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App name
eDreams: Book cheap flights
Description
Thinking about travelling? Are you looking for a cheap flight? Download our app and make the trip of your dreams! We will also do the check-in for you, as soon as it is available, so you only have to worry about enjoying your trip. Our eDreams travel app is the best rated in the travel industry; it has more than 2 million reviews and 18 million users! We'll take care of everything: Finding cheap flights, showing you the best hotels and other accommodations for your stay, negotiating great deals on your rental car or arranging your ride from the airport to your destination. We've got you covered! Cheap flights Find cheap flights among our more than 600 airlines, for one way, return or multi-city! Our wide variety of flights offers you from long distance flights to cheap low cost flights with airlines such as Ryanair, Easyjet, British Airways, United Airlines, Air Europa and more. Book your flights with us and you will be able to download your boarding passes directly from the app, in addition to tracking the status of any flight in real time. You will find the ideal flight and tickets at the cheapest price in our travel app. Hotels Take a look at our more than 2 million hotels and other accommodations for all budgets and types of trips. Search, book and compare hotel offers very easily. You can book hotels like Melià Hotels and Resorts, Marriott, Eurostars, NH, Catalonia Hotels & Resorts and much more. Cancellation is free if you change your plans. We also offer discounts of up to 40% less in hotels if you book a flight with us. Car rental Do you want to complete your booking with a car rental? We offer cars from companies such as Hertz, Avis, Europcar, Alamo, Budget and up to 800 car rental agencies. Rent a car anytime, anywhere and travel at your own pace. Sounds good, right? And that's not all! Our travel app not only offers you cheap flights, hotel deals, and car rentals for your trips ... download the app and: - Order your boarding passes for all your flights, and we will check-in as soon as it is available - follow the status of any flight in real time with our new flight tracker feature - Create an account and receive real time flight status notifications: gate numbers, baggage belts, delays or cancellations and more - Check your flight itineraries, booking references or baggage allowances in the My Trips section, even without an internet connection! - download our free travel guides and discover what to do at your destination, even if you don't have an internet connection eDreams helps you to find the best deals on flights, hotels and car rentals. Search, compare and book flight + hotel tickets in our travel app to enjoy a 40% discount. We strive every day to make your travel dreams come true. If you had a positive experience with our app, would you mind rating us with 5 stars in the App Store? Thank you!
Fraud! Stay Away!
by BRT2688 on 2020/09/26 20:17
My fiancé and I booked through eDreams. The flight was cancelled. We paid a total of $1000 dollars. The airline refund $350 and eDreams kept the other $650. We have no way of contacting them. Money lost. Stay away!
Problema vuelo local
by saintil junior on 2020/09/19 06:10
Problema de vuelo local porque no hay ningún vuelo local
Devolución de dinero
by BeverlyZ13 on 2020/09/18 21:05
Llevo meses tratandome de contactar para la devolución de dos de mis vuelos y no ha sido efectivo. Los peores.
Muy malo el servicio
by davidmx1991 on 2020/09/17 15:06
Llevo más de cinco meses reclamando un reembolso por esta empresa y todavía no tengo noticia alguna, no hay nadie que conteste las llamadas ni se haga cargo de nada. Tampoco existe un mail donde yo pueda reclamar y tenga respuesta
Confusing and poorly designed app
by c771456 on 2020/09/17 00:51
I have been notified my flight has changed multiple times. It gives me instructions to log in and accept or request a refund. There isn’t any place to actually do this. I sent an email which wasn’t easy to find the address. I did get a response a few days later to wait until a week before our schedule departure. I understand, during these very unusual and trying times, personnel is short and everything is backed up but I believe I am owed at least some assistance on what I should do at this point. This was my first time booking through eDreams and I promise you, it will be my last. I suspect I am out the money I paid to book the flights and I have no where to turn for help.
Don’t book with eDreams
by annoyed customer 605 on 2020/09/06 22:15
Absolutely terrible... you will never speak to an actual person even if you pay for the package that includes speaking to a representative... my flight was cancelled due to COVID and they would not change my flight or let me cancel to get my money back I had to wait until 48 hours before my international flight and rebook with the airline directly .. but was still charged $150 as an eDreams fee for booking my flight .... it is a major scam!
SCAM SCAM!!!!!
by Vit0o on 2020/09/06 01:30
I bought tickets, went to the airport and turned out I didn’t have tickets!
EDreams nightmare
by exfinski on 2020/08/19 09:43
I downloaded eDream app from app store. Due to Coronavirus things sis did not work normally and had to use the Help Center. That part of the app is not designfarkut to work on iPad mini or iPhone. One needs a magnifying glass to read the normal text. Chat opens in a small window and any text is covered by pop up keyboard. The support and service provided by eDreams is at par with usefullness of tyrit app..
