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App name
Lyft
Description
Count on Lyft to take you where you need to go with safety first. Got an appointment? Need to pick up some groceries? We’ll match you with a driver, help you find the quickest bus route, or show you the nearest scooter — you’ll be on your way in minutes. If it gets you there, it’s on the app. USING LYFT IS EASY Choose your destination, find a ride in seconds, and pay directly in the app. It’s that simple. YOUR WELL-BEING COMES FIRST We want to make sure every ride is as comfortable as it can be so that you can sit back and relax. With guidance from the CDC and local health officials, we’ve created health safety requirements to help protect everyone in the car. We’ll continue to monitor the evolving coronavirus situation and make updates to ensure everyone knows how to use Lyft safely. LOOK OUT FOR ONE ANOTHER All riders and drivers are required to agree to a few simple rules before using Lyft: - Confirm you do not have COVID-19 or have any related symptoms - Wear a face mask - Keep the car – and your hands – clean - Leave the front seat empty - Keep the car windows open Drivers are encouraged to practice extra health and safety precautions every time they get on the road, including thoroughly cleaning and disinfecting frequently touched surfaces daily. CHOOSE HOW YOU RIDE With Lyft, you’ve got options. Choose from up to 9 different ways to go, all available right from your app.* Whether you’re looking for an affordable ride, the most direct route, or a way to treat yourself – we’ve got the mode to suit your needs and mood. * Lyft ride types may vary by region. Check the app to see what is available in your city. — Prices vary based on market condition. By downloading the app, you agree to allow Lyft to collect your device's language settings.
Rides cancelled at last minute
by DB4534 on 2021/06/20 23:42
Particularly for longer trips >30 minutes, seems like trips are often cancelled at the last minute by the driver. You then need to wait in the queue to get another Lyft—and arrive late to your destination.
Well thought through
by JaysonLevy on 2021/06/20 22:40
The app is very well thought through. For example, the app vibrates when the driver is within 3 minutes of pickup, and it asks which airline you are flying, when going to airport.
Won’t accept my chase bank card
by Najai1235 on 2021/06/20 22:36
I’ve been trying to call a ride using Lyft for a while now but it never works. It keep saying I have to put a new card in with the same billing address as my chase card. I only use one card though. Uber works just fine though I can get my rides there with no problem.
Just Bad
by Nickname Taken 420 on 2021/06/20 22:11
Lyft used to be a good alternative to Uber or taxis but has become unreliable to the point of uselessness. You can wait twenty minutes for a ride only for the driver to cancel on you leaving you to wait another twenty minutes for the same treatment. You’re far better off hailing a cab from an economic perspective. Uber is at least reliable if not as affordable. I’m deleting this app and wouldn’t recommend it for anyone unless you have hours to kill waiting for drivers that may never come.
José
by Joe bad speller on 2021/06/20 21:45
Great driver. Very smart and very helpful
Very Awesome
by rubygirlbubblydancer on 2021/06/20 21:44
Very smooth relaxing trip
Excellent Service and Drivers
by Abenrn on 2021/06/20 21:21
So far I have not had a bad experience
Worst ride sharing app USE UBER
by user73737200 on 2021/06/20 20:32
Literally can never find a driver and i live in LA just use uber you’ll save so much time
Tooooo long
by live stronger on 2021/06/20 20:27
It is taking to long to wait for a Lyft anymore!! Why does it take an hour?????
Lyft over uber!
by sjsuperjulie on 2021/06/20 18:36
I love lift and especially my last driver Mimi! She was outstanding! Hard workers and kind people driving me to my destination. I’m so lucky to be able to use Lyft once in awhile. 😊❤️😊
No more
by ambtus on 2021/06/20 17:45
I used to trust Lyft. I would frequently use it and the prices used to be great. It would cost me $17 to get to work. Now they want to charge $70-$90 to get me there. Quite the rip off.
Good
by OgMoee on 2021/06/20 17:33
Good
Thinks changed
by Elzbieta3 on 2021/06/20 16:32
I use Lyft for few years. I go to and from work 5 to 7 times a week. Drivers are great! In last several months Lyft become extremely expensive and the wait for drivers is quite long. In last 5 weeks the app is canceling my driver when he is about one or two blocks away, and is sending driver from couple miles away, when the 2nd driver is 1 minute away they canceling again and sending 3rd driver who is miles away - very frustrating. I’m looking in to buying a car.
Don’t bother
by jeff2effs on 2021/06/20 16:07
Lyft has become a totally useless app - sky high prices and when you need a ride they don’t show up. Waited for a ride for 40 minutes and they only gave a vague window when they would show up. When it was way past that initial window they gave they prompted me to cancel my request. I ended up driving home on a Saturday night when I had not planned to and did not want to. This app used to be awesome and I even worked for Lyft at one point - now there is no transparency with fares and pricing and the extra money you’re spending is absolutely not going to the drivers.
Price gouging!!!
by eldon k on 2021/06/20 16:04
This has never happened to me before and I had heard many tell me it happens. Trying to get home from downtown Portland Oregon to my home in Vancouver Washington, when I took a car service from my home to Portland I only had to pay about 30.00 dollars but to come home hour company hikes the rates up! I had to take an option of reserve the car but wait 30 minutes to get the car because that way I could save money. I waited close to 40 minutes from ordering till the drive showed up and I get charged $70.30 that is ridiculous! I had to get home there was no other way but to price gouge people like your company did is highway robbery!
Not designed for the consumer
by tanteocho on 2021/06/20 14:58
Will tell you the driver will be there in 15 min, then 10 min later tell you 10min. Undependable. I spoke with a driver during my 20 min ride, and he told me he was making 40-50$ off the 80$ ride. It shouldn't cost that much to cross the hudson river in NY. Ridiculous. I feel taken advantage of, and I look forward to the next app that offers a better service.
UBER IS BETTER
by Loliando on 2021/06/20 14:48
I was in a hurry to get to work, it took Lyft 38 MINUTES to find someone, wait actually they never even found someone, I had to cancel and download Uber, the moment I clicked to get an Uber I was instantly paired with one and taken to work just on time. Lyft is horrible i do not recommend it
They’ll steal your money any way they could
by ChuckFaily on 2021/06/20 13:50
They’ll have you pay a price then they’ll update the price of your ride adding $2 - 27$. This company is frucking terrible they avoid providing customer support. Even when you get support there’s nothing but terrible reviews. F*** this app
This is crazy
by emoney 80 on 2021/06/20 13:12
How come I just had a ride to pick me up in 3mins to be switch to another ride now I have to wait for 12 minutes that’s crazy
Ride
by i like ths game on 2021/06/20 13:09
Very nice and polite.
Poor service
by $help$ on 2021/06/20 12:48
I had a driver in Chicago drop me off at the wrong location and I was forced to walk nearly a mile to my location dressed up. Very poor service
Lyft is great
by bostonjaie95 on 2021/06/20 12:30
So helpful I have been taking Lyft for the past year and for the most part have not had any issues and most of the drivers are awesome
Terrible
by butterflyknif on 2021/06/20 10:27
It took around 2 hours to find me a ride and people keep canceling on me.
App has an issue
by sammer453 on 2021/06/20 09:39
I scheduled a ride and they put a wrong address to the driver. Finally, I was charged for their mistake of incorrect address. How fair is that??
Discrepancies
by Javi🦅 on 2021/06/20 09:38
Yesterday I had a very bad experience with a driver in O’Hare International Airport,his name is Rakan, he make me walk towards he was, instead of the point of pick up than you suggested me,when I arrived to where he was he was, preaching me,I got ofended for he’s actitud,and he refuse to give me the service, the Lyft app doesn’t offer a complaint window, to report this kind of problems with the bully drivers. I feel sick after that bad experience.
Lyft is not everyone’s first option for a reason.
by amilcar1990 on 2021/06/20 09:22
I just spent an hour waiting to get matched with a driver. An hour. I still didn’t get matched with anyone. Yes Lyft is a little cheaper than Uber but not worth the freaking time. The app keeps telling you that you’re going to be picked up at a certain time but then the time keeps changing. And you never actually get picked up. At the end of the hour it finally says there aren’t any drivers around but the app keeps showing little stupid cars around me. Like if they’re not available don’t show the drivers on the app!!!!!!! So fed up right now.
Funk all of you
by NinjaZombeh on 2021/06/20 08:35
Literally used the wait and pay at 1 am to save a bit of cash and NEVER got picked up after waiting for over an hour. Just use Uber, better than the service this app pretends to provide!
Geovy
by Ctownsley on 2021/06/20 08:09
Amazing driver
Thumbs up
by jackie0649 on 2021/06/20 08:03
High prices but haven’t had a bad lyft experience yet.,
Ridiculous Prices for terrible service.
by cheeebie on 2021/06/20 07:52
Pay $25 for a ride that’s expected in 10 minutes only for it to cancel multiple times making the total wait time thirty minutes. Multiple cancellations and ridiculous price hikes. I share a car with my husband and basically relied on using Lyft for the days I needed to get around. Prior to the last year the rates were always in the same range, normally always reliable service but that all has tanked. I know Covid presents difficulties but I don’t believe covid can excuse the poor quality of this service anymore. I’m lucky enough to have other options to get around but I hate it for the people who relied on this service to find themselves unable to afford it anymore. Taxis in this city died out with the introduction of cheaper car services such as Uber and Lyft, I’d imagine you’ll go the same route at this rate.
Poor business ethics
by nippon ichiban on 2021/06/20 07:07
Basically taking advantage of riders, not a good business venture, 24 dollars for a 5 minute drive is completely unacceptable when there is no one else needing rides
You keep keep rerouting drivers that are a minute away.
by rendom rico on 2021/06/20 06:43
I’m all for paying for better service but when I pay for something or agree to pay for something and you reroute my ride and I’m waiting 45 minutes for something I thought I’d be waiting for five minutes this is not a good experience you need to find a way to fix that or I’ll never be a customer again.
