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Cinépolis Luxury Cinemas mobile app has been updated. With a refreshed UI and checkout process, order food (select locations only), reserve your seats, watch trailers, check show times and earn points on purchases with the Cinépolis Rewards, loyalty program. Sign up today and start earning points on in app purchases!
Love the Theaters, App Not So Much
by hughmanoid on 2020/03/01 17:23
I used to be able to order food before my movies, but haven’t been able to for months now. Please fix this. It was so helpful to have my order placed as soon as I entered the theater, versus waiting for a waiter/waitress to show up.
IOS app lacks features in their Android version
by lvbiker on 2020/01/26 20:45
You cannot log out or edit your account in this Apple version. The theater manager showed me how settings can be changed in the Android one. Making changes required a laptop and deleting the phone app.
Need better seating chart
by DRAMALVAUB on 2019/12/06 02:14
Like the app and I haven’t use it much yet. But my concern is the seating chart, between Fandango & Cinépolis, this one is pretty inauthentic considering the laziness of the development. Went to try to book seats in the new theatre San Mateo and it’s pretty cumbersome. Get this fixed in the future and I’ll update with improvements.
Food Prices on App are 30% higher than in theater
by Svessels on 2019/11/17 19:14
Shameless money grab. Pricing on App based purchases are almost 30% higher than if you order from wait staff in theater.
Fix it
by Ogloco11 on 2019/11/13 22:28
The new app is trash. It shows no tickets available for everything. I guess I have to uninstall it and the install and have to enter all my info again. Thanks guys!!!
App is completed broken
by mynicknameistaken2 on 2019/11/05 03:29
This latest app update has rendered the app useless. It shows no tickets available for any movie at any showing time at my local Cinépolis. Huh?
This new version for iOS mobile doesn’t work.
by rsm29 on 2019/11/01 18:10
The forced upgrade list all my purchase history and info. Every attempt to purchase results in no tickets/seats found.
THEY DONT DELIVER ALCOHOL
by JinnyKSween on 2019/10/11 03:00
I.. HAVE... TO...GET... UP.... TO... GET... ALCOHOL.... 🤦🏼‍♀️
Can’t connect
by RWSFlyGuy84 on 2019/09/05 22:47
This is the second time this has happened where I have trouble logging in or it doesn’t show my purchases. Get errors “cannot log you in at this time”. Login info works fine on the website. Always happens during peak times.
Would not let me purchase tickets
by turdsmcutter on 2019/07/22 18:08
Would not let me purchase tickets.
This place is terrible
by Gamer-365-24-7 on 2019/07/14 16:21
They charge extra to purchase tickets through the app, this place is looking to nickel and dime you to death.
App is horrible.
by judomels on 2019/03/22 00:05
Crashes like crazy when trying to purchase tickets. Pointless!!!
Good app
by tkmd3 on 2019/01/12 01:13
For the most part, this is a good basic movie theater app and works right about 95% of the time It would be great if there was a way to add gift cards into the app for future purchase credits.
Cinépolis 😍
by ImBatman160887 on 2018/12/30 22:20
The best cinema
Which seats did I reserve?
by Toph94 on 2018/12/27 18:29
Make sure to pay attention to which seats you reserve. I now take a screen shot of the purchase. Once you’re purchase is complete and you go to your purchases and pull up your tickets, it doesn’t show you which seats you reserved, so you might have to walk back to the stand and ask which seats are yours.
App doesn’t work
by tambren on 2018/11/01 04:03
I have never been able to use this app successfully. All I get is spinning circle. Seems useless!
Crap
by cinepolissucks on 2018/09/10 01:21
Garbage. Downloaded and tried signing up, tells me there was an error. When I try signing up again it tells me my email has already been used. I try logging in and the thing kicks me out. Absolute garbage. Why make an app if it won’t work???
Completely Useless
by GreezyMonkey on 2018/09/09 12:44
This app is one of the worst I’ve ever seen. Half the time it won’t let you login at all. The rest of the time, once you do log in, you can’t see what movies are playing. It just says try back later. So that of course means you can’t buy tix either. The app says you can order food ahead of time. But that’s not true. It isn’t even an option. Worst app I’ve ever seen. Just use their website. It’s not much better, but at least you can buy tix that way.
Booking charge? Screw you
by Steelbeach on 2018/07/07 19:34
Thought this might be a handy app. Not. Awkward and clunky, memory leaks and no continuity of use. Even so, might be ok to see what’s on but.....they charge over $2 per ticket booking fee. For what, exactly? A 20% markup for.... the honor of paying you? Screw off. Delete delete delete
Best theater
by MOORESNATALIE on 2018/04/29 00:00
We love coming here
It works well
by jg movie watcher on 2018/04/16 01:20
It works well
Great upgrade
by Aqueduct amassed on 2018/04/15 16:14
I’m so happy that you can now add your tickets to your iPhone wallet. This upgrade it’s way more faster and user friendly!!
The BEST!!!
by A Regular User! on 2018/04/15 00:42
Easy and efficient .... everyone would find it as easy as we do!!!!
Simple, convenient
by Wtb360 on 2018/04/15 00:37
Excellent app, can plan a night with no lines.
A must have for moviegoers!!
by Kydel Elemental/Resto on 2018/04/14 21:15
Awesome and convenient app to have!! Just gets better and better with the updates!
cozyupscreenup
by cozyupscreenup on 2018/04/14 19:12
Love the app. Easy to use.
Theater is great, app is terrible
by DVFan101 on 2018/04/14 01:38
This review and rating is for the app and it’s (lack of) functionality not the theater experience itself. The theater is great and I recommend the theater itself, just not the app. The biggest problem with the app is you cannot refund or change your tickets on the app. You can’t do it over the phone either, you have to go to the theater to do it and you DO NOT get a full refund, they can’t give you the “convenience” fee back. I used to use Fandango to get tickets where you can easily get a FULL refunds to the app to use on future purchases. I switched this app for the rewards. The rewards aren’t that great, it takes 20 movie ticket purchases to get a $5 reward unless you spend money on their pricey theater food. I will in the future trade the rewards for the convenience of a different app. So if you need flexibility and want to get all your money back if you need a refund, save yourself time and convenience and use an app that lets you return tickets.
Awesome app
by Gabbee35 on 2018/04/13 17:42
Easy to use, moves quickly to selection. Love it !!
Easy
by JNJ4000 on 2018/04/10 22:31
Love the app but some items are missing from the food menu. Super easy to use.
Cinépolis app
by Spartan Frank on 2018/04/07 21:09
This app has improved so much it’s very easy to use.
New Cinépolis app.
by frank flick on 2018/04/06 14:46
Finally a good and consistent method with ordering tickets with Cinépolis.
Easy!
by Grworthington on 2018/04/04 23:06
Easy and quick!
Great improvements!!
by turog1422 on 2018/04/04 22:02
Doing a fine job, Cinépolis!! Keep it up!!
Great app
by She's 123 on 2018/04/04 21:31
Very easy to navigate. By far the best way to order tickets for a movie 👍🏽
Simple and perfect
by Guvnor007 on 2018/03/31 11:55
Works great!
Short and Sweet
by SneakyPabs on 2018/03/31 04:47
The app makes it easy to track theaters if you travel often. It’s easy to use and track your points and rewards. No paper coupons to loose.
Cinépolis app is easy to use!
by Sookie Monster on 2018/03/30 02:45
Easy to pick time, date, and seats. Saves information to make purchase much faster. I especially appreciate the ability to add to my apple wallet which then allows me to use my Apple Watch for theater to scan the code.
Renewed love of the movies
by Cmack5 on 2018/03/30 00:47
Only thing I love more than this app is going to the movies again at Cinépolis. App is easy to use and helps me earn rewards points faster!
Love this app
by E47 on 2018/03/24 23:05
This app makes it very easy to get tickets
No order summary page before purchase
by MCDixon on 2018/03/22 22:19
After I put in my credit card details I couldn’t verify the date/time chosen. I got it wrong and now I have to go in person to return. Either need to allow returns through the app or be more clear with a summary page before “pay now.”
Ease to use apt
by Orangecats3 on 2018/03/19 14:29
I love using the Cinépolis apt to reserve my seat at their nearby theater. It’s fast, easy and convenient. Plus I earn points towards in their rewards program. Win! Win!
Getting better
by William Cook servant of God on 2018/03/18 00:51
I have been using this app for more than five years I think and it is definitely getting better thank you for the improvements you’ve made to it I certainly recommend using this app for anyone who goes to these theaters!
Almost as good as going to the movie
by ChipsApps on 2018/03/15 05:50
The new Cinépolis app is much more intuitive than its predecessor. The thumbnail sketches of the various movies are much more extensive than the prior version’s series of uninformative 2-liners. Stored information makes it much easier to book than in the past. In short, a major improvement.
Amazing
by Puzzledchik on 2018/03/10 01:04
Easy to check out & book future dates. Also love that I can order the appetizer ahead of time!
