Screenshots
Keyword Volume Hits KEI Rank
ason app
0.00
19
fergus app
0.00
14
air assault
214
13
alis app
0.00
11
fare app
31.48
11
isis app
0.00
9
osha app
0.00
9
malaysia airlines
15.60
8
ansa app
0.00
7
yaaaa app
0.00
7
nok air
283
3
tiger air
279
3
airasia travel buddy
23.36
2
airasia big
55.70
2
airasia
447
1
airasia berhad
182
1
air asia
272
1
Search Visibility
App name
Description
Your favorite destinations are now at your fingertips! The airasia Mobile App makes it easier for you to book not just flights but hotels, packages, activities, daily deals, duty-free products, and many more. Earn BIG Points with your bookings and pay with BIG Points to enjoy more savings. View our lowest fares, manage your booking and pre-book baggage, meals, seats, and travel insurance. You can also check-in while on the go! After you’ve booked a flight, you will receive a mobile barcode when you check in via the app. Just scan the barcode at the airport kiosk to print your boarding pass. You can also opt to get an e-boarding pass which allows you to go straight to the gate if you have no bags to check in. What else is on the airasia app? This app will be your one stop shop for all travel and lifestyle deals. Hotels - The app gives you access to deals at more than 500,000 hotels and service apartments globally at up to 50% off. You can also explore affordable holiday packages (flight + hotel) with amazing daily deals. airasia members will also enjoy exclusive package offerings and special members-only sales. Activities - With access to unique experiences across 15,000 activities deals in over 80 destinations in Asia, Australia, and New Zealand such as F&B, spas, tours, attraction tickets, all at exclusive / discounted prices, the airasia app makes it easier for guests to plan their perfect itinerary and get more out of their budget. Daily Deals - Explore amazing daily deals in Malaysia where you get the best offers for just about anything to see, eat, and do - F&B, beauty, massage, services, fitness, and more. This is applicable in Malaysia only. OURSHOP - Your go-to platform to shop the world! Shop a wide variety of products online before you fly. Travellers can opt to collect their purchases at the airport or on board for convenience. Guaranteed 100% authenticity. BIG Member Privileges Members-only discounts - As a BIG member, you will receive members-only discounts when you log in to your account to book your flights. You get to enjoy 24-hour priority access to airasia BIG Sale (Free Seats) and participate in Final Call and Final Call X Sales where you can save up to 90% on airasia and airasia X flights every month. Earn and pay with BIG Points - BIG Points are as good as cash where it can be used as a borderless digital currency on the airasia app. BIG Members get to earn BIG Points with every transaction for flights, activities, and daily deals; and pay for their bookings with BIG Points, fully or partially, giving them even more savings on top of low fares and great deals. There are a variety of ways where you can earn even more BIG Points from our partners. Find out more on airasiabig.com BigClick - Save your cards with BigClick for a quicker and more seamless payment process when you book with airasia. Be rewarded with 100 BIG Points when you save your first card. BigPay - Pay with BigPay card and enjoy zero processing fee for airasia bookings, discounts on baggage and meals, best currency exchange rate for your travels. Plus, earn BIG Points on every transaction and more. BigPay is available for Malaysian citizens or Malaysian permanent residents only. airasia Cards - Pay with airasia credit or debit cards and earn up to 7X BIG Points for airasia bookings. airasia cards are available in Malaysia, Indonesia and the Philippines only. Download the app and sign up as a BIG Member today!
Unreliable
by bdubszs on 2019/07/17 04:22
1. Often logs me out 2. Often throws an error when I want to pull up my bookings 3. I don’t feel confident that the app won’t break when I use the digital boarding pass feature
Good job keep it up
by Jawahar Chugh on 2019/06/29 11:08
Best experience
The network connection was lost...
by kemkim on 2019/06/19 14:01
I can’t log in.... even if I used email & password correct.... just they see me “ the network connetion was lost... worst app...
Can’t add the boarding pass into the Apple Wallet
by Will.LIU. on 2019/06/13 08:05
Can’t add the boarding pass into the Apple Wallet . No improvements.
Bad app
by jingai on 2019/06/03 06:07
Had to change my flex ticket flight... just errors. Bad design; text too small. My switch to Nok Air for their good app.
Simplified Baggage Fees
by LovetheMoviews on 2019/06/02 01:50
I love this site and the airlines. The online booking process is super simple. You can choose your options like meals and seat assignments. Best of all, you don’t need a PhD in Business or Physics to decipher baggage fees! The cost of flights is broken down so you can choose less expensive days to fly. Highly recommend this app and airline.
Payment errors
by Fr3quent F1y3r on 2019/05/14 10:28
Many payment errors. Management needs to address payment gateway traffic.
It messes with VPN
by jcsapient on 2019/05/05 03:41
It won’t connect to server when VPN is on. Even if its server address is not proxied.
Different price
by kammillo1212 on 2019/04/23 08:51
At the time of making the payment, a value appears and at the moment that the payment was approved, they charged me a different value very badly.
