Complete fraud. Don’t work with them. They will steal your money and will tell u stories about 5 days waiting period. They won’t even try to contact hotel until u make them to.

First time used it less than a year ago almost lost my reservation because the hotel was overbooked, and this past weekend 08/02/2020 I reserved a car within a week before my trip and when I got to the place to get my car the car that I reserved (pick up) wasn’t available. Had to cancel my trip! Will never use it again!

Had reserved a hotel during the Covid pandemic. Before leaving for said trip I was informed by the business who was to keep my pet overnight that they were closing down due to an employee contracting the virus. Requested a cancellation on the app and it was marked as “cancellation requested”. After nothing for a few weeks I finally called in and was told I should have called to make the cancellation and there was nothing they could do. What’s the point of being able to cancel a hotel through the app if I have to also call in. There was zero correspondence from them even though they have all my contact information. Use hotels.com they have fantastic customer service and better deals. This app has been sent to the delete pile. USE A DIFFERENT BOOKING APP AT ALL COSTS.

Do not book through Hotwire after 12. None of the hotels will honor your reservation! Hot wire does not explain it before hand. While customer service is attentive Hotwires policy is so vague that they aren’t any help. Book on your own. The convenience isn’t worth the headache.

Highly recommend, has lots of promos to its users

I have $100 credit that I cannot see this is very inconvenient and frustrating.

I am sick and tired of this company's unaccountable customer service. The company posts information on its site and app about hotel amenities and services that are not true, and then barley steps up to correct their mistake. What's worse, even after you report the mistake, they don't change the inaccurate information posted. Another reviewer called the company "fraudulent," they weren't far off from the truth. Wasn't the first time I had to call my credit card company to contest their charges and probably won't be the last time.

O

It’s unfortunate that in the current pandemic a company refuses to make any travel adjustments when this travel involves unsafe areas. I’m thoroughly disgusted with your refusal to issue a refund. It’s left such a bad taste that in better times I will use other companies for my travel plans.

Westin oaks need to clean their rooms. We stayed there 2 nights this week and we were not pleased. Thank you.

I’ve used HW since 2017 great deals

Excellent app

For the love of god, it’s the 21st century.

They refused to refund my money because they do not consider Covid in Florida an emergency or crisis to ones health.

Best deals ever

But how do I get it so I have the same search parameters every time? It's extremely time-consuming to have to set these for every search. Help!!

This service is good.

I have had to cancel and reschedule twice because of covid and Hotwire has been 100% accommodating! I have friends who have used other companies and couldn’t say the same. I’m so glad I booked with Hotwire!

I been using Hotwire for over 15 years! Love them.

This is the worst hotel booking site I have ever dealt with. They sent a massive email out to cancel bookings at hotels due to the coronavirus and they would be issuing refund because of such. I have been fighting with them since March. In which they continue to tell me the same story “Our back office team needs time to research the inquiry please allow 3-5 days and we will send you an Email” I have been told this at least 5 times since I started this crap in March. 🤬 They OWE ME 300.00!!! 😡

Hotwire has always come through with nice, clean hotels with great rates.

Be careful, I don’t know how they have 4starts+, they don’t deserve 1!!!! They SCAM with the room type, prices and/or quality. That’s not a good Business at all. And they will not refund or solve anything under any circumstances.

Hot Rating Hotels will show you Brand or a name you will get like ( Hyatt Or Sheraton) and after you book you will get a Cheap hotel that doesn’t worth your money. and when you cancel the booking you won’t get a refund even if it says free cancellation. you will have to speak to one off the most stupid people to tell you Free Cancellation it’s something completely different from Refund if you get this stupid answer that means you’re speaking to Kate or Lyn ,

Worst app. Can’t sign in from google, so if you book with google account online, you’re stuck unable to use this app

Trash they stole over $300 and never gave me my refund for reservations during the pandemic.

Just theft my money without giving any reservation and didn’t refund it

I booked for a family member but the reservation had my name. There was no way to change it on the reservation, or at the gate. Had to cancel and rebook. Make it simple. Allow me to modify my reservation.

I booked a hotel stay with Hotwire and upon arrival the hotel would not honor the Reservation due to Covid-19 restrictions. When I contacted Hotwire for a refund they stated that the issue was between the hotel and myself. The hotel stated that it was not paid by Hotwire had had cancelled the reservation so they would not recover the money. Contacted Hotwire again and was informed that the policy is “no refunds under no circumstances” and that I agreed to the policy when I made the reservation. I’ve seen others describe this company as fraudulent and now I would have to agree. It’s only $120 but it’s the principle of doing the right thing for the customer. Incidentally I had to sleep in my car that night to add insult to injury!

