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App name
Hotwire
Description
Get great deals on name-brand hotels and car rentals in hotspots around the world. Save up to 60% with Hot Rate Hotels and up to 50% with Hot Rate Cars. If you find a lower price within 24 hours of booking, we’ll match it and refund the difference. With the Hotwire App, you can: • Get mobile-only deals on hotels and cars • Book 4-star and boutique hotels from Hyatt, Four Seasons, Radisson and more • Shop below-agency rates on thousands of cars from Hertz, Enterprise, Avis and more • Check reservations, trip details and confirmation numbers on the go • Contact Customer Care 24 hours a day • Pair your iPhone with your Apple Watch for at-a-glance trip info
What... no flights on the app?
by frdhjb on 2019/05/17 13:08
I see hotels and rental cars offered on the app, but no flights? Absurd.
Very disappointed scam to get more money
by dorth s on 2019/05/17 12:43
Booked a car rental. Checked the reservation everyone looked good. When I printed it out for my records instead of am pick up and am drop off it was booked as pm pick up and drop off. Off course I called Hot Wire to change this and was told no change no cancel. Solution only exception they will cancel reservation (to be nice ) and I have to rebook and guess what higher rate. Also wait for refund. No date change was taking place Not sure the issue. Reps were oh well should have checked it before booking ! Which I did and it was am I Think this is rigged to make an error so they can make more money. Never again will I use a Middle man.
Disappointed
by Loztk on 2019/05/17 01:45
Lived in this town before and have stayed in this hotel several times. Unfortunately it needs a lot of work done to it. Outdated. Seen so much change in it
Mrs. Hinton
by Man Hinton on 2019/05/14 04:45
I have used Hotwire for over 20 years! My family and I have enjoyed wonderful travel experiences through the use of this app. Thank you Hotwire!!!
Wonderful value
by Scc808 on 2019/05/14 00:32
Love this app
Mother’s Day
by KimLVA on 2019/05/13 20:25
My situation with a car rental was not good do to the Retailer! I refused to let tht rain on my Mother’s Day Holiday weekend! Today Monday May 13th ,I decided to call to report and resolve with Hotwire. Lai the Hotwire rep handle everything in the most professional manner ! We need more like her! Thanks Happy Customer KL
Best Value!
by Micheline Sz on 2019/05/11 14:50
I have been very happy saving money over the rack room price! Thanks Hotwire😛
Hotwire policy unsatisfactory rated
by J A S O N G. L. on 2019/05/11 03:58
Be advised when inputting a “secondary” guest on the app when registering for a room, you may have to book and pay for another room. My secondary guest info became the primary guest and was the only person allowed to check in; although it was my account, and the Westin Bonaventure (DTLA) required a fax or email from Hotwire permitting me to check in, because the primary/secondary guest was not present. The Hotwire representative was not authorized to send a fax or email to the hotel, nor was his supervisor. Their policy is to send a request to another department in an overseas country, and that department had the authority to send the required fax or email. After 3-4 hours of waiting and nothing was sent by Hotwire I was forced to look for another hotel room. Disappointed guest here.
Best prices
by Megc87 on 2019/05/08 14:30
We have always been pleased with Hotwire picks
Disappointed!!
by veronic71 on 2019/05/08 14:30
I’ve been using Hotwire for a while now but never the app and ever since I started using the app I’ve had a problem every time. I wanted to book one night not 2 nights the system sometimes freezes on you and Press is more than one night so people please be aware it’s better to call or online but NOT the app. To be completely honest I hate hate the app it just booked 2 night instead of one in the people at customer service can I help you because at the end of the day that was your mistake for not paying attention to the app. Because apparently it is your responsibility to make sure the app works properly on your phone.
Love the deals-won’t work with my Apple Pay
by JDeereRocks on 2019/05/07 00:32
Apple Pay works fine everywhere except within Hotwire. Gotta get this fixed!
Confused
by Satan88888 on 2019/05/06 01:20
What wrong with the card number is invalid
Currie
by flygainz_ on 2019/05/05 16:10
Thanks for providing the best options when needed . I'd like to see more choices but hey your doing good !
Don’t use it out side of the USA
by Traveler1212 on 2019/05/05 15:39
During the Christmas I was in Dubai, I straggle couple of times with Hotwire booking. One time I had been charged additional 150$ when I arrived to the hotel, the hotel managers informed me that there is 150$ fee for each person, that fees related to ongoing event for the Christmas Eve inside the hotel, even when I was not interested I had been forced to pay it or will not be checked in (well known hotel). Other time I have been given the wrong hotel which is inside the airport and I had to contact the customer service to resolve this matter, it took me 2 hours to solve it. I have been a member for 10 but I am very disappointed and will never use Hotwire.
Great
by Bavarian in SF on 2019/05/04 00:08
Fast easy and so far no hidden charges Thank you
Amazing deals
by auznran on 2019/05/02 13:56
Best hotels at amazing low prices
The best hotel app
by Nickname Attempt #2,233,131 on 2019/05/02 04:33
Consistently gets the best deals compared to other apps. Accurate amenities lists.
Best ever!
by moebitches on 2019/05/02 02:56
Awwwwwssssum
Best app
by Dtsbchicago on 2019/04/30 01:49
I’ve been using Hotwire and recommend it to everybody for over 10 years. I love it
100% Satisfaction with multiple uses
by MollynKeith on 2019/04/26 17:19
I have probably used Hotwire 20 times or more for both business and personal. The rates are incredible, and I have never experienced an issue. Thank you Hotwire.
Great deals
by Angllllla! on 2019/04/24 05:28
Super easy and Convenient! Never disappointed
Lax stopover
by #luvtotravel on 2019/04/23 16:35
Always the best rate with a brand name hotel!
Unfair policies
by Bagwati on 2019/04/21 03:44
If you are planning trips with FRIENDS, never book hotel via this app. Just because FRIENDS are not blood relatives, this company doesn’t think it’s necessary to consider for a refund or discount coupons if we cancel a booking, especially because a FRIEND is not a blood relative. One of my friends for who we planned a trip got sick due to which we had to cancel a booking. I got a response that refund will be issued only if it’s a family member. This is very unfair. I recommend everyone to be cautious and read through their policies before booking.
Terrible service
by hpham91 on 2019/04/19 19:39
Paid for the hotel via HotWire and arrived just to find out they didn’t receive any information from HotWire regarding my reservation. HotWire refused to refund the money I paid for NO service.
Bill
by ikie G on 2019/04/18 22:17
Fast , easy, best prices
sign in
by pw8000 on 2019/04/18 12:47
very difficult to sign in even with a known password. directions not clear when trying to reserve car on site. Ridiculus pictures of “cars” & “storefronts” to try to identify just to sign in. will give it one more shot here if cant reserve my car i’m gone.
Amazing prices. So simple to use
by hommeG on 2019/04/13 11:59
Hotwire is my go to app for hotels and cars when traveling for business or pleasure. Who doesn’t want to get the best for the least amount of money? That’s what Hotwire offers and it’s super easy to use too!!
Hooray. I love this hotel
by Yve168 on 2019/04/13 04:21
The Hilton is great! The people are wonderful. I stayed here in the past with my daughter and my man!!
Hotwire is one of the best!
by Flapper62 on 2019/04/11 11:48
If you want a great deal on a hotel, then you need to try HOT RATES it is the best way to book a hotel and receive a great price!
The agency Hotwire gave me , Thrifty
by Jetsetter737 on 2019/04/11 04:38
Hi, I rented a car thru you guys and you gave me Thruftybcar rental. The first car was defective so I had to cut my vs ation short and drivecakl tgedwsyvbsck to Nashville to exchange the car, too late to do what I wanted in my vacation . I called strictly they extended my rental one day . I still didn’t get rondo anything since they couldn’t find my contract on the car . It was such a big mess. I took car back to dat. Spoke to the manager at Trifty at Nashville airport location Carlton. He told me that I didn’t have any charges on my rental that it all was refunded. I came back home looked on my Cc to see and there still a charge from Hotwire on the rental car. I’m so confused. This has been the worst vacation I have ever had because of all that has happened. I thought Carlton was gonna refund my charges and he looked and saw where nothing was charged but mybCC said different. I then tried to call Carlton but no one answered at that location. I really feel that the service I got from both companies was quite unsatisfactory for even charging me. How would you feel if it was your vacation?
Discounts abound!
by LA Bluesman on 2019/04/08 05:49
I love the savings and the ease of use!
Cannot sign on
by vision2017 on 2019/04/07 06:15
Lost the password. Yahoo is blocking the all the password reset emails. Contacted hotwire customer service were not able to reset my password keep sending me emails that yahoo blocks. Yahoo says issue is with hotwire in the meantime cannot lock on. Hotwire customer service informed me its not they problem is mine? Hotwire customer service did not even care that they have ongoing issue now several months Since hotwire cannot be sign been using priceline without any issues
Very bad customer service
by Wickster37 on 2019/04/07 03:54
Hotwire will never help you when a situation arises that’s out of your control or when they are at fault. For example, I reserved a hotel that Hotwire stated they had an airport shuttle. I called for the shuttle but the hotel said they don’t service the airport I was at. I called Hotwire and they would not transfer the to another hotel near the airport I was at even though the hotel accessed the cancellation/change. Another time, I got a hotel that was to be a 2.5 star rating. I showed up and this hotel had massage parlors, and other sketchy businesses in the rooms of the hotel. I took pictures and sent them to Hotwire. They would not cancel or change the reservation even though this star rating was not accurate. Hotwire customer service is by far the worst experience I’ve ever encountered.
Ksack
by kaylasack on 2019/04/06 20:53
Rent through Hotwire every summer! Love it!
Easy to use and great rates
by zerodfx on 2019/04/05 12:26
I just booked my car rental from the air on my flight to MSY in less than 5 minutes!
After making a reservation my account couldn’t find it. I cannot find ANY help on line.
by pianopotter on 2019/04/02 15:51
Not user friendly
Why??
by UpsetAngry8 on 2019/03/31 11:24
Why does this app keeps downloading on my phone without my consent???!!
Won’t ever use Hotwire ever again
by mauitoll on 2019/03/30 12:34
I didn’t read the fine print. That’s on me. I booked a hot rate and can’t cancel. That’s ridiculous. I’ve never booked a car rental that can’t be change. Total rip off. Live and learn..... and never using Hotwire again
Excelente
by Beautiful Sagittarius on 2019/03/29 15:31
Excelente herramienta de búsqueda de acomodo económico
Wonky iPad App
by iDrive75 on 2019/03/28 05:07
I’ve always been a Hotwire guy. I continue to use them even though they can’t get their iPad app right. Orientation and Keyboard are not reliable even with frequent updates. In landscape they finally got it figured out only to have the keyboard pop up in portrait mode.🤷🏻‍♂️
Hey
by Whamp217 on 2019/03/27 01:44
Good
Beware of booking unnamed hotels
by TheMerrierTerrier on 2019/03/26 23:51
I booked a night at unnamed 2 star hotel in Anaheim one night. When I arrived, there were 2 squad cars in the parking lot interrogating someone. There were several ladies of questionable circumstance hanging out in the doorways of their rooms. I then looked up reviews of this motel online and found out this place was notorious for drug use, prostitution, etc. Before checking in, I called Hotwire to let them know of the situation. They were not willing to make any adjustments. I wasn’t expecting the Ritz but this place was beyond safe. This was especially sad since it was blocks away from Disneyland. What if a family had booked there? There was no way I was going to stay there and called it a loss. Hotwire was not willing to make any amends. I never used their app again.
THE WORST CUSTOMER SERVICE
by RockJunkie_NJ on 2019/03/26 18:52
Beware. If you ever plan on calling customer service to get a refund or change your travel plans stay far away from Hotwire. It’s like they have a script that they will NOT deviate from. They will NOT provide any type of refunds or work with you. They don’t even listen. HORRIBLE. For context, i was a first time user on the site and booked a night. As soon as I hit book I realized the date was not only wrong but the event I was going to was canceled. Called within 5 minutes. Customer service wouldn’t do anything except ask me for a new date. You get what you pay for.
Good app
by Johnle07 on 2019/03/26 18:40
Easy booking
The Best
by 7tru on 2019/03/26 17:44
The Best
Misleading.....
by djqodjwjnw on 2019/03/26 08:59
So, in order to use hotdollars that they credit you for screwing up in the past, you can only redeem through the website, which they did not specify anywhere!!!!! Defeats the whole purpose of installing the app since the browser continues to redirect to the app to complete booking. Waste of my time. The hotdollars was to make up for not refunding me on a reservation that was completely booked upon arrival, so they still have issues with getting things right.
Bait and Switch
by Woodyn79 on 2019/03/25 03:50
I’ve had some great deals with Hotwire but the past several times I’ve got the bait and switch from them. At least the last 5 times they show 2 or 3 great hotels and one that is like a 2 out of 5. And then they are like, the last person got the great hotel! Like you have a chance! Then I get the lame hotel! Getting to where I am going to Hotels.com more. I’ll pay $20 more to avoid getting a run down hotel in a not so good area!
Adventure Bound
by indygirl💜 on 2019/03/23 15:04
We have enjoyed using Hotwire on many trips. We use the Hot deal and we never know where we will stay which usually makes for a great variety of hotels in the area of choice. So get out and see some places and save on your hotel but with a sense of adventure 💯
Not using Hotwire anymore
by fjjiooojjmkj on 2019/03/22 12:41
Haven’t had a good experience with any of the companies Hotwire has connected me with. Typically end up spending 2-3 times the advertised price, only after arriving to the hotel or car company. Companies always seem shady. Not into it.
