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Find more than somewhere to stay. Find the space to reconnect on homeaway. From apartments to cabins to condos to beach houses, find the best vacation home for you and the people who matter most. Search rental homes worldwide. - Rent unique homes in travel destinations across more than 190 countries. - Filter by what’s important to you: price, location, amenities, and more. - See property photos and reviews at glance. - Save and compare the places you love. Book the one that’s best for you. - Have questions? Message the homeowner to ask about the property. - Book and pay securely on the homeaway app with your credit card or Apple Pay. It’s easy and fast. Manage your trips from anywhere. - Reference important booking details like check-in instructions, WiFi passwords, and arrival information — even when you’re offline. - Access your conversations and message homeowners from your inbox anytime. - Use new Siri Shortcuts to quickly view your trip details. - Share important trip details with friends and family. Note: Currency is displayed as USD, GBP, and EUR in the property listings, unless otherwise noted. For more information please go here: http://www.homeaway.com/mobile
Great app!
by Nitto76 on 2019/02/15 19:45
Would like a feature where you can not show homes you don’t want to see again.
HOTELS
by Cutiekittykatty on 2019/02/15 19:25
HomeAway has changed It used to be filled with apartments and condos but now it’s filled with hotels that have misleading prices. All the New York City ones have a price on it but when you go to book, it’s double the price. If I was looking for a hotel I’d stick to Expedia. Not happy with these changes.
Hidden costs can double the price
by Mo in Tx on 2019/02/15 16:48
You might see a rental for $100 and think it’s $200 for two night but then find it’s as much as $400-$500 after all the ad on fees. All fees should be disclosed as part of the price. Very frustrating because a $150/night place can be less expensive than a $100/night place which makes searching more difficult. Seems very deceptive. The app is great, though, for finding places to stay that are a great alternative to hotels.
Problems
by Bill Shade on 2019/02/15 15:22
Buyer beware. If you rent and you want something fixed - forget it. I took a place through this site and contacted the owner to fix what was to be provided. The solution was I would get a free day during my next stay in one of the owners properties. Like who in their right mind would ever rent from this owner a second time?
Biychez
by MattNee on 2019/02/15 00:42
Mad cuz these folks is biychez
First time booking
by GA finatic on 2019/02/14 16:50
It was my first time booking with HomeAway and it was an easy process. I didn’t like the $59 forced fee for property protection because you have to chose that option or pay a $1500 damage deposit. Then the verbiage reads that refunds of that fee are not guaranteed or something to that effect. Putting that aside, I look forward to my first trip with HomeAway and hope the accommodations are as others have rated.
Horrible Experience
by Lealls on 2019/02/14 15:45
I was booking a cabin for a nice week getaway and the owner offered to give me a payment plan. He set up two payments and altered the price to what I’d be paying that day. Once I used the link provided for me, I put in my card information and the booking agency double charged me! I notified them of the problem and they placed a hold on my account. They said it would take 24-48 hours for them to let go of my money!! I went to the bank and the supervisor there said that they could get the money back to me quicker and all that HomeAway had to do was fax over a company letterhead stating that it was just a hold and that it is being released. I called HomeAway back and they said that they “ couldn’t “ do it, and that they don’t have the resources to. I was on the phone with representatives 7 different times just to get that answer. One representative even hung up on me. My money wasn’t release until 3 days later. The representatives that I talked to were very rude and unhelpful with the exception of one of them. I genuinely would not recommend this booking agency at all.
Home Away is awesome!
by Paulakarrigan on 2019/02/13 16:43
My family and I have been using home away for a few years and we travel quite often. We have enjoyed every place that we’ve rented through home away! We encourage others to try to rent through this agency also!
Poor business
by Katie Steimle on 2019/02/13 01:27
I am extremely disappointed with how our booking was handled. We booked a 3 night stay for $991 and 20 minutes later had to cancel for a family situation. I have been trying for 3 weeks to work with supervisors, property managers, etc to NO avail. We have used HomeAway for many vacations and due to this situation it sheds poor light in the whole company. I understand adhering to refund policies, but 20 minutes between booking and having to cancel and no one can conduct business in good faith? Very disappointed...
Portland!!!!!!!
by Halle1075 on 2019/02/12 00:50
My husband and I are going on a romantic getaway before he leaves for a year for Air Force I loved how we were able to narrow in on a cabin like we wanted with specifics of a fireplace and beautiful spacious yard. Couldn’t be more excited to take this trip to Oregon and stay in the cabin secluded yet close to the city.
🤗🤗
by Rocketf1re on 2019/02/11 06:29
Love this app!!
Payment reservation
by BigMRA on 2019/02/11 01:40
I had difficulty to do the reservation. I had to try it at least 10 times. Finally it worked out.
Vacation planning made easy!
by Mun0609 on 2019/02/10 22:44
I use HomeAway for all my vacations and I’ve never had a problem. Best site out there for rentals!
Best Family Vacation!!
by kit waychoff on 2019/02/09 12:54
Our family just returned from a weeks stay at the Villa Paloma. Upon arrival everyone was blown away by the actual property that the pictures do not do it justice!!!! It was spotless and very well maintained. Marion, the concierge was always available for anything needed and was great at sharing different options that were available. The house staff were always at work, but never in the way. The pool was the best feature as that is where we as a family gathered every afternoon. The location being walking distance from one of the best Cenotes was amazing. Our three boys went almost everyday. The location is great and getting around was very easy. The highlight of our stay was hiring Chef Antonio’s service for the entire stay. We had eight adults, (four men/boys!), and there is no way we could have eaten what we did for those days otherwise. The service is well worth every penny! We were fortunate enough to have Pablo and Cecilia as our team, and there are no words to truly express how much our family enjoyed EVERY meal we shared.... just outstanding service from beginning to end. They work with so much joy it is contagious! My young adult children were moved by these two and their work ethic. If you like Mexican food, as Texans we are seasoned, but they ruined us from having had the absolute Best guacamole and pica da gio we have ever had. We went into town on Sunday as that was their night off. It was a good meal, but we all agreed not worth what we had spent. We would all agree that it is the best investment we made and we made wonderful friendships too.😊 Our only disappointment was the seaweed issue, that was also for about every place we saw! We have adult children, so they did not let it deter them from using the kayak, which was great, but we did not get the beach experience that others might be wanting! Just know it is a problem throughout Mexico and Tulum, and be aware that if you have small ones, it is not a go hang at the beach experience. The beach is right outside the doors, but it does prevent from entering the water as it stays and accumulates!😬 Again, the pool is Amazing as are the Sunrises/Sunsets ☀️🌅, and for our family it was not a game changer at all! All agreed it was our best vacation yet, and that’s including two trips to Hawaii!!!😎 we hope to be back and Ofcourse we will be asking for Pablo and Cecilia to come join us! 🥰
Difficult to use
by MauiusWauius on 2019/02/08 14:25
Not very user friendly. I got an email saying an owner had replied to my message, but then couldn’t see or reply to it in the app. I couldn’t even start a new message without going through a virtual assistant first.
VRBO home away
by Dobb Dobb Dobb Dobb Dobb on 2019/02/07 20:05
Great website and app ! Very accurate and has a map of the homes locations!
The worst place to rent a house !!!
by linda snodgrass on 2019/02/07 16:16
I rented a house back in December for my daughters birthday. As we prepared to get to the house and get my car unloaded. We were pretty shocked to find out that the house was already rented. They rented it to eight other guys the same weekend we were supposed to be there. We paid $500 only to find out that we were not the renters the other people were. As I contacted the owner right away his name is AJ he was not helpful at all. He stated there’s nothing you can do for me and I said I want my refund and I want it now and as of this date February 7 Tuesday 2019 I still don’t have my money and furthermore I’ve contacted this company and nobody is returning any phone calls. So be careful what you rent.
Trip Boards not working
by zuclinator on 2019/02/07 13:49
Trip boards do not populate in the app. It’s ridiculous how bad this app has gotten. It’s also been happening since December.
Always so many choices
by bellete3535 on 2019/02/07 02:13
Absolutely love all the choices and how everything is easy to book. Absolutely love this website.
Ok but buggy
by Teapotstx on 2019/02/06 15:53
I like the fact that it syncs with both vrbo and home away. And that you can create favorites. However, it is buggy, doesn’t keep settings like dates or number of visitors. And I would love a feature to allow you to create a “already looked at, don’t want” list as well as favorites, and to make notes about the property you are interested in, because sometimes you go back and forget why you picked or didn’t pick one.
Simply great !
by JorgeOmarGlenwood on 2019/02/06 04:19
Is super helpful.
Never disappointed !
by saltillo foodie on 2019/02/06 02:45
We have never been disappointed when booking through Homeaway ! Love being able to feel assured of lodging that is clean , safe and secure . Home Away has never let us down ! Thank you !
Clunky
by Badams1897 on 2019/02/05 19:16
Clunky app with out of date listings.
Vacation
by Jmpoffff on 2019/02/04 19:21
Nothing like it. It beats time share to death. I love it use it all the time.
Troublesome in making a reservation
by just first comment on 2019/02/04 16:40
I don’t get an option to reserve a property online, all that it says is send msg. I am not sure if I am missing something
It’s getting better
by Ty jj on 2019/02/04 00:55
No option to filter out places base on minimum nights stay . Some times I'm looking for a week to two week , but are lead to places that has a minimum of 30-90 days ! How about hiding houses that you don’t want to EVER see again, due to low rating or misleading claims . Now they got rid of the dates on when the reviews are posted, How are we suppose to know if there was a recent issue on a place!
Fabulous
by scotland12751 on 2019/02/04 00:18
The attention to detail is perfection. The unit was a delight . Maryanne’s response is immediate. I loved this and I hosted 5 adults a 5 month old baby, a 21/2 year old. All loved the home. The baby was happy as long he had attention .
Orange beach vacation
by ackchen07 on 2019/02/02 23:28
App was easy to use!! Great!!
Stardeck 360 Islamarada
by Cheyenne Bodie Delphos on 2019/02/02 22:27
Beautiful comfortable, blue sea, out front, fishing boating out back- top stardeck !! WOW John W
Favorite App for traveling!!
by TexasEm on 2019/02/02 16:48
I love this app. I've used it several times booking places to stay in Red River, NM, Breckinridge, CO and Beavers Bend, Oklahoma. I love that you can customize lodging based on how many bedrooms/bathrooms you want and the number of people. The map is also super handy when trying to get near a specific location!
Amazing
by The Yoopers from Michigan on 2019/02/01 13:32
Thank you for this little gem at Big Canoe. We will love to come back to this area and stay longer!
Misleading Prices
by Sammy W102 on 2019/02/01 00:11
Wasn’t going to say anything until I noticed that I didn’t even get my full security deposit back. No explanation, my assumption is the company even gets their cut of that. My issue is the price per night on the properties is only the beginning. The fees on top and mandatory insurance on some (all?) properties adds significantly to the total price. I think the prices should reflect all fees to assist in the renter’s decision.
Perfect house!
by mckendree7 on 2019/01/31 00:49
The house was perfect for our family and well equipped to make us feel right at home! We will be staying there again soon!
I love this place!
by Andarue on 2019/01/30 20:20
And I absolutely love the comfortable beds. The owner is amazing and helpful. This neighborhood is quiet and safe and very big. I also love the bidet in the bathroom. Andy just hangs on the porch singing a playing his guitar, alway available. I love the restaurant! Dry Dock, Tavolinos Italian restaurant. Appetite Repair Shoppe, Tout de Suits Cafe. And the bars Old Point Bar, Crown and Anchor and Congregation Coffee House is the best. One Stone coffee house has best capicino
A kingdom in decline
by clifster on 2019/01/30 16:09
Before AirBnB became the darling of every VC’s eye HomeAway was the king of the vacation rental space. While there’s certainly improvements to be made to the app, the biggest challenge remains listed pricing based on average nightly stays versus th specific price for a selected set of dates. This should be an easy problem to solve: if I tell you what dates I am traveling, why cannot you tell me the specific price for that period? Granted, competing solutions love to add encourage crash non refundable cleaning fees and exorbitant service fees that inflate vacation rental pricing as well, but at least you know what a trip will cost.
I love this place!!!! Super affordable!!!
by umadbro05 on 2019/01/29 16:19
You will not find a better deal than this!!!! Super spacious cabin for a family of 3 maybe 4. Super clean and maintained. Highly recommend!!!
Incorrect or out of date information.
by Graysgo on 2019/01/29 03:22
I gave a 2 rating because we signed up for a property and found out the next day that the owner did not have it available at all and was unaware it was being shown on the HomeAway or VRBO sites. Luckily we were able to find another property for the same 2-day weekend, but the cost was $500 more and not as good a fit for our family. While completing the process of that reservation, HomeAway offered damage insurance to finish the payment but I thought I had seen a damage waiver cost in the original fees. The website didn’t allow me to go back to look at the previous steps to review before making the decision about damage insurance. Fortunately, a quick reply to a query I made to TurnKey explained the TurnKey damage waiver policy, so I was able to make an informed decision. We had a bad experience with a HomeAway rental in Montecito CA last year for a wedding in Santa Barbara. We documented our complaints for that experience. We are hoping for a better result this time in the same Santa Barbara area. We will be happy to raise our rating based on a better experience.
App doesn’t work
by Floor play on 2019/01/28 08:19
Their App used to work fine, now it doesn’t. You can search properties but cannot save anything. Using on an iPhone XR that is running the latest iOS software.
Been using VRBO before the evan had an app
by 1:47;9 on 2019/01/28 01:51
Love VRBO,,,, I have rented at least 12 homes or more over the years, and VRBO really makes it easy. Thanks
Great App!
by Tapthatrix on 2019/01/26 19:29
Love HomeAway!
Nice alternative to AirBnb
by apex hub on 2019/01/26 05:18
I was having trouble finding places last minute in Maui and Oahu. Air BNB was coming up a bit short so I thought I’d try something else. I was surprised to have found lots of good rentals within my budget range. I found the layout and presentation — not to mention the fluidity of the app — very easy to navigate and comprehend. Thought I’d end up booking at least one of my two rentals on AirBnb, but looks like this has become my number one option. Appreciate the service — thank you!!
Genuinely horrible experiences all around. Never using again.
by jakewarren123 on 2019/01/26 01:44
I have been trying to get a refund on a place that I was supposed to stay but they had to cancel it and the homeowner and home away still after one month has not refunded all my money and I need that money for living. It has been very stressful the last month. All of the responses I get from customer service is from somebody in India or some other country like Bangladesh and they’re very vague and saying they’re trying to reach out to the property owner and once we can get a hold of him and he agrees to refund then we will proceed but they should’ve just refunded immediately when he said that I can’t stay there because he’s not gonna be around very very shady operation comparative to other services that I’ve use online I would not use HomeAway ever if I were you. it’s dangerous also because of how they do very little screening. I will not nor any of my team will ever be using this service again. I am from Austin and was excited to use this service since it’s from my town but it’s horrible comparative to other services I’ve used. Do you want a more detailed account of the silly emails and back-and-forth all the time that I’ve wasted you can call me at 512-689-5982 and I will share with you emails etc from the customer service. Honestly they are not set up to do this the same way others have done it like Airbnb etc. I would not use this service if you hate having headaches from companies that just don’t know how to make a good experience for people.
