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Find more than somewhere to stay. Find the space to reconnect on homeaway. From apartments to cabins to condos to beach houses, find the best vacation home for you and the people who matter most. Search rental homes worldwide. - Rent unique homes in travel destinations across more than 190 countries. - Filter by what’s important to you: price, location, amenities, and more. - See property photos and reviews at glance. - Save and compare the places you love. Book the one that’s best for you. - Have questions? Message the homeowner to ask about the property. - Book and pay securely on the homeaway app with your credit card or Apple Pay. It’s easy and fast. Manage your trips from anywhere. - Reference important booking details like check-in instructions, WiFi passwords, and arrival information — even when you’re offline. - Access your conversations and message homeowners from your inbox anytime. - Use new Siri Shortcuts to quickly view your trip details. - Share important trip details with friends and family. Note: Currency is displayed as USD, GBP, and EUR in the property listings, unless otherwise noted. For more information please go here: http://www.homeaway.com/mobile
Terrible Experience!!
by AndieVazquez14 on 2019/06/19 03:16
I was not able to access the property because the property owner completely scammed us. $530!! Home Away insisted that I had to go through the property owner even though she turned off her phone and refused to answer a combined total of 17 calls, texts, and emails. Property owner took my money at booking and was unresponsive and the place was not accessible. Home Away was rude in their attempt to help me and ended up putting me up in a terrible hotel in their pathetic attempt to “make it right”. They claim to be an advertising platform but they are obviously a middle-man to potential scammers because they obviously have access to the property accounts. They continue to allow this scamming property manager to continue renting through their site without any repercussions and leaving us with no choice but to accept their terrible excuse for a replacement. I didn’t even intend to do business with Home Away!! I booked through Expedia because they are usually reliable, and ended up getting them without my knowledge. Oh and they also don’t do refunds and don’t stand by the customer. They would rather cater to the scammers that post on their page. Worst experience EVER!
Prices on listings are Misleading
by Cat Leone on 2019/06/18 16:15
Put the actual price on the listing instead of adding all those crazy charges at the end. Super misleading and frustrating.
You are allowing too many scammers
by pmhze on 2019/06/18 14:57
We recently rented a property listed at $55 a day we booked for 8 weeks they had the instant confirmation. At 2am we received a message from homeowner stating sorry not available for those dates money will be refunded. We start looking for a new rental and there it is available for the time frame we are putting into system but now for $65 a day. We called home away and they couldn’t seem to understand what we were saying there is a serious lack of English speaking reps when you call in. Now we are reading reviews before booking and keep finding repeatedly booked for months cancelled last minute by owner. Why do we have penalties for cancellations yet the owners do not? Why if the owner canceled repeatedly are they still allowed to advertise with you? We have heard from several people we know this has happened to them also. We have rented multiple homes through the years as have many of our friends but unfortunately your reputation is going down the drain because you are allowing this to continually happen.
Added 10% service charge doesn’t put customer first!
by Gottakeepemncheck on 2019/06/18 12:06
Since taking over from vrbo the service remains the same yet we pay more so home away can make a business of what used to be a great site. How could you forget about the millions of people who made site what it was so you could buy them out? You could charge 5% more and still make great money - I believe you also take a cut from home owner too on each booking? Greed will take you out of business! Two stars because it’s still a great way to book stay without going thru hotels but have you noticed how full Marriott is on Marco Island?
Rome
by Starsitka on 2019/06/18 03:01
No response from manager or confirmation of our August booking
Calendars for bookings are never right!
by abrick18 on 2019/06/17 13:23
Have tried to book multiple rentals and they all say available. Then they get declined saying booked and completely full. Super frustrating, Airbnb is better!
virtual
by Not happy rip off on 2019/06/17 10:16
Does not help and we were told to download the app and still nothing has arrived in check in day. I don’t want virtual I want a person.
Always great homes
by Rowdy 22 on 2019/06/15 13:22
We have used HomeAway several times in the last year and we have always had an excellent experience and nice homes.
Quantity and not quality
by ameliadec on 2019/06/15 05:06
Too often the location turns out not to be as detailed. HomeAway will not let you review a property if you don’t answer positively to their question after a stay, if you will refer them to a friend. Worried more about garbage disposal than if property is clean and kept up. Too often: Beds saggy, bed linens and sheets need to be replaced... HomeAway difficult to contact with problems. Call center outside US or UK and can usually not answer questions posed.
Buyer Beware!!! Worst rental app ever!
by grouchy with service on 2019/06/14 21:38
I have used AirBnB and VRBO many times I the past and had great luck! They are responsive and helpful. HomeAway is terrible! I had an issue with the property owner and they basically told me - not our problem - go work it out! When the owner was terrible and unwilling to settle - they told me to go away. Horrible customer service and they claim ‘we are just an advertising platform’. It’s total BS and go somewhere else!!
Keeping information correct
by Don Pallanes on 2019/06/14 00:12
Great site, we have used it often. However for the last couples of days I have had difficulty keeping our core t number of people correct. It randomly changes to all adults.
Very disappointing development
by CDTGSF on 2019/06/11 12:12
This app and the service was a true treasure under VRBO. But for some reasons since they started the practice of an outrageous service fee per rental things have turned bad and the app does not deliver on its promises anymore, which feels like a scam to me: I tried to make the final payment - got an ‚oops try later‘ for days. Then I tried to get help from HomeAway and you can’t get any! The call and chat buttons are dead under iOS. Then I contacted the owner and was told to pay directly with his company because what I’m experiencing is a known issue. Stay tuned what happens next...
Did not stand behind customer
by vtunhappy on 2019/06/11 10:22
This time last year, before my rental began, I was asked by my HomeAway host to find other accommodations that would better suit my need for a small family gathering following my dad’s funeral. I obliged and quickly booked another suitable home nearby. To my surprise, the original host kept nearly $1000 of my money with no refund~ HomeAway and Evolve did not stand behind me to help retrieve my large sum of money. I have have much better luck with AirBNB in the many rentals since this theft.
Myrtlewoodvillas rentals
by RCR66 on 2019/06/09 18:51
This is a great app to find a good short term rental at Myrtlewoodvillas. Makes finding a unit so easy. We have found the best condos for rent at great prices.
Information
by mmrb123 on 2019/06/09 18:32
Every time we use HomeAway to book our personal information seems to be compromised especially our phone numbers.
Bad experience
by jennie.t in pa on 2019/06/07 22:05
I book a condo for week in Wildwood Crest New Jersey. We wanted to go down as a family and all stay at the same place instead of hotel rooms which we usually did. I booked the condo in September and paid $1670 on it. The end of May a few days befor rest of payment was due I got a email saying my reservation was canceled with no explanation!!!!! Needless to say we were all very disappointed I tried to book other places in the same area in around the same price range but could not find anything. I received no help from app and owner of property would not respond to my emails !!!!
Great app
by Vlw922 on 2019/06/07 19:33
Easy to use and understand. Thank you!
HomeAway — The Flying Monkey, Dominical
by Marmots! on 2019/06/05 22:57
We recently had a horrible experience with one of HomeAway’s vacation rentals (see our review below). While HomeAway eventually did the right thing and honored their guarantee, it took months of fighting with them to get them to budge. HomeAway really needs to improve their customer service and trust and security teams if they want to keep avid travelers like us as customers. “STAY AWAY from the Flying Monkey in Dominical, Costa Rica! We had no potable water for our entire stay, but nobody bothered to tell us it wasn’t potable so we got sick on the first day of our stay. We then only had intermittent water of any kind for the last four days of our stay, and it was often brown and disgusting, and only came on late in the evenings and/or early morning. The owners are extremely dishonest and unethical — we were promised in writing that we’d get a refund for every day we were without water, which was 4 days (setting aside the potable water problem). We only asked for 3 days, but were only refunded 2 days. The owners then lied to HomeAway about what transpired. After months of back and forth, HomeAway sided with us and agreed the owners breached our contract. HomeAway then provided us with the original and very fair partial refund we originally requested. The owners are shameless liars and crooks, and the cowardly owners of the property management company, Villas by Tekoa, hid behind the homeowners and refused to help us in any way. Really awful people all around. We’ve been going to Costa Rica for 20 years, and have stayed in dozens of vacation rentals around the world. Our experience with the owners of the Flying Monkey is by far the worst travel experience we have ever had, and they frankly should be ashamed of themselves.”
Horrible
by Walter Lewis on 2019/06/05 19:15
No idea what’s going on. Wasted all morning doing this
Great booking resource
by Family_5 on 2019/06/05 13:56
Love HomeAway! Nice house options & easy app to book!
Love the boards
by PS&B on 2019/06/04 21:20
I like looking through the different apts I have chosen and whittling them down by reading the reviews etc on the boards. Also, I can send my choices to my travel mates.
Unable to make a payment
by MsFMR on 2019/06/04 14:01
Since the latest release I’m unable to make a payment. Getting a no HAPI session found error.
Stayed in a nice Kentucky Home
by Christa ML on 2019/06/03 18:55
My husband and I and our five granddaughters and went to Noah’s ark and the Creation Museum we enjoyed it Was Heaven Sent! Thank you so much
Horrendous customer service
by mvdanho on 2019/06/02 13:37
customer service is unbearable and unhelpful. I’ve called 5 times now with no resolution to my issue. Will never use this “service” again.
Beware of fraud!!!
by ARRZH on 2019/05/30 22:38
This app absolutely does not protect you against fraudulent hosts!! I lost money and they refused to help me in any way and just told me that I had to be more careful. All of the messages and communication I did with the host was through Home Away admin emails and they said they still couldn’t help me. Don’t become a victim. I’m deleting the app and will never use Home Away services again.
So much inventory
by 28forever on 2019/05/29 14:18
I always seem to find properties on Homeaway that are not listed anywhere else. So awesome.
London and US
by Kikue36 on 2019/05/29 03:25
I used this company to book a flat in London. We arrived early and they accommodate us. Little problem getting the keys but traffic was bad and he was stuck but the stay was great and I was able to message someone who let us know what was the hold up. Great experience was a little nervous booking abroad but worked out well.
App is good, could be great
by Birdgirl52 on 2019/05/28 05:01
I use this app frequently when looking for a vacation rental. I find it easy to use and very helpful to access info on a place I've booked. What I don't like is that the reviews on the rentals do not show a date so there is no way to know how old they are and I really depend on the reviews for help in making a decision. Another thing I don't like is that you have to put dates in to see if they are available. I'm pretty sure if you don't use the app but use the home away web site you can just check availability without entering specific dates which I find much easier and much more helpful. Fix these two issues and I will gladly give it five stars! ⭐⭐⭐⭐⭐
Chat feature
by Wallacemom5 on 2019/05/27 22:28
The chat feature doesn’t seem to recognize the questions very well
Marsden Miller
by lngbill on 2019/05/27 20:55
I always have had excellent success with Home Away
Cannot get response from property.
by Gtcamper on 2019/05/26 22:11
Repeated messages through your portal over several days hav not received any response.
Haven’t use this service
by Clarich 1 on 2019/05/26 12:15
Have not use this service yet, but the app is good and have a friend that habe use HomeAway and told me had good experience
East pass tower unit 504
by East Pass Tower unit 504 on 2019/05/25 16:28
This condo is huge but was infested with roaches. The owner moved us to another location that was beautiful but an hour away from Destin which is where we had booked all of our festivities. We had to driver an hour to do our booked events and then an hour back to the house they put us in. It ruined our vacation. We didn’t have the relaxing time we expected and the owner didn’t compensate us for our time or loss of food at the original location due to roaches. I will never use home away again or this owner!
Difficult to locate booking
by Tntm7 on 2019/05/25 02:58
I have a confirmed booking but it won’t show up on my travel plans or allow me to co tact property owner and phone wait is over 30 min.
Love this app
by Cshouse2 on 2019/05/23 12:57
I use different vacation rental apps but I always seem to have the best luck finding exactly what we want on home away. The devil is in the details and a vacation is about getting those details to match and making everyone happy!!
Ease of use
by Dave McQuisten on 2019/05/22 21:01
I really appreciate the simplicity of the whole registration and insurance information.
Awesome
by SBR31 on 2019/05/22 19:08
Love this app!
Property details
by mqgutierrez2019 on 2019/05/22 11:06
No response from host on upcoming trip.
Outstanding
by LMzoogirl on 2019/05/22 10:31
Quit using hotels. This is the way to go and you can always find something to meet your needs.
BEST WAY TO STAY!
by TropicLub on 2019/05/21 06:31
I am getting ready to go on my third trip to Italy. I have used Homeaway properties in Rome, Milan, Florence, and also Lucern Switzerland 🇨🇭. Each one was different and unique and located exactly in the areas where I wanted to stay. Dealing with the hosts of the property have been pleasant and easy. I made a wonderful new friend of my first host in the Rome and will be seeing her again next year. I highly recommend home away, it is the only service I use when I am looking for a place to stay when I travel. Whether I am traveling alone or with my family I can always find exactly the right property!
Birthday relocation
by mike&rosie on 2019/05/21 04:19
Beautiful, clean and convenient! My husband & I wanted to just relax and enjoy the ocean and this was perfect.
Unheard
by connierankin on 2019/05/21 03:26
I wish I could remove houses from research. When you know it’s a definite no.
Nothing had change.
by Ty jj on 2019/05/21 02:10
No option to filter out places base on minimum nights stay . Some times I'm looking for a week to two week , but are lead to places that has a minimum of 30-90 days ! How about hiding houses that you don’t want to EVER see again, due to low rating or misleading claims . Now they got rid of the dates on when the reviews are posted, How are we suppose to know if there was a recent issue on a place! No option to report false claim by property owner/ management .
LOVE this site!
by Bulldogs 18 on 2019/05/20 16:09
I love using Home Away. I can read reviews, check location, read about the owners and it’s all at my fingertips! I’ve always used this site and have always been very happy!
Date search
by georgia salles on 2019/05/19 16:29
Sometimes I find it hard to research because the dates are not clearly out there for us to see. Thank you Georgia Salles
Excellent options and service
by Fun, easy app on 2019/05/18 20:54
I have been very happy with my HomeAway experience. Reservations have been confirmed swiftly and properties have been exceptional. Prices are much better than hotel stays with fewer added fees. Can’t be beat!
San Diego trip 2019
by Jazy12me on 2019/05/16 15:40
We enjoyed our San Diego trip a couple of years ago and the house was perfect for our family that we had to do it again.
Much better than Airbnb!
by N8iveChief on 2019/05/16 07:46
Great prices and a much better alternative to Airbnb. We stopped using them when they announced the boycott in Israel. So thankful we found Home Away.
VRBO only gets worse with time.
by PISS OFF DASH! on 2019/05/16 07:35
Three major reasons. 1. Commission and fees are triple Airbnb if you don't buy their annual subscription for $500 USD! 2. As the owner/host you can’t read reviews about the traveler posted by previous hosts on their profile. I rely on reviews to decide if the renters are trustworthy and respectful. The renter also gets to review the host and this system keeps people honest and better informed. 3. Two factor authentication is constantly an obstacle and I can’t elect to have the verification code sent to my email. Text message only. I travel often outside of the USA and don’t always have a cell phone, hence I can’t check for inquiries daily because I can’t even access my owner dashboard. The above issues are inconvenient and lack common business sense. I don’t know how the platform functions and makes money, because they’re not getting it from me anymore
Love HomeAway
by yukon mx on 2019/05/16 04:41
I used this for renting homes and never been disappointed thanks HomeAway I would use it again and again for me and my family
Bugville
by Ipaduserderek on 2019/05/16 00:36
I have deleted and reinstalled the app 3 times, something is not right just opens and crashes. I have booked 4-5 trips with HA but can’t even get the app to work. Maybe use the really high booking fees to fund some app development! I was not an Airbnb person before the crashing started but just booked my first trip with their app. Hope you fix the issue before droves of people start booking with other services.