Awesome
by 1964 Shasta on 2019/03/22 00:48
Using the Hotwire rate has never let me down
Advantage car rentals
by jnrrt on 2019/03/21 18:48
Had to ask to have a different vehicle. Car was all scratched and dirty. Tires were at the end of their use. The next vehicle wasn’t much better. The inside was not clean and still scratched up. Next time I’ll go with a National car rental company.
Seriously the worst ever !
by ph_ag on 2019/03/20 20:22
Warning false advertising - just as another reviewer experienced I was also charged for a room but then receive an error. Which means the room and that deal “got away” which is bs. I called and they stated the price went up reason why it did not book but yet charged my card. So I asked can you they use that credit to pay the difference to book another room they said no. So I let it be and waited til the next today to see if my credit card got refunded back. Nothing yet..... so I saw the same deal again (my mistake) and I tried to book it and the same error I received. I got charged again, so now I have two charges pending. I understand that it’s not fully charged just a hold but on my end it shows that it’s charged, now I have to wait 3-5 days. So now I can’t book anything for my birthday weekend. So be aware DONT USE HOTWIRE - PURE FALSE ADVERTISING!!!!
Site Choices
by keaaubob on 2019/03/19 23:39
Hotwire is my first stop for four decades for all hotels and cars and second stop for air travel.
Stay away of this App
by Vazqum on 2019/03/19 12:25
All the hot Deals are not changeable or Refundable. I noticed that after paid and received the email with the note. Immediately call them to cancel and they said NO. This is not fair at all they don’t even cancel after 2 minutes?
Good luck if you have a problem like no room, no car etc
by Bill D from Tx on 2019/03/18 04:00
They are not responsible for anything ever!, take it up with the agency, hotel or airline. Type car you rented not available, too bad. Room upgrade you paid extra for not available, sorry you prepaid you get what ever is left. 7-8 issues over the years not 1 time has Hotwire intervened or even act like were sorry much less do anything to help out. User be ware you pays your money and you takes your chances with these guys
Always happy using Hotwire
by wilsonjimmy on 2019/03/13 22:04
Great experience and money saver. Easy to use. Highly recommend to all
Cheap
by Lizzyyes on 2019/03/13 03:11
I love the way that they are cheap and reliable when it comes to transportation
Get what I’m looking for
by Rmason7338 on 2019/03/11 23:30
Somehow I always get what I’m looking for on this site. I’ve used it many times.
Pretty much straight to the point
by music92411 on 2019/03/11 19:39
Best prices painless easy to use linked to Apple Pay recommended
The death of a child isn’t significant?
by jjdf22468 on 2019/03/10 20:28
I needed to change a reservation in Louisville, Ky. My granddaughter is going to be taken off of life support tomorrow and we are traveling to be with my son. When I saw the location of my booking, I was not comfortable taking my wife to that location. I explained the situation to Hotwire, but they refused. I explained why we are traveling and they arrogantly asked for documentation regarding the funeral. I’ll send the obituary and I’ll pay for 2 hotel rooms tonight instead of 1. I’ll use Hotels.com every time from now on. (More personable customer service)
Predictable
by mr.jaecox on 2019/03/09 22:15
I knew I would get the lesser of the two hotels.
Car not available
by bbbfisch on 2019/03/09 16:28
He worse experience that I had, I lost half of my day and could not have a car, they are going get refund but ruined my day. If there’s no car available they should not let us make reservation and pay for that.
Prices are slippery
by Toonses the Cat on 2019/03/09 01:55
I found a decent price. My screen locked for less than a min. When I got back to the page the price went up $4.00. Unbelievable geesh
Not good
by no nickname allortaken on 2019/03/08 23:45
Show the 3 nice hotels and one that is cheap anyway— say you can save money but give you the cheapest hotel anyway and the worst of the 4 hotels to save $20 ... really - as others have said — stay away now I will find another hotel and pay again. I just need a safe and clean room for a reasonable price and this is not right
Sign in doesn’t work for month
by Marinafrenchie on 2019/03/05 04:05
I like Hotwire and have been using it for years but since nov 18 I can’t sign in my account. I called them and they acted like I was crazy. I created another account with another email address and it doesn’t work either. Just annoying
Hotwire is terrible!!
by Bubbs323 on 2019/03/03 22:17
I had the same promo issue another reviewer had. My promo code of -$15 did not go through. We then had a flattening tire and had to drive 20 miles back to the airport rental and it took 2 hours total to exchange the car. Somebody filled up a near flat tire and didn’t say anything to their manager and let us take the car. Neither Hotwire nor Advantage would give me any refund for either the promo code or the exchange inconvenience! They offered me a $10 credit for future rentals after 1 hour on the phone talking to an agent and a manager. What a joke! I’ve used Priceline for years and enterprise when I can. They took off a whole day rental with no hassle because they didn’t clean the car and it had sand all over and smelled like a wet dog. Hotwire wouldn’t refund me a penny for their bad service!
Scam and false advertisement
by berimbao@ on 2019/03/03 09:34
The discount advertised is totallay wrong. I just booked a hotel in Islamorada expecting to pay $269 for a $494 room. Hotwire is selling the same room for $319 at the same time. I feel scammed!
So easy to book
by Joejamison on 2019/03/03 04:05
Good integration with Apple Pay. Only gripe is sometimes you find a hot rate hotel that looks awesome, and when you click it, it’s already “sold out”. Suspect. The app works great though. Saves all the info so you don’t have to input all that redundant stuff, including payment. Pay with a fingerprint. Yeah!
Cannot Connect to Hotwire.com
by Jay Paladin on 2019/03/01 02:08
For some reason I cannot connect to Hotwire servers. I get a message “no internet connection “. I don’t have this issue with other apps.
Worst App Ever!!
by Tajlena on 2019/02/25 02:54
Most frustrating experience using this app of any app I’ve ever used. I called up support and they told me to delete device and reinstall, which I already did many times and still does not work. This app makes me not want to use their Hotwire service because it is a complete pain in the butt. This message constantly pops up, with no one from the company to help provide proper tech support: “Something went wrong. Check your internet connection, and verify device time and date is correct.” Spare yourself the headache and skip this app unless you’re into being aggravated and have a lot of time to waste.
Always the best deals
by Zingara72 on 2019/02/23 20:22
I am a flight attendant that commutes for a living. I use this service all the time because I get the best deals. And if there is a problem, customer service was always friendly and quick to remedy the situation
Amazing
by jc76mi on 2019/02/19 03:27
Best travel app ever.
Very good
by 30543 on 2019/02/18 15:31
Have a good hot rate
Hotwire
by henrydiva on 2019/02/18 11:36
Always get the best rate
Good prices, lousy app
by amun-re on 2019/02/18 06:34
Every time you leave the app, however briefly, it resets completely once you return to it, forcing you to start your search over from scratch. Extremely inconvenient when trying to juggle multiple tasks across different apps (which of course is common when arranging for travel). Closing all other apps, uninstalling/reinstalling, restarting phone, etc makes no difference.
Best deals in town best app
by NELLY CRACK DA DON on 2019/02/18 00:47
Nice deal on a suv Yukon 7 passenger they have the best deals in town
VERY DISSAPOINTED
by Edgar17rating on 2019/02/17 00:20
Firstly, I would like to say I have used this app multiple times and I had not had a issue until this last time I used it on 2/16/2019. I chose an area in the southwest of Austin considering I was coming from Houston, tx. When I booked and paid they gave me a hotel all the way in the northeast side in round rock, Texas!!! Like how does that happen! It was and extra 30mns up north from downtown where I was going. The hotel was horrible and it was not worth it. I ended up cancelling even though it says on here no refunds. Lost all my money but oh well. Will not be using this app again.
NU Rental Car
by BC$67 on 2019/02/16 04:48
Booked a Hotwire deal for a rental car. After landing at LAX no one heard of NU Rental so there was no shuttle available. Called the number provided with the confirmation. Absolutely, no help! They could not reach company on the phone. I ask for a refund, they said all deal are final... No Refunds, BUT could book another car over the phone! This HOTWIRE is a scam! Do yourself a favor and look elsewhere.
Love love love
by DavinD11 on 2019/02/14 19:51
You guys always have the best deals!!! Thank you
GB stay
by bjm1251 on 2019/02/14 15:29
Great price and EASY
Signing in has become ridiculous
by Ex Cityslicker in K of P, PA on 2019/02/14 03:33
I am fed up with trying to sign on to Hotwire on my smartphone and have gotten fed up on numerous occasions and went to Priceline.
Real fast
by squirrelYo on 2019/02/12 22:03
I like this app but how do I earn rewards?
Military mom
by Bc1723 on 2019/02/11 12:38
I would not recommend ANYONE military affiliated use Hotwire!!!! My son has been deployed serving our country for 8 months and I had booked through Hotwire to be at the base when his ship returned since I am a special ed aide my funds are very low. His ship got extended a month on deployment so I tried to change the date of my stay NOT a refund....all I wanted was to change dates because it was nothing anyone could have known would happen when they got extended. I tried numerous times speaking with Hotwire and they would not budge!!!! These people are not military friendly whatsoever they do not care!!!! Giving them one star was even to high for a recommendation!
Basically, theft.
by Jeffry H on 2019/02/11 08:18
Terrible customer care.
Login failure
by PremiumGuide on 2019/02/07 18:36
Login doesn't work with facebook or regular login. My profile isn't save, neither are my trips. practically useless.
Hotwire rip-off!
by Sheinels on 2019/02/06 19:24
I booked a car rental through Hotwire yesterday, the price went down $140.00 today, is was also through Hotwire but they refused to give me the lower rate or cancel my purchase. I strongly recommend that you DON’T ever use HOTWIRE it is a big rip-off. I will never use this company again !!!!!
Please do not download app
by bjn1990 on 2019/02/01 21:47
I tried to book a room with this app but instead they took my money and I’m having a problem with them refunding me my money do not book with Hotwire this is the second time that this has happened to me
Best deals I’ve found
by Siberian Tigger on 2019/01/31 19:04
Hotwire is my go-to app for hotel deals. More than any of the other big name hotel sites I’ve tried, Hotwire consistently has the best deals.
No real option provided
by SharonGomezPR on 2019/01/28 07:54
I booked a hotel due to a delayed flight after at 12:30 am 28th of January. The flight was delayed until 6:10 am the airline would not cover hotel expenses but I still need to sleep to be able to function on a Monday to go to work. Booked The Hard Rock Seminole, where I was told is sold out and that they can’t check me in at 1:00 am and she mentioned various times that she couldn’t do much because I booked through a 3rd party meaning HOTWIRE. So there’s no real benefit to booked through Hotwire because you are not treated like a client they want to help. I needed to sleep the few hours left to pay an Uber AGAIN to catch a flight that was delayed so instead I’m here writing my first EVER bad review to a company, I have been working 3 weeks in a row and I pay for a room that is not available and I’m Just wondering around the Hard Rock Seminole, I was told if I get a players card that I might get a chance of getting a room, so if that was even possible what wasn’t there a room for me from 1:00 am until 4:30 am that I have to head back to the airport o make it to the flight in time.
Have Microwave and up date charging ports
by i want to thank yahoo on 2019/01/27 11:58
They need to have microwave available in all rooms. They need to at least install charging ports compatible with USB ports that one can plug phone onto directly.
Don’t ever book Hotwire
by double007girl on 2019/01/25 14:03
I booked airlines and 2 night stay the airline confirmation was never provided and I could not get checked in time because Hotwire does not answer the phone lines without a long wait also since I could not catch my flight they said they arranged for hotel late arrival but when I arrived the hotel said they see my reservation but sold my room and they were sold out and could not check Me in. This was 8 months ago and I am still fighting to get the money I paid for the 2 nights hotel stay I never received.
18 year user
by Vidathedj on 2019/01/24 17:50
Hotwire has greatly improved the quality of my life. I’ve been an avid, loyal customer for many years and love it. Really spoiled on car rental rates and hotels. Thanks for everything.
Best last minute RATE EVER
by sue Louard on 2019/01/23 14:46
I called a few rental car places they were charging me between 15-20 dollars more than Hotwire! No need to search around
Always the best rate by far!
by cvollbracht on 2019/01/20 01:57
I started using Hotwire 9 years ago, and I can’t recall being able to find a better hotel rate else where. The app is amazing, it allows to make a reservation in a few clicks when I need a reservation quickly.
Nice job
by ksl2121 on 2019/01/18 15:46
It’s Great Thanks
No savings
by zmnbvcxzlkjhgfdsaooiuyrewqqq on 2019/01/13 23:09
Hotwire indicated rate was 50% off but hotels direct price was only a dollar more than hot wires price
DONT DO IT
by Mayra93 on 2019/01/11 17:49
Don’t book with them!! Customer service is useless. They don’t know what they’re doing. There’s hidden fees up the butt but everything’s non refundable so you’re ultimately stuck. Worst experience. Stick with hotels.com or book directly. You’ll save yourself tons of frustration
My Favorite APP
by Faethchick on 2019/01/11 11:36
The best travel app available! I love earning free nights and the customer service Dept is always so helpful.
Mostly good service
by Wellrope on 2019/01/10 04:56
I’ve used Hotwire several years and have rarely been disappointed. Most of my usage is booking some weekend hotels. We have been very frustrated that recently Hotwire combined the downtown area and the 7th Street District in Fort Worth. I’ve mostly stopped using Hotwire when we desire to go to downtown Fort Worth on the weekends because we risk not being near the areas we prefer. We like both of those areas, but it is too spread out to enjoy if the hotel is in the 7th St. District, but our entertainment that weekend is downtown.
