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App name
JetBlue - Book & manage trips
Description
Take JetBlue everywhere you go! Download our award-winning app to book, manage and check in for your trips, access boarding passes and more. Day of travel – Your day of travel is a breeze with key information right on the home screen. Manage trips – Update your seat selection, add extras or make changes to your itinerary with just a few taps. Boarding pass – Check in and get to your gate quickly without the hassle of printing a boarding pass – one less thing to carry on! My trips – Add your upcoming and past itineraries to access everything you need to know. Book flights – Search and book your next trip with ease. Chat with us – Connect with a JetBlue crewmember quickly through live chat and get your questions answered. Airport pickup – Rent a car with Avis/Budget or schedule a shuttle. Inflight experience – View all our snacks, drinks and entertainment options. City guides – Learn about hot spots by tapping on city names in My trips. My TrueBlue – Enroll or sign in to TrueBlue to keep track of your TrueBlue points, view your Travel Bank balance (if you have one), request points for past trips and enjoy a more personalized experience. & More – Access our flight tracker, travel tools, airport maps and other content.
Unable to Book Flights
by Laur245 on 2021/04/17 03:42
I don’t know how many times I have gotten through most of the booking process and entered all of the traveler information only to receive a “server timed out” error message right before I can finally check out. I vented to a family member that said she recently experienced a similar issue and had to book over the phone. It’s far more convenient to book on an iPhone than it is to fire up a laptop, so I would imagine JetBlue loses potential travelers that don’t have the patience for it. I really hope this issue gets ironed out soon.
Easy and convenient
by FLorbust on 2021/04/16 20:30
Love this app. Easy to use and very convenient!
JetBlue
by Fran the caterer on 2021/04/16 20:25
I’ve been flying with JetBlue for years. They have great stewards. The flight is always pleasant with TV. GO JETBLUE
Needs Improvements
by Kmart Bos on 2021/04/16 17:06
This app needs some serious improvements. Super slow, and not very user friendly.
Too many bugs
by ShyBoogs on 2021/04/16 12:13
For such a high powered company, your booking app is sub par. It glitches alll the time and kicks you off mid-booking. This app needs a serious upgrade. I love flying JetBlue but look into what American Airlines app is doing and get back to the drawing board. Sincerely, it’s 2021, do better.
Unable to book
by stjohncharters.com on 2021/04/15 11:10
Both app and on website. Can’t book because no “one time code” is sending and therefore I am unable to complete the transaction. Tried multiple times
Jetblue
by yladdd on 2021/04/13 17:42
This app is my favorite travel application.
JetBlue App
by Cynamin Diva on 2021/04/13 15:38
User friendly- easy access to each area Everything all in one area
Terrible
by Beachdreamer910 on 2021/04/13 01:45
This app is absolutely terrible. If I could give it zero stars I would.
Jesus the Loading times
by Tony (Marys highschool) on 2021/04/12 23:20
I have spent more than 30 minutes trying to load the screen just to get timed out because of a network service error you better off booking ok the web cause this is ridiculous! Time I am never getting back and I am old! This is insane I just want to book my flight!
Best Airline
by AFL222 on 2021/04/11 00:05
Best Airline we love flying jetblue
If I could give a 0 I would
by Ootmaster on 2021/04/10 19:58
Been trying to book a flight for 30 min on the app, website, everything, tried calling, texting, chat literally everything is either done, non responsive, it won’t take any of my SAVED information for my profile
Check-In not working
by Domanna on 2021/04/10 13:30
I’ve been trying to check in for hours. I fill in the information and when I click “check in”, it resets. I called Jet Blue, but was on hold 24 hours. I used to find this app really easy, but it’s not working right.
Online Check-In Does not work
by Shifter18 on 2021/04/09 21:55
Missed my flight due to this horrible app! The online checkin feature re-directs to the online checkin page, which does NOT work! It keeps taking the info and once submitted it clears the form and does nothing! Also the last field should be called Booking reference not confirmation code!!! What a messed up App.
Gisselle
by GissiV on 2021/04/09 21:16
Very professional and professional and very comfortable. I love JetBlue that all I can say. Thank you
I can’t be the only one
by Capt Kirk of Conn on 2021/04/09 13:14
Folks, it pains me greatly to criticize a brand that I absolutely love - a company that has taken great care to ensure I have a wonderful flight experience going to dozens of destinations over the last 15 years. Here’s the bad news: the majority of time I attempt to use this app there is some kind of failure. Often the failure occurs in the later stages of a booking and will freeze up for no apparent reason. I used to think the app team at Jetblue would figure these problems out, but problems persist year after year! Jetblue team: pay MORE attention and get your ACT TOGETHER! The app should be at the same standard where the rest of your business performs. Clearly there’s a breakdown in your testing procedures and a tone deafness that has to be confronted.
Challenging to use
by Jane!! :) on 2021/04/07 11:56
My flight is having an error where it won’t connect to my trueblue number, but when I log out of the app it works. I can’t figure out how to switch my seat on the flight even though I paid extra for it. Struggling to find what I need and getting frustrated
It lags
by SoulEalk on 2021/04/07 02:48
It lags. Needs some rework done. Like seriously..
T
by T-oss on 2021/04/06 15:30
I love flying with JetBlue
Comprehensive
by Lucious 754 on 2021/04/05 15:08
I find the APP extremely useful for my records at end of year . Complete travel history makes year end deductions easy.
Very slow app
by ReenRod on 2021/04/05 11:28
I like
Credit card
by sunshine6363 on 2021/04/01 17:31
I wish I could have the access to my Barkley card for JetBlue. It would be very easy, all in one place. Thank you
Bad treatment for a Member
by Garrymilord on 2021/04/01 13:27
I don’t really loved the way they treat me like a member there’s no way !
