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Try Lyft for a friendly, affordable ride whenever you need one! Use Lyft to travel to your destination and enjoy the best carpool of your life with our trusted and highly-rated drivers. Request a ride with the tap of a button and get picked up by a nearby community driver who’ll take you to your destination within minutes. Yes, it's that easy. EASY RIDE SHARING • Open the app and request a ride, • Our driver will be there to pick you up in minutes. • Get a ride and travel wherever you need to go – it’s as simple as that! TRAVEL THAT WON’T BREAK THE BANK • See the cost of your ride in advance. • Pay for your ride directly within the app. DRIVE SAFELY • All Lyft drivers pass comprehensive background and DMV checks. • Rideshare drivers are rated by passengers and only the highest-rated drivers are allowed on the road. • Lyft provides a first-of-its-kind $1M liability insurance for total peace of mind. Join the millions who’ve taken 5-star rides. Find reliable transportation wherever you travel. Download and get a lift today! — What people are saying: "Ride-sharing programs like Lyft are providing commuters with less expensive and more social ways to get around. Users log into the app, specify where they’re heading, and a background-checked driver picks them up for less than a typical cab ride." - TODAY Show “Lyft is a real community — with both the drivers and riders being inherently social — making real friendships and saving money.” – Time "In a city where taxis can be scarce and… black town cars are rampant but expensive, Lyft has quickly gained visibility due to low prices and quirky branding." - Ad Age "Lyft's focus on the everyman has recently extended to the wildly successful lyft line carpool service aimed at commuters, which offers discounts of 30% to 60% for sharing a Lyft ride with others." - Fast Company — Prices vary based on market condition. By downloading the app, you agree to allow Lyft to collect your device's language settings.
by Miclefty on 2019/04/24 23:21
Jeremy was very friendly and his vehicle was extremely clean. He gets a 10 * rating from me.
Your gps is off
by Janice Litvin on 2019/04/24 23:03
Not for the first time dod your GPS incorrectly state where I was waiting. Further there was no way to fix it without cancelling the ride. I was 1 Front but the app thought I was at 388 Market.
The worst
by Kamand's on 2019/04/24 22:56
This company has no respect for the costumers. Honestly it’s better to use Uber. The drivers are horrible. One of them almost ran over me when he dropped me off, another said that she couldn’t have two stops according to lyft but the app has the option for two or more stops. Another one was very rude and his car smelled like a dead rat. This company deserves zero stars. Another time I had a driver who picked up the wrong person. I just don’t understand how many mistakes can you make.
About my experience
by ladygwynoveer on 2019/04/24 22:52
My experience with Lyft has been great so far better than Uber I stop using Uber because I service with Lyft has been much better
by Pnai Roberts on 2019/04/24 22:38
They are on time friendly drivers friendly
by yfn500 on 2019/04/24 21:50
App constantly freezes whenever I use it
Notification spam
by User 93476 on 2019/04/24 21:36
Too much spam notification
Lyft app is 5*
by pasty75 on 2019/04/24 21:24
Easy to use shows where the driver is at relatively easy and easy to use features
by lyndgust on 2019/04/24 21:18
He was wonderful, wish there was a way of requesting drivers.
Wonderful customer service
by Misschantea on 2019/04/24 21:09
Working with this since he used to be one of America’s greatest assets. All the drivers I have had have always been courteous, professional, and above board. The one service I would like to see offered is the ability to send a rideshare to a friend and pay for it.
by NellyLQ on 2019/04/24 21:06
Love it. Quick and convenient
Fluffy bunny21
by fluffynunny21 on 2019/04/24 20:50
Alex is a excellent driver and is kind and compassionate. Thank you.
My Money
by Moni🍀 on 2019/04/24 20:25
My Daughter put Money in , for my Lyft 😘Lyft will not use this😨Asking for my Card 😭What is wrong ?
Junk app
by Lumnos2002 on 2019/04/24 20:22
I set it up, added a card, asked for a ride... and get asked for another card with the same billing address. So you need two credit cards to get a ride? There’s nothing wrong with the first card I entered. Where’s the zero stars rating option?
Dont get
by V98Gar98 on 2019/04/24 19:17
THEY CHARGED ME FOR RIDE I NEVE ETOOK I LOST OVER $100 and they cant do nothing about it dont waste your money they will scam you PLEASE BEFORE USING THIS APP LOOKING INTO IT YOULL REGRET IT AS I DID
Stop sending me notifications
by HC172563626 on 2019/04/24 19:01
Exactly the same as Uber but just takes longer. Had to delete because this app literally sent me notifications everyday and it was the most annoying thing. Definitely just stick with Uber I don’t get the point of Lyft :/
First time using Lyft downloaded it and got a ride in five minutes
by 906 Grow Guy on 2019/04/24 18:05
Was nervous about using car services but I was able to download and use the Lyft app within five minutes. My driver was courteous and made my layover amazing!
A to B
by Dbee619 on 2019/04/24 17:38
Easy and simple app to get you where your going. Whenever I had a dispute the issue was resolved in matters of minutes. Thanks Lyft for helping me get to where I need to be and with affordable prices.
by _lllyyyyfffftttt on 2019/04/24 17:33
Price is getting steep
Lyft provides a good service to passengers and drivers too
by climatechangeisrral on 2019/04/24 16:48
So helpful to have this service. Most of the drivers have been fun and interesting. A good way for people left out of the conventional economy to earn a living in a flexible way
by weezy631 on 2019/04/24 16:46
It’s a W
by band b21 on 2019/04/24 16:42
Good driver
I love Lyft
by Tee Gibbs on 2019/04/24 16:23
I ride and drive for service, Always!!!
by envirochica on 2019/04/24 16:20
Better than Uber! Thank you Lyft!!!
by exlyfter on 2019/04/24 16:03
I had an incredibly bizarre and threatening ride with a driver. I was with a female coworker of mine in the backseat and the driver turned off into a dark, empty parking lot to threaten us. Lyft has done nothing to protect its riders from threatening behavior in my experience.
Drivers unavailable when needed
by Manda xo 92 on 2019/04/24 15:55
I was at my mothers trying to order a ride to the Haverhill ma train station. My mother lives at Lewis lane in Atkinson NH, but it’s only 10-13 minutes away from the train station. I tried all morning to book a ride but I just kept getting “no drivers available” so my mom drove me, after cancelling her plans....:( to a McDonald’s in Haverhill 10 mins from her house and I got picked up within 2 min I think it would be helpful if I could explain how close I am to Haverhill whennn I order the ride because I think that when the driver sees that the pickup address is in Atkinson the assume it’s further up in NH but it’s literally about .2 miles over the Haverhill, ma/ NH border It just seems dumb that I couldn’t get a ride from there but then I could right down the road ... otherwise I’ve never had a problem with lyft it’s very convenient normally :)
Several glitches with addresses.
by Scrubbing bubbles on 2019/04/24 15:19
Several glitches with addresses.
by brandiix on 2019/04/24 14:56
They are always really friendly , I’ve had a few of the same drivers and they remember me . I have to call usually twice a day to get to and from work and they are always reasonable on time ! Never been late
I love lyft
by Alaina49 on 2019/04/24 14:42
LaLa was the best lyft driver I’ve ever ridden with. She is so friendly and accommodating. I want to ride with her every time!!!
It gets my location wrong
by BlueXephes on 2019/04/24 14:25
Every time I order a Lyft it goes in the other neighborhood and can’t find my house there’s no way to get to my house through the neighborhood it’s on the street one time I ordered a Lyft they couldn’t find my house so they gave up and drove to my drop off spot without me. Can just use google maps you ALWAYS get my location wrong!!!!! Ugh!!!
Great service
by rustywrecks on 2019/04/24 13:41
I don’t know why I haven’t used Lyft until now. Super easy to use, quick and easy. Thanks
Watch your pickup location.
by Pat2mn on 2019/04/24 13:26
By default it selects your gps location and it made my pickup around the corner.
freezes alot
by adnan11111111 on 2019/04/24 13:25
this app freezes alot and doesnt return to normal until a few hours later. also, why am i seeing discounts like “get 25% off rides” only when im in my hometown (and not likely to use lyft). would have been nice to see such a discount during the one of many vacation i took this year.
Very fast
by amosc@tyandrefoster3 on 2019/04/24 13:21
I ordered a Lyft and they had made sure they picked a close Lyft and he can very quick. Also I stay in a area where I don’t have a lot of Lyft drivers.
by Presiso on 2019/04/24 13:04
Got cheated by driver
by worst1000t on 2019/04/24 10:11
Driver name Jesus and his License plate is 7WSD842. He had confirmed to my friend up at my apartment in Downtown LA to his apartment in Hollywood. What happened? He didn’t come to pick my friend up, he parked his car 5 blocked away right in front of the stripe club on Main and Washington. This is so...... dis
Weird experience with Lift driver car license # 7nnr614
by richmclafferty on 2019/04/24 04:27
We thought this was our driver -- our mistake but when we got into the car he started threatened us saying he was going to be call 911. We we confused still not understanding our mistake getting into the wrong car. This driver has issues and should not be a driver for your company. I don't feel comfortable using your service anyone because of this experience.
