Screenshots
Search Visibility
App name
Ryanair
Description
With this App at your fingertips, Europe is at your feet. We’re Ryanair, so of course you’ll find the lowest fares in Europe on our app. But you’ll also get handy extras like being able to check in while you’re on the move, a mobile boarding pass delivered straight to your phone and a choice of in-flight extras in one quick click. So why are you still reading? Download it now and get flying!
Horrible airline
by El Santero tu Amigo on 2020/09/09 10:11
Horrible airline, they try to charge you unnecessary for fees at the airport. Have to use them because it’s the only option I have.
Scam
by mido3010 on 2020/09/06 08:22
Paid $60 for checking in at Airport. $180 for 3 tickets. They don’t tell you at booking that you will pay to get your boarding pass or email you to check in. No digital check in kiosks. Then paid $30 for my carry on which had no extra weight just to take with me at plane.
Ryanair
by POefro on 2020/09/01 18:41
I like Ryanair when I was little I leave in Europe and my parents didn’t have enough money so the only cheaper prices were in Ryanair,So Ryanair has a special place in my heart
Factura con IVA
by sgulevich on 2020/08/26 04:17
Todo funciona muy bien excepto de la factura con IVA. Cuando pones el número CIF de la empresa en la casilla Número de IVA en el formato B97123456 o ESB97123456 (usando las letras y números) el sistema no lo reconoce diciendo que no se puede usar los signos especiales y no te deja continuar.
Siempre vuelo con Rayaner
by Makdst on 2020/08/17 16:38
Muy contento con el servicio en tierra y también en los aviones, para mis vuelos en Europa siempre uso esta línea aerea
Too many traps
by Ubaldo Huerta on 2020/08/13 20:14
Options to make you pay more gallore. Dark patterns.
The worst service
by najib adam on 2020/04/19 15:22
The worst service ,because of this stupid company i lost $800,I’m moroccan with a usa visa,this company didn’t let me get in my flight from Marrakech that’s going to spain then i had an other flight to new york ,they said that I’ll get to spain and stay there,where the f...ck the logic in here i have a usa visa to come to my wife,what I’m gonna do in spain sleep in the streets and big for money,then i had to buy 2 tickets with air France for $800 right away to catch the flight from new york
Useless app
by konrad.ch on 2020/03/17 20:14
My flight got cancelled due to coronavirus and I was offered an option to claim a full refund. That’s great, but the app breaks every single time when I click the “Get a refund” button.
Horrible customer service
by Avatar_ua on 2020/03/17 19:12
Due to the corona virus, all flights were suspended. I messaged all I could but there was no response concerning refund. Finally, the refund option came up but each time you clicked, it wrote error. There was absolutely no refund and it was a cancelled flight.
The app crashes after update
by MrZaKaRiA on 2020/03/16 09:58
After updating the latest version, the app crashes right away after launching Please role back to previous version
Every time I switch to another app I should start my booking from the beginning!
by Aguguna1 on 2020/03/15 22:32
Slow, buggy and horrible application. Every time I switch to another app I should start my booking from the beginning!
Terrible customer service
by Dont travel with Ryanair on 2020/03/11 12:07
As a college student I will pay more for a flight than deal with Ryanair. The airline makes you pay for a refund form, which you aren’t guaranteed to get that money back. Do not use this airline because of the atrocious customer service.
Works slowly
by Vardan Gev. on 2020/03/06 16:04
Works slowly
App keeps freezing
by Flea addict on 2020/03/05 01:59
I love the cheap flights, but with the new update. The Ryanair constantly freezes!
Horrendous
by Masroom on 2020/03/04 20:01
Horrendous
App is crashing all the time!
by Oskars007 on 2020/03/04 12:50
App is crashing all the time and freezes in the middle of booking. Also in the middle of checkin it shuts down on its own and closes.
Glitchy app
by bganna7463 on 2020/03/02 22:12
The app itself is super glitchy, only (sometimes) good for checking into flights. Otherwise, when you try to navigate through the app, for example to search flights, it stops working.
New update is very bad
by @ابوسلطان @@ on 2020/03/02 01:35
The application has become bored and needs to be closed and opened several times to complete the reservation process.
Lag after another.
by Vitalii Naumov on 2020/02/29 15:23
Disgusting constantly lagging app on iPhone X. Right after I logged into the app I can’t press any button unless I reload the app five to six times and maybe then I’ll get to the flight select section.
Crashes
by iskan4life on 2020/02/29 12:18
Your app crashes all the time, to a point where you can’t even find a flight of check in online
Worst Airline App
by MG4015 on 2020/02/29 09:19
Designed to sell you as many services that you neither want or need. Slow and badly designed
Freezes
by hsksoxmayauk on 2020/02/26 12:18
Constantly freezes and crashes.
The site should be easier to navigate
by Amaris B. on 2020/02/25 10:27
The site can be a bit difficult. The app does work better then going online. I still can’t figure out how to change my seat to my husband’s seat (since he will not be able to go and an adult has to sit next to my 3 yr old). And being charged for every little thing is obsessive, but overall the price to fly round trip to many different countries is very affordable.
Long delay, no explanation
by drmary6 on 2020/02/24 12:31
Long delay, no communication as to what is going on
Daniel
by Daniel Bulgaria on 2020/02/23 15:25
After last upadate app crash and freeze.
Ryan air is good but the app is terrible!
by bryson1234321223 on 2020/02/22 18:57
Constantly freezes, reloads and loses all of your information. It’s frustrating to use this app but Ryan air is too good to pass up!
freezes
by jelena ilic on 2020/02/21 16:01
since last update app freezes when I try to open my bookings
Missleading info
by asortiments on 2020/02/15 07:35
I ordered 2 priority tickets out of 5 + seats. Once cheking in I was always asked to buy priority, and no purchased priority o my bought seats were not shown.