Hotwire customer care terrible
by Pointless games on 2018/12/27 01:38
Booked a hot deal and my card was charged. I was then brought to a screen that said an error occurred and that deal was no longer available. So I had a full trip charged to my card and Hotwire customer care refused to do anything except lay the blame on my credit card company and me. Took 4 days for the credit to be available on my card again. Their customer care department is a third party company out of Malaysia that refuses to give you information on how to contact Hotwire corporate offices after they ultimately refuse to help you. Stay away from Hotwire. They’ll cause your money to be caught in limbo while you watch hotel prices get higher by the day waiting for it to be freed back to available credit. I booked my room directly through Hampton Inn, the hotel Hotwire suggested I’d get with the hot deal and they were more sympathetic to my problem than Hotwire was and provided the same rate. Do yourself a favor and book directly through the hotel. Many times they’ll honor prices found on apps like Hotwire. Avoid Hotwire, Expedia and Priceline. They’re all the same company who doesn’t care about you. Just a middleman trying to carve a slice of something they don’t deserve.
The agency Hotwire gave me , Thrifty
by Jetsetter737 on 2019/04/11 04:38
Hi, I rented a car thru you guys and you gave me Thruftybcar rental. The first car was defective so I had to cut my vs ation short and drivecakl tgedwsyvbsck to Nashville to exchange the car, too late to do what I wanted in my vacation . I called strictly they extended my rental one day . I still didn’t get rondo anything since they couldn’t find my contract on the car . It was such a big mess. I took car back to dat. Spoke to the manager at Trifty at Nashville airport location Carlton. He told me that I didn’t have any charges on my rental that it all was refunded. I came back home looked on my Cc to see and there still a charge from Hotwire on the rental car. I’m so confused. This has been the worst vacation I have ever had because of all that has happened. I thought Carlton was gonna refund my charges and he looked and saw where nothing was charged but mybCC said different. I then tried to call Carlton but no one answered at that location. I really feel that the service I got from both companies was quite unsatisfactory for even charging me. How would you feel if it was your vacation?
Best Deals I’ve seen this far!
by Rifferr on 2018/11/14 04:26
I’ve used Hotwire twice now, both to book hotels in Charlotte, NC. First one was a 4-Star Hotel in Uptown Charlotte for about $111/night which was about $140 cheaper than any other hotel in the city. Next time I used it we got a 4-Star Hotel in the heart of the city for about $104/night - even better than the first time! Although you may not know exactly where you’re staying at the time of booking, it may be worth while if you are planning on being in a big city or somewhere loaded with hotels because this website will give you the best rate because of that no show until book policy. Just read the details like free WiFi, parking, choose your bed or hotel chooses for you, etc. before booking and you shouldn’t have a problem!!
Swindler App!
by Link2Leo on 2018/11/11 01:24
I'm a long time user of Hotwire and thought to have learned the ins and outs of the app through experience but when I booked a rentacar with Ace @ LAX I was greatly disappointed to discover not only is Hotwire deceptive but also dishonest. They are swindlers! A few days before pickup they issue a notice on where to pick up your car. It stated there’s a shuttle from the airport to Ace but sure enough I soon discovered there is no shuttle bus to Ace whatsoever! In fact, ACE's scam is to use other car rental shuttles (thrifty is closest). I was walking around the airport jet lagged after a 10 hour flight like a zombie with my family in tow trying to get to my car. It’s absurd! I attempted to get a taxi but they told me $30 min for a 5 min. ride. Finally I figured out how to get there by thrifty's shuttle. What’s more, I wrote a long letter to Hotwire explaining my predicament and got no response. They never reply to these reviews here because they are swindlers and liars. I pray nobody goes through rentacar hell like I did.
Won’t even switch hotels when you’re in danger
by Lil Wonder on 2018/04/08 20:48
Last year I used Hotwire and I got booked at a Hotel that I was previously booked at through Hotwire in another year and which I felt very unsafe. When I called to see if I could switch hotels and explained to them that the previous year I had an incident happened to me where I was assaulted at that hotel, they refused to change me into another hotel and told me that all bookings were final. It took me two hours to finally get them to at least change my Hotel as they would not give me a refund. I gave them another chance and I am really angry that I did. This year, I wanted to book a hotel and after entering in a different credit card information for whatever reason it booked a different listed hotel that I did not want to stay at. When I called to rectify The situation they would not do anything about it. I never write reviews and I really hope that no one ever uses this service ever they’re awful.
Terrible app for a terrible company
by Dmpyle on 2017/10/03 04:41
This app and the company behind it are horrible and you can save yourself a lot of pain by avoiding them both. I was trying to book a hotel for the following week and noticed that the app kept changing my dates to the current day every time I refreshed the search. Finally booked one and thought I was good to go. When I arrive at the hotel they have no idea who I am and it turns out the app booked the hotel for the same night I booked it. Then the hotel says someone checked in and used the reservation. I called Hotwire and they said since it’s a “HotRate” deal there are absolutely no refunds or changes, which apparently includes their system screwing up. So now I payed for someone else’s hotel room last week and had to get a last minute room at full price when I arrived totaling over $700 for what ended up being a 7 hour stay in the hotel. I will never use anything with the Hotwire name again
Not accurate description of hotel
by vee562 on 2018/06/19 06:02
I booked a hotel and one of my main filters was a hotel with a pool. I chose the hotel but upon arrival noticed construction going on at the hotel near the pool. I then ask the receptionist and she says it will be opened the next day, FOR SURE. The next day, the new girl now working the front desk, says the pool will be opened after 5. Again I let it go because our reservations were for a few days and we would have time to hang out by the pool once it opened. I return to the hotel later that same day with my two children and husband to see posted signs saying the pool will not be opened til renovations are completed. I was very disappointed with Hotwire for not letting me know this hotels pool would be out of service and then the hotel, Comfort suites Odessa, for giving me the run around. Very inconvenient and upsetting. I work hard for my money and want what I pay for.
Badly run hotel riviera
by bad hotel riviera soutj beach on 2018/07/03 02:08
Hotel housekeeping was not consistent in cleaning the room and many days by 5 pm had to call down before the came to clean. Days that didn’t clean dishes leave coffee pods left sand in the shower etc. secondly we lost power 3 times and twice in one day and was unable to work and one night had to move to a different room. The second time we waited over one hour for the main fence guy from another property of there’s to come an couldn’t even find the power box we had to go switch it back on. After the third time this happened we asked them to in some way for spoiled food in fridge plus all the other inconveniences plus one day not be able to work and losing work I asked for some sort of compensation and for 45 minutes attempted to reach something and hotel refuse to do anything for all the issues that we clearly there responsibility
Seriously the worst ever !
by ph_ag on 2019/03/20 20:22
Warning false advertising - just as another reviewer experienced I was also charged for a room but then receive an error. Which means the room and that deal “got away” which is bs. I called and they stated the price went up reason why it did not book but yet charged my card. So I asked can you they use that credit to pay the difference to book another room they said no. So I let it be and waited til the next today to see if my credit card got refunded back. Nothing yet..... so I saw the same deal again (my mistake) and I tried to book it and the same error I received. I got charged again, so now I have two charges pending. I understand that it’s not fully charged just a hold but on my end it shows that it’s charged, now I have to wait 3-5 days. So now I can’t book anything for my birthday weekend. So be aware DONT USE HOTWIRE - PURE FALSE ADVERTISING!!!!
Beware of Scam
by Ben0564 on 2018/10/15 03:57
I booked a hotel on Hotwire. I arrived at about 10pm only to find out that the hotel was over booked. The hotel said they would tell the third party (Hotwire) that they would approve a refund for the night and comp me a night stay at a nearby motel. Once I spoke to Hotwire, they said that they would apply a credit in my Hotwire account in addition and this credit would be good for a year. Luckily I called Hotwire back to confirm the credits. The new guy customer service rep informed me that the credit in my Hotwire account was what I was getting. After a conversation explaining that I didn’t understand it that way I asked to just credit my card. Let’s think about this, if I don’t use that credit within the years time I just lose the money! That sounds like a scam and will be in touch with the better business burea.
Very bad customer service
by Wickster37 on 2019/04/07 03:54
Hotwire will never help you when a situation arises that’s out of your control or when they are at fault. For example, I reserved a hotel that Hotwire stated they had an airport shuttle. I called for the shuttle but the hotel said they don’t service the airport I was at. I called Hotwire and they would not transfer the to another hotel near the airport I was at even though the hotel accessed the cancellation/change. Another time, I got a hotel that was to be a 2.5 star rating. I showed up and this hotel had massage parlors, and other sketchy businesses in the rooms of the hotel. I took pictures and sent them to Hotwire. They would not cancel or change the reservation even though this star rating was not accurate. Hotwire customer service is by far the worst experience I’ve ever encountered.
Beware of booking unnamed hotels
by TheMerrierTerrier on 2019/03/26 23:51
I booked a night at unnamed 2 star hotel in Anaheim one night. When I arrived, there were 2 squad cars in the parking lot interrogating someone. There were several ladies of questionable circumstance hanging out in the doorways of their rooms. I then looked up reviews of this motel online and found out this place was notorious for drug use, prostitution, etc. Before checking in, I called Hotwire to let them know of the situation. They were not willing to make any adjustments. I wasn’t expecting the Ritz but this place was beyond safe. This was especially sad since it was blocks away from Disneyland. What if a family had booked there? There was no way I was going to stay there and called it a loss. Hotwire was not willing to make any amends. I never used their app again.
No real option provided
by SharonGomezPR on 2019/01/28 07:54
I booked a hotel due to a delayed flight after at 12:30 am 28th of January. The flight was delayed until 6:10 am the airline would not cover hotel expenses but I still need to sleep to be able to function on a Monday to go to work. Booked The Hard Rock Seminole, where I was told is sold out and that they can’t check me in at 1:00 am and she mentioned various times that she couldn’t do much because I booked through a 3rd party meaning HOTWIRE. So there’s no real benefit to booked through Hotwire because you are not treated like a client they want to help. I needed to sleep the few hours left to pay an Uber AGAIN to catch a flight that was delayed so instead I’m here writing my first EVER bad review to a company, I have been working 3 weeks in a row and I pay for a room that is not available and I’m Just wondering around the Hard Rock Seminole, I was told if I get a players card that I might get a chance of getting a room, so if that was even possible what wasn’t there a room for me from 1:00 am until 4:30 am that I have to head back to the airport o make it to the flight in time.
You lose all compensation when you book through them!
by Dan Loves Debbie on 2018/07/28 15:44
If there is a problem with the hotel Hotwire will only offer $25. No full refund even if they do something horrible. In my most recent case I saved $9 over booking the Comfort Inn Downtown in Chattanooga only to have the staff ignore our do not disturb sign and wake us early. Normally I would get a refund from Comfort Inn. 1 hour on the phone and texting with Hotwire and the best they can do is $25. This applies to thefts from your room and other losses also. Not acceptable!
I like them! J.O.
by Sal-bug on 2018/04/17 16:25
I travel on business a lot and use Hotwire often especially on short notice. This app has worked for me 99% of the time. And if I ever ran into a problem with any stay a quick call to them and it was taken care of immediately no questions asked. I personally can't say a bad thing about this company. Using this app requires the ability to read between the lines and knowing the areas to hit on a great hotel. In other words if you have half a brain it's a great way to go.
Left me stranded
by Jnaumow on 2017/10/16 14:57
Booked a hot rate rental car and upon arrival the rental car company refused to honor the confirmed reservation. After calling Hotwire they kept me on hold for 30 minutes while they spoke with the car rental company. Hotwire’s response was that the company would not adjust, but Hotwire would make a special concession this time and refund my money. The agent acted like I should feel privileged that I would get a refund. No offer or willingness to find me an alternative rental with any of the handful of companies available at the airport where I was at. Needless to say I used a competitors website and was able to book a similar deal in 5 minutes and walk out with a car. Pathetic customer service and they will not see my business again.
Hotel ratings exaggerated
by Traveler with taste on 2018/02/13 01:29
I use this app a lot and although I appreciate the good deals. It seems like some of the hotels are rated with a higher star value than the actual hotel could be rated for. I have purchased some of their hot deals for a three star hotel that turned out to be barely better than a Motel 6. I Purchased a hot deal for a four-star hotel with 80% reviews to find out it’s on Sepulveda Boulevard and a best Western motel. I don’t know who is grading the stars, but in my book, there is no such thing as a four-star hotel on Sepulveda Boulevard. And of course, when you purchased the hotel, you do not know what hotel or where it is. And once you find out and see the room, there is no refund or cancellation or reducing your stay.
Vê careful! horrible search system
by traveeleer on 2018/12/15 16:08
Be careful with the search system of this application! runs the risk of sending you far away from where you are. I was at a loss as I needed a hotel right next to the airport. I chose the location "fco airport" and they sent me to a hotel 15km from the airport in the "lido di ostia" region. if I put as the main filter the distance from the airport means that I need it to be as close as possible, since I had to have a few hours. as it was late it had no transport and had to sleep at the airport. total nonsense! and I still have to pay for the system error. as I was not compensated for the error, I will make this critic on the internet about this absurd error and the treatment policy of the clients of this "company"
Don’t use it out side of the USA
by Traveler1212 on 2019/05/05 15:39
During the Christmas I was in Dubai, I straggle couple of times with Hotwire booking. One time I had been charged additional 150$ when I arrived to the hotel, the hotel managers informed me that there is 150$ fee for each person, that fees related to ongoing event for the Christmas Eve inside the hotel, even when I was not interested I had been forced to pay it or will not be checked in (well known hotel). Other time I have been given the wrong hotel which is inside the airport and I had to contact the customer service to resolve this matter, it took me 2 hours to solve it. I have been a member for 10 but I am very disappointed and will never use Hotwire.
