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App name
Groovebook: Book of Prints
Description
*For a limited time, get your first Groovebook free with promo code MEMORIES* Groovebook by Shutterfly offers the most inexpensive way to print the photos you love off your phone into a custom monthly photo book. For only $3.99/month with free shipping, Groovebook prints your photos and mails you a bright 4x6 photo book with perforated pages so you can easily tear + share photo prints with your family and friends. Be surprised by a bold new cover each month and with a colorful spine to mark your dates. You can select 40-100 photos to print in your Groovebook. TURN YOUR FAVORITE PHOTOS INTO FUN PRODUCTS · Put your favorite photos on your fridge with 4x5 photo magnets · Make your desk a happy place with photo mouse pads · Stack the deck in your favorite photo playing cards · Show off your best photos with photo notepads · Photo gifts are perfect presents for birthdays, holidays, any days! FEATURES · Let the savings begin. Each photo book comes out to just 3 cents per print! · Enjoy free shipping on every photo book each month · Quickly and easily create your book within minutes GIVE THE GIFT OF GROOVEBOOK · Send a copy of any photo book you have made · Choose between 3,6, or 12 months subscription to send · Earn a free photo book for every friend you refer With Groovebook, you can free your photos and make just a little bit more of your memories. It’s a snap. Of snaps.
Use to be a great app
by TRippyvee on 2021/01/20 14:56
It won’t let you unselect pictures after you’ve selected them. Let’s say you changed your mind. The people at support do not help, they say it’s an app issue. I’ve deleted and re added the app to no avail. I don’t understand how they can’t fix their own app. I’ll have to find a new service to use from here on out /:
.
by Idk why this name is taken on 2021/01/19 18:57
They kept charging me for books of photos that have nothing. They charged me so much that I could afford 30 packs of lotion. I want a refund.
Please fix the app
by Ploni el moni on 2021/01/19 14:12
I have chosen 100 pics . Then the book closes . I go to upload for the next book and I see it tells me that 11 photos were chosen already . So I scroll through and see that whichever photos I ordered multiples for the previous book - didn’t upload. !! So that means the previous book has less than 100 pics . It’s going to make doubles of pics that I did not request , in order to fill the pad . Now when are these photos going to upload ?? Are they going to keep being rejected ??
Regularly overcharged
by Harrisonxl on 2021/01/19 13:08
Every 4-6 months I get billed 3 times on 3 different dates for 1 Groovebook. Not sure why this constantly happens...last time they said they would credit my account. It has been 5 months and no credit was ever issued and now I have another month of overcharging (3 times for 1 book). They have yet to issue any credit or refund.
A SCAM
by ratpott52 on 2021/01/19 00:55
Literally they just take your money then not send you the print don’t waist your money
Account issues
by totostin1764 on 2021/01/19 00:51
Won’t ever let me reset my password to log back into my account!!
I dont like it
by cynthia zapata on 2021/01/17 21:48
The reason why cause it says its free and i try getting some and for some reason it keeps take my money like 4 dollars and it just did today and im also trying to save money but this app keeps taking my money.
a person
by bigeeetractor on 2021/01/17 20:27
literally don’t get any updates where ur package is or if it’s even been made. it’s literally a huge guessing game. Much rather go to walmart
Borderline unusable
by strikeone92 on 2021/01/16 15:56
Your app is severely flowed. Using iPhone 12 max it constantly scrolls to bottom when selecting photos. Further, albums don’t map to the app. Extremely poor UI.
Their support team is amazing
by Taylor Tomb on 2021/01/15 23:17
I’ve had a couple issues with the operation of groovebook itself, for example never receiving a months book here or there or receiving multiple of one month. Their support email team is amazing and answer you right away and solve the problem.
Mirza Jesani
by dr . j on 2021/01/15 22:16
I have one book filled scheduled to print February 11 Can you print it now & and open another book
Photos won’t upload
by 0992345 on 2021/01/15 03:21
When the app is working and can add photos it’s great but I always pick my photos and they don’t always upload which is disappointing.
Not what it used to be
by aroberto2 on 2021/01/15 01:19
Slow uploading and sporadic books sinceSept 2020. Definite Change in photo quality as well. I am a longtime customer (since before Shutterfly owned) and am considering new options.
Getting charged but can’t even load pictures
by Allee83 on 2021/01/14 20:28
Nobody to contact and I can’t even load new pictures but they keep charging me!!
I love it sm
by kts a on 2021/01/14 16:13
It’s just amazing
Sticker first order free 100
by hdhdhzhxhxjjxjxjxjcjjxjxjsj on 2021/01/14 13:41
Can u make the same book but sticker version first order 100 free plz
GROOVEBOOK PLEASE HELP!
by LinakaMalia on 2021/01/14 07:50
I have bought multiple books every month for years. Matter fact I purchased at least 8-10 books in November and December 2020 alone. BUT lately nothing but TROUBLE just trying to upload my pictures! Last month it kept telling me I had well over 100 pictures and ever time I went back and deleted the extras and hit done they all the ones I deleted showed right back on the count!! I’m curious to see what happens to that last book since it said I had 140 something pictures. I AM FRUSTRATED AND CONFUSED. I do not want to CANCEL GROOVEBOOK but I just tried to do a new book and I went to 100 hit done and as they uploaded this time it only uploaded 50+ pictures I went back to see what happened and several of my pictures were no longer checked to add. I pressed on a few to preview and even though I’m looking right at the picture when I press and hold to preview nothing shows up! Plain white screen! PLEASE HELP! WHAT DO I DO NOW! Sincerely a very upset/concerned customer!
App malfunctioning
by ele28chick on 2021/01/14 04:14
App keeps closing when I try to go back and choose photos
App is so glitchy.
by bourgeoisrobin on 2021/01/14 02:06
App is so glitchy.
NEW GROOVEBOOK SOFTWARE UNWORKABLE
by BAD GROOVEBOOK CHANGES on 2021/01/14 00:28
We used Groovebook for many years, but recently the software was changed and IT IS MUCH MORE DIFFICULT OR EVEN IMPOSSIBLE TO “SELECT” THE PICTURES I WANT. It seems to want to self select most recent pictures. I’m not happy !
Horrible...
by joanna Rod on 2021/01/13 23:03
So many glitches with the app.- can not remove photos once they’ve been added, can only add one photo at a time (so if you’re creating a book from pictures over a year, you have to scroll back through 12 months of pictures to add each one...) I contacted customer service 6 times and I have received no assistance.
Disappointing
by englishmajor on 2021/01/13 17:46
Several months now I’ve gone through and added all my photos only to come back to the download (without closing the app) to find that my photos had been kicked out. This has caused me to miss my print date several times. Quality on the app has gone way down in recent years and it’s very disappointing especially since there are other options out there now.
Eh
by goose5436 on 2021/01/13 17:45
The first time I ordered it came 4 months late🤨and I order it the second time and it said it was supposed to come January 10th where is it? I ain’t finna wait 4 months again
Doesn’t work
by awesometiana52 on 2021/01/13 09:42
It won’t let me make an account or order, it just gets stuck on the review part
Photos glitch and can’t find where to put promo code.
by Great app and drinks 2015 on 2021/01/13 00:55
Every time I try to upload my pictures, it glitches and take me back to the most recent picture taken. I want past pictures also and it doesn’t work. Very frustrating to have to keep scrolling back to find the place you were at. And I have a promo code for a free book and there’s no where to put it.
Why is this so hard??
by Allison B photos on 2021/01/12 23:19
I’ve been trying to add pictures for days. I check the picture, the little green check shows up, I hit done.... and nothing. Try again and again. No pictures in my album. I don’t know if the program or programming changed but this is extraordinarily frustrating.
New update has caused a bug. Unusable.
by Ashton'sMommy on 2021/01/12 16:12
I have around ten books already and have loved this app, but the last two months, my app will only let me add two pictures, then it jumps back to the end of my pictures. I haven’t been able to fill a book since. Sad, bc I just really love these books, but I’d like to actually be able to order them!
