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App name
secret photo vault - Keepsafe
Description
Download Keepsafe to join the millions of people who have entrusted over a billion pictures to Keepsafe: the most popular photo locker and album vault app. Keepsafe secures personal photos and videos by locking them down with PIN protection, fingerprint touch ID, and military-grade encryption. It’s the best place for storing your personal pictures and videos. With Keepsafe, you can protect your privacy, secure your photos, and save phone space. Use Keepsafe for: - Preserving special memories - Storing family photos - Protecting copies of your driver’s license, ID cards, and credit cards - Organizing important documents What makes Keepsafe different? • Award-winning photo locker, with over 70 million users • Beautiful design and UX. Easy to upload, view & organize photos • Smooth scrolling for photo viewing on all devices Basic Features: - Phone and tablet support - Simple interface - Easy-to-use PIN pad access - Photo backup - Custom albums - Full-screen and slideshow viewing for photos and videos - Integrated camera for taking photos directly in Keepsafe - Safe Send for sharing pictures for a limited time from Keepsafe - Syncs images and videos in Keepsafe to all of your Keepsafe installations on any platform Keepsafe Premium’s Exclusive Features: Manage Your Photos • Album Lock: Assign individual PIN codes to access particular albums • Private Cloud: Stores up to 5,000 items in Keepsafe • Space Saver: Compresses photos and saves originals to the Cloud • Trash Recovery: Retrieves photos you’ve mistakenly deleted Personalize Keepsafe • Ad-Free: Keeps your photo-viewing experience distraction-free • Custom Album Covers: Sets album thumbnails to a specific image ======================== Help & Support Problems or questions? Visit Keepsafe’s support site at https://support.getkeepsafe.com/hc/en-us Send a ticket from inside Keepsafe (best for troubleshooting) Contact us at support@getkeepsafe.com ======================== Keepsafe Premium Subscription - Payment will be charged to iTunes Account at confirmation of purchase - Subscription automatically renews unless auto-renew is turned off at least 24-hours before the end of the period - Length of subscriptions: one month & one year - Account will be charged for renewal within 24-hours prior to the end of the current period, and identify the cost of the renewal - Price of subscriptions: one month - $9.99 dollars & one year - $23.99 dollars - Subscriptions may be managed by the user and auto-renewal may be turned off by going to the user's Account Settings after purchase - No cancellation of the current subscription is allowed during active subscription period - Any unused portion of a free trial period, if offered, will be forfeited when the user purchases a subscription. ======================== Links Terms of Service: https://www.getkeepsafe.com/policies/#terms Privacy: https://www.getkeepsafe.com/policies/#privacy Keepsafe Basic is ad supported: http://bit.ly/1M3HmAc
Refund
by 148272639 on 2018/12/11 22:48
I need to get a refund and cancel my subscription and can’t find any other way to get in contact... I haven’t used this app in a long time and didn’t knw I had put in on a yearly charge
The app does not work correctly
by Lorivette on 2018/12/11 11:38
The app does not save my pictures. It closes when I’m trying to save and it always saying that there is an error.
Love this app
by Texasbelle25 on 2018/12/11 06:40
I love this app it’s perfect
Small image
by browns54 on 2018/12/10 03:20
When uploading photos, they all show up as a small version of themself when you click on them. Then you need to zoom in to return to normal sizes.
A Major Bug
by pistoltv on 2018/12/09 13:21
App isn’t letting me import photos or videos at the moment needs to be fixed.
Needs an update
by 93MAV on 2018/12/09 01:49
Love the app and the privacy of sharing pictures with others. The only thing is that there are a lot of bugs and issues that need to be fixed. For example, the shared album doesn’t fully show all the pictures to the person you share it with. Another issue is that no matter how many times you try, you can’t get all the pictures to back up, whether it is on WiFi or LTE. I’d recommend this more to family and friends if they can fix the bugs and issues.
DO NOT DOWNLOAD THIS APP!
by Leonardo L.L. on 2018/12/08 06:19
The app is misleading! You only get a selected amount of space before they cut you off from adding more pictures or videos. Then they constantly try and force you to pay for premium. And if you don’t, ADS non stop. I’ve used the app for awhile but it’s time to move on to something better and an app that’s works efficiently.
great
by htet khaung on 2018/12/08 05:20
very useful and great app
woooow
by b8a9r0d6ia on 2018/12/08 00:18
so goooooood
This app is rubbish
by tsd_65 on 2018/12/07 17:18
The app fails and customer service is a joke. Make another choice.
Forget password problem
by justin based on 2018/12/07 12:05
I forgot 2 of my accounts passwords and asked for help twice and yet you guys still don’t reply
Great app!
by jsnow5873 on 2018/12/07 03:51
Keeps all my nudes hidden! And i never loose them.
Worked good then idk
by tink615 on 2018/12/06 05:03
Use to work good then one day tried to import photos and would not work and videos won’t import at all
Safe send
by Miacopado on 2018/12/06 03:49
It looks like you can’t safe send your pictures to any one anymore
Avaliação...
by Tota Franco on 2018/12/06 02:16
Excelente!!!
Renewal
by Bishgoddess4180 on 2018/12/05 13:25
I have made a payment with my renewal and it’s saying I need to renew it. I need help with this please. My pictures are very important!
Help to retrieve my pics
by Bd1972@@ on 2018/12/05 10:35
Hii I am satisfied with this app. Need ur help to find a way to recover my old pics. I had downloaded the keep safe app which had 8 digit password to open the app,Was downloaded when I was in US. The phone having that app got disabled and had to restore the phone. However after restoring & downloading the app in India the pics stored in the damaged phone was not there, also the downloaded app had only 4 digit password. By any chance can u help me with the above problem & show me the way to recover my lost pics. Thanks
Didnt transfer with new phone.
by Haloman00000003 on 2018/12/05 04:42
None of my photos transfered with my new phone and i have to pay to recover them
Not user friendly
by bluestreak426 on 2018/12/04 03:02
Found the app confusing and certainly not user friendly
Deleted pics
by harold45679 on 2018/12/03 21:27
Deleted app, then redownloaded. Lost a ton of pictures.
Renewing Subscription
by Danville Hoosier on 2018/12/03 16:24
Am trying to renew my subscription, which is due 12/21/18, but cannot find where to do so.
Ads
by Chris gjkignds444 on 2018/12/03 11:38
You guys added video ads 👎🏾 and more ads are appearing
Where are my pictures??
by Samantha cadet on 2018/12/03 04:13
I been using this for quite some while now and it’s a great way to storage your photos but for some reason all of my pictures I imported in the app have just POOF...disappeared and I’m having trouble trying to find where they went and why they disappeared.
Upgrade
by cone06 on 2018/12/03 00:00
Nice app, but I don’t know why it doesn’t let me upgrade.
Do not bother downloading! It doesn’t work!
by Citygirlnyc on 2018/12/02 20:43
This does not work what so ever, yes you can upload photos into an album with a passcode...but what photos will appear? The world may never know, because every time I selected files to upload random images from my photos would upload instead, not even the same number that I originally selected. I tried deleting all images and start from scratch but the same issue kept occurring. Total waste.
Broken upload on iphone x 12.0
by SteveSwish on 2018/12/02 07:25
Import is dragging im half a dozen random photos from album instead of the ones i selected. Totally broken
No me gusta
by bestie18268546 on 2018/12/02 00:47
Las fotos no se importan al instante
Can’t fap ;_;
by Tomato_Mobster96 on 2018/12/01 18:46
Either the new update or DDD is breaking the app. 1 star for now lol.
Lost data twice
by Patitres21 on 2018/12/01 11:44
The app suddenly crashed and when I go back in all my data is gone. It has happened twice.
happybirthday
by thar that on 2018/11/30 16:35
thank
Keep safe
by roadruck on 2018/11/29 20:51
Very safe
Good
by Sul6an00 on 2018/11/29 19:01
🤙🏽🏃🏻‍♂️
Best app
by drw041788 on 2018/11/29 02:38
Aside from the ads this is a great app!
CBee35
by CBee35 on 2018/11/28 23:12
This is the most annoying app (pro Version)I have ever used. It s incredibly slow, crashes and freezes my iPad system. I have wanted to like it and spent considerable time and effort trying to get past its problems, but am finally giving up.
Excelente aplicación
by Morahu on 2018/11/28 22:51
Buena aplicación segura para guardar objetos
Purchased the premium package
by Yizzo56 on 2018/11/28 10:28
Purchased the premium package 3 times in 3 months and it’s supposed to last a year.. 75$ down da drain
Amazing
by NJMNZ on 2018/11/28 05:22
Amazing
terrible
by everythingistaken3201 on 2018/11/27 05:15
this app has lost so many photos and videos of mine it’s ridiculous!! don’t use it
Nope
by Trev raven on 2018/11/27 00:35
This used to be a great app. I understand playing adds on the free version. But every time I import into the app it will run an add mid import canceling the import all together making this utter trash and an aggravating waste of time. After 5 plus years of use I am just disappointed.
It’s great
by sjshbaba on 2018/11/26 07:27
It’s amazing bro
Sucky app
by SexyCia on 2018/11/26 04:29
This app is great at first but after awhile it will tell you that you need to pay just to get back into your account and have access to your pictures. So unless you’re looking forward to paying later on don’t get this app. It’s not worth it!!! And you won’t get your pictures back 😡
nEb
by PersonFromPlaceLand on 2018/11/26 02:34
It freezes a lot and it’s very slow when u upload a photo but besides that it’s good
Hsld
by ksjshdici on 2018/11/25 11:22
Private photo lock Good✨
Lydia500
by Lydia500 on 2018/11/25 10:29
Good job! I like this!! It’s wonderful!! Very good photo safe!!
Great until recently
by BatmanR1ses on 2018/11/25 05:19
The other day I opened the app to upload a couple photos, and every single one of my already saved photos have shrunken in format size for no apparent reason. No matter what I do, they won’t go back to full size.
Tech Support Non-Existant
by RDWharley on 2018/11/24 08:56
This is a phenomenal program in every way except for the tech-support they provide. You send a question and then you get a response asking you if they answered your question when they didn't even respond to the question. Cannot get any meaningful support which is very frustrating. Since my first review above, I’m going to lower my rating to one star and just say I will definitely try to find another program rather than using this one. I hope there is something that is comparable. It’s the worst technical support I have ever experienced with any program in my life. They seem to have absolutely zero concern for the users that find themselves in a situation where they might possibly compromise their photos. For some reason my photos were not being backed up properly to the cloud and I could not figure out why. All they could tell me to do was to upgrade to the latest version and then go in and turn my back up storage to the cloud off and then back on and it should solve the problem. It didn’t. I couldn’t even get a straight answer from them if there was a 5000 total limit on my premium account. Earlier I had been told that I could save up to 10,000 photos, yet my account it said 5000. Again they wouldn’t even answer that simple question or any of the other questions I asked. Since my photos were not backed up properly and there was damage on my phone. I was very concerned I would lose my photos. They could’ve cared less. I pleaded with their support to give me a phone number to call someone to try and solve the problem. They wouldn’t. The technician, Clara said she would try to solve it with me through email. After saying that she didn’t even respond to my email questions that I asked her. I’ve never seen anything like it. I finally emailed Clara back and told her I did not want to work with her. She said she would forward my issue to her manager. Never heard back from the manager either. It’s been a couple of days. Fortunately I was able to figure it out myself and do a workaround that seems to have worked. Aside from their complete lack of technical support, there are other problems with the program. Many times when I go into the program it would freeze up my phone. Also got when I would go into an album and select certain photos to download or move to another file, the screen would freeze when I would try to scroll through the photos. Did this consistently. A feature they used to have which was extremely useful would find duplicate photos and allow you to delete them. It’s very easy to get duplicate photos when downloading to the program. For some inexplicable reason they removed this very valuable feature. All it does is cause the users to waste a lot of space with duplicate photos! I’m very disappointed to say the least.
KeepSafe
by Jorge Mejia 🇲🇽 on 2018/11/24 06:07
Muy buena app bastante segura.
Good app
by tjarona on 2018/11/24 01:40
I like the set up of the app. Very easy to stay organized. I would like to see a faster down drag for files and pics. It is a bit unstable and freezes the the program and sometimes the entire phone when deleting files and pics from the source folder. For some reason most of the GIF files get shrunk down and hard to see although they are regular size from photo gallery.
