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App name
Ticketmaster-Buy, Sell Tickets
Description
Ticketmaster gives you access to millions of live events and makes it easy to buy, sell, and get in - so you can get on with making memories that last. We are the Official Ticketing Partner of the NFL, NBA, NHL, and USTA. Add in our exclusive partnerships with thousands of venues, artists, and theater tours and shopping with Ticketmaster gives you unparalleled access to the most memorable live events worldwide. Ticket management at your fingertips. You’re always just a few clicks away from securing the perfect seats to the events you love. BUY SIMPLY - Search millions of events and get real-time updates as new listings go live. - Use interactive 3-D venue maps and see your seat view before you buy. CHANGE OF PLANS? - List your tickets on our trusted resale marketplace and sell to other fans. - Transfer your seats to friends and family for free. PROTECT YOURSELF FROM SCALPERS - Avoid forgeries “similar location” seats with Verified Tickets. The seats you buy the seats you’ll sit in and backed by our 100% guarantee. YOUR PHONE IS YOUR TICKET - Scan into your events with the app or upload your seats to Apple Wallet (mobile-entry events only). - See all your event info in one convenient place. NEVER MISS OUT ON AN EVENT - Get alerts about your favorite events, artists, and venues. Download the Ticketmaster app and go live. REACH OUT TO US Website: www.ticketmaster.com Twitter: www.twitter.com/ticketmaster Instagram: www.instagram.com/ticketmaster Facebook: www.facebook.com/ticketmaster
Log in and contact issues
by cocamojoe82 on 2020/09/22 22:19
For starters, despite having “stay logged in” and “remember me” selected for ages, I have been logged out. To top it off, while my saved password works on the website, it doesn't for the app. To top it all off, there is no way to contact Ticketmaster to complain about issues like this. Despite being part of such a major, multibillion dollar industry, they can’t be bothered to have a reliable way to contact them. When digging for this (on the website, since, as I said, the app won’t log me in), I am told that I can only either browse the FAQ page, or contact them directly via the purchasing page, but only if it the purchase is active. Seriously, what a horrendous company, and what a horrendous design.
Music
by help-help on 2020/09/20 03:56
Great app needs more classic rock- comedy-rock. Need too lower prices of tickets. Good app
Super fast
by Clayborg on 2020/09/19 00:14
Great app, thanks for the parking option!
Irritating Experience
by PippinAlt on 2020/09/15 22:48
I have not been able to contact Ticketmaster regarding the Elton John concert. It has been postponed indefinitely and I would like a refund. I am 72 years old and there is no guarantee that there will be a concert nor that I will be able to attend. Rey unhappy with Ticketmaster and I’ll never go through them again. Don’t use them.
Glitchy
by kitty jones on 2020/09/15 13:42
Glitchy af but got tix eventually
Ticketmaster difficultly
by QM1 USN on 2020/09/14 04:38
Trying to transfer a concert ticket of mine in the wallet to someone else because I will not be able to attend. Ticketmaster will not let me transfer the ticket. Why?
First Time was great
by Cruise Control On on 2020/09/13 23:58
Easy experience... thank you! ♥️👍
Terrible
by Michigan Gal18 on 2020/09/11 17:43
Could never log in there is always an error. I’m going to delete this app and my never use Ticketmaster again. If this is the kind of business they are
GREEDY
by i hate TM on 2020/09/08 14:35
Ticketmaster likes to play games using fake presale codes to artificially drive up demand so they can jack up the prices. then they charge on additional fees to further their greed wind pockets with our hard earned cash.All over always walk away feeling like you got screwed by TM.
Multiple tickets
by blakkbmbshll on 2020/09/07 23:14
Th I process was smooth. We always purchase through TM. It would be great if you could actually choose multiple seats while you’re purchasing versus one seat at a time
Scam Company
by dryice12345 on 2020/09/05 02:17
They cancel concerts and won’t give you a refund. App won’t allow me to login after I disputed the Weekend and Post Malone transactions. Give me back my money.
Never let me down
by Johnny the realist on 2020/09/02 23:00
Ticketmaster has never let me down.
Error code 0007
by Jlewmook on 2020/09/02 14:16
You know the problem. Go back to best available and stop this nonsense
32% convenience fee!
by Eeelster on 2020/09/02 02:55
Not even mentioning the ticketing fee, just the Ticketmaster convenience fee of 32% of the ticket value! Crooks.
AWFUL Scam Company
by Laini22 on 2020/09/01 18:40
@ticketmaster is the worst! Pre-COVID19 they changed my @justinbieber -Changes Tour tickets date & venue from a Saturday to a Sunday, I received an email notification offering a refund. Then COVID19 happened and they said they made a mistake and due to all the cancellations it’s up to the "Event Organizer" and "keep checking your account for refund status." I checked all the time for 6 months, so much so that I saw that the show was just rescheduled to Monday, June 28 2021!! AND GET THIS...my seats are AWFUL. @littlecaesarsarena Section M32, Row 3, Seat 9 & 10. I called yesterday and put in a formal request for refund that would take “5-7 business days”, magically I received a REJECTION email an hour later. Ticketmaster claims the “Event Organizer” allowed refunds until August 22nd which I never received an email or saw it posted in the Ticketmaster app. I spoke to the Tier 2 employee, they stated there is nothing they can do and it is “out of their hands”. Did they not take my money? “You can resell” – NEWSFLASH no one wants these GARBAGE TICKETS. Please do me a favor and blast them EVERYWHERE, rate them ZERO stars on the App Store, Google, and share to social media how awful this companies customer service is in the middle of a PANDEMIC. Let me know if there’s a lawsuit. Let’s hate them together ✊ #ticketmaster #justinbieber #scam #covid19 #concertrefunds #littlecaesarsarena #badcustomerservice
Ticket Master Review
by Shikita Teasley on 2020/08/28 13:41
It’s a pleasure working with Ticketmaster. One of the main reasons I appreciate Ticketmaster is that you can order your tickets in advance month prior to the scheduled events. Now on the other hand, I feel as though you shouldn’t have to get approved of the buy now pay later option. If you have a debit card, credit card or a checking account with the correct amount of funds in the account to cover the cost of the buy now pay later option then there shouldn’t be a problem. That is one thing I think should be reviewed by corporate because you can loose a lot of customers by limiting this option. Again Ticketmaster is a great option for purchasing tickets for concerts but they do have a few things they need to work on like the buy now pay later option.
Such a trash company
by Thasticky812 on 2020/08/21 18:08
WHERE ARE ALL THE REFUNDS? Hope you go BANKRUPT!
Very annoying - constantly requires changing password
by jcurranz on 2020/08/20 14:51
Once you change your password, it will require you to again change it when you try to login on desktop web version, and that will trigger having to change it again before using the app, etc.
Need to be able to do more tickets in separate areas at a time
by toastiemc on 2020/08/19 16:16
Takes a while to work on my iPhone
Apple Pay gone and couldn’t edit credit card
by applegirl520 on 2020/08/18 22:44
In the past I could pay with Apple Pay in this app but that option wouldn’t appear anywhere now. Also, my saved credit card had expired and there was no way to change the date so it just kept giving me an error and I had to log in on the computer to change it. The entire checkout process took 45 minutes...
One star
by N328KF on 2020/08/17 22:09
One star for lacking a soul
TM puts old passwords ineffective from log in after IOS and or app upgrades
by Devil U Know on 2020/08/14 22:30
Ticketmaster puts current passwords out from log in. They horribly do this after every software and or app upgrade. And not from a current email instead assumes a prior email address used. Plus, no link nor page to Metallica tickets to purchase to their first Drive-In theater concert this Aug. 29. Just menu scroll to which drive-in location lead to App store Google Map app to download? What is this?! Won’t be able to buy those tickets now due to prior mentioned. Thanks a heap TM!!!! 😡
No refunds
by Ashley Kay Lanford on 2020/08/14 01:11
Event was cancelled, contacted them multiple times to only be told by an automated system that I couldn’t receive a refund even though it was within the 30 days. Apparently I bought someone else’s tickets, but the site did not mention anywhere that I was. Will never buy from them again.
They’re gonna steal your money
by anita6677 on 2020/08/13 00:57
Before you’re gonna purchase anything from Ticketmaster, read my story FIRST. I’ve purchased tickets for Jim Jefferies like a Christmas gift and was really excited about it. I trusted Ticketmaster so what can go wrong, I’ve purchased before, but there wasn’t any problem before of course. Since the Covid started they cancelled more than half of their events, which is totally understandable. What’s not is that they WONT give you your money back! My tickets was for almost 300$ and with everything what was going on, business went down and I really needed my money back. When I was texting them, their customer service was the worst I’ve ever experienced. They told me that I didn’t purchase tickets through them even tho I obviously did! I’ve purchased numerous tickets before even was selling them myself. I even sent them screenshots and they told me they didn’t get any. So they basically stole 300 from twenty year old girl who was unemployed and in a really bad life situation. I’m very disappointed and sad that some business like this still working and earning money on people like me..maybe some day it can be you too.
Error Notification
by ILUV3ANIM3 on 2020/08/12 04:50
So, I purchased some tickets to this upcoming event I have, but it always gives me an error saying it’s unable to claim the tickets that I have purchased. I wasted about $200 on this event and if I can’t even get a barcode to scan then how will I get in? They didn’t send me an email either, so I barely have any proof of purchase besides my bank statement. Either this needs to be fixed, or I want a refund for this mistake.
crooks
by Simplegurl77 on 2020/08/06 14:23
It's a shame this is the only way to purchase some tickets. Fees are high and service is horrible. I avoid them any chance I get
Awoke early felling good now crap!!! Thanks for not asked refund
by ghgghhhhgggggfddsa on 2020/08/04 13:24
And
No I wanted Def Leppard
by concert Sept 12 on 2020/08/04 11:48
I wanted DEF KEOPARD U GUYS MAS
Too many confirmations
by DocEngland on 2020/08/02 21:44
You give 5 mins to order tickets once selected section, then ask to confirm with codes sent to email or text taking up time then loose those tickets spots!!! It’s ridiculous!!!
So excited
by greatnatethe06 on 2020/08/01 16:22
Easy to use! Fees are crazy!
Atlanta Georgia Andre Reui. Concert proposed
by Nancy loves Andre on 2020/07/31 19:47
Now that a new date is set why can’t u call the people and reschedule their agenda- some of us paid a lot for your service’s and got nothing to show for it!
Piece of crap software, SCAM!
by Quickshadow721 on 2020/07/31 02:18
.....
Good
by jnpvfvfefoijvefwe on 2020/07/29 15:34
Great
App is complete garbage.
by RSV424 on 2020/07/28 17:14
Even after an update, it won’t let me sign in and I’ve tried several times. Even tried to reset the password (which it wouldn’t allow). I had to sign in online and reset my password successfully there but the app still won’t let me sign in. Also, I’ve been trying to use the ticket insurance I purchased on a postponed concert (to a date I can’t make) and there is no way to place a claim on the site. Ticketmaster, get it together.
You need to work on Apple Pay or don’t offer it!
by k mc 10978 on 2020/07/26 05:53
I spent over an hour trying to select more expensive tickets for the show I wanted to see but it wouldn't allow me to process it through for Apple Pay, so I lost out on the middle row of tickets. It kept loading, so I thought it would go through and and then just ended up saying error.
Slow app
by mikathh on 2020/07/25 17:22
Very slow app, took me around 15 min to receive a code.
Password reset
by Hottamollu on 2020/07/23 20:53
I went to login with my existing account and it asked me to update it using. A code I received through my email. No code was sent for either existing accounts I have. Contact support was only able to assist existing ticket holders. Wish there was a contact number for sign in support on the website and/or app rather than an email contact only. In order to purchase tickets I had to create a new account.
I NEVER GOT MY REFUND
by VXVXVXVXVXVX on 2020/07/22 21:06
HORRIBLE PLACE TO GET TICKETS FROM I REQUESTED A REFUND WITHIN THE 30 DAYS AND I WAS TOLD I DIDNT AND NOW I CANT GET MY MONEY BACK I WILL NEVER ORDER FROM HERE AGAIN
Not in the age of COVID
by markbyrn on 2020/07/22 14:35
In the age of COVID, I would be extremely wary of buying tickets to events that could likely be cancelled. I consider myself lucky that I got a refund for cancelled event but it took well over a month. When I buy a ticket, a charge is made immediately and the same should occur in reverse when an event is cancelled. I would trust Ticketmaster over Stubhub but that's not saying much.
Worthless App
by L. Elsa on 2020/07/20 08:27
Will not allow me to sign in - useless to buy tickets - see my tickets, etc. Will delete app. HAVE TO use home computer.
Refunds and cancellations
by JoshQuiros7 on 2020/07/19 15:17
Ticketmaster is very difficult to reach when you need them. They will tell you to keep checking back them a week later for a refund even though after two weeks you have not received your refund and you mention that. WAIT ONE MORE WEEK with no other update or way to hasten the process after two months of waiting. Very displeased with this service.
Buying tickets with USAA
by hopefullynottaken0606 on 2020/07/18 23:50
It doesn’t go through so if you have USAA don’t bother trying to buy anything on here with your card
Freaking Fees
by MDKidwell on 2020/07/18 23:07
Greed kills
Awful app almost couldn’t see iron maiden
by metalbrycehere on 2020/07/16 21:54
Me and my dad and my friend went down to Fort Lauderdale and we had a good time but on the second day we were going to see iron maiden and only me and my cousin got to see iron maiden my dad and his friend couldn’t come in because of this app this is the worst app I’ve ever used don’t Buy tickets from this app
App is useless.
by notthatchrispratt on 2020/07/14 22:55
What’s the point of an app if every function links you to a webpage. Sure it can display tickets but that’s it, that’s all the app can do. What a terrible platform for user interface. Trying to process a refund is borderline impossible. Good luck with this
Only 4 because...
by Abombs13440 on 2020/07/14 14:11
Ticket classification didn’t match up with seating arrangement displayed. Blind selection process essentially.
I
by Freshins on 2020/07/11 17:38
Cuz FXy E
Frustrating
by GinaAntosz18 on 2020/07/10 01:58
I’ve always used Ticketmaster. Right now it’s giving me a hard time with purchasing tickets for the beginning of next year. Concert hasn’t been rescheduled. Won’t even load to checkout.
Blocked my acct
by live nation is better on 2020/07/08 16:00
Had 5 min to purchase. Made me update password. Took 4 min. Timed out! Tried again with new password. Said wrong password because it had not updated yet. Then blocked my account. Said try different device. Blocked on that too. Next day, cleared cookies! Finally worked. Tickets were not as good tho!!! Ugh!!!
Terrible checkout
by RustyDogSimonKitty on 2020/07/08 09:31
I had the hardest time just purchasing tickets because of parking availability. Not only do they never say if parking in a certain aria is unavailable they make you go all the way back forcing you to release your tickets. Thanks a lot ticket master, if I didn’t have MCR tickets coming I’d delete the app now.
Lori S
by Shep teach on 2020/07/06 23:02
This is one of the most frustrating apps I have EVER used! Definitely NOT user friendly!
The Ticketmaster is not refunding my purchase that was canceled
by Aleks1913 on 2020/07/06 22:46
The Ticketmaster is not refunding my purchase that was canceled and I am unable to reAch out anybody who can help me on the phone line they are saying that my event does not qualify for refund! This is a Fraud and A Scam!
EZ
by JonnyAction on 2020/07/02 15:33
Quick and easy.
My event was postponed 2 months ago
by Odf13579 on 2020/07/01 17:45
Justin Beibs thinks he can hang onto my money forever apparently, Ticketmaster will not issue a refund. The venue is not hosting events and most likely will not through 2021. There is no way to talk to anyone at Ticketmaster.
Please find another third party
by Sharks kitten on 2020/06/25 09:35
So I purchased hank Williams jr tickets prior to Christmas 2019... I used the option to pay over time, it sent me to an app called KLARNA. Paid account off in full, covid hit, concert got cancelled said I would be issued a refund, couldn’t get ahold of anyone from Ticketmaster to find out who my refund was coming thru... eventuality realized it was going to be thru KLARNA... it has taken me over 3 months and a million chars and calls to finally get my refund! I found out this app is a company in Switzerland, please please I love the pay over time feature but please find another third party to go thru!!!!!
No Refunds In Sight
by Dairyland Home Inspection on 2020/06/24 12:11
With COVID 19 not allowing large gatherings postponed shows still don’t offer refunds and Ticketmaster refuses to refund money. It’s been months and nothing. They are happy to charge ridiculous fees but not return your money. No future concerts in sight GIVE PEOPLE THEIR MONEY BACK!!!!!!!
Vivid seat is much better.
by Barret123457292 on 2020/06/23 21:11
The app is horrible to manage through and half the option won’t even allow you to click on them. I tired to talk with customers service but they were absolutely no help and kept telling me to do something that wasn’t working.
market place
by GDPoodle on 2020/06/21 00:12
Market Place is freezing up and not allowing search results to be accessed.
