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App name
Burner - 2nd Phone Number
Description
Burner is the market-leading private phone number app — a second line for calling, texting, and picture messaging in everyday situations. Did you know that your personal info is attached to your phone number and easily searchable online? Every time you give out your real phone number, you risk exposing your personal information. Only give your number to people you trust. For everyone else, there's Burner. HOW BURNER WORKS With Burner, you're in control of your personal information. No one can find your real number from your Burner number. We intercept calls on your Burner and route them to your cell phone so no one can see your real number. Since you can call, text, and manage your contacts from within the app, you don't have to carry a second device. Use Burner for everyday situations. Create a disposable phone number for dating, salespeople, deliveries, shopping online or selling items on Craigslist. You can use it as a longterm second phone number for your business or side projects. Integrations with Dropbox, Google Drive, and Slack allow you to archive messages and voicemails, and communicate with your team. Create multiple numbers, keep them as long as you want, or burn them anytime. Share your Burner with anyone and everyone, or keep your new number secret for anonymous texting. No hassles, no contracts. BEST IN CLASS A TIME Magazine Top 50 App & featured in the New York Times, WIRED, TechCrunch, Engadget, BoingBoing, Lifehacker, and more, Burner has been recognized for excellence and innovation the world over and provides *real* phone numbers. Burner is the original, trademarked app — don’t fall for knockoff fake number apps that will show you ads, sell your info, and leave you hanging! Did Sideline, Google Voice, Line2, Hushed, Phoner, or those fake number apps fail you? Burner is the most reliable and fully featured virtual phone number app available. Not even Grasshopper, Ring Central, or Text Plus have our advanced features. Burner is free to download and comes with a 7-day free sample number. Additional numbers are available through in-app purchase or subscription. Only give your number to people you trust. For everyone else, there's Burner. WHAT PEOPLE ARE SAYING "Wonderful - I love this app it never freezes or drops calls and it's cheap!!! I love it !!!" "The best! - This app basically runs my whole business! Having several lines available to me at any given time is amazing for someone who travels and who runs a business. Keep up the great work!" "I'm so glad I found this app. It's been a lifesaver" "You guys this app is amazing! Perfect and original, especially if you don't want strangers to have your real number. A+++++" PLANS AND PRICING - There are two types of Burners: Prepaid and Subscription. Payment will be charged to iTunes Account at confirmation of purchase. SUBSCRIPTION DETAILS - Subscriptions include auto-renewing line(s) with unlimited calls, texts, and picture messaging. - Subscriptions automatically renew unless auto-renew is turned off at least 24-hours before the end of the current period - Account will be charged for renewal within 24-hours prior to the end of the current period, and identify the cost of the renewal - Subscriptions may be managed by the user — and auto-renewal turned off — by going to Account Settings after purchase Privacy Policy: https://burnerapp.com/privacy Terms of Use: https://burnerapp.com/terms-of-service IMPORTANT: Phone calls use cell phone minutes. Burners are free for a trial period only — please review our pricing before purchasing. Area code availability varies. May not work with SMS shortcode services. Not for 911 emergency services. Works in US and Canada only. Not available in Puerto Rico.
TAKES YOUR MONEY
by andrew hollenberg on 2019/05/22 14:42
This app took money for my monthly subscription and didn’t credit me to renew my line . I had to pay double last month because I needed the line to work and after seeing I was charged and not credited this month as well I will be deleting the app after using it for a year .
It’s Great!!!!
by Bwatts0324 on 2019/05/21 21:50
Great!!!!
Numbers always call me
by auajddnd on 2019/05/20 15:20
The number I choose as a burner always ends up calling me. Are the number we choose someone’s current number? And I already set the setting so that if I get called that it sets the number to the caller and not the burner.
I was really liking it until
by bfsgjfeyiopfxb on 2019/05/17 17:54
I tried to send some pictures through the app to someone and they were not pulling up in my gallery when I press the icon for the pictures a window opens that says no photos available. But when I go through in my actual phone I have tons of pictures. Please fix ASAP as I really love this app but this has got to change I do have an iPhone if that makes a difference please let me know if there’s an update
Non-stop spam calls immediately after activation
by mmpamer1969 on 2019/05/13 19:31
Set this up for use in a classified ad (that had not been posted yet). Phone started ringing within seconds of activating the number. If I rejected a call, it would call right back. Text messages, too. Had to burn the number after 5 minutes and delete the app.
Oh no how to get rid of this app fast?!
by Becks224 on 2019/05/11 18:18
Help! Just installed last night and I want it off my phone ASAP but I have to wait 48 hours for burner support to delete my account. This app has hijacked my calls and they give you no way to get out on your own. Don’t download this app.
Awful
by phillipbroberts on 2019/05/10 18:50
This app is awful. When a call comes in it rings once and goes straight to voicemail. When a voicemail is received, I can’t hear it at all. I’m missing calls left and right, used this app to create a burner number to sell a car, ended up switching all the adds to use my personal number so I don’t miss the calls.
unable to send photos
by incas99 on 2019/05/10 17:26
i can no longer send photos when i send texts when i try they are not received on the other end
Terrible support and full of bugs
by Yisroalone on 2019/05/10 14:02
The app concept is great, however customer support is terrible and full of bugs.
Best app ever
by Z. Haden Fairchild on 2019/05/09 19:15
I needed this, thanks
Why
by JeepinEMT on 2019/05/09 06:16
Overly complex billing structure, confusing deadlines, false information. Prepare to speak with customer support, I was billed for 2 separate subscriptions and was then told that it was my issue to take up with iTunes. Seems like a shifty vendor- which is really too bad because the app functions well outside the billing tricks these people play. Update: Company reached out in response- basically stating its the users responsibility to make the interface more user-friendly through a series of articles to read and preferences to adjust. Worse than Ikea furniture, at least they’re upfront about the assembly before use.
Half of a phone
by Clevelander142 on 2019/05/06 19:00
It appears you can send messages and make calls, but incoming calls and messages do not. Still useful, I suppose.
doesn’t work for twitter
by jazzy jefc on 2019/05/05 07:20
don’t waste your time if this is for twitter, this app is garbage for that. thanks for the waste of time.
Great to hide your real number
by Light-Fun on 2019/05/04 10:40
The app is pretty simple to use and is awesome for selling on Craig’s list and perhaps a if you were being naughty l. What is not quite there yet 1. FaceID is not working on this app yet, you have to use the keypad 2. Short Videos from other people of them doing things is not there yet 3. Some pictures sent from Android do not display 4. Syncs of contact information between iPhone and iPad sometimes works and sometimes does not. Even with these slight annoyances, overall a pretty good app.
Not getting all my msgs
by Chrissy192 on 2019/05/03 14:17
Who knows how many times I thought I was being ghosted when I wasn’t all because I wasn’t getting all of my messages on this app? It seems anything longer than 100 characters just doesn’t come through. I’d send a msg and wait for a reply, and wait, and wait, and never know that the person did reply, I just didn’t get it. I only found out because the last time this happened, I asked the person why he didn’t reply. Well it turns out he DID! And he sent a book! It was a beautiful, sensitive, poignant reply that I’d have never known about if I hadn’t asked. I agonized for hours waiting for his reply when in fact he had replied.
Hacked
by mairaibel on 2019/05/02 13:55
The next day after I download this app I got hacked on my postmates app. I was charged 2 times for a deliver I never order in New York when I am in California. I called my bank to cancel my card and they try making another order right after.
I have a question
by fffffdfufufududi on 2019/04/30 06:13
So I went to setting in the app burner and it said that it expires after 6 days whyyyy??