Not worth loading.
by Kdog7093 on 2018/03/09 00:22
Don't waste your time with this app it has been a problem since they first came out with it.
Great app
by KML48 on 2018/03/08 22:28
Easy to use and clean interface
Benedici Vita
by Benedici Vita on 2018/03/04 05:03
Enjoy the food and comfort
Only reason it’s a 4
by thmdemers on 2018/03/04 00:33
Love the app but only reason I gave it a 4 is because when you buy the food ahead of time, the theater never gets it. Other than that it’s great!
Yay
by Funnygal556677881 on 2018/03/03 17:08
Luv dis app.
Excellent app ,
by amaryllisbabe on 2018/03/02 23:00
Easy to use
Easy and convenient
by Bellasito on 2018/02/24 17:38
Love this app straight forward & no hassle
Easy
by SumJazz on 2018/02/24 15:05
The redesign of this app makes it easy to navigate.
Passbook is back
by Saruotoko on 2018/02/23 21:13
Hey guys. LOVE LOVE LOVE this new version. I can re-add the purchased ticket to my Apple wallet which made me happy. What made me ecstatic is being able to preorder my food/drink order, when I buy my tickets. AWESOME!!!
Rating
by TedB562 on 2018/02/19 20:28
Awesome movie theater to take my nephew all the time. 5 star rating
Yes
by Syieff on 2018/02/19 05:53
Love it
So easy and fast
by Britt90265 on 2018/02/18 22:07
I use this app every time I look for a movie.
So Easy to use!!
by FashQueen on 2018/02/18 19:37
It’s a one stop shop for movie goers! Love the ease of ordering and the fact that I can purchase both my ticket and food at the same time! So far, So good...
Seat gap
by Fritzius on 2018/02/10 18:29
Convenient but hate that it won’t allow seat gap.
Please add Apple Wallet support
by K@r!oz on 2018/02/09 23:49
Having the tickets in Apple Wallet is great but how about having the card handy when ever we might need it.
Great if it works-be wary of client help
by Drscubagirl on 2018/02/09 16:04
I loved this app, never had a problem until I got new iPad. Then I couldn’t remember my password. When I clicked the reset password it said to contact customer service. I finally found an email, then I got an email back basically telling me to tell them what show I wanted to see and they would help me get the tickets. I said I needed an IT fix so I could reset password. Then I got this weird email from “Atencion A Clientes”, so not in English which seems weird. They asked me for my email and what password I wanted to use...seriously.? I refused to give to them, then they sent me back an email with a password for me to use. It all seemed very fishy. I think either the email address and the “IT service emails are hacks. I then Just tried going back to the app and now I can not password reset and it all worked normally.
Fab app
by Tam Kuz on 2018/02/09 04:41
Love this app!
Super Convenient
by C4life on 2018/02/06 20:53
I can select my movie, seat, purchase tickets, and order food in advance. As soon as I scan my ticket at the theater, they begin preparing my food. Super easy.
Easy booking
by Moxeee on 2018/02/03 00:54
Really convenient, easy to use. But when you make a mistake and purchase the wrong date- cuz it reverts to current date - and you don’t realize it. There is no place to cancel and rebook or modify. No good. Hate that.
Solid App
by Upgrayyed on 2018/02/02 20:37
The app is overall very solid. I never have any issues with it crashing and I’ve never had any reservation discrepancies. So right away, it’s doing what it’s supposed to. I can’t say the same thing when it comes to other movie booking apps. In addition, as I’ve been using this app fairly consistently over the years, they’ve been seamlessly rolling out subtle improvements to the functionality and finding ways to better integrate with iPhone.
Good
by BB-Rex on 2018/02/02 16:46
Good
Good management
by JoeHoz on 2018/01/31 01:17
Attended a movie this afternoon at Cinépolis in Euless, Tx. Went to see Three billboards outside Ebbing, Mo. The movie was ruined by the language. We endured 20 minutes with constant use of the “f” word and using the Lord’s name in vain. Strongly recommend you save your money and not go see it. I asked for a credit or a refund and the management complied without question. Very impressed by the Cinépolis management. We go to Cinépolis frequently and after this incident will definitely make this theater our primary movie choice.
Awesome, just one suggestion.
by ManduhDeann on 2018/01/31 01:12
Only thing it needs to fix is where the menu option is offered. People like to be prepared
Great App
by Patiocam on 2018/01/30 22:17
Easy to use.
Really Great App
by Pepo77 on 2018/01/28 20:36
Very useful when you barely have time to buy the tickets when you’re in a rush to buy popcorn when movie is about to start
Works fine now. Thank you. For fixing. I use this over the direct internet connection.
by Quell addicted on 2018/01/28 00:41
Thank you. 10/01/15.
MoviePass
by pbrouns on 2018/01/27 18:45
I went to Cinépolis every week. Loved it. Great environment and food. Then I joined MoviePass. I will now drive to Regal 3 miles further to use MoviePass. I also am I higher consumer of concessions at Regal when I use MoviePass. Sorry Cinépolis. You lost me.
Great app!
by jbg53 on 2018/01/23 21:35
This is our FAVORITE theater and the app makes it so easy to grab tickets. It’s flawless
Great App!
by ItsStevie on 2018/01/21 21:47
I’ve been going to Cinépolis for 5 years and this app makes it very easy to see what’s playing, book my seat, and do it all in advance. I don’t think I’ll ever go to another movie theatre!
App looks great
by You don't need to know425 on 2018/01/21 17:10
App keeps getting better and better!
Cinépolis app
by Jjakk25 on 2018/01/20 19:25
Love the updated app for Cinepolis, easy to use and very helpful. The only thing I miss is the email I used to get so I could just go to the entrance with my phone and no have to wait in line to show a credit card.
The 12
by Ist Luigi on 2018/01/20 05:20
Great movie!!
Cinépolis Del Mar, CA
by Chopper Bob on 2018/01/20 04:48
We have been spoiled, and can only see a movie here. The Valet attendant knows us by name, as does our favorite waitress in the bar area before the film. We like the reserved seating, the reclining seats, the ability to have an adult beverage in the theater, and better than average food choices. It gives “dinner and a movie” a whole new perspective. The place is clean, and a great environment for premium entertainment. Bob & Diana C.
App doesn’t work
by TomInSanDiego on 2018/01/20 03:31
It doesn’t work. Got hung up twice. Have no idea if purchase went through. Called cinema and only get VM. Waste of time and. Ow have to chase them down to see if I have tickets or not.
User Friendly App
by karlamusic on 2018/01/09 23:28
I’m enjoying the update that came right before Christmas. Much easier to use and now I can add the e-ticket to my Apple Wallet. I’m also enjoying the rewards program too!
Amazing
by magzt33 on 2018/01/08 00:32
Easy to use app
Finally (re)added Apple wallet functionality
by Michael Meyer on 2018/01/06 20:29
Boy this app has been on a journey. It is back to it original abilities - rough last year but it is back to its former glory! Thanks
You pay a fee each time you use it!!!
by A Story Girl on 2018/01/06 00:11
This is my only complaint. The app works well. Any time you buy tickets for two, the charge is $3.23 added to cost of $19 per person ticket. Seems like a lot to pay to use an app. If i see the movie is not sold out, I’ll buy in the theater and save the fee.
Great place!!!
by Coto jeff on 2018/01/01 19:32
Best place to see a movie period!
super easy to use!
by bananacakes1212 on 2017/12/27 02:43
Love it wouldn’t change a thing
App won’t let me delete messages
by Beatlesgirl85 on 2017/12/16 11:45
Set up itself is pretty easy to use, and I really like that they now have a rewards program link into the app which makes it really fun over other options. But it won’t let me delete my messages. I got a message about my free popcorn for sign up in my message box since November, and I already used that popcorn. It’s not just that it doesn’t just get deleted, it keeps telling me I have a new message and that’s the only one in there.
Payment options are horrible
by wrldtrvler on 2017/12/15 06:42
Why have an application feature that say to store payment information for future purchases when it doesn’t?!?! You still need to enter zip code and CVV info in order to make a purchase! Which mean the user needs to be ready with the credit card. Get with the times!!!! Why no Apple Pay, PayPal...or better yet allow for facial scan or finger print to verify and allow for purchase. App is also not utilizing the full IphoneX screen. Given the price premium to go to this theater and AMC and Regal are all polishing their offerings...you need to lead not be a follower. Get your design team together and make things happen! The app is out dated in its UI function, seat selection (why show a time if no seats are available?) and payment process is poor.
Good app, easy to use
by Outrightpilot on 2017/12/15 06:34
I see some low reviews for this app but I’m a regular Cinépolis Luxury customer and almost always use the app for purchasing tickets without any hassle. Works fine every time and really enjoy the luxury experience (besides the app rating the app).