Disappointed!!
by veronic71 on 2019/05/08 14:30
I’ve been using Hotwire for a while now but never the app and ever since I started using the app I’ve had a problem every time. I wanted to book one night not 2 nights the system sometimes freezes on you and Press is more than one night so people please be aware it’s better to call or online but NOT the app. To be completely honest I hate hate the app it just booked 2 night instead of one in the people at customer service can I help you because at the end of the day that was your mistake for not paying attention to the app. Because apparently it is your responsibility to make sure the app works properly on your phone.
Best rates - best hotels
by cra01004 on 2018/02/20 14:55
I’ve been using Hotwire for years - I’ve learned to book early to get the best deals and have stayed at hotels I otherwise wouldn’t afford. I have referred so many people to “my secret” to how I get my unbelievable deals and my wife brags about my ability to find 4 star hotels for 2 star prices. I now use it for my business travel and refuse to use our companies travel site because I save our company so much money. Thanks Hotwire!
voice over accessibility is poor again
by Lucky 10382 on 2018/03/14 20:14
The current version has very poor blind accessibility. On the search results page for hotels, all the tabs at the bottom of the page are unlabeled so I don’t know what I’m clicking. When I click on a hotel it doesn’t tell me which hotels I might be choosing from while invoice over mode and it doesn’t list the amenities in voice over mode. Travelocity doesn’t have these problems. I am a repeat customer of hotwire but there most likely going to lose my business on my upcoming vacation in two months because I can hardly use the app.
Military mom
by Bc1723 on 2019/02/11 12:38
I would not recommend ANYONE military affiliated use Hotwire!!!! My son has been deployed serving our country for 8 months and I had booked through Hotwire to be at the base when his ship returned since I am a special ed aide my funds are very low. His ship got extended a month on deployment so I tried to change the date of my stay NOT a refund....all I wanted was to change dates because it was nothing anyone could have known would happen when they got extended. I tried numerous times speaking with Hotwire and they would not budge!!!! These people are not military friendly whatsoever they do not care!!!! Giving them one star was even to high for a recommendation!
Horrible Service
by Cdp14 on 2018/05/28 15:36
Every time I rent a car in my area, I get to the rental car agency and they don't have a car readily available. Three times I had to wait 2 hours to get a car which made me miss my nephews communion!! Another time I got to the counter and was refused a rental because I am a local resident and did not have car insurance! Seriously??!! Isn't that the purpose of renting a car?! i ended up having to rent another car from a different company & lost my money because I prepaid with hotwire for a car rental. When I called I was told they could not refund me even thouhh I had the receipt for the new rental. Unethical & poor customer service!
Mostly good service
by Wellrope on 2019/01/10 04:56
I’ve used Hotwire several years and have rarely been disappointed. Most of my usage is booking some weekend hotels. We have been very frustrated that recently Hotwire combined the downtown area and the 7th Street District in Fort Worth. I’ve mostly stopped using Hotwire when we desire to go to downtown Fort Worth on the weekends because we risk not being near the areas we prefer. We like both of those areas, but it is too spread out to enjoy if the hotel is in the 7th St. District, but our entertainment that weekend is downtown.
so Convenient!
by sf-ss on 2018/10/18 15:54
I can’t tell you how many times plans have quickly changed when I’m at the airport or in a different city or need to head somewhere really quick, and I log onto Hotwire app and my problem solved in less than five minutes. This thing really is amazing, and it’s way cheaper than booking directly through the hotel
Crossing my fingers
by J Garoppolo on 2018/05/21 16:52
I was searching for hotel in Glendale with the swimming pool to be exact. I found one that was adjacent to a very nice mall. It was everything I wanted a nice neighborhood swimming pool and free breakfast free parking all the amenities I wanted The price was a little high for me so I kept searching. I clicked on one that allows Hotwire to choose a hotel for me. The price was right so I CROSSED my fingers and booked the room in hopes that they would book the hotel that I passed up earlier with all the amenities I wanted. AND WOW! IT WAS AWESOME!YES! I was extremely happy. I was going to stay in the place I hoped for and the price I was aiming for.😎 The first time crossing my fingers ever worked for me. Hope it works for all of you too Take care Drive safe God Bless
Overall best deals
by Marty Mich on 2018/07/22 18:54
I typically look for deals the evening I want to stay (unless there is some big event) sorted by price low to high and choose the best I can with 70% or higher rating. I’ve had some great deals. The very beat have been when I’m traveling in the off season. I haven’t found a better easier system for saving. Car rentals have been good too.
THE WORST CUSTOMER SERVICE
by RockJunkie_NJ on 2019/03/26 18:52
Beware. If you ever plan on calling customer service to get a refund or change your travel plans stay far away from Hotwire. It’s like they have a script that they will NOT deviate from. They will NOT provide any type of refunds or work with you. They don’t even listen. HORRIBLE. For context, i was a first time user on the site and booked a night. As soon as I hit book I realized the date was not only wrong but the event I was going to was canceled. Called within 5 minutes. Customer service wouldn’t do anything except ask me for a new date. You get what you pay for.
Messaging system is unusable!
by Skottae on 2018/10/06 15:02
After renting a car through Hotwire, I had a problem with Hertz not accepting the terms of their contract. In order to resolve this with Hotwire, I was forced to use the app and their messaging system. The messaging system is so buggy that it crashes every time I send a message or try to read a response. It takes multiple shutdowns and restarts of the program to be able to use the messaging system. By the time I get back on a working connection, they have decided they’ve “resolved the issue” and terminated the conversation. So I have to start all over and restate all the issues again to a new agent. I’ve been trying to deal with this for 2.5 hours now and am totally frustrated! I have an iPhoneX, so it’s not like I’m trying to run their app on old hardware. Hotwire needs to fix their bugs before forcing paying customers to use their crappy app!!!
Car rental desks don’t accept accountability for Hotwire.
by 1972olds on 2018/02/01 15:42
I view Hotwire as acting for, say, Alamo. They view Hotwire as my agent. So if there’s a miscue in derails between Alamo and Hotwire, I expect them to work it out between themselves. They are in the car been a business, not me. But some car rental companies leave you hanging and tell you to call Hotwire, even though it’s a problem in their relationship, not my relationship with Hotwire.
Hotwire is Awesome
by Tm4freedom on 2018/09/09 17:45
I’ve been using Hotwire for years and have saved thousands of dollars on hotel rates. I’ve never been disappointed, but it does require a little homework on the users part... i.e. have a general idea of where you want to stay in a city, read the amenities section carefully so you know whether your getting free parking, etc.
Good but could use more features
by malikb5055 on 2018/07/27 03:13
Great app, but I still prefer kayak because it keeps track of everything like my flights, flight miles, places I traveled, how many cities I’ve been to, and syncs automatically. It would be awesome if these features were added to Hotwire so I could use it as my main travel app.
This is not a 2 1/2 star hotel
by dadenso on 2018/07/18 02:26
I am having to get a another hotel tonight because I was mislead by Hotwire. I stayed at 1 hotel down the road last night that is rated 2 1/2 stars by hotwire. Tonight I book a 2 1/2 star hotel listed as a hotwire “hot deal” and this place is a straight up dump. This is a motel for construction workers, no offense thats my biz too, but I’m on a family vacation and I have small kids with me. This is not even worth comparing the 2 places, this is straight up being mislead by Hotwire. I would love to walk both properties with a hotwire rep and see if they can compare the 2.
Great way to save on hotels
by olawet on 2017/10/01 10:52
I use Hotwire all the time for hotel bookings. On the average it saves me approximately 30% if I book on the day of arrival. The fact that you don't know the name of the hotel until after booking is totally ok as you know the rating and the filters allow you to choose fairly precise location.
Perfect Travel App
by BeardedNick on 2018/05/10 22:57
Perfect for booking a great room at a fraction of the price - on the fly! I have literally landed in a city (Chicago, Minneapolis, Philly, D.C. etc) driven into town for lunch or dinner and while waiting for the delivery of my entree - jumped on phone, pulled up the HOTWIRE APP & booked my room in less than five minutes. Yes, FIVE minutes or less! Yep, it’s that easy: while selecting your meal, select your room! ❤️ Hotwire!
Don’t ever book Hotwire
by double007girl on 2019/01/25 14:03
I booked airlines and 2 night stay the airline confirmation was never provided and I could not get checked in time because Hotwire does not answer the phone lines without a long wait also since I could not catch my flight they said they arranged for hotel late arrival but when I arrived the hotel said they see my reservation but sold my room and they were sold out and could not check Me in. This was 8 months ago and I am still fighting to get the money I paid for the 2 nights hotel stay I never received.
Experienced User
by Hierge on 2017/11/04 13:56
We only use Hotwire to book rooms. Occasionally we end up in mediocre properties but on most occasions we get awesome rooms. Depends on the market. In Fairfax VA there are 4 star hotels available for the price of motels. The only reason this isn’t five star is customer service which isn’t good. Promised me a coupon for $25 after dropping a reservation. Nothing. I’d rate customer service a two.
Excellent for hotels and cars!
by William A Roach Jr on 2018/11/16 20:04
I have used this app for five years, and it’s the first place I go when i need a hotel or rental car. I would challenge anyone to find a better app for rental car prices. I pride myself on searching for the best prices, and Hotwire is my go-to source. Highly recommend this app with complete confidence.
Best and easiest booking for cars no matter where you are!
by Subway surfer awesome person on 2018/08/09 22:12
Always easy and fast booking! Been using hotwire for cars for over 7 years and I have been great full to get lowest pricing and price comparison in one easy app! Absolutely the only way I book a car rental while traveling! Hotel is ok. Love this app though! So easy!
this is now only a scam
by ts11052018 on 2018/12/13 20:37
I feel the same as above, now. I was charged including tax $151 per night when regular price at same hotel was $89 per night and through Priceline or orbitz it was even cheaper. On top of that they listed the Crown Plaza in New Orleans as parking $42, I was charged $211 for parking and I didn’t even park there- I have a parking ticket from across the street to prove I did not park there then.
Unfair policies
by Bagwati on 2019/04/21 03:44
If you are planning trips with FRIENDS, never book hotel via this app. Just because FRIENDS are not blood relatives, this company doesn’t think it’s necessary to consider for a refund or discount coupons if we cancel a booking, especially because a FRIEND is not a blood relative. One of my friends for who we planned a trip got sick due to which we had to cancel a booking. I got a response that refund will be issued only if it’s a family member. This is very unfair. I recommend everyone to be cautious and read through their policies before booking.
So easy to book
by Joejamison on 2019/03/03 04:05
Good integration with Apple Pay. Only gripe is sometimes you find a hot rate hotel that looks awesome, and when you click it, it’s already “sold out”. Suspect. The app works great though. Saves all the info so you don’t have to input all that redundant stuff, including payment. Pay with a fingerprint. Yeah!
Hotwire policy unsatisfactory rated
by J A S O N G. L. on 2019/05/11 03:58
Be advised when inputting a “secondary” guest on the app when registering for a room, you may have to book and pay for another room. My secondary guest info became the primary guest and was the only person allowed to check in; although it was my account, and the Westin Bonaventure (DTLA) required a fax or email from Hotwire permitting me to check in, because the primary/secondary guest was not present. The Hotwire representative was not authorized to send a fax or email to the hotel, nor was his supervisor. Their policy is to send a request to another department in an overseas country, and that department had the authority to send the required fax or email. After 3-4 hours of waiting and nothing was sent by Hotwire I was forced to look for another hotel room. Disappointed guest here.
Great discounted rates
by Venkat Kala on 2018/10/31 13:07
I was travelling on my business purpose. Had to stay for 5 nights.. looked for some decent hotel and room in a less price. I got a great offer in hot wire.. I just spend some time searching all the offers and found good one. I will definitely recommend it to others
Great prices in a solid app.
by Amorrisson on 2018/04/25 16:06
I use Hotwire for my last minute hotel needs. I always jump on and am able to find incredibly low prices almost instantly and usually where I want to be! I would highly suggest this to others in need of well priced hotel rooms.
We love Hotwire <3
by Travelislife Forlife on 2018/06/22 04:21
I always research the heck out of travel options to find the best deals and a nice experience... and hotwire wins, hands down, in making my research efficient and successful. The success of Hotwire’s system is due to the “recommendation percentage” from previous customers... it’s not failed me yet. So rate your stay! :)
Best app ever! Best deals ever!
by PK Chicago on 2018/04/25 17:23
I’ve used HotWire a ton and have only had one disappointment albeit in a tough market. I generally select 4 star hotels with 90% approval rate that have some Hotwire reviews attached to them. Keep up the good work but please please please be careful to be extra strict with star ratings and feedback about “bad” hotels.
DO NOT USE IT
by Fiffjddjhfhjh on 2017/10/20 14:46
I booked hotel on 20th October at 1am in morning when I was done with work in Nj . When I came to hotel around 3am hotel receptionist told me reservation is for 20th October but starts at 3pm🤔. So I lost night sleeping in car a I am tired at work because Of Hotwire . When you call hotel and ask to go in today it means now , not in 13 hours , this application is not serious tool for booking hotel , if you need some serious booking without mastaike you should call hotel and book it . Never again this stupid unusable aplication
Rating Trends
85,107,99,104,0,0,338,0,217,113,0,251,88,101,118,129,123,146,179,156,117,104,132,129,135,149,136,145,107,56,197,123,127,0,251,0,198,0,296,0,321,142,111,52,136,140,154,176,126,105,101,99,0,0,0,614,142,113,118,142,132,147,91,108,131,0,254,0,265,135,101,0,259,0,273,0,285,0,232,0,227,138,147,0,235,0,285,0,290,149
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1,143
Current Version (12.2.0)
5.0
68,724 total
 5
57,964
 4
7,822
 3
1,630
 2
363
 1
945
Version History
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App name
Hotwire
Description
Get great deals on name-brand hotels and car rentals in hotspots around the world. Save up to 60% with Hot Rate Hotels and up to 50% with Hot Rate Cars. If you find a lower price within 24 hours of booking, we’ll match it and refund the difference. With the Hotwire App, you can: • Get mobile-only deals on hotels and cars • Book 4-star and boutique hotels from Hyatt, Four Seasons, Radisson and more • Shop below-agency rates on thousands of cars from Hertz, Enterprise, Avis and more • Check reservations, trip details and confirmation numbers on the go • Contact Customer Care 24 hours a day • Pair your iPhone with your Apple Watch for at-a-glance trip info
What... no flights on the app?
by frdhjb on 2019/05/17 13:08
I see hotels and rental cars offered on the app, but no flights? Absurd.
