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App name
Lyft
Description
Try Lyft for a friendly, affordable ride whenever you need one! Use Lyft to travel to your destination and enjoy the best carpool of your life with our trusted and highly-rated drivers. Request a ride with the tap of a button and get picked up by a nearby community driver who’ll take you to your destination within minutes. Yes, it's that easy. EASY RIDE SHARING • Open the app and request a ride, • Our driver will be there to pick you up in minutes. • Get a ride and travel wherever you need to go – it’s as simple as that! TRAVEL THAT WON’T BREAK THE BANK • See the cost of your ride in advance. • Pay for your ride directly within the app. DRIVE SAFELY • All Lyft drivers pass comprehensive background and DMV checks. • Rideshare drivers are rated by passengers and only the highest-rated drivers are allowed on the road. • Lyft provides a first-of-its-kind $1M liability insurance for total peace of mind. Join the millions who’ve taken 5-star rides. Find reliable transportation wherever you travel. Download and get a lift today! — What people are saying: "Ride-sharing programs like Lyft are providing commuters with less expensive and more social ways to get around. Users log into the app, specify where they’re heading, and a background-checked driver picks them up for less than a typical cab ride." - TODAY Show “Lyft is a real community — with both the drivers and riders being inherently social — making real friendships and saving money.” – Time "In a city where taxis can be scarce and… black town cars are rampant but expensive, Lyft has quickly gained visibility due to low prices and quirky branding." - Ad Age "Lyft's focus on the everyman has recently extended to the wildly successful Lyft Line carpool service aimed at commuters, which offers discounts of 30% to 60% for sharing a Lyft ride with others." - Fast Company — Prices vary based on market condition. By downloading the app, you agree to allow Lyft to collect your device's language settings.
Samantha
by teapartyer on 2020/06/03 14:51
Nice lady, good driver
Lyft
by Original Lil 1 on 2020/06/03 14:18
Wouldn’t recommend because their drivers are more horrible than good. But their prices are better than Uber
Never shows the exact time!
by ani_cali_gym87 on 2020/06/03 13:54
It always says 10-15 min and my ride cane 3 times this week 25 min later. Plus a driver canceled me. Prices are still higher than used to be!
IswearLyftsAWFUL
by LyftisTheWORST on 2020/06/03 11:04
THE SECOND COMPLAINT IM WRITING IN LESS THAN 5 MINUTES. THE OTHER POST IS LyftistheWORST TELL ME HOW IVE BEEN WAITING 20 MINUTES FOR A CAR FOR THEM TO CHANGE THE PERSON THATS PICKING ME UP TO SOMEONE THATS 2 MINUTES AWAY AFTER MAKING ME WAIT ALMOST A HALF HOUR. NEVER AGAIN. PIECES OF SH**
Lyft vs. Uber
by Todaysgirlfriday on 2020/06/03 06:38
So glad I downloaded Lyft app when I have been having problems with Ubers app not recognizing my credit card with new expiration date. I will be doing Lyft more as a choice when needed!
Appreciated/Dependable
by Echum on 2020/06/03 04:58
I Lyft is just one of those things n life you can’t do without, and the above title speaks for itself. Thanks Lyft for all you do.
Great driver!!
by catknp on 2020/06/03 04:44
Thank you very much! Extremely clean vehicle with protective screen between driver and passenger. Courteous and efficient driver. Many thanks.
Tf
by do ya job right the first time on 2020/06/03 03:15
Lately when I try to get a Lyft the wait time is about 20 mins which is fine if that’s the closest driver but I had drivers change the routes and just canceled on me completely
So much for caring for critical workers
by MiTCHii<3 on 2020/06/03 02:20
There was barely if any advertisements for the critical workers membership and just yesterday I tried to contact them for an exception and was turned down. I’m no longer interested in doing business with you, will stick to Uber.
Stolen wallet and lunchbox
by Stolen wallet on 2020/06/03 00:57
A Lyft driver named Saul picked up my lunchbox and wallet today from Medical Center Drive in Rockville. He gave his phone number to one of my co workers and told him If I wanted my lunch back I neededto call him When I called I was very angry He said I could not have my lunch box and wallet back unless I spoke nicely to him He said he had my address from my license and was goimg to-my house- one hour away I had to argue with him to get him to agree to come back to my job site to return my lunch box and wallet He finally returned but I still had to argue with him to take my lunchbox and wallet out of his trunk He behaved like a stalker and should be reprimanded I have his phone number and a picture of his car
Disappointed
by craigihateu on 2020/06/03 00:21
I liked Lyft &amp; Uber,but I have been over charged afew times,sometimes I will order a ride &amp; 50% of the time it takes awhile before someone take my ride..,🤦🏽‍♀️ I have gotten charged for a two person charged,no one cared 🤷🏾‍♀️ I use it to &amp; from work twice a day 5-6 days out the week...🤷🏾‍♀️ A Drunk lady tried to pick me up!!! A chick &amp; her dude laying in the back seat...I was to mad
Service is unreliable
by Kcevets on 2020/06/03 00:15
I have been very happy with Lyft up until today. Normally the wait to be picked up would be no longer than 10 or 15 minutes tops before the ride would arrive. Today I waited more than an hour for the ride to just be assigned. Way too long
Lyft
by goatieTy on 2020/06/03 00:12
Takes money and confirms ride then makes you wait forever for it to come
Horrible quality app!
by southbound646 on 2020/06/02 23:54
I have used lyft for almost four maybe five years now. Everyday was like having a personal driver that was there for me. Since this year has started this app is beyond untrustworthy!! I never know If I’m gonna get a ride or if I’m just gonna get ignored or just passed to the next person. However you’re more than willing to hold my 12 dollars for a ride going only 5 miles.. your wait times are way more than the time you show! Making me wait almost 40/60 mins for a ride is bogus! you’re prices right now are absolutely disgusting.. sometimes paying 15 dollars for a ride that only ever cost me 8-9 dollars.... You never have any drivers in the app it’s always just one driver! How is a giant city supposed to take advantage of lyft if there are no drivers! But again you’re more than willing to hold onto my money while you search.. only to constantly never get a driver and constantly charging different prices for a ride. I used to praise lyft. But right now you are so far down the toilet that I have started to depend on Uber!! How embarrassing! In desperate times will I use lyft... only because it’s my only means of transportation in a major city. However I’d rather use uber right now!
Hello
by CJackson072892 on 2020/06/02 20:04
Love Lyft !!!! Ten star company ! Thanks for always looking out for me and giving me a job when I didn’t could not work on my feet .
Professional & Friendly
by 414du on 2020/06/02 18:32
Wonderful service, attitude and driving.
Need fix the app & hire better drivers
by Great bible. 😌 on 2020/06/02 18:25
They hire slow driver &amp; they never on time at all , they be 7 mins for hours and it’s no traffic
Great price
by chitown5449 on 2020/06/02 17:31
I still can’t believe that uber wanted 33 bucks each way and I paid 28 for a round trip with Lyft
my experience with lyft
by somalovesyou on 2020/06/02 16:56
there’s drivers who just drive and drivers who just get to know you just know that , ibtisam(Sammy) , a Palestinian woman who lived nowhere near to where she is doing her lyft rides , probably 40 mins away from home , took me on the best 5 minute ride to my house . Made it thoroughly enjoyable and she was such a genuine person . I wish everyone in the world was like her . All blessings to her , I wish for her , her family and her children . Hopefully she sees this
Ok
by gina 19771 on 2020/06/02 15:35
Ok I thought it was good but not great.
I hate wait and save
by hardwellalways on 2020/06/02 15:08
I hate “wait and save” if I have to wait and save I’d like to pay less than the cheapes t ride. Not pay double for an x vehicle
Good driver
by Layla0829 on 2020/06/02 15:02
Great experience!
Great ride
by Allah1979 on 2020/06/02 14:42
Great driver, good conversation, on time. Thanks
Awesome
by Colonel Cutter on 2020/06/02 14:18
Henry was the consummate professional.
Last 2 months
by none2020602 on 2020/06/02 13:55
For the last 2 months Lyft service gets worse each and everyday! A car can be 3 mins away and doesn’t take my service I’m a 5 star customer and if I have a choice I rather take Uber before Lyft. Now I been waiting 45 minutes for car to pick me and I’m already 30 mins late to work
Unauthorized charges!
by Queen Of The Universe 21 on 2020/06/02 13:53
Lyft has been allowing someone to use my personal info to charge rides that I was unaware of! Theirs no contact number! I tried sending an email, but it has someone else email &amp; profile with my personal information on it. It’s weird as hell &amp; scary!
Always reliable
by BrytiNpink on 2020/06/02 12:59
Organized and easy to learn for anyone.
My Lyft experience
by Cynthia5454 on 2020/06/02 12:47
I have utilized both Lyft and Uber for my transportation needs in the past and I would recommend Lyft over Uber every time
Refunds
by ChrisPRee on 2020/06/02 12:18
They never honor refund request even if driver didn’t show up
Best
by 6 1 2020 on 2020/06/02 07:29
Best driver ever.
