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App name
My Disney Experience
Description
The official Walt Disney World® app! Now it’s easier than ever to plan and share your vacation details—at home and on the go. - Quickly access real-time wait times, park hours, Character greetings, parade showtimes and more. - Use the interactive, GPS-enabled map to explore Walt Disney World Resort and easily see the dining options, attractions and more nearest to you. - Find your way around with step-by-step directions to locations across Walt Disney World Resort. - Purchase your theme park tickets.† - Browse restaurant menus, make dining reservations, modify existing ones and even order your meal right from your phone at select locations. - Download, edit and share your Disney PhotoPass photos and videos throughout your vacation once you’ve purchased Memory Maker, a product that gets you unlimited photos taken by our complimentary photographers at select locations. - Search and filter activities to find exactly what you’re looking for. - Keep select Disney Resort hotel reservations, dining plans and activities organized—all in one spot with My Plans. - Save time by starting your Disney Resort hotel check-in process right on the app. - Visit My Account to manage your Disney Resort reservations, tickets, MagicBands and cards, share plans with others and sign out. - Share plans with others through Family & Friends. Discover official content for Walt Disney World Resort, including our 4 theme parks (Magic Kingdom® park, Epcot®, Disney’s Hollywood Studios® and Disney’s Animal Kingdom® park), 2 water parks (Disney’s Typhoon Lagoon and Disney’s Blizzard Beach), Disney Springs, select Walt Disney World Resort hotels and ESPN Wide World of Sports Complex. †Ticket sales are for residents of the U.S. and Canada only and may not be available in some countries. Ticket prices are in USD only. Have questions, problems, comments or suggestions? Reach out to us at app.support@disneyworld.com. Connecting to the Internet in the parks: Without a strong Internet signal, wait times, park hours and schedules may not update accurately. You can see if your device is connected properly by checking under Settings. Note: Some features in this app will require your full name, country, birthdate and email address, as well as access to your location data. If Bluetooth is enabled on your device, this app will also collect your precise location information through beacon technology in order to improve your in-park experience, such as wait times. To facilitate the sign-in process, the app will also require access to your email address, stored within Account Manager. This app will request access to your camera to scan credit cards for purchases, link tickets and passes to your account, and scan and link PhotoPass cards. The app will request access to your external storage to cache certain data for offline browsing. The app will request access to your contacts to assign purchased PhotoPass images to your contacts. Optional planning tools may also ask you to provide details about your travel party. Some features in this app include the ability to make purchases and will require a Wi-Fi or mobile carrier data connection. Guests must be 18 years or older to make purchases. Before downloading, please consider that this app contains in-app purchases that cost real money. This app provides you with the option to receive push notifications for information relating to your visit to a Park or stay at a Disney Resort hotel. Terms of Use: http://disneytermsofuse.com Privacy Policy: https://disneyprivacycenter.com Your California Privacy Rights: https://privacy.thewaltdisneycompany.com/en/current-privacy-policy/your-california-privacy-rights/ “Do Not Sell My Personal Information” Rights: https://privacy.thewaltdisneycompany.com/en/dnsmi
Can not add multiple gift cards to purchase
by Ank@re on 2020/12/04 04:22
Can not add multiple gift cards to purchase
Difficulties with ordering food
by Marygraham:)) on 2020/12/04 01:45
Maps are great, too many difficulties with order food. No one with IT could get kinks worked out. This caused more trouble than I wanted on a Disney trip.
Seriously?
by Dsmrossi on 2020/12/03 20:08
I don’t know what happened to hospitality here, but unless you have a smartphone and know you have to make online reservations ahead of time, good like having a bite with your family. I asked a staff member how to make the reservation and she said “use the app, I can’t answer any questions about the availability” Ok great, so sure thing, I download the app and get on, NOTHING. So I guess I’ll sit here and try to find a shack I can eat a chicken leg at. So much for the magical experience...
Disappointed
by double Gigi's on 2020/12/03 17:30
Forest trip to Disney with grandson for his 6th birthday. Magic Kingdom was great! Today at Hollywood Studios so many rides/shows are not available.....at 7am theStar Wars ride was already full and the lines were VERY LONG!!! I recommend waiting until all restrictions are lifted if you want to come. Unfortunately our trip was already planned and paid for. Cast members great with everything!!! Too bad we had to pay full price for today. Won’t come back.
Familia Dominguez-Ciscomani
by Pastor Fco on 2020/12/03 14:39
Everting 👌🏻EXCELENTE💪🏻😉
Terrible app and service
by nopornographymom on 2020/12/03 06:29
This app will not let both parents link their tickets (so in our case only the one who bought them had access) which makes ordering food and many other things more difficult. It wouldn’t link my credit card. It doesn’t recognize where you are and sort rides/restraunts by the park you are actually in or distance from you. Once you find where you are and zoom in there it doesn’t remember that and defaults back to magic kingdom each time you are looking for ride times even if you are in a different park. The Hollywood Studios que system for Star Wars is completely deeply fundamentally flawed, and should go back to the fast pass method immediately even during a pandemic! Locals with season passes can try daily to get in making it almost impossible for people who only have a one day window to get in to do so. Are they giving all the reservations to people staying in Disney properties? You literally have a less than a 2 second window to get in on the Star Wars Que and if you haven’t practiced before the day of you won’t know what to do and how to do it fast enough (without reading to confirm all members of your party are on your reservation there...) There is no way you will get in because it is a 2 step process that is literally booked and over with in 2 seconds at 7am and 2pm. If paying over a thousand dollars for your families day in the park and not being able to get on the big Starwars ride would upset you ... then head to The Wizarding World of Harry Potter on the Universal duo park admission instead or pick a different Disney. Our family had very limited days/time and $ there and we should definitely have tried Animal Kingdom instead of Hollywood Studios which resulted in a LOT of tears. I will never go there again. (FYI When they were open pre-pandemic) I can say for sure that California Adventures is Superior to Hollywood Studios, and Disneyland is far superior to Disneyworld.
App won’t stay open
by tsnowtiger on 2020/12/03 00:34
App won’t stay open
How to log out?
by nskdiebvagaikeb on 2020/12/02 13:34
Not easy to find. Then when I finally round “sign out” I hit it and it returned me to the home Page???
Jade in resort reservations
by knitrd on 2020/12/02 00:44
Our experience with Jade was fantastic ! She went over and over helping us. Jade is a perfect example of what a Disney cast member should be and made us feel very important ! Thank you Jade your the Best ! Thank you Robert and Nancy Snyder
The map
by minnie4me on 2020/12/01 19:51
The map needs to be interactive and show you where you are. It’s difficult to use.
Stat wars queue
by hfhuufh on 2020/12/01 19:38
Join on time twice and was not given boarding pass. Con to get Star Wars people to come visit with no opportunity to ride.
Rise of the resistance
by hsynepig on 2020/12/01 19:28
Trying to get on is ridiculous. People who are not technically proficient can’t even try. I would rather wait in line
Glitches
by Theme Park Mom on 2020/12/01 16:25
Not a fan of the app at all. There’s constant glitches such as scheduling reservations etc. experience family vacation with poor technology.
Improve restaurant reservations
by cheers brah on 2020/12/01 15:30
Allow filtering by park for restaurants
So helpful
by Plubious on 2020/12/01 13:36
Using this app has really made the trip easy to know where we are going and what days we have each park. It had been SO helpful Plubious
Marc
by hgfvhugvbh on 2020/12/01 04:56
Horrible, horrible service. Too many problems to discuss. Horrible!!!!!!
Swj ruining Disney
by Huh crash on 2020/12/01 01:17
SWJ are ruining the Disney experience in the park
AMAZING
by DisneyWisher on 2020/12/01 00:46
It makes doing very in the parks so much easier all your plans in one place. It’s also super flexible, if you don’t like something change it. And it’s super nice getting to do this on the go anywhere I am in the parks
Wayne Grumney DVC Member
by asfghjk5 on 2020/12/01 00:15
Checked in twice (on line and at Front desk of Polyn.)before arriving at Park (Studios). We were not admitted to Park, had to STAND IN LINE FOR HALF AN HOUR at Guest Relations to get it fixed...all you do at Disney is stand in line ALL DAY even when you do everything possible to avoid it...NOT HAPPY!!!
Loading forever
by Devina g on 2020/11/30 21:21
Added my card four times and keeps loading then kicks me out
Virtue Queue
by Peter8828 on 2020/11/30 19:20
Virtual queue for raise of the resistance is poor. Got a already to go, but system glitches and ended up losing out. Tried numerous time at 7 am and 2 pm in the park with no luck.
App freeze on iPhone
by eeerrr2222 on 2020/11/30 18:47
Can’t even order any food on the Mobil app. Won’t bring up party for queue.
Rise of the Resistance
by Tarkus333 on 2020/11/30 16:07
You can’t get on this ride unless you are in a cue group, which is available on the Disney app. Which of course does not work. They said you can sign up at 7:00 AM but at exactly 7:00 AM when you try to sign on the app says the ride groups are full an no longer available. This extremely disappointing that only a select few get to enjoy this ride. I’ve been coming to Disney World since the 70’s when Disney World opened and never have I experienced such a poorly executed.
Good As Always
by Daywalker4life on 2020/11/30 01:08
Maybe just me , but was easier to find wait times
Not to good
by jcce70 on 2020/11/29 19:42
Actually have to admit that with current restrictions the crowd is less and more manageable. Food is expensive for what they offer and they need to have more sit down options.
Good but horrible
by Tjmartinezjr on 2020/11/29 19:26
Waited months to ride the Star Wars ride and could not get booked twice on the only day we were going.. stayed in the app 15mins ahead of time both times and even waited by the rides line but “unfortunately” we didn’t get in.. not to mention my kids can’t even eat unless I reserve food 3 hours ahead of time.. and it’s only 35% capacity... ok
The Rise boarding group setup is horrible.
by WDWRLD Brian on 2020/11/29 19:24
The Rise boarding group process is horrible. Thousands of dollars and still can’t ride a ride no matter what we do.
Constantly tells me I have weak or no internet
by amym_7474 on 2020/11/29 19:15
I’ll be sitting right next to my husband who’s app is working and mine will not connect. I have a brand new phone. Makes it impossible to make reservations for anything.
Disney COVID-19 experience
by Ashessche on 2020/11/29 15:10
We visited Disney during COVID-19. It was great safety wise. I did not feel concerned for my health at all. My only complaint is that they stopped the fast pass and the lines were 45 minutes, which equates to only about 10 rides for the entire day. Also, understandably, there are no events that cause mass gatherings like the parades and shows, etc. On the positive, it was great to be in the less crowded park. We were able to socially distance the entire time.
A decent app
by frëë tïmë on 2020/11/28 21:57
Usually use quick to get help if something’s wrong with my account, willing to listen to complaints. All and all, not bad.
Tiene pocos sitios donde se pueda comer
by 17244689kebett on 2020/11/28 21:21
Buen parque pocos sitios donde comer
App
by nogoodnest on 2020/11/28 21:06
The app and magic bands are not working
stupid
by hollyjollyjoeywoey on 2020/11/28 12:20
Impossible to join virtual Quebfor star wars
Park reservations
by CliffA3 on 2020/11/28 05:40
Your app should display whether a park is available for reservation BEFORE forcing cancellation of a existing third reservation. Applicable to Annual Pass holders.
Freezes
by Buddy120 on 2020/11/27 20:17
New update freezing frequently
Takes up too much battery power and slow
by PrincessAndromeda on 2020/11/27 20:14
The Disney website is the slowest thing on the web and anything dealing with Disney will use up all your battery. Unsafe.
Ticked off
by nolechick7 on 2020/11/27 19:26
I am so upset right now They have screwed up ourReservation split our party in to absolutely unacceptable
Terrible app
by gorditabread on 2020/11/27 15:04
It crashes entirely too much. And it’s not user friendly
Quality app
by i Stay Jad3d on 2020/11/27 14:27
whoever designed the parks on this app was absolutely spot on with everything from naming each store/restaurant to the picture quality itself! seriously amazingly crazy resolution when you zoom into the parks, resorts and downtown disney. i’m ready for my Epcot trip December 5th!!!
mobile ordering.
by sheilabot on 2020/11/27 01:09
I don’t like mobile ordering. Prefer to order personally and to pay with cash. Other than that and masks, all is good.
Didn’t working totally
by Maxafa on 2020/11/26 23:57
Can’t purchase tickets, can’t open tickets, can’t do nothing. Iphone 11 pro max
Customer service
by unwalt on 2020/11/26 21:16
Skin cancer patient and wearing the mask rips my skin on top of nose. Was wearing the mask right at nostril covers them and store attendants shook there head at me and laughed after explaining I had skin cancer and I actually didn’t have to wear any coverage
Espectacular
by angelicawyse on 2020/11/26 18:48
Super
Wonderful Turkey
by Her Majesty Kim on 2020/11/26 16:45
Fantastic cast members, agreeable crowds, perfect weather
Animal kingdom flop
by Alarmingly great on 2020/11/26 16:38
We are here now and NONE of the special attractions are available!!! My teenager has no roller coasters to ride!!!! If we had know , we would not have planned our vacation for today!!
MOST Magical place on earth!
by LovetheMic on 2020/11/26 12:48
Despite all of the restrictions placed to keep EVERYONE safe, Disney has done it again making you feel special. Hats off to all Disney employees for keeping Disney the most magical place on earth.
Not “Magical” Anymore
by T$Money13 on 2020/11/25 21:23
Park attendants are extremely rude when asking questions. Not as friendly a place as it was years ago. I’m not sure if it’s a generational change from the workers, but the place is definitely lacking in the “magical” department. As an adult it’s not a big deal, but it’s so disappointing to see the children not enjoying the park. I do not recommend Disney.
Never again.
by Peacock Cottage on 2020/11/25 17:52
You dumb down the experience for everyone when u overfill the parks.
App is Confusing and Crashing
by jobu6398 on 2020/11/25 16:46
Cannot figure this out. I have to buy tickets before I can look at room availability
Errors on page
by scarmona274 on 2020/11/25 16:01
Have been trying to enter my information to book a date and it keeps giving me errors. I have looked at all my information throughly and it still gives me errors.
Star Wars rise of the resistance
by Shawna Rinck on 2020/11/24 20:07
Not happy about traveling from Spokane, WA and paying over $2000 and trying twice to sign up for this ride and not able to get on when my kids look most forward to Star Wars rides when we come to this park. This is also the fourth time we have come to Disneyworld and have paid a lot of money. There should be a better way to make sure people can ride this ride. Other than that, love the park.
Virtual Que
by Virtual Que is Frustrating!! on 2020/11/24 19:17
Got up early to do the virtual que. was not able to get a spot in 5 seconds. Then went on again and in 2 seconds still was not able to get a spot. Not sure if there is preference given to people with magic bands as there were a group of people with magic bands registering in the que at the exact same time as us and they got a spot. Very frustrating!! Absolutely ridiculous given the fact that we pay so much for tickets.
Horrible
by 101231mrklol on 2020/11/24 17:28
Horrible customer services,
Cups during Covid
by Ella Kliebert on 2020/11/24 16:49
Rather than having to bring the mugs to get the drinks, it would seem that they could connect that purchase to the wristband. Doesn’t do a lot of good to have to bring the mug and that’s one more thing to carry since they out the drink in a paper up anyway. Other than that, great!
Fast pass is necessary
by Ariel bff on 2020/11/24 16:28
Must need fast pass with so many people let into park
Star Wars Rise of Resistance a Dissapointment
by Grampy Wes on 2020/11/23 19:39
The park is using virtual queue with almost no apparent availability. Tried at designated 7am and 2pm time. Within 5 seconds there was no availability. tough to explain to my six year old grandson. Today a cast member described the ride as “temperamental”. Disappointed.
Long lines
by Nana Linney on 2020/11/23 18:41
Lines are much longer than we anticipated with the decreased numbers due to Covid. Cute Christmas parades!
I hate magic kingdom
by najm30 on 2020/11/23 18:21
Before I could could get into the park the train and gate closed on my baby me and my family were screaming and no no helped us then this guy slowly walked over and said it was ok no it wasn’t and if she was hurt bad there would be a big problem. I’ll be back in January for my daughters bday I hope things go differently. No one was friendly or speaking to me and my family. I loved animal kingdom every one was welcoming and friendly...
Cold Food - dirty tables at Peco Bills
by zombie lover on 2020/11/23 18:13
W We
Rude Employees
by Disney needs improvement on 2020/11/23 17:30
There have been a handful of employees that have been exceptionally rude during our visit and the covid procedures are pathetic. Universal has their process down significantly better.
Can’t open
by Nink411 on 2020/11/23 13:49
I can no longer open my countdown. When I click it, there is an instant “blip” then it’s closed again.
Irritating
by rednben on 2020/11/23 13:37
Way too difficult to add friends and family - end up with three profiles for one person. Tech support is a joke. Can’t link tickets to the right profile. Then you can’t ride ride if the resistance because you can’t link the accounts and tickets. ABSOLUTELY RIDICULOUS
Hollywood Studios
by Minecraft rocks 122 on 2020/11/23 12:32
Virtual line app never works. I am very disappointed my sons cannot see StarWars as it is the reason we are at Hollywood Studios
Expedition Everest
by sol#12 on 2020/11/22 17:48
Love, love this ride. Disney rocks!!
Boooo virtual queue failure.
by buckeye lake on 2020/11/22 12:47
Attempted to enter the Star Wars virtual queue this morning at exactly 7:00 am. My party of 4 showed up as a party of 16. Each of our names appeared 4 times. No way to determine which one of our names was the correct one to use as only the names associated with our park reservation today would have worked. Didn’t get in due to this issue as the reservations filled while I was trying to guess which combination of names was correct. Booooooo.....
Star Wars ride
by S Gromek on 2020/11/21 19:17
Unable to get tickets to the Star Wars ride. The app gave an error message. It’s really unacceptable.
