Screenshots
Keyword Volume Hits KEI Rank
prins finder
0.01
51
package buddy
0.00
48
1
cantata inc
33.86
38
1
canada gps
0.00
35
plain finder
606
32
1
canaria inc.
0.00
19
1
lokalty inc.
0.00
18
2
air miles
0.00
9
1
air canda
416
7
air canada
138
3
Search Visibility
App name
Aeroplan
Description
Aeroplan is Canada’s premier loyalty coalition program with a growing network of over 75 world-class partners, representing more than 150 brands in the financial, retail and travel sectors. Key features: - View your flight booking and add it to your calendar - Log in to your account using Apple’s fingerprint recognition technology, Touch ID - View a digital version of your Aeroplan Membership Card and add it to Wallet (iPhone only) - Search for and book a flight using your miles - Use your miles to cover taxes, fees and carrier surcharges - Access your account summary (mileage levels, Aeroplan status and air canada Altitude) - Set your goals so we can help you get there faster - View and filter transaction history - View partners with promotions, maps and directions - Access direct call contact list This app is for Aeroplan Members only. The use of the Aeroplan App is governed by the Aeroplan Program Terms and Conditions. Copyright ©2019 Aeroplan Inc.
Poor!!
by shanty699 on 2020/10/11 03:00
Compared to Delta and United’s apps, this looks like it was designed by an eight year old. Although that would be insulting most eight year olds. Wow!! Awful.
very poor
by ElinaP on 2020/09/08 23:27
yeah it’s better than the website. But it is very difficult at times to find out where to book airplane travel.
Overheats iPhone
by jackstl on 2020/08/24 03:30
I love the Aeroplan program, but this app is pretty much unusable on my phone because after 5-7 minutes of reward flight searching, my iPhone 11 Pro Max gets scorching hot and the screen starts auto-reducing brightness to reduce temperature. This is the only app that this happens in, and it is incredibly consistent - every time I use the app more than these 5-7 minutes, an overheat is guaranteed. I recall having the same issue with the Aeroplan app on my previous phone, the iPhone X, and hoped it would go away with the newer device but it is still around. To the developers, I’m happy to share device logs or anything else that could help you debug the cause. I really do love Aeroplan and once this bug is fixed, the app is totally worth 5 stars! Cheers!
Instantly crashes on launch
by Needbroccoli on 2020/07/10 07:02
Cannot open the app, immediately crashes
hideous app - fails to load
by DK_TO on 2020/07/01 20:53
Useless app. I authenticate and a landing page never loads. Just see a plane going in circles. What a piece of crap app.
Works well as long as you have active status
by tzm on 2020/05/06 10:40
Works well as long as you have an active account. If it expires you will get Internal Server Errors when searching. In that case deposit some miles, any amount, and wait a day. Or call Aeroplan and they can reactivate.
Unusable
by Remote enthusiast on 2020/04/01 03:57
To log in, after entering ID and password they email you a numeric code to validate your email. When entering the code, you cannot simply paste it; the app pops up a numeric keyboard and forces you to type it in, and on the iPhone 8, at least, the screen is too short to access a DONE or OK button, and you are 100% stuck. You cannot enter the code, scroll up, or anything. No-one tested those path with an iPhone 8 and earlier.
Can’t get past the email verification screen.
by freqflier1234 on 2020/03/14 00:36
It just cycles ad infinitum. And also doesn’t allow me to click away. I get the email but I can’t do anything with the code. iPhone Xs.
Worst app ever
by KennyZaz on 2020/02/08 19:26
Internal server error - constantly. It’s useless!!!!!
Service
by Peony158 on 2020/01/25 17:27
Don’t know what’s going on, but your customer service is lousy. How can one get ahold of you? No one answers the phone!
Flights not bookable
by CalgaryBill on 2020/01/22 13:46
Tried booking a flight offered. It came back with flight not bookable as price has changed. Tried again and again...finally phoned Aeroplan. On hold 90 minutes. Gave up booked WestJet for $100 more than points flight was costing. Useless reward program. Been loyal AC for 30 years but no more
Keeps logging me off
by oainfull43 on 2020/01/10 16:51
Although I have asked to stay logged on, it continuously logs me out and never accepts my password...it’s a pain. I can’t even post this as it won’t except my nickname
Barely functional
by MDT&PB on 2019/12/27 00:57
Does not hold profile information. Have to retype all info and data that is already saved on my Aeroplan profile. Took 3 tiles to complete a booking as it stalled and would proceeds to next page (and my internet is good).
Fix the new version!
by NE Steph in SoCal on 2019/11/21 05:22
Love this app but the new version is messed up! I hope they fix.
Adding to wallet still doesn’t work
by Jus d'Orange on 2019/11/20 11:49
Even with the latest version 4.8.6 the add to wallet function still doesn’t work. Please fix. They had been at least 4 updates since I discovered the wallet function didn’t work.
Terrible Update
by CoffeeRob on 2019/11/12 21:49
4.8.5 bad. Went through a whole series of confirming steps, had to change my password, then finally was allowed to log in...only to be told “we are experiencing high traffic volume to our site, please try again later”....really? What a waste of time.
failure to create a new profile :/
by sunflowershower7 on 2019/11/10 06:58
Why can't I sign up if I choose my country as 'republic of Korea'?
OK
by SFO21 on 2019/11/08 14:42
Thx
Terrible App
by benperez6 on 2019/11/03 17:14
This app really needs to be updated. When I tried to book a flight, all of the picklists (ie. day, month, year of birthdate) are blank, so it’s very difficult to select those values when booking.
Can’t add Aeroplan card to Apple wallet
by orb_cz on 2019/10/24 16:49
When tapping the “Add to Apple Wallet” option the card never appears and the loading wheel just spins indefinitely.
Great app. Poor airline
by jgfeiijgfd on 2019/10/15 02:35
Air Canada is the worst airline in North America. Only fly them if absolutely desperate. Greyhound bus, hopping on an empty train car, hitchhiking and walking should all be considered before using AC
Internal error
by JT Fritz on 2019/10/13 15:53
I get an internal error every time I try to search a flight
Fairly easy to use
by Yurivanetik on 2019/10/12 05:31
But could be more intuitive and could provide a chance to book an existing flight without having to call in. Also it should have better miles search options. This is a huge flaw. Let’s say that I want a miles ticket on x date anywhere in europe. I cannot search for any hub...
Miserable app
by Terrymg on 2019/10/02 15:03
I had to try a dozen times to get a flight booked.
Apple wallet don’t work
by mPoposki on 2019/09/29 17:34
Adding card to Apple wallet don’t work
Easy
by airtraveller-777 on 2019/09/13 16:16
Quick and easy to use
Who QAs this app?!
by SirCyber on 2019/09/10 21:04
If you can get into the app, it’s actually fairly decent... at least once a week I get an error message when I open the app that Aeroplan “wasn’t able to compete the operation” and I should “try again later”. I can login from the website fine, so I know it isn’t an issue with my user name or password. What gives?!
Stopped Working
by Dsb425 on 2019/09/03 04:41
Have had the app for a year and with the last update the search function now doesn’t work. Can now only use website.
Does not work
by Z74489433 on 2019/08/25 20:29
Does not work on my iPad for searching for flights. Having logged in, I get "reauthentication required" message. Typing the same password I just typed seconds before, there's a delay and then nothing. Tried on two different days. Their website does not work on iPad either. The standard website for PC is often overloaded, and with the phone line you can be on hold for hours. I truly think Aeroplan bends over backwards to make it hard to redeem miles for flights. This app is just another example.
Craig Bachrodt
by CBTravel on 2019/07/22 20:44
Best travel app ever! Thank you!!!
Crash plan
by yougottobekiddingmeifthisistak on 2019/07/17 23:32
This app is predictably poor. Crashes is slow to load. Example go find a partner near you. Uncheck everything. Wait you can’t cause it freezes. Ok I check the bottom category and try to recheck gas. No sorry you can uncheck but no choose sigh.