Terrible App
by maverik7019 on 2019/04/20 16:21
the process of Adding a baggage is so complicated. It's so easy to make a good app. If your goal is to charge more for stuff at least make it easy..the person who design and the person who approved such terrible app should be fired
If AirAsia wasn’t bad enough already
by AppJusticeLeague on 2019/04/12 08:47
Talk about a terrible airline app if I ever used one! It is difficult to find your booking information, the only readily available features are up-sells to increase your booking amount, and there are even ads!
Great Company
by gerogejackson on 2019/04/05 07:07
I always have a great experience with Air Asia. No one is better in this part of the world.
One star
by babing123 on 2019/03/27 11:00
One start because its kidda cheap ticket but wait if you want to cancel your flight within 24hrs, or you want cant swith flight, you cant refund your money back, and even tho you made a mistake to write your name they cant change. I NEVER BUY TICKETS HERE. 👎🏼👎🏼👎🏼
Worst Airline
by Buonabella on 2019/03/03 17:46
This airline is terrible. They charge more for baggage then they do for flights. The customer service is terrible. They make you pay for everything including water. They scammed me and made me purchase a new flight otherwise they were going to charge me $790usd for my 30k of baggage. Then they said they would refund my money and after 3 weeks of jumping through hoops I haven’t seen a single dollar back. I will never fly his airline again.
Slow
by Walter9499 on 2019/03/01 01:34
Takes 30 minutes to process the purchase This is unacceptable
Date of birth
by johan013 on 2019/02/26 19:38
Does not work well. If you scroll to the day like 4th it will show 1 day off like the 3rd. Need to fix this as everyone’s birthdate will be wrong by a day
Ms. Tho and Mr. Jacob travels
by Capt Hebert on 2019/02/23 00:54
We were traveling from Malaysia to Jeju Korea and they made my girlfriend buy a second ticket because she is Vietnamese. I told them 100 times she doesn’t need visa for Jeju Island. But they would not listen. As if a second ticket would have changed that. Any way I bought another ticket for no reason. Still love Air Asia regardless
Busted
by Magic Marv on 2019/02/20 19:21
Used to usable but after the last update it’s worthless. Filter settings are broken and unable to change them. So, the app only shows 3 flights out of Hong Kong because I’m stuck with a 13 hour flight minimum. Fix this garbage!
So many bugs
by yenhui24 on 2019/02/19 08:49
By far the worst airline app I've ever used. App crashed and could no longer search for flights so I had to do hard reboot on the phone. Payment system was also faulty.
New customer not impressed.
by ComcastJoeS on 2019/02/17 17:55
I’m visiting Thailand and Vietnam in September 2019 with a group of friends from Europe. I read one of your customers reviews at your Apple App Store. It related to an incident in June of last year. Where the customer and some others were stranded at the airport and didn’t get the help with Check-in from your staff when your Check-in machine didn’t work. One would expect you to respond to such a Negative Review. DOES THIS MEAN that the rest of your company has a bad attitude towards its customers. AirAsia must have a monopoly or your business will suffer. I will look for alternative arrangements when I make my bookings and earn my friends about your problem.
Mac
by ragebskxudhdvbdkfkc on 2019/02/17 16:39
Cuando estaba poniendo el número de la tarjeta se agregaron 4 dólares más es una trampa del sistema que tienen que cambiar para no engañar a sus clientes
Very buggy
by Barefoot in Catahoula on 2019/02/16 22:54
So many bugs i don’t know where to start.
Absurd allowances at every turn!!! Never again!
by djchdux jsjsjxbd on 2019/02/11 17:02
Absurd allowances at every turn!!! Never again!
Confising booking detail options on app
by hulky husky on 2019/02/04 09:59
I spend a couple of hours only just to try to figure out why there’s addition baggage charge when I choose loading luggage. But in more option sections there were more additional luggage charges. Stupid and waste of time. Poor application.
What is wrong is your apps since June 2018 - iPhoneX
by sethzzz on 2019/02/01 16:48
I have to uninstall and re-install to search and purchase flight every single time.
This app is the worst
by Burrdawg23 on 2019/01/30 03:03
I love the airline but they have to get their booking process sorted out on this app. It’s been this way for years. I gave up on them two years ago and decided to try again recently. Same issues. It takes at least a half hour and 10 attempts to confirm and pay for your booking. And that’s when you can even log on... which is regularly problematic as well. I wonder how much $$ they miss out on from potential passengers just giving up....
Won’t let me book
by Chrome stinks on 2019/01/10 15:53
Neither my girlfriend or I can book on your website or app. Kind of defeats the whole point. We’ve watched prices go up all the while it tells me “unauthorized” when entering our names.
Please update
by Adam Ashraffz on 2019/01/08 17:27
Cant show passes on iphone
Too many errors
by shocksaeed on 2019/01/08 11:21
I was about to buy a flight from Kuala Lumpur to Sydney but the moment I tapped on the flight date the price changes from 192 to 500 AUD. It makes me really frightened to buy a flight with this lack of consistency in your app
System crash
by aH88Ha on 2019/01/06 13:37
System crash when payment pages
The worst airline in Asia
by tui the traveler on 2019/01/06 04:24
We booked a flight to pucket from Chiang Mai and we tried to cancel it due to the typhoon that was heading to picket and Samui we tried canceling it before there 24 hours which is aloud and no one was able to help, they customer service phone number wasn’t working and we head to the airport in Chiang Mai and the staff couldn’t do anything they told us to go online and do it and we couldn’t we spent 2 hours on the phone which cost us a lot as it was international we drove and hour to the airport and still they couldn’t do anything. I don’t recommend this airline if you are in asia or anywhere in thailand. The worst!
