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App name
Lyft
Description
Try Lyft for a friendly, affordable ride whenever you need one! Use Lyft to travel to your destination and enjoy the best carpool of your life with our trusted and highly-rated drivers. Request a ride with the tap of a button and get picked up by a nearby community driver who’ll take you to your destination within minutes. Yes, it's that easy. EASY RIDE SHARING • Open the app and request a ride, • Our driver will be there to pick you up in minutes. • Get a ride and travel wherever you need to go – it’s as simple as that! TRAVEL THAT WON’T BREAK THE BANK • See the cost of your ride in advance. • Pay for your ride directly within the app. DRIVE SAFELY • All Lyft drivers pass comprehensive background and DMV checks. • Rideshare drivers are rated by passengers and only the highest-rated drivers are allowed on the road. • Lyft provides a first-of-its-kind $1M liability insurance for total peace of mind. Join the millions who’ve taken 5-star rides. Find reliable transportation wherever you travel. Download and get a lift today! — What people are saying: "Ride-sharing programs like Lyft are providing commuters with less expensive and more social ways to get around. Users log into the app, specify where they’re heading, and a background-checked driver picks them up for less than a typical cab ride." - TODAY Show “Lyft is a real community — with both the drivers and riders being inherently social — making real friendships and saving money.” – Time "In a city where taxis can be scarce and… black town cars are rampant but expensive, Lyft has quickly gained visibility due to low prices and quirky branding." - Ad Age "Lyft's focus on the everyman has recently extended to the wildly successful Lyft Line carpool service aimed at commuters, which offers discounts of 30% to 60% for sharing a Lyft ride with others." - Fast Company — Prices vary based on market condition. By downloading the app, you agree to allow Lyft to collect your device's language settings.
Great
by kirk1510 on 2019/12/13 06:32
Awesome
Prices
by zxcxcfg on 2019/12/13 06:24
A little Expensive
Very great driver
by Talie123 on 2019/12/13 06:24
Very kind and helpful thank you!!!
Felix was great
by sheridep on 2019/12/13 06:23
Thank you for helping us get to our destination. Much appreciated. Great ride from the airport.
Great driver
by FlaRose on 2019/12/13 06:18
Great driver, very courteous.
It started bad but ended good
by CabanaCowboy on 2019/12/13 06:03
One of my first rides a Lyft a driver who took off and left me and tried to charge me... and they can contacted Lyft and they have a responsive customer service .... when something goes wrong unlike Uber. Uber the driver never showed up and tried to charge me ... I disputed it but never any indication in an email or message and finally they reimbursed me... they have no customer service to contact at all. So came back to Lyft since then I have had many good rides with Lyft. I have been happy with them.
Da best driver yet!
by 6696720 on 2019/12/13 05:39
Super friendly, entertaining and generous with snacks, etc! Mahalo!
Great app
by phoenixlauj on 2019/12/13 05:23
Taking lyft is reliable but the every once in a while it just pisses me off. I put in an address and then it changes the pick up address once I confirm my ride. Its so annoying. And the map takes the lyft driver behind my house or to a different house which dont even make sense. Its quite frustrating. And one time I couldnt get a hold of the lyft driver so I paid for a ride i didnt even get on because lyft sent the person behind my house. Overall lyft is safe in my opinion besides from the switch up every now and then.
Can’t live without it.
by MR.JORDAN on 2019/12/13 05:02
No seriously when I visit major cities which is like three times sometimes more a week, I don’t bother with a cab or other ride sharing companies. Lyft is my number one and only one, “trusted and reliable” source of transportation. I literally could not live without it.
My go to car service!
by evharddrive on 2019/12/13 04:18
Drivers are always on time and friendly. Cars are always clean and the price is always much less expensive than competitors! I always
Billing problems
by leapshoes on 2019/12/13 03:48
I just got billed 3 times for going 3 miles up the road. I have no idea why and it’s so hard to contact Lyft to straighten out. So just be careful.
LYFT Ride with Benh
by Don 0313 on 2019/12/13 03:43
I rode into Boston with Benh earlier today from Quincy, MA to Boston, MA at about 4:00 p. m. and did not get a chance to submit a review. She was excellent and gets five stars. Thank you.
Better than Uber!
by Cheegcx on 2019/12/13 03:04
It’s more affordable with the wait and save thing and the customer service was good when I contacted them when I had an issue, like I put the wrong location things like that. I don’t have a car yet so it’s a good way to get around and better than Uber. That’s why I had to delete my app with a remaining balance due. It’s not worth getting over charge and paying late fees when the driver goes to the wrong location or say they have arrive when they haven’t. So Lyft is better because there’s not really a lot of silly fees and rude customer service because Uber will not have any understanding towards their customers I was like them for over a year and still didn’t get the respect I deserved for being a loyal member, but Lyft is way better. Although their gps routes are better than Lyft who usually makes you get stuck in traffic if you don’t know where you’re going but the price doesn’t change with Lyft if you change the route compare to Uber. The map pin points needs improvements and the drivers need to follow instructions or at least have a better way to communicate through with them like Uber app because sometimes they don’t answer or respond.
Pick location is off from where I actually am standing
by MadManEDGE on 2019/12/13 02:45
Pick location is off from where I actually am standing
Time
by one star - 👎 on 2019/12/13 02:40
In your app you said that a trip was going to be 1 hour 30 min. The trip ended up being 2 hours 30 min. How could you gotten it that far off. I would have taken the train or went to get some food. Please fix your predictions!
Awesome ride
by POTUSpeetape on 2019/12/13 02:04
Thanks for the fun conversation. Definitely check out Lars van trier - Antichrist, The House that Jack Built.
Should have more like CARLOS
by Mr.Learned65 on 2019/12/13 01:46
My Lyft driver was excellent. Accurate on time , Knowledge about topics discussed. Car newer model and clean and generally happy and joyful..... whatever is going on in his life you wouldn’t know it cause apparently he keeps his personal life separate from his driving. I would highly recommend this driver he makes getting a Lyft enjoyable. Thanks BK FT WORTH TX
Super
by hamburgaler57 on 2019/12/13 01:45
Gr at customer service, Ruby is one class act
18% Tip Minimum? Why don’t you pay your drivers better?
by queasybee on 2019/12/13 01:43
App suggests a tip after a ride, which is nice. But the options are 18, 20, 25%, which is ridiculous. (You can pick “other amount” but even that’s weird as they require dollars only, no change.) Bottom line is: if you think your drivers deserve such huge tips for doing EXACTLY WHAT THEY’RE HIRED FOR, then maybe you should just PAY THEM MORE. Pay a fair wage to your drivers, don’t try to guilt us into some massive tip.
First impressions
by barb330 on 2019/12/13 01:15
I signed up for Lyft yesterday because I heard some good things. I pre-arranged a time for pick up for 4:15 PM and did not get picked up until 31 minutes later. I was attending a work event and was late.
Prices are insane
by Chef Pills on 2019/12/13 00:53
I only use it because of convenience but the prices are ridiculous
Terrible Service
by ¡!Sunshine!¡ on 2019/12/13 00:51
Getting increasingly frustrating to have to wait 5+ minutes to get paired with a driver that is 10+ minutes away AND still finishing another ride. I don’t know what the solution is but, lyft NEEDS to fix it.
Needs better location service
by Raychelle Hawkins on 2019/12/13 00:46
The app is good but the location could be better on several occasions I have been somewhere and the driver said they could not locate me however I can only use the location Lyft gives them and no matter how close the driver is the app always s3 mins away
English plz
by uberuser183737 on 2019/12/13 00:45
If ur gonna hire driver at least make sure they know simple words like "stop"
Excellent driver
by dylanbrowne on 2019/12/13 00:40
New driver drove like a pro
Great service
by recycled-rockandroll on 2019/12/13 00:31
Great service. Quick and reliable and great price.
Slacking Driver assignment
by Murthy tumuluri on 2019/12/13 00:28
Can be better in terms of mapping drivers and be faster when looking for near by driver
Poor service in the area
by qqqqqqqqqrrrrrrrr on 2019/12/13 00:07
It took drivers way longer than the estimated time to get to my destination. I had 2 drivers cancel the ride this evening so although the app indicated 4 minutes until my ride arrived it was closer to 25 minutes.
Great choice!
by shoe lover💋 on 2019/12/13 00:06
Good price. Professional drivers. Excellent service!
Overall good - some issues
by miss reasonable on 2019/12/12 23:59
Usually enjoy lyft - today was stood up for a ride and was charged $5.00 for missing the ride - unacceptable - I did not cancel the trip
Good
by belltino on 2019/12/12 23:58
Very good drive very nice to my fiancé
Great
by Artseenerd on 2019/12/12 23:54
Lyft always seems to apply promos often enough to where i want to continue using them. The app never seems to be buggy when i use it and it is easy to navigate. Although i believe adding and removing cards/credit cards should be a bit easier. I have had difficulty in the past. I also love that you can track down previous rides if you’ve left items in the driver’s car! That is definitely beneficial.
LAX experience
by Terry from maine on 2019/12/12 23:43
We were a bit confused at first with how the LAX IT system works but once we got there and talked to an employee it was very simple and the LYFT people were very helpful will use them again!
Bad service, multiple drivers cancelling in one night
by BigBankerLOL on 2019/12/12 23:37
C n said she is cancelling because she’s too far. Wow! an
Horrible app
by kev6785388 on 2019/12/12 23:36
You sent two drivers to the wrong location and one began driving away... I don’t understand why but I am supper late to my appointment. I will no longer be ridding this or recommending to anyone. From now on I’m switching to Uber
Excellent!
by JLJDW+12 on 2019/12/12 23:34
Friendly, clean car, safe drive,!great driver!
Very polite
by shellycpd791 on 2019/12/12 23:27
Great driver!!
