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App name
MakeMyTrip: Travel Booking App
Description
MakeMyTrip - Travel booking App trusted by 50 Million+ happy customers to plan their Vacations Book flights, hotels, bus tickets, taxi cabs, rental cars, IRCTC train tickets & activities. Get additional discounts on first-time bookings of Hotel, Flight, Train, Cab & Bus when you book through the app. Manage all your bookings and make revisions & cancellations. Avail of best deals on Hotels, Offers on Flights, Taxi Booking, Train & Bus ticket booking. Get instant discounts on select bank credit & debit cards every day. Travel from India and UAE, book the best flights & get exciting hotel deals. Start your ultimate travel experience with the MakeMyTrip App! Book Hotels Online: - Avail of our latest offerings and choose from the best MakeMyTrip Assured hotels & get deals on hotels - Book a staycation for a relaxing getaway at a premium property near your city. Enjoy hotel room upgrades, free stay & meals for Kids, wifi etc - Find the best hotels near you, Pay online or at the hotel when you check-in, guaranteed flexible booking & easy cancellation - Find cheap hotels, get exclusive deals & hotel discounts on family & couple-friendly hotels - For alternate accommodations, book holiday homes, private apartments, villas, B&Bs, homestays, rental homes & hotels by the hour Book Cheap Flight Tickets: - Book flights for one-way or round-trips, get best deals with fare comparison & check flight status, flight schedules - Get flights to Switzerland, Maldives, Italy, Bangkok, Singapore, Paris etc - Book International flights from Emirates, Qatar Airways, Kuwait Airways, Lufthansa & more - Get offers, coupons and deals on UAE and Indian flights - Get Indian Domestic flights like SpiceJet, air india, Indigo & more - Get cheap flights and book them online without any hassle Bus Ticket Booking Online: - Check seat availability, get real-time updates & book online bus tickets for over 12,000 routes with 1,300+ bus operators - Book buses in India and travel inter-city within 30 minutes to an hour and find out bus timings Online Cab Booking: - Book cheap airport taxis from Delhi, Bengaluru, Mumbai & Chennai airports - Find affordable car rentals & also book intercity/outstation car for a road trip with a the best price guarantee Online Train Booking: - Hassle-free train ticket Booking online & real-time rail enquiry - Check live ‘where is my train’ running status - Check live status & train seat availability - Make train reservations, check railway timetable & get confirmation Best Holiday Packages: - Pick your own choice & customize your hotels, flights & inclusions & enjoy vacationing on beaches, houseboats and hills - Get curated hotels & experiences at the best combo rates with guaranteed 24X7 travel assistance - Get the best domestic & international holiday packages to Maldives, Dubai, Switzerland, etc Events/Activities: - Discover local & international events, book tours & enjoy experiences ranging from museums, wild-life safari, adventure sports - Explore deals on water sports, a trip to wonderland, tickets to monuments in the city, river rafting, safaris, plan a Daycation & more myBiz by Makemytrip - One-stop travel management solution for all business travel needs of MSMEs, SMEs, & large-sized organizations. - Special corporate fares with a wide range of booking options on flights & curated hotels - Integrated expense management solution & assurance. Now with TripMoney avail online travel loans with EMI tenures ranging from 3-12 months and APRs (16-24%). Travel loan partners: IDFC First Bank, Zest Money & Capital Float. You can sign up on the MakeMyTrip App using international phone numbers while creating an account for all our international users Awards won by MakeMyTrip: Times Travel Awards 2018 - OTA of the year Condé Nast Traveller India - Favourite travel app 2017 & Favourite online tour agent 2017 Download the app now!
Awesome
by Sravan Venkat on 2021/11/22 04:04
Great service
Nice and Easy
by hmany. 20005 b on 2021/11/20 01:46
Very nice and easy app to book train tickets
Travels
by B N Kadiya on 2021/11/18 13:15
Very nice services
Convenient
by samarth.robo on 2021/11/13 00:23
Nice app overall, docking 1 star for the lack of the ability to store trip information offline.
Excellent!!
by mnithin86 on 2021/11/07 03:37
Nice and easy to book tickets.
Great place for all genuine inquiries
by This a cheater game on 2021/11/07 02:19
I love to visit MMT for all my travel needs . Great and crisp narration about properties and friendly walkthrough of required details .
Don’t book on MakeMyTrip
by worst of it on 2021/11/05 08:03
I have got lot issues from MakeMyTrip trip regarding refund ticket which has been year n haven’t got money back airline say they already refunded to MakeMyTrip this people don’t reply to email either they have helpline no so plz do go on airline website which ll be cheaper too
worst booking site and customer care
by sssdsssssssd1 on 2021/11/01 04:55
there is no direct call customer care. if u call on those number it will disconnect call. and iterrnity and flight time it shows in package and actual iternity and flight time are different .. which has no option to change or cancel
Great
by tablove4music on 2021/10/30 01:20
Easy and convenient
Ease of use
by MBT0226 on 2021/10/20 02:07
Very easy to use. Also good deals.
Joke of an app
by Title Review Star on 2021/10/18 08:13
Basic option you would expect from a travel company app is a way to get to customer support if there are issues. But here’s an app which decides to just leave no way to aces any kind of support for issues that invariably crop up while booking through this app. Instead , one is sent meaningless SMSs and WhatsApp messages giving you random links to click on for ‘contact-less’ support !! Of course these links lead nowhere. What kind of an idea is this ? A strange case for an app like Makemytrip that it has either deliberately decided to inconvenience users or just seems to be taking the users for granted !! Real Shame !
cool
by fuuker game on 2021/10/18 06:15
good
nick
by nikunjvyasj on 2021/10/11 08:30
nice
Wrong date
by &8jq on 2021/10/08 14:37
Wrong date!!
Cant use on browser, forced to download app
by y_shah on 2021/10/07 17:31
My friend sent me a link of a hotel to book for our trip. I click on that link, it takes me to safari, and directly from there to appstore to download this app. I DONT WANT TO DOWNLOAD YOUR APP. Just want to make a simple one time booking. Why are you forcing me to download the app (maybe you want all the data and all, but is it over customer convenience to make a simple quick booking!)
Worst app in terms of cancellation
by mohsin0788 on 2021/09/30 01:31
App doesn’t let you check your refund status nor the customer support responds well . I cancelled my trip in December and I didn’t get my refund yet. When i call nobody has any answer.