Lost my business
by soy.mango on 2020/06/02 06:05
You are apparently committed to encouraging bad and criminal behavior, so i wont give you my money. Bye
Don't feel secure
by Dr. Robert Rice on 2020/06/02 03:01
They chose to support looters and it makes me feel unsafe
No drivers
by mmmmh1234567 on 2020/06/02 01:46
There’s never driver in my area which is a very populated area I don’t get it
No Drivers in San Bernardino
by Rob124103 on 2020/06/02 00:59
Lyft doesn’t pay their drivers enough from what I heard which results in there being literally no drivers on the rode at the moment of me typing this message. I’ve been trying to find a ride for the past hour, constantly refreshing over and over again and absolutely nothing. This service used to be great and now it’s absolute trash. I live in a busy area on top of all of this. I had to recently update this review, it’s been a little over a month since I wrote the last review above and it’s still the same issue. Drivers are being paid enough and it’s causing less drivers to be on the rode.I have not been able to find a ride through lyft for weeks now. This app is literally garbage and I’ve had to go through Uber just to make sure that I would be able to get to work on time. I highly recommend if you want real liability to switch over to Uber because lyft just isn’t cutting it anymore
Scheduled Rides
by jlr.ww on 2020/06/02 00:11
I actually really like Lyft it seems to be a less fare ride compared to others. Only thing I’m not happy about is when I schedule a ride a certain time I expect to be picked up at the time or no later than 5 mins. But sometimes it cycles to 3-4 people and I have to wait for a ride 10-20 mins when I scheduled the ride many hours before the time of arrival. There should be a better process on how drivers are chosen for those scheduled rides.
Excellent
by g . b . on 2020/06/02 00:07
Beautiful car
Lovely App
by shereefdeen on 2020/06/01 23:40
Satisfactory
Done with Uber
by no thrilled with app on 2020/06/01 23:28
Uber made me miss a flight in Florida because they canceled my ride and again today in Phoenix they canceled. I just deleted the App and thanks Lyft for always showing up.
Malupdated software and poor customer service for Lyft bikes
by Manny Feasto on 2020/06/01 21:11
I made an attempt to contact customer support because I had docked a Lyft bike(which was the last one of the day I had used) after roughly 15 minutes or so. I locked jn and rang up as if it was successfully docked. The next day I had checked the app to be on the app and it had said that I accumilated 20 hours on it. I contacted several time yesterday since I had already noticed it was that the app wasn’t processing that correctly. So now I’m stuck with a bill that keeps unnecessarily racking up. Lyft, ya’ll need to respond NOW!
Lyft review
by lebron jsmes on 2020/06/01 21:05
Thanks for the good service and knowledgeable conversations I recommend Lyft to a lot of friends and family thanks again for good service
It works.
by A racing fan on 2020/06/01 21:03
First time using it, had no issues, great app.
First time
by sifila on 2020/06/01 20:54
Good experience. Friendly driver.
Great service
by Cubstress on 2020/06/01 19:48
First time ride with Lyft . Good experience will use Lyft again for any future ride needs. 5 star
Hahn
by ffsbh hm ss on 2020/06/01 18:41
Nskaa
Save & Wait
by ram.jil on 2020/06/01 18:39
They’re a complete mess right now. If you’re gonna have “save and wait” at least give us a potential time, they just have you waiting with no idea what time they might get you and when they actually do have a “pick up window” they never show up within the window. Get it together
Pandemic
by T.T. tyson on 2020/06/01 17:06
I love Lyft, I have two children, but it’s such a inconvenience with covid -19 taking place
Clean Vehicle
by Vidialis on 2020/06/01 16:08
Driver over exceeded safety measures for COVID.
Lyft
by welliwillbe on 2020/06/01 15:21
Thank you for your services I enjoyed the safe clean ride and thank you once again for being here when I needed a dependable ride! God bless
Driver keeps canceling
by VINYL900 on 2020/06/01 14:56
Lyft keeps telling a driver is on the way but after a few minutes it keeps telling me the driver canceled, it’s been going on for a hour every day for the past month
Highly professional
by Bola Amuludun Atlanta on 2020/06/01 14:51
She is very polite, highly professional with clean car. Thank you for the service!
Great service
by sxxydiva on 2020/06/01 14:30
I like Lyft they are prompt
Unavailable rides
by leakkjj on 2020/06/01 13:26
Don’t stop giving people rides, people rely on this for their only way of transportation.
Bad reviews
by funimategang2020 on 2020/06/01 11:57
When I got in a lyfts car he took me to the wrong location and refuse to take me to my right location so I had to get out and walk
Uber is so much better
by zenebechmamitu on 2020/06/01 11:50
Hate this stupid app
Has proved to be way more reliable than Uber
by omgjustposttherating on 2020/06/01 10:04
☝🏼that part
No support for the people= No money/support towards this company
by support the people on 2020/06/01 09:51
I am so utterly disappointed in lyfts decision to not pick up protestors during this time. The company didn’t shut down for the pandemic but has immediately ceased to pick up protestors leaving them stranded and vulnerable. Upon hearing this news I had to delete the app. The people see where you stand and I for one will be taking my money else where. If you can’t stand in solidarity with the people then you don’t deserve our money. I urge the app to reconsider its policy and stand united with the protesters.
Disappointed
by thatbitch2001 on 2020/06/01 09:20
So I normally didn’t mind Lyft but during this pandemic when I’m trying to get to work in the morning I’ve been experiencing hell. I could understand that it’s the pandemic but that’s not even the problem.... I will get a ride that says it’s 15 minutes away then I’ll wait like 12 minutes just for them to cancel the ride and it has been making me late to work.😐 make this right lyft
T. Burnette
by Cedoe on 2020/06/01 08:13
***** 5 star ratting for Kunle my Lyft driver. Discussed with me the latest topics in the news today. Very friendly and up on the current events. TCae
Lyft.
by illylou89 on 2020/06/01 06:27
I love lyft! So convenient and so much faster to arrive. Oh friendly and reliable drivers too.
Great service
by jessjuii on 2020/06/01 04:59
Professional fast and safe service
Fraud department
by chart9273617 on 2020/06/01 02:36
My wallet was stolen from my car and someone used it for a lyft ride. I contacted lyft over a week ago to get the information on the account it was used with and still no one has reached out to me. Meanwhile this person has my license and my insurance cards and everything they need to steal my identity and apparently they don’t care to help.
Deleting
by Snelay on 2020/06/01 02:31
What’s the point in giving ETAs if they’re going to be inaccurate. Wish I would have known I’d be waiting 30+ minutes for my ride. Thanks.
Bad service
by RANAYAAR on 2020/05/31 23:58
Very very very bad service 👎👎👎👎
Take too long & prices go up
by Rico#234L on 2020/05/31 22:45
Every single day now I have to wait 20+ minutes for them to find me a driver. If I cancel &amp; try again, the price jumps up. If I keep doing it it’ll keep jumping up. I’m freaking tired of this. Why am I paying $30 for a 20 minute ride????? WHY?? Then it tells me I’ll get there by 6:55 but don’t find a ride until 6:50...HOW? And then why is it that my lyft will say 20 but my friend’s lyft will say 18, when I have “lyft pink” &amp; they dont?? Lyft used to be valid but now y’all just starting to bms to the freaking max! Yea I’m switching to Uber.
It works fine
by Swgboimcgee on 2020/05/31 21:27
The ride was fine and I didn’t get mugged, but I feel it’s a big problem that it’s so difficult to take my card out of my payment options. I don’t like having it stuck there, and I find that to be very frustrating that I can’t, so until the issue isn’t a issue, this app deserves a little to strong 3.
El Diablo tiene que llevarselo por ladrones
by hermnio on 2020/05/31 20:46
El Diablo tiene que llevarselo por ladrones
Worst Company. Will never use this app ever again
by GJack98 on 2020/05/31 12:59
I use Lyft to get to work and because it’s more affordable than Uber. Recently, I ordered a ride at 7am to get to work at 8am. I live in Chicago Heights and my job is in Tinley Park. It doesn’t make any sense to send me a driver that is coming from Indiana, Monee, or Downtown Chicago. I was late and got written up because Lyft consistently sends me people far away from where I live. I won’t be ordering rides from this ever again.
May 31 LYFT NOT WORKING LOCATION NOT AVAILABLE
by qweetyoslsnkddkbdjdj on 2020/05/31 10:16
Whats up with Lyft? Location not available for what reason?
Excellent
by HexMotions on 2020/05/31 06:29
👍🏼👍🏼👍🏼👍🏼👍🏼👏🏻👏🏻👏🏻👏🏻👏🏻👏🏻
Impossible to get a Lyft past 9pm
by WobbleJam333 on 2020/05/31 05:43
After 9pm the only Lyft I’m able to get is a Lyft lux, which are stupid as hell. And every time I finally get a driver after trying for at least 30 mins, they’re usually like 20 mins away! Only reason I use this stupid app is because I can’t use uber. 🙄
Bad service
by Piggyxyz on 2020/05/31 03:31
I’m done with lyft. People are lazy and don’t want to drive you, they say your a no show just to get your money
Avoid riots
by Hoss Mac on 2020/05/31 02:31
I needed a lift from an area north of where folks were rioting at La Mesa PD. The first driver dispatched was coming from an area north of me but the route chosen sent him south, directly into the riot. I tried to divert him but he ended up getting in the midst of it, then he cancelled. The next driver actually had a rider that wanted to go near the riot so he was successful in getting to me after a 25 minute wait. The first driver could have gotten to me in less than 10 if the proper route had been chosen.
User friendly App
by Millie Mae's Mumma on 2020/05/31 01:47
The Lyft app is easy to use. I never feel like I might do something by accident. I was also able to schedule a ride from my home, which on the other ride share app, I am unable to schedule from home.
Trash
by 9272!,82!, on 2020/05/31 01:42
Terrible it takes up to an hour to find a single ride absolutely the worst app I’ve used
mad customer
by lexhsnnems on 2020/05/31 01:32
STOP TAKING MY MONEY AND NOT GIVING ME A DRIVER . i constantly have been dealing with this . i get charged and i don’t get set up with a driver . what am i paying for ?
