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Ibotta: Save & Earn Cash Back
Description
With Ibotta, you can earn real cash back every time you shop online or in-store. Simply check Ibotta before you shop in-store or online, travel, dine out, or make a purchase in your favorite apps, and you can get rewarded with cash back. Ibotta works with leading brands and retailers, including Best Buy, Lowe’s, Safeway, eBay, and so many more, to help you save money without the hassle of traditional coupons, or promo codes. Our customers have earned over $550 Million in cash back, just for shopping at their favorite stores! Start your shopping with Ibotta to save money on every purchase. Download the free app now for your chance to earn a $20 welcome bonus. HOW IBOTTA WORKS: 1. Add cash back offers – Before you go shopping, find and add offers in the app for things you want to buy. 2. Go shopping – Shop at your favorite stores, retailers, restaurants, bars, and apps 3. Redeem offers – Upload your receipt or link your loyalty card for instant cash back. 4. Get cash back – Watch your savings grow! When you’re ready, Withdraw your cash earnings via PayPal or your choice of a variety of gift cards. Ibotta is the easiest way to save money every time you shop. EARN CASH EASILY - Earn cash back rewards simply by uploading a photo of your receipt - Get your money quickly and easily SAVE ON GROCERIES, TRAVEL, RETAIL, RESTAURANTS & MORE - Ibotta helps you earn cash back on purchases at more than 500,000 locations (and counting) - Our partners include: Walmart, Uber, Lowe’s, Kohl’s, Kroger, CVS, Rite Aid, Groupon, Jet.com, eBay, Boxed, Best Buy, Bed Bath & Beyond, JOANN Fabrics, Drizly, Hotels.com, Minibar, AMC, eBags, HotelTonight, Thrive Market, HotelStorm, Safeway, Walgreens, Costco, World Market, Petco, Whole Foods, Trader Joe’s, and many more. IBOTTA WORKS WITH YOUR FAVORITE APPS - Start with Ibotta to easily earn cash back when you make purchases on your favorite mobile apps like Uber, Jet.com, Groupon, Boxed, and eBay. EARN EVEN MORE CASH WITH BONUSES - Earn extra cash when you refer friends with your referral code! - Earn even more with extra cash bonuses on specific products or when you hit shopping milestones. - Ditch the promo codes and old paper coupons and shop with Ibotta to earn real cash back. - Download the ibotta app now to start earning cash back on every purchase, and watch your savings grow! LOVE IBOTTA? 
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 Note: Ibotta may use your location to help find stores. Continued use of your phone’s GPS running in the background can dramatically decrease battery life.
Scammers
by bigtoeree on 2021/01/15 23:38
Scammers & fraud they took some of my money & they been blocking people account For no reason
Hurt
by kandykandy25 on 2021/01/15 21:40
I don’t like how it’s been ran I been with them to long and someone got my code when I shared it with friends and used it and now they won’t give me my account back even wanted to make a new one to start over and it won’t let me I give it 1 start till this is fix
Groceries
by Gwen2015 35 on 2021/01/15 21:16
Love it
Like it but
by naplesflorida on 2021/01/15 21:04
I like Ibotta but it sometimes is very time consuming, you have to be quick to earn the credits n times it isn’t conducive to your life. With the pandemic it’s very hard
Worth the time
by Fritchman on 2021/01/15 20:08
Pretty easy to use and earn on your purchases. I don’t like how often something will be on the rebate list but not available in the store - or only a size that I can’t get the rebate for. But I enjoy using this and I have earned about $100 or so per year in the last few years.
My account has been terminated?
by DogeyDogeyDoge on 2021/01/15 19:29
I tried multiple times to connect my target account (I even ended up changing my target password to make 100% sure), and it still said the credentials were incorrect. Alas. Well, I kept trying, because that’s what I read someone else had luck with. Then they terminated my account. I sent them an email, and never got a response. If it works for you, cool! It certainly didn’t for me.
Please please please make this app one you can use with parental controls.
by Rbshakes on 2021/01/15 15:32
I have parental controls on my phone for my kids and now I can’t use this
Free money
by ColemanGal on 2021/01/15 13:55
Don’t get caught up in buying things just to get the offers otherwise you defeat the purpose of making money on these apps. However if you already buy certain brands or items - it’s free money! Easy to use too.
Awful
by Elizabeth17x on 2021/01/15 11:30
I haven’t even used it, and they suspended my account. Lamest app ever. Trash. Didn’t even say why my account was suspended.
Loved app
by Jayla. Helus.(: on 2021/01/15 04:29
What is up with app.have been locked for over a week.reset password and I’m still locked out.cant get ahold of anyone.have almost 200.00 in account.why is it so hard to get help with this issue
Only one thing....
by Kitty & Cats on 2021/01/15 01:00
I like it and especially the fact that it pays out cash. The only thing I don’t like is having to “pre-shop” for eligible items. It’s very time consuming. If I didn’t have to do that, I would definitely use it more and would give it five stars!
Easy Extra Cash
by Iiv2shop on 2021/01/15 00:30
Love Ibotta! It’s so easy to use and I love that I can cash it in!
Its ok
by boneshaupt on 2021/01/15 00:12
Its nice to get rebates but half the time they don’t work
Scam
by macysmith5179 on 2021/01/14 23:46
My account was deactivated for “violating terms and conditions” within a week of me downloading the app. I never uploaded any receipts, used any offers, logged in on a different device, nor created multiple accounts. I opened the app twice but somehow “violated terms and conditions.” Don’t waste your time with this app.
Used to be great. Now, it’s acting like a virus.
by Toni Marsh on 2021/01/14 22:47
Seriously. Until June 2020, this was my go-to app. I loved it. However, this fall, it’s gotten a lot of bugs and freezes up on me. I have reported it 4 times. Nothing. Nada on the help meter. Customer Service response is extremely slow. One cannot recreate the fact when you take a photo of the receipt and it goes back to the stores. Then it’s frozen. I’m giving it one more chance. I’m downloading. I despise the fact that I have to take and upload images to customer service and they don’t read the problem. They say the same things I have tried. Fix this.
Opt out
by joeys ma on 2021/01/14 21:36
Please take me off this app. I’m not using it at all
Customer service was very unhelpful. App crashed.
by kc102030 on 2021/01/14 20:49
The app kicked me off within 60 seconds and I wasn’t able to log back on. Next thing I knew, I received an email saying my account was deactivated for trying to create additional accounts to receive a referral credit. When I contacted customer service, they were very unhelpful. They never resolved the issue.
Rate
by Courtcam91 on 2021/01/14 20:11
First scan and first time using this app and I have to say I do love it!
Worst app I ever seen
by namgail on 2021/01/14 18:57
I used for one month and redeem cash back money, but when it time to withdraw money they block it and after few days they deactivated my account without any reason. They just took my all earned money. It seems this app is scammers. I suggest everyone don’t use this app. I want to give zero star but doesn’t give so I’m giving my lowest rate as one star.
No Help
by JaymiBaby91 on 2021/01/14 18:45
I got a new phone and downloaded the app. When I try to log in it wants to send me a verification code to my email!! I’ve done this too many times to count and never get a code in my email!! I’ve sent an email to Ibotta and never received help!! Deleting this app for good!!
Supper
by Mimir 1.1 on 2021/01/14 18:11
Is awesome that you can buy stuff, accumulate the cash back and use it it buy Christmas presentes
Terrible Software
by Marathoner in training on 2021/01/14 17:52
I started using this app a few weeks ago and it is not worth it. I’ve had to contact customer service at least 5 times for the same receipt because of items getting approved and then removed more than a week later with no notice or barcodes not registering for the rebate. It is a joke. Fix your software and make it easier for customers to redeem offers or no one will be using this.
Didn’t see reward for scanned receipts
by Allowance-cloudance on 2021/01/14 16:57
Scanned some receipts and nothing happened, I’m using fetch instead.
Account suspended
by Why an app won't work on 2021/01/14 16:41
This app has been a giant disappointment to me, my family, and friends. I am a college student at Ferris State University, and I'm just beginning my first semester without a meal plan. Due to Covid, the meal plan that ferris provides has really gone down hill, and me and my friends decided we'd take a crack at cooking ourselves. I started looking at coupon sites and saw this app. I downloaded it, and was so excited to use it for rebates. They even have giftcards you can get and get money back. I used it for a few items first and it seemed to go smoothly. Right now there's a sign up deal that anyone who joins and uses a few deals gets 20$. This, on top of the amazing deals I could find made me recommend this to my other friends who are buying groceries, and to my family members as well. Recently however, all of our accounts were suspended. None of us know why, and customer service is taking a really long time to get back with any of us. This hurts for two big reasons. 1 me and members of my family have bought goods that we cannot be reimbursed for after I recommended the app to them 2 in order to get the 20$ sign up bonus you need to make so many purchases within the first 14 days. With none of us able to access our account, this is all but impossible. This is the first time I've ever felt bad about recommending an app to someone.
Love
by lilred1870 on 2021/01/14 16:05
So easy to use !!!
Deactivated my account
by jdnsndbs on 2021/01/14 14:57
I had almost $100 and next thing I know my account was deactivated when I did not violate any of the terms. I didn’t get to cash out the money so I lost it and I spent money on certain items to get cash back I am hoping to be able to recover my account to get my money then I would right a better review but for now it’s staying at 1 star.
Much fewer offers
by Weid52 on 2021/01/14 14:46
Disappointed that I am getting much less offers (and making much less money) than when I first started using it
NOT RECOMMENDED!!!
by Minnamines on 2021/01/14 12:36
I have tried a few apps similar to Ibotta, but really liked the way Ibotta’s app worked and am using it solely. I had heard so many great thing about Ibotta, but it wasn’t to last. I thought things were going great until I realized that since the time I started using the app, I wasn’t getting credited for any Walmart offers. As Walmart is were we buy most of our groceries, this was an issue. So I set aside some time to send a report/msg to the developers of the app. In response, I received an email requesting I scan EVERY barcode of everything previously purchased & provide a list of long-since expired offers in order to get the credit. I mean shouldn’t the developers have that info already?!!! Who has the time to go through EVERY grocery item you own and scan the barcodes? Not me. Why do you think I signed up for Ibotta to begin with??? TO SAVE TIME clipping coupons. I have since cashed out and will be deleting this app as soon as my bank account is credited....IF I even get THAT! I do NOT recommend this app or this developer. SOME customer service...smh! Complete ridiculousness and a total waste of my limited time. Some customer service...smh. 😒🙄
Great idea, bad set up
by vivaladiva4110 on 2021/01/14 11:16
I’m not looking up every item I purchased from each store just to get 50 cents back. This app is not convenient time wise. You should be able to scan the receipt and the offers are found automatically.
