Screenshots
Keyword Volume Hits KEI Rank
etani rta
0.00
5
lemon taxi
21 K
5
karim car
0.00
3
dubai taxi
684
1
zimo car
0.00
1
Search Visibility
App name
Careem - Rides, Food, Delivery
Description
Step into a world where you can get everyday needs done on one app! Book a ride, order food from restaurants or groceries from shops and recharge your mobile balance all with online payments. With one single login, you can discover all your local services all in one place, giving you more time to focus on the things that matter most. And there’s more! Explore our loyalty program Careem Rewards, a world of discounts on rides and food, as well as offers from partners, donations to charities and more. Wondering about points? Earn them simply by using the services you need. Here’s a sneak peek of all the services waiting for you * Car Book a ride now or schedule a pick up for later with affordable and comfortable car types - including city-to-city*, local taxi service* bus and bike options*. No need to worry about car rental, we’ll get you to where you need to be, hassle free! Food Order food to your door from over a thousand restaurants and track your delivery in real time. Choose from neighborhood bests, international hits and more. You can now easily access your Careem NOW delivery app in the Careem Super App, too. Shops All out of eggs and milk every weekend? Need a Panadol for a headache right now? In a few taps, shop your daily essentials, health and personal care items and specialty items from a variety of places. Delivery Whether documents, a parcel delivery for a loved one or items from a shop of your choice, get it picked up or purchased and delivered on demand with our courier service. Tell us what you need collected, where from and we’re on it right away. Careem Pay A unified, safe and secure online payment system for all Careem services that also lets you make other frequent payments! At Careem, we care about your everyday needs, so we’ve brought together essential, everyday services in one place, easy to reach at one tap. They’re tailored to your local needs, so you’ll be able to get right to the services that are important to you. In the end, you can get back to doing what you care most about in life, leaving the daily tasks to us. * service availability varies per location
سلط
by naan2948485 on 2021/04/14 08:35
كانو ممتازين جدا لكن لما يلغى طلبك بدون سبب الدعم لديهم سيء جدا يعطيك معلومات خطأ ويخليك تضيف ريال بدون سبب واخر شي يطلع خظا الكلام لا انصح بالتطبيق هنقرستيشن افضل بكثير من نواحي كثيره حتى الدعم سريع ويعالجون المشكلة صح وفلوسك لو تكنسل الطلب ماراح ترجع لك الا بعد ست ايام واذا وصلت سادس يوم يقولك نسينا يعني مماطله بشكل مقزز لا انصح فيه ابدا نصيحة مجرب اكثر من مره
Privacy violations
by Moathio on 2021/04/12 23:30
Using my clipboard without users consent
فشلة
by shabannn on 2021/04/09 20:04
تطبيق فاشل خصوصا توصيل الطعام
تقييم سيء
by Galiah83 on 2021/04/09 02:26
من أسوء التطبيقات اللي تعاملت معاهم تاخير في الطلب ولا يردون وفجأه يلغون الطلب تعامل جددا جدا سيء
Very unfair prices
by V Vaz on 2021/04/08 17:02
Extremely expensive and they charge double to triple the amount for short distance as well! Do not recommend at all.
خدمة غير جيده وعند الطلب بيتأخر وبيلغي المشوار من حضرته وبيحملني انا ادفع الكلفه
by nnajoo on 2021/04/07 19:36
خدمة غير جيده وعند الطلب بيتأخر وبيلغي المشوار من حضرته وبيحملني انا ادفع الكلفه
Ordered from the app twice never got my order
by Bay1810 on 2021/04/07 14:03
Against my better judgment I was really tired and just wanted to order a food delivery so I used CAREEM. Again the order was cancelled by you and you put the funds in the CAREEM wallet, I called again to refund it. After I receive the refund, I will call to delete my account. Out of the 2 orders I placed both were cancelled after waiting over 15minutes, clearly you are a horrible service with no concept of customer support or care of customer satisfaction.
Uber monopoly. Horrible service
by ZZ1949 on 2021/04/06 16:45
In the west the problem with Uber is ripoff prices. In poorer countries they pay the drivers so little that they want to run scams on you to pay extra. They also inexplicably dictate how much you are allowed to tip. Also the mask propaganda is disgusting. Grownups that are not stupid don’t want to wear masks on private property.
Uber much better
by jcvrsd on 2021/04/06 13:28
Car takes a more time to arrive for pick up, some drivers start charging you from time of booking, some drivers don’t use google maps and take the longer road, cost always are over the estimate google maps gives you.
Out of service
by hquedan on 2021/04/04 13:20
You don't have any option to change your requested location on out of service areas to request an order on serviceable areas, you need to be on it to have this feature.
Apps notifications need improvement
by Elchier on 2021/04/03 14:13
Im am reviewing my experience using the apps and not service of the drivers because the ride experience with drivers vary. The apps needs to improve its notifications. There should be notification in each and every activity. Today my driver cancelled my requested ride without notification. I was waiting as the apps mentioned 10mins waiting time. After 10mins i checked the apps to track my ride and there is no ride in place. No notification, no call, no sms. Writing this review in the hope that Careem will consider it for improvement.
الدمام المنطقه الشرقيه
by m.q275 on 2021/04/03 13:37
أسوء أبليكشن مقارنة في الابلكيشنات المسؤله عن توصيل الطعام ، تعديل الوقت غريب طلبي من 3:30 الى الان ماوصل وخدمة عملاء سيئه مافيه اي مصداقيه في العمل نصيحة لاتحاسب من بطاقتك حاسب كاش اذا ماعجبك تكنسل لان خدمة الغاء الطلبات على حسب كلامهم ملغيه 🙂
Dois
by Mohammed dois on 2021/03/31 20:12
Do more promo codes plz
Mashi
by Hamzehabutaha on 2021/03/31 19:31
I can’t log inn 😡😡
تحديد الموقع خاطئ
by stoopid pubg lolololol on 2021/03/31 08:39
في كل مرة اطلب فيها سيارة يتم تحديد موقعي خطأ و يخصم من حسابي ارجوا تعديل خاصية تحديد الموقع لان ذلك يؤثر على الوقت و المال و شكرا
الدوره
by عسل عدنان on 2021/03/31 04:23
بغداد
Awesome app
by :D-DDPlayer-:D on 2021/03/30 22:37
Careem is really a trend setter when it comes to their innovative app. Awesome and amazing service Careem. You guys are awesome! : )
Great
by Fadi81 on 2021/03/30 18:01
Helped a lot to access the outlets meals
شكرا لتعاملكم مع الشاب من فئة الاشخاص ذوي الاعاقة
by alhelalyah on 2021/03/30 14:07
الشاب جدا متعاون 👏👏يحتاج فقط توضيح لدى اسمه ( أصم ) حتى لا نتواصل على رقم هاتفه ونحرجه فيكون التواصل عبر الرسائل وشكرا
جده
by essamviper on 2021/03/30 08:10
ممتاز
البصره
by طيبه كريم on 2021/03/30 06:56
زبير
Ease of use
by choudhry sikandar hayat on 2021/03/29 16:39
I can’t find chat option
.
