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Description
Find more than somewhere to stay. Find the space to reconnect on homeaway. From apartments to cabins to condos to beach houses, find the best vacation home for you and the people who matter most. Search rental homes worldwide. - Rent unique homes in travel destinations across more than 190 countries. - Filter by what’s important to you: price, location, amenities, and more. - See property photos and reviews at glance. - Save and compare the places you love. Book the one that’s best for you. - Have questions? Message the homeowner to ask about the property. - Book and pay securely on the homeaway app with your credit card or Apple Pay. It’s easy and fast. Manage your trips from anywhere. - Reference important booking details like check-in instructions, WiFi passwords, and arrival information — even when you’re offline. - Access your conversations and message homeowners from your inbox anytime. - Use new Siri Shortcuts to quickly view your trip details. - Share important trip details with friends and family. Note: Currency is displayed as USD, GBP, and EUR in the property listings, unless otherwise noted. For more information please go here: http://www.homeaway.com/mobile
This App Does Not Work
by UES apartment hunter on 2018/12/12 01:35
I booked a home for Christmas on HomeAway, and in the payment confirmation I was sent an email which told me that the check-in instructions were available in the app. After my husband and I both downloaded the app, we were able to see the reservation under the account but when we clicked the reservation, the screen would freeze and we couldn’t go any further. Same thing when trying to access the inbox. I also called Customer Service to ask if the app was down, to which they told me that it wasn’t down and they couldn’t access the check-in information I was looking for, that I needed to contact the owner instead. Why would you create information to be stored in an app that cannot be accessed elsewhere?!? Why have an app when you have to call the owner anyways? What a waste
No customer service
by NYNY1313 on 2018/12/11 14:44
Terrible “customer service”
Struggling to open messages on my iPhone
by missyskel on 2018/12/11 02:54
I have been unable to read my messages from the renters of the places we rented.
HomeAway
by lorie mk on 2018/12/10 13:49
We have used HomeAway on 6 occasions in the past, and have always had great experiences and stayed in some very lovely homes. We always look to HomeAway when we are going to be traveling. Love it!
Very confused
by bella- peggy on 2018/12/10 05:22
It’s so hard to get hold of the owners of the home I don’t know what going on with my reservation that I book since November and now my Homeaway account is saying the owner has refunded my reservation money don’t know why still waiting for owner to respond we were all excited for this trip and know don’t know if we still have the reservation
Double booked
by Larch1000 on 2018/12/09 23:55
Booked a place only to find out it was double booked! Very disappointed!!
Home away The only Place to Look
by sirliny on 2018/12/09 21:38
Beats any other site on the internet Great attention to new and old clients Properties are not good but spectacular You get the most for your budget I have the app on my phone and deleted all other apps That’s trust Sandy R NYC Ps I’m a tough critic
Terrible app
by Erik788 on 2018/12/09 17:59
Developers deployed zero empathy
Home away from home
by LDS MISSOURI on 2018/12/09 03:25
We have used this site multiple times and the properties have always been been just as described. Love the cozy atmosphere of a home like environment.
They are not honest. Stay away.
by Bhuvnesh and Yama on 2018/12/05 12:30
I have booked an apartment to stay in Madrid during Christmas in July. Only now, they gave me the address of the property. When I see images of the property it’s totally a mess. A building under renovation. They have removed all details of the apartment from the website and the owner refuses to respond to any messages since October. When I asked them for a refund, they totally refused and say that if the property is not to my liking after I reach there, they will find another property that is available and house me there. The managers are rude and not helpful at all. I feel that I have made the biggest mistake of my life by booking a property with them. Beware. Do not make the same mistake I did.
False advertised weekly rates!
by okeydokey? on 2018/12/04 21:18
Looking at a home in Mission Beach with a $693 avg/night rate. When I go further to consider booking a week in Oct 2019, the rate jumps to $1885/night ... wow! Tried to use instant chat to see if this rate is an error - but chat was not working :-(. So now waiting for return message from owner. All seems kinda clunky compared to AirBnB, sorry to say. Just providing feedback per your request.
Love this app
by Garney67 on 2018/12/02 17:29
It is so easy to use and cuts out the middleman when planning a trip.
Tracy Volpe
by Stiggy20 on 2018/12/02 16:18
I am trying to get my money back since your site showed availability for the dates I requested. Owner states it’s already rented. I paid via American Express last night and would like a full refund.
Inundated with “apartment” ads
by Dayfd on 2018/12/01 04:49
Define this application inundated with long-term rental properties which is just an apartment buildings way of putting its units on the radar. Do a quick search to San Francisco and you’re fine over half of the properties are actually rental apartments with the minimum stay of 30 days or more. But if you read into the end it’s a rental agency or property look in to rent their condos or apartments. This is something you use for a one or two night stay. Should be able to filter by minimum stay to get away from those spam properties.
Finding the right accommodation is getting more difficult
by Allthegoodnamesaretakn on 2018/12/01 04:30
It used to be easy to find an apartment, condo or house in the HomeAway app. In the last year, it has changed. Many listings are now for a room in a house (a la AirBNB), but there is no category for rooms. People list them as a studio, or more often as a 1 bedroom/1 bath apartment. Some people are listing each bedroom in a 4 bedroom house as a house (shared bathrooms and kitchen?! - I don’t want a dorm room!). You often have to wade through half the description to find out what is really offered. They have also added motel rooms. And, lastly, some have “kitchenettes” that are nothing more than a dorm fridge, sink and a microwave. There are also RV parking listings, no RV - just a spot on their driveway for $27/night! And an old single-wide mobile home where the owner and his dog would move to a neighbor while you are there - nicknacks, stacks of mail and dog hairs included at no extra cost... I’ve also found that prices are much higher this year, often 30-40% higher than equivalent places in past years. Searching always defaults to “HomeAway Sort”, rather than staying in the category you have used previously. It’s annoying, and requires more keystrokes. HomeAway needs to tighten up their policing of entries and improve search parameters, or they will lose customers. I am almost gone.
Great for planning vacations
by Wayne Buf NY on 2018/11/25 17:46
With abundant choices for almost any location, this app makes it easy to find just the right vacation getaway.
Extremely poor background check and due diligence
by xvc16 on 2018/11/25 14:55
Way too much fraud - HomeAway/VRBO does virtually nothing to verify ownership. It’s true the guarantee IF you book thru them, However little know fact is that if you have an agreement with owner to pay less than listing, instant booking at HomeAway will tell you to deal directly with owner-no longer guaranteed!
Super Tool
by GrammyKate on 2018/11/25 00:12
I am more than grateful for this app that has provided my family some great vacation. Using this app, we have rented numerous houses in various places and have been pleasantly happy with our choices!
Great rental in Oxford
by michael1838 on 2018/11/24 00:00
We recently stayed in this house and it was perfect. I would definitely rent this house again. Great location and nicely decorated. Great for entertaining
BEWARE! SCAM ALERT! DO NOT TRUST HOME AWAY
by JR. Ewing on 2018/11/22 15:41
While trying to book a condo for a weekend trip we attempted to ask the owner if they allowed pets. After writing out the question and hitting submit, we were charged $1000 which was no refundable. The contact number for the property was, and I am not kidding, 999-999-9999. Needless to say the number was disconnected and of course they never responded to any emails. After contacting the Home Away customer service app we were given the run around. First we were told that we clicked “buy now” or the “purchase now” button WHICH IS FALSE. My wife and I travel often and have booked literally hundreds of rooms. I am fairly certain I know how the interface should work when booking a room. Not to mention you cannot buy something on the internet without clicking atleast 2 or 3 confirmation buttons. THIS WAS NOT THE CASE in this instance. When we clicked to submit the question we were charged $1000 Now keep in mind after Home away blames it on Expedia, Expedia tells us that although they own home away they have nothing to do with the actual renting of the properties. We have gone in this circle numerous times with not one person being able to put us into contact with anyone who can handle the issue. They claim we “entered our credit card information”. This is absolutely FALSE. My wife had her credit card information already stored in the app and this allowed the scammers to STEAL our money. Not to mention the Home Away customer service staff is unbelievably rude. Absolutely shockingly rude. With all this said we have been charged the $1000 and are still stuck with the roombut there’s only one problem, there has been zero contact or response which means we have not even been told where to pick up a key should we even want to stay there. There is clearly some sort of scam going on with their website/app that nobody wants to own up too. They all just keep kicking the can down the road WHILE being extremely rude in the process. We have contacted the local authorities in our county and the county of the property and are filing fraud charges against everyone involved. Do NOT trust home away unless you want to lose money while some 20 something child belittles you when you call to discuss the issue
Buggy
by Acc1623 on 2018/11/22 14:04
This version is very buggy. Search is not working half the time. It’s unusable! Please fix
We love Homeaway!
by A new fan 101 on 2018/11/21 12:11
It’s our preferred way to book. Easy to search, loads quickly, always have great experiences there.
Bad App
by chipbruss on 2018/11/19 16:00
This is a terrible app. I paid $1800+ for a vacation rental and the app doesn’t show any information about it. There is no customer support of any kind. Oh here let me add another complaint. The app is forcing me to put a nickname, most of which are taken, in order to post this review.
Beautiful view but their is privacy issues !
by jackson beach visitors on 2018/11/18 19:51
So far not to impressed ! The view is amazing the beach is nasty there are cameras in the kitchen which if you cook with no clothes or women who cook with barely any clothes on it’s invading your space . It’s only been one night and I wanna go some where else . But I will respect this house as my own ! The water pressure in showers are bad. Don’t drink the water it burns your skin if you have cuts or sores. But the owner has been very good to us I understand the camera thing but I feel uncomfortable.
Not real satisfied
by rroberti98 on 2018/11/17 18:57
Trying to book any home in the region and just comes back with try again message dont know if not available or im not filling data out right, airbnb much easier to work with
Fraud crooks
by k.marden on 2018/11/16 17:25
There are fraudulent homes on app. No secure or protection of your booking ans no way to actually speak with anyone. DO NOT USE!!!
Ripped off
by xxyyttuu on 2018/11/16 16:13
When I reserved the house not told about high cleaning fee , service fee and other. Definitely not worth it. Now I don’t know how to get my deposit back !!!
Only site for me!!!
by MzNefertitti on 2018/11/15 19:56
I love booking all of my trips through your app. It’s easy to use, no hidden costs, and I always find what I’m looking for!! The only thing I would change is, if the owners require the $59 insurance.... it will be nice for that to be included on your quote.
It’s ok
by Rachaelach on 2018/11/13 18:09
It’s fine. But every time I click on a place I have to re enter my dates and guests. It’s annoying. And the prices change when you look at your dates. It could be a whole lot more streamlined.
Honeymoon
by Ed & Debbie on 2018/11/13 18:07
We were very happy with our stay. We were on our honeymoon and brought our dog. She had such a great time playing in the lake and it was so relaxing to be able to sit around the fire pit and listen to the water splash against the shoreline. The house was so warm and inviting. The people in the community where also very friendly. We would definitely come back to the area.
Good app
by travel evs on 2018/11/13 02:18
Have used Homeaway a few times and have been happy with the service and places we stayed. Would recommend communicating directly with owner prior to booking for questions etc. In one case the price owner quoted was lower than what was listed on the site. One feature that needs to be updated on app is the inbox used to communicate with owner. Should be able to delete it once you don’t need it. It can get cluttered.
As long as the property is as advertised all is well
by Lajmarrs on 2018/11/12 01:36
But should you encounter a dishonest owner Home Away offers no protection for renters.
San Ignacio Vistas, Green Valley Az Property 1392399.
by The Lubbock Bunch on 2018/11/09 22:50
We enjoyed our stay in this townhome. The area was convenient to the golf courses and was a very quiet and safe area. Canoa Ranch and San Ignacio Bar and grill was close by. The townhome was very comfortable and the price was unbeatable. The owners went out of their way to make our stay comfortable and pleasant. Thanks again, Chris and Dana Ward
Paradise indeed ...
by Ladysosac on 2018/11/09 22:13
Blue Nest ‘ is definitely a paradise for a peaceful , quite wonderful vacation for the whole family ... this beautiful house has everything you could ever imagine , just pack up & go , the deck is outstanding with his view , we spent just about our entire time out on the deck for breakfast - watching the surfers at sunset , brunch and evenings just absorbing the gorgeous ocean view with the relaxing sounds of the waves .. it was for my Sons gorgeous beach wedding which was located next door to us , very convenient because we had several elderly people staying with us , the owner & management staff was excellent in every way !
Bugs or something!
by Stghag on 2018/11/09 19:22
Tried several times to book rooms for an upcoming trip. The app keeps saying try again later. It’s very annoying!
App has serious issues
by Jo13540 on 2018/11/08 23:48
I use Homeaway on a regular basis an it’s generally my first choice if I organize a long weekend trip. This being said, the app is really terrible: while it’s quite user friendly, there is literally no way for my to access my trips, my Inbox or any of the useful screens because of bugs (ooops there was an errors loading your trips). So right now, I have a trip planned for Thanksgiving and I can’t access any of the details 🙄 very annoying...
It’s getting better
by Ty jj on 2018/11/08 23:17
No option to filter out places base on minimum nights stay . Some times I'm looking for a week to two week , but are lead to places that has a minimum of 30-90 days ! How about hiding houses that you don’t want to EVER see again, due to low rating or misleading claims .
Sail away cottage San Blas Florida,
by jfbt123 on 2018/11/08 04:50
Not willing to work with us, keeping deposit even knowing the roads are closed to cottage. And damaging of business around the cottage as no grocery stores or restaurants are open for service. . Check out U tube before renting sail away cottage. See for you self that roads are not safe enough to travel in. Taking money from Retired couple Randy and Jane Babler
Weak sauce
by ArTeeBee on 2018/11/07 20:41
It feels as though little thought has been given towards how people will actually use this app. Here’s one small example. If I already have a house reserved for a set of dates, when I open the app during those dates, maybe opening directly to the property I’m staying at would be smart! Nope, I have to navigate to “My Trips” select the property, yadda yadda. SMH.
Das Good Cabin
by dreamgirl1958 on 2018/11/07 19:45
This was a great getaway for the weekend. Will be sure to go back next year for a longer vacation. Beautiful fall leaves and woke up to some snow. This was a good taste of nature. Misses not having a bonfire but hopefully next time. Would recommend this cabin for anyone.
Effective and efficient.
by DrMarcusRobinson on 2018/11/06 19:05
Great tool. Excellent service.
BEWARE!!! VRBO is stealing money from homeowners :(
by NewFanBack on 2018/11/05 19:48
Worst service ever. Avoid it if you can! Paying $500 subscription per year for sh*tty service, You rent your place and one month later you still don’t get the money. Their support is ineffective. They talked with a very bad English accent. You call 5 times and everytime they say everything is good, but it’s not. Never had a problem like that with Airbnb..
Buggy
by mjalldaynz on 2018/11/03 21:04
Seems hard to focus on the boxes and lags on iPhone X. App rejected multiple valid credit cards randomly. Managed to get booking done but it’s not quite as smooth as it should be.
Absolutely no customer service
by mvkone on 2018/11/03 03:19
This is a profit based company and provides no way to contact homeaway for trips or leave a review. The front page price was 320$ but the checkout price was 570$ along with a mandatory insurance policy. Again, no place to leave a review or contact details.
Definitely not
by angry-guy on 2018/11/02 03:40
What I hate most about this app is the crazy expensive fees that make absolute no sense. I set my parameters and looked in my price range and while scrolling they all say the price per night that doesn’t include all the random and high fees. For example I was looking at a place that cost $215 per night but when I tapped it and scrolled down it was $1,110 dollars per night this is way to expensive and honestly cannot compete with Airbnb
Woefully lacking
by idancelikecb on 2018/10/31 20:31
This is more of a review of HomeAway in general rather than their app, but everything about this platform gives me a headache. Nothing is intuitive. Simple actions like changing a payout method are literally impossible without contacting support. Why is there a separate calendar for rates and reservations? That makes absolutely no sense. I wanted this to be a supplement to my AirBnb income but I can no longer tolerate the platform. And the fees are way higher than AirBnb. Are you kidding me?
