Very good! Excellent!

Would like to be able to print my boarding pass from the app....

Pathetic service. Just lost a flight because I was told to use mobile boarding pass and when got to security, app ave error message saying I had to check in again, of which I had already checked in online and personally and deal. When tried to recheck in, app said I was too late to do so. I ran back to check in desk and no employees were there, this loosing flight.

We don’t really like this app. We bough an infant with seat ticket for my baby, and when doing the checking on the app for the baby the app hasn’t allow it. As when we where putting the date it said it had to be older than two years old. My baby is 1.5 So we couldn’t finalized the check in. When we arrived to the airport instead of helping us, they charged us for each boarding pass. And at the Ryanair airport desk told us that they understood but couldn’t help. And they accepted that the app had an error and teach us a trick to make the check in to “trick” the app and be able to check in. But we have to loose the seat that we paid in order to be able to check in though the app. Terrible. Now we have to submit a claim.

I doesn’t hurt to pay for seats if I pay only 16$ Marrakesh Athens for flight. Great services and friendly crew Will always fly Ryanair

I paid for bags when I booked online but the app wouldn’t let me check-in till I paid it again.

Easy to pull up and save boarding pass So we do not have to print And do not need to download it

I don’t get why we need to install this app if we can just later add the ticket to my wallet. It is useless and they just want more people to download their app if we don’t want to print our boarding pass to save some paper.

I found the app for Ryanair was easy to navigate as well as accommodating. I’m would fly Ryanair in the future. Very excited for this adventure with Ryanair. Thank you.

This app is amazing! I was able to book my flight and even rent a car all from my phone on this app.

The mobile App does not provide me a boarding pass. It requires me too download off of a computer. Hope it works others.

It’s like trying to navigate a through a maze where there are additional costs hidden around every corner. Dealing with Ryanair is one of the least pleasant experiences one can have. If you keep your wits about you it is possible to make it to the end without accruing extra costs hence the 3/5

Unable to get in touch with customer service.

App not working for the latest iPhone update Please fix the app exit when I click book a flight

When i click book a flight app crashes. Total bummer! Guess ill use EasyJet

The app crashes when I hit book a flight button, I deleted the app and reinstalled it nothing changed

Pure experience, the staff are very rude , Also there is a lot of technical problems in your application, there is too much advertisement for the Duty free on the plane and a lot of announcements as well .

Should remember data such as passport details

App works great, just wish they would put the gate/terminal info in the app. I have to use third party websites to find out these things, which is annoying.

Be prepared to pay some extra money you didn’t anticipate.

Would be nice of you guys would give me bar codes on my cell phone for my up coming trips

First the lettering here is white, no sens. Second the app repeat process again and again mankind the process longer and painful

The fact you guys send a email to check and I try to check in on app and link and could not just to get to the airport to get "robbed" and have to pay extra because I could not check in.You either need to fix the app or have better customer service.As I am writing this review I have been looking at the screen for a gate and now it says more info at 12:50 my flight takes off at 13:10 and boarding gate closes at 12:40,tell me Ryanair what can you do to make this experience better?Terrible so far.

The worst company ever they allow you to take like a laptop bag that can hold 10kg which is impossible they made us pay €50 for the bags 2 person and another €50 when we returned so sick

Son unos desvergonzados, Ladrones. Por todo cobran extras. Habiendo disponibilidad de asientos te los ponen separados ya que no los pagaste.

If I could give this airlines 0 stars I would this is the most trash airline I’ve ever travel with. Literally we got our seats and being in the plane they changed them because they wanted to. We had to pay €200 due to not checking in 2 hours prior the flight when I never got an email regarding this.

It is my first time using the APP. Very annoying!! The airline makes it very difficult to just get. A boarding pass without the extra!!!

Most distracting ux/ui possible. The up-sales are annoying and in your face. Deliberate random seating is an artificial problem that Ryanair helps you to solve for money. With all of the hidden costs, travelling other airlines might be not much more expensive. I choose Wizz air every time when possible.

Took 14 eur for no reason! When I was ordering tickets some error occured and system didnt sell me tickets - just seat reservation! Still havent received back my funds!

Cheap flights, expensive if you don’t check in within 48hrs, I had a problem trying to do it so I couldn’t check in and now I paid $113.70 because I did not appear in there system.