Not happy !!
by crazymommy on 2017/12/01 18:25
I have used this app for a few years and loved it super easy - don’t really like the fees to purchase here- now i went to use it and it had me logged out won’t let me log back in- i had to open a new account and it won’t let me buy tickets !!! I click in the movie doesn’t give me an option to pick how many seats- not sure what happened but it needs to be update like now !! Sad my party of 7 has to go to a different theatre because i cant buy tickets on the app!
The old app was much better
by 1357908642xyz on 2017/11/28 02:38
This app is in no way user friendly. Now I just go to the website on my phone instead of trying to navigate this horrible app. I have been waiting for an update or redesign for some time now, but unfortunately this version may be here to stay.
Time for an update
by Hcetigol on 2017/11/25 22:35
App should incorporate Apple Pay. Annoying to type in credit card info now that there are alternatives. Probably also a good idea to incorporate PayPal. Tickets should goto the Wallet app. Other than that, it works.
Impossible to log in
by KarenHeff on 2017/11/24 15:50
App doesn’t work at all. Can’t log in, when I try to retrieve my password, it says to contact customer service, but doesn’t not show any way to do that. No link, no email address, not even a phone number. What the hell?! I’m also frustrated that despite all the one star reviews, no updates have been made or even explanations given. Guess they don’t want our business. Cinépolis used to be my favorite local theater, but I guess I’ll have to go to one of my other local ones that will let me buy tickets online.
No good.
by DieBoltGTX on 2017/11/19 15:56
App should have passport support and Touch ID support. My app also won’t delete or show my messages as read. So I get the annoying “red 1” on my home screen as if I have an action awaiting my attention. Ugh!
eTicket?
by SDCDN on 2017/11/16 21:16
Using an eTicket should be simple. Why does this app make it so hard?
Longtime user disgusted
by Johnnymo on 2017/10/22 10:48
The new revision has completely wiped my login and it is impossible to log back in due to coding errors in the registration on both Safari/chrome/proton flash. Garbage.
Amazing Theater, Terrible App
by evilanimator on 2017/10/10 04:02
Wow, this is by far the worst app ever made for booking purposes. No membership program, no iOS Wallet integration, and a terrible interface. Fix this.
Horrible app
by Dr2You on 2017/07/16 02:54
Seriously listen to your reviewers, most customers simply will never bother and will never use your service again. #1. Hire an app developer to make a good app that people love. ApplePay, Apple Wallet, location, etc. #2. Then provide better customer service. When using the this app, made the mistake of locking in the wrong time. The experience is great at the theatre but assistance with orders or changes is non existent. Especially over the phone, unless you like voice mail. If you're going to be "high end" then provide great customer service. That's why amazon and Apple dominate with customer satisfaction (pre and post sale)
Bring back Apple Wallet / Passbook support!
by Brendan McCann on 2017/05/30 23:15
This was one of my favorite things about this app. Also need a number keypad as others have mentioned. Having a login to an account and being able to use Touch ID would be great, as the app never remembers my CC info.
Why?
by TJMcNeal on 2017/05/11 01:42
Why would you design such an app that I cannot easily look up showtime by theater? I think this is a common use case and a model that reflects a real world scenario.
App doesn't work most of time
by Peterpeter pizza eater on 2017/04/11 15:54
I enjoy going to cineopolis but purchasing tickets in the app rarely works. Probably the least functioning app I have on my phone. You would think that the company would fix their issues because this is lost revenue.
App won’t let me delete messages
by Beatlesgirl85 on 2017/12/16 11:45
Set up itself is pretty easy to use, and I really like that they now have a rewards program link into the app which makes it really fun over other options. But it won’t let me delete my messages. I got a message about my free popcorn for sign up in my message box since November, and I already used that popcorn. It’s not just that it doesn’t just get deleted, it keeps telling me I have a new message and that’s the only one in there.
Theater is great, app is terrible
by DVFan101 on 2018/04/14 01:38
This review and rating is for the app and it’s (lack of) functionality not the theater experience itself. The theater is great and I recommend the theater itself, just not the app. The biggest problem with the app is you cannot refund or change your tickets on the app. You can’t do it over the phone either, you have to go to the theater to do it and you DO NOT get a full refund, they can’t give you the “convenience” fee back. I used to use Fandango to get tickets where you can easily get a FULL refunds to the app to use on future purchases. I switched this app for the rewards. The rewards aren’t that great, it takes 20 movie ticket purchases to get a $5 reward unless you spend money on their pricey theater food. I will in the future trade the rewards for the convenience of a different app. So if you need flexibility and want to get all your money back if you need a refund, save yourself time and convenience and use an app that lets you return tickets.
Great if it works-be wary of client help
by Drscubagirl on 2018/02/09 16:04
I loved this app, never had a problem until I got new iPad. Then I couldn’t remember my password. When I clicked the reset password it said to contact customer service. I finally found an email, then I got an email back basically telling me to tell them what show I wanted to see and they would help me get the tickets. I said I needed an IT fix so I could reset password. Then I got this weird email from “Atencion A Clientes”, so not in English which seems weird. They asked me for my email and what password I wanted to use...seriously.? I refused to give to them, then they sent me back an email with a password for me to use. It all seemed very fishy. I think either the email address and the “IT service emails are hacks. I then Just tried going back to the app and now I can not password reset and it all worked normally.
No Apple Wallet, no number keyboard... What a mess!
by JoseyBeGood on 2017/03/18 06:22
I didn't like that I had to click into finding my local theater on the old app. That's about all the new app fixed. Now I can't add passes to Apple Wallet. My credit card info was missing for quick checkout. When entering credit card, no numerical keyboard pops up for ease. The expiration date is not the typical scroll for iPhone. There's now a "no skipping seats" message that pops up (which by the way I have the option to do when selecting seats right at the box office). Oh, and (not that it's new) but you still charge a convenience fee to book through the app?? I'd think it cost more to staff a box office and worry about same day sales... Instead you punish your app users for purchasing ahead of time? I love my local theater, but fix the app, offer a loyalty program, and for Pete's sake, stop with the fees!
Solid App
by Upgrayyed on 2018/02/02 20:37
The app is overall very solid. I never have any issues with it crashing and I’ve never had any reservation discrepancies. So right away, it’s doing what it’s supposed to. I can’t say the same thing when it comes to other movie booking apps. In addition, as I’ve been using this app fairly consistently over the years, they’ve been seamlessly rolling out subtle improvements to the functionality and finding ways to better integrate with iPhone.
Good management
by JoeHoz on 2018/01/31 01:17
Attended a movie this afternoon at Cinépolis in Euless, Tx. Went to see Three billboards outside Ebbing, Mo. The movie was ruined by the language. We endured 20 minutes with constant use of the “f” word and using the Lord’s name in vain. Strongly recommend you save your money and not go see it. I asked for a credit or a refund and the management complied without question. Very impressed by the Cinépolis management. We go to Cinépolis frequently and after this incident will definitely make this theater our primary movie choice.
Getting better
by William Cook servant of God on 2018/03/18 00:51
I have been using this app for more than five years I think and it is definitely getting better thank you for the improvements you’ve made to it I certainly recommend using this app for anyone who goes to these theaters!
Cinépolis Del Mar, CA
by Chopper Bob on 2018/01/20 04:48
We have been spoiled, and can only see a movie here. The Valet attendant knows us by name, as does our favorite waitress in the bar area before the film. We like the reserved seating, the reclining seats, the ability to have an adult beverage in the theater, and better than average food choices. It gives “dinner and a movie” a whole new perspective. The place is clean, and a great environment for premium entertainment. Bob & Diana C.
Impossible to log in
by KarenHeff on 2017/11/24 15:50
App doesn’t work at all. Can’t log in, when I try to retrieve my password, it says to contact customer service, but doesn’t not show any way to do that. No link, no email address, not even a phone number. What the hell?! I’m also frustrated that despite all the one star reviews, no updates have been made or even explanations given. Guess they don’t want our business. Cinépolis used to be my favorite local theater, but I guess I’ll have to go to one of my other local ones that will let me buy tickets online.
Almost as good as going to the movie
by ChipsApps on 2018/03/15 05:50
The new Cinépolis app is much more intuitive than its predecessor. The thumbnail sketches of the various movies are much more extensive than the prior version’s series of uninformative 2-liners. Stored information makes it much easier to book than in the past. In short, a major improvement.
Better, but missing payment options
by DigiPay on 2017/02/16 04:52
The old app was horrible. This one is a bit better, but I still cannot believe they don't support Apple Pay or give you the ability to push a movie ticket into iOS Wallet. My credit card has been stolen eight times in the last five years. In this modern day and age, no one should be required to send the credit card number to a company when their device supports much more secure payment like Apple Pay.