Horrible experience
by bhsnbdnf on 2019/01/25 11:16
I’ve been trying to cancel my reservation for about 2 days. When I send the request to cancel it doesn’t work. Tried customer service and they were unable to assist me. When I asked to speak with a manager the customer service rep hung up the phone. I’ll be sure to never use this app again
Code extension
by code missing on 2019/01/25 02:58
Can’t find anything except what I have looked at. Trying to find code for condo we rented
Dissatisfied
by cabingonewrong on 2019/01/25 02:49
We have not got our deposit back!
Fees are misleading and time consuming
by Hawkeyesare#1 on 2019/01/24 23:29
I think I’m done with you guys. It’s takes so long to find a place since most places triple their nightly rate with fees.
App
by oneshorty81 on 2019/01/24 13:41
App keep flickering won’t load correctly I have been try for a month now. I don’t have problems with any of my other Apps. I have to go through desk top
So many features don’t work!!!
by bigfluffyheart on 2019/01/23 13:55
I can’t view or respond to inbox messages, view or save anything to boards. Please fix this app to make it functional again. Most sections are just a blank screen.
App is having issues
by BBT2012 on 2019/01/23 07:00
For the last week or so the App is having issues and can’t load the Trip Boards of saved homes, Trips, or the Inbox feature. It works on the web version, but not the app for IPhone or IPad. Please fix
What is wrong with this app??
by micb219 on 2019/01/23 00:40
The boards no longer save!
Unhappy Camper
by Feddie33 on 2019/01/22 17:15
Very unhappy with both Home Away & VRBO, every time I try to book a Condo in Florida, the price they quote is not the correct seasonal price, Home Away & VRBO is just posting a average price. I’m wasting a lot of time looking for a Condo.
We love Homeaway!
by BC Alton on 2019/01/21 21:09
We have used Homeaway a lot, and really like it. It’s easy to review pictures of the properties, and to read reviews. The built-in maps are great to pinpoint the location and zoom out to see the whole area. Homeaway makes paying easy, and acts as the intermediary between us and the landlord. The cancellation terms are generous aswell. We haven’t found any other site that compares.
Board sharing is the best!
by Marshmallow Mommy on 2019/01/20 21:34
I LOVE the “Board” feature of HomeAway. It is easy to save properties that I like and send the Board (via text) to family/friends. It makes planning a joint trip super easy! Not to mention, the app is very easy to use for booking vacations.
Love the Home Away it’s so easy to book a home
by Coolcat71381 on 2019/01/20 16:46
Love everything about Home Away. From getting quotes, booking and asking questions.
It’s a deception👎🏻
by Maria Febres on 2019/01/20 14:41
This page is a deception and a fake illusion! the owners do not respond to your request, it is not up to you to plan your vacation but the approval of others, you lose time, you give confidential information of your form of payment, room address for nothing! It's the fault of the people who register their properties here to rent and then rent it to whoever they want.
Easy pleasey
by rocken rog on 2019/01/19 17:26
Loved the convenience, and speedy reply!
Doesn’t work
by Mthomps64 on 2019/01/19 15:46
The app won’t even let me log in any more it says my internet isn’t working and to check my connection. All my other apps work and my internet is fine. I’ve deleted it and reinstalled it still not working.
Not helpful
by remiHarper@tupper on 2019/01/18 23:35
Just a middle man that cannot help or answer questions. Now I’ve entered 6 names for the title and they are taken! Really!! This app is NOT helpful
Usually love the app. This version is garbage.
by Cold Texas on 2019/01/18 17:42
Listen… I’m a big fan… when working correctly this is a five star app. We book every vacation through this… But the current version of this app is just garbage. I keep trying to look at my trips and my messages and the app just does nothing. I figured it was my phone because I had an old 6S plus, but now I have a brand new iPhone XR and it does the same thing. I can’t wait for them to fix it.
Dishonest
by veganiq on 2019/01/18 01:38
They hit you with a hidden property damage fee on top of their booking fee when you go to check out . Very sleezy .
Not posible to share
by HE TH on 2019/01/17 20:53
The App works fine to see options and reserve, but once you are done it shows two errors. Unable to see messages unless Signed Out and re Sign In. If you want to share your trip it shows programming code within. Don’t update!
Wonderful Park City Property
by mikeremy on 2019/01/17 01:31
The accommodations were perfect. Everyone enjoyed all the amenities. Location is great. Decor is comfortable and stylish. Stocked with everything we needed. We had a wonderful trip. We will definitely be back. Thank you!!!
Just a beautiful part of Cooperstown
by Cooperstown Rick on 2019/01/17 01:20
With the new deck, BBQ, and AC The newly redone room is very nicely done queen bed, flat screen TV, new washer n dryer, All new appliances large fridge, New coffee maker, brand new large air conditioning unit Enjoy cooking out on the new covered deck And eating with a great view, One of the nicest parts of Cooperstown we come back to enjoy, every summer season, See you same time, same place in 2019 Such a nice place thanks Rick and Vita Your Friends Josie & Tony
Love home away
by Obiefire on 2019/01/16 20:27
We use home away a lot. Love it but I do not like the new fees. And the new search lets you put the minimum bedrooms but not set a max so it results in a lot of properties we are not interested in or that are outside of our price range. Otherwise great service!
Cost to book
by Reviewer from midwest on 2019/01/16 13:54
Fees are high. By the time you rent it is 50+%taxes/fees add on costs- in Florida at least. Fees are up appreciably this year on the site.
David
by vrbo is greedy on 2019/01/16 05:06
Typical online scam crafted by greedy lazy internet entrepreneurs. After you provide credit card info.... watch out, the fees and scare tactics begin. They squeeze you for every nickel and leave you fearful after checkout. Just another group of money grubbing guying in a room trying to figure out a way to fleece as many Americans as possible. Can't wait for a better, more solid and honest group to come along and put vrbo out of biz.
Waited 4 weeks for deposit refund
by BoloBonobo on 2019/01/14 18:44
Not the most trustworthy company and customer support is almost non existent with hold times over 20 mins to HomeAway support. USE AIRBNB ITS EASIER.
Wonderful
by Cdbnax on 2019/01/14 17:09
My go to for the very best in vacation rentals. We always bring our 2 Chihuahuas and finding a rental is so easy with the filter. We always find the perfect place with the best price. The pictures and overview provided really help in making a perfect choice. Wonderful site!
Latest update buggy
by MarlaE on 2019/01/14 12:13
Used to be a great, simple app, but the latest update is a mess. You can’t just favorite a place anymore, you have to add it to a “Trip Board.” (What is this, Pinterest?) So you favorite a property, you’re asked to name the board, etc— no problem. But then try to favorite another and you have to do it all over again; you can’t select from a previous board. Does this add your 2nd property to the board, or replace it with a new board of the same name? You’ll never know, because when you try to go to the Boards tabs, there’s nothing there. I literally had to abandon the app and go to my laptop.
App so easy to use
by BlueHoosierMama on 2019/01/13 19:46
We’ve used HomeAway for years for our beach bookings. This app offers all the filters we need. 👏🏻💯👍🏼
Always find something special!
by 1952gal on 2019/01/13 07:32
I like using Home Away because it is easy to navigate and I always find somewhere special to stay!
Change dates
by De Maine Family on 2019/01/12 03:09
I should be able to change dates for my bookings from my app.
Only half working
by On your continued momentum on 2019/01/11 19:00
Trips, favorites, and inbox will not work. Just a blank screen that keeps trying to reload. I pay you around $100 per booking in fees. Get your app in working order.
Love the maps feature
by cyndi238 on 2019/01/11 04:57
I love seeing the map when looking for places to compare sometime I’ll choose further for a great value but sometimes I’ll pay for proximity and other maps make it harder to determine
Love it!
by kwh1123 on 2019/01/10 22:28
We have booked many great places on this site with no issues. I highly recommend it!
Love our Vacation
by SoHappy2018 on 2019/01/09 03:41
As you know we Love your Condo. Vacation was awesome unit 143, the mattress was so comfortable and waking up with no back pain. As soon we got home, I went on-line and ordered the mattress you have there. Thank you for sharing your Condo.
Home away irresponsable
by jajejwbaba on 2019/01/09 01:40
They shouldn’t work with “the Cabin Pros” I rented a cabin since November to arrive on January , and the house disappeared from the website , Cabin pros never notified me before my trip , and drove almost 20 hours from Keywest Florida to find out that I not longer had a reservation , called homeaway to try and get Help and they washed their hands out of the situation. . WHAT A FRAUD !!!
Where are your favorites?
by Nicco Badinov on 2019/01/08 03:26
When you select a “favorite “ by tapping the heart the app asks you to name the trip you want associated with the selection. Afterward there’s no place on the mobile app to fund those named trips like there is in the website if you use a laptop. Really worthless feature.
App problem
by AndreaWinthrop on 2019/01/08 02:38
I can’t see My Trips. What’s wrong with app?!
App not working right
by aavalent81 on 2019/01/08 00:52
I’ve used this app to book summer vacations for the last 3-4 ys and not had many problems until now! No messages no trip boards and no saved property access... I’m really disappointed since I need to find a property soon!
Club Stillwater
by Club Stillwater on 2019/01/08 00:46
Easy to book. Response from owner very fast. You think about your vacation, research options, find it,do it, book it! Quick & easy. Feedback when you are close to arrival to get you there!
Not good
by cookie35r on 2019/01/07 09:14
App doesn’t work Everything blank need a new update can’t check trip messages or anything just keeps thinking blank
Great app
by KuzCEO on 2019/01/06 20:27
Quick, easy and always a great variety of rental inventory to choose from!
2018 Jamaican trip
by 2018 jamaican trip on 2019/01/06 05:45
Excellent service . Great location close to beach , restaurants,and shopping. Host was awesome took care of all our needs and answered all our questions. We recommend this house in quit gated neighborhood. We will be back in two years. House was very nice and was perfect for 5 people to live comfortably. Gave 5 stars cause that’s highest I could rate it. Thank u Tamekia James your the best!!!!
Could be much better....
by Upesnlwc on 2019/01/05 15:10
May be ok for traveler, but for an owner, there is a lot of functionality on the website that really needs to incorporated. You can't edit quotes, or review items I your "dashboard" that are available on the full site. The app is also UBER SLOW!!!!!
Saved properties disappear
by Kiitycat on 2019/01/05 03:57
After hours of searching for ideal rooms and saving them to my board so I can come back to compare and choose, I find they have all disappeared. I’ve loved this app for years so I’m sure you will fix it.
Search Options too limited
by ITunesMakesMECry on 2019/01/05 03:10
Need to add support for Minimum AND Maximum under Bedrooms. But to decrease Guest count doesnt actually work, had to use Reset button.
Pretty much happy so far
by seriogsly on 2019/01/05 01:01
I’ve rented a place for March and made my down payment but the HomeAway website still says I owe it. Called Evolve who handles payments and they said it’s an issue with the Home Away website.
Mom’s Place Has Worked Well For Us
by Appleyann on 2019/01/04 04:29
This has now become our go-to place for our bi-yearly family reunion. We love the design of the house with a fabulous master suite with private sitting room one end and other bedroom at the other end with bathroom, laundry and kitchen right there. The comfortable and attractive living and dining area is between. Joan is a wonderful hostess who helps make the stay as pleasant as possible. We are already looking forward to July.
Great app for finding vacation spots
by Deputyc3 on 2019/01/02 22:28
Have used HomeAway 3 times with great success
Fun time.
by yvgngr on 2019/01/02 19:59
My family had a wonderful time, everything was comfortable and reachable it's close to Okemo Mountain Resort thank you so much I recommend.
Glitch
by Everyfreakinnicknameistaken on 2019/01/02 00:10
I’ve used HomeAway for 3 years now booking vacations. It’s getting more and more aggravating and extremely time consuming. It shouldn’t be so stressful to find what I need. ALSO right now on all my devises, the app is not loading properly. It says oops and makes me retry. After hours on end of trying to find what I need in an app that has become much more aggravating to use, the last thing I need is for it to tell me “oops” over and over. Maybe I should try another vacation rental app
Unhappy
by X Man Warrior on 2019/01/01 04:30
I have had great results with VRBO/HomeAway, but my email address has changed and there is no way to access my old account so I must establish a new one and lose my past references. The “Help” on the website is very limited and couldn’t direct me anywhere to get help. So I only give them three stars.
Rather use VRBO
by John3pin on 2018/12/31 20:36
Maybe I'm doing something wrong, but it seems as though VRBO provides more info. I just found the same house on both, but could not find cancellation info on HomeAway, but did on VRBO.
Misleading prices and fees.
by rdauer on 2018/12/30 23:11
The prices advertised are not really what is being offered. Then the extra fees are more than the rental costs. Very misleading.
Needs to be able to free roam on map and pull up that local on the list
by Riverabullz on 2018/12/30 14:36
I enjoy the app but hate how you have to type where you want to go then it only gives you a list of that specific local. I like to look around and see other locations on the map but when I move away and hit list it goes right back to my first location.
Been using Home Away (VRBO) for years
by heather1019 on 2018/12/29 23:49
We’re been using Home Away (VRBO) for many years and have always been happy! We love having the option to stay in condos that have kitchen for breakfast and snacks and beds for everyone in our family! We also greatly enjoy seeing how the locals live in the US and abroad, always so much much more authentic and spacious than sterile hotels.
Good experiences
by DictorBunnie on 2018/12/29 16:03
We have utilized Home Away for several trips. The stays have been great, except one time. In that case our Monday was refunded. The other times the homes were beautiful and just what we needed.
Stay Comfortably
by Nhollingsworthn on 2018/12/28 19:52
The app and available properties are easy to filter. Great resource for alternative travel plans.
Buggy App
by jjob987654321 on 2018/05/30 13:31
I am a regular user of HomeAway and appreciate their service however I have two major issues hat I believe will be their downfall if not addressed: 1. Fees are not transparent and are becoming out of control. Rather than recognizing the opportunity to compete with the Airbnb’s of the world on fees it is as if they instead just jacked up fees across the board. Further, because the “price per night” does not include the fees and charges across properties are inconsistent, the search experience is much more time consuming and frustrating than it needs to be. HomeAway should provide the option to see price per night with fees as a search option at a minimum which would at least increase transparency. 2. The app is buggy. This is in acceptable for a product/company at this scale. Get it together and only release updates when they’re properly tested. Simple features like “favorites” are not synchronized at times with the desktop. The funny thing is that this wasn’t a problem until they apparently recently updated the app because I used it in the past. The share favorites with someone has disappeared. The “draw area” for search (a nice idea) causes the app to crash regularly. None of this should be happening for a company like HomeAway.