App dropped me for traveling internationally
by jxn2013 on 2019/04/29 21:52
I traveled abroad , and my account was terminated, I was given no explanation, and never had any issue with the app, all I was told was my account was terminated
Trial and Ad Features
by J.R.CT. on 2019/04/26 16:19
2nd try Trial with Advertised Features to Lure people to download. I always say good developers let you try the features with trial, but sadly this App with the trial does not let you use the main feature (burn a number) unless you pay, and even when you pay it is only limited as the pricing per subscription explain. But they should consider to add the all features that way the potential members can get an idea of the features and the limits which the Advertising Dept did not put in details for some features. Had to contact to get an answer wich should of been accesible via the App. My Taxi company went with another Developer. Your loss for the lack of trial in the “Trial Period”
Spam Farm
by Rusty1962 on 2019/04/25 22:29
I downloaded this app at 11:30 in the morning. By 6 p.m. I had 18 spam phone calls. So now I need to change a phone number I've had for 10 years.
Total Ripoff
by 2018-_k on 2019/04/24 14:40
I obtained the service 3 weeks ago and paid an annual subscription fee of about $140 for 3 lines. Within two weeks of obtaining their service they terminated my service via text(using a burner number-the irony)for violating their terms. Since then I have contacted them via email, on numerous occasion to obtain an explanation regarding the termination, as I do not believe I have violated their terms. I have yet to receive a response to my inquiry. Support will send you to “legal” legal will never answer. It almost seems like the email for legal is unmonitored. Overall my opinion of this company is as follows: -they accept your money and terminate your service when they decide regardless of there being a valid reason or not (maybe they recycle their phone numbers, and terminate for that reason, idk). - they are disingenuous, unprofessional, and unresponsive. -they don’t have an active phone number for the customer to have the opportunity to speak with someone. -they hide behind an email address and respond when they choose to. -they terminate your service via text using a burner number which again does not give you the opportunity to speak with anyone.
I don’t need
by nedmel on 2019/04/23 22:11
How do I cancel
Locking broken in masters update
by stoliosoda on 2019/04/21 22:46
The lock feature is totally broken in the current version. Fix it!!
Scam
by *JJo* on 2019/04/16 20:01
Stay away!! Purchased credits just to be told after that I need more credits on top of those to use. Wasted $2.00. Total scam!!!!
Ugh
by Bossbeau on 2019/04/16 13:27
This app was okay until it started charging me, if free to download and you purchase credits why is the app trying to charge me....
BEST APP EVER
by justpuppy12 on 2019/04/14 07:02
Best app in the world I can use this if I don’t want to give someone my personal phone number out and it it very useful for other thing like if you need an extra phone number #1 best app out of all the apps I’ve installed for this purpose 👍
How do you use this app without getting charged
by ChrisDofNJPA on 2019/04/14 03:13
Can anyone help me with this question I have? If I download this app, what is the actual fee they charge? Also if I do download it how do I cancel the subscription? I’ve been reading the comments and see it has good ratings.
Needs work
by Sukrat on 2019/04/13 16:56
Love this app but the only annoying part when someone calls you it shows your number as of I’m calling myself so a lot of time when someone is calling me from that line I really don’t know who’s calling me. And it’s very annoying. Please fix this problem and I’d be happy to update the review to 5 stars
Can no longer paste a phone number in to the Burner dial pad
by EnragedMuppet on 2019/04/12 14:09
App was great before the recent change. It’s a much bigger hassle to use now. Hopefully this is fixed.
Terrible Customer Service & Functionality
by 1234 dont purchase on 2019/04/11 21:36
Don’t waste your money. I had paid and service was disconnected. I am still waiting to hear from customer service.
Horrible app
by Epsonchik on 2019/04/10 16:14
I bought this thinking to have a second line for my personal life. It worked for like a day. One of the people I gave this number to called me and went through fine. I called back and all was fine. The next day another person tried to call me and got the voicemail for someone else that I was communicating with on this app!!! Needless to say he thought I was pranking him. I also could not call out or send pictures under the 4.99/month plan even though this is what they promised. DO NOT Buy or Use this app! What a waste of time and money!!!!
Unreliable customer service
by RaghavJ on 2019/04/10 16:06
I was using burner for 6 months and suddenly I was not able to login. It asking to reauthenticate my number. But there was no SMS. Contacted customer service multiple times with no proper solution. Unable to use the app for the past 2 weeks! I did contact the legal team. It’s been almost 3 weeks. There is no response.
Pretty good
by ShadowHawk aka Herbert Zinn on 2019/04/09 18:03
It’s an amazing app and I’ve found it very useful. Works on both iPhone and Android OS. Yes I’ve had an android before but I’m currently using the iPhone. Simple to use and very amazing
The worst ever app to buy
by meerakaul on 2019/04/09 16:16
Twice kicked me out without giving me reason had to change number but never gave reasons or a path to reset the phone . Phone verification fails. Phone recovery fails. They take money and then halfway through the subscription terminate your access.
Burner app is awful
by eurjtjdudieirjd on 2019/04/09 15:22
App doesn’t work. Reloaded 2x and still nothing. Email support? We will see about that. Stay away
No verify
by Radrome on 2019/04/07 08:39
I’m currently returning to the application but the Application won’t send the code to verify my number.
Keep getting random calls
by 21_PILOTS_ARE_BAE on 2019/04/06 19:08
I signed up last night and this morning I got 12+ calls from a random number and 3+ from another. I’m not sure is this is the app doing this but I deleted it and they keep calling.
Even though Australian numbers are "supported", the app doesn't
by arleigh9 on 2019/04/05 14:00
The creators of this app clearly have no clue what an Australian number looks like so that's cool
Show me the difference
by The Tumblins on 2019/03/29 22:21
I tried setting up appearance background different from my regular calls so I can tell the difference but they still come thru as regular calls. Ex: my normal background in my iPhone is purple; I set up my burner background as red. All calls come in as purple so I can’t tell the difference. I tried contacting support for help
This app does not work
by kyle30310 on 2019/03/27 02:23
This app is totally unreliable and has cost me money and time. Sometimes you don’t get calls or texts. I paid for this subscription and I want a refund. This app does not work. iPhone XR
Doesn’t work without an existing number
by josh_hill on 2019/03/23 18:40
This app supposedly gives users new numbers, but it won’t do so unless you give it your number first, so it can’t be used on an iPad or other devices which don’t have a cellular number to get calls. Doesn’t really fit the voIP purpose.
Subscription
by leeleebost on 2019/03/22 13:46
How do i cancel my subscription?
Kanji...or something
by Sashastar4 on 2019/03/20 23:12
Downloaded the app, needed to send photos and lots of text, purchased the year unlimited only to begin receiving texts in kanji or something. I reached out to their support and was told that was how they received the text. Talked to the friend that sent it and it was 100% in English. Support said they checked their back end and saw the same thing. Blamed it on the senders method of sending whether it was too long of a text or a third party keyboard. Regardless, do not feel like I’m getting what I paid for.
Great app
by ctschris on 2019/03/20 13:20
So far I’ve had this app for almost 6 months I love being able to separate work from my personal phone, along with not giving my real number out to strangers while working I literally have no complaints and would recommend this to all jump on the subscription monthly plan it’s cheap and it works
Great but
by MKG-8k on 2019/03/20 05:42
Wish there was a way to search texts, and the notes for each contact don’t save. They disappear next time you open the app
No good for signing up
by Anon23232 on 2019/03/12 22:28
Tried to use a phone number to sign up for a Twitter account. Didn’t work. Didn’t get an answer as to whether or not it would work. Now I’ve wasted my money on a subscription. I should have waited for that answer.
