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eDreams: Book cheap flights
Description
Thinking about travelling? Are you looking for a cheap flight? Download our app and make the trip of your dreams! We will also do the check-in for you, as soon as it is available, so you only have to worry about enjoying your trip. Our eDreams travel app is the best rated in the travel industry; it has more than 2 million reviews and 18 million users! We'll take care of everything: Finding cheap flights, showing you the best hotels and other accommodations for your stay, negotiating great deals on your rental car or arranging your ride from the airport to your destination. We've got you covered! Cheap flights Find cheap flights among our more than 600 airlines, for one way, return or multi-city! Our wide variety of flights offers you from long distance flights to cheap low cost flights with airlines such as Ryanair, Easyjet, British Airways, United Airlines, Air Europa and more. Book your flights with us and you will be able to download your boarding passes directly from the app, in addition to tracking the status of any flight in real time. You will find the ideal flight and tickets at the cheapest price in our travel app. Hotels Take a look at our more than 2 million hotels and other accommodations for all budgets and types of trips. Search, book and compare hotel offers very easily. You can book hotels like Melià Hotels and Resorts, Marriott, Eurostars, NH, Catalonia Hotels & Resorts and much more. Cancellation is free if you change your plans. We also offer discounts of up to 40% less in hotels if you book a flight with us. Car rental Do you want to complete your booking with a car rental? We offer cars from companies such as Hertz, Avis, Europcar, Alamo, Budget and up to 800 car rental agencies. Rent a car anytime, anywhere and travel at your own pace. Sounds good, right? And that's not all! Our travel app not only offers you cheap flights, hotel deals, and car rentals for your trips ... download the app and: - Order your boarding passes for all your flights, and we will check-in as soon as it is available - follow the status of any flight in real time with our new flight tracker feature - Create an account and receive real time flight status notifications: gate numbers, baggage belts, delays or cancellations and more - Check your flight itineraries, booking references or baggage allowances in the My Trips section, even without an internet connection! - download our free travel guides and discover what to do at your destination, even if you don't have an internet connection eDreams helps you to find the best deals on flights, hotels and car rentals. Search, compare and book flight + hotel tickets in our travel app to enjoy a 40% discount. We strive every day to make your travel dreams come true. If you had a positive experience with our app, would you mind rating us with 5 stars in the App Store? Thank you!
Lousy app!
by edreams is not a good app on 2021/12/05 13:26
I’ve been trying to access my account on the app for an hour. No success. At one point it displayed the wrong email address. I’ve tried resetting my password but no email sent to reset. I can’t confirm my seats on the flight without logging in but the app is useless.
Excelente
by NathalyT123 on 2021/12/05 06:41
Excelente
Login
by jonfindit on 2021/12/04 08:57
I shouldn’t have to log into anything you have my email address provide the information that I paid for a flight time check in thank you for your cooperation
Horrible service! Buy your ticket in other web site.
by kxv55555 on 2021/12/01 18:52
I bought my flight on November 3 at 7:00 pm and cancel by the app on November 4 at 10:00 am. I can’t request the full refund of my money by the app. I try to call them but it is so hard to communicate with them because the representative customer service answer from India and this guys can’t speak English. If you plan buy your tickets for this web site be ready to lose your money even if you buy a insurance of free cancellation.
Horrible company!
by Mnbvcxzlkjhgfdsa@@@@ on 2021/11/29 18:14
We have been trying to cancel a flight for 2 months and keep getting a run around. Customer service is horrible.
Terrible experience
by mozartsurfs on 2021/11/29 00:10
I made a mistake in my flight plan and cancelled within 15m. Good luck getting the refund. Ripped off and customer service is nonexistent.
ABSOLUTE SCAM
by beragund on 2021/11/26 21:14
Double charged me no refund super frustrating. No customer service total fraud.
Stay away!!!!!
by Melin M.C. on 2021/11/26 20:21
The only good thing about this app has to offer is cheap prices. My flight got canceled allegiant send a refund and edreams use a different card number that was not mine to pay for my ticket they kept the refund and I still cannot contact them. Going through security my boarding pass, which I was using through the edreams app was showing up in valid and I have to go to the desk and pay for a printed version of my boarding pass I spent two hours waiting for allegiant representative to answer the phone for them to inform me that edreams is known to be very fraudulent!! On top of that when my flight got canceled I did not receive a notification for over an hour after, informing me that the flight got canceled. Luckily, I was already there and had paid for a different flight.
Nice app
by isacbefwf on 2021/11/26 04:17
The only minus is that they need to improve on the save passengers tab , if you don’t check correctly all dates move automatically to the previous data and that can cause issue later on at the airport
Find flight
by more better for this year on 2021/11/23 19:57
No good
Hola
by mmgkerte on 2021/11/18 16:23
Me eh dado cuenta k en la página sale mas económico el billete que teniendo la App descargada
Don’t offer any help for costumers
by Davidsoss on 2021/11/17 16:02
This app didn’t have help for costumers, you can’t contact any agent for help and the automatic chat sistem it’s really awful
SCAM
by JP_965 on 2021/11/15 13:19
Bought a refundable ticket, also bought the insurance policy to cancel fo any reason. Hours and hours waiting for costumer service. Once I got answered by someone riding a motorcycle (one of the few times they actually answered). They said I would get my refund. It’s been 2 months and nothing!! Total fraud.
Scam company!
by BirdLaw99 on 2021/11/15 05:08
Booked a round trip flight through eDreams.. only the return trip was confirmed which is useless if I can’t get to my destination. They still charged me the round trip price with no refund. Impossible to speak to a human in customer service or cancel the entire flight. Had to report the transaction as fraudulent. Thank god my credit card company took care of me. Save yourself a lot of rage and just flush your money down the toilet before considering trying to book a “flight” through eDreams.
Scam
by joseguteirrrez on 2021/11/15 04:13
Horrible travel agencies changed my card information with there own to buy the flight now I can’t get my booking with the airline nor get a refund
Don’t get dipped like the rest of us
by ~Threatz~ on 2021/11/14 23:30
Read any one start comment and you’ll see how horrible of a company this is. I’m. It even going to waste the time further writing how disgusting of a company this is.
BEWARE
by WinstonGas on 2021/11/12 17:09
They will tack on a prime “vip” bull sh** and will charge you $60 dollars weeks after you purchase you flight
basically a scam
by Gahshhfhhf on 2021/11/12 16:44
horrible customer service, no phone line just a robot chat function. Will cancel your flight without notifying you and won’t send you a boarding pass for your flight back to your home country unless your passport doesn’t expire for the next 6 months :)
Scammers
by thereallesliej on 2021/11/12 03:25
Don’t buy from here it’s a scam, I bought a flight one thing later they charged me over $150.00 with out me knowing
Tip off
by many ars on 2021/11/09 21:35
They are a tip off smmfh just got me for 200.00 which is nothing to some of y’all but a lot to me
Plane tickets
by review for pubg cars on 2021/11/05 22:37
I bought the ticket for not even one hour or not even 30mins why it take so long to get my refund back what I don’t want that ticket anymore.
Waste of time
by Extinct Kevie on 2021/10/28 23:03
I would fill I’m all of the information for the flight but when almost at the payment page the app Justin crashes
Can I give 0 stars, please?!
by Grozova1111 on 2021/10/25 03:23
The app is useless! Furthermore, it is worthless contacting their customer service. I could not leave a review on their website so I had to do it here.