Fees
by Hawleywood2223 on 2020/06/18 18:12
You are outrageously priced. Should be illegal.
Fan
by VQZGQXSPGJLEXaDU on 2020/06/16 13:35
Wonderful
Miss functioning
by C-Los1225 on 2020/06/12 18:26
Selected tickets (system told me locking in the tickets) at checkout I was given an Error: (Another fan beat you to the tickets) why have that function to lock in the tickets if it will not work properly???? Less than 1 ⭐️
No Refund, No sale option
by MrMarcosMiranda on 2020/06/12 18:05
The 1 time I need to get a refund or sell my event tickets Ticketmaster won’t allow for some reason. I’m done using a useless company.
Worst Customer Service
by Laura35066 on 2020/06/12 00:47
Ticketmaster has horrible customer service. Don’t use their service
Won’t update!
by Plains123 on 2020/06/11 02:48
Can’t update this latest version.
Terrible
by Lyn.Nei on 2020/06/10 22:33
The app secures your tickets and all but this app logs me out of my account every now and then and it gets stupidly annoying considering I am one of those people who forget their password ALL the time so every time it logs me out I have to reset my password and invent a completely new password!!!
Was able to buy Adam Lambert ticket in Las Vegas on Oct 21, 2020
by Mila 1977 on 2020/06/10 22:07
Kept at it until success. Looking forward to seeing another fantastic performance. Thank you so much. Looking forward helps me maintain 120 lbs lost. Am at a healthy weight. Of course, gym and nutrition as part of it. Learning that I am enough. Good enough. I have enough Thank you so much.
Don’t Buy from Ticketmaster Fraud no refund no COVID policy
by SimK20 on 2020/06/07 21:47
We paid $800 for tickets, event is canceled and getting rescheduled for unknown date but Ticket Master is not refunding. So many friends have complained so I decided to warn everyone.
Service fees
by seymour butts. on 2020/06/05 20:33
Ridiculous
Changed from 1 star to 3 star
by Hotsonwheels on 2020/06/04 14:57
I bought two tickets months before Covid-19 epidemic, for a comedy show in Vegas. The dates are during Covid-19 and the weekends following riots with shootings. I’m sure as hell not going to Vegas. No option to sell ticket, no option to refund, I’m stuck with these worthless tickets. The app says to “chat live” only to take you to a separate screen that says “no longer available, contact us through email”. After emailing them, still no response after 3 weeks. However, shortly after writing this review I received an email that my event was rescheduled and I was able to request a refund. The email stated I should get my refund in 30 days. Wether this was just coincidence or they actually read my review, I will never know.
Harlem Globetrotters
by bill3/28/20 on 2020/06/01 21:47
I have been waiting for my refund from the Harlem globetrotters event on 3/28/2020. It has been 3 months. Tell me how we can get someone to tell me how I get my refund. I am so frustrated.
Love my ticket thank you
by Torxdashian on 2020/05/29 18:31
I love ticket master
Ripped off
by 8 bit snow on 2020/05/26 03:45
Buy tickets for presale? Expect to pay a ton! Only to return a few days later to fix. Seats are half price and better. Ticketmaster is just disgusting. They’ve taken the fun out of going to concerts. And honestly. I’d not be sad at all to see them collapse in the post Covid world. Good news is I got my money back, but only cuz if the covid situation. But I learned my lesson. Never again Ticketmaster.
Won’t refund money
by am4418 on 2020/05/24 11:23
Had a concert postponed due to the pandemic. Ticketmaster won’t refund my money. Really?!? People are broke, just refund our money.
No Customer Service
by ShadowRager on 2020/05/21 23:58
How about you update your App to process refunds to us former customers. And then shut yourself down.
Error message
by ppcwn on 2020/05/20 23:52
When I try to sign in I am getting an error message 560
Terrible customer service
by Play clash of Lords 2 on 2020/05/19 10:50
I bought my daughter concert tickets for her birthday and when the concert got postponed customer service was no help. They said they would not give a refund and would work on getting a new date for the show. Don’t buy from Ticketmaster!
Glitchy
by Bull...... on 2020/05/18 17:44
Opened the app and it can’t open up. It flashes on and off. Something is wrong.
Can’t even get past signing in
by Sophia Ashley on 2020/05/18 05:35
I have been signed into Ticketmaster on my phone for over a year and then out of nowhere it signed me out. Now when I try to sign is it won’t even show my whole keyboard so I can’t get past that point. I tried deleting and getting the app agin and it still didn’t work so now I may have lost my tickets for the shows I purchased them for.
Not the tickets I wanted
by Ham109 on 2020/05/15 05:17
Buying two tickets from a set of 4 available in a row. Seats 2-5 available. Naturally I want 2&3. What do they give me? You bet, 4&5. There should be an option of choosing the tickets you want. I will try and rectify through customer no service tomorrow.
Where is my ticket?
by ghost123123123123 on 2020/05/15 00:47
Okay so, since you can’t log in again twice while you’re using a computer with your account, I decided to open the website with another device not log in to get a ticket, I did so, I bought the tickets with both devices, but the thing is I can’t find the ticket with the device that didn’t have the account. Help?.
We want our money back for cancelled events
by hoodyh00 on 2020/05/14 23:40
Give us our money back for cancelled events. I live in CA and it’s not happening even though it’s still “postponed.” You guys are being cruel to people that could use the money otherwise since the pandemic started. So rude.
Ease of use
by bnjmac22 on 2020/05/14 22:13
One of the hardest mobile apps to use
Worst Customer Service Possible
by IGOT7 NATION on 2020/05/12 05:54
I’m requesting more information and you all keep giving me the run around. You say it’s up to the event organizer yet BigHit released a statement saying they will be approving refunds for the postponed BTS shows weeks ago. I tried using your FAQ to request a refund, the links just take you in a circle. I tried live chatting and the agent posted an obvious “copy-and-paste” response, ignored my question and ENDED the chat. This is ridiculous, you received money for a service you NEVER COMPLETED. You can’t just change the contract AFTER receiving payment. It’s disgusting that you would use this pandemic to profit off of those suffering. GIVE US BACK OUR MONEY!
Corrupt
by Rip off one on 2020/05/11 04:25
You cannot change the terms i agreed to at time of purchase. I never agreed to your policy terms after my Purchase . I will be disputing my purchase with my credit card company. What you did is illegal and not valid.
Refunds don’t work on mobile
by Kj1946385839 on 2020/05/10 19:20
If you’re trying to request a refund like many during COVID-19, the app directs you to the website. The Request a Refund option isn’t mobile friendly. You can’t click the agreement boxes and confirm.
Difficult login
by chargerv2 on 2020/05/08 04:06
Had proems with site on cell phone. Would not even show comment text pretty crappy site / Application
Fast and GREAT TICKETS
by Sddaddy on 2020/05/08 01:41
A
>:(
by Noel Wanna b on 2020/05/06 02:38
Ticketmaster is worse than Al Qaeda
Rescheduling due to COVID-19
by praynstak on 2020/05/04 01:11
Ticketmaster, ticket sellers, and event organizers should not do business due to the fact they are not refunding tickets purchased for events that are rescheduled due to corona virus. You all should be ashamed keeping people’s hard earned money during a time like this when people are dying. Refund us our money for the Chris Tucker event at Beacon Theater that was rescheduled. Money hungry people should not prosper for this!
Review
by Blazergrl on 2020/04/30 02:09
I like them
Customer Service, meh
by SumerLTR on 2020/04/26 04:51
Used their app to ask questions about an upcoming concert. After a few illiterate responses, I got an obvious blanket copy and paste response. They couldn’t give two Fs about customer “satisfaction.” They ended the conversation following a question I had. Judith E., find another job. No wonder Pearl Jam sued you. WORST. ENTERTAINMENT. COMPANY.
The worst app(s) ever - 4.7 stars is a lie
by micanichi on 2020/04/24 10:45
The Ticketmaster/LiveNation monopoly is fronted by the two most confusing, poorly designed apps I have ever used. The back and forth between the two apps and their websites is an unending cycle of frustration. Codes promised to ticket holders for cancelled events are nowhere to be found. Logins are rejected then accepted. The best thing to do is report them to the Federal Trade Commission.
You Guys
by DGMoney3M on 2020/04/24 08:15
I wish I could get vip tickets lol. Never been to a concert and they by fav band by fay. Stay true
Live Chat
by Kiquiz on 2020/04/21 20:06
I did live chat to exchange tickets. Spent my Saturday morning and later was informed the exchange didn’t happen. HORRIBLE CUSTOMER SERVICE.
True colors revealed
by hyshukai on 2020/04/21 19:30
You don’t want to refund tickets? They know “postponed” (no refunds) is not good enough. This is a pandemic not a snowstorm. Good luck getting tickets purchased after this pandemic. I won’t be here ever again. It’s sad Ticketmaster is willing to go out of business instead of give people THEIR money back. The money isn’t yours until the event is over.
Hidden Fees and No Refunds
by SDAWG55555 on 2020/04/21 01:36
My event has been cancelled for well over 30 days and I have yet to receive my refund. Every option I try to get answers, I get an automated voice assistant telling me the same thing: wait 30 days.
Excellent Kane Brown Tix
by alongrifle on 2020/04/20 00:02
Always a good program serviced by Ticket Master!
They are the Pitts
by pamelarose on 2020/04/19 03:47
What a FRIGGEN waste of time. Ticket master should pay me. I know goddamn well they’re gonna spam the crap out of my email too. Screw you guys.
P.O.S.
by SickofTicketmaster on 2020/04/18 18:34
Keeps suggesting that I log in (I am) or switch to another device, like a phone (I'm on one). I have to reinstall app for it to work. Why oh why can't there be another way to purchase concert tickets?
FRUSTRATING
by minturnco on 2019/01/26 16:54
I signed up for fan verified presale, got in line 10 minutes before the on sale time, got in the q and it still took 42 minutes to get tickets. Every time I would select tickets the system would tell me another fan got them and then the system would offer me different seats. If I selected buy, I got this endless blue circle and then a pardon us a system error occurred message. This same situation occurred the last 3 times I went to buy tickets. When I purchased Elton John tickets the system told me an error occurred and my seats were released when in fact I was charged for them. I love going to see shows and Ticketmaster keeps installing new procedures to protect fans but it’s not working. I only purchase through Ticketmaster when I feel like I have to. It’s been a long time since I’ve had a good experience with TM.
App is Bad Website is Even Worse
by Hose18741 on 2020/01/23 23:16
So, I log onto Ticketmaster to purchase 2 tickets to an upcoming concert. Find the show no problem get the tickets I want no problem. When it comes to placing the order it says, you must log on to use express checkout payment method. Oops on me, forgot to log on. So I log back on and ‘Place Order’ and it tells me the same thing. Okay. Let me close the browser and delete all cookies because the website is dumb. Did all of that and try again. Sign into my account and go to ‘Place Order’ still the same error. Okay maybe I’m an idiot. Let’s try from the phone. Go go onto the app, where I’m signed into my account, see the show I want to purchase tickets for. What do you know?? Clicked the show I want and it just gives me a blank white screen for 15 minutes. Alright so know I have to attempt to speak to customer service. I click through everything and when I get to the Contact Us page there’s numerous ways to attempt to contact them, email, letter, live chat, numbers for already purchased tickets, and a Call Us section. Do you think they left their customer service number under the Call Is section??? Nope they did not. So onto of all the extra money I have to spend per ticket, their website and app does not function properly. If you can stay away from ever using this monopoly to purchase tickets. In the end I created a fake email so I could log on and purchase my 2 tickets. I guess if you want everything to work just keep making fake emails.
Do NOT use app for popular events!!
by AbigailCSMyth on 2019/12/13 17:48
Let me save you all from getting screwed out of those hard-to-get tickets at initial sale time: DO NOT USE THE APP!! Let me explain what will happen to you using my own experience. One hour before the start of the sale, the app put me in a virtual “queue.” When the sale started, it showed me where I was at in line, real-time. I was “2000+” behind which I learned the hard way is the maximum the app will display. As you wait it will give you minute by minute updates of how all of the good seats are selling out while your place in line continues to be “2000+.” I thought I should wait because every time I called the number it was busy. Finally, after 39 minutes and all the good seats were sold, I was still 2000+ in line and it looked like it would be at least another hour before I get to the front of the queue. In desperation, I called and the line was no longer busy! I was able to cut in front of everyone in the queue with that call and purchase the tickets. Word to the wise - do not use this app if they put you in a queue longer than 50 people. It’s a total joke and you’re better off just trying to call. By the way, as I write this I am still in the queue. Horrible experience. I’ll try to enjoy my mediocre tickets.
Ticketmaster SCAM PLEASE READ
by MMO clicks on 2020/02/01 22:28
Tickets for any concert are all worth EXACTLY the same. But because of “popularity” ticket prices fluctuates. Ticketmaster likes to use this to advantage to scam more than what it’s worth on everyone buying tickets. The concert I was going to had seats ranging from $50-$300 nosebleeds to floor seats. But because tickets were not selling as quickly in a timely manner as TM has hoped. They dropped all seat prices to $20, equalizing nosebleeds, mid seats, and floor seats to “$20”. I already purchased two tickets days before for $50 ea. Not including tax and service fees. I’m paying $150 for crappy seats. When floor seats are now ONLY $20!!! I can’t even get the difference in money back because of their “agree to no refund” BS policy. Everyone going now gets the pay only $20 for ANY seats now. I paid 7x the price that people are getting for a fraction of what it was originally sold for. Ticketmaster monopolized and control ticket prices whenever they want and I think someone needs to stand up against this giant business because they are seizing money and making up “agreements” to trap everyone into paying their outrageous prices. I’ll be writing to the Better Business Bureau BBB and contacting my credit card to dispute this problem. Ticketmaster is trash 🗑
Monopolizing Costs with Treachery
by the Angry People of MCR on 2020/02/03 02:45
I downloaded this app, just briefly, the day before I would need it to purchase tickets for a major, very popular, music event. I attempted to login to my account on my PC separately the next day in order to update my payment information before the queue would open but conveniently could not because they were having ‘technical difficulties’ and many others online were also complaining of being unable to log into their accounts. So, I was unable to streamline my future purchasing process but that was shown to be irrelevant as I will reveal thusly. Later, after waiting in queue for a half hour the tickets that were shown as available could not be purchased when selected. Later that day, many more tickets were available but only about a third of them were listed as a ‘verified’ reselling of the ticket but the rest didn’t say they weren’t new, while all the tickets were 3-4 times the price of the original. At the same time the band appeared to believe that all the tickets were sold out to all their events and had set the prices for their own event to be between $59-$200. So, in conclusion Ticketmaster is a scam making millions off of the deception of their hosts and customers.
Irritating experience
by WMM92308 on 2019/02/10 17:56
The Ticketmaster site would not allow me to purchase my tickets using my home PC, even though I was logged into my Ticketmaster account. It kept giving me an error message telling me to purchase from a laptop or mobile device. The problem I have with ordering from my phone is that the mobile application does not allow you to select the specific seat location that you want. You have to take the 4 seats (or however many you are searching for) that the system finds for you. I was wanting our seats to start on an aisle and even though the website showed the aisle seat was available, the mobile system would only give me 4 seats beginning from inside & working out toward the aisle. So lame! I understand why they want to sell the tickets in that manner, but why not put the needs of your customers first & allow the customer to dictate what seats they buy? What is the point of leaving one aisle seat open? Don’t drive people to your mobile app, where the customer has less functionality (unable to choose seats).
No way the service is 4.7 star worthy
by Qb123abc2016 on 2019/01/26 03:46
I have dealt with Ticketmaster for years...it’s hard not to if you want to attend most events. This is my first and last app purchase. Monday I purchased tickets with insurance that wouldn’t store in my wallet. Okay np. I checked the app for confirmation; no record I bought tickets. Checked my bank account, funds immediately withdrawn. Emailed. No answer. Emailed insurance company who at least responded but still haven’t received any email acknowledging my purchase. 5 days later, still confirmation of purchased tickets. Still no response to my now 2nd email. Also, my tickets, my Exact Seats are still for sale?!?! So my money has been taken and the only proof provided are my screenshots and bank statement. Nice job. My fear is heading to the event with screenshots of tickets to be told it’s no go then Ticketmaster further declining to help because it’s past the event time to cancel. I should’ve sprung for the extra money to print or have the tickets mailed or maybe, just maybe a multi billion dollar company shouldn’t be shaking me down. Bad enough the cost increased by $60 after the “fees”. Don’t. Just don’t. Or, spring for the actual paper tickets like in the old day. #madaf
They’re gonna steal your money
by anita6677 on 2020/08/13 00:57
Before you’re gonna purchase anything from Ticketmaster, read my story FIRST. I’ve purchased tickets for Jim Jefferies like a Christmas gift and was really excited about it. I trusted Ticketmaster so what can go wrong, I’ve purchased before, but there wasn’t any problem before of course. Since the Covid started they cancelled more than half of their events, which is totally understandable. What’s not is that they WONT give you your money back! My tickets was for almost 300$ and with everything what was going on, business went down and I really needed my money back. When I was texting them, their customer service was the worst I’ve ever experienced. They told me that I didn’t purchase tickets through them even tho I obviously did! I’ve purchased numerous tickets before even was selling them myself. I even sent them screenshots and they told me they didn’t get any. So they basically stole 300 from twenty year old girl who was unemployed and in a really bad life situation. I’m very disappointed and sad that some business like this still working and earning money on people like me..maybe some day it can be you too.
