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App name
Lyft
Description
Count on Lyft to take you where you need to go with safety first. Got an appointment? Need to pick up some groceries? We’ll match you with a driver, help you find the quickest bus route, or show you the nearest scooter — you’ll be on your way in minutes. If it gets you there, it’s on the app. USING LYFT IS EASY Choose your destination, find a ride in seconds, and pay directly in the app. It’s that simple. YOUR WELL-BEING COMES FIRST We want to make sure every ride is as comfortable as it can be so that you can sit back and relax. With guidance from the CDC and local health officials, we’ve created health safety requirements to help protect everyone in the car. We’ll continue to monitor the evolving coronavirus situation and make updates to ensure everyone knows how to use Lyft safely. LOOK OUT FOR ONE ANOTHER All riders and drivers are required to agree to a few simple rules before using Lyft: - Confirm you do not have COVID-19 or have any related symptoms - Wear a face mask - Keep the car – and your hands – clean - Leave the front seat empty - Keep the car windows open Drivers are encouraged to practice extra health and safety precautions every time they get on the road, including thoroughly cleaning and disinfecting frequently touched surfaces daily. CHOOSE HOW YOU RIDE With Lyft, you’ve got options. Choose from up to 9 different ways to go, all available right from your app.* Whether you’re looking for an affordable ride, the most direct route, or a way to treat yourself – we’ve got the mode to suit your needs and mood. * Lyft ride types may vary by region. Check the app to see what is available in your city. — Prices vary based on market condition. By downloading the app, you agree to allow Lyft to collect your device's language settings.
Good swervice
by Goo777 on 2020/09/23 23:50
Rides arrive quickly! I have always felt safe and grateful for friendly conversation. Restores my confidence that there are good people out there - people are working hard and doing their best. Thank you for your invaluable service.
Ride never arrived
by RLL100 on 2020/09/23 23:42
The first driver assigned to me never arrived, did not answer phone, did not respond to message. His car icon looked like it was just sitting on the road, never moved. Your app kept telling me he would arrive in 5 minutes, for at least 15 minutes. Had to cancel the ride because no way to communicate
Great driver
by francesita12 on 2020/09/23 23:29
Safe quick nice conversation highly recommend
Prices outrageous
by Shodo21 on 2020/09/23 23:09
I use to pay little to nothing now u double up prices smh
thanks lyft!!!!
by pvelli135 on 2020/09/23 23:03
love the app for 8 years now
El tiempo
by sultanejo on 2020/09/23 21:59
Tardan demasiados te dicen 10 mini y llegan en 25
Cancellation
by ravensymonewilliams on 2020/09/23 20:49
Even though their rides are cheap and app is easy to use over time it take forever for you to get a driver and when you finally get a driver the will cancel on at the last minute the fees for cancel rides is unnecessary because the driver are able to cancel any time they want whether the are far or close to u without compensation us a the passenger
Zero stars
by Brendee winfield on 2020/09/23 19:54
Lyft completely fell off they take 10 years to book a ride for you and they have the nerve to bring the price up the longer you wait for THEM to find you a ride it’s just ridiculous I wish it was another app besides Uber and Lyft because they’re both terrible
Enjoying LYFT
by Adairsville man on 2020/09/23 19:22
All the drivers I’ve gotten this past week have been very cordial and helpful.Nice cars and trucks and good people driving them.I would recommend Lyft to anyone that needs a Lyft
Great service!
by erthaba on 2020/09/23 18:55
Drivers are always courteous and make the trip enjoyable! Driver arrives right on time.
JayRocStar
by JayRoCEO on 2020/09/23 15:42
Great Guy. Great Driver
Horrible customer service I will never use this
by Trill tune on 2020/09/23 14:38
I’m very disappointed in there services soon as I added my card the have been taking my money I would not recommend anymore to download or use this service try Uber or taxi
Has Zero Regard for Your Time
by Katannegage on 2020/09/23 13:02
Lyft used to be good. The drivers are still great. These days the algorithm assigns drivers so far out that they take 15-30 mins to arrive to you and by then you miss your appointment or have to cancel your plans. I’ve had to pay cancellation fees, been stranded for an hour at a busy airport. I’m now being asked to upgrade my ride to Lux to save TWO minutes from pickup time for $6. This service doesn’t seem worth it anymore.
Thumb up
by dolphine6$ on 2020/09/23 07:17
Yep
Esteban
by maronaca on 2020/09/23 05:59
The best driver ever!!!
Multiple stops please
by Daniel Springer (iOS Dev) on 2020/09/23 03:47
- Please allow creating multiple stops and easily swapping order of stops between each other and pick up and drop off - Please add dark mode
Thank.
by ljcl.. on 2020/09/23 02:51
Perfect driving.
Excellent thank you
by Yaswanth99999 on 2020/09/23 02:27
Excellent
Love Lyft
by zkaof028;& on 2020/09/23 02:17
I’m a cross country truck driver no matter what state I’m in I always depend on Lyft! Great service!
takes too long to find driver
by leeeyaa on 2020/09/23 02:02
the wait for them to find a driver is ridiculously long. i hate it
List prices
by ju xikznk on 2020/09/22 23:54
List your prices like Uber
Note
by hattiemay79 on 2020/09/22 23:16
I have a HARD time when I send a driver to pick up my son from school. I put in a note EVERY TIME and they still don’t see it and call me asking where are you..Today the guy couldn’t find him when my son was where I said he was...by the football field. The only reason he takes a Lyft is because I’m at work when he gets out of football practice. If this keeps happening I’m going to which to Uber
Don’t bob time
by kingopp 45 on 2020/09/22 22:24
Got out of work at six didn’t get into the car to 630 but you guys supposed to be fast
Ms.Rosmery was ABSOLUTELY fabulous!!!
by LITTLELEI97 on 2020/09/22 20:14
She is the BEST OF THE BEST!!!! I wish you can tap on what type of driver you want overall very satisfied
Great experience
by Ret coun on 2020/09/22 19:35
Always pleased with my Lyft drivers and rides👍
For Charles
by Soveriegnty on 2020/09/22 19:12
Great conversation🙏🏾🕉🌟🌺 Clean car, great energy🌟🙏🏾
Maps
by Lady NB on 2020/09/22 18:22
Though the addresses were confirmed, but the GPS kept taking the driver in the opposite direction.
My ride was great no problems was there quickly and easy
by Coolypee on 2020/09/22 18:00
Thanks
Good value
by DanNYCity444 on 2020/09/22 17:42
95% of Lyft drivers are A+. Prices are right.
Fabulous and comfortable ride. Superior driver.
by Roup03 on 2020/09/22 16:39
We were very impressed.
Excellent
by chooseurcoffin on 2020/09/22 16:11
Excellent
Great service!
by top cat 239 on 2020/09/22 16:05
Excellent service, friendly & help understand the Lyft app.
Customer service is horrible
by hahahhaahhahahahhahahshshsha on 2020/09/22 14:37
This is the second day in a row that I’ve been late to work because a driver cancelled on my after I’ve been waiting 15 minutes already for them. As a passenger, if I were to cancel that ride, I would’ve been charged a $5 cancellation fee. But when the actual driver cancels when they’re already on the way, we get nothing. We have to either not get a ride or wait longer for another one. You guys need to either update your app to where it doesn’t automatically pick up rides or something. All they said to me was “well it looks like you weren’t charged for the ride.” Well duh, because I got cancelled on. That’s not why I was reporting. They didn’t acknowledge anything I said about the inconvenience it caused me as someone who needs to get to work on time. You guys need to start giving free rides for the inconvenience that your drivers cause to the people who use this app and get cancelled on. I already had to wait for him to finish a ride, I waited just for him to cancel on me. & this time, I have that drivers info. Also, don’t give a customer service number if all that’s gonna answer is a robot, telling me to “use the help tab in the app.” I know a lot of people with this problem & I can get them all to stop using your services. This is unacceptable and you just lost a long time customer.
Lost a customer
by Fly16Guy on 2020/09/22 14:26
Tried two cards and verified all the data. Tried using my Apple Cash already loaded. Rejected multiple times. Well Uber now has my business and their driver is only 3min out.
Appreciation
by Beanpoe on 2020/09/22 06:50
I would like to say thanks
Lyft
by TinyMack112 on 2020/09/22 03:32
It’s all good Baybay Baybay.
👍
by Queren4284 on 2020/09/22 03:07
Very friendly and courteous!!
Aggravated customer
by pineapple2020 on 2020/09/22 02:16
I have tried numerous times to schedule a Lyft after I’ve complained about Uber having it and Lyft’s never worked!!! Now that it works and I get an email about it I’m still unable to schedule a Lyft for the next day or the next couple of hours!!! What is going on
Horrible experience with customer support
by Hannah bear is bae on 2020/09/22 02:10
So I just wanted to say I’m usually not one to complain about poor service but honestly I have never seen service so horrible. I spend a lot of money on Lyft and today I had a very bad experience. I was reconnected to 3 different drivers. I booked this Lyft 30 minutes before I had to be to work and I was 20 minutes late. I contacted customer support and I explained the issue I had and I asked if I could be reimbursed for this. They basically said no i can’t be reimbursed but I will be unpaired with this driver in the future. (I had already filed a complaint against the driver) so I then wasted another 10 minutes explaining my issue only for them to do what I had already done which was unpair me from the driver. All I wanted was my 8$ back considering I was written up at work for being late. So at the end of the day I paid 8$ for a horrible experience and to also get a citation at work. I have a bad knee so I am unable to walk to work unfortunately.