Known traveler with no pre-check
by realtorboops on 2021/03/31 21:30
JetBlue has my Known Traveler # and my ticket is not “pre-check” but my husband’s is. This is the 2nd time this has happened and I am very upset. Can you correct this error? Bett slatko Known traveler #982934054
8-hour delay, zero empathy, do better.
by JohnPaulWeber on 2021/03/31 18:17
A credit issued from 2019 for an 8 hour delay flight that takes no more than 45 minutes (Buffalo to JFK). The drive to and from can be down in lesser time. A credit was issued immediately without apology and a strict time frame to “use it or lose it.” Proper description. Book out a year as Covid hit shortly after. Two months prior to departure, jetblue changed their times. As they did with my flight I booked for Vegas in mere days after booking. Attempted to speak with customer service. Gave my number for a call back. THEY advertised quickest way was via the app. Couldn’t cancel in my trips. Was hit with error to call 1-800-JETBLUE. Finally got to speak to “someone” aka automated robot or either the least empathetic person I’ve ever met (I’ve worked in 3 hotels in the past decade and worked overnights; I’ve seen A LOT) If you’ve read this far, do yourself a favor. Book elsewhere. The JetBlue points got me but what they cost in lack of customer service can be money spent better at literally any other airline. After debating whether to lose out on the credit they gave me for the delay THEY caused me; I just cancelled and got a refund. Rebooked through delta. No time changes and the reservationists who helped me book was SUPER accommodating unlike robot Kristin. covid changes the way companies are seen, you’d think companies would recognize that by now especially if they NEED the support economically. God bless, JetBlue. God bless.
La mejor!
by Cholito y Princy on 2021/03/30 15:47
Siempre he tenido buenas experiencias en mi viaje con JetBlue, la recomiendo.
Clunky
by Fattmaxx2 on 2021/03/30 09:57
The app is an odd mix between a dedicated app and just a web UI, making things a bit clunky. Support for ApplePay within the app (and the JetBlue website) appears to have been dropped.
Up to date info on flight mine and others
by nory5read on 2021/03/30 04:38
I put all my flights and those of my family members into my app as soon as they are book and my app keeps me posted right up to boarding.
Love the App
by ghalge on 2021/03/29 23:45
Love the App but when I go to book a flight often get hung up. Not sure if it’s gone through etc.
Jet blue speed check in SCAM!!!!!
by shdkxjndbd on 2021/03/29 23:17
Jet blue offers speed check in for 15 bucks per person which is a scam SCAM. When I didn’t receive any accommodations to checking in jet blue did not refund me
Easy to use
by Petex7x on 2021/03/29 22:56
This website is so easy to use to change flights and booking flights.
Contact
by Tiedomi2073 on 2021/03/28 23:18
I have been calling for days and on hold for hours with no recordings or customer service to talk to. I have questions that can’t be done on line. I need to get handicap service to plane and a bulkhead seat. I also want to fly into Aqudilla, Puerto Rico. The problem it’s still listed as closed with re- opening 4-1-21 or so. I would like to reserve a seat but don’t want to book San Juan and then Aquidilla opens up etc. I also booked a flight for my wife for 5-27-21 and got the extra seating etc (BLUE), I don’t understand the carry on bag new rules. I still have to reserve my trip for 5-19-31 return on 6-16-21. Also my wife’s return trip on 6-9-21. Pick up the phone. One or two of these flights will be booked via Visa awards,
Privacy Concern
by Five stars app on 2021/03/28 17:54
App pastes clipboard on open. Very sketchy. Could be trying to steal passwords.
The only way to fly
by DoctorZoso on 2021/03/28 12:47
Thank you so much for the great app and the service behind it. I have never had a bad experience on Jet Blue. Great people who know their job and take pride in doing it well. Thank you, from our family to yours.
Date of birth selection
by coopersport on 2021/03/27 15:26
Very odd system to select the date of birth. Who’s the genius? My wrist wants a name!!!!!
Easy to use
by Robin2006 on 2021/03/27 10:17
JetBlue app is very easy to use. User friendly!
Signed me out
by Dgiydcjihgdaegb on 2021/03/25 05:32
App signed me out while I was in the airport. I guessed at my password a couple times then took off my mask to use face id and was signed back in. Hopefully I’m not sick. Even when there’s no pandemic I don’t know why the app would sign me out. I guess you can’t fix stupid.
Framingham Traveller
by Framingham Traveller on 2021/03/25 01:49
The app is easy and great for current info!
Seats are tiny
by sha-her on 2021/03/24 15:04
Seats are so small that you bump shoulders with other travelers.
Hola
by La negrita 30 on 2021/03/24 07:01
I love my blue family
The worst
by destinysieker on 2021/03/23 16:50
Worst. App. Ever. Constantly crashes, not up to date. Have to refresh and refresh. Ugh. It’s beyond frustrating. I have to end up using the website every time so what’s the point of having f this app? Come on Jet Blue, time to step up your game. You used to be the absolute best! What happened?!?!
app
by Velynsivelyn on 2021/03/23 00:41
sometimes very slow, need to work on it
Love it
by MaDoGreg on 2021/03/22 20:09
Intuitive and easy.. The info you need - readily available.
Helpful but need more alerts
by sirharis214 on 2021/03/22 08:26
I wish the app can tell how bad the wait time at the airport is. I missed my flight because apparently I should have arrived 4 hours before my flight to check in. It was long lines, I always fly but never had this happen. App should be able to update users on average wait time for check ins.
Can’t book with my travel bank points.
by josb323 on 2021/03/22 02:56
The app is always glitching when you want to use your travel bank to pay for a flight. Flight always change in price or is unavailable. Have to reset the app and I had to pay for the same flight because my travel bank points would not be accepted.
Easy
by Sara817716 on 2021/03/21 15:25
Everything is so easy to use and find. Made the whole experience way less stressful.