Easy to use and good prices

They can say “Paris” but it’s an airport 60 km away! You lose all your money too! Also they say no bags are included and when you check in you have two bags included one small one and one of 10kg, you can get confused and buy another bag and lose that money too! I lost in total 130 Euros and Teo flights that would be useless as this takes me super far (I know I should have checked the arriving and departure so it’s not completely their responsibility despite they use the marketing like this for tourists that are not aware like me! I place 2 stars instead of 1 cause the checkin and app are good to use and easy! However I will not chose this tricky airline again use Vueling or Transavia! I gues Raynair makes money fooling unaware tourists. Absolutely no reimbursement of anything CAREFUL

I was not able to check in online the night before the flight because the Ryanair app didn’t allow me to enter my US passport number (don’t know why?) hoping to see the Ryanair agent at the kiosks before the flight to help me. But they charged me $55 British pound for each person to check in at the kiosk!!! The agent keeps telling me to check in online but the app still didn’t let me do that, I had to pay $110 B pounds for my daughter and myself!!! What’s a steal !!!!!!

We need a contact # and person to get in touch with when coming from the USA, I have spent so much time on the website trying to find out how to handle keeping a return flight when we are not able the make out departure due to a unforeseen change with our tour company, help was NOT easy to get!!!

To difficult to get help, or make amendments.

I travel 150k miles per year. Ryanair has the most difficult app of all the airlines I’ve ever used. Checkin failed for me and it took hours to troubleshoot what was an error on their end. They still charged me for having to talk to their rep to fix a problem on their end. Lost hours of time on my vacation as well. Use them as a worst case scenario (which is what I did since it was the only flight that day to my destination).

no usa nationality ????

Recurrent Criminal cash theft, very unhealthy and poorly kept planes. Concerned with accidents

App gets a little sticky when trying to check in multiple passengers on same reservation which requires shutting my phone down and signing back in. Other than that it works as expected.

Why the language is set to be Thai automatically? How change to English?

Never on time and the app never shows any updates regarding delays or any other as a matter of fact. What is a seemingly cheap air fare, you surely pay above others once you include baggage costs and the other crap shoved down your throat through the app. More importantly one has to price in the unrealiable flight times, being late on average about 40min, and up to few hours when employees strike across countries. Feel bad for people working for this company.

You punish customers unless they pay your outrageous fees. You drive us towards friendlier vendors

Keeps crashing

The long lines just to drop your bag off are ridiculous. I don’t understand why they don’t have kiosk to drop bags off.

Horrifically confusing app, so I guess I’ll not use it. Oh, wait...

We checked in smoothly with no problems. I did long for a person I could ask or double check with but I’m 66 and I’m learning the new ways. The seats were super upright but so are all flights these days. The on flight staff was professional and attentive. I did have the sense that all staff were very sharp. Thanks.

Rip off airline. And the app is set up to charge you more and more money rather than give you useful accurate information or allow you to complete selection or payment procedures. The app has you going around and around trying to purchase reasonable offered selections but you’re never aloud to get complete the transaction. Rather, when you choose an option (like 6 or 10 euro to check a carry on bag) the app asks you to log in again. When you do log in, it’s as if you didn’t make a choice again. And a 20 Euro option for 10 kilo bag is all you are offered. And the like.

They can not resolve boarding pass and check in issue. I resolved it through swissport as Luton

Doesn’t allow me to check an infant in lap- must print boarding pass. Have to re enter travel documents when I’ve done it 3 times before.

Think about a dirty, rotten, slimy, jerk car salesman who runs a scam like telling you the car you are buying is great, affordable, & you’ll love it. Later, you find out he took your credit card and unbeknownst to you found loopholes that allowed him to charge you 3 times what you paid after you had already invested into the car. Now imagine an airline doing that? Hard to imagine?... nope, because that’s exactly what Ryanair does. They are the slimiest, rudest, terrible part of the airline industry. I’ve flown with them two times. This most recent time I booked a flight for only around $25! What a deal! I was excited for that. Come to find out, you must check in 2 hrs before you are here, not a minute later. I was at the airport 2 hrs before my flight, was in a new country, & trying to figure out where I could check in. By the time I figured it out I was only 1 hr & 50 minutes early (very early & on-time for all other airlines). I WAS CHARGED $60!!!! That’s right $60to check in! The check in fee was more than double what the plan ticket cost!!!! Now think back to that slimy, dirty car salesman at the start of this story... yep that’s Ryanair. I will also add that the last time I came, the same thing happened and I was charged close to $40... Ryanair is not for you if you: 1) fly much 2) have a life 3) don’t like getting treated like crap 4) don’t like getting told one thing and sold another 5) don’t like getting nickeled and dimed The one star rating I gave here was actually probably a little to generous. Wish I could’ve given lower. Last thing. If you’ve made it through all that and it doesn’t bother you, the leg room on this airline is absolute horribly cramped (worse than other airlines by far) & the service is terrible. So... uh.. yea I think that wraps up my review. I plan to never fly Ryanair again.