Lyft took my money
by bbggelato on 2020/05/31 00:54
Why did y’all take my money off my account before y’all found me a driver then you never found me a driver it just went back to the main menu where tf is my money or my ride?
I can't get a hold of customer service
by happy with service on 2020/05/30 22:51
I can&#39;t get a hold of customer service unless my issue falls under a specific category. Not user friendly.
Good service
by sherhende on 2020/05/30 22:23
Good service
Problems
by Padraig O'Shea on 2020/05/30 21:28
I always have problems with Lyft. I think they use the Uber driver rejects!
Doesn’t work
by Baiabshvebe on 2020/05/30 21:17
I’ve tired to use this app multiple times and every time it can’t find a driver and after 30 to an hour after waiting it just cancels the order I waited 2 hours for no one to show up and when I went to cancel it it still charged me $5
wait times
by bddjfkfjfj on 2020/05/30 20:54
Times are longer than usual and it switches rides so the time extends for a wait and . It’s becoming worst than taxi as I had called lyft to be my favorite “ ride “ app
Great service and driver
by jazzyfamm on 2020/05/30 20:10
Driver was very patient and made sure that I made it home safe
Quick and easy
by DaveBearLV on 2020/05/30 20:09
Very convenient
???
by YouSave on 2020/05/30 20:02
I do like Lyft compared to Uber. But lately it seems as if Lyft is getting expensive. I may have to start back using Uber. My promo codes don’t even work.
No cars!!
by skyeislife on 2020/05/30 18:22
There hasnt been any available cars in my area in weeks. Starting to think the App is no longer used at all.
Excelente
by juanpa2328 on 2020/05/30 16:43
Sin duda alguna la mejor forma de transporte.
My thoughts
by TomassiWife on 2020/05/30 15:43
I love how convenient this app is when I need to get to work or to a doctors appointment or family function ! I think the prices are a bit high especially for my rides to work which is literally right up the road and also I think they should start a reward program every ride you get something off torwards a ride in the future ! Others and as well as myself use this app a lot and spend a lot of money I feel we should feel like our money is going torwards something good for us in return !
The Driver and lyft service
by Sean Maha on 2020/05/30 13:13
Both the Driver and the service was good . Lyft will always give best price and clean drivers.
Horrible app
by alhaaaaa on 2020/05/30 11:15
I never get any rides with Lyft I always have to arrive late when I would order it a hour early
Upset customer
by Nesianese on 2020/05/30 08:27
I scheduled a ride to be here at a time and it never even came between the time and the 15 minute wait . I understand the pandemic but scheduling is a reason and it causes me to open work late
Great ride!
by red bone 74 on 2020/05/30 08:13
I like Lyft better than Uber . Uber has too many bad drivers . Keep up the good work Lyft !
Absurd
by Imtuebberumenator on 2020/05/30 05:21
Waited an hour for a ride and, my driver switched 3 times. These type of things don’t happen with uber....
Overview
by c234-1 on 2020/05/30 03:08
Cheaper than Uber! Keep up the low prices
Good service
by Wiley_g4l on 2020/05/30 02:29
I don’t use Lyft a lot but I do enjoy it when I do
No show, no human
by Lyft'd on 2020/05/30 00:39
Hi, Lyft was a no-show on ride #1 to a court case. Poor form, Lyft. Impatient? Not at all, I waited on my front patio an hour, suit and tie, with my briefcase and walker. An hour. I continued the case, the judge recorded my no-show. Thanks Lyft, really thanks, for negatively impacting a case. Will Lyft reimburse me my $300 billable rate? And just in case, I requested that pickup (PU, let’s say) a half hour early. Complaint #2. In a subsequent PU, I chatted up the driver and asked if he had Covid-19. “Yes, back in January.” In-f’in credible beyond my worst possible nightmare. I just calmly asked him to take me back to my house. I got a 2nd Lyft to a now late appointment, nice clean masked driver. Lyft, I expect your apology quickly, if you want my future business. And don’t send me a robo-response. This is serious enough to warrant a human response. Otherwise I’ll escalate this right up your corporate chain, so to speak, to a Senior VP friend at Alphabet/Google. Be sure to brag to your family tonight over supper that you are “proud to have a negative and public health impact AND while your customers pay you to do that. What a job, kids. Aspire to that.”
Only complaint I have
by dedicated rider on 2020/05/29 23:47
Searching for Lyft time has been freezing the app and making me resubmit my request a lot
Not a fan
by Gaspatchosoup on 2020/05/29 22:07
Of pretty much any one or anything that expects me to follow rules but the company people don’t. So request a ride today and it gives me this long checklist of stuff I have to agree to like not sit up front and wear a mask and those things. Driver comes to get me and isn’t wearing a mask but as I’m putting my groceries in the back he then has a mask in his hand and when he gets back in the car he’s not wearing it nor does he the whole trip. My other issue with the 2 front windows down the air is blasting on him and then me and not mask. Don’t make your customers agree to something and then don’t have your driver not have to follow the same policy.
Pricing
by LadyHollman on 2020/05/29 21:52
The pricing is out of hand and waaay too high. You can get a cab cheaper. Who pays $7 to go 2 blocks?
Cancelled ride
by jsbqql on 2020/05/29 21:40
I don’t like to complain but my job is kind of important. When there is a set time to be somewhere that’s just it. I know things can happen randomly like accidents, there’s no control over that, that’s understandable. But when you call a Lyft a little early to give yourself time, someone drives thirty minutes away to get you then cancels when they&#39;re literally on your street, that’s beyond unnecessary. Why waste someone’s time that long?
Misleading, messy and causes me to be late for work
by serenityblue on 2019/06/30 11:18
When I got a Lyft and the driver’s car smelled absolutely disgusting, like vomit, I reached out to customer service to ask for a refund. It’s been almost a week and no one has gotten back to me. It’s also ridiculous that there is no public number or email to reach out to. You can only get help through the app and then you have to answer questions about your problem so you can be directed to an FAQ kind of answer. You’d have to click a vague option to get directed to a page where you can write to customer service. But then you’ll probably never hear back. Today was the final straw. The map will show a few cars in my neighborhood and then when I request the ride, suddenly there’s only one car available and it’s all the way in a different borough. It says it’s 6 or 7 minutes away and then it keeps switching to “a different driver” who is also in a different borough every 2 minutes and then it’s another “7 minutes away.” It’s ridiculous that it would repeatedly connect me with drivers who are in different boroughs who aren’t actually willing to pick me up. This happens four times in a row and it needs to be fixed because I was going to be early for work and by the time I gave up on getting a Lyft and went with Uber instead, there was no way I could even get to work on time. With Uber, it said my ride was 4 minutes away and it actually came in 4 minutes instead of resetting over and over again with different drivers.
Your App
by D o n n a on 2019/06/03 15:51
Your app is not user-friendly. This is the first time I have it used Lyft. Trying to navigate to scheduling a ride ahead of time was cumbersome. I had to Google how to do it since it wasn’t apparent. Also, after I finally was able to get that done, there was nowhere that I could find to confirm that it went through. I went to your help section and emailed you regarding this and ask for a response to confirm. First of all in your drop-down menus which I had to pick a selection from each, there was one section that did not cover what I was writing you about. Number two I never have gotten a response from that email. I would suggest that you have a chat section so questions can be answered right away. My driver was great, but your app leaves a lot to be desired. I would like to see an apparent place that you can easily schedule ahead of time. When I googled, it told me to look for a little clock. There was no little clock on my app. I had to Google even further to eventually find out how to navigate to selecting a future time. I am hoping that you deal with these issues to make it easier to schedule with you. Uber has it all over you as far as ease-of-use on the app. I don’t want to be insulting, but I would like to use Lyft more. Please improve your app.
Lyft pink pass
by sunte34 on 2019/12/09 19:59
Please no one should fall for this scam this is not a deal lyft advertises that the lyft pass offer deals and 15% on unlimited rides. My fare price for 20mi is at max 28 dollars with heavy traffic and bad weather conditions. Now since I signed up for the lyft pass I received a 15% discount on only two of my rides. After those two trips the base price of my regular ride I use to commute to and from work only spiked up to 34 to 44 Dollars. I called and explained to lyft on how can my base price rise so high if all of my ride history for months never were that price ,now that I’m a lyft pink pass member. There explanation was that at that time the rate for drivers and rides were higher so I gave it a chance to see if they’re telling the truth or robbing customers money. I come to find out lyft did lie to me I’ve been checking every hr for two days now and my base price still is over 34$ there’s absolutely no way that the demands are high that it’s being calculated correctly. I canceled my ride pass and my base price is now back at 28$ at max fare. This is a complete scam and false advertisement. If you sign up for the lyft pass you will not be saving money that’s for sure all they’re going to do is raise the base price you were paying so you’ll still be paying the same price as before except your giving them a extra twenty dollars a month to do it. I hope that a law firm adds how much money is being stolen from customers and sues lyft for what they’re doing.
Love Drivers, Hate Algos
by My5t1c_tac0 on 2019/08/29 15:01
I take a Lyft almost every day and all over the country. Lyft is far and away a more responsible choice than Uber. They treat the drivers better, take their safety concerns seriously, and reward them for providing a good customer experience. Women drivers I’ve talked to overwhelmingly prefer it. That said, the algorithms used to find ‘nearby’ drivers are abysmal. I live in Montlake, a dense part of Seattle’s core. We have some of the worst traffic in the state, and bridges limit route options. Lyft prediction for how long it will take for a driver to arrive are off by 5-10X. The algorithm picks cars I can see are never going to be able to get to me on the map, and often waits 10 or more minutes before ‘switching’ to a driver that is closer, and still 10 mins away. That’s right, it is common to wait 20 minutes for a pickup when I can see 5+ drivers within 2 miles of my location on the map, because Lyft picked the wrong one to start. In my neighborhood picking a driver 2 mi away one direction is a 5 minute wait, while the same distance a different direction can be 45 mins. Please, please, please incorporate real time traffic data into your algorithm. At this point that is decade old technology included in almost every directions app.
