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App name
Lyft
Description
Try Lyft for a friendly, affordable ride whenever you need one! Use Lyft to travel to your destination and enjoy the best carpool of your life with our trusted and highly-rated drivers. Request a ride with the tap of a button and get picked up by a nearby community driver who’ll take you to your destination within minutes. Yes, it's that easy. EASY RIDE SHARING • Open the app and request a ride, • Our driver will be there to pick you up in minutes. • Get a ride and travel wherever you need to go – it’s as simple as that! TRAVEL THAT WON’T BREAK THE BANK • See the cost of your ride in advance. • Pay for your ride directly within the app. DRIVE SAFELY • All Lyft drivers pass comprehensive background and DMV checks. • Rideshare drivers are rated by passengers and only the highest-rated drivers are allowed on the road. • Lyft provides a first-of-its-kind $1M liability insurance for total peace of mind. Join the millions who’ve taken 5-star rides. Find reliable transportation wherever you travel. Download and get a lift today! — What people are saying: "Ride-sharing programs like Lyft are providing commuters with less expensive and more social ways to get around. Users log into the app, specify where they’re heading, and a background-checked driver picks them up for less than a typical cab ride." - TODAY Show “Lyft is a real community — with both the drivers and riders being inherently social — making real friendships and saving money.” – Time "In a city where taxis can be scarce and… black town cars are rampant but expensive, Lyft has quickly gained visibility due to low prices and quirky branding." - Ad Age "Lyft's focus on the everyman has recently extended to the wildly successful lyft line carpool service aimed at commuters, which offers discounts of 30% to 60% for sharing a Lyft ride with others." - Fast Company — Prices vary based on market condition. By downloading the app, you agree to allow Lyft to collect your device's language settings.
Location
by WinqAtMe on 2019/02/16 07:02
The biggest problem I’ve had was location. To be fair, I’m in an old location trying to “keep up”. I hate to compare, but everyone I’ve called Uber, they neverrrr find me. With Lyft, I am aware to give them directions but they never seem to need it. They always find me smoothly and even living in a town home where a unit number is required, they still find me at the fastest pace. Thank you Lyft! I will ALWAYS choose you first!
Lyft
by BabyG55 on 2019/02/16 07:02
Awesome App
Great
by PGH D-Man on 2019/02/16 07:00
Great!
Awesome Driver
by I don't know a nickname but hi on 2019/02/16 06:55
Could not have been a better experience!
Driver cancelled us and picked up others.
by dj27san on 2019/02/16 06:17
We had a driver cancel our ride and had to wait an extra 20 minutes for the next lyft in the rain. We saw him drive by with others in even!!
Lyft maps wrong location
by Beefmister13 on 2019/02/16 06:13
I used lyft for the first time cause I was at a ducks game and supposedly lyft give you $5 off after the game for a ride but it was the same price that my Uber was to the game so either they are really high priced or they did not give me the discount. Also the Honda center was in the wrong location on there maps and showed it on the on ramp to the freeway so I had to walk a block to there pick up location once I realized it was an on-ramp I had to edit the pick up and had to walk back the block to a different location that was still not the Honda center parking lot. Not a fun first trip maybe I should stick with Uber!
Great rides!
by who'sthatguy? on 2019/02/16 05:57
Drivers are nice and app is easy to use, what more can ya ask for?
Good services needs more female drivers
by Kingdomisinme on 2019/02/16 05:51
Good Services needs more female drivers.
Friendliest driver
by JustinTJackman on 2019/02/16 05:44
One of the friendliest drivers I’ve had the pleasure of meeting!
Great service
by salus25 on 2019/02/16 05:40
I appreciate what they are doing and what great service the have and how well they do background checks on their drivers for our safety.
Always a good experience
by TheSpinCycle on 2019/02/16 05:35
I’ve used Lyft a lot and I love it. Decent price and great drivers. I’ve yet to have a bad experience so far.
Very nice gal
by C. Adelle on 2019/02/16 05:30
Sweet driver. Very timely 👍🏻👍🏻
Never had a bad experience
by Lucky Space on 2019/02/16 05:29
In large cities where parking stinks or short runs on work trips that rental cars would be a hassle, Lyft saves the day. The app has improved over time and the coupons are nice. The drivers have been great! My first choice in ride share
My experience
by bobbibli on 2019/02/16 05:14
Lyft was amazing until recently I got charged for rides I did not take. I still can say wayyyyyy better than Uber.
DB
by Xander801 on 2019/02/16 05:11
Overall a great way to get around when you are drinking or planning to drink. Don’t drink and drive it not smart be smart get a lyft 🤓
Should engineer better!
by skutta3000 on 2019/02/16 05:11
What is really sad is that Lyft’s algorithm is so flawless that in a rust request lyft can not compensate for these timelines. Lyft if you read these requested you should optimize and engineer a better way to make understand how to compensate the driver and the customer!
Reclamo
by Marcolven on 2019/02/16 04:57
Previo a este viaje solicite otro viaje indicando que el servicio era en el complejo habitacional pero desde el edificio 9. El vehículo llegó a la entrada del edificio, pero NO ingresó NI llegó al edificio 9 (de la entrada del complejo al edificio 9 hay aproximadamente 0.4 millas
LYFT 100%
by Genesisxo on 2019/02/16 04:36
I recommend Lyft instead of Uber. Great prices and promotions
Know
by ok woooooooo on 2019/02/16 03:44
Ok
Always check the pickup address.
by cmheroix on 2019/02/16 03:26
I love Lyft but on several occasions I have chosen “current location” and they have sent the driver to the wrong place. Then they charged me a no-show fee, even though I was exactly where I said I would be and I tried calling and texting the drivers. A lot of their drivers don’t speak English very well which makes resolving simple issues like this a problem.
I always have a bad experience
by Camren12 on 2019/02/16 03:21
Bad experience every time
hawaiians are trash
by PiNeApPlE8080808 on 2019/02/16 03:18
and so is my mother
Superior to Uber
by Sundevilblonde200 on 2019/02/16 02:48
I’ve had great experiences with Lyft, where I’ve been disappointed by Uber almost 100% of the time
No show
by srassadi on 2019/02/16 02:29
My lyft was late and no show, I called and texted and no reply, I was going to the airport and time was of essence. Five minutes wait time turned into /5 minutes and no reply to my calls and texts
BETTER THAN UBER
by ferserjac on 2019/02/16 02:15
why haven’t I downloaded this app sooner
First time using Lyft
by Jane from Philly on 2019/02/16 02:13
What a fabulous experience and Shateek what was great and I hope we get him again as a driver.
Great person
by Tanisima on 2019/02/16 01:42
It was 10 min drive, but it feels like 2 min. The driver is very friendly, clean car and it was pleasure meeting with him. Definitely recommend him.
Ugh
by KJay12! on 2019/02/16 01:36
Lyft is honestly ok and that’s it. The drivers are awful and they’re ALWAYS late or can’t figure out the pick up area. It is what it is.
Fantastic job
by rooky3 on 2019/02/16 01:36
Enjoyed the ride & conversation with James
Keep the 50% rides coming guys !!
by Kat Jacobs on 2019/02/16 01:29
LOVE LYFT !
Convenient
by andy los angeles on 2019/02/16 01:24
I love how convenient and elegant Lyft rider is
First time
by ACinNJ on 2019/02/16 01:12
Usually use Uber but wanted an option. Satisfied.
Lyft is fine
by Cocijo5000 on 2019/02/16 00:51
It's better than uber. Expanding in this, there really needs to be a feature where the rider can send an instruction to the driver before Lyft assigns a car so that riders can better inform the driver where to go because the gps can be craptastic at times. Literally ask users or active users/drivers of Lyft and it will be unanimous when Lyft sends cars down alleyways far away from the actual street. It’s unfair for the driver to take a review hit because Lyft’s GPS messed up and unfair for the rider to believe the car is coming to where they expect it to, only to have to hustle blocks away. It’s great there’s a feature *after* the ride is assigned but it would streamline the whole process if I could just be like “yo it’s this street not the alley way thanks!”
She is a hoot
by 6 old peeps on 2019/02/16 00:49
Fun time
Good drivers
by Rudyfoes on 2019/02/16 00:43
I enjoyed my ride
Great driver!!!...but App needs work!!!
by alwisch on 2019/02/16 00:36
App wasn’t clear that a direct single ride to airport wasn’t available. I was on my way to the airport and it should have been more clear that it was a shared ride so I could have opted for alternate transportation. Didn’t realize it was shared until after I was in the car and stopped to pick someone up and drove all over Seattle in Friday commute traffic. This was extremely stressful, I got car sick and cut it way to close to flight departure. If direct rides aren’t available it should stay this, especially for people going to airport. It took three times as long to get to airport and it was beyond stressful!!! The driver had to drive like a bat outa XXX to get me there on time but the app should be more clear!!!
Perfect timing
by lakwjfbooiiw on 2019/02/16 00:27
Very polite. Good driver. Clean car.