Keeps crashing
by :-)at:-) on 2020/02/10 10:14
The app keeps freezing & crashing when I’m trying to look at flights.
slow and buggy
by stapezz on 2020/02/06 06:43
for example, when I type a city it shows no results. when I type an airport code it also shows no results. I guess they’re cutting costs literally everywhere
Cheap & Good
by manuelin pin pin on 2020/02/05 08:28
I don't really like your baggage policies or that I have to pay for every single thing extra, but you have been great for traveling Europe low cost. Keep it up!
So sick of the app scams
by BHut on 2020/01/25 12:26
Booked through trip.com, had the reference number for the flight, had my email address. Was informed I have to get my boarding pass through Ryanairs stupid app so I downloaded it and filled in the appropriate information. Didn’t work. Had to go to their desk and wait in line again. Was informed that trip.com must have used a different email address to book the flight for me so it didn’t match. I would need to contact trip.com to get the email address so everything matched. THEY ARE ABSOLUTELY COUNTING ON THIS SORT OF THING TO HAPPEN. Despite having all the necessary information except a “matching” email address had to pay €20 for a piece of paper.
Horrible
by lee???!!! on 2020/01/19 16:54
Worst App ever, freezes to just search for a flight
App works really poorly!
by xxxxwnajdyekebr on 2020/01/17 19:13
The Ryanair app runs really poorly. One would really expect a booking app for an airline not to crash every 2 minutes
Rubbish
by Basil-Brush on 2020/01/16 13:20
Don’t update.. it freezes and useless for trying to check flights.. the version before was the same.. get a grip Ryanair and give us a working app..
Options not available in the mobile App
by Natsheh1111 on 2020/01/14 14:37
Fare finder isn’t available in the mobile application, each time want to check cheap destinations from my city need to use the laptop or search city by city in the mobile app
App does not work
by Mindis123 on 2020/01/09 15:15
3 weeks App doesn’t work correctly. I had issues to check in. Please fix it as soon as possible!
Bad quality
by montalvogic on 2020/01/06 22:53
It always get frozen. For checking in I hab to try for five times
No Mobile Boarding Pass
by RG3Mane on 2020/01/04 18:40
Where has this app gone?! I’ve been a longtime user of this app and didn’t have any complaints until recently. I am no longer able to get a mobile boarding pass of this app. What is the use of this app when you can’t even get your own boarding pass off of it!
Cannot Access Tickets
by TempleGrad14! on 2020/01/03 09:25
We stood at the airport entrance trying to access the tickets through our app for 15 minutes. Before that I tried the app for a day. The app crashed repeatedly. Luckily, we were with someone else. We are preparing for more of the same for our return flight.
(It was) Easy to use and keeps getting better
by TrueOpera on 2020/01/02 14:14
Update 3.75.1 has rendered the app unusable (iPhone 6 iOS 12.4.4). It stalls and then crashes within 1 minute. I have contacted Ryanair support but nothing seems to have been done. I’m sad because this was a 5 star review but now only 1 as the app just doesn’t work. If they fix it, I’ll update this review. Old review: I have been flying Ryanair for many years. There have been rough times with them in the past (as it is with most airlines), but I have been most impressed with their new direction over the past year or so. This app shows that they are serious about keeping their customers and keeping them happy. It is easy to search, choose, and book a flight using only the app. You can get your boarding passes and keep them on the app or onto Apple's wallet. Checking flight status is quite good, but I'd prefer to have push notifications of when a flight lands or takes off. Otherwise, I have been impressed and content with this app. It doesn't tax the memory of my phone, it is simple, functional, and quite easy to use. Thank you all for keeping this app a top notch app.
Ridiculously slow in the latest update
by Zhorakovsky on 2020/01/01 19:57
With the latest update the app became so ridiculously slow and buggy that I can’t even login.
Checkin scam €55
by alexander.kazakov on 2020/01/01 19:21
How is this even legal? I tried registering online over the phone and it said that I’m all done and I need to print the pass at the airport. I show up their and they tell me that I didn’t checking on time and now have to pay €55 to get my boarding pass. I tried telling them that I did checkin 2 hours before boarding and that the site told me that I need to come to the register. They only said that there is no proof of that?! Seriously?! How is this not a scam and how is it even legal?!
App unusable
by La_Vielle on 2019/12/31 16:45
As soon as I open the app I notice very low performance. As I navigate to my boarding passes, performance drops even more. At the end, app is simply idle on some loading screen and I cannot get my boarding passes. Not cool.
Criminal company
by MikeShanePhoto on 2019/12/29 14:13
Terrible!! This is the app for a company who’s business practices are deplorable. They have hidden fees. They are crooks. This app functions to aid in their criminal activities. I wish I could give 0/5 star
Worst airline ever
by Be1000106 on 2019/12/27 11:52
This guys dont give a f* to their clients
Cluttered and confusing
by mattmiller1973 on 2019/12/24 11:56
Maybe they want it that way, but this app is cluttered and confusing. I had already reserved seat 1A and paid for extra baggage and faster check-in, but the app kept trying to sell me these same things. Cheap travel is a great thing, trying to rip-off customers isn’t.
Can’t get my mobile pass
by zzzqgion on 2019/12/18 07:57
It won’t tell me why I can’t get my mobile pass but says I have to print from a desk top. That totally defeats the entire point of a mobile app!