Weird App
by Cristopher Ruela on 2021/01/14 09:32
When my friend showed me this i was confident of the app he said to send it to more and i got 40$ out of and he said to redeem a amazon gift and it wasn’t letting i made multiple try but it wouldn’t work i send a email/ticket about what was happened they reply it should work in a couple hours I waited a day tried it again and still wouldn’t work im was present upset about what happened.
Customer service is useless.
by jess is a mess on 2021/01/13 23:17
I loved this app a few years ago now the offers are never really things I buy, or I have to buy multiple of the item. But the biggest problem is not getting credit for items you purchase and having to deal with customer service, which is probably not an actual person, unless sending me the same message 8 times is normal for customer service. Also lately my receipts have been pending for so long that offers expire and they don’t honor it. Super disappointing.
My savior kind of app
by Nichole Killinger on 2021/01/13 20:18
I already purchase most of the items that are on Ibotta do being able to get cash back on those items had made such a difference. It also helps me get to explore on items I never thought I could afford!
An IPhone user
by appleappsonly on 2021/01/13 18:33
I’m quite flexible in offers, understand that have to take whatever’s given. What I do not like when they are not following their own rules. Very same problems described by others already a year ago persisted to me now: local stores availability - again and again advertised to me item is not available in my area, disappearing credits confirmed by your own app barcode scan and receipt, having to submit offers more that once and slow response making you miss targeted bonuses. I understand an occasional glitch, but not over 70% of all submissions. Updated. Dear developer, I’m not complaining to you over stores inventory. Ibotta specific offers too often either not carried in the given district (per store district manager), or the manufacturer has stopped production altogether. Case on hand: Mountain Dew sugar free(?) 2 liter, Walmart. Pepsi rep in store said they stopped making it long ago. Ibotta app has locale identifier, offers per store should reflect it too. Have contacted your Care team on submitted but dropped offer issue numerous times, received canned useless response: update your browser, reload app, etc. Been there, done that, it does not help.
Not as good as it used to be
by Samantha0277 on 2021/01/13 14:51
A while back you just had to scan the receipt to get your cash back. Now you actually have to clip everything first or after and that’s kind of a pain.
Easy
by BunnyD64 on 2021/01/13 13:16
Works for Costco and Dollar Tree
Beginning
by Mzcoco91 on 2021/01/13 06:00
Have not really used it yet but will update when do
👍🏻👍🏻👍🏻
by repubzal-kh on 2021/01/13 05:23
I botta is the best 👍🏻👍🏻👍🏻
Great but only for last week
by dappgirlfash on 2021/01/13 04:00
Great but only for last week of purchases
So much better than a few years ago!
by Letache on 2021/01/13 03:35
Tried Ibotta originally back in 2015 and it left a lot to be desired.. I’ve got to say I am so happy with the many updates and one of rebates! Only wish there were more in-store options for retails such as Home Depot and Sephora. All in all live to see all of the improvements. Definitely worth trying out! I earned $30 in 10 days without changing what I normally buy at the grocery! Keep up the good work!
Ok but issues with rewards
by c696909 on 2021/01/13 02:48
Requested Amazon gift cards with my rewards in November and still have not received them. Have repeatedly notified customer service to either get me the gift cards or credit my account. I CANNOT GET AHOLD OF ANYONE EXCEPT FOR SPORADIC COMMUNICATION. Beware of gift cards and just get the PayPal credit because customer service definitely won’t help because they don’t message, or god forbid call you. By ticket number is 8769844. I still have not received a valid response from you. Again 8769844.
So frustrating
by Won2bme on 2021/01/13 02:16
I just deleted this app because I can’t take the frustration anymore. The app doesn’t pick up the items so you have to go thru your panty and find and manually scan all of the items. It takes way to much time for .10 here and there. I just scanned a receipt and it picked up 2 items. I threw away the receipt and then later they send me an email saying it doesn’t match. This is crap. I’m done.
Cetaphil
by AltHayes on 2021/01/13 02:11
Went and bought some at Target then down loaded them to Ibotta and scored. Love it I finally got the hang of it. I recommend this to all my friends and family.
Use my Referal Code!
by J14sly on 2021/01/13 01:16
Apps decent. If you’re a broke college kid it’s good stuff to make an extra dollar or two every time you grocery shop. It’s really bad for food but good for liquor and household goods like laundry detergent Feel free to use my referal code, dwksgtd, for an initial $5 investment.
Great ap but most brands aren’t in my area
by HebbaMA on 2021/01/12 22:32
Wish they targeted the market. Most brands I never see. But great ap otherwise
❤️ 💸❤️
by Amber🐾 on 2021/01/12 22:27
Love using Ibotta. I’ve saved over $130 in my first year!!! The app was a bit of a learning curve for me but now that I have the gist of it, it’s part of my normal shopping routine!!! @ times its almost like a game. ❤️it!!!
Option to Sign in
by IlkiaFlores on 2021/01/12 21:33
Now I don’t have the option to login with Google and can’t get on my account. It’s so frustrating. Bring me my account so I can have my money back please!
Great app to earn money!
by Fry6 on 2021/01/12 20:34
I use this app for all sorts of shopping and it’s great, I’ve already earned almost $400 back! It’s nice to get money back on something you would have bought anyway
I love this app!
by Gorillapudding on 2021/01/12 20:22
It encourages trying new products AND I get paid for it!!
Not worth it
by Dan9876543 on 2021/01/12 19:44
I’ve also been using this app for years without an issue, but lately they’ve been removing my rebate claims and it just isn’t worth fighting with them each time I try to submit a receipt. It’s just not worth the hassle or frustration. If they aren’t going to honor the rebates they post, then isn’t that a false advertisement? Pretty sure that’s illegal in most (if not all) US states.
Good luck trying to withdraw all ur money
by Kittyram23 on 2021/01/12 19:43
Use to be great. I would recommend it to all my family & friends. Then it become more and more difficult to use. It doesn’t save ur past selections or favorite items. It doesn’t scan correctly or the first time. We specifically bought items on the app and then when we went to scan it said no matches. And forget about trying to withdraw ur earnings, it will constantly say error. Horrible app!!!!
Lips
by Melizard1 on 2021/01/12 15:38
Love this stuff.
This is a awesome application
by mariicelaLaGuera on 2021/01/12 13:51
I give you five stars because I love this application sometimes we get free stuff or the Bogo like last month I Earn $35 and the month of November I Earn $67 and this month 21$ like yesterday I got my $21.66 through PayPal less in a second so I can’t Palm some gas and buy dinner for my kids but I thing is you need to wait to get the $20 to get that money to deposit on your card
Bunk! Doesn’t work!
by isthisnicknametakenjeeeeez on 2021/01/12 06:59
I tried to link my Walmart grocery app and it said that it said the info I put in was wrong, even though it wasn’t, I checked multiple times. So I made a brand new Walmart grocery account just for the stupid app and it still wouldn’t link it.
A+ Rating
by kittykat 909 on 2021/01/12 06:54
Love Ibotta ! Saving me money everyday ! Thank you
Upload receipt BEFORE throwing anything away
by 22Michelle on 2021/01/12 06:27
The app is alright, just make sure you upload your receipt BEFORE throwing anything away. Reason: 9/10 it won’t read your receipt correctly (although everything appears fine) and you will need to manually select what you’ve purchased and then scan the bar code(s). Problem: if you’ve already consumed the item and thrown it away, you can’t scan the barcode(s) unless you dig thru the trash (if still available). Frustrating outcome: you no longer have the container of consumed goods, can’t scan barcodes, can’t collect cash back. I’ve missed out on SO much money because I waited a few days to upload the receipt.
Love getting rebates
by Rosa A Davila on 2021/01/11 22:59
Love this app
Doesn’t work
by AJ4400 on 2021/01/11 20:16
Failed to get any cash back for any qualifying purchases. Good luck, you’ll certainly need it.
Lifesaver
by cpnrbtgma on 2021/01/11 20:05
The Ibotta rebate app has helped my family and I get through these trying times by providing many needed items; from diapers for my grandson to basic food and necessities we wouldn’t of made it without it.
Great site
by Horrible game😤😡 on 2021/01/11 19:49
Great site to earn money on products that you buy anyway. Very easy to use on websites as well. Highly recommended.
No coupons anymore
by (BAMA) on 2021/01/11 04:08
Awesome app I’ve earned over $900 using Ibotta
It takes time but it’s great.
by Takajin72 on 2021/01/11 03:49
I used to be very skeptical of any app that advertises money back or rewards. However, I really like Ibotta. After any target, Walmart, or sprouts trip I make, I get the cash back added onto my account within 24 hours. The app has improved since I started using it again. I really like the fact that you can connect your rewards acc, rather than scanning the receipt each time. The only downside is: store availability and offers. Some offers don’t show up when I’m shopping a different store. Which makes no sense! I completed an offer, but since the item wasn’t available at Walmart, I bought the same item at CVS instead. Yet, I didn’t get the cash back for it. I even scanned the receipt, and it was ONE item, and the system couldn’t find it. I had to submit another request. If they could fix the system, where you can redeem an offer at ANY grocery store, in the case that it’s unavailable at the one specified then this app would be 5 stars. I hate having to submit a request every single time.
Disappointed
by cmt1996 on 2021/01/11 03:44
I loved this app when I first got it! I absolutely HATE it now! It has become more of a hassle than anything. The 30 minutes of scrolling through items isn’t worth the 50 cents I might make each time. Even shopping online is difficult. The fact that I have to go through the app is ridiculous and the extension on my computer never registers my rewards. I will unfortunately be switching to fetch.
No Harmons!
by Upsetlanya on 2021/01/11 03:26
I live in Utah and I just started shopping at Harmons vs the Commissary and I went to upload my receipt and there’s no Harmons on Ibotta at all. Very disappointing. I wish there was a section in the App where we could recommend retailers we’d like to see on the app.