The worst life time experience
by rcsnair on 2021/06/20 05:39
Waited for a Lyft for 2 hours in Ontario airport today. I saw people booking can after me and getting their ride while I was waiting. Really frustrating experience. 30-45 minutes is fine and I can understand that.
Long wait time and drivers get switched as you wait.
by BrandonDaddy on 2021/06/20 05:36
There is no way to cancel without a fee
THE BEST
by $$$best on 2021/06/20 05:29
BEST1$$$$
Outstanding
by sireillivy on 2021/06/20 04:59
Anna was a wonderful driver a very friendly friendly person happy smiles took us exactly where we wanted to go exactly when we wanted to be their outstanding person
They lie to you
by Elmer Munoz on 2021/06/20 04:54
I got out of work at 11:00pm and wanted to get home ASAP to celebrate my anniversary. I quickly chose the 2 minute wait. After 15 minutes, the app canceled me and told me to reorder. I again chose the speedy 2 minute. Again, I waited 15 more minutes. It has been an hour of waiting for two minutes away. I missed a special moment and it doesn’t help how many Lyft ride were available around me. This app lies to you that it will be ready and just waste you time. Extremely disappointed.
Not paying enough to drivers
by PawlGonz on 2021/06/20 04:52
Used to be good but I guess they are not paying their drivers enough cuz there are hardly any
Incredibly Unreliable Service
by Tyler.Knox on 2021/06/20 04:35
Title says it all.
Cool Ride
by gabe 2031 on 2021/06/20 04:17
One of the best rides I’ve had. Cool dude
Don’t use LYft
by chel2021 on 2021/06/20 03:35
WILL NEVER use Lyft services again! Lyft doesn’t tell u that u don’t hv a driver… they jus keep reassigning drivers All While you’re running later and later for work!
Great driver
by teachermrb on 2021/06/20 03:14
Thanks for the ride
Unreliable
by Lilers101 on 2021/06/20 03:10
Drivers will constantly cancel! My friends and i waited 20 minutes in total for a car to show up. We were only supposed to wait 3. Drivers would drive by us and cancel right away. Are there no penalties for drivers cancelling?! It’s absolutely ridiculous!!
5 stars. saved me $25 instead of paying for uber
by .julio riano on 2021/06/20 02:17
bruh lyft is such a plug. i deadass saved $20 ordering a ride from a trampoline park to my house, not even a 15 minute ride. lyft is the move 100%. uber is dookie
From the Guitar Hotel to Las Olas
by Riding with Class on 2021/06/20 01:57
Michael our driver was awesome
Drivers cancel OFTEN
by Selfro on 2021/06/20 01:28
Drivers now cancel constantly. If they see how much your ride is going to pay they will cancel. I’ve had rides take 45 min just to get to my house because they only want to drive a certain distance. Not using this anymore.
Confusion
by GreatClips27 on 2021/06/20 01:22
Our pick-up from Hilton Hawaiian Village was confusing. We went to the Lyft station at the hotel by the sign. Driver went to another tower b c she said that’s what the blue dot showed. Then she said she was in the lobby. So we went to the main lobby. But turns out she was at another tower lobby. We finally ended up the same place but it took a while with some anxiety to find her. Ride to destination was just fine.
Lyft is best!
by gergilein on 2021/06/20 01:21
Lyft is best!
Switched to Uber
by TheRealKuty on 2021/06/20 00:52
Ever since Lyft switch to express or standard pick up and it taking forever for a standard pick up or getting charged double for express I finally had to switch to Uber after years of happily using Lyft. I will never use Lyft ever again after this move sorry. Just trying to steal ppl money and not about affordable rides anymore. Download Uber not Lyft
Driver Doesn’t Care
by Greg_oreo95 on 2021/06/19 23:29
I was waiting for a ride, in this oh so great Las Vegas weather and the driver arrived, and as I was getting up to get in their car, he literally just drove off
So clean so smart!
by bsjansbjs on 2021/06/19 23:13
We learned so much from our driver! So wonderful to talk to and had a great smelling car :)
Bad
by jr984329 on 2021/06/19 22:49
Wait time is crazy and they charge stupids
Got much more expensive than yellow cabs
by DrLoki71 on 2021/06/19 22:49
Lyft is still ok as an app and as a service, but they are no more an affordable alternative to the cabs, as well as their well known competitor. I live in Manhattan, and, according to my last few trips, Lyft here became around 40 percent more expensive than a regular yellow cab (Lyft trip cost estimate vs. yellow cab price I actually paid). It is not 40 percent better. Use with caution.
Why?
by Tvguy007 on 2021/06/19 22:37
Very few drivers and long wait times.
so expensive?! and doesnt even pay their drivers that expensive fair!
by its-me 9 on 2021/06/19 22:11
always have to wait 30+ minutes for a ride. and when i ask and pay for priority ride in 5 minutes it should come in 5 minutes not 10 or 15 if the ride does not come within that time frame. dont charge me the extra 10 dollars
Cancelled airport ride by John
by malinodm on 2021/06/19 22:04
Hi, I have only ride shared about 6 times and always thru Uber. Going to the airport to return home showed an Uber fair over $30 more than when I arrived, about a 40% jump. That prompted me to get the Lyft app and check Lyft rates. They were much closer to the Uber fair upon my trip arrival (from the airport). I chose the longer wait to save money and had alloyed 60 min to travel what google maps said would take 26 min. So I was content to wait 15 min for John to save some money. I went to the curb and was locked out of the building, Air conditioning, and WiFi. John pulled up and lamely told me that he wouldn’t be going back to the airport because there was big delAys, but not to worry, O wouldn’t be charged. He drove off leaving me dumbfounded. This was my first experience with Lyft. Unsatisfactory. I scrambled to try to bring up Uber or Lyft to request another ride. Without inside WiFi and because of the delays in John’s cancellation taking effect, I was getting stressed about getting to the airport. Good thing Jean, redeemed the overall experience, somewhat. Wish he had an easy pass to get thru the parkway pay terminals, but he got the job done and helped me understand that John would not have know. Where I was headed until he got to me. I was wondering why he bothered to come to me and why he accepted the ride if he didn’t want to go to the airport, and why he didn’t just call and cancel so My time was t wasted. You’ve got room to improve as a cancellation like that never happened with Uber. But never had I reall needed a ride like I did today. My parents are too old to drive to or from the airport. V/r, Dave M
Bad App
by DJ hh guy TD sdf c on 2021/06/19 21:44
Giraffe that’s terrible! Told me the driver was over 20 minutes away, so I forthright. Contact wondering where I was! Then, on the way to our destination call on your app so it’s causing the driver a lot of concern. I’m not sure how Christianson‘s phone off but it’s very annoying
$60 to add a stop!
by Rosiera on 2021/06/19 21:26
I rode from Brooklyn to Manhattan. We added a stop 6 blocks from the initial drop off and the up charge was $60 on a $30 ride. Lyft customer support says only “we can’t offer a refund.” Should I have noticed? Sure. But we were in the back of the car, with masks, at night, and my glasses were foggy. After 9 years as a Lyft fan and rider, you have lost me. Sad. But this is icky.
Rides take way too long to arrive.
by Elver Goudo on 2021/06/19 21:04
It takes too long to get a ride and not only that but once you get a ride the driver drops the ride multiple times and drivers keep switching. It took me an hour and a half to get a Lyft. And I’m considering not using Lyft anymore.
Terrible service
by skd eidn on 2021/06/19 21:02
Service in June 2021 is about as poor as possible. Zero drivers on the road. Don’t make any plans around the ability to get a ride.
Dentist n time.
by AlanModia on 2021/06/19 21:00
Zero stars for the app and every product manager. Most app features should be jettisoned for a complete do-over. Unless the mission of Lyft is to head fake the potential rider with autonomous migraines and terrorizing PTSD. On the other end of the calvalcade of irrelevant ad noise and marketing spluge was a calm and efficient driver whose effortless moves got me to the
Sue
by Mt. Sunflower on 2021/06/19 20:34
Alex provided a very pleasurable ride for my husband and I. He was professional, a great driver, and very personable.👏👏
Too long
by timetbd on 2021/06/19 20:05
Lack of cars, issues with pickup and drop off times are too long—far longer than quoted. Have always thought well of Lyft and the drivers, especially. But it’s very difficult lately to rely on lyft.
Very Flawed
by jawmelah on 2021/06/19 19:48
Lyft is great if you want sometimes cheap rides. I suggest using Uber if you want consistent pricing Lyft changes their prices by the minute, drivers are very minimum & I feel like all Lyft cares about is making money off of people
Just don’t
by j_45778017382819-9/99383 on 2021/06/19 19:33
Always takes a long time to get a ride and makes me waste my time, do better.
Increase in price
by Angry, frustrated, mad, etc on 2021/06/19 19:00
So I live 30 min from my job and I would only pay like $20 for a ride Downtown. But now around noon the prices skyrocket to $65?? That’s a rip off and lyft used to be cheaper than Uber. Why are the prices rising so much??? It’s ridiculous and not convenient or reasonable.
Sponge Bob
by Maracemi on 2021/06/19 18:54
Patricia was super sweet and insightful about the area enjoyed the ride with her
Expensive
by igsogxkh itsxgxjg oh on 2021/06/19 18:52
The ride was overpriced and made me wait way too long. I’m never use Lyft again.
