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App name
Turo - Better Than Car Rental
Description
Turo is the world’s largest peer-to-peer car sharing marketplace where you can book any car you want, wherever you want it, from local hosts across the US, Canada, and the UK. A vibrant community over 10 million strong, Turo guests can choose from over 850 unique makes and models, while hosts earn extra money to offset the costs of car ownership. Whether it’s a truck to help on moving day, a swanky exotic for a luxurious weekend away, or a classic cruiser for a picture-perfect road trip, with more than 400,000 vehicles listed worldwide, Turo lets you find the perfect vehicle for your next adventure. Hitting the road? • Choose from a totally unique selection of cars and drive the perfect one for your trip • Book cars directly from local hosts, starting from $18/day • Safely access cars through a variety of contactless check-in options • Get the car delivered, and book trips on the go with a quick tap Car collecting dust? • Share your car and turn your depreciating asset into an earnings engine • Rest assured with up to $750,000 in liability insurance backing each trip Note: Continued use of GPS running in the background can dramatically decrease battery life.
Great App
by Ezra Talbert 24 on 2020/08/07 02:05
Definitely the business model of the future. Awesome experience.
Rating Turo
by DJumpman_23 on 2020/08/06 21:50
Great app! I’ve enjoyed using Turo for most of my traveling needs!
Responsive and simple app
by juxtable on 2020/08/06 20:48
This is the new way for renting a car! Definitely recommend
Turo Customer Service Reimbursement Lies
by Dulce CaraBella on 2020/08/06 18:03
A Customer Service Rep told me if I got the car cleaned they would reimbursement up to $50, so I did since the car smelled bad when I received, i then provided Turo with a copy of the receipt as instructed to get the reimbursement, Turo then said they will not reimburse me. Turo used me then stole from me to get the Carwashed and detailed to get the interior smell to then tell me they were not going to reimburse me. Liars and thieves. Don’t ever use your money if Turo says they will reimburse you they won’t. Liars and Thieves. Dishonest company.
Great first experience!
by Lehigh79 on 2020/08/06 14:31
Had an excellent first experience with Turo and renting from Elaine in Tampa area. To those who have had bad experiences please read entire listing and pick from All star hosts. Will use a Turo every time I need to rent a vehicle.
They cancel at the last minute
by yogii111 on 2020/08/05 16:02
I booked a car for my wedding and at a different time a couple of month ago and both times they cancelled with less than 24 hour notice where I had no other option
Turo has become bad for owners
by D Ferrari Wilson on 2020/08/05 02:21
Turo has not covered a rental that had thousands of dollars in damage on a technicality when both parties paid for insurance. Also the new mileage policy is awful. Lastly, the fact they now charge a % of extra miles fee when that is wear and tear is insane- as that cost is all wear and tear and depreciation on your car.
GREAT APP
by Kkkkkhgtuc on 2020/08/04 16:07
I never write reviews! However, for Turo I will!! This app was AWSOME! User friendly! No catches! Simple! I would not use another device other than Turo! Rental car places are horrible! Turo was cheaper and I got to pick the vehicle I wanted!!
Overpriced old cars
by carmenmich on 2020/08/04 13:32
This app screws drivers out of money offering old cars that are more expensive then rental cars. Cars advertised for $20 a day cost $59. The app defaults to change the booking date a day ahead so if you aren’t careful you book a car for the wrong date. The host can charge excessive fees that are easily overlooked. For example, most cars give 200 to 400 miles a day. Yet a host can change the miles to 100 miles and charge $.75 over each mile which can easily cost you fees that equal an additional day. I really dislike this app. The cars are overpriced, 8+ years old, gas guzzlers. The customer service is not helpful. The hosts take advantage of overcharging in cities where there aren’t many options.
Pretty cool app
by Dang love huh on 2020/08/04 12:53
I had a great first experience
Extremely disappointed
by TheRhamster on 2020/08/04 03:35
customer service needs work to put it lightly. If you want to deal with reps that are sourced in the Philippines and couldn’t care less about you then by all means go right ahead.
This app is amazing!!!
by Riancun on 2020/08/04 01:02
It’s hella easy n convenient.
Stolen Car
by Capt. Cave on 2020/08/03 22:21
Turo, my car was due back Thursday last week and is still not back! Your customer service does nothing! Anyone considering Turo, know that your car will be stolen and Turo will do nothing!
Good Luck
by Imua Dom on 2020/08/03 22:09
With any services regarding this company, please not that you are on your own. There is no help. It's strictly you vs them on the app. Hosts win every time
Horrible
by King luckyy on 2020/08/03 22:05
Literally got a 2019 glitchy Kia Optima from a host tried to report it and got transferred to a bot
Awesome
by cuhh510 on 2020/08/03 21:51
I’ve used turo just two weekends ago for the first time and I LOVED IT! The guy I rented from was so helpful at all times, and I rented a 2015 van that was running really good! I enjoyed using turo so much I highly recommend it. I’m definitely using it again on my next trip!
Turo still a game changer
by metsfanpr on 2020/08/03 21:49
No way back to old rent-acars. Turo is the best optionz
Fun and done
by Golfer10! on 2020/08/03 02:54
We loved using Turo. It was quick, easy, with no hassle of lines or waiting on a shuttle. Absolutely loved it.
Great service
by No miga on 2020/08/02 21:54
Touro saved us so much money in just the nick of time. The car that we rented was very good on gas and very clean. The pick up and drop off was flawless and seamless. I recommend this service for anyone especially those under 25
Fees
by Benghggghhxjx on 2020/08/02 18:57
Young driver fee is a bit ridiculous.
SimplyTheBest
by Agabbana on 2020/08/02 18:20
One of the best app out there! Fast & and easy!
Absurd Trip Fees
by Jojo Bunbo on 2020/08/02 17:05
Turo (previously Relay Rides) was once an affordable way to rent cars. But now, here in the SF Bay Area, I just tried to rent a car listed at $49 a day. The trip fees were an additional $45. Per day! $100 a day for a Honda Fit! Ridiculous. Deleting this app from my phone and will not be using it anymore. I suggest others do the same.
Great App and Opportunity
by Johnny Nicklebags on 2020/08/02 15:35
After a few hosting experiences I have to say I’m pretty excited about using Turo. Sometimes weeks go by where my car just sits there not being used, and I wonder how I can turn this into an asset. Well I came across Turo one day who partners with my insurance company and within 2 days of signing up my next week was booked out. Now I need to start blocking out days I need my car or else I won’t get it, haha. But that’s a great issue to have! All the people I’ve met and rented to so far have been super cool, trustworthy, and seem to understand this new business based on trust, reliability, and ratings. I’ve already started telling friends and family about the app, so I would definitely recommend trying it out whether you’re a rentee or a host. Just make sure and help make the community better (not worse), by being a honest and straightforward person! At the end of the day, your ratings will dictate your amount of successful transactions. -Gabe
Turo app
by JODA42 on 2020/08/01 15:05
Absolutely game changing to the car rental industry!!! Airbnb for cars!!!🔥🔥🔥
Insane additional 100% “trip fee”
by runkasnorkraka on 2020/08/01 12:24
I haven’t used Turo in a while so was surprised to find there is now an extra “trip fee” on top of the rental fee. Turo has a note that this fee “helps us run the Turo platform” which I would understand, but this is not some small operational fee. In my case it is close to 100% of the rental itself. $95 on top of the $100 day rental for a total of $195. Every car I find has this same fee. By far the most expensive rental option in MA. I’m 38 years old. Clean driving record. What gives?
Save your coins
by Trin Benjamin on 2020/08/01 02:47
I used to be a huge advocate for turo back when they first started. Now, they charge a minimum of $100 in fees on top of the cars’ daily rate. You guys are truly pathetic.
Great work
by jujusoul87 on 2020/08/01 00:48
Amazing app
The way renting a car should be
by EdStephens01 on 2020/07/31 13:57
Simple, no hidden fees, and easy to use. We’ve used Turo for multiple trips across the UK, and will continue to use it as long as we are here.
Cancellations
by daniel2.1.09 on 2020/07/31 02:57
The app is a great idea except for the face that the car hosts can cancel your rental whenever they want even within a few hours before your pick up time. Then they don’t even get any punishment or compensation for the person who was canceled on. Complete load of crap!
Useful
by Moldlawyer on 2020/07/31 02:22
Worked well so far. Cars and hosts are good. My only complaint is that you can’t ask owners about cars before you book. It’s also not clear you can add on extras later.
Beware - Turo will NOT help you
by MartinT555 on 2020/07/31 02:01
Don’t trust the ratings shown here - read the actual reviews. I have used Turo a number of times over the years but I closed my account today after a terrible service experience. During a ride, while going 70mph on the highway, a back tire blew out. I spent 20 minutes on the side of the road, changed out the tire to a spare and hobbled home on the 50mph spare to save the cost of the tow for the car’s owner. The tire was below the wear markers and the wire mesh under the rubber was showing through which is what had caused the blow out. I reach out to Turo, I share the photos. It meets the criteria they laid out on their website of a defect not renter responsibility - excessive wear AND a defect with the bald patches I showed photos of. They tell me it’s my responsibility. Huh? I reached out to the cars owner and spoke with him directly. He looks at the tire, is shocked to see how badly it was worn, apologizes for not knowing and thanks me for changing the tire, saving him a tow and not damaging the rim by continuing to drive it. Beware that Turo will not support you, so you’re in it on your own. Also, most insurance and credit card companies will not cover you even as a backup - rideshare companies like Turo are specifically excluded. I had even purchased the extended coverage through Turo - changes nothing. Luckily the rim wasn’t damaged or it could have been $1,000+ out of pocket. I’m thankful the owner was upstanding. Whether it has been him or me driving it, he would have needed a new tire. Luckily nobody was hurt.
Turo is great!
by JoeKat27 on 2020/07/30 23:21
As a former car rental agent, I love Turo. I’ve used it several times and had excellent service and cars each time. I may rent my own car out someday.
Love it!
by Jahighness_ on 2020/07/30 20:53
Turo is so easy to use and extremely convenient!
So easy and convenient
by hitman holly on 2020/07/30 12:52
I love renting cars through Turo.
