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Have all the information you need in the palm of your hand. Download the new avianca app for iOS. You will find new tools that will make your trip a unique and more customized experience. Customization Upon login, we will improve your experience with your LifeMiles information. Purchase Tickets Log in with your LifeMiles account to purchase tickets, your personal information will be automatically filled in! Check-in We will let you know the exact moment when you must check in so you don’t have to wait in line at the airport. Cards Organize your tickets information on the status of your flights will appear on the cards that will show up on the app’s main screen. Navigation Slide your finger on the screen to the left to access the main menu, and to the right to access your profile. Find out the status of your flights by navigating through the cards. Check Itineraries Obtain information about our flights: destinations, stops and connections. Ticket Status Find out the status of your ticket whenever you want. Be immediately informed about any news regarding your flights. Contact With a simple touch, call our call center or visit the closest sales office. Languages Do you speak English, Spanish or Portuguese? Use our app in any of these three languages.
Good app pls add wallet support
by Andres A.B. on 2020/07/24 13:12
Pls add the ability to have my life miles card in the wallet as well as the tickets pls
La app se cae a cada rato ni siquiera puedo abrir
by connywertq on 2020/06/23 17:29
Trash
Actualicé la app y no funciona
by Juan Diego Q on 2020/06/12 01:55
I updated and now i can’t open it 🤦🏻‍♂️ Xs max
Apple wallet issue
by DiggyThing on 2020/02/24 16:28
Can not add card to wallet ;-(
Terrible app. Aplicación terrible
by Israel be strong on 2020/02/16 18:14
This app is slow. Constantly crashes!!!! Esta aplicación es muy lenta y se cierra inexplicablemente constantemente!!! A very frustrating experience!!! Una experiencia muy frustrante!!!
App does not work
by harleydavison on 2020/02/08 23:21
The app is just not Working anymore. It crashes after the 100 year logo. Please fit it.
No sirve la aplicación.
by klimap on 2020/02/04 01:12
Que pasa con Avianca. Antes funcionaba la aplicación ahora es una pérdida de tiempo!
Can't choose seats??
by SF_Brian on 2020/01/21 21:07
I downloaded those because the web site wasn't working. Well, it pulled up my reservation, but I could only see it, couldn't doing anything with it. I hope the website or app will work eventually. Rather pathetic
Useless app
by NoMeGustaBasura on 2019/12/27 02:24
This app only adds to the overall extremely bad online experience with Avianca. It won't even let you log in or change anything as a guest.
Bad app
by NachoPardo on 2019/12/21 19:47
The 100 years milestone bring us that bad application. I cannot even sign in, an all my information are correct. Too many issues. Please let’s back to the simple and good app when the airline was 99 years old.
Yuck
by RabbitNacho on 2019/12/21 15:48
Embarrassingly bad app.
Doesn’t even work.
by coreycanada on 2019/11/15 16:00
You put in all your contact info and then you can’t even process further.
The app is totally disfunctional
by afrometa88 on 2019/11/04 23:37
I loose a fly just because of this app. It’s slow, crash multiple times trying to by a fly. Seriously, I don’t know avianca service (on-fly) but if it’s like this app I’m glad I didn’t even get to buy the ticket. They really need to work hard to compete in america.
Just doesn’t work!!!
by JimRed13 on 2019/10/26 13:46
Impossible to buy tickets or find out about flights. It doesn’t give you rates, calendar or any options.
Mucho por mejorar...
by markymark160379 on 2019/10/05 01:53
Lenta, pesada, nada de información de vuelos comprados... En resumen, un desastre.
Horrible app
by carlmirzx on 2019/09/17 00:08
Pérdida de tiempo para chequear vuelos
App is slow and a POC
by dux** on 2019/09/03 06:53
You would think that Avianca could put an app together that would let you buy a ticket. Unfortunately it glitches out right in the middle of booking your ticket or simply waits until you put all your info in, including cc info then it doesn’t accept your card and locks you out from trying to put in a new card etc I have spent hours on this “worthless” app trying to book 2 tickets and always wind up having to go through a third party booking service to buy my tickets. Avianca- if I were on your board of directors, I would immediately fire your web development people and get someone who knows how to put together an app that works. I would imagine you have lost millions of dollars of revenue because of the frustration of dealing with your web site. Feel free to check out Delta, United etc if you want to see what a real app looks like that allows you to buy a ticket. Hope my disappointment was apparent!!
Waste of time
by RuneWalker on 2019/09/01 19:54
Doesn’t load on iPhone XR running 12.4. Speaks of poor control. And this from an airline.