Bed bugs
by KimmyO123 on 2018/09/28 23:19
We stayed at Solare Tower room 706 and I woke up to multiple above bed bugs and blood stains on my sheets. When we reported it and employees came to inspect they found more bed bugs crawling around and they took pictures as well. I have video and photos. We came from San Antonio to celebrate my uncle’s 45th birthday and it was ruined because of this experience. There were no other vacancies so we had to find other lodging on our own and were turned away by many places because we only needed two days now and most will only rent for a 3 day stay. We spent hours looking for new lodging. I have bed bug bites on my body and scalp. My mother also has bed bug bites on her body. My uncle’s partner also has bed bug bites on her body. I already have sleep issues and this experience has aggravated those issues. Now I’m afraid to sleep at our next rental because I’m afraid of bed bugs. I’m also concerned about the three households that we will return to. Will we bring bed bugs back home with us? I hope not, but it’s possible. We, a family of four had to inspect every article of clothing and spend hours in limbo. We didn’t have a place to stay. Staff was unhelpful. We had to find a new place on our own. Our first trip to Padre was ruined because of this experience. We drove five hours to get bit by bed bugs.
Hawaii
by Marshin4 on 2018/08/22 10:29
Went in a trip to Hawaii that has been booked for months. Stayed at a beautiful ocean front house. Unfortunately a category 5 hurricane is heading directly here now. When we were discussing the matter with the agent trying to find a solution because we are scared for our lives. The gentleman has the audacity to say we can not accommodate for inclement weather. All we wanted was to have him find us another place to stay. The gentleman then told me to speak to him with respect completely disregarding the worry in my voice. Mind you the house is less than 25 yards from the water and currently the direct impact for hurricane lane. Inclement weather is rain, snow or just non-vacation weather. Inclement weather is not a category 5 hurricane. The person I spoke to should be striped of his job because he is the poorest customer service representative I’ve ever spoke with. Now me and my family are sitting 25 yards from the beautiful ocean waiting and hoping for a safer place inland. The best quote from this foolish man was there is nothing we can do. There is nothing we can do.
Property owners and calendars
by R Starling on 2018/03/06 15:59
The HomeAway app is convenient, but there are a few things that could make it better. One very important thing that HomeAway needs to do is punish owners w a fee for not updating their calendars on a regular basis. The calendar/app says the property is available, so you submit a request. It can take a day for them to get back to you to say, “Oops, sorry, our days must be crossed. Can you shift your plans ahead 3 days?” Sure, I’ll just call the conference and tell them to postpone everything. And this happens over and over and over until you’ve wasted a week trying to book individual properties. In addition, the search function needs to be improved. It doesn’t include all possible properties, even though they make you think it does. For example, Pasadena & Altadena CA are adjacent cities. If you do a search for Pasadena, you might have 5 Pasadena properties & 1 from Altadena. This leads you to believe that there’s only one in range in Altadena. But then, do a separate Altadena search, and it gives you 4 additional properties! There’s got to be a better way to do the search on your phone.
All reviews don’t display in app. Only top ranked and most recent. Also can’t vote on reviews in app
by SB76totheocean on 2018/05/17 11:30
There is no way to scroll down in the app to read ALL reviews. You have to go on a pc to the vrbo site to see all the reviews. This is a critical feature that is needed because not everyone has a pc and depends on the app. Very important review information is not seen and this is supposed to be one of the features that’s makes your site appealing. Also you can’t vote on helpfulness in the HomeAway app like you can on the vrbo website. This too is very important as owners can upvote good reviews by using other email addresses to push the good ones to the top. This is what is first seen when you go to reviews in the app. Again another reason why expoaing all reviews in the app is critical. We now have to pay a fee just to book with the site. So it’s time to start delivering features that allow a traveler to make the best informed decision. At some point not exposing all the reviews in the app is likely going to result in liability to homeaway if a decision is made on a property that had the information in a review that homeaway didn’t expose.
BEWARE, They are not looking out for you
by Xmas0421 on 2018/01/02 23:14
After booking previously without issue I found a rental through Home Away for a trip to Vancouver this past summer. I booked and was approved, then the renter contacted me outside of the app and asked to transact directly. It’s a VERY long story but I found this suspicious and asked Home Away for advice and if this was against their policies. Home Away responded that it was not against their policies and that the renter had great reviews and told me not to worry. Long story short, the renter is a HUGE scam artist who took me and many other Home Away customers for a ride. I was able to get a refund, and found other accommodations at 10:00pm at night in a strange city. I did however lose a lot of extra money due to a last minute desperate situation, I was put in harms way because of my dealings with some seriously shady people, and Home Away did NOTHING to help before or after the fact. I have contacted them after the event and sent details and further proof that they had done me and other customers a disservice. I guess they are too busy to be bothered because they never even followed up about my concerns. I will never use this service again.
Incorrect or out of date information.
by Graysgo on 2019/01/29 03:22
I gave a 2 rating because we signed up for a property and found out the next day that the owner did not have it available at all and was unaware it was being shown on the HomeAway or VRBO sites. Luckily we were able to find another property for the same 2-day weekend, but the cost was $500 more and not as good a fit for our family. While completing the process of that reservation, HomeAway offered damage insurance to finish the payment but I thought I had seen a damage waiver cost in the original fees. The website didn’t allow me to go back to look at the previous steps to review before making the decision about damage insurance. Fortunately, a quick reply to a query I made to TurnKey explained the TurnKey damage waiver policy, so I was able to make an informed decision. We had a bad experience with a HomeAway rental in Montecito CA last year for a wedding in Santa Barbara. We documented our complaints for that experience. We are hoping for a better result this time in the same Santa Barbara area. We will be happy to raise our rating based on a better experience.
EXPEDIA BOUGHT VRBO...
by jme2maui on 2018/06/26 04:27
NOW HOME AWAY! Expedia aka Home Away charges a “service fee” to the renter(s) based on the price/day x total days you’re booking it for. VRBO let owners post vacation rentals & renters could contact owner directly. We did this for many years for 2 condos in Maui. I recently booked 2 different condos (prior condos were sold) and one owner used a Real Estate company’s property management to handle payments & other “vacation rental” needs on the island as they reside in Washington. Unaware of this till way later. I HAD to enter my cc info to reserve, Home Away bam gets their fee. It also said full payment due at time of booking. Done. NOPE! Got confirmation email from Home Away stating payment received a few times. Days later I get email from H A requesting payment. Then from the property management that I knew nothing about! What a hassle. Because H A stated “full payment at time of booking” and I had a difficult time getting direct contact info for the owner from H A I just found this to be such a hassle! HOME AWAY, owner info needs to be easily accessible with their rental posts! You don’t own these properties!! Just be careful fellow travelers.
Horrible Experience
by Lealls on 2019/02/14 15:45
I was booking a cabin for a nice week getaway and the owner offered to give me a payment plan. He set up two payments and altered the price to what I’d be paying that day. Once I used the link provided for me, I put in my card information and the booking agency double charged me! I notified them of the problem and they placed a hold on my account. They said it would take 24-48 hours for them to let go of my money!! I went to the bank and the supervisor there said that they could get the money back to me quicker and all that HomeAway had to do was fax over a company letterhead stating that it was just a hold and that it is being released. I called HomeAway back and they said that they “ couldn’t “ do it, and that they don’t have the resources to. I was on the phone with representatives 7 different times just to get that answer. One representative even hung up on me. My money wasn’t release until 3 days later. The representatives that I talked to were very rude and unhelpful with the exception of one of them. I genuinely would not recommend this booking agency at all.
Communication
by Smith's From FL on 2018/03/12 15:03
We don’t care for having to put in our credit card info, just to confirm dates with property manager, then getting charged for each property inquiring on. We had to provide the info, in order to hit send for our message. Originally, we booked & paid for one property. Money came out, we got a confirmation & we thought we were booked/confirmed. But, we got a notice of a refund & a message from property manager/owner that the dates were actually not available, even though the online booking system said that they were & allowed us to book it. Not very happy that happened & that we now have to wait for our refund. So, that is why we are now asking for date verification!! We should not have to have our credit card info charged, until we’ve settled on the property we want. They are booking fast for June and we had to do multiple date availability confirmation requests. Has to be a better way, like it used to be.
Easy to use!
by Roadtrip Steve on 2018/08/20 17:21
HomeAway is my go to app for all vacation rentals. I have used the app for several years for houses in the Rocky Mountains on ski trip to beach getaways on the East Coast. The app is incredibly user friendly and makes communicating with rental owners about payments, check in procedures and check out a breeze. Recent searches, favorited properties and past trips are saved automatically which helps when looking through the endless options available. Other user reviews are extremely helpful when scoping out your next vacation spot. All properties I have rented through this app have been exactly, if not better, than advertised. In short...I’m hooked on HomeAway. Thank you for making a potentially stressful activity the last thing I worry about every time!
Finding the right accommodation is getting more difficult
by Allthegoodnamesaretakn on 2018/12/01 04:30
It used to be easy to find an apartment, condo or house in the HomeAway app. In the last year, it has changed. Many listings are now for a room in a house (a la AirBNB), but there is no category for rooms. People list them as a studio, or more often as a 1 bedroom/1 bath apartment. Some people are listing each bedroom in a 4 bedroom house as a house (shared bathrooms and kitchen?! - I don’t want a dorm room!). You often have to wade through half the description to find out what is really offered. They have also added motel rooms. And, lastly, some have “kitchenettes” that are nothing more than a dorm fridge, sink and a microwave. There are also RV parking listings, no RV - just a spot on their driveway for $27/night! And an old single-wide mobile home where the owner and his dog would move to a neighbor while you are there - nicknacks, stacks of mail and dog hairs included at no extra cost... I’ve also found that prices are much higher this year, often 30-40% higher than equivalent places in past years. Searching always defaults to “HomeAway Sort”, rather than staying in the category you have used previously. It’s annoying, and requires more keystrokes. HomeAway needs to tighten up their policing of entries and improve search parameters, or they will lose customers. I am almost gone.
Wonderful app!!
by misslouleelou on 2017/09/21 14:39
I have a large family and we do our share of traveling. If you require more than one hotel room things get very pricey. I'm top of that, there are no "common areas" to visit with family in most hotel rooms. I love this app because it allows me to reserve homes or condos with multiple bedrooms and bathrooms to accommodate my family for a fraction of the cost I could pay at any hotel. Every reservation I have made has turned out wonderfully! The reviews are very helpful, and the rates are astounding. I recommend this to anyone traveling out of their home area for more than a couple of nights. You will save money and recognize so many more benefits over staying with a hotel! App is very user-friendly.
Barrier Island Tetreat
by LandreyB on 2018/07/17 17:02
Barrier Island Retreat is a wonderful place to stay. Two of my daughters and I enjoyed our long weekend getaway so much. This apartment is adorable as well as comfortable, and the owners Deby and John are awesome. They do not hover around, but are always available and very knowledgeable about the area. The location is great, access to the beach very easy and just a short drive to St. Augustine makes Barrier Island Retreat the perfect place to stay. Not having a full kitchen was no problem for us. A very nice grill was available if we had chosen to cookout, but the refrigerator held all the cold foods we brought along and we brewed tea in the microwave. We do plan on making this place one of our go to, home away from home. Thanks again for a wonderful visit!
Absolutely spectacular!
by amymarieburke on 2018/05/19 20:25
We were blown away when we walked into this beautifully appointed guest home. There was nothing lacking and everything was pristine, new, and of highest quality. Joerg was an outstanding host and was gracious about letting us stay another night. We certainly hope to be back. Plenty of room for privacy and to stretch out with 3 full bedrooms and baths. The hot tub and sauna are in the guest house, although the salt water pool is part of the main house. Property is less than a mile from a wonderful breakfast and lunch cafe, although the refrigerator and pantry were full of breakfast supplies had we chosen to make it. There was both an Expresso and a coffee maker. Just cannot say enough good things about this wonderful place.
Difficult Security & Negligent Service
by Qzine on 2018/10/25 12:31
Although it’s frustrating to log in sometimes, it doesn’t compare to the problematic customer service system. It is based out of this country and the customer. Serv. Reps. Don’t know how to handle problems...so they dont. I’ve been on VRBO since 2012 and recently they have completely computerized and algorithms based, so if you have one fussy renter who gives an unjust review because you didn’t have scissors in the kitchen, they will not consider you for advancement in their status. Or a woman who misread the deposit/insurance policy and when she contacted VRBO (international workers), they told them it wasn’t there problem and they should contact me? They got the money! When I addressed the issue with them via email, an automated email stated they would get back to me shortly...nothing
Absolutely Superior!
by Mark & Vonda on 2018/07/03 23:32
My wife and 17y/o son stayed at Casa de Banta for the second time during the last week in June 2018. It was the BEST HomeAway experience we have ever had. David & Libby were very accommodating and had some great restaurant recommendations. There were plenty of kitchen appliances, towels, and very comfortable furnishings. The outside patio area was a great place to have breakfast every morning and a glass of wine in the evening. It was nice having parking that was onsite in the middle of town. Walking distance to everything except to the beach. We will definitely be returning as St. Augustine is one of our favorite getaway places in Florida. I couldn’t of asked for a better way to spend my 60th Birthday!
Excellent place to stay
by chicshimmers on 2017/09/30 14:48
Our stay in Vernazza at this property was great for the following reasons. The place is very clean, even the comforters smelled like they just came out of the dryer. Towels and bed linens were starch white. Pillows and mattress were very comfortable. The property owner was attentive to detail, leaving extra toiletries, kitchen items like teas, snacks, etc. We had plenty of towels and pillows, comforters. The owner has great communication and tells you how to work certain things. It's very easy to find and very close to the train station. For a family of 5 we were surprised at how roomy the place is. You will not be disappointed if you stay at this place.
Please don’t book through this site
by ALJ6123 on 2018/07/10 19:18
We dealt with an issue on our stay with cleanliness and then with our safety and being harassed by an employee on the property after trying to address the issue of the house not being clean. Home away security and customer service have done absolutely nothing to resolve this issue. they could not get me any kind of refund even after hours of phone calls and emailing back-and-forth with customer service sending in photos of The employee harassing my personal Facebook weeks later. I am blown away by the lack of customer service. this is a hospitality industry you should care if your customers stay in a clean and safe environment. Home away claimed they are just a online booking platform and have no responsibility to anything that happens to the customer during their stay. Very concerning.
Rocky Creek Cabin.
by meme3366 on 2018/09/26 15:11
Absolutely beautiful. The owners have thought of everything for a comfortable stay. The cabin is super clean. (I am a clean freak so this meant a lot to me) down to the smallest little details. This was our first trip without kids or grandchildren in 30 years and we were not disappointed. The view is breathtaking. So relaxing. The bed was so comfortable you just didn’t want to get up. We will definitely be back. My absolute favorite smell in the world is fresh wood and that is exactly what I smelled when I first walked in. The fire pit and waterfall on the patio was mesmerizing. Can’t say enough about this beautiful peace on earth. God bless
Paradise indeed ...
by Ladysosac on 2018/11/09 22:13
Blue Nest ‘ is definitely a paradise for a peaceful , quite wonderful vacation for the whole family ... this beautiful house has everything you could ever imagine , just pack up & go , the deck is outstanding with his view , we spent just about our entire time out on the deck for breakfast - watching the surfers at sunset , brunch and evenings just absorbing the gorgeous ocean view with the relaxing sounds of the waves .. it was for my Sons gorgeous beach wedding which was located next door to us , very convenient because we had several elderly people staying with us , the owner & management staff was excellent in every way !