Recovery of fully deleted videos and photos
by Hairy Peterson on 2018/11/23 07:51
I wish you guys had the choice to bring back deleted videos/photos after they are deleted out of the album and trash album. I mean I do pay for the premium version so there should be way more options for the ones that pay, rather than to just give us more storage. Thanks
question
by tubba0221 on 2018/11/23 06:45
if i upload pictures in this app , will i be able to delete the pictures off of my gallery on my phone & still be able to reach them from this app ?
Ok
by EliuteB on 2018/11/22 15:14
It’s good but it keeps telling me to buy premium
:|
by Awziix on 2018/11/22 12:32
Instead of keeping mu photos, this app is deleting them:| why ??
Secrets
by C-Mack,Baby on 2018/11/22 07:05
I love it...
private photo lock
by ydxng on 2018/11/21 13:27
secret photo vault
Because i don’t remember my password and i can’t change it
by cj322488 on 2018/11/21 03:20
I want to change it
Love this app!
by Yondre3000 on 2018/11/21 00:05
I really love this app very easy to import pictures..with security and peace of mind.
Best Thing Out There.
by Pa pa234322356 on 2018/11/19 20:27
ive only had this app for about 30 minutes and i can already tell im going to be using this for a long time. some of the things on it are just amazing, like turning your phone over takes you to another app and touch ID. i strongly recommend this app to everyone!!
Appreciative
by bcrainshaw on 2018/11/19 11:12
Find this app very useful and easy to use. Had the app for over 5 years and always seem to do the trick.
Loved it.
by jewel aurka on 2018/11/19 05:57
I just loved the app.
Cancel account
by kika1803 on 2018/11/19 01:05
How do I cancel the account without downloading the app? Very frustrated with this app..
This app is great but takes sooo much storage!
by LLAALLALAAKXJX on 2018/11/18 14:10
I have only lile 5 videos and 2 or 3 videos and I checked my storage and it took 4.38 Gb I dont know how that happened the videos are like less than 20 seconds so if you have lots of storage go ahead this app is great but if you have a little bit like 16 or 32 like me I have 32 don’t use this app, But its great just the storage part☹️
Buggy as hell
by giostudio100 on 2018/11/17 23:37
I don’t know what they did with the new update but it crashes when a pop up ad comes in while importing photos. Then it hangs. Then freezes my entire iPhone for 2 minutes. I’m sooo Ready delete this App.
Don’t use. Lose all your photos
by Batsugun on 2018/11/17 16:19
I had over 3000 photos in this app. I never deleted any. I opened the app and all my photos were in trash bin. When I tried to recover I got a notice I could recover for a fee. Don’t put anything you want to keep in this app. It will put it in the trash bin and then try to get you to pay to get your files back. BLACKMAIL app. Don’t use it!
Was cool
by ICANARMY on 2018/11/16 09:25
They gave all sorts of options. I uploaded many photos. Now i have to pay to “remain upgraded” (Meaning I have to pay not to be downgraded) or lose the photos I've stored because they decided to change their format. Absolute BS. I shouldn't be forced to choose between paying or losing the memories. Ironically they call it “keep safe” and now I lose these memories entirely because there is no way I will spend money “keep safe” what you promised to keep safe in the first place. I should have at least been given the freedom to retrieve my memories first.
Love it
by dedecoooii on 2018/11/15 20:57
Very safe
Too many ads
by yeehawguy78 on 2018/11/15 07:06
Used to really like this app, then they done made it to were you couldn’t do anything without watching a 30 second ad, smh.
Mad
by masonryan712 on 2018/11/14 15:46
You guys did the update and I no longer can even get into my account and I know my pins correct it’s the same pin for everything and now I lost all my photos
Don't trust this app
by Poker bulley on 2018/11/13 01:37
Uploaded pic and video and now they are gone forever!! You are better off with the google photo app. Don't trust this app for secret photo
My only problem is the ads and not in the conventional way
by Tfhgdrhdsdggdrtg on 2018/11/12 22:55
I own an original iPhone 5 and when the ads begin to play either my phone or the app bug out by strobing what I assume is like every menu won the app and gives me a black screen for an extended period. If I wait long enough it'll sometimes play the ad and I can move on but occasionally I have to reboot the application. Other than all that very happy with this app, long time user, and I can say that this is the best hidden photo app available!!!
Ha ha
by comedyg on 2018/11/12 03:56
It’s amazing
Started off great...
by R'DEll on 2018/11/11 02:33
The app has great potential if it did what it’s intended to do. I have been attempting to upload videos/photos for the past week (even contacted support) and nothing is happening. The app pretends as if it’s uploading and then BOOM💥 nothing happens. This is the reason why I cancelled the premium service. Please fix SOON and I will then revise my review.
We'll Design easy to use
by Duv-123 on 2018/11/10 16:46
This app is very easy to use. Great development of this happy. It's to good to be true now I'm skeptical.Good app though and though. Thank you and a thumbs up.
Well worth 25 bucks a year!!!
by KnowledgeSPower on 2018/11/10 09:44
Without a doubt, this is the easiest and most comprehensive photo vault like app I’ve ever used. Simple to learn, easy to secure and space for a days!
Love it!
by litedf on 2018/11/09 13:52
Love being able to keep up with important documents with Keepsafe!
Can i have a one time chance to get my deleted pictures back
by Pics back Pls on 2018/11/09 03:04
i want to get my deleted pictures back without paying, i just don’t want the premium or whatever, i want my old pictures
Great
by golpari92 on 2018/11/08 17:24
It’s amazing 😘😘😘
Multi device
by Joeshmoe21 on 2018/11/08 05:48
Sooo it works great to protect pictures, but it doesn’t do a very good job syncing across multiple devices... on top of that, I wish there was an option to mass select photos and export them
Unwanted billing
by Josiahn22 on 2018/11/07 14:41
Started a free trial for the premium just to see how it is. After it ended I got billed $25 to keep it for a year, without my consent. They won’t refund my money either!!
Terrible app!!!
by fffuuucccccccccit on 2018/11/06 15:18
I think it’s absolutely awful to hold peoples pictures back until they pay to upgrade!
App won’t save pictures
by Duceis22 on 2018/11/06 03:03
App won’t let me save photos to vault please help me!
Excelente app
by baxo81 on 2018/11/06 01:22
Muy completa y la versión paga es muchisima mejor tiene características que valen la pena.
Tt
by if9si on 2018/11/05 21:24
I love it
Ads
by Bfhahahgqb on 2018/11/05 04:59
The advertisements get in the way every time I try to see my pictures
Simple usage
by Papaa Ray on 2018/11/05 00:30
It’s simple to use and very protective.
Love the app
by dollars dollars on 2018/11/04 15:11
This is a great app to keep pictures or videos safe. Just add the pictures you want to keep safe or keep secret.
I need your email
by forgodsakejustpostthereview on 2018/11/04 12:09
Hi, How can you not possibly leave an address for questions or inquiries making it a must to reach you through a rate here! I need to know when does my subscription ends please.
Videos
by Tboogie7 on 2018/11/04 01:21
At times the videos do not open for viewing which is very irritating!!!
Looking for another App that works all the time.
by NYC DON on 2018/11/03 13:54
I paid for the premium service. The first 6 months were great. Then came software update and the App is spotty. I can’t accept spotty service when I’m paying for premium.
Safe
by Charles Kombo on 2018/11/03 02:09
I can now leave my phone with kids knowing that they cannot see stuff that’s meant for adult,thanks for great security.
y
by yuvuf on 2018/11/03 02:01
😝
Best Secure photo app
by BBK 1000 on 2018/11/02 17:56
I’ve been using this secure photo app for years and it is the best if you have a spouse who does not need to know your private life, I love the tilted down security that automatically closes the app in case you have a surprise visitor if you lay it forward!!
Find another solution
by Blacksteve13 on 2018/11/02 10:57
Been using this app for a few years and it has always been pretty good to me but the last 4 months have been pretty awful. I haven't been able to add and photos or videos to the app for about 2 months and opening the app has been freezing/ lagging the phone for the last 4 months. Developers have released updates but none of them actually solve problems. I have almost 1 k photos and I pay for premium. You'd think if you pay for the service you'd be able to use it but you can't. If possible. I would give this app 0 stars in its current state because it's unusable but would give it a 4 if it goes back to it's original usable state. If possible please find snuggery another app to those reading this
Do NOT Use This App!!
by K1ng tee on 2018/11/02 04:21
I would give this app negative zero starts if I could!!! I’ve owned an iPhone since iPhone original and this is my first time writing a review ever!! That’s how much keepsafe has angered me!! People need to know that this software is crap!! I’ve had their service since 2013 and it deleted my photos little by little throughout the years. I finally see 0 photos, there’s just boxes where the photos once were. Customer service is a joke. They told me I lost my photos because I wasn’t updating the app. Which is pure BS. I always updated. There’s another photo lock app that I’ve had even longer and ALL my photos are there. Customer service pretty much just told me, too bad. I have proof of it as well. I lost 200 photos DO NOT trust this app. Look elsewhere or you’ll lose your photos.
Liiiiiiiiiiiike
by Majed...MR on 2018/11/02 01:13
👌🏻😍😍😍😍😍😍👌🏻
Won’t let me put in pics
by jooogey on 2018/11/01 18:08
Literally got to put one thing in I bought premium and now it won’t let me put in anymore of anything
1 is the lowest allowed
by WhiteK2019 on 2018/11/01 12:29
I had signed up for the basic free plan. But was still charged for the $23.99 which is the annual premium for the premium plan. I emailed the support team and explained the situation they basically told me “yes, you have the basic plan.” And did not explain why I was still charged premium. And why I had to pay $23.99 if I am NOT using the premium benefits. I will be uninstalling this app. I do NOT recommend KeepSafe.
Great app for storing sensitive documents pics and info but.....
by Mikeyasdfg on 2018/10/31 18:21
App locks iPhone X the phone freezes up. Tried updating no change. Please fix this problem. Also crashes a lot. Will freeze up the phone for a minute. 80% of the time. Other times works ok?! Seems to just do it on iOS and iPhone X. iPad ok and android ok. Love the App but it is a real pain when it doesn’t work. Hope this helps and reaches the Dev team.
Easy to use
by SoldinSeattle on 2018/10/31 15:23
Securely keeps things from prying eyes
Needs updates
by J.C. Gregg on 2018/10/31 15:15
When the last iPhone update came out I was not able to open KeepSafe. Now that I’ve gotten the update from keepsafe all my pictures say “downloading.” I know cannot access my pictures. Do not trust this app with any pictures. They will get lost.
Fantastic but... not
by RoA(one and only) on 2017/12/14 13:57
This app is great for storage! You have the option to choose a custom color scheme for the display theme and choose between grid or mosaic display for media files in your albums. The app is compatible with photos, gif files, and videos. And the options to save photos/videos to your phone, move a file to a different album inside the app, and select an image as the album cover(s) are all wonderful features. And the option is given to delete files from your phone’s photo library once imported to help clean things up. The downfall, though, happens when uploading a video. Videos take a century and half to import. Understandably, they are larger files (especially when considering length of time) but it should take eight hours or longer to load. Importing videos seem to freeze the app. While you can still navigate in it, you cannot import anything for hours and hours when importing a video (even if it is ~20 sec) because the... well, I actually know WHAT it is but it’s inconvenient. All I can say is that the app is great. Except for this one critical piece that it claims to support. A couple other things: 1) It would be nice to be able to crest an album within an album. 2) It’s a bummer that the timer lock screen is no longer available. And even when it was, there wasn’t a slick way to discreetly add the feature to use Touch ID when using that lock.
