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App name
Ryanair
Description
With this App at your fingertips, Europe is at your feet. We’re Ryanair, so of course you’ll find the lowest fares in Europe on our app. But you’ll also get handy extras like being able to check in while you’re on the move, a mobile boarding pass delivered straight to your phone and a choice of in-flight extras in one quick click. So why are you still reading? Download it now and get flying!
My Opinion
by Dovidas_1983 on 2019/12/12 02:52
Very good! Excellent!
Improvements
by McCall1993 on 2019/12/11 18:08
Would like to be able to print my boarding pass from the app....
Jay
by jayhalliden on 2019/12/10 21:44
Pathetic service. Just lost a flight because I was told to use mobile boarding pass and when got to security, app ave error message saying I had to check in again, of which I had already checked in online and personally and deal. When tried to recheck in, app said I was too late to do so. I ran back to check in desk and no employees were there, this loosing flight.
We had to pay 190€ because your app doesn’t work.
by L8890 on 2019/12/06 22:42
We don’t really like this app. We bough an infant with seat ticket for my baby, and when doing the checking on the app for the baby the app hasn’t allow it. As when we where putting the date it said it had to be older than two years old. My baby is 1.5 So we couldn’t finalized the check in. When we arrived to the airport instead of helping us, they charged us for each boarding pass. And at the Ryanair airport desk told us that they understood but couldn’t help. And they accepted that the app had an error and teach us a trick to make the check in to “trick” the app and be able to check in. But we have to loose the seat that we paid in order to be able to check in though the app. Terrible. Now we have to submit a claim.
Love it
by Hoepoe on 2019/11/29 12:48
I doesn’t hurt to pay for seats if I pay only 16$ Marrakesh Athens for flight. Great services and friendly crew Will always fly Ryanair
App is different than my reservation
by tracisherri1 on 2019/11/28 21:45
I paid for bags when I booked online but the app wouldn’t let me check-in till I paid it again.
More accesible
by California UK on 2019/11/28 12:46
Easy to pull up and save boarding pass So we do not have to print And do not need to download it
Worst Airline
by PillowSheets on 2019/11/28 12:37
I don’t get why we need to install this app if we can just later add the ticket to my wallet. It is useless and they just want more people to download their app if we don’t want to print our boarding pass to save some paper.
Ease
by aunt kay kay. on 2019/11/28 10:02
I found the app for Ryanair was easy to navigate as well as accommodating. I’m would fly Ryanair in the future. Very excited for this adventure with Ryanair. Thank you.
Simplicity
by kapobe on 2019/11/25 10:49
This app is amazing! I was able to book my flight and even rent a car all from my phone on this app.
Boarding Pass
by 1-2zz on 2019/11/17 12:20
The mobile App does not provide me a boarding pass. It requires me too download off of a computer. Hope it works others.
Like a puzzle
by theBrenwell on 2019/11/07 10:34
It’s like trying to navigate a through a maze where there are additional costs hidden around every corner. Dealing with Ryanair is one of the least pleasant experiences one can have. If you keep your wits about you it is possible to make it to the end without accruing extra costs hence the 3/5
Bad customer support
by Uriel Vidal on 2019/11/04 16:02
Unable to get in touch with customer service.
App not working for the latest iPhone update
by Arab lover no 1 on 2019/10/29 20:53
App not working for the latest iPhone update Please fix the app exit when I click book a flight
Keeps crashing
by NerdyRN13 on 2019/10/29 20:29
When i click book a flight app crashes. Total bummer! Guess ill use EasyJet
Crashes when book a flight
by MrZaKaRiA on 2019/10/29 13:42
The app crashes when I hit book a flight button, I deleted the app and reinstalled it nothing changed
Very Bad Experience
by dab jsvb on 2019/10/27 07:53
Pure experience, the staff are very rude , Also there is a lot of technical problems in your application, there is too much advertisement for the Duty free on the plane and a lot of announcements as well .
Should remember data
by Kiwiwarren on 2019/10/20 23:34
Should remember data such as passport details
Review of APP ONLY
by jejfkcnr on 2019/10/19 20:02
App works great, just wish they would put the gate/terminal info in the app. I have to use third party websites to find out these things, which is annoying.
You have to pay for everything
by Adamdalg30 on 2019/10/13 20:07
Be prepared to pay some extra money you didn’t anticipate.
Review for Ryanair App
by bushman 1 on 2019/10/12 23:10
Would be nice of you guys would give me bar codes on my cell phone for my up coming trips
Bad app
by Soloporelappgratis on 2019/10/09 11:44
First the lettering here is white, no sens. Second the app repeat process again and again mankind the process longer and painful
Check in
by Bartman35k on 2019/10/08 11:28
The fact you guys send a email to check and I try to check in on app and link and could not just to get to the airport to get "robbed" and have to pay extra because I could not check in.You either need to fix the app or have better customer service.As I am writing this review I have been looking at the screen for a gate and now it says more info at 12:50 my flight takes off at 13:10 and boarding gate closes at 12:40,tell me Ryanair what can you do to make this experience better?Terrible so far.
Never book with them
by fofododo2019 on 2019/10/08 08:27
The worst company ever they allow you to take like a laptop bag that can hold 10kg which is impossible they made us pay €50 for the bags 2 person and another €50 when we returned so sick
Desvergonzados
by oacar12335 on 2019/10/07 06:36
Son unos desvergonzados, Ladrones. Por todo cobran extras. Habiendo disponibilidad de asientos te los ponen separados ya que no los pagaste.
