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App name
Ola Cabs
Description
Say Ola to a better value rideshare. Ola offers you the nicer, safer and fairer ways to book your rides. With more than 300,000 drivers & taxis in 100+ cities worldwide, we have got you covered in India, Australia, New Zealand and UK! Book your next Ola ride in just a few taps. Get a referral code from your friends and get exclusive referral offers! ● Enter the destination to check fares ● See all available travel options near you ● Pick your choice of ride ● Get instant confirmation with trip details ● Track your car in real time Some of the popular travel options available on the Ola app are: ● Auto: Fastest way to book autos without the hassle of waiting & haggling for price ● Share: Book up to 2 seats to share AC cars with others travelling on the same route. Save up to 50% on regular cab fares ● Share Express: Save time & money by travelling in shared cabs on fixed routes ● Micro: Book the cheapest AC taxi in town starting at just Rs. 6/km ● Mini: Travel in comfy AC hatchbacks at pocket-friendly fares ● Prime Sedan: Top sedans with free Wi-Fi & top-rated drivers ● Prime Play: High-rated Prime Sedans with free in-cab entertainment. Enjoy movies, music, live video streaming & more on the go ● Prime SUV: Spacious SUVs with more seats, free Wi-Fi & top rated drivers ● LUX: Travel in top-of-the-line luxury cars at unbeatable fares ● Outstation: Ride out of town at affordable one-way & round trip fares with free in-cab entertainment. Enjoy songs, movies, live video streaming & more. ● Rentals: The affordable car rental service for all your city tours. Choose from flexible hourly packages to rent cabs driven by our top-rated partners All our vehicles come equipped with onboard GPS for route navigation. See all your available ride options in the app. Invoices will be mailed to you immediately after you’ve completed your journey. More benefits of using Ola: ● Multiple ways to pay: Pay for your trips in cash or via multiple cashless options like Ola money, UPI, debit card, credit cards, Jio money etc ● Save more with Cab, Auto & Share Pass: Enjoy more savings in your daily commute with Cab Pass, Auto Pass & Share Pass ● Ola Select: Become an Ola Select member to avail exclusive benefits like Prime Sedans at Mini fares & more ● Know fares & ride features: Check fares & various features of a ride category before booking ● Ola Play: Enjoy free in-cab entertainment in Prime Play, Prime SUV, Lux, Outstation and other select rides. Play songs, Videos, movies, TV shows and more on the go! ● Schedule a ride: Choose ‘RIDE LATER’ to book a cab/taxi in advance from anywhere ● Travel with safety: Share your travel plan with family & friends so they can track your vehicle & know you are safe You can also tag work or business related trips as Corporate rides. You’ll get invoices for these rides at your official email address. Companies can use Ola Corporate to easily track & sponsor rides for employees. Got questions? Visit Ola support website (https://help.olacabs.com/support/home) for more information or write to us at support@olacabs.com. Stay up to date on all our exciting offers and latest happenings by connecting with us online. ● Follow us on Twitter - https://twitter.com/Olacabs ● Like our Facebook page - https://www.facebook.com/Olacabs/ ● Follow us on Instagram - https://www.instagram.com/olacabs/?hl=en
Excellent
by I P D on 2019/12/13 03:55
My experience with Ola cab rentals at Pune has been very good .hope it is the same elsewhere too.
Would not recommend for outstation at all
by phonep on 2019/12/11 14:30
Took ola for outstation and they charged extra for travel insurance even after I unselected it at the time of booking. Tried to call the customer service and they were not helpful at all.
Cab cancelled by driver
by bbgdips on 2019/12/09 14:55
I booked the cab thru ola..it was showing wait time for 10 mins..driver called me multiple times asking destination and fare details and every time he confirmed he will be coming in 5 mins..but after 25 mins he cancelled and on top of that OLA charged 50 rs as a fine on me..
Very good app. Please make sure to accept American Express, VISA in $.Make life easy Thank you.
by ashoknayan on 2019/12/08 12:04
American Express, VISA in $. Make life easy. Thank you.
Ola service
by GRMNR on 2019/12/08 07:15
I’m really glad to see that ola Service is really nice A few drivers drive speaking on cellphones Most time during journey This could be avoided for safety of all Enjoyed nice trips both up and down
Time Tune
by Time Tune on 2019/12/06 14:51
Polite and well mannered driver.
Unscrupulous Company.. stay away!!!
by Camael of Serenity on 2019/12/06 12:31
This is the icing on the cake, they activated Ola wallet and charged me 687 bucks after I had already paid the driver in cash and also since I do not trust or use online wallets, I’m jot even sure of how it got activated when I haven’t even shared any KYC document. Then they tell me I reported the incident very late so there’s nothing they can do and that I would have to either pay up twice or forfeit my account. I chose the latter. It’s shameful to see such unscrupulous business trying to dupe customers and charge them twice for a service thats already been paid for. I have not seen such brazen acts of cheating before. My account is being held at ransom by this company and they still keep calling me to pay up when I don’t owe them a penny. Utterly shameful and disgusting conduct.
App does not work
by Amanofwords on 2019/12/05 10:47
New version does not load.
Forcing to give reviews
by srivasv on 2019/12/04 04:33
Reviews should be voluntary
Terrible customer service
by RaleighLW on 2019/12/03 15:31
Please reconsider and use another shared ride app. Terrible service from start to finish plus we were charged a huge bill because the driver got lost! We had to help find the way to the airport and we were tourists. Save yourself the headaches and use another ride share.
Useless notifications
by RounakJain on 2019/11/28 12:57
The number of useless notifications is off the charts.
Slow interface
by Kaushal patel on 2019/11/28 00:06
Slow app Less user friendly
Customer service pathetic
by vmpraveen on 2019/11/26 12:25
Pathetic, no response
Unusable due to product bug
by maneesh321 on 2019/11/25 07:58
The app asks to clear pending balance(cancellation fee) before proceeding to book ride. That’s totally fine but, the iPhone app doesn’t have card payment ability... and it’s preselecting “cash”. Now, how do I pay ola in cash ? Thereby, unable to proceed. This is a clear oversight from your product team. Disappointed!