Ease of use
by harvMD on 2019/04/26 19:53
Superb easy app! Have been client for 10 years and never any problems! Agents are well trained and always professional!
Eugenio
by Mosesmz on 2019/04/13 17:24
Very, very difficult to find and reserve flights. Also, everything is excruciatingly slow. I expect the slowness was caused by the United Airlines, but finding reasonable flights twixt Tampa, Florida and Bay Area (San Francisco-San Jose) for the Christmas holidays was neigh impossible, even though this is only April. Love Aeroplan, and have not experienced this kind of problem before (including prior Christmas holidays).
Just like Aeroplan
by My2.5centa on 2019/04/13 00:13
The app, like Aeroplan itself, is dreadful.
Garbage app built on spaghetti code
by ApplesReviewUISucks on 2019/02/22 07:55
It’s obvious that the apis aren’t performant and they didn’t think through the UX with engineering. Hardly works. I’d give it two stars, but I can’t believe its average is over 4, so I’d like to help bring that down.
Very easy app for award travel.
by Skysall on 2019/02/18 23:41
I found this a very easy app to arrange award travel. Too much of dealing with Air Canada is too complicated with their various colours and tiers, bids and moving targets. But thru this Aeroplan app, I can easily understand and apply my miles. Thanks!
Best point rewards
by atiqkhan69 on 2019/02/11 08:27
So far I found Aeroplan gives best rewards on its points
Book a flight feature
by CaicosIsle on 2018/12/02 15:40
The book a flight feature no longer works. Continues to give an error message- needs to be fixed
Keeps getting worse
by hoolio00 on 2018/11/09 00:29
Tried to track my flight and it mysteriously decided to track a flight that had a flight number one digit off of my flight. Glad I caught it as the gate number was way off. Also if your flight is delayed the app gets the info way too late, so you need to keep an eye on the airport’s flight and gate changes do as to not miss your flight as the app data isn’t real time - despite my manual attempts to refresh and update the data.
Great
by jacquieeeez on 2018/09/30 14:56
Great
App works fine
by tish fron connecticut on 2018/09/14 17:12
I book using my reward points all the time on the app it works!
Buggy
by schlips on 2018/09/05 15:28
When trying to enable touch ID and unnecessarily entering the password again on another screen after having logged in 15 seconds prior to that... I keep getting told that I am entering the wrong password which is in fact not correct. There is something seriously wrong with this app and it is very frustrating.
My only travel app from now on
by Yasser abdelgani on 2018/08/25 18:34
I wish I knew about this app years ago .in less than 3 weeks I booked 2 Business class tickets international and 2 economy class within the states on a last minute travel . Nothing even close to what they offer . Thank you aeroplan .
Ease of use
by nirfus on 2018/07/31 04:53
I love the Aeroplan app It’s such a whizz to book or to look up itinerary or availability
Excellent platform
by Bhooplapur on 2018/06/16 14:15
Very user friendly booking system .
Won’t load cities in search?
by familycoish on 2018/06/05 04:55
App won’t load any cities in flight search? Useless search engine.
Better search options
by kt2211 on 2018/05/28 01:23
I wish there were better search engine options, such as time, stops, flexible dates. It would really save a lot of time going back and forth!
Nathan
by nosson21 on 2018/05/13 20:42
In the booking section please add a feature to swap the departure and arrival city. This is a basic feature all other airlines have.
Booking
by Bieber$hawty on 2018/04/03 03:42
I booked on my iPad and it was a little tricky. Computer would have been much easier.
Stopped working with a last update
by BOP B 3AKOHE on 2018/03/27 02:35
Used to work like a charm, now whenever I search for a flight - it says : Limited availability for part or all trip. When I login through the website shows me the flights that are available on the same dates this app shows nothing. Used to work with IPhone X - not anymore I guess. Updated today to the latest version - was able to see some flights to Canada - flights with partners still don’t appear - they do however show availability on the website .
No iPhone X Optimization
by Edward Polack on 2018/03/05 03:08
It would be great if the app was updated for iPhone X optimization. It keeps asking for thumbprint for verification. The iPhone X doesn’t use thumbprint verification.
The website is better
by SimonEliassi on 2018/03/04 09:55
There are some destinations that don't show on the app but you can see available on website. BKK to JFK
Hi
by Bulla Wulla on 2018/02/27 22:17
Awesome cust service
Terrible app. Waste of time.
by Penfeduser12 on 2017/07/29 01:01
Terrible app. How can Aimia call itself the worlds leading loyalist company. 1) forget password verification codes should not take more than 1 minute. They say wait 30. The point of mobile is convenience and quickness. 2) who logs in with a member number? No one remembers their Air Canada number. Stick to user names. 3) limited functionality at times. 4) booking reward flights should be up front and center. No one cares about Air Canada news. Make it so the user likes using the app.
Unable to search flights
by Jesperss on 2017/01/09 06:55
Doing a search for flight - "technical issue, we are unable to..." What good is an Aeroplan app if you can't make a flight booking?
Total POS! Doesn't work, never tested!
by Scookstlmo on 2016/06/04 12:50
If I could give this total POS app 0 stars I would because 1 star is way overrated. Apparently these amateurs don't believe in testing their software, eg invalid zip code/postal code keeps blanking out, optional fields are really required. Worst app that I've used in a very long time. Hire some professional developers who take pride in their work rather than 3rd world wannabes.
Finally better but program a POS
by Majkboy on 2016/06/03 02:34
They've finally made an app that one can book reward miles through. Unfortunately, they dropped the ball in one of my reservations made on the app -- it took 12,500 miles, pre-charged me AMEX for taxes and fees, allowed my flyer to check in and the next day, cancelled the flight. Fortunately my quick thinking got him on WestJet but what a pain! I still haven't received a credit for my miles and after waiting 50 minutes for a agent, I hung up. I think they need to issue a triple refund for their idiocy.
Somehow still missing wallet card
by azmenak on 2016/05/12 16:20
The only feature I could possibly care about with this app is adding the card to wallet; a feature that has been "planned" by areoplan since 2012 and is still missing. You AT LEAST not hide the card in a menu to make using it easier.
Need display trip info
by Prince MaKaLong on 2016/04/15 22:04
It is a big step for areoplan to finally update the app, but a really important feature is missing. I can't see the trips I booked! Otherwise, it is great.
Horrible app
by Peter Appuser on 2016/03/15 09:35
Simply couldn't login
Broken
by Escapes on 2016/03/06 04:21
Ever since the Feb 24 update the app asks for your login info and gets stuck in an infinite loop and must be forced quit.
Seriously
by ProfessorJoel on 2016/01/17 05:01
Worst app ever. Are u kidding? Zero functionality
Everyone is right
by Yyaoza on 2015/10/11 19:18
It's October 2015 and this app still fails to serve any good purpose. You can't even look up flights or see how to redeem your points. Why did they waste time and money on this app in the first place?
Worthless
by Capitalismus on 2015/04/02 16:54
I'm sorry, but there's no use for this app. If I could just search for award travel, it would be so much more worthwhile.
Had to delete and reinstall after last update
by Workzombie on 2015/03/16 22:07
Poor QA to release an app that failed to launch after update. Reinstall after deleting the app interestingly did not require me to enter aero plan number implying app data was not in reality deleted with the app.
keeps crashing on me...
by nonoidea on 2015/03/05 16:15
One of the worst made apps for a well known loyalty program
Embarrassingly Bad
by Foti G on 2015/02/04 15:48
There is only one reason one would want to use this app - to search for flights. It doesn't let you do that, so what exactly is the point of this app? Essentially, all it does is store your Aeroplan number, which is silly because if I didn't memorize my Aeroplan number in the first place I wouldn't be able to log on.
Crashes Upon Launch.
by Jay8889 on 2015/01/27 01:34
Recent update makes this app useless POS app. Crashes upon launch.
Crashes on launch
by freejiva on 2015/01/20 16:00
Always crashes when I launch the app on my 5S.