If you want a bus with wing, this is your airline.
by GmanDuran1 on 2019/12/16 13:57
So far my first experience booking my flight is really confusing. As a passenger I just find out we need to pay for everything. Even my seat. DO NOT BE FOOL BY THEIR PRICES. My flight was originally €220 it’s now almost €300 Carry on €15 Check in bag €25 Seat €15 Fast metal control €6 I’m sure water will be €6 And nuts be €5 This is unacceptable on an international flight. You are a manipulator in disguise. If your prices will be considerable cheeper I understand your policies but now I’m paying more than a reputable and proper airline. SHAME!!!
My Opinion
by Dovidas_1983 on 2019/12/12 02:52
Very good! Excellent!
Improvements
by McCall1993 on 2019/12/11 18:08
Would like to be able to print my boarding pass from the app....
Jay
by jayhalliden on 2019/12/10 21:44
Pathetic service. Just lost a flight because I was told to use mobile boarding pass and when got to security, app ave error message saying I had to check in again, of which I had already checked in online and personally and deal. When tried to recheck in, app said I was too late to do so. I ran back to check in desk and no employees were there, this loosing flight.
We had to pay 190€ because your app doesn’t work.
by L8890 on 2019/12/06 22:42
We don’t really like this app. We bough an infant with seat ticket for my baby, and when doing the checking on the app for the baby the app hasn’t allow it. As when we where putting the date it said it had to be older than two years old. My baby is 1.5 So we couldn’t finalized the check in. When we arrived to the airport instead of helping us, they charged us for each boarding pass. And at the Ryanair airport desk told us that they understood but couldn’t help. And they accepted that the app had an error and teach us a trick to make the check in to “trick” the app and be able to check in. But we have to loose the seat that we paid in order to be able to check in though the app. Terrible. Now we have to submit a claim.
Love it
by Hoepoe on 2019/11/29 12:48
I doesn’t hurt to pay for seats if I pay only 16$ Marrakesh Athens for flight. Great services and friendly crew Will always fly Ryanair
App is different than my reservation
by tracisherri1 on 2019/11/28 21:45
I paid for bags when I booked online but the app wouldn’t let me check-in till I paid it again.
More accesible
by California UK on 2019/11/28 12:46
Easy to pull up and save boarding pass So we do not have to print And do not need to download it
Worst Airline
by PillowSheets on 2019/11/28 12:37
I don’t get why we need to install this app if we can just later add the ticket to my wallet. It is useless and they just want more people to download their app if we don’t want to print our boarding pass to save some paper.
Ease
by aunt kay kay. on 2019/11/28 10:02
I found the app for Ryanair was easy to navigate as well as accommodating. I’m would fly Ryanair in the future. Very excited for this adventure with Ryanair. Thank you.
Simplicity
by kapobe on 2019/11/25 10:49
This app is amazing! I was able to book my flight and even rent a car all from my phone on this app.
Boarding Pass
by 1-2zz on 2019/11/17 12:20
The mobile App does not provide me a boarding pass. It requires me too download off of a computer. Hope it works others.
Like a puzzle
by theBrenwell on 2019/11/07 10:34
It’s like trying to navigate a through a maze where there are additional costs hidden around every corner. Dealing with Ryanair is one of the least pleasant experiences one can have. If you keep your wits about you it is possible to make it to the end without accruing extra costs hence the 3/5
Bad customer support
by Uriel Vidal on 2019/11/04 16:02
Unable to get in touch with customer service.
App not working for the latest iPhone update
by Arab lover no 1 on 2019/10/29 20:53
App not working for the latest iPhone update Please fix the app exit when I click book a flight
Keeps crashing
by NerdyRN13 on 2019/10/29 20:29
When i click book a flight app crashes. Total bummer! Guess ill use EasyJet
Very Bad Experience
by dab jsvb on 2019/10/27 07:53
Pure experience, the staff are very rude , Also there is a lot of technical problems in your application, there is too much advertisement for the Duty free on the plane and a lot of announcements as well .
Should remember data
by Kiwiwarren on 2019/10/20 23:34
Should remember data such as passport details
Review of APP ONLY
by jejfkcnr on 2019/10/19 20:02
App works great, just wish they would put the gate/terminal info in the app. I have to use third party websites to find out these things, which is annoying.
You have to pay for everything
by Adamdalg30 on 2019/10/13 20:07
Be prepared to pay some extra money you didn’t anticipate.
Review for Ryanair App
by bushman 1 on 2019/10/12 23:10
Would be nice of you guys would give me bar codes on my cell phone for my up coming trips
Bad app
by Soloporelappgratis on 2019/10/09 11:44
First the lettering here is white, no sens. Second the app repeat process again and again mankind the process longer and painful
Check in
by Bartman35k on 2019/10/08 11:28
The fact you guys send a email to check and I try to check in on app and link and could not just to get to the airport to get "robbed" and have to pay extra because I could not check in.You either need to fix the app or have better customer service.As I am writing this review I have been looking at the screen for a gate and now it says more info at 12:50 my flight takes off at 13:10 and boarding gate closes at 12:40,tell me Ryanair what can you do to make this experience better?Terrible so far.
Never book with them
by fofododo2019 on 2019/10/08 08:27
The worst company ever they allow you to take like a laptop bag that can hold 10kg which is impossible they made us pay €50 for the bags 2 person and another €50 when we returned so sick
Desvergonzados
by oacar12335 on 2019/10/07 06:36
Son unos desvergonzados, Ladrones. Por todo cobran extras. Habiendo disponibilidad de asientos te los ponen separados ya que no los pagaste.
Do not!!!!!!
by Yeny Zuniga on 2019/09/30 14:05
If I could give this airlines 0 stars I would this is the most trash airline I’ve ever travel with. Literally we got our seats and being in the plane they changed them because they wanted to. We had to pay €200 due to not checking in 2 hours prior the flight when I never got an email regarding this.
