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App name
Ticketmaster
Description
Ticketmaster gives you access to millions of live events and makes it easy to buy, sell, and get in - so you can get on with making memories that last. We are the Official Ticketing Partner of the NFL, NBA, NHL, and USTA. Add in our exclusive partnerships with thousands of venues, artists, and theater tours and shopping with Ticketmaster gives you unparalleled access to the most memorable live events worldwide. Ticket management at your fingertips. You’re always just a few clicks away from securing the perfect seats to the events you love. BUY SIMPLY - Search millions of events and get real-time updates as new listings go live. - Use interactive 3-D venue maps and see your seat view before you buy. CHANGE OF PLANS? - List your tickets on our trusted resale marketplace and sell to other fans. - Transfer your seats to friends and family for free. PROTECT YOURSELF FROM SCALPERS - Avoid forgeries “similar location” seats with Verified Tickets. The seats you buy the seats you’ll sit in and backed by our 100% guarantee. YOUR PHONE IS YOUR TICKET - Scan into your events with the app or upload your seats to Apple Wallet (mobile-entry events only). - See all your event info in one convenient place. NEVER MISS OUT ON AN EVENT - Get alerts about your favorite events, artists, and venues. Download the ticketmaster app and go live. REACH OUT TO US Website: www.ticketmaster.com Twitter: www.twitter.com/ticketmaster Instagram: www.instagram.com/ticketmaster Facebook: www.facebook.com/ticketmaster
Worst app ever!
by All people 5555 on 2019/05/25 04:08
Worst App ever!!!
Got my pit tickets for Ghost, Baby!!
by Jon Anthony Ramon on 2019/05/25 03:50
Woooooo!
Viewing barcode
by @mungetpaolo on 2019/05/24 22:02
I had a hard time viewing the barcode of my ticket the last time I used the app. I don’t know whether it’s my phone that is the problem. Any suggestions will be appreciated.
Buggy
by Fairyappgirl on 2019/05/24 21:10
Doesn’t auto fill passwords or personal info, and is horrible to use on a phone.
?
by rtftdf on 2019/05/24 10:13
It showed me I would my total before paying was $32 once I paid it told me I paid $44 why would you guys do that ?
Scam
by HateTM on 2019/05/24 00:43
Once again, I am forced to use Ticketmaster and once again I cannot believe what a scam it is. I started out buying tickets that were $39 then suddenly when I went to check out, the price had jumped to $57, add on the extremely excessive fee per ticket and all the other fees and my price went from around $80 for two tickets to $150. What exactly are their fees for? They don’t need many employees, the tickets are all mobile-no paper, ink, stamps, envelopes, or employees to mail them. Yet every year the fees go higher and higher. I really wish venues would stop using this sorry excuse for a company.
Purchasing thru ticket master
by Ponobaby on 2019/05/23 20:30
I hate using this Ticket Master to purchas my tickets. It wouldn’t let me use my desk top and it took me another 20 mins to download and st up this app
So easy
by Girl scout girl on 2019/05/23 20:14
It’s so easy to buy tickets!
Love it!
by Patriotsrule76 instagram on 2019/05/23 17:55
Nice place to have shows posted and it’s convenient to have my tickets mobeling there on my phone!
Slow, glitches and freezes
by I do not have one. on 2019/05/23 13:22
This app is really glitchy and freezes up. I had to re-enter my info three times because it kept freezing. It also says “select a delivery option” and they only offer one option which is preselected. For $60 ticket “service fee” you’d think they’d provide better “service” and create a better app!
Fees
by RyllTim on 2019/05/23 12:30
The fees per ticket are ridiculous but here I am paying them so the joke is on me.
Super Klunky app and fees are outrageous
by Bownarrowgal on 2019/05/23 02:21
We need more options beyond ticketmaster- too much of a monopoly
Can’t sign in
by kohder on 2019/05/23 01:04
Trying to check my tickets with this app. I try to sign in by tapping the “Sign In” button. Get an error dialog saying, “Cannot operate on account, user not logged in.” Duh, that’s what I am trying to do!
Excellent
by Willims82 on 2019/05/22 19:56
Excellent and Faster
Easy and quick
by J Myles on 2019/05/22 15:21
Could see the seats. Quick and easy to access. Make sure no other apps are open cause they might interrupt your process. Got my ticket reasonably price. Good seats! Thumbs up!!
App is cumbersome
by GFY 1120 on 2019/05/22 04:38
App is very cumbersome. When fields have the correct information added to them, they still want the information entered again and again. Terrible.
difficult to buy
by zazueeeeeee on 2019/05/22 04:33
we are a family of 5 and I can not buy the total tickets
Terrible customer service.
by jacob6321 on 2019/05/22 01:53
I purchased tickets through Ticketmaster just to find out I had a 3rd party app to get the tickets but the thing is the tickets where never delivered to the online app. The whole day of the concert I tried to get in contact with Ticketmaster for help with no luck. I ended up having to buy tickets at the concert which were a lot worse seats that what I had bought on Ticketmaster. I reached out to Ticketmaster twice now through email to try and get a refund with no response.
Like it 👍👍👍👍👍👍👍
by mrboiiz on 2019/05/22 01:29
Like it👍👍👍👍👍👍👍👍
Poor Service
by Chadtain on 2019/05/21 17:22
I have tried multiple times to order tickets with an account on computer, I pad and I phone. Finnaly downloaded App on Iphone. When I tried to buy tickets, I was not able to purchase with Master Card. I tried and tried. Each time entering correct info. I was timed out. Then I used AE and still had trouble, but finally got ticket confirmation. I have spent more than an hour trying to order! Worse site that I have ever used!
Frustrating
by experimentof1 on 2019/05/21 16:34
I couldn’t delete some of the seats without starting over and losing my spot in the pre-sale queue. I couldn’t buy a parking ticket at the same time as buying my concert ticket. It didn’t show me what seats I would have in the row. Seats in some sections appeared on my phone but did not appear on my laptop as available. When I switched back to the phone they were suddenly available again. There’s probably other things that were frustrating that I can’t remember at the moment.
Worst Update Ever
by 88 Keyz on 2019/05/21 01:51
I gave up and deleted the app. I don’t appreciate being forced to enter a location before I can even open the app to see events I have already bought tickets for. Then it doesn’t allow me to login. Horrible!
App freezes constantly
by Hotsdog on 2019/05/21 01:20
Very unreliable, takes forever to load and feeezes
Less options in app
by ewdgfghgdefgbhi on 2019/05/21 00:10
Hard to find tickets when using the app compared to the website. There are less options for searching in the app...
Fix the favorites
by Mpimpy on 2019/05/20 03:03
The beat feature of the app used to be the favorites and a list of my favorite acts was automatically curated. Now it just tells me to add favorites over and over even though I already have hundreds of artists, teams and venues. Please fix this, so Ticketmaster goes back to being my preferred app for ticket purchases
Ease of use
by msluluu on 2019/05/19 23:13
We always go through TicketMaster for our concert tickets. Ease of use and notifications are great!
No choice, no seating chart
by Szia05 on 2019/05/19 21:59
I didn’t have a choice of actual seats, just rows, and there wasn’t a seating chart I could look at first. It also kept kicking me off even though I have purchased many tickets through Ticketmaster before. It was a frustrating process this time.
No options for ticket delivery
by Achilles500 on 2019/05/19 20:23
It asked for delivery but only offered mobile????
Terrible app
by Dunnkin on 2019/05/19 19:39
Worst app I’ve been on and promise never to use again
SSSSSLLLLOOOOWWWW
by Anomaly1 on 2019/05/18 20:37
Took so long to get tickets, it timed out and locked up the seats I wanted. Would have taken less time to drive the 27 miles to the venue.
Fees are way too high!
by KerCam1117 on 2019/05/18 20:09
The fees to buy ticket master tickets are ridiculously high. Sometimes more than the actual ticket. So frustrating.
Green man Rockin
by Greenest Man on 2019/05/18 18:07
It was my first time ordering from ticketmaster and it was easy as rolling a blunt. Rock on my earthling. Green man.
Fees are outrageous
by charge huge fees on 2019/05/18 16:02
Fees they charge are crazy.
The Fees Are Outrageous
by Vegasjoey on 2019/05/18 15:32
Just bought tix to Greta Van Fleet. Had to pay $30 additional in fees. Ticketmaster is out of control. They provide a great service, but at a ridiculous cost. Wish we could go back to getting tix through a Box Office.
I will only use Ticketmaster!
by JTAmazing on 2019/05/18 12:54
I have tried a couple different online sites and nothing compares to how easy Ticketmaster is to use and the accuracy of the seat locations. You know what you are getting with Ticketmaster! Friends for life !
Thhheeeee Whooooooo
by Naples_2005 on 2019/05/18 04:26
Awesome,
This app is terrible.
by K l a a t u on 2019/05/18 02:00
I have screenshots of the trial I went through to get these tickets. Error after error after error. Right now, I’m not even sure if these tickets are the tickets I selected.
TM best, safest way to go
by Cookie (Steve Cook) on 2019/05/18 01:59
I work in the event business and can tell from experience Ticketmaster is the best way to go. They guarantee your tickets. I've seen a lot of disappointed people that have used 3rd party vendors or sites and they were taken advantage of. I'll pay a little extra for my tickets to be safe and secure.
Horrible app.
by mrstsd on 2019/05/18 01:05
Can not select dates or periods of time.
Buying tickets
by senior jean on 2019/05/18 00:09
As a senior had a difficult time opening account with no phone help available when I had issues getting in.
Mercedes is the absolute best at ticket masters. Most helpful human in the planet
by Letty1010 on 2019/05/18 00:09
If it were not for Mercedes being so kind and helpful I would never shop at ticket master again.
Get PayPal
by AnnieSW79 on 2019/05/17 23:39
That’s it
Went last year. Loved it!!!
by lynda tomas on 2019/05/17 23:38
Went last year. Loved it. It’s my birthday!
Don’t be in a hurry
by swmadero on 2019/05/17 23:21
I had to turn off my WiFi. Turn off my phone. Repeat 4 times. Then finally was able to make a purchase. Hank goodness the tickets were still there. The ONLY reason I bought them here was their selection was better than StubHub.
Kpop
by Man for a Reason on 2019/05/17 22:01
Listen if you are in anyway trying to buy tickets for a Korean group-Your best chance is to just call in. Keep two or three devices open but use a landline to call.
Fees are a JOKE
by feesareajoke on 2019/05/17 21:04
Pathetically overpriced fees per ticket.
No apple pay
by 30i on 2019/05/17 19:31
Says you can use ApplePay but yhe app doesn’t let you. iPhone X with latest os.
Hidden charges!!!
by Reporting lame things! on 2019/05/17 18:00
They offer you ticket insurance and “highly recommend it” and don’t tell you it’s an additional charge at any point before check out. After you buy, they tell you it’s $9 per ticket billed separately. You need to provide a cost before you charge someone Ticketmaster. Shame on you. SCAMMY
Seat selection.
by StarSLP on 2019/05/17 17:44
I had a very difficult time trying to get tickets so that my husband could sit on the outside of isle on the left. He has had knee replacement surgery and needs to extend his leg during the show. And you don’t know the seat numbers until you purchase. I tried to split us up and be behind each other, but you can’t make additional purchases in the transaction, even if it is less than 8😢
App works online doesn’t
by Zingada on 2019/05/17 17:22
Trying to get tickets and can’t online. Finally had to download the app to get them. Total BS
Crashed
by RID208 on 2019/05/17 17:02
I used this to get Garth Brooks tickets in Boise. No luck. Waited the normal amount of time and it crashed telling me error 0007. That was horrible. And no way to call for help or to call the facility for the tickets.
Pathetic
by Clashingwitheoid on 2019/05/17 16:31
This app is pathetic. I was in the waiting queue within 5 seconds after it opened and when I minimized the app and came back to wait in line to purchase tickets it placed me in the back of the line and had 2000+ in front of me and got horrible tickets because of this garbage app. I will never use this service again. Completely disappointed!
Scam
by Ness1 on 2019/05/17 14:43
I was 7th in que when Luke Bryan tix went on sale at 10am. The app kept giving me error messages when I kept selecting seats! By the time I got out of app and back in all seats were purchased by Ticketmaster SeatGeek StubHub bots!!! Thanks app and whole system is rigged! Not sure how else I could buy tickets since I have a JOB and can’t go to box office. Thanks
Order
by not so hassel free on 2019/05/17 13:34
I recently attempted to order straight from website however I was apparently not fast enough in establishing my account. The website offered parking and options such as moving up through the line faster Pepsi deck and tailgate party whereas the app just offered the seat and logs you in takes your card information and done. No options bum deal.
Not impressed with app
by Cprevo on 2019/05/17 01:15
Crappy app to clunky
Jandp
by jandp1954 on 2019/05/16 23:04
Simply the Best!!
Hassle City
by In BR LA on 2019/05/16 21:08
It took three tries and repeated questions plus they bumped the ticket prices 37.5 percent!
Basic, could add features that are available from Apple
by Paul564 on 2019/05/16 16:35
The app is fine, just the basics. Seems like they could add some of the new iOS features like credit card scanning and there are some fields that won’t auto fill.
Ticket purchase review
by Carnivalofsouls on 2019/05/16 15:51
So simple. So easy. So fast!!! It took about ten minutes to purchase my tickets. Also cheaper than other sites!!!
Changing prices
by IMConfused2 on 2019/05/16 14:27
When I first accessed the site, during presale, the ticket prices were $79. I didn’t purchase because the location I prefer was still locked. A few minutes later, the prices changed to $119. This has happened in the past. Next time l will buy the first price listed regardless of location.
Customer service nonexistent
by Big Bobs no trobs on 2019/05/16 11:01
I have a flash sale code and the ticket limit is 9. I tried to order 8 and was shut out told Over the limit. The alleged chat line doesn’t exist....not happy
Five Starssss
by Eveeeeve on 2019/05/16 06:07
The app was very easy to use
Love love love
by silvas912 on 2019/05/16 04:31
The best ever
Disappointed in venues
by RealHeHateMe on 2019/05/16 02:52
Can’t venues find a better way than Ticketmaster? They charge the price of an extra ticket in fees. It’s disgusting, buy 3 get 2 tickets, gross!!
Ridiculous fees
by mayaasiam on 2019/05/16 02:45
The app is ok to use but often feels like robbery when you see the price of your tickets skyrocket and that’s no other outlet to purchase
Worst Experience
by lashes27! on 2019/05/15 21:33
I'm prompted to reset my password continuously and unable to log in but my event has mobile ticket only. Impossible to reach support. Useless app.
Apple Pay
by dre6669 on 2019/05/15 20:42
Can use Apple Pay to buy tickets? I’m waking on my new debit card but I don’t want the show to sell out
F**k Ticketmaster
by bsully1215 on 2019/05/15 19:45
- No phone sales - No sales from the browser - You are forced to use the app - App didn’t load new credit card until after closing out of it - Had to release seats first and took 10 minutes for them to reappear - When attempting the ticket charge, they force you to additionally verify the transaction by calling the credit card fraud service - Also why you can’t use Apple Pay; no notice of fraud verification until I added my credit card to my profile to charge the transaction
Ohh the FEES!!!
by Vega15_2000 on 2019/05/15 18:17
Wa way WAY TO HIGH OF FEES!