👏🏼👏🏼
by tt and lamont on 2021/01/10 22:41
I’ve already gotten $80 on my PayPal. Kinda hard to get the hang of but all in all pretty awesome app 😎👏🏼👏🏼👏🏼💯💯💯
Passive income
by Fefelicious14 on 2021/01/10 22:20
Lots of stores are offered. Online cash back rocks. It’s easy to use. If you aren’t picky and buy the brand that’s on the app, you can make enough money off this app to count as passive income.
Love this app
by sweetcherry1311 on 2021/01/10 21:02
I love this app it helps me save money on some things I buy
Don’t get it
by ashchiz5 on 2021/01/10 20:59
I can’t figure out how it works at all. Fetch app is much easier to use.
Account Locked: UPDATE
by Atameip on 2021/01/10 18:04
****UPDATE****: after emailing the support team about my dilemma, they’ve finally unlocked it resolved it. I’m the type of person who would just give up and move on. Like I’ve said I LOVE THIS APP! I use this religiously... MORE THAN SOCIAL MEDIA 😂. Anyway thank you Ibotta and your support team. ****Original review:**** I’ve reached out several times to your support team to get my account unlocked. Last week I attempted to withdraw funds from my account and I received a message saying my account is locked due to having a secondary account (which is not being used and I had it deleted). I had to email the support team again on separate email because it’s like after I respond to them they never write back which is frustrating. I asked them why i was still locked from withdrawing funds and “Priscilla N.” stated that this issue is out of her scope. She did not state a timeframe and I have yet to receive a response. So now I’m just super frustrated because I love this app but I can’t even use what I’ve earned. Ticket #: 8823449
Compare your receipt!
by SoccerMomKBA on 2021/01/10 18:01
There have been multiple times that Ibotta has not “counted” items that have been purchased from my list. I have contacted them multiple times and not heard back. For the most part I have enjoyed and appreciated the extra return, but it has been frustrating to spend time adding items to the list, build a grocery list based on those items, and then not have them appear as one of the items to get money back for.
Great start
by Gadget1107 on 2021/01/10 17:28
It’s a great start, but after you have been using it a little while, very few things we normally buy show up in the offers. Very disappointing. I still use it, but, my balance has been very stagnant since I can only find one or two things per receipt, if any. It would also be a nice feature to just be able to scan your receipt rather than scroll through everything and pick individually. When you spend $250 at the grocery, it’s a chore to scroll through and find the items that “might” have an offer. Great service and idea, but would love to see a more user friendly platform.
Overall good.
by courtneydreadful on 2021/01/10 15:47
There’s always something in the app that I buy, but I wish there was more than 10-cents for any item. I don’t shop the middle aisles much or high brand name.
Any brand doesn’t really work
by carolinagal58 on 2021/01/10 15:34
Frustrating when time after time the any brand of something won’t accept the brand I’ve bought. Also when I buy a name brand of something that Ibotta says “ all varieties “. And even though I have purchased something that fits within the parameters when I scan the barcode it rejects. Have thought of not using the app many times because it’s not worth time and time again rejecting what I buy.
Love Ibotta
by perryfise55 on 2021/01/10 14:05
My husband and I both enjoy using Ibotta. I do feel things need to be updated. It is difficult to redeem Bashas and why can't you guys hook up Frys so that it is associated with your loyalty card. Like Bashas was. Other than that we think it is wonderful and have fun shopping. Thanks Ibotta
It’s good but it needs to adapt to the buyer
by Dragon 1914 on 2021/01/10 13:55
I don’t get many deals that are useful to me. I would appreciate it if the app developers created a survey so they know the specific needs of each consumer. Then, I can get the best deals for the app. For example, I don’t buy plant based foods like Boca or whatever meat substitute they sell. I don’t buy cashew milk because I’m severely allergic to nuts. If they created a survey that asks what kinds of foods I buy and what my diet is, I could get a lot more useful deals on Ibotta for grocery shopping. So PLEASE make a survey to update the app
Getting Money Back
by Suzie Duzie on 2021/01/10 03:45
I love getting money back for items I buy. I don’t have to clip coupons for it!!
Great savings!
by monk12345 on 2021/01/10 03:04
I love Ibotta - it’s easy to use and I get great savings. It’s a great way to try new products at a discount!
My Daughter Loves This App
by Mimi Diane W on 2021/01/10 01:54
I’m excited to try earning money too! Thanks Ibotta!!
Simple to use!
by Jamie Troester on 2021/01/10 00:40
Love using Ibotta and getting cash back on products I use on a regular basis.
Invest what you save!
by coupon@? on 2021/01/10 00:22
Every time I hit $150 I invest that in the stock market, every little bit helps when it comes to retirement funds. Start an account with your savings today!!
The Best!!!
by RhondaGood on 2021/01/09 23:48
I have used Ibotta for a few years now and absolutely love it! It is the real deal that gives real cash! Thanks so much!
Do NoT download
by LJTriedIt on 2021/01/09 21:57
I downloaded this app after being bombarded by the YouTube blogger that I watch. However, the app is tedious. They do not pay you for what you buy. You will try to get the rebates and buy useless items for cents on the dollar to be added. I added two $300 receipts with the items I previously loaded to my grocery list. I only got credit for two items out of 15 that I purchased. Of which, I plan to return the useless items back to the store. Aside from the Wine I was suppose to get a $2 rebate on but did not. Planning a grocery trip while using this app will have you wasting your life away. Save some time....if I could transfer the $16 I have to anyone I would but I’ve since deleted the app and not reached $20 I cannot.
Great savings
by MSJ2182 on 2021/01/09 21:38
I love this app. I always save a ton of money
Buggy and slow customer service
by nosleeves21 on 2021/01/09 21:22
Very buggy app. Customer service unbelievably slow. Products expire and or consumed by the time they get back to you
Unable to access my account all of a sudden
by Feardedg on 2021/01/09 20:25
Beware, this app was super easy to use at first but however randomly yesterday I was unable to access my account and it logged me out and then said there was a forbidden error. I didn’t get an email letting me know what happened or anything. Very suspicious marketing tactic. I also had a lot of funds in my account too and now I can’t access it. Very sketchy.
Update or iPhone 12 max don’t work
by ¢мяσgαℓ on 2021/01/09 18:31
After installing to my iPhone 12, the app keeps telling me it can’t connect to the internet. Uninstalls/reinstalls done. Turned wifi off and used 5g. Tried in home and out and about. Everything else works on my phone but this app. So disappointing. Online keeps telling me that to upload a receipt I must use the app.
Was Good Until Update
by CarmenP43 on 2021/01/09 18:29
I was enjoying the app. Today I was ordering groceries and went to open the app to see if any of my groceries were on Ibotta. I was forced to update the app. Now it keeps saying it can’t access my information.
Is there a bug with new update? It never connects
by OTA26 on 2021/01/09 18:23
Love this app and it’s really easy to use (not sure how some users are confused by it). But I just updated my apps and unfortunately the new update no longer works and just says “We’re having trouble connecting”
Good deals
by yfychchccv on 2021/01/09 18:03
I like using IBOTTA, who doesn’t like to get money back. My biggest problem with it is having to look through so many offers to find the ones that you like and will use.
Favorite Game
by mary'd on 2021/01/09 16:59
I love the Ibotta app!! While my spouse does not use it, when I shop, I always check!! Today was a great day!! Ca Ching!!👍
Add
by W4ndy on 2021/01/09 16:16
Should have a way you can add all the products to my list instead of me looking through all of them and adding it’s time consuming
Cash back app decent
by Fowlerj43 on 2021/01/09 15:56
Good app for cash back if you’re a family. Only draw back is once you start getting a lot of cash back the bonus offers start getting lower. Also, I’ve been locked out at least a dozen times and I think it’s almost because of earning cash back too quickly. The support team will unlock you but it’s a huge inconvenience Also booked a trip with a cash back offer and never received the cash that was “pending” for over a year. They eventually just took it away from me even after I showed them them proof of payment and travel completion. Oh well.
Read the information
by lolaladd on 2021/01/09 15:47
Save yourself time and Money by reading how to use this app. I had a bumpy start because I didn’t follow the directions but Ibotta made it up to me and I’m going to keep trying.
Pretty easy to use and handy
by lebowskis on 2021/01/09 12:39
Much handier than remembering to use my paper coupons. I wish there were more products added and I know trader joes would never participate but I can dream. * updated 1/9/21 TJs is now accepted! With like 8 items :( now Whole Foods through Amazon doesn’t count. Come on. This app has become impossible to use. My receipts get rejected all the time for items that are there. 3x in a row for target etc. then there are ridiculous bonuses! Submit !18*!receipts in a month? Who shops that often? If so, you have some sort of emotional imbalance and no hobbies. Please consult a professional.
Can’t shop without!
by LifestartsNow112 on 2021/01/09 02:55
I highly recommend this app! I’ve gotten over $200 back in such a short amount of time and I’m obsessed! I check the app daily and use it every single week! Their customer service is amazing too if you are missing a deal and I really have no complaints
Earning one day at a time
by JesWat614 on 2021/01/09 00:07
It’s so easy and I’ve earned over 200 in the last few years, only getting better each year..
Ibotta is great!
by NickiiiP on 2021/01/08 23:02
I really enjoy using this app because it is easy to find offers for products that I already need & then I earn $ cash & can claim cool gift cards. I usually get a Sephora gift card.
Camera
by Sungoddess0000 on 2021/01/08 21:36
Ok the phones camera will not focus on the bar code long enough to take the pic. It’s like 1 second
College student
by Kasy997 on 2021/01/08 20:28
As a college student living on her own I didn’t realize how much I could actually save! If you invite friends to it you get like 5 dollars and if you pick your coupons and scan the items you get money back. It can be deposited into your bank account, pay pal or redeemed in gift cards! I just started using it yesterday and I already saved 31 dollars!