Very disappointed scam to get more money
by dorth s on 2019/05/17 12:43
Booked a car rental. Checked the reservation everyone looked good. When I printed it out for my records instead of am pick up and am drop off it was booked as pm pick up and drop off. Off course I called Hot Wire to change this and was told no change no cancel. Solution only exception they will cancel reservation (to be nice ) and I have to rebook and guess what higher rate. Also wait for refund. No date change was taking place Not sure the issue. Reps were oh well should have checked it before booking ! Which I did and it was am I Think this is rigged to make an error so they can make more money. Never again will I use a Middle man.
Disappointed
by Loztk on 2019/05/17 01:45
Lived in this town before and have stayed in this hotel several times. Unfortunately it needs a lot of work done to it. Outdated. Seen so much change in it
Mrs. Hinton
by Man Hinton on 2019/05/14 04:45
I have used Hotwire for over 20 years! My family and I have enjoyed wonderful travel experiences through the use of this app. Thank you Hotwire!!!
Wonderful value
by Scc808 on 2019/05/14 00:32
Love this app
Mother’s Day
by KimLVA on 2019/05/13 20:25
My situation with a car rental was not good do to the Retailer! I refused to let tht rain on my Mother’s Day Holiday weekend! Today Monday May 13th ,I decided to call to report and resolve with Hotwire. Lai the Hotwire rep handle everything in the most professional manner ! We need more like her! Thanks Happy Customer KL
Best Value!
by Micheline Sz on 2019/05/11 14:50
I have been very happy saving money over the rack room price! Thanks Hotwire😛
Hotwire policy unsatisfactory rated
by J A S O N G. L. on 2019/05/11 03:58
Be advised when inputting a “secondary” guest on the app when registering for a room, you may have to book and pay for another room. My secondary guest info became the primary guest and was the only person allowed to check in; although it was my account, and the Westin Bonaventure (DTLA) required a fax or email from Hotwire permitting me to check in, because the primary/secondary guest was not present. The Hotwire representative was not authorized to send a fax or email to the hotel, nor was his supervisor. Their policy is to send a request to another department in an overseas country, and that department had the authority to send the required fax or email. After 3-4 hours of waiting and nothing was sent by Hotwire I was forced to look for another hotel room. Disappointed guest here.
Best prices
by Megc87 on 2019/05/08 14:30
We have always been pleased with Hotwire picks
Disappointed!!
by veronic71 on 2019/05/08 14:30
I’ve been using Hotwire for a while now but never the app and ever since I started using the app I’ve had a problem every time. I wanted to book one night not 2 nights the system sometimes freezes on you and Press is more than one night so people please be aware it’s better to call or online but NOT the app. To be completely honest I hate hate the app it just booked 2 night instead of one in the people at customer service can I help you because at the end of the day that was your mistake for not paying attention to the app. Because apparently it is your responsibility to make sure the app works properly on your phone.
Love the deals-won’t work with my Apple Pay
by JDeereRocks on 2019/05/07 00:32
Apple Pay works fine everywhere except within Hotwire. Gotta get this fixed!
Confused
by Satan88888 on 2019/05/06 01:20
What wrong with the card number is invalid
Currie
by flygainz_ on 2019/05/05 16:10
Thanks for providing the best options when needed . I'd like to see more choices but hey your doing good !
Don’t use it out side of the USA
by Traveler1212 on 2019/05/05 15:39
During the Christmas I was in Dubai, I straggle couple of times with Hotwire booking. One time I had been charged additional 150$ when I arrived to the hotel, the hotel managers informed me that there is 150$ fee for each person, that fees related to ongoing event for the Christmas Eve inside the hotel, even when I was not interested I had been forced to pay it or will not be checked in (well known hotel). Other time I have been given the wrong hotel which is inside the airport and I had to contact the customer service to resolve this matter, it took me 2 hours to solve it. I have been a member for 10 but I am very disappointed and will never use Hotwire.
Great
by Bavarian in SF on 2019/05/04 00:08
Fast easy and so far no hidden charges Thank you
Amazing deals
by auznran on 2019/05/02 13:56
Best hotels at amazing low prices
The best hotel app
by Nickname Attempt #2,233,131 on 2019/05/02 04:33
Consistently gets the best deals compared to other apps. Accurate amenities lists.
Best ever!
by moebitches on 2019/05/02 02:56
Awwwwwssssum
Best app
by Dtsbchicago on 2019/04/30 01:49
I’ve been using Hotwire and recommend it to everybody for over 10 years. I love it
100% Satisfaction with multiple uses
by MollynKeith on 2019/04/26 17:19
I have probably used Hotwire 20 times or more for both business and personal. The rates are incredible, and I have never experienced an issue. Thank you Hotwire.
Great deals
by Angllllla! on 2019/04/24 05:28
Super easy and Convenient! Never disappointed
Lax stopover
by #luvtotravel on 2019/04/23 16:35
Always the best rate with a brand name hotel!
Unfair policies
by Bagwati on 2019/04/21 03:44
If you are planning trips with FRIENDS, never book hotel via this app. Just because FRIENDS are not blood relatives, this company doesn’t think it’s necessary to consider for a refund or discount coupons if we cancel a booking, especially because a FRIEND is not a blood relative. One of my friends for who we planned a trip got sick due to which we had to cancel a booking. I got a response that refund will be issued only if it’s a family member. This is very unfair. I recommend everyone to be cautious and read through their policies before booking.
Terrible service
by hpham91 on 2019/04/19 19:39
Paid for the hotel via HotWire and arrived just to find out they didn’t receive any information from HotWire regarding my reservation. HotWire refused to refund the money I paid for NO service.
Bill
by ikie G on 2019/04/18 22:17
Fast , easy, best prices
sign in
by pw8000 on 2019/04/18 12:47
very difficult to sign in even with a known password. directions not clear when trying to reserve car on site. Ridiculus pictures of “cars” & “storefronts” to try to identify just to sign in. will give it one more shot here if cant reserve my car i’m gone.
Amazing prices. So simple to use
by hommeG on 2019/04/13 11:59
Hotwire is my go to app for hotels and cars when traveling for business or pleasure. Who doesn’t want to get the best for the least amount of money? That’s what Hotwire offers and it’s super easy to use too!!
Hooray. I love this hotel
by Yve168 on 2019/04/13 04:21
The Hilton is great! The people are wonderful. I stayed here in the past with my daughter and my man!!
Hotwire is one of the best!
by Flapper62 on 2019/04/11 11:48
If you want a great deal on a hotel, then you need to try HOT RATES it is the best way to book a hotel and receive a great price!
The agency Hotwire gave me , Thrifty
by Jetsetter737 on 2019/04/11 04:38
Hi, I rented a car thru you guys and you gave me Thruftybcar rental. The first car was defective so I had to cut my vs ation short and drivecakl tgedwsyvbsck to Nashville to exchange the car, too late to do what I wanted in my vacation . I called strictly they extended my rental one day . I still didn’t get rondo anything since they couldn’t find my contract on the car . It was such a big mess. I took car back to dat. Spoke to the manager at Trifty at Nashville airport location Carlton. He told me that I didn’t have any charges on my rental that it all was refunded. I came back home looked on my Cc to see and there still a charge from Hotwire on the rental car. I’m so confused. This has been the worst vacation I have ever had because of all that has happened. I thought Carlton was gonna refund my charges and he looked and saw where nothing was charged but mybCC said different. I then tried to call Carlton but no one answered at that location. I really feel that the service I got from both companies was quite unsatisfactory for even charging me. How would you feel if it was your vacation?
Discounts abound!
by LA Bluesman on 2019/04/08 05:49
I love the savings and the ease of use!
Cannot sign on
by vision2017 on 2019/04/07 06:15
Lost the password. Yahoo is blocking the all the password reset emails. Contacted hotwire customer service were not able to reset my password keep sending me emails that yahoo blocks. Yahoo says issue is with hotwire in the meantime cannot lock on. Hotwire customer service informed me its not they problem is mine? Hotwire customer service did not even care that they have ongoing issue now several months Since hotwire cannot be sign been using priceline without any issues
Very bad customer service
by Wickster37 on 2019/04/07 03:54
Hotwire will never help you when a situation arises that’s out of your control or when they are at fault. For example, I reserved a hotel that Hotwire stated they had an airport shuttle. I called for the shuttle but the hotel said they don’t service the airport I was at. I called Hotwire and they would not transfer the to another hotel near the airport I was at even though the hotel accessed the cancellation/change. Another time, I got a hotel that was to be a 2.5 star rating. I showed up and this hotel had massage parlors, and other sketchy businesses in the rooms of the hotel. I took pictures and sent them to Hotwire. They would not cancel or change the reservation even though this star rating was not accurate. Hotwire customer service is by far the worst experience I’ve ever encountered.
Ksack
by kaylasack on 2019/04/06 20:53
Rent through Hotwire every summer! Love it!
Easy to use and great rates
by zerodfx on 2019/04/05 12:26
I just booked my car rental from the air on my flight to MSY in less than 5 minutes!
After making a reservation my account couldn’t find it. I cannot find ANY help on line.
by pianopotter on 2019/04/02 15:51
Not user friendly
Why??
by UpsetAngry8 on 2019/03/31 11:24
Why does this app keeps downloading on my phone without my consent???!!
Won’t ever use Hotwire ever again
by mauitoll on 2019/03/30 12:34
I didn’t read the fine print. That’s on me. I booked a hot rate and can’t cancel. That’s ridiculous. I’ve never booked a car rental that can’t be change. Total rip off. Live and learn..... and never using Hotwire again
Excelente
by Beautiful Sagittarius on 2019/03/29 15:31
Excelente herramienta de búsqueda de acomodo económico
Wonky iPad App
by iDrive75 on 2019/03/28 05:07
I’ve always been a Hotwire guy. I continue to use them even though they can’t get their iPad app right. Orientation and Keyboard are not reliable even with frequent updates. In landscape they finally got it figured out only to have the keyboard pop up in portrait mode.🤷🏻‍♂️
Hey
by Whamp217 on 2019/03/27 01:44
Good
Beware of booking unnamed hotels
by TheMerrierTerrier on 2019/03/26 23:51
I booked a night at unnamed 2 star hotel in Anaheim one night. When I arrived, there were 2 squad cars in the parking lot interrogating someone. There were several ladies of questionable circumstance hanging out in the doorways of their rooms. I then looked up reviews of this motel online and found out this place was notorious for drug use, prostitution, etc. Before checking in, I called Hotwire to let them know of the situation. They were not willing to make any adjustments. I wasn’t expecting the Ritz but this place was beyond safe. This was especially sad since it was blocks away from Disneyland. What if a family had booked there? There was no way I was going to stay there and called it a loss. Hotwire was not willing to make any amends. I never used their app again.
THE WORST CUSTOMER SERVICE
by RockJunkie_NJ on 2019/03/26 18:52
Beware. If you ever plan on calling customer service to get a refund or change your travel plans stay far away from Hotwire. It’s like they have a script that they will NOT deviate from. They will NOT provide any type of refunds or work with you. They don’t even listen. HORRIBLE. For context, i was a first time user on the site and booked a night. As soon as I hit book I realized the date was not only wrong but the event I was going to was canceled. Called within 5 minutes. Customer service wouldn’t do anything except ask me for a new date. You get what you pay for.
Good app
by Johnle07 on 2019/03/26 18:40
Easy booking
The Best
by 7tru on 2019/03/26 17:44
The Best
Misleading.....
by djqodjwjnw on 2019/03/26 08:59
So, in order to use hotdollars that they credit you for screwing up in the past, you can only redeem through the website, which they did not specify anywhere!!!!! Defeats the whole purpose of installing the app since the browser continues to redirect to the app to complete booking. Waste of my time. The hotdollars was to make up for not refunding me on a reservation that was completely booked upon arrival, so they still have issues with getting things right.
Bait and Switch
by Woodyn79 on 2019/03/25 03:50
I’ve had some great deals with Hotwire but the past several times I’ve got the bait and switch from them. At least the last 5 times they show 2 or 3 great hotels and one that is like a 2 out of 5. And then they are like, the last person got the great hotel! Like you have a chance! Then I get the lame hotel! Getting to where I am going to Hotels.com more. I’ll pay $20 more to avoid getting a run down hotel in a not so good area!
Adventure Bound
by indygirl💜 on 2019/03/23 15:04
We have enjoyed using Hotwire on many trips. We use the Hot deal and we never know where we will stay which usually makes for a great variety of hotels in the area of choice. So get out and see some places and save on your hotel but with a sense of adventure 💯
Not using Hotwire anymore
by fjjiooojjmkj on 2019/03/22 12:41
Haven’t had a good experience with any of the companies Hotwire has connected me with. Typically end up spending 2-3 times the advertised price, only after arriving to the hotel or car company. Companies always seem shady. Not into it.
