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App name
Hotwire: Last Minute Hotels
Description
Save even more with exclusive, last-minute travel deals in the Hotwire app. Hot Rate® deals make booking travel easy, exciting, and affordable! 1. You pick the star-rating, location, amenities, and price. 2. We reveal your top-notch, deeply-discounted hotel right after booking. 3. Done and done. We've added new ways for you to hack your trip and get the best deal, available only on the app: • Discounted pricing and app-only coupons. Saving cash looks good on you. • Draw your ideal neighborhood. Circle a specific location on the map, and we’ll find you a Hot Rate® Hotel right there. • Sync with your schedule. You can add trip details directly to your calendar in a matter of seconds. The Hotwire app packs in everything our customers love about our site—and more—including: • Unbeatable deals up to the last minute. Hotwire is the go-to app for booking money-saving, unforgettable trips. Book weeks in advance or the day of. Either way, Hotwire has you covered. • Thousands of hotels to choose from. Think: trendy, boutique properties and iconic brands like Fairmont, Hyatt, and Marriott. • Get 1 of 2 Hot Rate® Hotels. Hacking your Hot Rate® just got easier in the app. We’ll show two hotels, and you’re guaranteed to stay at one of them. • Our low price guarantee. Book with confidence—our rates won’t be beat. • 24/7 customer service. Message our team with any questions, day or night. NEW iOS 14 Features! DEAL WIDGET: Plan a last-minute getaway in just a few taps with Hotwire’s new deal widget! Check out top weekend deals near you, right from your home screen. Just add the widget and enable location services to get goin’. APP CLIP: New to Hotwire? Try out our App Clip, available via Hotwire.com on your mobile device. See app-exclusive features, including hotel reviews, and quickly book using Apple Pay. The App Clip will also keep your reservation details on your home screen for up to 10 days. Can’t get enough? You can also easily download the full Hotwire app!
Hotel is permanently closed
by DHall16 on 2021/08/01 01:12
I booked on Hotwire and they couldn’t find my reservation. It was probably because the hotel is closed. They did not give me any notice. I found out the hard way by showing up and the lights were off.
Excellent hotel
by Lalita Mex on 2021/07/31 22:34
We loved it
Absolute worst
by ds7gurl on 2021/07/31 03:20
Booked wrong date never told me which hotel it was 4, canceled my transaction 2 times and then finally put it through and now refuse to refund me for an error on the part of their app
Won’t refund my money despite horrible motorcycle wreck.
by fkhtwr on 2021/07/31 01:54
I booked a car rental and 2 weeks before my wife and I were in a horrible motorcycle wreck. They refused to cancel my reservation without jumping through a million hoops. Like our life isn’t hard enough already. I’ll never use them again. Worst company ever! I’ll find a way to jump through all the hoops so they don’t get a dime of my money. The 3 hr wait to talk to someone should have been punishment enough.
Awful customer service
by merky987 on 2021/07/28 02:49
Yes, you can get a good deal, but if something goes wrong their customer service department will throw you under the bus. Buyer beware. When chatting with an agent I was waiting up to *14 minutes* between chat replies. Also, sometimes it looks like a deal but then they add on “resort” fees that can be very expensive.
Wrong information
by Umit Maths Teacher on 2021/07/28 02:09
I booked a hotel which has 4 stars, but in reality it was 3 stars hotel with NO air conditioning. Also I asked them to cancel the reservation because of the wrong info, they didn’t care it
Such a scam!!
by Reem 66047 on 2021/07/25 17:25
I downloaded the app because they said kn their website that you get an extra 10% off when booking in the app for the first time. It didn’t let me use the code saying that this isn’t my first purchase on the app (complete lie). My husband tried to sign up and use the code, it said the code was no longer valid even though it’s still posted on their website. They don’t honor their word and I won’t be giving my business to a dishonest company!!
Trash
by coccamami on 2021/07/25 16:46
Was gona use this app then I read that review of the person who got hung up on this ultimately made me not use your app and to use another app instead so thank you Apple for having reviews on your apps and Hotwire should be ashamed of themselves. Get it together bozos
Used for Many Years
by Liz91ag on 2021/07/25 11:20
I have used Hotwire for years to get the best rates on car rentals and hotels. So far I have never had a problem. The hotels are always what I expect or better and I’ve never gotten lower car rates. I can’t speak to their customer service because I’ve never had to use.
Terrible
by Jaquiñones on 2021/07/24 02:03
This app is so so bad. It could be beautiful at first but over time they give you the most disgusting hotels.
SCAM
by Zorjs on 2021/07/24 00:10
They charged me for 2 hotels in the same date and so t want it to cancel !!!!
Hotwire Never Disappoints
by ChrisPhilllyDC on 2021/07/23 17:13
Always a great experience!!!
Useless and time consuming
by useless and time consuming on 2021/07/23 06:06
I have booked hundreds of rooms with Hotwire and I am now DONE with this crappy app.! It’s gone so far downhill it’s almost useless. Third time at the same hotel where they can’t find my reservation. Same thing happened at several other properties resulting in lots of wasted time after a long flight or drive. I’ll never use Hotwire again.
Hotwire
by marke#1 on 2021/07/23 01:58
Always spot on use monthly
I will never use this app again
by hsbdjjdndnskjdmdndksmsbbdb on 2021/07/22 20:14
I do not recommend this app. The app only reveals the hotel to you after you have paid and you are not entitled to changes or refunds. The room I reserved is for two people and when I see the photos of the room, I realize that the toilet is right next to the bed, without any door that separates it. what a surprise I got! and I am not entitled to anything, I either take it or lose my money.
Great Service
by xXTheBallerbro2Xx on 2021/07/22 19:54
I use Hotwire several times a week. Always have values on quality establishments. A few days ago, in my car with afternoon sun and 100 degrees, I mistakenly ordered a room for the wrong night. Once I figured how to text with them, as other methods were having issues, they listen to my mistake. Having studied contract law, and read the terms, Hotwire did not have any responsibility to credit my account. They did not have to, but they did refund my mistake and got me an another room at the same hotel. That is what good service is.
Disappointing
by kmo883 on 2021/07/22 13:26
I made a reservation.. went to check in and the hotel wouldn’t allow me to check in because my id was local.. I just wanted a weekend away from regular life and some peace and quiet..But ok so I contact customer service and wanted my money back and was nice about it.. they kept giving me the run around and they never cared to try to fix the problem or refund my money or anything.. So I got annoyed and was just outta my money.. The sad part is that I was a regular customer.. like ALWAYS LOVED going thru them but they didn’t value me.. Just got my money and said F*** me…
App nags you for reviews
by Duanebreezy on 2021/07/21 21:01
Actually, it’s worse than that, they just open up the App Store to leave a review. So, like I do with all such apps- 1 star.
Ok
by plentypink2009 on 2021/07/20 20:30
I booked with Hotwire. The lady gave me a hotel 2 hours out of the way but they found me a better hotel for less money. The only problem I say with this is no free cancellation. I got sick and wanted to cancel they said I had to book another hotel. I won’t ever use another company without free cancellation.
Worked great the first time I've used it
by Steeps5 on 2021/07/20 19:38
I booked a single night at a hotel in Madison, WI and the experience was great! I had no issues during check-in or check-out. The deal was great too.
Has not dissatisfied me in at least 10 years
by howell mom on 2021/07/20 02:37
I’ve used Hotwire for years and I can’t recall a disappointing reservation. I’ve traveled to NYC, DC, Florida and beyond. Customer service helped when we were stranded in Washington as well when the rental agency ran out of cars and when I accidentally booked Panama the country instead of the city lol. No complaints from me
Hotel was full, refund process was a pain.
by fiddlex1 on 2021/07/20 00:18
The hotel I booked with was full, apparently Hotwire doesn’t check that little detail. Had to book a completely different hotel at reserve.com, just use that instead, it checks for room and gave me no issues. Took ages to get a refund
$45 valet charge
by braabadass on 2021/07/19 05:03
Apparently the hotel I stayed at had a $45 valet charge. I refused, I told hotwire and they refused to give me a refund and make sure you check before you really get screwed.
Lack of Customer Support
by Alice Ausim on 2021/07/18 19:21
The customer support service is useless. It’s so bad I wonder if it was purposefully designed to anger people. Looking for another company to switch to…
Apple Pay not working
by blakecottington on 2021/07/18 15:58
Apple Pay is listed as a payment option in the app but it won't allow you to continue booking with Apple Pay. It appears a separate credit card is required.
This hotel’s rate has changed
by Snsethy on 2021/07/18 11:58
Kind of useless as the rate changes as soon as you select a hotel (rate never changes to a lower one.) Better to use a better booking service.
He
by gvxhmgsjrgsdmhgcfmx on 2021/07/18 06:09
Horrible website incompetent workers , no customer care
Hotwire is Fraud and cheaters
by uppi upender on 2021/07/18 02:10
I have booked a reservation online and went to the hotel and the hotel doesn’t have any rooms available.The data base in hot wire is not updated and linked with the hotel occupancy.I ended up going to other hotels during midnight . Since this is the fault of hotwire I have tried to ask for a refund and its been more than 10 days and they still haven’t resolved the issue. If in case anyone from Hotwire is looking at this review .. My reservation number is 5612553908. I have also gone a head and created a ticket and still no response my case id is Case ID: 30009746690
Very Misleading App
by wifeandMomof5 on 2021/07/18 01:31
I just booked a car that was advertised as in terminal pickup. When I got my confirmation it said I would have to take 2 shuttles to get my rent a car. I reached out to there text support and spoke to a very rude representative that informed me I should of read the small print at checkout. I sent a screen shot of the car being advertised as in terminal pickup. She didn't care. So after payment I will have to take 2 shuttles to get my car. This is unacceptable and completely misleading. I will never use this app again.
Good App
by Sequoya22 on 2021/07/17 13:01
Used this app several times and always get a really good price on hotels!
Book at your own risk
by WI_DallasCowboy on 2021/07/17 04:37
Hotwire customer service is horrible. I’ve called and used their app to try to talk to customer service only to be hung up on twice after waiting over 45 minutes each time on the phone and waiting 1 1/2 hours via their app. Never was able to talk to customer service. They only want to take your money. Buyer be warned.
Most of the times it’s great!
by SinVodka on 2021/07/17 03:48
I have saved thousands using Hotwire. 1 out of 10 times I hit a snag with a bad hotel or some issue but overall it’s great.
Will not stay here again!
by gonzalez323 on 2021/07/16 06:14
Let me tell you the rooms with a sofa bed are a joke! It doesn’t even have a mattress. There was no blankets or pillows for it. I called the front desk to get a comforter and blanket to make it more comfortable and was told they had none. What!? We have to stay here 4 nights! I can’t believe the amount I paid for this bad experience. Wish I could leave and check into another hotel.
Love
by ajl841 on 2021/07/15 20:00
I’ve been using it for years it’s so simple and easy to use and book and much easier to find deals than google
So far so good
by Royal Zamba on 2021/07/15 14:34
I’m happy with this app so far. Great deals on hotels.
My Go To for Hotels
by MikeyB_MN on 2021/07/14 21:13
Love Hotwire, use it all the time for personal and business travel. Rarely have an issue that their customer service can’t fix. I only stay at 3+ star hotels, and hotels with traveler ratings of 4+. Filter by those variables and you really shouldn’t ever have issues with bad hotels.
App is horrible
by ThomasLatham on 2021/07/14 07:58
I lost 3 different hotel deals just trying to get the app to process a credit card. Multiple errors, then “this deal is gone.” Or maybe that’s how it’s supposed to work so you just book at a higher price. Wasted over an hour and went to Travelocity and got it done right away.
Always good
by ladyleo9807 on 2021/07/14 04:01
Our hotel stays are have been great and prices are usually pretty fair & hotels are usually clean and neat staff are always helpful.
Can't get any easier and the deals are amazing!!!
by Blaxican92663 on 2021/07/14 02:50
The reviews are exactly what you get when you arrive at the hotel! No complaints and easy as pie🤙🏽
Pure garbage
by mejidhr on 2021/07/13 12:46
Pure garbage
Depressing
by AuntViolet on 2021/07/13 08:48
I got depressed just reading these reviews. These people obviously need to wise up. I’m downloading the app right now but I’m getting rid of it ASAP. Shame on you people at Hotwire!
Not worth the hassle, books you to hotels with no rooms
by JC1977JC on 2021/07/13 05:59
Not worth the hassle, books you to hotels with no rooms, then customer service insults you by giving you the run around to get a refund…wasted hours tonight & kinda ruined a good vacation day… delete this app Also read the reviews and ask yourself & apple how they have a 4.8 rating….Apple isn’t helping here by promoting a failure app…
Will rip you off
by Rileycat1 on 2021/07/12 18:38
Their site glitched causing a double booking for the same night. (Got error message, and no confirmation email.) So they charged us twice. Pointed it out and they did not care. Escalated to supervisor who also did not care and said decision was final. So they stole $230 from us.
Inflexible Bookings
by geedfare on 2021/07/12 14:50
Make sure your trip won't change because there is no changes allowed to your booking.
Sold me an overbooked hotel, poor customer service
by Kmontreal on 2021/07/11 01:07
I prepaid a one-night express deal several days before my overnight at ATL airport. Arriving at the hotel, the front desk clerk said that unfortunately the hotel was overbooked, and that hotwire had been advised of the situation that morning. I was given no heads up by hotwire, and after a frustrating 30 minutes on the phone during which the only gesture made was to refund my money and offer me a $20 voucher for the inconvenience, I decided after all these years it is time to say « goodbye » to Hotwire.
Thieves, terrible customer service
by toriruth on 2021/07/10 15:47
Warning, Hotwire engages and baits you into fraudulent transactions. Hotwire TOOK my money very quickly, no complaint there. However, they will not return your money if the hotel room becomes unavailable. The customer service representative hung up on me, and there was no hotel room, no resolution. DO NOT USE HOTWIRE THEY ARE THIEVES. They take too long to get back to you, the paying customer. They will not cooperate with you, the paying customer. I will never use them again. Buyer beware of the “Hot Deals”.
Dirty, old, rude staff, elevator issues
by Kim Ann B on 2021/07/10 15:38
I have no idea how this is a 4 star hotel. Convenient to trolley stop and location feels fairly safe. Otherwise staff is rude, elevator smelled strongly of weed and got stuck with my son and husband in it, if you self park in the garage there is no access to hotel. You have to walk up on foot from the underground parking and enter the hotel through the front doors. It’s a side business run by the valet guys - super shady. Our first room REEKED of cigarettes and we immediately noticed it had not been cleaned. That was confirmed when we opened the toilet and there was urine, ash and a partially smoked cigarette in it. Asked front desk for a new room and they were rude and unapologetic. Second room was cleaner, but still not what I would expect from a 4 star. Maybe a motel 6 level of quality. We booked 2 queens but ended up with 2 doubles (if they were even double size. So very small that the sheets just hung off of them). For the price, I’d definitely skip this one and choose a different hotel.
Awful!
by JoeTheBro55 on 2021/07/10 03:39
First of all, this hotel is NOT oceanfront as listed in the description, in fact, it’s over 1 mike away from the ocean! It’s not anywhere near the fancy resort as listed! It’s an old, run down hotel! Awful! If it wasn’t 11:30pm when I’m typing this, we would have gone elsewhere! Mad from PA!!!
The app works. Their service doesn’t.
by Friend of droids on 2021/07/08 04:19
I haven’t used their services in years because of what happened tonight. I get to the hotel and they tell me that my reservation isn’t valid because the room isn’t habitable (busted a/c in a Southern summer). I call support and I’m put on hold so long that I’m able to drive to a completely different hotel, check in, and get settled into my room before they answer. And then I get the run around. (Btw, I was able to write and proofread this review before getting anywhere with support.) Edit: I was informed that I wasn’t turned away from the hotel according to the hotel records. Ok. So alternative facts are in effect now. I’ll take my L. Y’all got my $70. I’m going to aggressively talk to my family and friends about using your services.
Great App
by Teewell3 on 2021/07/08 00:25
I just booked a Hotwire deal and scored a great resort, Glade Springs. I’ve used Hotwire for years and been ecstatic with the deals. I’ve also had great customer service when there were any issues. Hotwire is my go to for hotels.
Worst Travel Experience of my Life!
by emgolda on 2021/07/07 11:10
Rental car was reserved for 6PM and the counter closed at 6PM so no car, after hopping in a taxi at the airport arrived to find that our hotel was overbooked and had no room for us. Refused to issue refund for the car, when I disputed the charge with my CC they canceled the pending credit they agreed to issue for the hotel issue. TERRIBLE!!
Overcharged me then refused to refund me, instead gave me credit which expired!
by Urban Mom on 2021/07/06 18:33
Cheapskates who nickel and dime you. NOT a happy camper.