Crap
by Whiskeytango74 on 2019/05/15 17:19
Took over an hour to order tickets. Multiple tries with multiple cards. But finally got it with initial card.
Company is a bunch of grifters
by Musicalbacon on 2019/05/15 16:50
Will advertise that tickets are 20 dollars, and then force you to buy two just because they can, and slide in a bunch of extra fees so each of those 20 dollar tickets are now 50 dollars a piece. They hold live music hostage and anyone working for the company should be in jail
Website purchasing
by vsccpc1 on 2019/05/15 16:02
A bit difficult for me at first, but Wow I like it now!! Thank you!
Extremely frustrated!
by Smithmagaldi on 2019/05/15 14:18
This new system is the most frustrating ticket buying experience ever! Always tons of “errors” or “sorry another fan beat you to these tickets” then you go back in and the same tickets show available...over and over again. I really hope someone figures out how to make this system more user friendly soon!
Wizard of OZ
by icbmx on 2019/05/15 14:09
We tried 4 times to purchase tickets on the app and finally on the 5th try we were able to complete our tickets. We shall see how well our next experience goes.
Poor service
by Jnggobills on 2019/05/15 13:30
System keeps stalling, then prevents be from buying the tickets I wanted. Not letting me buy tickets and then I lost the ones I wanted. Had to buy others less desirable.
Go with Stubhub instead
by offerupsucks2 on 2019/05/15 10:16
I recently tried to purchase concert tickets, as I was ready to pay I got a notice that said “Unable to process payment, try again or use another card”. I then used another credit card and it gave me the same message. Both have funds and both had the correct info entered. I released the tickets to try and redo it again but they ended up selling. I went with Stubhub, I paid more but I got my tickets that we’re selling fast. Ticketmaster is a bunch of sh**.
Fees fees fees
by batmango66 on 2019/05/14 16:38
And more fees, ticket master has made things convenient, the issue I have is the fact that you pay nearly 50% of ticket price in fees. It’s a bit ridiculous. The app works good though, kind of surprised it’s free...
Great Apply
by Stefchu1977 on 2019/05/14 14:12
So easy an old man can do it!!
Usually works fine, recently unusable.
by socergolie575 on 2019/05/14 12:24
In the past, I have had no issues with this app. The pages load correctly, my tickets appear in my account, and I am able to browse nearby events. I recently got a new phone, and when I try to login, it gives an error "Login Error, cannot operate on account,user not logged in". No matter where I attempt to login on the app I get the same error. Without logging in I am unable to use the app at all.
Worst ticket buying experience in years
by Learning Curve on 2019/05/14 03:38
Slow, unintuitive user interface that did not work well on iOS devices. When I tried to enter my credentials It wasn’t stored in my keys, which on an has been around for years. The forgot password was slow, and I ended up locked out after too many retries. Finally, I used my wife’s account and then the address section of the address entry required a 9 digit zip, which is not a huge deal, but no other company requires that, which made me want to buy tickets elsewhere. Just a dreadful ticket-puchasing experience.
Fees shouldn’t change with price of the ticket
by shasha_natasha on 2019/05/14 02:01
This app is good but Ticketmaster’s practice of charging more based on the price of the ticket is not fair business. Shame on you, Ticketmaster.
Garbage
by scottecu on 2019/05/14 01:45
Janky, repeatedly has to be closed, reloaded. Real secure feeling giving these amateurs my credit card info.
Easy Peasy
by Jesse Fierce on 2019/05/13 20:36
App make it very convenient to order my tickets. Looking forward to a great experience
Pretty good
by shabba spankin on 2019/05/13 20:27
Pretty great for when you’re on the move but it would be even nicer if they would let you pay with Apple Pay or Similar mobile device wallet systems
Cost benefit joke
by MrWkd on 2019/05/13 13:21
For the amount we pay per ticket (service fee), 17.98 on average, it is a VERY VERY bad service. A real joke. But due to a monopolization of the market we don’t have much choice. Unless a national boycott is put in place maybe we can get some leverage. Artist should STOP using their services too. They would have more leverage.
What happened?!
by Jbellalakeside on 2019/05/13 01:15
I’ve been using your app for my theatre tickets. Well, after this last update it’s terrible. The photos are blurry. I tried to find Wicked, it wouldn’t even come up. If not fixed I will have to find a different source of buying tickets.
$13 for fees is insane.
by Beignetismydog'sname on 2019/05/12 23:18
That adds up to $55 for four tickets. If there was any other way to purchase these tickets, I would.
Needs improvement
by Arkê on 2019/05/12 21:57
Too expensive Lack of promotions Lack of discounts Service troubles Cancelation troubles with refunds
Not enough time to read all fine print.
by Collazom on 2019/05/12 19:50
Couldn’t understand insurance information
Easy
by WiseCrone on 2019/05/12 19:31
Getting my tickets. Have always been completely easy. Very satisfied customer.
Great app
by Bermeo 89 on 2019/05/12 18:44
User friendly app
Zero stars
by ClipperSE on 2019/05/12 15:42
Tried two times to get a standard ticket to a Warner Theater event—filtered out the non-standard ticket option, chose number of seats, got a hit list of about 12 options, but couldn’t select any. Tried this both thru a Facebook ad link and on my iPad app. Didn’t work. 50 tears of collecting service fees and they can’t get an app to work. THATS crazy.
TicketMaster Fees
by BeavisWood on 2019/05/12 05:03
Just call this app and service, Fees $67 in fees! Hate Ticketmaster’s monopoly and their cost and fees. Garbage!
Pick your seat
by bhagtrd on 2019/05/11 23:44
Not possible to choose the seats you want and can’t select 3 seats when there are 3 available. Very frustrating and time consuming. Kinda take what you get. Perhaps I just didn’t find the ‘select your seat’ option
Frustrating
by Arco Trash on 2019/05/11 22:56
I tried to purchase the same ticket I bought today four days ago. Your system stated that someone else had bought it. Now, today I could buy it. Strange!!¥
Cobran muchos fees
by yrethqw on 2019/05/11 22:36
Cobran mucho fees
Disappointing experience
by MightyScoot on 2019/05/11 21:31
All the signs of a poorly designed checkout experience. Had to put in my card number 5 times, screen froze several times, took nearly 10 minutes to check out. Please streamline this, it’s very annoying to buy tickets through this app
App needs to be updated
by Camm32 on 2019/05/11 20:48
Need to update your app
Worst app ever
by BeWarned! on 2019/05/11 19:53
I can’t login to my account because I’m not logged in. I’m not kidding. That’s the error message.
Impossible to get tickets! (Monsta X)
by tj_joy on 2019/03/29 22:27
Every time I have used Ticket Master has been a NIGHTMARE! Today I wanted to play it safe and let my computer and phone both sit on the page where tickets would soon be sold (I understand waiting won't necessarily change my place in queue, I simply did this to get into pre-que as quickly as possible). Keep in mind I previously put card information in for a "quicker" purchase. From 12:15pm-4:00pm I waited, and noticed I was placed in pre-que 5 minutes after my friend had been placed in line, even though I had waited on the page longer. While she has 900 people ahead, I had 2,000+. She quickly got in while I waited over 40 minutes without moving in line. Once I was finally in, with very few tickets left, I attempted to grab tickets and only encountered one issue after another. I repeatedly recieved messages starting with "Our bad".. or, "contact customer support" even though all of my card information is correct and valid! Followed by being kicked out and having to get back into queue, I eventually was no longer "valid" in line. Neither one of us left with tickets. This is the fourth time this has happened while using Ticketmaster. We will NEVER use them again.
it’s pretty good just something’s
by maria_jimin_jamzzzzzz on 2019/03/02 19:33
When u buy your tickets there so cheap and u can get really good seats and sit front and it’s so good but yesterday the BTS tickets for the love yourself:speak yourself world tour.....I was pretty mad that they did it in a Friday when we have school and at 10:00 am when we can’t get out and I was pretty mad cuz like in that class I’m in I can’t take my phone out so I was sneaking it but since I wasn’t going to buy them with my card my sister was so I didn’t get them but I was pretty mad that they had to sell them in a school day so now I have to buy them from vivid seats but the bad thing is that it cost 2 times more but I have to do what I have to do I really want to go to that concert so I’m getting my tickets from vivid seats I was also pretty sad I couldn’t get them on here but I understand that BTS got so famous and the tickets sell fast but yeah it was on a school day and I was pretty mad but it’s okay I’m getting other tickets from vivid seats either ways✌🏼😭🤷🏽‍♀️
Irritating experience
by WMM92308 on 2019/02/10 17:56
The Ticketmaster site would not allow me to purchase my tickets using my home PC, even though I was logged into my Ticketmaster account. It kept giving me an error message telling me to purchase from a laptop or mobile device. The problem I have with ordering from my phone is that the mobile application does not allow you to select the specific seat location that you want. You have to take the 4 seats (or however many you are searching for) that the system finds for you. I was wanting our seats to start on an aisle and even though the website showed the aisle seat was available, the mobile system would only give me 4 seats beginning from inside & working out toward the aisle. So lame! I understand why they want to sell the tickets in that manner, but why not put the needs of your customers first & allow the customer to dictate what seats they buy? What is the point of leaving one aisle seat open? Don’t drive people to your mobile app, where the customer has less functionality (unable to choose seats).
No way the service is 4.7 star worthy
by Qb123abc2016 on 2019/01/26 03:46
I have dealt with Ticketmaster for years...it’s hard not to if you want to attend most events. This is my first and last app purchase. Monday I purchased tickets with insurance that wouldn’t store in my wallet. Okay np. I checked the app for confirmation; no record I bought tickets. Checked my bank account, funds immediately withdrawn. Emailed. No answer. Emailed insurance company who at least responded but still haven’t received any email acknowledging my purchase. 5 days later, still confirmation of purchased tickets. Still no response to my now 2nd email. Also, my tickets, my Exact Seats are still for sale?!?! So my money has been taken and the only proof provided are my screenshots and bank statement. Nice job. My fear is heading to the event with screenshots of tickets to be told it’s no go then Ticketmaster further declining to help because it’s past the event time to cancel. I should’ve sprung for the extra money to print or have the tickets mailed or maybe, just maybe a multi billion dollar company shouldn’t be shaking me down. Bad enough the cost increased by $60 after the “fees”. Don’t. Just don’t. Or, spring for the actual paper tickets like in the old day. #madaf
Terrible App
by Piratemom16 on 2019/02/01 16:26
Ticketmaster’s app is cumbersome. There’s a glitch in the system and every event I try to buy tickets for will only allow 1 ticket even though I specify the number I need. The events are not sold out or anywhere near it!!! Little Cesar’s Arena requires purchase through Ticketmaster through 313 District Detroit app. They will not allow any paper tickets any longer. Only mobile tickets. How are we supposed to order tickets to events if we cannot get the apps to work properly??? It has to be a mobile ticket. This is absolutely ridiculous that Ticketmaster has the market on events at this arena!!!! That arena will be losing money. I’ve purchased from other venues with other apps no problem and the tickets end up in my wallet (plus the option for paper). This app is horrible. Be careful with it. I’ve known people that purchased and they were never able to retrieve their mobile tickets.
Lack of transparency frustrating
by sghhjreghiurd on 2019/04/27 20:21
I think it goes without saying that when someone wants to buy something, they want to know the price of what they’re purchasing. As Ticketmaster has evolved their platform to keep up with the likes of StubHub and seat geek, hidden fees and the required analysis to understand the actual price when searching across sites has gotten increasingly cumbersome. Why does it have to take three clicks to be able to see the actual price I’m paying? Especially when the fees vary for verified resale and standard tickets, as a consumer youre left guessing what the price is until you reach the third or fourth screen in the process. It just makes it really difficult to compare prices, and it makes it that much harder to understand what you’re really paying per ticket. While Ticketmaster is clearly relevant as a gatekeeper to many of the events we all love and want to attend, and provides valuable service, I wish they would operate in a way that was more truthful and transparent.
Ozzy Osbourne
by Tate928 on 2018/10/02 18:52
Don’t get me wrong, I love heavy metal and was an Ozzy fan back in the early 70s, I was there to buy his first album with Randy Rhodes. I saw Randy in concert @ Phoenix, Az shortly before he died. However, I didn’t pay $300 a ticket to watch Zack Wilde do a 25 minute guitar solo, nor the drummer, nor the bassist. (Alas, poor, Zack, his inefficiency and lack of elegance was there for all to see. His signature ‘twang’ was ruining every solo because he just can’t carry Randy’s jock). And Ozzy is just an old man who does not have enough energy to sing more the one song in a row. It was 1 song, 15 minutes applause, 1 song, etc. frustrating, because they crushed fairies wear boots, war pigs, and no more tears was Amazing because Zack Wilde was the guitarist on the original CD. If Zack would concentrate on performing the songs as they were originally intended he would get much more respect and be truly appreciated as one of the great guitarist of all time.
No customer service on Saturday
by Financial Advisor 2016 on 2018/01/20 14:57
What a fun experience!!! I would love to give them a ZERO star rating!!! Wasted 1 hour on a Saturday morning trying to buy a ticket!!! Whether my iPad or mobile phone I was unable to complete my purchase. Despite having my card type listed before submitting I kept getting an error, went back and re-added and then having their system freeze and not be able to complete. Can email customer service but due to high volume they have 48-72 hours to respond So you call their well hidden customer service number and go thru voice response system. Found out they have a sales line. Hung up and called that instead only to spend pointless minutes as they are closed on Saturday’s. Ticketmaster is so poor they can’t put that info on their site or at the FRONT END of their VRS??? Saving me valuable time for an event that starts in a few hours? Went back to help number. Spent even more time going thru that only to AGAIN find out those people don’t work Saturdays either. Good to know the largest ticket broker for games And concerts that primarily take place on the weekends don’t staff to help customers on the weekends. Only way I could get my TranSanction to go Thur is to download their app and save my CC info to their system. So that should get stolen any minute now. I look forward to rarely doing business with them in the future!!!!!!!!!!
Love reading whining reviews!!!
by Rscott5296 on 2019/04/09 02:31
I love coming here and reading all the stories about people sitting in que for hours and not getting tickets then complaining that resale prices are expensive and no one pays that much. I DO!!! Because I like being in pit or front row and meet and greet and early entrance even though last early entry I thought a 500lb woman was going to kill the Security gaurd in front of her so she could attack me for getting into venue an hour before everyone else. But I paid $3000 for 2 people to get pit GA and early entry. I’ve never sat in que and bought my first tickets in 1992. But I have heard about a concert I wanted to see after tickets were sold out. So as long as there’s pricks like me scalpers will continue to buy all the tickets and resale for 50 times face value. Good luck I don’t know how you get stuck in a que every time I buy tickets I get in first 5 minutes.
Never will use after this order
by Coco1010 on 2018/06/15 20:35
I will never use ticket master again. I was very misguided when I ordered my tickets. The title of the first set of tickets I ordered was titled “reserved lawn seats.” I printed out my tickets and there was a set and row number. On the ticket it says reserved lawn general admission. Below it say PLUS (+) lawn chair / fast lane. UNDER that at the very bottom it says NOT AN EVENT TICKET. It said NOTHING about not being an event ticket when i purchased them. Not until I printed out my tickets. I called customer service and the lady admitted they did not use the right title for this set of tickets. They are supposed to titled “fast lane tickets and lawn chair.” NOT “reserved lawn.” As everyone knows tickets go up every day until the even during the last week or so. Now I am stuck paying 150 for three tickets rather than 100. I am extremely upset. However I’m happy I caught the mistake before the concert. I feel extremely bad for the people who bought these tickets and haven’t realized it yet. I’m sure there is going to be some very upset people trying to get in on Saturday with their fast lane tickets.