:/
by 🥒wEiRd PiCkEl🥒 on 2021/01/12 05:14
i ordered a book three months ago and never received it even though it says it was shipped, my address was correct and i tried to order another book and i never received that one either :/
Contact
by A chbir on 2021/01/11 21:59
Trying to contact someone on this app is almost impossible
Terrible! Absolutely terrible customer service!!
by Fixfacebook420 on 2021/01/11 21:11
Customer service? Groovebook has no idea what those two words are. They charged my card and wouldn’t allow me to close out my book to be shipped/printed. Instead I got charged and no book. This has happened for multiple months now — I’ve sent multiple emails with no response and yes I’ve check my junk/spam folder. I used them in the past and loved it so signed up again and unfortunately, they are terrible. Chat books has better quality and their customer service is amazing— same day response. So, if you like to throw your money away and get mediocre product then Groovebook is for you. If not, and you like nice quality products/ customer service then they ARE NOT for you. They don’t even have a telephone number to call. You should be ashamed of your product/customer service skills Groovebook!!!
book
by kkkkaaaatttie on 2021/01/11 05:33
it says i have too many photos added but when i try to unadd them it dosnt work and i cant print my book .
Failed cancellations
by Dasoftballswag on 2021/01/11 04:50
I have tried to cancel my subscription multiple times and it continually charges me. There’s no place to file a complaint from what I’ve gathered.
Could be great!
by NoahsMama13 on 2021/01/10 23:34
I love the idea of this app and use it as much as I can, but it’s extremely hard to choose my own photos since it just keeps showing a loading symbol every few seconds and refreshes the page, causing me to lose my spot in my photo list. This is super frustrating when you’re months behind!
Purposely killing this service, Shutterfly?
by sherrytruth on 2021/01/10 23:29
I have had this app and ordered monthly for YEARS, after I first saw it featured on Shark Tank. A clever, low-cost product, it was one of my favorite things! Well, no longer. Since it was bought by Shutterfly the app is as buggy as can be. So buggy, in fact, it seems they are trying to make it fail. It crashes repeatedly while you are selecting your photos. After it crashes it bumps you back to today’s photo, instead of remembering where you were in your roll. Scrolling makes it crash. Loading makes it crash. The print quality also fell dramatically, with photos getting darker and darker. Too cheap of competition for your more expensive books, huh? It is very craven of you to buy out a company just to ruin their great product. Don’t do it, Shutterfly! We’re on to you!
:(
by amos @purple1216 on 2021/01/10 17:23
i bought a book of photos months ago and said it was shipped but never came, while they kept charging me for my subscription
Apps keeps crashing
by talldrink123 on 2021/01/10 16:19
I loved this app for the first 2 years. Lately app crashes even more than before. Now also when I’m trying to load my pictures for a new book my albums are not showing up. Then when I try to select the pictures I want, it keeps going back to the beginning of my pictures making it virtually impossible to load the pictures. I spent about 20 minutes trying to load pictures Only to have to go back to the beginning about 100 times. I stopped trying And I’m looking for a different app that can provide same service with Less hassle.
Not the same
by shutterfly bug on 2021/01/09 18:19
I miss the old Groovebook. Quality of prints were better with cheaper cost, and my account keeps receiving duplicate charges.
Never got my order!!
by veru unique on 2021/01/09 17:32
I ordered my photos on nov 17th 2020 and they still haven’t came in yet? I’ve been waiting for so long has it gone missing or? It says it was in the mail on dec 26, 202 but nothing was they and they changed the date to Jan 6th 2021 and nothing has came in yet I would please like my photos!!!!
stop.
by Kaloni75 on 2021/01/08 21:07
i already ended my subscription, plz quit charging my card.
no
by melanyg07 on 2021/01/08 16:00
it takes forever for the book to come and then when you contact groovebook they tell you to wait longer instead of doing something about it. it’s been almost two months since i ordered mine. and it still hasn’t arrived.
My pictures finally!!!
by horses1B on 2021/01/08 04:30
This will be my first time ordering my pictures, l have a lot so l pray this will make my day. 🙏🏼💜🐾🇺🇸🎠🐎🙏🏼horses1B
Never received one book so far
by Joeyblanco on 2021/01/07 21:48
I have ordered three my subscriptions in the third month I’ve never received my first book yet I don’t know how to call to find out can’t find a customer service number somebody please help
Duplicates
by Gatchalifelover😌 on 2021/01/06 22:39
My grovebook did come but it came like a month late but when I opened it there was SO many duplicates and some pics where blurry. I’m gonna give this a second chance
WORTH THE WAIT
by pookie_brown on 2021/01/05 21:31
so i really hated this app at first because it took a month to get delivered but when they did come they were good quality and packaged well. i also wish that i could pause my subscription at times because finding 100 pictures is kind of hard. it’s on 3 dollars though so i was fine with it
Don't waste your time
by Polywig on 2021/01/05 17:37
I've had an issue with Groovebook several times.They make it very difficult to reach out to solve an issue with there APP which is very frustrating because they're going to charge you for the book EVEN THOUGH it's an issue with there APP !!!! Look into other companies that have similar products. That have better customer service.!
???
by Glomama3 on 2021/01/05 15:57
How do I know what I ordered??? The books need titles on them so we know what pictures have been ordered. App is easy to use.
Shipping
by kia,&)(@",/? on 2021/01/04 21:20
The free shipping is awful. I have not received my first order which was shipped on December 10th. It’s now January 4th!! I wish I could have judged the first order before it was time to submit the second order.
free anime prints ;))
by CheetoPuff41 on 2021/01/04 17:04
i wanted free anime prints for my wall, and the app FreePrints would crop my photos and ü didn’t like that, so i found this, and like it even more already since it came in a cut lil book. i had a promo code for it (you should use DISSMORE44 on your first month for free prints too) and then i got more prints and gave my friend some surprise prints of haikyuu, one piece, assassination classroom, hunter x hunter, etc. manga panels. she enjoyed them and this is the best print app i’ve come across.
Is this supposed to be a scam???
by moth princess on 2021/01/04 08:32
Never got any of my groove books.
Bad
by xbjakamaksscantfindanickname on 2021/01/04 06:40
I order my book in November 2nd and I still haven’t gotten it. It’s January 3rd 2021 don’t waste your time
Issues
by memone on 2021/01/04 05:07
Messes up when adding pictures then added to many won’t let you take them away and won’t let you print it
Not good
by VmaeA on 2021/01/04 00:52
I have had multiple issues with this . I have emailed many times and still haven’t received the last six months of groovebooks I ordered
Need to be able to edit
by Pssm13 on 2021/01/03 16:19
I love this app - except.... you can’t easily remove photos, and that is ruining the experience for me.
App is not easy to find wha you need!
by Bevfarns on 2021/01/03 05:23
I’ve been with Groove book from the start. I’ve never cared for the app! The App is not easy to find information or change information. I’ve struggled with it every time. I’ve also given up and paid for months where I couldn’t get the photos to load! Not a friendly APP!! Now it shows an extra book for Dec 2020??? It’s supposed to be for January 2021! Jan 21 shows 10 pics! This is always a chore to order books🤯crazy App!!
Still haven’t came in the mail after months.
by Taki Uchiha on 2021/01/02 17:29
My pictures still ain’t come and I ordered them months ago☠️.
It’s ok
by AnnaGraceLynnn on 2021/01/02 06:26
I didn’t get my first book and then it won’t let me order my second book. Overall unimpressed
Groovebook Problems
by souljaboi420 on 2021/01/02 00:48
I ordered my groovebook in November, It’s now January and it still hasn’t come. I tried to cancel my subscription but the app signed me out and every time I try to log back in it says my email does not exist.
lots of bugs
by paige.b17 on 2021/01/01 22:48
the books are very cute and are set at a good price however there is a lot of bugs with the app that make it not even worth it.