Great App
by A crazed female on 2021/03/20 03:09
I use this app every time I fly JetBlue and it always makes checking in so easy. It’s a great app!
Easy to use!!
by RTP6692 on 2021/03/19 19:30
Love the jet blue app. It’s easy to use and understand.
App
by Zammysmom on 2021/03/19 12:23
Love this app! Very easy to use and it was great having my boarding pass on my phone!!! Also love that I can track flights when my loved ones fly alone💚
Outstanding App Service
by tagema79 on 2021/03/19 10:36
Love JetBlue app. Very convenient and helpful. I can manage so much information on my fingertips. Excellent customer experience so far. Client since 2004.
Never works
by Womanonz on 2021/03/19 07:04
This app barely works for me. There’s no point in keeping an app that keeps bugging out. I’m always able to check-in for my flights but after that, it shows as if I never checked in and I don’t have access to my boarding pass or any other functionality I’m relation to my flight. Any refreshing of the page or delete and re-download of the app still doesn’t do it. This app has a lot of great potential if it ever worked. Deleting because it’s just eating up space on my phone. I can check-in on the website instead.
Great
by Ayootito on 2021/03/18 15:00
Nothing but great!!
The best service
by flagordon on 2021/03/17 16:30
My husband is a handicap person and the attention and accommodation for him are amazing. The friendly personal are unique. Love flighting with JetBlue.
JetBlue
by MissMVK on 2021/03/17 16:18
Love the app 👍🏽
Easy Check in
by Vesinet01 on 2021/03/16 20:24
Always a pleasure to use the app. It's getting better and better like Jet Blue. Jet Blue is the absolute best. Try Mint for a refreshing experience!
Flying the best !!
by Buick001 on 2021/03/16 16:36
I’ve been flying with JetBlue since they opened. The service is amazing. The staff will always mingle with their customers and still remain professional.
JetBlue high5
by jetblue is Bluetiful #1 on 2021/03/16 02:36
JetBlue your so bluetiful -beautiful I love u
My trips
by Mamasliptta on 2021/03/15 20:21
This app does not update the trips
Top shelf
by sashewbk on 2021/03/15 12:49
So nervous for the flying but feel so comfortable with you guys
App failing
by Ace Castro on 2021/03/15 00:16
Continues to say oops there is an issue processing your request. Can’t get past the sign in screen. But web I try on the web browser it works
Great!
by Escapulari0 on 2021/03/14 14:35
Amazing
Yes
by V1csta on 2021/03/12 22:33
I love it like I love you
JB
by Mama 'Nerch on 2021/03/12 13:20
So easy to navigate from searching for a flight to checking in.
Flight Booking Not Working
by AMG20211208 on 2021/03/12 10:33
For the past month I have been trying to use the app to book flights and it will not work. As soon as you put in the information, it takes you to the next screen like it used to where it says “loading” but then nothing ever loads. It will keep spinning for 10 minutes... I’ve even tried it for one way trips, and still nothing loads. Not sure what’s going on. This is the first real issue that I’ve ever had with the app and I’m a Mosaic member and frequent flyer/app user. Everything I’ve booked in the last month I’ve had to go on the computer to do. Can someone please take a look at this?
App check in easy
by ang61370 on 2021/03/11 04:16
Hopefully the flight goes just as well.
Great deals!
by Ruddys Peña on 2021/03/09 17:17
Great prices and great services!
I can never book a trip in this app. Loading time to book never loads up.
by SamRo26 on 2021/03/09 13:34
Booking flight is impossible with loading time
It’s our Go-To for travel!
by Uni616 on 2021/03/09 02:52
Wherever we travel, we look to see if JetBlue has flights to that destination! We love to fly JetBlue! Wherever we can, we book on JetBlue. Great planes, great flight crew and almost always on time!
Garbage.
by The truth was taken. on 2021/03/09 02:10
This app cost me money. How? It crashed so many times that by the time I finally made it thru( even after phone reset), over an hour, the prices for our 5 tickets went up. I will never fly JetBlue again
Great
by TravelGardenGal on 2021/03/08 22:06
I LOVE JetBlue & only fly them domestic as much as possible for YEARS! The app isn’t great for ‘real time’ departure/landing updates but otherwise is great.
The best
by fhfjuy on 2021/03/08 17:47
Best airline and service!!! Love
Love JetBlue
by aidapro on 2021/03/08 03:15
Lovely
Love B6 and the app
by MJN0508 on 2021/03/08 02:13
App is easy to use and you can do pretty much anything you’d need to do!
Good app
by cwhitcher13 on 2021/03/07 12:50
App is good. Has everything you need within it but sometimes you have to close it out and start over.
Check-In Bugs
by thejollibengali on 2021/03/07 04:29
I had already PAID for a specific seat for my flight. When I went to check in for my flight, it showed that I was assigned another seat, but I did not proceed to the next step and instead exited the app to call customer service. When I called customer service they were insistent that I completed checking in. This is unacceptable on JetBlue’s part and they should fix this critical component, especially when a customer pays to have their seat assignment, and then attempting to check in wipes that out. Thumbs down.
Mickey caban
by mickey cabsn on 2021/03/06 17:37
Good apps 👍👍
Always smooth sailing w JetBlue!
by bmg19782021 on 2021/03/05 20:57
Outstanding app that is usually ahead of the physical announcements “in-terminal”. Great resources and nice marketplace and great ui/uX make it a great tool for any JB passenger.
Great !!!
by ctct 2012 on 2021/03/05 13:19
Great app easy to go through.
Always a breeze
by Rob Dinan on 2021/03/05 03:38
Using the app is easy and convenient! JetBlue has been my go to airline since they started, always great service and never a hassle with anything.
