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App name
hilton honors: Book Hotels
Description
hilton honors makes it easy to book travel, earn rewards, and enjoy your trip — and it's free. Top app features: -View and manage your reservations in one place -Choose your own room from a hotel floor plan -Use your device as your room key -Check in and check out from the app (no front desk needed) Member benefits: -Get the lowest price at over 5,700 hotels when you book direct -Earn points with every stay and redeem them for free nights -Enjoy free WiFi, late checkout, and no charge for a second guest -Achieve Elite member status and get perks like free breakfast, free upgrades, free bottled water, and more Our brands: Canopy by Hilton Conrad Hotels & Resorts Curio Collection by Hilton doubletree by hilton embassy suites by Hilton Hampton by Hilton hilton garden inn Hilton Grand Vacations hilton hotels & Resorts Home2 Suites by Hilton Homewood Suites by Hilton LXR Hotels & Resorts Motto by Hilton Signia Hilton Tapestry Collection by Hilton Tru by Hilton Waldorf Astoria Hotels & Resorts
Clean and safe!
by Mmmmmmstttuuuuuu on 2020/08/11 05:44
Love that Hilton’s mandate masks! Love not having to go to Lobby to check in.. digital key is great!
App is not easy to use
by Rdbmct on 2020/08/09 16:03
The digital key is wonderful and very easy to use. But the app itself is not good. I booked through hotel website for 2 nights in different locations. First, I can not find my future stay on app, put in confirmation number following the step but the app just take me right back to the find your stay page. All stays can not be found. I got email for check in for 1 night but not the 2nd night 😨 Then I finally just touch the check in bottom, and surprisingly I was able to check in....
Love this
by pmpirish on 2020/08/08 18:29
I am so glad I became a Hilton Honors member! It is so easy to use and I love the app!!
Hilton Honors Member
by GolfDad73 on 2020/08/08 18:28
Awesome app. Love staying at Hilton hotels
Can’t log in
by Nash2569 on 2020/08/08 17:41
I updated the app 4 days ago and now I can’t login anymore.
Unsafe!
by Stay free in halls at Hilton! on 2020/08/08 17:04
Have stayed at Hilton Niagara several times, but this time was unsafe! Random people NOT GUESTS hollered, tackled each other and eventually slept on the floor outside our room. Security called several times by myself and by room next to me (Room 3454/3454) with no follow up by security. Finally had to “mom-guilt” young people to stop the banging!!! This is unacceptable-feels like I should have been offered a free stay. Manager Carol, though pleasant, offered free parking and 75$ off!! Not even close. I don’t think I will be back!!! This was a well-needed retreat for my grieving friend. Do better Hilton!!!
Hilton Honors checkin
by JJ Grammy on 2020/08/08 13:53
So so grateful for HH checkin and the ease of it all!! Never wish to leave HH for any other service! Always always the BEST👏👏👏
Stay at Hilton Resort and spa at RAK
by Dubaite on 2020/08/08 10:31
Thanks to Hilton Resorts staff for their great work despite covid limitations. We had a nice stay at the private pool villa which is a unique feature of this resort for families with kids , also the whole process at the resort was so organized , really appreciate the work of the staff.
Hilton rocks my socks
by Bretzelpretzel on 2020/08/08 05:08
Best place to stay whenever you need a place to stay!
D
by deee nice on 2020/08/08 02:16
We’ve stayed here quite a few times we’ve always had great welcome. Everyone is friendly and hotel is close to everything in Monterey. Rooms are clean, pool is nice with a spa. Love the fire pit!
Almarc3
by Almarc3 on 2020/08/07 23:48
Paul was wonderful. We booked late from my phone, and it did not work properly. I called the Springfield Hampton, and Paul answered. Paul was completely polite, corrected the booking issues, and placed us exactly as we had wanted. Thank you Paul.
Can’t login to app!
by Paulapd on 2020/08/07 20:27
I went to book a room for next week and the app had logged me out and wouldn’t let me log in again. Tried deleting and reinstalling. Nope. Can log in fine to the website version of Hilton Honors. The update from a few days ago is a disaster!
So easy to use!
by musicaddikt787 on 2020/08/07 18:03
App is very easy to use! Was able to book, pick my room and check-in in moments!
Needs work
by MDRef on 2020/08/07 14:50
Great for searching but glitches when trying to use points. Ended up just booking and will try points another time.
“Invalid Rate”
by kalebm1985 on 2020/08/07 02:33
That was the message I received when trying to use my points. I have sufficient points, and the room shows as available. Conveniently, the rate was valid when I went to pay with cash instead of using points.
App problems
by bigmadnic3 on 2020/08/07 02:02
App has bad lag always says something went wrong I have multiple employees that use this app all different phones so it’s a bug that needs fixed. Would of gave 5 stars but this always happens.
Past stays
by pdurica on 2020/08/06 19:23
Fix your past stays so they can be seen like in the android app. Having to look them up with a confirmation # is stupid.
Password issues
by Chef ala chef on 2020/08/06 02:06
The password issues between the app and desktop site are just causing enormous waste of time, so frustrating.
Awesome company!!
by 123098jmc on 2020/08/05 14:39
First class digital experience and touch less environment
App
by jacobw1023 on 2020/08/05 03:41
Great app
Hilton
by Super Clock on 2020/08/04 23:30
The young lady took care of us and is an asset to the Hilton properties
Great check in
by Kewlrocket on 2020/08/04 17:12
Second time that I’ve used Hilton ... touchless checking and digital keys are a godsend. Thank you Hilton
App usage
by TheBigJuice on 2020/08/04 15:40
Overall very easy to navigate. But the Hilton people are really awesome!
Hilton App
by Nicolekmartin on 2020/08/04 11:33
I love using this app. Easy to use & we always have great stays at Hilton Hotels. Kim
Don’t bother
by Jack Johnman on 2020/08/04 05:47
The app actually won’t let you check in on your own. You still need to stop by the front desk, which defeats the purpose of the app.
Do it!
by knoxgreem on 2020/08/04 02:06
Love this app. So easy! Hilton is the best!
Love all Hilton properties.
by greatgma039 on 2020/08/04 00:24
Always try to find a Hilton Property when traveling. The best, personnel, from the housekeeping staff to the kitchen personnel, front desk, etc. the epitome of courtesy, friendliness, and attention!
Easy Hilton App Access
by Maryanne305 on 2020/08/03 22:23
I love booking with Hilton and being a Silver card member!
App is awesome !! Thank you Hilton.
by xdf vgytreswqa on 2020/08/03 15:28
Thank you !!
Beds
by Versaputter on 2020/08/03 01:04
Always great!
Bad reservation site
by dont fix it if its not broke on 2020/08/03 00:42
The new reservation format for laptop is lacking in information compared to the previous format. It takes 3 times longer to get what I need to know from the site. I could go into specific detail but it won’t change anything. You took ten steps back.
Useful and conctless
by Gobbl3sygook on 2020/08/02 23:46
Love the ease of my bookings and checking. Must have and the points
App keep crashing!!!
by M'pressC on 2020/08/02 23:20
I love how accessible the app is but I don’t like every minute the system crash. It’s annoying to use your digital key on your phone & then you have to re enter your password when I use the Touch ID so I don’t have to go through the hassle of putting in my password. Please fix it this is the reason for my 1 star.
Great
by citi4523 on 2020/08/02 19:07
Perfect hotel !!!
Hilton group
by Gffgfthn on 2020/08/02 12:14
The contactless amenities are great
Overcharged points
by nhgps on 2020/08/02 11:11
CC
Easy
by Maesto on 2020/08/02 00:48
App is intuitive What else do we need/want?
Sucky ap
by matt007101 on 2020/08/01 22:21
You can’t book hotel rooms with points at 1/2 the hotels in Myrtle beach it makes no sense if the hotel is 50,000 then u can’t book but if it’s 120,000 you can it’s amaZing how horrible this ad updates can be also u can’t get free fifth night on most all rooms because they don’t consider any rooms standard room that’s ocean front this program is becoming a joke to wanna spend thousands of dollars and get nothing in return u can book cheesy hotels normal but anything above and beyond buyer beware
Choose your room doesn’t work
by cantpickroom on 2020/08/01 06:15
Checking in prior to arrival from the app gives you the choice to choose your room. Your room selection will only be honored about half the time. For example, on a recent trip the app showed six rooms available on a floor the day before my arrival. I chose one of the rooms, a top floor preference, and when I arrived at the hotel I was assigned a room two floors below that and told there were no rooms available on the top floor; despite an empty parking lot so obviously not full. The front desk person was totally helpless and claimed to be at the mercy of “the computer”. This type of scenario has occurred multiple times. If you are going to have this feature please make it work.
Review
by enjoy try on 2020/08/01 02:50
We are very pleased with Hilton app and always enjoy are stays!
Great service
by Dhvyufgjiyffhjiyfffjjtdf on 2020/08/01 01:31
The app is always easy to use while looking for a hotel.
Ap is not as good as previous ap
by Durwoodn on 2020/08/01 01:03
It is too bad that the Hilton Ap changes prices during a single use. Hilton is mor and more unfriendly with time, both Hhonors and HGVC are getting increasingly customer unfriendly and expensive. Perhaps someone there could be a little less greedy and see that you are going to lose loyal customers.... Much worse than before. No stored cards, no pre-answered questions. Try to get it right next time.
It good
by Reximus22 on 2020/07/31 21:08
They could add the resident cost for a stay.
Outstanding Customer Service
by DirkMongoose on 2020/07/31 20:24
Quick, Easy, Effective... Thank You!!!
Going down hill
by WallyD21980 on 2020/07/31 17:02
This used to be a really good application. I could log in, select my room, request keys, but it has been going down hill. After using the app for years I suddenly need to confirm my digital key through an email. The email links me right to Hilton’s website, and it will not accept my password. I’ve now been waiting on hold for over 30 minutes just so I can get a digital key. Don’t know what you guys did to screw this up, but there are a lot hotel chains out there if you can’t get this mess cleaned up.
Works, but Needs Improvement
by ShawnRS4 on 2020/07/31 16:29
I recommend it. Great for searching, booking, using points, etc. Mostly, I’m glad we have the app. But, we have a couple of issues; 1. on the account screen, the menu on the left side sometimes disappears and I have to clear the app from memory and restart it. Often, to get it to show up, I have to change menus back and forth. 2. Loading floor plan of the hotel has never worked. Just keeps giving an error message.
Abort
by Phidippides26 on 2020/07/31 05:16
Downloaded the app, and tried to register with the Hilton honors program. The app went round and round and round for literally hours before I finally deleted it. Registration was never accomplished.
Past stays?
by Tchow99 on 2020/07/31 03:46
Since when do I have to search all over and NOT FIND the past stays? I need to go research a confirmation # and then search? Weak
Mi aplicación favorita
by Neiiiifa on 2020/07/31 03:10
Gracias
Love Hilton
by Urbie1979 on 2020/07/31 00:10
Hilton has the best hotels. I love staying in them.
Easy to book
by haseeb1727 on 2020/07/30 22:07
It’s really easy to book a room anywhere
Very easy to use
by PenguinNation on 2020/07/30 21:18
Use it to book all the time. Not had any problems. Information about properties is complete.
Doesn’t work
by Shelbs1609 on 2020/07/30 20:18
I’ve tried logging in multiple times and it says I have my username and password wrong. But then I’ll click somewhere else on the page. The app won’t load after I’ve tried logging in. It just sits there with a circle spinning saying “signing in”. The idea was intriguing to check in and use my phone for the key. However, the system is flawed and the app is useless.
Nothing in the app works
by ComptonSwapMeet on 2020/07/30 15:36
See title
Meh
by mellymele on 2020/07/30 02:34
I have a Marriott app and it allows me to save my credit card, room request, mobile chat, break down of nightly rates. This doesn’t seem to offer any of these things
Great Stay here every time !
by 61Tbirdman on 2020/07/29 00:26
Outstanding Staff and Room !
New website design
by ScottP0314 on 2020/07/28 21:01
Not user friendly
Now terrible!!
by Llendersman on 2020/07/28 15:11
For no reason the app is now telling me my AARP # is invalid and I have to call a number. That number will book the room and THEN TRY TO SELL ME a “free” trip to Orlando or Vegas! We’re gold members & practically LIVE at Hilton all summer, so this is not acceptable. We’re started to switch to Marriott.
If I could give 0 stars I would
by sandra0855 on 2020/07/28 05:19
I recently stayed at the Hilton garden inn. It was a fabulous hotel with great service when it came to the staff that work there. I originally booked on Priceline for 3 nights before I knew there was an app. My husband and I liked it there so much we decided to book a jacuzzi suite for an additional 2 days. The app has a price guarantee, if you find the same room cheaper elsewhere like another 3 rd party app then I believe you get 25% off. Through Priceline I found a king whirlpool for two nights for 116 a night. Through the app it was 126 a night. So I called the app and First Lady looked up the deal on Priceline but what she could see was for 129. So she was gonna have me purchase it to see if then the receipt could be seen with the 116 price. Then I was disconnected. I called back and spoke with a guy. Was disconnected again. Called back spoke with a woman but before I called I booked the room through Priceline. The woman I spoke to said that with my confirmation numbers she could still se the room for 129. On my receipt it showed 116 a night. So I asked for a manager. While I was speaking to the manager she put me on hold. Before putting me on hold she refused to accept a screenshot to prove that the room was 116 at Priceline. While I was on hold I was disconnected again before I could tell the woman that I am at the same hotel so I could have asked the workers at the desk to verify the room 116 and have them send her an email of my receipt. I called back asked for a supervisor was on hold for 47 min. So I called back again and now I’m still on the phone and it’s been 20 min. I am starting to think that they don’t want to honor their advertisement. So after this I will be erasing this app and continue to use Priceline like I have been. I am disappointed because I was excited about this app and it’s perks. Too bad! They lose out because I use apps a lot like this and book a lot of hotels.
Clean and Spacious
by The SD Pickle on 2020/07/28 05:14
This location is clean and spacious
Revap
by Bldg Tech on 2020/07/28 00:33
I like table or website better before what it would show the price is available for the rooms without having to click through
اللغة
by Abdul3ziz. M on 2020/07/28 00:14
ارجوا إدراج اللغة العربية في التطبيق لسهولة الاستخدام وشكراً
Easy and Convenient
by ojay713 on 2020/07/27 23:40
Great app very easy to use digital key is great but you have to open app and let it load in order to use digital key.
