Impossible to get anybody on the Support feature.

Horrible airline, they try to charge you unnecessary for fees at the airport. Have to use them because it’s the only option I have.

Paid $60 for checking in at Airport. $180 for 3 tickets. They don’t tell you at booking that you will pay to get your boarding pass or email you to check in. No digital check in kiosks. Then paid $30 for my carry on which had no extra weight just to take with me at plane.

I like Ryanair when I was little I leave in Europe and my parents didn’t have enough money so the only cheaper prices were in Ryanair,So Ryanair has a special place in my heart

Todo funciona muy bien excepto de la factura con IVA. Cuando pones el número CIF de la empresa en la casilla Número de IVA en el formato B97123456 o ESB97123456 (usando las letras y números) el sistema no lo reconoce diciendo que no se puede usar los signos especiales y no te deja continuar.

Muy contento con el servicio en tierra y también en los aviones, para mis vuelos en Europa siempre uso esta línea aerea

Options to make you pay more gallore. Dark patterns.

The worst service ,because of this stupid company i lost $800,I’m moroccan with a usa visa,this company didn’t let me get in my flight from Marrakech that’s going to spain then i had an other flight to new york ,they said that I’ll get to spain and stay there,where the f...ck the logic in here i have a usa visa to come to my wife,what I’m gonna do in spain sleep in the streets and big for money,then i had to buy 2 tickets with air France for $800 right away to catch the flight from new york

My flight got cancelled due to coronavirus and I was offered an option to claim a full refund. That’s great, but the app breaks every single time when I click the “Get a refund” button.

Due to the corona virus, all flights were suspended. I messaged all I could but there was no response concerning refund. Finally, the refund option came up but each time you clicked, it wrote error. There was absolutely no refund and it was a cancelled flight.

After updating the latest version, the app crashes right away after launching Please role back to previous version

Slow, buggy and horrible application. Every time I switch to another app I should start my booking from the beginning!

As a college student I will pay more for a flight than deal with Ryanair. The airline makes you pay for a refund form, which you aren’t guaranteed to get that money back. Do not use this airline because of the atrocious customer service.

Works slowly

I love the cheap flights, but with the new update. The Ryanair constantly freezes!

Horrendous

App is crashing all the time and freezes in the middle of booking. Also in the middle of checkin it shuts down on its own and closes.

The app itself is super glitchy, only (sometimes) good for checking into flights. Otherwise, when you try to navigate through the app, for example to search flights, it stops working.

The application has become bored and needs to be closed and opened several times to complete the reservation process.

Disgusting constantly lagging app on iPhone X. Right after I logged into the app I can’t press any button unless I reload the app five to six times and maybe then I’ll get to the flight select section.

Your app crashes all the time, to a point where you can’t even find a flight of check in online

Designed to sell you as many services that you neither want or need. Slow and badly designed

Constantly freezes and crashes.

The site can be a bit difficult. The app does work better then going online. I still can’t figure out how to change my seat to my husband’s seat (since he will not be able to go and an adult has to sit next to my 3 yr old). And being charged for every little thing is obsessive, but overall the price to fly round trip to many different countries is very affordable.

Long delay, no communication as to what is going on

After last upadate app crash and freeze.

Constantly freezes, reloads and loses all of your information. It’s frustrating to use this app but Ryan air is too good to pass up!

since last update app freezes when I try to open my bookings

I ordered 2 priority tickets out of 5 + seats. Once cheking in I was always asked to buy priority, and no purchased priority o my bought seats were not shown.

The app keeps freezing & crashing when I’m trying to look at flights.

for example, when I type a city it shows no results. when I type an airport code it also shows no results. I guess they’re cutting costs literally everywhere

I don't really like your baggage policies or that I have to pay for every single thing extra, but you have been great for traveling Europe low cost. Keep it up!

Booked through trip.com, had the reference number for the flight, had my email address. Was informed I have to get my boarding pass through Ryanairs stupid app so I downloaded it and filled in the appropriate information. Didn’t work. Had to go to their desk and wait in line again. Was informed that trip.com must have used a different email address to book the flight for me so it didn’t match. I would need to contact trip.com to get the email address so everything matched. THEY ARE ABSOLUTELY COUNTING ON THIS SORT OF THING TO HAPPEN. Despite having all the necessary information except a “matching” email address had to pay €20 for a piece of paper.