Worst Travel Agent Ever Used
by catcatcatcatcatcatcatcatdog on 2020/08/09 19:06
I bought a ticket on Edreams for Bali a few months ago, only to find out days later that the wedding was moved to June due to COVID. It’s been over a month since we emailed, tried calling, and sent in a request to change the dates and we have not received one bit of communication since. I understand that it’s busy with everybody trying to cancel rn, but they could at least tell us what’s going on because the bride and groom had the same thing happen to her, and her booking agent contacted them back the NEXT DAY. I’d change this review if somebody, anybody, could just message us and say ‘hey man this is what’s going on.’
Canceled
by Tonedmack on 2020/08/04 19:48
Still trying to get my money back for a flight that was canceled, trying to speak to customer service representative is a horrible experience can someone contact me either get me a new flight or give me my money back thanks!
Horrible company, does not have your back
by Mpchdnc on 2020/07/13 18:42
This company did not honor requests for refunds due to COVID-19 even if made two months in advance. Don’t use them if you want someone to have your back if something goes wrong.
WORST EXPERIENCE EVER
by venissa1970 on 2020/07/05 20:35
DON’T EVEN BOTHER TO DOWNLOAD THIS APP UNLESS YOU WANT TO GET RIPPED OFF!!! I have never given a bad review to an app, but wow was I really disappointed with this one! I booked a flight and I had to cancel it. I tried to cancel on this site but because it was a low cost airline I had to cancel through the airline, which I did. The airline cancelled the flight and refunded the money, but it was refunded to this site, because that’s who I purchased the ticket through. So I have been trying to get a refund from the site and cannot even get through by email, or a chat or the phone! Worst customer service! They had me chatting with a robot who said I could not be assisted until 7 days before my flight so I tried to contact the site 7 days before my flight and now they have no record of a transaction! Still have not spoken to anyone, or received any kind of response! It’s over $500 that that I paid for the flights, and obviously I don’t have that kind of money to throw away or I would not have sought out a site for discount flights in the first place!!! If I could give a negative star I would! So disappointed!!!
SCAM do not use this company
by Ggyhd on 2020/07/01 11:25
Worst costumer service I’ve ever seen, got to the airport to find they did not finish booking my flight and had to turn around and leave. Will never be using again
RIDICOLOUS
by asapbwoy on 2020/06/20 14:27
MY FLIGHT GOT CANCELLED AND THEY ARE IMPOSSIBLE TO REACH BOTH ONLINE AND BY PHONE.. THEY TOOK MY MONEY AND I DON’T HAVE ENOUGH NOW TO AFFORD ANOTHER TICKET WHILE THEY TAKE THEIR TIME TO PROCESS THE REFUND OR ANY BULLS**T EXCUSE THEY USE. F**K EDREAMS.
Be Carefull
by Albino_sp on 2020/06/10 13:05
No customer support at all, automatic responses, robotic chats. Savings of few $ not worth working with them.
Nightmare ,disaster and worst booking site
by Asad Farsad on 2020/06/07 10:33
No flight change or modification option , no reliable customer service . If want not be robbed please stay away from this company .
Poorly built app, bad service
by Ptrick213 on 2020/06/05 15:55
Cancelled my homeward bound flight without telling me. App was written by someone who doesn’t totally know how to read/write/speak. Not user friendly, avoid. You get what you pay for.
Untrustworthy Company/website
by Lizzy 🤍 on 2020/05/21 21:09
Due to the Covid 19,I would like change my flight to august,so I called a week ago and managed my booking. My flight was on Monday, but the customer service staff did not deal with the procedures of changing the flight, and directly deleted my flight information and trip detail for me on Tuesday with no email and no refund!
Beware!
by jfordwolf on 2020/05/20 06:17
Whoa! I just booked a trip to visit family and this website sent me a bogus check-in number for Alaska. When I tried to request a refund, their app tells me it doesn’t recognize the booking number that was sent to me via email. When I tried to call the customer service number, I got a recording that the number was no longer available. I am just getting started on working these scammers over, but save yourself some time and look elsewhere.
Scam Dreams
by Furuigakko on 2020/04/08 23:48
Good luck if you need any customer service. They lack customer service: long phone wait times, a non-functional email address, a fake Twitter support page. I’ve been waiting to get a simple refund for months now; I have all the documentation required. Lack of response and very unprofessional when I do get one (they repeatedly ask for my email and booking number when all they have to do is scroll up in my Twitter DM). About the app itself, this is when the problem started. About to book a flight, the app timed out during the payment stage. So I book directly with the airline instead. Hours later I get a confirmation email from Edreams; now I have a double booking. I keep the direct airline reservation because I don’t want to reward a company with a poorly designed app. 2 months later this matter has not been resolved. User, buyer beware: Edreams will not help you. Scam Dreams is more appropriate for this joke of a company. You guys are ripping consumers off!
No one answers
by gal macadat on 2020/03/20 18:40
I have a ticket from Buenos Aires in the 24th of March The airports are closed. No one answers on call center and I cannot change my flight help!
Don’t use this app
by mezo mozy on 2020/03/11 18:22
The worst ever, no customer support, no real contact numbers, no control over your trip on the app at all. So disappointing. 😓
Priscilla
by PespinaKauai on 2020/03/02 02:52
Great response from agent!