Useless!
by Travelexpert333 on 2015/01/15 23:50
Poor job! Why can't you book and change travel?? Keep up with competition! Embarrassing attempt
Crashes
by Zero3bravo on 2014/12/29 14:36
Whenever there is an update it just crashes !!
Crashes
by Newesmom on 2014/12/25 01:53
Can't get the latest version to work at all
Useless
by gr82bart on 2014/11/14 00:13
What is the point of this app if I can't book reward travel? Waste.
Weak
by Inferno_T on 2014/11/12 11:44
Cannot use. Crashes before it allows me to sign in!
Can't redeem!
by shartzie on 2014/10/28 16:46
Unhelpful app. You can't search for award availability or book.
Non-functional and no support
by DartRail on 2014/07/04 11:29
Basically useless for the last several months. I have deleted and reinstalled without any success. Error messages on each log in attempt. Even when working the functionality is limited. This app needs to be revamped or removed.
Don't bother
by Lwebs on 2014/06/27 17:36
Just a tool to promote. Can't actually make bookings. Time to dump my Aeroplan card.
Useless, agree
by brianinabidjan on 2014/04/05 12:18
Can't book flights, what is the point?
Useless
by Wrapper 23456 on 2014/01/03 12:44
Aeroplan is a Lousy company. No distinction.
Crashes on login
by wkulhanek on 2014/01/02 09:07
Useless
Terrible
by Upset on Boston on 2014/01/02 07:39
Terrible App for a terrible rewards program. Crashes. Aeroplan is useless and lowest in value of all airline reward programs - why should the app be any different.
Crashes upon opening.
by De dhana dhan on 2013/08/26 13:52
This app crashes immediately upon opening. Useless and worthless app. Do not download. I am using iphone 5
Most Crashed app on my ipad
by Air Can't do on 2013/08/25 23:55
This is the most crashed app on my ipad. I really hope the Latitude brand will launch their own app so Elites and Super Elites don't have to rely on this piece of garbage to see the miles.
Keeps crashing on opening
by Christopher1987 on 2013/08/22 18:31
Ever since the last update this app has become completely unusable, keeps crashing upon sign in! Please fix it!
Fail
by Neogeo853 on 2013/08/17 14:58
Just installed, tried to login but immediately crashes. What's the point! Not at the level of service as the other large airline companies. Expected a better product.
No point
by Miril1988 on 2013/07/29 01:52
There is no point to this app. Absolutely no functionality at all
Utterly Useless
by Carsy7777 on 2013/07/06 10:34
This app still does not allow you to book a flight. Isn't that the point? And having separate Air Canada and Aeroplan rewards programs is confusing, not to mention that 35K status has been downgraded to star alliance silver.
Just OK
by The man who never was on 2013/07/03 23:09
The only reason to have this app is if you want to check your point balance and don't feel like logging into the website and typing your number and password. The only functionality not available on the website is the ability to set a goal for flight redemption and have it track how far along you have to go, which you'll have to weigh whether that's worth anything to you. You can choose whether the app remembers your password, which I initially had turned off, but since you can't actually do anything with this app like redeem points then there's no reason not to leave it on.
Useless App
by nix727482 on 2013/05/27 18:10
This app lacks the most basic functionality of being able to search for flights.
Terrible!!
by Jvinicius on 2013/05/05 12:21
Don't waste your time with this app. Incredible how a company big like AC cannot afford a programmer to fix this. I can't believe.
Useless
by The dukh on 2013/05/04 01:50
Terrible app. Doesn't even do the things it says it does in the FAQ.
Problems with this app!
by Dan Blocka on 2013/04/28 12:44
What's up with this app!! No updates on activity in my account available since the end of 2012.
Both iPad and iPhone apps are flawed
by Swlaver on 2013/04/26 11:47
Neither update transactions properly
It's totally busted
by smichaels on 2013/04/01 20:46
Since the change to altitude, this app is totally busted. Don't download it. Really poor planning by Air Canada. Typical really.
No card for passbook
by Zack 44 on 2013/01/18 19:00
Where is the function to add the membership card to Passbook on Apple operating systems?????
Card - no detail
by Pay more, wait longer on 2012/12/18 15:52
Why allow you to carry an e-card that doesn't have your status on it? I still need to carry the physical card as well. Quite ironic as the app does have the status information in it. Look at the Starbucks or other loyalty scheme cards. An easy fix
Don't install it!!!
by Boo98$76 on 2012/12/01 09:28
Can't book or search for flights. Only view account. Uninstalled.
Constant network error
by TimSoCal on 2012/11/18 23:58
This app was working up until a week ago. Now I get a "network error - try again later" message. Totally annoying and zero support from Aeroplan. I am a happy member and will be Super Elite this year and expect MUCH better from Air Canada. As is, this is a lame attempt at an app.
Beyond useless
by Banggar on 2012/09/21 23:33
Why why why would any company Damage their reputation by claiming this is an app? Useless.
My only travel app from now on
by Yasser abdelgani on 2018/08/25 18:34
I wish I knew about this app years ago .in less than 3 weeks I booked 2 Business class tickets international and 2 economy class within the states on a last minute travel . Nothing even close to what they offer . Thank you aeroplan .
Overheats iPhone
by jackstl on 2020/08/24 03:30
I love the Aeroplan program, but this app is pretty much unusable on my phone because after 5-7 minutes of reward flight searching, my iPhone 11 Pro Max gets scorching hot and the screen starts auto-reducing brightness to reduce temperature. This is the only app that this happens in, and it is incredibly consistent - every time I use the app more than these 5-7 minutes, an overheat is guaranteed. I recall having the same issue with the Aeroplan app on my previous phone, the iPhone X, and hoped it would go away with the newer device but it is still around. To the developers, I’m happy to share device logs or anything else that could help you debug the cause. I really do love Aeroplan and once this bug is fixed, the app is totally worth 5 stars! Cheers!
Does not work
by Z74489433 on 2019/08/25 20:29
Does not work on my iPad for searching for flights. Having logged in, I get "reauthentication required" message. Typing the same password I just typed seconds before, there's a delay and then nothing. Tried on two different days. Their website does not work on iPad either. The standard website for PC is often overloaded, and with the phone line you can be on hold for hours. I truly think Aeroplan bends over backwards to make it hard to redeem miles for flights. This app is just another example.
Works well as long as you have active status
by tzm on 2020/05/06 10:40
Works well as long as you have an active account. If it expires you will get Internal Server Errors when searching. In that case deposit some miles, any amount, and wait a day. Or call Aeroplan and they can reactivate.
Book a flight feature
by CaicosIsle on 2018/12/02 15:40
The book a flight feature no longer works. Continues to give an error message- needs to be fixed
Eugenio
by Mosesmz on 2019/04/13 17:24
Very, very difficult to find and reserve flights. Also, everything is excruciatingly slow. I expect the slowness was caused by the United Airlines, but finding reasonable flights twixt Tampa, Florida and Bay Area (San Francisco-San Jose) for the Christmas holidays was neigh impossible, even though this is only April. Love Aeroplan, and have not experienced this kind of problem before (including prior Christmas holidays).
Keeps getting worse
by hoolio00 on 2018/11/09 00:29
Tried to track my flight and it mysteriously decided to track a flight that had a flight number one digit off of my flight. Glad I caught it as the gate number was way off. Also if your flight is delayed the app gets the info way too late, so you need to keep an eye on the airport’s flight and gate changes do as to not miss your flight as the app data isn’t real time - despite my manual attempts to refresh and update the data.
Very easy app for award travel.
by Skysall on 2019/02/18 23:41
I found this a very easy app to arrange award travel. Too much of dealing with Air Canada is too complicated with their various colours and tiers, bids and moving targets. But thru this Aeroplan app, I can easily understand and apply my miles. Thanks!
very poor
by ElinaP on 2020/09/08 23:27
yeah it’s better than the website. But it is very difficult at times to find out where to book airplane travel.