Trash
by Spt14159 on 2018/11/06 03:42
The entire Ticketmaster scheme is pure, unadulterated garbage. In a true free market, they would wither and crumble, but because they managed to corner the market on all major ticket sales, people who want entertainment have no choice but to deal with them. I imagine their entire board gets together on major ticket drop days to talk about the peasants they are scamming. You belong in the sewer with all the other refuse, Ticketmaster. If you were a person I would train Rocky-style every day just to gain the strength to throw you straight into the sun. They release “presale” or “verified” tickets to more people than their app and website can handle and then are overwhelmed by traffic and provide no support. It took me over two hours today to purchase tickets because the app would just sit and time out instead of processing my credit card. This has happened before and I understand there are certain shows with high demand but honestly? Get it together. If you’re going to charge such exorbitant fees, direct some of them to network stability or whatever the heck you nerds call it.
Worst App ever!
by amb49 on 2019/03/23 12:11
I bought 4 tickets months ago. I had opted for digital tickets. The day before the event, life happened, and we were not going to be able to go with the other couple. No, my friends did want to get the app for a “transfer.” I told them I’d see if I could print the tickets. I searched the app, and the notes looked fairly straight forward. WRONG!!! I had to hunt for each button, then it took me to a page with no buttons. NO BACK, NO NEXT, NOTHING! I had to start all over. When I finally got to the page (after 3 attempts) with the tickets, there was no “print” button. I tried to find it, and guess what, I had to start all over again - hunting for the right buttons, 4th attempt! After 45 minutes or so, I found the tickets again. This time I took a screen shot of each ticket. One of the instructions on the ticket said you must present the entire page. I printed them and now I am hoping our friends are able to enter the theater with these tickets. In the future, I will go directly to the box office, if possible, not Ticketmaster.
Ticketmaster scared me so bad!
by AshBabe4599 on 2018/09/07 10:03
I had 4 tickets transferred to me a couple days ago and everything went perfectly fine. I checked my account an hour ago and seen that my tickets were voided and it said that I had 0 tickets. I was freaking out so bad, I was crying because I paid a lot of money for the tickets and been trying to get them for months. They are for my boyfriend and his sisters and I which are die hard fans and they are a surprise gift for my boyfriends birthday... well I thought maybe if I logged out and logged back in, my tickets will be back, wrong. So I tried turning off and on my phone, wrong. I tried deleting the app and getting it back wrong. After half an hour of having a panick attack, I was off the app for a couple min, then I seen my tickets were back. I don’t know why they were saying it was voided but it was a very scary experience. I just hope nothing wrong like That happens again and I’m able to go to the concert with no problem
Great idea, but it doesn’t work.
by aconibel on 2018/09/21 01:55
The app is useful about half of the time. I’ve learned the hard way that I either need to download my tickets to a .pdf reader app and save them on my phone/iCloud, carry a laptop with me or print my tickets on paper, because if I rely solely on the app to get me into an event that I’ve paid good money for and don’t have a back-up plan, I will have a hell of a time getting into that event because the tickets don’t always show up in “My Events” and there isn’t another option to view my orders within the app. Even on the website, I have to click on “My Orders” to view my tickets for upcoming shows/events. Otherwise, it just shows me a notice saying, “You haven’t purchased tickets for any upcoming events.” 🤯🤯🤯😤😤😤 Please fix this! Dealing with Ticketmaster is almost always a headache anyway. Might as well make something about it easier for customers to navigate, right?
Awful!!!!
by fudge7619 on 2018/08/31 02:22
Used to never have a problem but... I bought tickets to a Detroit Lions game on my Ticketmaster account but I used my boyfriends credit card. Ticketmaster charged the card but later I got an email that “something went wrong and you do not have these tickets.” I called customer service and they said the card was fraudulent. It wasn’t but they suggested maybe it was because it was my account and my boyfriend’s card. I tried ordering the same tickets the next day using my credit card (mind you that I’m buying 4 tickets and they’re good ones so it’s just over $2000). They charge my card (money comes out of my account) but the app says your purchase was not complete. I again call customer service and they tell me that my card is fraudulent. It is not. I called my bank and asked about the charge and they tell me it went through and Ticketmaster wouldn’t be able to automatically determine if my card was fraudulent without calling the bank to see if it was flagged. They didn’t.🙄 I ask how I can buy the tickets when they keep saying all of the cards I use are fraudulent. ....they recommended that I use a 3rd card or buy them from the venue (which is about 300 miles away). We each ultimately got our money back after 4 days of them holding the money but no tickets and apparently no way of buying them either. There was a 3rd incident but I will spare you the details. WILL NOT USE AGAIN!! -former happy customer
Sign on and password
by EJD33333 on 2018/04/20 15:47
Today I tried to buy tickets from my computer. My email and my password were saved. On three attempts I tried to get in and asked for an updated password to be sent to my email. Three emails did not come and then my account was “locked“. That email came through telling me that my account was locked. None of the three that and they did not go to my junk mail. Then I was on the phone for about 10 minutes waiting to talk to a customer person. He informed me that Ticketmaster likes to use Google Chrome. I use Safari on my Mac. He also said that they preferred to use mobile apps. Maybe everybody in the world knows these things but it delayed me 40 minutes getting my tickets. Maybe I could I gotten better seats I don’t know. But I give them a rating of two because of these inconveniences when I was already signed up with them and had what I thought was of functional account. I was so wrong!!
Website spinning forever
by Netti123xyz on 2018/12/07 19:04
I got a notice -yay!- that Queen tix on sale and click here to get online. So I did- I am 2000+ in line, but they will let me know when I’m next. So I wait about 40 mins and now my turn. I click on some seats. ($95)Then I sit and spin for 20 mins. It never comes up, so I back arrow, new sets of seats pop up (which actually looked better) so I click on new seats. I spin for over an hour! I look at my phone, still spinning, look again , it’s like it’s at home page. Ugh! So now I have to start all over and now the only tix available are ones behind the stage ($59) and ones that are like $500 bucks, so of course I pick the cheapos . At least I got tickets but I’m totally bummed I got booted out and lost the better seats I wanted. There are some nice features with the wait in line thing etc and if it would have worked like I hoped I would’ve given you 5 stars. But since I got booted after waiting over an hour you’re getting 2.
Lost tickets I wanted
by hpluseleven on 2019/05/01 18:02
Unhappy about the way the app worked. Had GREAT seats on the hook, all signed in ready to pay for some reason app made me sign in again even though I was already signed in, then it said sorry some glitch couldn’t go through to purchase try again so I went back tried to buy same tickets and I got the message sorry, someone else just bought those tickets. I then purchased other tickets, same price but seats not as good. I am very disappointed, apps are supposed to make things easier but It was just frustrating. The service charges this company is charging are high so I expect GOOD service and an app that works properly. I continued on because I REALLY wanted to go to this event and Ticketmaster is where these tickets are available but in the future I will avoid using Ticketmaster because this experience was sooooo frustrating. When you have to spend a ridiculous amount of money for tickets you should be able to expect impeccable service.
The worst
by Qu4ntumZero on 2018/11/10 21:45
Quite easily the worst experience I’ve ever had trying to get a ticket to something. Ticketmaster apparently partners with a ton of other team specific ticket sites, even plastering their logo on the pages stating it’s powered by them, yet has next to no actual connection to them. The current process of redeeming or accepting a transferred ticket leads to a dead end telling you your account doesn’t exist and never prompts you or tells you, that you are now on a completely new site that requires a brand new account. Customer service won’t help you because that’s “insert team websites” problem now. I’ve now had to create multiple accounts, and in order to redeem a “Ticketmaster” ticket on my phone, use Apple wallet or Google pay and NOT the Ticketmaster app or any of its services. Keep in mind every link they send you redirects you to their stuff, none of which actually let you do anything with these tickets. Unbelievably horrible and will NEVER use this garbage again.
HELLO...?!?
by mr. sad service on 2019/02/02 18:39
I tried to get a phone number to speak to a representative over the phone for a half hour but was unable to find anything but the general phone number given to everyone. When I called this number I was told by a machine that all representatives were busy and then disconnected. I called back but was again hung up on. I was forced to their automated system which COULD NOT ANSWER ANY OF MY QUESTIONS. If I have a disability, or need wheelchair seating, or have pancreatic cancer and needed to talk to someone who could have better assisted me it would have HELPED if I had a phone # that I could have called to receive that assistance. Your automated system is easy to navigate & that’s why I gave you 4 stars but you would have had 5 stars if I could have spoken to a rep with my questions & concerns. Unsatisfactory....
So Many Problems
by nickname743 on 2019/03/24 00:41
I was trying to get a ticket and I was on before tickets went on sale, waiting. They were all sold out immediately, I didn’t even get a chance in the front sections of the theatre. I kept touching a section on the map that was blue, meaning there were seats available, and it would immediately turn black, meaning zero seats available. There is no refresh option. You have to leave the view and come back in. Then it shows the same available sections, and they go black immediately just like they did before. You can view your ticket and see what section you are in, but in order to see where that is on the map you have to go back to the event info. I try to go back later in the day to see if there are any better tickets available and the app thinks I’m a bot! And blocks me from using the app! All because I moved too quickly between pages. But apparently it doesn’t catch the ACTUAL bots and stop the scalpers who are reselling the tickets 2 mins after sales open for more than 3x the price. ($200 tickets going for $750!!) This was such a stressful and frustrating experience. I just want some good seats for a concert I’ve been really looking forward to. Also, the app doesn’t show any pictures of the theatre, which I think it should. It just has a colored map, which doesn’t even have labels for the rows.
Panic over Panic! At the Disco
by Literallytherearenonicknames on 2019/02/01 22:30
I LOVE TICKET MASTER. Seriously, I bought tickets from the in June for the panic! At the disco tour, and then the week of the concert the polar vortex came in. Highways got shut down with no way for me to get there and with -20 degrees predicted and my college shut down for the entire week by the time the concert was set to preform it was EXTREMELY unsafe for me and my friend to go. I gave there customer service a call and the lady was super sweet about the entire thing and gave me a full refund on the tickets and advised me to stay safe instead of risking it. Seriously amazing, it made me feel so much better I wasn’t 100$ out even though I was super bummed to not go, it’s nice to know they care about there customers! 5 stars all the way!!
Nightmare!
by ih8TM! on 2017/09/18 15:18
They flagged my purchase as fraud which it wasn't. The say to contact customer service but the message doesn't give a phone number to call. After searching online for 20 minutes to find a number - I spent 10 minutes trying to get a person. By the time I would have gotten someone - the offices were closed. Could have been resolved by giving a phone number. Then I call the next day and customer service couldn't tell me about why it was fraud so I had to call the fraud department (since they couldn't transfer me!). Fraud should have never happened since I bought tickets online for this amount last year too. So I asked to repurchase the tickets. I'm told they are no longer available. So I go to look for seats on their app - and they ARE showing as available. I'm laying over $130 in fees and after all this headache - no offers to at least credit some of the fees for their crappy service.
Terrible Experience!
by jtintc on 2019/03/03 16:23
I downloaded the Ticketmaster app to try & purchase tickets for the BTS concert at the Rosebowl. Perhaps it was because this event was in high demand, but I have never had such a disappointing & frustrating experience ever using an app. The app was easy to understand. However it fell short in the following areas: 1. The “queue” was not well represented. I waited for 90 minutes with “2000+ people” ahead of me, to go to “383”, to “38” to “1” in a matter of 3 minutes. 2. Multiple people can “select” a seat at the same time. I selected 3 seats & when it hit “Buy Now”, I received another message saying someone beat me to these seats. Please make another selection. Ridiculous. 3. You can’t buy a set of seats if it leaves one seat by itself. I selected 3 seats, & when hit “Buy Now”, I received another message saying that I needed to leave at least two seats together. Please make another selection. 4. For a high demand venue, the checkout process has bugs. After selecting “Buy Now” for my seats, the app went into a queuing mode for 7 minutes & then crashed, bringing me back to the main page. By then all the seats were sold out. I hope that on a normal day for a normal event, the app works better. This was my first experience with the Ticketmaster app. Also my last. I deleted the app. I’ll probably stick to buying tickets from Barry’s or Stubhub.
Wish it had competition..
by Appleisstupid2999 on 2018/07/20 19:28
It unfortunately seems like ticketmaster is the only way to buy original concert tickets online so they can do whatever they want. Yea you can buy tickets through the app (if it works) so it serves its purpose but its definitely not here for the fans. The app always locks up whenever anything important is going on like ticket releases and the fan ticket opportunity is a huge bust. I got told I was on the waiting list for a presale but an hour after it goes on presale theres already hundreds of tickets for resale for outrageous prices. I try to do the regular sale but of course it either locks up or only shows the resale tickets trying to mislead people. Anyways I probably wont get my tickets since tickemaster has a monopoly on original tickets and it allows so many resellers to scam the fans.
Bots ruining it for everyone
by T-Lou on 2019/04/01 01:09
I really don’t understand how the second tickets go on sale they already have the tickets for sale on Stub hub- Low Life scum is making money off cheating the true fans. How can you claim you can’t stop it? It’s easy if you turn around and sell your tickets the second after you buy them your order is cancelled. If you are not a person with a ticket master account who uses there tickets should be a red flag. I love going to concerts but how can I afford to pay thousands of dollars for a ticket that should of cost 175 so some scum bag can profit off of me. It cheats the artist and the fans. But Ticketmaster gets to double dip by recharging that ridiculous convenience fee which is why you guys probably don’t stop it. I really hope the verified fan program starts to work because we are in desperate need of fixing this problem and StubHub and Ticketmaster marketplace don’t do anything that contribute to the problem.
Screwed me over
by Kswaswa on 2019/03/01 19:59
I tried to get tix for this comedian for her thurs show on ticketmaster - i joined the queue and waited 20 min and tried to check out with like 20 different seats. Every time it said "sorry something went wrong". So i quit the app, turned off wifi, and got back in the queue, waited 10 more min, and there were only single tix. Now sold out. So i settled for sat although i have a weekend long music fest i got tix to. I called customer service and the guy was so uninformed and rude - and he said theres no way they could compensate me, not even refunding my card $20 for the severe inconvenience. Every other company gives me something for that big of a mess up, and a huge bug in their app caused me to miss an evening of a music festival i already paid for. Everything was fine up until now, but my mother had the same and worse experience with her rolling stones tix. Their queue system and app is awful. Never rely on it for a popular show.