Nice app but not great
by julianleighton on 2018/01/18 04:35
The app is great it lets you save a bunch of stuff, has a bunch of features like taking a picture of break in attempts, fake pin, fake albums, lets you personalize it as you wish, pretty sure it has a big storage. The only huge problem I have with it and that’s making me unsubscribe my premium subscription is that it takes extremely long to import big files like videos. And when I say extremely long i don’t mean an hour or 4. I mean days and weeks. I could try to import videos and they would never import. After weeks of trying. The app backs up automatically which is great but what’s the point of it if big files for some reason never get backed up. I’ve had this large videos in the app for months and they never finish being backed up. I’m not sure what the problem is but it’s really annoying. I purposely bought the premium subscription to be able to have a lot of storage and not have problems like this. But for sure it was a waste of money since it’s such a problem to import stuff and get them backed up. Other than that like I said the app has some great features just for sure don’t download it if you’re looking to save large videos
Excellent free app, high res storage
by Todd's Mac on 2018/01/19 01:40
Of course there are ads but they are not bad. Actually I don’t know who the average subscriber age or interest but I do know game apps are not for me. Speaking toward a few of the ads. Actually If I were in advertising I’d go for background checks, tracking devices, adult oriented play items etc. I’ve hit my limit on storage & I always try to respect the efforts of free app ads. My only complaint is that I saved video & it’s only accessible as a pic now. I realize it’s possible that I could have possibly changed the format prior to saving BUT I’ll also say I did depend on the app to act as a stand-alone safeguard for my videos and the only thing I know for certain is that even if I transfer the videos I have definitely lost the ability to VIEW VIDEO, only the initial image. Second, this is NOT true for all stored videos, only a particular related set. Odd thing is, it still shows the individual playtime on each referenced video
Was great, not just crap..
by mcbaer on 2018/04/24 02:10
This app use to be great; It did what it was intended to do.. keep certain files private. But then they went and added this “Shared” album crap. If I wanted to share the kind of files I’m using the app to hide, then I would just upload them to Google Photos or something. Also you can’t “copy” a file from one album into a “new” without it creating that album as a shared one... I DO NOT WANT to SHARE files so stop trying to force the crap feature onto paying users. And why cant I copy files to “non-shared” albums? I like to make a copy to a non-shared album so I can edit it, and keep the original where it is. And you can’t “delete” shared albums, also if you try to leave the album (being the owner) it locks the app up. They should have left this app along, and added the “share” option to another separate one, or make a option to turn off all share features. Again, the app was great now it’s just crap.
It’s slow
by warrrning on 2018/08/01 05:05
The software lags I have two phones and the video and photos that I have saved on one phone will not transfer over to the other phone that I have keeps saying is saved on. Both phones have keep safe on it however keep safe does not function the way it supposed to. I don’t know what they do every day but it is not business. This is a software that has a lot of potential however it lags when it comes to loading and transferring files to upload to the keep safe cloud. For file transfers. I believe that it’s very possible that the software that keep safe is using is very slow and I are their servers. Causing the lagging In the uploads. Also 5000 photos is very middle I was once introduced to them and offered 100,000. However they were unable to make it stick on my account. As I stated before the potential is there but the software they are using is very outdated
THIEVES
by RCA ))) on 2018/04/26 19:01
Be warned: DO NOT SUBSCRIBE TO THEIR SERVICES!!! They scam you into buying a full year subscription instead of a monthly one which you originally think you signed up for. But then you get a receipt for a full year payment!!!!! They think it’s alright to trick you into a full year fee through their monthly services. I am very confused how this is at all acceptable! I didn’t use the subscription for more than 15 minutes, so I contacted their customer services to ask for a refund, yet they were vulgar, and unhelpful in all aspects. All they think about is money and they don’t care whether or not you are happy with what you get. From the bottom of my heart, DO NOT BUY INTO THIS APP! They will scam you and not help you. They will scrape any extra dollar and not care for their reputation. Is this what you want to buy into? I bet you don’t want that! So leave this app behind and move on to something better, because all you will find here are dollar craving, customer abusing and power thirsty thieves.
BEWARE!!!’
by dannjy on 2018/02/17 18:34
The app works okay but every time you open it they ask you to upgrade to their premium service. Usually, at the bottom of the screen, in very small print, you can click “no thanks”. Recently I opened the app and the small print was NOT there and I couldn’t get to my content and I could not get out of the screen. Some how I purchased the premium lifetime subscription by accident. I immediately contacted them and asked to cancel it and process a refund. They replied immediately and advised me no, they won’t process the refund. They advised there is a 3 step confirmation before a purchase is made. I did NOT receive 3 steps to confirm a $149 purchase. I contacted them again and heard back a few days later. It was the same response from the same person. Their replies are scripted responses sent to all customers and have not attempted to address my concern. If you use the basic app beware, they will trick you into purchasing their premium service.
Used to be great...until it wasn’t
by Robert.Casad on 2018/04/25 21:56
I’m a “premium” member, have been for a few years, and this app has totally gone down hill in the past year. This app used to be fantastic for photo and video storage, a great UI and super responsive. I could get my photos to sync across my devices and they even offered a Mac app. One day the Mac app disappeared from the App Store, and they stopped updating it. It became very buggy very fast. Then I upgraded to an iPhone X. Now, with iOS 11, the app is constantly locking up my phone, forcing a hard reset. On top of that, if I add photos and then delete the app and redownload it, even days after the photos are supposedly uploaded to the “private cloud” the photos are gone. Not synced to my iPad or other devices, just gone. I’ve contacted the support team about this and their only solution was to delete and reinstall, which obviously doesn’t work. Very disappointed in an app that used to be worth paying the yearly fee for.
Majorly helpful...but now..
by Seriously¿ on 2018/02/17 07:45
I’ve used this app for a long time now, and have been a premium member for what feels like a year. However most recently I’ve found I can no longer upload anything to any of my albums. I checked my space thinking I had finally used up all 5,000 spaces, but I’ve found I’m only just under half that, and have plenty of storage on my phone itself as well. When I press the plus, and select “import”, I can select pictures and videos I want saved in the vault, but when I press the button to activate the upload, nothing will happen. The photo album closes but nothing gets uploaded. I’m hoping it can be fixed with a simple update, I’m not wanting to have to find another app for this, I love this one.
September 17' Review
by ToBeKniceley321 on 2017/09/29 16:33
App free version lets you have a free month of 'Premium' version features at first. Afterwards, switches to 'Basic' unless you pay a fee. All files are also stored on a private cloud in Premium & you can also select & delete album cover photos. Basic let's you store photos on a camera roll & put in albums, but premium allows locking individual albums & condenses files. Adding a passcode to the app & editing the layout colors is included in both versions. Saving pictures to the app is too simple, requiring simply to select wants files while in your camera roll & click lower left to send/forward & choose the KeepSafe icon. This is the only app of its kind that I've used & have no other to compare it.
Used to be nice...but not anymore! Expensive!
by CesarGv21 on 2018/10/04 06:49
Overall I used to like the app. Been using it for almost 2 years. But it’s been NINE months that I can’t import anything! It crashes the moment y press import or it freezes and then closes. There’s been a dozen updates, but none of them fixes the problem, im fact, it’s gotten worse! So sad, moreover when I have Premium for 24 dollars a year for an app that just doesn’t do the trick. Even more, the function to recognize duplicate photos was removed some time ago, it was such a great feature, too bad it was removed. I have an iPhone 6S, it used to work fine, now, it’s more of a hazzle than a tool. Smh... I really hope that the bugs were fixed, but their only answer is “restart your iPhone” but it simply does not work! I’m not one to give away money like that, so, of course, I’m not renewing mu subscription!
Saved pics
by Timmy township on 2018/10/04 22:59
I absolutely love this App. But I’m thinking about changing to something else because of the fact that I have to pay for the second line of protection. I like when I go into the app it shows a lock but no pick. Then you have to put in a another password to get into the pic. Then when you export a photo from the camera roll it ask you if you want to delete it from the camera roll. That’s what makes this app awesome. But in order for you to have it you have to pay for it. So I’m currently looking for other apps similar I’m sure there’s more out. I will keep this for now
Keepsafe...
by Rickissick209 on 2017/12/15 07:19
I love using your app and been using it for quite a few years now and became one of your pro members and enjoyed it but there’s been no new upgrades it’s been very plain nothing really new for what I spend a year I hope you make some better improvements with the way it looks and operates and saves nothing ever xtra to do in there except save and replay, my wife doesn’t even go on much and doesn’t really get into the commenting you have in there as well, very plain and boring not exciting all the time, I might move on soon if there’s nothing drawing my attention there. Thanks -loyal consumer
The app is handicapped unless you want to pay.
by Jo mama123 on 2018/02/15 19:24
The app is great looking, Fast, responsive and easy to use. However the problem arises more when you want to delete files from their cloud services (which automatically upload without asking ahead). Unfortunately the customer support contact section doesn’t properly work at the moment, it just constantly requests for you to update even though the latest updates already installed. So while I’d love to recommend and use this app myself, I plan on deleting it as soon as I figure out a way to delete my files from their cloud services. Keep in mind this review is based off of the free model. I’m sure you may have a better experience if your willing to pay the monthly, yearly, or lifetime plans.
Eh...
by [Insertuseralias] on 2018/02/23 13:42
This app has been fantastic for me since I started using it about a year ago... but the app doesn’t seem to always work properly after upgrading to an iPhone X. Without fail, the app freezes on me and makes my entire phone non-responsive (or extremely slow to respond). Once I shut down the app, the rest of my phone returns to normal speed/functionality. Not sure what the bug is, but I really hope it gets identified and fixed so I can access my content again. Still giving it a 5 star since I don’t expect this issue to be a permanent thing.
Love the App. But Apple is limiting them! (Mad face)
by TJ BabyDaddy on 2018/08/16 14:18
I have been using this app for years! Absolutely love it and the new features that keep coming out. I am a paid member. And it is well worth your money! However I just updated and Apple’s “New Laws” state that in section 1.1.6 that there can be no “false information” and therefore we have lost the secret Door function. Shame apple. It’s a feature I pay for and I want it back!! Change section 1.1.6 of your guidelines!! Or find a loophole KeepSafe! Either way, 10 stars if I could. Keep up the great work KeepSafe!! You are one app I love to throw my money at!
Do NOT Use This App!!
by K1ng tee on 2018/11/02 04:21
I would give this app negative zero starts if I could!!! I’ve owned an iPhone since iPhone original and this is my first time writing a review ever!! That’s how much keepsafe has angered me!! People need to know that this software is crap!! I’ve had their service since 2013 and it deleted my photos little by little throughout the years. I finally see 0 photos, there’s just boxes where the photos once were. Customer service is a joke. They told me I lost my photos because I wasn’t updating the app. Which is pure BS. I always updated. There’s another photo lock app that I’ve had even longer and ALL my photos are there. Customer service pretty much just told me, too bad. I have proof of it as well. I lost 200 photos DO NOT trust this app. Look elsewhere or you’ll lose your photos.
Not what I thought it would be
by Bellalior on 2018/10/07 03:09
This app only locked out my pictures and photos on that app not on my actual camera app. It kind of disappointed me because I don’t like when people can see my camera roll. Not because I have anything inappropriate but because I just don’t like it. Anyways I got it because I thought it was going to lock out the actual camera app and lock my camera roll but only I could get into it. But no, it’s just a separate app that locked them out. So what is the point of the camera app if you just have this app. Anyway I loved that they made one just in case but I thought it would connect to my camera app. Good job though.
Easy to use
by Embesu on 2018/01/21 17:18
Very easy to move pictures in an out of its albums. The minute you click away the app closes. I like that I can put pictures of my prescription medication bottles, passports and other personal documents in there as a backup and for reference. Also I put pictures of my young children that I don't want apps that access my photos to have access to. It's very hard to have privacy with iPhones and other devices in this age. Everything is very public. This app seems to do pretty good job of keeping some things personal.
Carry copies of everything that's valuable
by vectorbabe on 2018/09/22 12:58
Keepsafe is for much more than keeping personal photos photos away from prying eyes. (Remember the office Christmas party?) I've took pictures of all my insurance cards so I don't have to carry the originals. Then when a doctor's office asks for the card number I just take out my phone and open the app. Same with credit cards, drivers license, passport, and serial numbers of computers and electronics. Of course the double password security helps me feel comfortable about saving this info on the IPhone. I can even store documents such as PDF files. And while the free version is great, there are incredible features on the premium plan. For instance, let's say you're suspicious that your roommate might be trying to get your credit info. With the premium plan Everytime someone enters the wrong PIN Keepsafe records when it happens as well as taking a stealth picture Brilliant!
