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App name
Hotwire: Last Minute Hotels
Description
Save even more with exclusive, last-minute travel deals in the Hotwire app. Hot Rate® deals make booking travel easy, exciting, and affordable! 1. You pick the star-rating, location, amenities, and price. 2. We reveal your top-notch, deeply-discounted hotel right after booking. 3. Done and done. We've added new ways for you to hack your trip and get the best deal, available only on the app: • Discounted pricing and app-only coupons. Saving cash looks good on you. • Draw your ideal neighborhood. Circle a specific location on the map, and we’ll find you a Hot Rate® Hotel right there. • Sync with your schedule. You can add trip details directly to your calendar in a matter of seconds. The Hotwire app packs in everything our customers love about our site—and more—including: • Unbeatable deals up to the last minute. Hotwire is the go-to app for booking money-saving, unforgettable trips. Book weeks in advance or the day of. Either way, Hotwire has you covered. • Thousands of hotels to choose from. Think: trendy, boutique properties and iconic brands like Fairmont, Hyatt, and Marriott. • Get 1 of 2 Hot Rate® Hotels. Hacking your Hot Rate® just got easier in the app. We’ll show two hotels, and you’re guaranteed to stay at one of them. • Our low price guarantee. Book with confidence—our rates won’t be beat. • 24/7 customer service. Message our team with any questions, day or night.
Complete fraud. Don’t work with them.
by Timbergod on 2020/08/07 20:34
Complete fraud. Don’t work with them. They will steal your money and will tell u stories about 5 days waiting period. They won’t even try to contact hotel until u make them to.
Worst experience
by Ayalaverde on 2020/08/02 22:43
First time used it less than a year ago almost lost my reservation because the hotel was overbooked, and this past weekend 08/02/2020 I reserved a car within a week before my trip and when I got to the place to get my car the car that I reserved (pick up) wasn’t available. Had to cancel my trip! Will never use it again!
Awful customer service
by psjduebsd on 2020/07/23 21:25
Had reserved a hotel during the Covid pandemic. Before leaving for said trip I was informed by the business who was to keep my pet overnight that they were closing down due to an employee contracting the virus. Requested a cancellation on the app and it was marked as “cancellation requested”. After nothing for a few weeks I finally called in and was told I should have called to make the cancellation and there was nothing they could do. What’s the point of being able to cancel a hotel through the app if I have to also call in. There was zero correspondence from them even though they have all my contact information. Use hotels.com they have fantastic customer service and better deals. This app has been sent to the delete pile. USE A DIFFERENT BOOKING APP AT ALL COSTS.
Late night check in
by #1200Sozok on 2020/07/23 06:39
Do not book through Hotwire after 12. None of the hotels will honor your reservation! Hot wire does not explain it before hand. While customer service is attentive Hotwires policy is so vague that they aren’t any help. Book on your own. The convenience isn’t worth the headache.
Great app
by Josh24689 on 2020/07/22 18:39
Highly recommend, has lots of promos to its users
CREDIT
by Matt60$ on 2020/07/17 02:52
I have $100 credit that I cannot see this is very inconvenient and frustrating.
Terrible customer service
by Professional in the Field on 2020/07/12 16:07
I am sick and tired of this company's unaccountable customer service. The company posts information on its site and app about hotel amenities and services that are not true, and then barley steps up to correct their mistake. What's worse, even after you report the mistake, they don't change the inaccurate information posted. Another reviewer called the company "fraudulent," they weren't far off from the truth. Wasn't the first time I had to call my credit card company to contest their charges and probably won't be the last time.
Hotwire doesn’t work well with you as a customer
by Vilrn1997 on 2020/07/10 20:06
O
Unfortunate
by disquisted on 2020/07/08 14:19
It’s unfortunate that in the current pandemic a company refuses to make any travel adjustments when this travel involves unsafe areas. I’m thoroughly disgusted with your refusal to issue a refund. It’s left such a bad taste that in better times I will use other companies for my travel plans.
Westin Oaks review
by Belovepa on 2020/07/07 00:40
Westin oaks need to clean their rooms. We stayed there 2 nights this week and we were not pleased. Thank you.
5 stars
by c10 contractor on 2020/07/06 13:10
I’ve used HW since 2017 great deals
Great service
by liljoeyo on 2020/07/03 22:09
Excellent app
Add landscape mode
by Moogleii on 2020/07/02 01:36
For the love of god, it’s the 21st century.
Refund Policy
by ofunfuni on 2020/06/26 23:32
They refused to refund my money because they do not consider Covid in Florida an emergency or crisis to ones health.
Love
by LMAObetterthanyou on 2020/06/26 02:49
Best deals ever
I love Hotwire
by burninggirl666 on 2020/06/25 22:27
But how do I get it so I have the same search parameters every time? It's extremely time-consuming to have to set these for every search. Help!!
Review
by JdarCam on 2020/06/22 18:08
This service is good.
So accommodating!
by IU OT on 2020/06/20 20:15
I have had to cancel and reschedule twice because of covid and Hotwire has been 100% accommodating! I have friends who have used other companies and couldn’t say the same. I’m so glad I booked with Hotwire!
Long time customer!
by CharNook on 2020/06/12 02:05
I been using Hotwire for over 15 years! Love them.
Such a scam
by xxAntsMommyxx on 2020/06/11 13:13
This is the worst hotel booking site I have ever dealt with. They sent a massive email out to cancel bookings at hotels due to the coronavirus and they would be issuing refund because of such. I have been fighting with them since March. In which they continue to tell me the same story “Our back office team needs time to research the inquiry please allow 3-5 days and we will send you an Email” I have been told this at least 5 times since I started this crap in March. 🤬 They OWE ME 300.00!!! 😡
Great hotel prices
by Mauxie 1 on 2020/06/08 12:13
Hotwire has always come through with nice, clean hotels with great rates.
Best offers but SCAM sometimes
by ybajammal on 2020/06/03 19:17
Be careful, I don’t know how they have 4starts+, they don’t deserve 1!!!! They SCAM with the room type, prices and/or quality. That’s not a good Business at all. And they will not refund or solve anything under any circumstances.
HOT RATING HOTELS ARE SCAM
by Mehrajaaa on 2020/05/29 17:18
Hot Rating Hotels will show you Brand or a name you will get like ( Hyatt Or Sheraton) and after you book you will get a Cheap hotel that doesn’t worth your money. and when you cancel the booking you won’t get a refund even if it says free cancellation. you will have to speak to one off the most stupid people to tell you Free Cancellation it’s something completely different from Refund if you get this stupid answer that means you’re speaking to Kate or Lyn ,
No google account support
by Bexandel1990 on 2020/05/27 04:14
Worst app. Can’t sign in from google, so if you book with google account online, you’re stuck unable to use this app
👎
by terry bleker on 2020/05/24 20:17
Trash they stole over $300 and never gave me my refund for reservations during the pandemic.
They are thieves
by Balayya Nandamuri on 2020/05/22 10:41
Just theft my money without giving any reservation and didn’t refund it
Change driver name
by fhghfhff on 2020/05/18 22:38
I booked for a family member but the reservation had my name. There was no way to change it on the reservation, or at the gate. Had to cancel and rebook. Make it simple. Allow me to modify my reservation.
Dirty Company - Do Not Trust
by KeithAlbert on 2020/05/12 16:28
I booked a hotel stay with Hotwire and upon arrival the hotel would not honor the Reservation due to Covid-19 restrictions. When I contacted Hotwire for a refund they stated that the issue was between the hotel and myself. The hotel stated that it was not paid by Hotwire had had cancelled the reservation so they would not recover the money. Contacted Hotwire again and was informed that the policy is “no refunds under no circumstances” and that I agreed to the policy when I made the reservation. I’ve seen others describe this company as fraudulent and now I would have to agree. It’s only $120 but it’s the principle of doing the right thing for the customer. Incidentally I had to sleep in my car that night to add insult to injury!
Great app
by koacali on 2020/05/09 13:04
This app can be a life saver when stuck in an unfamiliar town or looking for a last minute getaway.
Better than all of them...
by globtrotter301 on 2020/05/06 16:52
Hotwire has the best website and deals compared to them all in my opinion, and also the best customer service! They have always been quick to rectify any situation i’ve had with them! 5 STARS all the way!!!
This hotel was not listed as an option. I have stayed there twice and the beds are hard as rock
by jazzy22222222 on 2020/05/03 20:29
This hotel was not listed as an option. I would not have selected it. The beds were hard as rock
Save money with rentals!
by Nickelfish6 on 2020/04/22 17:30
I love Hotwire when renting vehicles. They always have the best deals especially when you’re on a budget! Totally reliable and super easy to use with the app.
Crooked Company- Buyer Beware
by Dad-Dan on 2020/04/11 13:21
STAY AWAY! Any “deals” come with extremely bad and unprofessional service. My family and I were planning a trip to Florida and we rented our car through Hotwire. (Big mistake) A few weeks before our travel the COVID-19 pandemic was widespread, and residents of New York (my home state) we’re not allowed to travel to Florida. I filled out the form on Hotwire to help me with a “cancellation process”. After multiple phone calls to both the rental agency and Hotwire for weeks, I got nowhere. Hotwire refuses to help me with this situation and still has my money. Hotwire has an unethical approach to my cancellation, I was not getting “cold feet” rather a major global event was legally restricting my travel. They don’t seem to understand this is a pandemic. I would have been happy with an account credit, but now I am forced to dispute the charges with Visa. Unbelievably cruel and unprofessional. STAY AWAY!
Hotel booking
by jboy94m on 2020/04/07 02:09
This app is a total scam! will not refund my money during the covid-19 virus crisis. I payed over $800!
Just lost a loyal customer
by unhappy hotwire customer on 2020/03/31 20:52
I have used Hotwire for over 10 years and have never had a problem. Today will be the last time. I tried to call them to cancel my car rental since I am unable to travel due to the Coronavirus. What a scam. They will not refund due it due to it being a Hot rate. I understand the cancellation policy but this is due to an International Disaster. I contacted the rental car company & they said it’s Hotwire’s policy not theirs. They do not receive the money until I pick up the rental. Really Hotwire you won’t amend your policy due to unforeseen circumstances which is out of my control. Shame on you. I hope its worth losing a loyal customer. Your taking peoples money without providing a service.
Best Site❤️🤍💙
by Ms.TreTre on 2020/03/30 20:08
Best Prices/Wonderful Customer Service❤️ Very convenient. Will recommend this site to friends and family especially during this Emergency Crisis the world is experiencing. Thank You For Your Service.
COVID-19
by Rick from Revere on 2020/03/27 00:27
I have been trying to get a refund on my 2 outstanding reservations for over 2 weeks now because our travel plans were canceled because of COVID-19. Both rental car companies worked quickly to cancel them on their end but Hotwire has been unresponsive. Disappointing and won’t use them in the future.
Long time user no more
by 4;32-6?7:) on 2020/03/24 01:03
Long time user of Hotwire for years...to the tune of tens of thousands of $$...no joke. Business, pleasure, family trips, you name it. Have touted this company and its simplicity with friends and family forever as I believed in its value. No more. Just spent 59 min on hold with them and was hung up on...after following email instructions. Unfortunately, this is a recurring theme. I had to contact them back in 2013 re: plane changes and it took 2 days to talk to someone. It was eventually fixed but we still laugh at the amount of time (hours) it took. Absolutely NOT worth the hassle. Fool me once... Word to the wise...90% of the time, you save money. The remaining 10% of the time when you have unexpected changes/life pop up...this is NOT the company to deal with. Will not use again
No contagion coverage
by Runner Bill on 2020/03/21 08:34
My wife and daughter booked a hotel in Paris mid March but required to cancel due to CV-19. Hotwire refused to refund and said it was the hotel’s decision. I called and emailed hotel but no response and nobody picked up the call I understand personal situations without insurance should not be refunded but this pandemic should be refunded as I believe the hotel is shut down I won’t book again
Hotwire a scam
by Todd Household on 2020/03/20 19:11
I rented a car though Hotwire I got billed by Hotwire and thrifty car rental that’s not how it suspose to work not paying thrifty disputing charges NEVER AGAIN
The worst
by mzeitohn on 2020/03/17 15:09
Save your money, don’t download this up, they have big zero customer service. There is no help when you need one. For days I am trying to get hold of someone without any luck. DON,T DOWNLOAD THIS APP
Problem to cancel
by klebermirandabrazil on 2020/03/16 22:04
The app shut down the costumer service support To avoid cancellation, I’m trying to call, texting, emailing but they don’t even though answer any aways, this app is a fraud when you more need them they turn their back, it’s totally disrespect with they clients
Took my money
by code888 on 2020/03/16 01:32
Made reservations on a hotel and took my money with no confirmation number or itnery
Be careful booking hot rate hotel... it is a fraud
by AvoidHotwire on 2020/03/15 04:18
No integrity. Be careful booking HotRate hotel... it is a fraud. Showed that last person booked hotel with amenities and booked hotel without those amenities. Zero customer service. Agent kept on hold for more than hour then said will call me. Never got call. Lost my business.
Hotwire hotels
by lmthomp70 on 2020/03/14 22:25
Have always had good luck with Hotwire choices, nice and clean hotels. L
Coronavirus traveler
by Locksmith Orlando on 2020/03/14 21:32
Called to cancel mu trip tp patis and they refused to cancel my flight and hotel. I will report this to all media outlets
Little Dog
by Roberto Little Dog on 2020/03/14 16:30
Good stay
Ace car rental in Hawaii
by not happy in Hawaii on 2020/03/10 01:25
This was the worst experience I have ever had renting cars and I am 68 years old and have rented a lot of cars in my day. They were disorganized tried to charge me twice, told me I had to bring it back vacuumed and washed or forfeit my 200$ deposit!! Who does that???