Search, Near my or My Location feature gone..
by HolyKaw on 2020/07/27 14:01
What happened to the search option, My location or near me? That was a great feature. Hopefully a update overlook and this will be corrected soon.
Friendly and helpful
by well traveled old guy on 2020/07/26 21:50
I began staying at this hotel about a year ago and the staff works hard keep my business. Thank you
Convenient. Like the chat feature
by digyo1124 on 2020/07/26 21:22
Need better layout schematic Need better explanation of some functionality. A ?help button to explain would be nice I do love the chat with front desk feature. Very convenient.
Annoying app.
by Abadaweeb on 2020/07/26 18:57
App does a fine job finding rooms etc, but try to put other guests names as it supposedly allows, or make notes (also allows), and the app goes nuts and won’t let you save or book. Deleted everything but rooms. Seems to work. Will call the hotel to update names of other guests.
Love this app!
by RReed4 on 2020/07/26 17:18
Works great!
Hilton App makes reserving rooms easy
by NewToBookingDotCom on 2020/07/26 00:05
Even with Covid-19, we’ve traveled a lot this year for baseball tournaments and small weddings. The Hilton App always helps me find a room quickly at the best rate, and it keeps track of my points and reservations so I don’t have to find my Hilton Honors card or retrieve an email. I love having all my info in one spot.
Easy to use
by EtowahOgle on 2020/07/25 22:53
I love the app and how easy it is to check in and out. It is perfect for what is going with COVID-19. So easy and efficient!
Consistent
by Kady P. on 2020/07/25 22:25
We always look for the Hilton when we travel. I know that everything will go well and our stay will be great, as always.
Great app
by heybro you snuthc on 2020/07/25 22:18
Like everything involved with this app but really wish Hilton had a business rate for small business that likes to send their employees somewhere decent. Does get expensive
My favorite
by CoachBrice7 on 2020/07/25 17:01
The only app I use the brand of Hotels I use Everywhere I go in the world...
Never Better
by JTNor on 2020/07/24 17:24
We have really enjoyed all of our Hilton stays! Highly recommend everything about this company! We are always taken care of and treated so well!
Fantastic
by Bphorseman on 2020/07/24 17:07
Love Hilton
Loving IT
by K2bumpman on 2020/07/24 03:05
Being able to avoid contact in Covid. Apps are awesome
Nashville Brentwood
by The traveling buckeyes on 2020/07/24 02:57
We have loved all Hampton Inns we’ve stayed in and Brentwood did not disappoint. Everyone was so kind and accommodating. It’s the little touches that make such a difference. The breakfast and travel bags are a nice touch. Thank you!
Pick my own room!
by way2busy2read on 2020/07/24 00:23
I have always travelled with my kids. And I’ve always preferred the room in the corner- simply for noise control. I love having the option to look for the most preferably room for my situation. Thank you.
Love it!
by rlux6 on 2020/07/23 16:45
Been a member since 2002, never had any issues and if I did... they fixed it right away. That’s the reason I’ve been a member almost 20 years and running!!
Truly amazing
by SaintsBre on 2020/07/23 14:38
Wouldn’t stay else where. Staff are decent but the housekeeping employees are the most genuinely friendly people that I know of.
I love it
by spyda93 on 2020/07/22 23:15
I love it
Great app. Still some restrictions.
by Luna_Ritz on 2020/07/22 22:07
... can’t see what I’m typing on the review...
I love Hilton Honors!
by Jess Royston on 2020/07/22 13:27
Hilton Honors is great, especially with a family that travels!
Love the app
by Reeoch on 2020/07/22 12:37
The Hilton app is extremely user friendly.
Worthless app
by ggfdyffhjfdxhjgf on 2020/07/21 22:55
I have stayed at Hilton hotels at least 4 times just this year and not one of them show on my app. This app is worthless
Self Check In is 🔥🔥🔥
by Bwils58 on 2020/07/21 22:33
App worked great! Way to go Hilton
Honors vs AAA
by Gma Jam on 2020/07/21 15:41
Wondering why the AAA discount is less than honors. Doesn’t seem right. Hilton honors should be the very best rate or no need for it at all. gma jam
Super App
by Rod Rig Uez on 2020/07/21 05:04
I love this app. Super convenient.
Points system broken
by Greenjeans90210 on 2020/07/21 04:22
When trying to book a night with points, it says there was a problem with the selected rate. It says this for every single rate. Either the app is broken or their “No Blackout Dates” is a lie.
Management
by blruth on 2020/07/20 10:50
I stayed at the Homewood suites July 18th to the 19th. The room was a Queen suite accessible. The room looked very clean until I went to check out. Making sure I gg ad everything I looked under the bed the floor was filthy dirty. It grossed me out. So I started inspecting the room further the headboard hv ad not been dusted off for awhile. Behind the dresser the floor was dirty. I moved the couch out the floor was disgusting. Then I proceeded to the kitchen area. Behind the microwave the counter was gross and behind the fridge the floor had never been mopped. This hotel is supposed to be a five star hotel. This room is not up to Hilton standards. I used 12,000 points and paid $167.62. I want my points back and my money refunded to me. I am a Hilton honors member and I was not treated like one. Housekeeping is supposed to make sure that the rooms are clean. They are not moving anything or cleaning anything. I would not recommend this hotel to anyone who wants to stay there. Sincerely Brenda Rutherford
Convenient
by diego cuevas sanchez on 2020/07/19 22:09
I love the convenience of Hilton Honors
I love Hilton Honors
by nhojnotsnacr on 2020/07/19 21:35
I find it so easy to use. The hotels are very gracious too.
SO sick of going in circles authenticating
by ChrisHappel on 2020/07/19 21:21
Other than constant password frustrations, the app works pretty well, once it lets you in.
Easy to use
by $:)$987@987 on 2020/07/19 18:28
I’m not good on computers but your app is so user friendly!
Great Service at Mansfield
by itunes3546 on 2020/07/19 17:28
Brandon was phenomenal. Exceptional service. Great stay. Thank you!
Awesome!
by Coachmike on 2020/07/19 13:48
I have used Hilton, and all their susiderires around the U.S. The Hilton App works perfect with great success. Love the electric key. The super friendly staff members are a source help and information always.
Great service
by Ihdifzixgcgczorzifzof on 2020/07/19 00:24
The app is the easiest way to book and check in. Please do not change it.
Current location??
by PeteB2014 on 2020/07/18 19:34
What happened to searching by current location???
Easy
by papaleach on 2020/07/18 15:00
It’s the easiest app to book on and everyone is always hospitable at Hilton Hotels.
Handicapped Early Check-In
by WhenSeanSpeaks on 2018/12/11 14:17
We usually always stay in Hilton Properties when we travel for business and we travel enough to be Diamond customers. The Mobility Accessibility is nearly always perfect. My problem is that we cannot afford ourselves of the early check-in, because when I do, your app puts us in a standard room, which is totally incorrect. I had a circumstance when I did early check in and when we arrived, all of the handicapped rooms were taken! But, that was not the case when I made the reservation. The other problem is that rooms are not always identified appropriately in the system. If I book a room called hearing/mobility accessibility I would expect it to be both hearing AND mobility accessible. However, that is not always the case. Sometimes this is only a hearing accessible room. Your rooms need to be clearly identified and your hotel systems and the staff need to be able to easily understand the difference. As long as I am reviewing, I also want to mention, and to me probably the most important, Hilton and really all hotels, need to consider designing new hotels with all mobility accessible rooms on the ground floor. Being close to an elevator is absolutely no help in a fire. Having to wait for help could be the difference between life and death for someone unable to walk down stairs. While not expecting this request to be something retrofitted, it should be a consideration in future design. Thank you!
Nieves LisaMarie
by L Nieves on 2018/08/28 01:39
My daughter had a wonderful stay @ the DoubleTree Hilton on Lexington Ave in NYC. It was her birthday weekend. I’ve stayed at many Hiltons, and Doubletree facilities throughout the states. I am also a Hilton Honors customer. Though there were a few situations that occurred during check in, the front desk manager who goes by the name Heaven, handle the situations professionally, and accordingly. Heaven was very attentive, and assured me that all that is, and expected of the Hilton would be granted for my daughters weekend. I definitely recommend staying at the Lexington Doubletree. They treat you with respect , and honor you as a valued customer. It was a pleasure speaking to Heaven, and reassuring that she took her title very serious, and promptly handled all situations accordingly. I was very satisfied, knowing my daughters stay was exactly as expected, and that she was in good hands at the Lexington Doubletree. I write reviews here on Long Island regarding Hilton’s as well as Doubletree across the states. I am a dedicated member and customer, when I travel I always stay at Hilton/Doubletree hotels.
Recent adverse changes
by Jim in Santa Cruz on 2018/11/14 13:39
Lately at some hotels when I check in, the current stay actually disappears entirely from the app, it has happened to me several times now. This did not used to occur. The digital key will remain but I can no longer see the details of my reservation, message the hotel, or otherwise use anything but the digital key. In my current stay, this got much worse, as not only did it disappear, but the hotel then somehow could not see my reservation or that I had checked in at all resulting in multiple calls to the room demanding to know who we were and in someone speaking unpleasantly to my wife and telling her with a tone that we were not supposed to be there (keeping in mind we had checked in with digital key, my card had been charged, etc.), and this morning somehow in a new reservation being created and being charged again and at a rate nearly double the rate on my reservation, which I then had to go correct. (And I now have two new stays with nonsensical data for the hotel showing up, perhaps created by the hotel or perhaps whatever phantoms are causing this.) Will I get proper credit for the stay? Color me doubtful. Will I be double charged? Seems not unlikely. I don’t know what’s going on with Hilton’s systems but it has now reached a point where the app and/or back end losing your reservations is pretty seriously adversely affecting the stay experience. — Diamond guy who is becoming afraid to use the app at all
App feedback
by LH63565 on 2018/10/20 14:02
I would have given the app a 5 if not for recent issues. There are two specific issues with the app that do not allow me to mark it higher. 1) the checkout feature on the app is great but getting the receipt up to 48 hours later is not great. Since hotels no longer out the bill under the door, I cannot verify the accuracy of the bill. If I check out with the hotel, I can get a receipt within a couple of hours and verify the accuracy on the spot. As a business traveler, not being able to process my expense report for multiple days is frustrating. 2) when using the online check-in feature, travelers indicate when they are arriving. Last week I received a call from the hotel around 645pm inquiring whether I would be arriving. I had indicated on the app I would be arriving at 10pm. I had to return a call for fear of losing my room. If I have done e check in I am not sure why they were calling. Also based on my time. When I arrived at the hotel I asked if I had indicated the wrong time. The person indicated they don’t see that information. What is this information being used for if the hotel does not have access.
Still Live This Hotel
by Callahan Dog on 2019/11/30 23:08
We have stayed at many Disneyland and Convention Center hotels and we keep going back to this Doubletree. It also makes more sense for us to stay at a Marriott property as we are Bonvoy owners, but I would rather stay at this hotel and not earn Bonvoy points. It’s in a great location. Parking is easy. The two Queen suite is awesome for the three of us or for four of us if my daughter and I go with our girlfriends. It’s always really clean. Not outdated at all. I feel super safe there. We can buy our Disney tickets in the lobby. They have a nice bar and the restaurant is good (could be a little quicker service). Staff has never disappointed us in any way. The pool is small and on the third floor but is a great way to cool off and take a break from Disneyland during the summer. We live only 75 miles away but the prices are always good so we always stay here for Disneyland trips and cheer competitions at the Convention Center. The cookies are a great added bonus!!!
Not as awesome anymore
by Pantricey on 2019/09/26 02:24
I have been using this app for several months at one hotel where I used the digital key and had no problem. I am on my second stay at a different hotel and the digital key is t working again. The first time it just wouldn’t turn green when I got to the door now the app is telling me to turn on Bluetooth in order to access the digital key meanwhile my Bluetooth is on. I tried turning everything off and back on and closing the app completely and opening it again with no success. Please fix this glitch. I travel pretty often for work and get in late. Having this feature made things easier. Above challenges aside, the other features of the app work well and make checking in and out very convenient. I gave one star with the hopes that someone would read the review quickly.
Excellently intuitive app!
by L Goss on 2019/09/15 03:26
This app is amazing! I can do almost everything I want to do on this app regarding my reservation. The app keeps track of everything and allows me to see all my point accrual info as well as my night stays. As a diamond member I have lots of enjoyment using this app since I travel frequently. I can quickly make and cancel reservations and it’s always worked flawlessly. The only improvement that needs to be made is enabling the ability to allow more than one device at a time have a digital key available for use from the phone. My wife and I can’t both have the digital key on our phones, even if she is logged into my Hhonors account. This should be an easy fix and should absolutely be done! This is the ONLY reason I gave it a 4 or of 5 star review. There is always room for improvement and this is definitely not a complaint but an honest suggestion that is frustrating.
Should be easier to connect reservation to Hhonors account
by ekrub on 2018/08/14 05:18
A reservation for a work trip didn’t include my Hilton Honors account. I can easily find the reservation in the app and easily add it to my wallet, but why do I have to search for it (manually enter 10 digits & my surname) every time? I expected after finding the reservation, it would be in my stays (linked to my account) for easy retrieval going forward. Nope. I have to search manually for it again. Well, at least I could jump to it from the reservation in my wallet. Nope. Just opens the app, not the reservation. Well, at least I could copy the reservation number from the wallet to avoid re-entering a 10-digit number manually. Nope. The reservation number isn’t easily copied from the wallet. Googling for an answer suggests I need to call to have my Hilton Honors account added to the reservation. Seriously? Hilton, you’ve got what appears to be a great app... but it didn’t make a good first impression for what I suspect is a very typical workflow.