HomeAway Costs more than booking a hotel room!
by Vknudtson on 2018/10/31 19:54
Looked at several properties in different areas of Southern California- beach, mountains and desert. In 95% of the properties I looked at, the “manager fees” were more than the price of the stay! One even charges $110.00 for linen fees!!!!
Unexpectedly canceled
by jhsig on 2018/10/30 17:04
Not happy with Elwell canceling on us without notice or explanation! Still waiting for refund 5 days now! J. Sigmon
Crappy search
by Mirandalola on 2018/10/28 18:33
I’m writing this review in the middle of a frustrated search. I searched for properties available today, and got a list of 39 properties. Wow, I’ve got options! But every one I click on isn’t available until next month. I’ll be using AirBnB for this trip...
Hidden charges are a rip off!
by Trolled 1209834756 on 2018/10/28 00:35
Horrible “owner charges “ were outrageous!!! Hidden costs make this site a train wreck!!!!!!
Terrific Service
by Anne Whitney on 2018/10/27 18:13
I’ve had a wonderful experience in Bry-Sur-Marne for three weeks.
Hidden fees
by HiFiHeart on 2018/10/26 15:03
There needs to be more transparency about the fees associated. While I appreciate the option between a large deposit and additional fees, it makes the daily cost quote extremely misleading.
Iffy app
by EyeDoc20 on 2018/10/26 00:43
There are times when the iPhone app won't support transactions on Homeaway and I feel the hidden-extra fees (vs Airbnb) are inflated.
Difficult Security & Negligent Service
by Qzine on 2018/10/25 12:31
Although it’s frustrating to log in sometimes, it doesn’t compare to the problematic customer service system. It is based out of this country and the customer. Serv. Reps. Don’t know how to handle problems...so they dont. I’ve been on VRBO since 2012 and recently they have completely computerized and algorithms based, so if you have one fussy renter who gives an unjust review because you didn’t have scissors in the kitchen, they will not consider you for advancement in their status. Or a woman who misread the deposit/insurance policy and when she contacted VRBO (international workers), they told them it wasn’t there problem and they should contact me? They got the money! When I addressed the issue with them via email, an automated email stated they would get back to me shortly...nothing
Hi
by Ike 1954 on 2018/10/24 22:02
We typically book the day of which apparently requires contacting the owner. Getting the total price upfront would be helpful. Airbnb is much better with regard to these issues.
Price Changes from initial quote...
by lknjjnbbhj on 2018/10/24 15:49
Book a place at quoted amount, then owner comes back to confirm, and price goes up... and owner contact does not read your questions, just sends generic responses. Haven’t gone through with the reservation just yet, as it’s already leaving a bad taste in my mouth... be aware when booking and read the details.
Homeowner used bait and switch to take $2500
by plow112 on 2018/10/23 01:36
On September 25, 2018 at approximately 10 pm, I made an online reservation on Vacation Rentals by Owner (“VRBO”) for a home in Austin, Texas. The listing was titled “Downtown Modern 9 bed Austin Compound…” I was extremely excited about the listing, as I was organizing the trip for my own bachelorette party, which was scheduled for May 16-19 2019. Based on everything I was seeing on the listing, I reasonably expected to pay $449 per night, plus taxes and maybe a small cleaning fee. What I did not know from the listing was that I would be charged a fee that more than doubled the amount I was paying. The cost to stay at the house for three nights before tax, without the “additional guest fee” that I am now disputing, was$1717 ($449 for 3 nights, a $100 cleaning fee, and a $270 service fee). Less than 24 hours after making this reservation, at 12:00 pm on September 26, 2018, I was shocked when I realized my receipt said the trip total was $5,078.05 ($1717, plus a $2,400 “additional guest fee” and tax). I immediately contacted the homeowner to request more information and ultimately cancel the reservation. When I asked the homeowner why the price basically doubled, they explained that their extra guest fee is for any party greater than 6 people, ie. since we are a group of 14, they charged us $100 for the eight “additional” guest for each night of the rental. I was shocked to hear that the owners had this policy for several reasons: 1) the owners advertise their home as a “9 bed compound” that sleeps 16 people (inferring that less than 16 people are welcome in the home at the listed price); and 2) unlike other homeowners who rent their homes on VRBO, the owners here intentionally did not list their fees on the listing itself (see a screen shot attached and compare with other owners who list their exact additional guest fee policies on their listings). The owners clearly misrepresented their costs. Had I known the cost for renting the home for less than 16 people was over double the price, I would not have gone through with the payment. Who would? When I initially reached out to the owners, I begged them to refund me the additional guest fee or allow me to cancel the reservation, since less than 24 hours had elapsed since I booked the home. The owners were incredibly dismissive when I explained that the price was too high for my friends and me. The owner quipped that I should “just convince [my] friends.”Likewise, I called the VRBO customer complaint line and was met by a representative who told me VRBO could not help me because, although they provide the platform for these “homeowners” to implement unscrupulous policies, they had no control over the transactions. Although the owners had a “no cancellation” policy, such policies are not typically intended to protect robber baron-like homeowners who intentionally hide exorbitant fees and effectively steal from people. These homeowners stole my money and VRBO facilitated it.
Home away App
by pink spurs on 2018/10/23 00:33
We have used HomeAway for 4 vacations now and have enjoyed all the homes we have been in, however the app leaves a few things to be desired - it isn’t very user friendly friendly. We have not figured out how to print from the app and haven’t figured out how to send admin an email, nothing happens when we try to access that feature.
Not good filter
by xxooxxop on 2018/10/22 12:02
I say I want to see pet friendly places and 900 places will come up and I have to go through each one to see which one has pets very frustrating
Round 2!
by JBRWLucky on 2018/10/20 17:22
My husband and I absolutely LOVE Camp Ribbonwood ....and so does our dog! We are here now for Round 2 and just booked our Round 3 in 2019. This will definitely be an annual visit for us since it is so special and peaceful here ❤️
Can’t send questions to potential hosts
by nfatima18 on 2018/10/19 06:11
You can’t message potential properties with inquiries, you have to book with payment along to get in touch with them with questions. Perhaps there’s a way to do it, but for usability purposes, it should be way more obvious. This is an extremely basic but essential requirement for a holiday rental app, and I’m floored it doesn’t seem to be available.
Great
by chacarrin on 2018/10/18 22:35
Love this app very helpful
NO INFO
by rdterrel on 2018/10/17 10:55
The app does not show all of the listings available. I made a reservation and the app does not show it leaving me wondering if I am truly reserved. I have not paid yet because they said it was not necessary yet. I think I am a highly rated renter.
So easy!
by LisaPomaha on 2018/10/16 15:42
Best feature is the map where you can specify a road or tiny weird shaped area. Excellent!
Great App
by Big A Bomb on 2018/10/16 01:02
Have used this app several times, it's great. Great for planning a vacation or just spur of the moment rentals too!! Love the app & website!
Extra charges after booking
by dacabobi on 2018/10/15 14:44
They have extra charges after I booked my trip already they charged me 83,87 for some international fee which is supposed to be on receiver part not my part and they never mentioned this when I booked my trip. Such a fraud company I would never use this company for my vacation again.
Not working
by Mom2us on 2018/10/13 22:21
We use this app every time we plan to travel and lately I have tried several times to use this app for different locations/dates and it won’t give the information. Today it wouldn’t give the price for the stay and now it says “please give all information and try again” when you tell how many adults and children. Please fix this as soon as possible so we can continue using. Thanks!
Great app
by Coach Pruitt on 2018/10/13 18:37
Enjoy this app. Easy to use. Great for weekend bookings.
Mini Vacation
by Guerra de Dios on 2018/10/11 19:51
I used this app before and it was amazing.
HORRENDOUS!
by mtcjlc on 2018/10/10 18:48
We tried renting a home through homeaway on our one family vacation this year. We showed up to an absolute DUMP! Abandoned property. No air conditioning. Broken down boats and lawnmowers all over the yard. Grass 5 feet tall. An utter misrepresentation. 3 MONTHS LATER...we are still fighting for our refund even though the owner cancelled our reservation after we complained that we would not stay in such a hole. Our vacation was RUINED and we still are out close to $2,000!!!! Never EVER again.
Mary
by GDNOKEY on 2018/10/09 06:00
We are unable to contact the owner of the flat that we rented in Paris France. Plus we are unable to get into the flat after arrival in Paris. In doing live chat I keep getting the same response from home away and it’s incorrect I would like a live person to speak with at home away
CA trip
by Gpa to the zoo on 2018/10/08 22:24
Good info., and easy to use.
Riverstone Resort Pigeon Forge TN
by vhadley on 2018/10/08 17:16
Always book through HomeAway. No hassle and always well pleased. Book with confidence.
Home away vacations
by Maedaze on 2018/10/08 12:09
I have been using HomeAway for 10 years and it has not failed me yet. Thank you
Chris prices
by camcats on 2018/10/08 09:31
Noticed prices run a little higher for same cabins on home away app than on competitors app airb&b. But certain cabins aren’t on both apps
Not happy with error message when using Discover
by SCBoricua on 2018/10/08 00:05
For the second booking in a row in 2 days, I had to use my less preferred VISA credit card to pay for my booking due to an error message your system gave me when trying to use my Discover Card. Discover Card is supposed to be accepted by VRBO and Home Away yet it would not accept it. I contacted Discover and they confirmed my account is in good standing and it would have accepted the transaction. They reported the transaction was never received by them. So the issue was at your site, not Discover’s. Is this a ploy to keep customers from using Discover? I will report this suspicion to Discover and let them investigate.
Agree
by Pie with Purpose on 2018/10/07 13:48
I agree, the fees are excessive and need to be more transparent.
So easy and user friendly to use!
by momgriz on 2018/10/06 17:53
I love the HomeAway app. I have rented now 6 places, not one bad experience and the owners have been very accommodating and friendly to work with! Will continue to use HomeAway for our vacationing plans!
Easy to use
by Kdhale on 2018/10/05 01:19
Fast, easy and dependable!❤️
Hidden Fees
by Ryan Poolos on 2018/10/02 01:17
None of the prices shown are the actual price. Everything doubles or triples when you go to book. No way to compare prices either so you’re stuck starting to book each and every listing to see the price.
Home Away Complaint Response
by 194344 on 2018/10/01 16:45
We rented an apartment in Paris from Home Away. Everything was fine until we got there and discovered many problems. I immediately contacted the manager and while courteous, was unwilling or unable to address basic problems. Having filled out the Home Away complaint form in detail, the site said it failed to send and to call them at a U.S. phone number—from France. So far there has been no resolution to my issues. I get the strong sense the Home Away is an organization totally committed to support of the owner and provides no benefit to the renter. I have rented from other organizations with no similar problem. I feel cheated.
Cannot book online or the app
by 1SecondWind on 2018/10/01 11:46
I have tried many times the past two days to book a property through the website and the app. The first time my credit card was charged 4 times! But the reservation was not completed. I called support and was routed through two people in a fifteen minute period and they had the same problem as I did and told me they could not do any more to help. I tried again this morning, still the same! have booked many properties through vbro in the past. Seems like they need to fix their system processing and their customer support!
Poor treatment of property owners
by Duanega on 2018/09/30 04:06
Homeaway and VRBO (private companies) were wonderful, transparent, honest sites until Expedia bought each company . If you think they treat the customers’ without respect, you should see how they treat the owners’ of the the properties. I’m daughter and I had properties in New Orleans, La. the pulled our properties off of their site and would not tell us why. Just puff, our properties were remover for no reason. We both had great reviews, We had return visitors year after year, beautifully decorated houses and they just pulled us off their site. Expedia has one of the worst travel Web sites. If you look them up, Expedia has bought many small companies and has ruined them all.
The Homeaway App is Great
by Brown-Lee on 2018/09/29 21:30
The HomeAway app is a great way to search for and book properties to stay at overseas. I love that you can search by a map view. Being able to have a description an$ reviews to read helps a lot in making a selection.
Bed bugs
by KimmyO123 on 2018/09/28 23:19
We stayed at Solare Tower room 706 and I woke up to multiple above bed bugs and blood stains on my sheets. When we reported it and employees came to inspect they found more bed bugs crawling around and they took pictures as well. I have video and photos. We came from San Antonio to celebrate my uncle’s 45th birthday and it was ruined because of this experience. There were no other vacancies so we had to find other lodging on our own and were turned away by many places because we only needed two days now and most will only rent for a 3 day stay. We spent hours looking for new lodging. I have bed bug bites on my body and scalp. My mother also has bed bug bites on her body. My uncle’s partner also has bed bug bites on her body. I already have sleep issues and this experience has aggravated those issues. Now I’m afraid to sleep at our next rental because I’m afraid of bed bugs. I’m also concerned about the three households that we will return to. Will we bring bed bugs back home with us? I hope not, but it’s possible. We, a family of four had to inspect every article of clothing and spend hours in limbo. We didn’t have a place to stay. Staff was unhelpful. We had to find a new place on our own. Our first trip to Padre was ruined because of this experience. We drove five hours to get bit by bed bugs.
HomeAway’s App Inaccurate list of available units
by Murk 75 on 2018/09/27 02:47
To whom it may concern: I attempted to rent a 1 bedroom condo unit from Inna in La Quinta, CA for the period of January 29 to February 12, 2019, as it appeared available. After submitting information and committing to rent that unit, I got an email from Inna who said the unit recently had been rented; that was last weekend. Yet, today, 9/26, that same unit continues to appear as being available for even a lower rent for the same period on the HomeAway app. So, either the HomeAway app is misleading in terms of what units are actually available or Inna has misrepresented the availability of the unit that I sought to rent from her for the period noted above. Please respond. Thanks for your time and efforts here. Brian Sweeney
Rocky Creek Cabin.
by meme3366 on 2018/09/26 15:11
Absolutely beautiful. The owners have thought of everything for a comfortable stay. The cabin is super clean. (I am a clean freak so this meant a lot to me) down to the smallest little details. This was our first trip without kids or grandchildren in 30 years and we were not disappointed. The view is breathtaking. So relaxing. The bed was so comfortable you just didn’t want to get up. We will definitely be back. My absolute favorite smell in the world is fresh wood and that is exactly what I smelled when I first walked in. The fire pit and waterfall on the patio was mesmerizing. Can’t say enough about this beautiful peace on earth. God bless
Added Fees
by JeanFamilyTime on 2018/09/26 15:03
Required to either pay for insurance or a $1,500 refundable damage deposit on TOP of the standard owner damage deposit. Customer service says it’s the owners request, owner says it’s VRBO/HomeAway. Either way are just added costs.
Does NOT help you resolve problems
by Kia Mitch on 2018/09/25 00:54
Definitely will not use this app again. Whatever you agree on originally in your payment, the owner as well as the company will not do anything to help you. They will keep your refund which is what they did to us and will say it’s for other reasons. We took our loss and moved on from there.
What a view!!!
by Dani & Troy on 2018/09/23 01:10
Had a family reunion in September and everything was perfect! Enjoyed the open kitchen, dining and livingroom. Master suite is amazing. Beds were so comfortable and kitchen was nicely stocked. What a pleasure and what a pristine location!
Why enter dates if they’re ignored?
by smaz76 on 2018/09/23 00:04
I enter dates and look at my results on a map. Then when I choose a property (which is hard to do because I can’t tell from the nightly rate how much it’ll *actually* cost), it makes me check if the property is available for my dates?!? Garbage.
Cost per night not accurate
by sjugopher on 2018/09/21 02:11
I am trying to search for properties and the cost per night listed is wildly different than the actual per night cost (and that’s excluding the fees added). I have to stop using the app because it’s so cumbersome to get to the final price.
Easy
by AKMCW on 2018/09/20 16:18
This site is very easy to navigate. Have used it for years without a problem with anyone we have rented from.
Fees are not upfront
by Bb082860 on 2018/09/20 02:40
This app should divulge fees before someone has to get nearly to completion. That’s a bit deceptive.