This app can be a life saver when stuck in an unfamiliar town or looking for a last minute getaway.

Hotwire has the best website and deals compared to them all in my opinion, and also the best customer service! They have always been quick to rectify any situation i’ve had with them! 5 STARS all the way!!!

This hotel was not listed as an option. I would not have selected it. The beds were hard as rock

I love Hotwire when renting vehicles. They always have the best deals especially when you’re on a budget! Totally reliable and super easy to use with the app.

STAY AWAY! Any “deals” come with extremely bad and unprofessional service. My family and I were planning a trip to Florida and we rented our car through Hotwire. (Big mistake) A few weeks before our travel the COVID-19 pandemic was widespread, and residents of New York (my home state) we’re not allowed to travel to Florida. I filled out the form on Hotwire to help me with a “cancellation process”. After multiple phone calls to both the rental agency and Hotwire for weeks, I got nowhere. Hotwire refuses to help me with this situation and still has my money. Hotwire has an unethical approach to my cancellation, I was not getting “cold feet” rather a major global event was legally restricting my travel. They don’t seem to understand this is a pandemic. I would have been happy with an account credit, but now I am forced to dispute the charges with Visa. Unbelievably cruel and unprofessional. STAY AWAY!

This app is a total scam! will not refund my money during the covid-19 virus crisis. I payed over $800!

I have used Hotwire for over 10 years and have never had a problem. Today will be the last time. I tried to call them to cancel my car rental since I am unable to travel due to the Coronavirus. What a scam. They will not refund due it due to it being a Hot rate. I understand the cancellation policy but this is due to an International Disaster. I contacted the rental car company & they said it’s Hotwire’s policy not theirs. They do not receive the money until I pick up the rental. Really Hotwire you won’t amend your policy due to unforeseen circumstances which is out of my control. Shame on you. I hope its worth losing a loyal customer. Your taking peoples money without providing a service.

Best Prices/Wonderful Customer Service❤️ Very convenient. Will recommend this site to friends and family especially during this Emergency Crisis the world is experiencing. Thank You For Your Service.

I have been trying to get a refund on my 2 outstanding reservations for over 2 weeks now because our travel plans were canceled because of COVID-19. Both rental car companies worked quickly to cancel them on their end but Hotwire has been unresponsive. Disappointing and won’t use them in the future.

Long time user of Hotwire for years...to the tune of tens of thousands of $$...no joke. Business, pleasure, family trips, you name it. Have touted this company and its simplicity with friends and family forever as I believed in its value. No more. Just spent 59 min on hold with them and was hung up on...after following email instructions. Unfortunately, this is a recurring theme. I had to contact them back in 2013 re: plane changes and it took 2 days to talk to someone. It was eventually fixed but we still laugh at the amount of time (hours) it took. Absolutely NOT worth the hassle. Fool me once... Word to the wise...90% of the time, you save money. The remaining 10% of the time when you have unexpected changes/life pop up...this is NOT the company to deal with. Will not use again

My wife and daughter booked a hotel in Paris mid March but required to cancel due to CV-19. Hotwire refused to refund and said it was the hotel’s decision. I called and emailed hotel but no response and nobody picked up the call I understand personal situations without insurance should not be refunded but this pandemic should be refunded as I believe the hotel is shut down I won’t book again

I rented a car though Hotwire I got billed by Hotwire and thrifty car rental that’s not how it suspose to work not paying thrifty disputing charges NEVER AGAIN

Save your money, don’t download this up, they have big zero customer service. There is no help when you need one. For days I am trying to get hold of someone without any luck. DON,T DOWNLOAD THIS APP

The app shut down the costumer service support To avoid cancellation, I’m trying to call, texting, emailing but they don’t even though answer any aways, this app is a fraud when you more need them they turn their back, it’s totally disrespect with they clients

Made reservations on a hotel and took my money with no confirmation number or itnery

No integrity. Be careful booking HotRate hotel... it is a fraud. Showed that last person booked hotel with amenities and booked hotel without those amenities. Zero customer service. Agent kept on hold for more than hour then said will call me. Never got call. Lost my business.

Have always had good luck with Hotwire choices, nice and clean hotels. L

Called to cancel mu trip tp patis and they refused to cancel my flight and hotel. I will report this to all media outlets

Good stay

This was the worst experience I have ever had renting cars and I am 68 years old and have rented a lot of cars in my day. They were disorganized tried to charge me twice, told me I had to bring it back vacuumed and washed or forfeit my 200$ deposit!! Who does that???

