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App name
Ticketmaster-Buy, Sell Tickets
Description
Ticketmaster gives you access to millions of live events and makes it easy to buy, sell, and get in - so you can get on with making memories that last. We are the Official Ticketing Partner of the NFL, NBA, NHL, and USTA. Add in our exclusive partnerships with thousands of venues, artists, and theater tours and shopping with Ticketmaster gives you unparalleled access to the most memorable live events worldwide. Ticket management at your fingertips. You’re always just a few clicks away from securing the perfect seats to the events you love. BUY SIMPLY - Search millions of events and get real-time updates as new listings go live. - Use interactive 3-D venue maps and see your seat view before you buy. CHANGE OF PLANS? - List your tickets on our trusted resale marketplace and sell to other fans. - Transfer your seats to friends and family for free. PROTECT YOURSELF FROM SCALPERS - Avoid forgeries “similar location” seats with Verified Tickets. The seats you buy the seats you’ll sit in and backed by our 100% guarantee. YOUR PHONE IS YOUR TICKET - Scan into your events with the app or upload your seats to Apple Wallet (mobile-entry events only). - See all your event info in one convenient place. NEVER MISS OUT ON AN EVENT - Get alerts about your favorite events, artists, and venues. Download the ticketmaster app and go live. REACH OUT TO US Website: www.ticketmaster.com Twitter: www.twitter.com/ticketmaster Instagram: www.instagram.com/ticketmaster Facebook: www.facebook.com/ticketmaster
Fees are almost 1/2 the ticket price!
by FirstieJ on 2019/12/13 05:11
$52 ticket had $27 in fees! Sadly, there were no other purchase options for the venue.
Buying tickets
by LovellLisa on 2019/12/13 04:33
I tried repeatedly to purchase on my phone then went to lap top. Had msg to use another source. Went back to phone downloaded app then bought after 1 hour
Scam
by Bkakan2 on 2019/12/13 03:49
Why can't we pick our seats? Instead you select the row and they xhoise for you
Ticket MASTER!!!!
by Baisch C on 2019/12/13 02:22
^^^^^
Always a disappointment
by Listen Gooder on 2019/12/13 00:39
I’ve never had an app that is so consistently frustrating. Search rarely works for events, there’s never a description of the events they promote, and the fees they tack on as the sole ticket provider are criminal. Additionally the promote mobile tickets, which I use regularly, then make me print a ticket for parking ticket I’ve purchased for the same event. To add to that irritation, the app won’t let me print the ticket from my phone-only a computer. I genuinely feel like Ticketmaster enjoys their petty torments.
Motley tickets
by nikkisixxrules on 2019/12/12 23:10
Thank you for making purchasing easy😀
Certified Resale Tickets Order Does Not Work
by B.Cugs on 2019/12/12 22:51
Ticketmaster kept denying my request for these available tickets with a message to call my financial institution. I called them, and they said the transaction was being sent back as denied by Ticketmaster. When I (finally) got through to a customer service representative, he was pleasant, but said I’d have to be transferred to the resale department. After a lengthy wait again, I was told I should clear my search history. When I informed the rep I was using the app, he told me the same response.
Nothing but a hassle!
by Dan.toesinthesand on 2019/12/12 19:18
When trying to complete a purchase through the app I experienced nothing but problems. This included being kicked out of the queue multiple times, several failed attempts to complete the purchase, and having to type in the same information over and over only to lose the tickets. The system generates this crap message that says “Oops something went wrong, my bad” and then you have to start the process all over again. I am extremely frustrated and can’t say anything positive about the Ticketmaster app.
Chaos
by Ninofrancois on 2019/12/12 19:02
Impossible to get tickets with the app. Understandably it was for a very popular concert but wow the app kept crashing and other times I had the tickets but once filling out the purchase form it was would say “oops” blah blah blah so yeah definitely a lot of bugs to fix
Awful
by Juliusdkajab on 2019/12/12 18:59
There is no list option when trying to purchase Packers versus Bears tickets. The only way to buy tickets is by individually selecting each section in be stadium and finding seats that way? What happened to having a list and being able to sort by price/location. Pure trash.
Why is there a “Service” charge?
by Sickly old man on 2019/12/12 18:45
Not always horrible —- But too many times I try to buy tickets from the Ticketmaster app, I have the tickets —- all Ticketmaster has to do is finish the sale. I’ve paid THOUSANDS OF DOLLARS in Ticketmaster’s ripoff charges that give me awful service.
Great but weak
by GJL 88 on 2019/12/12 18:34
Hate that it bumps me out all the time. Just load my info and don’t make me try to find it every time. I lose so many great seats cause of you not letting me just sign in and buy like every other site. Too bad. Stub Hub much easier and reliable.
Stuck in a que I couldn’t get out of an no way to reach anyone to help!
by Atlbearwrstlr on 2019/12/12 18:28
So I don’t purchase tickets thru TicketMaster often but this was a terrible experience. I picked tickets for a show next year and before I could 100% confirm and purchase my time ran out. No problem - I get it - others are waiting. I lost my place, not a problem...but oh it was! The system would not let me get back in line to select and buy new tickets despite logging out of everything short of turning my cell off. TM just kept saying I was already In the Que and to return to my place and buy tickets...which wasn’t possible. After trying for an hour & a half I finally was able to get back in & buy tickets. In the mean time a call to fan support went unanswered for 15+ min. Suffice it to say Not A Fan of this platform for buying tickets or a way to easily reach support when I’m trying to spend money with them!!
Presale nightmare
by Saveferris332 on 2019/12/12 18:23
The last two times I’ve tried to buy tickets with a presale code, it’s been a 30+ minute nightmare of error screens and failed purchases. I DID end up getting tickets both times, but if a presale starts at 10am and the website doesn’t even work for 20-30 minutes, I know many people don’t have the luxury of waiting it out like I did. For a company this big charging fees this big for every purchase, it should be a flawless system. It’s not even close. Very frustrating, but so few other options to buy tickets. Yay monopolies!
WWE
by efirefighter on 2019/12/12 16:59
Tickets were starting at $15 but fees were $12. How is this even possible.
Always have problems purchasing
by The General 48917101 on 2019/12/12 16:47
Every single time I try to purchase tickets through the app or on a computer it says there is a problem on your end and then locks up the tickets I was trying to purchase. P
Select ApplePay does not work
by Ajay_in_TN on 2019/12/12 13:50
Tried three times to use ApplePay so I would not have to enter a credit card. Gave up.
So so
by ripacheco on 2019/12/12 13:17
It does the work but interface is frustrating ... took way to long how to do Apple Pay. It should be one click done!
Wouldn’t go straight to account
by snakedoc2019 on 2019/12/12 11:42
App made me log out then sign back in
Could be better
by Dimplessg13 on 2019/12/12 03:37
Need to ask to review before place order button.
This app is terrible
by AKNorbs on 2019/12/12 02:54
Worst App I’ve ever tried to use.
Click and Enjoy
by lizziefromthebronx on 2019/12/12 00:15
Love love the app. Makes it so convenient to get good tickets. Not like before. Thank you Ticketmaster
Could be better for the price we pay
by jcarp831 on 2019/12/11 22:31
Ticketmaster doesn’t let you send Apple Wallet tickets to other without them setting up a Ticketmaster account. This is a huge inconvenience when you buy tickets for events with friends and family. 2 stars well deserved.
Slow and crashes
by Unhappy mobile on 2019/12/11 21:53
This app is almost as bad as their tickets fees.
Terrible
by perfidiousrogue on 2019/12/11 21:21
I spent the better part of the day trying to buy 3 tickets. Website would not take me to payment info on my laptop. Finally did it on the phone with the app. Two resets of password for some unknown reason - then lost my preferred tickets that were in the que. Finally have success I think. App is terrible.
Fees
by fukkkkinhellllll on 2019/12/11 21:12
Fees too much
Fees
by gbtoledo on 2019/12/11 19:41
Why does it cost $28:50 to buy a 15 dollar ticket?
Fees are outrageous
by Scvff on 2019/12/11 18:38
Paying 50% price of the tickets is outrageous. Paying for three tickets and only getting two.
Making an account
by Female User on 2019/12/11 18:26
I can’t even make an account..it took me 30 mins but I still couldn’t make an account...if someone read this please tell me what I’m doing wrong
Forced to use app
by codycode1930 on 2019/12/11 16:43
APP worked fine but trying to buy on the website was totally impossible-do better ticket master.
Payment issues
by F bjyi on 2019/12/11 16:25
Although I was signed in, the ap was having an issue and during the verification of payment process, kept kicking me back to the payment page. The clock ran out during my multiple attempts to pay for and secure my tickets. I lost those tickets and had to settle for worse seats. It’s bad enough we are stuck having to use Ticketmaster, but we expect it to work. This is not the first time I have lost tickets due to a system problem. Customer service is no help w these matters and do nothing to rectify the situation or compensate for their errors.
Awful ticket purchasing experience
by stupid websitw on 2019/12/11 15:26
This app is awful. I spent 20 minutes trying to purchase tickets. The app kept saying “our bad” something went wrong. I had to enter credit card information 4 times. When I tried to pay, I had to enter a texted access code. When I came back to the site from finding the code, the site refreshed and kicked me out—4 times. Get it together.
Better off web based
by F***merunning on 2019/12/11 15:18
Crappy, buggy app. Froze several times. Wouldn’t let me pre-load payment details before first purchase with app. Don’t love Ticketmaster in general (prefer to buy direct from venue to save on the f***ery) but this makes me like them even less.
No choices
by tws... on 2019/12/11 12:04
Getting an actual paper ticket to give as a gift is no longer available. It’s very very sad not having a choice. Not to mention fee are over 10% of the price.
Easy but
by Raotor1 on 2019/12/11 05:54
Had such an easy time buying these and now looking forward to the show!
Bone thugs harmony
by remocookiepuss on 2019/12/10 22:25
It was easy
More than one group
by SSG828 on 2019/12/10 20:16
We need to be able to purchase more than one group of tickets at a time in the same purchase.
Bon Jovi
by corgiface on 2019/12/10 20:12
CANT WAIT!!!!
So hard to pay
by nikdotca on 2019/12/10 19:00
No Apple Pay. When adding a credit card, if I switch applications it deletes all my card information.
Ticket Master Love
by Yocuzzinbayarea on 2019/12/10 18:41
Thanks again for making me feel special as a customer, as long as you do your part I will continue to buy tickets. If you can make me Vip so I can get tickets cheaper thanks
Difficult Purchase
by jbmcine on 2019/12/10 18:00
I was hung- up on Zip Code. TM would not accept it. I kept trying and finally got through. It took extra time.
Anything else would be better
by PushingFingersIntoMyEyes on 2019/12/10 17:20
An incredibly frustrating experience every time: click on tickets, load for 10 seconds, those tickets are gone, then re-enter parameters to try again ad nauseum, hoping to get lucky. Ticketmaster, eventually you to accomplish something that doesn’t make everyone hate you (by luck, if nothing else), but this process isn’t it.
Bad Experience
by not satified 19 on 2019/12/10 17:18
I waited 30 minutes in the queue and waited in line and did everything I was supposed to... I chose tickets and I kept getting error messages. Also, I would put my credit card number in and prove I wasn’t a robot and then it would close out and say something went wrong. I ended up paying 20 extra dollars a ticket because it wouldn’t work on three or four different seats I was attempting to buy.
STOP REFRESHING THE APP!!!
by JustFixIt!!!!! on 2019/12/10 16:12
The always refreshes when I have to get my SMS code! I’M SICK OF IT!! Fix your app, I’m tired of losing good seats when I try to pay!!!!
Go mobile
by Jtownak61 on 2019/12/10 13:28
Go
Great Service
by DaveBasil on 2019/12/10 12:05
A Great Service to secure event tickets. I attempted all night to secure a ticket for an event at a local venue. The system was taken in excess of the four minute window to connect and stopped functioning upon many attempts. At my last attempt I received a screen which indicated the event was sold out. I made one last attempt this morning and found the system working properly and was able to secure the seat I had originally wanted for the event. The system usually works great and was happy to again obtain another great seat to another great event.
Ease and Speed
by md n. on 2019/12/10 07:00
Easy to navigate and I had the tickets I wanted in minutes
The Best Ever
by BQMAMI on 2019/12/10 02:10
Gggggg
Shady
by RebelMeterologist on 2019/12/10 00:44
You click on the seat you want with Ticketmaster and when you get the tickets you get different seats. They tell you they were resale tickets and nothing can be done. They the reseller gets to choose which seats they give you. Tickets are not refundable and this is a shady way of doing business. First and last purchase through Ticketmaster.
These fees are out of control!
by Jam@ll on 2019/12/09 22:58
These fees are getting out of hand. Y’all need to figure this out!
Can’t log in
by Twisted30 on 2019/12/09 18:26
Was a great app, now completely worthless. I click on the log-in button and it comes up with an operational error!
Horrible experience....system continues to freeze for bid events
by #1Bluesman on 2019/12/09 18:08
Yuck
App does not work well.
by LoveLoCk on 2019/12/09 17:29
app is p
Que
by mikrsgt50 on 2019/12/09 17:20
On line kept getting kicked out saying giving other fans fair chance. What about this fan?
Difficult to reschedule or cancel
by NorthBrook90 on 2019/12/09 16:06
Cannot Te schedule or cancel the ticket
Pour service had to wait
by Joelypollyconley on 2019/12/09 15:31
I just ordered tickets 2 or 3 weeks ago and updated all my info. What does your website do makes me make a new password again. That is ridiculous.
Simple
by Z Greene on 2019/12/09 15:10
Easy to use especially by adding the tickets to your wallet on apple, however you have to have ticket master as well to get your tickets.
DARK MODE FOR IOS 13.
by A_Paxton14 on 2019/12/09 13:31
Please give us dark mode for iOS 13.
The Ticket Master
by 123sa ndmdmddm on 2019/12/09 03:10
Always has the tickets I’m looking for. Easy to navigate and easy to download tickets once purchased. I have never had a problem scanning my tickets with Ticket master like I have had with other services. Rock on with your bad self Ticketmaster
Poorly designed app
by 10/Bob on 2019/12/09 02:49
Your won’t type. Quit your app trying to sell me a ticket insurance.
Password
by Franalou on 2019/12/09 01:29
It took me 45 minutes to purchase tickets over a password reset. Ridiculous!
Ticketmaster
by nonogoe3r3 on 2019/12/09 01:25
Extra fees and poor service. Awesome combination. Try figuring out how to get a seat for a wheelchair bound person and the fun is even more than I thought possible. Why can’t venues get a better vendor?
Interface fail!
by Booze52374 on 2019/12/08 21:57
Tried several times to buy tickets but the site continued to ask me to sign in even though I was already signed in. On 4th attempt it let me in but the tickets I wanted were had been taken during my delays. RIDICULOUS!