Increasing prices
by Magz1222 on 2019/12/12 23:27
I used to love Lyft because of how affordable it was compared to all the other taxi apps, but recently the charges have been ridiculous. I really miss Juno.
Price and switch
by sumonec777 on 2019/12/12 23:00
I was quoted a price of $8 for the ride, when I went to give my tip, the price showed $14+ instead of what was quoted on the app when I requested the pickup.
Great 👍 and affordable!!!!:-)❤️🇵🇭🇺🇸🇬🇧🙏🌴🌎
by Polonyo on 2019/12/12 22:59
The lyft pre-booked is the most affordable ride share I’ve ever encountered here in America 🇺🇸
Switching
by catalina es on 2019/12/12 22:54
I’ve been taking lyft but the stupid maps are driving me crazy ! I think I’m going to go back to Uber. My parents and my boyfriend agreed that it’s getting so annoying especially when you use it a lot for work.
Service
by Blaxk Ninja on 2019/12/12 22:36
Quick service and in time
Lyft in Branson, MO
by Ephemel on 2019/12/12 22:02
Handy. Always faster than our local taxi service. Ma’am and Quint are my favorite drivers!
Always a good ride
by Dino Beetlebug on 2019/12/12 21:19
Drivers are on point and seem happy to be driving in the Lyft system
Awesome trip
by wjg11204 on 2019/12/12 20:49
Whenever you need a ride take Lyft. They are the best by far
Do Not Use
by rayyyrayyy2000 on 2019/12/12 20:48
Lyft is full of very disrespectful drivers!
It’s the way to -go-!
by Longtower on 2019/12/12 19:50
Consistent easy to use interface that is often accurate Use frequently and no problems Recommend for sure
Lyft ride with Tony
by Will from DC on 2019/12/12 18:26
Tony was Great! Good conversation and fun guy!
Great service!
by Denver Messages on 2019/12/12 18:04
Better than uber! Uber is trying to charge me for a trip I never made, that never happened to me with lyft! I like it when I get promotions and discounts!
Inconsistent
by musician500 on 2019/12/12 17:55
When Lyft functions properly, it’s wonderful. When it does not, it’s infuriating. My biggest complaint is that you book your car based on an approximate arrival time, then it often immediately changes drastically. This morning, I booked a car based on an arrival in 4 minutes, which immediately jumped to 54 minutes!!!! If this does not qualify as bait and switch, nothing does.
Like it
by ken gandhi on 2019/12/12 17:42
Good job.
Good customer service
by jhresq on 2019/12/12 17:22
I like lyft beczis the drivers are cordial everyday down to earth people
Excellent most of the time
by Bidjit on 2019/12/12 17:10
I had such a positive experience last night
Lyft
by LindaBELIEVE on 2019/12/12 16:52
Great driver today — and always!
Difficult to navigate app
by smithgeek on 2019/12/12 16:47
If you want a pick up immediately at your exact location than the app works fine. But I tried to schedule a specific time and location and it was difficult. I even had a coworker walk thought the steps on his app at the same time doing the same thing and we got different results.
Convenient
by ray7268 on 2019/12/12 16:40
Good for college students
Always Great Service
by Merri BD on 2019/12/12 16:32
Lyft drivers never disappoint. Courteous, responsible, and prompt.
Frankie
by Tas aka Tasmania ✌🏾🇪🇬✌🏾 on 2019/12/12 16:13
What a great driver and LA native. We both are LA native, we are rare birds. Stay LA STRONG! Thank you Frankie. 💙
What are they committed to ?
by Ventures678 on 2019/12/12 15:57
I think another review said it best. Love the drivers, hate the algorithm. Your algorithm is illogical. You do not follow first in first out on your shared rides. If anything it feels like you are committed to giving the most complicated routes to your drivers. I often have to chime in and explain a faster route. In addition it wasn’t always like this. I know I’m a frequent rider. Compared to your Uber you don’t give points. I also noticed Lyft is committed to giving you the longest ride of your life. Not the best ride but the longest. I used to never say this but now I truly contemplate switching. Cost: Sometimes fair. Sometimes generous. Sometimes surging. But never an explanation. I mean yes I get that it’s based on distance and time when you look at your receipt. But I ride to the same spot everyday and somehow I never get a figure that matches. Time: You might as well not look at. It’s almost always wrong and Lyft never held accountable for this. No fair compensation, no accountability. Ok so what are you doing right? I like the subscription, how many drivers you have, That you have ethics (but even now I question if this is true). Help feature, and that I can rent a car through you from time to time.
Former driver
by Akagodsrideanddiedaughter on 2019/12/12 15:54
I will always support lyft great people.
Good driving skill
by hnoibi on 2019/12/12 15:45
Driver demonstrated a lot of maturity at the wheels. Good driving.
God Bless Lyft
by Sarah Quiroz on 2019/12/12 15:31
I am so grateful to God for using the men and women behind Lyft to get me where I need to go. Many blessing to them!
Using Lyft in New England area.
by pro arachnid on 2019/12/12 14:56
Overall my experience using Lyft in the Salem Massachusetts area was good. Two of the four rides I had were excellent. I did have a situation where someone supposedly picked me up for a requested ride when they were nowhere in sight while I was waiting at the curb. I believe Lyft resolves the matter but it was hard to reach them to correct the matter. Lyft needs to work on their methods of contacting them to resolve problems. In this case I got locked out of the application and had to get a ride with Uber so they lost business. If it had been an emergency situation it would have been a bad situation.
FIX YOUR APP
by Cant Long on 2019/12/12 14:40
This isn’t the first time it’s happened to me where a driver is almost at my house but when I look at my app, they look like they’re still 2-3 minutes away, when in reality they’re already outside my house. Also, once I get in the car, not just my app isn’t working, theirs isn’t either. They try to connect the ride and they can’t so I just tell them where I’m going because I know my area well. If I didn’t know where I was going I can’t imagine how hard it would be for the driver to try and start the ride. Currently I’m in a lyft & I’m almost at my destination and the driver has yet to be able to start the ride. It keeps giving him an error message which is insane.
Pretty much the worst
by SeattleCece on 2019/12/12 14:14
Terrible customer service. Resolved all their issues by giving people 5$ credits. Service is expensive and inefficient. Only time it’s worth it is when there’s a 50% off promo. Never using again. Uber is basically the same price, but their customer service is better.
Falsely accused
by Sanchezk4215 on 2019/12/12 14:07
I love Lyft!! Even though I was charged $50 for something the driver said I did.. and I couldn’t get anyone to reach out to me..via phone! When someone did once before due to another accident. Other then that I have no complaints with this company.. but FYI you should hear both sides of the story before you just remove money from your customer account.
Lyft is Great
by Paddfsxdve on 2019/12/12 13:54
I used Lyft for the first time in the summer of 2018 when I was in Tampa Florida with my dad on a trip for a few days and i had a few bad experiences with Uber in the past (not going into detail with Uber) so when my dad and I had trouble using National rent services Lyft came to the rescue and got my dad and i to our hotel and any else we wanted to going during trip including going back to the airport. Also Lyft got my mom who lives in Florida to the Tampa bus station so she could take the bus to come to Virginia to see me and she also had a great riding experience.
Charges cancellation fees even if driver hasn’t finished previous ride
by WowLyft on 2019/12/12 13:50
Lyft charged me a cancellation fee of $5 for an $8 trip even though the driver who was 15 minutes away hadn’t even finished their previous ride yet. Absurd anti-consumer behavior, never again will I use lyft.
Missing driver
by rehillus on 2019/12/12 13:39
Horrible experience! Driver tool our call, we waited for 20 minutes in the cold and the driver arrived. I txt him our exact location, he never responded then drove away. We we left standing in 20 degree weather for 45 minutes. Finally our second driver arrived and we were able to get a ride with him. Our experience with Nana was perfect, but our failed trip was painfully cold. Randy Hill
Please stop
by 1kitkat8 on 2019/12/12 13:11
If my driver is 5 minutes away don’t swap them for another driver that’s 15 minutes away because you believe they are closer. What’s the point of ordering a ride 20 minutes early to get to my job 30 minutes late
I’m sorry
by fuckthisshitatghia on 2019/12/12 12:58
Lyft might have the slowest drivers I’ve ever seen . They took the longest routes instead of the easy 5 minute ones . I’m not here for Lyft at this point anymore
FALSE ADVERTISMENT
by JASELAJOV on 2019/12/12 12:49
WHEN I BOOK A RIDE AND IT SAID PRIOR TO THE RIDE 8 min, Why TF AFTER I BOOK THE RIDE IT SAYS 25 mins like some one really wants towait that long, THATS FALSE ADVERTISMENT
Wait is forever
by monetlovect on 2019/12/12 12:02
Although I am happy that y’all rates are significantly less than Uber the wait time for a car in comparison to Uber is much higher and that problematic. Idk if y’all need more drivers or what but, I end up waiting on average 5min longer for a Lyft than I do for an Uber a.k.a lifts make me late. Please fix this (and keep those prices low!) I’ll happily convert to a full time Lyft if you do!
Service
by customer HL on 2019/12/12 11:24
These people don’t know how to drive to a destination and also like to cancel out the calls after they see where one is heading, I give it 3 stars because you guys do have great drivers. But I’m better off calling a black car service then use you guys again.
Julian’s Comment
by Althin170@icloud on 2019/12/12 11:09
Bhusnan is a good driver. Very nice guy and good conversionalist. He surely is an asset to your company.
Wonderful Experience!!!!!!!
by The CDE Company on 2019/12/12 09:38
Best Way To Travel!!!
