Screenshots
Keyword Volume Hits KEI Rank
lock
13.44
198
11
hide apps
12.70
96
2
lock photos
12.33
48
1
lock photos free
65.05
27
vaults
16.20
4
the vault
16.06
1
vault
21.30
1
Search Visibility
App name
vault - Hide photos & videos
Description
The best app to protect and hide your private photos & videos. Over millions of people trust vault to keep their photos & videos hidden. vault can back up all your photos & videos on Cloud. Years of professional mobile security services ensure the most reliable personal privacy protection. ===Why vault?=== [Convenient Privacy Protection] - Space encryption. Access app with personal digital password - Also support unlock your vault with Touch ID - Bulk photos and videos import and intelligent folder management keep your phone organized - Newly taken photos can be immediately encrypted and saved rather than showing up in your photo album - password for photos and videos can be cancelled anytime - Save your favorite photos from web to vault -When you face down the screen, vault will exit and another app will be launched [Unique Premium Services] - When an intruder tries to access your vault with a wrong password, a photo of his/her face will be taken and recorded - The app disguises itself as the Camera and show the picture taking interface - Private Cloud Space. Data will be automatically backed up to your personal Cloud Space [vault PRO PRICING & TERMS] For vault Pro, the following subscriptions are offered: • 1 month for $2.99
 • 3month for $7.99
 • 12 months for $19.99 The above prices are for U.S. customers. Pricing in other countries may vary, and charges may be converted to your local currency depending on your country of residence. – information about the auto-renewable nature of the subscription Your subscription automatically renews 24 hours prior to the end of the subscription term unless auto-renewal is turned off. Subscription renewals cost the same amount as the original subscription, and your credit card will be charged through your iTunes account at confirmation of purchase. You may turn off auto-renewal at any time after purchase by going to your iTunes Account Settings, but refunds will not be given for any unused portion of the term. For additional information,please read our Privacy policy and Terms(http://nq.com/). – links to the privacy policy and terms of use: Privacy Policy: http://en.nq.com/privacy Terms of Service: http://en.nq.com/privacy#EULA [Tips] vault team highly value your privacy and aims to provide a safe and reliable space for your privacy. We are willing to accept all user feedback. If you have any questions about the product, please Email us: vault@nq.com. We’re looking forward to hearing from you.
Have used for four years now
by Paul McCaa on 2019/09/20 20:14
App has always been good, but recently I exported a photo to my album so I could send it to someone, now everytime I try to import it back into Vault, the app crashes
Need to show first latest photos and video when we add files.
by God's daddy on 2019/09/20 15:44
When i put files in vault, i don’t want to scroll down and pass so much photos and videos. Need update for ios 13
Videos are not playing! What’s going on?
by Kido777 on 2019/09/20 12:16
This needs an update
I
by pelusin RD on 2019/09/19 21:50
Its all I need to organize my achievements!
Order of the photos
by ed fierro on 2019/09/16 15:37
When importing the first photos that appear should be the last photos taken. Thanks
Help me
by Geigelpride on 2019/09/15 11:59
I’ve been a premium member for a while now and I’m still getting charged premium prices with no premium features this is not right
Forgot my password
by Nicky Barn Wilson on 2019/09/14 05:39
Its sad that I can’t get into this app. I hope there are ways to recover the password in the future updates.
Not Yet iPad ready
by rcb604 on 2019/09/07 20:42
Great from my iPhone but not at all well for my iPad. Need some serious adjustments.
Great but doesn’t load up latest pics first
by BrianVeasey77 on 2019/08/31 22:56
Great to store and keep images/ videos, big issue is that when you want to add a pic, it shows you the gallery from your first phone pic, not the latest, so I have to scroll through 10k pics to click the one I want to upload.
App won’t import my videos
by Alton's Mommy on 2019/08/31 12:26
The app will not import my private videos anymore for some reason and it’s pissing me off. It’ll stay at 0% and won’t start uploading them at all. I’m strongly considering deleting the whole app and finding a new one for private files. Any Suggestions?
Reset
by marchal16 on 2019/08/29 01:13
Necesito que chequeen porque no se restauró vídeos y fotos PRIVADAS que tengo guardadas en su app please necesito esa información
Lost my photos
by My history gone on 2019/08/25 17:47
I changed my phone and lost my first set of photos. I upgraded my phone again and i can’t recover my photos or videos. Sent an email to Vault and no response.
Satisfied
by 1199Sducati on 2019/08/25 16:09
So far so good. I haven’t forgot my password or changed phones which seems to be most of the complaints
Gone forever
by Deediamond5 on 2019/08/13 14:57
The app downloads fine The app works okay If you want something out the app its not going to happen. Trying to remove an item is impossible. It will tell you that the app doesnt have permission give it permission but the app isnt listed to do so. Think twice before downloading this app because once you add anything to it you will never get it back.