Not happy !!
by crazymommy on 2017/12/01 18:25
I have used this app for a few years and loved it super easy - don’t really like the fees to purchase here- now i went to use it and it had me logged out won’t let me log back in- i had to open a new account and it won’t let me buy tickets !!! I click in the movie doesn’t give me an option to pick how many seats- not sure what happened but it needs to be update like now !! Sad my party of 7 has to go to a different theatre because i cant buy tickets on the app!
Completely Useless
by GreezyMonkey on 2018/09/09 12:44
This app is one of the worst I’ve ever seen. Half the time it won’t let you login at all. The rest of the time, once you do log in, you can’t see what movies are playing. It just says try back later. So that of course means you can’t buy tix either. The app says you can order food ahead of time. But that’s not true. It isn’t even an option. Worst app I’ve ever seen. Just use their website. It’s not much better, but at least you can buy tix that way.
Good app, easy to use
by Outrightpilot on 2017/12/15 06:34
I see some low reviews for this app but I’m a regular Cinépolis Luxury customer and almost always use the app for purchasing tickets without any hassle. Works fine every time and really enjoy the luxury experience (besides the app rating the app).
Cinépolis app
by Jjakk25 on 2018/01/20 19:25
Love the updated app for Cinepolis, easy to use and very helpful. The only thing I miss is the email I used to get so I could just go to the entrance with my phone and no have to wait in line to show a credit card.
Easy booking
by Moxeee on 2018/02/03 00:54
Really convenient, easy to use. But when you make a mistake and purchase the wrong date- cuz it reverts to current date - and you don’t realize it. There is no place to cancel and rebook or modify. No good. Hate that.
No order summary page before purchase
by MCDixon on 2018/03/22 22:19
After I put in my credit card details I couldn’t verify the date/time chosen. I got it wrong and now I have to go in person to return. Either need to allow returns through the app or be more clear with a summary page before “pay now.”
You pay a fee each time you use it!!!
by A Story Girl on 2018/01/06 00:11
This is my only complaint. The app works well. Any time you buy tickets for two, the charge is $3.23 added to cost of $19 per person ticket. Seems like a lot to pay to use an app. If i see the movie is not sold out, I’ll buy in the theater and save the fee.
Short and Sweet
by SneakyPabs on 2018/03/31 04:47
The app makes it easy to track theaters if you travel often. It’s easy to use and track your points and rewards. No paper coupons to loose.
Which seats did I reserve?
by Toph94 on 2018/12/27 18:29
Make sure to pay attention to which seats you reserve. I now take a screen shot of the purchase. Once you’re purchase is complete and you go to your purchases and pull up your tickets, it doesn’t show you which seats you reserved, so you might have to walk back to the stand and ask which seats are yours.
Hate the new update
by LynSki on 2017/04/03 13:20
I'm not thrilled with the new changes to the app and I'm really not happy that you cannot put tickets into your Apple wallet. Plus you're no longer allowed to use the auto fill functions. Do you have to pay Apple for these functions? Maybe that's the case.
Need better seating chart
by DRAMALVAUB on 2019/12/06 02:14
Like the app and I haven’t use it much yet. But my concern is the seating chart, between Fandango & Cinépolis, this one is pretty inauthentic considering the laziness of the development. Went to try to book seats in the new theatre San Mateo and it’s pretty cumbersome. Get this fixed in the future and I’ll update with improvements.
Great App!
by ItsStevie on 2018/01/21 21:47
I’ve been going to Cinépolis for 5 years and this app makes it very easy to see what’s playing, book my seat, and do it all in advance. I don’t think I’ll ever go to another movie theatre!
Really Great App
by Pepo77 on 2018/01/28 20:36
Very useful when you barely have time to buy the tickets when you’re in a rush to buy popcorn when movie is about to start
User Friendly App
by karlamusic on 2018/01/09 23:28
I’m enjoying the update that came right before Christmas. Much easier to use and now I can add the e-ticket to my Apple Wallet. I’m also enjoying the rewards program too!
Awesome, just one suggestion.
by ManduhDeann on 2018/01/31 01:12
Only thing it needs to fix is where the menu option is offered. People like to be prepared
Passbook is back
by Saruotoko on 2018/02/23 21:13
Hey guys. LOVE LOVE LOVE this new version. I can re-add the purchased ticket to my Apple wallet which made me happy. What made me ecstatic is being able to preorder my food/drink order, when I buy my tickets. AWESOME!!!
So Easy to use!!
by FashQueen on 2018/02/18 19:37
It’s a one stop shop for movie goers! Love the ease of ordering and the fact that I can purchase both my ticket and food at the same time! So far, So good...
MoviePass
by pbrouns on 2018/01/27 18:45
I went to Cinépolis every week. Loved it. Great environment and food. Then I joined MoviePass. I will now drive to Regal 3 miles further to use MoviePass. I also am I higher consumer of concessions at Regal when I use MoviePass. Sorry Cinépolis. You lost me.
Renewed love of the movies
by Cmack5 on 2018/03/30 00:47
Only thing I love more than this app is going to the movies again at Cinépolis. App is easy to use and helps me earn rewards points faster!
Finally (re)added Apple wallet functionality
by Michael Meyer on 2018/01/06 20:29
Boy this app has been on a journey. It is back to it original abilities - rough last year but it is back to its former glory! Thanks
Love the Theaters, App Not So Much
by hughmanoid on 2020/03/01 17:23
I used to be able to order food before my movies, but haven’t been able to for months now. Please fix this. It was so helpful to have my order placed as soon as I entered the theater, versus waiting for a waiter/waitress to show up.
Only reason it’s a 4
by thmdemers on 2018/03/04 00:33
Love the app but only reason I gave it a 4 is because when you buy the food ahead of time, the theater never gets it. Other than that it’s great!
Great upgrade
by Aqueduct amassed on 2018/04/15 16:14
I’m so happy that you can now add your tickets to your iPhone wallet. This upgrade it’s way more faster and user friendly!!
Amazing
by Puzzledchik on 2018/03/10 01:04
Easy to check out & book future dates. Also love that I can order the appetizer ahead of time!
Ease to use apt
by Orangecats3 on 2018/03/19 14:29
I love using the Cinépolis apt to reserve my seat at their nearby theater. It’s fast, easy and convenient. Plus I earn points towards in their rewards program. Win! Win!
Good app
by tkmd3 on 2019/01/12 01:13
For the most part, this is a good basic movie theater app and works right about 95% of the time It would be great if there was a way to add gift cards into the app for future purchase credits.
A must have for moviegoers!!
by Kydel Elemental/Resto on 2018/04/14 21:15
Awesome and convenient app to have!! Just gets better and better with the updates!
Super Convenient
by C4life on 2018/02/06 20:53
I can select my movie, seat, purchase tickets, and order food in advance. As soon as I scan my ticket at the theater, they begin preparing my food. Super easy.
Fail
by luvgdtunes on 2017/02/14 01:00
The recent update makes some radical changes that are convenient once you figure them out, but the UI lacks some basic clarity. That would be ok except now it just doesn't work. I can't buy tickets, keep getting an error. For a theater built around premium service at premium prices, this is a laughable failure.
Easy
by JNJ4000 on 2018/04/10 22:31
Love the app but some items are missing from the food menu. Super easy to use.
super easy to use!
by bananacakes1212 on 2017/12/27 02:43
Love it wouldn’t change a thing
The old app was much better
by 1357908642xyz on 2017/11/28 02:38
This app is in no way user friendly. Now I just go to the website on my phone instead of trying to navigate this horrible app. I have been waiting for an update or redesign for some time now, but unfortunately this version may be here to stay.
Can’t connect
by RWSFlyGuy84 on 2019/09/05 22:47
This is the second time this has happened where I have trouble logging in or it doesn’t show my purchases. Get errors “cannot log you in at this time”. Login info works fine on the website. Always happens during peak times.
Why change??
by lowell76 on 2017/02/11 19:00
This app was so simple. After purchases tickets went to my passbook, after the new updated app no such luck. Just harder to use. Change it back and it would be 5 stars as we love the luxury cinemas so much.
Not worth loading.
by Kdog7093 on 2018/03/09 00:22
Don't waste your time with this app it has been a problem since they first came out with it.
App doesn't work most of time
by Peterpeter pizza eater on 2017/04/11 15:54
I enjoy going to cineopolis but purchasing tickets in the app rarely works. Probably the least functioning app I have on my phone. You would think that the company would fix their issues because this is lost revenue.
Don't like
by pickemright on 2017/03/10 20:00
New app is annoying and removal of passbook option is bad idea. Seems like this app went backwards not forward. Why are they making me select my region? Use Location services or saved theater. Wish old app with slight improvements was chosen instead
Crap
by cinepolissucks on 2018/09/10 01:21
Garbage. Downloaded and tried signing up, tells me there was an error. When I try signing up again it tells me my email has already been used. I try logging in and the thing kicks me out. Absolute garbage. Why make an app if it won’t work???
Rating Trends
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All Versions
4.0
455 total
 5
205
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21
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 1
151
Current Version (5.06.102)
4.0
275 total
 5
173
 4
38
 3
11
 2
13
 1
40
Version History
More...