Always reliable
by Ideapete on 2019/02/16 00:15
Never worry about transport Lyft is there when you need it 😊
One flaw
by SonoranSon on 2019/02/16 00:11
Can’t edit pickup location. The GPS put me 50 yards away. The problem is that 50 yards was on the other side of the lake
Driver
by PLarry2001 on 2019/02/16 00:02
Great driver!
Excellent experience
by Trudy101 on 2019/02/15 23:43
Top class!
Using this app is easy & painless
by iO'h0rus on 2019/02/15 23:37
Uber is my point of reference since it was the first (and for 3.5 yrs the only!) ride sharing app I depended upon. After several, consecutive, trouble-free rides with Lyft; I feel silly for not trying it sooner. So far, no complaints. User-friendly, and similar enough to the Uber app, making transition between the 2 remarkably smooth and hassle-free.
Good driver
by vero3684 on 2019/02/15 23:32
He was very nice fast and took me to all the stops I needs to go to thank you very much if I had extra money I would leave you a tip
Review
by Oracle123! on 2019/02/15 23:23
Great driver, on time, very friendly, 5 stars
lyft driver was amazing
by .. jasmine on 2019/02/15 23:14
he was amazing, great conversation and overall good energy
Tonight’s Ride
by Elle Em Es on 2019/02/15 22:46
I prefer the service. It’s better than a taxi ride!
No way to show I was in car
by Chisgule on 2019/02/15 22:39
I am in a ride now where I successfully connected with the driver at the airport but because they didn’t have reception Lyft never figured out I was in the car. The driver felt like they had to drive back to the pickup for the app to register I’m in the car. Added 15 minutes to my trip. Super lame. No option in app to show I had already gotten in the car.
Review
by ladygert on 2019/02/15 22:27
Driver was very helpful with my walker that I need for balance. He also helped me load and unload my medium size oil paintings at the framers. This was my first time with Lyft. I was very impressed with your service.
Fees???
by Reddjagg on 2019/02/15 22:24
This was my first Lyft ride. I’ve always used Uber. With Uber the quoted fee is the final fee. With Lyft the quoted fee was increased by almost $10 in fees. I will go back to Uber.
So far, so great
by BB Vstar on 2019/02/15 22:09
I just took a job in August in Charlotte, NC. My schedule is Monday through Friday and I take a train home on weekends. My first time trying a ride service I called Uber. After over 20 minutes with no driver available I drove my company van to the site where I work as it is closer to the train station. Tried Uber again, and after another 25 minutes with no absolve driver I called Lyft. I had a ride in 5 minutes and made my train. Since then I have used Lyft several times, with an 8 minute wait for pick up. Thanks Lyft.
Awesome
by Oh Tee on 2019/02/15 22:06
Great app!
Long time Uber user first time Lyft...Impressed
by Deavodog on 2019/02/15 20:54
We’ve taken half dozen trips this vaca with Lyft Impressed with friendliness of drivers, informed and safe service.
Nice
by thechiilydude on 2019/02/15 20:54
Never used it before but now getting hand of it.
Time
by Liv Willi on 2019/02/15 20:52
drivers take too long to arrive
Lower the prices.
by Jaiiiiii27. on 2019/02/15 20:36
High prices for a shared lyft is unacceptable.
Drive
by IIChance on 2019/02/15 20:25
Each time I used was awesome!
Beats Uber hands down
by gary111 on 2019/02/15 20:00
Cheaper, better app than Uber. Driver was upbeat we had a positive conversation help what a great spin on my day.
Lyft Review
by Tride instructor on 2019/02/15 19:11
Can pickup be at airport terminal? Great driver.
Ms.
by ButRFliesRFree on 2019/02/15 18:48
Today, I had an appt and a friend picked me up to take me their! The Dr. went overtime w her patients and I was late getting through my visit! I call my friend in the waiting room to let him know he could leave me. We have another friend who also needed to see his Dr.;so, he left! Well, I thought I could find someone to come to get me; but, I did not! So, I called another friend to ask about Lyft & how to get a ride home! He told me to get it from the App Store, I went there & downloaded it. But, needed help getting it set up on my phone! I called another friend & she was able to help me set it up as I have a disability in my hands! It was difficult to go back and forth to enter the needed information! Getting started was easier with someone helping me navigate through the process! So, I will use Lyft again when I need a ride and be grateful there are great drivers who are considerate, kind, & helpful & enjoy helping people get where they need to go! Thank you for the services you provide & it really matters to your customers as well as to the company for everyone to be nice and courteous!
It’s Good not Great
by MeatloafSux on 2019/02/15 18:32
It’s cheaper than Uber thats for sure but there is a set time for scheduling a ride, you can’t just choose a time and that be it. Thats really annoying when Im trying to get an estimate on how much it will actually cost for me to get to work in 5oclock traffic. Ive only had it for a day so thats my only complaint rn but its personally a big one for me
Traveling
by Colbie Callat on 2019/02/15 18:30
During my travels to Orange County, Honolulu and other areas that have Lyft services, I’ve found the drivers helpful. Using Lyft services, I found the drivers courteous and safety. The drivers drop me off at safe location.
Better than Uber
by h.jlin on 2019/02/15 18:29
I am 100% bran loyal to Lyft over Uber!! Branding, promos etc are so good! I feel like I constantly have 10% off rides or $10 coupons sent to my email - I almost never pay full price to ride. And the one time my driver was less than ideal, Lyft sent me a $5 coupon to make up for it. Amazing service. And I LOVE that I can round up my bill and have the extra change go to a charity of my choice, what a great idea.
Bad driver
by my iia on 2019/02/15 18:16
Your driver lied n stole money from me
Reliable
by Bessbo on 2019/02/15 17:13
Easy to use with reliable and friendly drivers
Friendly app✌️
by chimionie on 2019/02/15 17:07
Anytime any day
Tired of UBER
by Action packed@ on 2019/02/15 16:59
Been using UBER for 3 years. Lately I was consistently getting a call from the UBER driver asking me where I was going and then canceling the ride. Also it was taking a lot of time because the driver would accept but still took awhile dropping off someone e else. I’m having none of those issue with Lyft.
Very pleasant driver!
by arshona on 2019/02/15 16:43
Experience was awesome
Prompt, Tidy & Polite
by BuildingWithNoName on 2019/02/15 15:51
My driver was awesome. Car was very tidy and experience was on point and on time. I hope to get Michael again as a driver. Cheees
Connection issues
by Coach JasonAdler on 2019/02/15 15:42
Sometimes hard to connect
Thankful for Chad
by chamorro in west virginia on 2019/02/15 15:38
Chad was awesome, friendly, & made us feel very comfortable. Chad went out of his way for us, we appreciate his kind heart. Thank you Chad for being a great Lyft driver.
Very easy
by nateb2626 on 2019/02/15 15:37
Very user friendly. Love how you know the price upfront
Works good
by jeffa2112 on 2019/02/15 15:20
The app works good except you need to be able to tie a flight number to a scheduled ride. If the flight is delayed you do not have a mechanism to change scheduled pickup time.
Jmriff
by jmriff on 2019/02/15 14:45
Great ride
Great experience.
by Izzy coco on 2019/02/15 14:13
Had not rode with Lyft before. Drivers were prompt, courteous, great drivers with Excellent navigation skills! Thank you for a great experience. Oliver was very savvy about getting around town in rush hour to avoid traffic snarls. My driver before sooo thoughtful and courteous.
Lyft
by hfrthgsjjghurddygv on 2019/02/15 14:07
To expensive
Super in love
by Jfjdhdjfnfbjxbfbfjdbfbfj on 2019/02/15 13:59
Super convenient, always on time, very fast, inexpensive, safe, friendly, clean.... I love how you can see where the driver is on the map🚘. Also how it gives you a description of the vehicle and info on the driver including a picture📷, no cash💵👍 everything is already paid for on your card💳 and you know how much it’s going to cost before you even start the ride and they even give you discounts💰❤️😍
Pick up situation
by Tyler.B.H. on 2019/02/15 13:33
I enjoy Lyft but this morning, it kept canceling drivers on me and finally the 4th driver came to pick me up.
Prices
by chelleymay on 2019/02/15 13:26
I use lyft too much for these prices you guys are expensive for loyal customers
Great service
by TurtleS0Upee on 2019/02/15 13:23
wow where was this service when I was young
Lyft is too expensive now
by lyftisoutofcontrol on 2019/02/15 12:58
It seems like the more you use the app the more expensive the rides get it used to be 6 dollars just to go to the mall or Walmart because it was so close to my house now it’s almost 20 dollars for going and coming and also going to my job I hate this app now taking soo much of my money might as well take a Uber!