You’ll wait 30+ mins after what you schedule in advance for
by 1NJ3CT3D on 2021/06/19 18:50
If you schedule 8 hours in advanced for 10:30, dont expect to get a ride at 10:30… expect to have them keep changing drivers on you for 30 mins
Used to be great
by Rehyan on 2021/06/19 18:38
Now it’s completely unreliable
Too Dam High
by Dday Good Time on 2021/06/19 18:37
CS Ga
Horrible
by 5742894 on 2021/06/19 18:20
Absolutely terrible takes 15 minutes to get to my house then then it says 5 minutes they reschedule a new driver and makes me wait the 15 minutes again.
Thank you for your patience!! Great costumer service !!
by Olympian Ena on 2021/06/19 17:36
Thanks
Best app ever.
by ananua on 2021/06/19 17:17
They have the best customer service, thank you so much for your help it made my day
My driver
by sharhondagrier323 on 2021/06/19 16:42
My driver was so nice and kind!!!!
Very good experience
by Gigi's babies on 2021/06/19 16:00
My driver was very kind. He even watched me to my door because it was after 1:00 in the morning. My experience with Lyft will have me using them again.
Reliable
by xJewlian on 2021/06/19 15:48
When Uber doesn’t have cars available Lyft does, and is way cheaper
Lyft vs. Uber
by FK Lee on 2021/06/19 15:38
Lyft all the way ..... i’ve never had a problem with Lyft !
Pandemic Prices!!!
by Golden State415 on 2021/06/19 15:26
Ever since the pandemic started prices are outrages a ride has doubled or tripled for one ride within 2 miles in San Francisco!!!! Why is there always update so often with the same description and NOTHING changes!? Ima have to switch to UBER…
I was foolish to use this app
by zxvshfgr on 2021/06/19 14:18
Worked fine to charge super high rates , then doesn’t work at all, the entire app, when I needed it to get hone, in the same day.. garbage business
Canceled my ride…So furious!
by HK_Lovely on 2021/06/19 14:17
Pre-booked a pickup three days in advance only to get a message ten minutes before the driver was supposed to arrive that my ride had been canceled! I’m told this is common practice where I’m staying in Florida. Just terrible!!
Easy, faster and safe
by Mercedesml320 on 2021/06/19 13:57
Very easy to handle even when you are not an expert in tech.
Pricing
by LisaK81 on 2021/06/19 13:46
It’s weird three of us got all different quotes requested at the same time to the same location $36, $47 & $57. You would think bc I have an acct it would be cheaper. Why does this happen?? It’s terrible!
No-show
by Brody Rules on 2021/06/19 12:09
Booked a day ahead; driver circled the block and then left. No information on app; no way to see when another car would be available.
Wait and Share Wait and Wait
by stuart mosseau on 2021/06/19 11:27
Absolutely furious that i waited around for over 30 minutes for a ride that never showed up.
Better Than Uber
by BudgetBeotch on 2021/06/19 08:40
Same service, less expensive. Uber ridiculous with prices
Not Reliable
by #happyproudmama on 2021/06/19 08:27
I have downloaded this app exactly 3 times. 3 times exactly I’ve deleted it too. The rides are not reliable. They will drop your ride for the better ride for a few extra bucks. Not to mention the long maximum or I’d say minimum 45 minutes wait. Much better options. No reliability.
Professional
by Thr Lady from on 2021/06/19 08:19
Very polite and professional
Good services
by hoodrichfilms on 2021/06/19 08:04
The last driver that picked me up very friendly and got me to it from my destinations with no problem keep up the great work
1 hour wait
by Alejandroaas on 2021/06/19 08:02
I waited for 1 hour. It was first 20min then 40 and then 1 hour!!! I ended up cancelling and getting an Uber. Horrible service!
Post COVID Lyft is the worst
by fnace17 on 2021/06/19 07:44
It’s at least 3 times more expensive and the waits are so much longer. Figure it out Lyft.
On time and extremely competitive
by jjsemaan on 2021/06/19 07:33
Very prompt and professional service! Will ride with Lyft more often
Terrible service, high prices, inconsistent wait times
by john newcomb on 2021/06/19 06:06
This service has gotten worse this past few months. I’ll request a ride with a wait time of 15 minutes and my ride won’t arrive for 30-35 mins, and that’s if my driver doesn’t cancel 2 mins before they’re supposed to arrive. Doesn’t help that what used to be a $12 ride for me has now skyrocketed to $20+ so I’m essentially paying more for worse service.
Bong
by Bluehawkboy on 2021/06/19 05:48
Funnny sttuff
Great ride
by slushbut on 2021/06/19 05:37
Nice guy enjoyed conversation!
Great driver!
by marescoa on 2021/06/19 05:24
Excellent driver
Poor customer service and not holding drivers accountable.
by lucy and peyton on 2021/06/19 05:08
Wallet was left in car in while visiting in Miami and could not get a hold of the driver nor could Lyft get a hold of driver. The only thing we could do is message the driver and no response. I think Lyft should be able to stop the driver from moving on to next step if something is left behind in a persons car. If items are not returned then driver should no longer be able to drive. I will never use Lyft again! Almost prevented me from checking into hotel so I pretty much would have been stranded with nothing smh.
Martin
by OCD1981BAW on 2021/06/19 05:00
Martin was a great his car was clean he drove very safely I will request them every time !
Fare
by beanMCHP on 2021/06/19 04:33
Fare need to be affordable enough their to high & when in poverty right now
Need an easier way to get receipts for expense reporting
by kwadublin on 2019/01/18 02:23
Been using Lyft for a while when it became my company’s preferred ride share provider. The service itself has been great. My gripe is the receipts you get. The email receipts you send after a ride are totally useless for expense reporting. The format you use doesn’t allow the payment info to print on the page. I even tried landscape mode and it still doesn’t work. You have a zillion business users. We need to attach receipts to expense reports electronically. PDF versions that are concise and under one page are what we need. As it is now, I’m forced to snap a photo/JPG on my phone and then convert it to PDF and then email it to myself. That’s nuts! The email you send takes 3 pages to print, and even then, the format doesn’t have the expense info on it because of the crazy formatting you use. I tried going to my account on your website and there is no ride history data to allow you to get a receipt there. You guys really put no thought into making this easy for business users. If I have to keep doing this I will probably just go back to Uber simply to get receipts easier. I’d gladly talk to anyone there about this. Thanks.
Very few drivers
by CaliChic510 on 2021/04/23 19:33
I used to absolutely love Lyft and used the service all the time but over the last year I’ve grown more and more less fond of their services. Not all can be blamed on COVID affecting the service. There are way less drivers working in my area which has wait times sometimes longer than an hour like last night was for me. The bill is just as expensive if I pay to be picked up with the wait and save or if I take expedited services to be waiting an entire hour for pick up. Also lyfts competition Uber offers their drivers some incentive for certain rides so the drivers that work both platforms will drop a Lyft rider like a hit rock to try and snag that Uber rider up so the hour I just wait for my Lyft driver to come is doubled because the Lyft driver dropped me to grab up a more lucrative rider with Uber. That’s a very frustrating situation that happens way too often nowadays. Also it seems there are no Lyft rides here offered after 10pm. Another passenger told me that Lyft unofficially stopped offering rides for my area after 10 so the app will just say longer wait i times but not that they won’t be in service till 6am so I will order the Lyft and wait forever before giving up and taking a cab which has become my new go to for rides now anyway. Lyft is too expensive to wait for nothing just to call a cab in the end anyway.
Fraud
by Farishtaaaaaa on 2019/10/25 15:25
I normally use Uber. I trust Uber more than Lyft. One of my sister is using Lyft since 1 year and she’s fine. Yesterday I had a dentist and took off wisdom teeth after a while I downloaded the Lyft app and I made account then I booked a ride for $7.58 from dentist to my work it was a very important to get to my work before afternoon. I had to submit some important information to HR. I booked the ride and they gave me an stupid driver who was totally over than retirement age even though he’s supposed to drive deaf man. After standing for 15-20 minutes the app shows he’s arrived and they were asking to look for gray ford 2011 David name old man. Tell me one thing how could I get to him when there was a parking lot and there was already all parked cars no one came there with Lyft tag on their front. I called the driver 4-6 times 3 times he picked up and just said HELLO and he hanged up. He did the same for 3 times after that he dropped my calls n didn’t replied my msg I send him that I’m in front of densit hospital where are you. Then he just maked 5 minutes and he left me there without replying without responding to my calls. In few seconds I booked another ride they charged me the fee without ride without getting me to my destination. It was a 100 times hate and regret for me why even I made the Lyft I hate it . Now I’m sending this review and their system isn’t allowing me they’re asking for nickname I tried 7 nickname they’re rejecting.. why? Bcz they’re scammers
They are selfish, don’t care about their customers or their drivers
by Kc 414 on 2021/03/21 23:57
I’ve been using Lyft over Uber and many other rideshare apps for a couple years now, but after today I’m done. I’ve been using the them to get to and from work which is only 2 miles from my home, a few problems I’ve started running into recently is that they say my wait window is up to 15 minutes and on my last 2 rides I’ve had to wait 30 or more minutes (way above their estimations) and today I’m walking after waiting 30 minutes for them to give me a driver 18 minutes away, so I would’ve ended up waiting almost an hour for a ride 2 miles. Now before you say “that could be the only driver close” understand that it shows you were Lyft drivers are nearby on the map and I wish I could post a screenshot because there were plenty near me. I tried contacting customer support twice to reimburse me the money that they “hold” and I still have yet to see the money. As far as the drivers go, my driver the other day asked around how much I spend on rides and I told them “to get to and from work it’s anywhere from $7-$10 a trip, once the trip was over they showed me what you guys paid him and it’s honestly just sad! They only got $2.60 of that $10, I honestly don’t even know how that’s legal. You keep 70% of the money for some of the worst software and terrible customer service reps. I truly can’t stand your company anymore.
