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SpotHero: #1 Rated Parking App
Description
Park smarter with the SpotHero iPhone app. SpotHero helps you get everywhere, easier by making it fast and convenient to find and reserve parking in major cities. Plus, when you book your parking spot in advance, you can save up to 50%. SpotHero gives you access to thousands of garages, lots, and valets nationwide. Whether you’re commuting to work, heading to the airport, or exploring your city, we have a parking spot near you. Use the spothero parking app to reserve parking in New York City, Los Angeles, Chicago, Atlanta, Austin, Baltimore, Boston, Dallas, Denver, Detroit, Houston, Indianapolis, Milwaukee, Minneapolis, Miami, New Orleans, Newark, Oakland, Philadelphia, Sacramento, San Diego, San Francisco, Seattle, St. Louis, and Washington, D.C. How does it work? It’s easy. Just look, book, and park! 1. Look: Enter the dates and times you need parking. Then compare parking garages and rates near your destination. 2. Book: Pre-pay to reserve your spot. 3. Park: Follow the directions on your parking pass to your selected garage, park your car, and go! Parking for work? Create a business profile to separate business and personal parking expenses, then automatically send receipts to Concur, Expensify, Certify or Chrome River. Have a commuter benefits card? Use pre-tax dollars to pay for daily parking near your work. Need to book monthly parking? Tap the Monthly Parking tab on the search screen to get started and simplify your commute. Have a question? Call us at 312-566-7768 or email support@spothero.com. Our Customer Heroes are standing by ready to help every day from 6 a.m. – 11 p.m. CT. Find us at: SpotHero.com: http://spothero.com Facebook: http://facebook.com/spothero Twitter: http://twitter.com/spothero
Always convenient and saves money
by Love2Serve on 2019/12/10 22:01
I love to use Spot Hero because I have the convenience on knowing I have great parking as described for my event and don’t get overcharged. Great App!!
Effortless and easy
by CapturedByLizzy on 2019/12/10 03:10
Found this app online in my search for parking in Chicago near the United Center. Spot Hero is fantastic. Found parking with enough information like vehicle restrictions, (in parking garages some SUVS are not allowed due to Hight limits) , In /Out allowance etc. Were greeted by attendants at the lot who verified my parking via the app and BOOM, we were directed to a spot. Cheaper than trying to find parking on game day. LOVE it!!
Great prices and clear instruction
by margylangsted on 2019/12/09 15:51
It reduces parking stress when I go downtown
Just love it.
by denysrudakov on 2019/12/08 14:59
Easy , simple and very useful.
Great spots around chi
by E7B on 2019/12/08 03:55
Always get a rated. Garage otherwise perfect
Bad deal
by roger sell on 2019/12/08 02:00
I just paid Spothero $20 for a spot that would’ve cost $6. I’ll never use this app again.
Dependable, great service.
by Audrey Rosenbaum on 2019/12/07 21:06
SpotHero is my go to when I need parking.
Complete frustration
by wantedthisapptowork on 2019/12/07 16:39
I’ve used Spot Hero twice and I’ve had issues both times. The first time I booked a garage in downtown Seattle and when I arrived 2 minutes early to my 6pm reservation, it would not allow me to enter using the app so I had to get a garage ticket to enter. Luckily I was able to exit by scanning the app and didn’t have to pay. No harm no foul. Assuming this was a one off experience I decided to use the app again for a lot downtown several weeks later. I booked my spot, followed the instructions, arrived at the appropriate time and when I returned to my car I had received a ticket from the lot. Confused, I called Spot Hero immediately and told them the situation and they asked for me to take a picture of the ticket and email it to them so they can confirm I parked at the correct lot and try to find out what happened. I send them the picture and I get an email the next day saying they can not get my ticket voided because I didn’t have my Spot Hero ticket visible on my dashboard....it’s an app. The instructions clearly stated that if an attendant was not available to give me a dashboard ticket (they weren’t) that the lot monitors by license plates, so I assumed I was good since I did enter my car info into the app. I called Spot Hero customer service again to let them know that I followed the parking instructions exactly as their app described and that I wasn’t going to accept their initial response. After sitting on hold for nearly an hour while the call rep tried to figure out what was going on, we finally came to a resolution on me having to pay the $70 ticket I received and wait 6-8 weeks to receive a reimbursement from Spot Hero via the mail. They have no official confirmation about this agreement so I asked the call rep to follow up with an email so I had it in writing somewhere. I’m still not confident I’ll be receiving my reimbursement after reading the other 1 star reviews. It’s clear this app still has some glitches to work out in terms of partnering with garages/lots. I won’t be using this app again and warn anyone who plans to.
Fake prices in Spot Hero
by jr19652019 on 2019/12/07 00:25
I hate this app. It shows you one price but you end up paying more. I parked a minivan and my quote was $99 but when i went to pick up the van tha garage charged me another $45 because the car was “oversized.” This extra fee is buried in the fine print in the app. I could have parked for less without SpotHero. Don’t use it.
One issue.
by DJ/cape Coral on 2019/12/06 17:21
SpotHero is generally excellent. However, twice we have found there was no space available after we had already paid for parking in NYC. Now we pull in and ask if there’s space, and when there is, we book it right then and there on SpotHero.
Some glitches but overall it’s great
by Nemo Minaj on 2019/12/06 05:47
THERE SHOULD BE A CUSTOMER REWARDS PROGRAM!!! The app seems to ask me over and over again to rate the spots I booked, even after I have already rated them. Otherwise it’s a fine app to use for finding deals on parking. The promo codes are wonderful
To good to be true!
by chicagomom00000 on 2019/12/05 19:07
Best. App. Ever.
Beaware!!
by Kun Rim on 2019/12/03 22:17
I wish I could give zero star. I made appointment thru SpotHero and paid $18 already; however the garage doesn’t have parking ticket but security cam systems and couldn’t be able to prove I already paid thru SpotHero. I should paid $25 more to got out from the garage. FYI, the garage was at Atlanta 196 Ted Turner Dr NW Atlanta, GA 30303
Brutal customer service
by pm24-2019 on 2019/12/03 16:23
Paid Spothero $10 to park in an unmonitored lot that I could have parked in for $5 had I not used the App. Disclosures were inadequate and I had no idea what I was purchasing. With no one monitoring the lot there was no way they could have guaranteed me a spot had that lot been full. To make sure my car didn’t get towed I also purchased the $5 ticket and SpotHero has refused to reimburse my $10 fee. Customer service takes no accountability for a very poor customer experience and has been accusatory and rude with poor reading comprehension. They are demanding I provide the $5 receipt and are unwilling to reimburse the $10 fee. For such a small amount of money I expected them to make my life easier, not make this experience more painful over a measly $5. This is the second issue I’ve had in a month. I am deleting the app and switching to Parkwhiz.
Review
by mjc1959 on 2019/12/03 15:20
Very convenient, I like the parking spots they’re recommending to you .
I love Spot Hero
by Tips918 on 2019/12/02 18:00
I use it to pay for parking ahead of time when I’m running in races. Well the last race I was in the garage was closed off before the start of my race and I had to park in another garage. I only expected to get my money back from the first garage. Not only did I get my money back, they gave me a credit for the difference in pricing. ($18) to use another time, because of the inconvenience. Great customer service Spot Hero and it wasn’t even you’re fault!!!
The app doesn’t work!
by Prometheus1492 on 2019/12/02 14:24
I reserved a parking spot on Spot Hero in downtown Chicago and used the the Waze app link on their dashboard and came to the exact parking address shown in the app but the gate didn’t open and I was charged for a parking lot that I couldn’t use.
Helpful
by Nk328 on 2019/11/30 22:48
Always great in a bind
Beware the new scam
by Andrewj70 on 2019/11/30 03:44
I have used it about 30 times for parking and almost always its good. Now the game is they are scheming with garages to scam extra payment or you are stuck and can’t leave the garage They said I showed up a few minutes early-added $8 for those few minutes-even though i was well under the total time. The total price was $14 for 6 hrs so $8 for a few minutes early is totally unreasonable -i talked to the garage and they said if I was 30 seconds early it would be the same thing. And you don't find out until you leave. At that rate I could have rolled in and paid the retail rates on the sign and been better off! So be very careful-show up later by 5-10 minutes and id leave at least 15 mins early. Its milk the customer time now-its a game to claw back some cash.
Such great parking
by jkb54 on 2019/11/30 00:08
Wow!!! Really really nice parking
Great App and an even better support team!
by Tauseef Syed on 2019/11/29 14:52
We use this app when traveling, especially to new locations (mostly on the east coast). This app is great to find a safe parking spot, and most likely at a cost effective rate. Features we love: user reviews, well explained parking features, ample interior and exterior pictures. Hassle free experience. Recently we travelled to NYC. Unfortunately due to traffic blockages our parking garage was cordoned off. We ended up paying double the amount to park at a different garage. Post event and one simple conversation later, we were reimbursed for the initial booking and the credit for extra expense was issued as well. Overall a hassle free experience!
Scammed on monthly parking
by tasha8989 on 2019/11/27 18:44
I was using spothero for daily parking for a while and found a parking lot near my office and decided to change to monthly parking. It was in the middle of the month of November and I paid for a month through SpotHero. I come to find out that the full month I paid for goes from Nov 1-30, not from the date I paid and starting parking (Nov 19). I contacted the parking lot staff and they said they needed notification from SpotHero of when I started parking. I contacted SpotHero customer support, explained my situation and they replied saying that lot only starts monthly parking on the 1st of the month. I checked back on the receipt I received from sporthero and it clearly says I started parking on Nov 19. I’m arguing for a refund, but this is such a waste of time and energy, I urge you to avoid this app and use one of the many other options out there.
overcharged, rip off, scam
by Verry hard on 2019/11/25 16:20
They charged more than the actual fee at the lot, just come there and you see better rate
Upsetting in smaller city
by CMasaki on 2019/11/25 00:08
Excessively expensive for a city the size of Madison WI.
Best parking app!
by Ted E. Bare on 2019/11/24 23:25
This is the easiest parking app to use! Not that I need to use it often, but to me, scheduling/planning parking in Downtown Chicago can be quite stressful. Not any longer with this app! Thank you!!! It lists all the info I need to make my decision much easier, especially height restrictions!
Good app, but bad deals
by Lt. Dave on 2019/11/24 21:26
I’ve used this app a few times, for two reasons. One, to take the guesswork out of finding a spot in Minneapolis and two, to get a deal on parking. While the app succeeds on the first front, each time I have used this app I have paid more than I would have if I just rolled in on my own. For instance, I paid $28 to park in a ramp overnight this weekend, when I left the advertised rate was $22. If you are just using the app to have a spot in mind when arriving to your destination, it’s a good app. If you think you will get a good deal because you used the app, you might be disappointed. I will probably skip using this app from now on until they figure out how to get the prices at least even with the normal rate, if lot a little lower.
Allowed over booking, not informed
by TheAnji on 2019/11/24 19:46
If no Spot hero, would have plan Marathon weekend better. Only 20 spots available in a parking, but might have sold to over 2000 people. Deleted the app immediately. Never book thru it again.
Love the app
by OpinionHonestly on 2019/11/24 15:29
Love that the app allows me to save money daily and select multiple days. I wish they would change the app so that upcoming only shows reservations in the future and not previously used or not used reservations. Scrolling down is a headache.
UNFILTERED CROOKS!!
by Anastsia Zhe on 2019/11/23 04:59
I don’t have a problem with this app, it's actually really helpful, I recommend it. But there was this ”Vallet Garage” at West 88th Street in New York, Manhattan. They are CRIMINALS. Right when me and my family parked we clearly said we will be back at 11:00 PM, walking back there AT 11:00 PM, we had to pay extra because they remarked that we said we will be back at 10:30 PM. They made that up just so we could pay extra. And our other car that was using that garage as well that’s was put on 11:00 PM. We showed proof. But they still wanted extra from us. We paid the extra, telling them we will call the police. They were laughing about it, talking crap about us in a different language, couldn’t understand a word either. WORST SERVICE EVER! We request you to cut them out of this app and on google maps.
Two very frustrating experiences
by Ivanpres on 2019/11/23 04:05
I like Spot Hero, but my last 2 experiences buying a parking pass have been very frustrating. First one I paid for the parking pass, once I got there they inform me the parking is full, to which I reply I have a parking pass already paid. They’re response: I doesn’t matter, the lot is full, you need to find somewhere else to park. Second experience, park at the place I paid for, when I’m leaving I informed them that I have a Spot Hero parking pass, they told me they haven’t work with spot hero or any prepaid parking pass for 2 years. I confirmed this is the right place, the managing company is still the same... and still I had to pay for the parking ticket to be able to get out... getting both refunds from Spot Hero was quick and easy, but I don’t use Spot Hero because of how good they’re refund system is, I use it because I don’t want to be strolling around trying to find a parking spot, I want to compare prices and choose one I so that I can just go straight to it and expect to have that spot guaranteed as I prepaid for it.
GPS information not accurate
by Dansa321 on 2019/11/22 15:56
Booked a spot that was SUPPOSED to be less than 200 feet from restaurant. Ended up being closer to four blocks. Never again
Worst service EVER
by "Mr. Fast" on 2019/11/21 17:54
If you like getting your car booted after paying for a parking spot please use this app. Hours were spent waiting for the boots to be removed, $70 removal fees, and then also told by the garage to pay them to park ($50) or my car would soon be booted again. This does not include the $15-$20 spent on spot hero parking space for the day. Long story short I came back to my car and found two wheels booted. Because I paid for a spot the spot hero support team told me I would be refunded.... well two months later, a long email chain later (I followed up over six times to receive an answer then had to call in (another hour on the phone) just to get to a resolution) they will not be refunding me. Primarily due to the reason that I did not let the valet workers park my car.... there was no valet stand and if you are like me you don’t like other people driving your car in the first place. It is a shame because I spend hundreds of dollars parking downtown each month- you think a large company would be kind (or smart?) enough to refund my $70 booting fee as they make that in profit off of me in a week or less. Now I will gladly pay double for parking just in hopes these thief’s go out of business. It’s not even about the money- it’s the point. If I could give a negative star rating I would. No one I know will ever use this app ever.
Parking Ease
by HSF Chef on 2019/11/21 13:39
Spot Hero Rocks!!!!! Easy to finding parking and app is a great way to book a parking spot!!!!!
Critical oversight and customer protection and vendor policies/protocols needed
by perimola1 on 2019/11/21 12:21
I have been using this app for almost a year mostly for business related travel and ocassional personal needs mostly in New York City. At first the participating garages on the app were pretty consistent and the price shown on the app (based on car type, etc) would be what they would charge. It was great! However in the recent 4-8 weeks I have noticed a major change how participating garages are using the app with many of thr bait and switch tactics that the industry is known for in New York City and the app is either intentionally not controlling for these or the garage owners have learned the loopholes of the app. Some of these loopholes or weaknesses in the app that are allowinf for this are: 1) The app is not consistently applying the car details (stored in the app) to provide appropriate parking rates. The map and total will show the basic car parking rate for all available garages and maintain that even in the first stages of the check out process, sometimes even after payment. There will just be a short line of a notice at the bottom of the reservation that the garage “may” charge an “oversize” fee depending on size and length of the car. This should be a feature of the app where it matches the car details with the rates and policies of the garage under consideration. But this is very inconsistent across garages and not having this accurately built into the price calculation leaves the customer open for manupulation on the spot because garages then point to new policies or the “real” rates that “may not be accurate” on the app or “new rates” posted on the walls of the garages but not “updated” on the app. 2) The app leaves it as optional for garages to allow for online extension, and there are no clear extension rates,etc. and there is no way to see that policy for the different garages when making the reservation. What many garages do now is that they just deactivate the option on the app and require that you call the garage directly. At that point you are at the mercy of the garage policies and retail rates. 3) customer service is not at par to address these situations. I’ve tried calling a few of the times when some of these things have happened to me and I had time to call but the wait is long and usually operators havr said that the app or spothero cannot intervene on the other applicable policies/rates that each of the different garages may have. I like the app and hope this gets improved urgently otherwise I will go back to making reservations directly with garages where I know they don’t use these predatory tactics.
Read the disclosures very closely!!!
by karrot68 on 2019/11/21 03:59
Read
Randolph street garage
by digicost on 2019/11/21 02:46
Encountered problem with scanner but great customer service assisted me.
Ms Petrosky
by Little Birdie101 on 2019/11/19 20:16
I like the app very much but I wish I could input accurate times as opposed the either on the hour or 1/2 hour. I sometimes enter garage in between those times.
Spot on
by Ohfingers on 2019/11/19 19:45
Always helpful, best app on my phone
Must be reserved before you go
by Dentist 11111 on 2019/11/19 18:46
Must be reserved before you go. Otherwise you pay 2 or 3 times more than you see on app. It doesn’t work if you simply want to see rates and choose what do you need at real time. It’s not going to show you real time price. Be careful.
Great app, TERRIBLE CUSTOMER SERVICE
by kiwiwitt on 2019/11/19 01:59
Looked like one large lot, reviewed address and signage meticulously. Got a ticket anyway. Spot Hero insisted that I was solely at fault and wouldn’t reimburse any part of the $65 for the ticket. Yuck.
Scam, received a citation
by Roadgecko352 on 2019/11/18 09:57
I paid for parking. I reviewed all of the directions multiple times. I checked that I followed all the rules exactly. I still revived a citation for unpaid parking. Would NOT recommend.
Bad
by jonas<333!!! on 2019/11/16 23:28
The parking lot was full. I was like, this is full I can’t park here. It sucked.
It didn’t work for me
by --GYT-- on 2019/11/14 02:37
I had a bad experience with SpotHero. I’ve booked a garage spot in Boston and I’ve paid in advance in the app. When I left the garage, my voucher did not go through. The “help” button didn’t work also. I had no option other than paying again on site in order to exit the garage. I’ve been trying to get reimbursed, and this is equally disappointing. I don’t recommend this service.
Be Careful with this app
by em2562 on 2019/11/09 23:01
I was visiting NYC this past weekend and I entered a garage that I had paid in advance for. I arrived five minutes prior to my reservation. I was ASSURED by the attendant at the garage that this was completely fine and I wouldn’t be charged additional fees. Fast forward to when I was leaving the garage, I left two hours before my reservation ended. When he printed the ticket I was charged for an extra FULL day of parking. I was told by the attendant that this “happens all the time with SpotHero” and that I should reach out to them to get a full refund. Well I reached out to their customer service and they apologized and gave me a $5 credit. Not even close to covering the extra day I was charged. SpotHero clearly does not communicate with the garages they work with and did nothing to help my situation. Thanks for the $5 credit SpotHero, I will not be reserving with you in the future.