The best way to book a vacation!
by NBFelicia on 2019/05/14 23:34
So easy, and effortless to find the perfect vacation! Great communication!
La mejor app para rentas vacacionales
by Yackselys on 2019/05/14 16:01
Súper útil y segura
Greece
by BJPR3 on 2019/05/13 20:37
Love looking for places to stay on this website. Lots of choices and easy to use.
Want load trips
by Sheliah55 on 2019/05/12 18:33
It want load my trip info it keeps saying oops! Try again or go back. It does this on phone and iPad
Was good but..
by shebeau on 2019/05/12 17:45
Keeps crashing when l try to look for properties. I have deleted and reloaded it three times for this problem. It works for a bit but then starts being troublesome. Please fix this!!
Like the app but.....
by biketracks on 2019/05/12 16:55
The app is great and is easy to use but... a bunch of the places are not available when you go to book. I wish there was up to date availability so you weren’t waisting a bunch of time trying to book places that end up not being available.
Frustrating process
by Chris999000 on 2019/05/11 17:12
My last 2 reservations have had to be canceled due to inaccurate information listed on the website. One was due to parking not being available when it said it was, and the second was the dates I booked were already filled, but they didn’t update it on the app.
Dr. Deborah Augustine
by Debbie Volvo on 2019/05/10 21:07
It was very easy to book my vacation rental at HomeAway.I’ll give them five stars now however now I have to change the arrangements and I’ll give a review after that problem has been solved thank you for requesting me to review Home Away.
Every straight forward and smooth process
by 100HMP on 2019/05/09 23:06
Every straight forward and smooth process; and it works with Apple Pay.
Booked vacation place
by Leslie0516 on 2019/05/08 23:44
That was very easy. Thought I was booking from the actual place however it was easy to look through. Great pic so I know what I am booking and comes with Apple Pay, No having to fill out all that info.
Poorly written
by Deedot999 on 2019/05/07 19:39
Unable to get arrival information. The help is worthless.
My Go to travel App
by Lizwim on 2019/05/07 13:05
I have been using VRBO and Home and Away for 10+ years. We have book many a vacation homes as well as weekend trips. We have always found it easy to use. The pictures, description and reviews have always been accurate and helpful for finding accommodations that fit our needs. VRBO/Home andAway has also been great at handling problems with bookings. My daughter booked a spring break trip and the management company backed out within hours of her payment. VRBO/Home and Away got her money back in full within hours. I also have to compliment fellow users. Everyone seems to right excellent detailed reviews that really give insight to the property and their experience. That is so very helpful!
Searched for a specific property
by reedzel on 2019/05/06 06:44
No where to enter the listing number and search
Home away
by ellenalu on 2019/05/01 10:50
Love using this app we have found all our family vacations on here every year and places to surprise loved ones for birthdays and somealone time great app
Bad Update
by Momo2231 on 2019/04/30 17:47
App crashes and closes whenever I select a property to view. Have never had this type of issue. Deleted and reinstalled app multiple times to no avail. Please fix!
Reliability and Quality
by Atltam on 2019/04/30 16:48
I enjoy the application and it’s ease of use and our rentals have always been wonderful and exactly as described. I can easily and quickly filter on what I’m looking for, the prices are prominently displayed for clarity, instant booking is great and the ease of contacting the owner through the app is also top notch. I also like the ability to look at the cost breakdown, BUT here is where I PAY for all that convenience. This app used to be my go-to to find a reasonable, quality alternative to hotels! Not any more! Often the fees exceed the cost of the rental! What??? No, absolutely not, I won’t pay it, so I end up not booking with you more often than booking! The fees your app are charging owners are passed along to me and in some cases, are pushing prices WAY above even luxury hotels. The original purpose of the app has been lost. I am still giving the app a 4 because of all the great functionality. It’s a shame I can’t give it 5. Go back to your roots, lower the fees. Your model is inching out your original client base.
Kay jay
by mzkayjay on 2019/04/30 15:46
The owner was great wit working wit my status Thank you for him an jack is very pleasing (kitten)
Sending a question to owner is very complicated.
by Frustrated Dan from Ocean City on 2019/04/29 20:18
I had to search very extensively to find the area where I could send the owner a question prior to booking. This needs to be made far easier to find.
Love it!!
by GLorialba on 2019/04/29 15:00
I love it, its super easy to plan your vacation and find great places to stay!!!
So easy and great properties!
by SusiBev on 2019/04/28 17:59
Home Away is the easiest way to find fantastic properties that are great value and a safe way to make a trustworthy booking in an instant. I found that photos, descriptions and reviews are very accurate and the communications with owners/managers is excellent too. I have used this app all over the world and always had a great experience regardless of the country.
Good for young and old
by Gail from Wis on 2019/04/28 13:42
Such a beautiful place and well stocked with all the amenities . You’ll want for nothing. Big thumbs up! Gail from Wis.
Overall okay
by Iam_mrcashflow on 2019/04/27 21:41
The app it’s self is okay but the Listings can be a bit money hungry. No cancellations unless you pay a fee $$. Okay normal, but most places I’ve stayed at only charge that if you cancel day of or day before. You can’t cancel 60 days before without the cancellation fee (which is actually something you have to pay for ahead of time (like insurance) if you don’t think you can make it and in that case just don’t go) Places you can stay at look cheap but when you go to book the price just about doubles due to the owners fees, cleaning fees, alien abduction protection fees. You know, just the normal “let’s tack on more stuff that seems legit but it’s not.” I think it’s all so-so and eh but if you think you’re about to get a “deal” be prepared to pay extra just to have the lights turned on. Kidding but really though...
Sweet
by not check cashing country on 2019/04/27 10:16
Quick and easy! No issues to date used several times.
Awesome!
by BoKeifUs on 2019/04/26 12:19
We have used HomeAway for several years now and have never been disappointed. The homes always have lived up to the photos and reviews. I would highly suggest using HomeAway!
Prices not as advertised
by Jeannie98766 on 2019/04/26 01:37
The price per day listed on the search results is not the actual price per day. Also the fees and charges almost double the cost of our stay. That is ridiculous!
NOT WORTH IT ALL STAY AWAY
by Buttcrackfacial on 2019/04/25 14:46
Insane taxes and fees. And on top of that.. Safety deposit. I don’t think it’s fair that the fees and deposit costs more than the actual room... air b n b or hotel tonight is so much better.
Great Customer Service & Easy To Use!
by livmon22 on 2019/04/25 11:35
Great Customer Service & Easy To Use! Responds right away and the app makings looking for possible locations very easy for anyone to use.
App not working
by 2Lite on 2019/04/24 13:53
I usually book through the app, which I’ve never had a problem with. I’m writing this review to only let the makers of the app know that it is not functioning properly.
Horrible experience
by A B-G on 2019/04/22 21:44
Since VRBO changed to HomeAway it has become a challenging way to book a property. We thought that we booked and paid for a property and gave credit card information; ID information two weeks ago and we’ve received no confirmation. The owner has also not responded with much information except that the property is now booked for our dates. They referred me to HomeAway but I still haven’t heard anything. I can’t get in touch with anyone to rectify the situation. It’s all automated response with no one to assist. Our concern is that we have now been scammed. I’ve used this site for years and had great success. I’m Not sure I’ll use this site again. Such a shame.
Not accurate apps
by Lopescb on 2019/04/22 21:32
I tried to make a booking from my Expedia and I received a msg that they couldn’t conclude the booking and for my surprise I was charged on my card an amount of 142$ of services fee!!! Unacceptable and I am trying all afternoon to cancel this booking and no one can help. There is a video to follow and say that i should manage my reservation on the left hand navigation menu...
Great ap
by helpful100 on 2019/04/20 16:44
Very easy to use and helpful to find a great rental
***** a.k.a. - five stars!
by ChefJeffGBR on 2019/04/18 14:48
Never a problem booking and enjoying the venues selected with VRBO/Home And Away. Usually forgo additional insurance offered due to the excellence of properties listed, owners proficient business practices, the rental site proficiency in administering their site, and of course, my personal honor, as well as that of my travel partners.
App Needs Work
by von4mom on 2019/04/18 02:22
I used HomeAway for years with no problems. Recently, though, it is become terribly frustrating. The fees, which seem very random and unpredictable, are not reflected in the price you see as you search for properties. What should be a simple search to find a place to stay turns into hours of clicking through to a final price only to discover it’s triple the rate you set in your filter. If this is intended to lure you in with a low price point up front, it’s having the opposite effect. Air BNB is much easier to use. I’ll check back occasionally on the reviews to see if this issue has been solved because I really have found great homes on here before. But, for now, I’m deleting. Not worth the stress.
Easy Peazy
by TGA27 on 2019/04/18 02:08
Simple and effective app. Love it.
Used to be great
by joshua420ellis on 2019/04/17 17:33
I loved using this app and website for the past 10 years. Until the fees. It’s cheaper to stay in hotels now and have them serve you breakfast. Now everyone is charging admin fees and the site is charging fees. By the time it’s all said and done, the price could be $200 and up more to stay somewhere. Now, I use Trivago and find better deals. When you want to nickel and dime everyone, we will look elsewhere to spend our hard earned money.
Be careful
by Bigrack on 2019/04/16 04:26
Properties without a review are definitely hiding from the truth! If it has no reviews on the property!! Steer clear. Stayed at one in pompano and what a lie !! Do your homework because this app will hide the truth in what your getting into !! Jacked up fees and have to call for everything promised! Need better management! Send the reviews on HomeAway!
Always easy
by Father @ home on 2019/04/15 21:28
Always easy booking and easy navigation on the website
too many fees
by NoTreble on 2019/04/13 23:52
Service fees, cleaning fees, “refundable deposits.” Who can afford this anymore? Hotels are easier, less sketchy, and now less expensive. Home away has lost me as a customer. Maybe I’ll give Air b n b a try? 🤷🏻‍♀️
Minha experiência!
by samlipe on 2019/04/13 12:42
Adorei! Fácil de navegar e muita seriedade, tanto pela parte do site como pelos proprietários.
Completely useless
by KingBentley41 on 2019/04/12 20:15
I will be deleting this app as soon as I can ascertain whether or not I’ve been scammed
Desert trip
by Bett'y on 2019/04/11 14:36
We had a great time at the house it was clean and well prepared and very close to everything that we needed.
Magnificent Magnolia Cottage
by One One Five on 2019/04/10 17:51
In Hendersonville, a short drive to Asheville, NC. We had a wonderful stay, and felt at home right away. Nice sized covered front porch, with seating for four. House has been tastefully decorated, and we loved the ten foot ceilings, and all the charm of the place. Wood floors throughout, and even though the floors weren’t quite level in places, it really doesn’t matter. The kitchen was fully equipped, including both a regular coffee pot and a Keurig, and even a toaster and blender. Lots of blind covered windows let in lots of light, even on a cloudy day! Bed(s) were extremely comfortable, and extra linens and towels were provided. Washer, dryer, and dishwasher were definitely a plus. Everything was very clean. Nice neighborhood, a short walk to a great coffee shop in one direction, and just a few minutes to downtown Hendersonville, which is great! Restaurants, antique stores, and all kinds of small specialty shops. Wished we had more time to explore everything there was to discover. The owner was very quick to respond when I messaged. My one recommendation is that there should be some kind of steppingstones or sidewalk from the driveway to the front porch. We had quite a bit of rain during our visit, and our shoes got kind of wet in the grass, and then we wouldn’t have had to worry about tracking dirt and water inside. Still, in my opinion, a five star getaway. If it rains during your stay, just leave your shoes at the door!😁
Easy to use
by Edzhawg on 2019/04/10 14:11
This makes the booking process very easy and convenient.
App lacks self service; cust service also lagging
by mediocre reviewerer on 2019/04/09 15:08
The apps basic functionality of viewing and booking is okay, but as soon as you need to do other things (see your reviews, get help from customer service, etc.) it lacks.
Who cares about the app is their customer service is ATROCIOUS!!
by Metatron32 on 2019/04/08 00:07
3rd attempt to use: A very nice house came up for rent on Maui. The ad looks suspicious. It’s eight $29 million house that they are renting for $1300 a night no matter what night of the year which is completely uncommon in Hawaii. The house is also for sale while it’s being listed for rent. The owner refuses to show any waterfront photos and only shows photos from the real estate ad which you could download from the Internet. When I tried to contact home away To verify the listing because it appears it could possibly be fraudulent, I got on the phone with a person who could barely speak English and sounded like they were from India. I asked to speak with the manager and waited a long time on hold and then was finally hung up on about 20 minutes into holding. This is the ridiculous organization. They repeatedly fail to manage their business properly. I will do everything I can to not use them but like the resources of of their website to find listings. 2nd attempt to use: We could not make our reservation due to the wild fire smoke since my husband was recently hospitalized for respiratory illness. The booker REFUSED to even ATTEMPT to re-book the house in the middle of August at the height of tourist season!!!! I find it maliciously UNETHICAL and am astonished that the booker and homeowner would be so foul!!! How Pathetic!!! 1st attempt to use: I rented a vacation rental through this app and the renter would not respond to my request for a refund so I contacted customer service for support. It took them a couple of weeks to respond to my inquiry!! And then their response was lame saying that they were busy! The only reason why I would book through a third-party like this and not directly with the property owner is for a sense of security. However, given this absolutely disgustingly atrocious customer service, I cannot recommend them or an app that supports them!
My favorite vacation home rental site
by Lyle02 on 2019/04/07 23:01
Love this site over the others. Only part I wish they would change is to require houses that have pools to specify if they are heated or not. I have found out even the virtual assistant has been wrong by telling me a specific property doesn’t have a heated pool only to find out later it does. Otherwise it’s my favorite go to site!
Spring Break 2019/ Family time
by Family Time nothing better! on 2019/04/07 15:47
Our experience at this cozy and VERY CLEAN home was nothing less than perfect. We were not only able to enjoy the beaches, boat rental for the day, but also enjoy the home and some much needed family time. We brought our corn hole, grilled in the backyard, and were able to sit and enjoy a few family dinners. One of the best things was the location. We were not right in the middle of all the tourist areas, but able to enjoy them as we wanted. Several personal touches that made you feel welcome, as if you were at a home away from home!! Our family would recommend highly!!
Home Away is easy to use
by LesCarra on 2019/04/07 14:57
This is my second time using Home Away. It is so easy to use and I always find something different on their site. I’m extremely happy I checked here for our next vacation stay.
Hawaii
by Marshin4 on 2018/08/22 10:29
Went in a trip to Hawaii that has been booked for months. Stayed at a beautiful ocean front house. Unfortunately a category 5 hurricane is heading directly here now. When we were discussing the matter with the agent trying to find a solution because we are scared for our lives. The gentleman has the audacity to say we can not accommodate for inclement weather. All we wanted was to have him find us another place to stay. The gentleman then told me to speak to him with respect completely disregarding the worry in my voice. Mind you the house is less than 25 yards from the water and currently the direct impact for hurricane lane. Inclement weather is rain, snow or just non-vacation weather. Inclement weather is not a category 5 hurricane. The person I spoke to should be striped of his job because he is the poorest customer service representative I’ve ever spoke with. Now me and my family are sitting 25 yards from the beautiful ocean waiting and hoping for a safer place inland. The best quote from this foolish man was there is nothing we can do. There is nothing we can do.
Buggy App
by jjob987654321 on 2018/05/30 13:31
I am a regular user of HomeAway and appreciate their service however I have two major issues hat I believe will be their downfall if not addressed: 1. Fees are not transparent and are becoming out of control. Rather than recognizing the opportunity to compete with the Airbnb’s of the world on fees it is as if they instead just jacked up fees across the board. Further, because the “price per night” does not include the fees and charges across properties are inconsistent, the search experience is much more time consuming and frustrating than it needs to be. HomeAway should provide the option to see price per night with fees as a search option at a minimum which would at least increase transparency. 2. The app is buggy. This is in acceptable for a product/company at this scale. Get it together and only release updates when they’re properly tested. Simple features like “favorites” are not synchronized at times with the desktop. The funny thing is that this wasn’t a problem until they apparently recently updated the app because I used it in the past. The share favorites with someone has disappeared. The “draw area” for search (a nice idea) causes the app to crash regularly. None of this should be happening for a company like HomeAway.