The costumer service of this website is just horrible. Get your vacation package elsewhere

If you read a majority of the complaints filed with the bbb, most of them are about the "Hot Rate" deals... A majority of people complain of being misled, and when asking for help or guidance, are told "Our Hot Rate rentals are deeply discounted, and as such, are booked as final and non-refundable... We obtain deeply discounted rates in exchange for guaranteed reservations. If our partners can be absolutely confident reservations will be used as sold, they are willing to offer reduced rates." - this is a direct quote from a complaint written 2/14/20. The reply was written 2/24/20 by Bianca V. Customer Care Relations, Hotwire Corporate Office Now I will explain how they are misleading guests and hiding behind that fact that we as consumers are so excited for a deal, and that we are naive in trusting a "reputable" company... I travel often and usually use other sites to book. In fact, I had already booked a car rental on another site for $29/day. I am renting for a week and their price was $231.60 + tax of $65.66 for a total of $297.26. Upon finishing this booking, a pop-up from hotwire.com shows up claiming that they could rent me the same car at $19/day... WOW, I thought! this is amazing... given that the taxes I paid already were 28.35%, this should have put the car rental at roughly $196... Honestly, I was so excited, I didn't even look at the final price or read the terms and conditions... which I am sure they bank on... I clicked through everything, and paid for my reservation... final cost....$277.55($149.10 as base rate + $128.45 tax). $20 cheaper than my initial reservation through company B... Then I went to sleep and thought about this... How did my tax rate become 86.15%? if hotwire.com is getting these rates from the rental companies "in exchange for guaranteed reservations," shouldn't the paying customer benefit from the "rates?" Answer is.. we as paying customers do not... hotwire.com keeps it!!! THERE IS NO BENEFIT FOR THE PAYING CUSTOMER... BEWARE!!!! I tried to call and ask why I was paying more in taxes... the answer I got was that there different regulations... blah blah blah,... taxes are GOVERNED by the GOVERNMENT. They do not change by almost 60%. The service agent on the phone said there was nothing that can be done because sales are final... I wanted an answer, so I asked to speak to her supervisor... who also told me that there was nothing that can be done. I am in the business of customer service... there is always something that can be done to make your PAYING CUSTOMERS happy and want to return and do more business. Further... to prove this again... I looked up the same car, from the same rental agency for the same dates on their retail version.... ready for this... Car = $234.88 Tax = $66.22 for a total of $301.10... again the tax is 28%

All smiles :)

Amongst other things, don’t bother with the chat, you won’t get an answer.

The price you see on Hotwire is frankly a lie. Yep, Hotwire lies. Indeed, having called Hotwire, they know it. Book a hotel and when you arrive, it will charge you much more than the promised total. Why do this to us? People can productively discuss hotel star ratings and subjective quality issues of course. But when you have booked a room for “$x,” plus at-site fees and taxes, it should never ever be more than that. Come on people, there are undisclosed fees and taxes on fees and taxes. Freaking just tell me the true total, so my GF and I can plan expenses. Is this too much to ask? (Hotwire is at pains to tell people a Hotwire rate booking can’t be changed. That means, you are stuck, but the price you pay may be much more $ than they say.) Honestly, truly shameful.

I’ve been beating out Priceline and Expedia with Hotwire

Some other apps show you a car rental price that is far lower than what you pay, but Hotwire shows the actual total rental cost up front. Refreshing!

Everything you want and more.

My go to way to reserve hotel rooms

They placed a hold on my account and refused to refund!

Always great deals on rooms

Trying to use the app for multiple nights while the prices are low and it’s a flaw in the app. Having to use Expedia.

Ask for feedback every 2 seconds and you get a bad review.

Hotwire is the greater and we got the best deal !

This company is the worse, don’t book with them, they over booked and they won’t resolve anything for you, only a refund which they will never give back. Also I had to sleep with my kid and wife in the car.

Multiple time problems with Hotwire. Their customer service is basically to tell you there’s nothing they can do. I’ve paid for hotels that were fully inhabited aka no vacancy and got no refund and had to pay again. I’ve booked a room and they put me in an unfinished room like a closet - no refund or discount. I’ve been kicked out of a hotel bc it was for out of state travelers and I live in the state I guess too local for them - no compensation and today I didn’t fully send a payment with apple pay and it didnt authorize my card. Then I went back on the browser and got a new room, and Hotwire charged me twice for the same date. Again I called and nothing. Just sorry no refund. Why would I book two hotels on the same night? I guess I forget all these horrible times getting stiffed by Hotwire bc I continue to book thru them. I guess I deserve what I get for being stupid.