La app no me permite ningún ingreso de datos
by acbaarg on 2020/02/17 11:33
Lamentablemente no la puedo usar, para ingresar x ejemplo, un destino tuve q escribir en otra app, copiar y pegar. Lamentablemente eso no es suficiente xq entre los pasajeros tengo q ingresar un menor, y en el campo de edad no se abre la lista desplegable, ni se puede copiar y pegar, por lo tanto no puedo realizar búsqueda con un menor. Tampoco he encontrado la forma de contactar a soporte técnico, el chat solo esta disponible para reservas.
Horrible if your airline makes changes
by D7e9ha on 2020/02/12 20:11
The customer service department of this company is horrible and can not provide help. I called 4 times First time 30 minutes 2nd time 1 hour 45 minutes 3rd time 1 hour 17 minutes 4th time 2 hours 16 minutes I would be very scared to ever use this app or company ever again. My issue is still not resolved. I can only imagine if I was sitting in an airport stranded waiting for a response from eDreams
Not Helpful!
by T A Auntu on 2020/02/10 09:22
If you need help they will charge a lot than usual even you bought insurance on your ticket while you made the booking! I bought a multi city ticket! Couldn’t reach them easy way when I was abroad. Be expert on Indian English before you call n ask for help!!! When I asked to change my dates although I bought insurance to change dates, they ask 80% extra money of my original ticket price! I missed one flight they cancelled my next three flights! Finally I had to buy new tickets for next three flights... I had to pay 3.3 times of my original airfare!!!
Estafa
by steven javier on 2020/02/08 17:23
No caigáis en la trampa es una estafa te cobran por la gestión. Como es obvio pero no te consiguen nada de lo que dicen que van hacer y aparte luego no devuelven el dinero una auténtica vergüenza, la verdad una decepción de aplicación de agencia y de todo doy una estrella por que obligan pero no se merece ninguna
HORRIBLE APP EVEN WORSE COMPANY
by JCA15151 on 2020/02/02 03:11
I was somehow misdirected to this website but was willing to give it a try. Rates were MUCH higher than booking directly(found that out later). After i agreed to a price, I get an email 10 seconds later that the price is higher by $5 and I have to “confirm” my travel. Tired to call them after hunting down a (hidden) customer service number — no answer; just dead air. No response to email and no visible way to “confirm” via the website. Finally, entire trip was canceled (winning) and I rebooked directly. Never again.
Scam- no receipt for a refundable ticket
by Disillusioned trailer on 2020/01/22 14:52
I paid $20 additional dollars for my second ticket to be refundable. I never got a confirmation of this extra price , but my 1st ticket was $20 cheaper than the second. When I needed to cancel the second ticket there was conveniently “no documentation”. Sounds like I’m only out $20, but now, I’m out $154. I will never book with Edreams again.
Worst travel app ever
by qylegs on 2020/01/17 11:38
I couldn’t get in contact with anyone. I click the help button and nothing come up. I had to change one of my flight dates and they canceled the whole return flights as well. Still trying to get in contact for a refund of 1900 dollars in flights I couldn’t even get on.
Great service
by shorty cervantes on 2020/01/10 13:19
When I needed help I got it from their operators
Nice
by hectorbalu on 2020/01/06 23:20
Nice
Great for travelers
by Razowana on 2020/01/05 18:19
It's easy and helpful
Flights
by TisheMeVegad on 2020/01/03 17:07
Great app
Mrs.
by linuchy on 2019/12/31 21:46
App is user friendly, very clear, easy to find what you need. Got good price on my fair and insurance. Don’t give 5 stars because have not flyed yet need to experience no complications.
Nice app
by John1432apple on 2019/12/30 19:23
Excellent app and very convenient, find the shipper deals for traveling not only in airfare but also in hotels
Great
by reeldeep on 2019/12/30 10:47
The app is great!
I do not recommend it
by jonassssx on 2019/12/28 15:04
i do not recommend it. they don’t specify well when you are buying the tickets
Santi705
by Stop sighn on 2019/12/27 03:54
Ya
Easy to use
by Angel _in_iceland on 2019/12/23 18:08
Great way to keep up to daye with flight detail
Reserva
by thechelogm on 2019/12/21 03:45
Dura mucho tiempo diciendo que está en proceso la solicitud de la reserva y otra parte dice que en unos minutos estarás recibiendo un mensaje a tu correo electrónico el mensaje con las informaciones de tu reserva o sea te confunde
Great App for Travel
by Vivaamor on 2019/12/18 21:03
I believe this app to be simple and straightforward. The only issue I found is that it does take a while to confirm with boarding passes. Other than that. It’s not a bad app.
Jk
by Italy 3 customer on 2019/12/10 09:47
This website and app are complicated. The prices always change and come with service charge. It was complicated to login even I try with the correct username and password. They won’t let me log in until I’m ready to pay. The coupon that company email me always got invalid coupon
Mejor app
by Zurclu on 2019/12/10 05:50
Un buen servicio
Doha
by hanyfoxhb on 2019/12/09 15:27
It was awful experience near to con i had a reservation on 17 nob Doh-kwi-cai you had deducted 1099rials when I reached to counter no information on same reservations number I couldn’t find any contact to you throw Email what kind of company can do that I want my money and email i ca contact asap !!!!!
