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App name
T-Mobile
Description
It’s everything T-Mobile at your fingertips. Pay your bill in seconds, track data on the go, shop for the latest devices, and so much more. You can also connect with a T-Mobile Expert 24/7. Note: Messaging in Spanish will be available soon. For now, you can chat in English, or call anytime to connect with a Spanish-speaking Expert. Download the T-Mobile app today! Have feedback? Email us at iphoneapp@t-mobile.com
T-Mobile
by Gakilra on 2019/05/20 21:44
I love T-Mobile especially there t-mobile Tuesday
Usually works, but it messed up bad
by NoMoarAds on 2019/05/20 20:48
I’ve NEVER had an issue with this app before today, but I’ve had one bad enough to warn people. I was trying to set up a payment arrangement for my bill, like I’ve done a million times before. I thought I was approving the payment arrangement. Instead, I had somehow paid my entire bill (never mind that I was setting up the payment arrangement). That is a major mess up in an app where I have never had problems. Now my account will be overdrafted long enough to incur a fee, and my service may get cut off before I can set up the arrangement I was trying to get in the first place. When I called to get it fixed, I was informed that no refund could be issued until I’d already overdrafted and would take 24 hours to process, and that they’d cover the restore fees. If this app worked properly, I would not have to worry about any restorative fees in the first place. Q
Like service but not signal
by 12561267 on 2019/05/20 20:41
Like ok
Best mobile service provider app
by Armyag15 on 2019/05/20 20:08
I rarely review apps, but this app is an exception. This app is so well laid out, has all the information you need, up front. I’m in the process of transferring over to T-Mobile from AT&T, and T-Mobile app is leagues ahead of the AT&T app. On AT&T, you have to hunt down through many sub menus to get any details about your account, and it’s slow. This app is fast, and a joy to use. With I can give it more than 5 stars.
13 + years and still going!
by Jen Jen7 on 2019/05/20 20:02
I’ve been with Tmobile for a very long time because they have good plans, purchase device options and most importantly, EXCELLENT customer service!
Awesome
by Botijas86 on 2019/05/20 18:25
T-Mobile is a great app. I have had T-Mobile as my cell phone provider for almos 12 years. It keep getting better.
App works
by Larrymsch on 2019/05/20 18:10
The app is excellent succinct and to the point
Awesome Representatives
by Doreensb46 on 2019/05/20 17:12
T-Mobile has always treated me like a friend, not a customer. I would never switch, no matter what I was offered. Thank you! 🙋💟
T-Mobile
by meme421 on 2019/05/20 16:11
I have been on this network for three years, i thought about changing but the prices are just right for me.
AGG
by agggf15 on 2019/05/20 14:40
Very happy with the service
Service
by gwynnr on 2019/05/20 13:49
Here lately my services is terrible, drop calls is happening frequently
Great customer experience!
by JJonanthanA on 2019/05/20 13:45
Every time I need help your customer support team is always more than happy to help me! Thanks!
T mobile app
by markows on 2019/05/20 12:48
I have an iPhone 6 almost new and since I download the app, this has been down often or freezes it
Erik Rules
by Pete N5 on 2019/05/20 10:31
Erik from the T Mobil store in Lancaster NY was great.
Hmmm
by Wonderful17 on 2019/05/20 01:44
This app needs a update I’m still not able to go to the bill section on the app
Service
by Progreso51 on 2019/05/19 22:44
Excelente🏆
Love it
by Ms Thug Life on 2019/05/19 18:52
Just got my T-Mobile service and loving the deals the promotions this is great I will recommend family and friends
Best phone company
by LindaYor on 2019/05/19 17:53
Far the best. Good coverage amazing, fat internet, i can use internet on the plane to send text messages best of all the Netflix is part of the contract.
Our experience was great!
by 100% Positive on 2019/05/19 16:47
Great costumer service, last weekend when we changed our carrier. We went to your store in Decatur Alabama. Drew was our host and was Able to answer any and all questions. I don’t know anyone as knowledgeable with cellphones, features as Drew was. He is a fun guy! This was our best experience ever. Thank you all for an exemplary experience!!! We found a new home. David and Araceli Mayer, Decatur Alabama.
Review
by ali vaziri hamedani on 2019/05/19 13:00
Always friendly and professional customer services. People are polite. The tried to solve my problem fro overseas. I have been with con many for almost 4 years never had a bad experience inside store or on the phone. Keep it up
Excellent Company
by Duchess Of Florida on 2019/05/19 12:44
I have been with TMobile for a while and the customer service representative over phone would get 5 stars *****but the ones in TMobile store do not acknowledge you sometimes when you enter store. You stand and wait and wonder if they see you. I know they might be busy but a little,” I will be with you a moment “ would help. Apart from that T-MOBILE rocks !!!
App is unresponsive and obsolete
by NatBat99 on 2019/05/19 05:30
This app used to work great but now I can’t even click on anything. It shows a white page with no text or buttons. I can’t pay my bill or check my account (which is what I got the app for) rendering the app obsolete. Please fix this issue!
T-Mobile vs. the Other
by billyjooejimbob on 2019/05/19 05:22
Those other guys have nothing!!! I cut my bill in half! Brought my own phone over from the other company and have 0 none nada issues with connection or reception! I could have saved myself thousands if I had made the switch sooner!
Muy buen servicio!
by Juancho rumba on 2019/05/18 23:26
Me gusta T mobile porque su servicio al cliente es excelente, específicamente los asesores de atención telefónica siempre son muy amables y me han brindado soluciones eficaces y oportunas a mis inconvenientes, tienen un equipo de expertos excepcional, felicitaciones.
Customer service
by lilwill1969 on 2019/05/18 22:02
Has the best customer service of any cell carrier of any I have felt with. And. I have had. 5 different carriers in the last 10 years
Love you guys
by ThiWill87 on 2019/05/18 21:26
Everyone hypes their service providers, but when you really look at the grand scheme of things all the companies can give you a phone line, internet, and so on......my point is I’m with you all because of the way I have been treated....from the ppl who help me pay my bill, setting up a payment arrangement, (I know I’m not the only one who has done this a time or two), to the employees at the different stores I’ve visited over the US....customer services and how I’m treated is what makes me a loyal customer. Always friendly on the phone line, and when in the stores and I have my children they are always super chatty to them as well as being mindful of my time. Thank you Your customer Thiffany W
T-MOBILE TUESDAYS
by GOODMORNING👁☕️ on 2019/05/18 19:26
T-Mobile HAS THANKED ME FOR BEING A CUSTOMER😀I WOULD TO NOW THANK T-MOBILE FOR TMOBILE TUESDAYS THANK.YOU TMOBILE FOR MY DUNKIN DONUTS COFFEE WHICH I HAVE BEEN ENJOYING EVERY WEEK 😋THX TMOBILE☕️👍👍
Great Customer Service Diana & Tamara
by Kekausa on 2019/05/18 18:17
As a Business customer, I've had great experiences every time I visit this store. Awesome customer service, Diana and Tamara was the Sales Representative that assisted me with getting new line and all the information transferred. She also audited my account and switched me to the better plan. Great savings. I have been a 10 year customer with T Mobile and she was the first to thank me for my business. Dream Work Basement(Eddie).
Courtesy’s services
by esquirel on 2019/05/18 16:41
In Tmovil the client fell like relatives, and they are always ready to served .
Service in App
by Moreno217 on 2019/05/18 16:23
There is many times that I will be on the APP and it will just kick me out!! In the middle or processing a payment or looking at phones. These has happened more than once. Even after the update
never works
by wisher1 on 2019/05/18 12:34
app never show any details for my account
I love T-Mobile
by Saffett on 2019/05/18 03:23
Number one 👍
So far so good!
by Rosiview on 2019/05/18 00:05
I only had a problem with service 1 time at a club in Joliet last Saturday night. After their WiFi popped up, I had no problems. I'm going to my niece's in nw Chicago this weekend so I'll check it out there.
Switch now to T-Mobile
by SamehHenein on 2019/05/17 22:14
If you are not a T-Mobile customer I believe you are missing allot on a great service and amazing deal with FREE Netflix account. We are happy to be with T-Mobile and we have been customers since 2013.
HotSpot
by Cadillac tru on 2019/05/17 21:29
Hi my Hot spot is UNBELIEVABLY SLOW ,when using on my PLAYSTATION 4 PRO
Deandre009
by deandre67 on 2019/05/17 20:33
Sebastian G. Gave me great customer service .
Bad App
by Dlovepink21 on 2019/05/17 19:01
I like TMobile but this app is worthless and very slow! Please fix so I can give a higher rating 🙏
Bill history not working
by bill history on 2019/05/17 18:25
Tried to access my previous month’s bill but both website or app feature not working
Crashes constantly
by Toyshigadee on 2019/05/17 15:46
I recently switched from sprint two weeks ago & I’m feeling it was a bad decision. This app literally worked the first week & that’s it. It says it’s loading but just loads a blank white screen. I can’t see my bill or any act info, i have to go to the website which is time consuming! On top of that,The service is trash!!CONSTANTLY drops calls!!!!! I’m so frustrated, considering just taking this L & switching back to sprint
Don't tell me other cell services are better then T.m..
by Pantepiyeu on 2019/05/17 12:43
I love my T.m
NHD
by Nruharidas on 2019/05/17 11:02
I like the assistance team
America’s Favorite
by Mommy Peaches on 2019/05/17 08:36
I drive Uber/Lyft therefore I solely depend on my cell phone in order to survive; T-Mobile never disappoints. Meaning, I never lose service and more importantly the customer service is the best ever! They hold true to the real definition of a team of experts. T-Mobile genuinely care about their customers. 👍🏿
Update
by DirtySteveUSMC on 2019/05/17 03:46
Ever since the last update I cannot see my history Phone calls Texts Etc
T- Mobile
by Lasvignot on 2019/05/17 01:43
Good service! Great assistance! Great personal ready to help you eith great customer service
Great
by antonia7895 on 2019/05/17 00:27
I love t-mobile I don’t drop as many calls
Awesome web page
by Bologna Too on 2019/05/16 23:21
And excellent customer care. It doesn’t get any better than Team Mobile!
Love t mobile I love I love love I love you to much Yeasssssssssseeeedeeeeeeeeeeeeeessssssssssse
by omayra44 on 2019/05/16 22:18
❤️🌺❤️🌺❤️🌺
Customer Service on Point
by MilliedBlessed1 on 2019/05/16 21:40
The customer service team I speak with are always warm and friendly. And they actually solve your problem. Great job
Chat feature is good
by Hassanali20 on 2019/05/16 19:22
I like the chat feature very much. Gets things done easily.
Will not work if you download on a non T-Mobile phone!
by petstogo.co on 2019/05/16 13:05
This application is trash. Will not work with your phone unless it is a T-Mobile cellular device. I can’t manage my account without having to log on through a desktop! It’s ridiculous. I’ve had this happen to me several times now. They really need to fix it. Can’t make payments can’t even see my account information!!
The home screen doesn’t load.
by Pro. D. on 2019/05/16 12:33
The home screen doesn’t load. I tried reinstalling the app and restarting my phone but nothing works for me.
App improvement siggestion
by Less Games on 2019/05/16 04:13
I wish I can see more details about my future bills on the app. I just made changes recently and I don’t see it on the app
The best service I will promote
by applecinnamon76 on 2019/05/15 21:36
You have provided me many features to help protect my identity. I am the owner of AppleINC 🔗appleatcarnigiehall.com. There have been many devices distributed by Tim Cooke stating he was the president of Apple. I have a large network of family members and extended family plus very many famous people who are really great friends. I have to get the black market devices off the market but I would like for T-MOBILE to carry the real devices and have the Apple devices paid for cash upfront. I thank you very much for your help and services. Sincerely, Bryce Kamenski, Founder Of Apple Inc
Please fix this issue 🙏🏾
by S H a Q u o N on 2019/05/15 18:40
The app itself is good. I love it. But it recently started giving me problems. All the tabs except “more” and “account” will show nothing.
I love T-Mobile
by Davia_xoxo❤️ on 2019/05/15 16:42
I love T-Mobile
Useless Bloatware
by fmanans on 2019/05/15 16:31
Deleted! Never worked in iOS 12.x and no fix action in iOS 12.3
Trash
by Jina Jean on 2019/05/15 06:41
I can never refill my account. The app literally does nothing but open up. I can’t do ANYTHING!
“Bill” And “Shop” features don’t work
by thatscats on 2019/05/15 06:15
The bill and shopping features don’t load - it’s just a white screen. I can view usage, though, so that’s alright.
Gibsonton
by Mac_Traveling_Man on 2019/05/15 02:56
The Gibsonton FL store is always on the top of getting my problem fixed or updated.
Fix your app!
by Real beard on 2019/05/15 02:09
Fix your app! I can’t access my bill via your app. So I can’t see what I’m being charged or pay my bill early. I’ve told whoever is on the other side of your in app messenger of the issue several months ago. This has been an ongoing issue. I switched from Verizon because it’s cheaper but come on this is an issue that needs resolved. Other than that I have no issues with the service.
Weak signals in Reston and vicinities
by Doctor saab on 2019/05/15 01:43
Specially in and around my house in Reston , VA voice signals are weak that causes static sound and interruptions of conversation .
Enviar mensajes
by Alain Novas on 2019/05/15 00:29
Me gustaria poder enviar mensajes a cuba directamente
Bye bye ATT
by ClaudiaAnay on 2019/05/14 20:09
Just switched providers from att . And let me just say. Not only are the prices insanely satisfying but also the customer service . So happy and pleased and I’m only 4 days into the T-Mobile service. Excited to learn more about the perks and customer appreciation approach!!
Love ❤️ T-Mobile!
by mi cucita on 2019/05/14 17:25
I have been a customer of T-Mobile for awhile now and I ❤️ T-Mobile! Excellent customer service in store and over the phone too!
Slow
by Peaches happy on 2019/05/14 17:08
I find that some places like the downtown are of Chicago my phone slows up :(
App doesn’t seem to work
by disappointed yet loyal on 2019/05/14 16:43
Just downloaded the app and it is nothing like the pictures!!!! It used to be!!! What happened T-Mobile?!? All I get is a white screen for every option except to call CS or log out!!!! I have been with T-Mobile for over 18+years (voicestream days) and have made great improvements to plans, service etc. the app has always been a convenient way to pay my bill, change plans and now it’s either go online or call. FIX IT T-MOBILE!!!!! Once the app works again I will update the star rating
T-Mobile
by coachsugi on 2019/05/14 16:26
I’m very happy that I switched to TMobile
Love the app
by JaRod1452 on 2019/05/14 15:50
I like the app. Is customer friendly in amost averything. The bill section is awesome. I know everytime what I’m going to pay. Now, the only part I would fix or improve is the deals. When you try to add a line and get the approval for the deal is kind of hard since not everything is done in the same place. You have to jump from section to another instead of adding option/steps to streamline the process. Overall, is a awesome I just would like to see an streamline process to redeem deals like those you need to add lines.
Very dissatisfied current customer
by mama bear of 2 kiddos!!! on 2019/05/14 12:52
Everything that caused me to switch has been false. The gentleman that did my service transfer was nice. Unfortunately he lied about a lot of things which is so wrong in so many ways. I had currently been a member with sprint for 8 years. In the time with Sprint I had no issues except for the plan of pricing that seemed to always go up. I originally decided to switch to T-Mobile to lower pricing a month. I was paying 425 for 4 phones with unlimited everything and the phones of choice that I liked! Since receiving T-Mobile my feelings about switching has been very upsetting.My phones had to be down graded as well as paying $800.00 to switch over just to get the phone I didn’t want and a service I’m unhappy with. Two of the phones are not connecting to the WiFi anywhere and the things promised from the gentleman that currently explained that he was a manager and as long as I help him reach his monthly quota he will get his bonus and I will get my bill lower so to the perks T-Mobile offers! We also turned in two iPhone Max 256 gigs I phones a 8 and a note 9 which each phone was fairly new so to just recently upgrading from sprint. I feel I was lied to told what I wanted to hear and made to believe I was in better hands with T-Mobile April 26 th I made the switch and I’ve been unhappy since we got home and he didnt put the sims into the right phones. I feel quality over quantity and that’s why I was paying such a high bill with sprint because I got the phone I wanted and payed for good service. I pray I’m wrong about my situation with T-Mobile but I’m sure I will here sorry that happened to you but unfortunately we can’t change anything.
