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Use the john hancock app to manage your retirement account on the go. You can enroll, change your contribution rate and auto-increase percentage, and view account balance, contributions, projected retirement income, and loan information. To log in, simply enter the same credentials you'd use on the mylifenow participant website. To make changes not available on the app, or for optimal use on a tablet, log in to the full website at http://mylife.jhrps.com
Very bad
by dougo58 on 2020/03/29 17:59
I finally removed the app because it never worked.
Did I travel back in time?
by jaeclent1984 on 2020/03/19 09:03
What... the... hell... you would think that in 2020 you would have a mobile app that has lots of functions of a website. It LITERALLY makes you go to the full website to do everything. You might as well permanently delete this app. I mean the company should delete it from the face of the earth.
Outdated app
by Chaitu B on 2020/03/14 21:58
Outdated app
Doesn’t work!
by Cruisin55 on 2020/03/12 18:04
Once I log in I can’t access my accounts. I can click on it all day and it WON’T open! So frustrated.
Horrible App
by tsleprechaun on 2020/03/03 05:39
I can log in but can’t get any financial information. What happened?
When will you create an app that works?
by No Bag Dahl on 2020/02/25 14:49
Not sure why this even exists, other than to irritate users. After logging in, I get the pinwheels of death - every time. It never shows my balances or activity. I have to link to the full site to get any information. This has been going on far too long. How about just dump the app and admit defeat?
Useless
by JudyHenderson1988 on 2020/01/26 13:42
Never can log in, open, use. Past week gives same error message - your phone doesn’t have service. Ridiculous.
New Platform, More Improvements
by hunnybones on 2020/01/25 10:05
Hi, I work at a company that utilizes John Hancock for our 401K retirement plan. On desktop/laptop, it’s much easier to navigate, however keep in mind that this app is fairly new. They announced new changes and that they are transitioning to a new and very much improved platform in the beginning of February. Hopefully, this provides us with a much better, more functional platform to better plan and keep track of our plans for our futures.
Why bother
by unfav exp on 2020/01/22 00:42
Worthless app. So far behind the other platforms.
Used to Work
by xavshwjrkd on 2020/01/20 00:43
Not sure what happened to this APP; I’ve used it for several years. Now, it gets stuck AFTER I have logged in with fingerprint. When I reinstall the APP, it suggests I need a second level of security but promised email never comes. No issue going to full site. This APP is defective.
Terrible
by balibliss on 2020/01/14 21:33
I can’t even express how out of date and crappy this app is...it’s embarrassing, seriously please please update it!
Please update
by NYFitter638 on 2020/01/13 00:36
This has been an okay at best app. It has given you the basic information you need to check your account. It has recently been malfunctioning. It won’t load account info. I have used it at home on WiFi and at work on WiFi. No updates are available and haven’t been done for as long as I’ve had the app.
No good
by Law243 on 2020/01/09 13:06
App is essentially non functional, will log into account maybe 2% of the time.
This app needs a lot of work
by Thenell845 on 2020/01/03 11:24
It’s 2020 and a digital world and a company this size should have a MUCH better app. Please invest some time and money into making some development improvements.
Bad app
by mc1home on 2019/12/31 14:16
I really would like for this to work. Have talked to support tried everything under the sun it’s just a horrible app. I’m sure they could do better just hire a 6th grader. I use fidelity app all the time it’s top shelf works very well.
Trash App
by mkyllo on 2019/12/28 23:54
This app never loads all of the data. Errors out and is completely trash. Try better...
App
by carpentr131307 on 2019/12/26 15:44
Worst app in the world, has not worked to get in for last two weeks, Wonder what they do for all the money they make off their investors. Will be moving money soon. Minimal info if it did work. Would give it 0 stars but requires min1
Frustrating app
by Ksk on attack on 2019/12/26 13:54
This app crashes all the time and can’t login most of the time.
WORST app EVER
by and-Q'ness on 2019/12/25 18:01
App rarely loads - churns and churns. And when it does load, not all fields populate. I hope they invest better than create and manage apps. Worthless.