Charge fee
by Lorlie2u on 2021/03/04 15:54
They charged me 10$ when I installed app without informing me about a charge for the app
Easy booking!
by Spider1Directionmanuntd. on 2021/03/03 13:01
Very easy to book, saves most of my information, but it doesn’t allow me to choose my home/billing addresses from a drop down menu. That would be a plus for me as I have more than one.
Travel bank
by Berta 4 on 2021/03/03 02:26
One problem with the app is you can’t view travel bank credits. I am having a VERY difficult time finding out how much I have to spend and when it expires.
I love flying jet blue..always use the app and never had any problems!
by pito00772 on 2021/03/03 01:34
Love
JetBlue None Better!
by LakePearl230 on 2021/03/03 01:26
JetBlue none better! Only airlines I travel - no need to look elsewhere.
User friendly - love Jet Blue
by Phoebe joy Livesay on 2021/03/02 20:57
🥰 reliable and reliable
Love jet blue
by cc ny on 2021/03/02 19:47
Been flying with them for years, maybe had on minor problem in all that time Great airline
Great
by bdysh67153 on 2021/03/02 19:28
Love the app super easy to work. A lot faster to book trips!! Highly recommend
my personal feelings over JetBlue
by maria from oceanside ny on 2021/03/02 19:15
It could use an overall. Not easy to navigate. I must say it got better over the years. Now they will start changing for a carry on. Not a good idea. I will switch to Delta better carrier.
Mr.
by clio1968! on 2021/03/01 19:26
I have been using it for many years and this is a fun and energetic company to fly with. I recently booked a flight with American with my pet cavalier and i was treated like an animal. Flying Jetblue with a pet is the way to go. Keep up the good work!! You will get a V shape recovery soon.
Love it
by GersG24 on 2021/03/01 16:24
Greatest airline app known to mankind
Jet Blue app
by marianomadeline on 2021/03/01 12:32
Always convenient and easy to navigate
Stress Free App
by Pams2992 on 2021/02/28 23:01
From the comfort of my home, I can check-in my self, my mother, and anyone I need to help to make of their flying experience a pleasant experience. This app helps me to help them from this side to the other side. I love it! Highly recommend for all of us with elderly parents and children in general! Truly yours, Pam Coronado. Fort Polk, LA
WL
by Wluisestrella on 2021/02/28 04:03
Es una buena compañía, pero el estar cobrando por equipaje a diferencia de otras líneas les resta méritos.
Miss you
by Shopping pro 2 on 2021/02/28 00:08
Thank you for taking care of us!
Aruba
by Suzanne0524 on 2021/02/27 21:22
The flight staff was amazing! With Covid and the forms to fill out. JetBlue made it so easy
“JetBlue pasted from Notes”
by FixThePicIssue on 2021/02/26 18:47
Why is this app giving me a notification that it pasted data in from the Notes app? If someone had copied sensitive info before opening the JetBlue app, would it automatically be shared as a result? I feel like I need to delete this app and only re-download when I’m actively using it, then delete again, just to maintain my privacy. Or just print tickets and skip the app altogether.
Pasting personal data!
by trb027 on 2021/02/26 12:30
I open the app and get a notification that JetBlue pasted my bank account number from my clipboard that I had just been using on my banking app ... deleting this app since it’s not safe!
Easy to use
by Lisa gb 48 on 2021/02/26 12:21
I love that that it is so easy to use
Booking under 3 Minutes
by miriambubs on 2021/02/24 14:29
I’m a Great Grandmother to many children and I became their “go to” if they need flights With the Jet Blue App I’m able to book flights for them and myself in less than 3 minutes. I love this App
Can’t get boarding pass
by Angry crash bird on 2019/04/03 15:40
This latest update is broken. I can see my trips and check in, but can’t get an electronic boarding pass. I get the message “Bummer. There was an error creating your mobile boarding pass. Please try again later.” I have flown 3 JetBlue flights in the past 2 weeks since the app update and I get this error every time, no matter how many times or how much “later” I try. I have deleted and reinstalled the app several times, logged out and back in again, and even updated the iOS to 12.2 (and deleted/reinstalled and logged out/in the app again after). THIS NEEDS TO BE FIXED! There are a lot of other features JetBlue really should add to be competitive with other airlines that other reviewers have noted, and I agree. But at the very least you need to have reliable access to mobile boarding pass, this is an expectation of any traveler today to bypass checkin or kiosks.
8-hour delay, zero empathy, do better.
by JohnPaulWeber on 2021/03/31 18:17
A credit issued from 2019 for an 8 hour delay flight that takes no more than 45 minutes (Buffalo to JFK). The drive to and from can be down in lesser time. A credit was issued immediately without apology and a strict time frame to “use it or lose it.” Proper description. Book out a year as Covid hit shortly after. Two months prior to departure, jetblue changed their times. As they did with my flight I booked for Vegas in mere days after booking. Attempted to speak with customer service. Gave my number for a call back. THEY advertised quickest way was via the app. Couldn’t cancel in my trips. Was hit with error to call 1-800-JETBLUE. Finally got to speak to “someone” aka automated robot or either the least empathetic person I’ve ever met (I’ve worked in 3 hotels in the past decade and worked overnights; I’ve seen A LOT) If you’ve read this far, do yourself a favor. Book elsewhere. The JetBlue points got me but what they cost in lack of customer service can be money spent better at literally any other airline. After debating whether to lose out on the credit they gave me for the delay THEY caused me; I just cancelled and got a refund. Rebooked through delta. No time changes and the reservationists who helped me book was SUPER accommodating unlike robot Kristin. covid changes the way companies are seen, you’d think companies would recognize that by now especially if they NEED the support economically. God bless, JetBlue. God bless.