Terrible Airline - too much push to sell
by RyanAirIsTerrible on 2019/09/22 04:49
It is my first time using the APP. Very annoying!! The airline makes it very difficult to just get. A boarding pass without the extra!!!
Very stressful
by monkgoose on 2019/09/20 07:17
Most distracting ux/ui possible. The up-sales are annoying and in your face. Deliberate random seating is an artificial problem that Ryanair helps you to solve for money. With all of the hidden costs, travelling other airlines might be not much more expensive. I choose Wizz air every time when possible.
Be careful with ryanair!
by paulssito on 2019/09/19 19:03
Took 14 eur for no reason! When I was ordering tickets some error occured and system didnt sell me tickets - just seat reservation! Still havent received back my funds!
Caution with this airline.
by Jacqueline Gamez on 2019/09/18 05:41
Cheap flights, expensive if you don’t check in within 48hrs, I had a problem trying to do it so I couldn’t check in and now I paid $113.70 because I did not appear in there system.
Perfect app
by ilias sbt on 2019/09/16 18:52
Easy to use and good prices
Check the places the airplanes arrive and bags included you can lose money
by 1420738 on 2019/09/16 10:22
They can say “Paris” but it’s an airport 60 km away! You lose all your money too! Also they say no bags are included and when you check in you have two bags included one small one and one of 10kg, you can get confused and buy another bag and lose that money too! I lost in total 130 Euros and Teo flights that would be useless as this takes me super far (I know I should have checked the arriving and departure so it’s not completely their responsibility despite they use the marketing like this for tourists that are not aware like me! I place 2 stars instead of 1 cause the checkin and app are good to use and easy! However I will not chose this tricky airline again use Vueling or Transavia! I gues Raynair makes money fooling unaware tourists. Absolutely no reimbursement of anything CAREFUL
Over charged
by Trung from USA on 2019/09/15 20:53
I was not able to check in online the night before the flight because the Ryanair app didn’t allow me to enter my US passport number (don’t know why?) hoping to see the Ryanair agent at the kiosks before the flight to help me. But they charged me $55 British pound for each person to check in at the kiosk!!! The agent keeps telling me to check in online but the app still didn’t let me do that, I had to pay $110 B pounds for my daughter and myself!!! What’s a steal !!!!!!
This is very stressful
by smile hirl on 2019/09/15 09:46
We need a contact # and person to get in touch with when coming from the USA, I have spent so much time on the website trying to find out how to handle keeping a return flight when we are not able the make out departure due to a unforeseen change with our tour company, help was NOT easy to get!!!
Hate! But what can you do?
by Spinserver on 2019/09/12 00:19
To difficult to get help, or make amendments.
Checkin requires hours of research and collect call to their call center
by rjfree21 on 2019/09/11 14:42
I travel 150k miles per year. Ryanair has the most difficult app of all the airlines I’ve ever used. Checkin failed for me and it took hours to troubleshoot what was an error on their end. They still charged me for having to talk to their rep to fix a problem on their end. Lost hours of time on my vacation as well. Use them as a worst case scenario (which is what I did since it was the only flight that day to my destination).
Strve E
by Steve EZ on 2019/09/10 09:13
no usa nationality ????
Criminal theft
by Dr Casch on 2019/09/05 09:29
Recurrent Criminal cash theft, very unhealthy and poorly kept planes. Concerned with accidents
Multiple passengers
by Frank01776 on 2019/08/30 06:58
App gets a little sticky when trying to check in multiple passengers on same reservation which requires shutting my phone down and signing back in. Other than that it works as expected.
Question about language setting
by JiaTTTT on 2019/08/28 04:29
Why the language is set to be Thai automatically? How change to English?
Pathetic service
by ZastoJePilePresloCestu? on 2019/08/26 18:40
Never on time and the app never shows any updates regarding delays or any other as a matter of fact. What is a seemingly cheap air fare, you surely pay above others once you include baggage costs and the other crap shoved down your throat through the app. More importantly one has to price in the unrealiable flight times, being late on average about 40min, and up to few hours when employees strike across countries. Feel bad for people working for this company.
Poor experience
by USDutchman on 2019/08/25 22:17
You punish customers unless they pay your outrageous fees. You drive us towards friendlier vendors
Terrible App
by johngfdin on 2019/08/25 21:26
Keeps crashing
Crappy Airline
by B??6) on 2019/08/24 15:05
The long lines just to drop your bag off are ridiculous. I don’t understand why they don’t have kiosk to drop bags off.
Garbage
by Rob mmmmmmm on 2019/08/21 05:12
Horrifically confusing app, so I guess I’ll not use it. Oh, wait...
The no people process
by JRHodgens on 2019/08/03 11:51
We checked in smoothly with no problems. I did long for a person I could ask or double check with but I’m 66 and I’m learning the new ways. The seats were super upright but so are all flights these days. The on flight staff was professional and attentive. I did have the sense that all staff were very sharp. Thanks.
Not working properly. Misguided Unfair
by Pauleros on 2019/08/02 04:05
Rip off airline. And the app is set up to charge you more and more money rather than give you useful accurate information or allow you to complete selection or payment procedures. The app has you going around and around trying to purchase reasonable offered selections but you’re never aloud to get complete the transaction. Rather, when you choose an option (like 6 or 10 euro to check a carry on bag) the app asks you to log in again. When you do log in, it’s as if you didn’t make a choice again. And a 20 Euro option for 10 kilo bag is all you are offered. And the like.