App yields inferior experience
by B-Lows on 2019/11/21 13:54
While I enjoy the option of having a singular location for receipts and organization of my stays the app has consistently provided me an inferior experience to that of my peers who don’t use the app. First and foremost are the check in times and rooms. I typically travel for conferences and am offered an upgrade “if available”. However, checking in with the app forces you to use the published check in time. There is never an option to try and obtain an early check in. At the last conference not only was I forced to a 4pm check in, I lost the opportunity for an upgraded room to the people who did not use the app And we’re able to check in between 1-2 hours before me. To top it off the app often tells you that you still need to go to the front desk for both checkin and checkout. At the very least, I should be able to request an early checkin and/or upgraded through the app. Finally, when asked to provide feedback within the app it would not accept what I’ve provided here.
Makes Business Travel a Breeze
by brilliantmarie on 2018/11/11 20:26
I love the app because I always know exactly where I’ll be staying. It makes travel planning and logistics easier, check in easier, room selection easier, everything. Super awesome app. My only wish is that if I request a digital key, there should be some sort of record of which room I selected (even while the room is being prepared). There have been several times where the key glitches, the room isn’t ready, whatever... but the front desk always asks me “what room did you select?” and I’m not sure because without the key it’s not available for me to reference. I can say “probably top floor away from the elevators” but it’s not enough for the room to be identified and I end up in a different room or without the digital key for the remainder of the stay.
Hilton is decent. App is AWFUL.
by Someonewhoisoverbadupdates on 2020/06/03 04:33
I keep thinking that this app just has a glitch. After months, it’s obvious it’s a poor design. Sometimes it takes 3-5 tries when I click “see available rooms” because I get “oops! Something’s wrong on our side!” No kidding. It takes me that many times as long to actually view a room itself, just to see if it fits me. I’m fed up. Just done. I’m a Gold member with Hilton and Platinum with IHG. I need a room for tomorrow and I suspect I’ll be at IHG. I’m tired and just am sick of the same message over and over. I just had it FOUR times in a row, which is what prompted me to finally exit and write this. The fifth time rooms did come up, but I didn’t care. One note even when they do, maybe stop charging more for accessible rooms. If you keep building hotels without bathtubs, then don’t make me pay $20 more because the only room you have with one has two beds and a sofa bed when I just wanted one. That’s a ticket to a discrimination suit. I’m wearying if Hilton these days, Gold or not.
Beautiful Hotel
by W.Benitez on 2019/08/11 20:49
Beautiful hotel. Located in the heart of reforma with many nearby restaurants and museums. The rooms are clean and staff goes the extra mile to make your stay as enjoyable as possible. If you can spare the extra to upgrade your room to get access to executive lounge, do so. It’s totally worth it You won’t regret it. You have access to a excellent breakfast buffet with a wide variety of options. And the kickback with complimentary cocktails and alcoholic beverages for a couple hours in the events is super cool. Bar tenders are great. I’ve stayed here twice and will continue to do so when I fly in. I would advise, if I may, carry on luggage only when flying to Benito Juarez airport. Baggage handlers are a bunch of thieves that will ransack you bags to extract valuables and new clothing. But other than that if your visiting Mexico City, Hilton Reforma is the place to stay.
Disappoints more than wows!
by Jpilot945 on 2017/10/23 11:19
I'm not sure why companies that have poor products ask for reviews. This app is woeful or just about adequate. 1. Prisoner rates. They give you the "Honors" price but not their best price. They fail to compete because you have an "honors" number. I have better luck not using my honors # then start booking the room. 2. Room select gives no orientation to roads, restaurants, pools, parking lots. Trying to find a quiet room, fuhgetaboutit. 3. Finding hotels "nearby" has some weird logic. Instead of distance, it must have most expensive, then company properties then franchise properties then distance. This app supports the Hilton bottom line before any regard to the customer.. There's your review. You asked for it, you got it. Updated October 2017. Now the digital key epic fail. Get to the door, have to open app, then select digital key, then press button when commanded, then wait 10-15 seconds for various computers to talk and THEN get an error that the front desk has altered the digital key and it doesn’t work! Hilton really doesn’t like you!
The App is the difference
by Carrsdad on 2019/12/29 15:32
122 nights at Hilton hotels and I’m Titanium Elite with Marriott. Marriott’s app is sub par to Hilton. With Hilton I literally do not have to interact with a human. You make a res, get the room you want, make special request that are actually honored, add guest to room in case they arrive first, check in, select exact room and use your phone for your key. You text them if you need anything and checkout with the app when you leave. With all other brands, all you can do is make a res. Their checks is a joke because you still have to go to the front desk, show ID, credit card, wait in line and let some front desk employee bang on their computer for a while. Just as Delta’s app is years ahead of other Airlines, Hilton’s is the reason me and my company have switched every stay we can to Hilton brands.
Won’t stay logged in, Automatic Updates defect
by events guy on 2018/03/28 21:03
The App is great, except for two (2) annoying defects. When they are fixed I’ll rate the App 5 stars. The App often logs me out. It seems to do this at the most inopportune time, especially when I am approaching my hotel room door and preparing to use Digital Key. Instead of being able to press the green button to let me in to my room I have to log into the App while standing outside my door, and then access to Digital Key. I realize I could use the plastic key in my pocket, but the whole point is the Digital Key is supposed to be convenient When I use the App to add a Hilton Honors membership card to the Apple wallet it displays my current Hilton Honors points balance. I have the option for Automatic Updates turned out. Yet when my balance changes (for example increasing after a stay), the balance on the front of the card at the top does not change. This is different behavior than one would expect when you have automatic updates turned on. For example with a Starbucks card or a Dunkin’ Donuts card the balance changes if I make a purchase or add money to my card. Why doesn’t your card work in the same manner? Also, why not make the membership number in the Apple Wallet larger, so when I show it to the front desk at checkin they can read it without holding the phone up to their face.
One of the best apps regardless of category
by Burglar1510 on 2017/10/14 20:25
The Hilton app is one of the most well designed apps for travel or anything else that I use on my iPad or iPhone. Making a right hotel reservation is so easy. You can easily look at hotel amenities, requested digital key, check your own account information, or a number of other actions that you will need when you were scheduling your hotel stays. Possibly the only minor problem I have with the app is once you make a reservation it seems a little difficult to look at what's your hotel reservation cost is going to be by night because sometimes the rates change on you night by night and you don't know it. This is not a problem unless you are going on government travel orders and the cost fluctuates significantly.
The Hilton Huntington is my favorite spot
by Valery.Valentine69 on 2018/06/02 10:16
I get excited just every time that I am able to stay at this Hilton location. They are always gracious accommodating and go way above and beyond all of my expectations. I have been meaning to give what is way overdue in my case of not of written the excellence in amenities. The constant minor details that the front service and the GM is a real pleasure to deal with. Very good in correcting any inconvenience or delay. I even love the engineering and house keeping staff. For every Penney spent of your hard earn money at this particular Hilton Hotel you won’t have any regrets. I am CEO of my own corporation and I honestly have a drama free time with my family as well as we business when I come to Huntington Long Island. Must try it! Thank you on behalf of my family and I. Sincerely, Darlene Sarquis Honors Membe
Hilton Honors
by MovieGurl407 on 2019/06/08 21:04
I have been using the app for quite some time now and am pleased, because I’m able to easily book accommodations every time. The only issue I’ve had with the app is my most recent stay at a Homewood Suites by Hilton Metairie New Orleans, LA. I was expecting to receive my waters and a snack, however the young lady at the front desk informed me that it was a glitch on the app and they only give you the water. Not a major hiccup, but after all of these years, I am spoiled by Hilton sticking to their word and documentation, especially when I have a few other memberships with their competitors and sometimes toggle back and forth between Hilton and Hyatt. My membership with Bonvoy Marriott does not compare to my membership with Hilton though because Hilton has remarkable customer service for their Honors members!
Hilton Rockwall
by wesleycathy on 2019/06/22 13:37
My stay at the Hilton was not as good as expected my bed was very uncomfortable they brought me up a blanket that had a burned hole in it I was so tired from my classes I didn’t return it it should have been thrown out not reused I have a picture of it on my last day checkout was not until noon I went to class that morning came back to my hours before checkout I entered my room the worker saw me ran up and said no you can’t go in I cleaned it I told her I needed to relax until the luncheon started and use the restroom she told I would have to use it downstairs I was frustrated st that point because I hadn’t checked out I went to the front desk and asked why I couldn’t enter my room since checkout wasn’t til noon he stated the woman should hadn’t told me that and I could if I still had my keys and if I didn’t he would re key the room I told I had them at that point I just waited down stairs for out lunch to start
If I can't sign in, how can I use the app?
by UglyBirdStudio on 2017/10/31 19:36
I, like many others here, can't sign in to the app, no matter how many times I delete and reinstall the app. You can't do anything without logging in, so it is completely useless. I can't think of a bigger app fail than not allowing users to log in and actually use the app. I talked with app support yesterday and they assured me they know what the problem is (sounds familiar from reading responses to other negative reviews?) and to wait a few hours to try to log in again. I waited a full day, uninstalled and reinstalled the app, and I still can't log in. How many times am I supposed to keep trying to login in frustration? How many more negative reviews will it take before the login problem is really fixed? Note to tech support: Don't keep claiming you know what the problem is and it is fixed or will be fixed soon. I'd rather hear that the login problem is being worked on and you'll notify all account holders when the app is ready to actually use.
App is great stop pushing time share on every reservation call.
by FCDAT on 2017/09/26 11:53
Really love the app. Huge help. One of the easiest to use. I make reservations for over 30 stays a year. Every call tries to push me to time share sales pitch like I've never heard it before. Heard it once a while back. Shortly after rather than repeating why I do not need to hear it agin for the tenth time, I said sure pass me through. The gal on the other end got indignant with me because I heard it before accusing me of collecting points or some nonsense. Nope do not pass me through and please find a system to stop asking every week I make a reservation by phone which happens due to changes in route. You know the members status, if you have a status, trust me you have heard it.
Please fix digital checkout!
by TheKimFam on 2019/07/16 02:47
I have 10 stays so far this year and have yet to be able to check out from the app. This is so frustrating! Don’t send me a reminder if it isn’t going to work. I also have an issue with digital check in if you aren’t going to give me the room I pick. I get it if I try to check in earlier than my stated time but if I show up after, I should get the room I pick! Most recently I specifically booked (and paid extra for) the option for high floor. Then chose my room on the 7th (top) floor. I checked in 2 hours past when I thought (LA traffic) and got a room on the 4th floor with street noise. What’s the point? Also, why do I need to indicate that 3 people are staying in the room and you only prepare it with 2 towels? This has actually happened multiple times. Please don’t provide these options to honors members if you aren’t going to honor them.
App no longer shows lowest points (or sometimes any points) on search results list
by Unhappy N&O Subscriber on 2020/05/16 18:33
[EDIT] THANK YOU! Although I thought the app was just fine before the recent updates, thank you for restoring this functionality at least. I can now again tell at a glance the relative points cost of available hotels at my destination. I have adjusted my rating accordingly. [OLD] You’ve gone and ruined the app with this latest update. No longer do the search results show the lowest available amount in Hilton Honors points for a room. Many are blank, and others show an amount that is not the lowest. So much for choosing between available hotel at a glance. It’s not even possible sometimes to know whether a hotel has any rooms for points without opening each hotel page. Grrr. Please revert this upgrade.
Pick My Room
by Monolito17 on 2019/11/15 16:00
The app works great! I routinely use app to make reservations, check-in, check-out, message front desk, select my room, review my reservations and check points balance. For check-in, when given the option to accept the hotel selected room or pick your own, it should tell you what room that has been picked for you and give you the option to see it on the map if desired. Otherwise, I never use that option because I don't know what room it is. For those of us that stay at the same hotel week after week it would be nice to be able to set it as a favorite that would also pop up at the top of the search for location, rather than selecting the city then the hotel.
Terrible app, terrible customer service
by Mamaprib on 2019/10/21 15:22
I made a reservation months ago for Philly marathon weekend using the app. Long story short, MY CREDIT CARD INFO WAS STOLEN. Got my card replaced, & everything ALMOST straightened out, then tried to update all my info with Hilton “Honors.” Turns out all my info in my Honors account was changed, leading me to think that this app (or Hilton!) might have had something to do with the theft. O now can’t access my rewards account and can’t cancel my reservation. SO then I spent the better part of 2 hours online & phone with their “security verification,” only to be told if I don’t give them my credit card info, they can’t change anything. Their solution was to issue me a NEW “Honors” account, which not only rid me of thousands of “Honors” points, but I STILL can’t update (or now, cancel) my pending reservation. ALSO I was told by the “security supervisor” that Hilton Honors is no longer being administered by Hilton, so beware if you store any info with this app.
Outstanding hotel in the heart of Ottawa
by Carole Downs on 2019/10/09 20:06
I stayed here for 5 nights with 2 rooms. I cannot thank enough the outstanding staff I had the encountered from the minute myself and my family checked in- Cheryll (my apologies if misspelled) the Manager at night to the breakfast hosts and Justine in the restaurant. I can say I am truly impressed with how friendly and professional your staff were Mr Gilles. You are truly blessed with the staff you have. I’ve been with Hilton for 19 years from managing Hampton Inn’s to opening Double Tree and Hilton Garden in DC! I am jealous yet proud of your staff and yourself. Kudos! We will all be back. Thank you to you all for making our vacation truly memorable! We were there for a wonderful wedding of my niece and you guys made it more wonderful with your hospitality!
Well seasoned traveler review
by cmmarks21 on 2017/12/07 13:22
I am very impressed with how well this app has been produced and maintained. Due to my many years of road warrior business, I have used many different apps such as this one and I can say without a doubt the best travel app I have used...period. Quick and easy searches, clear pricing and availability, a wealth of information regarding hotel amenities, local attractions and maps, digital keys when available, online check in...in could go. Of course, the app could be the bee’s knees and if the properties were not up to standard than it wouldn’t matter. Nothing is prefect but when situations needed to be corrected they were and Hilton lived up to their guarantee. I am and will be loyal patron for years to come.
Two specific suggestions
by doxzero on 2018/05/09 14:13
1) Since it appears Hilton has officially moved away from providing check out folios under the door, early in morning at the end of the room reservation and checkout is done at some later point, something needs to be done to replace having that folio available ASAP. Maybe the app needs a feature to request checkout, maybe the Hilton systems need updating so bills are available sooner. Whatever the solution, something needs to be done to make bills available faster. Here it is 3 hours after I left a room and I still can’t do my expensing because I don’t have a final bill. 2) I wish the hotel room selection tool was a bit more representative of different features like pools or roads or other things that may impact sleep and rest.