Bed bugs
by KimmyO123 on 2018/09/28 23:19
We stayed at Solare Tower room 706 and I woke up to multiple above bed bugs and blood stains on my sheets. When we reported it and employees came to inspect they found more bed bugs crawling around and they took pictures as well. I have video and photos. We came from San Antonio to celebrate my uncle’s 45th birthday and it was ruined because of this experience. There were no other vacancies so we had to find other lodging on our own and were turned away by many places because we only needed two days now and most will only rent for a 3 day stay. We spent hours looking for new lodging. I have bed bug bites on my body and scalp. My mother also has bed bug bites on her body. My uncle’s partner also has bed bug bites on her body. I already have sleep issues and this experience has aggravated those issues. Now I’m afraid to sleep at our next rental because I’m afraid of bed bugs. I’m also concerned about the three households that we will return to. Will we bring bed bugs back home with us? I hope not, but it’s possible. We, a family of four had to inspect every article of clothing and spend hours in limbo. We didn’t have a place to stay. Staff was unhelpful. We had to find a new place on our own. Our first trip to Padre was ruined because of this experience. We drove five hours to get bit by bed bugs.
Magnificent Magnolia Cottage
by One One Five on 2019/04/10 17:51
In Hendersonville, a short drive to Asheville, NC. We had a wonderful stay, and felt at home right away. Nice sized covered front porch, with seating for four. House has been tastefully decorated, and we loved the ten foot ceilings, and all the charm of the place. Wood floors throughout, and even though the floors weren’t quite level in places, it really doesn’t matter. The kitchen was fully equipped, including both a regular coffee pot and a Keurig, and even a toaster and blender. Lots of blind covered windows let in lots of light, even on a cloudy day! Bed(s) were extremely comfortable, and extra linens and towels were provided. Washer, dryer, and dishwasher were definitely a plus. Everything was very clean. Nice neighborhood, a short walk to a great coffee shop in one direction, and just a few minutes to downtown Hendersonville, which is great! Restaurants, antique stores, and all kinds of small specialty shops. Wished we had more time to explore everything there was to discover. The owner was very quick to respond when I messaged. My one recommendation is that there should be some kind of steppingstones or sidewalk from the driveway to the front porch. We had quite a bit of rain during our visit, and our shoes got kind of wet in the grass, and then we wouldn’t have had to worry about tracking dirt and water inside. Still, in my opinion, a five star getaway. If it rains during your stay, just leave your shoes at the door!😁
Property owners and calendars
by R Starling on 2018/03/06 15:59
The HomeAway app is convenient, but there are a few things that could make it better. One very important thing that HomeAway needs to do is punish owners w a fee for not updating their calendars on a regular basis. The calendar/app says the property is available, so you submit a request. It can take a day for them to get back to you to say, “Oops, sorry, our days must be crossed. Can you shift your plans ahead 3 days?” Sure, I’ll just call the conference and tell them to postpone everything. And this happens over and over and over until you’ve wasted a week trying to book individual properties. In addition, the search function needs to be improved. It doesn’t include all possible properties, even though they make you think it does. For example, Pasadena & Altadena CA are adjacent cities. If you do a search for Pasadena, you might have 5 Pasadena properties & 1 from Altadena. This leads you to believe that there’s only one in range in Altadena. But then, do a separate Altadena search, and it gives you 4 additional properties! There’s got to be a better way to do the search on your phone.
Reliability and Quality
by Atltam on 2019/04/30 16:48
I enjoy the application and it’s ease of use and our rentals have always been wonderful and exactly as described. I can easily and quickly filter on what I’m looking for, the prices are prominently displayed for clarity, instant booking is great and the ease of contacting the owner through the app is also top notch. I also like the ability to look at the cost breakdown, BUT here is where I PAY for all that convenience. This app used to be my go-to to find a reasonable, quality alternative to hotels! Not any more! Often the fees exceed the cost of the rental! What??? No, absolutely not, I won’t pay it, so I end up not booking with you more often than booking! The fees your app are charging owners are passed along to me and in some cases, are pushing prices WAY above even luxury hotels. The original purpose of the app has been lost. I am still giving the app a 4 because of all the great functionality. It’s a shame I can’t give it 5. Go back to your roots, lower the fees. Your model is inching out your original client base.
All reviews don’t display in app. Only top ranked and most recent. Also can’t vote on reviews in app
by SB76totheocean on 2018/05/17 11:30
There is no way to scroll down in the app to read ALL reviews. You have to go on a pc to the vrbo site to see all the reviews. This is a critical feature that is needed because not everyone has a pc and depends on the app. Very important review information is not seen and this is supposed to be one of the features that’s makes your site appealing. Also you can’t vote on helpfulness in the HomeAway app like you can on the vrbo website. This too is very important as owners can upvote good reviews by using other email addresses to push the good ones to the top. This is what is first seen when you go to reviews in the app. Again another reason why expoaing all reviews in the app is critical. We now have to pay a fee just to book with the site. So it’s time to start delivering features that allow a traveler to make the best informed decision. At some point not exposing all the reviews in the app is likely going to result in liability to homeaway if a decision is made on a property that had the information in a review that homeaway didn’t expose.
BEWARE, They are not looking out for you
by Xmas0421 on 2018/01/02 23:14
After booking previously without issue I found a rental through Home Away for a trip to Vancouver this past summer. I booked and was approved, then the renter contacted me outside of the app and asked to transact directly. It’s a VERY long story but I found this suspicious and asked Home Away for advice and if this was against their policies. Home Away responded that it was not against their policies and that the renter had great reviews and told me not to worry. Long story short, the renter is a HUGE scam artist who took me and many other Home Away customers for a ride. I was able to get a refund, and found other accommodations at 10:00pm at night in a strange city. I did however lose a lot of extra money due to a last minute desperate situation, I was put in harms way because of my dealings with some seriously shady people, and Home Away did NOTHING to help before or after the fact. I have contacted them after the event and sent details and further proof that they had done me and other customers a disservice. I guess they are too busy to be bothered because they never even followed up about my concerns. I will never use this service again.
Easy to use!
by Roadtrip Steve on 2018/08/20 17:21
HomeAway is my go to app for all vacation rentals. I have used the app for several years for houses in the Rocky Mountains on ski trip to beach getaways on the East Coast. The app is incredibly user friendly and makes communicating with rental owners about payments, check in procedures and check out a breeze. Recent searches, favorited properties and past trips are saved automatically which helps when looking through the endless options available. Other user reviews are extremely helpful when scoping out your next vacation spot. All properties I have rented through this app have been exactly, if not better, than advertised. In short...I’m hooked on HomeAway. Thank you for making a potentially stressful activity the last thing I worry about every time!
Incorrect or out of date information.
by Graysgo on 2019/01/29 03:22
I gave a 2 rating because we signed up for a property and found out the next day that the owner did not have it available at all and was unaware it was being shown on the HomeAway or VRBO sites. Luckily we were able to find another property for the same 2-day weekend, but the cost was $500 more and not as good a fit for our family. While completing the process of that reservation, HomeAway offered damage insurance to finish the payment but I thought I had seen a damage waiver cost in the original fees. The website didn’t allow me to go back to look at the previous steps to review before making the decision about damage insurance. Fortunately, a quick reply to a query I made to TurnKey explained the TurnKey damage waiver policy, so I was able to make an informed decision. We had a bad experience with a HomeAway rental in Montecito CA last year for a wedding in Santa Barbara. We documented our complaints for that experience. We are hoping for a better result this time in the same Santa Barbara area. We will be happy to raise our rating based on a better experience.
EXPEDIA BOUGHT VRBO...
by jme2maui on 2018/06/26 04:27
NOW HOME AWAY! Expedia aka Home Away charges a “service fee” to the renter(s) based on the price/day x total days you’re booking it for. VRBO let owners post vacation rentals & renters could contact owner directly. We did this for many years for 2 condos in Maui. I recently booked 2 different condos (prior condos were sold) and one owner used a Real Estate company’s property management to handle payments & other “vacation rental” needs on the island as they reside in Washington. Unaware of this till way later. I HAD to enter my cc info to reserve, Home Away bam gets their fee. It also said full payment due at time of booking. Done. NOPE! Got confirmation email from Home Away stating payment received a few times. Days later I get email from H A requesting payment. Then from the property management that I knew nothing about! What a hassle. Because H A stated “full payment at time of booking” and I had a difficult time getting direct contact info for the owner from H A I just found this to be such a hassle! HOME AWAY, owner info needs to be easily accessible with their rental posts! You don’t own these properties!! Just be careful fellow travelers.
Horrible Experience
by Lealls on 2019/02/14 15:45
I was booking a cabin for a nice week getaway and the owner offered to give me a payment plan. He set up two payments and altered the price to what I’d be paying that day. Once I used the link provided for me, I put in my card information and the booking agency double charged me! I notified them of the problem and they placed a hold on my account. They said it would take 24-48 hours for them to let go of my money!! I went to the bank and the supervisor there said that they could get the money back to me quicker and all that HomeAway had to do was fax over a company letterhead stating that it was just a hold and that it is being released. I called HomeAway back and they said that they “ couldn’t “ do it, and that they don’t have the resources to. I was on the phone with representatives 7 different times just to get that answer. One representative even hung up on me. My money wasn’t release until 3 days later. The representatives that I talked to were very rude and unhelpful with the exception of one of them. I genuinely would not recommend this booking agency at all.
Communication
by Smith's From FL on 2018/03/12 15:03
We don’t care for having to put in our credit card info, just to confirm dates with property manager, then getting charged for each property inquiring on. We had to provide the info, in order to hit send for our message. Originally, we booked & paid for one property. Money came out, we got a confirmation & we thought we were booked/confirmed. But, we got a notice of a refund & a message from property manager/owner that the dates were actually not available, even though the online booking system said that they were & allowed us to book it. Not very happy that happened & that we now have to wait for our refund. So, that is why we are now asking for date verification!! We should not have to have our credit card info charged, until we’ve settled on the property we want. They are booking fast for June and we had to do multiple date availability confirmation requests. Has to be a better way, like it used to be.
Wonderful app!!
by misslouleelou on 2017/09/21 14:39
I have a large family and we do our share of traveling. If you require more than one hotel room things get very pricey. I'm top of that, there are no "common areas" to visit with family in most hotel rooms. I love this app because it allows me to reserve homes or condos with multiple bedrooms and bathrooms to accommodate my family for a fraction of the cost I could pay at any hotel. Every reservation I have made has turned out wonderfully! The reviews are very helpful, and the rates are astounding. I recommend this to anyone traveling out of their home area for more than a couple of nights. You will save money and recognize so many more benefits over staying with a hotel! App is very user-friendly.
Finding the right accommodation is getting more difficult
by Allthegoodnamesaretakn on 2018/12/01 04:30
It used to be easy to find an apartment, condo or house in the HomeAway app. In the last year, it has changed. Many listings are now for a room in a house (a la AirBNB), but there is no category for rooms. People list them as a studio, or more often as a 1 bedroom/1 bath apartment. Some people are listing each bedroom in a 4 bedroom house as a house (shared bathrooms and kitchen?! - I don’t want a dorm room!). You often have to wade through half the description to find out what is really offered. They have also added motel rooms. And, lastly, some have “kitchenettes” that are nothing more than a dorm fridge, sink and a microwave. There are also RV parking listings, no RV - just a spot on their driveway for $27/night! And an old single-wide mobile home where the owner and his dog would move to a neighbor while you are there - nicknacks, stacks of mail and dog hairs included at no extra cost... I’ve also found that prices are much higher this year, often 30-40% higher than equivalent places in past years. Searching always defaults to “HomeAway Sort”, rather than staying in the category you have used previously. It’s annoying, and requires more keystrokes. HomeAway needs to tighten up their policing of entries and improve search parameters, or they will lose customers. I am almost gone.
My Go to travel App
by Lizwim on 2019/05/07 13:05
I have been using VRBO and Home and Away for 10+ years. We have book many a vacation homes as well as weekend trips. We have always found it easy to use. The pictures, description and reviews have always been accurate and helpful for finding accommodations that fit our needs. VRBO/Home andAway has also been great at handling problems with bookings. My daughter booked a spring break trip and the management company backed out within hours of her payment. VRBO/Home and Away got her money back in full within hours. I also have to compliment fellow users. Everyone seems to right excellent detailed reviews that really give insight to the property and their experience. That is so very helpful!
Barrier Island Tetreat
by LandreyB on 2018/07/17 17:02
Barrier Island Retreat is a wonderful place to stay. Two of my daughters and I enjoyed our long weekend getaway so much. This apartment is adorable as well as comfortable, and the owners Deby and John are awesome. They do not hover around, but are always available and very knowledgeable about the area. The location is great, access to the beach very easy and just a short drive to St. Augustine makes Barrier Island Retreat the perfect place to stay. Not having a full kitchen was no problem for us. A very nice grill was available if we had chosen to cookout, but the refrigerator held all the cold foods we brought along and we brewed tea in the microwave. We do plan on making this place one of our go to, home away from home. Thanks again for a wonderful visit!
Absolutely spectacular!
by amymarieburke on 2018/05/19 20:25
We were blown away when we walked into this beautifully appointed guest home. There was nothing lacking and everything was pristine, new, and of highest quality. Joerg was an outstanding host and was gracious about letting us stay another night. We certainly hope to be back. Plenty of room for privacy and to stretch out with 3 full bedrooms and baths. The hot tub and sauna are in the guest house, although the salt water pool is part of the main house. Property is less than a mile from a wonderful breakfast and lunch cafe, although the refrigerator and pantry were full of breakfast supplies had we chosen to make it. There was both an Expresso and a coffee maker. Just cannot say enough good things about this wonderful place.
Please make owners update availability!
by bobby's_girl on 2017/11/24 23:20
I love the app, it’s easy to navigate. My only frustration comes from selecting the perfect home that has no bookings on the calendar only to receive an email from the owner that it is not available. Then I go through the same process again!! Each time I try and book and probably go through a minimum of 3 that look available but the owner has failed to update their calendar- it’s very frustrating! I wish there was something that made them keep the calendar updated. When an owner tells me it’s not available, I usually respond with “how strange, the calendar shows it available, you better look into this great mystery!”
Overall okay
by Iam_mrcashflow on 2019/04/27 21:41
The app it’s self is okay but the Listings can be a bit money hungry. No cancellations unless you pay a fee $$. Okay normal, but most places I’ve stayed at only charge that if you cancel day of or day before. You can’t cancel 60 days before without the cancellation fee (which is actually something you have to pay for ahead of time (like insurance) if you don’t think you can make it and in that case just don’t go) Places you can stay at look cheap but when you go to book the price just about doubles due to the owners fees, cleaning fees, alien abduction protection fees. You know, just the normal “let’s tack on more stuff that seems legit but it’s not.” I think it’s all so-so and eh but if you think you’re about to get a “deal” be prepared to pay extra just to have the lights turned on. Kidding but really though...
Spring Break 2019/ Family time
by Family Time nothing better! on 2019/04/07 15:47
Our experience at this cozy and VERY CLEAN home was nothing less than perfect. We were not only able to enjoy the beaches, boat rental for the day, but also enjoy the home and some much needed family time. We brought our corn hole, grilled in the backyard, and were able to sit and enjoy a few family dinners. One of the best things was the location. We were not right in the middle of all the tourist areas, but able to enjoy them as we wanted. Several personal touches that made you feel welcome, as if you were at a home away from home!! Our family would recommend highly!!