Can’t pay bill
by Cakedmau5 on 2019/05/14 03:47
The only reason i use this app is to try and pay my portion of the bill, however I never can because when I tap on the bill tab, I just get a white screen. Useless.
T-Mobile App is horrible
by gemini 610 on 2019/05/14 00:54
I can never ever do anything on the app. I can of course pay my bill but nothing else just a blank screen.
Love t mobile...please improve service in Orlando Florida
by cimderela on 2019/05/14 00:53
Lov t mobile...but just move to Florida ...you guys need to improve service here...I am an international flight Attendent...I have service everywhere inbred world...anywhere inching , India , Brazil or wathever country I am ...but can’t get service here in Florida...very scattered ...I am shocked ...please maybe you guys can do something about it...I really do t want to change server...love you guys!!!!!.....please🙏...do something to improve the service here in Orlando Florida ...específico in winter garden Fl ...
Great customer service
by Idontknowmyscreenname on 2019/05/13 18:43
He was vibrant and really helpful Vontay needs a raise!
Great Service
by Craiger33186 on 2019/05/13 18:22
Thank you T-MOBILE for giving me great service and taking me out of Verizon thank you!
January tenth in Lincoln Nebraska #GreatRep
by john herity on 2019/05/13 15:27
What can I say? From one business owner to another. January is a keeper!!! We were in Lincoln Nebraska visiting my daughter and her husband, Who had just opened two new lines, Plus equipment with you two days before. She also gave my daughter information on maybe if I brought my five company lines over we could save more money. So after talking with my daughter I decided to see what January could do. When it was all said and done with a few hiccups, I was able to bring all five of my business lines to you with new equipment and save money, now that’s good business!. January showed patients where most people would have a meltdown! She is smart she is focused and she is very funny! She also has integrity, She told us what she could do and made it happen. When we all look back at this experience we will have a good feeling about it, And save money. 👍 Like I said that’s good business. And when it was over she said thank you and welcome to T-Mobile.
Coverage
by omaharetire on 2019/05/13 15:04
Not as good as was sold my WiFi calling is not working when connected
Billing problems
by Jimmy cat 50 on 2019/05/13 14:40
Never have I had such problems with a company on billing. Changed to TMobil they were running a special that weekend $120.00 for four lines. I’m being billed $140.00. I have called twice with no help what so ever to solve the issues . I loose signal and internet all the time. Not happy at all. If I had the money I would switch back to AT&T. I joined in 12/18 and my bill is never the same amount.
Good
by supermak18 on 2019/05/13 14:28
Good
Billing details hard to see
by Muckey2011 on 2019/05/13 14:02
The app doesn’t support viewing billing details
Good
by Rich K , GLB on 2019/05/13 13:52
Outstanding
Why
by pill poppppa on 2019/05/13 09:42
App does not even load or work
Useless
by ShySpartan on 2019/05/13 08:33
It’s been over a year since this app has functioned properly. And still no attempt to fix it. Every time I load up the app to check something in/about my account. All I get is a white page with a link to the mobile version of the T-Mobile website. Which then opens in safari.
Excellent
by [Cor10] on 2019/05/13 06:00
Gets coverage every my Jeep takes me that lawnmowers can’t go.
Tmobile55
by CBWCBW on 2019/05/13 05:24
Great plan. Great savings. Glad I made the switch!! It pays to have a few years under your belt. Glad to know Seniors are appreciated.
Lo mejor de lo mejor
by xander669 on 2019/05/13 02:26
Excelente
Love T-Mobile
by hersheys20 on 2019/05/13 02:20
I have years with T-Mobile and they always help and very nice ppl I love T-Mobile
Doesn’t work at all
by Koss1024 on 2019/05/13 01:13
It just says “we’re not ready for you, go to website”. Are you kidding me?
Bad 2yrs
by Rio2k32 on 2019/05/12 23:27
They haven’t been consistent for a year an a half and punishes the customer from there service issues and nor only that I’m always having to call just to fix things an network problems smh just been a bad 2 years with them but the rest of the 14yrs where better
T Mobile rocks
by VK114 on 2019/05/12 21:42
I do not know of a single Wirless company that offers a value as great as T mobile. 1 hour free web surfing on air, T Mobile Tuesday goodies. They are awesome. Thank you TM.
Useless
by JayDeeEnt on 2019/05/12 18:49
Every time i get a new phone I decide to give this app another shot. Every time it’s absolutely useless. This time i have the iPhone X & each option i choose is just a white screen
T-Mobile
by m rita on 2019/05/12 13:28
I love T-Mobile because you get free stuff And the representatives are nice
Monthly rate decrease
by TLM 2019 on 2019/05/12 12:14
Been with you all for few ears now, should get to pay less for our bill now. That would be nice
Love
by Riicardo Pelo Chiino on 2019/05/12 11:18
Lo mejor T-mobile
AWESOME.
by fujtjtj on 2019/05/12 09:58
I was originally with AT&T but they were horrible, when i walked in to T-mobile the workers were extremely nice and made the process very easy and exciting. I suggest this service to anyone looking for a new phone company. 10/10
Network
by khtdcu on 2019/05/12 05:09
Need to upgrade the network loosing connection need to work on the set lights
I Love T-Mobile
by FinessinNivk on 2019/05/12 02:39
The Great customer service alone is worth it.
This app is trash
by Watchr on 2019/05/12 01:35
It’s good for to look up what’s on your account or to pay you if you get pass the 1st screen and that might take like 3 to 3 tries I gotta keep closing the app out
Love t mobile!
by afern98 on 2019/05/12 00:08
AMAZING SERVICE!
Can’t access
by ArcticBanana on 2019/05/11 20:30
It says sorry we are not ready for you login using website
5 Stars is not enough
by OldHeadMick on 2018/09/19 21:00
In a five star rating, T-Mobile customer service is an easy 11. We took the long way getting to T-Mobile having previous accounts with #verizon and #at&t, we are very clear on what bad customer service is like, but thankfully we switched to T-Mobile and couldn’t be happier. When it comes to customer support #2 Verizon and #3 AT&T are not even in the same league with #1 T-Mobile. Not only that, the reception is better than ever now with zero dropped calls or poor connections compare to the spotty coverage we previously had. If you want to switch to the single best Cellular Provider, don’t wait, switch now to T-Mobile. We are on a first name basis with our dedicated T-Mobile support team which is specific to just the area I live in, not the whole country or the whole state. If we have a question or an issue we contact Elijah and he will fix it quick AND will call back with updates so I know exactly what is going on, and it’s alway the same great guy, Elijah handling it. Have you ever had an issue with your cellular provider before? Did you receive calls every couple of days from the same person letting you know the status of getting it fixed and making sure everything is done correctly? If you want to be treated right and with respect and if you want a company that makes you feel like they care about you and that they want you to continue to use them for your provider, then you need to switch to T-Mobile, THE BEST one of them all.
Great..do hope they keep up tho😘
by Happy Wfi on 2019/01/16 19:55
There’s a lot of changes with a lot of companies that are offering even better plans w/ same or better coverage. I’m happy & have chosen to stay w/ T-Mobile out of loyalty. Plus I do see they are trying. My only issue is the same issue I’ve been saying for exactly one year & did what was asked and still got stuck with the same exact phone that I never wanted..except this one has actual me mechanical issues..it failed almost all of ur tests..but I can’t seem to get any help even though I pay $15/mo JUST for insurance on this phone. I’d really really appreciate if someone would PLEASE HELP. I also have jump and everything else and talked several people in my family into switching to T-Mobile & getting on the same plan. I’m an authorized user on the phone & in person at a store. Everywhere except online which is where it needs to be. Pls fix..my mother even was on the phone for many hrs & they fixed it but b/c I didn’t get the call it somehow didn’t go through. Enough. Pls help. She’s busy & is at work frm noon to after 9pm or later so help her by helping me. I pay for my phone/line/Insurace etc. There’s soooo much more but other than this ONE thing. Love T-MOBILE..thnx
T-Mobile beats Verizon performance in Houston’s Energy Corridor
by Anticlast on 2018/02/05 20:34
I have been a loyal Verizon customer for over ten years, but when I moved to a new apartment, Internet was nearly useless and even voice had insufficient signal (which after multiple service calls finally was confirmed by Verizon). Do not believe online signal coverage maps nor customer service agents who assert “good signal” (who I assume see the same maps), as maps apparently are based on tower locations and power rather than on ACTUAL signal testing by an on-location technician, which Verizon said they did. Therefore, I tried T-Mobile (without yet cancelling Verizon — I forwarded my Verizon number to the T-Mobile number) and found acceptable signal (not often a full 4 bars, but always 2) for Internet and voice. Plus, Internet works during a call. Finally, T-Mobile costs less. So, I cancelled Verizon and ported my Verizon number to T-Mobile. The only issue was that the T-Mobile number I got apparently had been reassigned too soon, as I got MANY calls and texts for the previous subscriber. T-Mobile does allow choosing a number for $17 at signup; I didn’t since I viewed the number as temporary, but I would recommend doing that.
Never changing providers!
by Olgs415 on 2018/06/07 00:51
I’ve been with Tmobile for close nearly 15 years and throughout those years with work I’ve had to elect to either change providers or carry two cell phones. I have always chosen to have the two phones in order to weigh out the differences and Tmobile has always come up on top. First off, I travel a ton. Tmobile provides the BEST global service that no other carrier is even close to offering. I always tell my friends who travel that they should switch to Tmobile if they’re worried about overhead costs when they travel for a long period of time. In addition, if you’re in any sort of financial struggle (which I can admit to🙋🏻‍♀️) they offer payment plans when your bill is due which is such a helpful tool to help lighten any financial stress that you may have. Lastly.. although I’ve noticed that the strength of signal may fluctuate in certain cities that I’ve lived in (ie. San Francisco- signal is stronger than Verizon and AT&T vs Miami signal is rather spotty vs the others), the customer service is always 100% on point. Throughout all of these years as a devoted customer, I will continue to promote Tmobile to my friends and family solely based on my experience.
Fed up with “System Errors”
by Singtilltheresnothingtoit on 2019/02/21 20:53
I have been a customer of Tmobile for 10 years and I can say that this network is running itself to the ground. In the past two years, I have had to call in to Tmobile MULTIPLE amount of times, wasted so much of my valuable time sorting out issues with constant bill changes. Every time, the representatives would apologize for the “system errors”... My bill amounts were constantly fluctuating. My most recent and last call with Tmobile, the representative told me that all the previous representatives were giving me false information and that my “promotions” have expired. First off, I never knew I had any kind of promotions goin on and that the contract I signed on for was the amount I agreed on. My bill went up $40 more than my regular bill without any warning or heads up!! In all this time, no emails or Tmobile texts notifying me of plan changes. Tmobile get your stuff together and get your communication together. I am no longer a customer with Tmobile because I am fed up with the random fees, bill changes and miscommunication on their part. Every single representative, you have to repeat yourself all over again. They say they take notes in their system, but those notes are never clear to understand for the next representative because they always end up telling me something different. Tmobile..... you’re a huge disappointment and don’t live up to your advertisements.
Glad we switched but didn’t get what we where originally promised
by James .C on 2018/01/30 04:55
Well I enjoy T-Mobile but I have to say the first day we came in we where so mad with att horrible service and being priced so high so we went and talked to these guys who told us we could buy 1 phone get 1 free and they would pay off our att phones and our price would be $60 cheaper than we where paying . Next day we come in talk to the Manager to get set up everything has changed we where misquoted and didn’t meet certain qualifications on turning in our old phones ( never told that before ) and the bill went way up because we now have to pay full price for the new phones so I am happy we left att but now we are paying more than we did with them and the internet speed and connection is way worse if I’m not using my home wifi or work wifi most things take a long long time to load. All in all we felt like we got played by used car salesman with the whole bait and switch method but we got put in a tough spot and had no choice . We spent over a decade with att paying over $200 a month and we will do the same for T-Mobile if they show they are better than them but currently we are not very impressed Staff is nice but prices and deals currently do not seem to be in our favor.
I’m a PAC, and TMobile leaves my account Vulnerable NO BUENO
by DeWaltHottie💋 on 2018/07/28 02:45
Iam the PAC@T-Mobile for the past 5 years to a business account and as well to a personal account each including four lines and one note no matter how secure I set my account(s) it has been compromised dozens of x. An unauthorized user once downloaded a Change of Business form submitted it online and set themselves up as the PAC and I’m so frustrated with how easy it is to make changes without my consent. My bill is quite high over $200 monthly with auto pay discount. I’m frustrated with TMobile for letting these things happen even when there are set notes regarding account, in store I’m promised a new lower bill and no that seems to fluctuate and I’m just about over TMobile and their lack of keeping my info personal info and account secure as always promised!!! I want to know if “McAfee” a VPN is on the phones prior to purchasing or was downloaded from App Store? I’m bn lied to by a user on my account and they use VPN always for any and everything they don’t even have the actual phone # that is appointed to new phone I provided. Please help me get rid of this app McAfee and forbid VPN bc I will not tolerate or enable the same o same o drama. Text Now app is quite unique but not nessesary for this user to have. And also the Calculator app that is fake or A Vault for hidden content encrypted files and Quick Memo+ seems to be a voice/data/sms/mms app.
Good phone service
by Hoptowngirl on 2019/04/09 15:01
I love Tmobile , but when you have problems with your phone and go to the apple store 10 times in the course of a year and a half due to phone system failure and not working properly with a medical hearing device a BAHA 5 it gets very frustrating and just makes us wanna just say the heck with it why bother even having a phone ! The hearing impaired and deaf get cheated every time . Sad too . Now I just keep what have and cross fingers hoping it will work some day . So just using it mostly for texting and when it does work I can call or talk on it some days . There should be a special program for the hearing impaired and deaf community . So far no cell company has anything for us 😔. Last visit to apple is we don’t know who to fix it other then to tell you to upgrade your phone or upgrade your hearing device . Well hearing device is upgraded at a cost of 5,000 4 yrs ago just paid it off . Can’t afford to upgrade the phone with such huge down payments and large monthly payments . Sure wished a cell company thought as much about the hearing impaired and deaf as much as they do about the hearing folks .
I absolutely love T-mobile!
by WiseBeauty82 on 2018/04/02 12:03
I love autonomy & this app let's me do most things without needing to talk with a CSR. If I do need one, I can make a call directly from the app (or have someone call me back). Their customer service has improved greatly over the years which has caused me to stay with them (and this says a lot coming from a non-loyalist like moi). Fun fact: when I switched back to T-mobile in May 2017, their sales rep told me that I qualified for the carrier switch. When I tried to use the credit, I was told that I can't because I used it already and it's a once in a lifetime offer. A supervisor listened to the initial sales rep recording and credited my account $250 for the mistake. I was worried that my switch was a mistake at that point but overall I'm glad that I stuck with them. Another great point is that I never have a dropped call anymore and my internet is fast...sometimes more preferable to my regularly disconnecting Spectrum internet. Plus, I now have my mom on a T-mobile plan and, although she's still getting used to having unlimited internet, she loves it and is very happy that she switched from us cellular.
Took a chance
by Soggytoothbuzzy"@"@ on 2018/10/25 18:31
I switched from Sprint so I called and did it over the phone. Got the sim in the mail with little instructions. The rep didn’t ask if I wanted my number ported or insurance on my phone. Biggest issue was explaining the process and what to expect was anemic. When it came time to port the number I had to get sprint and T on the phone. The process was full of missinformation and dropping the ball on both carriers part. The T rep heard me pay off my phone with sprint but didn’t offer insurance and I admittedly didn’t think about it. 3 weeks later my phone was stolen. She also heard that the bill had to be paid off (which wasn’t true accord to the sprint store) but she still told me it would take 24 hrs to port the number despite knowing my sprint bill wasn’t paid off. I was without service for 5 days that turned into almost two weeks somehow. You have to repeat intentions, don’t assume anything, expect to be given inaccurate and incomplete information so you can get get the change to happen. There were lots of other issues but that the majority that will color your experience of changing carriers.
