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App name
Accor All - Hotel booking
Description
Book a hotel, a boutique hotel, a 7-star establishment, a youth hostel or even a villa or apartment in over 111 countries. That’s 3,000 towns and destinations and 5,000 addresses just waiting to be discovered. From economy to luxury, the choice really is all yours for a city escape, a business trip, a romantic weekend or a road trip with friends. Take your pick: ibis, Novotel, Raffles, Fairmont, Mercure, Sofitel, Pullman, MGallery, Suite Novotel, Adagio, ibis Styles, ibis budget, hotelF1, Mama Shelter, onefinestay, Rixos Hotels, Jo&Joe, 25hours Hotels and Thalassa Sea & Spa are all present on our app. The Accor All app is your new travel partner: • Prepare your stay Search for somewhere to stay in a specific town or city or close to a particular monument, and browse photos of the rooms and venues before checking out the Tripadvisor reviews. You can book, manage your booking and prepare your trip. What time does the hotel open? How can I contact the hotel? How many points will you earn for this stay? Our app can answer all these questions. Don’t forget to join our loyalty programme to enjoy a discount of up to 10% on each booking. • During your stay Earn Rewards points at our hotels when you stay, and on a day-to-day basis in our restaurants and bars. Got the travel bug? We can offer you somewhere to stay in the world’s most stunning towns and cities: Paris, Berlin, London, Zurich, Bangkok, Munich, Singapore, Vienna, New York City, Amsterdam, Shanghai, Hamburg, San Francisco, Brussels, Milan, Cologne, Sydney, Warsaw, Dubai, Rio de Janeiro, Prague, Hong Kong, Rome, Lisbon, Frankfurt, Budapest, Istanbul
App not loading
by Matthew Huynh on 2021/10/19 10:01
I tried to open the app. But it keep loading too long and so very slow.
Update not working
by Okie@Apple on 2021/10/19 09:49
After the latest update, the app will not open to account information. Great app before latest update.
App is not working in IOS !
by Adu1515 on 2021/10/19 09:39
App is not working in IOS !
Update broken
by napb1 on 2021/10/19 09:22
After the update app won’t start (perpetual spinning wheel). Please fix.
Consistently get error messages and unable to book!
by psp747 on 2021/08/25 18:29
I’ve restarted my iPhone, deleted and reinstalled the app but I’m still unable to book because I consistently get an error message that says “Oops! Unable to retrieve your details. Try again later.”
Not even sure what I booked
by Ifjewel on 2021/07/26 22:04
Uneven website makes booking a room a little complex.
Family vacation
by mctxyz on 2021/06/09 01:44
The app still does work.
Would be nice to have the option to add the membership card to the Wallet App
by Pavel 1982 on 2021/05/28 07:14
Would be nice to have the option to add the membership card to the Wallet App
My go to app and loyalty program
by Nekobasu on 2021/05/11 13:25
Even before I reached platform status, I’ve treated wonderfully by the accor hotels I stayed at in Bangkok. Special shout out to the Novotel on Sukhumvit 20. Those guys literally make me feel like home every so gle stay. The app is awesome and intuitive. It gives me the best price so I don’t need to be bothered with others unless I want to go outside of accor system
merci
by Us061978@ on 2021/05/07 04:29
Votre programme est toujours le meilleur
Economic
by 169305 on 2021/01/05 05:04
Thankfully
Hotel
by Nashalder on 2020/09/28 21:29
Awesome
App crashing
by MikeinSFCA on 2020/08/23 23:46
Unable to book, updating my address. Used another Hotel group instead. Needs fixing.
FIX THIS APP PLEASE!!
by Rich1110USA on 2020/06/10 14:08
Please put the toggle switch back that used to allow business rate booking. This app is useless for booking discount rooms. The old app used to save the discount code with easy access via a toggle switch. All discount booking have to be made on the website now and that's not convenient because discount codes do not save, so it needs to to be retyped in for every search or movement off the page.
Bad
by Stevensz36 on 2020/05/26 12:44
Bad App, every time open it much low, and spend a lot of time to connect the internet. And the price in the app is much higher than Ctrip and other apps.
Excellent hotels in one app
by q8 aaryan on 2020/03/09 19:56
As i am frequent traveler I tried many hotel group, but now after many years decided to be with Accor , they have various hotels around the world further they provide great customer service , Simply A+
Almost there...
by Hal06 on 2020/03/08 08:24
Would be great to be able to change dates after selecting property or even after selecting room. If I want to check how much it would cost to extend my stay, I have to go back right at the beginning. On the bright side: you can use a Revolut or N26 and have pre-payment made in local currency. That is great!
Incomplete App
by Hotairselling on 2020/03/04 09:00
Filled in all my info. Log in. Find a hotel but the app doesn’t have the info that I entered. Back to booking.com where everything works.
Simple and nice
by Kijanay on 2020/02/22 14:58
I love the new design. It seems to be faster than the previous one that was years behind yet with more options.
You are LIAR
by conqueror1483 on 2020/02/10 07:20
Rate and details are changing like a nonsense First show up the rate included breakfast and free cancellation till 13.02, than showing up, breakfast not included, LIAR!
Dysfunctional app
by mwnada on 2020/01/25 08:35
Since the app upgraded I can't make bookings anymore. There's nowhere inside the app to get customer service or get assistance. Stuck using third party apps now for my hotel bookings.
Its good
by Jpvaca on 2020/01/22 17:53
But could be way better
Doesn’t appear to work with iOS devices
by StumpWhacker on 2020/01/22 00:25
Tried to use this app on my iPhone and my iPad today. On the iPhone I was able to pull up dates and location but it never gave me info on how much the rooms were. On the iPad when I tried to enter dates and location it just kicked me back to that screen with a message saying “it’s not you, it’s us” and that they’re working on it. As is, this app is useless to me.
Loyalty is the key.
by Capt Bennaji on 2020/01/16 13:23
Using the Accor hotels for 6 years now, i would like to thank the whole team globaly for the hard work,hospitality, and the smile that almost every staff member is carrying it. As a gold member of the accor i enjoy every moment either on a business trip or leisure, the way i can use or transfer my point from other firms like airlines is a plus. The variety of hotels almost every part in the world makes you feel home wherever u go, with high or low budget. Im not planing to change to other groups for the time being.
Unable to book
by Frannyhead on 2020/01/08 18:23
Despite being a long time Accor member when trying to book a room today my information was declined. Very frustrating
New update requires so much additional work
by Helentastic on 2020/01/06 17:06
I am not seeing my previous stays and I cannot see my future bookings. They show up on the website but not in this app. I hate this app. The poor performance will definitely impact my future stays- I will book with chains that have more reliable apps that I can count on. International travel is exhausting enough without using a bad app.
Bring back price sorting option
by BTAB app rating on 2019/12/31 10:32
Right now, price sorting options is gone in the new version of the App, which is a big issue. Bring it back ASAP please
Service
by syed jafrey on 2019/12/28 17:41
Mohanad at check in very professional and courteous in accommodating the needs and also Abdul Aziz later in the evening. Very good people and genuine. I was also pleasantly surprised by WhatsApp messages with Rana and his professionalism! I will definitely keep in mind staying in future at Alcorr properties. Thank you
Maher alaqadhi
by bahrain Guard on 2019/12/26 16:17
The best Hotel chain I deal with it
What a piece of garbage
by Sunest on 2019/12/26 06:19
There is no way to tell how many more points you need by when in order to maintain your status for the next year. Ridiculous. Must’ve been designed by a bunch of idiots.
Credit cards previously used are saved but need to be typed in again for the new booking.
by alfie.sy on 2019/12/25 05:20
Tried booking a room at the Pullman Hong Kong. Logged on with my Accor Gold account, I was only being shown the most expensive suites (USD 550++ per night). When I logged out of the account the cheaper rooms were suddenly available.
Seamless app
by Marcici1983 on 2019/12/22 10:30
Efficient
Lovely hotel unlovely receptionists
by Ex. cel on 2019/12/21 17:38
I booked a last minute stay in Ottawa, talked to online reservation. They were great. They stated a fee. I took it . Arrived at Ottawa. They did not believe the price quoted to me. Who did I talk to, they asked. What was the promo code,etc. I saidI can’t remember his name. I only know I spoke to Accor folks. They checked my company in. Lo and behold, they charged us with their own fee. This was bad business for me. First of all, I had a ACCOR membership. It means ( to me) that I am loyal to the brand. However, what management did meant they did not believe what I stated. They beloved me to be a liar. I felt so disrespected . I have not booked with this hotel since. How do u build brand loyalty like that? I am so disappointed.