Spirit or JetBlue
by Cecily Tanese on 2020/11/10 10:28
Most recent JetBlue exp, I purchase a one way ticket to DR for me and my sis and upon boarding the connecting flight was told to get in line to speak to gate agent, once it reached our turn Was told we couldn’t board because we needed a return flight and was told we didn’t have time to purchase one because they were getting ready to shut the door. As I frantically tried to purchase a ticket on the handy JetBlue app they began counting down 1 min, 30 seconds, 15 seconds Then sorry too late. You will have to come back tomorrow there are no more flights going out today and because you bought a basic ticket we can’t try any other connecting flights. I was appalled, instead of having us wait in line to speak to gate agent she could have just told us so we could have had ticket purchased by the time we got to the front of line. We could have been told in Cleve when we arrived at airport to board the first flight. And the 3 min it would have set the flight back for me to complete the purchase could have been made up in the air, instead we had to get a hotel in FLL and missed our appt for that afternoon. Felt like something I would have experienced with Spirit and I quit riding Spirit because of the horror stories.
Seat assignments
by Nicknamer19 on 2019/06/15 20:15
My wife and myself planned a trip for our honeymoon and they didn’t assign us seats together even though we bought tickets together. Don’t understand how that makes sense especially with her being terrified of plans and needs me to sit next to her. I didn’t get any help from anyone that I chatted with online or on the phone and for this very reason never have flown with JetBlue and honestly never will after this trip! Please be aware of this trap and if you have kids don’t expect them to sit with you when you buy your tickets unless you pay the 50 dollars per person to change them. Absolutely ridiculous and the main reason why I fly with southwest and not JetBlue! Be aware of this scam and know that they don’t care if it’s your honeymoon, birthday, or funeral as long as they scam you and get their money’s worth. Then they tried to badmouth Expedia and such saying don’t do it with them just do it through us. Sorry to say but the trip with Expedia was perfect and the only problem was the flights with this flaky company. Just lost another 4 customers and more because I will be letting the world know of how difficult and complicated it was working with this airline. I will be making a post telling friends and family to never fly with this company for this very reason! Absolutely ridiculous without any help from you guys!
Customer service isn’t their strong suit
by rp14075 on 2019/05/31 02:21
I purchased a flight through Priceline. Apparently Priceline combined my first name and middle name Into one data field. As a result I could not sign in for the flight. I called JetBlue, and after a 10 minute hold time I was told this is a known issue, that it happens frequently. I had to manually type in incorrect information, in order for the system to acknowledge my reservation. As I was then walking through the check in procedure, the JetBlue agent apparently felt that she had given enough Assistance. So she abruptly ended the call before I finished asking questions. I was midway through the sign-on process, and there was no way to return and correct a prior entry. So I had to finish the entire process, logout and then log back in and go back through it again step-by-step. Every bit of this process has been cumbersome, slow and full of errors. If this is a known issue, why haven’t they fixed it? Why should I wait for on hold for 10 minutes, and then have the agent need to end the call rapidly? Checking in for a flight is something every single passenger needs to do… How can you possibly design such a process without giving users the ability to go back one prior step and make a correction?
Can’t get past the sign in screen
by KjTWilliams on 2019/05/11 04:54
I just downloaded this app today and haven’t been able to get past the sign in screen. I tried going through the google browser with the exact same sign in method (touch id) and it’s working just fine. People down load apps for convenience, things available at your finger tips to make check in, boarding passes and all things travel move along smoother. Which would make this app perfect, if only it worked. I see there were just bug fixes performed with a new update yesterday so maybe I’ll delete and download at a later date. Not a good look though also because this was my first experiencing Jet Blue at all per my fiancé’s flying experience with them. He spoke so highly and although my only complaint thus far is the performance of the Jet Blue app...We’re off to a rocky start!! Update: Months later after deleting and downloading over again, the app is now shutting down immediately after opening up! Not sure what the problem is but I’m booked through them for my wedding and it’s disappointing that for such a special trip we won’t have the app at our disposable! Not impossible just an unnecessary inconvenience.
Crashes and times out
by Suomynona54321 on 2019/06/10 16:40
I tried to book a ticket through the app but finally gave up and booked on the website. The app kept timing out when searching for flights so it took me a while to find a flight. When I finally went to pay for the ticket, the app would take a long time to refresh when I unclicked “same as billing address” to put in a different physical address. After I had put in all of my credit card information and clicked the link to pay, it just kept bringing me back to the credit card entry page. There was no error message saying that I had missed info, just a bug. When I finally got it to submit the payment after multiple tries, it went through the “verified by visa” process and said that my purchase could not be completed! I was able to book the ticket on my phone through the website with no problem.
Almost Everything You Need
by Hyokano on 2020/02/10 14:26
Maybe it’s because I bought my tickets through Travelocity but my in-app boarding pass was only available for my first flight from DCA to BOS. Had to ask my connecting Hawaiian Airlines flight to HNL to print a boarding pass for that flight, and then I didn’t have a boarding pass at all for my return flight back to DCA. Also, the info within the app was outdated by the time I was on my return flight from BOS to DCA. I had to use a third party app to figure out the most current gate for my flight, which caused me to walk back and forth between gates C19 and C26 which are on opposite corners of the Jet Blue Terminals in Boston. The app never updated the info even after the fact. It’s a great app otherwise but if I relied on it solely, I wouldn’t be able to get to where I’m going. Am I supposed to also have a Hawaiian Airlines app? I thought they had a partnership but it doesn’t seem to translate well into an ideal traveler experience. Still, this is better than the old days of having to print my boarding pass at home.