Reliable and I have stayed in phenomenal places I never, otherwise would have. It’s the BIG difference between staying And enjoying 😍

Expensive for no reason

I have used Hotwire on several occasions. I only had one issue with a hotel not being up to par. Other than that Hotwire has been great. I was wondering do you offer and special offers or extra discounts for frequent users such as myself.

This app is horrible they messed up the reservations and I had to go though all this trouble because they messed it all up, DO NOT GET THIS APP!

Was treated unfairly by the company would not recommend to anyone company has a lot of hotel with false add and calling Hotwire about it forget it you will not get your money back read carefully before you book with Hotwire the customer service representative are lyres

Hotwire is a good news bad news company. I have tried to get somebody to call me.... has never happened. They have screwed me twice. But I still come back.

There are offers on here that every time you try to book you can’t. And when you call an agent, they try to book you into a more expensive hotel that is lower stars.

Excellent app to book hotels. I started with this app and since then is the only app I’m using for this matter. 100% recomendable.

Good deals all the time

Hotwire is always my go-to when booking

I have been using Hotwire for over 5 years and I always get the best deal hands down! No other app/site gives you deals like Hotwire!

Always good prices

I have used Hotwire to book my vacations for years! They are fantastic to work with!!

First experience, they allowed me to book at a location that was closed. They blamed me telling I'm not at the correct locating. After over an hour and an additional 100 dollars charged, they allowed me to switch to a new location. Second experience, I booked a convertible because weather was predicted to be warm but now it's very cold. Asked them to cancel that so I could Rebook a normal car. Was denied even though the policy states "cancel anytime" this is a bait and switch company that screws up your reservations and blames you but keeps yours money. Buyer beware!

I’ve used the mystery deals at least 100+ times as I travel for my job. Very pleased with it, only ever had one hotel not match up to the star rating. Overall great value!

We’ve used Hot Wire for years to plan very special moments in our lives and remain pleasantly surprised by the quality of hotels and customer service we receive!

Use other apps to save money.

I highly recommend hotwire !! I'm in Denver, CO now. I traveled from Chicago 14 hours, I had reservations at the hotel. I arrived at 11:30 PM, at the hotel and they told me that there was some issue in the room and there are no available room for me. I called the hotwire at 11:40 PM. customer service found a room for me in the same area and they paid 180 USD for 4 stars hotel. I received a confirmation email and the address of the new hotel. I paid only $ 90 and hotwire paid $ 180 and found me a room at 11:40 PM in 4 star hotel. I am very pleased, I recommend Hotwire.

I’ll admit, I went from hating Hotwire to loving them. They are consistently the cheapest as far as I can tell.

This is a great app with amazing deals

I’ve used Hotwire, generally successfully, for more than 20 years. Recently, I used the app to make two reservations. The app failed to request me to log in and sent the confirmation messages to the SPAM folder of the email address associated with my Apple ID because I used Apple Pay. And yet, when I went to Hotwire dot com and entered that email address, the site said I had no reservations with that email address. And this doesn’t even go into the dismal customer service experience. Hotwire today is not what it once was. And their app is worse. Avoid.

For 2 days I’ve tried to book my rental car. App usually works great. Now getting Data layer API error. Not good.

This site is the best for car deals. Always find what I need when I need it. Amazing.

Worst Experience Ever!!!! Fairfield Marriott and Hotwire both need a customer service overhaul. On a business trip they wouldn’t give us a two-room queen despite putting 2 adults for our room. a simple room change they made seem like the end of the world. Ridiculous.

I love Hotwire! It is the only website I use and swear by online. I use 4star and I have never been disappointed. Love! Love! Love this website now for ten years.

I keep trying others but always end up booking with Hotwire in the end. The app is easy to use and the prices are the best. I’ve never had a bad experience yet. Hope I didn’t jinx myself!

I love the “ hot deals for you”

Love it

Best discounts and great car rentals. I have yet to be dissatisfied.

Hotwire is phony! Dishonest and fraudulent full of gimmicks and once you buy something from them you can never change or cancel! Be careful and do not get deceived by their decisive deals. Hotwire will always charge some hidden fees and will not explain it for you.

This travel site is very unreliable! RUN don’t walk to any other site/company.

The prices are horrible most of the time. It’s like just walk to counter and get it by myself.

Why is it that I can’t book a flight via the Hotwire app?

Hotwire’s Hot Rates are some of the best deals you can find. The app works well and is easy to use.

I recently used Hotwire to make reservation at thrifty. At pickup, Thirfty said they had no suv available. They did not hold my reservation because my reservation at Hotwire is not a reservation. They do not guarantee a vehicle without payment. Hotwire claims the reservation is legit. Unfortunately i bear the brunt of this disagreement between thirfty and Hotwire. Don’t use them. There are many other apps that does what it say!