Find another solution
by Blacksteve13 on 2018/11/02 10:57
Been using this app for a few years and it has always been pretty good to me but the last 4 months have been pretty awful. I haven't been able to add and photos or videos to the app for about 2 months and opening the app has been freezing/ lagging the phone for the last 4 months. Developers have released updates but none of them actually solve problems. I have almost 1 k photos and I pay for premium. You'd think if you pay for the service you'd be able to use it but you can't. If possible. I would give this app 0 stars in its current state because it's unusable but would give it a 4 if it goes back to it's original usable state. If possible please find snuggery another app to those reading this
3 or so year subscriber now cancelling
by godhatesfigs69 on 2018/03/23 08:43
Emailed their customer service team requesting info on accessing KeepSafe files from an iOS backup on my external HD. Mind you, these files are what’s left after I updated the app a year ago and somehow managed to wipe out my entire library. Initial CS rep was no help, telling me only to update the app and contact them once again after I did so. After I requested to speak with someone else, I was again told to update the app in order to get any help. Here’s hoping someone more helpful @ KeepSafe is reading this and reaches out. I am thoroughly disappointed in their CSR team and the company as a whole. Canceling my subscription
Great app! One question!
by ÍSHÃDOW <ÂERØ> on 2017/11/05 02:57
I love this app! It saves your photos into a private cloud, and gives you complementary premium! Premium allows you to save 5,000 photos to your Keepsafe! The fake passcode is awesome too. But I have one question, what happens to your private photos when you don't pay for your premium? I deleted all my private photos from my regular camera roll so I can't get them back unless I export them from Keepsafe. If I lose my premium, will all my photos erase? Because they're also special photos.
App doesn't work
by ACL@ACL on 2018/09/22 12:14
My photos are missing from inside the app that I didn't delete them. The buttons on the app don't work. I keep putting in trouble tickets and sending emails and don't get any responses. I got a response twice saying please type your response above this line or put in a ticket through the app. I can't even put in a ticket through the application. I send emails to the support and still get no responses. The application takes my money for an app that doesn't work and I have premium. I called Apple to try to fix it but they said it's a third party app and I must go through them. I should have saved the money and tried another application because what I'm issuing for doesn't work and has lost all my photos.
Import troubles
by lw572 on 2018/05/24 13:22
App is great for storage but could use improvement. I’ve had this app for a while now and recently there have been some issues. I have an iPhone and whenever I try and import photos either an add will immediately pop up causing the import to stop or the photos simply will not import after selecting them from my gallery. Trying to import photos has become a hassle. In order for the photo or video to import I must attempt to import it several times. This needs to be fixed. Other than that the app is good for storage. This issue must be fixed in order for the app to be effective.
App keeps crashing lately
by 😜😜😜😜😜😝😘😚😘😒😝😔😒😔 on 2018/01/15 00:36
I’ve been using this app for about 3-4 years now and it’s been nothing but great. I like that it allows you to keep photos you may not want everyone to see locked by a pin. It’s been great as I said but lately it has been crashing. Every time I open the app and try to type in my pin I get about 2 numbers in and it just crashes. This problem has just started after it was updated and I hope that it gets fixed because I would hate to lose all of my pictures.
No problems until recently.
by Dont write reviews often. on 2018/08/01 14:40
This app is great. Simple and easy to use. Only issue I have now is not being able to log in to my account. I click on forgot password and a message appears stating something like to keep the account safe, they will send the password reset in 15 mins to my email. I’ve tried this several time and still have no luck. Today I tried and have been waiting for the email for over an hour. I haven’t been able to use this app for a few weeks now.
Best photo storage app
by TheRainbowTurtle🐢🌈🦄 on 2018/08/21 15:03
I have a lot of photos on my camera roll of text convos with me and my boyfriend plus a few photos with him and I didn’t like the fact that someone could see them. So when I discovered KeepSafe, it was a lifesaver and I love KeepSafe’s security system because you can add an extra password to your personal photo albums plus a fingerprint and a passcode just like you would on your iPhone. I would not make any changes to it at all.
What happened to this app
by justshell81 on 2018/07/24 00:26
Loved this app for the longest time, even upgraded to the premium. That was until about a week ago. For some reason it will not transfer from my phone to the app. It has been a week and it still shows 13 files loading. I have emailed customer support and even sent them screen shots but the best I get is to clear the app so it is not running in the background, then open the app and wait 30 sec before entering in the pin. Guess what, your right nothing. A week since I sent my first email and still do not have the issue fixed or even attempting to be fixed.
USED to be good
by Samuraisarra on 2018/04/24 12:13
Will glitch and kick me off the app often over and over. Use to have a feature where they would delete a photo if you uploaded it twice so it would save space (cause why do u need the same photo saved 1,2,3 or 4 times) and they removed the feature and will not bring it back. Also sometimes it will upload all of my photos then won’t delete them from my phones camera roll, then I don’t know which photos are uploaded and then I’m uploading some photos twice and then there’s no feature to delete the double uploaded photos!!!!!!! I really don’t like this app anymore
It's great except..
by @RikRipper on 2018/04/13 16:46
This app has been crashing my entire phone since about November 2017. It happens when I upload photos. It seems like a bug that hogs all the RAM in the phone and stops any and all operations until I force reset the phone. It also doesn't sync my photos across my devices. The storage management is inaccurate and has no actual function to help you control what's saved on the server and what isn't. It will say everything is backed up but the items don't appear on the other devices. This app used to work like a charm, but things have been going downhill over the past year.
Good place to store stuff but it’s slowing down
by Punchy123 on 2018/04/11 13:44
At first, uploading images was super fast. I like the option to delete the photos from your phone after they have been uploaded. But now it’s taking a much much longer time to upload the field and even longer to delete. I’m not sure if this is because of the number of existing files? I would be more than happy to pay for the yearly subscription, but this slowdown is going to be a game changer.
Using the app for years
by Dezido on 2018/03/13 03:38
I have been using Keepsafe for many years now. I can’t even count how long! I use the free version and it is just enough for me. I’m sure the subscriptions are awesome too. I use the app to hide my weight loss photos because to me, that’s embarrassing. I also hide my medical photos, because that’s also no ones business. Thank you Keepsafe for securing my private photos and sorry I didn’t do a review earlier.
What's happening with the backup?!?!
by LilianRF on 2018/04/04 11:07
I have the app for a really long time and I love it... BUT I started to notice that cloud icon on my files and when I went to see what was happening the app is doing the backup on the cloud on its own, the backup toggle is off, the delete button keeps flashing and I can't click on it, that's private things your app it's uploading without my consent and I'm unable to delete for some weird reason. I don't even have a premium subscription. I hope this issue is fixed soon because the app was supposed to be safe and not do weird things like that.
Amazing App!!!
by Totalfred360 on 2017/10/31 16:45
I don't have any problems having the app! It saves my stuff even when I don't have the app on my phone. I love the app. Very useful:) I’ve had it since I was young in age & still keep important stuff in there & it saves everything like iCloud. The iPhone X comes out which mines I will have to download KeepSafe again & I won’t have to worry because this amazing app keep my important stuff safe & in the cloud! Great app download it ASAP!
They don’t refund // bad service
by Jarold Eastman on 2018/03/31 11:18
I accidentally subscribed to the one year premium account because I have an IPhone with Touch ID and I accidentally clicked one of their ads (also you get ads like crazy you can’t avoid them if you don’t pay) and after I clicked the one year premium (which said it was $1.99 and they charge me $24 at once not monthly like they said) I didn’t want the premium so I double clicked the home button to close the app but I had the option to pay with Touch ID and it charge me $24 not $1.99 and they say hey can’t refund any money, and now I’m stuck with this premium plan for a whole year and I’m not even gonna use it
Great app Overall, BUT
by freetyrant on 2018/02/12 21:54
the advertisements block a key function. When you transfer photos unto the app, you’re given a “Do you want to delete the photos from the phone” type of prompt. This is great but before you can even choose anything an ad pops up in your face. Then, when you come back to the app the option is gone and you have to figure out which photos you transferred. If this gets fixed then 5 stars will be no issue!
Perfection
by dancingQ24x7 on 2018/03/24 07:41
I’ve tried a few password protected file saving apps and KeepSafe is the best for me, and here’s why: - excellent feature set even for the free version. - clean interface, easy to navigate and move things around. - simpler password methodology than others I’ve tried. - I like that you can have two separate passwords for two different data sets. - automatically logs you out when you switch away from the app - has some back editing features, which were non-existent in other similar products. The only negative I could say is that it doesn’t have a dummy icon like some others do (for example some of these apps masquerade as s calculator, or some other innocuous item). But for me this is no big deal at all.
My only problem is the ads and not in the conventional way
by Tfhgdrhdsdggdrtg on 2018/11/12 22:55
I own an original iPhone 5 and when the ads begin to play either my phone or the app bug out by strobing what I assume is like every menu won the app and gives me a black screen for an extended period. If I wait long enough it'll sometimes play the ad and I can move on but occasionally I have to reboot the application. Other than all that very happy with this app, long time user, and I can say that this is the best hidden photo app available!!!
It's so-so.
by Joe's Juke Box on 2018/03/31 02:47
Since I had the app and paid for the additional storage, I've lost pictures as well as video. The back up is extremely slow. When The app upgraded, it Wiped all of my pictures and videos from my cell phone. When I log back in and re-downloaded the pictures, several pictures and videos were no longer there. I love being able to upload pictures without opening the app but it's inconsistent. Because of Apple updates, the app does not work. Right now, I'm in the process of backing up the app on my Mac and it doesn't work.
Love the app but im having some issues
by Dirtymike andthe boys on 2018/01/31 02:06
I have my account but every time i try to sign in it wont let me. It tells me it cant reach the server and to check my connection, I have unlimited high speed data, and i have my best wifi plan and neither will work. I deleted and redownloaded the app, turned my phone off and on, and put it on airplane mode and turned it off to reset my connection. Please help
Ugh!!!
by TeXas WrAtH on 2017/12/09 02:38
I’ve had this app for about 3 years now. It’s been great, minus a few bugs here and there. But.....now it’s a bloody mess. Can’t access anything anymore without it crashing. I’m going to give it a little longer, if the corrections aren’t made soon. I’m looking at other options. Well I’m going raise the star level to 4. And if all goes good, I’ll bump it up to 5. They seem to have worked out a lot the bugs.
False advertisement/ gimmick?
by Kai Dab. on 2018/10/30 00:41
While using the free version I was told I had several “break in attempts”, and photos had been taken of whoever was attempting to get into my keepsafe. Below the alert it said to upgrade to premium to access this feature. Obviously someone unknowingly attempting to get into my phone, let alone personal app peaked my curiosity so I forked over the $ and now this feature is not shown anywhere at all. I even entered the wrong password 3 times to test it and received no notification let alone ability to view the picture(s) it claimed to take. If that really is a marketing scheme that’s incredibly shifty.
Great, but has an annoying bug
by Darth365 on 2018/04/10 21:51
I’ve used this app for a couple years now, and I have had an amazing experience with it. However, as of recently, I noticed that KeepSafe is uploading photos to the private cloud, even though I have the private cloud TURNED OFF. I turned off the private cloud to save some bandwidth on my phone, but it just doesn’t stop trying to upload my files. I hope there’s going to be a fix on the way..
great app simple to use
by philippb42 on 2017/09/27 21:28
I have been using this app for many years now. It contains a mix of important documents that i want with me when traveling, photos of my girlfriend and embarrassing pictures of my self. The fact that it syncs picture offline is super important to me. Don’t want to be on a plane looking Up your documents and figure out you need network to make it work.
Needs an update
by 93MAV on 2018/12/09 01:49
Love the app and the privacy of sharing pictures with others. The only thing is that there are a lot of bugs and issues that need to be fixed. For example, the shared album doesn’t fully show all the pictures to the person you share it with. Another issue is that no matter how many times you try, you can’t get all the pictures to back up, whether it is on WiFi or LTE. I’d recommend this more to family and friends if they can fix the bugs and issues.
Picture Zooming Not working (June ‘18)
by JuFeels_ on 2018/06/17 15:26
There is a problem where some of my photos appear really small in the middle of the screen and when I double tap the photo to zoom in it only zooms in very little and the photo won’t fit the screen properly/fully. Hopefully Keepsafe can work on the zooming in and out of photos feature so it seems fluent and the photos fit my phone screen properly. Ps I’ve had this app for 2-3 years and have had this issue through iPhone’s 6-8.
Doesn't work now
by DWC69 on 2018/06/21 02:07
This thing work perfectly for quite a while. But now you can’t move any photos or videos into it anymore. Not much value there. I tried working with their tech-support, but they kept asking me the most simple questions it was ridiculous. No real help. And everything was by email. So you would ask a question and 24 hours later get a response. The response was typically a very simple question they should’ve known the answer to. You respond to that and they send you another answer and it’s 48 hours later but nothing has been accomplished.