Terrible customer service
by terrible customer servixe on 2019/07/25 18:48
They can not resolve boarding pass and check in issue. I resolved it through swissport as Luton
Really bad website
by Alandales on 2019/07/21 05:12
Doesn’t allow me to check an infant in lap- must print boarding pass. Have to re enter travel documents when I’ve done it 3 times before.
Beyond terrible. Over $60 in extra hidden fees on a $25 flight
by JTrusten on 2019/07/10 12:23
Think about a dirty, rotten, slimy, jerk car salesman who runs a scam like telling you the car you are buying is great, affordable, & you’ll love it. Later, you find out he took your credit card and unbeknownst to you found loopholes that allowed him to charge you 3 times what you paid after you had already invested into the car. Now imagine an airline doing that? Hard to imagine?... nope, because that’s exactly what Ryanair does. They are the slimiest, rudest, terrible part of the airline industry. I’ve flown with them two times. This most recent time I booked a flight for only around $25! What a deal! I was excited for that. Come to find out, you must check in 2 hrs before you are here, not a minute later. I was at the airport 2 hrs before my flight, was in a new country, & trying to figure out where I could check in. By the time I figured it out I was only 1 hr & 50 minutes early (very early & on-time for all other airlines). I WAS CHARGED $60!!!! That’s right $60to check in! The check in fee was more than double what the plan ticket cost!!!! Now think back to that slimy, dirty car salesman at the start of this story... yep that’s Ryanair. I will also add that the last time I came, the same thing happened and I was charged close to $40... Ryanair is not for you if you: 1) fly much 2) have a life 3) don’t like getting treated like crap 4) don’t like getting told one thing and sold another 5) don’t like getting nickeled and dimed The one star rating I gave here was actually probably a little to generous. Wish I could’ve given lower. Last thing. If you’ve made it through all that and it doesn’t bother you, the leg room on this airline is absolute horribly cramped (worse than other airlines by far) & the service is terrible. So... uh.. yea I think that wraps up my review. I plan to never fly Ryanair again.
The line
by PrincessMaddie_XD on 2019/07/06 14:29
We where almost to the front of the line and then one of the attendant opens another line witch put us at the very back and then people where cutting us and the attendant was no where to be found we where very anger and they are a mess with all the lines so beware. But other than that it’s cheap and well worth not spending so much money.
The no people process
by JRHodgens on 2019/08/03 11:51
We checked in smoothly with no problems. I did long for a person I could ask or double check with but I’m 66 and I’m learning the new ways. The seats were super upright but so are all flights these days. The on flight staff was professional and attentive. I did have the sense that all staff were very sharp. Thanks.
Upset Customer
by Yonce1234 on 2019/06/25 19:35
Absolutely horrible airline/service. I tried checking in on my phone two days before and then 1 day before and it gave me the same message saying that I had to print the boarding pass at the airport. So I went to the airport to print it and they said it cost €55 to print it. That makes no sense because they didn’t say anything about a fee online. Therefore, I explained this to the manager at Nice Airport and he was so rude to me and said I had 1 minute to pay because he was shutting down the boarding process. So I ran through security to my gate, only to find out that the boarding process has not even began and our flight (without prior knowledge) was delayed. I am sitting here waiting for the plane (FR 1959) to leave Nice and arrive in Dublin. However it is 9:35 (the time the plane is supposed to leave) and we haven’t gotten any word when we might leave. I am disappointed in the flight, the airline, and the staff. The manager at Nice was so rude to me and I never want to fly RyanAir again.
Check the places the airplanes arrive and bags included you can lose money
by 1420738 on 2019/09/16 10:22
They can say “Paris” but it’s an airport 60 km away! You lose all your money too! Also they say no bags are included and when you check in you have two bags included one small one and one of 10kg, you can get confused and buy another bag and lose that money too! I lost in total 130 Euros and Teo flights that would be useless as this takes me super far (I know I should have checked the arriving and departure so it’s not completely their responsibility despite they use the marketing like this for tourists that are not aware like me! I place 2 stars instead of 1 cause the checkin and app are good to use and easy! However I will not chose this tricky airline again use Vueling or Transavia! I gues Raynair makes money fooling unaware tourists. Absolutely no reimbursement of anything CAREFUL
(It was) Easy to use and keeps getting better
by TrueOpera on 2020/01/02 14:14
Update 3.75.1 has rendered the app unusable (iPhone 6 iOS 12.4.4). It stalls and then crashes within 1 minute. I have contacted Ryanair support but nothing seems to have been done. I’m sad because this was a 5 star review but now only 1 as the app just doesn’t work. If they fix it, I’ll update this review. Old review: I have been flying Ryanair for many years. There have been rough times with them in the past (as it is with most airlines), but I have been most impressed with their new direction over the past year or so. This app shows that they are serious about keeping their customers and keeping them happy. It is easy to search, choose, and book a flight using only the app. You can get your boarding passes and keep them on the app or onto Apple's wallet. Checking flight status is quite good, but I'd prefer to have push notifications of when a flight lands or takes off. Otherwise, I have been impressed and content with this app. It doesn't tax the memory of my phone, it is simple, functional, and quite easy to use. Thank you all for keeping this app a top notch app.