DO NOT USE EDREAMS
by iamaarongeorge on 2021/10/24 14:08
I bought an $853 dollar ticket over a year ago. The flight was canceled by the airline due to covid. I’ve been processing my return for over a year now with no sign of getting it back. You cannot get a hold of anyone at this company. It’s all bots to chat with. What a joke. Give me my money back already.
they cheat and lie. I bought a ticket and left without anything. and was late for the meeting.
by they lie, newer comeback on 2021/10/23 23:33
they cheat and lie. I bought a ticket and left without anything. and was late for the meeting.
Worst Experience ever .. no customer support
by @am1t-exp-user on 2021/10/19 17:15
DO NOT USE EDREAMS FOR ANYTHING Horrible … waiting for 3 hours on help line … no one picks up… it seems they wanted to not have any agent ever connected Tried to talk via chat .. auto bot says nothing can be done It is worst horrible most disgusting service I have experienced in my years
No ticket
by Joey Mace on 2021/10/18 23:43
Just paid for a ticket on your website and the app can not pull it up.
Don’t use this site
by pmm1221 on 2021/10/18 22:18
It whips you up before you even know you are in it. We had to cancel one seat and even though the airline allows no charge cancellation, this site will only allow a cancellation with the promise that you can redeem your ticket in less than a year and it must be the same start and finish. Could only chat to a person online who could only say sorry but this is company policy. WORST experience ever. Only negative review for e dreams.
They stole my money $966 dollars.
by chanakya18 on 2021/10/16 12:40
I booked flight through this app and the airlines canceled the flight and they refunded to this website, because I bought the ticket through this app. Please return my money.
Scam company pls avoid by all means
by Zion Akinjide on 2021/10/15 20:01
Just had the most horrible experience with this scam company. I will make sure I tell every travel group about them so others can avoid them and not fall victims. They’ve made my travel experience really sour this time.
To much lie deals
by rumaneh on 2021/10/14 13:39
Where is Paris for 56 dollars
Liars and a scam
by nitsujebiru on 2021/10/13 21:54
They claim to offer flexible flights and when you call to change a flight after paying the fee they act like they don’t know what you’re talking about. Terrible customer service and liars. Don’t bother ever using them
Worst experience!!!
by pkf65 on 2021/10/13 19:22
Attempting to get in touch with them is impossible. Trying to make contact is totally ridiculous!! They claimed that my booking number and email was incorrect while I was looking right at it. They sent me to a service that wanted to charge me $47 to help me. Now I am out the cost of 2 rooms. NEVER AGAIN. Use another method for booking your trip!!
App doesn’t update flight info
by middlechildmk on 2021/10/12 02:23
I’ve had a terrible experience with not being able to get in touch with eDreams about two different trips I’ve booked through them. Both times, when I had to change a flight or when the airline cancelled me flight and rescheduled it, the app wouldn’t update my flight information. So if it doesn’t update the information, what’s the point in having the app??? Also a terrible experience with customer service and getting my issues resolved, but that’s technically unrelated to the app. Still, the app doesn’t do what it’s supposed to.
Don’t use this app!
by chasaleene on 2021/10/11 17:09
Horrible horrible horrible. You will get ripped off 100%.
Waiting refund long time!!!
by Jake 33 on 2021/10/11 03:10
I’m waiting refund two and half months but is nothing now. Every time send one message for waiting that’s it. No customer service phone number. Bad experience.
Don’t bother
by 01TheSleeper on 2021/10/10 09:30
I bought a ticket in here. Everything was fine until the day of my flight. When I got to the airport, the staff said my flight didn’t exist. But on my App said it’s confirmed and I even have my confirmation email. I was shocked and felt I was scammed. Customer service wasn’t any help either. Worst experience ever.
Do not use
by Razotaz on 2021/10/10 02:19
Booked a flight from Atlanta, this piece of work site didn’t book my ticket but still sent me emails on the flight that they didn’t even book for me. Now it’s the night before and I just found out in their app that my booking was cancelled. So stuck in Georgia with no way home, so thanks e dreams for being the worst app and flight site I’ve ever had the displeasure of using
Brick wall
by cgh fjvdgbcvhn on 2021/10/09 18:45
It seems I hit a brick wall while trying to communicate with edreams I don’t think they exist a ghost maybe but I will never do any business with them again
Scam
by tiny travelers on 2021/10/08 00:12
The price changed as I was about to book then they said the booking was unsuccessful and gave me a number to call and when I called it said the call could not be completed. Going to Frontier to book from them directly.
Do not purchase ticket on this agency
by firstresponder! on 2021/10/06 19:14
No costumer service and support. No contact number to contact with. Chat booth is robot, doesn’t answer your questions, tried to cancel the booking but no answer or feedback from the chat or email. Don’t trust this site. Don’t be persuaded by their prices. They are like a bogus. The chat person is in a rush to close the conversation. They should be blocked from the searching engine as they don’t have credibility. Google, you should be taking this choice to the flights!
All positive reviews are fake! Avoid!
by mahmoodreza dehghan on 2021/10/06 11:31
I do not know how average stars for this app is 4.5. If it was possible I would select 0 stars! Booked a return flight with them, airline canceled my flight 3 months ago and they yet have not refunded me. The funny part is they did not even tell me the refund amount because they “do not know and hopefully it should be half of the total amount”. Again, airline(!) canceled my flight and they are not even know the refund amount, lol. Avoid at all cost, pay some few bucks more but do not book with them
Auto corrected for wrong name
by vvaldi123 on 2021/10/02 13:48
When you try to review the ticket before purchase they don’t show you the name. So I couldn’t change it online and had to change the entire booking.
Don’t play with others money
by ali_prem on 2021/10/02 04:31
F**k you EDREAMS. Stop playing with people’s money and time. Scamming and operating from Delhi, India.
The biggest SCAM ever!!!!!
by Cal 37 on 2021/09/30 10:39
Edreams is the worst internet service I have ever experienced, Stay away!!!!
Cancelled last minute
by Philadelphia2021 on 2021/09/24 13:42
After weeks and all was planned they emailed me that my booking didn’t go through after Flight prices increased :(
Do not use this app..!
by Nick Sardar Patel on 2021/09/21 09:07
This is worst app ever you can use in your life..! If you want to get in trouble at last minute of you flight or hotel than only book with this app. They don’t know anything about the flight or hotel, they will just tell you to contact the hotel directly even if you have booked with this app..!
Scam app
by Jbroark on 2021/09/20 20:47
I bought a fly to a Mexico though this company page, I paid a very expensive one because I selected an extra option so that I could cancelled immediately as they offered. 2 days after that I te to canceled and they told me it could take 6 month because, they said, companies have to much cancelations because of COVID (???). I Called them but the don’t answer. There is not other way to contact them. Cancellation is pending since a month ago. But this is not all. They are not online with airlines, they took muy credit card data and purchased in Aeroméxico the most cheep flight with not cancelation option, which I never autorized. And charged the extra cost for them apart, 3 times the cost of the Ticked they buy without my authorization. So, never use this app.
Typical Bait and Switch
by Findus30 on 2021/09/18 19:14
I thought I was getting a marginally better deal than other sites but you have to pay a membership fee to get the deal, which costs more than the expected savings. Other than that, the app was easy to navigate.
EDreams is a scam! Do not use.
by Tropicana g on 2021/09/18 17:44
This is a scam website and app. They will book your tickets and bags and when you get to airport you will NOT have tickets or bags paid for. Do not sure this website or app.