Used to be better
by durph22 on 2018/10/20 22:15
I don’t know what’s been going on with this app, but it has been absolutely frustrating and getting worse. Today I requested a pickup, and automatically it asks if I want to be picked up at work (I’m assuming because I request there a lot), but today I was a few blocks away so I had to adjust where I wanted to be picked up. I set my current location as pickup and confirmed it. I got a notification when the driver was a minute away, I check the app, and he’s at my work. The place I made sure it wasn’t set to pick me up. So I cancelled the ride, asked for the $5 cancellation fee to be reversed, and tried again. I TRIPLE checked that my location was set probably and yet, the driver was set to pick me up at work, the wrong location. This time however, I clicked “edit pickup” and dragged the curser directly over my location, DIRECTLY, over it, clicked confirm and suddenly the cursor automatically moves a block away from where I placed it and then won’t let me change again. So I had to call my driver and give him my own directions to find me. My 10 minute trip quickly turned into much longer. I never had these experiences with Lyft before but recently they’ve been happening so often it might just be worth it to take the bus.
Non existent customer service
by shivashivs on 2019/11/12 01:22
I have used Lyft for years and in different countries and I honestly say that had the web got bigger the quality got so much worse . It’s like anyone can be a driver but no upkeep or checks are done . They can come smelling of weed or just dirty , speak to you however they want , be incredibly rude , txt driving . And the customer has no way of reporting it coz there like 3 auto responses available to contact you. Drivers cancel out rides on purpose or like one I m on right now didn’t stop at my location and will activate “ your ride is here timer “ before even stopping the car. I literally was sitting in my drive way and saw him pass by. When I called him , he didn’t want to drive back even tho he’s the one that didn’t stop at the right place . Last week your driver was so rude I refused to get in the car . He held my ride for 47 mins . I was trapped . Coz he didn’t want to cancel and I didn’t think it was right for me to do so. I have lost count of how many time the driver didn’t speak English to the point of not understanding left and right . Bottom line is you take our money and leave us with the rudest, unprofessional drivers and give us close to no option to communicate with you. And if god forbid we want to cancel coz of one of these situations , we are charged. You figured out the algorithm into my bank account , but clearly have very long way to go with basic manners and customer service from both your drivers and your general services.
Fraud
by Farishtaaaaaa on 2019/10/25 15:25
I normally use Uber. I trust Uber more than Lyft. One of my sister is using Lyft since 1 year and she’s fine. Yesterday I had a dentist and took off wisdom teeth after a while I downloaded the Lyft app and I made account then I booked a ride for $7.58 from dentist to my work it was a very important to get to my work before afternoon. I had to submit some important information to HR. I booked the ride and they gave me an stupid driver who was totally over than retirement age even though he’s supposed to drive deaf man. After standing for 15-20 minutes the app shows he’s arrived and they were asking to look for gray ford 2011 David name old man. Tell me one thing how could I get to him when there was a parking lot and there was already all parked cars no one came there with Lyft tag on their front. I called the driver 4-6 times 3 times he picked up and just said HELLO and he hanged up. He did the same for 3 times after that he dropped my calls n didn’t replied my msg I send him that I’m in front of densit hospital where are you. Then he just maked 5 minutes and he left me there without replying without responding to my calls. In few seconds I booked another ride they charged me the fee without ride without getting me to my destination. It was a 100 times hate and regret for me why even I made the Lyft I hate it . Now I’m sending this review and their system isn’t allowing me they’re asking for nickname I tried 7 nickname they’re rejecting.. why? Bcz they’re scammers
Drivers
by SpANKY050 on 2020/02/05 05:42
Absolutely love using this app . The only reason I give it 4 stars instead of 5 is because of the different types of drivers . Granted majority of the time I get great drivers . I’ve been using this app on and off for 3 years now . In the 3 years I’ve used this app I’ve come across 4-5 horrible drivers . I feel as though hygiene should b a MuST ! I got a driver today who was of the Indian culture and did not have any type of fragrance or deodorant on . I understand for some types of religion it’s a no no . But if your job requires you to interact with the public in a commercial capacity you should at the very least wear deodorant or powder . Something to mask the HORRIBLE smell !!! Other than that it’s a solid 4 star for me . They usually pick you up right at the location you put in. I would suggest the engineers or whoever to fix the location services . I have used just my location at times instead of typing in the adress to where I am located and 6 times so far I’ve been picked up in the wrong location . Aka up the block or up the block and across the street . Across the highway . So that part is bad . Other then those 2 issues and the fact that the drivers are people and have “ mood swings” I have no complaints . It’s a relatively good app all around.
Need an easier way to get receipts for expense reporting
by kwadublin on 2019/01/18 02:23
Been using Lyft for a while when it became my company’s preferred ride share provider. The service itself has been great. My gripe is the receipts you get. The email receipts you send after a ride are totally useless for expense reporting. The format you use doesn’t allow the payment info to print on the page. I even tried landscape mode and it still doesn’t work. You have a zillion business users. We need to attach receipts to expense reports electronically. PDF versions that are concise and under one page are what we need. As it is now, I’m forced to snap a photo/JPG on my phone and then convert it to PDF and then email it to myself. That’s nuts! The email you send takes 3 pages to print, and even then, the format doesn’t have the expense info on it because of the crazy formatting you use. I tried going to my account on your website and there is no ride history data to allow you to get a receipt there. You guys really put no thought into making this easy for business users. If I have to keep doing this I will probably just go back to Uber simply to get receipts easier. I’d gladly talk to anyone there about this. Thanks.
Don’t trust current location.
by dntrcjjfil on 2019/06/27 02:47
Several times lately I’ve found that if I didn’t specify where I was by entering an address the Lyft driver could not find me. I asked a Lyft driver, who had grown up in Seattle what the problem was. He suggested I always enter an exact address, even if I had to look it up in advance. I did that this morning and tonight and had a better experience. If we add inexperienced drivers in a location to the problem of the satellite location you can be texting with a driver who is on the other side of the block and doesn’t understand you are waiting at the front door of the hall “Town Hall” Seattle, Wa. Not only that but this morning I entered an address where I was at a diner and the program auto changed it to Coleman Dock 2-3 blocks away. What gives? I am writing on my husbands phone. I’m Dusty Collings. We are traveling together and we take turns calling Lyft. I think, &amp; hope you can make some refinements to the experience. I don’t like having to pay for a driver who is in the wrong location and doesn’t want to drive around the block to pick me up. It wasn’t my fault and I had to pay the fee for standing him up. Not really fair. I have a walking disability and I try limit the number of steps I take. Thanks.
Order process more confusing
by Than Davenport on 2018/08/04 18:40
I’ve been using Lyft for about 2 years now and it’s a fantastic service. The latest update has done wonders for the graphic identity of the brand and it looks especially good on my iPhone X, they’ve done a good job of integrating the notch into the design that makes the whole app feel purposeful and user friendly. One thing they changed, however, and have made much worse in my opinion. They changed the order sequence from ~dropoff lovation&gt;pickup location&gt;size select and confirmation~ to ~dropoff location&gt;size select&gt;pickup location and confirmation~ this has made the buying order process much more confusing even for an experienced Lyft rider. The final order screen should always have the approximate dropoff time and the expected cost on it, in my opinion. With the latest update the final order screen simply asks you where you’d like to be picked up and honestly this makes no sense to me. The last purple button before you’re charged doesn’t even say “order Lyft” it just says “confirm pickup” which has led me to accidentally order a Lyft when all I wanted to do was check approximate times and charges for a Lyft I would be taking later in the day. I think if this aspect were changed it would round out the app perfectly and make it deserving of 5 stars.
Rip off!
by tgb35545864588 on 2019/03/22 03:45
Lyft no showed me twice in the same day. Each time I was outside waiting watching the app and how close the drivers were to me. Twice they came within 6 blocks from me and then the app stopped the drivers eta and routed me brand new drivers. Both times they started my arrival times all over while I was waiting outside( somewhat cold out). I’ve used the Lyft app for about a year. In that year I’ve missed my driver outside maybe 2-3 times. All times I was charged a $5.00 cancellation fee which seemed fair being I wasn’t outside when they arrived( they left). Now why on earth can the Lyft drivers then no show me and they don’t hold there drivers to the same standards they hold there customers to. My time is just as valuable as theirs. But apparently Lyft didn’t think so. I wasn’t given the 2 no show cancellation credits when they did it to me. Seems unreasonable that they can charge the customer a $5 dollar cancellation fee but we can’t get that same credit when they no show us. I’ll never use Lyft again. They wouldn’t even make it right either, instead they acknowledged the wrong and basically kept asking me the same thing over and over and over. Basically wanting me to just go away. I could care less about the money but it’s the principle. I’m a business owner and I can’t get away with screwing my customers over the way these guys do. Oh well I guess. I just downloaded the Uber app. Bye Lyft!