Hilton app is the best way to go.
by AHdahling on 2018/09/15 15:34
Hilton is fast easy and efficient. Hilton makes traveling a pleasure. Use the Hilton app to search for specific locations and offers everything available in order of the location proximity. Multiple discount programs can be searched simultaneously. And several room choices populate with the lowest prices listed on top. Many links offer information regarding your destination choices. It is so smooth and easy to click on the hotel contact info. Mark your favorite choices and it will highlight your hotels when you return to search mode. Love your app. Hilton hotels are the best. Hospitality and them some. Use the Hilton app for world wide searching.
Digital KEY Challenges
by Kevin Cottingim on 2018/05/19 22:44
Last week, at the Washington Hilton, The signal on my iPhone was so weak that it was almost impossible to activate the digital key. Today,I checked in to the Embassy suites in Atlanta Georgia, and it did not give me a choice of rooms. They flashed a message that said only one Was available, so they did not give me a choice. The problem was that the message flash about 1 1/2 seconds before disappearing. I couldn’t read the whole message in that timeframe. I finally figured out that I could go backwards and forwards and it would reflash. After about three times I was finally able to read the rest of the message. Why make a message like that disappear anyway? Having said all of that, as I’m getting used to the digital key function, I’m starting to like it. It is definitely superior to the Marriott option which just allows you to get your key a little bit easier at the front desk. At Marriott it’s not even worth the effort to be honest. But this really works. You can stay at the hotel, check in check out get your room and leave without ever having to go to the front desk. They automatically emailed the receipt to you, which means you don’t have to get into any line at all. I think that is really cool.
Attended wedding at the Norfolk Hilton The Main
by sarah2sad on 2018/10/30 17:57
Very disappointed. Wedding coordinator advised the couple he would take care of the gifts and cards left by the guest. Numerous cards were stolen and hotel did nothing for the newlyweds. Hotel did did tell the happy couple that the theft was probably one of their guest. To make matters worse they thought when they made the final Payment the day before wedding everything was paid for. Well they were told the day after wedding they went over the bar bill by s “little”. The hotel was not able to provide any information concerning the final bill for 3 weeks after the event. They were told they owed $4500. They were told they should if asked more questions when planning their event. What was the wedding coordinator for if not to explain how the billing was to be handled. I would not recommend holding an event at this Hilton. The Norfolk Hilton is a franchise of Hilton and Hilton has nothing to do with the Norfolk Hilton The Main.
Don’t waste your time
by J. Warner on 2018/04/14 00:33
I am a Hilton honors member, and love Hilton Hotels, but sadly, this app is a waste of time, because if you check in and reserve a specific room (as the app asks you to do) there’s a good chance you will get to the hotel and find you aren’t checked in and you cant get the room you were promised. In that sense the app is very misleading. Also the personnel at the hotel honestly don’t seem to care about the fact that you reserved using the app. They will tell you that they are not connected to the app in any way. Then when you call Hilton to report that the app did not guarantee your room or check in, they also seem to be disconnected from the app and aren’t able to do anything for you. So the best thing you can do is just ignore the app altogether and check in the old-fashioned way if you book at Hilton, or use the app for another hotel chain that actually is invested in their mobile application software.
Love Hilton!
by jalencar08876 on 2018/01/12 15:25
As a Hilton team member I love working for Hilton as a brand! We are constantly changing and innovating seamless ways to expedite our guest check in and making everything simpler! So proud to be part of the Hilton family. The app is amazingly easy and user friendly booking a room is seamless. I hope Hilton works on an app for team members to be able to use to book rooms on the go so you do not have to log into the actual Hilton website, or possible integrate the Hilton team member OnQ ID into the app where it validates you are a team member and therefore generate those rates than BAR rates. However I love the app and I am in love with the digital key!!! Thank yuh Hilton IT team keep up the phenomenal JOB!
Solid app!
by Mag200293 on 2019/02/21 19:13
I haven't stayed at a Hilton property in sometime, but I downloaded this app for a stay this weekend. The only glitch was I was unable to get my digital key without stopping by the front desk. That was a hassle. But they got it working and after that the app was quite useful. Digital keys for the room worked great, all of my Hilton honors information is available, and many other uses as well. Definitely an app I will keep on my phone for future use at Hilton properties. Edit 2/19: this app still doesn’t have a working digital key. How is that possible after all this time? Tried to check out with the app this morning...doesn’t work either. why offer services that you can’t provide? Of course booking a room on the app works well, that’s where they make their money. Everything else is just vapor features. Downgraded to 2 stars.
great way to find consistent lodging quality
by bunnyofhonor on 2018/01/28 18:51
I’ve been hooked on the Hampton Inn and related Hilton-branded hotels because the quality and service are consistent. The app is a great way to find hotels located whenever and wherever you wish to stay. The map feature lets you see where the hotel is in relation to the highways, towns, and zooms out to see overall state, country etc. It’s a sweet little app to put on your phone to access quality lodging on the fly. I’ve booked every stay thru the app so far, EZ PZ. You will find the getaway or emergency stop that you need and when you check in there are other options for the room key and other cool stuff. Check it out.
HH app Point total not clear
by Mumbaijumbai on 2019/02/17 22:25
I just booked the Garden Inn in Waltham MA for March 22 & 23. The app show the room rate for 2 queen beds is 23k points per night. When I proceeded to the next screen with the total it showed 50k points. The math does not add up. If each night has a different point value there is nowhere, I could find, that show the greater point value for the second night. I would recommend you update your app to inform your honors members of the itemized point value per night instead of the SURPRISE when we are about to complete the booking. Please let us know if we missed the itemized point value per day or there is a reporting error that needs to be rectified. Regards.
You asked.
by Madam Doolittle on 2019/02/28 14:59
I’m very happy with your services however I don’t understand the EXACT same room can be $150 more at one hotel from another...I get location, dates of stay, and availability however, what’s the point in being a member AND having your credit card if it doesn’t come with any perks...such as saving money!! I’m also a member of the Quinta suites, comfort inn and suites, etc and they are usually bigger so if going to charge as much as they do for them may as well start using them in the future. I’ve booked 3 rooms from you in 3 different states over 3 weekends... Your staff and services and cleanliness is always top notch...very pleased in that department so far.
Great, but could be awesome
by MJ - Copenhagen on 2018/03/15 16:03
I love the App, one super useful improvement is if the reservation summary can show whether or not a certain reservation was pre-paid as “advance purchase” or not. For people like me with so many reservations and extensive travel; it is very helpful to have a simple record of which reservations were already paid and which were not. For now, the Hilton App reservation summary does not give this information. Even though I use the App to book, I still rely on your (kind of old-fashioned) email confirmation message because it is the only way I can tell if a reservation was “advance purchase” or not. Sounds really simple, but very important for the very frequent “airport/hotel busters” like me. Thanks
My info ghosted me!
by bookOFface on 2019/12/10 20:01
I can’t find my reservation that I have for today from one hotel. Then I’m set to check into another hotel tonight and it’s not there either! My fear is getting to the hotel after a long flight and I have no room!! It keeps making me log back in over and Over. Then when I log in with correct information it says my information is not correct!! Called to get help. I was told to delete the app and that should fix it. But it made it worse. Now I can’t get in at all as if I never had it. I used to love this app. I have had my family and friends download this app. But now I just don’t know if that was a good idea.
Used to be great
by MuellerZeit on 2018/09/17 23:56
Since the update when I open it, it tells me that incorrect password has been entered too many times and I’ve been locked out. I have to reset my password every time I try to use the app. Not only that, it does something to the wifi login screen so now I have no wifi either. This is my second stay, in two states at two chains in two weeks. I’m a “diamond member” but that does mean anything because I have never been offered even the bottled water. Can’t tell you about the Doubletree Cookie because I haven’t gotten one of those either. Between the app, no wifi, the useless tiers and being sent to a room at 2:00 am with a man in it this app is probably getting deleted and I’ll gift my points if possible to someone that still thinks staying in a hotel is cool. Good job on the update though, it worked perfectly before. Thanks for the “improvements”
Love this App!!
by C.M - NYC on 2018/01/18 17:52
I recently started traveling more for work and have started using Hilton as my preferred hotel. This app is fantastic! It’s super easy to use. I absolutely LOVE the digital check-in and the digital key! No more waiting in long line to check-in and awkward conversations with front desk staff, who may or may not be having a good day. Just check in online, pick your room, get a digital key, walk into the hotel when you arrive and right to your room!Also, you never have to worry about where you put your key again (perfect for the forgetful person, like me). I rarely rate apps, but as far as hotel apps go, in my opinion, this one is the BEST!
Vast improvements but still needs some bugs fixed
by Psfollett on 2018/04/08 12:05
The checkin process is much easier, especially the display to pick my own room. Still getting used to the digital key. It works pretty well although I've sometimes had to stand outside my room for a minute trying to get the door to respond. Update... Whenever I check in and pick the "Choose the room for me" option, it ALWAYS tried to put me on the 2nd floor of whatever hotel I'm in that week even though my preferences say to pick a high floor and then when I change it to pick my own room, there are plenty of rooms available on the higher floors. This app should take preferences into account when picking a room for me.
Homewood Suites
by WMP427 on 2018/02/02 16:42
App is good but needs some improvement. The process for modifying a reservation needs to be simplified and streamlined. All I wanted to do was reduce my stay by one day. But to do so I pretty much had to redo the entire reservation (I had to resubmit my AAA membership number, room type, etc. in order to make the revision). Also, it would be helpful to have a hotel map denoting room location for purposes of "digital key" remote check-in. Instead, the App provides room numbers only, leaving one to guess the location within the hotel. I chose a room not knowing if it was situated next to the ice machine, elevator, etc.. Other hotel chain apps offering remote check-in include a diagram of the property. Thank you.
Great App. Great Brand.
by PeaceLovePar on 2019/10/20 14:22
If you are not using he Hilton app to book, you need to. It is the absolute best and easiest booking app of any hotel, and is far superior to 3rd party booking sites. It is highly intuitive in recognizing closest hotels, saves recent searches, provides photos and details of properties and rooms, allows for quick easy copy paste of location to maps, and a lot more. Ultimately, this most important feature is that I can search, review, and book my room in about 60 seconds start to finish. Every effort I make to book with another brand becomes just another frustrating experience. Hilton did it right!!
Hard to use and not logical
by SevenxZeroxOne on 2020/01/20 16:43
When installed on iPhone app cannot be found by searching. Often have to go to App Store and search App Store the start app from inside App Store. Second the app is horribly slow all the time. It acts like a browser on a slow connection. Electronic key poorly implemented. Often get to door and have to wait while app thinks about letting you in. It is so slow that you sometimes do not recognize it is working. When encountering several keyed doors it often unlocks the wrong door - never seems to want to let you pick and it make bad choices about what to unlock. App is weirdly set up - needs to be reworked with the actual user in mind. It makes you think you can use it to speak with hotel be you send a message and no one responds. It is better than nothing but the old card key works tons faster and more reliably.
Hero to Zero [and Back]
by plxtrk on 2017/10/05 15:46
[UPDATE] - The app works again! It is unfortunate that my call to their help desk did not result in any action - coincidentally, my posting a negative review received immediate attention. Regardless, the app is a lifesaver when it works. I've been stuck on runways knowing that I would miss the last connecting flight to my destination and made reservations. I arrive with a hotel to while all around are scrambling or sleeping in the airport. This app was fantastic - my go to travel/hotel app. Now it crashes when launching! Reloaded, still crashes. Called help number and they don't (help) and don't seem to care. Sad turn of events. Avoid downloading since it doesn't work!
New Version Is Worse
by Blueferrett22 on 2018/05/23 00:19
The app recently updated some of its features including the search function. Some problems I have are: -Accidentally backing out of a search. When viewing a single property, hitting the back button takes you back to the full listing to change properties. One would think that hitting back from there would take you to change your search parameters, but no, it starts everything over. -When temporarily exiting and returning to the app, the filter feature sometimes stops working and other times will automatically make my search radius 0-(null). I have to force shut down the app and restart my search. -Overall speed of the app has decreased and loading times have increased by a lot with this new version. Please restore the old version of the app!
Stop messing with the app, it’s fine!
by KylieBeau on 2019/06/19 21:28
After downloading the update Monday, I couldn’t use a digital key. Now, I’m trying to do digital check in and I can’t. Also, the new main screen to view stays is inconvenient. I can’t see the city name without having to go to another screen. Do you know where the Hampton Inn Washington Court House is located? I don’t. I’ll give you a hint, it’s not in Washington. I liked being able to toggle between stays to see my stays with cities attached to the reservation. Really frustrated. Update: now, I can’t do digital check-in at all. One of the perks of using Hilton is to be able to use the digital check-in with a mobile device key. Jesus. “Contact customer service.” Yeah, well they are awful too. I never get the same person dealing with my complaint. Each message is answered by someone else and the problem doesn’t get resolved.
Can’t view personal profile
by lagagrl on 2018/11/20 14:23
I need to change my name to married name. I am being told to do it myself on my profile page. This is not available in the app. When I go to the mobile page on my phone, it keeps going to the app, doesn’t give me a choice. When I uninstall app and use desktop site, I keep getting an error message when I try to go to my profile. I have been trying to change this for three weeks with no success and poor help from customer service. The app now still shows that I am a diamond member and my correct points but does not show my current reservation that I am in a hotel now for a few more day. It also does not show ANY of my past stays. The app and website have become completely unreliable and very, very frustrating to use.
Rating Trends
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All Versions
5.0
965,734 total
 5
856,060
 4
90,734
 3
11,491
 2
2,471
 1
4,978
Current Version (2020.7.28)
5.0
945,322 total
 5
839,704
 4
88,378
 3
11,087
 2
2,141
 1
4,012
Version History
More...