Purchased tickets...NO SEATS upon arrival!
by artandmusic2020 on 2020/02/15 13:10
Last night Valentines Day at the Bocelli concert there was no seats nor even a row for the “floor” tickets I had purchased from Ticketmaster. I was sold 2 floor tickets by Ticketmaster and these were part of a wedding proposal. They included VIP lounge. When we arrived to the venue there was no Row 19 and we were told we would have to sit off the floor in a corner seat and that they could not guarantee we would sit together. This led to a very difficult situation and the romantic experience for the night was ruined. We never did get our seats. This is highly unethical and something must be done. Amalie Arena should also take some responsibility in this as they were to set the seating. We saw that duplicate seating had been set up for lower numbered rows and ours eliminated. The show was oversold at our expense. We expect compensation as this was obviously not a mistake. You charge more for floor tickets and this is the service you give your clients. It was certainly not the Valentines evening linked to proposal that I envisioned. It will be interesting to see if Ticketmaster provides a refund for this debacle? Buyer beware when ordering floor tickets.
Ticketmaster screws me again
by spazzmaticjess on 2020/01/31 20:40
I am a huge concert goer. I hate that I have to use TM for everything but no other options if I wanna go to shows. Got screwed this morning on the most frustrating ticket buying experience EVER for one of my favorite bands. One browser wouldn’t let me buy tickets - says to use another browser or app. Log into other browsers and app, they say can’t get in queue bc I’m still in queue in another browser and to return to that browser. Finally figure out to log out of original browser, and log into the app. Find some decent tickets 15 minutes into the sale (fans know that every minute is precious and I’m stressing out here). Won’t let me buy the tickets. Enter my card number over and over again. No error message, no anything - just says “please wait while processing”, then refreshes back to the card entry screen. Lost those tickets ultimately. I was finally able to buy some tickets 15 rows further back and just completed my transaction. This is 40 minutes into the process with lots of frustrated tears and yelling at my screen and now I just feel angry and unsatisfied. Thanks for nothing TM. 😡
Generally good, not for parking or special services.
by Rap Mama on 2019/10/25 23:10
Ticketmaster is great for the shows at local & smaller venues, & tickets are immediately sent to your email (for “go mobile” electronic tkts.) It stores your info so additional input is not required. The problem is, for larger, popular concerts, the app is waiting, waiting, “due to volume.” Many times, I’ve selected tickets, & proceeded to Payment, while waiting for the system to secure my tickets, after minutes, there’s an Error message & no luck. In addition, if prepaid parking is selected, concert tickets must be mailed along w/ parking pass (but this is NOT apparent,) the system just Will not Process your order. This also happened when I thought I purchased meet & greet tickets, waiting, waitinf, after 2 error messages, available tickets went from row C, to row V, so I saved $$ & bypassed the meet & greet, paid less & got front row tkts. I’ve also had the say that tkts were not available, I released tkts purchased new tkts, & ended up getting charged for both sets of tkts.
Lack of transparency frustrating
by sghhjreghiurd on 2019/04/27 20:21
I think it goes without saying that when someone wants to buy something, they want to know the price of what they’re purchasing. As Ticketmaster has evolved their platform to keep up with the likes of StubHub and seat geek, hidden fees and the required analysis to understand the actual price when searching across sites has gotten increasingly cumbersome. Why does it have to take three clicks to be able to see the actual price I’m paying? Especially when the fees vary for verified resale and standard tickets, as a consumer youre left guessing what the price is until you reach the third or fourth screen in the process. It just makes it really difficult to compare prices, and it makes it that much harder to understand what you’re really paying per ticket. While Ticketmaster is clearly relevant as a gatekeeper to many of the events we all love and want to attend, and provides valuable service, I wish they would operate in a way that was more truthful and transparent.
Bots ruining it for everyone
by T-Lou on 2019/04/01 01:09
I really don’t understand how the second tickets go on sale they already have the tickets for sale on Stub hub- Low Life scum is making money off cheating the true fans. How can you claim you can’t stop it? It’s easy if you turn around and sell your tickets the second after you buy them your order is cancelled. If you are not a person with a ticket master account who uses there tickets should be a red flag. I love going to concerts but how can I afford to pay thousands of dollars for a ticket that should of cost 175 so some scum bag can profit off of me. It cheats the artist and the fans. But Ticketmaster gets to double dip by recharging that ridiculous convenience fee which is why you guys probably don’t stop it. I really hope the verified fan program starts to work because we are in desperate need of fixing this problem and StubHub and Ticketmaster marketplace don’t do anything that contribute to the problem.
Lost good seats !!!
by kojihgy on 2020/02/25 15:39
Signed into the app to purchase Kraftwerk tickets early for Amex cardholders. My Amex card info was already in the system but when I went to purchase tickets only visa and MasterCard showed up in the drop down menu. Every time I entered the Amex info it would not accept it. I tried six times to enter visa info including address info only to have the page reset to blank fields. The timer would run out and I would have to go back in to the ticket page. I was already signed in since the night before and checked and saw my name in my account. I had to make an inquiry into my account which brought up a webpage asking me to sign in, which i then did. After this I re-entered the app to try to purchase tickets and found I lost out on the seats I originally wanted. Only seats available were on the next mezzanine up. Selected some seats and look....Amex is now in the credit card drop down !!! I am so upset I want to smash my iPad into the wall !! Ridiculous to have to sign in twice, especially without any instruction to do so. Poorly constructed app, terrible service !
Ticket Master Review
by Shikita Teasley on 2020/08/28 13:41
It’s a pleasure working with Ticketmaster. One of the main reasons I appreciate Ticketmaster is that you can order your tickets in advance month prior to the scheduled events. Now on the other hand, I feel as though you shouldn’t have to get approved of the buy now pay later option. If you have a debit card, credit card or a checking account with the correct amount of funds in the account to cover the cost of the buy now pay later option then there shouldn’t be a problem. That is one thing I think should be reviewed by corporate because you can loose a lot of customers by limiting this option. Again Ticketmaster is a great option for purchasing tickets for concerts but they do have a few things they need to work on like the buy now pay later option.
Worst App ever!
by amb49 on 2019/03/23 12:11
I bought 4 tickets months ago. I had opted for digital tickets. The day before the event, life happened, and we were not going to be able to go with the other couple. No, my friends did want to get the app for a “transfer.” I told them I’d see if I could print the tickets. I searched the app, and the notes looked fairly straight forward. WRONG!!! I had to hunt for each button, then it took me to a page with no buttons. NO BACK, NO NEXT, NOTHING! I had to start all over. When I finally got to the page (after 3 attempts) with the tickets, there was no “print” button. I tried to find it, and guess what, I had to start all over again - hunting for the right buttons, 4th attempt! After 45 minutes or so, I found the tickets again. This time I took a screen shot of each ticket. One of the instructions on the ticket said you must present the entire page. I printed them and now I am hoping our friends are able to enter the theater with these tickets. In the future, I will go directly to the box office, if possible, not Ticketmaster.
Kem and maxwell
by Que-el on 2019/02/22 15:49
This was an awful experience. The tickets went on sale at 10:00 and it took me 39 minutes to get on the site. Once I was on and clicked on a ticket it kept switching my ticket selection and stopping on a random ticket. The price kept changing. It said $119 then once you clicked on it the price went up to $129. So I called. And the representative had the same seats for $180. And the fees are just ridiculous!!!! Now I have accepted that you guys are outrageous with the fees (I’m not even sure how you get away with those fees) but you do and people pay it to get the tickets. So the least you could do is have a system that works. It’s 2019. I find it hard to believe that this service you are providing is the best it could be. 🎤
The absolute WORST website to purchase tickets on
by Lana Tooks on 2019/09/16 15:22
While it is unfortunately where most bands and artists put their ticket sales, there are way too many bugs, glitches, and failures all on their part. They try to give you the “best tickets” in the nosebleed section and later you find out general admission was and is still available. You can have tickets in your cart multiple times and get the same error message constantly saying something along the lines of “sorry, we had difficulties on our part, please try again later” and you’ll have to go through the entire process again. It’ll say that you can increase the quantity of tickets in your purchase but you can’t! You really can’t! There are also so many scams and so many other purchases that you just “have to make” because you used TicketMaster. Its fees are ridiculous, this app is insane, and the website itself is a disaster. It just keeps getting worse. Please try to fix this because so much of it is unnecessary and incredibly stressful.
Ticketmaster scared me so bad!
by AshBabe4599 on 2018/09/07 10:03
I had 4 tickets transferred to me a couple days ago and everything went perfectly fine. I checked my account an hour ago and seen that my tickets were voided and it said that I had 0 tickets. I was freaking out so bad, I was crying because I paid a lot of money for the tickets and been trying to get them for months. They are for my boyfriend and his sisters and I which are die hard fans and they are a surprise gift for my boyfriends birthday... well I thought maybe if I logged out and logged back in, my tickets will be back, wrong. So I tried turning off and on my phone, wrong. I tried deleting the app and getting it back wrong. After half an hour of having a panick attack, I was off the app for a couple min, then I seen my tickets were back. I don’t know why they were saying it was voided but it was a very scary experience. I just hope nothing wrong like That happens again and I’m able to go to the concert with no problem
Great idea, but it doesn’t work.
by aconibel on 2018/09/21 01:55
The app is useful about half of the time. I’ve learned the hard way that I either need to download my tickets to a .pdf reader app and save them on my phone/iCloud, carry a laptop with me or print my tickets on paper, because if I rely solely on the app to get me into an event that I’ve paid good money for and don’t have a back-up plan, I will have a hell of a time getting into that event because the tickets don’t always show up in “My Events” and there isn’t another option to view my orders within the app. Even on the website, I have to click on “My Orders” to view my tickets for upcoming shows/events. Otherwise, it just shows me a notice saying, “You haven’t purchased tickets for any upcoming events.” 🤯🤯🤯😤😤😤 Please fix this! Dealing with Ticketmaster is almost always a headache anyway. Might as well make something about it easier for customers to navigate, right?
Use your high fees to pay for user studies
by BirdieHandler on 2019/09/09 16:35
TicketMaster: why don't you use some of the fees you slap onto every ticket purchase and pay for some user studies? Here I am, a day after an event whose tickets couldn't be transferred out of the app and I want to tell my friends exactly how much they owe me. How bloody hard is it to leave access in the app? That's just lazy implementation. What is the point of showing me a grayed out image of a past event but not letting me tap on it to open the 4 tickets on my phone for that event? Do some UX, please, to understand your users. Also: what's with the huge number of 5 star ratings of this app? Seems fishy based on a quick scan of recent reviews that are averaging 2 stars at most. Did you pay some service to make a bunch of high ratings? I was happy enough with my experience at the event (moving tickets to my Apple Wallet would have been even better, but whatever), but not being able to look at past event details is BS.
Handicap
by Not my fault I can't walk on 2019/12/14 02:13
Ticketmaster should be ashamed of itself. I tried getting Handicapped seat on Tuesday at the presale and was told that “Handicap tickets “ not available until Friday morning when the tickets for general public went on sale. I opened my Ticketmaster app and signed in. I was very lucky land went immediately into que and by 10:05 I started to fill out how many handicap tickets I wanted. I only wanted 3 tickets. Was told that there was no Handicap tickets available at this time. After much to do I finally called the Hersey Giants Box Office to be told that they don’t sell tickets but I could call tomorrow and if there were any handicap tickets left I could purchase them on Saturday I continued to try all day and the Ticketmaster site kept changing my 3 tickets to 2 and removed the Handicapped button I have never had problems like this for other rock concerts in New Jersey or New York that sold out in hours. This concert is still not sold out!!! WHY CAN’T I GET GOOD HANDICAP SEATS FOR THIS SHOW????? Mary Apuzzo Lady that still wants to rock out but cants walk
COMPLETE RIPOFF
by Polararg on 2019/11/16 01:23
Every single time I have been FORCED to use ticketmaster, it’s worse than the last. $79 tickets...magically become $101 tickets because of $22 fees PER TICKET, then they want another $9 per ticket for “insurance” in the case you can’t make it?!! Really?!! On top of that, they want nothing to do with you using paypal. Try using it, and it’ll just bring you right back to the log-in for paypal. Go ahead, type your email as many times as you want...it will never go through before your time to buy tickets runs out. So you’re forced to type in your credit card info. A glitch? Maybe. But given that ticketmaster is trying to squeeze every possible penny from you, you honestly believe they want to share a payment fee with PayPal? Doubtful. Seems easier to just have a glitch that forces you back. Oh...and try getting through without giving up your cell number. NOPE!! They want that too! Data mining? Most likely. Why wouldn’t they squeeze that potential penny from you too. Scumbags. I hope you rot in hell
Awful!!!!
by fudge7619 on 2018/08/31 02:22
Used to never have a problem but... I bought tickets to a Detroit Lions game on my Ticketmaster account but I used my boyfriends credit card. Ticketmaster charged the card but later I got an email that “something went wrong and you do not have these tickets.” I called customer service and they said the card was fraudulent. It wasn’t but they suggested maybe it was because it was my account and my boyfriend’s card. I tried ordering the same tickets the next day using my credit card (mind you that I’m buying 4 tickets and they’re good ones so it’s just over $2000). They charge my card (money comes out of my account) but the app says your purchase was not complete. I again call customer service and they tell me that my card is fraudulent. It is not. I called my bank and asked about the charge and they tell me it went through and Ticketmaster wouldn’t be able to automatically determine if my card was fraudulent without calling the bank to see if it was flagged. They didn’t.🙄 I ask how I can buy the tickets when they keep saying all of the cards I use are fraudulent. ....they recommended that I use a 3rd card or buy them from the venue (which is about 300 miles away). We each ultimately got our money back after 4 days of them holding the money but no tickets and apparently no way of buying them either. There was a 3rd incident but I will spare you the details. WILL NOT USE AGAIN!! -former happy customer
Sign on and password
by EJD33333 on 2018/04/20 15:47
Today I tried to buy tickets from my computer. My email and my password were saved. On three attempts I tried to get in and asked for an updated password to be sent to my email. Three emails did not come and then my account was “locked“. That email came through telling me that my account was locked. None of the three that and they did not go to my junk mail. Then I was on the phone for about 10 minutes waiting to talk to a customer person. He informed me that Ticketmaster likes to use Google Chrome. I use Safari on my Mac. He also said that they preferred to use mobile apps. Maybe everybody in the world knows these things but it delayed me 40 minutes getting my tickets. Maybe I could I gotten better seats I don’t know. But I give them a rating of two because of these inconveniences when I was already signed up with them and had what I thought was of functional account. I was so wrong!!
Website spinning forever
by Netti123xyz on 2018/12/07 19:04
I got a notice -yay!- that Queen tix on sale and click here to get online. So I did- I am 2000+ in line, but they will let me know when I’m next. So I wait about 40 mins and now my turn. I click on some seats. ($95)Then I sit and spin for 20 mins. It never comes up, so I back arrow, new sets of seats pop up (which actually looked better) so I click on new seats. I spin for over an hour! I look at my phone, still spinning, look again , it’s like it’s at home page. Ugh! So now I have to start all over and now the only tix available are ones behind the stage ($59) and ones that are like $500 bucks, so of course I pick the cheapos . At least I got tickets but I’m totally bummed I got booted out and lost the better seats I wanted. There are some nice features with the wait in line thing etc and if it would have worked like I hoped I would’ve given you 5 stars. But since I got booted after waiting over an hour you’re getting 2.
Waiting in a virtual line for nothing
by fromSyracuse on 2020/02/07 15:37
Having a line for all of the traffic is great but why show tickets available only to then say they have already been sold to another fan. It’s disheartening after two days this week of trying to buy tickets and even longer today to have spent a half hour trying to purchase tickets that were probably never available to begin with and end up just buying lawn tickets in the end because that’s all that is left by the time you’re done clicking all of the facade options. Just say they aren’t available from the beginning and I think people will be less upset. Having signed on both days right at 10: Am to finish at 10:30 to only end up with GA because I feel like the time was just wasted clicking seats that were never available anyway is really annoying and kind of bait and switch.
Why Mobile
by vthostess on 2020/01/07 17:57
This is a good app and works as planned but I’m frustrated that Ticketmaster constantly MAKES you use the app. The show I am attending says I can only enter the event with mobile tickets. I had them printed but printed tickets are not allowed. Fine. Whatever. But when you go to use the mobile tickets you HAVE to use the app. I just find it annoying that I have to now go and download an app that I don’t have storage for (i had to delete other apps just to make room for it) and then log in and get my tickets from there into my wallet and then show the venue attendant. It may be old school but I find it way easier, and I feel more secure, if I could just print them. Or at least show them on my phone without having to get the app. They basically are forcing you to get their app in hopes that you won’t delete it and continue to use it. I get it from a marketing stand point but honestly it’s just really annoying.