Love it
by TrellBaby on 2019/04/24 04:26
Love it
Ride from airport
by GeraldineIanIbea on 2019/04/24 04:08
Nice guy and a clean car, we came back from vacations and this gentleman help us with our baggages at the airport and when we got home, he was quite and we were tired to talk lol but you can tell he’s a friendly guy, he wished us a good night. Thanks Anthony for your ride home 🤙🏼
by xavielys on 2019/04/24 04:01
Lyft is cheap & safe. I love it !! Most of the drivers are friendly.
New customer
by ShadAlmutawe on 2019/04/24 03:54
Good start so far
He’s the man
by alexwellis on 2019/04/24 03:47
Very friendly !
by lynn_223 on 2019/04/24 03:19
Lyft was doing fine until I got to Ft Campbell, KY. There are no rides past 9pm which is very odd to me. I don’t know if lyft has a new curfew or if it’s the area but it’s very inconvenient for those who don’t have vehicles..
by Eddie Lex on 2019/04/24 02:53
Very courteous dependable safe drivers.
by Laura Delaney on 2019/04/24 02:44
The app has been changed. It’s so confusing. It has the time schedule and it will not go away .so if you hit it in error it schedules for another Lyft. I was just charged 10.00 for a cancellation fee I never asked for the trip. THIs is a rip off!!!!!!!!!! So I CANCELED the app!!!!!!!!!
Good & bad service
by Esh1985 on 2019/04/24 02:23
Some drivers I get is horrible rude & disrespectful some are great but when I express my concern to lyft nothing is done about it & I been a faithful customer
Love using Lyft
by cinangjul on 2019/04/24 01:32
My family and I have enjoyed using your service. We live here and we don’t have a car. My daughter has early practice and I go to work very early in the morning. Thank you for offering services early morning and very late at night. Thank you from the Rodriguez’s
Soy mauro lopez
by El desafio de la vida on 2019/04/24 00:55
Asi es Lyft 100%
First time on Lyft
by mchurms on 2019/04/24 00:46
Great experience - got me out of a jam as I missed my train stop after a long day at work - Would use Lyft again!
Cleveland girl
by mzwilla on 2019/04/24 00:23
The rosette was friendly, we enjoyed her conversation. Many blessing sent her way.
Parking issue
by Adrians baby on 2019/04/24 00:04
We had our Annual Credit Union meeting tonight and it was Downtown ans parking is always an issue. Easiest service I’ve used! It may even get me out more to enjoy downtown more often!
My First Ride
by CooolAl on 2019/04/24 00:03
Awesome, had a great driver, patient and nice to talk to. Will consider Lyft in future first. Great Job!
They steal, charge you twice look over your charges
by madafag on 2019/04/23 22:58
Made a ride of 11.68 plus 2$ tip 4/22 total of 13.68, next day 4/23 they charged me again 11.68... DON’T TRUST THIS APP, IS NOT THE FIRST TIME. They don’t have customer service cause they specialize doing this over and OVER AGAIN TO PEOPLE AND MOST OF YOU GUYS DONT EVER NOTICE
Lift drivers
by Larry Selly on 2019/04/23 22:29
Two of the Drivers were great and two I tried not only we couldn’t connect but when I talked to them on the phone I couldn’t hear them and they left me standing there.
by Natbat123456789 on 2019/04/23 22:28
Easy to use app, friendly drivers, safe!
App steals money
by fvcklyft on 2019/04/23 22:05
The app takes an extra 3–5 dollars off your card without saying anything
Nice ride.
by Grape fest on 2019/04/23 21:08
Great ride. Nice guy.
Lyft review
by RonjonSen on 2019/04/23 20:37
Superb taxi software
Easy to use
by alexbkw on 2019/04/23 20:11
I used to use Uber but I have switched to Lyft and find it much simpler and automatic.
by PatRon37 on 2019/04/23 19:55
This was a great way to go driver was very helpful!
There is room for more!
by chafifas on 2019/04/23 19:33
Use of trucks to haul cargo. Use of tanker trucks to haul liquids Use of planes to haul pax Use of containers (LTF) -less than full or empty returns Copy the good, avoid the bad
by Patrick_5054 on 2019/04/23 18:11
Lyft has been so much more expensive than uber lately. Ive found myself not using lyft in months when i would use it all the time before!
This is a joke!
by OMGitsPAT65 on 2019/04/23 18:10
This is really dumb. The driver didn’t even go to the pickup location and it took my money! I want a refund!
by YachtieM on 2019/04/23 17:38
The app has been easy to use. It’s nice being able to see where the car is at as its coming to get me. Have not tried the other company yet, so don’t know how they compare. So far so good with Lyft!
Price review
by __josiah__ on 2019/04/23 17:35
Prices be too high
Ride to airport
by susanansDave on 2019/04/23 17:16
Hector was right on time with a clean car and a smile on his face! Thank you👍
First time
by Youwontpublish on 2019/04/23 16:45
Excellent service excellent customer service from the driver, Chris. Very impressed with Lyft. Thank you
1st Lyft
by Grown man Beatin on 2019/04/23 15:56
Super quick, clean and great music. My first ride and I’m impressed w Lyft.
Most of the time, a great experience😁
by xidnotsid on 2019/04/23 15:04
Sometimes people cancel or be pressing too hard
Lyft the Lifesaver!
by Teana Beana on 2019/04/23 14:51
Lyft always has the most amazing drivers and super fast pick up. You are never ever stranded with Lyft at your fingertips. Open the app and in just a few minutes you can make your exit! Love❤️Lyft !
Lyft is amazing
by miniandlynniesmommy on 2019/04/23 14:23
It’s so convenient
Good driver
by SirLonnie on 2019/04/23 14:02
Cheng was a very safe driver, waiting until I buckled up before driving. Greeted me with a friendly smile. He was quiet and focused on being safe. His driving skills were smooth, obeying the traffic laws, and got me to my destination in a timely manner.
Worst drivers stick with uber
by benda12 on 2019/04/23 13:53
Divers don't know where they are waited 25 min and never showed up.never using them again
Excellent service
by goondosita on 2019/04/23 11:57
I would like to tell you Kudos for having very professional drivers . The I. General provide a secure , on time, and pleasant ride invariably Thanks A satisfied customer
Great Driver
by Deadpool860 on 2019/04/23 09:29
Great driver , will ride again with him
by PROJECTZACKO on 2019/04/23 08:42
As a driver & passenger for 3yrs+, I highly recommend it! My experiences with thousands of passengers & dozens of fellow drivers has been second to none! If you haven’t yet, PROMO CODE: PROJECTZACKO will provide your city’s best current first ride offer! Just download, enter code in PROMOS, then order your ride and enjoy! **Don’t forget to tip your driver**
by MikeDee87 on 2019/04/23 08:07
Only problem I have is when I’m getting pickup in the morning. The app most times will send the Lyft driver to a dead end and I have to reach out to driver. This can be frustrating because I be heading to work and several times drivers have canceled the trip at the last minute leaving vulnerable. I think they should put an option on the GPS to keep the next driver from having this same issue.
by bashlaflare on 2019/04/23 07:20
Most are kool aka cool and few bad apples, but we’re still humans. Just help each other out!!!.
Terrible customer service
by Mr.carmal on 2019/04/23 05:28
I need help it wont accept any of my cards and my apple pay im just done with the problems also idk i was charge alot by you guys and it never stopped i had to cancel my card and get another and was never reimbursed
Very nice driver. Thank you
by louisiana 1 on 2019/04/23 05:24
Thank you
by on 2019/04/23 05:23
Super nice guy. Glad he’s happy.
Waiting at the Airport
by melissatxs on 2019/04/23 04:12
I arrived at United shared ride station G after requesting a Shared Ride. The 1st 2 drivers went to the wrong location and the next driver cancelled when they were 1 minute away. Finally, the 4th driver, Carlos arrived about 10 minutes later. From the 1st request I waited almost 45 minutes and did not arrive home for another 20 minutes. Worst night after traveling all day!
Great benefit and alternative
by RookieG76 on 2019/04/23 03:37
Excellent option for all occasions
by DaphneSofia on 2019/04/23 01:57
Me encanta!! Excelente servicio, excelente tracking y excelente precio! Gracias!!
Worse lyft driver
by Ashleyearly on 2019/04/23 01:52
I was wanting a ride home from the marketplace near Edward theater and i bought the lyft to go home and then the guy named Ahmed told me he couldn’t take me because of my age and kept asking weird questions and he also took money from me I’m very disappointed with today
Waiting for 40 minutes in San Francisco
by Wowchips on 2019/04/23 01:35
What the heck is happening with Lyft and why is there zero way to give feedback. I have been waiting for 40 minutes in FiDi at 6:30pm on a Monday to catch a Lyft line home. At this rate walking, taking a bike, a taxi, driving would all be better options. So over how awful things are getting with the ride sharing apps.