Jeana Leann
by Jeana Leann on 2020/09/22 02:04
Thank you
From happy and satisfied customer
by Ate Taba on 2020/09/22 02:02
Awesome service. First time I used in Oahu. Will use Lyft again.
very friendly and great driver!
by Darw1357 on 2020/09/22 00:48
very friendly and great driver!
Disorganized and inefficient
by sarvc on 2020/09/22 00:33
Lyft is one of the worst apps I’ve used. It takes the drivers the longest and most complicated way possible. It sets pick up pins in the wrong location which means it takes drivers much longer to find passengers.
Fix on base address
by ID Ready on 2020/09/22 00:29
If I put an address on base and y’all know you can’t get inside then just don’t offer rides or at least give me someone to access to base
Way better than Uber
by Tokyo 🖤🏴‍☠️ on 2020/09/22 00:20
This app is much better than Uber.
Great guy
by Jerry2312 on 2020/09/21 23:46
This man literally went above and beyond.
Lyft Cash
by Chelley_94 on 2020/09/21 22:59
There needs to be a way to add a specific amount in the Lyft cash... I know personally I don’t always have $25 I should be able to add $10 or $15 or any specific amount.
Safe and clean ride
by AxMxAx on 2020/09/21 22:42
New rules have made Lyft a safer and cleaner option for getting around.
Ms.Glenda A.Brailsford
by Ms.Glenda on 2020/09/21 22:00
This driver was an exceptional super person,very smooth driver ,that I would highly recommend him to a friend or associate .Car was in excellent running condition And very clean & free of odors.Thank you Joel for helping me to get back to where my equipment is parked at the truck stop in a very proper & orderly fashion,& being such a gentleman !!Hats off to you dear sir!👍👍👍👍😁😃God bless you with many safe travels🙏🙏🙏🙏👍👍👍👍👍😃😁😁😁
AWESOME SERVICE
by DJ RADAR on 2020/09/21 21:27
Clean cars, professional drivers, timely excellent service. 5 year customer.
Robbery
by Ars6710 on 2020/09/21 20:39
Riders are criminals! Pricing is a robbery!
Clipboard
by ryangustafson1329 on 2020/09/21 20:18
Please don’t copy from my clipboard
Too long of a wait for Lyft driver
by Old Fyr on 2020/09/21 19:42
We flew into Ontario Int’l Airport and called for a Lyft driver from the Lyft App. We waited about an hour for one to arrive. About 5 drivers were dispatched until one finally showed up. This is not a complaint about the driver it’s a complaint against the company.
Excelente
by skebti on 2020/09/21 18:38
Thanks God for those services
Lyft Directions are trash!
by Trinalanakat on 2020/09/21 18:21
Lyft driver can never follow the entrance coming to pick up and have bad directions for drop off as well. It makes no sense cancel my ride after I explained several times on how to get to me.
Didn’t get my discount as promised
by Bad business practice on 2020/09/21 18:20
Supposed to get 5 rides with discount. Used one discount.
Great experience
by 6990D on 2020/09/21 18:15
My first time using Lyft...or any ride share. Jerry was great. Friendly, clean car, masked, windows open. 👍👍👍
First time user
by other grammy on 2020/09/21 17:11
The driver was friendly an excellent directions. First time experience was great and I will definitely use again
False information
by mariajhernandez on 2020/09/21 17:01
My driver never showed it gave the company False information about me not wearing a mask and I’m still getting charge for that ride and have not been able to fix it
Good ride
by Rhaspun on 2020/09/21 16:40
Nothing eventful happen. I noticed he had a bit of distance to go to reach me. But he got here in the amount of time I expected and what the app was telling me.
So frustrated
by RAIINBUNNY on 2020/09/21 16:38
I never leave bad reviews but when a driver has charged my acct twice on two different occasions & a mysterious $25 charge pops up at 3am I’m over it! They won’t refund my money & told me to call my bank, I can’t remove my card, I can’t even talk to a real person & you have to go through hell to get your acct deleted! Horrible customer service & app setup 🤬
Hooray
by bo0tycr0cker on 2020/09/21 15:50
Hooray for kind, caring, helpful people!
Terrible
by tianrunnn on 2020/09/21 15:46
Made me wait outside alone for 30 minutes in downtown chicago at 2 AM as the driver kept changing over and over .... why? This is not safe. When I finally got home an hour and a half later (i live 20 minutes away) i requested some kind of refund or compensation for this and they denied it completely. Uber is better and safer.
Stole my money
by bhad_barbiie on 2020/09/21 14:04
I wish I could give them zero stars they took my money for a ride and didn’t send any car to get me.
Lyft
by cmdm87 on 2020/09/21 13:25
Lyft has taken money from me on four occasions and still have not reimbursed me
Customer
by AstaBiebs on 2020/09/21 13:19
I always took Lyft because I don’t drive but the worst thing they do to me is that they charge me $26 for the ride I didn’t get. I request a ride It took long then 10mn and I have to go to work so I cancel it and took Uber because they came fast. When I contact them to tell them that I cancel the ride they were acting like I am stupid I try to take money from them. Until now I did not get refund and trust me I swear to god I never get the ride.
(STILL) No Split Fare?!
by FlyGirlKate on 2020/09/21 13:14
Absurd that Lyft took this feature away at all. Add. It. Back.
I left jacket in car
by catzcatz3000 on 2020/09/21 11:49
Please bring back
Greatest red ever!
by Jademeister64 on 2020/09/21 07:42
Lyft.Was very easy to use andPenelope was the best driver I’ve ever had! She was courteous helpful a great driver her car was clean and comfortable I will definitely use Lyft again!
Fantastic person
by jew boy for jesus on 2020/09/21 07:13
Thank you great service ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
Prices tripled suddenly ☹️
by yergalem on 2020/09/21 06:42
Prices tripled and NOT affordable anymore ☹️!
Abysmal
by CC-137 on 2020/09/21 05:16
They really need to fix their crappy map navigation
Drivers don’t show up. Lyft still wants to charge YOU a fee
by EnormouslyFrustrated on 2020/09/21 04:45
The driver sometimes never shows. My last driver wouldn’t take a contact not either cell or txt and never showed.
Lyft. Las Vegas
by Beverly's IPad on 2020/09/21 04:23
Very prompt, good , safe driver. Knowledgable of area. Fare was good.
Nags for ratings
by Moz2233 on 2020/09/21 02:01
Great company please stop
Great Service and driver
by CondeYC2020 on 2020/09/21 00:04
Jeff was extremely nice, I made a mistake on the pick up location I called him to clarify he picked up right away and he was really good about it, car was very clean and his driving was great. Thank you Jeff!
Lift
by hbasquiat on 2020/09/20 21:25
I love lift. It is super convenient
Not an easy drive
by figionow on 2020/09/20 21:15
My driver avoided a ton of traffic keeping up with the latest info. Yet did not rush, pleasant, could tell when I was doing my thing and when to make conversation. He got me to my son for an event with professionalism, charm and efficiency. Rockstar status.
Waiting over one hour for a ride
by laredotx1 on 2020/09/20 20:54
Very late and riders very choosey
Nice Driver
by Zelda SP on 2020/09/20 19:45
I put two semi-heavy items in the trunk. He jumped out of the car to help, both at pick-up and drop-off. And he was friendly.
Great ride
by Hgfdhkuyfgfdv on 2020/09/20 19:16
I thoroughly enjoyed my ride today! Most people love air conditioning and there is nothing wrong with that.... sometimes I think we should appreciate small things like fresh air/windows down and I DID!
Bad
by sj iPod on 2020/09/20 17:25
Half the drivers are idiots don’t even know what the doing or anything they need retraining
Kurban
by kasim kurban on 2020/09/20 16:00
Was on time clean care n good driver
Mrs Tanya rocks
by best ride ever on 2020/09/20 15:15
Sister Tanya our driver is the bomb dot com
Grandmother
by al-jathiya on 2020/09/20 13:23
Please note we put the wrong address for our granddaughter, the driver was excellent
5 Stars
by Blessed192 on 2020/09/20 12:35
Lyft is wonderful I just would appreciate it if the prices where adjusted a little bit more because I paid $17.55 to go 8mins up the street and back and that really expensive for just that short ride but over all lyft is great
No rewards for loyal customers??
by Onthespotnickname on 2020/09/20 12:04
I’ve been using this app religiously for almost 2 years, and I just wish there was some sort of reward for longtime users. Not sure what kind of reward I’m personally looking for, but it’s just a thought. Some ppl don’t have the means to buy a car, and might also not have full confidence in their finances to pay $11-15 on a given spiked-cost period of a given day. Maybe if there were a credit system where users could accumulate points per ride, and redeem those points once they reach a certain level? Just thought I’d pass on a suggestion.