Drivers
by SpANKY050 on 2020/02/05 05:42
Absolutely love using this app . The only reason I give it 4 stars instead of 5 is because of the different types of drivers . Granted majority of the time I get great drivers . I’ve been using this app on and off for 3 years now . In the 3 years I’ve used this app I’ve come across 4-5 horrible drivers . I feel as though hygiene should b a MuST ! I got a driver today who was of the Indian culture and did not have any type of fragrance or deodorant on . I understand for some types of religion it’s a no no . But if your job requires you to interact with the public in a commercial capacity you should at the very least wear deodorant or powder . Something to mask the HORRIBLE smell !!! Other than that it’s a solid 4 star for me . They usually pick you up right at the location you put in. I would suggest the engineers or whoever to fix the location services . I have used just my location at times instead of typing in the adress to where I am located and 6 times so far I’ve been picked up in the wrong location . Aka up the block or up the block and across the street . Across the highway . So that part is bad . Other then those 2 issues and the fact that the drivers are people and have “ mood swings” I have no complaints . It’s a relatively good app all around.
MAJOR issue with “Wait & Save”
by jdjfnfkjdjdb on 2020/07/10 12:08
I waited for an hour and never got a ride. I was paired with several drivers who appeared to have every intention of coming to get me, but every time they got within 8 minutes of me, your app kept auto-cancelling the rides because you “found someone closer” (none of which were more than 2 minutes closer than the original driver), only for the new driver to cancel the trip immediately. This went on for an hour before I gave up. My breaking point came when, after 40 minutes of this back and forth nonsense, a nice lady accepted my ride from 25 minutes away and got on the highway to come get me. As soon as she got off the highway and was only 7 minutes away, your app auto-canceled on her in favor of a driver who was 6 minutes away, who immediately canceled the trip. I waited 5 more minutes without any effort on your end to repair me with my original driver who wasted her gas and 20 minutes of her time before I gave up. So listen; If I already have a driver lined up, I want THAT DRIVER to come and get me. There is no circumstance where I want my ride canceled in favor of another driver who is only a minute closer, ESPECIALLY if my driver went out of their way for me like the last one did. This is unacceptable and needs to be rectified. If I’m willing to “Wait and Save”, I’m willing to wait one or two short minutes for my driver to arrive, but I am not willing to wait an hour for nothing.
Cheap Rides for Drivers and Terrible Customer Service!!!
by fulltime Uber Driver on 2018/09/25 09:24
I’m a Lyft and Uber Driver for one year now. At the normal rate, Lyft pays Drivers a hair more than Uber. There is hardly any Primetime and when there is, it’s at a very low percentage except when there is extremely inclement weather. As a full time driver driving for both Companies, the only way to make a profit is through Primetime and Surge, period. A good example of how cheap the driver pay is from Lyft is earlier this week they had an available scheduled ride to take someone from Englewood Cliffs, NJ to Philly, PA for a payment between $101 and $111-that is offensive and highway robbery. That’s clearly a loss to any driver. By the time you factor in tolls, gas, wear and tear on your car and time spent not being able to pick up in PA until you hit NJ, it’s def not worth it. Their customer service is the worst, period. They outsource to the Philippines and they are ALL trained to be very polite but that’s it-no knowledge to assist you. Their scheduled rides are not guaranteed so although you are the “designated” driver, you are NOT guaranteed to get the passenger-outrageous! I hardly turn on my Lyft App and instead drive for Uber more which I might add isn’t much better.
Bad Experience
by Nick199645 on 2020/07/04 21:45
My first time ever using this service, I was forced to pay $5 to a driver that screwed me over. The driver was on his way to pick me up and he got lost prior to reaching my location. He called me and told me that he couldn’t get to me from the road he was on. I told him that he went the wrong way and he would have to go back out the way he came and back towards me on a different road. He reiterated that there was no way for him to reach me (I don’t know if he wasn’t listening to me or just didn’t want to go back out and drive around, as it would take too much time). He asked if I could go to him (which would’ve been about a 2 mile walk through a wooded area), which I told him that I wouldn’t be able to. He continued to refuse to listen to my telling him that he would have to drive out and come back in on the different road. So, ultimately he refused to come pick me up. I don’t blame the driver as he was an older man, and I’m sure he would’ve lost money by having to go the long way around to get me. I told the man that we’d try and find someone else, as he’d already wasted a lot of our time (again I’m not necessarily blaming him). After cancelling the ride, I found out that I still paid him $5, which Lyft Support assured me was appropriate, despite the fact they didn’t have any suggestion as to what I should’ve done, as the driver refused to pick me up. Needless to say I don’t use Lyft anymore.
Rip off!
by tgb35545864588 on 2019/03/22 03:45
Lyft no showed me twice in the same day. Each time I was outside waiting watching the app and how close the drivers were to me. Twice they came within 6 blocks from me and then the app stopped the drivers eta and routed me brand new drivers. Both times they started my arrival times all over while I was waiting outside( somewhat cold out). I’ve used the Lyft app for about a year. In that year I’ve missed my driver outside maybe 2-3 times. All times I was charged a $5.00 cancellation fee which seemed fair being I wasn’t outside when they arrived( they left). Now why on earth can the Lyft drivers then no show me and they don’t hold there drivers to the same standards they hold there customers to. My time is just as valuable as theirs. But apparently Lyft didn’t think so. I wasn’t given the 2 no show cancellation credits when they did it to me. Seems unreasonable that they can charge the customer a $5 dollar cancellation fee but we can’t get that same credit when they no show us. I’ll never use Lyft again. They wouldn’t even make it right either, instead they acknowledged the wrong and basically kept asking me the same thing over and over and over. Basically wanting me to just go away. I could care less about the money but it’s the principle. I’m a business owner and I can’t get away with screwing my customers over the way these guys do. Oh well I guess. I just downloaded the Uber app. Bye Lyft!
Order process more confusing
by Than Davenport on 2018/08/04 18:40
I’ve been using Lyft for about 2 years now and it’s a fantastic service. The latest update has done wonders for the graphic identity of the brand and it looks especially good on my iPhone X, they’ve done a good job of integrating the notch into the design that makes the whole app feel purposeful and user friendly. One thing they changed, however, and have made much worse in my opinion. They changed the order sequence from ~dropoff lovation>pickup location>size select and confirmation~ to ~dropoff location>size select>pickup location and confirmation~ this has made the buying order process much more confusing even for an experienced Lyft rider. The final order screen should always have the approximate dropoff time and the expected cost on it, in my opinion. With the latest update the final order screen simply asks you where you’d like to be picked up and honestly this makes no sense to me. The last purple button before you’re charged doesn’t even say “order Lyft” it just says “confirm pickup” which has led me to accidentally order a Lyft when all I wanted to do was check approximate times and charges for a Lyft I would be taking later in the day. I think if this aspect were changed it would round out the app perfectly and make it deserving of 5 stars.
STOP USING LYFT ALL TOGETHER
by SashaMonet on 2020/03/03 04:15
I have never experienced anything like this.I was almost about to be late to my job and I can’t be late so, I decided to call a lyft, everything went well I see my driver coming close so I wait outside, but he just kept going straight instead of turning, so I seen that he kept going straight and I called him, and he declined it. I thought he probably got turned around and had the wrong address so I called again, declined again, then I said to myself okay if he doesn’t turn around right here somethings up, he kept going, so I couldn’t cancel or else I would be charged and they didn’t reroute me until he was 8 minutes away from me, they rerouted me and the next driver was 20 minutes away finishing up a current ride, something has to be done because there wasn’t anywhere that I could go to on the lyft app to report that my driver wasn’t going the right way so I could get a new driver, which made me extremely late, I have the drivers number but not his profile picture :( The service is bad I try to report something but there isn’t a place for the report that I’m trying to do, my bank statement came in and it showed this I know charges with the same number as the lyfts item number thing and it won’t let me delete my card and then you have to email which take forever to respond, you don’t even get to talk to an actual person🤦🏾‍♀️NEVER USING LYFT AGAIN
Great experience until........
by Sirrbenson23 on 2020/01/23 20:36
I’d like to go and say that I was a huge fan of this app. So much so I barely walked anywhere or took the bus seeing how I’m 18 and a car is in my agenda at the moment. I lyft’d almost everyday to work for the inexpensive price of 11$ to get to and from work. Until one day I ordered a lyft 20 minutes ahead of my expected appearance at work seeing how the ride was about 6 minutes and this was a very very rare occasion because I would order 10 minutes ahead. So I get a driver and he approaches my home. For some reason my driver switches to someone further than the previous. This all happens in a 5 minute span so I don’t worry. I look at my phone and the driver is not moving at all. This happens for 10 minutes. My driver. Not moving an inch. So I decide to cancel the ride and just walk seeing how I’m already running a little behind and a lyft at this point would be wasting money. I soon see that cancelling costs 5$ which is around the price of my normal ride. So I expected a refund and to be short a dollar in this inconvenience. Nope 12 wasted on a lyft I didn’t even take. The app has the gull to have one of the refund options say “driver isn’t moving” while simultaneously saying they have driver their way to me so pay 5$. Morale I’d say is to not rely on lyft for work. Bite the bullet and take reliable routes for work, school, etc. leave the lyft rides for something more lenient.
Don’t trust current location.
by dntrcjjfil on 2019/06/27 02:47
Several times lately I’ve found that if I didn’t specify where I was by entering an address the Lyft driver could not find me. I asked a Lyft driver, who had grown up in Seattle what the problem was. He suggested I always enter an exact address, even if I had to look it up in advance. I did that this morning and tonight and had a better experience. If we add inexperienced drivers in a location to the problem of the satellite location you can be texting with a driver who is on the other side of the block and doesn’t understand you are waiting at the front door of the hall “Town Hall” Seattle, Wa. Not only that but this morning I entered an address where I was at a diner and the program auto changed it to Coleman Dock 2-3 blocks away. What gives? I am writing on my husbands phone. I’m Dusty Collings. We are traveling together and we take turns calling Lyft. I think, & hope you can make some refinements to the experience. I don’t like having to pay for a driver who is in the wrong location and doesn’t want to drive around the block to pick me up. It wasn’t my fault and I had to pay the fee for standing him up. Not really fair. I have a walking disability and I try limit the number of steps I take. Thanks.