Previous app was better
by rghya on 2019/12/18 18:30
You can not book two rooms at the same time You can not send comments to the hotel about your booking as before
Excellent online service
by TchicayaB on 2019/12/17 20:48
Fast reservation online
Old app much better
by Coventrm on 2019/12/14 12:59
Not a fan of the new app. First, the search is way to literal. One of the great things about the old app was that one could search for a place and then it would show you things nearby. Current search is pitiful. Also, the photos of hotel and rooms used to go full size. Now they are tiny and chopped off. Accor is my favorite hotel brand and I have Platinum status. But this new app is in need of work. I will probably start using the website instead.
From bloated to non functional
by Hessinger on 2019/12/13 23:18
This version is barely functional!, can barely make a booking without dozens of error messages
MR C
by Reviewguy8 on 2019/12/11 10:52
Previous app was so much better
Credit card year expiration only goes to 2023 so I could not book
by kwduty on 2019/12/07 14:58
Credit card year exp needs to go beyond 2023 In addition app is buggy had to go out and start all over in order to use another card.
Dones‘t work!
by 好用!不错!还行! on 2019/12/07 02:38
“See room rates” dones't work,cann't make a reserve on app!
Frustrating!
by Varoma on 2019/12/06 05:02
It was all good before and they have to change it to something that not only frustrate but broken!!! Makes me want to cancel all my bookings!
Keeps logging out
by Andrpos333 on 2019/12/05 16:10
From time to time i have to type the id and password to login again. Imagine if all the apps i have would do the same? Also after the update the price is Euros.
New App is very bad
by Abo Alshosh on 2019/12/04 19:15
The last update was very bad, you cant add another room when you are booking and the currency cant be changed to your country currency
A major improvement, but still no Wallet support
by A fan of the real yannick b on 2019/12/04 04:27
I've been holding top-tier status within the Accor group for a while now, and they're still one of my favorite groups, this new update is aligning Accor with the apps of other big hotel groups (I won't name any, but you can have a try for yourself), in terms of ease of use and general user experience quality. But, STILL no Apple Wallet support?! I'm really waiting for this. Accor is the only major hotel group that still doesn't support it!
The new ALL app has even less features than before
by Mato M on 2019/12/03 23:03
Progress generally means positives and improvements, but not with Accor. The new app released 12/3 has even less features than the previous app, which also was lacking in features. The app still does not have membership card or reservations that can be placed into wallet. It’s almost 2020. Try to catch up.
Euros only?
by mcreggie on 2019/12/03 21:40
Why can I only see rates in Euros? For US properties? Waste of time.
What is this update
by Cxmyles on 2019/12/03 20:20
I miss the last vision
Worst update ever!
by nakikol on 2019/12/03 17:33
There is no result after inputting my search in this new-renamed app!
Status info hilang
by jayaland on 2019/12/03 17:23
Saya member 3 tahun di accor ... setelah update terlihat lebih sempurnah .. sayang hanya saja , di applikasi dulu kita bisa mengetahui hotel mana saja yang berpartisipasi dan yang tidak berpartisipasi , sedangkan applikasi sekrang setelah update info tersebut tidak ada ... sisa nya ok dan terlihat menarik ... Ada beberapa di bagian hotel mengenai info hotel ada kata2 penulisan salah ... seperti ibis tertulis terpisah seperti di bagian info mengenai hotel ibis budget jakarta cikini .
Prices In Euros
by VeryPrivatePerson on 2019/12/03 16:54
The new app is only showing prices in euros. I can’t see how to show other currencies, such as USD.
Cannot change to local currency.
by C_active5098 on 2019/12/03 14:42
The app is not user friendly. For settings, you still need to open thru their website to update details and the currency for the hotel cant be change from pound to local currency.
How do I select my preferred currency on new app? Dont want euros on every screen!
by Don't try this one! on 2019/12/03 13:03
No connection to app support from new app in App Store
Slow
by Ghoshpandey on 2019/12/03 01:40
Slow speed.
DanR
by Isgon on 2019/12/02 20:12
Great app, great hotels!.
Awesome
by Alzabium on 2019/12/02 05:46
It’s awesome
Thanks
by mahnashi83 on 2019/12/01 23:19
I like it
Just signed up and dont know my member number
by Chupacabracana on 2019/12/01 19:00
The account settings don’t show you what your account is. Need it to log in.
Excellent weekend
by agwood1987 on 2019/12/01 11:10
Great service, great rooms, wonderful all around
Great!!
by Esfri on 2019/12/01 01:02
Very easy and convenient to make the reservations in the Accord hotels which are excellent
Awesome!
by popoulos on 2019/11/30 18:08
Awesome properties, Human touch and host community oriented.
NatMacFL
by NatMacFL on 2019/11/30 17:54
Great
Easy to use
by gopal-kria on 2019/11/30 14:03
Like the app
Worst of the Worst
by Adrianmiami on 2019/11/30 03:34
Like any of their hotels Ibis etc. Not worth the money and this App not worth my time. Shameful . How can you have 5000 hotels and not one computer guy who can design a reasonable App? You guys are the very worst and cheapest hotel chain ever. And this coming from a Platinum Member (4 years) this one is the last . 1 Hilton Honours Diamond is worth 1000 Accor Platinum Memberships. Shame on you.Did you get one of your trashy backpacker guests to write this for 2usd/hr?!
This app is so annoying
by Anicka Medved on 2019/11/30 02:55
You’re offering 40% off, and I can’t even bring up a hotel. Very annoying app
Easy to use
by Gumbo63 on 2019/11/30 01:43
Great additional discount
Have no way of resetting password
by ShaniaWB on 2019/11/30 00:35
The rest password function does not work.
App easy
by Nettieocean on 2019/11/29 23:23
App is easy to navigate through.
App needs a refresh
by Jeff4310808 on 2019/11/29 04:41
App rarely works and navigation is not intuitive
Trabella !
by Jay Castle on 2019/11/28 03:41
I’m using it for the second time. So far is great !
Della
by Talanoa#1 on 2019/11/27 17:05
Beautiful
Ms Neda
by Qeen Neda on 2019/11/26 19:50
Genius
Clumsy and unhelpful app
by traveler....99999 on 2019/11/25 04:47
This app is terrible.
Not useful
by JL137 on 2019/11/24 17:44
Awkward design, obviously no user experience testing. Dumped to app graveyard right away!
Nice app
by Collyballs on 2019/11/24 17:43
Easy to use
Confusing
by lagunahills88 on 2019/11/23 08:54
Difficult to search for a reservation
Bonne appli
by joel97160 on 2019/11/22 10:59
Appli qui s’est amélioré Le compte se déconnecte de temps en temps Et les filtres Sont Pas aussi bon que sur le site
Accor does Luxury Right
by Fetzercti2 on 2019/11/22 05:17
Accor’s S/O Luxury brand is amazing. Das Stue Hotel in Berlin (a City of Fine hotels) is my favorite hotel in the world. Low key but luxurious.
Stays
by stays123 on 2019/11/21 19:33
The app has not kept track of my stays or points
Pdobak
by pdobak on 2019/11/21 05:18
Thanks
JC Camargo
by camargo.jc on 2019/11/21 03:35
Very friendly and easy to use
Excelente
by jup32 on 2019/11/20 03:18
Muy bueno
Amazing
by ccsninja on 2019/11/19 13:53
Easy to navigate
Swiss hotel izmir kalışım Accor Hotel hesabıma işlenmedi
by IHE 59 on 2019/11/19 08:57
Accor uygulamasından rezervasyon yapamadım. Bunun üzerine hotels.com üzerinden rezervasyon yaptırdım. Ancak bu durumda hesabıma işlenmiyormuş. Bu benim hatam değil uygulama rezervasyonu tamamlayamadı. Durumun tekrar değerlendirilmesini arzu ederim. Saygılar. İsmail Hakkı Erdemli
Chompia
by Chompia on 2019/11/19 06:46
Good connection
Myanmar trip 2019
by maung AZ on 2019/11/19 01:08
Great service and spacious rooms
Appreciation
by Kamiva on 2019/11/18 14:40
Excellent service
Amazing and Easy
by jakeallen926 on 2019/11/16 03:00
Such an amazing app!! Really easy to navigate.
Average
by SR NELSON on 2019/11/15 04:34
Just average. Marriott has much better App (when it works 🙄).
Pj
by pjaminini on 2019/11/14 21:39
Great
Pleasant stay
by Bzilem on 2019/11/14 08:39
Recently stayed at the NOVOTEL in Deagu, S. Korea. Room was clean, bed was comfortable and the staff was great. Will definitely stay there again
Dr Harsimran548
by harsimran54 on 2019/11/14 05:51
Can’t find how to reach a person
Needs work
by Good girl plays hard on 2019/11/12 10:21
Slow and not ux. Friendly
Good
by Themaster1212 on 2019/11/12 09:18
Very good App
Mr Greg Baylous
by popogreg on 2019/11/11 17:48
Easy to use and very competitive prices
Doesn’t work
by KiteVt on 2019/11/11 01:33
Never loads my reservation.