Do not!!!!!!
by Yeny Zuniga on 2019/09/30 14:05
If I could give this airlines 0 stars I would this is the most trash airline I’ve ever travel with. Literally we got our seats and being in the plane they changed them because they wanted to. We had to pay €200 due to not checking in 2 hours prior the flight when I never got an email regarding this.
Terrible Airline - too much push to sell
by RyanAirIsTerrible on 2019/09/22 04:49
It is my first time using the APP. Very annoying!! The airline makes it very difficult to just get. A boarding pass without the extra!!!
Very stressful
by monkgoose on 2019/09/20 07:17
Most distracting ux/ui possible. The up-sales are annoying and in your face. Deliberate random seating is an artificial problem that Ryanair helps you to solve for money. With all of the hidden costs, travelling other airlines might be not much more expensive. I choose Wizz air every time when possible.
Be careful with ryanair!
by paulssito on 2019/09/19 19:03
Took 14 eur for no reason! When I was ordering tickets some error occured and system didnt sell me tickets - just seat reservation! Still havent received back my funds!
Caution with this airline.
by Jacqueline Gamez on 2019/09/18 05:41
Cheap flights, expensive if you don’t check in within 48hrs, I had a problem trying to do it so I couldn’t check in and now I paid $113.70 because I did not appear in there system.
Perfect app
by ilias sbt on 2019/09/16 18:52
Easy to use and good prices
Check the places the airplanes arrive and bags included you can lose money
by 1420738 on 2019/09/16 10:22
They can say “Paris” but it’s an airport 60 km away! You lose all your money too! Also they say no bags are included and when you check in you have two bags included one small one and one of 10kg, you can get confused and buy another bag and lose that money too! I lost in total 130 Euros and Teo flights that would be useless as this takes me super far (I know I should have checked the arriving and departure so it’s not completely their responsibility despite they use the marketing like this for tourists that are not aware like me! I place 2 stars instead of 1 cause the checkin and app are good to use and easy! However I will not chose this tricky airline again use Vueling or Transavia! I gues Raynair makes money fooling unaware tourists. Absolutely no reimbursement of anything CAREFUL
Over charged
by Trung from USA on 2019/09/15 20:53
I was not able to check in online the night before the flight because the Ryanair app didn’t allow me to enter my US passport number (don’t know why?) hoping to see the Ryanair agent at the kiosks before the flight to help me. But they charged me $55 British pound for each person to check in at the kiosk!!! The agent keeps telling me to check in online but the app still didn’t let me do that, I had to pay $110 B pounds for my daughter and myself!!! What’s a steal !!!!!!
This is very stressful
by smile hirl on 2019/09/15 09:46
We need a contact # and person to get in touch with when coming from the USA, I have spent so much time on the website trying to find out how to handle keeping a return flight when we are not able the make out departure due to a unforeseen change with our tour company, help was NOT easy to get!!!
Hate! But what can you do?
by Spinserver on 2019/09/12 00:19
To difficult to get help, or make amendments.
Checkin requires hours of research and collect call to their call center
by rjfree21 on 2019/09/11 14:42
I travel 150k miles per year. Ryanair has the most difficult app of all the airlines I’ve ever used. Checkin failed for me and it took hours to troubleshoot what was an error on their end. They still charged me for having to talk to their rep to fix a problem on their end. Lost hours of time on my vacation as well. Use them as a worst case scenario (which is what I did since it was the only flight that day to my destination).
Strve E
by Steve EZ on 2019/09/10 09:13
no usa nationality ????
Criminal theft
by Dr Casch on 2019/09/05 09:29
Recurrent Criminal cash theft, very unhealthy and poorly kept planes. Concerned with accidents
Multiple passengers
by Frank01776 on 2019/08/30 06:58
App gets a little sticky when trying to check in multiple passengers on same reservation which requires shutting my phone down and signing back in. Other than that it works as expected.
Question about language setting
by JiaTTTT on 2019/08/28 04:29
Why the language is set to be Thai automatically? How change to English?
Pathetic service
by ZastoJePilePresloCestu? on 2019/08/26 18:40
Never on time and the app never shows any updates regarding delays or any other as a matter of fact. What is a seemingly cheap air fare, you surely pay above others once you include baggage costs and the other crap shoved down your throat through the app. More importantly one has to price in the unrealiable flight times, being late on average about 40min, and up to few hours when employees strike across countries. Feel bad for people working for this company.
Poor experience
by USDutchman on 2019/08/25 22:17
You punish customers unless they pay your outrageous fees. You drive us towards friendlier vendors
Terrible App
by johngfdin on 2019/08/25 21:26
Keeps crashing
Crappy Airline
by B??6) on 2019/08/24 15:05
The long lines just to drop your bag off are ridiculous. I don’t understand why they don’t have kiosk to drop bags off.
Garbage
by Rob mmmmmmm on 2019/08/21 05:12
Horrifically confusing app, so I guess I’ll not use it. Oh, wait...
The no people process
by JRHodgens on 2019/08/03 11:51
We checked in smoothly with no problems. I did long for a person I could ask or double check with but I’m 66 and I’m learning the new ways. The seats were super upright but so are all flights these days. The on flight staff was professional and attentive. I did have the sense that all staff were very sharp. Thanks.