Useless
by ffhrxbucycitxiycoyfouvofy on 2019/12/19 21:20
App states my phone number and email address are invalid. Cannot get a second-factor authentication so app is useless.
Stopped showing accounts
by HikerLance on 2019/12/18 12:09
It’s always had a very bad clunky interface. I can deal with that. But now the accounts no longer show up.
Really frustrating
by TL0981 on 2019/12/18 00:39
I’m ok with the app being a very basic quick and easy way to check my balance on the go. The problem is, It stopped letting me log in and just spins and spins and goes nowhere. Have not been able to access for days now. I am able to get in through the full site. Go figure!!
John Hancock
by Non licensed reps on 2019/09/01 12:51
Cumbersome not user friendly generic information even logged in you cannot get beneficial information on your account .
Don’t download
by 55++ on 2019/08/31 03:03
Forwards you to the full web site version. Why even waste the time to say you have an app.
This app would have been incredible 10 years ago
by Sierraklub2k on 2019/08/27 00:12
It’s ugly and it hardly has any features. It also looks like it hasn’t been updated since the first iPhone came out in 2011. “MyLifeNow” is a confusing name. Shouldn’t it be “mylifelater” since it’s about my retirement? Or why not just call it John Hancock Retirement since that an actual name people recognize? My guess is because the Company John Hancock wants nothing to do with this app so they space themselves from it.
Barely functional
by Maboud on 2019/08/09 12:28
The app is in pretty rough shape. Outdated visually as well as technically. The information provided is spare, at best, and inaccessible at worst. This could be so much better. Until they make the app at least on par with the mobile browser version of the site, it will remain useless. JH can do better, and should.
Trash app perfectly representing their trash customer service
by meadme on 2019/07/16 13:32
App is essentially pointless. Want to do anything to your account? Redirect to safari to login there....okay...
The Oldsmobile of apps
by BigShirleyBean on 2019/07/13 13:12
All I can think is that maybe the retirement industry just has really low expectations when it comes to technology because this app, as well as the entire John Hancock (formerly NY Life) Customer technology platform, is terrible. It is kinda like how old people used to buy Oldsmobile cars cuz that is what they did for years--and they didn't realize that there were waaaaay better options out there for decades? That is kinda how this app feels. Sometimes it works; often it doesn't; but it is always clunky and awkward to use and they take their server down for maintenance about 8 hours each day. If I had a choice about using John Hancock, based upon their customer technology, I would look for other options. But my employer chose them; not me.
Can’t Login Through App
by Iban0 on 2019/05/22 21:11
I’m able to access my account on the computer, but for some reasons it is blocked on the app... go figure
Cool for 2007
by jimmyr2022 on 2019/05/21 01:43
This app would be pretty good if it were 2007. Only starts about 25% of the time and the layout and features are lagging way behind others.
Rubbish
by rdingo on 2019/05/14 22:28
Can not login to my account. It seems they’re not even attempting a fix?!
Useless garbage!
by joeinlaguna on 2019/04/29 19:31
Why should my company give JH our 401k when the company (in 2019) can’t design an useful app? As CFO, I will move our plan away from such a company.
Worst app I have ever seen
by Abcbcd on 2019/04/28 13:43
I honestly can’t imagine this app being any less useful. Login fails about half the time, it doesn’t tell me anything about my account, and the whole thing looks and feels like it was designed about 10 years ago and was behind the times then too. Thankfully you can login to JH using personal capital, even if it is very slow to update there.
Primitive, basic and slow
by dvsterk on 2019/04/22 23:37
It makes me question should a company that won’t pay a developer to create a quality useful app should be managing my life’s finances. Rebuild it and make it useful.
JH app
by USCfanboy on 2019/04/09 15:42
As a millennial, I’ve had various jobs with different companies which led to multiple 401ks with different providers and the JH rep I spoke to helped me consolidate all of my accounts into one at my new company - now it’s easier than ever to view my entire retirement savings through this app and set goals to get to retirement. Love this apps tools and resources over some of the others I’ve had.
Mylifenow
by movedfromBoston on 2019/04/08 14:11
Improvements to this app have made this a handy financial planning tool.