Fairly easy to use
by Yurivanetik on 2019/10/12 05:31
But could be more intuitive and could provide a chance to book an existing flight without having to call in. Also it should have better miles search options. This is a huge flaw. Let’s say that I want a miles ticket on x date anywhere in europe. I cannot search for any hub...
The website is better
by SimonEliassi on 2018/03/04 09:55
There are some destinations that don't show on the app but you can see available on website. BKK to JFK
Buggy
by schlips on 2018/09/05 15:28
When trying to enable touch ID and unnecessarily entering the password again on another screen after having logged in 15 seconds prior to that... I keep getting told that I am entering the wrong password which is in fact not correct. There is something seriously wrong with this app and it is very frustrating.
Ease of use
by harvMD on 2019/04/26 19:53
Superb easy app! Have been client for 10 years and never any problems! Agents are well trained and always professional!
Keeps logging me off
by oainfull43 on 2020/01/10 16:51
Although I have asked to stay logged on, it continuously logs me out and never accepts my password...it’s a pain. I can’t even post this as it won’t except my nickname
Who QAs this app?!
by SirCyber on 2019/09/10 21:04
If you can get into the app, it’s actually fairly decent... at least once a week I get an error message when I open the app that Aeroplan “wasn’t able to compete the operation” and I should “try again later”. I can login from the website fine, so I know it isn’t an issue with my user name or password. What gives?!
Great app. Poor airline
by jgfeiijgfd on 2019/10/15 02:35
Air Canada is the worst airline in North America. Only fly them if absolutely desperate. Greyhound bus, hopping on an empty train car, hitchhiking and walking should all be considered before using AC
App works fine
by tish fron connecticut on 2018/09/14 17:12
I book using my reward points all the time on the app it works!
Excellent platform
by Bhooplapur on 2018/06/16 14:15
Very user friendly booking system .
Flights not bookable
by CalgaryBill on 2020/01/22 13:46
Tried booking a flight offered. It came back with flight not bookable as price has changed. Tried again and again...finally phoned Aeroplan. On hold 90 minutes. Gave up booked WestJet for $100 more than points flight was costing. Useless reward program. Been loyal AC for 30 years but no more
Barely functional
by MDT&PB on 2019/12/27 00:57
Does not hold profile information. Have to retype all info and data that is already saved on my Aeroplan profile. Took 3 tiles to complete a booking as it stalled and would proceeds to next page (and my internet is good).
Terrible Update
by CoffeeRob on 2019/11/12 21:49
4.8.5 bad. Went through a whole series of confirming steps, had to change my password, then finally was allowed to log in...only to be told “we are experiencing high traffic volume to our site, please try again later”....really? What a waste of time.
Better search options
by kt2211 on 2018/05/28 01:23
I wish there were better search engine options, such as time, stops, flexible dates. It would really save a lot of time going back and forth!
Best point rewards
by atiqkhan69 on 2019/02/11 08:27
So far I found Aeroplan gives best rewards on its points
Stopped working with a last update
by BOP B 3AKOHE on 2018/03/27 02:35
Used to work like a charm, now whenever I search for a flight - it says : Limited availability for part or all trip. When I login through the website shows me the flights that are available on the same dates this app shows nothing. Used to work with IPhone X - not anymore I guess. Updated today to the latest version - was able to see some flights to Canada - flights with partners still don’t appear - they do however show availability on the website .
Crash plan
by yougottobekiddingmeifthisistak on 2019/07/17 23:32
This app is predictably poor. Crashes is slow to load. Example go find a partner near you. Uncheck everything. Wait you can’t cause it freezes. Ok I check the bottom category and try to recheck gas. No sorry you can uncheck but no choose sigh.
Stopped Working
by Dsb425 on 2019/09/03 04:41
Have had the app for a year and with the last update the search function now doesn’t work. Can now only use website.
Easy
by airtraveller-777 on 2019/09/13 16:16
Quick and easy to use
Adding to wallet still doesn’t work
by Jus d'Orange on 2019/11/20 11:49
Even with the latest version 4.8.6 the add to wallet function still doesn’t work. Please fix. They had been at least 4 updates since I discovered the wallet function didn’t work.
Ease of use
by nirfus on 2018/07/31 04:53
I love the Aeroplan app It’s such a whizz to book or to look up itinerary or availability
Booking
by Bieber$hawty on 2018/04/03 03:42
I booked on my iPad and it was a little tricky. Computer would have been much easier.
Craig Bachrodt
by CBTravel on 2019/07/22 20:44
Best travel app ever! Thank you!!!
Nathan
by nosson21 on 2018/05/13 20:42
In the booking section please add a feature to swap the departure and arrival city. This is a basic feature all other airlines have.
Terrible App
by benperez6 on 2019/11/03 17:14
This app really needs to be updated. When I tried to book a flight, all of the picklists (ie. day, month, year of birthdate) are blank, so it’s very difficult to select those values when booking.
No iPhone X Optimization
by Edward Polack on 2018/03/05 03:08
It would be great if the app was updated for iPhone X optimization. It keeps asking for thumbprint for verification. The iPhone X doesn’t use thumbprint verification.
Poor!!
by shanty699 on 2020/10/11 03:00
Compared to Delta and United’s apps, this looks like it was designed by an eight year old. Although that would be insulting most eight year olds. Wow!! Awful.
Instantly crashes on launch
by Needbroccoli on 2020/07/10 07:02
Cannot open the app, immediately crashes
Won’t load cities in search?
by familycoish on 2018/06/05 04:55
App won’t load any cities in flight search? Useless search engine.
Service
by Peony158 on 2020/01/25 17:27
Don’t know what’s going on, but your customer service is lousy. How can one get ahold of you? No one answers the phone!
Can’t add Aeroplan card to Apple wallet
by orb_cz on 2019/10/24 16:49
When tapping the “Add to Apple Wallet” option the card never appears and the loading wheel just spins indefinitely.
Hi
by Bulla Wulla on 2018/02/27 22:17
Awesome cust service
Fix the new version!
by NE Steph in SoCal on 2019/11/21 05:22
Love this app but the new version is messed up! I hope they fix.
hideous app - fails to load
by DK_TO on 2020/07/01 20:53
Useless app. I authenticate and a landing page never loads. Just see a plane going in circles. What a piece of crap app.
failure to create a new profile :/
by sunflowershower7 on 2019/11/10 06:58
Why can't I sign up if I choose my country as 'republic of Korea'?
Internal error
by JT Fritz on 2019/10/13 15:53
I get an internal error every time I try to search a flight
Miserable app
by Terrymg on 2019/10/02 15:03
I had to try a dozen times to get a flight booked.
Apple wallet don’t work
by mPoposki on 2019/09/29 17:34
Adding card to Apple wallet don’t work
Worst app ever
by KennyZaz on 2020/02/08 19:26
Internal server error - constantly. It’s useless!!!!!
Just like Aeroplan
by My2.5centa on 2019/04/13 00:13
The app, like Aeroplan itself, is dreadful.
Great
by jacquieeeez on 2018/09/30 14:56
Great
Rating Trends
2,0,0,0,1,0,0,1,2,2,0,1,0,0,0,0,2,1,0,1,2,1,1,0,0,1,1,0,2,2,0,0,2,1,1,1,3,0,0,1,1,1,0,1,1,2,3,0,1,3,1,1,1,0,1,0,1,0,0,1,0,0,0,2,1,1,0,0,1,1,0,0,2,0,3,0,2,1,0,0,1,1,1,2,1,2,0,3,2,0
All Versions
4.0
3,092 total
 5
2,521
 4
274
 3
88
 2
47
 1
162
Current Version (4.17)
4.0
3,022 total
 5
2,513
 4
272
 3
86
 2
45
 1
106
Version History
More...
Keyword Volume Hits KEI Rank
prins finder
0.01
51
package buddy
0.00
48
1
cantata inc
33.86
38
1
canada gps
0.00
35
plain finder
606
32
1
canaria inc.
0.00
19
1
lokalty inc.