Ugh get it together Tmo
by Organy on 2018/10/07 22:08
I am so sick and tired of my first stop after a long hold time of listening to horrible music, being in the Philippines or Sri Lanka. I am so sick of the “States” being an optional option where I have to REQUEST the transfer and half the time they argue with me about it and just literally every word they say to me is read off a script. This app is starting to blow. It rarely works. Plan features I am “grandfathered” for I can not even access anymore unless I call Tmo directly and go on a ridiculously long hold time and repeated foreign transfers until I finally meet ways with my “team of experts”. Now there was another update, strange cause I never updated in the App Store and I can no longer EASILY access and manage my account add-ons unless it’s now a 5-6 screen tap process Also when my hold time is only 5 mins (some rare times 15) I am offered the “call back” feature where they do call me back in that time frame, but I am placed on another hold of usually 10 mins minimum and than to the Philippines we go. Why can’t I have an option that (if applicable) “to speak to a rep in the states your hold time is at least 1 hour” Stop sending us to foreign countries where there’s constant language barriers, unhelpful staff, and reps who speak to us like we are robots. It’s disrespectful
Best store best guys on the planet
by redchick1 on 2018/10/15 21:49
I wander into the Edison store on route one and a bad day trying to run away from an abusive relationship what I end up with is an experience with stand up and then in a standup place two phones a speaker hooked up I’m just I’m just can’t even I’m choked up you know these guys were instrumental in creating me my sound that is as I’m a musician but I didn’t really know it so when you know it and you don’t you need something to pull you back and you need a base you need stability you need people you can trust and I’m telling you these guys are the real deal starting with Juaneill right on down the line Johnny man I mean you really just can’t go wrong. Page I mean I don’t know what can I say you were the first one you were like yeah you could work here then I get sick I some stomach issues were in the hospital and then I came back I mean I’m trying to get roots in a place where I’m all alone and so now I don’t feel alone and the truth is this is a very long review I could write a song about it I’m just very grateful much love Denise Montaruli
Frustrated... 📞
by planeKrazy on 2017/11/14 00:45
I used to be a T-Mobile addict but I’m getting little frustrated with the service, or rather lack of.. I travel for a living and spend many days on the road. The international coverage is nice BUT more often than not it’s at dial-up speed. 😤 All that’s missing is the fax machine sound dial-up modems used to make. 📠 It’s quite embarrassing actually.. I have iPhone 6S with the latest iOS and network settings. T-Mobile shouldn’t advertise “international coverage” but rather - “international dial-up-speed when-you’re-not-in-a-hurry coverage”. Not 3G, not 2G not even Edge. 28kb dial-up speed is more accurate. Hong Kong, Frankfurt, Dubai, Bahrain, New Delhi, Shanghai, Berlin... yeah, basically the same. Yes, the phone calls work great and are of great quality. Online access? Not so much... Domestically half of my T-Mobile WiFi calls drop? Not sure why, showing a strong signal, both WiFi and phone signal, it connect, then it drops. I feel like T-Mobile is so big on having great deals for new customers that they’re forgetting the current customers. Basically they seem to be focusing on quantity versus quality. I hope I’m wrong. Haven’t given up on T-Mobile yet but sadly it ain’t what it used to be... 😔
My t-mobile experience
by nu Expectations on 2019/02/09 04:39
A few days ago I had the pleasure of speaking with an operator named (JAY)@T-Mobile in Birmingham Al Office, she really went above and far beyond her job duties for you guys she was extremely helpful polite, very cordial,attentive, she kept me engaged in the conversation speaks very well seeing if all my needs were met, and satisfied just all around Beautiful experience for the first time calling getting someone like her, I just loved speaking with her and usually I’m transferred 3-4x before I’m helped but she stuck right with me thank you Jay and if your wondering We are NOT RELATED and trying to make her look good for her Bosses she is as Genuinely Lovely on the phone, I can tell from our conversation and I hope that you read this at the next meeting as her wonderful warm smile lights up the room, I could tell through the phone but that being said I didn’t get a call to do a phone Survey, on her so I’m hoping this will suffice. She is truly 10* or Ten start quality to whom it may concern. Thank you Ky DeShawn Porter Northport, Al. Thanks again “JAY”
If I could only get a signal
by Super chip key on 2018/02/14 03:31
I would give a full five star rating to T-Mobile because most of their services are great but one big problem. When I am at my shop/house I cannot receive signal and they cannot seem to fix that for me I have to rely on my Wi-Fi in order to give me a phone signal at my home/shop. With today’s technology you would think that someone from their engineer department would fix this problem due to the fact that I have complained about it numerous times but no one has been able to successfully fix the problem. So I suppose for now I will have to continue to use it on Wi-Fi which I have to pay for every month so that I can have phone service at my place. They also tell me I am right between three cellular towers but I just can’t seem to zero in on the signal to give me a good phone signal at my place. So I am just stuck with Wi-Fi. Maybe just might get to the right place at T-Mobile and someone will care about it and see if they can actually repair and fix the problem sometimes it takes no will to get a little oil in order to get something done maybe just might reach the person at the top. Outside of that T-Mobile is a wonderful company.
Annoying Service
by ironm949 on 2019/04/01 18:20
Service is good but it could do a lot better. Friday when I was in the hospital in a waiting area, everyone that was sitting around me had service except me and that mad very upset. When I asked everyone around me who was their carrier, they all said Verizon. I have been a very loyal customer to Tmobile and I feel like they should feel the same way I do and treat their customers like loyal customers because we spend our hard earned money with you to have top notch service without any delays or no service at all at some times. This is unacceptable. If Verizon can provide excellent service to their customers then I know Tmobile can do the same. You need to listen very carefully and take our complaints very serious because if you take to long to provide the excellent kind of service that we all want and expect from you, it might be too late, and Verizon will be the one taking all of your gambling chips off the table. Treat your customers with respect and loyalty and they will not abandon you, because we are loyal to you right now, but not for long if we keep receiving bad service. We will abandon ship quick.
Horrible service at a location on the east side of El Paso
by VanPo1118 on 2018/06/29 15:53
I decided to switch to T-Mobile and start a business account. My husband and I wanted to buy 4 iPhones and port 4 phone numbers. As soon as the rep found out we could afford to pay for the iPhones, his attitude changes right away. He spent about $3,000 and they had a special buy one iPhone get one free, which the rep did not tell us about. The rep just took are money and sent us on our way. I asked him how to get a Netflix account and he just said get the app and figure it out. It wasn’t until I received a phone call from someone’s at T-Mobile, his name was Cyrus. He called me and ask about my experience and just fixed every problem I had. He actually cared that I took my business to T-mobile. The only reason I’m giving a 5 star review is because of the gentleman that took the time to call me. The service I got at the actual T-mobile store was even a 1 star service. They were rude and just cared that we could afford to pay for the phones upfront.
They’re moderately great
by christopher ggg on 2018/09/11 03:47
I would have given four and a half stars but I called to change my number one day speaking to the 611 customer service and she went onto to say that it was good I was making a new chapter in my life and then gave me a number with a prefix (XXX)666-xxxx then stated I hope your not superstitious but I don’t get it how she said it was the only number it existed I knew she was lying and then I still paid 15 dollars for two lines to get the number changed. Ridiculous I been with them for 5 years and have 5 lines but I guess that didn’t matter either. Service is ok I don’t go a lot of dead zones anyways and they do try to train every my matters. Usually if I speak to management I get what I want. Oh and in the United States only. The Philippines people usually don’t care to please you but if you get transferred back to the US the Americans will help you more because it’s a US based company with US residents paying their payroll. Anyways I like the t mobile deals better than any other carrier. Other than that I can go to another carrier but I’m lazy or unless I’m provoked to I will otherwise this works. But not the best.
Works well
by PaulC72 on 2018/06/07 15:43
Updated-I have revised my review to five stars. Apparently all three of the numbers on my family account were linked together, which causes a problem with this new app. If you have a family plan make sure the numbers are unlinked and you will be able to see all of the numbers on your family plan in the app and manage them as you would expect. Original review: The updated t-mobile app Is visually appealing, but functionally worthless. The problems began when it misidentified which account I am using-I am the primary account holder but it recognized my phone as another phone on my family account, and refused to allow me to view or make changes to my account. The app update notes state that T-Mobile is listening, so if that is truly the case, please fix this app and make it more like the old app-which was actually very useful if a little dull in the style department. At this point in time the app is completely worthless and I might as well use the website.
Superb customer service
by egileyes on 2018/02/28 00:11
Hello T-Mobile...I am a big fan of your company. I cannot think of one thing that it lacks in. But, what really stands out is the consistent customer service which is consumer and people friendly, as it is helpful. Today I had a memorable talk with one of your customer service representatives, Suzanne, who is a delightful and gracious person that exceeded all expectations for someone like me who was unclear and anxious about my account and its usage. Suzanne has much insight, knowledge and perception to clarify and enlighten people, and all in a way that “builds up” others. She walked me through every step in a way that I could remember everything after our call had ended! That’s saying a lot. I have not encountered such overall skill since my days of being a senior officer in the U.S.Navy! My recommendation is that she be retained and advanced in the company, as her performance reveals yet more talents that many other companies would covet. I write these words with joy and gratitude. Sincerely, Egileyes
January tenth in Lincoln Nebraska #GreatRep
by john herity on 2019/05/13 15:27
What can I say? From one business owner to another. January is a keeper!!! We were in Lincoln Nebraska visiting my daughter and her husband, Who had just opened two new lines, Plus equipment with you two days before. She also gave my daughter information on maybe if I brought my five company lines over we could save more money. So after talking with my daughter I decided to see what January could do. When it was all said and done with a few hiccups, I was able to bring all five of my business lines to you with new equipment and save money, now that’s good business!. January showed patients where most people would have a meltdown! She is smart she is focused and she is very funny! She also has integrity, She told us what she could do and made it happen. When we all look back at this experience we will have a good feeling about it, And save money. 👍 Like I said that’s good business. And when it was over she said thank you and welcome to T-Mobile.
Near Perfect app and perfect service
by natereprogle on 2019/04/01 03:12
I used to be with AT&T prepaid, but that meant that there was no phone payments, benefits, or anything. Wi-Fi calling didn’t even exist. It was about $45 a month, so I’m paying more right now for service, however that comes with Wi-Fi calling, unlimited data up to 50 (FIFTY) GBs unlike their 22 GB speed cap, hotspot, and more. And it’s $90 a month, which includes my iPhone XS payment since they had a trade in deal for my old 7. The service is just as good as AT&T was in my area, and in some places better, our area has T-Mobile’s new “5G” network (I know, it’s not 5G technically) while AT&T’s 5G-E network is not here yet, and phone call quality is light years ahead. I mean, I called my Fiancé (Who I also converted lol) and she picked up immediately, it didn’t even have time to ring. That’s amazing! The app is also amazing, but the only gripe I have is that sometimes the bill doesn’t like to load. But it always does after a refresh or two. I love T-Mobile!
Tmobile reception and customer service is exceptional
by Blubub on 2019/02/19 04:32
I haven’t had such a great customer experience ever as with Tmobile. They have been ahead of the curve for the 4 years that I have had service with them but my latest experience just made such a positive impression. They were friendly and super respectful of my time and called me back as promised to followup on an issue on the following date. Their team of experts is something new to me and I hope they continue to be able to support all Tmobile customers because they are just that great. You can apparently call, text or schedule an appointment with them through this app. I didn’t have to use this app to setup the appointment since I had the regular customer phone number but this same great service was provided. No putting the customer on hold while waiting a representative becomes free? Nope! Not here. Instead they just connected me directly and offered an alternative to let you connect to the automated system... haha. Employees: Alex the representative who just finished helping me was just amazing. So friendly, honestly looking to help me out and from what she told me it sounds like Tmobile takes good care of her too. Before she ended the call, she double checked if there was anything else she could help with to reduce call backs which is a win-win situation for Tmobile and for the customer. I’m a happy Tmobile customer. Thank you so much! And reception has been great throughout the Bay Area :)
Excellent customer service at T Mobile store
by Roy Knight on 2018/08/10 14:51
Cannot say enough about the excellent service provided to me by Ken and Joseph at the 4636 East Colonial store this past week in Orlando. They both were terrific examples of perfect representatives for T Mobile. They were friendly yet professional, patient but efficient, helpful but not pushy. Plus they both made me feel as if they cared about my business and then proved it by setting up my military discount, processing my phone rebate, setting up all 3 phones and even setting up the new Iphone when the Apple rep who sold it to me at the Apple store was unable to!! All with a smile! I have met with or spoke to numerous representatives of ATT, Cricket, Sprint, andMobile One during this process of selecting a new cell provider, and None would have prompted me to take this time to recognize their efforts. Please thank Joseph and Ken for me and take notice of these two valuable employees of T Mobile. Thanks guys. A very happy and satisfied customer. Roy Knight
T-Mobile did not give up!!!!
by philippine man on 2018/05/05 22:03
I hav had problems with my phone for about a month and I am in the Philippines. I had a galaxy 6 edge which I used for about 3-4 years, the screen got crack so I submitted a insurance claim, while visiting family in Tennessee I decided it was not one for a new phone. I purchased a i phone8s. The day I was returning to the Philippines I was in such a hurry I forgot that phone. My friend shipped it to me but for some reason it would not make calls. I was on the phone with it’s T-Mobile for hours, they giving me moral support plus trying to help set phone back up, finally on Saturday night an iPhone expert walked me thru set up procedures. She needed to asked for additional so we parted ways, I had the idea swap the sim from the old insurance claim phone that still worked into the iphone. It worked the IPHONE was able to make calls. I called customer service immediately to share the good news and they were just as happy as I was!
Love T-Mobile, just one thing...
by 2Dotty on 2018/01/16 02:46
My experience with T-Mobile has been amazing. Everything I could ask for and more. It’s easy to change your plan, set up auto pay, pay early, get stuff with t mobile Tuesday’s, their plan has data and text in Japan for when I visit, and it’s easy to get in contact with a worker for any questions or concerns. The only gripe I have is 70% of the time the t mobile app doesn’t work for me. The app is where you can do most of the things listed above in the palm of your hand. I’ve tried uninstalling it, restarting my phone, and waiting just in case it was maintenance. But this problem has lasted for months for me. Even after upgrading to a new phone it happens. And sometimes when I do get in it kicks me out. I usually end up having to log in on my desktop computer at home. I don’t see myself ever switching to a new carrier after my experience at t-mobile, but I just wish the app was more smooth so everything would work seamlessly.
A purchase issue...
by Debbie Davidson on 2018/06/23 00:45
We bought two iPhone 8s in Feb 2018 on a BOGO. There was an unfortunate issue with our local store representative during the purchase and we were not give accurate information. After several visits over the next few months to the store, another representative provided us transparency and identified the issue with the original purchase. I spoke with a T-Mobile customer service rep on the 800 phone number and he was most helpful sending me the documents needed to proceed. A few hours later the new store manager called me promised a quick resolution so that we would be satisfied. Through the efforts of a responsive local store rep, the national customer service rep and the new store manager...in less than 24 hrs later our issue was resolved and the financial credit due was applied to our account. We love T-Mobile but love it even more once the correct people found a prompt end to our issue.
GREAT!!!
by My2GodsGifts on 2018/04/10 02:51
I just recently got service through T•Mobile and I couldn’t be more happier and pleased with the choice I have made. Their customer service is amazing and not once have I had a problem since I’ve made the switch. Their service and reception have been outstanding and just amazing. Not only am I paying way less than I had been when I was with AT&T but I have better service with way more options than I did before I made my switch but also their App is just unbelievably awesome. I love how I can manage my account within the App instead of contacting CSR and if I ever whined up needing to contact them I can do so within the App or better yet have them call me back as well. I couldn’t have made a better choice I just wish I would had made it a lot sooner lol but I’m very pleased and satisfied and I couldn’t be any happier about it. Thanks for such amazing service ya’ll have and for an outstanding CSR department ya’ll maintain.
Best Phone Company!
by The Berminatorr on 2018/03/26 02:17
I’ve been with T-Mobile for years now and I’ve never been happier with their service! My monthly bill is low and I get UNLIMITED everything. Only thing I would recommend is not buying phone protectors or phone cases from their stores. They are great but they are expensive and they add it to your monthly bill until it’s paid off. But I’m not mad at them for it, it’s a way for them to make more money, and if you don’t have the money to spend on $100 phone case it’s good that you can pay it in monthly installments. Just me personally I’d like to buy my phone case and pay it off all at once, so that my monthly bill is as low as possible. But I will not shed any negativity about T-Mobile because I do honestly love their service. The app is so easy to use and if you’re ever in a tight spot you can always make payment arrangements on your bill! I would recommend T-Mobile to all my friends and family!