Great app
by Jaga0304 on 2020/11/21 14:53
Awesome app. Easy to use. So useful and easy to navigate while at Walt Disney World.
Frozen
by drsaxes on 2020/11/21 03:53
Like the famous Disney movie, so is this app. Won’t do anything, so I can’t really rate this since I can’t get it to work.
Ride information
by unfair c on 2020/11/20 12:13
Join the resistance que works like crap!!
Disney World Review
by LannistersDontPlaySoccer on 2020/11/19 20:22
Safe for everyone
reCAPTCHA error
by ..kitty2007.. on 2020/11/19 00:45
It asks me to verify that i’m not a robot when i sign in but there is no challenge for me to verify. It says cannot connect to reCAPTCHA. Please fix this error before i give it 5 stars.
Here in Nov 2020
by snazzypantshopper on 2020/11/18 21:17
The requirements to get something to eat here are outrageous. This app fails to tell you where any of the restaurants are, even though they request location services. It would be extremely helpful to create a map for folks to walk them through the directions.
Poor connectivity
by Rose02181222 on 2020/11/18 01:27
This app never seems to work while at the parks
Very quick reply
by Drawing in NJ on 2020/11/17 23:23
Asked a question. Answered immediately.
For the restaurant reservations
by jen noz on 2020/11/17 19:46
It would be much more helpful when trying to see availability in a certain place if they were all together or we could select one place we are interested in aka Epcot or Magic Kingdom etc.
Should charge $50 not $125
by rMarge on 2020/11/17 19:46
At Epcot today and very disappointed! Have been here hundreds of times so I know what to expect and this is not it. There is so much closed/under construction that I feel like I’m being ripped off. No live entertainment and no fireworks either. It is absurd that they are charging full price of $125. I feel like I should receive a $75 refund!
Just use to the original
by Bronco:68 on 2020/11/17 16:49
The Orlando Magic Kingdom feels like the Diet Coke of Disney, “just one calorie, not quite Disney enough.” The experience is not a total loss though, The Saratoga Springs DVC accommodations appear recently renovated, and are top tier; 5 stars. The park itself just feels incomplete somehow.
Virtual Queue error
by Disney Broke our Hearts on 2020/11/17 14:45
I woke up at 630 am to join the virtual queue for Star Wars and it let me through, but then gave me an error when I went to pick my time slot. Then said all reservations were full. It didn’t even give me a time slot option, but let me pick my attendees which were me and my wife. We are here on our honeymoon and was one of things we were really looking forward too.
Not what I expected for the money
by Parent1203 on 2020/11/17 02:13
I can think of a lot better ways to spend 6 Gs. The food is awful. The service is good but not great. The rides are good/creative. Ordering food is a total hassle. App order only so you better not forget something on your order or it will take another half hour to get it. All in all, just not a great experience. Bathrooms in the park are hard to find. Not really great signage anywhere on the resort. Transportation system is very good. Will give them credit for that. If no kids, would definitely not return.
Mobile ordering a pain for tech challenged
by ColleenJ5 on 2020/11/16 22:12
Mobile ordering a pain for tech challenged people
Lags too much
by 3sln on 2020/11/16 18:40
It’s always lagging so much that it proves to be virtually useless.
Best planner
by Planning 101 on 2020/11/16 12:39
I love the planning aspect of this app. It made our vacation so much easier. Thank you my Disney experience!
My queues
by colegator on 2020/11/16 12:22
Just keeps spinning. Not working
Horrible wait times on phone
by Hate these holds on 2020/11/16 03:26
Have been trying to confirm my order for 1hr 15 min and am still on hold when this review option popped up.
Slower than molasses
by Covert User on 2020/11/16 00:17
App won’t load. App crashes continually. Can’t find reservation. Worthless.
Not magical what so ever.
by fugggghhhh on 2020/11/15 21:50
If this app worked like it was supposed to it would be amazing!! But it doesn’t AT ALL. If it’s not freezing every 5 seconds, it’s glitching every time I open the app in one way or another. It caused so much more stress on our vacation, it almost ruined it. Considering you basically NEED this app to do almost everything, it was just absolutely ridiculous. Good luck.
Disappointed at Disney
by beckslade93 on 2020/11/15 21:05
Disney is taking advantage of the carina virus to make money whale other businesses are suffering. Hand sanitizer is not required to ride rides and the relaxation station where we are designated to take our masked off never gets sterilized.
Star Wars virtual
by MJ Macella on 2020/11/15 20:29
We tried twice right at the precious time and we were not able to get in. Came so far to see this one event. Thank you Marcella Heilig
Irredeemably buggy
by Phdmama06 on 2020/11/15 17:45
I’ll preface this by saying...I’m a big Disney fan and travel here frequently, and absolutely love WDW. However. This app is great when it works...which is seldom. It’s plagued with unpredictable bugs and the one lesson I’ve learned over my years of using it is to not trust it or count on it for anything. The latest round of frustration is that it seems to constantly “forget” who I am after my first use of mobile order or other function and the only workaround is to delete and reinstall, which I have resigned to doing at least 20 times during the course of a five day stay. Its unreliability is particularly frustrating now since Disney is “requiring” heavy use of the app (mainly for dining) during the pandemic. Its lightning-fast drainage of my phone battery is particularly egregious. I wish Disney would stop trying to add functionality to its app and fix what’s already there. Disney, seriously. Do better.
Not quite a magical experience.
by TeleKoe on 2020/11/15 17:35
System runs slow or fails to connect often. Some of the features do not complete actions requiring reboot of app.
Staff acting like Nazi.
by Luisalex435 on 2020/11/15 13:59
It is super hot and we have kids who get thirsty. You wait in long lines and get threatened to be kicked out when you 6 year old drinks water. They sell drinks but you have to be ACTIVELY drinking in an area near where you bought a drink or you are threatened to be kicked out. It doesn’t matter the area is over crowded with other people trying to drink also. They want you to social distance but give you no room to actually do that. Did I mention you are constantly threatened to be kicked out? We have been in the park 2 hours and been threatened 3 times. What a horrible experience with a company who obviously doesn’t have any customer service skills.
FUBAR
by BOHICA Again on 2020/11/15 02:09
System is totally complicated instead of KISS Keep It Simple Smart.... overly complicated all over again....
Constant logouts
by chelseyloren on 2020/11/15 01:53
This app is truly so bogus, especially coming from Disney. I never write reviews, I despise Yelp culture, and I’m in hospitality/fine dining - something has to be truly wrong for me to write a review. Disney - what happened? This app literally NEVER saves your login info. It redirects you to a website for almost anything useful - almost nothing is done inside the actual app. But to complete any action, it makes you log in AGAIN, never saving the email/username, no option to “see” the password - and returns you to the app, logged out. Only to redirect you to another website to complete any given task. Why does this app even exist? Either let me Simply do all of this from a web page, or solely contained in an app that allows Me to stay logged in (like Instagram, any festival app, etc). When time is of the essence (booking reduced capacity reservations) logging in and out constantly and bouncing back and forth between the app and the website cost me the opportunity to book a reservation for Hollywood studios/Star Wars for my brother’s 21st bday. Literally - because of the constant time wasting bouncing around, unnecessary log outs, buggy app crashes - in that span of time, availability changed and we could no longer book the park, and then when we changed our reservation day, after the hassle of the app issues, there were then no cantina reservations available. Like I said - bogus. Disney is a multibillion dollar conglomerate - they can afford better app developers and a more cohesive, user-friendly, simple app that is self contained, and doesn’t redirect you to insecure webpages/keeps your login for more than two minutes. Ridiculous.
Get the bugs out!
by bugsNthisAPP on 2020/11/14 22:54
Get the bugs out!
confusing
by wym_myob on 2020/11/14 21:10
it’s really confusing
App is good
by Alex33025 on 2020/11/14 20:31
App is ok overall until it crashes while trying to join the Star Wars Rise of resistance queue. Two families spent a lot of money just to be be told the rise of resistance ride is basically a lottery system and good luck getting a spot. My advice is don’t come to Hollywood studios until the fabricated “hype” dies down or they release another terrible Star Wars movie to lessen the “hype.” 👎🏼👎🏼👎🏼
Half the Fun
by joshsmom1996 on 2020/11/14 19:31
Planning is half the fun for me!! LOVE this app!! Always keeps me excited for my next trip!!
Too many accounts
by Dielectric Withstand on 2020/11/14 17:39
Every time I try to log on My password seems to not work. Then when I try to reset it does not send the email to my account except if I go through some other port which I do not understand why there are so many different ways to get there.
Filters don’t work
by hoping fir better app on 2020/11/14 14:48
The filters don’t work
Terrible & ruins vacation
by Heartbeat21Days on 2020/01/02 16:10
Don’t count on getting in to Rise of the Resistance even if you get up at 4:30 am and arrive at the park at 6 am... even though all members of your party went through security an had admission scanned at around 6:30 am, and are standing well inside the park by Grohman’s theater....BECAUSE you MUST use that lively My Disney Experience app to join a “ boarding group”...and as people around us were getting group 35 , the Disney Exoerience did NOT work for any of our phones until my husband pulled his out and got us Boarding Group 105...Which would still be ok, if we didn’t need to leave and drive 4 hours home today. So while people around us had their groups called at 8:30-9:30 am... we are still sitting here, knowing our “group” probably won’t be called until late afternoon or early evening...too late for us. Ift wouldn’t be so bad if we just didn’t make the group but to be here and only because of Disney, not be in the group is EXTREMELY frustrating. Cast members were not helpful or sympathetic...so maybe we won’t be renewing those very expensive Premium Annual Passes after all. And this is all with having a DAS card. Getting too old for this 🤔
Crashes constantly
by 34ahdh on 2019/02/06 13:54
I hate this app. It constantly crashes. It’s supposed to work with magic bands, reservations, fast passes, pictures, etc. the problem is it constantly has issues. It tries to log in EVERY TIME. And you’re using it at least 30 times a day to keep track of everything or figure out where you’re going. I have the worst time getting pictures to link with others in my party. Or trying to see wait times or where dining options are nearby. In theory it should bring all this up but in reality you stand around either waiting for it to load or closing the app out for for the 5th or 6th time while you wait for it to just come up at all. And I have a current phone with current iOS so don’t use the excuse I have older generation hardware. This app seriously put a damper on our trip because you have to use it for EVERYTHING. To add to it because the app doesn’t work well it slows down traffic in the park. People are constantly looking at their phones and trying to get the app to work. Whole families slow down in the middle of the park and then have to pull off to the side while they wait for fast pass times and schedules to load. Seriously Disney? You can’t figure this one out? You make mechanical dragons breathe fire during a parade, seems like you could take a little time and make an app that is CRITICAL to the park experience at least function 80% of the time. Call Apple or Microsoft. I’m sure they have an engineer who can help you.
Necessary Evil
by MikeL200 on 2018/06/03 12:37
It's annoying to have to book a rides daily for a week a month (or two) in advance of our trip, more annoying dealing with the constraints of being there for 3 weeks and coordinating with friends/family coming & going in that period. This app adds insult to injury since it often crashes, lists bad/outdated data, and requires repeatedly scrolling to the day you're interested in. I've had to redo plans multiple times to adapt to available rides and accommodate friends/family who don't yet understand how mandatorily it is to know exactly what park and ride they're going to be at 30 days in advance at 7am. Often the app lists the old fast passes plus new ones, sometimes with the correct # of people and sometimes not. Clicking on old/canceled ones results in an error. I then have to scroll all the way back down to the day/time I was viewing in the my plans screen to continue where I left off (that happens even if no error, when returning to the list after viewing a fast pass or mean reservation- be annoying it doesn't remember where I was). I've found the only way to clear old data is reinstall the app, and I've done that many times on my iPhone, my work iPhone, and my iPad while planning this trip. I can't wait till my vacation comes and goes so I can delete this app for good on all my devices! This needs to be better Disney! My advice is to use the website - it's got it's own errors and drawbacks, but works less badly than he app.
No support
by Central FL Domestic Engineer on 2020/02/05 22:38
We downloaded this at the ticket counter when the agent said it is the way to reserve fast passes. Since it was the day of our visit, there were no fast passes available, but we could use it on future days. That’s not their fault, that is just my ignorance in believing that there was a “fast pass”benefit for each day of use. The next time we were armed with experience and ready to plan our fast passes for our next visit. However, the app wouldn’t properly scan my card. I had it in the system the first day, but it was no longer there, so I scanned it again, and again, and again...to no avail. After way too much time trying to get my ticket scanned so I could order a fast pass with my party, I tried to search for “help”. To be told by the app that there is no “help”. There is no phone number, there is no customer service, there is no frequently asked questions, there simply is no help. So, we’re back in the same boat of not ordering fast passes before going. Hence, what is the point of having the “Disney experience” app, if our only Disney experience is the one that makes us wait in the stand bye lines on every single ride? If I were to do it again, I would not buy a pass assuming this app would allow us to use fast passes. Instead, I would only buy a single day ticket with the understanding that lines are just part of the Disney experience.
Confusing for a large planning party
by AudreyH1962 on 2020/09/17 06:09
We are a large family of 10 with multiple households. It was unclear about linking tickets. We are managing through the bumps and bruises but it has been somewhat difficult. As the vacation planner setting everything up, I didn’t realize until it was too late that children should be set up by their parent. Once all the tickets were entered and I began sharing family & friends we realized I couldn’t share their info with their parent. We also lost a member from the list when invites were accepted from the same email, that person received 2 tickets under their name in their account. Once we got that figured out, we realized he had also been deleted from our park reservations. I could no longer add him back to correct it since the ticket was now linked to another account. It looks like she can reassign the ticket to the proper account/ticket owner. It also appears that you must share with each person individually or you don’t all see the entire party that was originally set up (a security feature?). As we sent invites between us we began to see the list of family & friends grow. All in all, it’s not as seamless and easy as it seems if you are a large group. We still have to call for help with corrections for fear of deactivating or ruining our tickets before we ever get there!
Horrible App
by globetraveler2 on 2018/12/25 16:49
There are very little things in regards to Disney that I could ever see something wrong with, but that was before using this app. I am shocked Disney pushes this app onto visitors. I was told I HAD to have this app to make dining reservations, special event packages, buying tickets, and the memory maker. It was a bold face lie. I bought my family’s tickets to Epcot via the app-stood in the security line, got up to get in the park and was told I had to buy tickets at another gate! I had to go to a completely different line, buy tickets in person, get a ‘card’ then get back in line to go inside of the park. Another problem I think is horrible with the app is their dining reservation tab. First you can’t search for a restaurant or even by park, only by meal time. Most importantly and annoyingly though was the reservations are useless. I couldn’t get a reservation on Christmas Eve to a restaurant in Disney Springs, well my family and I were getting hungry about 7pm and decided to walk around to that restaurant just to see what the wait would be—-absolutely no wait at all! The app tricks you to think that if the restaurant doesn’t have reservations then you can’t get a table but it isn’t the case! The mobile ordering didn’t work on our entire trip. And every single time I opened the app I had to re-sign in. I expect better of Disney and I don’t like being lied to. The only reason you have to have the app is for Memory Maker. Do not use this app.
A MUST for a stress free Disney vacation
by ARUSSE52 on 2019/04/27 18:01
I love the My Disney experience app. It is a MUST for a stress free Disney vacation. Do you hate waiting in lines... yes, duh! The ability to book fast passes and change them easily, check wait times, and plan your day in the park is the best! I would say sometimes when booking fast passes for a large group it will glitch and only show it’s booked for 1 person, but in reality it has everyone on the system. Only once when I changed to a fast pass did it not sync but the cast members were very helpful. I like standing in line picking the next ride for my family, it makes visiting the parks effortless. Waiting in line to eat... Not about that life... I like ordering food in the app and just skipping past the queue for my food. When character hunting this app is a the best map! I’ve been able to see when hard to find characters are out in the parks and their exact location. Recently, I have been using it to open my resort door which is nice. I also use it to show my annual pass to get the discount on merchandise or food. Again my only complaint is sometimes it is a bit glitchy and I have to re-start the app multiple times. Overall 4/5 stars for making my Disney vacations stress free and magical with my family!
One Time Situation
by Switch Tha Weirdoo on 2018/09/19 17:35
Now, normally I’d give this app a 5 star. I’ve had it for years and have been using it in every trip to any Disney Park I’ve been to. UNFORTUNATELY, however, this trip that I’m currently on while I write this review seems to be a little different. This time around the app seems to have gotten VERY slow and buggy, contrary to recent years. Every time I try to check times on Fast Passes, check the times of a restaurant or peek at the map to make sure we know where we’re going, the app takes longer than convenience would want. I even manage to make it to my destination every once in a while before the app manages to finish booting up. Fun stuff. Bugs and lagging aside, I don’t want this review to be seen as something of a “Do Not Download.” This app is EXTREMELY useful and if it ends up running smooth for you, it’s a MUST DOWNLOAD in any of the Walt Disney Parks. Between Fast Pass reservations, to the maps, to the restaurant times and times/places to meet characters, the app will ABSOLUTELY make your trip a neater, easier and more enjoyable trip. As the title hinted, this review is based off a one time situation. Disney normally never fails to deliver and I hope they fix these bugs so I can get back to praising them for their awesome delivery of service and experiences for guests of all ages!
AMAZING!! But I have some requests!
by NewSassySarah on 2018/07/28 20:27
Hello! This app is amazing, you don’t have to use a physical map where you get confused or anything, and you can track your resort room and use the cool watches the let you pass through. But I have some advice for additions to the app. First off, can you please add more mobile pick up to restaurants? It is very convenient and helps many who are rushing to get their food easily. Another thing is I think you should improve the map a bit. When you move it’s frozen until you reach a point and keeps going. I know it doesn’t seem bothersome, but when you are trying to go somewhere and it’s frozen and you forget a turn, it gets frustrating. Another thing are the photos. When I’m looking to book and attraction (fast pass) or just looking at it, I want more photos so I can see what it’s like and more of a description. Finally I think you should put more merchandise or different merchandise in different shops. Most shops have mostly the same stuff, so nobody even bothers to enter because the last few shops were the same. Please take my advice to improve the app, and the Park. Thank you!!!