Great location
by Marnoldi on 2019/11/10 14:36
Hotel in MIA is perfectly located
My Adam
by micadami on 2019/11/09 17:35
Excellente application
Very useful
by Haf050 on 2019/11/06 15:53
I like the application,easy to used
Tatajoy🇵🇭
by Tatajoy🇵🇭 on 2019/11/04 16:04
Impressive in all aspects
Loyalty is the key.
by Capt Bennaji on 2020/01/16 13:23
Using the Accor hotels for 6 years now, i would like to thank the whole team globaly for the hard work,hospitality, and the smile that almost every staff member is carrying it. As a gold member of the accor i enjoy every moment either on a business trip or leisure, the way i can use or transfer my point from other firms like airlines is a plus. The variety of hotels almost every part in the world makes you feel home wherever u go, with high or low budget. Im not planing to change to other groups for the time being.
5 star stays with a 3 star app
by Mimi from Texas on 2019/06/01 01:07
Love these properties and will continue to stay for personal overnights. Would love it if their app had the option to pull up folios from recent stays for business trips. I have a Fairmont loyalty number which I use for bookings through a corporate travel site. Marriott and Hilton are able to integrate loyalty numbers (frequent stay profiles) with the site so that when I open their apps my recent and upcoming reservations are preloaded. Moreover, when it comes time to reconcile corporate expenses at the end of the month, I don’t have to hunt for a paper copy of my folio; it’s all in my profile on the app. That feature and digital check in options would bring the quality of the app more in line with the quality of the properties.
Lovely hotel unlovely receptionists
by Ex. cel on 2019/12/21 17:38
I booked a last minute stay in Ottawa, talked to online reservation. They were great. They stated a fee. I took it . Arrived at Ottawa. They did not believe the price quoted to me. Who did I talk to, they asked. What was the promo code,etc. I saidI can’t remember his name. I only know I spoke to Accor folks. They checked my company in. Lo and behold, they charged us with their own fee. This was bad business for me. First of all, I had a ACCOR membership. It means ( to me) that I am loyal to the brand. However, what management did meant they did not believe what I stated. They beloved me to be a liar. I felt so disrespected . I have not booked with this hotel since. How do u build brand loyalty like that? I am so disappointed.
Great application and great service
by barsydu on 2019/08/12 15:19
I am with Accrohotels for more than 5 years. This is a great system. I used to book a hotel through Accrohotels and made a mistake in date of booking. The booking was non refundable, hovered I wrote email to Accrohotels and asked to re-book the same hotel for one day later. They DID it to me. Thank you very much for such a great service- I am your loyal costumer!!! I recommend the Accrohotels to all travelled who wish to be sure that this structure really will support your traveling needs.
My first 5 star week
by Paelkins on 2019/01/21 21:45
I have been here at the Pullman for one whole week now and have nothing but wonderful things to say about the entire staff. My room is comfortable and cozy with all the extra touches of flowers,sparkling water and extra pillows. The staff at the desk goes out of their way to help me find my way around the city, The hotel... and even the train station whenever I have a question. They have help me print out tickets and are very friendly. My room staff is also very attentive when I need anything from an extra pillow or silverware , extra coat hangers More coffee, help figuring out the washing machine. Traveling to another country can be challenging in the beginning and I feel very welcome here and taken care of. I can’t say enough about the entire team and look forward to my extended stay. Danke schon. Patricia Elkins
Has anybody tested this thing?
by BelgiumRoland on 2017/09/22 19:28
It’s bad enough that the app can bother to remember even my login (though I’d like that it also offers a choice to remember the password). After I painfully logged in for the nth time, the app doesn’t even show the reservations i have made two days ago on my iPad. So I go to search for them. I have more than 3 reservations showing in my history so the fields to enter the reservation number to search is at the bottom of the iPhone screen. So when I tap the field, the keyboard shows up which is a pretty good th NV when you want to type something but the problem is that the field remains at the bottom of the screen, hidden by the keyboard 😳. As I’m trying to paste my reservation number in (there is just no way I can Remberg that random sample of the Latin alphabet) I can’t have the paste button to show because I can’t do a long tap In the field that is now hidden by the keyboard. Hence my question: has anybody tested this thing?
Great app with ease of booking
by alromeb on 2017/12/22 09:34
It's not complicated and simple to use! But, still not optimized for the iPhone X! Always reliable and you simply manage all your reservations without hassle! Besides, this group of hotels offer the widest varieties that suit ALL budgets, from the most luxurious to the real budget ones! And they also offer non-group participants, many of which are enrolled in the membership program
Bug reports (3)
by Nevengal on 2018/06/14 19:49
Have one night stay in a hotel on June 24th and the other one night stay at the same hotel on July 19th. App shows that I have 26 day stay at that hotel. On the web site it is correctly displayed as two one day stays. For some reason not all reservations are visible in the app even though they are in the system with the same name and member number. Adding manually reservation to the app does not reflect on the web site. All together seems that more QA would be a good investment if you want people to use the app. I plan to delete it for the 3rd time since it really does not allow me to do very basic things.
My go to app and loyalty program
by Nekobasu on 2021/05/11 13:25
Even before I reached platform status, I’ve treated wonderfully by the accor hotels I stayed at in Bangkok. Special shout out to the Novotel on Sukhumvit 20. Those guys literally make me feel like home every so gle stay. The app is awesome and intuitive. It gives me the best price so I don’t need to be bothered with others unless I want to go outside of accor system
Thanks fabulous stay
by chefdaymed on 2019/01/02 01:01
We had THE best time at Fairmont Chateau Lake Louise. From the first we were treated incredibly. The staff made our 25th anniversary very very special. Everyone knew our name. Everyone genuinely cared about us, where we were from etc. the food was superb and the views, lake, trails and surrounding area tremendous. The Fairmont group is by far our favorite group. Thank you all very much.
Just needs a little improvement
by njwetsu on 2017/12/15 07:05
This is one of the apps I use when I travel around Europe or Asia as it works well enough for it’s basic function. However; it lags far behind it’s rival hotel apps which I end up using more often then this one. My complaints/improvements are short: 1) I wish it had integration with Apple Wallet. 2) I wish it persisted your searches if you switch to another app and then back to the AccorHotels app. That’s it for complaints/improvements from my stand point.
Absolute worst hotel app
by honk obo on 2019/09/07 02:47
I travel quite a bit and use multiple hotel apps. This is by far the worst I have seen. It’s confusing, doesn’t find or save bookings, doesn’t save preferences, doesn’t use Face ID. It doesn’t allow you to check in. Doesn’t offer digital key. Click on the link to view your status benefits and the page loads...blank. Go to see your advantages and the page is...blank. Did the developers even test this? Does Accor have a QA group? Who approved this for public release? Nothing in the app works. Why even have this?
Old app much better
by Coventrm on 2019/12/14 12:59
Not a fan of the new app. First, the search is way to literal. One of the great things about the old app was that one could search for a place and then it would show you things nearby. Current search is pitiful. Also, the photos of hotel and rooms used to go full size. Now they are tiny and chopped off. Accor is my favorite hotel brand and I have Platinum status. But this new app is in need of work. I will probably start using the website instead.
A major improvement, but still no Wallet support
by A fan of the real yannick b on 2019/12/04 04:27
I've been holding top-tier status within the Accor group for a while now, and they're still one of my favorite groups, this new update is aligning Accor with the apps of other big hotel groups (I won't name any, but you can have a try for yourself), in terms of ease of use and general user experience quality. But, STILL no Apple Wallet support?! I'm really waiting for this. Accor is the only major hotel group that still doesn't support it!
App does not hold on to bookings
by 3justme3 on 2019/07/04 14:01
I have yet to stay at an Accor Hotel, but we have a reservation in two weeks in Paris. I have at least twice entered our reservation number, and the app will pull up the reservation, but when I close out of the app, it is gone, and when I go in again, the app tells me I have no bookings. This is terrible for an app. We will be in a foreign country, and I thought it would be handy to have the app. The app for Hilton hotels works well, so I don’t understand this one.
Fabulous stay!!!!
by mommasant on 2018/08/04 02:26
This is an incredible hotel. We fell in love with Gracie and Carlie. We wish it wasn’t so hot out so we could take them for a walk. Thank you Lucy in the gift shop for helping me buy Ginn Fizz. Thank you Shack our fabulous waiter. What an incredible dinner we had Thursday night. We will definitely stay here again, maybe when it’s a little cooler outside.
Almost there...
by Hal06 on 2020/03/08 08:24
Would be great to be able to change dates after selecting property or even after selecting room. If I want to check how much it would cost to extend my stay, I have to go back right at the beginning. On the bright side: you can use a Revolut or N26 and have pre-payment made in local currency. That is great!
App ok - accounting system not so much
by Healthphysicist on 2019/09/28 18:35
The app is ok. I am disappointed with booking rooms at Fairmont hotels in Canada. We bought and paid for gold service at 5 hotels during our recent vacation across Canada but somehow the Banf hotel eliminated our gold service completely and the Royal York put us out of the gold floor on the first of three nights. The other hotels had accurate records and we stayed without a problem.