Not as good as it used to be
by krk625 on 2021/01/08 19:16
I find it more and more inconvenient to use the app. Also the variety of offerings has changed and Quite frankly most of what the offers are for I don’t buy
Give it a shot, u have nothing to lose for trying it!!!
by please fix this app 2018 on 2019/12/16 00:09
I love Ibotta!! I never imagined how much money i would end up saving when I started a year ago. But I’ve saved $821 to date and I’ve only been using it for 1yr and 3 weeks. It’s unbelievable. And I had to take a couple months off from using it because of being to busy at work to do my own shopping. I started out only buying what I went to buy and would only get rebates for those items. But then I noticed one day if I bought a couple of other things that I would qualify for an additional bonus that ended up paying for most of my items. So it was basically like getting all those items for free. Another plus about this app is it has gotten me to try some new things, because the rebates were just too good to pass up, that I can’t live without today. So not only has this app saved me money, it’s helped make my life so much easier because of the products it has brought in my life. I, my children and even my husband thanks you Ibotta. Without you introducing us to a certain laundry product, that saved the day, my husband would’ve ruined an entire load of my daughters’ school uniforms when he accidentally threw a new red shirt in with the khaki pants.
At a time was a great app and money saver, now not so much
by Kepesky on 2020/05/05 16:50
I’ve earned a lot of money using this app over the years and it has helped in tough times. Unfortunately I have only used it a handful of times in the last 6 months because it has become so inconvenient to use, as well as not having the items I’ve repeatedly purchased over the years available, as they once were. You have to watch a video for 70% of what you want to unlock. This takes a lot of time especially when you go through sooo many categories of items that are on there, multiple times, and separated by a variety of the product. (Size/flavor/etc). And if you’re listening to music to help pass the time, it won’t continue after the ad is over. And fat chance you’ll find it available for the store you purchased it from when it’s restricted to one store, the store you didn’t purchase it from. Also a major thing is that you STILL have to unlock every item. Other apps allow you to just scan your receipt and that’s it. It finds the offer if there’s one available. Ibotta has been around for long enough to have that technology available. Most of the bonus offers now are just to recruit people to join but I’ll be among my “teammates” in no time, non-existent because it’s just become so time consuming and not much to offer after you’ve spent 20+ minutes just looking for items on your recipient, hoping to get cash back for, but sadly don’t end up with anything!
Used to be great, now, it’s a waste.
by Game dumper on 2020/08/09 23:17
I used to love Ibotta. I would recommend it to friends all the time, even people who were asking me why I was scanning items with my phone as I shopped. Those days are gone. Offers are often not worth the effort of finding the nitpickily specific type and size of the featured product, and if you do find the right version at a store, the offer won’t be valid for that store, so you’re back to square one. Pay With Ibotta (PWI) used to be a great addition, but now is pointless because it doesn’t work. I have tried using it several times to no avail. The app will display a message saying it can’t connect with a button to “retry”, just to continue showing the same error. Today, an offer appeared via a notification for Dominos Pizza using PWI. I decided to use it today, and of course, Ibotta displayed the same error message as before. Updated my app, and the same thing happened. Ibotta is unreliable, and seems to be falling seriously behind in their attempts to maintain an app that functions properly and is user friendly. They’ve already removed Venmo as a payout option, and continue to reduce availability and value by minimizing/eliminating rebates (especially with PWI), making it pointless to bother even attempting to use the app on a regular basis. I’m a user who’s saved $700 since I started using Ibotta in summer 2014, with 2020 being my lowest-ranking year since all their changes ruined the app for me.
A lot of false advertising
by Moomoo5792 on 2019/01/13 18:25
I gave it 3 stars because I only receive the cash back for my purchases about 3 out 5 times. This app used to be really great. But now they are really, really bad for falsely advertising cash back on items just to get you to purchase them. Many, many...many times now I have purchased the EXACT item shown. I always read the full details of each offer to make sure it doesn’t require you to purchase two, or only a certain size, etc. I will even scan the barcode for a match when I’m in the store! Then I get home, scan my receipt and uh oh...”item doesn’t match”. I check my receipt to make sure the cashier did indeed charge me for the item..yep, it’s there. Hmmmm convenient way for them to cash in on successfully pushing you the product without having to actually pay you the money. This past week they even went as far as to go back and take away the credit that I had earned on an item. I received an email stating that they couldn’t match it even though their app successfully matched it to my receipt! It was indeed the correct item. Don’t even bother with trying to contact their care team because you just get the generic “oh we’re sorry but you probably didn't purchase the correct item...please review details of all items before purchasing in the future” type of response...much like their responses to most of these reviews 😒. I hope they do better in the future.
Was a fun way to earn cash to shop or emergency money.
by Lorna lovely on 2020/05/07 04:27
I’ve done ibotta for a years. Since I heard about the app on Good Morning America like 7-8 years ago. It was great and had a bunch of stuff I used and still use. Now there are places I don’t shop that aren’t even in my town. And stuff that isn’t carried in any store in my area. And it has become wicked bothersome. Because. It won’t let you redeem if I order for pickup. With covid you should get a super bonus. And their cash back is a joke. Yes I said a joke clarify this wait for that. You have to put in your info for that place and when you say hay I made a purchase they tell you oh on flexpays don’t count. With covid 19 how else are you to get clothes and gifts? No stores open or malls. Wal mart and Target. That’s it. I make more with no hassles on a different app. And it doesn’t have a lot of what I buy or even what ibotta got us to try. And you look through three stores for it and they look at you as if you are asking for space food. I have earned a nice bit of money. That was my shopping cash and emergency money fo gas and milk an if we needed something. But it has gotten weird and most aren’t carried in my area. And another app pays out better for online shop. And no hassles. Although I think every one using order pick up should be getting extra super bonuses not excluded and bonuses not apply. Standing masked inline outside and only 5 in at a time is insanity.
Good with an Asterisk
by jjustjjess on 2020/08/07 15:59
I have earned quite a bit of cash back for items I purchase and have tried some new items and brands as a result of offers. The downsides are that linking your loyalty rewards card is supposed to make the process simpler, but it becomes WAY more of a hassle because it never detects all of the items I purchased. I always make sure I have the offers added before I shop, but somehow things are always missed, or multiple quantities are not registered. Reaching out to their customer service is a huge pain. The response is slow, sometimes you would have qualified for bonuses if the offers were recorded the day of your purchase, but if you don’t add the bonus into your customer service request, they won’t check for them. They also sometimes ask for pictures of receipt, items, and barcodes after not responding for a week (which means your food might already have been consumed) so take pictures immediately and hold onto them in case you need them as backup to your request. It’s honestly just easier to upload the receipts yourself instead of linking your loyalty card. In any case, these companies are collecting LOADS of valuable consumer data, the least they can do is make it simple to compensate you for your willingness to participate in that. So it’s incredibly frustrating when the consumer is the one having to jump through hoops for $0.50.
Not Perfect, Takes Time & Patience
by BravaLauretta on 2020/02/03 17:35
I’ve gotten back over $1,000 in the years since I started using this. BUT—and it’s a big but—often what you submit as purchased offers, even when they first verify all your offers, will be rejected, usually as an unreadable receipt (how can the system say & show images of exactly which offers you’ve bought and in what quantities, then say your receipt wasn’t readable? Hmm?!). Take screen shots of EVERYTHING BEFORE you shop, including every single offer and its details (make sure you’ve added it already, showing the green check, or they’ll say you hadn’t), don’t forget bonus progress, every receipt, and save them until your earnings are in your account, or better yet, after you transfer them into your PayPal account! Then for the stores that are supposed to be tracked automatically via your loyalty number, they often miss items or multiples of items you've purchased. This has happened to me MANY times. The system works but you often have to upload files of your saved screenshot & receipt photos when you submit a help center claim, which takes time. They know that, and I’m guessing they keep the money from the retailers used but don’t give shoppers their promised money. In my opinion and in my experience it allows only relatively small returns to users. If you have the time & patience for this, it does pay.
Used to be great...now not so much
by Chelleeeszxo💗 on 2019/12/07 17:52
I have been using Ibotta for about two years now and it used to great! But lately I’m rarely ever able To redeem any offers. It went from always having gain or tide(the two primary detergent brands I use) being up here quite frequently to almost never. Also, it’s stupid that certain stores the offers are not valid at(i.e. offers at Walmart are not at Target or vice versa.). I haven’t even been able to reach the 20$ minimum for cash out in MONTHS. App has also been giving issues with loading while I’m shopping so I can’t even check product barcode to be sure it’s a match. Don’t really understand why if I’m constantly purchasing certain items they would be removed from redeemable offers for what seems like permanently. I can get you want to try to persuade users to continue to use the app but if I don’t normally buy a product I’m not going to just because it’s in Ibotta. That goes for the bonuses as well. A few of the people on my “team” and I notice some of us will have to redeem less or more items then one another to qualify for a bonus. Again, I can get it if some of us are using the app more often then others but it’s still pretty stupid. For me, I was using it pretty frequently, in order to qualify for some bonuses I needed to purchase 30+ items in an unrealistic amount of time. Very disappointed with the app at this point. Don’t really know if I will continue to TRY and utilize it at all as there is really no point anymore.
Losing steam
by Heather71449 on 2018/10/23 11:27
This app was AWESOME at first!! I recommended it to literally anyone that would listen! Even complete strangers that I would see at the checkout. Now, you can’t get a response from the ‘Care’ Team. Even when you show detailed photo proof with the receipt, the UPC & the product front & back; by the time you actually get a response, the receipt is more than a week old & they deny you credit. Then when you bring it to their attention that you submitted it within the allotted timeframe, you get a response stating that you were given credit for the purchase. BUT there is a way to check!! In your ‘My Earnings’ option, you can see if you earned credit; which obviously shows that you NEVER received credit for the purchase!!! The ‘Care’ Team has lost its empathy! The response time used to be very short, now you’re LUCKY if you receive a response in 7 days!!! I’m positive that they will claim that they are bombarded with tons of claims & emails that they are trying to respond to each one. But if they had let us know that when they reached a certain number of users that they would be overwhelmed & not intend on expanding their team member staff; I would have stopped recommending this app when that number was reached! You beg us to share this app, however you apparently don’t care enough to expand your staff enough to handle all of the claims & new members??