Not working properly. Misguided Unfair
by Pauleros on 2019/08/02 04:05
Rip off airline. And the app is set up to charge you more and more money rather than give you useful accurate information or allow you to complete selection or payment procedures. The app has you going around and around trying to purchase reasonable offered selections but you’re never aloud to get complete the transaction. Rather, when you choose an option (like 6 or 10 euro to check a carry on bag) the app asks you to log in again. When you do log in, it’s as if you didn’t make a choice again. And a 20 Euro option for 10 kilo bag is all you are offered. And the like.
Terrible customer service
by terrible customer servixe on 2019/07/25 18:48
They can not resolve boarding pass and check in issue. I resolved it through swissport as Luton
Really bad website
by Alandales on 2019/07/21 05:12
Doesn’t allow me to check an infant in lap- must print boarding pass. Have to re enter travel documents when I’ve done it 3 times before.
Beyond terrible. Over $60 in extra hidden fees on a $25 flight
by JTrusten on 2019/07/10 12:23
Think about a dirty, rotten, slimy, jerk car salesman who runs a scam like telling you the car you are buying is great, affordable, & you’ll love it. Later, you find out he took your credit card and unbeknownst to you found loopholes that allowed him to charge you 3 times what you paid after you had already invested into the car. Now imagine an airline doing that? Hard to imagine?... nope, because that’s exactly what Ryanair does. They are the slimiest, rudest, terrible part of the airline industry. I’ve flown with them two times. This most recent time I booked a flight for only around $25! What a deal! I was excited for that. Come to find out, you must check in 2 hrs before you are here, not a minute later. I was at the airport 2 hrs before my flight, was in a new country, & trying to figure out where I could check in. By the time I figured it out I was only 1 hr & 50 minutes early (very early & on-time for all other airlines). I WAS CHARGED $60!!!! That’s right $60to check in! The check in fee was more than double what the plan ticket cost!!!! Now think back to that slimy, dirty car salesman at the start of this story... yep that’s Ryanair. I will also add that the last time I came, the same thing happened and I was charged close to $40... Ryanair is not for you if you: 1) fly much 2) have a life 3) don’t like getting treated like crap 4) don’t like getting told one thing and sold another 5) don’t like getting nickeled and dimed The one star rating I gave here was actually probably a little to generous. Wish I could’ve given lower. Last thing. If you’ve made it through all that and it doesn’t bother you, the leg room on this airline is absolute horribly cramped (worse than other airlines by far) & the service is terrible. So... uh.. yea I think that wraps up my review. I plan to never fly Ryanair again.
The line
by PrincessMaddie_XD on 2019/07/06 14:29
We where almost to the front of the line and then one of the attendant opens another line witch put us at the very back and then people where cutting us and the attendant was no where to be found we where very anger and they are a mess with all the lines so beware. But other than that it’s cheap and well worth not spending so much money.
Faiiiii
by faii911 on 2019/07/03 15:28
Love you
Frustrating check ins
by pop234pop on 2019/06/26 04:09
Very frustrating trying to check in on 2 out of last 3 flights with your airlines. We were unable to enter our 15 year olds birthday with the automated check in and could not get hold a live person to change this for over an hour. Please hire more live agents to help your customers , your robot to chats can not help when your tech system needs improvements
Upset Customer
by Yonce1234 on 2019/06/25 19:35
Absolutely horrible airline/service. I tried checking in on my phone two days before and then 1 day before and it gave me the same message saying that I had to print the boarding pass at the airport. So I went to the airport to print it and they said it cost €55 to print it. That makes no sense because they didn’t say anything about a fee online. Therefore, I explained this to the manager at Nice Airport and he was so rude to me and said I had 1 minute to pay because he was shutting down the boarding process. So I ran through security to my gate, only to find out that the boarding process has not even began and our flight (without prior knowledge) was delayed. I am sitting here waiting for the plane (FR 1959) to leave Nice and arrive in Dublin. However it is 9:35 (the time the plane is supposed to leave) and we haven’t gotten any word when we might leave. I am disappointed in the flight, the airline, and the staff. The manager at Nice was so rude to me and I never want to fly RyanAir again.
Ms Elizabeth Moshofsky
by Tiggertym on 2019/06/18 08:31
Enjoyed working with Ryan Air to allow us to see all the wonderful places in Europe!! Can’t wait to come back!
Won’t give me my mobile pass
by Stevo38483 on 2019/06/16 18:34
Won’t give me my mobile boarding passes for most of my flights
Paid twice for seats
by Kyriakakos on 2019/06/11 18:28
When I booked the flight I paid to book also my seat. When I tried to check i could continue without paying again for a seat! Also I tried to chat with an agent who never got back to me.
Can’t load boarding pass to apple wallet app
by MiG1204 on 2019/06/05 07:02
Because I do not have European passport but only resident permit. It requires me to print on paper actual bp. For that reason I gave a 3-star rating.
The nickel and dining is a bit much
by jdubya2018 on 2019/06/02 09:47
It was easy to navigate the app and book our flight but they charge for every single thing. I understand it’s a budget airline but at least one complimentary standard would be nice.
Dissappointed
by Travellifestyles on 2019/05/31 22:16
The reduction of the carryon bag weight has really pained me. All other air lines are at 20 kg for their carryon hand held luggage. I feel nickeled and dines to death by the airlines already and this might be my last flight with Ryan Airlines. I travel every year for months. I will always search for alternate airlines from now on.