Awesome
by 1964 Shasta on 2019/03/22 00:48
Using the Hotwire rate has never let me down
Advantage car rentals
by jnrrt on 2019/03/21 18:48
Had to ask to have a different vehicle. Car was all scratched and dirty. Tires were at the end of their use. The next vehicle wasn’t much better. The inside was not clean and still scratched up. Next time I’ll go with a National car rental company.
Seriously the worst ever !
by ph_ag on 2019/03/20 20:22
Warning false advertising - just as another reviewer experienced I was also charged for a room but then receive an error. Which means the room and that deal “got away” which is bs. I called and they stated the price went up reason why it did not book but yet charged my card. So I asked can you they use that credit to pay the difference to book another room they said no. So I let it be and waited til the next today to see if my credit card got refunded back. Nothing yet..... so I saw the same deal again (my mistake) and I tried to book it and the same error I received. I got charged again, so now I have two charges pending. I understand that it’s not fully charged just a hold but on my end it shows that it’s charged, now I have to wait 3-5 days. So now I can’t book anything for my birthday weekend. So be aware DONT USE HOTWIRE - PURE FALSE ADVERTISING!!!!
Site Choices
by keaaubob on 2019/03/19 23:39
Hotwire is my first stop for four decades for all hotels and cars and second stop for air travel.
Stay away of this App
by Vazqum on 2019/03/19 12:25
All the hot Deals are not changeable or Refundable. I noticed that after paid and received the email with the note. Immediately call them to cancel and they said NO. This is not fair at all they don’t even cancel after 2 minutes?
Good luck if you have a problem like no room, no car etc
by Bill D from Tx on 2019/03/18 04:00
They are not responsible for anything ever!, take it up with the agency, hotel or airline. Type car you rented not available, too bad. Room upgrade you paid extra for not available, sorry you prepaid you get what ever is left. 7-8 issues over the years not 1 time has Hotwire intervened or even act like were sorry much less do anything to help out. User be ware you pays your money and you takes your chances with these guys
Always happy using Hotwire
by wilsonjimmy on 2019/03/13 22:04
Great experience and money saver. Easy to use. Highly recommend to all
Cheap
by Lizzyyes on 2019/03/13 03:11
I love the way that they are cheap and reliable when it comes to transportation
Get what I’m looking for
by Rmason7338 on 2019/03/11 23:30
Somehow I always get what I’m looking for on this site. I’ve used it many times.
Pretty much straight to the point
by music92411 on 2019/03/11 19:39
Best prices painless easy to use linked to Apple Pay recommended
The death of a child isn’t significant?
by jjdf22468 on 2019/03/10 20:28
I needed to change a reservation in Louisville, Ky. My granddaughter is going to be taken off of life support tomorrow and we are traveling to be with my son. When I saw the location of my booking, I was not comfortable taking my wife to that location. I explained the situation to Hotwire, but they refused. I explained why we are traveling and they arrogantly asked for documentation regarding the funeral. I’ll send the obituary and I’ll pay for 2 hotel rooms tonight instead of 1. I’ll use Hotels.com every time from now on. (More personable customer service)
Predictable
by mr.jaecox on 2019/03/09 22:15
I knew I would get the lesser of the two hotels.
Car not available
by bbbfisch on 2019/03/09 16:28
He worse experience that I had, I lost half of my day and could not have a car, they are going get refund but ruined my day. If there’s no car available they should not let us make reservation and pay for that.
Prices are slippery
by Toonses the Cat on 2019/03/09 01:55
I found a decent price. My screen locked for less than a min. When I got back to the page the price went up $4.00. Unbelievable geesh
Not good
by no nickname allortaken on 2019/03/08 23:45
Show the 3 nice hotels and one that is cheap anyway— say you can save money but give you the cheapest hotel anyway and the worst of the 4 hotels to save $20 ... really - as others have said — stay away now I will find another hotel and pay again. I just need a safe and clean room for a reasonable price and this is not right
Sign in doesn’t work for month
by Marinafrenchie on 2019/03/05 04:05
I like Hotwire and have been using it for years but since nov 18 I can’t sign in my account. I called them and they acted like I was crazy. I created another account with another email address and it doesn’t work either. Just annoying
Hotwire is terrible!!
by Bubbs323 on 2019/03/03 22:17
I had the same promo issue another reviewer had. My promo code of -$15 did not go through. We then had a flattening tire and had to drive 20 miles back to the airport rental and it took 2 hours total to exchange the car. Somebody filled up a near flat tire and didn’t say anything to their manager and let us take the car. Neither Hotwire nor Advantage would give me any refund for either the promo code or the exchange inconvenience! They offered me a $10 credit for future rentals after 1 hour on the phone talking to an agent and a manager. What a joke! I’ve used Priceline for years and enterprise when I can. They took off a whole day rental with no hassle because they didn’t clean the car and it had sand all over and smelled like a wet dog. Hotwire wouldn’t refund me a penny for their bad service!
Scam and false advertisement
by berimbao@ on 2019/03/03 09:34
The discount advertised is totallay wrong. I just booked a hotel in Islamorada expecting to pay $269 for a $494 room. Hotwire is selling the same room for $319 at the same time. I feel scammed!
So easy to book
by Joejamison on 2019/03/03 04:05
Good integration with Apple Pay. Only gripe is sometimes you find a hot rate hotel that looks awesome, and when you click it, it’s already “sold out”. Suspect. The app works great though. Saves all the info so you don’t have to input all that redundant stuff, including payment. Pay with a fingerprint. Yeah!
Cannot Connect to Hotwire.com
by Jay Paladin on 2019/03/01 02:08
For some reason I cannot connect to Hotwire servers. I get a message “no internet connection “. I don’t have this issue with other apps.
Worst App Ever!!
by Tajlena on 2019/02/25 02:54
Most frustrating experience using this app of any app I’ve ever used. I called up support and they told me to delete device and reinstall, which I already did many times and still does not work. This app makes me not want to use their Hotwire service because it is a complete pain in the butt. This message constantly pops up, with no one from the company to help provide proper tech support: “Something went wrong. Check your internet connection, and verify device time and date is correct.” Spare yourself the headache and skip this app unless you’re into being aggravated and have a lot of time to waste.
Always the best deals
by Zingara72 on 2019/02/23 20:22
I am a flight attendant that commutes for a living. I use this service all the time because I get the best deals. And if there is a problem, customer service was always friendly and quick to remedy the situation
Amazing
by jc76mi on 2019/02/19 03:27
Best travel app ever.
Very good
by 30543 on 2019/02/18 15:31
Have a good hot rate
Hotwire
by henrydiva on 2019/02/18 11:36
Always get the best rate
Good prices, lousy app
by amun-re on 2019/02/18 06:34
Every time you leave the app, however briefly, it resets completely once you return to it, forcing you to start your search over from scratch. Extremely inconvenient when trying to juggle multiple tasks across different apps (which of course is common when arranging for travel). Closing all other apps, uninstalling/reinstalling, restarting phone, etc makes no difference.
Best deals in town best app
by NELLY CRACK DA DON on 2019/02/18 00:47
Nice deal on a suv Yukon 7 passenger they have the best deals in town
VERY DISSAPOINTED
by Edgar17rating on 2019/02/17 00:20
Firstly, I would like to say I have used this app multiple times and I had not had a issue until this last time I used it on 2/16/2019. I chose an area in the southwest of Austin considering I was coming from Houston, tx. When I booked and paid they gave me a hotel all the way in the northeast side in round rock, Texas!!! Like how does that happen! It was and extra 30mns up north from downtown where I was going. The hotel was horrible and it was not worth it. I ended up cancelling even though it says on here no refunds. Lost all my money but oh well. Will not be using this app again.
NU Rental Car
by BC$67 on 2019/02/16 04:48
Booked a Hotwire deal for a rental car. After landing at LAX no one heard of NU Rental so there was no shuttle available. Called the number provided with the confirmation. Absolutely, no help! They could not reach company on the phone. I ask for a refund, they said all deal are final... No Refunds, BUT could book another car over the phone! This HOTWIRE is a scam! Do yourself a favor and look elsewhere.
Love love love
by DavinD11 on 2019/02/14 19:51
You guys always have the best deals!!! Thank you
GB stay
by bjm1251 on 2019/02/14 15:29
Great price and EASY
Signing in has become ridiculous
by Ex Cityslicker in K of P, PA on 2019/02/14 03:33
I am fed up with trying to sign on to Hotwire on my smartphone and have gotten fed up on numerous occasions and went to Priceline.
Real fast
by squirrelYo on 2019/02/12 22:03
I like this app but how do I earn rewards?
Military mom
by Bc1723 on 2019/02/11 12:38
I would not recommend ANYONE military affiliated use Hotwire!!!! My son has been deployed serving our country for 8 months and I had booked through Hotwire to be at the base when his ship returned since I am a special ed aide my funds are very low. His ship got extended a month on deployment so I tried to change the date of my stay NOT a refund....all I wanted was to change dates because it was nothing anyone could have known would happen when they got extended. I tried numerous times speaking with Hotwire and they would not budge!!!! These people are not military friendly whatsoever they do not care!!!! Giving them one star was even to high for a recommendation!
Basically, theft.
by Jeffry H on 2019/02/11 08:18
Terrible customer care.
Login failure
by PremiumGuide on 2019/02/07 18:36
Login doesn't work with facebook or regular login. My profile isn't save, neither are my trips. practically useless.
Hotwire rip-off!
by Sheinels on 2019/02/06 19:24
I booked a car rental through Hotwire yesterday, the price went down $140.00 today, is was also through Hotwire but they refused to give me the lower rate or cancel my purchase. I strongly recommend that you DON’T ever use HOTWIRE it is a big rip-off. I will never use this company again !!!!!
Please do not download app
by bjn1990 on 2019/02/01 21:47
I tried to book a room with this app but instead they took my money and I’m having a problem with them refunding me my money do not book with Hotwire this is the second time that this has happened to me
Best deals I’ve found
by Siberian Tigger on 2019/01/31 19:04
Hotwire is my go-to app for hotel deals. More than any of the other big name hotel sites I’ve tried, Hotwire consistently has the best deals.
No real option provided
by SharonGomezPR on 2019/01/28 07:54
I booked a hotel due to a delayed flight after at 12:30 am 28th of January. The flight was delayed until 6:10 am the airline would not cover hotel expenses but I still need to sleep to be able to function on a Monday to go to work. Booked The Hard Rock Seminole, where I was told is sold out and that they can’t check me in at 1:00 am and she mentioned various times that she couldn’t do much because I booked through a 3rd party meaning HOTWIRE. So there’s no real benefit to booked through Hotwire because you are not treated like a client they want to help. I needed to sleep the few hours left to pay an Uber AGAIN to catch a flight that was delayed so instead I’m here writing my first EVER bad review to a company, I have been working 3 weeks in a row and I pay for a room that is not available and I’m Just wondering around the Hard Rock Seminole, I was told if I get a players card that I might get a chance of getting a room, so if that was even possible what wasn’t there a room for me from 1:00 am until 4:30 am that I have to head back to the airport o make it to the flight in time.
Have Microwave and up date charging ports
by i want to thank yahoo on 2019/01/27 11:58
They need to have microwave available in all rooms. They need to at least install charging ports compatible with USB ports that one can plug phone onto directly.
Don’t ever book Hotwire
by double007girl on 2019/01/25 14:03
I booked airlines and 2 night stay the airline confirmation was never provided and I could not get checked in time because Hotwire does not answer the phone lines without a long wait also since I could not catch my flight they said they arranged for hotel late arrival but when I arrived the hotel said they see my reservation but sold my room and they were sold out and could not check Me in. This was 8 months ago and I am still fighting to get the money I paid for the 2 nights hotel stay I never received.
18 year user
by Vidathedj on 2019/01/24 17:50
Hotwire has greatly improved the quality of my life. I’ve been an avid, loyal customer for many years and love it. Really spoiled on car rental rates and hotels. Thanks for everything.
Best last minute RATE EVER
by sue Louard on 2019/01/23 14:46
I called a few rental car places they were charging me between 15-20 dollars more than Hotwire! No need to search around
Always the best rate by far!
by cvollbracht on 2019/01/20 01:57
I started using Hotwire 9 years ago, and I can’t recall being able to find a better hotel rate else where. The app is amazing, it allows to make a reservation in a few clicks when I need a reservation quickly.
Nice job
by ksl2121 on 2019/01/18 15:46
It’s Great Thanks
No savings
by zmnbvcxzlkjhgfdsaooiuyrewqqq on 2019/01/13 23:09
Hotwire indicated rate was 50% off but hotels direct price was only a dollar more than hot wires price
DONT DO IT
by Mayra93 on 2019/01/11 17:49
Don’t book with them!! Customer service is useless. They don’t know what they’re doing. There’s hidden fees up the butt but everything’s non refundable so you’re ultimately stuck. Worst experience. Stick with hotels.com or book directly. You’ll save yourself tons of frustration
My Favorite APP
by Faethchick on 2019/01/11 11:36
The best travel app available! I love earning free nights and the customer service Dept is always so helpful.
Mostly good service
by Wellrope on 2019/01/10 04:56
I’ve used Hotwire several years and have rarely been disappointed. Most of my usage is booking some weekend hotels. We have been very frustrated that recently Hotwire combined the downtown area and the 7th Street District in Fort Worth. I’ve mostly stopped using Hotwire when we desire to go to downtown Fort Worth on the weekends because we risk not being near the areas we prefer. We like both of those areas, but it is too spread out to enjoy if the hotel is in the 7th St. District, but our entertainment that weekend is downtown.