by lilnono22 on 2021/03/28 17:41
اخر احديث ابدا مو حلو مررره يضيع😭😭ليه يا كريم انا شارده من تطبيق أوبرا عشان طريقه استخدام التطبيق تقومو تسو زيهم😭😭😭
Worst experience
by uMair_91 on 2021/03/27 06:24
Google showed wrong map, however my captain placed the delivery at right position but due to wrong map he and I couldn’t finish the trip unless he came back to me and charged double
شركة نصب على العالم وانصح بغيرها
by ابو تركي السبر on 2021/03/26 13:45
بالعربي حرامية
خدمة سيئه
by m0o0ony on 2021/03/24 20:21
الاستهتار من اغلب الكباتن الموجودين على التطبيق وعدم احترام الراكب اذا كان المشوار بعيد ماعنده اي مانع يتذمر لحد ما تحس ان المشوار اجباري ومفروض عليه او ببلاش الباقة ينتهي الشهر وماتقدر تستخدمها لعدم توفر كابتن في كل مره تطلب سيارة بعض الاوقات الكابتن يوصل للمكان اللي تكون فيه وبعدين يقرر يلغي المشوار تراسله مايرد خدمة العملاء مماطله بشكل مو طبيعي تطلب رفع شكوى على التطبيق وتطلب الرقم كاااجراء طبيعي يكون الرد رقم الشكوى راح يكون رقم اخر رحله استخفاف بالعملاء تفقد اشيائك في السياره مستحيل يتواصلون معاك او احد يهتم من غير قيادة الكباتن المتهوره يعرض حياتك للخطر بدون اي سبب والاهم اذا ماكنت في مشوار او انتهيت من المشوار الهاتف مايردون عليك ويعتذرون منك بما انك مو في مشوار الان مايقدرون يخدمونك احنا لاقين سيارات عشان نكون في المشوار
Disappointed
by Hania777 on 2021/03/22 15:14
The drivers do not read any notes written then they discover they can not finish their job, then they cancel
Bad experience on first order
by nada nok on 2021/03/21 19:46
It’s my first time trying out this app and I Didn’t receive all the items ordered. The captain told me he was going to get the missing item for me and to give him 15 so I gave him the benefit of the doubt and waited, I call him over 40 mins later, he says he’s two minutes away. So I waited and waited, way over two minutes, trying to be patient. I call him again, he says he’s waiting for a reply from Careem and that he doesn’t have the item!!!! I ended up contacting costumer services which was the only good part about this order. They were very helpful and found a solution for me right away. To sum it up I have an item that’s missing and that I wasted over two hours contacting back and forth with the Captain, for him to tell me he hasn’t gotten a reply yet...... while waiting for an item that was never going to be retrieved in the first place (Customer services was good tho).
مشاكل مع المندوبين
by jiz321086@z on 2021/03/20 11:28
حاطين نص الي في كريم اجانب مايفهمو عربي يقرفونا ويقرفوهم ع الاقل حطو اجانب يفهموا احنا ايش بنقول
كريم
by أبو فايز. on 2021/03/18 16:19
كريم مبدع في سرعة الحضور. المشكله اللي اعاني منها انو اغلب السيارات رائحتها سيجاره
Bad customer service
by نوران Nouran on 2021/03/16 16:19
من اسوا خدمة العملاء الصراحه ارسل ايميل انو تم سحب نقاطي من قبل مطعم كنت اتصفح من دون الضغط على استخدام النقاط يقولي انتي ضغطتي اكيد واكدتي الرساله مستحيل يسحبو عبث ويتكلم باسلوب وقح كانو انا بشحت منو مستحيل ارجع استخدم الاب اقولو في مبالغ زايده انحجزت من البطاقه مارجعت يقولي في رحله وحده عكس كلامك طب حل مشكلتي اول بعدين نشوف الرحله اللي بتقول عليها يقولي روحي جيبي كشف حساب (كان هدفو يغلطني باي طريقه مو يحل مشكلتي ) استخدمت برامج كثير برا السعوديه كانت رائعه مافي اغلاط كدا وسحب مادي فقط واسلوب سيء في التعامل الاكيد ماحرجع استخدمو تاني ابدا مو للاخطاء بقدر سوء التعامل شخص اسمو جمال او عبد الناصر اتوقع حرام ناس تشتغل في خدمة العملاء وهيا لا تفقه شيء في التعامل مع الاخرين الله يعينو على نفسو
كريم
by Rann0 on 2021/03/14 11:21
من افضل الكباتن اللي تعاملت معهم🙌⭐️
bad
by asim-K on 2021/03/13 15:10
no contact number
Bad service
by Amr M Shakeeb on 2021/03/12 13:21
I have ordered food for my guests and the delivery time was 2:50 pm and now its 4:20 pm and we are still waiting the driver to come also he is not answering the calls or whats app , what a great service you guys provide , it was my first time dealing with you and its going to be the last time as well .
Complain
by Asu farm on 2021/03/12 10:05
It’s been a while I’m using Careem, some of drivers are fine, but most of them say they’ve arrived and they’re not even close. I ordered Careem today, it was rainy and I couldn’t walk to the main street, they had me waiting 40 minutes, two drivers cancelled their order, no one showed up and caused me to get late for work, this is not an application you can trust in rush hours.
There’s no option for points redeemed vouchers!
by KamranBabar on 2021/03/11 10:45
If you redeem points into any voucher and forget or didn’t copy the code your voucher lost! There’s no way to get that code back!
Unreliable
by Sugarraymama on 2021/03/10 17:24
Unreliable when needed
Connection issue
by Noor ktk on 2021/03/07 23:14
I don’t why on my phone I installed Careem app now main page shows connection issue failed to load. Can anyone help me plz
ShukhratUzbek
by UzbekmanUz on 2021/03/07 19:36
Best app
Query
by abancafe on 2021/03/06 06:04
How can I add my business(cafe & restaurant) to Careem?
كابتن محترم جدا
by daliababiker on 2021/03/05 19:10
استاذ راني اخ محترم جدا ربنا يوفقك
Pathetic Customer Support
by ky_8888 on 2021/03/03 19:14
There’s no way to reach any customer support with this app. All you can do is to “send a message” which they claim to respond within 8-24 hours but they never do in reality. When someone finally gets around to answer your complaint they just copy and paste irrelevant nonsensical canned responses, totally pathetic!
Routes are getting worse - less efficient.
by aubevusv on 2021/03/03 05:38
My drivers are usually very nice, but the Careem routing generator has started sending me to slower roads with more stop lights - which is costing me higher tide fares. It did not do this poorly before.
التطبيق عموماً
by shbahbon on 2021/03/01 18:59
من اسوا التطبيقات التوصل سعره غالي والخدمه اسوا
Location services
by Aamirkhan1290 on 2021/03/01 13:21
Hi your new version which is updated today, is realy a problem. If i turned off my locations services i am unable to use careem for any ride. Why i can not add pick up loctaion manually.even home menu is not available if my location services are turned off. Kindly fix this issue.