0.00
18
2
air miles
0.00
9
1
air canda
416
7
air canada
138
3
Screenshots
Keyword Volume Hits KEI Rank
prins finder
0.01
37
canada gps
0.00
32
cantata inc
33.86
30
1
package buddy
0.00
30
1
plain finder
606
26
1
canaria inc.
0.00
17
1
lokalty inc.
0.00
7
air canda
416
6
air miles
0.00
4
air canada
138
3
1
Search Visibility
App name
Aeroplan
Description
Aeroplan is Canada’s premier loyalty coalition program with a growing network of over 75 world-class partners, representing more than 150 brands in the financial, retail and travel sectors. Key features: - View your flight booking and add it to your calendar - Log in to your account using Apple’s fingerprint recognition technology, Touch ID - View a digital version of your Aeroplan Membership Card and add it to Wallet (iPhone only) - Search for and book a flight using your miles - Use your miles to cover taxes, fees and carrier surcharges - Access your account summary (mileage levels, Aeroplan status and air canada Altitude) - Set your goals so we can help you get there faster - View and filter transaction history - View partners with promotions, maps and directions - Access direct call contact list This app is for Aeroplan Members only. The use of the Aeroplan App is governed by the Aeroplan Program Terms and Conditions. Copyright ©2019 Aeroplan Inc.
Poor!!
by shanty699 on 2020/10/11 03:00
Compared to Delta and United’s apps, this looks like it was designed by an eight year old. Although that would be insulting most eight year olds. Wow!! Awful.
very poor
by ElinaP on 2020/09/08 23:27
yeah it’s better than the website. But it is very difficult at times to find out where to book airplane travel.
Overheats iPhone
by jackstl on 2020/08/24 03:30
I love the Aeroplan program, but this app is pretty much unusable on my phone because after 5-7 minutes of reward flight searching, my iPhone 11 Pro Max gets scorching hot and the screen starts auto-reducing brightness to reduce temperature. This is the only app that this happens in, and it is incredibly consistent - every time I use the app more than these 5-7 minutes, an overheat is guaranteed. I recall having the same issue with the Aeroplan app on my previous phone, the iPhone X, and hoped it would go away with the newer device but it is still around. To the developers, I’m happy to share device logs or anything else that could help you debug the cause. I really do love Aeroplan and once this bug is fixed, the app is totally worth 5 stars! Cheers!
Instantly crashes on launch
by Needbroccoli on 2020/07/10 07:02
Cannot open the app, immediately crashes
hideous app - fails to load
by DK_TO on 2020/07/01 20:53
Useless app. I authenticate and a landing page never loads. Just see a plane going in circles. What a piece of crap app.
Works well as long as you have active status
by tzm on 2020/05/06 10:40
Works well as long as you have an active account. If it expires you will get Internal Server Errors when searching. In that case deposit some miles, any amount, and wait a day. Or call Aeroplan and they can reactivate.
Unusable
by Remote enthusiast on 2020/04/01 03:57
To log in, after entering ID and password they email you a numeric code to validate your email. When entering the code, you cannot simply paste it; the app pops up a numeric keyboard and forces you to type it in, and on the iPhone 8, at least, the screen is too short to access a DONE or OK button, and you are 100% stuck. You cannot enter the code, scroll up, or anything. No-one tested those path with an iPhone 8 and earlier.
Can’t get past the email verification screen.
by freqflier1234 on 2020/03/14 00:36
It just cycles ad infinitum. And also doesn’t allow me to click away. I get the email but I can’t do anything with the code. iPhone Xs.
Worst app ever
by KennyZaz on 2020/02/08 19:26
Internal server error - constantly. It’s useless!!!!!
Service
by Peony158 on 2020/01/25 17:27
Don’t know what’s going on, but your customer service is lousy. How can one get ahold of you? No one answers the phone!
Flights not bookable
by CalgaryBill on 2020/01/22 13:46
Tried booking a flight offered. It came back with flight not bookable as price has changed. Tried again and again...finally phoned Aeroplan. On hold 90 minutes. Gave up booked WestJet for $100 more than points flight was costing. Useless reward program. Been loyal AC for 30 years but no more
Keeps logging me off
by oainfull43 on 2020/01/10 16:51
Although I have asked to stay logged on, it continuously logs me out and never accepts my password...it’s a pain. I can’t even post this as it won’t except my nickname
Barely functional
by MDT&PB on 2019/12/27 00:57
Does not hold profile information. Have to retype all info and data that is already saved on my Aeroplan profile. Took 3 tiles to complete a booking as it stalled and would proceeds to next page (and my internet is good).
Fix the new version!
by NE Steph in SoCal on 2019/11/21 05:22
Love this app but the new version is messed up! I hope they fix.
Adding to wallet still doesn’t work
by Jus d'Orange on 2019/11/20 11:49
Even with the latest version 4.8.6 the add to wallet function still doesn’t work. Please fix. They had been at least 4 updates since I discovered the wallet function didn’t work.
Terrible Update
by CoffeeRob on 2019/11/12 21:49
4.8.5 bad. Went through a whole series of confirming steps, had to change my password, then finally was allowed to log in...only to be told “we are experiencing high traffic volume to our site, please try again later”....really? What a waste of time.
failure to create a new profile :/
by sunflowershower7 on 2019/11/10 06:58
Why can't I sign up if I choose my country as 'republic of Korea'?
OK
by SFO21 on 2019/11/08 14:42
Thx
Terrible App
by benperez6 on 2019/11/03 17:14
This app really needs to be updated. When I tried to book a flight, all of the picklists (ie. day, month, year of birthdate) are blank, so it’s very difficult to select those values when booking.
Can’t add Aeroplan card to Apple wallet
by orb_cz on 2019/10/24 16:49
When tapping the “Add to Apple Wallet” option the card never appears and the loading wheel just spins indefinitely.
Great app. Poor airline
by jgfeiijgfd on 2019/10/15 02:35
Air Canada is the worst airline in North America. Only fly them if absolutely desperate. Greyhound bus, hopping on an empty train car, hitchhiking and walking should all be considered before using AC
Internal error
by JT Fritz on 2019/10/13 15:53
I get an internal error every time I try to search a flight
Fairly easy to use
by Yurivanetik on 2019/10/12 05:31
But could be more intuitive and could provide a chance to book an existing flight without having to call in. Also it should have better miles search options. This is a huge flaw. Let’s say that I want a miles ticket on x date anywhere in europe. I cannot search for any hub...
Miserable app
by Terrymg on 2019/10/02 15:03
I had to try a dozen times to get a flight booked.
Apple wallet don’t work
by mPoposki on 2019/09/29 17:34
Adding card to Apple wallet don’t work
Easy
by airtraveller-777 on 2019/09/13 16:16
Quick and easy to use
Who QAs this app?!
by SirCyber on 2019/09/10 21:04
If you can get into the app, it’s actually fairly decent... at least once a week I get an error message when I open the app that Aeroplan “wasn’t able to compete the operation” and I should “try again later”. I can login from the website fine, so I know it isn’t an issue with my user name or password. What gives?!
Stopped Working
by Dsb425 on 2019/09/03 04:41
Have had the app for a year and with the last update the search function now doesn’t work. Can now only use website.
Does not work
by Z74489433 on 2019/08/25 20:29
Does not work on my iPad for searching for flights. Having logged in, I get "reauthentication required" message. Typing the same password I just typed seconds before, there's a delay and then nothing. Tried on two different days. Their website does not work on iPad either. The standard website for PC is often overloaded, and with the phone line you can be on hold for hours. I truly think Aeroplan bends over backwards to make it hard to redeem miles for flights. This app is just another example.
Craig Bachrodt
by CBTravel on 2019/07/22 20:44
Best travel app ever! Thank you!!!
Crash plan
by yougottobekiddingmeifthisistak on 2019/07/17 23:32
This app is predictably poor. Crashes is slow to load. Example go find a partner near you. Uncheck everything. Wait you can’t cause it freezes. Ok I check the bottom category and try to recheck gas. No sorry you can uncheck but no choose sigh.