Shouldn’t lock users between two options that don’t work
by Audifono on 2019/08/29 22:46
The app’s navigation is clumsy and unintuitive at best. And now, it has essentially locked me on the home screen with a box that gives me the option to Update or Check In. It’s the latest version, so Update doesn’t do anything. Check-In breaks because it isn’t within 24 hours of departure time. At this point, the app is useless.
Several Flaws
by G47211 on 2019/08/26 16:21
Too many mistakes make app dysfunctional.
Terrible app
by palovelez on 2019/08/15 02:03
This app is VERY frustrating to navigate. I fly to Colombia on a regular basis with Avianca and getting a ticket is never a pleasant experience with this app. I usually have to restart the buying process at least 2 or 3 times (this doesn’t happen to me with any other ticket app). Needs major improvements.
Vuelo
by pituco de cono on 2019/08/11 19:09
No good
Beware military time booking
by SKTblessings on 2019/07/19 03:09
Purchased 2!tickets to Colombia. Got to the airport 3 hours early just to be told we had missed the flight. The flight left at 1:45 am (0145). The experience at the Custumer service counter was overwhelmingly frustrating. All they said was you purchased the ticket and the times are correct in military time. There were never any disclaimers or warnings that the time was “military time”. I have purchased airline tickets for me and my family countless times, never have I purchased tickets with military times. Had I known The departure time was 1:45 am, I would have never purchased that ticket, but definitely would have never missed the departure time if I had knowingly purchased it for that time. Anyway, I was told I had to either wait to leave the next morning at 1:45 am or leave at 3:00 pm the same day but had to phone the 1-800 customer service line. For another $2500 for 2 tickets round trip. The return trip had a stop over and I had no choice of departure time, but it was still on the same date as the original ticket. The airline booked me and my daughter to leave Armenia to Bogota at 6:00 pm and the connecting flight leaving Bogota to Orlando the following day which meant paying for a hotel stay in Bogota. Needless to say, I could not use the original return flight even though I had paid for it and I was there at the airport and could have returned home in one day. Avianca’s customer service is horrendously poor and did nothing to accommodate us, or properly disclose their military time practice of selling tickets. After this ordeal I went searching for reviews and found similar posting on this same topic. Read all the reviews before you buy, you will regret it. There are many other options.
Book Flights On iOS (iPhone XS MAX).
by thegoodshepard on 2019/06/27 17:04
06.27.2019 I tired to book a round trip this December to Brazil. The app gives me an error notification to call the call center? Kayak App allows to me find the dates and I See Avianca? Why is this?
Love this airline
by Brenda2887 on 2019/06/26 21:58
Always choose Avianca to travel back home, best customer service compare to others, great prices as well with Expedia. Thanks avianca will see you in couple of days <3
5 Hours Waitt
by An502502502 on 2019/05/19 23:52
I went to Guatemala book the ticket as a direct flight one week before the date i just got informed that my flight was changed to stop in El Salvador when i got to el Salvador i had to wait 5 hours to get to Guatemala because a delayed flight 😒
Ingreso life miles
by juan carlos pena on 2019/05/13 20:17
No se que le pasa a la aplicacion pero la mayoria de las veces no me deja entrar con mi password he tenido que siempre llamar para reset mi password Un desastre
Mr Chris
by ijnabe47 on 2019/04/19 08:59
Doesn’t work on IPhone 7 Plus running 12.2 as of 19 April 2019
Worst APP and website
by J*L7 on 2019/04/16 23:56
Worst APP and website. Tried several times to purchase a ticket and wasted a few hours. I tried next day and same thing. Called the call center and the agents are with so poor service.
It has improved! Congratulations!!
by Idaebl on 2019/03/23 04:58
After reading all the reviews I was skeptical about getting the app, but I tried it anyway and I am satisfied with it. I visited four cities in Colombia and used the app with all my checking-ins. The only problem was adding the tickets to my wallet. Still getting the tickets at the airport was fast. Also their services have improved greatly. I do recommend Avianca. Good fares.
No IPad/ bad process
by boteru on 2019/02/20 15:07
Process for reserving and buying still very clumsy, app should save your preferences. LATAM app has better functionality and works with IPad, which unfortunately Avianca, which is a decent airline, still doesn’t.
Bad update...
by Liquidcol on 2019/02/03 22:46
...it does not work after updating the app.
pesima
by demalas on 2019/01/25 04:00
No funciona no adelanta se traba y nisiquiera se puede cerrar. Era mejor la anterior
Open jaw
by charles_duque on 2018/12/22 02:56
Please add the possibility to reserve an open jaw ticket and/or multiple cities. The R/T alone doesn’t cut it.