Shoddy At Best
by Lolo Travel on 2019/07/25 22:57
This app could be something great but it is not. I have attempted to use it countless times as I travel often and the majority of the time I receive a message stating the app has encountered an error. I have been able to only book on the app once. It doesn’t matter what country I’m in this error occurs. The Fairmont app was easy to use and extremely reliable. After the merge last summer I’ve been very disappointed in not only this app but the overall trend in spiraling customer service. Get it together, Accor!
More to come
by Cj of MDR on 2019/08/31 19:58
I have been very impressed with the attention given to our travel plans to Fiji. I shopped many resorts and car rentals. I recommend Sofitel in Fiji because they have made every effort to keep us informed from the moment we expressed an interest and to extend assistance beyond a hotel room
It is getting worse
by Harry Stuckler on 2019/04/03 10:17
Please hire someone who knows how to make an app. It is slow at my 50 Mbps line. It loads all the 40 images of a hotel before opening the hotel. I find it embarrassing for a company like Accor to have an app like this. I’m a Gold member and i stay 50 days per year with you. But not much longer...
Needs improvement
by SudhakarBKP on 2019/08/20 09:57
Needs lot of improvement, search dates, number of persons, and destinations do not get saved and I have to start from scratch every time. Also, some properties show available and when I select and move forward, it says rooms are not available for family. Why should it be returned in the search in first place?
Service
by syed jafrey on 2019/12/28 17:41
Mohanad at check in very professional and courteous in accommodating the needs and also Abdul Aziz later in the evening. Very good people and genuine. I was also pleasantly surprised by WhatsApp messages with Rana and his professionalism! I will definitely keep in mind staying in future at Alcorr properties. Thank you
Excellent hotels in one app
by q8 aaryan on 2020/03/09 19:56
As i am frequent traveler I tried many hotel group, but now after many years decided to be with Accor , they have various hotels around the world further they provide great customer service , Simply A+
I Expect Better from Accor Hotel Chain
by DSmith8 on 2018/09/15 17:06
Frequent hangs, timeouts, meaningless error messages and the app can’t even perform all the functions (for instance pre check in requires a browser). On top of which the apps 24 x 7 functionality appears to be hampered by server outages. Currency selection seems to be almost random across multiple devices and operating systems (specification appears to be device specific and not userid specific). Needs more a lot more time in the oven.
Perfect accommodations
by valhoma on 2018/08/18 11:47
I stay in a lot of hotels each year and it is unusual when one has perfect service as well as the entire experience was without one problem. The food, the bed, even the towels couldn’t have been better
Confusing to cancel room
by confusing to cancel on 2018/11/28 15:37
I made a booking for 2 rooms under ref no. GPZDBZZL. One is a cancellable room which i cancelled bec I found a better price. Somehow after doing that , the second room which is not refundable was also cancelled. For multiple from bookings like this, you should provide a better option to choose whether to cancel one room or w rooms! It so confusing an di had to make an overseas call to Dubai to confirm my second room wasn’t cancelled. Mila Que
Credit cards previously used are saved but need to be typed in again for the new booking.
by alfie.sy on 2019/12/25 05:20
Tried booking a room at the Pullman Hong Kong. Logged on with my Accor Gold account, I was only being shown the most expensive suites (USD 550++ per night). When I logged out of the account the cheaper rooms were suddenly available.
Previous app was better
by rghya on 2019/12/18 18:30
You can not book two rooms at the same time You can not send comments to the hotel about your booking as before
Convenient
by J.T. Money on 2018/05/21 12:03
The app is so convenient to use and navigate. Making the reservation and finding the hotel was excellent. I really appreciate the ability to book multiple rooms to accommodate the number of guests in our party. Well done.
Easy to use app
by MSH1969 on 2019/07/11 09:33
Downloaded the app due to having problems with my Le Club account login on my desktop computer. This app is very easy to use and had no problems logging in.
Great App
by KyriacosK on 2019/06/05 16:55
Amazing app. Helps me a lot booking hotel when i need to travel with my work. Also if i want to book for my holidays, it always gives me options and prices, fast and easy. Recommended.
Vacation
by larry palma on 2019/08/08 20:27
Really enjoyed our stay in your hotel in Paris your staff gave excellent service to our every request. Looking forward to staying at one of your facilities again
Doesn’t appear to work with iOS devices
by StumpWhacker on 2020/01/22 00:25
Tried to use this app on my iPhone and my iPad today. On the iPhone I was able to pull up dates and location but it never gave me info on how much the rooms were. On the iPad when I tried to enter dates and location it just kicked me back to that screen with a message saying “it’s not you, it’s us” and that they’re working on it. As is, this app is useless to me.
Good App
by The Ome on 2018/12/26 09:00
I was able to reserve a room in Los Angeles through the easy to use menu. However when I tried to use my points I was taken to a French language menu rather than the English language menu I was using
Crappy tech all at hotels, crappy app - yay for consistency
by ForestResearch92 on 2019/06/10 06:12
I stayed at the Claremont hotel a few weeks ago and given it’s a Fairmont hotel in Silicon Valley it was mind boggling how crappy their WiFi was. I tried to use this app today and also to connect online - a sad flatline is all I could get before I disgustedly gave up. Clearly tech is not their strong suit but in these days one wonders how an international brand can get something so basic so darned wrong!!!
Poor app
by CodyKaif on 2019/10/17 10:21
The app overall is not user friendly. It still is not showing my points from my stay in June, I can’t even figure out how to access my account number and the representatives of the hotel and customer call center are not help and don’t know how to correct their products. Honestly, not even sure if the company knows or understands it either. Very poor for such an “elite” service.
Needs better map search function
by Skysall on 2018/08/01 01:41
I tend to use hotel booking on the fly, and it is helpful to mark or zoom in to a map area to see what hotels are in that specified area. With this Accor app I can only designate cities, then search by map within each city. I would like to know the Accor hotels between the cities in my likely route.
Lacks integration
by W1232017w on 2019/06/23 01:46
I booked 5 Accor hotels for a Trip to France through Expedia. Only one of the reservations showed up. The app gives you the option to add reservations not showing up manually, even has a drop down menu of where it was booked and Expedia is an option. After entering the reservations manually, the were mot there the next day. Lacks integration if you booked your travel via a travel agent.
Update not working
by Okie@Apple on 2021/10/19 09:49
After the latest update, the app will not open to account information. Great app before latest update.
No connection to Maps
by jeff from sayville on 2018/10/08 16:21
Finding and booking hotel was no problem. I find it hard to believe when other apps can access either my contacts or maps, that this app does not automatically connect to (Apple or Google) Maps. Even the text of the hotel address is not clickable or selectable, (no copy-Paste possible), rather I had to write out the address by hand on paper and then re-input it into my Maps app. Are we in 2007? My stay at 3 different Accor hotels this week was fine, but this glaring omission in their app made getting to each property a hassle. I hope it gets fixed soon!
Smooth and easy access
by wordlesschronicle on 2019/08/05 04:10
Simple easy to use and Keep track with member cards, love the detail for customing personal card, app runs smoothly for booking.
Better than hotel booking agency app
by A bah on 2019/09/01 23:19
The reason to instal this app because of annoying room selection options of other app
Cannot change to local currency.
by C_active5098 on 2019/12/03 14:42
The app is not user friendly. For settings, you still need to open thru their website to update details and the currency for the hotel cant be change from pound to local currency.
Easy to use
by Dr NAW on 2019/07/28 01:04
Easy to navigate & get what needs to be done from making reservations to online check on.
Simple and fast
by Anarafa2008 on 2019/08/11 14:13
Easy to use, simple and quick to book with all the information you need
Mercure hotel London
by Maseoud on 2019/10/19 20:21
Thanks so much for Mr Mogtaba and SUBAN The hotel was very good and the make check in very fast and they make upgrade to my room and they give me breakfast It’s was good experience and I will come back for hotel again
New update requires so much additional work
by Helentastic on 2020/01/06 17:06
I am not seeing my previous stays and I cannot see my future bookings. They show up on the website but not in this app. I hate this app. The poor performance will definitely impact my future stays- I will book with chains that have more reliable apps that I can count on. International travel is exhausting enough without using a bad app.
The new ALL app has even less features than before
by Mato M on 2019/12/03 23:03
Progress generally means positives and improvements, but not with Accor. The new app released 12/3 has even less features than the previous app, which also was lacking in features. The app still does not have membership card or reservations that can be placed into wallet. It’s almost 2020. Try to catch up.
Rating Trends
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All Versions
4.0
7,760 total
 5
5,841
 4
949
 3
327
 2
178
 1
465
Current Version (12.52)
4.0
7,163 total
 5
5,519
 4
843
 3
277
 2
147
 1
377
Version History
More...