Before choosing this app you should know how awful the drivers are treated!
by fvsclothing on 2019/02/26 22:49
This company has no respect for the drivers they will steal from you every chance they get via cancellation fees and app payment issues etc. when you call to rectify the situation they disrespect and talk down to you in hopes that you will lose your temper so they can disconnect the call. If you don’t lose your cool they leave you on hold for as long as it takes for you to hang up so you don’t receive a survey not that responding to the survey makes any difference...in my case I stayed on hold for 4 hours!!. Lyft is by far the most ghetto trashy ride share company out there. I can’t believe they want to go public with the type of unsolved issues they have with their operation. They expect drivers to give 5 star service to passengers which I do while providing less than 1 star service to drivers in return. They don’t even have a working telephone number, they make it extremely difficult to speak with anyone unless you write an email which they selectively respond to if you are lucky. They know most drivers that work for them don’t have many other options so they exploit that to the fullest. I done nearly 4000 rides in only a year of working for them all while maintaining a 5 star rating but this means nothing to them you don’t even get a bonus, thank you, or even a thumbs up emoji. What a sad company.
Lyft should give bonuses to their perfect drivers
by GAC79145 on 2019/06/22 23:40
I have used Lyft & Uber and I can easily say I will never use Uber again not because the drivers are terrible but because the UBER platform is horrible. In fact I deleted that app because of poor customer service. Now to Lyft. The drivers are incredibly polite & happy. They seem to enjoy working for the company but one thing I wish the company would do is have some sort of incentives for their drivers rather than just take their percentage and forget about the drivers. After all it’s the drivers using their vehicles, fuel, insurance & phones. The least Lyft can do is match the tips the drivers get or give 50% bonus on top of tips. Doing this will just motivate the drivers to maybe add bottled water, keep their cars more clean or even get more frequent washes. Lyft, invest into your assets from one business owner to another. If not you will just be another Uber when Tesla comes out with their ride share company. Constantly strive to be better or you will fall behind in the game because right now all you are is a online platform taking a percentage from drivers who knocked out local cab drivers.
Might as well go to Urber
by Lang99 on 2019/07/12 18:59
Honestly every rider has their own experiences so this is mine. I live in a brand new neighborhood that hasn’t quite made it on the gps yet so I understand it can get a little complicated. I make sure to leave a note or call the driver to let them know it’s the next neighborhood over and I even order my Lyft almost two hours before work just in case something happens you know? Well something happened. The driver Jogander read my pick up note and still didn’t follow it (annoying but understandable no harm done) so I call him and I’m literally on the phone for about five minutes explaining to him what to do (leave that neighborhood, take a right and just drive down till you see my neighborhood name. Simple right?) So he tells me he’s on his way and I’m waiting on this man not knowing nor getting a notification that he CANCELED and I was still charged a cancellation fee. So not only have I wasted time waiting for a ride that wasn’t even coming I’m also running late to work. I contact customer care and they refund me the fee but when I asked if they at least contact the driver or something for lying they hit me with the whole “well we refunded you isn’t that enough” bull crap. Honestly Lyft is still a type of job so employees need to be held accountable I’m going straight back to urber. It may cost me a few dollars more but they haven’t pulled this bs with me (yet).
Total ripoff of a company
by Mrs_Nichs0122 on 2019/08/19 07:01
I had to fly into Minneapolis for military training. There are three of us from my unit back home and since we flew and don’t have cars, we decided to ride together for dinner. Our hotel is on base and right next to the airport. Our lyft driver picked us up from the gate in which we walked to on a sidewalk the whole time wearing shoes we unpacked from our bags. The drive was fine, so I was courteous and gave a tip. About an hour later, I get an email that I was being charged a damage fee of $25. They claimed they had proof of damage as shown by pictures of mud in the floorboard of the vehicle. The pictures did show such, but what the pictures didn’t show was a time and date the pictures were taken. In the email it said the pictures were time and date stamped, but when I asked for them to send those to me, all I got was that the evidence was there. Also, the so-called evidence in the picture showed the mud being dry, which is hard to believe it could be from us if the pictures were taken immediately after we got out as stated. I asked to speak to a supervisor and wasn’t granted that request either. This company is garbage and I will be taking my business elsewhere. It’s such a shame to be taken advantage of simply because we are from out of town and people think the military just has money to waste! Don’t let this company rip you off people!
Future Rides
by Runnerguy45 on 2018/08/06 05:24
Have clear instructions and work flow for customers trying to schedule future rides. Honestly, it used to much easier to request a lyft for a future date. With the current home screen and user face, it’s hard to see the “schedule” touch point and doesn’t flow well at all. When I’m scheduling a future ride, I want to make that clear first thing, up front, immediately...not be lead on a scheme to accidentally request a ride for “right now” and have to pay cancellation charges. It makes lyft appear a bit shady. Uber has that title. Please revert to customer friendly, simple app services and not try to trick anyone into anything...I use lyft bc I trust it more than Uber. That trust has severely wavered with this recent update. Also a huge downfall: not having an immediately accessible service team. I needed help bc my app updated in the middle of scheduling my ride to the airport 24hrs in advance and, again, I could’t figure out how to request future ride in new update. It was imperative and down to the wire for me to request lyft and the time kept creeping forward (it wasn’t allowing me to request my trip any sooner than exactly 24hrs in advance somehow). I tried to talk to someone at lyft to no avail. I am a loyal customer and hope this message is heard! Otherwise back to old school taxis and I am your target market millenial!
Steve Colorado 190XYQ
by Summit Local on 2019/06/18 03:09
App is good and most drivers are too EXCEPT for Steve with the above Colorado license plate. For the second time in a month, the first on Uber and tonight with Lyft, he responds to the pick-up and then cancels at the pick-up when he finds out the ride is more than 5 minutes or outside of Breckenridge, CO. He is gaming the system to the detriment of other drivers and the frustration of customers. Because the vast majority are none the wiser, they don’t know to capture his name or have any way of seeing who just canceled their pickup leaving them standing at the curb. Because I had this experience with the same guy within the last month for an identical pick-up, the prior on Uber, I was suspicious when the a grey Caravan popped up this time so I did a screen capture in case it was the same guy. He is gaming both Lyft and Uber in exactly the same way. We’ve heard from other drivers who have heard similar stories of this guy from other customers. I implore you to take action and ban him from your service. I’m sure if you run the analytics you will find all of his trips are hyper local and he has an extraordinary cancel rate compared to other drivers.
Really??
by ian is not happy with you on 2019/07/07 04:39
I ordered the lyft and was told to be outside within six minutes as per usual. Walked out and walked down a five acre driveway only to find out the lyft was not here but on the way. Got down to the road and mail box only to find out that the lyft wasn’t coming but another was on the way within nine minutes. Thirty minutes later I had to reorder another lyft due to the second one saying they were there at said location but not being there and I suppose they canceled!! This is ridiculous, I watched on the app both the first and second lyfts heading my way but never showing up and was never informed that the second canceled even though I was waiting at the mailbox ready to go! After ordering the Third lyft I was questioning if that one would show up at all!! Luckily it did and the driver David was exceptional but your apps lack of respect for the the customer and customers time has me questioning if I want to even suggest others using this app. I feel let down and slightly abused by this evenings lyft services besides the fact that David came to our rescue. Thanks for wasting everyone’s time tonight sincerely Ian! That was unexceptional and unacceptable!!
Very trust worthy service
by Kfkzjd kk rkdjs on 2020/02/28 11:43
I just had my 3rd incident were a driver left me at my first stop because I was taking too long which I don’t mind but I asked him and he said it was fine and if a driver can’t wait any longer I’d at least like a heads up that their leaving. Now each time this has happened lyft was swift in refunding my money and generally send me an email of apology. I know not everyone’s perfect but they guys at lyft are always on point with any problems or concerns. I’ve had an incident where a driver tried to kiss me and was refunded the full amount along with an email. I’ve never had the app crash but I have heard there are problems from time to time. Guys I don’t care about that kind of problems because you’ll have that with any app or technology from time to time and as far as I’ve heard they fix it in a timely matter. So I can’t find one bad thing to say about lyft. Uber doesn’t take my debit card so they lost out on my business to lyft and I’m so glad I ended up here instead. There are promos that help from time to time and it’s very easy to contact lyft if I ever need to. Thanks guys for being on point with your customers.
Unreliable
by ArlenHills on 2018/07/15 19:28
I waited over 30 minutes for the driver to “complete a trip” on the way to pick me up...at this point, the car started very slowly heading in my direction, and the arrival time kept going up the closer the driver got to where they were supposed to turn to pick me up, but then they passed my location and continued on, appearing to have no intention whatsoever of picking me up. I decided since I’d now been waiting 45 minutes and could have had a taxi pick me up faster, that I would go ahead and cancel and find a ride through someone other than Lyft. This would have been my 3rd time using Lyft and the other two times were slightly sketchy, in terms of creepy drivers. But since I had a 10% discount for having a 5 Star rating, I wanted to use Lyft anyway. I can tolerate weirdness to an extent...but not showing up when they agreed to pick me up is a deal breaker. So now my discount has expired and evidently they did me a big favor by not charging a cancellation fee??? If anything, I think the driver should have to pay me if they accepted my ride and completely blew me off. Sorry but if I’m told my ride will be there in 10 minutes and 45 minutes later, the driver is passing my pickup point without slowing down or any indication they’re coming back, etc...yeah I will cancel and use Uber or a taxi. And I expect to never be charged for canceling for such a reason.