Useable app but flawed
by Monday Night. on 2019/01/03 02:24
Checking in a single parent and small child on the app together (under 6) the app consistently allocates separate seats a row or a few seats apart despite plenty of unallocated seat availability. This is not permitted under most countries safety for children under 10. It is either an app flaw or a regrettable attempt by the airline to promote paid seat allocation. I have notified the airline and the destination countries’ airline authority regarding its application to seating of toddlers and small children. Crew normally deal with it onboard but it causes disruption and potentially delay.
Very hard to navigate the website
by tuanhouston on 2019/01/02 07:45
The website is very poor
i can’t open app
by Admaeesh on 2018/12/30 05:50
From the last update i can’t open app. i have deleted somany times and installed, still not work.
Great airline and great app!
by Shizzle the guzzle on 2018/12/26 06:15
The app makes everything so easy and AirAsia is to my surprise, a good airline!
Terrible app
by Writerhiiiiii on 2018/12/26 03:34
This is a really wonky site as sometimes it keeps refusing a valid credit card. I checked with bank credit card and the bank says no denial of payment.
Stupid rules
by CoryPronto on 2018/12/22 10:13
I accidentally opted in to buy checked luggage for the returning flight in a one way trip. My bad, but course the online checkout process is designed to trick users into buying all the add ons. Customer service wouldn’t allow me to cancel that. Whatever I get it that’s part of the model to make some extra cash. Later I tried to see if I could change the checked luggage option from the returning flight to departing. Support said I had to purchase an additional option. There’s no refund or change here for AirAsia. Why do such a boneheaded thing when you have the easy opportunity to do the right thing for your customer?
Website Mobile App
by SeraMusa on 2018/12/11 05:30
Terrible and frustrating website. Please make more user-friendly and stop being greedy and invest in upgrading your servers.
Can’t trust this app
by Ron6z6 on 2018/12/08 06:41
I’ve tried several times to book flights on the Air Asia app using preset user profiles for my family. Every time the App displays all our birthdays on the booking one day off from the dates in the profiles and I can’t change the dates in the booking. I could go ahead and finish the booking but I have no confidence the birthdates on the booking will match the right birthdates, and this won’t match our IDs when we check in. I cant risk booking here and risk losing the ticket due to an invalid date. I just can’t trust this app.
Checkin does not work
by servantsnd on 2018/12/06 17:06
Pathetic as checkin does not work Even after calling customer support and spending time on phone .
Clunky app
by captaingregger on 2018/12/06 04:55
Clunky app. It charges me 453 pp for baggage package then another 410 pp for additional checked bag. No way to eliminate the additional charge
Inflexible
by kgc77 on 2018/12/05 04:24
Could not select value Pak for one of two passengers. Also kept getting bumped when trying to compare on other app which was better to use USD or Malaysia money. Very frustrating that it would not let you modify after going through whole process.
Connection extremely flaky
by white_horse on 2018/12/04 14:49
Connection to website was very flaky... Kept timing out multiple times... As I was about to pay, list everything and had to stay all over again!!!
Useless
by danielkr_ on 2018/12/03 12:33
Stuck in a traffic and I thought I could save my flight by checking in using the app from the passenger seat (I didn’t any luggage to check). The app kept giving me an error. Had to go through all the lines, by the time I was able to talk with the check in clerk, the gate was just closed. And of course the staff blamed me for the error, instead of being helpful or at least sympathetic. The app does nothing is just a waste of space in your phone.
Hmmm
by Buzz1Free on 2018/12/03 04:57
While using the app, the price jumped $30 USD due to complications of processing and errors making me restart the process over and over.
App does not work
by DJMcLeod1958 on 2018/12/01 00:22
Asks for departure/destination info and does not accept name or airport codes. Useless.
Glitch on the online app
by Arod$$$ on 2018/11/28 04:05
I paid for extra 13 kilograms and it says I still need to pay for the extra luggage
Doesn’t work for me
by Andreeeeeeeeeee11111 on 2018/11/27 07:58
I’ve messaged to support, no one answered me.
App keeps closing down in middle of reservation
by YoDuggy on 2018/11/27 01:34
First, you have to go all the way through the flight selection, almost to entering guest details to get the full price. If you want to change departure or return date, you have to cancel that booking (Are you sure you want to cancel?) THEN START ALL OVER!?$&@:&?!&!!! Once I did go back to the beginning, the price went up $10. Stupid design, replace that software engineer.
Airasia Apps
by wannur89 on 2018/11/16 23:26
User friendly apps..easy to use
Air Asia
by demifausett on 2018/11/10 09:53
They seem like cheap price for the flight. However, many things need to add ion and pay.