Ask about Cleaning
by Kkjjaj on 2018/09/18 16:42
We did not know until payment was made and check in that we had to clean our own unit. This meant washing and drying towels and sheets of all beds and rooms before trying to catch a flight.
Wonderful house to rent in amazing owner to get in touch with
by snowflake jade on 2018/09/15 15:31
This was a great house to enjoy at the end of a long day on the lake. We could clean up and relax and have space for children as well as adults can visit in the backyard. Didi was the perfect host for this home and I am so appreciative of that.
Love love love
by Winna907 on 2018/09/13 03:09
Great app! Great way to look at a home away from home!
Parking
by kojruam on 2018/09/12 17:22
Doesn’t say this condor has free parking. How much per night for parking? Is there a parking lot available?
Misrepresentations
by xgh on 2018/09/11 08:10
VBRO/HomeAway misrepresents the properties. I've rented 4 times. Basically the properties tend to have systems not in working order and repair people are not available until after our departure times. It's a cynical approach to running a business as it's obvious the hot tub, dishwasher, whatever has not worked in ages. Doubt we were the first to point this out. Also property cleanliness ranges from filthy to barely ok.
Buggy App
by jjob987654321 on 2018/05/30 13:31
I am a regular user of HomeAway and appreciate their service however I have two major issues hat I believe will be their downfall if not addressed: 1. Fees are not transparent and are becoming out of control. Rather than recognizing the opportunity to compete with the Airbnb’s of the world on fees it is as if they instead just jacked up fees across the board. Further, because the “price per night” does not include the fees and charges across properties are inconsistent, the search experience is much more time consuming and frustrating than it needs to be. HomeAway should provide the option to see price per night with fees as a search option at a minimum which would at least increase transparency. 2. The app is buggy. This is in acceptable for a product/company at this scale. Get it together and only release updates when they’re properly tested. Simple features like “favorites” are not synchronized at times with the desktop. The funny thing is that this wasn’t a problem until they apparently recently updated the app because I used it in the past. The share favorites with someone has disappeared. The “draw area” for search (a nice idea) causes the app to crash regularly. None of this should be happening for a company like HomeAway.
Bed bugs
by KimmyO123 on 2018/09/28 23:19
We stayed at Solare Tower room 706 and I woke up to multiple above bed bugs and blood stains on my sheets. When we reported it and employees came to inspect they found more bed bugs crawling around and they took pictures as well. I have video and photos. We came from San Antonio to celebrate my uncle’s 45th birthday and it was ruined because of this experience. There were no other vacancies so we had to find other lodging on our own and were turned away by many places because we only needed two days now and most will only rent for a 3 day stay. We spent hours looking for new lodging. I have bed bug bites on my body and scalp. My mother also has bed bug bites on her body. My uncle’s partner also has bed bug bites on her body. I already have sleep issues and this experience has aggravated those issues. Now I’m afraid to sleep at our next rental because I’m afraid of bed bugs. I’m also concerned about the three households that we will return to. Will we bring bed bugs back home with us? I hope not, but it’s possible. We, a family of four had to inspect every article of clothing and spend hours in limbo. We didn’t have a place to stay. Staff was unhelpful. We had to find a new place on our own. Our first trip to Padre was ruined because of this experience. We drove five hours to get bit by bed bugs.
Hawaii
by Marshin4 on 2018/08/22 10:29
Went in a trip to Hawaii that has been booked for months. Stayed at a beautiful ocean front house. Unfortunately a category 5 hurricane is heading directly here now. When we were discussing the matter with the agent trying to find a solution because we are scared for our lives. The gentleman has the audacity to say we can not accommodate for inclement weather. All we wanted was to have him find us another place to stay. The gentleman then told me to speak to him with respect completely disregarding the worry in my voice. Mind you the house is less than 25 yards from the water and currently the direct impact for hurricane lane. Inclement weather is rain, snow or just non-vacation weather. Inclement weather is not a category 5 hurricane. The person I spoke to should be striped of his job because he is the poorest customer service representative I’ve ever spoke with. Now me and my family are sitting 25 yards from the beautiful ocean waiting and hoping for a safer place inland. The best quote from this foolish man was there is nothing we can do. There is nothing we can do.
Property owners and calendars
by R Starling on 2018/03/06 15:59
The HomeAway app is convenient, but there are a few things that could make it better. One very important thing that HomeAway needs to do is punish owners w a fee for not updating their calendars on a regular basis. The calendar/app says the property is available, so you submit a request. It can take a day for them to get back to you to say, “Oops, sorry, our days must be crossed. Can you shift your plans ahead 3 days?” Sure, I’ll just call the conference and tell them to postpone everything. And this happens over and over and over until you’ve wasted a week trying to book individual properties. In addition, the search function needs to be improved. It doesn’t include all possible properties, even though they make you think it does. For example, Pasadena & Altadena CA are adjacent cities. If you do a search for Pasadena, you might have 5 Pasadena properties & 1 from Altadena. This leads you to believe that there’s only one in range in Altadena. But then, do a separate Altadena search, and it gives you 4 additional properties! There’s got to be a better way to do the search on your phone.
All reviews don’t display in app. Only top ranked and most recent. Also can’t vote on reviews in app
by SB76totheocean on 2018/05/17 11:30
There is no way to scroll down in the app to read ALL reviews. You have to go on a pc to the vrbo site to see all the reviews. This is a critical feature that is needed because not everyone has a pc and depends on the app. Very important review information is not seen and this is supposed to be one of the features that’s makes your site appealing. Also you can’t vote on helpfulness in the HomeAway app like you can on the vrbo website. This too is very important as owners can upvote good reviews by using other email addresses to push the good ones to the top. This is what is first seen when you go to reviews in the app. Again another reason why expoaing all reviews in the app is critical. We now have to pay a fee just to book with the site. So it’s time to start delivering features that allow a traveler to make the best informed decision. At some point not exposing all the reviews in the app is likely going to result in liability to homeaway if a decision is made on a property that had the information in a review that homeaway didn’t expose.
BEWARE, They are not looking out for you
by Xmas0421 on 2018/01/02 23:14
After booking previously without issue I found a rental through Home Away for a trip to Vancouver this past summer. I booked and was approved, then the renter contacted me outside of the app and asked to transact directly. It’s a VERY long story but I found this suspicious and asked Home Away for advice and if this was against their policies. Home Away responded that it was not against their policies and that the renter had great reviews and told me not to worry. Long story short, the renter is a HUGE scam artist who took me and many other Home Away customers for a ride. I was able to get a refund, and found other accommodations at 10:00pm at night in a strange city. I did however lose a lot of extra money due to a last minute desperate situation, I was put in harms way because of my dealings with some seriously shady people, and Home Away did NOTHING to help before or after the fact. I have contacted them after the event and sent details and further proof that they had done me and other customers a disservice. I guess they are too busy to be bothered because they never even followed up about my concerns. I will never use this service again.
EXPEDIA BOUGHT VRBO...
by jme2maui on 2018/06/26 04:27
NOW HOME AWAY! Expedia aka Home Away charges a “service fee” to the renter(s) based on the price/day x total days you’re booking it for. VRBO let owners post vacation rentals & renters could contact owner directly. We did this for many years for 2 condos in Maui. I recently booked 2 different condos (prior condos were sold) and one owner used a Real Estate company’s property management to handle payments & other “vacation rental” needs on the island as they reside in Washington. Unaware of this till way later. I HAD to enter my cc info to reserve, Home Away bam gets their fee. It also said full payment due at time of booking. Done. NOPE! Got confirmation email from Home Away stating payment received a few times. Days later I get email from H A requesting payment. Then from the property management that I knew nothing about! What a hassle. Because H A stated “full payment at time of booking” and I had a difficult time getting direct contact info for the owner from H A I just found this to be such a hassle! HOME AWAY, owner info needs to be easily accessible with their rental posts! You don’t own these properties!! Just be careful fellow travelers.
Communication
by Smith's From FL on 2018/03/12 15:03
We don’t care for having to put in our credit card info, just to confirm dates with property manager, then getting charged for each property inquiring on. We had to provide the info, in order to hit send for our message. Originally, we booked & paid for one property. Money came out, we got a confirmation & we thought we were booked/confirmed. But, we got a notice of a refund & a message from property manager/owner that the dates were actually not available, even though the online booking system said that they were & allowed us to book it. Not very happy that happened & that we now have to wait for our refund. So, that is why we are now asking for date verification!! We should not have to have our credit card info charged, until we’ve settled on the property we want. They are booking fast for June and we had to do multiple date availability confirmation requests. Has to be a better way, like it used to be.
Easy to use!
by Roadtrip Steve on 2018/08/20 17:21
HomeAway is my go to app for all vacation rentals. I have used the app for several years for houses in the Rocky Mountains on ski trip to beach getaways on the East Coast. The app is incredibly user friendly and makes communicating with rental owners about payments, check in procedures and check out a breeze. Recent searches, favorited properties and past trips are saved automatically which helps when looking through the endless options available. Other user reviews are extremely helpful when scoping out your next vacation spot. All properties I have rented through this app have been exactly, if not better, than advertised. In short...I’m hooked on HomeAway. Thank you for making a potentially stressful activity the last thing I worry about every time!
Finding the right accommodation is getting more difficult
by Allthegoodnamesaretakn on 2018/12/01 04:30
It used to be easy to find an apartment, condo or house in the HomeAway app. In the last year, it has changed. Many listings are now for a room in a house (a la AirBNB), but there is no category for rooms. People list them as a studio, or more often as a 1 bedroom/1 bath apartment. Some people are listing each bedroom in a 4 bedroom house as a house (shared bathrooms and kitchen?! - I don’t want a dorm room!). You often have to wade through half the description to find out what is really offered. They have also added motel rooms. And, lastly, some have “kitchenettes” that are nothing more than a dorm fridge, sink and a microwave. There are also RV parking listings, no RV - just a spot on their driveway for $27/night! And an old single-wide mobile home where the owner and his dog would move to a neighbor while you are there - nicknacks, stacks of mail and dog hairs included at no extra cost... I’ve also found that prices are much higher this year, often 30-40% higher than equivalent places in past years. Searching always defaults to “HomeAway Sort”, rather than staying in the category you have used previously. It’s annoying, and requires more keystrokes. HomeAway needs to tighten up their policing of entries and improve search parameters, or they will lose customers. I am almost gone.
Wonderful app!!
by misslouleelou on 2017/09/21 14:39
I have a large family and we do our share of traveling. If you require more than one hotel room things get very pricey. I'm top of that, there are no "common areas" to visit with family in most hotel rooms. I love this app because it allows me to reserve homes or condos with multiple bedrooms and bathrooms to accommodate my family for a fraction of the cost I could pay at any hotel. Every reservation I have made has turned out wonderfully! The reviews are very helpful, and the rates are astounding. I recommend this to anyone traveling out of their home area for more than a couple of nights. You will save money and recognize so many more benefits over staying with a hotel! App is very user-friendly.
Barrier Island Tetreat
by LandreyB on 2018/07/17 17:02
Barrier Island Retreat is a wonderful place to stay. Two of my daughters and I enjoyed our long weekend getaway so much. This apartment is adorable as well as comfortable, and the owners Deby and John are awesome. They do not hover around, but are always available and very knowledgeable about the area. The location is great, access to the beach very easy and just a short drive to St. Augustine makes Barrier Island Retreat the perfect place to stay. Not having a full kitchen was no problem for us. A very nice grill was available if we had chosen to cookout, but the refrigerator held all the cold foods we brought along and we brewed tea in the microwave. We do plan on making this place one of our go to, home away from home. Thanks again for a wonderful visit!
Absolutely spectacular!
by amymarieburke on 2018/05/19 20:25
We were blown away when we walked into this beautifully appointed guest home. There was nothing lacking and everything was pristine, new, and of highest quality. Joerg was an outstanding host and was gracious about letting us stay another night. We certainly hope to be back. Plenty of room for privacy and to stretch out with 3 full bedrooms and baths. The hot tub and sauna are in the guest house, although the salt water pool is part of the main house. Property is less than a mile from a wonderful breakfast and lunch cafe, although the refrigerator and pantry were full of breakfast supplies had we chosen to make it. There was both an Expresso and a coffee maker. Just cannot say enough good things about this wonderful place.
Difficult Security & Negligent Service
by Qzine on 2018/10/25 12:31
Although it’s frustrating to log in sometimes, it doesn’t compare to the problematic customer service system. It is based out of this country and the customer. Serv. Reps. Don’t know how to handle problems...so they dont. I’ve been on VRBO since 2012 and recently they have completely computerized and algorithms based, so if you have one fussy renter who gives an unjust review because you didn’t have scissors in the kitchen, they will not consider you for advancement in their status. Or a woman who misread the deposit/insurance policy and when she contacted VRBO (international workers), they told them it wasn’t there problem and they should contact me? They got the money! When I addressed the issue with them via email, an automated email stated they would get back to me shortly...nothing
Absolutely Superior!
by Mark & Vonda on 2018/07/03 23:32
My wife and 17y/o son stayed at Casa de Banta for the second time during the last week in June 2018. It was the BEST HomeAway experience we have ever had. David & Libby were very accommodating and had some great restaurant recommendations. There were plenty of kitchen appliances, towels, and very comfortable furnishings. The outside patio area was a great place to have breakfast every morning and a glass of wine in the evening. It was nice having parking that was onsite in the middle of town. Walking distance to everything except to the beach. We will definitely be returning as St. Augustine is one of our favorite getaway places in Florida. I couldn’t of asked for a better way to spend my 60th Birthday!
Excellent place to stay
by chicshimmers on 2017/09/30 14:48
Our stay in Vernazza at this property was great for the following reasons. The place is very clean, even the comforters smelled like they just came out of the dryer. Towels and bed linens were starch white. Pillows and mattress were very comfortable. The property owner was attentive to detail, leaving extra toiletries, kitchen items like teas, snacks, etc. We had plenty of towels and pillows, comforters. The owner has great communication and tells you how to work certain things. It's very easy to find and very close to the train station. For a family of 5 we were surprised at how roomy the place is. You will not be disappointed if you stay at this place.
Please don’t book through this site
by ALJ6123 on 2018/07/10 19:18
We dealt with an issue on our stay with cleanliness and then with our safety and being harassed by an employee on the property after trying to address the issue of the house not being clean. Home away security and customer service have done absolutely nothing to resolve this issue. they could not get me any kind of refund even after hours of phone calls and emailing back-and-forth with customer service sending in photos of The employee harassing my personal Facebook weeks later. I am blown away by the lack of customer service. this is a hospitality industry you should care if your customers stay in a clean and safe environment. Home away claimed they are just a online booking platform and have no responsibility to anything that happens to the customer during their stay. Very concerning.
Rocky Creek Cabin.
by meme3366 on 2018/09/26 15:11
Absolutely beautiful. The owners have thought of everything for a comfortable stay. The cabin is super clean. (I am a clean freak so this meant a lot to me) down to the smallest little details. This was our first trip without kids or grandchildren in 30 years and we were not disappointed. The view is breathtaking. So relaxing. The bed was so comfortable you just didn’t want to get up. We will definitely be back. My absolute favorite smell in the world is fresh wood and that is exactly what I smelled when I first walked in. The fire pit and waterfall on the patio was mesmerizing. Can’t say enough about this beautiful peace on earth. God bless
Paradise indeed ...
by Ladysosac on 2018/11/09 22:13
Blue Nest ‘ is definitely a paradise for a peaceful , quite wonderful vacation for the whole family ... this beautiful house has everything you could ever imagine , just pack up & go , the deck is outstanding with his view , we spent just about our entire time out on the deck for breakfast - watching the surfers at sunset , brunch and evenings just absorbing the gorgeous ocean view with the relaxing sounds of the waves .. it was for my Sons gorgeous beach wedding which was located next door to us , very convenient because we had several elderly people staying with us , the owner & management staff was excellent in every way !