Screenshots
Search Visibility
App name
hilton honors: Book Hotels
Description
hilton honors makes it easy to book travel, earn rewards, and enjoy your trip — and it's free. Top app features: -View and manage your reservations in one place -Choose your own room from a hotel floor plan -Use your device as your room key -Check in and check out from the app (no front desk needed) Member benefits: -Get the lowest price at over 5,700 hotels when you book direct -Earn points with every stay and redeem them for free nights -Enjoy free WiFi, late checkout, and no charge for a second guest -Achieve Elite member status and get perks like free breakfast, free upgrades, free bottled water, and more Our brands: Canopy by Hilton Conrad Hotels & Resorts Curio Collection by Hilton doubletree by hilton embassy suites by Hilton Hampton by Hilton hilton garden inn Hilton Grand Vacations hilton hotels & Resorts Home2 Suites by Hilton Homewood Suites by Hilton LXR Hotels & Resorts Motto by Hilton Signia Hilton Tapestry Collection by Hilton Tru by Hilton Waldorf Astoria Hotels & Resorts
Clean and safe!
by Mmmmmmstttuuuuuu on 2020/08/11 05:44
Love that Hilton’s mandate masks! Love not having to go to Lobby to check in.. digital key is great!
App is not easy to use
by Rdbmct on 2020/08/09 16:03
The digital key is wonderful and very easy to use. But the app itself is not good. I booked through hotel website for 2 nights in different locations. First, I can not find my future stay on app, put in confirmation number following the step but the app just take me right back to the find your stay page. All stays can not be found. I got email for check in for 1 night but not the 2nd night 😨 Then I finally just touch the check in bottom, and surprisingly I was able to check in....
Love this
by pmpirish on 2020/08/08 18:29
I am so glad I became a Hilton Honors member! It is so easy to use and I love the app!!
Hilton Honors Member
by GolfDad73 on 2020/08/08 18:28
Awesome app. Love staying at Hilton hotels
Can’t log in
by Nash2569 on 2020/08/08 17:41
I updated the app 4 days ago and now I can’t login anymore.
Unsafe!
by Stay free in halls at Hilton! on 2020/08/08 17:04
Have stayed at Hilton Niagara several times, but this time was unsafe! Random people NOT GUESTS hollered, tackled each other and eventually slept on the floor outside our room. Security called several times by myself and by room next to me (Room 3454/3454) with no follow up by security. Finally had to “mom-guilt” young people to stop the banging!!! This is unacceptable-feels like I should have been offered a free stay. Manager Carol, though pleasant, offered free parking and 75$ off!! Not even close. I don’t think I will be back!!! This was a well-needed retreat for my grieving friend. Do better Hilton!!!
Hilton Honors checkin
by JJ Grammy on 2020/08/08 13:53
So so grateful for HH checkin and the ease of it all!! Never wish to leave HH for any other service! Always always the BEST👏👏👏
Stay at Hilton Resort and spa at RAK
by Dubaite on 2020/08/08 10:31
Thanks to Hilton Resorts staff for their great work despite covid limitations. We had a nice stay at the private pool villa which is a unique feature of this resort for families with kids , also the whole process at the resort was so organized , really appreciate the work of the staff.
Hilton rocks my socks
by Bretzelpretzel on 2020/08/08 05:08
Best place to stay whenever you need a place to stay!
D
by deee nice on 2020/08/08 02:16
We’ve stayed here quite a few times we’ve always had great welcome. Everyone is friendly and hotel is close to everything in Monterey. Rooms are clean, pool is nice with a spa. Love the fire pit!
Almarc3
by Almarc3 on 2020/08/07 23:48
Paul was wonderful. We booked late from my phone, and it did not work properly. I called the Springfield Hampton, and Paul answered. Paul was completely polite, corrected the booking issues, and placed us exactly as we had wanted. Thank you Paul.
Can’t login to app!
by Paulapd on 2020/08/07 20:27
I went to book a room for next week and the app had logged me out and wouldn’t let me log in again. Tried deleting and reinstalling. Nope. Can log in fine to the website version of Hilton Honors. The update from a few days ago is a disaster!
So easy to use!
by musicaddikt787 on 2020/08/07 18:03
App is very easy to use! Was able to book, pick my room and check-in in moments!
Needs work
by MDRef on 2020/08/07 14:50
Great for searching but glitches when trying to use points. Ended up just booking and will try points another time.
“Invalid Rate”
by kalebm1985 on 2020/08/07 02:33
That was the message I received when trying to use my points. I have sufficient points, and the room shows as available. Conveniently, the rate was valid when I went to pay with cash instead of using points.
App problems
by bigmadnic3 on 2020/08/07 02:02
App has bad lag always says something went wrong I have multiple employees that use this app all different phones so it’s a bug that needs fixed. Would of gave 5 stars but this always happens.
Past stays
by pdurica on 2020/08/06 19:23
Fix your past stays so they can be seen like in the android app. Having to look them up with a confirmation # is stupid.
Password issues
by Chef ala chef on 2020/08/06 02:06
The password issues between the app and desktop site are just causing enormous waste of time, so frustrating.
Awesome company!!
by 123098jmc on 2020/08/05 14:39
First class digital experience and touch less environment
App
by jacobw1023 on 2020/08/05 03:41
Great app
Hilton
by Super Clock on 2020/08/04 23:30
The young lady took care of us and is an asset to the Hilton properties
Great check in
by Kewlrocket on 2020/08/04 17:12
Second time that I’ve used Hilton ... touchless checking and digital keys are a godsend. Thank you Hilton
App usage
by TheBigJuice on 2020/08/04 15:40
Overall very easy to navigate. But the Hilton people are really awesome!
Hilton App
by Nicolekmartin on 2020/08/04 11:33
I love using this app. Easy to use & we always have great stays at Hilton Hotels. Kim
Don’t bother
by Jack Johnman on 2020/08/04 05:47
The app actually won’t let you check in on your own. You still need to stop by the front desk, which defeats the purpose of the app.
Do it!
by knoxgreem on 2020/08/04 02:06
Love this app. So easy! Hilton is the best!
Love all Hilton properties.
by greatgma039 on 2020/08/04 00:24
Always try to find a Hilton Property when traveling. The best, personnel, from the housekeeping staff to the kitchen personnel, front desk, etc. the epitome of courtesy, friendliness, and attention!
Easy Hilton App Access
by Maryanne305 on 2020/08/03 22:23
I love booking with Hilton and being a Silver card member!
App is awesome !! Thank you Hilton.
by xdf vgytreswqa on 2020/08/03 15:28
Thank you !!
Beds
by Versaputter on 2020/08/03 01:04
Always great!
Bad reservation site
by dont fix it if its not broke on 2020/08/03 00:42
The new reservation format for laptop is lacking in information compared to the previous format. It takes 3 times longer to get what I need to know from the site. I could go into specific detail but it won’t change anything. You took ten steps back.
Useful and conctless
by Gobbl3sygook on 2020/08/02 23:46
Love the ease of my bookings and checking. Must have and the points
App keep crashing!!!
by M'pressC on 2020/08/02 23:20
I love how accessible the app is but I don’t like every minute the system crash. It’s annoying to use your digital key on your phone & then you have to re enter your password when I use the Touch ID so I don’t have to go through the hassle of putting in my password. Please fix it this is the reason for my 1 star.
Great
by citi4523 on 2020/08/02 19:07
Perfect hotel !!!
Hilton group
by Gffgfthn on 2020/08/02 12:14
The contactless amenities are great
Overcharged points
by nhgps on 2020/08/02 11:11
CC
Easy
by Maesto on 2020/08/02 00:48
App is intuitive What else do we need/want?
Sucky ap
by matt007101 on 2020/08/01 22:21
You can’t book hotel rooms with points at 1/2 the hotels in Myrtle beach it makes no sense if the hotel is 50,000 then u can’t book but if it’s 120,000 you can it’s amaZing how horrible this ad updates can be also u can’t get free fifth night on most all rooms because they don’t consider any rooms standard room that’s ocean front this program is becoming a joke to wanna spend thousands of dollars and get nothing in return u can book cheesy hotels normal but anything above and beyond buyer beware
Choose your room doesn’t work
by cantpickroom on 2020/08/01 06:15
Checking in prior to arrival from the app gives you the choice to choose your room. Your room selection will only be honored about half the time. For example, on a recent trip the app showed six rooms available on a floor the day before my arrival. I chose one of the rooms, a top floor preference, and when I arrived at the hotel I was assigned a room two floors below that and told there were no rooms available on the top floor; despite an empty parking lot so obviously not full. The front desk person was totally helpless and claimed to be at the mercy of “the computer”. This type of scenario has occurred multiple times. If you are going to have this feature please make it work.
Review
by enjoy try on 2020/08/01 02:50
We are very pleased with Hilton app and always enjoy are stays!
Great service
by Dhvyufgjiyffhjiyfffjjtdf on 2020/08/01 01:31
The app is always easy to use while looking for a hotel.
Ap is not as good as previous ap
by Durwoodn on 2020/08/01 01:03
It is too bad that the Hilton Ap changes prices during a single use. Hilton is mor and more unfriendly with time, both Hhonors and HGVC are getting increasingly customer unfriendly and expensive. Perhaps someone there could be a little less greedy and see that you are going to lose loyal customers.... Much worse than before. No stored cards, no pre-answered questions. Try to get it right next time.
It good
by Reximus22 on 2020/07/31 21:08
They could add the resident cost for a stay.
Outstanding Customer Service
by DirkMongoose on 2020/07/31 20:24
Quick, Easy, Effective... Thank You!!!
Going down hill
by WallyD21980 on 2020/07/31 17:02
This used to be a really good application. I could log in, select my room, request keys, but it has been going down hill. After using the app for years I suddenly need to confirm my digital key through an email. The email links me right to Hilton’s website, and it will not accept my password. I’ve now been waiting on hold for over 30 minutes just so I can get a digital key. Don’t know what you guys did to screw this up, but there are a lot hotel chains out there if you can’t get this mess cleaned up.
Works, but Needs Improvement
by ShawnRS4 on 2020/07/31 16:29
I recommend it. Great for searching, booking, using points, etc. Mostly, I’m glad we have the app. But, we have a couple of issues; 1. on the account screen, the menu on the left side sometimes disappears and I have to clear the app from memory and restart it. Often, to get it to show up, I have to change menus back and forth. 2. Loading floor plan of the hotel has never worked. Just keeps giving an error message.
Abort
by Phidippides26 on 2020/07/31 05:16
Downloaded the app, and tried to register with the Hilton honors program. The app went round and round and round for literally hours before I finally deleted it. Registration was never accomplished.
Past stays?
by Tchow99 on 2020/07/31 03:46
Since when do I have to search all over and NOT FIND the past stays? I need to go research a confirmation # and then search? Weak
Mi aplicación favorita
by Neiiiifa on 2020/07/31 03:10
Gracias
Love Hilton
by Urbie1979 on 2020/07/31 00:10
Hilton has the best hotels. I love staying in them.
Easy to book
by haseeb1727 on 2020/07/30 22:07
It’s really easy to book a room anywhere
Very easy to use
by PenguinNation on 2020/07/30 21:18
Use it to book all the time. Not had any problems. Information about properties is complete.
Doesn’t work
by Shelbs1609 on 2020/07/30 20:18
I’ve tried logging in multiple times and it says I have my username and password wrong. But then I’ll click somewhere else on the page. The app won’t load after I’ve tried logging in. It just sits there with a circle spinning saying “signing in”. The idea was intriguing to check in and use my phone for the key. However, the system is flawed and the app is useless.
Nothing in the app works
by ComptonSwapMeet on 2020/07/30 15:36
See title
Meh
by mellymele on 2020/07/30 02:34
I have a Marriott app and it allows me to save my credit card, room request, mobile chat, break down of nightly rates. This doesn’t seem to offer any of these things
Great Stay here every time !
by 61Tbirdman on 2020/07/29 00:26
Outstanding Staff and Room !
New website design
by ScottP0314 on 2020/07/28 21:01
Not user friendly
Now terrible!!
by Llendersman on 2020/07/28 15:11
For no reason the app is now telling me my AARP # is invalid and I have to call a number. That number will book the room and THEN TRY TO SELL ME a “free” trip to Orlando or Vegas! We’re gold members & practically LIVE at Hilton all summer, so this is not acceptable. We’re started to switch to Marriott.
If I could give 0 stars I would
by sandra0855 on 2020/07/28 05:19
I recently stayed at the Hilton garden inn. It was a fabulous hotel with great service when it came to the staff that work there. I originally booked on Priceline for 3 nights before I knew there was an app. My husband and I liked it there so much we decided to book a jacuzzi suite for an additional 2 days. The app has a price guarantee, if you find the same room cheaper elsewhere like another 3 rd party app then I believe you get 25% off. Through Priceline I found a king whirlpool for two nights for 116 a night. Through the app it was 126 a night. So I called the app and First Lady looked up the deal on Priceline but what she could see was for 129. So she was gonna have me purchase it to see if then the receipt could be seen with the 116 price. Then I was disconnected. I called back and spoke with a guy. Was disconnected again. Called back spoke with a woman but before I called I booked the room through Priceline. The woman I spoke to said that with my confirmation numbers she could still se the room for 129. On my receipt it showed 116 a night. So I asked for a manager. While I was speaking to the manager she put me on hold. Before putting me on hold she refused to accept a screenshot to prove that the room was 116 at Priceline. While I was on hold I was disconnected again before I could tell the woman that I am at the same hotel so I could have asked the workers at the desk to verify the room 116 and have them send her an email of my receipt. I called back asked for a supervisor was on hold for 47 min. So I called back again and now I’m still on the phone and it’s been 20 min. I am starting to think that they don’t want to honor their advertisement. So after this I will be erasing this app and continue to use Priceline like I have been. I am disappointed because I was excited about this app and it’s perks. Too bad! They lose out because I use apps a lot like this and book a lot of hotels.
Clean and Spacious
by The SD Pickle on 2020/07/28 05:14
This location is clean and spacious
Revap
by Bldg Tech on 2020/07/28 00:33
I like table or website better before what it would show the price is available for the rooms without having to click through
اللغة
by Abdul3ziz. M on 2020/07/28 00:14
ارجوا إدراج اللغة العربية في التطبيق لسهولة الاستخدام وشكراً
Easy and Convenient
by ojay713 on 2020/07/27 23:40
Great app very easy to use digital key is great but you have to open app and let it load in order to use digital key.