From bad
by Keks_ya on 2018/11/08 11:44
To worse
Their booking system has bugs
by Carrie G. 808 on 2018/11/03 21:10
I kept trying repeatedly to check a bag for about 30 hours prior to my flight on both the app and the website. You save money when you check your bag in advance. It kept giving me an error (I must have tried 10x over the 30 hours, at different times of day and even on the way to the airport and at the airport). When we got to the counter, the lady working was like, “too bad, now you have to pay full price to check your bag at the counter” despite me showing her a bunch of screenshots of the bag booking errors. No sympathy, no customer service. When things are smooth, he’s, it’s a cheap price, but when there’s an issue, this company has no accountability.
How i feel
by おももたろ on 2018/10/29 09:58
I like how this app works but the app couldn’t scan my cards. I hope this prob will be fix soon.
Online check in doesn’t work.
by J$7 on 2018/10/24 07:06
Great idea but Online check in doesn’t work. Also no way to cancel flights.
Great Team, Great App
by Jorge Tag on 2018/10/21 13:05
I worked in Malaysia for three years before and I always used Air Asia. So easy to book flights; and the ground and flight crews were consistently polite, efficient and just awesome. After my 1-month holiday, I would already miss Malaysian food and so I would order online for my return flight. This was the only time I would actually enjoy airplane food. Thank you, AirAsia.
Problem with processing fee
by Mei Yean on 2018/10/20 15:22
There is no processing fee for booking via Credit cards with other airline.
Lourdes
by lourdes victoria on 2018/10/19 20:05
Excellent service Lea
Many bugs
by Yzhao12 on 2018/10/19 08:53
There are always problems: can’t check in, can’t make payment... disappointing...
Many shortcomings & error
by Cakrit on 2018/09/26 11:09
App only works half the time and completely resets when an error occurs anywhere during the booking process. Frustrating!!!
quite convenient
by Titoboo on 2018/09/25 15:10
There is bug here and there but overall the app works fine. Big minus point is the application doesn’t allow checking in or I couldn’t do it (had to use web application instead)
Member ID and payment
by #06 ICT SU on 2018/09/22 16:33
The system randomly picked up my ID BUT notified me that they can’t recognize it!! Weird!!!!!! I also couldn’t process my credit payment needed to change a new card!!!! Annoying!!!
Upcoming flights not showing
by Flynhayn808 on 2018/09/11 13:11
Cannot see upcoming flights
WARNING!
by Spiral14 on 2018/09/10 04:40
WARNING!! Bad business practices, fraudulent actions against customers. Was double charged for a flight and AirAsia refused to reimburse the additional fare. Credit card company advised to file claim against AirAsia. Pay the extra amount if needed and fly a different airline. AirAsia is aware of its own scams and disregards when the issue is brought to their attention. I repeat! DO NOT BOOK WITH THIS COMPANY. FRAUDULENT!
Airasia apps experience
by Mahjongkaki on 2018/09/04 06:16
My 1st time and it was a great 1st experience! Thanks AA team.
طريقة الحجز فيه
by AhmadBinAbdulaziz on 2018/08/29 20:42
سهل الاستخدام و طريقته ممتازه جداً
It’s not smooth as it should be,
by Dicky_Dude on 2018/08/26 14:10
They should upgrade and develop this app and fix the sudden freeze.
Good service
by Spider Pan on 2018/08/23 16:25
Thank
根本用不了
by 亚洲航空超级难用 on 2018/08/21 13:27
根本用不了,卡死,定一张票一个小时,怎么都打不开
Why are there many error message too often?
by swkr on 2018/08/20 01:10
Trying to book a flight but got error messages more than 5times so have to go out and come back to app and key in detail data over and over again😨😰😨😰😨😰Pls fix this issue asap
No FPX available in APP?
by Batgirl1919 on 2018/08/19 11:58
Few selection in APP
Slow and unfriendly
by gladfoundletfo on 2018/08/15 14:44
Tried to book 4 tickets from Penang to Johor Baharu. Took me 3.5 hours and at the end I have to change all my planned dates because the app is not friendly and the respond was slow. By the time I got to payment, I lost the seats for the dates i wanted
Poor Check in Process
by arireviews on 2018/08/14 11:00
The worst of all of this app’s lack of functionality is that I am never able to check in to my flight from the barcode screen where it asks for email/phone number. Their website is also conveniently not working, making it impossible to check in to flights before arriving to the airport
Unauthorized
by Memjgfvbh on 2018/08/05 05:42
I keep getting an "unauthorized" error after entering in passengers names.
Keeps giving the incorrect date
by yaan15 on 2018/07/27 07:09
After inputing the expiration date for passport and bday it keeps giving me -1 day of what I have put in. Frustrating.
Terrible
by john.york on 2018/07/25 15:49
As a premium passenger who is buying a premium seat it has taken me 90 minutes in the web site to purchase my ticket. Terrible. I called the reservations number and did not receive any help. You should fix your process. It is broken.
Cc charge?
by psauliere on 2018/07/24 03:49
I do have a bkk air asia credit card and you charging me for credit card fee!????
Nice
by heyjey? on 2018/07/19 07:28
Cool app
Horrific
by MusicTechTeacher on 2018/07/09 15:37
Very poorly designed user interface. Impossible to use! Ugh...