Love To Vacation This Way But Fees Are Getting Out Of Hand
by ricerays on 2018/04/25 01:21
I have been using HomeAway/vrbo since at least 2007. All but one of our experiences have been great and without issue, but recently I’ve noticed a pattern of increasing fees in all of the fee categories pet,cleaning,service fee, etc. I feel that an advertised price of $175/nt should not turn into $300 plus and it has, with increasing frequency. This inappropriate greed will cost this industry and its people in the long run. I hope that HomeAway will address this or change its teaching in the workshops it offers to property owners. There are a lot of good people still on here but just be aware of everything and not just the cost per night you see with the picture of the property.
Not user friendly! Profit based!
by Koiphish3 on 2018/01/18 03:45
I am hoping some developers will start making 3rd party apps to replace lame apps like this. VRBO has already cheated its hosts by defaulting on prepay contracts and a company mission of. A prepay platform. Now they are making local map searches very difficult with hidden map functions. Hosts want my and pay for a local geographical searchable rental. What a bummer to pay a company for marketing your rental, only to find attempted searches suggesting other rentals outside of of your area. We have about 19 rentals in the Big Sur area and VRBO shows 800! This last version requires reconfiguration of map, filter and outline function nearly impossible for the average user. More inventory in an area means more sales and fees for VRBO. A convenient result of NOT updating means no map or search functions. Most people do not update apps that often... especially power users that might be able to figure out the later lame versions. I am trying to push people over to airbnb platform, but they have done the same sneaky “updates” for profit gains. You might ask how suggesting an area NOT asked for will benefit a traveler or a host! Both end up disappointed, with no refund options.
Please make owners update availability!
by bobby's_girl on 2017/11/24 23:20
I love the app, it’s easy to navigate. My only frustration comes from selecting the perfect home that has no bookings on the calendar only to receive an email from the owner that it is not available. Then I go through the same process again!! Each time I try and book and probably go through a minimum of 3 that look available but the owner has failed to update their calendar- it’s very frustrating! I wish there was something that made them keep the calendar updated. When an owner tells me it’s not available, I usually respond with “how strange, the calendar shows it available, you better look into this great mystery!”
Pricing problems
by Irishkit on 2018/07/02 18:41
I used to use Homeaway and VRBO all the time. The last couple times though have been very frustrating. The fees aren’t obvious... and aren’t a small matter... a $250 a night (2 nights) charged my credit card for $1259. Of course that includes a cleaning deposit that will be refunded- but since I am not staying until next summer... that is a whole year where they get to use my money. Second, and more importantly, this is the second time in a row that I have been notified by the owner that their fee schedule wasn’t up to date. So instead of $250, it is $450 a night with a 4 night minimum. Meanwhile, I am getting confirmation emails from HomeAway and telling me I am booked. Can the owner just arbitrarily increase the price like that? Am I booked or not??? This is not worth the hassle.
BEWARE THEY DON’T BOTHER TO VALIDATE YOUR EMAIL
by Banjo Willy on 2018/06/02 07:11
I made a reservation without creating an account, which just asks you for your email once. Having done that, I reserved and paid thru Apple Pay, and was informed I would be notified if the owner confirmed the reservation. I never received a confirmation, then later found out I had still been charged $400 because the owner confirmed, but I never received the confirmation because I made a typo when entering my email. The app only asked for my email once, never had me re-type it, and did not do anything when they received bounce-back messages for the email address I accidentally did enter (I misspelled gmail as gamil). They still charged me the full amount and made no effort to make it right or change their protocol to protect others from this happening.
4th of July Vacation
by RIAJr on 2018/07/08 21:39
What we liked about this little place was it was within walking distance from the beach and many different restaurants. You don’t have to worry about trying to find parking or pay for parking. I would highly recommend this place to any couple that is looking for a nice getaway. We’re a couple that likes to be on the go and this location gave us easy access to the main Highway which enabled us to travel to all our activities. We would defiantly recommend this rental to our friends and family members. I would also like to say that if you have any questions, just send a message to Fabrice & Sabrina and they will respond well within an hour. Our trip to Florida was filled with adventure, meaning our fights were not on time and the whole time I keep in touch with them. They also checked in on us to see if we had arrived at their rental okay. Great people to work with. Ralph
Where do I start???? Not a good experience
by NovemberB on 2017/10/30 17:06
I reserved HomeAway location which I had to cancel due to work relocation. I have my cancellation request but was charged as a "no show". I've been trying to reach a resolution for months now. I have the hardest time reaching someone regarding my refund. The times I have spoken with someone I was told the issue would be resolved. I've been dealing with this for at least about three months now. I feel no closer to a resolution and don't have much faith I'd ever get this resolved. Despite the issues I stayed at a different HomeAway Location, which I loved. I was told my deposit would be issued shortly after my stay. When contacting the home owner I was told I should've received my deposit weeks ago. Still I've yet to get a refund for my cancellation or my deposit.
Great app missing one feature
by Bruce1186 on 2018/05/06 16:00
I love VRBO and Homeaway. We’ve been using both for many years and have great memories vacationing at a comfortable home in plenty of towns and cities. We take our dogs when it’s a drivable distance so I love the pets accepted filter option. Being able to create favorites folders when searching for an upcoming trip works great, but not being able to create new folders within the app is a big miss. A user must login on a computer in order to create a new destination favorite folder to be able to save properties from the app. This feature needs to be added to the app.
Bait & switch
by quacker987 on 2017/10/16 19:26
I input my dates and price point before searching and it returned a number of properties. However when I tried to book a certain property the price jumped from $225/night to $395/night before taxes and other fees!!! When I called the reservation number I was told that the price change was the price for the days I selected. It seems to me that if you put the dates in before you search then it should show you the actual price of the property for the dates you selected - not the price for some other date. Apparently it doesn't work that way which makes the website fairly useless if you're searching for properties within a defined price range for specific days. Disappointed with this service to say the least.
Cavanaugh Bay Rental- Coolin, ID
by Suze - Washington state on 2018/08/06 15:49
We thoroughly enjoyed our stay at this cabin. It was so comfortable and homey and you could tell that the owners take great pride in making their home beautiful for renters. It is spacious and well stocked. Our grandkids played the board games every day. They especially enjoyed lively games of Life and Monopoly. They brought their inner tubes and floated down the stream and swam and fished at a secluded beach. They were especially competitive golfing at Priest Lake golf course. Oh, yes, we are now addicted to huckleberry milkshakes. What they said when we left?....”This is what memories are made of!”.
Thanks for the memories
by fifty more on 2018/05/04 11:31
For our 50th wedding anniversary this home provided a wonderful retreat for our two adult children and their families. The dock/lake had special appeal for the fishermen, the fooze ball table a delight for the child, and the natural surrounding beauty, peace and quiet, and comfortable home had special appeal for the women. The joy of being together was heightened by our visiting the Hiddenite museum, sluicing at the gem mine, touring the the distillery, and driving through the zoo/park - activity information included in a notebook provided at the house. Good memories created during our stay. Thanks again.
Needs more features and doesn’t sync with desktop website correctly
by Bdub1997 on 2018/07/05 22:43
There needs to be other features besides favorites. It would help tremendously to be able to eliminate homes when looking so you don’t have to keep seeing them and trying to remember why you didn’t want (without looking through pics and descriptions again). It would also be useful to add notes to a particular house as well so you can use that when trying to narrow down houses. Also, when you favorite a house on the desktop website it goes on it’s own list instead of combined with others
We Love The easy Way It Is To Travel
by Papa Knows on 2018/01/20 19:12
My Wife and I like to have a family vacation and with Home Away,they make it so easy to plan and travel. This year will be our 7th in a row. It is so easy and convenient to use the HomeAway app. Cape Coral Florida again as we never get tired of the fun and sun. Unlike the cold and snow for Michigan winters. We are planning to take the family to Disney Wold in the next few years and maybe even to Hawaii for my retirement vacation!!!! You cannot have an easier booking experience with anyone that compares to HomeAway.
BEWARE
by Pinksmiley on 2018/05/15 18:31
This apparently is a scam site! I booked a property got a confirmation email and 3 days later i got an email saying this property only did Saturday to Saturday. I searched more and found another one. It gave me instant confirmation. They took my payment of $2400. Got an email 2 days later they canceled yet again. I called to see what’s going on because the money was already taken out. The representative said she couldn’t help me I would have to call back in a few hours to talk to someone else. I asked if they could call me back and no they don’t do that. So now they have already taken my money, we have no where to stay and now I doubt they will have anything available. I would NEVER book from here again!
HomeAway’s App Inaccurate list of available units
by Murk 75 on 2018/09/27 02:47
To whom it may concern: I attempted to rent a 1 bedroom condo unit from Inna in La Quinta, CA for the period of January 29 to February 12, 2019, as it appeared available. After submitting information and committing to rent that unit, I got an email from Inna who said the unit recently had been rented; that was last weekend. Yet, today, 9/26, that same unit continues to appear as being available for even a lower rent for the same period on the HomeAway app. So, either the HomeAway app is misleading in terms of what units are actually available or Inna has misrepresented the availability of the unit that I sought to rent from her for the period noted above. Please respond. Thanks for your time and efforts here. Brian Sweeney
Are My Dates Available?
by Henry&gracie on 2018/07/01 14:42
The only issue I have with Home Away is that I have to give credit card info before I know if I have the rental. Other rental sites show what dates are available and I like that transparency. Home Away feels a bit like the owner can discriminate if there are multiple applicants for the same request. I have been turned down more than once for- “I have another party also interested in these dates”. Then I have to wait to hear that my credit card wasn’t charged...but my info is out there.
This retreat property
by june ladybug on 2018/06/24 22:01
I recently stayed at this resident in June 2018 for my birthday weekend l. The house was awesome it’s every women’s dream house. I arrived a few minutes late. But check was easy and very accommodating .Once inside I found everything to be very clean it was a quite area. You can find everything in the area Don let us know there was a Walmart 7 minutes away which was very helpful. I will definitely tell you if your looking to book this retreat don’t hesitate do so it is well worth it.
They are not honest. Stay away.
by Bhuvnesh and Yama on 2018/12/05 12:30
I have booked an apartment to stay in Madrid during Christmas in July. Only now, they gave me the address of the property. When I see images of the property it’s totally a mess. A building under renovation. They have removed all details of the apartment from the website and the owner refuses to respond to any messages since October. When I asked them for a refund, they totally refused and say that if the property is not to my liking after I reach there, they will find another property that is available and house me there. The managers are rude and not helpful at all. I feel that I have made the biggest mistake of my life by booking a property with them. Beware. Do not make the same mistake I did.
Everything you need in one app
by Argett on 2018/04/23 13:10
This app makes traveling so much easier. I am never searching for the address of the place we are staying because it is in the app. All of the information about the booking is included in the app (how to get in, special instructions, etc). The app even will let you know information around the area. It is so handy to have everything in an app so I am not digging through my emails or printing the info. Thank you!!
App is inconsistent
by ete AVA on 2018/01/30 03:37
Inconsistent app. Maps are great, but constantly changing app makes it difficult to use repeatedly. I have had repeated problems adding listings to my favorites lists ~ works sometimes, does not work others. Now I can not find cancellation policies on any properties I am considering. Cancellation policy has always been listed in the subsection on rates and other charges ( ie. for greater than 4 guests). I have had to message the host requesting information regarding cancellation policy first, rather than just filing a request to book now.
The App is great, customer service call in not so much
by cdgcdgcdg3848 on 2018/05/07 18:07
I tried to reserve a place online and began having issues every time I went to hit “book now”. I then proceeded to call the number that was listed on the webpage. After 20 minutes of talking to 2 different people and not even getting past spelling my name 8 different times, I hung up. Jumped on the app on my phone and had the place booked in less than 3 minutes. Guess technology really wins here.
Needs some improvement
by Groupon king on 2018/03/02 13:08
I wish you could have a max number of stuff instead of 2+. Like if I want a 1-2 bedroom house instead of just 1+. This stinks because I want a one bedroom place but I get stuff that is 1, 2, 3, 4, bedroom place. Or select how many people the place sleeps with a maximum entry. I guess the first star is for round the clock access to customer service and the second star is for some other aspects that make the website easier to use. Also it seems like there are more fees associated with the rentals than there were a few years ago. Not sure if there is anything to that but that’s the way it feels to me.
Yosemite and our stay
by Ham family plus 2 on 2018/06/20 15:07
We loved our stay at the Oakstone house. Mariposa was a beautiful little town snuggled in the mountains. Everyone we met was very welcoming in their town. Allison and Mark, thank you so much for opening your home to us. It is beautiful, welcoming, and such a place of beautiful nature as well as peaceful. We would highly recommend this home for a getaway. We loved our first time experience in CA! Thank you for a wonderful stay! Darlene for the Ham family plus 2
Love the app --fees are getting out of hand
by Callielou2 on 2017/09/27 21:21
I agree with one of the other reviews. The fees sometimes get a little out of hand. I hate to see a picture of a hot tub. Cleaning fees. There are service fees, administrative fees, cleaning fees thru the roof, pet fees -I didn't say I was bringing my pet, fees for fees. A $100 a night place quickly becomes a $300 a night. I realize this is individual property owners but there should be some kind of regulation. Tell us up front. Include those fees in the nightly rate and add tax.
Not happy with error message when using Discover
by SCBoricua on 2018/10/08 00:05
For the second booking in a row in 2 days, I had to use my less preferred VISA credit card to pay for my booking due to an error message your system gave me when trying to use my Discover Card. Discover Card is supposed to be accepted by VRBO and Home Away yet it would not accept it. I contacted Discover and they confirmed my account is in good standing and it would have accepted the transaction. They reported the transaction was never received by them. So the issue was at your site, not Discover’s. Is this a ploy to keep customers from using Discover? I will report this suspicion to Discover and let them investigate.
Home Away Complaint Response
by 194344 on 2018/10/01 16:45
We rented an apartment in Paris from Home Away. Everything was fine until we got there and discovered many problems. I immediately contacted the manager and while courteous, was unwilling or unable to address basic problems. Having filled out the Home Away complaint form in detail, the site said it failed to send and to call them at a U.S. phone number—from France. So far there has been no resolution to my issues. I get the strong sense the Home Away is an organization totally committed to support of the owner and provides no benefit to the renter. I have rented from other organizations with no similar problem. I feel cheated.
A little frustrated
by jacqusy on 2018/02/22 13:32
We enjoy using Home Away. It is a convenient way to present great homes for rent and we have always found the descriptions accurate and the finances straight forward. Our only frustration is we have chosen several homes showing availability only to learn the owner was holding them for repeat customers. I appreciate rewarding loyalty, but wish the home could be blocked until it was genuinely offered.
Bait and switch
by Sempreora on 2018/05/13 11:47
My wife and I, both in our 70’s, bit on a $200 per night apt., all fees included, for three nights and then awaited confirmation from the owner. An hour later an email from the owner said, sorry, but another $500 security fee would necessary. We declined, and received a quick reply offering to drop the security fee. We are definitely NOT interested. Also, this review is the only way I found to let Home Away know what happened. Their customer service is not transparent. I had a good experience with Home Away a few years ago, so I am hoping they can return to functionality.
Vacation
by Va/Pa Travelers on 2018/07/24 13:17
Thanks Valerie for sharing your beautiful condo. The condo was just as pictured. Beds were comfortable and the linens were top quality. Towel service was great, not having to laundry them when we left was a great amity. Having a bathroom for each bedroom was also a great convenience. Kitchen was well stocked with everything needed for a great week. This was our first time to the South Carolina Beaches and we were very pleased. I’m sure we’ll be back. Thanks again.
Love using the app except..
by Always Loving Life!! on 2017/11/26 04:26
App works great like it should, helpful features. One feature I would really find helpful is having a place to make and save notes for what I like/dislike about each property as I’m researching them so I don’t have to keep going back to try to remember each one. Searching can become very daunting and it takes so much longer to keep going back through the information on each place I’m interested in. Great app though, thank you.