Costumer service
by nickboyce1355 on 2020/03/09 23:42
The costumer service of this website is just horrible. Get your vacation package elsewhere
Hotwire.com is in the business of MISLEADING guests
by blip1026 on 2020/03/07 23:29
If you read a majority of the complaints filed with the bbb, most of them are about the "Hot Rate" deals... A majority of people complain of being misled, and when asking for help or guidance, are told "Our Hot Rate rentals are deeply discounted, and as such, are booked as final and non-refundable... We obtain deeply discounted rates in exchange for guaranteed reservations. If our partners can be absolutely confident reservations will be used as sold, they are willing to offer reduced rates." - this is a direct quote from a complaint written 2/14/20. The reply was written 2/24/20 by Bianca V. Customer Care Relations, Hotwire Corporate Office Now I will explain how they are misleading guests and hiding behind that fact that we as consumers are so excited for a deal, and that we are naive in trusting a "reputable" company... I travel often and usually use other sites to book. In fact, I had already booked a car rental on another site for $29/day. I am renting for a week and their price was $231.60 + tax of $65.66 for a total of $297.26. Upon finishing this booking, a pop-up from hotwire.com shows up claiming that they could rent me the same car at $19/day... WOW, I thought! this is amazing... given that the taxes I paid already were 28.35%, this should have put the car rental at roughly $196... Honestly, I was so excited, I didn't even look at the final price or read the terms and conditions... which I am sure they bank on... I clicked through everything, and paid for my reservation... final cost....$277.55($149.10 as base rate + $128.45 tax). $20 cheaper than my initial reservation through company B... Then I went to sleep and thought about this... How did my tax rate become 86.15%? if hotwire.com is getting these rates from the rental companies "in exchange for guaranteed reservations," shouldn't the paying customer benefit from the "rates?" Answer is.. we as paying customers do not... hotwire.com keeps it!!! THERE IS NO BENEFIT FOR THE PAYING CUSTOMER... BEWARE!!!! I tried to call and ask why I was paying more in taxes... the answer I got was that there different regulations... blah blah blah,... taxes are GOVERNED by the GOVERNMENT. They do not change by almost 60%. The service agent on the phone said there was nothing that can be done because sales are final... I wanted an answer, so I asked to speak to her supervisor... who also told me that there was nothing that can be done. I am in the business of customer service... there is always something that can be done to make your PAYING CUSTOMERS happy and want to return and do more business. Further... to prove this again... I looked up the same car, from the same rental agency for the same dates on their retail version.... ready for this... Car = $234.88 Tax = $66.22 for a total of $301.10... again the tax is 28%
:)
by BoobieLover101 on 2020/03/07 02:07
All smiles :)
Worthless
by DenverDenverDenver on 2020/03/06 12:00
Amongst other things, don’t bother with the chat, you won’t get an answer.
Don’t risk Hotwire’s $ problem
by snowtravel on 2020/03/04 01:10
The price you see on Hotwire is frankly a lie. Yep, Hotwire lies. Indeed, having called Hotwire, they know it. Book a hotel and when you arrive, it will charge you much more than the promised total. Why do this to us? People can productively discuss hotel star ratings and subjective quality issues of course. But when you have booked a room for “$x,” plus at-site fees and taxes, it should never ever be more than that. Come on people, there are undisclosed fees and taxes on fees and taxes. Freaking just tell me the true total, so my GF and I can plan expenses. Is this too much to ask? (Hotwire is at pains to tell people a Hotwire rate booking can’t be changed. That means, you are stuck, but the price you pay may be much more $ than they say.) Honestly, truly shameful.
Lower prices better hotels
by erc1932 on 2020/02/28 07:28
I’ve been beating out Priceline and Expedia with Hotwire
Refreshingly honest car rental quotes
by JA3252 on 2020/02/28 02:50
Some other apps show you a car rental price that is far lower than what you pay, but Hotwire shows the actual total rental cost up front. Refreshing!
Great App
by billft on 2020/02/26 21:20
Everything you want and more.
Always a great deal
by Moogster2 on 2020/02/23 14:23
My go to way to reserve hotel rooms
I will be discontinuing
by TJ Wofford on 2020/02/22 19:55
They placed a hold on my account and refused to refund!
Get a room
by hobson200 on 2020/02/22 17:08
Always great deals on rooms
Too expensive for this place.
by Peace3747 on 2020/02/17 23:15
Trying to use the app for multiple nights while the prices are low and it’s a flaw in the app. Having to use Expedia.
Stop asking for feedback every 2 seconds
by tgbjjdxhi on 2020/02/17 22:58
Ask for feedback every 2 seconds and you get a bad review.
Best deals in town best app
by NELLY CRACK DA DON on 2020/02/16 17:24
Hotwire is the greater and we got the best deal !
This company is the worse
by Blessed007189 on 2020/02/16 07:07
This company is the worse, don’t book with them, they over booked and they won’t resolve anything for you, only a refund which they will never give back. Also I had to sleep with my kid and wife in the car.
Over charge
by moveplaylearnnow on 2020/02/16 01:13
Multiple time problems with Hotwire. Their customer service is basically to tell you there’s nothing they can do. I’ve paid for hotels that were fully inhabited aka no vacancy and got no refund and had to pay again. I’ve booked a room and they put me in an unfinished room like a closet - no refund or discount. I’ve been kicked out of a hotel bc it was for out of state travelers and I live in the state I guess too local for them - no compensation and today I didn’t fully send a payment with apple pay and it didnt authorize my card. Then I went back on the browser and got a new room, and Hotwire charged me twice for the same date. Again I called and nothing. Just sorry no refund. Why would I book two hotels on the same night? I guess I forget all these horrible times getting stiffed by Hotwire bc I continue to book thru them. I guess I deserve what I get for being stupid.
Hot wire the best. Aloha Consistently excellent and reliable
by Rich Jay Jr on 2020/02/11 13:54
Reliable and I have stayed in phenomenal places I never, otherwise would have. It’s the BIG difference between staying And enjoying 😍
Expensive
by Ad Kh on 2020/02/09 23:49
Expensive for no reason
Special Offers
by MsCoco50 on 2020/02/06 22:10
I have used Hotwire on several occasions. I only had one issue with a hotel not being up to par. Other than that Hotwire has been great. I was wondering do you offer and special offers or extra discounts for frequent users such as myself.
Joslyn
by Josrocks on 2020/02/06 00:43
This app is horrible they messed up the reservations and I had to go though all this trouble because they messed it all up, DO NOT GET THIS APP!
Worst company
by stylest911 on 2020/02/05 04:08
Was treated unfairly by the company would not recommend to anyone company has a lot of hotel with false add and calling Hotwire about it forget it you will not get your money back read carefully before you book with Hotwire the customer service representative are lyres
I am still real mad at Hotwire. They screwed me twice
by used to be gold on 2020/02/02 21:41
Hotwire is a good news bad news company. I have tried to get somebody to call me.... has never happened. They have screwed me twice. But I still come back.
False Advertising
by Packfan128 on 2020/01/30 04:48
There are offers on here that every time you try to book you can’t. And when you call an agent, they try to book you into a more expensive hotel that is lower stars.
Albert
by Aserra175 on 2020/01/30 02:38
Excellent app to book hotels. I started with this app and since then is the only app I’m using for this matter. 100% recomendable.
Rental car
by Mummy2shady on 2020/01/29 23:57
Good deals all the time
Hotwire is the best when it comes to booking
by Ann Mercedes on 2020/01/29 00:49
Hotwire is always my go-to when booking
Love This App
by TaxLadyLove on 2020/01/27 11:15
I have been using Hotwire for over 5 years and I always get the best deal hands down! No other app/site gives you deals like Hotwire!
Hotwire
by chulusnski dr pils on 2020/01/27 05:43
Always good prices
I love Hotwire
by Mom254now on 2020/01/26 03:50
I have used Hotwire to book my vacations for years! They are fantastic to work with!!
Bait & Switch
by hgjvcvbnn on 2020/01/26 03:24
First experience, they allowed me to book at a location that was closed. They blamed me telling I'm not at the correct locating. After over an hour and an additional 100 dollars charged, they allowed me to switch to a new location. Second experience, I booked a convertible because weather was predicted to be warm but now it's very cold. Asked them to cancel that so I could Rebook a normal car. Was denied even though the policy states "cancel anytime" this is a bait and switch company that screws up your reservations and blames you but keeps yours money. Buyer beware!
Work & Personal Use
by jake022089 on 2020/01/25 02:27
I’ve used the mystery deals at least 100+ times as I travel for my job. Very pleased with it, only ever had one hotel not match up to the star rating. Overall great value!
Hot Wire Never Disappoints!
by The Turne's 757 on 2020/01/24 08:50
We’ve used Hot Wire for years to plan very special moments in our lives and remain pleasantly surprised by the quality of hotels and customer service we receive!
#1 Fraud application.
by Frustrated By Bugs in the app on 2020/01/23 18:10
Use other apps to save money.
Hotels from hotwire
by bartekwsh on 2020/01/22 06:11
I highly recommend hotwire !! I'm in Denver, CO now. I traveled from Chicago 14 hours, I had reservations at the hotel. I arrived at 11:30 PM, at the hotel and they told me that there was some issue in the room and there are no available room for me. I called the hotwire at 11:40 PM. customer service found a room for me in the same area and they paid 180 USD for 4 stars hotel. I received a confirmation email and the address of the new hotel. I paid only $ 90 and hotwire paid $ 180 and found me a room at 11:40 PM in 4 star hotel. I am very pleased, I recommend Hotwire.
All Good.
by rfoepw on 2020/01/22 03:23
I’ll admit, I went from hating Hotwire to loving them. They are consistently the cheapest as far as I can tell.
Last minute Deals
by eaasmith on 2020/01/18 23:21
This is a great app with amazing deals
Pathetic and deceptive
by EdRock on 2020/01/16 03:53
I’ve used Hotwire, generally successfully, for more than 20 years. Recently, I used the app to make two reservations. The app failed to request me to log in and sent the confirmation messages to the SPAM folder of the email address associated with my Apple ID because I used Apple Pay. And yet, when I went to Hotwire dot com and entered that email address, the site said I had no reservations with that email address. And this doesn’t even go into the dismal customer service experience. Hotwire today is not what it once was. And their app is worse. Avoid.
API ERROR - can’t book
by 247Purpose on 2020/01/14 11:49
For 2 days I’ve tried to book my rental car. App usually works great. Now getting Data layer API error. Not good.
Best car deals by far
by Specialkmk on 2020/01/14 03:32
This site is the best for car deals. Always find what I need when I need it. Amazing.
Worst Service Ever
by Super Ethan Big E on 2020/01/11 04:02
Worst Experience Ever!!!! Fairfield Marriott and Hotwire both need a customer service overhaul. On a business trip they wouldn’t give us a two-room queen despite putting 2 adults for our room. a simple room change they made seem like the end of the world. Ridiculous.
Hotwire
by AngelenaMissDemeanor on 2020/01/10 03:22
I love Hotwire! It is the only website I use and swear by online. I use 4star and I have never been disappointed. Love! Love! Love this website now for ten years.
Hotwire is the Best!
by Shazaney on 2020/01/10 03:14
I keep trying others but always end up booking with Hotwire in the end. The app is easy to use and the prices are the best. I’ve never had a bad experience yet. Hope I didn’t jinx myself!
Great deals
by ekeith123 on 2020/01/09 18:21
I love the “ hot deals for you”
Hey
by To fiy on 2020/01/09 17:35
Love it
Wholly Clouds
by Doveoflove on 2020/01/07 20:04
Best discounts and great car rentals. I have yet to be dissatisfied.
Inconvenience
by Reed Majeed Abdul Hameed on 2020/01/07 00:53
Hotwire is phony! Dishonest and fraudulent full of gimmicks and once you buy something from them you can never change or cancel! Be careful and do not get deceived by their decisive deals. Hotwire will always charge some hidden fees and will not explain it for you.
Hotwire is BAD
by Donna from Worcester MA on 2020/01/03 18:32
This travel site is very unreliable! RUN don’t walk to any other site/company.
Prices
by bemy1wine on 2019/12/31 20:02
The prices are horrible most of the time. It’s like just walk to counter and get it by myself.
Flights
by Hat~Tie on 2019/12/31 17:40
Why is it that I can’t book a flight via the Hotwire app?
Worth getting and user friendly
by Crispytini on 2019/12/28 23:27
Hotwire’s Hot Rates are some of the best deals you can find. The app works well and is easy to use.
Your Hotwire Reservation is Useless !
by snwkdne on 2019/12/28 02:14
I recently used Hotwire to make reservation at thrifty. At pickup, Thirfty said they had no suv available. They did not hold my reservation because my reservation at Hotwire is not a reservation. They do not guarantee a vehicle without payment. Hotwire claims the reservation is legit. Unfortunately i bear the brunt of this disagreement between thirfty and Hotwire. Don’t use them. There are many other apps that does what it say!
Best Deals I’ve seen this far!
by Rifferr on 2018/11/14 04:26
I’ve used Hotwire twice now, both to book hotels in Charlotte, NC. First one was a 4-Star Hotel in Uptown Charlotte for about $111/night which was about $140 cheaper than any other hotel in the city. Next time I used it we got a 4-Star Hotel in the heart of the city for about $104/night - even better than the first time! Although you may not know exactly where you’re staying at the time of booking, it may be worth while if you are planning on being in a big city or somewhere loaded with hotels because this website will give you the best rate because of that no show until book policy. Just read the details like free WiFi, parking, choose your bed or hotel chooses for you, etc. before booking and you shouldn’t have a problem!!
Fraudulent
by tyler2386 on 2019/11/27 07:01
So I’ve never had problems with other sites booking a hotel and didn’t expect to have such a headache of a time with these scum. I have had two bad incidents now within two days. First I pick the hotel and the bed and go to book and pay I click pay and it says oops the deal is gone select another room and book now. All the while my card was charged the full amount for the room that was never booked. Now when I contacted them they said they didn’t charge my car that it is a hold placed but not by them so says the rep I’m talking to they can only release the funds and then I have to wait 5-7 days for my money to be put back into my account. So I figured alright I’ll wait. Then couple days later going to book another room what do you know same thing happens again charged my card full price and didn’t book the room at all. Now I’m out a couple hundred dollars until this “release” goes through and I get my money credited back to my account. DO NOT ISE HOTWIRE AT ALL FOR ANY REASON THEY WILL SCREW YOU OVER AND NOT TAKE ACCOUNTABILITY ON THEIR END AND BLAME YOUR BANK AND THAT YOU NEED TO CONTACT THEM INSTEAD OF HOTWIRE IM FILING A COMPLAINT WITH BBB AND MY BANK IS OPENING A FRAUD CLAIM AGAINST THEM FOR THEM SAYING THEY NEVER CHARGED MY CARD YET IT STATES CLEARLY IN MY STATEMENT HOTWIRE SO OF THEY DIDNT AUTHORIZE THE CHARGE THEN ITS FRAUD AND NEED TO BE INVESTIGATED SO IT WILL BE!!!
Hotwire customer care terrible
by Pointless games on 2018/12/27 01:38
Booked a hot deal and my card was charged. I was then brought to a screen that said an error occurred and that deal was no longer available. So I had a full trip charged to my card and Hotwire customer care refused to do anything except lay the blame on my credit card company and me. Took 4 days for the credit to be available on my card again. Their customer care department is a third party company out of Malaysia that refuses to give you information on how to contact Hotwire corporate offices after they ultimately refuse to help you. Stay away from Hotwire. They’ll cause your money to be caught in limbo while you watch hotel prices get higher by the day waiting for it to be freed back to available credit. I booked my room directly through Hampton Inn, the hotel Hotwire suggested I’d get with the hot deal and they were more sympathetic to my problem than Hotwire was and provided the same rate. Do yourself a favor and book directly through the hotel. Many times they’ll honor prices found on apps like Hotwire. Avoid Hotwire, Expedia and Priceline. They’re all the same company who doesn’t care about you. Just a middleman trying to carve a slice of something they don’t deserve.