Upgrades are awesome
by METWET78 on 2019/04/06 13:24
I’ve have a retirement account at Empower and now this John Hancock one. The capabilities and overall layout of this app is hands down the best!!
Negative ratings? It’s the BEST!
by GoHoos!!! on 2019/04/06 13:18
I’ve worked with a number of different companies over the years and various apps with Retirement plans. The John Hancock app is the best I’ve worked with across the board!
App worked perfect, bad reviewers must be using a flip phone (lol)
by susquehanna22 on 2019/04/06 13:12
App worked as an app is supposed to. Info was easy to find on app but really liked the aggregating software to manage all my finances. Best of all it was free and they dont charge for the aggregating service.
Junky
by JJohnJohn23424 on 2019/04/03 16:36
Agree with another reviewer. This app is pure and utter garbage. Stay away from it.
Poor App
by barrybo on 2019/02/24 22:28
I can login to my account from the web but the app doesn’t recognize me. Where’s the app for JH Pensions?
Outdated
by Stevemcam on 2019/02/03 16:40
In this day and age, your app is still formatted for iPhone portrait mode only. How hard is it to format it for an iPad? Useless to me.
Back in the Stone Age with this app
by dump this app! on 2019/01/26 23:28
Our company Oppenheimer and Co. Inc. uses John Hancock as our 491k provider. What a shame with so many other financial service companies available!! The “verification process” never sends the verifying email so I totally rely on our quarterly statement. What is so laughable the latest offering to the employees is an “account aggregation service” embedded in the app. Who would ever use this when it’s impossible to simply view one’s 401k. I hope HR in 2019 will listen to complaints and find a better platform. Even the presentation of account info - once you get on - provides only clumsy navigation from screen to screen. And don’t bother with phone contact with the agents- long wait and not helpful. BUT they are courteous.
Won’t accept user or PW
by TLTJAX on 2019/01/14 17:17
Can’t use this app! It’s terrible.
Terrible App - JH should be embarrassed
by JFAKV on 2018/12/24 15:23
This apps one saving grace is that it directs you to its website on safari. Sad and embarrassing interface. Shame on JH.
Overall weak
by Rfpm on 2018/10/19 18:00
The new two step verification (code sent for login) breaks the app entirely. If you switch to view the code sent, the app resets to a new login session. Do you folks test your apps? Please fix.
What happened??
by Ace Driver on 2018/08/21 14:38
Touch ID no longer works since this update. Boooooo
Ridiculous
by jessicalis777 on 2018/06/24 23:56
I hate that I can’t see my actual investments using this app. This is only useful to see the total amount you have invested. I can see that same info in Personal Cap. I want to be able to see my actual portfolio. Can’t believe this is a major institution’s app.
Lousy, useless
by Critical Doc on 2018/05/25 13:42
Bad interface, useless
Doesn’t Show My Balance!
by satourdoug on 2018/04/17 19:54
This App is Useless! I have to log into full website for my balance! Website not very professional! I am unable to sync with my Mint Personal Finances App.
Junk app
by Glenn.JJ on 2018/02/23 03:32
I’ve been using Mint to keep up with my retirement account at JH for a while. No issues. However when I try to use this app it won’t let me login. “Failure to authenticate”. What?? Mint can authenticate but the JH app won’t? Oh well.
Bad app
by MJDHOGG on 2018/02/17 16:26
The app is pretty useless. It isn’t formatted very well, doesn’t allow you to actually do anything other than see your balance pretty much. You should be able to balance your portfolio, view all of your performance for each individual investment, do research on the funds available... it’s a poorly executed app. I wish my company didn’t have our 401k through this program as it is the worst app I have used for professional services.
Needs improvement, but functional.
by The Donger on 2017/11/28 18:30
TouchID support is a must these days, apps that require authentication should not be released without it. More functionality from the website would be nice as well, access to the calculators would be basic. Access to account information information would be nice as well.
pos crap
by Nanocal on 2017/09/16 17:44
iPhone 5 load slow and shows errors. Fix it !!!!! As of 9/17 still crap. Their website doesn't even work with mobile devices. This company IT is mediocre
Crash
by Jrtheshooter on 2017/04/03 13:00
It crash to much
Great tool for retirement!
by Olsassafrass on 2017/03/20 07:31
I haven't encountered any of the problems that other people have mentioned. I found the app to be very easy to use. Very helpful for monitoring my retirement!