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Description
Find more than somewhere to stay. Find the space to reconnect on homeaway. From apartments to cabins to condos to beach houses, find the best vacation home for you and the people who matter most. Search rental homes worldwide. - Rent unique homes in travel destinations across more than 190 countries. - Filter by what’s important to you: price, location, amenities, and more. - See property photos and reviews at glance. - Save and compare the places you love. Book the one that’s best for you. - Have questions? Message the homeowner to ask about the property. - Book and pay securely on the homeaway app with your credit card or Apple Pay. It’s easy and fast. Manage your trips from anywhere. - Reference important booking details like check-in instructions, WiFi passwords, and arrival information — even when you’re offline. - Access your conversations and message homeowners from your inbox anytime. - Use new Siri Shortcuts to quickly view your trip details. - Share important trip details with friends and family. Note: Currency is displayed as USD, GBP, and EUR in the property listings, unless otherwise noted. For more information please go here: http://www.homeaway.com/mobile
This App Does Not Work
by UES apartment hunter on 2018/12/12 01:35
I booked a home for Christmas on HomeAway, and in the payment confirmation I was sent an email which told me that the check-in instructions were available in the app. After my husband and I both downloaded the app, we were able to see the reservation under the account but when we clicked the reservation, the screen would freeze and we couldn’t go any further. Same thing when trying to access the inbox. I also called Customer Service to ask if the app was down, to which they told me that it wasn’t down and they couldn’t access the check-in information I was looking for, that I needed to contact the owner instead. Why would you create information to be stored in an app that cannot be accessed elsewhere?!? Why have an app when you have to call the owner anyways? What a waste
No customer service
by NYNY1313 on 2018/12/11 14:44
Terrible “customer service”
Struggling to open messages on my iPhone
by missyskel on 2018/12/11 02:54
I have been unable to read my messages from the renters of the places we rented.
HomeAway
by lorie mk on 2018/12/10 13:49
We have used HomeAway on 6 occasions in the past, and have always had great experiences and stayed in some very lovely homes. We always look to HomeAway when we are going to be traveling. Love it!
Very confused
by bella- peggy on 2018/12/10 05:22
It’s so hard to get hold of the owners of the home I don’t know what going on with my reservation that I book since November and now my Homeaway account is saying the owner has refunded my reservation money don’t know why still waiting for owner to respond we were all excited for this trip and know don’t know if we still have the reservation
Double booked
by Larch1000 on 2018/12/09 23:55
Booked a place only to find out it was double booked! Very disappointed!!
Home away The only Place to Look
by sirliny on 2018/12/09 21:38
Beats any other site on the internet Great attention to new and old clients Properties are not good but spectacular You get the most for your budget I have the app on my phone and deleted all other apps That’s trust Sandy R NYC Ps I’m a tough critic
Terrible app
by Erik788 on 2018/12/09 17:59
Developers deployed zero empathy
Home away from home
by LDS MISSOURI on 2018/12/09 03:25
We have used this site multiple times and the properties have always been been just as described. Love the cozy atmosphere of a home like environment.
They are not honest. Stay away.
by Bhuvnesh and Yama on 2018/12/05 12:30
I have booked an apartment to stay in Madrid during Christmas in July. Only now, they gave me the address of the property. When I see images of the property it’s totally a mess. A building under renovation. They have removed all details of the apartment from the website and the owner refuses to respond to any messages since October. When I asked them for a refund, they totally refused and say that if the property is not to my liking after I reach there, they will find another property that is available and house me there. The managers are rude and not helpful at all. I feel that I have made the biggest mistake of my life by booking a property with them. Beware. Do not make the same mistake I did.
False advertised weekly rates!
by okeydokey? on 2018/12/04 21:18
Looking at a home in Mission Beach with a $693 avg/night rate. When I go further to consider booking a week in Oct 2019, the rate jumps to $1885/night ... wow! Tried to use instant chat to see if this rate is an error - but chat was not working :-(. So now waiting for return message from owner. All seems kinda clunky compared to AirBnB, sorry to say. Just providing feedback per your request.
Love this app
by Garney67 on 2018/12/02 17:29
It is so easy to use and cuts out the middleman when planning a trip.
Tracy Volpe
by Stiggy20 on 2018/12/02 16:18
I am trying to get my money back since your site showed availability for the dates I requested. Owner states it’s already rented. I paid via American Express last night and would like a full refund.
Inundated with “apartment” ads
by Dayfd on 2018/12/01 04:49
Define this application inundated with long-term rental properties which is just an apartment buildings way of putting its units on the radar. Do a quick search to San Francisco and you’re fine over half of the properties are actually rental apartments with the minimum stay of 30 days or more. But if you read into the end it’s a rental agency or property look in to rent their condos or apartments. This is something you use for a one or two night stay. Should be able to filter by minimum stay to get away from those spam properties.
Finding the right accommodation is getting more difficult
by Allthegoodnamesaretakn on 2018/12/01 04:30
It used to be easy to find an apartment, condo or house in the HomeAway app. In the last year, it has changed. Many listings are now for a room in a house (a la AirBNB), but there is no category for rooms. People list them as a studio, or more often as a 1 bedroom/1 bath apartment. Some people are listing each bedroom in a 4 bedroom house as a house (shared bathrooms and kitchen?! - I don’t want a dorm room!). You often have to wade through half the description to find out what is really offered. They have also added motel rooms. And, lastly, some have “kitchenettes” that are nothing more than a dorm fridge, sink and a microwave. There are also RV parking listings, no RV - just a spot on their driveway for $27/night! And an old single-wide mobile home where the owner and his dog would move to a neighbor while you are there - nicknacks, stacks of mail and dog hairs included at no extra cost... I’ve also found that prices are much higher this year, often 30-40% higher than equivalent places in past years. Searching always defaults to “HomeAway Sort”, rather than staying in the category you have used previously. It’s annoying, and requires more keystrokes. HomeAway needs to tighten up their policing of entries and improve search parameters, or they will lose customers. I am almost gone.
Great for planning vacations
by Wayne Buf NY on 2018/11/25 17:46
With abundant choices for almost any location, this app makes it easy to find just the right vacation getaway.
Extremely poor background check and due diligence
by xvc16 on 2018/11/25 14:55
Way too much fraud - HomeAway/VRBO does virtually nothing to verify ownership. It’s true the guarantee IF you book thru them, However little know fact is that if you have an agreement with owner to pay less than listing, instant booking at HomeAway will tell you to deal directly with owner-no longer guaranteed!
Super Tool
by GrammyKate on 2018/11/25 00:12
I am more than grateful for this app that has provided my family some great vacation. Using this app, we have rented numerous houses in various places and have been pleasantly happy with our choices!
Great rental in Oxford
by michael1838 on 2018/11/24 00:00
We recently stayed in this house and it was perfect. I would definitely rent this house again. Great location and nicely decorated. Great for entertaining
BEWARE! SCAM ALERT! DO NOT TRUST HOME AWAY
by JR. Ewing on 2018/11/22 15:41
While trying to book a condo for a weekend trip we attempted to ask the owner if they allowed pets. After writing out the question and hitting submit, we were charged $1000 which was no refundable. The contact number for the property was, and I am not kidding, 999-999-9999. Needless to say the number was disconnected and of course they never responded to any emails. After contacting the Home Away customer service app we were given the run around. First we were told that we clicked “buy now” or the “purchase now” button WHICH IS FALSE. My wife and I travel often and have booked literally hundreds of rooms. I am fairly certain I know how the interface should work when booking a room. Not to mention you cannot buy something on the internet without clicking atleast 2 or 3 confirmation buttons. THIS WAS NOT THE CASE in this instance. When we clicked to submit the question we were charged $1000 Now keep in mind after Home away blames it on Expedia, Expedia tells us that although they own home away they have nothing to do with the actual renting of the properties. We have gone in this circle numerous times with not one person being able to put us into contact with anyone who can handle the issue. They claim we “entered our credit card information”. This is absolutely FALSE. My wife had her credit card information already stored in the app and this allowed the scammers to STEAL our money. Not to mention the Home Away customer service staff is unbelievably rude. Absolutely shockingly rude. With all this said we have been charged the $1000 and are still stuck with the roombut there’s only one problem, there has been zero contact or response which means we have not even been told where to pick up a key should we even want to stay there. There is clearly some sort of scam going on with their website/app that nobody wants to own up too. They all just keep kicking the can down the road WHILE being extremely rude in the process. We have contacted the local authorities in our county and the county of the property and are filing fraud charges against everyone involved. Do NOT trust home away unless you want to lose money while some 20 something child belittles you when you call to discuss the issue
Buggy
by Acc1623 on 2018/11/22 14:04
This version is very buggy. Search is not working half the time. It’s unusable! Please fix
We love Homeaway!
by A new fan 101 on 2018/11/21 12:11
It’s our preferred way to book. Easy to search, loads quickly, always have great experiences there.
Bad App
by chipbruss on 2018/11/19 16:00
This is a terrible app. I paid $1800+ for a vacation rental and the app doesn’t show any information about it. There is no customer support of any kind. Oh here let me add another complaint. The app is forcing me to put a nickname, most of which are taken, in order to post this review.
Beautiful view but their is privacy issues !
by jackson beach visitors on 2018/11/18 19:51
So far not to impressed ! The view is amazing the beach is nasty there are cameras in the kitchen which if you cook with no clothes or women who cook with barely any clothes on it’s invading your space . It’s only been one night and I wanna go some where else . But I will respect this house as my own ! The water pressure in showers are bad. Don’t drink the water it burns your skin if you have cuts or sores. But the owner has been very good to us I understand the camera thing but I feel uncomfortable.
Not real satisfied
by rroberti98 on 2018/11/17 18:57
Trying to book any home in the region and just comes back with try again message dont know if not available or im not filling data out right, airbnb much easier to work with
Fraud crooks
by k.marden on 2018/11/16 17:25
There are fraudulent homes on app. No secure or protection of your booking ans no way to actually speak with anyone. DO NOT USE!!!
Ripped off
by xxyyttuu on 2018/11/16 16:13
When I reserved the house not told about high cleaning fee , service fee and other. Definitely not worth it. Now I don’t know how to get my deposit back !!!
Only site for me!!!
by MzNefertitti on 2018/11/15 19:56
I love booking all of my trips through your app. It’s easy to use, no hidden costs, and I always find what I’m looking for!! The only thing I would change is, if the owners require the $59 insurance.... it will be nice for that to be included on your quote.
It’s ok
by Rachaelach on 2018/11/13 18:09
It’s fine. But every time I click on a place I have to re enter my dates and guests. It’s annoying. And the prices change when you look at your dates. It could be a whole lot more streamlined.
Honeymoon
by Ed & Debbie on 2018/11/13 18:07
We were very happy with our stay. We were on our honeymoon and brought our dog. She had such a great time playing in the lake and it was so relaxing to be able to sit around the fire pit and listen to the water splash against the shoreline. The house was so warm and inviting. The people in the community where also very friendly. We would definitely come back to the area.
Good app
by travel evs on 2018/11/13 02:18
Have used Homeaway a few times and have been happy with the service and places we stayed. Would recommend communicating directly with owner prior to booking for questions etc. In one case the price owner quoted was lower than what was listed on the site. One feature that needs to be updated on app is the inbox used to communicate with owner. Should be able to delete it once you don’t need it. It can get cluttered.
As long as the property is as advertised all is well
by Lajmarrs on 2018/11/12 01:36
But should you encounter a dishonest owner Home Away offers no protection for renters.
San Ignacio Vistas, Green Valley Az Property 1392399.
by The Lubbock Bunch on 2018/11/09 22:50
We enjoyed our stay in this townhome. The area was convenient to the golf courses and was a very quiet and safe area. Canoa Ranch and San Ignacio Bar and grill was close by. The townhome was very comfortable and the price was unbeatable. The owners went out of their way to make our stay comfortable and pleasant. Thanks again, Chris and Dana Ward
Paradise indeed ...
by Ladysosac on 2018/11/09 22:13
Blue Nest ‘ is definitely a paradise for a peaceful , quite wonderful vacation for the whole family ... this beautiful house has everything you could ever imagine , just pack up & go , the deck is outstanding with his view , we spent just about our entire time out on the deck for breakfast - watching the surfers at sunset , brunch and evenings just absorbing the gorgeous ocean view with the relaxing sounds of the waves .. it was for my Sons gorgeous beach wedding which was located next door to us , very convenient because we had several elderly people staying with us , the owner & management staff was excellent in every way !
Bugs or something!
by Stghag on 2018/11/09 19:22
Tried several times to book rooms for an upcoming trip. The app keeps saying try again later. It’s very annoying!
App has serious issues
by Jo13540 on 2018/11/08 23:48
I use Homeaway on a regular basis an it’s generally my first choice if I organize a long weekend trip. This being said, the app is really terrible: while it’s quite user friendly, there is literally no way for my to access my trips, my Inbox or any of the useful screens because of bugs (ooops there was an errors loading your trips). So right now, I have a trip planned for Thanksgiving and I can’t access any of the details 🙄 very annoying...
It’s getting better
by Ty jj on 2018/11/08 23:17
No option to filter out places base on minimum nights stay . Some times I'm looking for a week to two week , but are lead to places that has a minimum of 30-90 days ! How about hiding houses that you don’t want to EVER see again, due to low rating or misleading claims .
Sail away cottage San Blas Florida,
by jfbt123 on 2018/11/08 04:50
Not willing to work with us, keeping deposit even knowing the roads are closed to cottage. And damaging of business around the cottage as no grocery stores or restaurants are open for service. . Check out U tube before renting sail away cottage. See for you self that roads are not safe enough to travel in. Taking money from Retired couple Randy and Jane Babler
Weak sauce
by ArTeeBee on 2018/11/07 20:41
It feels as though little thought has been given towards how people will actually use this app. Here’s one small example. If I already have a house reserved for a set of dates, when I open the app during those dates, maybe opening directly to the property I’m staying at would be smart! Nope, I have to navigate to “My Trips” select the property, yadda yadda. SMH.
Das Good Cabin
by dreamgirl1958 on 2018/11/07 19:45
This was a great getaway for the weekend. Will be sure to go back next year for a longer vacation. Beautiful fall leaves and woke up to some snow. This was a good taste of nature. Misses not having a bonfire but hopefully next time. Would recommend this cabin for anyone.
Effective and efficient.
by DrMarcusRobinson on 2018/11/06 19:05
Great tool. Excellent service.
BEWARE!!! VRBO is stealing money from homeowners :(
by NewFanBack on 2018/11/05 19:48
Worst service ever. Avoid it if you can! Paying $500 subscription per year for sh*tty service, You rent your place and one month later you still don’t get the money. Their support is ineffective. They talked with a very bad English accent. You call 5 times and everytime they say everything is good, but it’s not. Never had a problem like that with Airbnb..
Buggy
by mjalldaynz on 2018/11/03 21:04
Seems hard to focus on the boxes and lags on iPhone X. App rejected multiple valid credit cards randomly. Managed to get booking done but it’s not quite as smooth as it should be.
Absolutely no customer service
by mvkone on 2018/11/03 03:19
This is a profit based company and provides no way to contact homeaway for trips or leave a review. The front page price was 320$ but the checkout price was 570$ along with a mandatory insurance policy. Again, no place to leave a review or contact details.
Definitely not
by angry-guy on 2018/11/02 03:40
What I hate most about this app is the crazy expensive fees that make absolute no sense. I set my parameters and looked in my price range and while scrolling they all say the price per night that doesn’t include all the random and high fees. For example I was looking at a place that cost $215 per night but when I tapped it and scrolled down it was $1,110 dollars per night this is way to expensive and honestly cannot compete with Airbnb
Woefully lacking
by idancelikecb on 2018/10/31 20:31
This is more of a review of HomeAway in general rather than their app, but everything about this platform gives me a headache. Nothing is intuitive. Simple actions like changing a payout method are literally impossible without contacting support. Why is there a separate calendar for rates and reservations? That makes absolutely no sense. I wanted this to be a supplement to my AirBnb income but I can no longer tolerate the platform. And the fees are way higher than AirBnb. Are you kidding me?