Fraud review
by LeoLeiGao on 2019/11/09 08:45
I reserved a parking lot for my show based on its rating in the app. However, I drove there and the parking lot told me that they did not keep space for me, which made me late for 10 mins. Afterward, I checked the rating of the parking lot in google. It is only 1.9, but this app is 4. It makes me believe that the rating is fraud.
Bad experience
by Wesbalz on 2019/11/08 20:55
I’ve used spot hero for few years but unfortunately I am having more problems with them and especially costumer service. They bucked me in the parking lot which was under construction and it took me 45 min with rude Octavia to get my money back. I am looking for a new app, I guess they are so popular that they will not miss losing me as a client and it showed in their costumer service. Fortunately there are more choices around
Spot
by Addison 17 on 2019/11/08 12:13
I love spot Hero it’s the best
Beware before you book parking here
by GCDDSB on 2019/11/06 17:55
I booked two nights of parking for 32$ per night. They were “upgraded” to all day parking because it hit the charge cap of the garage. Yet the first night I found out the price should be 22$ instead of 32$. I contacted them the next day and they told me they cannot refund me for the first night but I can pay by myself for the second day and upload the receipt for a refund for the second night. I did so and the price es actually 12$! The manager told me since I exit after 11pm I got another 10$discount! So I contacted them again for a refund of the first night — they were charging me $32 for a $12 parking! However they refused to do so and issued me some useless coupon to lure me to use it again. Never. You robbed me $20! I will never use it ever again BTW I was not able to use the “reserve” spots in the garage. So god knows how they can guarantee a spot for you!
Job eliminator
by bill touch on 2019/11/06 02:43
Made the mistake of showing up a few minutes early for a scheduled time. Didn’t realize I was early. It was an empty lot. Had to pay again full price when I left. Thanks spit hero. I got to pay double. Think I am going to take a pass on this.
Great app
by Shag1602 on 2019/11/04 01:33
I’ve saved so much money parking around DC with this app. Easy to use. The garages that are on this app usually have detailed instructions and information that is helpful when locating/entering/exiting. I’ve never had an issue even though I have parked in some really full garages on busy weekends where there are lots of people and/or a big event. My ONLY request is that I wish there was a way to “star” or save your favorite parking locations/garages to easily find them to book again. Even after I created an account I could not find a way to do this. Thanks!
Easy parking
by shahrim123 on 2019/11/03 23:55
Parking is always available once reserved. SpotHero also posts instructions for each individual reservation in case we need to print out a copy or we’re going to be scanning in. Cost is cheap and parking spots are available almost everywhere.
Overcharged
by Stephen Ruff on 2019/11/02 16:23
Charged $50 rather than a posted $24 - even after showing screenshot a refund was not granted.
Best Parking App
by Terrybug13 on 2019/11/02 12:37
What a huge find. Easy to use and the amount of savings is incredible. Cheaper than taking the train.
???
by urco07 on 2019/11/01 16:31
No monthly parking available in Brooklyn? Or anywhere in NYC??? Whats the point of this app then? Where is the monthly parking listing. Uninstalling right away 👎
Theranos of parking
by mrgcohen on 2019/10/31 17:19
They have great customer service, unfortunately that’s all that seems to work. Monthly I get a call that my card is declined in error. Also everyday the app fails to let me in and out of the garage. I’d recommend another parking service.
Fullmercityguru
by agf2199 on 2019/10/28 16:00
App is great! One problem I had was finding the parking garage because they had an incorrect address transposition when using Apple maps to navigate. It took us a whole 30 extra mins to find the place, cutting into the parking time I had already prepaid for. We drove around and around and couldn’t find 415 S Financial St Chicago, IL. We found a “425” and double checked our apple maps and it said 415. Then I checked my parking pass. It said 425. So we did end up getting parked at the right place. But 30 minutes or so late. That frustrated me. So I experimented using Google maps to navigate from the Spot who app. It was a longitude latitude drop pin right in the middle of the garage. The entrance of was of course not smack in the middle of the garage. 415 s financial isn’t even a PO address in Chicago. But 425. Poor app development when transposing you to Google or Apple maps. If you have Waze, this does work.
Best parking app, best hot deals!
by Luka Aurel on 2019/10/27 14:00
Best app to find parking , and best price on market!
Quite satisfied
by Nathan Losman on 2019/10/26 16:37
I was recently at an event in NYC. Via Spot Hero I parked close to the venue. My parking fee was $22 less via spot hero as compared to a regular drive in customer. I’d say that’s a solid savings
Good app
by Jugnit on 2019/10/26 13:11
Great app. Spot was not reserved though, so leave yourself time to find one. You have to find an “unreserved” spot is this takes some time.
What a joke.....
by brianradioguy on 2019/10/26 02:14
Used this one time last weekend to get a parking spot in Dallas. $65 bucks. Get to the parking lot and there are two spaces to use, already both taken. I call the number and get a rep that wants me to get out of my car and take the tag numbers of the vehicles in the spaces, while people are still in the vehicles chugging beers. I paid you for the space, that’s not my job. Then I’m told, more tickets were sold than spaces. Wow! How did you figure that one out? The only other available space is over 5 miles away. Give me my refund and and I’ll never use your service again.
Easy
by a maynard on 2019/10/25 03:59
So easy to use and I’m able to find great rates and spots!
Cited for a legitimate reservation!
by Another Reluctant user on 2019/10/24 03:31
Was given a parking ticket in a lot where I had a valid reservation, correct license plate on the car, and followed Spot Hero parking instructions. Have contacted support twice with no response. Like another user noted, the app itself appears to work (although it would be useful to know that I didn’t need to park in a lot as there was ample street parking), however if the business doesn’t deliver on the service purchased, then this is fraud.
Best customer service for an app
by fIyguy on 2019/10/23 17:34
I never write reviews but I wanted to take time to write one because of the excellent customer service I received from spot hero. When I had to cancel a reservation even though it was after the time it started they did it as a one time courtesy no questions asked. Because of previous experiences with app support services I expected to have to fight for my money back but they were so nice and helpful and quick little to no wait time at all. Thank you spot hero you have a lifelong customer
Excellent Customer Service
by RickeyBobby412 on 2019/10/22 23:25
Had an issue that was super frustrating but they helped me out and solved the issue. Will definitely keep using the app. Thanks!
Terrible in San Francisco
by Karyn Ezell on 2019/10/22 21:50
I’ve used this app twice for parking in San Francisco. Both times, when I arrived there was no parking available in my paid, reserved parking lot. The app works fine, but there is no communication between the app and the parking lot management. I’m deleting the app.
Fraudulent App
by kunal1974 on 2019/10/20 14:11
Please beware of this app. Very fraudulent. Takes your money. Garage says they are full and you can’t cancel the reservation after the time it starts and spothero services isn’t 24 hours a day. Garage asks for their full rate and won’t honor spothero. Takes a call and money ain’t refunded immediately. About 5-7 days. Is this kind of app Apple wants? Gives you a 10 dollar credit to use their app again, instead of the difference unless you give them your bank statement!! They don’t realIe most garages are cash only. Fraud!
Doesn’t Work
by Tfish30735 on 2019/10/19 20:02
Reserved a spot 6 weeks ago and when I arrived to the lot is was full. Buyer beware does not work.
Great service
by nag1203 on 2019/10/19 17:57
Best parking service
Never using this app again...
by thisorthewapakalypse on 2019/10/19 17:22
Considered myself a loyal SpotHero user until I had to actually interact with their “customer service.” Had a terrible experience yesterday, QR code would not work at reserved facility, nearly missed our dinner reservation and ended up paying more for parking than we should have NOT through SpotHero. Will NEVER use this company again after their awful customer service rep continually spoke over me and sent us on a wild goose chase for another parking garage that was closed off. Then he ended up hanging up on us without even saying goodbye. DONE.
Excellent Customer Service Quick Resolution
by conmenace on 2019/10/18 03:51
Denied entrance even though we prepaid for a guaranteed spot. We had a hardcopy of our reservation but the attendant said the Iot was full. I sent a complaint that night (Sunday) to parking panda with all the details. They replied within 24 hours, apologized, explained what to do if this should happen again, and refunded the total cost of parking. Will definitely continue to use SpotHero/Parking Panda.
Don’t do it.
by Higgs Boson on 2019/10/17 21:35
If you are looking for parking, look elsewhere. True story: SpotHero sold me a monthly spot (&gt;$200), in a facility I couldn’t find, run by a company that apparently doesn’t exist. I called SpotHero multiple times over the course of a couple weeks. Each time they told me they would look into it and call me back. They never did. I asked for a refund, they said they would have to, you guessed it, call me back…again. I tried to work with them, but now the matter of the payment made for services not rendered is between Visa and SpotHero. Can’t caution against using this app/service enough.
Great app
by A1495Ö on 2019/10/15 15:54
Works perfect. You can save up to %70 seriously.
Excellent Customer Service
by Moomers Mama on 2019/10/15 01:28
We experienced an overbooked lot when we arrived in Chicago. SpotHero answered our call right away and rebooked us at another location that was closer to our destination. The added cost was taken care of by SpotHero. The representative was very friendly and stayed with us until we had the code and were sure of the directions. This ended up being a very good experience and made me a loyal customer!
Parking in Boston
by ALaffan on 2019/10/14 13:26
Never fails! In and out like always and not a bad walk to the garden for eevnts
Give my money back
by Noodle banana on 2019/10/14 01:47
We bought tickets before the game and we went to the spot and the lot was closed. They sold our spots even though we paid for it. So if u see this spot hero, you owe us money
Issues
by keenany on 2019/10/13 18:09
Hard to scan at entrances to parking
Greatest app ever
by Seljuk 2287 on 2019/10/12 16:15
Very convenient and great money saver!!!! Thank you!!!!
Caveat Emptor
by v_ac on 2019/10/12 03:19
i downloaded this app after reading about a great parking deal during Fleet Week this weekend in san francisco. i paid my “great deal” parking fee and got a receipt w clear instructions when i get to the garage. got to the garage in SF (named after the most populous city in AK) and even asked the staff before i went in about the procedure if i already have a paid parking fee loaded on my app. i was told that before getting out, to show my ticket stub and my paid fee on the app, to the booth operator and everything will be hunky dory at the end of my stay at the garage, the booth operators told me they won’t honor the fee i already paid and that i have to contact Spothero. this was after i asked before i entered the garage about the procedure for payment with the Spothero app. so either Spothero or the garage or both are scamming me. either way, I AM OUT AN EXTRA $50, thanks to the Spothero app.
Basic features within the app don’t work
by The moody foody on 2019/10/11 22:00
-The Facebook login did not work within the sign up or sign in, resulting in a loop. I had to sign up with the email sign up manually rather than using Facebook. -Scrolling the end parking time to midnight causes the time to sporadically jump to 5:30 rather than increment the day to the following day. Form validation can be improved -I had a promo code for $7 for the first time use, but the promo code would not apply to the $6 parking I was attempting to use, I had to park in a place that was $8.01 or more for the promo code to work. The app has a nice look and feel, but my first time experience was not great and some Dev work can be improved.
App is unreliable
by CaliChick00 on 2019/10/10 20:28
I drove 45 minutes for a meeting and I parked at the reserved parking location only to be told they didn’t honor Spot Hero. The parking attendant demanded I pay $10 in cash or my vehicle would be towed. I’m glad I walked up to the parking attendant or else I would not have known. I called Spot Hero and the support agent told me I had to pay and reserve a new spot and hung up on me. I called back and demanded they find me a reliable place to park for the same amount or less. I definitely will not be using this app again DELETE. The app is unreliable and customer service could care less. They still have that location listed on their app.
Best Parking App
by LaLupe2 on 2019/10/10 17:51
I never take time to write reviews but this app has the best customer service ever! I had a little trouble finding the exact location and you can call them and they will direct you. Whenever I need to go to the city I can always count on Spot Hero to find me a parking place nearby. This app ROCKS! Use it.
The best parking app
by @Covaniaw on 2019/10/10 15:09
I love the idea of picking a park before I get to my location. It saves times and saves me money. Best of both worlds. Very user friendly and the even send discounts via emails
Thanks, SpotHero!!
by Gram1315 on 2019/10/10 03:16
I reserved a spot last week in a facility in San Francisco for the Fleet Week events now underway. SpotHero emailed me today to let me know the facility cancelled my reservation (Gee, thanks). I called SpotHero to see what my options were and, sure enough, the gal that helped me was able to find alternative parking and in a better location!! Great customer service and, again thanks to them for all their help!
Becky11111
by beckydooda on 2019/10/09 18:26
SCAM!!!! DO NOT USE. Look at Facebook reviews.... your car will end up towed
Not a good experience
by trillit on 2019/10/08 15:22
Two cards that work with everything else denied and good luck getting customer service on the phone.
Chicago
by amqm4u on 2019/10/08 02:54
Great experience
Great app
by sk-mark on 2019/10/07 02:21
Spot on with finding affordable parking.. we spent $80 in chicago for parking .. but with this app next day we ended up spending $10.. great app
Great Customer Service
by TH3 PRODUCT on 2019/10/06 13:35
I rarely ever write reviews. But honestly, this app is really good. I&#39;ve saved a lot money by using this app, and whenever I have problems the costumer service is always helpful and very friendly. Last night I was having a tough time getting into a garage. But my plans canceled so I decided to head home. I called customer service after I exited the garage... They felt so bad for my bad experience that they reimbursed me how much I paid for the ticket ($15) and added $5 to my SpotHero credits. They were so friendly, and I honestly have never had a bad experience talking to SpotHero customer service so thank guys! (By the way this was a summary of what was a hour long ordeal).
Inaccurate parking information and lousy customer service
by Symbiosis Creative on 2019/10/04 21:06
The app took me to a valet lot that was a construction site. No parking lot or parking attendant. Customer service representative was rude and unprofessional. This is probably the last time I would use the app.
The “OG” Chicago Parking App!
by Robby Poison on 2019/10/04 14:10
This is the best parking app for quick finds &amp; great deals in Chicago hands down. Been my go-to for 5+ years!
Love this app!
by rebs2019 on 2019/10/04 04:17
This is such a convenient way to find parking in NYC. Takes the stress out of the process, it’s easy to use and offers great options! Love this app!
2 out of 2 times prepaid for parking spot ..but zero space
by mmh2019rev on 2019/10/01 22:41
I have tried this app twice and struck out. You have to pay in advance and get a voucher. When I arrived at the garage they were sold out and I had to find a new garage to park at significantly higher cost. Whilst they refunded my original fee, they did not wipe out the difference in getting a new spot (via their app) nor appreciate the severe inconvenience of finding another place, located elsewhere in a busy city and the additional cost. I would not recommend this service to others
Used their spot, got a ticket, they ignored me
by Gbean32 on 2019/09/30 13:17
We reserved 2 spots with SpotHero like we have many times before. Got to the lot, parked and when we came back we had tickets on our vehicles. I emailed customer support and told them what happened. They asked me to provide a copy of the tickets and I did. I the. Received an email saying the tickets had been resolved and there was no issue. About 3 months later we get noticed from and attorney that we need to pay the fines from the tickets that were “taken care of”. I reached out to customer support again and was told that shouldn’t have happened, that my case had been escalated to a manager who would be in contact shortly and was asked to forward all of the information from the attorney. I forwarded everything and awaited a response or contact from the manager. That was the last communication I received from SpotHero. I sent several follow up emails and none of them were ever answered. I never received a phone call from the manager, and ended up paying over $120 in fines and fees for the tickets that SpotHero was supposed to have taken care of. They completely blew me off and had no interest or intention on helping me. Beware that even if you park in the right spot and the operators make a mistake and ticket you, you’re not going to be helped in any way.
Great resource for awesome parking deals
by Sleepy 1 2 3 on 2019/09/30 03:19
Love it!
Ridiculously Easy and Helpful
by Orange Rhyming Dictionary on 2019/09/29 19:34
I don’t remember how I discovered this app but it’s absurdly easy to use. I use it a ton and love it.
Unreliable
by Bridget316 on 2019/09/29 17:36
My parking pass did not work and I was stuck in a parking deck. I was told by Spot Hero customer support I would have to pay out of pocket and wait for them to process a refund. I’ve been going back and forth with SH for over 2 weeks and have yet to get my refund.
Great Deals + Excellent Service = Happy Customer
by 1Mom4Monsters on 2019/09/28 16:32
I’ve used Spot Hero for a few years by now. Have always found great deals in NYC. Last night, it was my first time using it at Philadelphia Airpot... My flight to Atlanta was cancelled at 1am after it was postponed four times between 7pm and midnight, and I missed a wedding. Imagine my frustration, disappointments and exhaustion when I remembered I had purchased a parking spot for two days even though I only parked there for four hours or so. I reached out to Customer Service. They explained that they couldn’t make the partial adjustments on my bill as requested, because the best (and only) way to change the reservation is to do it on the app or the website. Instead, they decided to refund me the entire amount AND give me a $5 credit for my next trip. As disappointing as it was to have missed a wedding, Spot Hero has made my day a lot better.
Stole my money!!
by YAHSS56 on 2019/09/27 15:23
Charged me to park but then I had to pay when I got there anyway because there was no where to scan my ticket! Ridiculous!!!
Lot was misrepresented
by nerdninja on 2019/09/24 02:48
I used this service for the first time today. I paid a premium for a valet only lot with on-site attendants. I was told to park myself, was parked in and no one was around when I left half way through the show. Complete bait and switch.
Best way to Park in the big city
by ee444 on 2018/07/10 10:15
I&#39;m in NYC this is THE BEST!!! I hate apps and websites the take forever to setup. This was smooth and easy. Worked first try. I&#39;ve used it close to 10 times now and trust it enough to pay in advance. It&#39;s great! I get better prices to park for 8-12 hours anywhere in NYC. I can see an outside picture of the parking lot and decide if I want to park my car there. If I do, I pay, and have a reservation so I have a spot when I get there. The biggest problem with NYC parking is getting there ontime. The &#39;Early bird special&#39; if you miss that your screwed. And most garages end that at 9-10am. This app solved that problem for me. I can get there whenever I want and am still paying $10-30 less each time. Update: you have to read the restrictions of the parking garage on the app. I’ve had a garage charge me the difference between the $21 I paid through this app to their regular price $65, because I came in AFTER their early bird special! Tricky and greedy. So here we have a great idea, AND it works!!!