Useless
by Kevin Szeszol on 2017/03/19 12:56
Will not let me access anything, it's a JHP site but I think it doesn't cover my specific plan. JHP Should have a flawless app with all the fees that are used from all of our contributions across the board! For a Billion dollar company very disappointing!
Please update the app
by Ramin alef on 2017/01/31 08:48
Supper slow. Takes forever to load. A new design also will be great.
New version is impressive
by GmatEMV on 2017/01/12 02:12
Very happy with the updates that have been made. Really intuitive and user friendly. Probably the best 401k app I've seen
Best retirement app ever
by Bladeopppwos on 2017/01/09 16:52
Title says it all. My favorite app on my iPhone
SLOW
by NDB-18_17 on 2017/01/07 19:00
App is incredibly slow with limited information and glitches. Would like to use more but get frustrated with how slow it operates.
Reviewer
by Frankie AAA on 2017/01/06 14:23
The app works great and lets me access my retirement plan remotely.
Easy to use
by BusyB4963 on 2017/01/06 14:21
Easy to use. Have all info at finger tips. Good stuff.
Just Like the Website
by Shadow Morph on 2017/01/02 05:26
It's slow and it takes forever to load details. The only details you get is the amount you have.
It's an ok app
by Moron_53 on 2016/12/12 18:27
I can barely log in half the time but when I do, I can find my information quickly
Great Retirement App
by 5 more years on 2016/11/29 19:16
This app gives me all of the information in need on my phone. They keep putting out new features to make it even better. Cannot imagine why there are any negative reviews.
App will not open and it will not delete
by <3 Jelly Bean <3 on 2016/10/19 00:24
Title says it all. I can&#39;t open the app to even try it. I also cannot delete the app of my phone. Beyond frustrated. If I could give it zero stars I would.
Horrible
by Boomer1124 on 2016/10/16 22:57
Garbage. Don&#39;t bother.
Terrible
by Mw3222 on 2016/10/15 14:38
I can log in but then nothing will load. Using the website threw the app is just as bad. A banner pops up and you can&#39;t close it so you can&#39;t see the page on you phone. They need to throw this app out and start over.
Can't login
by LuPirrata on 2016/09/28 19:29
The app doesn&#39;t let me add a dash (-) in my login information
Smh
by NicePuma on 2016/08/29 08:26
Just...no.
Horrible
by Hottoddy3 on 2016/07/09 17:35
Even when it works, which it currently does not, this app is so jerky and slow it&#39;s like a 2nd grader wrote it. I wish my account manager was SOMEBODY ELSE!
Very disappointing
by Flipiddydodadodaday on 2016/05/14 19:52
The execution of this app is such a poor reflection of NYL and John Hancock, I&#39;m simply shocked at the decision to make it available at all.
Most useless App I have in my phone
by Jemenay on 2016/04/10 08:41
I have never written a review for any App ever, but this app is so bad and useless I feel the need to share my frustration. Please fix this app or take it down the app store, but don&#39;t frustrate people&#39;s life with this. It rarely works and when it does it takes for ever to load any useful information about my account. 😡
Not good for iphone
by ElEsgar on 2016/04/04 15:59
Locks up, doesn&#39;t let u tilt the screen on new iphone 6s
Doesn't work. App locks up.
by shi_town1 on 2016/01/05 12:03
Don&#39;t download this app. It locks up. Just use their website.
Great app
by Shirker wright on 2015/11/08 20:25
Great features for a retirement app
Newer version looks more better
by Vips12345 on 2015/09/24 11:39
I was able to create an account and change my contributions all through the app. And also got my quick snap of balance and projected retirement.
An update is overdued
by Pinkpearlycloud on 2015/06/19 23:51
Needs an update asap. Screen resolution is very poor. We are now on iOS 8 and soon will be moving to iOS 9 this year. The app is still on iOS 3. Please! It looks terrible
Is this for real
by P. Rogue on 2015/05/06 14:50
I have the same problem as someone had already reported. Entered my SSN and birthday and then the cannot be found error. This app should be taken off the App Store. Is this even really NY Life&#39;s? They don&#39;t seem to care either - with the lack of updates. Shame on Apple for keeping this thing here.