HomeAway Costs more than booking a hotel room!
by Vknudtson on 2018/10/31 19:54
Looked at several properties in different areas of Southern California- beach, mountains and desert. In 95% of the properties I looked at, the “manager fees” were more than the price of the stay! One even charges $110.00 for linen fees!!!!
Unexpectedly canceled
by jhsig on 2018/10/30 17:04
Not happy with Elwell canceling on us without notice or explanation! Still waiting for refund 5 days now! J. Sigmon
Crappy search
by Mirandalola on 2018/10/28 18:33
I’m writing this review in the middle of a frustrated search. I searched for properties available today, and got a list of 39 properties. Wow, I’ve got options! But every one I click on isn’t available until next month. I’ll be using AirBnB for this trip...
Hidden charges are a rip off!
by Trolled 1209834756 on 2018/10/28 00:35
Horrible “owner charges “ were outrageous!!! Hidden costs make this site a train wreck!!!!!!
Terrific Service
by Anne Whitney on 2018/10/27 18:13
I’ve had a wonderful experience in Bry-Sur-Marne for three weeks.
Hidden fees
by HiFiHeart on 2018/10/26 15:03
There needs to be more transparency about the fees associated. While I appreciate the option between a large deposit and additional fees, it makes the daily cost quote extremely misleading.
Iffy app
by EyeDoc20 on 2018/10/26 00:43
There are times when the iPhone app won't support transactions on Homeaway and I feel the hidden-extra fees (vs Airbnb) are inflated.
Difficult Security & Negligent Service
by Qzine on 2018/10/25 12:31
Although it’s frustrating to log in sometimes, it doesn’t compare to the problematic customer service system. It is based out of this country and the customer. Serv. Reps. Don’t know how to handle problems...so they dont. I’ve been on VRBO since 2012 and recently they have completely computerized and algorithms based, so if you have one fussy renter who gives an unjust review because you didn’t have scissors in the kitchen, they will not consider you for advancement in their status. Or a woman who misread the deposit/insurance policy and when she contacted VRBO (international workers), they told them it wasn’t there problem and they should contact me? They got the money! When I addressed the issue with them via email, an automated email stated they would get back to me shortly...nothing
Hi
by Ike 1954 on 2018/10/24 22:02
We typically book the day of which apparently requires contacting the owner. Getting the total price upfront would be helpful. Airbnb is much better with regard to these issues.
Price Changes from initial quote...
by lknjjnbbhj on 2018/10/24 15:49
Book a place at quoted amount, then owner comes back to confirm, and price goes up... and owner contact does not read your questions, just sends generic responses. Haven’t gone through with the reservation just yet, as it’s already leaving a bad taste in my mouth... be aware when booking and read the details.
Homeowner used bait and switch to take $2500
by plow112 on 2018/10/23 01:36
On September 25, 2018 at approximately 10 pm, I made an online reservation on Vacation Rentals by Owner (“VRBO”) for a home in Austin, Texas. The listing was titled “Downtown Modern 9 bed Austin Compound…” I was extremely excited about the listing, as I was organizing the trip for my own bachelorette party, which was scheduled for May 16-19 2019. Based on everything I was seeing on the listing, I reasonably expected to pay $449 per night, plus taxes and maybe a small cleaning fee. What I did not know from the listing was that I would be charged a fee that more than doubled the amount I was paying. The cost to stay at the house for three nights before tax, without the “additional guest fee” that I am now disputing, was$1717 ($449 for 3 nights, a $100 cleaning fee, and a $270 service fee). Less than 24 hours after making this reservation, at 12:00 pm on September 26, 2018, I was shocked when I realized my receipt said the trip total was $5,078.05 ($1717, plus a $2,400 “additional guest fee” and tax). I immediately contacted the homeowner to request more information and ultimately cancel the reservation. When I asked the homeowner why the price basically doubled, they explained that their extra guest fee is for any party greater than 6 people, ie. since we are a group of 14, they charged us $100 for the eight “additional” guest for each night of the rental. I was shocked to hear that the owners had this policy for several reasons: 1) the owners advertise their home as a “9 bed compound” that sleeps 16 people (inferring that less than 16 people are welcome in the home at the listed price); and 2) unlike other homeowners who rent their homes on VRBO, the owners here intentionally did not list their fees on the listing itself (see a screen shot attached and compare with other owners who list their exact additional guest fee policies on their listings). The owners clearly misrepresented their costs. Had I known the cost for renting the home for less than 16 people was over double the price, I would not have gone through with the payment. Who would? When I initially reached out to the owners, I begged them to refund me the additional guest fee or allow me to cancel the reservation, since less than 24 hours had elapsed since I booked the home. The owners were incredibly dismissive when I explained that the price was too high for my friends and me. The owner quipped that I should “just convince [my] friends.”Likewise, I called the VRBO customer complaint line and was met by a representative who told me VRBO could not help me because, although they provide the platform for these “homeowners” to implement unscrupulous policies, they had no control over the transactions. Although the owners had a “no cancellation” policy, such policies are not typically intended to protect robber baron-like homeowners who intentionally hide exorbitant fees and effectively steal from people. These homeowners stole my money and VRBO facilitated it.
Home away App
by pink spurs on 2018/10/23 00:33
We have used HomeAway for 4 vacations now and have enjoyed all the homes we have been in, however the app leaves a few things to be desired - it isn’t very user friendly friendly. We have not figured out how to print from the app and haven’t figured out how to send admin an email, nothing happens when we try to access that feature.
Not good filter
by xxooxxop on 2018/10/22 12:02
I say I want to see pet friendly places and 900 places will come up and I have to go through each one to see which one has pets very frustrating
Round 2!
by JBRWLucky on 2018/10/20 17:22
My husband and I absolutely LOVE Camp Ribbonwood ....and so does our dog! We are here now for Round 2 and just booked our Round 3 in 2019. This will definitely be an annual visit for us since it is so special and peaceful here ❤️
Can’t send questions to potential hosts
by nfatima18 on 2018/10/19 06:11
You can’t message potential properties with inquiries, you have to book with payment along to get in touch with them with questions. Perhaps there’s a way to do it, but for usability purposes, it should be way more obvious. This is an extremely basic but essential requirement for a holiday rental app, and I’m floored it doesn’t seem to be available.
Great
by chacarrin on 2018/10/18 22:35
Love this app very helpful
NO INFO
by rdterrel on 2018/10/17 10:55
The app does not show all of the listings available. I made a reservation and the app does not show it leaving me wondering if I am truly reserved. I have not paid yet because they said it was not necessary yet. I think I am a highly rated renter.
So easy!
by LisaPomaha on 2018/10/16 15:42
Best feature is the map where you can specify a road or tiny weird shaped area. Excellent!
Great App
by Big A Bomb on 2018/10/16 01:02
Have used this app several times, it's great. Great for planning a vacation or just spur of the moment rentals too!! Love the app & website!
Extra charges after booking
by dacabobi on 2018/10/15 14:44
They have extra charges after I booked my trip already they charged me 83,87 for some international fee which is supposed to be on receiver part not my part and they never mentioned this when I booked my trip. Such a fraud company I would never use this company for my vacation again.
Not working
by Mom2us on 2018/10/13 22:21
We use this app every time we plan to travel and lately I have tried several times to use this app for different locations/dates and it won’t give the information. Today it wouldn’t give the price for the stay and now it says “please give all information and try again” when you tell how many adults and children. Please fix this as soon as possible so we can continue using. Thanks!
Great app
by Coach Pruitt on 2018/10/13 18:37
Enjoy this app. Easy to use. Great for weekend bookings.
Mini Vacation
by Guerra de Dios on 2018/10/11 19:51
I used this app before and it was amazing.
HORRENDOUS!
by mtcjlc on 2018/10/10 18:48
We tried renting a home through homeaway on our one family vacation this year. We showed up to an absolute DUMP! Abandoned property. No air conditioning. Broken down boats and lawnmowers all over the yard. Grass 5 feet tall. An utter misrepresentation. 3 MONTHS LATER...we are still fighting for our refund even though the owner cancelled our reservation after we complained that we would not stay in such a hole. Our vacation was RUINED and we still are out close to $2,000!!!! Never EVER again.
Mary
by GDNOKEY on 2018/10/09 06:00
We are unable to contact the owner of the flat that we rented in Paris France. Plus we are unable to get into the flat after arrival in Paris. In doing live chat I keep getting the same response from home away and it’s incorrect I would like a live person to speak with at home away
CA trip
by Gpa to the zoo on 2018/10/08 22:24
Good info., and easy to use.
Riverstone Resort Pigeon Forge TN
by vhadley on 2018/10/08 17:16
Always book through HomeAway. No hassle and always well pleased. Book with confidence.
Home away vacations
by Maedaze on 2018/10/08 12:09
I have been using HomeAway for 10 years and it has not failed me yet. Thank you
Chris prices
by camcats on 2018/10/08 09:31
Noticed prices run a little higher for same cabins on home away app than on competitors app airb&b. But certain cabins aren’t on both apps
Not happy with error message when using Discover
by SCBoricua on 2018/10/08 00:05
For the second booking in a row in 2 days, I had to use my less preferred VISA credit card to pay for my booking due to an error message your system gave me when trying to use my Discover Card. Discover Card is supposed to be accepted by VRBO and Home Away yet it would not accept it. I contacted Discover and they confirmed my account is in good standing and it would have accepted the transaction. They reported the transaction was never received by them. So the issue was at your site, not Discover’s. Is this a ploy to keep customers from using Discover? I will report this suspicion to Discover and let them investigate.
Agree
by Pie with Purpose on 2018/10/07 13:48
I agree, the fees are excessive and need to be more transparent.
So easy and user friendly to use!
by momgriz on 2018/10/06 17:53
I love the HomeAway app. I have rented now 6 places, not one bad experience and the owners have been very accommodating and friendly to work with! Will continue to use HomeAway for our vacationing plans!
Easy to use
by Kdhale on 2018/10/05 01:19
Fast, easy and dependable!❤️
Hidden Fees
by Ryan Poolos on 2018/10/02 01:17
None of the prices shown are the actual price. Everything doubles or triples when you go to book. No way to compare prices either so you’re stuck starting to book each and every listing to see the price.
Home Away Complaint Response
by 194344 on 2018/10/01 16:45
We rented an apartment in Paris from Home Away. Everything was fine until we got there and discovered many problems. I immediately contacted the manager and while courteous, was unwilling or unable to address basic problems. Having filled out the Home Away complaint form in detail, the site said it failed to send and to call them at a U.S. phone number—from France. So far there has been no resolution to my issues. I get the strong sense the Home Away is an organization totally committed to support of the owner and provides no benefit to the renter. I have rented from other organizations with no similar problem. I feel cheated.
Cannot book online or the app
by 1SecondWind on 2018/10/01 11:46
I have tried many times the past two days to book a property through the website and the app. The first time my credit card was charged 4 times! But the reservation was not completed. I called support and was routed through two people in a fifteen minute period and they had the same problem as I did and told me they could not do any more to help. I tried again this morning, still the same! have booked many properties through vbro in the past. Seems like they need to fix their system processing and their customer support!
Poor treatment of property owners
by Duanega on 2018/09/30 04:06
Homeaway and VRBO (private companies) were wonderful, transparent, honest sites until Expedia bought each company . If you think they treat the customers’ without respect, you should see how they treat the owners’ of the the properties. I’m daughter and I had properties in New Orleans, La. the pulled our properties off of their site and would not tell us why. Just puff, our properties were remover for no reason. We both had great reviews, We had return visitors year after year, beautifully decorated houses and they just pulled us off their site. Expedia has one of the worst travel Web sites. If you look them up, Expedia has bought many small companies and has ruined them all.
The Homeaway App is Great
by Brown-Lee on 2018/09/29 21:30
The HomeAway app is a great way to search for and book properties to stay at overseas. I love that you can search by a map view. Being able to have a description an$ reviews to read helps a lot in making a selection.
Bed bugs
by KimmyO123 on 2018/09/28 23:19
We stayed at Solare Tower room 706 and I woke up to multiple above bed bugs and blood stains on my sheets. When we reported it and employees came to inspect they found more bed bugs crawling around and they took pictures as well. I have video and photos. We came from San Antonio to celebrate my uncle’s 45th birthday and it was ruined because of this experience. There were no other vacancies so we had to find other lodging on our own and were turned away by many places because we only needed two days now and most will only rent for a 3 day stay. We spent hours looking for new lodging. I have bed bug bites on my body and scalp. My mother also has bed bug bites on her body. My uncle’s partner also has bed bug bites on her body. I already have sleep issues and this experience has aggravated those issues. Now I’m afraid to sleep at our next rental because I’m afraid of bed bugs. I’m also concerned about the three households that we will return to. Will we bring bed bugs back home with us? I hope not, but it’s possible. We, a family of four had to inspect every article of clothing and spend hours in limbo. We didn’t have a place to stay. Staff was unhelpful. We had to find a new place on our own. Our first trip to Padre was ruined because of this experience. We drove five hours to get bit by bed bugs.
HomeAway’s App Inaccurate list of available units
by Murk 75 on 2018/09/27 02:47
To whom it may concern: I attempted to rent a 1 bedroom condo unit from Inna in La Quinta, CA for the period of January 29 to February 12, 2019, as it appeared available. After submitting information and committing to rent that unit, I got an email from Inna who said the unit recently had been rented; that was last weekend. Yet, today, 9/26, that same unit continues to appear as being available for even a lower rent for the same period on the HomeAway app. So, either the HomeAway app is misleading in terms of what units are actually available or Inna has misrepresented the availability of the unit that I sought to rent from her for the period noted above. Please respond. Thanks for your time and efforts here. Brian Sweeney
Rocky Creek Cabin.
by meme3366 on 2018/09/26 15:11
Absolutely beautiful. The owners have thought of everything for a comfortable stay. The cabin is super clean. (I am a clean freak so this meant a lot to me) down to the smallest little details. This was our first trip without kids or grandchildren in 30 years and we were not disappointed. The view is breathtaking. So relaxing. The bed was so comfortable you just didn’t want to get up. We will definitely be back. My absolute favorite smell in the world is fresh wood and that is exactly what I smelled when I first walked in. The fire pit and waterfall on the patio was mesmerizing. Can’t say enough about this beautiful peace on earth. God bless
Added Fees
by JeanFamilyTime on 2018/09/26 15:03
Required to either pay for insurance or a $1,500 refundable damage deposit on TOP of the standard owner damage deposit. Customer service says it’s the owners request, owner says it’s VRBO/HomeAway. Either way are just added costs.
Does NOT help you resolve problems
by Kia Mitch on 2018/09/25 00:54
Definitely will not use this app again. Whatever you agree on originally in your payment, the owner as well as the company will not do anything to help you. They will keep your refund which is what they did to us and will say it’s for other reasons. We took our loss and moved on from there.
What a view!!!
by Dani & Troy on 2018/09/23 01:10
Had a family reunion in September and everything was perfect! Enjoyed the open kitchen, dining and livingroom. Master suite is amazing. Beds were so comfortable and kitchen was nicely stocked. What a pleasure and what a pristine location!
Why enter dates if they’re ignored?
by smaz76 on 2018/09/23 00:04
I enter dates and look at my results on a map. Then when I choose a property (which is hard to do because I can’t tell from the nightly rate how much it’ll *actually* cost), it makes me check if the property is available for my dates?!? Garbage.
Cost per night not accurate
by sjugopher on 2018/09/21 02:11
I am trying to search for properties and the cost per night listed is wildly different than the actual per night cost (and that’s excluding the fees added). I have to stop using the app because it’s so cumbersome to get to the final price.
Easy
by AKMCW on 2018/09/20 16:18
This site is very easy to navigate. Have used it for years without a problem with anyone we have rented from.
Fees are not upfront
by Bb082860 on 2018/09/20 02:40
This app should divulge fees before someone has to get nearly to completion. That’s a bit deceptive.