I love it right now 😁
by young smiddy on 2019/02/15 12:42
I love it right now 😁
Ms. Tamika our shero
by STORM1021 on 2019/02/15 12:01
Today started out not so great for me and due to having a whole car but still having to depend on someone else to get me to work due to our horrible Michigan roads that caused a blow out not once but twice within 24 hours I was just fed up. However when Ms. Tamika picked us up her spirit/vibes was truly amazing, she was very kind and compassionate about my whole situation. She encouraged my day and got me and my son to work safely Thank You so much I truly appreciate your positive vibes this morning🙏
Lyft ride
by nikki duval est. on 2019/02/15 11:49
The best thing every!!!!
Amazing
by Batmanda32 on 2019/02/15 09:55
Amazing customer service and a smooth rides I appreciate the driver very much, will returns.
debit card
by Princess Nyree on 2019/02/15 08:41
why dont acxept debit cards no more they only do credit cards
Good Service
by Toya901 on 2019/02/15 08:38
I started taking Lyft do to my truck having a blow out on the way to pick up my daughter from school. So, I parked the truck at my mother’s and took a Lyft from there. Ever since then I been wanting to be Chauffeur around town!
The four Ps!
by hannabear on 2019/02/15 08:38
Professional, personable, pleasant, and prompt!
App
by Jennaceballos on 2019/02/15 06:52
Feature of tracking the driver is awesome!
Awesome!
by caittmacc on 2019/02/15 05:53
Chris was an incredible driver!! Very good experience!
Las Vegas visitor
by Roscanns on 2019/02/15 05:53
Used Lyft first time in Vegas. Easy to set up app. All drivers were great. Rides came quickly. Sharing rides saved money and were fun. Only problem was app navigation issues in area of Venetian, Ling casinos area so watch your texts and communicate with drivers if any errors.
Quick and excellent driver !!!!!
by Fibrofarm on 2019/02/15 05:47
So speedy to get me and excellent driver Martin !!!! ❤️❤️❤️❤️❤️❤️
So Easy!
by blauck bauch on 2019/02/15 05:27
This was my first time using Lyft. I was really surprised how simple and easy it was!
Lift is great
by mtg@23 on 2019/02/15 04:53
Good service nice people
The most helpful
by Virginia Love on 2019/02/15 04:52
Very accommodating Lyft Driver
1st time
by Janceei on 2019/02/15 04:38
1st time great experience
LYft is better the Uber
by 11111--111111117777 on 2019/02/15 04:35
I’ve had much better luck in BHM form LYFT then uber. Keep growing
Awesomeness
by poshbrandmgt on 2019/02/15 04:31
Car Smells Amazing! Great personality.
RipOff
by Envy479 on 2019/02/15 04:27
Drivers say they picked you up when they did not and they charge you and there is no live person to talk to and you have to wait five to seven day to get your money back horrible customer service will not use again
Excellent driver and on time
by jpatronik on 2019/02/15 04:08
Excellent service
$10 coupon: RIDE784
by ElementPro❤️ on 2019/02/12 15:43
First of all, if you haven't taken a ride yet make sure you use the coupon "RIDE784" to get $10 off your first ride!! Enter it right before you request a ride. Go to the Payments tab in the app and enter the coupon there. Might as well try it out since it probably won't cost you a thing!! The app is simple, easy to use and intuitive by design, giving you important info like the driver's face, phone number, and car make and model. It's amazing how quick and seamless the entire process is. A car comes to your door within minutes of pressing a button!!! The drivers are real people, they are very polite and their cars are clean! Some even come with complimentary water, gum and candy! Even if you want to charge your phone, a lot of drivers have phone chargers at your ready!! Lyft is definitely cheaper than your average cab. After all this, I don't see why you would ever use a yellow cab again. Even if you want to get a black car on the occasional night out, it's still cheaper and more convenient than hiring your own private driver. The customer support is also fantastic. I got overcharged on one of my trips and I didn't have to say anything more than a short comment on my driver feedback to get a full refund. I'm very happy and I hope Lyft continues to exceed my expectations in not only the app but customer service! I also prefer Lyft much more than other competitors, mainly because they have so much more supply and cars are always just a few minutes away!!!!
$20 coupon: RIDE827
by CoinbaseLover💰💰💰 on 2019/02/12 15:45
First of all, if you haven't taken a ride yet make sure you use the coupon "RIDE827" to get $20 off your first ride!! Enter it right before you request a ride. Go to the Payments tab in the app and enter the coupon there. Might as well try it out since it probably won't cost you a thing!! The app is simple, easy to use and intuitive by design, giving you important info like the driver's face, phone number, and car make and model. It's amazing how quick and seamless the entire process is. A car comes to your door within minutes of pressing a button!!! The drivers are real people, they are very polite and their cars are clean! Some even come with complimentary water, gum and candy! Even if you want to charge your phone, a lot of drivers have phone chargers at your ready!! Lyft is definitely cheaper than your average cab. After all this, I don't see why you would ever use a yellow cab again. Even if you want to get a black car on the occasional night out, it's still cheaper and more convenient than hiring your own private driver. The customer support is also fantastic. I got overcharged on one of my trips and I didn't have to say anything more than a short comment on my driver feedback to get a full refund. I'm very happy and I hope Lyft continues to exceed my expectations in not only the app but customer service! I also prefer Lyft much more than other competitors, mainly because they have so much more supply and cars are always just a few minutes away!!!!
*rachie87*
by *rachie87* on 2017/10/06 14:49
I’ve never used this kind of service before and I was a little leery, last night was my first time writing with them. They are incredible! I am legally blind so they were very helpful, kind, polite, friendly. They got me to where I was going and more, they even help me to the door and inside. This is a service that needs to continue to be used, especially by those with disabilities-visually impaired/blind. This is a very incredible, important, untapped resource that needs to continue to be used. It’s incredible and a lot of other people should be using this. Last night, I paid under $20 for around trip. It’s incredible, if you would try any other cab service they would charge you even more than that. Their rates are extremely fair and since they have projects going on you’re not wasting your money at all. It’s also very incredible and awesome that they’re also doing the round up, which is where the rounded up to the nearest dollar and the difference will go to a charity of your choice. You can even write it off as a tax deductible, most of them will tell you if they are or if they’re not. I’ll definitely continue to use their services, I’d also recommend this to anyone in a heartbeat.
Almost perfect
by Jerricio on 2018/01/28 23:26
If I could give four and a half stars I would. The only reason for a half star off of five is because how their scheduling works. I travel nearly every week for work and I really enjoy the convenience of Lyft to the airport (about a 35 mile ride). Since I am usually leaving the house around 3:30 am to 5:30 am I schedule my ride the night before. The problem is I never get a confirmation that a driver has accepted my route until about 10 to 15 minutes before they pick me up. Every driver has indicated that they accepted my route the night before, so why was I not notified then? I’m not looking for the specific drivers name or make of car, it would just be nice to know that a driver has accepted. Why this is important: Recently Atlanta had forecast of possible icy conditions around the time I would be leaving for the airport. But up until about 15 minutes before I was to leave I had no idea if any Lyft drives were actually working (which would be completely understandable given the weather situation). Had I been given a confirmation when the driver accepted, a lot of anxiety could have been avoided. Please update the app and procedures and I will be happy to give it five stars.
No watch app, inconsistencies and crapy promotions
by Mom24monsters on 2018/07/26 05:43
First, let’s address the fact that there still is no watch app. It was great when there was, and you would think that since the Apple Watch came out with the cellular version so that people wouldn’t have to have their phones with them at all times, Lyft would think about this and make it so that people wouldn’t have to have their phones as appendages, but apparently not. Lyft has move backward in time and regressed to only requiring phones. Then, no matter how many times I have updated my app, my app looks different than my husband’s, though we have the exact same phone. It doesn’t just look different, but I’m still stuck with that stupid gang sound that is so outdated. Lastly, if you’re going to give a 25 or 50% discount, then give a 25 or 50% discount, and that means on everything, don’t add the fees after the discount. Lyft could afford to eat 25 or 50% of the fees as well, making it less confusing when trying to figure it out. 25 or 50% usually means I only get a sixth off when i’m getting 25%, and a third off, when I get 50% off when doing the mathwhen you add in all the fees. Makes it hardly worth it to me. Makes me wonder what I fought for when fighting to get ridesharing here a few years ago.
Order process more confusing
by Than Davenport on 2018/08/04 18:40
I’ve been using Lyft for about 2 years now and it’s a fantastic service. The latest update has done wonders for the graphic identity of the brand and it looks especially good on my iPhone X, they’ve done a good job of integrating the notch into the design that makes the whole app feel purposeful and user friendly. One thing they changed, however, and have made much worse in my opinion. They changed the order sequence from ~dropoff lovation>pickup location>size select and confirmation~ to ~dropoff location>size select>pickup location and confirmation~ this has made the buying order process much more confusing even for an experienced Lyft rider. The final order screen should always have the approximate dropoff time and the expected cost on it, in my opinion. With the latest update the final order screen simply asks you where you’d like to be picked up and honestly this makes no sense to me. The last purple button before you’re charged doesn’t even say “order Lyft” it just says “confirm pickup” which has led me to accidentally order a Lyft when all I wanted to do was check approximate times and charges for a Lyft I would be taking later in the day. I think if this aspect were changed it would round out the app perfectly and make it deserving of 5 stars.