Screenshots
Search Visibility
App name
Accor All - Hotel booking
Description
Book a hotel, a boutique hotel, a 7-star establishment, a youth hostel or even a villa or apartment in over 111 countries. That’s 3,000 towns and destinations and 5,000 addresses just waiting to be discovered. From economy to luxury, the choice really is all yours for a city escape, a business trip, a romantic weekend or a road trip with friends. Take your pick: ibis, Novotel, Raffles, Fairmont, Mercure, Sofitel, Pullman, MGallery, Suite Novotel, Adagio, ibis Styles, ibis budget, hotelF1, Mama Shelter, onefinestay, Rixos Hotels, Jo&Joe, 25hours Hotels and Thalassa Sea & Spa are all present on our app. The Accor All app is your new travel partner: • Prepare your stay Search for somewhere to stay in a specific town or city or close to a particular monument, and browse photos of the rooms and venues before checking out the Tripadvisor reviews. You can book, manage your booking and prepare your trip. What time does the hotel open? How can I contact the hotel? How many points will you earn for this stay? Our app can answer all these questions. Don’t forget to join our loyalty programme to enjoy a discount of up to 10% on each booking. • During your stay Earn Rewards points at our hotels when you stay, and on a day-to-day basis in our restaurants and bars. Got the travel bug? We can offer you somewhere to stay in the world’s most stunning towns and cities: Paris, Berlin, London, Zurich, Bangkok, Munich, Singapore, Vienna, New York City, Amsterdam, Shanghai, Hamburg, San Francisco, Brussels, Milan, Cologne, Sydney, Warsaw, Dubai, Rio de Janeiro, Prague, Hong Kong, Rome, Lisbon, Frankfurt, Budapest, Istanbul
App not loading
by Matthew Huynh on 2021/10/19 10:01
I tried to open the app. But it keep loading too long and so very slow.
Update not working
by Okie@Apple on 2021/10/19 09:49
After the latest update, the app will not open to account information. Great app before latest update.
App is not working in IOS !
by Adu1515 on 2021/10/19 09:39
App is not working in IOS !
Update broken
by napb1 on 2021/10/19 09:22
After the update app won’t start (perpetual spinning wheel). Please fix.
Consistently get error messages and unable to book!
by psp747 on 2021/08/25 18:29
I’ve restarted my iPhone, deleted and reinstalled the app but I’m still unable to book because I consistently get an error message that says “Oops! Unable to retrieve your details. Try again later.”
Not even sure what I booked
by Ifjewel on 2021/07/26 22:04
Uneven website makes booking a room a little complex.
Family vacation
by mctxyz on 2021/06/09 01:44
The app still does work.
Would be nice to have the option to add the membership card to the Wallet App
by Pavel 1982 on 2021/05/28 07:14
Would be nice to have the option to add the membership card to the Wallet App
My go to app and loyalty program
by Nekobasu on 2021/05/11 13:25
Even before I reached platform status, I’ve treated wonderfully by the accor hotels I stayed at in Bangkok. Special shout out to the Novotel on Sukhumvit 20. Those guys literally make me feel like home every so gle stay. The app is awesome and intuitive. It gives me the best price so I don’t need to be bothered with others unless I want to go outside of accor system
merci
by Us061978@ on 2021/05/07 04:29
Votre programme est toujours le meilleur
Economic
by 169305 on 2021/01/05 05:04
Thankfully
Hotel
by Nashalder on 2020/09/28 21:29
Awesome
App crashing
by MikeinSFCA on 2020/08/23 23:46
Unable to book, updating my address. Used another Hotel group instead. Needs fixing.
FIX THIS APP PLEASE!!
by Rich1110USA on 2020/06/10 14:08
Please put the toggle switch back that used to allow business rate booking. This app is useless for booking discount rooms. The old app used to save the discount code with easy access via a toggle switch. All discount booking have to be made on the website now and that's not convenient because discount codes do not save, so it needs to to be retyped in for every search or movement off the page.
Bad
by Stevensz36 on 2020/05/26 12:44
Bad App, every time open it much low, and spend a lot of time to connect the internet. And the price in the app is much higher than Ctrip and other apps.
Excellent hotels in one app
by q8 aaryan on 2020/03/09 19:56
As i am frequent traveler I tried many hotel group, but now after many years decided to be with Accor , they have various hotels around the world further they provide great customer service , Simply A+
Almost there...
by Hal06 on 2020/03/08 08:24
Would be great to be able to change dates after selecting property or even after selecting room. If I want to check how much it would cost to extend my stay, I have to go back right at the beginning. On the bright side: you can use a Revolut or N26 and have pre-payment made in local currency. That is great!
Incomplete App
by Hotairselling on 2020/03/04 09:00
Filled in all my info. Log in. Find a hotel but the app doesn’t have the info that I entered. Back to booking.com where everything works.
Simple and nice
by Kijanay on 2020/02/22 14:58
I love the new design. It seems to be faster than the previous one that was years behind yet with more options.
You are LIAR
by conqueror1483 on 2020/02/10 07:20
Rate and details are changing like a nonsense First show up the rate included breakfast and free cancellation till 13.02, than showing up, breakfast not included, LIAR!
Dysfunctional app
by mwnada on 2020/01/25 08:35
Since the app upgraded I can't make bookings anymore. There's nowhere inside the app to get customer service or get assistance. Stuck using third party apps now for my hotel bookings.
Its good
by Jpvaca on 2020/01/22 17:53
But could be way better
Doesn’t appear to work with iOS devices
by StumpWhacker on 2020/01/22 00:25
Tried to use this app on my iPhone and my iPad today. On the iPhone I was able to pull up dates and location but it never gave me info on how much the rooms were. On the iPad when I tried to enter dates and location it just kicked me back to that screen with a message saying “it’s not you, it’s us” and that they’re working on it. As is, this app is useless to me.
Loyalty is the key.
by Capt Bennaji on 2020/01/16 13:23
Using the Accor hotels for 6 years now, i would like to thank the whole team globaly for the hard work,hospitality, and the smile that almost every staff member is carrying it. As a gold member of the accor i enjoy every moment either on a business trip or leisure, the way i can use or transfer my point from other firms like airlines is a plus. The variety of hotels almost every part in the world makes you feel home wherever u go, with high or low budget. Im not planing to change to other groups for the time being.
Unable to book
by Frannyhead on 2020/01/08 18:23
Despite being a long time Accor member when trying to book a room today my information was declined. Very frustrating
New update requires so much additional work
by Helentastic on 2020/01/06 17:06
I am not seeing my previous stays and I cannot see my future bookings. They show up on the website but not in this app. I hate this app. The poor performance will definitely impact my future stays- I will book with chains that have more reliable apps that I can count on. International travel is exhausting enough without using a bad app.
Bring back price sorting option
by BTAB app rating on 2019/12/31 10:32
Right now, price sorting options is gone in the new version of the App, which is a big issue. Bring it back ASAP please
Service
by syed jafrey on 2019/12/28 17:41
Mohanad at check in very professional and courteous in accommodating the needs and also Abdul Aziz later in the evening. Very good people and genuine. I was also pleasantly surprised by WhatsApp messages with Rana and his professionalism! I will definitely keep in mind staying in future at Alcorr properties. Thank you
Maher alaqadhi
by bahrain Guard on 2019/12/26 16:17
The best Hotel chain I deal with it
What a piece of garbage
by Sunest on 2019/12/26 06:19
There is no way to tell how many more points you need by when in order to maintain your status for the next year. Ridiculous. Must’ve been designed by a bunch of idiots.
Credit cards previously used are saved but need to be typed in again for the new booking.
by alfie.sy on 2019/12/25 05:20
Tried booking a room at the Pullman Hong Kong. Logged on with my Accor Gold account, I was only being shown the most expensive suites (USD 550++ per night). When I logged out of the account the cheaper rooms were suddenly available.
Seamless app
by Marcici1983 on 2019/12/22 10:30
Efficient
Lovely hotel unlovely receptionists
by Ex. cel on 2019/12/21 17:38
I booked a last minute stay in Ottawa, talked to online reservation. They were great. They stated a fee. I took it . Arrived at Ottawa. They did not believe the price quoted to me. Who did I talk to, they asked. What was the promo code,etc. I saidI can’t remember his name. I only know I spoke to Accor folks. They checked my company in. Lo and behold, they charged us with their own fee. This was bad business for me. First of all, I had a ACCOR membership. It means ( to me) that I am loyal to the brand. However, what management did meant they did not believe what I stated. They beloved me to be a liar. I felt so disrespected . I have not booked with this hotel since. How do u build brand loyalty like that? I am so disappointed.