Complete fraud. Don’t work with them. They will steal your money and will tell u stories about 5 days waiting period. They won’t even try to contact hotel until u make them to.

First time used it less than a year ago almost lost my reservation because the hotel was overbooked, and this past weekend 08/02/2020 I reserved a car within a week before my trip and when I got to the place to get my car the car that I reserved (pick up) wasn’t available. Had to cancel my trip! Will never use it again!

Had reserved a hotel during the Covid pandemic. Before leaving for said trip I was informed by the business who was to keep my pet overnight that they were closing down due to an employee contracting the virus. Requested a cancellation on the app and it was marked as “cancellation requested”. After nothing for a few weeks I finally called in and was told I should have called to make the cancellation and there was nothing they could do. What’s the point of being able to cancel a hotel through the app if I have to also call in. There was zero correspondence from them even though they have all my contact information. Use hotels.com they have fantastic customer service and better deals. This app has been sent to the delete pile. USE A DIFFERENT BOOKING APP AT ALL COSTS.

Do not book through Hotwire after 12. None of the hotels will honor your reservation! Hot wire does not explain it before hand. While customer service is attentive Hotwires policy is so vague that they aren’t any help. Book on your own. The convenience isn’t worth the headache.

Highly recommend, has lots of promos to its users

I have $100 credit that I cannot see this is very inconvenient and frustrating.

I am sick and tired of this company's unaccountable customer service. The company posts information on its site and app about hotel amenities and services that are not true, and then barley steps up to correct their mistake. What's worse, even after you report the mistake, they don't change the inaccurate information posted. Another reviewer called the company "fraudulent," they weren't far off from the truth. Wasn't the first time I had to call my credit card company to contest their charges and probably won't be the last time.

O

It’s unfortunate that in the current pandemic a company refuses to make any travel adjustments when this travel involves unsafe areas. I’m thoroughly disgusted with your refusal to issue a refund. It’s left such a bad taste that in better times I will use other companies for my travel plans.

Westin oaks need to clean their rooms. We stayed there 2 nights this week and we were not pleased. Thank you.

I’ve used HW since 2017 great deals

Excellent app

For the love of god, it’s the 21st century.

They refused to refund my money because they do not consider Covid in Florida an emergency or crisis to ones health.

Best deals ever

But how do I get it so I have the same search parameters every time? It's extremely time-consuming to have to set these for every search. Help!!

This service is good.

I have had to cancel and reschedule twice because of covid and Hotwire has been 100% accommodating! I have friends who have used other companies and couldn’t say the same. I’m so glad I booked with Hotwire!

I been using Hotwire for over 15 years! Love them.

This is the worst hotel booking site I have ever dealt with. They sent a massive email out to cancel bookings at hotels due to the coronavirus and they would be issuing refund because of such. I have been fighting with them since March. In which they continue to tell me the same story “Our back office team needs time to research the inquiry please allow 3-5 days and we will send you an Email” I have been told this at least 5 times since I started this crap in March. 🤬 They OWE ME 300.00!!! 😡

Hotwire has always come through with nice, clean hotels with great rates.

Be careful, I don’t know how they have 4starts+, they don’t deserve 1!!!! They SCAM with the room type, prices and/or quality. That’s not a good Business at all. And they will not refund or solve anything under any circumstances.

Hot Rating Hotels will show you Brand or a name you will get like ( Hyatt Or Sheraton) and after you book you will get a Cheap hotel that doesn’t worth your money. and when you cancel the booking you won’t get a refund even if it says free cancellation. you will have to speak to one off the most stupid people to tell you Free Cancellation it’s something completely different from Refund if you get this stupid answer that means you’re speaking to Kate or Lyn ,

Worst app. Can’t sign in from google, so if you book with google account online, you’re stuck unable to use this app

Trash they stole over $300 and never gave me my refund for reservations during the pandemic.

Just theft my money without giving any reservation and didn’t refund it

I booked for a family member but the reservation had my name. There was no way to change it on the reservation, or at the gate. Had to cancel and rebook. Make it simple. Allow me to modify my reservation.

I booked a hotel stay with Hotwire and upon arrival the hotel would not honor the Reservation due to Covid-19 restrictions. When I contacted Hotwire for a refund they stated that the issue was between the hotel and myself. The hotel stated that it was not paid by Hotwire had had cancelled the reservation so they would not recover the money. Contacted Hotwire again and was informed that the policy is “no refunds under no circumstances” and that I agreed to the policy when I made the reservation. I’ve seen others describe this company as fraudulent and now I would have to agree. It’s only $120 but it’s the principle of doing the right thing for the customer. Incidentally I had to sleep in my car that night to add insult to injury!