LYFT IS THE BEST
by CHEE PUFF on 2020/09/20 09:09
I JUST RIDE LYFT BECAUSE IT IS THE BEST TRANSPORTATION IN THE WORLD
Very cool
by khety23567 on 2020/09/20 07:59
Very understanding an helpful
Bad timing// Little to no rides available.
by Robbie Robin on 2020/09/20 07:45
I’m in the 209 I ordered a Lyft 4 times in a row and it stopped looking for a driver about 8 mins in each time and canceled my order one after another I got stuck a few miles from home and it took me hour’s to get home on foot! Lyft needs to stop waisting our time if there’s no driver available in the area!
First time user. Rate Way better !!
by paulanthony1969 on 2020/09/20 07:05
Uber = $110 plus for econo option Lyft= $ 39 for same option. And great driver. NO BRAINER. THX Lyft !
Safely 🙏🏽
by Sq00pz on 2020/09/20 05:58
Thank you
Awesome and courteous
by joey creann on 2020/09/20 04:56
Thanks a million
Great From The Start
by jimeytrue on 2020/09/20 03:35
If you want an exceptional ride choose a charter, otherwise choose Lyft.
No drivers nearby
by 5184927 on 2020/09/20 02:43
This app is a joke. There are zero drivers nearby and I have to wait half an hour to get a ride home now and it costs me over $20.
Lazy and rude customer service representatives
by B1ack_1ce on 2020/09/20 02:42
I was horribly mistreated by a lazy, unintelligent, and rude customer service representative. Some company this is.
Lyft ride
by Heidskeep on 2020/09/20 02:13
Douglas was super friendly and helpful with my luggage
Bad driver
by GMF DALLAS on 2020/09/20 01:02
One of my drivers came to my location I called him to get closer to where I was and instead of coming he canceled my trip which had me delayed to my destination
NOT FROM LAX
by MrBeanburrito on 2020/09/19 23:47
It will waste an hour of your time at least No shuttle although advertised 15 minute walk took 25 in traffic. No one knew what was happening I’m in a paid taxi and lost $5 For cancelling alright my drop is f was another 30 min wait or 10 minute drive
Love Drivers, Hate Algos
by My5t1c_tac0 on 2019/08/29 15:01
I take a Lyft almost every day and all over the country. Lyft is far and away a more responsible choice than Uber. They treat the drivers better, take their safety concerns seriously, and reward them for providing a good customer experience. Women drivers I’ve talked to overwhelmingly prefer it. That said, the algorithms used to find ‘nearby’ drivers are abysmal. I live in Montlake, a dense part of Seattle’s core. We have some of the worst traffic in the state, and bridges limit route options. Lyft prediction for how long it will take for a driver to arrive are off by 5-10X. The algorithm picks cars I can see are never going to be able to get to me on the map, and often waits 10 or more minutes before ‘switching’ to a driver that is closer, and still 10 mins away. That’s right, it is common to wait 20 minutes for a pickup when I can see 5+ drivers within 2 miles of my location on the map, because Lyft picked the wrong one to start. In my neighborhood picking a driver 2 mi away one direction is a 5 minute wait, while the same distance a different direction can be 45 mins. Please, please, please incorporate real time traffic data into your algorithm. At this point that is decade old technology included in almost every directions app.
Lyft pink pass
by sunte34 on 2019/12/09 19:59
Please no one should fall for this scam this is not a deal lyft advertises that the lyft pass offer deals and 15% on unlimited rides. My fare price for 20mi is at max 28 dollars with heavy traffic and bad weather conditions. Now since I signed up for the lyft pass I received a 15% discount on only two of my rides. After those two trips the base price of my regular ride I use to commute to and from work only spiked up to 34 to 44 Dollars. I called and explained to lyft on how can my base price rise so high if all of my ride history for months never were that price ,now that I’m a lyft pink pass member. There explanation was that at that time the rate for drivers and rides were higher so I gave it a chance to see if they’re telling the truth or robbing customers money. I come to find out lyft did lie to me I’ve been checking every hr for two days now and my base price still is over 34$ there’s absolutely no way that the demands are high that it’s being calculated correctly. I canceled my ride pass and my base price is now back at 28$ at max fare. This is a complete scam and false advertisement. If you sign up for the lyft pass you will not be saving money that’s for sure all they’re going to do is raise the base price you were paying so you’ll still be paying the same price as before except your giving them a extra twenty dollars a month to do it. I hope that a law firm adds how much money is being stolen from customers and sues lyft for what they’re doing.
Used to be better
by durph22 on 2018/10/20 22:15
I don’t know what’s been going on with this app, but it has been absolutely frustrating and getting worse. Today I requested a pickup, and automatically it asks if I want to be picked up at work (I’m assuming because I request there a lot), but today I was a few blocks away so I had to adjust where I wanted to be picked up. I set my current location as pickup and confirmed it. I got a notification when the driver was a minute away, I check the app, and he’s at my work. The place I made sure it wasn’t set to pick me up. So I cancelled the ride, asked for the $5 cancellation fee to be reversed, and tried again. I TRIPLE checked that my location was set probably and yet, the driver was set to pick me up at work, the wrong location. This time however, I clicked “edit pickup” and dragged the curser directly over my location, DIRECTLY, over it, clicked confirm and suddenly the cursor automatically moves a block away from where I placed it and then won’t let me change again. So I had to call my driver and give him my own directions to find me. My 10 minute trip quickly turned into much longer. I never had these experiences with Lyft before but recently they’ve been happening so often it might just be worth it to take the bus.
Need an easier way to get receipts for expense reporting
by kwadublin on 2019/01/18 02:23
Been using Lyft for a while when it became my company’s preferred ride share provider. The service itself has been great. My gripe is the receipts you get. The email receipts you send after a ride are totally useless for expense reporting. The format you use doesn’t allow the payment info to print on the page. I even tried landscape mode and it still doesn’t work. You have a zillion business users. We need to attach receipts to expense reports electronically. PDF versions that are concise and under one page are what we need. As it is now, I’m forced to snap a photo/JPG on my phone and then convert it to PDF and then email it to myself. That’s nuts! The email you send takes 3 pages to print, and even then, the format doesn’t have the expense info on it because of the crazy formatting you use. I tried going to my account on your website and there is no ride history data to allow you to get a receipt there. You guys really put no thought into making this easy for business users. If I have to keep doing this I will probably just go back to Uber simply to get receipts easier. I’d gladly talk to anyone there about this. Thanks.
Non existent customer service
by shivashivs on 2019/11/12 01:22
I have used Lyft for years and in different countries and I honestly say that had the web got bigger the quality got so much worse . It’s like anyone can be a driver but no upkeep or checks are done . They can come smelling of weed or just dirty , speak to you however they want , be incredibly rude , txt driving . And the customer has no way of reporting it coz there like 3 auto responses available to contact you. Drivers cancel out rides on purpose or like one I m on right now didn’t stop at my location and will activate “ your ride is here timer “ before even stopping the car. I literally was sitting in my drive way and saw him pass by. When I called him , he didn’t want to drive back even tho he’s the one that didn’t stop at the right place . Last week your driver was so rude I refused to get in the car . He held my ride for 47 mins . I was trapped . Coz he didn’t want to cancel and I didn’t think it was right for me to do so. I have lost count of how many time the driver didn’t speak English to the point of not understanding left and right . Bottom line is you take our money and leave us with the rudest, unprofessional drivers and give us close to no option to communicate with you. And if god forbid we want to cancel coz of one of these situations , we are charged. You figured out the algorithm into my bank account , but clearly have very long way to go with basic manners and customer service from both your drivers and your general services.
Fraud
by Farishtaaaaaa on 2019/10/25 15:25
I normally use Uber. I trust Uber more than Lyft. One of my sister is using Lyft since 1 year and she’s fine. Yesterday I had a dentist and took off wisdom teeth after a while I downloaded the Lyft app and I made account then I booked a ride for $7.58 from dentist to my work it was a very important to get to my work before afternoon. I had to submit some important information to HR. I booked the ride and they gave me an stupid driver who was totally over than retirement age even though he’s supposed to drive deaf man. After standing for 15-20 minutes the app shows he’s arrived and they were asking to look for gray ford 2011 David name old man. Tell me one thing how could I get to him when there was a parking lot and there was already all parked cars no one came there with Lyft tag on their front. I called the driver 4-6 times 3 times he picked up and just said HELLO and he hanged up. He did the same for 3 times after that he dropped my calls n didn’t replied my msg I send him that I’m in front of densit hospital where are you. Then he just maked 5 minutes and he left me there without replying without responding to my calls. In few seconds I booked another ride they charged me the fee without ride without getting me to my destination. It was a 100 times hate and regret for me why even I made the Lyft I hate it . Now I’m sending this review and their system isn’t allowing me they’re asking for nickname I tried 7 nickname they’re rejecting.. why? Bcz they’re scammers
Drivers
by SpANKY050 on 2020/02/05 05:42
Absolutely love using this app . The only reason I give it 4 stars instead of 5 is because of the different types of drivers . Granted majority of the time I get great drivers . I’ve been using this app on and off for 3 years now . In the 3 years I’ve used this app I’ve come across 4-5 horrible drivers . I feel as though hygiene should b a MuST ! I got a driver today who was of the Indian culture and did not have any type of fragrance or deodorant on . I understand for some types of religion it’s a no no . But if your job requires you to interact with the public in a commercial capacity you should at the very least wear deodorant or powder . Something to mask the HORRIBLE smell !!! Other than that it’s a solid 4 star for me . They usually pick you up right at the location you put in. I would suggest the engineers or whoever to fix the location services . I have used just my location at times instead of typing in the adress to where I am located and 6 times so far I’ve been picked up in the wrong location . Aka up the block or up the block and across the street . Across the highway . So that part is bad . Other then those 2 issues and the fact that the drivers are people and have “ mood swings” I have no complaints . It’s a relatively good app all around.