The Worst Customer Support
by Reemstarz on 2020/07/30 00:19
Turo will Charge for gas reimbursements that are not valid. Vehicle was received with gas tank not full. Submitted pics before and after rental of gas levels. Turo customer support stated I am responsible for charges. Host sent message later, stating I was correct, I did not receive the vehicle with full tank of gas. Turo customer support disconnected with me (3) times. The resolution is that they will not review anything or check your pictures submitted. Rude!!!
TOTAL SCAM — zero customer support, crazy hidden fees
by Jhamr415 on 2020/07/29 22:34
I had a disagreement with a host over $31 is extra fees. Due to the disagreement I didn’t pay the fee for 5 days. Turo sent it to a collections agency after 5 days, not letting me pay directly, and added a $30 collections fee and $7.50 card processing fee. This is after spending thousands of dollars and attempting to contact support numerous times by phone, live chat, and email. DO NOT USE TURO EVER — if you have issues there is zero support as they have outsourced all their support to overseas 3rd parties who can only see the information in the turo app, and can not actually help with anything.
Excellent Services!
by Free the Money on 2020/07/29 20:01
Great Rental
Scammed by Host
by khlokhlo15 on 2020/07/29 19:29
I have had pleasant experiences with Turo two previous times and always referred the app to my friends. However, this past month, I rented a car for the weekend. The first weird thing I noticed was that when I tried booking the car, Turo tripled the daily fees that I had seen before so I had to pay an extra $60 for the rental than what I was previously told. Second, when I returned the car and started to clean it for the host, the host asked me to stop cleaning and said they would take care of it as they had to rush the car to the next renter. I asked them several times if they were sure and when I tried to take pictures of the car they told me not to take pictures and that they would take care of it. I explicitly asked them if they would charge me an extra fee for this and they said of course not. I stupidly trusted them and left happy thinking everything was done. Of course, a few days later, I get a notification saying that they want to charge me an extra $70 for a cleaning fee. I tried talking to Turo Support and after waiting over a week for a response, they said there was nothing they could do because there was no documentation of what was said to me. I’m so disappointed because I was scammed and Turo still lets this person rent their car to others while collecting extra fees. It’s so messed up and I’m never using this service again.
Try it
by Not another teenager 2345 on 2020/07/29 13:48
This is the best service for renting a car there is unless you have a different drop off location from your pick up.
First app review ever
by choi12789 on 2020/07/28 17:14
I enjoyed Turo SO much!!! Experience was awesome and will no longer rent a car from other car rental companies!!
5 Stars
by Charlie321124 on 2020/07/28 15:38
Great overall value thanks to my host and experience as a user was simple and expeditious. Will definitely use Turo for all future travel.
All depends
by Ha the don on 2020/07/28 04:22
It’s a good app if not great depending on who you rent from .. I would suggest finding a good host and get very close to the host that way you may have the best experience. I REALLY WISH they would filter cars better however.
Dysfunctional sent bill to collections
by DrGrantB on 2020/07/28 02:48
Could not log into the app to pay an invoice. Tried to contact customer support with no response. $13 outstanding invoice that I was unaware of sent to collection agency. Would not recommend.
Too many bugs..
by KingIvory on 2020/07/27 18:07
I’ve been trying to reset my password for 30 minutes and when I finally got frustrated enough to just start a new account, guess what, it keeps telling me to try by in a few minutes... This app is either getting hacked right this second or they stopped updating this app (at least for the IOS platform)
2 week rental
by tmarandola on 2020/07/27 15:01
We absolutely recommend using Turo to rent vehicles! The app is easy to use and the vehicles to date have been all great! We choose to work with All Star Hosts and have had nothing but positive experiences every time. Will be using again for all of our rental needs!
Too expensive!!!
by Xo.K.T.oX on 2020/07/27 04:43
Hi. I’m a “young driver” (under 26yrs old) with no reliable transportation for some very important travel. I understand that given my age it would be safer to charge extra for renting a vehicle, but an additional $50 dollars per day??? That’s ridiculous! I don’t even earn this much per day working full time!! I’m very disappointed considering all the other great factors of this app. It’s simple and easy to use and I thought it would be great until a $150 trip turned to $398!! At least the Hertz put a $200 hold that goes back into my account!!! I’m not losing money on this app just because I’m young!!! I’ve never EVER been in an accident and this was just too ridiculous 😩
Awesome app
by Keking73 on 2020/07/27 02:28
Makes renting a car super easy
So easy and convenient!
by Ima Gangsta dam on 2020/07/27 02:26
I’m new to Turo and have only used the application twice. I had issues with my first trip and turo stepped right in and handled it. Over all it is a quick, easy, and convenient app. I appreciate the multitude of host for providing and trusting individuals like myself with their vehicles. 👍🏽👍🏽👍🏽
Don’t recommend
by HateTuro on 2020/07/26 22:39
Don’t recommend this app or service. Block my car from rental for 2 weeks via app due to scheduled maintenance. Yet some how two reservations were made. One w less than 2 hours notice. When I cancelled the reservation I was charged 25$. Not worth the hassle.
Disappointed host...
by Fran_Visconti on 2020/07/26 15:37
Unbelievable that I pay Turo 40% of my earnings and that I have submitted my first damage claim a week ago and have still not heard back from anyone. I've called repeatedly as I was promised someone would contact me in 24-48 hours and keep getting told someone will get back to me in another 24-48 hours and nothing. Now I must use my car damaged and rent it to more people, still with damage cause turo won't do it's part. Not to mention I spoke to a guest and he showed me the insulting amount of fees they charge the guest as well. In total, Turo is making about 100% of the daily rate of the car just in separate fees from guest and host added together. It's a shame we have no option but stay with turo as it's "most popular".
Just not 1 star worthy
by Call-ItLike-IC it on 2020/07/26 13:36
Reserved a car. Showed up, vehicle was nasty and several large dents and damage to dashboard not in the pictures. Contacted Turo support who sent me to chat who stopped responding. Mean while the host quickly listed me as a no-show. Support managed to get that and charged me 75% of a day for the vehicle I had just told them is nasty and not worth renting. Now the platform is charging double for future rentals, listing it as a “trip fee” and demanding a $200 deposit for rental. The host tried to catfish that vehicle and the support just went along with it. Don’t know how this platform got 4.8 stars yet for me just total garbage.
Increased fees
by marrrow on 2020/07/26 03:34
I’ve been using Turo for almost 2 years. There was no other company to compare. But now. Fees are almost as high as a price for a car. It used to be much cheaper. So now, guess what, by renting a car that costs 30$ you’re paying 67$. The owner of the car gets 30$ only. Ridiculous.
Usability
by Rank22 on 2020/07/25 21:05
Easy to use and informative... sometimes needs to refresh to get msg but overall I like it.
Good Experience
by Grant Teton National Park Trip on 2020/07/25 18:25
Have only used Turo once and it was a great experience. Connecting with the host felt fine and the car we used worked great. We really didn’t have any bumps in the road so everything went smoothly. I would use again for future rentals.
Used to be good
by Angelsaysso999 on 2020/07/25 18:08
The app used to be good. Now they practically charge you an arm and a leg to use the platform. I now find it cheaper again to rent from enterprise. Plus you only get a limited number of miles with Turo and unlimited with rental cars. Will no longer be renting from Turo.
Be careful renting on this app.
by Amazoniagal on 2020/07/24 21:40
Both times I’ve used this app to rent a car have been a nightmare. The first time, I was on my way to Houston from Dallas to volunteer after the flood, the car I rented had a mechanical issues. (Was told later on by several people to be careful because most of the cars on here are unreliable.) The second time, I booked a rental. The owner and myself had some communications issues so I cancelled and was prompted to rebook after we figured things out. Turo charged me DOUBLE for rebooking the exact same trip. When I contacted customer service (no direct number to call btw) the women was very rude and stated they could change fees at anytime that are collected by this company. Would not credit my money back, needed up spending almost $200 for a 1 1/2 day booking. BEWARE!!!
Terrible experience
by hellothereheyhi on 2020/07/24 18:40
I rented a car with Turo, and due to lack of due diligence on their part, the owner of the car had not been making their car payments and the car was repossessed while I had it. I spent two fulls days trying to work it out with Turo, and it ruined my trip. Their customer service was lackluster and inefficient. I’ve never felt such a deep frustration for lack of attentiveness or preparedness.
TURO IS THE FUTURE!
by jasirshaw on 2020/07/24 18:26
TURO TURO TURO After you achieve getting your first rental, you’ll be addicted! No 🧢
Awesome
by Jordan87$$$ on 2020/07/24 14:17
Just started, love it. Great customer service easy to use app, and making $$$
Poor service
by smack_101 on 2020/07/23 18:43
My experience with Toro was very horrible they are actually for the host then the customer and some of these customers they're not honest people I have rented cars over $12,000 in Two months.that I have paid To turo and he actually has no appreciation for customers at all specially opera management
DO NOT RENT ON TURO
by karlosbrown on 2020/07/23 15:11
Watch out for the hiding fee for hosts 1 Turo feel like they own your car , you can’t cancel a trip , you’ll pay 50$ fee , watch out I rented my car like 3 times here All 3 bad experience 2 renters brings cars late never on time like 2-3 hours late 3 car came smelling like weed , 4 I regret it now Do not rent on Turo
All fake reviews here
by crisz91 on 2020/07/23 04:28
Turo is a total scam. Their insurance is a scam and won’t pay anything. Rip off guests and hosts
Company is horrible and will take advantage
by dabignels on 2020/07/23 00:06
Customer service is bad and will try to take advantage anyway they can. Run and never rent out your car with them. Huge disgrace and disappointment to all reputable businesses
Don’t trust them.
by 73837/!:!&:!:&2:8: on 2020/07/22 16:28
I paid for damage protection. The car got a small scratch on the underside of the bumper from pulling out of a low parking lot. They charged me $741. The receipt they gave me is so fake it’s painful. It lists all these charges for repairing the frame and sheet metal. To paint a plastic bumper that was barely scratched? My lawyer will be sending them our suit shortly. DO NOT USE THIS APP! THEY WILL ROB YOU!!!!!