Absolutely Superior!
by Mark & Vonda on 2018/07/03 23:32
My wife and 17y/o son stayed at Casa de Banta for the second time during the last week in June 2018. It was the BEST HomeAway experience we have ever had. David & Libby were very accommodating and had some great restaurant recommendations. There were plenty of kitchen appliances, towels, and very comfortable furnishings. The outside patio area was a great place to have breakfast every morning and a glass of wine in the evening. It was nice having parking that was onsite in the middle of town. Walking distance to everything except to the beach. We will definitely be returning as St. Augustine is one of our favorite getaway places in Florida. I couldn’t of asked for a better way to spend my 60th Birthday!
Difficult Security & Negligent Service
by Qzine on 2018/10/25 12:31
Although it’s frustrating to log in sometimes, it doesn’t compare to the problematic customer service system. It is based out of this country and the customer. Serv. Reps. Don’t know how to handle problems...so they dont. I’ve been on VRBO since 2012 and recently they have completely computerized and algorithms based, so if you have one fussy renter who gives an unjust review because you didn’t have scissors in the kitchen, they will not consider you for advancement in their status. Or a woman who misread the deposit/insurance policy and when she contacted VRBO (international workers), they told them it wasn’t there problem and they should contact me? They got the money! When I addressed the issue with them via email, an automated email stated they would get back to me shortly...nothing
Excellent place to stay
by chicshimmers on 2017/09/30 14:48
Our stay in Vernazza at this property was great for the following reasons. The place is very clean, even the comforters smelled like they just came out of the dryer. Towels and bed linens were starch white. Pillows and mattress were very comfortable. The property owner was attentive to detail, leaving extra toiletries, kitchen items like teas, snacks, etc. We had plenty of towels and pillows, comforters. The owner has great communication and tells you how to work certain things. It's very easy to find and very close to the train station. For a family of 5 we were surprised at how roomy the place is. You will not be disappointed if you stay at this place.
Rocky Creek Cabin.
by meme3366 on 2018/09/26 15:11
Absolutely beautiful. The owners have thought of everything for a comfortable stay. The cabin is super clean. (I am a clean freak so this meant a lot to me) down to the smallest little details. This was our first trip without kids or grandchildren in 30 years and we were not disappointed. The view is breathtaking. So relaxing. The bed was so comfortable you just didn’t want to get up. We will definitely be back. My absolute favorite smell in the world is fresh wood and that is exactly what I smelled when I first walked in. The fire pit and waterfall on the patio was mesmerizing. Can’t say enough about this beautiful peace on earth. God bless
Please don’t book through this site
by ALJ6123 on 2018/07/10 19:18
We dealt with an issue on our stay with cleanliness and then with our safety and being harassed by an employee on the property after trying to address the issue of the house not being clean. Home away security and customer service have done absolutely nothing to resolve this issue. they could not get me any kind of refund even after hours of phone calls and emailing back-and-forth with customer service sending in photos of The employee harassing my personal Facebook weeks later. I am blown away by the lack of customer service. this is a hospitality industry you should care if your customers stay in a clean and safe environment. Home away claimed they are just a online booking platform and have no responsibility to anything that happens to the customer during their stay. Very concerning.
Bad experience
by jennie.t in pa on 2019/06/07 22:05
I book a condo for week in Wildwood Crest New Jersey. We wanted to go down as a family and all stay at the same place instead of hotel rooms which we usually did. I booked the condo in September and paid $1670 on it. The end of May a few days befor rest of payment was due I got a email saying my reservation was canceled with no explanation!!!!! Needless to say we were all very disappointed I tried to book other places in the same area in around the same price range but could not find anything. I received no help from app and owner of property would not respond to my emails !!!!
Paradise indeed ...
by Ladysosac on 2018/11/09 22:13
Blue Nest ‘ is definitely a paradise for a peaceful , quite wonderful vacation for the whole family ... this beautiful house has everything you could ever imagine , just pack up & go , the deck is outstanding with his view , we spent just about our entire time out on the deck for breakfast - watching the surfers at sunset , brunch and evenings just absorbing the gorgeous ocean view with the relaxing sounds of the waves .. it was for my Sons gorgeous beach wedding which was located next door to us , very convenient because we had several elderly people staying with us , the owner & management staff was excellent in every way !
BEST WAY TO STAY!
by TropicLub on 2019/05/21 06:31
I am getting ready to go on my third trip to Italy. I have used Homeaway properties in Rome, Milan, Florence, and also Lucern Switzerland 🇨🇭. Each one was different and unique and located exactly in the areas where I wanted to stay. Dealing with the hosts of the property have been pleasant and easy. I made a wonderful new friend of my first host in the Rome and will be seeing her again next year. I highly recommend home away, it is the only service I use when I am looking for a place to stay when I travel. Whether I am traveling alone or with my family I can always find exactly the right property!
Love To Vacation This Way But Fees Are Getting Out Of Hand
by ricerays on 2018/04/25 01:21
I have been using HomeAway/vrbo since at least 2007. All but one of our experiences have been great and without issue, but recently I’ve noticed a pattern of increasing fees in all of the fee categories pet,cleaning,service fee, etc. I feel that an advertised price of $175/nt should not turn into $300 plus and it has, with increasing frequency. This inappropriate greed will cost this industry and its people in the long run. I hope that HomeAway will address this or change its teaching in the workshops it offers to property owners. There are a lot of good people still on here but just be aware of everything and not just the cost per night you see with the picture of the property.
4th of July Vacation
by RIAJr on 2018/07/08 21:39
What we liked about this little place was it was within walking distance from the beach and many different restaurants. You don’t have to worry about trying to find parking or pay for parking. I would highly recommend this place to any couple that is looking for a nice getaway. We’re a couple that likes to be on the go and this location gave us easy access to the main Highway which enabled us to travel to all our activities. We would defiantly recommend this rental to our friends and family members. I would also like to say that if you have any questions, just send a message to Fabrice & Sabrina and they will respond well within an hour. Our trip to Florida was filled with adventure, meaning our fights were not on time and the whole time I keep in touch with them. They also checked in on us to see if we had arrived at their rental okay. Great people to work with. Ralph
App is good, could be great
by Birdgirl52 on 2019/05/28 05:01
I use this app frequently when looking for a vacation rental. I find it easy to use and very helpful to access info on a place I've booked. What I don't like is that the reviews on the rentals do not show a date so there is no way to know how old they are and I really depend on the reviews for help in making a decision. Another thing I don't like is that you have to put dates in to see if they are available. I'm pretty sure if you don't use the app but use the home away web site you can just check availability without entering specific dates which I find much easier and much more helpful. Fix these two issues and I will gladly give it five stars! ⭐⭐⭐⭐⭐
Not user friendly! Profit based!
by Koiphish3 on 2018/01/18 03:45
I am hoping some developers will start making 3rd party apps to replace lame apps like this. VRBO has already cheated its hosts by defaulting on prepay contracts and a company mission of. A prepay platform. Now they are making local map searches very difficult with hidden map functions. Hosts want my and pay for a local geographical searchable rental. What a bummer to pay a company for marketing your rental, only to find attempted searches suggesting other rentals outside of of your area. We have about 19 rentals in the Big Sur area and VRBO shows 800! This last version requires reconfiguration of map, filter and outline function nearly impossible for the average user. More inventory in an area means more sales and fees for VRBO. A convenient result of NOT updating means no map or search functions. Most people do not update apps that often... especially power users that might be able to figure out the later lame versions. I am trying to push people over to airbnb platform, but they have done the same sneaky “updates” for profit gains. You might ask how suggesting an area NOT asked for will benefit a traveler or a host! Both end up disappointed, with no refund options.
Pricing problems
by Irishkit on 2018/07/02 18:41
I used to use Homeaway and VRBO all the time. The last couple times though have been very frustrating. The fees aren’t obvious... and aren’t a small matter... a $250 a night (2 nights) charged my credit card for $1259. Of course that includes a cleaning deposit that will be refunded- but since I am not staying until next summer... that is a whole year where they get to use my money. Second, and more importantly, this is the second time in a row that I have been notified by the owner that their fee schedule wasn’t up to date. So instead of $250, it is $450 a night with a 4 night minimum. Meanwhile, I am getting confirmation emails from HomeAway and telling me I am booked. Can the owner just arbitrarily increase the price like that? Am I booked or not??? This is not worth the hassle.
BEWARE THEY DON’T BOTHER TO VALIDATE YOUR EMAIL
by Banjo Willy on 2018/06/02 07:11
I made a reservation without creating an account, which just asks you for your email once. Having done that, I reserved and paid thru Apple Pay, and was informed I would be notified if the owner confirmed the reservation. I never received a confirmation, then later found out I had still been charged $400 because the owner confirmed, but I never received the confirmation because I made a typo when entering my email. The app only asked for my email once, never had me re-type it, and did not do anything when they received bounce-back messages for the email address I accidentally did enter (I misspelled gmail as gamil). They still charged me the full amount and made no effort to make it right or change their protocol to protect others from this happening.
Cavanaugh Bay Rental- Coolin, ID
by Suze - Washington state on 2018/08/06 15:49
We thoroughly enjoyed our stay at this cabin. It was so comfortable and homey and you could tell that the owners take great pride in making their home beautiful for renters. It is spacious and well stocked. Our grandkids played the board games every day. They especially enjoyed lively games of Life and Monopoly. They brought their inner tubes and floated down the stream and swam and fished at a secluded beach. They were especially competitive golfing at Priest Lake golf course. Oh, yes, we are now addicted to huckleberry milkshakes. What they said when we left?....”This is what memories are made of!”.
Great app missing one feature
by Bruce1186 on 2018/05/06 16:00
I love VRBO and Homeaway. We’ve been using both for many years and have great memories vacationing at a comfortable home in plenty of towns and cities. We take our dogs when it’s a drivable distance so I love the pets accepted filter option. Being able to create favorites folders when searching for an upcoming trip works great, but not being able to create new folders within the app is a big miss. A user must login on a computer in order to create a new destination favorite folder to be able to save properties from the app. This feature needs to be added to the app.
Where do I start???? Not a good experience
by NovemberB on 2017/10/30 17:06
I reserved HomeAway location which I had to cancel due to work relocation. I have my cancellation request but was charged as a "no show". I've been trying to reach a resolution for months now. I have the hardest time reaching someone regarding my refund. The times I have spoken with someone I was told the issue would be resolved. I've been dealing with this for at least about three months now. I feel no closer to a resolution and don't have much faith I'd ever get this resolved. Despite the issues I stayed at a different HomeAway Location, which I loved. I was told my deposit would be issued shortly after my stay. When contacting the home owner I was told I should've received my deposit weeks ago. Still I've yet to get a refund for my cancellation or my deposit.
App Needs Work
by von4mom on 2019/04/18 02:22
I used HomeAway for years with no problems. Recently, though, it is become terribly frustrating. The fees, which seem very random and unpredictable, are not reflected in the price you see as you search for properties. What should be a simple search to find a place to stay turns into hours of clicking through to a final price only to discover it’s triple the rate you set in your filter. If this is intended to lure you in with a low price point up front, it’s having the opposite effect. Air BNB is much easier to use. I’ll check back occasionally on the reviews to see if this issue has been solved because I really have found great homes on here before. But, for now, I’m deleting. Not worth the stress.
Bait & switch
by quacker987 on 2017/10/16 19:26
I input my dates and price point before searching and it returned a number of properties. However when I tried to book a certain property the price jumped from $225/night to $395/night before taxes and other fees!!! When I called the reservation number I was told that the price change was the price for the days I selected. It seems to me that if you put the dates in before you search then it should show you the actual price of the property for the dates you selected - not the price for some other date. Apparently it doesn't work that way which makes the website fairly useless if you're searching for properties within a defined price range for specific days. Disappointed with this service to say the least.
Thanks for the memories
by fifty more on 2018/05/04 11:31
For our 50th wedding anniversary this home provided a wonderful retreat for our two adult children and their families. The dock/lake had special appeal for the fishermen, the fooze ball table a delight for the child, and the natural surrounding beauty, peace and quiet, and comfortable home had special appeal for the women. The joy of being together was heightened by our visiting the Hiddenite museum, sluicing at the gem mine, touring the the distillery, and driving through the zoo/park - activity information included in a notebook provided at the house. Good memories created during our stay. Thanks again.
We Love The easy Way It Is To Travel
by Papa Knows on 2018/01/20 19:12
My Wife and I like to have a family vacation and with Home Away,they make it so easy to plan and travel. This year will be our 7th in a row. It is so easy and convenient to use the HomeAway app. Cape Coral Florida again as we never get tired of the fun and sun. Unlike the cold and snow for Michigan winters. We are planning to take the family to Disney Wold in the next few years and maybe even to Hawaii for my retirement vacation!!!! You cannot have an easier booking experience with anyone that compares to HomeAway.
Nice alternative to AirBnb
by apex hub on 2019/01/26 05:18
I was having trouble finding places last minute in Maui and Oahu. Air BNB was coming up a bit short so I thought I’d try something else. I was surprised to have found lots of good rentals within my budget range. I found the layout and presentation — not to mention the fluidity of the app — very easy to navigate and comprehend. Thought I’d end up booking at least one of my two rentals on AirBnb, but looks like this has become my number one option. Appreciate the service — thank you!!
Needs more features and doesn’t sync with desktop website correctly
by Bdub1997 on 2018/07/05 22:43
There needs to be other features besides favorites. It would help tremendously to be able to eliminate homes when looking so you don’t have to keep seeing them and trying to remember why you didn’t want (without looking through pics and descriptions again). It would also be useful to add notes to a particular house as well so you can use that when trying to narrow down houses. Also, when you favorite a house on the desktop website it goes on it’s own list instead of combined with others
This retreat property
by june ladybug on 2018/06/24 22:01
I recently stayed at this resident in June 2018 for my birthday weekend l. The house was awesome it’s every women’s dream house. I arrived a few minutes late. But check was easy and very accommodating .Once inside I found everything to be very clean it was a quite area. You can find everything in the area Don let us know there was a Walmart 7 minutes away which was very helpful. I will definitely tell you if your looking to book this retreat don’t hesitate do so it is well worth it.
BEWARE
by Pinksmiley on 2018/05/15 18:31
This apparently is a scam site! I booked a property got a confirmation email and 3 days later i got an email saying this property only did Saturday to Saturday. I searched more and found another one. It gave me instant confirmation. They took my payment of $2400. Got an email 2 days later they canceled yet again. I called to see what’s going on because the money was already taken out. The representative said she couldn’t help me I would have to call back in a few hours to talk to someone else. I asked if they could call me back and no they don’t do that. So now they have already taken my money, we have no where to stay and now I doubt they will have anything available. I would NEVER book from here again!
HomeAway’s App Inaccurate list of available units
by Murk 75 on 2018/09/27 02:47
To whom it may concern: I attempted to rent a 1 bedroom condo unit from Inna in La Quinta, CA for the period of January 29 to February 12, 2019, as it appeared available. After submitting information and committing to rent that unit, I got an email from Inna who said the unit recently had been rented; that was last weekend. Yet, today, 9/26, that same unit continues to appear as being available for even a lower rent for the same period on the HomeAway app. So, either the HomeAway app is misleading in terms of what units are actually available or Inna has misrepresented the availability of the unit that I sought to rent from her for the period noted above. Please respond. Thanks for your time and efforts here. Brian Sweeney
Are My Dates Available?
by Henry&gracie on 2018/07/01 14:42
The only issue I have with Home Away is that I have to give credit card info before I know if I have the rental. Other rental sites show what dates are available and I like that transparency. Home Away feels a bit like the owner can discriminate if there are multiple applicants for the same request. I have been turned down more than once for- “I have another party also interested in these dates”. Then I have to wait to hear that my credit card wasn’t charged...but my info is out there.
Everything you need in one app
by Argett on 2018/04/23 13:10
This app makes traveling so much easier. I am never searching for the address of the place we are staying because it is in the app. All of the information about the booking is included in the app (how to get in, special instructions, etc). The app even will let you know information around the area. It is so handy to have everything in an app so I am not digging through my emails or printing the info. Thank you!!