Cheap Rides for Drivers and Terrible Customer Service!!!
by fulltime Uber Driver on 2018/09/25 09:24
I’m a Lyft and Uber Driver for one year now. At the normal rate, Lyft pays Drivers a hair more than Uber. There is hardly any Primetime and when there is, it’s at a very low percentage except when there is extremely inclement weather. As a full time driver driving for both Companies, the only way to make a profit is through Primetime and Surge, period. A good example of how cheap the driver pay is from Lyft is earlier this week they had an available scheduled ride to take someone from Englewood Cliffs, NJ to Philly, PA for a payment between $101 and $111-that is offensive and highway robbery. That’s clearly a loss to any driver. By the time you factor in tolls, gas, wear and tear on your car and time spent not being able to pick up in PA until you hit NJ, it’s def not worth it. Their customer service is the worst, period. They outsource to the Philippines and they are ALL trained to be very polite but that’s it-no knowledge to assist you. Their scheduled rides are not guaranteed so although you are the “designated” driver, you are NOT guaranteed to get the passenger-outrageous! I hardly turn on my Lyft App and instead drive for Uber more which I might add isn’t much better.
MAJOR issue with “Wait & Save”
by jdjfnfkjdjdb on 2020/07/10 12:08
I waited for an hour and never got a ride. I was paired with several drivers who appeared to have every intention of coming to get me, but every time they got within 8 minutes of me, your app kept auto-cancelling the rides because you “found someone closer” (none of which were more than 2 minutes closer than the original driver), only for the new driver to cancel the trip immediately. This went on for an hour before I gave up. My breaking point came when, after 40 minutes of this back and forth nonsense, a nice lady accepted my ride from 25 minutes away and got on the highway to come get me. As soon as she got off the highway and was only 7 minutes away, your app auto-canceled on her in favor of a driver who was 6 minutes away, who immediately canceled the trip. I waited 5 more minutes without any effort on your end to repair me with my original driver who wasted her gas and 20 minutes of her time before I gave up. So listen; If I already have a driver lined up, I want THAT DRIVER to come and get me. There is no circumstance where I want my ride canceled in favor of another driver who is only a minute closer, ESPECIALLY if my driver went out of their way for me like the last one did. This is unacceptable and needs to be rectified. If I’m willing to “Wait and Save”, I’m willing to wait one or two short minutes for my driver to arrive, but I am not willing to wait an hour for nothing.
Order process more confusing
by Than Davenport on 2018/08/04 18:40
I’ve been using Lyft for about 2 years now and it’s a fantastic service. The latest update has done wonders for the graphic identity of the brand and it looks especially good on my iPhone X, they’ve done a good job of integrating the notch into the design that makes the whole app feel purposeful and user friendly. One thing they changed, however, and have made much worse in my opinion. They changed the order sequence from ~dropoff lovation>pickup location>size select and confirmation~ to ~dropoff location>size select>pickup location and confirmation~ this has made the buying order process much more confusing even for an experienced Lyft rider. The final order screen should always have the approximate dropoff time and the expected cost on it, in my opinion. With the latest update the final order screen simply asks you where you’d like to be picked up and honestly this makes no sense to me. The last purple button before you’re charged doesn’t even say “order Lyft” it just says “confirm pickup” which has led me to accidentally order a Lyft when all I wanted to do was check approximate times and charges for a Lyft I would be taking later in the day. I think if this aspect were changed it would round out the app perfectly and make it deserving of 5 stars.
Rip off!
by tgb35545864588 on 2019/03/22 03:45
Lyft no showed me twice in the same day. Each time I was outside waiting watching the app and how close the drivers were to me. Twice they came within 6 blocks from me and then the app stopped the drivers eta and routed me brand new drivers. Both times they started my arrival times all over while I was waiting outside( somewhat cold out). I’ve used the Lyft app for about a year. In that year I’ve missed my driver outside maybe 2-3 times. All times I was charged a $5.00 cancellation fee which seemed fair being I wasn’t outside when they arrived( they left). Now why on earth can the Lyft drivers then no show me and they don’t hold there drivers to the same standards they hold there customers to. My time is just as valuable as theirs. But apparently Lyft didn’t think so. I wasn’t given the 2 no show cancellation credits when they did it to me. Seems unreasonable that they can charge the customer a $5 dollar cancellation fee but we can’t get that same credit when they no show us. I’ll never use Lyft again. They wouldn’t even make it right either, instead they acknowledged the wrong and basically kept asking me the same thing over and over and over. Basically wanting me to just go away. I could care less about the money but it’s the principle. I’m a business owner and I can’t get away with screwing my customers over the way these guys do. Oh well I guess. I just downloaded the Uber app. Bye Lyft!
Bad Experience
by Nick199645 on 2020/07/04 21:45
My first time ever using this service, I was forced to pay $5 to a driver that screwed me over. The driver was on his way to pick me up and he got lost prior to reaching my location. He called me and told me that he couldn’t get to me from the road he was on. I told him that he went the wrong way and he would have to go back out the way he came and back towards me on a different road. He reiterated that there was no way for him to reach me (I don’t know if he wasn’t listening to me or just didn’t want to go back out and drive around, as it would take too much time). He asked if I could go to him (which would’ve been about a 2 mile walk through a wooded area), which I told him that I wouldn’t be able to. He continued to refuse to listen to my telling him that he would have to drive out and come back in on the different road. So, ultimately he refused to come pick me up. I don’t blame the driver as he was an older man, and I’m sure he would’ve lost money by having to go the long way around to get me. I told the man that we’d try and find someone else, as he’d already wasted a lot of our time (again I’m not necessarily blaming him). After cancelling the ride, I found out that I still paid him $5, which Lyft Support assured me was appropriate, despite the fact they didn’t have any suggestion as to what I should’ve done, as the driver refused to pick me up. Needless to say I don’t use Lyft anymore.
Don’t trust current location.
by dntrcjjfil on 2019/06/27 02:47
Several times lately I’ve found that if I didn’t specify where I was by entering an address the Lyft driver could not find me. I asked a Lyft driver, who had grown up in Seattle what the problem was. He suggested I always enter an exact address, even if I had to look it up in advance. I did that this morning and tonight and had a better experience. If we add inexperienced drivers in a location to the problem of the satellite location you can be texting with a driver who is on the other side of the block and doesn’t understand you are waiting at the front door of the hall “Town Hall” Seattle, Wa. Not only that but this morning I entered an address where I was at a diner and the program auto changed it to Coleman Dock 2-3 blocks away. What gives? I am writing on my husbands phone. I’m Dusty Collings. We are traveling together and we take turns calling Lyft. I think, & hope you can make some refinements to the experience. I don’t like having to pay for a driver who is in the wrong location and doesn’t want to drive around the block to pick me up. It wasn’t my fault and I had to pay the fee for standing him up. Not really fair. I have a walking disability and I try limit the number of steps I take. Thanks.
Great experience until........
by Sirrbenson23 on 2020/01/23 20:36
I’d like to go and say that I was a huge fan of this app. So much so I barely walked anywhere or took the bus seeing how I’m 18 and a car is in my agenda at the moment. I lyft’d almost everyday to work for the inexpensive price of 11$ to get to and from work. Until one day I ordered a lyft 20 minutes ahead of my expected appearance at work seeing how the ride was about 6 minutes and this was a very very rare occasion because I would order 10 minutes ahead. So I get a driver and he approaches my home. For some reason my driver switches to someone further than the previous. This all happens in a 5 minute span so I don’t worry. I look at my phone and the driver is not moving at all. This happens for 10 minutes. My driver. Not moving an inch. So I decide to cancel the ride and just walk seeing how I’m already running a little behind and a lyft at this point would be wasting money. I soon see that cancelling costs 5$ which is around the price of my normal ride. So I expected a refund and to be short a dollar in this inconvenience. Nope 12 wasted on a lyft I didn’t even take. The app has the gull to have one of the refund options say “driver isn’t moving” while simultaneously saying they have driver their way to me so pay 5$. Morale I’d say is to not rely on lyft for work. Bite the bullet and take reliable routes for work, school, etc. leave the lyft rides for something more lenient.