This app can be a life saver when stuck in an unfamiliar town or looking for a last minute getaway.

Hotwire has the best website and deals compared to them all in my opinion, and also the best customer service! They have always been quick to rectify any situation i’ve had with them! 5 STARS all the way!!!

This hotel was not listed as an option. I would not have selected it. The beds were hard as rock

I love Hotwire when renting vehicles. They always have the best deals especially when you’re on a budget! Totally reliable and super easy to use with the app.

STAY AWAY! Any “deals” come with extremely bad and unprofessional service. My family and I were planning a trip to Florida and we rented our car through Hotwire. (Big mistake) A few weeks before our travel the COVID-19 pandemic was widespread, and residents of New York (my home state) we’re not allowed to travel to Florida. I filled out the form on Hotwire to help me with a “cancellation process”. After multiple phone calls to both the rental agency and Hotwire for weeks, I got nowhere. Hotwire refuses to help me with this situation and still has my money. Hotwire has an unethical approach to my cancellation, I was not getting “cold feet” rather a major global event was legally restricting my travel. They don’t seem to understand this is a pandemic. I would have been happy with an account credit, but now I am forced to dispute the charges with Visa. Unbelievably cruel and unprofessional. STAY AWAY!

This app is a total scam! will not refund my money during the covid-19 virus crisis. I payed over $800!

I have used Hotwire for over 10 years and have never had a problem. Today will be the last time. I tried to call them to cancel my car rental since I am unable to travel due to the Coronavirus. What a scam. They will not refund due it due to it being a Hot rate. I understand the cancellation policy but this is due to an International Disaster. I contacted the rental car company & they said it’s Hotwire’s policy not theirs. They do not receive the money until I pick up the rental. Really Hotwire you won’t amend your policy due to unforeseen circumstances which is out of my control. Shame on you. I hope its worth losing a loyal customer. Your taking peoples money without providing a service.

Best Prices/Wonderful Customer Service❤️ Very convenient. Will recommend this site to friends and family especially during this Emergency Crisis the world is experiencing. Thank You For Your Service.

I have been trying to get a refund on my 2 outstanding reservations for over 2 weeks now because our travel plans were canceled because of COVID-19. Both rental car companies worked quickly to cancel them on their end but Hotwire has been unresponsive. Disappointing and won’t use them in the future.

Long time user of Hotwire for years...to the tune of tens of thousands of $$...no joke. Business, pleasure, family trips, you name it. Have touted this company and its simplicity with friends and family forever as I believed in its value. No more. Just spent 59 min on hold with them and was hung up on...after following email instructions. Unfortunately, this is a recurring theme. I had to contact them back in 2013 re: plane changes and it took 2 days to talk to someone. It was eventually fixed but we still laugh at the amount of time (hours) it took. Absolutely NOT worth the hassle. Fool me once... Word to the wise...90% of the time, you save money. The remaining 10% of the time when you have unexpected changes/life pop up...this is NOT the company to deal with. Will not use again

My wife and daughter booked a hotel in Paris mid March but required to cancel due to CV-19. Hotwire refused to refund and said it was the hotel’s decision. I called and emailed hotel but no response and nobody picked up the call I understand personal situations without insurance should not be refunded but this pandemic should be refunded as I believe the hotel is shut down I won’t book again

I rented a car though Hotwire I got billed by Hotwire and thrifty car rental that’s not how it suspose to work not paying thrifty disputing charges NEVER AGAIN

Save your money, don’t download this up, they have big zero customer service. There is no help when you need one. For days I am trying to get hold of someone without any luck. DON,T DOWNLOAD THIS APP

The app shut down the costumer service support To avoid cancellation, I’m trying to call, texting, emailing but they don’t even though answer any aways, this app is a fraud when you more need them they turn their back, it’s totally disrespect with they clients

Made reservations on a hotel and took my money with no confirmation number or itnery

No integrity. Be careful booking HotRate hotel... it is a fraud. Showed that last person booked hotel with amenities and booked hotel without those amenities. Zero customer service. Agent kept on hold for more than hour then said will call me. Never got call. Lost my business.

Have always had good luck with Hotwire choices, nice and clean hotels. L

Called to cancel mu trip tp patis and they refused to cancel my flight and hotel. I will report this to all media outlets

Good stay

This was the worst experience I have ever had renting cars and I am 68 years old and have rented a lot of cars in my day. They were disorganized tried to charge me twice, told me I had to bring it back vacuumed and washed or forfeit my 200$ deposit!! Who does that???