Screenshots
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App name
Description
Cinépolis Luxury Cinemas mobile app has been updated. With a refreshed UI and checkout process, order food (select locations only), reserve your seats, watch trailers, check show times and earn points on purchases with the Cinépolis Rewards, loyalty program. Sign up today and start earning points on in app purchases!
Love the Theaters, App Not So Much
by hughmanoid on 2020/03/01 17:23
I used to be able to order food before my movies, but haven’t been able to for months now. Please fix this. It was so helpful to have my order placed as soon as I entered the theater, versus waiting for a waiter/waitress to show up.
IOS app lacks features in their Android version
by lvbiker on 2020/01/26 20:45
You cannot log out or edit your account in this Apple version. The theater manager showed me how settings can be changed in the Android one. Making changes required a laptop and deleting the phone app.
Need better seating chart
by DRAMALVAUB on 2019/12/06 02:14
Like the app and I haven’t use it much yet. But my concern is the seating chart, between Fandango & Cinépolis, this one is pretty inauthentic considering the laziness of the development. Went to try to book seats in the new theatre San Mateo and it’s pretty cumbersome. Get this fixed in the future and I’ll update with improvements.
Food Prices on App are 30% higher than in theater
by Svessels on 2019/11/17 19:14
Shameless money grab. Pricing on App based purchases are almost 30% higher than if you order from wait staff in theater.
Fix it
by Ogloco11 on 2019/11/13 22:28
The new app is trash. It shows no tickets available for everything. I guess I have to uninstall it and the install and have to enter all my info again. Thanks guys!!!
App is completed broken
by mynicknameistaken2 on 2019/11/05 03:29
This latest app update has rendered the app useless. It shows no tickets available for any movie at any showing time at my local Cinépolis. Huh?
This new version for iOS mobile doesn’t work.
by rsm29 on 2019/11/01 18:10
The forced upgrade list all my purchase history and info. Every attempt to purchase results in no tickets/seats found.
THEY DONT DELIVER ALCOHOL
by JinnyKSween on 2019/10/11 03:00
I.. HAVE... TO...GET... UP.... TO... GET... ALCOHOL.... 🤦🏼‍♀️
Can’t connect
by RWSFlyGuy84 on 2019/09/05 22:47
This is the second time this has happened where I have trouble logging in or it doesn’t show my purchases. Get errors “cannot log you in at this time”. Login info works fine on the website. Always happens during peak times.
Would not let me purchase tickets
by turdsmcutter on 2019/07/22 18:08
Would not let me purchase tickets.
This place is terrible
by Gamer-365-24-7 on 2019/07/14 16:21
They charge extra to purchase tickets through the app, this place is looking to nickel and dime you to death.
App is horrible.
by judomels on 2019/03/22 00:05
Crashes like crazy when trying to purchase tickets. Pointless!!!
Good app
by tkmd3 on 2019/01/12 01:13
For the most part, this is a good basic movie theater app and works right about 95% of the time It would be great if there was a way to add gift cards into the app for future purchase credits.
Cinépolis 😍
by ImBatman160887 on 2018/12/30 22:20
The best cinema
Which seats did I reserve?
by Toph94 on 2018/12/27 18:29
Make sure to pay attention to which seats you reserve. I now take a screen shot of the purchase. Once you’re purchase is complete and you go to your purchases and pull up your tickets, it doesn’t show you which seats you reserved, so you might have to walk back to the stand and ask which seats are yours.
App doesn’t work
by tambren on 2018/11/01 04:03
I have never been able to use this app successfully. All I get is spinning circle. Seems useless!
Crap
by cinepolissucks on 2018/09/10 01:21
Garbage. Downloaded and tried signing up, tells me there was an error. When I try signing up again it tells me my email has already been used. I try logging in and the thing kicks me out. Absolute garbage. Why make an app if it won’t work???
Completely Useless
by GreezyMonkey on 2018/09/09 12:44
This app is one of the worst I’ve ever seen. Half the time it won’t let you login at all. The rest of the time, once you do log in, you can’t see what movies are playing. It just says try back later. So that of course means you can’t buy tix either. The app says you can order food ahead of time. But that’s not true. It isn’t even an option. Worst app I’ve ever seen. Just use their website. It’s not much better, but at least you can buy tix that way.
Booking charge? Screw you
by Steelbeach on 2018/07/07 19:34
Thought this might be a handy app. Not. Awkward and clunky, memory leaks and no continuity of use. Even so, might be ok to see what’s on but.....they charge over $2 per ticket booking fee. For what, exactly? A 20% markup for.... the honor of paying you? Screw off. Delete delete delete
Best theater
by MOORESNATALIE on 2018/04/29 00:00
We love coming here
It works well
by jg movie watcher on 2018/04/16 01:20
It works well
Great upgrade
by Aqueduct amassed on 2018/04/15 16:14
I’m so happy that you can now add your tickets to your iPhone wallet. This upgrade it’s way more faster and user friendly!!
The BEST!!!
by A Regular User! on 2018/04/15 00:42
Easy and efficient .... everyone would find it as easy as we do!!!!
Simple, convenient
by Wtb360 on 2018/04/15 00:37
Excellent app, can plan a night with no lines.
A must have for moviegoers!!
by Kydel Elemental/Resto on 2018/04/14 21:15
Awesome and convenient app to have!! Just gets better and better with the updates!
cozyupscreenup
by cozyupscreenup on 2018/04/14 19:12
Love the app. Easy to use.
Theater is great, app is terrible
by DVFan101 on 2018/04/14 01:38
This review and rating is for the app and it’s (lack of) functionality not the theater experience itself. The theater is great and I recommend the theater itself, just not the app. The biggest problem with the app is you cannot refund or change your tickets on the app. You can’t do it over the phone either, you have to go to the theater to do it and you DO NOT get a full refund, they can’t give you the “convenience” fee back. I used to use Fandango to get tickets where you can easily get a FULL refunds to the app to use on future purchases. I switched this app for the rewards. The rewards aren’t that great, it takes 20 movie ticket purchases to get a $5 reward unless you spend money on their pricey theater food. I will in the future trade the rewards for the convenience of a different app. So if you need flexibility and want to get all your money back if you need a refund, save yourself time and convenience and use an app that lets you return tickets.
Awesome app
by Gabbee35 on 2018/04/13 17:42
Easy to use, moves quickly to selection. Love it !!
Easy
by JNJ4000 on 2018/04/10 22:31
Love the app but some items are missing from the food menu. Super easy to use.
Cinépolis app
by Spartan Frank on 2018/04/07 21:09
This app has improved so much it’s very easy to use.
New Cinépolis app.
by frank flick on 2018/04/06 14:46
Finally a good and consistent method with ordering tickets with Cinépolis.
Easy!
by Grworthington on 2018/04/04 23:06
Easy and quick!
Great improvements!!
by turog1422 on 2018/04/04 22:02
Doing a fine job, Cinépolis!! Keep it up!!
Great app
by She's 123 on 2018/04/04 21:31
Very easy to navigate. By far the best way to order tickets for a movie 👍🏽
Simple and perfect
by Guvnor007 on 2018/03/31 11:55
Works great!
Short and Sweet
by SneakyPabs on 2018/03/31 04:47
The app makes it easy to track theaters if you travel often. It’s easy to use and track your points and rewards. No paper coupons to loose.
Cinépolis app is easy to use!
by Sookie Monster on 2018/03/30 02:45
Easy to pick time, date, and seats. Saves information to make purchase much faster. I especially appreciate the ability to add to my apple wallet which then allows me to use my Apple Watch for theater to scan the code.
Renewed love of the movies
by Cmack5 on 2018/03/30 00:47
Only thing I love more than this app is going to the movies again at Cinépolis. App is easy to use and helps me earn rewards points faster!
Love this app
by E47 on 2018/03/24 23:05
This app makes it very easy to get tickets
No order summary page before purchase
by MCDixon on 2018/03/22 22:19
After I put in my credit card details I couldn’t verify the date/time chosen. I got it wrong and now I have to go in person to return. Either need to allow returns through the app or be more clear with a summary page before “pay now.”
Ease to use apt
by Orangecats3 on 2018/03/19 14:29
I love using the Cinépolis apt to reserve my seat at their nearby theater. It’s fast, easy and convenient. Plus I earn points towards in their rewards program. Win! Win!
Getting better
by William Cook servant of God on 2018/03/18 00:51
I have been using this app for more than five years I think and it is definitely getting better thank you for the improvements you’ve made to it I certainly recommend using this app for anyone who goes to these theaters!
Almost as good as going to the movie
by ChipsApps on 2018/03/15 05:50
The new Cinépolis app is much more intuitive than its predecessor. The thumbnail sketches of the various movies are much more extensive than the prior version’s series of uninformative 2-liners. Stored information makes it much easier to book than in the past. In short, a major improvement.