The best
by ola nmnm ola on 2021/03/01 04:36
The best company in the world🙂
Expensive rate
by Farouk Elfeel on 2021/02/28 21:39
The fare was too much expensive It’s my last time to use this application I will delete it
Captain Nawaz Hussain
by fgdsvnwowl on 2021/02/28 17:14
Hello! I just want to say that I was given an excellent service by Capt. Nawaz. He was really professional, kind, friendly, and careful on his driving. I truly appreciate this application because as a woman, it’s obvious that we have to be extra careful when going out at night. But this app gave security as it has tracking services which I could send to my family and friends. It also contains the name of the driver and also the plate number of the taxi which improves overall safety of the service. Thank you so much for this!
👍🏻
by ابوفهد🌹 on 2021/02/27 05:36
بالتوفيق
F
by adhamsaif on 2021/02/24 15:26
Perfect
Almost perfect but
by Kill3r2mato on 2021/02/22 17:32
I love your app except for the delivery>buy something. Captains keep asking for physical money even if I selected online payment. Please delete the option for captains to have the choice to select cash payment from the customer and make it a policy for them to follow the option selected by the customer. It’s such an inconvenience to be suddenly told by the Captain that he is expecting cash payment when he is at you doorstep, then you have to run down to the nearest ATM to withdraw cash.
Yes
by StarNOwar on 2021/02/22 14:40
Yes
رْنوج كريم عليهم الانتباه
by eizns on 2021/02/20 15:10
كسخواتكم اعلانكم ناجني ومراح احمل تطبيقكم و حياتي مو اسهل
Wonderful ride
by mahmood ul hassan on 2021/02/20 09:13
When I was child and young we use to travel on taxi. We use to have deal for fair. But now we don’t have to do so. Sit on Kareem and pay at the end of ride.
افضل تطبيق
by queen fofo on 2021/02/19 01:52
اتمنى لكم التوفيق
Tracking option
by x3bowd on 2021/02/18 18:37
Hi dear Careem I hope you find this well On my opinion you have to put option I can tracking my order because if I close the application I can't see my order where Regards
Don’t use careem
by Sara 11 on 2021/02/18 11:17
Very bad application to use when you are in need of an urgent ride. My experience has been very bad specially in the eastern region in Saudi , over priced and very bad drivers and cars with no respect of time. I have to wait at least 20 mins in order to find a car and in the end I cancel or no cars available. I don’t recommend this app for anyone who needs transportation specially on daily basis.
Untrained Drivers
by fllaarree on 2021/02/17 15:43
The taxi drivers take advantage of the customers and they make the distance far away from reaching points to charge them more it’s happening with me more than 3 times now...
المجمع العلوي
by ab2as on 2021/02/17 04:59
شكرا ل كريم على الخدمة الممتازة
Complaining
by Abdulla ameen on 2021/02/16 11:29
Your services are getting worse day after day
Good application
by huda tariq on 2021/02/16 09:18
Good
Careem food
by fran88si on 2021/02/15 11:58
I bought a cake by this app I never received my delivery. I tried to contact Careem but I couldn’t. I went to the place because Careem didn’t answer me. And I had to buy another cake there. The guys from Cheesecake Factory were amazing they prepared a fresh cake in record time. After some time Careem team wrote me telling me that they apologized for that. I asked for a refund but the guy told me they delivered the cake somewhere in my building. I asked the security at the building and the security supervisor told me they are not allowed to receive anything. The worse service, I paid almost 300 for a cake that I never received.
Very bad notification system
by Lawaish on 2021/02/13 08:14
You get notification for discount codes then you look for them in the app you cannot find them !!
Aggressive marketing for their food delivery
by Starwar46 on 2021/02/11 15:26
Daily notifications with cheesy lines, really annoying!
Very unprofessional and vague charges
by Crackice on 2021/02/11 08:17
For the last couple rides I have been having issues with wrongfully charges and I tried solving it through the contact options which the call us option doesn’t work and I think cause they would be having non stop calls of complaints and they can’t handle it, so I used the only other option is to email them, I was charged for ride cancellation even tho the rider didn’t show, and after contacting them I was refunded less than what I was charged, next ride withdrew my balance and took 1.3 in cash for a 1 kd ride saying that it will be refunded to my account which never happened and I reported that ride and nothing been done about it yet, and just now I booked another 1 kd ride and half way there I get a message that my wallet has - 0.7 and when I reached he asked for 1.1 and when I asked why he said he has no idea. And showed me his application paying him just 0.9 from 1.1 This has to be one of my most frustrating service provider that causes this much continuous issues in a very short period of time
Perfect
by Dentist Kassab on 2021/02/10 12:49
Safe and quiet driver recommended
App needs a little work
by Bill of the internets on 2021/02/10 06:02
The app and service are pretty good but still seems a little unfinished. Ordering food is a disaster because most items are noted as out of stock or something like that. Even at places like Krispy Kreme they had one single donut in stock the other day when I tried to order from them. Also the transactions history is a little buggy. I use Careem for work travel and it only shows you the current month of trips. If you forget to grab a screenshot of those trips you’re out of luck. An invoice mode would be great where it generates a pdf of a specific month’s rides.. Beyond that it is a good service and I have no complaints.
بغداد
by دردردردر on 2021/02/09 18:56
شكرا لتكسي كريم
Superb person
by Arshia Humayun on 2021/02/09 16:22
Loved and enjoyed his company. He was very knowledgeable and nice person.He was very friendly and it was very easy to talk to him.
Pretty good drivers and cars in better condition than other companies
by Stevienicks2 on 2021/02/09 09:10
Very happy using the app for easy payment and booking. A discount code (QR0205) was offered but it didn’t work. I used 0 and O to make sure I covered all the options, didn’t work. Perhaps technical issue. Clean cars most of the time. Good drivers most of the time.
Payment Section Not Working
by Not Happy in Quarantine on 2021/02/09 05:19
I recently had the credit card number I was using for Careem changed to a different one. While I was able to delete the old one, my Apple Pay in the Careem App won’t update to reflect my new card number (yes, my actual Apple Pay is updated) and it won’t let me add a new card either! Every time I type all the details of one in, I click Add and it gives me an error message that my card can’t be added at this time. I tried updating as well as uninstalling and reinstalling the app, but that had no effect on my problem unfortunately. Prior to this problem, I really enjoyed the app.
Very good but a bit expensive
by as8221 on 2021/02/08 15:58
Sometimes expensive
محترم وسواقته حلوه
by jalilah ameen on 2021/02/08 14:13
محترم الله يسعده والسياره نظيفه ومرتبه وسواقته حلوه
تقليل الاسعار
by sarmad jamal90 on 2021/02/08 06:32
تقليل الاسعار من منطقة حي الجهاد بالاجره الاعتيادية ٥٠٠٠ المفروض تكون يمكم باقصى حد ٧٠٠٠ دينار تحياتي لكم
Advance booking
by GamePlayer6285 on 2021/02/07 04:50
Where is the clock and calendar button? Why can’t I book a taxi in advance on the app or on the phone. Terrible.