Prices Too High
by DamitaJoBoy9 on 2019/12/08 19:54
The fluctuation of prices and outrageous fees by Ticketmaster is no different than ticket scalping. Turns me off from seeing shows, which I really enjoy doing. Shame on them for their greed.
Verification system
by VT Finance '87 on 2019/12/08 18:09
Your verification is terrible. It demands a code texted to you but the code isn’t visible on a notification without opening it. If you open the code and go back to the purchase screen it reloads and demands a new code.
The best site
by Jr Legacy on 2019/12/08 06:19
Quick and easy to purchase; really satisfying!
App worked great
by gfilshie on 2019/12/08 04:45
👍🏻
App doesn’t work well
by Celina Bronson on 2019/12/08 04:08
This app glitches far more than it works. I’d recommend using TickPick for purchases to anyone who’s looking at Ticketmaster. TickPick has better interface, NO hidden fees, and doesn’t have any of the connectivity/glitching issues. For the amount of service fees Ticketmaster charges you’d think they’d be able to afford some halfway decent app developers (source: I’m an app developer). I buy a lot of concert tickets every year and overall I’ve had much better experiences with TickPick.
TICKETMASTER
by Vetteman47 on 2019/12/08 01:29
Great App makes purchasing tickets a lot easier
Awesome App
by Disney Omie on 2019/12/07 23:05
Making my Christmas shopping a breeze!
Good
by tonim2 on 2019/12/07 22:27
😁👍
Not great
by jimbopierce123 on 2019/12/07 18:41
Broken app. Can’t reset pw
A prime example of price gouging.
by Raped by ticketmaster on 2019/12/07 18:33
~50% markup per ticket!! And it won’t even let you select your seats in the specific row. A market monopoly as it’s the only allowed way to buy tickets at the Times Union Center.
Soooooo Slowwwww!
by jom65309677 on 2019/12/07 18:19
I don’t understand how this app keeps freezing.
Derek Clay
by Fee🤬 on 2019/12/07 16:33
Too many fees on top of the tickets price
Go STARS
by Zazombie on 2019/12/07 15:46
Very easy to use and best ticket prices any where!!!
Spam and crap offers every where you click
by Onaropus on 2019/12/07 14:30
TM basically has the ethics of a guy on the street selling stolen handbags. Even when you go to check out they try and rope you into financing your purchase and then you have to click through 5 or more “offers”. So 2002 web attitude. TM please go to some corporate ethics training and learn to do what’s best for your customers.
Service fees
by #servicefeessucksass on 2019/12/07 03:47
Nothing like 150.00 in service fees.
Unbelievable
by Duahehejebe on 2019/12/07 01:24
I buy my tickets three months in advance. Come time to walk into the event, the app decides not to display my tickets and instead states that it’s “never been updated.” Had to buy a new ticket. Hopefully will get refunded but knowing Ticketmaster, they’ll find any way to screw be over.
Screwed
by hdflsct11$$ on 2019/12/06 19:19
I bought tickets for the allman betts band in August for the August 14th show, that was canceled and rescheduled for February 14th I have my tickets and I found out their gone to someone else. I paid for these and had great seats and. Ow their gone . I was to sit at table 23 row 23 seats 3 Nd 4 This is completely unfair without any notice of this person who stole my tickets I’m not happy about this. Now I have bad seats table 80 way in the back Very unhappy that I had spent good money for better seats and now it’s less Ralph DINICOLANTONIO 857-389-8705
Brad Rudolph
by bradrudolph on 2019/12/06 18:27
I just paid about $50.00 for service for 2 tickets. Tell me that I did not get ripped off. This is why I do not go to many concerts anymore. Ticketmaster and Live Nation have taken the pleasure out of seeing live music anymore.
Purchasing Tickets
by Sexy Lady GiGi on 2019/12/06 18:23
This is such a fast and easy process. Whenever I purchase tickets through Ticket Master on my mobile device it so convenient. And the process is literally 1,2,3 done. Tickets are on my phone in the app. It’s great. Keep up the greatness and updates.
Honestly this app is Terrible
by Teflon Veins on 2019/12/06 17:33
One of the worst apps I’ve ever had to use to get tickets to any show.
Use of
by ticketmaster user on 2019/12/06 16:58
I’ve never had such a hassle using an app before in my life...hopefully next time around will be more pleasurable.
Amazing
by Braden P. on 2019/12/06 16:41
This is an amazing app to buy your event tickets.
Missed my chance a good tickets
by Bummed aout on 2019/12/06 16:25
The website won’t let me order online and by the time I order the tickets on my phone all the good seats were gone. Frustrating
Terrible website
by Q Mama on 2019/12/06 16:13
I waited in the queue for an hour... when it was my turn, it kept giving me an error message and I couldn’t purchase them. You know your site will be bombarded with requests... you need to update your system to allow tickets be purchased. This is ridiculous!
Good Tickets gone
by Flossie mae on 2019/12/06 16:09
I was in que but still got in nosebleed
Ridiculous
by Scooooooooooooot on 2019/12/06 15:59
Process to secure tickets was awful.
Worst
by RuinedthisXmas on 2019/12/06 15:54
Worst experience ever purchasing tickets. 51 mins in a stupid queue! WTH?? I’ve never purchased tickets via Ticketmaster app, but if this is the norm, I’ll never see another concert again. How can people wait this long? Awful experience. No options for seating, VIP packages, upgrades. Hated it b
Long
by butterhuck on 2019/12/06 15:50
Takes toooooo long
Horrible
by kendall is the best on 2019/12/06 15:32
Tickets disappear as fast as you click on them and they leave one seat but you can’t do that when buying
Payment
by Hoody1234 on 2019/12/06 06:07
I have Klarna and would have liked to pay for the tickets over time, but there’s no way to do this even though that’s where I applied for, was approved for, and used Klarna for the first time. Keeps pushing me to live nation where I can’t use Klarna. On TM’s site, it offers flex pay, but there’s no application for that particular payment method, and no way to use it. Ended up using my CC which I didn’t want to do. Frustrated as all get out.... Contemplating not buying tickets through you, even if they are marked up..
Pain in the butt ap
by Dave is smiling!! on 2019/12/05 23:52
Crazy how time consuming buying tickets on the ap is
Fees are criminal
by Ladynoelg on 2019/12/05 22:29
Ridiculous service fees
Fees too high
by anotherangrytmcust on 2019/12/05 16:07
Really $20 fee per ticket, for what? TM needs to get real. What a rip off!
Not updating quickly enough
by Loveacat on 2019/12/05 15:10
I selected tickets for an event in presale multiple times and each time I would get a message that another fan got my tickets. Why let me select tickets that are not available???
EZ
by Lovinsober on 2019/12/05 14:12
Super easy interface
App says I’m offline!
by zsatx on 2019/12/05 03:43
This application has been saying that I appear to be offline! I’m online nonstop whenever I am logged into my account directly through the website. It was working awhile back did y’all update the app or something?
Kem and maxwell
by Que-el on 2019/02/22 15:49
This was an awful experience. The tickets went on sale at 10:00 and it took me 39 minutes to get on the site. Once I was on and clicked on a ticket it kept switching my ticket selection and stopping on a random ticket. The price kept changing. It said $119 then once you clicked on it the price went up to $129. So I called. And the representative had the same seats for $180. And the fees are just ridiculous!!!! Now I have accepted that you guys are outrageous with the fees (I’m not even sure how you get away with those fees) but you do and people pay it to get the tickets. So the least you could do is have a system that works. It’s 2019. I find it hard to believe that this service you are providing is the best it could be. 🎤
Irritating experience
by WMM92308 on 2019/02/10 17:56
The Ticketmaster site would not allow me to purchase my tickets using my home PC, even though I was logged into my Ticketmaster account. It kept giving me an error message telling me to purchase from a laptop or mobile device. The problem I have with ordering from my phone is that the mobile application does not allow you to select the specific seat location that you want. You have to take the 4 seats (or however many you are searching for) that the system finds for you. I was wanting our seats to start on an aisle and even though the website showed the aisle seat was available, the mobile system would only give me 4 seats beginning from inside & working out toward the aisle. So lame! I understand why they want to sell the tickets in that manner, but why not put the needs of your customers first & allow the customer to dictate what seats they buy? What is the point of leaving one aisle seat open? Don’t drive people to your mobile app, where the customer has less functionality (unable to choose seats).
No way the service is 4.7 star worthy
by Qb123abc2016 on 2019/01/26 03:46
I have dealt with Ticketmaster for years...it’s hard not to if you want to attend most events. This is my first and last app purchase. Monday I purchased tickets with insurance that wouldn’t store in my wallet. Okay np. I checked the app for confirmation; no record I bought tickets. Checked my bank account, funds immediately withdrawn. Emailed. No answer. Emailed insurance company who at least responded but still haven’t received any email acknowledging my purchase. 5 days later, still confirmation of purchased tickets. Still no response to my now 2nd email. Also, my tickets, my Exact Seats are still for sale?!?! So my money has been taken and the only proof provided are my screenshots and bank statement. Nice job. My fear is heading to the event with screenshots of tickets to be told it’s no go then Ticketmaster further declining to help because it’s past the event time to cancel. I should’ve sprung for the extra money to print or have the tickets mailed or maybe, just maybe a multi billion dollar company shouldn’t be shaking me down. Bad enough the cost increased by $60 after the “fees”. Don’t. Just don’t. Or, spring for the actual paper tickets like in the old day. #madaf
Generally good, not for parking or special services.
by Rap Mama on 2019/10/25 23:10
Ticketmaster is great for the shows at local & smaller venues, & tickets are immediately sent to your email (for “go mobile” electronic tkts.) It stores your info so additional input is not required. The problem is, for larger, popular concerts, the app is waiting, waiting, “due to volume.” Many times, I’ve selected tickets, & proceeded to Payment, while waiting for the system to secure my tickets, after minutes, there’s an Error message & no luck. In addition, if prepaid parking is selected, concert tickets must be mailed along w/ parking pass (but this is NOT apparent,) the system just Will not Process your order. This also happened when I thought I purchased meet & greet tickets, waiting, waitinf, after 2 error messages, available tickets went from row C, to row V, so I saved $$ & bypassed the meet & greet, paid less & got front row tkts. I’ve also had the say that tkts were not available, I released tkts purchased new tkts, & ended up getting charged for both sets of tkts.
Lack of transparency frustrating
by sghhjreghiurd on 2019/04/27 20:21
I think it goes without saying that when someone wants to buy something, they want to know the price of what they’re purchasing. As Ticketmaster has evolved their platform to keep up with the likes of StubHub and seat geek, hidden fees and the required analysis to understand the actual price when searching across sites has gotten increasingly cumbersome. Why does it have to take three clicks to be able to see the actual price I’m paying? Especially when the fees vary for verified resale and standard tickets, as a consumer youre left guessing what the price is until you reach the third or fourth screen in the process. It just makes it really difficult to compare prices, and it makes it that much harder to understand what you’re really paying per ticket. While Ticketmaster is clearly relevant as a gatekeeper to many of the events we all love and want to attend, and provides valuable service, I wish they would operate in a way that was more truthful and transparent.
Trash
by Spt14159 on 2018/11/06 03:42
The entire Ticketmaster scheme is pure, unadulterated garbage. In a true free market, they would wither and crumble, but because they managed to corner the market on all major ticket sales, people who want entertainment have no choice but to deal with them. I imagine their entire board gets together on major ticket drop days to talk about the peasants they are scamming. You belong in the sewer with all the other refuse, Ticketmaster. If you were a person I would train Rocky-style every day just to gain the strength to throw you straight into the sun. They release “presale” or “verified” tickets to more people than their app and website can handle and then are overwhelmed by traffic and provide no support. It took me over two hours today to purchase tickets because the app would just sit and time out instead of processing my credit card. This has happened before and I understand there are certain shows with high demand but honestly? Get it together. If you’re going to charge such exorbitant fees, direct some of them to network stability or whatever the heck you nerds call it.
Worst App ever!
by amb49 on 2019/03/23 12:11
I bought 4 tickets months ago. I had opted for digital tickets. The day before the event, life happened, and we were not going to be able to go with the other couple. No, my friends did want to get the app for a “transfer.” I told them I’d see if I could print the tickets. I searched the app, and the notes looked fairly straight forward. WRONG!!! I had to hunt for each button, then it took me to a page with no buttons. NO BACK, NO NEXT, NOTHING! I had to start all over. When I finally got to the page (after 3 attempts) with the tickets, there was no “print” button. I tried to find it, and guess what, I had to start all over again - hunting for the right buttons, 4th attempt! After 45 minutes or so, I found the tickets again. This time I took a screen shot of each ticket. One of the instructions on the ticket said you must present the entire page. I printed them and now I am hoping our friends are able to enter the theater with these tickets. In the future, I will go directly to the box office, if possible, not Ticketmaster.
The absolute WORST website to purchase tickets on
by Lana Tooks on 2019/09/16 15:22
While it is unfortunately where most bands and artists put their ticket sales, there are way too many bugs, glitches, and failures all on their part. They try to give you the “best tickets” in the nosebleed section and later you find out general admission was and is still available. You can have tickets in your cart multiple times and get the same error message constantly saying something along the lines of “sorry, we had difficulties on our part, please try again later” and you’ll have to go through the entire process again. It’ll say that you can increase the quantity of tickets in your purchase but you can’t! You really can’t! There are also so many scams and so many other purchases that you just “have to make” because you used TicketMaster. Its fees are ridiculous, this app is insane, and the website itself is a disaster. It just keeps getting worse. Please try to fix this because so much of it is unnecessary and incredibly stressful.
Ticketmaster scared me so bad!
by AshBabe4599 on 2018/09/07 10:03
I had 4 tickets transferred to me a couple days ago and everything went perfectly fine. I checked my account an hour ago and seen that my tickets were voided and it said that I had 0 tickets. I was freaking out so bad, I was crying because I paid a lot of money for the tickets and been trying to get them for months. They are for my boyfriend and his sisters and I which are die hard fans and they are a surprise gift for my boyfriends birthday... well I thought maybe if I logged out and logged back in, my tickets will be back, wrong. So I tried turning off and on my phone, wrong. I tried deleting the app and getting it back wrong. After half an hour of having a panick attack, I was off the app for a couple min, then I seen my tickets were back. I don’t know why they were saying it was voided but it was a very scary experience. I just hope nothing wrong like That happens again and I’m able to go to the concert with no problem
Great idea, but it doesn’t work.
by aconibel on 2018/09/21 01:55
The app is useful about half of the time. I’ve learned the hard way that I either need to download my tickets to a .pdf reader app and save them on my phone/iCloud, carry a laptop with me or print my tickets on paper, because if I rely solely on the app to get me into an event that I’ve paid good money for and don’t have a back-up plan, I will have a hell of a time getting into that event because the tickets don’t always show up in “My Events” and there isn’t another option to view my orders within the app. Even on the website, I have to click on “My Orders” to view my tickets for upcoming shows/events. Otherwise, it just shows me a notice saying, “You haven’t purchased tickets for any upcoming events.” 🤯🤯🤯😤😤😤 Please fix this! Dealing with Ticketmaster is almost always a headache anyway. Might as well make something about it easier for customers to navigate, right?