The costumer service of this website is just horrible. Get your vacation package elsewhere

If you read a majority of the complaints filed with the bbb, most of them are about the "Hot Rate" deals... A majority of people complain of being misled, and when asking for help or guidance, are told "Our Hot Rate rentals are deeply discounted, and as such, are booked as final and non-refundable... We obtain deeply discounted rates in exchange for guaranteed reservations. If our partners can be absolutely confident reservations will be used as sold, they are willing to offer reduced rates." - this is a direct quote from a complaint written 2/14/20. The reply was written 2/24/20 by Bianca V. Customer Care Relations, Hotwire Corporate Office Now I will explain how they are misleading guests and hiding behind that fact that we as consumers are so excited for a deal, and that we are naive in trusting a "reputable" company... I travel often and usually use other sites to book. In fact, I had already booked a car rental on another site for $29/day. I am renting for a week and their price was $231.60 + tax of $65.66 for a total of $297.26. Upon finishing this booking, a pop-up from hotwire.com shows up claiming that they could rent me the same car at $19/day... WOW, I thought! this is amazing... given that the taxes I paid already were 28.35%, this should have put the car rental at roughly $196... Honestly, I was so excited, I didn't even look at the final price or read the terms and conditions... which I am sure they bank on... I clicked through everything, and paid for my reservation... final cost....$277.55($149.10 as base rate + $128.45 tax). $20 cheaper than my initial reservation through company B... Then I went to sleep and thought about this... How did my tax rate become 86.15%? if hotwire.com is getting these rates from the rental companies "in exchange for guaranteed reservations," shouldn't the paying customer benefit from the "rates?" Answer is.. we as paying customers do not... hotwire.com keeps it!!! THERE IS NO BENEFIT FOR THE PAYING CUSTOMER... BEWARE!!!! I tried to call and ask why I was paying more in taxes... the answer I got was that there different regulations... blah blah blah,... taxes are GOVERNED by the GOVERNMENT. They do not change by almost 60%. The service agent on the phone said there was nothing that can be done because sales are final... I wanted an answer, so I asked to speak to her supervisor... who also told me that there was nothing that can be done. I am in the business of customer service... there is always something that can be done to make your PAYING CUSTOMERS happy and want to return and do more business. Further... to prove this again... I looked up the same car, from the same rental agency for the same dates on their retail version.... ready for this... Car = $234.88 Tax = $66.22 for a total of $301.10... again the tax is 28%

All smiles :)

Amongst other things, don’t bother with the chat, you won’t get an answer.

The price you see on Hotwire is frankly a lie. Yep, Hotwire lies. Indeed, having called Hotwire, they know it. Book a hotel and when you arrive, it will charge you much more than the promised total. Why do this to us? People can productively discuss hotel star ratings and subjective quality issues of course. But when you have booked a room for “$x,” plus at-site fees and taxes, it should never ever be more than that. Come on people, there are undisclosed fees and taxes on fees and taxes. Freaking just tell me the true total, so my GF and I can plan expenses. Is this too much to ask? (Hotwire is at pains to tell people a Hotwire rate booking can’t be changed. That means, you are stuck, but the price you pay may be much more $ than they say.) Honestly, truly shameful.

I’ve been beating out Priceline and Expedia with Hotwire

Some other apps show you a car rental price that is far lower than what you pay, but Hotwire shows the actual total rental cost up front. Refreshing!

Everything you want and more.

My go to way to reserve hotel rooms

They placed a hold on my account and refused to refund!

Always great deals on rooms

Trying to use the app for multiple nights while the prices are low and it’s a flaw in the app. Having to use Expedia.

Ask for feedback every 2 seconds and you get a bad review.

Hotwire is the greater and we got the best deal !

This company is the worse, don’t book with them, they over booked and they won’t resolve anything for you, only a refund which they will never give back. Also I had to sleep with my kid and wife in the car.

Multiple time problems with Hotwire. Their customer service is basically to tell you there’s nothing they can do. I’ve paid for hotels that were fully inhabited aka no vacancy and got no refund and had to pay again. I’ve booked a room and they put me in an unfinished room like a closet - no refund or discount. I’ve been kicked out of a hotel bc it was for out of state travelers and I live in the state I guess too local for them - no compensation and today I didn’t fully send a payment with apple pay and it didnt authorize my card. Then I went back on the browser and got a new room, and Hotwire charged me twice for the same date. Again I called and nothing. Just sorry no refund. Why would I book two hotels on the same night? I guess I forget all these horrible times getting stiffed by Hotwire bc I continue to book thru them. I guess I deserve what I get for being stupid.