Use to be good and now it is terrible
by Alinkchicka on 2021/01/01 20:34
I absolutely loved this when it came out but it appears that nobody takes care of it anymore. Customer service is none existent, I emailed twice about a billing question and never received a response. I have still not received my September, October, November or December book and I am filling in pictures for my January book now. Filling in pictures takes forever now because of a glitch in the app. While adding pictures every few seconds it snaps back to the bottom where my most recent pictures are. So every few seconds I have to scroll back up to where I was at trying to pick older pictures to add to my book. Once I get back to where I was I have to glance quickly at the pictures and pick one or two before it glitches and takes me back to the bottom. I have tried probably 15 times to remove pictures that were accidentally selected and every time I go back in they are selected again. I have closed out the app, deleted it and re download it, and it is still the same. I have had this subscription for years and I send 5-7 books every month to family and it is very sad to me that they have let the app go so much that I think if there are no changes soon I will be looking for another way to send pictures to family. This app is not worth my time, frustration, and sanity every month. Not to mention they keep taking money out of my account but are not even sending me what I’m paying for. Very disappointed.
Slow upload
by FBuser252 on 2021/01/01 13:25
Slow upload & picture change
Book
by cricket2587 on 2020/12/31 21:10
Still have not received my first book.
Was happy before.....not happy now.
by Madukes47 on 2020/12/31 17:57
This worked great for quite awhile, but the last two times I was using it, the app was awful to use. It needs a lot of work. If you ever get the app working again, I’d think about subscribing again.
Order didn’t arrive
by doug snd doreen on 2020/12/31 17:47
Order was place on December 5. It was shipped on December 10th. Still have yet to receive photos.
Review/suggestions
by leonamimi on 2020/12/31 13:34
App is not user friendly! Should be able to access the choices easily. Too limited, not enough options compared to snapfish and Shutterfly.
Customer service not good Can’t use gift card
by candleangels4u on 2020/12/31 06:56
I have tried multiple times to use my gift cards that expire at the end of the month and cannot get help to do so
The WORST
by BB&JJ29 on 2020/12/31 01:57
This app used to be Phenomenal. Now it’s THE WORST. Such a Time waster. Never works anymore.
Disappointed to say the least!!
by NPHpitg on 2020/12/30 19:12
I used Groove-book in the past and they WERE great! Came back in November, did two Groove books and was charged for two but only received one! Complained and never heard back. Got my December Groove book! Totally disappointed!! I uploaded 100 photos and got a groove book with the same 6 pictures over and over to fill the book with 100 photos! If I could give them ZERO stars I would, as I feel giving them one star is being generous! My advice go back to Wal-mart or Walgreens for your photo needs!
I don’t know how to feel abt this.
by Gabbi🦋! on 2020/12/30 18:54
I ordered my picture on November 29th and I still haven’t received them after a month.
Never received my books
by Jenna Toler on 2020/12/30 17:38
I ordered 3 books and never received any of them. It’s been over 6 months. Don’t waste your time on this scam of an app!! Cancelled my subscription and I’m still getting charged
Scammed
by novahovabrova on 2020/12/30 02:58
Still haven’t received my first book from several months ago. It’s still saying it’s in production and I’ve already been charged! And now the current /2nd booklet won’t even upload or print. Every time I go to remove photos it says that I’ve added another and won’t even process them. Super unhappy
Quality Control
by 44Dick on 2020/12/29 23:52
December pictures came with the left side of pictures cut off. Very poor quality prints. If this continues we will be canceling our use of Groovebook!!
Terrible!
by donald trump jr. jr. on 2020/12/29 20:54
The photos were amazing but very thin quality but I don’t care about the quality of the photos. I was charged 4 extra dollar for ANOTHER groovebook when I deleted the app and uninstalled it. It keeps charging me and I cant get a hold of them even through email. Terrible. And not worth your money to get taken away.
Bad customer service, slow delivery
by LOVE TAL! on 2020/12/29 20:48
It is December 29, 2020 & I am still waiting for my books submitted on 11/6/20 & 12/6/20. I have emailed Groovebook multiple times. I got one response saying my November book would arrive soon (it hasn’t), but I have gotten no response to a subsequent email. I told them I desperately needed the November book b4 Christmas as I was using these photos as part of a Christmas gift. The book never arrived so I had to spend $20 having the photos printed at Walgreens. The time it takes to receive a finished book is ridiculous. The quality of the paper used for the prints is not great. It’s very thin. I used to get great customer service from Groovebook - they always responded to a query w/in 24 hours, but no more.
Good concept but software could be better
by mmadisonbrownn on 2020/12/29 18:54
I like the idea of having all my photos in a small Booklet but every time I scroll through my camera roll the app crashes and goes to the bottom of my camera roll again... super frustrating and it took me over 30 minutes to upload my 100 photos
Mostly good, but an annoying problem
by Conienie on 2020/12/28 22:13
I love the concept of this app. I’ve been using it for a while. For some reason when I used it today, when I would choose a photo it would then take me back to the beginning (end?) of my photos!! So aggravating! It did this almost every time. I would have been really upset if I had searched back two years in my photos and it kept kicking me to current!
Slow Upload
by love052287 on 2020/12/28 19:34
The app is very slow when uploading photos
Messes up
by mattp sr. on 2020/12/28 13:21
I am months behind (bc I have so many pictures in my camera roll) I am good to order each month but I have to scroll up a while to get to where I left off. The app use to work good, now it messes up ALL the time. I’ll scroll up and it will only let me touch 1-5 pictures max at a time (instead of 100) and then send me all the way Back down to the bottom of my camera roll. What use to be no problem is now the most frustrating- if it continues to happen next month, I’ll be leaving Groovebook and finding another option.
Pam
by kap ann on 2020/12/28 06:41
Pictures will not upload. I have tried uploading the same pictures over 10 times.
App does not have much flexibility or work well
by CHartsock on 2020/12/28 04:31
Need to add/fix some features: - be able to see what was in my last book - be able to see what is in my current book - be able to rename the current book title and it actually save - it keeps being overwritten by the new month/year and not what I typed and saved - it keeps saving I am over the 100 pics but I unhighlight photos but it does NOT remove them - I have 100 photos and keep clicking the “print now” but it says it doesn’t have enough
Absolutely beautiful idea!
by TTok Response on 2020/12/28 04:30
I’m excited about this app. I’m a grandmother of 9. I’ve already lost a lot of pics with either a lost phone, or a broken phone. Ty Ms. Sherry
Double charged
by tatynh2019 on 2020/12/28 02:26
I had been charged double for a couple of months, lousy customer service, no email response.
Issues
by FunCulture on 2020/12/28 00:56
The price is perfect. It why can’t I take off pictures? It won’t let me fix it and every time I try it doesn’t let me. And when I tried again it didn’t even let me unselect the pictures. So I canceled my subscription until this is fix. It’s truly annoying. It should let me create or delete the picture book but it doesn’t.
GROOVEBOOK!!!!
by SwimmerSisters on 2020/12/27 19:47
The idea for this app is INCREDIBLE!!! I love my books!! However, the app itself needs some work. I decided to do it because someone gave me their coupon code to use. I entered it in, and it didn’t work, but then I could not figure out how to re enter it. The app ended up charging my card. I would also like to be able to see the photos I put in my book once I complete it. I love my books tho :)
SLOW
by groovebooook on 2020/12/27 15:45
It takes forever to go to a month and when you finally do the app shuts down and take you to the current month again
Choosing Pictures
by Avirex34 on 2020/12/27 14:05
The app when choosing pics for your book, it keeps scrolling to the bottom of the screen. Very annoying, especially when you need to keep going back to find your place. Please fix this!
Just what I needed
by MFMoore35 on 2020/12/27 03:17
I looked at tons of different subscriptions and sites that offered a way to print photos each month. None combined the book format and the ability to have prints to give away or put in a frame. Groovebook has been awesome! I’m now ordering all the pictures of my son I took this year, if I see a picture I know the grandparents would want I can add more copies to my book so I can tear and share! The app can be a little glitchy but it’s not that bad considering you pay about $4 for a book of 100 pictures.
Never got what I ordered.
by Milkmann_ on 2020/12/26 22:17
I ordered a Groovebook on about November 2nd and I haven’t gotten it. It’s already the very end of December and I’ve received nothing. You can’t even track your orders. I already canceled my subscription. Even after emailing them, I’ve gotten no reply.
Sending stuff not ordered
by jetblock3 on 2020/12/26 19:51
They send you stuff you don’t order.