Previous app was better
by rghya on 2019/12/18 18:30
You can not book two rooms at the same time You can not send comments to the hotel about your booking as before
Excellent online service
by TchicayaB on 2019/12/17 20:48
Fast reservation online
Old app much better
by Coventrm on 2019/12/14 12:59
Not a fan of the new app. First, the search is way to literal. One of the great things about the old app was that one could search for a place and then it would show you things nearby. Current search is pitiful. Also, the photos of hotel and rooms used to go full size. Now they are tiny and chopped off. Accor is my favorite hotel brand and I have Platinum status. But this new app is in need of work. I will probably start using the website instead.
From bloated to non functional
by Hessinger on 2019/12/13 23:18
This version is barely functional!, can barely make a booking without dozens of error messages
MR C
by Reviewguy8 on 2019/12/11 10:52
Previous app was so much better
Credit card year expiration only goes to 2023 so I could not book
by kwduty on 2019/12/07 14:58
Credit card year exp needs to go beyond 2023 In addition app is buggy had to go out and start all over in order to use another card.
Dones‘t work!
by 好用!不错!还行! on 2019/12/07 02:38
“See room rates” dones't work,cann't make a reserve on app!
Frustrating!
by Varoma on 2019/12/06 05:02
It was all good before and they have to change it to something that not only frustrate but broken!!! Makes me want to cancel all my bookings!
Keeps logging out
by Andrpos333 on 2019/12/05 16:10
From time to time i have to type the id and password to login again. Imagine if all the apps i have would do the same? Also after the update the price is Euros.
New App is very bad
by Abo Alshosh on 2019/12/04 19:15
The last update was very bad, you cant add another room when you are booking and the currency cant be changed to your country currency
A major improvement, but still no Wallet support
by A fan of the real yannick b on 2019/12/04 04:27
I've been holding top-tier status within the Accor group for a while now, and they're still one of my favorite groups, this new update is aligning Accor with the apps of other big hotel groups (I won't name any, but you can have a try for yourself), in terms of ease of use and general user experience quality. But, STILL no Apple Wallet support?! I'm really waiting for this. Accor is the only major hotel group that still doesn't support it!
The new ALL app has even less features than before
by Mato M on 2019/12/03 23:03
Progress generally means positives and improvements, but not with Accor. The new app released 12/3 has even less features than the previous app, which also was lacking in features. The app still does not have membership card or reservations that can be placed into wallet. It’s almost 2020. Try to catch up.
Euros only?
by mcreggie on 2019/12/03 21:40
Why can I only see rates in Euros? For US properties? Waste of time.
What is this update
by Cxmyles on 2019/12/03 20:20
I miss the last vision
Worst update ever!
by nakikol on 2019/12/03 17:33
There is no result after inputting my search in this new-renamed app!
Status info hilang
by jayaland on 2019/12/03 17:23
Saya member 3 tahun di accor ... setelah update terlihat lebih sempurnah .. sayang hanya saja , di applikasi dulu kita bisa mengetahui hotel mana saja yang berpartisipasi dan yang tidak berpartisipasi , sedangkan applikasi sekrang setelah update info tersebut tidak ada ... sisa nya ok dan terlihat menarik ... Ada beberapa di bagian hotel mengenai info hotel ada kata2 penulisan salah ... seperti ibis tertulis terpisah seperti di bagian info mengenai hotel ibis budget jakarta cikini .
Prices In Euros
by VeryPrivatePerson on 2019/12/03 16:54
The new app is only showing prices in euros. I can’t see how to show other currencies, such as USD.
Cannot change to local currency.
by C_active5098 on 2019/12/03 14:42
The app is not user friendly. For settings, you still need to open thru their website to update details and the currency for the hotel cant be change from pound to local currency.
How do I select my preferred currency on new app? Dont want euros on every screen!
by Don't try this one! on 2019/12/03 13:03
No connection to app support from new app in App Store
Slow
by Ghoshpandey on 2019/12/03 01:40
Slow speed.
DanR
by Isgon on 2019/12/02 20:12
Great app, great hotels!.
Awesome
by Alzabium on 2019/12/02 05:46
It’s awesome
Thanks
by mahnashi83 on 2019/12/01 23:19
I like it
Just signed up and dont know my member number
by Chupacabracana on 2019/12/01 19:00
The account settings don’t show you what your account is. Need it to log in.
Excellent weekend
by agwood1987 on 2019/12/01 11:10
Great service, great rooms, wonderful all around
Great!!
by Esfri on 2019/12/01 01:02
Very easy and convenient to make the reservations in the Accord hotels which are excellent
Awesome!
by popoulos on 2019/11/30 18:08
Awesome properties, Human touch and host community oriented.
NatMacFL
by NatMacFL on 2019/11/30 17:54
Great
Easy to use
by gopal-kria on 2019/11/30 14:03
Like the app
Worst of the Worst
by Adrianmiami on 2019/11/30 03:34
Like any of their hotels Ibis etc. Not worth the money and this App not worth my time. Shameful . How can you have 5000 hotels and not one computer guy who can design a reasonable App? You guys are the very worst and cheapest hotel chain ever. And this coming from a Platinum Member (4 years) this one is the last . 1 Hilton Honours Diamond is worth 1000 Accor Platinum Memberships. Shame on you.Did you get one of your trashy backpacker guests to write this for 2usd/hr?!
This app is so annoying
by Anicka Medved on 2019/11/30 02:55
You’re offering 40% off, and I can’t even bring up a hotel. Very annoying app
Easy to use
by Gumbo63 on 2019/11/30 01:43
Great additional discount
Have no way of resetting password
by ShaniaWB on 2019/11/30 00:35
The rest password function does not work.
App easy
by Nettieocean on 2019/11/29 23:23
App is easy to navigate through.
App needs a refresh
by Jeff4310808 on 2019/11/29 04:41
App rarely works and navigation is not intuitive
Trabella !
by Jay Castle on 2019/11/28 03:41
I’m using it for the second time. So far is great !
Della
by Talanoa#1 on 2019/11/27 17:05
Beautiful
Ms Neda
by Qeen Neda on 2019/11/26 19:50
Genius
Clumsy and unhelpful app
by traveler....99999 on 2019/11/25 04:47
This app is terrible.
Not useful
by JL137 on 2019/11/24 17:44
Awkward design, obviously no user experience testing. Dumped to app graveyard right away!
Nice app
by Collyballs on 2019/11/24 17:43
Easy to use
Confusing
by lagunahills88 on 2019/11/23 08:54
Difficult to search for a reservation
Bonne appli
by joel97160 on 2019/11/22 10:59
Appli qui s’est amélioré Le compte se déconnecte de temps en temps Et les filtres Sont Pas aussi bon que sur le site
Accor does Luxury Right
by Fetzercti2 on 2019/11/22 05:17
Accor’s S/O Luxury brand is amazing. Das Stue Hotel in Berlin (a City of Fine hotels) is my favorite hotel in the world. Low key but luxurious.
Stays
by stays123 on 2019/11/21 19:33
The app has not kept track of my stays or points
Pdobak
by pdobak on 2019/11/21 05:18
Thanks
JC Camargo
by camargo.jc on 2019/11/21 03:35
Very friendly and easy to use
Excelente
by jup32 on 2019/11/20 03:18
Muy bueno
Amazing
by ccsninja on 2019/11/19 13:53
Easy to navigate
Swiss hotel izmir kalışım Accor Hotel hesabıma işlenmedi
by IHE 59 on 2019/11/19 08:57
Accor uygulamasından rezervasyon yapamadım. Bunun üzerine hotels.com üzerinden rezervasyon yaptırdım. Ancak bu durumda hesabıma işlenmiyormuş. Bu benim hatam değil uygulama rezervasyonu tamamlayamadı. Durumun tekrar değerlendirilmesini arzu ederim. Saygılar. İsmail Hakkı Erdemli
Chompia
by Chompia on 2019/11/19 06:46
Good connection
Myanmar trip 2019
by maung AZ on 2019/11/19 01:08
Great service and spacious rooms
Appreciation
by Kamiva on 2019/11/18 14:40
Excellent service
Amazing and Easy
by jakeallen926 on 2019/11/16 03:00
Such an amazing app!! Really easy to navigate.
Average
by SR NELSON on 2019/11/15 04:34
Just average. Marriott has much better App (when it works 🙄).
Pj
by pjaminini on 2019/11/14 21:39
Great
Pleasant stay
by Bzilem on 2019/11/14 08:39
Recently stayed at the NOVOTEL in Deagu, S. Korea. Room was clean, bed was comfortable and the staff was great. Will definitely stay there again
Dr Harsimran548
by harsimran54 on 2019/11/14 05:51
Can’t find how to reach a person
Needs work
by Good girl plays hard on 2019/11/12 10:21
Slow and not ux. Friendly
Good
by Themaster1212 on 2019/11/12 09:18
Very good App
Mr Greg Baylous
by popogreg on 2019/11/11 17:48
Easy to use and very competitive prices
Doesn’t work
by KiteVt on 2019/11/11 01:33
Never loads my reservation.