Ask about Cleaning
by Kkjjaj on 2018/09/18 16:42
We did not know until payment was made and check in that we had to clean our own unit. This meant washing and drying towels and sheets of all beds and rooms before trying to catch a flight.
Wonderful house to rent in amazing owner to get in touch with
by snowflake jade on 2018/09/15 15:31
This was a great house to enjoy at the end of a long day on the lake. We could clean up and relax and have space for children as well as adults can visit in the backyard. Didi was the perfect host for this home and I am so appreciative of that.
Love love love
by Winna907 on 2018/09/13 03:09
Great app! Great way to look at a home away from home!
Parking
by kojruam on 2018/09/12 17:22
Doesn’t say this condor has free parking. How much per night for parking? Is there a parking lot available?
Misrepresentations
by xgh on 2018/09/11 08:10
VBRO/HomeAway misrepresents the properties. I've rented 4 times. Basically the properties tend to have systems not in working order and repair people are not available until after our departure times. It's a cynical approach to running a business as it's obvious the hot tub, dishwasher, whatever has not worked in ages. Doubt we were the first to point this out. Also property cleanliness ranges from filthy to barely ok.
Buggy App
by jjob987654321 on 2018/05/30 13:31
I am a regular user of HomeAway and appreciate their service however I have two major issues hat I believe will be their downfall if not addressed: 1. Fees are not transparent and are becoming out of control. Rather than recognizing the opportunity to compete with the Airbnb’s of the world on fees it is as if they instead just jacked up fees across the board. Further, because the “price per night” does not include the fees and charges across properties are inconsistent, the search experience is much more time consuming and frustrating than it needs to be. HomeAway should provide the option to see price per night with fees as a search option at a minimum which would at least increase transparency. 2. The app is buggy. This is in acceptable for a product/company at this scale. Get it together and only release updates when they’re properly tested. Simple features like “favorites” are not synchronized at times with the desktop. The funny thing is that this wasn’t a problem until they apparently recently updated the app because I used it in the past. The share favorites with someone has disappeared. The “draw area” for search (a nice idea) causes the app to crash regularly. None of this should be happening for a company like HomeAway.
Bed bugs
by KimmyO123 on 2018/09/28 23:19
We stayed at Solare Tower room 706 and I woke up to multiple above bed bugs and blood stains on my sheets. When we reported it and employees came to inspect they found more bed bugs crawling around and they took pictures as well. I have video and photos. We came from San Antonio to celebrate my uncle’s 45th birthday and it was ruined because of this experience. There were no other vacancies so we had to find other lodging on our own and were turned away by many places because we only needed two days now and most will only rent for a 3 day stay. We spent hours looking for new lodging. I have bed bug bites on my body and scalp. My mother also has bed bug bites on her body. My uncle’s partner also has bed bug bites on her body. I already have sleep issues and this experience has aggravated those issues. Now I’m afraid to sleep at our next rental because I’m afraid of bed bugs. I’m also concerned about the three households that we will return to. Will we bring bed bugs back home with us? I hope not, but it’s possible. We, a family of four had to inspect every article of clothing and spend hours in limbo. We didn’t have a place to stay. Staff was unhelpful. We had to find a new place on our own. Our first trip to Padre was ruined because of this experience. We drove five hours to get bit by bed bugs.
Hawaii
by Marshin4 on 2018/08/22 10:29
Went in a trip to Hawaii that has been booked for months. Stayed at a beautiful ocean front house. Unfortunately a category 5 hurricane is heading directly here now. When we were discussing the matter with the agent trying to find a solution because we are scared for our lives. The gentleman has the audacity to say we can not accommodate for inclement weather. All we wanted was to have him find us another place to stay. The gentleman then told me to speak to him with respect completely disregarding the worry in my voice. Mind you the house is less than 25 yards from the water and currently the direct impact for hurricane lane. Inclement weather is rain, snow or just non-vacation weather. Inclement weather is not a category 5 hurricane. The person I spoke to should be striped of his job because he is the poorest customer service representative I’ve ever spoke with. Now me and my family are sitting 25 yards from the beautiful ocean waiting and hoping for a safer place inland. The best quote from this foolish man was there is nothing we can do. There is nothing we can do.
Property owners and calendars
by R Starling on 2018/03/06 15:59
The HomeAway app is convenient, but there are a few things that could make it better. One very important thing that HomeAway needs to do is punish owners w a fee for not updating their calendars on a regular basis. The calendar/app says the property is available, so you submit a request. It can take a day for them to get back to you to say, “Oops, sorry, our days must be crossed. Can you shift your plans ahead 3 days?” Sure, I’ll just call the conference and tell them to postpone everything. And this happens over and over and over until you’ve wasted a week trying to book individual properties. In addition, the search function needs to be improved. It doesn’t include all possible properties, even though they make you think it does. For example, Pasadena & Altadena CA are adjacent cities. If you do a search for Pasadena, you might have 5 Pasadena properties & 1 from Altadena. This leads you to believe that there’s only one in range in Altadena. But then, do a separate Altadena search, and it gives you 4 additional properties! There’s got to be a better way to do the search on your phone.
All reviews don’t display in app. Only top ranked and most recent. Also can’t vote on reviews in app
by SB76totheocean on 2018/05/17 11:30
There is no way to scroll down in the app to read ALL reviews. You have to go on a pc to the vrbo site to see all the reviews. This is a critical feature that is needed because not everyone has a pc and depends on the app. Very important review information is not seen and this is supposed to be one of the features that’s makes your site appealing. Also you can’t vote on helpfulness in the HomeAway app like you can on the vrbo website. This too is very important as owners can upvote good reviews by using other email addresses to push the good ones to the top. This is what is first seen when you go to reviews in the app. Again another reason why expoaing all reviews in the app is critical. We now have to pay a fee just to book with the site. So it’s time to start delivering features that allow a traveler to make the best informed decision. At some point not exposing all the reviews in the app is likely going to result in liability to homeaway if a decision is made on a property that had the information in a review that homeaway didn’t expose.
BEWARE, They are not looking out for you
by Xmas0421 on 2018/01/02 23:14
After booking previously without issue I found a rental through Home Away for a trip to Vancouver this past summer. I booked and was approved, then the renter contacted me outside of the app and asked to transact directly. It’s a VERY long story but I found this suspicious and asked Home Away for advice and if this was against their policies. Home Away responded that it was not against their policies and that the renter had great reviews and told me not to worry. Long story short, the renter is a HUGE scam artist who took me and many other Home Away customers for a ride. I was able to get a refund, and found other accommodations at 10:00pm at night in a strange city. I did however lose a lot of extra money due to a last minute desperate situation, I was put in harms way because of my dealings with some seriously shady people, and Home Away did NOTHING to help before or after the fact. I have contacted them after the event and sent details and further proof that they had done me and other customers a disservice. I guess they are too busy to be bothered because they never even followed up about my concerns. I will never use this service again.
EXPEDIA BOUGHT VRBO...
by jme2maui on 2018/06/26 04:27
NOW HOME AWAY! Expedia aka Home Away charges a “service fee” to the renter(s) based on the price/day x total days you’re booking it for. VRBO let owners post vacation rentals & renters could contact owner directly. We did this for many years for 2 condos in Maui. I recently booked 2 different condos (prior condos were sold) and one owner used a Real Estate company’s property management to handle payments & other “vacation rental” needs on the island as they reside in Washington. Unaware of this till way later. I HAD to enter my cc info to reserve, Home Away bam gets their fee. It also said full payment due at time of booking. Done. NOPE! Got confirmation email from Home Away stating payment received a few times. Days later I get email from H A requesting payment. Then from the property management that I knew nothing about! What a hassle. Because H A stated “full payment at time of booking” and I had a difficult time getting direct contact info for the owner from H A I just found this to be such a hassle! HOME AWAY, owner info needs to be easily accessible with their rental posts! You don’t own these properties!! Just be careful fellow travelers.
Communication
by Smith's From FL on 2018/03/12 15:03
We don’t care for having to put in our credit card info, just to confirm dates with property manager, then getting charged for each property inquiring on. We had to provide the info, in order to hit send for our message. Originally, we booked & paid for one property. Money came out, we got a confirmation & we thought we were booked/confirmed. But, we got a notice of a refund & a message from property manager/owner that the dates were actually not available, even though the online booking system said that they were & allowed us to book it. Not very happy that happened & that we now have to wait for our refund. So, that is why we are now asking for date verification!! We should not have to have our credit card info charged, until we’ve settled on the property we want. They are booking fast for June and we had to do multiple date availability confirmation requests. Has to be a better way, like it used to be.
Easy to use!
by Roadtrip Steve on 2018/08/20 17:21
HomeAway is my go to app for all vacation rentals. I have used the app for several years for houses in the Rocky Mountains on ski trip to beach getaways on the East Coast. The app is incredibly user friendly and makes communicating with rental owners about payments, check in procedures and check out a breeze. Recent searches, favorited properties and past trips are saved automatically which helps when looking through the endless options available. Other user reviews are extremely helpful when scoping out your next vacation spot. All properties I have rented through this app have been exactly, if not better, than advertised. In short...I’m hooked on HomeAway. Thank you for making a potentially stressful activity the last thing I worry about every time!
Finding the right accommodation is getting more difficult
by Allthegoodnamesaretakn on 2018/12/01 04:30
It used to be easy to find an apartment, condo or house in the HomeAway app. In the last year, it has changed. Many listings are now for a room in a house (a la AirBNB), but there is no category for rooms. People list them as a studio, or more often as a 1 bedroom/1 bath apartment. Some people are listing each bedroom in a 4 bedroom house as a house (shared bathrooms and kitchen?! - I don’t want a dorm room!). You often have to wade through half the description to find out what is really offered. They have also added motel rooms. And, lastly, some have “kitchenettes” that are nothing more than a dorm fridge, sink and a microwave. There are also RV parking listings, no RV - just a spot on their driveway for $27/night! And an old single-wide mobile home where the owner and his dog would move to a neighbor while you are there - nicknacks, stacks of mail and dog hairs included at no extra cost... I’ve also found that prices are much higher this year, often 30-40% higher than equivalent places in past years. Searching always defaults to “HomeAway Sort”, rather than staying in the category you have used previously. It’s annoying, and requires more keystrokes. HomeAway needs to tighten up their policing of entries and improve search parameters, or they will lose customers. I am almost gone.
Wonderful app!!
by misslouleelou on 2017/09/21 14:39
I have a large family and we do our share of traveling. If you require more than one hotel room things get very pricey. I'm top of that, there are no "common areas" to visit with family in most hotel rooms. I love this app because it allows me to reserve homes or condos with multiple bedrooms and bathrooms to accommodate my family for a fraction of the cost I could pay at any hotel. Every reservation I have made has turned out wonderfully! The reviews are very helpful, and the rates are astounding. I recommend this to anyone traveling out of their home area for more than a couple of nights. You will save money and recognize so many more benefits over staying with a hotel! App is very user-friendly.
Barrier Island Tetreat
by LandreyB on 2018/07/17 17:02
Barrier Island Retreat is a wonderful place to stay. Two of my daughters and I enjoyed our long weekend getaway so much. This apartment is adorable as well as comfortable, and the owners Deby and John are awesome. They do not hover around, but are always available and very knowledgeable about the area. The location is great, access to the beach very easy and just a short drive to St. Augustine makes Barrier Island Retreat the perfect place to stay. Not having a full kitchen was no problem for us. A very nice grill was available if we had chosen to cookout, but the refrigerator held all the cold foods we brought along and we brewed tea in the microwave. We do plan on making this place one of our go to, home away from home. Thanks again for a wonderful visit!
Absolutely spectacular!
by amymarieburke on 2018/05/19 20:25
We were blown away when we walked into this beautifully appointed guest home. There was nothing lacking and everything was pristine, new, and of highest quality. Joerg was an outstanding host and was gracious about letting us stay another night. We certainly hope to be back. Plenty of room for privacy and to stretch out with 3 full bedrooms and baths. The hot tub and sauna are in the guest house, although the salt water pool is part of the main house. Property is less than a mile from a wonderful breakfast and lunch cafe, although the refrigerator and pantry were full of breakfast supplies had we chosen to make it. There was both an Expresso and a coffee maker. Just cannot say enough good things about this wonderful place.
Difficult Security & Negligent Service
by Qzine on 2018/10/25 12:31
Although it’s frustrating to log in sometimes, it doesn’t compare to the problematic customer service system. It is based out of this country and the customer. Serv. Reps. Don’t know how to handle problems...so they dont. I’ve been on VRBO since 2012 and recently they have completely computerized and algorithms based, so if you have one fussy renter who gives an unjust review because you didn’t have scissors in the kitchen, they will not consider you for advancement in their status. Or a woman who misread the deposit/insurance policy and when she contacted VRBO (international workers), they told them it wasn’t there problem and they should contact me? They got the money! When I addressed the issue with them via email, an automated email stated they would get back to me shortly...nothing
Absolutely Superior!
by Mark & Vonda on 2018/07/03 23:32
My wife and 17y/o son stayed at Casa de Banta for the second time during the last week in June 2018. It was the BEST HomeAway experience we have ever had. David & Libby were very accommodating and had some great restaurant recommendations. There were plenty of kitchen appliances, towels, and very comfortable furnishings. The outside patio area was a great place to have breakfast every morning and a glass of wine in the evening. It was nice having parking that was onsite in the middle of town. Walking distance to everything except to the beach. We will definitely be returning as St. Augustine is one of our favorite getaway places in Florida. I couldn’t of asked for a better way to spend my 60th Birthday!
Excellent place to stay
by chicshimmers on 2017/09/30 14:48
Our stay in Vernazza at this property was great for the following reasons. The place is very clean, even the comforters smelled like they just came out of the dryer. Towels and bed linens were starch white. Pillows and mattress were very comfortable. The property owner was attentive to detail, leaving extra toiletries, kitchen items like teas, snacks, etc. We had plenty of towels and pillows, comforters. The owner has great communication and tells you how to work certain things. It's very easy to find and very close to the train station. For a family of 5 we were surprised at how roomy the place is. You will not be disappointed if you stay at this place.
Please don’t book through this site
by ALJ6123 on 2018/07/10 19:18
We dealt with an issue on our stay with cleanliness and then with our safety and being harassed by an employee on the property after trying to address the issue of the house not being clean. Home away security and customer service have done absolutely nothing to resolve this issue. they could not get me any kind of refund even after hours of phone calls and emailing back-and-forth with customer service sending in photos of The employee harassing my personal Facebook weeks later. I am blown away by the lack of customer service. this is a hospitality industry you should care if your customers stay in a clean and safe environment. Home away claimed they are just a online booking platform and have no responsibility to anything that happens to the customer during their stay. Very concerning.
Rocky Creek Cabin.
by meme3366 on 2018/09/26 15:11
Absolutely beautiful. The owners have thought of everything for a comfortable stay. The cabin is super clean. (I am a clean freak so this meant a lot to me) down to the smallest little details. This was our first trip without kids or grandchildren in 30 years and we were not disappointed. The view is breathtaking. So relaxing. The bed was so comfortable you just didn’t want to get up. We will definitely be back. My absolute favorite smell in the world is fresh wood and that is exactly what I smelled when I first walked in. The fire pit and waterfall on the patio was mesmerizing. Can’t say enough about this beautiful peace on earth. God bless
Paradise indeed ...
by Ladysosac on 2018/11/09 22:13
Blue Nest ‘ is definitely a paradise for a peaceful , quite wonderful vacation for the whole family ... this beautiful house has everything you could ever imagine , just pack up & go , the deck is outstanding with his view , we spent just about our entire time out on the deck for breakfast - watching the surfers at sunset , brunch and evenings just absorbing the gorgeous ocean view with the relaxing sounds of the waves .. it was for my Sons gorgeous beach wedding which was located next door to us , very convenient because we had several elderly people staying with us , the owner & management staff was excellent in every way !