Very profesional driver
by jajapy on 2019/04/23 00:31
I loved lift I was in my home safe and quick
by jhedgrf on 2019/04/22 23:17
Amazing trip !! Thanks for the conversation
by DanielAramis on 2019/04/22 22:57
The best
by asdtdguiddgnkdd on 2019/04/22 21:07
I been using left for over teo years, I should get some discount. Its too much money
First time using lyft
by evalencia10 on 2019/04/22 21:07
It was a great experience over all friendly driver and prompt pick up I’m very satisfied
by diante55 on 2019/04/22 20:58
This is a very lucrative business I enjoy using this app when I don’t feel like driving very easy to use and the prices are extremely reasonable keep up the good work
by Agonist69 on 2019/04/22 20:08
First time using the lost and found and the driver stayed till I payed the $15 for him to bring me my device back. Then got charged another $15 for the service! I seriously got robbed.
Could work better
by Marks1109 on 2019/04/22 19:55
Took 3 rides today. 2nd ride had me on the wrong side of the street. I saw that and let the driver know where I was. On 3rd trip the car was coming down the proper side of the road and when he was about 1 block away I was switched to another driver coming down the wrong side of the street (a busy avenue in DC) took a while for him to make all the turns to get to me. Due to who I was with it would have been difficult to cross the street
The better choice
by spikeblaze on 2019/04/22 19:22
Had serious problems with Uber and take lyft instead , the dollar extra goes way more than Uber lyft is just phenomenal
App drops
by hashemsantero on 2019/04/22 18:23
Sometimes the app drops
3 stars !
by Dee.Cee94 on 2019/04/22 17:44
You guys charged me for I ride I didn’t take. That lyft driver was RUDE for not coming to the right location. I texted him saying where on the other side and he didn’t even bother to find me and my toddler !!!! Very disappointed 🤬
Love Lyft
by What for!*¥! on 2019/04/22 17:28
Smart drivers who are “go getters” hard working, intelligent with good conversation.
Cool Cat!
by Harry and Walter on 2019/04/22 17:12
Extremely satisfied with my ride with Donald. Down to earth dude with a great sense of humor. Best ride share experience to date! Hope to see you around again soon, Donald! God bless you bro!
$20 coupon: RIDE827
by CoinbaseLover💰💰💰 on 2019/04/20 15:27
First of all, if you haven't taken a ride yet make sure you use the coupon "RIDE827" to get $20 off your first ride!! Enter it right before you request a ride. Go to the Payments tab in the app and enter the coupon there. Might as well try it out since it probably won't cost you a thing!! The app is simple, easy to use and intuitive by design, giving you important info like the driver's face, phone number, and car make and model. It's amazing how quick and seamless the entire process is. A car comes to your door within minutes of pressing a button!!! The drivers are real people, they are very polite and their cars are clean! Some even come with complimentary water, gum and candy! Even if you want to charge your phone, a lot of drivers have phone chargers at your ready!! Lyft is definitely cheaper than your average cab. After all this, I don't see why you would ever use a yellow cab again. Even if you want to get a black car on the occasional night out, it's still cheaper and more convenient than hiring your own private driver. The customer support is also fantastic. I got overcharged on one of my trips and I didn't have to say anything more than a short comment on my driver feedback to get a full refund. I'm very happy and I hope Lyft continues to exceed my expectations in not only the app but customer service! I also prefer Lyft much more than other competitors, mainly because they have so much more supply and cars are always just a few minutes away!!!!
Ride Scheduling System is Unreliable
by Caramelatte on 2018/08/19 23:31
I’m almost satisfied the Lyft app, however, requesting a ride can be so difficult for me. About five times a week, I need a Lyft to get me to my SAT tutoring session at very specific times. Initially I tried scheduling Lyfts in advance. The scheduling system is horrendously unreliable. Most of the time, drivers arrive way too early, outside of the pickup window I requested. This is inconvenient for me because my destination demands a punctual arriving time. On one occasion, I had to pay a cancellation fee because the driver waited too long for me (note that the driver arrived way before the scheduled pickup window). On the other hand, drivers plan to arrive later than the pickup window. I’ve had to turn away drivers because they were too far. My pickup window would be 15 minutes away, meanwhile, the driver would arrive in 30 minutes... As of now, I can’t even depend on scheduling. Whenever I feel like it’s the “right time” to schedule a Lyft to take me to my location, I just press the ordinary request button. Unfortunately, the calculations of ride time and scheduling are now projected onto me, which makes this feature very inconvenient to use. I have to get to a location that’s 30 minutes away, but instead I have to request a Lyft over an hour in advance.
How This App Almost SAVED My Families Life
by Kay-69 on 2019/02/25 04:49
Well, my dad had quit his job as an engineer and now he works as a Lyft driver. he had his job of being an engineer for around 28 years. i would cry because i thought we wouldn’t even have enough money to pay our bills. i also cried because he worked at night, and some horrible alcoholics would harm him. I called him late at night and at that time i thought he worked both jobs, then i found out that it was only his job of being a “ Lyft “ driver. i has no clue why he even hid this secret from me, and tried messing with my head. but i still love him. he probably didn’t tell me because i’m the 2nd youngest of the family, out of 5. he told me he was looking for a new job, but i didn’t understand why he needed a new job. probably because he was bored..? i don’t know... me and the rest of the family, but my father, had prayed, and prayed. but now we need to keep on waiting for God to accept of message. only pure hearted people get what they desire. i wish i was truly pure hearted, but at times i’m a horrible child. welp, and yeah, that’s about how this app saved our family SO FAR... i would love to shout-out this app! this app is the greatest thing ever! ;3 :D #-# ¥~¥ £~£ €~€ ¥-¥ £-£ €-€
Almost perfect
by Jerricio on 2018/01/28 23:26
If I could give four and a half stars I would. The only reason for a half star off of five is because how their scheduling works. I travel nearly every week for work and I really enjoy the convenience of Lyft to the airport (about a 35 mile ride). Since I am usually leaving the house around 3:30 am to 5:30 am I schedule my ride the night before. The problem is I never get a confirmation that a driver has accepted my route until about 10 to 15 minutes before they pick me up. Every driver has indicated that they accepted my route the night before, so why was I not notified then? I’m not looking for the specific drivers name or make of car, it would just be nice to know that a driver has accepted. Why this is important: Recently Atlanta had forecast of possible icy conditions around the time I would be leaving for the airport. But up until about 15 minutes before I was to leave I had no idea if any Lyft drives were actually working (which would be completely understandable given the weather situation). Had I been given a confirmation when the driver accepted, a lot of anxiety could have been avoided. Please update the app and procedures and I will be happy to give it five stars.
No watch app, inconsistencies and crapy promotions
by Mom24monsters on 2018/07/26 05:43
First, let’s address the fact that there still is no watch app. It was great when there was, and you would think that since the Apple Watch came out with the cellular version so that people wouldn’t have to have their phones with them at all times, Lyft would think about this and make it so that people wouldn’t have to have their phones as appendages, but apparently not. Lyft has move backward in time and regressed to only requiring phones. Then, no matter how many times I have updated my app, my app looks different than my husband’s, though we have the exact same phone. It doesn’t just look different, but I’m still stuck with that stupid gang sound that is so outdated. Lastly, if you’re going to give a 25 or 50% discount, then give a 25 or 50% discount, and that means on everything, don’t add the fees after the discount. Lyft could afford to eat 25 or 50% of the fees as well, making it less confusing when trying to figure it out. 25 or 50% usually means I only get a sixth off when i’m getting 25%, and a third off, when I get 50% off when doing the mathwhen you add in all the fees. Makes it hardly worth it to me. Makes me wonder what I fought for when fighting to get ridesharing here a few years ago.