Unable to change seat R4RF3D
by anaasissanbah on 2019/05/30 19:41
I am not able to change my seat. It tells me I have the account number after scanning. Extremely frustrating.
No existe el app para Mexico
by bjhhsjdkdkd on 2019/05/24 09:51
Trate de bajar el app, y me dice que no esta disponible en mi pais. Tube que cambiar de pais en mi itunes para poder bajarla. Deberian tener el app disponible para mas paises.
UNNECESSARY CHARGE FOR CHECK-IN&BOARDING PASS
by Passenger2019 on 2019/05/24 05:16
It was very inconvenient for us to pay extra just for check-in/boarding pass. We showed up for check-in on time, but we were surprised when RyanAir staff told us that we actually had to pay for boarding pass because we had not checked in online. This is a very disappointing policy. We already paid for the plane ticket; why do we have to pay more for check in? There was no information provided to us that online check-in is free and on-the-counter check-in has a fee. We had to pay €55 per passenger (we were 3). Had we known about this policy, we should have done it online. This is very unreasonable.
Cheap but...
by AssassinNation1 on 2019/05/20 20:37
Foreigners can’t use mobile boarding pass. Really quite a hinderance.
Fees, fees, fees
by 4;hfdvjk on 2019/05/19 01:44
I have never seen an airline that charges so much for every little thing.... What happened to good old fashion customer service???
This airline is total trash
by F RyanAir on 2019/05/16 23:58
It’s actually to cheaper to fly one of the regular airlines.
Don’t get ticket on this company
by do not get it, its very bad on 2019/05/16 17:39
Omg this company is Wt**F, they don’t do nothing like NOTHING NOTHING TO U. Don’t spend ur money at this company. It’s comply disgusting. Omg I had a bad experience never anymore.
Restricted
by mkryanairX on 2019/05/15 08:09
App is not available if your iPhone was registered in the US. On inquiry, from several cust svc reps, none have a clue as to why. This is an absurd policy.
Post code bug
by Cambridge Cool on 2019/05/13 07:54
If you don’t put a space in your post code it won’t work
App changed birth date
by antidisestablessmenterrianism on 2019/05/09 21:20
I had entered a date of birth into my documents on my own section of the app and when I went to check in it automatically added a day so I had to manually add travel document, could easily have been a way of stopping me getting that flight
Worst airline ever
by Billieblue309 on 2019/05/08 11:33
Beware of all the hidden fees. Their website is terrible! Your information will get changed and you will be charged 20 times what you paid for your ticket to fix it. Check your details ten times while booking or checking in or be prepared to pay.
Fees fees fees
by dub stn on 2019/05/07 14:15
Amount of extra fees is ridiculous!!!!
Fechas
by zar2009 on 2019/05/07 02:40
Las fechas de nacimiento se cambian solas
Not able to get mobile boarding pass
by PaulMartinssss on 2019/05/05 06:43
I checked in, they try to sell me seats, bags, insurance, hotels, car rentals..... And I still cannot get my boarding pass At the very end they tell me have to print it! Is this 2003!? Lol. You get what you pay for I guess. At least it’s a cheap flight.
what did I pay for? 2 bags WHAT SIZE?!!?very difficult
by TimothyNelmso on 2019/04/29 08:11
info on allowed baggage hard to find
Standards Matter
by Customer 101a on 2019/04/27 15:06
Cut out on the ads, your company appears to be a beggar.
Ryanair and app login
by bewer1978 on 2019/04/27 09:18
Doesn’t confirm already made and paid for options when reservation was made. Gives strange messages about unable to access boarding pass online that don’t seem accurate
Proposition
by 52823558 on 2019/04/15 12:48
C’est mieux de lier plusieurs villes du Maroc avec l’Europe / merci
Extra Charge for Boarding Pass.
by metro oo7 on 2019/04/14 14:02
Ridiculous charge with no advance notice.
Mar
by Marmorado on 2019/04/13 06:14
Pareciera económica. No obstante a la hora de culminar con la facturación van cobrando Port todo y al final el vuelo sale muy caro y son rígido en cambios de los mismos extras que has comprado
Not impressed
by fiorwcnvff on 2019/04/06 16:31
Too complicated figuring out luggage
Mr.
by LeBlanc Sr. on 2019/03/31 08:14
Despite delays, still an affordable service.
Baggage
by Linazsh on 2019/03/30 04:26
Baggage allowance information is confusing to read
So slow
by Yazeed Sasi on 2019/03/27 11:18
You have to speed it up
Crap app
by DAVMAL2000 on 2019/03/21 16:20
Was available in US store, now not, useless features being added. Sack your out of control IT team
Worse experience EVER
by hate ryan aur on 2019/03/21 08:06
never flown in Ryan air and I swear never again. I have no idea if their online checkin policy and ended paying $165 euros. This IS A SCAM!!! I read the confirmation email and nowhere did it mentioned the so called check in policy. They are thieves!
Forced to pay seat chosing
by sinjorge on 2019/03/18 12:31
This is simply shameless and abusive!!
Inability to check in if seat is not purchased.
by standing room only? on 2019/03/14 11:22
Why did Ryan Air App not allow me to randomly pick a seat? I was basically forced to pay €6 plus transaction fee to select a seat, without which, I could not complete my online check in.
Confusing and complicated website
by springviva11 on 2019/03/08 20:39
Boarding pass disappeared No carry on is absurd
Review
by sadly dissapointes on 2019/03/08 15:56
On vacation not all cell phones work and no access to printer To charge 55 euro Is outrageous
Terrible airline
by A fat asian on 2019/02/26 22:17
Always trying to trick you into paying more money.