Very disappointed
by Ms. Pink05 on 2018/07/26 19:10
I had an account with T-Mobil for 2 days. I cancelled my account because I found a cheaper deal somewhere else. Upon canceling I was told my account was taken off of auto pay by the rep over the phone. When I went to pay my other bills in mid July I found that t-mobile taken out $288 from my account. When I called customer service they were hard to understand and told me they could not help me and I would have to go into the store. The workers in the store were very nice and tried to help me take care of the situation. I was told it be put back into my account but after waiting 3 days it still was not returned. I then got late fees from my bank and bills. I called again to find out they mailed it to a address that I specifically told them was not a mailing address. I even gave them my bank account number and routing number to not confuse them with a mailing address. I am still waiting for my refund and am very disappointed in how T-Mobil operates. Because of them I now have late fees to pay a and still no refund. I would not recommend this mobile carrier to anyone due to poor over the phone customer service. Jessica S.
Customer service
by Papa alex 7 on 2018/06/06 03:45
I came to T-Mobile 2 years ago after being with Verizon for 20 years! When I signed up a rep in the Manteca ca branch helped me and she was great!! Her name was Marisa!! She was fabulous. She got me up and running and answered every question and every concern I had!! Well 2 years later I went back into the store to see if adding my girl friend to my account made any sense and wouldn’t you know it Marisa was still there!! She remembered me and treated me as if I were a valued customer and I inquired about several things/concerns and Marisa had all of the answers as she made me feel very comfortable about making my decision! So she helped me with the transfer of my girl friends phone with her number at att&t over to t-mobile! I don’t know if I am in the right forum for management to recognize her? But if I am I would highly recommend Marisa for some sort of employee recognition award!! Thank u Marisa!! You are great!!!
T Mobile ROCK!!
by Mace bronco on 2018/03/14 12:07
I was a 16 year customer of Verizon, and not always happy. I live in the middle of the city. I could rarely get a signal in my own home office in the basement, and sitting in my own living room was a one bar at best proposition. I asked them often about this problem and got no results. Having been thoroughly been indoctrinated to the “We have the best network” mantra, I begrudgingly fulfilled my role as a V-minion. Paying large sums of money for less than expected results, was sticking in my craw. I had a 6 gig data plan and payed handsomely a few times when I exceeded my allowance. When I asked about changing plans I was offered adding more gigs for more money. Putting me at nearly $200/ mo. So I did some research and found T Mobile was tied for 2nd place for best network. I decided to look into their packages. They had one just for me, (the Tech savvy old guy) so I signed up. Hoping for the best. So far, I have upgraded to unlimited everything, got 2 for one deal on new phones for my wife and I, been treated with respect as a customer, and best of all I have 3 solid bars in my living room and 2-3 bars signal IN MY BASEMENT!! Oh the delight in my soul is euphoric. All this, for less than half the price of what I was paying before. Imagine that! So thanks T Mobile, you restored my faith in humanity and gave me a phone service I can use at my home. You ROCK!!
BEST CUSTOMER SERVICE
by sarah layman on 2017/12/29 03:35
Good evening I hope this review finds you well. So let me yell out about my experience at my local T-Mobile, but I have to start from the top. I’ve have my iPhone 5s for the longest time! Recently I updated the software and it completely crashed. I bought a 6s from my friend then that yesterday wouldn’t turn on and I was like “ugh again I just bought this” so I prepared myself to go to the mall since it’s after holiday returns happening I also run a store in the mall and did want to go on my day off. So I upgraded from pretty much a 5s to an iPhone 8 got a case, screen protector and walked out spending $68 and some change. I was like 😁😆😄 and come to find out I’ve been paying taxes on my bill for over a year so he fixed that to. THANK YOU!!!! I’m a 30 year old that’s now in the loop of technology, I actually know what Facebook live is now. Best I phone of my life
Tmobile App is Crap! its a rare occasion I am able to get any functionality from e App
by TrineyGurl on 2018/02/09 09:07
The app is most times useless, because its near impossible to get it to work. Plus, trying to pull up my account info in my iPad browser, is also a hit or miss, over the years. I dont even know why I pay for my tablet line, when it it always says throttled, when I turn on DATA to try this long annoying process to get into my account without my computer? It looks like if I just want to shop the sight populates that info. ; but if I try getting into myTmobile, the screen is most often blank and never loads. I use 3 different browsers, and none of them can show my account info; so Every Time I end up using up my DATA trying to access my account to no avail. I have finally decided to save myself $20 monthly and get rid of my useless tablet line; because, for the amount of value I get, or do not get from my tablet line shows paying for a tablet line is just not worth it.
Doesn’t display correct info.
by MarinaPlays on 2018/09/25 21:42
So I recently bought an iPhone XS 64 GB, Gold. I DID NOT, pay this all in one payment. I planned on adding this to my phone bill. Which is already 172, (140 for the T-Mobile one, the the rest is paying for other phones as well, I have a family.) The T mobile app doesn’t show I have an iPhone 7 anymore (was my old phone but now I’ve given it to another family member) but it says it has been replaced by a space grey iPhone XS 512 GB. Uhhhh.... what? No matter how many times I refresh, it says the same thing. The app used to be fine until that popped up. Also, I can’t see how much the bill is. It keeps showing I’m paying for my iPhone 7 (which I am, Bc I didn’t finish paying it off, not a problem) but it doesn’t show my iPhone XS. So, I have no idea how much I’m paying now, and the information is so inaccurate. So...? I’m confused on why the app is displaying incorrect info. I’d like this to be fixed ASAP because I used the app quite a lot. Thanks.
No dropped calls
by SCMissionary on 2018/08/13 21:37
Since going to T-Mobile my dropped calls are almost non-existent. If you are connected to a WiFi connection and the tower signal is weak my phone automatically switches to WiFi and calls are excellent quality. Neither Verizon or Sprint does that. The only negative as many others have found when calling customer service in too many cases it is extremely difficult to communicate with the person on the other end. I always ask where they are located. I have spoken to people in the Philippines, South America, Central America, and on a rare occasion the US. It is difficult at best to get things accomplished when the person you are speaking to you cannot properly communicate with you. Phone service including calls, text, video calls, and camera I would rate 10/10. Customer Service maybe 5/10 at best.
So pleased!!!
by mrwolfington on 2018/08/06 14:35
Switched from very expensive AT&T after 13 years and bill just kept going up with no changes in my service. T-Mobile practically did cartwheels to make my transition so easy. Sales reps did everything at the store and even helped me handle AT&T when AT&T tried to give me misinformation about switching. I had a minor phone setting problem after I left then store and T-Mobile fixed it. I encountered a location where I was not getting cell service (dead spot) where I spend so much of my time so I called T-Mobile. Within hours I had service at that location! Customer service has been amazing and cellphone and data service great so far! The family app also saves me money because I do not have to use a third-party service to keep up with families phone activity. I am saving $1,400 a year By using T-Mobile over AT&T!!
Worst APP
by bcbcbb on 2018/02/11 17:41
My review is mostly for the app and company itself. I have been with Verizon, Sprint AT&T and T-Mobile. I love T-Mobile customer service as far as face to face. Their plans and prices are unbeatable in my opinion. They’ve always been there to help me and are the only company that when I have a complaint, they don’t automatically assume I’m trying to get over them. They sit, lists, investigate in a very neutral matter. This is really crucial when dealing with their customers. BUT, this app man, has to be the worst thing I’ve ever used. It doesn’t load, half the features or more don’t work. For years now, I have yet to be able to view my detailed bill on the app. I constantly have to contact support. And the chat thing on the app, horrible. By the time they respond to me, I’m always asleep. I don’t even write reviews. My horrible experience pushed me to do so.
Best carrier in the Los Angeles area
by CaptainLx on 2017/09/15 17:15
We switched to T-mobile about three years ago and are incredibly happy about that decision ever since. We live in Los Angeles where the network is just stellar. T-mobile keeps on surprising us with constant new upgrades and even lowered our monthly bill by $10 while increasing their service. Whether it is T-mobile Tuesdays that get you $4 movie tickets or upgrading your phone through the app that is actually working they keep exceeding our expectations. I don't see ourselves switch away from T-mobile ever. My favorite feature is the ability to use wireless to make phone calls. I have to travel for my job and can call anyone in the U wireless for free. Also while being around the world I can use a very good to 2G or 3G network for free most of the time. I would give six stars if they were available.
5 star cellular network company
by Ccooperxx16 on 2019/03/17 02:23
My husband and I are extremely happy with T-mobile, their company, the phone selection and their customer service. We do have (on occasion) problems with loading the app to look at our bill, pay a bill, or make changes to our account from the app. However, no technology is perfect and I have been assured by customer service that they are updating the app to fix this. I recommend this company to anyone and everyone looking to pay a bill each month for cel phone service that is exactly the same unless you make changes to your account. We appreciate this tremendously, as this is exactly why we left our precious carrier (bills kept going up each month and could never get a straight answer as to why). Keep up the good work T-mobile. You’ve got a lifetime customer here!
Horrible update
by TimPossibleSpringer on 2018/06/10 17:40
What new is old again? This isn't a new update. This is the old clunky app interface you had before the last version which was much faster, smoother and better to look at than this one. Connectivity is a gamble if you're not on WiFi and/or the pages take forever to load. What's really bothering me is that I can't review my entire account because it thinks I'm looking at it from my iPad line (for some reason they treat my iPad like a second account ever since I added it to my main account). I have 5 phone lines I can't see or review, including my main phone line which is THE MAIN account line. I was told that this particular problem would take several weeks to a month to fix. Really? Y'all need to get your $#!t together if you plan on this Sprint merger working out. I'm sure their customers don't want to an app as messy as this when the time comes.
Pedro from Stonebriar Mall Location
by Shaybryant24 on 2018/11/15 21:03
Transferring from Verizon to T-Mobile was such a breeze due to the help and knowledgeable employee Pedro. I was up in the air between AT&T but he sold me with the high speed responses and just breaking down what I needed to know in order to commit to a cell phone company. Two days later I’m loving the company and what I thought would be a problem with services hasn’t been a problem at all, and I was strongly stressing about service wise in the country when I go out of town but it’s been great to me. I also want to recognize T-Mobile location in Stonebriar mall in Frisco, Texas with the quickness of helping each customers and doing it in such an professional way when it was super busy, the wait wasn’t long at all, full of positive individual, I’m very thankful for the crew and Pedro whom made me feel like a special customer.
App doesn’t load
by LightLilly01 on 2018/11/14 05:56
I have been a customer of TMobile since I was in the sixth grade under my mom’s plan. And I’ve had no problem with the service, but it’s been such a hassle to go through either google chrome or safari just to be able to pay my bill. The app is supppsed to be for not just convenience, but as a quick method to see all your account information without need a web browser to load for eons. Whenever I try to access the app, it stays on the loading screen for well over 10-15 minutes. I’ve restarted the app and restarted my phone multiple times and it just doesn’t load for me on an iPhone SE. It’s to the point where I’ve decided to delete the app until this bug is fixed, because it’s been one for months upon months without any resolve. Rather than spending money on buying chairs or something you don’t really need. Work on fixing the actual bugs like the loading one for instance, rather than the layout of the app. The bugs should be worked on being repaired first as they are an issue, people can learn to use an app layout in a matter of minutes. We just want the bugs to be fixed so we can use the app again. Even after the recent update to the app last week, it still doesn’t load, rinse and repeated all the steps and it doesn’t load. My phone is even updated to the most recent iOS and it still doesn’t work. I give the app one star because this issue hasn’t been fixed for months on end since it started early to mid this year.
Back at T-Mobile....couldn’t be happier
by Mr.Objective on 2018/05/22 01:41
I was a longtime customer at T-Mobile since they arrived in US market in 2000. In 2010, I was forced to leave due to corporation having a deal with AT&T. They were fine- not great. I also have spent a few years at Verizon, and came back to T-mobile 3 days ago. Despite what is reported, Verizon is the hands down worst coverage and most expensive for being the worst; AT&T had the worst customer service, but slightly better coverage than Verizon. T-mobile has better coverage and customer service than either of these “leaders”...by miles...and miles. They are also the most cost-effective. The apps are now catching up and surpassing those from either of their wireless competitors. Will likely not leave again if I can avoid it- but if I have to- even that is easy w/o contract. WINNING....
Beyond fantastic service!
by Happy Camper Deb on 2019/04/06 18:16
Mike and I were Verizon For almost 25 years. The cost kept increasing to over $100 a month for one iPhone and one ancient flip phone. Both of them were completely paid for, so no costs associated with monthly phone pricing. We live in a rural area, so our T-Mobile reception was poor. The Customer Service Reps we spoke with were ALL exceptional. We now have 2 new phones, a T-Mobile CellSpot to fix our “spotty” coverage (on loan for FREE) and we are still paying much less than Verizon! You are an incredible company with enthusiastic, helpful staff and we are absolutely thrilled with everything about your company. Thank you doesn’t begin to express our gratitude for actually caring about your customers. Hoping to see you reach the top of the provider list - Most certainly deserved! Debbie Mirenzi & Mike D
Frank aquino’s t-mobile Experience
by frankaquino on 2019/03/08 08:07
T-Mobile representative Tofe, Jon, Ray By far the best customer service out of any T-Mobile in the Detroit metropolitan area. Most stores will give you the runaround not only At a lot of T-Mobile stores or other Cellular carrier of stores, but most places in general. If you plan on going to any T-Mobile no matter how far you are this is the place to go hands down! This place especially Ray had lowered our plan by $40 a month after only six days of Having service set up at a different T-Mobile location. They Where patient to help us and also answer 1,000,000,000 questions with all respect from everybody. I could say much much more find out for yourself and stop on in. You will not regret it if you do, and you’ll regret it if you don’t. The only T-Mobile I will ever deal with. Frank Aquino
Agree with Customer Service Comment
by AaahsLiving on 2018/09/07 00:07
Agree TOTALLY with the customer service decline comment. I’ve stayed with this company since its inception simply because of the greatest customer service in the world. No longer, almost every one is an idiot and the company puts no information into their computer system. My husband recently died. Despite explaining the need to remove his # from OUR account I spent over 11hrs. on the phone with different representatives. Each one told me different stories of what needed to be done and how much it was going to cost ME! I kept receiving bills, emails, text messages, about the account that were untrue and to keep re-calling them. It took months to square things away. Get back to your OLD STANDARD MODEL of excellent customer service or you are certainly not going to get new ones. It will be years before I trust the customer service again!
Agree with Customer Service Comment
by AaahsLiving on 2018/09/07 00:07
Agree TOTALLY with the customer service decline comment. I’ve stayed with this company since its inception simply because of the greatest customer service in the world. No longer, almost every one is an idiot and the company puts no information into their computer system. My husband recently died. Despite explaining the need to remove his # from OUR account I spent over 11hrs. on the phone with different representatives. Each one told me different stories of what needed to be done and how much it was going to cost ME! I kept receiving bills, emails, text messages, about the account that were untrue and to keep re-calling them. It took months to square things away. Get back to your OLD STANDARD MODEL of excellent customer service or you are certainly not going to get new ones. It will be years before I trust the customer service again!
Frustrated New Customer (Nest Secure)
by paasché on 2017/11/16 19:06
Let me first say that I’m not a T-Mobile cell phone customer. My cellular service is with another provider. However, I just took advantage of their partnership with Nest last night in a T-Mobile store and purchased the Nest Secure (home alarm/home security system and indoor camera) and T-Mobile provides the cellular backup, in the event that I lose WiFi. Having said this, I was provided with a T-Mobile phone number and I set up my acct online so that I can monitor my billing and usage. Now all over the website it’s suggesting that I download the app, for easier access; however, when I download and open the app, it says my phone doesn’t have a T-Mobile SIM card, so I can’t access the app at all! What kind of nonsense is this?!?! I still have an acct that’s been registered on the T-Mobile site, which has a phone number assigned to it and password, yet I can’t sign into the app to manage my T-Mobile acct b/c I don’t have a T-Mobile SIM card in the phone I’m using! Simply put, this is stupid and extremely limiting. Rant done!