Love To Vacation This Way But Fees Are Getting Out Of Hand
by ricerays on 2018/04/25 01:21
I have been using HomeAway/vrbo since at least 2007. All but one of our experiences have been great and without issue, but recently I’ve noticed a pattern of increasing fees in all of the fee categories pet,cleaning,service fee, etc. I feel that an advertised price of $175/nt should not turn into $300 plus and it has, with increasing frequency. This inappropriate greed will cost this industry and its people in the long run. I hope that HomeAway will address this or change its teaching in the workshops it offers to property owners. There are a lot of good people still on here but just be aware of everything and not just the cost per night you see with the picture of the property.
Not user friendly! Profit based!
by Koiphish3 on 2018/01/18 03:45
I am hoping some developers will start making 3rd party apps to replace lame apps like this. VRBO has already cheated its hosts by defaulting on prepay contracts and a company mission of. A prepay platform. Now they are making local map searches very difficult with hidden map functions. Hosts want my and pay for a local geographical searchable rental. What a bummer to pay a company for marketing your rental, only to find attempted searches suggesting other rentals outside of of your area. We have about 19 rentals in the Big Sur area and VRBO shows 800! This last version requires reconfiguration of map, filter and outline function nearly impossible for the average user. More inventory in an area means more sales and fees for VRBO. A convenient result of NOT updating means no map or search functions. Most people do not update apps that often... especially power users that might be able to figure out the later lame versions. I am trying to push people over to airbnb platform, but they have done the same sneaky “updates” for profit gains. You might ask how suggesting an area NOT asked for will benefit a traveler or a host! Both end up disappointed, with no refund options.
Please make owners update availability!
by bobby's_girl on 2017/11/24 23:20
I love the app, it’s easy to navigate. My only frustration comes from selecting the perfect home that has no bookings on the calendar only to receive an email from the owner that it is not available. Then I go through the same process again!! Each time I try and book and probably go through a minimum of 3 that look available but the owner has failed to update their calendar- it’s very frustrating! I wish there was something that made them keep the calendar updated. When an owner tells me it’s not available, I usually respond with “how strange, the calendar shows it available, you better look into this great mystery!”
Pricing problems
by Irishkit on 2018/07/02 18:41
I used to use Homeaway and VRBO all the time. The last couple times though have been very frustrating. The fees aren’t obvious... and aren’t a small matter... a $250 a night (2 nights) charged my credit card for $1259. Of course that includes a cleaning deposit that will be refunded- but since I am not staying until next summer... that is a whole year where they get to use my money. Second, and more importantly, this is the second time in a row that I have been notified by the owner that their fee schedule wasn’t up to date. So instead of $250, it is $450 a night with a 4 night minimum. Meanwhile, I am getting confirmation emails from HomeAway and telling me I am booked. Can the owner just arbitrarily increase the price like that? Am I booked or not??? This is not worth the hassle.
BEWARE THEY DON’T BOTHER TO VALIDATE YOUR EMAIL
by Banjo Willy on 2018/06/02 07:11
I made a reservation without creating an account, which just asks you for your email once. Having done that, I reserved and paid thru Apple Pay, and was informed I would be notified if the owner confirmed the reservation. I never received a confirmation, then later found out I had still been charged $400 because the owner confirmed, but I never received the confirmation because I made a typo when entering my email. The app only asked for my email once, never had me re-type it, and did not do anything when they received bounce-back messages for the email address I accidentally did enter (I misspelled gmail as gamil). They still charged me the full amount and made no effort to make it right or change their protocol to protect others from this happening.
4th of July Vacation
by RIAJr on 2018/07/08 21:39
What we liked about this little place was it was within walking distance from the beach and many different restaurants. You don’t have to worry about trying to find parking or pay for parking. I would highly recommend this place to any couple that is looking for a nice getaway. We’re a couple that likes to be on the go and this location gave us easy access to the main Highway which enabled us to travel to all our activities. We would defiantly recommend this rental to our friends and family members. I would also like to say that if you have any questions, just send a message to Fabrice & Sabrina and they will respond well within an hour. Our trip to Florida was filled with adventure, meaning our fights were not on time and the whole time I keep in touch with them. They also checked in on us to see if we had arrived at their rental okay. Great people to work with. Ralph
Great app missing one feature
by Bruce1186 on 2018/05/06 16:00
I love VRBO and Homeaway. We’ve been using both for many years and have great memories vacationing at a comfortable home in plenty of towns and cities. We take our dogs when it’s a drivable distance so I love the pets accepted filter option. Being able to create favorites folders when searching for an upcoming trip works great, but not being able to create new folders within the app is a big miss. A user must login on a computer in order to create a new destination favorite folder to be able to save properties from the app. This feature needs to be added to the app.
Where do I start???? Not a good experience
by NovemberB on 2017/10/30 17:06
I reserved HomeAway location which I had to cancel due to work relocation. I have my cancellation request but was charged as a "no show". I've been trying to reach a resolution for months now. I have the hardest time reaching someone regarding my refund. The times I have spoken with someone I was told the issue would be resolved. I've been dealing with this for at least about three months now. I feel no closer to a resolution and don't have much faith I'd ever get this resolved. Despite the issues I stayed at a different HomeAway Location, which I loved. I was told my deposit would be issued shortly after my stay. When contacting the home owner I was told I should've received my deposit weeks ago. Still I've yet to get a refund for my cancellation or my deposit.
Bait & switch
by quacker987 on 2017/10/16 19:26
I input my dates and price point before searching and it returned a number of properties. However when I tried to book a certain property the price jumped from $225/night to $395/night before taxes and other fees!!! When I called the reservation number I was told that the price change was the price for the days I selected. It seems to me that if you put the dates in before you search then it should show you the actual price of the property for the dates you selected - not the price for some other date. Apparently it doesn't work that way which makes the website fairly useless if you're searching for properties within a defined price range for specific days. Disappointed with this service to say the least.
Cavanaugh Bay Rental- Coolin, ID
by Suze - Washington state on 2018/08/06 15:49
We thoroughly enjoyed our stay at this cabin. It was so comfortable and homey and you could tell that the owners take great pride in making their home beautiful for renters. It is spacious and well stocked. Our grandkids played the board games every day. They especially enjoyed lively games of Life and Monopoly. They brought their inner tubes and floated down the stream and swam and fished at a secluded beach. They were especially competitive golfing at Priest Lake golf course. Oh, yes, we are now addicted to huckleberry milkshakes. What they said when we left?....”This is what memories are made of!”.
Thanks for the memories
by fifty more on 2018/05/04 11:31
For our 50th wedding anniversary this home provided a wonderful retreat for our two adult children and their families. The dock/lake had special appeal for the fishermen, the fooze ball table a delight for the child, and the natural surrounding beauty, peace and quiet, and comfortable home had special appeal for the women. The joy of being together was heightened by our visiting the Hiddenite museum, sluicing at the gem mine, touring the the distillery, and driving through the zoo/park - activity information included in a notebook provided at the house. Good memories created during our stay. Thanks again.
We Love The easy Way It Is To Travel
by Papa Knows on 2018/01/20 19:12
My Wife and I like to have a family vacation and with Home Away,they make it so easy to plan and travel. This year will be our 7th in a row. It is so easy and convenient to use the HomeAway app. Cape Coral Florida again as we never get tired of the fun and sun. Unlike the cold and snow for Michigan winters. We are planning to take the family to Disney Wold in the next few years and maybe even to Hawaii for my retirement vacation!!!! You cannot have an easier booking experience with anyone that compares to HomeAway.
Needs more features and doesn’t sync with desktop website correctly
by Bdub1997 on 2018/07/05 22:43
There needs to be other features besides favorites. It would help tremendously to be able to eliminate homes when looking so you don’t have to keep seeing them and trying to remember why you didn’t want (without looking through pics and descriptions again). It would also be useful to add notes to a particular house as well so you can use that when trying to narrow down houses. Also, when you favorite a house on the desktop website it goes on it’s own list instead of combined with others
Nice alternative to AirBnb
by apex hub on 2019/01/26 05:18
I was having trouble finding places last minute in Maui and Oahu. Air BNB was coming up a bit short so I thought I’d try something else. I was surprised to have found lots of good rentals within my budget range. I found the layout and presentation — not to mention the fluidity of the app — very easy to navigate and comprehend. Thought I’d end up booking at least one of my two rentals on AirBnb, but looks like this has become my number one option. Appreciate the service — thank you!!
BEWARE
by Pinksmiley on 2018/05/15 18:31
This apparently is a scam site! I booked a property got a confirmation email and 3 days later i got an email saying this property only did Saturday to Saturday. I searched more and found another one. It gave me instant confirmation. They took my payment of $2400. Got an email 2 days later they canceled yet again. I called to see what’s going on because the money was already taken out. The representative said she couldn’t help me I would have to call back in a few hours to talk to someone else. I asked if they could call me back and no they don’t do that. So now they have already taken my money, we have no where to stay and now I doubt they will have anything available. I would NEVER book from here again!
HomeAway’s App Inaccurate list of available units
by Murk 75 on 2018/09/27 02:47
To whom it may concern: I attempted to rent a 1 bedroom condo unit from Inna in La Quinta, CA for the period of January 29 to February 12, 2019, as it appeared available. After submitting information and committing to rent that unit, I got an email from Inna who said the unit recently had been rented; that was last weekend. Yet, today, 9/26, that same unit continues to appear as being available for even a lower rent for the same period on the HomeAway app. So, either the HomeAway app is misleading in terms of what units are actually available or Inna has misrepresented the availability of the unit that I sought to rent from her for the period noted above. Please respond. Thanks for your time and efforts here. Brian Sweeney
Are My Dates Available?
by Henry&gracie on 2018/07/01 14:42
The only issue I have with Home Away is that I have to give credit card info before I know if I have the rental. Other rental sites show what dates are available and I like that transparency. Home Away feels a bit like the owner can discriminate if there are multiple applicants for the same request. I have been turned down more than once for- “I have another party also interested in these dates”. Then I have to wait to hear that my credit card wasn’t charged...but my info is out there.
This retreat property
by june ladybug on 2018/06/24 22:01
I recently stayed at this resident in June 2018 for my birthday weekend l. The house was awesome it’s every women’s dream house. I arrived a few minutes late. But check was easy and very accommodating .Once inside I found everything to be very clean it was a quite area. You can find everything in the area Don let us know there was a Walmart 7 minutes away which was very helpful. I will definitely tell you if your looking to book this retreat don’t hesitate do so it is well worth it.
Everything you need in one app
by Argett on 2018/04/23 13:10
This app makes traveling so much easier. I am never searching for the address of the place we are staying because it is in the app. All of the information about the booking is included in the app (how to get in, special instructions, etc). The app even will let you know information around the area. It is so handy to have everything in an app so I am not digging through my emails or printing the info. Thank you!!
App is inconsistent
by ete AVA on 2018/01/30 03:37
Inconsistent app. Maps are great, but constantly changing app makes it difficult to use repeatedly. I have had repeated problems adding listings to my favorites lists ~ works sometimes, does not work others. Now I can not find cancellation policies on any properties I am considering. Cancellation policy has always been listed in the subsection on rates and other charges ( ie. for greater than 4 guests). I have had to message the host requesting information regarding cancellation policy first, rather than just filing a request to book now.
They are not honest. Stay away.
by Bhuvnesh and Yama on 2018/12/05 12:30
I have booked an apartment to stay in Madrid during Christmas in July. Only now, they gave me the address of the property. When I see images of the property it’s totally a mess. A building under renovation. They have removed all details of the apartment from the website and the owner refuses to respond to any messages since October. When I asked them for a refund, they totally refused and say that if the property is not to my liking after I reach there, they will find another property that is available and house me there. The managers are rude and not helpful at all. I feel that I have made the biggest mistake of my life by booking a property with them. Beware. Do not make the same mistake I did.
The App is great, customer service call in not so much
by cdgcdgcdg3848 on 2018/05/07 18:07
I tried to reserve a place online and began having issues every time I went to hit “book now”. I then proceeded to call the number that was listed on the webpage. After 20 minutes of talking to 2 different people and not even getting past spelling my name 8 different times, I hung up. Jumped on the app on my phone and had the place booked in less than 3 minutes. Guess technology really wins here.
The worst place to rent a house !!!
by linda snodgrass on 2019/02/07 16:16
I rented a house back in December for my daughters birthday. As we prepared to get to the house and get my car unloaded. We were pretty shocked to find out that the house was already rented. They rented it to eight other guys the same weekend we were supposed to be there. We paid $500 only to find out that we were not the renters the other people were. As I contacted the owner right away his name is AJ he was not helpful at all. He stated there’s nothing you can do for me and I said I want my refund and I want it now and as of this date February 7 Tuesday 2019 I still don’t have my money and furthermore I’ve contacted this company and nobody is returning any phone calls. So be careful what you rent.
Needs some improvement
by Groupon king on 2018/03/02 13:08
I wish you could have a max number of stuff instead of 2+. Like if I want a 1-2 bedroom house instead of just 1+. This stinks because I want a one bedroom place but I get stuff that is 1, 2, 3, 4, bedroom place. Or select how many people the place sleeps with a maximum entry. I guess the first star is for round the clock access to customer service and the second star is for some other aspects that make the website easier to use. Also it seems like there are more fees associated with the rentals than there were a few years ago. Not sure if there is anything to that but that’s the way it feels to me.
A kingdom in decline
by clifster on 2019/01/30 16:09
Before AirBnB became the darling of every VC’s eye HomeAway was the king of the vacation rental space. While there’s certainly improvements to be made to the app, the biggest challenge remains listed pricing based on average nightly stays versus th specific price for a selected set of dates. This should be an easy problem to solve: if I tell you what dates I am traveling, why cannot you tell me the specific price for that period? Granted, competing solutions love to add encourage crash non refundable cleaning fees and exorbitant service fees that inflate vacation rental pricing as well, but at least you know what a trip will cost.
Latest update buggy
by MarlaE on 2019/01/14 12:13
Used to be a great, simple app, but the latest update is a mess. You can’t just favorite a place anymore, you have to add it to a “Trip Board.” (What is this, Pinterest?) So you favorite a property, you’re asked to name the board, etc— no problem. But then try to favorite another and you have to do it all over again; you can’t select from a previous board. Does this add your 2nd property to the board, or replace it with a new board of the same name? You’ll never know, because when you try to go to the Boards tabs, there’s nothing there. I literally had to abandon the app and go to my laptop.
Mom’s Place Has Worked Well For Us
by Appleyann on 2019/01/04 04:29
This has now become our go-to place for our bi-yearly family reunion. We love the design of the house with a fabulous master suite with private sitting room one end and other bedroom at the other end with bathroom, laundry and kitchen right there. The comfortable and attractive living and dining area is between. Joan is a wonderful hostess who helps make the stay as pleasant as possible. We are already looking forward to July.