Double Charge
by Bruce Stark on 2019/12/12 08:07
Double charged for a $17 dollar ride
[ Can’t Schedule a Ride ]
by M. Lunney on 2019/12/12 07:22
I’ve only been using the app for about a month, but so far, I’m liking it. The one problem I’m having is that I can’t schedule a ride. As I understand it, the little calendar icon should activate when I enter a destination, but it never does. Is this feature disabled in the iOS version or is there a setting somewhere that I may have missed?
This guy rocks
by noteug on 2019/12/12 06:54
Such a fun driver
Happy Lyft Rider
by ditzedee on 2019/12/12 06:51
We have always used Uber during or travels. A friend recommended we try Lyft and we love it. The fact they pay their drivers more and are lower in fees for their customers. YEAH. LYFT.♥️
Thank you!
by Kathy McGown on 2019/12/12 06:33
I’m new at this and clueless. Please forward my 2 messages to my driver - I don’t know how to do it or how this works. This is my first cell phone - have just had it a week. My daughter said I must have a cell phone or I would get lost or killed in Chicago... Driver did a great job! Fun ride! Never been here before... Thank you!
Difficult
by straightshot719 on 2019/12/12 05:19
Very inconvenient when your arranging a ride for someone; they kept switching drivers.
Pros and cons
by SUPAMAN050 on 2019/12/12 05:12
Pros- Lyft is cheaper than Uber. So far every driver except 1 ☝🏻 I’ve personally dealt with was “polite and well spoken”. There are also more Lyft drivers in my area than Uber drivers 😳🤷🏼‍♂️😳 . Wayyy better than a stationary regular degular taxi service . No long waits . Drivers always arrive on time thus far , if not earlier than expected. Which is a PLUS! I personally like being on time if not a little early to places I go . I’m “VERY punctual “. Also all the vehicles I have been in are “ VERY VERRRRYYY CLEAN “ . I’ve been in Uber’s that smell like vomit and old lady diapers 😂😆😂. Drivers are ALWAYS “good people” so far . I’ve come across Uber drivers who were not “ good people” who WERE “ rude , too honest (if u catch my drift) and all around gross , as far as maintaining their vehicles and picking their noses while driving . Even their personalities were TRASH! I choose LYFT over ALL OTHER transportation options. Cons- Lyft doesn’t let u pay with “prepaid cards” . I tried hooking up my “Netspend” card and it wouldn’t allow it. They also do not accept “ visa gift cards” which is the EXACT same as a prepaid card . I feel like some drivers don’t get the “props or money” they deserve . I say this because I was previously in 2 (separate) vehicles on 2 (separate) occasions and they were “IMMACULATE “ as far as LOOKS SMELL AND ALL AROUND , vehicles that in my personal opinion should have been listed as “LUXURY” vehicles . Also I don’t like the fact that u CANNOT have a “favorite” driver/drivers. I think Lyft should add a “favorite” category . This way if u like how someone drives or their service in general , every time they are in ur vicinity and u need a ride u have the option to select a “favorite” . Picking ur own driver is an option but some people (like myself) don’t like surprises or boring conversation , so with that being said I feel as though “US” as customers should be able to have that “selection” . I once had a driver older man ( I’m not going to disclose his name and yes this was VERY RECENTLY ) WHO picked me up LATE and about 5-6 houses down from my location. He did notice me but instead of turning around to pick me up he just parked and waited . He drive EXTREMELY SLOW ( like 5-10 miles UNDER the speed limit) his conversation skills were POOR as well as his taste in music . If your going to drive around listening to music on the job that’s good but put something “neutral” on if ur scared of hearing what the “customer” likes . I got stuck listening 👂🏻 to jazz and piano 🎹. Which normally I wouldn’t have minded but jazz gives me a headache and makes my ears ring (it must be an instrument jazz artists use that cause this) either way I was LATE! The ride was VERY SLOW ! The driver wasn’t “rude” but he also wasn’t “friendly”. Very quite he barely spoke and when I got in his “van” he TOLD ME to “put my seatbelt on” . Then proceeded to watch me until my seatbelt clipped in before we left . I’m going to give him ZERO STARS! (If only that we’re possible). The van also smelled like he just passed gas .
Lyft your finger off the download button!
by Spoooon01 on 2019/12/12 05:07
Poor customer service, horrible navigational distance software... eh choose quality over quantity
Scot Schultz
by chorezo grande on 2019/12/12 05:02
I was taken back after I gazed at Ashley’s beautiful face. She was stunningly gorgeous. A face of an angel! Her voice was soft and warm. She knew how to bond, build rapport, and engage with me and my date. I would love to ride with her again. She made our evening! XOXO
Meh.
by IsH1Available on 2019/12/12 04:57
It was fine, but was it any better than UBER? Meh. Not really.
Great driver
by N196623b* on 2019/12/12 03:25
Steve was friendly, talkative and gave us a lot of good sight seeing tips. Very satisfied with his service!
I love Lyft
by Indipooh hill on 2019/12/12 03:22
Lyft is by far the best rider service PERIOD POOH
Absolutely Delightful Driver
by 15finches on 2019/12/12 03:11
Ray was just the sweet man and I was truly Blessed by him. I highly recommend him
Lyft ride
by Summertime53 on 2019/12/12 03:06
Wow I broke down today and used Lyft to get around. What an enjoyable way to travel. The drivers were so friendly and courteous. I never waited long for a ride. I felt safe and was delivered right to my door. Great experience for me today and would use Lyft again.
Thanks
by Tjf8903 on 2019/12/12 02:40
Great transportation choice around holiday👍
Great driver! Lionel was great. Polite and funny. Thanks
by Lala 1 on 2019/12/12 02:12
Lionel
Review
by Gathering# on 2019/12/12 02:06
You’re “the” most professional & ethical corporation or business I’ve ever known! If all operated like you!! Thank you
GPS is a mess
by eledgui on 2019/12/12 01:59
GPS keeps pointing my home address and drop location 3 blocks away. They keep saying “we’re working to fix it”. Its been 1 year
When you are stuck
by JamesRWare on 2019/12/12 01:46
There’s some you can count on
Easy
by Sparkles New Mexici on 2019/12/12 00:25
This app makes traveling cake!!
Great deal
by SweetTammy_J on 2019/12/11 23:53
Cheaper than Uber. Consider me a convert!
ZimbabweHB Ishmail
by i zimbabweHB on 2019/12/11 22:58
It’s my favorite ride company the drivers are cool
Awesome
by hp pc 91 on 2019/12/11 22:38
Better than all the other driving apps..
Love Drivers, Hate Algos
by My5t1c_tac0 on 2019/08/29 15:01
I take a Lyft almost every day and all over the country. Lyft is far and away a more responsible choice than Uber. They treat the drivers better, take their safety concerns seriously, and reward them for providing a good customer experience. Women drivers I’ve talked to overwhelmingly prefer it. That said, the algorithms used to find ‘nearby’ drivers are abysmal. I live in Montlake, a dense part of Seattle’s core. We have some of the worst traffic in the state, and bridges limit route options. Lyft prediction for how long it will take for a driver to arrive are off by 5-10X. The algorithm picks cars I can see are never going to be able to get to me on the map, and often waits 10 or more minutes before ‘switching’ to a driver that is closer, and still 10 mins away. That’s right, it is common to wait 20 minutes for a pickup when I can see 5+ drivers within 2 miles of my location on the map, because Lyft picked the wrong one to start. In my neighborhood picking a driver 2 mi away one direction is a 5 minute wait, while the same distance a different direction can be 45 mins. Please, please, please incorporate real time traffic data into your algorithm. At this point that is decade old technology included in almost every directions app.
Misleading, messy and causes me to be late for work
by serenityblue on 2019/06/30 11:18
When I got a Lyft and the driver’s car smelled absolutely disgusting, like vomit, I reached out to customer service to ask for a refund. It’s been almost a week and no one has gotten back to me. It’s also ridiculous that there is no public number or email to reach out to. You can only get help through the app and then you have to answer questions about your problem so you can be directed to an FAQ kind of answer. You’d have to click a vague option to get directed to a page where you can write to customer service. But then you’ll probably never hear back. Today was the final straw. The map will show a few cars in my neighborhood and then when I request the ride, suddenly there’s only one car available and it’s all the way in a different borough. It says it’s 6 or 7 minutes away and then it keeps switching to “a different driver” who is also in a different borough every 2 minutes and then it’s another “7 minutes away.” It’s ridiculous that it would repeatedly connect me with drivers who are in different boroughs who aren’t actually willing to pick me up. This happens four times in a row and it needs to be fixed because I was going to be early for work and by the time I gave up on getting a Lyft and went with Uber instead, there was no way I could even get to work on time. With Uber, it said my ride was 4 minutes away and it actually came in 4 minutes instead of resetting over and over again with different drivers.
Lyft pink pass
by sunte34 on 2019/12/09 19:59
Please no one should fall for this scam this is not a deal lyft advertises that the lyft pass offer deals and 15% on unlimited rides. My fare price for 20mi is at max 28 dollars with heavy traffic and bad weather conditions. Now since I signed up for the lyft pass I received a 15% discount on only two of my rides. After those two trips the base price of my regular ride I use to commute to and from work only spiked up to 34 to 44 Dollars. I called and explained to lyft on how can my base price rise so high if all of my ride history for months never were that price ,now that I’m a lyft pink pass member. There explanation was that at that time the rate for drivers and rides were higher so I gave it a chance to see if they’re telling the truth or robbing customers money. I come to find out lyft did lie to me I’ve been checking every hr for two days now and my base price still is over 34$ there’s absolutely no way that the demands are high that it’s being calculated correctly. I canceled my ride pass and my base price is now back at 28$ at max fare. This is a complete scam and false advertisement. If you sign up for the lyft pass you will not be saving money that’s for sure all they’re going to do is raise the base price you were paying so you’ll still be paying the same price as before except your giving them a extra twenty dollars a month to do it. I hope that a law firm adds how much money is being stolen from customers and sues lyft for what they’re doing.