50/50
by Tiger K-The Krying King on 2018/09/04 15:14
Lyft can be a fantastic experience or it can be a nightmare. A good portion of the time their drivers are fantastic. I use single rides mostly however their share rides, when I have time, I used to use. Not anymore. Be prepared to have the driver take you way out of the way before you get to your location. It’s s simple fix . The company mainframe algorithms should be programmed to pick up rides only going in your direction. I live in NYC. That wouldn’t be hard to do. Uber does this easily. Also, I’ve encountered hostile drivers and clueless drivers who have no idea where their going. I had a driver take me, on a single ride, to JFK and go from Williamsburg all around Queens the wrong way even after I told him the route to take . 50% of the time, Arrogant and clueless drivers. For some odd reason Uber has a better screening process for their driver and they are much better informed and trained drivers who don’t gave to rely on GPS alone to get you to your destination. Lyft should consider hiring seasoned ex-NYC Cabbies instead of Cats that have no experience. Would you hire a Plumber to do an Electrician job? No, you wouldn’t. I hope for Lyft sake they step up or I will cease to continue to use them. If they implement change , I’ll be happy to continue. And get a customer help line with live operators . Get with it !!!
Ride Scheduling System is Unreliable
by Caramelatte on 2018/08/19 23:31
I’m almost satisfied the Lyft app, however, requesting a ride can be so difficult for me. About five times a week, I need a Lyft to get me to my SAT tutoring session at very specific times. Initially I tried scheduling Lyfts in advance. The scheduling system is horrendously unreliable. Most of the time, drivers arrive way too early, outside of the pickup window I requested. This is inconvenient for me because my destination demands a punctual arriving time. On one occasion, I had to pay a cancellation fee because the driver waited too long for me (note that the driver arrived way before the scheduled pickup window). On the other hand, drivers plan to arrive later than the pickup window. I’ve had to turn away drivers because they were too far. My pickup window would be 15 minutes away, meanwhile, the driver would arrive in 30 minutes... As of now, I can’t even depend on scheduling. Whenever I feel like it’s the “right time” to schedule a Lyft to take me to my location, I just press the ordinary request button. Unfortunately, the calculations of ride time and scheduling are now projected onto me, which makes this feature very inconvenient to use. I have to get to a location that’s 30 minutes away, but instead I have to request a Lyft over an hour in advance.
No Easy Way To Solve Technical Problems
by Stranded in Sylvania on 2018/08/15 15:33
Never had a problem with the service until I needed to change my phone number. It’s been 48 hours in since I first started trying, with no end in sight. There is no way to contact technical support except by email, and they are not especially quick to respond. If you need something straightened out on this app in order to get a ride somewhere, you generally want to get that done as quickly as possible. First, it wouldn’t let me change the phone number until I emailed a photo of my driver’s license to someone. Very annoying, but I got through that. Then, when I actually needed a ride later, I got after confirming my pick up location that I couldn’t request one because my phone number wasn’t “verified.” However, the app won’t let me go through with that last step of confirming a two-factor text message because of some technical issue. No matter what I do, I can’t get that simple concept through to anyone at Lyft’s slow moving, probably non-English speaking support team. I’ve had two opportunities to get rides since I first started trying to get this fixed, and I’ve had to use Uber for both of them, even though Lyft has some 50 percent off deal that I wanted to take advantage of. Switching my phone number on the Uber app was totally effortless, by the way.
Future Rides
by Runnerguy45 on 2018/08/06 05:24
Have clear instructions and work flow for customers trying to schedule future rides. Honestly, it used to much easier to request a lyft for a future date. With the current home screen and user face, it’s hard to see the “schedule” touch point and doesn’t flow well at all. When I’m scheduling a future ride, I want to make that clear first thing, up front, immediately...not be lead on a scheme to accidentally request a ride for “right now” and have to pay cancellation charges. It makes lyft appear a bit shady. Uber has that title. Please revert to customer friendly, simple app services and not try to trick anyone into anything...I use lyft bc I trust it more than Uber. That trust has severely wavered with this recent update. Also a huge downfall: not having an immediately accessible service team. I needed help bc my app updated in the middle of scheduling my ride to the airport 24hrs in advance and, again, I could’t figure out how to request future ride in new update. It was imperative and down to the wire for me to request lyft and the time kept creeping forward (it wasn’t allowing me to request my trip any sooner than exactly 24hrs in advance somehow). I tried to talk to someone at lyft to no avail. I am a loyal customer and hope this message is heard! Otherwise back to old school taxis and I am your target market millenial!
First ride this morning
by Edmond Bear on 2019/01/19 02:19
I had breakfast and set up my first ride with Lyft. The system told me who my driver would be and that he was 10 minutes away. I was watching his progress and it kept telling me he was finishing up with a previous ride. I saw that he turned south onto Hefner Parkway and heading south. The arrival time kept getting longer. 13, 15, 17 minutes then I noticed he had gotten onto I-44 and was heading east. I texted the driver and let him know that I had a 9:30 Dr appt and as it was after 9:00 were we going to make it. He told me that the ride he had gave him the wrong address. He kept getting farther and farther away. Needless to say I was growing very unhappy with Lyft and had never encountered any problems with Uber. I canceled the ride and placed another order. It was 9:10. The lady that picked my up helped to ease my frustrations and made the ride to the Dr very enjoyable. I do not understand why the first driver couldn’t have texted me and let me know there was problem so I could ask for another driver. It all ended all right and I wasn’t late to the appt, 9:28. If he had only texted me, it would have saved a lot of frustration. I have used Lyft 3-4 more times today and everything went like clockwork.
Used to be better
by durph22 on 2018/10/20 22:15
I don’t know what’s been going on with this app, but it has been absolutely frustrating and getting worse. Today I requested a pickup, and automatically it asks if I want to be picked up at work (I’m assuming because I request there a lot), but today I was a few blocks away so I had to adjust where I wanted to be picked up. I set my current location as pickup and confirmed it. I got a notification when the driver was a minute away, I check the app, and he’s at my work. The place I made sure it wasn’t set to pick me up. So I cancelled the ride, asked for the $5 cancellation fee to be reversed, and tried again. I TRIPLE checked that my location was set probably and yet, the driver was set to pick me up at work, the wrong location. This time however, I clicked “edit pickup” and dragged the curser directly over my location, DIRECTLY, over it, clicked confirm and suddenly the cursor automatically moves a block away from where I placed it and then won’t let me change again. So I had to call my driver and give him my own directions to find me. My 10 minute trip quickly turned into much longer. I never had these experiences with Lyft before but recently they’ve been happening so often it might just be worth it to take the bus.
Need an easier way to get receipts for expense reporting
by kwadublin on 2019/01/18 02:23
Been using Lyft for a while when it became my company’s preferred ride share provider. The service itself has been great. My gripe is the receipts you get. The email receipts you send after a ride are totally useless for expense reporting. The format you use doesn’t allow the payment info to print on the page. I even tried landscape mode and it still doesn’t work. You have a zillion business users. We need to attach receipts to expense reports electronically. PDF versions that are concise and under one page are what we need. As it is now, I’m forced to snap a photo/JPG on my phone and then convert it to PDF and then email it to myself. That’s nuts! The email you send takes 3 pages to print, and even then, the format doesn’t have the expense info on it because of the crazy formatting you use. I tried going to my account on your website and there is no ride history data to allow you to get a receipt there. You guys really put no thought into making this easy for business users. If I have to keep doing this I will probably just go back to Uber simply to get receipts easier. I’d gladly talk to anyone there about this. Thanks.
Unreliable
by ArlenHills on 2018/07/15 19:28
I waited over 30 minutes for the driver to “complete a trip” on the way to pick me up...at this point, the car started very slowly heading in my direction, and the arrival time kept going up the closer the driver got to where they were supposed to turn to pick me up, but then they passed my location and continued on, appearing to have no intention whatsoever of picking me up. I decided since I’d now been waiting 45 minutes and could have had a taxi pick me up faster, that I would go ahead and cancel and find a ride through someone other than Lyft. This would have been my 3rd time using Lyft and the other two times were slightly sketchy, in terms of creepy drivers. But since I had a 10% discount for having a 5 Star rating, I wanted to use Lyft anyway. I can tolerate weirdness to an extent...but not showing up when they agreed to pick me up is a deal breaker. So now my discount has expired and evidently they did me a big favor by not charging a cancellation fee??? If anything, I think the driver should have to pay me if they accepted my ride and completely blew me off. Sorry but if I’m told my ride will be there in 10 minutes and 45 minutes later, the driver is passing my pickup point without slowing down or any indication they’re coming back, etc...yeah I will cancel and use Uber or a taxi. And I expect to never be charged for canceling for such a reason.