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Description
Find more than somewhere to stay. Find the space to reconnect on homeaway. From apartments to cabins to condos to beach houses, find the best vacation home for you and the people who matter most. Search rental homes worldwide. - Rent unique homes in travel destinations across more than 190 countries. - Filter by what’s important to you: price, location, amenities, and more. - See property photos and reviews at glance. - Save and compare the places you love. Book the one that’s best for you. - Have questions? Message the homeowner to ask about the property. - Book and pay securely on the homeaway app with your credit card or Apple Pay. It’s easy and fast. Manage your trips from anywhere. - Reference important booking details like check-in instructions, WiFi passwords, and arrival information — even when you’re offline. - Access your conversations and message homeowners from your inbox anytime. - Use new Siri Shortcuts to quickly view your trip details. - Share important trip details with friends and family. Note: Currency is displayed as USD, GBP, and EUR in the property listings, unless otherwise noted. For more information please go here: http://www.homeaway.com/mobile
Terrible Experience!!
by AndieVazquez14 on 2019/06/19 03:16
I was not able to access the property because the property owner completely scammed us. $530!! Home Away insisted that I had to go through the property owner even though she turned off her phone and refused to answer a combined total of 17 calls, texts, and emails. Property owner took my money at booking and was unresponsive and the place was not accessible. Home Away was rude in their attempt to help me and ended up putting me up in a terrible hotel in their pathetic attempt to “make it right”. They claim to be an advertising platform but they are obviously a middle-man to potential scammers because they obviously have access to the property accounts. They continue to allow this scamming property manager to continue renting through their site without any repercussions and leaving us with no choice but to accept their terrible excuse for a replacement. I didn’t even intend to do business with Home Away!! I booked through Expedia because they are usually reliable, and ended up getting them without my knowledge. Oh and they also don’t do refunds and don’t stand by the customer. They would rather cater to the scammers that post on their page. Worst experience EVER!
Prices on listings are Misleading
by Cat Leone on 2019/06/18 16:15
Put the actual price on the listing instead of adding all those crazy charges at the end. Super misleading and frustrating.
You are allowing too many scammers
by pmhze on 2019/06/18 14:57
We recently rented a property listed at $55 a day we booked for 8 weeks they had the instant confirmation. At 2am we received a message from homeowner stating sorry not available for those dates money will be refunded. We start looking for a new rental and there it is available for the time frame we are putting into system but now for $65 a day. We called home away and they couldn’t seem to understand what we were saying there is a serious lack of English speaking reps when you call in. Now we are reading reviews before booking and keep finding repeatedly booked for months cancelled last minute by owner. Why do we have penalties for cancellations yet the owners do not? Why if the owner canceled repeatedly are they still allowed to advertise with you? We have heard from several people we know this has happened to them also. We have rented multiple homes through the years as have many of our friends but unfortunately your reputation is going down the drain because you are allowing this to continually happen.
Added 10% service charge doesn’t put customer first!
by Gottakeepemncheck on 2019/06/18 12:06
Since taking over from vrbo the service remains the same yet we pay more so home away can make a business of what used to be a great site. How could you forget about the millions of people who made site what it was so you could buy them out? You could charge 5% more and still make great money - I believe you also take a cut from home owner too on each booking? Greed will take you out of business! Two stars because it’s still a great way to book stay without going thru hotels but have you noticed how full Marriott is on Marco Island?
Rome
by Starsitka on 2019/06/18 03:01
No response from manager or confirmation of our August booking
Calendars for bookings are never right!
by abrick18 on 2019/06/17 13:23
Have tried to book multiple rentals and they all say available. Then they get declined saying booked and completely full. Super frustrating, Airbnb is better!
virtual
by Not happy rip off on 2019/06/17 10:16
Does not help and we were told to download the app and still nothing has arrived in check in day. I don’t want virtual I want a person.
Always great homes
by Rowdy 22 on 2019/06/15 13:22
We have used HomeAway several times in the last year and we have always had an excellent experience and nice homes.
Quantity and not quality
by ameliadec on 2019/06/15 05:06
Too often the location turns out not to be as detailed. HomeAway will not let you review a property if you don’t answer positively to their question after a stay, if you will refer them to a friend. Worried more about garbage disposal than if property is clean and kept up. Too often: Beds saggy, bed linens and sheets need to be replaced... HomeAway difficult to contact with problems. Call center outside US or UK and can usually not answer questions posed.
Buyer Beware!!! Worst rental app ever!
by grouchy with service on 2019/06/14 21:38
I have used AirBnB and VRBO many times I the past and had great luck! They are responsive and helpful. HomeAway is terrible! I had an issue with the property owner and they basically told me - not our problem - go work it out! When the owner was terrible and unwilling to settle - they told me to go away. Horrible customer service and they claim ‘we are just an advertising platform’. It’s total BS and go somewhere else!!
Keeping information correct
by Don Pallanes on 2019/06/14 00:12
Great site, we have used it often. However for the last couples of days I have had difficulty keeping our core t number of people correct. It randomly changes to all adults.
Very disappointing development
by CDTGSF on 2019/06/11 12:12
This app and the service was a true treasure under VRBO. But for some reasons since they started the practice of an outrageous service fee per rental things have turned bad and the app does not deliver on its promises anymore, which feels like a scam to me: I tried to make the final payment - got an ‚oops try later‘ for days. Then I tried to get help from HomeAway and you can’t get any! The call and chat buttons are dead under iOS. Then I contacted the owner and was told to pay directly with his company because what I’m experiencing is a known issue. Stay tuned what happens next...
Did not stand behind customer
by vtunhappy on 2019/06/11 10:22
This time last year, before my rental began, I was asked by my HomeAway host to find other accommodations that would better suit my need for a small family gathering following my dad’s funeral. I obliged and quickly booked another suitable home nearby. To my surprise, the original host kept nearly $1000 of my money with no refund~ HomeAway and Evolve did not stand behind me to help retrieve my large sum of money. I have have much better luck with AirBNB in the many rentals since this theft.
Myrtlewoodvillas rentals
by RCR66 on 2019/06/09 18:51
This is a great app to find a good short term rental at Myrtlewoodvillas. Makes finding a unit so easy. We have found the best condos for rent at great prices.
Information
by mmrb123 on 2019/06/09 18:32
Every time we use HomeAway to book our personal information seems to be compromised especially our phone numbers.
Bad experience
by jennie.t in pa on 2019/06/07 22:05
I book a condo for week in Wildwood Crest New Jersey. We wanted to go down as a family and all stay at the same place instead of hotel rooms which we usually did. I booked the condo in September and paid $1670 on it. The end of May a few days befor rest of payment was due I got a email saying my reservation was canceled with no explanation!!!!! Needless to say we were all very disappointed I tried to book other places in the same area in around the same price range but could not find anything. I received no help from app and owner of property would not respond to my emails !!!!
Great app
by Vlw922 on 2019/06/07 19:33
Easy to use and understand. Thank you!
HomeAway — The Flying Monkey, Dominical
by Marmots! on 2019/06/05 22:57
We recently had a horrible experience with one of HomeAway’s vacation rentals (see our review below). While HomeAway eventually did the right thing and honored their guarantee, it took months of fighting with them to get them to budge. HomeAway really needs to improve their customer service and trust and security teams if they want to keep avid travelers like us as customers. “STAY AWAY from the Flying Monkey in Dominical, Costa Rica! We had no potable water for our entire stay, but nobody bothered to tell us it wasn’t potable so we got sick on the first day of our stay. We then only had intermittent water of any kind for the last four days of our stay, and it was often brown and disgusting, and only came on late in the evenings and/or early morning. The owners are extremely dishonest and unethical — we were promised in writing that we’d get a refund for every day we were without water, which was 4 days (setting aside the potable water problem). We only asked for 3 days, but were only refunded 2 days. The owners then lied to HomeAway about what transpired. After months of back and forth, HomeAway sided with us and agreed the owners breached our contract. HomeAway then provided us with the original and very fair partial refund we originally requested. The owners are shameless liars and crooks, and the cowardly owners of the property management company, Villas by Tekoa, hid behind the homeowners and refused to help us in any way. Really awful people all around. We’ve been going to Costa Rica for 20 years, and have stayed in dozens of vacation rentals around the world. Our experience with the owners of the Flying Monkey is by far the worst travel experience we have ever had, and they frankly should be ashamed of themselves.”
Horrible
by Walter Lewis on 2019/06/05 19:15
No idea what’s going on. Wasted all morning doing this
Great booking resource
by Family_5 on 2019/06/05 13:56
Love HomeAway! Nice house options & easy app to book!
Love the boards
by PS&B on 2019/06/04 21:20
I like looking through the different apts I have chosen and whittling them down by reading the reviews etc on the boards. Also, I can send my choices to my travel mates.
Unable to make a payment
by MsFMR on 2019/06/04 14:01
Since the latest release I’m unable to make a payment. Getting a no HAPI session found error.
Stayed in a nice Kentucky Home
by Christa ML on 2019/06/03 18:55
My husband and I and our five granddaughters and went to Noah’s ark and the Creation Museum we enjoyed it Was Heaven Sent! Thank you so much
Horrendous customer service
by mvdanho on 2019/06/02 13:37
customer service is unbearable and unhelpful. I’ve called 5 times now with no resolution to my issue. Will never use this “service” again.
Beware of fraud!!!
by ARRZH on 2019/05/30 22:38
This app absolutely does not protect you against fraudulent hosts!! I lost money and they refused to help me in any way and just told me that I had to be more careful. All of the messages and communication I did with the host was through Home Away admin emails and they said they still couldn’t help me. Don’t become a victim. I’m deleting the app and will never use Home Away services again.
So much inventory
by 28forever on 2019/05/29 14:18
I always seem to find properties on Homeaway that are not listed anywhere else. So awesome.
London and US
by Kikue36 on 2019/05/29 03:25
I used this company to book a flat in London. We arrived early and they accommodate us. Little problem getting the keys but traffic was bad and he was stuck but the stay was great and I was able to message someone who let us know what was the hold up. Great experience was a little nervous booking abroad but worked out well.
App is good, could be great
by Birdgirl52 on 2019/05/28 05:01
I use this app frequently when looking for a vacation rental. I find it easy to use and very helpful to access info on a place I've booked. What I don't like is that the reviews on the rentals do not show a date so there is no way to know how old they are and I really depend on the reviews for help in making a decision. Another thing I don't like is that you have to put dates in to see if they are available. I'm pretty sure if you don't use the app but use the home away web site you can just check availability without entering specific dates which I find much easier and much more helpful. Fix these two issues and I will gladly give it five stars! ⭐⭐⭐⭐⭐
Chat feature
by Wallacemom5 on 2019/05/27 22:28
The chat feature doesn’t seem to recognize the questions very well
Marsden Miller
by lngbill on 2019/05/27 20:55
I always have had excellent success with Home Away
Cannot get response from property.
by Gtcamper on 2019/05/26 22:11
Repeated messages through your portal over several days hav not received any response.
Haven’t use this service
by Clarich 1 on 2019/05/26 12:15
Have not use this service yet, but the app is good and have a friend that habe use HomeAway and told me had good experience
East pass tower unit 504
by East Pass Tower unit 504 on 2019/05/25 16:28
This condo is huge but was infested with roaches. The owner moved us to another location that was beautiful but an hour away from Destin which is where we had booked all of our festivities. We had to driver an hour to do our booked events and then an hour back to the house they put us in. It ruined our vacation. We didn’t have the relaxing time we expected and the owner didn’t compensate us for our time or loss of food at the original location due to roaches. I will never use home away again or this owner!
Difficult to locate booking
by Tntm7 on 2019/05/25 02:58
I have a confirmed booking but it won’t show up on my travel plans or allow me to co tact property owner and phone wait is over 30 min.
Love this app
by Cshouse2 on 2019/05/23 12:57
I use different vacation rental apps but I always seem to have the best luck finding exactly what we want on home away. The devil is in the details and a vacation is about getting those details to match and making everyone happy!!
Ease of use
by Dave McQuisten on 2019/05/22 21:01
I really appreciate the simplicity of the whole registration and insurance information.
Awesome
by SBR31 on 2019/05/22 19:08
Love this app!
Property details
by mqgutierrez2019 on 2019/05/22 11:06
No response from host on upcoming trip.
Outstanding
by LMzoogirl on 2019/05/22 10:31
Quit using hotels. This is the way to go and you can always find something to meet your needs.
BEST WAY TO STAY!
by TropicLub on 2019/05/21 06:31
I am getting ready to go on my third trip to Italy. I have used Homeaway properties in Rome, Milan, Florence, and also Lucern Switzerland 🇨🇭. Each one was different and unique and located exactly in the areas where I wanted to stay. Dealing with the hosts of the property have been pleasant and easy. I made a wonderful new friend of my first host in the Rome and will be seeing her again next year. I highly recommend home away, it is the only service I use when I am looking for a place to stay when I travel. Whether I am traveling alone or with my family I can always find exactly the right property!
Birthday relocation
by mike&rosie on 2019/05/21 04:19
Beautiful, clean and convenient! My husband & I wanted to just relax and enjoy the ocean and this was perfect.
Unheard
by connierankin on 2019/05/21 03:26
I wish I could remove houses from research. When you know it’s a definite no.
Nothing had change.
by Ty jj on 2019/05/21 02:10
No option to filter out places base on minimum nights stay . Some times I'm looking for a week to two week , but are lead to places that has a minimum of 30-90 days ! How about hiding houses that you don’t want to EVER see again, due to low rating or misleading claims . Now they got rid of the dates on when the reviews are posted, How are we suppose to know if there was a recent issue on a place! No option to report false claim by property owner/ management .
LOVE this site!
by Bulldogs 18 on 2019/05/20 16:09
I love using Home Away. I can read reviews, check location, read about the owners and it’s all at my fingertips! I’ve always used this site and have always been very happy!
Date search
by georgia salles on 2019/05/19 16:29
Sometimes I find it hard to research because the dates are not clearly out there for us to see. Thank you Georgia Salles
Excellent options and service
by Fun, easy app on 2019/05/18 20:54
I have been very happy with my HomeAway experience. Reservations have been confirmed swiftly and properties have been exceptional. Prices are much better than hotel stays with fewer added fees. Can’t be beat!
San Diego trip 2019
by Jazy12me on 2019/05/16 15:40
We enjoyed our San Diego trip a couple of years ago and the house was perfect for our family that we had to do it again.
Much better than Airbnb!
by N8iveChief on 2019/05/16 07:46
Great prices and a much better alternative to Airbnb. We stopped using them when they announced the boycott in Israel. So thankful we found Home Away.
VRBO only gets worse with time.
by PISS OFF DASH! on 2019/05/16 07:35
Three major reasons. 1. Commission and fees are triple Airbnb if you don't buy their annual subscription for $500 USD! 2. As the owner/host you can’t read reviews about the traveler posted by previous hosts on their profile. I rely on reviews to decide if the renters are trustworthy and respectful. The renter also gets to review the host and this system keeps people honest and better informed. 3. Two factor authentication is constantly an obstacle and I can’t elect to have the verification code sent to my email. Text message only. I travel often outside of the USA and don’t always have a cell phone, hence I can’t check for inquiries daily because I can’t even access my owner dashboard. The above issues are inconvenient and lack common business sense. I don’t know how the platform functions and makes money, because they’re not getting it from me anymore
Love HomeAway
by yukon mx on 2019/05/16 04:41
I used this for renting homes and never been disappointed thanks HomeAway I would use it again and again for me and my family
Bugville
by Ipaduserderek on 2019/05/16 00:36
I have deleted and reinstalled the app 3 times, something is not right just opens and crashes. I have booked 4-5 trips with HA but can’t even get the app to work. Maybe use the really high booking fees to fund some app development! I was not an Airbnb person before the crashing started but just booked my first trip with their app. Hope you fix the issue before droves of people start booking with other services.