Great experience until........
by Sirrbenson23 on 2020/01/23 20:36
I’d like to go and say that I was a huge fan of this app. So much so I barely walked anywhere or took the bus seeing how I’m 18 and a car is in my agenda at the moment. I lyft’d almost everyday to work for the inexpensive price of 11$ to get to and from work. Until one day I ordered a lyft 20 minutes ahead of my expected appearance at work seeing how the ride was about 6 minutes and this was a very very rare occasion because I would order 10 minutes ahead. So I get a driver and he approaches my home. For some reason my driver switches to someone further than the previous. This all happens in a 5 minute span so I don’t worry. I look at my phone and the driver is not moving at all. This happens for 10 minutes. My driver. Not moving an inch. So I decide to cancel the ride and just walk seeing how I’m already running a little behind and a lyft at this point would be wasting money. I soon see that cancelling costs 5$ which is around the price of my normal ride. So I expected a refund and to be short a dollar in this inconvenience. Nope 12 wasted on a lyft I didn’t even take. The app has the gull to have one of the refund options say “driver isn’t moving” while simultaneously saying they have driver their way to me so pay 5$. Morale I’d say is to not rely on lyft for work. Bite the bullet and take reliable routes for work, school, etc. leave the lyft rides for something more lenient.
Cheap Rides for Drivers and Terrible Customer Service!!!
by fulltime Uber Driver on 2018/09/25 09:24
I’m a Lyft and Uber Driver for one year now. At the normal rate, Lyft pays Drivers a hair more than Uber. There is hardly any Primetime and when there is, it’s at a very low percentage except when there is extremely inclement weather. As a full time driver driving for both Companies, the only way to make a profit is through Primetime and Surge, period. A good example of how cheap the driver pay is from Lyft is earlier this week they had an available scheduled ride to take someone from Englewood Cliffs, NJ to Philly, PA for a payment between $101 and $111-that is offensive and highway robbery. That’s clearly a loss to any driver. By the time you factor in tolls, gas, wear and tear on your car and time spent not being able to pick up in PA until you hit NJ, it’s def not worth it. Their customer service is the worst, period. They outsource to the Philippines and they are ALL trained to be very polite but that’s it-no knowledge to assist you. Their scheduled rides are not guaranteed so although you are the “designated” driver, you are NOT guaranteed to get the passenger-outrageous! I hardly turn on my Lyft App and instead drive for Uber more which I might add isn’t much better.
STOP USING LYFT ALL TOGETHER
by SashaMonet on 2020/03/03 04:15
I have never experienced anything like this.I was almost about to be late to my job and I can’t be late so, I decided to call a lyft, everything went well I see my driver coming close so I wait outside, but he just kept going straight instead of turning, so I seen that he kept going straight and I called him, and he declined it. I thought he probably got turned around and had the wrong address so I called again, declined again, then I said to myself okay if he doesn’t turn around right here somethings up, he kept going, so I couldn’t cancel or else I would be charged and they didn’t reroute me until he was 8 minutes away from me, they rerouted me and the next driver was 20 minutes away finishing up a current ride, something has to be done because there wasn’t anywhere that I could go to on the lyft app to report that my driver wasn’t going the right way so I could get a new driver, which made me extremely late, I have the drivers number but not his profile picture :( The service is bad I try to report something but there isn’t a place for the report that I’m trying to do, my bank statement came in and it showed this I know charges with the same number as the lyfts item number thing and it won’t let me delete my card and then you have to email which take forever to respond, you don’t even get to talk to an actual person🤦🏾‍♀️NEVER USING LYFT AGAIN
Might as well go to Urber
by Lang99 on 2019/07/12 18:59
Honestly every rider has their own experiences so this is mine. I live in a brand new neighborhood that hasn’t quite made it on the gps yet so I understand it can get a little complicated. I make sure to leave a note or call the driver to let them know it’s the next neighborhood over and I even order my Lyft almost two hours before work just in case something happens you know? Well something happened. The driver Jogander read my pick up note and still didn’t follow it (annoying but understandable no harm done) so I call him and I’m literally on the phone for about five minutes explaining to him what to do (leave that neighborhood, take a right and just drive down till you see my neighborhood name. Simple right?) So he tells me he’s on his way and I’m waiting on this man not knowing nor getting a notification that he CANCELED and I was still charged a cancellation fee. So not only have I wasted time waiting for a ride that wasn’t even coming I’m also running late to work. I contact customer care and they refund me the fee but when I asked if they at least contact the driver or something for lying they hit me with the whole “well we refunded you isn’t that enough” bull crap. Honestly Lyft is still a type of job so employees need to be held accountable I’m going straight back to urber. It may cost me a few dollars more but they haven’t pulled this bs with me (yet).
Lyft should give bonuses to their perfect drivers
by GAC79145 on 2019/06/22 23:40
I have used Lyft &amp; Uber and I can easily say I will never use Uber again not because the drivers are terrible but because the UBER platform is horrible. In fact I deleted that app because of poor customer service. Now to Lyft. The drivers are incredibly polite &amp; happy. They seem to enjoy working for the company but one thing I wish the company would do is have some sort of incentives for their drivers rather than just take their percentage and forget about the drivers. After all it’s the drivers using their vehicles, fuel, insurance &amp; phones. The least Lyft can do is match the tips the drivers get or give 50% bonus on top of tips. Doing this will just motivate the drivers to maybe add bottled water, keep their cars more clean or even get more frequent washes. Lyft, invest into your assets from one business owner to another. If not you will just be another Uber when Tesla comes out with their ride share company. Constantly strive to be better or you will fall behind in the game because right now all you are is a online platform taking a percentage from drivers who knocked out local cab drivers.
Before choosing this app you should know how awful the drivers are treated!
by fvsclothing on 2019/02/26 22:49
This company has no respect for the drivers they will steal from you every chance they get via cancellation fees and app payment issues etc. when you call to rectify the situation they disrespect and talk down to you in hopes that you will lose your temper so they can disconnect the call. If you don’t lose your cool they leave you on hold for as long as it takes for you to hang up so you don’t receive a survey not that responding to the survey makes any difference...in my case I stayed on hold for 4 hours!!. Lyft is by far the most ghetto trashy ride share company out there. I can’t believe they want to go public with the type of unsolved issues they have with their operation. They expect drivers to give 5 star service to passengers which I do while providing less than 1 star service to drivers in return. They don’t even have a working telephone number, they make it extremely difficult to speak with anyone unless you write an email which they selectively respond to if you are lucky. They know most drivers that work for them don’t have many other options so they exploit that to the fullest. I done nearly 4000 rides in only a year of working for them all while maintaining a 5 star rating but this means nothing to them you don’t even get a bonus, thank you, or even a thumbs up emoji. What a sad company.
Future Rides
by Runnerguy45 on 2018/08/06 05:24
Have clear instructions and work flow for customers trying to schedule future rides. Honestly, it used to much easier to request a lyft for a future date. With the current home screen and user face, it’s hard to see the “schedule” touch point and doesn’t flow well at all. When I’m scheduling a future ride, I want to make that clear first thing, up front, immediately...not be lead on a scheme to accidentally request a ride for “right now” and have to pay cancellation charges. It makes lyft appear a bit shady. Uber has that title. Please revert to customer friendly, simple app services and not try to trick anyone into anything...I use lyft bc I trust it more than Uber. That trust has severely wavered with this recent update. Also a huge downfall: not having an immediately accessible service team. I needed help bc my app updated in the middle of scheduling my ride to the airport 24hrs in advance and, again, I could’t figure out how to request future ride in new update. It was imperative and down to the wire for me to request lyft and the time kept creeping forward (it wasn’t allowing me to request my trip any sooner than exactly 24hrs in advance somehow). I tried to talk to someone at lyft to no avail. I am a loyal customer and hope this message is heard! Otherwise back to old school taxis and I am your target market millenial!
Total ripoff of a company
by Mrs_Nichs0122 on 2019/08/19 07:01
I had to fly into Minneapolis for military training. There are three of us from my unit back home and since we flew and don’t have cars, we decided to ride together for dinner. Our hotel is on base and right next to the airport. Our lyft driver picked us up from the gate in which we walked to on a sidewalk the whole time wearing shoes we unpacked from our bags. The drive was fine, so I was courteous and gave a tip. About an hour later, I get an email that I was being charged a damage fee of $25. They claimed they had proof of damage as shown by pictures of mud in the floorboard of the vehicle. The pictures did show such, but what the pictures didn’t show was a time and date the pictures were taken. In the email it said the pictures were time and date stamped, but when I asked for them to send those to me, all I got was that the evidence was there. Also, the so-called evidence in the picture showed the mud being dry, which is hard to believe it could be from us if the pictures were taken immediately after we got out as stated. I asked to speak to a supervisor and wasn’t granted that request either. This company is garbage and I will be taking my business elsewhere. It’s such a shame to be taken advantage of simply because we are from out of town and people think the military just has money to waste! Don’t let this company rip you off people!
Very trust worthy service
by Kfkzjd kk rkdjs on 2020/02/28 11:43
I just had my 3rd incident were a driver left me at my first stop because I was taking too long which I don’t mind but I asked him and he said it was fine and if a driver can’t wait any longer I’d at least like a heads up that their leaving. Now each time this has happened lyft was swift in refunding my money and generally send me an email of apology. I know not everyone’s perfect but they guys at lyft are always on point with any problems or concerns. I’ve had an incident where a driver tried to kiss me and was refunded the full amount along with an email. I’ve never had the app crash but I have heard there are problems from time to time. Guys I don’t care about that kind of problems because you’ll have that with any app or technology from time to time and as far as I’ve heard they fix it in a timely matter. So I can’t find one bad thing to say about lyft. Uber doesn’t take my debit card so they lost out on my business to lyft and I’m so glad I ended up here instead. There are promos that help from time to time and it’s very easy to contact lyft if I ever need to. Thanks guys for being on point with your customers.