Good experience
by beatzbyapple on 2020/07/22 12:48
Have had a very good experience with Turo (as a renter). Even when I've had issues with hosts/booking, support has been very helpful.
Won’t accept my WA drivers lic
by TP in South Seattle on 2020/07/22 02:27
That wouldn’t nec be a strong enough reason to 1 Star the app, BUT there’s no way to get support. At best there’s an FAQ, which doesn’t have a solution. If I can’t get real help because their registration can’t handle an asterisk (*) in the drivers license number, then why will happen when there’s a more serious issue? Hard pass.
Terrible customer support
by KiddthatDidd on 2020/07/22 00:13
The customer service for this company is not helpful at all. The support page freezes before you can get help from an agent. When you do speak with an agent, they cannot help.
Fees
by Josh980898 on 2020/07/21 21:18
Fees on this app are rediculous. More fees than how much the car was to rent. Terrible app
Do NOT waste your time.
by elala29 on 2020/07/21 19:16
This company is a joke. They could care less about their customers! Do not waste your time and money with them. I had the worst experience of my life with their host. The host never told me that the car I had ordered months prior to my trip was in the shop. This information was relayed to me when I arrived to the airport. I was given an unsafe (all lights on on the dashboard) and disgusting car to use for the weekend. It was a holiday weekend and I was stranded in an unknown state without any other options or ways of transportation. Upon my return I contacted Turo and after one hour on hold they told me to email someone. I provided proof of all my conversations with the host and pictures of the car with all the issues and the answer I received from turo was “Sorry about your luck but we can’t help you.” This company did absolutely nothing for me as a customer. Spend a couple more dollars and use an actual rental company that you know will at least protect your basic rights as a customer and give you a safe and clean car.
Awesome overall
by Bigash44 on 2020/07/21 16:22
The app is functional and after 2 trips I have seen only 2 minor problems. First problem is you can’t contact the host until you book a reservation or a trip as they call it. This makes it tough for a new host starting out. With no reviews, nobody can see if you are even real. And I actually booked a trip with a host who had one review, a cancellation but I didn’t know what that meant at the time. Ended up being a no call no show. Nice thing was Turo has a great customer service team, despite outsourcing to the Philippines. I had my money refunded in 20 minutes. So that’s the first problem. Second problem is that the price barely beats out the rental car agencies. So you’re really not saving a ton. In some situations you could be saving some time by walking to the car instead of taking an Uber to the airport but not everywhere. Overall great idea, great app but lots of room for improvement so Turo can be on par with AirBnB.
A rental car company? Never again.
by KeriKegaard on 2020/07/20 23:27
There’s the flexible of choosing the cars you want to drive and the convenience of getting the car without tons of paperwork and waiting in line. A rental car company? Never again.
Rental Times
by BY90069 on 2020/07/20 18:22
It’s very frustrating when finding a car, the available dates show up on the calendar but it doesn’t show the times that it’s available. It’s often a game trying to figure if the car is available 4pm, 5pm, 6pm... until you no longer get an error message. Can’t you show the available times on the dates?
Screwed up my credit
by Nbbvfuhhhfdrtgvds on 2020/07/20 17:14
I’ve rented several times through Turo all good experiences until I damaged a vehicle. It was just a flat tire with some minor bumper rash which I reported to both Turo and the owner of the vehicle when it happened. 24 hours later I check my email and it appears that I only get 24 hours to send Turo $500 for damages, even though they have no idea how much the damage will cost. Since I didn’t send the $500 in the first 24 hours, they sent my payment to collections. I called Turo and made the payment as soon as I found out what I owed, turns out the damage was only $150 and they refunded me the $350, yet my debt still was sent to collections.
Had doubts
by ed_x_g on 2020/07/20 16:45
Had doubts seeing the negative reviews but decided to ignore it and try it out myself and not was the one of the best decisions I’ve made, if you feel unsure of using this app I felt exactly the same way but my first trip changed that up completely and now will be using this app exclusively
New to turo
by Gloveriii on 2020/07/20 13:13
So far I have had positive experiences with turo my first host was awesome to work with. The process was smooth pick up and drop off.
AmaZing App
by brie1216 on 2020/07/19 19:25
I had a wonderful experience and I can’t wait to use the app again . I won’t be using other rental places again anytime soon 🤷🏽‍♀️🤷🏽‍♀️
Sign up
by f1ggi3 on 2020/07/19 19:25
My first time signing up I was denied before even trying the actual service
The BEST!!!
by Xamara on 2020/07/19 19:07
The concept and app are both outstanding!!! We saved at least 50% over the prices for “traditional” rental cars at Boston’s Logan Airport. Got a much better vehicle (a beautiful 2018 Audi A4) and the Turo experience couldn’t have been better.
My first trip with Turo
by soogood2u on 2020/07/18 14:11
Couldn’t be happier with how smooth this rental was handled! Great communication and flexibility with the owner made this such a pleasant experience. I look forward to using Turo again.
Deceptive company
by maddykh1 on 2020/07/17 22:26
Never aware of $50 cancellation fee nor received any sort of communication showing the related fine and sort forth. Did a service in December never got paid. June an July earned over $550 never got a cent of my earnings came to find out they allowed my account to accrue over 20 cancellation without any notice nor raised a red flag but what really hurts me is the time and dedication you give to delivering and picking up your vehicle while this company takes their parts and then use the remainder of the earnings to apply on cancellation I’m so lost of words on how to describe how Turo is treating its host. When asked how could it be NORMAL to them that they can charge an individual thousand of dollars in fee without one reaching out to them if they are aware or taking the account offline they response is that they understand my frustration. I wish this entire company be brought in front of congress so they can disclose their unfair business practices.
Scam!!!
by mattjerv on 2020/07/17 15:42
I was so excited to try Turo. I loved my rental and had a great time... until. Host claimed “ignition not working and mechanical problems” after I dropped off the car and Turo believed them and is trying to charge me $500. Interesting - I wonder how I drove the car to the drop-off point if the ignition was broken? Ridiculous app which was fun at first but their complete lack of customer service and response to me during this issue is insane. They wont even answer my calls.
The bad truth about Turo
by F**k Turo on 2020/07/17 04:35
I am a host in Turo. I have more than 10 times experience as a host in Turo. Everything was good. Recently, I met a awful guest. She booked my vehicle and requested a delivery. I delivered my vehicle to the address she provided, there is a teenager girl who is daughter of the guest. The guest told me she is working, so her daughter would meet me. When I was meeting the girl, she showed her drive license. And I checked she is eligible to drive a car. The guest has booked my vehicle for 20 days. When I picked up my car, I found that my front seat belt was broken down and there is airbag warning light appeared. When I asked the guest about my seat belt, she said it jammed, it happens sometimes. I thought it could be not a big issue, I didn’t claim at that time. I thought it should be covered by Audi warranty. Then I went to Audi checked my vehicle, they told me it is caused by an accident, so I have to pay money for repair my seat belt. And I just realized that there are two more rear seat belts have broken down. Also a cup holder was broken in rear seat. The guest didn’t answer my phone. Then I was trying to claim on Turo, but Turo gave a reason to reject my claim. Because I gave my vehicle to the guest’s daughter not the primary driver, they don’t have responsibility for my claim. Let me pay own money to repair my vehicle. Turo is getting a lot of money from hosts and guests. But when a host gets in a trouble, how could Turo just give a ridiculous reason to reject a claim that happened in a trip. It is definitely the guest made damage in my vehicle. But Turo just doesn’t want to pay any money for me or guest. Turo is a big company. I know I am a tiny person for Turo. I won’t be a host in Turo. Too much disappointment in the last trip. Pay attention everyone who wants to be a host, Turo never ever want to get responsibilities on your vehicle, Turo just wants earn money by you and your vehicles. Once you have damage in your car, they just give you up. No compensation you could get.
Back to the top
by Loudlife on 2020/07/17 04:23
Why when I’m done looking at a car after I scrolled past about 50+ cars, it puts me all the way back to the top? I would like to continue scrolling where I left off!!!
First timers!
by Courtney Dewitt on 2020/07/16 15:15
This was our first time using Turo and it was fantastic!! We will never go back to renting from the big companies!
Do Not Host your Car!
by David Becerra V on 2020/07/15 19:32
Worst experience ever renting my car, it was involved in an accident by the guest, the trip already ended and my car was not returned, very bad customer support, unable to speak with a representative to follow up in the claim, definitely last time I will do business with Turo.
Hosts charge extra for a crumb of dirt in the car.
by nikoteeny on 2020/07/15 14:09
Do not use turo. Terrible customer service for sure not happy at all
Customer service is the worst
by Dan981 1974 on 2020/07/14 22:51
I I’ve been happy with my renters, but trying to ge someone’s attention is like pulling teeth. Turo is a great company but your customer service is terrible.
Stay away!!
by Hook'm fan1 on 2020/07/14 15:40
If I could give them 0 stars I would. Because of corona I was desperate for a car last minute and only used it for less than 24 hours. They have now charged me over 800 dollars for those 24 hours with a honda civic. Walk, take a bus, do anything but use this garbage app.
TURO IS AWESOME!!!
by Ms.SugaMama on 2020/07/14 13:25
My car rental experience was great! No long waiting lines to stand in. The entire process was quick & easy.
Deposit Required Now
by tashbboo on 2020/07/14 01:56
Was perfect before they now request that deposits or to be made with the rental. Your going to be out of pocket $300 or more for the rental.
Don’t take the chance ! Zero customer support
by Alicia 65 on 2020/07/13 20:45
We rented a car for 8 days. My boyfriend who was an approved driver was driving. We were sitting still in traffic and a man on a motorcycle tried to drive in between lanes. His metal saddlebags swiped the car. He pulled over and we got his insurance and contact info. I called Turo and the owner right away and relayed information. Finding a person to talk to is very, very hard to do with Turo. They kept saying I would get an email . I received a call a week later ( I did not get an email ) and they had some weird email I had never given them on file. That was corrected , I did receive a questionnaire from Liberty Mutual which I filled out immediately. They ignored the attached information about 3rd party who hit the car . I had to send two more times. In the meantime I was charged $500 . I sort of expected that they would hit me with a deductable. No explanation was given however. This week they charged my card for $560 . No explanation. No follow up. My credit card seems to be held hostage. I can’t seem to take it off the account . I cant reach anyone by phone or chat. This is horrible. - Don't use Turo.