Yosemite and our stay
by Ham family plus 2 on 2018/06/20 15:07
We loved our stay at the Oakstone house. Mariposa was a beautiful little town snuggled in the mountains. Everyone we met was very welcoming in their town. Allison and Mark, thank you so much for opening your home to us. It is beautiful, welcoming, and such a place of beautiful nature as well as peaceful. We would highly recommend this home for a getaway. We loved our first time experience in CA! Thank you for a wonderful stay! Darlene for the Ham family plus 2
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All Versions
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Current Version (2019.04)
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Description
Find more than somewhere to stay. Find the space to reconnect on homeaway. From apartments to cabins to condos to beach houses, find the best vacation home for you and the people who matter most. Search rental homes worldwide. - Rent unique homes in travel destinations across more than 190 countries. - Filter by what’s important to you: price, location, amenities, and more. - See property photos and reviews at glance. - Save and compare the places you love. Book the one that’s best for you. - Have questions? Message the homeowner to ask about the property. - Book and pay securely on the homeaway app with your credit card or Apple Pay. It’s easy and fast. Manage your trips from anywhere. - Reference important booking details like check-in instructions, WiFi passwords, and arrival information — even when you’re offline. - Access your conversations and message homeowners from your inbox anytime. - Use new Siri Shortcuts to quickly view your trip details. - Share important trip details with friends and family. Note: Currency is displayed as USD, GBP, and EUR in the property listings, unless otherwise noted. For more information please go here: http://www.homeaway.com/mobile
Great app!
by Nitto76 on 2019/02/15 19:45
Would like a feature where you can not show homes you don’t want to see again.
HOTELS
by Cutiekittykatty on 2019/02/15 19:25
HomeAway has changed It used to be filled with apartments and condos but now it’s filled with hotels that have misleading prices. All the New York City ones have a price on it but when you go to book, it’s double the price. If I was looking for a hotel I’d stick to Expedia. Not happy with these changes.
Hidden costs can double the price
by Mo in Tx on 2019/02/15 16:48
You might see a rental for $100 and think it’s $200 for two night but then find it’s as much as $400-$500 after all the ad on fees. All fees should be disclosed as part of the price. Very frustrating because a $150/night place can be less expensive than a $100/night place which makes searching more difficult. Seems very deceptive. The app is great, though, for finding places to stay that are a great alternative to hotels.
Problems
by Bill Shade on 2019/02/15 15:22
Buyer beware. If you rent and you want something fixed - forget it. I took a place through this site and contacted the owner to fix what was to be provided. The solution was I would get a free day during my next stay in one of the owners properties. Like who in their right mind would ever rent from this owner a second time?
Biychez
by MattNee on 2019/02/15 00:42
Mad cuz these folks is biychez
First time booking
by GA finatic on 2019/02/14 16:50
It was my first time booking with HomeAway and it was an easy process. I didn’t like the $59 forced fee for property protection because you have to chose that option or pay a $1500 damage deposit. Then the verbiage reads that refunds of that fee are not guaranteed or something to that effect. Putting that aside, I look forward to my first trip with HomeAway and hope the accommodations are as others have rated.
Horrible Experience
by Lealls on 2019/02/14 15:45
I was booking a cabin for a nice week getaway and the owner offered to give me a payment plan. He set up two payments and altered the price to what I’d be paying that day. Once I used the link provided for me, I put in my card information and the booking agency double charged me! I notified them of the problem and they placed a hold on my account. They said it would take 24-48 hours for them to let go of my money!! I went to the bank and the supervisor there said that they could get the money back to me quicker and all that HomeAway had to do was fax over a company letterhead stating that it was just a hold and that it is being released. I called HomeAway back and they said that they “ couldn’t “ do it, and that they don’t have the resources to. I was on the phone with representatives 7 different times just to get that answer. One representative even hung up on me. My money wasn’t release until 3 days later. The representatives that I talked to were very rude and unhelpful with the exception of one of them. I genuinely would not recommend this booking agency at all.
Home Away is awesome!
by Paulakarrigan on 2019/02/13 16:43
My family and I have been using home away for a few years and we travel quite often. We have enjoyed every place that we’ve rented through home away! We encourage others to try to rent through this agency also!
Poor business
by Katie Steimle on 2019/02/13 01:27
I am extremely disappointed with how our booking was handled. We booked a 3 night stay for $991 and 20 minutes later had to cancel for a family situation. I have been trying for 3 weeks to work with supervisors, property managers, etc to NO avail. We have used HomeAway for many vacations and due to this situation it sheds poor light in the whole company. I understand adhering to refund policies, but 20 minutes between booking and having to cancel and no one can conduct business in good faith? Very disappointed...
Portland!!!!!!!
by Halle1075 on 2019/02/12 00:50
My husband and I are going on a romantic getaway before he leaves for a year for Air Force I loved how we were able to narrow in on a cabin like we wanted with specifics of a fireplace and beautiful spacious yard. Couldn’t be more excited to take this trip to Oregon and stay in the cabin secluded yet close to the city.
🤗🤗
by Rocketf1re on 2019/02/11 06:29
Love this app!!
Payment reservation
by BigMRA on 2019/02/11 01:40
I had difficulty to do the reservation. I had to try it at least 10 times. Finally it worked out.
Vacation planning made easy!
by Mun0609 on 2019/02/10 22:44
I use HomeAway for all my vacations and I’ve never had a problem. Best site out there for rentals!
Best Family Vacation!!
by kit waychoff on 2019/02/09 12:54
Our family just returned from a weeks stay at the Villa Paloma. Upon arrival everyone was blown away by the actual property that the pictures do not do it justice!!!! It was spotless and very well maintained. Marion, the concierge was always available for anything needed and was great at sharing different options that were available. The house staff were always at work, but never in the way. The pool was the best feature as that is where we as a family gathered every afternoon. The location being walking distance from one of the best Cenotes was amazing. Our three boys went almost everyday. The location is great and getting around was very easy. The highlight of our stay was hiring Chef Antonio’s service for the entire stay. We had eight adults, (four men/boys!), and there is no way we could have eaten what we did for those days otherwise. The service is well worth every penny! We were fortunate enough to have Pablo and Cecilia as our team, and there are no words to truly express how much our family enjoyed EVERY meal we shared.... just outstanding service from beginning to end. They work with so much joy it is contagious! My young adult children were moved by these two and their work ethic. If you like Mexican food, as Texans we are seasoned, but they ruined us from having had the absolute Best guacamole and pica da gio we have ever had. We went into town on Sunday as that was their night off. It was a good meal, but we all agreed not worth what we had spent. We would all agree that it is the best investment we made and we made wonderful friendships too.😊 Our only disappointment was the seaweed issue, that was also for about every place we saw! We have adult children, so they did not let it deter them from using the kayak, which was great, but we did not get the beach experience that others might be wanting! Just know it is a problem throughout Mexico and Tulum, and be aware that if you have small ones, it is not a go hang at the beach experience. The beach is right outside the doors, but it does prevent from entering the water as it stays and accumulates!😬 Again, the pool is Amazing as are the Sunrises/Sunsets ☀️🌅, and for our family it was not a game changer at all! All agreed it was our best vacation yet, and that’s including two trips to Hawaii!!!😎 we hope to be back and Ofcourse we will be asking for Pablo and Cecilia to come join us! 🥰
Difficult to use
by MauiusWauius on 2019/02/08 14:25
Not very user friendly. I got an email saying an owner had replied to my message, but then couldn’t see or reply to it in the app. I couldn’t even start a new message without going through a virtual assistant first.
VRBO home away
by Dobb Dobb Dobb Dobb Dobb on 2019/02/07 20:05
Great website and app ! Very accurate and has a map of the homes locations!
The worst place to rent a house !!!
by linda snodgrass on 2019/02/07 16:16
I rented a house back in December for my daughters birthday. As we prepared to get to the house and get my car unloaded. We were pretty shocked to find out that the house was already rented. They rented it to eight other guys the same weekend we were supposed to be there. We paid $500 only to find out that we were not the renters the other people were. As I contacted the owner right away his name is AJ he was not helpful at all. He stated there’s nothing you can do for me and I said I want my refund and I want it now and as of this date February 7 Tuesday 2019 I still don’t have my money and furthermore I’ve contacted this company and nobody is returning any phone calls. So be careful what you rent.
Trip Boards not working
by zuclinator on 2019/02/07 13:49
Trip boards do not populate in the app. It’s ridiculous how bad this app has gotten. It’s also been happening since December.
Always so many choices
by bellete3535 on 2019/02/07 02:13
Absolutely love all the choices and how everything is easy to book. Absolutely love this website.
Ok but buggy
by Teapotstx on 2019/02/06 15:53
I like the fact that it syncs with both vrbo and home away. And that you can create favorites. However, it is buggy, doesn’t keep settings like dates or number of visitors. And I would love a feature to allow you to create a “already looked at, don’t want” list as well as favorites, and to make notes about the property you are interested in, because sometimes you go back and forget why you picked or didn’t pick one.
Simply great !
by JorgeOmarGlenwood on 2019/02/06 04:19
Is super helpful.
Never disappointed !
by saltillo foodie on 2019/02/06 02:45
We have never been disappointed when booking through Homeaway ! Love being able to feel assured of lodging that is clean , safe and secure . Home Away has never let us down ! Thank you !
Clunky
by Badams1897 on 2019/02/05 19:16
Clunky app with out of date listings.
Vacation
by Jmpoffff on 2019/02/04 19:21
Nothing like it. It beats time share to death. I love it use it all the time.
Troublesome in making a reservation
by just first comment on 2019/02/04 16:40
I don’t get an option to reserve a property online, all that it says is send msg. I am not sure if I am missing something
It’s getting better
by Ty jj on 2019/02/04 00:55
No option to filter out places base on minimum nights stay . Some times I'm looking for a week to two week , but are lead to places that has a minimum of 30-90 days ! How about hiding houses that you don’t want to EVER see again, due to low rating or misleading claims . Now they got rid of the dates on when the reviews are posted, How are we suppose to know if there was a recent issue on a place!
Fabulous
by scotland12751 on 2019/02/04 00:18
The attention to detail is perfection. The unit was a delight . Maryanne’s response is immediate. I loved this and I hosted 5 adults a 5 month old baby, a 21/2 year old. All loved the home. The baby was happy as long he had attention .
Orange beach vacation
by ackchen07 on 2019/02/02 23:28
App was easy to use!! Great!!
Stardeck 360 Islamarada
by Cheyenne Bodie Delphos on 2019/02/02 22:27
Beautiful comfortable, blue sea, out front, fishing boating out back- top stardeck !! WOW John W
Favorite App for traveling!!
by TexasEm on 2019/02/02 16:48
I love this app. I've used it several times booking places to stay in Red River, NM, Breckinridge, CO and Beavers Bend, Oklahoma. I love that you can customize lodging based on how many bedrooms/bathrooms you want and the number of people. The map is also super handy when trying to get near a specific location!
Amazing
by The Yoopers from Michigan on 2019/02/01 13:32
Thank you for this little gem at Big Canoe. We will love to come back to this area and stay longer!
Misleading Prices
by Sammy W102 on 2019/02/01 00:11
Wasn’t going to say anything until I noticed that I didn’t even get my full security deposit back. No explanation, my assumption is the company even gets their cut of that. My issue is the price per night on the properties is only the beginning. The fees on top and mandatory insurance on some (all?) properties adds significantly to the total price. I think the prices should reflect all fees to assist in the renter’s decision.
Perfect house!
by mckendree7 on 2019/01/31 00:49
The house was perfect for our family and well equipped to make us feel right at home! We will be staying there again soon!
I love this place!
by Andarue on 2019/01/30 20:20
And I absolutely love the comfortable beds. The owner is amazing and helpful. This neighborhood is quiet and safe and very big. I also love the bidet in the bathroom. Andy just hangs on the porch singing a playing his guitar, alway available. I love the restaurant! Dry Dock, Tavolinos Italian restaurant. Appetite Repair Shoppe, Tout de Suits Cafe. And the bars Old Point Bar, Crown and Anchor and Congregation Coffee House is the best. One Stone coffee house has best capicino
A kingdom in decline
by clifster on 2019/01/30 16:09
Before AirBnB became the darling of every VC’s eye HomeAway was the king of the vacation rental space. While there’s certainly improvements to be made to the app, the biggest challenge remains listed pricing based on average nightly stays versus th specific price for a selected set of dates. This should be an easy problem to solve: if I tell you what dates I am traveling, why cannot you tell me the specific price for that period? Granted, competing solutions love to add encourage crash non refundable cleaning fees and exorbitant service fees that inflate vacation rental pricing as well, but at least you know what a trip will cost.
I love this place!!!! Super affordable!!!
by umadbro05 on 2019/01/29 16:19
You will not find a better deal than this!!!! Super spacious cabin for a family of 3 maybe 4. Super clean and maintained. Highly recommend!!!
Incorrect or out of date information.
by Graysgo on 2019/01/29 03:22
I gave a 2 rating because we signed up for a property and found out the next day that the owner did not have it available at all and was unaware it was being shown on the HomeAway or VRBO sites. Luckily we were able to find another property for the same 2-day weekend, but the cost was $500 more and not as good a fit for our family. While completing the process of that reservation, HomeAway offered damage insurance to finish the payment but I thought I had seen a damage waiver cost in the original fees. The website didn’t allow me to go back to look at the previous steps to review before making the decision about damage insurance. Fortunately, a quick reply to a query I made to TurnKey explained the TurnKey damage waiver policy, so I was able to make an informed decision. We had a bad experience with a HomeAway rental in Montecito CA last year for a wedding in Santa Barbara. We documented our complaints for that experience. We are hoping for a better result this time in the same Santa Barbara area. We will be happy to raise our rating based on a better experience.
App doesn’t work
by Floor play on 2019/01/28 08:19
Their App used to work fine, now it doesn’t. You can search properties but cannot save anything. Using on an iPhone XR that is running the latest iOS software.
Been using VRBO before the evan had an app
by 1:47;9 on 2019/01/28 01:51
Love VRBO,,,, I have rented at least 12 homes or more over the years, and VRBO really makes it easy. Thanks
Great App!
by Tapthatrix on 2019/01/26 19:29
Love HomeAway!
Nice alternative to AirBnb
by apex hub on 2019/01/26 05:18
I was having trouble finding places last minute in Maui and Oahu. Air BNB was coming up a bit short so I thought I’d try something else. I was surprised to have found lots of good rentals within my budget range. I found the layout and presentation — not to mention the fluidity of the app — very easy to navigate and comprehend. Thought I’d end up booking at least one of my two rentals on AirBnb, but looks like this has become my number one option. Appreciate the service — thank you!!
Genuinely horrible experiences all around. Never using again.
by jakewarren123 on 2019/01/26 01:44
I have been trying to get a refund on a place that I was supposed to stay but they had to cancel it and the homeowner and home away still after one month has not refunded all my money and I need that money for living. It has been very stressful the last month. All of the responses I get from customer service is from somebody in India or some other country like Bangladesh and they’re very vague and saying they’re trying to reach out to the property owner and once we can get a hold of him and he agrees to refund then we will proceed but they should’ve just refunded immediately when he said that I can’t stay there because he’s not gonna be around very very shady operation comparative to other services that I’ve use online I would not use HomeAway ever if I were you. it’s dangerous also because of how they do very little screening. I will not nor any of my team will ever be using this service again. I am from Austin and was excited to use this service since it’s from my town but it’s horrible comparative to other services I’ve used. Do you want a more detailed account of the silly emails and back-and-forth all the time that I’ve wasted you can call me at 512-689-5982 and I will share with you emails etc from the customer service. Honestly they are not set up to do this the same way others have done it like Airbnb etc. I would not use this service if you hate having headaches from companies that just don’t know how to make a good experience for people.