Frustrated
by layah.gaming on 2021/01/19 03:39
I’m sick of this app and Uber!! This app needs more rules and regulations for the people that choose to be drivers. You guys need to make sure there are drivers at all hours of the day! Sometimes I can’t find a ride after work, I can’t help that I don’t own a car and the buses aren’t running. It’s unfair for your apps to take over and kinda replace the taxi business, but you’re lazy and the drivers are lazy and not driven to do this job at all. Life doesn’t stop, so neither should the drivers! It’ll be 7pm and I’ll wait 15min for a ride and then finally get one and it’s 30min away from me. That’s inconvenient for me and the driver! There should be drivers in all areas at all times. And you need to make sure that the driver is familiar with the city they’re in, sometimes drivers take forever getting to me because they don’t know they’re way around and call me for directions, I’m standing outside frustrated trying to guide them. And then because they’re confused they cancel! Now I’m charged for a ride I didn’t take! And you shouldn’t be a driver if you can’t speak English, or at least only pick of people that will understand you, because like I said, they get confused by the gps, but I can’t help you cause you don’t understand me! I might as well go back to calling a cab. At least I know they’re coming when I call, understand me, and know their way around the city.
Great experiences until......
by Chris cro on 2019/03/11 19:22
I have been using Lyft for a long time, it’s my preferred ride share service. Never had any issues, until one day I left my phone in one of the rides I took. After about 2 minutes, I realized what had happened, and there is a way to contact the driver for lost items, so I tried that route. The driver did not answer, and I know that his phone was on the dashboard for GPS use because I was in the front seat. So obviously he saw I was calling. After countless calls, voicemails, texts, and messages sent to Lyft corporate through the website help center I received no response. I was finally able to reach the driver after a full day, and it was extremely sketchy. He answered the phone and did not say anything for about 20 seconds. He said that he did not see it and he would check again and be in touch. Never heard from him after that. After hours of trying to reach the help center by phone, I was told the Lost and Found team does not have a phone line they can be reached at, and to fill out the form on the help center website. I had already done that numerous times, so by now I’ve lost all hope. Lyft customer service is an absolute nightmare, and I would highly encourage anyone to use Uber as I know they are making strides to improve their customer service, which is more than I can say for Lyft itself. Avoid at all costs.
Do not pass GO! Collect lyft!
by Ash Chaps on 2019/01/12 11:33
Above all other ride services, I have to recommend Lyft! Prices are more reasonable, response is immediate and without a doubt, ALWAYS, within a reasonable time frame for pick up. I have rarely had a snore personality driving me from point A to point B. These people are kind, out going and all around cool. This is a service industry job. Please remember that. Whatever your reason for requiring a transport, remember that they are providing a needed service and while tipping isn’t required, I stress that you deliver it. They have NO set income and provide you with a convenience you can’t find through public transportation. Take care of those who take care of you. The universe reciprocates kindness in the least expected moments. Also, Uber is a money hungry monster. Lyft is a competitive career with so many people employing themselves through it. Remember remember remember! These people deserve a couple extra dollars for their hospitality. Be kind to others. Be true to others. Be grateful for your advances. And always share your love! Hope this was helpful and encouraging! If not, here’s a get out of jail free card. USE LYFT!
First ride this morning
by Edmond Bear on 2019/01/19 02:19
I had breakfast and set up my first ride with Lyft. The system told me who my driver would be and that he was 10 minutes away. I was watching his progress and it kept telling me he was finishing up with a previous ride. I saw that he turned south onto Hefner Parkway and heading south. The arrival time kept getting longer. 13, 15, 17 minutes then I noticed he had gotten onto I-44 and was heading east. I texted the driver and let him know that I had a 9:30 Dr appt and as it was after 9:00 were we going to make it. He told me that the ride he had gave him the wrong address. He kept getting farther and farther away. Needless to say I was growing very unhappy with Lyft and had never encountered any problems with Uber. I canceled the ride and placed another order. It was 9:10. The lady that picked my up helped to ease my frustrations and made the ride to the Dr very enjoyable. I do not understand why the first driver couldn’t have texted me and let me know there was problem so I could ask for another driver. It all ended all right and I wasn’t late to the appt, 9:28. If he had only texted me, it would have saved a lot of frustration. I have used Lyft 3-4 more times today and everything went like clockwork.
DISORGANIZED AND OVERPRICED!
by LuvGld on 2021/04/20 17:51
I’ve always raves about Lyft’s customer service and the way they keep a pretty good rep (esp in comparison with Uber’s services) but their customer service has hit an all time low. Lately the Lyfts have been SUPER expensive. It takes me $17 to get to work and lately they’ve been charging $23-40+ for the same ride ?!! There’s been times recently where I order a Lyft and don’t receive one until 30 mins later. I could also have a driver 4 mins away and then receive a notification saying that the “driver canceled” when truly I believe they switched the driver to someone paying a bigger fare. After all, canceling but so many rides effects a driver’s commission and stand with the company. Then they’ll send me someone even further after the previous ride has been canceled! And don’t think about canceling the ride. One time I didn’t get a Lyft for about an hour then they finally assigned a driver that was 12 mins away!! I immediately canceled. Then they CHARGED ME $5 for cancelling!! Claiming that because the driver was already on their way and the $5 will be used as their “gas money”. So pathetic. Lyft has been SO MONEY HUNGRY lately it’s ridiculous. I’m no longer pleased with this service. I’m just using it until I finally get my car. Not pleased with this company anymore at all.
Drivers not picking up scheduled spot
by fedup rider on 2018/07/21 18:44
I have had many instances lately (most recently last night) that drivers hit the button that indicates they are at my identified pick up spot and in reality they are not AND I am being charged wait time. This has become increasingly frustrating and in some instances when the driver wasn’t at the pick up and I called to question instead of trying to find me they just cancel my ride. This puts me at the end of the que and I have to wait AGAIN for a ride. The most recent ride that did this to me was last night when I scheduled a pickup and the driver (I only have his phone number because Lyft doesn’t leave me the information of drivers that cancel) couldn’t find my pickup location even though it was clear on the map where I was. He wasn't at the pick up location but hit the button indicating he was so I called and he kept telling me he couldn’t get to the pick up spot when in fact there many cars driving past me. I patiently waited and after I called him 2 times he canceled my ride. I had to get another Lyft and wait another 18 minutes- after I had already waited for 15 minutes. This is becoming common and will make me think twice before requesting a Lyft in the future- drivers can’t seem to read maps and understand directions.
Disgusted by customer service
by kh637816384 on 2021/02/12 15:17
Totally love the concept of this app, I use Uber and Lyft all the time and usually do not have a problem. After this I will never use Lyft again... First I will start off by saying that it’s almost impossible to get into contact with their customer service. I tried to call at least 15 times and no answer. Me and my 4 other girlfriends used Lyft to get home one night and the Lyft driver took us to another address that wasn’t ours. We 100% put the correct address but for some reason his map took us somewhere else. We asked him to take us to the correct address (the one we paid for) and he told us we would have to repay for the ride from where we were to the address again ($30)... we asked him why if we put in the correct address and he said he didn’t know what happened but he wasn’t going to take us if we didn’t pay and asked us to get out of his car. HE LITERALLY STRANDED US IN THE MIDDLE OF NO WHERE AND LEFT. 5 girls, didn’t wait to see if anyone was coming to pick us up. Just left. Obviously we tried to get our money back for this ride because we did not receive the service we paid for... they did nothing but credit us $5 for the next ride. I AM ABSOLUTELY DISGUSTED by this customer service. What if something happen to us after being KICKED OUT of this car. I will never use Lyft again !!
Constantly being left stranded
by LexyP1027 on 2021/02/08 03:36
As a pregnant working mom, time is very important to me. I typically schedule my rides anywhere from 2hrs-24hrs before I need them. In the last week alone, I’ve had drivers cancel on me multiple times AFTER making me wait between 10-30 mins for the ride. And mind you, I SCHEDULED these rides way in advance. So not only am I getting picked up well past my latest estimated time of pick up, sometimes I can’t even find another ride AFTER being cancelled on. With my last scheduled ride, the woman waited 10 mins in one place after finishing her trip before mine, very obviously trying to force me to cancel. When I didn’t she drove within 2 mins of my location and then cancelled on me! I waited over 35 minutes just to be left stranded. There should be a way to report these drivers. I was left pregnant and alone outside after 10PM without another ride available to me. Normally I would just try to catch a bus, but it was so late that the buses weren’t even running. I ended up having to switch to Uber and “luckily” I was able to find one less than 20 min away but that meant I didn’t get home until an HOUR after I had scheduled a Lyft to pick me up. (I live only a 7 min drive from my pickup). This week alone has made me rethink using Lyft altogether because I have yet to run into these problems with Uber in the last 6 months.
not up to date
by Jasmine@23 on 2018/09/06 01:59
I dont know whats going on with lyft but the map that they use for gps is not up to date or maybe its their software. I live in a city where there is 2 of the same streets in 2 different parts of town. so i get that part of the confusion but on my lyft app its says i am going to my correct location but on the drivers end it says im going across town. Thank God i have enough sense to double check and guide the driver to my correct location. And get this this is not the first time this has happened and yes i filed a complaint because the first incident was not pleasant. After not using the app for a while i decided i dont feel like taking the T home let me use lyft. They still did not solve this problem. And I know everyone in this area who uses them have this problem. I rather pay the extra money with Uber atleast they get the address correct ( which at one point they had the same problem but they corrected it). 2 stars from me and i will be deactivating lyft. so warning to everyone if you know where you going and you notice your not going in the right direction speak up.