Pesima app
by guzmanjulio on 2018/12/16 14:56
No puedo agregar un vuelo ni puedo ingresar con mi usuario y dice que es error de la aplicación. Cuando mejoraran para que veamos que si trabajan por algo bueno
Worthless App
by timztunz on 2018/12/02 18:15
Can’t check flight status because it doesn’t even think there is a flight! Frustrating to say the least. I won’t be back.
Landscape
by JimmyBX on 2018/11/27 14:39
How is it 2018 and an app doesn’t function in landscape mode on an iPad? Ridiculous!
Péssimo
by Guibla on 2018/11/16 02:30
App péssimo não serve para nada, não sei pq tem dois aplicativos!
Too many changes
by Diane217 on 2018/11/08 01:36
Just got home from a trip to South America. Booked air with Avianca airline because of the times of the flights. Before we leave they changed flight times 3 times. The last change was 1 1/2 hrs earlier. I called to complain but was told no other available time. Then got to gate and they didn’t even have us recorded! Wanted us to switch and have a 6 hour layover before we leave. On the return home when we arrived at our stop over we went to get lunch. We had from 1130am til 210 pm. Just happened to look at screen and it was changed to 1235. Never got notifications or this change. We could have missed our flight instead we missed our lunch. Very unprofessional and very rude. I will not be dealing with this sort of airline again when there are lots of others to go to beware of this practice they do to you.
Almost crashed
by Pepperbg on 2018/11/04 00:32
So I was flying to Ecuador and all of the sudden we were landing and the pilot decided to lift up at full force feeling 5-7 g’s of force and then he dropped so fast that there was no gravity for a solid second terrible company that almost killed me and my family never flying in this company again
Complete garbage
by Phoenix9807 on 2018/10/31 22:54
I tried to buy a ticket five times and I couldn’t, at the end of the process always was an error.
Worst company ever.
by mike005 on 2018/10/28 02:41
Worst experience ever. Never again. I book a flight with this company for a 7 hour flight with 1 connection and the day before my flight they change my itinerary to 2 connections and 16 hour flight. I cancel the reservation and it’s been more than a month and still no refund yet. La peor experiencia de todos. Nunca más. Reservé un vuelo con esta compañía para un vuelo de 7 horas con 1 conexión y el día anterior a mi vuelo cambian mi itinerario a 2 conexiones y 16 horas de vuelo. Cancelo la reserva y ha pasado más de un mes y todavía no hay reembolso.
Useless
by Jcgr3345 on 2018/09/22 17:10
Completely useless app, does not even let the user to select the origin or the destination....
Track del vuelo
by Xaviko90 on 2018/08/01 16:57
Deberian poner el tracking del vuelo, el estado, salida, llegada, en ruta etc, como al app de Copa Airlines o AA
Trash
by hdhehhdhdlsoaja on 2018/07/31 21:28
You guys had we a whole day to get to my place so u are trash
Coordinación
by UlloaHeinsohn on 2018/07/11 21:19
No he podido coordinar mi lifemiles con esta aplicación. Me toca añadir los vuelos manualmente, en lugar de que aparezcan de manera automática al estar vinculados con mi tarjeta.
I love you Avianca!
by Hsofy on 2018/06/09 05:52
Excelente customer service. My experience with Avianca is always great! I can read many bad reviews complaint about the app it doesn’t matter. For me I cannot find a better airline to fly to Colombia! And the app works. No problem at all.
App doesn’t open
by Jimxavcal on 2018/04/20 02:01
Poorly designed application, won’t open. Can’t use it.
Última actualización no abre!
by Mariela 08 on 2018/04/18 18:30
La actualización de Abril 2018 se cierra en iPhone. Le está pasando a varios iPhones! Solucionen!!!!!!
It does not work since the last update
by Fvru321 on 2018/04/16 23:30
App no working
Fallo en app
by idmr0202 on 2018/04/16 00:51
No carga la app despues de la última actualización
Actualización del 13 de abril 2018 no funciona
by Juan Carlos Flechas Villamil on 2018/04/14 11:38
Permitan volver a la anterior esta actualización se queda bloqueada en IOS 11.3
Crashes in less than 5 secs
by Erick1101 on 2018/04/10 22:23
I had to delete twice coz it crashes right away as it opens.
Needs improvement
by Skinny Jeruel on 2018/04/07 15:16
This app is very inconsistent in regards to its performance. As of right now I can’t get into the app. It’s a shame because it’s a nice airline that has potential. Let’s get it together Avianca!!!!!!!