Park tickets
by amanda saso on 2018/01/01 16:49
We too love Disney and spend every new year holiday with them. Why in God’s name can the resort not get your park tickets linked to your magic band??? Going to customer service at the park is horrible!!! A little bit on my magical experience dies when the resort staff says they do not have that ability. Why????? Also, the new hall of presidents is horrible! New voice (I miss Morgan Freeman) and new theme. I’m sure it’s to prevent the audience from booing our current president but it’s still just not the same. Your staff that works before the fireworks are exhausted I’m sure but still quite rude. ( both feet have to be inside the white line! ) we were not allowed to be in one section because it was full and moved across then 30 minutes before the show, it was packed with more people than before. Even not during the holiday season the staff has lost something. 10 years ago they were awesome and fun. Now they’re hurried teenagers pushing you to “get out of the way” and talking over you when you’re asking a question. I hope they can get it back one day.
Love the Mouse...just not the app
by Tlbanks on 2019/01/27 12:15
The My Disney Experience app is definitely the tool you need when visiting Disney parks. As advertised you can access your reservations, fast passes, see wait times, etc. However, the app is incredibly painful to use. It frequently logs you out and when you try to log back in to view your plans again it will freeze or be unable to load anything. It’s also incredibly slow to use in the parks, which may be Disney’s WiFi in general and while it’s nice and free you certainly aren’t getting the speeds you’re probably used to at home. It seemed that on very busy days at the park, the app was even worse than normal, presumably due to high volumes of users. I would love to see an app where, 1. I don’t have to log in every time I open the app, 2. It reliably opens my plans and allows me to edit them quickly without slow wait times. I did enjoy the mobile ordering feature for a couple of quick service meals and it did process our meal plans correctly. My family and friends is not a feature that’s easy to use, and actually had to go to our concierge to fix it because only half of our planned fast passes were showing up correctly. For now, it’s a necessary evil but I would love to see some dramatic improvements before my next Disney trip!
Waiting to be impressed.
by Beezer80 on 2017/10/20 17:02
We are disney fanatics. We have enjoyed the many visits to Disneyland and California Adventure and have always been blown away by their customer service. This is far superior than what our experience has been so far at Disney World. The resort rooms are not worth the money at all for the lower budget rooms. They are CRAZY small and ours was not clean to the Disney standard. We were recently traumatized by the Northern CA fires and we couldn't get our mail as planned due to significant delays. Some was Disney attire (costumes and such). I called the resort and asked if they would accept a package. They were so gracious about it. Come to find out Disney is CHARGING us a handling fee. Never mentioned that and it's like we are being punished for having having fire wreak havoc on our beautiful county. We ate at Art of Animation and it was disgusting. Best of all- they lost our stroller. We never received it from the Magical Express and they blame our airline, Virgin America. I checked it in. I watched them load it on the airplane. We are at the parks with no stroller. It was a simple umbrella one but our 5 year old gets tired. So now we have to PAY to rent one each day. I'm shocked Disney. I expected more from you and hoping to make the next few days magical...just waiting for that to happen.
Yikes
by AriLikesUnicorns on 2019/02/21 16:29
So, i have a few complaints. First, the whole system with linking your family and friends so you can fastpass together is so unnecessarily confusing. None of us could figure out if we needed our ticket numbers, and when i put it in for my friend it linked to my account and had to call disney to fix it (i was also on hold for 30 mins but that’s a different story). After you link your friends, they randomly linked some of my friends, but not others, and only one of the tickets would link after that. Within ten minutes, i finally was forced to exclude two of my friends, the avatar ride was completely booked. Secondly, this app can’t even function on its own. If any other app is open, this app simply will not work, which is very inconvenient if you’re plugging in a number from your camera roll. The app frequently glitches not only for me, but for almost everyone else in my group as well. When everything surrounding your vacation is depending on the performance of this app, and the app doesn’t function, it makes us very stressed. And we’re high schoolers who are coming for marching band, so we’re already stressed about a million other things. Overall, it’s great when it works, but that’s not very often.
Very helpful app but Adding Guests for Planning needs better explanation
by ugdfdgisewsgh on 2019/06/07 15:44
After spending an hour on the phone with support to clear up the mess made by some very excited adults in our party, I was told that it’s actually very common for duplicates and triplicates of people to be made and shared in the family and friend lists when people start connecting; leading to tickets being assigned to the wrong place, etc. My simple idea to fix this would be to change the wording under “How will you add this Guest?” It should say “Find through a Connection’s Party” or “Add a Managed Guest (recommended for small children and other dependents that will not have an individual Disney Account)” or “Invite this Guest to Connect by Email (recommended for teens and adults).” Those last two options should THEN open the menu to add biographic information. Once this information is input, the app should check for duplicates within the parties of connected guests and give a warning that “You only need to Connect with the Adult who manages this Guest, not the person individually.” This would prevent a deluge of emails with different invitations as well as prevent duplicates!
Sometimes progress isn't a good thing
by GSpiff on 2018/02/27 03:16
This app has been one of the biggest downfalls of a Disney vacation since it was introduced and it continues to get worse. Currently, you have to log in every single time you want to use the app, which when you're on a vacation that relies very much on this app, it becomes tiresome and frustrating. "Sorry kids, hang on, daddy has to enter his password for the 50th time to figure out where our next Fastpasses are for again." Kids live sitting in the 90 degree heat for that. Oh yeah, there's a nice Touch ID box that looks great and does nothing. But, this is all assuming your tickets link to the app in the first place. Two times on one trip we sat with 4 kids at a window while cast members had to fix errors with our tickets not linking correctly. Want to eat somewhere? Figure it out ahead of time. Not one single menu at any restaurant on property loads in this app. Use the handy order ahead feature? Sounds awesome, won't load anywhere on property. Things were not broken when Disney didn't rely on MagicBands and Fastpass Pluses. Now that your entire vacation will revolve around an app that is so riddled with bugs that it lacks basic functionality, be prepared to feel completely robbed of your hard earned money after your next trip to the Most Magical Place on Earth.
Responding to 34ahdh
by Emilyjohnson4848 on 2019/06/08 18:24
While I understand your dismay as well as concern, I believe that it was improper to rate the my Disney experience app so poorly. There are wait times and photo-pass options right handy whenever you need them, and yes the app logs in every-time you use it, but only to prevent theft and improper activities. I am a huge fan of Disney, I have visited many times with my family and I enjoy it very much, many times the my Disney experience app has helped us to plan our meals and fast passes, and gotten us out of trouble planning and prepping, we know where to go and where to be, when we want to be there. As a long time Disney lover, I suggest that you take your concerns and badmouthing elsewhere, because the designers of this app have work to do, keeping many families’ schedules and vacations happy and magical. I don’t mean to cause trouble, but just as you came out and expressed your discrepancies to the people who try so hard to help you, I decided to express my discrepancies with an ungrateful user. Thank you!
Great app just needs some bug fixes
by Agentmg17 on 2019/02/03 16:01
So the original review is down below but I want to add that the app has been crashing more and has been insanely slow! I went to epcot last week and I could not even open the app once to check my fastpass times because of the crashing so I just went through google chrome. I would say making this issue a top priority I love this app it’s pretty easy to figure out and it’s great whether your planning a vacation or you have an annual pass and are able to go often. I live a couple hours from Disney and it’s nice to be able to plan even the day of and get some fastpasses, dining reservations, and check wait times or times of parades. The only thing is the app does crash way too much. I was about to get a fastpass for 7 dwarves minetrain and boom it crashed on me. Super disappointed since that’s such a hard pass to get. Not a huge deal for me since I have the ability to go often but I know this would be upsetting for someone that is planning a trip and has to travel a long distance. I agree a fastpass notification would be great, the app being faster and not crashing would be the best thing though
Cumbersome & an energy hound
by Cooking Organist on 2019/02/02 21:52
I downloaded My Disney Experience for a one-day visit back to WDW. In the rare cases in which logging in was actually successful, it took a long time and used many % of my battery’s charge. Usually, logging in failed, and I had to force the app to quit, having accomplished nothing but draining more juice from my battery, already a precious commodity on a busy Disney day, when recharging is difficult to arrange. In addition to the app’s own problems, I have a bigger criticism: Disney has taken all the joy of spontaneity out of a theme park visit. Everything has to be booked weeks in advance or the Guest is assured a day full of long lines, missed opportunities, limited dining options, and general disappointment. Standing in long lines was never fun, but having to plan a day at WDW like a military advance on an enemy nation is no improvement. It’s a shame that Guests who might want to let inspiration and surprise be a part of their day are likely instead to feel deprived of not just some but all of the resort’s highlights, and as if both their time and money was wasted. FastPass+ is a real joy-killer.
Good app but could use some improvements
by Plinkybtch on 2018/08/02 16:37
Works really well to book your fast passes and dinner reservations. Canceling and changing fast passes is a little buggy in the app. For example if you try to cancel a fast pass you might get a spinning wheel of death and you force quit the app. When you go back into it, it will say you still have that FastPass but at some point it will cancel but it might take hours later and could mess up your plans. The biggest improvement would be to offer a Watch App where it could give you notifications of upcoming FastPasses or dinner reservations, with walking directions as an option. The dinner reservations are really slow. The wheel just spins when you try to go back to see a different restaurant. Would be nice if there was an option to pick a restaurant and see all the available days and hours for your selected time period. Instead you have to look by Day and time and then see which restaurants have availability so it takes a long time if you’re looking for a specific restaurant’s open reservations.
Polite Pig
by Nic at polit Pig on 2019/02/18 01:15
My family and I were looking for a quick service gluten free restaurant. We inquired at the polite pig and learned that there were some gluten-free options for my wife, she has celiac disease. After ordering we sat down and were quickly served our drinks. Our food, however, was nowhere to be found. As we had flown in from Ny earlier we were quite ravenous. Our patience was wearing thin. Nicolette, the manager, came to the rescue. After being informed that we were waiting by a server she assured us that she would take care of us. She asked for our receipt, apparently our order never made it from the cashier’s machine to the kitchen. With compassion and care Nicolette assured us that we would have our order in just a moment and we would be receiving a complimentary dessert. Our food arrived seconds later and we were gratefully enjoying our meal when she asked if there was anything else she could do for us. We were so appreciative and thankful for her kind and caring service.
Crashes often, frequent errors, very slow, burns battery
by 1974B.C. on 2019/05/07 15:31
With the app exception of the insane battery drain, It looks like many of the problems with this app are server side errors. The server errors manifest in the user interface as being super slow at times, popping error messages to tell you to “try again” and outright crashes. The app burned through 40% of my battery on a new iPhone XS Max in an hour of use trying to plan our trip. Battery on my iPhone usually lasts 1.5 days. Disney can do much better. Their app experience should be as good as their cast member customer service in the parks. Also, Max Pass at Disneyland is WAY WAY WAY better than FastPass Plus at Disney World. Getting secondhand shot at fast passes to resort hotel guests is bad enough. The resort guests already get “extra magic hours”, they don’t also need first shot at fast passes 60 days out. But worse, you can’t get more fast passes until you use ALL THREE. So if you want to go to an evening fireworks show you get only three fast passes for the whole day and the resort guests take all the early fast pass times so they can re-up midday for their extra magic hours in the evening while you get to wait in line. Disney World has much to learn from Disneyland.
More Issues
by StrbkAddict on 2018/06/19 17:01
This App would be amazing IF it worked as designed (minus all the bugs). The newest version may fix existing problems but it also created new ones. As soon as I updated the app my existing (previously linked) Disney Resort Reservation was deleted and I was unable to re-link it to My Disney Experience account through the app. This meant that I was unable to make fast pass + reservations for my trip (which is still more than 30+ days out). While sitting on hold for technical support for 20+ minutes I went on the computer and was able to re-link it there. However it still isn’t showing up on the app. This app has a lot of potential if it actually worked; however, instead of enhancing my “Disney Experience” it has been a source of annoyance, frustration, and wasted time. IMO Disney needs to allocate more of its resources, in order to bring this up to the standard that I have come to expect from this company and its subsidiaries. That’s why people are willing to spend thousands of dollars to visit Disney Parks; believe me it isn’t because the food is great, the weather perfect, or the lines short.
Room to room
by AWSOME!!:) on 2019/02/07 06:11
We were on our way from airport to our hotel at Pop Century and received a call that we were awarded an upgrade to the Art of Animation. Were told our room was bigger and would have a two bedrooms one with a king and one queen. With it almost being midnight after along travel day we were ready to settle. Once we got to room we discovered it was a wheelchair accessible room and not accommodating to what we were to have at Pop Century. Room was also very dirty. After a very long phone call to front desk, by now 12:30am, manager said they didn’t have any rooms like that in inventory and didn’t know why we were told that. We did get moved again to another room. Still not what we were told we were getting from having to be moved from Pop. We have had our reservations for almost 7 weeks and still don’t understand why we were moved. On top of all of this, as I write this review our room is at the end of the hall and I can hear every individual going in and out and every conversation going on. Disney is and can do much better than this. We are very frequent visitors and our experience has been anything but acceptable for the first three hours.
A lot of promise...
by DealPickle on 2019/01/22 03:36
Disney does a lot of things very well; making apps isn’t one of them. This app is so unstable. It crashes all the time, repeatedly. It shut down on me four times in a row today at the park, three times. It continually “signs me in” and then freezes on that screen. I have to close the app, restart it, it finally gets through the sign in (again) only to freeze on the home screen and you can’t tap the map to get to the wait times. So you have to close it again and typically, the third time is the charm. Even then, if I use another app then go back to the Disney app, it will try to sign me in again. That’s just not how this is supposed to work. 🤦🏻‍♀️ It doesn’t need to sign me in every time I touch the app. Just leave me signed in. Please??? 🙏🏼🙏🏼 I do LOVE this app when it WORKS, however infrequent that may be. The capability loaded into it is exactly what a good app should have but it’s all for naught when it’s so unstable. Every time I see an update in the App Store I just shake my head bc I know it will fix one bug and introduce 10 more. Please, please make this the magical app it has the potential to be.
Great ideas, terrible execution
by VandelayNJ on 2018/11/10 21:02
I love the ideas behind the app and believe the data foundation supporting it is incredibly usable. But the app is screwed ip beyond belief. Highly unintuitive, unstable, and generally not well tested. Points lost in every facet: design, development, and testing. Any navigation more than a click from the home screen requires a search on the web to figure out. Want to cancel a fastpass reservation for a part of your group? Sure! Modify the fastpass, select the people you want to cancel for, select something else to fastpass for them, then go back and cancel THAT one. And here I thought it was a simple use case. Want to make a restaurant reservation while I. Epcot? Too bad. You have to scroll through every restaurant in every property because there’s no way to filter by location. There are crashes multiple times per day. Getting logged out multiple times per day. And the time it canceled all my fastpasses without me clicking submit for something else - it happened but I can’t retrace my steps. Regardless, how it could cancel ALL fastpasses in one step is beyond me. But you are held captive because it’s the only option. So much potential with all the data stored by Disney and they screwed it up with a terrible UI.
Worse Than it Used to Be
by Hotelier Heart on 2017/08/31 16:49
They did a major overhaul of how the app looks and navigates a while back and made it completely confusing in the process. I had little to no trouble before the update and now it takes longer to do anything because it's so difficult to find/do what you're looking for. And I'm a local/frequent user of the app! I can only imagine how frustrating it must be to visitors. It works and all, but only gets a passing rating from me. I'd rather use the full website when possible. It's much easier and has options I use that aren't integrated on the app. Is there no way to view menus unless you've got a reservation available? That's annoying! What if I just want to view the menu regardless of whether there's a table available? I can't find that feature. It's on the website! The app also lacks the favorites option from the MDX website which I utilize to prioritize restaurants I've never been to before. Should be on the app! Come on, people. Integrate features that already exist before you add new stuff. <_<
5 Stars is all it will allow me!!
by T.Porteous on 2019/05/28 15:33
Never in a million years would I have thought this would be the vacation of a lifetime but I couldn’t have been more wrong. Forget the beach or the mountains , this is the only place to vacation !!! They make sure you are taken care of at all points of the resorts , parks , etc. I can’t believed I’ve waited this long to finally come here with my family!! We will become DVC (Disney Vacation Members) Members after this trip and will be coming here every year from this point forward!! Kids loved it but I think we (parents) loved even more!! It’s a must and highly recommend you vacation!! Couple things to point out , Set everything up before you leave ( Disney Agent) , use the free provided transportation system ( Don’t try to drive!!) and most importantly setup fast park passes as you go and continue to refresh the app over and over til you get the fast pass you want ( You will see what I mean when you do this!!) Good Luck!!! 5 Stars!!!!
New app revision USELESS!
by Toney1234 on 2018/10/13 12:58
Have been unable to get anything accomplished with my Disney experience iOS app. Not at home in Lakeland, not actually inside Epcot on the 8th of October nor since. It occasionally allows me to look at available reservations for dining, offers me a choice of times and then when clicked, the “working” circle just circles. I tried the passholder phone line and gave up after being on hold for 45 minutes and ZERO information about hold times. Just kept trying to get me to purchase non passholder events. I gave up. Finally got a dinner reservation (which is not what I wanted!) on my laptop. That also took forever. Today I tried again via the app to find a lunch time to modify the previous reservation. It again offered me 2pm until I hit the select button. And nothing happened. I ended up calling the passholder line again and with the help of a great cm, were unable to find anything between 12-2pm. So she made us 2 separate reservations. I get that it was a work around, but I am disgusted with the new version of your Disney experience. Will not use it again. There are pages of complaints on the various Disney forums, so I’m not the only one. FYI, I’ve rebooted, deleted and reloaded this app. Garbage.