Not as good as it used to be
by Ande32715 on 2018/11/15 12:16
I was recommended this app a few years ago and it used to be great. They actually had items I would buy or wanted to try. Now..... I’m lucky if I can use it once every shopping trip (I used to be able to use it every time). That’s not the bad part because I do like that they have rebates for new products just hitting the market. The bad part is having to link a loyalty card. What!?!? So I started doing that. Well now one of the loyalty cards linked never posts my items and I have had to reach out to the care center and wait forever (3-7 days) to be credited and they don’t even know when you have multiple items for redemption. I had to reach back out and let them know after I already listed three items purchased along with the receipt that I was still missing money. I was credited. Fine! It’s getting worse because the app will scan the receipt for items and not recognize others. I like not having to scan all of the barcodes but I don’t mind it if I have to. I have two items pending now because the receipt was rejected and these two items weren’t recognized during the initial receipt scan. Now the receipt has been rejected for those two items I don’t want to have to wait for the care team AGAIN. I’m at the point where all of the hassle isn’t worth it and I will just complete the last $3.00 needed to cash out and delete the app. I’m not wasting my time anymore.
Declining Service
by Queen_ess on 2019/01/09 21:52
This was one of my favorite apps. Easy to use and earn a little extra money. I recommended to everyone. However, NOW it is completely frustrating and no longer that great. I have had multiple experiences where I make a mobile shopping purchase, then never receive credit. I send the info to the Support team (which now the response time is 3-5 weeks), in which they tell me “you didn’t launch through the app, so we are unable to credit your account at this time.” Even though I SPECIFICALLY launched through the app because of the constant issues. No matter what evidence I produce (screenshots, receipt details, etc. ) they just dismiss it and say “we hope you continue to use the app, but there is nothing more we can do at this time.” It is annoying and frustrating and basically makes the whole point of using the app a waste of time when you don’t receive the credit. Another thing that just makes me more disappointed in ibotta is that I see WAY more advertisements for ibotta, but the Customer service quality and response time has taken a major decline in the last year. I think Ibotta should put more resources into making their Support team efficient and effective, and less into their marketing. Word of mouth is the most effective advertising anyways, which in this case is not going in their favor. I have stopped referring people. Definitely disappointed.
Terrible customer service
by r4321e on 2020/01/21 21:03
This app used to be great, but rarely works correctly anymore and the customer service is terrible. You follow the offer exactly and still cannot seem to get your credit and customer service is no help. It takes days for them to respond and when they do it’s absolutely no help and solves nothing. I currently have a $50+ pending credit since June(over 6 months ago) for a hotel stay. Originally customer service tried to blame it on me that everything wasn’t done correctly and they didn’t seem to have any of the information on the stay even though the pending credit is right there in my account. I had to provide a bunch of information from a hotel stay that was months ago, even though it was information they should have had. After providing all this, they changed there story and blamed it on the vendor not crediting them. I don’t care about this though as I made the deal with them. If their vendor is not paying them that’s their problem and has nothing to do with honoring their offer with me. I still have this case open today, over a month after I first contacted them about it. The last response from them was over a week ago saying they are experiencing a large amount of customer service messages and not to worry they didn’t forget about my case. Not shocking they have a lot of issues to deal with from my experience. This app seems great in theory, but is more of a hassle than it is worth.
Ok when it reads the receipt
by Ladybaby on 2020/01/14 15:32
This app is very frustrating at times. I have made it to $20 once and got an old navy gift card which was great. The time frames for the bonus offers are very short and I am never able to reach the goals. I have one store in particular where Im able to choose and add offers and then When I go to redeem my receipt the store is not an option to choose from. So I wasted my time choosing offers that I can redeem. If want to upload a grocery receipt do it right away!! Im a busy working mom and most of the time time I can’t redeem my offers right away. Also half of the time when I try to open up the app it takes forever to load/open up causing me to leave it and come back to it later. So, I gather all my receipt and redeem them at once. Huge risk of missing out on your offers if you wait. I scan my receipt and the app doesn’t recognize/read the items on the receipt and find the applicable offer. So I manually select the offers and then it asks me to scan the freakin bar codes 😠 of the items. WHY WHHHYYY! It’s on my receipt, which I just took a pic of. ITS ON THE RECEIPT Uuhhhhh! Its prob been a few days and I don’t have that item anymore (eaten by my kids or hubby) so I don’t have the packaging to scan the barcode. Am I supposed to just keep all the packaging around until I redeem the offer, yeah that’s practical. It’s so frustrating I’m going to try a diff app maybe Ratuken.
Offers disappear within minutes
by Gamer McGamerton on 2020/07/06 19:21
It feels a little like bait and switch here. You open ibotta, you see a bunch of great offers, you save/clip them to your account and then you head to the store. But many times between the time you saved the offer and the time you got to the store, the offer is gone from the app entirely. I’ve had this happen at least 7 times just in this last week. I literally had a friend tell me about a deal she had just got with ibotta while she was still at the store. I found the offer in my app, saved it to my account, and by the time I got my shoes on, the offer was gone from the app. The offers need expiration dates the way coupons do. That way, users can count on them. But what I think the ibotta people don’t get is that most of us budget and plan our grocery trips before we head out the door. I’m not willing to roll the dice with purchases, only to get home, scan a receipt and find the offer suddenly disappeared within the hour. Then I’m stuck paying full price for everything. It feels very sleazy and dishonest to randomly pull offers off the app at any day or time. I used to love this app. I knew I could count on it. And offers didn’t randomly disappear, and actually would say how many days you had left to use them (some offers still show this). But currently this app has become impractical and wasteful. It’s a grocery gambling game at best.
Doesn’t work that well anymore and very time consuming
by iiiiiwqdhhdhxbdkebbx on 2020/07/25 12:37
When using Ibotta in the past, I was able to scan receipts to add my credits. Now, for most grocery stores, we are supposed to use our grocery store credentials at checkout and Ibotta is supposed to “automatically” add the credits for us (yes my grocery accounts are linked on Ibotta). I have never received any credits from food lion when checking out with credentials, and Publix is now another chain where I’m never automatically receiving credits when using account info at checkout. When I recently requested my unreceived credits from Publix through the customer service option online, they denied me my credits because they claimed my submitted receipt was invalid. They also told me to link my accounts before checking out....they are clearly linked. There has to be a way for them to check this because I wouldn’t have waited for credits for over 24 hours and written into customer service if this were the case. Not to mention, I have to write into customer service every single time I want credits from retailers like publix or food lion because Ibotta NEVER automatically adds credits like they claim to. Ibotta doesn’t seem to be working properly anymore and the customer service portion seems to be going downhill as well. Please fix this frustrating issue and let us add our own receipts after each visit, as this seemed to be the only way to properly receive any credits.
Such an easy way to earn money
by TStaas on 2017/10/04 18:48
I have used Ibotta for over a year now and it’s become part of my life basically I’ll tell you why; every time I make a trip to the grocery store for whatever reason I either check Ibotta before hand while making my list, or when there is something specific I need I will usually check to see if I can get money back on it before I make my decision on that specific item. If the item I have on my list is on Ibotta but to qualify for that cash back I will need to buy multiple, I will usually opt for the deal where I get money back. The reason I do so is because overtime it all adds up and that cash is great for date nights or just money to have saved back. I’ll be honest I was a little skeptical at first on how you really get that cash back and actually it’s really easy you pick where you would like the money to go basically like a gift card, they send you an email super quick with your gift card number, and usually a barcode so that you can use it off of your phone or print it out. I’ve never had any issues using my cashback at a store or restaurant. I love that they have so many options to choose from! Super easy way to earn money, definitely give it a try.
Sadly this doesn’t work like they tell you here it does!
by no gift cards here on 2018/07/29 22:52
I was using the app as it seemed a great way to save and earn while doing it. I shopped, I took pictures of my receipts and sent them to them all very easily. Ran into trouble however when I tried to redeem for a gift card as you do it get cash back....... or at least I couldn’t find where I had that option. I purchased my gift cards with my points and watched as my points were taken away. I at no time actually received any gift card. They never tell you if they are mailing it to you, emailing it to you, texting it to you..... nothing. I waited a couple weeks to see what would happen. Nothing! I sent their customer service online a message that they never responded to on two different occasions. So I stopped using the app waiting to see what would happen. I finally received an email wanting me to come back as they noticed I’d stopped using the app. I sent another email explaining why and asked what they were going to do to make this right..... again no response. So I believe there are retailers receiving the feedback as to what we are and aren’t purchasing but there seems to be no benefit to the consumer. I’ve basically told them when they respond to my questions and give me the gift cards that my points were taken to purchase that I would consider using they app again. No response. Makes me think nobody is listening at all. Can’t see a reason to use the app.
2 1/2 Stars
by Suebeehoneym on 2020/09/24 16:52
It feels almost ridiculous to speak negatively about a way to save money, but quotes like “time is money” or “wasted time is wasted money means trouble” or “no man can achieve success if he didn’t first know the value of time”, etc., exist because time is valuable. It’s one thing that can never, ever be gotten back. If this app was as great and simple as it comes across, than the time spent would easily be worth it. Select in-store that I’m going to, select/add to list the products/ savings, shop, upload receipt, done. HA HA HA...NOT! Savings selected prior to shopping disappear when receipt uploaded within hours. Too many products are not offered at the store it was advertised with, so while your list may show a nice amount of savings, good luck saving what you expect to. Then savings don’t get added even when receipt is uploaded and directions are followed, and more time has to be spent figuring out why. Ibotta basically answers your question with a question, that is after it emails you a number of articles you can read to figure it out yourself. This is a beneficial app for those accepting their time being valued at approx $0.25 - $1.00 per hour. For some, they’ll realize the time could be spent with family, pets, friends, volunteer opportunities, etc.
Going bad
by TroubleIncarnate on 2019/06/11 01:28
I used to love this app, but it’s progressively getting worse. A few weeks ago, Ibotta started spamming my email account. I checked my settings and they’re not supposed to send me any emails. Over the course of more than 2 weeks, support repeatedly told me to check my settings, no matter how many times I said my settings were correct. They lied and said they reset my settings so I wouldn’t get anymore emails. Finally, one snarky lady told me that users are no longer have full control of what emails Ibotta sends them. Users may no longer opt out of cash earned emails. I can check that for myself in the app. Overall, the support staff were slow, unhelpful, and did not READ what the problem was or what was done. How can you fix a problem when you don’t pay attention to the issue or symptoms? They wasted a lot of my time for nothing and I’m really not happy they’re now spamming my email because they can. Over the last several months, bonuses have become a lot more difficult to meet without buying something I don’t need or want. I’ve also noticed a marked decline in the offers I’ve been able to redeem. And they know when you get close to $25, because they’ll really limit the any brand and any receipt offers. They’ve been knocking any brand, especially the receipt offers to $0.10 A LOT. I’ve been thinking about cashing out and going with another app.