Fraud app when you book one taxi automatically it book twice nd you must pay cancellation fee
by akshay9555030402 on 2019/11/23 09:06
Fraud app when you book one taxi automatically it book twice nd you must pay cancellation fee
Pleased with drivers, but...
by WhiteTrash79 on 2019/11/22 11:48
On a recent cash ride, the app would not give an estimate of fare prior to ride, and driver had no idea of final fare either. Even though fare was fair and reasonable, this was a little uncomfortable for me.
Not satisfy
by RanjanaHegde on 2019/11/19 06:19
While booking the cab or auto service it shows one rate and when the trip ends it will show the amount which is greater than the amount while booking. It is misleading and very pathetic service
fantastic and convinient
by Pranavha on 2019/11/17 17:41
No one will be able to loot you or atleast you wont feel looted by local cab/rickshaw drivers if you use ola as it is transparent. Service is very prompt in Delhi.
Money hungry
by Lindzi rose on 2019/11/15 16:35
This app is horrible. I was traveling internationally in AUS and used my paypal to link my payments. Everything was fine until the day I left where I did 2 rides and I got an email like normal about the charge but then also the following day about the same amount being taken out AGAIN. I reached out to customer service and they asked for information which I gave to which they responded they still need the information and they closed to ticket. They charged me twice for two different rides and did absolutely nothing to solve it. All they want is money and their customer support is shady.
Start booking by regd phone no also have current location correctly
by H M Jain on 2019/11/15 04:29
Phone bookings of regd no. Proper location map Coupons be properly messaged
Change
by shareef nm on 2019/11/14 16:04
Travel changes too high always
Rental Rates are fake
by monik kalra on 2019/11/14 11:21
I booked a rental car on the morning of 14th Nov at 9:55 for 80kms 8 hours package and released the car at 4:45 and less than 80kms but your bill was RS. 1,878/- instead of Rs. 1,599/-
Cabs availability
by Anuchaitu on 2019/11/12 04:04
Many time cabs are not available and sometimes driver calls us and asks for cash or cancels after hearing the destination... we should have a option to raise concerns on these matters and they should be charged for these behavior
Driver cancelled ride after finding destination
by lvvky on 2019/11/11 03:54
Driver first confirmed the ride. Called me and checked about destination and then cancelled my ride. Immediately if I look another ride OLA increases the price by 50%. if customer cancel a ride, OLA charges customer, if Driver cancels the ride customer is under pain of paying more to find a new ride. NOT A CUSTOMER CENTRIC SERVICE, Pathetic service.
Bad customer support
by balajigu on 2019/11/10 07:46
Very bad customer support. Waste of reporting any issues as none s addressed
A
by wahabzadeh on 2019/11/08 21:17
Very high prices
Of late Ola has become an another autowala in the sense cheating the public
by thopai on 2019/11/08 16:26
Didn’t allow to change the profile Better service is required
Booking issue
by ShadW on 2019/11/08 15:41
While my app was showing the bookings and expected the driver to come, but when called he was heading to a different customer. How can this happe!!!
Good
by ALWALKJOHN on 2019/11/08 14:01
Good
Unhappy camper
by a11y-rt on 2019/11/08 13:58
Terrible experience with payment gateway you need to fix the buggy feature
Great service and drivers reliable than Uber.
by krravi on 2019/11/07 17:32
The drivers are
Poor service
by www.g.b on 2019/11/04 23:53
I tried Ola instead of Uber on a recent visit to Adelaide. Drivers just cancelled on me repeatedly and indiscriminately, although if one eventually arrived it went fine. I also noticed routing issues
Absolutely Disgusting Service
by BALAM71 on 2019/11/03 15:49
Autos in Pune are never available when you need them. Uber is only marginally better. The best advice for visitors to this pathetic city? Hire a cab for 8 hours straight. Pay overtime if needed. Ola and Uber and Lyft are designed for Western countries. India is a developing country. It will need to keep up its efforts for another 70 years to match with even number 2 China.
Mixed experience
by Gowri Chaganty on 2019/11/02 03:29
I am visiting India/ hyderabad and relying heavily on cab service to move around. My experience is mixed. Few of my rides are exceptionally good. I am disappointed that few of the roses get cancelled at the whims of the driver. The percentage of cancellation by driver is pretty high and this puts the customers at missing out on their scheduled events. Hope it can be fixed. Thanks
Cost issue
by Prateek R Goyal on 2019/10/31 22:29
Estimated cost and actual cost are very different... Actual amount is almost 20% more then estimated cost...
Regarding Destination
by seth5574 on 2019/10/31 10:40
someone have multiple tasks so in the destination spaces if customers want it should be filled by cab drivers as we want to visit multiple places in one ride if in destination column customer by mistake fill same place as pickup and destination then you should warn customers and that should not be considered as paid ride
It’s not working when needed
by Jegathesh on 2019/10/30 11:51
Keep searching and fail to find the cabs most of the times
No Rides available
by VM Nihal on 2019/10/29 05:21
No one accepts requests when required. Takes too long searching a ride and then Sorry No Rides found. Try later.
Dated app ! Hopeless
by Disaster Alert on 2019/10/28 16:43
3rd rate app 4th rate connectivity (app) and update on vehicle location 5th rate dirty smelly stinky cabs 1st rate pricing (paid by customer)
Ride
by trewari on 2019/10/27 13:04
Very good and comfortable ride
Just bad service
by HHHRRRHHH on 2019/10/27 11:18
Very unreliable, drivers keep canceling rides when you have emergencies...
Never works as expected
by Sidd M on 2019/10/24 12:11
Issues using this app on my iPhone 7 Plus after the recent iOS update. Just as I touch the pickup button, the app starts using too much battery and gets frozen! I am lucky to get a ride after trying for 10 times.
Good ride!
by Tuktukbale on 2019/10/23 07:40
The ride was overall good but was disappointed in the exterior condition. I was hoping for a more sleek /clean with better shocks for a comfortable ride.