FAKE agency
by Arvissn on 2021/09/17 19:15
It is huge scam going on for a long time. Need to take this down from AppStore
EDreams
by s89col on 2021/09/17 10:19
Great prices
is a fraud
by J09dl on 2021/09/16 20:06
Took my money! Same thing as everyone! The Airline company does not have any information my ticket that I just bought with eDreams. So sad
Not sure if this company work at all
by kenroig on 2021/09/16 17:23
I got stuck in an international airport because they booked me a flight that never exist. Lost my day, had to book for myself for next day and so far havent been able to contact them. Lost my money. Total fraud.
Doesn’t even deserve 1 star… just AWFUL!
by drea812 on 2021/09/14 03:11
This company is a scam. Don’t waste your time or money. Complete rip off!!!
Dont bother
by Annoyed customer #901 on 2021/09/13 17:06
Booked a flight via the site and then they told me the outbound flight was no longer available (that was the only time i could fly). When i asked for a refund, they said i had to deal directly with the airline and even then it would take weeks to get my money back from edreams. Also the flight were the same price directly on the airline websites so not sure what the point was in the first place...
IT’S A SCAM!
by Tbag drag on 2021/09/10 14:35
On February 23rd, I ordered my tickets for Thailand for April 16th. I cancelled that order in March 10th and still no money return (it’s September 10th now). I looked on trip advisor and it says this eDreams thing is a scam anyway. I wish I would’ve known earlier. It’s an Indian based company who pays for members and pays for ratings so please don’t be fooled by them like I was!!
Never again
by MontanaGraphicChic on 2021/09/08 17:30
This has been absolutely maddening trying to login with the booking number and the email when purchasing this package now cannot get into the account with the booking number says email does not match up and no confirmation email has been sent but they had no problem draining the money from the credit card is this a freaking scam?
Scam - prime price is untrue
by LGCWhin on 2021/09/07 09:31
It changed my prime price from 656 to 2346 And it almost got me .... good thing I doubled checked !!!! Never again. !!!! Never and I will share with everyone on social media now
Super
by seta 1970 on 2021/09/05 19:20
Super
Fraud beware!
by gokulkt on 2021/09/03 22:15
Can not find the flight using the confirmation number provided by edreams? They never booked the flight but charged the money. Still trying to get the refund back. Very bad experience. Will not using this website again or recommend it.
I am at the airport I cannot find my ticket
by MiamiCheeky.com on 2021/09/02 19:00
This is so stupid how can I be at the airport I cannot find my ticket in the system your company is terrible
Major bug in Birthdate field needs to be fixed
by Keya Dash on 2021/09/02 02:16
In the Add Traveler screen, when inputting the birthdate you are given three fields to choose the month, day, and year. Whatever you select in those three fields is supposed to populate to the birthdate field. If you select January, and 1, and 1980, it should then write January 1, 1980 as your birthdate—but it doesn’t. It instead ALWAYS writes one day prior, so in this case, selecting those three makes your birthdate December 31, 1979. And I don’t know which birthdate controls by populating onto your purchases, and populates your plane tickets, but if the birthdate is wrong it will be a major problem for boarding planes.
SCAM
by OliverONT on 2021/08/31 02:47
please stay away from this company. i was linked to tickets from their site through a flight aggregator. absolute scam. i tried requesting a refund, doubt it ever arrives.
Error al proceder con la compra
by lolavlorente on 2021/08/30 14:03
No me está dejando continuar luego de poner los datos del pasajero y dirección del comprador… ya me estoy cansando
Buyer beware
by Inexpensive to expensive on 2021/08/25 23:18
Someone else had written about this company it is true. I should have paid attention to the reviews;I experienced something similar … they weren’t willing to reimburse us after canceling…even after purchasing cancellation insurance. Cheap tickets but one pays for the difference one way or another. Finally the airline heard our pleas and they were kind enough, after 2 hours on the phone with them, we were able to obtain a credit for a later trip. I never spoke to anyone at this company. The only way to get help was via Chat which was not at all helpful. Hopefully they learn from this; we sure did.
This is one of the worst sites I have ever used
by terrible service experience on 2021/08/24 15:49
Booked plane tickets online never received email confirmation tried the chat to no satisfaction and there’s no number to physically call a person that will answer the phone never use this site
Rip off company get out before you book
by hpwryhbijgf on 2021/08/23 22:10
Run don’t walk away from this company they steal your money and customer service is non existent. I booked a refundable airline trip as a member, three hours later I cancelled. They never cancelled even though I have emails and phone conversations saying they would. They lied to credit card company and said I never cancelled and now I am chasing with my proof to get my money back. This is a dishonorable company
Worst app
by Majed14248 on 2021/08/23 08:22
Never seen app same as this app we keep waiting more than 3 month to refund till now nothing change and still keep waiting for sure will de activate my account then delete it
Scammers
by Me0H on 2021/08/20 21:57
I wish i could give 0 or minus stars. These guys are scamming people everyday in plain sight. We got scammed by them as follows: found them on skyscanner, purchased tickets from delta, but the app did not give our tickets and instructed us to get them from the counter at the airport. So far just a minor inconvenience but at the airport we learned our tickets do not allow no carry ons and we need to purchase $65 per one. I had specifically purchased tickets with carry on through edreams and confirmed it with them on the phone, but they refused to help.
Horrible customer service
by gggghhhuuuu4329 on 2021/08/19 23:42
It’s absolutely impossible to get a human to solve your problem with a booking or a refund. I have not received my refund even though the airline has already refunded E dreams.It’s absolutely impossible to use the app. It’s useless. I am out over $600.
Very bad software
by 航妈果爸 on 2021/08/18 20:09
It's a terrible APP. My flight was canceled due to bad weather, and the airline refunds and compensation were paid into the account of this software. I tried various ways to contact the customer service staff and told them that my bank card number was wrong. How can the input card number that money draws out from the card be wrong. He's a liar!I don't even deserve one star
I’d leave zero stars if I could
by Scrambler2013 on 2021/08/16 18:27
All of the negative reviews are spot on! The company is a complete sham. They don’t obey their own policies. They seem to be based abroad, which probably protects them from fraud lawsuits. I booked a flight and then cancelled it two hours later because I found a better deal. They claimed to have a 24 hour cancellation window. I have an email confirming my cancellation time. They refunded just the $50 for a $700 flight. When I called to ask, different people gave different answers. One person was a complete ahole and said that 24 hours doesn’t mean 24 hours, but that it is calendar day, India Standard time! So even though I book a flight US EST, if the time in India when I book is 11:59pm, then I only have 1 min to cancel because when it hits 12:01am, my cancellation window has closed! Another person admitted to me that I made the cancellation in a timely manner, but that their back office delayed contacting the airline and that they didn’t want to eat the cost for their mistake. A third person stated that I needed to contact Swiss air directly because they don’t do those sorts of things! I did call Swiss air and after spending two hours on hold, they told me that the ticket was never booked or charged by them! The crooks are just trying to steal money! I’ve filed a complaint with the US Dept of Transportation. These crooks should not be allowed to operate in the US!
It’s a straight SCAM
by lpoland21 on 2021/08/15 22:36
I had my flights canceled and never received a refund even tho the app shows it was refunded months ago. They are impossible to get ahold of and stole over $3000 from me. Currently seeking legal action again them. Do not use this company!