Just low-cost
by Blackening999 on 2019/02/24 16:06
If you want cheap flight - let’s go. There is annoying random seats though, when I book with someone I prefer to seat together - no matter where, but together. It would make sense to charge for an extra leg space seats or something - but not to separate people who travel together when there are free seats. Last flights we simply swap seats or come to each other.
Paid for my extra bag twice & forget about contacting them.
by cdxdxdgfgb on 2019/02/21 06:45
So I start with a ticket price of 40-something euro, but I got a discount of 10 euros. So then I pay more euro for a reserved seat and add another 20 euro so that I can take an additional bag in the cabin. Total 70.13 euro. But then when I go to check in, I cannot do so unless I pay AGAIN for an additional bag...or check the box indicating that I’m only bringing one bag. I send an email once I figure out their badly designed website, and a week later, still no reply as to how I check in without having to pay the fee twice for my additional bag. And because I’m nervous about not being able to bring on my bags, and that they will not have room for my extra bag when I board if I DON’T pay this 2nd additional bag fee, I have to pay another 10 euro...oh, and some additional fee of 2.45 euro. UNBELIEVABLE! Total after all this from my original purchase: 82.58 euro for a discounted 40 something euro flight! Oh, and they do have a number to call...just certain hours and nobody answered when I called...during the times listed on the site. Not a happy customer.
Constant error messages and no update on flight
by NewRoBean on 2019/02/19 12:14
Trying to book a flight returns constant error message with no information to help figure out the problem. My flight last night was delayed while the app sent me a welcome message to my destination while still waiting for my flight in origination city.
Not customer friendly.
by omhaf17 on 2019/02/19 10:33
My mother, who has cancer and is undergoing chemo, needed a wheelchair from the entry to the gate. There were no wheelchairs available. In addition, she has extra security screening which put us at the gate at 7:42 with a scheduled departure of 7:55 and was not allowed to board. After arriving early to the airport, we were forced to pay 300 pounds to rebook when we were at the airport on time. She walked fast but it was still slow for most people in good health. Shameful!!
Update the app
by Lllllllllllllllllll on 2019/02/17 20:50
Using this app is not simple it just sends you around in circles
No mobile boarding pass
by tiac211 on 2019/02/14 23:02
I have a US passport valid everywhere Ryanair flies. Unfortunately, the app sees it as a foreign passport so it won’t show a mobile boarding pass. Sometimes I’m told to get a visa check for my US passport like I can’t travel to Europe and have to wait in the long check in line which inconveniences all customers. Sometimes I’m told to get it checked at the gate since they always check there and I’m making the check in line longer for all. Just give me a mobile boarding pass.
Sleazy sales tactics
by Yuri Zh on 2019/02/07 13:54
Bad app and bad sales tactics.
Worst flight experience in 20 years.
by knsass93angry on 2019/02/05 08:39
This airline has single handed destroyed my faith in the aviation community. From a non-functioning website to a check in fee equivalent to 40% of my flight cost to a completely redundant and useless application to utterly rude and incompetent staff- I’ll never ever touch this airline again. I’ll recommend taking a sloth carriage through Antarctica first. To any one. Forever. Fall off a cliff.
The no people process
by JRHodgens on 2019/08/03 11:51
We checked in smoothly with no problems. I did long for a person I could ask or double check with but I’m 66 and I’m learning the new ways. The seats were super upright but so are all flights these days. The on flight staff was professional and attentive. I did have the sense that all staff were very sharp. Thanks.
Upset Customer
by Yonce1234 on 2019/06/25 19:35
Absolutely horrible airline/service. I tried checking in on my phone two days before and then 1 day before and it gave me the same message saying that I had to print the boarding pass at the airport. So I went to the airport to print it and they said it cost €55 to print it. That makes no sense because they didn’t say anything about a fee online. Therefore, I explained this to the manager at Nice Airport and he was so rude to me and said I had 1 minute to pay because he was shutting down the boarding process. So I ran through security to my gate, only to find out that the boarding process has not even began and our flight (without prior knowledge) was delayed. I am sitting here waiting for the plane (FR 1959) to leave Nice and arrive in Dublin. However it is 9:35 (the time the plane is supposed to leave) and we haven’t gotten any word when we might leave. I am disappointed in the flight, the airline, and the staff. The manager at Nice was so rude to me and I never want to fly RyanAir again.
Check the places the airplanes arrive and bags included you can lose money
by 1420738 on 2019/09/16 10:22
They can say “Paris” but it’s an airport 60 km away! You lose all your money too! Also they say no bags are included and when you check in you have two bags included one small one and one of 10kg, you can get confused and buy another bag and lose that money too! I lost in total 130 Euros and Teo flights that would be useless as this takes me super far (I know I should have checked the arriving and departure so it’s not completely their responsibility despite they use the marketing like this for tourists that are not aware like me! I place 2 stars instead of 1 cause the checkin and app are good to use and easy! However I will not chose this tricky airline again use Vueling or Transavia! I gues Raynair makes money fooling unaware tourists. Absolutely no reimbursement of anything CAREFUL
Worst Airline Ever!