The best way to book a vacation!
by NBFelicia on 2019/05/14 23:34
So easy, and effortless to find the perfect vacation! Great communication!
La mejor app para rentas vacacionales
by Yackselys on 2019/05/14 16:01
Súper útil y segura
Greece
by BJPR3 on 2019/05/13 20:37
Love looking for places to stay on this website. Lots of choices and easy to use.
Want load trips
by Sheliah55 on 2019/05/12 18:33
It want load my trip info it keeps saying oops! Try again or go back. It does this on phone and iPad
Was good but..
by shebeau on 2019/05/12 17:45
Keeps crashing when l try to look for properties. I have deleted and reloaded it three times for this problem. It works for a bit but then starts being troublesome. Please fix this!!
Like the app but.....
by biketracks on 2019/05/12 16:55
The app is great and is easy to use but... a bunch of the places are not available when you go to book. I wish there was up to date availability so you weren’t waisting a bunch of time trying to book places that end up not being available.
Frustrating process
by Chris999000 on 2019/05/11 17:12
My last 2 reservations have had to be canceled due to inaccurate information listed on the website. One was due to parking not being available when it said it was, and the second was the dates I booked were already filled, but they didn’t update it on the app.
Dr. Deborah Augustine
by Debbie Volvo on 2019/05/10 21:07
It was very easy to book my vacation rental at HomeAway.I’ll give them five stars now however now I have to change the arrangements and I’ll give a review after that problem has been solved thank you for requesting me to review Home Away.
Every straight forward and smooth process
by 100HMP on 2019/05/09 23:06
Every straight forward and smooth process; and it works with Apple Pay.
Booked vacation place
by Leslie0516 on 2019/05/08 23:44
That was very easy. Thought I was booking from the actual place however it was easy to look through. Great pic so I know what I am booking and comes with Apple Pay, No having to fill out all that info.
Poorly written
by Deedot999 on 2019/05/07 19:39
Unable to get arrival information. The help is worthless.
My Go to travel App
by Lizwim on 2019/05/07 13:05
I have been using VRBO and Home and Away for 10+ years. We have book many a vacation homes as well as weekend trips. We have always found it easy to use. The pictures, description and reviews have always been accurate and helpful for finding accommodations that fit our needs. VRBO/Home andAway has also been great at handling problems with bookings. My daughter booked a spring break trip and the management company backed out within hours of her payment. VRBO/Home and Away got her money back in full within hours. I also have to compliment fellow users. Everyone seems to right excellent detailed reviews that really give insight to the property and their experience. That is so very helpful!
Searched for a specific property
by reedzel on 2019/05/06 06:44
No where to enter the listing number and search
Home away
by ellenalu on 2019/05/01 10:50
Love using this app we have found all our family vacations on here every year and places to surprise loved ones for birthdays and somealone time great app
Bad Update
by Momo2231 on 2019/04/30 17:47
App crashes and closes whenever I select a property to view. Have never had this type of issue. Deleted and reinstalled app multiple times to no avail. Please fix!
Reliability and Quality
by Atltam on 2019/04/30 16:48
I enjoy the application and it’s ease of use and our rentals have always been wonderful and exactly as described. I can easily and quickly filter on what I’m looking for, the prices are prominently displayed for clarity, instant booking is great and the ease of contacting the owner through the app is also top notch. I also like the ability to look at the cost breakdown, BUT here is where I PAY for all that convenience. This app used to be my go-to to find a reasonable, quality alternative to hotels! Not any more! Often the fees exceed the cost of the rental! What??? No, absolutely not, I won’t pay it, so I end up not booking with you more often than booking! The fees your app are charging owners are passed along to me and in some cases, are pushing prices WAY above even luxury hotels. The original purpose of the app has been lost. I am still giving the app a 4 because of all the great functionality. It’s a shame I can’t give it 5. Go back to your roots, lower the fees. Your model is inching out your original client base.
Kay jay
by mzkayjay on 2019/04/30 15:46
The owner was great wit working wit my status Thank you for him an jack is very pleasing (kitten)
Sending a question to owner is very complicated.
by Frustrated Dan from Ocean City on 2019/04/29 20:18
I had to search very extensively to find the area where I could send the owner a question prior to booking. This needs to be made far easier to find.
Love it!!
by GLorialba on 2019/04/29 15:00
I love it, its super easy to plan your vacation and find great places to stay!!!
So easy and great properties!
by SusiBev on 2019/04/28 17:59
Home Away is the easiest way to find fantastic properties that are great value and a safe way to make a trustworthy booking in an instant. I found that photos, descriptions and reviews are very accurate and the communications with owners/managers is excellent too. I have used this app all over the world and always had a great experience regardless of the country.
Good for young and old
by Gail from Wis on 2019/04/28 13:42
Such a beautiful place and well stocked with all the amenities . You’ll want for nothing. Big thumbs up! Gail from Wis.
Overall okay
by Iam_mrcashflow on 2019/04/27 21:41
The app it’s self is okay but the Listings can be a bit money hungry. No cancellations unless you pay a fee $$. Okay normal, but most places I’ve stayed at only charge that if you cancel day of or day before. You can’t cancel 60 days before without the cancellation fee (which is actually something you have to pay for ahead of time (like insurance) if you don’t think you can make it and in that case just don’t go) Places you can stay at look cheap but when you go to book the price just about doubles due to the owners fees, cleaning fees, alien abduction protection fees. You know, just the normal “let’s tack on more stuff that seems legit but it’s not.” I think it’s all so-so and eh but if you think you’re about to get a “deal” be prepared to pay extra just to have the lights turned on. Kidding but really though...
Sweet
by not check cashing country on 2019/04/27 10:16
Quick and easy! No issues to date used several times.
Awesome!
by BoKeifUs on 2019/04/26 12:19
We have used HomeAway for several years now and have never been disappointed. The homes always have lived up to the photos and reviews. I would highly suggest using HomeAway!
Prices not as advertised
by Jeannie98766 on 2019/04/26 01:37
The price per day listed on the search results is not the actual price per day. Also the fees and charges almost double the cost of our stay. That is ridiculous!
NOT WORTH IT ALL STAY AWAY
by Buttcrackfacial on 2019/04/25 14:46
Insane taxes and fees. And on top of that.. Safety deposit. I don’t think it’s fair that the fees and deposit costs more than the actual room... air b n b or hotel tonight is so much better.
Great Customer Service & Easy To Use!
by livmon22 on 2019/04/25 11:35
Great Customer Service & Easy To Use! Responds right away and the app makings looking for possible locations very easy for anyone to use.
App not working
by 2Lite on 2019/04/24 13:53
I usually book through the app, which I’ve never had a problem with. I’m writing this review to only let the makers of the app know that it is not functioning properly.
Horrible experience
by A B-G on 2019/04/22 21:44
Since VRBO changed to HomeAway it has become a challenging way to book a property. We thought that we booked and paid for a property and gave credit card information; ID information two weeks ago and we’ve received no confirmation. The owner has also not responded with much information except that the property is now booked for our dates. They referred me to HomeAway but I still haven’t heard anything. I can’t get in touch with anyone to rectify the situation. It’s all automated response with no one to assist. Our concern is that we have now been scammed. I’ve used this site for years and had great success. I’m Not sure I’ll use this site again. Such a shame.
Not accurate apps
by Lopescb on 2019/04/22 21:32
I tried to make a booking from my Expedia and I received a msg that they couldn’t conclude the booking and for my surprise I was charged on my card an amount of 142$ of services fee!!! Unacceptable and I am trying all afternoon to cancel this booking and no one can help. There is a video to follow and say that i should manage my reservation on the left hand navigation menu...
Great ap
by helpful100 on 2019/04/20 16:44
Very easy to use and helpful to find a great rental
***** a.k.a. - five stars!
by ChefJeffGBR on 2019/04/18 14:48
Never a problem booking and enjoying the venues selected with VRBO/Home And Away. Usually forgo additional insurance offered due to the excellence of properties listed, owners proficient business practices, the rental site proficiency in administering their site, and of course, my personal honor, as well as that of my travel partners.
App Needs Work
by von4mom on 2019/04/18 02:22
I used HomeAway for years with no problems. Recently, though, it is become terribly frustrating. The fees, which seem very random and unpredictable, are not reflected in the price you see as you search for properties. What should be a simple search to find a place to stay turns into hours of clicking through to a final price only to discover it’s triple the rate you set in your filter. If this is intended to lure you in with a low price point up front, it’s having the opposite effect. Air BNB is much easier to use. I’ll check back occasionally on the reviews to see if this issue has been solved because I really have found great homes on here before. But, for now, I’m deleting. Not worth the stress.
Easy Peazy
by TGA27 on 2019/04/18 02:08
Simple and effective app. Love it.
Used to be great
by joshua420ellis on 2019/04/17 17:33
I loved using this app and website for the past 10 years. Until the fees. It’s cheaper to stay in hotels now and have them serve you breakfast. Now everyone is charging admin fees and the site is charging fees. By the time it’s all said and done, the price could be $200 and up more to stay somewhere. Now, I use Trivago and find better deals. When you want to nickel and dime everyone, we will look elsewhere to spend our hard earned money.
Be careful
by Bigrack on 2019/04/16 04:26
Properties without a review are definitely hiding from the truth! If it has no reviews on the property!! Steer clear. Stayed at one in pompano and what a lie !! Do your homework because this app will hide the truth in what your getting into !! Jacked up fees and have to call for everything promised! Need better management! Send the reviews on HomeAway!
Always easy
by Father @ home on 2019/04/15 21:28
Always easy booking and easy navigation on the website
too many fees
by NoTreble on 2019/04/13 23:52
Service fees, cleaning fees, “refundable deposits.” Who can afford this anymore? Hotels are easier, less sketchy, and now less expensive. Home away has lost me as a customer. Maybe I’ll give Air b n b a try? 🤷🏻‍♀️
Minha experiência!
by samlipe on 2019/04/13 12:42
Adorei! Fácil de navegar e muita seriedade, tanto pela parte do site como pelos proprietários.
Completely useless
by KingBentley41 on 2019/04/12 20:15
I will be deleting this app as soon as I can ascertain whether or not I’ve been scammed
Desert trip
by Bett'y on 2019/04/11 14:36
We had a great time at the house it was clean and well prepared and very close to everything that we needed.
Magnificent Magnolia Cottage
by One One Five on 2019/04/10 17:51
In Hendersonville, a short drive to Asheville, NC. We had a wonderful stay, and felt at home right away. Nice sized covered front porch, with seating for four. House has been tastefully decorated, and we loved the ten foot ceilings, and all the charm of the place. Wood floors throughout, and even though the floors weren’t quite level in places, it really doesn’t matter. The kitchen was fully equipped, including both a regular coffee pot and a Keurig, and even a toaster and blender. Lots of blind covered windows let in lots of light, even on a cloudy day! Bed(s) were extremely comfortable, and extra linens and towels were provided. Washer, dryer, and dishwasher were definitely a plus. Everything was very clean. Nice neighborhood, a short walk to a great coffee shop in one direction, and just a few minutes to downtown Hendersonville, which is great! Restaurants, antique stores, and all kinds of small specialty shops. Wished we had more time to explore everything there was to discover. The owner was very quick to respond when I messaged. My one recommendation is that there should be some kind of steppingstones or sidewalk from the driveway to the front porch. We had quite a bit of rain during our visit, and our shoes got kind of wet in the grass, and then we wouldn’t have had to worry about tracking dirt and water inside. Still, in my opinion, a five star getaway. If it rains during your stay, just leave your shoes at the door!😁
Easy to use
by Edzhawg on 2019/04/10 14:11
This makes the booking process very easy and convenient.
App lacks self service; cust service also lagging
by mediocre reviewerer on 2019/04/09 15:08
The apps basic functionality of viewing and booking is okay, but as soon as you need to do other things (see your reviews, get help from customer service, etc.) it lacks.
Who cares about the app is their customer service is ATROCIOUS!!
by Metatron32 on 2019/04/08 00:07
3rd attempt to use: A very nice house came up for rent on Maui. The ad looks suspicious. It’s eight $29 million house that they are renting for $1300 a night no matter what night of the year which is completely uncommon in Hawaii. The house is also for sale while it’s being listed for rent. The owner refuses to show any waterfront photos and only shows photos from the real estate ad which you could download from the Internet. When I tried to contact home away To verify the listing because it appears it could possibly be fraudulent, I got on the phone with a person who could barely speak English and sounded like they were from India. I asked to speak with the manager and waited a long time on hold and then was finally hung up on about 20 minutes into holding. This is the ridiculous organization. They repeatedly fail to manage their business properly. I will do everything I can to not use them but like the resources of of their website to find listings. 2nd attempt to use: We could not make our reservation due to the wild fire smoke since my husband was recently hospitalized for respiratory illness. The booker REFUSED to even ATTEMPT to re-book the house in the middle of August at the height of tourist season!!!! I find it maliciously UNETHICAL and am astonished that the booker and homeowner would be so foul!!! How Pathetic!!! 1st attempt to use: I rented a vacation rental through this app and the renter would not respond to my request for a refund so I contacted customer service for support. It took them a couple of weeks to respond to my inquiry!! And then their response was lame saying that they were busy! The only reason why I would book through a third-party like this and not directly with the property owner is for a sense of security. However, given this absolutely disgustingly atrocious customer service, I cannot recommend them or an app that supports them!
My favorite vacation home rental site
by Lyle02 on 2019/04/07 23:01
Love this site over the others. Only part I wish they would change is to require houses that have pools to specify if they are heated or not. I have found out even the virtual assistant has been wrong by telling me a specific property doesn’t have a heated pool only to find out later it does. Otherwise it’s my favorite go to site!
Spring Break 2019/ Family time
by Family Time nothing better! on 2019/04/07 15:47
Our experience at this cozy and VERY CLEAN home was nothing less than perfect. We were not only able to enjoy the beaches, boat rental for the day, but also enjoy the home and some much needed family time. We brought our corn hole, grilled in the backyard, and were able to sit and enjoy a few family dinners. One of the best things was the location. We were not right in the middle of all the tourist areas, but able to enjoy them as we wanted. Several personal touches that made you feel welcome, as if you were at a home away from home!! Our family would recommend highly!!
Home Away is easy to use
by LesCarra on 2019/04/07 14:57
This is my second time using Home Away. It is so easy to use and I always find something different on their site. I’m extremely happy I checked here for our next vacation stay.
Hawaii
by Marshin4 on 2018/08/22 10:29
Went in a trip to Hawaii that has been booked for months. Stayed at a beautiful ocean front house. Unfortunately a category 5 hurricane is heading directly here now. When we were discussing the matter with the agent trying to find a solution because we are scared for our lives. The gentleman has the audacity to say we can not accommodate for inclement weather. All we wanted was to have him find us another place to stay. The gentleman then told me to speak to him with respect completely disregarding the worry in my voice. Mind you the house is less than 25 yards from the water and currently the direct impact for hurricane lane. Inclement weather is rain, snow or just non-vacation weather. Inclement weather is not a category 5 hurricane. The person I spoke to should be striped of his job because he is the poorest customer service representative I’ve ever spoke with. Now me and my family are sitting 25 yards from the beautiful ocean waiting and hoping for a safer place inland. The best quote from this foolish man was there is nothing we can do. There is nothing we can do.
Buggy App
by jjob987654321 on 2018/05/30 13:31
I am a regular user of HomeAway and appreciate their service however I have two major issues hat I believe will be their downfall if not addressed: 1. Fees are not transparent and are becoming out of control. Rather than recognizing the opportunity to compete with the Airbnb’s of the world on fees it is as if they instead just jacked up fees across the board. Further, because the “price per night” does not include the fees and charges across properties are inconsistent, the search experience is much more time consuming and frustrating than it needs to be. HomeAway should provide the option to see price per night with fees as a search option at a minimum which would at least increase transparency. 2. The app is buggy. This is in acceptable for a product/company at this scale. Get it together and only release updates when they’re properly tested. Simple features like “favorites” are not synchronized at times with the desktop. The funny thing is that this wasn’t a problem until they apparently recently updated the app because I used it in the past. The share favorites with someone has disappeared. The “draw area” for search (a nice idea) causes the app to crash regularly. None of this should be happening for a company like HomeAway.