الشكوى لله
by iFahadTM on 2021/02/06 19:55
يطلع حسابي بالناقص وانا ما طلبت مشاوير أصلاً ولا فيه طريقة لتقديم شكوى أو إستفسااار أرحمونا يا نااااس
J
by cv2112 on 2021/02/06 12:02
اذا ودك ماياصلك الطلب بعد طول انتظار جرب كريم وحظ موفق 😅
Thanks 🌷✅
by lulululu83 on 2021/02/04 11:01
Thanks 🌷🌷🌷
Farwaniya
by Alrekaby on 2021/02/03 05:59
غير مظبوط بالجي بي اس يختار طريق طويل وبعيد. وعند تعديل المسار الاقرب يزيد من قيمة المشوار. علما اني اختصرت الوقت والمسافه التاكسي العادي يطلب 1500. وانتم 2900 😡
Missed my flight
by dontusegopuff on 2021/02/02 07:38
A person told me to use careem to get to the airport. I have a new phone so redownloaded the app. First time using it and it won’t accept cash payment of any of my cards. Deleted the app.
جيد جدا
by M00m_95 on 2021/02/02 06:37
رائع
لا تطلبو منه
by fahad qawas on 2021/02/01 19:18
اول مره طلبت و اخر مره راح اطلب اول ما دفعت فلوس التوصيل ما مداني اكلم احد و الكبتن لسى في موقعو ما تحرك له تقريبا ساعه جدا جدا سيء دعيتكم الله
نظام غير محبب
by tatlitugmar on 2021/02/01 10:58
نظامكم صاير مو حلو لمن الشخص يلغي الكابتن لان بعيد تغرمون المستخدم اتمنى ترجعون لنظامكم القديم افضل لان صاير شبه استغلال
Annoying advertising
by 5leeel on 2021/02/01 10:12
Every day i get like 2-3 advertise from the app get this take that i dont want and i can't stop notification coz i need to know where os my ride so i delete the app
Review : easy & going on improving
by Tamader87 on 2021/02/01 08:41
The Careem crew so creative and the best.
order experience
by abdolla omayri on 2021/01/31 20:33
your captin is taking more than one order in diffrent application and delivere them at the same time. ( hungerstation) / he deny that also disrespect me when he says that he didnt do anything of the above, when i confront him he hung up on me and didnt reply. it was a very bad experience... food is cold and im angry at the driver attitude.. this is the last time ordering from careem
يستحقون الاسوء وبجدارة، خدمة العملاء بربرة بدون سنع
by xoDlanah on 2021/01/31 09:14
The worst!
Terribly buggy, not to recommend
by flandy1992 on 2021/01/31 04:28
First time download, none of the main home screen functions (eg. Food, Shop, etc) work. Is this a p0 outage that everyone ignores, or is this App just full of high priority bugs?
Great driver
by AvGHEE on 2021/01/30 12:32
Good speed. Good driving
Very bad company
by Ewissahajshs on 2021/01/29 22:56
I had a serious issue and wrote a report discussing my problem and no one did anything and they didn’t answer. The drivers they hire almost all of them are very bad drivers and impolite . Yesterday my careem driver was drunk.
Good job
by kasem almosawe on 2021/01/29 15:38
It’s was very good service from this app love it
Not a great app!!
by Will not use again! on 2021/01/27 13:32
Trying to figure out how much credit I have, but there is no option. Once I paid, it’s showing me a credit balance, but that should’ve been taken off the order first and an option should be provided at point of purchase. I am also supposed to have free delivery for several orders, but again I can’t find the codes. Dislike the app more and more, everytime I use it.
خدمة التوصيل سيئة جدا في بغداد
by khaldoon sabah on 2021/01/25 12:55
خدمة التوصيل سيئة جدا وتعامل الكابتن في خدمة التوصيل سيء جدا طلبت توصيل اغراض من شركة الى مكاني ، الكابتن يصل قرب الشركة المطلوب استلام الاغراض منها ويرفض الدخول للشركة واستلام الاغراض وبعد مرور 5 دقائق يلغي الطلب ويتم تحميل غرامة تاخير على حسابي لان الكابتن رفض الدخول للشركة وتكرر الموضوع مرتين وعندما اتصل بخدمة العملاء يبلغوني بانه ( السستم هكذا ولا نستطيع فعل شيء )
Terrible customer service
by LeonardoCorredor on 2021/01/25 05:21
Terrible customer service when there is issues with the order.
Old car
by DNM20211 on 2021/01/24 08:54
It would be nice to have options when booking car. There should be different car sizes and rides.
My Review
by Asiaalsamurai on 2021/01/22 16:33
Taxi Karim is not only capable of five more than five more than the best programs that have provided a true introduction to the world in addition to safety, confidentiality and preservation of needs.♥️♥️♥️
Disappointing!!
by natgil2016 on 2021/01/22 16:04
Unfortunately very bad service!!! It happened to me a few times now i order a car and i wait for it and then he looses his way and they cancel the ride and charge me!!! I call the driver and they can barely talk english or understand !!!today they canceled 2 rides and they charged me and when i called the driver he sisnt understand a word i said and he didnt know how to talk well!! And my adress is in pearl and very easy!! And there s noone else to contact for this issue.. i mean i want my money back because its their fault that they didnt reach or lost their way!!! Why would u charge me??
Khatara vehicles
by S S Hamid on 2021/01/22 09:41
Today morning ride sent to me is v poor conditioned Suzuki mehran fare was high & vehicle was in poor condition
تم اخذ فوق الطلب ٢١ ريال ممكن اعرف السبب
by معامله راىعه on 2021/01/21 13:55
مافي احد يرد
Untrained drivers
by musaed m on 2021/01/16 03:38
Long time ago,I aske for Kareem taxi to pick me from home to drape me where my car Maintenants carage. I picked a driver 3 minutes from my house , it took him 15 minutes to reach my house Any way he took me to where I went to go but instead of charging me only my target cost he added the time he couldn’t find my house even though my address is very easy. Any way I gave him only what the intiinal cost plus tips he was not happy and start shouting . Tow day ago again I asked for Careem again he keep asking me where do I want to go I told him I send you the adrees he took me from wrong road I told him why he said I am sorry just lost. When we reached distanation the charge was arround 1.6 kd I gave him 2 kd and told him keep the chang but he surprised me asking for another 1.5 kd I asked him why he said that what you didn’t pay a long time ago To make a long story short this buisiness I don’t think you company know all about it the taxi driver was again shouting like if I am a theif I realy whant to know you opinion and reaction Thank you
Everyday reliable
by MissJubilee on 2020/11/06 11:20
The app works well and I’m grateful to use it many days of the week. Sometimes there are issues with the map, especially trying to get a driver to pick me up at the university (it takes them to gates that aren’t open and bypasses gates that are). And sometimes the estimate for how far away drivers are is very inaccurate when compared with the wait time once you order. But those are probably out of Careem’s control. Mostly it works as well as I can expect. There are just two little things that are the main annoyances with the app. First, after you select your location and destination, you tap “go” but it doesn’t actually call the driver. You have to also tap “Yalla.” Several times I have thought I ordered and went to get my abaya on, then found a couple minutes later that there was no car on the way yet. If the car size is called “go,” then please put it back on a drop-down menu instead of putting it on the big green button that used to be the “yalla” button. Second, once I actually “yalla” and a driver accepts the ride, the notification that drops onto the top of my screen, covering my clock, tells me what time the driver is expected to arrive. I have to swipe it up to see my clock and then do the math to figure out how far away he is. The notification used to say how many minutes until arrival. That was much more useful in deciding when to begin the process of abaya, mask, hijab, shoes, purse, backpack, and walking out of the house.