Buena aplicación
by Latinostrauss on 2019/12/07 11:30
Funciona muy bien
Risela78
by Risela78 on 2019/12/07 05:51
Helpful
SEGUROS FALSOS
by Isabela f&f on 2019/12/05 22:49
Son unos estafadores, engañadores, mentirosos porque venden un seguro de opción de cambio de fecha del vuelo, el cual tiene publicidad engañosa, lenguaje confuso y ambiguo para engañar y que la gente lo pague. Cuando se trató de usar dicho seguro, dijeron que no aplicaba, con el pretexto de que el cambio debía hacerse según sus cláusulas, antes del primer vuelo, es decir, el vuelo de ida. Sin embargo, pagué intencionalmente el seguro porque no tenía certeza de mi fecha de regreso y cuando necesité hacer el cambio no me aplicó. Y todavía tuvieron el descaro de ofrecer otro boleto carísimo. Cuando te lo venden sugieren “si no sabes tu fecha de regreso, pagas extra, y podrás cambiarlo hasta 24h antes de tu vuelo”. Además cuando ya se va a pagar los boletos aéreos y se ingresan todos los datos de tarjeta de crédito te envían un mensaje de que la tarifa aumento (en esos 2 minutos en que llenas los datos de tarjeta de crédito) y debes pagar tarifas más altas, cosa que hacen a propósito en todo boleto aéreo que he adquirido, en diversas ocasiones. NO COMPRARÉ NUNCA MÁS CON EDREAMS.
Verry good
by danilson dos santos on 2019/12/05 05:58
👌🏻👌🏻👌🏻good
Yes!
by thaank u on 2019/12/03 15:39
Very happy thanks.
Libya
by walid aldahaby on 2019/11/30 18:14
Tanks for this reservation
Buenísimo
by gabyagencia on 2019/11/28 12:51
Me encanta la forma de compra muy útil
Japan Travel
by cancel 9087 on 2019/11/28 03:05
Easy from start to finish. Thank you
Sameeu Imad
by Sameeu Imad on 2019/11/26 09:07
Wonderful express service, fast response and helpful hotline, love the customer care
F
by candyjane12 on 2019/11/26 05:01
Ayyui
EDreams
by Lucca's tastebuds on 2019/11/25 17:09
EDreams is usually my go to booking site.
Mexico
by richar 23 on 2019/11/24 05:24
Lo mejor
Easy to Use - Many Options
by MaestroUno on 2019/11/22 16:49
Thanks... good app and easy to navigate. I use it mostly when in Europe.
Buena app
by mir as on 2019/11/20 05:52
Es muy rápido y sencilla
ANNETTE smith
by princess cincy on 2019/11/18 05:49
I love this app
Buying ticket
by ninnoslav on 2019/11/15 08:42
Best price,smooth process of buying
Make Dreams true
by AymaGati on 2019/11/15 04:31
Belle app bien organisée ❤️
Review
by lissx3loayza on 2019/11/14 20:19
Very easy app to use and has great deals
Damodara
by D poojary on 2019/11/14 15:30
Great
Redlandsviet
by Redlandsviet on 2019/11/11 14:29
Nice site easy to use
Oláreiuiri
by olareiuri on 2019/11/10 17:51
Good
Great.
by AnYafei on 2019/11/08 11:59
Nice and simple.
Amo esta app
by otsl on 2019/11/07 16:12
Me ha facilitado a la hora de conseguir vuelos económicos y muy accesibles a las fechas !!! Me encanta la uso desde hace años :)
Perfect
by isabivan on 2019/11/03 20:40
Excellent
A
by AOMHUNG on 2019/11/02 13:04
Good
Great App!
by Music L💗ver on 2019/10/28 12:02
I love this app! Such an easy way to book travel at amazing prices!
The worst customer service ever
by lee-or on 2019/10/28 10:19
The worst customer service ever I wetted 45 minutes on the line and the guy was working there was very rude to me even hostile! Don’t use there service The will destroy your trip
Easy app
by Great game número one on 2019/10/27 20:32
Great app easy to set up
Viajar
by Breva52 on 2019/10/25 19:19
Muy bien
Scam
by skankers99 on 2019/10/22 17:02
Dont ever use this company. Google it!
BetsyMN
by BetsyMinnesota on 2019/10/22 16:07
Loved my flight!
Genial
by Gusymans on 2019/10/21 17:44
Buenísimo para tener todas tus reservas en un mismo lugar
Idi
by duwindwihdjehdje on 2019/10/19 11:47
Idi
Buena app
by Rz1971 on 2019/10/14 20:38
Buenos precios
Great App !
by KellyGuggenberger on 2019/10/11 18:10
It really helped me a lot with my trip!