by The_Technocrat on 2018/10/14 04:47
Absolutely disgusted with this <Expletive Deleted> airline. Firstly, the fairs they advertise are only true if you are only traveling with the cloth on your back. If you have a bag of any kind they will have a way to <Expletive Deleted> you. I had a check bag so, pay a little more for that up front, ok fair. Oh, no, no, they make sure that you bag is over wait because over wait limits are lower than any airline in the industry. “Well I just won’t check a back I’ll just take a carry on.” Nope! They will <Expletive Deleted> you on that too because they have 10kg (22lbs) limit on that and trust me that is a lot less than you think. I was only flying to from the UK to Ireland and back and by my return trip, between baggage that I supposedly paid extra to have but they still found ways to charge me for and the hidden check in penalty, they had <Expletive Deleted> me for ~€120. Oh yeah, and the quality of the planes themselves are the worst <Expletive Deleted> thing I have ever seen on an airline ever. Never Again. <Expletive Deleted> this airline. <Expletive Deleted> them, <Expletive Deleted> them in their <Expletive Deleted> ear!
The good & the bad
by corinadelpozzo on 2019/01/29 05:34
We use Ryanair several times per year due to my LOVE of discount travel. With the exception of one REALY inappropriate attendant, the others have all been absolutely lovely. Almost 3 years ago, I was forced to pay approximately $40-$60 for a checked bag due to it being 2 kilos over the weight limit, not a problem. Ryanair lost that bag on a flight between Barcelona & Malaga. After spending hours adding the lost items to their website (twice) and spending approximately$70+ every time I mailed correspondence to Ryanair, they still have not reimbursed me for my belongings. It still makes me angry every time I open their app.
App doesn’t show flight info
by antoniot on 2018/06/11 20:09
This app doesn’t show or notify about boarding gates or times, or any kind of useful information really, so most passengers in the boarding queue seem stressed out and lost, hopelessly waiting to board a plane that hasn’t even landed yet. After finding out at the queue that our flight was delayed, we couldn’t even relax at the bar with confidence because the app doesn’t update departure times. Also, other airline apps immediately show your upcoming boarding passes after logging in. In this one, you still need a reservation number to find boarding passes, even if the tickets were purchased using the same account.
UNNECESSARY CHARGE FOR CHECK-IN&BOARDING PASS
by Passenger2019 on 2019/05/24 05:16
It was very inconvenient for us to pay extra just for check-in/boarding pass. We showed up for check-in on time, but we were surprised when RyanAir staff told us that we actually had to pay for boarding pass because we had not checked in online. This is a very disappointing policy. We already paid for the plane ticket; why do we have to pay more for check in? There was no information provided to us that online check-in is free and on-the-counter check-in has a fee. We had to pay €55 per passenger (we were 3). Had we known about this policy, we should have done it online. This is very unreasonable.
App won’t provide boarding pass
by briankangaroo on 2019/01/20 05:32
The app won’t provide a boarding pass as promised. It requires that one be physically printed for non eu residents, then directs you to present documents at luggage check despite non checked bags. Travelers don’t have printers with them. They charge £50 to check in at airport and £25 to provide “replacement boarding pass.” Either way, they require the boarding pass to be provided at passport/bag check, so why does app prevent it, but provides it IF you have a printer. Fortunately I screen grabbed the “print” version and they didn’t charge me extra.
Not working properly. Misguided Unfair
by Pauleros on 2019/08/02 04:05
Rip off airline. And the app is set up to charge you more and more money rather than give you useful accurate information or allow you to complete selection or payment procedures. The app has you going around and around trying to purchase reasonable offered selections but you’re never aloud to get complete the transaction. Rather, when you choose an option (like 6 or 10 euro to check a carry on bag) the app asks you to log in again. When you do log in, it’s as if you didn’t make a choice again. And a 20 Euro option for 10 kilo bag is all you are offered. And the like.
Great Opportunities!
by Russ Tabolt on 2018/10/28 07:40
I love Ryanair due to the cheap flights and ease of seeing what’s available on the app. I’ve seen a lot of Europe for a low price thanks to this airline. You do get what you pay for as services and such are bare bones, but for the price if you expect more you’re being unreasonable. You will probably encounter a lot of sleazy or low brow characters on the flights, just remember what you paid for the ticket lol ;)
Easy booking
by HonestReview!#345 on 2018/09/05 18:16
The flight was fast and easy to book. It’s was my fault that i didn’t look at the time. I scheduled my flight too early. I paid for insurance Incase i needed to cancel or move it. I noticed this the next day and have been trying to reach customer service ever since. It’s been 2 weeks since then and i still haven’t been able to reach anybody. The customer service is very poor. Just be careful when you book and double check everything before you submit your payment.
Constant error messages and no update on flight
by NewRoBean on 2019/02/19 12:14
Trying to book a flight returns constant error message with no information to help figure out the problem. My flight last night was delayed while the app sent me a welcome message to my destination while still waiting for my flight in origination city.
Do not rely on this app for your check-in
by sletner on 2018/07/11 09:55
The app may even be brilliant, but if you are out traveling and you are met with a screen saying the app must be updated... you may be in trouble. Unless you update the app is blocked, and you wish you traveled with another airline. For people on the road this is bad, unless they can get WiFi somewhere. The problem is not the app per se, but the choice of blocking the old app to force you to upgrade.
Bad airline, bad app
by postylem on 2018/07/07 06:23
Like everything else about Ryanair, this app is designed to frustrate and obscure people out of their money. It will not update information on delayed flights, it doesn't provide the boarding passes upon logging in, but uneccessarily requires further entry of a booking number, it would be just as useful to write the information about your flight Ona piece of paper. And yet, Ryanair will charge 100 quid if you don't have this app for your boarding pass, and want them to print t it for you as any other airline would do. Beware.