So difficult to work with
by Hairdresser Pat on 2020/12/26 15:55
You can’t go back to see what pictures are in a saved GrooveBook created album to add to to the prints for the new album. You have to scroll back forever in your camera to find the green check marks to individually find them all again and then if you accidentally touch a unwanted picture it automatically gets added to your album much to your surprise! It is so aggravating and extremely time consuming when it could all be designed a lot more efficient!
STOP STEALING
by minji's wife on 2020/12/25 20:29
can yall please stop charging me? i literally unsubscribed months ago and yall keep stealing money from me like???? what the f*ck
It’s a scam
by 1111chuck1111 on 2020/12/25 16:42
3 months no product. Only way to cancel is to Email them and hope the actually stop charging you.
Not a very good app
by tana mc on 2020/12/25 15:28
I have been trying to get a hold of the Comp for over a week now. And I can not get ahold of anyone. They are taking my money but no respond from them.
Awful
by Dianau99 on 2020/12/25 01:39
I’ve had this app for a few years and I’ve never had issues until the last few months. Uploading pictures is absolutely impossible and the app crashes so much it’s useless at this point. Very disappointing.
Horrible
by annaszt on 2020/12/25 01:23
I was unable to print out a book and contacted support, they said they fixed it and they did not. When i loges in the next day they charged my account for another month when it wasn’t supposed to charge my account yet, when I asked for a refund they blocked my email. It’s not worth the trouble.
App keeps crashing
by Thirdgeer on 2020/12/24 04:11
I have 2 days to add photos and the app keeps crashing.
Not working correctly
by Let Me Submit This Review! on 2020/12/24 02:16
It only lets me select 3 or 4 photos, then goes back to the end of my camera roll. And never sent me last months book 🤷‍♀️
Ease of use - TERRIBLE!
by pablo159967 on 2020/12/23 15:13
Considering canceling subscription.....
Do not buy and here is why.
by 👌🏾😭👌🏾👋🏾👋🏾👋🏾 on 2020/12/23 06:31
This app is severely flawed and costumer service is awful. I emailed and called their costumer service line because I didn’t receive 2 months of books and they ignored my emails and calls. I would recommend another app.
Upgrades are terrible
by frustrated aubscriber on 2020/12/23 06:16
They changed the app and it is useless. Have been using it for two years and gets worse and worse. Last two albums were never sent (or at least never got to me) even though they say printed. Customer service is non existent. Basically Shutterfly responds to what we they want without addressing issues. Can’t get to my picture to load up. Really terribly sad how it has deteriorated. Useless!!’
Great Concept but Severely Flawed
by Jenius422 on 2018/06/30 01:47
The price is right for the quality and it’s an excellent concept but the ap needs a lot work. I tried gifting my first book to two different people. The ap repeatedly crashed in the process and I was never able to send to them. I was charged for $12 of product of which I have only received $4 worth. To my knowledge, you can’t track your shipments nor can you see to whom or where they are going. You should be able to track and see where they’re headed at the very least. The one book I received had some pictures cut short. For the price this is fine. But perhaps add a feature that will alert you when you’re requesting a printout of a pic that’s going to be cropped. You can’t view previous books in the ap. That means you have to look back through the pictures on your device as you are adding new ones to see which ones have already been printed or look through your printed books. This is not efficient. It would be a nice added feature to be able to share your subscription with someone else. For example, it would be awesome if I could share with my husband so he can add pics from his device as well. Overall it’s cool and I’ll continue to subscribe but I hope things improve.
GROOVEBOOKS
by Bondog49 on 2017/11/25 18:59
I love these little books! I have gotten about many so far and given several as gifts to remember trips or events. I am happy with the service and the quality and it takes all those pics off my phone. The quality of the pics depends on the quality of your phone and how you take pics. It's a great little product for only $2.99 per 100 pics. I thought I put in a review a little while back but I still love it and think it's a great thing! I have printed them up for different events and given them to other people. That gives them a mini book of memories like baby or bridal showers, special company coming into town or special trips I've made with friends! It definitely is easy to come up with 100 pics from special occasions! You can order duplicates and have the books you like and cherish! I still love this app and use it for extra books some months too. I have an issue now with the loading of pictures. It opens and says to load 100 and then goes to the very first book I ever ordered, and that’s over two years ago. I would love it if it opened to the present available book instead of swiping through dozens and dozens of books to find the new one. That’s my only complaint otherwise I love your app.
Use to be good and now it is terrible
by Alinkchicka on 2021/01/01 20:34
I absolutely loved this when it came out but it appears that nobody takes care of it anymore. Customer service is none existent, I emailed twice about a billing question and never received a response. I have still not received my September, October, November or December book and I am filling in pictures for my January book now. Filling in pictures takes forever now because of a glitch in the app. While adding pictures every few seconds it snaps back to the bottom where my most recent pictures are. So every few seconds I have to scroll back up to where I was at trying to pick older pictures to add to my book. Once I get back to where I was I have to glance quickly at the pictures and pick one or two before it glitches and takes me back to the bottom. I have tried probably 15 times to remove pictures that were accidentally selected and every time I go back in they are selected again. I have closed out the app, deleted it and re download it, and it is still the same. I have had this subscription for years and I send 5-7 books every month to family and it is very sad to me that they have let the app go so much that I think if there are no changes soon I will be looking for another way to send pictures to family. This app is not worth my time, frustration, and sanity every month. Not to mention they keep taking money out of my account but are not even sending me what I’m paying for. Very disappointed.
Used to love... now having issues with uploads
by Newreviewer12345 on 2019/10/16 22:19
The quality has been great some months.. good some months... and ok some months. I like the convenience of just having my photos printed so i can tuck them away to enjoy later and get them off my phone. My major issue I've been having is it won't print past a certain number and I have to go through and figure out exactly which photo it isn't uploading which can be VERY tedious and annoying. I've noticed that it's iffy on which photos it'll print from my shared albums (even if I'm the one who uploaded it). I wish I could easily upload pictures from my computer onto groovebook and it not be exclusive to phone photos. I love the concept but don't enjoy the sketchy upload. I’d also like to add that I dislike how it can’t upload in the background. I had an album that didn’t get completed and I wasn’t aware of it until the window had closed. I’m pretty close to canceling my subscription bc the months that I’ve gotten charged but not uploaded a book.. it would even out to just purchasing photos when I feel the need.
No book, no way to report the problem
by re-lite&ga-lite on 2020/11/28 00:36
The books that print out have extremely low photo quality. The saving grace, and the reason I kept getting this month after month, was that they would arrive reliably, and a low price that made the lack of quality worth it. Now, I don’t get the books at all, and I still get charged. The way it works as you select 100 photos from your photo stream, and when you were done, it tells you your group book is full for the month. Always worked fine, until a little while ago. Now, I get up to 100, it tells me my group book is full, and I get the option to go ahead and print. When I try to print it tells me I have 129 photos selected, and I need to delete some. So I go and delete them. And then I go back to print, and it still tells me I have 129. I went through this a couple times, then gave up and hoped it would print anyway and just leave out whatever extras there were. No luck. No book. No options for a refund for the glitch in the app. I am canceling my subscription. Updating my review—Wow! Click on the App Support button and you get a “404 error—page not found!” Am I even going to be able to cancel this thing or are they going to keep charging me until I kick them off my credit card?
This is a great service
by Pposey on 2017/11/25 01:31
I've received two Groovebooks now and I think they are great- especially for $2.99. The app is very easy to use, uploading pictures is a snap and I receive my Groovebook in about two weeks. The printouts are as good as the pictures I send in- some are clearer than others. I set a reminder to make sure that I get my photos uploaded by the date they give me. The quality of the pictures have declined- fuzzy and framed poorly. I know that this is inexpensive and probably should expect lower quality paper but it is getting to be a real problem. If the quality doesn't start improving I will need to cancel my long term subscription and get another alternative. Makes me sad. I was very pleasantly surprised this month when my latest book came. The picture quality was much improved. There was quite a chemical smell to the pictures but it dissipated When I created my new book, I liked the new format and the pictures uploaded much faster.