Horrible experience
by bhsnbdnf on 2019/01/25 11:16
I’ve been trying to cancel my reservation for about 2 days. When I send the request to cancel it doesn’t work. Tried customer service and they were unable to assist me. When I asked to speak with a manager the customer service rep hung up the phone. I’ll be sure to never use this app again
Code extension
by code missing on 2019/01/25 02:58
Can’t find anything except what I have looked at. Trying to find code for condo we rented
Dissatisfied
by cabingonewrong on 2019/01/25 02:49
We have not got our deposit back!
Fees are misleading and time consuming
by Hawkeyesare#1 on 2019/01/24 23:29
I think I’m done with you guys. It’s takes so long to find a place since most places triple their nightly rate with fees.
App
by oneshorty81 on 2019/01/24 13:41
App keep flickering won’t load correctly I have been try for a month now. I don’t have problems with any of my other Apps. I have to go through desk top
So many features don’t work!!!
by bigfluffyheart on 2019/01/23 13:55
I can’t view or respond to inbox messages, view or save anything to boards. Please fix this app to make it functional again. Most sections are just a blank screen.
App is having issues
by BBT2012 on 2019/01/23 07:00
For the last week or so the App is having issues and can’t load the Trip Boards of saved homes, Trips, or the Inbox feature. It works on the web version, but not the app for IPhone or IPad. Please fix
What is wrong with this app??
by micb219 on 2019/01/23 00:40
The boards no longer save!
Unhappy Camper
by Feddie33 on 2019/01/22 17:15
Very unhappy with both Home Away & VRBO, every time I try to book a Condo in Florida, the price they quote is not the correct seasonal price, Home Away & VRBO is just posting a average price. I’m wasting a lot of time looking for a Condo.
We love Homeaway!
by BC Alton on 2019/01/21 21:09
We have used Homeaway a lot, and really like it. It’s easy to review pictures of the properties, and to read reviews. The built-in maps are great to pinpoint the location and zoom out to see the whole area. Homeaway makes paying easy, and acts as the intermediary between us and the landlord. The cancellation terms are generous aswell. We haven’t found any other site that compares.
Board sharing is the best!
by Marshmallow Mommy on 2019/01/20 21:34
I LOVE the “Board” feature of HomeAway. It is easy to save properties that I like and send the Board (via text) to family/friends. It makes planning a joint trip super easy! Not to mention, the app is very easy to use for booking vacations.
Love the Home Away it’s so easy to book a home
by Coolcat71381 on 2019/01/20 16:46
Love everything about Home Away. From getting quotes, booking and asking questions.
It’s a deception👎🏻
by Maria Febres on 2019/01/20 14:41
This page is a deception and a fake illusion! the owners do not respond to your request, it is not up to you to plan your vacation but the approval of others, you lose time, you give confidential information of your form of payment, room address for nothing! It's the fault of the people who register their properties here to rent and then rent it to whoever they want.
Easy pleasey
by rocken rog on 2019/01/19 17:26
Loved the convenience, and speedy reply!
Doesn’t work
by Mthomps64 on 2019/01/19 15:46
The app won’t even let me log in any more it says my internet isn’t working and to check my connection. All my other apps work and my internet is fine. I’ve deleted it and reinstalled it still not working.
Not helpful
by remiHarper@tupper on 2019/01/18 23:35
Just a middle man that cannot help or answer questions. Now I’ve entered 6 names for the title and they are taken! Really!! This app is NOT helpful
Usually love the app. This version is garbage.
by Cold Texas on 2019/01/18 17:42
Listen… I’m a big fan… when working correctly this is a five star app. We book every vacation through this… But the current version of this app is just garbage. I keep trying to look at my trips and my messages and the app just does nothing. I figured it was my phone because I had an old 6S plus, but now I have a brand new iPhone XR and it does the same thing. I can’t wait for them to fix it.
Dishonest
by veganiq on 2019/01/18 01:38
They hit you with a hidden property damage fee on top of their booking fee when you go to check out . Very sleezy .
Not posible to share
by HE TH on 2019/01/17 20:53
The App works fine to see options and reserve, but once you are done it shows two errors. Unable to see messages unless Signed Out and re Sign In. If you want to share your trip it shows programming code within. Don’t update!
Wonderful Park City Property
by mikeremy on 2019/01/17 01:31
The accommodations were perfect. Everyone enjoyed all the amenities. Location is great. Decor is comfortable and stylish. Stocked with everything we needed. We had a wonderful trip. We will definitely be back. Thank you!!!
Just a beautiful part of Cooperstown
by Cooperstown Rick on 2019/01/17 01:20
With the new deck, BBQ, and AC The newly redone room is very nicely done queen bed, flat screen TV, new washer n dryer, All new appliances large fridge, New coffee maker, brand new large air conditioning unit Enjoy cooking out on the new covered deck And eating with a great view, One of the nicest parts of Cooperstown we come back to enjoy, every summer season, See you same time, same place in 2019 Such a nice place thanks Rick and Vita Your Friends Josie & Tony
Love home away
by Obiefire on 2019/01/16 20:27
We use home away a lot. Love it but I do not like the new fees. And the new search lets you put the minimum bedrooms but not set a max so it results in a lot of properties we are not interested in or that are outside of our price range. Otherwise great service!
Cost to book
by Reviewer from midwest on 2019/01/16 13:54
Fees are high. By the time you rent it is 50+%taxes/fees add on costs- in Florida at least. Fees are up appreciably this year on the site.
David
by vrbo is greedy on 2019/01/16 05:06
Typical online scam crafted by greedy lazy internet entrepreneurs. After you provide credit card info.... watch out, the fees and scare tactics begin. They squeeze you for every nickel and leave you fearful after checkout. Just another group of money grubbing guying in a room trying to figure out a way to fleece as many Americans as possible. Can't wait for a better, more solid and honest group to come along and put vrbo out of biz.
Waited 4 weeks for deposit refund
by BoloBonobo on 2019/01/14 18:44
Not the most trustworthy company and customer support is almost non existent with hold times over 20 mins to HomeAway support. USE AIRBNB ITS EASIER.
Wonderful
by Cdbnax on 2019/01/14 17:09
My go to for the very best in vacation rentals. We always bring our 2 Chihuahuas and finding a rental is so easy with the filter. We always find the perfect place with the best price. The pictures and overview provided really help in making a perfect choice. Wonderful site!
Latest update buggy
by MarlaE on 2019/01/14 12:13
Used to be a great, simple app, but the latest update is a mess. You can’t just favorite a place anymore, you have to add it to a “Trip Board.” (What is this, Pinterest?) So you favorite a property, you’re asked to name the board, etc— no problem. But then try to favorite another and you have to do it all over again; you can’t select from a previous board. Does this add your 2nd property to the board, or replace it with a new board of the same name? You’ll never know, because when you try to go to the Boards tabs, there’s nothing there. I literally had to abandon the app and go to my laptop.
App so easy to use
by BlueHoosierMama on 2019/01/13 19:46
We’ve used HomeAway for years for our beach bookings. This app offers all the filters we need. 👏🏻💯👍🏼
Always find something special!
by 1952gal on 2019/01/13 07:32
I like using Home Away because it is easy to navigate and I always find somewhere special to stay!
Change dates
by De Maine Family on 2019/01/12 03:09
I should be able to change dates for my bookings from my app.
Only half working
by On your continued momentum on 2019/01/11 19:00
Trips, favorites, and inbox will not work. Just a blank screen that keeps trying to reload. I pay you around $100 per booking in fees. Get your app in working order.
Love the maps feature
by cyndi238 on 2019/01/11 04:57
I love seeing the map when looking for places to compare sometime I’ll choose further for a great value but sometimes I’ll pay for proximity and other maps make it harder to determine
Love it!
by kwh1123 on 2019/01/10 22:28
We have booked many great places on this site with no issues. I highly recommend it!
Love our Vacation
by SoHappy2018 on 2019/01/09 03:41
As you know we Love your Condo. Vacation was awesome unit 143, the mattress was so comfortable and waking up with no back pain. As soon we got home, I went on-line and ordered the mattress you have there. Thank you for sharing your Condo.
Home away irresponsable
by jajejwbaba on 2019/01/09 01:40
They shouldn’t work with “the Cabin Pros” I rented a cabin since November to arrive on January , and the house disappeared from the website , Cabin pros never notified me before my trip , and drove almost 20 hours from Keywest Florida to find out that I not longer had a reservation , called homeaway to try and get Help and they washed their hands out of the situation. . WHAT A FRAUD !!!
Where are your favorites?
by Nicco Badinov on 2019/01/08 03:26
When you select a “favorite “ by tapping the heart the app asks you to name the trip you want associated with the selection. Afterward there’s no place on the mobile app to fund those named trips like there is in the website if you use a laptop. Really worthless feature.
App problem
by AndreaWinthrop on 2019/01/08 02:38
I can’t see My Trips. What’s wrong with app?!
App not working right
by aavalent81 on 2019/01/08 00:52
I’ve used this app to book summer vacations for the last 3-4 ys and not had many problems until now! No messages no trip boards and no saved property access... I’m really disappointed since I need to find a property soon!
Club Stillwater
by Club Stillwater on 2019/01/08 00:46
Easy to book. Response from owner very fast. You think about your vacation, research options, find it,do it, book it! Quick & easy. Feedback when you are close to arrival to get you there!
Not good
by cookie35r on 2019/01/07 09:14
App doesn’t work Everything blank need a new update can’t check trip messages or anything just keeps thinking blank
Great app
by KuzCEO on 2019/01/06 20:27
Quick, easy and always a great variety of rental inventory to choose from!
2018 Jamaican trip
by 2018 jamaican trip on 2019/01/06 05:45
Excellent service . Great location close to beach , restaurants,and shopping. Host was awesome took care of all our needs and answered all our questions. We recommend this house in quit gated neighborhood. We will be back in two years. House was very nice and was perfect for 5 people to live comfortably. Gave 5 stars cause that’s highest I could rate it. Thank u Tamekia James your the best!!!!
Could be much better....
by Upesnlwc on 2019/01/05 15:10
May be ok for traveler, but for an owner, there is a lot of functionality on the website that really needs to incorporated. You can't edit quotes, or review items I your "dashboard" that are available on the full site. The app is also UBER SLOW!!!!!
Saved properties disappear
by Kiitycat on 2019/01/05 03:57
After hours of searching for ideal rooms and saving them to my board so I can come back to compare and choose, I find they have all disappeared. I’ve loved this app for years so I’m sure you will fix it.
Search Options too limited
by ITunesMakesMECry on 2019/01/05 03:10
Need to add support for Minimum AND Maximum under Bedrooms. But to decrease Guest count doesnt actually work, had to use Reset button.
Pretty much happy so far
by seriogsly on 2019/01/05 01:01
I’ve rented a place for March and made my down payment but the HomeAway website still says I owe it. Called Evolve who handles payments and they said it’s an issue with the Home Away website.
Mom’s Place Has Worked Well For Us
by Appleyann on 2019/01/04 04:29
This has now become our go-to place for our bi-yearly family reunion. We love the design of the house with a fabulous master suite with private sitting room one end and other bedroom at the other end with bathroom, laundry and kitchen right there. The comfortable and attractive living and dining area is between. Joan is a wonderful hostess who helps make the stay as pleasant as possible. We are already looking forward to July.
Great app for finding vacation spots
by Deputyc3 on 2019/01/02 22:28
Have used HomeAway 3 times with great success
Fun time.
by yvgngr on 2019/01/02 19:59
My family had a wonderful time, everything was comfortable and reachable it's close to Okemo Mountain Resort thank you so much I recommend.
Glitch
by Everyfreakinnicknameistaken on 2019/01/02 00:10
I’ve used HomeAway for 3 years now booking vacations. It’s getting more and more aggravating and extremely time consuming. It shouldn’t be so stressful to find what I need. ALSO right now on all my devises, the app is not loading properly. It says oops and makes me retry. After hours on end of trying to find what I need in an app that has become much more aggravating to use, the last thing I need is for it to tell me “oops” over and over. Maybe I should try another vacation rental app
Unhappy
by X Man Warrior on 2019/01/01 04:30
I have had great results with VRBO/HomeAway, but my email address has changed and there is no way to access my old account so I must establish a new one and lose my past references. The “Help” on the website is very limited and couldn’t direct me anywhere to get help. So I only give them three stars.
Rather use VRBO
by John3pin on 2018/12/31 20:36
Maybe I'm doing something wrong, but it seems as though VRBO provides more info. I just found the same house on both, but could not find cancellation info on HomeAway, but did on VRBO.
Misleading prices and fees.
by rdauer on 2018/12/30 23:11
The prices advertised are not really what is being offered. Then the extra fees are more than the rental costs. Very misleading.
Needs to be able to free roam on map and pull up that local on the list
by Riverabullz on 2018/12/30 14:36
I enjoy the app but hate how you have to type where you want to go then it only gives you a list of that specific local. I like to look around and see other locations on the map but when I move away and hit list it goes right back to my first location.
Been using Home Away (VRBO) for years
by heather1019 on 2018/12/29 23:49
We’re been using Home Away (VRBO) for many years and have always been happy! We love having the option to stay in condos that have kitchen for breakfast and snacks and beds for everyone in our family! We also greatly enjoy seeing how the locals live in the US and abroad, always so much much more authentic and spacious than sterile hotels.
Good experiences
by DictorBunnie on 2018/12/29 16:03
We have utilized Home Away for several trips. The stays have been great, except one time. In that case our Monday was refunded. The other times the homes were beautiful and just what we needed.
Stay Comfortably
by Nhollingsworthn on 2018/12/28 19:52
The app and available properties are easy to filter. Great resource for alternative travel plans.
Buggy App
by jjob987654321 on 2018/05/30 13:31
I am a regular user of HomeAway and appreciate their service however I have two major issues hat I believe will be their downfall if not addressed: 1. Fees are not transparent and are becoming out of control. Rather than recognizing the opportunity to compete with the Airbnb’s of the world on fees it is as if they instead just jacked up fees across the board. Further, because the “price per night” does not include the fees and charges across properties are inconsistent, the search experience is much more time consuming and frustrating than it needs to be. HomeAway should provide the option to see price per night with fees as a search option at a minimum which would at least increase transparency. 2. The app is buggy. This is in acceptable for a product/company at this scale. Get it together and only release updates when they’re properly tested. Simple features like “favorites” are not synchronized at times with the desktop. The funny thing is that this wasn’t a problem until they apparently recently updated the app because I used it in the past. The share favorites with someone has disappeared. The “draw area” for search (a nice idea) causes the app to crash regularly. None of this should be happening for a company like HomeAway.