Travel nightmare
by Robin Black on 2019/04/21 01:10
Traveled from LAX to JFK and then Rochester to celebrate a very special birthday and my son’s fiancé’s bridal shower. Left hotel at 5 AM for a 7 AM flight. Was notified by Jet Blue on the ride to airport of 4 hour delay, but informed I still needed to arrive at the earlier scheduled time “just in case” they solved the issue. Ended up actually boarding 5 hours later, then towed back to gate for another hour of maintenance work. So, basically spent my entire day in the airport and missed the bridal shower! Ground staff, phone customer service, and flight crew were extremely unsympathetic or helpful. No compensation or apologizes offered. This is the third trip in one year with huge flight delays, and one cancelled flight (unrelated to weather). I’m done with flying Jet Blue. Their customer service has really gone downhill.
Extraordinary service
by Ria Harkavy on 2020/08/29 20:27
Due to the Covid-19 pandemic our travel plans were put on hold until a safer time. When my out of town grandchildren needed me to come care for them I decided to take every precaution and make the trip from Florida to Boston. After 14 days of isolating, 2 negative covid tests, registering with the state of MA, I began my journey to Boston Equipped with protective gloves, masks and sanitizer, I was delighted with the precautions that were in place through Jet Blue. The plane was completely sanitized, flight staff wore masks at all times, passengers boarded from the back of the plane to the front, they even took an extra measure by preparing sealed plastic bags for each passenger that contained a water bottle, napkin & snacks! I was overwhelmed by their kindness and genuine care for everyone’s safety and experience as they travel! My heart overflows with gratitude!
Review
by Drdean2000 on 2018/09/24 12:25
My experience with JetBlue has always been relatively good. On my flight in July from FLL-Newark we were delayed 3 hours and there was not even a “sorry” for the in convenience... I missed dinner with my family and it ruined that entire evening. The most recent flight I was on was on time etc... BUTTTTTT what is going on with all the animals being allowed without carriers on board????? Besides the 4 or 5 small lap dogs that were on the flight there was a Labrador 3 Seats in front of me- I could not believe it! I am so allergic to dogs and if this dog was sitting in the seat next to me I would have had a huge issue. Dogs , cats etc need to be in carriers if they are going to fly. He was allowed to sit on the seat and then peak over to the sit in front and back- just ridiculous.
Love JetBlue, Hate Their Website
by DJD562 on 2020/05/03 19:15
Have been trying to use the JetBlue website for the last two weeks and when it says I’m logged in and start booking a flight, it asks me to log in again, and then again after every step. When it came to applying True Blue points, it kicked me to the True Blue login which immediately states it is shut down. Then when closing everything down and reopening, the JetBlue app crashes 75% of the time after entering the booking info. This is not the first time I’ve had problems with the app. Update (this is actually laughable): Since I have been unable to book a flight using the app or the JetBlue website for well over two weeks, I decided to use their “Help” feature which opened an SMS window. When I typed in my issue that I’m unable to book a flight using points on their JetBlue and TrueBlue app or website, I received a message stating “Due to technical difficulties, SMS messaging is unavailable. Please download and use the JetBlue app to book your flight”.
Love Jet Blue app
by Dad Rad on 2018/02/09 10:53
I love their app. It is so easy to navigate and find the best fares. I get the best deals here compared to Expedia, Kayak and other apps. They never have the deals the Jet Blue app has. Of course you have to fly to a city they serve. We fly often to Washington DC from Hartford to visit my daughter. We have gotten fares as low as $34 per person. Cheaper than driving or taking the train! Of course you have to be flexible with the times they offer and the return trip is a higher fare usually but they still are pretty cheap. And also we have never had a problem with their flights from Hartford or Reagan and the planes are clean and comfortable and flight attendants and other staff are always very helpful and courteous. It’s our first choice for an Airline! Keep up the good work Jet Blue!
The nightmare of Irma
by ryanmax on 2017/10/23 14:25
During hurricane Irma I had the misfortune that I had to fly to California from Fort Lauderdale and it was quite a crazy day that day and Jet Blue took me out we got to where I was supposed to go they only problem was I paid a fortune for my fair is over thousand dollars and I called them up a couple days later explained how it happened that I was charge so much money and they refunded me all at the $99 fare they were offering me similar thing happened on American airlines my husband got a flight on that airline and they did not take off he had to go home and come back to the airport and I called them and I had to send and I had to send a letter and they refused they said they will not refund me the 900 and some dollars so you fly JetBlue if you’re smart.
Flight inaccurately indicates canceled
by TessDarwin on 2019/04/21 19:17
Since two app updates ago, a flight purchased several months ago shows canceled. I should also add the flight also indicates canceled on my laptop. Customer service says it is not. Each rep has very nicely directed the problem to my end in their “bless your heart” voice. For example, restart my phone or clear the cache on my computer. I’m not computer illiterate. I use two every day 8 to 12 hours a day. I also tried querying for the confirmation without logging in on both my laptop and cell. Very frustrating..... I’m tired of these updates that add more “features” than making your customers lives a bit easier with travel planning.
This app could be so much better
by Criveraf on 2019/06/10 20:10
There are apps from other airlines that are a breeze to use, to check prices, book flights, check status, frequent flyer status, etc. The JetBlue app is VERY slow! The UI is very confusing, not intuitive at all. You can’t really look at prices days before or after the given date without losing the info already entered or selected. It forces you to select the departure flight again. Also, font is too small! And in some places you need to open a drop down list that is not very evident to you (again, the app is not intuitive or user friendly). JetBlue say they keep improving the app, but in reality they need to overhaul the entire app if they really want us to have a good user experience. Now, I know this isn’t related to the app, but as for prices go, JetBlue has become a pretty expensive airline to fly; can’t count it as a low fare airline anymore. You look at other airlines prices like AA, Delta, United and what’s the difference??