Good concept but needs work.
by Kickinurmacass on 2020/09/22 23:52
I have had this app for years and I love that I can get 100 photos printed and sent to me each month because, who really does anything with all those photos on your phone. Now at least I have them printed for use. I will say the photo paper and picture quality has improved over the years but still has some improving to do. The bad part of this app is the constant issue with shutting down when I’m trying to pick my photos. Also the fact that the photo selection screen is never where I left off last time, it starts at the most recent photo, which for me is a pain because then I have to scroll through 100’s of photos before I can start selecting where I left off. The final frustration, which led me to this review, is the fact that the “submit feedback” link in the app, takes you to a one time only survey monkey form. A regular use feedback link would be very helpful. So, it is cheap but it’s frustrating.
Bad New Owners
by Points high on 2020/03/21 15:31
In the past two weeks I have lost the ability to upload photos and was not able to complete my book for the first time since I started Groovebook. I have purchased over 120 books since they were on Sharktank. The new owners have made negative changes and are now violating the contract. In an effort to correct the problem of not being able upload pictures. I found the shipping settings to be changed as well. The settings were changed to upgrade my shipping (this cost more) the processing is getting so slow it takes over a month to process a book. This means you pay for 2 outstanding / undelivered books at a time. Express your concern and find that change your setting to increase your delivery cost to almost 2 x the cost of book and delivery. Corrupt business practices. Contacting BBB. Going downhill fast....... corrupt greedy.......sneaky..... big business. Canceling subscription. Now we can’t load pictures for the current month UNLESS you add an additional book.... then you will get double charged( one for the additional book and one for this month which you CANNOT see and the next book unlocks 2 months after your last one purchased. Thieves!!!!
???
by clarencej99 on 2018/09/24 19:28
OK, this does have nice color to it and your pictures will look lovely. However if you are using this application for anything else other than fcopying a recipe ... and you are putting down something you want all of it on here, you are in trouble. You do not get an entire 4 x 6 space to put your writing or anything else. It is always cropped at the bottom in the left, and on the bottom, by a small amount that can affect what you are printing. What is sad about that is when you crop it on their screen, it all fits in there nicely. Or, sometimes a title or a bottom subtitle will be removed, or are partially removed because of space, when you have it showing entirely on your cropping page. As a writer and editor I do not like this because I need the space. I also wish they would go back to the regular 4 x 6 format instead of leaving out this 1/8 inch I believe we are missing. As I said this is fine for pictures if you don’t have to have everybody in it, Because sometimes you only get half of one person, but it is not for anybody who gets more technical than that. If this changes and I feel that things are better, I will let you know. I have written several columns in newspapers for 36 years in the Midwest area so I do know a little bit about what I’m doing. I’m not condemning this, it’s a very good value, as a very good thing for what it does print pictures. But if you want to use it for other applications, and those are there, think twice.
Go To Chatbooks
by Alaina Brooks on 2020/11/05 12:33
Go find a different app. In the months I’ve had Groovebook I have not received anything at all. Customer service refuses to give a tracking number and stop responding after I sent my second email asking where are my books it’s been 3 months. They can automatically take my money out of my account each month and upgrade my shipping to more expensive shipping without my consent but can’t deliver the products they advertise. I’ve reached out numerous times on where my books are and haven’t gotten any responses all I want is a tracking number or proof they did shop it out and it’s on the way but that’s too hard for them to do so I’ve cancelled my subscription and had everyone I recommended to cancels theirs as they haven’t received anything either. Apparently they’re under new management and it’s gotten worse since they took over. Go to chatbooks a bit more expensive but they have more options and better quality and I ACTUALLY received my first book from them. I’m regards to Groovebook. I will be reaching out to my bank to reverse all of the charges and dispute them. I will also be reporting them to the BBB.
My Favorite App Ever! ❤️
by Honey B 🐝 on 2020/03/10 15:09
My time is valuable and I used to beat myself up for not printing pictures of loved ones. It was time consuming. Not anymore with the Groove Book App! It reminds me once a month to upload 100 of my pictures from my phone. It shows me right where I left off printing pics from last month. If I dont have time to quickly tap on 100 pics...Groove book does it for you! Adding 40 pics from your phone that has not been printed yet. They come in a bound cardboard book. The ONLY THING I wish I could change is for the book to imprint the Title you chose on the cover itself. It would be so much easier to choose that group of pics you are looking for later...Such as ex: Valentines 2020 ❤️ All Moms should have this app. I give the app as a gift to friends and they ❤️ it! Best gift ever! Thank You GB for putting the Memories of my Lifetime at my fingertip!
Saving memories and money
by Brens momma on 2017/12/28 04:57
How many times have you told yourself that you were going to print more pictures so you could make photo albums for your kids like your parents did for you? How many times have you sat for hours, formatting memory books, only to get to checkout, see the price after tax and shipping and then scrap all the time, effort, and energy because 50 pictures in a book should not cost $20-$50 after shipping! Well Groovebook is the solution! For one small (I’m talking less than a grande Starbucks and we all know you order Venti) price you get up to 100 photos that can be left in this convenient flip book or torn out and placed in frames or albums with little to no effort. I no longer worry that I’ll wish I had printed more pics and now am just waiting for the untapped scrapbooking abilities I hope to have to make an appearance!
Update is awful
by Find something else on 2018/12/09 14:57
Ever since the update it is awful. You used to be able to add pictures right after the books closed now I almost never can add photos. I’m a lot to cancel the subscription because I am always forgetting to add photos and getting charged for the books and not getting them when the close date comes around. I wish they would go back to allowing you to add pictures at will and just being able to leave the pictures in the cue until it’s ready to print. That’s when this app was amazing. That’s when I loved this and told everyone about it because I never printed pictures off my phone and then this app came along and was able to and it was amazing then someone came out with this amazingly stupid idea about letting you only add pictures for a few days. So I will be looking for a new picture printing app unfortunately. Sorry Groovebook
First time using app
by not impressed glover on 2020/01/05 10:40
It crashes nonstop throughout the picture selection process and even after it still crashes closing the app out. Then it doesn’t upload all the photos you select which is a pain bc you go through the long process of picking your pictures only for all of them to not upload in the final stage. It also does NOT give you an option to view how the final product will look nor does it allow for you to view the pics you added to the album. It’s like once you hit submit pass selection you’re just screwed and have to hope they have the CORRECT pictures selected. This app is pretty crappy and very flawed. Gives you scam vibes. I also see that you can NOT track your order whatsoever to see where it’s at or when exactly you will receive your pictures. I’ll stick to Shutterfly this apps aggravating and overly time consuming. Don’t waste your time remember you get what you pay for. Extra bucks are worth the peace of mind you’ll get knowing your quality is superb elsewhere on other apps.
Awful all around
by ms robinsn on 2019/01/11 02:32
I started using Groovebook years ago, and was pleased with the picture books sent each month. As time progressed, I noticed that the paper quality really diminished and turned into thin, flimsy photos. I kept getting them, however, mostly from being too lazy to stop my subscription. Then I was told that my credit card was no longer working and that Groovebook was cancelling my orders. I figured my credit card has expired and was just as happy about not getting any more books from then. It took awhile for me to realize that I WAS STILL BEING CHARGED FOR THEIR SERVICES because I didn’t look at small deductions on my bill (I look at everything now!). I couldn’t get in touch with anyone at Groovebook, so thought that since I was being charged, I would at least get another book before the deadline. I tried to upload the pictures and again got the message that my account was closed. I finally got in touch with them through email (they won’t give out a phone number with a person at the other end) and told them the problem, ending with a request to stop billing me and refund my money for the last six months. Today I received a note saying that I have a valid credit card on file and to hurry and load pictures before the deadline. Once you open an account with them, there is apparently no way to stop them from billing you. Do not use this app! It is a rip-off and the pictures are on poor quality paper. Customer service is non existent.