Use your high fees to pay for user studies
by BirdieHandler on 2019/09/09 16:35
TicketMaster: why don't you use some of the fees you slap onto every ticket purchase and pay for some user studies? Here I am, a day after an event whose tickets couldn't be transferred out of the app and I want to tell my friends exactly how much they owe me. How bloody hard is it to leave access in the app? That's just lazy implementation. What is the point of showing me a grayed out image of a past event but not letting me tap on it to open the 4 tickets on my phone for that event? Do some UX, please, to understand your users. Also: what's with the huge number of 5 star ratings of this app? Seems fishy based on a quick scan of recent reviews that are averaging 2 stars at most. Did you pay some service to make a bunch of high ratings? I was happy enough with my experience at the event (moving tickets to my Apple Wallet would have been even better, but whatever), but not being able to look at past event details is BS.
COMPLETE RIPOFF
by Polararg on 2019/11/16 01:23
Every single time I have been FORCED to use ticketmaster, it’s worse than the last. $79 tickets...magically become $101 tickets because of $22 fees PER TICKET, then they want another $9 per ticket for “insurance” in the case you can’t make it?!! Really?!! On top of that, they want nothing to do with you using paypal. Try using it, and it’ll just bring you right back to the log-in for paypal. Go ahead, type your email as many times as you want...it will never go through before your time to buy tickets runs out. So you’re forced to type in your credit card info. A glitch? Maybe. But given that ticketmaster is trying to squeeze every possible penny from you, you honestly believe they want to share a payment fee with PayPal? Doubtful. Seems easier to just have a glitch that forces you back. Oh...and try getting through without giving up your cell number. NOPE!! They want that too! Data mining? Most likely. Why wouldn’t they squeeze that potential penny from you too. Scumbags. I hope you rot in hell
Awful!!!!
by fudge7619 on 2018/08/31 02:22
Used to never have a problem but... I bought tickets to a Detroit Lions game on my Ticketmaster account but I used my boyfriends credit card. Ticketmaster charged the card but later I got an email that “something went wrong and you do not have these tickets.” I called customer service and they said the card was fraudulent. It wasn’t but they suggested maybe it was because it was my account and my boyfriend’s card. I tried ordering the same tickets the next day using my credit card (mind you that I’m buying 4 tickets and they’re good ones so it’s just over $2000). They charge my card (money comes out of my account) but the app says your purchase was not complete. I again call customer service and they tell me that my card is fraudulent. It is not. I called my bank and asked about the charge and they tell me it went through and Ticketmaster wouldn’t be able to automatically determine if my card was fraudulent without calling the bank to see if it was flagged. They didn’t.🙄 I ask how I can buy the tickets when they keep saying all of the cards I use are fraudulent. ....they recommended that I use a 3rd card or buy them from the venue (which is about 300 miles away). We each ultimately got our money back after 4 days of them holding the money but no tickets and apparently no way of buying them either. There was a 3rd incident but I will spare you the details. WILL NOT USE AGAIN!! -former happy customer
Sign on and password
by EJD33333 on 2018/04/20 15:47
Today I tried to buy tickets from my computer. My email and my password were saved. On three attempts I tried to get in and asked for an updated password to be sent to my email. Three emails did not come and then my account was “locked“. That email came through telling me that my account was locked. None of the three that and they did not go to my junk mail. Then I was on the phone for about 10 minutes waiting to talk to a customer person. He informed me that Ticketmaster likes to use Google Chrome. I use Safari on my Mac. He also said that they preferred to use mobile apps. Maybe everybody in the world knows these things but it delayed me 40 minutes getting my tickets. Maybe I could I gotten better seats I don’t know. But I give them a rating of two because of these inconveniences when I was already signed up with them and had what I thought was of functional account. I was so wrong!!
Website spinning forever
by Netti123xyz on 2018/12/07 19:04
I got a notice -yay!- that Queen tix on sale and click here to get online. So I did- I am 2000+ in line, but they will let me know when I’m next. So I wait about 40 mins and now my turn. I click on some seats. ($95)Then I sit and spin for 20 mins. It never comes up, so I back arrow, new sets of seats pop up (which actually looked better) so I click on new seats. I spin for over an hour! I look at my phone, still spinning, look again , it’s like it’s at home page. Ugh! So now I have to start all over and now the only tix available are ones behind the stage ($59) and ones that are like $500 bucks, so of course I pick the cheapos . At least I got tickets but I’m totally bummed I got booted out and lost the better seats I wanted. There are some nice features with the wait in line thing etc and if it would have worked like I hoped I would’ve given you 5 stars. But since I got booted after waiting over an hour you’re getting 2.
Must Do Better
by ladydamascus on 2019/10/03 03:44
It took half an hour to purchase tickets. Was required to reset password. Then had to wait until tickets were available again. Then had to complete some stupid puzzle to verify I’m not a robot. Then could not figure out how to flex pay. Had to research. No flex pay available for these tickets. (Why did they mention it is available on ticket selection page)? Lost tickets again. Had to wait until they were available again. Also, could not verify age restrictions even after calling the venue and Ticketmaster (which was closed, no chat available unless you already purchased tickets)🤬 No answers available within policies or during ticket purchase. Finally purchased 4 great seats for Earth Wind and Fire!!! 💃🏿 I guess I have to call tomorrow to be sure my 9 y.o Grandson can attend🤷🏾‍♀️ This is on my bucket list for my family.
Lost tickets I wanted
by hpluseleven on 2019/05/01 18:02
Unhappy about the way the app worked. Had GREAT seats on the hook, all signed in ready to pay for some reason app made me sign in again even though I was already signed in, then it said sorry some glitch couldn’t go through to purchase try again so I went back tried to buy same tickets and I got the message sorry, someone else just bought those tickets. I then purchased other tickets, same price but seats not as good. I am very disappointed, apps are supposed to make things easier but It was just frustrating. The service charges this company is charging are high so I expect GOOD service and an app that works properly. I continued on because I REALLY wanted to go to this event and Ticketmaster is where these tickets are available but in the future I will avoid using Ticketmaster because this experience was sooooo frustrating. When you have to spend a ridiculous amount of money for tickets you should be able to expect impeccable service.
The worst
by Qu4ntumZero on 2018/11/10 21:45
Quite easily the worst experience I’ve ever had trying to get a ticket to something. Ticketmaster apparently partners with a ton of other team specific ticket sites, even plastering their logo on the pages stating it’s powered by them, yet has next to no actual connection to them. The current process of redeeming or accepting a transferred ticket leads to a dead end telling you your account doesn’t exist and never prompts you or tells you, that you are now on a completely new site that requires a brand new account. Customer service won’t help you because that’s “insert team websites” problem now. I’ve now had to create multiple accounts, and in order to redeem a “Ticketmaster” ticket on my phone, use Apple wallet or Google pay and NOT the Ticketmaster app or any of its services. Keep in mind every link they send you redirects you to their stuff, none of which actually let you do anything with these tickets. Unbelievably horrible and will NEVER use this garbage again.
Infuriating
by Tech Crunchy on 2019/11/12 15:41
Ticketmaster remains one of the most ill-equipped apps and companies out there. Not only can they not handle the sheer volume of ticket purchasers, but you would think after this amount of time as an online vendor that they would have enough bandwidth to update purchases in a timely manner. They’ve tried to address this in a certain way by putting you in a queue behind people. But then as you click on what you think are available tickets, you are constantly given the response that you just missed the purchase and that someone else purchased them before you. Also, while you’re waiting for tickets to go on sale, you should be able to do the phone verification process then. The fact this happens after the sale counter expires, delays the process and puts the individual further back in the queue. Lastly, when the on sale counter expires and ticket sales should be commencing, the app hangs indefinitely. All of this = infuriating!
Bad experience
by KJC JR on 2019/08/29 20:38
Hello, I just purchased tickets for the Houston Texas via ticket exchange. While trying to complete my purchase the app asked to verify my card info which is great but the app kept telling me my info was not correct. I know it was because one, I’m literally reading it off the card and two my card is saved on the app anyway. So after 12 attempts or so it finally goes through but then I noticed the fees went from $50 a ticket to $60. Four tickets later I am charged an extra $40 for tickets that I’m already over paying for and I had to use a different card that I didn’t want to use so I’m not getting the points I should earn as well as the waste of $40 bucks that I could have used for parking at the game. And this isn’t the first time. The app kept telling me my card wasn’t correct a week ago when I bought some rockets tickets and again my reading the card info right off the card into the app. Then on the 4th try or so it worked.
Panic over Panic! At the Disco
by Literallytherearenonicknames on 2019/02/01 22:30
I LOVE TICKET MASTER. Seriously, I bought tickets from the in June for the panic! At the disco tour, and then the week of the concert the polar vortex came in. Highways got shut down with no way for me to get there and with -20 degrees predicted and my college shut down for the entire week by the time the concert was set to preform it was EXTREMELY unsafe for me and my friend to go. I gave there customer service a call and the lady was super sweet about the entire thing and gave me a full refund on the tickets and advised me to stay safe instead of risking it. Seriously amazing, it made me feel so much better I wasn’t 100$ out even though I was super bummed to not go, it’s nice to know they care about there customers! 5 stars all the way!!
HELLO...?!?
by mr. sad service on 2019/02/02 18:39
I tried to get a phone number to speak to a representative over the phone for a half hour but was unable to find anything but the general phone number given to everyone. When I called this number I was told by a machine that all representatives were busy and then disconnected. I called back but was again hung up on. I was forced to their automated system which COULD NOT ANSWER ANY OF MY QUESTIONS. If I have a disability, or need wheelchair seating, or have pancreatic cancer and needed to talk to someone who could have better assisted me it would have HELPED if I had a phone # that I could have called to receive that assistance. Your automated system is easy to navigate & that’s why I gave you 4 stars but you would have had 5 stars if I could have spoken to a rep with my questions & concerns. Unsatisfactory....
So Many Problems
by nickname743 on 2019/03/24 00:41
I was trying to get a ticket and I was on before tickets went on sale, waiting. They were all sold out immediately, I didn’t even get a chance in the front sections of the theatre. I kept touching a section on the map that was blue, meaning there were seats available, and it would immediately turn black, meaning zero seats available. There is no refresh option. You have to leave the view and come back in. Then it shows the same available sections, and they go black immediately just like they did before. You can view your ticket and see what section you are in, but in order to see where that is on the map you have to go back to the event info. I try to go back later in the day to see if there are any better tickets available and the app thinks I’m a bot! And blocks me from using the app! All because I moved too quickly between pages. But apparently it doesn’t catch the ACTUAL bots and stop the scalpers who are reselling the tickets 2 mins after sales open for more than 3x the price. ($200 tickets going for $750!!) This was such a stressful and frustrating experience. I just want some good seats for a concert I’ve been really looking forward to. Also, the app doesn’t show any pictures of the theatre, which I think it should. It just has a colored map, which doesn’t even have labels for the rows.
Deserves 0 Stars!!
by Tausha08 on 2018/09/29 02:18
I watched the countdown on this app for tickets to go on sale for an event I’ve been really wanting to take my family to (big blue madness, go UK!) and as soon as be ticket sales opened I clicked to purchase tickets but none could be found!! This was literally one second after the countdown stopped and tickets came available so I know there was no way for them to be gone that fast. I then ran to my computer and tried there which took a total of about 8 minutes. Of course there were tickets available (contrary to what the app said) but by this time they were all single seats, which obviously will not work for my family. Thanks for nothing but a great disappointment Ticketmaster 😡😡
Love Ticketmaster but do not buy the insurance!!!!!
by DebraRock on 2018/05/07 20:13
We have used Ticketmaster/live nation for years. Decided this year when traveling to Nashville from New Jersey to get tickets for a show that I would buy the insurance after clarifying with the agent that if we were unable to go on the trip due to am explained family issue we would be reimbursed. Unfortunately the time came and we were unable to travel. I called the insurance company and sent in all of the paperwork and was declined. Their answer had nothing to do with the reason why we couldn’t go. It is a scam no one gets back to you no one wants to work with you don’t waste your time or money!!!!!
Nightmare!
by ih8TM! on 2017/09/18 15:18
They flagged my purchase as fraud which it wasn't. The say to contact customer service but the message doesn't give a phone number to call. After searching online for 20 minutes to find a number - I spent 10 minutes trying to get a person. By the time I would have gotten someone - the offices were closed. Could have been resolved by giving a phone number. Then I call the next day and customer service couldn't tell me about why it was fraud so I had to call the fraud department (since they couldn't transfer me!). Fraud should have never happened since I bought tickets online for this amount last year too. So I asked to repurchase the tickets. I'm told they are no longer available. So I go to look for seats on their app - and they ARE showing as available. I'm laying over $130 in fees and after all this headache - no offers to at least credit some of the fees for their crappy service.
Terrible Experience!
by jtintc on 2019/03/03 16:23
I downloaded the Ticketmaster app to try & purchase tickets for the BTS concert at the Rosebowl. Perhaps it was because this event was in high demand, but I have never had such a disappointing & frustrating experience ever using an app. The app was easy to understand. However it fell short in the following areas: 1. The “queue” was not well represented. I waited for 90 minutes with “2000+ people” ahead of me, to go to “383”, to “38” to “1” in a matter of 3 minutes. 2. Multiple people can “select” a seat at the same time. I selected 3 seats & when it hit “Buy Now”, I received another message saying someone beat me to these seats. Please make another selection. Ridiculous. 3. You can’t buy a set of seats if it leaves one seat by itself. I selected 3 seats, & when hit “Buy Now”, I received another message saying that I needed to leave at least two seats together. Please make another selection. 4. For a high demand venue, the checkout process has bugs. After selecting “Buy Now” for my seats, the app went into a queuing mode for 7 minutes & then crashed, bringing me back to the main page. By then all the seats were sold out. I hope that on a normal day for a normal event, the app works better. This was my first experience with the Ticketmaster app. Also my last. I deleted the app. I’ll probably stick to buying tickets from Barry’s or Stubhub.
Bots ruining it for everyone
by T-Lou on 2019/04/01 01:09
I really don’t understand how the second tickets go on sale they already have the tickets for sale on Stub hub- Low Life scum is making money off cheating the true fans. How can you claim you can’t stop it? It’s easy if you turn around and sell your tickets the second after you buy them your order is cancelled. If you are not a person with a ticket master account who uses there tickets should be a red flag. I love going to concerts but how can I afford to pay thousands of dollars for a ticket that should of cost 175 so some scum bag can profit off of me. It cheats the artist and the fans. But Ticketmaster gets to double dip by recharging that ridiculous convenience fee which is why you guys probably don’t stop it. I really hope the verified fan program starts to work because we are in desperate need of fixing this problem and StubHub and Ticketmaster marketplace don’t do anything that contribute to the problem.