ABP
by abpharangulkar on 2021/09/28 14:21
Very fast and cost effective
Got a 1500 discount on MMTSUPER
by pbhani on 2021/09/24 13:06
What more can I say!!!
Great app
by RossSFDC on 2021/09/20 10:19
Love the way it works
No options received
by spanjiar on 2021/09/12 09:37
I had asked for options. Someone called me back for understanding the details. They never came back with travel options.
Very convenient
by ch madhu on 2021/09/12 03:04
Well designed and easy to book flights.
Make my trip
by Niv Aruna on 2021/09/09 05:52
Good and easy to book flight tickets
Easy to use international cards
by Amarphonewala on 2021/09/08 07:50
I like the UI and ease of use. The booking fees should be less. They charge to book and then cancel as well.
Faltu app
by hundavi on 2021/09/01 17:02
Worst application ever.They will never refund your money and the customer service is worst.Nobody will respond to you.
Worst experience- took money but no gift card
by PriyaVe on 2021/08/31 05:08
Bought 6000rs worth gift card using Google pay. Transaction was successful but no gift card was received. Called multiple times to helpline and they say to go to website and there’s no help chat available on website. Tried via Myra chat option and it says go to website. There’s no one to even respond. Horrible experience and lost money. Complete scam
Marvellous Service
by Kenpidada on 2021/08/29 12:36
Extremely Proud Of MakeMyTrip
Make my trip
by CostomerSince2010 on 2021/08/25 07:49
Makes my trip a very happy & easy one ever
No feedback or customer contact option
by vids1594 on 2021/08/23 07:06
I mean are you kidding me ? How are we suppose to reach or know customer email id or customer number. So many travelers have emergency request. Its your responsibility to accommodate it and that too easily.
mr
by sr blr on 2021/08/18 04:35
Excellent application. Very user friendly and fast
Nice app
by Tapan suryawanshi on 2021/08/13 16:12
Vhj
Fraud. Took the money and didn’t receive the flight ticket while doing net banking
by Dennis abraham ab on 2021/08/12 15:35
Money was taken from the bank account and I didn’t receive the flight ticket
The best travel booking app ever
by Crimson Keep on 2021/08/03 15:08
Easy to use, gives me price suggestions for different travel dates, provides the best booking prices for hotels, gives me an option to separate personal travel from business travel through Biz app. The best travel app that I have used so far in India and US combined. They can improve in last minute deals like Priceline.
Pathetic on money related issues
by dgkkhggichugljcg on 2021/07/31 07:33
Two months back I booked my flight twice which was cancelled from the airline ‘s side.we asked for refund which was honestly issued from the airline but Make my trip has not returned it even on my wallet .
Best you can ask for
by Vullakki on 2021/07/23 06:47
A must have App
Abid
by Sameernia on 2021/07/21 21:20
Useful application
Do not use for Train
by singhra21 on 2021/07/20 05:20
I booked train ticket as it was displaying 100+ seats available. After the transaction, ticket was waitlisted and it did not get confirmed hence ticket got cancelled automatically after chart preparation. IRCTC refunds all amount for waitlisted table while MakeMyTrip trip deducted 25% amount approx and refunded 75% only. This is ridiculous and fraud as well. Tried to reach customer care but goes to IVR only. Never buy train ticket from MakeMyTrip.
Kamal663
by kamal663 on 2021/07/15 12:20
So easy to book
Very helpful
by jatin parsher on 2021/07/15 07:57
I am using MMT from last few years.it’s very reliable, best fear, and many more.
Poor Customer Support
by nick7649 on 2021/07/13 11:17
There is no contact number to contact the customer service. No refund of failed bookings.
They don’t care about customers
by Arshad1906 on 2021/07/11 00:41
Booked a 5 day trip from Make my trip through an MMT agent, on the trip there was a snow storm because of that trip has to be cancelled on second day only as all roads were closed, I was told by MMT agent a partial refund will be given. But after some days agent stopped replying, and MMT kept all of the money to themselves, MMT do not care about customer experience they just know how to take money from customer. After giving your money to MMT forget about any refund you can get back no matter whatever the reason. I will not recommend Make my trip to anyone. Better do some extra efforts and book things by yourself.
They forgot Customer Experience Matters!
by @KarnadKR on 2021/07/10 06:38
Despite being a leading platform, I’m surprised to see how bad the app is. The chat option doesn’t work & the only response you get is to use a self-service link. You click on that, it takes you to a login screen which I don’t understand why because I had already logged in! The app is cumbersome with too many options instead of focusing on what really matters.
Horrible support team
by krits04 on 2021/07/08 03:46
It is virtually impossible to contact the support group through any of the email ids provided. The only way to connect is through self help page which is a joke because the there are no updates there. Have been waiting for a refund since over an year now. Will never book through makemytrip ever in future
Pathetic & Fraud MMT
by shettys pride on 2021/07/01 15:04
They say all their bookings r refundable bt when you pay it shows non refundable Plus in this pandemic if people change their plans as responsible citizens they don’t allow they say u have to travel even if u have fewer bcoz ur booking is not refundable They r responsible fr spreading virus bcoz they make ppl travel even if they r nt willing to bcoz they have paid fr it Ppl book thinking they can modify there plans if need be bt MMT cheats them Even if airlines & hotels r supportive & refund to MMT, MMT holds the money and doesn’t resolve any issue Their customer service is pathetic.... Try goibibo much better
Nice
by PBG 1982 on 2021/06/28 12:25
Excellent
No resolution on refund
by palappuram on 2021/06/06 06:16
I have always used MMT but no longer! If anything out of the ordinary purchase of ticket is needed, good luck. My husband and myself have worked to get his ticket refund, due to Covid cancellation last year by airline, for approximately 3 months. We have provided all documents requested and called maybe 50-60 times at least. Three times someone responded via email for information or to say they were working on a resolution but nothing has happened yet. We keep being told they will call us back in 48 hours, does not happen. Very poor customer service, I have never dealt with any company like this. I will never use MMT again, even if I could save a lot of money on flights. BEWARE if you ever have to work with them. I am telling everyone I know who flys frequently not to use them. If they take care of my refund I will update my review.