Cannot Login
by Wombat1008 on 2015/05/05 03:09
But I can login on the full site just fine. Serious issue here. How did Apple even approve this app?
Useless
by ctyboy on 2015/04/01 23:49
This is just the mobile web site. The same web site that doesn&#39;t work on an iPhone 6.
This app has issues galore!
by Wrathpath on 2015/03/31 23:58
I&#39;ve had a NYL account for years; I know my information. Who wouldn&#39;t? I can&#39;t even log in: this stupid app purports to tell me nothing I have entered matches any of their information on record. If this app can&#39;t even deduce the company&#39;s own customers, I shudder to perceive what it does if it ever allows people to access their accounts.
Not working.
by jrayala on 2015/02/20 20:49
It don&#39;t support IOS 8 can&#39;t see nothing !!!
Wow!
by Dmmwam on 2015/01/05 02:07
Is this app ever going to get an update? It&#39;s been over 2 years.
Pathetic
by Ali_app_review on 2014/12/03 03:17
Both the site to manage 401(k) accounts and this app are pathetic. It frustrates me to see how less important people who actually have to retirement income invested in this institution are to the decision-makers. This app is almost insulting. The performance is bad. No information about how securities are doing on periodic basis. No way to change contributions. A link to go to full website. Numerous indications that app is not well written either.
Top 5 Worst Apps
by Oneguy23 on 2014/11/12 03:16
I can&#39;t believe how bad this app is!
Useless right now.
by snobro intoe on 2014/11/04 15:50
The app won&#39;t let me go to the full sight or to reset my password. Fix this app wth.
Terrible app
by eggstone on 2014/10/27 05:21
Wow there is even no reviews what so ever for a long time. This is a terrible app and not even matching the resolution aspect ratio. Customer service is certainly not on their mind, and I cannot even log in. It simply locked me out.
Do not get
by Lexxtrann on 2014/10/12 23:36
This app is awful!!!!!
Useless
by Johnc1969 on 2014/08/20 06:21
Useless. Check your balance and get a rate of a return. You can&#39;t even see what funds you own. Fail across the board.
Want Insight? This is the Worst.
by InvestorGeek on 2014/08/16 08:29
My company changed 401k Adminstrators. The App is the worst investor app I have ever seen. Want to know how your investments did today? You can&#39;t find out. Want to know how your funds are doing compared to other choices? You can&#39;t. Want to dump the app and go to the main site to find out? Can&#39;t do that either. The site is just as bad. This company makes a good investor unable to see basic details. Hey Let&#39;s provide detailed feedback and get some fixes. Welp, that has been provided and not responded to and app and site not fixed. It is making my 401k like a 201k. And we are trapped due to company decisions. Browsing for a company that meets compliance ? Keep looking, don&#39;t stop here.
Works...kinda
by tyler.reichelt on 2014/06/12 00:17
The app works okay but the design leaves a lot to be desired. Inputting text is painful - the keyboard sometimes doesn&#39;t recognize a key press. It also doesn&#39;t seem to remember the &#39;remember me&#39; option. No matter how many times I set it to yes, it never does.
Can't log in
by Jrme66 on 2014/03/04 05:16
I can log in fine on my computer, but the app won&#39;t let me. NYL needs to use some of the fees they charge me and revamp their App and website. Did they hire the programmers from Prodigy?
App is worse than mobile site
by jumpserve on 2014/01/05 14:18
Because the app is simply a web view of the mobile site wrapped in an app. No customization at all. Not even 5/5s/5c sized. This will actually run slower than the mobile site in safari. Terrible
Good
by Josue Dennis Lemus on 2013/12/09 03:11
It&#39;s a good app but they should make it accessible to see your life insurance policy&#39;s too.
App doesn't work!!
by Italy122 on 2013/12/03 21:52
App doesn&#39;t work. Every time I go to sign in it says system notice: &#34;please continue to the full site to complete enrollment.&#34; I don&#39;t need to complete enrollment. I&#39;m already enrolled. So I click on continue to full site and nothing happens. Fix app please.