After admitted the app has a glitch it’s on customer to resolve the issue
by MyOpinion100 on 2018/11/10 16:16
I purchased the book plus event bundle, however, I never received the email to download and confirm my mailing address to receive the book. I contact the distributor Ticketmaster is using , my name is not on the list despite having confirmation of purchasing the book. I then called Ticketmaster, they said there was glitch for mobile orders and we could not get the email to submit our mailing address. Now, I’m stuck coordinating between three different parties to get a book that I paid for in advance of the event. More importantly, still trying to get my name and address added to the list... Vendor: ”Ticketmaster has to tell us to add you” I have no way of getting a person to confirm and connect the promoter, distributor and Ticketmaster to ensure my name is added to the list and I receive my book, all because I ordered via the mobile app. 😢😔🤬
Adding a credit card
by picky!?! on 2017/11/18 13:07
While placing my order, I got to the part where payment is to be made. I wanted to pay with one card, but noticed that one of my other credit cards needed to be updated (not the one I wanted to pay with). Well I was updating the old credit card, wanted to save the current information, but would not let me, was only letting me update and pay. So I went back to the credit cards and paid with the one I wanted to. There should be an option right there that you can update your information then choose which credit card you would like. So I’m sure I’ll have to log back in and then update, just an inconvenience when it could have been done right there and then. Thanks
Overall good experience
by Swolga on 2017/11/18 02:42
Overall good experience! One thing that would have made it better would be if they accepted Apple Pay. Picture this: it’s 4 am, you decided to go find tickets for that thing you want to go to but are on the fence about. You put the tickets in your shopping cart, you’re about to check out, and the dreaded section asking you for your credit card information pops up. Now, it’s 4 am. Who’s going to want to get out of their bed to get their wallet to put their card information in to order the tickets? How amazing would it be if I could just use the wallet on my phone. But it’s 4 am and I can’t do that. Guess I’ll just go back to bed and maybe order the tickets a different day if I remember to...
Now I’m out price the cost of a ticket
by Fuchsfam on 2018/07/23 03:49
I would just like to state how unsatisfied I am with the quality of your app. I’m out double the price of a ticket because your app can’t register whether or not I had scanned my ticket. Me and a few of my friends a couple weeks prior had bought a 4 pack of tickets but our plans had changed and I ended up coming in with my girlfriend (a separate time of entry as them) so a week before I had them send me my ticket through your app which we had purchased the tickets through (this means of sending was easily promoted and shown as an option) and when I arrived to the concert I was turned away as my ticket was already supposedly claimed despite me never entering the concert. If it weren’t for me having my debit card I’d have been out the whole night and either way I’m out an extra $45 because your app could not function properly. Very dissatisfied.
Ticketmaster is an absolute disappointment
by Unhappy Yoo on 2018/05/08 03:58
I’ve read horrible reviews about Ticketmaster, and I didn’t believe it until I experienced it myself. They prey on fans who want nothing more than to attend a concert of artists they’ve always dreamed of seeing. Recently I was waiting for my favorite artist’s tickets to go on sale; when I finally got to choose what level tickets I wanted to purchase, it took me to their official platinum seats. Thinking I was purchasing the original $100 tickets, it charged me a ridiculous $550 per ticket. Something that should’ve costed $200 cost me $1100!!! These tickets were non refundable, not allowed for resale, and not exchangeable!! Do not EVER purchase a platinum ticket from Ticketmaster!!! I called the customer service line who were of no help and very rude. I’m incredibly disappointed and want to warn others of my experience, so no one makes the same expensive mistake I made.
Convenience charges
by FreakyVereeke on 2018/04/01 00:45
I find it to be disgusting and criminal how much you guys charge in “service” and “convenience” charges. Over 20 dollars per ticket and a total over 40 dollars in unnecessary fees. I can understand your company needs to make money as well but for simply printing and mailing a ticket or even worse off allowing us to print at home... I can’t imagine how much profit your company makes. I can’t imagine your platform and website makes quite a bit off of advertising as well. Make us watch an ad before purchasing our tickets and cut our stupid fees down. Advertising companies could probably pay you a lot as well. But probably not as much as the unreasonable 20 dollars in fees. Or maybe take a percentage of the tickets overall price. For some events your convenience charge is almost as much as the artist is charging for their ticket. Something needs to change.
Will not use again
by >:///// on 2019/03/03 17:55
Wanted to buy tickets for a big concert and waited for them to go on sale. Before they want on sale I entered the pre-queue and once the sale started was randomly placed behind thousands of other people. After waiting in the queue for 1.5 hrs I was finally allowed in to buy tickets and there was basically nothing left. I tried to grab the one of the seats from the handful remaining but on every single one got an error message that said the seats were not available. I gave up and ended up buying tickets from a different sight with ease, after so much wasted time and stress. I deleted my card info and then deleted the app and later my card was charged for $90+ even though I had not purchased anything. I checked the account and no tickets or sales were listed. Bogus charge. Will be disputing with the bank and NEVER using the Ticketmaster service again.
Love Ticketmaster but do not buy the insurance!!!!!
by DebraRock on 2018/05/07 20:13
We have used Ticketmaster/live nation for years. Decided this year when traveling to Nashville from New Jersey to get tickets for a show that I would buy the insurance after clarifying with the agent that if we were unable to go on the trip due to am explained family issue we would be reimbursed. Unfortunately the time came and we were unable to travel. I called the insurance company and sent in all of the paperwork and was declined. Their answer had nothing to do with the reason why we couldn’t go. It is a scam no one gets back to you no one wants to work with you don’t waste your time or money!!!!!
Needs lots of work
by Antron33 on 2018/05/18 14:59
Ok, where to start. I signed up for email/text reminders of when tickets went on sale. I knew when they went on sale but signed up anyway. My transaction was “ended” for no apparent reason, my time was not even close to expiring. Then after retrying same precedure, it kept saying there was an error and not allowing to purchase tickets. I tried on a different computer, same results. I then tried the phone ordering process. Live sales people lines were completely busy so I tried the automated line. Wow, totally useless. Tickets went on sale at 10am. At 10:51, I get my text/email reminder, 51 minutes late. I then tried to buy tickets through the “reminder”. Another failure. I tried one last time through the app and it worked. Yeah, I got tickets but they would have been much better seats had Ticketmaster’s system worked as it was intended.
Terrible
by Jdot Carter on 2018/04/18 14:34
I tried several times yesterday to buy tickets to the Jill Scott concert in Charlotte, North Carolina. The first time I tried to purchase resale tickets the transaction timed out. I then tried four more times, and the website kept telling me that I didn’t take my card. I went to check my credit card, and Ticketmaster had maxed out my credit card with the transactions but never gave me tickets. I called Ticketmaster several times to understand where my tickets were and they claimed the card was never approved - the bank showed all 4 transactions as approved on their side. The bank voided the transactions, but I when I went back later that night to try again, the tickets are now double what I tried to pay for earlier that day. It took two tries today to buy a pair of non-resell tickets; not to mention my bank assuming the charges were fraud. I am more than upset!!!
Waste of time
by aarnold226 on 2018/02/16 17:30
As others have stated before, Ticketmaster is a joke. As a general public consumer you will probably never get tickets to a big event or concert through Ticketmaster. I’ve been using Ticketmaster for years and am hardly ever successful in finding a ticket to big event. I’m always prompt at being logged in at 10AM on the day the tickets are released, but they are always sold out. All of the big events sell out within seconds and the app is slow (not that the website does much better). By the time it is done searching the events are sold out. But, ironically, before the sale starts the tickets are already on sale through third party sites at 2 to 3 Times the original price (if not more). The average person will never win while this continues to be the norm. But hey, Ticketmaster doesn’t care who buys their tickets as long as they continue to make a profit.
Be careful when there’s an error to purchases
by Kou_Loonies on 2019/04/11 00:31
I was trying to buy two tickets to a comedy show. As I put in my card information and tried to submit my purchase, it said there was an error and told me to try again. So I went back and tried it again. The second time after submitting my purchase for the 2 tickets, it went through successfully. A few days later, I found out I was charged two different transactions for my 2 tickets, when I went to the app to check, it showed me having 4 tickets. So I found out I was charged for 4 tickets when I only submitted to buying 2. I contacted their representative through their online chat and the rep just told me it’s a no refund ticket and left. So now I’m left with 2 extra ticket they charged me for because there was a glitch or error to their system.. worst experience I’ve had..
Froze
by djp603 on 2019/02/08 15:34
I signed on a few minutes before the time and got in line for when the tickets went on sale. I immediately picked 2 tickets and then it said my tickets were replaced because someone else got those. Ok. But when I put them in my cart my phone was spinning for about 10 minutes. I didn’t want to refresh because I didn’t want to start over and lose those tickets. After about 13 minutes of spinning I refreshed and started over. The spinning started again. Waited.... after 10 minutes refreshed again! My seats kept getting worse of course. I signed on before 10 and finally got the sale to go through 30 minutes later. Of course the tickets weren’t as good as my 1, 2, or 3rd group that i had picked. Maybe they should fix that issue.
GO TO VIVIDSEATS OR GEEKSEATS!
by LadyJ92413 on 2018/07/29 18:19
NEVER USING TICKETMASTER AGAIN. I ended up buying three tickets to a concert I wanted to in a different location because I figure when I type in “rob zombie at jiffy lube live” that my search results will be just that. NOT FOR NEW JERSEY. So if I call and I’m like “hey there was a mistake, I just want a refund so I can purchase the tickets I wanted at a location closer to me” I shouldn’t hear that I can’t get a refund because the tickets aren’t being refunded, I shouldn’t hear that I can’t exchange/transfer them and that my best option is for them to be resold, AND THEN NOT HAVE AN OPTION TO EVEN RESELL THEM ON THE SITE. Completely upset with the fact that the tickets being sold are non-refundable because the venue “isn’t refunding them at this time” If it was possible to rate this site with no stars and still able to write a review, Ticketmaster wouldn’t even be getting one star from me.
Poor Website, Poor Customer Servixe
by PcolaJack on 2018/03/17 00:14
I can basically say “Ditto” to the January 20th review! Everytime that I have tried to buy tickets for a pre-sale OR event that just opened up for general sales...the website is Always So Slow, It will NOT allow you to see the Seat selection and when you’re checking out and IF u want to use American Express membership rewards to Pay for the tickets-the site Always just kicks me off the site..like you closed the window. It is PITIFUL for a ticket sales business as large and that has been around as long as Ticketmaster has to have such a flawed website! Very frustrated!
Ticketmaster or TicketNOT ?
by eMichael000 on 2019/03/28 17:30
My first experience with Ticketmaster has been lackluster at best. I purchased tickets with the mobile app, and somehow 2 of the 7 seats I selected were left off the purchase. I tried purchase the 2 additional seats, but was denied as 1 seat would have been left alone. I called Ticketmaster to purchase the additional tickets over the phone, but could not reach a person over the course of 4 days. I was redirected to their automated system, but it kept stating the event was not available for purchase. Eventually, I contacted a customer service rep who stated that their system does not allow purchases that will leave a single straggler seat. He could not account for why the automated system stated the event was not yet available for purchase. He also could not facilitate a purchase to resolve the issue. Ticketmaster is more like TicketNOT.
Worst Ticket Experience
by Lizziv89 on 2019/01/20 04:40
I bought tickets online for an event and only had three options to receive the tickets: download this crappy app, pay to have them mailed to me, or pick them up at will call. I decided to try the app and the experience was horrible. The app takes way too long to load (I thought the app had crashed because it stuck on the blue screen so long). The tickets did not have enough information about the event - it said we could park at 4pm but neglected to mention that we could not get into the stadium until 6:05 pm. We were stuck standing outside in 1*F weather for over 30 minutes until they opened the arena. And, as a bonus, my phone died while standing in line to get in so there was no way to scan the tickets! All around F- experience. Will be looking for alternatives next time I attend any event.
Difficult Football Stadium Interface
by Tlovinge on 2019/01/06 21:10
Make the interface better you money hungry slouches!! The filter option for pricing is screwed up. For example, when you want to search for tickets $500-$700 it will only allow you to change the minimum, but when you input $700 for the maximum it will change it to something like $289+ resulting in all higher priced tickets being shown. So basically the only way you can hide the higher priced tickets is if you except the maximum they suggest, which in this case is $289+. It doesn’t do this on the web browser, but when on an iPad it makes you us the app. The app needs a lot of work!
FRUSTRATING
by minturnco on 2019/01/26 16:54
I signed up for fan verified presale, got in line 10 minutes before the on sale time, got in the q and it still took 42 minutes to get tickets. Every time I would select tickets the system would tell me another fan got them and then the system would offer me different seats. If I selected buy, I got this endless blue circle and then a pardon us a system error occurred message. This same situation occurred the last 3 times I went to buy tickets. When I purchased Elton John tickets the system told me an error occurred and my seats were released when in fact I was charged for them. I love going to see shows and Ticketmaster keeps installing new procedures to protect fans but it’s not working. I only purchase through Ticketmaster when I feel like I have to. It’s been a long time since I’ve had a good experience with TM.
Rip off!
by 🏃 Shuffling on 2018/07/20 18:11
This app screwed me and my father over at The twenty one pilots Banditø Tour presale. Tickets go on public sale today at 10:00 am local time. Anyone...don’t use the app! It will be stuck on the loading screen for hours on end and you will miss the tickets! To get tickets right away you need to be on the website before they go on sale AND need to be on a computer. I hope any other tøp fans get to get the tickets to our boys’ show!! ||-// Edit: I got tickets but through a resell source that costed me 300 bucks a piece! They use a stupid line system that puts you in a random place in “line” no matter how long you were waiting. Don’t waste your time...go to a third party like stubhub or live nation! It will cost you more but I got 5 pit tickets for 300 bucks each...when if I bought them at Ticketmaster I would’ve gotten crappy balcony seats!
Fan club presale Keith Urban
by jsjtx on 2019/04/17 21:30
I assume there were technical difficulties on this presale today as there wasn’t the normal waiting room screen when it began. After 90 minutes still nothing different. Didn’t get any kind of notification in the app until sometime around 2pm and no update as to what was going on other than friends who had posted on social media fan club. Finally able to buy tickets at 4pm. $100 price difference from GA pit to actual seats was shocking. This has been a difficult process to get tickets today. If there was a way to avoid Ticketmaster I would. Every ticket purchase is difficult and what should be a 10 minute process turns into hours. Today was worse than the George Strait Fort Worth presales. At least on that one the venue provided information, some communication would be nice.
nope
by knghyn on 2019/05/11 05:19
used to be a really big fan of ticketmaster, but not so much anymore! the process to buying taeyang, eric nam, and day6 concert tickets went by a breeze! but ever since they started with their waiting queue and the stupid line thing, its been IMPOSSIBLE for me to get tickets to ANYWHERE else. i logged in fifteen minutes before sales for a stray kids concert but got pushed back behind 2000+ people. after thirty minutes, i got through but the tickets were all GONE! today, twice tickets went on sale and a friend of mine got REALLY good seats only to get an email saying his order didnt go through for the tickets even though he went THROUGH the process, input his card information, and got a CONFIRMATION email saying the order went through. i dont know whats going on, but ticketmaster has to get their act together lol.