Great tool but should allow rating parking spots
by bbaydu on 2019/04/16 15:21
It’s a great tool and saved me a lot of money in NY city. However, my first experience was horrible. On a beautiful day I booked my spot through the app. then an hour or so later pulled into the garage. Garage manager bluntly told me that they do not honor reservations because they can charge more to people who pull in without a reservation and because it’s a beautiful day they won’t have an issue selling out that day. And I should discuss for a refund with spot hero. Or I could pay the difference. It was a shocker. Didn’t know what to do. I depended on the app and it failed me at first use... It wasn’t really the app failing me in reality, which is why I continued to use it, but it was the parking garage management. But app doesn’t have any way to provide me any feedback or warning about places like that, so it’s partially responsible. Then I started checking the garages on google for reviews, before booking on the app. Yes, it’s painful but gives “some” peace of mind. A review option within the app would be greatly greatly useful. Lack of parking space feedback function is what’s taking one star away from my review.
Used their spot, got a ticket, they ignored me
by Gbean32 on 2019/09/30 13:17
We reserved 2 spots with SpotHero like we have many times before. Got to the lot, parked and when we came back we had tickets on our vehicles. I emailed customer support and told them what happened. They asked me to provide a copy of the tickets and I did. I the. Received an email saying the tickets had been resolved and there was no issue. About 3 months later we get noticed from and attorney that we need to pay the fines from the tickets that were “taken care of”. I reached out to customer support again and was told that shouldn’t have happened, that my case had been escalated to a manager who would be in contact shortly and was asked to forward all of the information from the attorney. I forwarded everything and awaited a response or contact from the manager. That was the last communication I received from SpotHero. I sent several follow up emails and none of them were ever answered. I never received a phone call from the manager, and ended up paying over $120 in fines and fees for the tickets that SpotHero was supposed to have taken care of. They completely blew me off and had no interest or intention on helping me. Beware that even if you park in the right spot and the operators make a mistake and ticket you, you’re not going to be helped in any way.
Terrible Service and App
by Emilyb1222229 on 2018/10/18 02:11
Visiting Chicago and wanted to go to Shedd Aquarium, but we were worried about Parking downtown. I searched for parking online and came across SpotHero. I was super excited and paid $17 for 6 hours of parking in a garage about a mile from the aquarium. We get there, and there are 0 spots available, not only are there no spots available, but the garage is so overbooked that there are 7 other cars who also booked on SpotHero looking for spots. Keep in mind this is a very small garage. So we all get boxed in at the end/top of the garage and cars are having to reverse down to try and turn around. When we finally got to the bottom we had to wait 10 minutes to get out as the gate wouldn’t open without a ticket and there wasn’t an attendant answering the phone. Now all of that isn’t the end of the world. I assumed that if I messaged SpotHero they would refund my card and no harm no foul. I was wrong. I messaged them immediately, they have since sent me several advertisement emails telling me how SpotHero “has my back”, but have yet to actually respond to my open ticket(it’s been a week). I filed a dispute with my credit card to have the charge removed. I will never use this app again and hope this review will help others avoid the same pitfall.
Awesome App and Customer Service
by kjtvtraveler on 2018/07/10 17:50
I cannot say enough good things about Spot Hero. Not only is the app easy to use, it takes the worry of the cost and accessibility of parking away. It makes the process so much smoother and more pleasant. I live outside NYC and have used it many times there but I have used it in other cities as well. Recently, the garage I had arranged for was inaccessible due to street closures. I was late for work and didn’t have time to call Spot Hero to make other arrangements so I just pulled into another garage and paid almost 3 times as much. I knew that if I called Spot Hero I would get my original payment refunded. When I finally had a chance to call, they refunded my original payment and when I provided a receipt, gave me a credit for the additional cost of the parking garage that I wound up using. Hard to find such good customer service these days and it has made me a loyal customer who will recommend them to anyone who will listen.
Great Deals + Excellent Service = Happy Customer
by 1Mom4Monsters on 2019/09/28 16:32
I’ve used Spot Hero for a few years by now. Have always found great deals in NYC. Last night, it was my first time using it at Philadelphia Airpot... My flight to Atlanta was cancelled at 1am after it was postponed four times between 7pm and midnight, and I missed a wedding. Imagine my frustration, disappointments and exhaustion when I remembered I had purchased a parking spot for two days even though I only parked there for four hours or so. I reached out to Customer Service. They explained that they couldn’t make the partial adjustments on my bill as requested, because the best (and only) way to change the reservation is to do it on the app or the website. Instead, they decided to refund me the entire amount AND give me a $5 credit for my next trip. As disappointing as it was to have missed a wedding, Spot Hero has made my day a lot better.
Terrible app
by PABrown91 on 2019/05/16 12:09
I used this dumpster fire of an app once to get parking in Philly. I pulled up to the lot the spot was in and saw on their sign that their price was about $3 less than what I paid. Mildly annoying but I thought “hey I’m not gonna let a few bucks ruin my night.” So I pull up and the attendant parks my car. I’m walking out and I (thank god) over hear someone else saying to their friend “well they close at 11 so I guess we’ll just move the car then and go back.” Since my reservation was past 11 I spoke to the attendant again. He told me that the lot “closed at 11” but he was “planning to leave by 10:30” and according to him any car left in the lot after that is moved to a “secured location” for the night. Now I understand some of this isn’t particularly spot hero’s fault. But they clearly allow reservations to be booked in spots without having a system in place to check if that reservations actually possible. They also allow for parking in some sketchy spots. This app is a neat concept but there’s definitely bugs to be worked out. Also they spamf@&amp;k your inbox like crazy. So def use a secondary email to sign up.
Not worth it!
by calla1996 on 2018/06/27 02:16
We paid $18 for a garage in downtown Philadelphia in order to avoid the haste of finding street parking. We arrived at the garage and they turned us away because we didn’t purchase through them directly and they were full. I showed that my receipt with SpotHero and they told me that they won’t honor it since they were full despite me booking it the day prior. Got out to talk to the guy and he told me to be careful the app because it solicits places that are not actually available, like the one I had picked and paid for. EXTREMELY upset and will NEVER use spothero again. I ended up being late to my broadway and having to pay a ridiculous amount for parking. Worst app ever. Update: called into spothero and was helped by a girl named Emily. Emily was extremely helpful and not only refunded my $18 but also for the parking I had to pay for on top of the $18. She was very apologetic and made right of the situation. Changed my 1 star to a 3 Star for the excellent customer service I received. still a little hesitant to use the app, but they definitely made right of the situation.
Genius idea... great concept, just needs a small tweak!
by OreoUM on 2018/11/25 06:09
Genius idea... great concept. Just needs a bit of tweaking for a more seamless during arrival and departure. My experience was at the Pullman Miami Airport Hotel in Miami, FL. The customer-facing app interface is great. You record all the information the hotel needs to collect upon arrival. But, they (at least this hotel didn&#39;t) don&#39;t gain access to this information. It just happens that there was a huge line at t he front desk checking in when we arrived to park at the hotel. We had to wait in this line for 20 minutes when we&#39;re trying to make the hotels shuttle for a ride to the airport. It&#39;d be great if the hotels had a hotel-facing app interface showing all the info they need to collect so we don&#39;t have to wait in their line and then fill out a paper copy of some form... with all the info the app already has. Make the arrival and departure as seamless and paperless as possible, that&#39;d make your app stellar!
Rams Parking near LA Coliseum and Anthony
by Stace469 on 2019/01/01 01:36
My son &amp; I have had a few opportunities to attend sporting events around the country. For his birthday, I got tickets to his favorite team, the LA Rams and quickly realized that parking near the coliseum was a nightmare. And if you aren’t a season ticket holder, you’re out of luck. Taking the metro link would mean 1/2 the day on the train getting into downtown. I lucked onto Spot Hero and found a lot 1/4 mile away from the coliseum. So I booked it. And Anthony was AWESOME! So kind and made sure to aske our plans for the game so he parked us appropriately. He was helpful getting us out of the lot AND gave us easy directions to the freeway. If I return to an event here, I’ll book again and I’d highly recommend him to others. I’ll be using this app again for other events and travel!
Two very frustrating experiences
by Ivanpres on 2019/11/23 04:05
I like Spot Hero, but my last 2 experiences buying a parking pass have been very frustrating. First one I paid for the parking pass, once I got there they inform me the parking is full, to which I reply I have a parking pass already paid. They’re response: I doesn’t matter, the lot is full, you need to find somewhere else to park. Second experience, park at the place I paid for, when I’m leaving I informed them that I have a Spot Hero parking pass, they told me they haven’t work with spot hero or any prepaid parking pass for 2 years. I confirmed this is the right place, the managing company is still the same... and still I had to pay for the parking ticket to be able to get out... getting both refunds from Spot Hero was quick and easy, but I don’t use Spot Hero because of how good they’re refund system is, I use it because I don’t want to be strolling around trying to find a parking spot, I want to compare prices and choose one I so that I can just go straight to it and expect to have that spot guaranteed as I prepaid for it.
Will never use again!!!
by Shelby Henry on 2018/10/10 04:43
This past weekend I was in Milwaukee, WI for an event at the stadium and I paid $40 for parking on the app. When I purchased the parking spot there was a note below the information that said something along the lines of “on event days we can no longer guarantee you spot if you do not arrive an hour earlier than the event start time.” I arrived at the parking lot at 4:45 because the event started at 6:45 and my boyfriend and I were going to eat dinner and walk around some before the event. When I arrived at the parking lot I realized that the lot was not monitored and there was no way to save my spot. It was simply a lot where you parked and then paid for a tag for your window. I paid $40 for nothing and was not able to cancel my payment or get refunded. I then had to pay an additional $20 in cash to park in a different lot that was much further from the stadium. We also lost our reservation for the restaurant because of the extra time that it took to find parking and the additional walk time. I will never be using this app again and I would give it 0 stars.
Overfilled lots, but superb customer service
by Tiff327_1 on 2019/05/30 14:29
We booked a monthly spot in the Bronx, but upon showing up were told that they wouldn’t honor our reservation because they didn’t actually have any monthly parking spots available-we had been sold a spot that didn’t exist in a full lot! The manager said this happens frequently with SpotHero and refused to offer any assistance. We paid for overnight parking and I called SpotHero the next morning to complain. They were very concerned and took all the information down, refunded me the amount we paid to park overnight, and paid the difference for me to park in another parking lot nearby (over $100 difference in the monthly parking price-very generous). I did ask the representative to call the parking lot first and make sure the monthly spot actually existed this time. They did so and took great care of us, but even so I would be very cautious in using this app. Three stars for GREAT customer service, but questionable availability issues.
Inconvenient and stressful!
by K Mahoney on 2018/01/17 01:51
I frequently use Spot Hero to find deals and have had an overall positive experience. Today I used the app to reserve a spot from 9:30-5:00 - I commute over an hour to the city so it’s always TBD on my exact ETA. I arrived at the garage for my reservation and entered at 9:25. Given Chicago traffic I didn’t want to risk doing a lap around the block and being late. I ended up extending my reservation for an extra $2 till 5:30. When I went to exit, the garage requested I pay $5 for entering early. I called Spot hero and they were unable to revise my reservation which is inconvenient. I also learned the increments of time for reservations are 30 mins, which doesn’t allow for a ton of wiggle room. Spot hero asked me to submit my receipt for the additional payment for review and possible reimbursement. The garage receipt printer didn’t work, so I was left with no receipt. What was suppose to be a stress free situation ended up ruining my evening. Spot Hero should figure out a way to accommodate customers and not punish us for arriving 5 minutes early!!! Unreal. Considering using park whiz moving forward.
Fullmercityguru
by agf2199 on 2019/10/28 16:00
App is great! One problem I had was finding the parking garage because they had an incorrect address transposition when using Apple maps to navigate. It took us a whole 30 extra mins to find the place, cutting into the parking time I had already prepaid for. We drove around and around and couldn’t find 415 S Financial St Chicago, IL. We found a “425” and double checked our apple maps and it said 415. Then I checked my parking pass. It said 425. So we did end up getting parked at the right place. But 30 minutes or so late. That frustrated me. So I experimented using Google maps to navigate from the Spot who app. It was a longitude latitude drop pin right in the middle of the garage. The entrance of was of course not smack in the middle of the garage. 415 s financial isn’t even a PO address in Chicago. But 425. Poor app development when transposing you to Google or Apple maps. If you have Waze, this does work.
Waste of time and money I’ll never get back.
by Adamwilson301 on 2019/08/18 18:56
Spent 18$ to reserve a spot using this app in Long Beach . When I got to the parking garage they had already sold out all their spots to cash paying customers. There is no way to dispute a ticket or claim you have to hope you can get someone to listen to you and maybe reimburse you via email or call your bank and dispute the charge. Major MAJOR inconvenience, instead of showing up to the event early and finding parking I relied on this app to streamline things. My party and me ended up wasting well over an hour trying to find spots for our cars and ended up walking much further than the parking garage we reserved. This of course had us miss about 2 hours of the event and be out 18$ in parking (just for my car not including my buddy who paid 11 for his car and my other buddy who paid 7$. These jerks oversold and got 36$ just from my party. They probably raked in hundreds or thousands from other people who won’t fight or complain for a few bucks. Very crappy situation that kills a night and ruined the moral of a party.
Book with Caution
by moonchild59 on 2018/11/03 18:33
I made a parking reservation on the app and found out the lot was full upon arrival. What is the point in making a “reservation” if they don’t guarantee it? I was pressed for time and I couldn’t find a place to pull over in the area (downtown during rush hour) to call the company. I ended up finding another lot on my own that was $3 more. I was annoyed but prepared to simply request a refund through the app but they don’t give you that option. You need to call or email the company for a refund. I called and spoke with a rep who then emailed me and instructed to send pics of my receipt at the other parking lot. I did so and respectfully expressed my displeasure at the whole process. I sent another email the following day to check on the refund status and heard nothing. I called the company again today since it had been a few days and was immediately refunded and given a $10 credit which I’m not sure I’ll even use. Overall, it’s been a big waste of time and the first person I dealt with failed on customer service.
This doesn't work at all
by Arturo Madero on 2018/12/11 16:05
Looking for cheaper parking at American Airlines Center in downtown Dallas I came across SpotHero. I reserved a spot and got an email with a reservation ID. The app also provided the redemption instructions. I drove to the parking lot and when I tried to redeem my reservation I got stuck at step 3. At the payment machine there was no &#34;Coupon&#34; button or any other option than paying cash or credit. I tried calling the phone number listed. The app says they take calls from 6 am to 11 pm CT. I called around 7:45 pm but couldn&#39;t get to anyone on the phone. Since I was running late for the game at this point I decided to pay on the spot again at a higher price. I sent a couple of emails through their app requesting a refund but haven&#39;t heard anything back from them. This is a complete joke. As a company you should at the very minimum make sure that customers will be able to redeem their reservations before selling spaces at a lot where you don&#39;t have the proper machine to do so.
Don’t Bother
by Ellip50 on 2019/05/16 11:19
The only good thing I can say about Spot Hero is that it was easy to cancel. When I went into the hotel with my Spot Hero reservation, expecting to be directed to their garage where their App indicated I would be parking for the 12 days I had reserved a space, I was told that since I would be gone for over a week, I would need to park in a department store garage two blocks away and that there would be an attendant who would bring us back to the hotel to catch their airport shuttle that left twice an hour. As that meant that I would miss the shuttle that was leaving in 15 minutes, I expect that would have added an hour, (not to mention the inconvenience of dragging two heavy suitcases from one shuttle to another), to the time it would take to get to the airport. So I cancelled and parked in the airport lot. The $36 I would have saved was not worth the hassle and time associated with taking two shuttles to the airport and parking in a garage that I felt was less secure than the hotel garage.
Happy Chicago Customer
by RK Chicago on 2018/06/19 22:20
I&#39;ve been using the app for a few years now and have been very happy so far. I&#39;ve found cheaper alternatives to other parking options for many places using this app. Locating a garage is quick and easy, and the intergration with ApplePay makes the transaction simple. One word of advice, since they added intergration with calendar events, it&#39;s important to check the start and end times to make certain your desired time frame is covered. It&#39;s easy to edit the default entry/exit time, and it&#39;s easy to dismiss that feature and just book parking as you would normally. I&#39;ve been able to change entry and exit times after my initial reservation when needed, and not had a problem so far.
It’s good enough but not great
by Spewsy on 2018/02/12 18:17
I like that I can book daily parking cheaper than at the gate BUT it’s a cumbersome website and app for something fairly simple. Examples: - I can’t book or search monthly parking on the app or the mobile website. - I can’t easily search monthly parking that might be coming available. It should tell me future monthly parking options and say “available on x date”. - I can’t book daily parking for every Saturday (for example) without doing it manually. There should be a repeat option. - When you search monthly parking it displays a phone number and says they love to help. The guy on the phone just did the same search as me and no additional help whatsoever. - I sent in a message via the support center and no one ever reached out to me. - I tried entering a $10 off coupon but it’s only for first time users and I’d grumpily already booked parking the night before. Bummer. I do like the prices and it’s worked fine on every booking. I like that you can cancel last minute, which I’ve used a couple times when it’s snowing and I decide to work from home. I just wish they had more support and functionality.
Convenient and great customer service!
by Memanguy on 2019/08/05 22:15
This app has given me peace of mind knowing that we will have a place to park when we reach our destination. Last week, we used it to reserve a spot for a baseball game, but when we arrived, the street was closed off to traffic. We ended up parking at a different lot and spending $10 more than we did for our reservation. Wasn’t sure whether I would receive a response from customer service, but I was pleasantly surprised to hear from them the very next day. They refunded the payment for my SpotHero reservation and gave me a credit for the $10 difference. I’m so pleased with how this situation was resolved and I will continue using SpotHero for all my parking needs. Thank you!
Never go to the city without reserving a spot!
by PrincessMG on 2019/01/22 03:51
I was VERY skeptic about this app at first. I’ve used this app MANY times with my husband every time we go into the city, and only ONCE (when I went by myself, of course) has it given me an issue! I ordered a spot for $10, and the garage was closed. The alternate entrances all denied my entrances. So with my frustration, I bought another spot for $20 for over night, (better than paying $55 for overnight). That one worked, no problem! After getting in, I addressed my issue via chat about my $10 spot and the next day, I received an email saying my return was processing already and that I should get my money back in 5-7 business days! Awesome and quick customer service!