Amazing
by Puzzledchik on 2018/03/10 01:04
Easy to check out & book future dates. Also love that I can order the appetizer ahead of time!
Not worth loading.
by Kdog7093 on 2018/03/09 00:22
Don't waste your time with this app it has been a problem since they first came out with it.
Great app
by KML48 on 2018/03/08 22:28
Easy to use and clean interface
Benedici Vita
by Benedici Vita on 2018/03/04 05:03
Enjoy the food and comfort
Only reason it’s a 4
by thmdemers on 2018/03/04 00:33
Love the app but only reason I gave it a 4 is because when you buy the food ahead of time, the theater never gets it. Other than that it’s great!
Yay
by Funnygal556677881 on 2018/03/03 17:08
Luv dis app.
Excellent app ,
by amaryllisbabe on 2018/03/02 23:00
Easy to use
Easy and convenient
by Bellasito on 2018/02/24 17:38
Love this app straight forward & no hassle
Easy
by SumJazz on 2018/02/24 15:05
The redesign of this app makes it easy to navigate.
Passbook is back
by Saruotoko on 2018/02/23 21:13
Hey guys. LOVE LOVE LOVE this new version. I can re-add the purchased ticket to my Apple wallet which made me happy. What made me ecstatic is being able to preorder my food/drink order, when I buy my tickets. AWESOME!!!
Rating
by TedB562 on 2018/02/19 20:28
Awesome movie theater to take my nephew all the time. 5 star rating
Yes
by Syieff on 2018/02/19 05:53
Love it
So easy and fast
by Britt90265 on 2018/02/18 22:07
I use this app every time I look for a movie.
So Easy to use!!
by FashQueen on 2018/02/18 19:37
It’s a one stop shop for movie goers! Love the ease of ordering and the fact that I can purchase both my ticket and food at the same time! So far, So good...
Seat gap
by Fritzius on 2018/02/10 18:29
Convenient but hate that it won’t allow seat gap.
Please add Apple Wallet support
by K@r!oz on 2018/02/09 23:49
Having the tickets in Apple Wallet is great but how about having the card handy when ever we might need it.
Great if it works-be wary of client help
by Drscubagirl on 2018/02/09 16:04
I loved this app, never had a problem until I got new iPad. Then I couldn’t remember my password. When I clicked the reset password it said to contact customer service. I finally found an email, then I got an email back basically telling me to tell them what show I wanted to see and they would help me get the tickets. I said I needed an IT fix so I could reset password. Then I got this weird email from “Atencion A Clientes”, so not in English which seems weird. They asked me for my email and what password I wanted to use...seriously.? I refused to give to them, then they sent me back an email with a password for me to use. It all seemed very fishy. I think either the email address and the “IT service emails are hacks. I then Just tried going back to the app and now I can not password reset and it all worked normally.
Fab app
by Tam Kuz on 2018/02/09 04:41
Love this app!
Super Convenient
by C4life on 2018/02/06 20:53
I can select my movie, seat, purchase tickets, and order food in advance. As soon as I scan my ticket at the theater, they begin preparing my food. Super easy.
Easy booking
by Moxeee on 2018/02/03 00:54
Really convenient, easy to use. But when you make a mistake and purchase the wrong date- cuz it reverts to current date - and you don’t realize it. There is no place to cancel and rebook or modify. No good. Hate that.
Solid App
by Upgrayyed on 2018/02/02 20:37
The app is overall very solid. I never have any issues with it crashing and I’ve never had any reservation discrepancies. So right away, it’s doing what it’s supposed to. I can’t say the same thing when it comes to other movie booking apps. In addition, as I’ve been using this app fairly consistently over the years, they’ve been seamlessly rolling out subtle improvements to the functionality and finding ways to better integrate with iPhone.
Good
by BB-Rex on 2018/02/02 16:46
Good
Good management
by JoeHoz on 2018/01/31 01:17
Attended a movie this afternoon at Cinépolis in Euless, Tx. Went to see Three billboards outside Ebbing, Mo. The movie was ruined by the language. We endured 20 minutes with constant use of the “f” word and using the Lord’s name in vain. Strongly recommend you save your money and not go see it. I asked for a credit or a refund and the management complied without question. Very impressed by the Cinépolis management. We go to Cinépolis frequently and after this incident will definitely make this theater our primary movie choice.
Awesome, just one suggestion.
by ManduhDeann on 2018/01/31 01:12
Only thing it needs to fix is where the menu option is offered. People like to be prepared
Great App
by Patiocam on 2018/01/30 22:17
Easy to use.
Really Great App
by Pepo77 on 2018/01/28 20:36
Very useful when you barely have time to buy the tickets when you’re in a rush to buy popcorn when movie is about to start
Works fine now. Thank you. For fixing. I use this over the direct internet connection.
by Quell addicted on 2018/01/28 00:41
Thank you. 10/01/15.
MoviePass
by pbrouns on 2018/01/27 18:45
I went to Cinépolis every week. Loved it. Great environment and food. Then I joined MoviePass. I will now drive to Regal 3 miles further to use MoviePass. I also am I higher consumer of concessions at Regal when I use MoviePass. Sorry Cinépolis. You lost me.
Great app!
by jbg53 on 2018/01/23 21:35
This is our FAVORITE theater and the app makes it so easy to grab tickets. It’s flawless
Great App!
by ItsStevie on 2018/01/21 21:47
I’ve been going to Cinépolis for 5 years and this app makes it very easy to see what’s playing, book my seat, and do it all in advance. I don’t think I’ll ever go to another movie theatre!
App looks great
by You don't need to know425 on 2018/01/21 17:10
App keeps getting better and better!
Cinépolis app
by Jjakk25 on 2018/01/20 19:25
Love the updated app for Cinepolis, easy to use and very helpful. The only thing I miss is the email I used to get so I could just go to the entrance with my phone and no have to wait in line to show a credit card.
The 12
by Ist Luigi on 2018/01/20 05:20
Great movie!!
Cinépolis Del Mar, CA
by Chopper Bob on 2018/01/20 04:48
We have been spoiled, and can only see a movie here. The Valet attendant knows us by name, as does our favorite waitress in the bar area before the film. We like the reserved seating, the reclining seats, the ability to have an adult beverage in the theater, and better than average food choices. It gives “dinner and a movie” a whole new perspective. The place is clean, and a great environment for premium entertainment. Bob & Diana C.
App doesn’t work
by TomInSanDiego on 2018/01/20 03:31
It doesn’t work. Got hung up twice. Have no idea if purchase went through. Called cinema and only get VM. Waste of time and. Ow have to chase them down to see if I have tickets or not.
User Friendly App
by karlamusic on 2018/01/09 23:28
I’m enjoying the update that came right before Christmas. Much easier to use and now I can add the e-ticket to my Apple Wallet. I’m also enjoying the rewards program too!
Amazing
by magzt33 on 2018/01/08 00:32
Easy to use app
Finally (re)added Apple wallet functionality
by Michael Meyer on 2018/01/06 20:29
Boy this app has been on a journey. It is back to it original abilities - rough last year but it is back to its former glory! Thanks
You pay a fee each time you use it!!!
by A Story Girl on 2018/01/06 00:11
This is my only complaint. The app works well. Any time you buy tickets for two, the charge is $3.23 added to cost of $19 per person ticket. Seems like a lot to pay to use an app. If i see the movie is not sold out, I’ll buy in the theater and save the fee.
Great place!!!
by Coto jeff on 2018/01/01 19:32
Best place to see a movie period!
super easy to use!
by bananacakes1212 on 2017/12/27 02:43
Love it wouldn’t change a thing
App won’t let me delete messages
by Beatlesgirl85 on 2017/12/16 11:45
Set up itself is pretty easy to use, and I really like that they now have a rewards program link into the app which makes it really fun over other options. But it won’t let me delete my messages. I got a message about my free popcorn for sign up in my message box since November, and I already used that popcorn. It’s not just that it doesn’t just get deleted, it keeps telling me I have a new message and that’s the only one in there.
Payment options are horrible
by wrldtrvler on 2017/12/15 06:42
Why have an application feature that say to store payment information for future purchases when it doesn’t?!?! You still need to enter zip code and CVV info in order to make a purchase! Which mean the user needs to be ready with the credit card. Get with the times!!!! Why no Apple Pay, PayPal...or better yet allow for facial scan or finger print to verify and allow for purchase. App is also not utilizing the full IphoneX screen. Given the price premium to go to this theater and AMC and Regal are all polishing their offerings...you need to lead not be a follower. Get your design team together and make things happen! The app is out dated in its UI function, seat selection (why show a time if no seats are available?) and payment process is poor.
Good app, easy to use
by Outrightpilot on 2017/12/15 06:34
I see some low reviews for this app but I’m a regular Cinépolis Luxury customer and almost always use the app for purchasing tickets without any hassle. Works fine every time and really enjoy the luxury experience (besides the app rating the app).