Bed bugs
by KimmyO123 on 2018/09/28 23:19
We stayed at Solare Tower room 706 and I woke up to multiple above bed bugs and blood stains on my sheets. When we reported it and employees came to inspect they found more bed bugs crawling around and they took pictures as well. I have video and photos. We came from San Antonio to celebrate my uncle’s 45th birthday and it was ruined because of this experience. There were no other vacancies so we had to find other lodging on our own and were turned away by many places because we only needed two days now and most will only rent for a 3 day stay. We spent hours looking for new lodging. I have bed bug bites on my body and scalp. My mother also has bed bug bites on her body. My uncle’s partner also has bed bug bites on her body. I already have sleep issues and this experience has aggravated those issues. Now I’m afraid to sleep at our next rental because I’m afraid of bed bugs. I’m also concerned about the three households that we will return to. Will we bring bed bugs back home with us? I hope not, but it’s possible. We, a family of four had to inspect every article of clothing and spend hours in limbo. We didn’t have a place to stay. Staff was unhelpful. We had to find a new place on our own. Our first trip to Padre was ruined because of this experience. We drove five hours to get bit by bed bugs.
Magnificent Magnolia Cottage
by One One Five on 2019/04/10 17:51
In Hendersonville, a short drive to Asheville, NC. We had a wonderful stay, and felt at home right away. Nice sized covered front porch, with seating for four. House has been tastefully decorated, and we loved the ten foot ceilings, and all the charm of the place. Wood floors throughout, and even though the floors weren’t quite level in places, it really doesn’t matter. The kitchen was fully equipped, including both a regular coffee pot and a Keurig, and even a toaster and blender. Lots of blind covered windows let in lots of light, even on a cloudy day! Bed(s) were extremely comfortable, and extra linens and towels were provided. Washer, dryer, and dishwasher were definitely a plus. Everything was very clean. Nice neighborhood, a short walk to a great coffee shop in one direction, and just a few minutes to downtown Hendersonville, which is great! Restaurants, antique stores, and all kinds of small specialty shops. Wished we had more time to explore everything there was to discover. The owner was very quick to respond when I messaged. My one recommendation is that there should be some kind of steppingstones or sidewalk from the driveway to the front porch. We had quite a bit of rain during our visit, and our shoes got kind of wet in the grass, and then we wouldn’t have had to worry about tracking dirt and water inside. Still, in my opinion, a five star getaway. If it rains during your stay, just leave your shoes at the door!😁
Property owners and calendars
by R Starling on 2018/03/06 15:59
The HomeAway app is convenient, but there are a few things that could make it better. One very important thing that HomeAway needs to do is punish owners w a fee for not updating their calendars on a regular basis. The calendar/app says the property is available, so you submit a request. It can take a day for them to get back to you to say, “Oops, sorry, our days must be crossed. Can you shift your plans ahead 3 days?” Sure, I’ll just call the conference and tell them to postpone everything. And this happens over and over and over until you’ve wasted a week trying to book individual properties. In addition, the search function needs to be improved. It doesn’t include all possible properties, even though they make you think it does. For example, Pasadena & Altadena CA are adjacent cities. If you do a search for Pasadena, you might have 5 Pasadena properties & 1 from Altadena. This leads you to believe that there’s only one in range in Altadena. But then, do a separate Altadena search, and it gives you 4 additional properties! There’s got to be a better way to do the search on your phone.
Reliability and Quality
by Atltam on 2019/04/30 16:48
I enjoy the application and it’s ease of use and our rentals have always been wonderful and exactly as described. I can easily and quickly filter on what I’m looking for, the prices are prominently displayed for clarity, instant booking is great and the ease of contacting the owner through the app is also top notch. I also like the ability to look at the cost breakdown, BUT here is where I PAY for all that convenience. This app used to be my go-to to find a reasonable, quality alternative to hotels! Not any more! Often the fees exceed the cost of the rental! What??? No, absolutely not, I won’t pay it, so I end up not booking with you more often than booking! The fees your app are charging owners are passed along to me and in some cases, are pushing prices WAY above even luxury hotels. The original purpose of the app has been lost. I am still giving the app a 4 because of all the great functionality. It’s a shame I can’t give it 5. Go back to your roots, lower the fees. Your model is inching out your original client base.
All reviews don’t display in app. Only top ranked and most recent. Also can’t vote on reviews in app
by SB76totheocean on 2018/05/17 11:30
There is no way to scroll down in the app to read ALL reviews. You have to go on a pc to the vrbo site to see all the reviews. This is a critical feature that is needed because not everyone has a pc and depends on the app. Very important review information is not seen and this is supposed to be one of the features that’s makes your site appealing. Also you can’t vote on helpfulness in the HomeAway app like you can on the vrbo website. This too is very important as owners can upvote good reviews by using other email addresses to push the good ones to the top. This is what is first seen when you go to reviews in the app. Again another reason why expoaing all reviews in the app is critical. We now have to pay a fee just to book with the site. So it’s time to start delivering features that allow a traveler to make the best informed decision. At some point not exposing all the reviews in the app is likely going to result in liability to homeaway if a decision is made on a property that had the information in a review that homeaway didn’t expose.
BEWARE, They are not looking out for you
by Xmas0421 on 2018/01/02 23:14
After booking previously without issue I found a rental through Home Away for a trip to Vancouver this past summer. I booked and was approved, then the renter contacted me outside of the app and asked to transact directly. It’s a VERY long story but I found this suspicious and asked Home Away for advice and if this was against their policies. Home Away responded that it was not against their policies and that the renter had great reviews and told me not to worry. Long story short, the renter is a HUGE scam artist who took me and many other Home Away customers for a ride. I was able to get a refund, and found other accommodations at 10:00pm at night in a strange city. I did however lose a lot of extra money due to a last minute desperate situation, I was put in harms way because of my dealings with some seriously shady people, and Home Away did NOTHING to help before or after the fact. I have contacted them after the event and sent details and further proof that they had done me and other customers a disservice. I guess they are too busy to be bothered because they never even followed up about my concerns. I will never use this service again.
Easy to use!
by Roadtrip Steve on 2018/08/20 17:21
HomeAway is my go to app for all vacation rentals. I have used the app for several years for houses in the Rocky Mountains on ski trip to beach getaways on the East Coast. The app is incredibly user friendly and makes communicating with rental owners about payments, check in procedures and check out a breeze. Recent searches, favorited properties and past trips are saved automatically which helps when looking through the endless options available. Other user reviews are extremely helpful when scoping out your next vacation spot. All properties I have rented through this app have been exactly, if not better, than advertised. In short...I’m hooked on HomeAway. Thank you for making a potentially stressful activity the last thing I worry about every time!
Incorrect or out of date information.
by Graysgo on 2019/01/29 03:22
I gave a 2 rating because we signed up for a property and found out the next day that the owner did not have it available at all and was unaware it was being shown on the HomeAway or VRBO sites. Luckily we were able to find another property for the same 2-day weekend, but the cost was $500 more and not as good a fit for our family. While completing the process of that reservation, HomeAway offered damage insurance to finish the payment but I thought I had seen a damage waiver cost in the original fees. The website didn’t allow me to go back to look at the previous steps to review before making the decision about damage insurance. Fortunately, a quick reply to a query I made to TurnKey explained the TurnKey damage waiver policy, so I was able to make an informed decision. We had a bad experience with a HomeAway rental in Montecito CA last year for a wedding in Santa Barbara. We documented our complaints for that experience. We are hoping for a better result this time in the same Santa Barbara area. We will be happy to raise our rating based on a better experience.
EXPEDIA BOUGHT VRBO...
by jme2maui on 2018/06/26 04:27
NOW HOME AWAY! Expedia aka Home Away charges a “service fee” to the renter(s) based on the price/day x total days you’re booking it for. VRBO let owners post vacation rentals & renters could contact owner directly. We did this for many years for 2 condos in Maui. I recently booked 2 different condos (prior condos were sold) and one owner used a Real Estate company’s property management to handle payments & other “vacation rental” needs on the island as they reside in Washington. Unaware of this till way later. I HAD to enter my cc info to reserve, Home Away bam gets their fee. It also said full payment due at time of booking. Done. NOPE! Got confirmation email from Home Away stating payment received a few times. Days later I get email from H A requesting payment. Then from the property management that I knew nothing about! What a hassle. Because H A stated “full payment at time of booking” and I had a difficult time getting direct contact info for the owner from H A I just found this to be such a hassle! HOME AWAY, owner info needs to be easily accessible with their rental posts! You don’t own these properties!! Just be careful fellow travelers.
Horrible Experience
by Lealls on 2019/02/14 15:45
I was booking a cabin for a nice week getaway and the owner offered to give me a payment plan. He set up two payments and altered the price to what I’d be paying that day. Once I used the link provided for me, I put in my card information and the booking agency double charged me! I notified them of the problem and they placed a hold on my account. They said it would take 24-48 hours for them to let go of my money!! I went to the bank and the supervisor there said that they could get the money back to me quicker and all that HomeAway had to do was fax over a company letterhead stating that it was just a hold and that it is being released. I called HomeAway back and they said that they “ couldn’t “ do it, and that they don’t have the resources to. I was on the phone with representatives 7 different times just to get that answer. One representative even hung up on me. My money wasn’t release until 3 days later. The representatives that I talked to were very rude and unhelpful with the exception of one of them. I genuinely would not recommend this booking agency at all.
Communication
by Smith's From FL on 2018/03/12 15:03
We don’t care for having to put in our credit card info, just to confirm dates with property manager, then getting charged for each property inquiring on. We had to provide the info, in order to hit send for our message. Originally, we booked & paid for one property. Money came out, we got a confirmation & we thought we were booked/confirmed. But, we got a notice of a refund & a message from property manager/owner that the dates were actually not available, even though the online booking system said that they were & allowed us to book it. Not very happy that happened & that we now have to wait for our refund. So, that is why we are now asking for date verification!! We should not have to have our credit card info charged, until we’ve settled on the property we want. They are booking fast for June and we had to do multiple date availability confirmation requests. Has to be a better way, like it used to be.
Wonderful app!!
by misslouleelou on 2017/09/21 14:39
I have a large family and we do our share of traveling. If you require more than one hotel room things get very pricey. I'm top of that, there are no "common areas" to visit with family in most hotel rooms. I love this app because it allows me to reserve homes or condos with multiple bedrooms and bathrooms to accommodate my family for a fraction of the cost I could pay at any hotel. Every reservation I have made has turned out wonderfully! The reviews are very helpful, and the rates are astounding. I recommend this to anyone traveling out of their home area for more than a couple of nights. You will save money and recognize so many more benefits over staying with a hotel! App is very user-friendly.
Finding the right accommodation is getting more difficult
by Allthegoodnamesaretakn on 2018/12/01 04:30
It used to be easy to find an apartment, condo or house in the HomeAway app. In the last year, it has changed. Many listings are now for a room in a house (a la AirBNB), but there is no category for rooms. People list them as a studio, or more often as a 1 bedroom/1 bath apartment. Some people are listing each bedroom in a 4 bedroom house as a house (shared bathrooms and kitchen?! - I don’t want a dorm room!). You often have to wade through half the description to find out what is really offered. They have also added motel rooms. And, lastly, some have “kitchenettes” that are nothing more than a dorm fridge, sink and a microwave. There are also RV parking listings, no RV - just a spot on their driveway for $27/night! And an old single-wide mobile home where the owner and his dog would move to a neighbor while you are there - nicknacks, stacks of mail and dog hairs included at no extra cost... I’ve also found that prices are much higher this year, often 30-40% higher than equivalent places in past years. Searching always defaults to “HomeAway Sort”, rather than staying in the category you have used previously. It’s annoying, and requires more keystrokes. HomeAway needs to tighten up their policing of entries and improve search parameters, or they will lose customers. I am almost gone.
My Go to travel App
by Lizwim on 2019/05/07 13:05
I have been using VRBO and Home and Away for 10+ years. We have book many a vacation homes as well as weekend trips. We have always found it easy to use. The pictures, description and reviews have always been accurate and helpful for finding accommodations that fit our needs. VRBO/Home andAway has also been great at handling problems with bookings. My daughter booked a spring break trip and the management company backed out within hours of her payment. VRBO/Home and Away got her money back in full within hours. I also have to compliment fellow users. Everyone seems to right excellent detailed reviews that really give insight to the property and their experience. That is so very helpful!
Barrier Island Tetreat
by LandreyB on 2018/07/17 17:02
Barrier Island Retreat is a wonderful place to stay. Two of my daughters and I enjoyed our long weekend getaway so much. This apartment is adorable as well as comfortable, and the owners Deby and John are awesome. They do not hover around, but are always available and very knowledgeable about the area. The location is great, access to the beach very easy and just a short drive to St. Augustine makes Barrier Island Retreat the perfect place to stay. Not having a full kitchen was no problem for us. A very nice grill was available if we had chosen to cookout, but the refrigerator held all the cold foods we brought along and we brewed tea in the microwave. We do plan on making this place one of our go to, home away from home. Thanks again for a wonderful visit!
Absolutely spectacular!
by amymarieburke on 2018/05/19 20:25
We were blown away when we walked into this beautifully appointed guest home. There was nothing lacking and everything was pristine, new, and of highest quality. Joerg was an outstanding host and was gracious about letting us stay another night. We certainly hope to be back. Plenty of room for privacy and to stretch out with 3 full bedrooms and baths. The hot tub and sauna are in the guest house, although the salt water pool is part of the main house. Property is less than a mile from a wonderful breakfast and lunch cafe, although the refrigerator and pantry were full of breakfast supplies had we chosen to make it. There was both an Expresso and a coffee maker. Just cannot say enough good things about this wonderful place.
Please make owners update availability!
by bobby's_girl on 2017/11/24 23:20
I love the app, it’s easy to navigate. My only frustration comes from selecting the perfect home that has no bookings on the calendar only to receive an email from the owner that it is not available. Then I go through the same process again!! Each time I try and book and probably go through a minimum of 3 that look available but the owner has failed to update their calendar- it’s very frustrating! I wish there was something that made them keep the calendar updated. When an owner tells me it’s not available, I usually respond with “how strange, the calendar shows it available, you better look into this great mystery!”
Overall okay
by Iam_mrcashflow on 2019/04/27 21:41
The app it’s self is okay but the Listings can be a bit money hungry. No cancellations unless you pay a fee $$. Okay normal, but most places I’ve stayed at only charge that if you cancel day of or day before. You can’t cancel 60 days before without the cancellation fee (which is actually something you have to pay for ahead of time (like insurance) if you don’t think you can make it and in that case just don’t go) Places you can stay at look cheap but when you go to book the price just about doubles due to the owners fees, cleaning fees, alien abduction protection fees. You know, just the normal “let’s tack on more stuff that seems legit but it’s not.” I think it’s all so-so and eh but if you think you’re about to get a “deal” be prepared to pay extra just to have the lights turned on. Kidding but really though...
Spring Break 2019/ Family time
by Family Time nothing better! on 2019/04/07 15:47
Our experience at this cozy and VERY CLEAN home was nothing less than perfect. We were not only able to enjoy the beaches, boat rental for the day, but also enjoy the home and some much needed family time. We brought our corn hole, grilled in the backyard, and were able to sit and enjoy a few family dinners. One of the best things was the location. We were not right in the middle of all the tourist areas, but able to enjoy them as we wanted. Several personal touches that made you feel welcome, as if you were at a home away from home!! Our family would recommend highly!!