Pricing and cancellations
by gkriah on 2019/10/23 04:36
Nowadays drivers cancel the trip putting us in trouble. When you book second time the same vehicle comes with higher amount. Drivers always insist on cash not ola money many times drives are 1.5 to 2 times higher
Good Service
by bursar.99 on 2019/10/20 10:37
Ola provides options to travel from a three wheeler to Prime for executive to commute n go around visit place. The drivers r good n courteous. Iam regularly availing ola service for more than 6-7 yrs.They r maintaining very good standards n their services r excellent
Extremely tough to get rides
by Ajitregalla on 2019/10/18 13:33
I hardly get rides on time and the rates are unreasonably high
OLA review
by Bob--231 on 2019/10/16 13:47
Driver came on location (Hadapsar, Pune) and denied to go after he confirmed on the drop location(Kharadi) telling that he is not going that way. He was rude, taken pic of driver and his car. Need to know what action have been taken on him. He was very impolite. I called support and they told me that complaint is registered. Need to know what actions taken for him.
Services
by zoebvaso on 2019/10/15 02:21
Face cancellation by driver and some time after waiting more than 10 minutes
Postpaid facility
by Shijuidbi on 2019/10/12 11:44
Postpaid facility in Ola is the best.Suggest that OLA introduces some additional privilages/rewards for prompt payers/regular users etc
Cancelation and Timing
by Abel Ketema on 2019/10/11 05:55
It would have been a much better experience if the drivers didn’t cancel every now and then. Since it might take mins to find a ride sometimes. Besides these two problems I would suggest this application!
Very bad experience
by Jio Joe on 2019/10/10 10:46
They took 327% extra from the original bill. Don’t get cheated.
Adios to Ola.
by AArindam on 2019/10/08 20:28
1 star is too much for this stupid app. Drivers keep on cancelling rides. We could not find a cab from this stupid app, that too from a popular mall in Thane and had to go out to get an auto rickshaw. They showed 3-4 cabs nearby but none accept. Then 1 accepted and cancelled later as he was looking for a larger fare. Absolutely ridiculous. If they don’t take action against drivers like this why should we use the stupid app anymore.
Drivers are not professional
by dil_nani on 2019/10/07 14:31
They delay many times, they don’t want to do the short rides. Not an option for urgent causes, surcharges are too high
Auto average rating
by poo ket on 2019/10/07 10:13
Auto rides are mostly not accepted soon. Whereas cab rides are sooner. Need better auto service
Prove much higher than was told
by sanjay18007 on 2019/10/07 08:48
Prove much higher than was told
Review
by Jo Lamont 99 on 2019/10/06 18:05
The app is slow.
Unusable for some
by Jsekh on 2019/10/04 22:27
Does not allow hyphens in names which makes card verification fail, which makes the app entirely useless for anyone with two last names.
Some app problems
by Revisions required on 2019/10/04 05:05
The app does not remember the start time when booking outstation rides. Can’t add stop on iPhone 6E. Ends ride before beginning if 2nd stop is the same as the start. Insufficient reasons for ride cancellation.
Pathetic & Worst app experience
by This is only g of GPS on 2019/10/03 18:46
Could not add credit card in payment as there was no credit payment option itself. No phone number to call and support when you drill down to find what you want, the only prompt across is ‘no article found”. Ola Team, is this some kind of a joke. It has been pathetic experience
System.
by marehalli on 2019/10/02 23:38
A well maintained user friendly system.
Very slow in responding
by Suvadip on 2019/10/01 16:56
Very slow in responding. Once the finding cabs near you starts it looks like its never gonna finish
Ola app
by simanc on 2019/10/01 15:02
As a non Indian resident I enjoyed riding the ola app from Lyft app.
Prices
by Dragonulac on 2019/10/01 04:47
Prices vary in the morning and evening which is unfair. For two km ride we have to shell rs. 40-45
Good
by saagban on 2019/09/29 11:09
Job
Fare estimates off, poor experience with driver
by 92626costasan on 2019/09/25 10:51
I’ve been using this app in India and drivers can take you the long way to bump up the cost of the fare. The fare the app shows at the beginning of the ride is just an estimate and then the app recalculates at the end. I just had one very bad experience where my driver 1) admitted to me that he hadn’t had his driver license for the one year required by Ola so he was driving a car registered under a friend who did, 2) made me pay 50 rupees extra on the spot for the airport parking but when I got the emailed receipt, that should have been included in the total fare, and 3) the driver asked me (solo female) all kinds of uncomfortable questions about my personal life (like whether I had sex with my boyfriend and then made comments about how beautiful I was) and no matter how I tried to change the subject, kept returning the topic to sex. I felt so uncomfortable that I unbuckled my seatbelt in case I needed to jump out of the car.
Worthless
by Shachomike on 2019/09/22 06:14
Why are app designers so unbelievably inept? They have 1 job: create an app that works and makes sense. Ola fails on both counts. App asks me to enter password to log in but has given no option to create account. Don’t know how it has such good overall reviews. It’s crap
Visit feedback
by hnlsharma on 2019/09/21 09:11
Journey was satisfactory
Price is very high
by Rbs4eveR on 2019/09/20 11:50
Price is very high plz reduce the coust
No drivers available
by Vbiughhvfgbb on 2019/09/16 22:31
I tried using Ola for the first time from Bondi Beach to SYD, no drivers available. I went back to my reliable Uber app and a driver arrived within 5 minutes. I know who I’ll be using going forward.
Opinion :
by " S A G A R " on 2019/09/15 04:41
SIMPLY GOOD 👍🏽
Very humble and cooperative 👍
by R.S.Kohli on 2019/09/14 13:58
Good
Regarding Google pay
by chandrutadkal on 2019/09/14 06:12
This is weird that google pay got cancelled when I paying before ending the ride
Unjust waiting charges by drivers
by nsr nsr on 2019/09/13 22:58
Ola should redress complaints promptly so that users prefer opting OLA
Cannot unblock my account
by polarfriend on 2019/09/12 09:09
Downloaded the app for the first time. My account was blocked from the get go with no option to unblock it. Apparently they ask me to contact support but will only provide the support contact details on the app which doesn’t go beyond telling me that the account is blocked. HA. What a bunch of crap!!