No customer care
by SushBOA on 2021/06/02 20:11
It is worst website these days. Having absolute no customer care executives. The option of contact us itself is removed. Money is stuck for longer duration in case of refunds. No one bothers to respond to emails
Great!!
by Janete G on 2021/05/28 16:45
Had problems with out of station cab due to lockdown and travel restrictions and the cancellation process was quick and easy!!
Non-existent customer service
by jugga98765 on 2021/05/15 11:39
I needed help with my account and I was locked out. I could not get to 1 human representative to talk to to get my problem resolved. I could not find 1 email address where I could seek help. I still haven’t gotten any help with my account and I am still locked out. To the folks at MakeMyTrip reading these reviews, I dare you to get to 1 customer service agent using your publicly available numbers or emails. Either you don’t have any agents which is really bad or your website maintenance team is not doing their job right which is even worse. Absolutely pathetic.
Didn’t get my 800$ refund
by AhammedSohail on 2021/05/11 14:59
I could say the worst customer service. I have booked a round trip for India and because of some reasons i have cancelled my trip and I didn’t get my refund till now. I spoke with customer support for hours and they couldn’t do anything. Nowadays I can’t even connect call to them at all. I would suggest everyone from my circle not to use this service.
WORST CUSTOMER SERVICE
by gshinde3 on 2021/05/04 05:25
WORST CUSTOMER SERVICE. I booked my flight tickets and it was a connecting flight. My connecting flight got rescheduled without acknowledging me and it led to shorter layover for my next flight. So, what do I do now in this situation? I decided to call MMT customer care but their automatic answering machine isn’t designed to handle queries for customers who have already booked the tickets. You can cancel and perform date change via online on the app ONLY. There is no way your call goes through to the representative. However, I found a way and got to a representative but they say we will get back to you on the phone number you gave us and no one called after that. Also, the people don’t transfer calls to the appropriate departments as they say it’s against their policies. How is this against the company’s policies if you are trying to help a customer who is using your platform to book tickets? Aren’t you responsible for it? It’s one of the worst and pathetic service and would not recommend it to anyone.
Worst app
by siva k 3090 on 2021/05/02 23:05
This is a worst app I have ever used. I don’t see any option to contact an agent for existing reservation and it is fully automated. If there is any query on existing reservation, how it can be solved?
Invalid phone number while booking tickets
by 479er on 2021/04/23 12:08
I have tried several time this month and every time when I was booking a flight it won’t accept my US phone number. I also tried with Indian numbers but always it shows invalid number.
Worst customer service ever
by Saloni6 on 2021/04/21 17:02
Dont trust this website. They have disconnected customers from all possible customer service that they can provide.
Most confusing app and worst customer support
by theSundanceKid on 2021/04/21 08:12
This has to be the worst travel app I’ve ever used. The OTP requirement each time you login is maddening, especially as it doesn’t always work correctly. And getting support from MakeMyTrip is virtually impossible. How are these losers in business I seriously wonder.
Worst Customer Service when you need it
by Barun Gupta on 2021/03/24 19:36
Make my trip is decent for booking flights but Beware, if you ever need to change your flight or your flight is canceled or delayed, getting hold of a live person is impossible. They keep bouncing you around through pre-recorded messages and sending to their app when is useless for such cases. Getting refund for cancelled flights is very cumbersome a d they make the process so that the customer eventually gives up on the refund. You will be better off booking directly with the airlines. This has happened with me atleast 3 times.
Booking amount stuck
by adarsh maurya on 2021/03/21 07:45
They don’t have any customer care to handle non standard issues. My cancelled flight booking amount is stuck with MMT and now there is noway to contact with MMT for refund. Worst service.
No costumer service
by kheemraj on 2021/03/21 04:01
If u want any help it’s not possible to get anything go and to direct airlines website don’t waste money
Great App
by cric_madness on 2021/03/19 02:45
Great app with best user experience
Unable to book from US as it thinks phone number is Indian
by vishaldubey on 2021/03/09 20:15
This blocks me from booking, even though I have changed the country to US
Payment issue
by anburaja.sk on 2021/03/02 08:57
My money debited from the account while booking the ticket but I could not able to get it back in any other way. Tickets also not booked
Worst travel app
by itsparth on 2021/03/01 04:50
Worst travel application ever..impossible to get hold of customer service..the website does not contain all information..the world is struggling in a pandemic and these guys make travel impossible..DO NOT USE THIS TRAVEL AGENCY !!!!
Thieves
by Ashish E Singh on 2021/02/25 17:20
They are not refunding my money
No after sales service by MMT for Holiday packages
by ritesharora88 on 2021/02/09 13:34
Struggling to reach out to MMT for after sales service. I would not recommend MMT for buying Holiday packages. Their predefined packages are poorly planned. You’ll lose your time and money.
No option in app to reach customer service
by sachingirdhar91 on 2021/02/08 07:40
Can’t find any way in app to reach the customer service
My account was debited
by mukulr on 2021/02/07 13:18
But I didn’t get a booking id, now I call them they ask automated robot to give booking id. How do I talk to a human ? My hard earned money
FRAUD :DON'T USE THIS APP TO BOOK ANYTHING
by niraj39742 on 2021/02/01 07:48
This company is a total fraud. They will keep your money even if the airline has issued the refund for you. They don't give you a penny back. So be aware of these fraudsters. ALSO ONE MORE THING. IF YOU CALL THEIR CUSTOMER SERVICE, THEY WILL ANSWER THE CALL ONLY IF YOU WANT TO MAKE A NEW BOOKING. IF YOU NEED HELP WITH THE EXISTING BOOKING, THEIR AUTOMATED SYSTEM WILL HANG UP THE CALL. YOU CAN IMAGINE , of what quality service you will be getting. I suggest book directly from the airline website, even if you have to pay little extra(which is not the case always because makemytrip add the convinience fee at the last moment when you are about to checkout).
Used to be a reliable as a travel company, but lately has been obnoxious
by aishuiyer1 on 2021/01/28 07:51
I have booked many many trips over the last 5 years with MMT. They used to be good with changes to bookings as well. However, since the COVID 19 lockdown, and cancellation of all travel for a while, their customer service has been extremely unhelpful. Even after the Supreme Court of India and multiple airlines have declared their intention to fully refund trip cost to the customers, MMT is holding on to my money (which they originally promised to refund), and refusing to obey the current laws. As a student, I have lost a lot of money on this trip to MMT and never really will recommend this to anyone any more.