Complete scam site
by Zazz8 on 2021/08/15 00:53
Want your money stolen? Then use this app!! This company must have bought and payed for any 5 stars they have. Only logical conclusion since they are nothing but thieves and liars.
Very frustrating app
by sailingsusi on 2021/08/13 01:25
This is the most aggravating app I’ve ever used. Is confusing and convoluted and so very NOT “as easy as 1-2-3”. the app won’t let me log in and then after 18 attempts, I finally got through but I can’t find my flights!!! I purchased airline tickets as a gift to my kids, and now none of us can find the flight Although I’ve been charged for them! Grrrrrrrrrrrrrrrrrrrrrrrrrrrrrrr 😡🤬😡🤬😡🤬
Una estafa
by Mavalde on 2021/08/12 17:44
A la hora de comprar todo facilidades, no informan de COVID. Imposible hablar con agente.
Getting refund through from this site
by Junquito humacao on 2021/08/12 14:18
I was reading all bad costumer reviews, I’m not taking any risk or chance
The worst app
by FerisB on 2021/08/10 14:57
Don’t download it
DO NOT BOOK THROUGH EDREAMS
by @littletinything on 2021/08/09 21:38
Literally NEVER received boarding passes for my round trip flight booked, Frontier NEVER RECEIVED BOOKING INFORMATION AND I’m out $300 because there is NO CUSTOMER SUPPORT CENTER PHONE NUMBER AND TO TALK TO AN ACTUAL PERSON THE WAIT IS OVER 180 MINUTES. HOW IS THIS EVEN LEGAL?!
😩😩😩
by madadione.md@ gmail.com on 2021/08/04 09:43
The worst company ever they don’t even deserve a 1 star review I am trying to cancel my flight I called eDreams a couple of times with no answer I will never purchase a ticket with eDreams ever again and will tel anyone that wants to purchase ticket from them
Scammy as heck
by lemonbinnie on 2021/08/02 19:01
It’s bad. It’s so bad. They gave me the wrong confirmation code for my flight and the wrong was mentioned in one email and super hard to find. There is no way to contact them as any number does not work snd their chat bot doesn’t seem like it wants to respond to me, at least. This company and this app are terrible. Thank god the frontier lady was helpful. I would give it 0 stars if I could. I never leave reviews but this is incredibly deserved
Horrible
by jfkfjdjdjjdjfjdjdjdjjfjdjdj on 2021/08/02 18:05
EDreams is a nightmare. They are impossible to reach out to. I had my flight canceled and got an email from them to contact them but after days of trying and hours of being on hold I never spoke to anyone. The app gives you the runaround. It’s just terrible in every way.
Sketchy app and website
by Thisguy2219 on 2021/08/02 03:41
I purchased tickets and a week away have still yet to see any type of ticket. Go to input my “ reservation” code and I can never log it in so I have that going for me
Don’t be fooled by the low prices. Worst travel agency.
by zken95 on 2021/07/30 15:06
TL;DR: Horrendous customer service. Lost out on $ booking through them. Do NOT use this travel agency. I usually don’t write reviews for apps but my experience led me to write one to warn others about eDreams. Their customer service is horrendous, the app is poorly designed and there is no way to get in contact with them for a simple refund. I booked a flight through them, but the airline cancelled the flight and issued a refund to the card they used to purchase the flight. However, my own card was still charged. The airline indicated the dispute would be settled with eDreams as the refund was issued. Their chat bot is useless on their site, there is no # you can call, most of them don’t work, and their social media platforms are not monitored/or used. Granted it was not a lot of money as it was a low cost airline carrier, but reading through other reviews; some people are in the same boat at a loss of thousands of dollars. Do NOT use this travel agency!
Garbage
by Oldand Grumpy on 2021/07/28 17:27
Cannot check in to flight. Could not log in even after resetting password
Price change at the time of purchase
by sim411 on 2021/07/27 19:46
I made multiple attempts to book a flight just to find out that “prices were updated” (that is, increased) after I went through all the reservation process. Awful system, time wasting and affecting other vacation choices made on the basis of the prices offer by the app at the moment in began the reservation.
Zero star , negative if possible
by laurenf**edreams on 2021/07/27 06:03
This is an absolute scam.
Scam
by No dream..NIGHTMARE company! on 2021/07/27 02:12
Anyone seeing this app…run! They have taken over $600.00 of my money, never transferred to the airline, and are unable to be reached for resolution. It has been 2 months now. Still no refund. I have filed a police report and have opened a case with my CC company.
DO NOT LET THEM TAKE YOUR MONEY
by Aramsh on 2021/07/26 21:40
They said my ticket is fully refundable. I tried to change some details within an hour, there was nowhere on the app to do it. I tried “chat” which is just a bot and it kept sending me to different places with no luck. They are basically stealing people’s money. No customer service. Why is it so hard to have a cancelation button????? Ugh why did Kayak send me to them??????
MOST FRAUDULENT COMPANY EVER!
by YouJelly on 2021/07/24 19:39
This is THE worst company I have ever dealt with. They refuse to provide customer service number and they send you invalid airline confirmation numbers. There is NO way to cancel or request a refund. It’s a fraud and they should be reported!
No boarding pass
by tedryt on 2021/07/23 21:19
Gave me a fake confirmation number for the airline, and the day before my flight the app kept saying “your boarding passes could not be generated” BUT it also said “arriving soon.” So I tried all day long to contact customer service, (which is non existent) and never got a response. I emailed, called, used the chat bot thing (that does nothing) and still no response. My flight was 8AM, and at 7PM the night before, the app said to “contact the airline.” This sent me into a frenzy, frantically trying to get ahold of the airline because Edreams can’t do its job. I ended up getting a hold of the airline after being on hold for 2 hours, and they said that Edreams had given me an invalid confirmation code. Do not book on here no matter how cheap it is. It is not worth the stress and anxiety it will cause you.
Fraudulent site. Impossible multiple pnr ticket. wont answer calls
by Techychicago on 2021/07/23 15:13
They sell tickets with multiple PNRs through which transfers that are not possible during these covid times. I had my flight cancelled by airlines and i am unable to reach customer service phone (paid option). After average of 40mins of either the agents hangup or the system disconnects. I have not received refund even after the airlines I spoke with confirmed the refund was issued to the agency. My advise is to stay away from this agency. I plan to report this illegal activity to Spanish and EU travel regulatory authorities.
Worst company in the world!
by Ksecan on 2021/07/23 11:54
Scam!!!!! Bad experience!!!Please don’t use this company, because they will cancel your flight and never refund your money.Worst costumer service 👎🏻
Terrible
by ollieluna on 2021/07/23 01:56
This app is awful very hard to navigate
Miserable app and experience
by tobindm on 2021/07/21 04:29
Booked some flights through e dreams saving some money but had some flights get canceled by the airlines and was offered a flight credit and a $70 gift card and all I had to do was rebook a flight to use it. I proceeded to rebook a flight and neither the flight credit or gift card were applied as the rebooking had to be made through an agent. Was able to use the flight credit for another flight but could not use the giftcard as the app continuously asks for login information and nothing changes on the UI and was never able to utilize the gift card… seems like they save you money but a saving a couple bucks just isn’t worth the hassle…
Cannot log in
by Sofia Mariana on 2021/07/20 19:00
The app is not working. I cannot log in and use my prime membership. It is not even sending password reset instruction to my email. Completely useless. I have to do everything via PC.