Worst App ever, freezes to just search for a flight

The Ryanair app runs really poorly. One would really expect a booking app for an airline not to crash every 2 minutes

Don’t update.. it freezes and useless for trying to check flights.. the version before was the same.. get a grip Ryanair and give us a working app..

Fare finder isn’t available in the mobile application, each time want to check cheap destinations from my city need to use the laptop or search city by city in the mobile app

3 weeks App doesn’t work correctly. I had issues to check in. Please fix it as soon as possible!

It always get frozen. For checking in I hab to try for five times

Where has this app gone?! I’ve been a longtime user of this app and didn’t have any complaints until recently. I am no longer able to get a mobile boarding pass of this app. What is the use of this app when you can’t even get your own boarding pass off of it!

We stood at the airport entrance trying to access the tickets through our app for 15 minutes. Before that I tried the app for a day. The app crashed repeatedly. Luckily, we were with someone else. We are preparing for more of the same for our return flight.

Update 3.75.1 has rendered the app unusable (iPhone 6 iOS 12.4.4). It stalls and then crashes within 1 minute. I have contacted Ryanair support but nothing seems to have been done. I’m sad because this was a 5 star review but now only 1 as the app just doesn’t work. If they fix it, I’ll update this review. Old review: I have been flying Ryanair for many years. There have been rough times with them in the past (as it is with most airlines), but I have been most impressed with their new direction over the past year or so. This app shows that they are serious about keeping their customers and keeping them happy. It is easy to search, choose, and book a flight using only the app. You can get your boarding passes and keep them on the app or onto Apple's wallet. Checking flight status is quite good, but I'd prefer to have push notifications of when a flight lands or takes off. Otherwise, I have been impressed and content with this app. It doesn't tax the memory of my phone, it is simple, functional, and quite easy to use. Thank you all for keeping this app a top notch app.

With the latest update the app became so ridiculously slow and buggy that I can’t even login.

How is this even legal? I tried registering online over the phone and it said that I’m all done and I need to print the pass at the airport. I show up their and they tell me that I didn’t checking on time and now have to pay €55 to get my boarding pass. I tried telling them that I did checkin 2 hours before boarding and that the site told me that I need to come to the register. They only said that there is no proof of that?! Seriously?! How is this not a scam and how is it even legal?!

As soon as I open the app I notice very low performance. As I navigate to my boarding passes, performance drops even more. At the end, app is simply idle on some loading screen and I cannot get my boarding passes. Not cool.

Terrible!! This is the app for a company who’s business practices are deplorable. They have hidden fees. They are crooks. This app functions to aid in their criminal activities. I wish I could give 0/5 star

This guys dont give a f* to their clients

Maybe they want it that way, but this app is cluttered and confusing. I had already reserved seat 1A and paid for extra baggage and faster check-in, but the app kept trying to sell me these same things. Cheap travel is a great thing, trying to rip-off customers isn’t.

It won’t tell me why I can’t get my mobile pass but says I have to print from a desk top. That totally defeats the entire point of a mobile app!

So far my first experience booking my flight is really confusing. As a passenger I just find out we need to pay for everything. Even my seat. DO NOT BE FOOL BY THEIR PRICES. My flight was originally €220 it’s now almost €300 Carry on €15 Check in bag €25 Seat €15 Fast metal control €6 I’m sure water will be €6 And nuts be €5 This is unacceptable on an international flight. You are a manipulator in disguise. If your prices will be considerable cheeper I understand your policies but now I’m paying more than a reputable and proper airline. SHAME!!!

Very good! Excellent!

Would like to be able to print my boarding pass from the app....

Pathetic service. Just lost a flight because I was told to use mobile boarding pass and when got to security, app ave error message saying I had to check in again, of which I had already checked in online and personally and deal. When tried to recheck in, app said I was too late to do so. I ran back to check in desk and no employees were there, this loosing flight.

We don’t really like this app. We bough an infant with seat ticket for my baby, and when doing the checking on the app for the baby the app hasn’t allow it. As when we where putting the date it said it had to be older than two years old. My baby is 1.5 So we couldn’t finalized the check in. When we arrived to the airport instead of helping us, they charged us for each boarding pass. And at the Ryanair airport desk told us that they understood but couldn’t help. And they accepted that the app had an error and teach us a trick to make the check in to “trick” the app and be able to check in. But we have to loose the seat that we paid in order to be able to check in though the app. Terrible. Now we have to submit a claim.