Does not work for me
by trcfes dtg on 2019/03/12 00:40
You can test and message, but the call function does not work on my iPad. When you receive a call it sends it to my cell phone. If I wanted it on my cell, I would not need a second number. Frustrating.
Great App !
by teax388 on 2019/03/06 00:52
Good 2nd number for hiding your real number but is anyone else experiencing lost or erased notes if you’re using the notes section for each profile number?
Perfect
by MissQueenCC on 2019/03/05 07:45
I give hardly anybody my real number because if I want to change it I don’t want to pay $15. I subscribe and block how I want too. My everyday number is not tied to my social media accounts. When people import their contacts I don’t get suggested as a friend. This prevents co workers and other from knowing my personal business. I have tried apps by pinger and google voice. I did not like them and this is by far the cheapest option. I highly recommend it.
Could not answer calls
by Do not care!!! on 2019/03/03 23:08
Not impressed at all. Would not let me answer calls. Good idea poor execution.
No longer works
by sdb_1970 on 2019/02/28 15:47
I’ve been using the Burner app for over a year. They must’ve instituted a software change in the app, but it no longer works for me - when I enter my passcode/fingerprint to pay for credits through PayPal (as I did with no issues in the past), I get a message that PayPal needs to send an sms to verify my account and then the App Store pops up with a blank window (and no sms is sent). I contacted their support and have a detailed description of the problem and my phone number and all I got was a generic response asking if my question had been answered (?!) My recommendation is to find another app.
Can’t register to log in
by Frustrated2.02 on 2019/02/27 21:39
I need the 6 digit code to log in and it doesn’t send it to me after multiple resends.
DOES NOT WORK!
by Mrs. Roberson13113 on 2019/02/22 10:55
When I make an outbound call from my burner number, my MAIN number pops up on the caller ID. My main number is not hidden. I made a test call to home number and the calls were forwarded to my main voicemail number.
Worst app & horrible customer service
by mb29182019 on 2019/02/21 08:05
Don’t buy
Cancel Subscription
by TaurinaDuchess on 2019/02/17 04:56
I have been trying to cancel my $4.99 subscription since I don’t need it at the moment and it’s impossible.
Great Concept - Unreliable
by MrWufz on 2019/02/16 21:30
Love the idea for this app. I sell things on Craigslist and using my actual # was getting me added to massive SMS spam groups. Worked great the first month. Just renewed and notifications stopped working. Only other thing that changed was update the other day to 12.1.4. Sometimes I'll get notified of texts, sometimes I won't. Even when I do, upon opening the conversation, the app hasn't updated with the text (even if it was present in the notification)! The only way I can see it in those instances is to force-close and reopen the conversation. Other times, I never get a notification and when I go back to check, the other person texted me what seems like hours ago. It only shows me the last time I sent a message, so I'm not sure. This needs to be fixed. I won't be renewing this month if it's not. Also, there should be a time stamp on every message. Either via pulling to the side like in Messages or long/3d-touching a message.
They sell your number to telemarketers
by Danapie1 on 2019/02/12 16:55
Ever since I got this number I get daily incoming calls to the burner number trying to sell me sh’t. They sell you out I guess!?
doesn’t work
by Coolkid2287 on 2019/02/12 02:43
i signed up for this app so i could connect this number to a tinder account but whenever i send the tinder code to the number, it doesn’t pop up.
Love it for my Inbound Client Number BUT......
by Themikenoble on 2019/02/05 15:07
This is going to work great for the calls I get for my clients. I would love to see a whole different background when someone calls my burner number. Also it would be great to assign a different Ringtone to alert me that someone is calling the burner number. I don’t put my clients in my Phones Address book. Could you please make this happen before I start paying for it. You guys do that I will definitely stay. If not.m for 5 more dollars I can get another sim for my iPhone XS Max. Thank you.
How do I cancel a line????? (ERGENT)
by King Unicorn on 2019/02/05 01:20
Just wondering, how do I cancel a line?
Takes customers $$ then claims account is not active!
by StDJ on 2019/02/04 20:06
I just paid $8 on credits via the Burner app today. After purchasing a temporary number that would give me 20mins of call time and a certain amount of text messages, I found I was unable to make phone calls. Any number I would call gave me a "this line has been disconnected" message even though the numbers were confirmed to be active. I made sure I was connected to WiFi & cellular and restarted the app -- the issues persisted. I then followed the FAQs by deleting and reinstalling the Burner app and upon attempting to sign-in using my phone number I get an error --> "Oops this account is not active" message. ** Update ** - like other reviewers, they apparently banned my account after months of inactivity. But can’t explain why except that the have the right too. 🤔 A bunch of scumbags these guys...
A couple complaints.
by kaylanicole93 on 2019/02/03 02:45
Overall, I love this app. I do wish sending video was supported. Also, when I try to add a note to a contact, it doesn’t save.
Lost credits
by metroalex on 2019/02/02 11:08
Don’t buy this app. The app has crashed over 3x. The final time it crashed I was told because I was banned. No reason given except they have the right to. Meanwhile they keep any credits you had.
Impossible to cancel
by Dgdghetbdxhdgdxhgsydgydhrh on 2019/02/01 22:25
I have made several attempts to cancel my subscription via the developers and ITunes instructions and there is no way to unsubscribe. The Developers/ company just keeps hitting my card. Please delete my account, whereby Apple will not feel obligated to bill me Thank you
I have been locked out for days now
by Ryansal333 on 2019/01/31 17:53
I used this 2nd phone number for sales calls and other work related calls. This is the 2nd time I have been locked out in the last few months. But this time, I am locked out for days!!
Is It Too Good To Be True?
by Night Lion on 2019/01/27 21:53
An incredible app that does what it says it will do with very little, if any struggle for the user! Truly...this is a great app. What would make it even better is if the developers could update it to work with Apple Watch as well. This would make me love it even more.
Scam!!!
by Iamdinadd on 2019/01/27 02:56
Do not download this app!!!!! This app is a scam!!!! No matter how many credits you buy you will continuously have to buy an extension or they will delete your account even with hundreds of credits!!! I asked for customer service and someone logged into my account and logged me out on my end!!! So I lost all my credits due to me having a new number and not being able to log back in... do not trust this app
Sad Day
by atyyvhobgd on 2019/01/27 01:41
Invested over $30 into this app only to have my account banned without explanation. These companies need to start being held responsible for their shortcomings. The app directs you to a support email that no longer exists...
Does not work as intended.Full of spam messages
by matitzabk on 2019/01/26 20:56
I just got this app to use for business as a second number but I am thinking of dropping it altogether. I kept getting spam text messages despite not giving my new number to anyone. When I tried to burn the number and got a new number the same thing keeps happening. I keep getting this messages with a link to a website. The website could be full of virus for all that I know. On top of all this the new number that I got after burning the old one does not work. I am not able to get any text messages or calls and the calls go to voicemail. Forget about support. There is not any phone number to call to alleviate this concern.
Smarter than publicizing your real number
by Jennkay83 on 2019/01/26 00:39
The app does work well. I’m using it as a number for people to call during our fundraiser at school so I don’t have to give my number out to 200+ families.
Never received my 6-digit code😔
by HappiPlaya on 2019/01/25 23:51
I wantd a second number for business so that I can control business after hours. I read the reviews and downloaded the app. It asks for my country and p.number. An alert box pops up and says it is about to send me a 6- digit code, and gives yes or no options as to whether all looks correct. However, I never received the code, and there wasn’t any option for that. Sincerely , Lost & second lineless .