Pretty decent app
by SpiffChris on 2018/03/25 07:48
Like the layout of the app and how simple it is. Only issue is all of the ads constantly popping up when you open or close albums and when you start a slideshow every 2 or 3 pictures is an ad. Photo storage that goes to the cloud is limited to about 200 pictures I think which isn’t very many unless you wanna pay for more. Other than that I’d highly recommend
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App name
secret photo vault - Keepsafe
Description
Download Keepsafe to join the millions of people who have entrusted over a billion pictures to Keepsafe: the most popular photo locker and album vault app. Keepsafe secures personal photos and videos by locking them down with PIN protection, fingerprint touch ID, and military-grade encryption. It’s the best place for storing your personal pictures and videos. With Keepsafe, you can protect your privacy, secure your photos, and save phone space. Use Keepsafe for: - Preserving special memories - Storing family photos - Protecting copies of your driver’s license, ID cards, and credit cards - Organizing important documents What makes Keepsafe different? • Award-winning photo locker, with over 70 million users • Beautiful design and UX. Easy to upload, view & organize photos • Smooth scrolling for photo viewing on all devices Basic Features: - Phone and tablet support - Simple interface - Easy-to-use PIN pad access - Photo backup - Custom albums - Full-screen and slideshow viewing for photos and videos - Integrated camera for taking photos directly in Keepsafe - Safe Send for sharing pictures for a limited time from Keepsafe - Syncs images and videos in Keepsafe to all of your Keepsafe installations on any platform Keepsafe Premium’s Exclusive Features: Manage Your Photos • Album Lock: Assign individual PIN codes to access particular albums • Private Cloud: Stores up to 5,000 items in Keepsafe • Space Saver: Compresses photos and saves originals to the Cloud • Trash Recovery: Retrieves photos you’ve mistakenly deleted Personalize Keepsafe • Ad-Free: Keeps your photo-viewing experience distraction-free • Custom Album Covers: Sets album thumbnails to a specific image ======================== Help & Support Problems or questions? Visit Keepsafe’s support site at https://support.getkeepsafe.com/hc/en-us Send a ticket from inside Keepsafe (best for troubleshooting) Contact us at support@getkeepsafe.com ======================== Keepsafe Premium Subscription - Payment will be charged to iTunes Account at confirmation of purchase - Subscription automatically renews unless auto-renew is turned off at least 24-hours before the end of the period - Length of subscriptions: one month & one year - Account will be charged for renewal within 24-hours prior to the end of the current period, and identify the cost of the renewal - Price of subscriptions: one month - $9.99 dollars & one year - $23.99 dollars - Subscriptions may be managed by the user and auto-renewal may be turned off by going to the user's Account Settings after purchase - No cancellation of the current subscription is allowed during active subscription period - Any unused portion of a free trial period, if offered, will be forfeited when the user purchases a subscription. ======================== Links Terms of Service: https://www.getkeepsafe.com/policies/#terms Privacy: https://www.getkeepsafe.com/policies/#privacy Keepsafe Basic is ad supported: http://bit.ly/1M3HmAc
Refund
by 148272639 on 2018/12/11 22:48
I need to get a refund and cancel my subscription and can’t find any other way to get in contact... I haven’t used this app in a long time and didn’t knw I had put in on a yearly charge
The app does not work correctly
by Lorivette on 2018/12/11 11:38
The app does not save my pictures. It closes when I’m trying to save and it always saying that there is an error.
Love this app
by Texasbelle25 on 2018/12/11 06:40
I love this app it’s perfect
Small image
by browns54 on 2018/12/10 03:20
When uploading photos, they all show up as a small version of themself when you click on them. Then you need to zoom in to return to normal sizes.
A Major Bug
by pistoltv on 2018/12/09 13:21
App isn’t letting me import photos or videos at the moment needs to be fixed.
Needs an update
by 93MAV on 2018/12/09 01:49
Love the app and the privacy of sharing pictures with others. The only thing is that there are a lot of bugs and issues that need to be fixed. For example, the shared album doesn’t fully show all the pictures to the person you share it with. Another issue is that no matter how many times you try, you can’t get all the pictures to back up, whether it is on WiFi or LTE. I’d recommend this more to family and friends if they can fix the bugs and issues.
DO NOT DOWNLOAD THIS APP!
by Leonardo L.L. on 2018/12/08 06:19
The app is misleading! You only get a selected amount of space before they cut you off from adding more pictures or videos. Then they constantly try and force you to pay for premium. And if you don’t, ADS non stop. I’ve used the app for awhile but it’s time to move on to something better and an app that’s works efficiently.
great
by htet khaung on 2018/12/08 05:20
very useful and great app
woooow
by b8a9r0d6ia on 2018/12/08 00:18
so goooooood
This app is rubbish
by tsd_65 on 2018/12/07 17:18
The app fails and customer service is a joke. Make another choice.
Forget password problem
by justin based on 2018/12/07 12:05
I forgot 2 of my accounts passwords and asked for help twice and yet you guys still don’t reply
Great app!
by jsnow5873 on 2018/12/07 03:51
Keeps all my nudes hidden! And i never loose them.
Worked good then idk
by tink615 on 2018/12/06 05:03
Use to work good then one day tried to import photos and would not work and videos won’t import at all
Safe send
by Miacopado on 2018/12/06 03:49
It looks like you can’t safe send your pictures to any one anymore
Avaliação...
by Tota Franco on 2018/12/06 02:16
Excelente!!!
Renewal
by Bishgoddess4180 on 2018/12/05 13:25
I have made a payment with my renewal and it’s saying I need to renew it. I need help with this please. My pictures are very important!
Help to retrieve my pics
by Bd1972@@ on 2018/12/05 10:35
Hii I am satisfied with this app. Need ur help to find a way to recover my old pics. I had downloaded the keep safe app which had 8 digit password to open the app,Was downloaded when I was in US. The phone having that app got disabled and had to restore the phone. However after restoring & downloading the app in India the pics stored in the damaged phone was not there, also the downloaded app had only 4 digit password. By any chance can u help me with the above problem & show me the way to recover my lost pics. Thanks
Didnt transfer with new phone.
by Haloman00000003 on 2018/12/05 04:42
None of my photos transfered with my new phone and i have to pay to recover them
Not user friendly
by bluestreak426 on 2018/12/04 03:02
Found the app confusing and certainly not user friendly
Deleted pics
by harold45679 on 2018/12/03 21:27
Deleted app, then redownloaded. Lost a ton of pictures.
Renewing Subscription
by Danville Hoosier on 2018/12/03 16:24
Am trying to renew my subscription, which is due 12/21/18, but cannot find where to do so.
Ads
by Chris gjkignds444 on 2018/12/03 11:38
You guys added video ads 👎🏾 and more ads are appearing
Where are my pictures??
by Samantha cadet on 2018/12/03 04:13
I been using this for quite some while now and it’s a great way to storage your photos but for some reason all of my pictures I imported in the app have just POOF...disappeared and I’m having trouble trying to find where they went and why they disappeared.
Upgrade
by cone06 on 2018/12/03 00:00
Nice app, but I don’t know why it doesn’t let me upgrade.
Do not bother downloading! It doesn’t work!
by Citygirlnyc on 2018/12/02 20:43
This does not work what so ever, yes you can upload photos into an album with a passcode...but what photos will appear? The world may never know, because every time I selected files to upload random images from my photos would upload instead, not even the same number that I originally selected. I tried deleting all images and start from scratch but the same issue kept occurring. Total waste.
Broken upload on iphone x 12.0
by SteveSwish on 2018/12/02 07:25
Import is dragging im half a dozen random photos from album instead of the ones i selected. Totally broken
No me gusta
by bestie18268546 on 2018/12/02 00:47
Las fotos no se importan al instante
Can’t fap ;_;
by Tomato_Mobster96 on 2018/12/01 18:46
Either the new update or DDD is breaking the app. 1 star for now lol.
Lost data twice
by Patitres21 on 2018/12/01 11:44
The app suddenly crashed and when I go back in all my data is gone. It has happened twice.
happybirthday
by thar that on 2018/11/30 16:35
thank
Keep safe
by roadruck on 2018/11/29 20:51
Very safe
Good
by Sul6an00 on 2018/11/29 19:01
🤙🏽🏃🏻‍♂️
Best app
by drw041788 on 2018/11/29 02:38
Aside from the ads this is a great app!
CBee35
by CBee35 on 2018/11/28 23:12
This is the most annoying app (pro Version)I have ever used. It s incredibly slow, crashes and freezes my iPad system. I have wanted to like it and spent considerable time and effort trying to get past its problems, but am finally giving up.
Excelente aplicación
by Morahu on 2018/11/28 22:51
Buena aplicación segura para guardar objetos
Purchased the premium package
by Yizzo56 on 2018/11/28 10:28
Purchased the premium package 3 times in 3 months and it’s supposed to last a year.. 75$ down da drain
Amazing
by NJMNZ on 2018/11/28 05:22
Amazing
terrible
by everythingistaken3201 on 2018/11/27 05:15
this app has lost so many photos and videos of mine it’s ridiculous!! don’t use it
Nope
by Trev raven on 2018/11/27 00:35
This used to be a great app. I understand playing adds on the free version. But every time I import into the app it will run an add mid import canceling the import all together making this utter trash and an aggravating waste of time. After 5 plus years of use I am just disappointed.
It’s great
by sjshbaba on 2018/11/26 07:27
It’s amazing bro
Sucky app
by SexyCia on 2018/11/26 04:29
This app is great at first but after awhile it will tell you that you need to pay just to get back into your account and have access to your pictures. So unless you’re looking forward to paying later on don’t get this app. It’s not worth it!!! And you won’t get your pictures back 😡
nEb
by PersonFromPlaceLand on 2018/11/26 02:34
It freezes a lot and it’s very slow when u upload a photo but besides that it’s good
Hsld
by ksjshdici on 2018/11/25 11:22
Private photo lock Good✨
Lydia500
by Lydia500 on 2018/11/25 10:29
Good job! I like this!! It’s wonderful!! Very good photo safe!!
Great until recently
by BatmanR1ses on 2018/11/25 05:19
The other day I opened the app to upload a couple photos, and every single one of my already saved photos have shrunken in format size for no apparent reason. No matter what I do, they won’t go back to full size.
Tech Support Non-Existant
by RDWharley on 2018/11/24 08:56
This is a phenomenal program in every way except for the tech-support they provide. You send a question and then you get a response asking you if they answered your question when they didn't even respond to the question. Cannot get any meaningful support which is very frustrating. Since my first review above, I’m going to lower my rating to one star and just say I will definitely try to find another program rather than using this one. I hope there is something that is comparable. It’s the worst technical support I have ever experienced with any program in my life. They seem to have absolutely zero concern for the users that find themselves in a situation where they might possibly compromise their photos. For some reason my photos were not being backed up properly to the cloud and I could not figure out why. All they could tell me to do was to upgrade to the latest version and then go in and turn my back up storage to the cloud off and then back on and it should solve the problem. It didn’t. I couldn’t even get a straight answer from them if there was a 5000 total limit on my premium account. Earlier I had been told that I could save up to 10,000 photos, yet my account it said 5000. Again they wouldn’t even answer that simple question or any of the other questions I asked. Since my photos were not backed up properly and there was damage on my phone. I was very concerned I would lose my photos. They could’ve cared less. I pleaded with their support to give me a phone number to call someone to try and solve the problem. They wouldn’t. The technician, Clara said she would try to solve it with me through email. After saying that she didn’t even respond to my email questions that I asked her. I’ve never seen anything like it. I finally emailed Clara back and told her I did not want to work with her. She said she would forward my issue to her manager. Never heard back from the manager either. It’s been a couple of days. Fortunately I was able to figure it out myself and do a workaround that seems to have worked. Aside from their complete lack of technical support, there are other problems with the program. Many times when I go into the program it would freeze up my phone. Also got when I would go into an album and select certain photos to download or move to another file, the screen would freeze when I would try to scroll through the photos. Did this consistently. A feature they used to have which was extremely useful would find duplicate photos and allow you to delete them. It’s very easy to get duplicate photos when downloading to the program. For some inexplicable reason they removed this very valuable feature. All it does is cause the users to waste a lot of space with duplicate photos! I’m very disappointed to say the least.
KeepSafe
by Jorge Mejia 🇲🇽 on 2018/11/24 06:07
Muy buena app bastante segura.
Good app
by tjarona on 2018/11/24 01:40
I like the set up of the app. Very easy to stay organized. I would like to see a faster down drag for files and pics. It is a bit unstable and freezes the the program and sometimes the entire phone when deleting files and pics from the source folder. For some reason most of the GIF files get shrunk down and hard to see although they are regular size from photo gallery.