Cars not available
by Arvind64 on 2019/09/11 15:14
Very difficult to get cab. Uber better
Poorly supported
by WhyShouldIHaveToMakeANickname on 2019/09/08 13:21
The app is hard to navigate and poorly supported- I could not contact Ola through it after an issue and was incorrectly charged a fee. The help/ support section leads to error notifications. The drivers seem to have trouble closing/ ending the rides on the app. I used the app for one day!- and had so many issues with it that I’ve decided to stick to uber instead which is more customer friendly and has better tech support
Worst app
by 685pami on 2019/09/07 03:23
If there is 0 start I would have give that
Shriram Chendke
by raj1234@98 on 2019/09/06 02:59
The location map needs significant improvement. There is no way to update the address information on your app. It is causing lot of issues.
Review
by kebaiya on 2019/09/04 07:59
I got the best services
Poor and sometimes horrible
by madhu mahe on 2019/09/03 16:21
Every time, drivers ask for, destination and many times cancel as its not desired one. Ask few ask for cash payment, again cancel....sometimes I cancelled 5 cabs..as they deny...I registered complaint in Ola website but not seen anyimprovement....
Very bad experience
by Manik2016 on 2019/09/03 03:21
Ola always charges me for cancellation fee even if driver denied to come or due to their technical error. Many a times for me trip will be scheduled but driver will deny or trip will be cancelled. In that as a customer we are supposed to get additional support but rather we end up in paying cancellation fee. Worst design !!
Use is due to compulsion.
by anilbhatia00 on 2019/08/31 10:23
Unable to contact the organisation. Some drivers can be a pain. However there is no one you can complain to.
Overseas Credit Cards Not Accepted in Australia
by RN Diehard on 2019/08/30 06:39
I was all signed up, everything looked fine until I tried to book a car. Accepted by booking and I was told there was a problem with my credit card: there wasn’t. Anyway, I changed to another credit card, with the same result. Caught another ride share instead, with no credit card problem. Went to dinner, used the second credit card- again, no problem. Unreliable.
App crash
by vivekZomato on 2019/08/29 03:17
App is crashing while trying to make payment, please fix. The only option right now is to delete and reinstall the App.
Expensive
by sandeep sheriker on 2019/08/28 12:06
Fare are always expensive when compared to Uber.
Aggressive and annoying app
by AussieYank on 2019/08/27 09:48
Endless notifications and marketing. Lousy service too.
Need improvement
by nnoodleit on 2019/08/26 08:31
1. Location accuracy needs immense improvement. ( when I am in some new place where I don’t know the local streets, the ola Map doesn’t pick up the phone location correctly) 2. The Ola GPS is not updated with the road signals. (There are some roads where right turn left turns are prohibited since last 7/8 years but Ola GPS always confuses the driver on wheels) 3. Ola cabs numbers are not sufficient to meet the demand, sometimes the waiting goes up-to 15 min.
Very bad
by Ramgola on 2019/08/26 05:52
Account got locked for no reason and no support
Good price but app needs some changes
by RaviChitkara on 2019/08/22 05:04
Prices are generally cheaper than Uber. Very small font and less contrast makes it difficult to use. Rate comparison between different types of cabs is not available on one screen like Uber. I like Uber app more than this one but Ola prices are cheaper than Uber.
Unhappy.
by Goonerss!! on 2019/08/21 12:06
Hey Ola! I just bought a share pass. Whenever I book between 5-7 pm, it always says ‘No cabs available’. Then I book a micro and I get paired. This is really disappointing. You just want to make more money by forcing users into booking a micro instead of share. Why did I even by the share pass?! Canceling my membership ASAP. Hello uber. Very disappointed.
Good cab service
by nick_kulkarni on 2019/08/20 05:59
Good service in India
Old charge of cancellation is included Rs 15/ is all
by s g shah on 2019/08/18 12:17
Already cancelled before 18/ month then why it is included in today’s 18/08/2019 Ola rickshaw ride Suresh g shah mo no 9426758924
Unnecessary charges
by ArulAndu on 2019/08/17 08:19
I have confirmed ola booking and waiting time was 10 mins. Suddenly waiting time got changed to 30 mins and need to be there soon. So i cancelled my booking and reached the place by using local auto service. Ola is asking me to pay 50 rupees for cancelling the trip. There is no fault from my side in this situation.
Charged much more than estimated
by singhalpiyush203 on 2019/08/17 06:03
I was charged 500 rs extra and no customer support provided after multiple follow ups Worst Experience Uber is much better in support and fair on charges
Charged 50 extra for a ride I never took
by JituBurla on 2019/08/13 00:39
I was out of country from last one year and charged penalty for a ride on June 17 which I never booked
App not working on my mobile
by Ureka ureka on 2019/08/10 10:48
Hi,iam using iPhone XS and I updated the app.it doesn’t work with my phone.
Lousy app lousy service
by Amit Nick on 2019/08/06 02:37
Used app to schedule an outstation cab a day in advance. Was told that ride was scheduled and would get ride details an hour prior departure. The ride never showed up. There was no notification that the ride may be canceled. No email or text or notification even after the ride never showed up. No contact number provided for questions or customer service. Links to FAQs non functional. Maybe it works better for local services.
Canceled rides!
by geesgambit on 2019/08/05 19:50
This issue happened twice in a single day for me, so I want to report it. First time- I scheduled an outstation ride for the next morning. I got notified that the driver is on his way. Then as I was watching, the ride suddenly showed that it got ‘canceled’. I scrambled to book another cab, and that worked. Next, same evening I booked a ride to the airport. Got notified that the driver is on his way. Then it changed to Driver is finishing a drop off. Then, again, it went to a canceled state! I just booked an Uber after this! Unreliable! To top it all, the app doesn’t have a a way to contact support. I wish this app worked better, because the ride that did work was pleasant.