Bogus
by McDonalds Worker on 2019/01/25 18:59
Why it says free but after 7 days I gotta pay THAT IS NOT FREE THIS FOOLISHNESS
Too many numbers and they close your account.
by Flyleaf24 on 2019/01/25 18:35
Too many numbers and they close your account with no warning and no explanation. They also ignored my refund requests for my credit packs I had purchased so I had to contact Apple directly. Customer service is non-existent with no phone number and email responses are copy and paste.
Wasn’t even able to send verification number to phone
by Ryan100cm on 2019/01/23 21:53
Literally on step 1 of signing up, it didn’t work. I put my phone number in correctly and am in the United States, it said it could not send the verification code.
Idea great, but pricing is hidden and confusing
by Alexfromsanjose on 2019/01/22 00:08
I got to burner through craigslist, and I love the idea. From what I can tell so far, the app is well executed and covers all my needs. The one thing that really tripped me up was the pricing. Looking at the website burnerapp.com I quickly got the idea that this is a paid subscription service, but where are the dollar amounts??? I scrolled up and down, up and down, no mention. Without craigslist I wouldn’t even have downloaded the app without knowing if the pricing makes sense. I finally saw the pricing in the app itself; subscription is easy enough, but the credit system is super complicated, it doesn’t help that the bundles don’t match the costs of the different services (for example, there is a 5 credit service, but only 3 and 8 credit bundles) I felt like at the price booth in an arcade... Eventually I found pricing on the website deep in the support hierarchy, but this must be the best hidden pricing in any subscription service offering, which looks kinda shady. So, great app, but clean up your pricing!
Somehow, twitter knows it’s a fake number
by Darvin614 on 2019/01/17 12:17
This is probably not an issue with the app, so I changed my review to 3 stars instead of 2. So I wanted to use it as a second number to give people I don’t want to deal with. Twitter demanded I have my phone number on file but there’s no way in hell im giving my cell phone number out to them. So I tried burner. I’d figure it’s worth $5 a month , a very reasonable price btw. Anyway, I’m not sure how but Twitter knew the number wasn’t my actual number. It said something along the lines of “invalid phone number”. How do they know? I tried another one. Same result. So, I still don’t have Twitter because , frankly, I don’t want my real phone number stored on their servers. I can live without twitter. It’s ridiculous that they require a phone number anyway. No wonder they’re going under. Aside from that, Burner does what it says. Anytime I sell something on Craigslist, etc, I use a burner number.
Buggy app, missing texts and calls, can’t text multiple people
by Dr. Neuroscience on 2019/01/16 21:42
Really buggy app, many missed calls and text messages, not suitable for professional use. I work in a hospital and missed so many calls and messages. Wish I had used the trial instead of paying for the full year. I want my money back!
It’s not helping, useless.
by prit421 on 2019/01/04 16:44
When I download this app for Craigslist, so many calls coming from unclear numbers and try to do scam & fraud to my account. This app can’t even delete or filter the scammer number. I don’t like this, it’s useless.
Getting hooked up
by Big Dell 42 on 2019/01/02 19:42
I’m waiting for almost an hour for my code to verify my account.. Not a good way to start off
Share numbers
by Nuketroop on 2018/12/29 01:51
So I got the 3 number subscription. One number started getting calls immediately. One guy said is this the bank. Uhmm sure, give me you account number (kidding). I look up the number I got and it’s listed as an ”Personal Loan Scam” on Nomorobo (Whom they partner with). What give Burner? This is unacceptable. -update. I guess they cannot tell who had the number last. I just went in and burned the old number and requested another and seeing the choices, googled the one I was interested in, made sure it was clean, and created it. We’ll see how it works. However, how do you delete a background? You can select a background, but once created, how to remove it...?
Little Help via Email
by PleaseRespondImAngry on 2018/12/28 22:35
I downloaded this app because I wanted to reroute scam phone calls to this number, but then I saw that it costs $5.00 a month. I deleted the number and the app like it said to if I wanted to cancel, and I also sent an email to the listed email to cancel the account. I got an automated response and then an email saying that the account was no longer active. Still don’t know if I’m going to be charged or not. I’m irritated.
PLEASE fix your voicemail feature.
by khehkymoliehky on 2018/12/20 05:48
I absolutely love this app, I don’t know what I would do without it or how I would run my business. BUT. The Voicemail feature is absolutely atrocious. If I press play, then press the speaker button, it will play perfectly fine over my speaker. If while it’s playing I turn the speaker option off, click pause, then play again.. it will have an aneurism and start playing the voicemail over itself 2 or 3 times. I have tried everything to fix this so clearly it’s something on the developers end. Other than that it’s amazing!
Unreliable
by YourGhostInMyMachine on 2018/12/17 00:36
Lots of messages fail to come through or go out. “I was messaging you and never heard back.”
Didn’t work
by Soccerfrost on 2018/12/16 18:09
Works perfectly
Very useful application
by 26Nada on 2018/12/14 01:10
I’ve been very pleased with this app. It works as advertised. I regularly use it so I don’t have to give out my real number on sites like craigslist. The service isn’t free, but I would not expect it to be. I like how it gives me the option to get rid of a temp number right after use, or keep it for as long as I may choose to. I can also have multiple lines active at once. The only issue I have had has nothing to do with the developers. Some of the numbers it activates receive an excessive amount of spam callers. This is annoying at times but that is a risk you will always run into when getting a new phone number, as it has most likely been used by someone else before.
Spam
by SJSGFKGKVSKAKSOEOBRV on 2018/12/13 18:31
After having installed app, started getting tinder spam texts. Deleted app!
Burner is NOT FREE
by quiltinglucy on 2018/12/08 19:49
I like your app idea. However, I HATE when you and others say product is Free. It is NOT FREE! Only the download is Free. Then after 7 days, you have to decide which plan you want to subscribe to, or delete app. Many seniors, such as I am, are on fixed income. Our group is bombarded with this and that, all costing money. Or bombarded by scammers. We are constantly asked to subscribe to one thing or another. If I added what I have to pay in subscriptions, it ends up being more than my monthly expenses for medical and RX. Please erase the free app part. Unless, a new category is made stating: free app with download, BUT after trial period, must subscribe with a fee. Otherwise say free download of app. Fees for subscribing.
Horrible app
by joestes709 on 2018/12/03 22:22
Unresponsive. Makes you think it’s free but then u download it and have to pay. Calls don’t connect everytime. Overall bad experience.
New update renders app useless
by 173773725151781 on 2018/11/26 10:32
Was working perfectly before. Now I keep getting an error message stating my phones intl settings are not supported.
Annoying APP
by LaLMT on 2018/11/23 19:55
APP is problematic, message counter display is stuck on 1 new message constantly, cannot get login code sent to my phone after logging out - this is a continual problem. have refreshed APP over and over, uninstalled the reinstalled over and over and over and over, restarted my phone over and over. what a headache. cant something just work.. UGHHH!!
Every day it glitch
by Why I can't purchase any movie on 2018/11/23 19:32
Almost every day I should to remove it and put it again, now they even can send verification code.. once a week it crashes...
Can’t even Sign Up
by Missed Lead on 2018/11/23 18:48
Says my phone number is invalid
Double Charging
by G$1970 on 2018/11/20 23:19
I've tried using the support via the app and you can't send the email. I then used copy and paste of the email address and it was stated that a reply would come in 24 he? Well TWO WEEKS LATER no reply ? I'm being changed DOUBLE for one line which I paid for the year? Why is this???
Proceed With Caution!
by Nyjetssb3 on 2018/11/19 15:51
I’ve been trying for months to cancel my subscription and they continue to charge me!! If you are looking to ever cancel this app, just know it may be a STRUGGLE to get them to stop charging you!