Order process more confusing
by Than Davenport on 2018/08/04 18:40
I’ve been using Lyft for about 2 years now and it’s a fantastic service. The latest update has done wonders for the graphic identity of the brand and it looks especially good on my iPhone X, they’ve done a good job of integrating the notch into the design that makes the whole app feel purposeful and user friendly. One thing they changed, however, and have made much worse in my opinion. They changed the order sequence from ~dropoff lovation>pickup location>size select and confirmation~ to ~dropoff location>size select>pickup location and confirmation~ this has made the buying order process much more confusing even for an experienced Lyft rider. The final order screen should always have the approximate dropoff time and the expected cost on it, in my opinion. With the latest update the final order screen simply asks you where you’d like to be picked up and honestly this makes no sense to me. The last purple button before you’re charged doesn’t even say “order Lyft” it just says “confirm pickup” which has led me to accidentally order a Lyft when all I wanted to do was check approximate times and charges for a Lyft I would be taking later in the day. I think if this aspect were changed it would round out the app perfectly and make it deserving of 5 stars.
by Tiger K-The Krying King on 2018/09/04 15:14
Lyft can be a fantastic experience or it can be a nightmare. A good portion of the time their drivers are fantastic. I use single rides mostly however their share rides, when I have time, I used to use. Not anymore. Be prepared to have the driver take you way out of the way before you get to your location. It’s s simple fix . The company mainframe algorithms should be programmed to pick up rides only going in your direction. I live in NYC. That wouldn’t be hard to do. Uber does this easily. Also, I’ve encountered hostile drivers and clueless drivers who have no idea where their going. I had a driver take me, on a single ride, to JFK and go from Williamsburg all around Queens the wrong way even after I told him the route to take . 50% of the time, Arrogant and clueless drivers. For some odd reason Uber has a better screening process for their driver and they are much better informed and trained drivers who don’t gave to rely on GPS alone to get you to your destination. Lyft should consider hiring seasoned ex-NYC Cabbies instead of Cats that have no experience. Would you hire a Plumber to do an Electrician job? No, you wouldn’t. I hope for Lyft sake they step up or I will cease to continue to use them. If they implement change , I’ll be happy to continue. And get a customer help line with live operators . Get with it !!!
Rip off!
by tgb35545864588 on 2019/03/22 03:45
Lyft no showed me twice in the same day. Each time I was outside waiting watching the app and how close the drivers were to me. Twice they came within 6 blocks from me and then the app stopped the drivers eta and routed me brand new drivers. Both times they started my arrival times all over while I was waiting outside( somewhat cold out). I’ve used the Lyft app for about a year. In that year I’ve missed my driver outside maybe 2-3 times. All times I was charged a $5.00 cancellation fee which seemed fair being I wasn’t outside when they arrived( they left). Now why on earth can the Lyft drivers then no show me and they don’t hold there drivers to the same standards they hold there customers to. My time is just as valuable as theirs. But apparently Lyft didn’t think so. I wasn’t given the 2 no show cancellation credits when they did it to me. Seems unreasonable that they can charge the customer a $5 dollar cancellation fee but we can’t get that same credit when they no show us. I’ll never use Lyft again. They wouldn’t even make it right either, instead they acknowledged the wrong and basically kept asking me the same thing over and over and over. Basically wanting me to just go away. I could care less about the money but it’s the principle. I’m a business owner and I can’t get away with screwing my customers over the way these guys do. Oh well I guess. I just downloaded the Uber app. Bye Lyft!
Before choosing this app you should know how awful the drivers are treated!
by fvsclothing on 2019/02/26 22:49
This company has no respect for the drivers they will steal from you every chance they get via cancellation fees and app payment issues etc. when you call to rectify the situation they disrespect and talk down to you in hopes that you will lose your temper so they can disconnect the call. If you don’t lose your cool they leave you on hold for as long as it takes for you to hang up so you don’t receive a survey not that responding to the survey makes any my case I stayed on hold for 4 hours!!. Lyft is by far the most ghetto trashy ride share company out there. I can’t believe they want to go public with the type of unsolved issues they have with their operation. They expect drivers to give 5 star service to passengers which I do while providing less than 1 star service to drivers in return. They don’t even have a working telephone number, they make it extremely difficult to speak with anyone unless you write an email which they selectively respond to if you are lucky. They know most drivers that work for them don’t have many other options so they exploit that to the fullest. I done nearly 4000 rides in only a year of working for them all while maintaining a 5 star rating but this means nothing to them you don’t even get a bonus, thank you, or even a thumbs up emoji. What a sad company.
Future Rides
by Runnerguy45 on 2018/08/06 05:24
Have clear instructions and work flow for customers trying to schedule future rides. Honestly, it used to much easier to request a lyft for a future date. With the current home screen and user face, it’s hard to see the “schedule” touch point and doesn’t flow well at all. When I’m scheduling a future ride, I want to make that clear first thing, up front, immediately...not be lead on a scheme to accidentally request a ride for “right now” and have to pay cancellation charges. It makes lyft appear a bit shady. Uber has that title. Please revert to customer friendly, simple app services and not try to trick anyone into anything...I use lyft bc I trust it more than Uber. That trust has severely wavered with this recent update. Also a huge downfall: not having an immediately accessible service team. I needed help bc my app updated in the middle of scheduling my ride to the airport 24hrs in advance and, again, I could’t figure out how to request future ride in new update. It was imperative and down to the wire for me to request lyft and the time kept creeping forward (it wasn’t allowing me to request my trip any sooner than exactly 24hrs in advance somehow). I tried to talk to someone at lyft to no avail. I am a loyal customer and hope this message is heard! Otherwise back to old school taxis and I am your target market millenial!
Need an easier way to get receipts for expense reporting
by kwadublin on 2019/01/18 02:23
Been using Lyft for a while when it became my company’s preferred ride share provider. The service itself has been great. My gripe is the receipts you get. The email receipts you send after a ride are totally useless for expense reporting. The format you use doesn’t allow the payment info to print on the page. I even tried landscape mode and it still doesn’t work. You have a zillion business users. We need to attach receipts to expense reports electronically. PDF versions that are concise and under one page are what we need. As it is now, I’m forced to snap a photo/JPG on my phone and then convert it to PDF and then email it to myself. That’s nuts! The email you send takes 3 pages to print, and even then, the format doesn’t have the expense info on it because of the crazy formatting you use. I tried going to my account on your website and there is no ride history data to allow you to get a receipt there. You guys really put no thought into making this easy for business users. If I have to keep doing this I will probably just go back to Uber simply to get receipts easier. I’d gladly talk to anyone there about this. Thanks.
First ride this morning
by Edmond Bear on 2019/01/19 02:19
I had breakfast and set up my first ride with Lyft. The system told me who my driver would be and that he was 10 minutes away. I was watching his progress and it kept telling me he was finishing up with a previous ride. I saw that he turned south onto Hefner Parkway and heading south. The arrival time kept getting longer. 13, 15, 17 minutes then I noticed he had gotten onto I-44 and was heading east. I texted the driver and let him know that I had a 9:30 Dr appt and as it was after 9:00 were we going to make it. He told me that the ride he had gave him the wrong address. He kept getting farther and farther away. Needless to say I was growing very unhappy with Lyft and had never encountered any problems with Uber. I canceled the ride and placed another order. It was 9:10. The lady that picked my up helped to ease my frustrations and made the ride to the Dr very enjoyable. I do not understand why the first driver couldn’t have texted me and let me know there was problem so I could ask for another driver. It all ended all right and I wasn’t late to the appt, 9:28. If he had only texted me, it would have saved a lot of frustration. I have used Lyft 3-4 more times today and everything went like clockwork.
Used to be better
by durph22 on 2018/10/20 22:15
I don’t know what’s been going on with this app, but it has been absolutely frustrating and getting worse. Today I requested a pickup, and automatically it asks if I want to be picked up at work (I’m assuming because I request there a lot), but today I was a few blocks away so I had to adjust where I wanted to be picked up. I set my current location as pickup and confirmed it. I got a notification when the driver was a minute away, I check the app, and he’s at my work. The place I made sure it wasn’t set to pick me up. So I cancelled the ride, asked for the $5 cancellation fee to be reversed, and tried again. I TRIPLE checked that my location was set probably and yet, the driver was set to pick me up at work, the wrong location. This time however, I clicked “edit pickup” and dragged the curser directly over my location, DIRECTLY, over it, clicked confirm and suddenly the cursor automatically moves a block away from where I placed it and then won’t let me change again. So I had to call my driver and give him my own directions to find me. My 10 minute trip quickly turned into much longer. I never had these experiences with Lyft before but recently they’ve been happening so often it might just be worth it to take the bus.
Do not pass GO! Collect lyft!
by Ash Chaps on 2019/01/12 11:33
Above all other ride services, I have to recommend Lyft! Prices are more reasonable, response is immediate and without a doubt, ALWAYS, within a reasonable time frame for pick up. I have rarely had a snore personality driving me from point A to point B. These people are kind, out going and all around cool. This is a service industry job. Please remember that. Whatever your reason for requiring a transport, remember that they are providing a needed service and while tipping isn’t required, I stress that you deliver it. They have NO set income and provide you with a convenience you can’t find through public transportation. Take care of those who take care of you. The universe reciprocates kindness in the least expected moments. Also, Uber is a money hungry monster. Lyft is a competitive career with so many people employing themselves through it. Remember remember remember! These people deserve a couple extra dollars for their hospitality. Be kind to others. Be true to others. Be grateful for your advances. And always share your love! Hope this was helpful and encouraging! If not, here’s a get out of jail free card. USE LYFT!
by ArlenHills on 2018/07/15 19:28
I waited over 30 minutes for the driver to “complete a trip” on the way to pick me this point, the car started very slowly heading in my direction, and the arrival time kept going up the closer the driver got to where they were supposed to turn to pick me up, but then they passed my location and continued on, appearing to have no intention whatsoever of picking me up. I decided since I’d now been waiting 45 minutes and could have had a taxi pick me up faster, that I would go ahead and cancel and find a ride through someone other than Lyft. This would have been my 3rd time using Lyft and the other two times were slightly sketchy, in terms of creepy drivers. But since I had a 10% discount for having a 5 Star rating, I wanted to use Lyft anyway. I can tolerate weirdness to an extent...but not showing up when they agreed to pick me up is a deal breaker. So now my discount has expired and evidently they did me a big favor by not charging a cancellation fee??? If anything, I think the driver should have to pay me if they accepted my ride and completely blew me off. Sorry but if I’m told my ride will be there in 10 minutes and 45 minutes later, the driver is passing my pickup point without slowing down or any indication they’re coming back, etc...yeah I will cancel and use Uber or a taxi. And I expect to never be charged for canceling for such a reason.