Great till i dealt with Customer Service
by sacmanjones on 2019/04/02 17:32
Loved everything about this until I got a new Pixel 3. Once I got a Pixel i was unable to upload photos and at the same time my last two books never came. The software on my phone was to advanced for this app i guess is more or les what they told me and they were unable to till this day update the app to work on this software. Also my credit card on file had expired after I already placed my order for my last three books. instead of informing me i waited and waited and they never showed up..... the solution refund me for those three books...... great but now i did not get those three books i already created and can not replace them cause my phone software and you could only order one per month so i lost those books. Kept the app in hopes it would update and never did so i lost too much money and just gave up and lost something I thought was a great thing to have to keep my photos of my kids growing up.
App needs work
by audreybegley on 2019/08/20 03:11
I love this idea & have been paying for years , but the app has never improved. Crashes every 3 minutes & in the middle of selecting photos only half of them save. It is unclear how many photos have been chosen, & you have to search back through every time. The app also sometimes logs out for whatever reason. For a few months straight there was 9 photos that said they were selected but were not & when I got my books they were just repeats & I could have had more photos. The price is right just wish the app was more efficient and didn’t crash every time I try to use it. I also wish there was a way to alert me multiple times when I need to add photos. It only does once & usually at an inconvenient time. It also takes forever to upload the photos. Overall great concept & will keep paying hoping things will improve. Thanks all!
Do not use this app they will scam!!!
by gabrriellee on 2020/10/11 05:07
First I would like to imply that this is not fake review this is real. Second Groove-book costumer care is horrible they take hours to respond some times and when they do they almost seem like bot conversations and they do not have a phone number to call them to talk to them directly they only have a dumb email. Third they give you a free book for your first book but then they to you charge your card. Fourth they do not provide a tracking number therefore once your order you won’t have any information on what your package is currently at or doing u just have to wait and see if it comes. Fifth it’s been almost a month sense i ordered and i still have not received my book and it’s only suppose to take 10-14 business days. I do not recommend this app for buying cards cause they will scam you and try to take your money please do not download this app or support this company do it at your own risk but don’t say i didn’t tell you.
It’s a good way to get printed pictures out of your phone
by NeefaFeefa on 2020/10/15 20:56
I’ve been a subscriber took groove book for probably about two years now. I have thousands of pictures in my phone that never ever get printed. This is one way to have them bound and printed in case something catastrophic happens to my photos. Yes it does take a long time to ship but the books do arrive eventually… And yes the paper and quality is not that great. If you want something to frame you definitely should order a better quality print from another provider. but for $3.99 per month for 100 photos all bound up in a nice book it’s not bad. By the way the latest upgrade to the app does not allow me to choose my own photo album that I have created on my iPhone. So that needs to be corrected by the developers as soon as possible!!
Picture Count Glitch....
by da1Nonly007 on 2020/11/28 07:30
I’m having issues with this app. I have chosen my pictures however the app is not refreshing and it’s showing that I have more then 100 pics which I don’t. When I go back to select/unselect pictures, I make sure that the number at the bottom right says 100 total (I even tried <99 pics total) and I click DONE and when I click PRINT NOW, I get an error message saying that I have more than 100 picture ... which I don’t. I have tried MULTIPLE times to go where I have selected my pics to make sure it’s only 100 pics total OR LESS (I even tried selecting 99 OR LESS pics total) but the app won’t update the changes I have made. I also installed the app update as well and I’m still having the same issue. It is now almost the end of November and I need to make my selection and I can’t because of the issue I mentioned above.... ***I have also emailed customer service like 3 times within a three week period and nobody has replied.... horrible customer service....
GROOVEBOOK PLEASE HELP!
by LinakaMalia on 2021/01/14 07:50
I have bought multiple books every month for years. Matter fact I purchased at least 8-10 books in November and December 2020 alone. BUT lately nothing but TROUBLE just trying to upload my pictures! Last month it kept telling me I had well over 100 pictures and ever time I went back and deleted the extras and hit done they all the ones I deleted showed right back on the count!! I’m curious to see what happens to that last book since it said I had 140 something pictures. I AM FRUSTRATED AND CONFUSED. I do not want to CANCEL GROOVEBOOK but I just tried to do a new book and I went to 100 hit done and as they uploaded this time it only uploaded 50+ pictures I went back to see what happened and several of my pictures were no longer checked to add. I pressed on a few to preview and even though I’m looking right at the picture when I press and hold to preview nothing shows up! Plain white screen! PLEASE HELP! WHAT DO I DO NOW! Sincerely a very upset/concerned customer!
Very bad system with poor quality
by btaylor0230 on 2020/06/24 02:43
I ordered my first book over four months ago and was surprised that even now my order says in production. The app itself is faulty and frequently shuts down automatically, doesn’t allow for easy edits, and provides no way to track the order any further. When I finally did get a book I ordered, it was my third and final book before I canceled my account because of poor service. The book itself is very flimsy and the page perforation doesn’t allow the pictures to tear out even though that is an important aspect of the books that is advertised! Every single picture in my book was printed twice even though I didn’t request for multiple copies of most of them. Several pictures are also very blurry and upside down even though the picture quality is good on my phone and right side up. It is a good idea to have this system but the creators did not do a good or proper job at correctly implementing.
User interface is not user friendly, poor quality photos
by TaraAnn1 on 2018/01/15 00:27
User interface is not user friendly. Instead of creating a new book, they say you can reprint a previous one, but there is no easy way to signify that- you only have options to add photos. Also, it can’t read albums from iPhotos. So you have to take many extra steps to create a album in the old iPhoto’s that was decommissioned a could years ago! And to make the app less friendly, matter how you organize your photos, they print in random orders. Some very basic update that a year later are still not in Groovebook. And better yet, perfectly clear pictures on your phone are blurry. About 50% or more are such poor quality. Actually printing at the local drug store is better! I’m hoping groove book finally makes some improvements. It’s a great idea, poorly executed! Some of these basic suggestions were submitted last year, but still no visible change to anything.
Great idea, poor app execution
by aag1027 on 2018/11/26 03:34
First let me say this is an awesome idea. 100 photos for $3.99! Amazing! I wish it was an adhoc subscription instead of monthly but that’s not so bad. I used to use this app years ago and it worked great. However I canceled my subscription when I started running out of pictures to print monthly. I recently re-subscribed and I can’t stand the app. It still allows you to sync to your pictures just fine. However, every month the same 40 or so pictures are automatically added to my book and I have no way of removing them. Also, the pictures that are added to the book are not added in chronological order so I have to hunt for each of the pictures that shouldn’t be there (I.e. those from previous books). I’m going to try and delete the app and add it back to my phone in the hopes that fixes the issues but honestly that seems like such a hassle I’ll most likely just cancel my subscription again.
App does not work properly
by handhdhdhjsjhdhh on 2020/12/22 23:06
I really liked this app when I got my 1st book, so I order 3 more everything seem fine until I gifted a book I chose the 1st one I did and guess what I got the last one I order. In the beginning I though maybe it was me that I had made an error so I went ahead and order another one, so now I am missing book number 2 wrote customer service because their is no number to call because I have gotten all but the second one which I order on nov 30 and the last one December 11 and just got that one in the mail, so Again I went to re-order the book I'm missing because I rather pay 4 dollars and get the book because I really wanted and once I logged in to see my history shows in production Book 4 instead of the one I picked for de-order so that's a MAYOR flaw on the app to say the least. I have email customer service 3 more times and still no answer. Definitely not the smooth picture ordering app.
Issues with shipment
by weird_deku on 2020/09/30 18:34
So I installed the Groovebook app because one of my cousins has it so I wanted a Groovebook for myself. I like the fact that you can upload up to 100 pictures which for my first Groovebook I added a 100 pictures. I was ready to print them it accepted my order and it said they would print in 2-3 days and ship in 10-18 days. It took a bit more than a week to print and I was about to cancel my subscription but the next day I get a notification that my pictures were already printed and that they would ship in 10-18. I’ve waited for almost 21 days and they still haven’t arrived. It doesn’t even let me track where the Groovebook is it just tells me “printed” and when I go to order history it tells me it’s “shipped” that’s the only thing I know about my order. I was going to make another Groovebook order but I think I will have to cancel my subscription.