Last 2 Flights were Horrific
by JetBlue 4 You on 2019/10/02 04:22
The last two flights on Jet Blue were the worst flights I have taken in the last 20years of flying. Don’t get me wrong, I love Jet Blue and Love Animals, especially Dogs. However, there has to be some enforcement on pet travel policy. The first flight I mentioned, I was watching a movie and the middle seat was empty and the passenger in the window seat took her dog out of the pet carrier and placed it in the middle seat and it started to paw me and lick me and I asked the person to please handle the dog and the flight attendant could have cared less after I asked what the jet blue pet policy. The second flight I mentioned there was 10-12 dogs on the flight they were all out of the carriers and that was if they even had carriers and it was like animals planet. Again, I love dogs and all animals, but on a flight Im paying for I would appreciate if folks keep their pets in the carrier as one dog ran down the isle and they were jumping all around the seats. One of these pets wasn't small. I feel like its unsafe and there is a reason jetblue has a policy to keep pets stowed and secured for everyone’s safety. When did this policy stop being enforced???
Most frustrating app ever!
by hjnsklcskvslsvlv on 2019/11/13 05:52
No matter how often I update this app, I keep running into the same extremely frustrating issues. I can’t tell you how many times I’ve either opted to fly another airline or whipped out my laptop to book my JetBlue flight using the web after failed attempts at using this incompetent app. The app takes forever. I get the “Loading” spinning circle after filling in each individual field. More often than I’d like to admit, I’ve magically gotten as far as the final page before booking only to have the field for my billing address state be uneditable! It’ll just be gray and unclickable. I literally cannot enter my billing address state and therefore cannot complete my booking. When I tell you, I’ve almost — oh wait no, I have ACTUALLY thrown my phone out of frustration with this app. I don’t know if it’s just me, but every time. I mean EVERY TIME I give this app another try it ends up biting me where it hurts. And I end up flying Delta instead.
Always A Great experience!
by wolfiewmn111 on 2018/10/11 19:48
When I fly it’s always JetBlue if they are a carrier where I’m going. It is the easiest process ever to make reservations, get to the airport & get where I am going without stress. I had my first ever horrible experience where I got held up in TSA. I hear customer service calling my name. 3xs they called me with the final call being the gates are closing. I can’t go to the gate. I missed my plane. I finally get to the gate. I explain my situation to Dominic, the JetBlue representative. He was sorry for my distress. He asks if I’d like to fly with another carrier. I said “No, JetBlue is the Best!” He gave me excellent customer service, rescheduled me for the next day’s flight & I was on my way. All JetBlue needs to do for me now is fly into New Orleans! 😜
Can’t get passed the sign up.
by Mr.Excuseme on 2019/03/22 01:46
I tried this app for the convenience factor but there is non. First thing that bothers me was ,when you try to and your personal info, they ask for your birthday and a scroll with the month day and year pops up. Cool, wrong NOT COOLl! It won’t let you change the month unless you change the year or days first. Really??? Took me a few mins to figure that out. I was ok with that, but then after I entered all of this information in and agreed to the agreement, BOOM it won’t let me sign up. It says check your connection. So I turned the WiFi off and went straight to LTE, put all of the good ol info in the right places and. DOUBLE BOOM, (sign in failed, check your connection) Fooled me once shame on you, fooled me twice shame on me, you won’t get me again! Uninstalling...
We love flying on JetBlue
by Lucky L! on 2019/12/13 00:21
We have been traveling for years on JetBlue and it’s definitely the airline of choice. We are now Mosaic members and enjoy all the perks that go with it, including free check in luggage, having our luggage come off first, the ability to change or cancel out flights, boarding next after passengers who need assistance, having a private telephone number to call to make changes to you ticket or just the ability to ask questions that are rapidly handled. But not the least of all are the personal who check you in to the flight attendants to the pilots are the most friendly and helpful of any airlines by far. We love you!! Luke and Mary Jo Pittoni
Why can’t they get this right?
by Duz26 on 2019/02/23 15:15
After the “enhancements and bug fixes” update, I tried to book a flight and pick an exit row. I get the pop up of standard safety stuff and the fact that it’s going to cost me an extra billion dollars, along w a close button and cancel button...no agree/continue button. So basically there’s no way to chose the seat I want. While we’re on the subject, when showing your seating chart, why would you have 2 close buttons and one of them complete cancel your navigation and make you start over? You’re not a discount airline anymore, get rid of the tech that makes you seem like one.
Worst app
by MrKDA on 2019/06/13 13:50
The American Airlines app is seem less when adding an upcoming trip. This app won’t let me add my flight so I can check in quickly when check in becomes available. I keep getting an error message. I tried to contact customer service via chat but it says they are experiencing a higher than normal chat volume? Seriously, that’s what chat is for! The app wants me to call them but I’m out of the country paying .15 a minute for calls. How antiquated is Jet Blue. Makes me wonder about the upkeep of their planes if they can’t keep something as simple as an app running. The fact that they’re receiving a higher than normal chat volume tells me that numerous people are figuring out that the app is garbage. Also, the 4.9 stars is garbage. Just scan through the reviews and you’ll see just as many 1 or 2 stars as 5 stars....that’s fishy. Next time, I’ll be sure not to use Jet Blue for anything.
What’s Better than Blue?!
by JRyanNYC on 2017/12/01 19:59
I can say that I haven’t flown with JetBlue in over a decade and since I stopped working for them when they stopped flights to ONT, so returning to the airline I was part of after so long had truly shown how much JetBlue has evolved in service, equipment and culture! The service has gotten better, the free extra perks are still free (minus the checked bag allowances), they evolved their A321 cabin and introduced a premium product called Mint and broke from the core cabin layout that they were known for having, and they tacked on some extra fees for priority seating, priority boarding and the premium snacks and beverages. Some of the old JetBlue is in there, just under a new shiny cabin and all still while keeping to the shades of Blue that first flew on the first flight! The App is always updated to be functional and still hip and trendy. Having all the features you do want and none of the features that clutter up an App. Any issues they’re just a tweet or phone call away and always are helpful and quick in addressing any issues or concerns!