Ease of use
by harvMD on 2019/04/26 19:53
Superb easy app! Have been client for 10 years and never any problems! Agents are well trained and always professional!
Eugenio
by Mosesmz on 2019/04/13 17:24
Very, very difficult to find and reserve flights. Also, everything is excruciatingly slow. I expect the slowness was caused by the United Airlines, but finding reasonable flights twixt Tampa, Florida and Bay Area (San Francisco-San Jose) for the Christmas holidays was neigh impossible, even though this is only April. Love Aeroplan, and have not experienced this kind of problem before (including prior Christmas holidays).
Just like Aeroplan
by My2.5centa on 2019/04/13 00:13
The app, like Aeroplan itself, is dreadful.
Garbage app built on spaghetti code
by ApplesReviewUISucks on 2019/02/22 07:55
It’s obvious that the apis aren’t performant and they didn’t think through the UX with engineering. Hardly works. I’d give it two stars, but I can’t believe its average is over 4, so I’d like to help bring that down.
Very easy app for award travel.
by Skysall on 2019/02/18 23:41
I found this a very easy app to arrange award travel. Too much of dealing with Air Canada is too complicated with their various colours and tiers, bids and moving targets. But thru this Aeroplan app, I can easily understand and apply my miles. Thanks!
Best point rewards
by atiqkhan69 on 2019/02/11 08:27
So far I found Aeroplan gives best rewards on its points
Book a flight feature
by CaicosIsle on 2018/12/02 15:40
The book a flight feature no longer works. Continues to give an error message- needs to be fixed
Keeps getting worse
by hoolio00 on 2018/11/09 00:29
Tried to track my flight and it mysteriously decided to track a flight that had a flight number one digit off of my flight. Glad I caught it as the gate number was way off. Also if your flight is delayed the app gets the info way too late, so you need to keep an eye on the airport’s flight and gate changes do as to not miss your flight as the app data isn’t real time - despite my manual attempts to refresh and update the data.
Great
by jacquieeeez on 2018/09/30 14:56
Great
App works fine
by tish fron connecticut on 2018/09/14 17:12
I book using my reward points all the time on the app it works!
Buggy
by schlips on 2018/09/05 15:28
When trying to enable touch ID and unnecessarily entering the password again on another screen after having logged in 15 seconds prior to that... I keep getting told that I am entering the wrong password which is in fact not correct. There is something seriously wrong with this app and it is very frustrating.
My only travel app from now on
by Yasser abdelgani on 2018/08/25 18:34
I wish I knew about this app years ago .in less than 3 weeks I booked 2 Business class tickets international and 2 economy class within the states on a last minute travel . Nothing even close to what they offer . Thank you aeroplan .
Ease of use
by nirfus on 2018/07/31 04:53
I love the Aeroplan app It’s such a whizz to book or to look up itinerary or availability
Excellent platform
by Bhooplapur on 2018/06/16 14:15
Very user friendly booking system .
Won’t load cities in search?
by familycoish on 2018/06/05 04:55
App won’t load any cities in flight search? Useless search engine.
Better search options
by kt2211 on 2018/05/28 01:23
I wish there were better search engine options, such as time, stops, flexible dates. It would really save a lot of time going back and forth!
Nathan
by nosson21 on 2018/05/13 20:42
In the booking section please add a feature to swap the departure and arrival city. This is a basic feature all other airlines have.
Booking
by Bieber$hawty on 2018/04/03 03:42
I booked on my iPad and it was a little tricky. Computer would have been much easier.
Stopped working with a last update
by BOP B 3AKOHE on 2018/03/27 02:35
Used to work like a charm, now whenever I search for a flight - it says : Limited availability for part or all trip. When I login through the website shows me the flights that are available on the same dates this app shows nothing. Used to work with IPhone X - not anymore I guess. Updated today to the latest version - was able to see some flights to Canada - flights with partners still don’t appear - they do however show availability on the website .
No iPhone X Optimization
by Edward Polack on 2018/03/05 03:08
It would be great if the app was updated for iPhone X optimization. It keeps asking for thumbprint for verification. The iPhone X doesn’t use thumbprint verification.
The website is better
by SimonEliassi on 2018/03/04 09:55
There are some destinations that don't show on the app but you can see available on website. BKK to JFK
Hi
by Bulla Wulla on 2018/02/27 22:17
Awesome cust service
Terrible app. Waste of time.
by Penfeduser12 on 2017/07/29 01:01
Terrible app. How can Aimia call itself the worlds leading loyalist company. 1) forget password verification codes should not take more than 1 minute. They say wait 30. The point of mobile is convenience and quickness. 2) who logs in with a member number? No one remembers their Air Canada number. Stick to user names. 3) limited functionality at times. 4) booking reward flights should be up front and center. No one cares about Air Canada news. Make it so the user likes using the app.
Unable to search flights
by Jesperss on 2017/01/09 06:55
Doing a search for flight - "technical issue, we are unable to..." What good is an Aeroplan app if you can't make a flight booking?
Total POS! Doesn't work, never tested!
by Scookstlmo on 2016/06/04 12:50
If I could give this total POS app 0 stars I would because 1 star is way overrated. Apparently these amateurs don't believe in testing their software, eg invalid zip code/postal code keeps blanking out, optional fields are really required. Worst app that I've used in a very long time. Hire some professional developers who take pride in their work rather than 3rd world wannabes.
Finally better but program a POS
by Majkboy on 2016/06/03 02:34
They've finally made an app that one can book reward miles through. Unfortunately, they dropped the ball in one of my reservations made on the app -- it took 12,500 miles, pre-charged me AMEX for taxes and fees, allowed my flyer to check in and the next day, cancelled the flight. Fortunately my quick thinking got him on WestJet but what a pain! I still haven't received a credit for my miles and after waiting 50 minutes for a agent, I hung up. I think they need to issue a triple refund for their idiocy.
Somehow still missing wallet card
by azmenak on 2016/05/12 16:20
The only feature I could possibly care about with this app is adding the card to wallet; a feature that has been "planned" by areoplan since 2012 and is still missing. You AT LEAST not hide the card in a menu to make using it easier.
Need display trip info
by Prince MaKaLong on 2016/04/15 22:04
It is a big step for areoplan to finally update the app, but a really important feature is missing. I can't see the trips I booked! Otherwise, it is great.
Horrible app
by Peter Appuser on 2016/03/15 09:35
Simply couldn't login
Broken
by Escapes on 2016/03/06 04:21
Ever since the Feb 24 update the app asks for your login info and gets stuck in an infinite loop and must be forced quit.
Seriously
by ProfessorJoel on 2016/01/17 05:01
Worst app ever. Are u kidding? Zero functionality
Everyone is right
by Yyaoza on 2015/10/11 19:18
It's October 2015 and this app still fails to serve any good purpose. You can't even look up flights or see how to redeem your points. Why did they waste time and money on this app in the first place?
Worthless
by Capitalismus on 2015/04/02 16:54
I'm sorry, but there's no use for this app. If I could just search for award travel, it would be so much more worthwhile.
Had to delete and reinstall after last update
by Workzombie on 2015/03/16 22:07
Poor QA to release an app that failed to launch after update. Reinstall after deleting the app interestingly did not require me to enter aero plan number implying app data was not in reality deleted with the app.
keeps crashing on me...
by nonoidea on 2015/03/05 16:15
One of the worst made apps for a well known loyalty program
Embarrassingly Bad
by Foti G on 2015/02/04 15:48
There is only one reason one would want to use this app - to search for flights. It doesn't let you do that, so what exactly is the point of this app? Essentially, all it does is store your Aeroplan number, which is silly because if I didn't memorize my Aeroplan number in the first place I wouldn't be able to log on.
Crashes Upon Launch.
by Jay8889 on 2015/01/27 01:34
Recent update makes this app useless POS app. Crashes upon launch.
Crashes on launch
by freejiva on 2015/01/20 16:00
Always crashes when I launch the app on my 5S.