Great experiences until......
by Chris cro on 2019/03/11 19:22
I have been using Lyft for a long time, it’s my preferred ride share service. Never had any issues, until one day I left my phone in one of the rides I took. After about 2 minutes, I realized what had happened, and there is a way to contact the driver for lost items, so I tried that route. The driver did not answer, and I know that his phone was on the dashboard for GPS use because I was in the front seat. So obviously he saw I was calling. After countless calls, voicemails, texts, and messages sent to Lyft corporate through the website help center I received no response. I was finally able to reach the driver after a full day, and it was extremely sketchy. He answered the phone and did not say anything for about 20 seconds. He said that he did not see it and he would check again and be in touch. Never heard from him after that. After hours of trying to reach the help center by phone, I was told the Lost and Found team does not have a phone line they can be reached at, and to fill out the form on the help center website. I had already done that numerous times, so by now I’ve lost all hope. Lyft customer service is an absolute nightmare, and I would highly encourage anyone to use Uber as I know they are making strides to improve their customer service, which is more than I can say for Lyft itself. Avoid at all costs.
First ride this morning
by Edmond Bear on 2019/01/19 02:19
I had breakfast and set up my first ride with Lyft. The system told me who my driver would be and that he was 10 minutes away. I was watching his progress and it kept telling me he was finishing up with a previous ride. I saw that he turned south onto Hefner Parkway and heading south. The arrival time kept getting longer. 13, 15, 17 minutes then I noticed he had gotten onto I-44 and was heading east. I texted the driver and let him know that I had a 9:30 Dr appt and as it was after 9:00 were we going to make it. He told me that the ride he had gave him the wrong address. He kept getting farther and farther away. Needless to say I was growing very unhappy with Lyft and had never encountered any problems with Uber. I canceled the ride and placed another order. It was 9:10. The lady that picked my up helped to ease my frustrations and made the ride to the Dr very enjoyable. I do not understand why the first driver couldn’t have texted me and let me know there was problem so I could ask for another driver. It all ended all right and I wasn’t late to the appt, 9:28. If he had only texted me, it would have saved a lot of frustration. I have used Lyft 3-4 more times today and everything went like clockwork.
Unreliable
by ArlenHills on 2018/07/15 19:28
I waited over 30 minutes for the driver to “complete a trip” on the way to pick me up...at this point, the car started very slowly heading in my direction, and the arrival time kept going up the closer the driver got to where they were supposed to turn to pick me up, but then they passed my location and continued on, appearing to have no intention whatsoever of picking me up. I decided since I’d now been waiting 45 minutes and could have had a taxi pick me up faster, that I would go ahead and cancel and find a ride through someone other than Lyft. This would have been my 3rd time using Lyft and the other two times were slightly sketchy, in terms of creepy drivers. But since I had a 10% discount for having a 5 Star rating, I wanted to use Lyft anyway. I can tolerate weirdness to an extent...but not showing up when they agreed to pick me up is a deal breaker. So now my discount has expired and evidently they did me a big favor by not charging a cancellation fee??? If anything, I think the driver should have to pay me if they accepted my ride and completely blew me off. Sorry but if I’m told my ride will be there in 10 minutes and 45 minutes later, the driver is passing my pickup point without slowing down or any indication they’re coming back, etc...yeah I will cancel and use Uber or a taxi. And I expect to never be charged for canceling for such a reason.
Do not pass GO! Collect lyft!
by Ash Chaps on 2019/01/12 11:33
Above all other ride services, I have to recommend Lyft! Prices are more reasonable, response is immediate and without a doubt, ALWAYS, within a reasonable time frame for pick up. I have rarely had a snore personality driving me from point A to point B. These people are kind, out going and all around cool. This is a service industry job. Please remember that. Whatever your reason for requiring a transport, remember that they are providing a needed service and while tipping isn’t required, I stress that you deliver it. They have NO set income and provide you with a convenience you can’t find through public transportation. Take care of those who take care of you. The universe reciprocates kindness in the least expected moments. Also, Uber is a money hungry monster. Lyft is a competitive career with so many people employing themselves through it. Remember remember remember! These people deserve a couple extra dollars for their hospitality. Be kind to others. Be true to others. Be grateful for your advances. And always share your love! Hope this was helpful and encouraging! If not, here’s a get out of jail free card. USE LYFT!
Drivers not picking up scheduled spot
by fedup rider on 2018/07/21 18:44
I have had many instances lately (most recently last night) that drivers hit the button that indicates they are at my identified pick up spot and in reality they are not AND I am being charged wait time. This has become increasingly frustrating and in some instances when the driver wasn’t at the pick up and I called to question instead of trying to find me they just cancel my ride. This puts me at the end of the que and I have to wait AGAIN for a ride. The most recent ride that did this to me was last night when I scheduled a pickup and the driver (I only have his phone number because Lyft doesn’t leave me the information of drivers that cancel) couldn’t find my pickup location even though it was clear on the map where I was. He wasn&#39;t at the pick up location but hit the button indicating he was so I called and he kept telling me he couldn’t get to the pick up spot when in fact there many cars driving past me. I patiently waited and after I called him 2 times he canceled my ride. I had to get another Lyft and wait another 18 minutes- after I had already waited for 15 minutes. This is becoming common and will make me think twice before requesting a Lyft in the future- drivers can’t seem to read maps and understand directions.
Nobody’s perfect but ANYTHING is better than Uber
by KHucks on 2019/09/24 02:22
The title pretty much explains it all. I’ve been using Lyft since their cars were driving around San Diego with big pink furry mustaches on the grilles. Tourists always asking what’s with those cars? And I would be happy to explain and show them what Lyft was all about. People always comparing Uber and Lyft and always having SOOOO many horror stories about Uber and I would ask, “Why didn’t you use Lyft?” And the answer is always the same, to save a few bucks. Well I promise, especially in San Diego, Lyft is ALWAYS worth the extra dollar or two. Only reasons I didn’t rate five stars is because it seems Lyft isn’t being as picky about their drivers. I used to count on Lyft for always having native San Diegan’s for drivers, not so much anymore. I liked it a lot more when my drivers new the area and paid attention to the road, not their navigation app. Also, it doesn’t make a lot of sense that the price to get from Point Loma to Downtown has quadrupled in the last few years. I’m not exaggerating, I’ve checked my statements. After asking multiple drivers about this I feel it’s safe to say they have not gotten any raises. Reason for this?
STUPID Cancellation Charge
by FunniestWriterOnTheInternet on 2018/11/06 23:57
I hope the programmers find themselves in my situation one day. I’m currently standing out in the cold rain, I’m soaking wet and I’ve been working a long long day, and I now have to wait 15 minutes for my driver, and he just called and told me he’s going to stop for gas, so it will probably be more like 20 minutes until he even arrives. FURTHERMORE I can’t cancel the ride or I’ll be charged $10 and he can’t cancel the ride at all from his end. Whoever came up with this system is in contention to be one of the most exceedingly moronic idiots on the history of the planet. AND now another Lyft driver has literally pulled up to the curb I’m standing at, but I can’t ride with him because the app is SO unbelievably inflexible. So I’m here with a seemingly infinite amount of time to write a scathing review or your STUPID, useless app. It’s stupid and useless and also you should pay your drivers better. Do you have brains in your heads Lyft programmers? Do you hate your employees and customers? I’ll be deleting this app as soon as I finish this one last ride (if it ever happens) and I strongly urge you, dear reader, to do the same. Switch to Uber, or get a cab, or heck, you’re probably even better off walking if you have 20 minutes like I do. Thanks for reading folks and if you happen to be a Lyft programmer or exec, then please take my suggestion into consideration.
Bye Lyft!
by BitterRice on 2019/05/28 23:13
App told me driver would be there in 2 minutes. Didn’t show up for at least 10. The ride cost $30 for a 7 mile ride. My destination was pretty much a straight line east. My estimated time of arrival at my destination was about 25 minutes according to the app. Driver tells me he has to pick someone up. Fine. Next thing I know, we’re headed north. Way way up north. Before long we are on a highway. Now we’ve traveled the same distance that should have gotten me home by now. I end up taking the grand tour of the Bronx which is no where near where I live. I live in Queens. The driver is then directed to take a major toll bridge to get into Queens. Finally 70 minutes after I ordered the Lyft I finally get dropped off at home. Oh and we never did pick up anyone. What a waste of time and money. Do I blame the driver? Absolutely not. It was the Lyft GPS that directed him to take the longest, most round-about route possible. When I reach out to customer service what do they do? Give me a $5 credit that expires within a week or so and scold me for picking a pooled ride. In a very condescending tone this service rep reminded me that the best way to avoid my experience was to order the deluxe ride next time. I’ve been using Lyft for over a year and always use it over Uber. That has now changed. I have deleted Lyft and will be giving Uber my business instead.
Very rude and unsafe drivers
by miraftab on 2019/02/27 23:50
Driver didn’t finish the ride for me and forced me out of his car in heavy rain about 10 minutes away from my house. There was a very strong odor in the back seat where I was sitting. I nicely informed the driver that there is bad smell coming from the back seat just so he can take care for next passengers. He replied very rudely that I smell! I thought I didn’t hear him right so I said what do you mean? I didn’t say you smell, I just gave you a friendly feedback about your car. But he instead repeated what he said rudely and then asked me to shut up and instead lead him to my address! I got really offended by his action and didn’t feel safe at his car due to his aggression to the extent that I was about to call 911. I told him that my address is in your map and just follow the direction. He then asked me if I live in that area which I declined to answer. He then forced me out of his car in the heavy rain and incorrectly claimed that he has finished the ride. I was left stranded in the streets with luggage after having a very long flight. I am surprised Lyft allows such unsafe drivers to drive for it. I will probably stop using Lyft after this experience. They also don’t have direct customer service that could address emergencies like this and also very slow to get back to you! Yeah right! Mr Robot was available to be fair.