Great location
by Marnoldi on 2019/11/10 14:36
Hotel in MIA is perfectly located
My Adam
by micadami on 2019/11/09 17:35
Excellente application
Very useful
by Haf050 on 2019/11/06 15:53
I like the application,easy to used
Tatajoy🇵🇭
by Tatajoy🇵🇭 on 2019/11/04 16:04
Impressive in all aspects
Loyalty is the key.
by Capt Bennaji on 2020/01/16 13:23
Using the Accor hotels for 6 years now, i would like to thank the whole team globaly for the hard work,hospitality, and the smile that almost every staff member is carrying it. As a gold member of the accor i enjoy every moment either on a business trip or leisure, the way i can use or transfer my point from other firms like airlines is a plus. The variety of hotels almost every part in the world makes you feel home wherever u go, with high or low budget. Im not planing to change to other groups for the time being.
5 star stays with a 3 star app
by Mimi from Texas on 2019/06/01 01:07
Love these properties and will continue to stay for personal overnights. Would love it if their app had the option to pull up folios from recent stays for business trips. I have a Fairmont loyalty number which I use for bookings through a corporate travel site. Marriott and Hilton are able to integrate loyalty numbers (frequent stay profiles) with the site so that when I open their apps my recent and upcoming reservations are preloaded. Moreover, when it comes time to reconcile corporate expenses at the end of the month, I don’t have to hunt for a paper copy of my folio; it’s all in my profile on the app. That feature and digital check in options would bring the quality of the app more in line with the quality of the properties.
Lovely hotel unlovely receptionists
by Ex. cel on 2019/12/21 17:38
I booked a last minute stay in Ottawa, talked to online reservation. They were great. They stated a fee. I took it . Arrived at Ottawa. They did not believe the price quoted to me. Who did I talk to, they asked. What was the promo code,etc. I saidI can’t remember his name. I only know I spoke to Accor folks. They checked my company in. Lo and behold, they charged us with their own fee. This was bad business for me. First of all, I had a ACCOR membership. It means ( to me) that I am loyal to the brand. However, what management did meant they did not believe what I stated. They beloved me to be a liar. I felt so disrespected . I have not booked with this hotel since. How do u build brand loyalty like that? I am so disappointed.
Great application and great service
by barsydu on 2019/08/12 15:19
I am with Accrohotels for more than 5 years. This is a great system. I used to book a hotel through Accrohotels and made a mistake in date of booking. The booking was non refundable, hovered I wrote email to Accrohotels and asked to re-book the same hotel for one day later. They DID it to me. Thank you very much for such a great service- I am your loyal costumer!!! I recommend the Accrohotels to all travelled who wish to be sure that this structure really will support your traveling needs.
My first 5 star week
by Paelkins on 2019/01/21 21:45
I have been here at the Pullman for one whole week now and have nothing but wonderful things to say about the entire staff. My room is comfortable and cozy with all the extra touches of flowers,sparkling water and extra pillows. The staff at the desk goes out of their way to help me find my way around the city, The hotel... and even the train station whenever I have a question. They have help me print out tickets and are very friendly. My room staff is also very attentive when I need anything from an extra pillow or silverware , extra coat hangers More coffee, help figuring out the washing machine. Traveling to another country can be challenging in the beginning and I feel very welcome here and taken care of. I can’t say enough about the entire team and look forward to my extended stay. Danke schon. Patricia Elkins
Has anybody tested this thing?
by BelgiumRoland on 2017/09/22 19:28
It’s bad enough that the app can bother to remember even my login (though I’d like that it also offers a choice to remember the password). After I painfully logged in for the nth time, the app doesn’t even show the reservations i have made two days ago on my iPad. So I go to search for them. I have more than 3 reservations showing in my history so the fields to enter the reservation number to search is at the bottom of the iPhone screen. So when I tap the field, the keyboard shows up which is a pretty good th NV when you want to type something but the problem is that the field remains at the bottom of the screen, hidden by the keyboard 😳. As I’m trying to paste my reservation number in (there is just no way I can Remberg that random sample of the Latin alphabet) I can’t have the paste button to show because I can’t do a long tap In the field that is now hidden by the keyboard. Hence my question: has anybody tested this thing?
Great app with ease of booking
by alromeb on 2017/12/22 09:34
It's not complicated and simple to use! But, still not optimized for the iPhone X! Always reliable and you simply manage all your reservations without hassle! Besides, this group of hotels offer the widest varieties that suit ALL budgets, from the most luxurious to the real budget ones! And they also offer non-group participants, many of which are enrolled in the membership program
Bug reports (3)
by Nevengal on 2018/06/14 19:49
Have one night stay in a hotel on June 24th and the other one night stay at the same hotel on July 19th. App shows that I have 26 day stay at that hotel. On the web site it is correctly displayed as two one day stays. For some reason not all reservations are visible in the app even though they are in the system with the same name and member number. Adding manually reservation to the app does not reflect on the web site. All together seems that more QA would be a good investment if you want people to use the app. I plan to delete it for the 3rd time since it really does not allow me to do very basic things.
My go to app and loyalty program
by Nekobasu on 2021/05/11 13:25
Even before I reached platform status, I’ve treated wonderfully by the accor hotels I stayed at in Bangkok. Special shout out to the Novotel on Sukhumvit 20. Those guys literally make me feel like home every so gle stay. The app is awesome and intuitive. It gives me the best price so I don’t need to be bothered with others unless I want to go outside of accor system
Thanks fabulous stay
by chefdaymed on 2019/01/02 01:01
We had THE best time at Fairmont Chateau Lake Louise. From the first we were treated incredibly. The staff made our 25th anniversary very very special. Everyone knew our name. Everyone genuinely cared about us, where we were from etc. the food was superb and the views, lake, trails and surrounding area tremendous. The Fairmont group is by far our favorite group. Thank you all very much.
Just needs a little improvement
by njwetsu on 2017/12/15 07:05
This is one of the apps I use when I travel around Europe or Asia as it works well enough for it’s basic function. However; it lags far behind it’s rival hotel apps which I end up using more often then this one. My complaints/improvements are short: 1) I wish it had integration with Apple Wallet. 2) I wish it persisted your searches if you switch to another app and then back to the AccorHotels app. That’s it for complaints/improvements from my stand point.
Absolute worst hotel app
by honk obo on 2019/09/07 02:47
I travel quite a bit and use multiple hotel apps. This is by far the worst I have seen. It’s confusing, doesn’t find or save bookings, doesn’t save preferences, doesn’t use Face ID. It doesn’t allow you to check in. Doesn’t offer digital key. Click on the link to view your status benefits and the page loads...blank. Go to see your advantages and the page is...blank. Did the developers even test this? Does Accor have a QA group? Who approved this for public release? Nothing in the app works. Why even have this?
Old app much better
by Coventrm on 2019/12/14 12:59
Not a fan of the new app. First, the search is way to literal. One of the great things about the old app was that one could search for a place and then it would show you things nearby. Current search is pitiful. Also, the photos of hotel and rooms used to go full size. Now they are tiny and chopped off. Accor is my favorite hotel brand and I have Platinum status. But this new app is in need of work. I will probably start using the website instead.
A major improvement, but still no Wallet support
by A fan of the real yannick b on 2019/12/04 04:27
I've been holding top-tier status within the Accor group for a while now, and they're still one of my favorite groups, this new update is aligning Accor with the apps of other big hotel groups (I won't name any, but you can have a try for yourself), in terms of ease of use and general user experience quality. But, STILL no Apple Wallet support?! I'm really waiting for this. Accor is the only major hotel group that still doesn't support it!
App does not hold on to bookings
by 3justme3 on 2019/07/04 14:01
I have yet to stay at an Accor Hotel, but we have a reservation in two weeks in Paris. I have at least twice entered our reservation number, and the app will pull up the reservation, but when I close out of the app, it is gone, and when I go in again, the app tells me I have no bookings. This is terrible for an app. We will be in a foreign country, and I thought it would be handy to have the app. The app for Hilton hotels works well, so I don’t understand this one.
Fabulous stay!!!!
by mommasant on 2018/08/04 02:26
This is an incredible hotel. We fell in love with Gracie and Carlie. We wish it wasn’t so hot out so we could take them for a walk. Thank you Lucy in the gift shop for helping me buy Ginn Fizz. Thank you Shack our fabulous waiter. What an incredible dinner we had Thursday night. We will definitely stay here again, maybe when it’s a little cooler outside.
Almost there...
by Hal06 on 2020/03/08 08:24
Would be great to be able to change dates after selecting property or even after selecting room. If I want to check how much it would cost to extend my stay, I have to go back right at the beginning. On the bright side: you can use a Revolut or N26 and have pre-payment made in local currency. That is great!
App ok - accounting system not so much
by Healthphysicist on 2019/09/28 18:35
The app is ok. I am disappointed with booking rooms at Fairmont hotels in Canada. We bought and paid for gold service at 5 hotels during our recent vacation across Canada but somehow the Banf hotel eliminated our gold service completely and the Royal York put us out of the gold floor on the first of three nights. The other hotels had accurate records and we stayed without a problem.