Worst experience
by nogood117 on 2019/06/19 05:59
We booked a spot near wrigley field for the cubs game. We got to the lot and they were full.. (even tho we reserved a spot) we called the help line and they were very nice and booked us a spot near the field and said they would cover the additional charge... we spent 20 min getting to the spot because we were driving around wrigleyville to find the spot was taken... we call back and tell them the spot was once again full... then they gave us a 3rd spot to go to which took us an additional 30 min which was close to the field... and guess what.. that spot was also taken.. so the game started an hour and a half ago and we still didn’t have anywhere to park. Finally we just decided to park at a lot we could find and ended up walking a mile to the game and got to the game in the 5th inning. We were extremely upset as this was a rare occurrence that we could get a night out.. I will NOT use them again... VERY disappointing
Too Many Pop-up Ads
by Melody_mom on 2019/06/20 11:19
I have used this app several times in New York City and in Washington DC for the same two garages, and have not had any problems having my reservation honored at those places. My main complaint has to do with the app sending push notification spam to my phone. I went into the settings and changed it so that notifications would NOT send push notifications. However I still get pop-ups constantly on my phone with this app. It’s the only app for which I get such notifications. For this reason I am deleting the app. It’s not worth it to get these constant ads. Very annoying and disappointing! I get that you’re just trying to drum up business for your company, but I live in a suburb. I don’t need your app unless I’m going into a city, so there’s absolutely no point in sending me constant ads.
Great Customer Service
by TH3 PRODUCT on 2019/10/06 13:35
I rarely ever write reviews. But honestly, this app is really good. I&#39;ve saved a lot money by using this app, and whenever I have problems the costumer service is always helpful and very friendly. Last night I was having a tough time getting into a garage. But my plans canceled so I decided to head home. I called customer service after I exited the garage... They felt so bad for my bad experience that they reimbursed me how much I paid for the ticket ($15) and added $5 to my SpotHero credits. They were so friendly, and I honestly have never had a bad experience talking to SpotHero customer service so thank guys! (By the way this was a summary of what was a hour long ordeal).
Poor Communication with Affiliate Lots
by Treasybear272 on 2019/09/07 19:52
Great and easy to use app!!! The customer service is really amazing and fast as well. Unfortunately I have been ticketed twice in one week for not having a receipt on my car even though spot hero confirmed 3x that its not necessary for me to have one in order to park in that specific lot. It seems as if the affiliate lot either does not have access to spot hero reservations or they just cant be bothered to check. The last thing I want to do when I get out of work is dispute a ticket that I should not have gotten in the first place. I would recommend selling Spot Hero bumper stickers or some sort of tag for the customers that do not have a printer at home. Overall I really enjoyed the service and convenience until the consecutive tickets. Wont be using the app anymore so I’ll just add some time to my commute to find other parking accommodations.
Very Disappointing Experience
by hellogeemac on 2018/06/20 15:13
I liked the idea of SpotHero a lot, but when we got to the parking lot that I had reserved and paid for, the parking lot did not exist. It looked like the parking lot had been closed for some time. We drove around a couple times to make sure but after realizing the parking lot wasn’t open, I immediately called a representative from SpotHero. While he was extremely helpful and apologetic (and helped book another parking lot for us), I was very disappointed that SpotHero did not catch this error earlier, as this caused a lot of stress. We came to the city for a concert and we were almost late to it because we had to spend extra time figuring out our parking situation when I wanted to avoid this from happening by using SpotHero. We were lucky that we left a little early so we didn’t miss the concert, but unfortunately, I am not sure I will use this app again or recommend it because of this poor experience.
Worst service EVER
by "Mr. Fast" on 2019/11/21 17:54
If you like getting your car booted after paying for a parking spot please use this app. Hours were spent waiting for the boots to be removed, $70 removal fees, and then also told by the garage to pay them to park ($50) or my car would soon be booted again. This does not include the $15-$20 spent on spot hero parking space for the day. Long story short I came back to my car and found two wheels booted. Because I paid for a spot the spot hero support team told me I would be refunded.... well two months later, a long email chain later (I followed up over six times to receive an answer then had to call in (another hour on the phone) just to get to a resolution) they will not be refunding me. Primarily due to the reason that I did not let the valet workers park my car.... there was no valet stand and if you are like me you don’t like other people driving your car in the first place. It is a shame because I spend hundreds of dollars parking downtown each month- you think a large company would be kind (or smart?) enough to refund my $70 booting fee as they make that in profit off of me in a week or less. Now I will gladly pay double for parking just in hopes these thief’s go out of business. It’s not even about the money- it’s the point. If I could give a negative star rating I would. No one I know will ever use this app ever.
Pay TWICE the price
by Scottyld on 2018/07/01 22:54
Used it yesterday for the first time. Paid $26 dollars for a garage on the weekend. Seemed fine so I used it again for parking at the same garage today. Before I took out my phone the attendant pulled up the parking amount for the weekend and it came up $15. I asked “wait, the price on the weekend is $15 dollars?” And she answered “yes it’s always been $15 dollars “. So I paid $26 dollars using the app for a $15 dollar spot. Decided to do a test. I park at this garage almost every day during the week and it’s $27 dollars. Put the exact in and out times into SpotHero for Monday parking and it’s price was $50 dollars. Almost double the amount. Should change the App name to PriceDoubler. *******I must say their customer Service is Excellent. When I called to complain about being over charged Kathi immediately credited my account for the over charge. I added a star for that reason ********
I’m Done With SpotHero!
by DTA87 on 2019/07/28 14:50
After using this app for several years, I am now done with SpotHero. The last 2 times I have used it have been bad experiences. I used it a few weeks ago to visit the New England Aquarium in Boston. The aquarium recommended booking ahead with SpotHero, so I did just that. I arrived only to find out that I could have saved several dollars had I paid on exit myself with validation from the aquarium. I again used it last night. I paid $12 for a garage near Copley Square. I arrive to find out that if I pulled up on the spot it would have only been $10. In addition, the instructions said that the ticket must be validated by 12 AM when the office closes. We decided to get dessert, so I rushed back to have it validated before midnight. I got to the parking office at 11:20 PM. The attendant told me I was lucky he was still here since he was planning to leave in 5 minutes. (At 11:25 PM). So I am now done with SpotHero. Others be warned!
Terrible Customer Service
by mdl58 on 2019/03/15 17:46
I have used SpotHero numerous times in NYC and only had one issue that was not their fault. Until today. I prepaid for an overnight spot for $61 which in Manhattan is a reasonable price. When I arrived to pick up my car the attendant told me the price was $45. I told him I already prepaid $61 and there was nothing that he could do. I figured it would be an easy call to SpotHero to get my $16 refund. I was so wrong. Not only was I refused a refund, they suggested that I pay the lot the $45, send them the receipt, then I’d get a refund. So they wanted me to pay $106 for a $45 spot, and hope I get my money refunded. They wouldn’t trust me but I’m supposed to trust them. Not only that, the poor girl that answered the phone was thrown to wolves to try and resolve the matter as no supervisor would come to the phone. Not a way to run a business. It also makes me wonder if I just got lucky this time and was overcharged in the past as well.
Best Parking App Ever!
by plum tree road on 2018/09/06 19:24
Have used this app for over a year, parking in NYC and Washington DC. It allows you to choose your parking venue with a myriad of choices. The best part is, if your plans change and you cancel your reservation before the original start time they immediately issue a refund to your original payment method...no questions or hassles and it’s done right through the app. I used to use one certain parking garage in NYC and was a slave to their limited locations. With SpotHero you can choose any garage in their system and be assured that you are paying a reasonable price. Reservations are easy and changed plans are equally as easy. I wish I could rate this app 10 stars!
This app does not give you a spot.
by looking for spot iN NYC on 2019/05/22 14:39
Be very careful. You do not have a “reservation” with this app. In the words of the app’s support people, after I told them my reservation did not get me a spot, “Having a reservation just means your chances are much higher than most to get a parking spot in a timely fashion.” This did little good when I got to my selected NYC garage on time but confronted dozens of gridlocked cars from three (yes, three) each direction trying to get to this garage. The information was also highly confused as the app gave two different “entrances” to the garage—one closed, the other swamped. My reservation was totally meaningless. I had to scour the neighborhood for another place to park. SpotHero refunded my money, but it failed to solve the one problem I thought was it’s purpose to solve—that I could prepay for a spot and not have to worry about parking. Keep worrying and build in more time, just like before.
Difficult to use and awful customer service
by Bambambambambbbabshshhs on 2018/12/28 13:23
On multiple occasions I have tried using this app. A few time it has worked well, but other times I am unable to get the app to work while at the garage, requiring me to pay the garages fee and being stuck with the Spot Hero prepay fee. You would think this would be grounds for a refund, however, when reaching out to customer service, I received no response. As a side note, when I have been stuck paying for the garage fee, it is generally less than $5 more expensive than SpotHero, which I believe is worth not having to use this poorly constructed application. Update: customer service was slightly rude, making me feel as though I did something wrong, instead of giving me the benefit of the doubt. Provided me with a credit for the parking I paid out of pocket. This is really no use to me as I will not be using the App again.
Hides information
by Madison 2435 on 2019/08/12 13:45
I wouldn’t recommend SpotHero for anyone who arrives early or wants more information. No where on the app does it say about consequences if you arrive early. We parked at a garage where we made a reservation through SpotHero. The directions for the garage through the app instructed that we scan the barcode and take a ticket. When trying to leave the garage we couldn’t get out and the place wanted us to paid the full amount. I called the help desk for the garage and they stated that If our reservation went through we didn’t need to take a parking ticket. The app lied about the process of the parking situation and didn’t state on the reservation that we couldn’t arrive early. We ended up paying for the full price of the garage on top of the SpotHero. I called SpotHero and the lady was rude and not helpful. I will tell my friends and family to not use this app and go with a different company.
Great App and an even better support team!
by Tauseef Syed on 2019/11/29 14:52
We use this app when traveling, especially to new locations (mostly on the east coast). This app is great to find a safe parking spot, and most likely at a cost effective rate. Features we love: user reviews, well explained parking features, ample interior and exterior pictures. Hassle free experience. Recently we travelled to NYC. Unfortunately due to traffic blockages our parking garage was cordoned off. We ended up paying double the amount to park at a different garage. Post event and one simple conversation later, we were reimbursed for the initial booking and the credit for extra expense was issued as well. Overall a hassle free experience!
Do not use this service, it is a trap.
by WhiteRainForest on 2019/08/14 15:43
I have paid to spot hero before I entered into parking spot. Though I got a ticket at the parking spot. I called customer service and they told me they will take care of it. After a month got a collection from the parking company so they lied to me and didn’t take care of it. I called once again to find out what’s going on they told me the same thing they will take care but then got another collection notice. Not sure if they make customers fool or don’t wanna work on ticket. Please do not waste time of us if you don’t want to work on ticket just be straight forward. Edit; my ticket voided now. Updating my ratings to 5 stars
Customer Service
by M Roady on 2018/12/07 17:56
I recently had a bad experience with a reservation not being honored and a second I made at the moment which I couldn’t get to. I eventually parked without using spot hero. I called Spot Hero and spoke with Kathi who was incredible. She was professional and sincere. She immediately refunded my first charge with an apology for my experience and told me how to obtain the refund for the second one ( which only involved an email) She followed up with me by email several times to keep me informed. There are bound to be some unfortunate incidents with individual vendors in a large city like New York, but the customer service provided by Kathi will keep me as a customer.
Horrible and what a joke customer service
by Jhgh0123 on 2019/03/10 19:12
Horrible first experience using their services. I booked a parking spot in downtown Chicago, they gave me the instructions to open the gate by using my cellphone but when I got there their app didn’t work to open the gate, I had to call them and they tried to open it from there but nothing happened, short story I lost my appointment and me and family had a not nice moment because of this so finally they had to find me another spot near by. Then for the next day I had already booked the same parking spot and I decided to email them to please refund my money back because after such a horrible experience I just didn’t feel like using their services again and that’s all, I NEVER receive an answer back at least to say NO! This company is a joke and really disrespectful with the customers. I don’t think I’ll use this again.
Beware before you book parking here
by GCDDSB on 2019/11/06 17:55
I booked two nights of parking for 32$ per night. They were “upgraded” to all day parking because it hit the charge cap of the garage. Yet the first night I found out the price should be 22$ instead of 32$. I contacted them the next day and they told me they cannot refund me for the first night but I can pay by myself for the second day and upload the receipt for a refund for the second night. I did so and the price es actually 12$! The manager told me since I exit after 11pm I got another 10$discount! So I contacted them again for a refund of the first night — they were charging me $32 for a $12 parking! However they refused to do so and issued me some useless coupon to lure me to use it again. Never. You robbed me $20! I will never use it ever again BTW I was not able to use the “reserve” spots in the garage. So god knows how they can guarantee a spot for you!
Bad app - good costumer service
by BlackCEMS44 on 2018/11/06 13:39
EDIT: I sent an email to SpotHero, and gave them a call a few days after. They reimbursed me the amount I had paid through the app and gave me some credit to match what I paid in the garage. Issue was promptly solved once I got in touch with them. Kudos to their costumer support team!!! I used this app to book a parking space in Chicago this weekend. I was charged when I booked and was able to get into the garage. Everything went well until I had to leave the garage: you have to grab a ticket and go to the payment booth even though you already paid through the app. I figured the garage would place a temporary charge in my card and would remove it once it would associate my ticket to my reservation. Surprise, surprise, IT DIDN’T!!! Put the ticket and scanned the barcode upon leaving, as instructed in the app, but now I’m stuck with a double charge for the same parking session. I have sent an email to SpotHero and will revise my rating if the situation is corrected. If not, I will go to American Express to dispute the charge. In the meantime, I can only say: DON’T USE THE APP, IT’S USELESS!!!
Do NOT use!
by warning-do no use on 2019/04/04 13:00
I live in a big city so an app to help with parking would be great. NOT this one. I have reserved spots only to arrive to a full lot and most recently, after parking for the day and going to work I tried to leave the lot. I was told someone had already scanned out using my reservation. How could this be?! I was at work all day and no one has access to my phone. The garage told me o had to call spot hero so I did and I had to sit on hold over 10 minutes before I could speak to someone and then they advised I pay the full rate since I had clearly left already. I had to pay the garage it’s full rate (in downtown Chicago for a full day of parking) to be able to leave the garage. How does this even happen?! I will never use this app again and really wish there was a way we, the customers, were not always stuck cleaning up the mess for a service we paid for.
Quick, Easy, Amazing!
by NetworkGnome on 2018/12/31 07:20
I’ve used this app numerous times before leaving a review. Every time I use it, it has saved me time and money. No more circling around, looking for an open spot. Reserve a spot close to where you are trying to go and SpotHero does the rest. Last week I parked to go to Shedd Aquarium, and when I was leaving the barcode kept reading “error” at the gate when trying to leave. I called the attendant and gave her all my info from the app and she let me right though -only hiccup I’ve had. I love this app and use it frequently. I have also had family members download it for when they are in town visiting. Great work devs!
Be Careful with this app
by em2562 on 2019/11/09 23:01
I was visiting NYC this past weekend and I entered a garage that I had paid in advance for. I arrived five minutes prior to my reservation. I was ASSURED by the attendant at the garage that this was completely fine and I wouldn’t be charged additional fees. Fast forward to when I was leaving the garage, I left two hours before my reservation ended. When he printed the ticket I was charged for an extra FULL day of parking. I was told by the attendant that this “happens all the time with SpotHero” and that I should reach out to them to get a full refund. Well I reached out to their customer service and they apologized and gave me a $5 credit. Not even close to covering the extra day I was charged. SpotHero clearly does not communicate with the garages they work with and did nothing to help my situation. Thanks for the $5 credit SpotHero, I will not be reserving with you in the future.
Great customer service
by tuyet, long island on 2018/11/16 00:13
I made reservation thru SpotHero on Veterans Day Weekend, but we couldn’t get thru to the entrance of the lot due to roads blocking on that day. We ended up park elsewhere with higher price. I contacted customer services by emails. I was very pleased with SpotHero’s customer representative, Shirley, who replied back to me in 2 days with all details information to resolve my problems. At the results, she gave me a refund of my SpotHero reservation on my credit card and also gave me credit on my SpotHero account the difference that I paid extra elsewhere. I am very happy with customer services and I am looking forward for the next reservation with SpotHero. Thanks again for great customer services.
Brutal customer service
by pm24-2019 on 2019/12/03 16:23
Paid Spothero $10 to park in an unmonitored lot that I could have parked in for $5 had I not used the App. Disclosures were inadequate and I had no idea what I was purchasing. With no one monitoring the lot there was no way they could have guaranteed me a spot had that lot been full. To make sure my car didn’t get towed I also purchased the $5 ticket and SpotHero has refused to reimburse my $10 fee. Customer service takes no accountability for a very poor customer experience and has been accusatory and rude with poor reading comprehension. They are demanding I provide the $5 receipt and are unwilling to reimburse the $10 fee. For such a small amount of money I expected them to make my life easier, not make this experience more painful over a measly $5. This is the second issue I’ve had in a month. I am deleting the app and switching to Parkwhiz.
Caveat Emptor
by v_ac on 2019/10/12 03:19
i downloaded this app after reading about a great parking deal during Fleet Week this weekend in san francisco. i paid my “great deal” parking fee and got a receipt w clear instructions when i get to the garage. got to the garage in SF (named after the most populous city in AK) and even asked the staff before i went in about the procedure if i already have a paid parking fee loaded on my app. i was told that before getting out, to show my ticket stub and my paid fee on the app, to the booth operator and everything will be hunky dory at the end of my stay at the garage, the booth operators told me they won’t honor the fee i already paid and that i have to contact Spothero. this was after i asked before i entered the garage about the procedure for payment with the Spothero app. so either Spothero or the garage or both are scamming me. either way, I AM OUT AN EXTRA $50, thanks to the Spothero app.
Low navigation efficiency
by JackBigToe on 2019/08/26 19:27
Finding parking lot was fine but not the cheapest and most convenient as it seemed ex: found a further $25 one for me instead of the every-local-people-use public parking lot for only $7. This makes me think twice before I would use this app again. Booking in advance is pretty good. However my time somehow was already extended (don’t know if it a standard time length or inaccurate technical problem since the period of time was not so even from 11pm that day to 1:30am two days after when I only searched for 11pm that day to the next morning...) Terrible navigation: did not apply the direct address from my booking to my map e.g. 1010 This St. to 1017 This St. and the number keeps varying from the original one to a slight different when I test other locations as well (minor problem but definitely NEED to fix).