One of the worst and most expensive app I’ve ever used
by —Soul_Thrasher— on 2019/10/23 07:37
Lyft will literally destroy your whole paycheck. They will trip you in a death trap. When you first download the app, you’ll notice that the price is really cheap, but as you keep using it, they’re keep adding to it, and the next thing you know you’re paying twice the amount you used to pay to go to the same destination. And I’m speaking from experience. I was using lyft 2 years ago, that same thing happened to me and I stopped using it, then I created a totally different account, and they did the same thing in the same fashion. They’re keep using the excuse of “it depends on the time”, but trust me it’s totally BS. When i first created my account, I used to go to my girlfriend’s house at 2 in the morning and it used to be around 6$ and never gets to 7$. Now I’m going to the same place and it’s around 12-15$ (which is ridiculous). And it doesn’t matter what time you get the ride, it’s still expensive as hell. And their driver is never on time, it might say your ride is in 4 minutes and it will literally takes 10 minutes to get to your location. Uber is consistent with their pricing and never try to be greedy and overcharge you. And their driver is always on time. The only reason I let lyft take 75% of my paycheck is because my Uber account wasn’t working for some reason, but after 2 years it’s working again. So I’m deleting this app and would rather get a bad loan and by myself a car instead of ever using this again.
Used to be better
by durph22 on 2018/10/20 22:15
I don’t know what’s been going on with this app, but it has been absolutely frustrating and getting worse. Today I requested a pickup, and automatically it asks if I want to be picked up at work (I’m assuming because I request there a lot), but today I was a few blocks away so I had to adjust where I wanted to be picked up. I set my current location as pickup and confirmed it. I got a notification when the driver was a minute away, I check the app, and he’s at my work. The place I made sure it wasn’t set to pick me up. So I cancelled the ride, asked for the $5 cancellation fee to be reversed, and tried again. I TRIPLE checked that my location was set probably and yet, the driver was set to pick me up at work, the wrong location. This time however, I clicked “edit pickup” and dragged the curser directly over my location, DIRECTLY, over it, clicked confirm and suddenly the cursor automatically moves a block away from where I placed it and then won’t let me change again. So I had to call my driver and give him my own directions to find me. My 10 minute trip quickly turned into much longer. I never had these experiences with Lyft before but recently they’ve been happening so often it might just be worth it to take the bus.
Non existent customer service
by shivashivs on 2019/11/12 01:22
I have used Lyft for years and in different countries and I honestly say that had the web got bigger the quality got so much worse . It’s like anyone can be a driver but no upkeep or checks are done . They can come smelling of weed or just dirty , speak to you however they want , be incredibly rude , txt driving . And the customer has no way of reporting it coz there like 3 auto responses available to contact you. Drivers cancel out rides on purpose or like one I m on right now didn’t stop at my location and will activate “ your ride is here timer “ before even stopping the car. I literally was sitting in my drive way and saw him pass by. When I called him , he didn’t want to drive back even tho he’s the one that didn’t stop at the right place . Last week your driver was so rude I refused to get in the car . He held my ride for 47 mins . I was trapped . Coz he didn’t want to cancel and I didn’t think it was right for me to do so. I have lost count of how many time the driver didn’t speak English to the point of not understanding left and right . Bottom line is you take our money and leave us with the rudest, unprofessional drivers and give us close to no option to communicate with you. And if god forbid we want to cancel coz of one of these situations , we are charged. You figured out the algorithm into my bank account , but clearly have very long way to go with basic manners and customer service from both your drivers and your general services.
Need an easier way to get receipts for expense reporting
by kwadublin on 2019/01/18 02:23
Been using Lyft for a while when it became my company’s preferred ride share provider. The service itself has been great. My gripe is the receipts you get. The email receipts you send after a ride are totally useless for expense reporting. The format you use doesn’t allow the payment info to print on the page. I even tried landscape mode and it still doesn’t work. You have a zillion business users. We need to attach receipts to expense reports electronically. PDF versions that are concise and under one page are what we need. As it is now, I’m forced to snap a photo/JPG on my phone and then convert it to PDF and then email it to myself. That’s nuts! The email you send takes 3 pages to print, and even then, the format doesn’t have the expense info on it because of the crazy formatting you use. I tried going to my account on your website and there is no ride history data to allow you to get a receipt there. You guys really put no thought into making this easy for business users. If I have to keep doing this I will probably just go back to Uber simply to get receipts easier. I’d gladly talk to anyone there about this. Thanks.
Fraud
by Farishtaaaaaa on 2019/10/25 15:25
I normally use Uber. I trust Uber more than Lyft. One of my sister is using Lyft since 1 year and she’s fine. Yesterday I had a dentist and took off wisdom teeth after a while I downloaded the Lyft app and I made account then I booked a ride for $7.58 from dentist to my work it was a very important to get to my work before afternoon. I had to submit some important information to HR. I booked the ride and they gave me an stupid driver who was totally over than retirement age even though he’s supposed to drive deaf man. After standing for 15-20 minutes the app shows he’s arrived and they were asking to look for gray ford 2011 David name old man. Tell me one thing how could I get to him when there was a parking lot and there was already all parked cars no one came there with Lyft tag on their front. I called the driver 4-6 times 3 times he picked up and just said HELLO and he hanged up. He did the same for 3 times after that he dropped my calls n didn’t replied my msg I send him that I’m in front of densit hospital where are you. Then he just maked 5 minutes and he left me there without replying without responding to my calls. In few seconds I booked another ride they charged me the fee without ride without getting me to my destination. It was a 100 times hate and regret for me why even I made the Lyft I hate it . Now I’m sending this review and their system isn’t allowing me they’re asking for nickname I tried 7 nickname they’re rejecting.. why? Bcz they’re scammers
Cheap Rides for Drivers and Terrible Customer Service!!!
by fulltime Uber Driver on 2018/09/25 09:24
I’m a Lyft and Uber Driver for one year now. At the normal rate, Lyft pays Drivers a hair more than Uber. There is hardly any Primetime and when there is, it’s at a very low percentage except when there is extremely inclement weather. As a full time driver driving for both Companies, the only way to make a profit is through Primetime and Surge, period. A good example of how cheap the driver pay is from Lyft is earlier this week they had an available scheduled ride to take someone from Englewood Cliffs, NJ to Philly, PA for a payment between $101 and $111-that is offensive and highway robbery. That’s clearly a loss to any driver. By the time you factor in tolls, gas, wear and tear on your car and time spent not being able to pick up in PA until you hit NJ, it’s def not worth it. Their customer service is the worst, period. They outsource to the Philippines and they are ALL trained to be very polite but that’s it-no knowledge to assist you. Their scheduled rides are not guaranteed so although you are the “designated” driver, you are NOT guaranteed to get the passenger-outrageous! I hardly turn on my Lyft App and instead drive for Uber more which I might add isn’t much better.
Don’t trust current location.
by dntrcjjfil on 2019/06/27 02:47
Several times lately I’ve found that if I didn’t specify where I was by entering an address the Lyft driver could not find me. I asked a Lyft driver, who had grown up in Seattle what the problem was. He suggested I always enter an exact address, even if I had to look it up in advance. I did that this morning and tonight and had a better experience. If we add inexperienced drivers in a location to the problem of the satellite location you can be texting with a driver who is on the other side of the block and doesn’t understand you are waiting at the front door of the hall “Town Hall” Seattle, Wa. Not only that but this morning I entered an address where I was at a diner and the program auto changed it to Coleman Dock 2-3 blocks away. What gives? I am writing on my husbands phone. I’m Dusty Collings. We are traveling together and we take turns calling Lyft. I think, & hope you can make some refinements to the experience. I don’t like having to pay for a driver who is in the wrong location and doesn’t want to drive around the block to pick me up. It wasn’t my fault and I had to pay the fee for standing him up. Not really fair. I have a walking disability and I try limit the number of steps I take. Thanks.
Order process more confusing
by Than Davenport on 2018/08/04 18:40
I’ve been using Lyft for about 2 years now and it’s a fantastic service. The latest update has done wonders for the graphic identity of the brand and it looks especially good on my iPhone X, they’ve done a good job of integrating the notch into the design that makes the whole app feel purposeful and user friendly. One thing they changed, however, and have made much worse in my opinion. They changed the order sequence from ~dropoff lovation>pickup location>size select and confirmation~ to ~dropoff location>size select>pickup location and confirmation~ this has made the buying order process much more confusing even for an experienced Lyft rider. The final order screen should always have the approximate dropoff time and the expected cost on it, in my opinion. With the latest update the final order screen simply asks you where you’d like to be picked up and honestly this makes no sense to me. The last purple button before you’re charged doesn’t even say “order Lyft” it just says “confirm pickup” which has led me to accidentally order a Lyft when all I wanted to do was check approximate times and charges for a Lyft I would be taking later in the day. I think if this aspect were changed it would round out the app perfectly and make it deserving of 5 stars.
Rip off!
by tgb35545864588 on 2019/03/22 03:45
Lyft no showed me twice in the same day. Each time I was outside waiting watching the app and how close the drivers were to me. Twice they came within 6 blocks from me and then the app stopped the drivers eta and routed me brand new drivers. Both times they started my arrival times all over while I was waiting outside( somewhat cold out). I’ve used the Lyft app for about a year. In that year I’ve missed my driver outside maybe 2-3 times. All times I was charged a $5.00 cancellation fee which seemed fair being I wasn’t outside when they arrived( they left). Now why on earth can the Lyft drivers then no show me and they don’t hold there drivers to the same standards they hold there customers to. My time is just as valuable as theirs. But apparently Lyft didn’t think so. I wasn’t given the 2 no show cancellation credits when they did it to me. Seems unreasonable that they can charge the customer a $5 dollar cancellation fee but we can’t get that same credit when they no show us. I’ll never use Lyft again. They wouldn’t even make it right either, instead they acknowledged the wrong and basically kept asking me the same thing over and over and over. Basically wanting me to just go away. I could care less about the money but it’s the principle. I’m a business owner and I can’t get away with screwing my customers over the way these guys do. Oh well I guess. I just downloaded the Uber app. Bye Lyft!