Worst Airline Ever!
by The_Technocrat on 2018/10/14 04:47
Absolutely disgusted with this <Expletive Deleted> airline. Firstly, the fairs they advertise are only true if you are only traveling with the cloth on your back. If you have a bag of any kind they will have a way to <Expletive Deleted> you. I had a check bag so, pay a little more for that up front, ok fair. Oh, no, no, they make sure that you bag is over wait because over wait limits are lower than any airline in the industry. “Well I just won’t check a back I’ll just take a carry on.” Nope! They will <Expletive Deleted> you on that too because they have 10kg (22lbs) limit on that and trust me that is a lot less than you think. I was only flying to from the UK to Ireland and back and by my return trip, between baggage that I supposedly paid extra to have but they still found ways to charge me for and the hidden check in penalty, they had <Expletive Deleted> me for ~€120. Oh yeah, and the quality of the planes themselves are the worst <Expletive Deleted> thing I have ever seen on an airline ever. Never Again. <Expletive Deleted> this airline. <Expletive Deleted> them, <Expletive Deleted> them in their <Expletive Deleted> ear!
The good & the bad
by corinadelpozzo on 2019/01/29 05:34
We use Ryanair several times per year due to my LOVE of discount travel. With the exception of one REALY inappropriate attendant, the others have all been absolutely lovely. Almost 3 years ago, I was forced to pay approximately $40-$60 for a checked bag due to it being 2 kilos over the weight limit, not a problem. Ryanair lost that bag on a flight between Barcelona & Malaga. After spending hours adding the lost items to their website (twice) and spending approximately$70+ every time I mailed correspondence to Ryanair, they still have not reimbursed me for my belongings. It still makes me angry every time I open their app.
App doesn’t show flight info
by antoniot on 2018/06/11 20:09
This app doesn’t show or notify about boarding gates or times, or any kind of useful information really, so most passengers in the boarding queue seem stressed out and lost, hopelessly waiting to board a plane that hasn’t even landed yet. After finding out at the queue that our flight was delayed, we couldn’t even relax at the bar with confidence because the app doesn’t update departure times. Also, other airline apps immediately show your upcoming boarding passes after logging in. In this one, you still need a reservation number to find boarding passes, even if the tickets were purchased using the same account.
UNNECESSARY CHARGE FOR CHECK-IN&BOARDING PASS
by Passenger2019 on 2019/05/24 05:16
It was very inconvenient for us to pay extra just for check-in/boarding pass. We showed up for check-in on time, but we were surprised when RyanAir staff told us that we actually had to pay for boarding pass because we had not checked in online. This is a very disappointing policy. We already paid for the plane ticket; why do we have to pay more for check in? There was no information provided to us that online check-in is free and on-the-counter check-in has a fee. We had to pay €55 per passenger (we were 3). Had we known about this policy, we should have done it online. This is very unreasonable.
App won’t provide boarding pass
by briankangaroo on 2019/01/20 05:32
The app won’t provide a boarding pass as promised. It requires that one be physically printed for non eu residents, then directs you to present documents at luggage check despite non checked bags. Travelers don’t have printers with them. They charge £50 to check in at airport and £25 to provide “replacement boarding pass.” Either way, they require the boarding pass to be provided at passport/bag check, so why does app prevent it, but provides it IF you have a printer. Fortunately I screen grabbed the “print” version and they didn’t charge me extra.
Not working properly. Misguided Unfair
by Pauleros on 2019/08/02 04:05
Rip off airline. And the app is set up to charge you more and more money rather than give you useful accurate information or allow you to complete selection or payment procedures. The app has you going around and around trying to purchase reasonable offered selections but you’re never aloud to get complete the transaction. Rather, when you choose an option (like 6 or 10 euro to check a carry on bag) the app asks you to log in again. When you do log in, it’s as if you didn’t make a choice again. And a 20 Euro option for 10 kilo bag is all you are offered. And the like.
Great Opportunities!
by Russ Tabolt on 2018/10/28 07:40
I love Ryanair due to the cheap flights and ease of seeing what’s available on the app. I’ve seen a lot of Europe for a low price thanks to this airline. You do get what you pay for as services and such are bare bones, but for the price if you expect more you’re being unreasonable. You will probably encounter a lot of sleazy or low brow characters on the flights, just remember what you paid for the ticket lol ;)
Easy booking
by HonestReview!#345 on 2018/09/05 18:16
The flight was fast and easy to book. It’s was my fault that i didn’t look at the time. I scheduled my flight too early. I paid for insurance Incase i needed to cancel or move it. I noticed this the next day and have been trying to reach customer service ever since. It’s been 2 weeks since then and i still haven’t been able to reach anybody. The customer service is very poor. Just be careful when you book and double check everything before you submit your payment.
Constant error messages and no update on flight
by NewRoBean on 2019/02/19 12:14
Trying to book a flight returns constant error message with no information to help figure out the problem. My flight last night was delayed while the app sent me a welcome message to my destination while still waiting for my flight in origination city.
The site should be easier to navigate
by Amaris B. on 2020/02/25 10:27
The site can be a bit difficult. The app does work better then going online. I still can’t figure out how to change my seat to my husband’s seat (since he will not be able to go and an adult has to sit next to my 3 yr old). And being charged for every little thing is obsessive, but overall the price to fly round trip to many different countries is very affordable.
Do not rely on this app for your check-in
by sletner on 2018/07/11 09:55
The app may even be brilliant, but if you are out traveling and you are met with a screen saying the app must be updated... you may be in trouble. Unless you update the app is blocked, and you wish you traveled with another airline. For people on the road this is bad, unless they can get WiFi somewhere. The problem is not the app per se, but the choice of blocking the old app to force you to upgrade.
Bad airline, bad app
by postylem on 2018/07/07 06:23
Like everything else about Ryanair, this app is designed to frustrate and obscure people out of their money. It will not update information on delayed flights, it doesn't provide the boarding passes upon logging in, but uneccessarily requires further entry of a booking number, it would be just as useful to write the information about your flight Ona piece of paper. And yet, Ryanair will charge 100 quid if you don't have this app for your boarding pass, and want them to print t it for you as any other airline would do. Beware.