Nueva version - desilusión
by venunez on 2018/04/04 04:24
Baje la última versión y desaparecieron todas mis reservas. Cuando trato de incluirlas manualmente la aplicación da errores en una pantalla de diálogo llena de mensajes técnicos.
Won’t launch
by Mariorodro on 2018/03/22 03:18
There’s been no update in months and the app doesn’t even open on latest iOS.
Great!
by BonillaOfficiel on 2018/03/19 19:19
Really easy to use app, yet it could use some minor improvements. But overall a solid app.
Doesnt work
by gedly1 on 2018/03/12 01:13
Cannot book a flight. Useless on iphone 6
Waste of data transfer
by Pressesik on 2018/02/14 16:03
App does not allow to checkin cause no matter what data you will provide you always get the „no reservation has been found...” error
Crap
by Goose cake on 2018/01/19 17:07
Doesn’t even let me find a flight to begin with. It’d be great if I could even search for a flight because that’s what this is for but the buttons are grayed out and doesn’t let me find dates at all. Fix it and I’ll review again.
Error message
by Maucherri on 2018/01/05 03:19
“At this time we are unable to process your request “ Please get this fix!!!
Can’t download the app
by Traveltip on 2017/11/27 03:55
The app would not download and keeps closing at the App Store. ?????!!!!!!??????? 😡
The App was unable to process my check in request
by CCG7193507 on 2017/11/22 02:18
Message from the App when trying to check in: "At this time we are unable to process your request. Please try again later".
1-star: Horrible app & customer experience
by Harold Weaver on 2017/10/08 19:52
App is unreliable, slow, counter-intuitive, and unhelpful. Star Alliance should remove Avianca - it’s ruining their brand.
Complicaron más el proceso de checkin
by Jrojasmar on 2017/07/03 20:06
El proceso de aplicación debería ser más sencillo para los viajeros frecuentes de Avianca. Tuve que ingresar número de viajero frecuente, nombres completos, apellidos y solamente así me permitió registrarme. Aparentemente, el look and Feel mejoró pero la usabilidad empeoro.
Antes era regular ahora no sirve
by Menferx on 2017/06/28 01:19
La aplicación anterior permitia hacer el check in rapido, ahora solo muestra eerores con mensajes que no tienen nada que ver con lo que realmente pasa, se puede tardar mas de 30 min haciendo el check. Lo minimo que deberian intentar es ver aplicaciones de otras empresas y tomar las cosas buenas, no esta aplicacion tan mal diseñada.
Empeoro!!!
by azvegano on 2017/06/26 14:55
La actualizaron ya no sirve para hacer check in, siempre arroja error
Cambio de moneda
by Safiro345 on 2017/06/26 14:24
Me gustaría que al buscar vuelos el precio sería en dólares por qué no conozco la moneda de Colombia
Horrible app
by Agagajajv on 2017/06/15 19:47
Don't waste your time with this app, it's USELESS!
Worst airline app out there
by lecOu on 2017/06/13 20:12
It's basically an entry point to their bad mobile website. Useless - do not download. I find their LifeMiles app somehow more useful. You see your reservations there at least...
Fallas terribles
by OmarDLC on 2017/06/12 01:21
Cuando has elegido el vuelo que deseas tomar, cuando has hecho todo el proceso de elección de horario, fecha te aparece los detalles de tu vuelo y unos enlaces para saber a cerca de los pasos a seguir antes de tomar tu vuelo al seleccionarlos para leerlos no hay manera de regresar atrás sin perder todo lo que antes había seleccionado, en pocas palabras si decides leer si acaso los de TSA han cambiado las normas o añadido unas nuevas no podrás simplemente dar marcha atrás después de haber leído , tendrás que empezar de nuevo para seleccionar tu vuelo, quizá algunos no les moleste esto pero habemos muchos que tenemos el tiempo muy agotado por una u otra razón y lo menos que quieres es perderlo con fallos tan estupidos !
Great airline TERRIBLE app
by Chrism9456br on 2017/05/24 08:32
If I could give 0 stars I would. The airline is great but the app is trash. Don't buy a ticket through here because it will crash, and don't expect to be updated with flight delays. Please upgrade the app to live up to avianca service standards
Murillo1950
by Murillo1953 on 2017/05/21 07:42
Mrillo1954
Terrible
by PinkKitty94 on 2017/05/15 09:22
Doesnt work
Wont work for booking flights
by Juan David Munoz on 2017/04/19 00:56
Buggy
The worst app ever
by Gvillatoro on 2017/04/18 14:58
The app doesn't work. Interface is so obsolete.
Muchas fallas
by ValeriaAS86 on 2017/04/04 17:56
No sirve de nada
Crap
by Vinícius Ferrão on 2017/02/13 16:16
Does not work. Badly programmed and unmaintened.