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SpotHero: #1 Rated Parking App
Description
Park smarter with the SpotHero iPhone app. SpotHero helps you get everywhere, easier by making it fast and convenient to find and reserve parking in major cities. Plus, when you book your parking spot in advance, you can save up to 50%. SpotHero gives you access to thousands of garages, lots, and valets nationwide. Whether you’re commuting to work, heading to the airport, or exploring your city, we have a parking spot near you. Use the spothero parking app to reserve parking in New York City, Los Angeles, Chicago, Atlanta, Austin, Baltimore, Boston, Dallas, Denver, Detroit, Houston, Indianapolis, Milwaukee, Minneapolis, Miami, New Orleans, Newark, Oakland, Philadelphia, Sacramento, San Diego, San Francisco, Seattle, St. Louis, and Washington, D.C. How does it work? It’s easy. Just look, book, and park! 1. Look: Enter the dates and times you need parking. Then compare parking garages and rates near your destination. 2. Book: Pre-pay to reserve your spot. 3. Park: Follow the directions on your parking pass to your selected garage, park your car, and go! Parking for work? Create a business profile to separate business and personal parking expenses, then automatically send receipts to Concur, Expensify, Certify or Chrome River. Have a commuter benefits card? Use pre-tax dollars to pay for daily parking near your work. Need to book monthly parking? Tap the Monthly Parking tab on the search screen to get started and simplify your commute. Have a question? Call us at 312-566-7768 or email support@spothero.com. Our Customer Heroes are standing by ready to help every day from 6 a.m. – 11 p.m. CT. Find us at: SpotHero.com: http://spothero.com Facebook: http://facebook.com/spothero Twitter: http://twitter.com/spothero
Always convenient and saves money
by Love2Serve on 2019/12/10 22:01
I love to use Spot Hero because I have the convenience on knowing I have great parking as described for my event and don’t get overcharged. Great App!!
Effortless and easy
by CapturedByLizzy on 2019/12/10 03:10
Found this app online in my search for parking in Chicago near the United Center. Spot Hero is fantastic. Found parking with enough information like vehicle restrictions, (in parking garages some SUVS are not allowed due to Hight limits) , In /Out allowance etc. Were greeted by attendants at the lot who verified my parking via the app and BOOM, we were directed to a spot. Cheaper than trying to find parking on game day. LOVE it!!
Great prices and clear instruction
by margylangsted on 2019/12/09 15:51
It reduces parking stress when I go downtown
Just love it.
by denysrudakov on 2019/12/08 14:59
Easy , simple and very useful.
Great spots around chi
by E7B on 2019/12/08 03:55
Always get a rated. Garage otherwise perfect
Bad deal
by roger sell on 2019/12/08 02:00
I just paid Spothero $20 for a spot that would’ve cost $6. I’ll never use this app again.
Dependable, great service.
by Audrey Rosenbaum on 2019/12/07 21:06
SpotHero is my go to when I need parking.
Complete frustration
by wantedthisapptowork on 2019/12/07 16:39
I’ve used Spot Hero twice and I’ve had issues both times. The first time I booked a garage in downtown Seattle and when I arrived 2 minutes early to my 6pm reservation, it would not allow me to enter using the app so I had to get a garage ticket to enter. Luckily I was able to exit by scanning the app and didn’t have to pay. No harm no foul. Assuming this was a one off experience I decided to use the app again for a lot downtown several weeks later. I booked my spot, followed the instructions, arrived at the appropriate time and when I returned to my car I had received a ticket from the lot. Confused, I called Spot Hero immediately and told them the situation and they asked for me to take a picture of the ticket and email it to them so they can confirm I parked at the correct lot and try to find out what happened. I send them the picture and I get an email the next day saying they can not get my ticket voided because I didn’t have my Spot Hero ticket visible on my dashboard....it’s an app. The instructions clearly stated that if an attendant was not available to give me a dashboard ticket (they weren’t) that the lot monitors by license plates, so I assumed I was good since I did enter my car info into the app. I called Spot Hero customer service again to let them know that I followed the parking instructions exactly as their app described and that I wasn’t going to accept their initial response. After sitting on hold for nearly an hour while the call rep tried to figure out what was going on, we finally came to a resolution on me having to pay the $70 ticket I received and wait 6-8 weeks to receive a reimbursement from Spot Hero via the mail. They have no official confirmation about this agreement so I asked the call rep to follow up with an email so I had it in writing somewhere. I’m still not confident I’ll be receiving my reimbursement after reading the other 1 star reviews. It’s clear this app still has some glitches to work out in terms of partnering with garages/lots. I won’t be using this app again and warn anyone who plans to.
Fake prices in Spot Hero
by jr19652019 on 2019/12/07 00:25
I hate this app. It shows you one price but you end up paying more. I parked a minivan and my quote was $99 but when i went to pick up the van tha garage charged me another $45 because the car was “oversized.” This extra fee is buried in the fine print in the app. I could have parked for less without SpotHero. Don’t use it.
One issue.
by DJ/cape Coral on 2019/12/06 17:21
SpotHero is generally excellent. However, twice we have found there was no space available after we had already paid for parking in NYC. Now we pull in and ask if there’s space, and when there is, we book it right then and there on SpotHero.
Some glitches but overall it’s great
by Nemo Minaj on 2019/12/06 05:47
THERE SHOULD BE A CUSTOMER REWARDS PROGRAM!!! The app seems to ask me over and over again to rate the spots I booked, even after I have already rated them. Otherwise it’s a fine app to use for finding deals on parking. The promo codes are wonderful
To good to be true!
by chicagomom00000 on 2019/12/05 19:07
Best. App. Ever.
Beaware!!
by Kun Rim on 2019/12/03 22:17
I wish I could give zero star. I made appointment thru SpotHero and paid $18 already; however the garage doesn’t have parking ticket but security cam systems and couldn’t be able to prove I already paid thru SpotHero. I should paid $25 more to got out from the garage. FYI, the garage was at Atlanta 196 Ted Turner Dr NW Atlanta, GA 30303
Brutal customer service
by pm24-2019 on 2019/12/03 16:23
Paid Spothero $10 to park in an unmonitored lot that I could have parked in for $5 had I not used the App. Disclosures were inadequate and I had no idea what I was purchasing. With no one monitoring the lot there was no way they could have guaranteed me a spot had that lot been full. To make sure my car didn’t get towed I also purchased the $5 ticket and SpotHero has refused to reimburse my $10 fee. Customer service takes no accountability for a very poor customer experience and has been accusatory and rude with poor reading comprehension. They are demanding I provide the $5 receipt and are unwilling to reimburse the $10 fee. For such a small amount of money I expected them to make my life easier, not make this experience more painful over a measly $5. This is the second issue I’ve had in a month. I am deleting the app and switching to Parkwhiz.
Review
by mjc1959 on 2019/12/03 15:20
Very convenient, I like the parking spots they’re recommending to you .
I love Spot Hero
by Tips918 on 2019/12/02 18:00
I use it to pay for parking ahead of time when I’m running in races. Well the last race I was in the garage was closed off before the start of my race and I had to park in another garage. I only expected to get my money back from the first garage. Not only did I get my money back, they gave me a credit for the difference in pricing. ($18) to use another time, because of the inconvenience. Great customer service Spot Hero and it wasn’t even you’re fault!!!
The app doesn’t work!
by Prometheus1492 on 2019/12/02 14:24
I reserved a parking spot on Spot Hero in downtown Chicago and used the the Waze app link on their dashboard and came to the exact parking address shown in the app but the gate didn’t open and I was charged for a parking lot that I couldn’t use.
Helpful
by Nk328 on 2019/11/30 22:48
Always great in a bind
Beware the new scam
by Andrewj70 on 2019/11/30 03:44
I have used it about 30 times for parking and almost always its good. Now the game is they are scheming with garages to scam extra payment or you are stuck and can’t leave the garage They said I showed up a few minutes early-added $8 for those few minutes-even though i was well under the total time. The total price was $14 for 6 hrs so $8 for a few minutes early is totally unreasonable -i talked to the garage and they said if I was 30 seconds early it would be the same thing. And you don&#39;t find out until you leave. At that rate I could have rolled in and paid the retail rates on the sign and been better off! So be very careful-show up later by 5-10 minutes and id leave at least 15 mins early. Its milk the customer time now-its a game to claw back some cash.
Such great parking
by jkb54 on 2019/11/30 00:08
Wow!!! Really really nice parking
Great App and an even better support team!
by Tauseef Syed on 2019/11/29 14:52
We use this app when traveling, especially to new locations (mostly on the east coast). This app is great to find a safe parking spot, and most likely at a cost effective rate. Features we love: user reviews, well explained parking features, ample interior and exterior pictures. Hassle free experience. Recently we travelled to NYC. Unfortunately due to traffic blockages our parking garage was cordoned off. We ended up paying double the amount to park at a different garage. Post event and one simple conversation later, we were reimbursed for the initial booking and the credit for extra expense was issued as well. Overall a hassle free experience!
Scammed on monthly parking
by tasha8989 on 2019/11/27 18:44
I was using spothero for daily parking for a while and found a parking lot near my office and decided to change to monthly parking. It was in the middle of the month of November and I paid for a month through SpotHero. I come to find out that the full month I paid for goes from Nov 1-30, not from the date I paid and starting parking (Nov 19). I contacted the parking lot staff and they said they needed notification from SpotHero of when I started parking. I contacted SpotHero customer support, explained my situation and they replied saying that lot only starts monthly parking on the 1st of the month. I checked back on the receipt I received from sporthero and it clearly says I started parking on Nov 19. I’m arguing for a refund, but this is such a waste of time and energy, I urge you to avoid this app and use one of the many other options out there.
overcharged, rip off, scam
by Verry hard on 2019/11/25 16:20
They charged more than the actual fee at the lot, just come there and you see better rate
Upsetting in smaller city
by CMasaki on 2019/11/25 00:08
Excessively expensive for a city the size of Madison WI.
Best parking app!
by Ted E. Bare on 2019/11/24 23:25
This is the easiest parking app to use! Not that I need to use it often, but to me, scheduling/planning parking in Downtown Chicago can be quite stressful. Not any longer with this app! Thank you!!! It lists all the info I need to make my decision much easier, especially height restrictions!
Good app, but bad deals
by Lt. Dave on 2019/11/24 21:26
I’ve used this app a few times, for two reasons. One, to take the guesswork out of finding a spot in Minneapolis and two, to get a deal on parking. While the app succeeds on the first front, each time I have used this app I have paid more than I would have if I just rolled in on my own. For instance, I paid $28 to park in a ramp overnight this weekend, when I left the advertised rate was $22. If you are just using the app to have a spot in mind when arriving to your destination, it’s a good app. If you think you will get a good deal because you used the app, you might be disappointed. I will probably skip using this app from now on until they figure out how to get the prices at least even with the normal rate, if lot a little lower.
Allowed over booking, not informed
by TheAnji on 2019/11/24 19:46
If no Spot hero, would have plan Marathon weekend better. Only 20 spots available in a parking, but might have sold to over 2000 people. Deleted the app immediately. Never book thru it again.
Love the app
by OpinionHonestly on 2019/11/24 15:29
Love that the app allows me to save money daily and select multiple days. I wish they would change the app so that upcoming only shows reservations in the future and not previously used or not used reservations. Scrolling down is a headache.
UNFILTERED CROOKS!!
by Anastsia Zhe on 2019/11/23 04:59
I don’t have a problem with this app, it&#39;s actually really helpful, I recommend it. But there was this ”Vallet Garage” at West 88th Street in New York, Manhattan. They are CRIMINALS. Right when me and my family parked we clearly said we will be back at 11:00 PM, walking back there AT 11:00 PM, we had to pay extra because they remarked that we said we will be back at 10:30 PM. They made that up just so we could pay extra. And our other car that was using that garage as well that’s was put on 11:00 PM. We showed proof. But they still wanted extra from us. We paid the extra, telling them we will call the police. They were laughing about it, talking crap about us in a different language, couldn’t understand a word either. WORST SERVICE EVER! We request you to cut them out of this app and on google maps.
Two very frustrating experiences
by Ivanpres on 2019/11/23 04:05
I like Spot Hero, but my last 2 experiences buying a parking pass have been very frustrating. First one I paid for the parking pass, once I got there they inform me the parking is full, to which I reply I have a parking pass already paid. They’re response: I doesn’t matter, the lot is full, you need to find somewhere else to park. Second experience, park at the place I paid for, when I’m leaving I informed them that I have a Spot Hero parking pass, they told me they haven’t work with spot hero or any prepaid parking pass for 2 years. I confirmed this is the right place, the managing company is still the same... and still I had to pay for the parking ticket to be able to get out... getting both refunds from Spot Hero was quick and easy, but I don’t use Spot Hero because of how good they’re refund system is, I use it because I don’t want to be strolling around trying to find a parking spot, I want to compare prices and choose one I so that I can just go straight to it and expect to have that spot guaranteed as I prepaid for it.
GPS information not accurate
by Dansa321 on 2019/11/22 15:56
Booked a spot that was SUPPOSED to be less than 200 feet from restaurant. Ended up being closer to four blocks. Never again
Worst service EVER
by "Mr. Fast" on 2019/11/21 17:54
If you like getting your car booted after paying for a parking spot please use this app. Hours were spent waiting for the boots to be removed, $70 removal fees, and then also told by the garage to pay them to park ($50) or my car would soon be booted again. This does not include the $15-$20 spent on spot hero parking space for the day. Long story short I came back to my car and found two wheels booted. Because I paid for a spot the spot hero support team told me I would be refunded.... well two months later, a long email chain later (I followed up over six times to receive an answer then had to call in (another hour on the phone) just to get to a resolution) they will not be refunding me. Primarily due to the reason that I did not let the valet workers park my car.... there was no valet stand and if you are like me you don’t like other people driving your car in the first place. It is a shame because I spend hundreds of dollars parking downtown each month- you think a large company would be kind (or smart?) enough to refund my $70 booting fee as they make that in profit off of me in a week or less. Now I will gladly pay double for parking just in hopes these thief’s go out of business. It’s not even about the money- it’s the point. If I could give a negative star rating I would. No one I know will ever use this app ever.
Parking Ease
by HSF Chef on 2019/11/21 13:39
Spot Hero Rocks!!!!! Easy to finding parking and app is a great way to book a parking spot!!!!!
Critical oversight and customer protection and vendor policies/protocols needed
by perimola1 on 2019/11/21 12:21
I have been using this app for almost a year mostly for business related travel and ocassional personal needs mostly in New York City. At first the participating garages on the app were pretty consistent and the price shown on the app (based on car type, etc) would be what they would charge. It was great! However in the recent 4-8 weeks I have noticed a major change how participating garages are using the app with many of thr bait and switch tactics that the industry is known for in New York City and the app is either intentionally not controlling for these or the garage owners have learned the loopholes of the app. Some of these loopholes or weaknesses in the app that are allowinf for this are: 1) The app is not consistently applying the car details (stored in the app) to provide appropriate parking rates. The map and total will show the basic car parking rate for all available garages and maintain that even in the first stages of the check out process, sometimes even after payment. There will just be a short line of a notice at the bottom of the reservation that the garage “may” charge an “oversize” fee depending on size and length of the car. This should be a feature of the app where it matches the car details with the rates and policies of the garage under consideration. But this is very inconsistent across garages and not having this accurately built into the price calculation leaves the customer open for manupulation on the spot because garages then point to new policies or the “real” rates that “may not be accurate” on the app or “new rates” posted on the walls of the garages but not “updated” on the app. 2) The app leaves it as optional for garages to allow for online extension, and there are no clear extension rates,etc. and there is no way to see that policy for the different garages when making the reservation. What many garages do now is that they just deactivate the option on the app and require that you call the garage directly. At that point you are at the mercy of the garage policies and retail rates. 3) customer service is not at par to address these situations. I’ve tried calling a few of the times when some of these things have happened to me and I had time to call but the wait is long and usually operators havr said that the app or spothero cannot intervene on the other applicable policies/rates that each of the different garages may have. I like the app and hope this gets improved urgently otherwise I will go back to making reservations directly with garages where I know they don’t use these predatory tactics.
Read the disclosures very closely!!!
by karrot68 on 2019/11/21 03:59
Read
Randolph street garage
by digicost on 2019/11/21 02:46
Encountered problem with scanner but great customer service assisted me.
Ms Petrosky
by Little Birdie101 on 2019/11/19 20:16
I like the app very much but I wish I could input accurate times as opposed the either on the hour or 1/2 hour. I sometimes enter garage in between those times.
Spot on
by Ohfingers on 2019/11/19 19:45
Always helpful, best app on my phone
Must be reserved before you go
by Dentist 11111 on 2019/11/19 18:46
Must be reserved before you go. Otherwise you pay 2 or 3 times more than you see on app. It doesn’t work if you simply want to see rates and choose what do you need at real time. It’s not going to show you real time price. Be careful.
Great app, TERRIBLE CUSTOMER SERVICE
by kiwiwitt on 2019/11/19 01:59
Looked like one large lot, reviewed address and signage meticulously. Got a ticket anyway. Spot Hero insisted that I was solely at fault and wouldn’t reimburse any part of the $65 for the ticket. Yuck.
Scam, received a citation
by Roadgecko352 on 2019/11/18 09:57
I paid for parking. I reviewed all of the directions multiple times. I checked that I followed all the rules exactly. I still revived a citation for unpaid parking. Would NOT recommend.
Bad
by jonas<333!!! on 2019/11/16 23:28
The parking lot was full. I was like, this is full I can’t park here. It sucked.
It didn’t work for me
by --GYT-- on 2019/11/14 02:37
I had a bad experience with SpotHero. I’ve booked a garage spot in Boston and I’ve paid in advance in the app. When I left the garage, my voucher did not go through. The “help” button didn’t work also. I had no option other than paying again on site in order to exit the garage. I’ve been trying to get reimbursed, and this is equally disappointing. I don’t recommend this service.
Be Careful with this app
by em2562 on 2019/11/09 23:01
I was visiting NYC this past weekend and I entered a garage that I had paid in advance for. I arrived five minutes prior to my reservation. I was ASSURED by the attendant at the garage that this was completely fine and I wouldn’t be charged additional fees. Fast forward to when I was leaving the garage, I left two hours before my reservation ended. When he printed the ticket I was charged for an extra FULL day of parking. I was told by the attendant that this “happens all the time with SpotHero” and that I should reach out to them to get a full refund. Well I reached out to their customer service and they apologized and gave me a $5 credit. Not even close to covering the extra day I was charged. SpotHero clearly does not communicate with the garages they work with and did nothing to help my situation. Thanks for the $5 credit SpotHero, I will not be reserving with you in the future.