I love this app!
by TheSolarDad on 2020/07/13 19:48
This is so much better than renting a car through typical means. Highly recommend!
Easy car rental for anyone
by naqeA on 2020/07/13 13:12
First time user of Turo and it couldn’t have been easier. Easy, intuitive and clean. I was able to get a car quickly and return it with no issues. The app makes the whole process a breeze.
Stick to enterprise
by skyhighinthesky on 2020/07/13 01:44
Thank god my vacation was a staycation and not an actual vacation somewhere far because the stress that this app put me through was unbelievable. Their customer service is atrocious and it seems as if they just hire randoms and don’t put them through any training whatsoever. I spent first an hour on the phone with customer service about my first rental without the problem being solved and hoped my experience with my second rental would help them redeem themselves. 40 minutes in live support chat and still no problem solved. Trying to charge me now an extra almost $100 for returning a car 5 hours EARLY !!! Who does that??? Car was in perfect condition, didn’t go over the miles, returned on full tank, and car owner said everything was fine so not sure where Turo is pulling this new invoice from. They allow drivers to cancel cars at your exact rental time when you are already at the pick up spot and leave you dry with nothing. No new car, and hold your payment as long as they can as a credit, do not allow you to speak to a supervisor when the problem is clearly out of the support agent’s hands, and will not even try to book you a rental with a cheaper third party service such as enterprise, hertz, etc when their own company can no longer even get you a car. Avoid this site!!!!! The saying if it’s not broken, don’t fix it really applies here cause there was never anything wrong with sticking to rental car companies. I found even the cheapest cars on Turo, enterprise still beat their prices. Keep in mind this review did not come from one bad experience with this app, but two bad experiences in the same weekend. Don’t think that it won’t happen to you. After emailing customer service about this mysterious invoice I still have not heard back, wrote them on social media as well, called and they had me on hold for 30+ minutes!!
Needs improvement
by sexmachine 101 on 2020/07/12 21:24
The idea and service is a great venture. The UI and app runs very clean. I have used Turo time and time again but no longer. The trip fees that are being charged by Turo (to support app services) are ridiculous. Over the years they have been increasing and I’m not doing it anymore. There is no reason that I should be charged $45 trip fee on a car that only cost $69. Your business has lost me as a customer.
possibly the best app for rentals period!
by Big shmoody on 2020/07/12 02:42
I’ve been using the app for about 2-3 months & I love the fees kinda get you tho but there isn’t that hassle of having to bring in documents & needing $500 down to rent a car .. if there was one thing I would is some type of reward for users not sure if there is a such thing on here cause I’m still fairly new .. overall good app will recommend.
No!
by JayHereToStayMakin on 2020/07/11 21:05
Nooooooooo! Unethical, shady, and fraudulent don’t even begin to describe this company. Do not sign up for an account. Or at least don’t expect to ever be able to delete your account. There’s no way the operation they’re running is legal.
A great service
by 90Kimberly on 2020/07/11 20:05
More convenient, flexible and economic than traditional car rental. Also, remarkable selection of vehicles.
Not worth it unless you don’t care about your vehicles
by ken fiat 500 on 2020/07/11 17:05
I have had good experiences but one bad experience was enough to get my cars off Turo. I have a very nice car which is automatic transmission but also has manual shifting . Guy saw my ad and rented it hoping to learn how to drive a stick shift. How does Turo make sure that people who are renting know how to operate the vehicle ?
The TRUTH about Turo
by DfwAutoRental.com on 2019/08/25 13:25
I have used Turo as a customer & have put my very own cars on the site to make extra money. I see a few customer complaints about negative experiences they have had when renting a vehicle with unreliable host. I acknowledge they may have had those experiences but I think people need to pay attention to the details. If you just pick the bottom of the line price without seeing if your host has a 5 star rating, then there is a good chance the experience may not be up to par. I would suggest using the filters & only using 5 star hosts & then call them in advance & make 100% sure they actually deliver curbside if that’s what you require. I wish more hosts were honest & not so scammy as it makes the company look bad. I personally am a 5 star host & I always deliver a top notch experience for my clients. I do ACTUAL curbside service & suggest people should select favorite when they have good experiences & try to deal with the same hosts if possible. I’m thankful for the innovations of this company as being a way to make money with a depreciating liability & turning it into a depreciating asset. From the customer side this app is really fun in that if you’re savvy then you can usually get a MUCH better car for the same money on Turo as opposed to typical car rental companies. I love Turo! ❤️
Life saver
by Laeler on 2019/12/25 19:03
We bought airline tix for a one day trip to the Big Island only to find out there were no car rentals available at all, on the entire island. Tried to cancel the flights since it was within 24 hours of purchase but low and behold you can't cancel if the trip is within 7 days. So I called a friend who lives there and she told me about Turo. I was able to get a really good 4x4 Jeep for a little more than a rental agency would have charged which seemed reasonable with peak pricing. The owner met us a the curb and was very sweet. I was much more careful with this car because I felt like I knew the owner, I basically treated it like I treat my own car - didn't get it dirty like I might with a rental. The ratings from renters who've had problems with insurance give me pause, but it's not super easy dealing with rental companies insurance either. I think I will probably keep using rental car companies just because I felt more nervous and responsible driving a nice persons car, but Turo worked great for us. I'm impressed by the app, and their ability to screen/qualify drivers and renters within minutes. Very convenient service.
AVOID
by WoouhooooooYabaDabaDoo on 2020/06/29 16:40
No customer service; the telephone number that is supposed to be theirs says not in service. I’ve been using Turo for about five months, and it has been a hassle renting a different car each week (because prices are too high to rent long term; lost car due to pandemic.) so have given, idk, a lot of business to the company. Have had pretty mixed experience: most hosts were great but some were awful and clearly only concerned with money. Was recently charged $800 for an apparent 1” scratch on the car the owner says wasn’t there when I had it; and being unable to reach someone from turo as this is exorbitant and I never got to prove that I did not cause any damage, I was facing them forcibly removing the amount from my account, being told my payment card would automatically be charged without my permission. After having tried to reach the turo company for three days straight with no response or disconnected numbers I felt this must be some sort of scam for the owner to get money he doesn’t deserve during the midst of covid 19. Ridiculous, entirely suspicious, and makes me think I was wrong to ever trust that Turo was a safe company. I still haven’t been able to reach the “representative” over the “claim.” There seems to be no decent way to rent a car without paying horribly high rates or having poor customer service, or in Turo’s case, nonexistent.
BIGGEST CHEAT FOR BOTH HOSTS AND CUSTOMERS
by Epicbitch2 on 2019/12/01 16:24
DO NOT USE THIS SERVICE!! I was the biggest fan and widespread marketer of turo writhing my circle. Being a renter at first, I transitioned into a host listing 2 of my new cars. It’s great money when your least expecting anything to happen but hey, your client is driving your car and anything can happen right? Long story short, don’t fall for “full premium coverage got you covered all the way”. I was a host with a premium insurance coverage which meant more profit percentage cut from Turo. Someone crashed my minivan and first thing I’ll say is, turo has no communication over the phone. Everything is done via email. First month was spent in getting the claim handled and first supplement being sent over. 1 MONTH. Then they cheated me off by deducting a whole paint job due to a few minor scratches I had on one side of my front bumper ($800). Any concern I would email them would be left uncared for , rental was only $30/day for 10 days MAX. Our car was given back to us after 2 1/2 months with us paying $2000 out of pocket extra. Turo and their insurance service stopped communicating with us and our shop. To the point that the shop we went to (Honda certified) does not accept turo based or DMA claim based vehicles at all. You will be cheated, abused, and uncared for. Do not use this platform. By the way, the renter bought full insurance from turo and they still charged him $2500 for claim costs....
Terrible experience & policies
by READ BEFORE USE!!!!! on 2019/11/01 19:24
This app gives you the capability to scam people out of their money. All you have to do is rent your car out. As long as the person renting the car doesn’t take a picture of EVERY part of the vehicle you can up charge that person for anything. I was scammed on this app for this exact reason. I rented a car for one day and had only a few problems with the app and the renter. It wasn’t until the next day when I was charger with a $70 charge. The policy of the app says that the renter has up to 24 HOURS to upload pictures of the cars condition to the app. I returned the car and I wake up to dirt, spilled drinks, and almost 80 miles of gas missing from the fuel gauge. Because I didnt take a picture of every inch of the car I was charged. I disputed the charges because I had a picture of the fuel gauge when I returned it but it took them 3 days to get back to me. By that time the charges were already taken out of my bank account. All they had to say was that the renter can wait until the next day to take pictures of the quality of the car. He literally drove around in the car and got it dirty just so he could charge me $70. I will never use this app and I hope that whoever is reading this to never use it either. If you happen to use it make sure you take detailed pictures and videos of everything. Keep receipts for refueling.
Wrongly Charged $250!!! Do not use this app!!!
by wowcowchow on 2020/03/25 02:42
I rented a car from Beth the first week of March in California. I’m from Ohio. I drove on toll roads and downloaded the app the same day I drove on the toll roads to pay my tolls. I put the license plate number of the vehicle that was listed on Beth’s host account, and the California Toll Roads app kept telling me there was no information about the vehicle. I tried for an entire week to pay the tolls. Fast forward to today, and I get a notification from Beth that I’m being charged $250 for toll road fines. She submitted the documents and the license plate that was listed on the tickets was completely different than the one on her account. I told her that and then she went and changed the license plate on her Turo account to match the ticket!! I told Turo they had the wrong license plate from her and Turo charged me anyway! My toll cost went from $13 to $250 because of these fines. Beth never told me when she got the original ticket in the mail and only told me when she got this huge fine!! Turo is impossible to get a hold of and no one is responding to me other than to tell me once that they are charging me the full $250. This is ridiculous. I tried for 7 days in a row (all the Toll Roads app will let you search for a drive for) and I was trying to pay the tolls. Then I get charged this fee. Absolutely horrible customer service. I do NOT recommend this app!!!