Awful
by Ran146854 on 2021/07/06 00:06
Hotwire customer service is the absolute worst
Pleasantly surprised
by OAR2020 on 2021/07/05 23:08
Booked my stay at TownePlace Suites by Marriot Ft Myers Estero through a Hot Rate so, I really didn’t know what I was going to get but from the minute we stopped by the Front Desk it was nice experience. Staff was friendly and warm, allowing us to do a earlier Check In, offered suggestions on places of interest etc. The common areas are nicely decorated and clean. Although I didn’t get their best room, it was perfectly sized. The kitchenette has a full size fridge, small range, microwave, plates, utensils even pots. Room was super clean, aside of the king size bed there’s a couch and small desk and like that wasn’t enough they offer other small appliances upon request. Hot breakfast was included, eggs, bacon, hash browns were served by staff and waffle bar for self service. To summarize it was PERFECT, will definitely recommend and return to this hotel
So far so good
by wailanahookano808 on 2021/07/05 17:30
Used to use kayak, but it kept booking me for different days. Literally stayed at airport for 48 hrs. Book with hotwire. It’s always fun to find out what you’re surprised with too ;)
Hotwire is Great
by Vdeuce on 2021/07/05 15:13
I saw some bad reviews about Hotwire. Nothing could be further from the truth. It’s fast, convenient, never “down for maintenance”, and I have always been satisfied that I got the best deals possible. Vive l’Hotwire! Great site and apparently great management.
Hidden fees
by Detroit juice guy on 2021/07/04 11:43
Be very careful of hidden fees! Booked a hot rate hotel and ran into an additional $200 and that was for only 2 days! Support will not help you!
Worst service! Showed confirmed in app but no reservation details not sent to hotel
by Vry good app on 2021/07/04 05:26
I have booked hotel in CA from Hotwire. when I reached Hotel at 1 AM after flight delays and all, the hotel ppl informed me that Hotwire didn’t send at information or booking info with my name. Contacted Hotwire customer care and received no response from them. Booked same room for double the price at 2AM. The next day contacted Hotwire after 24 hours they cancelled my hotel trip and refunded my original amount not the difference which I paid. Customer service was so bad said you have paid that with your card so Hotwire is not going to refund that money. I lost money because of this faulty application or bad service. Don’t use Hotwire and seems like I’m not the first person, lot of people faced similar issues. DON’T USE HOTWIRE JUST FOR SAVING 30-50 use direct site or any other application but not Hotwire.
Hot rates aren’t really hot rates
by Hellosummer991 on 2021/07/02 23:36
Every time I see a hotel room in hot rates where the price dropped from $150 to $100, as soon as. I try to book the room, it tries charging $150 after “taxes and fees”. In other words their hot rate deals are just pre-tax & fee prices and not really a discount because you still pay the full price one way or another. Hiding taxes and fees don’t count as a discount when you pay it eventually.
No Customer Service
by Ali Baird on 2021/07/02 18:46
I booked a hotel through hotwire and when I arrived at the hotel I was told they would not honor my reservation. Because they were overbooked. I called the hot wire customer support number and waited 20 minutes until someone answered. I was on the phone with a customer service rep for another 20 minutes when we got disconnected and no one called me back. I had to call back again and it took another 20 minutes to get a new customer service rep, he attempted to get another reservation and could not find one so he told me he would refund my account and add a complementary credit. He put me on hold but before he did I asked him if he would call me back if we got disconnected he assured me he would, we got disconnected and he never called back. Finally I started a chat with a customer service rep which took almost an hour. The final result of the chat was that he would refund my account and send me a confirmation email. I never got a refund and never got a confirmation email. This is absolutely the worst customer service I’ve ever received. I finally had to dispute the charge on my credit card.
Love this app
by keinxhr on 2021/07/02 02:22
I always use Hotwire when I’m traveling. Usually wait until last minute because I travel until exhausted. Always get okay and better.
Hotwire overbooking hotels
by Joseph M W on 2021/06/30 03:52
Hotel told me they were all out of vacancies despite my Hotwire reservation. This was a huge hassle for me since I drove 1 hour to the hotel only to find that I don’t have a place to stay. After calling Hotwire, they told me that (1) I needed to book early (I booked same day) and check in early (arrived before 9 pm) and (2) that the hotel could have taken a walk-in since online reservations are less of a priority. This completely contradicts with Hotwire’s “Last Minute Hotel” slogan and why would I book through you again in the future knowing that my reservation online doesn’t guarantee me anything?
Could not complete transaction
by mnetrees on 2021/06/29 04:32
App has problems.
Hotel Reviews Missing
by TheLakeDaddy on 2021/06/29 00:20
You used to be able to read dozens of hotel customers reviews. Not anymore. Hotwire touts over a hundred reviews by Hotwire users but then only let you read one review. I make my decision on rooms by reviews I read. If I can’t read the reviews then I don’t book through Hotwire. I used to use Hotwire exclusively and highly recommended it to friends. Not so much anymore.
Good luck getting a refund if they book you to a full hotel
by SPC Schrader on 2021/06/28 00:32
They literally booked me to a hotel that was fully booked for the last eight hours.The hotel told me they kept trying to tell them that they were overbooked but they kept re-booking people and had to send them away all day.Good luck trying to get a hold of them for a refund. They make it near impossible!
Valuable customer
by 2022kay on 2021/06/26 19:27
I am very pleased with the level of service I have received from Hotwire. It is always my first choice. I have been booking through Hotwire over the last 12 or more years. Only two or three times something was wrong with the rooms but the hotel usually accommodate me immediately.Although I would like to receive discounts since I have been booking for so many years.
Surprise switch up tactics
by SweetTea12346886543 on 2021/06/26 19:06
This app is full of surpises and hidden fees. They give you one price, it’ll be a different price later. It’s one hotel, then it’s a different hotel later. When you check in there’s more fees attached to this app. If you want a good price use a different app
Too bad
by salaa50005 on 2021/06/26 06:48
Too bad and slow and deceives you
The app works, but Hotwire stinks
by Millostar on 2021/06/21 20:00
We booked a hotel, we got a crack house… the owner of the “hotel” tried running us over when we complained. Hotwire offered absolutely no help and their ‘service’ representative actually made things worse. 5 tweakers came knocking on the door within an hour of us checking in. We had to call the police to escort us out safely. Hotwire doesn’t care. There’s no one to talk to. Hotwire is owned by Expedia, so use a different company altogether and avoid finding crack pipes and needles in your room.
The worst
by Juniettese on 2021/06/19 06:14
It’s better to book through the hotels website than to use their hot rates. Terrible experience paid more for a room than I would’ve through the hotels website. Don’t fall for their hot rates. You’ll regret it.
Hotwire You are My Hero
by Mickey19671969 on 2021/06/19 00:27
From Dallas, to Minneapolis, to Chicago, to Houston, to Corpus Christi, Tx to Mackinac Island, MI, to Los Angeles - and beyond. Thanks so much! Never had a bad experience!
Worst website
by exasperated618 on 2021/06/18 15:09
Worst website and app. Alway has problems, gets hacked.
Best deal I couldn’t imagined
by Joohnny-Sante on 2021/06/18 09:14
I loved it all my stay. No one give me a hard time to clean my room. The best privacy. And Hotwire gave me the best deal I couldn’t imagined. Thank you.
Refund
by Lohfynji on 2021/06/17 23:20
I had booked a room and at the last minute had to cancel. It was a HOT DEAL and was non refundable. I explained to them my mom had taken a fall and was in hospital. They very kindly refunded my money!! Great customer service!!!
Thank you Hotwire
by Kajdjano on 2021/06/16 19:06
I used this app 4 times and saved around 27% each time great value real savings
App won’t check out
by Mild9875533 on 2021/06/16 15:42
This app is the worst! Could not get it to check out despite trying different credit cards, with or without promo code, downloading on a different device, updating app. The only thing worse than the app was the customer service that not only was not helpful but told me for an hour all the different (wrong) reasons it kept getting an error at checkout. Of course I could book in 30 seconds on the website just without the extra app discount. Ugh!
New Update
by Reveninssus One on 2021/06/09 09:03
Developer please update the app per industry standards. Thx
Do not use
by yarnacles on 2021/06/07 07:13
I booked a hotel for the past weekend in a 4 star hotel. I get there and there was a “pipe” issue so they said don’t worry we will place you in another hotel. Whatever as long as I get a bed for the night. The following night I go back and ask if I can get a room in the hotel I paid for, they said no. They send me back on my way to a cheaper hotel and I have no choice some I’m obviously using a hotel because I do not live in the area. Now, the following day I send Hotwire support a message and they say that they can not do anything to help me because I accepted the redirect and am contacting them after the booking was used? How am I supposed to know that I needed to contact Hotwire the minute my room was not available. I assumed the hotel would right their issues and waited, now it turns out they were not able to and it’s my fault? Well it is according to Hotwire. Beware when booking through Hotwire.
Rent a car
by enough alrqsdy on 2021/06/06 17:54
Prices are crazy high
Terrible Customer Service
by RJ0789 on 2021/06/06 14:24
Had a business trip to Miami and booked a car at the airport, so I thought. When I arrived I realized that the car company they assigned me was not even at the airport and even worse, not open at the time I booked for. I called Hotwire to tell them to cancel or reassign the company and their excuse was that they couldn’t because it was a “hot rate”. Wrong place and time, but we got you a deal……..completely ridiculous. Filed a fraud complaint with my credit card company…..bottom line, stay away.
Hotwire is a hot mess
by 12344dvhnfsg on 2021/06/06 00:48
Customer service is trash. They all talk like robots and are ridiculously unaccommodating. Nobody wants hot dollars🤮🤮 Buyer beware. Deleting now.
Rental Cars & Pickup Trucks
by Muzzleer on 2021/06/05 21:37
i've tried others and even going directly thru the different rental agencies. i have yet to get a better deal (and i'm not talking chump change, i'm talking serious savings) then i have with Hotwire.
Terrible app.... cannot book any hotels
by worst app hotwire on 2021/06/05 20:40
App shows many hot rate hotels. I have all details readily available in the app to make Payments. Still I could not compete my reservation. I tried 25 to 30 times during different times of the day. The same rates are appearing during searches. But unable to book. I tried from another phone by installing the app. Still unable to book my hotels. I don’t know what’s the purpose of this app. Very poor user experience for me.
Pathetic customer service
by zzztfddh mjg on 2021/06/04 17:00
Never use this app. They mess up every single thing. Got a great deal on car rental and turns out branch shut down months ago.
Scam
by RicanItalianArab on 2021/06/04 04:25
Terrible app as I booked a room with the Strat through Hotwire. Took my money, offered a refund for my resort fee which hasn’t reflected. Hotwire lied and said they didn’t approve it when I have witnesses. Both places haven’t refunded me. Room was nonsmoking and terrible it smelled like crack, weed, and cigarettes. I have family with breathing problems and this was a health hazard. This hotel is far from the strip and ain’t worth it. Ghetto area with crackheads. Terrible and I would only would recommend the restaurant since I’ve been there!
Horrible Customer Service
by headwaver on 2021/06/02 17:15
Was on hold for over 5 hours!! Terrible customer service! Never again!
They are thieves
by #%VeeLoo on 2021/05/31 20:45
Be very careful with this company I wouldn’t recommend it if you want to rent a car or book a hotel do it directly this way you can dispute anything but these thieves do hot sell and have very very shady business agreements with other shady business to get you in and lure you in and then they claim that since their price was so low the sell is final. Basically they hold your money like hostage and when you go to the business they have agreement with the actual car rental and hotel has totally different agreements which isn’t part of your original Hotwire confirmation
No longer useful
by Juma_Mama on 2021/05/31 15:37
I have an older iPad and now the app just says I need the newer version to use it. Can't download any newer versions for my iOS, so I can't use Hotwire anymore. 👎
Nurse Practitioner
by Special_ Kim on 2021/05/30 14:30
Awesome!!!!
Issues
by BabyKira on 2021/05/28 23:51
App keeps messing up. Trying to book a hotel and it says my phone date and time is messed up and won’t pull up any offers. Yet another disappointment with Hotwire.
S.K.
by Sam Kash on 2021/05/28 22:17
Great site. Always provides the best deals for hotels and cars.
Poor customer service
by Frustrated pal on 2021/05/28 19:38
I booked a hotel through the Hotwire app for the first time a few weeks ago, since a friend recommended Hotwire. It’s a total disappointment when I found that I can get the same hotel / same room at a CHEAPER rate with FREE cancellation. I called Customer Service to ask about their Low Price Guarantee and was told to use the Chat or Message function. I had to spend hours “chatting” with several agents (Celyn, Vince, Jemar, Omar, Mary, Chella) on May 11, chatted with one agent (Bree) on May 10. Everyone told me that my chat history will not disappear and they will get back in 5-10 minutes, which did not occur! When I finally spoke with someone who knew how to search or click on the link I sent, and look at how the other websites are offering lower/better rates, she agreed to issue a refund back to the original form of payment. After checking my bank statements several times, I decided to reach back out to see if they’ve processed my refund. Of course, I was told that because I did not respond during the chat session, they can’t do anything. The agent did NOT even ask me any questions. She was merely stating I’ll get a refund back on the same form of payment. Be careful when using Hotwire because you will NOT get customer service that will provide support.
No change policy
by mr bigfish31 on 2021/05/28 02:05
I just purchased a room literally 15 minutes ago and I purchased a room with a double bed because I thought my son was staying with us for the weekend. But he decided to stay with his cousin so I tried to change room to a king size and they told me I couldn’t cause the sale was final even tho they had king beds available. I feel that you should be able to change the room if others are available or get your money back if you can’t make it the room these are terrible policies and should be changed.
The best customer service
by KimberS222 on 2021/05/24 18:19
I have been super fortunate with this app. We have stayed in quite a few of the hotels and have been more than happy! I had a small issue with my last stay and I called Hotwire customer service, they had it fixed in 5 minutes!
Hotwire
by Rhonda Hatchett on 2021/05/23 17:12
Great App & Service!!!!!
Terrible app
by Memebox on 2021/05/22 00:23
Keeps changing the prices as soon as I click on the hotel and hot rate deal. They need to fix some issues.
Do not use this service!
by lucas_kb on 2021/05/21 23:38
I never wrote a review but this needs to be done. We reserve a Hotel in Vegas via the app which according to the app was a nice room with amenities and everything. When we enter the room, it literally only had a bed, AND THIS WAS SUPPOSED TO BE A RESORT. We contacted the resort and hotwire about to at least change our room but neither of them could do it. We then asked for our money back and, again, both couldn’t do that. In summary: DO NOT USE THIS APP, UNREALISTIC CHEAP PRICES ARE A SCAM.
App Not Working
by LGCoronell on 2021/05/19 18:10
The app use to work. Now it just keep giving errors.
Scammers
by sam samer on 2021/05/19 14:19
Do not use. They will do whatever possible and impossible to scam you. Customer service is just a waste of time. Do NOT use !!!
Pleasantly surprised
by OAR2020 on 2021/07/05 23:08
Booked my stay at TownePlace Suites by Marriot Ft Myers Estero through a Hot Rate so, I really didn’t know what I was going to get but from the minute we stopped by the Front Desk it was nice experience. Staff was friendly and warm, allowing us to do a earlier Check In, offered suggestions on places of interest etc. The common areas are nicely decorated and clean. Although I didn’t get their best room, it was perfectly sized. The kitchenette has a full size fridge, small range, microwave, plates, utensils even pots. Room was super clean, aside of the king size bed there’s a couch and small desk and like that wasn’t enough they offer other small appliances upon request. Hot breakfast was included, eggs, bacon, hash browns were served by staff and waffle bar for self service. To summarize it was PERFECT, will definitely recommend and return to this hotel
Booked at WRONG HOTEL!!!
by helpwglitch on 2020/10/28 01:51
Wow where to start, first I booked a Hot wire deal for a hotel in Shamrock, Tx. I showed up at the hotel by the address found in my confirmation however they could not find my reservation. Come to find out somehow they have this account mixed up with another hotel in Dallas, TX. When I called Hotwire, I was hung up on 3 times due to them “not getting ahold of the hotel to verify reservation” I advised them the phone # they have associated with this hotel is not correct. I provided the correct phone number to them by a simple google search and 1 rep hung up on me when she told me she called them and no one answered. I placed her on hold and called the hotel and they answered immediately. When I told her this she hung up on me. The 2nd time I spoke with a rep she told me the number that I provided to her for the hotel was a cell #. I advised her it isn’t and did a 3 way call with the hotel. They confirmed they did not have a reservation for me and that I am not the first person who this has happened to with them through hotwire. The rep hung up on us during our conversation! The 3rd rep, I don’t even know what happened, I thought she was actually gonna do something but she hung up when I was on hold and it went to some voicemail message. I have NEVER had problems with hotwire before, I use them frequently however I will NEVER use them again after this! I have spent at least 2 hours on the phone with them and I still have not gotten a refund!!!!
Lost id and unprofessional customer service
by VmarieD on 2020/11/30 17:57
Hotwire is by far the worse booking site I could have possibly used. There customer service agents are not helpful, I requested to be escalated to a supervisor and then they ignored my request. My issues were bit resolved and I was unable to receive a refund that even the rental company who I used said they were happy to issue. On my family’s vacation to Florida my wallet was left on the plane. I had my id but sadly my license and such were in the wallet. Upon getting to the car rental place they would not allow me to retrieve the car without the license but they would refund it. Hot wires policy said I needed an id and since I didn’t have it there was nothing they could do to help me. So now I have no car and won’t be refunded. The customer service rep then went on to say I won’t transfer you to a manager because they will just tell me the same and stopped responding. If the company the rental was from would honor a refund I don’t see why Hotwire shouldn’t. Furthermore this would have been easier to accept if the person I spoke with wasn’t so rude and condescending. This was not an ordinary circumstance and if this is their policy I wouldn’t recommend this to anyone. I plan on making complaints on the site until someone gives me a more accurate response. And for the record the booking policy says id not drivers license if this wants to become a technicality thing. BBB will hear this.