Too much extra charge
by clearly not clear on 2020/02/18 15:58
Every ticket has a $20+ up charge to every price that is advertised. I’m not understanding what services are being rendered for this much per ticket. I know these funds aren’t going back to the performers or the venue. Actually cut dawn the amount of tickets I buy through ticket master because of this. This is coming from someone who goes to usually around 100 concerts a year. The fees that are tacked on are strangling the people that are already finding it hard to pay for the sky rocketing tickets. I understand that everyone need their cut but come on. Ticketmaster has been around for a long time. The greedy nature at which they charge people extra fees is in need of a competitor to swoop in and start undercutting. Stop being so greedy Ticketmaster or at least start advertising the tickets with the fees included so that I don’t get sticker shock and cancel my order during check out. The app works great most of the time.
Must Do Better
by ladydamascus on 2019/10/03 03:44
It took half an hour to purchase tickets. Was required to reset password. Then had to wait until tickets were available again. Then had to complete some stupid puzzle to verify I’m not a robot. Then could not figure out how to flex pay. Had to research. No flex pay available for these tickets. (Why did they mention it is available on ticket selection page)? Lost tickets again. Had to wait until they were available again. Also, could not verify age restrictions even after calling the venue and Ticketmaster (which was closed, no chat available unless you already purchased tickets)🤬 No answers available within policies or during ticket purchase. Finally purchased 4 great seats for Earth Wind and Fire!!! 💃🏿 I guess I have to call tomorrow to be sure my 9 y.o Grandson can attend🤷🏾‍♀️ This is on my bucket list for my family.
Lost tickets I wanted
by hpluseleven on 2019/05/01 18:02
Unhappy about the way the app worked. Had GREAT seats on the hook, all signed in ready to pay for some reason app made me sign in again even though I was already signed in, then it said sorry some glitch couldn’t go through to purchase try again so I went back tried to buy same tickets and I got the message sorry, someone else just bought those tickets. I then purchased other tickets, same price but seats not as good. I am very disappointed, apps are supposed to make things easier but It was just frustrating. The service charges this company is charging are high so I expect GOOD service and an app that works properly. I continued on because I REALLY wanted to go to this event and Ticketmaster is where these tickets are available but in the future I will avoid using Ticketmaster because this experience was sooooo frustrating. When you have to spend a ridiculous amount of money for tickets you should be able to expect impeccable service.
Annoying but I still use it
by Ptx mats on 2020/02/07 22:34
This isn’t a bad app, but every time i try to buy a ticket something goes wrong. I’m currently trying to buy 5SOS concert tickets but half of the seats I can’t buy. The front sections look like they have all been sold out, they aren’t listed anywhere. But I went to buy tickets about 10 minutes after they went on sale and I only had to wait in a 3 people long queue, so tell me how 3 people bought 3 sections worth of tickets? I also bought Harry Styles concert tickets. The tickets I wanted originally were only available for people with a certain brand of credit card which is crazy! Why can’t I buy that ticket, I would pay the same amount as someone with that card?? The only reason I buy tickets on ticketmaster is because they have the cheapest tickets, other sites sell them for 3x the ticketmaster price. It just upsets me how I can’t have a smooth ticket buying experience .
The worst
by Qu4ntumZero on 2018/11/10 21:45
Quite easily the worst experience I’ve ever had trying to get a ticket to something. Ticketmaster apparently partners with a ton of other team specific ticket sites, even plastering their logo on the pages stating it’s powered by them, yet has next to no actual connection to them. The current process of redeeming or accepting a transferred ticket leads to a dead end telling you your account doesn’t exist and never prompts you or tells you, that you are now on a completely new site that requires a brand new account. Customer service won’t help you because that’s “insert team websites” problem now. I’ve now had to create multiple accounts, and in order to redeem a “Ticketmaster” ticket on my phone, use Apple wallet or Google pay and NOT the Ticketmaster app or any of its services. Keep in mind every link they send you redirects you to their stuff, none of which actually let you do anything with these tickets. Unbelievably horrible and will NEVER use this garbage again.
Stuck in a que I couldn’t get out of an no way to reach anyone to help!
by Atlbearwrstlr on 2019/12/12 18:28
So I don’t purchase tickets thru TicketMaster often but this was a terrible experience. I picked tickets for a show next year and before I could 100% confirm and purchase my time ran out. No problem - I get it - others are waiting. I lost my place, not a problem...but oh it was! The system would not let me get back in line to select and buy new tickets despite logging out of everything short of turning my cell off. TM just kept saying I was already In the Que and to return to my place and buy tickets...which wasn’t possible. After trying for an hour & a half I finally was able to get back in & buy tickets. In the mean time a call to fan support went unanswered for 15+ min. Suffice it to say Not A Fan of this platform for buying tickets or a way to easily reach support when I’m trying to spend money with them!!
Infuriating
by Tech Crunchy on 2019/11/12 15:41
Ticketmaster remains one of the most ill-equipped apps and companies out there. Not only can they not handle the sheer volume of ticket purchasers, but you would think after this amount of time as an online vendor that they would have enough bandwidth to update purchases in a timely manner. They’ve tried to address this in a certain way by putting you in a queue behind people. But then as you click on what you think are available tickets, you are constantly given the response that you just missed the purchase and that someone else purchased them before you. Also, while you’re waiting for tickets to go on sale, you should be able to do the phone verification process then. The fact this happens after the sale counter expires, delays the process and puts the individual further back in the queue. Lastly, when the on sale counter expires and ticket sales should be commencing, the app hangs indefinitely. All of this = infuriating!
Bad experience
by KJC JR on 2019/08/29 20:38
Hello, I just purchased tickets for the Houston Texas via ticket exchange. While trying to complete my purchase the app asked to verify my card info which is great but the app kept telling me my info was not correct. I know it was because one, I’m literally reading it off the card and two my card is saved on the app anyway. So after 12 attempts or so it finally goes through but then I noticed the fees went from $50 a ticket to $60. Four tickets later I am charged an extra $40 for tickets that I’m already over paying for and I had to use a different card that I didn’t want to use so I’m not getting the points I should earn as well as the waste of $40 bucks that I could have used for parking at the game. And this isn’t the first time. The app kept telling me my card wasn’t correct a week ago when I bought some rockets tickets and again my reading the card info right off the card into the app. Then on the 4th try or so it worked.
Panic over Panic! At the Disco
by Literallytherearenonicknames on 2019/02/01 22:30
I LOVE TICKET MASTER. Seriously, I bought tickets from the in June for the panic! At the disco tour, and then the week of the concert the polar vortex came in. Highways got shut down with no way for me to get there and with -20 degrees predicted and my college shut down for the entire week by the time the concert was set to preform it was EXTREMELY unsafe for me and my friend to go. I gave there customer service a call and the lady was super sweet about the entire thing and gave me a full refund on the tickets and advised me to stay safe instead of risking it. Seriously amazing, it made me feel so much better I wasn’t 100$ out even though I was super bummed to not go, it’s nice to know they care about there customers! 5 stars all the way!!
HELLO...?!?
by mr. sad service on 2019/02/02 18:39
I tried to get a phone number to speak to a representative over the phone for a half hour but was unable to find anything but the general phone number given to everyone. When I called this number I was told by a machine that all representatives were busy and then disconnected. I called back but was again hung up on. I was forced to their automated system which COULD NOT ANSWER ANY OF MY QUESTIONS. If I have a disability, or need wheelchair seating, or have pancreatic cancer and needed to talk to someone who could have better assisted me it would have HELPED if I had a phone # that I could have called to receive that assistance. Your automated system is easy to navigate & that’s why I gave you 4 stars but you would have had 5 stars if I could have spoken to a rep with my questions & concerns. Unsatisfactory....
The worst Ticketmaster experience to date
by V8B2C2 on 2020/02/28 21:05
I purchase tickets through the app and online several times a year. This was by far the worst experience I have had to date. The app crashed all day, I sat in the lobby for over an hour after arriving 10 minutes early just to be told to sign in again. Which led to the website saying my password needed to be updated, which was just changed the night before. I lost multiple seats because of the sign in issues and had to eventually purchase my 4th choice. I was also not allowed to leave a single seat empty which makes no sense. This is the most ridiculous experience I have had. I will be choosing other ticket sites moving forward. If your site and app can’t handle traffic for a single concert you should correct this. Absolute Garbage. I really hope someone takes the time to read this, but knowing your track record you probably don’t care.
Deserves 0 Stars!!
by Tausha08 on 2018/09/29 02:18
I watched the countdown on this app for tickets to go on sale for an event I’ve been really wanting to take my family to (big blue madness, go UK!) and as soon as be ticket sales opened I clicked to purchase tickets but none could be found!! This was literally one second after the countdown stopped and tickets came available so I know there was no way for them to be gone that fast. I then ran to my computer and tried there which took a total of about 8 minutes. Of course there were tickets available (contrary to what the app said) but by this time they were all single seats, which obviously will not work for my family. Thanks for nothing but a great disappointment Ticketmaster 😡😡
Ridiculous fees
by catain rogue on 2018/10/29 18:23
I’m ok with being charged for shipping and handling for tickets. But paying over $12 pr ticket when I print it at home is ridiculous. If anything, I should be reimbursed for printing at home. Ticketmaster charge their customers, in essence, $12 for nothing. Apart from lining their pockets. Ticketmaster don’t do anything. Ticketmaster don ‘t send you anything. Ticketmaster have no real product. But they charge you for it. What an amazing business to get into! Offer nothing, charge a lot. It’s the biggest scam in retail history. Leave the ticketing to the hardworking people directly involved with the events instead. Those that work for the theaters, stadiums, with the performers around the country - not these crooks.
Nightmare!
by ih8TM! on 2017/09/18 15:18
They flagged my purchase as fraud which it wasn't. The say to contact customer service but the message doesn't give a phone number to call. After searching online for 20 minutes to find a number - I spent 10 minutes trying to get a person. By the time I would have gotten someone - the offices were closed. Could have been resolved by giving a phone number. Then I call the next day and customer service couldn't tell me about why it was fraud so I had to call the fraud department (since they couldn't transfer me!). Fraud should have never happened since I bought tickets online for this amount last year too. So I asked to repurchase the tickets. I'm told they are no longer available. So I go to look for seats on their app - and they ARE showing as available. I'm laying over $130 in fees and after all this headache - no offers to at least credit some of the fees for their crappy service.
So Many Problems
by nickname743 on 2019/03/24 00:41
I was trying to get a ticket and I was on before tickets went on sale, waiting. They were all sold out immediately, I didn’t even get a chance in the front sections of the theatre. I kept touching a section on the map that was blue, meaning there were seats available, and it would immediately turn black, meaning zero seats available. There is no refresh option. You have to leave the view and come back in. Then it shows the same available sections, and they go black immediately just like they did before. You can view your ticket and see what section you are in, but in order to see where that is on the map you have to go back to the event info. I try to go back later in the day to see if there are any better tickets available and the app thinks I’m a bot! And blocks me from using the app! All because I moved too quickly between pages. But apparently it doesn’t catch the ACTUAL bots and stop the scalpers who are reselling the tickets 2 mins after sales open for more than 3x the price. ($200 tickets going for $750!!) This was such a stressful and frustrating experience. I just want some good seats for a concert I’ve been really looking forward to. Also, the app doesn’t show any pictures of the theatre, which I think it should. It just has a colored map, which doesn’t even have labels for the rows.
Terrible Experience!
by jtintc on 2019/03/03 16:23
I downloaded the Ticketmaster app to try & purchase tickets for the BTS concert at the Rosebowl. Perhaps it was because this event was in high demand, but I have never had such a disappointing & frustrating experience ever using an app. The app was easy to understand. However it fell short in the following areas: 1. The “queue” was not well represented. I waited for 90 minutes with “2000+ people” ahead of me, to go to “383”, to “38” to “1” in a matter of 3 minutes. 2. Multiple people can “select” a seat at the same time. I selected 3 seats & when it hit “Buy Now”, I received another message saying someone beat me to these seats. Please make another selection. Ridiculous. 3. You can’t buy a set of seats if it leaves one seat by itself. I selected 3 seats, & when hit “Buy Now”, I received another message saying that I needed to leave at least two seats together. Please make another selection. 4. For a high demand venue, the checkout process has bugs. After selecting “Buy Now” for my seats, the app went into a queuing mode for 7 minutes & then crashed, bringing me back to the main page. By then all the seats were sold out. I hope that on a normal day for a normal event, the app works better. This was my first experience with the Ticketmaster app. Also my last. I deleted the app. I’ll probably stick to buying tickets from Barry’s or Stubhub.
Worst
by Rachel Rae211 on 2020/01/31 17:50
Seriously the worst. I waited in the waiting room, I sat in a queue, and then I just kept getting booted. All of the $80 tickets either got snatched away from me by other fans (which-why were they an option then?) or the app suddenly said it couldn’t process the order using my phone. I closed out and went back even though the tickets had suddenly jumped in price to $100+ for nosebleeds and now it’s simply saying it can’t even go through with my request. No reason given. But-of course-every time I chose the tickets that were most expensive, suddenly the app “magically” worked just fine-no other fans stealing from me and no weird error messages. I’m glad this wasn’t a band I was actually dying and ravenous to see, but that aside I still was frustrated. I can’t imagine how much more furious I’d be if this were a band that was even more important to me. Get it together Ticketmaster. Your system blows.
Screwed me over
by Kswaswa on 2019/03/01 19:59
I tried to get tix for this comedian for her thurs show on ticketmaster - i joined the queue and waited 20 min and tried to check out with like 20 different seats. Every time it said "sorry something went wrong". So i quit the app, turned off wifi, and got back in the queue, waited 10 more min, and there were only single tix. Now sold out. So i settled for sat although i have a weekend long music fest i got tix to. I called customer service and the guy was so uninformed and rude - and he said theres no way they could compensate me, not even refunding my card $20 for the severe inconvenience. Every other company gives me something for that big of a mess up, and a huge bug in their app caused me to miss an evening of a music festival i already paid for. Everything was fine up until now, but my mother had the same and worse experience with her rolling stones tix. Their queue system and app is awful. Never rely on it for a popular show.
After admitted the app has a glitch it’s on customer to resolve the issue
by MyOpinion100 on 2018/11/10 16:16
I purchased the book plus event bundle, however, I never received the email to download and confirm my mailing address to receive the book. I contact the distributor Ticketmaster is using , my name is not on the list despite having confirmation of purchasing the book. I then called Ticketmaster, they said there was glitch for mobile orders and we could not get the email to submit our mailing address. Now, I’m stuck coordinating between three different parties to get a book that I paid for in advance of the event. More importantly, still trying to get my name and address added to the list... Vendor: ”Ticketmaster has to tell us to add you” I have no way of getting a person to confirm and connect the promoter, distributor and Ticketmaster to ensure my name is added to the list and I receive my book, all because I ordered via the mobile app. 😢😔🤬
Adding a credit card
by picky!?! on 2017/11/18 13:07
While placing my order, I got to the part where payment is to be made. I wanted to pay with one card, but noticed that one of my other credit cards needed to be updated (not the one I wanted to pay with). Well I was updating the old credit card, wanted to save the current information, but would not let me, was only letting me update and pay. So I went back to the credit cards and paid with the one I wanted to. There should be an option right there that you can update your information then choose which credit card you would like. So I’m sure I’ll have to log back in and then update, just an inconvenience when it could have been done right there and then. Thanks
Overall good experience
by Swolga on 2017/11/18 02:42
Overall good experience! One thing that would have made it better would be if they accepted Apple Pay. Picture this: it’s 4 am, you decided to go find tickets for that thing you want to go to but are on the fence about. You put the tickets in your shopping cart, you’re about to check out, and the dreaded section asking you for your credit card information pops up. Now, it’s 4 am. Who’s going to want to get out of their bed to get their wallet to put their card information in to order the tickets? How amazing would it be if I could just use the wallet on my phone. But it’s 4 am and I can’t do that. Guess I’ll just go back to bed and maybe order the tickets a different day if I remember to...