Screwed me over
by Kswaswa on 2019/03/01 19:59
I tried to get tix for this comedian for her thurs show on ticketmaster - i joined the queue and waited 20 min and tried to check out with like 20 different seats. Every time it said "sorry something went wrong". So i quit the app, turned off wifi, and got back in the queue, waited 10 more min, and there were only single tix. Now sold out. So i settled for sat although i have a weekend long music fest i got tix to. I called customer service and the guy was so uninformed and rude - and he said theres no way they could compensate me, not even refunding my card $20 for the severe inconvenience. Every other company gives me something for that big of a mess up, and a huge bug in their app caused me to miss an evening of a music festival i already paid for. Everything was fine up until now, but my mother had the same and worse experience with her rolling stones tix. Their queue system and app is awful. Never rely on it for a popular show.
After admitted the app has a glitch it’s on customer to resolve the issue
by MyOpinion100 on 2018/11/10 16:16
I purchased the book plus event bundle, however, I never received the email to download and confirm my mailing address to receive the book. I contact the distributor Ticketmaster is using , my name is not on the list despite having confirmation of purchasing the book. I then called Ticketmaster, they said there was glitch for mobile orders and we could not get the email to submit our mailing address. Now, I’m stuck coordinating between three different parties to get a book that I paid for in advance of the event. More importantly, still trying to get my name and address added to the list... Vendor: ”Ticketmaster has to tell us to add you” I have no way of getting a person to confirm and connect the promoter, distributor and Ticketmaster to ensure my name is added to the list and I receive my book, all because I ordered via the mobile app. 😢😔🤬
Adding a credit card
by picky!?! on 2017/11/18 13:07
While placing my order, I got to the part where payment is to be made. I wanted to pay with one card, but noticed that one of my other credit cards needed to be updated (not the one I wanted to pay with). Well I was updating the old credit card, wanted to save the current information, but would not let me, was only letting me update and pay. So I went back to the credit cards and paid with the one I wanted to. There should be an option right there that you can update your information then choose which credit card you would like. So I’m sure I’ll have to log back in and then update, just an inconvenience when it could have been done right there and then. Thanks
Overall good experience
by Swolga on 2017/11/18 02:42
Overall good experience! One thing that would have made it better would be if they accepted Apple Pay. Picture this: it’s 4 am, you decided to go find tickets for that thing you want to go to but are on the fence about. You put the tickets in your shopping cart, you’re about to check out, and the dreaded section asking you for your credit card information pops up. Now, it’s 4 am. Who’s going to want to get out of their bed to get their wallet to put their card information in to order the tickets? How amazing would it be if I could just use the wallet on my phone. But it’s 4 am and I can’t do that. Guess I’ll just go back to bed and maybe order the tickets a different day if I remember to...
Now I’m out price the cost of a ticket
by Fuchsfam on 2018/07/23 03:49
I would just like to state how unsatisfied I am with the quality of your app. I’m out double the price of a ticket because your app can’t register whether or not I had scanned my ticket. Me and a few of my friends a couple weeks prior had bought a 4 pack of tickets but our plans had changed and I ended up coming in with my girlfriend (a separate time of entry as them) so a week before I had them send me my ticket through your app which we had purchased the tickets through (this means of sending was easily promoted and shown as an option) and when I arrived to the concert I was turned away as my ticket was already supposedly claimed despite me never entering the concert. If it weren’t for me having my debit card I’d have been out the whole night and either way I’m out an extra $45 because your app could not function properly. Very dissatisfied.
Buying tickets on this site took years off of my life
by su.bga on 2018/08/02 21:03
First of all, it was difficult to look at the map of the venue and know exactly where my seats would be located. Secondly, once I committed to the exorbitant price of the tickets, I was told that I could opt to have them on my mobile phone for no additional charge. Yay… Except that there is a huge notification about this concert that you cannot have a cell phone at the venue. So that meant I had to opt to have the tickets mailed to me. Since the show is in a week, I was afraid to select the standard mail option, which meant I had to pay an additional 20 bucks. Then, it was suggested— highly suggested— that I purchased insurance… Another 20 bucks ca Ching ca Ching. You’re welcome, Ticketmaster.🤯
Ticketmaster is an absolute disappointment
by Unhappy Yoo on 2018/05/08 03:58
I’ve read horrible reviews about Ticketmaster, and I didn’t believe it until I experienced it myself. They prey on fans who want nothing more than to attend a concert of artists they’ve always dreamed of seeing. Recently I was waiting for my favorite artist’s tickets to go on sale; when I finally got to choose what level tickets I wanted to purchase, it took me to their official platinum seats. Thinking I was purchasing the original $100 tickets, it charged me a ridiculous $550 per ticket. Something that should’ve costed $200 cost me $1100!!! These tickets were non refundable, not allowed for resale, and not exchangeable!! Do not EVER purchase a platinum ticket from Ticketmaster!!! I called the customer service line who were of no help and very rude. I’m incredibly disappointed and want to warn others of my experience, so no one makes the same expensive mistake I made.
Loads of error messages trying to purchase Buble tickets
by jadekudzu on 2019/11/18 15:42
I know I was trying to purchase tickets for a popular show, but I was in the waiting room ahead of time and immediately got into the queue with no wait to start purchasing. I have received no less than 15 error messages as I tried to complete my transaction: Error 503 first byte time out, error 0003 we could not process your request, we are unable to complete your request on this device (I’m on an iMac), ‘it’s not you it’s us’, logging me out, throwing error when I tried to apply my vouchers, etc. I’ve been trying to buy tickets for 50 minutes now. How is this process not figured out by now? This is very disappointing considering how much we wanted good seats to this show and that I was trying to gift my parents for Christmas. I finally got crappy seats by using my mobile phone. Hope my mom can do all the stairs.
Will not use again
by >:///// on 2019/03/03 17:55
Wanted to buy tickets for a big concert and waited for them to go on sale. Before they want on sale I entered the pre-queue and once the sale started was randomly placed behind thousands of other people. After waiting in the queue for 1.5 hrs I was finally allowed in to buy tickets and there was basically nothing left. I tried to grab the one of the seats from the handful remaining but on every single one got an error message that said the seats were not available. I gave up and ended up buying tickets from a different sight with ease, after so much wasted time and stress. I deleted my card info and then deleted the app and later my card was charged for $90+ even though I had not purchased anything. I checked the account and no tickets or sales were listed. Bogus charge. Will be disputing with the bank and NEVER using the Ticketmaster service again.
Blake Shelton presale AEG
by C0ncertGal on 2018/11/08 00:54
I tried for an hour or so earlier from my phone and went around and around in a circle. Tried to also purchase parking ticket which kept throwing me back. Finally came back later on my laptop, which would not allow the device so I went back to iPhone. After several attempts without being able to purchase an OFFERED parking pass, I was able to finally order presale tix but without a parking pass. I am our concert gals coordinator and know how to use the app/site but had a lot of trouble with this purchase. I really hate to complain but I’ve been frustrated with this process today. Diann
Convenience charges
by FreakyVereeke on 2018/04/01 00:45
I find it to be disgusting and criminal how much you guys charge in “service” and “convenience” charges. Over 20 dollars per ticket and a total over 40 dollars in unnecessary fees. I can understand your company needs to make money as well but for simply printing and mailing a ticket or even worse off allowing us to print at home... I can’t imagine how much profit your company makes. I can’t imagine your platform and website makes quite a bit off of advertising as well. Make us watch an ad before purchasing our tickets and cut our stupid fees down. Advertising companies could probably pay you a lot as well. But probably not as much as the unreasonable 20 dollars in fees. Or maybe take a percentage of the tickets overall price. For some events your convenience charge is almost as much as the artist is charging for their ticket. Something needs to change.
Misleading
by GKJ02 on 2018/02/28 22:07
As I was completing the transaction for 3 tickets, and ready to select method of delivery, the app jumped and gave me the message that the order had been dumped and I'd need to start over. Fortunately I checked email and saw the confirmation email. If I hadn't checked my email I would have gone through the process again and double ordered tickets. This is the 2nd time this has happened to me. I'd like to think it's a bug in the ticketmaster site/app but happening twice makes me suspicious. Additionally, I always have tickets sent via regular mail rather than wait till the day before show to print online. Now I won't have that option. All in all it's a lousy way to rake in your customers money.
Needs lots of work
by Antron33 on 2018/05/18 14:59
Ok, where to start. I signed up for email/text reminders of when tickets went on sale. I knew when they went on sale but signed up anyway. My transaction was “ended” for no apparent reason, my time was not even close to expiring. Then after retrying same precedure, it kept saying there was an error and not allowing to purchase tickets. I tried on a different computer, same results. I then tried the phone ordering process. Live sales people lines were completely busy so I tried the automated line. Wow, totally useless. Tickets went on sale at 10am. At 10:51, I get my text/email reminder, 51 minutes late. I then tried to buy tickets through the “reminder”. Another failure. I tried one last time through the app and it worked. Yeah, I got tickets but they would have been much better seats had Ticketmaster’s system worked as it was intended.
Terrible
by Jdot Carter on 2018/04/18 14:34
I tried several times yesterday to buy tickets to the Jill Scott concert in Charlotte, North Carolina. The first time I tried to purchase resale tickets the transaction timed out. I then tried four more times, and the website kept telling me that I didn’t take my card. I went to check my credit card, and Ticketmaster had maxed out my credit card with the transactions but never gave me tickets. I called Ticketmaster several times to understand where my tickets were and they claimed the card was never approved - the bank showed all 4 transactions as approved on their side. The bank voided the transactions, but I when I went back later that night to try again, the tickets are now double what I tried to pay for earlier that day. It took two tries today to buy a pair of non-resell tickets; not to mention my bank assuming the charges were fraud. I am more than upset!!!
Tool Pittsburgh
by dos11tool on 2019/09/06 15:58
I signed in prior to the assigned time. I waited by my phone for the assigned time. I tried to purchase tickets when I was allowed to and I received an error message for 40 minutes each time I tried to purchase tickets. When I was finally able to get to purchase a ticket the only one that would go through was sideview stage, all other tickets were gone or would not go through. Then they offered to purchase parking which was convenient however because I chose to purchase parking I was not able to choose mobile delivery for tickets, and you CANNOT cancel this. My ONLY option was to back out and fight the system again to repeatedly get error messages until another set of tickets would go through, then NOT choose the parking because there was NO way to actually purchase it on the app. Great job Ticketmaster!
Waste of time
by aarnold226 on 2018/02/16 17:30
As others have stated before, Ticketmaster is a joke. As a general public consumer you will probably never get tickets to a big event or concert through Ticketmaster. I’ve been using Ticketmaster for years and am hardly ever successful in finding a ticket to big event. I’m always prompt at being logged in at 10AM on the day the tickets are released, but they are always sold out. All of the big events sell out within seconds and the app is slow (not that the website does much better). By the time it is done searching the events are sold out. But, ironically, before the sale starts the tickets are already on sale through third party sites at 2 to 3 Times the original price (if not more). The average person will never win while this continues to be the norm. But hey, Ticketmaster doesn’t care who buys their tickets as long as they continue to make a profit.
Processing fees
by ObieMassillon on 2019/06/25 03:16
I know I’m far from the first person to mention this. Don’t these companies realize what a bad look it is to list the ticket price and then watch it double at checkout? Honestly, I believe most people would rather see the higher price (including the fees) on the initial listing. No matter how many people you think you’re attracting by listing a low price, you are turning off infinitely more people by hammering them with 75%-100% of the ticket cost in fees at checkout. As consumers, we really don’t care about the split between all the people being paid from the ticket purchase (band, venue, promoter etc.). You’d think the operators of the ticket site would know that showing $20 in fees on a $30 ticket only leads to the thousands of negative comments currently on the internet. Just list the ticket for $50, or maybe $47 plus tax . That would seem to be PR 101.
Serves its purpose but has severe shortcomings
by bicycult on 2019/09/02 14:11
The app allows you to perform the very basic function of buying tickets but botches everything else about the experience. The app is slow to start and when it finally boots up it plays an unnecessary loading video that not only delays the use of the app, it interrupts any audio you were already listening to. Once you’ve purchased tickets it’s really easy to transfer them to your Wallet. The problem arises when you try to share your Wallet passes with friends. It appears Ticketmaster has disabled the native sharing feature and forces you to transfer the tickets inside their app. The only explanation for this behavior is Ticketmaster wants to harvest your contacts and connections with other people so it can sell your data to marketers.
Be careful when there’s an error to purchases
by Kou_Loonies on 2019/04/11 00:31
I was trying to buy two tickets to a comedy show. As I put in my card information and tried to submit my purchase, it said there was an error and told me to try again. So I went back and tried it again. The second time after submitting my purchase for the 2 tickets, it went through successfully. A few days later, I found out I was charged two different transactions for my 2 tickets, when I went to the app to check, it showed me having 4 tickets. So I found out I was charged for 4 tickets when I only submitted to buying 2. I contacted their representative through their online chat and the rep just told me it’s a no refund ticket and left. So now I’m left with 2 extra ticket they charged me for because there was a glitch or error to their system.. worst experience I’ve had..
THEYRE CROOKS.
by H_A_N_N_N_A_H on 2019/11/08 15:00
Many of us are now forced to use Ticket Master for a lot of our usual events. They have bought heavily into that mentality that we rely on them, and then smack us in the face with gigantic fees. Ticket Master also owns several smaller ticket sale sights, where commonly they will purchase THEIR OWN TICKETS from the Ticket Master sight and resell them on another sight as “anonymous patrons” for MORE THAN TWICE THE PRICE. I was buying concert tickets for a band (that there was no way it was going to sell out in less than a day) and I refreshed it the SECOND they went on sale, and it said they were sold out. Head over to check the other websites Ticket Master owns, and every single ticket is listed on there for $60 more than the original price, along with a $20 fee for each ticket. Was still forced to purchase because they’re gaining such a monopoly in the music industry. Grrrrr.
Captcha
by JakeMcS on 2019/10/30 14:39
I tried multiple times to buy my tickets through the Ticketmaster website using my home computer but every time I got the “pardon the interruption - adding captcha” notice and it NEVER WENT AWAY. I left my computer running for over an hour and it never loaded. Why are your systems so inept? For the service fees charged - your software system should be able to load the “captcha” software within seconds. Such a huge hassle to your customers who are trying to purchase tickets. I was only trying to purchase two tickets - not buying a large quantity for potential resale market. Again - a huge hassle to deal with your website. And - no customer service number to call and speak with a human about it. The only number shown is if you have an existing order - which I don’t have because of the captcha message.