Doesn’t Work
by snognshag on 2013/11/09 12:46
Tried downloading this app to my iPhone 5S on 9 November 2013. Installed fine, but after entering my log in credentials, it brought me to a window telling me to tap this button to access the full site. I tap it and nothing happens. I’ve tried re-installing the app but continue to get the same problems. I would be very grateful if New York Life could fix this. I makes me very uncomfortable knowing they manage a lot of my money but can’t develop a simple iPhone app.
Scary company
by Omid javan on 2013/10/19 22:29
I installed this App and try to log in through it. In the first try it said my account access is blocked, please call the customer service. I called the number and system said &#34;we do not recognize your social security number. I could not talk to customer service because they don&#39;t answer in weekends. Even security officer told me that he cannot help me and I have to wait until next business day!!! I hope my money be still there until next business day!
The Oldsmobile of apps
by BigShirleyBean on 2019/07/13 13:12
All I can think is that maybe the retirement industry just has really low expectations when it comes to technology because this app, as well as the entire John Hancock (formerly NY Life) Customer technology platform, is terrible. It is kinda like how old people used to buy Oldsmobile cars cuz that is what they did for years--and they didn&#39;t realize that there were waaaaay better options out there for decades? That is kinda how this app feels. Sometimes it works; often it doesn&#39;t; but it is always clunky and awkward to use and they take their server down for maintenance about 8 hours each day. If I had a choice about using John Hancock, based upon their customer technology, I would look for other options. But my employer chose them; not me.
Back in the Stone Age with this app
by dump this app! on 2019/01/26 23:28
Our company Oppenheimer and Co. Inc. uses John Hancock as our 491k provider. What a shame with so many other financial service companies available!! The “verification process” never sends the verifying email so I totally rely on our quarterly statement. What is so laughable the latest offering to the employees is an “account aggregation service” embedded in the app. Who would ever use this when it’s impossible to simply view one’s 401k. I hope HR in 2019 will listen to complaints and find a better platform. Even the presentation of account info - once you get on - provides only clumsy navigation from screen to screen. And don’t bother with phone contact with the agents- long wait and not helpful. BUT they are courteous.
JH app
by USCfanboy on 2019/04/09 15:42
As a millennial, I’ve had various jobs with different companies which led to multiple 401ks with different providers and the JH rep I spoke to helped me consolidate all of my accounts into one at my new company - now it’s easier than ever to view my entire retirement savings through this app and set goals to get to retirement. Love this apps tools and resources over some of the others I’ve had.
New Platform, More Improvements
by hunnybones on 2020/01/25 10:05
Hi, I work at a company that utilizes John Hancock for our 401K retirement plan. On desktop/laptop, it’s much easier to navigate, however keep in mind that this app is fairly new. They announced new changes and that they are transitioning to a new and very much improved platform in the beginning of February. Hopefully, this provides us with a much better, more functional platform to better plan and keep track of our plans for our futures.
Bad app
by MJDHOGG on 2018/02/17 16:26
The app is pretty useless. It isn’t formatted very well, doesn’t allow you to actually do anything other than see your balance pretty much. You should be able to balance your portfolio, view all of your performance for each individual investment, do research on the funds available... it’s a poorly executed app. I wish my company didn’t have our 401k through this program as it is the worst app I have used for professional services.
Needs improvement, but functional.
by The Donger on 2017/11/28 18:30
TouchID support is a must these days, apps that require authentication should not be released without it. More functionality from the website would be nice as well, access to the calculators would be basic. Access to account information information would be nice as well.
This app would have been incredible 10 years ago
by Sierraklub2k on 2019/08/27 00:12
It’s ugly and it hardly has any features. It also looks like it hasn’t been updated since the first iPhone came out in 2011. “MyLifeNow” is a confusing name. Shouldn’t it be “mylifelater” since it’s about my retirement? Or why not just call it John Hancock Retirement since that an actual name people recognize? My guess is because the Company John Hancock wants nothing to do with this app so they space themselves from it.