Rating Trends
1961,1656,0,4455,0,6207,0,0,0,9812,0,0,6576,3131,1799,1423,1486,1614,1802,3096,2004,1566,1223,679,0,4147,0,4323,1438,0,2707,0,3319,0,4837,1622,0,2192,1352,0,4922,2323,1581,1750,1690,713,0,0,7534,1242,1042,1008,1289,1567,1848,1688,1040,874,1058,0,2606,2268,1620,1214,0,1993,1488,0,3294,0,2630,0,2154,0,2741,2159,1745,1259,1006,0,2451,0,3455,1517,0,1971,0,2026,1168,0
All Versions
4.0
1,037,883 total
 5
875,024
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105,976
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28,033
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8,075
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20,775
Current Version (1.56.0)
5.0
981,010 total
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828,899
 4
100,000
 3
26,583
 2
7,531
 1
17,997
Version History
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Search Visibility
App name
Ticketmaster
Description
Ticketmaster gives you access to millions of live events and makes it easy to buy, sell, and get in - so you can get on with making memories that last. We are the Official Ticketing Partner of the NFL, NBA, NHL, and USTA. Add in our exclusive partnerships with thousands of venues, artists, and theater tours and shopping with Ticketmaster gives you unparalleled access to the most memorable live events worldwide. Ticket management at your fingertips. You’re always just a few clicks away from securing the perfect seats to the events you love. BUY SIMPLY - Search millions of events and get real-time updates as new listings go live. - Use interactive 3-D venue maps and see your seat view before you buy. CHANGE OF PLANS? - List your tickets on our trusted resale marketplace and sell to other fans. - Transfer your seats to friends and family for free. PROTECT YOURSELF FROM SCALPERS - Avoid forgeries “similar location” seats with Verified Tickets. The seats you buy the seats you’ll sit in and backed by our 100% guarantee. YOUR PHONE IS YOUR TICKET - Scan into your events with the app or upload your seats to Apple Wallet (mobile-entry events only). - See all your event info in one convenient place. NEVER MISS OUT ON AN EVENT - Get alerts about your favorite events, artists, and venues. Download the ticketmaster app and go live. REACH OUT TO US Website: www.ticketmaster.com Twitter: www.twitter.com/ticketmaster Instagram: www.instagram.com/ticketmaster Facebook: www.facebook.com/ticketmaster
Worst app ever!
by All people 5555 on 2019/05/25 04:08
Worst App ever!!!
Got my pit tickets for Ghost, Baby!!
by Jon Anthony Ramon on 2019/05/25 03:50
Woooooo!
Viewing barcode
by @mungetpaolo on 2019/05/24 22:02
I had a hard time viewing the barcode of my ticket the last time I used the app. I don’t know whether it’s my phone that is the problem. Any suggestions will be appreciated.
Buggy
by Fairyappgirl on 2019/05/24 21:10
Doesn’t auto fill passwords or personal info, and is horrible to use on a phone.
?
by rtftdf on 2019/05/24 10:13
It showed me I would my total before paying was $32 once I paid it told me I paid $44 why would you guys do that ?
Scam
by HateTM on 2019/05/24 00:43
Once again, I am forced to use Ticketmaster and once again I cannot believe what a scam it is. I started out buying tickets that were $39 then suddenly when I went to check out, the price had jumped to $57, add on the extremely excessive fee per ticket and all the other fees and my price went from around $80 for two tickets to $150. What exactly are their fees for? They don’t need many employees, the tickets are all mobile-no paper, ink, stamps, envelopes, or employees to mail them. Yet every year the fees go higher and higher. I really wish venues would stop using this sorry excuse for a company.
Purchasing thru ticket master
by Ponobaby on 2019/05/23 20:30
I hate using this Ticket Master to purchas my tickets. It wouldn’t let me use my desk top and it took me another 20 mins to download and st up this app
So easy
by Girl scout girl on 2019/05/23 20:14
It’s so easy to buy tickets!
Love it!
by Patriotsrule76 instagram on 2019/05/23 17:55
Nice place to have shows posted and it’s convenient to have my tickets mobeling there on my phone!
Slow, glitches and freezes
by I do not have one. on 2019/05/23 13:22
This app is really glitchy and freezes up. I had to re-enter my info three times because it kept freezing. It also says “select a delivery option” and they only offer one option which is preselected. For $60 ticket “service fee” you’d think they’d provide better “service” and create a better app!
Fees
by RyllTim on 2019/05/23 12:30
The fees per ticket are ridiculous but here I am paying them so the joke is on me.
Super Klunky app and fees are outrageous
by Bownarrowgal on 2019/05/23 02:21
We need more options beyond ticketmaster- too much of a monopoly
Can’t sign in
by kohder on 2019/05/23 01:04
Trying to check my tickets with this app. I try to sign in by tapping the “Sign In” button. Get an error dialog saying, “Cannot operate on account, user not logged in.” Duh, that’s what I am trying to do!
Excellent
by Willims82 on 2019/05/22 19:56
Excellent and Faster
Easy and quick
by J Myles on 2019/05/22 15:21
Could see the seats. Quick and easy to access. Make sure no other apps are open cause they might interrupt your process. Got my ticket reasonably price. Good seats! Thumbs up!!
App is cumbersome
by GFY 1120 on 2019/05/22 04:38
App is very cumbersome. When fields have the correct information added to them, they still want the information entered again and again. Terrible.
difficult to buy
by zazueeeeeee on 2019/05/22 04:33
we are a family of 5 and I can not buy the total tickets
Terrible customer service.
by jacob6321 on 2019/05/22 01:53
I purchased tickets through Ticketmaster just to find out I had a 3rd party app to get the tickets but the thing is the tickets where never delivered to the online app. The whole day of the concert I tried to get in contact with Ticketmaster for help with no luck. I ended up having to buy tickets at the concert which were a lot worse seats that what I had bought on Ticketmaster. I reached out to Ticketmaster twice now through email to try and get a refund with no response.
Like it 👍👍👍👍👍👍👍
by mrboiiz on 2019/05/22 01:29
Like it👍👍👍👍👍👍👍👍
Poor Service
by Chadtain on 2019/05/21 17:22
I have tried multiple times to order tickets with an account on computer, I pad and I phone. Finnaly downloaded App on Iphone. When I tried to buy tickets, I was not able to purchase with Master Card. I tried and tried. Each time entering correct info. I was timed out. Then I used AE and still had trouble, but finally got ticket confirmation. I have spent more than an hour trying to order! Worse site that I have ever used!
Frustrating
by experimentof1 on 2019/05/21 16:34
I couldn’t delete some of the seats without starting over and losing my spot in the pre-sale queue. I couldn’t buy a parking ticket at the same time as buying my concert ticket. It didn’t show me what seats I would have in the row. Seats in some sections appeared on my phone but did not appear on my laptop as available. When I switched back to the phone they were suddenly available again. There’s probably other things that were frustrating that I can’t remember at the moment.
Worst Update Ever
by 88 Keyz on 2019/05/21 01:51
I gave up and deleted the app. I don’t appreciate being forced to enter a location before I can even open the app to see events I have already bought tickets for. Then it doesn’t allow me to login. Horrible!
App freezes constantly
by Hotsdog on 2019/05/21 01:20
Very unreliable, takes forever to load and feeezes
Less options in app
by ewdgfghgdefgbhi on 2019/05/21 00:10
Hard to find tickets when using the app compared to the website. There are less options for searching in the app...
Fix the favorites
by Mpimpy on 2019/05/20 03:03
The beat feature of the app used to be the favorites and a list of my favorite acts was automatically curated. Now it just tells me to add favorites over and over even though I already have hundreds of artists, teams and venues. Please fix this, so Ticketmaster goes back to being my preferred app for ticket purchases
Ease of use
by msluluu on 2019/05/19 23:13
We always go through TicketMaster for our concert tickets. Ease of use and notifications are great!
No choice, no seating chart
by Szia05 on 2019/05/19 21:59
I didn’t have a choice of actual seats, just rows, and there wasn’t a seating chart I could look at first. It also kept kicking me off even though I have purchased many tickets through Ticketmaster before. It was a frustrating process this time.
No options for ticket delivery
by Achilles500 on 2019/05/19 20:23
It asked for delivery but only offered mobile????
Terrible app
by Dunnkin on 2019/05/19 19:39
Worst app I’ve been on and promise never to use again
SSSSSLLLLOOOOWWWW
by Anomaly1 on 2019/05/18 20:37
Took so long to get tickets, it timed out and locked up the seats I wanted. Would have taken less time to drive the 27 miles to the venue.
Fees are way too high!
by KerCam1117 on 2019/05/18 20:09
The fees to buy ticket master tickets are ridiculously high. Sometimes more than the actual ticket. So frustrating.
Green man Rockin
by Greenest Man on 2019/05/18 18:07
It was my first time ordering from ticketmaster and it was easy as rolling a blunt. Rock on my earthling. Green man.
Fees are outrageous
by charge huge fees on 2019/05/18 16:02
Fees they charge are crazy.
The Fees Are Outrageous
by Vegasjoey on 2019/05/18 15:32
Just bought tix to Greta Van Fleet. Had to pay $30 additional in fees. Ticketmaster is out of control. They provide a great service, but at a ridiculous cost. Wish we could go back to getting tix through a Box Office.
I will only use Ticketmaster!
by JTAmazing on 2019/05/18 12:54
I have tried a couple different online sites and nothing compares to how easy Ticketmaster is to use and the accuracy of the seat locations. You know what you are getting with Ticketmaster! Friends for life !
Thhheeeee Whooooooo
by Naples_2005 on 2019/05/18 04:26
Awesome,
This app is terrible.
by K l a a t u on 2019/05/18 02:00
I have screenshots of the trial I went through to get these tickets. Error after error after error. Right now, I’m not even sure if these tickets are the tickets I selected.
TM best, safest way to go
by Cookie (Steve Cook) on 2019/05/18 01:59
I work in the event business and can tell from experience Ticketmaster is the best way to go. They guarantee your tickets. I've seen a lot of disappointed people that have used 3rd party vendors or sites and they were taken advantage of. I'll pay a little extra for my tickets to be safe and secure.
Horrible app.
by mrstsd on 2019/05/18 01:05
Can not select dates or periods of time.
Buying tickets
by senior jean on 2019/05/18 00:09
As a senior had a difficult time opening account with no phone help available when I had issues getting in.
Mercedes is the absolute best at ticket masters. Most helpful human in the planet
by Letty1010 on 2019/05/18 00:09
If it were not for Mercedes being so kind and helpful I would never shop at ticket master again.
Get PayPal
by AnnieSW79 on 2019/05/17 23:39
That’s it
Went last year. Loved it!!!
by lynda tomas on 2019/05/17 23:38
Went last year. Loved it. It’s my birthday!
Don’t be in a hurry
by swmadero on 2019/05/17 23:21
I had to turn off my WiFi. Turn off my phone. Repeat 4 times. Then finally was able to make a purchase. Hank goodness the tickets were still there. The ONLY reason I bought them here was their selection was better than StubHub.
Kpop
by Man for a Reason on 2019/05/17 22:01
Listen if you are in anyway trying to buy tickets for a Korean group-Your best chance is to just call in. Keep two or three devices open but use a landline to call.
Fees are a JOKE
by feesareajoke on 2019/05/17 21:04
Pathetically overpriced fees per ticket.
No apple pay
by 30i on 2019/05/17 19:31
Says you can use ApplePay but yhe app doesn’t let you. iPhone X with latest os.
Hidden charges!!!
by Reporting lame things! on 2019/05/17 18:00
They offer you ticket insurance and “highly recommend it” and don’t tell you it’s an additional charge at any point before check out. After you buy, they tell you it’s $9 per ticket billed separately. You need to provide a cost before you charge someone Ticketmaster. Shame on you. SCAMMY
Seat selection.
by StarSLP on 2019/05/17 17:44
I had a very difficult time trying to get tickets so that my husband could sit on the outside of isle on the left. He has had knee replacement surgery and needs to extend his leg during the show. And you don’t know the seat numbers until you purchase. I tried to split us up and be behind each other, but you can’t make additional purchases in the transaction, even if it is less than 8😢
App works online doesn’t
by Zingada on 2019/05/17 17:22
Trying to get tickets and can’t online. Finally had to download the app to get them. Total BS
Crashed
by RID208 on 2019/05/17 17:02
I used this to get Garth Brooks tickets in Boise. No luck. Waited the normal amount of time and it crashed telling me error 0007. That was horrible. And no way to call for help or to call the facility for the tickets.
Pathetic
by Clashingwitheoid on 2019/05/17 16:31
This app is pathetic. I was in the waiting queue within 5 seconds after it opened and when I minimized the app and came back to wait in line to purchase tickets it placed me in the back of the line and had 2000+ in front of me and got horrible tickets because of this garbage app. I will never use this service again. Completely disappointed!
Scam
by Ness1 on 2019/05/17 14:43
I was 7th in que when Luke Bryan tix went on sale at 10am. The app kept giving me error messages when I kept selecting seats! By the time I got out of app and back in all seats were purchased by Ticketmaster SeatGeek StubHub bots!!! Thanks app and whole system is rigged! Not sure how else I could buy tickets since I have a JOB and can’t go to box office. Thanks
Order
by not so hassel free on 2019/05/17 13:34
I recently attempted to order straight from website however I was apparently not fast enough in establishing my account. The website offered parking and options such as moving up through the line faster Pepsi deck and tailgate party whereas the app just offered the seat and logs you in takes your card information and done. No options bum deal.
Not impressed with app
by Cprevo on 2019/05/17 01:15
Crappy app to clunky
Jandp
by jandp1954 on 2019/05/16 23:04
Simply the Best!!
Hassle City
by In BR LA on 2019/05/16 21:08
It took three tries and repeated questions plus they bumped the ticket prices 37.5 percent!
Basic, could add features that are available from Apple
by Paul564 on 2019/05/16 16:35
The app is fine, just the basics. Seems like they could add some of the new iOS features like credit card scanning and there are some fields that won’t auto fill.
Ticket purchase review
by Carnivalofsouls on 2019/05/16 15:51
So simple. So easy. So fast!!! It took about ten minutes to purchase my tickets. Also cheaper than other sites!!!
Changing prices
by IMConfused2 on 2019/05/16 14:27
When I first accessed the site, during presale, the ticket prices were $79. I didn’t purchase because the location I prefer was still locked. A few minutes later, the prices changed to $119. This has happened in the past. Next time l will buy the first price listed regardless of location.
Customer service nonexistent
by Big Bobs no trobs on 2019/05/16 11:01
I have a flash sale code and the ticket limit is 9. I tried to order 8 and was shut out told Over the limit. The alleged chat line doesn’t exist....not happy
Five Starssss
by Eveeeeve on 2019/05/16 06:07
The app was very easy to use
Love love love
by silvas912 on 2019/05/16 04:31
The best ever
Disappointed in venues
by RealHeHateMe on 2019/05/16 02:52
Can’t venues find a better way than Ticketmaster? They charge the price of an extra ticket in fees. It’s disgusting, buy 3 get 2 tickets, gross!!
Ridiculous fees
by mayaasiam on 2019/05/16 02:45
The app is ok to use but often feels like robbery when you see the price of your tickets skyrocket and that’s no other outlet to purchase
Worst Experience
by lashes27! on 2019/05/15 21:33
I'm prompted to reset my password continuously and unable to log in but my event has mobile ticket only. Impossible to reach support. Useless app.