Drivers not picking up scheduled spot
by fedup rider on 2018/07/21 18:44
I have had many instances lately (most recently last night) that drivers hit the button that indicates they are at my identified pick up spot and in reality they are not AND I am being charged wait time. This has become increasingly frustrating and in some instances when the driver wasn’t at the pick up and I called to question instead of trying to find me they just cancel my ride. This puts me at the end of the que and I have to wait AGAIN for a ride. The most recent ride that did this to me was last night when I scheduled a pickup and the driver (I only have his phone number because Lyft doesn’t leave me the information of drivers that cancel) couldn’t find my pickup location even though it was clear on the map where I was. He wasn't at the pick up location but hit the button indicating he was so I called and he kept telling me he couldn’t get to the pick up spot when in fact there many cars driving past me. I patiently waited and after I called him 2 times he canceled my ride. I had to get another Lyft and wait another 18 minutes- after I had already waited for 15 minutes. This is becoming common and will make me think twice before requesting a Lyft in the future- drivers can’t seem to read maps and understand directions.
Do not pass GO! Collect lyft!
by Ash Chaps on 2019/01/12 11:33
Above all other ride services, I have to recommend Lyft! Prices are more reasonable, response is immediate and without a doubt, ALWAYS, within a reasonable time frame for pick up. I have rarely had a snore personality driving me from point A to point B. These people are kind, out going and all around cool. This is a service industry job. Please remember that. Whatever your reason for requiring a transport, remember that they are providing a needed service and while tipping isn’t required, I stress that you deliver it. They have NO set income and provide you with a convenience you can’t find through public transportation. Take care of those who take care of you. The universe reciprocates kindness in the least expected moments. Also, Uber is a money hungry monster. Lyft is a competitive career with so many people employing themselves through it. Remember remember remember! These people deserve a couple extra dollars for their hospitality. Be kind to others. Be true to others. Be grateful for your advances. And always share your love! Hope this was helpful and encouraging! If not, here’s a get out of jail free card. USE LYFT!
STUPID Cancellation Charge
by FunniestWriterOnTheInternet on 2018/11/06 23:57
I hope the programmers find themselves in my situation one day. I’m currently standing out in the cold rain, I’m soaking wet and I’ve been working a long long day, and I now have to wait 15 minutes for my driver, and he just called and told me he’s going to stop for gas, so it will probably be more like 20 minutes until he even arrives. FURTHERMORE I can’t cancel the ride or I’ll be charged $10 and he can’t cancel the ride at all from his end. Whoever came up with this system is in contention to be one of the most exceedingly moronic idiots on the history of the planet. AND now another Lyft driver has literally pulled up to the curb I’m standing at, but I can’t ride with him because the app is SO unbelievably inflexible. So I’m here with a seemingly infinite amount of time to write a scathing review or your STUPID, useless app. It’s stupid and useless and also you should pay your drivers better. Do you have brains in your heads Lyft programmers? Do you hate your employees and customers? I’ll be deleting this app as soon as I finish this one last ride (if it ever happens) and I strongly urge you, dear reader, to do the same. Switch to Uber, or get a cab, or heck, you’re probably even better off walking if you have 20 minutes like I do. Thanks for reading folks and if you happen to be a Lyft programmer or exec, then please take my suggestion into consideration.
They will rip YOU OFF
by RemB305 on 2018/10/16 23:09
I have recently started to see flaws in Lyft. Like today, I got off work SO TIRED. And I requested Lyft with the last bit of money I had in my account.... and the Lyft APP had glitches! It was showing me the driver was on its way but as she was getting closer she started to turn around and go the opposite way! The car looked lost but also like it was glitches in the app. But once it said the car was almost to me (10 mins later when they first said 3mins away) then the car stopped at a location that I was not at! And I walked a little to look for her! But she was nowhere to be found! So she left and they charged me! I was mad but did it one more time because I needed to get home! But it did the same exact thing, the car wasn’t at my location but the driver said he was, on the app and left me Again! So they told me I wasn’t eligible for a refund! They charged my card twice and it wasn’t even my fault it was the APP. And I was trying to tell them that. So I had to spend my last couple of dollars on the last try and a new man came out of nowhere and said my name and it was the new driver BUT the app didn’t show that he was here! So Lyft I need you to fix this because you guys are taking our money for NO SERVICE being provided! I have never used Uber, but I’m going to.
Cheap Rides for Drivers and Terrible Customer Service!!!
by fulltime Uber Driver on 2018/09/25 09:24
I’m a Lyft and Uber Driver for one year now. At the normal rate, Lyft pays Drivers a hair more than Uber. There is hardly any Primetime and when there is, it’s at a very low percentage except when there is extremely inclement weather. As a full time driver driving for both Companies, the only way to make a profit is through Primetime and Surge, period. A good example of how cheap the driver pay is from Lyft is earlier this week they had an available scheduled ride to take someone from Englewood Cliffs, NJ to Philly, PA for a payment between $101 and $111-that is offensive and highway robbery. That’s clearly a loss to any driver. By the time you factor in tolls, gas, wear and tear on your car and time spent not being able to pick up in PA until you hit NJ, it’s def not worth it. Their customer service is the worst, period. They outsource to the Philippines and they are ALL trained to be very polite but that’s it-no knowledge to assist you. Their scheduled rides are not guaranteed so although you are the “designated” driver, you are NOT guaranteed to get the passenger-outrageous! I hardly turn on my Lyft App and instead drive for Uber more which I might add isn’t much better.
Awful!!!
by Cbachalaaaaakkkkaaaaa on 2018/07/29 23:11
USE VIA OR UBER INSTEAD OF LYFT!!!! This company is not customer friendly at all!!! They’re a true definition of a horrible company that’s only focused on getting rich. Definitely doesn’t care about their customers!!! They are the Comcast of the ride share companies!!! If you choose to do a share there’s a HUGE CHANCE that you’ll end up having to double back to get another passenger or they’ll have you go in circles to get another passenger!!! There’s no customer service line for you to call. You have to wait for an email response. If you want to dispute a ride because of their horrible line routes, racist drivers (I’ve encountered a few!), horrible customer service, they make you pay before you can make a complaint. There have been plenty of rides that were so bad that As a customer I should have never ever had to pay for!!! I once had a driver that drove me in circles downtown because his gps wasn’t working and he wouldn’t let me get out to order a different driver!!! A 25 minute drive turned into over an hour!!! Lyfts response when I tried disputing the payment for the horrible ride was, “it looks like you got there in a decent time according to our standards.” This man refused to let me out of his car and this is how they responded!!! Please for your own safety use another ride app! Use one that cares about its customers!
Application issues.
by tzajc on 2018/11/08 13:41
For reference, this is a critique of the app itself, the drivers I have had were pleasant, efficient, and took the safety of everyone in high regard. As far as the app goes, in order to match one with a driver faster, it often matches riders with drivers more than 10 minutes away, and may or may not match them with a different rider who’s closer, while this is something designed by all ride sharing apps, with Lyft the issue is unpredictability, resulting in riders waiting longer or shorter than expected, and are at a higher risk of losing rides. Furthermore, less than their competition, Lyft does not update for traffic issue as well, trips that were expected to be 15 minutes can take 40 minutes due to traffic. The final point of interest is in regards to location pin, whatever services Lyft uses to show where a rider is located often are farther off, and doesn’t take into account road structure: these last few trips, drivers have shown me that they were directed to the back of my apartment building, near the woods located nearby. With all these on s day to day consistent usage over these past few months as I’ve used the app, I have decided to discontinue my usage of Lyft. I appreciate the courtesy of your drivers, and wish you success with your goal of providing service of your customers-Tom.
No CUSTOMER CARE, just rip off passengers & GO !
by jazzOH on 2017/11/24 23:17
I have used LYFT off & on over a year now, originally they were my go to opposed to Uber because when I did have any issues w. a ride or driver I was always helped within a few hours (if that long). Lyft no longer has that human to human contact and sadly now I have received MULTIPLE (at least 8+) drivers who have PURPOSELY found ways to attempt to get paid through cancellation fees through this app. This was my last straw, I normally do not write reviews however I just witnessed my driver mark himself present in my location 2 mins prior to arriving then called him (because they never call you) and asked if it was an effort to get a cancellation fee for him to say un huh on the phone and cause me to be charged w. that exact fee .. which was more than the cost of the ride. Now I have to wait more than a day to receive that money back or contact my bank because Lyft no longer respects their consumer. SAVE YOUR TIME & YOUR MONEY! ! Find a ride sharing app that still has some sort of human contact or at least responses within an appropriate amount of time if their drivers are abusing their policies. They responded to this review and still haven’t responded to any of the 3 complaints I’ve had to file w. them in the past 2 weeks. 😭AGAIN, DO NOT USE THIS COMPANY FOR YOUR RIDE SHARING OR ONLINE RIDE REQUEST!