So Far, So Good!
by Te1432 on 2019/10/11 15:09
Liking it this far!
Mrs
by bzhxhb on 2019/10/09 14:38
Exceeded expectation
Great prizes great app!
by Fr4219 on 2019/10/09 07:41
Great app!
Mrs. Delia Jaramillo
by Gelipay on 2019/10/07 20:37
Customer’s Representative is courteous and easy to book a room. Have not experienced yet as a guest but I believe we will enjoy our stay there!
John Murphy
by Oquin on 2019/10/05 19:30
Excellent site.
Love it
by Melvin1018 on 2019/10/04 14:05
Easy to buy your tickets easy to track them! The best
Great technology for a great end user experience
by Jasbleidi on 2019/10/04 00:43
Very easy too used. The only think I didn’t like it is that the fly times while booking do not have am or pm on the times which make it very confusing.
Mikeqq
by mikyyfd on 2019/10/02 09:58
High
Often travel as you could see it
by snpurash on 2019/10/01 16:27
It is my favorite company in every aspect of traveling
Easy
by IGNACIO91 on 2019/09/27 13:15
Easy to use so far I love it
Couldn’t be better!
by bytheseatofmypants on 2019/09/26 06:46
Easy to use! Every I need to know, where I can easily find it, when I need to know it!
Muy Bien
by Gmont01 on 2019/09/22 21:13
Excelente App
Great!!
by andres1311 on 2019/09/22 03:55
recomended 100%.. good prices!!!
Tsg44
by tsg44 on 2019/09/18 22:22
Good
Booking
by got burnt out on 2019/09/13 19:37
I like this app, it’s simple to use and easy to book flights
Fhhjjjjjj
by jasfhlj on 2019/09/12 00:34
Tyii
Great App
by AlexFerP on 2019/09/06 08:36
Excellent App
Buena aplicación recomendada
by reylobovenezuela on 2019/09/04 04:19
Buenos precios
Easy
by chefyvon on 2019/09/02 08:29
This works great
Absolutely love this app and company!
by j0hana on 2019/06/02 19:38
I have been flying though eDreams for years now? Never had any issues, everything is legit, and if you subscribe to their mails you are bound to save some money! I used their hotel 50% off hotel coupons multiple times, and got to stay at even better hotels for the same price. You can link all your mile collecting clubs to your eDreams profile and never worrie about digging up the info every time you want to earn miles! Big bonus for me! Keep it up!!
WORST EXPERIENCE EVER
by venissa1970 on 2020/07/05 20:35
DON’T EVEN BOTHER TO DOWNLOAD THIS APP UNLESS YOU WANT TO GET RIPPED OFF!!! I have never given a bad review to an app, but wow was I really disappointed with this one! I booked a flight and I had to cancel it. I tried to cancel on this site but because it was a low cost airline I had to cancel through the airline, which I did. The airline cancelled the flight and refunded the money, but it was refunded to this site, because that’s who I purchased the ticket through. So I have been trying to get a refund from the site and cannot even get through by email, or a chat or the phone! Worst customer service! They had me chatting with a robot who said I could not be assisted until 7 days before my flight so I tried to contact the site 7 days before my flight and now they have no record of a transaction! Still have not spoken to anyone, or received any kind of response! It’s over $500 that that I paid for the flights, and obviously I don’t have that kind of money to throw away or I would not have sought out a site for discount flights in the first place!!! If I could give a negative star I would! So disappointed!!!
Worst app and company
by Adelina91 on 2018/01/08 16:46
The company is not consistent with their “policies”. Makes me think some are made up to profit as much as they can from you. I’m writing this review because of 2 different incidents. One time I booked a flight and 3 months before the flight I had a health problem and had to cancel the reservation- no refund from their end of the line. Fine. The other time I book a flight, I make sure I put my passport name as a passenger except the app saves the as the passenger the name that was on the credit card I used to purchase the ticket. All my other inbound flight have the right name except the edreams booking. Didn’t even noticed the problem until 2 days before my flight. I call them to tell them about their mistake and they say the only thing they can do to fix my name is to cancel my reservation with full refund (2 days before my flight i get full refund but not 3 month before my flight like my previous reservation) and make a new reservation with the new name and pay the amount the ticket costs now. WHAT THE HECK! Never again I’m deleting the app and never use this company.
Scam Dreams
by Furuigakko on 2020/04/08 23:48
Good luck if you need any customer service. They lack customer service: long phone wait times, a non-functional email address, a fake Twitter support page. I’ve been waiting to get a simple refund for months now; I have all the documentation required. Lack of response and very unprofessional when I do get one (they repeatedly ask for my email and booking number when all they have to do is scroll up in my Twitter DM). About the app itself, this is when the problem started. About to book a flight, the app timed out during the payment stage. So I book directly with the airline instead. Hours later I get a confirmation email from Edreams; now I have a double booking. I keep the direct airline reservation because I don’t want to reward a company with a poorly designed app. 2 months later this matter has not been resolved. User, buyer beware: Edreams will not help you. Scam Dreams is more appropriate for this joke of a company. You guys are ripping consumers off!