HELP!!!
by 1985jnp on 2019/08/05 00:44
I have used this app for many years and love it. I have put a lot of trust in this app to keep my personal info hidden and safe. I recently changed phone and logged into my account and lost everything. It’s like I am a new account with nothing there. I have replaced phones before and was able to login so I don’t understand why there is a problem now. Please help me get my pictures back. 😞
Account issues
by Dev_dh1 on 2019/08/02 14:26
Like the app until I couldn’t log into my account thought maybe password was. The reason but sent link and password is fine when I click sign in doesn’t say wrong password or bad connection or anything just doesn’t sign in the loading bar that says signing in just disappears. Please fix this I payed for the year premium feature would like to be able to use it or receive it and log into my account or my money back. It is what I payed for.
Stupid
by Papi_Solo_ on 2019/08/01 10:24
Just got a new phone and it won’t let me sign in.
Wrong password
by amal luf on 2019/07/07 09:24
Suddenly it gave me wrong password while i am sure about my password..how to recover it
برنامج رائع جدا يستحق 10000000000 نجمه
by Mahdi roes on 2019/07/04 12:03
Osam
Vault
by RobbieRoo69 on 2019/06/26 12:28
My app keeps deleting itself
This app is so bad
by Big ting ya done now on 2019/06/11 18:02
It’s terrible
Can never get my original pictures
by keyberbry8 on 2019/06/10 04:52
Why can’t I get my pictures if I get a new phone
Very poor customer service
by HC-ATL on 2019/06/09 16:30
I have had this app for 2/3 years paid for premium service with cloud backup had to replace my damage phone recently and I tried to retrieve and transfer my photos, it never work I tried emailing Customer service every day for 2 weeks never got a reply from them I have since canceled my subscription
Will not auto renew even when you paid.
by Vault Out on 2019/05/26 18:44
This past December the charge for this app was taken from me via the Apple App Store. Even though I auto renewed, I lost my premium status and am now a basic member. I have sent several emails to correct the situation, but not one response was received by me. I would like to retrieve my fake vault materials, but it appears that NQ Vault has abandoned their commitment to serving their customers and providing paid services as in their customer service agreement promises with contract. Very disappointing!
App
by kristib7579 on 2019/05/22 18:31
Awesome app!!
جده
by Nanoo12345 on 2019/05/18 11:11
The program is working for me and I have to open it via the secret code, and I do not know how to solve the problem, and I keep things private.
My subscription is failing
by sinetsle on 2019/05/06 03:57
I had this app for a few years and from a year or so say that my subscription failed but they still getting my yearly fee I do t know what’s the problem but if is not fixed soon I’m gonna delete it and my review gonna be worse...
Uhhhhh what?
by Clad Crowe on 2019/05/06 00:05
I can’t export my photos and videos from the vault. Is there a fix to this?
Bad experience
by Yuions on 2019/05/01 11:27
Can’t even find a support number to address my issue .. very bad
Video
by meera weshah on 2019/04/23 23:13
Shaw story Video does not work voice in them and which is not understood
Was good not anymore
by deesnusz on 2019/04/17 22:45
This app was good but after not using it in awhile i opened it up to see hidden vids and it would not load , i tried puting back into the phone album and it said the file didnt support the phone, no answer or email from customer service im highly dissapointed i paid for something and got nothing in the end
Not good for iPhone max
by krage6920 on 2019/04/10 13:04
This app worked great on my Android phones but with my iPhone it won’t even let me log into my upgraded account that I pay for.
Refusing to sign me into my account.
by iSPAZOIDDDDD on 2019/04/08 17:30
It’s not allowing me to sign into my account. Constantly says network error.
Help
by callmedaffyduck on 2019/04/08 05:23
Not satisfied can’t log in to download pictures
Bogus app
by Erbandwords on 2019/04/05 18:04
Won’t let me sign back into my app or recover my photos & vids even after I backed them up on the “Cloud”...you guys really need to fix your network I wouldn’t recommend this app to anyone looking to save their photos
Disappointed
by theshotcaller313 on 2019/04/05 15:28
I used this app for years without a problem would delete it and reinstall with no problem until recently I reinstalled it and it won’t log me in keeps saying network failure so I guess all my photos and videos are just gone
Extremely frustrated
by Ochinerok on 2019/04/05 02:53
I installed the app and it says my email already exists. Every time I try to do anything it shows network error. No response from anyone from support. I paid for premium and I cannot use the app at all!!! I’m so frustrated!
No customer support
by amslittlebit on 2019/03/31 23:32
How are we supposed to get some support for this application?? Please contact me since you have made it almost impossible to contact you!!!!