All lies
by Grnboy on 2021/07/20 11:28
Don’t believe them when it comes to there edreams prime long waits and no help. When I booked the flight they said the carryon was included but apparently they don’t know the difference between a carryon vs a personal bag(small purse or really small bag). I would have booked with a different company if it wasn’t for that.
RUN!!!!!!!!!!
by MIKE.Z88 on 2021/07/19 20:46
DO NOT USE THEM FOR ANYTHING AT ALL EVER!!!!!!
Of course Customerservice
by Mili Tennis on 2021/06/06 14:50
To make you really look and act good would be a little better contact with customers who are in panic because of everything happens to us all. I wanted one day earlier flights and more than a day nothing happens and they fly tomorrow so I had to buy your ticket. Very slow response unfortunately otherwise good.
WORST EXPERIENCE EVER
by venissa1970 on 2020/07/05 20:35
DON’T EVEN BOTHER TO DOWNLOAD THIS APP UNLESS YOU WANT TO GET RIPPED OFF!!! I have never given a bad review to an app, but wow was I really disappointed with this one! I booked a flight and I had to cancel it. I tried to cancel on this site but because it was a low cost airline I had to cancel through the airline, which I did. The airline cancelled the flight and refunded the money, but it was refunded to this site, because that’s who I purchased the ticket through. So I have been trying to get a refund from the site and cannot even get through by email, or a chat or the phone! Worst customer service! They had me chatting with a robot who said I could not be assisted until 7 days before my flight so I tried to contact the site 7 days before my flight and now they have no record of a transaction! Still have not spoken to anyone, or received any kind of response! It’s over $500 that that I paid for the flights, and obviously I don’t have that kind of money to throw away or I would not have sought out a site for discount flights in the first place!!! If I could give a negative star I would! So disappointed!!!
Worst app and company
by Adelina91 on 2018/01/08 16:46
The company is not consistent with their “policies”. Makes me think some are made up to profit as much as they can from you. I’m writing this review because of 2 different incidents. One time I booked a flight and 3 months before the flight I had a health problem and had to cancel the reservation- no refund from their end of the line. Fine. The other time I book a flight, I make sure I put my passport name as a passenger except the app saves the as the passenger the name that was on the credit card I used to purchase the ticket. All my other inbound flight have the right name except the edreams booking. Didn’t even noticed the problem until 2 days before my flight. I call them to tell them about their mistake and they say the only thing they can do to fix my name is to cancel my reservation with full refund (2 days before my flight i get full refund but not 3 month before my flight like my previous reservation) and make a new reservation with the new name and pay the amount the ticket costs now. WHAT THE HECK! Never again I’m deleting the app and never use this company.
Don’t Get Scammed
by Dachael on 2021/07/11 14:24
TLDR; eDreams took my money and never booked my ticket. Ruined my flight and the end of my vacation. I purchased a flight through the eDreams website after being redirected by a search engine. I downloaded the app and received my confirmation number and everything. Only when I got to the airport, the airline informed me that this was a third-party confirmation number, and that I needed my airline confirmation number, which was suspiciously missing. I contacted eDreams customer support every way I could, told them it was an emergency, and kept getting redirected to places I had already been, and used all the time I had put into getting there early. Turns out that eDreams took my money and never actually booked the flight. The airline had absolutely no record of me or my ticket, and the eDreams app wouldn’t even let me request a refund, since you can only request refunds once you have your airline confirmation number. I had to get a different flight to a different city and take a bus home at 4am. What an absolute nightmare.
BEWARE
by CooleyDaDon on 2021/07/19 17:39
Be careful calling into customer service, super fishy. I booked a flight through them, and they sent me a $60 gift voucher to use towards my flight. So I called customer service to book another flight and he asked what the voucher number was to deduct the cost... didn’t book the flight and they took the voucher. Also I am a prime member so I called in to make some changes and they asked me for my email which is reasonable.. but then they asked for the password too??? That was super fishy to me. Still waiting on a refund from these people from JANUARY… it is now July, at this point it seems like a total loss. And of course everybody is Indian lol that doesn’t make it any better, no offense. They tell me something different every time I call them about my refund from a canceled flight. THANK GOD I had other money because I would have been stuck in the UK, and I live in the US. Had to pay full price for another ticket home and still haven’t gotten the money back from the flight they canceled. DONT USE THEM PLEASE
Don’t be fooled by the low prices. Worst travel agency.
by zken95 on 2021/07/30 15:06
TL;DR: Horrendous customer service. Lost out on $ booking through them. Do NOT use this travel agency. I usually don’t write reviews for apps but my experience led me to write one to warn others about eDreams. Their customer service is horrendous, the app is poorly designed and there is no way to get in contact with them for a simple refund. I booked a flight through them, but the airline cancelled the flight and issued a refund to the card they used to purchase the flight. However, my own card was still charged. The airline indicated the dispute would be settled with eDreams as the refund was issued. Their chat bot is useless on their site, there is no # you can call, most of them don’t work, and their social media platforms are not monitored/or used. Granted it was not a lot of money as it was a low cost airline carrier, but reading through other reviews; some people are in the same boat at a loss of thousands of dollars. Do NOT use this travel agency!
Must read this and reconsider using this. Worst ever experience.
by HorsemanYJ on 2021/02/13 22:39
Last month, I booked an international flight for a family emergency. It was 96 hours prior the flight schedule when I made reservation. Because I had to travel with my pet dog, I had to add her on my flight ticket 48 hours prior the departure time. So I called the airline to add her.. I gave them my reservation info and they said it didn't exist. The reservation provided by eDreams didn't exist.😇 So I called eDreams at least 5-6 times to get refund within 24 hours of reservation and even after that, they didn't refund my money and until now, they have not. They have worst customer service. Their refund system is most terrible one I have ever experienced. If you are used to those flexible refund systems that most American travel agency websites have, then try to avoid using this eDreams. They are unlike what you experienced. I tried to save less than $100 and I lost whole $600. I definitely DO NOT recommend this app/website.
I’d leave zero stars if I could
by Scrambler2013 on 2021/08/16 18:27
All of the negative reviews are spot on! The company is a complete sham. They don’t obey their own policies. They seem to be based abroad, which probably protects them from fraud lawsuits. I booked a flight and then cancelled it two hours later because I found a better deal. They claimed to have a 24 hour cancellation window. I have an email confirming my cancellation time. They refunded just the $50 for a $700 flight. When I called to ask, different people gave different answers. One person was a complete ahole and said that 24 hours doesn’t mean 24 hours, but that it is calendar day, India Standard time! So even though I book a flight US EST, if the time in India when I book is 11:59pm, then I only have 1 min to cancel because when it hits 12:01am, my cancellation window has closed! Another person admitted to me that I made the cancellation in a timely manner, but that their back office delayed contacting the airline and that they didn’t want to eat the cost for their mistake. A third person stated that I needed to contact Swiss air directly because they don’t do those sorts of things! I did call Swiss air and after spending two hours on hold, they told me that the ticket was never booked or charged by them! The crooks are just trying to steal money! I’ve filed a complaint with the US Dept of Transportation. These crooks should not be allowed to operate in the US!