Over charged
by Trung from USA on 2019/09/15 20:53
I was not able to check in online the night before the flight because the Ryanair app didn’t allow me to enter my US passport number (don’t know why?) hoping to see the Ryanair agent at the kiosks before the flight to help me. But they charged me $55 British pound for each person to check in at the kiosk!!! The agent keeps telling me to check in online but the app still didn’t let me do that, I had to pay $110 B pounds for my daughter and myself!!! What’s a steal !!!!!!
Terrible customer service
by Dont travel with Ryanair on 2020/03/11 12:07
As a college student I will pay more for a flight than deal with Ryanair. The airline makes you pay for a refund form, which you aren’t guaranteed to get that money back. Do not use this airline because of the atrocious customer service.
Just low-cost
by Blackening999 on 2019/02/24 16:06
If you want cheap flight - let’s go. There is annoying random seats though, when I book with someone I prefer to seat together - no matter where, but together. It would make sense to charge for an extra leg space seats or something - but not to separate people who travel together when there are free seats. Last flights we simply swap seats or come to each other.
No mobile boarding pass
by tiac211 on 2019/02/14 23:02
I have a US passport valid everywhere Ryanair flies. Unfortunately, the app sees it as a foreign passport so it won’t show a mobile boarding pass. Sometimes I’m told to get a visa check for my US passport like I can’t travel to Europe and have to wait in the long check in line which inconveniences all customers. Sometimes I’m told to get it checked at the gate since they always check there and I’m making the check in line longer for all. Just give me a mobile boarding pass.
App changed birth date
by antidisestablessmenterrianism on 2019/05/09 21:20
I had entered a date of birth into my documents on my own section of the app and when I went to check in it automatically added a day so I had to manually add travel document, could easily have been a way of stopping me getting that flight
We had to pay 190€ because your app doesn’t work.
by L8890 on 2019/12/06 22:42
We don’t really like this app. We bough an infant with seat ticket for my baby, and when doing the checking on the app for the baby the app hasn’t allow it. As when we where putting the date it said it had to be older than two years old. My baby is 1.5 So we couldn’t finalized the check in. When we arrived to the airport instead of helping us, they charged us for each boarding pass. And at the Ryanair airport desk told us that they understood but couldn’t help. And they accepted that the app had an error and teach us a trick to make the check in to “trick” the app and be able to check in. But we have to loose the seat that we paid in order to be able to check in though the app. Terrible. Now we have to submit a claim.
Checkin requires hours of research and collect call to their call center
by rjfree21 on 2019/09/11 14:42
I travel 150k miles per year. Ryanair has the most difficult app of all the airlines I’ve ever used. Checkin failed for me and it took hours to troubleshoot what was an error on their end. They still charged me for having to talk to their rep to fix a problem on their end. Lost hours of time on my vacation as well. Use them as a worst case scenario (which is what I did since it was the only flight that day to my destination).
Very useful App!
by Badaban on 2018/12/02 16:05
We have never had an issue with flights with RyanAir and always use them because their awesome prices. Many many flights and not a single inconvenience so far... About the app... -there are sometimes I can’t add the boarding passes to my phone wallet. -As well there are sometimes that prices in the app are different if I compare in the computer. -and it doesn’t give you the option to “take you anywhere” for the “budget” or price you would like, which the computer gives you But overall... it’s a very handy app. Truly like and use it a lot.
Multiple passengers
by Frank01776 on 2019/08/30 06:58
App gets a little sticky when trying to check in multiple passengers on same reservation which requires shutting my phone down and signing back in. Other than that it works as expected.
Pathetic service
by ZastoJePilePresloCestu? on 2019/08/26 18:40
Never on time and the app never shows any updates regarding delays or any other as a matter of fact. What is a seemingly cheap air fare, you surely pay above others once you include baggage costs and the other crap shoved down your throat through the app. More importantly one has to price in the unrealiable flight times, being late on average about 40min, and up to few hours when employees strike across countries. Feel bad for people working for this company.
The line
by PrincessMaddie_XD on 2019/07/06 14:29
We where almost to the front of the line and then one of the attendant opens another line witch put us at the very back and then people where cutting us and the attendant was no where to be found we where very anger and they are a mess with all the lines so beware. But other than that it’s cheap and well worth not spending so much money.
Useless app. Have to go to site anyway.
by ysbf dlabd on 2018/08/31 13:35
The app doesn’t allow you to print out your boarding pass, so you have to go to the site for your check in process anyway. Also, when I tried to check in for both flights (there and back) it assumed I could check in for free on my second flight but when I got to the end it made me back all the way to the beginning and I had to recheck-in for my first flight separately.
Please Help!
by viraax on 2019/01/18 09:59
I love this app, I’ve used it to travel to Bulgaria, Italy, England, and other places within Europe. But it has logged me out and I accidentally signed in with my Facebook about instead of my email, and now I’m not sure how to log out!?