When it works....
by Couldn't drag me to a game on 2021/01/23 03:46
Makemytrip has a decent website that usually works just fine. The problem is that they make it nearly impossible to talk with a customer service representative. Searching the web for a customer service number gives few results and when you do find a number it takes you to a prerecorded message and doesn’t let you talk to a real person. The options, “press 1 for this” or “press 2 for that” are very specific and do not allow for out of the ordinary issues. The service directs you to their website which is also not at all useful for solving problems that do not fit their predefined categories. It looks like I will be moving to a different online travel agency like Yatra or Goibibo or something. Really frustrated!
Terrible App and Support. Fraudulently deducted money from account
by sriparnaghosh on 2021/01/13 08:00
There is no place to place a complaint. My app hanged while booking a flight, money got deducted but there is no booking! Unable to contact customer care. No way of contacting anyone.
Don’t buy ticket from make my trip
by darshan1432 on 2021/01/01 17:51
Experience very bad service :(
Worst customer support ever
by Ajay Parsana on 2020/12/27 04:40
Whatever you try in the app you will never get connected with an agent. Not user friendly at all. I don’t know how it got approved by product manager. The worst bot I have seen in my life.
Ajamn beach hotal
by qqkkoouu on 2020/12/20 12:05
Recently i have booked room in ajman beach hotal Sorry to say very poor room service
Impossible to get customer support
by AbhineetPrasad1 on 2020/12/01 13:32
I have not been able to get access to customer support. The experience is highly frustrating
Its “Destroy Your Trip” - Boycott MMT
by Anu_go2020 on 2020/11/23 14:59
Make My Trip should be blacklisted. They advertise hotels and services that are terrible and when you make them aware of the issue their customer service has ‘I dont care’ attitude. I recently made a 6 night reservation at a property they advertised as close to 4 stars. The hotel had no rooms with functioning bathroom and they changed my room 3 times in the first 12 hours. I checked out next morning and cut my stay short. Now I am wasting my time daily talking to MMT. BOYCOTT MMT. BLACKLIST MMT. Note - The hotel i selected is ‘Delhi Hotel 37’ Save your money and do not stay at this hotel. The good reviews are all fake.
No accountability, no ownership
by Adi Ira on 2020/11/17 07:48
Very bad support system using Covid as an excuse.
Outstanding Service
by db2911 on 2020/11/14 07:46
Wherever I am in the world and I want to travel I use MakeMyTrip. It’s just the best. No 1!
Awesome experience in The Darien Resort
by vikramrana1978 on 2020/10/26 13:31
My stay at the Darien resort was one of the best and most memorable one. It was perfect example of Hospitality The location is awesome as it’s right on the forest side. Can see the beautiful hills from my room balcony Food was great and service was very fast. Very friendly staff.
All the details are fake here
by i guess i am on 2020/10/19 16:14
its better you book with the airline site itself rather then such frauds. Most of the time the booking which they show in mmt are not real and they fake it jus to fool you...
Illegal behavior. You will be sued!
by Cocchini_Corp on 2020/10/05 13:13
They are selling flights that do not even exist! They took $180 for me for a flight from Kathmandu to India that DOESN'T EVEN EXIST!!
Login issues on website
by zala92 on 2020/09/18 10:48
isUserRegistered api is always failing with 403 status code Due to that not able to login to website
Cancelled tickets’ Refund Issue
by Mehtaruna on 2020/09/17 02:06
Upon cancellation of Our 2 Tickets (due to Corona Crisis) from DEL-Rome-JFK for March 15,2020, Delta-Airlines in April 2020 had approved my full Refund eligibility, BUT, the refund was to be paid by MMRTP. Upon my phone/SMS WITH Ms. Deepali Veema of MMTRP had assured to expedite the process the payment in coordination with Delta and send me the Refund upon process completion. BUT, REGRETFULLY, ever since May 2020, NO MESSAGE, Neither any RESPONSE TO MY MULTIPLE PHONE/SMS/E-Mails to Ms. Deepali Verma or from MMTRP has been received by me. THIS REFLECTS VERY BAD REPUTATION FOR MMTRP. I will appreciate if Customer Service of MMTRP CONTACT ME VIA EMAIL SO TO DISCUSS FURTHER DETAILS ABOUT THE REFUND ISSUE. Thank You, Dr. Rakesh Mehta
Extortionary policies and untrustworthy company
by eswarjj on 2020/08/12 10:15
App review: I was able to book flights and outstation cabs fine until recently. The My Trips portion stopped showing up after I raised a refund request (mind you, this still worked from home within another app called PhonePe). This continued to not work even after I reinstalled the app a couple of times. Service review: The biggest problem is their service and refund policies. The airline canceled my flight and MMT keeps the convenience fee. This is close to 10% of my total booking for 3 people. During the pandemic, I think the only way for MMT to survive seems to be through flight cancellations. I recommend everyone go directly through the airline websites. I sincerely do not know how this practice is legal. Paying for MMT Black is another wasted aspect of things 1) they unilaterally cancel its benefits during the pandemic 2) they keep any membership fee you’ve paid for it. Untrustworthy to their core.
Fraud be careful
by Mitayem on 2020/07/21 14:55
I have done a booking and and they deduct the amount from the credit card and then no confirmation, no booking number and no email and their support can’t be reached without the booking code. This is a fraud and I will escalate this till I get my money back.
Scam app
by Yanki Zulu on 2020/07/11 07:57
So many times I have found that ... it shows. Different different price ... on the screen ... and actually payment ... the promotions code are fake too ... it raise the price of actual package and then apply give us discount price .....
Worst service. Disgrace as a business
by frustratedcusromer on 2020/06/26 15:05
Would love to give zero stars if possible. They should be removed from AppStore. All these guys do is steal our money and don’t issue a refund for cancellation. Iam yet to receive my refund since March 2020.
Delete the app
by fvsggddffgfff on 2020/06/26 11:07
These people and some other travel agencies loot people. When your flight gets canceled it is a nightmare to ask for refund and they cut a lot of money and return almost no refund. Beware of MMT, discounts come at a cost. Better to book directly with the airline.
😞
by Dimngel on 2020/06/03 03:27
I have been using this app for a while it’s really Good but because of the current situation ( covid19 pandemic) it is not working out. I booked a flight (air India) for June 3, the flight did not operate I’m trying my best to get a refund, Nothing working out...