Scam Dreams
by Furuigakko on 2020/04/08 23:48
Good luck if you need any customer service. They lack customer service: long phone wait times, a non-functional email address, a fake Twitter support page. I’ve been waiting to get a simple refund for months now; I have all the documentation required. Lack of response and very unprofessional when I do get one (they repeatedly ask for my email and booking number when all they have to do is scroll up in my Twitter DM). About the app itself, this is when the problem started. About to book a flight, the app timed out during the payment stage. So I book directly with the airline instead. Hours later I get a confirmation email from Edreams; now I have a double booking. I keep the direct airline reservation because I don’t want to reward a company with a poorly designed app. 2 months later this matter has not been resolved. User, buyer beware: Edreams will not help you. Scam Dreams is more appropriate for this joke of a company. You guys are ripping consumers off!
Customer service nightmare
by wfcinkr90 on 2018/09/09 07:03
I have used eDreams for the last 4 years for my traveling . I never had an issue till I had to call about my flight and transfer time . I never had this type of experience before with over the phone customer service. I asking to increase my transfer times (i was flexible with dates ) . I was told to call back every 25-15 hours to get updates . I did this for about 4 days till I lost it . The customer service rep would cut me off while talking. They would mute me middle of talking . They keep confusing me , telling me I said this and not that . I felt like trash every time I got off the phone with them . I did yell at the manager because he just kept cutting me off and not letting me speak. I felt like I was getting scammed and gas lighted by the csr and the csr management. I am very disappointed in eDreams for having poor customer service .
Nearly twice more $ than booking directly
by Loretta Lo on 2021/07/03 05:58
I thought I was booking thru Kayak. When I chose a Frontier round trip, suddenly I was working with eDreams instead, though within the Kayak app. I expected the low price of the flights to be added to with luggage fees, etc. My total cost after paying for luggage, customer service fees- what??!!- was $220. Okay. Then I received confirmation emails from both eDreams and Frontier. Frontier total cost was $136. So it seems to me that I was scammed into paying an additional $84, which was charged to my card immediately. Very disappointing. I guess the point of eDreams is to act as a sort of airline concierge, as they check you in automatically. This was not made clear when I was simply attempting to book an inexpensive flight.
Great seller, good deals, okay app
by Agogo2 on 2019/07/10 19:50
Like everything I purchased so far (international flight+hotel)... but, I had to change my travel date, which was no problem when I called it’s 24/7 customer service. I paid extra and the service was prompt. The problem is that I don’t get any updated information on the website, nor on the app. I called 3x in two days and each time the customer rep told me to wait 3-4 hours for the app to update. First of all, 3-4 hours for an update is ridiculous in now these days. Secondly, I have waited nearly 24 hours and still don’t see my new travel date. No sense of guarantee and confirmation. Conclusion: not agile for any change of plan.
Stay away!!!!!
by Melin M.C. on 2021/11/26 20:21
The only good thing about this app has to offer is cheap prices. My flight got canceled allegiant send a refund and edreams use a different card number that was not mine to pay for my ticket they kept the refund and I still cannot contact them. Going through security my boarding pass, which I was using through the edreams app was showing up in valid and I have to go to the desk and pay for a printed version of my boarding pass I spent two hours waiting for allegiant representative to answer the phone for them to inform me that edreams is known to be very fraudulent!! On top of that when my flight got canceled I did not receive a notification for over an hour after, informing me that the flight got canceled. Luckily, I was already there and had paid for a different flight.
Scam app
by Jbroark on 2021/09/20 20:47
I bought a fly to a Mexico though this company page, I paid a very expensive one because I selected an extra option so that I could cancelled immediately as they offered. 2 days after that I te to canceled and they told me it could take 6 month because, they said, companies have to much cancelations because of COVID (???). I Called them but the don’t answer. There is not other way to contact them. Cancellation is pending since a month ago. But this is not all. They are not online with airlines, they took muy credit card data and purchased in Aeroméxico the most cheep flight with not cancelation option, which I never autorized. And charged the extra cost for them apart, 3 times the cost of the Ticked they buy without my authorization. So, never use this app.
Confusing and poorly designed app
by c771456 on 2020/09/17 00:51
I have been notified my flight has changed multiple times. It gives me instructions to log in and accept or request a refund. There isn’t any place to actually do this. I sent an email which wasn’t easy to find the address. I did get a response a few days later to wait until a week before our schedule departure. I understand, during these very unusual and trying times, personnel is short and everything is backed up but I believe I am owed at least some assistance on what I should do at this point. This was my first time booking through eDreams and I promise you, it will be my last. I suspect I am out the money I paid to book the flights and I have no where to turn for help.
Worst customer experience I’ve ever had in my life
by formerowl11 on 2021/05/05 12:56
DO NOT USE EDREAMS!!!! I have been flying for 20 years and can say I’ve never experienced anything like this before. When you purchase a ticket and it states “carry on bags included” and then you come to find out that it was marketed incorrectly (aka no bags included” their team had responded with nothing other than making me feel like an absolute idiot on the matter. I’m blown away by their lack of empathy and response with all of this and have now been charged more than double what I originally paid for the flights purely because they marketed it completely incorrectly There are hundreds of sites out there that do the same thing, I highly recommend you find ANYONE other than edreams to purchase from.
Absolutely love this app and company!
by j0hana on 2019/06/02 19:38
I have been flying though eDreams for years now? Never had any issues, everything is legit, and if you subscribe to their mails you are bound to save some money! I used their hotel 50% off hotel coupons multiple times, and got to stay at even better hotels for the same price. You can link all your mile collecting clubs to your eDreams profile and never worrie about digging up the info every time you want to earn miles! Big bonus for me! Keep it up!!
Miserable app and experience
by tobindm on 2021/07/21 04:29
Booked some flights through e dreams saving some money but had some flights get canceled by the airlines and was offered a flight credit and a $70 gift card and all I had to do was rebook a flight to use it. I proceeded to rebook a flight and neither the flight credit or gift card were applied as the rebooking had to be made through an agent. Was able to use the flight credit for another flight but could not use the giftcard as the app continuously asks for login information and nothing changes on the UI and was never able to utilize the gift card… seems like they save you money but a saving a couple bucks just isn’t worth the hassle…
SCAMMERS!
by jbellows7 on 2021/06/23 21:56
Booked a round trip flight $35 from Phx to Utah through Frontier. Only sent me confirmation for returning flight. The other confirmation # for flight to Utah was invalid. Frontier said it doesn’t exist! Frontier told me to call EDreams. The automated phone line told me they don’t deal with flights until two weeks prior to flight that hung up on me. Send message to customer service through their website and have yet to hear anything back. Just do a simple google search and you will find the mountain of complaints. There Instagram does not allow people to comment on their photos…. I ended up booking a flight directly through Frontier to fly to Utah. I hope the flight back works…
DO NOT USE!
by Galloway Run on 2020/11/21 16:39
This feckless company delivered the worst customer service I have ever experienced! EDreams takes extra money for a flexible ticket and then when a change was required, due to a cancelled connecting flight, EDreams claimed they were unable to make any change. Why take the extra money for a “flexible ticket?” I asked why they refused to reach out to the airline and they had no answer. This is a tech company out of India that is pure algorithm and no personal feel. Go directly to the airlines, don’t gamble with this nonsensical “travel agency.” Other airlines and travel agents are going out of there way to help customers during these unprecedented times, but not these people. Stay away!