Reliable and I have stayed in phenomenal places I never, otherwise would have. It’s the BIG difference between staying And enjoying 😍

Expensive for no reason

I have used Hotwire on several occasions. I only had one issue with a hotel not being up to par. Other than that Hotwire has been great. I was wondering do you offer and special offers or extra discounts for frequent users such as myself.

This app is horrible they messed up the reservations and I had to go though all this trouble because they messed it all up, DO NOT GET THIS APP!

Was treated unfairly by the company would not recommend to anyone company has a lot of hotel with false add and calling Hotwire about it forget it you will not get your money back read carefully before you book with Hotwire the customer service representative are lyres

Hotwire is a good news bad news company. I have tried to get somebody to call me.... has never happened. They have screwed me twice. But I still come back.

There are offers on here that every time you try to book you can’t. And when you call an agent, they try to book you into a more expensive hotel that is lower stars.

Excellent app to book hotels. I started with this app and since then is the only app I’m using for this matter. 100% recomendable.

Good deals all the time

Hotwire is always my go-to when booking

I have been using Hotwire for over 5 years and I always get the best deal hands down! No other app/site gives you deals like Hotwire!

Always good prices

I have used Hotwire to book my vacations for years! They are fantastic to work with!!

First experience, they allowed me to book at a location that was closed. They blamed me telling I'm not at the correct locating. After over an hour and an additional 100 dollars charged, they allowed me to switch to a new location. Second experience, I booked a convertible because weather was predicted to be warm but now it's very cold. Asked them to cancel that so I could Rebook a normal car. Was denied even though the policy states "cancel anytime" this is a bait and switch company that screws up your reservations and blames you but keeps yours money. Buyer beware!

I’ve used the mystery deals at least 100+ times as I travel for my job. Very pleased with it, only ever had one hotel not match up to the star rating. Overall great value!

We’ve used Hot Wire for years to plan very special moments in our lives and remain pleasantly surprised by the quality of hotels and customer service we receive!

Use other apps to save money.

I highly recommend hotwire !! I'm in Denver, CO now. I traveled from Chicago 14 hours, I had reservations at the hotel. I arrived at 11:30 PM, at the hotel and they told me that there was some issue in the room and there are no available room for me. I called the hotwire at 11:40 PM. customer service found a room for me in the same area and they paid 180 USD for 4 stars hotel. I received a confirmation email and the address of the new hotel. I paid only $ 90 and hotwire paid $ 180 and found me a room at 11:40 PM in 4 star hotel. I am very pleased, I recommend Hotwire.

I’ll admit, I went from hating Hotwire to loving them. They are consistently the cheapest as far as I can tell.

This is a great app with amazing deals

I’ve used Hotwire, generally successfully, for more than 20 years. Recently, I used the app to make two reservations. The app failed to request me to log in and sent the confirmation messages to the SPAM folder of the email address associated with my Apple ID because I used Apple Pay. And yet, when I went to Hotwire dot com and entered that email address, the site said I had no reservations with that email address. And this doesn’t even go into the dismal customer service experience. Hotwire today is not what it once was. And their app is worse. Avoid.

For 2 days I’ve tried to book my rental car. App usually works great. Now getting Data layer API error. Not good.

This site is the best for car deals. Always find what I need when I need it. Amazing.

Worst Experience Ever!!!! Fairfield Marriott and Hotwire both need a customer service overhaul. On a business trip they wouldn’t give us a two-room queen despite putting 2 adults for our room. a simple room change they made seem like the end of the world. Ridiculous.

I love Hotwire! It is the only website I use and swear by online. I use 4star and I have never been disappointed. Love! Love! Love this website now for ten years.

I keep trying others but always end up booking with Hotwire in the end. The app is easy to use and the prices are the best. I’ve never had a bad experience yet. Hope I didn’t jinx myself!

I love the “ hot deals for you”

Love it

Best discounts and great car rentals. I have yet to be dissatisfied.

Hotwire is phony! Dishonest and fraudulent full of gimmicks and once you buy something from them you can never change or cancel! Be careful and do not get deceived by their decisive deals. Hotwire will always charge some hidden fees and will not explain it for you.

This travel site is very unreliable! RUN don’t walk to any other site/company.

The prices are horrible most of the time. It’s like just walk to counter and get it by myself.

Why is it that I can’t book a flight via the Hotwire app?

Hotwire’s Hot Rates are some of the best deals you can find. The app works well and is easy to use.

I recently used Hotwire to make reservation at thrifty. At pickup, Thirfty said they had no suv available. They did not hold my reservation because my reservation at Hotwire is not a reservation. They do not guarantee a vehicle without payment. Hotwire claims the reservation is legit. Unfortunately i bear the brunt of this disagreement between thirfty and Hotwire. Don’t use them. There are many other apps that does what it say!