Search, Near my or My Location feature gone..
by HolyKaw on 2020/07/27 14:01
What happened to the search option, My location or near me? That was a great feature. Hopefully a update overlook and this will be corrected soon.
Friendly and helpful
by well traveled old guy on 2020/07/26 21:50
I began staying at this hotel about a year ago and the staff works hard keep my business. Thank you
Convenient. Like the chat feature
by digyo1124 on 2020/07/26 21:22
Need better layout schematic Need better explanation of some functionality. A ?help button to explain would be nice I do love the chat with front desk feature. Very convenient.
Annoying app.
by Abadaweeb on 2020/07/26 18:57
App does a fine job finding rooms etc, but try to put other guests names as it supposedly allows, or make notes (also allows), and the app goes nuts and won’t let you save or book. Deleted everything but rooms. Seems to work. Will call the hotel to update names of other guests.
Love this app!
by RReed4 on 2020/07/26 17:18
Works great!
Hilton App makes reserving rooms easy
by NewToBookingDotCom on 2020/07/26 00:05
Even with Covid-19, we’ve traveled a lot this year for baseball tournaments and small weddings. The Hilton App always helps me find a room quickly at the best rate, and it keeps track of my points and reservations so I don’t have to find my Hilton Honors card or retrieve an email. I love having all my info in one spot.
Easy to use
by EtowahOgle on 2020/07/25 22:53
I love the app and how easy it is to check in and out. It is perfect for what is going with COVID-19. So easy and efficient!
Consistent
by Kady P. on 2020/07/25 22:25
We always look for the Hilton when we travel. I know that everything will go well and our stay will be great, as always.
Great app
by heybro you snuthc on 2020/07/25 22:18
Like everything involved with this app but really wish Hilton had a business rate for small business that likes to send their employees somewhere decent. Does get expensive
My favorite
by CoachBrice7 on 2020/07/25 17:01
The only app I use the brand of Hotels I use Everywhere I go in the world...
Never Better
by JTNor on 2020/07/24 17:24
We have really enjoyed all of our Hilton stays! Highly recommend everything about this company! We are always taken care of and treated so well!
Fantastic
by Bphorseman on 2020/07/24 17:07
Love Hilton
Loving IT
by K2bumpman on 2020/07/24 03:05
Being able to avoid contact in Covid. Apps are awesome
Nashville Brentwood
by The traveling buckeyes on 2020/07/24 02:57
We have loved all Hampton Inns we’ve stayed in and Brentwood did not disappoint. Everyone was so kind and accommodating. It’s the little touches that make such a difference. The breakfast and travel bags are a nice touch. Thank you!
Pick my own room!
by way2busy2read on 2020/07/24 00:23
I have always travelled with my kids. And I’ve always preferred the room in the corner- simply for noise control. I love having the option to look for the most preferably room for my situation. Thank you.
Love it!
by rlux6 on 2020/07/23 16:45
Been a member since 2002, never had any issues and if I did... they fixed it right away. That’s the reason I’ve been a member almost 20 years and running!!
Truly amazing
by SaintsBre on 2020/07/23 14:38
Wouldn’t stay else where. Staff are decent but the housekeeping employees are the most genuinely friendly people that I know of.
I love it
by spyda93 on 2020/07/22 23:15
I love it
Great app. Still some restrictions.
by Luna_Ritz on 2020/07/22 22:07
... can’t see what I’m typing on the review...
I love Hilton Honors!
by Jess Royston on 2020/07/22 13:27
Hilton Honors is great, especially with a family that travels!
Love the app
by Reeoch on 2020/07/22 12:37
The Hilton app is extremely user friendly.
Worthless app
by ggfdyffhjfdxhjgf on 2020/07/21 22:55
I have stayed at Hilton hotels at least 4 times just this year and not one of them show on my app. This app is worthless
Self Check In is 🔥🔥🔥
by Bwils58 on 2020/07/21 22:33
App worked great! Way to go Hilton
Honors vs AAA
by Gma Jam on 2020/07/21 15:41
Wondering why the AAA discount is less than honors. Doesn’t seem right. Hilton honors should be the very best rate or no need for it at all. gma jam
Super App
by Rod Rig Uez on 2020/07/21 05:04
I love this app. Super convenient.
Points system broken
by Greenjeans90210 on 2020/07/21 04:22
When trying to book a night with points, it says there was a problem with the selected rate. It says this for every single rate. Either the app is broken or their “No Blackout Dates” is a lie.
Management
by blruth on 2020/07/20 10:50
I stayed at the Homewood suites July 18th to the 19th. The room was a Queen suite accessible. The room looked very clean until I went to check out. Making sure I gg ad everything I looked under the bed the floor was filthy dirty. It grossed me out. So I started inspecting the room further the headboard hv ad not been dusted off for awhile. Behind the dresser the floor was dirty. I moved the couch out the floor was disgusting. Then I proceeded to the kitchen area. Behind the microwave the counter was gross and behind the fridge the floor had never been mopped. This hotel is supposed to be a five star hotel. This room is not up to Hilton standards. I used 12,000 points and paid $167.62. I want my points back and my money refunded to me. I am a Hilton honors member and I was not treated like one. Housekeeping is supposed to make sure that the rooms are clean. They are not moving anything or cleaning anything. I would not recommend this hotel to anyone who wants to stay there. Sincerely Brenda Rutherford
Convenient
by diego cuevas sanchez on 2020/07/19 22:09
I love the convenience of Hilton Honors
I love Hilton Honors
by nhojnotsnacr on 2020/07/19 21:35
I find it so easy to use. The hotels are very gracious too.
SO sick of going in circles authenticating
by ChrisHappel on 2020/07/19 21:21
Other than constant password frustrations, the app works pretty well, once it lets you in.
Easy to use
by $:)$987@987 on 2020/07/19 18:28
I’m not good on computers but your app is so user friendly!
Great Service at Mansfield
by itunes3546 on 2020/07/19 17:28
Brandon was phenomenal. Exceptional service. Great stay. Thank you!
Awesome!
by Coachmike on 2020/07/19 13:48
I have used Hilton, and all their susiderires around the U.S. The Hilton App works perfect with great success. Love the electric key. The super friendly staff members are a source help and information always.
Great service
by Ihdifzixgcgczorzifzof on 2020/07/19 00:24
The app is the easiest way to book and check in. Please do not change it.
Current location??
by PeteB2014 on 2020/07/18 19:34
What happened to searching by current location???
Easy
by papaleach on 2020/07/18 15:00
It’s the easiest app to book on and everyone is always hospitable at Hilton Hotels.
Handicapped Early Check-In
by WhenSeanSpeaks on 2018/12/11 14:17
We usually always stay in Hilton Properties when we travel for business and we travel enough to be Diamond customers. The Mobility Accessibility is nearly always perfect. My problem is that we cannot afford ourselves of the early check-in, because when I do, your app puts us in a standard room, which is totally incorrect. I had a circumstance when I did early check in and when we arrived, all of the handicapped rooms were taken! But, that was not the case when I made the reservation. The other problem is that rooms are not always identified appropriately in the system. If I book a room called hearing/mobility accessibility I would expect it to be both hearing AND mobility accessible. However, that is not always the case. Sometimes this is only a hearing accessible room. Your rooms need to be clearly identified and your hotel systems and the staff need to be able to easily understand the difference. As long as I am reviewing, I also want to mention, and to me probably the most important, Hilton and really all hotels, need to consider designing new hotels with all mobility accessible rooms on the ground floor. Being close to an elevator is absolutely no help in a fire. Having to wait for help could be the difference between life and death for someone unable to walk down stairs. While not expecting this request to be something retrofitted, it should be a consideration in future design. Thank you!
Nieves LisaMarie
by L Nieves on 2018/08/28 01:39
My daughter had a wonderful stay @ the DoubleTree Hilton on Lexington Ave in NYC. It was her birthday weekend. I’ve stayed at many Hiltons, and Doubletree facilities throughout the states. I am also a Hilton Honors customer. Though there were a few situations that occurred during check in, the front desk manager who goes by the name Heaven, handle the situations professionally, and accordingly. Heaven was very attentive, and assured me that all that is, and expected of the Hilton would be granted for my daughters weekend. I definitely recommend staying at the Lexington Doubletree. They treat you with respect , and honor you as a valued customer. It was a pleasure speaking to Heaven, and reassuring that she took her title very serious, and promptly handled all situations accordingly. I was very satisfied, knowing my daughters stay was exactly as expected, and that she was in good hands at the Lexington Doubletree. I write reviews here on Long Island regarding Hilton’s as well as Doubletree across the states. I am a dedicated member and customer, when I travel I always stay at Hilton/Doubletree hotels.
Recent adverse changes
by Jim in Santa Cruz on 2018/11/14 13:39
Lately at some hotels when I check in, the current stay actually disappears entirely from the app, it has happened to me several times now. This did not used to occur. The digital key will remain but I can no longer see the details of my reservation, message the hotel, or otherwise use anything but the digital key. In my current stay, this got much worse, as not only did it disappear, but the hotel then somehow could not see my reservation or that I had checked in at all resulting in multiple calls to the room demanding to know who we were and in someone speaking unpleasantly to my wife and telling her with a tone that we were not supposed to be there (keeping in mind we had checked in with digital key, my card had been charged, etc.), and this morning somehow in a new reservation being created and being charged again and at a rate nearly double the rate on my reservation, which I then had to go correct. (And I now have two new stays with nonsensical data for the hotel showing up, perhaps created by the hotel or perhaps whatever phantoms are causing this.) Will I get proper credit for the stay? Color me doubtful. Will I be double charged? Seems not unlikely. I don’t know what’s going on with Hilton’s systems but it has now reached a point where the app and/or back end losing your reservations is pretty seriously adversely affecting the stay experience. — Diamond guy who is becoming afraid to use the app at all
App feedback
by LH63565 on 2018/10/20 14:02
I would have given the app a 5 if not for recent issues. There are two specific issues with the app that do not allow me to mark it higher. 1) the checkout feature on the app is great but getting the receipt up to 48 hours later is not great. Since hotels no longer out the bill under the door, I cannot verify the accuracy of the bill. If I check out with the hotel, I can get a receipt within a couple of hours and verify the accuracy on the spot. As a business traveler, not being able to process my expense report for multiple days is frustrating. 2) when using the online check-in feature, travelers indicate when they are arriving. Last week I received a call from the hotel around 645pm inquiring whether I would be arriving. I had indicated on the app I would be arriving at 10pm. I had to return a call for fear of losing my room. If I have done e check in I am not sure why they were calling. Also based on my time. When I arrived at the hotel I asked if I had indicated the wrong time. The person indicated they don’t see that information. What is this information being used for if the hotel does not have access.
Still Live This Hotel
by Callahan Dog on 2019/11/30 23:08
We have stayed at many Disneyland and Convention Center hotels and we keep going back to this Doubletree. It also makes more sense for us to stay at a Marriott property as we are Bonvoy owners, but I would rather stay at this hotel and not earn Bonvoy points. It’s in a great location. Parking is easy. The two Queen suite is awesome for the three of us or for four of us if my daughter and I go with our girlfriends. It’s always really clean. Not outdated at all. I feel super safe there. We can buy our Disney tickets in the lobby. They have a nice bar and the restaurant is good (could be a little quicker service). Staff has never disappointed us in any way. The pool is small and on the third floor but is a great way to cool off and take a break from Disneyland during the summer. We live only 75 miles away but the prices are always good so we always stay here for Disneyland trips and cheer competitions at the Convention Center. The cookies are a great added bonus!!!
Not as awesome anymore
by Pantricey on 2019/09/26 02:24
I have been using this app for several months at one hotel where I used the digital key and had no problem. I am on my second stay at a different hotel and the digital key is t working again. The first time it just wouldn’t turn green when I got to the door now the app is telling me to turn on Bluetooth in order to access the digital key meanwhile my Bluetooth is on. I tried turning everything off and back on and closing the app completely and opening it again with no success. Please fix this glitch. I travel pretty often for work and get in late. Having this feature made things easier. Above challenges aside, the other features of the app work well and make checking in and out very convenient. I gave one star with the hopes that someone would read the review quickly.
Excellently intuitive app!
by L Goss on 2019/09/15 03:26
This app is amazing! I can do almost everything I want to do on this app regarding my reservation. The app keeps track of everything and allows me to see all my point accrual info as well as my night stays. As a diamond member I have lots of enjoyment using this app since I travel frequently. I can quickly make and cancel reservations and it’s always worked flawlessly. The only improvement that needs to be made is enabling the ability to allow more than one device at a time have a digital key available for use from the phone. My wife and I can’t both have the digital key on our phones, even if she is logged into my Hhonors account. This should be an easy fix and should absolutely be done! This is the ONLY reason I gave it a 4 or of 5 star review. There is always room for improvement and this is definitely not a complaint but an honest suggestion that is frustrating.
Should be easier to connect reservation to Hhonors account
by ekrub on 2018/08/14 05:18
A reservation for a work trip didn’t include my Hilton Honors account. I can easily find the reservation in the app and easily add it to my wallet, but why do I have to search for it (manually enter 10 digits & my surname) every time? I expected after finding the reservation, it would be in my stays (linked to my account) for easy retrieval going forward. Nope. I have to search manually for it again. Well, at least I could jump to it from the reservation in my wallet. Nope. Just opens the app, not the reservation. Well, at least I could copy the reservation number from the wallet to avoid re-entering a 10-digit number manually. Nope. The reservation number isn’t easily copied from the wallet. Googling for an answer suggests I need to call to have my Hilton Honors account added to the reservation. Seriously? Hilton, you’ve got what appears to be a great app... but it didn’t make a good first impression for what I suspect is a very typical workflow.
App yields inferior experience
by B-Lows on 2019/11/21 13:54
While I enjoy the option of having a singular location for receipts and organization of my stays the app has consistently provided me an inferior experience to that of my peers who don’t use the app. First and foremost are the check in times and rooms. I typically travel for conferences and am offered an upgrade “if available”. However, checking in with the app forces you to use the published check in time. There is never an option to try and obtain an early check in. At the last conference not only was I forced to a 4pm check in, I lost the opportunity for an upgraded room to the people who did not use the app And we’re able to check in between 1-2 hours before me. To top it off the app often tells you that you still need to go to the front desk for both checkin and checkout. At the very least, I should be able to request an early checkin and/or upgraded through the app. Finally, when asked to provide feedback within the app it would not accept what I’ve provided here.