Very nice app, a few suggestions
by briantrx on 2019/06/04 12:19
Very good app. It was easy to use and had the majority of features and functionality I was expecting. The mapping and filtering functionality is great, as is the mobile ordering. Fast pass booking felt a bit flaky, as you can attempt to schedule, see nothing available or only extremely late times, refresh and have a completely separate list. Selecting a specific time in the filter would also provide booking times that were not previously available based on the general ‘afternoon’ or ‘evening’ filters. A few things I felt would increase the overall UX: 1. Clicking on details for a ride or attraction wait time could show trends, up or down. For instance, there were times I may have chosen to walk to a ride if I knew the wait times were falling based on the previous update, or previous time frame. Or I may have avoided a ride altogether if I saw the wait times trending upward. This would give guests a better idea of the lulls in the day and help us make more informed decisions of what to ride and when. 2. Push notifications for when fast pass times approach, similar to mobile ordering push. This could even be time based, as you know our location to the park, and how long it will take us to walk from our current location to the next fast pass. This could also offer an option for directions (preferably linked to Apple Watch), as it’s easy to get turned around in some of the parks. Overall really good job though, keep up the awesome work!
When I wish upon a Star, I wish this app worked better!
by ALFFF7 on 2018/09/08 12:16
If it would work properly, this app would be the best. Pages constantly never loading (and not just on my phone or with my data plan but on everyone I know who uses it). Seems like it’s not designed for the amount of people using it/high traffic and is constantly showing errors. Same goes my MDE on the disney world website. When it does work, it’s easy to use and makes my days in the park run smoothly now that you basically have to book everything in advance for your Disney vacation. I’ve been trying to online check in for a week now and everytime I try it says come back later. Also, not all of my fastpasses show up on the app but they show up on the MDE website? And yes, I know I can call Disney tech support but it’s just annoying. Hope this app gets better in time because all in all I do love it.....when it works!
How can it be this bad!? Only gets worse.
by Djmhc on 2018/09/25 03:16
It is shocking how a company the size of Disney can knowingly have such a terrible piece of technology and be okay with it. 4 years ago we went to Disney and everyone...EVERYONE...employed by Disney hung their heads in shame when the app was even mentioned. If I had a dollar for every time I heard a “cast member” apologize for the performance of the app...my trip would have been only moderate overpriced instead of insanely overpriced - which Disney is (and continues to raise fees, ticket prices, accommodations, etc. yearly). Fast forward 4 years and somehow the app is even worse. We’ve been trying to link our reservations for 8 months! Forget calling because the wait is over 90 mins and you’ll just get the runaround and get transferred and wait another hour and a half only to get transferred back again. Customer service is so bad I don’t know if I should cry or laugh. Needless to say, this is our last trip to Disney without question and that’s o it because we have no refundable flights. This app should be pulled until they can completely scrap it and start over. If Walt saw what was happening in his parks and what people had to spend, he would roll over in his grave.
You can’t do Disney World without it
by mlgreene on 2020/08/01 01:52
Disney World just cannot be done without this app. It makes planning in advance and in the moment very easy with fast passes and attraction wait times all available in the app. As soon as I finish one ride, I check the app to see where to head next based on wait time. Mobile ordering is huge, especially now with most places requiring it due to COVID. This is where my frustration arises. More options / modifiers need to be available. For example: I always get a (basic) cheese flatbread at Contempo Cafe. This isn’t available through the app. I have to order a meat lovers flatbread and then ask the cast members for just cheese. Two of the five times I’ve ordered this entree this trip have come out as incorrect. There are other examples of additional modifiers, but this is the most important example to me. Other feedback would just be to improve overall responsiveness and performance with more rapid feedback for navigation options. Definitely positive feedback for the continued improvements over the past several years. Keep it up!
App
by b******st on 2019/08/24 20:14
People, like myself, who are not familiar with Disney World, the app is hard to navigate through. Ex: when I look up a ride or restaurant somewhat suggests all it gives me is info about it, without the option to book a reservation. It’s confusing to then have to go to another place on the app to add a reservation that makes u put a time and then gives u a list of all restaurants that are available. Sometimes the one you are looking for is on the list sometimes it’s not. There should be a way to search for something and then click on add a reservation and show you the time slot available for the day you are choosing. It would be more than awesome if there was an itinerary of your day to day with available times that u have open to book more things. The constant going back n forth to book reservations and do fast passes is confusing and annoying. Some features are nice like being able to check in and set up your pick up and drop to the airport. In all it’s a decent starter set up for an app, but definitely needs some tweaking and updating.
Very helpful, but...
by awesomegame345 on 2019/06/18 14:51
It is a great app if you constantly go to Disney world and Disneyland. It can help you easily book fast passes, and give you offers for fun events. It shows you wait time for rides, attractions and shows. It can even give directions from one ride to another. Overall, it is a great app that can help you plan your adventure. On the other side though, when you are looking at the map that shows wait times and where parks are located, it dosn’t always show up. The screen will either kick you out back to the app’s home screen or will load slowly or will go light brown. Sometimes, when you press on the app the castle will appear like normal then will kick you out of the app. This even happens when your connected to internet ad have WiFi. It can be a little slow. I would say this is a great app if your willing to pay the sacrifice for it to load. It can be really helpful and I know me and my family use the Disneyland one all the time and it is pretty similar to this app. If you are new to this park or not new at all it can be used to your advantage.
Would love a fastpass notification option!
by Rhiix on 2017/08/29 17:28
Overall the app is really useful. And I rather have it than not. So I'm glad it exists, considering what it was like back in the day. With that said, it'd be awesome if the app gave you notifications when fastpasses were about to start (maybe a "your fastpass starts in one hour" with the time for the fastpass also provided), so that way you don't have to open up the app and go through several screens just to check real quick. Even have a setting when you can toggle how often you want the reminder (1 hr, 3 hr, no notif, etc.) Disney started doing the notifications for photopass which is all well and good. But please do fastpass. That'd be so much more useful. Also an idea: have a setting to change the order for how rides are listed in the wait time screen (alphabetically, maybe favorites first, even a separate tab to look just at favorites alone or something?) Something to organize through all the results that show up, even the ones you don't care about.
A Formerly Great App is Now Worthless
by L.B.K. on 2019/01/27 01:44
Since the most recent update, the MDE app had become worthless. It won’t open. The little circle just keeps turning and nothing happens. We are in WDW right now and I went to check my fast pass times because I wasn’t sure. Should be simple. Nope. I was on Disney’s WiFi. When it wouldn’t open after 2 minutes, I switched to LTE. Still nothing. Sometimes — rarely — it will open and I can check something, but that’s the exception. I uninstalled and reinstalled the app. Twice. Same problem. I logged into the website on my iPhone browser (Safari) and about half the time it will load and then switch me to the app. The other half, the little circle turns and turns. Luckily I printed all the plans before we left and I kept a PDF file of them on my phone in iBooks and am checking that now and forgetting about the app. Of course, that doesn’t help if I need to rebook a dinner or a fast pass. Today it took me 25 minutes to rebook a fast pass before we left for the parks. PLEASE FIX THE APP. OH, I forgot. The app on my iPad won’t open at all now — not even that 5% of the time. All I see is the blue WDW screen for a minute and then it crashes.
Not intuitive, crashes all the time
by Rivegf on 2020/02/18 14:29
The Disney App is one of the less intuitive and disorganized I’ve ever used. It is slow and locks up easily. It is so bad that at some point we decided to just go with the paper map and schedule. What is even worse is that now you have to request a “boarding pass” for some rides using this app. It is pretty much a lucky ticket based on the boarding group you are assigned. It doesn’t matter if you are at the park at 4:00 am or just arrived when the attraction opened. It depends on whether you can get on the Disney servers at exactly the same time the attraction opens. The problem is that the app “locks you out” because of the hundreds of people trying to get in at the same time. I arrived at the park before 7:00 am and at 8:00 am when the Ride of the Resistance ride opened, guess what happened? The app crashed on me!!! Five minutes after battling with the app I finally I got a boarding pass for group 121. BUT, then I read a disclaimer indicating that only those on group 71 and under will be the ones riding that day. After my last weekend trip to Disney parks I decided that I am done with them for the rest of my life!
Information
by Karen K 38_\\ on 2020/10/27 20:16
There is little to no information when it comes to how to move around the parks. If your not in tune with your phone and are comfortable navigating through your phone for just about everything then you will struggle. There is little to no help with answers either. Just go to the app.! Is what you get. I was understanding that The bands are supposed to allow you to pay so you don’t have to carry any credit cards or money. Well that is simply not true. One place takes the band and the next one doesn’t. Very inconsistent and challenging as you are sitting out in the heat trying to load a credit card number all while ordering your food and someone leaning over you telling you to continue to social distance and where a masks. Overall crowds were light and made moving through the park much easier. Lines were much shorter and for the most part moved pretty fast. It’s been years since O have been here and it is no longer the happiest place on earth. There not rude, but they are not out of the way friendly.
Dr. Ameen
by IceKareem on 2019/07/23 13:33
As a consumer that eats, sleeps, and breathes Disney, they continue to fail my needs when it comes to this particular application. Once upon a time, I would have given this app a much higher rating, but as the changes keep flooding in, the ease and reliability of this app continues to descend. As an example, I am a Florida resident that always visits the park, yet every time I’ve wanted to make any kind of dining reservation or modification over the past year, it would result in a phone call to the company because the app simply would never process my requests. On another note, I am also a Human Factors Psychologist and I constantly experience excessive flaws in the user experience. There is an abundance of tasks and information that can be found on this app, but it takes an army to book a simple FastPass. Finally, and this may be an issue unrelated to the application, their Disability Access Service has been very unreliable lately. Return times constantly vanish from the app and Cast Members continually send me back to Guest Relations to solve an unsolvable problem. DAS integration into the app is a must and and is extremely simple (trust me, I’ve made a prototype, and it’s not hard).
Use it throughout the year
by BluAbyss on 2018/03/12 01:10
I really like this app! I used it when we visited last year and it came in handy to see which rides had the shortest wait time which helped plan where we would go throughout the day. It was especially helpful because my friend has some leg pain that was flaring up that made standing in line hard. We’ve made reservations on this app as well. I’ve used it throughout the year between our last trip and our upcoming one to schedule advanced dinner reservations and fastpass+ slots. It’s also allowed me to better study the map of each park and see what places I want to go to before even making it down to Florida. The only thing I wish is that it become Watch compatible for things such as fastpass+ times coming up or dinner reservations so we can hightail it over there without having to pull my phone out of a pocket or bag.
Good concept. Poor application. Still a Must Have app.
by bigfishhacker on 2019/01/31 02:00
This app is not “show time ready”. A surprise for Disney. App constantly crashes, has long load times, and login issues. Trying to manage a group requires you to be tech savvy enough to navigate the poor layout and understand the many odd nuances. That being said, it is a “must have” app for handling fast passes. Heading in the right direction: 1. Ability to preorder food - Great feature. However, we had a tough time finding an order that was created and paid for so we could mark it as “we are here..make the food”. Again the app layout needs some work. 2. Fast Passes - when attempting to change a fast pass, sometimes it would only pull up one individual, and other times the whole group. Also saw a glitch where when one of our kids only scanned their fast pass at the front gate and not at the end gate, the app returned an error that prevented us from modifying and other guests who were not able to use that fast pass.
Terrible experience
by Monstermash3---- on 2020/03/04 22:47
We researched before we came. We spent 20 minutes with Guest relations at the entry making sure we had everything straight. After being here half a day and ride several attractions we were not allowed into the Lion King attraction. The attendant was so rude. He kept trying to say there wasn't any handycap seats, it wasn't a thing. Then change it to there are but they are first come first serve and they'll all put. Then said well there is some but you can't bring your stroller/ wheel chair in because it doesn't have a red tag. We'd been here for 3 hours without an issue and had been reassured by 2 of your staff we didn't need a tag to use it. The "manager" of the lion king came out with an attitude and said there's simply no way to allow her in without the tag. Again after we'd been doing it all morning. No fix no nothing just , sorry about you. So I wasted an hour of my time going back up to the front to fix your mistake and missed the parade. It's been a dream of mine to come here all my life. So disappointed in staff and pathetic way it was handled. Not planning a return trip honestly. Terrible.
MUST HAVE for successful Disney trip!
by Savannah Savs on 2020/05/26 20:52
We recently planned a very last-minute Disney vacation as an adult couple and I learned quickly just how much things have changed in regards to fast passes, magic bands, etc since I had last visited as a kid many years ago. The main piece of advice I saw everywhere was to first download this app, and I’m so glad I did! We used it for EVERYTHING, including booking fast passes, making dining reservations, getting directions to places, viewing our photos from the trip, and most importantly, viewing wait times for rides and attractions. They seriously thought of everything when creating this app, and it made our experience so much less stressful and more fun! This is a must-have for a successful trip. I’m seeing a lot of reviews about glitches, but I didn’t have any issues before or during my trip.
Great when it works
by louwhoVA on 2018/03/19 01:18
I would rate it higher if it wasn’t so frequently buggy. It made me sign in multiple times when I indicated a finger imprint would do. I had the wait times disappear while using the app. The park map froze up as well. Yet when the app worked correctly, it was great. I very much liked the mobile order option for food. For developers, I recommend they have the map automatically orient toward your view/direction for clarity and ease of use. I would also request emergency information be easy to find (such as the location of first aid stations and other assistance contact information and/or locations). We had to go for an emergency and were misdirected By cast members. We ended up using a paper map. I recommend users download the Shop Parks app to go with this one. I scanned desired items at shops. When items were available by mail, we could purchase via app and not be weighted down by purchases at the park or risk breakage or losing them on the flight home.
Expensive with NO perks
by BDNEW on 2018/11/19 16:23
The new fast pass system is unfair and has ruined our trip. A last minute opportunity to attend Disney meant we purchased our tickets the night before arriving at the park. With 3 teens of course the roller coaster/older children rides were most important. Absolutely no availability for anything. Wait times are ridiculous and we have no fast passes for anything my kids want to ride. At least with the old system, everyone had the same opportunity to obtain a fast pass THE SAME DAY YOU WERE AT THE PARK. Even with park hopers you could go get passes at multiple parks and spend the day at another to make the most of your time at several parks. Ticket prices should be reduced if fast passes are not available. We even went to grab a quick snack at the pretzel/churro booth only to have them run out of pretzels with the guy in front of us. 20-30 minutes before anymore would be available. Just infuriating. This place is too expensive to not think of everyone attending to include last minute ticket purchases. This will be our last trip here until something changes.
Convenient for Group Planning - Difficult to Link Though
by gamer2474671 on 2020/01/29 14:25
We are Florida residents that use this app frequently for our Disney trips. It is very convenient to select Fast Passes, purchase tickets, and make dining reservations in advance. Access to park maps and wait times is handy to have at the park too. The only problem we faced was when we were trying to link our family list for group planning. We are pretty tech savvy and it was impossible. So my Sister (head of technology at her company) had to call in order for a Disney rep to make some changes and link us. It shouldn’t be this hard. Easy for a family that purchases their tickets at the same time and originating from the same location, but when you have friends and family in another location that purchased their own tickets you get error messages and it simply doesn’t work without assistance. We still love our Disney though and the reps are always pleasant and helpful.
My Disappointing Experience
by enlaycock on 2018/12/04 14:00
Disney Parks have made this app indispensable as the main trip planning tool used in and out of the WDW resorts, however, prepare to have the Magic ruined by this slow, crash prone, cumbersome app. You can attempt to use this app to book your Fastpasses, dining reservations, view show times, mobile order quick service food, and quite a bit more. Unfortunately, none of those options are available if the app won’t load on your phone. Its slow load time is beyond aggravating on even the newest iPhone X, but the app absolutely useless on a 6s. Part of the problem seems to stem from Disney’s insistence of trying to stuff all their resort functions into a single app but not having the budget to develop software properly. With each additional “enhancement,” the app becomes more unstable. Until they learn to streamline their processes and fix the base software, stick to planning your trip on a desktop and print everything out before you leave home. You’ll find carrying a phonebook-sized stack of printouts much more useful than this awful experience.
Great concept, lots of bugs
by tbelva13 on 2019/02/12 20:42
I love this app for the simplicity. It makes it easy to book fast passes, dining reservations, and see wait times. The park maps are great so I don’t have to carry a paper one that will inevitably get destroyed in the Florida rain. It’s really handy... when it works. I find that I am constantly having to log in. Not just when I open the app, but sometimes throughout the app itself. It will just stop and ask for my login. I usually have to open and close the app 3 or 4 times before it will load properly. I understand there are thousands of people using this app at a time, so glitches are going to happen. But Facebook works fine with millions of people on it. Disney has enough resources to make this app be what they actually want it to be. I’ve waited a few years before posting a review to give them time to update and tweak things. This is mediocre service and I’m disappointed that Disney has let it go on for this long.
No magic on this trip
by jshatts on 2019/03/19 09:03
Partly due to countless app crashes and bad information in the app, it just felt like we couldn’t win. I thought we had planned well and were prepared for this trip, but it was hard to feel the magic. We got park hopper passes and ended up spending 12 hours at magic kingdom alone to do 5 attractions/rides total in one day. If you don’t book fast passes well in advance, it’s difficult to get on any ride you really went there for. The only fast passes that *appeared* available were rides that had shorter wait times anyway. But then even when we went to book those, there was an error or the times weren’t available if we didn’t make a decision to select them in a second. As someone who saved for this trip for years, we ended up hemorrhaging thousands of dollars for rides we see at our local fair. I left feeling you really had to be in the “Disney know” or a die-hard to get what you should out of it. We may try to get the other day of park hopper passes we bought back and hang at the hotel, my daughter seems happier doing that anyway.