USELESS APP!!
by KaotikMind on 2017/02/09 06:26
This App is literally USELESS. The Avianca website is not much better but atleast it gives you some information. This app is not even good for web/early check in!! Don't even waste your time with this app.
Check-in is a disappointment
by Mp4545 on 2017/01/31 23:31
Checking in on the app shows wrong information and to call the call center every time I have tried to use it.
Terrible
by Guks on 2017/01/20 01:23
Amateurish and does not work.
Glitchy
by Ltrelles91 on 2016/12/19 18:59
The app is a fail. Almost 2017 and no update. Es un desastre esta aplicación y ninguna actualización
Horrible 👎🏽👎🏽👎🏽👎🏽👎🏽
by MartinDE on 2016/12/19 04:18
La peor aplicación no sirve para NADA!!!!!! Que vergüenza nos hacen quedar mal a los hispanos Hagan algo!!!!!!
Ineficiente
by Juansa daza on 2016/12/15 19:04
La peor y mas lenta e ineficiente aplicacion en el mundo y sus alrededores tanto asi que no la han actualizado nunca... es mas rapido llamar que usar esto.
😒😒
by Falcao_Thiago on 2016/12/06 15:26
😒😒😒
Updated...new image...
by BenJoeM2 on 2016/11/30 12:30
Nothing has changed in this update. Still one of the worst in any industry. It just links you to websites.
Could Not Make It Do Anything
by prinzwitte on 2016/11/29 03:07
Useless.
😱
by Grusbuzinho on 2016/11/28 23:43
Terrible, trash, the worst Um app ruim desse jeito nem deveria ser liberado pra baixar. Atualizem esse app "a jato" ou tirem da App Store.
Não funciona fora da Colômbia
by LivSSev on 2016/11/27 14:26
Este aplicativo parece que foi lançado antes de estar finalizado. Serve somente para a Colômbia.
Don't waste your time
by Mike Bounfh on 2016/11/27 01:21
Awful app. Should not be available in the Apple Store. Terrible.
Absolutely useless
by PRMEX on 2016/11/26 05:27
Does not work in the US
Lixo
by Felipe.schott on 2016/11/10 14:34
Lixo, não funciona direito
Save your space and don't bother
by Corwim on 2016/10/29 03:38
Bad app for a so so airline. Don't bother downloading it.
Awful
by Alecarxim on 2016/10/28 15:04
This app is the worse thing ever!! Don't waste ur time on this!! Avianca is a good fly company! Please get something better
Não funciona no Brasil
by fpsoares on 2016/10/20 10:59
Procurei um app por "Avianca Brasil". E o app não realiza check in par voos domésticos no Brasil.
Worse
by Larios king on 2016/10/19 21:01
The worse airline app totally disappointing. Fix it ...
Horrible!
by Elias Manzanares on 2016/10/09 16:35
Es una decepción, la aplicación solo me permite elegir Colombia como el país de mi locación cuando estoy en los Estados Unidos, la aplicación no es de ayuda y solo fue una perdida de tiempo descargar y abrir esta aplicación, no pensé que esta una compañía así pueda dejar que esta aplicación represente a ellos.
¡Qué mal app!
by MedLoro on 2016/08/29 12:40
No entiendo como una empresa como avianca, permite que le hagan una app tan mala.
Por lo menos es un comienzo
by OrlandCK on 2016/08/25 10:35
Mi calificación para la última versión sigue siendo la misma. 1 estrella. Por lo menos ya se puede hacer check in dentro de la App. Pero porque no recordar los datos? Cuenta de usuario, más intuitiva etc. Y qué decir del diseño de las App? Nada que ver con las otras apps. Hasta las imágenes y los logos se ven borrosos y de mala calidad. Por lo menos comenzaron pero ya es tiempo de que sea más que redireccionar al sitio web. Debería ser una aplicación nativa en la que se pueda consultar todo. Por favor inviertan un poco mas de esfuerzo (y dinero) en esto, para eso pagamos los tiquetes a veces bien costosos..
Great!
by BonillaOfficiel on 2018/03/19 19:19
Really easy to use app, yet it could use some minor improvements. But overall a solid app.