Skip the app and use the website
by Husky Dad on 2019/06/11 17:57
Worst app ever. For most hotels it only shows 1 picture, even when there are dozens on the Hotwire Website. I tried to book a trip on the app anyway, but it kept saying my credit card wasn’t recognized. So I called my credit card company and they said They authorized the transaction, but Hotwire canceled it. So I called Hotwire and they said it’s because I was trying to book a deal that wasn’t available. After hearing this, I looked again, and the deal still showed up on the app. I also had $15 of “HotDollars” credit, which an email said I could use to book, but couldn’t use it on the app. This app is so much worse than the website. As an aside, the Hotdeals, you know, the deal where it’s cheaper because you don’t know which hotel it is? Yeah, that’s terrible because they tack on higher fees. I booked a Hotdeal that was $10 per day cheaper than if I knew which hotel I was booking. Great deal! Except after I checked out, the Hotdeal wound up being about a dollar per day more than the normal booking after taxes and fees were added. TLDR: Hotwire has good deals, just stay away from the app or the Hotdeals.
Scam!
by Loknasta T on 2019/10/10 16:08
Hotwire car rental is such a scam!!! I booked car online on September 30th and I got HOT RATE for it. When I went to rent a car agency ( Ace ) they told me that there is mile limitation for my reservation ( 150 miles a day ) and that I should cancel reservation because if I go further that 450 miles in 3 days I will pay 25 cents per extra mile. These conditions WERE NOT in terms and conditions when I accepted reservation. I called hot wire after agent in ACE told me to call them and cancel. Hot wire did not wanted to cancel my reservation because they told me it was a blind reservation and it is not refundable?! I told them that even if it is blind reservation they SHOULD put all the conditions when you book it, otherwise I got stuck with the car I cannot use. They said they will put those information in the future 😡 I told them I don't care about the future, I want my money back now because it's crazy to scam people like that and do not put all the conditions when you book a car. I ended up being charged for a car I did not use. PEOPLE SAVE YOUR MONEY, do not use HOTWIRE! Their customer service is rude and their supervisors not doing their job.
Poor Customer Service and Retention
by DougBoydad on 2019/11/08 16:37
Our company is removing Hotwire as an option for future travel needs. Due to human error (or perhaps a manipulation by the app) the incorrect date was selected on a reservation. I did make the mistake of confirming that purchase without rechecking the date. Once the error was determined we contacted Hotwire 24+ hours before reservation and they would not cancel and credit. After reaching a supervisor on phone I brought up the fact confirmation email does specify it is prepaid and can’t be cancelled. She wanted to resend confirmation email so I would have the right polices. She sent the email and well it was the exact same. So now I question if I made a human error in date selection or if app moved date. See the hotel was actually sold out for the dates I believe selected and the Hotwire reservation was a night following when the hotel had availability. In any case, Hotwire was unwilling to offer a credit or refund and chooses to loose out on future business. Poorly run and a shame human error is being taken advantage of. Fool me once but not twice!!!
Buyer Beware
by dbstock on 2019/08/03 04:58
I used Hotwire to book my car rental for a trip 2 months from now. I had to make a change to the dates so went to the hotwire site, no change button to be found. Called customer service and asked to simply change my itinerary dates and was told not possible and reservation non-refundable. Just like that, a click of the button and they are stealing $300 from me. Whatever contracts they have in place with car rental companies, a customer should be able to make a date change, especially for a trip 2 months down the road. We are not talking about airline seats last minute at risk of going unfilled. This is a silly car rental reservation. At minimum Hotwire, you need a flashing pop-up warning with flames at checkout that says something like, “BEWARE Hotwire sucker, if you dare try to make a date change after you click this, just know it won’t happen because we’ve already charged your credit card and pocketed your money!” Next step, contact my state attorney general and file a complaint.
Booking travel has never been easier!
by SLG1220 on 2019/09/16 19:40
This app is really well designed. We were able to score a great deal on a hotel in downtown Chicago for a family staycation. Thanks to the advanced filters, we could narrow down to a specific neighborhood and find a hotel with a pool. The kids had a blast and we were able to use some of our savings to splurge on a nice meal at the hotel restaurant. I will definitely continue to use Hotwire and will certainly recommend this app to my friends and family. Thank you Hotwire!
I’ll never use this app again
by GuiSBorges on 2019/11/06 23:13
PLEASE DON’T USE THIS APP! Just go ahead and stick to booking or Airbnb! I had a reservation for Travelodge in Orlando. When I got to the hotel after a long trip, I was informed the system in the hotel wasn’t working and they could not check me in neither cancel my reservation and refund me so I could go to a different hotel. They left me waiting at the lobby for 2 hours until they could finally get me a room at another hotel. you would think problem solved, right? Wrong! The new hotel was not only more expensive than the one I had already booked, but it was also not as nice. I had booked a room with a king bed and they could only offer me a room with two twin beds. It was a downgrade. In addition, they wouldn’t refund me for relocation costs (such as Uber to the new hotel) nor pay for the difference in price. I wasn’t offered any kind of compensation either! Very poor customer service! I’m very disappointed with the Hotwire app and will never use it again.
Swindler App!
by Link2Leo on 2018/11/11 01:24
I'm a long time user of Hotwire and thought to have learned the ins and outs of the app through experience but when I booked a rentacar with Ace @ LAX I was greatly disappointed to discover not only is Hotwire deceptive but also dishonest. They are swindlers! A few days before pickup they issue a notice on where to pick up your car. It stated there’s a shuttle from the airport to Ace but sure enough I soon discovered there is no shuttle bus to Ace whatsoever! In fact, ACE's scam is to use other car rental shuttles (thrifty is closest). I was walking around the airport jet lagged after a 10 hour flight like a zombie with my family in tow trying to get to my car. It’s absurd! I attempted to get a taxi but they told me $30 min for a 5 min. ride. Finally I figured out how to get there by thrifty's shuttle. What’s more, I wrote a long letter to Hotwire explaining my predicament and got no response. They never reply to these reviews here because they are swindlers and liars. I pray nobody goes through rentacar hell like I did.
Won’t even switch hotels when you’re in danger
by Lil Wonder on 2018/04/08 20:48
Last year I used Hotwire and I got booked at a Hotel that I was previously booked at through Hotwire in another year and which I felt very unsafe. When I called to see if I could switch hotels and explained to them that the previous year I had an incident happened to me where I was assaulted at that hotel, they refused to change me into another hotel and told me that all bookings were final. It took me two hours to finally get them to at least change my Hotel as they would not give me a refund. I gave them another chance and I am really angry that I did. This year, I wanted to book a hotel and after entering in a different credit card information for whatever reason it booked a different listed hotel that I did not want to stay at. When I called to rectify The situation they would not do anything about it. I never write reviews and I really hope that no one ever uses this service ever they’re awful.
Terrible app for a terrible company
by Dmpyle on 2017/10/03 04:41
This app and the company behind it are horrible and you can save yourself a lot of pain by avoiding them both. I was trying to book a hotel for the following week and noticed that the app kept changing my dates to the current day every time I refreshed the search. Finally booked one and thought I was good to go. When I arrive at the hotel they have no idea who I am and it turns out the app booked the hotel for the same night I booked it. Then the hotel says someone checked in and used the reservation. I called Hotwire and they said since it’s a “HotRate” deal there are absolutely no refunds or changes, which apparently includes their system screwing up. So now I payed for someone else’s hotel room last week and had to get a last minute room at full price when I arrived totaling over $700 for what ended up being a 7 hour stay in the hotel. I will never use anything with the Hotwire name again
Too far from Downtown Chicago
by DidappointedInHotel on 2019/12/08 16:15
I can’t voice my disappointment enough in this hotel. I came to Chicago to shop and go to a play. I input ‘downtown’ when making the reservation and even called the hotel, when I saw it was an option, to ask if it was walking distance to the main shopping areas. I was there three nights and paid more for urber rides than the hotel! I would have done so much more in Chicago if it wasn’t an additional $20+ to get to the city. Hotel itself was okay. Tiny and old. Plus when you get there an additional $20 per night, in the small print when you book, for extra amenities that you will never use. Spa down the road, discount at the bar(that was never open late enough to use). Live and learn. Unless you are planning on staying in the Gold Coast area book someplace else. The extra for the room is worth it. Ended up costing me over $100+ more than planned.
Over charge
by moveplaylearnnow on 2020/02/16 01:13
Multiple time problems with Hotwire. Their customer service is basically to tell you there’s nothing they can do. I’ve paid for hotels that were fully inhabited aka no vacancy and got no refund and had to pay again. I’ve booked a room and they put me in an unfinished room like a closet - no refund or discount. I’ve been kicked out of a hotel bc it was for out of state travelers and I live in the state I guess too local for them - no compensation and today I didn’t fully send a payment with apple pay and it didnt authorize my card. Then I went back on the browser and got a new room, and Hotwire charged me twice for the same date. Again I called and nothing. Just sorry no refund. Why would I book two hotels on the same night? I guess I forget all these horrible times getting stiffed by Hotwire bc I continue to book thru them. I guess I deserve what I get for being stupid.
Not accurate description of hotel
by vee562 on 2018/06/19 06:02
I booked a hotel and one of my main filters was a hotel with a pool. I chose the hotel but upon arrival noticed construction going on at the hotel near the pool. I then ask the receptionist and she says it will be opened the next day, FOR SURE. The next day, the new girl now working the front desk, says the pool will be opened after 5. Again I let it go because our reservations were for a few days and we would have time to hang out by the pool once it opened. I return to the hotel later that same day with my two children and husband to see posted signs saying the pool will not be opened til renovations are completed. I was very disappointed with Hotwire for not letting me know this hotels pool would be out of service and then the hotel, Comfort suites Odessa, for giving me the run around. Very inconvenient and upsetting. I work hard for my money and want what I pay for.
Hotwire bait and switch app is misleading
by lcm lon on 2019/08/10 03:36
Hotwire uses bait and switch when you book with them. They said I was guaranteed to receive my car rental from Enterprise Alamo National Hertz Dollar Budget. When I went to book car rental they gave me Advantage. I called them to mention that advantage was not advertise in my five guaranteed car rentals companies. They did a bait and switch on me and they refused to switch me to one of the other car rental companies. In which they advised I was guaranteed in their online listing. I reviewed advantage and their customer reviews had so many negative complaints with this car rental company. I didn’t feel safe using them for my family trip. Hotwire refuses to issue me a refund or switch me the the rental company that they guaranteed to me. I will never use Hotwire ever again. Poor customer service and not a trusting company. Their bait and switch was very this honest. Buyers beware
Badly run hotel riviera
by bad hotel riviera soutj beach on 2018/07/03 02:08
Hotel housekeeping was not consistent in cleaning the room and many days by 5 pm had to call down before the came to clean. Days that didn’t clean dishes leave coffee pods left sand in the shower etc. secondly we lost power 3 times and twice in one day and was unable to work and one night had to move to a different room. The second time we waited over one hour for the main fence guy from another property of there’s to come an couldn’t even find the power box we had to go switch it back on. After the third time this happened we asked them to in some way for spoiled food in fridge plus all the other inconveniences plus one day not be able to work and losing work I asked for some sort of compensation and for 45 minutes attempted to reach something and hotel refuse to do anything for all the issues that we clearly there responsibility
Seriously the worst ever !
by ph_ag on 2019/03/20 20:22
Warning false advertising - just as another reviewer experienced I was also charged for a room but then receive an error. Which means the room and that deal “got away” which is bs. I called and they stated the price went up reason why it did not book but yet charged my card. So I asked can you they use that credit to pay the difference to book another room they said no. So I let it be and waited til the next today to see if my credit card got refunded back. Nothing yet..... so I saw the same deal again (my mistake) and I tried to book it and the same error I received. I got charged again, so now I have two charges pending. I understand that it’s not fully charged just a hold but on my end it shows that it’s charged, now I have to wait 3-5 days. So now I can’t book anything for my birthday weekend. So be aware DONT USE HOTWIRE - PURE FALSE ADVERTISING!!!!
Never a followup
by SarahjZhang on 2019/08/28 02:58
I had enjoyed using hotwire in the past. However, my last experience has made me change my view on hotwire service. I got a rental car through hotwire. On the day of my travel, the rental car company had no cars available. I was told that the wait could be 2-3 hours as 6 parties ahead of me were waiting for cars. I cant sit around at airport for 2-3 hours. So I got another rental car from a different company. I contacted Hotwire right after I left the airport. I was told that they will take care of it. After I came back from my business trip, I contacted them again regarding the credit, I was told that they are working on it. 2 weeks later, no one called me or followed up on this. No credit was issued. Now I have to dispute through my credit card company. Very disappointed with their service.
Beware of Scam
by Ben0564 on 2018/10/15 03:57
I booked a hotel on Hotwire. I arrived at about 10pm only to find out that the hotel was over booked. The hotel said they would tell the third party (Hotwire) that they would approve a refund for the night and comp me a night stay at a nearby motel. Once I spoke to Hotwire, they said that they would apply a credit in my Hotwire account in addition and this credit would be good for a year. Luckily I called Hotwire back to confirm the credits. The new guy customer service rep informed me that the credit in my Hotwire account was what I was getting. After a conversation explaining that I didn’t understand it that way I asked to just credit my card. Let’s think about this, if I don’t use that credit within the years time I just lose the money! That sounds like a scam and will be in touch with the better business burea.
Long time user no more
by 4;32-6?7:) on 2020/03/24 01:03
Long time user of Hotwire for years...to the tune of tens of thousands of $$...no joke. Business, pleasure, family trips, you name it. Have touted this company and its simplicity with friends and family forever as I believed in its value. No more. Just spent 59 min on hold with them and was hung up on...after following email instructions. Unfortunately, this is a recurring theme. I had to contact them back in 2013 re: plane changes and it took 2 days to talk to someone. It was eventually fixed but we still laugh at the amount of time (hours) it took. Absolutely NOT worth the hassle. Fool me once... Word to the wise...90% of the time, you save money. The remaining 10% of the time when you have unexpected changes/life pop up...this is NOT the company to deal with. Will not use again
Very bad customer service
by Wickster37 on 2019/04/07 03:54
Hotwire will never help you when a situation arises that’s out of your control or when they are at fault. For example, I reserved a hotel that Hotwire stated they had an airport shuttle. I called for the shuttle but the hotel said they don’t service the airport I was at. I called Hotwire and they would not transfer the to another hotel near the airport I was at even though the hotel accessed the cancellation/change. Another time, I got a hotel that was to be a 2.5 star rating. I showed up and this hotel had massage parlors, and other sketchy businesses in the rooms of the hotel. I took pictures and sent them to Hotwire. They would not cancel or change the reservation even though this star rating was not accurate. Hotwire customer service is by far the worst experience I’ve ever encountered.
Beware of booking unnamed hotels
by TheMerrierTerrier on 2019/03/26 23:51
I booked a night at unnamed 2 star hotel in Anaheim one night. When I arrived, there were 2 squad cars in the parking lot interrogating someone. There were several ladies of questionable circumstance hanging out in the doorways of their rooms. I then looked up reviews of this motel online and found out this place was notorious for drug use, prostitution, etc. Before checking in, I called Hotwire to let them know of the situation. They were not willing to make any adjustments. I wasn’t expecting the Ritz but this place was beyond safe. This was especially sad since it was blocks away from Disneyland. What if a family had booked there? There was no way I was going to stay there and called it a loss. Hotwire was not willing to make any amends. I never used their app again.