Lyft should give bonuses to their perfect drivers
by GAC79145 on 2019/06/22 23:40
I have used Lyft & Uber and I can easily say I will never use Uber again not because the drivers are terrible but because the UBER platform is horrible. In fact I deleted that app because of poor customer service. Now to Lyft. The drivers are incredibly polite & happy. They seem to enjoy working for the company but one thing I wish the company would do is have some sort of incentives for their drivers rather than just take their percentage and forget about the drivers. After all it’s the drivers using their vehicles, fuel, insurance & phones. The least Lyft can do is match the tips the drivers get or give 50% bonus on top of tips. Doing this will just motivate the drivers to maybe add bottled water, keep their cars more clean or even get more frequent washes. Lyft, invest into your assets from one business owner to another. If not you will just be another Uber when Tesla comes out with their ride share company. Constantly strive to be better or you will fall behind in the game because right now all you are is a online platform taking a percentage from drivers who knocked out local cab drivers.
Before choosing this app you should know how awful the drivers are treated!
by fvsclothing on 2019/02/26 22:49
This company has no respect for the drivers they will steal from you every chance they get via cancellation fees and app payment issues etc. when you call to rectify the situation they disrespect and talk down to you in hopes that you will lose your temper so they can disconnect the call. If you don’t lose your cool they leave you on hold for as long as it takes for you to hang up so you don’t receive a survey not that responding to the survey makes any difference...in my case I stayed on hold for 4 hours!!. Lyft is by far the most ghetto trashy ride share company out there. I can’t believe they want to go public with the type of unsolved issues they have with their operation. They expect drivers to give 5 star service to passengers which I do while providing less than 1 star service to drivers in return. They don’t even have a working telephone number, they make it extremely difficult to speak with anyone unless you write an email which they selectively respond to if you are lucky. They know most drivers that work for them don’t have many other options so they exploit that to the fullest. I done nearly 4000 rides in only a year of working for them all while maintaining a 5 star rating but this means nothing to them you don’t even get a bonus, thank you, or even a thumbs up emoji. What a sad company.
Might as well go to Urber
by Lang99 on 2019/07/12 18:59
Honestly every rider has their own experiences so this is mine. I live in a brand new neighborhood that hasn’t quite made it on the gps yet so I understand it can get a little complicated. I make sure to leave a note or call the driver to let them know it’s the next neighborhood over and I even order my Lyft almost two hours before work just in case something happens you know? Well something happened. The driver Jogander read my pick up note and still didn’t follow it (annoying but understandable no harm done) so I call him and I’m literally on the phone for about five minutes explaining to him what to do (leave that neighborhood, take a right and just drive down till you see my neighborhood name. Simple right?) So he tells me he’s on his way and I’m waiting on this man not knowing nor getting a notification that he CANCELED and I was still charged a cancellation fee. So not only have I wasted time waiting for a ride that wasn’t even coming I’m also running late to work. I contact customer care and they refund me the fee but when I asked if they at least contact the driver or something for lying they hit me with the whole “well we refunded you isn’t that enough” bull crap. Honestly Lyft is still a type of job so employees need to be held accountable I’m going straight back to urber. It may cost me a few dollars more but they haven’t pulled this bs with me (yet).
Do not pass GO! Collect lyft!
by Ash Chaps on 2019/01/12 11:33
Above all other ride services, I have to recommend Lyft! Prices are more reasonable, response is immediate and without a doubt, ALWAYS, within a reasonable time frame for pick up. I have rarely had a snore personality driving me from point A to point B. These people are kind, out going and all around cool. This is a service industry job. Please remember that. Whatever your reason for requiring a transport, remember that they are providing a needed service and while tipping isn’t required, I stress that you deliver it. They have NO set income and provide you with a convenience you can’t find through public transportation. Take care of those who take care of you. The universe reciprocates kindness in the least expected moments. Also, Uber is a money hungry monster. Lyft is a competitive career with so many people employing themselves through it. Remember remember remember! These people deserve a couple extra dollars for their hospitality. Be kind to others. Be true to others. Be grateful for your advances. And always share your love! Hope this was helpful and encouraging! If not, here’s a get out of jail free card. USE LYFT!
Future Rides
by Runnerguy45 on 2018/08/06 05:24
Have clear instructions and work flow for customers trying to schedule future rides. Honestly, it used to much easier to request a lyft for a future date. With the current home screen and user face, it’s hard to see the “schedule” touch point and doesn’t flow well at all. When I’m scheduling a future ride, I want to make that clear first thing, up front, immediately...not be lead on a scheme to accidentally request a ride for “right now” and have to pay cancellation charges. It makes lyft appear a bit shady. Uber has that title. Please revert to customer friendly, simple app services and not try to trick anyone into anything...I use lyft bc I trust it more than Uber. That trust has severely wavered with this recent update. Also a huge downfall: not having an immediately accessible service team. I needed help bc my app updated in the middle of scheduling my ride to the airport 24hrs in advance and, again, I could’t figure out how to request future ride in new update. It was imperative and down to the wire for me to request lyft and the time kept creeping forward (it wasn’t allowing me to request my trip any sooner than exactly 24hrs in advance somehow). I tried to talk to someone at lyft to no avail. I am a loyal customer and hope this message is heard! Otherwise back to old school taxis and I am your target market millenial!
Total ripoff of a company
by Mrs_Nichs0122 on 2019/08/19 07:01
I had to fly into Minneapolis for military training. There are three of us from my unit back home and since we flew and don’t have cars, we decided to ride together for dinner. Our hotel is on base and right next to the airport. Our lyft driver picked us up from the gate in which we walked to on a sidewalk the whole time wearing shoes we unpacked from our bags. The drive was fine, so I was courteous and gave a tip. About an hour later, I get an email that I was being charged a damage fee of $25. They claimed they had proof of damage as shown by pictures of mud in the floorboard of the vehicle. The pictures did show such, but what the pictures didn’t show was a time and date the pictures were taken. In the email it said the pictures were time and date stamped, but when I asked for them to send those to me, all I got was that the evidence was there. Also, the so-called evidence in the picture showed the mud being dry, which is hard to believe it could be from us if the pictures were taken immediately after we got out as stated. I asked to speak to a supervisor and wasn’t granted that request either. This company is garbage and I will be taking my business elsewhere. It’s such a shame to be taken advantage of simply because we are from out of town and people think the military just has money to waste! Don’t let this company rip you off people!
First ride this morning
by Edmond Bear on 2019/01/19 02:19
I had breakfast and set up my first ride with Lyft. The system told me who my driver would be and that he was 10 minutes away. I was watching his progress and it kept telling me he was finishing up with a previous ride. I saw that he turned south onto Hefner Parkway and heading south. The arrival time kept getting longer. 13, 15, 17 minutes then I noticed he had gotten onto I-44 and was heading east. I texted the driver and let him know that I had a 9:30 Dr appt and as it was after 9:00 were we going to make it. He told me that the ride he had gave him the wrong address. He kept getting farther and farther away. Needless to say I was growing very unhappy with Lyft and had never encountered any problems with Uber. I canceled the ride and placed another order. It was 9:10. The lady that picked my up helped to ease my frustrations and made the ride to the Dr very enjoyable. I do not understand why the first driver couldn’t have texted me and let me know there was problem so I could ask for another driver. It all ended all right and I wasn’t late to the appt, 9:28. If he had only texted me, it would have saved a lot of frustration. I have used Lyft 3-4 more times today and everything went like clockwork.
Great experiences until......
by Chris cro on 2019/03/11 19:22
I have been using Lyft for a long time, it’s my preferred ride share service. Never had any issues, until one day I left my phone in one of the rides I took. After about 2 minutes, I realized what had happened, and there is a way to contact the driver for lost items, so I tried that route. The driver did not answer, and I know that his phone was on the dashboard for GPS use because I was in the front seat. So obviously he saw I was calling. After countless calls, voicemails, texts, and messages sent to Lyft corporate through the website help center I received no response. I was finally able to reach the driver after a full day, and it was extremely sketchy. He answered the phone and did not say anything for about 20 seconds. He said that he did not see it and he would check again and be in touch. Never heard from him after that. After hours of trying to reach the help center by phone, I was told the Lost and Found team does not have a phone line they can be reached at, and to fill out the form on the help center website. I had already done that numerous times, so by now I’ve lost all hope. Lyft customer service is an absolute nightmare, and I would highly encourage anyone to use Uber as I know they are making strides to improve their customer service, which is more than I can say for Lyft itself. Avoid at all costs.
Unreliable
by ArlenHills on 2018/07/15 19:28
I waited over 30 minutes for the driver to “complete a trip” on the way to pick me up...at this point, the car started very slowly heading in my direction, and the arrival time kept going up the closer the driver got to where they were supposed to turn to pick me up, but then they passed my location and continued on, appearing to have no intention whatsoever of picking me up. I decided since I’d now been waiting 45 minutes and could have had a taxi pick me up faster, that I would go ahead and cancel and find a ride through someone other than Lyft. This would have been my 3rd time using Lyft and the other two times were slightly sketchy, in terms of creepy drivers. But since I had a 10% discount for having a 5 Star rating, I wanted to use Lyft anyway. I can tolerate weirdness to an extent...but not showing up when they agreed to pick me up is a deal breaker. So now my discount has expired and evidently they did me a big favor by not charging a cancellation fee??? If anything, I think the driver should have to pay me if they accepted my ride and completely blew me off. Sorry but if I’m told my ride will be there in 10 minutes and 45 minutes later, the driver is passing my pickup point without slowing down or any indication they’re coming back, etc...yeah I will cancel and use Uber or a taxi. And I expect to never be charged for canceling for such a reason.