MMT- Travel agent or Frauds?
by Chirag@123 on 2020/05/30 20:36
I am quite an old customer of MakeMyTrip. Now they have gone to an insanely low levels. They are using the global Corona virus pandemic as an excuse to their fraudulent activities. I asked them to cancel my international tickets 2 months back on the account of flight not being operational. They got the refund back from airlines but they didn’t refund back my money which is in lakhs. After many follow-up they finally refunded back the money in mmt wallet that too with deductions. After checking directly from the airlines I was informed that there has been no deductions at their end, also they have made refunds to mmt in actual cash. But mmt is not ready to refund me to my bank account and they have made unnecessary deductions. Please don’t waste your money by booking tickets through MMT. At time of needs they don’t care at all about their customers. Instead they go to as low as taking advantage of the global pandemic for their personal profits!
Disappointing customer service during COVID-19
by SaravanaRajan on 2020/05/26 17:55
This rating is purely for customer service area who are unable to service customer queries even after 2 months of COVId 19 situation. Utterly disappointed, stay away from MMT unless you want to be waiting for their reply or to pick your calls for days.
Great app
by crazydanish98 on 2020/05/01 21:37
Very good app and they have made it even better great job!
Such a pathetic support
by SummitDas on 2020/04/01 01:59
Customer support is quite pathetic and waste of time. The bot is so stupid that is responds with weird unrelated responses. I really don’t understand why it fails to connect to a human representative. MMT please add more human representative. A good company rises with customer service and not by irritating customers with your pathetic support.
Stay AWAY from MMT if you want peace of mind
by Kish02 on 2020/03/16 20:24
This company shows real character during difficult time and MMT failed miserably. The company overcharged me for date change and then my ticket got cancelled with no refunds etc. It was taking hours to get someone on phone but no resolution. I am going to file a court case against MMT for cheating and fraud and will never use it in future. Pls stay away!!!
Holiday packages
by Annu sri on 2020/03/09 02:12
Recently had a very bad experience on my holiday booking . The agents are non professional and have nil knowledge about the booked places. Once you pay the amount, no one responds to your messages / calls or even emails. Call to customer service number is never attended. You will always be told that you will be contacted by concerning department , but will never get any call. I advise everyone not to book any holiday package from MMT or otherwise will repent for rest of your life.
Don’t trust MakeMyTrip and waste your time
by dorababu.ch on 2020/03/05 23:16
It was very bad experience with MakeMyTrip and AirIndia together. When I booked the ticket baggage allowance I gave was 2x23, 1x7 for adult and 1x23 for Infant. But during checkin airline people said only 1x10 allowed for infant and asked us to pay amount 9,000/- INR for remaining 13kgs. And surprisingly after checkin during boarding they asked us to pay another 9,000/- INR. They said they can’t give my bag with out that. I tried calling MakeMyTrip but not use. The only response I got from MakeMyTrip is all our representatives are busy at this moment. Useless customer service from MakeMyTrip. Even all 13kgs if I send it through a private courier I would have charged less than 6,000/- INR. Here I end up paying 3 times which is even more worst part. And that to getting lot of trouble from airline people and with infant in my hands. If MakeMyTrip is is going to do this kind of business who is going to trust you guys. I send the same email to customer care I received a beautiful automated reply. Which is even more useless. In email I received a direct chat link to get quick resolution. But unfortunately it a chat bot which doesn’t even have intelligence to understand my question. Very pathetic service. I don’t see and negative stars here. If so I would have given negative stars.
Al
by Alar61 on 2020/03/03 04:27
Most user friendly app I’ve used to date👍🏼👍🏼👏🏼
Non hassle trip scalers
by febsaiiee on 2020/02/22 07:16
We did some good things after many years and it’s quite happy starting for us.. Planning to do more trips as well..Super next
Worth staying
by Ajaya Jain on 2020/02/18 06:43
I recently stayed in this hotel. Hotel is very close to temple which allowed us to visit temple couple of times. Attitude of staffs was also cooperative. On an average no negative issues.
No focus on iPhone users
by sugangul on 2020/02/18 04:55
The app is not very much focussed on iPhone users.
Made my trip Easy and comfortable
by Colonel P P Vyas on 2020/02/17 01:25
Booking through make my trip has bees an excellent experience all through in my life. It has made my life easy and Comfortable !!! Thank you
Excellent stay, hospitality and food.
by mukesh khullar on 2019/07/31 11:41
I stayed at Winnie's resort, Kasauli for two days wef from 29th July 2019. My self and my wife are above 70 and wife has problem in her knees. Their executive Mr. Ravi have allotted a room without stair. Further they have golf cart for movement from rooms to restaurant etc. Room and balcony were very spacious with a beautiful view. Each and every staff was very helpful. Nice food and location. I give them full 10 out of 10 number.
MakeMeSuffer would be more accurate
by TellUNow123 on 2019/11/22 13:09
I’m traveling India solo and tried this app today at a nice Indian man’s suggestion. I really needed help in finding affordable accommodation in Shillong after battling an overnight train ride with the flu. I chose the “pay at location” option and received confirmation of my reservation. Upon arriving in Shillong in very poor shape I called customer service as I had a feeling something was off. Sure enough, make my trip had canceled my reservation without even telling me. They said it was because they did not receive payment- when I actually chose the more expensive, pay upon arrival option and was given a confirmation. The app still says my reservation is good but customer service says it is cancelled but will be glad to reinstate the reservation for almost double the rate that I was promised. They put me on hold telling me a supervisor would be on the line any minute to help out. After fifteen minutes the line went dead. Now I am staying in an absolute hole of an Indian hotel room- shivering with cold. Makemytrip, the world must know about how you treat your clients... like complete dirt!
WORST CUSTOMER SERVICE
by gshinde3 on 2021/05/04 05:25
WORST CUSTOMER SERVICE. I booked my flight tickets and it was a connecting flight. My connecting flight got rescheduled without acknowledging me and it led to shorter layover for my next flight. So, what do I do now in this situation? I decided to call MMT customer care but their automatic answering machine isn’t designed to handle queries for customers who have already booked the tickets. You can cancel and perform date change via online on the app ONLY. There is no way your call goes through to the representative. However, I found a way and got to a representative but they say we will get back to you on the phone number you gave us and no one called after that. Also, the people don’t transfer calls to the appropriate departments as they say it’s against their policies. How is this against the company’s policies if you are trying to help a customer who is using your platform to book tickets? Aren’t you responsible for it? It’s one of the worst and pathetic service and would not recommend it to anyone.