Poor customer service
by Frustrated pal on 2021/05/28 19:38
I booked a hotel through the Hotwire app for the first time a few weeks ago, since a friend recommended Hotwire. It’s a total disappointment when I found that I can get the same hotel / same room at a CHEAPER rate with FREE cancellation. I called Customer Service to ask about their Low Price Guarantee and was told to use the Chat or Message function. I had to spend hours “chatting” with several agents (Celyn, Vince, Jemar, Omar, Mary, Chella) on May 11, chatted with one agent (Bree) on May 10. Everyone told me that my chat history will not disappear and they will get back in 5-10 minutes, which did not occur! When I finally spoke with someone who knew how to search or click on the link I sent, and look at how the other websites are offering lower/better rates, she agreed to issue a refund back to the original form of payment. After checking my bank statements several times, I decided to reach back out to see if they’ve processed my refund. Of course, I was told that because I did not respond during the chat session, they can’t do anything. The agent did NOT even ask me any questions. She was merely stating I’ll get a refund back on the same form of payment. Be careful when using Hotwire because you will NOT get customer service that will provide support.
TERRIBLE COMPANY!
by SRD 1990 on 2020/09/04 00:01
I originally loved Hotwire. It’s what I’ve used for years to book hotels and rental cars. HOWEVER, their policies are complete garbage if you get stuck in a bind. Especially during Covid-19 and all the special restrictions for each state. I live in New York and our governor doesn’t care about the 2 week quarantine mandate that was lifted by the CDC. So me thinking it was now ok to travel (without having that mandatory quarantine) I booked a trip to Utah with almost 600 dollars worth of hotel nights and car rental days. Once I found out that I couldn’t travel there because of our jobs not wanting us to have to quarantine for two weeks, I immediately got ahold of Hotwire assuming they would respond as a good company like Delta would and show compassion on the matter and refund me for the misunderstanding. Long story short, I talked to four different people with one of them being a supervisor and they all said the same thing. Their policy is this and they will not stray from it no matter what. They wouldn’t even give me credit through Hotwire for the 600 dollars I just lost because of something out of my control. DO NOT USE HOTWIRE. THEY WILL ROB YOU THE FIRST CHANCE THEY GET. There is no compassion, there is no forgiveness. This company is scum and it needs to have light shed on it.
Please don’t book with them
by mgfelix19 on 2021/05/07 13:15
So last week I booked a San Diego trip, I tried Hotwire for the first time! I booked a hotel called 4 points San Diego, we drove from LA through traffic with the adress given by hot wire and arrived to a abandon hotel, we get stoped by a security guard that tells us the place has been shut down because of the pandemic, we tell him how that couldn’t be since I just booked through hot wire, he said a lot of third parties haven’t updated! So I had no choice but to book something within 5 min, because I had 2 children in the back, I end up calling to try and get my money back and a Jose told me sure we’ll give you your money back and 5 dollars hot cash, I said ok I’ll probably won’t use them (something I shouldn’t have said) because he came back on the line and said sorry I investigated more and we can’t give you your money back, the hotel is still there you just went to the wrong addressed and they took it as a no show, I told him how can that be if I went to the address given by them, and he said they’re nothing I can do, it’s my first and last time booking with them, it’s not about the money I lost but it’s the fear of them pulling something like this again!
Hotwire customer care terrible
by Pointless games on 2018/12/27 01:38
Booked a hot deal and my card was charged. I was then brought to a screen that said an error occurred and that deal was no longer available. So I had a full trip charged to my card and Hotwire customer care refused to do anything except lay the blame on my credit card company and me. Took 4 days for the credit to be available on my card again. Their customer care department is a third party company out of Malaysia that refuses to give you information on how to contact Hotwire corporate offices after they ultimately refuse to help you. Stay away from Hotwire. They’ll cause your money to be caught in limbo while you watch hotel prices get higher by the day waiting for it to be freed back to available credit. I booked my room directly through Hampton Inn, the hotel Hotwire suggested I’d get with the hot deal and they were more sympathetic to my problem than Hotwire was and provided the same rate. Do yourself a favor and book directly through the hotel. Many times they’ll honor prices found on apps like Hotwire. Avoid Hotwire, Expedia and Priceline. They’re all the same company who doesn’t care about you. Just a middleman trying to carve a slice of something they don’t deserve.
Skip the app and use the website
by Husky Dad on 2019/06/11 17:57
Worst app ever. For most hotels it only shows 1 picture, even when there are dozens on the Hotwire Website. I tried to book a trip on the app anyway, but it kept saying my credit card wasn’t recognized. So I called my credit card company and they said They authorized the transaction, but Hotwire canceled it. So I called Hotwire and they said it’s because I was trying to book a deal that wasn’t available. After hearing this, I looked again, and the deal still showed up on the app. I also had $15 of “HotDollars” credit, which an email said I could use to book, but couldn’t use it on the app. This app is so much worse than the website. As an aside, the Hotdeals, you know, the deal where it’s cheaper because you don’t know which hotel it is? Yeah, that’s terrible because they tack on higher fees. I booked a Hotdeal that was $10 per day cheaper than if I knew which hotel I was booking. Great deal! Except after I checked out, the Hotdeal wound up being about a dollar per day more than the normal booking after taxes and fees were added. TLDR: Hotwire has good deals, just stay away from the app or the Hotdeals.
No Customer Service
by Ali Baird on 2021/07/02 18:46
I booked a hotel through hotwire and when I arrived at the hotel I was told they would not honor my reservation. Because they were overbooked. I called the hot wire customer support number and waited 20 minutes until someone answered. I was on the phone with a customer service rep for another 20 minutes when we got disconnected and no one called me back. I had to call back again and it took another 20 minutes to get a new customer service rep, he attempted to get another reservation and could not find one so he told me he would refund my account and add a complementary credit. He put me on hold but before he did I asked him if he would call me back if we got disconnected he assured me he would, we got disconnected and he never called back. Finally I started a chat with a customer service rep which took almost an hour. The final result of the chat was that he would refund my account and send me a confirmation email. I never got a refund and never got a confirmation email. This is absolutely the worst customer service I’ve ever received. I finally had to dispute the charge on my credit card.
Scam!
by Loknasta T on 2019/10/10 16:08
Hotwire car rental is such a scam!!! I booked car online on September 30th and I got HOT RATE for it. When I went to rent a car agency ( Ace ) they told me that there is mile limitation for my reservation ( 150 miles a day ) and that I should cancel reservation because if I go further that 450 miles in 3 days I will pay 25 cents per extra mile. These conditions WERE NOT in terms and conditions when I accepted reservation. I called hot wire after agent in ACE told me to call them and cancel. Hot wire did not wanted to cancel my reservation because they told me it was a blind reservation and it is not refundable?! I told them that even if it is blind reservation they SHOULD put all the conditions when you book it, otherwise I got stuck with the car I cannot use. They said they will put those information in the future 😡 I told them I don't care about the future, I want my money back now because it's crazy to scam people like that and do not put all the conditions when you book a car. I ended up being charged for a car I did not use. PEOPLE SAVE YOUR MONEY, do not use HOTWIRE! Their customer service is rude and their supervisors not doing their job.
Poor Customer Service and Retention
by DougBoydad on 2019/11/08 16:37
Our company is removing Hotwire as an option for future travel needs. Due to human error (or perhaps a manipulation by the app) the incorrect date was selected on a reservation. I did make the mistake of confirming that purchase without rechecking the date. Once the error was determined we contacted Hotwire 24+ hours before reservation and they would not cancel and credit. After reaching a supervisor on phone I brought up the fact confirmation email does specify it is prepaid and can’t be cancelled. She wanted to resend confirmation email so I would have the right polices. She sent the email and well it was the exact same. So now I question if I made a human error in date selection or if app moved date. See the hotel was actually sold out for the dates I believe selected and the Hotwire reservation was a night following when the hotel had availability. In any case, Hotwire was unwilling to offer a credit or refund and chooses to loose out on future business. Poorly run and a shame human error is being taken advantage of. Fool me once but not twice!!!
Dirty, old, rude staff, elevator issues
by Kim Ann B on 2021/07/10 15:38
I have no idea how this is a 4 star hotel. Convenient to trolley stop and location feels fairly safe. Otherwise staff is rude, elevator smelled strongly of weed and got stuck with my son and husband in it, if you self park in the garage there is no access to hotel. You have to walk up on foot from the underground parking and enter the hotel through the front doors. It’s a side business run by the valet guys - super shady. Our first room REEKED of cigarettes and we immediately noticed it had not been cleaned. That was confirmed when we opened the toilet and there was urine, ash and a partially smoked cigarette in it. Asked front desk for a new room and they were rude and unapologetic. Second room was cleaner, but still not what I would expect from a 4 star. Maybe a motel 6 level of quality. We booked 2 queens but ended up with 2 doubles (if they were even double size. So very small that the sheets just hung off of them). For the price, I’d definitely skip this one and choose a different hotel.
Best Deals I’ve seen this far!
by Rifferr on 2018/11/14 04:26
I’ve used Hotwire twice now, both to book hotels in Charlotte, NC. First one was a 4-Star Hotel in Uptown Charlotte for about $111/night which was about $140 cheaper than any other hotel in the city. Next time I used it we got a 4-Star Hotel in the heart of the city for about $104/night - even better than the first time! Although you may not know exactly where you’re staying at the time of booking, it may be worth while if you are planning on being in a big city or somewhere loaded with hotels because this website will give you the best rate because of that no show until book policy. Just read the details like free WiFi, parking, choose your bed or hotel chooses for you, etc. before booking and you shouldn’t have a problem!!
Buyer Beware
by dbstock on 2019/08/03 04:58
I used Hotwire to book my car rental for a trip 2 months from now. I had to make a change to the dates so went to the hotwire site, no change button to be found. Called customer service and asked to simply change my itinerary dates and was told not possible and reservation non-refundable. Just like that, a click of the button and they are stealing $300 from me. Whatever contracts they have in place with car rental companies, a customer should be able to make a date change, especially for a trip 2 months down the road. We are not talking about airline seats last minute at risk of going unfilled. This is a silly car rental reservation. At minimum Hotwire, you need a flashing pop-up warning with flames at checkout that says something like, “BEWARE Hotwire sucker, if you dare try to make a date change after you click this, just know it won’t happen because we’ve already charged your credit card and pocketed your money!” Next step, contact my state attorney general and file a complaint.
Always gives me the best
by ZayRose on 2021/03/02 09:26
Hello, I will say that I have booked multiple rooms with great views of the city. Being able to use the Hotwire app to see where I get options for hotels allows me to accurately determine where I would like to be located within the city I select. Do not hesitate, Hotwire gives you top of the line rooms for a very affordable price. Everywhere I’ve stayed has been absolutely beautiful, I have plenty of places for food, Drinks and restaurants. Also the staff always shows top of the line professional service. Even during Covid 19, If you want to be smart with your funds and still book with a luxurious look, Book with Hotwire, I promise you that you won’t forget a memorable stay. 🏨🔥
I’ll never use this app again
by GuiSBorges on 2019/11/06 23:13
PLEASE DON’T USE THIS APP! Just go ahead and stick to booking or Airbnb! I had a reservation for Travelodge in Orlando. When I got to the hotel after a long trip, I was informed the system in the hotel wasn’t working and they could not check me in neither cancel my reservation and refund me so I could go to a different hotel. They left me waiting at the lobby for 2 hours until they could finally get me a room at another hotel. you would think problem solved, right? Wrong! The new hotel was not only more expensive than the one I had already booked, but it was also not as nice. I had booked a room with a king bed and they could only offer me a room with two twin beds. It was a downgrade. In addition, they wouldn’t refund me for relocation costs (such as Uber to the new hotel) nor pay for the difference in price. I wasn’t offered any kind of compensation either! Very poor customer service! I’m very disappointed with the Hotwire app and will never use it again.
Swindler App!
by Link2Leo on 2018/11/11 01:24
I'm a long time user of Hotwire and thought to have learned the ins and outs of the app through experience but when I booked a rentacar with Ace @ LAX I was greatly disappointed to discover not only is Hotwire deceptive but also dishonest. They are swindlers! A few days before pickup they issue a notice on where to pick up your car. It stated there’s a shuttle from the airport to Ace but sure enough I soon discovered there is no shuttle bus to Ace whatsoever! In fact, ACE's scam is to use other car rental shuttles (thrifty is closest). I was walking around the airport jet lagged after a 10 hour flight like a zombie with my family in tow trying to get to my car. It’s absurd! I attempted to get a taxi but they told me $30 min for a 5 min. ride. Finally I figured out how to get there by thrifty's shuttle. What’s more, I wrote a long letter to Hotwire explaining my predicament and got no response. They never reply to these reviews here because they are swindlers and liars. I pray nobody goes through rentacar hell like I did.
Won’t even switch hotels when you’re in danger
by Lil Wonder on 2018/04/08 20:48
Last year I used Hotwire and I got booked at a Hotel that I was previously booked at through Hotwire in another year and which I felt very unsafe. When I called to see if I could switch hotels and explained to them that the previous year I had an incident happened to me where I was assaulted at that hotel, they refused to change me into another hotel and told me that all bookings were final. It took me two hours to finally get them to at least change my Hotel as they would not give me a refund. I gave them another chance and I am really angry that I did. This year, I wanted to book a hotel and after entering in a different credit card information for whatever reason it booked a different listed hotel that I did not want to stay at. When I called to rectify The situation they would not do anything about it. I never write reviews and I really hope that no one ever uses this service ever they’re awful.
Over charge
by moveplaylearnnow on 2020/02/16 01:13
Multiple time problems with Hotwire. Their customer service is basically to tell you there’s nothing they can do. I’ve paid for hotels that were fully inhabited aka no vacancy and got no refund and had to pay again. I’ve booked a room and they put me in an unfinished room like a closet - no refund or discount. I’ve been kicked out of a hotel bc it was for out of state travelers and I live in the state I guess too local for them - no compensation and today I didn’t fully send a payment with apple pay and it didnt authorize my card. Then I went back on the browser and got a new room, and Hotwire charged me twice for the same date. Again I called and nothing. Just sorry no refund. Why would I book two hotels on the same night? I guess I forget all these horrible times getting stiffed by Hotwire bc I continue to book thru them. I guess I deserve what I get for being stupid.
Terrible app for a terrible company
by Dmpyle on 2017/10/03 04:41
This app and the company behind it are horrible and you can save yourself a lot of pain by avoiding them both. I was trying to book a hotel for the following week and noticed that the app kept changing my dates to the current day every time I refreshed the search. Finally booked one and thought I was good to go. When I arrive at the hotel they have no idea who I am and it turns out the app booked the hotel for the same night I booked it. Then the hotel says someone checked in and used the reservation. I called Hotwire and they said since it’s a “HotRate” deal there are absolutely no refunds or changes, which apparently includes their system screwing up. So now I payed for someone else’s hotel room last week and had to get a last minute room at full price when I arrived totaling over $700 for what ended up being a 7 hour stay in the hotel. I will never use anything with the Hotwire name again
Great Service
by xXTheBallerbro2Xx on 2021/07/22 19:54
I use Hotwire several times a week. Always have values on quality establishments. A few days ago, in my car with afternoon sun and 100 degrees, I mistakenly ordered a room for the wrong night. Once I figured how to text with them, as other methods were having issues, they listen to my mistake. Having studied contract law, and read the terms, Hotwire did not have any responsibility to credit my account. They did not have to, but they did refund my mistake and got me an another room at the same hotel. That is what good service is.
Do not use
by yarnacles on 2021/06/07 07:13
I booked a hotel for the past weekend in a 4 star hotel. I get there and there was a “pipe” issue so they said don’t worry we will place you in another hotel. Whatever as long as I get a bed for the night. The following night I go back and ask if I can get a room in the hotel I paid for, they said no. They send me back on my way to a cheaper hotel and I have no choice some I’m obviously using a hotel because I do not live in the area. Now, the following day I send Hotwire support a message and they say that they can not do anything to help me because I accepted the redirect and am contacting them after the booking was used? How am I supposed to know that I needed to contact Hotwire the minute my room was not available. I assumed the hotel would right their issues and waited, now it turns out they were not able to and it’s my fault? Well it is according to Hotwire. Beware when booking through Hotwire.
Too far from Downtown Chicago
by DidappointedInHotel on 2019/12/08 16:15
I can’t voice my disappointment enough in this hotel. I came to Chicago to shop and go to a play. I input ‘downtown’ when making the reservation and even called the hotel, when I saw it was an option, to ask if it was walking distance to the main shopping areas. I was there three nights and paid more for urber rides than the hotel! I would have done so much more in Chicago if it wasn’t an additional $20+ to get to the city. Hotel itself was okay. Tiny and old. Plus when you get there an additional $20 per night, in the small print when you book, for extra amenities that you will never use. Spa down the road, discount at the bar(that was never open late enough to use). Live and learn. Unless you are planning on staying in the Gold Coast area book someplace else. The extra for the room is worth it. Ended up costing me over $100+ more than planned.