Hotels from hotwire
by bartekwsh on 2020/01/22 06:11
I highly recommend hotwire !! I'm in Denver, CO now. I traveled from Chicago 14 hours, I had reservations at the hotel. I arrived at 11:30 PM, at the hotel and they told me that there was some issue in the room and there are no available room for me. I called the hotwire at 11:40 PM. customer service found a room for me in the same area and they paid 180 USD for 4 stars hotel. I received a confirmation email and the address of the new hotel. I paid only $ 90 and hotwire paid $ 180 and found me a room at 11:40 PM in 4 star hotel. I am very pleased, I recommend Hotwire.
You lose all compensation when you book through them!
by Dan Loves Debbie on 2018/07/28 15:44
If there is a problem with the hotel Hotwire will only offer $25. No full refund even if they do something horrible. In my most recent case I saved $9 over booking the Comfort Inn Downtown in Chattanooga only to have the staff ignore our do not disturb sign and wake us early. Normally I would get a refund from Comfort Inn. 1 hour on the phone and texting with Hotwire and the best they can do is $25. This applies to thefts from your room and other losses also. Not acceptable!
Very misleading on charges. Will never book again.
by sdgrught on 2019/09/03 15:13
I have booked with Hotwire several times in the past, and the total cost to book a car has always been clear in the marketing. I booked a car for a recent trip to visit family, and the price was marketed for approximately 32 per day TOTAL. Buried in the fine print (which was not clear and easy to understand and buried at the bottom of a very long email) was a reference to taxes and fees. This added another 148 to my bill and brought the cost of the car to nearly 60 per day. Absolutely unacceptable and incredibly misleading. I am disputing the charges with my bank and filing a complaint with better business bureau. What a terrible business practice. My rental was through dollar. Terrible!
Crooked Company- Buyer Beware
by Dad-Dan on 2020/04/11 13:21
STAY AWAY! Any “deals” come with extremely bad and unprofessional service. My family and I were planning a trip to Florida and we rented our car through Hotwire. (Big mistake) A few weeks before our travel the COVID-19 pandemic was widespread, and residents of New York (my home state) we’re not allowed to travel to Florida. I filled out the form on Hotwire to help me with a “cancellation process”. After multiple phone calls to both the rental agency and Hotwire for weeks, I got nowhere. Hotwire refuses to help me with this situation and still has my money. Hotwire has an unethical approach to my cancellation, I was not getting “cold feet” rather a major global event was legally restricting my travel. They don’t seem to understand this is a pandemic. I would have been happy with an account credit, but now I am forced to dispute the charges with Visa. Unbelievably cruel and unprofessional. STAY AWAY!
DO NOT USE IT
by Fiffjddjhfhjh on 2017/10/20 14:46
I booked hotel on 20th October at 1am in morning when I was done with work in Nj . When I came to hotel around 3am hotel receptionist told me reservation is for 20th October but starts at 3pm🤔. So I lost night sleeping in car a I am tired at work because Of Hotwire . When you call hotel and ask to go in today it means now , not in 13 hours , this application is not serious tool for booking hotel , if you need some serious booking without mastaike you should call hotel and book it . Never again this stupid unusable aplication
I like them! J.O.
by Sal-bug on 2018/04/17 16:25
I travel on business a lot and use Hotwire often especially on short notice. This app has worked for me 99% of the time. And if I ever ran into a problem with any stay a quick call to them and it was taken care of immediately no questions asked. I personally can't say a bad thing about this company. Using this app requires the ability to read between the lines and knowing the areas to hit on a great hotel. In other words if you have half a brain it's a great way to go.
No real option provided
by SharonGomezPR on 2019/01/28 07:54
I booked a hotel due to a delayed flight after at 12:30 am 28th of January. The flight was delayed until 6:10 am the airline would not cover hotel expenses but I still need to sleep to be able to function on a Monday to go to work. Booked The Hard Rock Seminole, where I was told is sold out and that they can’t check me in at 1:00 am and she mentioned various times that she couldn’t do much because I booked through a 3rd party meaning HOTWIRE. So there’s no real benefit to booked through Hotwire because you are not treated like a client they want to help. I needed to sleep the few hours left to pay an Uber AGAIN to catch a flight that was delayed so instead I’m here writing my first EVER bad review to a company, I have been working 3 weeks in a row and I pay for a room that is not available and I’m Just wondering around the Hard Rock Seminole, I was told if I get a players card that I might get a chance of getting a room, so if that was even possible what wasn’t there a room for me from 1:00 am until 4:30 am that I have to head back to the airport o make it to the flight in time.
Hotwire is Great!
by Dggarza on 2019/09/23 03:53
I have been using Hotwire 10 years and counting and it hasn’t let me down! I have always gotten great deals when traveling around Texas and even got a GREAT deal through Hotwire visiting my hometown of Chicago! Recently I also found out they have great customer service when the hotel I was staying in had an incident occur and the Hotwire customer service department took care of it to my utmost satisfaction! I have no doubt I will continue to use Hotwire services for my future travels.
Left me stranded
by Jnaumow on 2017/10/16 14:57
Booked a hot rate rental car and upon arrival the rental car company refused to honor the confirmed reservation. After calling Hotwire they kept me on hold for 30 minutes while they spoke with the car rental company. Hotwire’s response was that the company would not adjust, but Hotwire would make a special concession this time and refund my money. The agent acted like I should feel privileged that I would get a refund. No offer or willingness to find me an alternative rental with any of the handful of companies available at the airport where I was at. Needless to say I used a competitors website and was able to book a similar deal in 5 minutes and walk out with a car. Pathetic customer service and they will not see my business again.
Bug in Car search
by Euroz! on 2019/08/16 15:31
Hotwire used to be the best app for renting cars. No other app/service provided a better service than them, but some weeks/months ago the search is not working for car rentals in the same day or the next day. When you try to search for any car it always says there is no cars available. I am talking about NYC area, so there is no way there are no cars available. Even if I go directly to the website of the rental companies they always have cars. So it seems that you need to book the car 2 days in advance now. That is really inconvenient. I hope someone is able to take a look if this is a bug. Thank you.
Hotel ratings exaggerated
by Traveler with taste on 2018/02/13 01:29
I use this app a lot and although I appreciate the good deals. It seems like some of the hotels are rated with a higher star value than the actual hotel could be rated for. I have purchased some of their hot deals for a three star hotel that turned out to be barely better than a Motel 6. I Purchased a hot deal for a four-star hotel with 80% reviews to find out it’s on Sepulveda Boulevard and a best Western motel. I don’t know who is grading the stars, but in my book, there is no such thing as a four-star hotel on Sepulveda Boulevard. And of course, when you purchased the hotel, you do not know what hotel or where it is. And once you find out and see the room, there is no refund or cancellation or reducing your stay.
Worst experience I’ve ever had
by Zndkzksndnskznsnsjzndn on 2019/06/11 23:45
First time I ran into problems with Hotwire was when I booked a rental with them, They rental car company they sent me to had no rentals at the time. I called and talked to a customer service specialist and I was then charged again for another rental that when I got there the company had no rentals available either. The second time I’ve had problems with Hotwire was today I booked a room with them and upon arrival the hotel was a disaster area. Furniture was broken and cushion was coming out. Not to mention the hotel I booked was not the one I was sent to. I would advice everyone to refrain from using this company as they are not customer friendly nor do they value there customers!!
Don’t fall for the hot rate!!!!
by streettoonz on 2019/10/11 13:06
I would give no stars. However that is not an option. The hot rate advertised was $4 cheaper than the regular rate. Ok great deal. After I booked it and checked it with the regular rate, I found that I paid more than if I would’ve booked it at regular price. Customer service is absolutely no help. Spoke to regular agent R.D. and Jen a supervisor. Both were with the run around b.s. And said and I quote “the system changes the prices and they have no control over the booking costing more with the hot rate than a regular rate “ . I am still confused. Do yourself a favor and don’t believe the hot rate b.s. It’s a joke. 42 minutes wasted out of my life dealing with them and still no help what so ever. The low price guarantee is a joke.
Vê careful! horrible search system
by traveeleer on 2018/12/15 16:08
Be careful with the search system of this application! runs the risk of sending you far away from where you are. I was at a loss as I needed a hotel right next to the airport. I chose the location "fco airport" and they sent me to a hotel 15km from the airport in the "lido di ostia" region. if I put as the main filter the distance from the airport means that I need it to be as close as possible, since I had to have a few hours. as it was late it had no transport and had to sleep at the airport. total nonsense! and I still have to pay for the system error. as I was not compensated for the error, I will make this critic on the internet about this absurd error and the treatment policy of the clients of this "company"
Finally Great
by Queer Vic on 2019/07/03 04:52
I have used Hotwire 7 times in the past getting the property I wanted 2 times out of 7. To my surprise there is now a feature that gives you a sneak peak of the hotel you will get. I use the app with Trip Advisor to look at the hotels that are up for grabs. Thanks to the sneak peek of the room I snagged a great 4.5 * hotel in NYC at an excellent price. With that feature Hotwire will now be my hotel app of choice. Thank you for listening to your customers.❤️❤️❤️❤️❤️❤️
Mostly good service
by Wellrope on 2019/01/10 04:56
I’ve used Hotwire several years and have rarely been disappointed. Most of my usage is booking some weekend hotels. We have been very frustrated that recently Hotwire combined the downtown area and the 7th Street District in Fort Worth. I’ve mostly stopped using Hotwire when we desire to go to downtown Fort Worth on the weekends because we risk not being near the areas we prefer. We like both of those areas, but it is too spread out to enjoy if the hotel is in the 7th St. District, but our entertainment that weekend is downtown.
Just lost a loyal customer
by unhappy hotwire customer on 2020/03/31 20:52
I have used Hotwire for over 10 years and have never had a problem. Today will be the last time. I tried to call them to cancel my car rental since I am unable to travel due to the Coronavirus. What a scam. They will not refund due it due to it being a Hot rate. I understand the cancellation policy but this is due to an International Disaster. I contacted the rental car company & they said it’s Hotwire’s policy not theirs. They do not receive the money until I pick up the rental. Really Hotwire you won’t amend your policy due to unforeseen circumstances which is out of my control. Shame on you. I hope its worth losing a loyal customer. Your taking peoples money without providing a service.
Dirty Company - Do Not Trust
by KeithAlbert on 2020/05/12 16:28
I booked a hotel stay with Hotwire and upon arrival the hotel would not honor the Reservation due to Covid-19 restrictions. When I contacted Hotwire for a refund they stated that the issue was between the hotel and myself. The hotel stated that it was not paid by Hotwire had had cancelled the reservation so they would not recover the money. Contacted Hotwire again and was informed that the policy is “no refunds under no circumstances” and that I agreed to the policy when I made the reservation. I’ve seen others describe this company as fraudulent and now I would have to agree. It’s only $120 but it’s the principle of doing the right thing for the customer. Incidentally I had to sleep in my car that night to add insult to injury!
Best rates - best hotels
by cra01004 on 2018/02/20 14:55
I’ve been using Hotwire for years - I’ve learned to book early to get the best deals and have stayed at hotels I otherwise wouldn’t afford. I have referred so many people to “my secret” to how I get my unbelievable deals and my wife brags about my ability to find 4 star hotels for 2 star prices. I now use it for my business travel and refuse to use our companies travel site because I save our company so much money. Thanks Hotwire!
Don’t use it out side of the USA
by Traveler1212 on 2019/05/05 15:39
During the Christmas I was in Dubai, I straggle couple of times with Hotwire booking. One time I had been charged additional 150$ when I arrived to the hotel, the hotel managers informed me that there is 150$ fee for each person, that fees related to ongoing event for the Christmas Eve inside the hotel, even when I was not interested I had been forced to pay it or will not be checked in (well known hotel). Other time I have been given the wrong hotel which is inside the airport and I had to contact the customer service to resolve this matter, it took me 2 hours to solve it. I have been a member for 10 but I am very disappointed and will never use Hotwire.
Poor user experience
by ernookum on 2018/03/02 08:10
Retrieving login information from an email is problematic and often results in error messages without an explanation as to the reason (very poor user experience) When I am using the same app from the same iOS device I shouldn’t have to go through such a difficult experience and create a new account each time...In short, other sites are much easier to use.
Disappointed!!
by veronic71 on 2019/05/08 14:30
I’ve been using Hotwire for a while now but never the app and ever since I started using the app I’ve had a problem every time. I wanted to book one night not 2 nights the system sometimes freezes on you and Press is more than one night so people please be aware it’s better to call or online but NOT the app. To be completely honest I hate hate the app it just booked 2 night instead of one in the people at customer service can I help you because at the end of the day that was your mistake for not paying attention to the app. Because apparently it is your responsibility to make sure the app works properly on your phone.
Lower expectations
by dfgjjhgf on 2019/09/07 01:23
I have enjoyed Hotwire for many years and will continue to use them just with lower expectations, the last car I rented was a Chevrolet Tahoe or similar from Thrifty. I picked this size vehicle for a family vacation, I got a 7 passenger KIA something, I complained that was not similar or even close in my opinion, they had a Tahoe there and would only let me have it if I made another reservation through them.... I did get a Buick 7 passenger that still didn’t come close but I had to go. So if I ever need a specific size vehicle I won’t use Hotwire.
voice over accessibility is poor again
by Lucky 10382 on 2018/03/14 20:14
The current version has very poor blind accessibility. On the search results page for hotels, all the tabs at the bottom of the page are unlabeled so I don’t know what I’m clicking. When I click on a hotel it doesn’t tell me which hotels I might be choosing from while invoice over mode and it doesn’t list the amenities in voice over mode. Travelocity doesn’t have these problems. I am a repeat customer of hotwire but there most likely going to lose my business on my upcoming vacation in two months because I can hardly use the app.
Military mom
by Bc1723 on 2019/02/11 12:38
I would not recommend ANYONE military affiliated use Hotwire!!!! My son has been deployed serving our country for 8 months and I had booked through Hotwire to be at the base when his ship returned since I am a special ed aide my funds are very low. His ship got extended a month on deployment so I tried to change the date of my stay NOT a refund....all I wanted was to change dates because it was nothing anyone could have known would happen when they got extended. I tried numerous times speaking with Hotwire and they would not budge!!!! These people are not military friendly whatsoever they do not care!!!! Giving them one star was even to high for a recommendation!
Horrible Service
by Cdp14 on 2018/05/28 15:36
Every time I rent a car in my area, I get to the rental car agency and they don't have a car readily available. Three times I had to wait 2 hours to get a car which made me miss my nephews communion!! Another time I got to the counter and was refused a rental because I am a local resident and did not have car insurance! Seriously??!! Isn't that the purpose of renting a car?! i ended up having to rent another car from a different company & lost my money because I prepaid with hotwire for a car rental. When I called I was told they could not refund me even thouhh I had the receipt for the new rental. Unethical & poor customer service!