Turo is great
by dreamgt on 2019/11/11 06:17
All these people complaining about shady policies and hosts. These people are putting their personal property on the line for the benefit of others to use. The application has set up policies to ensure that they have the car owners backs when renting out their automobiles. If you don’t read the policies then it’s your own fault for not spending a few moments to get familiar with how Turo operates. So if you have a problem with being accountable and documenting the cars condition before and after a trip (like every car rental agency does FOR YOU) then stick to Enterprise or Budget car rental. You are paying more money to agencies like this because they do this legwork for you. In my experience Turo was extremely easy to use, and my first host was very accommodating and professional. In my unattended car rental scenario: I washed the car as if it were my own, went around the car and took pictures corner to corner, bumper to bumper, took a picture of the gauge cluster full of fuel and noting the mileage, left the key in the provided lock box and went on my merry way. Easy peasy.
Caution Turo Hosts
by Mario.The.Realtor on 2020/07/09 14:24
Hello, I’ve been using Turo for about 4 months now and everything was going great until I had a bad guest. Given that Turo takes a decent amount of your rental profits and offers some sort of protection to any damages I felt safe listing my vehicle. As I mention I had a bad guest and I figured Turo would help since I had there protection plan. It took me to days to get a hold of someone through a chat portal. Since I wasn’t getting through I called and that took 2 hrs of being on hold to find out they could help me. I had to go through the portal chat. Extremely frustrating. To give you some color on the guest they asked for a day extension and I initially denied it since there was another planned trip the next day. I granted the extension after explaining that the vehicle had to be returned in the same clean condition that was given to them since I did have another guest the following morning. They returned the rental full of sand and spilled drink, low on gas, low tire pressure on all 4 tires and they took a sun visor and iPhone cable from inside the rental. I had to cancel the drip do to this and Turo was not helpful about the situation at all. Guest name by the way is Rodrigo Huerta so do not rent your car to this user if Turo has not removed them as I have request. Good luck to you hosts on getting help from Turo. I’ve decided not to use Turo any more.
Worst Customer Service Ever
by Yev Sakirk on 2019/10/22 00:14
WORST CUSTOMER SERVICE EVER!!!! This must be the WORST customer service I’ve ever experienced. A lugnut snapped off while I was changing a flat tire on a rental. I was more than happy to pay for a replacement. I received a bill one month later for $2,000 with no notice or explanation from one of their agents. I immediately replied twice within 24 hours attempting to dispute this claim. I was instead ignored for OVER A MONTH, as no one from their company ever replied to me. INSTEAD, one month later they charged my account for the full price with no notice again. I was immediately frustrated and furious and tried to contact their customer support. I was told a manager would get in touch with me as soon as possible. INSTEAD, a whole week went by with no one contacting me, so again I had to be the one to reach out to them and ask why no one was responding. A supervisor finally replied back. I explained to him why I was frustrated, and once again I hear no reply from them to this day. They completely ignored me, took my money, and still continue to ignore me even after I’ve reached out to them several times in attempt to dispute. God forbid something happens to you while you are using their app and you have to go through customer service because it will be impossible for you to get in contact with anyone.
Worst Customer Service Ever
by Andy03271990 on 2019/11/19 18:08
I used Turo for about a year or so. And honestly after reading some of the reviews most of them comes down to hosts or people that are renting vehicles, well I rented from the same guy every time because he gave me a great experience vehicle was always on time as I returned it on time it was all great. Until recently Turo decides to make a mistake saying I dispute it a charge so suspended my account. I sent all proper forms and pictures showing that not a single charge was ever disputed and everything came out of my account like it was supposed to normally, well it’s been about a month now and still nothing has been resolved. They always tell me they have a high volume of emails coming in they do not have a customer service line to talk to a person. But they have this chat line that’s unable to do anything whatsoever all they do is they will prioritize my email as urgent for a faster response but it has been on “urgent” for the past month. I was a happy customer for a very long time renting from the same guy until Turo came in and completely destroyed everything. I do not recommend this services to anyone they will make you wanna pull your own hair out. Once again I don’t want to put the blame on drivers or host because that was not the issue ever. TURO itself pushed to loose my business.
Horrible experience would not ever use again. I DO NOT RECOMMEND
by RiaBruja on 2019/09/12 21:38
I rented from a turo host. I came on time, i was sick from pregnancy and just needed the car to pad the time until we bought our new car. The host didn’t want to give the car to me, based off my speech impediment. He said that i was drunk and high, which wasn’t true. The man was just clearly racist. I called turo and they convinced him to rent to me. Then 5 hours later i was finally able to get the car. He was rude but since i needed the car i ignored it. Then early in the day before i was return the car he messaged me and said that he needs the car early because he had a meeting. I offered to let him come and get the car and he said that he would have to charge me 60 dollars more. I declined. But i agreed to bring the car a hour early. Which i did. And after all this i was charged the full amount even though i missed 6 hours of the rental. Turo support was contacted and they first thought i was the host, i had to explain to them i was the guest after several messages they asked for proof of time i actually had the car which i provided, and still didn’t refund my money. Then this host leaves a horrible review for me saying that i lied. Turo should better investigate matters as such. Instead they keep your money and tell you there’s nothing they can do.
Do not use Personal cards use a prepaid card
by Pjones625 on 2020/05/27 19:59
Turo was great at first, used them about 4-5 times. Everything was smooth, if i got a fine that i commited i paid for it no problem. Cause i own up to my wrongdoings. But the last rental i had i was rear ended i got the guys info etc reported it to turo. They wanted to charge 500$ for being in an accident no matter whose fault it was. To waive this fee add your personal insurer. So thats what i did. Mind you turo has insurance you pay for already incase of things like this happening. No where in the fine print did it say theyll notify my insurer about the accident wanting them to pay. So we went thru the motions of having turo pay cause thats what turo insurance is for and the guy who rear ended me insurance pay as well. Now today i found out turo has restricted my account, without informing me on why they did so. They email you about everything else but fail to inform me my account has been restricted. I contact support they have no info on why its been restricted. Up until this day turo had a good review in my eyes but not after this. Especially not trynna pay their portion of the accident which is why we get turo insurance. Pretty much they dont care who is at fault for whatever reason they just want your money. Dont use your personal cards use a prepaid one.
Pretty okay but....
by Jayt718 on 2018/05/29 18:54
I’ve used Turo around eight times since last year. Haven’t had too much of a bad experience.. until lately. All of these updates but there is still no update to where you can ask an owner questions about the car you are interested in renting (or other questions you may have) without having to check out and having your card charged for the car in questions (IF the owner doesn’t have to approve the trip, this can go badly). This needs to be addressed especially a feature for owners if they will be out of town and/or unavailable although the car is listed as available for the dates you need a car. I’ve had an instance where I rented a car but the owner told me that she would be out of country on those dates.. therefore, I had to wait for my money to return to my account and it screwed my account royally with the second car I’ve rented. I like you guys and what you offer but.....Take care of the little feature Turo! They matter! P.S. Find a way to get your services in NY. Renting all the way in NJ can be a hassle.
Bad experience
by dissappointer customer on 2019/04/13 02:18
I was very excited when my husband told me we could save by renting a car for our family through a newly found application. So we registered, ordered a car, paid upfront for a whole week since they offer a discount for that. As we arrived to the pick up place, I’ve noticed the exterior of the car ( Dodge Caravan) had some weirdness to it like one of wheel cover missing, dust etc like it wasn’t prepared for a client. I needed a car ASAP so decided not to concentrate on small issues. I was told to confirm my arrival and take pictures inside and out and odometer for the record. Inside was dirty, smell was terrible, heavy smell of weed, cigarettes whatever, drove less than a mile, and realized I wasn’t gonna take it for a day not mentioning a week. Also the gas tank was less than a half way full. And there are a lot of rules regarding full tank, mileage and cleanness, I didn’t want to be responsible for those things. The main part was the horrible smell and how dirty it was and my oldest kid has an asthma I couldn’t let her suffer inside of the car. Called Turo right away trying to cancel the trip, wasted more than an hour through customer service, finally they said my money will be refunded, but 10 days later still no refund, no one contacted and don’t answer my emails. No phone number.
Awesome Experience!
by Carlito997! on 2019/11/18 19:19
You really never see consistently outstanding reviews with any business, but Jonathan honestly deserves every single one. Jonathan was a great host and made our day feel extremely special. Jonathan was extremely accommodating and provided quick responses to my questions, from the condition of the SUV to the process of the entire Turo of renting! My wife had a short notice business engagement with a one day notice. Talk to me about stress! Well not true because the entire rental process was a quick and simple process thanks to Jonathan. He made this stressful issue go away! Jonathan made us feel very comfortable in his expert advice and knew everything about the vehicle. He also Bluetooth my iPhone to play my favorite tunes! I recommend Jonathan to provide you with great support! If you are planning on spending multiple days on the road or just a single day escape look no further to Jonathan, he’ll have you on the road quick and easy! Jonathan keep up the great work, and thanks for a really meaningful experience!
Beware! I was charged $140 in “toll fees”
by Izzy_1_2 on 2018/03/01 23:22
I have rented several cars from Turo, at first I loved the app! It was so convenient to scroll through and pick out a car for my vacations. Although I had 3 good experiences, the bad ones were REALLY BAD. A car owner was over 3 hours late to our agreed upon pick up time, resulting in me starting my vacation sitting in a sushi restaurant near LAX for those 3 hours. My first vacation day was suppose to be a relaxing drive down hwy 101 to San Diego. Instead, it was a stressful day of sitting and waiting as he text “almost there” for 3 hours, then getting such a late start the 2 hour drive was nearly 5 hours in the dark during evening traffic. The worst part of the experience was I was unaware I passed through a toll, the owner decided not to inform me of the toll notice he received until it had racked up $140 in late fees. The toll agency agreed to drop the fees and I would pay a reasonable $33 if the owner would cancel his $140 payment and let me pay the reduced fee. Turo support and the car owner were completely uncooperative and refused to do so. $140 to reimburse the car owner was just pulled from my account after I went back and forth between the toll agency and Turo support for over 2 hours. Beyond frustrating! Save your sanity and just use a reliable rental car agency!