Cheap
by Angelsolain on 2018/07/07 05:00
Good
App has all kinds of issues that freeze up
by moronic request on 2018/06/17 00:36
Very difficult to book tickets. Requires repeated attempts. Will not take the names as written on the passport such as hyphenated names. Changes birthdays by 1 day. Repeatedly comes up with arbitrary errors especially the “unauthorized” error. Flights on planes are great but I would fire the IT firm and hire experts not novices.
Zero Stars with this Airlines! Must read!!!
by Zekegrey on 2018/06/13 02:51
I booked a flight for my friend on the 12th of June 2018 Flight # Z2 327 from MNL to Tacloban, she was already at the airport & terminal hours before the flight, when suddenly the kiosk of the check-in machine isn’t showing her flight & then she ask it number of times to an attendant who was also wasn’t professionally knowledgeable about the flight time of that said Flight # Z2 327. Very poor accessibility & communication & lack of helpfulness from the crew itself. Because of that it cost her her flight & the supervisor wasn’t helpful to make amends about the confusion not only she was left from the flight but 4 other customers were force to get a new ticket without any amends, all forfeited because of the poor of execution of your company. Never will I be a customer with Airasia again my good sir/ma’am. NEVER AGAIN. P.S All your flights are always delayed.
Wrong Prices
by Jerspau on 2018/06/13 02:28
Before I press the date it wrote the price at 1,600 but after It changed to 3,200.
Maybank2u
by Yanghazuahjans on 2018/06/07 17:03
How do you propose one might get the TAC Code if there’s no button for it. 😫 So had to pay extra RM2 because I had to use my debit card...
Not user friendly for first time users
by Kellerblog on 2018/06/04 03:06
This app auto fills a lot of information especially birthdays, and as a first time user I didn’t recognize what it was doing. I realized it immediately after submitting my purchase but even 40 seconds later I couldn’t change my order. I spent an hour in the phone with customer service and they couldn’t help me so I bought new tickets... and lost 5000 baht (about 150 USD)lots of things that could be improved
Good low cost alternative airline
by Evelynp. on 2018/06/04 02:45
I find their planes clean and their service better compared to another low cost airline. Also more convenient.
Bandar
by Hot bg on 2018/05/31 08:37
Nice and easy
AirAsia app is lame
by 123iIikeME on 2018/05/28 17:24
Lame app. Works ok but no where to put promo code and if you back up you gotta start over. Also it does not work from 5 pm till morning EST
Madunsatisfied
by usaccmad on 2018/05/22 04:45
Air asia makes you call your credit card company back in the usa toll rates to further verify even though my visa already uses chase verify. Huge hassle costly and totally unecessary. I will not fly air asia again!
Extra charge
by bddnn on 2018/05/18 12:54
Due to poor payment system and charge
Could need some help with your system
by last name with a "-"! on 2018/05/15 13:06
We are in 2018 and your system does not accept “-“ in family name. It’s ridiculous to do case sensitive on the username. It is awkward to reset password. I didn’t even i successfully modified my password as it didn’t display a message! No wonder I didn’t use my membership for my booking all the past few trips.
Great airline!
by Manny in NYC on 2018/05/15 05:51
No complaints.
The hell where’s IDR
by xboogiex on 2018/05/04 13:44
Lousy app, there’s always something wrong with IDR payment in this app. F**k
Not a good app.
by Nguyen Giap, Ho on 2018/05/03 16:51
It runs very slow like a female turtle is having pregnancy. The website of Airasia as well as this app. The website of Airasia doesn’t run on my MacBook.
The worst
by Rippedofftrekie on 2018/04/28 03:42
Your app is horrible.
Error during payment
by PKomol on 2018/04/09 12:58
After press payment, the app show can’t pay zero amount but it doesn’t have to put the number.
Fair airline
by Phillip1026 on 2018/04/06 03:38
When you book Prem Flex not all airports offer service. Sometimes they don’t board by priority. Website slow and tough to make changes. Dr. PW
John Whittier
by On the Lamb on 2018/04/02 04:19
Should offer one last chance to make sure dates, etc are correct before running credit card
Did not show return flight
by Yomama96 on 2018/03/25 04:37
This app is not very useful. It did show my outbound flight (BKK-MLE) but I was unable to find, check in, or show my return flight (MLE-BKK) one week later. Even your website was highly confusing (had to click BKK-MLE to “check in” for return flight. Website check in did not affect or fix the app.
quite convenient
by Titoboo on 2018/09/25 15:10
There is bug here and there but overall the app works fine. Big minus point is the application doesn’t allow checking in or I couldn’t do it (had to use web application instead)
Zero Stars with this Airlines! Must read!!!
by Zekegrey on 2018/06/13 02:51
I booked a flight for my friend on the 12th of June 2018 Flight # Z2 327 from MNL to Tacloban, she was already at the airport & terminal hours before the flight, when suddenly the kiosk of the check-in machine isn’t showing her flight & then she ask it number of times to an attendant who was also wasn’t professionally knowledgeable about the flight time of that said Flight # Z2 327. Very poor accessibility & communication & lack of helpfulness from the crew itself. Because of that it cost her her flight & the supervisor wasn’t helpful to make amends about the confusion not only she was left from the flight but 4 other customers were force to get a new ticket without any amends, all forfeited because of the poor of execution of your company. Never will I be a customer with Airasia again my good sir/ma’am. NEVER AGAIN. P.S All your flights are always delayed.