Cancellation
by Hamo8999 on 2020/10/03 05:02
I live in the USA. This is the worst agency I have ever booked a ticket from it. Please please do not book your ticket through this agency if you needed help, cancellation, or change the date. They will never ever respond to you. I booked a ticket for October 17 and I had to travel on September 17th. They never changed it and they never respond me I sent them more than 100 emails! I had to book another ticket through different agency to leave on September 17th. I paid edream 1300$ and never got refund. Now I need to go to court or something to get my money from this worst agency so call edream. Oh another thing you should know the phone numbers they have none of them work.
This company is a scam
by Swerdk on 2021/05/03 14:10
They tell you they have 24 hour customer service but don’t tell you that their phone lines are always too busy and just hang up on youOpposed to putting you on a Q and waiting your turn or giving you a call back time when they will get in touch with you.. When you finally do get through speaking to someone through the online portal they promise you they will cancel your subscription but they never do hoping to capture the $59 yearly nonrefundable fee. I am disgusted with this company the only way out before that fee gets stuck on me is to cancel that credit card used. Don’t ever use these people please
EDREAMS customer service
by Reecarrdough on 2021/06/26 21:07
Easy to book yes. Customer service doesn’t exist with this company. I booked a last minute trip today. For 4:42pm. Airplane got delayed to 7:02pm I wanted to cancel. I thought it was going to be easy to cancel because EDREAMS advertise free rebooking and cancellation. Waited over 30 minutes to get a representative. I’m still waiting at this moment. I decide to contact FRONTIER airlines as well about the delayed flight. I want to cancel my $189 flight and they were going to charge me $102 for a cancellation fee. It isn’t my fault that the flight got delayed. I paid money to leave before 5pm. Don’t advertise free cancellations if you can’t follow through with your promise.
Office Assistant
by azucena macias on 2017/10/06 16:29
Great only service. I like how fast it gives you the results when searching for a trip. However it took me several times back to book the same search while I was processing the payment. It kind of scarred me thinking that it was a scam. This is my 3rd time using this page and I really love it. I witch I could see the translation of euros payments in US dollars at the time of purchase. That will give an idea of how Mach I am paying in USA dollars at the moment.
Buyer beware
by Inexpensive to expensive on 2021/08/25 23:18
Someone else had written about this company it is true. I should have paid attention to the reviews;I experienced something similar … they weren’t willing to reimburse us after canceling…even after purchasing cancellation insurance. Cheap tickets but one pays for the difference one way or another. Finally the airline heard our pleas and they were kind enough, after 2 hours on the phone with them, we were able to obtain a credit for a later trip. I never spoke to anyone at this company. The only way to get help was via Chat which was not at all helpful. Hopefully they learn from this; we sure did.
Major bug in Birthdate field needs to be fixed
by Keya Dash on 2021/09/02 02:16
In the Add Traveler screen, when inputting the birthdate you are given three fields to choose the month, day, and year. Whatever you select in those three fields is supposed to populate to the birthdate field. If you select January, and 1, and 1980, it should then write January 1, 1980 as your birthdate—but it doesn’t. It instead ALWAYS writes one day prior, so in this case, selecting those three makes your birthdate December 31, 1979. And I don’t know which birthdate controls by populating onto your purchases, and populates your plane tickets, but if the birthdate is wrong it will be a major problem for boarding planes.
Worst Travel Agent Ever Used
by catcatcatcatcatcatcatcatdog on 2020/08/09 19:06
I bought a ticket on Edreams for Bali a few months ago, only to find out days later that the wedding was moved to June due to COVID. It’s been over a month since we emailed, tried calling, and sent in a request to change the dates and we have not received one bit of communication since. I understand that it’s busy with everybody trying to cancel rn, but they could at least tell us what’s going on because the bride and groom had the same thing happen to her, and her booking agent contacted them back the NEXT DAY. I’d change this review if somebody, anybody, could just message us and say ‘hey man this is what’s going on.’
App doesn’t update flight info
by middlechildmk on 2021/10/12 02:23
I’ve had a terrible experience with not being able to get in touch with eDreams about two different trips I’ve booked through them. Both times, when I had to change a flight or when the airline cancelled me flight and rescheduled it, the app wouldn’t update my flight information. So if it doesn’t update the information, what’s the point in having the app??? Also a terrible experience with customer service and getting my issues resolved, but that’s technically unrelated to the app. Still, the app doesn’t do what it’s supposed to.
Poor service, poor app
by Drakutis on 2021/06/05 16:16
I received two emails over the span of a few hours saying tnat during the booking process, ticket prices increased first from $416 to $425 and then to $430. I called to authorize the first increase and waited over the phone for over an hour before someone picked up. I am currently on the phone, on hold, waiting so far over another hour to cancel, since you can’t cancel from the website or app. I don’t know if they are a scam or not, but this is beyond unacceptable and will NEVER use them again. I just want my money back. Update: I booked with another site with no problems, and no repeated requests for more money because the fare increased during the booking process. And the fare was cheaper for the same flight. My bank prevented the charges from going through. Maybe they saw something I didn’t? No problems booking the new flight. Use them at your own peril.
The phone line does not work
by jamassar on 2019/08/26 15:17
I’ve been trying to change a flight and the app just directs you to a phone number. I’ve tried 3 times but the automated selections do not work. “Please press 1 to change your flight, etc...” I keep pressing 1, trying 1#, #1, calling back and trying again. This is frustrating since it seems like something that should be covered by the app or at least direct you to a working phone number.
Poor privacy, very poor service
by QuantumPast on 2021/05/02 17:28
This app shares my geolocation data with too many providers. (See for yourself when you selectively enable cookies. Why do apps need cookies? Or is it apples app tracking feature exposing this privacy loss?) The service itself is very poor. I paid for trip insurance but did not get any policy number to use to file a claim. Customer service representatives did not know the right policy number either. The worst part is the trip cancellation due to Covid-19. Not only did I lose half the money, it seems edreams will take a whopping 120 days to return the money!!
Status forever pending
by Mrdday on 2017/12/16 00:37
I didn’t get to fly with this site... I booked it the flight, and my status is still currently “pending”. It charged, refunded, and charged my account several times and now I am at the airport, missing my flight and I have to figure out an alternat, likely more expensive plan. I’m totally screwed because I need to go and the next flight isn’t for hours, and now I’m gonna have to spend extra money at the counter. I must now find their email address and cancel this whole thing with them. And they’d better give me all of my money back. So stupid. Thanks for screwing the entire thing up. 👎🏾
Scam?
by zooflower on 2021/07/08 02:11
I booked a ticket yesterday and still haven’t received my tickets yet. It’s been 20 hours. I booked hotels and other connecting flights already. Now I’m concerned that the tickets were not booked. I couldn’t get a hold of anyone. I waited on the chat to speak to an agent. After almost 50 minutes, I got a message saying that all agents are busy, I was asked to start over. Now the wait time is 76 minutes. I can’t book another ticket as it’s not 24 hours yet. I’m stuck here. Then I saw all the negative reviews online. I wish I read those before I book this ticket😂
Fraudulent site. Impossible multiple pnr ticket. wont answer calls
by Techychicago on 2021/07/23 15:13
They sell tickets with multiple PNRs through which transfers that are not possible during these covid times. I had my flight cancelled by airlines and i am unable to reach customer service phone (paid option). After average of 40mins of either the agents hangup or the system disconnects. I have not received refund even after the airlines I spoke with confirmed the refund was issued to the agency. My advise is to stay away from this agency. I plan to report this illegal activity to Spanish and EU travel regulatory authorities.