Drivers can screw you, Lyft needs to allow you to request new drivers..
by Bears! on 2020/02/03 02:32
Drivers can literally sit in there spot for what seems like hours when your waiting for a ride or even head the entire different direction! All the while Lyft still tells you the driver is 3 minutes away. After a 30 plus minute wait and multiple driver refreshes just let us request a new driver when they are obviously busy. It’s bogus when you have to take a $5 charge for someone who’s going to take 10 minutes to even leave the spot they are in. You’re nail biting every time you order one of these hoping you actually have a driver. My father had a situation where he scheduled a driver then come the next morning when the drivers supposed to arrive the app is looking for drivers and switching finally after about 15 minutes of a driver not moving. He missed his flight that day but I believe after contacting Lyft got credit towards his account. Cool they will do that but a $30 ride isn’t the price of a plane ticket. People aren’t dumb, we know when the driver Lyft selects isn’t coming within minutes. Just let us cancel without a charge if the driver isn’t coming in the timeframe you tell us. That’s it. Lyfts great otherwise but this issue is just boiling over from how many times I deal with it. Please please please find a fix to this Lyft!!!
not up to date
by Jasmine@23 on 2018/09/06 01:59
I dont know whats going on with lyft but the map that they use for gps is not up to date or maybe its their software. I live in a city where there is 2 of the same streets in 2 different parts of town. so i get that part of the confusion but on my lyft app its says i am going to my correct location but on the drivers end it says im going across town. Thank God i have enough sense to double check and guide the driver to my correct location. And get this this is not the first time this has happened and yes i filed a complaint because the first incident was not pleasant. After not using the app for a while i decided i dont feel like taking the T home let me use lyft. They still did not solve this problem. And I know everyone in this area who uses them have this problem. I rather pay the extra money with Uber atleast they get the address correct ( which at one point they had the same problem but they corrected it). 2 stars from me and i will be deactivating lyft. so warning to everyone if you know where you going and you notice your not going in the right direction speak up.
Obnoxious drivers
by A.k.9 on 2020/01/30 22:14
I’ve been using this app for a while and have had issues a handful of the time. The first time I experienced an issue was when I requested a Lyft and the driver didn’t bother to come to my location. He kept driving passed where I was and cancelled my trip afterwards. My ride was then picked up by two different drivers and the same thing happened. I’m guessing that was a glitch in the software that day. Today I ordered a Lyft shared saver. Context: I’m at the hospital and needed to get picked up. I walked all the way to the pickup location only to see the driver went to a location of his choosing and didn’t notify me. When I called him, he gave me attitude and told me to come to where he was. Mind you, that location was at the other corner of the hospital property. As I was 10ft from him, he cancelled my ride and drove off. I made sure to take a screenshot of where he was vs where the app told me to stand and his info. It’s too bad that we cannot rate drivers unless the ride is complete. I’d give this ride driver a 1 star if I could. A request to Lyft: please allow for reviews for drivers that pick up a ride regardless of if they’re fulfilled rides or not.
Application issues.
by tzajc on 2018/11/08 13:41
For reference, this is a critique of the app itself, the drivers I have had were pleasant, efficient, and took the safety of everyone in high regard. As far as the app goes, in order to match one with a driver faster, it often matches riders with drivers more than 10 minutes away, and may or may not match them with a different rider who’s closer, while this is something designed by all ride sharing apps, with Lyft the issue is unpredictability, resulting in riders waiting longer or shorter than expected, and are at a higher risk of losing rides. Furthermore, less than their competition, Lyft does not update for traffic issue as well, trips that were expected to be 15 minutes can take 40 minutes due to traffic. The final point of interest is in regards to location pin, whatever services Lyft uses to show where a rider is located often are farther off, and doesn’t take into account road structure: these last few trips, drivers have shown me that they were directed to the back of my apartment building, near the woods located nearby. With all these on s day to day consistent usage over these past few months as I’ve used the app, I have decided to discontinue my usage of Lyft. I appreciate the courtesy of your drivers, and wish you success with your goal of providing service of your customers-Tom.
Newark, NJ Lyft experience
by DoItGurl on 2018/09/06 13:27
I have had great experiences with Lyft which is why I still use the service. HOWEVER, this past weekend (Sept 1st-2nd), picking up from Newark Penn station changed that. None of the drivers shoulders up within the time the app stated. There were too many horrible drivers: poor attitudes, disrespectful, and not willing to follow the traffic light or the gps. Two drivers began cursing to show their anger—one because a light wouldn’t change fast enough, and he made a left turn on the red light with me and another passenger in the car (Viktor—LEKL70)! The other driver was cursing because she went to the wrong side to pick me up, disregarding where gps told her I was (Ufaefeea—K22KBY). She also was terribly rude, wouldn’t make an effort to come to me so I offered to walk to her and by the time I got to her, she hung up the phone and canceled the ride. Between 2:36PM and 2:55PM, I had 5 different driver changes/updates. Finally, Helen (U82-GZG) showed up and was a delight. Lyft, this is unacceptable. While there are taxis available and they are not better with price, [some of] their attitudes are and they are right there waiting.
No CUSTOMER CARE, just rip off passengers & GO !
by jazzOH on 2017/11/24 23:17
I have used LYFT off &amp; on over a year now, originally they were my go to opposed to Uber because when I did have any issues w. a ride or driver I was always helped within a few hours (if that long). Lyft no longer has that human to human contact and sadly now I have received MULTIPLE (at least 8+) drivers who have PURPOSELY found ways to attempt to get paid through cancellation fees through this app. This was my last straw, I normally do not write reviews however I just witnessed my driver mark himself present in my location 2 mins prior to arriving then called him (because they never call you) and asked if it was an effort to get a cancellation fee for him to say un huh on the phone and cause me to be charged w. that exact fee .. which was more than the cost of the ride. Now I have to wait more than a day to receive that money back or contact my bank because Lyft no longer respects their consumer. SAVE YOUR TIME &amp; YOUR MONEY! ! Find a ride sharing app that still has some sort of human contact or at least responses within an appropriate amount of time if their drivers are abusing their policies. They responded to this review and still haven’t responded to any of the 3 complaints I’ve had to file w. them in the past 2 weeks. 😭AGAIN, DO NOT USE THIS COMPANY FOR YOUR RIDE SHARING OR ONLINE RIDE REQUEST!
Used to be good
by Shanayguy on 2019/06/06 13:37
Lyft has horrible customer service. I was quite loyal to Lyft given the only other option was Uber. However, Lyft has proven to be challenging to work with in their customer service department. I dislike that there are so many loops one has to jump through to get to a rep. I also dislike that they link you with drivers more than 10 minutes away but say it’s 2 or 3 minutes away. Additionally, I’ve had to wait 30+ minutes on 3 occasions. For which they credit you a $5.... I had to lodge a complaint about one of their drivers for trying to keep me as rider when they were more than 20 minutes away at SFO. I asked that he release me and he said he couldn’t which was a lie because previous drivers have switched me out many times. All Lyft customer service did was say we’ve logged your complaint and you will never be paired with this driver again. Wow. The driver also has a 5.0 rating... despite his harassment to me trying to convince me to wait 20 minutes. Worst off, if you cancel for something like that, Lyft tries to charge you a cancellation fee!
Lyft Satisfaction Survey
by Ridiculous App Nickname on 2020/02/29 21:40
When in need of a ride, Lyft is normally very reliable and I have gotten wonderful drivers most of the time. However, when leaving home from Decatur, GA., I experienced a driver (Juan) who accepted my ride request and had me waiting approximately 15-20 minutes and then he wound up dropping my request. My request was to the airport, so I cannot express strongly enough how every minute counted. After his terribly inconsiderate cancellation, I was initially assigned to another driver who was 13 minutes away. I cannot tell you how very frustrated I was with Lyft at that moment. Fortunately, Lyft then found me a closer driver (Lashon) who was only 4 minutes away. Lashon was GREAT and got me to the airport in plenty of time to catch my flight but I still can’t get over Juan accepting my ride request only to have me waiting in vein for 20 minutes wasting my time AND jeopardizing me catching my flight. I would certainly like to see him reprimanded and definitely want him BLOCKED from ever picking up another ride request from me in the future! And this guy supposedly have a 5 star rating? I don’t think so. Very disappointed with that terrible experience 👎🏽
Best Tampa transport in FL Especially Ybor
by Kyleigh a Math Tutor For Hire on 2020/02/25 08:15
I have quite literally taken hundreds of Lyfts from Old Temple Terrace to Ybor and never once have I had a driver that hasn&#39;t been kind and accommodating. We prefer to get out a little before the main walk through of Ybor so our driver doesn&#39;t have to navigate the causeway of drunken idiots rambling along 7th as that is largely a pedestrian walkway. On our way home, our drivers are just basically kind to us even if we aren&#39;t 100% sober which we greatly appreciate. We have never felt taken advantage of or used by our drivers with this app and I think it has to do with the company ethics over Uber, which pay their drivers the minimum but can&#39;t live without tips, vs. the no pressure extra tipping system of Lyft. However, please tip your drivers if they provide the basic services you require as we all live in the hellscape of late stage capitalism and must rely on each other to take care of those in the service industry. Thanks for reading if you got past &#34;late stage capitalism&#34; and stayed with me. And thank you for tolerating my run-in sentences!