Rating Trends
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All Versions
5.0
1,473,529 total
 5
1,229,120
 4
174,543
 3
48,692
 2
7,976
 1
13,198
Current Version (4.8.10)
5.0
1,452,099 total
 5
1,213,014
 4
172,712
 3
48,189
 2
7,545
 1
10,639
Version History
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App name
T-Mobile
Description
It’s everything T-Mobile at your fingertips. Pay your bill in seconds, track data on the go, shop for the latest devices, and so much more. You can also connect with a T-Mobile Expert 24/7. Note: Messaging in Spanish will be available soon. For now, you can chat in English, or call anytime to connect with a Spanish-speaking Expert. Download the T-Mobile app today! Have feedback? Email us at iphoneapp@t-mobile.com
T-Mobile
by Gakilra on 2019/05/20 21:44
I love T-Mobile especially there t-mobile Tuesday
Usually works, but it messed up bad
by NoMoarAds on 2019/05/20 20:48
I’ve NEVER had an issue with this app before today, but I’ve had one bad enough to warn people. I was trying to set up a payment arrangement for my bill, like I’ve done a million times before. I thought I was approving the payment arrangement. Instead, I had somehow paid my entire bill (never mind that I was setting up the payment arrangement). That is a major mess up in an app where I have never had problems. Now my account will be overdrafted long enough to incur a fee, and my service may get cut off before I can set up the arrangement I was trying to get in the first place. When I called to get it fixed, I was informed that no refund could be issued until I’d already overdrafted and would take 24 hours to process, and that they’d cover the restore fees. If this app worked properly, I would not have to worry about any restorative fees in the first place. Q
Like service but not signal
by 12561267 on 2019/05/20 20:41
Like ok
Best mobile service provider app
by Armyag15 on 2019/05/20 20:08
I rarely review apps, but this app is an exception. This app is so well laid out, has all the information you need, up front. I’m in the process of transferring over to T-Mobile from AT&T, and T-Mobile app is leagues ahead of the AT&T app. On AT&T, you have to hunt down through many sub menus to get any details about your account, and it’s slow. This app is fast, and a joy to use. With I can give it more than 5 stars.
13 + years and still going!
by Jen Jen7 on 2019/05/20 20:02
I’ve been with Tmobile for a very long time because they have good plans, purchase device options and most importantly, EXCELLENT customer service!
Awesome
by Botijas86 on 2019/05/20 18:25
T-Mobile is a great app. I have had T-Mobile as my cell phone provider for almos 12 years. It keep getting better.
App works
by Larrymsch on 2019/05/20 18:10
The app is excellent succinct and to the point
Awesome Representatives
by Doreensb46 on 2019/05/20 17:12
T-Mobile has always treated me like a friend, not a customer. I would never switch, no matter what I was offered. Thank you! 🙋💟
T-Mobile
by meme421 on 2019/05/20 16:11
I have been on this network for three years, i thought about changing but the prices are just right for me.
AGG
by agggf15 on 2019/05/20 14:40
Very happy with the service
Service
by gwynnr on 2019/05/20 13:49
Here lately my services is terrible, drop calls is happening frequently
Great customer experience!
by JJonanthanA on 2019/05/20 13:45
Every time I need help your customer support team is always more than happy to help me! Thanks!
T mobile app
by markows on 2019/05/20 12:48
I have an iPhone 6 almost new and since I download the app, this has been down often or freezes it
Erik Rules
by Pete N5 on 2019/05/20 10:31
Erik from the T Mobil store in Lancaster NY was great.
Hmmm
by Wonderful17 on 2019/05/20 01:44
This app needs a update I’m still not able to go to the bill section on the app
Service
by Progreso51 on 2019/05/19 22:44
Excelente🏆
Love it
by Ms Thug Life on 2019/05/19 18:52
Just got my T-Mobile service and loving the deals the promotions this is great I will recommend family and friends
Best phone company
by LindaYor on 2019/05/19 17:53
Far the best. Good coverage amazing, fat internet, i can use internet on the plane to send text messages best of all the Netflix is part of the contract.
Our experience was great!
by 100% Positive on 2019/05/19 16:47
Great costumer service, last weekend when we changed our carrier. We went to your store in Decatur Alabama. Drew was our host and was Able to answer any and all questions. I don’t know anyone as knowledgeable with cellphones, features as Drew was. He is a fun guy! This was our best experience ever. Thank you all for an exemplary experience!!! We found a new home. David and Araceli Mayer, Decatur Alabama.
Review
by ali vaziri hamedani on 2019/05/19 13:00
Always friendly and professional customer services. People are polite. The tried to solve my problem fro overseas. I have been with con many for almost 4 years never had a bad experience inside store or on the phone. Keep it up
Excellent Company
by Duchess Of Florida on 2019/05/19 12:44
I have been with TMobile for a while and the customer service representative over phone would get 5 stars *****but the ones in TMobile store do not acknowledge you sometimes when you enter store. You stand and wait and wonder if they see you. I know they might be busy but a little,” I will be with you a moment “ would help. Apart from that T-MOBILE rocks !!!
App is unresponsive and obsolete
by NatBat99 on 2019/05/19 05:30
This app used to work great but now I can’t even click on anything. It shows a white page with no text or buttons. I can’t pay my bill or check my account (which is what I got the app for) rendering the app obsolete. Please fix this issue!
T-Mobile vs. the Other
by billyjooejimbob on 2019/05/19 05:22
Those other guys have nothing!!! I cut my bill in half! Brought my own phone over from the other company and have 0 none nada issues with connection or reception! I could have saved myself thousands if I had made the switch sooner!
Muy buen servicio!
by Juancho rumba on 2019/05/18 23:26
Me gusta T mobile porque su servicio al cliente es excelente, específicamente los asesores de atención telefónica siempre son muy amables y me han brindado soluciones eficaces y oportunas a mis inconvenientes, tienen un equipo de expertos excepcional, felicitaciones.
Customer service
by lilwill1969 on 2019/05/18 22:02
Has the best customer service of any cell carrier of any I have felt with. And. I have had. 5 different carriers in the last 10 years
Love you guys
by ThiWill87 on 2019/05/18 21:26
Everyone hypes their service providers, but when you really look at the grand scheme of things all the companies can give you a phone line, internet, and so on......my point is I’m with you all because of the way I have been treated....from the ppl who help me pay my bill, setting up a payment arrangement, (I know I’m not the only one who has done this a time or two), to the employees at the different stores I’ve visited over the US....customer services and how I’m treated is what makes me a loyal customer. Always friendly on the phone line, and when in the stores and I have my children they are always super chatty to them as well as being mindful of my time. Thank you Your customer Thiffany W
T-MOBILE TUESDAYS
by GOODMORNING👁☕️ on 2019/05/18 19:26
T-Mobile HAS THANKED ME FOR BEING A CUSTOMER😀I WOULD TO NOW THANK T-MOBILE FOR TMOBILE TUESDAYS THANK.YOU TMOBILE FOR MY DUNKIN DONUTS COFFEE WHICH I HAVE BEEN ENJOYING EVERY WEEK 😋THX TMOBILE☕️👍👍
Great Customer Service Diana & Tamara
by Kekausa on 2019/05/18 18:17
As a Business customer, I've had great experiences every time I visit this store. Awesome customer service, Diana and Tamara was the Sales Representative that assisted me with getting new line and all the information transferred. She also audited my account and switched me to the better plan. Great savings. I have been a 10 year customer with T Mobile and she was the first to thank me for my business. Dream Work Basement(Eddie).
Courtesy’s services
by esquirel on 2019/05/18 16:41
In Tmovil the client fell like relatives, and they are always ready to served .
Service in App
by Moreno217 on 2019/05/18 16:23
There is many times that I will be on the APP and it will just kick me out!! In the middle or processing a payment or looking at phones. These has happened more than once. Even after the update
never works
by wisher1 on 2019/05/18 12:34
app never show any details for my account
I love T-Mobile
by Saffett on 2019/05/18 03:23
Number one 👍
So far so good!
by Rosiview on 2019/05/18 00:05
I only had a problem with service 1 time at a club in Joliet last Saturday night. After their WiFi popped up, I had no problems. I'm going to my niece's in nw Chicago this weekend so I'll check it out there.
Switch now to T-Mobile
by SamehHenein on 2019/05/17 22:14
If you are not a T-Mobile customer I believe you are missing allot on a great service and amazing deal with FREE Netflix account. We are happy to be with T-Mobile and we have been customers since 2013.
HotSpot
by Cadillac tru on 2019/05/17 21:29
Hi my Hot spot is UNBELIEVABLY SLOW ,when using on my PLAYSTATION 4 PRO
Deandre009
by deandre67 on 2019/05/17 20:33
Sebastian G. Gave me great customer service .
Bad App
by Dlovepink21 on 2019/05/17 19:01
I like TMobile but this app is worthless and very slow! Please fix so I can give a higher rating 🙏
Bill history not working
by bill history on 2019/05/17 18:25
Tried to access my previous month’s bill but both website or app feature not working
Crashes constantly
by Toyshigadee on 2019/05/17 15:46
I recently switched from sprint two weeks ago & I’m feeling it was a bad decision. This app literally worked the first week & that’s it. It says it’s loading but just loads a blank white screen. I can’t see my bill or any act info, i have to go to the website which is time consuming! On top of that,The service is trash!!CONSTANTLY drops calls!!!!! I’m so frustrated, considering just taking this L & switching back to sprint
Don't tell me other cell services are better then T.m..
by Pantepiyeu on 2019/05/17 12:43
I love my T.m
NHD
by Nruharidas on 2019/05/17 11:02
I like the assistance team
America’s Favorite
by Mommy Peaches on 2019/05/17 08:36
I drive Uber/Lyft therefore I solely depend on my cell phone in order to survive; T-Mobile never disappoints. Meaning, I never lose service and more importantly the customer service is the best ever! They hold true to the real definition of a team of experts. T-Mobile genuinely care about their customers. 👍🏿
Update
by DirtySteveUSMC on 2019/05/17 03:46
Ever since the last update I cannot see my history Phone calls Texts Etc
T- Mobile
by Lasvignot on 2019/05/17 01:43
Good service! Great assistance! Great personal ready to help you eith great customer service
Great
by antonia7895 on 2019/05/17 00:27
I love t-mobile I don’t drop as many calls
Awesome web page
by Bologna Too on 2019/05/16 23:21
And excellent customer care. It doesn’t get any better than Team Mobile!
Love t mobile I love I love love I love you to much Yeasssssssssseeeedeeeeeeeeeeeeeessssssssssse
by omayra44 on 2019/05/16 22:18
❤️🌺❤️🌺❤️🌺
Customer Service on Point
by MilliedBlessed1 on 2019/05/16 21:40
The customer service team I speak with are always warm and friendly. And they actually solve your problem. Great job
Chat feature is good
by Hassanali20 on 2019/05/16 19:22
I like the chat feature very much. Gets things done easily.
Will not work if you download on a non T-Mobile phone!
by petstogo.co on 2019/05/16 13:05
This application is trash. Will not work with your phone unless it is a T-Mobile cellular device. I can’t manage my account without having to log on through a desktop! It’s ridiculous. I’ve had this happen to me several times now. They really need to fix it. Can’t make payments can’t even see my account information!!
The home screen doesn’t load.
by Pro. D. on 2019/05/16 12:33
The home screen doesn’t load. I tried reinstalling the app and restarting my phone but nothing works for me.
App improvement siggestion
by Less Games on 2019/05/16 04:13
I wish I can see more details about my future bills on the app. I just made changes recently and I don’t see it on the app
The best service I will promote
by applecinnamon76 on 2019/05/15 21:36
You have provided me many features to help protect my identity. I am the owner of AppleINC 🔗appleatcarnigiehall.com. There have been many devices distributed by Tim Cooke stating he was the president of Apple. I have a large network of family members and extended family plus very many famous people who are really great friends. I have to get the black market devices off the market but I would like for T-MOBILE to carry the real devices and have the Apple devices paid for cash upfront. I thank you very much for your help and services. Sincerely, Bryce Kamenski, Founder Of Apple Inc
Please fix this issue 🙏🏾
by S H a Q u o N on 2019/05/15 18:40
The app itself is good. I love it. But it recently started giving me problems. All the tabs except “more” and “account” will show nothing.
I love T-Mobile
by Davia_xoxo❤️ on 2019/05/15 16:42
I love T-Mobile
Useless Bloatware
by fmanans on 2019/05/15 16:31
Deleted! Never worked in iOS 12.x and no fix action in iOS 12.3
Trash
by Jina Jean on 2019/05/15 06:41
I can never refill my account. The app literally does nothing but open up. I can’t do ANYTHING!
“Bill” And “Shop” features don’t work
by thatscats on 2019/05/15 06:15
The bill and shopping features don’t load - it’s just a white screen. I can view usage, though, so that’s alright.
Gibsonton
by Mac_Traveling_Man on 2019/05/15 02:56
The Gibsonton FL store is always on the top of getting my problem fixed or updated.
Fix your app!
by Real beard on 2019/05/15 02:09
Fix your app! I can’t access my bill via your app. So I can’t see what I’m being charged or pay my bill early. I’ve told whoever is on the other side of your in app messenger of the issue several months ago. This has been an ongoing issue. I switched from Verizon because it’s cheaper but come on this is an issue that needs resolved. Other than that I have no issues with the service.
Weak signals in Reston and vicinities
by Doctor saab on 2019/05/15 01:43
Specially in and around my house in Reston , VA voice signals are weak that causes static sound and interruptions of conversation .
Enviar mensajes
by Alain Novas on 2019/05/15 00:29
Me gustaria poder enviar mensajes a cuba directamente
Bye bye ATT
by ClaudiaAnay on 2019/05/14 20:09
Just switched providers from att . And let me just say. Not only are the prices insanely satisfying but also the customer service . So happy and pleased and I’m only 4 days into the T-Mobile service. Excited to learn more about the perks and customer appreciation approach!!
Love ❤️ T-Mobile!
by mi cucita on 2019/05/14 17:25
I have been a customer of T-Mobile for awhile now and I ❤️ T-Mobile! Excellent customer service in store and over the phone too!
Slow
by Peaches happy on 2019/05/14 17:08
I find that some places like the downtown are of Chicago my phone slows up :(
App doesn’t seem to work
by disappointed yet loyal on 2019/05/14 16:43
Just downloaded the app and it is nothing like the pictures!!!! It used to be!!! What happened T-Mobile?!? All I get is a white screen for every option except to call CS or log out!!!! I have been with T-Mobile for over 18+years (voicestream days) and have made great improvements to plans, service etc. the app has always been a convenient way to pay my bill, change plans and now it’s either go online or call. FIX IT T-MOBILE!!!!! Once the app works again I will update the star rating
T-Mobile
by coachsugi on 2019/05/14 16:26
I’m very happy that I switched to TMobile
Love the app
by JaRod1452 on 2019/05/14 15:50
I like the app. Is customer friendly in amost averything. The bill section is awesome. I know everytime what I’m going to pay. Now, the only part I would fix or improve is the deals. When you try to add a line and get the approval for the deal is kind of hard since not everything is done in the same place. You have to jump from section to another instead of adding option/steps to streamline the process. Overall, is a awesome I just would like to see an streamline process to redeem deals like those you need to add lines.
Very dissatisfied current customer
by mama bear of 2 kiddos!!! on 2019/05/14 12:52
Everything that caused me to switch has been false. The gentleman that did my service transfer was nice. Unfortunately he lied about a lot of things which is so wrong in so many ways. I had currently been a member with sprint for 8 years. In the time with Sprint I had no issues except for the plan of pricing that seemed to always go up. I originally decided to switch to T-Mobile to lower pricing a month. I was paying 425 for 4 phones with unlimited everything and the phones of choice that I liked! Since receiving T-Mobile my feelings about switching has been very upsetting.My phones had to be down graded as well as paying $800.00 to switch over just to get the phone I didn’t want and a service I’m unhappy with. Two of the phones are not connecting to the WiFi anywhere and the things promised from the gentleman that currently explained that he was a manager and as long as I help him reach his monthly quota he will get his bonus and I will get my bill lower so to the perks T-Mobile offers! We also turned in two iPhone Max 256 gigs I phones a 8 and a note 9 which each phone was fairly new so to just recently upgrading from sprint. I feel I was lied to told what I wanted to hear and made to believe I was in better hands with T-Mobile April 26 th I made the switch and I’ve been unhappy since we got home and he didnt put the sims into the right phones. I feel quality over quantity and that’s why I was paying such a high bill with sprint because I got the phone I wanted and payed for good service. I pray I’m wrong about my situation with T-Mobile but I’m sure I will here sorry that happened to you but unfortunately we can’t change anything.