Great experiences until......
by Chris cro on 2019/03/11 19:22
I have been using Lyft for a long time, it’s my preferred ride share service. Never had any issues, until one day I left my phone in one of the rides I took. After about 2 minutes, I realized what had happened, and there is a way to contact the driver for lost items, so I tried that route. The driver did not answer, and I know that his phone was on the dashboard for GPS use because I was in the front seat. So obviously he saw I was calling. After countless calls, voicemails, texts, and messages sent to Lyft corporate through the website help center I received no response. I was finally able to reach the driver after a full day, and it was extremely sketchy. He answered the phone and did not say anything for about 20 seconds. He said that he did not see it and he would check again and be in touch. Never heard from him after that. After hours of trying to reach the help center by phone, I was told the Lost and Found team does not have a phone line they can be reached at, and to fill out the form on the help center website. I had already done that numerous times, so by now I’ve lost all hope. Lyft customer service is an absolute nightmare, and I would highly encourage anyone to use Uber as I know they are making strides to improve their customer service, which is more than I can say for Lyft itself. Avoid at all costs.
Drivers not picking up scheduled spot
by fedup rider on 2018/07/21 18:44
I have had many instances lately (most recently last night) that drivers hit the button that indicates they are at my identified pick up spot and in reality they are not AND I am being charged wait time. This has become increasingly frustrating and in some instances when the driver wasn’t at the pick up and I called to question instead of trying to find me they just cancel my ride. This puts me at the end of the que and I have to wait AGAIN for a ride. The most recent ride that did this to me was last night when I scheduled a pickup and the driver (I only have his phone number because Lyft doesn’t leave me the information of drivers that cancel) couldn’t find my pickup location even though it was clear on the map where I was. He wasn't at the pick up location but hit the button indicating he was so I called and he kept telling me he couldn’t get to the pick up spot when in fact there many cars driving past me. I patiently waited and after I called him 2 times he canceled my ride. I had to get another Lyft and wait another 18 minutes- after I had already waited for 15 minutes. This is becoming common and will make me think twice before requesting a Lyft in the future- drivers can’t seem to read maps and understand directions.
STUPID Cancellation Charge
by FunniestWriterOnTheInternet on 2018/11/06 23:57
I hope the programmers find themselves in my situation one day. I’m currently standing out in the cold rain, I’m soaking wet and I’ve been working a long long day, and I now have to wait 15 minutes for my driver, and he just called and told me he’s going to stop for gas, so it will probably be more like 20 minutes until he even arrives. FURTHERMORE I can’t cancel the ride or I’ll be charged $10 and he can’t cancel the ride at all from his end. Whoever came up with this system is in contention to be one of the most exceedingly moronic idiots on the history of the planet. AND now another Lyft driver has literally pulled up to the curb I’m standing at, but I can’t ride with him because the app is SO unbelievably inflexible. So I’m here with a seemingly infinite amount of time to write a scathing review or your STUPID, useless app. It’s stupid and useless and also you should pay your drivers better. Do you have brains in your heads Lyft programmers? Do you hate your employees and customers? I’ll be deleting this app as soon as I finish this one last ride (if it ever happens) and I strongly urge you, dear reader, to do the same. Switch to Uber, or get a cab, or heck, you’re probably even better off walking if you have 20 minutes like I do. Thanks for reading folks and if you happen to be a Lyft programmer or exec, then please take my suggestion into consideration.
They will rip YOU OFF
by RemB305 on 2018/10/16 23:09
I have recently started to see flaws in Lyft. Like today, I got off work SO TIRED. And I requested Lyft with the last bit of money I had in my account.... and the Lyft APP had glitches! It was showing me the driver was on its way but as she was getting closer she started to turn around and go the opposite way! The car looked lost but also like it was glitches in the app. But once it said the car was almost to me (10 mins later when they first said 3mins away) then the car stopped at a location that I was not at! And I walked a little to look for her! But she was nowhere to be found! So she left and they charged me! I was mad but did it one more time because I needed to get home! But it did the same exact thing, the car wasn’t at my location but the driver said he was, on the app and left me Again! So they told me I wasn’t eligible for a refund! They charged my card twice and it wasn’t even my fault it was the APP. And I was trying to tell them that. So I had to spend my last couple of dollars on the last try and a new man came out of nowhere and said my name and it was the new driver BUT the app didn’t show that he was here! So Lyft I need you to fix this because you guys are taking our money for NO SERVICE being provided! I have never used Uber, but I’m going to.
Very rude and unsafe drivers
by miraftab on 2019/02/27 23:50
Driver didn’t finish the ride for me and forced me out of his car in heavy rain about 10 minutes away from my house. There was a very strong odor in the back seat where I was sitting. I nicely informed the driver that there is bad smell coming from the back seat just so he can take care for next passengers. He replied very rudely that I smell! I thought I didn’t hear him right so I said what do you mean? I didn’t say you smell, I just gave you a friendly feedback about your car. But he instead repeated what he said rudely and then asked me to shut up and instead lead him to my address! I got really offended by his action and didn’t feel safe at his car due to his aggression to the extent that I was about to call 911. I told him that my address is in your map and just follow the direction. He then asked me if I live in that area which I declined to answer. He then forced me out of his car in the heavy rain and incorrectly claimed that he has finished the ride. I was left stranded in the streets with luggage after having a very long flight. I am surprised Lyft allows such unsafe drivers to drive for it. I will probably stop using Lyft after this experience. They also don’t have direct customer service that could address emergencies like this and also very slow to get back to you! Yeah right! Mr Robot was available to be fair.
Cheap Rides for Drivers and Terrible Customer Service!!!
by fulltime Uber Driver on 2018/09/25 09:24
I’m a Lyft and Uber Driver for one year now. At the normal rate, Lyft pays Drivers a hair more than Uber. There is hardly any Primetime and when there is, it’s at a very low percentage except when there is extremely inclement weather. As a full time driver driving for both Companies, the only way to make a profit is through Primetime and Surge, period. A good example of how cheap the driver pay is from Lyft is earlier this week they had an available scheduled ride to take someone from Englewood Cliffs, NJ to Philly, PA for a payment between $101 and $111-that is offensive and highway robbery. That’s clearly a loss to any driver. By the time you factor in tolls, gas, wear and tear on your car and time spent not being able to pick up in PA until you hit NJ, it’s def not worth it. Their customer service is the worst, period. They outsource to the Philippines and they are ALL trained to be very polite but that’s it-no knowledge to assist you. Their scheduled rides are not guaranteed so although you are the “designated” driver, you are NOT guaranteed to get the passenger-outrageous! I hardly turn on my Lyft App and instead drive for Uber more which I might add isn’t much better.
by Cbachalaaaaakkkkaaaaa on 2018/07/29 23:11
USE VIA OR UBER INSTEAD OF LYFT!!!! This company is not customer friendly at all!!! They’re a true definition of a horrible company that’s only focused on getting rich. Definitely doesn’t care about their customers!!! They are the Comcast of the ride share companies!!! If you choose to do a share there’s a HUGE CHANCE that you’ll end up having to double back to get another passenger or they’ll have you go in circles to get another passenger!!! There’s no customer service line for you to call. You have to wait for an email response. If you want to dispute a ride because of their horrible line routes, racist drivers (I’ve encountered a few!), horrible customer service, they make you pay before you can make a complaint. There have been plenty of rides that were so bad that As a customer I should have never ever had to pay for!!! I once had a driver that drove me in circles downtown because his gps wasn’t working and he wouldn’t let me get out to order a different driver!!! A 25 minute drive turned into over an hour!!! Lyfts response when I tried disputing the payment for the horrible ride was, “it looks like you got there in a decent time according to our standards.” This man refused to let me out of his car and this is how they responded!!! Please for your own safety use another ride app! Use one that cares about its customers!