Recovery of fully deleted videos and photos
by Hairy Peterson on 2018/11/23 07:51
I wish you guys had the choice to bring back deleted videos/photos after they are deleted out of the album and trash album. I mean I do pay for the premium version so there should be way more options for the ones that pay, rather than to just give us more storage. Thanks
question
by tubba0221 on 2018/11/23 06:45
if i upload pictures in this app , will i be able to delete the pictures off of my gallery on my phone & still be able to reach them from this app ?
Ok
by EliuteB on 2018/11/22 15:14
It’s good but it keeps telling me to buy premium
:|
by Awziix on 2018/11/22 12:32
Instead of keeping mu photos, this app is deleting them:| why ??
Secrets
by C-Mack,Baby on 2018/11/22 07:05
I love it...
private photo lock
by ydxng on 2018/11/21 13:27
secret photo vault
Because i don’t remember my password and i can’t change it
by cj322488 on 2018/11/21 03:20
I want to change it
Love this app!
by Yondre3000 on 2018/11/21 00:05
I really love this app very easy to import pictures..with security and peace of mind.
Best Thing Out There.
by Pa pa234322356 on 2018/11/19 20:27
ive only had this app for about 30 minutes and i can already tell im going to be using this for a long time. some of the things on it are just amazing, like turning your phone over takes you to another app and touch ID. i strongly recommend this app to everyone!!
Appreciative
by bcrainshaw on 2018/11/19 11:12
Find this app very useful and easy to use. Had the app for over 5 years and always seem to do the trick.
Loved it.
by jewel aurka on 2018/11/19 05:57
I just loved the app.
Cancel account
by kika1803 on 2018/11/19 01:05
How do I cancel the account without downloading the app? Very frustrated with this app..
This app is great but takes sooo much storage!
by LLAALLALAAKXJX on 2018/11/18 14:10
I have only lile 5 videos and 2 or 3 videos and I checked my storage and it took 4.38 Gb I dont know how that happened the videos are like less than 20 seconds so if you have lots of storage go ahead this app is great but if you have a little bit like 16 or 32 like me I have 32 don’t use this app, But its great just the storage part☹️
Buggy as hell
by giostudio100 on 2018/11/17 23:37
I don’t know what they did with the new update but it crashes when a pop up ad comes in while importing photos. Then it hangs. Then freezes my entire iPhone for 2 minutes. I’m sooo Ready delete this App.
Don’t use. Lose all your photos
by Batsugun on 2018/11/17 16:19
I had over 3000 photos in this app. I never deleted any. I opened the app and all my photos were in trash bin. When I tried to recover I got a notice I could recover for a fee. Don’t put anything you want to keep in this app. It will put it in the trash bin and then try to get you to pay to get your files back. BLACKMAIL app. Don’t use it!
Was cool
by ICANARMY on 2018/11/16 09:25
They gave all sorts of options. I uploaded many photos. Now i have to pay to “remain upgraded” (Meaning I have to pay not to be downgraded) or lose the photos I've stored because they decided to change their format. Absolute BS. I shouldn't be forced to choose between paying or losing the memories. Ironically they call it “keep safe” and now I lose these memories entirely because there is no way I will spend money “keep safe” what you promised to keep safe in the first place. I should have at least been given the freedom to retrieve my memories first.
Love it
by dedecoooii on 2018/11/15 20:57
Very safe
Too many ads
by yeehawguy78 on 2018/11/15 07:06
Used to really like this app, then they done made it to were you couldn’t do anything without watching a 30 second ad, smh.
Mad
by masonryan712 on 2018/11/14 15:46
You guys did the update and I no longer can even get into my account and I know my pins correct it’s the same pin for everything and now I lost all my photos
Don't trust this app
by Poker bulley on 2018/11/13 01:37
Uploaded pic and video and now they are gone forever!! You are better off with the google photo app. Don't trust this app for secret photo
My only problem is the ads and not in the conventional way
by Tfhgdrhdsdggdrtg on 2018/11/12 22:55
I own an original iPhone 5 and when the ads begin to play either my phone or the app bug out by strobing what I assume is like every menu won the app and gives me a black screen for an extended period. If I wait long enough it'll sometimes play the ad and I can move on but occasionally I have to reboot the application. Other than all that very happy with this app, long time user, and I can say that this is the best hidden photo app available!!!
Ha ha
by comedyg on 2018/11/12 03:56
It’s amazing
Started off great...
by R'DEll on 2018/11/11 02:33
The app has great potential if it did what it’s intended to do. I have been attempting to upload videos/photos for the past week (even contacted support) and nothing is happening. The app pretends as if it’s uploading and then BOOM💥 nothing happens. This is the reason why I cancelled the premium service. Please fix SOON and I will then revise my review.
We'll Design easy to use
by Duv-123 on 2018/11/10 16:46
This app is very easy to use. Great development of this happy. It's to good to be true now I'm skeptical.Good app though and though. Thank you and a thumbs up.
Well worth 25 bucks a year!!!
by KnowledgeSPower on 2018/11/10 09:44
Without a doubt, this is the easiest and most comprehensive photo vault like app I’ve ever used. Simple to learn, easy to secure and space for a days!
Love it!
by litedf on 2018/11/09 13:52
Love being able to keep up with important documents with Keepsafe!
Can i have a one time chance to get my deleted pictures back
by Pics back Pls on 2018/11/09 03:04
i want to get my deleted pictures back without paying, i just don’t want the premium or whatever, i want my old pictures
Great
by golpari92 on 2018/11/08 17:24
It’s amazing 😘😘😘
Multi device
by Joeshmoe21 on 2018/11/08 05:48
Sooo it works great to protect pictures, but it doesn’t do a very good job syncing across multiple devices... on top of that, I wish there was an option to mass select photos and export them
Unwanted billing
by Josiahn22 on 2018/11/07 14:41
Started a free trial for the premium just to see how it is. After it ended I got billed $25 to keep it for a year, without my consent. They won’t refund my money either!!
Terrible app!!!
by fffuuucccccccccit on 2018/11/06 15:18
I think it’s absolutely awful to hold peoples pictures back until they pay to upgrade!
App won’t save pictures
by Duceis22 on 2018/11/06 03:03
App won’t let me save photos to vault please help me!
Excelente app
by baxo81 on 2018/11/06 01:22
Muy completa y la versión paga es muchisima mejor tiene características que valen la pena.
Tt
by if9si on 2018/11/05 21:24
I love it
Ads
by Bfhahahgqb on 2018/11/05 04:59
The advertisements get in the way every time I try to see my pictures
Simple usage
by Papaa Ray on 2018/11/05 00:30
It’s simple to use and very protective.
Love the app
by dollars dollars on 2018/11/04 15:11
This is a great app to keep pictures or videos safe. Just add the pictures you want to keep safe or keep secret.
I need your email
by forgodsakejustpostthereview on 2018/11/04 12:09
Hi, How can you not possibly leave an address for questions or inquiries making it a must to reach you through a rate here! I need to know when does my subscription ends please.
Videos
by Tboogie7 on 2018/11/04 01:21
At times the videos do not open for viewing which is very irritating!!!
Looking for another App that works all the time.
by NYC DON on 2018/11/03 13:54
I paid for the premium service. The first 6 months were great. Then came software update and the App is spotty. I can’t accept spotty service when I’m paying for premium.
Safe
by Charles Kombo on 2018/11/03 02:09
I can now leave my phone with kids knowing that they cannot see stuff that’s meant for adult,thanks for great security.
y
by yuvuf on 2018/11/03 02:01
😝
Best Secure photo app
by BBK 1000 on 2018/11/02 17:56
I’ve been using this secure photo app for years and it is the best if you have a spouse who does not need to know your private life, I love the tilted down security that automatically closes the app in case you have a surprise visitor if you lay it forward!!
Find another solution
by Blacksteve13 on 2018/11/02 10:57
Been using this app for a few years and it has always been pretty good to me but the last 4 months have been pretty awful. I haven't been able to add and photos or videos to the app for about 2 months and opening the app has been freezing/ lagging the phone for the last 4 months. Developers have released updates but none of them actually solve problems. I have almost 1 k photos and I pay for premium. You'd think if you pay for the service you'd be able to use it but you can't. If possible. I would give this app 0 stars in its current state because it's unusable but would give it a 4 if it goes back to it's original usable state. If possible please find snuggery another app to those reading this
Do NOT Use This App!!
by K1ng tee on 2018/11/02 04:21
I would give this app negative zero starts if I could!!! I’ve owned an iPhone since iPhone original and this is my first time writing a review ever!! That’s how much keepsafe has angered me!! People need to know that this software is crap!! I’ve had their service since 2013 and it deleted my photos little by little throughout the years. I finally see 0 photos, there’s just boxes where the photos once were. Customer service is a joke. They told me I lost my photos because I wasn’t updating the app. Which is pure BS. I always updated. There’s another photo lock app that I’ve had even longer and ALL my photos are there. Customer service pretty much just told me, too bad. I have proof of it as well. I lost 200 photos DO NOT trust this app. Look elsewhere or you’ll lose your photos.
Liiiiiiiiiiiike
by Majed...MR on 2018/11/02 01:13
👌🏻😍😍😍😍😍😍👌🏻
Won’t let me put in pics
by jooogey on 2018/11/01 18:08
Literally got to put one thing in I bought premium and now it won’t let me put in anymore of anything
1 is the lowest allowed
by WhiteK2019 on 2018/11/01 12:29
I had signed up for the basic free plan. But was still charged for the $23.99 which is the annual premium for the premium plan. I emailed the support team and explained the situation they basically told me “yes, you have the basic plan.” And did not explain why I was still charged premium. And why I had to pay $23.99 if I am NOT using the premium benefits. I will be uninstalling this app. I do NOT recommend KeepSafe.
Great app for storing sensitive documents pics and info but.....
by Mikeyasdfg on 2018/10/31 18:21
App locks iPhone X the phone freezes up. Tried updating no change. Please fix this problem. Also crashes a lot. Will freeze up the phone for a minute. 80% of the time. Other times works ok?! Seems to just do it on iOS and iPhone X. iPad ok and android ok. Love the App but it is a real pain when it doesn’t work. Hope this helps and reaches the Dev team.
Easy to use
by SoldinSeattle on 2018/10/31 15:23
Securely keeps things from prying eyes
Needs updates
by J.C. Gregg on 2018/10/31 15:15
When the last iPhone update came out I was not able to open KeepSafe. Now that I’ve gotten the update from keepsafe all my pictures say “downloading.” I know cannot access my pictures. Do not trust this app with any pictures. They will get lost.
Fantastic but... not
by RoA(one and only) on 2017/12/14 13:57
This app is great for storage! You have the option to choose a custom color scheme for the display theme and choose between grid or mosaic display for media files in your albums. The app is compatible with photos, gif files, and videos. And the options to save photos/videos to your phone, move a file to a different album inside the app, and select an image as the album cover(s) are all wonderful features. And the option is given to delete files from your phone’s photo library once imported to help clean things up. The downfall, though, happens when uploading a video. Videos take a century and half to import. Understandably, they are larger files (especially when considering length of time) but it should take eight hours or longer to load. Importing videos seem to freeze the app. While you can still navigate in it, you cannot import anything for hours and hours when importing a video (even if it is ~20 sec) because the... well, I actually know WHAT it is but it’s inconvenient. All I can say is that the app is great. Except for this one critical piece that it claims to support. A couple other things: 1) It would be nice to be able to crest an album within an album. 2) It’s a bummer that the timer lock screen is no longer available. And even when it was, there wasn’t a slick way to discreetly add the feature to use Touch ID when using that lock.