Makes Business Travel a Breeze
by brilliantmarie on 2018/11/11 20:26
I love the app because I always know exactly where I’ll be staying. It makes travel planning and logistics easier, check in easier, room selection easier, everything. Super awesome app. My only wish is that if I request a digital key, there should be some sort of record of which room I selected (even while the room is being prepared). There have been several times where the key glitches, the room isn’t ready, whatever... but the front desk always asks me “what room did you select?” and I’m not sure because without the key it’s not available for me to reference. I can say “probably top floor away from the elevators” but it’s not enough for the room to be identified and I end up in a different room or without the digital key for the remainder of the stay.
Hilton is decent. App is AWFUL.
by Someonewhoisoverbadupdates on 2020/06/03 04:33
I keep thinking that this app just has a glitch. After months, it’s obvious it’s a poor design. Sometimes it takes 3-5 tries when I click “see available rooms” because I get “oops! Something’s wrong on our side!” No kidding. It takes me that many times as long to actually view a room itself, just to see if it fits me. I’m fed up. Just done. I’m a Gold member with Hilton and Platinum with IHG. I need a room for tomorrow and I suspect I’ll be at IHG. I’m tired and just am sick of the same message over and over. I just had it FOUR times in a row, which is what prompted me to finally exit and write this. The fifth time rooms did come up, but I didn’t care. One note even when they do, maybe stop charging more for accessible rooms. If you keep building hotels without bathtubs, then don’t make me pay $20 more because the only room you have with one has two beds and a sofa bed when I just wanted one. That’s a ticket to a discrimination suit. I’m wearying if Hilton these days, Gold or not.
Beautiful Hotel
by W.Benitez on 2019/08/11 20:49
Beautiful hotel. Located in the heart of reforma with many nearby restaurants and museums. The rooms are clean and staff goes the extra mile to make your stay as enjoyable as possible. If you can spare the extra to upgrade your room to get access to executive lounge, do so. It’s totally worth it You won’t regret it. You have access to a excellent breakfast buffet with a wide variety of options. And the kickback with complimentary cocktails and alcoholic beverages for a couple hours in the events is super cool. Bar tenders are great. I’ve stayed here twice and will continue to do so when I fly in. I would advise, if I may, carry on luggage only when flying to Benito Juarez airport. Baggage handlers are a bunch of thieves that will ransack you bags to extract valuables and new clothing. But other than that if your visiting Mexico City, Hilton Reforma is the place to stay.
Disappoints more than wows!
by Jpilot945 on 2017/10/23 11:19
I'm not sure why companies that have poor products ask for reviews. This app is woeful or just about adequate. 1. Prisoner rates. They give you the "Honors" price but not their best price. They fail to compete because you have an "honors" number. I have better luck not using my honors # then start booking the room. 2. Room select gives no orientation to roads, restaurants, pools, parking lots. Trying to find a quiet room, fuhgetaboutit. 3. Finding hotels "nearby" has some weird logic. Instead of distance, it must have most expensive, then company properties then franchise properties then distance. This app supports the Hilton bottom line before any regard to the customer.. There's your review. You asked for it, you got it. Updated October 2017. Now the digital key epic fail. Get to the door, have to open app, then select digital key, then press button when commanded, then wait 10-15 seconds for various computers to talk and THEN get an error that the front desk has altered the digital key and it doesn’t work! Hilton really doesn’t like you!
The App is the difference
by Carrsdad on 2019/12/29 15:32
122 nights at Hilton hotels and I’m Titanium Elite with Marriott. Marriott’s app is sub par to Hilton. With Hilton I literally do not have to interact with a human. You make a res, get the room you want, make special request that are actually honored, add guest to room in case they arrive first, check in, select exact room and use your phone for your key. You text them if you need anything and checkout with the app when you leave. With all other brands, all you can do is make a res. Their checks is a joke because you still have to go to the front desk, show ID, credit card, wait in line and let some front desk employee bang on their computer for a while. Just as Delta’s app is years ahead of other Airlines, Hilton’s is the reason me and my company have switched every stay we can to Hilton brands.
Won’t stay logged in, Automatic Updates defect
by events guy on 2018/03/28 21:03
The App is great, except for two (2) annoying defects. When they are fixed I’ll rate the App 5 stars. The App often logs me out. It seems to do this at the most inopportune time, especially when I am approaching my hotel room door and preparing to use Digital Key. Instead of being able to press the green button to let me in to my room I have to log into the App while standing outside my door, and then access to Digital Key. I realize I could use the plastic key in my pocket, but the whole point is the Digital Key is supposed to be convenient When I use the App to add a Hilton Honors membership card to the Apple wallet it displays my current Hilton Honors points balance. I have the option for Automatic Updates turned out. Yet when my balance changes (for example increasing after a stay), the balance on the front of the card at the top does not change. This is different behavior than one would expect when you have automatic updates turned on. For example with a Starbucks card or a Dunkin’ Donuts card the balance changes if I make a purchase or add money to my card. Why doesn’t your card work in the same manner? Also, why not make the membership number in the Apple Wallet larger, so when I show it to the front desk at checkin they can read it without holding the phone up to their face.
One of the best apps regardless of category
by Burglar1510 on 2017/10/14 20:25
The Hilton app is one of the most well designed apps for travel or anything else that I use on my iPad or iPhone. Making a right hotel reservation is so easy. You can easily look at hotel amenities, requested digital key, check your own account information, or a number of other actions that you will need when you were scheduling your hotel stays. Possibly the only minor problem I have with the app is once you make a reservation it seems a little difficult to look at what's your hotel reservation cost is going to be by night because sometimes the rates change on you night by night and you don't know it. This is not a problem unless you are going on government travel orders and the cost fluctuates significantly.
The Hilton Huntington is my favorite spot
by Valery.Valentine69 on 2018/06/02 10:16
I get excited just every time that I am able to stay at this Hilton location. They are always gracious accommodating and go way above and beyond all of my expectations. I have been meaning to give what is way overdue in my case of not of written the excellence in amenities. The constant minor details that the front service and the GM is a real pleasure to deal with. Very good in correcting any inconvenience or delay. I even love the engineering and house keeping staff. For every Penney spent of your hard earn money at this particular Hilton Hotel you won’t have any regrets. I am CEO of my own corporation and I honestly have a drama free time with my family as well as we business when I come to Huntington Long Island. Must try it! Thank you on behalf of my family and I. Sincerely, Darlene Sarquis Honors Membe
Hilton Honors
by MovieGurl407 on 2019/06/08 21:04
I have been using the app for quite some time now and am pleased, because I’m able to easily book accommodations every time. The only issue I’ve had with the app is my most recent stay at a Homewood Suites by Hilton Metairie New Orleans, LA. I was expecting to receive my waters and a snack, however the young lady at the front desk informed me that it was a glitch on the app and they only give you the water. Not a major hiccup, but after all of these years, I am spoiled by Hilton sticking to their word and documentation, especially when I have a few other memberships with their competitors and sometimes toggle back and forth between Hilton and Hyatt. My membership with Bonvoy Marriott does not compare to my membership with Hilton though because Hilton has remarkable customer service for their Honors members!
Hilton Rockwall
by wesleycathy on 2019/06/22 13:37
My stay at the Hilton was not as good as expected my bed was very uncomfortable they brought me up a blanket that had a burned hole in it I was so tired from my classes I didn’t return it it should have been thrown out not reused I have a picture of it on my last day checkout was not until noon I went to class that morning came back to my hours before checkout I entered my room the worker saw me ran up and said no you can’t go in I cleaned it I told her I needed to relax until the luncheon started and use the restroom she told I would have to use it downstairs I was frustrated st that point because I hadn’t checked out I went to the front desk and asked why I couldn’t enter my room since checkout wasn’t til noon he stated the woman should hadn’t told me that and I could if I still had my keys and if I didn’t he would re key the room I told I had them at that point I just waited down stairs for out lunch to start
If I can't sign in, how can I use the app?
by UglyBirdStudio on 2017/10/31 19:36
I, like many others here, can't sign in to the app, no matter how many times I delete and reinstall the app. You can't do anything without logging in, so it is completely useless. I can't think of a bigger app fail than not allowing users to log in and actually use the app. I talked with app support yesterday and they assured me they know what the problem is (sounds familiar from reading responses to other negative reviews?) and to wait a few hours to try to log in again. I waited a full day, uninstalled and reinstalled the app, and I still can't log in. How many times am I supposed to keep trying to login in frustration? How many more negative reviews will it take before the login problem is really fixed? Note to tech support: Don't keep claiming you know what the problem is and it is fixed or will be fixed soon. I'd rather hear that the login problem is being worked on and you'll notify all account holders when the app is ready to actually use.
App is great stop pushing time share on every reservation call.
by FCDAT on 2017/09/26 11:53
Really love the app. Huge help. One of the easiest to use. I make reservations for over 30 stays a year. Every call tries to push me to time share sales pitch like I've never heard it before. Heard it once a while back. Shortly after rather than repeating why I do not need to hear it agin for the tenth time, I said sure pass me through. The gal on the other end got indignant with me because I heard it before accusing me of collecting points or some nonsense. Nope do not pass me through and please find a system to stop asking every week I make a reservation by phone which happens due to changes in route. You know the members status, if you have a status, trust me you have heard it.
Please fix digital checkout!
by TheKimFam on 2019/07/16 02:47
I have 10 stays so far this year and have yet to be able to check out from the app. This is so frustrating! Don’t send me a reminder if it isn’t going to work. I also have an issue with digital check in if you aren’t going to give me the room I pick. I get it if I try to check in earlier than my stated time but if I show up after, I should get the room I pick! Most recently I specifically booked (and paid extra for) the option for high floor. Then chose my room on the 7th (top) floor. I checked in 2 hours past when I thought (LA traffic) and got a room on the 4th floor with street noise. What’s the point? Also, why do I need to indicate that 3 people are staying in the room and you only prepare it with 2 towels? This has actually happened multiple times. Please don’t provide these options to honors members if you aren’t going to honor them.
App no longer shows lowest points (or sometimes any points) on search results list
by Unhappy N&O Subscriber on 2020/05/16 18:33
[EDIT] THANK YOU! Although I thought the app was just fine before the recent updates, thank you for restoring this functionality at least. I can now again tell at a glance the relative points cost of available hotels at my destination. I have adjusted my rating accordingly. [OLD] You’ve gone and ruined the app with this latest update. No longer do the search results show the lowest available amount in Hilton Honors points for a room. Many are blank, and others show an amount that is not the lowest. So much for choosing between available hotel at a glance. It’s not even possible sometimes to know whether a hotel has any rooms for points without opening each hotel page. Grrr. Please revert this upgrade.
Pick My Room
by Monolito17 on 2019/11/15 16:00
The app works great! I routinely use app to make reservations, check-in, check-out, message front desk, select my room, review my reservations and check points balance. For check-in, when given the option to accept the hotel selected room or pick your own, it should tell you what room that has been picked for you and give you the option to see it on the map if desired. Otherwise, I never use that option because I don't know what room it is. For those of us that stay at the same hotel week after week it would be nice to be able to set it as a favorite that would also pop up at the top of the search for location, rather than selecting the city then the hotel.
Terrible app, terrible customer service
by Mamaprib on 2019/10/21 15:22
I made a reservation months ago for Philly marathon weekend using the app. Long story short, MY CREDIT CARD INFO WAS STOLEN. Got my card replaced, & everything ALMOST straightened out, then tried to update all my info with Hilton “Honors.” Turns out all my info in my Honors account was changed, leading me to think that this app (or Hilton!) might have had something to do with the theft. O now can’t access my rewards account and can’t cancel my reservation. SO then I spent the better part of 2 hours online & phone with their “security verification,” only to be told if I don’t give them my credit card info, they can’t change anything. Their solution was to issue me a NEW “Honors” account, which not only rid me of thousands of “Honors” points, but I STILL can’t update (or now, cancel) my pending reservation. ALSO I was told by the “security supervisor” that Hilton Honors is no longer being administered by Hilton, so beware if you store any info with this app.
Outstanding hotel in the heart of Ottawa
by Carole Downs on 2019/10/09 20:06
I stayed here for 5 nights with 2 rooms. I cannot thank enough the outstanding staff I had the encountered from the minute myself and my family checked in- Cheryll (my apologies if misspelled) the Manager at night to the breakfast hosts and Justine in the restaurant. I can say I am truly impressed with how friendly and professional your staff were Mr Gilles. You are truly blessed with the staff you have. I’ve been with Hilton for 19 years from managing Hampton Inn’s to opening Double Tree and Hilton Garden in DC! I am jealous yet proud of your staff and yourself. Kudos! We will all be back. Thank you to you all for making our vacation truly memorable! We were there for a wonderful wedding of my niece and you guys made it more wonderful with your hospitality!
Well seasoned traveler review
by cmmarks21 on 2017/12/07 13:22
I am very impressed with how well this app has been produced and maintained. Due to my many years of road warrior business, I have used many different apps such as this one and I can say without a doubt the best travel app I have used...period. Quick and easy searches, clear pricing and availability, a wealth of information regarding hotel amenities, local attractions and maps, digital keys when available, online check in...in could go. Of course, the app could be the bee’s knees and if the properties were not up to standard than it wouldn’t matter. Nothing is prefect but when situations needed to be corrected they were and Hilton lived up to their guarantee. I am and will be loyal patron for years to come.
Two specific suggestions
by doxzero on 2018/05/09 14:13
1) Since it appears Hilton has officially moved away from providing check out folios under the door, early in morning at the end of the room reservation and checkout is done at some later point, something needs to be done to replace having that folio available ASAP. Maybe the app needs a feature to request checkout, maybe the Hilton systems need updating so bills are available sooner. Whatever the solution, something needs to be done to make bills available faster. Here it is 3 hours after I left a room and I still can’t do my expensing because I don’t have a final bill. 2) I wish the hotel room selection tool was a bit more representative of different features like pools or roads or other things that may impact sleep and rest.