Rating Trends
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All Versions
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Current Version (15.1.1)
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App name
Hotwire: Last Minute Hotels
Description
Save even more with exclusive, last-minute travel deals in the Hotwire app. Hot Rate® deals make booking travel easy, exciting, and affordable! 1. You pick the star-rating, location, amenities, and price. 2. We reveal your top-notch, deeply-discounted hotel right after booking. 3. Done and done. We've added new ways for you to hack your trip and get the best deal, available only on the app: • Discounted pricing and app-only coupons. Saving cash looks good on you. • Draw your ideal neighborhood. Circle a specific location on the map, and we’ll find you a Hot Rate® Hotel right there. • Sync with your schedule. You can add trip details directly to your calendar in a matter of seconds. The Hotwire app packs in everything our customers love about our site—and more—including: • Unbeatable deals up to the last minute. Hotwire is the go-to app for booking money-saving, unforgettable trips. Book weeks in advance or the day of. Either way, Hotwire has you covered. • Thousands of hotels to choose from. Think: trendy, boutique properties and iconic brands like Fairmont, Hyatt, and Marriott. • Get 1 of 2 Hot Rate® Hotels. Hacking your Hot Rate® just got easier in the app. We’ll show two hotels, and you’re guaranteed to stay at one of them. • Our low price guarantee. Book with confidence—our rates won’t be beat. • 24/7 customer service. Message our team with any questions, day or night.
Complete fraud. Don’t work with them.
by Timbergod on 2020/08/07 20:34
Complete fraud. Don’t work with them. They will steal your money and will tell u stories about 5 days waiting period. They won’t even try to contact hotel until u make them to.
Worst experience
by Ayalaverde on 2020/08/02 22:43
First time used it less than a year ago almost lost my reservation because the hotel was overbooked, and this past weekend 08/02/2020 I reserved a car within a week before my trip and when I got to the place to get my car the car that I reserved (pick up) wasn’t available. Had to cancel my trip! Will never use it again!
Awful customer service
by psjduebsd on 2020/07/23 21:25
Had reserved a hotel during the Covid pandemic. Before leaving for said trip I was informed by the business who was to keep my pet overnight that they were closing down due to an employee contracting the virus. Requested a cancellation on the app and it was marked as “cancellation requested”. After nothing for a few weeks I finally called in and was told I should have called to make the cancellation and there was nothing they could do. What’s the point of being able to cancel a hotel through the app if I have to also call in. There was zero correspondence from them even though they have all my contact information. Use hotels.com they have fantastic customer service and better deals. This app has been sent to the delete pile. USE A DIFFERENT BOOKING APP AT ALL COSTS.
Late night check in
by #1200Sozok on 2020/07/23 06:39
Do not book through Hotwire after 12. None of the hotels will honor your reservation! Hot wire does not explain it before hand. While customer service is attentive Hotwires policy is so vague that they aren’t any help. Book on your own. The convenience isn’t worth the headache.
Great app
by Josh24689 on 2020/07/22 18:39
Highly recommend, has lots of promos to its users
CREDIT
by Matt60$ on 2020/07/17 02:52
I have $100 credit that I cannot see this is very inconvenient and frustrating.
Terrible customer service
by Professional in the Field on 2020/07/12 16:07
I am sick and tired of this company's unaccountable customer service. The company posts information on its site and app about hotel amenities and services that are not true, and then barley steps up to correct their mistake. What's worse, even after you report the mistake, they don't change the inaccurate information posted. Another reviewer called the company "fraudulent," they weren't far off from the truth. Wasn't the first time I had to call my credit card company to contest their charges and probably won't be the last time.
Hotwire doesn’t work well with you as a customer
by Vilrn1997 on 2020/07/10 20:06
O
Unfortunate
by disquisted on 2020/07/08 14:19
It’s unfortunate that in the current pandemic a company refuses to make any travel adjustments when this travel involves unsafe areas. I’m thoroughly disgusted with your refusal to issue a refund. It’s left such a bad taste that in better times I will use other companies for my travel plans.
Westin Oaks review
by Belovepa on 2020/07/07 00:40
Westin oaks need to clean their rooms. We stayed there 2 nights this week and we were not pleased. Thank you.
5 stars
by c10 contractor on 2020/07/06 13:10
I’ve used HW since 2017 great deals
Great service
by liljoeyo on 2020/07/03 22:09
Excellent app
Add landscape mode
by Moogleii on 2020/07/02 01:36
For the love of god, it’s the 21st century.
Refund Policy
by ofunfuni on 2020/06/26 23:32
They refused to refund my money because they do not consider Covid in Florida an emergency or crisis to ones health.
Love
by LMAObetterthanyou on 2020/06/26 02:49
Best deals ever
I love Hotwire
by burninggirl666 on 2020/06/25 22:27
But how do I get it so I have the same search parameters every time? It's extremely time-consuming to have to set these for every search. Help!!
Review
by JdarCam on 2020/06/22 18:08
This service is good.
So accommodating!
by IU OT on 2020/06/20 20:15
I have had to cancel and reschedule twice because of covid and Hotwire has been 100% accommodating! I have friends who have used other companies and couldn’t say the same. I’m so glad I booked with Hotwire!
Long time customer!
by CharNook on 2020/06/12 02:05
I been using Hotwire for over 15 years! Love them.
Such a scam
by xxAntsMommyxx on 2020/06/11 13:13
This is the worst hotel booking site I have ever dealt with. They sent a massive email out to cancel bookings at hotels due to the coronavirus and they would be issuing refund because of such. I have been fighting with them since March. In which they continue to tell me the same story “Our back office team needs time to research the inquiry please allow 3-5 days and we will send you an Email” I have been told this at least 5 times since I started this crap in March. 🤬 They OWE ME 300.00!!! 😡
Great hotel prices
by Mauxie 1 on 2020/06/08 12:13
Hotwire has always come through with nice, clean hotels with great rates.
Best offers but SCAM sometimes
by ybajammal on 2020/06/03 19:17
Be careful, I don’t know how they have 4starts+, they don’t deserve 1!!!! They SCAM with the room type, prices and/or quality. That’s not a good Business at all. And they will not refund or solve anything under any circumstances.
HOT RATING HOTELS ARE SCAM
by Mehrajaaa on 2020/05/29 17:18
Hot Rating Hotels will show you Brand or a name you will get like ( Hyatt Or Sheraton) and after you book you will get a Cheap hotel that doesn’t worth your money. and when you cancel the booking you won’t get a refund even if it says free cancellation. you will have to speak to one off the most stupid people to tell you Free Cancellation it’s something completely different from Refund if you get this stupid answer that means you’re speaking to Kate or Lyn ,
No google account support
by Bexandel1990 on 2020/05/27 04:14
Worst app. Can’t sign in from google, so if you book with google account online, you’re stuck unable to use this app
👎
by terry bleker on 2020/05/24 20:17
Trash they stole over $300 and never gave me my refund for reservations during the pandemic.
They are thieves
by Balayya Nandamuri on 2020/05/22 10:41
Just theft my money without giving any reservation and didn’t refund it
Change driver name
by fhghfhff on 2020/05/18 22:38
I booked for a family member but the reservation had my name. There was no way to change it on the reservation, or at the gate. Had to cancel and rebook. Make it simple. Allow me to modify my reservation.
Dirty Company - Do Not Trust
by KeithAlbert on 2020/05/12 16:28
I booked a hotel stay with Hotwire and upon arrival the hotel would not honor the Reservation due to Covid-19 restrictions. When I contacted Hotwire for a refund they stated that the issue was between the hotel and myself. The hotel stated that it was not paid by Hotwire had had cancelled the reservation so they would not recover the money. Contacted Hotwire again and was informed that the policy is “no refunds under no circumstances” and that I agreed to the policy when I made the reservation. I’ve seen others describe this company as fraudulent and now I would have to agree. It’s only $120 but it’s the principle of doing the right thing for the customer. Incidentally I had to sleep in my car that night to add insult to injury!
Great app
by koacali on 2020/05/09 13:04
This app can be a life saver when stuck in an unfamiliar town or looking for a last minute getaway.
Better than all of them...
by globtrotter301 on 2020/05/06 16:52
Hotwire has the best website and deals compared to them all in my opinion, and also the best customer service! They have always been quick to rectify any situation i’ve had with them! 5 STARS all the way!!!
This hotel was not listed as an option. I have stayed there twice and the beds are hard as rock
by jazzy22222222 on 2020/05/03 20:29
This hotel was not listed as an option. I would not have selected it. The beds were hard as rock
Save money with rentals!
by Nickelfish6 on 2020/04/22 17:30
I love Hotwire when renting vehicles. They always have the best deals especially when you’re on a budget! Totally reliable and super easy to use with the app.
Crooked Company- Buyer Beware
by Dad-Dan on 2020/04/11 13:21
STAY AWAY! Any “deals” come with extremely bad and unprofessional service. My family and I were planning a trip to Florida and we rented our car through Hotwire. (Big mistake) A few weeks before our travel the COVID-19 pandemic was widespread, and residents of New York (my home state) we’re not allowed to travel to Florida. I filled out the form on Hotwire to help me with a “cancellation process”. After multiple phone calls to both the rental agency and Hotwire for weeks, I got nowhere. Hotwire refuses to help me with this situation and still has my money. Hotwire has an unethical approach to my cancellation, I was not getting “cold feet” rather a major global event was legally restricting my travel. They don’t seem to understand this is a pandemic. I would have been happy with an account credit, but now I am forced to dispute the charges with Visa. Unbelievably cruel and unprofessional. STAY AWAY!
Hotel booking
by jboy94m on 2020/04/07 02:09
This app is a total scam! will not refund my money during the covid-19 virus crisis. I payed over $800!
Just lost a loyal customer
by unhappy hotwire customer on 2020/03/31 20:52
I have used Hotwire for over 10 years and have never had a problem. Today will be the last time. I tried to call them to cancel my car rental since I am unable to travel due to the Coronavirus. What a scam. They will not refund due it due to it being a Hot rate. I understand the cancellation policy but this is due to an International Disaster. I contacted the rental car company & they said it’s Hotwire’s policy not theirs. They do not receive the money until I pick up the rental. Really Hotwire you won’t amend your policy due to unforeseen circumstances which is out of my control. Shame on you. I hope its worth losing a loyal customer. Your taking peoples money without providing a service.
Best Site❤️🤍💙
by Ms.TreTre on 2020/03/30 20:08
Best Prices/Wonderful Customer Service❤️ Very convenient. Will recommend this site to friends and family especially during this Emergency Crisis the world is experiencing. Thank You For Your Service.
COVID-19
by Rick from Revere on 2020/03/27 00:27
I have been trying to get a refund on my 2 outstanding reservations for over 2 weeks now because our travel plans were canceled because of COVID-19. Both rental car companies worked quickly to cancel them on their end but Hotwire has been unresponsive. Disappointing and won’t use them in the future.
Long time user no more
by 4;32-6?7:) on 2020/03/24 01:03
Long time user of Hotwire for years...to the tune of tens of thousands of $$...no joke. Business, pleasure, family trips, you name it. Have touted this company and its simplicity with friends and family forever as I believed in its value. No more. Just spent 59 min on hold with them and was hung up on...after following email instructions. Unfortunately, this is a recurring theme. I had to contact them back in 2013 re: plane changes and it took 2 days to talk to someone. It was eventually fixed but we still laugh at the amount of time (hours) it took. Absolutely NOT worth the hassle. Fool me once... Word to the wise...90% of the time, you save money. The remaining 10% of the time when you have unexpected changes/life pop up...this is NOT the company to deal with. Will not use again
No contagion coverage
by Runner Bill on 2020/03/21 08:34
My wife and daughter booked a hotel in Paris mid March but required to cancel due to CV-19. Hotwire refused to refund and said it was the hotel’s decision. I called and emailed hotel but no response and nobody picked up the call I understand personal situations without insurance should not be refunded but this pandemic should be refunded as I believe the hotel is shut down I won’t book again
Hotwire a scam
by Todd Household on 2020/03/20 19:11
I rented a car though Hotwire I got billed by Hotwire and thrifty car rental that’s not how it suspose to work not paying thrifty disputing charges NEVER AGAIN
The worst
by mzeitohn on 2020/03/17 15:09
Save your money, don’t download this up, they have big zero customer service. There is no help when you need one. For days I am trying to get hold of someone without any luck. DON,T DOWNLOAD THIS APP
Problem to cancel
by klebermirandabrazil on 2020/03/16 22:04
The app shut down the costumer service support To avoid cancellation, I’m trying to call, texting, emailing but they don’t even though answer any aways, this app is a fraud when you more need them they turn their back, it’s totally disrespect with they clients
Took my money
by code888 on 2020/03/16 01:32
Made reservations on a hotel and took my money with no confirmation number or itnery
Be careful booking hot rate hotel... it is a fraud
by AvoidHotwire on 2020/03/15 04:18
No integrity. Be careful booking HotRate hotel... it is a fraud. Showed that last person booked hotel with amenities and booked hotel without those amenities. Zero customer service. Agent kept on hold for more than hour then said will call me. Never got call. Lost my business.
Hotwire hotels
by lmthomp70 on 2020/03/14 22:25
Have always had good luck with Hotwire choices, nice and clean hotels. L
Coronavirus traveler
by Locksmith Orlando on 2020/03/14 21:32
Called to cancel mu trip tp patis and they refused to cancel my flight and hotel. I will report this to all media outlets
Little Dog
by Roberto Little Dog on 2020/03/14 16:30
Good stay
Ace car rental in Hawaii
by not happy in Hawaii on 2020/03/10 01:25
This was the worst experience I have ever had renting cars and I am 68 years old and have rented a lot of cars in my day. They were disorganized tried to charge me twice, told me I had to bring it back vacuumed and washed or forfeit my 200$ deposit!! Who does that???