Newark, NJ Lyft experience
by DoItGurl on 2018/09/06 13:27
I have had great experiences with Lyft which is why I still use the service. HOWEVER, this past weekend (Sept 1st-2nd), picking up from Newark Penn station changed that. None of the drivers shoulders up within the time the app stated. There were too many horrible drivers: poor attitudes, disrespectful, and not willing to follow the traffic light or the gps. Two drivers began cursing to show their anger—one because a light wouldn’t change fast enough, and he made a left turn on the red light with me and another passenger in the car (Viktor—LEKL70)! The other driver was cursing because she went to the wrong side to pick me up, disregarding where gps told her I was (Ufaefeea—K22KBY). She also was terribly rude, wouldn’t make an effort to come to me so I offered to walk to her and by the time I got to her, she hung up the phone and canceled the ride. Between 2:36PM and 2:55PM, I had 5 different driver changes/updates. Finally, Helen (U82-GZG) showed up and was a delight. Lyft, this is unacceptable. While there are taxis available and they are not better with price, [some of] their attitudes are and they are right there waiting.
Drivers not picking up scheduled spot
by fedup rider on 2018/07/21 18:44
I have had many instances lately (most recently last night) that drivers hit the button that indicates they are at my identified pick up spot and in reality they are not AND I am being charged wait time. This has become increasingly frustrating and in some instances when the driver wasn’t at the pick up and I called to question instead of trying to find me they just cancel my ride. This puts me at the end of the que and I have to wait AGAIN for a ride. The most recent ride that did this to me was last night when I scheduled a pickup and the driver (I only have his phone number because Lyft doesn’t leave me the information of drivers that cancel) couldn’t find my pickup location even though it was clear on the map where I was. He wasn't at the pick up location but hit the button indicating he was so I called and he kept telling me he couldn’t get to the pick up spot when in fact there many cars driving past me. I patiently waited and after I called him 2 times he canceled my ride. I had to get another Lyft and wait another 18 minutes- after I had already waited for 15 minutes. This is becoming common and will make me think twice before requesting a Lyft in the future- drivers can’t seem to read maps and understand directions.
Nobody’s perfect but ANYTHING is better than Uber
by KHucks on 2019/09/24 02:22
The title pretty much explains it all. I’ve been using Lyft since their cars were driving around San Diego with big pink furry mustaches on the grilles. Tourists always asking what’s with those cars? And I would be happy to explain and show them what Lyft was all about. People always comparing Uber and Lyft and always having SOOOO many horror stories about Uber and I would ask, “Why didn’t you use Lyft?” And the answer is always the same, to save a few bucks. Well I promise, especially in San Diego, Lyft is ALWAYS worth the extra dollar or two. Only reasons I didn’t rate five stars is because it seems Lyft isn’t being as picky about their drivers. I used to count on Lyft for always having native San Diegan’s for drivers, not so much anymore. I liked it a lot more when my drivers new the area and paid attention to the road, not their navigation app. Also, it doesn’t make a lot of sense that the price to get from Point Loma to Downtown has quadrupled in the last few years. I’m not exaggerating, I’ve checked my statements. After asking multiple drivers about this I feel it’s safe to say they have not gotten any raises. Reason for this?
STUPID Cancellation Charge
by FunniestWriterOnTheInternet on 2018/11/06 23:57
I hope the programmers find themselves in my situation one day. I’m currently standing out in the cold rain, I’m soaking wet and I’ve been working a long long day, and I now have to wait 15 minutes for my driver, and he just called and told me he’s going to stop for gas, so it will probably be more like 20 minutes until he even arrives. FURTHERMORE I can’t cancel the ride or I’ll be charged $10 and he can’t cancel the ride at all from his end. Whoever came up with this system is in contention to be one of the most exceedingly moronic idiots on the history of the planet. AND now another Lyft driver has literally pulled up to the curb I’m standing at, but I can’t ride with him because the app is SO unbelievably inflexible. So I’m here with a seemingly infinite amount of time to write a scathing review or your STUPID, useless app. It’s stupid and useless and also you should pay your drivers better. Do you have brains in your heads Lyft programmers? Do you hate your employees and customers? I’ll be deleting this app as soon as I finish this one last ride (if it ever happens) and I strongly urge you, dear reader, to do the same. Switch to Uber, or get a cab, or heck, you’re probably even better off walking if you have 20 minutes like I do. Thanks for reading folks and if you happen to be a Lyft programmer or exec, then please take my suggestion into consideration.
Bye Lyft!
by BitterRice on 2019/05/28 23:13
App told me driver would be there in 2 minutes. Didn’t show up for at least 10. The ride cost $30 for a 7 mile ride. My destination was pretty much a straight line east. My estimated time of arrival at my destination was about 25 minutes according to the app. Driver tells me he has to pick someone up. Fine. Next thing I know, we’re headed north. Way way up north. Before long we are on a highway. Now we’ve traveled the same distance that should have gotten me home by now. I end up taking the grand tour of the Bronx which is no where near where I live. I live in Queens. The driver is then directed to take a major toll bridge to get into Queens. Finally 70 minutes after I ordered the Lyft I finally get dropped off at home. Oh and we never did pick up anyone. What a waste of time and money. Do I blame the driver? Absolutely not. It was the Lyft GPS that directed him to take the longest, most round-about route possible. When I reach out to customer service what do they do? Give me a $5 credit that expires within a week or so and scold me for picking a pooled ride. In a very condescending tone this service rep reminded me that the best way to avoid my experience was to order the deluxe ride next time. I’ve been using Lyft for over a year and always use it over Uber. That has now changed. I have deleted Lyft and will be giving Uber my business instead.
Very rude and unsafe drivers
by miraftab on 2019/02/27 23:50
Driver didn’t finish the ride for me and forced me out of his car in heavy rain about 10 minutes away from my house. There was a very strong odor in the back seat where I was sitting. I nicely informed the driver that there is bad smell coming from the back seat just so he can take care for next passengers. He replied very rudely that I smell! I thought I didn’t hear him right so I said what do you mean? I didn’t say you smell, I just gave you a friendly feedback about your car. But he instead repeated what he said rudely and then asked me to shut up and instead lead him to my address! I got really offended by his action and didn’t feel safe at his car due to his aggression to the extent that I was about to call 911. I told him that my address is in your map and just follow the direction. He then asked me if I live in that area which I declined to answer. He then forced me out of his car in the heavy rain and incorrectly claimed that he has finished the ride. I was left stranded in the streets with luggage after having a very long flight. I am surprised Lyft allows such unsafe drivers to drive for it. I will probably stop using Lyft after this experience. They also don’t have direct customer service that could address emergencies like this and also very slow to get back to you! Yeah right! Mr Robot was available to be fair.
Your App
by D o n n a on 2019/06/03 15:51
Your app is not user-friendly. This is the first time I have it used Lyft. Trying to navigate to scheduling a ride ahead of time was cumbersome. I had to Google how to do it since it wasn’t apparent. Also, after I finally was able to get that done, there was nowhere that I could find to confirm that it went through. I went to your help section and emailed you regarding this and ask for a response to confirm. First of all in your drop-down menus which I had to pick a selection from each, there was one section that did not cover what I was writing you about. Number two I never have gotten a response from that email. I would suggest that you have a chat section so questions can be answered right away. My driver was great, but your app leaves a lot to be desired. I would like to see an apparent place that you can easily schedule ahead of time. When I googled, it told me to look for a little clock. There was no little clock on my app. I had to Google even further to eventually find out how to navigate to selecting a future time. I am hoping that you deal with these issues to make it easier to schedule with you. Uber has it all over you as far as ease-of-use on the app. I don’t want to be insulting, but I would like to use Lyft more. Please improve your app.
Application issues.
by tzajc on 2018/11/08 13:41
For reference, this is a critique of the app itself, the drivers I have had were pleasant, efficient, and took the safety of everyone in high regard. As far as the app goes, in order to match one with a driver faster, it often matches riders with drivers more than 10 minutes away, and may or may not match them with a different rider who’s closer, while this is something designed by all ride sharing apps, with Lyft the issue is unpredictability, resulting in riders waiting longer or shorter than expected, and are at a higher risk of losing rides. Furthermore, less than their competition, Lyft does not update for traffic issue as well, trips that were expected to be 15 minutes can take 40 minutes due to traffic. The final point of interest is in regards to location pin, whatever services Lyft uses to show where a rider is located often are farther off, and doesn’t take into account road structure: these last few trips, drivers have shown me that they were directed to the back of my apartment building, near the woods located nearby. With all these on s day to day consistent usage over these past few months as I’ve used the app, I have decided to discontinue my usage of Lyft. I appreciate the courtesy of your drivers, and wish you success with your goal of providing service of your customers-Tom.
Blind Person Friendly
by KatLBerg on 2018/07/30 19:54
This was my first time riding Lyft, I was very hesitant in trying this type of transportation. I have heard horror stories when it comes to Uber, so I didn’t know if Lyft would be the same. I found out that my reservations were wrong. I had a driver that came to me with a friendly smile and was able to take care of my luggage and help me out. He also had a clean and refreshing spelling car. We had a professional yet friendly conversation that entertains a quick ride to where I needed to go. He drove safe and I feel comfortable riding in the vehicle. Also, I made reservations for a ride but it was unsuccessful, I was not worried because of the fact that Lyft communicates through text message. So, I was informed throughout the whole process. I then ended up making another ride and immediately within three minutes was able to get transportation to where I needed to go. I will definitely be using Lyft in the future above any other transportation. A great experience for first-time user. I have found my alternate transportation from cab and Acess.