Application issues.
by tzajc on 2018/11/08 13:41
For reference, this is a critique of the app itself, the drivers I have had were pleasant, efficient, and took the safety of everyone in high regard. As far as the app goes, in order to match one with a driver faster, it often matches riders with drivers more than 10 minutes away, and may or may not match them with a different rider who’s closer, while this is something designed by all ride sharing apps, with Lyft the issue is unpredictability, resulting in riders waiting longer or shorter than expected, and are at a higher risk of losing rides. Furthermore, less than their competition, Lyft does not update for traffic issue as well, trips that were expected to be 15 minutes can take 40 minutes due to traffic. The final point of interest is in regards to location pin, whatever services Lyft uses to show where a rider is located often are farther off, and doesn’t take into account road structure: these last few trips, drivers have shown me that they were directed to the back of my apartment building, near the woods located nearby. With all these on s day to day consistent usage over these past few months as I’ve used the app, I have decided to discontinue my usage of Lyft. I appreciate the courtesy of your drivers, and wish you success with your goal of providing service of your customers-Tom.
No CUSTOMER CARE, just rip off passengers & GO !
by jazzOH on 2017/11/24 23:17
I have used LYFT off & on over a year now, originally they were my go to opposed to Uber because when I did have any issues w. a ride or driver I was always helped within a few hours (if that long). Lyft no longer has that human to human contact and sadly now I have received MULTIPLE (at least 8+) drivers who have PURPOSELY found ways to attempt to get paid through cancellation fees through this app. This was my last straw, I normally do not write reviews however I just witnessed my driver mark himself present in my location 2 mins prior to arriving then called him (because they never call you) and asked if it was an effort to get a cancellation fee for him to say un huh on the phone and cause me to be charged w. that exact fee .. which was more than the cost of the ride. Now I have to wait more than a day to receive that money back or contact my bank because Lyft no longer respects their consumer. SAVE YOUR TIME & YOUR MONEY! ! Find a ride sharing app that still has some sort of human contact or at least responses within an appropriate amount of time if their drivers are abusing their policies. They responded to this review and still haven’t responded to any of the 3 complaints I’ve had to file w. them in the past 2 weeks. 😭AGAIN, DO NOT USE THIS COMPANY FOR YOUR RIDE SHARING OR ONLINE RIDE REQUEST!
by Brittaney#discouraged on 2018/09/26 12:41
My 17 year old daughter took a ride from 𝐋𝐲𝐟𝐭 and the grown married man starting hitting on my kid!!! She said”I am only 17 and just turned 17 and said I’m not interested at all your way to old and I’m in a relationship” he STILL kept saying stuff to her, totally freaked her out so then that night around 3am this 𝐃𝐫𝐢𝐯𝐞𝐫 found her on FACEBOOK, message her saying how he wanted to see her again and he remembers exactly where she lives!!! He even told her he lives close by(a coupe streets over to be exact) and could sneak away from his wife anytime for her!!!!! It took 𝐋𝐲𝐟𝐭 5 days to “email” me and when I asked over and over for a phone number so I could call them they would not give it to em and would only communicate through email. I am beyond angry, scared and soooo frustrated!!!! I know we can only do as much as we can do when hiring people for stuff like this(meaning Backgroud checks and so forth) but when I reached out to them (I emailed 4 times in 1 day) saying what was going on(I’m also worried about other kids riding with this guy) they acted like they didn’t even care!!! Went on saying how they’re sorry for MY INCONVENIENCE!!!!! Are you seriously saying inconvenience???? Anyway, I have had some great drivers with 𝐋𝐲𝐟𝐭 but for there customers service to be like that... I still can’t believe it!
App needs work, Ride/drivers great
by summersyntax on 2018/09/05 19:24
Dear Lyft - I hope this helps to improve your app! I tried to edit my ride, then cancel. The app had automatically imputed my home (understandably!) instead of my intended pick up point at the car repair spot; when I realized this, I tapped ‘edit’ which only shows a map instead of my pre- designated destinations - the addresses which I don’t know - hence pre- designated. Why doesn’t the app list them with an option of a map? Or easily allow one to choose that list? Could not quickly find this option - not user friendly. When I tried to cancel, it showed ‘fee waived’ but without saying I had only 2 minutes to cancel - this should be clearly stated with a warning in RED. Thinking the fee would be waived, and I had time, I tried calling the driver; he was no help since he only goes by the inputed map and didn’t know the street where i wanted to meet for the pick up. So I canceled - but then the app showed he was coming anyway, which was confusing since later on I discovered I was charged the cancel fee - plus, it asked to rate the ride - the driver was faultless here and got 5 Stars. I was upset and frustrated, late for my appointment. I hope this is useful- will update rating when improvements are made.
Blind Person Friendly
by KatLBerg on 2018/07/30 19:54
This was my first time riding Lyft, I was very hesitant in trying this type of transportation. I have heard horror stories when it comes to Uber, so I didn’t know if Lyft would be the same. I found out that my reservations were wrong. I had a driver that came to me with a friendly smile and was able to take care of my luggage and help me out. He also had a clean and refreshing spelling car. We had a professional yet friendly conversation that entertains a quick ride to where I needed to go. He drove safe and I feel comfortable riding in the vehicle. Also, I made reservations for a ride but it was unsuccessful, I was not worried because of the fact that Lyft communicates through text message. So, I was informed throughout the whole process. I then ended up making another ride and immediately within three minutes was able to get transportation to where I needed to go. I will definitely be using Lyft in the future above any other transportation. A great experience for first-time user. I have found my alternate transportation from cab and Acess.
Needs a lot of work
by Demothness on 2018/12/11 02:15
This service would be better if: 1. If drivers didn’t lock down pickups while currently dropping off another customer, typically adding significantly more more time than a customer would be waiting otherwise. 2. If drivers would stop using third party apps for directions. Or at least act like their passengers are trying to get to their destination promptly. No one orders a pickup with the intention of a 10 minutes ride taking 25 minutes while the driver takes the scenic route. I shouldn’t have to express that I’m in a realistic hurry to a stranger. They should understand that’s the implication of ordering a pickup, that I want to reach my destination promptly. 3. If drivers would quit driving ridiculously large circles around a neighborhood, only because they get penalized for taking u-turns. I literally watched a driver pass my location by 30 feet, but instead of turning into one of the many parking lots at my school to turn around, the driver just kept driving, around an entire college campus, to try to pick me up. When I watched this add 7 minutes to the trip I canceled. These inconveniences, at customer expense, defeat the purpose of paying for a service as simple as following a map that’s so easy to read.
by Sanket. P on 2018/09/03 20:52
I am not rating one star just because I, as a driver had a bad experience. It is only to get the app developer’s attention so that some serious changes could be made in be app meant for passengers. Being a Lyft Driver, I had the inconvenience of an irate customer who did not think twice to check for the license plate of the ride he had requested from the app and somehow had three ride requests cancelled before he got into my vehicle out of his own frustration. The passenger, being a 63 old, huge & hefty man, who had a hard time walking five steps towards his Lyft ride was completely unwilling to get out of my car even after realizing he GOT THE WRONG RIDE the fourth time around. I do realize and am guilty of the fact that I had to drop him home which was only 8 minutes away by being offline and missing the rides which could have paid me a lot more than the wrong one. This is a humble request to the developer to PLEASE add a feature for the passengers which will force them to verify the license plate and the driver in the vehicle before the journey begins as this could end up being a lawsuit by keeping this loophole exposed for passengers. Sooner or later, the passengers will find out about this and someone out there will find a way to use this for their advantage.
Lyft is on its way to creating a professional driving culture
by Kiggers on 2017/12/05 14:45
Overall I’ve been satisfied with the quality and professionalism of drivers. Clearly Lyft is working with their team on ensuring drivers are prepared to act as a representative of Lyft rather than someone who simply has some time to pass and takes said person from point A to point B. The added accommodations of bottled water, mints and reading materials all make a difference - I wish all drivers were required to provide this. Still - some drivers are clearly more interested in providing stellar service and treating this as a job than others. That being said, I wish there was a way for Lyft to allow for a user to request a particular driver for a month since many users have made a connection with a ptocular driver here and there. If even be willing to pay $1000 a month or more to secure a particular driver that I have made a connection with since I use Lyft 14 plus times a week. It would be a great convenience for those who don’t want to have a car but have the comfort of a set driver.
First Lyft Request a TOTAL bust!!!!
by 3justme3 on 2018/06/22 13:13
UPDATE -a week and a half later- : Customer service is awful. All I get is what is probably a stock answer. They continue to tell me a charge to my MasterCard was not authorized when the bank for my MasterCard told me the day of the incident that the charge WAS authorized. All I would really like is an apology and for someone to look into what must be a system problem. - I added the Lyft app and attempted to use Lyft as it came highly recommended. I requested my first Lyft at LAX after collecting my bags and was told by the app that Lyft was having trouble with my payment method. It said “try another card,” so I had to enter another card at the airport, and got the same message. I thought if had to do with being 3000 miles from home and maybe they blocked the cards. Called both banks and was told everything was fine with them. One of the bank reps specifically said that the charge came through and the bank AUTHORIZED the charge, and I got the message from Lyft that the card was a problem. My brother got me a car, and the driver was great, but I spent an extra hour at LAX for no good reason because of Lyft. I’ve read online that people have been experiencing this since at least 2013. One person in 2017 said the problem has been an issue for that person for a YEAR.