Rating Trends
54,0,68,30,37,41,54,28,35,27,43,36,37,54,63,31,44,44,80,51,45,73,34,31,55,53,54,51,140,72,38,44,67,63,0,132,67,36,27,42,60,84,55,55,48,0,68,33,33,21,40,0,89,37,39,31,30,44,49,40,30,26,6,10,87,44,39,34,34,64,42,31,25,12,60,34,34,74,57,40,25,46,45,37,32,97,96,65,39,61
All Versions
4.0
1,557,958 total
 5
1,321,710
 4
147,940
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41,292
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12,934
 1
34,082
Current Version (217.0)
4.0
1,501,225 total
 5
1,275,538
 4
142,109
 3
39,861
 2
12,389
 1
31,328
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App name
Ticketmaster-Buy, Sell Tickets
Description
Ticketmaster gives you access to millions of live events and makes it easy to buy, sell, and get in - so you can get on with making memories that last. We are the Official Ticketing Partner of the NFL, NBA, NHL, and USTA. Add in our exclusive partnerships with thousands of venues, artists, and theater tours and shopping with Ticketmaster gives you unparalleled access to the most memorable live events worldwide. Ticket management at your fingertips. You’re always just a few clicks away from securing the perfect seats to the events you love. BUY SIMPLY - Search millions of events and get real-time updates as new listings go live. - Use interactive 3-D venue maps and see your seat view before you buy. CHANGE OF PLANS? - List your tickets on our trusted resale marketplace and sell to other fans. - Transfer your seats to friends and family for free. PROTECT YOURSELF FROM SCALPERS - Avoid forgeries “similar location” seats with Verified Tickets. The seats you buy the seats you’ll sit in and backed by our 100% guarantee. YOUR PHONE IS YOUR TICKET - Scan into your events with the app or upload your seats to Apple Wallet (mobile-entry events only). - See all your event info in one convenient place. NEVER MISS OUT ON AN EVENT - Get alerts about your favorite events, artists, and venues. Download the Ticketmaster app and go live. REACH OUT TO US Website: www.ticketmaster.com Twitter: www.twitter.com/ticketmaster Instagram: www.instagram.com/ticketmaster Facebook: www.facebook.com/ticketmaster
Log in and contact issues
by cocamojoe82 on 2020/09/22 22:19
For starters, despite having “stay logged in” and “remember me” selected for ages, I have been logged out. To top it off, while my saved password works on the website, it doesn't for the app. To top it all off, there is no way to contact Ticketmaster to complain about issues like this. Despite being part of such a major, multibillion dollar industry, they can’t be bothered to have a reliable way to contact them. When digging for this (on the website, since, as I said, the app won’t log me in), I am told that I can only either browse the FAQ page, or contact them directly via the purchasing page, but only if it the purchase is active. Seriously, what a horrendous company, and what a horrendous design.
Music
by help-help on 2020/09/20 03:56
Great app needs more classic rock- comedy-rock. Need too lower prices of tickets. Good app
Super fast
by Clayborg on 2020/09/19 00:14
Great app, thanks for the parking option!
Irritating Experience
by PippinAlt on 2020/09/15 22:48
I have not been able to contact Ticketmaster regarding the Elton John concert. It has been postponed indefinitely and I would like a refund. I am 72 years old and there is no guarantee that there will be a concert nor that I will be able to attend. Rey unhappy with Ticketmaster and I’ll never go through them again. Don’t use them.
Glitchy
by kitty jones on 2020/09/15 13:42
Glitchy af but got tix eventually
Ticketmaster difficultly
by QM1 USN on 2020/09/14 04:38
Trying to transfer a concert ticket of mine in the wallet to someone else because I will not be able to attend. Ticketmaster will not let me transfer the ticket. Why?
First Time was great
by Cruise Control On on 2020/09/13 23:58
Easy experience... thank you! ♥️👍
Terrible
by Michigan Gal18 on 2020/09/11 17:43
Could never log in there is always an error. I’m going to delete this app and my never use Ticketmaster again. If this is the kind of business they are
GREEDY
by i hate TM on 2020/09/08 14:35
Ticketmaster likes to play games using fake presale codes to artificially drive up demand so they can jack up the prices. then they charge on additional fees to further their greed wind pockets with our hard earned cash.All over always walk away feeling like you got screwed by TM.
Multiple tickets
by blakkbmbshll on 2020/09/07 23:14
Th I process was smooth. We always purchase through TM. It would be great if you could actually choose multiple seats while you’re purchasing versus one seat at a time
Scam Company
by dryice12345 on 2020/09/05 02:17
They cancel concerts and won’t give you a refund. App won’t allow me to login after I disputed the Weekend and Post Malone transactions. Give me back my money.
Never let me down
by Johnny the realist on 2020/09/02 23:00
Ticketmaster has never let me down.
Error code 0007
by Jlewmook on 2020/09/02 14:16
You know the problem. Go back to best available and stop this nonsense
32% convenience fee!
by Eeelster on 2020/09/02 02:55
Not even mentioning the ticketing fee, just the Ticketmaster convenience fee of 32% of the ticket value! Crooks.
AWFUL Scam Company
by Laini22 on 2020/09/01 18:40
@ticketmaster is the worst! Pre-COVID19 they changed my @justinbieber -Changes Tour tickets date & venue from a Saturday to a Sunday, I received an email notification offering a refund. Then COVID19 happened and they said they made a mistake and due to all the cancellations it’s up to the "Event Organizer" and "keep checking your account for refund status." I checked all the time for 6 months, so much so that I saw that the show was just rescheduled to Monday, June 28 2021!! AND GET THIS...my seats are AWFUL. @littlecaesarsarena Section M32, Row 3, Seat 9 & 10. I called yesterday and put in a formal request for refund that would take “5-7 business days”, magically I received a REJECTION email an hour later. Ticketmaster claims the “Event Organizer” allowed refunds until August 22nd which I never received an email or saw it posted in the Ticketmaster app. I spoke to the Tier 2 employee, they stated there is nothing they can do and it is “out of their hands”. Did they not take my money? “You can resell” – NEWSFLASH no one wants these GARBAGE TICKETS. Please do me a favor and blast them EVERYWHERE, rate them ZERO stars on the App Store, Google, and share to social media how awful this companies customer service is in the middle of a PANDEMIC. Let me know if there’s a lawsuit. Let’s hate them together ✊ #ticketmaster #justinbieber #scam #covid19 #concertrefunds #littlecaesarsarena #badcustomerservice
Ticket Master Review
by Shikita Teasley on 2020/08/28 13:41
It’s a pleasure working with Ticketmaster. One of the main reasons I appreciate Ticketmaster is that you can order your tickets in advance month prior to the scheduled events. Now on the other hand, I feel as though you shouldn’t have to get approved of the buy now pay later option. If you have a debit card, credit card or a checking account with the correct amount of funds in the account to cover the cost of the buy now pay later option then there shouldn’t be a problem. That is one thing I think should be reviewed by corporate because you can loose a lot of customers by limiting this option. Again Ticketmaster is a great option for purchasing tickets for concerts but they do have a few things they need to work on like the buy now pay later option.
Such a trash company
by Thasticky812 on 2020/08/21 18:08
WHERE ARE ALL THE REFUNDS? Hope you go BANKRUPT!
Very annoying - constantly requires changing password
by jcurranz on 2020/08/20 14:51
Once you change your password, it will require you to again change it when you try to login on desktop web version, and that will trigger having to change it again before using the app, etc.
Need to be able to do more tickets in separate areas at a time
by toastiemc on 2020/08/19 16:16
Takes a while to work on my iPhone
Apple Pay gone and couldn’t edit credit card
by applegirl520 on 2020/08/18 22:44
In the past I could pay with Apple Pay in this app but that option wouldn’t appear anywhere now. Also, my saved credit card had expired and there was no way to change the date so it just kept giving me an error and I had to log in on the computer to change it. The entire checkout process took 45 minutes...
One star
by N328KF on 2020/08/17 22:09
One star for lacking a soul
TM puts old passwords ineffective from log in after IOS and or app upgrades
by Devil U Know on 2020/08/14 22:30
Ticketmaster puts current passwords out from log in. They horribly do this after every software and or app upgrade. And not from a current email instead assumes a prior email address used. Plus, no link nor page to Metallica tickets to purchase to their first Drive-In theater concert this Aug. 29. Just menu scroll to which drive-in location lead to App store Google Map app to download? What is this?! Won’t be able to buy those tickets now due to prior mentioned. Thanks a heap TM!!!! 😡
No refunds
by Ashley Kay Lanford on 2020/08/14 01:11
Event was cancelled, contacted them multiple times to only be told by an automated system that I couldn’t receive a refund even though it was within the 30 days. Apparently I bought someone else’s tickets, but the site did not mention anywhere that I was. Will never buy from them again.
They’re gonna steal your money
by anita6677 on 2020/08/13 00:57
Before you’re gonna purchase anything from Ticketmaster, read my story FIRST. I’ve purchased tickets for Jim Jefferies like a Christmas gift and was really excited about it. I trusted Ticketmaster so what can go wrong, I’ve purchased before, but there wasn’t any problem before of course. Since the Covid started they cancelled more than half of their events, which is totally understandable. What’s not is that they WONT give you your money back! My tickets was for almost 300$ and with everything what was going on, business went down and I really needed my money back. When I was texting them, their customer service was the worst I’ve ever experienced. They told me that I didn’t purchase tickets through them even tho I obviously did! I’ve purchased numerous tickets before even was selling them myself. I even sent them screenshots and they told me they didn’t get any. So they basically stole 300 from twenty year old girl who was unemployed and in a really bad life situation. I’m very disappointed and sad that some business like this still working and earning money on people like me..maybe some day it can be you too.
Error Notification
by ILUV3ANIM3 on 2020/08/12 04:50
So, I purchased some tickets to this upcoming event I have, but it always gives me an error saying it’s unable to claim the tickets that I have purchased. I wasted about $200 on this event and if I can’t even get a barcode to scan then how will I get in? They didn’t send me an email either, so I barely have any proof of purchase besides my bank statement. Either this needs to be fixed, or I want a refund for this mistake.
crooks
by Simplegurl77 on 2020/08/06 14:23
It's a shame this is the only way to purchase some tickets. Fees are high and service is horrible. I avoid them any chance I get
Awoke early felling good now crap!!! Thanks for not asked refund
by ghgghhhhgggggfddsa on 2020/08/04 13:24
And
No I wanted Def Leppard
by concert Sept 12 on 2020/08/04 11:48
I wanted DEF KEOPARD U GUYS MAS
Too many confirmations
by DocEngland on 2020/08/02 21:44
You give 5 mins to order tickets once selected section, then ask to confirm with codes sent to email or text taking up time then loose those tickets spots!!! It’s ridiculous!!!
So excited
by greatnatethe06 on 2020/08/01 16:22
Easy to use! Fees are crazy!
Atlanta Georgia Andre Reui. Concert proposed
by Nancy loves Andre on 2020/07/31 19:47
Now that a new date is set why can’t u call the people and reschedule their agenda- some of us paid a lot for your service’s and got nothing to show for it!
Piece of crap software, SCAM!
by Quickshadow721 on 2020/07/31 02:18
.....
Good
by jnpvfvfefoijvefwe on 2020/07/29 15:34
Great
App is complete garbage.
by RSV424 on 2020/07/28 17:14
Even after an update, it won’t let me sign in and I’ve tried several times. Even tried to reset the password (which it wouldn’t allow). I had to sign in online and reset my password successfully there but the app still won’t let me sign in. Also, I’ve been trying to use the ticket insurance I purchased on a postponed concert (to a date I can’t make) and there is no way to place a claim on the site. Ticketmaster, get it together.
You need to work on Apple Pay or don’t offer it!
by k mc 10978 on 2020/07/26 05:53
I spent over an hour trying to select more expensive tickets for the show I wanted to see but it wouldn't allow me to process it through for Apple Pay, so I lost out on the middle row of tickets. It kept loading, so I thought it would go through and and then just ended up saying error.
Slow app
by mikathh on 2020/07/25 17:22
Very slow app, took me around 15 min to receive a code.
Password reset
by Hottamollu on 2020/07/23 20:53
I went to login with my existing account and it asked me to update it using. A code I received through my email. No code was sent for either existing accounts I have. Contact support was only able to assist existing ticket holders. Wish there was a contact number for sign in support on the website and/or app rather than an email contact only. In order to purchase tickets I had to create a new account.
I NEVER GOT MY REFUND
by VXVXVXVXVXVX on 2020/07/22 21:06
HORRIBLE PLACE TO GET TICKETS FROM I REQUESTED A REFUND WITHIN THE 30 DAYS AND I WAS TOLD I DIDNT AND NOW I CANT GET MY MONEY BACK I WILL NEVER ORDER FROM HERE AGAIN
Not in the age of COVID
by markbyrn on 2020/07/22 14:35
In the age of COVID, I would be extremely wary of buying tickets to events that could likely be cancelled. I consider myself lucky that I got a refund for cancelled event but it took well over a month. When I buy a ticket, a charge is made immediately and the same should occur in reverse when an event is cancelled. I would trust Ticketmaster over Stubhub but that's not saying much.
Worthless App
by L. Elsa on 2020/07/20 08:27
Will not allow me to sign in - useless to buy tickets - see my tickets, etc. Will delete app. HAVE TO use home computer.
Refunds and cancellations
by JoshQuiros7 on 2020/07/19 15:17
Ticketmaster is very difficult to reach when you need them. They will tell you to keep checking back them a week later for a refund even though after two weeks you have not received your refund and you mention that. WAIT ONE MORE WEEK with no other update or way to hasten the process after two months of waiting. Very displeased with this service.
Buying tickets with USAA
by hopefullynottaken0606 on 2020/07/18 23:50
It doesn’t go through so if you have USAA don’t bother trying to buy anything on here with your card
Freaking Fees
by MDKidwell on 2020/07/18 23:07
Greed kills
Awful app almost couldn’t see iron maiden
by metalbrycehere on 2020/07/16 21:54
Me and my dad and my friend went down to Fort Lauderdale and we had a good time but on the second day we were going to see iron maiden and only me and my cousin got to see iron maiden my dad and his friend couldn’t come in because of this app this is the worst app I’ve ever used don’t Buy tickets from this app
App is useless.
by notthatchrispratt on 2020/07/14 22:55
What’s the point of an app if every function links you to a webpage. Sure it can display tickets but that’s it, that’s all the app can do. What a terrible platform for user interface. Trying to process a refund is borderline impossible. Good luck with this
Only 4 because...
by Abombs13440 on 2020/07/14 14:11
Ticket classification didn’t match up with seating arrangement displayed. Blind selection process essentially.
I
by Freshins on 2020/07/11 17:38
Cuz FXy E
Frustrating
by GinaAntosz18 on 2020/07/10 01:58
I’ve always used Ticketmaster. Right now it’s giving me a hard time with purchasing tickets for the beginning of next year. Concert hasn’t been rescheduled. Won’t even load to checkout.
Blocked my acct
by live nation is better on 2020/07/08 16:00
Had 5 min to purchase. Made me update password. Took 4 min. Timed out! Tried again with new password. Said wrong password because it had not updated yet. Then blocked my account. Said try different device. Blocked on that too. Next day, cleared cookies! Finally worked. Tickets were not as good tho!!! Ugh!!!
Terrible checkout
by RustyDogSimonKitty on 2020/07/08 09:31
I had the hardest time just purchasing tickets because of parking availability. Not only do they never say if parking in a certain aria is unavailable they make you go all the way back forcing you to release your tickets. Thanks a lot ticket master, if I didn’t have MCR tickets coming I’d delete the app now.
Lori S
by Shep teach on 2020/07/06 23:02
This is one of the most frustrating apps I have EVER used! Definitely NOT user friendly!
The Ticketmaster is not refunding my purchase that was canceled
by Aleks1913 on 2020/07/06 22:46
The Ticketmaster is not refunding my purchase that was canceled and I am unable to reAch out anybody who can help me on the phone line they are saying that my event does not qualify for refund! This is a Fraud and A Scam!
EZ
by JonnyAction on 2020/07/02 15:33
Quick and easy.
My event was postponed 2 months ago
by Odf13579 on 2020/07/01 17:45
Justin Beibs thinks he can hang onto my money forever apparently, Ticketmaster will not issue a refund. The venue is not hosting events and most likely will not through 2021. There is no way to talk to anyone at Ticketmaster.
Please find another third party
by Sharks kitten on 2020/06/25 09:35
So I purchased hank Williams jr tickets prior to Christmas 2019... I used the option to pay over time, it sent me to an app called KLARNA. Paid account off in full, covid hit, concert got cancelled said I would be issued a refund, couldn’t get ahold of anyone from Ticketmaster to find out who my refund was coming thru... eventuality realized it was going to be thru KLARNA... it has taken me over 3 months and a million chars and calls to finally get my refund! I found out this app is a company in Switzerland, please please I love the pay over time feature but please find another third party to go thru!!!!!
No Refunds In Sight
by Dairyland Home Inspection on 2020/06/24 12:11
With COVID 19 not allowing large gatherings postponed shows still don’t offer refunds and Ticketmaster refuses to refund money. It’s been months and nothing. They are happy to charge ridiculous fees but not return your money. No future concerts in sight GIVE PEOPLE THEIR MONEY BACK!!!!!!!
Vivid seat is much better.
by Barret123457292 on 2020/06/23 21:11
The app is horrible to manage through and half the option won’t even allow you to click on them. I tired to talk with customers service but they were absolutely no help and kept telling me to do something that wasn’t working.
market place
by GDPoodle on 2020/06/21 00:12
Market Place is freezing up and not allowing search results to be accessed.