Costumer service
by nickboyce1355 on 2020/03/09 23:42
The costumer service of this website is just horrible. Get your vacation package elsewhere
Hotwire.com is in the business of MISLEADING guests
by blip1026 on 2020/03/07 23:29
If you read a majority of the complaints filed with the bbb, most of them are about the "Hot Rate" deals... A majority of people complain of being misled, and when asking for help or guidance, are told "Our Hot Rate rentals are deeply discounted, and as such, are booked as final and non-refundable... We obtain deeply discounted rates in exchange for guaranteed reservations. If our partners can be absolutely confident reservations will be used as sold, they are willing to offer reduced rates." - this is a direct quote from a complaint written 2/14/20. The reply was written 2/24/20 by Bianca V. Customer Care Relations, Hotwire Corporate Office Now I will explain how they are misleading guests and hiding behind that fact that we as consumers are so excited for a deal, and that we are naive in trusting a "reputable" company... I travel often and usually use other sites to book. In fact, I had already booked a car rental on another site for $29/day. I am renting for a week and their price was $231.60 + tax of $65.66 for a total of $297.26. Upon finishing this booking, a pop-up from hotwire.com shows up claiming that they could rent me the same car at $19/day... WOW, I thought! this is amazing... given that the taxes I paid already were 28.35%, this should have put the car rental at roughly $196... Honestly, I was so excited, I didn't even look at the final price or read the terms and conditions... which I am sure they bank on... I clicked through everything, and paid for my reservation... final cost....$277.55($149.10 as base rate + $128.45 tax). $20 cheaper than my initial reservation through company B... Then I went to sleep and thought about this... How did my tax rate become 86.15%? if hotwire.com is getting these rates from the rental companies "in exchange for guaranteed reservations," shouldn't the paying customer benefit from the "rates?" Answer is.. we as paying customers do not... hotwire.com keeps it!!! THERE IS NO BENEFIT FOR THE PAYING CUSTOMER... BEWARE!!!! I tried to call and ask why I was paying more in taxes... the answer I got was that there different regulations... blah blah blah,... taxes are GOVERNED by the GOVERNMENT. They do not change by almost 60%. The service agent on the phone said there was nothing that can be done because sales are final... I wanted an answer, so I asked to speak to her supervisor... who also told me that there was nothing that can be done. I am in the business of customer service... there is always something that can be done to make your PAYING CUSTOMERS happy and want to return and do more business. Further... to prove this again... I looked up the same car, from the same rental agency for the same dates on their retail version.... ready for this... Car = $234.88 Tax = $66.22 for a total of $301.10... again the tax is 28%
:)
by BoobieLover101 on 2020/03/07 02:07
All smiles :)
Worthless
by DenverDenverDenver on 2020/03/06 12:00
Amongst other things, don’t bother with the chat, you won’t get an answer.
Don’t risk Hotwire’s $ problem
by snowtravel on 2020/03/04 01:10
The price you see on Hotwire is frankly a lie. Yep, Hotwire lies. Indeed, having called Hotwire, they know it. Book a hotel and when you arrive, it will charge you much more than the promised total. Why do this to us? People can productively discuss hotel star ratings and subjective quality issues of course. But when you have booked a room for “$x,” plus at-site fees and taxes, it should never ever be more than that. Come on people, there are undisclosed fees and taxes on fees and taxes. Freaking just tell me the true total, so my GF and I can plan expenses. Is this too much to ask? (Hotwire is at pains to tell people a Hotwire rate booking can’t be changed. That means, you are stuck, but the price you pay may be much more $ than they say.) Honestly, truly shameful.
Lower prices better hotels
by erc1932 on 2020/02/28 07:28
I’ve been beating out Priceline and Expedia with Hotwire
Refreshingly honest car rental quotes
by JA3252 on 2020/02/28 02:50
Some other apps show you a car rental price that is far lower than what you pay, but Hotwire shows the actual total rental cost up front. Refreshing!
Great App
by billft on 2020/02/26 21:20
Everything you want and more.
Always a great deal
by Moogster2 on 2020/02/23 14:23
My go to way to reserve hotel rooms
I will be discontinuing
by TJ Wofford on 2020/02/22 19:55
They placed a hold on my account and refused to refund!
Get a room
by hobson200 on 2020/02/22 17:08
Always great deals on rooms
Too expensive for this place.
by Peace3747 on 2020/02/17 23:15
Trying to use the app for multiple nights while the prices are low and it’s a flaw in the app. Having to use Expedia.
Stop asking for feedback every 2 seconds
by tgbjjdxhi on 2020/02/17 22:58
Ask for feedback every 2 seconds and you get a bad review.
Best deals in town best app
by NELLY CRACK DA DON on 2020/02/16 17:24
Hotwire is the greater and we got the best deal !
This company is the worse
by Blessed007189 on 2020/02/16 07:07
This company is the worse, don’t book with them, they over booked and they won’t resolve anything for you, only a refund which they will never give back. Also I had to sleep with my kid and wife in the car.
Over charge
by moveplaylearnnow on 2020/02/16 01:13
Multiple time problems with Hotwire. Their customer service is basically to tell you there’s nothing they can do. I’ve paid for hotels that were fully inhabited aka no vacancy and got no refund and had to pay again. I’ve booked a room and they put me in an unfinished room like a closet - no refund or discount. I’ve been kicked out of a hotel bc it was for out of state travelers and I live in the state I guess too local for them - no compensation and today I didn’t fully send a payment with apple pay and it didnt authorize my card. Then I went back on the browser and got a new room, and Hotwire charged me twice for the same date. Again I called and nothing. Just sorry no refund. Why would I book two hotels on the same night? I guess I forget all these horrible times getting stiffed by Hotwire bc I continue to book thru them. I guess I deserve what I get for being stupid.
Hot wire the best. Aloha Consistently excellent and reliable
by Rich Jay Jr on 2020/02/11 13:54
Reliable and I have stayed in phenomenal places I never, otherwise would have. It’s the BIG difference between staying And enjoying 😍
Expensive
by Ad Kh on 2020/02/09 23:49
Expensive for no reason
Special Offers
by MsCoco50 on 2020/02/06 22:10
I have used Hotwire on several occasions. I only had one issue with a hotel not being up to par. Other than that Hotwire has been great. I was wondering do you offer and special offers or extra discounts for frequent users such as myself.
Joslyn
by Josrocks on 2020/02/06 00:43
This app is horrible they messed up the reservations and I had to go though all this trouble because they messed it all up, DO NOT GET THIS APP!
Worst company
by stylest911 on 2020/02/05 04:08
Was treated unfairly by the company would not recommend to anyone company has a lot of hotel with false add and calling Hotwire about it forget it you will not get your money back read carefully before you book with Hotwire the customer service representative are lyres
I am still real mad at Hotwire. They screwed me twice
by used to be gold on 2020/02/02 21:41
Hotwire is a good news bad news company. I have tried to get somebody to call me.... has never happened. They have screwed me twice. But I still come back.
False Advertising
by Packfan128 on 2020/01/30 04:48
There are offers on here that every time you try to book you can’t. And when you call an agent, they try to book you into a more expensive hotel that is lower stars.
Albert
by Aserra175 on 2020/01/30 02:38
Excellent app to book hotels. I started with this app and since then is the only app I’m using for this matter. 100% recomendable.
Rental car
by Mummy2shady on 2020/01/29 23:57
Good deals all the time
Hotwire is the best when it comes to booking
by Ann Mercedes on 2020/01/29 00:49
Hotwire is always my go-to when booking
Love This App
by TaxLadyLove on 2020/01/27 11:15
I have been using Hotwire for over 5 years and I always get the best deal hands down! No other app/site gives you deals like Hotwire!
Hotwire
by chulusnski dr pils on 2020/01/27 05:43
Always good prices
I love Hotwire
by Mom254now on 2020/01/26 03:50
I have used Hotwire to book my vacations for years! They are fantastic to work with!!
Bait & Switch
by hgjvcvbnn on 2020/01/26 03:24
First experience, they allowed me to book at a location that was closed. They blamed me telling I'm not at the correct locating. After over an hour and an additional 100 dollars charged, they allowed me to switch to a new location. Second experience, I booked a convertible because weather was predicted to be warm but now it's very cold. Asked them to cancel that so I could Rebook a normal car. Was denied even though the policy states "cancel anytime" this is a bait and switch company that screws up your reservations and blames you but keeps yours money. Buyer beware!
Work & Personal Use
by jake022089 on 2020/01/25 02:27
I’ve used the mystery deals at least 100+ times as I travel for my job. Very pleased with it, only ever had one hotel not match up to the star rating. Overall great value!
Hot Wire Never Disappoints!
by The Turne's 757 on 2020/01/24 08:50
We’ve used Hot Wire for years to plan very special moments in our lives and remain pleasantly surprised by the quality of hotels and customer service we receive!
#1 Fraud application.
by Frustrated By Bugs in the app on 2020/01/23 18:10
Use other apps to save money.
Hotels from hotwire
by bartekwsh on 2020/01/22 06:11
I highly recommend hotwire !! I'm in Denver, CO now. I traveled from Chicago 14 hours, I had reservations at the hotel. I arrived at 11:30 PM, at the hotel and they told me that there was some issue in the room and there are no available room for me. I called the hotwire at 11:40 PM. customer service found a room for me in the same area and they paid 180 USD for 4 stars hotel. I received a confirmation email and the address of the new hotel. I paid only $ 90 and hotwire paid $ 180 and found me a room at 11:40 PM in 4 star hotel. I am very pleased, I recommend Hotwire.
All Good.
by rfoepw on 2020/01/22 03:23
I’ll admit, I went from hating Hotwire to loving them. They are consistently the cheapest as far as I can tell.
Last minute Deals
by eaasmith on 2020/01/18 23:21
This is a great app with amazing deals
Pathetic and deceptive
by EdRock on 2020/01/16 03:53
I’ve used Hotwire, generally successfully, for more than 20 years. Recently, I used the app to make two reservations. The app failed to request me to log in and sent the confirmation messages to the SPAM folder of the email address associated with my Apple ID because I used Apple Pay. And yet, when I went to Hotwire dot com and entered that email address, the site said I had no reservations with that email address. And this doesn’t even go into the dismal customer service experience. Hotwire today is not what it once was. And their app is worse. Avoid.
API ERROR - can’t book
by 247Purpose on 2020/01/14 11:49
For 2 days I’ve tried to book my rental car. App usually works great. Now getting Data layer API error. Not good.
Best car deals by far
by Specialkmk on 2020/01/14 03:32
This site is the best for car deals. Always find what I need when I need it. Amazing.
Worst Service Ever
by Super Ethan Big E on 2020/01/11 04:02
Worst Experience Ever!!!! Fairfield Marriott and Hotwire both need a customer service overhaul. On a business trip they wouldn’t give us a two-room queen despite putting 2 adults for our room. a simple room change they made seem like the end of the world. Ridiculous.
Hotwire
by AngelenaMissDemeanor on 2020/01/10 03:22
I love Hotwire! It is the only website I use and swear by online. I use 4star and I have never been disappointed. Love! Love! Love this website now for ten years.
Hotwire is the Best!
by Shazaney on 2020/01/10 03:14
I keep trying others but always end up booking with Hotwire in the end. The app is easy to use and the prices are the best. I’ve never had a bad experience yet. Hope I didn’t jinx myself!
Great deals
by ekeith123 on 2020/01/09 18:21
I love the “ hot deals for you”
Hey
by To fiy on 2020/01/09 17:35
Love it
Wholly Clouds
by Doveoflove on 2020/01/07 20:04
Best discounts and great car rentals. I have yet to be dissatisfied.
Inconvenience
by Reed Majeed Abdul Hameed on 2020/01/07 00:53
Hotwire is phony! Dishonest and fraudulent full of gimmicks and once you buy something from them you can never change or cancel! Be careful and do not get deceived by their decisive deals. Hotwire will always charge some hidden fees and will not explain it for you.
Hotwire is BAD
by Donna from Worcester MA on 2020/01/03 18:32
This travel site is very unreliable! RUN don’t walk to any other site/company.
Prices
by bemy1wine on 2019/12/31 20:02
The prices are horrible most of the time. It’s like just walk to counter and get it by myself.
Flights
by Hat~Tie on 2019/12/31 17:40
Why is it that I can’t book a flight via the Hotwire app?
Worth getting and user friendly
by Crispytini on 2019/12/28 23:27
Hotwire’s Hot Rates are some of the best deals you can find. The app works well and is easy to use.
Your Hotwire Reservation is Useless !
by snwkdne on 2019/12/28 02:14
I recently used Hotwire to make reservation at thrifty. At pickup, Thirfty said they had no suv available. They did not hold my reservation because my reservation at Hotwire is not a reservation. They do not guarantee a vehicle without payment. Hotwire claims the reservation is legit. Unfortunately i bear the brunt of this disagreement between thirfty and Hotwire. Don’t use them. There are many other apps that does what it say!
Best Deals I’ve seen this far!
by Rifferr on 2018/11/14 04:26
I’ve used Hotwire twice now, both to book hotels in Charlotte, NC. First one was a 4-Star Hotel in Uptown Charlotte for about $111/night which was about $140 cheaper than any other hotel in the city. Next time I used it we got a 4-Star Hotel in the heart of the city for about $104/night - even better than the first time! Although you may not know exactly where you’re staying at the time of booking, it may be worth while if you are planning on being in a big city or somewhere loaded with hotels because this website will give you the best rate because of that no show until book policy. Just read the details like free WiFi, parking, choose your bed or hotel chooses for you, etc. before booking and you shouldn’t have a problem!!
Fraudulent
by tyler2386 on 2019/11/27 07:01
So I’ve never had problems with other sites booking a hotel and didn’t expect to have such a headache of a time with these scum. I have had two bad incidents now within two days. First I pick the hotel and the bed and go to book and pay I click pay and it says oops the deal is gone select another room and book now. All the while my card was charged the full amount for the room that was never booked. Now when I contacted them they said they didn’t charge my car that it is a hold placed but not by them so says the rep I’m talking to they can only release the funds and then I have to wait 5-7 days for my money to be put back into my account. So I figured alright I’ll wait. Then couple days later going to book another room what do you know same thing happens again charged my card full price and didn’t book the room at all. Now I’m out a couple hundred dollars until this “release” goes through and I get my money credited back to my account. DO NOT ISE HOTWIRE AT ALL FOR ANY REASON THEY WILL SCREW YOU OVER AND NOT TAKE ACCOUNTABILITY ON THEIR END AND BLAME YOUR BANK AND THAT YOU NEED TO CONTACT THEM INSTEAD OF HOTWIRE IM FILING A COMPLAINT WITH BBB AND MY BANK IS OPENING A FRAUD CLAIM AGAINST THEM FOR THEM SAYING THEY NEVER CHARGED MY CARD YET IT STATES CLEARLY IN MY STATEMENT HOTWIRE SO OF THEY DIDNT AUTHORIZE THE CHARGE THEN ITS FRAUD AND NEED TO BE INVESTIGATED SO IT WILL BE!!!
Hotwire customer care terrible
by Pointless games on 2018/12/27 01:38
Booked a hot deal and my card was charged. I was then brought to a screen that said an error occurred and that deal was no longer available. So I had a full trip charged to my card and Hotwire customer care refused to do anything except lay the blame on my credit card company and me. Took 4 days for the credit to be available on my card again. Their customer care department is a third party company out of Malaysia that refuses to give you information on how to contact Hotwire corporate offices after they ultimately refuse to help you. Stay away from Hotwire. They’ll cause your money to be caught in limbo while you watch hotel prices get higher by the day waiting for it to be freed back to available credit. I booked my room directly through Hampton Inn, the hotel Hotwire suggested I’d get with the hot deal and they were more sympathetic to my problem than Hotwire was and provided the same rate. Do yourself a favor and book directly through the hotel. Many times they’ll honor prices found on apps like Hotwire. Avoid Hotwire, Expedia and Priceline. They’re all the same company who doesn’t care about you. Just a middleman trying to carve a slice of something they don’t deserve.