Their booking system has bugs
by Carrie G. 808 on 2018/11/03 21:10
I kept trying repeatedly to check a bag for about 30 hours prior to my flight on both the app and the website. You save money when you check your bag in advance. It kept giving me an error (I must have tried 10x over the 30 hours, at different times of day and even on the way to the airport and at the airport). When we got to the counter, the lady working was like, “too bad, now you have to pay full price to check your bag at the counter” despite me showing her a bunch of screenshots of the bag booking errors. No sympathy, no customer service. When things are smooth, he’s, it’s a cheap price, but when there’s an issue, this company has no accountability.
The worst airline in Asia
by tui the traveler on 2019/01/06 04:24
We booked a flight to pucket from Chiang Mai and we tried to cancel it due to the typhoon that was heading to picket and Samui we tried canceling it before there 24 hours which is aloud and no one was able to help, they customer service phone number wasn’t working and we head to the airport in Chiang Mai and the staff couldn’t do anything they told us to go online and do it and we couldn’t we spent 2 hours on the phone which cost us a lot as it was international we drove and hour to the airport and still they couldn’t do anything. I don’t recommend this airline if you are in asia or anywhere in thailand. The worst!
Great Team, Great App
by Jorge Tag on 2018/10/21 13:05
I worked in Malaysia for three years before and I always used Air Asia. So easy to book flights; and the ground and flight crews were consistently polite, efficient and just awesome. After my 1-month holiday, I would already miss Malaysian food and so I would order online for my return flight. This was the only time I would actually enjoy airplane food. Thank you, AirAsia.
Useable app but flawed
by Monday Night. on 2019/01/03 02:24
Checking in a single parent and small child on the app together (under 6) the app consistently allocates separate seats a row or a few seats apart despite plenty of unallocated seat availability. This is not permitted under most countries safety for children under 10. It is either an app flaw or a regrettable attempt by the airline to promote paid seat allocation. I have notified the airline and the destination countries’ airline authority regarding its application to seating of toddlers and small children. Crew normally deal with it onboard but it causes disruption and potentially delay.
May be change the APP
by Ghhefrenchie on 2017/11/28 14:17
I have been using AirAsia APP for year always had trouble with the Payment and dates and feed back from the bank , twice to return back to the precedent page I did not check the date again then in the airport I was 1 month early I had to transfer the ticket to the new one it cost me a fortune.
Simplified Baggage Fees
by LovetheMoviews on 2019/06/02 01:50
I love this site and the airlines. The online booking process is super simple. You can choose your options like meals and seat assignments. Best of all, you don’t need a PhD in Business or Physics to decipher baggage fees! The cost of flights is broken down so you can choose less expensive days to fly. Highly recommend this app and airline.
Can’t trust this app
by Ron6z6 on 2018/12/08 06:41
I’ve tried several times to book flights on the Air Asia app using preset user profiles for my family. Every time the App displays all our birthdays on the booking one day off from the dates in the profiles and I can’t change the dates in the booking. I could go ahead and finish the booking but I have no confidence the birthdates on the booking will match the right birthdates, and this won’t match our IDs when we check in. I cant risk booking here and risk losing the ticket due to an invalid date. I just can’t trust this app.
Ms. Tho and Mr. Jacob travels
by Capt Hebert on 2019/02/23 00:54
We were traveling from Malaysia to Jeju Korea and they made my girlfriend buy a second ticket because she is Vietnamese. I told them 100 times she doesn’t need visa for Jeju Island. But they would not listen. As if a second ticket would have changed that. Any way I bought another ticket for no reason. Still love Air Asia regardless
Erratic
by Peter, Austin on 2018/01/20 08:04
So I just booked a ticket. It showed paid from an immediate message I got from Amex. But not paid on the Air Asia website. They wanted me to pay again. Can you imagine? Very annoying as obviously wrong. I called from USA to Bangkok. The good news is that the agent was very helpful and said it was all ok and gave me a ticket confirmation number.
Ticket payment and friend & relative list
by tinacbl on 2017/10/12 07:10
Lousy app. Been booked through this but suddenly when payment just stop I don’t know whether payment go through or not. Friends and relatives list gone have to re enter also can find on list. What happen????
This app is the worst
by Burrdawg23 on 2019/01/30 03:03
I love the airline but they have to get their booking process sorted out on this app. It’s been this way for years. I gave up on them two years ago and decided to try again recently. Same issues. It takes at least a half hour and 10 attempts to confirm and pay for your booking. And that’s when you can even log on... which is regularly problematic as well. I wonder how much $$ they miss out on from potential passengers just giving up....
Useless
by danielkr_ on 2018/12/03 12:33
Stuck in a traffic and I thought I could save my flight by checking in using the app from the passenger seat (I didn’t any luggage to check). The app kept giving me an error. Had to go through all the lines, by the time I was able to talk with the check in clerk, the gate was just closed. And of course the staff blamed me for the error, instead of being helpful or at least sympathetic. The app does nothing is just a waste of space in your phone.