Not accurate description of hotel
by vee562 on 2018/06/19 06:02
I booked a hotel and one of my main filters was a hotel with a pool. I chose the hotel but upon arrival noticed construction going on at the hotel near the pool. I then ask the receptionist and she says it will be opened the next day, FOR SURE. The next day, the new girl now working the front desk, says the pool will be opened after 5. Again I let it go because our reservations were for a few days and we would have time to hang out by the pool once it opened. I return to the hotel later that same day with my two children and husband to see posted signs saying the pool will not be opened til renovations are completed. I was very disappointed with Hotwire for not letting me know this hotels pool would be out of service and then the hotel, Comfort suites Odessa, for giving me the run around. Very inconvenient and upsetting. I work hard for my money and want what I pay for.
Booking problem turns terrible with Hotwire system
by mnbvxzasdf on 2021/05/13 09:33
I never had problems with booking before this time. I booked an hotel of whom front desk refused to give me the room and was rude. I turned it to Hotwire to get reimbursed and kept on the phone for more than 40 minutes. Assistant said “you know we book the cheapest prices...” I told him “it doesn’t matter since the service is rejected”, he tried to call the front desk themselves which they said it is rude as well. Asked me again of what has happened: I told him the details again but wondered “are you trying to blame me cause I said this already why are you asking again” he said “no I am actually on your side but trying to find the reason to tell them they should reimburse me”. He apologized he wouldn’t be able to reimburse me in this case as the hotel refuses. By the way the hotel is whom have told me reimbursement is not theirs it is Hotwire’s.
Worst service! Showed confirmed in app but no reservation details not sent to hotel
by Vry good app on 2021/07/04 05:26
I have booked hotel in CA from Hotwire. when I reached Hotel at 1 AM after flight delays and all, the hotel ppl informed me that Hotwire didn’t send at information or booking info with my name. Contacted Hotwire customer care and received no response from them. Booked same room for double the price at 2AM. The next day contacted Hotwire after 24 hours they cancelled my hotel trip and refunded my original amount not the difference which I paid. Customer service was so bad said you have paid that with your card so Hotwire is not going to refund that money. I lost money because of this faulty application or bad service. Don’t use Hotwire and seems like I’m not the first person, lot of people faced similar issues. DON’T USE HOTWIRE JUST FOR SAVING 30-50 use direct site or any other application but not Hotwire.
Hotwire bait and switch app is misleading
by lcm lon on 2019/08/10 03:36
Hotwire uses bait and switch when you book with them. They said I was guaranteed to receive my car rental from Enterprise Alamo National Hertz Dollar Budget. When I went to book car rental they gave me Advantage. I called them to mention that advantage was not advertise in my five guaranteed car rentals companies. They did a bait and switch on me and they refused to switch me to one of the other car rental companies. In which they advised I was guaranteed in their online listing. I reviewed advantage and their customer reviews had so many negative complaints with this car rental company. I didn’t feel safe using them for my family trip. Hotwire refuses to issue me a refund or switch me the the rental company that they guaranteed to me. I will never use Hotwire ever again. Poor customer service and not a trusting company. Their bait and switch was very this honest. Buyers beware
Seriously the worst ever !
by ph_ag on 2019/03/20 20:22
Warning false advertising - just as another reviewer experienced I was also charged for a room but then receive an error. Which means the room and that deal “got away” which is bs. I called and they stated the price went up reason why it did not book but yet charged my card. So I asked can you they use that credit to pay the difference to book another room they said no. So I let it be and waited til the next today to see if my credit card got refunded back. Nothing yet..... so I saw the same deal again (my mistake) and I tried to book it and the same error I received. I got charged again, so now I have two charges pending. I understand that it’s not fully charged just a hold but on my end it shows that it’s charged, now I have to wait 3-5 days. So now I can’t book anything for my birthday weekend. So be aware DONT USE HOTWIRE - PURE FALSE ADVERTISING!!!!
Badly run hotel riviera
by bad hotel riviera soutj beach on 2018/07/03 02:08
Hotel housekeeping was not consistent in cleaning the room and many days by 5 pm had to call down before the came to clean. Days that didn’t clean dishes leave coffee pods left sand in the shower etc. secondly we lost power 3 times and twice in one day and was unable to work and one night had to move to a different room. The second time we waited over one hour for the main fence guy from another property of there’s to come an couldn’t even find the power box we had to go switch it back on. After the third time this happened we asked them to in some way for spoiled food in fridge plus all the other inconveniences plus one day not be able to work and losing work I asked for some sort of compensation and for 45 minutes attempted to reach something and hotel refuse to do anything for all the issues that we clearly there responsibility
Car rental
by smart renter on 2020/12/18 04:57
Please be aware that Hotwire uses second rate chains for the hot rate . Yes the price is low but you get what you pay for! In this case aggravation . Do not book with easi rent, ace, sixt or the like!!!! They keep you in a building for over an hour with a fan in 80 degree weather! Then they haggle you for up charges ! First they will tell you a scare tactic to buy additional coverage for 11 dollars a day! If you do not have a PAPER copy of your personal full auto coverage they will not accept that you have adequate insurance and tell you they will not rent you a car! Second they badger you to buy a sun pass for tolls and gas from them. Please keep toll receipts in case u get a bill from them. To save a few bucks it not worth it. Go to a name brand car company !!
Never a followup
by SarahjZhang on 2019/08/28 02:58
I had enjoyed using hotwire in the past. However, my last experience has made me change my view on hotwire service. I got a rental car through hotwire. On the day of my travel, the rental car company had no cars available. I was told that the wait could be 2-3 hours as 6 parties ahead of me were waiting for cars. I cant sit around at airport for 2-3 hours. So I got another rental car from a different company. I contacted Hotwire right after I left the airport. I was told that they will take care of it. After I came back from my business trip, I contacted them again regarding the credit, I was told that they are working on it. 2 weeks later, no one called me or followed up on this. No credit was issued. Now I have to dispute through my credit card company. Very disappointed with their service.
NEVER WILL USE AGAIN
by Red wolves 8687 on 2021/04/23 23:30
One star only because it’s not possible to give no stars and write a review. I cannot begin to tell you the level of aggravation I have when dealing with this specific company. Three times in a row my last name has been changed on my reservations from my actual last name to my husband‘s last name I have changed it in the app I have changed it in any of my pay accounts and still it changes it to my husband‘s last name and because of course it’s one of those special promotions where it’s 20% off or whatever, IM NOW OUT $60 and don’t have anywhere FOR MY CHILDREN to sleep tonight! Guess we get to camp out in the van BECAUSE SOMEONE CAN NOT FIX THE PROBLEM WITH THE AP! Would I recommend the app OR THE COMPANY? NO!!! You couldn’t PAY ME enough to say this was a wonderful experience. It’s not a user error, I’m not the only one.
Long time user no more
by 4;32-6?7:) on 2020/03/24 01:03
Long time user of Hotwire for years...to the tune of tens of thousands of $$...no joke. Business, pleasure, family trips, you name it. Have touted this company and its simplicity with friends and family forever as I believed in its value. No more. Just spent 59 min on hold with them and was hung up on...after following email instructions. Unfortunately, this is a recurring theme. I had to contact them back in 2013 re: plane changes and it took 2 days to talk to someone. It was eventually fixed but we still laugh at the amount of time (hours) it took. Absolutely NOT worth the hassle. Fool me once... Word to the wise...90% of the time, you save money. The remaining 10% of the time when you have unexpected changes/life pop up...this is NOT the company to deal with. Will not use again
Beware of Scam
by Ben0564 on 2018/10/15 03:57
I booked a hotel on Hotwire. I arrived at about 10pm only to find out that the hotel was over booked. The hotel said they would tell the third party (Hotwire) that they would approve a refund for the night and comp me a night stay at a nearby motel. Once I spoke to Hotwire, they said that they would apply a credit in my Hotwire account in addition and this credit would be good for a year. Luckily I called Hotwire back to confirm the credits. The new guy customer service rep informed me that the credit in my Hotwire account was what I was getting. After a conversation explaining that I didn’t understand it that way I asked to just credit my card. Let’s think about this, if I don’t use that credit within the years time I just lose the money! That sounds like a scam and will be in touch with the better business burea.
Very bad customer service
by Wickster37 on 2019/04/07 03:54
Hotwire will never help you when a situation arises that’s out of your control or when they are at fault. For example, I reserved a hotel that Hotwire stated they had an airport shuttle. I called for the shuttle but the hotel said they don’t service the airport I was at. I called Hotwire and they would not transfer the to another hotel near the airport I was at even though the hotel accessed the cancellation/change. Another time, I got a hotel that was to be a 2.5 star rating. I showed up and this hotel had massage parlors, and other sketchy businesses in the rooms of the hotel. I took pictures and sent them to Hotwire. They would not cancel or change the reservation even though this star rating was not accurate. Hotwire customer service is by far the worst experience I’ve ever encountered.
Booking travel has never been easier!
by SLG1220 on 2019/09/16 19:40
This app is really well designed. We were able to score a great deal on a hotel in downtown Chicago for a family staycation. Thanks to the advanced filters, we could narrow down to a specific neighborhood and find a hotel with a pool. The kids had a blast and we were able to use some of our savings to splurge on a nice meal at the hotel restaurant. I will definitely continue to use Hotwire and will certainly recommend this app to my friends and family. Thank you Hotwire!
Left my family and me stranded!!!
by jw924 on 2021/03/07 04:23
After booking a car through Hotwire I was assigned Nu Car Rentals in Phoenix. We took the shuttle to the car rental hub and ended up at the info counter since we couldn’t find the rental company (apparently you need to take a second shuttle). I was then informed that Nu Car Rentals was closed! After multiple calls and more than an hour with customer service over the phone they offered no solution to provide a rental. The best they could do was give me prices for a one day rental so I could come back the following day. Maybe understandable if we were significantly delayed or if it late was late at night but this was at four in the afternoon and the company closed 30 minutes after we were scheduled to pick up the car! We are done with Hotwire!
Is Hotwire going bankrupt?
by Agorist Infantry on 2021/04/15 15:51
What a joke. I’ve booked dozens of trips on Hotwire, ever had an issue ... until yesterday. I booked a room for my daughter and I on the beach for a few days in the future. A few hours later I get an email saying the hotel refuses to honor the deal. So I call Hotwire and after 20 mins on hold someone comes on the line. I tell them what happened and they put me on hold to find a solution. After another 20 mins on hold I get hung up on. Then, the next morning I spend almost 2 hours trying to communicate on this worthless app’s chat feature with a worker who likely WAY over worked. Nearly two hours and no solution, just a hand full of responses, 20 mins apart, none of which provided any solutions. I deleted the app and will not be using Hotwire again.
Beware of booking unnamed hotels
by TheMerrierTerrier on 2019/03/26 23:51
I booked a night at unnamed 2 star hotel in Anaheim one night. When I arrived, there were 2 squad cars in the parking lot interrogating someone. There were several ladies of questionable circumstance hanging out in the doorways of their rooms. I then looked up reviews of this motel online and found out this place was notorious for drug use, prostitution, etc. Before checking in, I called Hotwire to let them know of the situation. They were not willing to make any adjustments. I wasn’t expecting the Ritz but this place was beyond safe. This was especially sad since it was blocks away from Disneyland. What if a family had booked there? There was no way I was going to stay there and called it a loss. Hotwire was not willing to make any amends. I never used their app again.
Hotels from hotwire
by bartekwsh on 2020/01/22 06:11
I highly recommend hotwire !! I'm in Denver, CO now. I traveled from Chicago 14 hours, I had reservations at the hotel. I arrived at 11:30 PM, at the hotel and they told me that there was some issue in the room and there are no available room for me. I called the hotwire at 11:40 PM. customer service found a room for me in the same area and they paid 180 USD for 4 stars hotel. I received a confirmation email and the address of the new hotel. I paid only $ 90 and hotwire paid $ 180 and found me a room at 11:40 PM in 4 star hotel. I am very pleased, I recommend Hotwire.
You lose all compensation when you book through them!
by Dan Loves Debbie on 2018/07/28 15:44
If there is a problem with the hotel Hotwire will only offer $25. No full refund even if they do something horrible. In my most recent case I saved $9 over booking the Comfort Inn Downtown in Chattanooga only to have the staff ignore our do not disturb sign and wake us early. Normally I would get a refund from Comfort Inn. 1 hour on the phone and texting with Hotwire and the best they can do is $25. This applies to thefts from your room and other losses also. Not acceptable!
Inconsiderate group. Trip advisor much better
by Kal1212772222 on 2020/09/11 15:47
I paid for a hotel that I didn’t even use and I was told I can’t change it because I made the human error of not fixing it when I booked it the night before the day I was going to actually stay. They said they can’t help me because it’s a hotel policy and hotel tells me they can’t change it because it’s a Hotwire policy. I was told by aloft I can change the date and Hotwire told me no at all. They didn’t wanna help me out but just say sorry we took your money have a nice day.....after spending a lot of money with Hotwire already it’s disappointing. I loved Hotwire but now will only use trip advisor or kayak. Trip advisor gave me a first time discount for the inconvenience of Hotwire. Definitely recommended trip advisor
The app works. Their service doesn’t.
by Friend of droids on 2021/07/08 04:19
I haven’t used their services in years because of what happened tonight. I get to the hotel and they tell me that my reservation isn’t valid because the room isn’t habitable (busted a/c in a Southern summer). I call support and I’m put on hold so long that I’m able to drive to a completely different hotel, check in, and get settled into my room before they answer. And then I get the run around. (Btw, I was able to write and proofread this review before getting anywhere with support.) Edit: I was informed that I wasn’t turned away from the hotel according to the hotel records. Ok. So alternative facts are in effect now. I’ll take my L. Y’all got my $70. I’m going to aggressively talk to my family and friends about using your services.
Very misleading on charges. Will never book again.
by sdgrught on 2019/09/03 15:13
I have booked with Hotwire several times in the past, and the total cost to book a car has always been clear in the marketing. I booked a car for a recent trip to visit family, and the price was marketed for approximately 32 per day TOTAL. Buried in the fine print (which was not clear and easy to understand and buried at the bottom of a very long email) was a reference to taxes and fees. This added another 148 to my bill and brought the cost of the car to nearly 60 per day. Absolutely unacceptable and incredibly misleading. I am disputing the charges with my bank and filing a complaint with better business bureau. What a terrible business practice. My rental was through dollar. Terrible!
DO NOT USE IT
by Fiffjddjhfhjh on 2017/10/20 14:46
I booked hotel on 20th October at 1am in morning when I was done with work in Nj . When I came to hotel around 3am hotel receptionist told me reservation is for 20th October but starts at 3pm🤔. So I lost night sleeping in car a I am tired at work because Of Hotwire . When you call hotel and ask to go in today it means now , not in 13 hours , this application is not serious tool for booking hotel , if you need some serious booking without mastaike you should call hotel and book it . Never again this stupid unusable aplication
Crooked Company- Buyer Beware
by Dad-Dan on 2020/04/11 13:21
STAY AWAY! Any “deals” come with extremely bad and unprofessional service. My family and I were planning a trip to Florida and we rented our car through Hotwire. (Big mistake) A few weeks before our travel the COVID-19 pandemic was widespread, and residents of New York (my home state) we’re not allowed to travel to Florida. I filled out the form on Hotwire to help me with a “cancellation process”. After multiple phone calls to both the rental agency and Hotwire for weeks, I got nowhere. Hotwire refuses to help me with this situation and still has my money. Hotwire has an unethical approach to my cancellation, I was not getting “cold feet” rather a major global event was legally restricting my travel. They don’t seem to understand this is a pandemic. I would have been happy with an account credit, but now I am forced to dispute the charges with Visa. Unbelievably cruel and unprofessional. STAY AWAY!
I like them! J.O.
by Sal-bug on 2018/04/17 16:25
I travel on business a lot and use Hotwire often especially on short notice. This app has worked for me 99% of the time. And if I ever ran into a problem with any stay a quick call to them and it was taken care of immediately no questions asked. I personally can't say a bad thing about this company. Using this app requires the ability to read between the lines and knowing the areas to hit on a great hotel. In other words if you have half a brain it's a great way to go.
No real option provided
by SharonGomezPR on 2019/01/28 07:54
I booked a hotel due to a delayed flight after at 12:30 am 28th of January. The flight was delayed until 6:10 am the airline would not cover hotel expenses but I still need to sleep to be able to function on a Monday to go to work. Booked The Hard Rock Seminole, where I was told is sold out and that they can’t check me in at 1:00 am and she mentioned various times that she couldn’t do much because I booked through a 3rd party meaning HOTWIRE. So there’s no real benefit to booked through Hotwire because you are not treated like a client they want to help. I needed to sleep the few hours left to pay an Uber AGAIN to catch a flight that was delayed so instead I’m here writing my first EVER bad review to a company, I have been working 3 weeks in a row and I pay for a room that is not available and I’m Just wondering around the Hard Rock Seminole, I was told if I get a players card that I might get a chance of getting a room, so if that was even possible what wasn’t there a room for me from 1:00 am until 4:30 am that I have to head back to the airport o make it to the flight in time.
Left me stranded
by Jnaumow on 2017/10/16 14:57
Booked a hot rate rental car and upon arrival the rental car company refused to honor the confirmed reservation. After calling Hotwire they kept me on hold for 30 minutes while they spoke with the car rental company. Hotwire’s response was that the company would not adjust, but Hotwire would make a special concession this time and refund my money. The agent acted like I should feel privileged that I would get a refund. No offer or willingness to find me an alternative rental with any of the handful of companies available at the airport where I was at. Needless to say I used a competitors website and was able to book a similar deal in 5 minutes and walk out with a car. Pathetic customer service and they will not see my business again.