Bad behaviors of a lot of Captains
by junmcab on 2021/01/09 16:13
I am a regular customer of Careem, yet lately I have experienced aggressive and rude behaviors of the drivers. Some drivers refused to listen to the customers and just follow what they wish to do, which makes me feel so unsafe during the trip. I have reported these kinds of incidents, but still I have encountered bad behaviors of the drivers from my other trips. I don’t think Careem is doing actions for these kinds of reports regarding their captains’ bad behaviors. One incident is a driver, named Belhassen A., dropped me in the middle of the road near a roundabout, and aggressively wants to push me out from the car, showing his anger issues. I was worried for my safety. Would that captain and Careem take the responsibility if anything happens to me when i am left in the middle of the road with a lot of cars passing by? Are the passengers not allowed to ask requests to the captains during the trip? If this kind of behaviors of a captain happened to me, pretty sure it could be done to other passengers as well. I don’t think Careem is doing much training professionally for their Captain’s behavior, because it didn’t only happened once but a couple of times. Other drivers are not strictly compliant with the Covid protocols as well, and some drivers gets mad if you will remind them to wear a mask.
Captain Attitude during Promotion Time Span
by Mjunaidbutt on 2020/09/03 11:53
Hi Careem, I am your regular customer and well satisfied with your extra ordinary service quality and safety measures as well. The only issue that you need to put focus is on the Captain during promotion time period. May be due to discount on rides, sometimes captains are not interested in taking those rides which are not profitable for them due to promotion and less fare so they accept the ride but also pretend that they are stuck in traffice and customer keep on waiting and atlast rider has to cancel the ride. I would highly recommend you to please look into this matter to save time both of Rider and the Captain. Hope you take notice of this thing. Thanks
Very unprofessional and vague charges
by Crackice on 2021/02/11 08:17
For the last couple rides I have been having issues with wrongfully charges and I tried solving it through the contact options which the call us option doesn’t work and I think cause they would be having non stop calls of complaints and they can’t handle it, so I used the only other option is to email them, I was charged for ride cancellation even tho the rider didn’t show, and after contacting them I was refunded less than what I was charged, next ride withdrew my balance and took 1.3 in cash for a 1 kd ride saying that it will be refunded to my account which never happened and I reported that ride and nothing been done about it yet, and just now I booked another 1 kd ride and half way there I get a message that my wallet has - 0.7 and when I reached he asked for 1.1 and when I asked why he said he has no idea. And showed me his application paying him just 0.9 from 1.1 This has to be one of my most frustrating service provider that causes this much continuous issues in a very short period of time
App ruined. Customer lost.
by youlostit13 on 2019/05/07 17:28
I was very happy with this app being available in my city because it made finding a cab easier. So whenever I need a cab at night, I trusted Careem because that meant I didn’t have to stand alone in the street waiting for a cab, and whenever I needed to be somewhere on time I used Careem because it spared me the wait and wave and got me to my destination quick. Plus the drivers were always polite and on time so I was a happy customer, until.. The latest update on the app suggests that a Careem ride only gets you one seat in the cab, and allows the driver to pick other passengers on the way or to have other passengers along. I was told if I have company, I should just call the captain and ask how many people are with him (as soon as I did he started nagging how I’m only allowed one seat) so if it’s not compatible I cancel the ride and search for another captain, which to me is a waste of time. This new update took all practicality from the app.. so I won’t be using it anymore because it’s now the same as howling a cab in the street.
Bad experience on first order
by nada nok on 2021/03/21 19:46
It’s my first time trying out this app and I Didn’t receive all the items ordered. The captain told me he was going to get the missing item for me and to give him 15 so I gave him the benefit of the doubt and waited, I call him over 40 mins later, he says he’s two minutes away. So I waited and waited, way over two minutes, trying to be patient. I call him again, he says he’s waiting for a reply from Careem and that he doesn’t have the item!!!! I ended up contacting costumer services which was the only good part about this order. They were very helpful and found a solution for me right away. To sum it up I have an item that’s missing and that I wasted over two hours contacting back and forth with the Captain, for him to tell me he hasn’t gotten a reply yet...... while waiting for an item that was never going to be retrieved in the first place (Customer services was good tho).
Technical Problem
by RayFord321 on 2020/01/15 14:36
I used to use this app all the time but since getting the iPhone 11, I haven’t been able to use it. When I try to log in when I’m connected to WiFi, it immediately says it encountered a technical problem after I enter my phone number. When I log in using data, it’ll accept my phone number, give me a pin, and after I enter the pin it would ask me for my password. Once I give my password, it’ll take me back to the start screen with a loading wheel on it indefinitely. I know I entered the password correctly because I was able to log in to my account on the computer. When I try to use Facebook to log in, regardless of if I’m using WiFi or data, it doesn’t do anything. This app would probably have 5 stars from me because I know the service is great and I relied on it a lot, but the way it is now, it’s unusable.
The best transportation app in Egypt.
by HoodzInDaWoodz on 2019/01/19 19:38
I’ve probably never written a review for an app before, but this app has gone too far past my expectations for me to stay quiet. Not only is the app quick, but you also get the quickest captains too. I get discount codes all the time for Careem, including points for using the app so often. Not to mention their amazing customer service; as soon as you rate your driver, you receive an email concerning your rating. This may seem hard to believe, but I have a perfectly working car and a driver that is on duty 24/7, yet I still choose Careem as much as I can. If this app was available in USA, I’d use it there too. Long story short, get the app. It’s so worth it.
Ridiculous support centre
by maximus5555555 on 2019/09/25 17:36
Will it hurt to have a call centre or a helpline or a customer service that actually works. Charge money for it if you have to but the current scenario is simply ridiculous Careem founders are proud they have sold off to Uber but they have committed one of the 7 deadly sins, by giving in to greed and ruining a perfectly good app and service. I cant even log in to my own account. Not that I am concerned but I dont want you guys having my credit card info and no privacy policy as once already data was leaked from Careem and everyone knows it. Take a look into your “technical” issues and review the support your team gives. Now that you have entered the corporate world learn to spend some thought on how you treat customers. Dont worry every dog has its day, Nokia thought it would last and guess what, whens the last time you saw one........