We where almost to the front of the line and then one of the attendant opens another line witch put us at the very back and then people where cutting us and the attendant was no where to be found we where very anger and they are a mess with all the lines so beware. But other than that it’s cheap and well worth not spending so much money.

Love you

Very frustrating trying to check in on 2 out of last 3 flights with your airlines. We were unable to enter our 15 year olds birthday with the automated check in and could not get hold a live person to change this for over an hour. Please hire more live agents to help your customers , your robot to chats can not help when your tech system needs improvements

Absolutely horrible airline/service. I tried checking in on my phone two days before and then 1 day before and it gave me the same message saying that I had to print the boarding pass at the airport. So I went to the airport to print it and they said it cost €55 to print it. That makes no sense because they didn’t say anything about a fee online. Therefore, I explained this to the manager at Nice Airport and he was so rude to me and said I had 1 minute to pay because he was shutting down the boarding process. So I ran through security to my gate, only to find out that the boarding process has not even began and our flight (without prior knowledge) was delayed. I am sitting here waiting for the plane (FR 1959) to leave Nice and arrive in Dublin. However it is 9:35 (the time the plane is supposed to leave) and we haven’t gotten any word when we might leave. I am disappointed in the flight, the airline, and the staff. The manager at Nice was so rude to me and I never want to fly RyanAir again.

Enjoyed working with Ryan Air to allow us to see all the wonderful places in Europe!! Can’t wait to come back!

Won’t give me my mobile boarding passes for most of my flights

When I booked the flight I paid to book also my seat. When I tried to check i could continue without paying again for a seat! Also I tried to chat with an agent who never got back to me.

Because I do not have European passport but only resident permit. It requires me to print on paper actual bp. For that reason I gave a 3-star rating.

It was easy to navigate the app and book our flight but they charge for every single thing. I understand it’s a budget airline but at least one complimentary standard would be nice.

The reduction of the carryon bag weight has really pained me. All other air lines are at 20 kg for their carryon hand held luggage. I feel nickeled and dines to death by the airlines already and this might be my last flight with Ryan Airlines. I travel every year for months. I will always search for alternate airlines from now on.

I am not able to change my seat. It tells me I have the account number after scanning. Extremely frustrating.

Trate de bajar el app, y me dice que no esta disponible en mi pais. Tube que cambiar de pais en mi itunes para poder bajarla. Deberian tener el app disponible para mas paises.

It was very inconvenient for us to pay extra just for check-in/boarding pass. We showed up for check-in on time, but we were surprised when RyanAir staff told us that we actually had to pay for boarding pass because we had not checked in online. This is a very disappointing policy. We already paid for the plane ticket; why do we have to pay more for check in? There was no information provided to us that online check-in is free and on-the-counter check-in has a fee. We had to pay €55 per passenger (we were 3). Had we known about this policy, we should have done it online. This is very unreasonable.

Foreigners can’t use mobile boarding pass. Really quite a hinderance.

I have never seen an airline that charges so much for every little thing.... What happened to good old fashion customer service???

It’s actually to cheaper to fly one of the regular airlines.

Omg this company is Wt**F, they don’t do nothing like NOTHING NOTHING TO U. Don’t spend ur money at this company. It’s comply disgusting. Omg I had a bad experience never anymore.

App is not available if your iPhone was registered in the US. On inquiry, from several cust svc reps, none have a clue as to why. This is an absurd policy.

If you don’t put a space in your post code it won’t work

I had entered a date of birth into my documents on my own section of the app and when I went to check in it automatically added a day so I had to manually add travel document, could easily have been a way of stopping me getting that flight

Beware of all the hidden fees. Their website is terrible! Your information will get changed and you will be charged 20 times what you paid for your ticket to fix it. Check your details ten times while booking or checking in or be prepared to pay.