Can’t pay bill
by Cakedmau5 on 2019/05/14 03:47
The only reason i use this app is to try and pay my portion of the bill, however I never can because when I tap on the bill tab, I just get a white screen. Useless.
T-Mobile App is horrible
by gemini 610 on 2019/05/14 00:54
I can never ever do anything on the app. I can of course pay my bill but nothing else just a blank screen.
Love t mobile...please improve service in Orlando Florida
by cimderela on 2019/05/14 00:53
Lov t mobile...but just move to Florida ...you guys need to improve service here...I am an international flight Attendent...I have service everywhere inbred world...anywhere inching , India , Brazil or wathever country I am ...but can’t get service here in Florida...very scattered ...I am shocked ...please maybe you guys can do something about it...I really do t want to change server...love you guys!!!!!.....please🙏...do something to improve the service here in Orlando Florida ...específico in winter garden Fl ...
Great customer service
by Idontknowmyscreenname on 2019/05/13 18:43
He was vibrant and really helpful Vontay needs a raise!
Great Service
by Craiger33186 on 2019/05/13 18:22
Thank you T-MOBILE for giving me great service and taking me out of Verizon thank you!
January tenth in Lincoln Nebraska #GreatRep
by john herity on 2019/05/13 15:27
What can I say? From one business owner to another. January is a keeper!!! We were in Lincoln Nebraska visiting my daughter and her husband, Who had just opened two new lines, Plus equipment with you two days before. She also gave my daughter information on maybe if I brought my five company lines over we could save more money. So after talking with my daughter I decided to see what January could do. When it was all said and done with a few hiccups, I was able to bring all five of my business lines to you with new equipment and save money, now that’s good business!. January showed patients where most people would have a meltdown! She is smart she is focused and she is very funny! She also has integrity, She told us what she could do and made it happen. When we all look back at this experience we will have a good feeling about it, And save money. 👍 Like I said that’s good business. And when it was over she said thank you and welcome to T-Mobile.
Coverage
by omaharetire on 2019/05/13 15:04
Not as good as was sold my WiFi calling is not working when connected
Billing problems
by Jimmy cat 50 on 2019/05/13 14:40
Never have I had such problems with a company on billing. Changed to TMobil they were running a special that weekend $120.00 for four lines. I’m being billed $140.00. I have called twice with no help what so ever to solve the issues . I loose signal and internet all the time. Not happy at all. If I had the money I would switch back to AT&T. I joined in 12/18 and my bill is never the same amount.
Good
by supermak18 on 2019/05/13 14:28
Good
Billing details hard to see
by Muckey2011 on 2019/05/13 14:02
The app doesn’t support viewing billing details
Good
by Rich K , GLB on 2019/05/13 13:52
Outstanding
Why
by pill poppppa on 2019/05/13 09:42
App does not even load or work
Useless
by ShySpartan on 2019/05/13 08:33
It’s been over a year since this app has functioned properly. And still no attempt to fix it. Every time I load up the app to check something in/about my account. All I get is a white page with a link to the mobile version of the T-Mobile website. Which then opens in safari.
Excellent
by [Cor10] on 2019/05/13 06:00
Gets coverage every my Jeep takes me that lawnmowers can’t go.
Tmobile55
by CBWCBW on 2019/05/13 05:24
Great plan. Great savings. Glad I made the switch!! It pays to have a few years under your belt. Glad to know Seniors are appreciated.
Lo mejor de lo mejor
by xander669 on 2019/05/13 02:26
Excelente
Love T-Mobile
by hersheys20 on 2019/05/13 02:20
I have years with T-Mobile and they always help and very nice ppl I love T-Mobile
Doesn’t work at all
by Koss1024 on 2019/05/13 01:13
It just says “we’re not ready for you, go to website”. Are you kidding me?
Bad 2yrs
by Rio2k32 on 2019/05/12 23:27
They haven’t been consistent for a year an a half and punishes the customer from there service issues and nor only that I’m always having to call just to fix things an network problems smh just been a bad 2 years with them but the rest of the 14yrs where better
T Mobile rocks
by VK114 on 2019/05/12 21:42
I do not know of a single Wirless company that offers a value as great as T mobile. 1 hour free web surfing on air, T Mobile Tuesday goodies. They are awesome. Thank you TM.
Useless
by JayDeeEnt on 2019/05/12 18:49
Every time i get a new phone I decide to give this app another shot. Every time it’s absolutely useless. This time i have the iPhone X & each option i choose is just a white screen
T-Mobile
by m rita on 2019/05/12 13:28
I love T-Mobile because you get free stuff And the representatives are nice
Monthly rate decrease
by TLM 2019 on 2019/05/12 12:14
Been with you all for few ears now, should get to pay less for our bill now. That would be nice
Love
by Riicardo Pelo Chiino on 2019/05/12 11:18
Lo mejor T-mobile
AWESOME.
by fujtjtj on 2019/05/12 09:58
I was originally with AT&T but they were horrible, when i walked in to T-mobile the workers were extremely nice and made the process very easy and exciting. I suggest this service to anyone looking for a new phone company. 10/10
Network
by khtdcu on 2019/05/12 05:09
Need to upgrade the network loosing connection need to work on the set lights
I Love T-Mobile
by FinessinNivk on 2019/05/12 02:39
The Great customer service alone is worth it.
This app is trash
by Watchr on 2019/05/12 01:35
It’s good for to look up what’s on your account or to pay you if you get pass the 1st screen and that might take like 3 to 3 tries I gotta keep closing the app out
Love t mobile!
by afern98 on 2019/05/12 00:08
AMAZING SERVICE!
Can’t access
by ArcticBanana on 2019/05/11 20:30
It says sorry we are not ready for you login using website
5 Stars is not enough
by OldHeadMick on 2018/09/19 21:00
In a five star rating, T-Mobile customer service is an easy 11. We took the long way getting to T-Mobile having previous accounts with #verizon and #at&t, we are very clear on what bad customer service is like, but thankfully we switched to T-Mobile and couldn’t be happier. When it comes to customer support #2 Verizon and #3 AT&T are not even in the same league with #1 T-Mobile. Not only that, the reception is better than ever now with zero dropped calls or poor connections compare to the spotty coverage we previously had. If you want to switch to the single best Cellular Provider, don’t wait, switch now to T-Mobile. We are on a first name basis with our dedicated T-Mobile support team which is specific to just the area I live in, not the whole country or the whole state. If we have a question or an issue we contact Elijah and he will fix it quick AND will call back with updates so I know exactly what is going on, and it’s alway the same great guy, Elijah handling it. Have you ever had an issue with your cellular provider before? Did you receive calls every couple of days from the same person letting you know the status of getting it fixed and making sure everything is done correctly? If you want to be treated right and with respect and if you want a company that makes you feel like they care about you and that they want you to continue to use them for your provider, then you need to switch to T-Mobile, THE BEST one of them all.
Great..do hope they keep up tho😘
by Happy Wfi on 2019/01/16 19:55
There’s a lot of changes with a lot of companies that are offering even better plans w/ same or better coverage. I’m happy & have chosen to stay w/ T-Mobile out of loyalty. Plus I do see they are trying. My only issue is the same issue I’ve been saying for exactly one year & did what was asked and still got stuck with the same exact phone that I never wanted..except this one has actual me mechanical issues..it failed almost all of ur tests..but I can’t seem to get any help even though I pay $15/mo JUST for insurance on this phone. I’d really really appreciate if someone would PLEASE HELP. I also have jump and everything else and talked several people in my family into switching to T-Mobile & getting on the same plan. I’m an authorized user on the phone & in person at a store. Everywhere except online which is where it needs to be. Pls fix..my mother even was on the phone for many hrs & they fixed it but b/c I didn’t get the call it somehow didn’t go through. Enough. Pls help. She’s busy & is at work frm noon to after 9pm or later so help her by helping me. I pay for my phone/line/Insurace etc. There’s soooo much more but other than this ONE thing. Love T-MOBILE..thnx
T-Mobile beats Verizon performance in Houston’s Energy Corridor
by Anticlast on 2018/02/05 20:34
I have been a loyal Verizon customer for over ten years, but when I moved to a new apartment, Internet was nearly useless and even voice had insufficient signal (which after multiple service calls finally was confirmed by Verizon). Do not believe online signal coverage maps nor customer service agents who assert “good signal” (who I assume see the same maps), as maps apparently are based on tower locations and power rather than on ACTUAL signal testing by an on-location technician, which Verizon said they did. Therefore, I tried T-Mobile (without yet cancelling Verizon — I forwarded my Verizon number to the T-Mobile number) and found acceptable signal (not often a full 4 bars, but always 2) for Internet and voice. Plus, Internet works during a call. Finally, T-Mobile costs less. So, I cancelled Verizon and ported my Verizon number to T-Mobile. The only issue was that the T-Mobile number I got apparently had been reassigned too soon, as I got MANY calls and texts for the previous subscriber. T-Mobile does allow choosing a number for $17 at signup; I didn’t since I viewed the number as temporary, but I would recommend doing that.
Never changing providers!
by Olgs415 on 2018/06/07 00:51
I’ve been with Tmobile for close nearly 15 years and throughout those years with work I’ve had to elect to either change providers or carry two cell phones. I have always chosen to have the two phones in order to weigh out the differences and Tmobile has always come up on top. First off, I travel a ton. Tmobile provides the BEST global service that no other carrier is even close to offering. I always tell my friends who travel that they should switch to Tmobile if they’re worried about overhead costs when they travel for a long period of time. In addition, if you’re in any sort of financial struggle (which I can admit to🙋🏻‍♀️) they offer payment plans when your bill is due which is such a helpful tool to help lighten any financial stress that you may have. Lastly.. although I’ve noticed that the strength of signal may fluctuate in certain cities that I’ve lived in (ie. San Francisco- signal is stronger than Verizon and AT&T vs Miami signal is rather spotty vs the others), the customer service is always 100% on point. Throughout all of these years as a devoted customer, I will continue to promote Tmobile to my friends and family solely based on my experience.
Fed up with “System Errors”
by Singtilltheresnothingtoit on 2019/02/21 20:53
I have been a customer of Tmobile for 10 years and I can say that this network is running itself to the ground. In the past two years, I have had to call in to Tmobile MULTIPLE amount of times, wasted so much of my valuable time sorting out issues with constant bill changes. Every time, the representatives would apologize for the “system errors”... My bill amounts were constantly fluctuating. My most recent and last call with Tmobile, the representative told me that all the previous representatives were giving me false information and that my “promotions” have expired. First off, I never knew I had any kind of promotions goin on and that the contract I signed on for was the amount I agreed on. My bill went up $40 more than my regular bill without any warning or heads up!! In all this time, no emails or Tmobile texts notifying me of plan changes. Tmobile get your stuff together and get your communication together. I am no longer a customer with Tmobile because I am fed up with the random fees, bill changes and miscommunication on their part. Every single representative, you have to repeat yourself all over again. They say they take notes in their system, but those notes are never clear to understand for the next representative because they always end up telling me something different. Tmobile..... you’re a huge disappointment and don’t live up to your advertisements.
Glad we switched but didn’t get what we where originally promised
by James .C on 2018/01/30 04:55
Well I enjoy T-Mobile but I have to say the first day we came in we where so mad with att horrible service and being priced so high so we went and talked to these guys who told us we could buy 1 phone get 1 free and they would pay off our att phones and our price would be $60 cheaper than we where paying . Next day we come in talk to the Manager to get set up everything has changed we where misquoted and didn’t meet certain qualifications on turning in our old phones ( never told that before ) and the bill went way up because we now have to pay full price for the new phones so I am happy we left att but now we are paying more than we did with them and the internet speed and connection is way worse if I’m not using my home wifi or work wifi most things take a long long time to load. All in all we felt like we got played by used car salesman with the whole bait and switch method but we got put in a tough spot and had no choice . We spent over a decade with att paying over $200 a month and we will do the same for T-Mobile if they show they are better than them but currently we are not very impressed Staff is nice but prices and deals currently do not seem to be in our favor.
I’m a PAC, and TMobile leaves my account Vulnerable NO BUENO
by DeWaltHottie💋 on 2018/07/28 02:45
Iam the PAC@T-Mobile for the past 5 years to a business account and as well to a personal account each including four lines and one note no matter how secure I set my account(s) it has been compromised dozens of x. An unauthorized user once downloaded a Change of Business form submitted it online and set themselves up as the PAC and I’m so frustrated with how easy it is to make changes without my consent. My bill is quite high over $200 monthly with auto pay discount. I’m frustrated with TMobile for letting these things happen even when there are set notes regarding account, in store I’m promised a new lower bill and no that seems to fluctuate and I’m just about over TMobile and their lack of keeping my info personal info and account secure as always promised!!! I want to know if “McAfee” a VPN is on the phones prior to purchasing or was downloaded from App Store? I’m bn lied to by a user on my account and they use VPN always for any and everything they don’t even have the actual phone # that is appointed to new phone I provided. Please help me get rid of this app McAfee and forbid VPN bc I will not tolerate or enable the same o same o drama. Text Now app is quite unique but not nessesary for this user to have. And also the Calculator app that is fake or A Vault for hidden content encrypted files and Quick Memo+ seems to be a voice/data/sms/mms app.
Good phone service
by Hoptowngirl on 2019/04/09 15:01
I love Tmobile , but when you have problems with your phone and go to the apple store 10 times in the course of a year and a half due to phone system failure and not working properly with a medical hearing device a BAHA 5 it gets very frustrating and just makes us wanna just say the heck with it why bother even having a phone ! The hearing impaired and deaf get cheated every time . Sad too . Now I just keep what have and cross fingers hoping it will work some day . So just using it mostly for texting and when it does work I can call or talk on it some days . There should be a special program for the hearing impaired and deaf community . So far no cell company has anything for us 😔. Last visit to apple is we don’t know who to fix it other then to tell you to upgrade your phone or upgrade your hearing device . Well hearing device is upgraded at a cost of 5,000 4 yrs ago just paid it off . Can’t afford to upgrade the phone with such huge down payments and large monthly payments . Sure wished a cell company thought as much about the hearing impaired and deaf as much as they do about the hearing folks .
I absolutely love T-mobile!
by WiseBeauty82 on 2018/04/02 12:03
I love autonomy & this app let's me do most things without needing to talk with a CSR. If I do need one, I can make a call directly from the app (or have someone call me back). Their customer service has improved greatly over the years which has caused me to stay with them (and this says a lot coming from a non-loyalist like moi). Fun fact: when I switched back to T-mobile in May 2017, their sales rep told me that I qualified for the carrier switch. When I tried to use the credit, I was told that I can't because I used it already and it's a once in a lifetime offer. A supervisor listened to the initial sales rep recording and credited my account $250 for the mistake. I was worried that my switch was a mistake at that point but overall I'm glad that I stuck with them. Another great point is that I never have a dropped call anymore and my internet is fast...sometimes more preferable to my regularly disconnecting Spectrum internet. Plus, I now have my mom on a T-mobile plan and, although she's still getting used to having unlimited internet, she loves it and is very happy that she switched from us cellular.
Took a chance
by Soggytoothbuzzy"@"@ on 2018/10/25 18:31
I switched from Sprint so I called and did it over the phone. Got the sim in the mail with little instructions. The rep didn’t ask if I wanted my number ported or insurance on my phone. Biggest issue was explaining the process and what to expect was anemic. When it came time to port the number I had to get sprint and T on the phone. The process was full of missinformation and dropping the ball on both carriers part. The T rep heard me pay off my phone with sprint but didn’t offer insurance and I admittedly didn’t think about it. 3 weeks later my phone was stolen. She also heard that the bill had to be paid off (which wasn’t true accord to the sprint store) but she still told me it would take 24 hrs to port the number despite knowing my sprint bill wasn’t paid off. I was without service for 5 days that turned into almost two weeks somehow. You have to repeat intentions, don’t assume anything, expect to be given inaccurate and incomplete information so you can get get the change to happen. There were lots of other issues but that the majority that will color your experience of changing carriers.