App has problems
by amarse877 on 2018/11/17 21:01
Messages don't load.. Cannot receive videos.. This is 2018 and this app won't show me videos that were sent to me. Next sometimes send just fails.. Message notification doesn't happen on time when i get the message.. App is poor with data management.. Cannot receive LTE data sometimes even when full signal and other apps loading fine
Canceling is ridiculous
by Daddy1111111111 on 2018/11/16 23:12
Cancelation process is unreal, 6 different emails, and they give the wrong info to cancel. Good lord. And stop with all the follow up emails I already explained I want to cancel, how hard is it?
Not free at all
by M12356 on 2018/11/16 20:35
Crap app they let you have it for free and then make you pay
scam
by Verry hard on 2018/11/14 17:53
this app tried to make it very difficult for you to cancel. I did not let you cancel it
Not consistent
by Familygirl1976 on 2018/11/13 11:44
I have a consistent problem with my calls not going through. The number will ring and ring but then not connect to the other persons voicemail. I usually just have to try again later. I have the monthly fee plan and once a month I end up switching to a new number to get things working again. Not all my pictures go through and I’m often left thinking wondering if my messages went through or not. When the app is working it’s nice but the unknowns are difficult to deal with.
Great app! Has worked flawlessly so far
by sillygirl99 on 2018/08/16 12:54
I love this app! After doing some research on what the best option was for a 2nd phone line on my iPhone I decided to go with Burner & I’m glad I did. So far no problems whatsoever and it allows me to keep certain calls/contacts separate in my iPhone & my life. It’s great. Calls are clear, texts sent quickly, I love it. Price-wise it’s also the most affordable, an unlimited line for around $5.00 a month, that’s so much cheaper than other apps offering the same service. I’ve seen a lot of people complain that they don’t like seeing their own # pop up when their burner line rings and that it takes getting used to but in the app you have the option to set it where the callers # shows when calling, not yours so that’s been fixed by the developers. So far, I love this app and will keep it indefinitely, $5.00 a month is a small price to pay for the piece of mind I get. My only issue is a small one, which is why I only gave the app 4 ⭐️’s and it’s cosmetic in nature, but still annoying. In the settings you can change the appearance of your burner, the background color or add a photo...I have added a photo as the background numerous times only to have it reset to the original setting within a day or so, going back to just a background color, no pic. I set the pic and again, it disappears by the next time I use my burner. Silly, but it would be great if this could be fixed. Then I’ll happily give it 5 ⭐️’s because it deserves it!!!
Infinitely easier than having multiple phones
by erblemoof on 2017/10/14 20:02
If you know what a burner phone is, then you already understand the concept behind this app. Except, it's SO MUCH better because you only need a single phone to use multiple phone numbers. How it works: you pick a phone number, and give that number to people. They call the number, which then calls your own phone's number. The caller never learns your "real" number, so it stays completely safe. If you never want that person to contact you again, you can burn the number you gave them, and that's it. They can't get in touch anymore. The only challenge with using the app, which you quickly get use to, is you must press the "1" button to accept an incoming call. After you do it a few times it becomes a habit and is not a big deal. I highly recommend this app, I use it all the time and find it to be very reliable and convenient.
Terrible customer service!
by bohotechie on 2018/07/16 18:16
I have now been waiting almost 36 hours for a response from the Burner team, after sending at least 3 messages to their support email. I have had an auto-renewing line for more than six months. I recently changed the number (for the first time) and their system automatically burned it (deleting all the text messages at the same time???!!!) three days before it was set to renew? When I received an alert that my number was set to burn, I contacted support, expressing my confusion—after all, my subscription was paid. They eventually replied, asking for my number. I immediately answered. When I got another alert, I wrote again. And again. Nothing! No response! Then I received an alert that my number had been burned and all messages deleted! I wrote to Burner again, and that was Saturday afternoon. It is now after 11am on Monday and I have had no response from the company. That is not acceptable support and I am very displeased. Mind you, they still have my money and I fully expect to be changed again in two days. Use this service at your own risk and copy everything immediately. :(
Almost as good as text messaging
by ksmm on 2017/09/17 06:16
This service works almost as well as the texting service provided by your cellular phone company. And it has much more compatibility than Google Voice; it works with most services that I've tried (though a few will still reject any VoIP number). And it can receive MMS/picture messages and send them too (for a fee). The app, on the other hand, has a few rough edges. Notably, trying to position the insert cursor, doesn't show you the text as you move, leaving you to guess where the cursor will land. Also, renewal reminders are hit or miss. Sometimes you'll get reminded that your burner is about to expire; sometimes you won't. And even when it works, it may only give you an hour or two advance warning. Too bad for you if you're busy when that happens. Expired Burners disappear and take your number and all your messages along with them. Also, this app drains your phone battery like nothing I've ever seen. Like streaming video. Like continuous GPS navigation. Even if you're idle waiting for texts to appear, your battery will die quickly. It makes me suspicious about what the app is doing behind the scenes. Other than that, the service is great for times that you don't want to use your permanent, identifiable cellular phone number. And it's reasonably priced.
Great Concept - Unreliable
by MrWufz on 2019/02/16 21:30
Love the idea for this app. I sell things on Craigslist and using my actual # was getting me added to massive SMS spam groups. Worked great the first month. Just renewed and notifications stopped working. Only other thing that changed was update the other day to 12.1.4. Sometimes I'll get notified of texts, sometimes I won't. Even when I do, upon opening the conversation, the app hasn't updated with the text (even if it was present in the notification)! The only way I can see it in those instances is to force-close and reopen the conversation. Other times, I never get a notification and when I go back to check, the other person texted me what seems like hours ago. It only shows me the last time I sent a message, so I'm not sure. This needs to be fixed. I won't be renewing this month if it's not. Also, there should be a time stamp on every message. Either via pulling to the side like in Messages or long/3d-touching a message.
Somehow, twitter knows it’s a fake number
by Darvin614 on 2019/01/17 12:17
This is probably not an issue with the app, so I changed my review to 3 stars instead of 2. So I wanted to use it as a second number to give people I don’t want to deal with. Twitter demanded I have my phone number on file but there’s no way in hell im giving my cell phone number out to them. So I tried burner. I’d figure it’s worth $5 a month , a very reasonable price btw. Anyway, I’m not sure how but Twitter knew the number wasn’t my actual number. It said something along the lines of “invalid phone number”. How do they know? I tried another one. Same result. So, I still don’t have Twitter because , frankly, I don’t want my real phone number stored on their servers. I can live without twitter. It’s ridiculous that they require a phone number anyway. No wonder they’re going under. Aside from that, Burner does what it says. Anytime I sell something on Craigslist, etc, I use a burner number.
Works as intended
by bradleygt0226 on 2017/10/13 14:13
It does exactly what it’s supposed to. The only downside is not being able to set a different ringtone for the burner line, and still show the caller’s incoming phone number at the same time. Currently you have to set Burner to display YOUR own burner number as the incoming phone number when someone calls that line. You save your burner number into your phone’s contact list and set a separate ringtone for that phone number. However, since the caller ID shows your burner number, you can’t screen who’s calling you that way. It will display the caller’s phone number in your call history so you still have access to the number after the call. Overall good app though and I was even able to get a local area which I was unable to do through even google voice.
Very useful application
by 26Nada on 2018/12/14 01:10
I’ve been very pleased with this app. It works as advertised. I regularly use it so I don’t have to give out my real number on sites like craigslist. The service isn’t free, but I would not expect it to be. I like how it gives me the option to get rid of a temp number right after use, or keep it for as long as I may choose to. I can also have multiple lines active at once. The only issue I have had has nothing to do with the developers. Some of the numbers it activates receive an excessive amount of spam callers. This is annoying at times but that is a risk you will always run into when getting a new phone number, as it has most likely been used by someone else before.