I doesn’t hurt to pay for seats if I pay only 16$ Marrakesh Athens for flight. Great services and friendly crew Will always fly Ryanair

I paid for bags when I booked online but the app wouldn’t let me check-in till I paid it again.

Easy to pull up and save boarding pass So we do not have to print And do not need to download it

I don’t get why we need to install this app if we can just later add the ticket to my wallet. It is useless and they just want more people to download their app if we don’t want to print our boarding pass to save some paper.

I found the app for Ryanair was easy to navigate as well as accommodating. I’m would fly Ryanair in the future. Very excited for this adventure with Ryanair. Thank you.

This app is amazing! I was able to book my flight and even rent a car all from my phone on this app.

The mobile App does not provide me a boarding pass. It requires me too download off of a computer. Hope it works others.

It’s like trying to navigate a through a maze where there are additional costs hidden around every corner. Dealing with Ryanair is one of the least pleasant experiences one can have. If you keep your wits about you it is possible to make it to the end without accruing extra costs hence the 3/5

Unable to get in touch with customer service.

App not working for the latest iPhone update Please fix the app exit when I click book a flight

When i click book a flight app crashes. Total bummer! Guess ill use EasyJet

Pure experience, the staff are very rude , Also there is a lot of technical problems in your application, there is too much advertisement for the Duty free on the plane and a lot of announcements as well .

Should remember data such as passport details

App works great, just wish they would put the gate/terminal info in the app. I have to use third party websites to find out these things, which is annoying.

Be prepared to pay some extra money you didn’t anticipate.

Would be nice of you guys would give me bar codes on my cell phone for my up coming trips

First the lettering here is white, no sens. Second the app repeat process again and again mankind the process longer and painful

The fact you guys send a email to check and I try to check in on app and link and could not just to get to the airport to get "robbed" and have to pay extra because I could not check in.You either need to fix the app or have better customer service.As I am writing this review I have been looking at the screen for a gate and now it says more info at 12:50 my flight takes off at 13:10 and boarding gate closes at 12:40,tell me Ryanair what can you do to make this experience better?Terrible so far.

The worst company ever they allow you to take like a laptop bag that can hold 10kg which is impossible they made us pay €50 for the bags 2 person and another €50 when we returned so sick

Son unos desvergonzados, Ladrones. Por todo cobran extras. Habiendo disponibilidad de asientos te los ponen separados ya que no los pagaste.

If I could give this airlines 0 stars I would this is the most trash airline I’ve ever travel with. Literally we got our seats and being in the plane they changed them because they wanted to. We had to pay €200 due to not checking in 2 hours prior the flight when I never got an email regarding this.

It is my first time using the APP. Very annoying!! The airline makes it very difficult to just get. A boarding pass without the extra!!!

Most distracting ux/ui possible. The up-sales are annoying and in your face. Deliberate random seating is an artificial problem that Ryanair helps you to solve for money. With all of the hidden costs, travelling other airlines might be not much more expensive. I choose Wizz air every time when possible.

Took 14 eur for no reason! When I was ordering tickets some error occured and system didnt sell me tickets - just seat reservation! Still havent received back my funds!

Cheap flights, expensive if you don’t check in within 48hrs, I had a problem trying to do it so I couldn’t check in and now I paid $113.70 because I did not appear in there system.

Easy to use and good prices

They can say “Paris” but it’s an airport 60 km away! You lose all your money too! Also they say no bags are included and when you check in you have two bags included one small one and one of 10kg, you can get confused and buy another bag and lose that money too! I lost in total 130 Euros and Teo flights that would be useless as this takes me super far (I know I should have checked the arriving and departure so it’s not completely their responsibility despite they use the marketing like this for tourists that are not aware like me! I place 2 stars instead of 1 cause the checkin and app are good to use and easy! However I will not chose this tricky airline again use Vueling or Transavia! I gues Raynair makes money fooling unaware tourists. Absolutely no reimbursement of anything CAREFUL

I was not able to check in online the night before the flight because the Ryanair app didn’t allow me to enter my US passport number (don’t know why?) hoping to see the Ryanair agent at the kiosks before the flight to help me. But they charged me $55 British pound for each person to check in at the kiosk!!! The agent keeps telling me to check in online but the app still didn’t let me do that, I had to pay $110 B pounds for my daughter and myself!!! What’s a steal !!!!!!