Ugh get it together Tmo
by Organy on 2018/10/07 22:08
I am so sick and tired of my first stop after a long hold time of listening to horrible music, being in the Philippines or Sri Lanka. I am so sick of the “States” being an optional option where I have to REQUEST the transfer and half the time they argue with me about it and just literally every word they say to me is read off a script. This app is starting to blow. It rarely works. Plan features I am “grandfathered” for I can not even access anymore unless I call Tmo directly and go on a ridiculously long hold time and repeated foreign transfers until I finally meet ways with my “team of experts”. Now there was another update, strange cause I never updated in the App Store and I can no longer EASILY access and manage my account add-ons unless it’s now a 5-6 screen tap process Also when my hold time is only 5 mins (some rare times 15) I am offered the “call back” feature where they do call me back in that time frame, but I am placed on another hold of usually 10 mins minimum and than to the Philippines we go. Why can’t I have an option that (if applicable) “to speak to a rep in the states your hold time is at least 1 hour” Stop sending us to foreign countries where there’s constant language barriers, unhelpful staff, and reps who speak to us like we are robots. It’s disrespectful
Best store best guys on the planet
by redchick1 on 2018/10/15 21:49
I wander into the Edison store on route one and a bad day trying to run away from an abusive relationship what I end up with is an experience with stand up and then in a standup place two phones a speaker hooked up I’m just I’m just can’t even I’m choked up you know these guys were instrumental in creating me my sound that is as I’m a musician but I didn’t really know it so when you know it and you don’t you need something to pull you back and you need a base you need stability you need people you can trust and I’m telling you these guys are the real deal starting with Juaneill right on down the line Johnny man I mean you really just can’t go wrong. Page I mean I don’t know what can I say you were the first one you were like yeah you could work here then I get sick I some stomach issues were in the hospital and then I came back I mean I’m trying to get roots in a place where I’m all alone and so now I don’t feel alone and the truth is this is a very long review I could write a song about it I’m just very grateful much love Denise Montaruli
Frustrated... 📞
by planeKrazy on 2017/11/14 00:45
I used to be a T-Mobile addict but I’m getting little frustrated with the service, or rather lack of.. I travel for a living and spend many days on the road. The international coverage is nice BUT more often than not it’s at dial-up speed. 😤 All that’s missing is the fax machine sound dial-up modems used to make. 📠 It’s quite embarrassing actually.. I have iPhone 6S with the latest iOS and network settings. T-Mobile shouldn’t advertise “international coverage” but rather - “international dial-up-speed when-you’re-not-in-a-hurry coverage”. Not 3G, not 2G not even Edge. 28kb dial-up speed is more accurate. Hong Kong, Frankfurt, Dubai, Bahrain, New Delhi, Shanghai, Berlin... yeah, basically the same. Yes, the phone calls work great and are of great quality. Online access? Not so much... Domestically half of my T-Mobile WiFi calls drop? Not sure why, showing a strong signal, both WiFi and phone signal, it connect, then it drops. I feel like T-Mobile is so big on having great deals for new customers that they’re forgetting the current customers. Basically they seem to be focusing on quantity versus quality. I hope I’m wrong. Haven’t given up on T-Mobile yet but sadly it ain’t what it used to be... 😔
My t-mobile experience
by nu Expectations on 2019/02/09 04:39
A few days ago I had the pleasure of speaking with an operator named (JAY)@T-Mobile in Birmingham Al Office, she really went above and far beyond her job duties for you guys she was extremely helpful polite, very cordial,attentive, she kept me engaged in the conversation speaks very well seeing if all my needs were met, and satisfied just all around Beautiful experience for the first time calling getting someone like her, I just loved speaking with her and usually I’m transferred 3-4x before I’m helped but she stuck right with me thank you Jay and if your wondering We are NOT RELATED and trying to make her look good for her Bosses she is as Genuinely Lovely on the phone, I can tell from our conversation and I hope that you read this at the next meeting as her wonderful warm smile lights up the room, I could tell through the phone but that being said I didn’t get a call to do a phone Survey, on her so I’m hoping this will suffice. She is truly 10* or Ten start quality to whom it may concern. Thank you Ky DeShawn Porter Northport, Al. Thanks again “JAY”
If I could only get a signal
by Super chip key on 2018/02/14 03:31
I would give a full five star rating to T-Mobile because most of their services are great but one big problem. When I am at my shop/house I cannot receive signal and they cannot seem to fix that for me I have to rely on my Wi-Fi in order to give me a phone signal at my home/shop. With today’s technology you would think that someone from their engineer department would fix this problem due to the fact that I have complained about it numerous times but no one has been able to successfully fix the problem. So I suppose for now I will have to continue to use it on Wi-Fi which I have to pay for every month so that I can have phone service at my place. They also tell me I am right between three cellular towers but I just can’t seem to zero in on the signal to give me a good phone signal at my place. So I am just stuck with Wi-Fi. Maybe just might get to the right place at T-Mobile and someone will care about it and see if they can actually repair and fix the problem sometimes it takes no will to get a little oil in order to get something done maybe just might reach the person at the top. Outside of that T-Mobile is a wonderful company.
Annoying Service
by ironm949 on 2019/04/01 18:20
Service is good but it could do a lot better. Friday when I was in the hospital in a waiting area, everyone that was sitting around me had service except me and that mad very upset. When I asked everyone around me who was their carrier, they all said Verizon. I have been a very loyal customer to Tmobile and I feel like they should feel the same way I do and treat their customers like loyal customers because we spend our hard earned money with you to have top notch service without any delays or no service at all at some times. This is unacceptable. If Verizon can provide excellent service to their customers then I know Tmobile can do the same. You need to listen very carefully and take our complaints very serious because if you take to long to provide the excellent kind of service that we all want and expect from you, it might be too late, and Verizon will be the one taking all of your gambling chips off the table. Treat your customers with respect and loyalty and they will not abandon you, because we are loyal to you right now, but not for long if we keep receiving bad service. We will abandon ship quick.
Horrible service at a location on the east side of El Paso
by VanPo1118 on 2018/06/29 15:53
I decided to switch to T-Mobile and start a business account. My husband and I wanted to buy 4 iPhones and port 4 phone numbers. As soon as the rep found out we could afford to pay for the iPhones, his attitude changes right away. He spent about $3,000 and they had a special buy one iPhone get one free, which the rep did not tell us about. The rep just took are money and sent us on our way. I asked him how to get a Netflix account and he just said get the app and figure it out. It wasn’t until I received a phone call from someone’s at T-Mobile, his name was Cyrus. He called me and ask about my experience and just fixed every problem I had. He actually cared that I took my business to T-mobile. The only reason I’m giving a 5 star review is because of the gentleman that took the time to call me. The service I got at the actual T-mobile store was even a 1 star service. They were rude and just cared that we could afford to pay for the phones upfront.
They’re moderately great
by christopher ggg on 2018/09/11 03:47
I would have given four and a half stars but I called to change my number one day speaking to the 611 customer service and she went onto to say that it was good I was making a new chapter in my life and then gave me a number with a prefix (XXX)666-xxxx then stated I hope your not superstitious but I don’t get it how she said it was the only number it existed I knew she was lying and then I still paid 15 dollars for two lines to get the number changed. Ridiculous I been with them for 5 years and have 5 lines but I guess that didn’t matter either. Service is ok I don’t go a lot of dead zones anyways and they do try to train every my matters. Usually if I speak to management I get what I want. Oh and in the United States only. The Philippines people usually don’t care to please you but if you get transferred back to the US the Americans will help you more because it’s a US based company with US residents paying their payroll. Anyways I like the t mobile deals better than any other carrier. Other than that I can go to another carrier but I’m lazy or unless I’m provoked to I will otherwise this works. But not the best.
Works well
by PaulC72 on 2018/06/07 15:43
Updated-I have revised my review to five stars. Apparently all three of the numbers on my family account were linked together, which causes a problem with this new app. If you have a family plan make sure the numbers are unlinked and you will be able to see all of the numbers on your family plan in the app and manage them as you would expect. Original review: The updated t-mobile app Is visually appealing, but functionally worthless. The problems began when it misidentified which account I am using-I am the primary account holder but it recognized my phone as another phone on my family account, and refused to allow me to view or make changes to my account. The app update notes state that T-Mobile is listening, so if that is truly the case, please fix this app and make it more like the old app-which was actually very useful if a little dull in the style department. At this point in time the app is completely worthless and I might as well use the website.
Superb customer service
by egileyes on 2018/02/28 00:11
Hello T-Mobile...I am a big fan of your company. I cannot think of one thing that it lacks in. But, what really stands out is the consistent customer service which is consumer and people friendly, as it is helpful. Today I had a memorable talk with one of your customer service representatives, Suzanne, who is a delightful and gracious person that exceeded all expectations for someone like me who was unclear and anxious about my account and its usage. Suzanne has much insight, knowledge and perception to clarify and enlighten people, and all in a way that “builds up” others. She walked me through every step in a way that I could remember everything after our call had ended! That’s saying a lot. I have not encountered such overall skill since my days of being a senior officer in the U.S.Navy! My recommendation is that she be retained and advanced in the company, as her performance reveals yet more talents that many other companies would covet. I write these words with joy and gratitude. Sincerely, Egileyes
January tenth in Lincoln Nebraska #GreatRep
by john herity on 2019/05/13 15:27
What can I say? From one business owner to another. January is a keeper!!! We were in Lincoln Nebraska visiting my daughter and her husband, Who had just opened two new lines, Plus equipment with you two days before. She also gave my daughter information on maybe if I brought my five company lines over we could save more money. So after talking with my daughter I decided to see what January could do. When it was all said and done with a few hiccups, I was able to bring all five of my business lines to you with new equipment and save money, now that’s good business!. January showed patients where most people would have a meltdown! She is smart she is focused and she is very funny! She also has integrity, She told us what she could do and made it happen. When we all look back at this experience we will have a good feeling about it, And save money. 👍 Like I said that’s good business. And when it was over she said thank you and welcome to T-Mobile.
Near Perfect app and perfect service
by natereprogle on 2019/04/01 03:12
I used to be with AT&T prepaid, but that meant that there was no phone payments, benefits, or anything. Wi-Fi calling didn’t even exist. It was about $45 a month, so I’m paying more right now for service, however that comes with Wi-Fi calling, unlimited data up to 50 (FIFTY) GBs unlike their 22 GB speed cap, hotspot, and more. And it’s $90 a month, which includes my iPhone XS payment since they had a trade in deal for my old 7. The service is just as good as AT&T was in my area, and in some places better, our area has T-Mobile’s new “5G” network (I know, it’s not 5G technically) while AT&T’s 5G-E network is not here yet, and phone call quality is light years ahead. I mean, I called my Fiancé (Who I also converted lol) and she picked up immediately, it didn’t even have time to ring. That’s amazing! The app is also amazing, but the only gripe I have is that sometimes the bill doesn’t like to load. But it always does after a refresh or two. I love T-Mobile!
Tmobile reception and customer service is exceptional
by Blubub on 2019/02/19 04:32
I haven’t had such a great customer experience ever as with Tmobile. They have been ahead of the curve for the 4 years that I have had service with them but my latest experience just made such a positive impression. They were friendly and super respectful of my time and called me back as promised to followup on an issue on the following date. Their team of experts is something new to me and I hope they continue to be able to support all Tmobile customers because they are just that great. You can apparently call, text or schedule an appointment with them through this app. I didn’t have to use this app to setup the appointment since I had the regular customer phone number but this same great service was provided. No putting the customer on hold while waiting a representative becomes free? Nope! Not here. Instead they just connected me directly and offered an alternative to let you connect to the automated system... haha. Employees: Alex the representative who just finished helping me was just amazing. So friendly, honestly looking to help me out and from what she told me it sounds like Tmobile takes good care of her too. Before she ended the call, she double checked if there was anything else she could help with to reduce call backs which is a win-win situation for Tmobile and for the customer. I’m a happy Tmobile customer. Thank you so much! And reception has been great throughout the Bay Area :)
Excellent customer service at T Mobile store
by Roy Knight on 2018/08/10 14:51
Cannot say enough about the excellent service provided to me by Ken and Joseph at the 4636 East Colonial store this past week in Orlando. They both were terrific examples of perfect representatives for T Mobile. They were friendly yet professional, patient but efficient, helpful but not pushy. Plus they both made me feel as if they cared about my business and then proved it by setting up my military discount, processing my phone rebate, setting up all 3 phones and even setting up the new Iphone when the Apple rep who sold it to me at the Apple store was unable to!! All with a smile! I have met with or spoke to numerous representatives of ATT, Cricket, Sprint, andMobile One during this process of selecting a new cell provider, and None would have prompted me to take this time to recognize their efforts. Please thank Joseph and Ken for me and take notice of these two valuable employees of T Mobile. Thanks guys. A very happy and satisfied customer. Roy Knight
T-Mobile did not give up!!!!
by philippine man on 2018/05/05 22:03
I hav had problems with my phone for about a month and I am in the Philippines. I had a galaxy 6 edge which I used for about 3-4 years, the screen got crack so I submitted a insurance claim, while visiting family in Tennessee I decided it was not one for a new phone. I purchased a i phone8s. The day I was returning to the Philippines I was in such a hurry I forgot that phone. My friend shipped it to me but for some reason it would not make calls. I was on the phone with it’s T-Mobile for hours, they giving me moral support plus trying to help set phone back up, finally on Saturday night an iPhone expert walked me thru set up procedures. She needed to asked for additional so we parted ways, I had the idea swap the sim from the old insurance claim phone that still worked into the iphone. It worked the IPHONE was able to make calls. I called customer service immediately to share the good news and they were just as happy as I was!
Love T-Mobile, just one thing...
by 2Dotty on 2018/01/16 02:46
My experience with T-Mobile has been amazing. Everything I could ask for and more. It’s easy to change your plan, set up auto pay, pay early, get stuff with t mobile Tuesday’s, their plan has data and text in Japan for when I visit, and it’s easy to get in contact with a worker for any questions or concerns. The only gripe I have is 70% of the time the t mobile app doesn’t work for me. The app is where you can do most of the things listed above in the palm of your hand. I’ve tried uninstalling it, restarting my phone, and waiting just in case it was maintenance. But this problem has lasted for months for me. Even after upgrading to a new phone it happens. And sometimes when I do get in it kicks me out. I usually end up having to log in on my desktop computer at home. I don’t see myself ever switching to a new carrier after my experience at t-mobile, but I just wish the app was more smooth so everything would work seamlessly.
A purchase issue...
by Debbie Davidson on 2018/06/23 00:45
We bought two iPhone 8s in Feb 2018 on a BOGO. There was an unfortunate issue with our local store representative during the purchase and we were not give accurate information. After several visits over the next few months to the store, another representative provided us transparency and identified the issue with the original purchase. I spoke with a T-Mobile customer service rep on the 800 phone number and he was most helpful sending me the documents needed to proceed. A few hours later the new store manager called me promised a quick resolution so that we would be satisfied. Through the efforts of a responsive local store rep, the national customer service rep and the new store manager...in less than 24 hrs later our issue was resolved and the financial credit due was applied to our account. We love T-Mobile but love it even more once the correct people found a prompt end to our issue.
GREAT!!!
by My2GodsGifts on 2018/04/10 02:51
I just recently got service through T•Mobile and I couldn’t be more happier and pleased with the choice I have made. Their customer service is amazing and not once have I had a problem since I’ve made the switch. Their service and reception have been outstanding and just amazing. Not only am I paying way less than I had been when I was with AT&T but I have better service with way more options than I did before I made my switch but also their App is just unbelievably awesome. I love how I can manage my account within the App instead of contacting CSR and if I ever whined up needing to contact them I can do so within the App or better yet have them call me back as well. I couldn’t have made a better choice I just wish I would had made it a lot sooner lol but I’m very pleased and satisfied and I couldn’t be any happier about it. Thanks for such amazing service ya’ll have and for an outstanding CSR department ya’ll maintain.
Best Phone Company!
by The Berminatorr on 2018/03/26 02:17
I’ve been with T-Mobile for years now and I’ve never been happier with their service! My monthly bill is low and I get UNLIMITED everything. Only thing I would recommend is not buying phone protectors or phone cases from their stores. They are great but they are expensive and they add it to your monthly bill until it’s paid off. But I’m not mad at them for it, it’s a way for them to make more money, and if you don’t have the money to spend on $100 phone case it’s good that you can pay it in monthly installments. Just me personally I’d like to buy my phone case and pay it off all at once, so that my monthly bill is as low as possible. But I will not shed any negativity about T-Mobile because I do honestly love their service. The app is so easy to use and if you’re ever in a tight spot you can always make payment arrangements on your bill! I would recommend T-Mobile to all my friends and family!