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App name
Hotwire: Last Minute Hotels
Description
Save even more with exclusive, last-minute travel deals in the Hotwire app. Hot Rate® deals make booking travel easy, exciting, and affordable! 1. You pick the star-rating, location, amenities, and price. 2. We reveal your top-notch, deeply-discounted hotel right after booking. 3. Done and done. We've added new ways for you to hack your trip and get the best deal, available only on the app: • Discounted pricing and app-only coupons. Saving cash looks good on you. • Draw your ideal neighborhood. Circle a specific location on the map, and we’ll find you a Hot Rate® Hotel right there. • Sync with your schedule. You can add trip details directly to your calendar in a matter of seconds. The Hotwire app packs in everything our customers love about our site—and more—including: • Unbeatable deals up to the last minute. Hotwire is the go-to app for booking money-saving, unforgettable trips. Book weeks in advance or the day of. Either way, Hotwire has you covered. • Thousands of hotels to choose from. Think: trendy, boutique properties and iconic brands like Fairmont, Hyatt, and Marriott. • Get 1 of 2 Hot Rate® Hotels. Hacking your Hot Rate® just got easier in the app. We’ll show two hotels, and you’re guaranteed to stay at one of them. • Our low price guarantee. Book with confidence—our rates won’t be beat. • 24/7 customer service. Message our team with any questions, day or night. NEW iOS 14 Features! DEAL WIDGET: Plan a last-minute getaway in just a few taps with Hotwire’s new deal widget! Check out top weekend deals near you, right from your home screen. Just add the widget and enable location services to get goin’. APP CLIP: New to Hotwire? Try out our App Clip, available via Hotwire.com on your mobile device. See app-exclusive features, including hotel reviews, and quickly book using Apple Pay. The App Clip will also keep your reservation details on your home screen for up to 10 days. Can’t get enough? You can also easily download the full Hotwire app!
Hotel is permanently closed
by DHall16 on 2021/08/01 01:12
I booked on Hotwire and they couldn’t find my reservation. It was probably because the hotel is closed. They did not give me any notice. I found out the hard way by showing up and the lights were off.
Excellent hotel
by Lalita Mex on 2021/07/31 22:34
We loved it
Absolute worst
by ds7gurl on 2021/07/31 03:20
Booked wrong date never told me which hotel it was 4, canceled my transaction 2 times and then finally put it through and now refuse to refund me for an error on the part of their app
Won’t refund my money despite horrible motorcycle wreck.
by fkhtwr on 2021/07/31 01:54
I booked a car rental and 2 weeks before my wife and I were in a horrible motorcycle wreck. They refused to cancel my reservation without jumping through a million hoops. Like our life isn’t hard enough already. I’ll never use them again. Worst company ever! I’ll find a way to jump through all the hoops so they don’t get a dime of my money. The 3 hr wait to talk to someone should have been punishment enough.
Awful customer service
by merky987 on 2021/07/28 02:49
Yes, you can get a good deal, but if something goes wrong their customer service department will throw you under the bus. Buyer beware. When chatting with an agent I was waiting up to *14 minutes* between chat replies. Also, sometimes it looks like a deal but then they add on “resort” fees that can be very expensive.
Wrong information
by Umit Maths Teacher on 2021/07/28 02:09
I booked a hotel which has 4 stars, but in reality it was 3 stars hotel with NO air conditioning. Also I asked them to cancel the reservation because of the wrong info, they didn’t care it
Such a scam!!
by Reem 66047 on 2021/07/25 17:25
I downloaded the app because they said kn their website that you get an extra 10% off when booking in the app for the first time. It didn’t let me use the code saying that this isn’t my first purchase on the app (complete lie). My husband tried to sign up and use the code, it said the code was no longer valid even though it’s still posted on their website. They don’t honor their word and I won’t be giving my business to a dishonest company!!
Trash
by coccamami on 2021/07/25 16:46
Was gona use this app then I read that review of the person who got hung up on this ultimately made me not use your app and to use another app instead so thank you Apple for having reviews on your apps and Hotwire should be ashamed of themselves. Get it together bozos
Used for Many Years
by Liz91ag on 2021/07/25 11:20
I have used Hotwire for years to get the best rates on car rentals and hotels. So far I have never had a problem. The hotels are always what I expect or better and I’ve never gotten lower car rates. I can’t speak to their customer service because I’ve never had to use.
Terrible
by Jaquiñones on 2021/07/24 02:03
This app is so so bad. It could be beautiful at first but over time they give you the most disgusting hotels.
SCAM
by Zorjs on 2021/07/24 00:10
They charged me for 2 hotels in the same date and so t want it to cancel !!!!
Hotwire Never Disappoints
by ChrisPhilllyDC on 2021/07/23 17:13
Always a great experience!!!
Useless and time consuming
by useless and time consuming on 2021/07/23 06:06
I have booked hundreds of rooms with Hotwire and I am now DONE with this crappy app.! It’s gone so far downhill it’s almost useless. Third time at the same hotel where they can’t find my reservation. Same thing happened at several other properties resulting in lots of wasted time after a long flight or drive. I’ll never use Hotwire again.
Hotwire
by marke#1 on 2021/07/23 01:58
Always spot on use monthly
I will never use this app again
by hsbdjjdndnskjdmdndksmsbbdb on 2021/07/22 20:14
I do not recommend this app. The app only reveals the hotel to you after you have paid and you are not entitled to changes or refunds. The room I reserved is for two people and when I see the photos of the room, I realize that the toilet is right next to the bed, without any door that separates it. what a surprise I got! and I am not entitled to anything, I either take it or lose my money.
Great Service
by xXTheBallerbro2Xx on 2021/07/22 19:54
I use Hotwire several times a week. Always have values on quality establishments. A few days ago, in my car with afternoon sun and 100 degrees, I mistakenly ordered a room for the wrong night. Once I figured how to text with them, as other methods were having issues, they listen to my mistake. Having studied contract law, and read the terms, Hotwire did not have any responsibility to credit my account. They did not have to, but they did refund my mistake and got me an another room at the same hotel. That is what good service is.
Disappointing
by kmo883 on 2021/07/22 13:26
I made a reservation.. went to check in and the hotel wouldn’t allow me to check in because my id was local.. I just wanted a weekend away from regular life and some peace and quiet..But ok so I contact customer service and wanted my money back and was nice about it.. they kept giving me the run around and they never cared to try to fix the problem or refund my money or anything.. So I got annoyed and was just outta my money.. The sad part is that I was a regular customer.. like ALWAYS LOVED going thru them but they didn’t value me.. Just got my money and said F*** me…
App nags you for reviews
by Duanebreezy on 2021/07/21 21:01
Actually, it’s worse than that, they just open up the App Store to leave a review. So, like I do with all such apps- 1 star.
Ok
by plentypink2009 on 2021/07/20 20:30
I booked with Hotwire. The lady gave me a hotel 2 hours out of the way but they found me a better hotel for less money. The only problem I say with this is no free cancellation. I got sick and wanted to cancel they said I had to book another hotel. I won’t ever use another company without free cancellation.
Worked great the first time I've used it
by Steeps5 on 2021/07/20 19:38
I booked a single night at a hotel in Madison, WI and the experience was great! I had no issues during check-in or check-out. The deal was great too.
Has not dissatisfied me in at least 10 years
by howell mom on 2021/07/20 02:37
I’ve used Hotwire for years and I can’t recall a disappointing reservation. I’ve traveled to NYC, DC, Florida and beyond. Customer service helped when we were stranded in Washington as well when the rental agency ran out of cars and when I accidentally booked Panama the country instead of the city lol. No complaints from me
Hotel was full, refund process was a pain.
by fiddlex1 on 2021/07/20 00:18
The hotel I booked with was full, apparently Hotwire doesn’t check that little detail. Had to book a completely different hotel at reserve.com, just use that instead, it checks for room and gave me no issues. Took ages to get a refund
$45 valet charge
by braabadass on 2021/07/19 05:03
Apparently the hotel I stayed at had a $45 valet charge. I refused, I told hotwire and they refused to give me a refund and make sure you check before you really get screwed.
Lack of Customer Support
by Alice Ausim on 2021/07/18 19:21
The customer support service is useless. It’s so bad I wonder if it was purposefully designed to anger people. Looking for another company to switch to…
Apple Pay not working
by blakecottington on 2021/07/18 15:58
Apple Pay is listed as a payment option in the app but it won't allow you to continue booking with Apple Pay. It appears a separate credit card is required.
This hotel’s rate has changed
by Snsethy on 2021/07/18 11:58
Kind of useless as the rate changes as soon as you select a hotel (rate never changes to a lower one.) Better to use a better booking service.
He
by gvxhmgsjrgsdmhgcfmx on 2021/07/18 06:09
Horrible website incompetent workers , no customer care
Hotwire is Fraud and cheaters
by uppi upender on 2021/07/18 02:10
I have booked a reservation online and went to the hotel and the hotel doesn’t have any rooms available.The data base in hot wire is not updated and linked with the hotel occupancy.I ended up going to other hotels during midnight . Since this is the fault of hotwire I have tried to ask for a refund and its been more than 10 days and they still haven’t resolved the issue. If in case anyone from Hotwire is looking at this review .. My reservation number is 5612553908. I have also gone a head and created a ticket and still no response my case id is Case ID: 30009746690
Very Misleading App
by wifeandMomof5 on 2021/07/18 01:31
I just booked a car that was advertised as in terminal pickup. When I got my confirmation it said I would have to take 2 shuttles to get my rent a car. I reached out to there text support and spoke to a very rude representative that informed me I should of read the small print at checkout. I sent a screen shot of the car being advertised as in terminal pickup. She didn't care. So after payment I will have to take 2 shuttles to get my car. This is unacceptable and completely misleading. I will never use this app again.
Good App
by Sequoya22 on 2021/07/17 13:01
Used this app several times and always get a really good price on hotels!
Book at your own risk
by WI_DallasCowboy on 2021/07/17 04:37
Hotwire customer service is horrible. I’ve called and used their app to try to talk to customer service only to be hung up on twice after waiting over 45 minutes each time on the phone and waiting 1 1/2 hours via their app. Never was able to talk to customer service. They only want to take your money. Buyer be warned.
Most of the times it’s great!
by SinVodka on 2021/07/17 03:48
I have saved thousands using Hotwire. 1 out of 10 times I hit a snag with a bad hotel or some issue but overall it’s great.
Will not stay here again!
by gonzalez323 on 2021/07/16 06:14
Let me tell you the rooms with a sofa bed are a joke! It doesn’t even have a mattress. There was no blankets or pillows for it. I called the front desk to get a comforter and blanket to make it more comfortable and was told they had none. What!? We have to stay here 4 nights! I can’t believe the amount I paid for this bad experience. Wish I could leave and check into another hotel.
Love
by ajl841 on 2021/07/15 20:00
I’ve been using it for years it’s so simple and easy to use and book and much easier to find deals than google
So far so good
by Royal Zamba on 2021/07/15 14:34
I’m happy with this app so far. Great deals on hotels.
My Go To for Hotels
by MikeyB_MN on 2021/07/14 21:13
Love Hotwire, use it all the time for personal and business travel. Rarely have an issue that their customer service can’t fix. I only stay at 3+ star hotels, and hotels with traveler ratings of 4+. Filter by those variables and you really shouldn’t ever have issues with bad hotels.
App is horrible
by ThomasLatham on 2021/07/14 07:58
I lost 3 different hotel deals just trying to get the app to process a credit card. Multiple errors, then “this deal is gone.” Or maybe that’s how it’s supposed to work so you just book at a higher price. Wasted over an hour and went to Travelocity and got it done right away.
Always good
by ladyleo9807 on 2021/07/14 04:01
Our hotel stays are have been great and prices are usually pretty fair & hotels are usually clean and neat staff are always helpful.
Can't get any easier and the deals are amazing!!!
by Blaxican92663 on 2021/07/14 02:50
The reviews are exactly what you get when you arrive at the hotel! No complaints and easy as pie🤙🏽
Pure garbage
by mejidhr on 2021/07/13 12:46
Pure garbage
Depressing
by AuntViolet on 2021/07/13 08:48
I got depressed just reading these reviews. These people obviously need to wise up. I’m downloading the app right now but I’m getting rid of it ASAP. Shame on you people at Hotwire!
Not worth the hassle, books you to hotels with no rooms
by JC1977JC on 2021/07/13 05:59
Not worth the hassle, books you to hotels with no rooms, then customer service insults you by giving you the run around to get a refund…wasted hours tonight & kinda ruined a good vacation day… delete this app Also read the reviews and ask yourself & apple how they have a 4.8 rating….Apple isn’t helping here by promoting a failure app…
Will rip you off
by Rileycat1 on 2021/07/12 18:38
Their site glitched causing a double booking for the same night. (Got error message, and no confirmation email.) So they charged us twice. Pointed it out and they did not care. Escalated to supervisor who also did not care and said decision was final. So they stole $230 from us.
Inflexible Bookings
by geedfare on 2021/07/12 14:50
Make sure your trip won't change because there is no changes allowed to your booking.
Sold me an overbooked hotel, poor customer service
by Kmontreal on 2021/07/11 01:07
I prepaid a one-night express deal several days before my overnight at ATL airport. Arriving at the hotel, the front desk clerk said that unfortunately the hotel was overbooked, and that hotwire had been advised of the situation that morning. I was given no heads up by hotwire, and after a frustrating 30 minutes on the phone during which the only gesture made was to refund my money and offer me a $20 voucher for the inconvenience, I decided after all these years it is time to say « goodbye » to Hotwire.
Thieves, terrible customer service
by toriruth on 2021/07/10 15:47
Warning, Hotwire engages and baits you into fraudulent transactions. Hotwire TOOK my money very quickly, no complaint there. However, they will not return your money if the hotel room becomes unavailable. The customer service representative hung up on me, and there was no hotel room, no resolution. DO NOT USE HOTWIRE THEY ARE THIEVES. They take too long to get back to you, the paying customer. They will not cooperate with you, the paying customer. I will never use them again. Buyer beware of the “Hot Deals”.
Dirty, old, rude staff, elevator issues
by Kim Ann B on 2021/07/10 15:38
I have no idea how this is a 4 star hotel. Convenient to trolley stop and location feels fairly safe. Otherwise staff is rude, elevator smelled strongly of weed and got stuck with my son and husband in it, if you self park in the garage there is no access to hotel. You have to walk up on foot from the underground parking and enter the hotel through the front doors. It’s a side business run by the valet guys - super shady. Our first room REEKED of cigarettes and we immediately noticed it had not been cleaned. That was confirmed when we opened the toilet and there was urine, ash and a partially smoked cigarette in it. Asked front desk for a new room and they were rude and unapologetic. Second room was cleaner, but still not what I would expect from a 4 star. Maybe a motel 6 level of quality. We booked 2 queens but ended up with 2 doubles (if they were even double size. So very small that the sheets just hung off of them). For the price, I’d definitely skip this one and choose a different hotel.
Awful!
by JoeTheBro55 on 2021/07/10 03:39
First of all, this hotel is NOT oceanfront as listed in the description, in fact, it’s over 1 mike away from the ocean! It’s not anywhere near the fancy resort as listed! It’s an old, run down hotel! Awful! If it wasn’t 11:30pm when I’m typing this, we would have gone elsewhere! Mad from PA!!!
The app works. Their service doesn’t.
by Friend of droids on 2021/07/08 04:19
I haven’t used their services in years because of what happened tonight. I get to the hotel and they tell me that my reservation isn’t valid because the room isn’t habitable (busted a/c in a Southern summer). I call support and I’m put on hold so long that I’m able to drive to a completely different hotel, check in, and get settled into my room before they answer. And then I get the run around. (Btw, I was able to write and proofread this review before getting anywhere with support.) Edit: I was informed that I wasn’t turned away from the hotel according to the hotel records. Ok. So alternative facts are in effect now. I’ll take my L. Y’all got my $70. I’m going to aggressively talk to my family and friends about using your services.
Great App
by Teewell3 on 2021/07/08 00:25
I just booked a Hotwire deal and scored a great resort, Glade Springs. I’ve used Hotwire for years and been ecstatic with the deals. I’ve also had great customer service when there were any issues. Hotwire is my go to for hotels.
Worst Travel Experience of my Life!
by emgolda on 2021/07/07 11:10
Rental car was reserved for 6PM and the counter closed at 6PM so no car, after hopping in a taxi at the airport arrived to find that our hotel was overbooked and had no room for us. Refused to issue refund for the car, when I disputed the charge with my CC they canceled the pending credit they agreed to issue for the hotel issue. TERRIBLE!!
Overcharged me then refused to refund me, instead gave me credit which expired!
by Urban Mom on 2021/07/06 18:33
Cheapskates who nickel and dime you. NOT a happy camper.