We need a contact # and person to get in touch with when coming from the USA, I have spent so much time on the website trying to find out how to handle keeping a return flight when we are not able the make out departure due to a unforeseen change with our tour company, help was NOT easy to get!!!

To difficult to get help, or make amendments.

I travel 150k miles per year. Ryanair has the most difficult app of all the airlines I’ve ever used. Checkin failed for me and it took hours to troubleshoot what was an error on their end. They still charged me for having to talk to their rep to fix a problem on their end. Lost hours of time on my vacation as well. Use them as a worst case scenario (which is what I did since it was the only flight that day to my destination).

Recurrent Criminal cash theft, very unhealthy and poorly kept planes. Concerned with accidents

App gets a little sticky when trying to check in multiple passengers on same reservation which requires shutting my phone down and signing back in. Other than that it works as expected.

Why the language is set to be Thai automatically? How change to English?

Never on time and the app never shows any updates regarding delays or any other as a matter of fact. What is a seemingly cheap air fare, you surely pay above others once you include baggage costs and the other crap shoved down your throat through the app. More importantly one has to price in the unrealiable flight times, being late on average about 40min, and up to few hours when employees strike across countries. Feel bad for people working for this company.

You punish customers unless they pay your outrageous fees. You drive us towards friendlier vendors

Keeps crashing

The long lines just to drop your bag off are ridiculous. I don’t understand why they don’t have kiosk to drop bags off.

Horrifically confusing app, so I guess I’ll not use it. Oh, wait...

We checked in smoothly with no problems. I did long for a person I could ask or double check with but I’m 66 and I’m learning the new ways. The seats were super upright but so are all flights these days. The on flight staff was professional and attentive. I did have the sense that all staff were very sharp. Thanks.

Rip off airline. And the app is set up to charge you more and more money rather than give you useful accurate information or allow you to complete selection or payment procedures. The app has you going around and around trying to purchase reasonable offered selections but you’re never aloud to get complete the transaction. Rather, when you choose an option (like 6 or 10 euro to check a carry on bag) the app asks you to log in again. When you do log in, it’s as if you didn’t make a choice again. And a 20 Euro option for 10 kilo bag is all you are offered. And the like.

They can not resolve boarding pass and check in issue. I resolved it through swissport as Luton

Doesn’t allow me to check an infant in lap- must print boarding pass. Have to re enter travel documents when I’ve done it 3 times before.

Think about a dirty, rotten, slimy, jerk car salesman who runs a scam like telling you the car you are buying is great, affordable, & you’ll love it. Later, you find out he took your credit card and unbeknownst to you found loopholes that allowed him to charge you 3 times what you paid after you had already invested into the car. Now imagine an airline doing that? Hard to imagine?... nope, because that’s exactly what Ryanair does. They are the slimiest, rudest, terrible part of the airline industry. I’ve flown with them two times. This most recent time I booked a flight for only around $25! What a deal! I was excited for that. Come to find out, you must check in 2 hrs before you are here, not a minute later. I was at the airport 2 hrs before my flight, was in a new country, & trying to figure out where I could check in. By the time I figured it out I was only 1 hr & 50 minutes early (very early & on-time for all other airlines). I WAS CHARGED $60!!!! That’s right $60to check in! The check in fee was more than double what the plan ticket cost!!!! Now think back to that slimy, dirty car salesman at the start of this story... yep that’s Ryanair. I will also add that the last time I came, the same thing happened and I was charged close to $40... Ryanair is not for you if you: 1) fly much 2) have a life 3) don’t like getting treated like crap 4) don’t like getting told one thing and sold another 5) don’t like getting nickeled and dimed The one star rating I gave here was actually probably a little to generous. Wish I could’ve given lower. Last thing. If you’ve made it through all that and it doesn’t bother you, the leg room on this airline is absolute horribly cramped (worse than other airlines by far) & the service is terrible. So... uh.. yea I think that wraps up my review. I plan to never fly Ryanair again.

We where almost to the front of the line and then one of the attendant opens another line witch put us at the very back and then people where cutting us and the attendant was no where to be found we where very anger and they are a mess with all the lines so beware. But other than that it’s cheap and well worth not spending so much money.