Absolutely Superior!
by Mark & Vonda on 2018/07/03 23:32
My wife and 17y/o son stayed at Casa de Banta for the second time during the last week in June 2018. It was the BEST HomeAway experience we have ever had. David & Libby were very accommodating and had some great restaurant recommendations. There were plenty of kitchen appliances, towels, and very comfortable furnishings. The outside patio area was a great place to have breakfast every morning and a glass of wine in the evening. It was nice having parking that was onsite in the middle of town. Walking distance to everything except to the beach. We will definitely be returning as St. Augustine is one of our favorite getaway places in Florida. I couldn’t of asked for a better way to spend my 60th Birthday!
Difficult Security & Negligent Service
by Qzine on 2018/10/25 12:31
Although it’s frustrating to log in sometimes, it doesn’t compare to the problematic customer service system. It is based out of this country and the customer. Serv. Reps. Don’t know how to handle problems...so they dont. I’ve been on VRBO since 2012 and recently they have completely computerized and algorithms based, so if you have one fussy renter who gives an unjust review because you didn’t have scissors in the kitchen, they will not consider you for advancement in their status. Or a woman who misread the deposit/insurance policy and when she contacted VRBO (international workers), they told them it wasn’t there problem and they should contact me? They got the money! When I addressed the issue with them via email, an automated email stated they would get back to me shortly...nothing
Excellent place to stay
by chicshimmers on 2017/09/30 14:48
Our stay in Vernazza at this property was great for the following reasons. The place is very clean, even the comforters smelled like they just came out of the dryer. Towels and bed linens were starch white. Pillows and mattress were very comfortable. The property owner was attentive to detail, leaving extra toiletries, kitchen items like teas, snacks, etc. We had plenty of towels and pillows, comforters. The owner has great communication and tells you how to work certain things. It's very easy to find and very close to the train station. For a family of 5 we were surprised at how roomy the place is. You will not be disappointed if you stay at this place.
Rocky Creek Cabin.
by meme3366 on 2018/09/26 15:11
Absolutely beautiful. The owners have thought of everything for a comfortable stay. The cabin is super clean. (I am a clean freak so this meant a lot to me) down to the smallest little details. This was our first trip without kids or grandchildren in 30 years and we were not disappointed. The view is breathtaking. So relaxing. The bed was so comfortable you just didn’t want to get up. We will definitely be back. My absolute favorite smell in the world is fresh wood and that is exactly what I smelled when I first walked in. The fire pit and waterfall on the patio was mesmerizing. Can’t say enough about this beautiful peace on earth. God bless
Please don’t book through this site
by ALJ6123 on 2018/07/10 19:18
We dealt with an issue on our stay with cleanliness and then with our safety and being harassed by an employee on the property after trying to address the issue of the house not being clean. Home away security and customer service have done absolutely nothing to resolve this issue. they could not get me any kind of refund even after hours of phone calls and emailing back-and-forth with customer service sending in photos of The employee harassing my personal Facebook weeks later. I am blown away by the lack of customer service. this is a hospitality industry you should care if your customers stay in a clean and safe environment. Home away claimed they are just a online booking platform and have no responsibility to anything that happens to the customer during their stay. Very concerning.
Bad experience
by jennie.t in pa on 2019/06/07 22:05
I book a condo for week in Wildwood Crest New Jersey. We wanted to go down as a family and all stay at the same place instead of hotel rooms which we usually did. I booked the condo in September and paid $1670 on it. The end of May a few days befor rest of payment was due I got a email saying my reservation was canceled with no explanation!!!!! Needless to say we were all very disappointed I tried to book other places in the same area in around the same price range but could not find anything. I received no help from app and owner of property would not respond to my emails !!!!
Paradise indeed ...
by Ladysosac on 2018/11/09 22:13
Blue Nest ‘ is definitely a paradise for a peaceful , quite wonderful vacation for the whole family ... this beautiful house has everything you could ever imagine , just pack up & go , the deck is outstanding with his view , we spent just about our entire time out on the deck for breakfast - watching the surfers at sunset , brunch and evenings just absorbing the gorgeous ocean view with the relaxing sounds of the waves .. it was for my Sons gorgeous beach wedding which was located next door to us , very convenient because we had several elderly people staying with us , the owner & management staff was excellent in every way !
BEST WAY TO STAY!
by TropicLub on 2019/05/21 06:31
I am getting ready to go on my third trip to Italy. I have used Homeaway properties in Rome, Milan, Florence, and also Lucern Switzerland 🇨🇭. Each one was different and unique and located exactly in the areas where I wanted to stay. Dealing with the hosts of the property have been pleasant and easy. I made a wonderful new friend of my first host in the Rome and will be seeing her again next year. I highly recommend home away, it is the only service I use when I am looking for a place to stay when I travel. Whether I am traveling alone or with my family I can always find exactly the right property!
Love To Vacation This Way But Fees Are Getting Out Of Hand
by ricerays on 2018/04/25 01:21
I have been using HomeAway/vrbo since at least 2007. All but one of our experiences have been great and without issue, but recently I’ve noticed a pattern of increasing fees in all of the fee categories pet,cleaning,service fee, etc. I feel that an advertised price of $175/nt should not turn into $300 plus and it has, with increasing frequency. This inappropriate greed will cost this industry and its people in the long run. I hope that HomeAway will address this or change its teaching in the workshops it offers to property owners. There are a lot of good people still on here but just be aware of everything and not just the cost per night you see with the picture of the property.
4th of July Vacation
by RIAJr on 2018/07/08 21:39
What we liked about this little place was it was within walking distance from the beach and many different restaurants. You don’t have to worry about trying to find parking or pay for parking. I would highly recommend this place to any couple that is looking for a nice getaway. We’re a couple that likes to be on the go and this location gave us easy access to the main Highway which enabled us to travel to all our activities. We would defiantly recommend this rental to our friends and family members. I would also like to say that if you have any questions, just send a message to Fabrice & Sabrina and they will respond well within an hour. Our trip to Florida was filled with adventure, meaning our fights were not on time and the whole time I keep in touch with them. They also checked in on us to see if we had arrived at their rental okay. Great people to work with. Ralph
App is good, could be great
by Birdgirl52 on 2019/05/28 05:01
I use this app frequently when looking for a vacation rental. I find it easy to use and very helpful to access info on a place I've booked. What I don't like is that the reviews on the rentals do not show a date so there is no way to know how old they are and I really depend on the reviews for help in making a decision. Another thing I don't like is that you have to put dates in to see if they are available. I'm pretty sure if you don't use the app but use the home away web site you can just check availability without entering specific dates which I find much easier and much more helpful. Fix these two issues and I will gladly give it five stars! ⭐⭐⭐⭐⭐
Not user friendly! Profit based!
by Koiphish3 on 2018/01/18 03:45
I am hoping some developers will start making 3rd party apps to replace lame apps like this. VRBO has already cheated its hosts by defaulting on prepay contracts and a company mission of. A prepay platform. Now they are making local map searches very difficult with hidden map functions. Hosts want my and pay for a local geographical searchable rental. What a bummer to pay a company for marketing your rental, only to find attempted searches suggesting other rentals outside of of your area. We have about 19 rentals in the Big Sur area and VRBO shows 800! This last version requires reconfiguration of map, filter and outline function nearly impossible for the average user. More inventory in an area means more sales and fees for VRBO. A convenient result of NOT updating means no map or search functions. Most people do not update apps that often... especially power users that might be able to figure out the later lame versions. I am trying to push people over to airbnb platform, but they have done the same sneaky “updates” for profit gains. You might ask how suggesting an area NOT asked for will benefit a traveler or a host! Both end up disappointed, with no refund options.
Pricing problems
by Irishkit on 2018/07/02 18:41
I used to use Homeaway and VRBO all the time. The last couple times though have been very frustrating. The fees aren’t obvious... and aren’t a small matter... a $250 a night (2 nights) charged my credit card for $1259. Of course that includes a cleaning deposit that will be refunded- but since I am not staying until next summer... that is a whole year where they get to use my money. Second, and more importantly, this is the second time in a row that I have been notified by the owner that their fee schedule wasn’t up to date. So instead of $250, it is $450 a night with a 4 night minimum. Meanwhile, I am getting confirmation emails from HomeAway and telling me I am booked. Can the owner just arbitrarily increase the price like that? Am I booked or not??? This is not worth the hassle.
BEWARE THEY DON’T BOTHER TO VALIDATE YOUR EMAIL
by Banjo Willy on 2018/06/02 07:11
I made a reservation without creating an account, which just asks you for your email once. Having done that, I reserved and paid thru Apple Pay, and was informed I would be notified if the owner confirmed the reservation. I never received a confirmation, then later found out I had still been charged $400 because the owner confirmed, but I never received the confirmation because I made a typo when entering my email. The app only asked for my email once, never had me re-type it, and did not do anything when they received bounce-back messages for the email address I accidentally did enter (I misspelled gmail as gamil). They still charged me the full amount and made no effort to make it right or change their protocol to protect others from this happening.
Cavanaugh Bay Rental- Coolin, ID
by Suze - Washington state on 2018/08/06 15:49
We thoroughly enjoyed our stay at this cabin. It was so comfortable and homey and you could tell that the owners take great pride in making their home beautiful for renters. It is spacious and well stocked. Our grandkids played the board games every day. They especially enjoyed lively games of Life and Monopoly. They brought their inner tubes and floated down the stream and swam and fished at a secluded beach. They were especially competitive golfing at Priest Lake golf course. Oh, yes, we are now addicted to huckleberry milkshakes. What they said when we left?....”This is what memories are made of!”.
Great app missing one feature
by Bruce1186 on 2018/05/06 16:00
I love VRBO and Homeaway. We’ve been using both for many years and have great memories vacationing at a comfortable home in plenty of towns and cities. We take our dogs when it’s a drivable distance so I love the pets accepted filter option. Being able to create favorites folders when searching for an upcoming trip works great, but not being able to create new folders within the app is a big miss. A user must login on a computer in order to create a new destination favorite folder to be able to save properties from the app. This feature needs to be added to the app.
Where do I start???? Not a good experience
by NovemberB on 2017/10/30 17:06
I reserved HomeAway location which I had to cancel due to work relocation. I have my cancellation request but was charged as a "no show". I've been trying to reach a resolution for months now. I have the hardest time reaching someone regarding my refund. The times I have spoken with someone I was told the issue would be resolved. I've been dealing with this for at least about three months now. I feel no closer to a resolution and don't have much faith I'd ever get this resolved. Despite the issues I stayed at a different HomeAway Location, which I loved. I was told my deposit would be issued shortly after my stay. When contacting the home owner I was told I should've received my deposit weeks ago. Still I've yet to get a refund for my cancellation or my deposit.
App Needs Work
by von4mom on 2019/04/18 02:22
I used HomeAway for years with no problems. Recently, though, it is become terribly frustrating. The fees, which seem very random and unpredictable, are not reflected in the price you see as you search for properties. What should be a simple search to find a place to stay turns into hours of clicking through to a final price only to discover it’s triple the rate you set in your filter. If this is intended to lure you in with a low price point up front, it’s having the opposite effect. Air BNB is much easier to use. I’ll check back occasionally on the reviews to see if this issue has been solved because I really have found great homes on here before. But, for now, I’m deleting. Not worth the stress.
Bait & switch
by quacker987 on 2017/10/16 19:26
I input my dates and price point before searching and it returned a number of properties. However when I tried to book a certain property the price jumped from $225/night to $395/night before taxes and other fees!!! When I called the reservation number I was told that the price change was the price for the days I selected. It seems to me that if you put the dates in before you search then it should show you the actual price of the property for the dates you selected - not the price for some other date. Apparently it doesn't work that way which makes the website fairly useless if you're searching for properties within a defined price range for specific days. Disappointed with this service to say the least.
Thanks for the memories
by fifty more on 2018/05/04 11:31
For our 50th wedding anniversary this home provided a wonderful retreat for our two adult children and their families. The dock/lake had special appeal for the fishermen, the fooze ball table a delight for the child, and the natural surrounding beauty, peace and quiet, and comfortable home had special appeal for the women. The joy of being together was heightened by our visiting the Hiddenite museum, sluicing at the gem mine, touring the the distillery, and driving through the zoo/park - activity information included in a notebook provided at the house. Good memories created during our stay. Thanks again.
We Love The easy Way It Is To Travel
by Papa Knows on 2018/01/20 19:12
My Wife and I like to have a family vacation and with Home Away,they make it so easy to plan and travel. This year will be our 7th in a row. It is so easy and convenient to use the HomeAway app. Cape Coral Florida again as we never get tired of the fun and sun. Unlike the cold and snow for Michigan winters. We are planning to take the family to Disney Wold in the next few years and maybe even to Hawaii for my retirement vacation!!!! You cannot have an easier booking experience with anyone that compares to HomeAway.
Nice alternative to AirBnb
by apex hub on 2019/01/26 05:18
I was having trouble finding places last minute in Maui and Oahu. Air BNB was coming up a bit short so I thought I’d try something else. I was surprised to have found lots of good rentals within my budget range. I found the layout and presentation — not to mention the fluidity of the app — very easy to navigate and comprehend. Thought I’d end up booking at least one of my two rentals on AirBnb, but looks like this has become my number one option. Appreciate the service — thank you!!
Needs more features and doesn’t sync with desktop website correctly
by Bdub1997 on 2018/07/05 22:43
There needs to be other features besides favorites. It would help tremendously to be able to eliminate homes when looking so you don’t have to keep seeing them and trying to remember why you didn’t want (without looking through pics and descriptions again). It would also be useful to add notes to a particular house as well so you can use that when trying to narrow down houses. Also, when you favorite a house on the desktop website it goes on it’s own list instead of combined with others
This retreat property
by june ladybug on 2018/06/24 22:01
I recently stayed at this resident in June 2018 for my birthday weekend l. The house was awesome it’s every women’s dream house. I arrived a few minutes late. But check was easy and very accommodating .Once inside I found everything to be very clean it was a quite area. You can find everything in the area Don let us know there was a Walmart 7 minutes away which was very helpful. I will definitely tell you if your looking to book this retreat don’t hesitate do so it is well worth it.
BEWARE
by Pinksmiley on 2018/05/15 18:31
This apparently is a scam site! I booked a property got a confirmation email and 3 days later i got an email saying this property only did Saturday to Saturday. I searched more and found another one. It gave me instant confirmation. They took my payment of $2400. Got an email 2 days later they canceled yet again. I called to see what’s going on because the money was already taken out. The representative said she couldn’t help me I would have to call back in a few hours to talk to someone else. I asked if they could call me back and no they don’t do that. So now they have already taken my money, we have no where to stay and now I doubt they will have anything available. I would NEVER book from here again!
HomeAway’s App Inaccurate list of available units
by Murk 75 on 2018/09/27 02:47
To whom it may concern: I attempted to rent a 1 bedroom condo unit from Inna in La Quinta, CA for the period of January 29 to February 12, 2019, as it appeared available. After submitting information and committing to rent that unit, I got an email from Inna who said the unit recently had been rented; that was last weekend. Yet, today, 9/26, that same unit continues to appear as being available for even a lower rent for the same period on the HomeAway app. So, either the HomeAway app is misleading in terms of what units are actually available or Inna has misrepresented the availability of the unit that I sought to rent from her for the period noted above. Please respond. Thanks for your time and efforts here. Brian Sweeney
Are My Dates Available?
by Henry&gracie on 2018/07/01 14:42
The only issue I have with Home Away is that I have to give credit card info before I know if I have the rental. Other rental sites show what dates are available and I like that transparency. Home Away feels a bit like the owner can discriminate if there are multiple applicants for the same request. I have been turned down more than once for- “I have another party also interested in these dates”. Then I have to wait to hear that my credit card wasn’t charged...but my info is out there.
Everything you need in one app
by Argett on 2018/04/23 13:10
This app makes traveling so much easier. I am never searching for the address of the place we are staying because it is in the app. All of the information about the booking is included in the app (how to get in, special instructions, etc). The app even will let you know information around the area. It is so handy to have everything in an app so I am not digging through my emails or printing the info. Thank you!!
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