Awful
by Ran146854 on 2021/07/06 00:06
Hotwire customer service is the absolute worst
Pleasantly surprised
by OAR2020 on 2021/07/05 23:08
Booked my stay at TownePlace Suites by Marriot Ft Myers Estero through a Hot Rate so, I really didn’t know what I was going to get but from the minute we stopped by the Front Desk it was nice experience. Staff was friendly and warm, allowing us to do a earlier Check In, offered suggestions on places of interest etc. The common areas are nicely decorated and clean. Although I didn’t get their best room, it was perfectly sized. The kitchenette has a full size fridge, small range, microwave, plates, utensils even pots. Room was super clean, aside of the king size bed there’s a couch and small desk and like that wasn’t enough they offer other small appliances upon request. Hot breakfast was included, eggs, bacon, hash browns were served by staff and waffle bar for self service. To summarize it was PERFECT, will definitely recommend and return to this hotel
So far so good
by wailanahookano808 on 2021/07/05 17:30
Used to use kayak, but it kept booking me for different days. Literally stayed at airport for 48 hrs. Book with hotwire. It’s always fun to find out what you’re surprised with too ;)
Hotwire is Great
by Vdeuce on 2021/07/05 15:13
I saw some bad reviews about Hotwire. Nothing could be further from the truth. It’s fast, convenient, never “down for maintenance”, and I have always been satisfied that I got the best deals possible. Vive l’Hotwire! Great site and apparently great management.
Hidden fees
by Detroit juice guy on 2021/07/04 11:43
Be very careful of hidden fees! Booked a hot rate hotel and ran into an additional $200 and that was for only 2 days! Support will not help you!
Worst service! Showed confirmed in app but no reservation details not sent to hotel
by Vry good app on 2021/07/04 05:26
I have booked hotel in CA from Hotwire. when I reached Hotel at 1 AM after flight delays and all, the hotel ppl informed me that Hotwire didn’t send at information or booking info with my name. Contacted Hotwire customer care and received no response from them. Booked same room for double the price at 2AM. The next day contacted Hotwire after 24 hours they cancelled my hotel trip and refunded my original amount not the difference which I paid. Customer service was so bad said you have paid that with your card so Hotwire is not going to refund that money. I lost money because of this faulty application or bad service. Don’t use Hotwire and seems like I’m not the first person, lot of people faced similar issues. DON’T USE HOTWIRE JUST FOR SAVING 30-50 use direct site or any other application but not Hotwire.
Hot rates aren’t really hot rates
by Hellosummer991 on 2021/07/02 23:36
Every time I see a hotel room in hot rates where the price dropped from $150 to $100, as soon as. I try to book the room, it tries charging $150 after “taxes and fees”. In other words their hot rate deals are just pre-tax & fee prices and not really a discount because you still pay the full price one way or another. Hiding taxes and fees don’t count as a discount when you pay it eventually.
No Customer Service
by Ali Baird on 2021/07/02 18:46
I booked a hotel through hotwire and when I arrived at the hotel I was told they would not honor my reservation. Because they were overbooked. I called the hot wire customer support number and waited 20 minutes until someone answered. I was on the phone with a customer service rep for another 20 minutes when we got disconnected and no one called me back. I had to call back again and it took another 20 minutes to get a new customer service rep, he attempted to get another reservation and could not find one so he told me he would refund my account and add a complementary credit. He put me on hold but before he did I asked him if he would call me back if we got disconnected he assured me he would, we got disconnected and he never called back. Finally I started a chat with a customer service rep which took almost an hour. The final result of the chat was that he would refund my account and send me a confirmation email. I never got a refund and never got a confirmation email. This is absolutely the worst customer service I’ve ever received. I finally had to dispute the charge on my credit card.
Love this app
by keinxhr on 2021/07/02 02:22
I always use Hotwire when I’m traveling. Usually wait until last minute because I travel until exhausted. Always get okay and better.
Hotwire overbooking hotels
by Joseph M W on 2021/06/30 03:52
Hotel told me they were all out of vacancies despite my Hotwire reservation. This was a huge hassle for me since I drove 1 hour to the hotel only to find that I don’t have a place to stay. After calling Hotwire, they told me that (1) I needed to book early (I booked same day) and check in early (arrived before 9 pm) and (2) that the hotel could have taken a walk-in since online reservations are less of a priority. This completely contradicts with Hotwire’s “Last Minute Hotel” slogan and why would I book through you again in the future knowing that my reservation online doesn’t guarantee me anything?
Could not complete transaction
by mnetrees on 2021/06/29 04:32
App has problems.
Hotel Reviews Missing
by TheLakeDaddy on 2021/06/29 00:20
You used to be able to read dozens of hotel customers reviews. Not anymore. Hotwire touts over a hundred reviews by Hotwire users but then only let you read one review. I make my decision on rooms by reviews I read. If I can’t read the reviews then I don’t book through Hotwire. I used to use Hotwire exclusively and highly recommended it to friends. Not so much anymore.
Good luck getting a refund if they book you to a full hotel
by SPC Schrader on 2021/06/28 00:32
They literally booked me to a hotel that was fully booked for the last eight hours.The hotel told me they kept trying to tell them that they were overbooked but they kept re-booking people and had to send them away all day.Good luck trying to get a hold of them for a refund. They make it near impossible!
Valuable customer
by 2022kay on 2021/06/26 19:27
I am very pleased with the level of service I have received from Hotwire. It is always my first choice. I have been booking through Hotwire over the last 12 or more years. Only two or three times something was wrong with the rooms but the hotel usually accommodate me immediately.Although I would like to receive discounts since I have been booking for so many years.
Surprise switch up tactics
by SweetTea12346886543 on 2021/06/26 19:06
This app is full of surpises and hidden fees. They give you one price, it’ll be a different price later. It’s one hotel, then it’s a different hotel later. When you check in there’s more fees attached to this app. If you want a good price use a different app
Too bad
by salaa50005 on 2021/06/26 06:48
Too bad and slow and deceives you
The app works, but Hotwire stinks
by Millostar on 2021/06/21 20:00
We booked a hotel, we got a crack house… the owner of the “hotel” tried running us over when we complained. Hotwire offered absolutely no help and their ‘service’ representative actually made things worse. 5 tweakers came knocking on the door within an hour of us checking in. We had to call the police to escort us out safely. Hotwire doesn’t care. There’s no one to talk to. Hotwire is owned by Expedia, so use a different company altogether and avoid finding crack pipes and needles in your room.
The worst
by Juniettese on 2021/06/19 06:14
It’s better to book through the hotels website than to use their hot rates. Terrible experience paid more for a room than I would’ve through the hotels website. Don’t fall for their hot rates. You’ll regret it.
Hotwire You are My Hero
by Mickey19671969 on 2021/06/19 00:27
From Dallas, to Minneapolis, to Chicago, to Houston, to Corpus Christi, Tx to Mackinac Island, MI, to Los Angeles - and beyond. Thanks so much! Never had a bad experience!
Worst website
by exasperated618 on 2021/06/18 15:09
Worst website and app. Alway has problems, gets hacked.
Best deal I couldn’t imagined
by Joohnny-Sante on 2021/06/18 09:14
I loved it all my stay. No one give me a hard time to clean my room. The best privacy. And Hotwire gave me the best deal I couldn’t imagined. Thank you.
Refund
by Lohfynji on 2021/06/17 23:20
I had booked a room and at the last minute had to cancel. It was a HOT DEAL and was non refundable. I explained to them my mom had taken a fall and was in hospital. They very kindly refunded my money!! Great customer service!!!
Thank you Hotwire
by Kajdjano on 2021/06/16 19:06
I used this app 4 times and saved around 27% each time great value real savings
App won’t check out
by Mild9875533 on 2021/06/16 15:42
This app is the worst! Could not get it to check out despite trying different credit cards, with or without promo code, downloading on a different device, updating app. The only thing worse than the app was the customer service that not only was not helpful but told me for an hour all the different (wrong) reasons it kept getting an error at checkout. Of course I could book in 30 seconds on the website just without the extra app discount. Ugh!
New Update
by Reveninssus One on 2021/06/09 09:03
Developer please update the app per industry standards. Thx
Do not use
by yarnacles on 2021/06/07 07:13
I booked a hotel for the past weekend in a 4 star hotel. I get there and there was a “pipe” issue so they said don’t worry we will place you in another hotel. Whatever as long as I get a bed for the night. The following night I go back and ask if I can get a room in the hotel I paid for, they said no. They send me back on my way to a cheaper hotel and I have no choice some I’m obviously using a hotel because I do not live in the area. Now, the following day I send Hotwire support a message and they say that they can not do anything to help me because I accepted the redirect and am contacting them after the booking was used? How am I supposed to know that I needed to contact Hotwire the minute my room was not available. I assumed the hotel would right their issues and waited, now it turns out they were not able to and it’s my fault? Well it is according to Hotwire. Beware when booking through Hotwire.
Rent a car
by enough alrqsdy on 2021/06/06 17:54
Prices are crazy high
Terrible Customer Service
by RJ0789 on 2021/06/06 14:24
Had a business trip to Miami and booked a car at the airport, so I thought. When I arrived I realized that the car company they assigned me was not even at the airport and even worse, not open at the time I booked for. I called Hotwire to tell them to cancel or reassign the company and their excuse was that they couldn’t because it was a “hot rate”. Wrong place and time, but we got you a deal……..completely ridiculous. Filed a fraud complaint with my credit card company…..bottom line, stay away.
Hotwire is a hot mess
by 12344dvhnfsg on 2021/06/06 00:48
Customer service is trash. They all talk like robots and are ridiculously unaccommodating. Nobody wants hot dollars🤮🤮 Buyer beware. Deleting now.
Rental Cars & Pickup Trucks
by Muzzleer on 2021/06/05 21:37
i've tried others and even going directly thru the different rental agencies. i have yet to get a better deal (and i'm not talking chump change, i'm talking serious savings) then i have with Hotwire.
Terrible app.... cannot book any hotels
by worst app hotwire on 2021/06/05 20:40
App shows many hot rate hotels. I have all details readily available in the app to make Payments. Still I could not compete my reservation. I tried 25 to 30 times during different times of the day. The same rates are appearing during searches. But unable to book. I tried from another phone by installing the app. Still unable to book my hotels. I don’t know what’s the purpose of this app. Very poor user experience for me.
Pathetic customer service
by zzztfddh mjg on 2021/06/04 17:00
Never use this app. They mess up every single thing. Got a great deal on car rental and turns out branch shut down months ago.
Scam
by RicanItalianArab on 2021/06/04 04:25
Terrible app as I booked a room with the Strat through Hotwire. Took my money, offered a refund for my resort fee which hasn’t reflected. Hotwire lied and said they didn’t approve it when I have witnesses. Both places haven’t refunded me. Room was nonsmoking and terrible it smelled like crack, weed, and cigarettes. I have family with breathing problems and this was a health hazard. This hotel is far from the strip and ain’t worth it. Ghetto area with crackheads. Terrible and I would only would recommend the restaurant since I’ve been there!
Horrible Customer Service
by headwaver on 2021/06/02 17:15
Was on hold for over 5 hours!! Terrible customer service! Never again!
They are thieves
by #%VeeLoo on 2021/05/31 20:45
Be very careful with this company I wouldn’t recommend it if you want to rent a car or book a hotel do it directly this way you can dispute anything but these thieves do hot sell and have very very shady business agreements with other shady business to get you in and lure you in and then they claim that since their price was so low the sell is final. Basically they hold your money like hostage and when you go to the business they have agreement with the actual car rental and hotel has totally different agreements which isn’t part of your original Hotwire confirmation
No longer useful
by Juma_Mama on 2021/05/31 15:37
I have an older iPad and now the app just says I need the newer version to use it. Can't download any newer versions for my iOS, so I can't use Hotwire anymore. 👎
Nurse Practitioner
by Special_ Kim on 2021/05/30 14:30
Awesome!!!!
Issues
by BabyKira on 2021/05/28 23:51
App keeps messing up. Trying to book a hotel and it says my phone date and time is messed up and won’t pull up any offers. Yet another disappointment with Hotwire.
S.K.
by Sam Kash on 2021/05/28 22:17
Great site. Always provides the best deals for hotels and cars.
Poor customer service
by Frustrated pal on 2021/05/28 19:38
I booked a hotel through the Hotwire app for the first time a few weeks ago, since a friend recommended Hotwire. It’s a total disappointment when I found that I can get the same hotel / same room at a CHEAPER rate with FREE cancellation. I called Customer Service to ask about their Low Price Guarantee and was told to use the Chat or Message function. I had to spend hours “chatting” with several agents (Celyn, Vince, Jemar, Omar, Mary, Chella) on May 11, chatted with one agent (Bree) on May 10. Everyone told me that my chat history will not disappear and they will get back in 5-10 minutes, which did not occur! When I finally spoke with someone who knew how to search or click on the link I sent, and look at how the other websites are offering lower/better rates, she agreed to issue a refund back to the original form of payment. After checking my bank statements several times, I decided to reach back out to see if they’ve processed my refund. Of course, I was told that because I did not respond during the chat session, they can’t do anything. The agent did NOT even ask me any questions. She was merely stating I’ll get a refund back on the same form of payment. Be careful when using Hotwire because you will NOT get customer service that will provide support.
No change policy
by mr bigfish31 on 2021/05/28 02:05
I just purchased a room literally 15 minutes ago and I purchased a room with a double bed because I thought my son was staying with us for the weekend. But he decided to stay with his cousin so I tried to change room to a king size and they told me I couldn’t cause the sale was final even tho they had king beds available. I feel that you should be able to change the room if others are available or get your money back if you can’t make it the room these are terrible policies and should be changed.
The best customer service
by KimberS222 on 2021/05/24 18:19
I have been super fortunate with this app. We have stayed in quite a few of the hotels and have been more than happy! I had a small issue with my last stay and I called Hotwire customer service, they had it fixed in 5 minutes!
Hotwire
by Rhonda Hatchett on 2021/05/23 17:12
Great App & Service!!!!!
Terrible app
by Memebox on 2021/05/22 00:23
Keeps changing the prices as soon as I click on the hotel and hot rate deal. They need to fix some issues.
Do not use this service!
by lucas_kb on 2021/05/21 23:38
I never wrote a review but this needs to be done. We reserve a Hotel in Vegas via the app which according to the app was a nice room with amenities and everything. When we enter the room, it literally only had a bed, AND THIS WAS SUPPOSED TO BE A RESORT. We contacted the resort and hotwire about to at least change our room but neither of them could do it. We then asked for our money back and, again, both couldn’t do that. In summary: DO NOT USE THIS APP, UNREALISTIC CHEAP PRICES ARE A SCAM.
App Not Working
by LGCoronell on 2021/05/19 18:10
The app use to work. Now it just keep giving errors.
Scammers
by sam samer on 2021/05/19 14:19
Do not use. They will do whatever possible and impossible to scam you. Customer service is just a waste of time. Do NOT use !!!
Pleasantly surprised
by OAR2020 on 2021/07/05 23:08
Booked my stay at TownePlace Suites by Marriot Ft Myers Estero through a Hot Rate so, I really didn’t know what I was going to get but from the minute we stopped by the Front Desk it was nice experience. Staff was friendly and warm, allowing us to do a earlier Check In, offered suggestions on places of interest etc. The common areas are nicely decorated and clean. Although I didn’t get their best room, it was perfectly sized. The kitchenette has a full size fridge, small range, microwave, plates, utensils even pots. Room was super clean, aside of the king size bed there’s a couch and small desk and like that wasn’t enough they offer other small appliances upon request. Hot breakfast was included, eggs, bacon, hash browns were served by staff and waffle bar for self service. To summarize it was PERFECT, will definitely recommend and return to this hotel
Booked at WRONG HOTEL!!!
by helpwglitch on 2020/10/28 01:51
Wow where to start, first I booked a Hot wire deal for a hotel in Shamrock, Tx. I showed up at the hotel by the address found in my confirmation however they could not find my reservation. Come to find out somehow they have this account mixed up with another hotel in Dallas, TX. When I called Hotwire, I was hung up on 3 times due to them “not getting ahold of the hotel to verify reservation” I advised them the phone # they have associated with this hotel is not correct. I provided the correct phone number to them by a simple google search and 1 rep hung up on me when she told me she called them and no one answered. I placed her on hold and called the hotel and they answered immediately. When I told her this she hung up on me. The 2nd time I spoke with a rep she told me the number that I provided to her for the hotel was a cell #. I advised her it isn’t and did a 3 way call with the hotel. They confirmed they did not have a reservation for me and that I am not the first person who this has happened to with them through hotwire. The rep hung up on us during our conversation! The 3rd rep, I don’t even know what happened, I thought she was actually gonna do something but she hung up when I was on hold and it went to some voicemail message. I have NEVER had problems with hotwire before, I use them frequently however I will NEVER use them again after this! I have spent at least 2 hours on the phone with them and I still have not gotten a refund!!!!
Lost id and unprofessional customer service
by VmarieD on 2020/11/30 17:57
Hotwire is by far the worse booking site I could have possibly used. There customer service agents are not helpful, I requested to be escalated to a supervisor and then they ignored my request. My issues were bit resolved and I was unable to receive a refund that even the rental company who I used said they were happy to issue. On my family’s vacation to Florida my wallet was left on the plane. I had my id but sadly my license and such were in the wallet. Upon getting to the car rental place they would not allow me to retrieve the car without the license but they would refund it. Hot wires policy said I needed an id and since I didn’t have it there was nothing they could do to help me. So now I have no car and won’t be refunded. The customer service rep then went on to say I won’t transfer you to a manager because they will just tell me the same and stopped responding. If the company the rental was from would honor a refund I don’t see why Hotwire shouldn’t. Furthermore this would have been easier to accept if the person I spoke with wasn’t so rude and condescending. This was not an ordinary circumstance and if this is their policy I wouldn’t recommend this to anyone. I plan on making complaints on the site until someone gives me a more accurate response. And for the record the booking policy says id not drivers license if this wants to become a technicality thing. BBB will hear this.