Service range limited
by محمد ميكانو on 2020/10/12 10:44
Careem is very useful app for me and everyone use it , but all of us faced the same problem!! The service range is limited, my home is out range of the service, so I have to select the nearest point or nearest location to my home and then start the trip until he reach my home and then taking me !!! So that mean I have to pay more money to him , and this negative point for this great application !! So please fix it Careem هو تطبيق مفيد جدا بالنسبة لي والجميع يستخدمه ، لكن كل واحد منا واجه نفس المشكلة !! نطاق الخدمة محدود ، بيتي خارج نطاق الخدمة ، لذلك يجب أن أختار أقرب نقطة أو أقرب موقع لمنزلي ثم أبدأ الرحلة حتى يصل إلى منزلي ثم يأخذني !!! هذا يعني أنني يجب أن أدفع له المزيد من المال ، وهذه النقطة السلبية لهذا التطبيق العظيم !! لذا يرجى إصلاحه
Careem was 5 stars before this update!!
by Lola! ;) on 2020/08/13 12:05
This new update does nothing but ruin user experience!!! What was wrong with it the way it was before?! Why would you clutter the app by bringing user rewards as the front page and make booking so small and make careem wallet have its own dedicated tab but not booking. Half the time the app doesn’t actually pull up my booking in progress and I have to go looking for it in between this maze of random things because the new UI is so atrocious! Furthermore, every since Uber took over they’ve been charging drivers so much nobody wants to drive with careem anymore and I can’t even make a booking at the time I need it because there are rarely any drivers available now. You know what they say, if it’s not broken don’t fix it. Your greed is going to kill the app. I am really considering switching ride share apps because of this unsightly update.
Awesome!
by ghamem on 2019/11/14 10:26
Great service, great product 🙂👍 But there is a big issue with the app. Since last two updates I have problem with the app. It always says that there no internet connection all the time. I am connected to LTE 4G and all apps and internet is working correctly. But with Careem app says that I have no internet connection. So when I turned on WiFi Careem app worked and it was connected again!! Today i checked out if there a new update to fix this bug. I updated the app. Still the same problem, saying that I am not connected and there is internet connection when I am connected to LTE 4G. But when I switch to WiFi all is fine. Kindly fix this annoying problem. Thank you
Unsatisfied for several reasons
by من أفضل البرامج الدينية on 2020/02/28 10:35
First, I cannot pin my exact location ( I could pin it with other taxi and delivery apps) and the drivers stops at the building near me so I had to walk more to reach the car. Second, many cars had poor air conditioning, and rude drivers( one of them tried to fool me by not giving me the change). Third, WHY if I cancelled a ride, I get outstanding balance?? I paid once because it was my total decision, but this time it was the driver’s fault didn’t come to the location, I called him and told him where I am exactly but he for no clear reason didn’t come!! Since that time I didn’t use Careem again because of this outstanding balance that wasn’t my fault, and I even was late to my college because of the driver. Update: I found no benefit from your help center.
Captain Nawaz Hussain
by fgdsvnwowl on 2021/02/28 17:14
Hello! I just want to say that I was given an excellent service by Capt. Nawaz. He was really professional, kind, friendly, and careful on his driving. I truly appreciate this application because as a woman, it’s obvious that we have to be extra careful when going out at night. But this app gave security as it has tracking services which I could send to my family and friends. It also contains the name of the driver and also the plate number of the taxi which improves overall safety of the service. Thank you so much for this!
App Interface
by Ali baba 40 chor on 2018/07/26 04:47
The apps interface on iPhone 5s screen does not show full details of the vehicle and is like Toyota C..... Please correct this issue by making these details expandable so that all details about the driver and the car can be seen. Also I would suggest a journey path be showed on the map like uber. Lastly I would recommend to improve your fare estimate algorithm as the actual fare in my experience has always been higher than the range given. If you are giving a range then the fare should be within its limit unless there has been unusual conditions. Thumbs up for the wallet feature which allows extra paid money to be used on the next trip and not have the hassle of getting change when paying cash.
Good app but can improve
by Cybercurry on 2020/07/16 17:49
I dont use it much, so I am perhaps not used to the features, granted. But any app these days should be intuitive. For booking rides I want to see a button that allows for advance booking in the main menue. And then I want to see my confirmed bookings in a list and there should be a 1 click option to cancel any booking also. None of this exists. To cancel I ended ip sending an email. The pickup location defaults to any other users location nearby and is confusing. This should be blanc until you fill it, dont prefill it with other peoples possibly useless data. I like the idea of this app a lot but it needs to be better structured and become more intuitive.
Suggestion
by khalid690 on 2020/12/06 13:10
The application is very good and very useful, captains are professionals and committed people, especially in times of the pandemic, cars are modern and comfortable .. However, there is a problem that the most of the captains pick up the order while they are very far from the customer’s location, which requires a long time to reach the customer’s location and thus customer lose the advantages of using the application. Therefore, I suggesting to modify the application program through limiting the distance that the captain can pick up the request. As if the distance is a circle with a radius of no more than one kilometer only.
The service is nice but...
by TechLady123 on 2019/09/18 17:11
I use Careem service a lot but if I ever stop using it, it will be because of the many Careem drivers who made me feel guilty for how long my rides are. Many of them say if I knew this ride will take this long, I would not have opened the app, or I would not have picked up this ride !! Like it is my fault! There should be someway to tell the driver ahead of time how long a ride will take and the destination and whether or not they are willing to drive to certain cities and/or accept to go certain number of miles. I’m starting to feel bad for all the comments and attitude I’m getting from them.
A great app otherwise.
by Anon pak on 2019/04/12 10:21
Except the part that you can not rate drivers lower than a 4, and anything between 1-3 gets automatically removed, also the part where the captains can sometimes steal your money by not adding the extra amounts to your wallet. Customer service is highly varied, with complaints being resolved in minutes to not being resolved or responded to at all, I use the app 6 days a week, just sad that some captains just run off with the extra credit without adding it to your account, and you cannot reflect that to the captain because the app won’t let you rate a captain lower than 4 stars, weird, but then again, there’s a reason I guess I have never seen a 3 or 2 star captains. Rated 2 stars here.
My recent visit to Pakistan
by Imran P on 2018/08/20 06:18
I recently visited Karachi after 15 years I have used Ride sharing apps abroad but for Pakistan whenever I have visited I have rented a car as this method did not exist. This time I was told about Careem. I found it very convenient the drivers were professional and courteous. I was using the business option which was a few rupees more but all the cars newer and had air-conditioning as I was there in July. I will definitely use this service again next time I visit.
Do not use this service
by dubaiclient on 2018/09/28 19:09
DO NOT USE THIS SERVICE! I have been trying to contact the customer care of Careem for days - with no effect. This is not the first time I have had this kind of an experience. They are IRRESPONSIBLE, TARDY, and straight-out RUDE. I have had their drivers chase me into buildings when THEIR payment systems failed. I have had their “customer care” agents get into fights with me. Right now they are SPAMMING my email, and my private messages (every 5 minutes) for a problem on their end. The thing is that I have NO POINT OF CONTACT to fix this issue (even though the issue is not mine to fix). Cheers to those poor drivers, I can only imagine what it is like working for this kind of a company. They do not deserve even a single star.
Terrible UX, confused app
by Anzar Khaliq on 2020/09/29 02:52
The app has an extremely terrible User experience. The appearance looks welcoming but it fails majorly on function. If a captain cancels a ride, the app fails to process this and doesn’t let you book another ride. It keeps telling you are already in a ride and call Careem if you need help. If you call through that button, it takes you through many voice recorded messages only to inform you that sorry this call service isn’t for you. The booming screen keeps directing to my rides which are no where to be found. The best part is that there is no way to leave feedback about a part of the app that isn’t function. Talk about hubris. I’m lucky I don’t have to use this frequently. I pity those who have developed some sort of reliance on this service.