Bed bugs
by KimmyO123 on 2018/09/28 23:19
We stayed at Solare Tower room 706 and I woke up to multiple above bed bugs and blood stains on my sheets. When we reported it and employees came to inspect they found more bed bugs crawling around and they took pictures as well. I have video and photos. We came from San Antonio to celebrate my uncle’s 45th birthday and it was ruined because of this experience. There were no other vacancies so we had to find other lodging on our own and were turned away by many places because we only needed two days now and most will only rent for a 3 day stay. We spent hours looking for new lodging. I have bed bug bites on my body and scalp. My mother also has bed bug bites on her body. My uncle’s partner also has bed bug bites on her body. I already have sleep issues and this experience has aggravated those issues. Now I’m afraid to sleep at our next rental because I’m afraid of bed bugs. I’m also concerned about the three households that we will return to. Will we bring bed bugs back home with us? I hope not, but it’s possible. We, a family of four had to inspect every article of clothing and spend hours in limbo. We didn’t have a place to stay. Staff was unhelpful. We had to find a new place on our own. Our first trip to Padre was ruined because of this experience. We drove five hours to get bit by bed bugs.
Hawaii
by Marshin4 on 2018/08/22 10:29
Went in a trip to Hawaii that has been booked for months. Stayed at a beautiful ocean front house. Unfortunately a category 5 hurricane is heading directly here now. When we were discussing the matter with the agent trying to find a solution because we are scared for our lives. The gentleman has the audacity to say we can not accommodate for inclement weather. All we wanted was to have him find us another place to stay. The gentleman then told me to speak to him with respect completely disregarding the worry in my voice. Mind you the house is less than 25 yards from the water and currently the direct impact for hurricane lane. Inclement weather is rain, snow or just non-vacation weather. Inclement weather is not a category 5 hurricane. The person I spoke to should be striped of his job because he is the poorest customer service representative I’ve ever spoke with. Now me and my family are sitting 25 yards from the beautiful ocean waiting and hoping for a safer place inland. The best quote from this foolish man was there is nothing we can do. There is nothing we can do.
Property owners and calendars
by R Starling on 2018/03/06 15:59
The HomeAway app is convenient, but there are a few things that could make it better. One very important thing that HomeAway needs to do is punish owners w a fee for not updating their calendars on a regular basis. The calendar/app says the property is available, so you submit a request. It can take a day for them to get back to you to say, “Oops, sorry, our days must be crossed. Can you shift your plans ahead 3 days?” Sure, I’ll just call the conference and tell them to postpone everything. And this happens over and over and over until you’ve wasted a week trying to book individual properties. In addition, the search function needs to be improved. It doesn’t include all possible properties, even though they make you think it does. For example, Pasadena & Altadena CA are adjacent cities. If you do a search for Pasadena, you might have 5 Pasadena properties & 1 from Altadena. This leads you to believe that there’s only one in range in Altadena. But then, do a separate Altadena search, and it gives you 4 additional properties! There’s got to be a better way to do the search on your phone.
All reviews don’t display in app. Only top ranked and most recent. Also can’t vote on reviews in app
by SB76totheocean on 2018/05/17 11:30
There is no way to scroll down in the app to read ALL reviews. You have to go on a pc to the vrbo site to see all the reviews. This is a critical feature that is needed because not everyone has a pc and depends on the app. Very important review information is not seen and this is supposed to be one of the features that’s makes your site appealing. Also you can’t vote on helpfulness in the HomeAway app like you can on the vrbo website. This too is very important as owners can upvote good reviews by using other email addresses to push the good ones to the top. This is what is first seen when you go to reviews in the app. Again another reason why expoaing all reviews in the app is critical. We now have to pay a fee just to book with the site. So it’s time to start delivering features that allow a traveler to make the best informed decision. At some point not exposing all the reviews in the app is likely going to result in liability to homeaway if a decision is made on a property that had the information in a review that homeaway didn’t expose.
BEWARE, They are not looking out for you
by Xmas0421 on 2018/01/02 23:14
After booking previously without issue I found a rental through Home Away for a trip to Vancouver this past summer. I booked and was approved, then the renter contacted me outside of the app and asked to transact directly. It’s a VERY long story but I found this suspicious and asked Home Away for advice and if this was against their policies. Home Away responded that it was not against their policies and that the renter had great reviews and told me not to worry. Long story short, the renter is a HUGE scam artist who took me and many other Home Away customers for a ride. I was able to get a refund, and found other accommodations at 10:00pm at night in a strange city. I did however lose a lot of extra money due to a last minute desperate situation, I was put in harms way because of my dealings with some seriously shady people, and Home Away did NOTHING to help before or after the fact. I have contacted them after the event and sent details and further proof that they had done me and other customers a disservice. I guess they are too busy to be bothered because they never even followed up about my concerns. I will never use this service again.
Incorrect or out of date information.
by Graysgo on 2019/01/29 03:22
I gave a 2 rating because we signed up for a property and found out the next day that the owner did not have it available at all and was unaware it was being shown on the HomeAway or VRBO sites. Luckily we were able to find another property for the same 2-day weekend, but the cost was $500 more and not as good a fit for our family. While completing the process of that reservation, HomeAway offered damage insurance to finish the payment but I thought I had seen a damage waiver cost in the original fees. The website didn’t allow me to go back to look at the previous steps to review before making the decision about damage insurance. Fortunately, a quick reply to a query I made to TurnKey explained the TurnKey damage waiver policy, so I was able to make an informed decision. We had a bad experience with a HomeAway rental in Montecito CA last year for a wedding in Santa Barbara. We documented our complaints for that experience. We are hoping for a better result this time in the same Santa Barbara area. We will be happy to raise our rating based on a better experience.
EXPEDIA BOUGHT VRBO...
by jme2maui on 2018/06/26 04:27
NOW HOME AWAY! Expedia aka Home Away charges a “service fee” to the renter(s) based on the price/day x total days you’re booking it for. VRBO let owners post vacation rentals & renters could contact owner directly. We did this for many years for 2 condos in Maui. I recently booked 2 different condos (prior condos were sold) and one owner used a Real Estate company’s property management to handle payments & other “vacation rental” needs on the island as they reside in Washington. Unaware of this till way later. I HAD to enter my cc info to reserve, Home Away bam gets their fee. It also said full payment due at time of booking. Done. NOPE! Got confirmation email from Home Away stating payment received a few times. Days later I get email from H A requesting payment. Then from the property management that I knew nothing about! What a hassle. Because H A stated “full payment at time of booking” and I had a difficult time getting direct contact info for the owner from H A I just found this to be such a hassle! HOME AWAY, owner info needs to be easily accessible with their rental posts! You don’t own these properties!! Just be careful fellow travelers.
Horrible Experience
by Lealls on 2019/02/14 15:45
I was booking a cabin for a nice week getaway and the owner offered to give me a payment plan. He set up two payments and altered the price to what I’d be paying that day. Once I used the link provided for me, I put in my card information and the booking agency double charged me! I notified them of the problem and they placed a hold on my account. They said it would take 24-48 hours for them to let go of my money!! I went to the bank and the supervisor there said that they could get the money back to me quicker and all that HomeAway had to do was fax over a company letterhead stating that it was just a hold and that it is being released. I called HomeAway back and they said that they “ couldn’t “ do it, and that they don’t have the resources to. I was on the phone with representatives 7 different times just to get that answer. One representative even hung up on me. My money wasn’t release until 3 days later. The representatives that I talked to were very rude and unhelpful with the exception of one of them. I genuinely would not recommend this booking agency at all.
Communication
by Smith's From FL on 2018/03/12 15:03
We don’t care for having to put in our credit card info, just to confirm dates with property manager, then getting charged for each property inquiring on. We had to provide the info, in order to hit send for our message. Originally, we booked & paid for one property. Money came out, we got a confirmation & we thought we were booked/confirmed. But, we got a notice of a refund & a message from property manager/owner that the dates were actually not available, even though the online booking system said that they were & allowed us to book it. Not very happy that happened & that we now have to wait for our refund. So, that is why we are now asking for date verification!! We should not have to have our credit card info charged, until we’ve settled on the property we want. They are booking fast for June and we had to do multiple date availability confirmation requests. Has to be a better way, like it used to be.
Easy to use!
by Roadtrip Steve on 2018/08/20 17:21
HomeAway is my go to app for all vacation rentals. I have used the app for several years for houses in the Rocky Mountains on ski trip to beach getaways on the East Coast. The app is incredibly user friendly and makes communicating with rental owners about payments, check in procedures and check out a breeze. Recent searches, favorited properties and past trips are saved automatically which helps when looking through the endless options available. Other user reviews are extremely helpful when scoping out your next vacation spot. All properties I have rented through this app have been exactly, if not better, than advertised. In short...I’m hooked on HomeAway. Thank you for making a potentially stressful activity the last thing I worry about every time!
Finding the right accommodation is getting more difficult
by Allthegoodnamesaretakn on 2018/12/01 04:30
It used to be easy to find an apartment, condo or house in the HomeAway app. In the last year, it has changed. Many listings are now for a room in a house (a la AirBNB), but there is no category for rooms. People list them as a studio, or more often as a 1 bedroom/1 bath apartment. Some people are listing each bedroom in a 4 bedroom house as a house (shared bathrooms and kitchen?! - I don’t want a dorm room!). You often have to wade through half the description to find out what is really offered. They have also added motel rooms. And, lastly, some have “kitchenettes” that are nothing more than a dorm fridge, sink and a microwave. There are also RV parking listings, no RV - just a spot on their driveway for $27/night! And an old single-wide mobile home where the owner and his dog would move to a neighbor while you are there - nicknacks, stacks of mail and dog hairs included at no extra cost... I’ve also found that prices are much higher this year, often 30-40% higher than equivalent places in past years. Searching always defaults to “HomeAway Sort”, rather than staying in the category you have used previously. It’s annoying, and requires more keystrokes. HomeAway needs to tighten up their policing of entries and improve search parameters, or they will lose customers. I am almost gone.
Wonderful app!!
by misslouleelou on 2017/09/21 14:39
I have a large family and we do our share of traveling. If you require more than one hotel room things get very pricey. I'm top of that, there are no "common areas" to visit with family in most hotel rooms. I love this app because it allows me to reserve homes or condos with multiple bedrooms and bathrooms to accommodate my family for a fraction of the cost I could pay at any hotel. Every reservation I have made has turned out wonderfully! The reviews are very helpful, and the rates are astounding. I recommend this to anyone traveling out of their home area for more than a couple of nights. You will save money and recognize so many more benefits over staying with a hotel! App is very user-friendly.
Barrier Island Tetreat
by LandreyB on 2018/07/17 17:02
Barrier Island Retreat is a wonderful place to stay. Two of my daughters and I enjoyed our long weekend getaway so much. This apartment is adorable as well as comfortable, and the owners Deby and John are awesome. They do not hover around, but are always available and very knowledgeable about the area. The location is great, access to the beach very easy and just a short drive to St. Augustine makes Barrier Island Retreat the perfect place to stay. Not having a full kitchen was no problem for us. A very nice grill was available if we had chosen to cookout, but the refrigerator held all the cold foods we brought along and we brewed tea in the microwave. We do plan on making this place one of our go to, home away from home. Thanks again for a wonderful visit!
Absolutely spectacular!
by amymarieburke on 2018/05/19 20:25
We were blown away when we walked into this beautifully appointed guest home. There was nothing lacking and everything was pristine, new, and of highest quality. Joerg was an outstanding host and was gracious about letting us stay another night. We certainly hope to be back. Plenty of room for privacy and to stretch out with 3 full bedrooms and baths. The hot tub and sauna are in the guest house, although the salt water pool is part of the main house. Property is less than a mile from a wonderful breakfast and lunch cafe, although the refrigerator and pantry were full of breakfast supplies had we chosen to make it. There was both an Expresso and a coffee maker. Just cannot say enough good things about this wonderful place.
Difficult Security & Negligent Service
by Qzine on 2018/10/25 12:31
Although it’s frustrating to log in sometimes, it doesn’t compare to the problematic customer service system. It is based out of this country and the customer. Serv. Reps. Don’t know how to handle problems...so they dont. I’ve been on VRBO since 2012 and recently they have completely computerized and algorithms based, so if you have one fussy renter who gives an unjust review because you didn’t have scissors in the kitchen, they will not consider you for advancement in their status. Or a woman who misread the deposit/insurance policy and when she contacted VRBO (international workers), they told them it wasn’t there problem and they should contact me? They got the money! When I addressed the issue with them via email, an automated email stated they would get back to me shortly...nothing
Absolutely Superior!
by Mark & Vonda on 2018/07/03 23:32
My wife and 17y/o son stayed at Casa de Banta for the second time during the last week in June 2018. It was the BEST HomeAway experience we have ever had. David & Libby were very accommodating and had some great restaurant recommendations. There were plenty of kitchen appliances, towels, and very comfortable furnishings. The outside patio area was a great place to have breakfast every morning and a glass of wine in the evening. It was nice having parking that was onsite in the middle of town. Walking distance to everything except to the beach. We will definitely be returning as St. Augustine is one of our favorite getaway places in Florida. I couldn’t of asked for a better way to spend my 60th Birthday!
Excellent place to stay
by chicshimmers on 2017/09/30 14:48
Our stay in Vernazza at this property was great for the following reasons. The place is very clean, even the comforters smelled like they just came out of the dryer. Towels and bed linens were starch white. Pillows and mattress were very comfortable. The property owner was attentive to detail, leaving extra toiletries, kitchen items like teas, snacks, etc. We had plenty of towels and pillows, comforters. The owner has great communication and tells you how to work certain things. It's very easy to find and very close to the train station. For a family of 5 we were surprised at how roomy the place is. You will not be disappointed if you stay at this place.
Please don’t book through this site
by ALJ6123 on 2018/07/10 19:18
We dealt with an issue on our stay with cleanliness and then with our safety and being harassed by an employee on the property after trying to address the issue of the house not being clean. Home away security and customer service have done absolutely nothing to resolve this issue. they could not get me any kind of refund even after hours of phone calls and emailing back-and-forth with customer service sending in photos of The employee harassing my personal Facebook weeks later. I am blown away by the lack of customer service. this is a hospitality industry you should care if your customers stay in a clean and safe environment. Home away claimed they are just a online booking platform and have no responsibility to anything that happens to the customer during their stay. Very concerning.
Rocky Creek Cabin.
by meme3366 on 2018/09/26 15:11
Absolutely beautiful. The owners have thought of everything for a comfortable stay. The cabin is super clean. (I am a clean freak so this meant a lot to me) down to the smallest little details. This was our first trip without kids or grandchildren in 30 years and we were not disappointed. The view is breathtaking. So relaxing. The bed was so comfortable you just didn’t want to get up. We will definitely be back. My absolute favorite smell in the world is fresh wood and that is exactly what I smelled when I first walked in. The fire pit and waterfall on the patio was mesmerizing. Can’t say enough about this beautiful peace on earth. God bless
Paradise indeed ...
by Ladysosac on 2018/11/09 22:13
Blue Nest ‘ is definitely a paradise for a peaceful , quite wonderful vacation for the whole family ... this beautiful house has everything you could ever imagine , just pack up & go , the deck is outstanding with his view , we spent just about our entire time out on the deck for breakfast - watching the surfers at sunset , brunch and evenings just absorbing the gorgeous ocean view with the relaxing sounds of the waves .. it was for my Sons gorgeous beach wedding which was located next door to us , very convenient because we had several elderly people staying with us , the owner & management staff was excellent in every way !