No CUSTOMER CARE, just rip off passengers & GO !
by jazzOH on 2017/11/24 23:17
I have used LYFT off & on over a year now, originally they were my go to opposed to Uber because when I did have any issues w. a ride or driver I was always helped within a few hours (if that long). Lyft no longer has that human to human contact and sadly now I have received MULTIPLE (at least 8+) drivers who have PURPOSELY found ways to attempt to get paid through cancellation fees through this app. This was my last straw, I normally do not write reviews however I just witnessed my driver mark himself present in my location 2 mins prior to arriving then called him (because they never call you) and asked if it was an effort to get a cancellation fee for him to say un huh on the phone and cause me to be charged w. that exact fee .. which was more than the cost of the ride. Now I have to wait more than a day to receive that money back or contact my bank because Lyft no longer respects their consumer. SAVE YOUR TIME & YOUR MONEY! ! Find a ride sharing app that still has some sort of human contact or at least responses within an appropriate amount of time if their drivers are abusing their policies. They responded to this review and still haven’t responded to any of the 3 complaints I’ve had to file w. them in the past 2 weeks. 😭AGAIN, DO NOT USE THIS COMPANY FOR YOUR RIDE SHARING OR ONLINE RIDE REQUEST!
Horrible!!!!!
by Brittaney#discouraged on 2018/09/26 12:41
My 17 year old daughter took a ride from 𝐋𝐲𝐟𝐭 and the grown married man starting hitting on my kid!!! She said”I am only 17 and just turned 17 and said I’m not interested at all your way to old and I’m in a relationship” he STILL kept saying stuff to her, totally freaked her out so then that night around 3am this 𝐃𝐫𝐢𝐯𝐞𝐫 found her on FACEBOOK, message her saying how he wanted to see her again and he remembers exactly where she lives!!! He even told her he lives close by(a coupe streets over to be exact) and could sneak away from his wife anytime for her!!!!! It took 𝐋𝐲𝐟𝐭 5 days to “email” me and when I asked over and over for a phone number so I could call them they would not give it to em and would only communicate through email. I am beyond angry, scared and soooo frustrated!!!! I know we can only do as much as we can do when hiring people for stuff like this(meaning Backgroud checks and so forth) but when I reached out to them (I emailed 4 times in 1 day) saying what was going on(I’m also worried about other kids riding with this guy) they acted like they didn’t even care!!! Went on saying how they’re sorry for MY INCONVENIENCE!!!!! Are you seriously saying inconvenience???? Anyway, I have had some great drivers with 𝐋𝐲𝐟𝐭 but for there customers service to be like that... I still can’t believe it!
App needs work, Ride/drivers great
by summersyntax on 2018/09/05 19:24
Dear Lyft - I hope this helps to improve your app! I tried to edit my ride, then cancel. The app had automatically imputed my home (understandably!) instead of my intended pick up point at the car repair spot; when I realized this, I tapped ‘edit’ which only shows a map instead of my pre- designated destinations - the addresses which I don’t know - hence pre- designated. Why doesn’t the app list them with an option of a map? Or easily allow one to choose that list? Could not quickly find this option - not user friendly. When I tried to cancel, it showed ‘fee waived’ but without saying I had only 2 minutes to cancel - this should be clearly stated with a warning in RED. Thinking the fee would be waived, and I had time, I tried calling the driver; he was no help since he only goes by the inputed map and didn’t know the street where i wanted to meet for the pick up. So I canceled - but then the app showed he was coming anyway, which was confusing since later on I discovered I was charged the cancel fee - plus, it asked to rate the ride - the driver was faultless here and got 5 Stars. I was upset and frustrated, late for my appointment. I hope this is useful- will update rating when improvements are made.
Can’t get in contact with nobody
by NicozGiGi on 2019/12/11 14:26
I first used Lyft because I had heard so much about it being that I’m disabled and can’t drive it was a way for me to get around places. I used your service in March 2019 and for some reason my phone showed the charge but wouldn’t accept my payment. And I had someone else do it on their phone and it went through. The driver came and he was very nice he took me too Hobby Airport. When I got to St. Louis, Mo. I tried to use Lyft again, and it saying that I still owe for the ride I paid for. And I had to catch a taxi home because it was late and no one could come and get me. Me and my son have sent email after email to no avail. I have the proof that payment was received by Uber and it came out of my account so why is it still saying I owe is beyond me. I tried to use it Monday now that I’m back in Texas and they’re trying to charge me for the ride I want to take and for the ride I initially paid for. I would love it if someone would look into this matter. I have all the proof you need to verify that the transaction went through. PLEASE HELP ME!!!
Lyft is on its way to creating a professional driving culture
by Kiggers on 2017/12/05 14:45
Overall I’ve been satisfied with the quality and professionalism of drivers. Clearly Lyft is working with their team on ensuring drivers are prepared to act as a representative of Lyft rather than someone who simply has some time to pass and takes said person from point A to point B. The added accommodations of bottled water, mints and reading materials all make a difference - I wish all drivers were required to provide this. Still - some drivers are clearly more interested in providing stellar service and treating this as a job than others. That being said, I wish there was a way for Lyft to allow for a user to request a particular driver for a month since many users have made a connection with a ptocular driver here and there. If even be willing to pay $1000 a month or more to secure a particular driver that I have made a connection with since I use Lyft 14 plus times a week. It would be a great convenience for those who don’t want to have a car but have the comfort of a set driver.
Needs a lot of work
by Demothness on 2018/12/11 02:15
This service would be better if: 1. If drivers didn’t lock down pickups while currently dropping off another customer, typically adding significantly more more time than a customer would be waiting otherwise. 2. If drivers would stop using third party apps for directions. Or at least act like their passengers are trying to get to their destination promptly. No one orders a pickup with the intention of a 10 minutes ride taking 25 minutes while the driver takes the scenic route. I shouldn’t have to express that I’m in a realistic hurry to a stranger. They should understand that’s the implication of ordering a pickup, that I want to reach my destination promptly. 3. If drivers would quit driving ridiculously large circles around a neighborhood, only because they get penalized for taking u-turns. I literally watched a driver pass my location by 30 feet, but instead of turning into one of the many parking lots at my school to turn around, the driver just kept driving, around an entire college campus, to try to pick me up. When I watched this add 7 minutes to the trip I canceled. These inconveniences, at customer expense, defeat the purpose of paying for a service as simple as following a map that’s so easy to read.
Latest update causing accessibility issues
by RayAllDay87 on 2018/05/31 14:02
I just started using this application this year and converted from Uber. It has been quite a difference and I have been extremely satisfied with this ridesharing service up until last week when the application was updated. The changes to the interface has affected the overall accessibility for the visually impaired. This application was not the most accessible prior to the update, but it was usable. Now, the application has become more stressful to use because certain things are more difficult to bring up such as the option to split a fair and other things. The previous version was at least consistent and I knew where to find things. This update rearranged certain functions of the overall experience has made using this application quite difficult to say the least. Please go back to making things how they were because if it comes down to having to just stop seizing to use this service; I have no issue resorting to this or even dare I say returning back to Uber. Thank you.
***FORCE PASSENGERS IN APP TO VERIFY THEIR DRIVERS***
by Sanket. P on 2018/09/03 20:52
I am not rating one star just because I, as a driver had a bad experience. It is only to get the app developer’s attention so that some serious changes could be made in be app meant for passengers. Being a Lyft Driver, I had the inconvenience of an irate customer who did not think twice to check for the license plate of the ride he had requested from the app and somehow had three ride requests cancelled before he got into my vehicle out of his own frustration. The passenger, being a 63 old, huge & hefty man, who had a hard time walking five steps towards his Lyft ride was completely unwilling to get out of my car even after realizing he GOT THE WRONG RIDE the fourth time around. I do realize and am guilty of the fact that I had to drop him home which was only 8 minutes away by being offline and missing the rides which could have paid me a lot more than the wrong one. This is a humble request to the developer to PLEASE add a feature for the passengers which will force them to verify the license plate and the driver in the vehicle before the journey begins as this could end up being a lawsuit by keeping this loophole exposed for passengers. Sooner or later, the passengers will find out about this and someone out there will find a way to use this for their advantage.
Drivers are great. App is not. Use Uber.
by Cons.User. on 2018/11/27 21:59
I use this app everyday and I’ve finally called it quits. Although I’ve noticed an attempt to improve the Shared algorithm so you’re not diverted to pick someone up that is a mile behind you when your destination is only a mile away, it’s still not enough to compete with the precision and efficiency Uber’s app gives its drivers and passengers. This app is horrible. Drivers are constantly annoyed with its Shared functionality which in turn causes passengers, like myself, to have a frustrating experience. I like my drivers through Lyft and time is generally not an issue for me when I’m using the app. When I need to be somewhere on time, I use UberX. The source of my frustration is the app’s sluggish interface, inaccurate gps, and infidelity to parameters established by drivers (like when to stop Shared passenger add-ons so passengers don’t get canceled on). I switched to Lyft when Uber’s gender pay gap was big news, but, come on Lyft. Don’t give conscientious users a subpar product. Going on a hiatus until Lyft improves exponentially.