Hilton app is the best way to go.
by AHdahling on 2018/09/15 15:34
Hilton is fast easy and efficient. Hilton makes traveling a pleasure. Use the Hilton app to search for specific locations and offers everything available in order of the location proximity. Multiple discount programs can be searched simultaneously. And several room choices populate with the lowest prices listed on top. Many links offer information regarding your destination choices. It is so smooth and easy to click on the hotel contact info. Mark your favorite choices and it will highlight your hotels when you return to search mode. Love your app. Hilton hotels are the best. Hospitality and them some. Use the Hilton app for world wide searching.
Digital KEY Challenges
by Kevin Cottingim on 2018/05/19 22:44
Last week, at the Washington Hilton, The signal on my iPhone was so weak that it was almost impossible to activate the digital key. Today,I checked in to the Embassy suites in Atlanta Georgia, and it did not give me a choice of rooms. They flashed a message that said only one Was available, so they did not give me a choice. The problem was that the message flash about 1 1/2 seconds before disappearing. I couldn’t read the whole message in that timeframe. I finally figured out that I could go backwards and forwards and it would reflash. After about three times I was finally able to read the rest of the message. Why make a message like that disappear anyway? Having said all of that, as I’m getting used to the digital key function, I’m starting to like it. It is definitely superior to the Marriott option which just allows you to get your key a little bit easier at the front desk. At Marriott it’s not even worth the effort to be honest. But this really works. You can stay at the hotel, check in check out get your room and leave without ever having to go to the front desk. They automatically emailed the receipt to you, which means you don’t have to get into any line at all. I think that is really cool.
Attended wedding at the Norfolk Hilton The Main
by sarah2sad on 2018/10/30 17:57
Very disappointed. Wedding coordinator advised the couple he would take care of the gifts and cards left by the guest. Numerous cards were stolen and hotel did nothing for the newlyweds. Hotel did did tell the happy couple that the theft was probably one of their guest. To make matters worse they thought when they made the final Payment the day before wedding everything was paid for. Well they were told the day after wedding they went over the bar bill by s “little”. The hotel was not able to provide any information concerning the final bill for 3 weeks after the event. They were told they owed $4500. They were told they should if asked more questions when planning their event. What was the wedding coordinator for if not to explain how the billing was to be handled. I would not recommend holding an event at this Hilton. The Norfolk Hilton is a franchise of Hilton and Hilton has nothing to do with the Norfolk Hilton The Main.
Don’t waste your time
by J. Warner on 2018/04/14 00:33
I am a Hilton honors member, and love Hilton Hotels, but sadly, this app is a waste of time, because if you check in and reserve a specific room (as the app asks you to do) there’s a good chance you will get to the hotel and find you aren’t checked in and you cant get the room you were promised. In that sense the app is very misleading. Also the personnel at the hotel honestly don’t seem to care about the fact that you reserved using the app. They will tell you that they are not connected to the app in any way. Then when you call Hilton to report that the app did not guarantee your room or check in, they also seem to be disconnected from the app and aren’t able to do anything for you. So the best thing you can do is just ignore the app altogether and check in the old-fashioned way if you book at Hilton, or use the app for another hotel chain that actually is invested in their mobile application software.
Love Hilton!
by jalencar08876 on 2018/01/12 15:25
As a Hilton team member I love working for Hilton as a brand! We are constantly changing and innovating seamless ways to expedite our guest check in and making everything simpler! So proud to be part of the Hilton family. The app is amazingly easy and user friendly booking a room is seamless. I hope Hilton works on an app for team members to be able to use to book rooms on the go so you do not have to log into the actual Hilton website, or possible integrate the Hilton team member OnQ ID into the app where it validates you are a team member and therefore generate those rates than BAR rates. However I love the app and I am in love with the digital key!!! Thank yuh Hilton IT team keep up the phenomenal JOB!
Solid app!
by Mag200293 on 2019/02/21 19:13
I haven't stayed at a Hilton property in sometime, but I downloaded this app for a stay this weekend. The only glitch was I was unable to get my digital key without stopping by the front desk. That was a hassle. But they got it working and after that the app was quite useful. Digital keys for the room worked great, all of my Hilton honors information is available, and many other uses as well. Definitely an app I will keep on my phone for future use at Hilton properties. Edit 2/19: this app still doesn’t have a working digital key. How is that possible after all this time? Tried to check out with the app this morning...doesn’t work either. why offer services that you can’t provide? Of course booking a room on the app works well, that’s where they make their money. Everything else is just vapor features. Downgraded to 2 stars.
great way to find consistent lodging quality
by bunnyofhonor on 2018/01/28 18:51
I’ve been hooked on the Hampton Inn and related Hilton-branded hotels because the quality and service are consistent. The app is a great way to find hotels located whenever and wherever you wish to stay. The map feature lets you see where the hotel is in relation to the highways, towns, and zooms out to see overall state, country etc. It’s a sweet little app to put on your phone to access quality lodging on the fly. I’ve booked every stay thru the app so far, EZ PZ. You will find the getaway or emergency stop that you need and when you check in there are other options for the room key and other cool stuff. Check it out.
HH app Point total not clear
by Mumbaijumbai on 2019/02/17 22:25
I just booked the Garden Inn in Waltham MA for March 22 & 23. The app show the room rate for 2 queen beds is 23k points per night. When I proceeded to the next screen with the total it showed 50k points. The math does not add up. If each night has a different point value there is nowhere, I could find, that show the greater point value for the second night. I would recommend you update your app to inform your honors members of the itemized point value per night instead of the SURPRISE when we are about to complete the booking. Please let us know if we missed the itemized point value per day or there is a reporting error that needs to be rectified. Regards.
You asked.
by Madam Doolittle on 2019/02/28 14:59
I’m very happy with your services however I don’t understand the EXACT same room can be $150 more at one hotel from another...I get location, dates of stay, and availability however, what’s the point in being a member AND having your credit card if it doesn’t come with any perks...such as saving money!! I’m also a member of the Quinta suites, comfort inn and suites, etc and they are usually bigger so if going to charge as much as they do for them may as well start using them in the future. I’ve booked 3 rooms from you in 3 different states over 3 weekends... Your staff and services and cleanliness is always top notch...very pleased in that department so far.
Great, but could be awesome
by MJ - Copenhagen on 2018/03/15 16:03
I love the App, one super useful improvement is if the reservation summary can show whether or not a certain reservation was pre-paid as “advance purchase” or not. For people like me with so many reservations and extensive travel; it is very helpful to have a simple record of which reservations were already paid and which were not. For now, the Hilton App reservation summary does not give this information. Even though I use the App to book, I still rely on your (kind of old-fashioned) email confirmation message because it is the only way I can tell if a reservation was “advance purchase” or not. Sounds really simple, but very important for the very frequent “airport/hotel busters” like me. Thanks
My info ghosted me!
by bookOFface on 2019/12/10 20:01
I can’t find my reservation that I have for today from one hotel. Then I’m set to check into another hotel tonight and it’s not there either! My fear is getting to the hotel after a long flight and I have no room!! It keeps making me log back in over and Over. Then when I log in with correct information it says my information is not correct!! Called to get help. I was told to delete the app and that should fix it. But it made it worse. Now I can’t get in at all as if I never had it. I used to love this app. I have had my family and friends download this app. But now I just don’t know if that was a good idea.
Used to be great
by MuellerZeit on 2018/09/17 23:56
Since the update when I open it, it tells me that incorrect password has been entered too many times and I’ve been locked out. I have to reset my password every time I try to use the app. Not only that, it does something to the wifi login screen so now I have no wifi either. This is my second stay, in two states at two chains in two weeks. I’m a “diamond member” but that does mean anything because I have never been offered even the bottled water. Can’t tell you about the Doubletree Cookie because I haven’t gotten one of those either. Between the app, no wifi, the useless tiers and being sent to a room at 2:00 am with a man in it this app is probably getting deleted and I’ll gift my points if possible to someone that still thinks staying in a hotel is cool. Good job on the update though, it worked perfectly before. Thanks for the “improvements”
Love this App!!
by C.M - NYC on 2018/01/18 17:52
I recently started traveling more for work and have started using Hilton as my preferred hotel. This app is fantastic! It’s super easy to use. I absolutely LOVE the digital check-in and the digital key! No more waiting in long line to check-in and awkward conversations with front desk staff, who may or may not be having a good day. Just check in online, pick your room, get a digital key, walk into the hotel when you arrive and right to your room!Also, you never have to worry about where you put your key again (perfect for the forgetful person, like me). I rarely rate apps, but as far as hotel apps go, in my opinion, this one is the BEST!
Vast improvements but still needs some bugs fixed
by Psfollett on 2018/04/08 12:05
The checkin process is much easier, especially the display to pick my own room. Still getting used to the digital key. It works pretty well although I've sometimes had to stand outside my room for a minute trying to get the door to respond. Update... Whenever I check in and pick the "Choose the room for me" option, it ALWAYS tried to put me on the 2nd floor of whatever hotel I'm in that week even though my preferences say to pick a high floor and then when I change it to pick my own room, there are plenty of rooms available on the higher floors. This app should take preferences into account when picking a room for me.
Homewood Suites
by WMP427 on 2018/02/02 16:42
App is good but needs some improvement. The process for modifying a reservation needs to be simplified and streamlined. All I wanted to do was reduce my stay by one day. But to do so I pretty much had to redo the entire reservation (I had to resubmit my AAA membership number, room type, etc. in order to make the revision). Also, it would be helpful to have a hotel map denoting room location for purposes of "digital key" remote check-in. Instead, the App provides room numbers only, leaving one to guess the location within the hotel. I chose a room not knowing if it was situated next to the ice machine, elevator, etc.. Other hotel chain apps offering remote check-in include a diagram of the property. Thank you.
Great App. Great Brand.
by PeaceLovePar on 2019/10/20 14:22
If you are not using he Hilton app to book, you need to. It is the absolute best and easiest booking app of any hotel, and is far superior to 3rd party booking sites. It is highly intuitive in recognizing closest hotels, saves recent searches, provides photos and details of properties and rooms, allows for quick easy copy paste of location to maps, and a lot more. Ultimately, this most important feature is that I can search, review, and book my room in about 60 seconds start to finish. Every effort I make to book with another brand becomes just another frustrating experience. Hilton did it right!!
Hard to use and not logical
by SevenxZeroxOne on 2020/01/20 16:43
When installed on iPhone app cannot be found by searching. Often have to go to App Store and search App Store the start app from inside App Store. Second the app is horribly slow all the time. It acts like a browser on a slow connection. Electronic key poorly implemented. Often get to door and have to wait while app thinks about letting you in. It is so slow that you sometimes do not recognize it is working. When encountering several keyed doors it often unlocks the wrong door - never seems to want to let you pick and it make bad choices about what to unlock. App is weirdly set up - needs to be reworked with the actual user in mind. It makes you think you can use it to speak with hotel be you send a message and no one responds. It is better than nothing but the old card key works tons faster and more reliably.
Hero to Zero [and Back]
by plxtrk on 2017/10/05 15:46
[UPDATE] - The app works again! It is unfortunate that my call to their help desk did not result in any action - coincidentally, my posting a negative review received immediate attention. Regardless, the app is a lifesaver when it works. I've been stuck on runways knowing that I would miss the last connecting flight to my destination and made reservations. I arrive with a hotel to while all around are scrambling or sleeping in the airport. This app was fantastic - my go to travel/hotel app. Now it crashes when launching! Reloaded, still crashes. Called help number and they don't (help) and don't seem to care. Sad turn of events. Avoid downloading since it doesn't work!
New Version Is Worse
by Blueferrett22 on 2018/05/23 00:19
The app recently updated some of its features including the search function. Some problems I have are: -Accidentally backing out of a search. When viewing a single property, hitting the back button takes you back to the full listing to change properties. One would think that hitting back from there would take you to change your search parameters, but no, it starts everything over. -When temporarily exiting and returning to the app, the filter feature sometimes stops working and other times will automatically make my search radius 0-(null). I have to force shut down the app and restart my search. -Overall speed of the app has decreased and loading times have increased by a lot with this new version. Please restore the old version of the app!
Stop messing with the app, it’s fine!
by KylieBeau on 2019/06/19 21:28
After downloading the update Monday, I couldn’t use a digital key. Now, I’m trying to do digital check in and I can’t. Also, the new main screen to view stays is inconvenient. I can’t see the city name without having to go to another screen. Do you know where the Hampton Inn Washington Court House is located? I don’t. I’ll give you a hint, it’s not in Washington. I liked being able to toggle between stays to see my stays with cities attached to the reservation. Really frustrated. Update: now, I can’t do digital check-in at all. One of the perks of using Hilton is to be able to use the digital check-in with a mobile device key. Jesus. “Contact customer service.” Yeah, well they are awful too. I never get the same person dealing with my complaint. Each message is answered by someone else and the problem doesn’t get resolved.
Can’t view personal profile
by lagagrl on 2018/11/20 14:23
I need to change my name to married name. I am being told to do it myself on my profile page. This is not available in the app. When I go to the mobile page on my phone, it keeps going to the app, doesn’t give me a choice. When I uninstall app and use desktop site, I keep getting an error message when I try to go to my profile. I have been trying to change this for three weeks with no success and poor help from customer service. The app now still shows that I am a diamond member and my correct points but does not show my current reservation that I am in a hotel now for a few more day. It also does not show ANY of my past stays. The app and website have become completely unreliable and very, very frustrating to use.
Rating Trends
126,154,134,147,106,140,235,130,177,184,167,166,147,158,169,200,228,172,162,140,165,182,202,219,213,165,198,223,223,285,182,229,231,237,256,295,304,298,198,228,255,236,329,359,330,280,278,265,282,320,341,279,223,287,316,409,554,687,619,571,507,542,642,841,1050,1050,882,828,857,830,1024,1172,1127,1114,659,916,924,1000,1143,1097,879,838,877,931,1021,1154,0,2112,0,968
All Versions
5.0
965,734 total
 5
856,060
 4
90,734
 3
11,491
 2
2,471
 1
4,978
Current Version (2020.7.28)
5.0
945,322 total
 5
839,704
 4
88,378
 3
11,087
 2
2,141
 1
4,012
Version History
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