Rating Trends
2168,1749,1819,1554,1668,2137,2620,2019,2047,946,1307,1387,2030,2589,1944,1591,1424,1440,1521,1930,2883,2210,1716,1658,1635,1569,1761,2426,1801,1448,1552,1243,1455,1668,2450,2310,1018,996,1648,1275,1327,2129,1889,1526,1339,1448,1407,1557,1995,1867,1493,1340,1577,1772,2112,2814,2254,1701,1508,1628,1829,2048,2162,2921,1760,2595,2055,1448,2772,4322,2420,1711,1516,1301,1428,1639,1193,1554,1319,1290,1613,1347,1537,1537,2483,2172,2503,1696,3282,2523
All Versions
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132,819
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11,057
 1
28,800
Current Version (1.76.0)
4.0
1,307,717 total
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1,109,975
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34,721
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App name
Ticketmaster-Buy, Sell Tickets
Description
Ticketmaster gives you access to millions of live events and makes it easy to buy, sell, and get in - so you can get on with making memories that last. We are the Official Ticketing Partner of the NFL, NBA, NHL, and USTA. Add in our exclusive partnerships with thousands of venues, artists, and theater tours and shopping with Ticketmaster gives you unparalleled access to the most memorable live events worldwide. Ticket management at your fingertips. You’re always just a few clicks away from securing the perfect seats to the events you love. BUY SIMPLY - Search millions of events and get real-time updates as new listings go live. - Use interactive 3-D venue maps and see your seat view before you buy. CHANGE OF PLANS? - List your tickets on our trusted resale marketplace and sell to other fans. - Transfer your seats to friends and family for free. PROTECT YOURSELF FROM SCALPERS - Avoid forgeries “similar location” seats with Verified Tickets. The seats you buy the seats you’ll sit in and backed by our 100% guarantee. YOUR PHONE IS YOUR TICKET - Scan into your events with the app or upload your seats to Apple Wallet (mobile-entry events only). - See all your event info in one convenient place. NEVER MISS OUT ON AN EVENT - Get alerts about your favorite events, artists, and venues. Download the ticketmaster app and go live. REACH OUT TO US Website: www.ticketmaster.com Twitter: www.twitter.com/ticketmaster Instagram: www.instagram.com/ticketmaster Facebook: www.facebook.com/ticketmaster
Fees are almost 1/2 the ticket price!
by FirstieJ on 2019/12/13 05:11
$52 ticket had $27 in fees! Sadly, there were no other purchase options for the venue.
Buying tickets
by LovellLisa on 2019/12/13 04:33
I tried repeatedly to purchase on my phone then went to lap top. Had msg to use another source. Went back to phone downloaded app then bought after 1 hour
Scam
by Bkakan2 on 2019/12/13 03:49
Why can't we pick our seats? Instead you select the row and they xhoise for you
Ticket MASTER!!!!
by Baisch C on 2019/12/13 02:22
^^^^^
Always a disappointment
by Listen Gooder on 2019/12/13 00:39
I’ve never had an app that is so consistently frustrating. Search rarely works for events, there’s never a description of the events they promote, and the fees they tack on as the sole ticket provider are criminal. Additionally the promote mobile tickets, which I use regularly, then make me print a ticket for parking ticket I’ve purchased for the same event. To add to that irritation, the app won’t let me print the ticket from my phone-only a computer. I genuinely feel like Ticketmaster enjoys their petty torments.
Motley tickets
by nikkisixxrules on 2019/12/12 23:10
Thank you for making purchasing easy😀
Certified Resale Tickets Order Does Not Work
by B.Cugs on 2019/12/12 22:51
Ticketmaster kept denying my request for these available tickets with a message to call my financial institution. I called them, and they said the transaction was being sent back as denied by Ticketmaster. When I (finally) got through to a customer service representative, he was pleasant, but said I’d have to be transferred to the resale department. After a lengthy wait again, I was told I should clear my search history. When I informed the rep I was using the app, he told me the same response.
Nothing but a hassle!
by Dan.toesinthesand on 2019/12/12 19:18
When trying to complete a purchase through the app I experienced nothing but problems. This included being kicked out of the queue multiple times, several failed attempts to complete the purchase, and having to type in the same information over and over only to lose the tickets. The system generates this crap message that says “Oops something went wrong, my bad” and then you have to start the process all over again. I am extremely frustrated and can’t say anything positive about the Ticketmaster app.
Chaos
by Ninofrancois on 2019/12/12 19:02
Impossible to get tickets with the app. Understandably it was for a very popular concert but wow the app kept crashing and other times I had the tickets but once filling out the purchase form it was would say “oops” blah blah blah so yeah definitely a lot of bugs to fix
Awful
by Juliusdkajab on 2019/12/12 18:59
There is no list option when trying to purchase Packers versus Bears tickets. The only way to buy tickets is by individually selecting each section in be stadium and finding seats that way? What happened to having a list and being able to sort by price/location. Pure trash.
Why is there a “Service” charge?
by Sickly old man on 2019/12/12 18:45
Not always horrible —- But too many times I try to buy tickets from the Ticketmaster app, I have the tickets —- all Ticketmaster has to do is finish the sale. I’ve paid THOUSANDS OF DOLLARS in Ticketmaster’s ripoff charges that give me awful service.
Great but weak
by GJL 88 on 2019/12/12 18:34
Hate that it bumps me out all the time. Just load my info and don’t make me try to find it every time. I lose so many great seats cause of you not letting me just sign in and buy like every other site. Too bad. Stub Hub much easier and reliable.
Stuck in a que I couldn’t get out of an no way to reach anyone to help!
by Atlbearwrstlr on 2019/12/12 18:28
So I don’t purchase tickets thru TicketMaster often but this was a terrible experience. I picked tickets for a show next year and before I could 100% confirm and purchase my time ran out. No problem - I get it - others are waiting. I lost my place, not a problem...but oh it was! The system would not let me get back in line to select and buy new tickets despite logging out of everything short of turning my cell off. TM just kept saying I was already In the Que and to return to my place and buy tickets...which wasn’t possible. After trying for an hour & a half I finally was able to get back in & buy tickets. In the mean time a call to fan support went unanswered for 15+ min. Suffice it to say Not A Fan of this platform for buying tickets or a way to easily reach support when I’m trying to spend money with them!!
Presale nightmare
by Saveferris332 on 2019/12/12 18:23
The last two times I’ve tried to buy tickets with a presale code, it’s been a 30+ minute nightmare of error screens and failed purchases. I DID end up getting tickets both times, but if a presale starts at 10am and the website doesn’t even work for 20-30 minutes, I know many people don’t have the luxury of waiting it out like I did. For a company this big charging fees this big for every purchase, it should be a flawless system. It’s not even close. Very frustrating, but so few other options to buy tickets. Yay monopolies!
WWE
by efirefighter on 2019/12/12 16:59
Tickets were starting at $15 but fees were $12. How is this even possible.
Always have problems purchasing
by The General 48917101 on 2019/12/12 16:47
Every single time I try to purchase tickets through the app or on a computer it says there is a problem on your end and then locks up the tickets I was trying to purchase. P
Select ApplePay does not work
by Ajay_in_TN on 2019/12/12 13:50
Tried three times to use ApplePay so I would not have to enter a credit card. Gave up.
So so
by ripacheco on 2019/12/12 13:17
It does the work but interface is frustrating ... took way to long how to do Apple Pay. It should be one click done!
Wouldn’t go straight to account
by snakedoc2019 on 2019/12/12 11:42
App made me log out then sign back in
Could be better
by Dimplessg13 on 2019/12/12 03:37
Need to ask to review before place order button.
This app is terrible
by AKNorbs on 2019/12/12 02:54
Worst App I’ve ever tried to use.
Click and Enjoy
by lizziefromthebronx on 2019/12/12 00:15
Love love the app. Makes it so convenient to get good tickets. Not like before. Thank you Ticketmaster
Could be better for the price we pay
by jcarp831 on 2019/12/11 22:31
Ticketmaster doesn’t let you send Apple Wallet tickets to other without them setting up a Ticketmaster account. This is a huge inconvenience when you buy tickets for events with friends and family. 2 stars well deserved.
Slow and crashes
by Unhappy mobile on 2019/12/11 21:53
This app is almost as bad as their tickets fees.
Terrible
by perfidiousrogue on 2019/12/11 21:21
I spent the better part of the day trying to buy 3 tickets. Website would not take me to payment info on my laptop. Finally did it on the phone with the app. Two resets of password for some unknown reason - then lost my preferred tickets that were in the que. Finally have success I think. App is terrible.
Fees
by fukkkkinhellllll on 2019/12/11 21:12
Fees too much
Fees
by gbtoledo on 2019/12/11 19:41
Why does it cost $28:50 to buy a 15 dollar ticket?
Fees are outrageous
by Scvff on 2019/12/11 18:38
Paying 50% price of the tickets is outrageous. Paying for three tickets and only getting two.
Making an account
by Female User on 2019/12/11 18:26
I can’t even make an account..it took me 30 mins but I still couldn’t make an account...if someone read this please tell me what I’m doing wrong
Forced to use app
by codycode1930 on 2019/12/11 16:43
APP worked fine but trying to buy on the website was totally impossible-do better ticket master.
Payment issues
by F bjyi on 2019/12/11 16:25
Although I was signed in, the ap was having an issue and during the verification of payment process, kept kicking me back to the payment page. The clock ran out during my multiple attempts to pay for and secure my tickets. I lost those tickets and had to settle for worse seats. It’s bad enough we are stuck having to use Ticketmaster, but we expect it to work. This is not the first time I have lost tickets due to a system problem. Customer service is no help w these matters and do nothing to rectify the situation or compensate for their errors.
Awful ticket purchasing experience
by stupid websitw on 2019/12/11 15:26
This app is awful. I spent 20 minutes trying to purchase tickets. The app kept saying “our bad” something went wrong. I had to enter credit card information 4 times. When I tried to pay, I had to enter a texted access code. When I came back to the site from finding the code, the site refreshed and kicked me out—4 times. Get it together.
Better off web based
by F***merunning on 2019/12/11 15:18
Crappy, buggy app. Froze several times. Wouldn’t let me pre-load payment details before first purchase with app. Don’t love Ticketmaster in general (prefer to buy direct from venue to save on the f***ery) but this makes me like them even less.
No choices
by tws... on 2019/12/11 12:04
Getting an actual paper ticket to give as a gift is no longer available. It’s very very sad not having a choice. Not to mention fee are over 10% of the price.
Easy but
by Raotor1 on 2019/12/11 05:54
Had such an easy time buying these and now looking forward to the show!
Bone thugs harmony
by remocookiepuss on 2019/12/10 22:25
It was easy
More than one group
by SSG828 on 2019/12/10 20:16
We need to be able to purchase more than one group of tickets at a time in the same purchase.
Bon Jovi
by corgiface on 2019/12/10 20:12
CANT WAIT!!!!
So hard to pay
by nikdotca on 2019/12/10 19:00
No Apple Pay. When adding a credit card, if I switch applications it deletes all my card information.
Ticket Master Love
by Yocuzzinbayarea on 2019/12/10 18:41
Thanks again for making me feel special as a customer, as long as you do your part I will continue to buy tickets. If you can make me Vip so I can get tickets cheaper thanks
Difficult Purchase
by jbmcine on 2019/12/10 18:00
I was hung- up on Zip Code. TM would not accept it. I kept trying and finally got through. It took extra time.
Anything else would be better
by PushingFingersIntoMyEyes on 2019/12/10 17:20
An incredibly frustrating experience every time: click on tickets, load for 10 seconds, those tickets are gone, then re-enter parameters to try again ad nauseum, hoping to get lucky. Ticketmaster, eventually you to accomplish something that doesn’t make everyone hate you (by luck, if nothing else), but this process isn’t it.
Bad Experience
by not satified 19 on 2019/12/10 17:18
I waited 30 minutes in the queue and waited in line and did everything I was supposed to... I chose tickets and I kept getting error messages. Also, I would put my credit card number in and prove I wasn’t a robot and then it would close out and say something went wrong. I ended up paying 20 extra dollars a ticket because it wouldn’t work on three or four different seats I was attempting to buy.
STOP REFRESHING THE APP!!!
by JustFixIt!!!!! on 2019/12/10 16:12
The always refreshes when I have to get my SMS code! I’M SICK OF IT!! Fix your app, I’m tired of losing good seats when I try to pay!!!!
Go mobile
by Jtownak61 on 2019/12/10 13:28
Go
Great Service
by DaveBasil on 2019/12/10 12:05
A Great Service to secure event tickets. I attempted all night to secure a ticket for an event at a local venue. The system was taken in excess of the four minute window to connect and stopped functioning upon many attempts. At my last attempt I received a screen which indicated the event was sold out. I made one last attempt this morning and found the system working properly and was able to secure the seat I had originally wanted for the event. The system usually works great and was happy to again obtain another great seat to another great event.
Ease and Speed
by md n. on 2019/12/10 07:00
Easy to navigate and I had the tickets I wanted in minutes
The Best Ever
by BQMAMI on 2019/12/10 02:10
Gggggg
Shady
by RebelMeterologist on 2019/12/10 00:44
You click on the seat you want with Ticketmaster and when you get the tickets you get different seats. They tell you they were resale tickets and nothing can be done. They the reseller gets to choose which seats they give you. Tickets are not refundable and this is a shady way of doing business. First and last purchase through Ticketmaster.
These fees are out of control!
by Jam@ll on 2019/12/09 22:58
These fees are getting out of hand. Y’all need to figure this out!
Can’t log in
by Twisted30 on 2019/12/09 18:26
Was a great app, now completely worthless. I click on the log-in button and it comes up with an operational error!
Horrible experience....system continues to freeze for bid events
by #1Bluesman on 2019/12/09 18:08
Yuck
App does not work well.
by LoveLoCk on 2019/12/09 17:29
app is p
Que
by mikrsgt50 on 2019/12/09 17:20
On line kept getting kicked out saying giving other fans fair chance. What about this fan?
Difficult to reschedule or cancel
by NorthBrook90 on 2019/12/09 16:06
Cannot Te schedule or cancel the ticket
Pour service had to wait
by Joelypollyconley on 2019/12/09 15:31
I just ordered tickets 2 or 3 weeks ago and updated all my info. What does your website do makes me make a new password again. That is ridiculous.
Simple
by Z Greene on 2019/12/09 15:10
Easy to use especially by adding the tickets to your wallet on apple, however you have to have ticket master as well to get your tickets.
DARK MODE FOR IOS 13.
by A_Paxton14 on 2019/12/09 13:31
Please give us dark mode for iOS 13.
The Ticket Master
by 123sa ndmdmddm on 2019/12/09 03:10
Always has the tickets I’m looking for. Easy to navigate and easy to download tickets once purchased. I have never had a problem scanning my tickets with Ticket master like I have had with other services. Rock on with your bad self Ticketmaster
Poorly designed app
by 10/Bob on 2019/12/09 02:49
Your won’t type. Quit your app trying to sell me a ticket insurance.
Password
by Franalou on 2019/12/09 01:29
It took me 45 minutes to purchase tickets over a password reset. Ridiculous!
Ticketmaster
by nonogoe3r3 on 2019/12/09 01:25
Extra fees and poor service. Awesome combination. Try figuring out how to get a seat for a wheelchair bound person and the fun is even more than I thought possible. Why can’t venues get a better vendor?