Good app pls add wallet support
by Andres A.B. on 2020/07/24 13:12
Pls add the ability to have my life miles card in the wallet as well as the tickets pls
App is slow and a POC
by dux** on 2019/09/03 06:53
You would think that Avianca could put an app together that would let you buy a ticket. Unfortunately it glitches out right in the middle of booking your ticket or simply waits until you put all your info in, including cc info then it doesn’t accept your card and locks you out from trying to put in a new card etc I have spent hours on this “worthless” app trying to book 2 tickets and always wind up having to go through a third party booking service to buy my tickets. Avianca- if I were on your board of directors, I would immediately fire your web development people and get someone who knows how to put together an app that works. I would imagine you have lost millions of dollars of revenue because of the frustration of dealing with your web site. Feel free to check out Delta, United etc if you want to see what a real app looks like that allows you to buy a ticket. Hope my disappointment was apparent!!
Too many changes
by Diane217 on 2018/11/08 01:36
Just got home from a trip to South America. Booked air with Avianca airline because of the times of the flights. Before we leave they changed flight times 3 times. The last change was 1 1/2 hrs earlier. I called to complain but was told no other available time. Then got to gate and they didn’t even have us recorded! Wanted us to switch and have a 6 hour layover before we leave. On the return home when we arrived at our stop over we went to get lunch. We had from 1130am til 210 pm. Just happened to look at screen and it was changed to 1235. Never got notifications or this change. We could have missed our flight instead we missed our lunch. Very unprofessional and very rude. I will not be dealing with this sort of airline again when there are lots of others to go to beware of this practice they do to you.
LAN does a way better job!!
by Phil199876543 on 2015/08/17 18:22
Here are my comments: 1) Poor personalization. It is not possible to save my personal information (lifemiles number, Emergency contact, personal details) to the app. LAN does A better job in offering this possibility 2) check in is time consuming. Because it is not possible to save personal information the check in process is very time consuming. LAN application auto fills all CHECK IN forms which makes it much more convenient. 3) Poor notification. My flight was canceled today and I was not informed. Given that I was checking in I would have expected some form of notification. 4) inefficient flight status search. Although I am check in the flight status question does not list my flight. I would expect an intelligent app that recognizes my flights and provides me status updates. Conclusion: LAN, lufthansa and Delta do much better jobs with their apps. The avianca app is inefficient and inconvenient. I kindly ask for improvement. Thanks
It has improved! Congratulations!!
by Idaebl on 2019/03/23 04:58
After reading all the reviews I was skeptical about getting the app, but I tried it anyway and I am satisfied with it. I visited four cities in Colombia and used the app with all my checking-ins. The only problem was adding the tickets to my wallet. Still getting the tickets at the airport was fast. Also their services have improved greatly. I do recommend Avianca. Good fares.
Worst app in the world
by Stefanielouise on 2016/05/12 10:58
And no I'm not exaggerating. I travel with multiple airlines, and therefore have a couple of apps downloaded in order to make my life easier. However, Avianca has been the worst. Doesn't let me check in and says "there's a problem with your flight please call customer service" which immediately makes me think the worst (cancellation, etc). Calling customer service is a joke too though so there's that. Won't let me check flight status. Basically won't allow me to do anything I could possibly need it for. Not to mention the airline itself is a constant delay.
Very Amateur
by BPed on 2015/11/05 13:27
The app is about 5 years behind US carriers' apps. Functionality very limited and lacking in technology. To check-in I was directed outside the app to a browser. When I first attempted to check "Ticket Status," what exactly that means from a customer standpoint I don't know, it couldn't find my reservation. I tried again using all caps and that did the trick. But seriously, why? And if it only accepts capital letters, why wouldn't the app be programmed to convert all letters to capital letters? So stupid.
I love you Avianca!
by Hsofy on 2018/06/09 05:52
Excelente customer service. My experience with Avianca is always great! I can read many bad reviews complaint about the app it doesn’t matter. For me I cannot find a better airline to fly to Colombia! And the app works. No problem at all.
Worked seemless from Bogota!
by c.paredes on 2013/08/24 05:50
I tried the app today and all the stages in the Bogota airport worked just fine with the boarding pass in my iOS Passbook! The print option saves the boarding pass into my passbook app!
rudimentary at best
by Cybernuts on 2014/08/15 11:43
Compared to other airline apps, this is one is pathetically rudimentary. Examples: If you don't belong to their FF club, it won't remember your reservations, you have to enter the reservation # every time you open the Ticket Status tab. Also the VIP club tab has no information whatsoever about locations., only about their services , who cares ?( by the way not every VIP club has the same services)
Do i need to give them a star???
by Franklincnj on 2016/04/06 01:51
Worst app I ever download!!! I tried to change the country it shows me and wont let me... It wont let me change Colombia! Very annoying so i had to delete this app! I think avianca should really pay more attention to this there is many travelers like me that prefer to buy a ticket using a phone anywhere or any time instead of have to wait to get to work or home and sit in front of a computer!