Six hotdogs eight buns
by mr. parking lot on 2018/01/13 21:34
In the same way that it doesn’t make sense how there’s different numbers of buns then there are hot dogs in the grocery store, the same here with the number of credits that they sell in packs versus how much the different services costing credits so you always end up like just one or two credits short with you change from the last purchase. On top of that the subscription system I’m not sure if this is an Apple thing or an app thing but There certainly problems when it will either tell you that the purchase was successful or tell you it was unsuccessful because you arty have a subscription but that I would never let me make a number from that credit and repeated out reach to customer service field in them Knowledge Ing in the problem at all
UNRELIABLE
by Laura Caitlyn on 2018/02/10 03:54
Signed up for this service 24 hours ago and already having problems receiving text messages! When I visited the support site all it suggested was restarting/reinstalling the app or emailing them. I closed the app and reinstalled it but the texts that people had sent me still failed to appear and I now I have no idea how many texts I have missed and from who. This is completely unacceptable. Charging for a defective product and offering such little support is also unacceptable. With no phone number to call for support, how am I supposed to get this fixed quickly? The fact is that even if they did fix it, there is no way I would continue to use this service since it has proven to be so unreliable and I was using this number for something important. After spending the day updating my contact information across multiple platforms I am extremely disappointed.
Horrible customer service and bad phone service
by Point missed on 2018/06/28 01:30
After almost 3 years of having this app on a automatic renewal I contacted customer service which is only available by email not by phone and takes a minimum of 24 hours to answer in reference to my account after telling me that everything was OK this canceled my account a few weeks later. I emailed asking about reviving my account because it was for business and 48 hours later they responded saying that yes they can but never did. Now 24 hours from then they just told me that FT are able to do it they will try so I told them to cancel it. Bad enough you will see that the app loses its speed and efficiency and drops calls or makes it so you’re unable to make calls if you use it frequently throughout the day. Don’t waste your time Google voice is free.
Not reliable
by Cobra94r on 2018/07/17 10:42
I’ve had the same Burner number for about 2 years. I use it mainly for Craigslist purchases & other telephone corespondents where I didn’t want the other party to have my real number. App worked well at first. Eventually it got to the point where my phone would only ring on occasions. However... since I had the same number and had it memorized for about two years... I chose to overlook some of the bugs. From day 1, I had my account set up with auto renewal. All of a sudden I was getting messages to renew my account. At first I ignored it simply because my account was set up to do it automatically. Eventually , I started getting concerned so I went into the app and manually renewed the account. There was no issues with my credit card, number or card expiration date. It was the card that I use on every iTunes linked app purchase. I woke up one morning and had a notification that my account had expired and my number was ‘Burned’. Keep in mind... the sole reason I tolerated the bugs was simply to keep the original number that I had been assigned. With that said... I am pursuing a spare line with app developer.
Poor Quality
by J7686 on 2017/11/04 16:01
I am very frustrated with this app right now!!! I’ve waited for 2 weeks for my subscription to renew today and allow me to create a new burner. It has not shown that its renewed and I needed a number so I had to pay an additional $5 to get a new line. Now that I’ve paid for the new line it’s telling me that it can’t confirm my number that I need to check my international settings. Makes no sense because I selected United States!!! On top of that, because of the error, it’s now telling me that I’ve attempted to confirm the account to many times and it won’t allow me to try any longer. That I now have to wait and ty back later!! This is extremely infuriating & I can’t seem to find any way other than email and a 48 hour waiting period to get assistance to fix the problem!!
Total Ripoff
by 2018-_k on 2019/04/24 14:40
I obtained the service 3 weeks ago and paid an annual subscription fee of about $140 for 3 lines. Within two weeks of obtaining their service they terminated my service via text(using a burner number-the irony)for violating their terms. Since then I have contacted them via email, on numerous occasion to obtain an explanation regarding the termination, as I do not believe I have violated their terms. I have yet to receive a response to my inquiry. Support will send you to “legal” legal will never answer. It almost seems like the email for legal is unmonitored. Overall my opinion of this company is as follows: -they accept your money and terminate your service when they decide regardless of there being a valid reason or not (maybe they recycle their phone numbers, and terminate for that reason, idk). - they are disingenuous, unprofessional, and unresponsive. -they don’t have an active phone number for the customer to have the opportunity to speak with someone. -they hide behind an email address and respond when they choose to. -they terminate your service via text using a burner number which again does not give you the opportunity to speak with anyone.
Share numbers
by Nuketroop on 2018/12/29 01:51
So I got the 3 number subscription. One number started getting calls immediately. One guy said is this the bank. Uhmm sure, give me you account number (kidding). I look up the number I got and it’s listed as an ”Personal Loan Scam” on Nomorobo (Whom they partner with). What give Burner? This is unacceptable. -update. I guess they cannot tell who had the number last. I just went in and burned the old number and requested another and seeing the choices, googled the one I was interested in, made sure it was clean, and created it. We’ll see how it works. However, how do you delete a background? You can select a background, but once created, how to remove it...?
Caller ID
by Marcelina87 on 2018/04/07 18:12
UPDATE: there is also a huge delay in calls so there’s always an awkward silence or talking over someone. This app is great for my second number for work so I don’t have to give my personal number out. I however have one major complain that really bothers me, the caller ID doesn’t pop up when receiving a call. It will briefly pop up if you so happen to be staring at your phone at that very money but the. It disappears and you just see the actual number so it’s confusing if it’s coming from your personal line or the burner. Can you guys please fix this, let the contact that you saved it under pop up instead of their number or your burner number. PLEASEEEE IF THAT WAS GIXED I COULD GIVE THIS APP 5 starts because I really like it!
Ripped off twice
by ripped off for over a hundred on 2018/06/24 14:44
Hey phone and text worked. But you had to buy extra points to keep adding for text or calls. Bought unlimited text and calls. But it will not work. They kept saying it will be active in like a month. So until then you have to buy credits thinking in a month it will give you the unlimited. It was a scam!!!! I wrote 5 emails! From what answer I got once and never again. Sounds like the developer sold it to a company who markets and collects the money. They are ripping everyone off. Took over 100 so far. I deleted the app and got a different second line. You can not talk to anyone. And emails take weeks to hear back if at all. This is a Scam burner phone number. It should be looked at and shut down for fraud. !!! Buyer be aware!!!
Awful
by Samjones0707 on 2017/11/05 05:27
I downloaded this app to confirm the interface and leave this review. I understand this app is advertised as being used for business reasons, but someone has recently used this app to harass and abuse me. Being able to change his number at a whim, I’ve had to block 8 numbers from this app to avoid cruel messages and actions that are on the verge of domestic abuse. This may not be the intention of most of any user(s), but such actions must be brought to the attention of the developers. Such freedoms allow for abuse and domestic violence, harassment and terrorizing, all of which are completely unacceptable and put a persons life at risk. As the recipient of messages from someone using this app, it receives no support from me and I would leave a negative number of stars if possible.
Purpose built and works
by RT2014 on 2017/09/20 12:43
Very solid app for a virtual phone line for messaging and voice calls. Some small delays sending pictures and no support for sending videos to the line. Overall, being able to manage multiple lines and quickly dismiss them works better than google voice lines or any other app I've seen. So many apps are looking for multiple lines able to be managed by one, this app achieves its goal of separation on a physical device. Looking forward to more development for managing contacts separately from contacts within the main OS
The WORST customer support ever
by Lovo99 on 2018/03/21 15:37
I like the app, but the customer support is the worst. I changed phone numbers and was not able to receive calls anymore. I contracted customer support through emails, they responded to the initial email and requested a little more info, I submitted everything they requested and never heard back from them. I have sent them 5 more follow up emails but have not heard back from them. I'm a monthly subscribed member, so I should be getting a "premium customer support" as they claim on their app, but that's not accurate. It's a shame I have to cancel my subscription because I can't no longer receive calls. I did like the app, but can't use it anymore, despite that I'm paying the monthly fee of $4.99. Shame on you burner customer support.