Don’t use it in Istanbul
by Since1907 on 2017/10/28 12:29
Their business plan and algorithms may work great in small and less congested cities but this ride sharing scheme is a big failure in a city like Istanbul. The number of cars they have in Istanbul is far less than enough to cover the city and it takes them forever to get to your pick-up location, specially during rush hours. Their prices were some what competitive when they’ve first launched their app but not so anymore. I’m deleting the app as soon as I finish writing this review. One final note; no ride sharing company will be competitive against city cabs as long as the gas prices are this expensive and with laws that are preventing private citizens to use their own cars with these ride sharing apps.
Decent app but TERRIBLE customer service
by Faisal D. on 2019/11/23 13:27
I have used Careem for some time now and generally it has been ok as long as I don't have any issues that requires assistance. The few times I interacted with there customer service has been a very bad experience for me. Most recently they accidentally charged my credit card twice for the same transaction and when I complained they denied it. Then when I showed them my credit card statement as evidence they claimed that they refunded it back to my "bank account" not my credit card which they obviously didn't because they don't even have my bank account information. I have reported them to the authorities and will never use them again.
Issues with cancellations
by Fa10_1 on 2020/08/28 06:07
When Careem cancels a food order (yes they charge you and then cancel), they don’t refund after they cancel the order. They keep your money and say you should use it on their platform using Careem Pay. If the item that you choose to buy with the money they kept, is priced more than what you have in the Careem Pay, they tell you to top up the Careem Pay. So first they cancel and keep the money and then if you want to use it for something more expensive they say top up the account. You cancelled the order, so just give people their money back.
The system gives wrong numbers
by arealguynotabot on 2018/12/02 10:41
I used Careem multiple times, there are many glitches such as when canceling the driver 6 minutes away they end up coming, secondly most importantly payments in cash show different numbers between the driver and me once I paid nothing because it showed to the driver 0 fee but later on the day when I reopen the app it showed the fee was 5QR and today the driver showed me through his phone that the fee is 17QR I paid it later when I checked the app to order a cap it showed me that the fee was 7QR. Uber brings less frustration
The App was so helpful
by bouland on 2019/09/14 00:10
I was New in the city of Casablanca and the cab drivers took advantage of me by charging me ridiculous fare. Once I discovered this App, things just became so easy for me. Easy fare prediction, the driver was so nice and deserved the tip I gave him. But the drivers are working under the pressure of the cab drivers who don’t want competition, I had to pretend the driver was my friend when he dropped me in front of my hotel so that the regular cab drivers don’t get mad à him !!!ridiculous
I have been STOLEN by Careem and driver Moemen Gamalelden
by Ahmed_Sherif on 2018/03/07 20:24
I have been stolen as I didn’t pick up the trip and already cancelled on spot since I click by mistake and driver (Moemen Gamalelden) called asking to cancel though I already did (confirmed that to him) and even gave reason why to cancel but seems driver has no integrity and ur system not secured !!! This action from Careem beside having a problem every day last last 3-days (wz no follow up or customer service action) reveal EXTREMELY BAD service to degree of STEAL people because u have my credit card details !!! If money not refund within 24-hrs and serious action taken in order not to be repeated by driver, I will simply share contact حماية المستهلك and share on social media.
Bad Design Interface
by Eng. Gamal on 2019/08/10 07:32
First time to use Careem. Default selection for type of car is airport , which is the most expensive selection. I did not know this needed to be changed to the less expensive selection, like GO MINI. I had to pay 200 EGP when the trip should have cost about 45 EGP. I believe Careem made the AIRPORT selection default to fool you into accepting the default instead of showing you other options. With UBER, you are given 3 selections in one view, with the price. Careem has to navigate further in order to select the type of car and navigate even more to know the price. Terrible and sneaky design for a first time user. I selected Uber for my next rides.
Great App
by Ziad Selfani on 2019/05/31 03:09
I’ve been using Careem for the last 2 months, amazingly useful and easy to use! Packages are also a treat I recommend adding 6th star or golden star for those who really go out of their way to make our experience lovely! I also suggest you create a broadcast system where every week a Captain can share an issue he had and make all other captains learn fro. That problem and from the proposed solution Extend packages expiry dates !!!
One of the worst applications
by AhmeDola on 2017/09/08 06:50
First their drivers are awful and not in rare case happens it always happens at least if you had 10 rides 8 of them are with a driver with rude language or even the situation of the car is awful , somking cigarettes , playing songs without asking , the fare is better than uber but for me using this app again is forbidden until they fix their issues as even i reported alot of times no body cares and no replies and when they replied once the solution was really comedy that they gave me back my money that they tooked for booking a driver who can't reach the place but only for 24 hours , as if i must make a ride not to lose my money .
They deleted their phone number
by AL SULAMI -900 on 2019/08/06 22:14
I cannot contact them if i need them I had an incident with one of the captains who was very rude and demanded that i cancel after he got to the location , of course i thought that i could find their number in the app like before and complain because the driver didn't leave me a choice but to cancel and 11 SR was put on outstanding amount which is totally unfair to some this may sound trivial but this is serious the customer has no way of communicating with the company i even went to their website and sent a complaint and they never responded, this was a good app but the lack of communication is detrimental to the experience
Canceled ride
by Dr Zaid Al Khaledi on 2019/06/01 10:16
I hope this finds ears at the other end. Today I had the driver call me asking me to cancel for an excuse that I do no believe is true and nevertheless your company charged me for the ride, the same ride that I had to waste time waiting for and ended up not getting!! I do not understand why I had to pay for your driver’s irresponsible action and I did not even find a “contact us” on the app!
Everything about it is just terrible.
by Idell Laschius on 2019/12/12 13:33
My designated captain was 13 minutes away. 5 minutes later he cancelled the ride & I was given another captain. This one took 5 minutes to move from his place. He was supposed to arrive in 4 minutes. But it took him 7 minutes AND a phone call to arrive, yet at the wrong location. All of this happened in the city of Islamabad. The app didn’t show the 1.5× peak factor before the ride. The fare was about PKR90 more than the estimated fare - which already had a wide minimum-maximum range of PKR90. Careem probably lost a user it had had for 2+ years. Terribly disappointed with the captains & Careem service on the whole.
Purposefully hard to reach customer service
by Saif Bet on 2019/09/26 04:34
Any app that makes it near impossible to reach help or support is a fail in my book. I would have rated the app higher if other features were outstanding but they are what you would expect. When you need support, the first big negative is that the number posted tells you that you have to go through the help section on the app LOL. They set up a number on the app to tell you to go back to the app ?!?,!,!? Then it takes quite a lot of digging to reach any form where you can fill to email them. Very disappointing. Might as well use Uber. But they own Careem now so I guess your stuck
The worst service I don’t recommend this ever
by hwda8609 on 2018/08/04 06:07
When I was in the car the man asked where I would go and then I told him the details after this he went to abandoned place and told me to give him the money I asked him why then he told me don’t be scared I just wanna make sure that you’ll give me my money because a lot of ppl were lying to me and I get an afraid of that ....I advice all ppl who are seeing my letter never ever go with cream it really bad and I swear to god what I said is true 100% don’t think cream is fast cause they’re lair and all they want is money and taking often more than they deserve so I have earned an experience in order not to believe those companies
Beware, Danger!
by Smhouck on 2019/07/18 20:39
This app and the company are a joke. It could actually be VERY dangerous. Myself and a fellow female friend tried using the app while traveling in Casablanca. The app doesn’t show a picture of the driver, the license plates were incorrect every time, the color of the car was incorrect every time, the arrival was incorrect every time and the drivers do not speak English well enough for you to call them. On several occasions the driver parked, we called when the app said they arrived and could see no one, and the driver told us to walk to where he was located. The taxis were easier and only slightly more expensive. Not to mention probably safer than Careem!