Fraud review
by LeoLeiGao on 2019/11/09 08:45
I reserved a parking lot for my show based on its rating in the app. However, I drove there and the parking lot told me that they did not keep space for me, which made me late for 10 mins. Afterward, I checked the rating of the parking lot in google. It is only 1.9, but this app is 4. It makes me believe that the rating is fraud.
Bad experience
by Wesbalz on 2019/11/08 20:55
I’ve used spot hero for few years but unfortunately I am having more problems with them and especially costumer service. They bucked me in the parking lot which was under construction and it took me 45 min with rude Octavia to get my money back. I am looking for a new app, I guess they are so popular that they will not miss losing me as a client and it showed in their costumer service. Fortunately there are more choices around
Spot
by Addison 17 on 2019/11/08 12:13
I love spot Hero it’s the best
Beware before you book parking here
by GCDDSB on 2019/11/06 17:55
I booked two nights of parking for 32$ per night. They were “upgraded” to all day parking because it hit the charge cap of the garage. Yet the first night I found out the price should be 22$ instead of 32$. I contacted them the next day and they told me they cannot refund me for the first night but I can pay by myself for the second day and upload the receipt for a refund for the second night. I did so and the price es actually 12$! The manager told me since I exit after 11pm I got another 10$discount! So I contacted them again for a refund of the first night — they were charging me $32 for a $12 parking! However they refused to do so and issued me some useless coupon to lure me to use it again. Never. You robbed me $20! I will never use it ever again BTW I was not able to use the “reserve” spots in the garage. So god knows how they can guarantee a spot for you!
Job eliminator
by bill touch on 2019/11/06 02:43
Made the mistake of showing up a few minutes early for a scheduled time. Didn’t realize I was early. It was an empty lot. Had to pay again full price when I left. Thanks spit hero. I got to pay double. Think I am going to take a pass on this.
Great app
by Shag1602 on 2019/11/04 01:33
I’ve saved so much money parking around DC with this app. Easy to use. The garages that are on this app usually have detailed instructions and information that is helpful when locating/entering/exiting. I’ve never had an issue even though I have parked in some really full garages on busy weekends where there are lots of people and/or a big event. My ONLY request is that I wish there was a way to “star” or save your favorite parking locations/garages to easily find them to book again. Even after I created an account I could not find a way to do this. Thanks!
Easy parking
by shahrim123 on 2019/11/03 23:55
Parking is always available once reserved. SpotHero also posts instructions for each individual reservation in case we need to print out a copy or we’re going to be scanning in. Cost is cheap and parking spots are available almost everywhere.
Overcharged
by Stephen Ruff on 2019/11/02 16:23
Charged $50 rather than a posted $24 - even after showing screenshot a refund was not granted.
Best Parking App
by Terrybug13 on 2019/11/02 12:37
What a huge find. Easy to use and the amount of savings is incredible. Cheaper than taking the train.
???
by urco07 on 2019/11/01 16:31
No monthly parking available in Brooklyn? Or anywhere in NYC??? Whats the point of this app then? Where is the monthly parking listing. Uninstalling right away 👎
Theranos of parking
by mrgcohen on 2019/10/31 17:19
They have great customer service, unfortunately that’s all that seems to work. Monthly I get a call that my card is declined in error. Also everyday the app fails to let me in and out of the garage. I’d recommend another parking service.
Fullmercityguru
by agf2199 on 2019/10/28 16:00
App is great! One problem I had was finding the parking garage because they had an incorrect address transposition when using Apple maps to navigate. It took us a whole 30 extra mins to find the place, cutting into the parking time I had already prepaid for. We drove around and around and couldn’t find 415 S Financial St Chicago, IL. We found a “425” and double checked our apple maps and it said 415. Then I checked my parking pass. It said 425. So we did end up getting parked at the right place. But 30 minutes or so late. That frustrated me. So I experimented using Google maps to navigate from the Spot who app. It was a longitude latitude drop pin right in the middle of the garage. The entrance of was of course not smack in the middle of the garage. 415 s financial isn’t even a PO address in Chicago. But 425. Poor app development when transposing you to Google or Apple maps. If you have Waze, this does work.
Best parking app, best hot deals!
by Luka Aurel on 2019/10/27 14:00
Best app to find parking , and best price on market!
Quite satisfied
by Nathan Losman on 2019/10/26 16:37
I was recently at an event in NYC. Via Spot Hero I parked close to the venue. My parking fee was $22 less via spot hero as compared to a regular drive in customer. I’d say that’s a solid savings
Good app
by Jugnit on 2019/10/26 13:11
Great app. Spot was not reserved though, so leave yourself time to find one. You have to find an “unreserved” spot is this takes some time.
What a joke.....
by brianradioguy on 2019/10/26 02:14
Used this one time last weekend to get a parking spot in Dallas. $65 bucks. Get to the parking lot and there are two spaces to use, already both taken. I call the number and get a rep that wants me to get out of my car and take the tag numbers of the vehicles in the spaces, while people are still in the vehicles chugging beers. I paid you for the space, that’s not my job. Then I’m told, more tickets were sold than spaces. Wow! How did you figure that one out? The only other available space is over 5 miles away. Give me my refund and and I’ll never use your service again.
Easy
by a maynard on 2019/10/25 03:59
So easy to use and I’m able to find great rates and spots!
Cited for a legitimate reservation!
by Another Reluctant user on 2019/10/24 03:31
Was given a parking ticket in a lot where I had a valid reservation, correct license plate on the car, and followed Spot Hero parking instructions. Have contacted support twice with no response. Like another user noted, the app itself appears to work (although it would be useful to know that I didn’t need to park in a lot as there was ample street parking), however if the business doesn’t deliver on the service purchased, then this is fraud.
Best customer service for an app
by fIyguy on 2019/10/23 17:34
I never write reviews but I wanted to take time to write one because of the excellent customer service I received from spot hero. When I had to cancel a reservation even though it was after the time it started they did it as a one time courtesy no questions asked. Because of previous experiences with app support services I expected to have to fight for my money back but they were so nice and helpful and quick little to no wait time at all. Thank you spot hero you have a lifelong customer
Excellent Customer Service
by RickeyBobby412 on 2019/10/22 23:25
Had an issue that was super frustrating but they helped me out and solved the issue. Will definitely keep using the app. Thanks!
Terrible in San Francisco
by Karyn Ezell on 2019/10/22 21:50
I’ve used this app twice for parking in San Francisco. Both times, when I arrived there was no parking available in my paid, reserved parking lot. The app works fine, but there is no communication between the app and the parking lot management. I’m deleting the app.
Fraudulent App
by kunal1974 on 2019/10/20 14:11
Please beware of this app. Very fraudulent. Takes your money. Garage says they are full and you can’t cancel the reservation after the time it starts and spothero services isn’t 24 hours a day. Garage asks for their full rate and won’t honor spothero. Takes a call and money ain’t refunded immediately. About 5-7 days. Is this kind of app Apple wants? Gives you a 10 dollar credit to use their app again, instead of the difference unless you give them your bank statement!! They don’t realIe most garages are cash only. Fraud!
Doesn’t Work
by Tfish30735 on 2019/10/19 20:02
Reserved a spot 6 weeks ago and when I arrived to the lot is was full. Buyer beware does not work.
Great service
by nag1203 on 2019/10/19 17:57
Best parking service
Never using this app again...
by thisorthewapakalypse on 2019/10/19 17:22
Considered myself a loyal SpotHero user until I had to actually interact with their “customer service.” Had a terrible experience yesterday, QR code would not work at reserved facility, nearly missed our dinner reservation and ended up paying more for parking than we should have NOT through SpotHero. Will NEVER use this company again after their awful customer service rep continually spoke over me and sent us on a wild goose chase for another parking garage that was closed off. Then he ended up hanging up on us without even saying goodbye. DONE.
Excellent Customer Service Quick Resolution
by conmenace on 2019/10/18 03:51
Denied entrance even though we prepaid for a guaranteed spot. We had a hardcopy of our reservation but the attendant said the Iot was full. I sent a complaint that night (Sunday) to parking panda with all the details. They replied within 24 hours, apologized, explained what to do if this should happen again, and refunded the total cost of parking. Will definitely continue to use SpotHero/Parking Panda.
Don’t do it.
by Higgs Boson on 2019/10/17 21:35
If you are looking for parking, look elsewhere. True story: SpotHero sold me a monthly spot (&gt;$200), in a facility I couldn’t find, run by a company that apparently doesn’t exist. I called SpotHero multiple times over the course of a couple weeks. Each time they told me they would look into it and call me back. They never did. I asked for a refund, they said they would have to, you guessed it, call me back…again. I tried to work with them, but now the matter of the payment made for services not rendered is between Visa and SpotHero. Can’t caution against using this app/service enough.
Great app
by A1495Ö on 2019/10/15 15:54
Works perfect. You can save up to %70 seriously.
Excellent Customer Service
by Moomers Mama on 2019/10/15 01:28
We experienced an overbooked lot when we arrived in Chicago. SpotHero answered our call right away and rebooked us at another location that was closer to our destination. The added cost was taken care of by SpotHero. The representative was very friendly and stayed with us until we had the code and were sure of the directions. This ended up being a very good experience and made me a loyal customer!
Parking in Boston
by ALaffan on 2019/10/14 13:26
Never fails! In and out like always and not a bad walk to the garden for eevnts
Give my money back
by Noodle banana on 2019/10/14 01:47
We bought tickets before the game and we went to the spot and the lot was closed. They sold our spots even though we paid for it. So if u see this spot hero, you owe us money
Issues
by keenany on 2019/10/13 18:09
Hard to scan at entrances to parking
Greatest app ever
by Seljuk 2287 on 2019/10/12 16:15
Very convenient and great money saver!!!! Thank you!!!!
Caveat Emptor
by v_ac on 2019/10/12 03:19
i downloaded this app after reading about a great parking deal during Fleet Week this weekend in san francisco. i paid my “great deal” parking fee and got a receipt w clear instructions when i get to the garage. got to the garage in SF (named after the most populous city in AK) and even asked the staff before i went in about the procedure if i already have a paid parking fee loaded on my app. i was told that before getting out, to show my ticket stub and my paid fee on the app, to the booth operator and everything will be hunky dory at the end of my stay at the garage, the booth operators told me they won’t honor the fee i already paid and that i have to contact Spothero. this was after i asked before i entered the garage about the procedure for payment with the Spothero app. so either Spothero or the garage or both are scamming me. either way, I AM OUT AN EXTRA $50, thanks to the Spothero app.
Basic features within the app don’t work
by The moody foody on 2019/10/11 22:00
-The Facebook login did not work within the sign up or sign in, resulting in a loop. I had to sign up with the email sign up manually rather than using Facebook. -Scrolling the end parking time to midnight causes the time to sporadically jump to 5:30 rather than increment the day to the following day. Form validation can be improved -I had a promo code for $7 for the first time use, but the promo code would not apply to the $6 parking I was attempting to use, I had to park in a place that was $8.01 or more for the promo code to work. The app has a nice look and feel, but my first time experience was not great and some Dev work can be improved.
App is unreliable
by CaliChick00 on 2019/10/10 20:28
I drove 45 minutes for a meeting and I parked at the reserved parking location only to be told they didn’t honor Spot Hero. The parking attendant demanded I pay $10 in cash or my vehicle would be towed. I’m glad I walked up to the parking attendant or else I would not have known. I called Spot Hero and the support agent told me I had to pay and reserve a new spot and hung up on me. I called back and demanded they find me a reliable place to park for the same amount or less. I definitely will not be using this app again DELETE. The app is unreliable and customer service could care less. They still have that location listed on their app.
Best Parking App
by LaLupe2 on 2019/10/10 17:51
I never take time to write reviews but this app has the best customer service ever! I had a little trouble finding the exact location and you can call them and they will direct you. Whenever I need to go to the city I can always count on Spot Hero to find me a parking place nearby. This app ROCKS! Use it.
The best parking app
by @Covaniaw on 2019/10/10 15:09
I love the idea of picking a park before I get to my location. It saves times and saves me money. Best of both worlds. Very user friendly and the even send discounts via emails
Thanks, SpotHero!!
by Gram1315 on 2019/10/10 03:16
I reserved a spot last week in a facility in San Francisco for the Fleet Week events now underway. SpotHero emailed me today to let me know the facility cancelled my reservation (Gee, thanks). I called SpotHero to see what my options were and, sure enough, the gal that helped me was able to find alternative parking and in a better location!! Great customer service and, again thanks to them for all their help!
Becky11111
by beckydooda on 2019/10/09 18:26
SCAM!!!! DO NOT USE. Look at Facebook reviews.... your car will end up towed
Not a good experience
by trillit on 2019/10/08 15:22
Two cards that work with everything else denied and good luck getting customer service on the phone.
Chicago
by amqm4u on 2019/10/08 02:54
Great experience
Great app
by sk-mark on 2019/10/07 02:21
Spot on with finding affordable parking.. we spent $80 in chicago for parking .. but with this app next day we ended up spending $10.. great app
Great Customer Service
by TH3 PRODUCT on 2019/10/06 13:35
I rarely ever write reviews. But honestly, this app is really good. I&#39;ve saved a lot money by using this app, and whenever I have problems the costumer service is always helpful and very friendly. Last night I was having a tough time getting into a garage. But my plans canceled so I decided to head home. I called customer service after I exited the garage... They felt so bad for my bad experience that they reimbursed me how much I paid for the ticket ($15) and added $5 to my SpotHero credits. They were so friendly, and I honestly have never had a bad experience talking to SpotHero customer service so thank guys! (By the way this was a summary of what was a hour long ordeal).
Inaccurate parking information and lousy customer service
by Symbiosis Creative on 2019/10/04 21:06
The app took me to a valet lot that was a construction site. No parking lot or parking attendant. Customer service representative was rude and unprofessional. This is probably the last time I would use the app.
The “OG” Chicago Parking App!
by Robby Poison on 2019/10/04 14:10
This is the best parking app for quick finds &amp; great deals in Chicago hands down. Been my go-to for 5+ years!
Love this app!
by rebs2019 on 2019/10/04 04:17
This is such a convenient way to find parking in NYC. Takes the stress out of the process, it’s easy to use and offers great options! Love this app!
2 out of 2 times prepaid for parking spot ..but zero space
by mmh2019rev on 2019/10/01 22:41
I have tried this app twice and struck out. You have to pay in advance and get a voucher. When I arrived at the garage they were sold out and I had to find a new garage to park at significantly higher cost. Whilst they refunded my original fee, they did not wipe out the difference in getting a new spot (via their app) nor appreciate the severe inconvenience of finding another place, located elsewhere in a busy city and the additional cost. I would not recommend this service to others
Used their spot, got a ticket, they ignored me
by Gbean32 on 2019/09/30 13:17
We reserved 2 spots with SpotHero like we have many times before. Got to the lot, parked and when we came back we had tickets on our vehicles. I emailed customer support and told them what happened. They asked me to provide a copy of the tickets and I did. I the. Received an email saying the tickets had been resolved and there was no issue. About 3 months later we get noticed from and attorney that we need to pay the fines from the tickets that were “taken care of”. I reached out to customer support again and was told that shouldn’t have happened, that my case had been escalated to a manager who would be in contact shortly and was asked to forward all of the information from the attorney. I forwarded everything and awaited a response or contact from the manager. That was the last communication I received from SpotHero. I sent several follow up emails and none of them were ever answered. I never received a phone call from the manager, and ended up paying over $120 in fines and fees for the tickets that SpotHero was supposed to have taken care of. They completely blew me off and had no interest or intention on helping me. Beware that even if you park in the right spot and the operators make a mistake and ticket you, you’re not going to be helped in any way.
Great resource for awesome parking deals
by Sleepy 1 2 3 on 2019/09/30 03:19
Love it!
Ridiculously Easy and Helpful
by Orange Rhyming Dictionary on 2019/09/29 19:34
I don’t remember how I discovered this app but it’s absurdly easy to use. I use it a ton and love it.
Unreliable
by Bridget316 on 2019/09/29 17:36
My parking pass did not work and I was stuck in a parking deck. I was told by Spot Hero customer support I would have to pay out of pocket and wait for them to process a refund. I’ve been going back and forth with SH for over 2 weeks and have yet to get my refund.
Great Deals + Excellent Service = Happy Customer
by 1Mom4Monsters on 2019/09/28 16:32
I’ve used Spot Hero for a few years by now. Have always found great deals in NYC. Last night, it was my first time using it at Philadelphia Airpot... My flight to Atlanta was cancelled at 1am after it was postponed four times between 7pm and midnight, and I missed a wedding. Imagine my frustration, disappointments and exhaustion when I remembered I had purchased a parking spot for two days even though I only parked there for four hours or so. I reached out to Customer Service. They explained that they couldn’t make the partial adjustments on my bill as requested, because the best (and only) way to change the reservation is to do it on the app or the website. Instead, they decided to refund me the entire amount AND give me a $5 credit for my next trip. As disappointing as it was to have missed a wedding, Spot Hero has made my day a lot better.
Stole my money!!
by YAHSS56 on 2019/09/27 15:23
Charged me to park but then I had to pay when I got there anyway because there was no where to scan my ticket! Ridiculous!!!
Lot was misrepresented
by nerdninja on 2019/09/24 02:48
I used this service for the first time today. I paid a premium for a valet only lot with on-site attendants. I was told to park myself, was parked in and no one was around when I left half way through the show. Complete bait and switch.
Best way to Park in the big city
by ee444 on 2018/07/10 10:15
I&#39;m in NYC this is THE BEST!!! I hate apps and websites the take forever to setup. This was smooth and easy. Worked first try. I&#39;ve used it close to 10 times now and trust it enough to pay in advance. It&#39;s great! I get better prices to park for 8-12 hours anywhere in NYC. I can see an outside picture of the parking lot and decide if I want to park my car there. If I do, I pay, and have a reservation so I have a spot when I get there. The biggest problem with NYC parking is getting there ontime. The &#39;Early bird special&#39; if you miss that your screwed. And most garages end that at 9-10am. This app solved that problem for me. I can get there whenever I want and am still paying $10-30 less each time. Update: you have to read the restrictions of the parking garage on the app. I’ve had a garage charge me the difference between the $21 I paid through this app to their regular price $65, because I came in AFTER their early bird special! Tricky and greedy. So here we have a great idea, AND it works!!!