STOP USING LYFT ALL TOGETHER
by SashaMonet on 2020/03/03 04:15
I have never experienced anything like this.I was almost about to be late to my job and I can’t be late so, I decided to call a lyft, everything went well I see my driver coming close so I wait outside, but he just kept going straight instead of turning, so I seen that he kept going straight and I called him, and he declined it. I thought he probably got turned around and had the wrong address so I called again, declined again, then I said to myself okay if he doesn’t turn around right here somethings up, he kept going, so I couldn’t cancel or else I would be charged and they didn’t reroute me until he was 8 minutes away from me, they rerouted me and the next driver was 20 minutes away finishing up a current ride, something has to be done because there wasn’t anywhere that I could go to on the lyft app to report that my driver wasn’t going the right way so I could get a new driver, which made me extremely late, I have the drivers number but not his profile picture :( The service is bad I try to report something but there isn’t a place for the report that I’m trying to do, my bank statement came in and it showed this I know charges with the same number as the lyfts item number thing and it won’t let me delete my card and then you have to email which take forever to respond, you don’t even get to talk to an actual person🤦🏾‍♀️NEVER USING LYFT AGAIN
Might as well go to Urber
by Lang99 on 2019/07/12 18:59
Honestly every rider has their own experiences so this is mine. I live in a brand new neighborhood that hasn’t quite made it on the gps yet so I understand it can get a little complicated. I make sure to leave a note or call the driver to let them know it’s the next neighborhood over and I even order my Lyft almost two hours before work just in case something happens you know? Well something happened. The driver Jogander read my pick up note and still didn’t follow it (annoying but understandable no harm done) so I call him and I’m literally on the phone for about five minutes explaining to him what to do (leave that neighborhood, take a right and just drive down till you see my neighborhood name. Simple right?) So he tells me he’s on his way and I’m waiting on this man not knowing nor getting a notification that he CANCELED and I was still charged a cancellation fee. So not only have I wasted time waiting for a ride that wasn’t even coming I’m also running late to work. I contact customer care and they refund me the fee but when I asked if they at least contact the driver or something for lying they hit me with the whole “well we refunded you isn’t that enough” bull crap. Honestly Lyft is still a type of job so employees need to be held accountable I’m going straight back to urber. It may cost me a few dollars more but they haven’t pulled this bs with me (yet).
Before choosing this app you should know how awful the drivers are treated!
by fvsclothing on 2019/02/26 22:49
This company has no respect for the drivers they will steal from you every chance they get via cancellation fees and app payment issues etc. when you call to rectify the situation they disrespect and talk down to you in hopes that you will lose your temper so they can disconnect the call. If you don’t lose your cool they leave you on hold for as long as it takes for you to hang up so you don’t receive a survey not that responding to the survey makes any difference...in my case I stayed on hold for 4 hours!!. Lyft is by far the most ghetto trashy ride share company out there. I can’t believe they want to go public with the type of unsolved issues they have with their operation. They expect drivers to give 5 star service to passengers which I do while providing less than 1 star service to drivers in return. They don’t even have a working telephone number, they make it extremely difficult to speak with anyone unless you write an email which they selectively respond to if you are lucky. They know most drivers that work for them don’t have many other options so they exploit that to the fullest. I done nearly 4000 rides in only a year of working for them all while maintaining a 5 star rating but this means nothing to them you don’t even get a bonus, thank you, or even a thumbs up emoji. What a sad company.
Lyft should give bonuses to their perfect drivers
by GAC79145 on 2019/06/22 23:40
I have used Lyft & Uber and I can easily say I will never use Uber again not because the drivers are terrible but because the UBER platform is horrible. In fact I deleted that app because of poor customer service. Now to Lyft. The drivers are incredibly polite & happy. They seem to enjoy working for the company but one thing I wish the company would do is have some sort of incentives for their drivers rather than just take their percentage and forget about the drivers. After all it’s the drivers using their vehicles, fuel, insurance & phones. The least Lyft can do is match the tips the drivers get or give 50% bonus on top of tips. Doing this will just motivate the drivers to maybe add bottled water, keep their cars more clean or even get more frequent washes. Lyft, invest into your assets from one business owner to another. If not you will just be another Uber when Tesla comes out with their ride share company. Constantly strive to be better or you will fall behind in the game because right now all you are is a online platform taking a percentage from drivers who knocked out local cab drivers.
Future Rides
by Runnerguy45 on 2018/08/06 05:24
Have clear instructions and work flow for customers trying to schedule future rides. Honestly, it used to much easier to request a lyft for a future date. With the current home screen and user face, it’s hard to see the “schedule” touch point and doesn’t flow well at all. When I’m scheduling a future ride, I want to make that clear first thing, up front, immediately...not be lead on a scheme to accidentally request a ride for “right now” and have to pay cancellation charges. It makes lyft appear a bit shady. Uber has that title. Please revert to customer friendly, simple app services and not try to trick anyone into anything...I use lyft bc I trust it more than Uber. That trust has severely wavered with this recent update. Also a huge downfall: not having an immediately accessible service team. I needed help bc my app updated in the middle of scheduling my ride to the airport 24hrs in advance and, again, I could’t figure out how to request future ride in new update. It was imperative and down to the wire for me to request lyft and the time kept creeping forward (it wasn’t allowing me to request my trip any sooner than exactly 24hrs in advance somehow). I tried to talk to someone at lyft to no avail. I am a loyal customer and hope this message is heard! Otherwise back to old school taxis and I am your target market millenial!
Total ripoff of a company
by Mrs_Nichs0122 on 2019/08/19 07:01
I had to fly into Minneapolis for military training. There are three of us from my unit back home and since we flew and don’t have cars, we decided to ride together for dinner. Our hotel is on base and right next to the airport. Our lyft driver picked us up from the gate in which we walked to on a sidewalk the whole time wearing shoes we unpacked from our bags. The drive was fine, so I was courteous and gave a tip. About an hour later, I get an email that I was being charged a damage fee of $25. They claimed they had proof of damage as shown by pictures of mud in the floorboard of the vehicle. The pictures did show such, but what the pictures didn’t show was a time and date the pictures were taken. In the email it said the pictures were time and date stamped, but when I asked for them to send those to me, all I got was that the evidence was there. Also, the so-called evidence in the picture showed the mud being dry, which is hard to believe it could be from us if the pictures were taken immediately after we got out as stated. I asked to speak to a supervisor and wasn’t granted that request either. This company is garbage and I will be taking my business elsewhere. It’s such a shame to be taken advantage of simply because we are from out of town and people think the military just has money to waste! Don’t let this company rip you off people!
Very trust worthy service
by Kfkzjd kk rkdjs on 2020/02/28 11:43
I just had my 3rd incident were a driver left me at my first stop because I was taking too long which I don’t mind but I asked him and he said it was fine and if a driver can’t wait any longer I’d at least like a heads up that their leaving. Now each time this has happened lyft was swift in refunding my money and generally send me an email of apology. I know not everyone’s perfect but they guys at lyft are always on point with any problems or concerns. I’ve had an incident where a driver tried to kiss me and was refunded the full amount along with an email. I’ve never had the app crash but I have heard there are problems from time to time. Guys I don’t care about that kind of problems because you’ll have that with any app or technology from time to time and as far as I’ve heard they fix it in a timely matter. So I can’t find one bad thing to say about lyft. Uber doesn’t take my debit card so they lost out on my business to lyft and I’m so glad I ended up here instead. There are promos that help from time to time and it’s very easy to contact lyft if I ever need to. Thanks guys for being on point with your customers.
Steve Colorado 190XYQ
by Summit Local on 2019/06/18 03:09
App is good and most drivers are too EXCEPT for Steve with the above Colorado license plate. For the second time in a month, the first on Uber and tonight with Lyft, he responds to the pick-up and then cancels at the pick-up when he finds out the ride is more than 5 minutes or outside of Breckenridge, CO. He is gaming the system to the detriment of other drivers and the frustration of customers. Because the vast majority are none the wiser, they don’t know to capture his name or have any way of seeing who just canceled their pickup leaving them standing at the curb. Because I had this experience with the same guy within the last month for an identical pick-up, the prior on Uber, I was suspicious when the a grey Caravan popped up this time so I did a screen capture in case it was the same guy. He is gaming both Lyft and Uber in exactly the same way. We’ve heard from other drivers who have heard similar stories of this guy from other customers. I implore you to take action and ban him from your service. I’m sure if you run the analytics you will find all of his trips are hyper local and he has an extraordinary cancel rate compared to other drivers.
Do not pass GO! Collect lyft!
by Ash Chaps on 2019/01/12 11:33
Above all other ride services, I have to recommend Lyft! Prices are more reasonable, response is immediate and without a doubt, ALWAYS, within a reasonable time frame for pick up. I have rarely had a snore personality driving me from point A to point B. These people are kind, out going and all around cool. This is a service industry job. Please remember that. Whatever your reason for requiring a transport, remember that they are providing a needed service and while tipping isn’t required, I stress that you deliver it. They have NO set income and provide you with a convenience you can’t find through public transportation. Take care of those who take care of you. The universe reciprocates kindness in the least expected moments. Also, Uber is a money hungry monster. Lyft is a competitive career with so many people employing themselves through it. Remember remember remember! These people deserve a couple extra dollars for their hospitality. Be kind to others. Be true to others. Be grateful for your advances. And always share your love! Hope this was helpful and encouraging! If not, here’s a get out of jail free card. USE LYFT!