Bad drivers
by Mhb84 on 2019/08/05 06:43
Sometime drivers are different and more o er they insist where are you going then they canceled if they don’t want to go there and more over sometime after waiting for half hour when the time reaches they cance. So it means after we waits almost half hour we have to book again another it happens two time for me took two hours to get me one ride
Inefficient
by As79 on 2019/04/11 11:56
Update: Ola money postpaid now has a very poorly thought out billing cycle. Balance has to be paid on 10th and 25th. If you ride on 10th after clearing dues, payment of those rides need to be cleared right away, else they are considered late payment. Defeats the whole purpose of post-paid. No email/SMS/app notification regarding the same. However, they don’t hold back on sending junk notifications. Previous: Still stands The wait times are unreliable. Most times wait time is 5 minutes but it actually takes 15 min for the cab to show up. Most of the drivers are I must say very professional and polite. In my conversations the one thing that is consistent is how Ola mistreats them. Wish Ola could get it right in their current markets before expanding to other markets. However there are Drivers that go in a completely wrong direction and blame me for it though my location is accurate. The only time I get a call from the driver is to ask my destination and my payment mode. If it’s anything other than cash they cancel the ride. Your ride will also be cancelled 60% of the time if the destination is less than 5km. Uber is definitely a much better option. Their wait times are more reliable. Plus I like their arrival time feature.
Ola airport pickup unreliable
by Srikanthv on 2019/06/26 00:55
This morning I scheduled a pickup from hotel to airport at 4:00 am for my 6:30 flight. The driver was assigned 10 mins before the scheduled pickup and the driver was insistent in calling me to find out where I was going and just 2 mins before the scheduled time he cancelled because he was going to the airport. The fare was 700 The app was supposed to reassign and send someone in the scheduled time but to my surprise the app cancelled the full trip and rebook I had to rebook another cab luckily unlike in Bangalore waiting time usually is 30 min this time I got a cab within 10 min. The fare I got was 737 inclusive of everything The driver started from my hotel with in 2 mins he said he had a flat tire and will take 5 mins to fix but then I realised he did not have the necessary jack to fix the puncture tire At 4:20 in the morning there were no one and used archaic way of lining up stones and fixing the tire When I reached the airport I was in for a surprise to find my fare was 200 more than what I booked and the driver drove pretty rashly to get to the airport Overall nightmare hope Ola take action
Need grooming
by Mani Kolathara on 2019/06/24 05:46
I use travel between states, choosen olacab for local rides , my experience overall out 6 cases 4 cases were not good. 1. Driver asked for extra money to take me right destination as driver says gps shows dropping point but for me that’s not correct dropping point. Need more accuracy on GPS locating within the cites like Chennai.. 2. Driver not interested to take me destination due to heavy traffic expected and driver wants me pay in advance don’t know why.. 3. Again GPS pickup location showing inaccurate to driver but I keep calling to driver to come to a location I wanted as i am not familiar with stations to go the location driver wanted.. 4. Driver asked me give 5 start without giving me satisfactory ride which is not right ask. Overall it really needs grooming wrt drivers, Ola gps location accuracy, customer delightment. Otherwise this is great service spreading fast within cities and hope it gets spread wider in India..
Fare estimates off, poor experience with driver
by 92626costasan on 2019/09/25 10:51
I’ve been using this app in India and drivers can take you the long way to bump up the cost of the fare. The fare the app shows at the beginning of the ride is just an estimate and then the app recalculates at the end. I just had one very bad experience where my driver 1) admitted to me that he hadn’t had his driver license for the one year required by Ola so he was driving a car registered under a friend who did, 2) made me pay 50 rupees extra on the spot for the airport parking but when I got the emailed receipt, that should have been included in the total fare, and 3) the driver asked me (solo female) all kinds of uncomfortable questions about my personal life (like whether I had sex with my boyfriend and then made comments about how beautiful I was) and no matter how I tried to change the subject, kept returning the topic to sex. I felt so uncomfortable that I unbuckled my seatbelt in case I needed to jump out of the car.
TOTAL scam — !! AVOID !!
by notrobertfrost on 2019/07/07 06:50
Took 1.5 rides with Ola in Australia — from Sydney airport, and back. But on the way back it logged me out if my account and wouldn’t let me log back in. I just kept getting a pop-up to contact support. Well, once I still couldn’t log on upon landing in Melbourne, I did. I got a response asking for my IMEI number, gave it, and ... silence. After a few days I emailed again to open a new ticket, including the IMEI up front this time, and ... silence. Did the same and opened a third ticket ... silence. Finally started tweeting at them, super responsive until I actually gave them my info to look up my account/tickets, at which point they just tell you to please give their “concerned team” a bit more time and then just leave you on read. Followed up on the emailed tickets again last night and finally got a response ... asking for my IMEI number. Yes, for real. I’m leaving Australia tomorrow so at this point wish they would just delete all my data. Thank god I could at least unlink Ola from my payment source on PayPal’s side or I wpuld have been really screwed. Wish I read the reviews on Trustpilot too and not just here, before getting into this mess. They tell the honest story. It’s the kind of cluster that gives us Indians a bad name — it’s why, as an Indian American, if I had known this was an Indian co, I’d have known to avoid in the first place.
Below Average Service
by ANURAMJI on 2018/11/12 01:51
Many a times got canceled after assuring it will come in few minutes. If we cancel as it is very much delayed you change cancellation charges but when you do why you do not give credit to our money paid as cancellation charges. Besides no response recd for my complaint made few weeks back about rude behaviour of driver. This upsets everyone & now in two minds why I should use OLA? Hope you will respond at least for this.
Airport Issue
by Engineer-Shubh Arora on 2019/06/03 09:44
I love the Ola app. I’m an Indian American (NRI). I use this app when I come to India every year. It’s cheap, convenient, and safe. This year when I came to New Delhi India in 2019, I tried to book an Ola to get to my hotel, but the driver said that they weren’t allowed to go to the airport and said that I will have to walk all the way to the “Ola stand” which I had no clue where was. I didn’t want to step outside the airport because once I walk out then I won’t be able to go back in and would have to stand out in the heat. Finally, I had to cancel the ride and book a local taxi which was quite unfortunate. Other than the Airport pickup I highly recommend the Ola App because the drivers are nice, polite and they know their way around the cities.