Great tool but should allow rating parking spots
by bbaydu on 2019/04/16 15:21
It’s a great tool and saved me a lot of money in NY city. However, my first experience was horrible. On a beautiful day I booked my spot through the app. then an hour or so later pulled into the garage. Garage manager bluntly told me that they do not honor reservations because they can charge more to people who pull in without a reservation and because it’s a beautiful day they won’t have an issue selling out that day. And I should discuss for a refund with spot hero. Or I could pay the difference. It was a shocker. Didn’t know what to do. I depended on the app and it failed me at first use... It wasn’t really the app failing me in reality, which is why I continued to use it, but it was the parking garage management. But app doesn’t have any way to provide me any feedback or warning about places like that, so it’s partially responsible. Then I started checking the garages on google for reviews, before booking on the app. Yes, it’s painful but gives “some” peace of mind. A review option within the app would be greatly greatly useful. Lack of parking space feedback function is what’s taking one star away from my review.
Used their spot, got a ticket, they ignored me
by Gbean32 on 2019/09/30 13:17
We reserved 2 spots with SpotHero like we have many times before. Got to the lot, parked and when we came back we had tickets on our vehicles. I emailed customer support and told them what happened. They asked me to provide a copy of the tickets and I did. I the. Received an email saying the tickets had been resolved and there was no issue. About 3 months later we get noticed from and attorney that we need to pay the fines from the tickets that were “taken care of”. I reached out to customer support again and was told that shouldn’t have happened, that my case had been escalated to a manager who would be in contact shortly and was asked to forward all of the information from the attorney. I forwarded everything and awaited a response or contact from the manager. That was the last communication I received from SpotHero. I sent several follow up emails and none of them were ever answered. I never received a phone call from the manager, and ended up paying over $120 in fines and fees for the tickets that SpotHero was supposed to have taken care of. They completely blew me off and had no interest or intention on helping me. Beware that even if you park in the right spot and the operators make a mistake and ticket you, you’re not going to be helped in any way.
Terrible Service and App
by Emilyb1222229 on 2018/10/18 02:11
Visiting Chicago and wanted to go to Shedd Aquarium, but we were worried about Parking downtown. I searched for parking online and came across SpotHero. I was super excited and paid $17 for 6 hours of parking in a garage about a mile from the aquarium. We get there, and there are 0 spots available, not only are there no spots available, but the garage is so overbooked that there are 7 other cars who also booked on SpotHero looking for spots. Keep in mind this is a very small garage. So we all get boxed in at the end/top of the garage and cars are having to reverse down to try and turn around. When we finally got to the bottom we had to wait 10 minutes to get out as the gate wouldn’t open without a ticket and there wasn’t an attendant answering the phone. Now all of that isn’t the end of the world. I assumed that if I messaged SpotHero they would refund my card and no harm no foul. I was wrong. I messaged them immediately, they have since sent me several advertisement emails telling me how SpotHero “has my back”, but have yet to actually respond to my open ticket(it’s been a week). I filed a dispute with my credit card to have the charge removed. I will never use this app again and hope this review will help others avoid the same pitfall.
Awesome App and Customer Service
by kjtvtraveler on 2018/07/10 17:50
I cannot say enough good things about Spot Hero. Not only is the app easy to use, it takes the worry of the cost and accessibility of parking away. It makes the process so much smoother and more pleasant. I live outside NYC and have used it many times there but I have used it in other cities as well. Recently, the garage I had arranged for was inaccessible due to street closures. I was late for work and didn’t have time to call Spot Hero to make other arrangements so I just pulled into another garage and paid almost 3 times as much. I knew that if I called Spot Hero I would get my original payment refunded. When I finally had a chance to call, they refunded my original payment and when I provided a receipt, gave me a credit for the additional cost of the parking garage that I wound up using. Hard to find such good customer service these days and it has made me a loyal customer who will recommend them to anyone who will listen.
Great Deals + Excellent Service = Happy Customer
by 1Mom4Monsters on 2019/09/28 16:32
I’ve used Spot Hero for a few years by now. Have always found great deals in NYC. Last night, it was my first time using it at Philadelphia Airpot... My flight to Atlanta was cancelled at 1am after it was postponed four times between 7pm and midnight, and I missed a wedding. Imagine my frustration, disappointments and exhaustion when I remembered I had purchased a parking spot for two days even though I only parked there for four hours or so. I reached out to Customer Service. They explained that they couldn’t make the partial adjustments on my bill as requested, because the best (and only) way to change the reservation is to do it on the app or the website. Instead, they decided to refund me the entire amount AND give me a $5 credit for my next trip. As disappointing as it was to have missed a wedding, Spot Hero has made my day a lot better.
Terrible app
by PABrown91 on 2019/05/16 12:09
I used this dumpster fire of an app once to get parking in Philly. I pulled up to the lot the spot was in and saw on their sign that their price was about $3 less than what I paid. Mildly annoying but I thought “hey I’m not gonna let a few bucks ruin my night.” So I pull up and the attendant parks my car. I’m walking out and I (thank god) over hear someone else saying to their friend “well they close at 11 so I guess we’ll just move the car then and go back.” Since my reservation was past 11 I spoke to the attendant again. He told me that the lot “closed at 11” but he was “planning to leave by 10:30” and according to him any car left in the lot after that is moved to a “secured location” for the night. Now I understand some of this isn’t particularly spot hero’s fault. But they clearly allow reservations to be booked in spots without having a system in place to check if that reservations actually possible. They also allow for parking in some sketchy spots. This app is a neat concept but there’s definitely bugs to be worked out. Also they spamf@&amp;k your inbox like crazy. So def use a secondary email to sign up.
Not worth it!
by calla1996 on 2018/06/27 02:16
We paid $18 for a garage in downtown Philadelphia in order to avoid the haste of finding street parking. We arrived at the garage and they turned us away because we didn’t purchase through them directly and they were full. I showed that my receipt with SpotHero and they told me that they won’t honor it since they were full despite me booking it the day prior. Got out to talk to the guy and he told me to be careful the app because it solicits places that are not actually available, like the one I had picked and paid for. EXTREMELY upset and will NEVER use spothero again. I ended up being late to my broadway and having to pay a ridiculous amount for parking. Worst app ever. Update: called into spothero and was helped by a girl named Emily. Emily was extremely helpful and not only refunded my $18 but also for the parking I had to pay for on top of the $18. She was very apologetic and made right of the situation. Changed my 1 star to a 3 Star for the excellent customer service I received. still a little hesitant to use the app, but they definitely made right of the situation.
Genius idea... great concept, just needs a small tweak!
by OreoUM on 2018/11/25 06:09
Genius idea... great concept. Just needs a bit of tweaking for a more seamless during arrival and departure. My experience was at the Pullman Miami Airport Hotel in Miami, FL. The customer-facing app interface is great. You record all the information the hotel needs to collect upon arrival. But, they (at least this hotel didn&#39;t) don&#39;t gain access to this information. It just happens that there was a huge line at t he front desk checking in when we arrived to park at the hotel. We had to wait in this line for 20 minutes when we&#39;re trying to make the hotels shuttle for a ride to the airport. It&#39;d be great if the hotels had a hotel-facing app interface showing all the info they need to collect so we don&#39;t have to wait in their line and then fill out a paper copy of some form... with all the info the app already has. Make the arrival and departure as seamless and paperless as possible, that&#39;d make your app stellar!
Rams Parking near LA Coliseum and Anthony
by Stace469 on 2019/01/01 01:36
My son &amp; I have had a few opportunities to attend sporting events around the country. For his birthday, I got tickets to his favorite team, the LA Rams and quickly realized that parking near the coliseum was a nightmare. And if you aren’t a season ticket holder, you’re out of luck. Taking the metro link would mean 1/2 the day on the train getting into downtown. I lucked onto Spot Hero and found a lot 1/4 mile away from the coliseum. So I booked it. And Anthony was AWESOME! So kind and made sure to aske our plans for the game so he parked us appropriately. He was helpful getting us out of the lot AND gave us easy directions to the freeway. If I return to an event here, I’ll book again and I’d highly recommend him to others. I’ll be using this app again for other events and travel!
Two very frustrating experiences
by Ivanpres on 2019/11/23 04:05
I like Spot Hero, but my last 2 experiences buying a parking pass have been very frustrating. First one I paid for the parking pass, once I got there they inform me the parking is full, to which I reply I have a parking pass already paid. They’re response: I doesn’t matter, the lot is full, you need to find somewhere else to park. Second experience, park at the place I paid for, when I’m leaving I informed them that I have a Spot Hero parking pass, they told me they haven’t work with spot hero or any prepaid parking pass for 2 years. I confirmed this is the right place, the managing company is still the same... and still I had to pay for the parking ticket to be able to get out... getting both refunds from Spot Hero was quick and easy, but I don’t use Spot Hero because of how good they’re refund system is, I use it because I don’t want to be strolling around trying to find a parking spot, I want to compare prices and choose one I so that I can just go straight to it and expect to have that spot guaranteed as I prepaid for it.
Will never use again!!!
by Shelby Henry on 2018/10/10 04:43
This past weekend I was in Milwaukee, WI for an event at the stadium and I paid $40 for parking on the app. When I purchased the parking spot there was a note below the information that said something along the lines of “on event days we can no longer guarantee you spot if you do not arrive an hour earlier than the event start time.” I arrived at the parking lot at 4:45 because the event started at 6:45 and my boyfriend and I were going to eat dinner and walk around some before the event. When I arrived at the parking lot I realized that the lot was not monitored and there was no way to save my spot. It was simply a lot where you parked and then paid for a tag for your window. I paid $40 for nothing and was not able to cancel my payment or get refunded. I then had to pay an additional $20 in cash to park in a different lot that was much further from the stadium. We also lost our reservation for the restaurant because of the extra time that it took to find parking and the additional walk time. I will never be using this app again and I would give it 0 stars.
Overfilled lots, but superb customer service
by Tiff327_1 on 2019/05/30 14:29
We booked a monthly spot in the Bronx, but upon showing up were told that they wouldn’t honor our reservation because they didn’t actually have any monthly parking spots available-we had been sold a spot that didn’t exist in a full lot! The manager said this happens frequently with SpotHero and refused to offer any assistance. We paid for overnight parking and I called SpotHero the next morning to complain. They were very concerned and took all the information down, refunded me the amount we paid to park overnight, and paid the difference for me to park in another parking lot nearby (over $100 difference in the monthly parking price-very generous). I did ask the representative to call the parking lot first and make sure the monthly spot actually existed this time. They did so and took great care of us, but even so I would be very cautious in using this app. Three stars for GREAT customer service, but questionable availability issues.
Inconvenient and stressful!
by K Mahoney on 2018/01/17 01:51
I frequently use Spot Hero to find deals and have had an overall positive experience. Today I used the app to reserve a spot from 9:30-5:00 - I commute over an hour to the city so it’s always TBD on my exact ETA. I arrived at the garage for my reservation and entered at 9:25. Given Chicago traffic I didn’t want to risk doing a lap around the block and being late. I ended up extending my reservation for an extra $2 till 5:30. When I went to exit, the garage requested I pay $5 for entering early. I called Spot hero and they were unable to revise my reservation which is inconvenient. I also learned the increments of time for reservations are 30 mins, which doesn’t allow for a ton of wiggle room. Spot hero asked me to submit my receipt for the additional payment for review and possible reimbursement. The garage receipt printer didn’t work, so I was left with no receipt. What was suppose to be a stress free situation ended up ruining my evening. Spot Hero should figure out a way to accommodate customers and not punish us for arriving 5 minutes early!!! Unreal. Considering using park whiz moving forward.
Fullmercityguru
by agf2199 on 2019/10/28 16:00
App is great! One problem I had was finding the parking garage because they had an incorrect address transposition when using Apple maps to navigate. It took us a whole 30 extra mins to find the place, cutting into the parking time I had already prepaid for. We drove around and around and couldn’t find 415 S Financial St Chicago, IL. We found a “425” and double checked our apple maps and it said 415. Then I checked my parking pass. It said 425. So we did end up getting parked at the right place. But 30 minutes or so late. That frustrated me. So I experimented using Google maps to navigate from the Spot who app. It was a longitude latitude drop pin right in the middle of the garage. The entrance of was of course not smack in the middle of the garage. 415 s financial isn’t even a PO address in Chicago. But 425. Poor app development when transposing you to Google or Apple maps. If you have Waze, this does work.
Waste of time and money I’ll never get back.
by Adamwilson301 on 2019/08/18 18:56
Spent 18$ to reserve a spot using this app in Long Beach . When I got to the parking garage they had already sold out all their spots to cash paying customers. There is no way to dispute a ticket or claim you have to hope you can get someone to listen to you and maybe reimburse you via email or call your bank and dispute the charge. Major MAJOR inconvenience, instead of showing up to the event early and finding parking I relied on this app to streamline things. My party and me ended up wasting well over an hour trying to find spots for our cars and ended up walking much further than the parking garage we reserved. This of course had us miss about 2 hours of the event and be out 18$ in parking (just for my car not including my buddy who paid 11 for his car and my other buddy who paid 7$. These jerks oversold and got 36$ just from my party. They probably raked in hundreds or thousands from other people who won’t fight or complain for a few bucks. Very crappy situation that kills a night and ruined the moral of a party.
Book with Caution
by moonchild59 on 2018/11/03 18:33
I made a parking reservation on the app and found out the lot was full upon arrival. What is the point in making a “reservation” if they don’t guarantee it? I was pressed for time and I couldn’t find a place to pull over in the area (downtown during rush hour) to call the company. I ended up finding another lot on my own that was $3 more. I was annoyed but prepared to simply request a refund through the app but they don’t give you that option. You need to call or email the company for a refund. I called and spoke with a rep who then emailed me and instructed to send pics of my receipt at the other parking lot. I did so and respectfully expressed my displeasure at the whole process. I sent another email the following day to check on the refund status and heard nothing. I called the company again today since it had been a few days and was immediately refunded and given a $10 credit which I’m not sure I’ll even use. Overall, it’s been a big waste of time and the first person I dealt with failed on customer service.
This doesn't work at all
by Arturo Madero on 2018/12/11 16:05
Looking for cheaper parking at American Airlines Center in downtown Dallas I came across SpotHero. I reserved a spot and got an email with a reservation ID. The app also provided the redemption instructions. I drove to the parking lot and when I tried to redeem my reservation I got stuck at step 3. At the payment machine there was no &#34;Coupon&#34; button or any other option than paying cash or credit. I tried calling the phone number listed. The app says they take calls from 6 am to 11 pm CT. I called around 7:45 pm but couldn&#39;t get to anyone on the phone. Since I was running late for the game at this point I decided to pay on the spot again at a higher price. I sent a couple of emails through their app requesting a refund but haven&#39;t heard anything back from them. This is a complete joke. As a company you should at the very minimum make sure that customers will be able to redeem their reservations before selling spaces at a lot where you don&#39;t have the proper machine to do so.
Don’t Bother
by Ellip50 on 2019/05/16 11:19
The only good thing I can say about Spot Hero is that it was easy to cancel. When I went into the hotel with my Spot Hero reservation, expecting to be directed to their garage where their App indicated I would be parking for the 12 days I had reserved a space, I was told that since I would be gone for over a week, I would need to park in a department store garage two blocks away and that there would be an attendant who would bring us back to the hotel to catch their airport shuttle that left twice an hour. As that meant that I would miss the shuttle that was leaving in 15 minutes, I expect that would have added an hour, (not to mention the inconvenience of dragging two heavy suitcases from one shuttle to another), to the time it would take to get to the airport. So I cancelled and parked in the airport lot. The $36 I would have saved was not worth the hassle and time associated with taking two shuttles to the airport and parking in a garage that I felt was less secure than the hotel garage.
Happy Chicago Customer
by RK Chicago on 2018/06/19 22:20
I&#39;ve been using the app for a few years now and have been very happy so far. I&#39;ve found cheaper alternatives to other parking options for many places using this app. Locating a garage is quick and easy, and the intergration with ApplePay makes the transaction simple. One word of advice, since they added intergration with calendar events, it&#39;s important to check the start and end times to make certain your desired time frame is covered. It&#39;s easy to edit the default entry/exit time, and it&#39;s easy to dismiss that feature and just book parking as you would normally. I&#39;ve been able to change entry and exit times after my initial reservation when needed, and not had a problem so far.
It’s good enough but not great
by Spewsy on 2018/02/12 18:17
I like that I can book daily parking cheaper than at the gate BUT it’s a cumbersome website and app for something fairly simple. Examples: - I can’t book or search monthly parking on the app or the mobile website. - I can’t easily search monthly parking that might be coming available. It should tell me future monthly parking options and say “available on x date”. - I can’t book daily parking for every Saturday (for example) without doing it manually. There should be a repeat option. - When you search monthly parking it displays a phone number and says they love to help. The guy on the phone just did the same search as me and no additional help whatsoever. - I sent in a message via the support center and no one ever reached out to me. - I tried entering a $10 off coupon but it’s only for first time users and I’d grumpily already booked parking the night before. Bummer. I do like the prices and it’s worked fine on every booking. I like that you can cancel last minute, which I’ve used a couple times when it’s snowing and I decide to work from home. I just wish they had more support and functionality.
Convenient and great customer service!
by Memanguy on 2019/08/05 22:15
This app has given me peace of mind knowing that we will have a place to park when we reach our destination. Last week, we used it to reserve a spot for a baseball game, but when we arrived, the street was closed off to traffic. We ended up parking at a different lot and spending $10 more than we did for our reservation. Wasn’t sure whether I would receive a response from customer service, but I was pleasantly surprised to hear from them the very next day. They refunded the payment for my SpotHero reservation and gave me a credit for the $10 difference. I’m so pleased with how this situation was resolved and I will continue using SpotHero for all my parking needs. Thank you!
Never go to the city without reserving a spot!
by PrincessMG on 2019/01/22 03:51
I was VERY skeptic about this app at first. I’ve used this app MANY times with my husband every time we go into the city, and only ONCE (when I went by myself, of course) has it given me an issue! I ordered a spot for $10, and the garage was closed. The alternate entrances all denied my entrances. So with my frustration, I bought another spot for $20 for over night, (better than paying $55 for overnight). That one worked, no problem! After getting in, I addressed my issue via chat about my $10 spot and the next day, I received an email saying my return was processing already and that I should get my money back in 5-7 business days! Awesome and quick customer service!