I h
by Rickflaime on 2019/03/27 13:58
I have forgotten my password and I can’t have access to my pictures what do I do
I LOST MY DATAS
by IzumiKaito on 2019/03/24 13:51
I have over 500mb datas backups in your cloud . Now it’s all gone :3
Not happy
by HHelpme!!! on 2019/03/23 03:45
I’ve subscribed to this app for 4 years now and recently i noticed a few of my videos won’t play anymore. I also had a second password that would bring me to a second section on pictures and videos and my password stopped working. I wrote support 6 times and it’s been two months no response. I told a lot of people to get this app and now i wish i didn’t. Support please write me back
Can’t restore
by Bakedat16 on 2019/03/05 03:43
I used to be able to download the app and anytime i changed phones all files popped up. now since the update i got a new phone and nothing is restored and it’s asking me for a user name
Premium Account
by Unhappy Premium on 2019/02/27 05:26
I have had a premium account for years. I renewed my account and paid for the premium features. However, it will not renew nor will it upgrade to premium. My account is on basic user, and I paid for premium. I have email them three times and no response at all. Has anyone else had this problem? If so, what did you do to resolve it? I want what I paid for NOW!
Won’t upload photos
by EliMush on 2019/02/19 21:22
Vault will not upload my photos. So I canceled my membership
Google photos vs iphoto
by topsRoff on 2019/02/08 11:50
I am confused. Why won’t it always allow me to access photos from iPhoto or google photo? I’ll make a new album but it won’t show up or I’ll go to import something from the camera but the import button is grayed out...?
Help please
by auntboo019 on 2019/02/03 18:59
Can’t remember my passcode how can i get into my vault?
I want this fixed or my money back
by pokllkop on 2019/01/27 06:53
I purchased this app 2 days ago & now when I’m trying to login it won’t let me. I can’t seem to find any help easily accessible. Apple emailed my recipient but there doesn’t appear to be any way to access customer service. My friend suggested this app but she’s a droid user, perhaps it’s just not that apple friendly?
Locked
by Cbk_2000 on 2019/01/26 00:04
I’ve been inputting my password but it says it’s wrong when I know for fact it’s the right password
Scam
by younqmitoo on 2019/01/23 04:08
I upgraded to premium and after my second my bill cycle I wasn’t a premium member anymore but they still took my money . I sent them 3 emails and called twice they never answered or replied back to me . Disappointed
Will not cancel
by unhappy frfr on 2019/01/20 12:27
It’s charging my account every year!! I’ve tried to cancel it and get refunded and yet it’s taking money? Not giving me my money back!!
Premium not working
by onlybalenciaga on 2019/01/20 04:27
For some reason I can’t access my photos in my premium vault. The app is telling me I need to buy premium, but every time I try to buy premium it says my account is already subscribed. Is anyone else having the same problem? If so can you tell me how to fix it?
No customer support
by AdrianaCanales on 2019/01/11 20:31
Have emailed this dumb service three times now because I have a premium service that is withdrawing from my account every three months and recently it’s saying I must renew. I try to renew and the app says it doesn’t recognize my email. Stupid service. Save your pics to your email and don’t even bother with this thing.
Forgot password
by L starcher on 2019/01/11 15:52
If I forgot my password is there any way to get in the app and change it
Help! Photo Permissions
by cruzinsp8 on 2019/01/11 14:30
I just uogrades to the XS Max and am having trouble saving photos from my vault to my phone. Even though I granted photo access permission when I installed Vault, when trying to save a photos I am getting the error message that it does not have permission to access my photos on the phone. When I got to Settings>Privacy>Photos, the Vault is not listed an an app that has been granted permission even though I gave it permission at the in-app prompt. So how do I get my phone/app in sync so that I can save my photos?
Yearly Subscription Issues
by Nicolettecc on 2019/01/06 22:23
I have been a premium user for2 years now. I am stuck once again in basic user mode even though I have paid my yearly premium subscription. This is a constant problem where the app thinks you aren’t upgraded user and I have contacted developer multiple times now with no response. Help.
Can’t change phones.
by Auntiememe2014 on 2018/12/24 01:13
The app is great until u change phones.... I got a new phone and it won’t let me transfer my premium account to my new phone..: I have thousands of pictures saved in the vault and don’t want to lose them!
When exports any video on albums,I didn’t found full video
by lakslandvalshsmsbssjsb on 2018/12/10 00:13
3.1
NQ Vault
by Spidersed on 2018/12/04 17:55
Purchased a years subscription of premium services but the app now has me listed as basic account, when I try to renew or purchase service again says my account has premium service yet can’t reach vault to correct do not purchase premium services
Old acct
by TanFlo on 2018/12/02 22:00
It’s a great app but when I got a new phone, I lost my acct and have been trying to get it back but I’m successful... I’ve been trying to reach out to get assistance but unsuccessful... hopefully this will help 🤷🏻‍♀️
Can’t recover my Photos or videos
by El Gordo 31 on 2018/11/27 13:54
I’ve been using this ad says they three when I downloaded it it was good everything until my phone got wet so I went to premium and uploaded all my photos and videos and then switch my phone when I try to login it won’t let me login saying that my account was not found I try to contact this ad but it gives me a number from mother country I try sending them a email is been the week and I having get an answer for them so I believe that I’ll be losing all my photos and my videos that I have in my previous phone
Changing password after you for got it? What do I do?