Useless!
by Travelexpert333 on 2015/01/15 23:50
Poor job! Why can't you book and change travel?? Keep up with competition! Embarrassing attempt
Crashes
by Zero3bravo on 2014/12/29 14:36
Whenever there is an update it just crashes !!
Crashes
by Newesmom on 2014/12/25 01:53
Can't get the latest version to work at all
Useless
by gr82bart on 2014/11/14 00:13
What is the point of this app if I can't book reward travel? Waste.
Weak
by Inferno_T on 2014/11/12 11:44
Cannot use. Crashes before it allows me to sign in!
Can't redeem!
by shartzie on 2014/10/28 16:46
Unhelpful app. You can't search for award availability or book.
Non-functional and no support
by DartRail on 2014/07/04 11:29
Basically useless for the last several months. I have deleted and reinstalled without any success. Error messages on each log in attempt. Even when working the functionality is limited. This app needs to be revamped or removed.
Don't bother
by Lwebs on 2014/06/27 17:36
Just a tool to promote. Can't actually make bookings. Time to dump my Aeroplan card.
Useless, agree
by brianinabidjan on 2014/04/05 12:18
Can't book flights, what is the point?
Useless
by Wrapper 23456 on 2014/01/03 12:44
Aeroplan is a Lousy company. No distinction.
Crashes on login
by wkulhanek on 2014/01/02 09:07
Useless
Terrible
by Upset on Boston on 2014/01/02 07:39
Terrible App for a terrible rewards program. Crashes. Aeroplan is useless and lowest in value of all airline reward programs - why should the app be any different.
Crashes upon opening.
by De dhana dhan on 2013/08/26 13:52
This app crashes immediately upon opening. Useless and worthless app. Do not download. I am using iphone 5
Most Crashed app on my ipad
by Air Can't do on 2013/08/25 23:55
This is the most crashed app on my ipad. I really hope the Latitude brand will launch their own app so Elites and Super Elites don't have to rely on this piece of garbage to see the miles.
Keeps crashing on opening
by Christopher1987 on 2013/08/22 18:31
Ever since the last update this app has become completely unusable, keeps crashing upon sign in! Please fix it!
Fail
by Neogeo853 on 2013/08/17 14:58
Just installed, tried to login but immediately crashes. What's the point! Not at the level of service as the other large airline companies. Expected a better product.
No point
by Miril1988 on 2013/07/29 01:52
There is no point to this app. Absolutely no functionality at all
Utterly Useless
by Carsy7777 on 2013/07/06 10:34
This app still does not allow you to book a flight. Isn't that the point? And having separate Air Canada and Aeroplan rewards programs is confusing, not to mention that 35K status has been downgraded to star alliance silver.
Just OK
by The man who never was on 2013/07/03 23:09
The only reason to have this app is if you want to check your point balance and don't feel like logging into the website and typing your number and password. The only functionality not available on the website is the ability to set a goal for flight redemption and have it track how far along you have to go, which you'll have to weigh whether that's worth anything to you. You can choose whether the app remembers your password, which I initially had turned off, but since you can't actually do anything with this app like redeem points then there's no reason not to leave it on.
Useless App
by nix727482 on 2013/05/27 18:10
This app lacks the most basic functionality of being able to search for flights.
Terrible!!
by Jvinicius on 2013/05/05 12:21
Don't waste your time with this app. Incredible how a company big like AC cannot afford a programmer to fix this. I can't believe.
Useless
by The dukh on 2013/05/04 01:50
Terrible app. Doesn't even do the things it says it does in the FAQ.
Problems with this app!
by Dan Blocka on 2013/04/28 12:44
What's up with this app!! No updates on activity in my account available since the end of 2012.
Both iPad and iPhone apps are flawed
by Swlaver on 2013/04/26 11:47
Neither update transactions properly
It's totally busted
by smichaels on 2013/04/01 20:46
Since the change to altitude, this app is totally busted. Don't download it. Really poor planning by Air Canada. Typical really.
No card for passbook
by Zack 44 on 2013/01/18 19:00
Where is the function to add the membership card to Passbook on Apple operating systems?????
Card - no detail
by Pay more, wait longer on 2012/12/18 15:52
Why allow you to carry an e-card that doesn't have your status on it? I still need to carry the physical card as well. Quite ironic as the app does have the status information in it. Look at the Starbucks or other loyalty scheme cards. An easy fix
Don't install it!!!
by Boo98$76 on 2012/12/01 09:28
Can't book or search for flights. Only view account. Uninstalled.
Constant network error
by TimSoCal on 2012/11/18 23:58
This app was working up until a week ago. Now I get a "network error - try again later" message. Totally annoying and zero support from Aeroplan. I am a happy member and will be Super Elite this year and expect MUCH better from Air Canada. As is, this is a lame attempt at an app.
Beyond useless
by Banggar on 2012/09/21 23:33
Why why why would any company Damage their reputation by claiming this is an app? Useless.
My only travel app from now on
by Yasser abdelgani on 2018/08/25 18:34
I wish I knew about this app years ago .in less than 3 weeks I booked 2 Business class tickets international and 2 economy class within the states on a last minute travel . Nothing even close to what they offer . Thank you aeroplan .
Overheats iPhone
by jackstl on 2020/08/24 03:30
I love the Aeroplan program, but this app is pretty much unusable on my phone because after 5-7 minutes of reward flight searching, my iPhone 11 Pro Max gets scorching hot and the screen starts auto-reducing brightness to reduce temperature. This is the only app that this happens in, and it is incredibly consistent - every time I use the app more than these 5-7 minutes, an overheat is guaranteed. I recall having the same issue with the Aeroplan app on my previous phone, the iPhone X, and hoped it would go away with the newer device but it is still around. To the developers, I’m happy to share device logs or anything else that could help you debug the cause. I really do love Aeroplan and once this bug is fixed, the app is totally worth 5 stars! Cheers!
Does not work
by Z74489433 on 2019/08/25 20:29
Does not work on my iPad for searching for flights. Having logged in, I get "reauthentication required" message. Typing the same password I just typed seconds before, there's a delay and then nothing. Tried on two different days. Their website does not work on iPad either. The standard website for PC is often overloaded, and with the phone line you can be on hold for hours. I truly think Aeroplan bends over backwards to make it hard to redeem miles for flights. This app is just another example.
Works well as long as you have active status
by tzm on 2020/05/06 10:40
Works well as long as you have an active account. If it expires you will get Internal Server Errors when searching. In that case deposit some miles, any amount, and wait a day. Or call Aeroplan and they can reactivate.
Book a flight feature
by CaicosIsle on 2018/12/02 15:40
The book a flight feature no longer works. Continues to give an error message- needs to be fixed
Eugenio
by Mosesmz on 2019/04/13 17:24
Very, very difficult to find and reserve flights. Also, everything is excruciatingly slow. I expect the slowness was caused by the United Airlines, but finding reasonable flights twixt Tampa, Florida and Bay Area (San Francisco-San Jose) for the Christmas holidays was neigh impossible, even though this is only April. Love Aeroplan, and have not experienced this kind of problem before (including prior Christmas holidays).
Keeps getting worse
by hoolio00 on 2018/11/09 00:29
Tried to track my flight and it mysteriously decided to track a flight that had a flight number one digit off of my flight. Glad I caught it as the gate number was way off. Also if your flight is delayed the app gets the info way too late, so you need to keep an eye on the airport’s flight and gate changes do as to not miss your flight as the app data isn’t real time - despite my manual attempts to refresh and update the data.
Very easy app for award travel.
by Skysall on 2019/02/18 23:41
I found this a very easy app to arrange award travel. Too much of dealing with Air Canada is too complicated with their various colours and tiers, bids and moving targets. But thru this Aeroplan app, I can easily understand and apply my miles. Thanks!
very poor
by ElinaP on 2020/09/08 23:27
yeah it’s better than the website. But it is very difficult at times to find out where to book airplane travel.