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App name
My Disney Experience
Description
The official Walt Disney World® app! Now it’s easier than ever to plan and share your vacation details—at home and on the go. - Quickly access real-time wait times, park hours, Character greetings, parade showtimes and more. - Use the interactive, GPS-enabled map to explore Walt Disney World Resort and easily see the dining options, attractions and more nearest to you. - Find your way around with step-by-step directions to locations across Walt Disney World Resort. - Purchase your theme park tickets.† - Browse restaurant menus, make dining reservations, modify existing ones and even order your meal right from your phone at select locations. - Download, edit and share your Disney PhotoPass photos and videos throughout your vacation once you’ve purchased Memory Maker, a product that gets you unlimited photos taken by our complimentary photographers at select locations. - Search and filter activities to find exactly what you’re looking for. - Keep select Disney Resort hotel reservations, dining plans and activities organized—all in one spot with My Plans. - Save time by starting your Disney Resort hotel check-in process right on the app. - Visit My Account to manage your Disney Resort reservations, tickets, MagicBands and cards, share plans with others and sign out. - Share plans with others through Family & Friends. Discover official content for Walt Disney World Resort, including our 4 theme parks (Magic Kingdom® park, Epcot®, Disney’s Hollywood Studios® and Disney’s Animal Kingdom® park), 2 water parks (Disney’s Typhoon Lagoon and Disney’s Blizzard Beach), Disney Springs, select Walt Disney World Resort hotels and ESPN Wide World of Sports Complex. †Ticket sales are for residents of the U.S. and Canada only and may not be available in some countries. Ticket prices are in USD only. Have questions, problems, comments or suggestions? Reach out to us at app.support@disneyworld.com. Connecting to the Internet in the parks: Without a strong Internet signal, wait times, park hours and schedules may not update accurately. You can see if your device is connected properly by checking under Settings. Note: Some features in this app will require your full name, country, birthdate and email address, as well as access to your location data. If Bluetooth is enabled on your device, this app will also collect your precise location information through beacon technology in order to improve your in-park experience, such as wait times. To facilitate the sign-in process, the app will also require access to your email address, stored within Account Manager. This app will request access to your camera to scan credit cards for purchases, link tickets and passes to your account, and scan and link PhotoPass cards. The app will request access to your external storage to cache certain data for offline browsing. The app will request access to your contacts to assign purchased PhotoPass images to your contacts. Optional planning tools may also ask you to provide details about your travel party. Some features in this app include the ability to make purchases and will require a Wi-Fi or mobile carrier data connection. Guests must be 18 years or older to make purchases. Before downloading, please consider that this app contains in-app purchases that cost real money. This app provides you with the option to receive push notifications for information relating to your visit to a Park or stay at a Disney Resort hotel. Terms of Use: http://disneytermsofuse.com Privacy Policy: https://disneyprivacycenter.com Your California Privacy Rights: https://privacy.thewaltdisneycompany.com/en/current-privacy-policy/your-california-privacy-rights/ “Do Not Sell My Personal Information” Rights: https://privacy.thewaltdisneycompany.com/en/dnsmi
Can not add multiple gift cards to purchase
by Ank@re on 2020/12/04 04:22
Can not add multiple gift cards to purchase
Difficulties with ordering food
by Marygraham:)) on 2020/12/04 01:45
Maps are great, too many difficulties with order food. No one with IT could get kinks worked out. This caused more trouble than I wanted on a Disney trip.
Seriously?
by Dsmrossi on 2020/12/03 20:08
I don’t know what happened to hospitality here, but unless you have a smartphone and know you have to make online reservations ahead of time, good like having a bite with your family. I asked a staff member how to make the reservation and she said “use the app, I can’t answer any questions about the availability” Ok great, so sure thing, I download the app and get on, NOTHING. So I guess I’ll sit here and try to find a shack I can eat a chicken leg at. So much for the magical experience...
Disappointed
by double Gigi's on 2020/12/03 17:30
Forest trip to Disney with grandson for his 6th birthday. Magic Kingdom was great! Today at Hollywood Studios so many rides/shows are not available.....at 7am theStar Wars ride was already full and the lines were VERY LONG!!! I recommend waiting until all restrictions are lifted if you want to come. Unfortunately our trip was already planned and paid for. Cast members great with everything!!! Too bad we had to pay full price for today. Won’t come back.
Familia Dominguez-Ciscomani
by Pastor Fco on 2020/12/03 14:39
Everting 👌🏻EXCELENTE💪🏻😉
Terrible app and service
by nopornographymom on 2020/12/03 06:29
This app will not let both parents link their tickets (so in our case only the one who bought them had access) which makes ordering food and many other things more difficult. It wouldn’t link my credit card. It doesn’t recognize where you are and sort rides/restraunts by the park you are actually in or distance from you. Once you find where you are and zoom in there it doesn’t remember that and defaults back to magic kingdom each time you are looking for ride times even if you are in a different park. The Hollywood Studios que system for Star Wars is completely deeply fundamentally flawed, and should go back to the fast pass method immediately even during a pandemic! Locals with season passes can try daily to get in making it almost impossible for people who only have a one day window to get in to do so. Are they giving all the reservations to people staying in Disney properties? You literally have a less than a 2 second window to get in on the Star Wars Que and if you haven’t practiced before the day of you won’t know what to do and how to do it fast enough (without reading to confirm all members of your party are on your reservation there...) There is no way you will get in because it is a 2 step process that is literally booked and over with in 2 seconds at 7am and 2pm. If paying over a thousand dollars for your families day in the park and not being able to get on the big Starwars ride would upset you ... then head to The Wizarding World of Harry Potter on the Universal duo park admission instead or pick a different Disney. Our family had very limited days/time and $ there and we should definitely have tried Animal Kingdom instead of Hollywood Studios which resulted in a LOT of tears. I will never go there again. (FYI When they were open pre-pandemic) I can say for sure that California Adventures is Superior to Hollywood Studios, and Disneyland is far superior to Disneyworld.
App won’t stay open
by tsnowtiger on 2020/12/03 00:34
App won’t stay open
How to log out?
by nskdiebvagaikeb on 2020/12/02 13:34
Not easy to find. Then when I finally round “sign out” I hit it and it returned me to the home Page???
Jade in resort reservations
by knitrd on 2020/12/02 00:44
Our experience with Jade was fantastic ! She went over and over helping us. Jade is a perfect example of what a Disney cast member should be and made us feel very important ! Thank you Jade your the Best ! Thank you Robert and Nancy Snyder
The map
by minnie4me on 2020/12/01 19:51
The map needs to be interactive and show you where you are. It’s difficult to use.
Stat wars queue
by hfhuufh on 2020/12/01 19:38
Join on time twice and was not given boarding pass. Con to get Star Wars people to come visit with no opportunity to ride.
Rise of the resistance
by hsynepig on 2020/12/01 19:28
Trying to get on is ridiculous. People who are not technically proficient can’t even try. I would rather wait in line
Glitches
by Theme Park Mom on 2020/12/01 16:25
Not a fan of the app at all. There’s constant glitches such as scheduling reservations etc. experience family vacation with poor technology.
Improve restaurant reservations
by cheers brah on 2020/12/01 15:30
Allow filtering by park for restaurants
So helpful
by Plubious on 2020/12/01 13:36
Using this app has really made the trip easy to know where we are going and what days we have each park. It had been SO helpful Plubious
Marc
by hgfvhugvbh on 2020/12/01 04:56
Horrible, horrible service. Too many problems to discuss. Horrible!!!!!!
Swj ruining Disney
by Huh crash on 2020/12/01 01:17
SWJ are ruining the Disney experience in the park
AMAZING
by DisneyWisher on 2020/12/01 00:46
It makes doing very in the parks so much easier all your plans in one place. It’s also super flexible, if you don’t like something change it. And it’s super nice getting to do this on the go anywhere I am in the parks
Wayne Grumney DVC Member
by asfghjk5 on 2020/12/01 00:15
Checked in twice (on line and at Front desk of Polyn.)before arriving at Park (Studios). We were not admitted to Park, had to STAND IN LINE FOR HALF AN HOUR at Guest Relations to get it fixed...all you do at Disney is stand in line ALL DAY even when you do everything possible to avoid it...NOT HAPPY!!!
Loading forever
by Devina g on 2020/11/30 21:21
Added my card four times and keeps loading then kicks me out
Virtue Queue
by Peter8828 on 2020/11/30 19:20
Virtual queue for raise of the resistance is poor. Got a already to go, but system glitches and ended up losing out. Tried numerous time at 7 am and 2 pm in the park with no luck.
App freeze on iPhone
by eeerrr2222 on 2020/11/30 18:47
Can’t even order any food on the Mobil app. Won’t bring up party for queue.
Rise of the Resistance
by Tarkus333 on 2020/11/30 16:07
You can’t get on this ride unless you are in a cue group, which is available on the Disney app. Which of course does not work. They said you can sign up at 7:00 AM but at exactly 7:00 AM when you try to sign on the app says the ride groups are full an no longer available. This extremely disappointing that only a select few get to enjoy this ride. I’ve been coming to Disney World since the 70’s when Disney World opened and never have I experienced such a poorly executed.
Good As Always
by Daywalker4life on 2020/11/30 01:08
Maybe just me , but was easier to find wait times
Not to good
by jcce70 on 2020/11/29 19:42
Actually have to admit that with current restrictions the crowd is less and more manageable. Food is expensive for what they offer and they need to have more sit down options.
Good but horrible
by Tjmartinezjr on 2020/11/29 19:26
Waited months to ride the Star Wars ride and could not get booked twice on the only day we were going.. stayed in the app 15mins ahead of time both times and even waited by the rides line but “unfortunately” we didn’t get in.. not to mention my kids can’t even eat unless I reserve food 3 hours ahead of time.. and it’s only 35% capacity... ok
The Rise boarding group setup is horrible.
by WDWRLD Brian on 2020/11/29 19:24
The Rise boarding group process is horrible. Thousands of dollars and still can’t ride a ride no matter what we do.
Constantly tells me I have weak or no internet
by amym_7474 on 2020/11/29 19:15
I’ll be sitting right next to my husband who’s app is working and mine will not connect. I have a brand new phone. Makes it impossible to make reservations for anything.
Disney COVID-19 experience
by Ashessche on 2020/11/29 15:10
We visited Disney during COVID-19. It was great safety wise. I did not feel concerned for my health at all. My only complaint is that they stopped the fast pass and the lines were 45 minutes, which equates to only about 10 rides for the entire day. Also, understandably, there are no events that cause mass gatherings like the parades and shows, etc. On the positive, it was great to be in the less crowded park. We were able to socially distance the entire time.
A decent app
by frëë tïmë on 2020/11/28 21:57
Usually use quick to get help if something’s wrong with my account, willing to listen to complaints. All and all, not bad.
Tiene pocos sitios donde se pueda comer
by 17244689kebett on 2020/11/28 21:21
Buen parque pocos sitios donde comer
App
by nogoodnest on 2020/11/28 21:06
The app and magic bands are not working
stupid
by hollyjollyjoeywoey on 2020/11/28 12:20
Impossible to join virtual Quebfor star wars
Park reservations
by CliffA3 on 2020/11/28 05:40
Your app should display whether a park is available for reservation BEFORE forcing cancellation of a existing third reservation. Applicable to Annual Pass holders.
Freezes
by Buddy120 on 2020/11/27 20:17
New update freezing frequently
Takes up too much battery power and slow
by PrincessAndromeda on 2020/11/27 20:14
The Disney website is the slowest thing on the web and anything dealing with Disney will use up all your battery. Unsafe.
Ticked off
by nolechick7 on 2020/11/27 19:26
I am so upset right now They have screwed up ourReservation split our party in to absolutely unacceptable
Terrible app
by gorditabread on 2020/11/27 15:04
It crashes entirely too much. And it’s not user friendly
Quality app
by i Stay Jad3d on 2020/11/27 14:27
whoever designed the parks on this app was absolutely spot on with everything from naming each store/restaurant to the picture quality itself! seriously amazingly crazy resolution when you zoom into the parks, resorts and downtown disney. i’m ready for my Epcot trip December 5th!!!
mobile ordering.
by sheilabot on 2020/11/27 01:09
I don’t like mobile ordering. Prefer to order personally and to pay with cash. Other than that and masks, all is good.
Didn’t working totally
by Maxafa on 2020/11/26 23:57
Can’t purchase tickets, can’t open tickets, can’t do nothing. Iphone 11 pro max
Customer service
by unwalt on 2020/11/26 21:16
Skin cancer patient and wearing the mask rips my skin on top of nose. Was wearing the mask right at nostril covers them and store attendants shook there head at me and laughed after explaining I had skin cancer and I actually didn’t have to wear any coverage
Espectacular
by angelicawyse on 2020/11/26 18:48
Super
Wonderful Turkey
by Her Majesty Kim on 2020/11/26 16:45
Fantastic cast members, agreeable crowds, perfect weather
Animal kingdom flop
by Alarmingly great on 2020/11/26 16:38
We are here now and NONE of the special attractions are available!!! My teenager has no roller coasters to ride!!!! If we had know , we would not have planned our vacation for today!!
MOST Magical place on earth!
by LovetheMic on 2020/11/26 12:48
Despite all of the restrictions placed to keep EVERYONE safe, Disney has done it again making you feel special. Hats off to all Disney employees for keeping Disney the most magical place on earth.
Not “Magical” Anymore
by T$Money13 on 2020/11/25 21:23
Park attendants are extremely rude when asking questions. Not as friendly a place as it was years ago. I’m not sure if it’s a generational change from the workers, but the place is definitely lacking in the “magical” department. As an adult it’s not a big deal, but it’s so disappointing to see the children not enjoying the park. I do not recommend Disney.
Never again.
by Peacock Cottage on 2020/11/25 17:52
You dumb down the experience for everyone when u overfill the parks.
App is Confusing and Crashing
by jobu6398 on 2020/11/25 16:46
Cannot figure this out. I have to buy tickets before I can look at room availability
Errors on page
by scarmona274 on 2020/11/25 16:01
Have been trying to enter my information to book a date and it keeps giving me errors. I have looked at all my information throughly and it still gives me errors.
Star Wars rise of the resistance
by Shawna Rinck on 2020/11/24 20:07
Not happy about traveling from Spokane, WA and paying over $2000 and trying twice to sign up for this ride and not able to get on when my kids look most forward to Star Wars rides when we come to this park. This is also the fourth time we have come to Disneyworld and have paid a lot of money. There should be a better way to make sure people can ride this ride. Other than that, love the park.
Virtual Que
by Virtual Que is Frustrating!! on 2020/11/24 19:17
Got up early to do the virtual que. was not able to get a spot in 5 seconds. Then went on again and in 2 seconds still was not able to get a spot. Not sure if there is preference given to people with magic bands as there were a group of people with magic bands registering in the que at the exact same time as us and they got a spot. Very frustrating!! Absolutely ridiculous given the fact that we pay so much for tickets.
Horrible
by 101231mrklol on 2020/11/24 17:28
Horrible customer services,
Cups during Covid
by Ella Kliebert on 2020/11/24 16:49
Rather than having to bring the mugs to get the drinks, it would seem that they could connect that purchase to the wristband. Doesn’t do a lot of good to have to bring the mug and that’s one more thing to carry since they out the drink in a paper up anyway. Other than that, great!
Fast pass is necessary
by Ariel bff on 2020/11/24 16:28
Must need fast pass with so many people let into park
Star Wars Rise of Resistance a Dissapointment
by Grampy Wes on 2020/11/23 19:39
The park is using virtual queue with almost no apparent availability. Tried at designated 7am and 2pm time. Within 5 seconds there was no availability. tough to explain to my six year old grandson. Today a cast member described the ride as “temperamental”. Disappointed.
Long lines
by Nana Linney on 2020/11/23 18:41
Lines are much longer than we anticipated with the decreased numbers due to Covid. Cute Christmas parades!
I hate magic kingdom
by najm30 on 2020/11/23 18:21
Before I could could get into the park the train and gate closed on my baby me and my family were screaming and no no helped us then this guy slowly walked over and said it was ok no it wasn’t and if she was hurt bad there would be a big problem. I’ll be back in January for my daughters bday I hope things go differently. No one was friendly or speaking to me and my family. I loved animal kingdom every one was welcoming and friendly...
Cold Food - dirty tables at Peco Bills
by zombie lover on 2020/11/23 18:13
W We
Rude Employees
by Disney needs improvement on 2020/11/23 17:30
There have been a handful of employees that have been exceptionally rude during our visit and the covid procedures are pathetic. Universal has their process down significantly better.
Can’t open
by Nink411 on 2020/11/23 13:49
I can no longer open my countdown. When I click it, there is an instant “blip” then it’s closed again.
Irritating
by rednben on 2020/11/23 13:37
Way too difficult to add friends and family - end up with three profiles for one person. Tech support is a joke. Can’t link tickets to the right profile. Then you can’t ride ride if the resistance because you can’t link the accounts and tickets. ABSOLUTELY RIDICULOUS
Hollywood Studios
by Minecraft rocks 122 on 2020/11/23 12:32
Virtual line app never works. I am very disappointed my sons cannot see StarWars as it is the reason we are at Hollywood Studios
Expedition Everest
by sol#12 on 2020/11/22 17:48
Love, love this ride. Disney rocks!!
Boooo virtual queue failure.
by buckeye lake on 2020/11/22 12:47
Attempted to enter the Star Wars virtual queue this morning at exactly 7:00 am. My party of 4 showed up as a party of 16. Each of our names appeared 4 times. No way to determine which one of our names was the correct one to use as only the names associated with our park reservation today would have worked. Didn’t get in due to this issue as the reservations filled while I was trying to guess which combination of names was correct. Booooooo.....
Star Wars ride
by S Gromek on 2020/11/21 19:17
Unable to get tickets to the Star Wars ride. The app gave an error message. It’s really unacceptable.