Worst experience
by nogood117 on 2019/06/19 05:59
We booked a spot near wrigley field for the cubs game. We got to the lot and they were full.. (even tho we reserved a spot) we called the help line and they were very nice and booked us a spot near the field and said they would cover the additional charge... we spent 20 min getting to the spot because we were driving around wrigleyville to find the spot was taken... we call back and tell them the spot was once again full... then they gave us a 3rd spot to go to which took us an additional 30 min which was close to the field... and guess what.. that spot was also taken.. so the game started an hour and a half ago and we still didn’t have anywhere to park. Finally we just decided to park at a lot we could find and ended up walking a mile to the game and got to the game in the 5th inning. We were extremely upset as this was a rare occurrence that we could get a night out.. I will NOT use them again... VERY disappointing
Too Many Pop-up Ads
by Melody_mom on 2019/06/20 11:19
I have used this app several times in New York City and in Washington DC for the same two garages, and have not had any problems having my reservation honored at those places. My main complaint has to do with the app sending push notification spam to my phone. I went into the settings and changed it so that notifications would NOT send push notifications. However I still get pop-ups constantly on my phone with this app. It’s the only app for which I get such notifications. For this reason I am deleting the app. It’s not worth it to get these constant ads. Very annoying and disappointing! I get that you’re just trying to drum up business for your company, but I live in a suburb. I don’t need your app unless I’m going into a city, so there’s absolutely no point in sending me constant ads.
Great Customer Service
by TH3 PRODUCT on 2019/10/06 13:35
I rarely ever write reviews. But honestly, this app is really good. I&#39;ve saved a lot money by using this app, and whenever I have problems the costumer service is always helpful and very friendly. Last night I was having a tough time getting into a garage. But my plans canceled so I decided to head home. I called customer service after I exited the garage... They felt so bad for my bad experience that they reimbursed me how much I paid for the ticket ($15) and added $5 to my SpotHero credits. They were so friendly, and I honestly have never had a bad experience talking to SpotHero customer service so thank guys! (By the way this was a summary of what was a hour long ordeal).
Poor Communication with Affiliate Lots
by Treasybear272 on 2019/09/07 19:52
Great and easy to use app!!! The customer service is really amazing and fast as well. Unfortunately I have been ticketed twice in one week for not having a receipt on my car even though spot hero confirmed 3x that its not necessary for me to have one in order to park in that specific lot. It seems as if the affiliate lot either does not have access to spot hero reservations or they just cant be bothered to check. The last thing I want to do when I get out of work is dispute a ticket that I should not have gotten in the first place. I would recommend selling Spot Hero bumper stickers or some sort of tag for the customers that do not have a printer at home. Overall I really enjoyed the service and convenience until the consecutive tickets. Wont be using the app anymore so I’ll just add some time to my commute to find other parking accommodations.
Very Disappointing Experience
by hellogeemac on 2018/06/20 15:13
I liked the idea of SpotHero a lot, but when we got to the parking lot that I had reserved and paid for, the parking lot did not exist. It looked like the parking lot had been closed for some time. We drove around a couple times to make sure but after realizing the parking lot wasn’t open, I immediately called a representative from SpotHero. While he was extremely helpful and apologetic (and helped book another parking lot for us), I was very disappointed that SpotHero did not catch this error earlier, as this caused a lot of stress. We came to the city for a concert and we were almost late to it because we had to spend extra time figuring out our parking situation when I wanted to avoid this from happening by using SpotHero. We were lucky that we left a little early so we didn’t miss the concert, but unfortunately, I am not sure I will use this app again or recommend it because of this poor experience.
Worst service EVER
by "Mr. Fast" on 2019/11/21 17:54
If you like getting your car booted after paying for a parking spot please use this app. Hours were spent waiting for the boots to be removed, $70 removal fees, and then also told by the garage to pay them to park ($50) or my car would soon be booted again. This does not include the $15-$20 spent on spot hero parking space for the day. Long story short I came back to my car and found two wheels booted. Because I paid for a spot the spot hero support team told me I would be refunded.... well two months later, a long email chain later (I followed up over six times to receive an answer then had to call in (another hour on the phone) just to get to a resolution) they will not be refunding me. Primarily due to the reason that I did not let the valet workers park my car.... there was no valet stand and if you are like me you don’t like other people driving your car in the first place. It is a shame because I spend hundreds of dollars parking downtown each month- you think a large company would be kind (or smart?) enough to refund my $70 booting fee as they make that in profit off of me in a week or less. Now I will gladly pay double for parking just in hopes these thief’s go out of business. It’s not even about the money- it’s the point. If I could give a negative star rating I would. No one I know will ever use this app ever.
Pay TWICE the price
by Scottyld on 2018/07/01 22:54
Used it yesterday for the first time. Paid $26 dollars for a garage on the weekend. Seemed fine so I used it again for parking at the same garage today. Before I took out my phone the attendant pulled up the parking amount for the weekend and it came up $15. I asked “wait, the price on the weekend is $15 dollars?” And she answered “yes it’s always been $15 dollars “. So I paid $26 dollars using the app for a $15 dollar spot. Decided to do a test. I park at this garage almost every day during the week and it’s $27 dollars. Put the exact in and out times into SpotHero for Monday parking and it’s price was $50 dollars. Almost double the amount. Should change the App name to PriceDoubler. *******I must say their customer Service is Excellent. When I called to complain about being over charged Kathi immediately credited my account for the over charge. I added a star for that reason ********
I’m Done With SpotHero!
by DTA87 on 2019/07/28 14:50
After using this app for several years, I am now done with SpotHero. The last 2 times I have used it have been bad experiences. I used it a few weeks ago to visit the New England Aquarium in Boston. The aquarium recommended booking ahead with SpotHero, so I did just that. I arrived only to find out that I could have saved several dollars had I paid on exit myself with validation from the aquarium. I again used it last night. I paid $12 for a garage near Copley Square. I arrive to find out that if I pulled up on the spot it would have only been $10. In addition, the instructions said that the ticket must be validated by 12 AM when the office closes. We decided to get dessert, so I rushed back to have it validated before midnight. I got to the parking office at 11:20 PM. The attendant told me I was lucky he was still here since he was planning to leave in 5 minutes. (At 11:25 PM). So I am now done with SpotHero. Others be warned!
Terrible Customer Service
by mdl58 on 2019/03/15 17:46
I have used SpotHero numerous times in NYC and only had one issue that was not their fault. Until today. I prepaid for an overnight spot for $61 which in Manhattan is a reasonable price. When I arrived to pick up my car the attendant told me the price was $45. I told him I already prepaid $61 and there was nothing that he could do. I figured it would be an easy call to SpotHero to get my $16 refund. I was so wrong. Not only was I refused a refund, they suggested that I pay the lot the $45, send them the receipt, then I’d get a refund. So they wanted me to pay $106 for a $45 spot, and hope I get my money refunded. They wouldn’t trust me but I’m supposed to trust them. Not only that, the poor girl that answered the phone was thrown to wolves to try and resolve the matter as no supervisor would come to the phone. Not a way to run a business. It also makes me wonder if I just got lucky this time and was overcharged in the past as well.
Best Parking App Ever!
by plum tree road on 2018/09/06 19:24
Have used this app for over a year, parking in NYC and Washington DC. It allows you to choose your parking venue with a myriad of choices. The best part is, if your plans change and you cancel your reservation before the original start time they immediately issue a refund to your original payment method...no questions or hassles and it’s done right through the app. I used to use one certain parking garage in NYC and was a slave to their limited locations. With SpotHero you can choose any garage in their system and be assured that you are paying a reasonable price. Reservations are easy and changed plans are equally as easy. I wish I could rate this app 10 stars!
This app does not give you a spot.
by looking for spot iN NYC on 2019/05/22 14:39
Be very careful. You do not have a “reservation” with this app. In the words of the app’s support people, after I told them my reservation did not get me a spot, “Having a reservation just means your chances are much higher than most to get a parking spot in a timely fashion.” This did little good when I got to my selected NYC garage on time but confronted dozens of gridlocked cars from three (yes, three) each direction trying to get to this garage. The information was also highly confused as the app gave two different “entrances” to the garage—one closed, the other swamped. My reservation was totally meaningless. I had to scour the neighborhood for another place to park. SpotHero refunded my money, but it failed to solve the one problem I thought was it’s purpose to solve—that I could prepay for a spot and not have to worry about parking. Keep worrying and build in more time, just like before.
Difficult to use and awful customer service
by Bambambambambbbabshshhs on 2018/12/28 13:23
On multiple occasions I have tried using this app. A few time it has worked well, but other times I am unable to get the app to work while at the garage, requiring me to pay the garages fee and being stuck with the Spot Hero prepay fee. You would think this would be grounds for a refund, however, when reaching out to customer service, I received no response. As a side note, when I have been stuck paying for the garage fee, it is generally less than $5 more expensive than SpotHero, which I believe is worth not having to use this poorly constructed application. Update: customer service was slightly rude, making me feel as though I did something wrong, instead of giving me the benefit of the doubt. Provided me with a credit for the parking I paid out of pocket. This is really no use to me as I will not be using the App again.
Hides information
by Madison 2435 on 2019/08/12 13:45
I wouldn’t recommend SpotHero for anyone who arrives early or wants more information. No where on the app does it say about consequences if you arrive early. We parked at a garage where we made a reservation through SpotHero. The directions for the garage through the app instructed that we scan the barcode and take a ticket. When trying to leave the garage we couldn’t get out and the place wanted us to paid the full amount. I called the help desk for the garage and they stated that If our reservation went through we didn’t need to take a parking ticket. The app lied about the process of the parking situation and didn’t state on the reservation that we couldn’t arrive early. We ended up paying for the full price of the garage on top of the SpotHero. I called SpotHero and the lady was rude and not helpful. I will tell my friends and family to not use this app and go with a different company.
Great App and an even better support team!
by Tauseef Syed on 2019/11/29 14:52
We use this app when traveling, especially to new locations (mostly on the east coast). This app is great to find a safe parking spot, and most likely at a cost effective rate. Features we love: user reviews, well explained parking features, ample interior and exterior pictures. Hassle free experience. Recently we travelled to NYC. Unfortunately due to traffic blockages our parking garage was cordoned off. We ended up paying double the amount to park at a different garage. Post event and one simple conversation later, we were reimbursed for the initial booking and the credit for extra expense was issued as well. Overall a hassle free experience!
Do not use this service, it is a trap.
by WhiteRainForest on 2019/08/14 15:43
I have paid to spot hero before I entered into parking spot. Though I got a ticket at the parking spot. I called customer service and they told me they will take care of it. After a month got a collection from the parking company so they lied to me and didn’t take care of it. I called once again to find out what’s going on they told me the same thing they will take care but then got another collection notice. Not sure if they make customers fool or don’t wanna work on ticket. Please do not waste time of us if you don’t want to work on ticket just be straight forward. Edit; my ticket voided now. Updating my ratings to 5 stars
Customer Service
by M Roady on 2018/12/07 17:56
I recently had a bad experience with a reservation not being honored and a second I made at the moment which I couldn’t get to. I eventually parked without using spot hero. I called Spot Hero and spoke with Kathi who was incredible. She was professional and sincere. She immediately refunded my first charge with an apology for my experience and told me how to obtain the refund for the second one ( which only involved an email) She followed up with me by email several times to keep me informed. There are bound to be some unfortunate incidents with individual vendors in a large city like New York, but the customer service provided by Kathi will keep me as a customer.
Horrible and what a joke customer service
by Jhgh0123 on 2019/03/10 19:12
Horrible first experience using their services. I booked a parking spot in downtown Chicago, they gave me the instructions to open the gate by using my cellphone but when I got there their app didn’t work to open the gate, I had to call them and they tried to open it from there but nothing happened, short story I lost my appointment and me and family had a not nice moment because of this so finally they had to find me another spot near by. Then for the next day I had already booked the same parking spot and I decided to email them to please refund my money back because after such a horrible experience I just didn’t feel like using their services again and that’s all, I NEVER receive an answer back at least to say NO! This company is a joke and really disrespectful with the customers. I don’t think I’ll use this again.
Beware before you book parking here
by GCDDSB on 2019/11/06 17:55
I booked two nights of parking for 32$ per night. They were “upgraded” to all day parking because it hit the charge cap of the garage. Yet the first night I found out the price should be 22$ instead of 32$. I contacted them the next day and they told me they cannot refund me for the first night but I can pay by myself for the second day and upload the receipt for a refund for the second night. I did so and the price es actually 12$! The manager told me since I exit after 11pm I got another 10$discount! So I contacted them again for a refund of the first night — they were charging me $32 for a $12 parking! However they refused to do so and issued me some useless coupon to lure me to use it again. Never. You robbed me $20! I will never use it ever again BTW I was not able to use the “reserve” spots in the garage. So god knows how they can guarantee a spot for you!
Bad app - good costumer service
by BlackCEMS44 on 2018/11/06 13:39
EDIT: I sent an email to SpotHero, and gave them a call a few days after. They reimbursed me the amount I had paid through the app and gave me some credit to match what I paid in the garage. Issue was promptly solved once I got in touch with them. Kudos to their costumer support team!!! I used this app to book a parking space in Chicago this weekend. I was charged when I booked and was able to get into the garage. Everything went well until I had to leave the garage: you have to grab a ticket and go to the payment booth even though you already paid through the app. I figured the garage would place a temporary charge in my card and would remove it once it would associate my ticket to my reservation. Surprise, surprise, IT DIDN’T!!! Put the ticket and scanned the barcode upon leaving, as instructed in the app, but now I’m stuck with a double charge for the same parking session. I have sent an email to SpotHero and will revise my rating if the situation is corrected. If not, I will go to American Express to dispute the charge. In the meantime, I can only say: DON’T USE THE APP, IT’S USELESS!!!
Do NOT use!
by warning-do no use on 2019/04/04 13:00
I live in a big city so an app to help with parking would be great. NOT this one. I have reserved spots only to arrive to a full lot and most recently, after parking for the day and going to work I tried to leave the lot. I was told someone had already scanned out using my reservation. How could this be?! I was at work all day and no one has access to my phone. The garage told me o had to call spot hero so I did and I had to sit on hold over 10 minutes before I could speak to someone and then they advised I pay the full rate since I had clearly left already. I had to pay the garage it’s full rate (in downtown Chicago for a full day of parking) to be able to leave the garage. How does this even happen?! I will never use this app again and really wish there was a way we, the customers, were not always stuck cleaning up the mess for a service we paid for.
Quick, Easy, Amazing!
by NetworkGnome on 2018/12/31 07:20
I’ve used this app numerous times before leaving a review. Every time I use it, it has saved me time and money. No more circling around, looking for an open spot. Reserve a spot close to where you are trying to go and SpotHero does the rest. Last week I parked to go to Shedd Aquarium, and when I was leaving the barcode kept reading “error” at the gate when trying to leave. I called the attendant and gave her all my info from the app and she let me right though -only hiccup I’ve had. I love this app and use it frequently. I have also had family members download it for when they are in town visiting. Great work devs!
Be Careful with this app
by em2562 on 2019/11/09 23:01
I was visiting NYC this past weekend and I entered a garage that I had paid in advance for. I arrived five minutes prior to my reservation. I was ASSURED by the attendant at the garage that this was completely fine and I wouldn’t be charged additional fees. Fast forward to when I was leaving the garage, I left two hours before my reservation ended. When he printed the ticket I was charged for an extra FULL day of parking. I was told by the attendant that this “happens all the time with SpotHero” and that I should reach out to them to get a full refund. Well I reached out to their customer service and they apologized and gave me a $5 credit. Not even close to covering the extra day I was charged. SpotHero clearly does not communicate with the garages they work with and did nothing to help my situation. Thanks for the $5 credit SpotHero, I will not be reserving with you in the future.
Great customer service
by tuyet, long island on 2018/11/16 00:13
I made reservation thru SpotHero on Veterans Day Weekend, but we couldn’t get thru to the entrance of the lot due to roads blocking on that day. We ended up park elsewhere with higher price. I contacted customer services by emails. I was very pleased with SpotHero’s customer representative, Shirley, who replied back to me in 2 days with all details information to resolve my problems. At the results, she gave me a refund of my SpotHero reservation on my credit card and also gave me credit on my SpotHero account the difference that I paid extra elsewhere. I am very happy with customer services and I am looking forward for the next reservation with SpotHero. Thanks again for great customer services.
Brutal customer service
by pm24-2019 on 2019/12/03 16:23
Paid Spothero $10 to park in an unmonitored lot that I could have parked in for $5 had I not used the App. Disclosures were inadequate and I had no idea what I was purchasing. With no one monitoring the lot there was no way they could have guaranteed me a spot had that lot been full. To make sure my car didn’t get towed I also purchased the $5 ticket and SpotHero has refused to reimburse my $10 fee. Customer service takes no accountability for a very poor customer experience and has been accusatory and rude with poor reading comprehension. They are demanding I provide the $5 receipt and are unwilling to reimburse the $10 fee. For such a small amount of money I expected them to make my life easier, not make this experience more painful over a measly $5. This is the second issue I’ve had in a month. I am deleting the app and switching to Parkwhiz.
Caveat Emptor
by v_ac on 2019/10/12 03:19
i downloaded this app after reading about a great parking deal during Fleet Week this weekend in san francisco. i paid my “great deal” parking fee and got a receipt w clear instructions when i get to the garage. got to the garage in SF (named after the most populous city in AK) and even asked the staff before i went in about the procedure if i already have a paid parking fee loaded on my app. i was told that before getting out, to show my ticket stub and my paid fee on the app, to the booth operator and everything will be hunky dory at the end of my stay at the garage, the booth operators told me they won’t honor the fee i already paid and that i have to contact Spothero. this was after i asked before i entered the garage about the procedure for payment with the Spothero app. so either Spothero or the garage or both are scamming me. either way, I AM OUT AN EXTRA $50, thanks to the Spothero app.
Low navigation efficiency
by JackBigToe on 2019/08/26 19:27
Finding parking lot was fine but not the cheapest and most convenient as it seemed ex: found a further $25 one for me instead of the every-local-people-use public parking lot for only $7. This makes me think twice before I would use this app again. Booking in advance is pretty good. However my time somehow was already extended (don’t know if it a standard time length or inaccurate technical problem since the period of time was not so even from 11pm that day to 1:30am two days after when I only searched for 11pm that day to the next morning...) Terrible navigation: did not apply the direct address from my booking to my map e.g. 1010 This St. to 1017 This St. and the number keeps varying from the original one to a slight different when I test other locations as well (minor problem but definitely NEED to fix).
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