Apple Pay
by dre6669 on 2019/05/15 20:42
Can use Apple Pay to buy tickets? I’m waking on my new debit card but I don’t want the show to sell out
F**k Ticketmaster
by bsully1215 on 2019/05/15 19:45
- No phone sales - No sales from the browser - You are forced to use the app - App didn’t load new credit card until after closing out of it - Had to release seats first and took 10 minutes for them to reappear - When attempting the ticket charge, they force you to additionally verify the transaction by calling the credit card fraud service - Also why you can’t use Apple Pay; no notice of fraud verification until I added my credit card to my profile to charge the transaction
Ohh the FEES!!!
by Vega15_2000 on 2019/05/15 18:17
Wa way WAY TO HIGH OF FEES!
Crap
by Whiskeytango74 on 2019/05/15 17:19
Took over an hour to order tickets. Multiple tries with multiple cards. But finally got it with initial card.
Company is a bunch of grifters
by Musicalbacon on 2019/05/15 16:50
Will advertise that tickets are 20 dollars, and then force you to buy two just because they can, and slide in a bunch of extra fees so each of those 20 dollar tickets are now 50 dollars a piece. They hold live music hostage and anyone working for the company should be in jail
Website purchasing
by vsccpc1 on 2019/05/15 16:02
A bit difficult for me at first, but Wow I like it now!! Thank you!
Extremely frustrated!
by Smithmagaldi on 2019/05/15 14:18
This new system is the most frustrating ticket buying experience ever! Always tons of “errors” or “sorry another fan beat you to these tickets” then you go back in and the same tickets show available...over and over again. I really hope someone figures out how to make this system more user friendly soon!
Wizard of OZ
by icbmx on 2019/05/15 14:09
We tried 4 times to purchase tickets on the app and finally on the 5th try we were able to complete our tickets. We shall see how well our next experience goes.
Poor service
by Jnggobills on 2019/05/15 13:30
System keeps stalling, then prevents be from buying the tickets I wanted. Not letting me buy tickets and then I lost the ones I wanted. Had to buy others less desirable.
Go with Stubhub instead
by offerupsucks2 on 2019/05/15 10:16
I recently tried to purchase concert tickets, as I was ready to pay I got a notice that said “Unable to process payment, try again or use another card”. I then used another credit card and it gave me the same message. Both have funds and both had the correct info entered. I released the tickets to try and redo it again but they ended up selling. I went with Stubhub, I paid more but I got my tickets that we’re selling fast. Ticketmaster is a bunch of sh**.
Fees fees fees
by batmango66 on 2019/05/14 16:38
And more fees, ticket master has made things convenient, the issue I have is the fact that you pay nearly 50% of ticket price in fees. It’s a bit ridiculous. The app works good though, kind of surprised it’s free...
Great Apply
by Stefchu1977 on 2019/05/14 14:12
So easy an old man can do it!!
Usually works fine, recently unusable.
by socergolie575 on 2019/05/14 12:24
In the past, I have had no issues with this app. The pages load correctly, my tickets appear in my account, and I am able to browse nearby events. I recently got a new phone, and when I try to login, it gives an error "Login Error, cannot operate on account,user not logged in". No matter where I attempt to login on the app I get the same error. Without logging in I am unable to use the app at all.
Worst ticket buying experience in years
by Learning Curve on 2019/05/14 03:38
Slow, unintuitive user interface that did not work well on iOS devices. When I tried to enter my credentials It wasn’t stored in my keys, which on an has been around for years. The forgot password was slow, and I ended up locked out after too many retries. Finally, I used my wife’s account and then the address section of the address entry required a 9 digit zip, which is not a huge deal, but no other company requires that, which made me want to buy tickets elsewhere. Just a dreadful ticket-puchasing experience.
Fees shouldn’t change with price of the ticket
by shasha_natasha on 2019/05/14 02:01
This app is good but Ticketmaster’s practice of charging more based on the price of the ticket is not fair business. Shame on you, Ticketmaster.
Garbage
by scottecu on 2019/05/14 01:45
Janky, repeatedly has to be closed, reloaded. Real secure feeling giving these amateurs my credit card info.
Easy Peasy
by Jesse Fierce on 2019/05/13 20:36
App make it very convenient to order my tickets. Looking forward to a great experience
Pretty good
by shabba spankin on 2019/05/13 20:27
Pretty great for when you’re on the move but it would be even nicer if they would let you pay with Apple Pay or Similar mobile device wallet systems
Cost benefit joke
by MrWkd on 2019/05/13 13:21
For the amount we pay per ticket (service fee), 17.98 on average, it is a VERY VERY bad service. A real joke. But due to a monopolization of the market we don’t have much choice. Unless a national boycott is put in place maybe we can get some leverage. Artist should STOP using their services too. They would have more leverage.
What happened?!
by Jbellalakeside on 2019/05/13 01:15
I’ve been using your app for my theatre tickets. Well, after this last update it’s terrible. The photos are blurry. I tried to find Wicked, it wouldn’t even come up. If not fixed I will have to find a different source of buying tickets.
$13 for fees is insane.
by Beignetismydog'sname on 2019/05/12 23:18
That adds up to $55 for four tickets. If there was any other way to purchase these tickets, I would.
Needs improvement
by Arkê on 2019/05/12 21:57
Too expensive Lack of promotions Lack of discounts Service troubles Cancelation troubles with refunds
Not enough time to read all fine print.
by Collazom on 2019/05/12 19:50
Couldn’t understand insurance information
Easy
by WiseCrone on 2019/05/12 19:31
Getting my tickets. Have always been completely easy. Very satisfied customer.
Great app
by Bermeo 89 on 2019/05/12 18:44
User friendly app
Zero stars
by ClipperSE on 2019/05/12 15:42
Tried two times to get a standard ticket to a Warner Theater event—filtered out the non-standard ticket option, chose number of seats, got a hit list of about 12 options, but couldn’t select any. Tried this both thru a Facebook ad link and on my iPad app. Didn’t work. 50 tears of collecting service fees and they can’t get an app to work. THATS crazy.
TicketMaster Fees
by BeavisWood on 2019/05/12 05:03
Just call this app and service, Fees $67 in fees! Hate Ticketmaster’s monopoly and their cost and fees. Garbage!
Pick your seat
by bhagtrd on 2019/05/11 23:44
Not possible to choose the seats you want and can’t select 3 seats when there are 3 available. Very frustrating and time consuming. Kinda take what you get. Perhaps I just didn’t find the ‘select your seat’ option
Frustrating
by Arco Trash on 2019/05/11 22:56
I tried to purchase the same ticket I bought today four days ago. Your system stated that someone else had bought it. Now, today I could buy it. Strange!!¥
Cobran muchos fees
by yrethqw on 2019/05/11 22:36
Cobran mucho fees
Disappointing experience
by MightyScoot on 2019/05/11 21:31
All the signs of a poorly designed checkout experience. Had to put in my card number 5 times, screen froze several times, took nearly 10 minutes to check out. Please streamline this, it’s very annoying to buy tickets through this app
App needs to be updated
by Camm32 on 2019/05/11 20:48
Need to update your app
Worst app ever
by BeWarned! on 2019/05/11 19:53
I can’t login to my account because I’m not logged in. I’m not kidding. That’s the error message.
Impossible to get tickets! (Monsta X)
by tj_joy on 2019/03/29 22:27
Every time I have used Ticket Master has been a NIGHTMARE! Today I wanted to play it safe and let my computer and phone both sit on the page where tickets would soon be sold (I understand waiting won't necessarily change my place in queue, I simply did this to get into pre-que as quickly as possible). Keep in mind I previously put card information in for a "quicker" purchase. From 12:15pm-4:00pm I waited, and noticed I was placed in pre-que 5 minutes after my friend had been placed in line, even though I had waited on the page longer. While she has 900 people ahead, I had 2,000+. She quickly got in while I waited over 40 minutes without moving in line. Once I was finally in, with very few tickets left, I attempted to grab tickets and only encountered one issue after another. I repeatedly recieved messages starting with "Our bad".. or, "contact customer support" even though all of my card information is correct and valid! Followed by being kicked out and having to get back into queue, I eventually was no longer "valid" in line. Neither one of us left with tickets. This is the fourth time this has happened while using Ticketmaster. We will NEVER use them again.
it’s pretty good just something’s
by maria_jimin_jamzzzzzz on 2019/03/02 19:33
When u buy your tickets there so cheap and u can get really good seats and sit front and it’s so good but yesterday the BTS tickets for the love yourself:speak yourself world tour.....I was pretty mad that they did it in a Friday when we have school and at 10:00 am when we can’t get out and I was pretty mad cuz like in that class I’m in I can’t take my phone out so I was sneaking it but since I wasn’t going to buy them with my card my sister was so I didn’t get them but I was pretty mad that they had to sell them in a school day so now I have to buy them from vivid seats but the bad thing is that it cost 2 times more but I have to do what I have to do I really want to go to that concert so I’m getting my tickets from vivid seats I was also pretty sad I couldn’t get them on here but I understand that BTS got so famous and the tickets sell fast but yeah it was on a school day and I was pretty mad but it’s okay I’m getting other tickets from vivid seats either ways✌🏼😭🤷🏽‍♀️
Irritating experience
by WMM92308 on 2019/02/10 17:56
The Ticketmaster site would not allow me to purchase my tickets using my home PC, even though I was logged into my Ticketmaster account. It kept giving me an error message telling me to purchase from a laptop or mobile device. The problem I have with ordering from my phone is that the mobile application does not allow you to select the specific seat location that you want. You have to take the 4 seats (or however many you are searching for) that the system finds for you. I was wanting our seats to start on an aisle and even though the website showed the aisle seat was available, the mobile system would only give me 4 seats beginning from inside & working out toward the aisle. So lame! I understand why they want to sell the tickets in that manner, but why not put the needs of your customers first & allow the customer to dictate what seats they buy? What is the point of leaving one aisle seat open? Don’t drive people to your mobile app, where the customer has less functionality (unable to choose seats).
No way the service is 4.7 star worthy
by Qb123abc2016 on 2019/01/26 03:46
I have dealt with Ticketmaster for years...it’s hard not to if you want to attend most events. This is my first and last app purchase. Monday I purchased tickets with insurance that wouldn’t store in my wallet. Okay np. I checked the app for confirmation; no record I bought tickets. Checked my bank account, funds immediately withdrawn. Emailed. No answer. Emailed insurance company who at least responded but still haven’t received any email acknowledging my purchase. 5 days later, still confirmation of purchased tickets. Still no response to my now 2nd email. Also, my tickets, my Exact Seats are still for sale?!?! So my money has been taken and the only proof provided are my screenshots and bank statement. Nice job. My fear is heading to the event with screenshots of tickets to be told it’s no go then Ticketmaster further declining to help because it’s past the event time to cancel. I should’ve sprung for the extra money to print or have the tickets mailed or maybe, just maybe a multi billion dollar company shouldn’t be shaking me down. Bad enough the cost increased by $60 after the “fees”. Don’t. Just don’t. Or, spring for the actual paper tickets like in the old day. #madaf
Terrible App
by Piratemom16 on 2019/02/01 16:26
Ticketmaster’s app is cumbersome. There’s a glitch in the system and every event I try to buy tickets for will only allow 1 ticket even though I specify the number I need. The events are not sold out or anywhere near it!!! Little Cesar’s Arena requires purchase through Ticketmaster through 313 District Detroit app. They will not allow any paper tickets any longer. Only mobile tickets. How are we supposed to order tickets to events if we cannot get the apps to work properly??? It has to be a mobile ticket. This is absolutely ridiculous that Ticketmaster has the market on events at this arena!!!! That arena will be losing money. I’ve purchased from other venues with other apps no problem and the tickets end up in my wallet (plus the option for paper). This app is horrible. Be careful with it. I’ve known people that purchased and they were never able to retrieve their mobile tickets.
Lack of transparency frustrating
by sghhjreghiurd on 2019/04/27 20:21
I think it goes without saying that when someone wants to buy something, they want to know the price of what they’re purchasing. As Ticketmaster has evolved their platform to keep up with the likes of StubHub and seat geek, hidden fees and the required analysis to understand the actual price when searching across sites has gotten increasingly cumbersome. Why does it have to take three clicks to be able to see the actual price I’m paying? Especially when the fees vary for verified resale and standard tickets, as a consumer youre left guessing what the price is until you reach the third or fourth screen in the process. It just makes it really difficult to compare prices, and it makes it that much harder to understand what you’re really paying per ticket. While Ticketmaster is clearly relevant as a gatekeeper to many of the events we all love and want to attend, and provides valuable service, I wish they would operate in a way that was more truthful and transparent.
Ozzy Osbourne
by Tate928 on 2018/10/02 18:52
Don’t get me wrong, I love heavy metal and was an Ozzy fan back in the early 70s, I was there to buy his first album with Randy Rhodes. I saw Randy in concert @ Phoenix, Az shortly before he died. However, I didn’t pay $300 a ticket to watch Zack Wilde do a 25 minute guitar solo, nor the drummer, nor the bassist. (Alas, poor, Zack, his inefficiency and lack of elegance was there for all to see. His signature ‘twang’ was ruining every solo because he just can’t carry Randy’s jock). And Ozzy is just an old man who does not have enough energy to sing more the one song in a row. It was 1 song, 15 minutes applause, 1 song, etc. frustrating, because they crushed fairies wear boots, war pigs, and no more tears was Amazing because Zack Wilde was the guitarist on the original CD. If Zack would concentrate on performing the songs as they were originally intended he would get much more respect and be truly appreciated as one of the great guitarist of all time.
No customer service on Saturday
by Financial Advisor 2016 on 2018/01/20 14:57
What a fun experience!!! I would love to give them a ZERO star rating!!! Wasted 1 hour on a Saturday morning trying to buy a ticket!!! Whether my iPad or mobile phone I was unable to complete my purchase. Despite having my card type listed before submitting I kept getting an error, went back and re-added and then having their system freeze and not be able to complete. Can email customer service but due to high volume they have 48-72 hours to respond So you call their well hidden customer service number and go thru voice response system. Found out they have a sales line. Hung up and called that instead only to spend pointless minutes as they are closed on Saturday’s. Ticketmaster is so poor they can’t put that info on their site or at the FRONT END of their VRS??? Saving me valuable time for an event that starts in a few hours? Went back to help number. Spent even more time going thru that only to AGAIN find out those people don’t work Saturdays either. Good to know the largest ticket broker for games And concerts that primarily take place on the weekends don’t staff to help customers on the weekends. Only way I could get my TranSanction to go Thur is to download their app and save my CC info to their system. So that should get stolen any minute now. I look forward to rarely doing business with them in the future!!!!!!!!!!
Love reading whining reviews!!!
by Rscott5296 on 2019/04/09 02:31
I love coming here and reading all the stories about people sitting in que for hours and not getting tickets then complaining that resale prices are expensive and no one pays that much. I DO!!! Because I like being in pit or front row and meet and greet and early entrance even though last early entry I thought a 500lb woman was going to kill the Security gaurd in front of her so she could attack me for getting into venue an hour before everyone else. But I paid $3000 for 2 people to get pit GA and early entry. I’ve never sat in que and bought my first tickets in 1992. But I have heard about a concert I wanted to see after tickets were sold out. So as long as there’s pricks like me scalpers will continue to buy all the tickets and resale for 50 times face value. Good luck I don’t know how you get stuck in a que every time I buy tickets I get in first 5 minutes.