by defsr1 on 2018/11/20 23:01
Help
Overall good
by Christopher1111 on 2018/11/18 18:32
Last night and today , very buggy , won’t upload , premium account
WARNING ++BUYERS BEWARE ++ SCAM
by Gp2sick on 2018/11/13 15:08
Used this premium service and uploaded sensitive photos and videos only to lose them after renewing my premium service and changing phones. I can’t sign into my original account NOR will anyone from the service “department” respond to an email. I’m starting to suspect the company will use my content.
I need help i forget my password
by swabdo707 on 2018/11/12 09:06
I need help i forget my password
Forget Password
by Pratham T on 2018/11/11 08:05
I Forget the password what to do now
جميل جداً
by MAJEEDO on 2018/11/11 00:46
لي 5 سنوات استخدمة مفيد جداً
Still waiting
by Peter Yuit on 2018/11/09 20:15
Still waiting for a response from developer. It’s been months since my videos suddenly stopped playing. When I try to remove them and send back to my phone I get the error message saying it does not support these types of files. DEVELOPER HAS NOT REACHED OUT OR PROVIDED ANY SOLUTIONS!!! Still no word on when my videos will play again. Please help??
Removed my file after export
by Zhe Kurdi on 2018/11/08 23:18
This app is trash 1- I know my password but I can’t login 2- i have exported some files but this app removed them all
Help
by Marcus 1210 on 2018/11/08 15:15
I recently got a new phone but when I re downloaded the app I lost everything. How do I retrieve?
Already pay year subscription and isn’t working... so disappointed
by citros on 2018/11/03 17:33
I already pay for for year subscription and it’s not working. I been trying to contact costumer service for a while now but then never respond to my email. So disappointed
Love it
by pito0000 on 2018/10/15 23:54
Cool
iCloud Back-up Issue
by FireDawg_808 on 2018/10/14 16:18
I lost few of my photos/videos, after recent update and cannot locate it anymore.
Paid for Premium but not there
by Rrr983351975 on 2018/10/13 23:43
Paid for premium for 1 year. Worked fine, but now showing as regular account (non premium) can’t get support.
Ruined my pictures
by 96foxtrot juliet on 2018/10/02 11:35
This app pixelated and ruined my pictures. I am very disappointed!
Forget password
by h36! on 2018/09/26 17:33
What to do i forget password?
Update needed
by O Man319 on 2018/09/26 17:11
Candace at the updated to hide SMS and contacts as well? The android free version of this app does that already.
It was good
by Doran1 on 2018/09/22 08:45
I’ve been using this app for a long time. I can’t even remember how long. I think my issue started around the newest update. The app crashes every time I use it. Closing it and reopening it doesn’t work and no matter what the app will crash within 30 seconds. PLEASE FIX!!!
Help
by Shahabul571997 on 2018/09/21 14:03
I forgot my password and I have very important data in the app. I want to recover the data. How I can reset the password. I need help ASAP.
Hey
by thicknadame1 on 2018/09/19 18:54
Well I know the company for years but when I had a android it worked exactly now I have a IPhone it work terrible it don’t hide the app itself and some of my apps on my phone it don’t hide messages or call log OMG.
Garbage Quality Ripoff
by coinnnnnsbruhhh on 2018/09/16 20:55
Renewed Premium, paid for it and it still shows basic user and doesn't let me use any premium features. I've tried reinstalling, and can find any email to get help at. Their website just shows a foreign phone number. Will change my review once they fix my problem.
New phone no access
by lady dianny on 2018/09/15 20:46
So i had to replace my iPhone and am now unable to sign in to my account even though it should’ve just been signed in on my replacement phone and i have no way to access my photos and no way to reach a support person
??
by Dj Tex tavarez on 2018/09/11 03:01
Some of my videos won’t play... how do I fix this issue ?
It’s the worst
by Alex Rrdford on 2018/09/09 20:34
I have been trying to transfer premium service for moths. No response from anyone. Want my money back. I hope nobody else waste your money orvrime on this app.
Can not get any assistance!
by vmoncrief on 2018/09/09 14:04
I purchased this app and I can even use the purchased benefits because it will not send me a verification code to my email. I’ve sent emails out asking for help and I get know reply’s
No customer support
by Hawksizzle on 2018/09/06 18:03
I have been a Premium user of this app for over 5 years. I had to get a new phone and upon logging into this app on my new phone. It created a whole new account. So now I’m subscribed to an app that I can’t access all of my data on. I’ve made attempts to reach out to them (no phone number) via email on many occasions and have not been able to warrant a response. I want to rate them higher but I can’t until this issue is resolved.