First Lyft Request a TOTAL bust!!!!
by 3justme3 on 2018/06/22 13:13
UPDATE -a week and a half later- : Customer service is awful. All I get is what is probably a stock answer. They continue to tell me a charge to my MasterCard was not authorized when the bank for my MasterCard told me the day of the incident that the charge WAS authorized. All I would really like is an apology and for someone to look into what must be a system problem. - I added the Lyft app and attempted to use Lyft as it came highly recommended. I requested my first Lyft at LAX after collecting my bags and was told by the app that Lyft was having trouble with my payment method. It said “try another card,” so I had to enter another card at the airport, and got the same message. I thought if had to do with being 3000 miles from home and maybe they blocked the cards. Called both banks and was told everything was fine with them. One of the bank reps specifically said that the charge came through and the bank AUTHORIZED the charge, and I got the message from Lyft that the card was a problem. My brother got me a car, and the driver was great, but I spent an extra hour at LAX for no good reason because of Lyft. I’ve read online that people have been experiencing this since at least 2013. One person in 2017 said the problem has been an issue for that person for a YEAR.
Horrible service
by Blamealana . on 2019/01/23 20:43
If I could give 0 stars I would. I wouldn’t recommend Lyft to anyone at all. I’ve been using Lyft for awhile now with out any problem until recently. When the Lyft had arrived as soon as I opened the door the driver asked me for my age. I was thrown off by that question because I’ve never been asked that before. I asked why and he said because I looked underage and he wanted to see my ID. I told him that I wasn’t giving him my ID because I don’t have to. He cancelled the ride and ended up calling someone from Lyft to tell them what had. He told the person on the phone that I was underage which is not true. I then asked the person that was on the phone are you required to show ID to the driver. The person on the phone told me no that it wasn’t required. Even though the driver asked for my ID multiple times. After that had happened I tried to get in contact with Lyft which was very had. Their customer service is absolutely horrible. The next day I received an email from Lyft saying that they had deactivated my account because of feedback say that I might not be of age. And in ordered to reactive my account I would need to send them a photo ID. Which I did. I wouldn’t ride with Lyft anymore and would never tell anyone else to use the app. Use Uber instead.
Lyft’s Customer Service is Incompetent
by Mackwilcox on 2017/12/21 20:07
Lyft charged a payment source that I did not select and upon emailing their company for help in issuing a refund in order to charge the correct source, customer service is responding to me about a problem that I’m not even having. I’m dealing with someone named Henrick right now, if that’s even his name, and I’m not sure why he keeps bringing up a $25 “temporary” charge that UBER HAS NEVER DONE. I’m not even upset about this “temporary charge” that I cannot see from my end. I was charged through paypal and just want those charges to go to the card I have on file that I selected both times I used Lyft’s service the other night. I’m not asking for a complete refund, I’m not asking for ride credits, I simply want the ride charges to go to the card I had originally selected for payment. This seems to be such a hard thing for Lyft to comprehend and eventually fix, so I will be taking my business to Uber or See Jane Go. For all of my sisters out there, See Jane Go is a ride service that staffs only women and picks up only women.
Bad experience
by ccdboyd on 2018/10/03 17:33
On Monday October 1st I requested a Lyft to pick me up from Logan airport. Notification said “driver is here”. The driver called and I informed him that I was standing in the designated ride share location for American Airlines looking for him. After 5 min i got a notification that the lyft was cancelled and I’d be charged $5. I immediately called the driver who pretended he could not hear me and hung up. I called a 2nd lyft and the same thing happened except the guard spoke to the gentleman and told him he was parked in wrong location(limousine parking) and instructed him on where he should go but the driver never came and was charged $5 again because 5 min had passed. A 3rd lyft was requested and after a few min the driver cancelled! After the 4th attempt, the guard called the driver and spoke to him. The driver said he was at terminal A. For whatever reason the lyft app was directing the drivers to terminal A instead of B and I have incurred $10 in charges that I feel I should not have been charge. I would greatly appreciate you investigating this and reversing the charges. This was very frustrating and a huge inconvenience.
WORST COMPANY EVER!!!!!!!!!!!!!!!!!!!!!!!!!
by stephjo07 on 2018/11/21 14:48
If I could give this company zero stars I would! We were visiting New York City and my 11 month old accidently dropped my husbands phone on the floor of the Lyft vehicle. We were in such a rush because of NYC traffic that we completely forgot to pick it up. We realized it just as soon as we walked into St. Patricks Cathedral and ran out to see if we could catch the driver but had no luck. We then contacted Lyft to see if they were able to call the driver and ask if he would be able to turn around. Apparently, Lyft has a policy in which they are not able to contact drivers while they are “in drive mode“. So, we began with the lost and found process and figured that the phone would be returned to us within 24 hours, which is what we were told. Long story short that 24 hours turned into Lyft never being able to get ahold of our driver and the phone not being returned. A $20 Lyft ride turned into a $500 Lyft ride. This incident happened about a month ago and we still have not received a phone call from Lyft. I will never use this company ever again for their lack of customer service. Be careful with any belongings you have, there is a huge chance Lyft will not help getting them back to you if you mistakenly leave it in a vehicle!!!
Doesn’t work
by hahshhjskshshajaj on 2018/12/30 06:07
I tried to schedule a ride for 20 minutes in the future. Every time I tried to set the dial to the time I wanted, the dial scrolled back to the current time. Apparently 10 minutes in the future was acceptable to the dial, however. After waiting more than ten minutes, I checked to see whether my ride was on its way. It wasn’t. My ride was scheduled for tomorrow (the app gave no indication of this when I was scheduling). At this time, I scheduled a ride immediately. Before it could arrive, I changed locations and tried to update this in the app. The app has a feature for updating pickup location, but this doesn’t work either. Every time I scrolled to my new location on the map, the app scrolled right back to the old location, and also wouldn’t let me just type in the new address. I tried contacting the driver via text and call, but she never responded and never showed up. TLDR, none of the features in the UI worked as expected, and the app failed in its central function of providing a “lyft.”
Riders are great, but smoking.... really?
by Jolley71717 on 2019/09/14 15:58
I generally have an excellent experience when using the Lyft app. Everything is good from my user interface to the speed of pick up, and even the riders. Today was a little different. After I selected a rider, I got a call about 10 minutes later from my Lyft driver is saying that the app was messing up and he didn’t know how to get to where I was, even though it was one of the big hotels. The app was just telling him a piece of the name and not my actual location. Which I get, I’m a software engineer and I understand that stuff happens, so I was gonna let it slide. When we got picked up, the drivers vehicle smelled heavily of smoke and some sort of spray that was supposed to mask the smoke. I have a child with me and I don’t really want to subject them to the 40 minute long drive to the airport suffering from third hand smoke, but unfortunately I don’t have a choice because Lyft does not have the ability to specify whether or not you wanna smoking or non-smoking vehicle. I understand that it’s personal preference to smoke or not smoke, but when it impacts how I’m spending my money with Lyft, and I no longer have the choice whether or not I want to be “smoking“ myself, that’s a problem.
Passenger Timing
by Tierraaaaaaaaaaaaa on 2019/09/19 21:36
Lyft is not mindful about getting their customers to their destination on time. It’s like y’all can seriously care less and it’s just too obvious that y’all so focused on being money hungry that you will literally make a driver back track for someone that’s 8 minutes away. There are times I was picked up between 7-7:10 am & ended up missing 2 trains because I arrived at 7:55 am for a destination that doesn’t even take more than 6 minutes to get to. All because y’all rather get money from Joe, Shmo, & Toe so you guys will pack a car up tight AND make the driver back track. One time I even had a driver pick me up and drive 2 miles away from my house and LYFT made him turn around to go more than halfway back to pick somebody up. It’s really sad because this is something your drivers and passengers complain about quite frequently. I am completely DONE with using LYFT in the morning for work because messing around with y’all, I’ll be late picking up and dropping off people all across town. UBER pool adds passengers that’s already in the direction we’re going, y’all completely snatch up people that’s not even close to the original route for the passengers already in the car. Smh YOU GUYS WILL SEE HOW THIS WILL AFFECT YOU SOONER THAN LATER!!!! mark my words
Shady Shady
by wendapoc on 2019/11/01 19:38
So a good friend of mine works for Lyft and has for over a year. Last Saturday pm he was driving on I-5 near the Terwilliger corners in Portland. He came around a corner and there was a man standing up on the shoulder with a large object in his hands. He threw it and it hit my friends windshield dead center, shattering the entire windshield. Keep in mind that he had a Lyft passenger in the vehicle at the time of this happening. Luckily it did not come through the windshield but regardless of that it caused a serious safety threat. My friend is a good driver so he did not lose control of the vehicle or anything but he was unable to complete his drives due to having a shattered windshield. This is where it gets disgusting. He took the vehicle into the Lyft hub on Monday only to learn that not only did he have to pay an additional $70 for his rental fee due to noy getting all the required drives but. THEY ARE MAKING HIM PAY $150 TO REPLACE THE WINDSHIELD. He feels defeated by this company and it is appalling to me because they should feel grateful that nobody was seriously injured or worse and they want to screw him completely over. What a joke LYFT is. If you are reading this can you please post on facebook and share any way that you can because people need to know what kind of company Lyft is..
Lyft kills useful features - “Siri call me an Uber”
by AustxCyclist on 2018/09/29 21:27
Until recently, I had been a big fan of Lyft. But the app keeps losing key features that I relied on. More and more Apple Watches have cellular capabilities, so what did Lyft do? Killed their Apple Watch app. Siri integration and the ability to see Lyft ride estimates within Maps was something I used daily. And now there are Siri shortcuts in iOS 12 which could be powerful when combined with Lyft. So what did Lyft do? They dropped support for Siri and maps now too. I loved being able to request a car without ever having it jump into the actual lyft app, but now it’s the only way I can use the service. I stayed away from Uber due to the controversies they faced, but they’ve been cleaning up their act and much more importantly they support Siri and Maps and the Apple Watch! Lyft why in the world are you sliding backwards when the technologies you were using are only getting better and more popular? This is a terrible user experience taking away features and limiting how we can use your service. Most companies do the opposite. I used your service as many as 10x per week, but now I’m going to be using Uber so that I can regain the flexibility and convenience of those features you unwisely dropped.
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