Great Deals!!! 5 ⭐️⭐️⭐️⭐️⭐️
by UKIDINME007 on 2018/05/09 09:30
Not sure how to contact you so I’ll do it here. There are SO MANY products you have listed for Natural Grocers that they don’t sell and never will. I worked for them for three years and know their products by heart. All their stores are owned by the same family in all the states they have them. So all product criteria are the same. I love the money I’ve received from ibotta in the 2 1/2 years I’ve been with you but it’s such a waste to offer so many items that are not in the store. It’s not just Natural Grocers. Whole Foods doesn’t sell so many of the products you list them. I can give you examples: All Crest products, Similac, all Kraft products, all Kellogg's products. This is just the tip of the iceberg. Same with ALL your stores you list but my main concern is with the two above mentioned stores. I’ll ALWAYS use your app, but think of the money people could “earn” if there were actually more items these stores actually sell and take out those they don’t. I LOVE you guys so much for offering us this opportunity to save so much money!! Keep up the good work!! Two thumbs up as always!! 👍🏼👍🏼
App run by untrained and unethical people
by Tap 2010 FAN on 2019/06/02 21:29
If I could give this app 0 stars I would. I recently joined this app and so far have received only bad experiences. They locked my account for no reason last week so I could not withdraw any cash. I emailed them and am still waiting for a response, so they are not at all time efficient. It will be exactly 7 days tomorrow. Instead of helping me out I received notifications today that I have submitted fraudulent receipts which I never have to this present day. I never submit screenshots, always the original receipt from Target. Moreover, they reversed $6 in credits telling me I had submitted old receipts. Again I have always submitted receipts within a week of purchase as indicated in their policies. Please DO NOT waste your time with this app. They scavenge on people who are innocent and trying to follow all rules. Completely unethical and unprofessional customer service. People who try to use rebate apps so they can save money can bid their money goodbye by using such an app. There are much better rebate apps out there that do not need barcode scanning and receipt uploading and phone verification. It is like we are at the airport and going through security. So many hoops to jump just to save a few $$$$. Spare me the trouble. I have only respected and appreciated their rules all to get a notice that I am fraudulent. If you ask me, this app and the team running it are the biggest frauds of all. Never using this app again.
Great concept, needs improvement though
by Pmweeks on 2019/08/20 22:00
I honestly do love this app and if you are very attentive to what you buy and scan the receipts without using the barcode from your store rewards card then Ibotta is wonderful and you can make some good extra spending money...BUT....I have learned the hard way that when you purchase any of the items you almost always have to “prove” you bought it by adding the items after you scan or take a picture of the receipt. For example, on a recent trip to Walmart, I purchased 11 different products that I would receive extra money for. I scanned my barcode on the receipt and Ibotta only recognized that I had the $0.10 “any grocery item”. I had to go back through the extensive list to check off all the other items then scan the barcode of the item. Fairly annoying once you have put all your groceries up. Another issue I’ve discover is a store reward card that you can link to your account such as Winn Dixie or Publix...take my advice and don’t bother, submit your receipt instead so you can catch what Ibotta doesn’t because you can’t tell if they did right away and it’s just faster. As it is I spend a significant amount of time scrolling through everything...ain’t nobody got time for that!
SCAM: Scammed out of referral credit
by Mars7000 on 2019/07/26 11:48
I used to like Ibotta. I used it for months. Then I referred my mom during a $5 credit period. It was the last day, and she made a special trip to pick something up, went out of her way to get me that credit. She had trouble using the app and accessing her account, so I had to help her. Went through the trouble of scanning and waiting. My account showed verification that she joined and then successfully redeemed an offer. No credit. We both contacted support, and they claim that her “mobile device was registered under another user” and they therefore refused to give the credit or discuss it any further because it “involved another user”. My mother has never even heard of Ibotta before I asked her to join so I could get the credit. Before I was scammed out of my credit, I used Ibotta every week. I immediately cashed out my tiny amount and deleted the app. She deleted the app and warned everyone at work. I warned everyone I know, and I have even talked a few people out of signing up and going with Ebates instead. My best friend loves deal and price apps, and she’s warned her friends and family away as well. Had “Sara K” shown that Ibotta cares about their customers and honored the $5 credit, I would still be using it, and so would several other people. It just take one small gesture to show customers that you value them and they spread the word, but unfortunately, Ibotta doesn’t value their customers.
Used to love this app...2 for 2 on poor customer service
by TlC83! on 2019/06/29 00:24
Have been using this since September of 2016 and have saved over $900. Offerings at first were great. Lots of products I normally use and you could utilize them multiple times. Selection now is not great. Will go months without any items I use. I have had many incidences of scanning the item in store and getting home and it saying it doesn’t match. I generally use Target. This last weekend I used the pick up in store option as my daughter was getting out of the hospital. I have used it before for the dry things then grab the cold things in store before grabbing the order. They always give me a print receipt. This time the printer wasn’t working. They emailed me the receipt I emailed customer care and the first reply that took a few days said they reviewed it and would pass it to the correct team. That team member wouldn’t honor it at all. Basically would have to return the items to rebuy to get a receipt. I used to promote this app to everyone (coworkers, friends, patients...) I no longer will. A situation that was out of my hands wouldn’t be honored. This was my 2nd time contacting customer care in nearly 3 years and they were unwilling to be helpful at all. I think I will use the other apps that my friends recommend instead. Customer service is everything and so is word of mouth. It’s too bad when an app gets popular the customer service goes down.
Good and bad
by step on my knee on 2020/10/19 07:49
While it is absolutely amazing to get anything for cash back and appreciated, even .10 back adds up! it is also absolutely irritating and annoying that if you go to a store w/o a barcode on the end of the receipt you have to scan each individual barcode & sometimes you still have to scan individual items even w/ barcode b/c for some reason the app can’t register the products selected on your list after doing each section of your receipt, also like tonight I had one selected item on my list that was 1.00 back and it said There was 8 hours LEFT and it vanished after only TWO HOURS, VERY VERY ANNOYING!! while there is a lot of items to select a lot of them are things that I don’t buy and most people don’t because We’re all broke and there is a cheaper selection your going to have to go with the cheaper item, it takes a long time to go through all the products to select what you want to add to your list for cash back which is fine but only certain items are at certain stores, it would be a lot better app if you could snap your receipt(with or without barcode) and it would automatically add the same cash back items from the receipt that are available at any store not just one or a few
Loyalty Card Not Linked For Months
by TattooBetty86 on 2020/07/11 12:45
I used to really enjoy using ibotta for little bits of cash back I received from weekly grocery store shopping. When ibotta offered me to link my grocery loyalty card instead up uploading every single receipt, it made things so easy! From that point on, I stopped saving my receipts, and would see cash back in my ibotta account in less than 24 hours after leaving the store. Well, today I logged into ibotta to get some cash back from clothing shopping online for the first time. I noticed that my account balance was quite low for where it should be after grocery shopping a minimum of 3 times per week. I clicked on my grocery store (Ralph’s) to see that loyalty cards are having issues and mine has not been linked to my account since the END OF AUGUST. For 3.5 months, I’ve missed out on ALL of my grocery cash back. No message sent to me from ibotta so I could save receipts for uploading again. At this point, after I upload a couple receipts to reach the $20 payout threshold, I will be done with the app for grocery purchases. Waste of time and I find I get more cash back using the Ralph’s grocery app directly. Update: Because I was inactive for some time, ibotta took all of my earnings away from me. Just over $17 STOLEN. I put in the work to earn those rewards and earn ibotta money through their partnerships and they stole my cut. Shame on you for being thieves.
Penalized for inactivity
by dco929 on 2020/02/24 15:16
Considering how long it can take to even earn anything on this app (since most of what is offered isn’t what I purchase, or is listed after I made the purchase and doesn’t count), it seems utterly ridiculous that they would penalize you $4 for inactivity. Especially when you EARNED that money via the rebates from the items that you purchased! First, we have lives. Some of us have different and rotating shifts, a wedding to plan for, children, etc, and the top priority isn’t always to check the app for that ONE time you MIGHT finally find a rebate that you actually want to purchase at the store. The times you do check (because I had checked), you don’t even find anything, so now there’s still “inactivity”. Maybe you should consider having people upload receipts and earn smaller incentives that way (like Coin Out)- at least that way you don’t lose the money you earned (that likely took forever to earn), because of inactivity. It’s bad enough how long it can take to even look through the items and click on what you think might want (after watching a video or answering questions), and then have to scan the darn barcodes if you happen to have purchased the item, but then you get penalized if you don’t actually find something you want to purchase because of inactivity? Sorry, but that’s wrong and a total ripoff!!!!
I’m just so annoyed.
by Charmed032798 on 2019/02/05 22:51
I loved this app. It was a great way to earn a little more cash. However, I had gotten a new phone a few months ago and when you do, you are logged out of all your apps. I ended up being logged out of iBotta, so I went to log back in. However, when I tried to do so it told me the email was wrong. I tried every single email and password combination possible and it still told me there were no accounts linked to any of them. I tried logging in with the other options, but nothing. I emailed the customer service, didn’t hear back from them for maybe two and half weeks, and all they did was ask for the email linked to my account. I sent them the two emails that could’ve been it and didn’t hear back from them for another two to three weeks. When they got back to me, their response was “these emails don’t match any account in our system. We need the email attached to your account.” SO CLEARLY they really didn’t even understand what I was explaining to them. I had about $27 saved up and I don’t get to use it now because their customer service is so terrible and won’t try to understand my problem. So now I’m out $27 for something that doesn’t even make sense. I had to have used an email to sign up the first time around, but it’s telling me I’m wrong. It’s so annoying.