Great App and Opportunity
by Johnny Nicklebags on 2020/08/02 15:35
After a few hosting experiences I have to say I’m pretty excited about using Turo. Sometimes weeks go by where my car just sits there not being used, and I wonder how I can turn this into an asset. Well I came across Turo one day who partners with my insurance company and within 2 days of signing up my next week was booked out. Now I need to start blocking out days I need my car or else I won’t get it, haha. But that’s a great issue to have! All the people I’ve met and rented to so far have been super cool, trustworthy, and seem to understand this new business based on trust, reliability, and ratings. I’ve already started telling friends and family about the app, so I would definitely recommend trying it out whether you’re a rentee or a host. Just make sure and help make the community better (not worse), by being a honest and straightforward person! At the end of the day, your ratings will dictate your amount of successful transactions. -Gabe
STAY AWAY !!!
by Lamarie1 on 2019/01/19 14:07
If you want to use it then go ahead. I do hope you’ll have a better experience then I did. I tried using their services twice and no luck. First time I booked a vehicle, got to the pickup site and the owner of the vehicle didn’t even live there anymore, and the car I reserved he didn’t own anymore. Apparently the owner said he cancelled his Turo account years ago. Then the second time which is today as I’m writing this Jan 19, 2019. Tried to give them a second chance I booked another vehicle, arrived at the pick up site message the owner of the vehicle I’m outside his place then received a message saying the trip has been canceled by the owner. I’ve been messaging the owner a day before the pickup date to make sure everything is a go. Well it wasn’t. I called Turo about both problems. First time they refunded me back my money then credit my account and offered to rebook me a vehicle. The second time they offered to rebook me, refund me and send me a check in the mail to reimburse me the money for the uber ride I had to take back home. Im not saying don’t use the app cause maybe you’ll like it but I’m definitely saying DONT USE THIS APP cause I won’t you experience what I have but again it’s your choice and I wish you luck.
Do not be fooled
by racheleb136 on 2018/04/21 19:06
Though this app seems convenient and i have a few great trips... when it comes to the bad as well as costumer service... they are AWFUL. I had a horrible experience where i was given an electric (fully) for a long distance trip with no warnings... luckily i found out on my own. But as i arrived to the car it was not charged! I had 150miles to drive! Ran around the city until i finally found a charge and left an hour and a half after i planned. The mileage went down double than what i was told it was and i ended up being stranded. I had no other choice but to leave the car and have a friend pick me up until my trip was over. After returning the car i reached out to customer service who took 5 days to even reply! They totally denied my request as i did not have “before” photos which was an err with their app as i was forced to take those pictures and already had them in my bank of photos. They are not to be trusted and you’re better off renting through a rental company... the discounts are not worth it!! I’d give it a zero if i could. I get mistakes but working in the service industry the customer service is everything and this company is not there. Do not rent from them!
Exceptionally Awful.
by PLEASEdoBETTERlikeWTF on 2020/02/25 20:12
This is one of they most clever ideas in terms of efficiency and convenience but the customer service system is AWFUL. I’ve been waiting 2 weeks to be contacted to verify my account. This. Has. To. Have. Been. The. Most. Frustrating. Situation. In terms of customer service representatives who are actually trying to help. I forgot about the app came back on log to be told the same bs story that my case would be forwarded to someone of higher ranking for a closer look. To never receive any email. I rated Five stars in their ability to drag a simple process out this long for no regard of my own personal responsibilities. No email to say ”We’re in the process of bringing your account to a resolution” something. Five stars so y’all would read this. Get better customer service workers. How do you make a customer beg for a resource. When you’d benefit. From the money. Do better your company has room for improvement. Don’t be stagnant. #MambaMentality4L.
Good app, but Filtering and rental extension could improve
by Billy.Ruck on 2018/02/08 05:15
This app is mostly what I expected when I downloaded it, great way to rent from local individuals which greatly expands the variety of cars you can rent vs using traditional rental services. App needs more filtering options within the car search, for example, when I have family members coming to town and need a large SUV that seats 6+, there’s no option for filtering results based upon # of seats (even though this data is captured from car owners and displayed on most car listings). So I’m left sifting through a bunch of SUVs to find any that have enough seats and suit our other desired features. Also, the rental extension can be very tricky. I was stuck in traffic and knew I’d be a little late returning a vehicle, but instead of an hour or two extension, Turo only gave me the option to add an additional DAY. Apparently, sometimes they allow extensions and other times you have to add an entire day??
Ruined by car owners who scam you by listing false cars
by Coco1993 on 2019/07/11 02:16
I have used turo twice. Both times I had a miserable experience with the car owner. The first time Xavier harassed me and wouldn’t stop texting me the whole day about personal things nothing to do with the car, after he had insulted me and asked me if I was ‘educated’ or not because I couldn’t find where he had hidden the car key in his water heater. Second time I rented a car, the guy Hector didn’t even have the advertised car when I showed up and after much pain with Turo days later they refunded the correct pricing of the car. For my trouble the con artist agreed not to charge for extra mileage and since I trusted him I didn’t ask for this to be written. That was my mistake since of course he charged me for extra mileage and even after turo saw all his unprofessional behavior they supported him and charged me because once again they only care about making money. It’s a great idea but too bad scamming con artists are the ones renting out their cars and not normal civilians. And too bad turo doesn’t comprehend the importance of protecting their customer. Gladly deleting this. I would rather take the subway next time and save the trouble.
Host - who’s experienced car being crashed
by sherri amor on 2018/11/25 19:29
Mostly I enjoy being a host for Turo. The money helps me afford my car. They pay you quickly. The site is easy to use and navigate. However the time a guest crashed my car was a nightmare and it didn’t need to be. It happened on a Sunday of Memorial Day weekend. There was no way to contact anyone at Turo. They didn’t have an emergency line. Thank god my guest survived and the car was drivable. We had to wait until Tuesday to get an email response from Turo. They DO NOT have a phone number to talk to a real person which is awful especially in such a serious situation you want to talk to someone. They haggled with my body shop for weeks about the cost of the work to fix my car. It took over a month to get my car back because of this. But Turo refused to pay for over 10 days of car rental I needed while my car was in the shop. So I had to pay hundreds of dollars out of pocket. I wrote many emails expressing my frustration but it was met with indifference. I still use the service as I need the money. But I cringe at the thought if I ever had to go thru that experience again with Turo.
Terrible customer service! My car broke down and I was left to pay!
by Ade Seun on 2019/05/25 10:50
Good app but terrible customer service. I have used the service over 10 times in the past 3 years but most recently I had a car that broke down on me after 3 hour of driving (on my birthday) and I was left stranded. It took me hours to get the proper customer service on the phone after being transferred 5 times. When I got someone on the line I was told I would be reimbursed for a third party rental to make up for my inconvenience (I was not reimbursed for the rental) and they would pay for a cab ride for me to and from the car rental company agency I chose. 2 month after the incident Turo has yet to refund me and after hours on the phone following up and being transferred to over 10 people they are going back on their word and I have not received $1 from them after paying for my original turo rental, 2 cab rides and my third party rental. I have heard other horror stories similar to this from other Turo users and thought, I still like the service, and am a loyal customer (with perfect reviews), this wouldn’t happen to me. But it did and doubt I will ever use the service again after that experience!
The Worst Customer Service EVER
by Turo is Actually the Worst on 2018/12/04 23:49
So I booked Turo several days ago to keep a car for five days. On the very same day, the car’s battery died. That wasn’t a big deal, stuff happens. The owner picked back up his vehicle and Turo said they would get back in touch with me after they found a replacement reservation for me. 3 days passed and NO one got back to me. During that time, I called multiple times and each customer service rep said someone would reach out. During this time, I was taking multiple taxis that was a very unnecessary and expensive expense. I blow customer service up until finally a representative says they’ll get a replacement car for me almost FOUR days later. The representative waited so long in the day, that NO cars are available within an hour drive from me. I live in a pretty big city so no cars in the area doesn’t happen like ever. Turo representatives told me to submit my taxi receipts and that they’ll reimburse me. NO ONE has followed up with me about my receipts. This has been an extremely frustrating process and I wouldn’t wish this on my worst enemy. Please excuse me while I go call customer service AGAIN. I’m definitely using any other car service from here on out.
Awesome overall
by Bigash44 on 2020/07/21 16:22
The app is functional and after 2 trips I have seen only 2 minor problems. First problem is you can’t contact the host until you book a reservation or a trip as they call it. This makes it tough for a new host starting out. With no reviews, nobody can see if you are even real. And I actually booked a trip with a host who had one review, a cancellation but I didn’t know what that meant at the time. Ended up being a no call no show. Nice thing was Turo has a great customer service team, despite outsourcing to the Philippines. I had my money refunded in 20 minutes. So that’s the first problem. Second problem is that the price barely beats out the rental car agencies. So you’re really not saving a ton. In some situations you could be saving some time by walking to the car instead of taking an Uber to the airport but not everywhere. Overall great idea, great app but lots of room for improvement so Turo can be on par with AirBnB.
WARNING TURO IS A SCAM
by Man U Barca! on 2018/04/04 23:46
Turo support are not helpful in any way. Had a friend (that I recommended the app to after having an initial (somewhat) positive experience. Let’s start there. I paid top dollar to rent an Aston Martin. The guy was late and the car was dirty and unwashed. I had some strange charges show up on my credit card which I disputed and had dropped but didn’t tie in to the Turo rental. Other than the strong feeling of “I knew it was too good to be true” I am the type of person that would rather support local users opposed to a company like enterprise which is what drew me to Turo so as I said, I told a friend to try it and decided I would give it another shot. Here is where things get crazy. Turo took $2000 out of my account without informing me. Additionally another $2,800 in unauthorized charges were made on my card again. When I raised some questions to support they cancelled my account (after having it for almost 2 years) and stopped communicating. Citing that they need to “protect internal practices”. Luckily I have a good bank and the money has since been returned. My friend reported a similar experience and he immediately removed the app and hasn’t had any problems since. YOU HAVE BEEN WARNED*
DO NOT USE TURO IF YOUR LIFE DEPENDS ON IT.
by I Hate Turo on 2019/06/25 15:50
NEVER AGAIN. Turo was recommended to me by 2 different friends so I tried it. BIG MISTAKE. The car I was given, a Hyundai, was the exact same car as my car, different year. Yet it made a very messed up sound when I drove it that my car never made and an idiot light came on within the first hours of me using the car. Told the owner I didn’t feel safe. He DIDN’T ALLOW ME to take the car to my own mechanic to prove there was a problem— which apparently the Owner is “allowed” to do as it is “their car” even though you are renting it. Ultimately I felt unsafe and returned the car. Turo barely refunded me for the entire experience, even though I had to get a ride to the pickup point which was an hour away, and then had to return the car within a day because it had a light on which is called an idiot light for a reason...if you don’t fix your car when it comes on you’re an idiot, just like the person I rented from who did not make sure or provide evidence that my car was safe, just like Turo failed to return my money when the car became more trouble than it was worth, and I ended up having to pay extra money for a different rental.