App worked perfect, bad reviewers must be using a flip phone (lol)
by susquehanna22 on 2019/04/06 13:12
App worked as an app is supposed to. Info was easy to find on app but really liked the aggregating software to manage all my finances. Best of all it was free and they dont charge for the aggregating service.
Worst app I have ever seen
by Abcbcd on 2019/04/28 13:43
I honestly can’t imagine this app being any less useful. Login fails about half the time, it doesn’t tell me anything about my account, and the whole thing looks and feels like it was designed about 10 years ago and was behind the times then too. Thankfully you can login to JH using personal capital, even if it is very slow to update there.
Negative ratings? It’s the BEST!
by GoHoos!!! on 2019/04/06 13:18
I’ve worked with a number of different companies over the years and various apps with Retirement plans. The John Hancock app is the best I’ve worked with across the board!
Please update
by NYFitter638 on 2020/01/13 00:36
This has been an okay at best app. It has given you the basic information you need to check your account. It has recently been malfunctioning. It won’t load account info. I have used it at home on WiFi and at work on WiFi. No updates are available and haven’t been done for as long as I’ve had the app.
When will you create an app that works?
by No Bag Dahl on 2020/02/25 14:49
Not sure why this even exists, other than to irritate users. After logging in, I get the pinwheels of death - every time. It never shows my balances or activity. I have to link to the full site to get any information. This has been going on far too long. How about just dump the app and admit defeat?
Did I travel back in time?
by jaeclent1984 on 2020/03/19 09:03
What... the... hell... you would think that in 2020 you would have a mobile app that has lots of functions of a website. It LITERALLY makes you go to the full website to do everything. You might as well permanently delete this app. I mean the company should delete it from the face of the earth.
Really frustrating
by TL0981 on 2019/12/18 00:39
I’m ok with the app being a very basic quick and easy way to check my balance on the go. The problem is, It stopped letting me log in and just spins and spins and goes nowhere. Have not been able to access for days now. I am able to get in through the full site. Go figure!!
Upgrades are awesome
by METWET78 on 2019/04/06 13:24
I’ve have a retirement account at Empower and now this John Hancock one. The capabilities and overall layout of this app is hands down the best!!
Barely functional
by Maboud on 2019/08/09 12:28
The app is in pretty rough shape. Outdated visually as well as technically. The information provided is spare, at best, and inaccessible at worst. This could be so much better. Until they make the app at least on par with the mobile browser version of the site, it will remain useless. JH can do better, and should.
Used to Work
by xavshwjrkd on 2020/01/20 00:43
Not sure what happened to this APP; I’ve used it for several years. Now, it gets stuck AFTER I have logged in with fingerprint. When I reinstall the APP, it suggests I need a second level of security but promised email never comes. No issue going to full site. This APP is defective.
Ridiculous
by jessicalis777 on 2018/06/24 23:56
I hate that I can’t see my actual investments using this app. This is only useful to see the total amount you have invested. I can see that same info in Personal Cap. I want to be able to see my actual portfolio. Can’t believe this is a major institution’s app.
Mylifenow
by movedfromBoston on 2019/04/08 14:11
Improvements to this app have made this a handy financial planning tool.
App
by carpentr131307 on 2019/12/26 15:44
Worst app in the world, has not worked to get in for last two weeks, Wonder what they do for all the money they make off their investors. Will be moving money soon. Minimal info if it did work. Would give it 0 stars but requires min1
Bad app
by mc1home on 2019/12/31 14:16
I really would like for this to work. Have talked to support tried everything under the sun it’s just a horrible app. I’m sure they could do better just hire a 6th grader. I use fidelity app all the time it’s top shelf works very well.
Useless
by JudyHenderson1988 on 2020/01/26 13:42
Never can log in, open, use. Past week gives same error message - your phone doesn’t have service. Ridiculous.