Fees
by Hawleywood2223 on 2020/06/18 18:12
You are outrageously priced. Should be illegal.
Fan
by VQZGQXSPGJLEXaDU on 2020/06/16 13:35
Wonderful
Miss functioning
by C-Los1225 on 2020/06/12 18:26
Selected tickets (system told me locking in the tickets) at checkout I was given an Error: (Another fan beat you to the tickets) why have that function to lock in the tickets if it will not work properly???? Less than 1 ⭐️
No Refund, No sale option
by MrMarcosMiranda on 2020/06/12 18:05
The 1 time I need to get a refund or sell my event tickets Ticketmaster won’t allow for some reason. I’m done using a useless company.
Worst Customer Service
by Laura35066 on 2020/06/12 00:47
Ticketmaster has horrible customer service. Don’t use their service
Won’t update!
by Plains123 on 2020/06/11 02:48
Can’t update this latest version.
Terrible
by Lyn.Nei on 2020/06/10 22:33
The app secures your tickets and all but this app logs me out of my account every now and then and it gets stupidly annoying considering I am one of those people who forget their password ALL the time so every time it logs me out I have to reset my password and invent a completely new password!!!
Was able to buy Adam Lambert ticket in Las Vegas on Oct 21, 2020
by Mila 1977 on 2020/06/10 22:07
Kept at it until success. Looking forward to seeing another fantastic performance. Thank you so much. Looking forward helps me maintain 120 lbs lost. Am at a healthy weight. Of course, gym and nutrition as part of it. Learning that I am enough. Good enough. I have enough Thank you so much.
Don’t Buy from Ticketmaster Fraud no refund no COVID policy
by SimK20 on 2020/06/07 21:47
We paid $800 for tickets, event is canceled and getting rescheduled for unknown date but Ticket Master is not refunding. So many friends have complained so I decided to warn everyone.
Service fees
by seymour butts. on 2020/06/05 20:33
Ridiculous
Changed from 1 star to 3 star
by Hotsonwheels on 2020/06/04 14:57
I bought two tickets months before Covid-19 epidemic, for a comedy show in Vegas. The dates are during Covid-19 and the weekends following riots with shootings. I’m sure as hell not going to Vegas. No option to sell ticket, no option to refund, I’m stuck with these worthless tickets. The app says to “chat live” only to take you to a separate screen that says “no longer available, contact us through email”. After emailing them, still no response after 3 weeks. However, shortly after writing this review I received an email that my event was rescheduled and I was able to request a refund. The email stated I should get my refund in 30 days. Wether this was just coincidence or they actually read my review, I will never know.
Harlem Globetrotters
by bill3/28/20 on 2020/06/01 21:47
I have been waiting for my refund from the Harlem globetrotters event on 3/28/2020. It has been 3 months. Tell me how we can get someone to tell me how I get my refund. I am so frustrated.
Love my ticket thank you
by Torxdashian on 2020/05/29 18:31
I love ticket master
Ripped off
by 8 bit snow on 2020/05/26 03:45
Buy tickets for presale? Expect to pay a ton! Only to return a few days later to fix. Seats are half price and better. Ticketmaster is just disgusting. They’ve taken the fun out of going to concerts. And honestly. I’d not be sad at all to see them collapse in the post Covid world. Good news is I got my money back, but only cuz if the covid situation. But I learned my lesson. Never again Ticketmaster.
Won’t refund money
by am4418 on 2020/05/24 11:23
Had a concert postponed due to the pandemic. Ticketmaster won’t refund my money. Really?!? People are broke, just refund our money.
No Customer Service
by ShadowRager on 2020/05/21 23:58
How about you update your App to process refunds to us former customers. And then shut yourself down.
Error message
by ppcwn on 2020/05/20 23:52
When I try to sign in I am getting an error message 560
Terrible customer service
by Play clash of Lords 2 on 2020/05/19 10:50
I bought my daughter concert tickets for her birthday and when the concert got postponed customer service was no help. They said they would not give a refund and would work on getting a new date for the show. Don’t buy from Ticketmaster!
Glitchy
by Bull...... on 2020/05/18 17:44
Opened the app and it can’t open up. It flashes on and off. Something is wrong.
Can’t even get past signing in
by Sophia Ashley on 2020/05/18 05:35
I have been signed into Ticketmaster on my phone for over a year and then out of nowhere it signed me out. Now when I try to sign is it won’t even show my whole keyboard so I can’t get past that point. I tried deleting and getting the app agin and it still didn’t work so now I may have lost my tickets for the shows I purchased them for.
Not the tickets I wanted
by Ham109 on 2020/05/15 05:17
Buying two tickets from a set of 4 available in a row. Seats 2-5 available. Naturally I want 2&3. What do they give me? You bet, 4&5. There should be an option of choosing the tickets you want. I will try and rectify through customer no service tomorrow.
Where is my ticket?
by ghost123123123123 on 2020/05/15 00:47
Okay so, since you can’t log in again twice while you’re using a computer with your account, I decided to open the website with another device not log in to get a ticket, I did so, I bought the tickets with both devices, but the thing is I can’t find the ticket with the device that didn’t have the account. Help?.
We want our money back for cancelled events
by hoodyh00 on 2020/05/14 23:40
Give us our money back for cancelled events. I live in CA and it’s not happening even though it’s still “postponed.” You guys are being cruel to people that could use the money otherwise since the pandemic started. So rude.
Ease of use
by bnjmac22 on 2020/05/14 22:13
One of the hardest mobile apps to use
Worst Customer Service Possible
by IGOT7 NATION on 2020/05/12 05:54
I’m requesting more information and you all keep giving me the run around. You say it’s up to the event organizer yet BigHit released a statement saying they will be approving refunds for the postponed BTS shows weeks ago. I tried using your FAQ to request a refund, the links just take you in a circle. I tried live chatting and the agent posted an obvious “copy-and-paste” response, ignored my question and ENDED the chat. This is ridiculous, you received money for a service you NEVER COMPLETED. You can’t just change the contract AFTER receiving payment. It’s disgusting that you would use this pandemic to profit off of those suffering. GIVE US BACK OUR MONEY!
Corrupt
by Rip off one on 2020/05/11 04:25
You cannot change the terms i agreed to at time of purchase. I never agreed to your policy terms after my Purchase . I will be disputing my purchase with my credit card company. What you did is illegal and not valid.
Refunds don’t work on mobile
by Kj1946385839 on 2020/05/10 19:20
If you’re trying to request a refund like many during COVID-19, the app directs you to the website. The Request a Refund option isn’t mobile friendly. You can’t click the agreement boxes and confirm.
Difficult login
by chargerv2 on 2020/05/08 04:06
Had proems with site on cell phone. Would not even show comment text pretty crappy site / Application
Fast and GREAT TICKETS
by Sddaddy on 2020/05/08 01:41
A
>:(
by Noel Wanna b on 2020/05/06 02:38
Ticketmaster is worse than Al Qaeda
Rescheduling due to COVID-19
by praynstak on 2020/05/04 01:11
Ticketmaster, ticket sellers, and event organizers should not do business due to the fact they are not refunding tickets purchased for events that are rescheduled due to corona virus. You all should be ashamed keeping people’s hard earned money during a time like this when people are dying. Refund us our money for the Chris Tucker event at Beacon Theater that was rescheduled. Money hungry people should not prosper for this!
Review
by Blazergrl on 2020/04/30 02:09
I like them
Customer Service, meh
by SumerLTR on 2020/04/26 04:51
Used their app to ask questions about an upcoming concert. After a few illiterate responses, I got an obvious blanket copy and paste response. They couldn’t give two Fs about customer “satisfaction.” They ended the conversation following a question I had. Judith E., find another job. No wonder Pearl Jam sued you. WORST. ENTERTAINMENT. COMPANY.
The worst app(s) ever - 4.7 stars is a lie
by micanichi on 2020/04/24 10:45
The Ticketmaster/LiveNation monopoly is fronted by the two most confusing, poorly designed apps I have ever used. The back and forth between the two apps and their websites is an unending cycle of frustration. Codes promised to ticket holders for cancelled events are nowhere to be found. Logins are rejected then accepted. The best thing to do is report them to the Federal Trade Commission.
You Guys
by DGMoney3M on 2020/04/24 08:15
I wish I could get vip tickets lol. Never been to a concert and they by fav band by fay. Stay true
Live Chat
by Kiquiz on 2020/04/21 20:06
I did live chat to exchange tickets. Spent my Saturday morning and later was informed the exchange didn’t happen. HORRIBLE CUSTOMER SERVICE.
True colors revealed
by hyshukai on 2020/04/21 19:30
You don’t want to refund tickets? They know “postponed” (no refunds) is not good enough. This is a pandemic not a snowstorm. Good luck getting tickets purchased after this pandemic. I won’t be here ever again. It’s sad Ticketmaster is willing to go out of business instead of give people THEIR money back. The money isn’t yours until the event is over.
Hidden Fees and No Refunds
by SDAWG55555 on 2020/04/21 01:36
My event has been cancelled for well over 30 days and I have yet to receive my refund. Every option I try to get answers, I get an automated voice assistant telling me the same thing: wait 30 days.
Excellent Kane Brown Tix
by alongrifle on 2020/04/20 00:02
Always a good program serviced by Ticket Master!
They are the Pitts
by pamelarose on 2020/04/19 03:47
What a FRIGGEN waste of time. Ticket master should pay me. I know goddamn well they’re gonna spam the crap out of my email too. Screw you guys.
P.O.S.
by SickofTicketmaster on 2020/04/18 18:34
Keeps suggesting that I log in (I am) or switch to another device, like a phone (I'm on one). I have to reinstall app for it to work. Why oh why can't there be another way to purchase concert tickets?
FRUSTRATING
by minturnco on 2019/01/26 16:54
I signed up for fan verified presale, got in line 10 minutes before the on sale time, got in the q and it still took 42 minutes to get tickets. Every time I would select tickets the system would tell me another fan got them and then the system would offer me different seats. If I selected buy, I got this endless blue circle and then a pardon us a system error occurred message. This same situation occurred the last 3 times I went to buy tickets. When I purchased Elton John tickets the system told me an error occurred and my seats were released when in fact I was charged for them. I love going to see shows and Ticketmaster keeps installing new procedures to protect fans but it’s not working. I only purchase through Ticketmaster when I feel like I have to. It’s been a long time since I’ve had a good experience with TM.
App is Bad Website is Even Worse
by Hose18741 on 2020/01/23 23:16
So, I log onto Ticketmaster to purchase 2 tickets to an upcoming concert. Find the show no problem get the tickets I want no problem. When it comes to placing the order it says, you must log on to use express checkout payment method. Oops on me, forgot to log on. So I log back on and ‘Place Order’ and it tells me the same thing. Okay. Let me close the browser and delete all cookies because the website is dumb. Did all of that and try again. Sign into my account and go to ‘Place Order’ still the same error. Okay maybe I’m an idiot. Let’s try from the phone. Go go onto the app, where I’m signed into my account, see the show I want to purchase tickets for. What do you know?? Clicked the show I want and it just gives me a blank white screen for 15 minutes. Alright so know I have to attempt to speak to customer service. I click through everything and when I get to the Contact Us page there’s numerous ways to attempt to contact them, email, letter, live chat, numbers for already purchased tickets, and a Call Us section. Do you think they left their customer service number under the Call Is section??? Nope they did not. So onto of all the extra money I have to spend per ticket, their website and app does not function properly. If you can stay away from ever using this monopoly to purchase tickets. In the end I created a fake email so I could log on and purchase my 2 tickets. I guess if you want everything to work just keep making fake emails.
Do NOT use app for popular events!!
by AbigailCSMyth on 2019/12/13 17:48
Let me save you all from getting screwed out of those hard-to-get tickets at initial sale time: DO NOT USE THE APP!! Let me explain what will happen to you using my own experience. One hour before the start of the sale, the app put me in a virtual “queue.” When the sale started, it showed me where I was at in line, real-time. I was “2000+” behind which I learned the hard way is the maximum the app will display. As you wait it will give you minute by minute updates of how all of the good seats are selling out while your place in line continues to be “2000+.” I thought I should wait because every time I called the number it was busy. Finally, after 39 minutes and all the good seats were sold, I was still 2000+ in line and it looked like it would be at least another hour before I get to the front of the queue. In desperation, I called and the line was no longer busy! I was able to cut in front of everyone in the queue with that call and purchase the tickets. Word to the wise - do not use this app if they put you in a queue longer than 50 people. It’s a total joke and you’re better off just trying to call. By the way, as I write this I am still in the queue. Horrible experience. I’ll try to enjoy my mediocre tickets.
Ticketmaster SCAM PLEASE READ
by MMO clicks on 2020/02/01 22:28
Tickets for any concert are all worth EXACTLY the same. But because of “popularity” ticket prices fluctuates. Ticketmaster likes to use this to advantage to scam more than what it’s worth on everyone buying tickets. The concert I was going to had seats ranging from $50-$300 nosebleeds to floor seats. But because tickets were not selling as quickly in a timely manner as TM has hoped. They dropped all seat prices to $20, equalizing nosebleeds, mid seats, and floor seats to “$20”. I already purchased two tickets days before for $50 ea. Not including tax and service fees. I’m paying $150 for crappy seats. When floor seats are now ONLY $20!!! I can’t even get the difference in money back because of their “agree to no refund” BS policy. Everyone going now gets the pay only $20 for ANY seats now. I paid 7x the price that people are getting for a fraction of what it was originally sold for. Ticketmaster monopolized and control ticket prices whenever they want and I think someone needs to stand up against this giant business because they are seizing money and making up “agreements” to trap everyone into paying their outrageous prices. I’ll be writing to the Better Business Bureau BBB and contacting my credit card to dispute this problem. Ticketmaster is trash 🗑
Monopolizing Costs with Treachery
by the Angry People of MCR on 2020/02/03 02:45
I downloaded this app, just briefly, the day before I would need it to purchase tickets for a major, very popular, music event. I attempted to login to my account on my PC separately the next day in order to update my payment information before the queue would open but conveniently could not because they were having ‘technical difficulties’ and many others online were also complaining of being unable to log into their accounts. So, I was unable to streamline my future purchasing process but that was shown to be irrelevant as I will reveal thusly. Later, after waiting in queue for a half hour the tickets that were shown as available could not be purchased when selected. Later that day, many more tickets were available but only about a third of them were listed as a ‘verified’ reselling of the ticket but the rest didn’t say they weren’t new, while all the tickets were 3-4 times the price of the original. At the same time the band appeared to believe that all the tickets were sold out to all their events and had set the prices for their own event to be between $59-$200. So, in conclusion Ticketmaster is a scam making millions off of the deception of their hosts and customers.
Irritating experience
by WMM92308 on 2019/02/10 17:56
The Ticketmaster site would not allow me to purchase my tickets using my home PC, even though I was logged into my Ticketmaster account. It kept giving me an error message telling me to purchase from a laptop or mobile device. The problem I have with ordering from my phone is that the mobile application does not allow you to select the specific seat location that you want. You have to take the 4 seats (or however many you are searching for) that the system finds for you. I was wanting our seats to start on an aisle and even though the website showed the aisle seat was available, the mobile system would only give me 4 seats beginning from inside & working out toward the aisle. So lame! I understand why they want to sell the tickets in that manner, but why not put the needs of your customers first & allow the customer to dictate what seats they buy? What is the point of leaving one aisle seat open? Don’t drive people to your mobile app, where the customer has less functionality (unable to choose seats).
No way the service is 4.7 star worthy
by Qb123abc2016 on 2019/01/26 03:46
I have dealt with Ticketmaster for years...it’s hard not to if you want to attend most events. This is my first and last app purchase. Monday I purchased tickets with insurance that wouldn’t store in my wallet. Okay np. I checked the app for confirmation; no record I bought tickets. Checked my bank account, funds immediately withdrawn. Emailed. No answer. Emailed insurance company who at least responded but still haven’t received any email acknowledging my purchase. 5 days later, still confirmation of purchased tickets. Still no response to my now 2nd email. Also, my tickets, my Exact Seats are still for sale?!?! So my money has been taken and the only proof provided are my screenshots and bank statement. Nice job. My fear is heading to the event with screenshots of tickets to be told it’s no go then Ticketmaster further declining to help because it’s past the event time to cancel. I should’ve sprung for the extra money to print or have the tickets mailed or maybe, just maybe a multi billion dollar company shouldn’t be shaking me down. Bad enough the cost increased by $60 after the “fees”. Don’t. Just don’t. Or, spring for the actual paper tickets like in the old day. #madaf
They’re gonna steal your money
by anita6677 on 2020/08/13 00:57
Before you’re gonna purchase anything from Ticketmaster, read my story FIRST. I’ve purchased tickets for Jim Jefferies like a Christmas gift and was really excited about it. I trusted Ticketmaster so what can go wrong, I’ve purchased before, but there wasn’t any problem before of course. Since the Covid started they cancelled more than half of their events, which is totally understandable. What’s not is that they WONT give you your money back! My tickets was for almost 300$ and with everything what was going on, business went down and I really needed my money back. When I was texting them, their customer service was the worst I’ve ever experienced. They told me that I didn’t purchase tickets through them even tho I obviously did! I’ve purchased numerous tickets before even was selling them myself. I even sent them screenshots and they told me they didn’t get any. So they basically stole 300 from twenty year old girl who was unemployed and in a really bad life situation. I’m very disappointed and sad that some business like this still working and earning money on people like me..maybe some day it can be you too.