Great experiences until......
by Chris cro on 2019/03/11 19:22
I have been using Lyft for a long time, it’s my preferred ride share service. Never had any issues, until one day I left my phone in one of the rides I took. After about 2 minutes, I realized what had happened, and there is a way to contact the driver for lost items, so I tried that route. The driver did not answer, and I know that his phone was on the dashboard for GPS use because I was in the front seat. So obviously he saw I was calling. After countless calls, voicemails, texts, and messages sent to Lyft corporate through the website help center I received no response. I was finally able to reach the driver after a full day, and it was extremely sketchy. He answered the phone and did not say anything for about 20 seconds. He said that he did not see it and he would check again and be in touch. Never heard from him after that. After hours of trying to reach the help center by phone, I was told the Lost and Found team does not have a phone line they can be reached at, and to fill out the form on the help center website. I had already done that numerous times, so by now I’ve lost all hope. Lyft customer service is an absolute nightmare, and I would highly encourage anyone to use Uber as I know they are making strides to improve their customer service, which is more than I can say for Lyft itself. Avoid at all costs.
First ride this morning
by Edmond Bear on 2019/01/19 02:19
I had breakfast and set up my first ride with Lyft. The system told me who my driver would be and that he was 10 minutes away. I was watching his progress and it kept telling me he was finishing up with a previous ride. I saw that he turned south onto Hefner Parkway and heading south. The arrival time kept getting longer. 13, 15, 17 minutes then I noticed he had gotten onto I-44 and was heading east. I texted the driver and let him know that I had a 9:30 Dr appt and as it was after 9:00 were we going to make it. He told me that the ride he had gave him the wrong address. He kept getting farther and farther away. Needless to say I was growing very unhappy with Lyft and had never encountered any problems with Uber. I canceled the ride and placed another order. It was 9:10. The lady that picked my up helped to ease my frustrations and made the ride to the Dr very enjoyable. I do not understand why the first driver couldn’t have texted me and let me know there was problem so I could ask for another driver. It all ended all right and I wasn’t late to the appt, 9:28. If he had only texted me, it would have saved a lot of frustration. I have used Lyft 3-4 more times today and everything went like clockwork.
Drivers not picking up scheduled spot
by fedup rider on 2018/07/21 18:44
I have had many instances lately (most recently last night) that drivers hit the button that indicates they are at my identified pick up spot and in reality they are not AND I am being charged wait time. This has become increasingly frustrating and in some instances when the driver wasn’t at the pick up and I called to question instead of trying to find me they just cancel my ride. This puts me at the end of the que and I have to wait AGAIN for a ride. The most recent ride that did this to me was last night when I scheduled a pickup and the driver (I only have his phone number because Lyft doesn’t leave me the information of drivers that cancel) couldn’t find my pickup location even though it was clear on the map where I was. He wasn't at the pick up location but hit the button indicating he was so I called and he kept telling me he couldn’t get to the pick up spot when in fact there many cars driving past me. I patiently waited and after I called him 2 times he canceled my ride. I had to get another Lyft and wait another 18 minutes- after I had already waited for 15 minutes. This is becoming common and will make me think twice before requesting a Lyft in the future- drivers can’t seem to read maps and understand directions.
Unreliable
by ArlenHills on 2018/07/15 19:28
I waited over 30 minutes for the driver to “complete a trip” on the way to pick me up...at this point, the car started very slowly heading in my direction, and the arrival time kept going up the closer the driver got to where they were supposed to turn to pick me up, but then they passed my location and continued on, appearing to have no intention whatsoever of picking me up. I decided since I’d now been waiting 45 minutes and could have had a taxi pick me up faster, that I would go ahead and cancel and find a ride through someone other than Lyft. This would have been my 3rd time using Lyft and the other two times were slightly sketchy, in terms of creepy drivers. But since I had a 10% discount for having a 5 Star rating, I wanted to use Lyft anyway. I can tolerate weirdness to an extent...but not showing up when they agreed to pick me up is a deal breaker. So now my discount has expired and evidently they did me a big favor by not charging a cancellation fee??? If anything, I think the driver should have to pay me if they accepted my ride and completely blew me off. Sorry but if I’m told my ride will be there in 10 minutes and 45 minutes later, the driver is passing my pickup point without slowing down or any indication they’re coming back, etc...yeah I will cancel and use Uber or a taxi. And I expect to never be charged for canceling for such a reason.
not up to date
by Jasmine@23 on 2018/09/06 01:59
I dont know whats going on with lyft but the map that they use for gps is not up to date or maybe its their software. I live in a city where there is 2 of the same streets in 2 different parts of town. so i get that part of the confusion but on my lyft app its says i am going to my correct location but on the drivers end it says im going across town. Thank God i have enough sense to double check and guide the driver to my correct location. And get this this is not the first time this has happened and yes i filed a complaint because the first incident was not pleasant. After not using the app for a while i decided i dont feel like taking the T home let me use lyft. They still did not solve this problem. And I know everyone in this area who uses them have this problem. I rather pay the extra money with Uber atleast they get the address correct ( which at one point they had the same problem but they corrected it). 2 stars from me and i will be deactivating lyft. so warning to everyone if you know where you going and you notice your not going in the right direction speak up.
Nobody’s perfect but ANYTHING is better than Uber
by KHucks on 2019/09/24 02:22
The title pretty much explains it all. I’ve been using Lyft since their cars were driving around San Diego with big pink furry mustaches on the grilles. Tourists always asking what’s with those cars? And I would be happy to explain and show them what Lyft was all about. People always comparing Uber and Lyft and always having SOOOO many horror stories about Uber and I would ask, “Why didn’t you use Lyft?” And the answer is always the same, to save a few bucks. Well I promise, especially in San Diego, Lyft is ALWAYS worth the extra dollar or two. Only reasons I didn’t rate five stars is because it seems Lyft isn’t being as picky about their drivers. I used to count on Lyft for always having native San Diegan’s for drivers, not so much anymore. I liked it a lot more when my drivers new the area and paid attention to the road, not their navigation app. Also, it doesn’t make a lot of sense that the price to get from Point Loma to Downtown has quadrupled in the last few years. I’m not exaggerating, I’ve checked my statements. After asking multiple drivers about this I feel it’s safe to say they have not gotten any raises. Reason for this?
Bye Lyft!
by BitterRice on 2019/05/28 23:13
App told me driver would be there in 2 minutes. Didn’t show up for at least 10. The ride cost $30 for a 7 mile ride. My destination was pretty much a straight line east. My estimated time of arrival at my destination was about 25 minutes according to the app. Driver tells me he has to pick someone up. Fine. Next thing I know, we’re headed north. Way way up north. Before long we are on a highway. Now we’ve traveled the same distance that should have gotten me home by now. I end up taking the grand tour of the Bronx which is no where near where I live. I live in Queens. The driver is then directed to take a major toll bridge to get into Queens. Finally 70 minutes after I ordered the Lyft I finally get dropped off at home. Oh and we never did pick up anyone. What a waste of time and money. Do I blame the driver? Absolutely not. It was the Lyft GPS that directed him to take the longest, most round-about route possible. When I reach out to customer service what do they do? Give me a $5 credit that expires within a week or so and scold me for picking a pooled ride. In a very condescending tone this service rep reminded me that the best way to avoid my experience was to order the deluxe ride next time. I’ve been using Lyft for over a year and always use it over Uber. That has now changed. I have deleted Lyft and will be giving Uber my business instead.
Drivers can screw you, Lyft needs to allow you to request new drivers..
by Bears! on 2020/02/03 02:32
Drivers can literally sit in there spot for what seems like hours when your waiting for a ride or even head the entire different direction! All the while Lyft still tells you the driver is 3 minutes away. After a 30 plus minute wait and multiple driver refreshes just let us request a new driver when they are obviously busy. It’s bogus when you have to take a $5 charge for someone who’s going to take 10 minutes to even leave the spot they are in. You’re nail biting every time you order one of these hoping you actually have a driver. My father had a situation where he scheduled a driver then come the next morning when the drivers supposed to arrive the app is looking for drivers and switching finally after about 15 minutes of a driver not moving. He missed his flight that day but I believe after contacting Lyft got credit towards his account. Cool they will do that but a $30 ride isn’t the price of a plane ticket. People aren’t dumb, we know when the driver Lyft selects isn’t coming within minutes. Just let us cancel without a charge if the driver isn’t coming in the timeframe you tell us. That’s it. Lyfts great otherwise but this issue is just boiling over from how many times I deal with it. Please please please find a fix to this Lyft!!!