Bye Lyft!
by BitterRice on 2019/05/28 23:13
App told me driver would be there in 2 minutes. Didn’t show up for at least 10. The ride cost $30 for a 7 mile ride. My destination was pretty much a straight line east. My estimated time of arrival at my destination was about 25 minutes according to the app. Driver tells me he has to pick someone up. Fine. Next thing I know, we’re headed north. Way way up north. Before long we are on a highway. Now we’ve traveled the same distance that should have gotten me home by now. I end up taking the grand tour of the Bronx which is no where near where I live. I live in Queens. The driver is then directed to take a major toll bridge to get into Queens. Finally 70 minutes after I ordered the Lyft I finally get dropped off at home. Oh and we never did pick up anyone. What a waste of time and money. Do I blame the driver? Absolutely not. It was the Lyft GPS that directed him to take the longest, most round-about route possible. When I reach out to customer service what do they do? Give me a $5 credit that expires within a week or so and scold me for picking a pooled ride. In a very condescending tone this service rep reminded me that the best way to avoid my experience was to order the deluxe ride next time. I’ve been using Lyft for over a year and always use it over Uber. That has now changed. I have deleted Lyft and will be giving Uber my business instead.
Very rude and unsafe drivers
by miraftab on 2019/02/27 23:50
Driver didn’t finish the ride for me and forced me out of his car in heavy rain about 10 minutes away from my house. There was a very strong odor in the back seat where I was sitting. I nicely informed the driver that there is bad smell coming from the back seat just so he can take care for next passengers. He replied very rudely that I smell! I thought I didn’t hear him right so I said what do you mean? I didn’t say you smell, I just gave you a friendly feedback about your car. But he instead repeated what he said rudely and then asked me to shut up and instead lead him to my address! I got really offended by his action and didn’t feel safe at his car due to his aggression to the extent that I was about to call 911. I told him that my address is in your map and just follow the direction. He then asked me if I live in that area which I declined to answer. He then forced me out of his car in the heavy rain and incorrectly claimed that he has finished the ride. I was left stranded in the streets with luggage after having a very long flight. I am surprised Lyft allows such unsafe drivers to drive for it. I will probably stop using Lyft after this experience. They also don’t have direct customer service that could address emergencies like this and also very slow to get back to you! Yeah right! Mr Robot was available to be fair.
Drivers can screw you, Lyft needs to allow you to request new drivers..
by Bears! on 2020/02/03 02:32
Drivers can literally sit in there spot for what seems like hours when your waiting for a ride or even head the entire different direction! All the while Lyft still tells you the driver is 3 minutes away. After a 30 plus minute wait and multiple driver refreshes just let us request a new driver when they are obviously busy. It’s bogus when you have to take a $5 charge for someone who’s going to take 10 minutes to even leave the spot they are in. You’re nail biting every time you order one of these hoping you actually have a driver. My father had a situation where he scheduled a driver then come the next morning when the drivers supposed to arrive the app is looking for drivers and switching finally after about 15 minutes of a driver not moving. He missed his flight that day but I believe after contacting Lyft got credit towards his account. Cool they will do that but a $30 ride isn’t the price of a plane ticket. People aren’t dumb, we know when the driver Lyft selects isn’t coming within minutes. Just let us cancel without a charge if the driver isn’t coming in the timeframe you tell us. That’s it. Lyfts great otherwise but this issue is just boiling over from how many times I deal with it. Please please please find a fix to this Lyft!!!
Nobody’s perfect but ANYTHING is better than Uber
by KHucks on 2019/09/24 02:22
The title pretty much explains it all. I’ve been using Lyft since their cars were driving around San Diego with big pink furry mustaches on the grilles. Tourists always asking what’s with those cars? And I would be happy to explain and show them what Lyft was all about. People always comparing Uber and Lyft and always having SOOOO many horror stories about Uber and I would ask, “Why didn’t you use Lyft?” And the answer is always the same, to save a few bucks. Well I promise, especially in San Diego, Lyft is ALWAYS worth the extra dollar or two. Only reasons I didn’t rate five stars is because it seems Lyft isn’t being as picky about their drivers. I used to count on Lyft for always having native San Diegan’s for drivers, not so much anymore. I liked it a lot more when my drivers new the area and paid attention to the road, not their navigation app. Also, it doesn’t make a lot of sense that the price to get from Point Loma to Downtown has quadrupled in the last few years. I’m not exaggerating, I’ve checked my statements. After asking multiple drivers about this I feel it’s safe to say they have not gotten any raises. Reason for this?
Unreliable
by Dillon Currÿ on 2021/01/18 15:46
I am often very late to work because I’m a couple miles out of city limits and I will constantly have multiple drivers cancel on me before I can manage to get one to pick me up for work. I only use this app for getting back and forth to work and it is very unreliable due to the drivers in my area. Definitely need to weed out the terrible people that cancel rides when they are scheduled hours ahead of the pick up time. . There is no reason I should have more than 2 drivers cancel on me for being outside of the city limits by a few minutes. Absolutely ridiculous! Other than the bad drivers who cancel and make me late to work almost every day it’s a decent app. Easy to work and learn. Most drivers that come are very nice but they always say the same thing when I mention getting my rides canceled “ you honestly are out of the way “ that shouldn’t matter. Your job is to drive. I’ve had more than 5 drivers cancel on multiple occasions. Ridiculous. It happens almost every day. Rather I’m going to work or trying to go back home I often have to wait an additional 30 minutes to an hour just to get where I am trying to go. Very unfortunate. Please work on weeding out the bad drivers who can’t take a scheduled pick up. Please get this handled lyft.
Newark, NJ Lyft experience
by DoItGurl on 2018/09/06 13:27
I have had great experiences with Lyft which is why I still use the service. HOWEVER, this past weekend (Sept 1st-2nd), picking up from Newark Penn station changed that. None of the drivers shoulders up within the time the app stated. There were too many horrible drivers: poor attitudes, disrespectful, and not willing to follow the traffic light or the gps. Two drivers began cursing to show their anger—one because a light wouldn’t change fast enough, and he made a left turn on the red light with me and another passenger in the car (Viktor—LEKL70)! The other driver was cursing because she went to the wrong side to pick me up, disregarding where gps told her I was (Ufaefeea—K22KBY). She also was terribly rude, wouldn’t make an effort to come to me so I offered to walk to her and by the time I got to her, she hung up the phone and canceled the ride. Between 2:36PM and 2:55PM, I had 5 different driver changes/updates. Finally, Helen (U82-GZG) showed up and was a delight. Lyft, this is unacceptable. While there are taxis available and they are not better with price, [some of] their attitudes are and they are right there waiting.
Application issues.
by tzajc on 2018/11/08 13:41
For reference, this is a critique of the app itself, the drivers I have had were pleasant, efficient, and took the safety of everyone in high regard. As far as the app goes, in order to match one with a driver faster, it often matches riders with drivers more than 10 minutes away, and may or may not match them with a different rider who’s closer, while this is something designed by all ride sharing apps, with Lyft the issue is unpredictability, resulting in riders waiting longer or shorter than expected, and are at a higher risk of losing rides. Furthermore, less than their competition, Lyft does not update for traffic issue as well, trips that were expected to be 15 minutes can take 40 minutes due to traffic. The final point of interest is in regards to location pin, whatever services Lyft uses to show where a rider is located often are farther off, and doesn’t take into account road structure: these last few trips, drivers have shown me that they were directed to the back of my apartment building, near the woods located nearby. With all these on s day to day consistent usage over these past few months as I’ve used the app, I have decided to discontinue my usage of Lyft. I appreciate the courtesy of your drivers, and wish you success with your goal of providing service of your customers-Tom.
Not what it used to be (COVID-19 aside)
by wtfcee on 2021/06/15 09:36
Used this app for many many years to get my dad to work at 5am in the morning. It had its hiccups but always found a driver at least. Nowadays, you’ll be lucky if you even get a driver! (At any time for that matter!) A disclaimer always pops up saying “you may not get a ride” so what is even the point of patronizing your business then? I might as well scroll through my call list & see who can give me a ride if you’re gonna roll the dice like that. Multiple times there have been more than enough drivers in my area & for some reason they all keep dropping my ride so I ended up waiting for over an hour for someone to follow through. One time a driver was supposed to pick me up & drove right in front of my house & dropped it! Various times I’ve wanted to call a Lyft (when getting my car towed) & ended up calling my family to just come get me cause Lyft just had me sitting there all day & night. I use to uphold the idea that Lyft was better than Uber, but not anymore. I’ve downloaded the Uber app as of tonight. Called my first Uber at 4am & had no problem hitching a ride. I’d say “Do Better” but it’s likely y’all won’t. Also, give your drivers some actual incentives to WANT to work (especially during a Pandemic & Graveyard Hours).
Obnoxious drivers
by A.k.9 on 2020/01/30 22:14
I’ve been using this app for a while and have had issues a handful of the time. The first time I experienced an issue was when I requested a Lyft and the driver didn’t bother to come to my location. He kept driving passed where I was and cancelled my trip afterwards. My ride was then picked up by two different drivers and the same thing happened. I’m guessing that was a glitch in the software that day. Today I ordered a Lyft shared saver. Context: I’m at the hospital and needed to get picked up. I walked all the way to the pickup location only to see the driver went to a location of his choosing and didn’t notify me. When I called him, he gave me attitude and told me to come to where he was. Mind you, that location was at the other corner of the hospital property. As I was 10ft from him, he cancelled my ride and drove off. I made sure to take a screenshot of where he was vs where the app told me to stand and his info. It’s too bad that we cannot rate drivers unless the ride is complete. I’d give this ride driver a 1 star if I could. A request to Lyft: please allow for reviews for drivers that pick up a ride regardless of if they’re fulfilled rides or not.