Shoddy At Best
by Lolo Travel on 2019/07/25 22:57
This app could be something great but it is not. I have attempted to use it countless times as I travel often and the majority of the time I receive a message stating the app has encountered an error. I have been able to only book on the app once. It doesn’t matter what country I’m in this error occurs. The Fairmont app was easy to use and extremely reliable. After the merge last summer I’ve been very disappointed in not only this app but the overall trend in spiraling customer service. Get it together, Accor!
More to come
by Cj of MDR on 2019/08/31 19:58
I have been very impressed with the attention given to our travel plans to Fiji. I shopped many resorts and car rentals. I recommend Sofitel in Fiji because they have made every effort to keep us informed from the moment we expressed an interest and to extend assistance beyond a hotel room
It is getting worse
by Harry Stuckler on 2019/04/03 10:17
Please hire someone who knows how to make an app. It is slow at my 50 Mbps line. It loads all the 40 images of a hotel before opening the hotel. I find it embarrassing for a company like Accor to have an app like this. I’m a Gold member and i stay 50 days per year with you. But not much longer...
Needs improvement
by SudhakarBKP on 2019/08/20 09:57
Needs lot of improvement, search dates, number of persons, and destinations do not get saved and I have to start from scratch every time. Also, some properties show available and when I select and move forward, it says rooms are not available for family. Why should it be returned in the search in first place?
Service
by syed jafrey on 2019/12/28 17:41
Mohanad at check in very professional and courteous in accommodating the needs and also Abdul Aziz later in the evening. Very good people and genuine. I was also pleasantly surprised by WhatsApp messages with Rana and his professionalism! I will definitely keep in mind staying in future at Alcorr properties. Thank you
Excellent hotels in one app
by q8 aaryan on 2020/03/09 19:56
As i am frequent traveler I tried many hotel group, but now after many years decided to be with Accor , they have various hotels around the world further they provide great customer service , Simply A+
I Expect Better from Accor Hotel Chain
by DSmith8 on 2018/09/15 17:06
Frequent hangs, timeouts, meaningless error messages and the app can’t even perform all the functions (for instance pre check in requires a browser). On top of which the apps 24 x 7 functionality appears to be hampered by server outages. Currency selection seems to be almost random across multiple devices and operating systems (specification appears to be device specific and not userid specific). Needs more a lot more time in the oven.
Perfect accommodations
by valhoma on 2018/08/18 11:47
I stay in a lot of hotels each year and it is unusual when one has perfect service as well as the entire experience was without one problem. The food, the bed, even the towels couldn’t have been better
Confusing to cancel room
by confusing to cancel on 2018/11/28 15:37
I made a booking for 2 rooms under ref no. GPZDBZZL. One is a cancellable room which i cancelled bec I found a better price. Somehow after doing that , the second room which is not refundable was also cancelled. For multiple from bookings like this, you should provide a better option to choose whether to cancel one room or w rooms! It so confusing an di had to make an overseas call to Dubai to confirm my second room wasn’t cancelled. Mila Que
Credit cards previously used are saved but need to be typed in again for the new booking.
by alfie.sy on 2019/12/25 05:20
Tried booking a room at the Pullman Hong Kong. Logged on with my Accor Gold account, I was only being shown the most expensive suites (USD 550++ per night). When I logged out of the account the cheaper rooms were suddenly available.
Previous app was better
by rghya on 2019/12/18 18:30
You can not book two rooms at the same time You can not send comments to the hotel about your booking as before
Convenient
by J.T. Money on 2018/05/21 12:03
The app is so convenient to use and navigate. Making the reservation and finding the hotel was excellent. I really appreciate the ability to book multiple rooms to accommodate the number of guests in our party. Well done.
Easy to use app
by MSH1969 on 2019/07/11 09:33
Downloaded the app due to having problems with my Le Club account login on my desktop computer. This app is very easy to use and had no problems logging in.
Great App
by KyriacosK on 2019/06/05 16:55
Amazing app. Helps me a lot booking hotel when i need to travel with my work. Also if i want to book for my holidays, it always gives me options and prices, fast and easy. Recommended.
Vacation
by larry palma on 2019/08/08 20:27
Really enjoyed our stay in your hotel in Paris your staff gave excellent service to our every request. Looking forward to staying at one of your facilities again
Doesn’t appear to work with iOS devices
by StumpWhacker on 2020/01/22 00:25
Tried to use this app on my iPhone and my iPad today. On the iPhone I was able to pull up dates and location but it never gave me info on how much the rooms were. On the iPad when I tried to enter dates and location it just kicked me back to that screen with a message saying “it’s not you, it’s us” and that they’re working on it. As is, this app is useless to me.
Good App
by The Ome on 2018/12/26 09:00
I was able to reserve a room in Los Angeles through the easy to use menu. However when I tried to use my points I was taken to a French language menu rather than the English language menu I was using
Crappy tech all at hotels, crappy app - yay for consistency
by ForestResearch92 on 2019/06/10 06:12
I stayed at the Claremont hotel a few weeks ago and given it’s a Fairmont hotel in Silicon Valley it was mind boggling how crappy their WiFi was. I tried to use this app today and also to connect online - a sad flatline is all I could get before I disgustedly gave up. Clearly tech is not their strong suit but in these days one wonders how an international brand can get something so basic so darned wrong!!!
Poor app
by CodyKaif on 2019/10/17 10:21
The app overall is not user friendly. It still is not showing my points from my stay in June, I can’t even figure out how to access my account number and the representatives of the hotel and customer call center are not help and don’t know how to correct their products. Honestly, not even sure if the company knows or understands it either. Very poor for such an “elite” service.
Needs better map search function
by Skysall on 2018/08/01 01:41
I tend to use hotel booking on the fly, and it is helpful to mark or zoom in to a map area to see what hotels are in that specified area. With this Accor app I can only designate cities, then search by map within each city. I would like to know the Accor hotels between the cities in my likely route.
Lacks integration
by W1232017w on 2019/06/23 01:46
I booked 5 Accor hotels for a Trip to France through Expedia. Only one of the reservations showed up. The app gives you the option to add reservations not showing up manually, even has a drop down menu of where it was booked and Expedia is an option. After entering the reservations manually, the were mot there the next day. Lacks integration if you booked your travel via a travel agent.
Update not working
by Okie@Apple on 2021/10/19 09:49
After the latest update, the app will not open to account information. Great app before latest update.
No connection to Maps
by jeff from sayville on 2018/10/08 16:21
Finding and booking hotel was no problem. I find it hard to believe when other apps can access either my contacts or maps, that this app does not automatically connect to (Apple or Google) Maps. Even the text of the hotel address is not clickable or selectable, (no copy-Paste possible), rather I had to write out the address by hand on paper and then re-input it into my Maps app. Are we in 2007? My stay at 3 different Accor hotels this week was fine, but this glaring omission in their app made getting to each property a hassle. I hope it gets fixed soon!
Smooth and easy access
by wordlesschronicle on 2019/08/05 04:10
Simple easy to use and Keep track with member cards, love the detail for customing personal card, app runs smoothly for booking.
Better than hotel booking agency app
by A bah on 2019/09/01 23:19
The reason to instal this app because of annoying room selection options of other app
Cannot change to local currency.
by C_active5098 on 2019/12/03 14:42
The app is not user friendly. For settings, you still need to open thru their website to update details and the currency for the hotel cant be change from pound to local currency.
Easy to use
by Dr NAW on 2019/07/28 01:04
Easy to navigate & get what needs to be done from making reservations to online check on.
Simple and fast
by Anarafa2008 on 2019/08/11 14:13
Easy to use, simple and quick to book with all the information you need
Mercure hotel London
by Maseoud on 2019/10/19 20:21
Thanks so much for Mr Mogtaba and SUBAN The hotel was very good and the make check in very fast and they make upgrade to my room and they give me breakfast It’s was good experience and I will come back for hotel again
New update requires so much additional work
by Helentastic on 2020/01/06 17:06
I am not seeing my previous stays and I cannot see my future bookings. They show up on the website but not in this app. I hate this app. The poor performance will definitely impact my future stays- I will book with chains that have more reliable apps that I can count on. International travel is exhausting enough without using a bad app.
The new ALL app has even less features than before
by Mato M on 2019/12/03 23:03
Progress generally means positives and improvements, but not with Accor. The new app released 12/3 has even less features than the previous app, which also was lacking in features. The app still does not have membership card or reservations that can be placed into wallet. It’s almost 2020. Try to catch up.
Rating Trends
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All Versions
4.0
7,760 total
 5
5,841
 4
949
 3
327
 2
178
 1
465
Current Version (12.52)
4.0
7,163 total
 5
5,519
 4
843
 3
277
 2
147
 1
377
Version History
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