Avoid!
by Scottie Medic on 2021/02/03 17:51
This company is awful and their customer service is terrible. Their website/app say one thing but they do something else. Hopefully you don’t have to change your flight for some reason...it’ll take over two days after submitting the request on the app before you get frustrated enough to call, just to find out you have to pay 4x the amount even though looking up the same flight without having to change is cheaper than changing it. They are ridiculous! Please...for your sanity...DO NOT USE THIS APP!!!
All positive reviews are fake! Avoid!
by mahmoodreza dehghan on 2021/10/06 11:31
I do not know how average stars for this app is 4.5. If it was possible I would select 0 stars! Booked a return flight with them, airline canceled my flight 3 months ago and they yet have not refunded me. The funny part is they did not even tell me the refund amount because they “do not know and hopefully it should be half of the total amount”. Again, airline(!) canceled my flight and they are not even know the refund amount, lol. Avoid at all cost, pay some few bucks more but do not book with them
HORRIBLE APP EVEN WORSE COMPANY
by JCA15151 on 2020/02/02 03:11
I was somehow misdirected to this website but was willing to give it a try. Rates were MUCH higher than booking directly(found that out later). After i agreed to a price, I get an email 10 seconds later that the price is higher by $5 and I have to “confirm” my travel. Tired to call them after hunting down a (hidden) customer service number — no answer; just dead air. No response to email and no visible way to “confirm” via the website. Finally, entire trip was canceled (winning) and I rebooked directly. Never again.
Another useless bait and switch app...
by HerFuzziness on 2019/05/28 11:44
The days when apps gave you discount flights and actually honored them are clearly over. For months now, literally all of these apps (Kayak, Skyscanner, Momondo, etc.) all advertise the same “bait” prices indefinitely, then double or triple the price once you click on the link to pay. eDreams literally says “final price” at the TOP, then triples when you click to pay. Gonna hafta assume these app creators are actually conspiring with the airlines to make it appear paying retail is a bargain compared to a trumped up bait and switch price. What a shame.
Scammers
by Me0H on 2021/08/20 21:57
I wish i could give 0 or minus stars. These guys are scamming people everyday in plain sight. We got scammed by them as follows: found them on skyscanner, purchased tickets from delta, but the app did not give our tickets and instructed us to get them from the counter at the airport. So far just a minor inconvenience but at the airport we learned our tickets do not allow no carry ons and we need to purchase $65 per one. I had specifically purchased tickets with carry on through edreams and confirmed it with them on the phone, but they refused to help.
Problems with the app
by yxng Lu Lu on 2021/05/15 15:26
I put my information in like my date of birth and the month is right and year too it’s just the day like my birthday is on the 11 I put it on the 11 and it says 10 I hope this doesn’t mess up my flight, and when booking a flight I couldn’t even put in my information I had to close it like 2 times for it work.
Unprofessional and buggy
by chumak666 on 2021/04/04 20:39
In the morning booked evening flight. I was waiting couple hrs for flight confirmation but didn’t receive it. Customer support couldn’t give me any info about my flight confirmation and after 1 hr on the phone they told me they are canceling my booking. I contacted airline, they said they never received booking request from eDreams. But now I have to wait 3-6 month for refund because they are waiting refund from airline. Why does it take so long to get refund if airline never received any requests from eDreams?
Meh
by Mpilchuk on 2017/09/07 19:23
There is a pop up at the top middle of the screen that says 'Tell us how you are enjoying the app' and the only button to click on says 'I like it'. This is not the place to ask for feedback. Wait until I use the app to ask. As I was adding in the 'Stored Travelers' area, after I put all the info in the fields, the app crashed loosing my info. There is incorrect info being pulled up in the app. IAD is not in Arlington County. This is probably not the apps fault. It is probably pulling info from elsewhere. The developers were quick to contact me about my original review. Unfortunately the link to contact them directly only took me to the main web site. On the plus side: It did correctly retrieve my reservation when I asked it to, so that works. It seems to be maintaining the correct data in my stored travelers area.
Scammers
by Newgit on 2021/07/06 05:26
I have been trying for days, and days for them to respond on this app, and on the website. The app doesn’t work. They are scammers. I “have a flight” in 2 days but they have been “processing” it for 2 weeks and won’t give me my ticket. So I guess I’m stuck in a dangerous country I’m trying to get out of. They already took my money, but they haven’t responded to over 50 emails, messages, their own chat bots and agents who never answer. This app doesn’t work at all. Stay away from this company. They are extremely volatile.
Ms Chapman
by deborahannchapman on 2020/11/30 12:55
I am totally disappointed with the service I am receiving with the changing of my flight. I have done nothing but sit on my phone all afternoon trying to sort my flight out which was cancelled by Turkish Airlines. When I purchased this ticket I bought insurance. 1. I’m told by your customer service that I have to make changes for flights. My flight from Durban to Johannesburg needs to be changed and your customer service says I need to make the changes. Surely if I bought my tickets trough your agency you should be sorting this out as it is not my fault the change has to be made. If I bought the ticket through e dreams it’s your responsibility to make changes to my flight if I’m not the one requesting the change. Plus I took out the insurance. I must say I am totally disappointed in your company. Deborah Anne Chapman
Scam company!
by BirdLaw99 on 2021/11/15 05:08
Booked a round trip flight through eDreams.. only the return trip was confirmed which is useless if I can’t get to my destination. They still charged me the round trip price with no refund. Impossible to speak to a human in customer service or cancel the entire flight. Had to report the transaction as fraudulent. Thank god my credit card company took care of me. Save yourself a lot of rage and just flush your money down the toilet before considering trying to book a “flight” through eDreams.
Do not purchase ticket on this agency
by firstresponder! on 2021/10/06 19:14
No costumer service and support. No contact number to contact with. Chat booth is robot, doesn’t answer your questions, tried to cancel the booking but no answer or feedback from the chat or email. Don’t trust this site. Don’t be persuaded by their prices. They are like a bogus. The chat person is in a rush to close the conversation. They should be blocked from the searching engine as they don’t have credibility. Google, you should be taking this choice to the flights!
Take your money within second, take 4 months for refund
by quinn09231995 on 2021/06/09 11:41
I booked a trip to PHL from SFO on 8/5, then i realized that I need to flight earlier. After a confusing guide of the chat bot and an hour of waiting for customer support, they ask me to contact the airline for a confirm of refund. Which I did, then they ask me to copy and paste the refund before proceed and send them a copy. After everything the customer service inform me that it will take 120 days for refund. This is too much work and stress for a refund.
Horrible service! Buy your ticket in other web site.
by kxv55555 on 2021/12/01 18:52
I bought my flight on November 3 at 7:00 pm and cancel by the app on November 4 at 10:00 am. I can’t request the full refund of my money by the app. I try to call them but it is so hard to communicate with them because the representative customer service answer from India and this guys can’t speak English. If you plan buy your tickets for this web site be ready to lose your money even if you buy a insurance of free cancellation.
Beware!
by jfordwolf on 2020/05/20 06:17
Whoa! I just booked a trip to visit family and this website sent me a bogus check-in number for Alaska. When I tried to request a refund, their app tells me it doesn’t recognize the booking number that was sent to me via email. When I tried to call the customer service number, I got a recording that the number was no longer available. I am just getting started on working these scammers over, but save yourself some time and look elsewhere.
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All Versions
4.0
10,721 total
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833
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Current Version (4.229)
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815
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309
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140
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