Horrible Customer Service
by gray_1986 on 2018/11/06 06:03
The app has been good for the most part. At first everything was great and used to get credit right away but that has changed recently. I made a hotel reservation in Priceline through Ibotta in June. The description clearly states the credit will be pending for 75 after my purchase. It has been almost 120 days and I still have not received my cash back. I opened a ticket with customer service about 6 weeks ago to inquire about the pending credit. At that time they stated would reach out to Priceline and would get back to me within 7 days. Well that did not happen... I had to reach out to them again several times to check on the status. They keep giving me the run around about why my credit is still pending and blaming it on Priceline. I decided to check directly with Priceline to see why they haven’t gotten back with Ibotta support team and they stated they have not received any requests from them... bottom line they just blame each other and I am the one who loses because I can’t get credit for my purchase. Service is horrible because you have to wait until they respond to your email since there is no phone number so you can speak to an actual person. If I would have known it was going to be this way I would have used another app.
This app is a joke now
by Vera.T on 2020/02/18 17:27
My friend recommended this app two years ago and I’ve been able to over $250. It’s been pretty great, BUT: Since June to Oct 2019, the offers available have been for the same products that my family has no interest in buying. There have also been a few times where an offer was redeemed with a receipt, but never properly credited and when I contact the Ibotta Care team with the break down of everything, they still didn’t validate my receipt with the correct products, thus ended up not receiving a credit for the item, why have offers if people can’t redeem when they legitimately purchase the exact product. I also don’t believe when they say they don’t have the barcode in their system, because the barcode works while in the store shopping but once you’re redeeming a receipt, it suddenly doesn’t work for the exact same item that was scanned while shopping. At one point I had my target card linked but it kept missing valid offers and I would have to end up uploading my receipts - since I unlinked that loyalty card, I just stick to uploading receipts. Can’t wait until I can cash out my earning and delete this app. Would probably use this app again, if it actually had products worth redeeming.
Neat but...
by ShannonMM on 2018/06/25 12:47
I’ve been using Ibotta for a while. I’ve learned if you don’t shop at walmart, you’re probably not getting as good of deals/savings. I don’t shop at walmart and I can take advantage of maybe $1.00 rebates a month. My friend who shops at walmart gets almost $10 in rebates per trip. I feel the offers aren’t related to anything I buy or would buy. I occasionally get to use the “any” receipt rebate at different stores. I spend more money finding things to buy that I can get a rebate for then saving. I know manufacturers and some retailers are pushing these rebates to get their brands recognized, but I wish this app catered more to users preference or history - if you’re scanning barcodes, receipts and rewards cards, shouldn’t I see offers related to the things I buy most? Example baby formula: I was offered rebates on formula we don’t use. Our baby has to use a specific type of formula; I’m not going to switch brands/types just to use a coupon. I’ve also experienced a lot of glitches/crashes over time, especially when I have scan bar codes. I try to scan and put away my food...the app crashes and I have to get everything back out to scan. 😠 I’ll keep using occasionally, but I hope to see better algorithms and customization in the future.
I tell everyone I know, but....
by TMI-Tori on 2019/08/29 02:22
This is the only rebate app I use and people are surprised at how much I make for doing so little. I live in Wyoming, and yes, we are skeptical and always have something to prove so I will bring in a receipts and show em’ how it’s done. However, I am a little flaky and spend hours trying to make sure I have the right offer for the right store. Do NOT even get me started on stacking a coupon with an offer during a sale at specific stores. It makes my brain hurt and I look like “Beautiful Mind with my note books that cross-reference newspaper ads that have coupons paper-clipped to them with sticky notes of Ibotta offers. I know I’m a lost (space) case, but Ibotta should develop some kinda cross referencing that could match any current coupon you have with the closest store that has an offer waiting for you (can I patent this idea right now? retailers would pay alotta to Ibotta ...no?). Well then I will continue to love Ibotta and make money from the comfort of my bed. I now go hunt stores for offers and my husband thinks I’m having an affair and I have to confess the games, bonuses and getting money transferred to my debit card SAME DAY is addictive. Love it! Gotta...have my Ibotta.
Used to is the key phrase
by Jren421 on 2019/06/13 03:25
Seriously I don’t know what you did in this latest update but it is so so so very very bad! Please take it back!!!! Nothing is working. It’s back to the dark ages. Manually scanning every item on my receipt even from Walmart, ugh are you kidding me? Going above and beyond what is needed for the bonus m, being credited a few pennies per item but not having the bonus even budge and then being told that the mistake must be my fault- it’s not- I can’t justify that time now when you have so drastically lowered your rebates. What would have once been 1.59 is no .35 and getting to $20 to cash out takes hundreds of dollars. I know, I have a choice. I don’t have to use it. It’s just I guess I always hold out hope that someday there will be one company that stays true to who they said they were. Ibotta set out on a mission and now their mission statement needs revision. I will give it a 5 and revise this the minute the app is fixed. That is a promise. It has to be fixed though. This is not okay. #Update- the update to fix the weird made it weirder yet and yes that isn’t correct grammar and I know but after a hot, exhausting day at the grocery store I’m just done trying to figure weird out.
Account suspended
by Why an app won't work on 2021/01/14 16:41
This app has been a giant disappointment to me, my family, and friends. I am a college student at Ferris State University, and I'm just beginning my first semester without a meal plan. Due to Covid, the meal plan that ferris provides has really gone down hill, and me and my friends decided we'd take a crack at cooking ourselves. I started looking at coupon sites and saw this app. I downloaded it, and was so excited to use it for rebates. They even have giftcards you can get and get money back. I used it for a few items first and it seemed to go smoothly. Right now there's a sign up deal that anyone who joins and uses a few deals gets 20$. This, on top of the amazing deals I could find made me recommend this to my other friends who are buying groceries, and to my family members as well. Recently however, all of our accounts were suspended. None of us know why, and customer service is taking a really long time to get back with any of us. This hurts for two big reasons. 1 me and members of my family have bought goods that we cannot be reimbursed for after I recommended the app to them 2 in order to get the 20$ sign up bonus you need to make so many purchases within the first 14 days. With none of us able to access our account, this is all but impossible. This is the first time I've ever felt bad about recommending an app to someone.
A money saver
by VenturaLiza on 2020/10/14 02:06
I have been using this app now for a few years, and so far I have cashed in almost $800 in rebates. I'm very pleased to know that I can save money on items which I buy weekly. I will continue to use this app, even though it takes a several moments to load the offers, scan the barcodes and upload the receipt. I'm not a great fan of the brand-specific rebates, since the majority of my shopping is bulk foods, meats, fresh fruits and vegetables. I rarely buy processed or boxed food items. I always take advantage of the "any brand" rebates. I find that I will often buy items I wouldn’t normally buy because the rebate is good and I can stack that with the store sale price and/or a manufacturer coupon and get the item at 50-75% off. And if I can combine those savings with a mid-week or weekend warrior bonus, then it’s worth it. But it does take time to do all this calculating to see if it’s actually worth the projected savings. I would say that the settings menu could be a little bit more user-friendly. It took me weeks to realize that I could opt out of alcohol and liquor rebates. I also wish that I could use rebates at stores like $.99 Only and Grocery Outlet.
Horrible App
by Lulu8474 on 2019/05/28 23:42
This used to be a fun, good, Easy app to use and now it is just crap! I deleted it and will never be using it again! You select your items, then head to the store and when you go to make sure an item qualifies the Scan barcode doesn’t work. Then when you get home they have mysteriously changed the layout to where now there is no button to scan your receipt to redeem, after you have already purchased all these items! This also means that if they haven’t fixed it before the bonus runs out you lose that too. So, you contact them and it takes about a week to get a response that generically says you have to have the latest version, completely close out of the app then try to re enter, power off your phone then try again. I mean come on people I did those things even when the app was half working correctly. I even deleted the app, waited a week and tried to reinstall and still the same crap. This has become a pure scam! Well, I am sure I have made you tons of money, but now I have no use for your app because it can’t save ME money and that is the only reason I ever got it. You will not make another cent off of me.
DO NOT USE
by dishthis on 2018/10/22 19:40
THEY CLOSED MY ACCOUNT AND ANYONE I REFERRED AND KEPT ALL THE MONEY EARNED!!!! THEY SAID ITS BECAUSE I RETURNED ITEMS!!! THIS APP WILL STEAL FROM YOU!!!!’First I was accused of trying to use receipts twice which is a false accusation. I did not get credit for anything twice in one receipt. I merely added what the app forgot to give me credit for (Ibotta very regularly will forget to give you credit for things that you matched as qualifying for cash back so you have to double check your receipts every time) This was their mistake and I fixed it only to have them throw it back in my face and accuse me of stealing. They took back every penny of cash back I earned on those receipts along with any bonuses attached to them, they have locked me out of my account and to make things worse they banned my friend that I referred before they even had a chance to use it (that would also be before I got the credit for referring the person as well) Needless to say I feel very embarrassed that they did this to my friend after I talked so highly of the app. Oh and of course I still have not heard from an actual person in regards to all this but that’s normal they usually take weeks to respond to anything you have a concern with. I was actually really starting to enjoy this app but now I feel so insulted and taken advantage of that I wont be using it or recommending it ever again.
Listed but not redeemable? Confused.
by Cyrah D. on 2020/05/03 01:31
I do not understand why Food Lion offers are not available to redeem. I added Food Lion offers to my list before shopping at my Food Lion. After purchasing items I go to “Redeem” and Food lion is not listed although I had the option to add offers from said grocery retailer before shopping. I checked the “fine print” or “details” for the quantity, variety and size of the product needed to redeem said offers before I added to my list and purchased. I selected the option “Any Grocery Store” to scan my receipt as Food Lion was not a listed option and still the app found no offers. With all that being said I just need a clear understanding of why this is. I have many colleagues asking for a great money saving app for groceries and other retailers so, I want to be sure they and myself will be able to use the app properly and be able to redeem our offers especially if the retailer is listed before purchasing. I hope I can get a clear understanding or get answers otherwise I will try a different app and also recommend other apps to those looking.
Customer service stinks
by Mech Ninja on 2020/10/10 22:26
I’ve been using the app for a few years, I used to love it but lately it’s almost more trouble than it’s worth. When you have a problem, don’t hold your breath for customer service to rectify it. For example, just a couple days ago I attempted to submit a receipt for an item that is obviously the correct one. It wouldn’t accept the upc scan so I sent an email to customer service. Their response that I just received was to rescan my receipt (the one that they already have mind you) because many upc’s have been recently added. Huh?! So you’re telling me that the item really wasn’t there when I submitted it the first time but it may be now?! And why am I resubmitting when the receipt when it’s there already and it’s their screw up?! One more issue, there is no reason that I should have to scroll and hunt for items. It’s extremely cluttered with some items listed over and over again. Other similar apps, you just scan your receipt and the app finds the offers. With time being my most valuable resource, I can no longer justify the few cents savings with the amount of wasted time using this app.