Horrible!!!!!
by Brittaney#discouraged on 2018/09/26 12:41
My 17 year old daughter took a ride from 𝐋𝐲𝐟𝐭 and the grown married man starting hitting on my kid!!! She said”I am only 17 and just turned 17 and said I’m not interested at all your way to old and I’m in a relationship” he STILL kept saying stuff to her, totally freaked her out so then that night around 3am this 𝐃𝐫𝐢𝐯𝐞𝐫 found her on FACEBOOK, message her saying how he wanted to see her again and he remembers exactly where she lives!!! He even told her he lives close by(a coupe streets over to be exact) and could sneak away from his wife anytime for her!!!!! It took 𝐋𝐲𝐟𝐭 5 days to “email” me and when I asked over and over for a phone number so I could call them they would not give it to em and would only communicate through email. I am beyond angry, scared and soooo frustrated!!!! I know we can only do as much as we can do when hiring people for stuff like this(meaning Backgroud checks and so forth) but when I reached out to them (I emailed 4 times in 1 day) saying what was going on(I’m also worried about other kids riding with this guy) they acted like they didn’t even care!!! Went on saying how they’re sorry for MY INCONVENIENCE!!!!! Are you seriously saying inconvenience???? Anyway, I have had some great drivers with 𝐋𝐲𝐟𝐭 but for there customers service to be like that... I still can’t believe it!
Very displeased
by abiagil25 on 2020/02/20 15:07
I ride with Lyft at least four times a week for my job from my home to work it’s very trackable Lyft can see it’s a very consistent drive I was scrolling through Facebook and I saw a Lyft drivers were overcharging their customers and fraudulently collecting money by stating that the customers requested to go to this place to that place but we really didn’t I thought oh what the heck I’m sure this didn’t happen to me I go I check the most recent ride I took with Lyft this happened to me a woman named Kelsy was my Lyft driver I’m in recovery and I could tell that she was on drugs I didn’t think much of it at the time it’s her life she got me there safely it didn’t matter but then I find she fraudulently overcharged me the fact that they have the ability to do this without the customer being notified I don’t like. I don’t feel comfortable choosing them as my transportation company I won’t be using Lyft for a very long time if ever again and I really hope that they do discipline that employee she’s on drugs and stealing from customers that within itself is very bad I can’t contact them it’s sad that I can’t even find a phone number to contact them about I can’t email them and that’s even scarier so be very careful in choosing left and make sure after every ride your checking how much it came out to
Needs a lot of work
by Demothness on 2018/12/11 02:15
This service would be better if: 1. If drivers didn’t lock down pickups while currently dropping off another customer, typically adding significantly more more time than a customer would be waiting otherwise. 2. If drivers would stop using third party apps for directions. Or at least act like their passengers are trying to get to their destination promptly. No one orders a pickup with the intention of a 10 minutes ride taking 25 minutes while the driver takes the scenic route. I shouldn’t have to express that I’m in a realistic hurry to a stranger. They should understand that’s the implication of ordering a pickup, that I want to reach my destination promptly. 3. If drivers would quit driving ridiculously large circles around a neighborhood, only because they get penalized for taking u-turns. I literally watched a driver pass my location by 30 feet, but instead of turning into one of the many parking lots at my school to turn around, the driver just kept driving, around an entire college campus, to try to pick me up. When I watched this add 7 minutes to the trip I canceled. These inconveniences, at customer expense, defeat the purpose of paying for a service as simple as following a map that’s so easy to read.
Blind Person Friendly
by KatLBerg on 2018/07/30 19:54
This was my first time riding Lyft, I was very hesitant in trying this type of transportation. I have heard horror stories when it comes to Uber, so I didn’t know if Lyft would be the same. I found out that my reservations were wrong. I had a driver that came to me with a friendly smile and was able to take care of my luggage and help me out. He also had a clean and refreshing spelling car. We had a professional yet friendly conversation that entertains a quick ride to where I needed to go. He drove safe and I feel comfortable riding in the vehicle. Also, I made reservations for a ride but it was unsuccessful, I was not worried because of the fact that Lyft communicates through text message. So, I was informed throughout the whole process. I then ended up making another ride and immediately within three minutes was able to get transportation to where I needed to go. I will definitely be using Lyft in the future above any other transportation. A great experience for first-time user. I have found my alternate transportation from cab and Acess.
App needs work, Ride/drivers great
by summersyntax on 2018/09/05 19:24
Dear Lyft - I hope this helps to improve your app! I tried to edit my ride, then cancel. The app had automatically imputed my home (understandably!) instead of my intended pick up point at the car repair spot; when I realized this, I tapped ‘edit’ which only shows a map instead of my pre- designated destinations - the addresses which I don’t know - hence pre- designated. Why doesn’t the app list them with an option of a map? Or easily allow one to choose that list? Could not quickly find this option - not user friendly. When I tried to cancel, it showed ‘fee waived’ but without saying I had only 2 minutes to cancel - this should be clearly stated with a warning in RED. Thinking the fee would be waived, and I had time, I tried calling the driver; he was no help since he only goes by the inputed map and didn’t know the street where i wanted to meet for the pick up. So I canceled - but then the app showed he was coming anyway, which was confusing since later on I discovered I was charged the cancel fee - plus, it asked to rate the ride - the driver was faultless here and got 5 Stars. I was upset and frustrated, late for my appointment. I hope this is useful- will update rating when improvements are made.
Can’t get in contact with nobody
by NicozGiGi on 2019/12/11 14:26
I first used Lyft because I had heard so much about it being that I’m disabled and can’t drive it was a way for me to get around places. I used your service in March 2019 and for some reason my phone showed the charge but wouldn’t accept my payment. And I had someone else do it on their phone and it went through. The driver came and he was very nice he took me too Hobby Airport. When I got to St. Louis, Mo. I tried to use Lyft again, and it saying that I still owe for the ride I paid for. And I had to catch a taxi home because it was late and no one could come and get me. Me and my son have sent email after email to no avail. I have the proof that payment was received by Uber and it came out of my account so why is it still saying I owe is beyond me. I tried to use it Monday now that I’m back in Texas and they’re trying to charge me for the ride I want to take and for the ride I initially paid for. I would love it if someone would look into this matter. I have all the proof you need to verify that the transaction went through. PLEASE HELP ME!!!
***FORCE PASSENGERS IN APP TO VERIFY THEIR DRIVERS***
by Sanket. P on 2018/09/03 20:52
I am not rating one star just because I, as a driver had a bad experience. It is only to get the app developer’s attention so that some serious changes could be made in be app meant for passengers. Being a Lyft Driver, I had the inconvenience of an irate customer who did not think twice to check for the license plate of the ride he had requested from the app and somehow had three ride requests cancelled before he got into my vehicle out of his own frustration. The passenger, being a 63 old, huge &amp; hefty man, who had a hard time walking five steps towards his Lyft ride was completely unwilling to get out of my car even after realizing he GOT THE WRONG RIDE the fourth time around. I do realize and am guilty of the fact that I had to drop him home which was only 8 minutes away by being offline and missing the rides which could have paid me a lot more than the wrong one. This is a humble request to the developer to PLEASE add a feature for the passengers which will force them to verify the license plate and the driver in the vehicle before the journey begins as this could end up being a lawsuit by keeping this loophole exposed for passengers. Sooner or later, the passengers will find out about this and someone out there will find a way to use this for their advantage.
Latest update causing accessibility issues
by RayAllDay87 on 2018/05/31 14:02
I just started using this application this year and converted from Uber. It has been quite a difference and I have been extremely satisfied with this ridesharing service up until last week when the application was updated. The changes to the interface has affected the overall accessibility for the visually impaired. This application was not the most accessible prior to the update, but it was usable. Now, the application has become more stressful to use because certain things are more difficult to bring up such as the option to split a fair and other things. The previous version was at least consistent and I knew where to find things. This update rearranged certain functions of the overall experience has made using this application quite difficult to say the least. Please go back to making things how they were because if it comes down to having to just stop seizing to use this service; I have no issue resorting to this or even dare I say returning back to Uber. Thank you.
Lyft is on its way to creating a professional driving culture
by Kiggers on 2017/12/05 14:45
Overall I’ve been satisfied with the quality and professionalism of drivers. Clearly Lyft is working with their team on ensuring drivers are prepared to act as a representative of Lyft rather than someone who simply has some time to pass and takes said person from point A to point B. The added accommodations of bottled water, mints and reading materials all make a difference - I wish all drivers were required to provide this. Still - some drivers are clearly more interested in providing stellar service and treating this as a job than others. That being said, I wish there was a way for Lyft to allow for a user to request a particular driver for a month since many users have made a connection with a ptocular driver here and there. If even be willing to pay $1000 a month or more to secure a particular driver that I have made a connection with since I use Lyft 14 plus times a week. It would be a great convenience for those who don’t want to have a car but have the comfort of a set driver.
First Lyft Request a TOTAL bust!!!!
by 3justme3 on 2018/06/22 13:13
UPDATE -a week and a half later- : Customer service is awful. All I get is what is probably a stock answer. They continue to tell me a charge to my MasterCard was not authorized when the bank for my MasterCard told me the day of the incident that the charge WAS authorized. All I would really like is an apology and for someone to look into what must be a system problem. - I added the Lyft app and attempted to use Lyft as it came highly recommended. I requested my first Lyft at LAX after collecting my bags and was told by the app that Lyft was having trouble with my payment method. It said “try another card,” so I had to enter another card at the airport, and got the same message. I thought if had to do with being 3000 miles from home and maybe they blocked the cards. Called both banks and was told everything was fine with them. One of the bank reps specifically said that the charge came through and the bank AUTHORIZED the charge, and I got the message from Lyft that the card was a problem. My brother got me a car, and the driver was great, but I spent an extra hour at LAX for no good reason because of Lyft. I’ve read online that people have been experiencing this since at least 2013. One person in 2017 said the problem has been an issue for that person for a YEAR.
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