Never will use after this order
by Coco1010 on 2018/06/15 20:35
I will never use ticket master again. I was very misguided when I ordered my tickets. The title of the first set of tickets I ordered was titled “reserved lawn seats.” I printed out my tickets and there was a set and row number. On the ticket it says reserved lawn general admission. Below it say PLUS (+) lawn chair / fast lane. UNDER that at the very bottom it says NOT AN EVENT TICKET. It said NOTHING about not being an event ticket when i purchased them. Not until I printed out my tickets. I called customer service and the lady admitted they did not use the right title for this set of tickets. They are supposed to titled “fast lane tickets and lawn chair.” NOT “reserved lawn.” As everyone knows tickets go up every day until the even during the last week or so. Now I am stuck paying 150 for three tickets rather than 100. I am extremely upset. However I’m happy I caught the mistake before the concert. I feel extremely bad for the people who bought these tickets and haven’t realized it yet. I’m sure there is going to be some very upset people trying to get in on Saturday with their fast lane tickets.
Trash
by Spt14159 on 2018/11/06 03:42
The entire Ticketmaster scheme is pure, unadulterated garbage. In a true free market, they would wither and crumble, but because they managed to corner the market on all major ticket sales, people who want entertainment have no choice but to deal with them. I imagine their entire board gets together on major ticket drop days to talk about the peasants they are scamming. You belong in the sewer with all the other refuse, Ticketmaster. If you were a person I would train Rocky-style every day just to gain the strength to throw you straight into the sun. They release “presale” or “verified” tickets to more people than their app and website can handle and then are overwhelmed by traffic and provide no support. It took me over two hours today to purchase tickets because the app would just sit and time out instead of processing my credit card. This has happened before and I understand there are certain shows with high demand but honestly? Get it together. If you’re going to charge such exorbitant fees, direct some of them to network stability or whatever the heck you nerds call it.
Worst App ever!
by amb49 on 2019/03/23 12:11
I bought 4 tickets months ago. I had opted for digital tickets. The day before the event, life happened, and we were not going to be able to go with the other couple. No, my friends did want to get the app for a “transfer.” I told them I’d see if I could print the tickets. I searched the app, and the notes looked fairly straight forward. WRONG!!! I had to hunt for each button, then it took me to a page with no buttons. NO BACK, NO NEXT, NOTHING! I had to start all over. When I finally got to the page (after 3 attempts) with the tickets, there was no “print” button. I tried to find it, and guess what, I had to start all over again - hunting for the right buttons, 4th attempt! After 45 minutes or so, I found the tickets again. This time I took a screen shot of each ticket. One of the instructions on the ticket said you must present the entire page. I printed them and now I am hoping our friends are able to enter the theater with these tickets. In the future, I will go directly to the box office, if possible, not Ticketmaster.
Ticketmaster scared me so bad!
by AshBabe4599 on 2018/09/07 10:03
I had 4 tickets transferred to me a couple days ago and everything went perfectly fine. I checked my account an hour ago and seen that my tickets were voided and it said that I had 0 tickets. I was freaking out so bad, I was crying because I paid a lot of money for the tickets and been trying to get them for months. They are for my boyfriend and his sisters and I which are die hard fans and they are a surprise gift for my boyfriends birthday... well I thought maybe if I logged out and logged back in, my tickets will be back, wrong. So I tried turning off and on my phone, wrong. I tried deleting the app and getting it back wrong. After half an hour of having a panick attack, I was off the app for a couple min, then I seen my tickets were back. I don’t know why they were saying it was voided but it was a very scary experience. I just hope nothing wrong like That happens again and I’m able to go to the concert with no problem
Great idea, but it doesn’t work.
by aconibel on 2018/09/21 01:55
The app is useful about half of the time. I’ve learned the hard way that I either need to download my tickets to a .pdf reader app and save them on my phone/iCloud, carry a laptop with me or print my tickets on paper, because if I rely solely on the app to get me into an event that I’ve paid good money for and don’t have a back-up plan, I will have a hell of a time getting into that event because the tickets don’t always show up in “My Events” and there isn’t another option to view my orders within the app. Even on the website, I have to click on “My Orders” to view my tickets for upcoming shows/events. Otherwise, it just shows me a notice saying, “You haven’t purchased tickets for any upcoming events.” 🤯🤯🤯😤😤😤 Please fix this! Dealing with Ticketmaster is almost always a headache anyway. Might as well make something about it easier for customers to navigate, right?
Awful!!!!
by fudge7619 on 2018/08/31 02:22
Used to never have a problem but... I bought tickets to a Detroit Lions game on my Ticketmaster account but I used my boyfriends credit card. Ticketmaster charged the card but later I got an email that “something went wrong and you do not have these tickets.” I called customer service and they said the card was fraudulent. It wasn’t but they suggested maybe it was because it was my account and my boyfriend’s card. I tried ordering the same tickets the next day using my credit card (mind you that I’m buying 4 tickets and they’re good ones so it’s just over $2000). They charge my card (money comes out of my account) but the app says your purchase was not complete. I again call customer service and they tell me that my card is fraudulent. It is not. I called my bank and asked about the charge and they tell me it went through and Ticketmaster wouldn’t be able to automatically determine if my card was fraudulent without calling the bank to see if it was flagged. They didn’t.🙄 I ask how I can buy the tickets when they keep saying all of the cards I use are fraudulent. ....they recommended that I use a 3rd card or buy them from the venue (which is about 300 miles away). We each ultimately got our money back after 4 days of them holding the money but no tickets and apparently no way of buying them either. There was a 3rd incident but I will spare you the details. WILL NOT USE AGAIN!! -former happy customer
Sign on and password
by EJD33333 on 2018/04/20 15:47
Today I tried to buy tickets from my computer. My email and my password were saved. On three attempts I tried to get in and asked for an updated password to be sent to my email. Three emails did not come and then my account was “locked“. That email came through telling me that my account was locked. None of the three that and they did not go to my junk mail. Then I was on the phone for about 10 minutes waiting to talk to a customer person. He informed me that Ticketmaster likes to use Google Chrome. I use Safari on my Mac. He also said that they preferred to use mobile apps. Maybe everybody in the world knows these things but it delayed me 40 minutes getting my tickets. Maybe I could I gotten better seats I don’t know. But I give them a rating of two because of these inconveniences when I was already signed up with them and had what I thought was of functional account. I was so wrong!!
Website spinning forever
by Netti123xyz on 2018/12/07 19:04
I got a notice -yay!- that Queen tix on sale and click here to get online. So I did- I am 2000+ in line, but they will let me know when I’m next. So I wait about 40 mins and now my turn. I click on some seats. ($95)Then I sit and spin for 20 mins. It never comes up, so I back arrow, new sets of seats pop up (which actually looked better) so I click on new seats. I spin for over an hour! I look at my phone, still spinning, look again , it’s like it’s at home page. Ugh! So now I have to start all over and now the only tix available are ones behind the stage ($59) and ones that are like $500 bucks, so of course I pick the cheapos . At least I got tickets but I’m totally bummed I got booted out and lost the better seats I wanted. There are some nice features with the wait in line thing etc and if it would have worked like I hoped I would’ve given you 5 stars. But since I got booted after waiting over an hour you’re getting 2.
Lost tickets I wanted
by hpluseleven on 2019/05/01 18:02
Unhappy about the way the app worked. Had GREAT seats on the hook, all signed in ready to pay for some reason app made me sign in again even though I was already signed in, then it said sorry some glitch couldn’t go through to purchase try again so I went back tried to buy same tickets and I got the message sorry, someone else just bought those tickets. I then purchased other tickets, same price but seats not as good. I am very disappointed, apps are supposed to make things easier but It was just frustrating. The service charges this company is charging are high so I expect GOOD service and an app that works properly. I continued on because I REALLY wanted to go to this event and Ticketmaster is where these tickets are available but in the future I will avoid using Ticketmaster because this experience was sooooo frustrating. When you have to spend a ridiculous amount of money for tickets you should be able to expect impeccable service.
The worst
by Qu4ntumZero on 2018/11/10 21:45
Quite easily the worst experience I’ve ever had trying to get a ticket to something. Ticketmaster apparently partners with a ton of other team specific ticket sites, even plastering their logo on the pages stating it’s powered by them, yet has next to no actual connection to them. The current process of redeeming or accepting a transferred ticket leads to a dead end telling you your account doesn’t exist and never prompts you or tells you, that you are now on a completely new site that requires a brand new account. Customer service won’t help you because that’s “insert team websites” problem now. I’ve now had to create multiple accounts, and in order to redeem a “Ticketmaster” ticket on my phone, use Apple wallet or Google pay and NOT the Ticketmaster app or any of its services. Keep in mind every link they send you redirects you to their stuff, none of which actually let you do anything with these tickets. Unbelievably horrible and will NEVER use this garbage again.
HELLO...?!?
by mr. sad service on 2019/02/02 18:39
I tried to get a phone number to speak to a representative over the phone for a half hour but was unable to find anything but the general phone number given to everyone. When I called this number I was told by a machine that all representatives were busy and then disconnected. I called back but was again hung up on. I was forced to their automated system which COULD NOT ANSWER ANY OF MY QUESTIONS. If I have a disability, or need wheelchair seating, or have pancreatic cancer and needed to talk to someone who could have better assisted me it would have HELPED if I had a phone # that I could have called to receive that assistance. Your automated system is easy to navigate & that’s why I gave you 4 stars but you would have had 5 stars if I could have spoken to a rep with my questions & concerns. Unsatisfactory....
So Many Problems
by nickname743 on 2019/03/24 00:41
I was trying to get a ticket and I was on before tickets went on sale, waiting. They were all sold out immediately, I didn’t even get a chance in the front sections of the theatre. I kept touching a section on the map that was blue, meaning there were seats available, and it would immediately turn black, meaning zero seats available. There is no refresh option. You have to leave the view and come back in. Then it shows the same available sections, and they go black immediately just like they did before. You can view your ticket and see what section you are in, but in order to see where that is on the map you have to go back to the event info. I try to go back later in the day to see if there are any better tickets available and the app thinks I’m a bot! And blocks me from using the app! All because I moved too quickly between pages. But apparently it doesn’t catch the ACTUAL bots and stop the scalpers who are reselling the tickets 2 mins after sales open for more than 3x the price. ($200 tickets going for $750!!) This was such a stressful and frustrating experience. I just want some good seats for a concert I’ve been really looking forward to. Also, the app doesn’t show any pictures of the theatre, which I think it should. It just has a colored map, which doesn’t even have labels for the rows.
Panic over Panic! At the Disco
by Literallytherearenonicknames on 2019/02/01 22:30
I LOVE TICKET MASTER. Seriously, I bought tickets from the in June for the panic! At the disco tour, and then the week of the concert the polar vortex came in. Highways got shut down with no way for me to get there and with -20 degrees predicted and my college shut down for the entire week by the time the concert was set to preform it was EXTREMELY unsafe for me and my friend to go. I gave there customer service a call and the lady was super sweet about the entire thing and gave me a full refund on the tickets and advised me to stay safe instead of risking it. Seriously amazing, it made me feel so much better I wasn’t 100$ out even though I was super bummed to not go, it’s nice to know they care about there customers! 5 stars all the way!!
Nightmare!
by ih8TM! on 2017/09/18 15:18
They flagged my purchase as fraud which it wasn't. The say to contact customer service but the message doesn't give a phone number to call. After searching online for 20 minutes to find a number - I spent 10 minutes trying to get a person. By the time I would have gotten someone - the offices were closed. Could have been resolved by giving a phone number. Then I call the next day and customer service couldn't tell me about why it was fraud so I had to call the fraud department (since they couldn't transfer me!). Fraud should have never happened since I bought tickets online for this amount last year too. So I asked to repurchase the tickets. I'm told they are no longer available. So I go to look for seats on their app - and they ARE showing as available. I'm laying over $130 in fees and after all this headache - no offers to at least credit some of the fees for their crappy service.
Terrible Experience!
by jtintc on 2019/03/03 16:23
I downloaded the Ticketmaster app to try & purchase tickets for the BTS concert at the Rosebowl. Perhaps it was because this event was in high demand, but I have never had such a disappointing & frustrating experience ever using an app. The app was easy to understand. However it fell short in the following areas: 1. The “queue” was not well represented. I waited for 90 minutes with “2000+ people” ahead of me, to go to “383”, to “38” to “1” in a matter of 3 minutes. 2. Multiple people can “select” a seat at the same time. I selected 3 seats & when it hit “Buy Now”, I received another message saying someone beat me to these seats. Please make another selection. Ridiculous. 3. You can’t buy a set of seats if it leaves one seat by itself. I selected 3 seats, & when hit “Buy Now”, I received another message saying that I needed to leave at least two seats together. Please make another selection. 4. For a high demand venue, the checkout process has bugs. After selecting “Buy Now” for my seats, the app went into a queuing mode for 7 minutes & then crashed, bringing me back to the main page. By then all the seats were sold out. I hope that on a normal day for a normal event, the app works better. This was my first experience with the Ticketmaster app. Also my last. I deleted the app. I’ll probably stick to buying tickets from Barry’s or Stubhub.
Wish it had competition..
by Appleisstupid2999 on 2018/07/20 19:28
It unfortunately seems like ticketmaster is the only way to buy original concert tickets online so they can do whatever they want. Yea you can buy tickets through the app (if it works) so it serves its purpose but its definitely not here for the fans. The app always locks up whenever anything important is going on like ticket releases and the fan ticket opportunity is a huge bust. I got told I was on the waiting list for a presale but an hour after it goes on presale theres already hundreds of tickets for resale for outrageous prices. I try to do the regular sale but of course it either locks up or only shows the resale tickets trying to mislead people. Anyways I probably wont get my tickets since tickemaster has a monopoly on original tickets and it allows so many resellers to scam the fans.
Bots ruining it for everyone
by T-Lou on 2019/04/01 01:09
I really don’t understand how the second tickets go on sale they already have the tickets for sale on Stub hub- Low Life scum is making money off cheating the true fans. How can you claim you can’t stop it? It’s easy if you turn around and sell your tickets the second after you buy them your order is cancelled. If you are not a person with a ticket master account who uses there tickets should be a red flag. I love going to concerts but how can I afford to pay thousands of dollars for a ticket that should of cost 175 so some scum bag can profit off of me. It cheats the artist and the fans. But Ticketmaster gets to double dip by recharging that ridiculous convenience fee which is why you guys probably don’t stop it. I really hope the verified fan program starts to work because we are in desperate need of fixing this problem and StubHub and Ticketmaster marketplace don’t do anything that contribute to the problem.
Screwed me over
by Kswaswa on 2019/03/01 19:59
I tried to get tix for this comedian for her thurs show on ticketmaster - i joined the queue and waited 20 min and tried to check out with like 20 different seats. Every time it said "sorry something went wrong". So i quit the app, turned off wifi, and got back in the queue, waited 10 more min, and there were only single tix. Now sold out. So i settled for sat although i have a weekend long music fest i got tix to. I called customer service and the guy was so uninformed and rude - and he said theres no way they could compensate me, not even refunding my card $20 for the severe inconvenience. Every other company gives me something for that big of a mess up, and a huge bug in their app caused me to miss an evening of a music festival i already paid for. Everything was fine up until now, but my mother had the same and worse experience with her rolling stones tix. Their queue system and app is awful. Never rely on it for a popular show.