Very rude and unsafe drivers
by miraftab on 2019/02/27 23:50
Driver didn’t finish the ride for me and forced me out of his car in heavy rain about 10 minutes away from my house. There was a very strong odor in the back seat where I was sitting. I nicely informed the driver that there is bad smell coming from the back seat just so he can take care for next passengers. He replied very rudely that I smell! I thought I didn’t hear him right so I said what do you mean? I didn’t say you smell, I just gave you a friendly feedback about your car. But he instead repeated what he said rudely and then asked me to shut up and instead lead him to my address! I got really offended by his action and didn’t feel safe at his car due to his aggression to the extent that I was about to call 911. I told him that my address is in your map and just follow the direction. He then asked me if I live in that area which I declined to answer. He then forced me out of his car in the heavy rain and incorrectly claimed that he has finished the ride. I was left stranded in the streets with luggage after having a very long flight. I am surprised Lyft allows such unsafe drivers to drive for it. I will probably stop using Lyft after this experience. They also don’t have direct customer service that could address emergencies like this and also very slow to get back to you! Yeah right! Mr Robot was available to be fair.
Newark, NJ Lyft experience
by DoItGurl on 2018/09/06 13:27
I have had great experiences with Lyft which is why I still use the service. HOWEVER, this past weekend (Sept 1st-2nd), picking up from Newark Penn station changed that. None of the drivers shoulders up within the time the app stated. There were too many horrible drivers: poor attitudes, disrespectful, and not willing to follow the traffic light or the gps. Two drivers began cursing to show their anger—one because a light wouldn’t change fast enough, and he made a left turn on the red light with me and another passenger in the car (Viktor—LEKL70)! The other driver was cursing because she went to the wrong side to pick me up, disregarding where gps told her I was (Ufaefeea—K22KBY). She also was terribly rude, wouldn’t make an effort to come to me so I offered to walk to her and by the time I got to her, she hung up the phone and canceled the ride. Between 2:36PM and 2:55PM, I had 5 different driver changes/updates. Finally, Helen (U82-GZG) showed up and was a delight. Lyft, this is unacceptable. While there are taxis available and they are not better with price, [some of] their attitudes are and they are right there waiting.
Customer service is horrible
by hahahhaahhahahahhahahshshsha on 2020/09/22 14:37
This is the second day in a row that I’ve been late to work because a driver cancelled on my after I’ve been waiting 15 minutes already for them. As a passenger, if I were to cancel that ride, I would’ve been charged a $5 cancellation fee. But when the actual driver cancels when they’re already on the way, we get nothing. We have to either not get a ride or wait longer for another one. You guys need to either update your app to where it doesn’t automatically pick up rides or something. All they said to me was “well it looks like you weren’t charged for the ride.” Well duh, because I got cancelled on. That’s not why I was reporting. They didn’t acknowledge anything I said about the inconvenience it caused me as someone who needs to get to work on time. You guys need to start giving free rides for the inconvenience that your drivers cause to the people who use this app and get cancelled on. I already had to wait for him to finish a ride, I waited just for him to cancel on me. & this time, I have that drivers info. Also, don’t give a customer service number if all that’s gonna answer is a robot, telling me to “use the help tab in the app.” I know a lot of people with this problem & I can get them all to stop using your services. This is unacceptable and you just lost a long time customer.
Obnoxious drivers
by A.k.9 on 2020/01/30 22:14
I’ve been using this app for a while and have had issues a handful of the time. The first time I experienced an issue was when I requested a Lyft and the driver didn’t bother to come to my location. He kept driving passed where I was and cancelled my trip afterwards. My ride was then picked up by two different drivers and the same thing happened. I’m guessing that was a glitch in the software that day. Today I ordered a Lyft shared saver. Context: I’m at the hospital and needed to get picked up. I walked all the way to the pickup location only to see the driver went to a location of his choosing and didn’t notify me. When I called him, he gave me attitude and told me to come to where he was. Mind you, that location was at the other corner of the hospital property. As I was 10ft from him, he cancelled my ride and drove off. I made sure to take a screenshot of where he was vs where the app told me to stand and his info. It’s too bad that we cannot rate drivers unless the ride is complete. I’d give this ride driver a 1 star if I could. A request to Lyft: please allow for reviews for drivers that pick up a ride regardless of if they’re fulfilled rides or not.
Application issues.
by tzajc on 2018/11/08 13:41
For reference, this is a critique of the app itself, the drivers I have had were pleasant, efficient, and took the safety of everyone in high regard. As far as the app goes, in order to match one with a driver faster, it often matches riders with drivers more than 10 minutes away, and may or may not match them with a different rider who’s closer, while this is something designed by all ride sharing apps, with Lyft the issue is unpredictability, resulting in riders waiting longer or shorter than expected, and are at a higher risk of losing rides. Furthermore, less than their competition, Lyft does not update for traffic issue as well, trips that were expected to be 15 minutes can take 40 minutes due to traffic. The final point of interest is in regards to location pin, whatever services Lyft uses to show where a rider is located often are farther off, and doesn’t take into account road structure: these last few trips, drivers have shown me that they were directed to the back of my apartment building, near the woods located nearby. With all these on s day to day consistent usage over these past few months as I’ve used the app, I have decided to discontinue my usage of Lyft. I appreciate the courtesy of your drivers, and wish you success with your goal of providing service of your customers-Tom.
Used to be good
by Shanayguy on 2019/06/06 13:37
Lyft has horrible customer service. I was quite loyal to Lyft given the only other option was Uber. However, Lyft has proven to be challenging to work with in their customer service department. I dislike that there are so many loops one has to jump through to get to a rep. I also dislike that they link you with drivers more than 10 minutes away but say it’s 2 or 3 minutes away. Additionally, I’ve had to wait 30+ minutes on 3 occasions. For which they credit you a $5.... I had to lodge a complaint about one of their drivers for trying to keep me as rider when they were more than 20 minutes away at SFO. I asked that he release me and he said he couldn’t which was a lie because previous drivers have switched me out many times. All Lyft customer service did was say we’ve logged your complaint and you will never be paired with this driver again. Wow. The driver also has a 5.0 rating... despite his harassment to me trying to convince me to wait 20 minutes. Worst off, if you cancel for something like that, Lyft tries to charge you a cancellation fee!
Best Tampa transport in FL Especially Ybor
by Kyleigh a Math Tutor For Hire on 2020/02/25 08:15
I have quite literally taken hundreds of Lyfts from Old Temple Terrace to Ybor and never once have I had a driver that hasn't been kind and accommodating. We prefer to get out a little before the main walk through of Ybor so our driver doesn't have to navigate the causeway of drunken idiots rambling along 7th as that is largely a pedestrian walkway. On our way home, our drivers are just basically kind to us even if we aren't 100% sober which we greatly appreciate. We have never felt taken advantage of or used by our drivers with this app and I think it has to do with the company ethics over Uber, which pay their drivers the minimum but can't live without tips, vs. the no pressure extra tipping system of Lyft. However, please tip your drivers if they provide the basic services you require as we all live in the hellscape of late stage capitalism and must rely on each other to take care of those in the service industry. Thanks for reading if you got past "late stage capitalism" and stayed with me. And thank you for tolerating my run-in sentences!
No CUSTOMER CARE, just rip off passengers & GO !
by jazzOH on 2017/11/24 23:17
I have used LYFT off & on over a year now, originally they were my go to opposed to Uber because when I did have any issues w. a ride or driver I was always helped within a few hours (if that long). Lyft no longer has that human to human contact and sadly now I have received MULTIPLE (at least 8+) drivers who have PURPOSELY found ways to attempt to get paid through cancellation fees through this app. This was my last straw, I normally do not write reviews however I just witnessed my driver mark himself present in my location 2 mins prior to arriving then called him (because they never call you) and asked if it was an effort to get a cancellation fee for him to say un huh on the phone and cause me to be charged w. that exact fee .. which was more than the cost of the ride. Now I have to wait more than a day to receive that money back or contact my bank because Lyft no longer respects their consumer. SAVE YOUR TIME & YOUR MONEY! ! Find a ride sharing app that still has some sort of human contact or at least responses within an appropriate amount of time if their drivers are abusing their policies. They responded to this review and still haven’t responded to any of the 3 complaints I’ve had to file w. them in the past 2 weeks. 😭AGAIN, DO NOT USE THIS COMPANY FOR YOUR RIDE SHARING OR ONLINE RIDE REQUEST!