Not responsive
by Shortytornado on 2018/10/03 06:33
Guys I have been doing groove book for years and you guys usually have been responsive, but ever since the app started glitching I can’t get in touch with nobody...so what did I have to do? I had to uninstall the app, which DELETED all of my data, and THEN I had to re sign up (???) and put my credit card down again just to find out that the app services went up to almost $5 per month. Guys I don’t mind paying a little more, just update the app and notify us of the fee changes. Don’t glitch out the app and force your customer to do more work to get memories printed out on paper. I can go to Wal-Mart for that if I want the headache. By me re signing up I better not get hit TWICE in fees, because that would REALLY set me off. Hopefully I’ll hear from your tech support soon?? Or somebody and that way I can let them know what I have already done to get my pictures printed off before the 6th.
Horrible experience, good concept
by Zebo50002 on 2019/11/14 02:22
Groovebook has an amazing concept and idea and I truly hope they can find ways to better the company and app. As a picture lover, I was thrilled to find this app that can print pictures you have on your phone and get them shipped right to you. However, upon paying for almost 6 months of books, I have only received 4. The shipping aspect is horrendous as it takes WAY longer than they say it will to received your books. And that’s only if your books do not “get lost in transit” as mine did 3 times. It took me months to get my 3 missing books that had already been paid for and they had to be re-printed and shipped 2 different times. I have received my books finally and have since canceled my subscription, sadly. Too much of a headache to deal with. Good concept, horrible function. So back to printing pictures at Walgreens..
Good idea but...
by pacfinders on 2019/05/01 03:07
I like the concept behind the app. The picture quality is good enough for every day prints and with 9 grandlittles I have a lot of every day prints. The quantity of prints is good too, 100 prints that come in a book form. Here is my issue, trying to upload my picture to the app every month. This month it has taken me a hour and 20 minutes to do the upload. Eight app crashes, only being able to load about five to seven at a time, some of the ones checked would not upload, and all the pictures checked would not load at first try. One month I loaded all my the pictures for that book then, for some reason I was informed I didn’t get any uploaded. Customer service is good to get back to me but didn’t solve the problem that month. I just didn’t get the book I payed for. I have made Groovebook aware of the crashing problem, pictures not loading, and the time it takes to just upload pictures yet it keeps happening. So, Groovebook is a cheap way to print pictures to clear out your phone but be ready to spend time doing it. If I could find another app for the same price to print 100 pictures in a book, I would change. p. cole
Newest updates are terrible
by Ama218 on 2017/11/25 15:14
Used to be awesome & I’ve been getting books for years but since newest updates there are so many issues. Now it starts from my first book so I have to scroll through years worth to get to current month which is a big, time-consuming pain! They also changed how they list books making it very confusing. You need to do one per month (& are charged even if you don’t upload photos) and you always had option to close early & print extra books then leave your 100 photos there for the monthly close date of your book. Now when I close early it says all books are extra & if I leave my 100 photos there for due date they’re still there afterwards. I’m very confused & think I’m getting charged extra like I never uploaded my monthly book when I indeed did. People in emails never seem to understand what I’m Saying. Frustrating!!
Good customer service, bad service
by Sadestyles on 2020/07/20 15:56
For a small company, or seemingly small, Groovebook has bad service. I was charged for my “free trial” book, but once I contact customer service (which was great) they refunded my money within a few days. I ordered my Groovebook at the beginning of July and it still says it’s “in production” ... According to Groovebook, it should only be in production for 2-3 days. I would be fine if it said it was shipped and that took a while because Covid, but it has been in production for forever, and at this point, I don’t think the book is coming. I canceled my subscription and they logged me out the app so I can’t even track my book’s progress. I think it’s sus how they NEED you debit/credit card info for you to use the app. It would be better if they let you get a feel for the app and Groovebook before demanding your credit card info right off the bat.
You Pay for No Service
by Sunbscriber Unhapoy on 2018/08/08 17:30
You have until the 13th of every month to upload your pictures into the folder they place in your account for the month. That is the service you pay: to have up to 100 pictures uploaded & printed into a small album mailed to you. If you miss the deadline, they charge you the monthly subscription fee anyway and you don't get anything. Well, this has happened to me two months in a row...THEY DID NOT PROVIDE THE FOLDER TO UPLOAD MY PICTURES TO. You can’t call a live person, you have to email. Ive emailed repeatedly to ask them to put August folder and they haven’t. Same thing in July. You get an auto response when you email to “expect a response in 4 hours.”. No response received. I’ve been a subscriber for years but just now experiencing this obvious decline in their service, photo quality and in their app. I’m cancelling this service. Service no longer recommended.
I will never do business with this company again
by ahs1220 on 2018/03/23 17:16
I've been a groovebook customer for the better part of four years and have recently canceled. The cons far away the pros, but I'll give a quick review on both: Pros: - easy to upload - fairly inexpensive Cons: - thin, low quality paper used for developing - long ship times and no tracking info - increased prices - you are billed whether you upload photos or not - biggest con came when I tried to cancel my account - there is no phone number to contact customer service, just an email. I asked in three separate emails to cancel my account and instead the different customer service reps who responded to my emails tried to offer me a chance to upload more photos. Once my account was finally canceled I noticed I was billed a day later for the next month. I was told the charge would be credited back. Two weeks later I noticed the charge was never reversed. When I contacted customer service again, they told me I must have shared my login information with close family or friends. I have never shared my information and the insinuation that I had was insulting and unprofessional. It has been two weeks since my initial email, and I'm still waiting for my account to be resolved. I'd save your money and buy high quality photos when Shutterfly runs a free printing promotion
Horrible quality
by Valeriemm on 2018/07/29 05:01
I want to love this. I was so excited about it when I discovered it. I saw some reviews about quality problems but thought maybe they just meant paper thickness and for the price I really wouldn’t complain about that. The first few I got were good not the greatest quality but good enough that I was excited about how easy it was. The the last few months my pictures come so incredibly blurry you can hardly see the persons face in the photo. I thought it was a one time thing so I emailed customer service requesting a reprint due to blurry pics. They did this but the reprint came and was the same. The next 2 months I’ve continued to order new ones, but both have come so blurry that they’ll probably just end up in the trash. Really sad I wanted this to work and wanted to tell people how great it was, if it would have been. Cancelling subscription and deleting app.
You Cannot Miss This Great Value For A FANTASTIC Product!
by Deelave on 2019/03/22 11:31
Groovebook is such an amazing way to get all of your pictures transferred off of your phone and transferred into a very compact book with the best quality pictures ever! It is definitely worth the $4.32 a month to get 100 pictures printed off of your phone and save the space AND get a great product, personal gift, or just for your own memories that you can sort into each holiday, season, birthday, anniversary etc. and it is so neat and organized with top-notch quality pictures at an extremely affordable price! I absolutely love and look forward to receiving this gift for myself in the mail each month! Thank you. Denise Lavelle
Great idea, but buggy
by -BonnyS- on 2018/07/17 13:40
I love the idea of a monthly photo subscription. This app frustrates me, though. I choose my 100 photos, and click to add them. The upload process is very slow and will stop in the middle of the upload and tell me that it has finished uploading x/100 photos (but not 100). It’s time consuming to go back into the photos and figure out which uploaded and which didn’t. Last month I ended up with several doubles, and not all of the ones I originally selected. The quality of the photos was not great, but that could be due to my phone and picture taking skills rather than the print quality. I would love to give this app a higher rating, but there is definitely room for improvement as far as usability!
Scam alert
by Carolina Improvements on 2019/04/21 17:49
When I first subscribed, everything worked great. After a bit over a year or so, the app stopped notifying me to upload photos. And there is no place in the app to check for these notifications. I have, several times checked my iPhone notification permissions and everything was fine. For this reason, I am paying for a subscription that I don’t use every month, and they don’t allow you to go back and upload pics for last month after the 15th, so that money is spent with no service offered. In other words, you are paying for something you are not getting. Also, one more important thing, they went up a dollar (a 33% increase) on the subscription at one time without giving notice. So suddenly I am paying 33% more for a service that no longer alerts me to upload my photos. Shame on compromising your values for the sake of profit. Shame on you.