Extortionary policies and untrustworthy company
by eswarjj on 2020/08/12 10:15
App review: I was able to book flights and outstation cabs fine until recently. The My Trips portion stopped showing up after I raised a refund request (mind you, this still worked from home within another app called PhonePe). This continued to not work even after I reinstalled the app a couple of times. Service review: The biggest problem is their service and refund policies. The airline canceled my flight and MMT keeps the convenience fee. This is close to 10% of my total booking for 3 people. During the pandemic, I think the only way for MMT to survive seems to be through flight cancellations. I recommend everyone go directly through the airline websites. I sincerely do not know how this practice is legal. Paying for MMT Black is another wasted aspect of things 1) they unilaterally cancel its benefits during the pandemic 2) they keep any membership fee you’ve paid for it. Untrustworthy to their core.
When it works....
by Couldn't drag me to a game on 2021/01/23 03:46
Makemytrip has a decent website that usually works just fine. The problem is that they make it nearly impossible to talk with a customer service representative. Searching the web for a customer service number gives few results and when you do find a number it takes you to a prerecorded message and doesn’t let you talk to a real person. The options, “press 1 for this” or “press 2 for that” are very specific and do not allow for out of the ordinary issues. The service directs you to their website which is also not at all useful for solving problems that do not fit their predefined categories. It looks like I will be moving to a different online travel agency like Yatra or Goibibo or something. Really frustrated!
No resolution on refund
by palappuram on 2021/06/06 06:16
I have always used MMT but no longer! If anything out of the ordinary purchase of ticket is needed, good luck. My husband and myself have worked to get his ticket refund, due to Covid cancellation last year by airline, for approximately 3 months. We have provided all documents requested and called maybe 50-60 times at least. Three times someone responded via email for information or to say they were working on a resolution but nothing has happened yet. We keep being told they will call us back in 48 hours, does not happen. Very poor customer service, I have never dealt with any company like this. I will never use MMT again, even if I could save a lot of money on flights. BEWARE if you ever have to work with them. I am telling everyone I know who flys frequently not to use them. If they take care of my refund I will update my review.
Used to be a reliable as a travel company, but lately has been obnoxious
by aishuiyer1 on 2021/01/28 07:51
I have booked many many trips over the last 5 years with MMT. They used to be good with changes to bookings as well. However, since the COVID 19 lockdown, and cancellation of all travel for a while, their customer service has been extremely unhelpful. Even after the Supreme Court of India and multiple airlines have declared their intention to fully refund trip cost to the customers, MMT is holding on to my money (which they originally promised to refund), and refusing to obey the current laws. As a student, I have lost a lot of money on this trip to MMT and never really will recommend this to anyone any more.
Worst Customer Service when you need it
by Barun Gupta on 2021/03/24 19:36
Make my trip is decent for booking flights but Beware, if you ever need to change your flight or your flight is canceled or delayed, getting hold of a live person is impossible. They keep bouncing you around through pre-recorded messages and sending to their app when is useless for such cases. Getting refund for cancelled flights is very cumbersome a d they make the process so that the customer eventually gives up on the refund. You will be better off booking directly with the airlines. This has happened with me atleast 3 times.
They don’t care about customers
by Arshad1906 on 2021/07/11 00:41
Booked a 5 day trip from Make my trip through an MMT agent, on the trip there was a snow storm because of that trip has to be cancelled on second day only as all roads were closed, I was told by MMT agent a partial refund will be given. But after some days agent stopped replying, and MMT kept all of the money to themselves, MMT do not care about customer experience they just know how to take money from customer. After giving your money to MMT forget about any refund you can get back no matter whatever the reason. I will not recommend Make my trip to anyone. Better do some extra efforts and book things by yourself.
Joke of an app
by Title Review Star on 2021/10/18 08:13
Basic option you would expect from a travel company app is a way to get to customer support if there are issues. But here’s an app which decides to just leave no way to aces any kind of support for issues that invariably crop up while booking through this app. Instead , one is sent meaningless SMSs and WhatsApp messages giving you random links to click on for ‘contact-less’ support !! Of course these links lead nowhere. What kind of an idea is this ? A strange case for an app like Makemytrip that it has either deliberately decided to inconvenience users or just seems to be taking the users for granted !! Real Shame !
Cheats!!
by Peteczcz8w on 2017/09/21 05:28
Over promise and under deliver. Promise discounts on booking, which never realize after the trip is over. Poor hotels in trip packages, complete mismanagement of travel schedules. Went on a recent package trip to Bhutan. MMT had 4 couples in 4 different hotels with the same van!! We wasted one hour everyday just picking everyone from their hotels before we could begin the day tour. Even their customer service is bad. They will call you everyday before the package is booked. Try contacting them and resolving issues after the trip. They will send you a ticket number which is never resolved. And their customer service will only provide lip service, no resolution at all.
The best travel booking app ever
by Crimson Keep on 2021/08/03 15:08
Easy to use, gives me price suggestions for different travel dates, provides the best booking prices for hotels, gives me an option to separate personal travel from business travel through Biz app. The best travel app that I have used so far in India and US combined. They can improve in last minute deals like Priceline.
MMT- Travel agent or Frauds?
by Chirag@123 on 2020/05/30 20:36
I am quite an old customer of MakeMyTrip. Now they have gone to an insanely low levels. They are using the global Corona virus pandemic as an excuse to their fraudulent activities. I asked them to cancel my international tickets 2 months back on the account of flight not being operational. They got the refund back from airlines but they didn’t refund back my money which is in lakhs. After many follow-up they finally refunded back the money in mmt wallet that too with deductions. After checking directly from the airlines I was informed that there has been no deductions at their end, also they have made refunds to mmt in actual cash. But mmt is not ready to refund me to my bank account and they have made unnecessary deductions. Please don’t waste your money by booking tickets through MMT. At time of needs they don’t care at all about their customers. Instead they go to as low as taking advantage of the global pandemic for their personal profits!
Experience of getting a travel insurance through mmt.
by Dr. R.Vora on 2019/01/13 02:36
On our round trip through Thiland we bought a travel Insurance through mmt. We never received the policy in-spite of so many email reminders from us & hence remained practically uninsured through our journey, which caused a tremendous mental stress of traveling with out Insurance. Had to pay a higher price for car rental & took 5 weeks of intense efforts to get the issue resolved after getting at least 15-18 emails from very inefficient officer dealing with us from mmt, before we settled for a lollypop to put the matter to rest. Aghast is the only word to describe the whole episode & experience...