Very disappointed
by Ms. Pink05 on 2018/07/26 19:10
I had an account with T-Mobil for 2 days. I cancelled my account because I found a cheaper deal somewhere else. Upon canceling I was told my account was taken off of auto pay by the rep over the phone. When I went to pay my other bills in mid July I found that t-mobile taken out $288 from my account. When I called customer service they were hard to understand and told me they could not help me and I would have to go into the store. The workers in the store were very nice and tried to help me take care of the situation. I was told it be put back into my account but after waiting 3 days it still was not returned. I then got late fees from my bank and bills. I called again to find out they mailed it to a address that I specifically told them was not a mailing address. I even gave them my bank account number and routing number to not confuse them with a mailing address. I am still waiting for my refund and am very disappointed in how T-Mobil operates. Because of them I now have late fees to pay a and still no refund. I would not recommend this mobile carrier to anyone due to poor over the phone customer service. Jessica S.
Customer service
by Papa alex 7 on 2018/06/06 03:45
I came to T-Mobile 2 years ago after being with Verizon for 20 years! When I signed up a rep in the Manteca ca branch helped me and she was great!! Her name was Marisa!! She was fabulous. She got me up and running and answered every question and every concern I had!! Well 2 years later I went back into the store to see if adding my girl friend to my account made any sense and wouldn’t you know it Marisa was still there!! She remembered me and treated me as if I were a valued customer and I inquired about several things/concerns and Marisa had all of the answers as she made me feel very comfortable about making my decision! So she helped me with the transfer of my girl friends phone with her number at att&t over to t-mobile! I don’t know if I am in the right forum for management to recognize her? But if I am I would highly recommend Marisa for some sort of employee recognition award!! Thank u Marisa!! You are great!!!
T Mobile ROCK!!
by Mace bronco on 2018/03/14 12:07
I was a 16 year customer of Verizon, and not always happy. I live in the middle of the city. I could rarely get a signal in my own home office in the basement, and sitting in my own living room was a one bar at best proposition. I asked them often about this problem and got no results. Having been thoroughly been indoctrinated to the “We have the best network” mantra, I begrudgingly fulfilled my role as a V-minion. Paying large sums of money for less than expected results, was sticking in my craw. I had a 6 gig data plan and payed handsomely a few times when I exceeded my allowance. When I asked about changing plans I was offered adding more gigs for more money. Putting me at nearly $200/ mo. So I did some research and found T Mobile was tied for 2nd place for best network. I decided to look into their packages. They had one just for me, (the Tech savvy old guy) so I signed up. Hoping for the best. So far, I have upgraded to unlimited everything, got 2 for one deal on new phones for my wife and I, been treated with respect as a customer, and best of all I have 3 solid bars in my living room and 2-3 bars signal IN MY BASEMENT!! Oh the delight in my soul is euphoric. All this, for less than half the price of what I was paying before. Imagine that! So thanks T Mobile, you restored my faith in humanity and gave me a phone service I can use at my home. You ROCK!!
BEST CUSTOMER SERVICE
by sarah layman on 2017/12/29 03:35
Good evening I hope this review finds you well. So let me yell out about my experience at my local T-Mobile, but I have to start from the top. I’ve have my iPhone 5s for the longest time! Recently I updated the software and it completely crashed. I bought a 6s from my friend then that yesterday wouldn’t turn on and I was like “ugh again I just bought this” so I prepared myself to go to the mall since it’s after holiday returns happening I also run a store in the mall and did want to go on my day off. So I upgraded from pretty much a 5s to an iPhone 8 got a case, screen protector and walked out spending $68 and some change. I was like 😁😆😄 and come to find out I’ve been paying taxes on my bill for over a year so he fixed that to. THANK YOU!!!! I’m a 30 year old that’s now in the loop of technology, I actually know what Facebook live is now. Best I phone of my life
Tmobile App is Crap! its a rare occasion I am able to get any functionality from e App
by TrineyGurl on 2018/02/09 09:07
The app is most times useless, because its near impossible to get it to work. Plus, trying to pull up my account info in my iPad browser, is also a hit or miss, over the years. I dont even know why I pay for my tablet line, when it it always says throttled, when I turn on DATA to try this long annoying process to get into my account without my computer? It looks like if I just want to shop the sight populates that info. ; but if I try getting into myTmobile, the screen is most often blank and never loads. I use 3 different browsers, and none of them can show my account info; so Every Time I end up using up my DATA trying to access my account to no avail. I have finally decided to save myself $20 monthly and get rid of my useless tablet line; because, for the amount of value I get, or do not get from my tablet line shows paying for a tablet line is just not worth it.
Doesn’t display correct info.
by MarinaPlays on 2018/09/25 21:42
So I recently bought an iPhone XS 64 GB, Gold. I DID NOT, pay this all in one payment. I planned on adding this to my phone bill. Which is already 172, (140 for the T-Mobile one, the the rest is paying for other phones as well, I have a family.) The T mobile app doesn’t show I have an iPhone 7 anymore (was my old phone but now I’ve given it to another family member) but it says it has been replaced by a space grey iPhone XS 512 GB. Uhhhh.... what? No matter how many times I refresh, it says the same thing. The app used to be fine until that popped up. Also, I can’t see how much the bill is. It keeps showing I’m paying for my iPhone 7 (which I am, Bc I didn’t finish paying it off, not a problem) but it doesn’t show my iPhone XS. So, I have no idea how much I’m paying now, and the information is so inaccurate. So...? I’m confused on why the app is displaying incorrect info. I’d like this to be fixed ASAP because I used the app quite a lot. Thanks.
No dropped calls
by SCMissionary on 2018/08/13 21:37
Since going to T-Mobile my dropped calls are almost non-existent. If you are connected to a WiFi connection and the tower signal is weak my phone automatically switches to WiFi and calls are excellent quality. Neither Verizon or Sprint does that. The only negative as many others have found when calling customer service in too many cases it is extremely difficult to communicate with the person on the other end. I always ask where they are located. I have spoken to people in the Philippines, South America, Central America, and on a rare occasion the US. It is difficult at best to get things accomplished when the person you are speaking to you cannot properly communicate with you. Phone service including calls, text, video calls, and camera I would rate 10/10. Customer Service maybe 5/10 at best.
So pleased!!!
by mrwolfington on 2018/08/06 14:35
Switched from very expensive AT&T after 13 years and bill just kept going up with no changes in my service. T-Mobile practically did cartwheels to make my transition so easy. Sales reps did everything at the store and even helped me handle AT&T when AT&T tried to give me misinformation about switching. I had a minor phone setting problem after I left then store and T-Mobile fixed it. I encountered a location where I was not getting cell service (dead spot) where I spend so much of my time so I called T-Mobile. Within hours I had service at that location! Customer service has been amazing and cellphone and data service great so far! The family app also saves me money because I do not have to use a third-party service to keep up with families phone activity. I am saving $1,400 a year By using T-Mobile over AT&T!!
Worst APP
by bcbcbb on 2018/02/11 17:41
My review is mostly for the app and company itself. I have been with Verizon, Sprint AT&T and T-Mobile. I love T-Mobile customer service as far as face to face. Their plans and prices are unbeatable in my opinion. They’ve always been there to help me and are the only company that when I have a complaint, they don’t automatically assume I’m trying to get over them. They sit, lists, investigate in a very neutral matter. This is really crucial when dealing with their customers. BUT, this app man, has to be the worst thing I’ve ever used. It doesn’t load, half the features or more don’t work. For years now, I have yet to be able to view my detailed bill on the app. I constantly have to contact support. And the chat thing on the app, horrible. By the time they respond to me, I’m always asleep. I don’t even write reviews. My horrible experience pushed me to do so.
Best carrier in the Los Angeles area
by CaptainLx on 2017/09/15 17:15
We switched to T-mobile about three years ago and are incredibly happy about that decision ever since. We live in Los Angeles where the network is just stellar. T-mobile keeps on surprising us with constant new upgrades and even lowered our monthly bill by $10 while increasing their service. Whether it is T-mobile Tuesdays that get you $4 movie tickets or upgrading your phone through the app that is actually working they keep exceeding our expectations. I don't see ourselves switch away from T-mobile ever. My favorite feature is the ability to use wireless to make phone calls. I have to travel for my job and can call anyone in the U wireless for free. Also while being around the world I can use a very good to 2G or 3G network for free most of the time. I would give six stars if they were available.
5 star cellular network company
by Ccooperxx16 on 2019/03/17 02:23
My husband and I are extremely happy with T-mobile, their company, the phone selection and their customer service. We do have (on occasion) problems with loading the app to look at our bill, pay a bill, or make changes to our account from the app. However, no technology is perfect and I have been assured by customer service that they are updating the app to fix this. I recommend this company to anyone and everyone looking to pay a bill each month for cel phone service that is exactly the same unless you make changes to your account. We appreciate this tremendously, as this is exactly why we left our precious carrier (bills kept going up each month and could never get a straight answer as to why). Keep up the good work T-mobile. You’ve got a lifetime customer here!
Horrible update
by TimPossibleSpringer on 2018/06/10 17:40
What new is old again? This isn't a new update. This is the old clunky app interface you had before the last version which was much faster, smoother and better to look at than this one. Connectivity is a gamble if you're not on WiFi and/or the pages take forever to load. What's really bothering me is that I can't review my entire account because it thinks I'm looking at it from my iPad line (for some reason they treat my iPad like a second account ever since I added it to my main account). I have 5 phone lines I can't see or review, including my main phone line which is THE MAIN account line. I was told that this particular problem would take several weeks to a month to fix. Really? Y'all need to get your $#!t together if you plan on this Sprint merger working out. I'm sure their customers don't want to an app as messy as this when the time comes.
Pedro from Stonebriar Mall Location
by Shaybryant24 on 2018/11/15 21:03
Transferring from Verizon to T-Mobile was such a breeze due to the help and knowledgeable employee Pedro. I was up in the air between AT&T but he sold me with the high speed responses and just breaking down what I needed to know in order to commit to a cell phone company. Two days later I’m loving the company and what I thought would be a problem with services hasn’t been a problem at all, and I was strongly stressing about service wise in the country when I go out of town but it’s been great to me. I also want to recognize T-Mobile location in Stonebriar mall in Frisco, Texas with the quickness of helping each customers and doing it in such an professional way when it was super busy, the wait wasn’t long at all, full of positive individual, I’m very thankful for the crew and Pedro whom made me feel like a special customer.
App doesn’t load
by LightLilly01 on 2018/11/14 05:56
I have been a customer of TMobile since I was in the sixth grade under my mom’s plan. And I’ve had no problem with the service, but it’s been such a hassle to go through either google chrome or safari just to be able to pay my bill. The app is supppsed to be for not just convenience, but as a quick method to see all your account information without need a web browser to load for eons. Whenever I try to access the app, it stays on the loading screen for well over 10-15 minutes. I’ve restarted the app and restarted my phone multiple times and it just doesn’t load for me on an iPhone SE. It’s to the point where I’ve decided to delete the app until this bug is fixed, because it’s been one for months upon months without any resolve. Rather than spending money on buying chairs or something you don’t really need. Work on fixing the actual bugs like the loading one for instance, rather than the layout of the app. The bugs should be worked on being repaired first as they are an issue, people can learn to use an app layout in a matter of minutes. We just want the bugs to be fixed so we can use the app again. Even after the recent update to the app last week, it still doesn’t load, rinse and repeated all the steps and it doesn’t load. My phone is even updated to the most recent iOS and it still doesn’t work. I give the app one star because this issue hasn’t been fixed for months on end since it started early to mid this year.
Back at T-Mobile....couldn’t be happier
by Mr.Objective on 2018/05/22 01:41
I was a longtime customer at T-Mobile since they arrived in US market in 2000. In 2010, I was forced to leave due to corporation having a deal with AT&T. They were fine- not great. I also have spent a few years at Verizon, and came back to T-mobile 3 days ago. Despite what is reported, Verizon is the hands down worst coverage and most expensive for being the worst; AT&T had the worst customer service, but slightly better coverage than Verizon. T-mobile has better coverage and customer service than either of these “leaders”...by miles...and miles. They are also the most cost-effective. The apps are now catching up and surpassing those from either of their wireless competitors. Will likely not leave again if I can avoid it- but if I have to- even that is easy w/o contract. WINNING....
Beyond fantastic service!
by Happy Camper Deb on 2019/04/06 18:16
Mike and I were Verizon For almost 25 years. The cost kept increasing to over $100 a month for one iPhone and one ancient flip phone. Both of them were completely paid for, so no costs associated with monthly phone pricing. We live in a rural area, so our T-Mobile reception was poor. The Customer Service Reps we spoke with were ALL exceptional. We now have 2 new phones, a T-Mobile CellSpot to fix our “spotty” coverage (on loan for FREE) and we are still paying much less than Verizon! You are an incredible company with enthusiastic, helpful staff and we are absolutely thrilled with everything about your company. Thank you doesn’t begin to express our gratitude for actually caring about your customers. Hoping to see you reach the top of the provider list - Most certainly deserved! Debbie Mirenzi & Mike D
Frank aquino’s t-mobile Experience
by frankaquino on 2019/03/08 08:07
T-Mobile representative Tofe, Jon, Ray By far the best customer service out of any T-Mobile in the Detroit metropolitan area. Most stores will give you the runaround not only At a lot of T-Mobile stores or other Cellular carrier of stores, but most places in general. If you plan on going to any T-Mobile no matter how far you are this is the place to go hands down! This place especially Ray had lowered our plan by $40 a month after only six days of Having service set up at a different T-Mobile location. They Where patient to help us and also answer 1,000,000,000 questions with all respect from everybody. I could say much much more find out for yourself and stop on in. You will not regret it if you do, and you’ll regret it if you don’t. The only T-Mobile I will ever deal with. Frank Aquino
Agree with Customer Service Comment
by AaahsLiving on 2018/09/07 00:07
Agree TOTALLY with the customer service decline comment. I’ve stayed with this company since its inception simply because of the greatest customer service in the world. No longer, almost every one is an idiot and the company puts no information into their computer system. My husband recently died. Despite explaining the need to remove his # from OUR account I spent over 11hrs. on the phone with different representatives. Each one told me different stories of what needed to be done and how much it was going to cost ME! I kept receiving bills, emails, text messages, about the account that were untrue and to keep re-calling them. It took months to square things away. Get back to your OLD STANDARD MODEL of excellent customer service or you are certainly not going to get new ones. It will be years before I trust the customer service again!
Agree with Customer Service Comment
by AaahsLiving on 2018/09/07 00:07
Agree TOTALLY with the customer service decline comment. I’ve stayed with this company since its inception simply because of the greatest customer service in the world. No longer, almost every one is an idiot and the company puts no information into their computer system. My husband recently died. Despite explaining the need to remove his # from OUR account I spent over 11hrs. on the phone with different representatives. Each one told me different stories of what needed to be done and how much it was going to cost ME! I kept receiving bills, emails, text messages, about the account that were untrue and to keep re-calling them. It took months to square things away. Get back to your OLD STANDARD MODEL of excellent customer service or you are certainly not going to get new ones. It will be years before I trust the customer service again!
Frustrated New Customer (Nest Secure)
by paasché on 2017/11/16 19:06
Let me first say that I’m not a T-Mobile cell phone customer. My cellular service is with another provider. However, I just took advantage of their partnership with Nest last night in a T-Mobile store and purchased the Nest Secure (home alarm/home security system and indoor camera) and T-Mobile provides the cellular backup, in the event that I lose WiFi. Having said this, I was provided with a T-Mobile phone number and I set up my acct online so that I can monitor my billing and usage. Now all over the website it’s suggesting that I download the app, for easier access; however, when I download and open the app, it says my phone doesn’t have a T-Mobile SIM card, so I can’t access the app at all! What kind of nonsense is this?!?! I still have an acct that’s been registered on the T-Mobile site, which has a phone number assigned to it and password, yet I can’t sign into the app to manage my T-Mobile acct b/c I don’t have a T-Mobile SIM card in the phone I’m using! Simply put, this is stupid and extremely limiting. Rant done!
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