PLEASE fix your voicemail feature.
by khehkymoliehky on 2018/12/20 05:48
I absolutely love this app, I don’t know what I would do without it or how I would run my business. BUT. The Voicemail feature is absolutely atrocious. If I press play, then press the speaker button, it will play perfectly fine over my speaker. If while it’s playing I turn the speaker option off, click pause, then play again.. it will have an aneurism and start playing the voicemail over itself 2 or 3 times. I have tried everything to fix this so clearly it’s something on the developers end. Other than that it’s amazing!
Life saver!
by 2DopeBro on 2018/08/08 13:28
This has literally saved my life! I have dealt with a stalker for over 10 years 😡 and he always manages to get my cell number, so over the years I have had to constantly change my number which has inconvenienced me greatly. Now I give my burner number to everyone except for family and I haven’t had to stress over changing my number ever again! I haven’t had one issue with texting or calling on the app! It works great with my iPhone 8! Thank you for saving my life! Great product!
Not getting all my msgs
by Chrissy192 on 2019/05/03 14:17
Who knows how many times I thought I was being ghosted when I wasn’t all because I wasn’t getting all of my messages on this app? It seems anything longer than 100 characters just doesn’t come through. I’d send a msg and wait for a reply, and wait, and wait, and never know that the person did reply, I just didn’t get it. I only found out because the last time this happened, I asked the person why he didn’t reply. Well it turns out he DID! And he sent a book! It was a beautiful, sensitive, poignant reply that I’d have never known about if I hadn’t asked. I agonized for hours waiting for his reply when in fact he had replied.
Rip off
by down2you77 on 2018/06/06 22:48
This app is a rip off like most apps. Dishonest business. The first night I downloaded it I purchased 15 additional credits. I noticed the next time I used it only 5 credits were shown. I immediately contacted them and asked why and how to get the credits I paid for. This prompted a back and forth string of emails one after the other of them telling me I didn’t buy credits. They came up with one story after another until finally telling me I bought an extension of some kind. I didn’t even know what an extension was but I know how to read English quite well and I know what the word credits looks like. Long story short, I’m out the money for credits and these people are dishonest. Don’t spend your money on this app.
Was not happy but customer support took care of me
by Ak47007 on 2018/09/05 14:21
Update : Developer reached out and offered assistance and advice , that right there shows they care and are listening. I changed my review to a 4 star. You just made a customer happy again ! I’ve used this app for 3 months , I just got a notification from a text that I got two days ago ! This app takes forever in syncing. I once waited 10 minutes to receive a message from someone. It takes too long and it’s not good for people who rely on a second phone number.
Not working properly?? Maybe??
by BigTexasAJ on 2018/05/07 21:39
I want to love this app but it is not allowing me to use it for what I need it for. Whenever the Burner # is called, I have to answer the phone & press a digit to allow someone access to my residence. However, it hangs up on MY phone & the Burner app tells me I have a voicemail as if I never answered the call. I’ve listened to the voicemail and I hear my guests, sitting there stranded because it didn’t work. Am I doing something wrong or is something like this not allowed?? If so, I will have to find a similar app but that will allow me to do this function. Especially since I am paying for this number monthly. Any suggestions are appreciated!!
Trial and Ad Features
by J.R.CT. on 2019/04/26 16:19
2nd try Trial with Advertised Features to Lure people to download. I always say good developers let you try the features with trial, but sadly this App with the trial does not let you use the main feature (burn a number) unless you pay, and even when you pay it is only limited as the pricing per subscription explain. But they should consider to add the all features that way the potential members can get an idea of the features and the limits which the Advertising Dept did not put in details for some features. Had to contact to get an answer wich should of been accesible via the App. My Taxi company went with another Developer. Your loss for the lack of trial in the “Trial Period”
Working now - thanks
by SuppleLeopardGal on 2018/07/20 20:22
It’s nice having call and msg info in the same place. Very convenient for tracking communication with clients, etc. Calls from certain US area codes have come through appearing as though they are calling from another country. I don’t know if there’s a confirmation that comes up after I touch “burn it”, but I hope so. Seems like it might be pretty easy to accidentally burn your info by mistake. I hope I don’t find this out the hard way.
Perfect
by MissQueenCC on 2019/03/05 07:45
I give hardly anybody my real number because if I want to change it I don’t want to pay $15. I subscribe and block how I want too. My everyday number is not tied to my social media accounts. When people import their contacts I don’t get suggested as a friend. This prevents co workers and other from knowing my personal business. I have tried apps by pinger and google voice. I did not like them and this is by far the cheapest option. I highly recommend it.
Love it for my Inbound Client Number BUT......
by Themikenoble on 2019/02/05 15:07
This is going to work great for the calls I get for my clients. I would love to see a whole different background when someone calls my burner number. Also it would be great to assign a different Ringtone to alert me that someone is calling the burner number. I don’t put my clients in my Phones Address book. Could you please make this happen before I start paying for it. You guys do that I will definitely stay. If not.m for 5 more dollars I can get another sim for my iPhone XS Max. Thank you.
How can I change my login number!!!?
by Almayra on 2018/01/04 06:25
I use this app to connect with all my clients, I am a makeup artist and this app is everything. Although I love how I can use it and never have to worry about losing conversations I am so frustrated with it because I can’t change my login number. I just got the iPhone X and I got a new number luckily I kept my other phone to back it up and restore on new phone but I had to go through a whole ordeal to be able to log back into burner. I don’t know how to change it and I’ve already tried from a computer and my phone. Please fix this!!!!
Be great if it worked completely...and then it GOT WORSE
by b33unit on 2018/03/16 08:51
And then they cancelled my account and claimed I was breaking their terms of service and said I’d have to take it up with their legal “department” who hasn’t responded since my initial email in NOVEMBER OF LAST YEAR. I switched to Hushed who apparently didn’t have a problem with me using their service to sell my car on Craigslist which is the only reason I signed up for Burner ————- Works ok but when you forward texts for example they don’t also show up in the app. Also it keeps asking me to verify my phone number. REPEATEDLY. Fails to verify and says to check my international settings whatever that means. Apparently the United States isn’t a supported country.
iPhone X support please
by Hsjsnvebdbd on 2017/12/02 15:36
I’ve been using this app for over a year, it’s definitely come a long way. Many bug improvements have been made and for that I thank your team. I use it daily to connect and contact with customers 30+ times a day, over 1000 contacts. With little to no issues. I do hope there are plans to add support for the X. Only bug I’ve noticed is notifications, intermittently will not notify and intermittently can’t get the notifications to go away after reading.
Great when you want to give your phone number out
by Randall24675 on 2017/09/19 02:24
I subscribed to the Premium contract plan. Very easy to use and super helpful! Designed well and I can splatter my number all over the internet and local classifieds. One odd occurrence I did notice is my battery dies quickly and my phone gets super hot when I'm on a call for more than 5 minutes. Having issues re-verifying my phone after wiping it out. I don't know who to contact. Had to move to 4 stars because of lack of support.