Good for searching set routes, but missing the Fare Finder
by Kal1144 on 2017/09/21 20:16
I usually use Ryanair's Fare Finder to look for special deals, so it's quite inconvenient when I have to open up my web browser to use that function instead of it being conveniently located in the app itself.
what a reputation
by whatamesswithnicknames on 2018/11/20 10:04
I would really like to know what all these bad reviews are about, I use it for years and frequently, and it does absolutely everything one can ask for. Thanks
Like a puzzle
by theBrenwell on 2019/11/07 10:34
It’s like trying to navigate a through a maze where there are additional costs hidden around every corner. Dealing with Ryanair is one of the least pleasant experiences one can have. If you keep your wits about you it is possible to make it to the end without accruing extra costs hence the 3/5
Frustrating check ins
by pop234pop on 2019/06/26 04:09
Very frustrating trying to check in on 2 out of last 3 flights with your airlines. We were unable to enter our 15 year olds birthday with the automated check in and could not get hold a live person to change this for over an hour. Please hire more live agents to help your customers , your robot to chats can not help when your tech system needs improvements
Ryanair
by POefro on 2020/09/01 18:41
I like Ryanair when I was little I leave in Europe and my parents didn’t have enough money so the only cheaper prices were in Ryanair,So Ryanair has a special place in my heart
Most shameful airline
by vijay suhag on 2018/08/10 16:27
We did not check in online (since we were traveling and the emails didn’t say we needed to ) They charged us $55 per person to just give boarding passes Since we were less than 2 hours from flight departure (maybe around 110mins) online check in was closed Even if you check in on line you need to print boarding pass Never again on Ryan Air!
Should be so much easier
by QuantumLove on 2018/07/18 10:52
Not sure why Ryan Air decided to make it so difficult to add a boarding pass to Apple Wallet. Presumably because they want to force everyone to use their pathetic app, and go through more frustrating choices, like hotels etc. How about including the option as soon as you have checked in, so the app can be avoided all together?
Why?
by timnal on 2018/07/27 08:39
Ryanair makes it sound like you don’t have to print your boarding pass if you have the app. NOT TRUE! I’m not sure what advantage there might be in having this app on your phone, but the only thing I hoped to have was denied me. All this confirms to me that Ryanair has lots of sneaky ways of making your flight cost more money. I’m uninstalling this app immediately, and hoping that it didn’t leave a virus behind.
Constant error messages
by hoping for a change on 2018/08/16 12:41
This app is very difficult for US passengers to book flights. Error messages pop up and there is no solution. It is also impossible for US passengers to speak to customer service. The phone numbers are all Europe and UK. There is no US customer service thatI can find. The app will not let you change your name or title if you get married or divorced. Again error messages
Jay
by jayhalliden on 2019/12/10 21:44
Pathetic service. Just lost a flight because I was told to use mobile boarding pass and when got to security, app ave error message saying I had to check in again, of which I had already checked in online and personally and deal. When tried to recheck in, app said I was too late to do so. I ran back to check in desk and no employees were there, this loosing flight.
Ease
by aunt kay kay. on 2019/11/28 10:02
I found the app for Ryanair was easy to navigate as well as accommodating. I’m would fly Ryanair in the future. Very excited for this adventure with Ryanair. Thank you.
Paid twice for seats
by Kyriakakos on 2019/06/11 18:28
When I booked the flight I paid to book also my seat. When I tried to check i could continue without paying again for a seat! Also I tried to chat with an agent who never got back to me.
Please stop with the add ons...we get you want more money
by Hopenis on 2019/01/28 20:47
I wish there was no add on ads that came up. I just wish it worked as showing the itinerary and my boarding pass with options for me to click on. I hate that ads of travel insurance, hotels, and add ons keep popping up every time I open the app. It’s just annoying...
Worst flight experience in 20 years.
by knsass93angry on 2019/02/05 08:39
This airline has single handed destroyed my faith in the aviation community. From a non-functioning website to a check in fee equivalent to 40% of my flight cost to a completely redundant and useless application to utterly rude and incompetent staff- I’ll never ever touch this airline again. I’ll recommend taking a sloth carriage through Antarctica first. To any one. Forever. Fall off a cliff.
Ryanair and app login
by bewer1978 on 2019/04/27 09:18
Doesn’t confirm already made and paid for options when reservation was made. Gives strange messages about unable to access boarding pass online that don’t seem accurate
Question about language setting
by JiaTTTT on 2019/08/28 04:29
Why the language is set to be Thai automatically? How change to English?
The nickel and dining is a bit much
by jdubya2018 on 2019/06/02 09:47
It was easy to navigate the app and book our flight but they charge for every single thing. I understand it’s a budget airline but at least one complimentary standard would be nice.
No Mobile Boarding Pass
by RG3Mane on 2020/01/04 18:40
Where has this app gone?! I’ve been a longtime user of this app and didn’t have any complaints until recently. I am no longer able to get a mobile boarding pass of this app. What is the use of this app when you can’t even get your own boarding pass off of it!
This is very stressful
by smile hirl on 2019/09/15 09:46
We need a contact # and person to get in touch with when coming from the USA, I have spent so much time on the website trying to find out how to handle keeping a return flight when we are not able the make out departure due to a unforeseen change with our tour company, help was NOT easy to get!!!
Do not!!!!!!
by Yeny Zuniga on 2019/09/30 14:05
If I could give this airlines 0 stars I would this is the most trash airline I’ve ever travel with. Literally we got our seats and being in the plane they changed them because they wanted to. We had to pay €200 due to not checking in 2 hours prior the flight when I never got an email regarding this.
Rating Trends
1,1,3,7,3,7,10,5,3,5,9,4,7,5,5,3,7,3,2,8,4,1,4,3,4,3,8,3,8,2,7,5,4,3,3,4,4,7,6,4,7,10,6,2,7,0,5,7,7,11,7,7,6,8,0,7,9,9,3,4,1,5,7,9,8,4,9,7,4,9,9,9,6,5,6,5,7,4,3,6,2,5,1,5,11,7,4,3,7,5
All Versions
4.0
18,704 total
 5
13,832
 4
2,454
 3
921
 2
358
 1
1,139
Current Version (3.90.0)
4.0
18,524 total
 5
13,778
 4
2,439
 3
913
 2
342
 1
1,052
Version History
More...