DO NOT SUBSCRIBE
by Adeo_83 on 2018/08/27 03:57
Like an idiot I paid for the annual subscription to remove ads. The ads have never been removed and I can find no trace of customer support within the app. This is clearly intended to rip you off without actually providing anything for your money. Do not use. DO NOT SUBSCRIBE.
Good app
by Rebelbbrat on 2018/08/24 19:42
Can you make it where it starts at the most recent pictures and not all the way at the oldest photos? That would be much easier to import newer photos without having to scroll all the way down the photos.
App isnt downloading
by hdakik on 2018/08/04 13:50
The application isn't downloading fully it is only downloading till half of it what can I do and if i delete it and reinstall it all my photos will go and i want my photos they are so important to me
Help
by wansyd on 2018/07/31 13:00
Hello I got a new phone and want to restore my pictures from vault after installing it from the App store but I realize I have to enter a new password.plz need help How can I restore or get my pictures back
A must app
by ArshadHossain on 2018/07/12 08:32
I've been using this app for one year. This is a must app for all!
Urgently
by zoxooo on 2018/07/07 00:20
I cant backup my photos and the app didn’t get that i upgrade it to premium!!
The hell?
by Matt 1612 on 2018/07/06 17:10
Nothing I have transferred to the vault is showing up. Pics were deleted from my phone and cloud but are not in the vault. And there is no way to contact the company thru the app and the website has nothing to do with the app. Stay the hell away.
Go another route
by IrcFireMedic on 2018/06/25 13:12
I’ve had a premium membership since day one and everything was good until recently. The app was giving me issues so I tried reinstalling it. It wasn’t allowing me to login to recover my account because it said my password was incorrect. When I tried doing “forgot password” and every time I put my email in it said my account didn’t exist. I’ve tried contact the company via email and it’s been 4 days without response despite the fact they advertise they have 24/7 customer support. I’ve tried looking their phone number up online and all the contact info is deactivated. Needless to say alllll my sensitive photos and videos are gone now and I have no way to recover them. I’d expect more from a company found in the Apple App Store!
Crashed
by Ojoschulos25 on 2018/06/23 13:14
After trying to export my videos an pictures to my phone again. Now it won’t even let me access my valut. It keeps crashing when I try to log in. This is terrible. I have so many pictures and videos on this app and now they are all lost.
Horrible
by Julio hill on 2018/06/12 07:04
I downloaded this app a while ago and after getting a new phone I tried to upload my things back and it always stops and I have not been able to retrieve my data back. This has been going on for months and there is no way to connect the company. Definitely not a safe app to use at all. If the company sees this I hope they get back to me.
Good app
by cab1105 on 2018/06/07 02:06
It’s been a great app for me but the only thing is I forgot my password and now I can’t get in. Can I get help with that or did I just loose all my pictures?
No support
by melkymania on 2018/06/02 21:14
I paid for the premium service but my Account never been updated Sent many emails, no replies be aware this might be a scammed 👎🏽
Need help from support
by Mrfrost4 on 2018/05/30 21:59
I have been using this for a few years now. I’m a premium user but recently my user ID is now different and I don’t see any of my pictures and or videos. I’m sent emails for support to call me but no one has responded. Please contact me so I can continue to use this app. Thanks
Locked out
by Watchmantim on 2018/05/30 10:34
Can’t sign in after purchasing premium account
HELP
by callmedaffydank on 2017/11/21 18:05
it’s a good app for the most part , i’ve been using for a while now , premium too . i just noticed that you can add live photo’s & view them as live photos in the app too which is cool . my only problem is that the cloud backup always fails & has been for months if not over a year . it’ll load all the way to 100% & say ‘ failed do to network issue ‘ & ‘ failed due to unknown errors ‘ in the backups log , when i know my network is fine . also all of a sudden i can’t add anything & its done this before . it’ll say it added & ask to delete original , but content isn’t added . if i can’t backup my content how am i supposed to delete & redownload if that’s a solution ? PLEASE HELP DEVELOPER , IM A MOSTLY SATISFIED CUSTOMER .
It does its job.
by JennAgrees on 2017/11/30 00:26
Nothing more Nothing less I am so grateful that it allows me to redownload the photos. It’s very easy to use if you simply want to store photos and videos. The social sharing photos part of the app is not wanted or necessary, but ultimately does not bother me. I don’t have the premium feature but I am very happy. The app does what it says it will do.
Go another route
by IrcFireMedic on 2018/06/25 13:12
I’ve had a premium membership since day one and everything was good until recently. The app was giving me issues so I tried reinstalling it. It wasn’t allowing me to login to recover my account because it said my password was incorrect. When I tried doing “forgot password” and every time I put my email in it said my account didn’t exist. I’ve tried contact the company via email and it’s been 4 days without response despite the fact they advertise they have 24/7 customer support. I’ve tried looking their phone number up online and all the contact info is deactivated. Needless to say alllll my sensitive photos and videos are gone now and I have no way to recover them. I’d expect more from a company found in the Apple App Store!