Gets the job done !
by Marea' on 2019/06/11 21:52
Great app, this is my first time using app and was informed by the driver (while returning the car at 5:30am) I am supposed to add photos at the end process. I was not able to do so. I still took my own photos but was not given the option to add them to the app. I checked back in the app periodically to see if it’ll allow me. I tried force closing the app and logging out, no luck. Essentially it didn’t give me the option until 1:30pm. I added my photos with ease but it showed the return was completed at that 1:30pm instead of 5:30am. I called and spoke with a rep that emailed me confirmation my rental was returned on time at 5:30am. So far so good. Also it would be great if the refundable deposit amount is including in the total booking fee. Although I understood, I can see how someone else may not understand it’s a separate feeand isn’t included in the total cost. Overall great service!!!!!!!! I’ll definitely use again.
Great alternative vs traditional car renting
by Wturo4311 on 2019/07/18 02:10
As a host, I am more than thrilled with the company objectives and profitable means for the common folks. Considering this is a fairly new company I know they have been improving and learning along the way, so far it has been a good experience. I will tell people that are new and trying it out, if you are attached to your vehicle than this is not the platform route you should go. People will have to understand that their car will get a little beat up and things will happen but rest assure Turo’s live support will help take care of any damages and do their part. Now, for the others this is a great way to bring in some extra cash and can easily be considered a part time job. One thing I wish Turo would do is have host take standard type/angled photos to better attract more customers and suggest times that the cars will be come available for any crossover of rental rsvp that may have conflicting scheduling times. I think this will enhance the overall experience for the customer and bring in more profits for us host.
Turo. The most complicated way to rent a car.
by Zbay88 on 2018/07/24 13:33
I’ve used Turo on two occasions and I will not be using the service again. While I like the fact that you can choose the specific car, the experience becomes stressful because of the inconsistency of each listing. The first time I rented a car (Tesla), I picked it up at the owners house. The agreement was to hand back the keys in person but I had to wait an hour for the owner to show up. On my second rental I was told last minute that I had to pay to wash and vacuum the car or get charged a $40 cleaning fee. I also had to pay to park the car in a lot for the owner to retrieve it later. They had no key box or means of securing the key so they asked me to leave It unlocked with the key under the floormat. If the car was stolen or vandalized I worry that I would be held responsible. Overall Turo needs to have some consistent protocols in place to avoid the confusion of multiple processes for picking up and returning the car. I use the service Getaround frequently for work and it’s simple app based key is much more straightforward and user friendly. While it isn’t available in all cities it provides for a much smoother experience.
Terrible customer and claims support—far worse than alternatives
by jdcorrigan on 2019/01/11 00:08
I have used Turo twice, and unfortunately during my second trip had a small, low speed accident. It was during the claims process that I discovered how flimsy their basic coverage was and how poorly their claims process was managed. Their basic coverage is essentially non-existence—they make claims against your personal insurance without your consent and will only cover you to the extent your personal insurance denies coverage and even then you are subject to a $3k deductible. This is made worse by their process, where they seemingly allow car owners to get unchallenged damage estimates based on phot evidence alone. In my case, I reported the damage that I caused to one part of the vehicle and was aghast when the repair estimate included parts of the vehicle that were unaffected by the accident. The owner’s photos, which purported to show no prior damage, were taken long before I picked up the vehicle and thus shouldn’t have been a basis to show its condition given the gap in custody. Yet Turo chose to ignore this. Rent from them at your own peril—the service that they provide is far below that of other car rental businesses.
Great first experience, terrible organization.
by Just for good fun on 2018/04/06 17:18
The whole idea of Turo appears to be great, booked a car with a great owner for 5 days, at the time for arrival the owner sent me a message saying that Turo has cancel the trip, I tried contacting them since I was already in my way to pick up the car. Some how I did it, and I enjoyed my vacation. My account went to some reviews and Turo cancel my membership, after succeeding in returning the car, washed it, leave a positive review for the owner and the great owner left me a positive review, paid immediately and no reason whatsoever for them to cancel my account. I provided several documents and I was allowed to know the reasons, other that they said “they are not obligated to tell me why”, I understand that’s Turo’s policies but providing customer support out of courtesy doesn’t hurt. I felt extremely offended, usually if you apply for a loan, a credit card, a finance company for a car, etc... they’ll let you know the reasons your application was rejected, but for some odd reason Turo doesn’t. Extremely disappointing, due to the lack of experience I’m positive they will change such policies eventually, if they manage to survive that long of course.
First experience and Only experience
by Emigdio930 on 2020/02/02 20:56
I usually use the airport rental service but chose to try Turo. First off I want to say there are probably some legitimate people offering their vehicles. I, unfortunately, did not find one of them both times I reserved one for my weekend. The first decided to change the pickup time and location. When I refused to comply they said “Okay, cancel it” now if I chose to cancel they still get money since I’m the one canceling. Huge scam and manipulation of the system and most likely the owner’s intention. Look at how many trips have been cancelled/booked. Please beware. The second, actually was a car in an airport parking lot. Decided to go through with it and showed up to a Lexus that wouldn’t start. Took over an hour to find a jump starter. After that, the driver window didn’t roll up, it’s alignment has me steering left the whole time, the overall noise was excessive, and the mpg-efficiency was not manufacturer specs (most likely due to improper maintenance). Decided to delete the app and continue to use rental services. This is a personal experience but enough to say that you get what you pay for when it comes to car rentals. Happy travels!
DON’T RENT A CAR
by enginerious on 2019/09/26 00:54
This is not a car rent company. They are rubber. Even if their insurance very expensive, only liability. I got an accident and they said if I return the car they would charge me $500. Even if I have best insurance. Also, when you rent a car check the car %100 and send Turo. If a host get a any small claim Turo will charge you much more money without asking anything. They are takin %30 of your payment but they are not support any customer service nothing. This is such a swindler company. If you are host, you I recommend you to get primary insurance. If you get primary insurance, they will cut 30% of the rent fee. For example if you rent your car daily for $100 you will get $70. Also, your guest will pay an insurance fee daily around $15 :)) if you are host and if you have primary insurance, if your guest get an accident they will not pay exact amount of damage. You will get around 20% less than the damage fee. They have your information and they won’t ask you anything when they charge. Also, if you don’t pay, if you don’t have enough money on your account, they will transfer your case to AN COLLECTION AGENCY. Turo is the best worst company. STAY FAR AWAY
Now love it, wont go back to the chains ever again
by Gensherman on 2017/10/23 05:57
I 1st started turo by renting a car to drive around Colorado and in particular, up pikes peak. I wanted something cool but not crazy expensive (like the big chains rent). It went GREAT i got a new Mercedes awd sedan that was awesome and i spent literally less than 5 minutes picking it up which is huge for me (ex-military, have ptsd and incompetence infuriates me as does waiting in an hour line at a rental company in the airport). All i did was jump a shuttle at the airport and my car was valeted around and waiting for me, after i took 2 minutes to take pictures and upload, i was on my way and dropoff was the same. AWESOME. I liked it so much that i now rent my truck out back home and followed the exact model i got when i rented and its great. I get to meet new people from all over and so far everyone has been super nice. I also make it a point to rent something cool now everytime i go on vacation or out of town. Love it.
The best car service on the market BUT !!
by Akib R on 2018/07/07 16:32
I have been with turo for the past 3 years and it has been the best experience ever. Renting out a car for any young driver is a hassle and can be quite expensive, with turo they made it possible for me to rent out many different cars. I’ve visited 5 different states and rented out 5 different luxury cars from Porsche to bmw to Mercedes. I recommend anybody traveling and needs a vehicle to move around, USE TURO. You’ll save money and have a better car to drive than those garbage car rental spots like enterprise and budget. THANK YOU TURO !! *****Recent update, they started doing this $200 dollar deposit for any and every trip you book and it became the biggest hassle in the world because now when you was trying to save money, now you have to come out of pocket more for nothing and wait over 80’hours to get that refund back. Due to this fact I will take my 5 stars back and give turo 2 stars. *****
Poorly ran and unprofessional
by 😈💋👑 on 2019/07/15 20:16
I wish I could give this app lower than one star, but there is a reason you have to pay the fees you pay to go through actual car rental companies. First of all, some of the car owners on this app are scamming. The guy I attempted to rent a car from advertised as if he was personally renting out his own vehicle when he was actually renting cars from some sketchy car rental place that one would not even dare enter if they saw it. However, Turo let him rent out cars as if he was just a regular car owner. The app/ car owners also charge you a ton of side fees that do not come in your original price, like $0.75 for every extra mile, even though you are under the impression that you are being charged by the day like typical car rental companies. The app hardly supervises anything past the monetary transaction and the host has full control. My host was able to cancel on me because a misunderstanding about our meet up plans and the app not only refused to answer their line, but was not knowledgeable about the fact that the host had already left the car in its pick up spot without any keys. Poorly ran and unprofessional
The Best way to rent.... PERIOD!