Excellent but need better picture cropping
by meganta on 2017/10/17 07:31
Groovebook is in general pretty great especially considering the price. It's easy to unsubscribe, to skip a month, to add photos to your book, etc... the only thing I suggest to groovebook is that they crop/adjust the photos better to the page. Often times quotes get cut off either at the bottom or they are shifted too far to the right or left so the beginning of each line is gone. Photos that should be landscape sometimes are put as portrait. Photos are printed upside down. In general, I love this service. I'll use it again for sure. But if groovebook really is concerned with customer satisfaction and quality of their products, they should take this advice into account.
Purposely killing this service, Shutterfly?
by sherrytruth on 2021/01/10 23:29
I have had this app and ordered monthly for YEARS, after I first saw it featured on Shark Tank. A clever, low-cost product, it was one of my favorite things! Well, no longer. Since it was bought by Shutterfly the app is as buggy as can be. So buggy, in fact, it seems they are trying to make it fail. It crashes repeatedly while you are selecting your photos. After it crashes it bumps you back to today’s photo, instead of remembering where you were in your roll. Scrolling makes it crash. Loading makes it crash. The print quality also fell dramatically, with photos getting darker and darker. Too cheap of competition for your more expensive books, huh? It is very craven of you to buy out a company just to ruin their great product. Don’t do it, Shutterfly! We’re on to you!
From Awesome to Awful!!
by Peanutslovr on 2020/11/28 06:24
Used them for YEARS! And since the company was sold it slowly went downhill. There’s SO many bugs & issues that won’t get resolved even after notifying support about it. You can no longer start over from scratch or clear out previous pics. It randomly picks photos on its own. It’ll reset itself. It prints duplicates even though I don’t do it. It keeps scrolling itself to the bottom of the page every 15 sec. I can keep going. They slightly raised the prices & I never flinched. After battling with them for 3 months. I’m over it. I’m gonna try to find another app which does the same concept. Kinda difficult because most are actual real books not “cheap” photo books where I can tear out pics if I wish. Or you can only do like 25-50 pics instead of 100. Anyway, I’m frustrated & tired of dealing with these multitude of tech issues!!!! 😤😡
Great potential, poor function
by MellyIsIt on 2019/04/28 03:01
This app has the potential to be a game-changer for busy people who can’t stop to upload pictures from their phone all the time. Unfortunately, the app is glitchy at best. It doesn’t always upload all the photos that you select, and I cannot find a pattern as to why. When my book came, some of the photos were cropped differently than my original shot. There are positives- every photo prints with a date and time in a handy little book. The spine of the book is marked for dates. The upload process would be easy if it worked consistently. The quality of the photos leaves a lot to be desired, but it’s cheap. If someone in the Shutterfly company could work out the glitches and improve photo quality, this could be a home run. Unfortunately, it’s just not there.
Terrible! Absolutely terrible customer service!!
by Fixfacebook420 on 2021/01/11 21:11
Customer service? Groovebook has no idea what those two words are. They charged my card and wouldn’t allow me to close out my book to be shipped/printed. Instead I got charged and no book. This has happened for multiple months now — I’ve sent multiple emails with no response and yes I’ve check my junk/spam folder. I used them in the past and loved it so signed up again and unfortunately, they are terrible. Chat books has better quality and their customer service is amazing— same day response. So, if you like to throw your money away and get mediocre product then Groovebook is for you. If not, and you like nice quality products/ customer service then they ARE NOT for you. They don’t even have a telephone number to call. You should be ashamed of your product/customer service skills Groovebook!!!
Love the books but lately the app has disappointed me
by Esha_RB on 2019/05/09 14:21
I have been subscribed to Groovebook for a couple years now. I loved the idea and I take a lot of photos so it works well for me. I’ve always been able to upload my photos with ease. Although the quality of pictures hasn’t always been the best I still use it. But lately it’s been disappointing. The app shuts down a lot on me in the middle of uploading photos so then I have to go back in and start all over again. It also doesn’t upload all the photos I choose which is upsetting. And when I’m trying to order extra books sometimes it doesn’t always work & my monthly book get erased. This is very upsetting please fix this because I want to continue to use this service..... just this morning it took me 4 tries to upload a book 😩
Groovebook takes away & still charges for month.
by Groupon17 on 2018/09/25 22:32
This isn’t the first time that I’ve been in the middle of an order and the Groovebook app has kicked me out of the ordering process; I even updated my information but still no month of September shows up. I sent feedback messages but I get nowhere with Customer Service, actually there’s no Customer Service’s provided by Groovebook that I’ve noticed & they won’t make it right so I’m thinking of canceling my monthly subscription and going through another photo company. Today’s the last day to put my order in but I’ve been locked out for over a week now and haven’t been able to upload any of my photos. Groovebook needs to find a solution to this problem and quick or their going to loose yet another unsatisfied Customer. #GetYourActTogether
great for the price, but...
by KaySunshine 14 on 2017/11/08 20:14
It took exactly a month to receive the book. You don’t get an email or notification once it’s been shipped so you can’t track the order either. Since this was my first month / time using Groovebook, I began to think that I was getting ripped off. The quality of the photos are pretty nice, but for whatever reason, more than half of the landscape photos are printed upside down. I guess if you’re using this app just to rip the photos out to use in an album or a frame, it’s not a big deal, but I intended to give this as a gift and now it just looks sloppy. I’ll continue to use it, but I feel like I have to place orders in by July to make sure I even get something like this by Christmas time!
Not stable
by aimstaind on 2019/01/02 18:31
I’ve had this app and pay the subscription for over two years. The app is not very stable. When we have to choose photos, it’s not getting added as it goes along so a lot of times the app crashes and shut down and you need to redo all your selections again. You have to be sure to select a few and let it upload then go back and select a few more. It’s less heartbreaking that way. Now, I’ve been having billing issues for a couple of months now. I have requested assistance for a couple of weeks but have not heard back via email. Silly me for not following up but no contact or response is infuriating. The four bucks is definitely worth it for 100 photos but I am definitely reconsidering some other options now bc now this is getting tiresome.
Poor quality
by Up North MN Momma on 2018/08/25 19:20
I tried in 2014 and then Quit in 2015. When my last baby was born in 2017 and I got an iPhone I thought I would try again. Who needs 100 Crappy pixelish ( I think I made up a word) pictures a month. I decided I might as well print my pictures in the Shutterfly app and just pay shipping. Plus they have a free photo book every month! I also just ordered my first chatbook. There are other options out there to get your pictures off your phone. I have come to decide if I want the pictures I would rather pay more to have them look nice. I would be willing to try again if they made their photos better quality even if that meant less prints or a higher price tag but the quality is very disappointing. I now have a box of low quality flimsy prints to hand down to my kids...😕 moving on and exploring other options.
6 year rating!!!
by Seven Devils, NC on 2020/09/30 22:03
I’m still here! Every month downloading my memories, the picture quality gets better and better through the years! And, free shipping!!! My husband was just filing through some of our picture books the other day and saying how much he enjoys them. ( Rare for him😳) They come in a neat little book that has the date in the spine, so I just stack them on the bookshelf and pull them out when I need them, which is now! My grand daughter graduates from college on Friday and I am making a scrapbook filled with her pictures from the last 4 years! This is a steal of a deal for 100 pictures!!
HORRIBLE, HORRIBLE, HORRIBLE!!!!
by tabbylambertxo on 2019/05/20 03:15
$3.99 a month for 100 photos?! Sounds too good to be true! That’s right!!! The paper is so so so flimsy, the photo quality is so horrible, the photos are never clear. The customer service is absolutely horrible, pretty much nonexistent. No phone number to speak to a live person. And email? Forget about it. I would never get anything back in a timely matter and they never resolved my issues. I would go to log in and it would tell me my password was incorrect, which was bogus because I had it written down and had not changed it. Then when I cancelled Groovebook it still kept charging me even after cancelling. I had Groovebook for almost a year and I just kept giving it chance after chance hoping it would get better but it didn’t!!! Please do not waste your time or your money!
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All Versions
3.0
15,113 total
 5
7,092
 4
1,068
 3
1,093
 2
1,430
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4,430
Current Version (3.7.0)
3.0
10,735 total
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5,287
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621
 3
724
 2
978
 1
3,125
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