I WANT MY PICTURES BACK!
by Giioooooooooo on 2018/04/19 21:18
So I’ve been using this app for about 5 months to hide my wedding dress pictures and I recently got a new phone so I had to download everything over again, anyways so I signed into my account and all of my pictures were gone! Shouldn’t they have been saved on the app??? Or am I missing something, I thought by having the account it would keep my photos on there no matter what device I used to access my account! Now I don’t have any of my wedding dress pictures which were really important to me! Tell me there is a way to fix this!
Can’t recover my Photos or videos
by El Gordo 31 on 2018/11/27 13:54
I’ve been using this ad says they three when I downloaded it it was good everything until my phone got wet so I went to premium and uploaded all my photos and videos and then switch my phone when I try to login it won’t let me login saying that my account was not found I try to contact this ad but it gives me a number from mother country I try sending them a email is been the week and I having get an answer for them so I believe that I’ll be losing all my photos and my videos that I have in my previous phone
Help! Photo Permissions
by cruzinsp8 on 2019/01/11 14:30
I just uogrades to the XS Max and am having trouble saving photos from my vault to my phone. Even though I granted photo access permission when I installed Vault, when trying to save a photos I am getting the error message that it does not have permission to access my photos on the phone. When I got to Settings>Privacy>Photos, the Vault is not listed an an app that has been granted permission even though I gave it permission at the in-app prompt. So how do I get my phone/app in sync so that I can save my photos?
Account issues
by Dev_dh1 on 2019/08/02 14:26
Like the app until I couldn’t log into my account thought maybe password was. The reason but sent link and password is fine when I click sign in doesn’t say wrong password or bad connection or anything just doesn’t sign in the loading bar that says signing in just disappears. Please fix this I payed for the year premium feature would like to be able to use it or receive it and log into my account or my money back. It is what I payed for.
Will not auto renew even when you paid.
by Vault Out on 2019/05/26 18:44
This past December the charge for this app was taken from me via the Apple App Store. Even though I auto renewed, I lost my premium status and am now a basic member. I have sent several emails to correct the situation, but not one response was received by me. I would like to retrieve my fake vault materials, but it appears that NQ Vault has abandoned their commitment to serving their customers and providing paid services as in their customer service agreement promises with contract. Very disappointing!
Can’t access my photos
by Huntsamy on 2018/04/19 08:04
I’m sure I’m entering the correct password however I still can’t get access to my photos ai keep trying and trying to enter the password and this app stayed on the keypad screen and doesn’t bring me to the forgot password.. I guess my pics are gone..😡😡
Good app
by Rebelbbrat on 2018/08/24 19:42
Can you make it where it starts at the most recent pictures and not all the way at the oldest photos? That would be much easier to import newer photos without having to scroll all the way down the photos.
WARNINGS
by Ahmad1978 on 2017/08/24 06:28
WARNINGS WARNINGS WARNINGS For those who would like to keep their photos & videos in a safe place then this is wrong App to use. I have saved all my videos & photos in this App and soon after all of them can't be accessed!!! I have contacted NQ with a corresponded that last for a nearly 2 weeks they have suddenly ignored me and won't respond to my emails. Be carful with this App if you really care about all your videos & photos. I thought I should share my experience with the reviewers.
No customer support
by Hawksizzle on 2018/09/06 18:03
I have been a Premium user of this app for over 5 years. I had to get a new phone and upon logging into this app on my new phone. It created a whole new account. So now I’m subscribed to an app that I can’t access all of my data on. I’ve made attempts to reach out to them (no phone number) via email on many occasions and have not been able to warrant a response. I want to rate them higher but I can’t until this issue is resolved.
FIX BUG ASAP
by tareqbd1992 on 2018/04/04 10:27
It’s has been great so far. But recently i noticed my videos are not playing from inside the vault like before! Pop up and close! Although the files are not damaged cz when I export to my photos..it plays! SO PLEASE FIX THE BUGs ASAP
Can’t access any saved videos and does not play
by Nemescrae- for real on 2017/12/19 03:49
Last year I had purchased the premium package but found it to be useless since I can’t access, play or export any of my videos?! I get an error message “Export Failed cannot Export file because the system does not support these types of files” and I received no response back when I reported this issue months ago! It still does not work and still waiting for an answer!!
Great but doesn’t load up latest pics first
by BrianVeasey77 on 2019/08/31 22:56
Great to store and keep images/ videos, big issue is that when you want to add a pic, it shows you the gallery from your first phone pic, not the latest, so I have to scroll through 10k pics to click the one I want to upload.