Purchased tickets...NO SEATS upon arrival!
by artandmusic2020 on 2020/02/15 13:10
Last night Valentines Day at the Bocelli concert there was no seats nor even a row for the “floor” tickets I had purchased from Ticketmaster. I was sold 2 floor tickets by Ticketmaster and these were part of a wedding proposal. They included VIP lounge. When we arrived to the venue there was no Row 19 and we were told we would have to sit off the floor in a corner seat and that they could not guarantee we would sit together. This led to a very difficult situation and the romantic experience for the night was ruined. We never did get our seats. This is highly unethical and something must be done. Amalie Arena should also take some responsibility in this as they were to set the seating. We saw that duplicate seating had been set up for lower numbered rows and ours eliminated. The show was oversold at our expense. We expect compensation as this was obviously not a mistake. You charge more for floor tickets and this is the service you give your clients. It was certainly not the Valentines evening linked to proposal that I envisioned. It will be interesting to see if Ticketmaster provides a refund for this debacle? Buyer beware when ordering floor tickets.
Ticketmaster screws me again
by spazzmaticjess on 2020/01/31 20:40
I am a huge concert goer. I hate that I have to use TM for everything but no other options if I wanna go to shows. Got screwed this morning on the most frustrating ticket buying experience EVER for one of my favorite bands. One browser wouldn’t let me buy tickets - says to use another browser or app. Log into other browsers and app, they say can’t get in queue bc I’m still in queue in another browser and to return to that browser. Finally figure out to log out of original browser, and log into the app. Find some decent tickets 15 minutes into the sale (fans know that every minute is precious and I’m stressing out here). Won’t let me buy the tickets. Enter my card number over and over again. No error message, no anything - just says “please wait while processing”, then refreshes back to the card entry screen. Lost those tickets ultimately. I was finally able to buy some tickets 15 rows further back and just completed my transaction. This is 40 minutes into the process with lots of frustrated tears and yelling at my screen and now I just feel angry and unsatisfied. Thanks for nothing TM. 😡
Generally good, not for parking or special services.
by Rap Mama on 2019/10/25 23:10
Ticketmaster is great for the shows at local & smaller venues, & tickets are immediately sent to your email (for “go mobile” electronic tkts.) It stores your info so additional input is not required. The problem is, for larger, popular concerts, the app is waiting, waiting, “due to volume.” Many times, I’ve selected tickets, & proceeded to Payment, while waiting for the system to secure my tickets, after minutes, there’s an Error message & no luck. In addition, if prepaid parking is selected, concert tickets must be mailed along w/ parking pass (but this is NOT apparent,) the system just Will not Process your order. This also happened when I thought I purchased meet & greet tickets, waiting, waitinf, after 2 error messages, available tickets went from row C, to row V, so I saved $$ & bypassed the meet & greet, paid less & got front row tkts. I’ve also had the say that tkts were not available, I released tkts purchased new tkts, & ended up getting charged for both sets of tkts.
Lack of transparency frustrating
by sghhjreghiurd on 2019/04/27 20:21
I think it goes without saying that when someone wants to buy something, they want to know the price of what they’re purchasing. As Ticketmaster has evolved their platform to keep up with the likes of StubHub and seat geek, hidden fees and the required analysis to understand the actual price when searching across sites has gotten increasingly cumbersome. Why does it have to take three clicks to be able to see the actual price I’m paying? Especially when the fees vary for verified resale and standard tickets, as a consumer youre left guessing what the price is until you reach the third or fourth screen in the process. It just makes it really difficult to compare prices, and it makes it that much harder to understand what you’re really paying per ticket. While Ticketmaster is clearly relevant as a gatekeeper to many of the events we all love and want to attend, and provides valuable service, I wish they would operate in a way that was more truthful and transparent.
Bots ruining it for everyone
by T-Lou on 2019/04/01 01:09
I really don’t understand how the second tickets go on sale they already have the tickets for sale on Stub hub- Low Life scum is making money off cheating the true fans. How can you claim you can’t stop it? It’s easy if you turn around and sell your tickets the second after you buy them your order is cancelled. If you are not a person with a ticket master account who uses there tickets should be a red flag. I love going to concerts but how can I afford to pay thousands of dollars for a ticket that should of cost 175 so some scum bag can profit off of me. It cheats the artist and the fans. But Ticketmaster gets to double dip by recharging that ridiculous convenience fee which is why you guys probably don’t stop it. I really hope the verified fan program starts to work because we are in desperate need of fixing this problem and StubHub and Ticketmaster marketplace don’t do anything that contribute to the problem.
Lost good seats !!!
by kojihgy on 2020/02/25 15:39
Signed into the app to purchase Kraftwerk tickets early for Amex cardholders. My Amex card info was already in the system but when I went to purchase tickets only visa and MasterCard showed up in the drop down menu. Every time I entered the Amex info it would not accept it. I tried six times to enter visa info including address info only to have the page reset to blank fields. The timer would run out and I would have to go back in to the ticket page. I was already signed in since the night before and checked and saw my name in my account. I had to make an inquiry into my account which brought up a webpage asking me to sign in, which i then did. After this I re-entered the app to try to purchase tickets and found I lost out on the seats I originally wanted. Only seats available were on the next mezzanine up. Selected some seats and look....Amex is now in the credit card drop down !!! I am so upset I want to smash my iPad into the wall !! Ridiculous to have to sign in twice, especially without any instruction to do so. Poorly constructed app, terrible service !
Ticket Master Review
by Shikita Teasley on 2020/08/28 13:41
It’s a pleasure working with Ticketmaster. One of the main reasons I appreciate Ticketmaster is that you can order your tickets in advance month prior to the scheduled events. Now on the other hand, I feel as though you shouldn’t have to get approved of the buy now pay later option. If you have a debit card, credit card or a checking account with the correct amount of funds in the account to cover the cost of the buy now pay later option then there shouldn’t be a problem. That is one thing I think should be reviewed by corporate because you can loose a lot of customers by limiting this option. Again Ticketmaster is a great option for purchasing tickets for concerts but they do have a few things they need to work on like the buy now pay later option.
Worst App ever!
by amb49 on 2019/03/23 12:11
I bought 4 tickets months ago. I had opted for digital tickets. The day before the event, life happened, and we were not going to be able to go with the other couple. No, my friends did want to get the app for a “transfer.” I told them I’d see if I could print the tickets. I searched the app, and the notes looked fairly straight forward. WRONG!!! I had to hunt for each button, then it took me to a page with no buttons. NO BACK, NO NEXT, NOTHING! I had to start all over. When I finally got to the page (after 3 attempts) with the tickets, there was no “print” button. I tried to find it, and guess what, I had to start all over again - hunting for the right buttons, 4th attempt! After 45 minutes or so, I found the tickets again. This time I took a screen shot of each ticket. One of the instructions on the ticket said you must present the entire page. I printed them and now I am hoping our friends are able to enter the theater with these tickets. In the future, I will go directly to the box office, if possible, not Ticketmaster.
Kem and maxwell
by Que-el on 2019/02/22 15:49
This was an awful experience. The tickets went on sale at 10:00 and it took me 39 minutes to get on the site. Once I was on and clicked on a ticket it kept switching my ticket selection and stopping on a random ticket. The price kept changing. It said $119 then once you clicked on it the price went up to $129. So I called. And the representative had the same seats for $180. And the fees are just ridiculous!!!! Now I have accepted that you guys are outrageous with the fees (I’m not even sure how you get away with those fees) but you do and people pay it to get the tickets. So the least you could do is have a system that works. It’s 2019. I find it hard to believe that this service you are providing is the best it could be. 🎤
The absolute WORST website to purchase tickets on
by Lana Tooks on 2019/09/16 15:22
While it is unfortunately where most bands and artists put their ticket sales, there are way too many bugs, glitches, and failures all on their part. They try to give you the “best tickets” in the nosebleed section and later you find out general admission was and is still available. You can have tickets in your cart multiple times and get the same error message constantly saying something along the lines of “sorry, we had difficulties on our part, please try again later” and you’ll have to go through the entire process again. It’ll say that you can increase the quantity of tickets in your purchase but you can’t! You really can’t! There are also so many scams and so many other purchases that you just “have to make” because you used TicketMaster. Its fees are ridiculous, this app is insane, and the website itself is a disaster. It just keeps getting worse. Please try to fix this because so much of it is unnecessary and incredibly stressful.
Ticketmaster scared me so bad!
by AshBabe4599 on 2018/09/07 10:03
I had 4 tickets transferred to me a couple days ago and everything went perfectly fine. I checked my account an hour ago and seen that my tickets were voided and it said that I had 0 tickets. I was freaking out so bad, I was crying because I paid a lot of money for the tickets and been trying to get them for months. They are for my boyfriend and his sisters and I which are die hard fans and they are a surprise gift for my boyfriends birthday... well I thought maybe if I logged out and logged back in, my tickets will be back, wrong. So I tried turning off and on my phone, wrong. I tried deleting the app and getting it back wrong. After half an hour of having a panick attack, I was off the app for a couple min, then I seen my tickets were back. I don’t know why they were saying it was voided but it was a very scary experience. I just hope nothing wrong like That happens again and I’m able to go to the concert with no problem
Great idea, but it doesn’t work.
by aconibel on 2018/09/21 01:55
The app is useful about half of the time. I’ve learned the hard way that I either need to download my tickets to a .pdf reader app and save them on my phone/iCloud, carry a laptop with me or print my tickets on paper, because if I rely solely on the app to get me into an event that I’ve paid good money for and don’t have a back-up plan, I will have a hell of a time getting into that event because the tickets don’t always show up in “My Events” and there isn’t another option to view my orders within the app. Even on the website, I have to click on “My Orders” to view my tickets for upcoming shows/events. Otherwise, it just shows me a notice saying, “You haven’t purchased tickets for any upcoming events.” 🤯🤯🤯😤😤😤 Please fix this! Dealing with Ticketmaster is almost always a headache anyway. Might as well make something about it easier for customers to navigate, right?
Use your high fees to pay for user studies
by BirdieHandler on 2019/09/09 16:35
TicketMaster: why don't you use some of the fees you slap onto every ticket purchase and pay for some user studies? Here I am, a day after an event whose tickets couldn't be transferred out of the app and I want to tell my friends exactly how much they owe me. How bloody hard is it to leave access in the app? That's just lazy implementation. What is the point of showing me a grayed out image of a past event but not letting me tap on it to open the 4 tickets on my phone for that event? Do some UX, please, to understand your users. Also: what's with the huge number of 5 star ratings of this app? Seems fishy based on a quick scan of recent reviews that are averaging 2 stars at most. Did you pay some service to make a bunch of high ratings? I was happy enough with my experience at the event (moving tickets to my Apple Wallet would have been even better, but whatever), but not being able to look at past event details is BS.
Handicap
by Not my fault I can't walk on 2019/12/14 02:13
Ticketmaster should be ashamed of itself. I tried getting Handicapped seat on Tuesday at the presale and was told that “Handicap tickets “ not available until Friday morning when the tickets for general public went on sale. I opened my Ticketmaster app and signed in. I was very lucky land went immediately into que and by 10:05 I started to fill out how many handicap tickets I wanted. I only wanted 3 tickets. Was told that there was no Handicap tickets available at this time. After much to do I finally called the Hersey Giants Box Office to be told that they don’t sell tickets but I could call tomorrow and if there were any handicap tickets left I could purchase them on Saturday I continued to try all day and the Ticketmaster site kept changing my 3 tickets to 2 and removed the Handicapped button I have never had problems like this for other rock concerts in New Jersey or New York that sold out in hours. This concert is still not sold out!!! WHY CAN’T I GET GOOD HANDICAP SEATS FOR THIS SHOW????? Mary Apuzzo Lady that still wants to rock out but cants walk
COMPLETE RIPOFF
by Polararg on 2019/11/16 01:23
Every single time I have been FORCED to use ticketmaster, it’s worse than the last. $79 tickets...magically become $101 tickets because of $22 fees PER TICKET, then they want another $9 per ticket for “insurance” in the case you can’t make it?!! Really?!! On top of that, they want nothing to do with you using paypal. Try using it, and it’ll just bring you right back to the log-in for paypal. Go ahead, type your email as many times as you want...it will never go through before your time to buy tickets runs out. So you’re forced to type in your credit card info. A glitch? Maybe. But given that ticketmaster is trying to squeeze every possible penny from you, you honestly believe they want to share a payment fee with PayPal? Doubtful. Seems easier to just have a glitch that forces you back. Oh...and try getting through without giving up your cell number. NOPE!! They want that too! Data mining? Most likely. Why wouldn’t they squeeze that potential penny from you too. Scumbags. I hope you rot in hell
Awful!!!!
by fudge7619 on 2018/08/31 02:22
Used to never have a problem but... I bought tickets to a Detroit Lions game on my Ticketmaster account but I used my boyfriends credit card. Ticketmaster charged the card but later I got an email that “something went wrong and you do not have these tickets.” I called customer service and they said the card was fraudulent. It wasn’t but they suggested maybe it was because it was my account and my boyfriend’s card. I tried ordering the same tickets the next day using my credit card (mind you that I’m buying 4 tickets and they’re good ones so it’s just over $2000). They charge my card (money comes out of my account) but the app says your purchase was not complete. I again call customer service and they tell me that my card is fraudulent. It is not. I called my bank and asked about the charge and they tell me it went through and Ticketmaster wouldn’t be able to automatically determine if my card was fraudulent without calling the bank to see if it was flagged. They didn’t.🙄 I ask how I can buy the tickets when they keep saying all of the cards I use are fraudulent. ....they recommended that I use a 3rd card or buy them from the venue (which is about 300 miles away). We each ultimately got our money back after 4 days of them holding the money but no tickets and apparently no way of buying them either. There was a 3rd incident but I will spare you the details. WILL NOT USE AGAIN!! -former happy customer
Sign on and password
by EJD33333 on 2018/04/20 15:47
Today I tried to buy tickets from my computer. My email and my password were saved. On three attempts I tried to get in and asked for an updated password to be sent to my email. Three emails did not come and then my account was “locked“. That email came through telling me that my account was locked. None of the three that and they did not go to my junk mail. Then I was on the phone for about 10 minutes waiting to talk to a customer person. He informed me that Ticketmaster likes to use Google Chrome. I use Safari on my Mac. He also said that they preferred to use mobile apps. Maybe everybody in the world knows these things but it delayed me 40 minutes getting my tickets. Maybe I could I gotten better seats I don’t know. But I give them a rating of two because of these inconveniences when I was already signed up with them and had what I thought was of functional account. I was so wrong!!
Website spinning forever
by Netti123xyz on 2018/12/07 19:04
I got a notice -yay!- that Queen tix on sale and click here to get online. So I did- I am 2000+ in line, but they will let me know when I’m next. So I wait about 40 mins and now my turn. I click on some seats. ($95)Then I sit and spin for 20 mins. It never comes up, so I back arrow, new sets of seats pop up (which actually looked better) so I click on new seats. I spin for over an hour! I look at my phone, still spinning, look again , it’s like it’s at home page. Ugh! So now I have to start all over and now the only tix available are ones behind the stage ($59) and ones that are like $500 bucks, so of course I pick the cheapos . At least I got tickets but I’m totally bummed I got booted out and lost the better seats I wanted. There are some nice features with the wait in line thing etc and if it would have worked like I hoped I would’ve given you 5 stars. But since I got booted after waiting over an hour you’re getting 2.
Waiting in a virtual line for nothing
by fromSyracuse on 2020/02/07 15:37
Having a line for all of the traffic is great but why show tickets available only to then say they have already been sold to another fan. It’s disheartening after two days this week of trying to buy tickets and even longer today to have spent a half hour trying to purchase tickets that were probably never available to begin with and end up just buying lawn tickets in the end because that’s all that is left by the time you’re done clicking all of the facade options. Just say they aren’t available from the beginning and I think people will be less upset. Having signed on both days right at 10: Am to finish at 10:30 to only end up with GA because I feel like the time was just wasted clicking seats that were never available anyway is really annoying and kind of bait and switch.
Why Mobile
by vthostess on 2020/01/07 17:57
This is a good app and works as planned but I’m frustrated that Ticketmaster constantly MAKES you use the app. The show I am attending says I can only enter the event with mobile tickets. I had them printed but printed tickets are not allowed. Fine. Whatever. But when you go to use the mobile tickets you HAVE to use the app. I just find it annoying that I have to now go and download an app that I don’t have storage for (i had to delete other apps just to make room for it) and then log in and get my tickets from there into my wallet and then show the venue attendant. It may be old school but I find it way easier, and I feel more secure, if I could just print them. Or at least show them on my phone without having to get the app. They basically are forcing you to get their app in hopes that you won’t delete it and continue to use it. I get it from a marketing stand point but honestly it’s just really annoying.