You are charges with cancellation fee even if driver cancels the trip
by DeeG_19 on 2019/07/20 15:28
Recently I travelled to India and thought of trying Ola instead of Uber as many suggested that you have more options in Ola. So booked the trip from MUMBAI to Shirdi for full size SUV. Got text with driver details and PIn. Driver called me and somehow while calling he cancelled the trip. He pretended that some app issue caused it and then suggested that he can still take me directly and I can pay him the same fare which was quoted by Ola. Understood the trick of the cab driver to save on Ol commission. For safety reason I refused the offer. Now what Ola applies 150 INR as cancellation fee and when I try to contest it through support, app just displays the last ride and doesn’t give me any option to contest this fee ( compared to Uber which keeps it simple) After that I tried again to book Ola for a long trip from Banglore to Mysuru but Ola app returned error because ask for previous 150 INR to be paid and didn’t give any option to contest or pay this amount. So through my trip, I booked over 20 long trips using Uber which was seamless. This was all loss to Ola because of poor app interface and some sort of collusion with drivers to pay them cancellation fee even if they cancel the trip. So I am done with Ola and removing it from my phone.
OLA Outstation - Would not recommend
by Dkmay2004 on 2018/12/29 09:05
I made a day outstation trip to Pondicherry in which the driver was driving erratically, over speed limit and frequently going a bit too far to the wrong side of the road. We felt like we are going to hit the incoming traffic on a divided highway and were sitting scared. As expected, we hit an oncoming bus and only alive and writing this due to God’s Grace. The driver dumped us in the middle of nowhere and fled. We took the help of locals to find another ride. And to our surprise we found the driver waiting near our hotel demanding his cash due. Talking to OLA, I was even surprised that they justified the speed and driving on the wrong side. They said there will be an investigation but so far no follow ups ! Thanking God again for the fact that we were saved. Based on the driving and response time of the driver we suspect he was not sober.
Awesome service at reasonable rate on normal days!!
by Jayachu on 2019/02/01 11:32
The cab service is nice on a normal day. But on a weekend or a festival day it is very tough to get the service and price becomes very high. Also price varies depending on the traffic. Sometimes the estimated price and the bill amount are not the same, and is slightly higher than the estimated one. Some drivers surpass the toll. Some drivers cancel it by themselves and put the blame on the customers. The Ola map route is sometimes not the shortest route, and gets delayed because of that. It is always better to check the price for all the cab services like auto, mini, etc since sometimes based on the demand for the cab service, the price is less for prime and more for micro.
So frustrated I had to write a review!
by AtascaderoTehachapi on 2019/06/21 16:58
This is my first App review! I am writing one because I am so frustrated with the Ola app. I live in the US, I am visiting India. I decided to install the App as a back up to Uber. I recently bought an iPhone X. The app asked me for my phone number which I entered. There is no place to enter Login and password!! The next screen is OTP. I received and entered the OTP no problem. The next screen is full name and email. I get an error message stating the email is already in use. I may have used the app when I was in India 5 years ago! But there is no login option. Each OTP message costs 35 cents on the international at&t plan. After multiple tries by multiple people - none of us can figure out how to make the login option appear! Looks like a bug in the software. Ola app such a waste of time...
Crisis Nightmare, Glitchy App, Terrible Customer Service and No Accountability
by WBK NY on 2019/06/27 09:58
I have had several terrible experiences with the technological insufficiency of this app and associated employees of the company, but it reached a true impetus today when the app did not end my trip well after I was dropped off. The driver, who I contacted, was also unable to end the trip and sadly unable to pick up further customers. Upon reaching out to customer service several times to no avail, I was being charged hundreds of dollars per hour and left helpless with no tangible solution. Six hours into my desperation I was answered with a generic response blaming the driver of all people and no apology. Suffice it to say, I will never use this app again and do not feel comfortable even knowing that they have had my financial information at any point.
Unscrupulous Company.. stay away!!!
by Camael of Serenity on 2019/12/06 12:31
This is the icing on the cake, they activated Ola wallet and charged me 687 bucks after I had already paid the driver in cash and also since I do not trust or use online wallets, I’m jot even sure of how it got activated when I haven’t even shared any KYC document. Then they tell me I reported the incident very late so there’s nothing they can do and that I would have to either pay up twice or forfeit my account. I chose the latter. It’s shameful to see such unscrupulous business trying to dupe customers and charge them twice for a service thats already been paid for. I have not seen such brazen acts of cheating before. My account is being held at ransom by this company and they still keep calling me to pay up when I don’t owe them a penny. Utterly shameful and disgusting conduct.
Drivers canceling bookings
by olarider on 2018/09/08 02:59
I was extremely satisfied with OLA in the past. In the recent times drivers are calling and asking destination and canceling the bookings. Appreciate if drivers are also informed of the destination and only after their consent the booking is shared with customer. Else it is upsetting schedules and cancellations are happening even after waiting. This inconvenience is happening even for scheduled trips. After duly waiting I am forced to check alternate options
Not good!
by Panduranga Family on 2018/09/10 05:46
The app often hangs on my iPhone 7+. It shows 1 min when I open the app however after booking, the cab takes ages to reach me. Even after selecting the pick up point multiple times, when I book, the pick up point is sometimes taken as something else altogether! I cancel it and try to rebook, the app hangs! When I have some important appointment, Ola is not at all the app to trust and depend upon!
Service is good with few hitches
by new hyderabadi on 2019/08/03 13:21
We may get into issues with early morning airport rides. Often drivers can’t show up and can cancel the rides as per their whims and fancy. Or they can call you after an hour and blame it on you. Bikers not providing helmets for the passengers especially in Hyderabad. On the flip side some drivers are really nice and some others get scared to receive a poor rating or compliant. So ola seems to have control on their drivers. All in all a good service with reasonable pricing.
Grateful for a set price. Numerous technical/safety issues
by Hanumanta13 on 2018/09/06 09:22
Better than dealing with independent auto drivers, BUT lots of issues lately especially wrong drivers showing up for the ride. Just the past two weeks I have experienced at least 8 wrong drivers showing up. When speaking with support they are giving suggestions that do not work. They also avoid giving an answer for why the problem of wrong drivers is happening. Still, it’s better than dealing with the cheats who charge foreigners double. Grateful for a set price.