Poor customer service
by Frustrated pal on 2021/05/28 19:38
I booked a hotel through the Hotwire app for the first time a few weeks ago, since a friend recommended Hotwire. It’s a total disappointment when I found that I can get the same hotel / same room at a CHEAPER rate with FREE cancellation. I called Customer Service to ask about their Low Price Guarantee and was told to use the Chat or Message function. I had to spend hours “chatting” with several agents (Celyn, Vince, Jemar, Omar, Mary, Chella) on May 11, chatted with one agent (Bree) on May 10. Everyone told me that my chat history will not disappear and they will get back in 5-10 minutes, which did not occur! When I finally spoke with someone who knew how to search or click on the link I sent, and look at how the other websites are offering lower/better rates, she agreed to issue a refund back to the original form of payment. After checking my bank statements several times, I decided to reach back out to see if they’ve processed my refund. Of course, I was told that because I did not respond during the chat session, they can’t do anything. The agent did NOT even ask me any questions. She was merely stating I’ll get a refund back on the same form of payment. Be careful when using Hotwire because you will NOT get customer service that will provide support.
TERRIBLE COMPANY!
by SRD 1990 on 2020/09/04 00:01
I originally loved Hotwire. It’s what I’ve used for years to book hotels and rental cars. HOWEVER, their policies are complete garbage if you get stuck in a bind. Especially during Covid-19 and all the special restrictions for each state. I live in New York and our governor doesn’t care about the 2 week quarantine mandate that was lifted by the CDC. So me thinking it was now ok to travel (without having that mandatory quarantine) I booked a trip to Utah with almost 600 dollars worth of hotel nights and car rental days. Once I found out that I couldn’t travel there because of our jobs not wanting us to have to quarantine for two weeks, I immediately got ahold of Hotwire assuming they would respond as a good company like Delta would and show compassion on the matter and refund me for the misunderstanding. Long story short, I talked to four different people with one of them being a supervisor and they all said the same thing. Their policy is this and they will not stray from it no matter what. They wouldn’t even give me credit through Hotwire for the 600 dollars I just lost because of something out of my control. DO NOT USE HOTWIRE. THEY WILL ROB YOU THE FIRST CHANCE THEY GET. There is no compassion, there is no forgiveness. This company is scum and it needs to have light shed on it.
Please don’t book with them
by mgfelix19 on 2021/05/07 13:15
So last week I booked a San Diego trip, I tried Hotwire for the first time! I booked a hotel called 4 points San Diego, we drove from LA through traffic with the adress given by hot wire and arrived to a abandon hotel, we get stoped by a security guard that tells us the place has been shut down because of the pandemic, we tell him how that couldn’t be since I just booked through hot wire, he said a lot of third parties haven’t updated! So I had no choice but to book something within 5 min, because I had 2 children in the back, I end up calling to try and get my money back and a Jose told me sure we’ll give you your money back and 5 dollars hot cash, I said ok I’ll probably won’t use them (something I shouldn’t have said) because he came back on the line and said sorry I investigated more and we can’t give you your money back, the hotel is still there you just went to the wrong addressed and they took it as a no show, I told him how can that be if I went to the address given by them, and he said they’re nothing I can do, it’s my first and last time booking with them, it’s not about the money I lost but it’s the fear of them pulling something like this again!
Hotwire customer care terrible
by Pointless games on 2018/12/27 01:38
Booked a hot deal and my card was charged. I was then brought to a screen that said an error occurred and that deal was no longer available. So I had a full trip charged to my card and Hotwire customer care refused to do anything except lay the blame on my credit card company and me. Took 4 days for the credit to be available on my card again. Their customer care department is a third party company out of Malaysia that refuses to give you information on how to contact Hotwire corporate offices after they ultimately refuse to help you. Stay away from Hotwire. They’ll cause your money to be caught in limbo while you watch hotel prices get higher by the day waiting for it to be freed back to available credit. I booked my room directly through Hampton Inn, the hotel Hotwire suggested I’d get with the hot deal and they were more sympathetic to my problem than Hotwire was and provided the same rate. Do yourself a favor and book directly through the hotel. Many times they’ll honor prices found on apps like Hotwire. Avoid Hotwire, Expedia and Priceline. They’re all the same company who doesn’t care about you. Just a middleman trying to carve a slice of something they don’t deserve.
Skip the app and use the website
by Husky Dad on 2019/06/11 17:57
Worst app ever. For most hotels it only shows 1 picture, even when there are dozens on the Hotwire Website. I tried to book a trip on the app anyway, but it kept saying my credit card wasn’t recognized. So I called my credit card company and they said They authorized the transaction, but Hotwire canceled it. So I called Hotwire and they said it’s because I was trying to book a deal that wasn’t available. After hearing this, I looked again, and the deal still showed up on the app. I also had $15 of “HotDollars” credit, which an email said I could use to book, but couldn’t use it on the app. This app is so much worse than the website. As an aside, the Hotdeals, you know, the deal where it’s cheaper because you don’t know which hotel it is? Yeah, that’s terrible because they tack on higher fees. I booked a Hotdeal that was $10 per day cheaper than if I knew which hotel I was booking. Great deal! Except after I checked out, the Hotdeal wound up being about a dollar per day more than the normal booking after taxes and fees were added. TLDR: Hotwire has good deals, just stay away from the app or the Hotdeals.
No Customer Service
by Ali Baird on 2021/07/02 18:46
I booked a hotel through hotwire and when I arrived at the hotel I was told they would not honor my reservation. Because they were overbooked. I called the hot wire customer support number and waited 20 minutes until someone answered. I was on the phone with a customer service rep for another 20 minutes when we got disconnected and no one called me back. I had to call back again and it took another 20 minutes to get a new customer service rep, he attempted to get another reservation and could not find one so he told me he would refund my account and add a complementary credit. He put me on hold but before he did I asked him if he would call me back if we got disconnected he assured me he would, we got disconnected and he never called back. Finally I started a chat with a customer service rep which took almost an hour. The final result of the chat was that he would refund my account and send me a confirmation email. I never got a refund and never got a confirmation email. This is absolutely the worst customer service I’ve ever received. I finally had to dispute the charge on my credit card.
Scam!
by Loknasta T on 2019/10/10 16:08
Hotwire car rental is such a scam!!! I booked car online on September 30th and I got HOT RATE for it. When I went to rent a car agency ( Ace ) they told me that there is mile limitation for my reservation ( 150 miles a day ) and that I should cancel reservation because if I go further that 450 miles in 3 days I will pay 25 cents per extra mile. These conditions WERE NOT in terms and conditions when I accepted reservation. I called hot wire after agent in ACE told me to call them and cancel. Hot wire did not wanted to cancel my reservation because they told me it was a blind reservation and it is not refundable?! I told them that even if it is blind reservation they SHOULD put all the conditions when you book it, otherwise I got stuck with the car I cannot use. They said they will put those information in the future 😡 I told them I don't care about the future, I want my money back now because it's crazy to scam people like that and do not put all the conditions when you book a car. I ended up being charged for a car I did not use. PEOPLE SAVE YOUR MONEY, do not use HOTWIRE! Their customer service is rude and their supervisors not doing their job.
Poor Customer Service and Retention
by DougBoydad on 2019/11/08 16:37
Our company is removing Hotwire as an option for future travel needs. Due to human error (or perhaps a manipulation by the app) the incorrect date was selected on a reservation. I did make the mistake of confirming that purchase without rechecking the date. Once the error was determined we contacted Hotwire 24+ hours before reservation and they would not cancel and credit. After reaching a supervisor on phone I brought up the fact confirmation email does specify it is prepaid and can’t be cancelled. She wanted to resend confirmation email so I would have the right polices. She sent the email and well it was the exact same. So now I question if I made a human error in date selection or if app moved date. See the hotel was actually sold out for the dates I believe selected and the Hotwire reservation was a night following when the hotel had availability. In any case, Hotwire was unwilling to offer a credit or refund and chooses to loose out on future business. Poorly run and a shame human error is being taken advantage of. Fool me once but not twice!!!
Dirty, old, rude staff, elevator issues
by Kim Ann B on 2021/07/10 15:38
I have no idea how this is a 4 star hotel. Convenient to trolley stop and location feels fairly safe. Otherwise staff is rude, elevator smelled strongly of weed and got stuck with my son and husband in it, if you self park in the garage there is no access to hotel. You have to walk up on foot from the underground parking and enter the hotel through the front doors. It’s a side business run by the valet guys - super shady. Our first room REEKED of cigarettes and we immediately noticed it had not been cleaned. That was confirmed when we opened the toilet and there was urine, ash and a partially smoked cigarette in it. Asked front desk for a new room and they were rude and unapologetic. Second room was cleaner, but still not what I would expect from a 4 star. Maybe a motel 6 level of quality. We booked 2 queens but ended up with 2 doubles (if they were even double size. So very small that the sheets just hung off of them). For the price, I’d definitely skip this one and choose a different hotel.
Best Deals I’ve seen this far!
by Rifferr on 2018/11/14 04:26
I’ve used Hotwire twice now, both to book hotels in Charlotte, NC. First one was a 4-Star Hotel in Uptown Charlotte for about $111/night which was about $140 cheaper than any other hotel in the city. Next time I used it we got a 4-Star Hotel in the heart of the city for about $104/night - even better than the first time! Although you may not know exactly where you’re staying at the time of booking, it may be worth while if you are planning on being in a big city or somewhere loaded with hotels because this website will give you the best rate because of that no show until book policy. Just read the details like free WiFi, parking, choose your bed or hotel chooses for you, etc. before booking and you shouldn’t have a problem!!
Buyer Beware
by dbstock on 2019/08/03 04:58
I used Hotwire to book my car rental for a trip 2 months from now. I had to make a change to the dates so went to the hotwire site, no change button to be found. Called customer service and asked to simply change my itinerary dates and was told not possible and reservation non-refundable. Just like that, a click of the button and they are stealing $300 from me. Whatever contracts they have in place with car rental companies, a customer should be able to make a date change, especially for a trip 2 months down the road. We are not talking about airline seats last minute at risk of going unfilled. This is a silly car rental reservation. At minimum Hotwire, you need a flashing pop-up warning with flames at checkout that says something like, “BEWARE Hotwire sucker, if you dare try to make a date change after you click this, just know it won’t happen because we’ve already charged your credit card and pocketed your money!” Next step, contact my state attorney general and file a complaint.
Always gives me the best
by ZayRose on 2021/03/02 09:26
Hello, I will say that I have booked multiple rooms with great views of the city. Being able to use the Hotwire app to see where I get options for hotels allows me to accurately determine where I would like to be located within the city I select. Do not hesitate, Hotwire gives you top of the line rooms for a very affordable price. Everywhere I’ve stayed has been absolutely beautiful, I have plenty of places for food, Drinks and restaurants. Also the staff always shows top of the line professional service. Even during Covid 19, If you want to be smart with your funds and still book with a luxurious look, Book with Hotwire, I promise you that you won’t forget a memorable stay. 🏨🔥
I’ll never use this app again
by GuiSBorges on 2019/11/06 23:13
PLEASE DON’T USE THIS APP! Just go ahead and stick to booking or Airbnb! I had a reservation for Travelodge in Orlando. When I got to the hotel after a long trip, I was informed the system in the hotel wasn’t working and they could not check me in neither cancel my reservation and refund me so I could go to a different hotel. They left me waiting at the lobby for 2 hours until they could finally get me a room at another hotel. you would think problem solved, right? Wrong! The new hotel was not only more expensive than the one I had already booked, but it was also not as nice. I had booked a room with a king bed and they could only offer me a room with two twin beds. It was a downgrade. In addition, they wouldn’t refund me for relocation costs (such as Uber to the new hotel) nor pay for the difference in price. I wasn’t offered any kind of compensation either! Very poor customer service! I’m very disappointed with the Hotwire app and will never use it again.
Swindler App!
by Link2Leo on 2018/11/11 01:24
I'm a long time user of Hotwire and thought to have learned the ins and outs of the app through experience but when I booked a rentacar with Ace @ LAX I was greatly disappointed to discover not only is Hotwire deceptive but also dishonest. They are swindlers! A few days before pickup they issue a notice on where to pick up your car. It stated there’s a shuttle from the airport to Ace but sure enough I soon discovered there is no shuttle bus to Ace whatsoever! In fact, ACE's scam is to use other car rental shuttles (thrifty is closest). I was walking around the airport jet lagged after a 10 hour flight like a zombie with my family in tow trying to get to my car. It’s absurd! I attempted to get a taxi but they told me $30 min for a 5 min. ride. Finally I figured out how to get there by thrifty's shuttle. What’s more, I wrote a long letter to Hotwire explaining my predicament and got no response. They never reply to these reviews here because they are swindlers and liars. I pray nobody goes through rentacar hell like I did.
Won’t even switch hotels when you’re in danger
by Lil Wonder on 2018/04/08 20:48
Last year I used Hotwire and I got booked at a Hotel that I was previously booked at through Hotwire in another year and which I felt very unsafe. When I called to see if I could switch hotels and explained to them that the previous year I had an incident happened to me where I was assaulted at that hotel, they refused to change me into another hotel and told me that all bookings were final. It took me two hours to finally get them to at least change my Hotel as they would not give me a refund. I gave them another chance and I am really angry that I did. This year, I wanted to book a hotel and after entering in a different credit card information for whatever reason it booked a different listed hotel that I did not want to stay at. When I called to rectify The situation they would not do anything about it. I never write reviews and I really hope that no one ever uses this service ever they’re awful.
Over charge
by moveplaylearnnow on 2020/02/16 01:13
Multiple time problems with Hotwire. Their customer service is basically to tell you there’s nothing they can do. I’ve paid for hotels that were fully inhabited aka no vacancy and got no refund and had to pay again. I’ve booked a room and they put me in an unfinished room like a closet - no refund or discount. I’ve been kicked out of a hotel bc it was for out of state travelers and I live in the state I guess too local for them - no compensation and today I didn’t fully send a payment with apple pay and it didnt authorize my card. Then I went back on the browser and got a new room, and Hotwire charged me twice for the same date. Again I called and nothing. Just sorry no refund. Why would I book two hotels on the same night? I guess I forget all these horrible times getting stiffed by Hotwire bc I continue to book thru them. I guess I deserve what I get for being stupid.
Terrible app for a terrible company
by Dmpyle on 2017/10/03 04:41
This app and the company behind it are horrible and you can save yourself a lot of pain by avoiding them both. I was trying to book a hotel for the following week and noticed that the app kept changing my dates to the current day every time I refreshed the search. Finally booked one and thought I was good to go. When I arrive at the hotel they have no idea who I am and it turns out the app booked the hotel for the same night I booked it. Then the hotel says someone checked in and used the reservation. I called Hotwire and they said since it’s a “HotRate” deal there are absolutely no refunds or changes, which apparently includes their system screwing up. So now I payed for someone else’s hotel room last week and had to get a last minute room at full price when I arrived totaling over $700 for what ended up being a 7 hour stay in the hotel. I will never use anything with the Hotwire name again
Great Service
by xXTheBallerbro2Xx on 2021/07/22 19:54
I use Hotwire several times a week. Always have values on quality establishments. A few days ago, in my car with afternoon sun and 100 degrees, I mistakenly ordered a room for the wrong night. Once I figured how to text with them, as other methods were having issues, they listen to my mistake. Having studied contract law, and read the terms, Hotwire did not have any responsibility to credit my account. They did not have to, but they did refund my mistake and got me an another room at the same hotel. That is what good service is.
Do not use
by yarnacles on 2021/06/07 07:13
I booked a hotel for the past weekend in a 4 star hotel. I get there and there was a “pipe” issue so they said don’t worry we will place you in another hotel. Whatever as long as I get a bed for the night. The following night I go back and ask if I can get a room in the hotel I paid for, they said no. They send me back on my way to a cheaper hotel and I have no choice some I’m obviously using a hotel because I do not live in the area. Now, the following day I send Hotwire support a message and they say that they can not do anything to help me because I accepted the redirect and am contacting them after the booking was used? How am I supposed to know that I needed to contact Hotwire the minute my room was not available. I assumed the hotel would right their issues and waited, now it turns out they were not able to and it’s my fault? Well it is according to Hotwire. Beware when booking through Hotwire.
Too far from Downtown Chicago
by DidappointedInHotel on 2019/12/08 16:15
I can’t voice my disappointment enough in this hotel. I came to Chicago to shop and go to a play. I input ‘downtown’ when making the reservation and even called the hotel, when I saw it was an option, to ask if it was walking distance to the main shopping areas. I was there three nights and paid more for urber rides than the hotel! I would have done so much more in Chicago if it wasn’t an additional $20+ to get to the city. Hotel itself was okay. Tiny and old. Plus when you get there an additional $20 per night, in the small print when you book, for extra amenities that you will never use. Spa down the road, discount at the bar(that was never open late enough to use). Live and learn. Unless you are planning on staying in the Gold Coast area book someplace else. The extra for the room is worth it. Ended up costing me over $100+ more than planned.