Lyft doesn’t care about its customers
by dwyanewade_lover on 2018/11/04 11:44
I left my keys in a drivers car and he noticed my keys, and they sent out a email but I was in a movie so I don’t know anyone who read an email but I don’t think to check my email. So when I did notice my keys were missing I called the driver and he was currently doing a ride and he told me I could do it through the app but it will take a long time to get my keys to me so he told me that if he turns off his Lyft app, he can bring my keys as soon as his ride is over but ask me what I can do for him..I don’t know about anyone else but when someone asks that question that’s extremely inappropriate and it make me uncomfortable..when I called Lyft all they did was tell me that they would make sure that he doesn’t get paired up with me anymore..I don’t believe that’s enough. If he can say that to me, just imagine what he can say and do to another customer. Lyft is ridiculous and honestly even though Uber had a rough patch, they were active in fixing the problem so situations like these would not happen. I am disappointed and I will never use Lyft again.
No CUSTOMER CARE, just rip off passengers & GO !
by jazzOH on 2017/11/24 23:17
I have used LYFT off & on over a year now, originally they were my go to opposed to Uber because when I did have any issues w. a ride or driver I was always helped within a few hours (if that long). Lyft no longer has that human to human contact and sadly now I have received MULTIPLE (at least 8+) drivers who have PURPOSELY found ways to attempt to get paid through cancellation fees through this app. This was my last straw, I normally do not write reviews however I just witnessed my driver mark himself present in my location 2 mins prior to arriving then called him (because they never call you) and asked if it was an effort to get a cancellation fee for him to say un huh on the phone and cause me to be charged w. that exact fee .. which was more than the cost of the ride. Now I have to wait more than a day to receive that money back or contact my bank because Lyft no longer respects their consumer. SAVE YOUR TIME & YOUR MONEY! ! Find a ride sharing app that still has some sort of human contact or at least responses within an appropriate amount of time if their drivers are abusing their policies. They responded to this review and still haven’t responded to any of the 3 complaints I’ve had to file w. them in the past 2 weeks. 😭AGAIN, DO NOT USE THIS COMPANY FOR YOUR RIDE SHARING OR ONLINE RIDE REQUEST!
Worst Company Ever
by Kim (Alexis) on 2020/11/24 16:19
I usually do not do this but this is a must. On Monday, yesterday, I caught a ride yesterday around 4:23 by a guy named Jean. He dropped me off at Toyota on W Tennessee St around 4:45. I noticed I had left my phone in the Lyft. I used my bf phone to try to message them by telling them I was using his phone. No response from Tyrone who told me to contact him with more concerns. I opened a chat with a young lady because my email was ignored. The young lady Patricia was her name, I was chatting with closed the chat . After 2 rejections I decided to log in . Guess what?? you need verify yourself with you phone.. How inconvenient right ?! So I call 3 times and I don’t get help from anybody... One lady tells me she doesn’t know how long it takes to be contacted. Another gentleman tells me you can contact Lost and Found they can only contact you after you contact them. 2 hrs later still no contact or phone. So I had to use the Find My IPhone (thank goodness for Apple) because Lyft couldn’t even do a simple task . I had to get a ride to go all the way to Eastfield trail just for the Lyft driver to pull my phone out his back pocket and admit to me he received Alerts about my phone! Now I’m wondering if he was going to steal it! I still haven’t heard anything from Lyft not an apology or anything! I WILL NEVER RIDE LYft AGAIN I don’t trust them or their drivers !!!
UNRELIABLE
by KRISSBHDJDN on 2021/05/22 01:53
I use Lyft to get to and from work. I absolutely despise using Lyft to get to work since it always makes me late even though I request it with plenty of time (an hour+ prior to my shift I live 13min away from my work). If I do get a driver dropping someone off near me they wait till they dropped them off and are “on their way to me” to cancel. So I wait 15+ min just for them to do that to me and reset my wait. Even if you’re waiting hours (most I’ve waited was 3hours but on average it’s 1.5 hours). You do not get a discount even though you’ve been waiting a while and requesting back to back since it resets every time you have to request one again. Also it doesn’t notify you if it’s no longer searching for a driver if you have the app in the backround (if you’re screen is off if you’re doing other things while waiting). It’s aggravating since I’m losing money and teetering on getting fired for Lyft making me late. One time I was 5hrs late to work (11hr shift) and ended up taking the bus (which takes 2hrs) to work after I was 3hrs late waiting for a driver (if I did get one they would cancel on me) which sucked because I work nights and the last bus doesn’t run that late so I had to walk 40min (its 3 buses to my job). I almost lost my job that day.
Deceptive bait-and-switch “coupons”
by Harvey Bunkem on 2020/12/09 00:38
I wanted to like Lyft, but the first time I opened the app I was offered a promotion for “first ride free” - but then after accepting the offer, I ended up being charged the full rate! Annoyed, I contacted support and was told that because I didn’t follow their specific, hidden sequence of taps and concealed dialogs within the app, that I hadn’t “properly” accepted their “free ride” offer. I was given a $10 credit for my next ride and was annoyed, but decided not to make a stink. Later, I took my second ride, and was shocked to discover that my $10 “credit” wasn’t applied. I contacted support again and was told this time that my credit had “expired” - within just a couple days of receiving it! And of course that wasn’t clear when I got it. The support person then quickly and very rudely closed the ticket and prevented any further discussion. Unbelievable! I never would have accepted being “bought off” with a “credit” that I likely wouldn’t even have a chance to use! All in all, they seem to be incredibly deceptive and dishonest, relying on so-called “dark patterns” to squeeze as much money as possible from their users, while dishonestly counting in fraudulent bait and switch style tactics to lure you in with false promises. Absolutely disgusting behavior, and not a company I would ever do business with.
HORRIBLE customer service
by bhurtado9 on 2019/10/28 13:51
Normally I’m not one to leave reviews, and I’ve normally had decent experiences using Lyft over Uber. But after my recent experience I will never use Lyft again and will solely be sticking with Uber, which I advise everyone reading this to do as well. I was charged $45 for a trip that I never took. When contacting customer service to get the money back, they basically said “too bad, so sad” and that they couldn’t give me a refund. I explained and provided evidence as to how I never took the trip and how the drop off address doesn’t match my home address, however they still refused to refund me $45 for the trip. The whole entire time the customer service rep was basically blaming me for the issue. I even asked to speak with a manager who was just as useless. Now I’m down $45 for a ride I never once took. Since it was paid through PayPal they’re essentially telling me to dispute the charge through the merchant, therefore I’m basically at a dead end. Never again will I use this app nor will I tell my friends to use this over Uber. Absolute disgrace of a customer service experience all because of a company’s greed rather than valuing the customer experience. Avoid at all costs.
Blind Person Friendly
by KatLBerg on 2018/07/30 19:54
This was my first time riding Lyft, I was very hesitant in trying this type of transportation. I have heard horror stories when it comes to Uber, so I didn’t know if Lyft would be the same. I found out that my reservations were wrong. I had a driver that came to me with a friendly smile and was able to take care of my luggage and help me out. He also had a clean and refreshing spelling car. We had a professional yet friendly conversation that entertains a quick ride to where I needed to go. He drove safe and I feel comfortable riding in the vehicle. Also, I made reservations for a ride but it was unsuccessful, I was not worried because of the fact that Lyft communicates through text message. So, I was informed throughout the whole process. I then ended up making another ride and immediately within three minutes was able to get transportation to where I needed to go. I will definitely be using Lyft in the future above any other transportation. A great experience for first-time user. I have found my alternate transportation from cab and Acess.
Lyft Satisfaction Survey
by Ridiculous App Nickname on 2020/02/29 21:40
When in need of a ride, Lyft is normally very reliable and I have gotten wonderful drivers most of the time. However, when leaving home from Decatur, GA., I experienced a driver (Juan) who accepted my ride request and had me waiting approximately 15-20 minutes and then he wound up dropping my request. My request was to the airport, so I cannot express strongly enough how every minute counted. After his terribly inconsiderate cancellation, I was initially assigned to another driver who was 13 minutes away. I cannot tell you how very frustrated I was with Lyft at that moment. Fortunately, Lyft then found me a closer driver (Lashon) who was only 4 minutes away. Lashon was GREAT and got me to the airport in plenty of time to catch my flight but I still can’t get over Juan accepting my ride request only to have me waiting in vein for 20 minutes wasting my time AND jeopardizing me catching my flight. I would certainly like to see him reprimanded and definitely want him BLOCKED from ever picking up another ride request from me in the future! And this guy supposedly have a 5 star rating? I don’t think so. Very disappointed with that terrible experience 👎🏽
Horrible!!!!!
by Brittaney#discouraged on 2018/09/26 12:41
My 17 year old daughter took a ride from 𝐋𝐲𝐟𝐭 and the grown married man starting hitting on my kid!!! She said”I am only 17 and just turned 17 and said I’m not interested at all your way to old and I’m in a relationship” he STILL kept saying stuff to her, totally freaked her out so then that night around 3am this 𝐃𝐫𝐢𝐯𝐞𝐫 found her on FACEBOOK, message her saying how he wanted to see her again and he remembers exactly where she lives!!! He even told her he lives close by(a coupe streets over to be exact) and could sneak away from his wife anytime for her!!!!! It took 𝐋𝐲𝐟𝐭 5 days to “email” me and when I asked over and over for a phone number so I could call them they would not give it to em and would only communicate through email. I am beyond angry, scared and soooo frustrated!!!! I know we can only do as much as we can do when hiring people for stuff like this(meaning Backgroud checks and so forth) but when I reached out to them (I emailed 4 times in 1 day) saying what was going on(I’m also worried about other kids riding with this guy) they acted like they didn’t even care!!! Went on saying how they’re sorry for MY INCONVENIENCE!!!!! Are you seriously saying inconvenience???? Anyway, I have had some great drivers with 𝐋𝐲𝐟𝐭 but for there customers service to be like that... I still can’t believe it!
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