Review
by v prasad on 2018/09/07 15:00
Ola services are definitely appreciable and it is very easy to get a Cab without any trouble or wasting time. But regular customers like me showing extra charges like 1.25 times to 1.50 times to actual charge during needy times is a very unhappy thing and not correct . Apart from giving some offers and encouragement to the users like us , creating difficulty showing high fare should be avoided. This is my sincere request.
Ola Cab is wow. Is quick.
by Deepakibm2002 on 2018/10/18 01:57
Only one drawback is. It’s more costly than Uber. If I see Split fare. There are many bad charges. You Must just charge 10 rupee per km flat. Traffic is not in control of customer ok so you have to consider it if you want to run on road. So no extra charges will make your business much better. When it comes to charges Uber is most of time Cheaper. Still I Love Ola. Many thanks and Appreciate awesome service.
App for Rentals section needs improvement
by cRider2987 on 2018/11/08 01:15
For the first time I used Ola app for hourly booking. The driver asks me to enter the location for each new destination. The App does not show the route map. It shows the map and the car location on the map. It would be nice if it shows the route map similar to one in the daily rides section
Really Disappointed !!! Wouldn’t Recommend
by Lifehacker1987 on 2019/05/21 03:56
I took my first trip with Ola. Because it was my first trip it gave me a discount and the final payment was 20 AUD but when I checked my bank account another 14 AUD was on pending alongside the other $20 which had already been deducted!!! Moreover, I was really disappointed by the hidden fees they had applied on the bill. Another thing was that I decided to change the destination during the trip. It changed without any problem but it didn’t show me how much more would be added to my bill and this is ridiculous!!!maybe I go back on my decision if I see it isn’t worth it.
Money hungry
by Lindzi rose on 2019/11/15 16:35
This app is horrible. I was traveling internationally in AUS and used my paypal to link my payments. Everything was fine until the day I left where I did 2 rides and I got an email like normal about the charge but then also the following day about the same amount being taken out AGAIN. I reached out to customer service and they asked for information which I gave to which they responded they still need the information and they closed to ticket. They charged me twice for two different rides and did absolutely nothing to solve it. All they want is money and their customer support is shady.
Ola needs to ensure rental drivers are not exhausted
by iyer2424 on 2018/09/08 03:27
Some times I get Ola drivers who drive in night and also take booking of 8 - 12 hours booking next day morning and are exhausted with pain often stop by to take medicine which becomes dangerous for passengers and other drivers in road, some kinds of checking is needed to ensure safety.
Unprofessional, unreliable
by shubh2392 on 2018/09/29 10:03
In general I find Ola to be below average product in terms of drivers, professionalism, comfort, and most importantly reliability. While making a booking, the app always shows availability of cab within next two three minutes, but I always end up waiting more than 10 minutes. Many times, drivers are either completely rude with no manner of talking, or would cancel the booking without even giving a justification. I normally use Ola for share rides. Despite giving accurate pick and drop points, I am never dropped at my company gate which is on the main road - Ola’s logic is since it is shared drive, I will have to take some pain of not hiring a full fledged car. This is one of the lamest thing a company can do to its customers and one of the major reason why I prefer Uber over Ola. My two stars are for the convenience this app has provided despite being a substandard product.
Ease as breeze when in need
by iArjunk on 2018/12/16 09:03
My phone was a total disaster and I had no way of using Uber or Lyft and I was a little worried about the touts outside of Chennai Airport. I stepped out thinking of booking a Taxi and getting mentally ready to haggle. Then I saw OLA cabs desk out there and it was as a very simple transaction with very reasonable price with good cab ride. I am now a permanent customer of Ola.
Very bad experience
by Manik2016 on 2019/09/03 03:21
Ola always charges me for cancellation fee even if driver denied to come or due to their technical error. Many a times for me trip will be scheduled but driver will deny or trip will be cancelled. In that as a customer we are supposed to get additional support but rather we end up in paying cancellation fee. Worst design !!
Cancelation and Timing
by Abel Ketema on 2019/10/11 05:55
It would have been a much better experience if the drivers didn’t cancel every now and then. Since it might take mins to find a ride sometimes. Besides these two problems I would suggest this application!
Need improvement
by nnoodleit on 2019/08/26 08:31
1. Location accuracy needs immense improvement. ( when I am in some new place where I don’t know the local streets, the ola Map doesn’t pick up the phone location correctly) 2. The Ola GPS is not updated with the road signals. (There are some roads where right turn left turns are prohibited since last 7/8 years but Ola GPS always confuses the driver on wheels) 3. Ola cabs numbers are not sufficient to meet the demand, sometimes the waiting goes up-to 15 min.
No one to contact
by fidel82747383838483833 on 2019/02/09 08:04
Twice I have wanted to contact ola regards a ride. And not to complain. But I can find no way to do so and wonder what would happen if I did have a complaint. This is typical of the gig community, get your money/ clicks/ eyeballs but don’t provide real customer service. And oh, if you just arrived in India and don’t have an Indian phone # yet, forget about using ola. Just had that problem and even the helpful ola rep at BLR couldn’t help me. So I took a very satisfactory traditional cab.
Regarding Destination
by seth5574 on 2019/10/31 10:40
someone have multiple tasks so in the destination spaces if customers want it should be filled by cab drivers as we want to visit multiple places in one ride if in destination column customer by mistake fill same place as pickup and destination then you should warn customers and that should not be considered as paid ride
Pricing and cancellations
by gkriah on 2019/10/23 04:36
Nowadays drivers cancel the trip putting us in trouble. When you book second time the same vehicle comes with higher amount. Drivers always insist on cash not ola money many times drives are 1.5 to 2 times higher
Better than Uber
by shahdipen on 2019/04/02 01:11
I was a die hard Uber fan but have recently shifted to Ola due to their product innovation, quality of cars, availability in Hyderabad. I like the fact that they have pay later option which is not available in Uber.
Usage in Australia
by BennyTheHitman on 2019/07/18 07:16
If I could give it lower than a one star rating.. I would, I literally got through setting it up and it said it was unable to connect to service right off the bat. Then I tried logging in the next day after refreshing all of my networks, and it said my app was blocked because this device was thought to be fraudulent. The people who designed this application really need to do some intense work, I’m a software developer myself and this entire application is unacceptable.