Shouldn’t lock users between two options that don’t work
by Audifono on 2019/08/29 22:46
The app’s navigation is clumsy and unintuitive at best. And now, it has essentially locked me on the home screen with a box that gives me the option to Update or Check In. It’s the latest version, so Update doesn’t do anything. Check-In breaks because it isn’t within 24 hours of departure time. At this point, the app is useless.
Worst company ever.
by mike005 on 2018/10/28 02:41
Worst experience ever. Never again. I book a flight with this company for a 7 hour flight with 1 connection and the day before my flight they change my itinerary to 2 connections and 16 hour flight. I cancel the reservation and it’s been more than a month and still no refund yet. La peor experiencia de todos. Nunca más. Reservé un vuelo con esta compañía para un vuelo de 7 horas con 1 conexión y el día anterior a mi vuelo cambian mi itinerario a 2 conexiones y 16 horas de vuelo. Cancelo la reserva y ha pasado más de un mes y todavía no hay reembolso.
Love this airline
by Brenda2887 on 2019/06/26 21:58
Always choose Avianca to travel back home, best customer service compare to others, great prices as well with Expedia. Thanks avianca will see you in couple of days <3
Worst app in history of Apps.
by fredrose on 2016/04/15 20:44
This app is useless. I wish I could give it 0 stars. I couldn't even start any of the options in the menu. Ended up checking in with Amadeus on Safari. Don't lose your time and go straight to Amadeus. Shame on you Avianca. If you want to compete with the big boys start by doing a decent app for your customers. I will avoid flying with Avianca so this is more than a simple app issue.
NEVER works for Check In.
by Intopia on 2016/04/23 14:35
I fly Avianca often. This app never works for check in. Never!!! It says it does not recognize the ticket number or the confirmation number. You have to go to the Brazilian website in Portuguese to check in online. The English site also does not work for check in. What a joke. So much for being international.
Needs to be revamped
by ElGurdy on 2016/05/02 22:44
I found it incredibly hard to add the boarding pass to Wallet/Passbook and one cannot check in via mobile check in from the US. I think it works best when flying from Colombia or Brazil. App looks old as well. At Least ticket itineraries and statuses work.
Terrible app
by palovelez on 2019/08/15 02:03
This app is VERY frustrating to navigate. I fly to Colombia on a regular basis with Avianca and getting a ticket is never a pleasant experience with this app. I usually have to restart the buying process at least 2 or 3 times (this doesn’t happen to me with any other ticket app). Needs major improvements.
The app is totally disfunctional
by afrometa88 on 2019/11/04 23:37
I loose a fly just because of this app. It’s slow, crash multiple times trying to by a fly. Seriously, I don’t know avianca service (on-fly) but if it’s like this app I’m glad I didn’t even get to buy the ticket. They really need to work hard to compete in america.
Almost crashed
by Pepperbg on 2018/11/04 00:32
So I was flying to Ecuador and all of the sudden we were landing and the pilot decided to lift up at full force feeling 5-7 g’s of force and then he dropped so fast that there was no gravity for a solid second terrible company that almost killed me and my family never flying in this company again
Terrible app
by nagueva on 2016/06/05 22:35
I NEVER got to make the check in, the app never works. It's better to remove this app from the App Store instead of offer this useless version. I tried so many times in different ways, restarting and reinstalling the app. It's always the same thing: doesn't work.
Check-in doesn't work
by notjohnmartin on 2016/03/09 19:27
I only wanted this app for one reason: to check-in online and get a boarding pass on my phone. Sadly, it cannot do that. It keeps getting stuck at Emergency contact info. I tried leaving it blank, I tried filling it in, it rejects it every time.
Useless app
by cleoclarke on 2016/01/15 13:54
When enter the app won't let you change country from Columbia. Won't let you do mobile checkin which is the primary reason to use a mobile app. Also told me my flight changed so call. There was no flight change.
Can't choose seats??
by SF_Brian on 2020/01/21 21:07
I downloaded those because the web site wasn't working. Well, it pulled up my reservation, but I could only see it, couldn't doing anything with it. I hope the website or app will work eventually. Rather pathetic
No IPad/ bad process
by boteru on 2019/02/20 15:07
Process for reserving and buying still very clumsy, app should save your preferences. LATAM app has better functionality and works with IPad, which unfortunately Avianca, which is a decent airline, still doesn’t.
App does not work
by harleydavison on 2020/02/08 23:21
The app is just not Working anymore. It crashes after the 100 year logo. Please fit it.