Over charged
by Trung from USA on 2019/09/15 20:53
I was not able to check in online the night before the flight because the Ryanair app didn’t allow me to enter my US passport number (don’t know why?) hoping to see the Ryanair agent at the kiosks before the flight to help me. But they charged me $55 British pound for each person to check in at the kiosk!!! The agent keeps telling me to check in online but the app still didn’t let me do that, I had to pay $110 B pounds for my daughter and myself!!! What’s a steal !!!!!!
Just low-cost
by Blackening999 on 2019/02/24 16:06
If you want cheap flight - let’s go. There is annoying random seats though, when I book with someone I prefer to seat together - no matter where, but together. It would make sense to charge for an extra leg space seats or something - but not to separate people who travel together when there are free seats. Last flights we simply swap seats or come to each other.
No mobile boarding pass
by tiac211 on 2019/02/14 23:02
I have a US passport valid everywhere Ryanair flies. Unfortunately, the app sees it as a foreign passport so it won’t show a mobile boarding pass. Sometimes I’m told to get a visa check for my US passport like I can’t travel to Europe and have to wait in the long check in line which inconveniences all customers. Sometimes I’m told to get it checked at the gate since they always check there and I’m making the check in line longer for all. Just give me a mobile boarding pass.
App changed birth date
by antidisestablessmenterrianism on 2019/05/09 21:20
I had entered a date of birth into my documents on my own section of the app and when I went to check in it automatically added a day so I had to manually add travel document, could easily have been a way of stopping me getting that flight
We had to pay 190€ because your app doesn’t work.
by L8890 on 2019/12/06 22:42
We don’t really like this app. We bough an infant with seat ticket for my baby, and when doing the checking on the app for the baby the app hasn’t allow it. As when we where putting the date it said it had to be older than two years old. My baby is 1.5 So we couldn’t finalized the check in. When we arrived to the airport instead of helping us, they charged us for each boarding pass. And at the Ryanair airport desk told us that they understood but couldn’t help. And they accepted that the app had an error and teach us a trick to make the check in to “trick” the app and be able to check in. But we have to loose the seat that we paid in order to be able to check in though the app. Terrible. Now we have to submit a claim.
Checkin requires hours of research and collect call to their call center
by rjfree21 on 2019/09/11 14:42
I travel 150k miles per year. Ryanair has the most difficult app of all the airlines I’ve ever used. Checkin failed for me and it took hours to troubleshoot what was an error on their end. They still charged me for having to talk to their rep to fix a problem on their end. Lost hours of time on my vacation as well. Use them as a worst case scenario (which is what I did since it was the only flight that day to my destination).
Very useful App!
by Badaban on 2018/12/02 16:05
We have never had an issue with flights with RyanAir and always use them because their awesome prices. Many many flights and not a single inconvenience so far... About the app... -there are sometimes I can’t add the boarding passes to my phone wallet. -As well there are sometimes that prices in the app are different if I compare in the computer. -and it doesn’t give you the option to “take you anywhere” for the “budget” or price you would like, which the computer gives you But overall... it’s a very handy app. Truly like and use it a lot.
Multiple passengers
by Frank01776 on 2019/08/30 06:58
App gets a little sticky when trying to check in multiple passengers on same reservation which requires shutting my phone down and signing back in. Other than that it works as expected.
Pathetic service
by ZastoJePilePresloCestu? on 2019/08/26 18:40
Never on time and the app never shows any updates regarding delays or any other as a matter of fact. What is a seemingly cheap air fare, you surely pay above others once you include baggage costs and the other crap shoved down your throat through the app. More importantly one has to price in the unrealiable flight times, being late on average about 40min, and up to few hours when employees strike across countries. Feel bad for people working for this company.
The line
by PrincessMaddie_XD on 2019/07/06 14:29
We where almost to the front of the line and then one of the attendant opens another line witch put us at the very back and then people where cutting us and the attendant was no where to be found we where very anger and they are a mess with all the lines so beware. But other than that it’s cheap and well worth not spending so much money.
Useless app. Have to go to site anyway.
by ysbf dlabd on 2018/08/31 13:35
The app doesn’t allow you to print out your boarding pass, so you have to go to the site for your check in process anyway. Also, when I tried to check in for both flights (there and back) it assumed I could check in for free on my second flight but when I got to the end it made me back all the way to the beginning and I had to recheck-in for my first flight separately.
Good for searching set routes, but missing the Fare Finder
by Kal1144 on 2017/09/21 20:16
I usually use Ryanair's Fare Finder to look for special deals, so it's quite inconvenient when I have to open up my web browser to use that function instead of it being conveniently located in the app itself.
Please Help!
by viraax on 2019/01/18 09:59
I love this app, I’ve used it to travel to Bulgaria, Italy, England, and other places within Europe. But it has logged me out and I accidentally signed in with my Facebook about instead of my email, and now I’m not sure how to log out!?
Improvements
by McCall1993 on 2019/12/11 18:08
Would like to be able to print my boarding pass from the app....