Payment Section Not Working
by Not Happy in Quarantine on 2021/02/09 05:19
I recently had the credit card number I was using for Careem changed to a different one. While I was able to delete the old one, my Apple Pay in the Careem App won’t update to reflect my new card number (yes, my actual Apple Pay is updated) and it won’t let me add a new card either! Every time I type all the details of one in, I click Add and it gives me an error message that my card can’t be added at this time. I tried updating as well as uninstalling and reinstalling the app, but that had no effect on my problem unfortunately. Prior to this problem, I really enjoyed the app.
Pathetic
by Pindiboy on 2018/04/23 05:58
I usually do not write reviews but this time I had to... its the fifth time that captain notifies he has arrived as soon as he accepts the ride and then they take 20-30 mins to reach me. Technically I wait for half an hour and then I pay for that waiting too. When I asked captains why did they notify that soon? Their answer is always “Careem’s GPS has some problems, I couldn’t see your location so I pressed that I have reached. “ Now why I’m angry on Careem is Every time I tried to contact helpline its too busy and even after a very long wait I never found an officer to whome I could complain. I even sent an email which has no answer from Careem yet.
Works well
by Ds18095479 on 2018/12/31 17:55
As I’m American I’m accustomed to using Uber or Lyft. But Careem works very well in the Middle East where Uber isn’t always available. Two things I don’t care for is it tends to be more expensive than Uber typically is and sometimes I feel drivers pick you up in unspecified spots in order to gain waiting fees (please not this is my speculation and is not necessarily true). The cars typically are much nicer than with an Uber.
Theif Company and drivers
by Jassim.A on 2019/10/09 12:03
I recommend using other trusted companies. This company is not reliable. The driver kept the app running even though he dropped me at the location at 10 am. He made it look like I was still in the car . I opened the app after I was done shopping at the mall and realized that it says I was still in ride. He kept the app running until 11:54 am. I was charged 5 times of the price on my credit card. I tried to rate the driver but they won’t let me give him a one star. I contacted customer services. More than 2 weeks now and no replay. I am deleting the app. Such a waste of time and money. Be careful
Almost perfect but
by Kill3r2mato on 2021/02/22 17:32
I love your app except for the delivery>buy something. Captains keep asking for physical money even if I selected online payment. Please delete the option for captains to have the choice to select cash payment from the customer and make it a policy for them to follow the option selected by the customer. It’s such an inconvenience to be suddenly told by the Captain that he is expecting cash payment when he is at you doorstep, then you have to run down to the nearest ATM to withdraw cash.
It’s the app and the company ethics
by MrToughEnough on 2018/09/25 02:44
I’m rating here the app not the service which is unjustifiably expensive anyway. This is a horrible app it keep sending irrelevant notifications at silly times and you have no control at it at all, within the app although there is a section for notification but there is no option within it to disable this ridiculous promotion who I doubt anyone response to it. If you disabled the notification from the iOS itself the app will be useless. Moving to Uber as Careem doesn’t respect the privacy of its customer and it gave itself the right to disturb us with promos at anytime
App doesn’t notify when driver arrives
by nakooshka on 2019/04/17 05:49
Careem sent out a message last week that drivers would no longer text when they arrive but the application does not always notify you. Drivers also no longer call, and sometimes they end up in the wrong locations. I’d like for careem to change the feature or provide with an alternative even if it was an automated call that could tell customers where the driver is instead of keeping the app open.
Can’t get on the site
by nelly7419 on 2019/11/23 04:41
I can even get on the site. They say check your internet. My internet is working just fine. They are having technical issues. They used to respond to my emails but after 15 + emails back and forth they don’t respond anymore. I have lost 8 rides. There is no help and no one to speak to about reimbursement.
Careem food
by fran88si on 2021/02/15 11:58
I bought a cake by this app I never received my delivery. I tried to contact Careem but I couldn’t. I went to the place because Careem didn’t answer me. And I had to buy another cake there. The guys from Cheesecake Factory were amazing they prepared a fresh cake in record time. After some time Careem team wrote me telling me that they apologized for that. I asked for a refund but the guy told me they delivered the cake somewhere in my building. I asked the security at the building and the security supervisor told me they are not allowed to receive anything. The worse service, I paid almost 300 for a cake that I never received.
Extortion
by non urdun on 2018/04/11 15:51
I normally don’t have an issue with your app but the issue here is that today, I booked for a ride, I actually saw the car pass right by my side, he called me and asked for my location which I did tell him distinctively, only for him to continue with the ride and the I got a notification that my captain has arrived, whereas he just kept driving down istikla road down to bibar and said he’ll turn back, I felt I was being cheated and I cancelled and you charge me 1.5 for not riding? How reasonable is that? Stop over charging cancelled trips or if at all you will charge it should be at a reasonable price, not 1.5jd
Apps notifications need improvement
by Elchier on 2021/04/03 14:13
Im am reviewing my experience using the apps and not service of the drivers because the ride experience with drivers vary. The apps needs to improve its notifications. There should be notification in each and every activity. Today my driver cancelled my requested ride without notification. I was waiting as the apps mentioned 10mins waiting time. After 10mins i checked the apps to track my ride and there is no ride in place. No notification, no call, no sms. Writing this review in the hope that Careem will consider it for improvement.
Rating Trends
131,164,151,149,124,171,130,112,140,128,142,144,181,118,161,0,314,148,144,159,138,145,131,185,142,125,136,94,108,122,169,145,108,96,73,91,95,115,107,95,131,70,97,104,126,111,146,153,74,114,121,110,124,112,151,62,76,105,121,116,119,121,85,101,95,118,122,109,133,80,98,117,121,131,167,159,66,79,94,94,93,107,82,61,81,112,89,69,58,75
All Versions
4.0
85,840 total
 5
69,664
 4
6,670
 3
2,931
 2
1,491
 1
5,084
Current Version (11.14.0)
4.0
84,035 total
 5
68,306
 4
6,531
 3
2,872
 2
1,465
 1
4,861
Version History
More...
Keyword Volume Hits KEI Rank
lemon taxi
21 K
5
etani rta
0.00
5
karim car
0.00
3
dubai taxi
684
1
zimo car
0.00
1
driverapp pro
0.00
dubai egovernment department
209
rido driver
0.01
toro ride
0.00
ridezs driver app
0.10
comline ag
0.03
city carshare
8.99
coming down
0.00
definitely dubai
0.00
rta gomobile
717
dubai mparking
0.00