Crap
by Goose cake on 2018/01/19 17:07
Doesn’t even let me find a flight to begin with. It’d be great if I could even search for a flight because that’s what this is for but the buttons are grayed out and doesn’t let me find dates at all. Fix it and I’ll review again.
The App was unable to process my check in request
by CCG7193507 on 2017/11/22 02:18
Message from the App when trying to check in: "At this time we are unable to process your request. Please try again later".
Passbook not working with the App
by Walteref on 2016/01/02 05:11
Tried to do check in and get the passbook boarding pass but now the application is not working any more with passbook, disappointed, I had to print my boarding pass
Bad app
by NachoPardo on 2019/12/21 19:47
The 100 years milestone bring us that bad application. I cannot even sign in, an all my information are correct. Too many issues. Please let’s back to the simple and good app when the airline was 99 years old.
5 Hours Waitt
by An502502502 on 2019/05/19 23:52
I went to Guatemala book the ticket as a direct flight one week before the date i just got informed that my flight was changed to stop in El Salvador when i got to el Salvador i had to wait 5 hours to get to Guatemala because a delayed flight 😒
Worst APP and website
by J*L7 on 2019/04/16 23:56
Worst APP and website. Tried several times to purchase a ticket and wasted a few hours. I tried next day and same thing. Called the call center and the agents are with so poor service.
Great airline TERRIBLE app
by Chrism9456br on 2017/05/24 08:32
If I could give 0 stars I would. The airline is great but the app is trash. Don't buy a ticket through here because it will crash, and don't expect to be updated with flight delays. Please upgrade the app to live up to avianca service standards
Should be pulled out of the App store
by SaljMad on 2016/03/25 10:51
Nothing works. Spent 15 minutes trying to get boarding pass. Gave up. Could not find reservation by ref number but found it by ff number. Even then you could not check in.
Check-in is a disappointment
by Mp4545 on 2017/01/31 23:31
Checking in on the app shows wrong information and to call the call center every time I have tried to use it.
Worthless App
by timztunz on 2018/12/02 18:15
Can’t check flight status because it doesn’t even think there is a flight! Frustrating to say the least. I won’t be back.
Waste of data transfer
by Pressesik on 2018/02/14 16:03
App does not allow to checkin cause no matter what data you will provide you always get the „no reservation has been found...” error
Useless app
by NoMeGustaBasura on 2019/12/27 02:24
This app only adds to the overall extremely bad online experience with Avianca. It won't even let you log in or change anything as a guest.
Didn't even bother
by Dsaxcv on 2016/06/06 04:27
I downloaded and deleted. I'm not going to support an app that has this kind of constant feedback. I'll find another way until they resolve their issues.
Bad
by gmarru on 2013/11/12 17:39
Worst app ever, don't waste your time downloading the app, it haves the same content and design of the mobile web page version, and it instantly opens Safari and links you to the Avianca mobile web page... La peor aplicación del mundo, es igual a la página web para teléfonos y cuando uno la abre enseguida te envía a la página web de Avianca por medio de Safari. NO PIERDAN SU TIEMPO.
Don't bother to install... Useless
by Carlos_Zambrano on 2015/11/25 03:27
Can't check in, it is just a link to avianca website. The app doesn't remember the user and password of frequent flyer program. No integration with apple wallet for the boarding passes.
USELESS APP!!
by KaotikMind on 2017/02/09 06:26
This App is literally USELESS. The Avianca website is not much better but atleast it gives you some information. This app is not even good for web/early check in!! Don't even waste your time with this app.
Worst airline app out there
by lecOu on 2017/06/13 20:12
It's basically an entry point to their bad mobile website. Useless - do not download. I find their LifeMiles app somehow more useful. You see your reservations there at least...
Just doesn’t work!!!
by JimRed13 on 2019/10/26 13:46
Impossible to buy tickets or find out about flights. It doesn’t give you rates, calendar or any options.
Problems with boarding pass
by Juanj85e on 2016/08/08 15:25
I have done the check in and it doesn't let me obtain the boarding pass in my phone, it says I need to print it.
Wast of time
by Jerking me around! on 2016/07/29 21:24
This app is absolutely useless and does nothing. You would think an airline could have an app that works!!! I would give zero stars if it would let me !!
Needs improvement
by Skinny Jeruel on 2018/04/07 15:16
This app is very inconsistent in regards to its performance. As of right now I can’t get into the app. It’s a shame because it’s a nice airline that has potential. Let’s get it together Avianca!!!!!!!
Useless
by viidk on 2016/07/25 08:41
This app needs a major update! There are too many problems with this app to share on a review section. No positives from my experience.
Rating Trends
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Current Version (6.0.9)
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Version History
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