Customer service nightmare
by wfcinkr90 on 2018/09/09 07:03
I have used eDreams for the last 4 years for my traveling . I never had an issue till I had to call about my flight and transfer time . I never had this type of experience before with over the phone customer service. I asking to increase my transfer times (i was flexible with dates ) . I was told to call back every 25-15 hours to get updates . I did this for about 4 days till I lost it . The customer service rep would cut me off while talking. They would mute me middle of talking . They keep confusing me , telling me I said this and not that . I felt like trash every time I got off the phone with them . I did yell at the manager because he just kept cutting me off and not letting me speak. I felt like I was getting scammed and gas lighted by the csr and the csr management. I am very disappointed in eDreams for having poor customer service .
Great seller, good deals, okay app
by Agogo2 on 2019/07/10 19:50
Like everything I purchased so far (international flight+hotel)... but, I had to change my travel date, which was no problem when I called it’s 24/7 customer service. I paid extra and the service was prompt. The problem is that I don’t get any updated information on the website, nor on the app. I called 3x in two days and each time the customer rep told me to wait 3-4 hours for the app to update. First of all, 3-4 hours for an update is ridiculous in now these days. Secondly, I have waited nearly 24 hours and still don’t see my new travel date. No sense of guarantee and confirmation. Conclusion: not agile for any change of plan.
Confusing and poorly designed app
by c771456 on 2020/09/17 00:51
I have been notified my flight has changed multiple times. It gives me instructions to log in and accept or request a refund. There isn’t any place to actually do this. I sent an email which wasn’t easy to find the address. I did get a response a few days later to wait until a week before our schedule departure. I understand, during these very unusual and trying times, personnel is short and everything is backed up but I believe I am owed at least some assistance on what I should do at this point. This was my first time booking through eDreams and I promise you, it will be my last. I suspect I am out the money I paid to book the flights and I have no where to turn for help.
Office Assistant
by azucena macias on 2017/10/06 16:29
Great only service. I like how fast it gives you the results when searching for a trip. However it took me several times back to book the same search while I was processing the payment. It kind of scarred me thinking that it was a scam. This is my 3rd time using this page and I really love it. I witch I could see the translation of euros payments in US dollars at the time of purchase. That will give an idea of how Mach I am paying in USA dollars at the moment.
Being and believing
by For a Purpose. on 2018/03/13 12:55
Searching for a hotel and this app popped up. Great to be able to plan trip all from one app. Coincides dates for you your other plans while there along with events and car rentals. Keeps informed with emails and suggestions. A 5 star for sure.
Worst Travel Agent Ever Used
by catcatcatcatcatcatcatcatdog on 2020/08/09 19:06
I bought a ticket on Edreams for Bali a few months ago, only to find out days later that the wedding was moved to June due to COVID. It’s been over a month since we emailed, tried calling, and sent in a request to change the dates and we have not received one bit of communication since. I understand that it’s busy with everybody trying to cancel rn, but they could at least tell us what’s going on because the bride and groom had the same thing happen to her, and her booking agent contacted them back the NEXT DAY. I’d change this review if somebody, anybody, could just message us and say ‘hey man this is what’s going on.’
Status forever pending
by Mrdday on 2017/12/16 00:37
I didn’t get to fly with this site... I booked it the flight, and my status is still currently “pending”. It charged, refunded, and charged my account several times and now I am at the airport, missing my flight and I have to figure out an alternat, likely more expensive plan. I’m totally screwed because I need to go and the next flight isn’t for hours, and now I’m gonna have to spend extra money at the counter. I must now find their email address and cancel this whole thing with them. And they’d better give me all of my money back. So stupid. Thanks for screwing the entire thing up. 👎🏾
The phone line does not work
by jamassar on 2019/08/26 15:17
I’ve been trying to change a flight and the app just directs you to a phone number. I’ve tried 3 times but the automated selections do not work. “Please press 1 to change your flight, etc...” I keep pressing 1, trying 1#, #1, calling back and trying again. This is frustrating since it seems like something that should be covered by the app or at least direct you to a working phone number.
Meh
by Mpilchuk on 2017/09/07 19:23
There is a pop up at the top middle of the screen that says 'Tell us how you are enjoying the app' and the only button to click on says 'I like it'. This is not the place to ask for feedback. Wait until I use the app to ask. As I was adding in the 'Stored Travelers' area, after I put all the info in the fields, the app crashed loosing my info. There is incorrect info being pulled up in the app. IAD is not in Arlington County. This is probably not the apps fault. It is probably pulling info from elsewhere. The developers were quick to contact me about my original review. Unfortunately the link to contact them directly only took me to the main web site. On the plus side: It did correctly retrieve my reservation when I asked it to, so that works. It seems to be maintaining the correct data in my stored travelers area.