Too much extra charge
by clearly not clear on 2020/02/18 15:58
Every ticket has a $20+ up charge to every price that is advertised. I’m not understanding what services are being rendered for this much per ticket. I know these funds aren’t going back to the performers or the venue. Actually cut dawn the amount of tickets I buy through ticket master because of this. This is coming from someone who goes to usually around 100 concerts a year. The fees that are tacked on are strangling the people that are already finding it hard to pay for the sky rocketing tickets. I understand that everyone need their cut but come on. Ticketmaster has been around for a long time. The greedy nature at which they charge people extra fees is in need of a competitor to swoop in and start undercutting. Stop being so greedy Ticketmaster or at least start advertising the tickets with the fees included so that I don’t get sticker shock and cancel my order during check out. The app works great most of the time.
Must Do Better
by ladydamascus on 2019/10/03 03:44
It took half an hour to purchase tickets. Was required to reset password. Then had to wait until tickets were available again. Then had to complete some stupid puzzle to verify I’m not a robot. Then could not figure out how to flex pay. Had to research. No flex pay available for these tickets. (Why did they mention it is available on ticket selection page)? Lost tickets again. Had to wait until they were available again. Also, could not verify age restrictions even after calling the venue and Ticketmaster (which was closed, no chat available unless you already purchased tickets)🤬 No answers available within policies or during ticket purchase. Finally purchased 4 great seats for Earth Wind and Fire!!! 💃🏿 I guess I have to call tomorrow to be sure my 9 y.o Grandson can attend🤷🏾‍♀️ This is on my bucket list for my family.
Lost tickets I wanted
by hpluseleven on 2019/05/01 18:02
Unhappy about the way the app worked. Had GREAT seats on the hook, all signed in ready to pay for some reason app made me sign in again even though I was already signed in, then it said sorry some glitch couldn’t go through to purchase try again so I went back tried to buy same tickets and I got the message sorry, someone else just bought those tickets. I then purchased other tickets, same price but seats not as good. I am very disappointed, apps are supposed to make things easier but It was just frustrating. The service charges this company is charging are high so I expect GOOD service and an app that works properly. I continued on because I REALLY wanted to go to this event and Ticketmaster is where these tickets are available but in the future I will avoid using Ticketmaster because this experience was sooooo frustrating. When you have to spend a ridiculous amount of money for tickets you should be able to expect impeccable service.
Annoying but I still use it
by Ptx mats on 2020/02/07 22:34
This isn’t a bad app, but every time i try to buy a ticket something goes wrong. I’m currently trying to buy 5SOS concert tickets but half of the seats I can’t buy. The front sections look like they have all been sold out, they aren’t listed anywhere. But I went to buy tickets about 10 minutes after they went on sale and I only had to wait in a 3 people long queue, so tell me how 3 people bought 3 sections worth of tickets? I also bought Harry Styles concert tickets. The tickets I wanted originally were only available for people with a certain brand of credit card which is crazy! Why can’t I buy that ticket, I would pay the same amount as someone with that card?? The only reason I buy tickets on ticketmaster is because they have the cheapest tickets, other sites sell them for 3x the ticketmaster price. It just upsets me how I can’t have a smooth ticket buying experience .
The worst
by Qu4ntumZero on 2018/11/10 21:45
Quite easily the worst experience I’ve ever had trying to get a ticket to something. Ticketmaster apparently partners with a ton of other team specific ticket sites, even plastering their logo on the pages stating it’s powered by them, yet has next to no actual connection to them. The current process of redeeming or accepting a transferred ticket leads to a dead end telling you your account doesn’t exist and never prompts you or tells you, that you are now on a completely new site that requires a brand new account. Customer service won’t help you because that’s “insert team websites” problem now. I’ve now had to create multiple accounts, and in order to redeem a “Ticketmaster” ticket on my phone, use Apple wallet or Google pay and NOT the Ticketmaster app or any of its services. Keep in mind every link they send you redirects you to their stuff, none of which actually let you do anything with these tickets. Unbelievably horrible and will NEVER use this garbage again.
Stuck in a que I couldn’t get out of an no way to reach anyone to help!
by Atlbearwrstlr on 2019/12/12 18:28
So I don’t purchase tickets thru TicketMaster often but this was a terrible experience. I picked tickets for a show next year and before I could 100% confirm and purchase my time ran out. No problem - I get it - others are waiting. I lost my place, not a problem...but oh it was! The system would not let me get back in line to select and buy new tickets despite logging out of everything short of turning my cell off. TM just kept saying I was already In the Que and to return to my place and buy tickets...which wasn’t possible. After trying for an hour & a half I finally was able to get back in & buy tickets. In the mean time a call to fan support went unanswered for 15+ min. Suffice it to say Not A Fan of this platform for buying tickets or a way to easily reach support when I’m trying to spend money with them!!
Infuriating
by Tech Crunchy on 2019/11/12 15:41
Ticketmaster remains one of the most ill-equipped apps and companies out there. Not only can they not handle the sheer volume of ticket purchasers, but you would think after this amount of time as an online vendor that they would have enough bandwidth to update purchases in a timely manner. They’ve tried to address this in a certain way by putting you in a queue behind people. But then as you click on what you think are available tickets, you are constantly given the response that you just missed the purchase and that someone else purchased them before you. Also, while you’re waiting for tickets to go on sale, you should be able to do the phone verification process then. The fact this happens after the sale counter expires, delays the process and puts the individual further back in the queue. Lastly, when the on sale counter expires and ticket sales should be commencing, the app hangs indefinitely. All of this = infuriating!
Bad experience
by KJC JR on 2019/08/29 20:38
Hello, I just purchased tickets for the Houston Texas via ticket exchange. While trying to complete my purchase the app asked to verify my card info which is great but the app kept telling me my info was not correct. I know it was because one, I’m literally reading it off the card and two my card is saved on the app anyway. So after 12 attempts or so it finally goes through but then I noticed the fees went from $50 a ticket to $60. Four tickets later I am charged an extra $40 for tickets that I’m already over paying for and I had to use a different card that I didn’t want to use so I’m not getting the points I should earn as well as the waste of $40 bucks that I could have used for parking at the game. And this isn’t the first time. The app kept telling me my card wasn’t correct a week ago when I bought some rockets tickets and again my reading the card info right off the card into the app. Then on the 4th try or so it worked.
Panic over Panic! At the Disco
by Literallytherearenonicknames on 2019/02/01 22:30
I LOVE TICKET MASTER. Seriously, I bought tickets from the in June for the panic! At the disco tour, and then the week of the concert the polar vortex came in. Highways got shut down with no way for me to get there and with -20 degrees predicted and my college shut down for the entire week by the time the concert was set to preform it was EXTREMELY unsafe for me and my friend to go. I gave there customer service a call and the lady was super sweet about the entire thing and gave me a full refund on the tickets and advised me to stay safe instead of risking it. Seriously amazing, it made me feel so much better I wasn’t 100$ out even though I was super bummed to not go, it’s nice to know they care about there customers! 5 stars all the way!!
HELLO...?!?
by mr. sad service on 2019/02/02 18:39
I tried to get a phone number to speak to a representative over the phone for a half hour but was unable to find anything but the general phone number given to everyone. When I called this number I was told by a machine that all representatives were busy and then disconnected. I called back but was again hung up on. I was forced to their automated system which COULD NOT ANSWER ANY OF MY QUESTIONS. If I have a disability, or need wheelchair seating, or have pancreatic cancer and needed to talk to someone who could have better assisted me it would have HELPED if I had a phone # that I could have called to receive that assistance. Your automated system is easy to navigate & that’s why I gave you 4 stars but you would have had 5 stars if I could have spoken to a rep with my questions & concerns. Unsatisfactory....
The worst Ticketmaster experience to date
by V8B2C2 on 2020/02/28 21:05
I purchase tickets through the app and online several times a year. This was by far the worst experience I have had to date. The app crashed all day, I sat in the lobby for over an hour after arriving 10 minutes early just to be told to sign in again. Which led to the website saying my password needed to be updated, which was just changed the night before. I lost multiple seats because of the sign in issues and had to eventually purchase my 4th choice. I was also not allowed to leave a single seat empty which makes no sense. This is the most ridiculous experience I have had. I will be choosing other ticket sites moving forward. If your site and app can’t handle traffic for a single concert you should correct this. Absolute Garbage. I really hope someone takes the time to read this, but knowing your track record you probably don’t care.
Deserves 0 Stars!!
by Tausha08 on 2018/09/29 02:18
I watched the countdown on this app for tickets to go on sale for an event I’ve been really wanting to take my family to (big blue madness, go UK!) and as soon as be ticket sales opened I clicked to purchase tickets but none could be found!! This was literally one second after the countdown stopped and tickets came available so I know there was no way for them to be gone that fast. I then ran to my computer and tried there which took a total of about 8 minutes. Of course there were tickets available (contrary to what the app said) but by this time they were all single seats, which obviously will not work for my family. Thanks for nothing but a great disappointment Ticketmaster 😡😡
Ridiculous fees
by catain rogue on 2018/10/29 18:23
I’m ok with being charged for shipping and handling for tickets. But paying over $12 pr ticket when I print it at home is ridiculous. If anything, I should be reimbursed for printing at home. Ticketmaster charge their customers, in essence, $12 for nothing. Apart from lining their pockets. Ticketmaster don’t do anything. Ticketmaster don ‘t send you anything. Ticketmaster have no real product. But they charge you for it. What an amazing business to get into! Offer nothing, charge a lot. It’s the biggest scam in retail history. Leave the ticketing to the hardworking people directly involved with the events instead. Those that work for the theaters, stadiums, with the performers around the country - not these crooks.
Nightmare!
by ih8TM! on 2017/09/18 15:18
They flagged my purchase as fraud which it wasn't. The say to contact customer service but the message doesn't give a phone number to call. After searching online for 20 minutes to find a number - I spent 10 minutes trying to get a person. By the time I would have gotten someone - the offices were closed. Could have been resolved by giving a phone number. Then I call the next day and customer service couldn't tell me about why it was fraud so I had to call the fraud department (since they couldn't transfer me!). Fraud should have never happened since I bought tickets online for this amount last year too. So I asked to repurchase the tickets. I'm told they are no longer available. So I go to look for seats on their app - and they ARE showing as available. I'm laying over $130 in fees and after all this headache - no offers to at least credit some of the fees for their crappy service.
So Many Problems
by nickname743 on 2019/03/24 00:41
I was trying to get a ticket and I was on before tickets went on sale, waiting. They were all sold out immediately, I didn’t even get a chance in the front sections of the theatre. I kept touching a section on the map that was blue, meaning there were seats available, and it would immediately turn black, meaning zero seats available. There is no refresh option. You have to leave the view and come back in. Then it shows the same available sections, and they go black immediately just like they did before. You can view your ticket and see what section you are in, but in order to see where that is on the map you have to go back to the event info. I try to go back later in the day to see if there are any better tickets available and the app thinks I’m a bot! And blocks me from using the app! All because I moved too quickly between pages. But apparently it doesn’t catch the ACTUAL bots and stop the scalpers who are reselling the tickets 2 mins after sales open for more than 3x the price. ($200 tickets going for $750!!) This was such a stressful and frustrating experience. I just want some good seats for a concert I’ve been really looking forward to. Also, the app doesn’t show any pictures of the theatre, which I think it should. It just has a colored map, which doesn’t even have labels for the rows.
Terrible Experience!
by jtintc on 2019/03/03 16:23
I downloaded the Ticketmaster app to try & purchase tickets for the BTS concert at the Rosebowl. Perhaps it was because this event was in high demand, but I have never had such a disappointing & frustrating experience ever using an app. The app was easy to understand. However it fell short in the following areas: 1. The “queue” was not well represented. I waited for 90 minutes with “2000+ people” ahead of me, to go to “383”, to “38” to “1” in a matter of 3 minutes. 2. Multiple people can “select” a seat at the same time. I selected 3 seats & when it hit “Buy Now”, I received another message saying someone beat me to these seats. Please make another selection. Ridiculous. 3. You can’t buy a set of seats if it leaves one seat by itself. I selected 3 seats, & when hit “Buy Now”, I received another message saying that I needed to leave at least two seats together. Please make another selection. 4. For a high demand venue, the checkout process has bugs. After selecting “Buy Now” for my seats, the app went into a queuing mode for 7 minutes & then crashed, bringing me back to the main page. By then all the seats were sold out. I hope that on a normal day for a normal event, the app works better. This was my first experience with the Ticketmaster app. Also my last. I deleted the app. I’ll probably stick to buying tickets from Barry’s or Stubhub.
Worst
by Rachel Rae211 on 2020/01/31 17:50
Seriously the worst. I waited in the waiting room, I sat in a queue, and then I just kept getting booted. All of the $80 tickets either got snatched away from me by other fans (which-why were they an option then?) or the app suddenly said it couldn’t process the order using my phone. I closed out and went back even though the tickets had suddenly jumped in price to $100+ for nosebleeds and now it’s simply saying it can’t even go through with my request. No reason given. But-of course-every time I chose the tickets that were most expensive, suddenly the app “magically” worked just fine-no other fans stealing from me and no weird error messages. I’m glad this wasn’t a band I was actually dying and ravenous to see, but that aside I still was frustrated. I can’t imagine how much more furious I’d be if this were a band that was even more important to me. Get it together Ticketmaster. Your system blows.
Screwed me over
by Kswaswa on 2019/03/01 19:59
I tried to get tix for this comedian for her thurs show on ticketmaster - i joined the queue and waited 20 min and tried to check out with like 20 different seats. Every time it said "sorry something went wrong". So i quit the app, turned off wifi, and got back in the queue, waited 10 more min, and there were only single tix. Now sold out. So i settled for sat although i have a weekend long music fest i got tix to. I called customer service and the guy was so uninformed and rude - and he said theres no way they could compensate me, not even refunding my card $20 for the severe inconvenience. Every other company gives me something for that big of a mess up, and a huge bug in their app caused me to miss an evening of a music festival i already paid for. Everything was fine up until now, but my mother had the same and worse experience with her rolling stones tix. Their queue system and app is awful. Never rely on it for a popular show.
After admitted the app has a glitch it’s on customer to resolve the issue
by MyOpinion100 on 2018/11/10 16:16
I purchased the book plus event bundle, however, I never received the email to download and confirm my mailing address to receive the book. I contact the distributor Ticketmaster is using , my name is not on the list despite having confirmation of purchasing the book. I then called Ticketmaster, they said there was glitch for mobile orders and we could not get the email to submit our mailing address. Now, I’m stuck coordinating between three different parties to get a book that I paid for in advance of the event. More importantly, still trying to get my name and address added to the list... Vendor: ”Ticketmaster has to tell us to add you” I have no way of getting a person to confirm and connect the promoter, distributor and Ticketmaster to ensure my name is added to the list and I receive my book, all because I ordered via the mobile app. 😢😔🤬
Adding a credit card
by picky!?! on 2017/11/18 13:07
While placing my order, I got to the part where payment is to be made. I wanted to pay with one card, but noticed that one of my other credit cards needed to be updated (not the one I wanted to pay with). Well I was updating the old credit card, wanted to save the current information, but would not let me, was only letting me update and pay. So I went back to the credit cards and paid with the one I wanted to. There should be an option right there that you can update your information then choose which credit card you would like. So I’m sure I’ll have to log back in and then update, just an inconvenience when it could have been done right there and then. Thanks
Overall good experience
by Swolga on 2017/11/18 02:42
Overall good experience! One thing that would have made it better would be if they accepted Apple Pay. Picture this: it’s 4 am, you decided to go find tickets for that thing you want to go to but are on the fence about. You put the tickets in your shopping cart, you’re about to check out, and the dreaded section asking you for your credit card information pops up. Now, it’s 4 am. Who’s going to want to get out of their bed to get their wallet to put their card information in to order the tickets? How amazing would it be if I could just use the wallet on my phone. But it’s 4 am and I can’t do that. Guess I’ll just go back to bed and maybe order the tickets a different day if I remember to...
Rating Trends
54,0,68,30,37,41,54,28,35,27,43,36,37,54,63,31,44,44,80,51,45,73,34,31,55,53,54,51,140,72,38,44,67,63,0,132,67,36,27,42,60,84,55,55,48,0,68,33,33,21,40,0,89,37,39,31,30,44,49,40,30,26,6,10,87,44,39,34,34,64,42,31,25,12,60,34,34,74,57,40,25,46,45,37,32,97,96,65,39,61
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 3
41,292
 2
12,934
 1
34,082
Current Version (217.0)
4.0
1,501,225 total
 5
1,275,538
 4
142,109
 3
39,861
 2
12,389
 1
31,328
Version History
More...