by GSCH20 on 2019/07/22 03:07
I just finished using Turo for the first time and I’m pleased to say that it was by far the BEST rental experience I’ve ever had. 1) Find the car you need at the price that is right for you: I work at a Dealership and even with the employee discount I was able to find a 7 passenger vehicle on Turo at a cheaper price; roughly $180 in savings! 2)The interface is perfect: the app is super simple and fast. With filters and options ranging from the type of vehicle you want all the to options for delivery and pick up. Finding the right car is as easy 1-2-3. 3) Schedule the way you want: The big problem I faced with every other Rental company, other than being way too expensive, was scheduling the pick up and drop off. I needed a vehicle for a week that ran Sunday to Sunday. Every other company was either closed Sunday making it so I’d have to pay for 2 additional days or requiring I have the vehicle back the same exact time I picked it up. With Turo I was able to schedule my pick up for 7:30 am on Sunday and my drop off for the following Sunday at 7:30 pm! All in all I really enjoyed the experience I had with Turo and recommend using Turo to everyone that needs a rental without the B.S. that comes with dealing with other rental outlets. I will most certainly be coming back to Turo for all my Rental needs going forward. I might rent a Porsche for my Birthday :)
HORRIBLE CUSTOMER SERVICE
by Peddards on 2020/07/11 08:26
Well I’ve been using this app for some time now haven’t had any issues UNTIL NOW. Rented a truck from a guy named David, drove the truck home and to run a few errands (paid for it I’m going to use it) Drove the truck to my doctors and while making a right turn the steering locked up completely! Almost drove over the center divider onto the other side of the street! Called David and explained what happened he said he had some work done and that this isn’t the first time it’s happened! Told him I wanted a refund due to the vehicle being UNSAFE TO DRIVE. He agreed told me to drop it off. After dropping it off he refused the refund told me I drove it too much (maybe 30 miles and I refilled it on gas) Denied everything we talked about on the phone and is continuing to say that I lied about it to get out of paying. Turo refunded $25 for the $170 rental!!!!!! Told me it is up to the host to refund the rest. Ended up going to ENTERPRISE and renting a truck from them for much cheaper and knowing they won’t put me in a vehicle that will try and kill me! I will cease to use Turo because of this and go back to using large rental companies who don’t insist on screwing me over.
Terrible Service
by BlancoSosa on 2018/10/13 16:56
There are numerous bad apples on this app that will put their car on here in any condition. Turo is not screening these cars and I have been inconvenienced with several lemons. Host will also lie about extra charges like cleaning and smoking because clearly people that will rent their personal cars to strangers are desperate for money. They have little customer service and will tell you the host is always right. Beware. Beware. I rented 10 cars all 5 stars. Then a host did not meet me for pick up and delivery because his key fob was broken and kept opening the trunk. I didn’t realize this until late in the trip. Knowing this was a ghetto app and I was paying only 30 a day for the car I said forget it. It’s only a day. Upon returning the car the host was absent again because he knew his key was broken. He expected me to leave the car unlocked with the key in a vacant parking lot. The host lied and said I smoked in the car and now I’m in a legal battle with the company with the only host that did not show up for pick up and delivery. These are desperate people. If you are not desperate use a regular rental service you can trust. This app is border line a scam.
Air BnB for cars!
by Guy who likes a game on 2017/12/27 17:49
Love the concept! The sharing economy is awesome. Turo has created a marketplace to leverage the growing disenchantment with traditional car rental companies (and their outrageous pricing and availability) into a win-win for car owners and travelers. Much like other “sharing” apps, the most entrepreneurial owners have turned sharing into a business, so a renter should have no illusions of just “borrowing” somebody’s car... its a fleet vehicle in most cases. The app has some glitches with the photo upload and viewing (which are often used to verify vehicle condition) that I hope will be fixed soon. Also, owners should really learn to fully disclose all costs of rental in their description: things such as parking fees associated with pickup, tolls and cleaning are usually the renter’s obligation. Nothing worse than getting a “please leave the car washed and vacuumed or I can do it for $40” message AFTER you’ve started your trip ... especially after you have budgeted your costs. Overall great app!
Don’t take the chance ! Zero customer support
by Alicia 65 on 2020/07/13 20:45
We rented a car for 8 days. My boyfriend who was an approved driver was driving. We were sitting still in traffic and a man on a motorcycle tried to drive in between lanes. His metal saddlebags swiped the car. He pulled over and we got his insurance and contact info. I called Turo and the owner right away and relayed information. Finding a person to talk to is very, very hard to do with Turo. They kept saying I would get an email . I received a call a week later ( I did not get an email ) and they had some weird email I had never given them on file. That was corrected , I did receive a questionnaire from Liberty Mutual which I filled out immediately. They ignored the attached information about 3rd party who hit the car . I had to send two more times. In the meantime I was charged $500 . I sort of expected that they would hit me with a deductable. No explanation was given however. This week they charged my card for $560 . No explanation. No follow up. My credit card seems to be held hostage. I can’t seem to take it off the account . I cant reach anyone by phone or chat. This is horrible. - Don't use Turo.
Reported a maintenance issue I got black balled
by Sassy Sonja on 2019/01/20 20:59
Okay things were fine when I downloaded the turo app and I rented my first vehicle from a Host in my city. When I drove off in the vehicle the TPMS Sensor light was on the dash board I thought it was strange and not normal. Later on once I gas up the vehicle plus completed my trip I wrote to customer service about the issue with low tire pressure sensor on the host vehicle. The host became aware of this issue I experienced in her vehicle and she immediately wrote me bad 3 star review in retaliation. Recently I tried to plan two more trips but I received cancellations because of the 3 star review the previous host has left on my profile. I didn’t know that when a guest like myself report any maintenance issue with host vehicle and the host will take revenge with an issue he/she is responsible to fix in the first place. Now I am black balled and every trip I try to schedule another host will cancel immediately.
TERRIBLE! RENTER BEWARE
by playthepixels on 2019/04/12 19:08
I rented an electric car for my recent trip to Hawaii and it died on me while I was on my way to catch a flight back to LA. I had to organize for the vehicle to be towed at my expense and when I told the owner they chose not to come pick up the vehicle. The vehicle incurred minor scratches while towing. Although this damage IS covered (according to them) by the Turo insurance that I purchased, they are saying that I have to pay $963 for fees and a paint job since I wasn’t there when the owner decided to pick up the vehicle the NEXT day. What’s worse is that their representative takes days to respond so I can’t even get this issue figured out in a timely manner. From my experience, you’re better off going with a traditional rental company. The extra dollars that you save going with Turo are not worth it if anything bad happens. Turo doesn’t have their stuff figured out yet and they side with the car owner rather than the renter. Please ask yourself, if by the off chance something goes wrong with your car rental, are you ready to pay for repair costs and fees incurred despite it being covered by the insurance you paid for ahead of time?
Stay with regular car rentals or get ripped off!
by Beach949 on 2018/09/20 21:17
I rented a car with Turo and it was a nightmare. On my trip to Banff, Canada, I rented a car from a local in Calgary for 6 days and I parked the car at the National Parks’ parking lots whenever I drove to visit some of the lakes. I was very careful with the car but of course someone at some point chipped the passengers door by probably opening their car’s door. This is something very common I think and the regular car rental companies take this into consideration and if the damage equals the size of a quarter you pay for it. The chip I had on my Turo rental was a lot smaller than a quarter, however, the owner came to charge me $200 to repair a very small chip on the door’s paint. I contacted Turo for support since I know the car shop would buff the paint and repaint on top of it. Turo said to stick to whatever the owner was asking because they were going to charge me $500 if I was to choose to go through the process with them. Consequently, I would recommend you pay extra 10 dollars and go with a regular rental company rather than getting ripped off completely for someone to fix all of their scratches on your dime.
Terrible customer service - watch out for cancellation policy
by Nthabi24 on 2018/09/16 19:17
I’ve used Turo over 10 times successfully, but my last experience was so horrible I’ll never use again, and want to warn others about their unfair practices. Because you are renting from other people, and not a company, you don’t have the protection of common sense fair practices, and I was ripped off for $250 by a owner who refused to refund my cancellation, even though I cancelled one hour after I booked. When I learned Turo would not support me, since I was booking the night before I wanted the car (they have a 24 hour before you borrow policy, even if you’ve just booked it), I tried to go ahead and get the car I had paid for. But no, the owner refused to let me take the car again. I have disputed this transaction with the owner, with Turo, with my credit card company and it’s been a complete hassle. Turo said they understood my problem and t was not right to charge me when I did not receive any services, and yet, they blame it on the owner and did not take support me in refunding my rental. Turo is a good idea, but doesn’t have common sense policies in place to protect its users.
when u have some trouble they are really bad !
by Kattiee885 on 2018/12/13 22:51
from my own experience !cost me a lot of money and effects and have a lot bad influence!last time about 5months ago,i visit LA i used turo and got into a car incident and i did purchased an extra insurance plan besides my personal insurance which offered by turo just in case and it was really bad experience with turo. they only gonna be nice when u have no trouble,but when ur in trouble like i got last time they keeping calling you for a few days asking u to give them all the information and the prepay money which i did ,and they are not helping with the insurance part,i have to talk to my personal insurance and the turo insurance and do all the work and pay more money! i did do everything i could do to corporate with them and the insurance they offered is not really working and it is tricky!dont fall for it !they gave all the excuses like “sorry mam we could do nothing about it ” and somehow it comes over all the trouble again even after 5months!i dont think anybody would be crystal clear with troubles, from my horrible experience i totally would not use this again!
Where to start
by the reviewnator on 2018/06/04 00:01
So, Turo is great for saving money....but you get what you paid for. I was renting from hertz for a funeral and since I’m under age also being In the military it was still pretty pricy car came out to $500 for 6 days. So I looked up more places to rent from and I found Turo, seem great a lot of car choices and for a fair price even if your under age. So I rented a car that would be 282, for the 6 days. About half the price. So let’s start. The guy was 2 hours late, I agreed to pay for his Uber, but he wasn’t on time? So I thought that wasn’t fair because he made me late for the funeral. But I agreed to pay for it when I dropped the car off. Well.... 3rd day the car breaks down on me, I had to get out and push it out of the road to a RV Park. Then I called Turo they sent a tow truck pretty quickly. After that I called the owner, and told him, the car is on its way and that I wanted a refund for the 2 days ( TURO CHARGES YOU WHEN YOU MAKE A RESERVATION BEFORE YOU EVEN SEE THE CAR) he said if he can get his Uber money hahahaha. So I called Turo and they said it’s up to him. I much have rather payed the 500 then deal with this nightmare from Elms street.
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