Not happy
by HHelpme!!! on 2019/03/23 03:45
I’ve subscribed to this app for 4 years now and recently i noticed a few of my videos won’t play anymore. I also had a second password that would bring me to a second section on pictures and videos and my password stopped working. I wrote support 6 times and it’s been two months no response. I told a lot of people to get this app and now i wish i didn’t. Support please write me back
Can’t access account
by Tiac25 on 2018/02/14 10:00
I use to love this app. It was a simple easy way to store photos. With the new update on my iPhone there is no way to retrieve a forgotten password. No matter how many times you enter a wrong password it continues to stay on the keypad screen with no options to select anything for help or password retrieval. So I guess all my photos are just lost.
HELP!!!
by 1985jnp on 2019/08/05 00:44
I have used this app for many years and love it. I have put a lot of trust in this app to keep my personal info hidden and safe. I recently changed phone and logged into my account and lost everything. It’s like I am a new account with nothing there. I have replaced phones before and was able to login so I don’t understand why there is a problem now. Please help me get my pictures back. 😞
Need help from support
by Mrfrost4 on 2018/05/30 21:59
I have been using this for a few years now. I’m a premium user but recently my user ID is now different and I don’t see any of my pictures and or videos. I’m sent emails for support to call me but no one has responded. Please contact me so I can continue to use this app. Thanks
Unable to play videos anymore
by Likebrewsky on 2018/04/02 17:51
I love this app, I just restored my iPhone and the app no longer works, I can’t see videos that y upload to a folder, you click on the video and it seems like it’s going to work and it doesn’t play, it goes back to displaying the video icon, desert was working fine before, is not working for videos anymore at least with his latest version
Horrible
by Julio hill on 2018/06/12 07:04
I downloaded this app a while ago and after getting a new phone I tried to upload my things back and it always stops and I have not been able to retrieve my data back. This has been going on for months and there is no way to connect the company. Definitely not a safe app to use at all. If the company sees this I hope they get back to me.
Premium Account
by Unhappy Premium on 2019/02/27 05:26
I have had a premium account for years. I renewed my account and paid for the premium features. However, it will not renew nor will it upgrade to premium. My account is on basic user, and I paid for premium. I have email them three times and no response at all. Has anyone else had this problem? If so, what did you do to resolve it? I want what I paid for NOW!
If it had an iCloud it would be better
by ExpertInc. on 2017/10/06 05:48
I wish this app had an iCloud. I recently got a new phone and was hoping to see my saved pictures from my old phone appear on my new phone just by downloading the app. Great app just wished it had it like SnapChat does.
Overall good
by Christopher1111 on 2018/11/18 18:32
Last night and today , very buggy , won’t upload , premium account
Locked
by Cbk_2000 on 2019/01/26 00:04
I’ve been inputting my password but it says it’s wrong when I know for fact it’s the right password
Google photos vs iphoto
by topsRoff on 2019/02/08 11:50
I am confused. Why won’t it always allow me to access photos from iPhoto or google photo? I’ll make a new album but it won’t show up or I’ll go to import something from the camera but the import button is grayed out...?
Good app
by cab1105 on 2018/06/07 02:06
It’s been a great app for me but the only thing is I forgot my password and now I can’t get in. Can I get help with that or did I just loose all my pictures?
Very poor customer service
by HC-ATL on 2019/06/09 16:30
I have had this app for 2/3 years paid for premium service with cloud backup had to replace my damage phone recently and I tried to retrieve and transfer my photos, it never work I tried emailing Customer service every day for 2 weeks never got a reply from them I have since canceled my subscription
I want this fixed or my money back
by pokllkop on 2019/01/27 06:53
I purchased this app 2 days ago & now when I’m trying to login it won’t let me. I can’t seem to find any help easily accessible. Apple emailed my recipient but there doesn’t appear to be any way to access customer service. My friend suggested this app but she’s a droid user, perhaps it’s just not that apple friendly?
App is super BUGGY
by cgraham0412 on 2017/09/12 20:07
A lot of issues with this app. The themes don't work. The UI is terrible. It looks like the app is still on iOS 4!!!! Images and videos become distorted when orientation of the screen is changed. Waste of money. At first glance it's pretty cool but it all went downhill after O subscribed to unlock all the features... I wish i could unsubscribe and get my money back!
Satisfied
by 1199Sducati on 2019/08/25 16:09
So far so good. I haven’t forgot my password or changed phones which seems to be most of the complaints
Was good not anymore
by deesnusz on 2019/04/17 22:45
This app was good but after not using it in awhile i opened it up to see hidden vids and it would not load , i tried puting back into the phone album and it said the file didnt support the phone, no answer or email from customer service im highly dissapointed i paid for something and got nothing in the end
No customer support
by AdrianaCanales on 2019/01/11 20:31
Have emailed this dumb service three times now because I have a premium service that is withdrawing from my account every three months and recently it’s saying I must renew. I try to renew and the app says it doesn’t recognize my email. Stupid service. Save your pics to your email and don’t even bother with this thing.