Hotwire customer care terrible
by Pointless games on 2018/12/27 01:38
Booked a hot deal and my card was charged. I was then brought to a screen that said an error occurred and that deal was no longer available. So I had a full trip charged to my card and Hotwire customer care refused to do anything except lay the blame on my credit card company and me. Took 4 days for the credit to be available on my card again. Their customer care department is a third party company out of Malaysia that refuses to give you information on how to contact Hotwire corporate offices after they ultimately refuse to help you. Stay away from Hotwire. They’ll cause your money to be caught in limbo while you watch hotel prices get higher by the day waiting for it to be freed back to available credit. I booked my room directly through Hampton Inn, the hotel Hotwire suggested I’d get with the hot deal and they were more sympathetic to my problem than Hotwire was and provided the same rate. Do yourself a favor and book directly through the hotel. Many times they’ll honor prices found on apps like Hotwire. Avoid Hotwire, Expedia and Priceline. They’re all the same company who doesn’t care about you. Just a middleman trying to carve a slice of something they don’t deserve.
The agency Hotwire gave me , Thrifty
by Jetsetter737 on 2019/04/11 04:38
Hi, I rented a car thru you guys and you gave me Thruftybcar rental. The first car was defective so I had to cut my vs ation short and drivecakl tgedwsyvbsck to Nashville to exchange the car, too late to do what I wanted in my vacation . I called strictly they extended my rental one day . I still didn’t get rondo anything since they couldn’t find my contract on the car . It was such a big mess. I took car back to dat. Spoke to the manager at Trifty at Nashville airport location Carlton. He told me that I didn’t have any charges on my rental that it all was refunded. I came back home looked on my Cc to see and there still a charge from Hotwire on the rental car. I’m so confused. This has been the worst vacation I have ever had because of all that has happened. I thought Carlton was gonna refund my charges and he looked and saw where nothing was charged but mybCC said different. I then tried to call Carlton but no one answered at that location. I really feel that the service I got from both companies was quite unsatisfactory for even charging me. How would you feel if it was your vacation?
Best Deals I’ve seen this far!
by Rifferr on 2018/11/14 04:26
I’ve used Hotwire twice now, both to book hotels in Charlotte, NC. First one was a 4-Star Hotel in Uptown Charlotte for about $111/night which was about $140 cheaper than any other hotel in the city. Next time I used it we got a 4-Star Hotel in the heart of the city for about $104/night - even better than the first time! Although you may not know exactly where you’re staying at the time of booking, it may be worth while if you are planning on being in a big city or somewhere loaded with hotels because this website will give you the best rate because of that no show until book policy. Just read the details like free WiFi, parking, choose your bed or hotel chooses for you, etc. before booking and you shouldn’t have a problem!!
Swindler App!
by Link2Leo on 2018/11/11 01:24
I'm a long time user of Hotwire and thought to have learned the ins and outs of the app through experience but when I booked a rentacar with Ace @ LAX I was greatly disappointed to discover not only is Hotwire deceptive but also dishonest. They are swindlers! A few days before pickup they issue a notice on where to pick up your car. It stated there’s a shuttle from the airport to Ace but sure enough I soon discovered there is no shuttle bus to Ace whatsoever! In fact, ACE's scam is to use other car rental shuttles (thrifty is closest). I was walking around the airport jet lagged after a 10 hour flight like a zombie with my family in tow trying to get to my car. It’s absurd! I attempted to get a taxi but they told me $30 min for a 5 min. ride. Finally I figured out how to get there by thrifty's shuttle. What’s more, I wrote a long letter to Hotwire explaining my predicament and got no response. They never reply to these reviews here because they are swindlers and liars. I pray nobody goes through rentacar hell like I did.
Won’t even switch hotels when you’re in danger
by Lil Wonder on 2018/04/08 20:48
Last year I used Hotwire and I got booked at a Hotel that I was previously booked at through Hotwire in another year and which I felt very unsafe. When I called to see if I could switch hotels and explained to them that the previous year I had an incident happened to me where I was assaulted at that hotel, they refused to change me into another hotel and told me that all bookings were final. It took me two hours to finally get them to at least change my Hotel as they would not give me a refund. I gave them another chance and I am really angry that I did. This year, I wanted to book a hotel and after entering in a different credit card information for whatever reason it booked a different listed hotel that I did not want to stay at. When I called to rectify The situation they would not do anything about it. I never write reviews and I really hope that no one ever uses this service ever they’re awful.
Terrible app for a terrible company
by Dmpyle on 2017/10/03 04:41
This app and the company behind it are horrible and you can save yourself a lot of pain by avoiding them both. I was trying to book a hotel for the following week and noticed that the app kept changing my dates to the current day every time I refreshed the search. Finally booked one and thought I was good to go. When I arrive at the hotel they have no idea who I am and it turns out the app booked the hotel for the same night I booked it. Then the hotel says someone checked in and used the reservation. I called Hotwire and they said since it’s a “HotRate” deal there are absolutely no refunds or changes, which apparently includes their system screwing up. So now I payed for someone else’s hotel room last week and had to get a last minute room at full price when I arrived totaling over $700 for what ended up being a 7 hour stay in the hotel. I will never use anything with the Hotwire name again
Not accurate description of hotel
by vee562 on 2018/06/19 06:02
I booked a hotel and one of my main filters was a hotel with a pool. I chose the hotel but upon arrival noticed construction going on at the hotel near the pool. I then ask the receptionist and she says it will be opened the next day, FOR SURE. The next day, the new girl now working the front desk, says the pool will be opened after 5. Again I let it go because our reservations were for a few days and we would have time to hang out by the pool once it opened. I return to the hotel later that same day with my two children and husband to see posted signs saying the pool will not be opened til renovations are completed. I was very disappointed with Hotwire for not letting me know this hotels pool would be out of service and then the hotel, Comfort suites Odessa, for giving me the run around. Very inconvenient and upsetting. I work hard for my money and want what I pay for.
Badly run hotel riviera
by bad hotel riviera soutj beach on 2018/07/03 02:08
Hotel housekeeping was not consistent in cleaning the room and many days by 5 pm had to call down before the came to clean. Days that didn’t clean dishes leave coffee pods left sand in the shower etc. secondly we lost power 3 times and twice in one day and was unable to work and one night had to move to a different room. The second time we waited over one hour for the main fence guy from another property of there’s to come an couldn’t even find the power box we had to go switch it back on. After the third time this happened we asked them to in some way for spoiled food in fridge plus all the other inconveniences plus one day not be able to work and losing work I asked for some sort of compensation and for 45 minutes attempted to reach something and hotel refuse to do anything for all the issues that we clearly there responsibility
Seriously the worst ever !
by ph_ag on 2019/03/20 20:22
Warning false advertising - just as another reviewer experienced I was also charged for a room but then receive an error. Which means the room and that deal “got away” which is bs. I called and they stated the price went up reason why it did not book but yet charged my card. So I asked can you they use that credit to pay the difference to book another room they said no. So I let it be and waited til the next today to see if my credit card got refunded back. Nothing yet..... so I saw the same deal again (my mistake) and I tried to book it and the same error I received. I got charged again, so now I have two charges pending. I understand that it’s not fully charged just a hold but on my end it shows that it’s charged, now I have to wait 3-5 days. So now I can’t book anything for my birthday weekend. So be aware DONT USE HOTWIRE - PURE FALSE ADVERTISING!!!!
Beware of Scam
by Ben0564 on 2018/10/15 03:57
I booked a hotel on Hotwire. I arrived at about 10pm only to find out that the hotel was over booked. The hotel said they would tell the third party (Hotwire) that they would approve a refund for the night and comp me a night stay at a nearby motel. Once I spoke to Hotwire, they said that they would apply a credit in my Hotwire account in addition and this credit would be good for a year. Luckily I called Hotwire back to confirm the credits. The new guy customer service rep informed me that the credit in my Hotwire account was what I was getting. After a conversation explaining that I didn’t understand it that way I asked to just credit my card. Let’s think about this, if I don’t use that credit within the years time I just lose the money! That sounds like a scam and will be in touch with the better business burea.
Very bad customer service
by Wickster37 on 2019/04/07 03:54
Hotwire will never help you when a situation arises that’s out of your control or when they are at fault. For example, I reserved a hotel that Hotwire stated they had an airport shuttle. I called for the shuttle but the hotel said they don’t service the airport I was at. I called Hotwire and they would not transfer the to another hotel near the airport I was at even though the hotel accessed the cancellation/change. Another time, I got a hotel that was to be a 2.5 star rating. I showed up and this hotel had massage parlors, and other sketchy businesses in the rooms of the hotel. I took pictures and sent them to Hotwire. They would not cancel or change the reservation even though this star rating was not accurate. Hotwire customer service is by far the worst experience I’ve ever encountered.
Beware of booking unnamed hotels
by TheMerrierTerrier on 2019/03/26 23:51
I booked a night at unnamed 2 star hotel in Anaheim one night. When I arrived, there were 2 squad cars in the parking lot interrogating someone. There were several ladies of questionable circumstance hanging out in the doorways of their rooms. I then looked up reviews of this motel online and found out this place was notorious for drug use, prostitution, etc. Before checking in, I called Hotwire to let them know of the situation. They were not willing to make any adjustments. I wasn’t expecting the Ritz but this place was beyond safe. This was especially sad since it was blocks away from Disneyland. What if a family had booked there? There was no way I was going to stay there and called it a loss. Hotwire was not willing to make any amends. I never used their app again.
No real option provided
by SharonGomezPR on 2019/01/28 07:54
I booked a hotel due to a delayed flight after at 12:30 am 28th of January. The flight was delayed until 6:10 am the airline would not cover hotel expenses but I still need to sleep to be able to function on a Monday to go to work. Booked The Hard Rock Seminole, where I was told is sold out and that they can’t check me in at 1:00 am and she mentioned various times that she couldn’t do much because I booked through a 3rd party meaning HOTWIRE. So there’s no real benefit to booked through Hotwire because you are not treated like a client they want to help. I needed to sleep the few hours left to pay an Uber AGAIN to catch a flight that was delayed so instead I’m here writing my first EVER bad review to a company, I have been working 3 weeks in a row and I pay for a room that is not available and I’m Just wondering around the Hard Rock Seminole, I was told if I get a players card that I might get a chance of getting a room, so if that was even possible what wasn’t there a room for me from 1:00 am until 4:30 am that I have to head back to the airport o make it to the flight in time.
You lose all compensation when you book through them!
by Dan Loves Debbie on 2018/07/28 15:44
If there is a problem with the hotel Hotwire will only offer $25. No full refund even if they do something horrible. In my most recent case I saved $9 over booking the Comfort Inn Downtown in Chattanooga only to have the staff ignore our do not disturb sign and wake us early. Normally I would get a refund from Comfort Inn. 1 hour on the phone and texting with Hotwire and the best they can do is $25. This applies to thefts from your room and other losses also. Not acceptable!
I like them! J.O.
by Sal-bug on 2018/04/17 16:25
I travel on business a lot and use Hotwire often especially on short notice. This app has worked for me 99% of the time. And if I ever ran into a problem with any stay a quick call to them and it was taken care of immediately no questions asked. I personally can't say a bad thing about this company. Using this app requires the ability to read between the lines and knowing the areas to hit on a great hotel. In other words if you have half a brain it's a great way to go.
Left me stranded
by Jnaumow on 2017/10/16 14:57
Booked a hot rate rental car and upon arrival the rental car company refused to honor the confirmed reservation. After calling Hotwire they kept me on hold for 30 minutes while they spoke with the car rental company. Hotwire’s response was that the company would not adjust, but Hotwire would make a special concession this time and refund my money. The agent acted like I should feel privileged that I would get a refund. No offer or willingness to find me an alternative rental with any of the handful of companies available at the airport where I was at. Needless to say I used a competitors website and was able to book a similar deal in 5 minutes and walk out with a car. Pathetic customer service and they will not see my business again.
Hotel ratings exaggerated
by Traveler with taste on 2018/02/13 01:29
I use this app a lot and although I appreciate the good deals. It seems like some of the hotels are rated with a higher star value than the actual hotel could be rated for. I have purchased some of their hot deals for a three star hotel that turned out to be barely better than a Motel 6. I Purchased a hot deal for a four-star hotel with 80% reviews to find out it’s on Sepulveda Boulevard and a best Western motel. I don’t know who is grading the stars, but in my book, there is no such thing as a four-star hotel on Sepulveda Boulevard. And of course, when you purchased the hotel, you do not know what hotel or where it is. And once you find out and see the room, there is no refund or cancellation or reducing your stay.
Vê careful! horrible search system
by traveeleer on 2018/12/15 16:08
Be careful with the search system of this application! runs the risk of sending you far away from where you are. I was at a loss as I needed a hotel right next to the airport. I chose the location "fco airport" and they sent me to a hotel 15km from the airport in the "lido di ostia" region. if I put as the main filter the distance from the airport means that I need it to be as close as possible, since I had to have a few hours. as it was late it had no transport and had to sleep at the airport. total nonsense! and I still have to pay for the system error. as I was not compensated for the error, I will make this critic on the internet about this absurd error and the treatment policy of the clients of this "company"
Don’t use it out side of the USA
by Traveler1212 on 2019/05/05 15:39
During the Christmas I was in Dubai, I straggle couple of times with Hotwire booking. One time I had been charged additional 150$ when I arrived to the hotel, the hotel managers informed me that there is 150$ fee for each person, that fees related to ongoing event for the Christmas Eve inside the hotel, even when I was not interested I had been forced to pay it or will not be checked in (well known hotel). Other time I have been given the wrong hotel which is inside the airport and I had to contact the customer service to resolve this matter, it took me 2 hours to solve it. I have been a member for 10 but I am very disappointed and will never use Hotwire.