Love To Vacation This Way But Fees Are Getting Out Of Hand
by ricerays on 2018/04/25 01:21
I have been using HomeAway/vrbo since at least 2007. All but one of our experiences have been great and without issue, but recently I’ve noticed a pattern of increasing fees in all of the fee categories pet,cleaning,service fee, etc. I feel that an advertised price of $175/nt should not turn into $300 plus and it has, with increasing frequency. This inappropriate greed will cost this industry and its people in the long run. I hope that HomeAway will address this or change its teaching in the workshops it offers to property owners. There are a lot of good people still on here but just be aware of everything and not just the cost per night you see with the picture of the property.
Not user friendly! Profit based!
by Koiphish3 on 2018/01/18 03:45
I am hoping some developers will start making 3rd party apps to replace lame apps like this. VRBO has already cheated its hosts by defaulting on prepay contracts and a company mission of. A prepay platform. Now they are making local map searches very difficult with hidden map functions. Hosts want my and pay for a local geographical searchable rental. What a bummer to pay a company for marketing your rental, only to find attempted searches suggesting other rentals outside of of your area. We have about 19 rentals in the Big Sur area and VRBO shows 800! This last version requires reconfiguration of map, filter and outline function nearly impossible for the average user. More inventory in an area means more sales and fees for VRBO. A convenient result of NOT updating means no map or search functions. Most people do not update apps that often... especially power users that might be able to figure out the later lame versions. I am trying to push people over to airbnb platform, but they have done the same sneaky “updates” for profit gains. You might ask how suggesting an area NOT asked for will benefit a traveler or a host! Both end up disappointed, with no refund options.
Please make owners update availability!
by bobby's_girl on 2017/11/24 23:20
I love the app, it’s easy to navigate. My only frustration comes from selecting the perfect home that has no bookings on the calendar only to receive an email from the owner that it is not available. Then I go through the same process again!! Each time I try and book and probably go through a minimum of 3 that look available but the owner has failed to update their calendar- it’s very frustrating! I wish there was something that made them keep the calendar updated. When an owner tells me it’s not available, I usually respond with “how strange, the calendar shows it available, you better look into this great mystery!”
Pricing problems
by Irishkit on 2018/07/02 18:41
I used to use Homeaway and VRBO all the time. The last couple times though have been very frustrating. The fees aren’t obvious... and aren’t a small matter... a $250 a night (2 nights) charged my credit card for $1259. Of course that includes a cleaning deposit that will be refunded- but since I am not staying until next summer... that is a whole year where they get to use my money. Second, and more importantly, this is the second time in a row that I have been notified by the owner that their fee schedule wasn’t up to date. So instead of $250, it is $450 a night with a 4 night minimum. Meanwhile, I am getting confirmation emails from HomeAway and telling me I am booked. Can the owner just arbitrarily increase the price like that? Am I booked or not??? This is not worth the hassle.
BEWARE THEY DON’T BOTHER TO VALIDATE YOUR EMAIL
by Banjo Willy on 2018/06/02 07:11
I made a reservation without creating an account, which just asks you for your email once. Having done that, I reserved and paid thru Apple Pay, and was informed I would be notified if the owner confirmed the reservation. I never received a confirmation, then later found out I had still been charged $400 because the owner confirmed, but I never received the confirmation because I made a typo when entering my email. The app only asked for my email once, never had me re-type it, and did not do anything when they received bounce-back messages for the email address I accidentally did enter (I misspelled gmail as gamil). They still charged me the full amount and made no effort to make it right or change their protocol to protect others from this happening.
4th of July Vacation
by RIAJr on 2018/07/08 21:39
What we liked about this little place was it was within walking distance from the beach and many different restaurants. You don’t have to worry about trying to find parking or pay for parking. I would highly recommend this place to any couple that is looking for a nice getaway. We’re a couple that likes to be on the go and this location gave us easy access to the main Highway which enabled us to travel to all our activities. We would defiantly recommend this rental to our friends and family members. I would also like to say that if you have any questions, just send a message to Fabrice & Sabrina and they will respond well within an hour. Our trip to Florida was filled with adventure, meaning our fights were not on time and the whole time I keep in touch with them. They also checked in on us to see if we had arrived at their rental okay. Great people to work with. Ralph
Where do I start???? Not a good experience
by NovemberB on 2017/10/30 17:06
I reserved HomeAway location which I had to cancel due to work relocation. I have my cancellation request but was charged as a "no show". I've been trying to reach a resolution for months now. I have the hardest time reaching someone regarding my refund. The times I have spoken with someone I was told the issue would be resolved. I've been dealing with this for at least about three months now. I feel no closer to a resolution and don't have much faith I'd ever get this resolved. Despite the issues I stayed at a different HomeAway Location, which I loved. I was told my deposit would be issued shortly after my stay. When contacting the home owner I was told I should've received my deposit weeks ago. Still I've yet to get a refund for my cancellation or my deposit.
Great app missing one feature
by Bruce1186 on 2018/05/06 16:00
I love VRBO and Homeaway. We’ve been using both for many years and have great memories vacationing at a comfortable home in plenty of towns and cities. We take our dogs when it’s a drivable distance so I love the pets accepted filter option. Being able to create favorites folders when searching for an upcoming trip works great, but not being able to create new folders within the app is a big miss. A user must login on a computer in order to create a new destination favorite folder to be able to save properties from the app. This feature needs to be added to the app.
Bait & switch
by quacker987 on 2017/10/16 19:26
I input my dates and price point before searching and it returned a number of properties. However when I tried to book a certain property the price jumped from $225/night to $395/night before taxes and other fees!!! When I called the reservation number I was told that the price change was the price for the days I selected. It seems to me that if you put the dates in before you search then it should show you the actual price of the property for the dates you selected - not the price for some other date. Apparently it doesn't work that way which makes the website fairly useless if you're searching for properties within a defined price range for specific days. Disappointed with this service to say the least.
Cavanaugh Bay Rental- Coolin, ID
by Suze - Washington state on 2018/08/06 15:49
We thoroughly enjoyed our stay at this cabin. It was so comfortable and homey and you could tell that the owners take great pride in making their home beautiful for renters. It is spacious and well stocked. Our grandkids played the board games every day. They especially enjoyed lively games of Life and Monopoly. They brought their inner tubes and floated down the stream and swam and fished at a secluded beach. They were especially competitive golfing at Priest Lake golf course. Oh, yes, we are now addicted to huckleberry milkshakes. What they said when we left?....”This is what memories are made of!”.
Thanks for the memories
by fifty more on 2018/05/04 11:31
For our 50th wedding anniversary this home provided a wonderful retreat for our two adult children and their families. The dock/lake had special appeal for the fishermen, the fooze ball table a delight for the child, and the natural surrounding beauty, peace and quiet, and comfortable home had special appeal for the women. The joy of being together was heightened by our visiting the Hiddenite museum, sluicing at the gem mine, touring the the distillery, and driving through the zoo/park - activity information included in a notebook provided at the house. Good memories created during our stay. Thanks again.
Needs more features and doesn’t sync with desktop website correctly
by Bdub1997 on 2018/07/05 22:43
There needs to be other features besides favorites. It would help tremendously to be able to eliminate homes when looking so you don’t have to keep seeing them and trying to remember why you didn’t want (without looking through pics and descriptions again). It would also be useful to add notes to a particular house as well so you can use that when trying to narrow down houses. Also, when you favorite a house on the desktop website it goes on it’s own list instead of combined with others
We Love The easy Way It Is To Travel
by Papa Knows on 2018/01/20 19:12
My Wife and I like to have a family vacation and with Home Away,they make it so easy to plan and travel. This year will be our 7th in a row. It is so easy and convenient to use the HomeAway app. Cape Coral Florida again as we never get tired of the fun and sun. Unlike the cold and snow for Michigan winters. We are planning to take the family to Disney Wold in the next few years and maybe even to Hawaii for my retirement vacation!!!! You cannot have an easier booking experience with anyone that compares to HomeAway.
BEWARE
by Pinksmiley on 2018/05/15 18:31
This apparently is a scam site! I booked a property got a confirmation email and 3 days later i got an email saying this property only did Saturday to Saturday. I searched more and found another one. It gave me instant confirmation. They took my payment of $2400. Got an email 2 days later they canceled yet again. I called to see what’s going on because the money was already taken out. The representative said she couldn’t help me I would have to call back in a few hours to talk to someone else. I asked if they could call me back and no they don’t do that. So now they have already taken my money, we have no where to stay and now I doubt they will have anything available. I would NEVER book from here again!
HomeAway’s App Inaccurate list of available units
by Murk 75 on 2018/09/27 02:47
To whom it may concern: I attempted to rent a 1 bedroom condo unit from Inna in La Quinta, CA for the period of January 29 to February 12, 2019, as it appeared available. After submitting information and committing to rent that unit, I got an email from Inna who said the unit recently had been rented; that was last weekend. Yet, today, 9/26, that same unit continues to appear as being available for even a lower rent for the same period on the HomeAway app. So, either the HomeAway app is misleading in terms of what units are actually available or Inna has misrepresented the availability of the unit that I sought to rent from her for the period noted above. Please respond. Thanks for your time and efforts here. Brian Sweeney
Are My Dates Available?
by Henry&gracie on 2018/07/01 14:42
The only issue I have with Home Away is that I have to give credit card info before I know if I have the rental. Other rental sites show what dates are available and I like that transparency. Home Away feels a bit like the owner can discriminate if there are multiple applicants for the same request. I have been turned down more than once for- “I have another party also interested in these dates”. Then I have to wait to hear that my credit card wasn’t charged...but my info is out there.
This retreat property
by june ladybug on 2018/06/24 22:01
I recently stayed at this resident in June 2018 for my birthday weekend l. The house was awesome it’s every women’s dream house. I arrived a few minutes late. But check was easy and very accommodating .Once inside I found everything to be very clean it was a quite area. You can find everything in the area Don let us know there was a Walmart 7 minutes away which was very helpful. I will definitely tell you if your looking to book this retreat don’t hesitate do so it is well worth it.
They are not honest. Stay away.
by Bhuvnesh and Yama on 2018/12/05 12:30
I have booked an apartment to stay in Madrid during Christmas in July. Only now, they gave me the address of the property. When I see images of the property it’s totally a mess. A building under renovation. They have removed all details of the apartment from the website and the owner refuses to respond to any messages since October. When I asked them for a refund, they totally refused and say that if the property is not to my liking after I reach there, they will find another property that is available and house me there. The managers are rude and not helpful at all. I feel that I have made the biggest mistake of my life by booking a property with them. Beware. Do not make the same mistake I did.
Everything you need in one app
by Argett on 2018/04/23 13:10
This app makes traveling so much easier. I am never searching for the address of the place we are staying because it is in the app. All of the information about the booking is included in the app (how to get in, special instructions, etc). The app even will let you know information around the area. It is so handy to have everything in an app so I am not digging through my emails or printing the info. Thank you!!
App is inconsistent
by ete AVA on 2018/01/30 03:37
Inconsistent app. Maps are great, but constantly changing app makes it difficult to use repeatedly. I have had repeated problems adding listings to my favorites lists ~ works sometimes, does not work others. Now I can not find cancellation policies on any properties I am considering. Cancellation policy has always been listed in the subsection on rates and other charges ( ie. for greater than 4 guests). I have had to message the host requesting information regarding cancellation policy first, rather than just filing a request to book now.
The App is great, customer service call in not so much
by cdgcdgcdg3848 on 2018/05/07 18:07
I tried to reserve a place online and began having issues every time I went to hit “book now”. I then proceeded to call the number that was listed on the webpage. After 20 minutes of talking to 2 different people and not even getting past spelling my name 8 different times, I hung up. Jumped on the app on my phone and had the place booked in less than 3 minutes. Guess technology really wins here.
Needs some improvement
by Groupon king on 2018/03/02 13:08
I wish you could have a max number of stuff instead of 2+. Like if I want a 1-2 bedroom house instead of just 1+. This stinks because I want a one bedroom place but I get stuff that is 1, 2, 3, 4, bedroom place. Or select how many people the place sleeps with a maximum entry. I guess the first star is for round the clock access to customer service and the second star is for some other aspects that make the website easier to use. Also it seems like there are more fees associated with the rentals than there were a few years ago. Not sure if there is anything to that but that’s the way it feels to me.
Yosemite and our stay
by Ham family plus 2 on 2018/06/20 15:07
We loved our stay at the Oakstone house. Mariposa was a beautiful little town snuggled in the mountains. Everyone we met was very welcoming in their town. Allison and Mark, thank you so much for opening your home to us. It is beautiful, welcoming, and such a place of beautiful nature as well as peaceful. We would highly recommend this home for a getaway. We loved our first time experience in CA! Thank you for a wonderful stay! Darlene for the Ham family plus 2
Love the app --fees are getting out of hand
by Callielou2 on 2017/09/27 21:21
I agree with one of the other reviews. The fees sometimes get a little out of hand. I hate to see a picture of a hot tub. Cleaning fees. There are service fees, administrative fees, cleaning fees thru the roof, pet fees -I didn't say I was bringing my pet, fees for fees. A $100 a night place quickly becomes a $300 a night. I realize this is individual property owners but there should be some kind of regulation. Tell us up front. Include those fees in the nightly rate and add tax.
Not happy with error message when using Discover
by SCBoricua on 2018/10/08 00:05
For the second booking in a row in 2 days, I had to use my less preferred VISA credit card to pay for my booking due to an error message your system gave me when trying to use my Discover Card. Discover Card is supposed to be accepted by VRBO and Home Away yet it would not accept it. I contacted Discover and they confirmed my account is in good standing and it would have accepted the transaction. They reported the transaction was never received by them. So the issue was at your site, not Discover’s. Is this a ploy to keep customers from using Discover? I will report this suspicion to Discover and let them investigate.
Home Away Complaint Response
by 194344 on 2018/10/01 16:45
We rented an apartment in Paris from Home Away. Everything was fine until we got there and discovered many problems. I immediately contacted the manager and while courteous, was unwilling or unable to address basic problems. Having filled out the Home Away complaint form in detail, the site said it failed to send and to call them at a U.S. phone number—from France. So far there has been no resolution to my issues. I get the strong sense the Home Away is an organization totally committed to support of the owner and provides no benefit to the renter. I have rented from other organizations with no similar problem. I feel cheated.
A little frustrated
by jacqusy on 2018/02/22 13:32
We enjoy using Home Away. It is a convenient way to present great homes for rent and we have always found the descriptions accurate and the finances straight forward. Our only frustration is we have chosen several homes showing availability only to learn the owner was holding them for repeat customers. I appreciate rewarding loyalty, but wish the home could be blocked until it was genuinely offered.
Bait and switch
by Sempreora on 2018/05/13 11:47
My wife and I, both in our 70’s, bit on a $200 per night apt., all fees included, for three nights and then awaited confirmation from the owner. An hour later an email from the owner said, sorry, but another $500 security fee would necessary. We declined, and received a quick reply offering to drop the security fee. We are definitely NOT interested. Also, this review is the only way I found to let Home Away know what happened. Their customer service is not transparent. I had a good experience with Home Away a few years ago, so I am hoping they can return to functionality.
Vacation
by Va/Pa Travelers on 2018/07/24 13:17
Thanks Valerie for sharing your beautiful condo. The condo was just as pictured. Beds were comfortable and the linens were top quality. Towel service was great, not having to laundry them when we left was a great amity. Having a bathroom for each bedroom was also a great convenience. Kitchen was well stocked with everything needed for a great week. This was our first time to the South Carolina Beaches and we were very pleased. I’m sure we’ll be back. Thanks again.
Love using the app except..
by Always Loving Life!! on 2017/11/26 04:26
App works great like it should, helpful features. One feature I would really find helpful is having a place to make and save notes for what I like/dislike about each property as I’m researching them so I don’t have to keep going back to try to remember each one. Searching can become very daunting and it takes so much longer to keep going back through the information on each place I’m interested in. Great app though, thank you.
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5.0
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Current Version (2018.24.2)
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