App keeps closing down in middle of reservation
by YoDuggy on 2018/11/27 01:34
First, you have to go all the way through the flight selection, almost to entering guest details to get the full price. If you want to change departure or return date, you have to cancel that booking (Are you sure you want to cancel?) THEN START ALL OVER!?$&@:&?!&!!! Once I did go back to the beginning, the price went up $10. Stupid design, replace that software engineer.
Worst Airline
by Buonabella on 2019/03/03 17:46
This airline is terrible. They charge more for baggage then they do for flights. The customer service is terrible. They make you pay for everything including water. They scammed me and made me purchase a new flight otherwise they were going to charge me $790usd for my 30k of baggage. Then they said they would refund my money and after 3 weeks of jumping through hoops I haven’t seen a single dollar back. I will never fly his airline again.
Not user friendly for first time users
by Kellerblog on 2018/06/04 03:06
This app auto fills a lot of information especially birthdays, and as a first time user I didn’t recognize what it was doing. I realized it immediately after submitting my purchase but even 40 seconds later I couldn’t change my order. I spent an hour in the phone with customer service and they couldn’t help me so I bought new tickets... and lost 5000 baht (about 150 USD)lots of things that could be improved
How i feel
by おももたろ on 2018/10/29 09:58
I like how this app works but the app couldn’t scan my cards. I hope this prob will be fix soon.
New customer not impressed.
by ComcastJoeS on 2019/02/17 17:55
I’m visiting Thailand and Vietnam in September 2019 with a group of friends from Europe. I read one of your customers reviews at your Apple App Store. It related to an incident in June of last year. Where the customer and some others were stranded at the airport and didn’t get the help with Check-in from your staff when your Check-in machine didn’t work. One would expect you to respond to such a Negative Review. DOES THIS MEAN that the rest of your company has a bad attitude towards its customers. AirAsia must have a monopoly or your business will suffer. I will look for alternative arrangements when I make my bookings and earn my friends about your problem.
Why are there many error message too often?
by swkr on 2018/08/20 01:10
Trying to book a flight but got error messages more than 5times so have to go out and come back to app and key in detail data over and over again😨😰😨😰😨😰Pls fix this issue asap
Buggy!
by turnervisuals on 2018/03/04 05:38
When it works it ok but very buggy and unreliable. While it works on iPhone, it will not recognize user name/password on iPad. I’ve troubleshot everything and it just will not work. iPhone version crashed just I was about to board flight; luckily (since I’m wary of the app) I had a paper boarding pass, but that would have been a pretty crappy situation if I had not had paper.
Stupid rules
by CoryPronto on 2018/12/22 10:13
I accidentally opted in to buy checked luggage for the returning flight in a one way trip. My bad, but course the online checkout process is designed to trick users into buying all the add ons. Customer service wouldn’t allow me to cancel that. Whatever I get it that’s part of the model to make some extra cash. Later I tried to see if I could change the checked luggage option from the returning flight to departing. Support said I had to purchase an additional option. There’s no refund or change here for AirAsia. Why do such a boneheaded thing when you have the easy opportunity to do the right thing for your customer?
Poor Check in Process
by arireviews on 2018/08/14 11:00
The worst of all of this app’s lack of functionality is that I am never able to check in to my flight from the barcode screen where it asks for email/phone number. Their website is also conveniently not working, making it impossible to check in to flights before arriving to the airport
Good low cost alternative airline
by Evelynp. on 2018/06/04 02:45
I find their planes clean and their service better compared to another low cost airline. Also more convenient.
Did not show return flight
by Yomama96 on 2018/03/25 04:37
This app is not very useful. It did show my outbound flight (BKK-MLE) but I was unable to find, check in, or show my return flight (MLE-BKK) one week later. Even your website was highly confusing (had to click BKK-MLE to “check in” for return flight. Website check in did not affect or fix the app.
App has all kinds of issues that freeze up
by moronic request on 2018/06/17 00:36
Very difficult to book tickets. Requires repeated attempts. Will not take the names as written on the passport such as hyphenated names. Changes birthdays by 1 day. Repeatedly comes up with arbitrary errors especially the “unauthorized” error. Flights on planes are great but I would fire the IT firm and hire experts not novices.
Poor App
by Unsuccess on 2017/11/30 06:10
Please redesign the App, page is difficult to navigate, don’t needs many information to get to destination, search around from other airline see how they developed their. Also design Touch ID and Face ID to login.
WARNING!
by Spiral14 on 2018/09/10 04:40
WARNING!! Bad business practices, fraudulent actions against customers. Was double charged for a flight and AirAsia refused to reimburse the additional fare. Credit card company advised to file claim against AirAsia. Pay the extra amount if needed and fly a different airline. AirAsia is aware of its own scams and disregards when the issue is brought to their attention. I repeat! DO NOT BOOK WITH THIS COMPANY. FRAUDULENT!
Trash
by granasamsa on 2018/03/03 15:04
Maybe you should start to think about reducing your overpaid apps developer’s salary. I don’t know how they work this things from a light and useable app into heavy memory thirst app and simply freeze. I can’t even edit my passport details! I’ll just stop using this trash until someone give a positive review with the improvements.