Amount of extra fees is ridiculous!!!!

Las fechas de nacimiento se cambian solas

I checked in, they try to sell me seats, bags, insurance, hotels, car rentals..... And I still cannot get my boarding pass At the very end they tell me have to print it! Is this 2003!? Lol. You get what you pay for I guess. At least it’s a cheap flight.

info on allowed baggage hard to find

Cut out on the ads, your company appears to be a beggar.

Doesn’t confirm already made and paid for options when reservation was made. Gives strange messages about unable to access boarding pass online that don’t seem accurate

C’est mieux de lier plusieurs villes du Maroc avec l’Europe / merci

Ridiculous charge with no advance notice.

Pareciera económica. No obstante a la hora de culminar con la facturación van cobrando Port todo y al final el vuelo sale muy caro y son rígido en cambios de los mismos extras que has comprado

Too complicated figuring out luggage

Despite delays, still an affordable service.

Baggage allowance information is confusing to read

You have to speed it up

Was available in US store, now not, useless features being added. Sack your out of control IT team

never flown in Ryan air and I swear never again. I have no idea if their online checkin policy and ended paying $165 euros. This IS A SCAM!!! I read the confirmation email and nowhere did it mentioned the so called check in policy. They are thieves!

This is simply shameless and abusive!!

Why did Ryan Air App not allow me to randomly pick a seat? I was basically forced to pay €6 plus transaction fee to select a seat, without which, I could not complete my online check in.

Boarding pass disappeared No carry on is absurd

On vacation not all cell phones work and no access to printer To charge 55 euro Is outrageous

Always trying to trick you into paying more money.

If you want cheap flight - let’s go. There is annoying random seats though, when I book with someone I prefer to seat together - no matter where, but together. It would make sense to charge for an extra leg space seats or something - but not to separate people who travel together when there are free seats. Last flights we simply swap seats or come to each other.

So I start with a ticket price of 40-something euro, but I got a discount of 10 euros. So then I pay more euro for a reserved seat and add another 20 euro so that I can take an additional bag in the cabin. Total 70.13 euro. But then when I go to check in, I cannot do so unless I pay AGAIN for an additional bag...or check the box indicating that I’m only bringing one bag. I send an email once I figure out their badly designed website, and a week later, still no reply as to how I check in without having to pay the fee twice for my additional bag. And because I’m nervous about not being able to bring on my bags, and that they will not have room for my extra bag when I board if I DON’T pay this 2nd additional bag fee, I have to pay another 10 euro...oh, and some additional fee of 2.45 euro. UNBELIEVABLE! Total after all this from my original purchase: 82.58 euro for a discounted 40 something euro flight! Oh, and they do have a number to call...just certain hours and nobody answered when I called...during the times listed on the site. Not a happy customer.

Trying to book a flight returns constant error message with no information to help figure out the problem. My flight last night was delayed while the app sent me a welcome message to my destination while still waiting for my flight in origination city.

My mother, who has cancer and is undergoing chemo, needed a wheelchair from the entry to the gate. There were no wheelchairs available. In addition, she has extra security screening which put us at the gate at 7:42 with a scheduled departure of 7:55 and was not allowed to board. After arriving early to the airport, we were forced to pay 300 pounds to rebook when we were at the airport on time. She walked fast but it was still slow for most people in good health. Shameful!!

Using this app is not simple it just sends you around in circles

I have a US passport valid everywhere Ryanair flies. Unfortunately, the app sees it as a foreign passport so it won’t show a mobile boarding pass. Sometimes I’m told to get a visa check for my US passport like I can’t travel to Europe and have to wait in the long check in line which inconveniences all customers. Sometimes I’m told to get it checked at the gate since they always check there and I’m making the check in line longer for all. Just give me a mobile boarding pass.

Bad app and bad sales tactics.

This airline has single handed destroyed my faith in the aviation community. From a non-functioning website to a check in fee equivalent to 40% of my flight cost to a completely redundant and useless application to utterly rude and incompetent staff- I’ll never ever touch this airline again. I’ll recommend taking a sloth carriage through Antarctica first. To any one. Forever. Fall off a cliff.