Horrible service
by Blamealana . on 2019/01/23 20:43
If I could give 0 stars I would. I wouldn’t recommend Lyft to anyone at all. I’ve been using Lyft for awhile now with out any problem until recently. When the Lyft had arrived as soon as I opened the door the driver asked me for my age. I was thrown off by that question because I’ve never been asked that before. I asked why and he said because I looked underage and he wanted to see my ID. I told him that I wasn’t giving him my ID because I don’t have to. He cancelled the ride and ended up calling someone from Lyft to tell them what had. He told the person on the phone that I was underage which is not true. I then asked the person that was on the phone are you required to show ID to the driver. The person on the phone told me no that it wasn’t required. Even though the driver asked for my ID multiple times. After that had happened I tried to get in contact with Lyft which was very had. Their customer service is absolutely horrible. The next day I received an email from Lyft saying that they had deactivated my account because of feedback say that I might not be of age. And in ordered to reactive my account I would need to send them a photo ID. Which I did. I wouldn’t ride with Lyft anymore and would never tell anyone else to use the app. Use Uber instead.
Bad experience
by ccdboyd on 2018/10/03 17:33
On Monday October 1st I requested a Lyft to pick me up from Logan airport. Notification said “driver is here”. The driver called and I informed him that I was standing in the designated ride share location for American Airlines looking for him. After 5 min i got a notification that the lyft was cancelled and I’d be charged $5. I immediately called the driver who pretended he could not hear me and hung up. I called a 2nd lyft and the same thing happened except the guard spoke to the gentleman and told him he was parked in wrong location(limousine parking) and instructed him on where he should go but the driver never came and was charged $5 again because 5 min had passed. A 3rd lyft was requested and after a few min the driver cancelled! After the 4th attempt, the guard called the driver and spoke to him. The driver said he was at terminal A. For whatever reason the lyft app was directing the drivers to terminal A instead of B and I have incurred $10 in charges that I feel I should not have been charge. I would greatly appreciate you investigating this and reversing the charges. This was very frustrating and a huge inconvenience.
Customer care doesn’t care
by sun-moon on 2018/07/19 17:35
I took a ride this afternoon from NYC to LGA airport and the driver took more then 15-18 minutes when it said initially the driver will be here in 2-3 mins as the driver was just a block or two away. Once the driver arrived she didn’t even answer me when I asked why it took so long. When I requested her that I am running late and have a flight to make she just said ok. On top of that she decided to take her own route to minimize the distance to travel where as the app was telling to take a longer route and could have been more time effective. When I asked her than got a cold shoulder and she continued on her drive. I was delayed by more than 25 minutes because of this and missed my flight. When I contacted the customer service I was told that the fare was calculated correctly which may be true but the delayed costed me missing my flight. Customer service didn’t even say anything about other issues which I sent in my feedback. The car was dirty like hell. Have pictures to show the same. Lyft just doesn’t care what customers think as long as they are cheaper possibly.
WORST COMPANY EVER!!!!!!!!!!!!!!!!!!!!!!!!!
by stephjo07 on 2018/11/21 14:48
If I could give this company zero stars I would! We were visiting New York City and my 11 month old accidently dropped my husbands phone on the floor of the Lyft vehicle. We were in such a rush because of NYC traffic that we completely forgot to pick it up. We realized it just as soon as we walked into St. Patricks Cathedral and ran out to see if we could catch the driver but had no luck. We then contacted Lyft to see if they were able to call the driver and ask if he would be able to turn around. Apparently, Lyft has a policy in which they are not able to contact drivers while they are “in drive mode“. So, we began with the lost and found process and figured that the phone would be returned to us within 24 hours, which is what we were told. Long story short that 24 hours turned into Lyft never being able to get ahold of our driver and the phone not being returned. A $20 Lyft ride turned into a $500 Lyft ride. This incident happened about a month ago and we still have not received a phone call from Lyft. I will never use this company ever again for their lack of customer service. Be careful with any belongings you have, there is a huge chance Lyft will not help getting them back to you if you mistakenly leave it in a vehicle!!!
Lyft’s Customer Service is Incompetent
by Mackwilcox on 2017/12/21 20:07
Lyft charged a payment source that I did not select and upon emailing their company for help in issuing a refund in order to charge the correct source, customer service is responding to me about a problem that I’m not even having. I’m dealing with someone named Henrick right now, if that’s even his name, and I’m not sure why he keeps bringing up a $25 “temporary” charge that UBER HAS NEVER DONE. I’m not even upset about this “temporary charge” that I cannot see from my end. I was charged through paypal and just want those charges to go to the card I have on file that I selected both times I used Lyft’s service the other night. I’m not asking for a complete refund, I’m not asking for ride credits, I simply want the ride charges to go to the card I had originally selected for payment. This seems to be such a hard thing for Lyft to comprehend and eventually fix, so I will be taking my business to Uber or See Jane Go. For all of my sisters out there, See Jane Go is a ride service that staffs only women and picks up only women.
Lyft kills useful features - “Siri call me an Uber”
by AustxCyclist on 2018/09/29 21:27
Until recently, I had been a big fan of Lyft. But the app keeps losing key features that I relied on. More and more Apple Watches have cellular capabilities, so what did Lyft do? Killed their Apple Watch app. Siri integration and the ability to see Lyft ride estimates within Maps was something I used daily. And now there are Siri shortcuts in iOS 12 which could be powerful when combined with Lyft. So what did Lyft do? They dropped support for Siri and maps now too. I loved being able to request a car without ever having it jump into the actual lyft app, but now it’s the only way I can use the service. I stayed away from Uber due to the controversies they faced, but they’ve been cleaning up their act and much more importantly they support Siri and Maps and the Apple Watch! Lyft why in the world are you sliding backwards when the technologies you were using are only getting better and more popular? This is a terrible user experience taking away features and limiting how we can use your service. Most companies do the opposite. I used your service as many as 10x per week, but now I’m going to be using Uber so that I can regain the flexibility and convenience of those features you unwisely dropped.
Bulky and irritating.
by Workaholic585 on 2018/07/31 10:00
I am frustrated that you’re trying to mimic Uber. I stopped using their passenger app for a reason. I liked being able to check a location to see if there were cars there just by moving the pin on the map. Now you’ve updated the app and made it just like Uber and can only see the cars closest to where you currently are. Very often we are bouncing from place to place to place on extremely busy days and like to see en route if there are going to be cars close enough for us to accomplish what’s necessary in the time frames needed. I can’t do that anymore because you think you need to be like them. Also, when putting in ride information, it immediately jumps to the next page before allowing you the option to add a third stop. You have to go back a page to add it. You should be able to make the choice first before going on ahead. I also think four stops total would be better than three. Get the one up on Uber on that one. Stop trying to be like Uber.
Never refunded. Will have to contact my bank to get my money back.
by nyunda-faith on 2019/03/23 02:02
I called a Lyft in the morning. After pressing the button to confirm the pickup spot, I cancelled it immediately because I realized that I could just get one later due to how early it was. I was told that there would be a one time no cancellation fee as I cancelled it immediately. I contacted Lyft in the app to get my money back as the transaction was never cancelled and was told that the money would be accredited towards my next ride. I was charged for the next ride that I took a few minutes later despite being told that I wouldn’t be. I contacted Lyft 2 weeks later to make sure I’d get my money as I wanted to see if the transaction would go through. After a few emails of them telling I wasn’t charged, they then said that it was the right charge and I wouldn’t be getting my money back. They erased the ride from my history since it wasn’t a completed ride and then tell me that I should send them information about the driver from the history that they knew wouldn’t exist anymore. When I mentioned that I would contact my bank, they stopped responding to my emails and never replied after that. It’s been 2 days and I still haven’t been contacted again. Is this even legal?
Bad Customer Service, Slow & Fraud Charge
by Pc2013Pc on 2018/03/13 04:09
Someone linked my card to another account, fraudulently, and Lyft doesn't have an approval process or notification to alert the original account (with card) that their card is being used for a another account. After alerting my bank of the fraud charge, all I want to do is DEACTIVATE my Lyft account, but I'm told that I have to wait 24-48 hours for someone to contact me to deactivate my own account! Lyft took away the option for the customer to deactivate their own account through the app or online. This is convenient for them as it make it difficult for people to cancel their account. I have been on hold twice on the phone to find all of this this out, and the phone rep was rude to me (telling me it was my fault someone stole my card?!?!). Previously, I have urged people to use Lyft, despite them being more expensive than Uber, but I will never again use Lyft until their policies are changed. They have made this situation much more difficult than it needed to be. Instead of one click to report the fraud charge and another click to deactivate- it has taken messaging, being on hold for 30 mins and a rude phone rep who couldn't deactivate my account...and I have to wait for someone who can to call me...?