Lyft Satisfaction Survey
by Ridiculous App Nickname on 2020/02/29 21:40
When in need of a ride, Lyft is normally very reliable and I have gotten wonderful drivers most of the time. However, when leaving home from Decatur, GA., I experienced a driver (Juan) who accepted my ride request and had me waiting approximately 15-20 minutes and then he wound up dropping my request. My request was to the airport, so I cannot express strongly enough how every minute counted. After his terribly inconsiderate cancellation, I was initially assigned to another driver who was 13 minutes away. I cannot tell you how very frustrated I was with Lyft at that moment. Fortunately, Lyft then found me a closer driver (Lashon) who was only 4 minutes away. Lashon was GREAT and got me to the airport in plenty of time to catch my flight but I still can’t get over Juan accepting my ride request only to have me waiting in vein for 20 minutes wasting my time AND jeopardizing me catching my flight. I would certainly like to see him reprimanded and definitely want him BLOCKED from ever picking up another ride request from me in the future! And this guy supposedly have a 5 star rating? I don’t think so. Very disappointed with that terrible experience 👎🏽
Blind Person Friendly
by KatLBerg on 2018/07/30 19:54
This was my first time riding Lyft, I was very hesitant in trying this type of transportation. I have heard horror stories when it comes to Uber, so I didn’t know if Lyft would be the same. I found out that my reservations were wrong. I had a driver that came to me with a friendly smile and was able to take care of my luggage and help me out. He also had a clean and refreshing spelling car. We had a professional yet friendly conversation that entertains a quick ride to where I needed to go. He drove safe and I feel comfortable riding in the vehicle. Also, I made reservations for a ride but it was unsuccessful, I was not worried because of the fact that Lyft communicates through text message. So, I was informed throughout the whole process. I then ended up making another ride and immediately within three minutes was able to get transportation to where I needed to go. I will definitely be using Lyft in the future above any other transportation. A great experience for first-time user. I have found my alternate transportation from cab and Acess.
Needs a lot of work
by Demothness on 2018/12/11 02:15
This service would be better if: 1. If drivers didn’t lock down pickups while currently dropping off another customer, typically adding significantly more more time than a customer would be waiting otherwise. 2. If drivers would stop using third party apps for directions. Or at least act like their passengers are trying to get to their destination promptly. No one orders a pickup with the intention of a 10 minutes ride taking 25 minutes while the driver takes the scenic route. I shouldn’t have to express that I’m in a realistic hurry to a stranger. They should understand that’s the implication of ordering a pickup, that I want to reach my destination promptly. 3. If drivers would quit driving ridiculously large circles around a neighborhood, only because they get penalized for taking u-turns. I literally watched a driver pass my location by 30 feet, but instead of turning into one of the many parking lots at my school to turn around, the driver just kept driving, around an entire college campus, to try to pick me up. When I watched this add 7 minutes to the trip I canceled. These inconveniences, at customer expense, defeat the purpose of paying for a service as simple as following a map that’s so easy to read.
Horrible!!!!!
by Brittaney#discouraged on 2018/09/26 12:41
My 17 year old daughter took a ride from 𝐋𝐲𝐟𝐭 and the grown married man starting hitting on my kid!!! She said”I am only 17 and just turned 17 and said I’m not interested at all your way to old and I’m in a relationship” he STILL kept saying stuff to her, totally freaked her out so then that night around 3am this 𝐃𝐫𝐢𝐯𝐞𝐫 found her on FACEBOOK, message her saying how he wanted to see her again and he remembers exactly where she lives!!! He even told her he lives close by(a coupe streets over to be exact) and could sneak away from his wife anytime for her!!!!! It took 𝐋𝐲𝐟𝐭 5 days to “email” me and when I asked over and over for a phone number so I could call them they would not give it to em and would only communicate through email. I am beyond angry, scared and soooo frustrated!!!! I know we can only do as much as we can do when hiring people for stuff like this(meaning Backgroud checks and so forth) but when I reached out to them (I emailed 4 times in 1 day) saying what was going on(I’m also worried about other kids riding with this guy) they acted like they didn’t even care!!! Went on saying how they’re sorry for MY INCONVENIENCE!!!!! Are you seriously saying inconvenience???? Anyway, I have had some great drivers with 𝐋𝐲𝐟𝐭 but for there customers service to be like that... I still can’t believe it!
Very displeased
by abiagil25 on 2020/02/20 15:07
I ride with Lyft at least four times a week for my job from my home to work it’s very trackable Lyft can see it’s a very consistent drive I was scrolling through Facebook and I saw a Lyft drivers were overcharging their customers and fraudulently collecting money by stating that the customers requested to go to this place to that place but we really didn’t I thought oh what the heck I’m sure this didn’t happen to me I go I check the most recent ride I took with Lyft this happened to me a woman named Kelsy was my Lyft driver I’m in recovery and I could tell that she was on drugs I didn’t think much of it at the time it’s her life she got me there safely it didn’t matter but then I find she fraudulently overcharged me the fact that they have the ability to do this without the customer being notified I don’t like. I don’t feel comfortable choosing them as my transportation company I won’t be using Lyft for a very long time if ever again and I really hope that they do discipline that employee she’s on drugs and stealing from customers that within itself is very bad I can’t contact them it’s sad that I can’t even find a phone number to contact them about I can’t email them and that’s even scarier so be very careful in choosing left and make sure after every ride your checking how much it came out to
App needs work, Ride/drivers great
by summersyntax on 2018/09/05 19:24
Dear Lyft - I hope this helps to improve your app! I tried to edit my ride, then cancel. The app had automatically imputed my home (understandably!) instead of my intended pick up point at the car repair spot; when I realized this, I tapped ‘edit’ which only shows a map instead of my pre- designated destinations - the addresses which I don’t know - hence pre- designated. Why doesn’t the app list them with an option of a map? Or easily allow one to choose that list? Could not quickly find this option - not user friendly. When I tried to cancel, it showed ‘fee waived’ but without saying I had only 2 minutes to cancel - this should be clearly stated with a warning in RED. Thinking the fee would be waived, and I had time, I tried calling the driver; he was no help since he only goes by the inputed map and didn’t know the street where i wanted to meet for the pick up. So I canceled - but then the app showed he was coming anyway, which was confusing since later on I discovered I was charged the cancel fee - plus, it asked to rate the ride - the driver was faultless here and got 5 Stars. I was upset and frustrated, late for my appointment. I hope this is useful- will update rating when improvements are made.
Can’t get in contact with nobody
by NicozGiGi on 2019/12/11 14:26
I first used Lyft because I had heard so much about it being that I’m disabled and can’t drive it was a way for me to get around places. I used your service in March 2019 and for some reason my phone showed the charge but wouldn’t accept my payment. And I had someone else do it on their phone and it went through. The driver came and he was very nice he took me too Hobby Airport. When I got to St. Louis, Mo. I tried to use Lyft again, and it saying that I still owe for the ride I paid for. And I had to catch a taxi home because it was late and no one could come and get me. Me and my son have sent email after email to no avail. I have the proof that payment was received by Uber and it came out of my account so why is it still saying I owe is beyond me. I tried to use it Monday now that I’m back in Texas and they’re trying to charge me for the ride I want to take and for the ride I initially paid for. I would love it if someone would look into this matter. I have all the proof you need to verify that the transaction went through. PLEASE HELP ME!!!
Latest update causing accessibility issues
by RayAllDay87 on 2018/05/31 14:02
I just started using this application this year and converted from Uber. It has been quite a difference and I have been extremely satisfied with this ridesharing service up until last week when the application was updated. The changes to the interface has affected the overall accessibility for the visually impaired. This application was not the most accessible prior to the update, but it was usable. Now, the application has become more stressful to use because certain things are more difficult to bring up such as the option to split a fair and other things. The previous version was at least consistent and I knew where to find things. This update rearranged certain functions of the overall experience has made using this application quite difficult to say the least. Please go back to making things how they were because if it comes down to having to just stop seizing to use this service; I have no issue resorting to this or even dare I say returning back to Uber. Thank you.
***FORCE PASSENGERS IN APP TO VERIFY THEIR DRIVERS***
by Sanket. P on 2018/09/03 20:52
I am not rating one star just because I, as a driver had a bad experience. It is only to get the app developer’s attention so that some serious changes could be made in be app meant for passengers. Being a Lyft Driver, I had the inconvenience of an irate customer who did not think twice to check for the license plate of the ride he had requested from the app and somehow had three ride requests cancelled before he got into my vehicle out of his own frustration. The passenger, being a 63 old, huge & hefty man, who had a hard time walking five steps towards his Lyft ride was completely unwilling to get out of my car even after realizing he GOT THE WRONG RIDE the fourth time around. I do realize and am guilty of the fact that I had to drop him home which was only 8 minutes away by being offline and missing the rides which could have paid me a lot more than the wrong one. This is a humble request to the developer to PLEASE add a feature for the passengers which will force them to verify the license plate and the driver in the vehicle before the journey begins as this could end up being a lawsuit by keeping this loophole exposed for passengers. Sooner or later, the passengers will find out about this and someone out there will find a way to use this for their advantage.
Lyft is on its way to creating a professional driving culture
by Kiggers on 2017/12/05 14:45
Overall I’ve been satisfied with the quality and professionalism of drivers. Clearly Lyft is working with their team on ensuring drivers are prepared to act as a representative of Lyft rather than someone who simply has some time to pass and takes said person from point A to point B. The added accommodations of bottled water, mints and reading materials all make a difference - I wish all drivers were required to provide this. Still - some drivers are clearly more interested in providing stellar service and treating this as a job than others. That being said, I wish there was a way for Lyft to allow for a user to request a particular driver for a month since many users have made a connection with a ptocular driver here and there. If even be willing to pay $1000 a month or more to secure a particular driver that I have made a connection with since I use Lyft 14 plus times a week. It would be a great convenience for those who don’t want to have a car but have the comfort of a set driver.
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