Like a puzzle
by theBrenwell on 2019/11/07 10:34
It’s like trying to navigate a through a maze where there are additional costs hidden around every corner. Dealing with Ryanair is one of the least pleasant experiences one can have. If you keep your wits about you it is possible to make it to the end without accruing extra costs hence the 3/5
Frustrating check ins
by pop234pop on 2019/06/26 04:09
Very frustrating trying to check in on 2 out of last 3 flights with your airlines. We were unable to enter our 15 year olds birthday with the automated check in and could not get hold a live person to change this for over an hour. Please hire more live agents to help your customers , your robot to chats can not help when your tech system needs improvements
what a reputation
by whatamesswithnicknames on 2018/11/20 10:04
I would really like to know what all these bad reviews are about, I use it for years and frequently, and it does absolutely everything one can ask for. Thanks
Most shameful airline
by vijay suhag on 2018/08/10 16:27
We did not check in online (since we were traveling and the emails didn’t say we needed to ) They charged us $55 per person to just give boarding passes Since we were less than 2 hours from flight departure (maybe around 110mins) online check in was closed Even if you check in on line you need to print boarding pass Never again on Ryan Air!
Should be so much easier
by QuantumLove on 2018/07/18 10:52
Not sure why Ryan Air decided to make it so difficult to add a boarding pass to Apple Wallet. Presumably because they want to force everyone to use their pathetic app, and go through more frustrating choices, like hotels etc. How about including the option as soon as you have checked in, so the app can be avoided all together?
Why?
by timnal on 2018/07/27 08:39
Ryanair makes it sound like you don’t have to print your boarding pass if you have the app. NOT TRUE! I’m not sure what advantage there might be in having this app on your phone, but the only thing I hoped to have was denied me. All this confirms to me that Ryanair has lots of sneaky ways of making your flight cost more money. I’m uninstalling this app immediately, and hoping that it didn’t leave a virus behind.
Constant error messages
by hoping for a change on 2018/08/16 12:41
This app is very difficult for US passengers to book flights. Error messages pop up and there is no solution. It is also impossible for US passengers to speak to customer service. The phone numbers are all Europe and UK. There is no US customer service thatI can find. The app will not let you change your name or title if you get married or divorced. Again error messages
Jay
by jayhalliden on 2019/12/10 21:44
Pathetic service. Just lost a flight because I was told to use mobile boarding pass and when got to security, app ave error message saying I had to check in again, of which I had already checked in online and personally and deal. When tried to recheck in, app said I was too late to do so. I ran back to check in desk and no employees were there, this loosing flight.
Paid twice for seats
by Kyriakakos on 2019/06/11 18:28
When I booked the flight I paid to book also my seat. When I tried to check i could continue without paying again for a seat! Also I tried to chat with an agent who never got back to me.
Please stop with the add ons...we get you want more money
by Hopenis on 2019/01/28 20:47
I wish there was no add on ads that came up. I just wish it worked as showing the itinerary and my boarding pass with options for me to click on. I hate that ads of travel insurance, hotels, and add ons keep popping up every time I open the app. It’s just annoying...
Worst flight experience in 20 years.
by knsass93angry on 2019/02/05 08:39
This airline has single handed destroyed my faith in the aviation community. From a non-functioning website to a check in fee equivalent to 40% of my flight cost to a completely redundant and useless application to utterly rude and incompetent staff- I’ll never ever touch this airline again. I’ll recommend taking a sloth carriage through Antarctica first. To any one. Forever. Fall off a cliff.
Ryanair and app login
by bewer1978 on 2019/04/27 09:18
Doesn’t confirm already made and paid for options when reservation was made. Gives strange messages about unable to access boarding pass online that don’t seem accurate
The nickel and dining is a bit much
by jdubya2018 on 2019/06/02 09:47
It was easy to navigate the app and book our flight but they charge for every single thing. I understand it’s a budget airline but at least one complimentary standard would be nice.
Ease
by aunt kay kay. on 2019/11/28 10:02
I found the app for Ryanair was easy to navigate as well as accommodating. I’m would fly Ryanair in the future. Very excited for this adventure with Ryanair. Thank you.
This is very stressful
by smile hirl on 2019/09/15 09:46
We need a contact # and person to get in touch with when coming from the USA, I have spent so much time on the website trying to find out how to handle keeping a return flight when we are not able the make out departure due to a unforeseen change with our tour company, help was NOT easy to get!!!
Question about language setting
by JiaTTTT on 2019/08/28 04:29
Why the language is set to be Thai automatically? How change to English?
Do not!!!!!!
by Yeny Zuniga on 2019/09/30 14:05
If I could give this airlines 0 stars I would this is the most trash airline I’ve ever travel with. Literally we got our seats and being in the plane they changed them because they wanted to. We had to pay €200 due to not checking in 2 hours prior the flight when I never got an email regarding this.
Bill Alford
by billalfordomaha on 2018/09/21 10:38
Priority??? What a joke at the expense of a few hundred euros you cancel customer service numbers that automatically play a message in some language and then disconnect, you can stand in a cattle line waiting to check luggage with everyone else, and you can stand in a metal barn with 8 seats for an hour till they decide to load. CATTLEAIR would be a better name.
Review of APP ONLY
by jejfkcnr on 2019/10/19 20:02
App works great, just wish they would put the gate/terminal info in the app. I have to use third party websites to find out these things, which is annoying.
Simplicity
by kapobe on 2019/11/25 10:49
This app is amazing! I was able to book my flight and even rent a car all from my phone on this app.
Review for Ryanair App
by bushman 1 on 2019/10/12 23:10
Would be nice of you guys would give me bar codes on my cell phone for my up coming trips
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