Not happy !!
by crazymommy on 2017/12/01 18:25
I have used this app for a few years and loved it super easy - don’t really like the fees to purchase here- now i went to use it and it had me logged out won’t let me log back in- i had to open a new account and it won’t let me buy tickets !!! I click in the movie doesn’t give me an option to pick how many seats- not sure what happened but it needs to be update like now !! Sad my party of 7 has to go to a different theatre because i cant buy tickets on the app!
The old app was much better
by 1357908642xyz on 2017/11/28 02:38
This app is in no way user friendly. Now I just go to the website on my phone instead of trying to navigate this horrible app. I have been waiting for an update or redesign for some time now, but unfortunately this version may be here to stay.
Time for an update
by Hcetigol on 2017/11/25 22:35
App should incorporate Apple Pay. Annoying to type in credit card info now that there are alternatives. Probably also a good idea to incorporate PayPal. Tickets should goto the Wallet app. Other than that, it works.
Impossible to log in
by KarenHeff on 2017/11/24 15:50
App doesn’t work at all. Can’t log in, when I try to retrieve my password, it says to contact customer service, but doesn’t not show any way to do that. No link, no email address, not even a phone number. What the hell?! I’m also frustrated that despite all the one star reviews, no updates have been made or even explanations given. Guess they don’t want our business. Cinépolis used to be my favorite local theater, but I guess I’ll have to go to one of my other local ones that will let me buy tickets online.
No good.
by DieBoltGTX on 2017/11/19 15:56
App should have passport support and Touch ID support. My app also won’t delete or show my messages as read. So I get the annoying “red 1” on my home screen as if I have an action awaiting my attention. Ugh!
eTicket?
by SDCDN on 2017/11/16 21:16
Using an eTicket should be simple. Why does this app make it so hard?
Longtime user disgusted
by Johnnymo on 2017/10/22 10:48
The new revision has completely wiped my login and it is impossible to log back in due to coding errors in the registration on both Safari/chrome/proton flash. Garbage.
Amazing Theater, Terrible App
by evilanimator on 2017/10/10 04:02
Wow, this is by far the worst app ever made for booking purposes. No membership program, no iOS Wallet integration, and a terrible interface. Fix this.
Horrible app
by Dr2You on 2017/07/16 02:54
Seriously listen to your reviewers, most customers simply will never bother and will never use your service again. #1. Hire an app developer to make a good app that people love. ApplePay, Apple Wallet, location, etc. #2. Then provide better customer service. When using the this app, made the mistake of locking in the wrong time. The experience is great at the theatre but assistance with orders or changes is non existent. Especially over the phone, unless you like voice mail. If you're going to be "high end" then provide great customer service. That's why amazon and Apple dominate with customer satisfaction (pre and post sale)
Bring back Apple Wallet / Passbook support!
by Brendan McCann on 2017/05/30 23:15
This was one of my favorite things about this app. Also need a number keypad as others have mentioned. Having a login to an account and being able to use Touch ID would be great, as the app never remembers my CC info.
Why?
by TJMcNeal on 2017/05/11 01:42
Why would you design such an app that I cannot easily look up showtime by theater? I think this is a common use case and a model that reflects a real world scenario.
App doesn't work most of time
by Peterpeter pizza eater on 2017/04/11 15:54
I enjoy going to cineopolis but purchasing tickets in the app rarely works. Probably the least functioning app I have on my phone. You would think that the company would fix their issues because this is lost revenue.
App won’t let me delete messages
by Beatlesgirl85 on 2017/12/16 11:45
Set up itself is pretty easy to use, and I really like that they now have a rewards program link into the app which makes it really fun over other options. But it won’t let me delete my messages. I got a message about my free popcorn for sign up in my message box since November, and I already used that popcorn. It’s not just that it doesn’t just get deleted, it keeps telling me I have a new message and that’s the only one in there.
Theater is great, app is terrible
by DVFan101 on 2018/04/14 01:38
This review and rating is for the app and it’s (lack of) functionality not the theater experience itself. The theater is great and I recommend the theater itself, just not the app. The biggest problem with the app is you cannot refund or change your tickets on the app. You can’t do it over the phone either, you have to go to the theater to do it and you DO NOT get a full refund, they can’t give you the “convenience” fee back. I used to use Fandango to get tickets where you can easily get a FULL refunds to the app to use on future purchases. I switched this app for the rewards. The rewards aren’t that great, it takes 20 movie ticket purchases to get a $5 reward unless you spend money on their pricey theater food. I will in the future trade the rewards for the convenience of a different app. So if you need flexibility and want to get all your money back if you need a refund, save yourself time and convenience and use an app that lets you return tickets.
Great if it works-be wary of client help
by Drscubagirl on 2018/02/09 16:04
I loved this app, never had a problem until I got new iPad. Then I couldn’t remember my password. When I clicked the reset password it said to contact customer service. I finally found an email, then I got an email back basically telling me to tell them what show I wanted to see and they would help me get the tickets. I said I needed an IT fix so I could reset password. Then I got this weird email from “Atencion A Clientes”, so not in English which seems weird. They asked me for my email and what password I wanted to use...seriously.? I refused to give to them, then they sent me back an email with a password for me to use. It all seemed very fishy. I think either the email address and the “IT service emails are hacks. I then Just tried going back to the app and now I can not password reset and it all worked normally.
No Apple Wallet, no number keyboard... What a mess!
by JoseyBeGood on 2017/03/18 06:22
I didn't like that I had to click into finding my local theater on the old app. That's about all the new app fixed. Now I can't add passes to Apple Wallet. My credit card info was missing for quick checkout. When entering credit card, no numerical keyboard pops up for ease. The expiration date is not the typical scroll for iPhone. There's now a "no skipping seats" message that pops up (which by the way I have the option to do when selecting seats right at the box office). Oh, and (not that it's new) but you still charge a convenience fee to book through the app?? I'd think it cost more to staff a box office and worry about same day sales... Instead you punish your app users for purchasing ahead of time? I love my local theater, but fix the app, offer a loyalty program, and for Pete's sake, stop with the fees!
Solid App
by Upgrayyed on 2018/02/02 20:37
The app is overall very solid. I never have any issues with it crashing and I’ve never had any reservation discrepancies. So right away, it’s doing what it’s supposed to. I can’t say the same thing when it comes to other movie booking apps. In addition, as I’ve been using this app fairly consistently over the years, they’ve been seamlessly rolling out subtle improvements to the functionality and finding ways to better integrate with iPhone.
Good management
by JoeHoz on 2018/01/31 01:17
Attended a movie this afternoon at Cinépolis in Euless, Tx. Went to see Three billboards outside Ebbing, Mo. The movie was ruined by the language. We endured 20 minutes with constant use of the “f” word and using the Lord’s name in vain. Strongly recommend you save your money and not go see it. I asked for a credit or a refund and the management complied without question. Very impressed by the Cinépolis management. We go to Cinépolis frequently and after this incident will definitely make this theater our primary movie choice.
Getting better
by William Cook servant of God on 2018/03/18 00:51
I have been using this app for more than five years I think and it is definitely getting better thank you for the improvements you’ve made to it I certainly recommend using this app for anyone who goes to these theaters!
Cinépolis Del Mar, CA
by Chopper Bob on 2018/01/20 04:48
We have been spoiled, and can only see a movie here. The Valet attendant knows us by name, as does our favorite waitress in the bar area before the film. We like the reserved seating, the reclining seats, the ability to have an adult beverage in the theater, and better than average food choices. It gives “dinner and a movie” a whole new perspective. The place is clean, and a great environment for premium entertainment. Bob & Diana C.
Impossible to log in
by KarenHeff on 2017/11/24 15:50
App doesn’t work at all. Can’t log in, when I try to retrieve my password, it says to contact customer service, but doesn’t not show any way to do that. No link, no email address, not even a phone number. What the hell?! I’m also frustrated that despite all the one star reviews, no updates have been made or even explanations given. Guess they don’t want our business. Cinépolis used to be my favorite local theater, but I guess I’ll have to go to one of my other local ones that will let me buy tickets online.
Almost as good as going to the movie
by ChipsApps on 2018/03/15 05:50
The new Cinépolis app is much more intuitive than its predecessor. The thumbnail sketches of the various movies are much more extensive than the prior version’s series of uninformative 2-liners. Stored information makes it much easier to book than in the past. In short, a major improvement.
Better, but missing payment options
by DigiPay on 2017/02/16 04:52
The old app was horrible. This one is a bit better, but I still cannot believe they don't support Apple Pay or give you the ability to push a movie ticket into iOS Wallet. My credit card has been stolen eight times in the last five years. In this modern day and age, no one should be required to send the credit card number to a company when their device supports much more secure payment like Apple Pay.