HORRIBLE APP EVEN WORSE COMPANY
by JCA15151 on 2020/02/02 03:11
I was somehow misdirected to this website but was willing to give it a try. Rates were MUCH higher than booking directly(found that out later). After i agreed to a price, I get an email 10 seconds later that the price is higher by $5 and I have to “confirm” my travel. Tired to call them after hunting down a (hidden) customer service number — no answer; just dead air. No response to email and no visible way to “confirm” via the website. Finally, entire trip was canceled (winning) and I rebooked directly. Never again.
Another useless bait and switch app...
by HerFuzziness on 2019/05/28 11:44
The days when apps gave you discount flights and actually honored them are clearly over. For months now, literally all of these apps (Kayak, Skyscanner, Momondo, etc.) all advertise the same “bait” prices indefinitely, then double or triple the price once you click on the link to pay. eDreams literally says “final price” at the TOP, then triples when you click to pay. Gonna hafta assume these app creators are actually conspiring with the airlines to make it appear paying retail is a bargain compared to a trumped up bait and switch price. What a shame.
Booking - Flight
by rescueB on 2019/05/02 20:06
I can’t believed they didn’t confirmed our booking going back from Palawan to Manila had to make another booking that cost me twice the amount. Your customer service admits their mistake but didn’t help me make another booking on the same day. I have meetings to attend that day. I missed out on one and cost me more money to re booked somewhere else. Plus, We had to wait 5 hours at the airport! Very disappointed with your service! 1st and last time I’ll be using your service!
Easy to use I can trust
by Panda4s on 2018/01/24 18:25
I went to Japan 2015 price was awesome!! 💯I did use eDreams so many times I can trust more then Others you can see pictures if you want to book hotel and location. I’m going to use this weekend for only hotel. Weekend go away for girls night!! 🤗👯‍♀️👯‍♀️🥃🍷🥂🍻🍺🍸🍹
Beware!
by jfordwolf on 2020/05/20 06:17
Whoa! I just booked a trip to visit family and this website sent me a bogus check-in number for Alaska. When I tried to request a refund, their app tells me it doesn’t recognize the booking number that was sent to me via email. When I tried to call the customer service number, I got a recording that the number was no longer available. I am just getting started on working these scammers over, but save yourself some time and look elsewhere.
Great technology for a great end user experience
by Jasbleidi on 2019/10/04 00:43
Very easy too used. The only think I didn’t like it is that the fly times while booking do not have am or pm on the times which make it very confusing.
Dumest airline you put airline service
by d0n B on 2019/01/20 19:38
Dumbest airline is Jetsmart. Nobody available for checkin until 3 hours before flight. The website is all spanish. They charge $8.00 for seat assignment. While i was ist at the front of desk and they put the line behine me ask go back to end of existing line at Peru lima airport. They canceled morning flight and they offer some Chillean momey i ignored. Don’t sell Jetsmart thru your service. I will not use edreamas long as it exist in your reservation system. It will provide to other travellers.
Don’t book with eDreams
by annoyed customer 605 on 2020/09/06 22:15
Absolutely terrible... you will never speak to an actual person even if you pay for the package that includes speaking to a representative... my flight was cancelled due to COVID and they would not change my flight or let me cancel to get my money back I had to wait until 48 hours before my international flight and rebook with the airline directly .. but was still charged $150 as an eDreams fee for booking my flight .... it is a major scam!
Wonderful!
by cheeseburger lala on 2019/06/30 00:15
It’s an wonderful app for booking international flight tickets. Good price and very detailed information. However, it would be good if we could be provided a link for just choosing the seats online.
EDreams rocks!!!
by TrustyTrustee on 2019/04/08 04:31
As a senior citizen with limited computer skills, eDreams makes booking flights and hotels a breeze. I love it! Everything is at the tip of your fingers. And when they say “all included” that’s really what they mean. No hidden fees to worry about. Thank you eDreams!!!
So far so good...
by Mihofamily on 2019/08/13 11:19
Using App for first time to Mediterranean. So far booking flights has been easy with good prices. Next we will see how easy getting boarding passes for all flights will go. Fingers crossed!
Booking problem
by Ulla Safour on 2019/04/18 21:00
First the price showed is something and then the booking price is different than the showed price in the search then the withdrawal amount from my card was different than both amount showed previously and now my booking is pending and my flight is within 18hours and I have no idea who can help me cause you don’t have customer services on your webpage
Extend maximum stop duration time
by tommyguitars on 2017/12/07 07:20
Please extend the maximum stop duration time because I’m missing out on potential flights that are 24 hours long. It would offer me more flights and I would be able to “see” another city while transiting. At present, the maximum time is 20 hours. Make it say, 25 hours or 30 max. Thanks.
Nice app
by ZsBvZlJ on 2017/12/27 23:08
Was more helpful with the up to date flight info that I received as push notifications than the (much worse) app of the flight company (Spirit) I travelled with.
Wasted my time - wasted my money
by Hal06 on 2018/12/03 10:32
App is buggy. Never could book my flights which summed up to €450. By the time I reached to my laptop, price had bumped to €600 because the flight we needed was not available anymore. Waste of my time, waste of my money. Terribly frustrating experience. The kind I have little chance to renew. oh, and thanks for assuming and enforcing that every people in France must speak French. Soooo dumb.