Great app
by Jaga0304 on 2020/11/21 14:53
Awesome app. Easy to use. So useful and easy to navigate while at Walt Disney World.
Frozen
by drsaxes on 2020/11/21 03:53
Like the famous Disney movie, so is this app. Won’t do anything, so I can’t really rate this since I can’t get it to work.
Ride information
by unfair c on 2020/11/20 12:13
Join the resistance que works like crap!!
Disney World Review
by LannistersDontPlaySoccer on 2020/11/19 20:22
Safe for everyone
reCAPTCHA error
by ..kitty2007.. on 2020/11/19 00:45
It asks me to verify that i’m not a robot when i sign in but there is no challenge for me to verify. It says cannot connect to reCAPTCHA. Please fix this error before i give it 5 stars.
Here in Nov 2020
by snazzypantshopper on 2020/11/18 21:17
The requirements to get something to eat here are outrageous. This app fails to tell you where any of the restaurants are, even though they request location services. It would be extremely helpful to create a map for folks to walk them through the directions.
Poor connectivity
by Rose02181222 on 2020/11/18 01:27
This app never seems to work while at the parks
Very quick reply
by Drawing in NJ on 2020/11/17 23:23
Asked a question. Answered immediately.
For the restaurant reservations
by jen noz on 2020/11/17 19:46
It would be much more helpful when trying to see availability in a certain place if they were all together or we could select one place we are interested in aka Epcot or Magic Kingdom etc.
Should charge $50 not $125
by rMarge on 2020/11/17 19:46
At Epcot today and very disappointed! Have been here hundreds of times so I know what to expect and this is not it. There is so much closed/under construction that I feel like I’m being ripped off. No live entertainment and no fireworks either. It is absurd that they are charging full price of $125. I feel like I should receive a $75 refund!
Just use to the original
by Bronco:68 on 2020/11/17 16:49
The Orlando Magic Kingdom feels like the Diet Coke of Disney, “just one calorie, not quite Disney enough.” The experience is not a total loss though, The Saratoga Springs DVC accommodations appear recently renovated, and are top tier; 5 stars. The park itself just feels incomplete somehow.
Virtual Queue error
by Disney Broke our Hearts on 2020/11/17 14:45
I woke up at 630 am to join the virtual queue for Star Wars and it let me through, but then gave me an error when I went to pick my time slot. Then said all reservations were full. It didn’t even give me a time slot option, but let me pick my attendees which were me and my wife. We are here on our honeymoon and was one of things we were really looking forward too.
Not what I expected for the money
by Parent1203 on 2020/11/17 02:13
I can think of a lot better ways to spend 6 Gs. The food is awful. The service is good but not great. The rides are good/creative. Ordering food is a total hassle. App order only so you better not forget something on your order or it will take another half hour to get it. All in all, just not a great experience. Bathrooms in the park are hard to find. Not really great signage anywhere on the resort. Transportation system is very good. Will give them credit for that. If no kids, would definitely not return.
Mobile ordering a pain for tech challenged
by ColleenJ5 on 2020/11/16 22:12
Mobile ordering a pain for tech challenged people
Lags too much
by 3sln on 2020/11/16 18:40
It’s always lagging so much that it proves to be virtually useless.
Best planner
by Planning 101 on 2020/11/16 12:39
I love the planning aspect of this app. It made our vacation so much easier. Thank you my Disney experience!
My queues
by colegator on 2020/11/16 12:22
Just keeps spinning. Not working
Horrible wait times on phone
by Hate these holds on 2020/11/16 03:26
Have been trying to confirm my order for 1hr 15 min and am still on hold when this review option popped up.
Slower than molasses
by Covert User on 2020/11/16 00:17
App won’t load. App crashes continually. Can’t find reservation. Worthless.
Not magical what so ever.
by fugggghhhh on 2020/11/15 21:50
If this app worked like it was supposed to it would be amazing!! But it doesn’t AT ALL. If it’s not freezing every 5 seconds, it’s glitching every time I open the app in one way or another. It caused so much more stress on our vacation, it almost ruined it. Considering you basically NEED this app to do almost everything, it was just absolutely ridiculous. Good luck.
Disappointed at Disney
by beckslade93 on 2020/11/15 21:05
Disney is taking advantage of the carina virus to make money whale other businesses are suffering. Hand sanitizer is not required to ride rides and the relaxation station where we are designated to take our masked off never gets sterilized.
Star Wars virtual
by MJ Macella on 2020/11/15 20:29
We tried twice right at the precious time and we were not able to get in. Came so far to see this one event. Thank you Marcella Heilig
Irredeemably buggy
by Phdmama06 on 2020/11/15 17:45
I’ll preface this by saying...I’m a big Disney fan and travel here frequently, and absolutely love WDW. However. This app is great when it works...which is seldom. It’s plagued with unpredictable bugs and the one lesson I’ve learned over my years of using it is to not trust it or count on it for anything. The latest round of frustration is that it seems to constantly “forget” who I am after my first use of mobile order or other function and the only workaround is to delete and reinstall, which I have resigned to doing at least 20 times during the course of a five day stay. Its unreliability is particularly frustrating now since Disney is “requiring” heavy use of the app (mainly for dining) during the pandemic. Its lightning-fast drainage of my phone battery is particularly egregious. I wish Disney would stop trying to add functionality to its app and fix what’s already there. Disney, seriously. Do better.
Not quite a magical experience.
by TeleKoe on 2020/11/15 17:35
System runs slow or fails to connect often. Some of the features do not complete actions requiring reboot of app.
Staff acting like Nazi.
by Luisalex435 on 2020/11/15 13:59
It is super hot and we have kids who get thirsty. You wait in long lines and get threatened to be kicked out when you 6 year old drinks water. They sell drinks but you have to be ACTIVELY drinking in an area near where you bought a drink or you are threatened to be kicked out. It doesn’t matter the area is over crowded with other people trying to drink also. They want you to social distance but give you no room to actually do that. Did I mention you are constantly threatened to be kicked out? We have been in the park 2 hours and been threatened 3 times. What a horrible experience with a company who obviously doesn’t have any customer service skills.
FUBAR
by BOHICA Again on 2020/11/15 02:09
System is totally complicated instead of KISS Keep It Simple Smart.... overly complicated all over again....
Constant logouts
by chelseyloren on 2020/11/15 01:53
This app is truly so bogus, especially coming from Disney. I never write reviews, I despise Yelp culture, and I’m in hospitality/fine dining - something has to be truly wrong for me to write a review. Disney - what happened? This app literally NEVER saves your login info. It redirects you to a website for almost anything useful - almost nothing is done inside the actual app. But to complete any action, it makes you log in AGAIN, never saving the email/username, no option to “see” the password - and returns you to the app, logged out. Only to redirect you to another website to complete any given task. Why does this app even exist? Either let me Simply do all of this from a web page, or solely contained in an app that allows Me to stay logged in (like Instagram, any festival app, etc). When time is of the essence (booking reduced capacity reservations) logging in and out constantly and bouncing back and forth between the app and the website cost me the opportunity to book a reservation for Hollywood studios/Star Wars for my brother’s 21st bday. Literally - because of the constant time wasting bouncing around, unnecessary log outs, buggy app crashes - in that span of time, availability changed and we could no longer book the park, and then when we changed our reservation day, after the hassle of the app issues, there were then no cantina reservations available. Like I said - bogus. Disney is a multibillion dollar conglomerate - they can afford better app developers and a more cohesive, user-friendly, simple app that is self contained, and doesn’t redirect you to insecure webpages/keeps your login for more than two minutes. Ridiculous.
Get the bugs out!
by bugsNthisAPP on 2020/11/14 22:54
Get the bugs out!
confusing
by wym_myob on 2020/11/14 21:10
it’s really confusing
App is good
by Alex33025 on 2020/11/14 20:31
App is ok overall until it crashes while trying to join the Star Wars Rise of resistance queue. Two families spent a lot of money just to be be told the rise of resistance ride is basically a lottery system and good luck getting a spot. My advice is don’t come to Hollywood studios until the fabricated “hype” dies down or they release another terrible Star Wars movie to lessen the “hype.” 👎🏼👎🏼👎🏼
Half the Fun
by joshsmom1996 on 2020/11/14 19:31
Planning is half the fun for me!! LOVE this app!! Always keeps me excited for my next trip!!
Too many accounts
by Dielectric Withstand on 2020/11/14 17:39
Every time I try to log on My password seems to not work. Then when I try to reset it does not send the email to my account except if I go through some other port which I do not understand why there are so many different ways to get there.
Filters don’t work
by hoping fir better app on 2020/11/14 14:48
The filters don’t work
Terrible & ruins vacation
by Heartbeat21Days on 2020/01/02 16:10
Don’t count on getting in to Rise of the Resistance even if you get up at 4:30 am and arrive at the park at 6 am... even though all members of your party went through security an had admission scanned at around 6:30 am, and are standing well inside the park by Grohman’s theater....BECAUSE you MUST use that lively My Disney Experience app to join a “ boarding group”...and as people around us were getting group 35 , the Disney Exoerience did NOT work for any of our phones until my husband pulled his out and got us Boarding Group 105...Which would still be ok, if we didn’t need to leave and drive 4 hours home today. So while people around us had their groups called at 8:30-9:30 am... we are still sitting here, knowing our “group” probably won’t be called until late afternoon or early evening...too late for us. Ift wouldn’t be so bad if we just didn’t make the group but to be here and only because of Disney, not be in the group is EXTREMELY frustrating. Cast members were not helpful or sympathetic...so maybe we won’t be renewing those very expensive Premium Annual Passes after all. And this is all with having a DAS card. Getting too old for this 🤔
Crashes constantly
by 34ahdh on 2019/02/06 13:54
I hate this app. It constantly crashes. It’s supposed to work with magic bands, reservations, fast passes, pictures, etc. the problem is it constantly has issues. It tries to log in EVERY TIME. And you’re using it at least 30 times a day to keep track of everything or figure out where you’re going. I have the worst time getting pictures to link with others in my party. Or trying to see wait times or where dining options are nearby. In theory it should bring all this up but in reality you stand around either waiting for it to load or closing the app out for for the 5th or 6th time while you wait for it to just come up at all. And I have a current phone with current iOS so don’t use the excuse I have older generation hardware. This app seriously put a damper on our trip because you have to use it for EVERYTHING. To add to it because the app doesn’t work well it slows down traffic in the park. People are constantly looking at their phones and trying to get the app to work. Whole families slow down in the middle of the park and then have to pull off to the side while they wait for fast pass times and schedules to load. Seriously Disney? You can’t figure this one out? You make mechanical dragons breathe fire during a parade, seems like you could take a little time and make an app that is CRITICAL to the park experience at least function 80% of the time. Call Apple or Microsoft. I’m sure they have an engineer who can help you.
Necessary Evil
by MikeL200 on 2018/06/03 12:37
It's annoying to have to book a rides daily for a week a month (or two) in advance of our trip, more annoying dealing with the constraints of being there for 3 weeks and coordinating with friends/family coming & going in that period. This app adds insult to injury since it often crashes, lists bad/outdated data, and requires repeatedly scrolling to the day you're interested in. I've had to redo plans multiple times to adapt to available rides and accommodate friends/family who don't yet understand how mandatorily it is to know exactly what park and ride they're going to be at 30 days in advance at 7am. Often the app lists the old fast passes plus new ones, sometimes with the correct # of people and sometimes not. Clicking on old/canceled ones results in an error. I then have to scroll all the way back down to the day/time I was viewing in the my plans screen to continue where I left off (that happens even if no error, when returning to the list after viewing a fast pass or mean reservation- be annoying it doesn't remember where I was). I've found the only way to clear old data is reinstall the app, and I've done that many times on my iPhone, my work iPhone, and my iPad while planning this trip. I can't wait till my vacation comes and goes so I can delete this app for good on all my devices! This needs to be better Disney! My advice is to use the website - it's got it's own errors and drawbacks, but works less badly than he app.
No support
by Central FL Domestic Engineer on 2020/02/05 22:38
We downloaded this at the ticket counter when the agent said it is the way to reserve fast passes. Since it was the day of our visit, there were no fast passes available, but we could use it on future days. That’s not their fault, that is just my ignorance in believing that there was a “fast pass”benefit for each day of use. The next time we were armed with experience and ready to plan our fast passes for our next visit. However, the app wouldn’t properly scan my card. I had it in the system the first day, but it was no longer there, so I scanned it again, and again, and again...to no avail. After way too much time trying to get my ticket scanned so I could order a fast pass with my party, I tried to search for “help”. To be told by the app that there is no “help”. There is no phone number, there is no customer service, there is no frequently asked questions, there simply is no help. So, we’re back in the same boat of not ordering fast passes before going. Hence, what is the point of having the “Disney experience” app, if our only Disney experience is the one that makes us wait in the stand bye lines on every single ride? If I were to do it again, I would not buy a pass assuming this app would allow us to use fast passes. Instead, I would only buy a single day ticket with the understanding that lines are just part of the Disney experience.
Confusing for a large planning party
by AudreyH1962 on 2020/09/17 06:09
We are a large family of 10 with multiple households. It was unclear about linking tickets. We are managing through the bumps and bruises but it has been somewhat difficult. As the vacation planner setting everything up, I didn’t realize until it was too late that children should be set up by their parent. Once all the tickets were entered and I began sharing family & friends we realized I couldn’t share their info with their parent. We also lost a member from the list when invites were accepted from the same email, that person received 2 tickets under their name in their account. Once we got that figured out, we realized he had also been deleted from our park reservations. I could no longer add him back to correct it since the ticket was now linked to another account. It looks like she can reassign the ticket to the proper account/ticket owner. It also appears that you must share with each person individually or you don’t all see the entire party that was originally set up (a security feature?). As we sent invites between us we began to see the list of family & friends grow. All in all, it’s not as seamless and easy as it seems if you are a large group. We still have to call for help with corrections for fear of deactivating or ruining our tickets before we ever get there!
Horrible App
by globetraveler2 on 2018/12/25 16:49
There are very little things in regards to Disney that I could ever see something wrong with, but that was before using this app. I am shocked Disney pushes this app onto visitors. I was told I HAD to have this app to make dining reservations, special event packages, buying tickets, and the memory maker. It was a bold face lie. I bought my family’s tickets to Epcot via the app-stood in the security line, got up to get in the park and was told I had to buy tickets at another gate! I had to go to a completely different line, buy tickets in person, get a ‘card’ then get back in line to go inside of the park. Another problem I think is horrible with the app is their dining reservation tab. First you can’t search for a restaurant or even by park, only by meal time. Most importantly and annoyingly though was the reservations are useless. I couldn’t get a reservation on Christmas Eve to a restaurant in Disney Springs, well my family and I were getting hungry about 7pm and decided to walk around to that restaurant just to see what the wait would be—-absolutely no wait at all! The app tricks you to think that if the restaurant doesn’t have reservations then you can’t get a table but it isn’t the case! The mobile ordering didn’t work on our entire trip. And every single time I opened the app I had to re-sign in. I expect better of Disney and I don’t like being lied to. The only reason you have to have the app is for Memory Maker. Do not use this app.
A MUST for a stress free Disney vacation
by ARUSSE52 on 2019/04/27 18:01
I love the My Disney experience app. It is a MUST for a stress free Disney vacation. Do you hate waiting in lines... yes, duh! The ability to book fast passes and change them easily, check wait times, and plan your day in the park is the best! I would say sometimes when booking fast passes for a large group it will glitch and only show it’s booked for 1 person, but in reality it has everyone on the system. Only once when I changed to a fast pass did it not sync but the cast members were very helpful. I like standing in line picking the next ride for my family, it makes visiting the parks effortless. Waiting in line to eat... Not about that life... I like ordering food in the app and just skipping past the queue for my food. When character hunting this app is a the best map! I’ve been able to see when hard to find characters are out in the parks and their exact location. Recently, I have been using it to open my resort door which is nice. I also use it to show my annual pass to get the discount on merchandise or food. Again my only complaint is sometimes it is a bit glitchy and I have to re-start the app multiple times. Overall 4/5 stars for making my Disney vacations stress free and magical with my family!
One Time Situation
by Switch Tha Weirdoo on 2018/09/19 17:35
Now, normally I’d give this app a 5 star. I’ve had it for years and have been using it in every trip to any Disney Park I’ve been to. UNFORTUNATELY, however, this trip that I’m currently on while I write this review seems to be a little different. This time around the app seems to have gotten VERY slow and buggy, contrary to recent years. Every time I try to check times on Fast Passes, check the times of a restaurant or peek at the map to make sure we know where we’re going, the app takes longer than convenience would want. I even manage to make it to my destination every once in a while before the app manages to finish booting up. Fun stuff. Bugs and lagging aside, I don’t want this review to be seen as something of a “Do Not Download.” This app is EXTREMELY useful and if it ends up running smooth for you, it’s a MUST DOWNLOAD in any of the Walt Disney Parks. Between Fast Pass reservations, to the maps, to the restaurant times and times/places to meet characters, the app will ABSOLUTELY make your trip a neater, easier and more enjoyable trip. As the title hinted, this review is based off a one time situation. Disney normally never fails to deliver and I hope they fix these bugs so I can get back to praising them for their awesome delivery of service and experiences for guests of all ages!
AMAZING!! But I have some requests!
by NewSassySarah on 2018/07/28 20:27
Hello! This app is amazing, you don’t have to use a physical map where you get confused or anything, and you can track your resort room and use the cool watches the let you pass through. But I have some advice for additions to the app. First off, can you please add more mobile pick up to restaurants? It is very convenient and helps many who are rushing to get their food easily. Another thing is I think you should improve the map a bit. When you move it’s frozen until you reach a point and keeps going. I know it doesn’t seem bothersome, but when you are trying to go somewhere and it’s frozen and you forget a turn, it gets frustrating. Another thing are the photos. When I’m looking to book and attraction (fast pass) or just looking at it, I want more photos so I can see what it’s like and more of a description. Finally I think you should put more merchandise or different merchandise in different shops. Most shops have mostly the same stuff, so nobody even bothers to enter because the last few shops were the same. Please take my advice to improve the app, and the Park. Thank you!!!