Horrible!!!!!
by Brittaney#discouraged on 2018/09/26 12:41
My 17 year old daughter took a ride from 𝐋𝐲𝐟𝐭 and the grown married man starting hitting on my kid!!! She said”I am only 17 and just turned 17 and said I’m not interested at all your way to old and I’m in a relationship” he STILL kept saying stuff to her, totally freaked her out so then that night around 3am this 𝐃𝐫𝐢𝐯𝐞𝐫 found her on FACEBOOK, message her saying how he wanted to see her again and he remembers exactly where she lives!!! He even told her he lives close by(a coupe streets over to be exact) and could sneak away from his wife anytime for her!!!!! It took 𝐋𝐲𝐟𝐭 5 days to “email” me and when I asked over and over for a phone number so I could call them they would not give it to em and would only communicate through email. I am beyond angry, scared and soooo frustrated!!!! I know we can only do as much as we can do when hiring people for stuff like this(meaning Backgroud checks and so forth) but when I reached out to them (I emailed 4 times in 1 day) saying what was going on(I’m also worried about other kids riding with this guy) they acted like they didn’t even care!!! Went on saying how they’re sorry for MY INCONVENIENCE!!!!! Are you seriously saying inconvenience???? Anyway, I have had some great drivers with 𝐋𝐲𝐟𝐭 but for there customers service to be like that... I still can’t believe it!
Needs a lot of work
by Demothness on 2018/12/11 02:15
This service would be better if: 1. If drivers didn’t lock down pickups while currently dropping off another customer, typically adding significantly more more time than a customer would be waiting otherwise. 2. If drivers would stop using third party apps for directions. Or at least act like their passengers are trying to get to their destination promptly. No one orders a pickup with the intention of a 10 minutes ride taking 25 minutes while the driver takes the scenic route. I shouldn’t have to express that I’m in a realistic hurry to a stranger. They should understand that’s the implication of ordering a pickup, that I want to reach my destination promptly. 3. If drivers would quit driving ridiculously large circles around a neighborhood, only because they get penalized for taking u-turns. I literally watched a driver pass my location by 30 feet, but instead of turning into one of the many parking lots at my school to turn around, the driver just kept driving, around an entire college campus, to try to pick me up. When I watched this add 7 minutes to the trip I canceled. These inconveniences, at customer expense, defeat the purpose of paying for a service as simple as following a map that’s so easy to read.
App needs work, Ride/drivers great
by summersyntax on 2018/09/05 19:24
Dear Lyft - I hope this helps to improve your app! I tried to edit my ride, then cancel. The app had automatically imputed my home (understandably!) instead of my intended pick up point at the car repair spot; when I realized this, I tapped ‘edit’ which only shows a map instead of my pre- designated destinations - the addresses which I don’t know - hence pre- designated. Why doesn’t the app list them with an option of a map? Or easily allow one to choose that list? Could not quickly find this option - not user friendly. When I tried to cancel, it showed ‘fee waived’ but without saying I had only 2 minutes to cancel - this should be clearly stated with a warning in RED. Thinking the fee would be waived, and I had time, I tried calling the driver; he was no help since he only goes by the inputed map and didn’t know the street where i wanted to meet for the pick up. So I canceled - but then the app showed he was coming anyway, which was confusing since later on I discovered I was charged the cancel fee - plus, it asked to rate the ride - the driver was faultless here and got 5 Stars. I was upset and frustrated, late for my appointment. I hope this is useful- will update rating when improvements are made.
Blind Person Friendly
by KatLBerg on 2018/07/30 19:54
This was my first time riding Lyft, I was very hesitant in trying this type of transportation. I have heard horror stories when it comes to Uber, so I didn’t know if Lyft would be the same. I found out that my reservations were wrong. I had a driver that came to me with a friendly smile and was able to take care of my luggage and help me out. He also had a clean and refreshing spelling car. We had a professional yet friendly conversation that entertains a quick ride to where I needed to go. He drove safe and I feel comfortable riding in the vehicle. Also, I made reservations for a ride but it was unsuccessful, I was not worried because of the fact that Lyft communicates through text message. So, I was informed throughout the whole process. I then ended up making another ride and immediately within three minutes was able to get transportation to where I needed to go. I will definitely be using Lyft in the future above any other transportation. A great experience for first-time user. I have found my alternate transportation from cab and Acess.
Lyft is on its way to creating a professional driving culture
by Kiggers on 2017/12/05 14:45
Overall I’ve been satisfied with the quality and professionalism of drivers. Clearly Lyft is working with their team on ensuring drivers are prepared to act as a representative of Lyft rather than someone who simply has some time to pass and takes said person from point A to point B. The added accommodations of bottled water, mints and reading materials all make a difference - I wish all drivers were required to provide this. Still - some drivers are clearly more interested in providing stellar service and treating this as a job than others. That being said, I wish there was a way for Lyft to allow for a user to request a particular driver for a month since many users have made a connection with a ptocular driver here and there. If even be willing to pay $1000 a month or more to secure a particular driver that I have made a connection with since I use Lyft 14 plus times a week. It would be a great convenience for those who don’t want to have a car but have the comfort of a set driver.
***FORCE PASSENGERS IN APP TO VERIFY THEIR DRIVERS***
by Sanket. P on 2018/09/03 20:52
I am not rating one star just because I, as a driver had a bad experience. It is only to get the app developer’s attention so that some serious changes could be made in be app meant for passengers. Being a Lyft Driver, I had the inconvenience of an irate customer who did not think twice to check for the license plate of the ride he had requested from the app and somehow had three ride requests cancelled before he got into my vehicle out of his own frustration. The passenger, being a 63 old, huge & hefty man, who had a hard time walking five steps towards his Lyft ride was completely unwilling to get out of my car even after realizing he GOT THE WRONG RIDE the fourth time around. I do realize and am guilty of the fact that I had to drop him home which was only 8 minutes away by being offline and missing the rides which could have paid me a lot more than the wrong one. This is a humble request to the developer to PLEASE add a feature for the passengers which will force them to verify the license plate and the driver in the vehicle before the journey begins as this could end up being a lawsuit by keeping this loophole exposed for passengers. Sooner or later, the passengers will find out about this and someone out there will find a way to use this for their advantage.
First Lyft Request a TOTAL bust!!!!
by 3justme3 on 2018/06/22 13:13
UPDATE -a week and a half later- : Customer service is awful. All I get is what is probably a stock answer. They continue to tell me a charge to my MasterCard was not authorized when the bank for my MasterCard told me the day of the incident that the charge WAS authorized. All I would really like is an apology and for someone to look into what must be a system problem. - I added the Lyft app and attempted to use Lyft as it came highly recommended. I requested my first Lyft at LAX after collecting my bags and was told by the app that Lyft was having trouble with my payment method. It said “try another card,” so I had to enter another card at the airport, and got the same message. I thought if had to do with being 3000 miles from home and maybe they blocked the cards. Called both banks and was told everything was fine with them. One of the bank reps specifically said that the charge came through and the bank AUTHORIZED the charge, and I got the message from Lyft that the card was a problem. My brother got me a car, and the driver was great, but I spent an extra hour at LAX for no good reason because of Lyft. I’ve read online that people have been experiencing this since at least 2013. One person in 2017 said the problem has been an issue for that person for a YEAR.
Any other money grubbing company
by VagueOdyssey on 2019/01/12 11:14
I have taken this for some time now and see that when I need the ride my prices hike. I don’t like that when an event “near by,” which can be many many miles away, may cost multiple times the amount. I do not like knowing that a driver may drink, smoke, shoot or take any drugs before they drive saying “I need to eat to sober up before I drive.” No, eating a small meal minutes before you drive after drinking or do any drugs won’t and will not sober you, WILL NOT SOBER YOU BEFORE DRIVING OUT! I do not like that the company is montering my riders to determine my price, in the higher amounts. I do not appreciate the tip function. Driver can be bull, prices extra and yes, they expect a tip, and no one dollar will do or you’ll be “known” drivers can and do review passengers. Many business and jobs do not give tips or expect the customer to tip. Working for no tips I do not appreciate I MUST give extra money. I have seen many drivers of Lyft and Uber break many laws of the road. Speeding in the wrong lane of a one way road, and they are probably on the way to pick a person up with the symbols light brighten up. Also posting video recordings without the passengers permission is against the law, thank other freaks who recorded people without their permission. Hipsters, it happened before.