Skip the app and use the website
by Husky Dad on 2019/06/11 17:57
Worst app ever. For most hotels it only shows 1 picture, even when there are dozens on the Hotwire Website. I tried to book a trip on the app anyway, but it kept saying my credit card wasn’t recognized. So I called my credit card company and they said They authorized the transaction, but Hotwire canceled it. So I called Hotwire and they said it’s because I was trying to book a deal that wasn’t available. After hearing this, I looked again, and the deal still showed up on the app. I also had $15 of “HotDollars” credit, which an email said I could use to book, but couldn’t use it on the app. This app is so much worse than the website. As an aside, the Hotdeals, you know, the deal where it’s cheaper because you don’t know which hotel it is? Yeah, that’s terrible because they tack on higher fees. I booked a Hotdeal that was $10 per day cheaper than if I knew which hotel I was booking. Great deal! Except after I checked out, the Hotdeal wound up being about a dollar per day more than the normal booking after taxes and fees were added. TLDR: Hotwire has good deals, just stay away from the app or the Hotdeals.
Scam!
by Loknasta T on 2019/10/10 16:08
Hotwire car rental is such a scam!!! I booked car online on September 30th and I got HOT RATE for it. When I went to rent a car agency ( Ace ) they told me that there is mile limitation for my reservation ( 150 miles a day ) and that I should cancel reservation because if I go further that 450 miles in 3 days I will pay 25 cents per extra mile. These conditions WERE NOT in terms and conditions when I accepted reservation. I called hot wire after agent in ACE told me to call them and cancel. Hot wire did not wanted to cancel my reservation because they told me it was a blind reservation and it is not refundable?! I told them that even if it is blind reservation they SHOULD put all the conditions when you book it, otherwise I got stuck with the car I cannot use. They said they will put those information in the future 😡 I told them I don't care about the future, I want my money back now because it's crazy to scam people like that and do not put all the conditions when you book a car. I ended up being charged for a car I did not use. PEOPLE SAVE YOUR MONEY, do not use HOTWIRE! Their customer service is rude and their supervisors not doing their job.
Poor Customer Service and Retention
by DougBoydad on 2019/11/08 16:37
Our company is removing Hotwire as an option for future travel needs. Due to human error (or perhaps a manipulation by the app) the incorrect date was selected on a reservation. I did make the mistake of confirming that purchase without rechecking the date. Once the error was determined we contacted Hotwire 24+ hours before reservation and they would not cancel and credit. After reaching a supervisor on phone I brought up the fact confirmation email does specify it is prepaid and can’t be cancelled. She wanted to resend confirmation email so I would have the right polices. She sent the email and well it was the exact same. So now I question if I made a human error in date selection or if app moved date. See the hotel was actually sold out for the dates I believe selected and the Hotwire reservation was a night following when the hotel had availability. In any case, Hotwire was unwilling to offer a credit or refund and chooses to loose out on future business. Poorly run and a shame human error is being taken advantage of. Fool me once but not twice!!!
Buyer Beware
by dbstock on 2019/08/03 04:58
I used Hotwire to book my car rental for a trip 2 months from now. I had to make a change to the dates so went to the hotwire site, no change button to be found. Called customer service and asked to simply change my itinerary dates and was told not possible and reservation non-refundable. Just like that, a click of the button and they are stealing $300 from me. Whatever contracts they have in place with car rental companies, a customer should be able to make a date change, especially for a trip 2 months down the road. We are not talking about airline seats last minute at risk of going unfilled. This is a silly car rental reservation. At minimum Hotwire, you need a flashing pop-up warning with flames at checkout that says something like, “BEWARE Hotwire sucker, if you dare try to make a date change after you click this, just know it won’t happen because we’ve already charged your credit card and pocketed your money!” Next step, contact my state attorney general and file a complaint.
Booking travel has never been easier!
by SLG1220 on 2019/09/16 19:40
This app is really well designed. We were able to score a great deal on a hotel in downtown Chicago for a family staycation. Thanks to the advanced filters, we could narrow down to a specific neighborhood and find a hotel with a pool. The kids had a blast and we were able to use some of our savings to splurge on a nice meal at the hotel restaurant. I will definitely continue to use Hotwire and will certainly recommend this app to my friends and family. Thank you Hotwire!
I’ll never use this app again
by GuiSBorges on 2019/11/06 23:13
PLEASE DON’T USE THIS APP! Just go ahead and stick to booking or Airbnb! I had a reservation for Travelodge in Orlando. When I got to the hotel after a long trip, I was informed the system in the hotel wasn’t working and they could not check me in neither cancel my reservation and refund me so I could go to a different hotel. They left me waiting at the lobby for 2 hours until they could finally get me a room at another hotel. you would think problem solved, right? Wrong! The new hotel was not only more expensive than the one I had already booked, but it was also not as nice. I had booked a room with a king bed and they could only offer me a room with two twin beds. It was a downgrade. In addition, they wouldn’t refund me for relocation costs (such as Uber to the new hotel) nor pay for the difference in price. I wasn’t offered any kind of compensation either! Very poor customer service! I’m very disappointed with the Hotwire app and will never use it again.
Swindler App!
by Link2Leo on 2018/11/11 01:24
I'm a long time user of Hotwire and thought to have learned the ins and outs of the app through experience but when I booked a rentacar with Ace @ LAX I was greatly disappointed to discover not only is Hotwire deceptive but also dishonest. They are swindlers! A few days before pickup they issue a notice on where to pick up your car. It stated there’s a shuttle from the airport to Ace but sure enough I soon discovered there is no shuttle bus to Ace whatsoever! In fact, ACE's scam is to use other car rental shuttles (thrifty is closest). I was walking around the airport jet lagged after a 10 hour flight like a zombie with my family in tow trying to get to my car. It’s absurd! I attempted to get a taxi but they told me $30 min for a 5 min. ride. Finally I figured out how to get there by thrifty's shuttle. What’s more, I wrote a long letter to Hotwire explaining my predicament and got no response. They never reply to these reviews here because they are swindlers and liars. I pray nobody goes through rentacar hell like I did.
Won’t even switch hotels when you’re in danger
by Lil Wonder on 2018/04/08 20:48
Last year I used Hotwire and I got booked at a Hotel that I was previously booked at through Hotwire in another year and which I felt very unsafe. When I called to see if I could switch hotels and explained to them that the previous year I had an incident happened to me where I was assaulted at that hotel, they refused to change me into another hotel and told me that all bookings were final. It took me two hours to finally get them to at least change my Hotel as they would not give me a refund. I gave them another chance and I am really angry that I did. This year, I wanted to book a hotel and after entering in a different credit card information for whatever reason it booked a different listed hotel that I did not want to stay at. When I called to rectify The situation they would not do anything about it. I never write reviews and I really hope that no one ever uses this service ever they’re awful.
Terrible app for a terrible company
by Dmpyle on 2017/10/03 04:41
This app and the company behind it are horrible and you can save yourself a lot of pain by avoiding them both. I was trying to book a hotel for the following week and noticed that the app kept changing my dates to the current day every time I refreshed the search. Finally booked one and thought I was good to go. When I arrive at the hotel they have no idea who I am and it turns out the app booked the hotel for the same night I booked it. Then the hotel says someone checked in and used the reservation. I called Hotwire and they said since it’s a “HotRate” deal there are absolutely no refunds or changes, which apparently includes their system screwing up. So now I payed for someone else’s hotel room last week and had to get a last minute room at full price when I arrived totaling over $700 for what ended up being a 7 hour stay in the hotel. I will never use anything with the Hotwire name again
Too far from Downtown Chicago
by DidappointedInHotel on 2019/12/08 16:15
I can’t voice my disappointment enough in this hotel. I came to Chicago to shop and go to a play. I input ‘downtown’ when making the reservation and even called the hotel, when I saw it was an option, to ask if it was walking distance to the main shopping areas. I was there three nights and paid more for urber rides than the hotel! I would have done so much more in Chicago if it wasn’t an additional $20+ to get to the city. Hotel itself was okay. Tiny and old. Plus when you get there an additional $20 per night, in the small print when you book, for extra amenities that you will never use. Spa down the road, discount at the bar(that was never open late enough to use). Live and learn. Unless you are planning on staying in the Gold Coast area book someplace else. The extra for the room is worth it. Ended up costing me over $100+ more than planned.
Over charge
by moveplaylearnnow on 2020/02/16 01:13
Multiple time problems with Hotwire. Their customer service is basically to tell you there’s nothing they can do. I’ve paid for hotels that were fully inhabited aka no vacancy and got no refund and had to pay again. I’ve booked a room and they put me in an unfinished room like a closet - no refund or discount. I’ve been kicked out of a hotel bc it was for out of state travelers and I live in the state I guess too local for them - no compensation and today I didn’t fully send a payment with apple pay and it didnt authorize my card. Then I went back on the browser and got a new room, and Hotwire charged me twice for the same date. Again I called and nothing. Just sorry no refund. Why would I book two hotels on the same night? I guess I forget all these horrible times getting stiffed by Hotwire bc I continue to book thru them. I guess I deserve what I get for being stupid.
Not accurate description of hotel
by vee562 on 2018/06/19 06:02
I booked a hotel and one of my main filters was a hotel with a pool. I chose the hotel but upon arrival noticed construction going on at the hotel near the pool. I then ask the receptionist and she says it will be opened the next day, FOR SURE. The next day, the new girl now working the front desk, says the pool will be opened after 5. Again I let it go because our reservations were for a few days and we would have time to hang out by the pool once it opened. I return to the hotel later that same day with my two children and husband to see posted signs saying the pool will not be opened til renovations are completed. I was very disappointed with Hotwire for not letting me know this hotels pool would be out of service and then the hotel, Comfort suites Odessa, for giving me the run around. Very inconvenient and upsetting. I work hard for my money and want what I pay for.
Hotwire bait and switch app is misleading
by lcm lon on 2019/08/10 03:36
Hotwire uses bait and switch when you book with them. They said I was guaranteed to receive my car rental from Enterprise Alamo National Hertz Dollar Budget. When I went to book car rental they gave me Advantage. I called them to mention that advantage was not advertise in my five guaranteed car rentals companies. They did a bait and switch on me and they refused to switch me to one of the other car rental companies. In which they advised I was guaranteed in their online listing. I reviewed advantage and their customer reviews had so many negative complaints with this car rental company. I didn’t feel safe using them for my family trip. Hotwire refuses to issue me a refund or switch me the the rental company that they guaranteed to me. I will never use Hotwire ever again. Poor customer service and not a trusting company. Their bait and switch was very this honest. Buyers beware
Badly run hotel riviera
by bad hotel riviera soutj beach on 2018/07/03 02:08
Hotel housekeeping was not consistent in cleaning the room and many days by 5 pm had to call down before the came to clean. Days that didn’t clean dishes leave coffee pods left sand in the shower etc. secondly we lost power 3 times and twice in one day and was unable to work and one night had to move to a different room. The second time we waited over one hour for the main fence guy from another property of there’s to come an couldn’t even find the power box we had to go switch it back on. After the third time this happened we asked them to in some way for spoiled food in fridge plus all the other inconveniences plus one day not be able to work and losing work I asked for some sort of compensation and for 45 minutes attempted to reach something and hotel refuse to do anything for all the issues that we clearly there responsibility
Seriously the worst ever !
by ph_ag on 2019/03/20 20:22
Warning false advertising - just as another reviewer experienced I was also charged for a room but then receive an error. Which means the room and that deal “got away” which is bs. I called and they stated the price went up reason why it did not book but yet charged my card. So I asked can you they use that credit to pay the difference to book another room they said no. So I let it be and waited til the next today to see if my credit card got refunded back. Nothing yet..... so I saw the same deal again (my mistake) and I tried to book it and the same error I received. I got charged again, so now I have two charges pending. I understand that it’s not fully charged just a hold but on my end it shows that it’s charged, now I have to wait 3-5 days. So now I can’t book anything for my birthday weekend. So be aware DONT USE HOTWIRE - PURE FALSE ADVERTISING!!!!
Never a followup
by SarahjZhang on 2019/08/28 02:58
I had enjoyed using hotwire in the past. However, my last experience has made me change my view on hotwire service. I got a rental car through hotwire. On the day of my travel, the rental car company had no cars available. I was told that the wait could be 2-3 hours as 6 parties ahead of me were waiting for cars. I cant sit around at airport for 2-3 hours. So I got another rental car from a different company. I contacted Hotwire right after I left the airport. I was told that they will take care of it. After I came back from my business trip, I contacted them again regarding the credit, I was told that they are working on it. 2 weeks later, no one called me or followed up on this. No credit was issued. Now I have to dispute through my credit card company. Very disappointed with their service.
Beware of Scam
by Ben0564 on 2018/10/15 03:57
I booked a hotel on Hotwire. I arrived at about 10pm only to find out that the hotel was over booked. The hotel said they would tell the third party (Hotwire) that they would approve a refund for the night and comp me a night stay at a nearby motel. Once I spoke to Hotwire, they said that they would apply a credit in my Hotwire account in addition and this credit would be good for a year. Luckily I called Hotwire back to confirm the credits. The new guy customer service rep informed me that the credit in my Hotwire account was what I was getting. After a conversation explaining that I didn’t understand it that way I asked to just credit my card. Let’s think about this, if I don’t use that credit within the years time I just lose the money! That sounds like a scam and will be in touch with the better business burea.
Long time user no more
by 4;32-6?7:) on 2020/03/24 01:03
Long time user of Hotwire for years...to the tune of tens of thousands of $$...no joke. Business, pleasure, family trips, you name it. Have touted this company and its simplicity with friends and family forever as I believed in its value. No more. Just spent 59 min on hold with them and was hung up on...after following email instructions. Unfortunately, this is a recurring theme. I had to contact them back in 2013 re: plane changes and it took 2 days to talk to someone. It was eventually fixed but we still laugh at the amount of time (hours) it took. Absolutely NOT worth the hassle. Fool me once... Word to the wise...90% of the time, you save money. The remaining 10% of the time when you have unexpected changes/life pop up...this is NOT the company to deal with. Will not use again
Very bad customer service
by Wickster37 on 2019/04/07 03:54
Hotwire will never help you when a situation arises that’s out of your control or when they are at fault. For example, I reserved a hotel that Hotwire stated they had an airport shuttle. I called for the shuttle but the hotel said they don’t service the airport I was at. I called Hotwire and they would not transfer the to another hotel near the airport I was at even though the hotel accessed the cancellation/change. Another time, I got a hotel that was to be a 2.5 star rating. I showed up and this hotel had massage parlors, and other sketchy businesses in the rooms of the hotel. I took pictures and sent them to Hotwire. They would not cancel or change the reservation even though this star rating was not accurate. Hotwire customer service is by far the worst experience I’ve ever encountered.
Beware of booking unnamed hotels
by TheMerrierTerrier on 2019/03/26 23:51
I booked a night at unnamed 2 star hotel in Anaheim one night. When I arrived, there were 2 squad cars in the parking lot interrogating someone. There were several ladies of questionable circumstance hanging out in the doorways of their rooms. I then looked up reviews of this motel online and found out this place was notorious for drug use, prostitution, etc. Before checking in, I called Hotwire to let them know of the situation. They were not willing to make any adjustments. I wasn’t expecting the Ritz but this place was beyond safe. This was especially sad since it was blocks away from Disneyland. What if a family had booked there? There was no way I was going to stay there and called it a loss. Hotwire was not willing to make any amends. I never used their app again.