Disappointed!!
by veronic71 on 2019/05/08 14:30
I’ve been using Hotwire for a while now but never the app and ever since I started using the app I’ve had a problem every time. I wanted to book one night not 2 nights the system sometimes freezes on you and Press is more than one night so people please be aware it’s better to call or online but NOT the app. To be completely honest I hate hate the app it just booked 2 night instead of one in the people at customer service can I help you because at the end of the day that was your mistake for not paying attention to the app. Because apparently it is your responsibility to make sure the app works properly on your phone.
Best rates - best hotels
by cra01004 on 2018/02/20 14:55
I’ve been using Hotwire for years - I’ve learned to book early to get the best deals and have stayed at hotels I otherwise wouldn’t afford. I have referred so many people to “my secret” to how I get my unbelievable deals and my wife brags about my ability to find 4 star hotels for 2 star prices. I now use it for my business travel and refuse to use our companies travel site because I save our company so much money. Thanks Hotwire!
voice over accessibility is poor again
by Lucky 10382 on 2018/03/14 20:14
The current version has very poor blind accessibility. On the search results page for hotels, all the tabs at the bottom of the page are unlabeled so I don’t know what I’m clicking. When I click on a hotel it doesn’t tell me which hotels I might be choosing from while invoice over mode and it doesn’t list the amenities in voice over mode. Travelocity doesn’t have these problems. I am a repeat customer of hotwire but there most likely going to lose my business on my upcoming vacation in two months because I can hardly use the app.
Military mom
by Bc1723 on 2019/02/11 12:38
I would not recommend ANYONE military affiliated use Hotwire!!!! My son has been deployed serving our country for 8 months and I had booked through Hotwire to be at the base when his ship returned since I am a special ed aide my funds are very low. His ship got extended a month on deployment so I tried to change the date of my stay NOT a refund....all I wanted was to change dates because it was nothing anyone could have known would happen when they got extended. I tried numerous times speaking with Hotwire and they would not budge!!!! These people are not military friendly whatsoever they do not care!!!! Giving them one star was even to high for a recommendation!
Horrible Service
by Cdp14 on 2018/05/28 15:36
Every time I rent a car in my area, I get to the rental car agency and they don't have a car readily available. Three times I had to wait 2 hours to get a car which made me miss my nephews communion!! Another time I got to the counter and was refused a rental because I am a local resident and did not have car insurance! Seriously??!! Isn't that the purpose of renting a car?! i ended up having to rent another car from a different company & lost my money because I prepaid with hotwire for a car rental. When I called I was told they could not refund me even thouhh I had the receipt for the new rental. Unethical & poor customer service!
Mostly good service
by Wellrope on 2019/01/10 04:56
I’ve used Hotwire several years and have rarely been disappointed. Most of my usage is booking some weekend hotels. We have been very frustrated that recently Hotwire combined the downtown area and the 7th Street District in Fort Worth. I’ve mostly stopped using Hotwire when we desire to go to downtown Fort Worth on the weekends because we risk not being near the areas we prefer. We like both of those areas, but it is too spread out to enjoy if the hotel is in the 7th St. District, but our entertainment that weekend is downtown.
so Convenient!
by sf-ss on 2018/10/18 15:54
I can’t tell you how many times plans have quickly changed when I’m at the airport or in a different city or need to head somewhere really quick, and I log onto Hotwire app and my problem solved in less than five minutes. This thing really is amazing, and it’s way cheaper than booking directly through the hotel
Crossing my fingers
by J Garoppolo on 2018/05/21 16:52
I was searching for hotel in Glendale with the swimming pool to be exact. I found one that was adjacent to a very nice mall. It was everything I wanted a nice neighborhood swimming pool and free breakfast free parking all the amenities I wanted The price was a little high for me so I kept searching. I clicked on one that allows Hotwire to choose a hotel for me. The price was right so I CROSSED my fingers and booked the room in hopes that they would book the hotel that I passed up earlier with all the amenities I wanted. AND WOW! IT WAS AWESOME!YES! I was extremely happy. I was going to stay in the place I hoped for and the price I was aiming for.😎 The first time crossing my fingers ever worked for me. Hope it works for all of you too Take care Drive safe God Bless
Overall best deals
by Marty Mich on 2018/07/22 18:54
I typically look for deals the evening I want to stay (unless there is some big event) sorted by price low to high and choose the best I can with 70% or higher rating. I’ve had some great deals. The very beat have been when I’m traveling in the off season. I haven’t found a better easier system for saving. Car rentals have been good too.
THE WORST CUSTOMER SERVICE
by RockJunkie_NJ on 2019/03/26 18:52
Beware. If you ever plan on calling customer service to get a refund or change your travel plans stay far away from Hotwire. It’s like they have a script that they will NOT deviate from. They will NOT provide any type of refunds or work with you. They don’t even listen. HORRIBLE. For context, i was a first time user on the site and booked a night. As soon as I hit book I realized the date was not only wrong but the event I was going to was canceled. Called within 5 minutes. Customer service wouldn’t do anything except ask me for a new date. You get what you pay for.
Messaging system is unusable!
by Skottae on 2018/10/06 15:02
After renting a car through Hotwire, I had a problem with Hertz not accepting the terms of their contract. In order to resolve this with Hotwire, I was forced to use the app and their messaging system. The messaging system is so buggy that it crashes every time I send a message or try to read a response. It takes multiple shutdowns and restarts of the program to be able to use the messaging system. By the time I get back on a working connection, they have decided they’ve “resolved the issue” and terminated the conversation. So I have to start all over and restate all the issues again to a new agent. I’ve been trying to deal with this for 2.5 hours now and am totally frustrated! I have an iPhoneX, so it’s not like I’m trying to run their app on old hardware. Hotwire needs to fix their bugs before forcing paying customers to use their crappy app!!!
Car rental desks don’t accept accountability for Hotwire.
by 1972olds on 2018/02/01 15:42
I view Hotwire as acting for, say, Alamo. They view Hotwire as my agent. So if there’s a miscue in derails between Alamo and Hotwire, I expect them to work it out between themselves. They are in the car been a business, not me. But some car rental companies leave you hanging and tell you to call Hotwire, even though it’s a problem in their relationship, not my relationship with Hotwire.
Hotwire is Awesome
by Tm4freedom on 2018/09/09 17:45
I’ve been using Hotwire for years and have saved thousands of dollars on hotel rates. I’ve never been disappointed, but it does require a little homework on the users part... i.e. have a general idea of where you want to stay in a city, read the amenities section carefully so you know whether your getting free parking, etc.
Good but could use more features
by malikb5055 on 2018/07/27 03:13
Great app, but I still prefer kayak because it keeps track of everything like my flights, flight miles, places I traveled, how many cities I’ve been to, and syncs automatically. It would be awesome if these features were added to Hotwire so I could use it as my main travel app.
This is not a 2 1/2 star hotel
by dadenso on 2018/07/18 02:26
I am having to get a another hotel tonight because I was mislead by Hotwire. I stayed at 1 hotel down the road last night that is rated 2 1/2 stars by hotwire. Tonight I book a 2 1/2 star hotel listed as a hotwire “hot deal” and this place is a straight up dump. This is a motel for construction workers, no offense thats my biz too, but I’m on a family vacation and I have small kids with me. This is not even worth comparing the 2 places, this is straight up being mislead by Hotwire. I would love to walk both properties with a hotwire rep and see if they can compare the 2.
Great way to save on hotels
by olawet on 2017/10/01 10:52
I use Hotwire all the time for hotel bookings. On the average it saves me approximately 30% if I book on the day of arrival. The fact that you don't know the name of the hotel until after booking is totally ok as you know the rating and the filters allow you to choose fairly precise location.
Perfect Travel App
by BeardedNick on 2018/05/10 22:57
Perfect for booking a great room at a fraction of the price - on the fly! I have literally landed in a city (Chicago, Minneapolis, Philly, D.C. etc) driven into town for lunch or dinner and while waiting for the delivery of my entree - jumped on phone, pulled up the HOTWIRE APP & booked my room in less than five minutes. Yes, FIVE minutes or less! Yep, it’s that easy: while selecting your meal, select your room! ❤️ Hotwire!
Don’t ever book Hotwire
by double007girl on 2019/01/25 14:03
I booked airlines and 2 night stay the airline confirmation was never provided and I could not get checked in time because Hotwire does not answer the phone lines without a long wait also since I could not catch my flight they said they arranged for hotel late arrival but when I arrived the hotel said they see my reservation but sold my room and they were sold out and could not check Me in. This was 8 months ago and I am still fighting to get the money I paid for the 2 nights hotel stay I never received.
Experienced User
by Hierge on 2017/11/04 13:56
We only use Hotwire to book rooms. Occasionally we end up in mediocre properties but on most occasions we get awesome rooms. Depends on the market. In Fairfax VA there are 4 star hotels available for the price of motels. The only reason this isn’t five star is customer service which isn’t good. Promised me a coupon for $25 after dropping a reservation. Nothing. I’d rate customer service a two.
Excellent for hotels and cars!
by William A Roach Jr on 2018/11/16 20:04
I have used this app for five years, and it’s the first place I go when i need a hotel or rental car. I would challenge anyone to find a better app for rental car prices. I pride myself on searching for the best prices, and Hotwire is my go-to source. Highly recommend this app with complete confidence.
Best and easiest booking for cars no matter where you are!
by Subway surfer awesome person on 2018/08/09 22:12
Always easy and fast booking! Been using hotwire for cars for over 7 years and I have been great full to get lowest pricing and price comparison in one easy app! Absolutely the only way I book a car rental while traveling! Hotel is ok. Love this app though! So easy!
this is now only a scam
by ts11052018 on 2018/12/13 20:37
I feel the same as above, now. I was charged including tax $151 per night when regular price at same hotel was $89 per night and through Priceline or orbitz it was even cheaper. On top of that they listed the Crown Plaza in New Orleans as parking $42, I was charged $211 for parking and I didn’t even park there- I have a parking ticket from across the street to prove I did not park there then.
Unfair policies
by Bagwati on 2019/04/21 03:44
If you are planning trips with FRIENDS, never book hotel via this app. Just because FRIENDS are not blood relatives, this company doesn’t think it’s necessary to consider for a refund or discount coupons if we cancel a booking, especially because a FRIEND is not a blood relative. One of my friends for who we planned a trip got sick due to which we had to cancel a booking. I got a response that refund will be issued only if it’s a family member. This is very unfair. I recommend everyone to be cautious and read through their policies before booking.
So easy to book
by Joejamison on 2019/03/03 04:05
Good integration with Apple Pay. Only gripe is sometimes you find a hot rate hotel that looks awesome, and when you click it, it’s already “sold out”. Suspect. The app works great though. Saves all the info so you don’t have to input all that redundant stuff, including payment. Pay with a fingerprint. Yeah!
Hotwire policy unsatisfactory rated
by J A S O N G. L. on 2019/05/11 03:58
Be advised when inputting a “secondary” guest on the app when registering for a room, you may have to book and pay for another room. My secondary guest info became the primary guest and was the only person allowed to check in; although it was my account, and the Westin Bonaventure (DTLA) required a fax or email from Hotwire permitting me to check in, because the primary/secondary guest was not present. The Hotwire representative was not authorized to send a fax or email to the hotel, nor was his supervisor. Their policy is to send a request to another department in an overseas country, and that department had the authority to send the required fax or email. After 3-4 hours of waiting and nothing was sent by Hotwire I was forced to look for another hotel room. Disappointed guest here.
Great discounted rates
by Venkat Kala on 2018/10/31 13:07
I was travelling on my business purpose. Had to stay for 5 nights.. looked for some decent hotel and room in a less price. I got a great offer in hot wire.. I just spend some time searching all the offers and found good one. I will definitely recommend it to others
Great prices in a solid app.
by Amorrisson on 2018/04/25 16:06
I use Hotwire for my last minute hotel needs. I always jump on and am able to find incredibly low prices almost instantly and usually where I want to be! I would highly suggest this to others in need of well priced hotel rooms.
We love Hotwire <3
by Travelislife Forlife on 2018/06/22 04:21
I always research the heck out of travel options to find the best deals and a nice experience... and hotwire wins, hands down, in making my research efficient and successful. The success of Hotwire’s system is due to the “recommendation percentage” from previous customers... it’s not failed me yet. So rate your stay! :)
Best app ever! Best deals ever!
by PK Chicago on 2018/04/25 17:23
I’ve used HotWire a ton and have only had one disappointment albeit in a tough market. I generally select 4 star hotels with 90% approval rate that have some Hotwire reviews attached to them. Keep up the good work but please please please be careful to be extra strict with star ratings and feedback about “bad” hotels.
DO NOT USE IT
by Fiffjddjhfhjh on 2017/10/20 14:46
I booked hotel on 20th October at 1am in morning when I was done with work in Nj . When I came to hotel around 3am hotel receptionist told me reservation is for 20th October but starts at 3pm🤔. So I lost night sleeping in car a I am tired at work because Of Hotwire . When you call hotel and ask to go in today it means now , not in 13 hours , this application is not serious tool for booking hotel , if you need some serious booking without mastaike you should call hotel and book it . Never again this stupid unusable aplication
Rating Trends
85,107,99,104,0,0,338,0,217,113,0,251,88,101,118,129,123,146,179,156,117,104,132,129,135,149,136,145,107,56,197,123,127,0,251,0,198,0,296,0,321,142,111,52,136,140,154,176,126,105,101,99,0,0,0,614,142,113,118,142,132,147,91,108,131,0,254,0,265,135,101,0,259,0,273,0,285,0,232,0,227,138,147,0,235,0,285,0,290,149
All Versions
5.0
71,375 total
 5
59,989
 4
8,181
 3
1,667
 2
395
 1
1,143
Current Version (12.2.0)
5.0
68,724 total
 5
57,964
 4
7,822
 3
1,630
 2
363
 1
945
Version History
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