Simple App at your finger tips
by Raakesh1732 on 2019/02/18 02:31
Very useful and easy to navigate to book tickets on the go. Additionally, they also give some cash back which gets added to the account and will be applied automatically every time we are booking the tickets giving us the beat rates possible. Very good to have👍
Non-existent customer service
by jugga98765 on 2021/05/15 11:39
I needed help with my account and I was locked out. I could not get to 1 human representative to talk to to get my problem resolved. I could not find 1 email address where I could seek help. I still haven’t gotten any help with my account and I am still locked out. To the folks at MakeMyTrip reading these reviews, I dare you to get to 1 customer service agent using your publicly available numbers or emails. Either you don’t have any agents which is really bad or your website maintenance team is not doing their job right which is even worse. Absolutely pathetic.
Its “Destroy Your Trip” - Boycott MMT
by Anu_go2020 on 2020/11/23 14:59
Make My Trip should be blacklisted. They advertise hotels and services that are terrible and when you make them aware of the issue their customer service has ‘I dont care’ attitude. I recently made a 6 night reservation at a property they advertised as close to 4 stars. The hotel had no rooms with functioning bathroom and they changed my room 3 times in the first 12 hours. I checked out next morning and cut my stay short. Now I am wasting my time daily talking to MMT. BOYCOTT MMT. BLACKLIST MMT. Note - The hotel i selected is ‘Delhi Hotel 37’ Save your money and do not stay at this hotel. The good reviews are all fake.
I get the best prices almost always- no hidden charges
by Bizybee on 2018/03/09 05:36
The app gives the best hotel and combo(flight +hotel) prices. Need improvement: “online booking surcharge” that appears at checkout for flt tickets is something that needs to be more transparent. For Instance it is better if it is included in the fare at the “results “ page itself.
Flight
by sajjad jaffer on 2018/11/30 18:41
I book a business class ticket for Mumbai Kul Jfk and when I paid and got my e ticket number to my surprise I had to change airport in japan and had only 3 hrs to connect my flight I called make my trip and was kept on hold for 1 hr and nobody came on line so I decided to email about my concern and was told I will get a call back in 12 hrs it’s been over 24 hrs nobody has called back Today again I am calling them and again I am on hold for over 1 hrs This is my last time I will ever book anything with make my trip Kind Regards Sajjad Jaffer
Cheaters about giving discount!
by ButteryBets on 2020/01/10 07:13
A website with least clarity and zero moral compass! Good bye.. I deleted you. I downloaded the app because they said they'll give Rs. 1000 in discount. I had the web page open and they gave a Rs 240 discount whereas on my PC I was getting a Rs 400 discount. All the flight rates were hiked up to almost Rs 1000 more than the website. They charge more for USD conversion than what is standard. Ha, I deleted the app right away, money-suckers! Of course I went with GoIbibo.. These unethical companies who create no customer satisfaction are the ones that should go bankrupt.
Buggy and tough to convince them about any correction unless you pay
by mmtgeo on 2019/11/21 21:47
I don’t know how many of you had this experience that while booking you selected right flights times and rate ... but when you went to make payments it booked at higher rate and also wrong timing ... and within seconds you end up paying hefty for corrections as no one seems to help from MMT team . I lost lots of money . Will rather say a goodbye to MMT and go to other better and reliable site .
Over all impression
by SantoshR on 2018/03/22 02:45
My airline canceled the flights. There is no way that I can speak to someone at MMT. MMT thinks they sold and took his cut so no worries. Let the customer face all the heat. Why should I book the air ticket or hotel through MMT if I have to call and cancel directly with the service provider. MMT NOT DOING TO DO ANY GOOD TO ME. Rather I will book directly with the service provider HENCE FORTH. Very displeased with MMT's policies as well.
Holiday packages
by Annu sri on 2020/03/09 02:12
Recently had a very bad experience on my holiday booking . The agents are non professional and have nil knowledge about the booked places. Once you pay the amount, no one responds to your messages / calls or even emails. Call to customer service number is never attended. You will always be told that you will be contacted by concerning department , but will never get any call. I advise everyone not to book any holiday package from MMT or otherwise will repent for rest of your life.
Difficult application to use
by difficult appication to use on 2018/07/05 03:14
One of the most difficult application for claiming the bonus points. I believe, user interface could be made more candid to allow user value for money. The following features were troublesome - 1. User cannot claim all the bonus in the MMT wallet. Sometime ago this was not so 2. MMT option of Rs 5 to charity should be off by default 3. MMT ticket insurance option should be off by default. Since option 2 and 3 are on by default they add to the price of the ticket. These are hidden costs and only an experienced user can discern. Please make changes asap.
Great App Discounts & Coupons
by Viditc95 on 2019/01/07 09:46
MMT is clearly working hard to incentivize app use through cash backs and coupons. If you know what you are doing, you can easily claim 20-25% off on face value of any given booking. Wondering why doesn’t MMT have an iPad app if they are working to hard to incentivize seamless app experience.
U.S consumers - WARNING stay away!!
by FATSO's on 2020/01/06 06:03
PS: their customer service number is based in India therefore you need to dial via International call capability. I booked my international tickets through their website. The payment gateway timed out, resulting in no confirmation via website. I saw the pending charge on my card and called my bank and makemytrip customer service. They said there is nothing to be worried about since the transaction did not go through. Since then I called them 15 times and all along they said they can’t find the original booking and there is morning to be worried about. Came back from my trip and now they’re saying that I booked it twice and it’s our fault for booking 4 international tickets TWICE on the same flight with the same passengers. Stay away from this company, and spend your money elsewhere.
A genuine booking site
by Syed Mujibur on 2019/10/08 15:58
It has been seen from various travel groups that they booked hotel, flight or train but on arrival faced many problems. But we use MakeMyTrip where’s no such anomalies. Every one should use it for own security.
MMT doesn’t know how to secure App,
by nishu1509 on 2019/07/22 15:39
Their website wont let you login, MMT app says wait for 40 mins to login again. Being a genuine user I cannot access my account. I think they themselves don’t use the App, otherwise they understand how annoying is this when u have amount in your wallet and you cannot use it. Have some design thinking, MFA are for user double layer security, you dont have to build waiting time in between. Lock the account for suspect-able activity. Use captcha to identify user with bots.