Too redundant
by Sdswcu on 2020/01/12 15:52
I had downloaded the app years ago and thought I had deleted it after I cashed out my $20 because it took too much time. Then I started getting emails saying I had earned money etc. I figured they were scam emails until I read somewhere you can never escape the program. I opened one of the emails and realized it had started tracking my purchases again through a grocery loyalty card. I reinstalled the app and there were several dollars added to my account. I decided to start using the app again and realized they had changed some things but it still is more labor intensive than it needs to be. Granted, it’s nothing but an advertising gimmick but the products you get money back on stay too long and I realize they haven’t gained any new companies to hawk. The same products in the grocery section are repeated in the convenience section instead of having different products that you would actually buy at a convenience store. They also take away the rebates on the items you actually use once you have bought them 2 or 3 times. If they’d change the choices occasionally it would be better, but then they would have to pay out more money so you know that won’t happen.
Can’t Withdraw My Money
by Can't Withdraw Money on 2019/10/13 12:20
Update: i After a month, I am STILL trying to withdraw over $160. I got to the point where someone tried to manually reset my account and it still didn’t work. So now I am back at square one starting over again with tech support because they don’t read the whole email chain. If I could give this negative stars I would. I have been using Ibotta for years and have never had any problems until recently. I have been trying to withdraw my money and keep getting the run around from customer support (if they respond at all). One time I made the mistake of mentioning that I also didn’t get a referral credit as well (not the main issue) and they keyed in on that instead, since it must have been an easier fix. Every time I try to verify my account, the number never gets texted to my phone. I have to verify my account before I can withdraw money. I find this odd though since as I mentioned before, have been using this app for years and have never had a problem until now. So clearly my account has been “verified” before. The only way I get a “timely” response (less than a week), is to put in the subject that I’m going to write a negative review. It gets a better response time, but still no solution. So, I’m making good on my promise of writing a negative review.
Made it more difficult
by ruby53256 on 2020/07/07 15:51
Ibotta Reduced the amount of days before receipts expire. Youve only got 7 days now. Also more and more stores want you to link cards, like target now too!! Why? How annoying. It was better when I could just scan my receipt because I don’t always use my same cards, and what if I pay with cash or if I send my husband? And i have to scan every single item that qualifies now too, so I can only scan receipts if I’m standing directly next to my groceries. So don’t throw your bottles or boxes away or it’s useless. And if you buy the same item in 2 different purchases or 2 different stores, once you redeem them once it disappears for 2 days, by the time it reappears your receipt will likely have expired. They’ve made it sooooo difficult unless you use the app to pay and who wants wait until the cashier has rung everything up to then pull up the app, find the store in Ibotta, punch in the total amount on the phone then scan the phone? while standing at the register. It’s complicated. And Hopefully you have reception. Buying groceries is already a chore with covid restrictions. The app was pretty good before but like all apps that were once worth it, they create more hoops to jump through. They push for in app purchases and that means giving all you card info and buying through ibotta. Not cool.
It’s not a me issue it’s an Ibotta issue
by Albert and Gibson on 2019/09/04 20:58
I have always been a fan of Ibotta. I have used it faithfully. But right now I am so frustrated with Ibotta. They have been offering a $3.00 rebate for my WalMart Grocery Pickup. It has been in the app since June and I have taken advantage of it every time that I purchase groceries. However even though I launch the WalMart grocery app through the shop button next to the offer in Ibotta. Even though I make sure that there are no other apps running in the background. Even though I make sure I don’t have anything in my cart before I even open Ibotta. My rebate is never in my account and I have to send an email to their customer support center. They do make sure that I get my rebate but all they tell me is to do to fix the problem is to do the things that I’m already doing. And when I have told them I’m doing everything they told me to they just say sorry for the inconvenience. I’m afraid after reading reviews that they are going to lock my account and not give me accsss to the money I have earned because of all the times I have had to submit a request to them. I’m very frustrated and so firmly believe that this is not a me issue it is an Ibotta issue. I will be happy to change my rating when I don’t have to submit and email every time I want to take advantage of an offer.
Please address these issues
by M_VT1234 on 2019/01/23 13:07
1 - The customer care team has got to get better. Like so many others who’ve written reviews, the “team” takes at least 2-3 days to respond to even the most basic inquiries. Simple fix: hire more people and train them better, please. 2 - Price Cutter: for whatever reason, this app cannot recognize any offers from Price Cutter. I can buy $250 worth of groceries and upload the receipt, which matches at least 8-10 offers I’ve added into my account. Once it’s done scanning, it gives you the page showing “we found one matched offer (any item), did we miss anything?” Every. Single. Time. Yes, yes you missed something - ALL of the things. Then, to make it more aggravating, I then have to manually select the offers that match and physically go to my unloaded groceries and scan the barcodes, which of course confirm that they are a match. THEN, it doesn’t add your credits, and I have to email customer service and wait weeks to have the funds change from “pending” to available. Please fix this, it’s making me avoid shopping at price cutter. Why? Because I can go to Walmart across the street, get the same things, then just scan the barcode on the receipt and I’m done. Otherwise, I enjoy the app. Please fix this issues!
I love this app!!!! Needs some touching up
by Lavenderbug on 2018/10/04 16:34
I usually buy whatever is the cheapest item in the grocery story and never really looked to see if I was really getting the best deal. I love to use the any brand offers for stuff I already buy all the time and then use the specific brand offers for items I've never used before but if I can get $2 back why not? Completing the additional challenges and offers helps to quickly build cash back revenue. I've only had this app over a month and already redeemed over $60. Something I would ask the developers to work on is extending the offer rules and restriction section for the app. If there are specific offer details the app only has one line of rules before it . . . And there is no option to extend that section to complete reading. I have to open a browser and fight with that browser to stop opening the app so that I can read the full description from the website. I've had to make a few complaints for not adding the proper redeem or referral amount to my account, but they always review and update my account. Even if it takes them 2 weeks to get back to me.
Money withdrawal issue..
by exrshtdjyfjyfyjdhte on 2020/08/03 23:58
Giving three stars because I’m having such a hard time withdrawing my earned cash back it’s ridiculous.... I understand the first time having an error because I had 2 accounts with the same info on both but one account I never touched because I forgot my login info for that account and the email attached to it so I created a newer account with my email I use all the time.... One account just had to be deleted so I did so.. Went to try and withdraw my earned cash once again and NOW it’s saying there’s an issue with my phone number.... It’s saying “phone number verification failed” which I don’t understand because I had to verify my phone number in order to attach my PayPal to my account.... all for $40. Money is tight right now and I’m in desperate need to withdraw this cash and now I’m feeling like I’m a criminal or something because I have to jump through so many hoops for money that I EARNED BACK. I logged into my other device to see if it was because I was using my new phone with it and not an old device that had all my info on it (if that makes sense) now it’s saying I’m locked out AGAIN! But why!? Will consider giving a better rating once this is resolved....
Not worth the headache
by MehMommy on 2018/11/06 02:40
This App use to be really easy to use and like any other small money making app it takes a while. The rewards always came through though no problems. However, they have made changes recently and NONE of them seem to be working out from what I've been reading. I FINALLY got to 20$ so I went to cash out and now we have to do a 2 step verification to even get your money. OK thanks for the extra security but... I typed in my number and nope. It says that's not the number for the account. I had one number for 10 years. So I contacted support like it asked. I gave them my old number then my husband's number seeing if that would help. Wrong again! After waiting multiple days I get and email back say sorry but I provided them with the wrong number for the account. *insert huge eyeroll* I use to love this app but I warn you now. With all their recent changes it is NOT worth the headache for a measly 20$ that takes months upon months to accumulate. The rebates they offer too don't personally appeal to me either. Maybe to someone else? I'm using this app though because I'm a mom on a budget and a lot of the products are definitely not budget friendly. I'm currently trying to close my account but that's a process in itself as well!
It could be so much better
by RandiLeeAnn on 2018/12/29 03:15
Well first off, I am still only half way to $20 and I’ve had an account for about a year but actively checking receipts and rebates for around 4 months now. And I’ve tried ibotta in the past but could never find any rebates from things I had bought and now it’s the same way. I will check to see if there are any rebates that I can find on things I was going to buy anyway while I am in the store but other than that, i am not going to go out of my way to buy something just to get a rebate on it. That basically defeats the whole purpose, I believe. And I check my receipts for rebates and can rarely find anything. I’ve gotten most of the $10 I have now from a friend rebate which was $5 and from the “any item” that adds .10 to .25 cents here and there. Idk it’s just a bigger hassle than anything I feel like. But maybe I will feel different after I finally have enough to get a gift card. But also it would be SOOOO MUCH EASIER if you could just scan the receipt and it searches your specific matched items instead of you trying to search for them and look up every item one by one. It’s just very time consuming. Just some suggestions that I feel could make your app better. And definitely need a lot more items than are on there now.
Really Disappointed
by Luvmyboys7 on 2019/01/11 14:10
I had downloaded this app and am unsure of why it runs smoothly up until it’s time to cash out. I have followed their rules for submitting receipts, and still am unable to transfer funds to PayPal. Having a big household, these savings are very important to me and my 5 children. I was excited to earn cash back on these items. I just keep getting a “failed:there was an error”. My PayPal account is verified and I have followed their troubleshooting steps in their self help articles. I even attempted using my husbands PayPal just in case it was an issue with my PayPal but error was the same.i did contact their care team and a little less than 24 hours later they marked my ticket as “solved “ even though they never resolved the issue nor did they make any attempt to reach out to me by phone , email, etc. I have a feeling they don’t have sufficient funds to be payed out and delay the process or make up some excuse to not pay out. Either that, or the app itself is faulty. But From what I’ve been reading and seeing in the internet, this company seems to have questionable practices. It’s really stomach turning to say the least . Hope that this issue gets fixed soon.
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