Hotels from hotwire
by bartekwsh on 2020/01/22 06:11
I highly recommend hotwire !! I'm in Denver, CO now. I traveled from Chicago 14 hours, I had reservations at the hotel. I arrived at 11:30 PM, at the hotel and they told me that there was some issue in the room and there are no available room for me. I called the hotwire at 11:40 PM. customer service found a room for me in the same area and they paid 180 USD for 4 stars hotel. I received a confirmation email and the address of the new hotel. I paid only $ 90 and hotwire paid $ 180 and found me a room at 11:40 PM in 4 star hotel. I am very pleased, I recommend Hotwire.
You lose all compensation when you book through them!
by Dan Loves Debbie on 2018/07/28 15:44
If there is a problem with the hotel Hotwire will only offer $25. No full refund even if they do something horrible. In my most recent case I saved $9 over booking the Comfort Inn Downtown in Chattanooga only to have the staff ignore our do not disturb sign and wake us early. Normally I would get a refund from Comfort Inn. 1 hour on the phone and texting with Hotwire and the best they can do is $25. This applies to thefts from your room and other losses also. Not acceptable!
Very misleading on charges. Will never book again.
by sdgrught on 2019/09/03 15:13
I have booked with Hotwire several times in the past, and the total cost to book a car has always been clear in the marketing. I booked a car for a recent trip to visit family, and the price was marketed for approximately 32 per day TOTAL. Buried in the fine print (which was not clear and easy to understand and buried at the bottom of a very long email) was a reference to taxes and fees. This added another 148 to my bill and brought the cost of the car to nearly 60 per day. Absolutely unacceptable and incredibly misleading. I am disputing the charges with my bank and filing a complaint with better business bureau. What a terrible business practice. My rental was through dollar. Terrible!
Crooked Company- Buyer Beware
by Dad-Dan on 2020/04/11 13:21
STAY AWAY! Any “deals” come with extremely bad and unprofessional service. My family and I were planning a trip to Florida and we rented our car through Hotwire. (Big mistake) A few weeks before our travel the COVID-19 pandemic was widespread, and residents of New York (my home state) we’re not allowed to travel to Florida. I filled out the form on Hotwire to help me with a “cancellation process”. After multiple phone calls to both the rental agency and Hotwire for weeks, I got nowhere. Hotwire refuses to help me with this situation and still has my money. Hotwire has an unethical approach to my cancellation, I was not getting “cold feet” rather a major global event was legally restricting my travel. They don’t seem to understand this is a pandemic. I would have been happy with an account credit, but now I am forced to dispute the charges with Visa. Unbelievably cruel and unprofessional. STAY AWAY!
DO NOT USE IT
by Fiffjddjhfhjh on 2017/10/20 14:46
I booked hotel on 20th October at 1am in morning when I was done with work in Nj . When I came to hotel around 3am hotel receptionist told me reservation is for 20th October but starts at 3pm🤔. So I lost night sleeping in car a I am tired at work because Of Hotwire . When you call hotel and ask to go in today it means now , not in 13 hours , this application is not serious tool for booking hotel , if you need some serious booking without mastaike you should call hotel and book it . Never again this stupid unusable aplication
I like them! J.O.
by Sal-bug on 2018/04/17 16:25
I travel on business a lot and use Hotwire often especially on short notice. This app has worked for me 99% of the time. And if I ever ran into a problem with any stay a quick call to them and it was taken care of immediately no questions asked. I personally can't say a bad thing about this company. Using this app requires the ability to read between the lines and knowing the areas to hit on a great hotel. In other words if you have half a brain it's a great way to go.
No real option provided
by SharonGomezPR on 2019/01/28 07:54
I booked a hotel due to a delayed flight after at 12:30 am 28th of January. The flight was delayed until 6:10 am the airline would not cover hotel expenses but I still need to sleep to be able to function on a Monday to go to work. Booked The Hard Rock Seminole, where I was told is sold out and that they can’t check me in at 1:00 am and she mentioned various times that she couldn’t do much because I booked through a 3rd party meaning HOTWIRE. So there’s no real benefit to booked through Hotwire because you are not treated like a client they want to help. I needed to sleep the few hours left to pay an Uber AGAIN to catch a flight that was delayed so instead I’m here writing my first EVER bad review to a company, I have been working 3 weeks in a row and I pay for a room that is not available and I’m Just wondering around the Hard Rock Seminole, I was told if I get a players card that I might get a chance of getting a room, so if that was even possible what wasn’t there a room for me from 1:00 am until 4:30 am that I have to head back to the airport o make it to the flight in time.
Hotwire is Great!
by Dggarza on 2019/09/23 03:53
I have been using Hotwire 10 years and counting and it hasn’t let me down! I have always gotten great deals when traveling around Texas and even got a GREAT deal through Hotwire visiting my hometown of Chicago! Recently I also found out they have great customer service when the hotel I was staying in had an incident occur and the Hotwire customer service department took care of it to my utmost satisfaction! I have no doubt I will continue to use Hotwire services for my future travels.
Left me stranded
by Jnaumow on 2017/10/16 14:57
Booked a hot rate rental car and upon arrival the rental car company refused to honor the confirmed reservation. After calling Hotwire they kept me on hold for 30 minutes while they spoke with the car rental company. Hotwire’s response was that the company would not adjust, but Hotwire would make a special concession this time and refund my money. The agent acted like I should feel privileged that I would get a refund. No offer or willingness to find me an alternative rental with any of the handful of companies available at the airport where I was at. Needless to say I used a competitors website and was able to book a similar deal in 5 minutes and walk out with a car. Pathetic customer service and they will not see my business again.
Bug in Car search
by Euroz! on 2019/08/16 15:31
Hotwire used to be the best app for renting cars. No other app/service provided a better service than them, but some weeks/months ago the search is not working for car rentals in the same day or the next day. When you try to search for any car it always says there is no cars available. I am talking about NYC area, so there is no way there are no cars available. Even if I go directly to the website of the rental companies they always have cars. So it seems that you need to book the car 2 days in advance now. That is really inconvenient. I hope someone is able to take a look if this is a bug. Thank you.
Hotel ratings exaggerated
by Traveler with taste on 2018/02/13 01:29
I use this app a lot and although I appreciate the good deals. It seems like some of the hotels are rated with a higher star value than the actual hotel could be rated for. I have purchased some of their hot deals for a three star hotel that turned out to be barely better than a Motel 6. I Purchased a hot deal for a four-star hotel with 80% reviews to find out it’s on Sepulveda Boulevard and a best Western motel. I don’t know who is grading the stars, but in my book, there is no such thing as a four-star hotel on Sepulveda Boulevard. And of course, when you purchased the hotel, you do not know what hotel or where it is. And once you find out and see the room, there is no refund or cancellation or reducing your stay.
Worst experience I’ve ever had
by Zndkzksndnskznsnsjzndn on 2019/06/11 23:45
First time I ran into problems with Hotwire was when I booked a rental with them, They rental car company they sent me to had no rentals at the time. I called and talked to a customer service specialist and I was then charged again for another rental that when I got there the company had no rentals available either. The second time I’ve had problems with Hotwire was today I booked a room with them and upon arrival the hotel was a disaster area. Furniture was broken and cushion was coming out. Not to mention the hotel I booked was not the one I was sent to. I would advice everyone to refrain from using this company as they are not customer friendly nor do they value there customers!!
Don’t fall for the hot rate!!!!
by streettoonz on 2019/10/11 13:06
I would give no stars. However that is not an option. The hot rate advertised was $4 cheaper than the regular rate. Ok great deal. After I booked it and checked it with the regular rate, I found that I paid more than if I would’ve booked it at regular price. Customer service is absolutely no help. Spoke to regular agent R.D. and Jen a supervisor. Both were with the run around b.s. And said and I quote “the system changes the prices and they have no control over the booking costing more with the hot rate than a regular rate “ . I am still confused. Do yourself a favor and don’t believe the hot rate b.s. It’s a joke. 42 minutes wasted out of my life dealing with them and still no help what so ever. The low price guarantee is a joke.
Vê careful! horrible search system
by traveeleer on 2018/12/15 16:08
Be careful with the search system of this application! runs the risk of sending you far away from where you are. I was at a loss as I needed a hotel right next to the airport. I chose the location "fco airport" and they sent me to a hotel 15km from the airport in the "lido di ostia" region. if I put as the main filter the distance from the airport means that I need it to be as close as possible, since I had to have a few hours. as it was late it had no transport and had to sleep at the airport. total nonsense! and I still have to pay for the system error. as I was not compensated for the error, I will make this critic on the internet about this absurd error and the treatment policy of the clients of this "company"
Finally Great
by Queer Vic on 2019/07/03 04:52
I have used Hotwire 7 times in the past getting the property I wanted 2 times out of 7. To my surprise there is now a feature that gives you a sneak peak of the hotel you will get. I use the app with Trip Advisor to look at the hotels that are up for grabs. Thanks to the sneak peek of the room I snagged a great 4.5 * hotel in NYC at an excellent price. With that feature Hotwire will now be my hotel app of choice. Thank you for listening to your customers.❤️❤️❤️❤️❤️❤️
Mostly good service
by Wellrope on 2019/01/10 04:56
I’ve used Hotwire several years and have rarely been disappointed. Most of my usage is booking some weekend hotels. We have been very frustrated that recently Hotwire combined the downtown area and the 7th Street District in Fort Worth. I’ve mostly stopped using Hotwire when we desire to go to downtown Fort Worth on the weekends because we risk not being near the areas we prefer. We like both of those areas, but it is too spread out to enjoy if the hotel is in the 7th St. District, but our entertainment that weekend is downtown.
Just lost a loyal customer
by unhappy hotwire customer on 2020/03/31 20:52
I have used Hotwire for over 10 years and have never had a problem. Today will be the last time. I tried to call them to cancel my car rental since I am unable to travel due to the Coronavirus. What a scam. They will not refund due it due to it being a Hot rate. I understand the cancellation policy but this is due to an International Disaster. I contacted the rental car company & they said it’s Hotwire’s policy not theirs. They do not receive the money until I pick up the rental. Really Hotwire you won’t amend your policy due to unforeseen circumstances which is out of my control. Shame on you. I hope its worth losing a loyal customer. Your taking peoples money without providing a service.
Dirty Company - Do Not Trust
by KeithAlbert on 2020/05/12 16:28
I booked a hotel stay with Hotwire and upon arrival the hotel would not honor the Reservation due to Covid-19 restrictions. When I contacted Hotwire for a refund they stated that the issue was between the hotel and myself. The hotel stated that it was not paid by Hotwire had had cancelled the reservation so they would not recover the money. Contacted Hotwire again and was informed that the policy is “no refunds under no circumstances” and that I agreed to the policy when I made the reservation. I’ve seen others describe this company as fraudulent and now I would have to agree. It’s only $120 but it’s the principle of doing the right thing for the customer. Incidentally I had to sleep in my car that night to add insult to injury!
Best rates - best hotels
by cra01004 on 2018/02/20 14:55
I’ve been using Hotwire for years - I’ve learned to book early to get the best deals and have stayed at hotels I otherwise wouldn’t afford. I have referred so many people to “my secret” to how I get my unbelievable deals and my wife brags about my ability to find 4 star hotels for 2 star prices. I now use it for my business travel and refuse to use our companies travel site because I save our company so much money. Thanks Hotwire!
Don’t use it out side of the USA
by Traveler1212 on 2019/05/05 15:39
During the Christmas I was in Dubai, I straggle couple of times with Hotwire booking. One time I had been charged additional 150$ when I arrived to the hotel, the hotel managers informed me that there is 150$ fee for each person, that fees related to ongoing event for the Christmas Eve inside the hotel, even when I was not interested I had been forced to pay it or will not be checked in (well known hotel). Other time I have been given the wrong hotel which is inside the airport and I had to contact the customer service to resolve this matter, it took me 2 hours to solve it. I have been a member for 10 but I am very disappointed and will never use Hotwire.
Poor user experience
by ernookum on 2018/03/02 08:10
Retrieving login information from an email is problematic and often results in error messages without an explanation as to the reason (very poor user experience) When I am using the same app from the same iOS device I shouldn’t have to go through such a difficult experience and create a new account each time...In short, other sites are much easier to use.
Disappointed!!
by veronic71 on 2019/05/08 14:30
I’ve been using Hotwire for a while now but never the app and ever since I started using the app I’ve had a problem every time. I wanted to book one night not 2 nights the system sometimes freezes on you and Press is more than one night so people please be aware it’s better to call or online but NOT the app. To be completely honest I hate hate the app it just booked 2 night instead of one in the people at customer service can I help you because at the end of the day that was your mistake for not paying attention to the app. Because apparently it is your responsibility to make sure the app works properly on your phone.
Lower expectations
by dfgjjhgf on 2019/09/07 01:23
I have enjoyed Hotwire for many years and will continue to use them just with lower expectations, the last car I rented was a Chevrolet Tahoe or similar from Thrifty. I picked this size vehicle for a family vacation, I got a 7 passenger KIA something, I complained that was not similar or even close in my opinion, they had a Tahoe there and would only let me have it if I made another reservation through them.... I did get a Buick 7 passenger that still didn’t come close but I had to go. So if I ever need a specific size vehicle I won’t use Hotwire.
voice over accessibility is poor again
by Lucky 10382 on 2018/03/14 20:14
The current version has very poor blind accessibility. On the search results page for hotels, all the tabs at the bottom of the page are unlabeled so I don’t know what I’m clicking. When I click on a hotel it doesn’t tell me which hotels I might be choosing from while invoice over mode and it doesn’t list the amenities in voice over mode. Travelocity doesn’t have these problems. I am a repeat customer of hotwire but there most likely going to lose my business on my upcoming vacation in two months because I can hardly use the app.
Military mom
by Bc1723 on 2019/02/11 12:38
I would not recommend ANYONE military affiliated use Hotwire!!!! My son has been deployed serving our country for 8 months and I had booked through Hotwire to be at the base when his ship returned since I am a special ed aide my funds are very low. His ship got extended a month on deployment so I tried to change the date of my stay NOT a refund....all I wanted was to change dates because it was nothing anyone could have known would happen when they got extended. I tried numerous times speaking with Hotwire and they would not budge!!!! These people are not military friendly whatsoever they do not care!!!! Giving them one star was even to high for a recommendation!
Horrible Service
by Cdp14 on 2018/05/28 15:36
Every time I rent a car in my area, I get to the rental car agency and they don't have a car readily available. Three times I had to wait 2 hours to get a car which made me miss my nephews communion!! Another time I got to the counter and was refused a rental because I am a local resident and did not have car insurance! Seriously??!! Isn't that the purpose of renting a car?! i ended up having to rent another car from a different company & lost my money because I prepaid with hotwire for a car rental. When I called I was told they could not refund me even thouhh I had the receipt for the new rental. Unethical & poor customer service!
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