Nice app but not great
by julianleighton on 2018/01/18 04:35
The app is great it lets you save a bunch of stuff, has a bunch of features like taking a picture of break in attempts, fake pin, fake albums, lets you personalize it as you wish, pretty sure it has a big storage. The only huge problem I have with it and that’s making me unsubscribe my premium subscription is that it takes extremely long to import big files like videos. And when I say extremely long i don’t mean an hour or 4. I mean days and weeks. I could try to import videos and they would never import. After weeks of trying. The app backs up automatically which is great but what’s the point of it if big files for some reason never get backed up. I’ve had this large videos in the app for months and they never finish being backed up. I’m not sure what the problem is but it’s really annoying. I purposely bought the premium subscription to be able to have a lot of storage and not have problems like this. But for sure it was a waste of money since it’s such a problem to import stuff and get them backed up. Other than that like I said the app has some great features just for sure don’t download it if you’re looking to save large videos
Excellent free app, high res storage
by Todd's Mac on 2018/01/19 01:40
Of course there are ads but they are not bad. Actually I don’t know who the average subscriber age or interest but I do know game apps are not for me. Speaking toward a few of the ads. Actually If I were in advertising I’d go for background checks, tracking devices, adult oriented play items etc. I’ve hit my limit on storage & I always try to respect the efforts of free app ads. My only complaint is that I saved video & it’s only accessible as a pic now. I realize it’s possible that I could have possibly changed the format prior to saving BUT I’ll also say I did depend on the app to act as a stand-alone safeguard for my videos and the only thing I know for certain is that even if I transfer the videos I have definitely lost the ability to VIEW VIDEO, only the initial image. Second, this is NOT true for all stored videos, only a particular related set. Odd thing is, it still shows the individual playtime on each referenced video
Was great, not just crap..
by mcbaer on 2018/04/24 02:10
This app use to be great; It did what it was intended to do.. keep certain files private. But then they went and added this “Shared” album crap. If I wanted to share the kind of files I’m using the app to hide, then I would just upload them to Google Photos or something. Also you can’t “copy” a file from one album into a “new” without it creating that album as a shared one... I DO NOT WANT to SHARE files so stop trying to force the crap feature onto paying users. And why cant I copy files to “non-shared” albums? I like to make a copy to a non-shared album so I can edit it, and keep the original where it is. And you can’t “delete” shared albums, also if you try to leave the album (being the owner) it locks the app up. They should have left this app along, and added the “share” option to another separate one, or make a option to turn off all share features. Again, the app was great now it’s just crap.
It’s slow
by warrrning on 2018/08/01 05:05
The software lags I have two phones and the video and photos that I have saved on one phone will not transfer over to the other phone that I have keeps saying is saved on. Both phones have keep safe on it however keep safe does not function the way it supposed to. I don’t know what they do every day but it is not business. This is a software that has a lot of potential however it lags when it comes to loading and transferring files to upload to the keep safe cloud. For file transfers. I believe that it’s very possible that the software that keep safe is using is very slow and I are their servers. Causing the lagging In the uploads. Also 5000 photos is very middle I was once introduced to them and offered 100,000. However they were unable to make it stick on my account. As I stated before the potential is there but the software they are using is very outdated
THIEVES
by RCA ))) on 2018/04/26 19:01
Be warned: DO NOT SUBSCRIBE TO THEIR SERVICES!!! They scam you into buying a full year subscription instead of a monthly one which you originally think you signed up for. But then you get a receipt for a full year payment!!!!! They think it’s alright to trick you into a full year fee through their monthly services. I am very confused how this is at all acceptable! I didn’t use the subscription for more than 15 minutes, so I contacted their customer services to ask for a refund, yet they were vulgar, and unhelpful in all aspects. All they think about is money and they don’t care whether or not you are happy with what you get. From the bottom of my heart, DO NOT BUY INTO THIS APP! They will scam you and not help you. They will scrape any extra dollar and not care for their reputation. Is this what you want to buy into? I bet you don’t want that! So leave this app behind and move on to something better, because all you will find here are dollar craving, customer abusing and power thirsty thieves.
BEWARE!!!’
by dannjy on 2018/02/17 18:34
The app works okay but every time you open it they ask you to upgrade to their premium service. Usually, at the bottom of the screen, in very small print, you can click “no thanks”. Recently I opened the app and the small print was NOT there and I couldn’t get to my content and I could not get out of the screen. Some how I purchased the premium lifetime subscription by accident. I immediately contacted them and asked to cancel it and process a refund. They replied immediately and advised me no, they won’t process the refund. They advised there is a 3 step confirmation before a purchase is made. I did NOT receive 3 steps to confirm a $149 purchase. I contacted them again and heard back a few days later. It was the same response from the same person. Their replies are scripted responses sent to all customers and have not attempted to address my concern. If you use the basic app beware, they will trick you into purchasing their premium service.
Used to be great...until it wasn’t
by Robert.Casad on 2018/04/25 21:56
I’m a “premium” member, have been for a few years, and this app has totally gone down hill in the past year. This app used to be fantastic for photo and video storage, a great UI and super responsive. I could get my photos to sync across my devices and they even offered a Mac app. One day the Mac app disappeared from the App Store, and they stopped updating it. It became very buggy very fast. Then I upgraded to an iPhone X. Now, with iOS 11, the app is constantly locking up my phone, forcing a hard reset. On top of that, if I add photos and then delete the app and redownload it, even days after the photos are supposedly uploaded to the “private cloud” the photos are gone. Not synced to my iPad or other devices, just gone. I’ve contacted the support team about this and their only solution was to delete and reinstall, which obviously doesn’t work. Very disappointed in an app that used to be worth paying the yearly fee for.
Majorly helpful...but now..
by Seriously¿ on 2018/02/17 07:45
I’ve used this app for a long time now, and have been a premium member for what feels like a year. However most recently I’ve found I can no longer upload anything to any of my albums. I checked my space thinking I had finally used up all 5,000 spaces, but I’ve found I’m only just under half that, and have plenty of storage on my phone itself as well. When I press the plus, and select “import”, I can select pictures and videos I want saved in the vault, but when I press the button to activate the upload, nothing will happen. The photo album closes but nothing gets uploaded. I’m hoping it can be fixed with a simple update, I’m not wanting to have to find another app for this, I love this one.
September 17' Review
by ToBeKniceley321 on 2017/09/29 16:33
App free version lets you have a free month of 'Premium' version features at first. Afterwards, switches to 'Basic' unless you pay a fee. All files are also stored on a private cloud in Premium & you can also select & delete album cover photos. Basic let's you store photos on a camera roll & put in albums, but premium allows locking individual albums & condenses files. Adding a passcode to the app & editing the layout colors is included in both versions. Saving pictures to the app is too simple, requiring simply to select wants files while in your camera roll & click lower left to send/forward & choose the KeepSafe icon. This is the only app of its kind that I've used & have no other to compare it.
Used to be nice...but not anymore! Expensive!
by CesarGv21 on 2018/10/04 06:49
Overall I used to like the app. Been using it for almost 2 years. But it’s been NINE months that I can’t import anything! It crashes the moment y press import or it freezes and then closes. There’s been a dozen updates, but none of them fixes the problem, im fact, it’s gotten worse! So sad, moreover when I have Premium for 24 dollars a year for an app that just doesn’t do the trick. Even more, the function to recognize duplicate photos was removed some time ago, it was such a great feature, too bad it was removed. I have an iPhone 6S, it used to work fine, now, it’s more of a hazzle than a tool. Smh... I really hope that the bugs were fixed, but their only answer is “restart your iPhone” but it simply does not work! I’m not one to give away money like that, so, of course, I’m not renewing mu subscription!
Saved pics
by Timmy township on 2018/10/04 22:59
I absolutely love this App. But I’m thinking about changing to something else because of the fact that I have to pay for the second line of protection. I like when I go into the app it shows a lock but no pick. Then you have to put in a another password to get into the pic. Then when you export a photo from the camera roll it ask you if you want to delete it from the camera roll. That’s what makes this app awesome. But in order for you to have it you have to pay for it. So I’m currently looking for other apps similar I’m sure there’s more out. I will keep this for now
Keepsafe...
by Rickissick209 on 2017/12/15 07:19
I love using your app and been using it for quite a few years now and became one of your pro members and enjoyed it but there’s been no new upgrades it’s been very plain nothing really new for what I spend a year I hope you make some better improvements with the way it looks and operates and saves nothing ever xtra to do in there except save and replay, my wife doesn’t even go on much and doesn’t really get into the commenting you have in there as well, very plain and boring not exciting all the time, I might move on soon if there’s nothing drawing my attention there. Thanks -loyal consumer
The app is handicapped unless you want to pay.
by Jo mama123 on 2018/02/15 19:24
The app is great looking, Fast, responsive and easy to use. However the problem arises more when you want to delete files from their cloud services (which automatically upload without asking ahead). Unfortunately the customer support contact section doesn’t properly work at the moment, it just constantly requests for you to update even though the latest updates already installed. So while I’d love to recommend and use this app myself, I plan on deleting it as soon as I figure out a way to delete my files from their cloud services. Keep in mind this review is based off of the free model. I’m sure you may have a better experience if your willing to pay the monthly, yearly, or lifetime plans.
Eh...
by [Insertuseralias] on 2018/02/23 13:42
This app has been fantastic for me since I started using it about a year ago... but the app doesn’t seem to always work properly after upgrading to an iPhone X. Without fail, the app freezes on me and makes my entire phone non-responsive (or extremely slow to respond). Once I shut down the app, the rest of my phone returns to normal speed/functionality. Not sure what the bug is, but I really hope it gets identified and fixed so I can access my content again. Still giving it a 5 star since I don’t expect this issue to be a permanent thing.
Love the App. But Apple is limiting them! (Mad face)
by TJ BabyDaddy on 2018/08/16 14:18
I have been using this app for years! Absolutely love it and the new features that keep coming out. I am a paid member. And it is well worth your money! However I just updated and Apple’s “New Laws” state that in section 1.1.6 that there can be no “false information” and therefore we have lost the secret Door function. Shame apple. It’s a feature I pay for and I want it back!! Change section 1.1.6 of your guidelines!! Or find a loophole KeepSafe! Either way, 10 stars if I could. Keep up the great work KeepSafe!! You are one app I love to throw my money at!
Do NOT Use This App!!
by K1ng tee on 2018/11/02 04:21
I would give this app negative zero starts if I could!!! I’ve owned an iPhone since iPhone original and this is my first time writing a review ever!! That’s how much keepsafe has angered me!! People need to know that this software is crap!! I’ve had their service since 2013 and it deleted my photos little by little throughout the years. I finally see 0 photos, there’s just boxes where the photos once were. Customer service is a joke. They told me I lost my photos because I wasn’t updating the app. Which is pure BS. I always updated. There’s another photo lock app that I’ve had even longer and ALL my photos are there. Customer service pretty much just told me, too bad. I have proof of it as well. I lost 200 photos DO NOT trust this app. Look elsewhere or you’ll lose your photos.
Not what I thought it would be
by Bellalior on 2018/10/07 03:09
This app only locked out my pictures and photos on that app not on my actual camera app. It kind of disappointed me because I don’t like when people can see my camera roll. Not because I have anything inappropriate but because I just don’t like it. Anyways I got it because I thought it was going to lock out the actual camera app and lock my camera roll but only I could get into it. But no, it’s just a separate app that locked them out. So what is the point of the camera app if you just have this app. Anyway I loved that they made one just in case but I thought it would connect to my camera app. Good job though.
Easy to use
by Embesu on 2018/01/21 17:18
Very easy to move pictures in an out of its albums. The minute you click away the app closes. I like that I can put pictures of my prescription medication bottles, passports and other personal documents in there as a backup and for reference. Also I put pictures of my young children that I don't want apps that access my photos to have access to. It's very hard to have privacy with iPhones and other devices in this age. Everything is very public. This app seems to do pretty good job of keeping some things personal.
Carry copies of everything that's valuable
by vectorbabe on 2018/09/22 12:58
Keepsafe is for much more than keeping personal photos photos away from prying eyes. (Remember the office Christmas party?) I've took pictures of all my insurance cards so I don't have to carry the originals. Then when a doctor's office asks for the card number I just take out my phone and open the app. Same with credit cards, drivers license, passport, and serial numbers of computers and electronics. Of course the double password security helps me feel comfortable about saving this info on the IPhone. I can even store documents such as PDF files. And while the free version is great, there are incredible features on the premium plan. For instance, let's say you're suspicious that your roommate might be trying to get your credit info. With the premium plan Everytime someone enters the wrong PIN Keepsafe records when it happens as well as taking a stealth picture Brilliant!