Love To Vacation This Way But Fees Are Getting Out Of Hand
by ricerays on 2018/04/25 01:21
I have been using HomeAway/vrbo since at least 2007. All but one of our experiences have been great and without issue, but recently I’ve noticed a pattern of increasing fees in all of the fee categories pet,cleaning,service fee, etc. I feel that an advertised price of $175/nt should not turn into $300 plus and it has, with increasing frequency. This inappropriate greed will cost this industry and its people in the long run. I hope that HomeAway will address this or change its teaching in the workshops it offers to property owners. There are a lot of good people still on here but just be aware of everything and not just the cost per night you see with the picture of the property.
Not user friendly! Profit based!
by Koiphish3 on 2018/01/18 03:45
I am hoping some developers will start making 3rd party apps to replace lame apps like this. VRBO has already cheated its hosts by defaulting on prepay contracts and a company mission of. A prepay platform. Now they are making local map searches very difficult with hidden map functions. Hosts want my and pay for a local geographical searchable rental. What a bummer to pay a company for marketing your rental, only to find attempted searches suggesting other rentals outside of of your area. We have about 19 rentals in the Big Sur area and VRBO shows 800! This last version requires reconfiguration of map, filter and outline function nearly impossible for the average user. More inventory in an area means more sales and fees for VRBO. A convenient result of NOT updating means no map or search functions. Most people do not update apps that often... especially power users that might be able to figure out the later lame versions. I am trying to push people over to airbnb platform, but they have done the same sneaky “updates” for profit gains. You might ask how suggesting an area NOT asked for will benefit a traveler or a host! Both end up disappointed, with no refund options.
Please make owners update availability!
by bobby's_girl on 2017/11/24 23:20
I love the app, it’s easy to navigate. My only frustration comes from selecting the perfect home that has no bookings on the calendar only to receive an email from the owner that it is not available. Then I go through the same process again!! Each time I try and book and probably go through a minimum of 3 that look available but the owner has failed to update their calendar- it’s very frustrating! I wish there was something that made them keep the calendar updated. When an owner tells me it’s not available, I usually respond with “how strange, the calendar shows it available, you better look into this great mystery!”
Pricing problems
by Irishkit on 2018/07/02 18:41
I used to use Homeaway and VRBO all the time. The last couple times though have been very frustrating. The fees aren’t obvious... and aren’t a small matter... a $250 a night (2 nights) charged my credit card for $1259. Of course that includes a cleaning deposit that will be refunded- but since I am not staying until next summer... that is a whole year where they get to use my money. Second, and more importantly, this is the second time in a row that I have been notified by the owner that their fee schedule wasn’t up to date. So instead of $250, it is $450 a night with a 4 night minimum. Meanwhile, I am getting confirmation emails from HomeAway and telling me I am booked. Can the owner just arbitrarily increase the price like that? Am I booked or not??? This is not worth the hassle.
BEWARE THEY DON’T BOTHER TO VALIDATE YOUR EMAIL
by Banjo Willy on 2018/06/02 07:11
I made a reservation without creating an account, which just asks you for your email once. Having done that, I reserved and paid thru Apple Pay, and was informed I would be notified if the owner confirmed the reservation. I never received a confirmation, then later found out I had still been charged $400 because the owner confirmed, but I never received the confirmation because I made a typo when entering my email. The app only asked for my email once, never had me re-type it, and did not do anything when they received bounce-back messages for the email address I accidentally did enter (I misspelled gmail as gamil). They still charged me the full amount and made no effort to make it right or change their protocol to protect others from this happening.
4th of July Vacation
by RIAJr on 2018/07/08 21:39
What we liked about this little place was it was within walking distance from the beach and many different restaurants. You don’t have to worry about trying to find parking or pay for parking. I would highly recommend this place to any couple that is looking for a nice getaway. We’re a couple that likes to be on the go and this location gave us easy access to the main Highway which enabled us to travel to all our activities. We would defiantly recommend this rental to our friends and family members. I would also like to say that if you have any questions, just send a message to Fabrice & Sabrina and they will respond well within an hour. Our trip to Florida was filled with adventure, meaning our fights were not on time and the whole time I keep in touch with them. They also checked in on us to see if we had arrived at their rental okay. Great people to work with. Ralph
Great app missing one feature
by Bruce1186 on 2018/05/06 16:00
I love VRBO and Homeaway. We’ve been using both for many years and have great memories vacationing at a comfortable home in plenty of towns and cities. We take our dogs when it’s a drivable distance so I love the pets accepted filter option. Being able to create favorites folders when searching for an upcoming trip works great, but not being able to create new folders within the app is a big miss. A user must login on a computer in order to create a new destination favorite folder to be able to save properties from the app. This feature needs to be added to the app.
Where do I start???? Not a good experience
by NovemberB on 2017/10/30 17:06
I reserved HomeAway location which I had to cancel due to work relocation. I have my cancellation request but was charged as a "no show". I've been trying to reach a resolution for months now. I have the hardest time reaching someone regarding my refund. The times I have spoken with someone I was told the issue would be resolved. I've been dealing with this for at least about three months now. I feel no closer to a resolution and don't have much faith I'd ever get this resolved. Despite the issues I stayed at a different HomeAway Location, which I loved. I was told my deposit would be issued shortly after my stay. When contacting the home owner I was told I should've received my deposit weeks ago. Still I've yet to get a refund for my cancellation or my deposit.
Bait & switch
by quacker987 on 2017/10/16 19:26
I input my dates and price point before searching and it returned a number of properties. However when I tried to book a certain property the price jumped from $225/night to $395/night before taxes and other fees!!! When I called the reservation number I was told that the price change was the price for the days I selected. It seems to me that if you put the dates in before you search then it should show you the actual price of the property for the dates you selected - not the price for some other date. Apparently it doesn't work that way which makes the website fairly useless if you're searching for properties within a defined price range for specific days. Disappointed with this service to say the least.
Cavanaugh Bay Rental- Coolin, ID
by Suze - Washington state on 2018/08/06 15:49
We thoroughly enjoyed our stay at this cabin. It was so comfortable and homey and you could tell that the owners take great pride in making their home beautiful for renters. It is spacious and well stocked. Our grandkids played the board games every day. They especially enjoyed lively games of Life and Monopoly. They brought their inner tubes and floated down the stream and swam and fished at a secluded beach. They were especially competitive golfing at Priest Lake golf course. Oh, yes, we are now addicted to huckleberry milkshakes. What they said when we left?....”This is what memories are made of!”.
Thanks for the memories
by fifty more on 2018/05/04 11:31
For our 50th wedding anniversary this home provided a wonderful retreat for our two adult children and their families. The dock/lake had special appeal for the fishermen, the fooze ball table a delight for the child, and the natural surrounding beauty, peace and quiet, and comfortable home had special appeal for the women. The joy of being together was heightened by our visiting the Hiddenite museum, sluicing at the gem mine, touring the the distillery, and driving through the zoo/park - activity information included in a notebook provided at the house. Good memories created during our stay. Thanks again.
We Love The easy Way It Is To Travel
by Papa Knows on 2018/01/20 19:12
My Wife and I like to have a family vacation and with Home Away,they make it so easy to plan and travel. This year will be our 7th in a row. It is so easy and convenient to use the HomeAway app. Cape Coral Florida again as we never get tired of the fun and sun. Unlike the cold and snow for Michigan winters. We are planning to take the family to Disney Wold in the next few years and maybe even to Hawaii for my retirement vacation!!!! You cannot have an easier booking experience with anyone that compares to HomeAway.
Needs more features and doesn’t sync with desktop website correctly
by Bdub1997 on 2018/07/05 22:43
There needs to be other features besides favorites. It would help tremendously to be able to eliminate homes when looking so you don’t have to keep seeing them and trying to remember why you didn’t want (without looking through pics and descriptions again). It would also be useful to add notes to a particular house as well so you can use that when trying to narrow down houses. Also, when you favorite a house on the desktop website it goes on it’s own list instead of combined with others
Nice alternative to AirBnb
by apex hub on 2019/01/26 05:18
I was having trouble finding places last minute in Maui and Oahu. Air BNB was coming up a bit short so I thought I’d try something else. I was surprised to have found lots of good rentals within my budget range. I found the layout and presentation — not to mention the fluidity of the app — very easy to navigate and comprehend. Thought I’d end up booking at least one of my two rentals on AirBnb, but looks like this has become my number one option. Appreciate the service — thank you!!
BEWARE
by Pinksmiley on 2018/05/15 18:31
This apparently is a scam site! I booked a property got a confirmation email and 3 days later i got an email saying this property only did Saturday to Saturday. I searched more and found another one. It gave me instant confirmation. They took my payment of $2400. Got an email 2 days later they canceled yet again. I called to see what’s going on because the money was already taken out. The representative said she couldn’t help me I would have to call back in a few hours to talk to someone else. I asked if they could call me back and no they don’t do that. So now they have already taken my money, we have no where to stay and now I doubt they will have anything available. I would NEVER book from here again!
HomeAway’s App Inaccurate list of available units
by Murk 75 on 2018/09/27 02:47
To whom it may concern: I attempted to rent a 1 bedroom condo unit from Inna in La Quinta, CA for the period of January 29 to February 12, 2019, as it appeared available. After submitting information and committing to rent that unit, I got an email from Inna who said the unit recently had been rented; that was last weekend. Yet, today, 9/26, that same unit continues to appear as being available for even a lower rent for the same period on the HomeAway app. So, either the HomeAway app is misleading in terms of what units are actually available or Inna has misrepresented the availability of the unit that I sought to rent from her for the period noted above. Please respond. Thanks for your time and efforts here. Brian Sweeney
Are My Dates Available?
by Henry&gracie on 2018/07/01 14:42
The only issue I have with Home Away is that I have to give credit card info before I know if I have the rental. Other rental sites show what dates are available and I like that transparency. Home Away feels a bit like the owner can discriminate if there are multiple applicants for the same request. I have been turned down more than once for- “I have another party also interested in these dates”. Then I have to wait to hear that my credit card wasn’t charged...but my info is out there.
This retreat property
by june ladybug on 2018/06/24 22:01
I recently stayed at this resident in June 2018 for my birthday weekend l. The house was awesome it’s every women’s dream house. I arrived a few minutes late. But check was easy and very accommodating .Once inside I found everything to be very clean it was a quite area. You can find everything in the area Don let us know there was a Walmart 7 minutes away which was very helpful. I will definitely tell you if your looking to book this retreat don’t hesitate do so it is well worth it.
Everything you need in one app
by Argett on 2018/04/23 13:10
This app makes traveling so much easier. I am never searching for the address of the place we are staying because it is in the app. All of the information about the booking is included in the app (how to get in, special instructions, etc). The app even will let you know information around the area. It is so handy to have everything in an app so I am not digging through my emails or printing the info. Thank you!!
App is inconsistent
by ete AVA on 2018/01/30 03:37
Inconsistent app. Maps are great, but constantly changing app makes it difficult to use repeatedly. I have had repeated problems adding listings to my favorites lists ~ works sometimes, does not work others. Now I can not find cancellation policies on any properties I am considering. Cancellation policy has always been listed in the subsection on rates and other charges ( ie. for greater than 4 guests). I have had to message the host requesting information regarding cancellation policy first, rather than just filing a request to book now.
They are not honest. Stay away.
by Bhuvnesh and Yama on 2018/12/05 12:30
I have booked an apartment to stay in Madrid during Christmas in July. Only now, they gave me the address of the property. When I see images of the property it’s totally a mess. A building under renovation. They have removed all details of the apartment from the website and the owner refuses to respond to any messages since October. When I asked them for a refund, they totally refused and say that if the property is not to my liking after I reach there, they will find another property that is available and house me there. The managers are rude and not helpful at all. I feel that I have made the biggest mistake of my life by booking a property with them. Beware. Do not make the same mistake I did.
The App is great, customer service call in not so much
by cdgcdgcdg3848 on 2018/05/07 18:07
I tried to reserve a place online and began having issues every time I went to hit “book now”. I then proceeded to call the number that was listed on the webpage. After 20 minutes of talking to 2 different people and not even getting past spelling my name 8 different times, I hung up. Jumped on the app on my phone and had the place booked in less than 3 minutes. Guess technology really wins here.
The worst place to rent a house !!!
by linda snodgrass on 2019/02/07 16:16
I rented a house back in December for my daughters birthday. As we prepared to get to the house and get my car unloaded. We were pretty shocked to find out that the house was already rented. They rented it to eight other guys the same weekend we were supposed to be there. We paid $500 only to find out that we were not the renters the other people were. As I contacted the owner right away his name is AJ he was not helpful at all. He stated there’s nothing you can do for me and I said I want my refund and I want it now and as of this date February 7 Tuesday 2019 I still don’t have my money and furthermore I’ve contacted this company and nobody is returning any phone calls. So be careful what you rent.
Needs some improvement
by Groupon king on 2018/03/02 13:08
I wish you could have a max number of stuff instead of 2+. Like if I want a 1-2 bedroom house instead of just 1+. This stinks because I want a one bedroom place but I get stuff that is 1, 2, 3, 4, bedroom place. Or select how many people the place sleeps with a maximum entry. I guess the first star is for round the clock access to customer service and the second star is for some other aspects that make the website easier to use. Also it seems like there are more fees associated with the rentals than there were a few years ago. Not sure if there is anything to that but that’s the way it feels to me.
A kingdom in decline
by clifster on 2019/01/30 16:09
Before AirBnB became the darling of every VC’s eye HomeAway was the king of the vacation rental space. While there’s certainly improvements to be made to the app, the biggest challenge remains listed pricing based on average nightly stays versus th specific price for a selected set of dates. This should be an easy problem to solve: if I tell you what dates I am traveling, why cannot you tell me the specific price for that period? Granted, competing solutions love to add encourage crash non refundable cleaning fees and exorbitant service fees that inflate vacation rental pricing as well, but at least you know what a trip will cost.
Latest update buggy
by MarlaE on 2019/01/14 12:13
Used to be a great, simple app, but the latest update is a mess. You can’t just favorite a place anymore, you have to add it to a “Trip Board.” (What is this, Pinterest?) So you favorite a property, you’re asked to name the board, etc— no problem. But then try to favorite another and you have to do it all over again; you can’t select from a previous board. Does this add your 2nd property to the board, or replace it with a new board of the same name? You’ll never know, because when you try to go to the Boards tabs, there’s nothing there. I literally had to abandon the app and go to my laptop.
Mom’s Place Has Worked Well For Us
by Appleyann on 2019/01/04 04:29
This has now become our go-to place for our bi-yearly family reunion. We love the design of the house with a fabulous master suite with private sitting room one end and other bedroom at the other end with bathroom, laundry and kitchen right there. The comfortable and attractive living and dining area is between. Joan is a wonderful hostess who helps make the stay as pleasant as possible. We are already looking forward to July.
Yosemite and our stay
by Ham family plus 2 on 2018/06/20 15:07
We loved our stay at the Oakstone house. Mariposa was a beautiful little town snuggled in the mountains. Everyone we met was very welcoming in their town. Allison and Mark, thank you so much for opening your home to us. It is beautiful, welcoming, and such a place of beautiful nature as well as peaceful. We would highly recommend this home for a getaway. We loved our first time experience in CA! Thank you for a wonderful stay! Darlene for the Ham family plus 2
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All Versions
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176,419 total
 5
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Current Version (2019.04)
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614
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