Fairly easy to use
by Yurivanetik on 2019/10/12 05:31
But could be more intuitive and could provide a chance to book an existing flight without having to call in. Also it should have better miles search options. This is a huge flaw. Let’s say that I want a miles ticket on x date anywhere in europe. I cannot search for any hub...
The website is better
by SimonEliassi on 2018/03/04 09:55
There are some destinations that don't show on the app but you can see available on website. BKK to JFK
Buggy
by schlips on 2018/09/05 15:28
When trying to enable touch ID and unnecessarily entering the password again on another screen after having logged in 15 seconds prior to that... I keep getting told that I am entering the wrong password which is in fact not correct. There is something seriously wrong with this app and it is very frustrating.
Ease of use
by harvMD on 2019/04/26 19:53
Superb easy app! Have been client for 10 years and never any problems! Agents are well trained and always professional!
Keeps logging me off
by oainfull43 on 2020/01/10 16:51
Although I have asked to stay logged on, it continuously logs me out and never accepts my password...it’s a pain. I can’t even post this as it won’t except my nickname
Who QAs this app?!
by SirCyber on 2019/09/10 21:04
If you can get into the app, it’s actually fairly decent... at least once a week I get an error message when I open the app that Aeroplan “wasn’t able to compete the operation” and I should “try again later”. I can login from the website fine, so I know it isn’t an issue with my user name or password. What gives?!
Great app. Poor airline
by jgfeiijgfd on 2019/10/15 02:35
Air Canada is the worst airline in North America. Only fly them if absolutely desperate. Greyhound bus, hopping on an empty train car, hitchhiking and walking should all be considered before using AC
App works fine
by tish fron connecticut on 2018/09/14 17:12
I book using my reward points all the time on the app it works!
Excellent platform
by Bhooplapur on 2018/06/16 14:15
Very user friendly booking system .
Flights not bookable
by CalgaryBill on 2020/01/22 13:46
Tried booking a flight offered. It came back with flight not bookable as price has changed. Tried again and again...finally phoned Aeroplan. On hold 90 minutes. Gave up booked WestJet for $100 more than points flight was costing. Useless reward program. Been loyal AC for 30 years but no more
Barely functional
by MDT&PB on 2019/12/27 00:57
Does not hold profile information. Have to retype all info and data that is already saved on my Aeroplan profile. Took 3 tiles to complete a booking as it stalled and would proceeds to next page (and my internet is good).
Terrible Update
by CoffeeRob on 2019/11/12 21:49
4.8.5 bad. Went through a whole series of confirming steps, had to change my password, then finally was allowed to log in...only to be told “we are experiencing high traffic volume to our site, please try again later”....really? What a waste of time.
Better search options
by kt2211 on 2018/05/28 01:23
I wish there were better search engine options, such as time, stops, flexible dates. It would really save a lot of time going back and forth!
Best point rewards
by atiqkhan69 on 2019/02/11 08:27
So far I found Aeroplan gives best rewards on its points
Stopped working with a last update
by BOP B 3AKOHE on 2018/03/27 02:35
Used to work like a charm, now whenever I search for a flight - it says : Limited availability for part or all trip. When I login through the website shows me the flights that are available on the same dates this app shows nothing. Used to work with IPhone X - not anymore I guess. Updated today to the latest version - was able to see some flights to Canada - flights with partners still don’t appear - they do however show availability on the website .
Crash plan
by yougottobekiddingmeifthisistak on 2019/07/17 23:32
This app is predictably poor. Crashes is slow to load. Example go find a partner near you. Uncheck everything. Wait you can’t cause it freezes. Ok I check the bottom category and try to recheck gas. No sorry you can uncheck but no choose sigh.
Stopped Working
by Dsb425 on 2019/09/03 04:41
Have had the app for a year and with the last update the search function now doesn’t work. Can now only use website.
Easy
by airtraveller-777 on 2019/09/13 16:16
Quick and easy to use
Adding to wallet still doesn’t work
by Jus d'Orange on 2019/11/20 11:49
Even with the latest version 4.8.6 the add to wallet function still doesn’t work. Please fix. They had been at least 4 updates since I discovered the wallet function didn’t work.
Ease of use
by nirfus on 2018/07/31 04:53
I love the Aeroplan app It’s such a whizz to book or to look up itinerary or availability
Booking
by Bieber$hawty on 2018/04/03 03:42
I booked on my iPad and it was a little tricky. Computer would have been much easier.
Craig Bachrodt
by CBTravel on 2019/07/22 20:44
Best travel app ever! Thank you!!!
Nathan
by nosson21 on 2018/05/13 20:42
In the booking section please add a feature to swap the departure and arrival city. This is a basic feature all other airlines have.
Terrible App
by benperez6 on 2019/11/03 17:14
This app really needs to be updated. When I tried to book a flight, all of the picklists (ie. day, month, year of birthdate) are blank, so it’s very difficult to select those values when booking.
No iPhone X Optimization
by Edward Polack on 2018/03/05 03:08
It would be great if the app was updated for iPhone X optimization. It keeps asking for thumbprint for verification. The iPhone X doesn’t use thumbprint verification.
Poor!!
by shanty699 on 2020/10/11 03:00
Compared to Delta and United’s apps, this looks like it was designed by an eight year old. Although that would be insulting most eight year olds. Wow!! Awful.
Instantly crashes on launch
by Needbroccoli on 2020/07/10 07:02
Cannot open the app, immediately crashes
Won’t load cities in search?
by familycoish on 2018/06/05 04:55
App won’t load any cities in flight search? Useless search engine.
Service
by Peony158 on 2020/01/25 17:27
Don’t know what’s going on, but your customer service is lousy. How can one get ahold of you? No one answers the phone!
Can’t add Aeroplan card to Apple wallet
by orb_cz on 2019/10/24 16:49
When tapping the “Add to Apple Wallet” option the card never appears and the loading wheel just spins indefinitely.
Hi
by Bulla Wulla on 2018/02/27 22:17
Awesome cust service
Fix the new version!
by NE Steph in SoCal on 2019/11/21 05:22
Love this app but the new version is messed up! I hope they fix.
hideous app - fails to load
by DK_TO on 2020/07/01 20:53
Useless app. I authenticate and a landing page never loads. Just see a plane going in circles. What a piece of crap app.
failure to create a new profile :/
by sunflowershower7 on 2019/11/10 06:58
Why can't I sign up if I choose my country as 'republic of Korea'?
Internal error
by JT Fritz on 2019/10/13 15:53
I get an internal error every time I try to search a flight
Miserable app
by Terrymg on 2019/10/02 15:03
I had to try a dozen times to get a flight booked.
Apple wallet don’t work
by mPoposki on 2019/09/29 17:34
Adding card to Apple wallet don’t work
Worst app ever
by KennyZaz on 2020/02/08 19:26
Internal server error - constantly. It’s useless!!!!!
Just like Aeroplan
by My2.5centa on 2019/04/13 00:13
The app, like Aeroplan itself, is dreadful.
Great
by jacquieeeez on 2018/09/30 14:56
Great
Rating Trends
2,0,0,0,1,0,0,1,2,2,0,1,0,0,0,0,2,1,0,1,2,1,1,0,0,1,1,0,2,2,0,0,2,1,1,1,3,0,0,1,1,1,0,1,1,2,3,0,1,3,1,1,1,0,1,0,1,0,0,1,0,0,0,2,1,1,0,0,1,1,0,0,2,0,3,0,2,1,0,0,1,1,1,2,1,2,0,3,2,0
All Versions
4.0
3,092 total
 5
2,521
 4
274
 3
88
 2
47
 1
162
Current Version (4.17)
4.0
3,022 total
 5
2,513
 4
272
 3
86
 2
45
 1
106
Version History
More...
Keyword Volume Hits KEI Rank
prins finder
0.01
37
canada gps
0.00
32
cantata inc
33.86
30
1
package buddy
0.00
30
1
plain finder
606
26
1
canaria inc.
0.00
17
1
lokalty inc.
0.00
7
air canda
416
6
air miles
0.00
4
air canada
138
3
1