Interface fail!
by Booze52374 on 2019/12/08 21:57
Tried several times to buy tickets but the site continued to ask me to sign in even though I was already signed in. On 4th attempt it let me in but the tickets I wanted were had been taken during my delays. RIDICULOUS!
Prices Too High
by DamitaJoBoy9 on 2019/12/08 19:54
The fluctuation of prices and outrageous fees by Ticketmaster is no different than ticket scalping. Turns me off from seeing shows, which I really enjoy doing. Shame on them for their greed.
Verification system
by VT Finance '87 on 2019/12/08 18:09
Your verification is terrible. It demands a code texted to you but the code isn’t visible on a notification without opening it. If you open the code and go back to the purchase screen it reloads and demands a new code.
The best site
by Jr Legacy on 2019/12/08 06:19
Quick and easy to purchase; really satisfying!
App worked great
by gfilshie on 2019/12/08 04:45
👍🏻
App doesn’t work well
by Celina Bronson on 2019/12/08 04:08
This app glitches far more than it works. I’d recommend using TickPick for purchases to anyone who’s looking at Ticketmaster. TickPick has better interface, NO hidden fees, and doesn’t have any of the connectivity/glitching issues. For the amount of service fees Ticketmaster charges you’d think they’d be able to afford some halfway decent app developers (source: I’m an app developer). I buy a lot of concert tickets every year and overall I’ve had much better experiences with TickPick.
TICKETMASTER
by Vetteman47 on 2019/12/08 01:29
Great App makes purchasing tickets a lot easier
Awesome App
by Disney Omie on 2019/12/07 23:05
Making my Christmas shopping a breeze!
Good
by tonim2 on 2019/12/07 22:27
😁👍
Not great
by jimbopierce123 on 2019/12/07 18:41
Broken app. Can’t reset pw
A prime example of price gouging.
by Raped by ticketmaster on 2019/12/07 18:33
~50% markup per ticket!! And it won’t even let you select your seats in the specific row. A market monopoly as it’s the only allowed way to buy tickets at the Times Union Center.
Soooooo Slowwwww!
by jom65309677 on 2019/12/07 18:19
I don’t understand how this app keeps freezing.
Derek Clay
by Fee🤬 on 2019/12/07 16:33
Too many fees on top of the tickets price
Go STARS
by Zazombie on 2019/12/07 15:46
Very easy to use and best ticket prices any where!!!
Spam and crap offers every where you click
by Onaropus on 2019/12/07 14:30
TM basically has the ethics of a guy on the street selling stolen handbags. Even when you go to check out they try and rope you into financing your purchase and then you have to click through 5 or more “offers”. So 2002 web attitude. TM please go to some corporate ethics training and learn to do what’s best for your customers.
Service fees
by #servicefeessucksass on 2019/12/07 03:47
Nothing like 150.00 in service fees.
Unbelievable
by Duahehejebe on 2019/12/07 01:24
I buy my tickets three months in advance. Come time to walk into the event, the app decides not to display my tickets and instead states that it’s “never been updated.” Had to buy a new ticket. Hopefully will get refunded but knowing Ticketmaster, they’ll find any way to screw be over.
Screwed
by hdflsct11$$ on 2019/12/06 19:19
I bought tickets for the allman betts band in August for the August 14th show, that was canceled and rescheduled for February 14th I have my tickets and I found out their gone to someone else. I paid for these and had great seats and. Ow their gone . I was to sit at table 23 row 23 seats 3 Nd 4 This is completely unfair without any notice of this person who stole my tickets I’m not happy about this. Now I have bad seats table 80 way in the back Very unhappy that I had spent good money for better seats and now it’s less Ralph DINICOLANTONIO 857-389-8705
Brad Rudolph
by bradrudolph on 2019/12/06 18:27
I just paid about $50.00 for service for 2 tickets. Tell me that I did not get ripped off. This is why I do not go to many concerts anymore. Ticketmaster and Live Nation have taken the pleasure out of seeing live music anymore.
Purchasing Tickets
by Sexy Lady GiGi on 2019/12/06 18:23
This is such a fast and easy process. Whenever I purchase tickets through Ticket Master on my mobile device it so convenient. And the process is literally 1,2,3 done. Tickets are on my phone in the app. It’s great. Keep up the greatness and updates.
Honestly this app is Terrible
by Teflon Veins on 2019/12/06 17:33
One of the worst apps I’ve ever had to use to get tickets to any show.
Use of
by ticketmaster user on 2019/12/06 16:58
I’ve never had such a hassle using an app before in my life...hopefully next time around will be more pleasurable.
Amazing
by Braden P. on 2019/12/06 16:41
This is an amazing app to buy your event tickets.
Missed my chance a good tickets
by Bummed aout on 2019/12/06 16:25
The website won’t let me order online and by the time I order the tickets on my phone all the good seats were gone. Frustrating
Terrible website
by Q Mama on 2019/12/06 16:13
I waited in the queue for an hour... when it was my turn, it kept giving me an error message and I couldn’t purchase them. You know your site will be bombarded with requests... you need to update your system to allow tickets be purchased. This is ridiculous!
Good Tickets gone
by Flossie mae on 2019/12/06 16:09
I was in que but still got in nosebleed
Ridiculous
by Scooooooooooooot on 2019/12/06 15:59
Process to secure tickets was awful.
Worst
by RuinedthisXmas on 2019/12/06 15:54
Worst experience ever purchasing tickets. 51 mins in a stupid queue! WTH?? I’ve never purchased tickets via Ticketmaster app, but if this is the norm, I’ll never see another concert again. How can people wait this long? Awful experience. No options for seating, VIP packages, upgrades. Hated it b
Long
by butterhuck on 2019/12/06 15:50
Takes toooooo long
Horrible
by kendall is the best on 2019/12/06 15:32
Tickets disappear as fast as you click on them and they leave one seat but you can’t do that when buying
Payment
by Hoody1234 on 2019/12/06 06:07
I have Klarna and would have liked to pay for the tickets over time, but there’s no way to do this even though that’s where I applied for, was approved for, and used Klarna for the first time. Keeps pushing me to live nation where I can’t use Klarna. On TM’s site, it offers flex pay, but there’s no application for that particular payment method, and no way to use it. Ended up using my CC which I didn’t want to do. Frustrated as all get out.... Contemplating not buying tickets through you, even if they are marked up..
Pain in the butt ap
by Dave is smiling!! on 2019/12/05 23:52
Crazy how time consuming buying tickets on the ap is
Fees are criminal
by Ladynoelg on 2019/12/05 22:29
Ridiculous service fees
Fees too high
by anotherangrytmcust on 2019/12/05 16:07
Really $20 fee per ticket, for what? TM needs to get real. What a rip off!
Not updating quickly enough
by Loveacat on 2019/12/05 15:10
I selected tickets for an event in presale multiple times and each time I would get a message that another fan got my tickets. Why let me select tickets that are not available???
EZ
by Lovinsober on 2019/12/05 14:12
Super easy interface
App says I’m offline!
by zsatx on 2019/12/05 03:43
This application has been saying that I appear to be offline! I’m online nonstop whenever I am logged into my account directly through the website. It was working awhile back did y’all update the app or something?
Kem and maxwell
by Que-el on 2019/02/22 15:49
This was an awful experience. The tickets went on sale at 10:00 and it took me 39 minutes to get on the site. Once I was on and clicked on a ticket it kept switching my ticket selection and stopping on a random ticket. The price kept changing. It said $119 then once you clicked on it the price went up to $129. So I called. And the representative had the same seats for $180. And the fees are just ridiculous!!!! Now I have accepted that you guys are outrageous with the fees (I’m not even sure how you get away with those fees) but you do and people pay it to get the tickets. So the least you could do is have a system that works. It’s 2019. I find it hard to believe that this service you are providing is the best it could be. 🎤
Irritating experience
by WMM92308 on 2019/02/10 17:56
The Ticketmaster site would not allow me to purchase my tickets using my home PC, even though I was logged into my Ticketmaster account. It kept giving me an error message telling me to purchase from a laptop or mobile device. The problem I have with ordering from my phone is that the mobile application does not allow you to select the specific seat location that you want. You have to take the 4 seats (or however many you are searching for) that the system finds for you. I was wanting our seats to start on an aisle and even though the website showed the aisle seat was available, the mobile system would only give me 4 seats beginning from inside & working out toward the aisle. So lame! I understand why they want to sell the tickets in that manner, but why not put the needs of your customers first & allow the customer to dictate what seats they buy? What is the point of leaving one aisle seat open? Don’t drive people to your mobile app, where the customer has less functionality (unable to choose seats).
No way the service is 4.7 star worthy
by Qb123abc2016 on 2019/01/26 03:46
I have dealt with Ticketmaster for years...it’s hard not to if you want to attend most events. This is my first and last app purchase. Monday I purchased tickets with insurance that wouldn’t store in my wallet. Okay np. I checked the app for confirmation; no record I bought tickets. Checked my bank account, funds immediately withdrawn. Emailed. No answer. Emailed insurance company who at least responded but still haven’t received any email acknowledging my purchase. 5 days later, still confirmation of purchased tickets. Still no response to my now 2nd email. Also, my tickets, my Exact Seats are still for sale?!?! So my money has been taken and the only proof provided are my screenshots and bank statement. Nice job. My fear is heading to the event with screenshots of tickets to be told it’s no go then Ticketmaster further declining to help because it’s past the event time to cancel. I should’ve sprung for the extra money to print or have the tickets mailed or maybe, just maybe a multi billion dollar company shouldn’t be shaking me down. Bad enough the cost increased by $60 after the “fees”. Don’t. Just don’t. Or, spring for the actual paper tickets like in the old day. #madaf
Generally good, not for parking or special services.
by Rap Mama on 2019/10/25 23:10
Ticketmaster is great for the shows at local & smaller venues, & tickets are immediately sent to your email (for “go mobile” electronic tkts.) It stores your info so additional input is not required. The problem is, for larger, popular concerts, the app is waiting, waiting, “due to volume.” Many times, I’ve selected tickets, & proceeded to Payment, while waiting for the system to secure my tickets, after minutes, there’s an Error message & no luck. In addition, if prepaid parking is selected, concert tickets must be mailed along w/ parking pass (but this is NOT apparent,) the system just Will not Process your order. This also happened when I thought I purchased meet & greet tickets, waiting, waitinf, after 2 error messages, available tickets went from row C, to row V, so I saved $$ & bypassed the meet & greet, paid less & got front row tkts. I’ve also had the say that tkts were not available, I released tkts purchased new tkts, & ended up getting charged for both sets of tkts.
Lack of transparency frustrating
by sghhjreghiurd on 2019/04/27 20:21
I think it goes without saying that when someone wants to buy something, they want to know the price of what they’re purchasing. As Ticketmaster has evolved their platform to keep up with the likes of StubHub and seat geek, hidden fees and the required analysis to understand the actual price when searching across sites has gotten increasingly cumbersome. Why does it have to take three clicks to be able to see the actual price I’m paying? Especially when the fees vary for verified resale and standard tickets, as a consumer youre left guessing what the price is until you reach the third or fourth screen in the process. It just makes it really difficult to compare prices, and it makes it that much harder to understand what you’re really paying per ticket. While Ticketmaster is clearly relevant as a gatekeeper to many of the events we all love and want to attend, and provides valuable service, I wish they would operate in a way that was more truthful and transparent.
Trash
by Spt14159 on 2018/11/06 03:42
The entire Ticketmaster scheme is pure, unadulterated garbage. In a true free market, they would wither and crumble, but because they managed to corner the market on all major ticket sales, people who want entertainment have no choice but to deal with them. I imagine their entire board gets together on major ticket drop days to talk about the peasants they are scamming. You belong in the sewer with all the other refuse, Ticketmaster. If you were a person I would train Rocky-style every day just to gain the strength to throw you straight into the sun. They release “presale” or “verified” tickets to more people than their app and website can handle and then are overwhelmed by traffic and provide no support. It took me over two hours today to purchase tickets because the app would just sit and time out instead of processing my credit card. This has happened before and I understand there are certain shows with high demand but honestly? Get it together. If you’re going to charge such exorbitant fees, direct some of them to network stability or whatever the heck you nerds call it.
Worst App ever!
by amb49 on 2019/03/23 12:11
I bought 4 tickets months ago. I had opted for digital tickets. The day before the event, life happened, and we were not going to be able to go with the other couple. No, my friends did want to get the app for a “transfer.” I told them I’d see if I could print the tickets. I searched the app, and the notes looked fairly straight forward. WRONG!!! I had to hunt for each button, then it took me to a page with no buttons. NO BACK, NO NEXT, NOTHING! I had to start all over. When I finally got to the page (after 3 attempts) with the tickets, there was no “print” button. I tried to find it, and guess what, I had to start all over again - hunting for the right buttons, 4th attempt! After 45 minutes or so, I found the tickets again. This time I took a screen shot of each ticket. One of the instructions on the ticket said you must present the entire page. I printed them and now I am hoping our friends are able to enter the theater with these tickets. In the future, I will go directly to the box office, if possible, not Ticketmaster.
The absolute WORST website to purchase tickets on
by Lana Tooks on 2019/09/16 15:22
While it is unfortunately where most bands and artists put their ticket sales, there are way too many bugs, glitches, and failures all on their part. They try to give you the “best tickets” in the nosebleed section and later you find out general admission was and is still available. You can have tickets in your cart multiple times and get the same error message constantly saying something along the lines of “sorry, we had difficulties on our part, please try again later” and you’ll have to go through the entire process again. It’ll say that you can increase the quantity of tickets in your purchase but you can’t! You really can’t! There are also so many scams and so many other purchases that you just “have to make” because you used TicketMaster. Its fees are ridiculous, this app is insane, and the website itself is a disaster. It just keeps getting worse. Please try to fix this because so much of it is unnecessary and incredibly stressful.
Ticketmaster scared me so bad!
by AshBabe4599 on 2018/09/07 10:03
I had 4 tickets transferred to me a couple days ago and everything went perfectly fine. I checked my account an hour ago and seen that my tickets were voided and it said that I had 0 tickets. I was freaking out so bad, I was crying because I paid a lot of money for the tickets and been trying to get them for months. They are for my boyfriend and his sisters and I which are die hard fans and they are a surprise gift for my boyfriends birthday... well I thought maybe if I logged out and logged back in, my tickets will be back, wrong. So I tried turning off and on my phone, wrong. I tried deleting the app and getting it back wrong. After half an hour of having a panick attack, I was off the app for a couple min, then I seen my tickets were back. I don’t know why they were saying it was voided but it was a very scary experience. I just hope nothing wrong like That happens again and I’m able to go to the concert with no problem
Great idea, but it doesn’t work.
by aconibel on 2018/09/21 01:55
The app is useful about half of the time. I’ve learned the hard way that I either need to download my tickets to a .pdf reader app and save them on my phone/iCloud, carry a laptop with me or print my tickets on paper, because if I rely solely on the app to get me into an event that I’ve paid good money for and don’t have a back-up plan, I will have a hell of a time getting into that event because the tickets don’t always show up in “My Events” and there isn’t another option to view my orders within the app. Even on the website, I have to click on “My Orders” to view my tickets for upcoming shows/events. Otherwise, it just shows me a notice saying, “You haven’t purchased tickets for any upcoming events.” 🤯🤯🤯😤😤😤 Please fix this! Dealing with Ticketmaster is almost always a headache anyway. Might as well make something about it easier for customers to navigate, right?