Find another solution
by Blacksteve13 on 2018/11/02 10:57
Been using this app for a few years and it has always been pretty good to me but the last 4 months have been pretty awful. I haven't been able to add and photos or videos to the app for about 2 months and opening the app has been freezing/ lagging the phone for the last 4 months. Developers have released updates but none of them actually solve problems. I have almost 1 k photos and I pay for premium. You'd think if you pay for the service you'd be able to use it but you can't. If possible. I would give this app 0 stars in its current state because it's unusable but would give it a 4 if it goes back to it's original usable state. If possible please find snuggery another app to those reading this
3 or so year subscriber now cancelling
by godhatesfigs69 on 2018/03/23 08:43
Emailed their customer service team requesting info on accessing KeepSafe files from an iOS backup on my external HD. Mind you, these files are what’s left after I updated the app a year ago and somehow managed to wipe out my entire library. Initial CS rep was no help, telling me only to update the app and contact them once again after I did so. After I requested to speak with someone else, I was again told to update the app in order to get any help. Here’s hoping someone more helpful @ KeepSafe is reading this and reaches out. I am thoroughly disappointed in their CSR team and the company as a whole. Canceling my subscription
Great app! One question!
by ÍSHÃDOW <ÂERØ> on 2017/11/05 02:57
I love this app! It saves your photos into a private cloud, and gives you complementary premium! Premium allows you to save 5,000 photos to your Keepsafe! The fake passcode is awesome too. But I have one question, what happens to your private photos when you don't pay for your premium? I deleted all my private photos from my regular camera roll so I can't get them back unless I export them from Keepsafe. If I lose my premium, will all my photos erase? Because they're also special photos.
App doesn't work
by ACL@ACL on 2018/09/22 12:14
My photos are missing from inside the app that I didn't delete them. The buttons on the app don't work. I keep putting in trouble tickets and sending emails and don't get any responses. I got a response twice saying please type your response above this line or put in a ticket through the app. I can't even put in a ticket through the application. I send emails to the support and still get no responses. The application takes my money for an app that doesn't work and I have premium. I called Apple to try to fix it but they said it's a third party app and I must go through them. I should have saved the money and tried another application because what I'm issuing for doesn't work and has lost all my photos.
Import troubles
by lw572 on 2018/05/24 13:22
App is great for storage but could use improvement. I’ve had this app for a while now and recently there have been some issues. I have an iPhone and whenever I try and import photos either an add will immediately pop up causing the import to stop or the photos simply will not import after selecting them from my gallery. Trying to import photos has become a hassle. In order for the photo or video to import I must attempt to import it several times. This needs to be fixed. Other than that the app is good for storage. This issue must be fixed in order for the app to be effective.
App keeps crashing lately
by 😜😜😜😜😜😝😘😚😘😒😝😔😒😔 on 2018/01/15 00:36
I’ve been using this app for about 3-4 years now and it’s been nothing but great. I like that it allows you to keep photos you may not want everyone to see locked by a pin. It’s been great as I said but lately it has been crashing. Every time I open the app and try to type in my pin I get about 2 numbers in and it just crashes. This problem has just started after it was updated and I hope that it gets fixed because I would hate to lose all of my pictures.
No problems until recently.
by Dont write reviews often. on 2018/08/01 14:40
This app is great. Simple and easy to use. Only issue I have now is not being able to log in to my account. I click on forgot password and a message appears stating something like to keep the account safe, they will send the password reset in 15 mins to my email. I’ve tried this several time and still have no luck. Today I tried and have been waiting for the email for over an hour. I haven’t been able to use this app for a few weeks now.
Best photo storage app
by TheRainbowTurtle🐢🌈🦄 on 2018/08/21 15:03
I have a lot of photos on my camera roll of text convos with me and my boyfriend plus a few photos with him and I didn’t like the fact that someone could see them. So when I discovered KeepSafe, it was a lifesaver and I love KeepSafe’s security system because you can add an extra password to your personal photo albums plus a fingerprint and a passcode just like you would on your iPhone. I would not make any changes to it at all.
What happened to this app
by justshell81 on 2018/07/24 00:26
Loved this app for the longest time, even upgraded to the premium. That was until about a week ago. For some reason it will not transfer from my phone to the app. It has been a week and it still shows 13 files loading. I have emailed customer support and even sent them screen shots but the best I get is to clear the app so it is not running in the background, then open the app and wait 30 sec before entering in the pin. Guess what, your right nothing. A week since I sent my first email and still do not have the issue fixed or even attempting to be fixed.
USED to be good
by Samuraisarra on 2018/04/24 12:13
Will glitch and kick me off the app often over and over. Use to have a feature where they would delete a photo if you uploaded it twice so it would save space (cause why do u need the same photo saved 1,2,3 or 4 times) and they removed the feature and will not bring it back. Also sometimes it will upload all of my photos then won’t delete them from my phones camera roll, then I don’t know which photos are uploaded and then I’m uploading some photos twice and then there’s no feature to delete the double uploaded photos!!!!!!! I really don’t like this app anymore
It's great except..
by @RikRipper on 2018/04/13 16:46
This app has been crashing my entire phone since about November 2017. It happens when I upload photos. It seems like a bug that hogs all the RAM in the phone and stops any and all operations until I force reset the phone. It also doesn't sync my photos across my devices. The storage management is inaccurate and has no actual function to help you control what's saved on the server and what isn't. It will say everything is backed up but the items don't appear on the other devices. This app used to work like a charm, but things have been going downhill over the past year.
Good place to store stuff but it’s slowing down
by Punchy123 on 2018/04/11 13:44
At first, uploading images was super fast. I like the option to delete the photos from your phone after they have been uploaded. But now it’s taking a much much longer time to upload the field and even longer to delete. I’m not sure if this is because of the number of existing files? I would be more than happy to pay for the yearly subscription, but this slowdown is going to be a game changer.
Using the app for years
by Dezido on 2018/03/13 03:38
I have been using Keepsafe for many years now. I can’t even count how long! I use the free version and it is just enough for me. I’m sure the subscriptions are awesome too. I use the app to hide my weight loss photos because to me, that’s embarrassing. I also hide my medical photos, because that’s also no ones business. Thank you Keepsafe for securing my private photos and sorry I didn’t do a review earlier.
What's happening with the backup?!?!
by LilianRF on 2018/04/04 11:07
I have the app for a really long time and I love it... BUT I started to notice that cloud icon on my files and when I went to see what was happening the app is doing the backup on the cloud on its own, the backup toggle is off, the delete button keeps flashing and I can't click on it, that's private things your app it's uploading without my consent and I'm unable to delete for some weird reason. I don't even have a premium subscription. I hope this issue is fixed soon because the app was supposed to be safe and not do weird things like that.
Amazing App!!!
by Totalfred360 on 2017/10/31 16:45
I don't have any problems having the app! It saves my stuff even when I don't have the app on my phone. I love the app. Very useful:) I’ve had it since I was young in age & still keep important stuff in there & it saves everything like iCloud. The iPhone X comes out which mines I will have to download KeepSafe again & I won’t have to worry because this amazing app keep my important stuff safe & in the cloud! Great app download it ASAP!
They don’t refund // bad service
by Jarold Eastman on 2018/03/31 11:18
I accidentally subscribed to the one year premium account because I have an IPhone with Touch ID and I accidentally clicked one of their ads (also you get ads like crazy you can’t avoid them if you don’t pay) and after I clicked the one year premium (which said it was $1.99 and they charge me $24 at once not monthly like they said) I didn’t want the premium so I double clicked the home button to close the app but I had the option to pay with Touch ID and it charge me $24 not $1.99 and they say hey can’t refund any money, and now I’m stuck with this premium plan for a whole year and I’m not even gonna use it
Great app Overall, BUT
by freetyrant on 2018/02/12 21:54
the advertisements block a key function. When you transfer photos unto the app, you’re given a “Do you want to delete the photos from the phone” type of prompt. This is great but before you can even choose anything an ad pops up in your face. Then, when you come back to the app the option is gone and you have to figure out which photos you transferred. If this gets fixed then 5 stars will be no issue!
Perfection
by dancingQ24x7 on 2018/03/24 07:41
I’ve tried a few password protected file saving apps and KeepSafe is the best for me, and here’s why: - excellent feature set even for the free version. - clean interface, easy to navigate and move things around. - simpler password methodology than others I’ve tried. - I like that you can have two separate passwords for two different data sets. - automatically logs you out when you switch away from the app - has some back editing features, which were non-existent in other similar products. The only negative I could say is that it doesn’t have a dummy icon like some others do (for example some of these apps masquerade as s calculator, or some other innocuous item). But for me this is no big deal at all.
My only problem is the ads and not in the conventional way
by Tfhgdrhdsdggdrtg on 2018/11/12 22:55
I own an original iPhone 5 and when the ads begin to play either my phone or the app bug out by strobing what I assume is like every menu won the app and gives me a black screen for an extended period. If I wait long enough it'll sometimes play the ad and I can move on but occasionally I have to reboot the application. Other than all that very happy with this app, long time user, and I can say that this is the best hidden photo app available!!!
It's so-so.
by Joe's Juke Box on 2018/03/31 02:47
Since I had the app and paid for the additional storage, I've lost pictures as well as video. The back up is extremely slow. When The app upgraded, it Wiped all of my pictures and videos from my cell phone. When I log back in and re-downloaded the pictures, several pictures and videos were no longer there. I love being able to upload pictures without opening the app but it's inconsistent. Because of Apple updates, the app does not work. Right now, I'm in the process of backing up the app on my Mac and it doesn't work.
Love the app but im having some issues
by Dirtymike andthe boys on 2018/01/31 02:06
I have my account but every time i try to sign in it wont let me. It tells me it cant reach the server and to check my connection, I have unlimited high speed data, and i have my best wifi plan and neither will work. I deleted and redownloaded the app, turned my phone off and on, and put it on airplane mode and turned it off to reset my connection. Please help
Ugh!!!
by TeXas WrAtH on 2017/12/09 02:38
I’ve had this app for about 3 years now. It’s been great, minus a few bugs here and there. But.....now it’s a bloody mess. Can’t access anything anymore without it crashing. I’m going to give it a little longer, if the corrections aren’t made soon. I’m looking at other options. Well I’m going raise the star level to 4. And if all goes good, I’ll bump it up to 5. They seem to have worked out a lot the bugs.
False advertisement/ gimmick?
by Kai Dab. on 2018/10/30 00:41
While using the free version I was told I had several “break in attempts”, and photos had been taken of whoever was attempting to get into my keepsafe. Below the alert it said to upgrade to premium to access this feature. Obviously someone unknowingly attempting to get into my phone, let alone personal app peaked my curiosity so I forked over the $ and now this feature is not shown anywhere at all. I even entered the wrong password 3 times to test it and received no notification let alone ability to view the picture(s) it claimed to take. If that really is a marketing scheme that’s incredibly shifty.
Great, but has an annoying bug
by Darth365 on 2018/04/10 21:51
I’ve used this app for a couple years now, and I have had an amazing experience with it. However, as of recently, I noticed that KeepSafe is uploading photos to the private cloud, even though I have the private cloud TURNED OFF. I turned off the private cloud to save some bandwidth on my phone, but it just doesn’t stop trying to upload my files. I hope there’s going to be a fix on the way..
great app simple to use
by philippb42 on 2017/09/27 21:28
I have been using this app for many years now. It contains a mix of important documents that i want with me when traveling, photos of my girlfriend and embarrassing pictures of my self. The fact that it syncs picture offline is super important to me. Don’t want to be on a plane looking Up your documents and figure out you need network to make it work.
Needs an update
by 93MAV on 2018/12/09 01:49
Love the app and the privacy of sharing pictures with others. The only thing is that there are a lot of bugs and issues that need to be fixed. For example, the shared album doesn’t fully show all the pictures to the person you share it with. Another issue is that no matter how many times you try, you can’t get all the pictures to back up, whether it is on WiFi or LTE. I’d recommend this more to family and friends if they can fix the bugs and issues.
Picture Zooming Not working (June ‘18)
by JuFeels_ on 2018/06/17 15:26
There is a problem where some of my photos appear really small in the middle of the screen and when I double tap the photo to zoom in it only zooms in very little and the photo won’t fit the screen properly/fully. Hopefully Keepsafe can work on the zooming in and out of photos feature so it seems fluent and the photos fit my phone screen properly. Ps I’ve had this app for 2-3 years and have had this issue through iPhone’s 6-8.
Doesn't work now
by DWC69 on 2018/06/21 02:07
This thing work perfectly for quite a while. But now you can’t move any photos or videos into it anymore. Not much value there. I tried working with their tech-support, but they kept asking me the most simple questions it was ridiculous. No real help. And everything was by email. So you would ask a question and 24 hours later get a response. The response was typically a very simple question they should’ve known the answer to. You respond to that and they send you another answer and it’s 48 hours later but nothing has been accomplished.
Pretty decent app
by SpiffChris on 2018/03/25 07:48
Like the layout of the app and how simple it is. Only issue is all of the ads constantly popping up when you open or close albums and when you start a slideshow every 2 or 3 pictures is an ad. Photo storage that goes to the cloud is limited to about 200 pictures I think which isn’t very many unless you wanna pay for more. Other than that I’d highly recommend
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