Yearly Subscription Issues
by Nicolettecc on 2019/01/06 22:23
I have been a premium user for2 years now. I am stuck once again in basic user mode even though I have paid my yearly premium subscription. This is a constant problem where the app thinks you aren’t upgraded user and I have contacted developer multiple times now with no response. Help.
Still waiting
by Peter Yuit on 2018/11/09 20:15
Still waiting for a response from developer. It’s been months since my videos suddenly stopped playing. When I try to remove them and send back to my phone I get the error message saying it does not support these types of files. DEVELOPER HAS NOT REACHED OUT OR PROVIDED ANY SOLUTIONS!!! Still no word on when my videos will play again. Please help??
Can never get my original pictures
by keyberbry8 on 2019/06/10 04:52
Why can’t I get my pictures if I get a new phone
My subscription is failing
by sinetsle on 2019/05/06 03:57
I had this app for a few years and from a year or so say that my subscription failed but they still getting my yearly fee I do t know what’s the problem but if is not fixed soon I’m gonna delete it and my review gonna be worse...
Garbage Quality Ripoff
by coinnnnnsbruhhh on 2018/09/16 20:55
Renewed Premium, paid for it and it still shows basic user and doesn't let me use any premium features. I've tried reinstalling, and can find any email to get help at. Their website just shows a foreign phone number. Will change my review once they fix my problem.
Order of the photos
by ed fierro on 2019/09/16 15:37
When importing the first photos that appear should be the last photos taken. Thanks
Need to show first latest photos and video when we add files.
by God's daddy on 2019/09/20 15:44
When i put files in vault, i don’t want to scroll down and pass so much photos and videos. Need update for ios 13
Great App
by Starwarzjunky on 2017/11/22 23:10
I use it all the time and love it. Just a quick question...is there anyway to recover data if the app has been deleted and reinstalled?
Forgot password
by L starcher on 2019/01/11 15:52
If I forgot my password is there any way to get in the app and change it
Premium rip off
by murphrosco on 2017/09/28 12:58
I have had to renew and purchase the premium account numerous times and it's still saying I don't have the premium account even though it's in my iTunes subscriptions! I've lost multiple photos because of this!! Great concept and would love the app but I've lost a lot of money due to this glitch.
Crashed
by Ojoschulos25 on 2018/06/23 13:14
After trying to export my videos an pictures to my phone again. Now it won’t even let me access my valut. It keeps crashing when I try to log in. This is terrible. I have so many pictures and videos on this app and now they are all lost.
WARNING ++BUYERS BEWARE ++ SCAM
by Gp2sick on 2018/11/13 15:08
Used this premium service and uploaded sensitive photos and videos only to lose them after renewing my premium service and changing phones. I can’t sign into my original account NOR will anyone from the service “department” respond to an email. I’m starting to suspect the company will use my content.
Wonderful app
by DatCudiKid on 2018/04/06 03:12
Works really great. Very easy to access and I can hide all of my personal info with ease.
Failed
by anaything on 2018/05/23 05:33
I have upgraded my account to premium, And now I can’t back up my photo and video neither I can view them. So the up grade was not a good idea , I don’t know whom to contact. I sent emails but no response. It was really a bad idea to upgrade. If any one want to upgrade DO NOT. After u pay they don’t care about you.
Mhhc
by ❤️4Is on 2018/03/21 21:48
Does not save pictures or videos anymore. Isn’t working.
Disappointed
by theshotcaller313 on 2019/04/05 15:28
I used this app for years without a problem would delete it and reinstall with no problem until recently I reinstalled it and it won’t log me in keeps saying network failure so I guess all my photos and videos are just gone
Rating Trends
3,3,0,6,0,5,0,0,0,7,5,0,7,0,4,11,4,0,0,2,2,2,1,2,0,2,3,4,3,2,3,3,0,4,2,2,3,7,3,2,3,2,5,6,4,1,3,3,1,4,3,1,1,0,4,3,3,0,10,1,2,0,0,9,6,3,1,2,2,3,0,9,4,5,2,6,2,2,4,4,4,3,0,0,4,5,6,1,2,0
All Versions
4.0
2,331 total
 5
1,559
 4
245
 3
119
 2
89
 1
319
Current Version (4.5.16.22)
4.0
1,247 total
 5
864
 4
126
 3
69
 2
48
 1
140
Version History
More...
Keyword Volume Hits KEI Rank
lock
13.44
198
11
hide apps
12.70
96
2
lock photos
12.33
48
1
lock photos free
65.05
27
vaults
16.20
4
the vault
16.06
1
vault
21.30
1
locker master
14.48
password lock pictures
0.00
password locker
18.49
password lock apps free
9.72
cover me
143
password lock apps
16.32
lock images
0.00
protect photos
60.42
protect
15.31
password
17.24
folds free
0.00
protect photos and videos
0.00
protect america
539