Not accurate description of hotel
by vee562 on 2018/06/19 06:02
I booked a hotel and one of my main filters was a hotel with a pool. I chose the hotel but upon arrival noticed construction going on at the hotel near the pool. I then ask the receptionist and she says it will be opened the next day, FOR SURE. The next day, the new girl now working the front desk, says the pool will be opened after 5. Again I let it go because our reservations were for a few days and we would have time to hang out by the pool once it opened. I return to the hotel later that same day with my two children and husband to see posted signs saying the pool will not be opened til renovations are completed. I was very disappointed with Hotwire for not letting me know this hotels pool would be out of service and then the hotel, Comfort suites Odessa, for giving me the run around. Very inconvenient and upsetting. I work hard for my money and want what I pay for.
Booking problem turns terrible with Hotwire system
by mnbvxzasdf on 2021/05/13 09:33
I never had problems with booking before this time. I booked an hotel of whom front desk refused to give me the room and was rude. I turned it to Hotwire to get reimbursed and kept on the phone for more than 40 minutes. Assistant said “you know we book the cheapest prices...” I told him “it doesn’t matter since the service is rejected”, he tried to call the front desk themselves which they said it is rude as well. Asked me again of what has happened: I told him the details again but wondered “are you trying to blame me cause I said this already why are you asking again” he said “no I am actually on your side but trying to find the reason to tell them they should reimburse me”. He apologized he wouldn’t be able to reimburse me in this case as the hotel refuses. By the way the hotel is whom have told me reimbursement is not theirs it is Hotwire’s.
Worst service! Showed confirmed in app but no reservation details not sent to hotel
by Vry good app on 2021/07/04 05:26
I have booked hotel in CA from Hotwire. when I reached Hotel at 1 AM after flight delays and all, the hotel ppl informed me that Hotwire didn’t send at information or booking info with my name. Contacted Hotwire customer care and received no response from them. Booked same room for double the price at 2AM. The next day contacted Hotwire after 24 hours they cancelled my hotel trip and refunded my original amount not the difference which I paid. Customer service was so bad said you have paid that with your card so Hotwire is not going to refund that money. I lost money because of this faulty application or bad service. Don’t use Hotwire and seems like I’m not the first person, lot of people faced similar issues. DON’T USE HOTWIRE JUST FOR SAVING 30-50 use direct site or any other application but not Hotwire.
Hotwire bait and switch app is misleading
by lcm lon on 2019/08/10 03:36
Hotwire uses bait and switch when you book with them. They said I was guaranteed to receive my car rental from Enterprise Alamo National Hertz Dollar Budget. When I went to book car rental they gave me Advantage. I called them to mention that advantage was not advertise in my five guaranteed car rentals companies. They did a bait and switch on me and they refused to switch me to one of the other car rental companies. In which they advised I was guaranteed in their online listing. I reviewed advantage and their customer reviews had so many negative complaints with this car rental company. I didn’t feel safe using them for my family trip. Hotwire refuses to issue me a refund or switch me the the rental company that they guaranteed to me. I will never use Hotwire ever again. Poor customer service and not a trusting company. Their bait and switch was very this honest. Buyers beware
Seriously the worst ever !
by ph_ag on 2019/03/20 20:22
Warning false advertising - just as another reviewer experienced I was also charged for a room but then receive an error. Which means the room and that deal “got away” which is bs. I called and they stated the price went up reason why it did not book but yet charged my card. So I asked can you they use that credit to pay the difference to book another room they said no. So I let it be and waited til the next today to see if my credit card got refunded back. Nothing yet..... so I saw the same deal again (my mistake) and I tried to book it and the same error I received. I got charged again, so now I have two charges pending. I understand that it’s not fully charged just a hold but on my end it shows that it’s charged, now I have to wait 3-5 days. So now I can’t book anything for my birthday weekend. So be aware DONT USE HOTWIRE - PURE FALSE ADVERTISING!!!!
Badly run hotel riviera
by bad hotel riviera soutj beach on 2018/07/03 02:08
Hotel housekeeping was not consistent in cleaning the room and many days by 5 pm had to call down before the came to clean. Days that didn’t clean dishes leave coffee pods left sand in the shower etc. secondly we lost power 3 times and twice in one day and was unable to work and one night had to move to a different room. The second time we waited over one hour for the main fence guy from another property of there’s to come an couldn’t even find the power box we had to go switch it back on. After the third time this happened we asked them to in some way for spoiled food in fridge plus all the other inconveniences plus one day not be able to work and losing work I asked for some sort of compensation and for 45 minutes attempted to reach something and hotel refuse to do anything for all the issues that we clearly there responsibility
Car rental
by smart renter on 2020/12/18 04:57
Please be aware that Hotwire uses second rate chains for the hot rate . Yes the price is low but you get what you pay for! In this case aggravation . Do not book with easi rent, ace, sixt or the like!!!! They keep you in a building for over an hour with a fan in 80 degree weather! Then they haggle you for up charges ! First they will tell you a scare tactic to buy additional coverage for 11 dollars a day! If you do not have a PAPER copy of your personal full auto coverage they will not accept that you have adequate insurance and tell you they will not rent you a car! Second they badger you to buy a sun pass for tolls and gas from them. Please keep toll receipts in case u get a bill from them. To save a few bucks it not worth it. Go to a name brand car company !!
Never a followup
by SarahjZhang on 2019/08/28 02:58
I had enjoyed using hotwire in the past. However, my last experience has made me change my view on hotwire service. I got a rental car through hotwire. On the day of my travel, the rental car company had no cars available. I was told that the wait could be 2-3 hours as 6 parties ahead of me were waiting for cars. I cant sit around at airport for 2-3 hours. So I got another rental car from a different company. I contacted Hotwire right after I left the airport. I was told that they will take care of it. After I came back from my business trip, I contacted them again regarding the credit, I was told that they are working on it. 2 weeks later, no one called me or followed up on this. No credit was issued. Now I have to dispute through my credit card company. Very disappointed with their service.
NEVER WILL USE AGAIN
by Red wolves 8687 on 2021/04/23 23:30
One star only because it’s not possible to give no stars and write a review. I cannot begin to tell you the level of aggravation I have when dealing with this specific company. Three times in a row my last name has been changed on my reservations from my actual last name to my husband‘s last name I have changed it in the app I have changed it in any of my pay accounts and still it changes it to my husband‘s last name and because of course it’s one of those special promotions where it’s 20% off or whatever, IM NOW OUT $60 and don’t have anywhere FOR MY CHILDREN to sleep tonight! Guess we get to camp out in the van BECAUSE SOMEONE CAN NOT FIX THE PROBLEM WITH THE AP! Would I recommend the app OR THE COMPANY? NO!!! You couldn’t PAY ME enough to say this was a wonderful experience. It’s not a user error, I’m not the only one.
Long time user no more
by 4;32-6?7:) on 2020/03/24 01:03
Long time user of Hotwire for years...to the tune of tens of thousands of $$...no joke. Business, pleasure, family trips, you name it. Have touted this company and its simplicity with friends and family forever as I believed in its value. No more. Just spent 59 min on hold with them and was hung up on...after following email instructions. Unfortunately, this is a recurring theme. I had to contact them back in 2013 re: plane changes and it took 2 days to talk to someone. It was eventually fixed but we still laugh at the amount of time (hours) it took. Absolutely NOT worth the hassle. Fool me once... Word to the wise...90% of the time, you save money. The remaining 10% of the time when you have unexpected changes/life pop up...this is NOT the company to deal with. Will not use again
Beware of Scam
by Ben0564 on 2018/10/15 03:57
I booked a hotel on Hotwire. I arrived at about 10pm only to find out that the hotel was over booked. The hotel said they would tell the third party (Hotwire) that they would approve a refund for the night and comp me a night stay at a nearby motel. Once I spoke to Hotwire, they said that they would apply a credit in my Hotwire account in addition and this credit would be good for a year. Luckily I called Hotwire back to confirm the credits. The new guy customer service rep informed me that the credit in my Hotwire account was what I was getting. After a conversation explaining that I didn’t understand it that way I asked to just credit my card. Let’s think about this, if I don’t use that credit within the years time I just lose the money! That sounds like a scam and will be in touch with the better business burea.
Very bad customer service
by Wickster37 on 2019/04/07 03:54
Hotwire will never help you when a situation arises that’s out of your control or when they are at fault. For example, I reserved a hotel that Hotwire stated they had an airport shuttle. I called for the shuttle but the hotel said they don’t service the airport I was at. I called Hotwire and they would not transfer the to another hotel near the airport I was at even though the hotel accessed the cancellation/change. Another time, I got a hotel that was to be a 2.5 star rating. I showed up and this hotel had massage parlors, and other sketchy businesses in the rooms of the hotel. I took pictures and sent them to Hotwire. They would not cancel or change the reservation even though this star rating was not accurate. Hotwire customer service is by far the worst experience I’ve ever encountered.
Booking travel has never been easier!
by SLG1220 on 2019/09/16 19:40
This app is really well designed. We were able to score a great deal on a hotel in downtown Chicago for a family staycation. Thanks to the advanced filters, we could narrow down to a specific neighborhood and find a hotel with a pool. The kids had a blast and we were able to use some of our savings to splurge on a nice meal at the hotel restaurant. I will definitely continue to use Hotwire and will certainly recommend this app to my friends and family. Thank you Hotwire!
Left my family and me stranded!!!
by jw924 on 2021/03/07 04:23
After booking a car through Hotwire I was assigned Nu Car Rentals in Phoenix. We took the shuttle to the car rental hub and ended up at the info counter since we couldn’t find the rental company (apparently you need to take a second shuttle). I was then informed that Nu Car Rentals was closed! After multiple calls and more than an hour with customer service over the phone they offered no solution to provide a rental. The best they could do was give me prices for a one day rental so I could come back the following day. Maybe understandable if we were significantly delayed or if it late was late at night but this was at four in the afternoon and the company closed 30 minutes after we were scheduled to pick up the car! We are done with Hotwire!
Is Hotwire going bankrupt?
by Agorist Infantry on 2021/04/15 15:51
What a joke. I’ve booked dozens of trips on Hotwire, ever had an issue ... until yesterday. I booked a room for my daughter and I on the beach for a few days in the future. A few hours later I get an email saying the hotel refuses to honor the deal. So I call Hotwire and after 20 mins on hold someone comes on the line. I tell them what happened and they put me on hold to find a solution. After another 20 mins on hold I get hung up on. Then, the next morning I spend almost 2 hours trying to communicate on this worthless app’s chat feature with a worker who likely WAY over worked. Nearly two hours and no solution, just a hand full of responses, 20 mins apart, none of which provided any solutions. I deleted the app and will not be using Hotwire again.
Beware of booking unnamed hotels
by TheMerrierTerrier on 2019/03/26 23:51
I booked a night at unnamed 2 star hotel in Anaheim one night. When I arrived, there were 2 squad cars in the parking lot interrogating someone. There were several ladies of questionable circumstance hanging out in the doorways of their rooms. I then looked up reviews of this motel online and found out this place was notorious for drug use, prostitution, etc. Before checking in, I called Hotwire to let them know of the situation. They were not willing to make any adjustments. I wasn’t expecting the Ritz but this place was beyond safe. This was especially sad since it was blocks away from Disneyland. What if a family had booked there? There was no way I was going to stay there and called it a loss. Hotwire was not willing to make any amends. I never used their app again.
Hotels from hotwire
by bartekwsh on 2020/01/22 06:11
I highly recommend hotwire !! I'm in Denver, CO now. I traveled from Chicago 14 hours, I had reservations at the hotel. I arrived at 11:30 PM, at the hotel and they told me that there was some issue in the room and there are no available room for me. I called the hotwire at 11:40 PM. customer service found a room for me in the same area and they paid 180 USD for 4 stars hotel. I received a confirmation email and the address of the new hotel. I paid only $ 90 and hotwire paid $ 180 and found me a room at 11:40 PM in 4 star hotel. I am very pleased, I recommend Hotwire.
You lose all compensation when you book through them!
by Dan Loves Debbie on 2018/07/28 15:44
If there is a problem with the hotel Hotwire will only offer $25. No full refund even if they do something horrible. In my most recent case I saved $9 over booking the Comfort Inn Downtown in Chattanooga only to have the staff ignore our do not disturb sign and wake us early. Normally I would get a refund from Comfort Inn. 1 hour on the phone and texting with Hotwire and the best they can do is $25. This applies to thefts from your room and other losses also. Not acceptable!
Inconsiderate group. Trip advisor much better
by Kal1212772222 on 2020/09/11 15:47
I paid for a hotel that I didn’t even use and I was told I can’t change it because I made the human error of not fixing it when I booked it the night before the day I was going to actually stay. They said they can’t help me because it’s a hotel policy and hotel tells me they can’t change it because it’s a Hotwire policy. I was told by aloft I can change the date and Hotwire told me no at all. They didn’t wanna help me out but just say sorry we took your money have a nice day.....after spending a lot of money with Hotwire already it’s disappointing. I loved Hotwire but now will only use trip advisor or kayak. Trip advisor gave me a first time discount for the inconvenience of Hotwire. Definitely recommended trip advisor
The app works. Their service doesn’t.
by Friend of droids on 2021/07/08 04:19
I haven’t used their services in years because of what happened tonight. I get to the hotel and they tell me that my reservation isn’t valid because the room isn’t habitable (busted a/c in a Southern summer). I call support and I’m put on hold so long that I’m able to drive to a completely different hotel, check in, and get settled into my room before they answer. And then I get the run around. (Btw, I was able to write and proofread this review before getting anywhere with support.) Edit: I was informed that I wasn’t turned away from the hotel according to the hotel records. Ok. So alternative facts are in effect now. I’ll take my L. Y’all got my $70. I’m going to aggressively talk to my family and friends about using your services.
Very misleading on charges. Will never book again.
by sdgrught on 2019/09/03 15:13
I have booked with Hotwire several times in the past, and the total cost to book a car has always been clear in the marketing. I booked a car for a recent trip to visit family, and the price was marketed for approximately 32 per day TOTAL. Buried in the fine print (which was not clear and easy to understand and buried at the bottom of a very long email) was a reference to taxes and fees. This added another 148 to my bill and brought the cost of the car to nearly 60 per day. Absolutely unacceptable and incredibly misleading. I am disputing the charges with my bank and filing a complaint with better business bureau. What a terrible business practice. My rental was through dollar. Terrible!
DO NOT USE IT
by Fiffjddjhfhjh on 2017/10/20 14:46
I booked hotel on 20th October at 1am in morning when I was done with work in Nj . When I came to hotel around 3am hotel receptionist told me reservation is for 20th October but starts at 3pm🤔. So I lost night sleeping in car a I am tired at work because Of Hotwire . When you call hotel and ask to go in today it means now , not in 13 hours , this application is not serious tool for booking hotel , if you need some serious booking without mastaike you should call hotel and book it . Never again this stupid unusable aplication
Crooked Company- Buyer Beware
by Dad-Dan on 2020/04/11 13:21
STAY AWAY! Any “deals” come with extremely bad and unprofessional service. My family and I were planning a trip to Florida and we rented our car through Hotwire. (Big mistake) A few weeks before our travel the COVID-19 pandemic was widespread, and residents of New York (my home state) we’re not allowed to travel to Florida. I filled out the form on Hotwire to help me with a “cancellation process”. After multiple phone calls to both the rental agency and Hotwire for weeks, I got nowhere. Hotwire refuses to help me with this situation and still has my money. Hotwire has an unethical approach to my cancellation, I was not getting “cold feet” rather a major global event was legally restricting my travel. They don’t seem to understand this is a pandemic. I would have been happy with an account credit, but now I am forced to dispute the charges with Visa. Unbelievably cruel and unprofessional. STAY AWAY!
I like them! J.O.
by Sal-bug on 2018/04/17 16:25
I travel on business a lot and use Hotwire often especially on short notice. This app has worked for me 99% of the time. And if I ever ran into a problem with any stay a quick call to them and it was taken care of immediately no questions asked. I personally can't say a bad thing about this company. Using this app requires the ability to read between the lines and knowing the areas to hit on a great hotel. In other words if you have half a brain it's a great way to go.
No real option provided
by SharonGomezPR on 2019/01/28 07:54
I booked a hotel due to a delayed flight after at 12:30 am 28th of January. The flight was delayed until 6:10 am the airline would not cover hotel expenses but I still need to sleep to be able to function on a Monday to go to work. Booked The Hard Rock Seminole, where I was told is sold out and that they can’t check me in at 1:00 am and she mentioned various times that she couldn’t do much because I booked through a 3rd party meaning HOTWIRE. So there’s no real benefit to booked through Hotwire because you are not treated like a client they want to help. I needed to sleep the few hours left to pay an Uber AGAIN to catch a flight that was delayed so instead I’m here writing my first EVER bad review to a company, I have been working 3 weeks in a row and I pay for a room that is not available and I’m Just wondering around the Hard Rock Seminole, I was told if I get a players card that I might get a chance of getting a room, so if that was even possible what wasn’t there a room for me from 1:00 am until 4:30 am that I have to head back to the airport o make it to the flight in time.
Left me stranded
by Jnaumow on 2017/10/16 14:57
Booked a hot rate rental car and upon arrival the rental car company refused to honor the confirmed reservation. After calling Hotwire they kept me on hold for 30 minutes while they spoke with the car rental company. Hotwire’s response was that the company would not adjust, but Hotwire would make a special concession this time and refund my money. The agent acted like I should feel privileged that I would get a refund. No offer or willingness to find me an alternative rental with any of the handful of companies available at the airport where I was at. Needless to say I used a competitors website and was able to book a similar deal in 5 minutes and walk out with a car. Pathetic customer service and they will not see my business again.
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