Worst app and website ever
by skp82 on 2019/02/08 22:42
You will feel like killing someone after you try to book with MakeMyTrip. You won’t be able to find any help. Their support takes you to a chat service which doesn’t understand...only option is yo choose existing booking or wallet. Any thing other than that it says start new chat. People abroad don’t have option to talk chat 😐
Hotel Siddartha Chalakkudy
by C Nair on 2020/02/01 06:57
Stayed at the hotel one night. All staff members were very courteous and polite. But the room was dirty. Found the presence of cockroach in the bathroom. Therefore, I was shifted to another room. But the bathroom door in the shifted room was not working. It was jammed. Had to use all the force to open the door. Hotel needs to fix these problems. Otherwise they will lose customers. Thanks.
Awesome experience in The Darien Resort
by vikramrana1978 on 2020/10/26 13:31
My stay at the Darien resort was one of the best and most memorable one. It was perfect example of Hospitality The location is awesome as it’s right on the forest side. Can see the beautiful hills from my room balcony Food was great and service was very fast. Very friendly staff.
Doubleblack member and cant ducking book
by IamAgent47 on 2019/03/30 10:13
The app is getting stuck. I am trying to book a hotel for tomorrow. The cancellation perk doesn't work if you book for hotel for checkin within 24 hours so this bug is just not letting me book at all. Why the hell did I even sign up for doubleblack then. I can't book regardless - I don't care about the cancellation refund anymore. And even the chat with Myra is stuck. I deleted the app and reinstalled still nothing effing works
Made my trip Easy and comfortable
by Colonel P P Vyas on 2020/02/17 01:25
Booking through make my trip has bees an excellent experience all through in my life. It has made my life easy and Comfortable !!! Thank you
Hidden charges
by Kaka dada on 2018/06/15 18:14
Not sure why mobile booking or online booking has convenience charges??? The whole point of not going thru a agent in person or on phone to avoid personal / man power charges. And to be charged so called convenience fee in INDIA is ridiculous. This was my first time using make my trip and I haven’t found any savings or convenience. One can easily book domestic flights from the airline app or online ( who are equally notorious of charging so called convenience charges).
They forgot Customer Experience Matters!
by @KarnadKR on 2021/07/10 06:38
Despite being a leading platform, I’m surprised to see how bad the app is. The chat option doesn’t work & the only response you get is to use a self-service link. You click on that, it takes you to a login screen which I don’t understand why because I had already logged in! The app is cumbersome with too many options instead of focusing on what really matters.
Cant use on browser, forced to download app
by y_shah on 2021/10/07 17:31
My friend sent me a link of a hotel to book for our trip. I click on that link, it takes me to safari, and directly from there to appstore to download this app. I DONT WANT TO DOWNLOAD YOUR APP. Just want to make a simple one time booking. Why are you forcing me to download the app (maybe you want all the data and all, but is it over customer convenience to make a simple quick booking!)
This app spams like crazy
by satchfrk on 2017/12/06 13:39
The process of booking a ticket through makemytrip is great. However after I installed the app on iOS, I get non-stop push notifications with random offers every few hours. It seriously can’t get any more annoying. I enabled push notifications for important information relating to last minute flight schedule changes. However I need to delete the app because of the push notification spam that it sends me.
Worst experience- took money but no gift card
by PriyaVe on 2021/08/31 05:08
Bought 6000rs worth gift card using Google pay. Transaction was successful but no gift card was received. Called multiple times to helpline and they say to go to website and there’s no help chat available on website. Tried via Myra chat option and it says go to website. There’s no one to even respond. Horrible experience and lost money. Complete scam
Worth staying
by Ajaya Jain on 2020/02/18 06:43
I recently stayed in this hotel. Hotel is very close to temple which allowed us to visit temple couple of times. Attitude of staffs was also cooperative. On an average no negative issues.
Do not use for Train
by singhra21 on 2021/07/20 05:20
I booked train ticket as it was displaying 100+ seats available. After the transaction, ticket was waitlisted and it did not get confirmed hence ticket got cancelled automatically after chart preparation. IRCTC refunds all amount for waitlisted table while MakeMyTrip trip deducted 25% amount approx and refunded 75% only. This is ridiculous and fraud as well. Tried to reach customer care but goes to IVR only. Never buy train ticket from MakeMyTrip.
Time saving
by Gemini giant on 2019/08/23 03:54
Iam quite happy with this app. Any of my requirements is met in no time.I have not spent more than 5 minutes any time. A great feature as it saves a lot of my precious time.
Didn’t get my 800$ refund
by AhammedSohail on 2021/05/11 14:59
I could say the worst customer service. I have booked a round trip for India and because of some reasons i have cancelled my trip and I didn’t get my refund till now. I spoke with customer support for hours and they couldn’t do anything. Nowadays I can’t even connect call to them at all. I would suggest everyone from my circle not to use this service.
Horrible support team
by krits04 on 2021/07/08 03:46
It is virtually impossible to contact the support group through any of the email ids provided. The only way to connect is through self help page which is a joke because the there are no updates there. Have been waiting for a refund since over an year now. Will never book through makemytrip ever in future
Incorrect information about room bookings
by Dsouza09 on 2018/12/10 10:34
I had booked a hotel room for February 2019 in Nasik however the hotel denied the confirmation stating MMT has not updated the room rates and the rates are different. Now if this is the way a customer will be cheated then I guess I need to shift or check out other online hotel booking options like trivago etc.
Great!!
by Janete G on 2021/05/28 16:45
Had problems with out of station cab due to lockdown and travel restrictions and the cancellation process was quick and easy!!
Poor Customer Support
by nick7649 on 2021/07/13 11:17
There is no contact number to contact the customer service. No refund of failed bookings.
Easy
by Natebooboo on 2018/06/28 13:10
This app is super easy to use! Just enter where you want to go and it shows all kinds of options and prices. I highly recommend this app! This is a sponsored review
Very convenient
by ch madhu on 2021/09/12 03:04
Well designed and easy to book flights.
Easy to use international cards
by Amarphonewala on 2021/09/08 07:50
I like the UI and ease of use. The booking fees should be less. They charge to book and then cancel as well.
Rating Trends
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