Use your high fees to pay for user studies
by BirdieHandler on 2019/09/09 16:35
TicketMaster: why don't you use some of the fees you slap onto every ticket purchase and pay for some user studies? Here I am, a day after an event whose tickets couldn't be transferred out of the app and I want to tell my friends exactly how much they owe me. How bloody hard is it to leave access in the app? That's just lazy implementation. What is the point of showing me a grayed out image of a past event but not letting me tap on it to open the 4 tickets on my phone for that event? Do some UX, please, to understand your users. Also: what's with the huge number of 5 star ratings of this app? Seems fishy based on a quick scan of recent reviews that are averaging 2 stars at most. Did you pay some service to make a bunch of high ratings? I was happy enough with my experience at the event (moving tickets to my Apple Wallet would have been even better, but whatever), but not being able to look at past event details is BS.
COMPLETE RIPOFF
by Polararg on 2019/11/16 01:23
Every single time I have been FORCED to use ticketmaster, it’s worse than the last. $79 tickets...magically become $101 tickets because of $22 fees PER TICKET, then they want another $9 per ticket for “insurance” in the case you can’t make it?!! Really?!! On top of that, they want nothing to do with you using paypal. Try using it, and it’ll just bring you right back to the log-in for paypal. Go ahead, type your email as many times as you want...it will never go through before your time to buy tickets runs out. So you’re forced to type in your credit card info. A glitch? Maybe. But given that ticketmaster is trying to squeeze every possible penny from you, you honestly believe they want to share a payment fee with PayPal? Doubtful. Seems easier to just have a glitch that forces you back. Oh...and try getting through without giving up your cell number. NOPE!! They want that too! Data mining? Most likely. Why wouldn’t they squeeze that potential penny from you too. Scumbags. I hope you rot in hell
Awful!!!!
by fudge7619 on 2018/08/31 02:22
Used to never have a problem but... I bought tickets to a Detroit Lions game on my Ticketmaster account but I used my boyfriends credit card. Ticketmaster charged the card but later I got an email that “something went wrong and you do not have these tickets.” I called customer service and they said the card was fraudulent. It wasn’t but they suggested maybe it was because it was my account and my boyfriend’s card. I tried ordering the same tickets the next day using my credit card (mind you that I’m buying 4 tickets and they’re good ones so it’s just over $2000). They charge my card (money comes out of my account) but the app says your purchase was not complete. I again call customer service and they tell me that my card is fraudulent. It is not. I called my bank and asked about the charge and they tell me it went through and Ticketmaster wouldn’t be able to automatically determine if my card was fraudulent without calling the bank to see if it was flagged. They didn’t.🙄 I ask how I can buy the tickets when they keep saying all of the cards I use are fraudulent. ....they recommended that I use a 3rd card or buy them from the venue (which is about 300 miles away). We each ultimately got our money back after 4 days of them holding the money but no tickets and apparently no way of buying them either. There was a 3rd incident but I will spare you the details. WILL NOT USE AGAIN!! -former happy customer
Sign on and password
by EJD33333 on 2018/04/20 15:47
Today I tried to buy tickets from my computer. My email and my password were saved. On three attempts I tried to get in and asked for an updated password to be sent to my email. Three emails did not come and then my account was “locked“. That email came through telling me that my account was locked. None of the three that and they did not go to my junk mail. Then I was on the phone for about 10 minutes waiting to talk to a customer person. He informed me that Ticketmaster likes to use Google Chrome. I use Safari on my Mac. He also said that they preferred to use mobile apps. Maybe everybody in the world knows these things but it delayed me 40 minutes getting my tickets. Maybe I could I gotten better seats I don’t know. But I give them a rating of two because of these inconveniences when I was already signed up with them and had what I thought was of functional account. I was so wrong!!
Website spinning forever
by Netti123xyz on 2018/12/07 19:04
I got a notice -yay!- that Queen tix on sale and click here to get online. So I did- I am 2000+ in line, but they will let me know when I’m next. So I wait about 40 mins and now my turn. I click on some seats. ($95)Then I sit and spin for 20 mins. It never comes up, so I back arrow, new sets of seats pop up (which actually looked better) so I click on new seats. I spin for over an hour! I look at my phone, still spinning, look again , it’s like it’s at home page. Ugh! So now I have to start all over and now the only tix available are ones behind the stage ($59) and ones that are like $500 bucks, so of course I pick the cheapos . At least I got tickets but I’m totally bummed I got booted out and lost the better seats I wanted. There are some nice features with the wait in line thing etc and if it would have worked like I hoped I would’ve given you 5 stars. But since I got booted after waiting over an hour you’re getting 2.
Must Do Better
by ladydamascus on 2019/10/03 03:44
It took half an hour to purchase tickets. Was required to reset password. Then had to wait until tickets were available again. Then had to complete some stupid puzzle to verify I’m not a robot. Then could not figure out how to flex pay. Had to research. No flex pay available for these tickets. (Why did they mention it is available on ticket selection page)? Lost tickets again. Had to wait until they were available again. Also, could not verify age restrictions even after calling the venue and Ticketmaster (which was closed, no chat available unless you already purchased tickets)🤬 No answers available within policies or during ticket purchase. Finally purchased 4 great seats for Earth Wind and Fire!!! 💃🏿 I guess I have to call tomorrow to be sure my 9 y.o Grandson can attend🤷🏾‍♀️ This is on my bucket list for my family.
Lost tickets I wanted
by hpluseleven on 2019/05/01 18:02
Unhappy about the way the app worked. Had GREAT seats on the hook, all signed in ready to pay for some reason app made me sign in again even though I was already signed in, then it said sorry some glitch couldn’t go through to purchase try again so I went back tried to buy same tickets and I got the message sorry, someone else just bought those tickets. I then purchased other tickets, same price but seats not as good. I am very disappointed, apps are supposed to make things easier but It was just frustrating. The service charges this company is charging are high so I expect GOOD service and an app that works properly. I continued on because I REALLY wanted to go to this event and Ticketmaster is where these tickets are available but in the future I will avoid using Ticketmaster because this experience was sooooo frustrating. When you have to spend a ridiculous amount of money for tickets you should be able to expect impeccable service.
The worst
by Qu4ntumZero on 2018/11/10 21:45
Quite easily the worst experience I’ve ever had trying to get a ticket to something. Ticketmaster apparently partners with a ton of other team specific ticket sites, even plastering their logo on the pages stating it’s powered by them, yet has next to no actual connection to them. The current process of redeeming or accepting a transferred ticket leads to a dead end telling you your account doesn’t exist and never prompts you or tells you, that you are now on a completely new site that requires a brand new account. Customer service won’t help you because that’s “insert team websites” problem now. I’ve now had to create multiple accounts, and in order to redeem a “Ticketmaster” ticket on my phone, use Apple wallet or Google pay and NOT the Ticketmaster app or any of its services. Keep in mind every link they send you redirects you to their stuff, none of which actually let you do anything with these tickets. Unbelievably horrible and will NEVER use this garbage again.
Infuriating
by Tech Crunchy on 2019/11/12 15:41
Ticketmaster remains one of the most ill-equipped apps and companies out there. Not only can they not handle the sheer volume of ticket purchasers, but you would think after this amount of time as an online vendor that they would have enough bandwidth to update purchases in a timely manner. They’ve tried to address this in a certain way by putting you in a queue behind people. But then as you click on what you think are available tickets, you are constantly given the response that you just missed the purchase and that someone else purchased them before you. Also, while you’re waiting for tickets to go on sale, you should be able to do the phone verification process then. The fact this happens after the sale counter expires, delays the process and puts the individual further back in the queue. Lastly, when the on sale counter expires and ticket sales should be commencing, the app hangs indefinitely. All of this = infuriating!
Bad experience
by KJC JR on 2019/08/29 20:38
Hello, I just purchased tickets for the Houston Texas via ticket exchange. While trying to complete my purchase the app asked to verify my card info which is great but the app kept telling me my info was not correct. I know it was because one, I’m literally reading it off the card and two my card is saved on the app anyway. So after 12 attempts or so it finally goes through but then I noticed the fees went from $50 a ticket to $60. Four tickets later I am charged an extra $40 for tickets that I’m already over paying for and I had to use a different card that I didn’t want to use so I’m not getting the points I should earn as well as the waste of $40 bucks that I could have used for parking at the game. And this isn’t the first time. The app kept telling me my card wasn’t correct a week ago when I bought some rockets tickets and again my reading the card info right off the card into the app. Then on the 4th try or so it worked.
Panic over Panic! At the Disco
by Literallytherearenonicknames on 2019/02/01 22:30
I LOVE TICKET MASTER. Seriously, I bought tickets from the in June for the panic! At the disco tour, and then the week of the concert the polar vortex came in. Highways got shut down with no way for me to get there and with -20 degrees predicted and my college shut down for the entire week by the time the concert was set to preform it was EXTREMELY unsafe for me and my friend to go. I gave there customer service a call and the lady was super sweet about the entire thing and gave me a full refund on the tickets and advised me to stay safe instead of risking it. Seriously amazing, it made me feel so much better I wasn’t 100$ out even though I was super bummed to not go, it’s nice to know they care about there customers! 5 stars all the way!!
HELLO...?!?
by mr. sad service on 2019/02/02 18:39
I tried to get a phone number to speak to a representative over the phone for a half hour but was unable to find anything but the general phone number given to everyone. When I called this number I was told by a machine that all representatives were busy and then disconnected. I called back but was again hung up on. I was forced to their automated system which COULD NOT ANSWER ANY OF MY QUESTIONS. If I have a disability, or need wheelchair seating, or have pancreatic cancer and needed to talk to someone who could have better assisted me it would have HELPED if I had a phone # that I could have called to receive that assistance. Your automated system is easy to navigate & that’s why I gave you 4 stars but you would have had 5 stars if I could have spoken to a rep with my questions & concerns. Unsatisfactory....
So Many Problems
by nickname743 on 2019/03/24 00:41
I was trying to get a ticket and I was on before tickets went on sale, waiting. They were all sold out immediately, I didn’t even get a chance in the front sections of the theatre. I kept touching a section on the map that was blue, meaning there were seats available, and it would immediately turn black, meaning zero seats available. There is no refresh option. You have to leave the view and come back in. Then it shows the same available sections, and they go black immediately just like they did before. You can view your ticket and see what section you are in, but in order to see where that is on the map you have to go back to the event info. I try to go back later in the day to see if there are any better tickets available and the app thinks I’m a bot! And blocks me from using the app! All because I moved too quickly between pages. But apparently it doesn’t catch the ACTUAL bots and stop the scalpers who are reselling the tickets 2 mins after sales open for more than 3x the price. ($200 tickets going for $750!!) This was such a stressful and frustrating experience. I just want some good seats for a concert I’ve been really looking forward to. Also, the app doesn’t show any pictures of the theatre, which I think it should. It just has a colored map, which doesn’t even have labels for the rows.
Deserves 0 Stars!!
by Tausha08 on 2018/09/29 02:18
I watched the countdown on this app for tickets to go on sale for an event I’ve been really wanting to take my family to (big blue madness, go UK!) and as soon as be ticket sales opened I clicked to purchase tickets but none could be found!! This was literally one second after the countdown stopped and tickets came available so I know there was no way for them to be gone that fast. I then ran to my computer and tried there which took a total of about 8 minutes. Of course there were tickets available (contrary to what the app said) but by this time they were all single seats, which obviously will not work for my family. Thanks for nothing but a great disappointment Ticketmaster 😡😡
Love Ticketmaster but do not buy the insurance!!!!!
by DebraRock on 2018/05/07 20:13
We have used Ticketmaster/live nation for years. Decided this year when traveling to Nashville from New Jersey to get tickets for a show that I would buy the insurance after clarifying with the agent that if we were unable to go on the trip due to am explained family issue we would be reimbursed. Unfortunately the time came and we were unable to travel. I called the insurance company and sent in all of the paperwork and was declined. Their answer had nothing to do with the reason why we couldn’t go. It is a scam no one gets back to you no one wants to work with you don’t waste your time or money!!!!!
Nightmare!
by ih8TM! on 2017/09/18 15:18
They flagged my purchase as fraud which it wasn't. The say to contact customer service but the message doesn't give a phone number to call. After searching online for 20 minutes to find a number - I spent 10 minutes trying to get a person. By the time I would have gotten someone - the offices were closed. Could have been resolved by giving a phone number. Then I call the next day and customer service couldn't tell me about why it was fraud so I had to call the fraud department (since they couldn't transfer me!). Fraud should have never happened since I bought tickets online for this amount last year too. So I asked to repurchase the tickets. I'm told they are no longer available. So I go to look for seats on their app - and they ARE showing as available. I'm laying over $130 in fees and after all this headache - no offers to at least credit some of the fees for their crappy service.
Terrible Experience!
by jtintc on 2019/03/03 16:23
I downloaded the Ticketmaster app to try & purchase tickets for the BTS concert at the Rosebowl. Perhaps it was because this event was in high demand, but I have never had such a disappointing & frustrating experience ever using an app. The app was easy to understand. However it fell short in the following areas: 1. The “queue” was not well represented. I waited for 90 minutes with “2000+ people” ahead of me, to go to “383”, to “38” to “1” in a matter of 3 minutes. 2. Multiple people can “select” a seat at the same time. I selected 3 seats & when it hit “Buy Now”, I received another message saying someone beat me to these seats. Please make another selection. Ridiculous. 3. You can’t buy a set of seats if it leaves one seat by itself. I selected 3 seats, & when hit “Buy Now”, I received another message saying that I needed to leave at least two seats together. Please make another selection. 4. For a high demand venue, the checkout process has bugs. After selecting “Buy Now” for my seats, the app went into a queuing mode for 7 minutes & then crashed, bringing me back to the main page. By then all the seats were sold out. I hope that on a normal day for a normal event, the app works better. This was my first experience with the Ticketmaster app. Also my last. I deleted the app. I’ll probably stick to buying tickets from Barry’s or Stubhub.
Bots ruining it for everyone
by T-Lou on 2019/04/01 01:09
I really don’t understand how the second tickets go on sale they already have the tickets for sale on Stub hub- Low Life scum is making money off cheating the true fans. How can you claim you can’t stop it? It’s easy if you turn around and sell your tickets the second after you buy them your order is cancelled. If you are not a person with a ticket master account who uses there tickets should be a red flag. I love going to concerts but how can I afford to pay thousands of dollars for a ticket that should of cost 175 so some scum bag can profit off of me. It cheats the artist and the fans. But Ticketmaster gets to double dip by recharging that ridiculous convenience fee which is why you guys probably don’t stop it. I really hope the verified fan program starts to work because we are in desperate need of fixing this problem and StubHub and Ticketmaster marketplace don’t do anything that contribute to the problem.