Unreliable drivers, terrible support
by chaela001 on 2019/04/09 07:39
Ola has consistently provided unreliable drivers and zero support. There have been three instances now where a driver has called me, refused to come to my pickup location, made me walk 10+ minutes to find them, and then cancelled. When I attempt to report this on the app, it always fails. I’d love to use an app other than uber but honestly I’d rather pay twice the amount for a ride I know will arrive than continue to use this service. Not worth it.
OLA review
by Bob--231 on 2019/10/16 13:47
Driver came on location (Hadapsar, Pune) and denied to go after he confirmed on the drop location(Kharadi) telling that he is not going that way. He was rude, taken pic of driver and his car. Need to know what action have been taken on him. He was very impolite. I called support and they told me that complaint is registered. Need to know what actions taken for him.
Car quality
by haathi1234 on 2018/10/23 06:28
When customer asks for premium service please make sure you provide the same. Make sure there’s inspection of cars based on their categories.
Solid app
by treaders76 on 2018/10/05 02:50
The Ola app is solid. Suggestion: Add the ability to enter multiple destinations. Comments: (1) Every now and then the app briefly shows my location in Bengaluru, India. I am located in Perth, Australia; (2) I have experienced several Ola bookings where drivers drive in the wrong direction and then cancel trips after 5-10 minutes.
Poorly supported
by WhyShouldIHaveToMakeANickname on 2019/09/08 13:21
The app is hard to navigate and poorly supported- I could not contact Ola through it after an issue and was incorrectly charged a fee. The help/ support section leads to error notifications. The drivers seem to have trouble closing/ ending the rides on the app. I used the app for one day!- and had so many issues with it that I’ve decided to stick to uber instead which is more customer friendly and has better tech support
Overseas Credit Cards Not Accepted in Australia
by RN Diehard on 2019/08/30 06:39
I was all signed up, everything looked fine until I tried to book a car. Accepted by booking and I was told there was a problem with my credit card: there wasn’t. Anyway, I changed to another credit card, with the same result. Caught another ride share instead, with no credit card problem. Went to dinner, used the second credit card- again, no problem. Unreliable.
Lousy app lousy service
by Amit Nick on 2019/08/06 02:37
Used app to schedule an outstation cab a day in advance. Was told that ride was scheduled and would get ride details an hour prior departure. The ride never showed up. There was no notification that the ride may be canceled. No email or text or notification even after the ride never showed up. No contact number provided for questions or customer service. Links to FAQs non functional. Maybe it works better for local services.
TERRIBLE customer support for their mistake
by qwerttyyuio on 2018/10/22 02:56
I was charged an additional $38 because my driver failed to stop the riding time for a 20 minute ride and made it nearly a 2 hour ride. I’m not mad about that (mistakes happen), but the Ola app does NOT let you use any dispute claim (contrary to what they advertise), you can’t even call their customer support number listed on the website, and when I emailed them outlining the problem, they refunded me THREE dollars. DON’T use this app, it’s trash and I’m done with it.
Minus rating
by lawda ola on 2018/11/10 11:53
2 days I tried to book a cab and the driver canceled it day one I wanted to go to mall the cab was selected after waiting for 20 min the ride was canceled this happened twice had to take an auto. Day two wanted to travel to airport though should give a try again and booked an xl drive same two of them canceled after making me wait for half hour then download Uber and 10 Min awesome the cab was there very humble and professional. Ola should change the name to l*w ola
Value for money but doubt for time
by hkjkhjghfgtffhy on 2018/09/05 04:18
Ola has been tremendous in supporting day time facilities. Pat on the back. However in evening times it seems to be like a a nightmare to get an ola cab. Why? I have spent an hour or two one day and still couldn’t get get one. Then tried another vendor and boom, I was home in 20 mins.
Mixed experience
by Gowri Chaganty on 2019/11/02 03:29
I am visiting India/ hyderabad and relying heavily on cab service to move around. My experience is mixed. Few of my rides are exceptionally good. I am disappointed that few of the roses get cancelled at the whims of the driver. The percentage of cancellation by driver is pretty high and this puts the customers at missing out on their scheduled events. Hope it can be fixed. Thanks
Bad Customer Support
by sunilinny on 2019/02/20 13:39
Had lost the phone in cab and customer service was not able to locate my account by my telephone number. I had booked 10 rides with that account . My cell number was used to register .The number listed on website was also not reachable as no one was picking . Finally i used facebook and twitter to communicate Support was asking me the CRN number which was in the lost phone to find my account . How silly .
Pickup time always underestimated
by ou643 on 2018/11/27 07:06
When I book an auto I often see 1 minute as time for auto’s arrival. However, it’s always more than that, sometimes over 5 minutes. Ola, you can easily confirm this. I’d like it if auto arrives EARLIER than estimated, not later.
Worst app and service ever. Get some common sense
by Annnjiiii10298 on 2019/04/14 15:18
For an outstation ride, you guys let the customer know 30 mins before the ride that you can’t make it cause of your crappy ride scheduling algorithm. Shouldn’t you have the Brains to intimate the customers hours in advance if you have a bottleneck ? Someone missing an international flight cause you guys screwed up is not worth it. I’m never using this crappy service or app ever again.
Olacabs is a cheating company.. avoid them!!
by prasad-pune on 2019/02/18 03:13
Bad experience three times in three days and then one driver told me .. this is a common scene with ola and not with other companies. They show you one rate at beginning and charge 50% to 100% higher when you reach destination.. under the name of traffic or longer time taken for journey.. no explanations!!! Avoid ola!! You will never pay what you see charge at the time of booking!!
Adios to Ola.
by AArindam on 2019/10/08 20:28
1 star is too much for this stupid app. Drivers keep on cancelling rides. We could not find a cab from this stupid app, that too from a popular mall in Thane and had to go out to get an auto rickshaw. They showed 3-4 cabs nearby but none accept. Then 1 accepted and cancelled later as he was looking for a larger fare. Absolutely ridiculous. If they don’t take action against drivers like this why should we use the stupid app anymore.
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