Unreliable - picture messages not received
by maked tinder look like a joke on 2018/02/15 04:33
I had issues going from the free trail to the paid subscription. Conversations started during free trial were all jumbled (messages out of order) and i had issues sending and receiving picture messages. I contacted customer support who responded timely, but seems they’re answer is always uninstall and reinstall the app. Did that and still doesn’t work. Did a test with a friend and she received my messages and pic but I never received hers. Really unacceptable for a paid second line. I can’t have a phone line that I never know if messages are received!! Not worth the measly $5. I canceled my subscription and uninstalled
Excellent customer care
by EQ Kimball on 2018/08/28 16:01
I deleted this a while ago because I didn’t have a need for it anymore. Totally thought it would stop the subscription once I deleted my burner number and the app. Found out I’ve been getting billed and had a hard time figuring out how to stop the subscription. I wrote them an email complaining about their user interface in that regard because it seemed to be quite a task. I received a fast response, accurate and detailed; it was Apple that required this action to take place, and it’s APPLE that has a terrible interface for managing subscriptions. These guys were professional, they even sent a step by step guide on how to cancel. Thanks for quick response and being very courteous even though I was in the wrong. Cheers guys.
Issue
by ~Tinder Queen~ on 2018/01/23 06:11
It’s a great app working well, until I ran out of texts. I decided to do the monthly thing, but it’s forcing me to use a NEW number instead of the one I currently have. It’s gonna look shady if I switch numbers all of a sudden, what the hell man. Update: didn’t fix the issue, just stuck with the new number because legit NO OPTION to stay with the current number. I’d send screenshots believe me I tried. Just abandoned it all together, but the app is good. So I’m updating and the developer responded, thanks for caring
I would give 10 stars
by yesimweirdbutcute on 2017/10/07 16:56
This app is phenomenal! It's not much different from how you text & call from your cell phone already. You get a different phone number for privacy, that you can use for any online transactions, dating apps or any one you would like to keep private. This is a solid app, there's no crashes or bugs and if you run into a problem you can send a email to the support team.
What happen? (Fixed!!)
by thequickfoxx on 2018/02/08 06:45
(Already fixed with provided support!) The recent update just broke the app, I’m using iPhone X and when I receive a message, i can see the notification, but when i go to the conversation, there’s no message, but the message can be view through the notification... this is embarrassing, please fix this, as i use one line here in a monthly basis and as my 2nd personal phone number. ;(
Didn’t get what I paid for!
by unhappy000001 on 2018/07/13 20:00
This is a horrible app if you plan to use the auto-renew line. Although, payment is made, it DOES NOT automatically apply it to your account so your number will still Burn/delete!! I contacted support the first month and per their instructions everything appeared correct. They may have recovered my number the first month but then I got the notice that it would burn again the following month. I had this number on my business cards!! I should have paid more for Sideline. I used that when it was free and you won’t lose your number! This app needs a lot of work so don’t plan on using it as a 2nd private line!!
Why
by JeepinEMT on 2019/05/09 06:16
Overly complex billing structure, confusing deadlines, false information. Prepare to speak with customer support, I was billed for 2 separate subscriptions and was then told that it was my issue to take up with iTunes. Seems like a shifty vendor- which is really too bad because the app functions well outside the billing tricks these people play. Update: Company reached out in response- basically stating its the users responsibility to make the interface more user-friendly through a series of articles to read and preferences to adjust. Worse than Ikea furniture, at least they’re upfront about the assembly before use.
RECURRING CHARGES WON’T EVER STOP!!!!!
by 302Boss2012 on 2018/01/25 21:27
***Beware when doing the auto renewing line on this app!!! Once you get your subscription there is no way to get rid of it so plan on paying $5.33 for the rest of your natural born life!!! They tell you that you have to log into iTunes to disable the auto renewing line however the app in iTunes is completely frozen and won’t let you do anything to it!!! Be ready to commit to this app for the rest of your life because there is no way to get rid of it or stop the recurring charges!!! There is also no way to contact customer support about the problem either. Buyer beware!!!
Scam-will take your money and run
by Silly4Seby on 2018/09/21 05:04
I’ve been with burner since the beginning of the year. At first it worked great then for the last three to four months it began to have one major glitch. Every time I renew a line it gives me a message that my line is about to expire even though I clearly payed for it! It’ll shut down the burner erasing all contacts messages etc. even though I’m payed up! Their support team knows of this glitch and supposedly did a patch but it hasn’t fixed anything! The support team always argues and gives an excuse so they don’t have to fix anything! Stay far away if you value your money and service.
I’d love to give this a 5* but there are some issues
by Cbconcepts.co.nr on 2018/10/01 19:34
First off, this works pretty good 75% of the time. However there are some bugs that really need to be fixed. First off, sending images works only half of the time. I learned a way around it by “taking a photo” then erasing it I can somehow upload a preexisting photo. That trick works only some of the time. Second. Missing texts. I have several ongoing communications with clients and will periodically miss important texts from them. This seems to be totally random but I’ve missed at least 5-10 (they would later send proof that the text was actually sent) Third. Text bar freezing. Force resetting the app also doesn’t fix this. I will have to reboot the phone in order to fix. Again, the app is good and I’d be willing to change my review to 5 when these things get fixed, especially for us that paid for the premium membership.
So cool!
by PacificRy on 2018/02/09 04:06
I’m a long time user of Google Voice, but that number seems to be generating a lot of spam. Maybe just because it’s been in use for years. So I thought I’d check out some other options. I’m blown away with how much better Burner is. So many more options. Much more controls and helpful features. So much more enjoyable to use. This is my new go to app for a second (and third, etc.) number.
If you need a 2nd number, this is simple & easy
by Foz06 on 2017/11/21 05:41
I’ve used a number of the second number apps and this is def one of the top ones. Lots of options to customize within the app......& they’re not all locked until u pay like many of the others. Set up process is simple, easy to navigate, quality of the actual service is good as well. No complaints so far!
Usability is high above other competitors!
by Jacob11701 on 2017/12/13 20:38
I have tried 4 top notch apps for a second business line on my phone. Looks make a difference so I would love to see support for the X screen since I see this a lot during the day. Other than that this app works as expected as well as giving me a customizable interface to create a good work culture in the burner number itself. I decided to go ahead and subscribe. I have not been let down. The support has answered quickly and effectively. The prices are cheaper than the three paid ones I tried. 100% recommend to others! 5/5: Customer Service 5/5: Usability 5/5: Developer attention to bugs and getting them fixed 4/5: iPhone X Support 😜 (Edit: 5/5!!!!) EDIT: Now Supports the X!
Terrible!!!!!!
by Chris mpintos on 2018/02/20 19:16
We used this app for our small business. We suddenly lost the ability to use the app and our telephone numbers and all the information linked to them. We paid for the service! We emailed customer support over 20 times for almost s month now. We have only received one email blaming Apple billing and stating we are welcome to cancel. Now we are just ignored. Who knows how much business we have lost over this. We made the mistake of designing business literature with these telephone numbers. We have $1,000’s of dollars of literature that are worthless. This app and their staff are a joke!!!! Don’t waste your money !!
They’re alright
by Suqi90 on 2018/08/22 03:01
So far so good. I’ve purchased a few credits but if I had to get the yearly fee, its not too bad. It’s roughly the same price as other apps such as music, VPN, and storage space etc so no surprise there. If you do use a VPN, the only counties you can be connected to is USA, Canada, & Australia. I was on another country and I was not getting back any texts. I found this out by contacting customer support and they were quick to get back to me. Overall, everything works. I know a few people have said they don’t get notifications, but I received one, so everything checks out. The only iffy thing is signing up with the attached number to your phone - but that sometimes can’t be helped do to legalities.
Rating Trends
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All Versions
4.0
6,871 total
 5
4,989
 4
736
 3
249
 2
146
 1
751
Current Version (3.10.2)
4.0
3,959 total
 5
2,960
 4
470
 3
144
 2
66
 1
319
Version History
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