Screwed me over
by Kswaswa on 2019/03/01 19:59
I tried to get tix for this comedian for her thurs show on ticketmaster - i joined the queue and waited 20 min and tried to check out with like 20 different seats. Every time it said "sorry something went wrong". So i quit the app, turned off wifi, and got back in the queue, waited 10 more min, and there were only single tix. Now sold out. So i settled for sat although i have a weekend long music fest i got tix to. I called customer service and the guy was so uninformed and rude - and he said theres no way they could compensate me, not even refunding my card $20 for the severe inconvenience. Every other company gives me something for that big of a mess up, and a huge bug in their app caused me to miss an evening of a music festival i already paid for. Everything was fine up until now, but my mother had the same and worse experience with her rolling stones tix. Their queue system and app is awful. Never rely on it for a popular show.
After admitted the app has a glitch it’s on customer to resolve the issue
by MyOpinion100 on 2018/11/10 16:16
I purchased the book plus event bundle, however, I never received the email to download and confirm my mailing address to receive the book. I contact the distributor Ticketmaster is using , my name is not on the list despite having confirmation of purchasing the book. I then called Ticketmaster, they said there was glitch for mobile orders and we could not get the email to submit our mailing address. Now, I’m stuck coordinating between three different parties to get a book that I paid for in advance of the event. More importantly, still trying to get my name and address added to the list... Vendor: ”Ticketmaster has to tell us to add you” I have no way of getting a person to confirm and connect the promoter, distributor and Ticketmaster to ensure my name is added to the list and I receive my book, all because I ordered via the mobile app. 😢😔🤬
Adding a credit card
by picky!?! on 2017/11/18 13:07
While placing my order, I got to the part where payment is to be made. I wanted to pay with one card, but noticed that one of my other credit cards needed to be updated (not the one I wanted to pay with). Well I was updating the old credit card, wanted to save the current information, but would not let me, was only letting me update and pay. So I went back to the credit cards and paid with the one I wanted to. There should be an option right there that you can update your information then choose which credit card you would like. So I’m sure I’ll have to log back in and then update, just an inconvenience when it could have been done right there and then. Thanks
Overall good experience
by Swolga on 2017/11/18 02:42
Overall good experience! One thing that would have made it better would be if they accepted Apple Pay. Picture this: it’s 4 am, you decided to go find tickets for that thing you want to go to but are on the fence about. You put the tickets in your shopping cart, you’re about to check out, and the dreaded section asking you for your credit card information pops up. Now, it’s 4 am. Who’s going to want to get out of their bed to get their wallet to put their card information in to order the tickets? How amazing would it be if I could just use the wallet on my phone. But it’s 4 am and I can’t do that. Guess I’ll just go back to bed and maybe order the tickets a different day if I remember to...
Now I’m out price the cost of a ticket
by Fuchsfam on 2018/07/23 03:49
I would just like to state how unsatisfied I am with the quality of your app. I’m out double the price of a ticket because your app can’t register whether or not I had scanned my ticket. Me and a few of my friends a couple weeks prior had bought a 4 pack of tickets but our plans had changed and I ended up coming in with my girlfriend (a separate time of entry as them) so a week before I had them send me my ticket through your app which we had purchased the tickets through (this means of sending was easily promoted and shown as an option) and when I arrived to the concert I was turned away as my ticket was already supposedly claimed despite me never entering the concert. If it weren’t for me having my debit card I’d have been out the whole night and either way I’m out an extra $45 because your app could not function properly. Very dissatisfied.
Buying tickets on this site took years off of my life
by su.bga on 2018/08/02 21:03
First of all, it was difficult to look at the map of the venue and know exactly where my seats would be located. Secondly, once I committed to the exorbitant price of the tickets, I was told that I could opt to have them on my mobile phone for no additional charge. Yay… Except that there is a huge notification about this concert that you cannot have a cell phone at the venue. So that meant I had to opt to have the tickets mailed to me. Since the show is in a week, I was afraid to select the standard mail option, which meant I had to pay an additional 20 bucks. Then, it was suggested— highly suggested— that I purchased insurance… Another 20 bucks ca Ching ca Ching. You’re welcome, Ticketmaster.🤯
Ticketmaster is an absolute disappointment
by Unhappy Yoo on 2018/05/08 03:58
I’ve read horrible reviews about Ticketmaster, and I didn’t believe it until I experienced it myself. They prey on fans who want nothing more than to attend a concert of artists they’ve always dreamed of seeing. Recently I was waiting for my favorite artist’s tickets to go on sale; when I finally got to choose what level tickets I wanted to purchase, it took me to their official platinum seats. Thinking I was purchasing the original $100 tickets, it charged me a ridiculous $550 per ticket. Something that should’ve costed $200 cost me $1100!!! These tickets were non refundable, not allowed for resale, and not exchangeable!! Do not EVER purchase a platinum ticket from Ticketmaster!!! I called the customer service line who were of no help and very rude. I’m incredibly disappointed and want to warn others of my experience, so no one makes the same expensive mistake I made.
Loads of error messages trying to purchase Buble tickets
by jadekudzu on 2019/11/18 15:42
I know I was trying to purchase tickets for a popular show, but I was in the waiting room ahead of time and immediately got into the queue with no wait to start purchasing. I have received no less than 15 error messages as I tried to complete my transaction: Error 503 first byte time out, error 0003 we could not process your request, we are unable to complete your request on this device (I’m on an iMac), ‘it’s not you it’s us’, logging me out, throwing error when I tried to apply my vouchers, etc. I’ve been trying to buy tickets for 50 minutes now. How is this process not figured out by now? This is very disappointing considering how much we wanted good seats to this show and that I was trying to gift my parents for Christmas. I finally got crappy seats by using my mobile phone. Hope my mom can do all the stairs.
Will not use again
by >:///// on 2019/03/03 17:55
Wanted to buy tickets for a big concert and waited for them to go on sale. Before they want on sale I entered the pre-queue and once the sale started was randomly placed behind thousands of other people. After waiting in the queue for 1.5 hrs I was finally allowed in to buy tickets and there was basically nothing left. I tried to grab the one of the seats from the handful remaining but on every single one got an error message that said the seats were not available. I gave up and ended up buying tickets from a different sight with ease, after so much wasted time and stress. I deleted my card info and then deleted the app and later my card was charged for $90+ even though I had not purchased anything. I checked the account and no tickets or sales were listed. Bogus charge. Will be disputing with the bank and NEVER using the Ticketmaster service again.
Blake Shelton presale AEG
by C0ncertGal on 2018/11/08 00:54
I tried for an hour or so earlier from my phone and went around and around in a circle. Tried to also purchase parking ticket which kept throwing me back. Finally came back later on my laptop, which would not allow the device so I went back to iPhone. After several attempts without being able to purchase an OFFERED parking pass, I was able to finally order presale tix but without a parking pass. I am our concert gals coordinator and know how to use the app/site but had a lot of trouble with this purchase. I really hate to complain but I’ve been frustrated with this process today. Diann
Convenience charges
by FreakyVereeke on 2018/04/01 00:45
I find it to be disgusting and criminal how much you guys charge in “service” and “convenience” charges. Over 20 dollars per ticket and a total over 40 dollars in unnecessary fees. I can understand your company needs to make money as well but for simply printing and mailing a ticket or even worse off allowing us to print at home... I can’t imagine how much profit your company makes. I can’t imagine your platform and website makes quite a bit off of advertising as well. Make us watch an ad before purchasing our tickets and cut our stupid fees down. Advertising companies could probably pay you a lot as well. But probably not as much as the unreasonable 20 dollars in fees. Or maybe take a percentage of the tickets overall price. For some events your convenience charge is almost as much as the artist is charging for their ticket. Something needs to change.
Misleading
by GKJ02 on 2018/02/28 22:07
As I was completing the transaction for 3 tickets, and ready to select method of delivery, the app jumped and gave me the message that the order had been dumped and I'd need to start over. Fortunately I checked email and saw the confirmation email. If I hadn't checked my email I would have gone through the process again and double ordered tickets. This is the 2nd time this has happened to me. I'd like to think it's a bug in the ticketmaster site/app but happening twice makes me suspicious. Additionally, I always have tickets sent via regular mail rather than wait till the day before show to print online. Now I won't have that option. All in all it's a lousy way to rake in your customers money.
Needs lots of work
by Antron33 on 2018/05/18 14:59
Ok, where to start. I signed up for email/text reminders of when tickets went on sale. I knew when they went on sale but signed up anyway. My transaction was “ended” for no apparent reason, my time was not even close to expiring. Then after retrying same precedure, it kept saying there was an error and not allowing to purchase tickets. I tried on a different computer, same results. I then tried the phone ordering process. Live sales people lines were completely busy so I tried the automated line. Wow, totally useless. Tickets went on sale at 10am. At 10:51, I get my text/email reminder, 51 minutes late. I then tried to buy tickets through the “reminder”. Another failure. I tried one last time through the app and it worked. Yeah, I got tickets but they would have been much better seats had Ticketmaster’s system worked as it was intended.
Terrible
by Jdot Carter on 2018/04/18 14:34
I tried several times yesterday to buy tickets to the Jill Scott concert in Charlotte, North Carolina. The first time I tried to purchase resale tickets the transaction timed out. I then tried four more times, and the website kept telling me that I didn’t take my card. I went to check my credit card, and Ticketmaster had maxed out my credit card with the transactions but never gave me tickets. I called Ticketmaster several times to understand where my tickets were and they claimed the card was never approved - the bank showed all 4 transactions as approved on their side. The bank voided the transactions, but I when I went back later that night to try again, the tickets are now double what I tried to pay for earlier that day. It took two tries today to buy a pair of non-resell tickets; not to mention my bank assuming the charges were fraud. I am more than upset!!!
Tool Pittsburgh
by dos11tool on 2019/09/06 15:58
I signed in prior to the assigned time. I waited by my phone for the assigned time. I tried to purchase tickets when I was allowed to and I received an error message for 40 minutes each time I tried to purchase tickets. When I was finally able to get to purchase a ticket the only one that would go through was sideview stage, all other tickets were gone or would not go through. Then they offered to purchase parking which was convenient however because I chose to purchase parking I was not able to choose mobile delivery for tickets, and you CANNOT cancel this. My ONLY option was to back out and fight the system again to repeatedly get error messages until another set of tickets would go through, then NOT choose the parking because there was NO way to actually purchase it on the app. Great job Ticketmaster!
Waste of time
by aarnold226 on 2018/02/16 17:30
As others have stated before, Ticketmaster is a joke. As a general public consumer you will probably never get tickets to a big event or concert through Ticketmaster. I’ve been using Ticketmaster for years and am hardly ever successful in finding a ticket to big event. I’m always prompt at being logged in at 10AM on the day the tickets are released, but they are always sold out. All of the big events sell out within seconds and the app is slow (not that the website does much better). By the time it is done searching the events are sold out. But, ironically, before the sale starts the tickets are already on sale through third party sites at 2 to 3 Times the original price (if not more). The average person will never win while this continues to be the norm. But hey, Ticketmaster doesn’t care who buys their tickets as long as they continue to make a profit.
Processing fees
by ObieMassillon on 2019/06/25 03:16
I know I’m far from the first person to mention this. Don’t these companies realize what a bad look it is to list the ticket price and then watch it double at checkout? Honestly, I believe most people would rather see the higher price (including the fees) on the initial listing. No matter how many people you think you’re attracting by listing a low price, you are turning off infinitely more people by hammering them with 75%-100% of the ticket cost in fees at checkout. As consumers, we really don’t care about the split between all the people being paid from the ticket purchase (band, venue, promoter etc.). You’d think the operators of the ticket site would know that showing $20 in fees on a $30 ticket only leads to the thousands of negative comments currently on the internet. Just list the ticket for $50, or maybe $47 plus tax . That would seem to be PR 101.
Serves its purpose but has severe shortcomings
by bicycult on 2019/09/02 14:11
The app allows you to perform the very basic function of buying tickets but botches everything else about the experience. The app is slow to start and when it finally boots up it plays an unnecessary loading video that not only delays the use of the app, it interrupts any audio you were already listening to. Once you’ve purchased tickets it’s really easy to transfer them to your Wallet. The problem arises when you try to share your Wallet passes with friends. It appears Ticketmaster has disabled the native sharing feature and forces you to transfer the tickets inside their app. The only explanation for this behavior is Ticketmaster wants to harvest your contacts and connections with other people so it can sell your data to marketers.
Be careful when there’s an error to purchases
by Kou_Loonies on 2019/04/11 00:31
I was trying to buy two tickets to a comedy show. As I put in my card information and tried to submit my purchase, it said there was an error and told me to try again. So I went back and tried it again. The second time after submitting my purchase for the 2 tickets, it went through successfully. A few days later, I found out I was charged two different transactions for my 2 tickets, when I went to the app to check, it showed me having 4 tickets. So I found out I was charged for 4 tickets when I only submitted to buying 2. I contacted their representative through their online chat and the rep just told me it’s a no refund ticket and left. So now I’m left with 2 extra ticket they charged me for because there was a glitch or error to their system.. worst experience I’ve had..
THEYRE CROOKS.
by H_A_N_N_N_A_H on 2019/11/08 15:00
Many of us are now forced to use Ticket Master for a lot of our usual events. They have bought heavily into that mentality that we rely on them, and then smack us in the face with gigantic fees. Ticket Master also owns several smaller ticket sale sights, where commonly they will purchase THEIR OWN TICKETS from the Ticket Master sight and resell them on another sight as “anonymous patrons” for MORE THAN TWICE THE PRICE. I was buying concert tickets for a band (that there was no way it was going to sell out in less than a day) and I refreshed it the SECOND they went on sale, and it said they were sold out. Head over to check the other websites Ticket Master owns, and every single ticket is listed on there for $60 more than the original price, along with a $20 fee for each ticket. Was still forced to purchase because they’re gaining such a monopoly in the music industry. Grrrrr.
Captcha
by JakeMcS on 2019/10/30 14:39
I tried multiple times to buy my tickets through the Ticketmaster website using my home computer but every time I got the “pardon the interruption - adding captcha” notice and it NEVER WENT AWAY. I left my computer running for over an hour and it never loaded. Why are your systems so inept? For the service fees charged - your software system should be able to load the “captcha” software within seconds. Such a huge hassle to your customers who are trying to purchase tickets. I was only trying to purchase two tickets - not buying a large quantity for potential resale market. Again - a huge hassle to deal with your website. And - no customer service number to call and speak with a human about it. The only number shown is if you have an existing order - which I don’t have because of the captcha message.
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