Horrible service
by Blamealana . on 2019/01/23 20:43
If I could give 0 stars I would. I wouldn’t recommend Lyft to anyone at all. I’ve been using Lyft for awhile now with out any problem until recently. When the Lyft had arrived as soon as I opened the door the driver asked me for my age. I was thrown off by that question because I’ve never been asked that before. I asked why and he said because I looked underage and he wanted to see my ID. I told him that I wasn’t giving him my ID because I don’t have to. He cancelled the ride and ended up calling someone from Lyft to tell them what had. He told the person on the phone that I was underage which is not true. I then asked the person that was on the phone are you required to show ID to the driver. The person on the phone told me no that it wasn’t required. Even though the driver asked for my ID multiple times. After that had happened I tried to get in contact with Lyft which was very had. Their customer service is absolutely horrible. The next day I received an email from Lyft saying that they had deactivated my account because of feedback say that I might not be of age. And in ordered to reactive my account I would need to send them a photo ID. Which I did. I wouldn’t ride with Lyft anymore and would never tell anyone else to use the app. Use Uber instead.
Bad experience
by ccdboyd on 2018/10/03 17:33
On Monday October 1st I requested a Lyft to pick me up from Logan airport. Notification said “driver is here”. The driver called and I informed him that I was standing in the designated ride share location for American Airlines looking for him. After 5 min i got a notification that the lyft was cancelled and I’d be charged $5. I immediately called the driver who pretended he could not hear me and hung up. I called a 2nd lyft and the same thing happened except the guard spoke to the gentleman and told him he was parked in wrong location(limousine parking) and instructed him on where he should go but the driver never came and was charged $5 again because 5 min had passed. A 3rd lyft was requested and after a few min the driver cancelled! After the 4th attempt, the guard called the driver and spoke to him. The driver said he was at terminal A. For whatever reason the lyft app was directing the drivers to terminal A instead of B and I have incurred $10 in charges that I feel I should not have been charge. I would greatly appreciate you investigating this and reversing the charges. This was very frustrating and a huge inconvenience.
Customer care doesn’t care
by sun-moon on 2018/07/19 17:35
I took a ride this afternoon from NYC to LGA airport and the driver took more then 15-18 minutes when it said initially the driver will be here in 2-3 mins as the driver was just a block or two away. Once the driver arrived she didn’t even answer me when I asked why it took so long. When I requested her that I am running late and have a flight to make she just said ok. On top of that she decided to take her own route to minimize the distance to travel where as the app was telling to take a longer route and could have been more time effective. When I asked her than got a cold shoulder and she continued on her drive. I was delayed by more than 25 minutes because of this and missed my flight. When I contacted the customer service I was told that the fare was calculated correctly which may be true but the delayed costed me missing my flight. Customer service didn’t even say anything about other issues which I sent in my feedback. The car was dirty like hell. Have pictures to show the same. Lyft just doesn’t care what customers think as long as they are cheaper possibly.
WORST COMPANY EVER!!!!!!!!!!!!!!!!!!!!!!!!!
by stephjo07 on 2018/11/21 14:48
If I could give this company zero stars I would! We were visiting New York City and my 11 month old accidently dropped my husbands phone on the floor of the Lyft vehicle. We were in such a rush because of NYC traffic that we completely forgot to pick it up. We realized it just as soon as we walked into St. Patricks Cathedral and ran out to see if we could catch the driver but had no luck. We then contacted Lyft to see if they were able to call the driver and ask if he would be able to turn around. Apparently, Lyft has a policy in which they are not able to contact drivers while they are “in drive mode“. So, we began with the lost and found process and figured that the phone would be returned to us within 24 hours, which is what we were told. Long story short that 24 hours turned into Lyft never being able to get ahold of our driver and the phone not being returned. A $20 Lyft ride turned into a $500 Lyft ride. This incident happened about a month ago and we still have not received a phone call from Lyft. I will never use this company ever again for their lack of customer service. Be careful with any belongings you have, there is a huge chance Lyft will not help getting them back to you if you mistakenly leave it in a vehicle!!!
Lyft’s Customer Service is Incompetent
by Mackwilcox on 2017/12/21 20:07
Lyft charged a payment source that I did not select and upon emailing their company for help in issuing a refund in order to charge the correct source, customer service is responding to me about a problem that I’m not even having. I’m dealing with someone named Henrick right now, if that’s even his name, and I’m not sure why he keeps bringing up a $25 “temporary” charge that UBER HAS NEVER DONE. I’m not even upset about this “temporary charge” that I cannot see from my end. I was charged through paypal and just want those charges to go to the card I have on file that I selected both times I used Lyft’s service the other night. I’m not asking for a complete refund, I’m not asking for ride credits, I simply want the ride charges to go to the card I had originally selected for payment. This seems to be such a hard thing for Lyft to comprehend and eventually fix, so I will be taking my business to Uber or See Jane Go. For all of my sisters out there, See Jane Go is a ride service that staffs only women and picks up only women.
Bulky and irritating.
by Workaholic585 on 2018/07/31 10:00
I am frustrated that you’re trying to mimic Uber. I stopped using their passenger app for a reason. I liked being able to check a location to see if there were cars there just by moving the pin on the map. Now you’ve updated the app and made it just like Uber and can only see the cars closest to where you currently are. Very often we are bouncing from place to place to place on extremely busy days and like to see en route if there are going to be cars close enough for us to accomplish what’s necessary in the time frames needed. I can’t do that anymore because you think you need to be like them. Also, when putting in ride information, it immediately jumps to the next page before allowing you the option to add a third stop. You have to go back a page to add it. You should be able to make the choice first before going on ahead. I also think four stops total would be better than three. Get the one up on Uber on that one. Stop trying to be like Uber.
Lyft kills useful features - “Siri call me an Uber”
by AustxCyclist on 2018/09/29 21:27
Until recently, I had been a big fan of Lyft. But the app keeps losing key features that I relied on. More and more Apple Watches have cellular capabilities, so what did Lyft do? Killed their Apple Watch app. Siri integration and the ability to see Lyft ride estimates within Maps was something I used daily. And now there are Siri shortcuts in iOS 12 which could be powerful when combined with Lyft. So what did Lyft do? They dropped support for Siri and maps now too. I loved being able to request a car without ever having it jump into the actual lyft app, but now it’s the only way I can use the service. I stayed away from Uber due to the controversies they faced, but they’ve been cleaning up their act and much more importantly they support Siri and Maps and the Apple Watch! Lyft why in the world are you sliding backwards when the technologies you were using are only getting better and more popular? This is a terrible user experience taking away features and limiting how we can use your service. Most companies do the opposite. I used your service as many as 10x per week, but now I’m going to be using Uber so that I can regain the flexibility and convenience of those features you unwisely dropped.
Bad Customer Service, Slow & Fraud Charge
by Pc2013Pc on 2018/03/13 04:09
Someone linked my card to another account, fraudulently, and Lyft doesn't have an approval process or notification to alert the original account (with card) that their card is being used for a another account. After alerting my bank of the fraud charge, all I want to do is DEACTIVATE my Lyft account, but I'm told that I have to wait 24-48 hours for someone to contact me to deactivate my own account! Lyft took away the option for the customer to deactivate their own account through the app or online. This is convenient for them as it make it difficult for people to cancel their account. I have been on hold twice on the phone to find all of this this out, and the phone rep was rude to me (telling me it was my fault someone stole my card?!?!). Previously, I have urged people to use Lyft, despite them being more expensive than Uber, but I will never again use Lyft until their policies are changed. They have made this situation much more difficult than it needed to be. Instead of one click to report the fraud charge and another click to deactivate- it has taken messaging, being on hold for 30 mins and a rude phone rep who couldn't deactivate my account...and I have to wait for someone who can to call me...?
OK...I’m done with this app and LYFT. I tried to like you, I really did.
by Copybuffer on 2018/10/15 20:40
My attempts to use Lyft are always to and from airports in different cities. And most times I’m on this app and their major competitor’s app comparing price quotes and driver availability. Then I want to schedule a ride for a pickup time. Have had drivers who ignore schedule time and accept the request right away and show up an hour early. If I choose to take the “line jumpers” ride to avoid a cancellation fee I’ll invariably get a notice that another driver has accepted the original pickup time is showing up in a few minutes. By that time I’m at my destination. The app apparently isn’t smart enough to ascertain the requested route has been fulfilled. And not a very intuitive way to cancel the redundant ride to add insult to injury. Or drivers will accept a scheduled ride way in advance then when I am notified they’re 5 min away and text them to reinforce the scheduled pickup time they’ll try to get ME to cancel and collect a fee. So driver training appears to be an issue or perhaps the drivers have figured out there is reward or no consequences for “claim jumping” scheduled rides. I’m done...even the automated “here’s a credit” for the mixup ends up being a lure for the next frustrating experience.
Fraud Ride!!
by carolina1601 on 2018/06/02 04:11
I ordered a Lyft ride this afternoon and the driver was super friendly and nice. I was running late and not really paying attention but he engaged me in conversation to the point that i started talking to him. I just Mentioned being in a rush because i was running late. Well i go into work and 2 hours later i get a notification saying my ride has ended. I’m like oh yeah let me go rate him and as i go in to rate him i see a charge for 102 dollars. He never ended the ride and drove 90 miles away for 2 hours. Lyft refunded my money but still charged me fir the original ride and a 10 dollar credit but that’s not going to give me peace of mind to use it again. I would have not even checked if i hadn’t gotten the notification and wanted to give him a good review. After that happened it didn’t give me the option to rate him so he can do it again to someone else. A 5 dollar ride turned into a 102 dollar ride. More then likely that will be my last Lyft ride. Oh and they said he forgot to turn it off. I called my friend who says it’s impossible because it keeps running while you are connected and if he was still doing the job he would have noticed not getting request in 85 miles. If not he would of disconnected from Lyft.