Park tickets
by amanda saso on 2018/01/01 16:49
We too love Disney and spend every new year holiday with them. Why in God’s name can the resort not get your park tickets linked to your magic band??? Going to customer service at the park is horrible!!! A little bit on my magical experience dies when the resort staff says they do not have that ability. Why????? Also, the new hall of presidents is horrible! New voice (I miss Morgan Freeman) and new theme. I’m sure it’s to prevent the audience from booing our current president but it’s still just not the same. Your staff that works before the fireworks are exhausted I’m sure but still quite rude. ( both feet have to be inside the white line! ) we were not allowed to be in one section because it was full and moved across then 30 minutes before the show, it was packed with more people than before. Even not during the holiday season the staff has lost something. 10 years ago they were awesome and fun. Now they’re hurried teenagers pushing you to “get out of the way” and talking over you when you’re asking a question. I hope they can get it back one day.
Love the Mouse...just not the app
by Tlbanks on 2019/01/27 12:15
The My Disney Experience app is definitely the tool you need when visiting Disney parks. As advertised you can access your reservations, fast passes, see wait times, etc. However, the app is incredibly painful to use. It frequently logs you out and when you try to log back in to view your plans again it will freeze or be unable to load anything. It’s also incredibly slow to use in the parks, which may be Disney’s WiFi in general and while it’s nice and free you certainly aren’t getting the speeds you’re probably used to at home. It seemed that on very busy days at the park, the app was even worse than normal, presumably due to high volumes of users. I would love to see an app where, 1. I don’t have to log in every time I open the app, 2. It reliably opens my plans and allows me to edit them quickly without slow wait times. I did enjoy the mobile ordering feature for a couple of quick service meals and it did process our meal plans correctly. My family and friends is not a feature that’s easy to use, and actually had to go to our concierge to fix it because only half of our planned fast passes were showing up correctly. For now, it’s a necessary evil but I would love to see some dramatic improvements before my next Disney trip!
Waiting to be impressed.
by Beezer80 on 2017/10/20 17:02
We are disney fanatics. We have enjoyed the many visits to Disneyland and California Adventure and have always been blown away by their customer service. This is far superior than what our experience has been so far at Disney World. The resort rooms are not worth the money at all for the lower budget rooms. They are CRAZY small and ours was not clean to the Disney standard. We were recently traumatized by the Northern CA fires and we couldn't get our mail as planned due to significant delays. Some was Disney attire (costumes and such). I called the resort and asked if they would accept a package. They were so gracious about it. Come to find out Disney is CHARGING us a handling fee. Never mentioned that and it's like we are being punished for having having fire wreak havoc on our beautiful county. We ate at Art of Animation and it was disgusting. Best of all- they lost our stroller. We never received it from the Magical Express and they blame our airline, Virgin America. I checked it in. I watched them load it on the airplane. We are at the parks with no stroller. It was a simple umbrella one but our 5 year old gets tired. So now we have to PAY to rent one each day. I'm shocked Disney. I expected more from you and hoping to make the next few days magical...just waiting for that to happen.
Yikes
by AriLikesUnicorns on 2019/02/21 16:29
So, i have a few complaints. First, the whole system with linking your family and friends so you can fastpass together is so unnecessarily confusing. None of us could figure out if we needed our ticket numbers, and when i put it in for my friend it linked to my account and had to call disney to fix it (i was also on hold for 30 mins but that’s a different story). After you link your friends, they randomly linked some of my friends, but not others, and only one of the tickets would link after that. Within ten minutes, i finally was forced to exclude two of my friends, the avatar ride was completely booked. Secondly, this app can’t even function on its own. If any other app is open, this app simply will not work, which is very inconvenient if you’re plugging in a number from your camera roll. The app frequently glitches not only for me, but for almost everyone else in my group as well. When everything surrounding your vacation is depending on the performance of this app, and the app doesn’t function, it makes us very stressed. And we’re high schoolers who are coming for marching band, so we’re already stressed about a million other things. Overall, it’s great when it works, but that’s not very often.
Very helpful app but Adding Guests for Planning needs better explanation
by ugdfdgisewsgh on 2019/06/07 15:44
After spending an hour on the phone with support to clear up the mess made by some very excited adults in our party, I was told that it’s actually very common for duplicates and triplicates of people to be made and shared in the family and friend lists when people start connecting; leading to tickets being assigned to the wrong place, etc. My simple idea to fix this would be to change the wording under “How will you add this Guest?” It should say “Find through a Connection’s Party” or “Add a Managed Guest (recommended for small children and other dependents that will not have an individual Disney Account)” or “Invite this Guest to Connect by Email (recommended for teens and adults).” Those last two options should THEN open the menu to add biographic information. Once this information is input, the app should check for duplicates within the parties of connected guests and give a warning that “You only need to Connect with the Adult who manages this Guest, not the person individually.” This would prevent a deluge of emails with different invitations as well as prevent duplicates!
Sometimes progress isn't a good thing
by GSpiff on 2018/02/27 03:16
This app has been one of the biggest downfalls of a Disney vacation since it was introduced and it continues to get worse. Currently, you have to log in every single time you want to use the app, which when you're on a vacation that relies very much on this app, it becomes tiresome and frustrating. "Sorry kids, hang on, daddy has to enter his password for the 50th time to figure out where our next Fastpasses are for again." Kids live sitting in the 90 degree heat for that. Oh yeah, there's a nice Touch ID box that looks great and does nothing. But, this is all assuming your tickets link to the app in the first place. Two times on one trip we sat with 4 kids at a window while cast members had to fix errors with our tickets not linking correctly. Want to eat somewhere? Figure it out ahead of time. Not one single menu at any restaurant on property loads in this app. Use the handy order ahead feature? Sounds awesome, won't load anywhere on property. Things were not broken when Disney didn't rely on MagicBands and Fastpass Pluses. Now that your entire vacation will revolve around an app that is so riddled with bugs that it lacks basic functionality, be prepared to feel completely robbed of your hard earned money after your next trip to the Most Magical Place on Earth.
Responding to 34ahdh
by Emilyjohnson4848 on 2019/06/08 18:24
While I understand your dismay as well as concern, I believe that it was improper to rate the my Disney experience app so poorly. There are wait times and photo-pass options right handy whenever you need them, and yes the app logs in every-time you use it, but only to prevent theft and improper activities. I am a huge fan of Disney, I have visited many times with my family and I enjoy it very much, many times the my Disney experience app has helped us to plan our meals and fast passes, and gotten us out of trouble planning and prepping, we know where to go and where to be, when we want to be there. As a long time Disney lover, I suggest that you take your concerns and badmouthing elsewhere, because the designers of this app have work to do, keeping many families’ schedules and vacations happy and magical. I don’t mean to cause trouble, but just as you came out and expressed your discrepancies to the people who try so hard to help you, I decided to express my discrepancies with an ungrateful user. Thank you!
Great app just needs some bug fixes
by Agentmg17 on 2019/02/03 16:01
So the original review is down below but I want to add that the app has been crashing more and has been insanely slow! I went to epcot last week and I could not even open the app once to check my fastpass times because of the crashing so I just went through google chrome. I would say making this issue a top priority I love this app it’s pretty easy to figure out and it’s great whether your planning a vacation or you have an annual pass and are able to go often. I live a couple hours from Disney and it’s nice to be able to plan even the day of and get some fastpasses, dining reservations, and check wait times or times of parades. The only thing is the app does crash way too much. I was about to get a fastpass for 7 dwarves minetrain and boom it crashed on me. Super disappointed since that’s such a hard pass to get. Not a huge deal for me since I have the ability to go often but I know this would be upsetting for someone that is planning a trip and has to travel a long distance. I agree a fastpass notification would be great, the app being faster and not crashing would be the best thing though
Cumbersome & an energy hound
by Cooking Organist on 2019/02/02 21:52
I downloaded My Disney Experience for a one-day visit back to WDW. In the rare cases in which logging in was actually successful, it took a long time and used many % of my battery’s charge. Usually, logging in failed, and I had to force the app to quit, having accomplished nothing but draining more juice from my battery, already a precious commodity on a busy Disney day, when recharging is difficult to arrange. In addition to the app’s own problems, I have a bigger criticism: Disney has taken all the joy of spontaneity out of a theme park visit. Everything has to be booked weeks in advance or the Guest is assured a day full of long lines, missed opportunities, limited dining options, and general disappointment. Standing in long lines was never fun, but having to plan a day at WDW like a military advance on an enemy nation is no improvement. It’s a shame that Guests who might want to let inspiration and surprise be a part of their day are likely instead to feel deprived of not just some but all of the resort’s highlights, and as if both their time and money was wasted. FastPass+ is a real joy-killer.
Good app but could use some improvements
by Plinkybtch on 2018/08/02 16:37
Works really well to book your fast passes and dinner reservations. Canceling and changing fast passes is a little buggy in the app. For example if you try to cancel a fast pass you might get a spinning wheel of death and you force quit the app. When you go back into it, it will say you still have that FastPass but at some point it will cancel but it might take hours later and could mess up your plans. The biggest improvement would be to offer a Watch App where it could give you notifications of upcoming FastPasses or dinner reservations, with walking directions as an option. The dinner reservations are really slow. The wheel just spins when you try to go back to see a different restaurant. Would be nice if there was an option to pick a restaurant and see all the available days and hours for your selected time period. Instead you have to look by Day and time and then see which restaurants have availability so it takes a long time if you’re looking for a specific restaurant’s open reservations.
Polite Pig
by Nic at polit Pig on 2019/02/18 01:15
My family and I were looking for a quick service gluten free restaurant. We inquired at the polite pig and learned that there were some gluten-free options for my wife, she has celiac disease. After ordering we sat down and were quickly served our drinks. Our food, however, was nowhere to be found. As we had flown in from Ny earlier we were quite ravenous. Our patience was wearing thin. Nicolette, the manager, came to the rescue. After being informed that we were waiting by a server she assured us that she would take care of us. She asked for our receipt, apparently our order never made it from the cashier’s machine to the kitchen. With compassion and care Nicolette assured us that we would have our order in just a moment and we would be receiving a complimentary dessert. Our food arrived seconds later and we were gratefully enjoying our meal when she asked if there was anything else she could do for us. We were so appreciative and thankful for her kind and caring service.
Crashes often, frequent errors, very slow, burns battery
by 1974B.C. on 2019/05/07 15:31
With the app exception of the insane battery drain, It looks like many of the problems with this app are server side errors. The server errors manifest in the user interface as being super slow at times, popping error messages to tell you to “try again” and outright crashes. The app burned through 40% of my battery on a new iPhone XS Max in an hour of use trying to plan our trip. Battery on my iPhone usually lasts 1.5 days. Disney can do much better. Their app experience should be as good as their cast member customer service in the parks. Also, Max Pass at Disneyland is WAY WAY WAY better than FastPass Plus at Disney World. Getting secondhand shot at fast passes to resort hotel guests is bad enough. The resort guests already get “extra magic hours”, they don’t also need first shot at fast passes 60 days out. But worse, you can’t get more fast passes until you use ALL THREE. So if you want to go to an evening fireworks show you get only three fast passes for the whole day and the resort guests take all the early fast pass times so they can re-up midday for their extra magic hours in the evening while you get to wait in line. Disney World has much to learn from Disneyland.
More Issues
by StrbkAddict on 2018/06/19 17:01
This App would be amazing IF it worked as designed (minus all the bugs). The newest version may fix existing problems but it also created new ones. As soon as I updated the app my existing (previously linked) Disney Resort Reservation was deleted and I was unable to re-link it to My Disney Experience account through the app. This meant that I was unable to make fast pass + reservations for my trip (which is still more than 30+ days out). While sitting on hold for technical support for 20+ minutes I went on the computer and was able to re-link it there. However it still isn’t showing up on the app. This app has a lot of potential if it actually worked; however, instead of enhancing my “Disney Experience” it has been a source of annoyance, frustration, and wasted time. IMO Disney needs to allocate more of its resources, in order to bring this up to the standard that I have come to expect from this company and its subsidiaries. That’s why people are willing to spend thousands of dollars to visit Disney Parks; believe me it isn’t because the food is great, the weather perfect, or the lines short.
Room to room
by AWSOME!!:) on 2019/02/07 06:11
We were on our way from airport to our hotel at Pop Century and received a call that we were awarded an upgrade to the Art of Animation. Were told our room was bigger and would have a two bedrooms one with a king and one queen. With it almost being midnight after along travel day we were ready to settle. Once we got to room we discovered it was a wheelchair accessible room and not accommodating to what we were to have at Pop Century. Room was also very dirty. After a very long phone call to front desk, by now 12:30am, manager said they didn’t have any rooms like that in inventory and didn’t know why we were told that. We did get moved again to another room. Still not what we were told we were getting from having to be moved from Pop. We have had our reservations for almost 7 weeks and still don’t understand why we were moved. On top of all of this, as I write this review our room is at the end of the hall and I can hear every individual going in and out and every conversation going on. Disney is and can do much better than this. We are very frequent visitors and our experience has been anything but acceptable for the first three hours.
A lot of promise...
by DealPickle on 2019/01/22 03:36
Disney does a lot of things very well; making apps isn’t one of them. This app is so unstable. It crashes all the time, repeatedly. It shut down on me four times in a row today at the park, three times. It continually “signs me in” and then freezes on that screen. I have to close the app, restart it, it finally gets through the sign in (again) only to freeze on the home screen and you can’t tap the map to get to the wait times. So you have to close it again and typically, the third time is the charm. Even then, if I use another app then go back to the Disney app, it will try to sign me in again. That’s just not how this is supposed to work. 🤦🏻‍♀️ It doesn’t need to sign me in every time I touch the app. Just leave me signed in. Please??? 🙏🏼🙏🏼 I do LOVE this app when it WORKS, however infrequent that may be. The capability loaded into it is exactly what a good app should have but it’s all for naught when it’s so unstable. Every time I see an update in the App Store I just shake my head bc I know it will fix one bug and introduce 10 more. Please, please make this the magical app it has the potential to be.
Great ideas, terrible execution
by VandelayNJ on 2018/11/10 21:02
I love the ideas behind the app and believe the data foundation supporting it is incredibly usable. But the app is screwed ip beyond belief. Highly unintuitive, unstable, and generally not well tested. Points lost in every facet: design, development, and testing. Any navigation more than a click from the home screen requires a search on the web to figure out. Want to cancel a fastpass reservation for a part of your group? Sure! Modify the fastpass, select the people you want to cancel for, select something else to fastpass for them, then go back and cancel THAT one. And here I thought it was a simple use case. Want to make a restaurant reservation while I. Epcot? Too bad. You have to scroll through every restaurant in every property because there’s no way to filter by location. There are crashes multiple times per day. Getting logged out multiple times per day. And the time it canceled all my fastpasses without me clicking submit for something else - it happened but I can’t retrace my steps. Regardless, how it could cancel ALL fastpasses in one step is beyond me. But you are held captive because it’s the only option. So much potential with all the data stored by Disney and they screwed it up with a terrible UI.
Worse Than it Used to Be
by Hotelier Heart on 2017/08/31 16:49
They did a major overhaul of how the app looks and navigates a while back and made it completely confusing in the process. I had little to no trouble before the update and now it takes longer to do anything because it's so difficult to find/do what you're looking for. And I'm a local/frequent user of the app! I can only imagine how frustrating it must be to visitors. It works and all, but only gets a passing rating from me. I'd rather use the full website when possible. It's much easier and has options I use that aren't integrated on the app. Is there no way to view menus unless you've got a reservation available? That's annoying! What if I just want to view the menu regardless of whether there's a table available? I can't find that feature. It's on the website! The app also lacks the favorites option from the MDX website which I utilize to prioritize restaurants I've never been to before. Should be on the app! Come on, people. Integrate features that already exist before you add new stuff. <_<
5 Stars is all it will allow me!!
by T.Porteous on 2019/05/28 15:33
Never in a million years would I have thought this would be the vacation of a lifetime but I couldn’t have been more wrong. Forget the beach or the mountains , this is the only place to vacation !!! They make sure you are taken care of at all points of the resorts , parks , etc. I can’t believed I’ve waited this long to finally come here with my family!! We will become DVC (Disney Vacation Members) Members after this trip and will be coming here every year from this point forward!! Kids loved it but I think we (parents) loved even more!! It’s a must and highly recommend you vacation!! Couple things to point out , Set everything up before you leave ( Disney Agent) , use the free provided transportation system ( Don’t try to drive!!) and most importantly setup fast park passes as you go and continue to refresh the app over and over til you get the fast pass you want ( You will see what I mean when you do this!!) Good Luck!!! 5 Stars!!!!
New app revision USELESS!
by Toney1234 on 2018/10/13 12:58
Have been unable to get anything accomplished with my Disney experience iOS app. Not at home in Lakeland, not actually inside Epcot on the 8th of October nor since. It occasionally allows me to look at available reservations for dining, offers me a choice of times and then when clicked, the “working” circle just circles. I tried the passholder phone line and gave up after being on hold for 45 minutes and ZERO information about hold times. Just kept trying to get me to purchase non passholder events. I gave up. Finally got a dinner reservation (which is not what I wanted!) on my laptop. That also took forever. Today I tried again via the app to find a lunch time to modify the previous reservation. It again offered me 2pm until I hit the select button. And nothing happened. I ended up calling the passholder line again and with the help of a great cm, were unable to find anything between 12-2pm. So she made us 2 separate reservations. I get that it was a work around, but I am disgusted with the new version of your Disney experience. Will not use it again. There are pages of complaints on the various Disney forums, so I’m not the only one. FYI, I’ve rebooted, deleted and reloaded this app. Garbage.