Not happy !!
by crazymommy on 2017/12/01 18:25
I have used this app for a few years and loved it super easy - don’t really like the fees to purchase here- now i went to use it and it had me logged out won’t let me log back in- i had to open a new account and it won’t let me buy tickets !!! I click in the movie doesn’t give me an option to pick how many seats- not sure what happened but it needs to be update like now !! Sad my party of 7 has to go to a different theatre because i cant buy tickets on the app!
Completely Useless
by GreezyMonkey on 2018/09/09 12:44
This app is one of the worst I’ve ever seen. Half the time it won’t let you login at all. The rest of the time, once you do log in, you can’t see what movies are playing. It just says try back later. So that of course means you can’t buy tix either. The app says you can order food ahead of time. But that’s not true. It isn’t even an option. Worst app I’ve ever seen. Just use their website. It’s not much better, but at least you can buy tix that way.
Good app, easy to use
by Outrightpilot on 2017/12/15 06:34
I see some low reviews for this app but I’m a regular Cinépolis Luxury customer and almost always use the app for purchasing tickets without any hassle. Works fine every time and really enjoy the luxury experience (besides the app rating the app).
Cinépolis app
by Jjakk25 on 2018/01/20 19:25
Love the updated app for Cinepolis, easy to use and very helpful. The only thing I miss is the email I used to get so I could just go to the entrance with my phone and no have to wait in line to show a credit card.
Easy booking
by Moxeee on 2018/02/03 00:54
Really convenient, easy to use. But when you make a mistake and purchase the wrong date- cuz it reverts to current date - and you don’t realize it. There is no place to cancel and rebook or modify. No good. Hate that.
No order summary page before purchase
by MCDixon on 2018/03/22 22:19
After I put in my credit card details I couldn’t verify the date/time chosen. I got it wrong and now I have to go in person to return. Either need to allow returns through the app or be more clear with a summary page before “pay now.”
You pay a fee each time you use it!!!
by A Story Girl on 2018/01/06 00:11
This is my only complaint. The app works well. Any time you buy tickets for two, the charge is $3.23 added to cost of $19 per person ticket. Seems like a lot to pay to use an app. If i see the movie is not sold out, I’ll buy in the theater and save the fee.
Short and Sweet
by SneakyPabs on 2018/03/31 04:47
The app makes it easy to track theaters if you travel often. It’s easy to use and track your points and rewards. No paper coupons to loose.
Which seats did I reserve?
by Toph94 on 2018/12/27 18:29
Make sure to pay attention to which seats you reserve. I now take a screen shot of the purchase. Once you’re purchase is complete and you go to your purchases and pull up your tickets, it doesn’t show you which seats you reserved, so you might have to walk back to the stand and ask which seats are yours.
Hate the new update
by LynSki on 2017/04/03 13:20
I'm not thrilled with the new changes to the app and I'm really not happy that you cannot put tickets into your Apple wallet. Plus you're no longer allowed to use the auto fill functions. Do you have to pay Apple for these functions? Maybe that's the case.
Need better seating chart
by DRAMALVAUB on 2019/12/06 02:14
Like the app and I haven’t use it much yet. But my concern is the seating chart, between Fandango & Cinépolis, this one is pretty inauthentic considering the laziness of the development. Went to try to book seats in the new theatre San Mateo and it’s pretty cumbersome. Get this fixed in the future and I’ll update with improvements.
Great App!
by ItsStevie on 2018/01/21 21:47
I’ve been going to Cinépolis for 5 years and this app makes it very easy to see what’s playing, book my seat, and do it all in advance. I don’t think I’ll ever go to another movie theatre!
Really Great App
by Pepo77 on 2018/01/28 20:36
Very useful when you barely have time to buy the tickets when you’re in a rush to buy popcorn when movie is about to start
User Friendly App
by karlamusic on 2018/01/09 23:28
I’m enjoying the update that came right before Christmas. Much easier to use and now I can add the e-ticket to my Apple Wallet. I’m also enjoying the rewards program too!
Awesome, just one suggestion.
by ManduhDeann on 2018/01/31 01:12
Only thing it needs to fix is where the menu option is offered. People like to be prepared
Passbook is back
by Saruotoko on 2018/02/23 21:13
Hey guys. LOVE LOVE LOVE this new version. I can re-add the purchased ticket to my Apple wallet which made me happy. What made me ecstatic is being able to preorder my food/drink order, when I buy my tickets. AWESOME!!!
So Easy to use!!
by FashQueen on 2018/02/18 19:37
It’s a one stop shop for movie goers! Love the ease of ordering and the fact that I can purchase both my ticket and food at the same time! So far, So good...
MoviePass
by pbrouns on 2018/01/27 18:45
I went to Cinépolis every week. Loved it. Great environment and food. Then I joined MoviePass. I will now drive to Regal 3 miles further to use MoviePass. I also am I higher consumer of concessions at Regal when I use MoviePass. Sorry Cinépolis. You lost me.
Renewed love of the movies
by Cmack5 on 2018/03/30 00:47
Only thing I love more than this app is going to the movies again at Cinépolis. App is easy to use and helps me earn rewards points faster!
Finally (re)added Apple wallet functionality
by Michael Meyer on 2018/01/06 20:29
Boy this app has been on a journey. It is back to it original abilities - rough last year but it is back to its former glory! Thanks
Love the Theaters, App Not So Much
by hughmanoid on 2020/03/01 17:23
I used to be able to order food before my movies, but haven’t been able to for months now. Please fix this. It was so helpful to have my order placed as soon as I entered the theater, versus waiting for a waiter/waitress to show up.
Only reason it’s a 4
by thmdemers on 2018/03/04 00:33
Love the app but only reason I gave it a 4 is because when you buy the food ahead of time, the theater never gets it. Other than that it’s great!
Great upgrade
by Aqueduct amassed on 2018/04/15 16:14
I’m so happy that you can now add your tickets to your iPhone wallet. This upgrade it’s way more faster and user friendly!!
Amazing
by Puzzledchik on 2018/03/10 01:04
Easy to check out & book future dates. Also love that I can order the appetizer ahead of time!
Ease to use apt
by Orangecats3 on 2018/03/19 14:29
I love using the Cinépolis apt to reserve my seat at their nearby theater. It’s fast, easy and convenient. Plus I earn points towards in their rewards program. Win! Win!
Good app
by tkmd3 on 2019/01/12 01:13
For the most part, this is a good basic movie theater app and works right about 95% of the time It would be great if there was a way to add gift cards into the app for future purchase credits.
A must have for moviegoers!!
by Kydel Elemental/Resto on 2018/04/14 21:15
Awesome and convenient app to have!! Just gets better and better with the updates!
Super Convenient
by C4life on 2018/02/06 20:53
I can select my movie, seat, purchase tickets, and order food in advance. As soon as I scan my ticket at the theater, they begin preparing my food. Super easy.
Fail
by luvgdtunes on 2017/02/14 01:00
The recent update makes some radical changes that are convenient once you figure them out, but the UI lacks some basic clarity. That would be ok except now it just doesn't work. I can't buy tickets, keep getting an error. For a theater built around premium service at premium prices, this is a laughable failure.
Easy
by JNJ4000 on 2018/04/10 22:31
Love the app but some items are missing from the food menu. Super easy to use.
super easy to use!
by bananacakes1212 on 2017/12/27 02:43
Love it wouldn’t change a thing
The old app was much better
by 1357908642xyz on 2017/11/28 02:38
This app is in no way user friendly. Now I just go to the website on my phone instead of trying to navigate this horrible app. I have been waiting for an update or redesign for some time now, but unfortunately this version may be here to stay.
Can’t connect
by RWSFlyGuy84 on 2019/09/05 22:47
This is the second time this has happened where I have trouble logging in or it doesn’t show my purchases. Get errors “cannot log you in at this time”. Login info works fine on the website. Always happens during peak times.
Why change??
by lowell76 on 2017/02/11 19:00
This app was so simple. After purchases tickets went to my passbook, after the new updated app no such luck. Just harder to use. Change it back and it would be 5 stars as we love the luxury cinemas so much.
Not worth loading.
by Kdog7093 on 2018/03/09 00:22
Don't waste your time with this app it has been a problem since they first came out with it.
App doesn't work most of time
by Peterpeter pizza eater on 2017/04/11 15:54
I enjoy going to cineopolis but purchasing tickets in the app rarely works. Probably the least functioning app I have on my phone. You would think that the company would fix their issues because this is lost revenue.
Don't like
by pickemright on 2017/03/10 20:00
New app is annoying and removal of passbook option is bad idea. Seems like this app went backwards not forward. Why are they making me select my region? Use Location services or saved theater. Wish old app with slight improvements was chosen instead
Crap
by cinepolissucks on 2018/09/10 01:21
Garbage. Downloaded and tried signing up, tells me there was an error. When I try signing up again it tells me my email has already been used. I try logging in and the thing kicks me out. Absolute garbage. Why make an app if it won’t work???
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