After admitted the app has a glitch it’s on customer to resolve the issue
by MyOpinion100 on 2018/11/10 16:16
I purchased the book plus event bundle, however, I never received the email to download and confirm my mailing address to receive the book. I contact the distributor Ticketmaster is using , my name is not on the list despite having confirmation of purchasing the book. I then called Ticketmaster, they said there was glitch for mobile orders and we could not get the email to submit our mailing address. Now, I’m stuck coordinating between three different parties to get a book that I paid for in advance of the event. More importantly, still trying to get my name and address added to the list... Vendor: ”Ticketmaster has to tell us to add you” I have no way of getting a person to confirm and connect the promoter, distributor and Ticketmaster to ensure my name is added to the list and I receive my book, all because I ordered via the mobile app. 😢😔🤬
Adding a credit card
by picky!?! on 2017/11/18 13:07
While placing my order, I got to the part where payment is to be made. I wanted to pay with one card, but noticed that one of my other credit cards needed to be updated (not the one I wanted to pay with). Well I was updating the old credit card, wanted to save the current information, but would not let me, was only letting me update and pay. So I went back to the credit cards and paid with the one I wanted to. There should be an option right there that you can update your information then choose which credit card you would like. So I’m sure I’ll have to log back in and then update, just an inconvenience when it could have been done right there and then. Thanks
Overall good experience
by Swolga on 2017/11/18 02:42
Overall good experience! One thing that would have made it better would be if they accepted Apple Pay. Picture this: it’s 4 am, you decided to go find tickets for that thing you want to go to but are on the fence about. You put the tickets in your shopping cart, you’re about to check out, and the dreaded section asking you for your credit card information pops up. Now, it’s 4 am. Who’s going to want to get out of their bed to get their wallet to put their card information in to order the tickets? How amazing would it be if I could just use the wallet on my phone. But it’s 4 am and I can’t do that. Guess I’ll just go back to bed and maybe order the tickets a different day if I remember to...
Now I’m out price the cost of a ticket
by Fuchsfam on 2018/07/23 03:49
I would just like to state how unsatisfied I am with the quality of your app. I’m out double the price of a ticket because your app can’t register whether or not I had scanned my ticket. Me and a few of my friends a couple weeks prior had bought a 4 pack of tickets but our plans had changed and I ended up coming in with my girlfriend (a separate time of entry as them) so a week before I had them send me my ticket through your app which we had purchased the tickets through (this means of sending was easily promoted and shown as an option) and when I arrived to the concert I was turned away as my ticket was already supposedly claimed despite me never entering the concert. If it weren’t for me having my debit card I’d have been out the whole night and either way I’m out an extra $45 because your app could not function properly. Very dissatisfied.
Ticketmaster is an absolute disappointment
by Unhappy Yoo on 2018/05/08 03:58
I’ve read horrible reviews about Ticketmaster, and I didn’t believe it until I experienced it myself. They prey on fans who want nothing more than to attend a concert of artists they’ve always dreamed of seeing. Recently I was waiting for my favorite artist’s tickets to go on sale; when I finally got to choose what level tickets I wanted to purchase, it took me to their official platinum seats. Thinking I was purchasing the original $100 tickets, it charged me a ridiculous $550 per ticket. Something that should’ve costed $200 cost me $1100!!! These tickets were non refundable, not allowed for resale, and not exchangeable!! Do not EVER purchase a platinum ticket from Ticketmaster!!! I called the customer service line who were of no help and very rude. I’m incredibly disappointed and want to warn others of my experience, so no one makes the same expensive mistake I made.
Convenience charges
by FreakyVereeke on 2018/04/01 00:45
I find it to be disgusting and criminal how much you guys charge in “service” and “convenience” charges. Over 20 dollars per ticket and a total over 40 dollars in unnecessary fees. I can understand your company needs to make money as well but for simply printing and mailing a ticket or even worse off allowing us to print at home... I can’t imagine how much profit your company makes. I can’t imagine your platform and website makes quite a bit off of advertising as well. Make us watch an ad before purchasing our tickets and cut our stupid fees down. Advertising companies could probably pay you a lot as well. But probably not as much as the unreasonable 20 dollars in fees. Or maybe take a percentage of the tickets overall price. For some events your convenience charge is almost as much as the artist is charging for their ticket. Something needs to change.
Will not use again
by >:///// on 2019/03/03 17:55
Wanted to buy tickets for a big concert and waited for them to go on sale. Before they want on sale I entered the pre-queue and once the sale started was randomly placed behind thousands of other people. After waiting in the queue for 1.5 hrs I was finally allowed in to buy tickets and there was basically nothing left. I tried to grab the one of the seats from the handful remaining but on every single one got an error message that said the seats were not available. I gave up and ended up buying tickets from a different sight with ease, after so much wasted time and stress. I deleted my card info and then deleted the app and later my card was charged for $90+ even though I had not purchased anything. I checked the account and no tickets or sales were listed. Bogus charge. Will be disputing with the bank and NEVER using the Ticketmaster service again.
Love Ticketmaster but do not buy the insurance!!!!!
by DebraRock on 2018/05/07 20:13
We have used Ticketmaster/live nation for years. Decided this year when traveling to Nashville from New Jersey to get tickets for a show that I would buy the insurance after clarifying with the agent that if we were unable to go on the trip due to am explained family issue we would be reimbursed. Unfortunately the time came and we were unable to travel. I called the insurance company and sent in all of the paperwork and was declined. Their answer had nothing to do with the reason why we couldn’t go. It is a scam no one gets back to you no one wants to work with you don’t waste your time or money!!!!!
Needs lots of work
by Antron33 on 2018/05/18 14:59
Ok, where to start. I signed up for email/text reminders of when tickets went on sale. I knew when they went on sale but signed up anyway. My transaction was “ended” for no apparent reason, my time was not even close to expiring. Then after retrying same precedure, it kept saying there was an error and not allowing to purchase tickets. I tried on a different computer, same results. I then tried the phone ordering process. Live sales people lines were completely busy so I tried the automated line. Wow, totally useless. Tickets went on sale at 10am. At 10:51, I get my text/email reminder, 51 minutes late. I then tried to buy tickets through the “reminder”. Another failure. I tried one last time through the app and it worked. Yeah, I got tickets but they would have been much better seats had Ticketmaster’s system worked as it was intended.
Terrible
by Jdot Carter on 2018/04/18 14:34
I tried several times yesterday to buy tickets to the Jill Scott concert in Charlotte, North Carolina. The first time I tried to purchase resale tickets the transaction timed out. I then tried four more times, and the website kept telling me that I didn’t take my card. I went to check my credit card, and Ticketmaster had maxed out my credit card with the transactions but never gave me tickets. I called Ticketmaster several times to understand where my tickets were and they claimed the card was never approved - the bank showed all 4 transactions as approved on their side. The bank voided the transactions, but I when I went back later that night to try again, the tickets are now double what I tried to pay for earlier that day. It took two tries today to buy a pair of non-resell tickets; not to mention my bank assuming the charges were fraud. I am more than upset!!!
Waste of time
by aarnold226 on 2018/02/16 17:30
As others have stated before, Ticketmaster is a joke. As a general public consumer you will probably never get tickets to a big event or concert through Ticketmaster. I’ve been using Ticketmaster for years and am hardly ever successful in finding a ticket to big event. I’m always prompt at being logged in at 10AM on the day the tickets are released, but they are always sold out. All of the big events sell out within seconds and the app is slow (not that the website does much better). By the time it is done searching the events are sold out. But, ironically, before the sale starts the tickets are already on sale through third party sites at 2 to 3 Times the original price (if not more). The average person will never win while this continues to be the norm. But hey, Ticketmaster doesn’t care who buys their tickets as long as they continue to make a profit.
Be careful when there’s an error to purchases
by Kou_Loonies on 2019/04/11 00:31
I was trying to buy two tickets to a comedy show. As I put in my card information and tried to submit my purchase, it said there was an error and told me to try again. So I went back and tried it again. The second time after submitting my purchase for the 2 tickets, it went through successfully. A few days later, I found out I was charged two different transactions for my 2 tickets, when I went to the app to check, it showed me having 4 tickets. So I found out I was charged for 4 tickets when I only submitted to buying 2. I contacted their representative through their online chat and the rep just told me it’s a no refund ticket and left. So now I’m left with 2 extra ticket they charged me for because there was a glitch or error to their system.. worst experience I’ve had..
Froze
by djp603 on 2019/02/08 15:34
I signed on a few minutes before the time and got in line for when the tickets went on sale. I immediately picked 2 tickets and then it said my tickets were replaced because someone else got those. Ok. But when I put them in my cart my phone was spinning for about 10 minutes. I didn’t want to refresh because I didn’t want to start over and lose those tickets. After about 13 minutes of spinning I refreshed and started over. The spinning started again. Waited.... after 10 minutes refreshed again! My seats kept getting worse of course. I signed on before 10 and finally got the sale to go through 30 minutes later. Of course the tickets weren’t as good as my 1, 2, or 3rd group that i had picked. Maybe they should fix that issue.
GO TO VIVIDSEATS OR GEEKSEATS!
by LadyJ92413 on 2018/07/29 18:19
NEVER USING TICKETMASTER AGAIN. I ended up buying three tickets to a concert I wanted to in a different location because I figure when I type in “rob zombie at jiffy lube live” that my search results will be just that. NOT FOR NEW JERSEY. So if I call and I’m like “hey there was a mistake, I just want a refund so I can purchase the tickets I wanted at a location closer to me” I shouldn’t hear that I can’t get a refund because the tickets aren’t being refunded, I shouldn’t hear that I can’t exchange/transfer them and that my best option is for them to be resold, AND THEN NOT HAVE AN OPTION TO EVEN RESELL THEM ON THE SITE. Completely upset with the fact that the tickets being sold are non-refundable because the venue “isn’t refunding them at this time” If it was possible to rate this site with no stars and still able to write a review, Ticketmaster wouldn’t even be getting one star from me.
Poor Website, Poor Customer Servixe
by PcolaJack on 2018/03/17 00:14
I can basically say “Ditto” to the January 20th review! Everytime that I have tried to buy tickets for a pre-sale OR event that just opened up for general sales...the website is Always So Slow, It will NOT allow you to see the Seat selection and when you’re checking out and IF u want to use American Express membership rewards to Pay for the tickets-the site Always just kicks me off the site..like you closed the window. It is PITIFUL for a ticket sales business as large and that has been around as long as Ticketmaster has to have such a flawed website! Very frustrated!
Ticketmaster or TicketNOT ?
by eMichael000 on 2019/03/28 17:30
My first experience with Ticketmaster has been lackluster at best. I purchased tickets with the mobile app, and somehow 2 of the 7 seats I selected were left off the purchase. I tried purchase the 2 additional seats, but was denied as 1 seat would have been left alone. I called Ticketmaster to purchase the additional tickets over the phone, but could not reach a person over the course of 4 days. I was redirected to their automated system, but it kept stating the event was not available for purchase. Eventually, I contacted a customer service rep who stated that their system does not allow purchases that will leave a single straggler seat. He could not account for why the automated system stated the event was not yet available for purchase. He also could not facilitate a purchase to resolve the issue. Ticketmaster is more like TicketNOT.
Worst Ticket Experience
by Lizziv89 on 2019/01/20 04:40
I bought tickets online for an event and only had three options to receive the tickets: download this crappy app, pay to have them mailed to me, or pick them up at will call. I decided to try the app and the experience was horrible. The app takes way too long to load (I thought the app had crashed because it stuck on the blue screen so long). The tickets did not have enough information about the event - it said we could park at 4pm but neglected to mention that we could not get into the stadium until 6:05 pm. We were stuck standing outside in 1*F weather for over 30 minutes until they opened the arena. And, as a bonus, my phone died while standing in line to get in so there was no way to scan the tickets! All around F- experience. Will be looking for alternatives next time I attend any event.
Difficult Football Stadium Interface
by Tlovinge on 2019/01/06 21:10
Make the interface better you money hungry slouches!! The filter option for pricing is screwed up. For example, when you want to search for tickets $500-$700 it will only allow you to change the minimum, but when you input $700 for the maximum it will change it to something like $289+ resulting in all higher priced tickets being shown. So basically the only way you can hide the higher priced tickets is if you except the maximum they suggest, which in this case is $289+. It doesn’t do this on the web browser, but when on an iPad it makes you us the app. The app needs a lot of work!
FRUSTRATING
by minturnco on 2019/01/26 16:54
I signed up for fan verified presale, got in line 10 minutes before the on sale time, got in the q and it still took 42 minutes to get tickets. Every time I would select tickets the system would tell me another fan got them and then the system would offer me different seats. If I selected buy, I got this endless blue circle and then a pardon us a system error occurred message. This same situation occurred the last 3 times I went to buy tickets. When I purchased Elton John tickets the system told me an error occurred and my seats were released when in fact I was charged for them. I love going to see shows and Ticketmaster keeps installing new procedures to protect fans but it’s not working. I only purchase through Ticketmaster when I feel like I have to. It’s been a long time since I’ve had a good experience with TM.
Rip off!
by 🏃 Shuffling on 2018/07/20 18:11
This app screwed me and my father over at The twenty one pilots Banditø Tour presale. Tickets go on public sale today at 10:00 am local time. Anyone...don’t use the app! It will be stuck on the loading screen for hours on end and you will miss the tickets! To get tickets right away you need to be on the website before they go on sale AND need to be on a computer. I hope any other tøp fans get to get the tickets to our boys’ show!! ||-// Edit: I got tickets but through a resell source that costed me 300 bucks a piece! They use a stupid line system that puts you in a random place in “line” no matter how long you were waiting. Don’t waste your time...go to a third party like stubhub or live nation! It will cost you more but I got 5 pit tickets for 300 bucks each...when if I bought them at Ticketmaster I would’ve gotten crappy balcony seats!
Fan club presale Keith Urban
by jsjtx on 2019/04/17 21:30
I assume there were technical difficulties on this presale today as there wasn’t the normal waiting room screen when it began. After 90 minutes still nothing different. Didn’t get any kind of notification in the app until sometime around 2pm and no update as to what was going on other than friends who had posted on social media fan club. Finally able to buy tickets at 4pm. $100 price difference from GA pit to actual seats was shocking. This has been a difficult process to get tickets today. If there was a way to avoid Ticketmaster I would. Every ticket purchase is difficult and what should be a 10 minute process turns into hours. Today was worse than the George Strait Fort Worth presales. At least on that one the venue provided information, some communication would be nice.
nope
by knghyn on 2019/05/11 05:19
used to be a really big fan of ticketmaster, but not so much anymore! the process to buying taeyang, eric nam, and day6 concert tickets went by a breeze! but ever since they started with their waiting queue and the stupid line thing, its been IMPOSSIBLE for me to get tickets to ANYWHERE else. i logged in fifteen minutes before sales for a stray kids concert but got pushed back behind 2000+ people. after thirty minutes, i got through but the tickets were all GONE! today, twice tickets went on sale and a friend of mine got REALLY good seats only to get an email saying his order didnt go through for the tickets even though he went THROUGH the process, input his card information, and got a CONFIRMATION email saying the order went through. i dont know whats going on, but ticketmaster has to get their act together lol.
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