Very nice app, a few suggestions
by briantrx on 2019/06/04 12:19
Very good app. It was easy to use and had the majority of features and functionality I was expecting. The mapping and filtering functionality is great, as is the mobile ordering. Fast pass booking felt a bit flaky, as you can attempt to schedule, see nothing available or only extremely late times, refresh and have a completely separate list. Selecting a specific time in the filter would also provide booking times that were not previously available based on the general ‘afternoon’ or ‘evening’ filters. A few things I felt would increase the overall UX: 1. Clicking on details for a ride or attraction wait time could show trends, up or down. For instance, there were times I may have chosen to walk to a ride if I knew the wait times were falling based on the previous update, or previous time frame. Or I may have avoided a ride altogether if I saw the wait times trending upward. This would give guests a better idea of the lulls in the day and help us make more informed decisions of what to ride and when. 2. Push notifications for when fast pass times approach, similar to mobile ordering push. This could even be time based, as you know our location to the park, and how long it will take us to walk from our current location to the next fast pass. This could also offer an option for directions (preferably linked to Apple Watch), as it’s easy to get turned around in some of the parks. Overall really good job though, keep up the awesome work!
When I wish upon a Star, I wish this app worked better!
by ALFFF7 on 2018/09/08 12:16
If it would work properly, this app would be the best. Pages constantly never loading (and not just on my phone or with my data plan but on everyone I know who uses it). Seems like it’s not designed for the amount of people using it/high traffic and is constantly showing errors. Same goes my MDE on the disney world website. When it does work, it’s easy to use and makes my days in the park run smoothly now that you basically have to book everything in advance for your Disney vacation. I’ve been trying to online check in for a week now and everytime I try it says come back later. Also, not all of my fastpasses show up on the app but they show up on the MDE website? And yes, I know I can call Disney tech support but it’s just annoying. Hope this app gets better in time because all in all I do love it.....when it works!
How can it be this bad!? Only gets worse.
by Djmhc on 2018/09/25 03:16
It is shocking how a company the size of Disney can knowingly have such a terrible piece of technology and be okay with it. 4 years ago we went to Disney and everyone...EVERYONE...employed by Disney hung their heads in shame when the app was even mentioned. If I had a dollar for every time I heard a “cast member” apologize for the performance of the app...my trip would have been only moderate overpriced instead of insanely overpriced - which Disney is (and continues to raise fees, ticket prices, accommodations, etc. yearly). Fast forward 4 years and somehow the app is even worse. We’ve been trying to link our reservations for 8 months! Forget calling because the wait is over 90 mins and you’ll just get the runaround and get transferred and wait another hour and a half only to get transferred back again. Customer service is so bad I don’t know if I should cry or laugh. Needless to say, this is our last trip to Disney without question and that’s o it because we have no refundable flights. This app should be pulled until they can completely scrap it and start over. If Walt saw what was happening in his parks and what people had to spend, he would roll over in his grave.
You can’t do Disney World without it
by mlgreene on 2020/08/01 01:52
Disney World just cannot be done without this app. It makes planning in advance and in the moment very easy with fast passes and attraction wait times all available in the app. As soon as I finish one ride, I check the app to see where to head next based on wait time. Mobile ordering is huge, especially now with most places requiring it due to COVID. This is where my frustration arises. More options / modifiers need to be available. For example: I always get a (basic) cheese flatbread at Contempo Cafe. This isn’t available through the app. I have to order a meat lovers flatbread and then ask the cast members for just cheese. Two of the five times I’ve ordered this entree this trip have come out as incorrect. There are other examples of additional modifiers, but this is the most important example to me. Other feedback would just be to improve overall responsiveness and performance with more rapid feedback for navigation options. Definitely positive feedback for the continued improvements over the past several years. Keep it up!
App
by b******st on 2019/08/24 20:14
People, like myself, who are not familiar with Disney World, the app is hard to navigate through. Ex: when I look up a ride or restaurant somewhat suggests all it gives me is info about it, without the option to book a reservation. It’s confusing to then have to go to another place on the app to add a reservation that makes u put a time and then gives u a list of all restaurants that are available. Sometimes the one you are looking for is on the list sometimes it’s not. There should be a way to search for something and then click on add a reservation and show you the time slot available for the day you are choosing. It would be more than awesome if there was an itinerary of your day to day with available times that u have open to book more things. The constant going back n forth to book reservations and do fast passes is confusing and annoying. Some features are nice like being able to check in and set up your pick up and drop to the airport. In all it’s a decent starter set up for an app, but definitely needs some tweaking and updating.
Very helpful, but...
by awesomegame345 on 2019/06/18 14:51
It is a great app if you constantly go to Disney world and Disneyland. It can help you easily book fast passes, and give you offers for fun events. It shows you wait time for rides, attractions and shows. It can even give directions from one ride to another. Overall, it is a great app that can help you plan your adventure. On the other side though, when you are looking at the map that shows wait times and where parks are located, it dosn’t always show up. The screen will either kick you out back to the app’s home screen or will load slowly or will go light brown. Sometimes, when you press on the app the castle will appear like normal then will kick you out of the app. This even happens when your connected to internet ad have WiFi. It can be a little slow. I would say this is a great app if your willing to pay the sacrifice for it to load. It can be really helpful and I know me and my family use the Disneyland one all the time and it is pretty similar to this app. If you are new to this park or not new at all it can be used to your advantage.
Would love a fastpass notification option!
by Rhiix on 2017/08/29 17:28
Overall the app is really useful. And I rather have it than not. So I'm glad it exists, considering what it was like back in the day. With that said, it'd be awesome if the app gave you notifications when fastpasses were about to start (maybe a "your fastpass starts in one hour" with the time for the fastpass also provided), so that way you don't have to open up the app and go through several screens just to check real quick. Even have a setting when you can toggle how often you want the reminder (1 hr, 3 hr, no notif, etc.) Disney started doing the notifications for photopass which is all well and good. But please do fastpass. That'd be so much more useful. Also an idea: have a setting to change the order for how rides are listed in the wait time screen (alphabetically, maybe favorites first, even a separate tab to look just at favorites alone or something?) Something to organize through all the results that show up, even the ones you don't care about.
A Formerly Great App is Now Worthless
by L.B.K. on 2019/01/27 01:44
Since the most recent update, the MDE app had become worthless. It won’t open. The little circle just keeps turning and nothing happens. We are in WDW right now and I went to check my fast pass times because I wasn’t sure. Should be simple. Nope. I was on Disney’s WiFi. When it wouldn’t open after 2 minutes, I switched to LTE. Still nothing. Sometimes — rarely — it will open and I can check something, but that’s the exception. I uninstalled and reinstalled the app. Twice. Same problem. I logged into the website on my iPhone browser (Safari) and about half the time it will load and then switch me to the app. The other half, the little circle turns and turns. Luckily I printed all the plans before we left and I kept a PDF file of them on my phone in iBooks and am checking that now and forgetting about the app. Of course, that doesn’t help if I need to rebook a dinner or a fast pass. Today it took me 25 minutes to rebook a fast pass before we left for the parks. PLEASE FIX THE APP. OH, I forgot. The app on my iPad won’t open at all now — not even that 5% of the time. All I see is the blue WDW screen for a minute and then it crashes.
Not intuitive, crashes all the time
by Rivegf on 2020/02/18 14:29
The Disney App is one of the less intuitive and disorganized I’ve ever used. It is slow and locks up easily. It is so bad that at some point we decided to just go with the paper map and schedule. What is even worse is that now you have to request a “boarding pass” for some rides using this app. It is pretty much a lucky ticket based on the boarding group you are assigned. It doesn’t matter if you are at the park at 4:00 am or just arrived when the attraction opened. It depends on whether you can get on the Disney servers at exactly the same time the attraction opens. The problem is that the app “locks you out” because of the hundreds of people trying to get in at the same time. I arrived at the park before 7:00 am and at 8:00 am when the Ride of the Resistance ride opened, guess what happened? The app crashed on me!!! Five minutes after battling with the app I finally I got a boarding pass for group 121. BUT, then I read a disclaimer indicating that only those on group 71 and under will be the ones riding that day. After my last weekend trip to Disney parks I decided that I am done with them for the rest of my life!
Information
by Karen K 38_\\ on 2020/10/27 20:16
There is little to no information when it comes to how to move around the parks. If your not in tune with your phone and are comfortable navigating through your phone for just about everything then you will struggle. There is little to no help with answers either. Just go to the app.! Is what you get. I was understanding that The bands are supposed to allow you to pay so you don’t have to carry any credit cards or money. Well that is simply not true. One place takes the band and the next one doesn’t. Very inconsistent and challenging as you are sitting out in the heat trying to load a credit card number all while ordering your food and someone leaning over you telling you to continue to social distance and where a masks. Overall crowds were light and made moving through the park much easier. Lines were much shorter and for the most part moved pretty fast. It’s been years since O have been here and it is no longer the happiest place on earth. There not rude, but they are not out of the way friendly.
Dr. Ameen
by IceKareem on 2019/07/23 13:33
As a consumer that eats, sleeps, and breathes Disney, they continue to fail my needs when it comes to this particular application. Once upon a time, I would have given this app a much higher rating, but as the changes keep flooding in, the ease and reliability of this app continues to descend. As an example, I am a Florida resident that always visits the park, yet every time I’ve wanted to make any kind of dining reservation or modification over the past year, it would result in a phone call to the company because the app simply would never process my requests. On another note, I am also a Human Factors Psychologist and I constantly experience excessive flaws in the user experience. There is an abundance of tasks and information that can be found on this app, but it takes an army to book a simple FastPass. Finally, and this may be an issue unrelated to the application, their Disability Access Service has been very unreliable lately. Return times constantly vanish from the app and Cast Members continually send me back to Guest Relations to solve an unsolvable problem. DAS integration into the app is a must and and is extremely simple (trust me, I’ve made a prototype, and it’s not hard).
Use it throughout the year
by BluAbyss on 2018/03/12 01:10
I really like this app! I used it when we visited last year and it came in handy to see which rides had the shortest wait time which helped plan where we would go throughout the day. It was especially helpful because my friend has some leg pain that was flaring up that made standing in line hard. We’ve made reservations on this app as well. I’ve used it throughout the year between our last trip and our upcoming one to schedule advanced dinner reservations and fastpass+ slots. It’s also allowed me to better study the map of each park and see what places I want to go to before even making it down to Florida. The only thing I wish is that it become Watch compatible for things such as fastpass+ times coming up or dinner reservations so we can hightail it over there without having to pull my phone out of a pocket or bag.
Good concept. Poor application. Still a Must Have app.
by bigfishhacker on 2019/01/31 02:00
This app is not “show time ready”. A surprise for Disney. App constantly crashes, has long load times, and login issues. Trying to manage a group requires you to be tech savvy enough to navigate the poor layout and understand the many odd nuances. That being said, it is a “must have” app for handling fast passes. Heading in the right direction: 1. Ability to preorder food - Great feature. However, we had a tough time finding an order that was created and paid for so we could mark it as “we are here..make the food”. Again the app layout needs some work. 2. Fast Passes - when attempting to change a fast pass, sometimes it would only pull up one individual, and other times the whole group. Also saw a glitch where when one of our kids only scanned their fast pass at the front gate and not at the end gate, the app returned an error that prevented us from modifying and other guests who were not able to use that fast pass.
Terrible experience
by Monstermash3---- on 2020/03/04 22:47
We researched before we came. We spent 20 minutes with Guest relations at the entry making sure we had everything straight. After being here half a day and ride several attractions we were not allowed into the Lion King attraction. The attendant was so rude. He kept trying to say there wasn't any handycap seats, it wasn't a thing. Then change it to there are but they are first come first serve and they'll all put. Then said well there is some but you can't bring your stroller/ wheel chair in because it doesn't have a red tag. We'd been here for 3 hours without an issue and had been reassured by 2 of your staff we didn't need a tag to use it. The "manager" of the lion king came out with an attitude and said there's simply no way to allow her in without the tag. Again after we'd been doing it all morning. No fix no nothing just , sorry about you. So I wasted an hour of my time going back up to the front to fix your mistake and missed the parade. It's been a dream of mine to come here all my life. So disappointed in staff and pathetic way it was handled. Not planning a return trip honestly. Terrible.
MUST HAVE for successful Disney trip!
by Savannah Savs on 2020/05/26 20:52
We recently planned a very last-minute Disney vacation as an adult couple and I learned quickly just how much things have changed in regards to fast passes, magic bands, etc since I had last visited as a kid many years ago. The main piece of advice I saw everywhere was to first download this app, and I’m so glad I did! We used it for EVERYTHING, including booking fast passes, making dining reservations, getting directions to places, viewing our photos from the trip, and most importantly, viewing wait times for rides and attractions. They seriously thought of everything when creating this app, and it made our experience so much less stressful and more fun! This is a must-have for a successful trip. I’m seeing a lot of reviews about glitches, but I didn’t have any issues before or during my trip.
Great when it works
by louwhoVA on 2018/03/19 01:18
I would rate it higher if it wasn’t so frequently buggy. It made me sign in multiple times when I indicated a finger imprint would do. I had the wait times disappear while using the app. The park map froze up as well. Yet when the app worked correctly, it was great. I very much liked the mobile order option for food. For developers, I recommend they have the map automatically orient toward your view/direction for clarity and ease of use. I would also request emergency information be easy to find (such as the location of first aid stations and other assistance contact information and/or locations). We had to go for an emergency and were misdirected By cast members. We ended up using a paper map. I recommend users download the Shop Parks app to go with this one. I scanned desired items at shops. When items were available by mail, we could purchase via app and not be weighted down by purchases at the park or risk breakage or losing them on the flight home.
Expensive with NO perks
by BDNEW on 2018/11/19 16:23
The new fast pass system is unfair and has ruined our trip. A last minute opportunity to attend Disney meant we purchased our tickets the night before arriving at the park. With 3 teens of course the roller coaster/older children rides were most important. Absolutely no availability for anything. Wait times are ridiculous and we have no fast passes for anything my kids want to ride. At least with the old system, everyone had the same opportunity to obtain a fast pass THE SAME DAY YOU WERE AT THE PARK. Even with park hopers you could go get passes at multiple parks and spend the day at another to make the most of your time at several parks. Ticket prices should be reduced if fast passes are not available. We even went to grab a quick snack at the pretzel/churro booth only to have them run out of pretzels with the guy in front of us. 20-30 minutes before anymore would be available. Just infuriating. This place is too expensive to not think of everyone attending to include last minute ticket purchases. This will be our last trip here until something changes.
Convenient for Group Planning - Difficult to Link Though
by gamer2474671 on 2020/01/29 14:25
We are Florida residents that use this app frequently for our Disney trips. It is very convenient to select Fast Passes, purchase tickets, and make dining reservations in advance. Access to park maps and wait times is handy to have at the park too. The only problem we faced was when we were trying to link our family list for group planning. We are pretty tech savvy and it was impossible. So my Sister (head of technology at her company) had to call in order for a Disney rep to make some changes and link us. It shouldn’t be this hard. Easy for a family that purchases their tickets at the same time and originating from the same location, but when you have friends and family in another location that purchased their own tickets you get error messages and it simply doesn’t work without assistance. We still love our Disney though and the reps are always pleasant and helpful.
My Disappointing Experience
by enlaycock on 2018/12/04 14:00
Disney Parks have made this app indispensable as the main trip planning tool used in and out of the WDW resorts, however, prepare to have the Magic ruined by this slow, crash prone, cumbersome app. You can attempt to use this app to book your Fastpasses, dining reservations, view show times, mobile order quick service food, and quite a bit more. Unfortunately, none of those options are available if the app won’t load on your phone. Its slow load time is beyond aggravating on even the newest iPhone X, but the app absolutely useless on a 6s. Part of the problem seems to stem from Disney’s insistence of trying to stuff all their resort functions into a single app but not having the budget to develop software properly. With each additional “enhancement,” the app becomes more unstable. Until they learn to streamline their processes and fix the base software, stick to planning your trip on a desktop and print everything out before you leave home. You’ll find carrying a phonebook-sized stack of printouts much more useful than this awful experience.
Great concept, lots of bugs
by tbelva13 on 2019/02/12 20:42
I love this app for the simplicity. It makes it easy to book fast passes, dining reservations, and see wait times. The park maps are great so I don’t have to carry a paper one that will inevitably get destroyed in the Florida rain. It’s really handy... when it works. I find that I am constantly having to log in. Not just when I open the app, but sometimes throughout the app itself. It will just stop and ask for my login. I usually have to open and close the app 3 or 4 times before it will load properly. I understand there are thousands of people using this app at a time, so glitches are going to happen. But Facebook works fine with millions of people on it. Disney has enough resources to make this app be what they actually want it to be. I’ve waited a few years before posting a review to give them time to update and tweak things. This is mediocre service and I’m disappointed that Disney has let it go on for this long.
No magic on this trip
by jshatts on 2019/03/19 09:03
Partly due to countless app crashes and bad information in the app, it just felt like we couldn’t win. I thought we had planned well and were prepared for this trip, but it was hard to feel the magic. We got park hopper passes and ended up spending 12 hours at magic kingdom alone to do 5 attractions/rides total in one day. If you don’t book fast passes well in advance, it’s difficult to get on any ride you really went there for. The only fast passes that *appeared* available were rides that had shorter wait times anyway. But then even when we went to book those, there was an error or the times weren’t available if we didn’t make a decision to select them in a second. As someone who saved for this trip for years, we ended up hemorrhaging thousands of dollars for rides we see at our local fair. I left feeling you really had to be in the “Disney know” or a die-hard to get what you should out of it. We may try to get the other day of park hopper passes we bought back and hang at the hotel, my daughter seems happier doing that anyway.
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