Stopped showing accounts
by HikerLance on 2019/12/18 12:09
It’s always had a very bad clunky interface. I can deal with that. But now the accounts no longer show up.
pos crap
by Nanocal on 2017/09/16 17:44
iPhone 5 load slow and shows errors. Fix it !!!!! As of 9/17 still crap. Their website doesn&#39;t even work with mobile devices. This company IT is mediocre
Primitive, basic and slow
by dvsterk on 2019/04/22 23:37
It makes me question should a company that won’t pay a developer to create a quality useful app should be managing my life’s finances. Rebuild it and make it useful.
This app needs a lot of work
by Thenell845 on 2020/01/03 11:24
It’s 2020 and a digital world and a company this size should have a MUCH better app. Please invest some time and money into making some development improvements.
Junk app
by Glenn.JJ on 2018/02/23 03:32
I’ve been using Mint to keep up with my retirement account at JH for a while. No issues. However when I try to use this app it won’t let me login. “Failure to authenticate”. What?? Mint can authenticate but the JH app won’t? Oh well.
Cool for 2007
by jimmyr2022 on 2019/05/21 01:43
This app would be pretty good if it were 2007. Only starts about 25% of the time and the layout and features are lagging way behind others.
Doesn’t Show My Balance!
by satourdoug on 2018/04/17 19:54
This App is Useless! I have to log into full website for my balance! Website not very professional! I am unable to sync with my Mint Personal Finances App.
What happened??
by Ace Driver on 2018/08/21 14:38
Touch ID no longer works since this update. Boooooo
Can’t Login Through App
by Iban0 on 2019/05/22 21:11
I’m able to access my account on the computer, but for some reasons it is blocked on the app... go figure
Trash app perfectly representing their trash customer service
by meadme on 2019/07/16 13:32
App is essentially pointless. Want to do anything to your account? Redirect to safari to login there....okay...
John Hancock
by Non licensed reps on 2019/09/01 12:51
Cumbersome not user friendly generic information even logged in you cannot get beneficial information on your account .
Don’t download
by 55++ on 2019/08/31 03:03
Forwards you to the full web site version. Why even waste the time to say you have an app.
Doesn’t work!
by Cruisin55 on 2020/03/12 18:04
Once I log in I can’t access my accounts. I can click on it all day and it WON’T open! So frustrated.
Useless garbage!
by joeinlaguna on 2019/04/29 19:31
Why should my company give JH our 401k when the company (in 2019) can’t design an useful app? As CFO, I will move our plan away from such a company.
Useless
by ffhrxbucycitxiycoyfouvofy on 2019/12/19 21:20
App states my phone number and email address are invalid. Cannot get a second-factor authentication so app is useless.
Terrible
by balibliss on 2020/01/14 21:33
I can’t even express how out of date and crappy this app is...it’s embarrassing, seriously please please update it!
Frustrating app
by Ksk on attack on 2019/12/26 13:54
This app crashes all the time and can’t login most of the time.
Trash App
by mkyllo on 2019/12/28 23:54
This app never loads all of the data. Errors out and is completely trash. Try better...
WORST app EVER
by and-Q'ness on 2019/12/25 18:01
App rarely loads - churns and churns. And when it does load, not all fields populate. I hope they invest better than create and manage apps. Worthless.
Very bad
by dougo58 on 2020/03/29 17:59
I finally removed the app because it never worked.
No good
by Law243 on 2020/01/09 13:06
App is essentially non functional, will log into account maybe 2% of the time.
Rubbish
by rdingo on 2019/05/14 22:28
Can not login to my account. It seems they’re not even attempting a fix?!
Poor App
by barrybo on 2019/02/24 22:28
I can login to my account from the web but the app doesn’t recognize me. Where’s the app for JH Pensions?
Horrible App
by tsleprechaun on 2020/03/03 05:39
I can log in but can’t get any financial information. What happened?
Outdated
by Stevemcam on 2019/02/03 16:40
In this day and age, your app is still formatted for iPhone portrait mode only. How hard is it to format it for an iPad? Useless to me.
Terrible App - JH should be embarrassed
by JFAKV on 2018/12/24 15:23
This apps one saving grace is that it directs you to its website on safari. Sad and embarrassing interface. Shame on JH.
Why bother
by unfav exp on 2020/01/22 00:42
Worthless app. So far behind the other platforms.
Rating Trends
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Current Version (2.5)
2.0
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Version History
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