Info shown in app did not match
by cotbutt on 2018/05/25 00:30
Lyft never responded to a serious safety issue reported to the critical response line. The vehicle make, license plate, and photo of the driver who accepted my ride did not match the vehicle, license plate or person who arrived. The driver was outside the car blocking traffic, hollering my name and acting foolish. Apparently, it was my fault for not looking for a different vehicle, license plate, & person which did not match what was provided by Lyft. I asked why he did not match the photo and why his car/plates were different. Then I noticed he had another person in the front seat, which was concerning for a female bc I ordered a regular ride, not a shared ride or Lyft line. A police officer saw/heard all this - he told the driver get in the car & told me NOT to get in the guy's car. The car sped off & I was charged a cancellation or no show fee. I sent Lyft photos of the license plate/vehicle which did not match the screen shot of the info displayed in the app. I was not provided a response or explanation. Did this person find/steal a legit Lyft driver's phone then fire up the app for fun or worse? Did a Lyft driver let someone else to use their app/driver credentials to pick up riders? Who knows. Definitely scary. The cancellation fee was eventually credited to my account.
Find Something Else
by Gan596 on 2018/02/17 16:46
Easily the worst rideshare service I’ve used. Rides are regularly cancelled and the customer is charged a fee, despite it being the drivers who cancel, riders will regularly be booted from scheduled rides without notice requiring them to request another, and on this service I have experienced drivers making disgusting comments about women, race, and gender. And I’m not talking some mild nonsense, but vulgar language so bad that I felt like I needed to shower after the ride. Repeated complaints about this to Lyft do nothing. Further, the drivers themselves are unsafe, rude, and generally have so much difficulty with English that communicating is near impossible. As someone who fully understands the difficulties of learning a second language, I feel for them. But at the same time, if you are not even conversant enough in the local language to be able to answer a simple phone call to find out where the ride is located, there’s an issue. Particularly when that leads to the rider missing the ride and being charged a fee. Do yourself a favor and check out of some of the less popular rideshare programs, they’ll likely serve you much better than this trash-heap. Lyft, you really need to up your game and make this stuff right.
The customer is always wrong
by DaCarden on 2018/12/31 05:08
I am not the type of person to write reviews, but before you download this app please read my nightmare story... I have been a loyal customer to Lyft for a few years now since ridesharing apps became popular and have never had a problem. I was taking a ride with my elderly father and my girlfriend and we get picked up by the most unprofessional driver with an attitude to match. After I help my dad into the car, we take a normal ride back to my home. Later that evening I receive a receipt from Lyft for $100 that was withdrawn from my bank account without notice claiming that I caused damage to this riders car. We are all respectful to other people’s property, especially the cars of ride share drivers as we appreciate having the option to use them. The “damage” looked like sharpie on the outside of the drivers car and there was not a time stamp so my guess is it was already on his car and he is essentially getting a $100 tip without my consent. Lyft has been unprofessional in handling this case and has taken the word of one driver over 3 competent passengers. So just be aware that Lyft drivers can claim damage without proof of how it was caused and Lyft will charge you without thinking twice about it.
Glitches
by Sdr1624 on 2018/11/18 04:32
Most of the time the app works well. I just got back from traveling, and used it a lot while away. One time, though, I got charged a cancellation fee when I watched the driver go right past me and the app clearly showed him blocks away while the 5 minutes counted down. Tonight I was waiting at the airport for my ride home, and after waiting 8 minutes was notified the driver was here while the map showed him driving in circles at a different terminal. This time I took screenshots, in case I got charged again. I was then matched with another driver, 11 minutes away, but a few minutes later that dropped and I was matched again with a third driver 10 minutes away who finally showed up. Waited 25 minutes total at the curb just to get a ride while everyone around me was getting picked up in a few minutes. The app help center doesn’t let you complain or ask questions except in a limited set of circumstances, hence this review. When the app works, it’s great, but when it doesn’t, there’s no customer service and no way to contact them. Incredibly frustrating when it’s late at night and you just want to get home.
I absolutely love Lyft!!💜
by Kirs Bacot on 2018/11/03 16:24
The only reason Lyft didn’t get 4 stars is because 35% of your drivers come to work with a disgusting car and come to there job in pajama pants and haven’t even brushed their hair. The other day I had a driver that picked me up with her friend in the disgusting car and they where in there night cloths, bare footed. Now a couple months ago I had the same exact situation and I know for a fact others are complaining about these same drivers. What I will say tho is when I contact Lyft about the situation they always return my money in a situation like this one with no hassle, as it should be!! A year in a half ago my family and I and my extended family members left Uber for good, we only use LYFT and I will never go back with them, EVER!!So I wanted to thank you LYFT FROM THE BOTTOM OF MY HEART for being super understanding and for being the best car service there is available out there!! Popped P.S. If there was one thing that I could help change I would have a rewards program that would add up to a free ride or discounted ride. Or
Enjoying drivers interested in the company’s changes personally excluding the drivers
by Chelsea takes it corporate on 2018/06/12 01:14
I believe that a good business makes sure their employees are properly paid correctly and fair, I believe the company takes too much percentage in the numbers charged for using their services and I myself wanted to drive but learned about the review i learned about the company and numbers online of the company procedures and I believe if anything if the compensation isn’t changed then I believe the company could at least put some of the percentage of cash into making the app better. I believe a good business strives and continues to grow only if they have people their employees are happy and treated fairly or if you put money into the app your at least making your employees customers , us the people using your services have an advanced app that will take you business over another competitor and we’re more happy at making every day task instead of more difficult
Ride share is great - but pick up and sharing a bit confusing at airport!
by marndaboss on 2019/01/06 07:32
Fortunately the license plate number was given on the confirmation, since all uber drivers seem to drive a Prius, therefore the type of car is unhelpful. I elected to share a ride, saw there was a sarah that was also to be picked up. A women named Sarah called the driver looking for him, showed up with four three other people who wouldn’t all fit in the car with me. Had to cancel her ride, then another Sarah called immediately after looking for the driver and was totally confused as she had just tried to get into a different Prius! Please find a way Add some other kind of descriptor or way of identifying the cars/riders!Perhaps include the color of the car to help riders narrow the options in a sea of Priuses and eager riders? Or have the riders include a description an easy way for drivers to identify them? Colored light on screen with a symbol (Star/heart/happy face/flower,etc). Other than all the confusion, the ride was great.
Riders should know about changes to driver rating system!
by La petite grenouille on 2018/09/23 19:45
I tried to find a general feedback form, but it’s impossible to send an help message to Lyft that’s just “feedback on Lyft policy” — so I guess I have to post a public review? Here’s my feedback: I just learned that Lyft has stopped requiring users to rate after a ride, that driver ratings are depenendent on the last 100 *rated* rides and that the percentage of riders leaving ratings has really dropped! I think this is terrible for drivers. If rating is optional, then it will tend to just be bad rides that get ratings! The old way of making it 5 stars if someone skips rating seems fair. If someone didn’t rate, that probably means their ride was uneventful and efficient — exactly what I want my ride share rides to be! I don’t need to make a new best friend to give five starts — the vast majority of drivers do great. They should get credit, and I think this new way of calculating a rating is bad for drivers and hidden from riders. :( Riders, be sure to rate your drivers! If you don’t have much to say, that probably means it was an efficient ride and 5 stars.
Necessity and Enjoyment
by Horseradish2018!!!! on 2018/09/16 19:29
Presently I am unable to drive because I’m on crutches and having continued complications from foot surgery. I do not know what I would do without lyft. I have always enjoyed conversations with my drivers. Often times I learn something and sometimes I am able to give helpful information. I did have one problem which was my own fault that lyft didn’t understand. One evening I was trying to get down two sets of stairs to get to the driveway and wait for my driver and somehow my phone successfully managed to cancel two drivers and completely change my pickup address and destination several times; I have no idea how this was managed. The lyft help center didn’t think my explanation was sufficient to not charge me cancellation charges. I still I had to pay, so that evening I spent what was to me a lot of money. Other than my accidental iPhone cancellation problem, I have always very happy with your service. PS: I did have an asthma attack after one ride because the car was wreaking of a sickening strawberry odor from an air freshener. When I talked to a lyft human, I was told lyft could not make a rule that all air fresheners had to be non-allergenic. I still do not understand that, since lyft has a list of other rules the drivers must obey. Next time this happened I was told to simply refuse that ride and call for another ride. That seems to be counterproductive to everyone. Thank you for your service. MJ
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