Confising booking detail options on app
by hulky husky on 2019/02/04 09:59
I spend a couple of hours only just to try to figure out why there’s addition baggage charge when I choose loading luggage. But in more option sections there were more additional luggage charges. Stupid and waste of time. Poor application.
Inflexible
by kgc77 on 2018/12/05 04:24
Could not select value Pak for one of two passengers. Also kept getting bumped when trying to compare on other app which was better to use USD or Malaysia money. Very frustrating that it would not let you modify after going through whole process.
Family & Friends not seen when buying
by chuck_aimy on 2018/01/04 06:13
I cannot insert family & friends name despite they are already in the lists. Some app bug I suppose. Please check on it.
Assigned seats scam
by Fustrated flier on 2017/12/25 07:42
I purchased a ticket with the "value pack" which included assigned seats. However upon reaching the seat selection page, all available seats are either exit row or hot seats which requires additional payment. If I chose not to select a seat, the system will not allow me to proceed. What kind of scam is this?
So happy my booking is through.
by SEE😄 on 2017/12/29 22:34
Easy App to book through
A little more leg room
by Wagyna on 2018/02/01 06:23
Everything else is just enough for a low cost air company
Terrible
by john.york on 2018/07/25 15:49
As a premium passenger who is buying a premium seat it has taken me 90 minutes in the web site to purchase my ticket. Terrible. I called the reservations number and did not receive any help. You should fix your process. It is broken.
John Whittier
by On the Lamb on 2018/04/02 04:19
Should offer one last chance to make sure dates, etc are correct before running credit card
Simple to use.
by Lots of ads 20131219 on 2018/02/09 04:29
Being often challenged by new apps, this one is simple and gets the job done.
Great Company
by gerogejackson on 2019/04/05 07:07
I always have a great experience with Air Asia. No one is better in this part of the world.
Rip off
by Akonruleseveryone on 2018/02/28 07:46
They charge an insane amount because they know they have a monopoly. You used to be a decent, reasonable airline. Now you charge $40 for checked baggage and $24 for a ‘credit card processing fee’ I will ALWAYS choose another airline if I have a choice. Not a good business model.
Great airline and great app!
by Shizzle the guzzle on 2018/12/26 06:15
The app makes everything so easy and AirAsia is to my surprise, a good airline!
Slow and unfriendly
by gladfoundletfo on 2018/08/15 14:44
Tried to book 4 tickets from Penang to Johor Baharu. Took me 3.5 hours and at the end I have to change all my planned dates because the app is not friendly and the respond was slow. By the time I got to payment, I lost the seats for the dates i wanted
If AirAsia wasn’t bad enough already
by AppJusticeLeague on 2019/04/12 08:47
Talk about a terrible airline app if I ever used one! It is difficult to find your booking information, the only readily available features are up-sells to increase your booking amount, and there are even ads!
Busted
by Magic Marv on 2019/02/20 19:21
Used to usable but after the last update it’s worthless. Filter settings are broken and unable to change them. So, the app only shows 3 flights out of Hong Kong because I’m stuck with a 13 hour flight minimum. Fix this garbage!
Many shortcomings & error
by Cakrit on 2018/09/26 11:09
App only works half the time and completely resets when an error occurs anywhere during the booking process. Frustrating!!!
Fake promotions
by Waste time 8890 on 2018/02/02 22:12
App is fine. 3 starts because of routine notifications for promotions that doesn’t seem to exist or possible to find. So annoying and a waste of time.
i can’t open app
by Admaeesh on 2018/12/30 05:50
From the last update i can’t open app. i have deleted somany times and installed, still not work.
One star
by babing123 on 2019/03/27 11:00
One start because its kidda cheap ticket but wait if you want to cancel your flight within 24hrs, or you want cant swith flight, you cant refund your money back, and even tho you made a mistake to write your name they cant change. I NEVER BUY TICKETS HERE. 👎🏼👎🏼👎🏼
Fair airline
by Phillip1026 on 2018/04/06 03:38
When you book Prem Flex not all airports offer service. Sometimes they don’t board by priority. Website slow and tough to make changes. Dr. PW
Rating Trends
0,44,0,33,0,32,11,16,0,42,0,27,0,21,0,41,0,31,18,9,0,40,0,27,0,35,12,0,26,13,22,12,0,22,11,12,13,19,12,4,11,13,9,8,5,3,4,5,4,0,0,0,0,0,26,0,2,3,10,0,11,3,5,4,1,3,0,12,4,2,1,2,6,0,8,0,7,5,0,6,2,1,2,0,5,0,2,0,3,3
All Versions
4.0
12,124 total
 5
8,606
 4
1,846
 3
758
 2
254
 1
660
Current Version (6.1.60)
5.0
11,984 total
 5
8,586
 4
1,836
 3
748
 2
245
 1
569
Version History
More...
Keyword Volume Hits KEI Rank
ason app
0.00
19
fergus app
0.00
14
air assault
214
13
alis app
0.00
11
fare app
31.48
11
isis app
0.00
9
osha app
0.00
9
malaysia airlines
15.60
8
ansa app
0.00
7
yaaaa app
0.00
7
nok air
283
3
tiger air
279
3
airasia travel buddy
23.36
2
airasia big
55.70
2
airasia
447
1
airasia berhad
182
1
air asia
272
1