Mrs.
by linuchy on 2019/12/31 21:46
App is user friendly, very clear, easy to find what you need. Got good price on my fair and insurance. Don’t give 5 stars because have not flyed yet need to experience no complications.
Wish I had found this app sooner
by Murrieta1011 on 2019/09/02 06:42
Super low prices, super easy to use, and what you see is what you get. Highly recommendable for all fellow travelers!
Great!
by A_coward on 2019/07/06 16:13
Very efficient and shows you the best prices! Not to mention how quickly it searches everything for you.
Online check in doesn’t work
by ryanflanders on 2019/04/23 20:48
The website says, “Install our app so you can check in online!” But it doesn’t work, so you’ll miss your flight standing in line and be forced to re-book another flight at an exorbitant rate. What’s the point of advertising a non-functional feature? You’ll only anger users and waste their money. Zero stars.
Pretty Good
by GMontana19 on 2018/10/08 21:59
First time booking. Pretty easy. I think i got a pretty legit deal. No app delays. Everything went smoothly. Tried my apple pay. It declined to simply checked for fraud. That was nice as well.
Easy
by Pselfers on 2018/09/27 17:56
This app made it easy to travel. It reminds you and puts everything you have to do at your fingertips.
Flight review
by relly rich on 2018/06/18 22:45
I enjoy the app so far but will leave another review after my flight in two weeks
Scam- no receipt for a refundable ticket
by Disillusioned trailer on 2020/01/22 14:52
I paid $20 additional dollars for my second ticket to be refundable. I never got a confirmation of this extra price , but my 1st ticket was $20 cheaper than the second. When I needed to cancel the second ticket there was conveniently “no documentation”. Sounds like I’m only out $20, but now, I’m out $154. I will never book with Edreams again.
Often travel as you could see it
by snpurash on 2019/10/01 16:27
It is my favorite company in every aspect of traveling
Great help for travelers
by Jacksonin123 on 2018/02/20 16:01
I give this app 5 stars for ease of use, but also for the travel discounts that come with it. It makes travel easy and affordable.
So easy to use
by tmbmadre on 2018/07/06 08:40
Quick, intuitive and ready when I needed to book a flight quickly at Paris CDG.
Untrustworthy Company/website
by Lizzy 🤍 on 2020/05/21 21:09
Due to the Covid 19,I would like change my flight to august,so I called a week ago and managed my booking. My flight was on Monday, but the customer service staff did not deal with the procedures of changing the flight, and directly deleted my flight information and trip detail for me on Tuesday with no email and no refund!
Great App for Travel
by Vivaamor on 2019/12/18 21:03
I believe this app to be simple and straightforward. The only issue I found is that it does take a while to confirm with boarding passes. Other than that. It’s not a bad app.
Great service
by Gilmorgirl on 2019/04/09 10:17
Great tech support. Had trouble booking tickets and the lady on the phone gladly ensured we made the correct purchase at the price we wanted.
EDreams nightmare
by exfinski on 2020/08/19 09:43
I downloaded eDream app from app store. Due to Coronavirus things sis did not work normally and had to use the Help Center. That part of the app is not designfarkut to work on iPad mini or iPhone. One needs a magnifying glass to read the normal text. Chat opens in a small window and any text is covered by pop up keyboard. The support and service provided by eDreams is at par with usefullness of tyrit app..
Didn’t fly home
by Vikrum7 on 2018/04/28 13:13
I bought a ticket through the website for a good deal, on the other sites the tickets were more expensive by like 60-70$ but after a few days I received an email saying that the price had changed and now is 200$ mor then I originally paid, I was not able to fly home because of this.
Never had problems
by 623859501 on 2018/12/01 04:31
Booked numerous trips with them. Never been disappointed.
Couldn’t be better!
by bytheseatofmypants on 2019/09/26 06:46
Easy to use! Every I need to know, where I can easily find it, when I need to know it!
Not Helpful!
by T A Auntu on 2020/02/10 09:22
If you need help they will charge a lot than usual even you bought insurance on your ticket while you made the booking! I bought a multi city ticket! Couldn’t reach them easy way when I was abroad. Be expert on Indian English before you call n ask for help!!! When I asked to change my dates although I bought insurance to change dates, they ask 80% extra money of my original ticket price! I missed one flight they cancelled my next three flights! Finally I had to buy new tickets for next three flights... I had to pay 3.3 times of my original airfare!!!
Good service
by Mjög on 2019/03/18 17:17
Excellent helpdesk for back up if you should need it. Easy to book and choose seats and pay.
Never using this app again!
by 111dke on 2018/04/21 15:28
I made a reservation with them at 7:00 am on Tuesday to go to Vegas on Wednesday. got a confirmation back immediately. Was set to fly at 10:25 Wednesday, got an email at 7 pm Tuesday that my flight was cancelled because the flight was already full!! WTH?? Needless to say..... I got no vacation!! The clerk I spoke to about this could have cared less about me and my plans
Rating Trends
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