OK...I’m done with this app and LYFT. I tried to like you, I really did.
by Copybuffer on 2018/10/15 20:40
My attempts to use Lyft are always to and from airports in different cities. And most times I’m on this app and their major competitor’s app comparing price quotes and driver availability. Then I want to schedule a ride for a pickup time. Have had drivers who ignore schedule time and accept the request right away and show up an hour early. If I choose to take the “line jumpers” ride to avoid a cancellation fee I’ll invariably get a notice that another driver has accepted the original pickup time is showing up in a few minutes. By that time I’m at my destination. The app apparently isn’t smart enough to ascertain the requested route has been fulfilled. And not a very intuitive way to cancel the redundant ride to add insult to injury. Or drivers will accept a scheduled ride way in advance then when I am notified they’re 5 min away and text them to reinforce the scheduled pickup time they’ll try to get ME to cancel and collect a fee. So driver training appears to be an issue or perhaps the drivers have figured out there is reward or no consequences for “claim jumping” scheduled rides. I’m done...even the automated “here’s a credit” for the mixup ends up being a lure for the next frustrating experience.
Fraud Ride!!
by carolina1601 on 2018/06/02 04:11
I ordered a Lyft ride this afternoon and the driver was super friendly and nice. I was running late and not really paying attention but he engaged me in conversation to the point that i started talking to him. I just Mentioned being in a rush because i was running late. Well i go into work and 2 hours later i get a notification saying my ride has ended. I’m like oh yeah let me go rate him and as i go in to rate him i see a charge for 102 dollars. He never ended the ride and drove 90 miles away for 2 hours. Lyft refunded my money but still charged me fir the original ride and a 10 dollar credit but that’s not going to give me peace of mind to use it again. I would have not even checked if i hadn’t gotten the notification and wanted to give him a good review. After that happened it didn’t give me the option to rate him so he can do it again to someone else. A 5 dollar ride turned into a 102 dollar ride. More then likely that will be my last Lyft ride. Oh and they said he forgot to turn it off. I called my friend who says it’s impossible because it keeps running while you are connected and if he was still doing the job he would have noticed not getting request in 85 miles. If not he would of disconnected from Lyft.
The customer is always wrong
by DaCarden on 2018/12/31 05:08
I am not the type of person to write reviews, but before you download this app please read my nightmare story... I have been a loyal customer to Lyft for a few years now since ridesharing apps became popular and have never had a problem. I was taking a ride with my elderly father and my girlfriend and we get picked up by the most unprofessional driver with an attitude to match. After I help my dad into the car, we take a normal ride back to my home. Later that evening I receive a receipt from Lyft for $100 that was withdrawn from my bank account without notice claiming that I caused damage to this riders car. We are all respectful to other people’s property, especially the cars of ride share drivers as we appreciate having the option to use them. The “damage” looked like sharpie on the outside of the drivers car and there was not a time stamp so my guess is it was already on his car and he is essentially getting a $100 tip without my consent. Lyft has been unprofessional in handling this case and has taken the word of one driver over 3 competent passengers. So just be aware that Lyft drivers can claim damage without proof of how it was caused and Lyft will charge you without thinking twice about it.
Info shown in app did not match
by cotbutt on 2018/05/25 00:30
Lyft never responded to a serious safety issue reported to the critical response line. The vehicle make, license plate, and photo of the driver who accepted my ride did not match the vehicle, license plate or person who arrived. The driver was outside the car blocking traffic, hollering my name and acting foolish. Apparently, it was my fault for not looking for a different vehicle, license plate, & person which did not match what was provided by Lyft. I asked why he did not match the photo and why his car/plates were different. Then I noticed he had another person in the front seat, which was concerning for a female bc I ordered a regular ride, not a shared ride or Lyft line. A police officer saw/heard all this - he told the driver get in the car & told me NOT to get in the guy's car. The car sped off & I was charged a cancellation or no show fee. I sent Lyft photos of the license plate/vehicle which did not match the screen shot of the info displayed in the app. I was not provided a response or explanation. Did this person find/steal a legit Lyft driver's phone then fire up the app for fun or worse? Did a Lyft driver let someone else to use their app/driver credentials to pick up riders? Who knows. Definitely scary. The cancellation fee was eventually credited to my account.
Find Something Else
by Gan596 on 2018/02/17 16:46
Easily the worst rideshare service I’ve used. Rides are regularly cancelled and the customer is charged a fee, despite it being the drivers who cancel, riders will regularly be booted from scheduled rides without notice requiring them to request another, and on this service I have experienced drivers making disgusting comments about women, race, and gender. And I’m not talking some mild nonsense, but vulgar language so bad that I felt like I needed to shower after the ride. Repeated complaints about this to Lyft do nothing. Further, the drivers themselves are unsafe, rude, and generally have so much difficulty with English that communicating is near impossible. As someone who fully understands the difficulties of learning a second language, I feel for them. But at the same time, if you are not even conversant enough in the local language to be able to answer a simple phone call to find out where the ride is located, there’s an issue. Particularly when that leads to the rider missing the ride and being charged a fee. Do yourself a favor and check out of some of the less popular rideshare programs, they’ll likely serve you much better than this trash-heap. Lyft, you really need to up your game and make this stuff right.
I always feel safe with Lyft
by asdfg67890 on 2019/04/04 13:15
As a woman especially, safety is the most important factor to me whenever I utilize a ride sharing service. With Lyft, unlike Uber, I have always had a positive experience with drivers. I have never once felt unsafe on a trip with Lyft, which is different than my numerous Uber experiences. Perhaps this consistently positive experience is due to the background check that Lyft makes its drivers pass or the way they train their drivers? I’m unsure of the reason behind this discrepancy, but I do know that I’ve never had a bad Lyft experience. This element of consistent safety and professionalism is the reason why I use Lyft above all other ridesharing apps. The only downside is that compared with Uber, in some cities, there are fewer Lyft drivers which translates into longer initial wait times for drivers. (Note: in no way am I compensated for this post- all thoughts are my own. I write this post in hopes of helping other humans, especially fem identifying ones, make an informed decision).
by Sdr1624 on 2018/11/18 04:32
Most of the time the app works well. I just got back from traveling, and used it a lot while away. One time, though, I got charged a cancellation fee when I watched the driver go right past me and the app clearly showed him blocks away while the 5 minutes counted down. Tonight I was waiting at the airport for my ride home, and after waiting 8 minutes was notified the driver was here while the map showed him driving in circles at a different terminal. This time I took screenshots, in case I got charged again. I was then matched with another driver, 11 minutes away, but a few minutes later that dropped and I was matched again with a third driver 10 minutes away who finally showed up. Waited 25 minutes total at the curb just to get a ride while everyone around me was getting picked up in a few minutes. The app help center doesn’t let you complain or ask questions except in a limited set of circumstances, hence this review. When the app works, it’s great, but when it doesn’t, there’s no customer service and no way to contact them. Incredibly frustrating when it’s late at night and you just want to get home.
I absolutely love Lyft!!💜
by Kirs Bacot on 2018/11/03 16:24
The only reason Lyft didn’t get 4 stars is because 35% of your drivers come to work with a disgusting car and come to there job in pajama pants and haven’t even brushed their hair. The other day I had a driver that picked me up with her friend in the disgusting car and they where in there night cloths, bare footed. Now a couple months ago I had the same exact situation and I know for a fact others are complaining about these same drivers. What I will say tho is when I contact Lyft about the situation they always return my money in a situation like this one with no hassle, as it should be!! A year in a half ago my family and I and my extended family members left Uber for good, we only use LYFT and I will never go back with them, EVER!!So I wanted to thank you LYFT FROM THE BOTTOM OF MY HEART for being super understanding and for being the best car service there is available out there!! Popped P.S. If there was one thing that I could help change I would have a rewards program that would add up to a free ride or discounted ride. Or
Enjoying drivers interested in the company’s changes personally excluding the drivers
by Chelsea takes it corporate on 2018/06/12 01:14
I believe that a good business makes sure their employees are properly paid correctly and fair, I believe the company takes too much percentage in the numbers charged for using their services and I myself wanted to drive but learned about the review i learned about the company and numbers online of the company procedures and I believe if anything if the compensation isn’t changed then I believe the company could at least put some of the percentage of cash into making the app better. I believe a good business strives and continues to grow only if they have people their employees are happy and treated fairly or if you put money into the app your at least making your employees customers , us the people using your services have an advanced app that will take you business over another competitor and we’re more happy at making every day task instead of more difficult
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