Jet Blue Experience
by Randie47510 on 2018/09/03 11:40
We only fly JetBlue. There is only one item we disagree with- and that is the raised price for bringing a pet in a carrier under the seat. Cost to jetblue is zero- I could pay for the seat next to me cheaper than the $125 for the pet fee. Ours is an older well behaved cat. He bothers no one- he seems to enjoy his carrier and sleeps in it at home. My thought is that if a pet becomes a “known traveler” and is consistently well behaved- offer frequent flyer discounts. Fly twice, third is free or something. We will continue to always fly jetblue because we enjoy the jetblue experience- we recommend jetblue to everyone. We would just like to bring Dumbby more often.
JetBlue is Blue Chip All The Way!!
by LAJenn on 2017/08/28 06:20
JetBlue if it were possible for me to give everyone in your company a big hug I would!! You have come through for me so big with last minute travel plans at an affordable price. I am so appreciative of your services. Your flight attendants are super nice and treat everyone like the whole plane is first class. I 90% of the time I book online and it's faster and easier than ordering at Starbucks. The 10% of the time I have to speak with a representative because I have some complicated change that needs to be done same day of travel I always feel like I'm talking to one of my friend's. Jetblue I luv you!!!
Lacks frequent flier practicality
by neville burrows on 2017/12/03 12:43
I only recently started flying JetBlue consistently in the last year and while the flying experience is palatable - their mobile app is near useless. I started to write this review prior to the latest update and even after the update previously it had extremely limited functionality for a major airline. The latest update was comparable to putting lipstick on a pig. Cosmetic not functional. The biggest issue is the inability to change seats through the app, view a real-time seat map and view standby/upgrade list. To me, those are the 3 most important features of any airline app. Also it does not show TrueBlue activity only your point balance. The update seems to have improved the freezing and crashing but the app lacks frequent flier practicality of which would be expected for one of the top 4 US airlines. A ways to go.
Buggy alerts
by Pleeboid on 2018/08/06 11:18
I have experienced several false alerts coming from this app that have caused minor confusion at a minimum, and at times full on panic. The latest false alert informed me that my flight’s departure time had been moved up by 1 hour and 40 minutes. I live 35 minutes from the airport so I rushed out of the house and drove as fast as I could through the rain, only to run into the airport at what I thought was 5 minutes late for my new departure time. While I was waiting in TSA, panicking that I had missed my flight, I was informed by a fellow passenger that the alert was bogus, and that the flight was scheduled to leave at its normal time. The JetBlue staff could not explain what had happened. Not only was this frustrating, it was dangerous. I foolishly took chances try to get to the airport that were unnecessary. All other functions in the app seem to work fine, if not a bit clunky. Until JetBlue fixes whatever is wrong with their alerting I would not trust anything this app tells you.
JetBlue workers steal a phone from the bags
by MDCMA45 on 2018/09/26 23:27
My dad was traveling September 24 from Fort Lauderdale airport to Quito-Ecuador. He gave his carry on bags to the lady in the counter in Fort Lauderdale Airport Before the flight, when He remembered he has left his new iPhone 8 Plus with the box and everything inside his backpack. He went back to the lady at the counter asked for his bag if is still there to get his phone and the lady told him the bags are inside the plane already. When he got home to search for his new phone the phone wasn’t there. They gave us a phone number in Ecuador that nobody answers, and we asked for help here, and they just told us to call that number. Do you think that people that work there will be honest? and wouldn’t steal stuff inside our bag? And if they do take anything shouldn’t the company be responsible for the stolen items and pay back the customer?
SAD, SAD, SAD. Pretty upsetting.
by jims1926 on 2019/05/29 19:59
Your software is all messed up. The seat assignments I made for myself and four others over a month ago seemed to have disappeared when we checked in today. Same thing happened to my wife and I a month ago. One of our travelers checked in today and got his and two boarding passes for two others when all he did was to ask for his boarding pass alone. Pretty sickening and disturbing but, unfortunately, what is one to do the day before the flight leaves. Same thing appears to have happened on our flight home next week. SAD!
15 years and counting
by Mericrismi on 2019/10/14 04:27
I’ve been traveling with Jetblue since they open in Logan Airport, Boston, MA. having no complaints at all. Good service, quality and excellent pilots . You can choose your seats and can have a carry-on and personal without charge. Sorry that Mr. Nickname19 experience was negative. You should always asked about the seatings, luggage, etc. Don’t assume because one airline performes its way , the other airlines will do the same. Always confirm your benefits, rules , actions and everything that concerns your flight and what to expect. It’s your responsibility to make sure everything is correct.
Flights
by Red1577 on 2017/12/10 22:21
There should be more options of direct flight from FLL to SDQ. That flight being at 5:50 am is way too early!! There should be a flight at 10 am at least!! Also, it would be great if there was a flight from PBI to SDQ, there are so many Dominicans that have to drive down to FLL in order to be able to catch that flight. If someone lives in Port St. Lucie and needs to be 3 hours before their flight to the Dominican Republic ( 3am ) they would have to start driving between 1:00 am - 1:30 am so they can catch that 5:50 am flight. But PBI would be great for all of us that live in Palm Beach and St. Lucie Counties!!
Unreliable in an emergency
by Yours Truly_17 on 2019/08/04 08:11
Worst airline app. For some reason it has a lot of bugs which makes the app lag when trying to book a flight. Someone or whoever is in charge of the app NEEDS TO UPDATE IT. Then when I called for customer assistance over the phone the clerk was rude and unprofessional when trying to assist me in booking a flight I had missed because my daughter had surgery that went over it’s time. But regardless I thought the app would save me time instead it waisted it. Take a look at your product it needs some modifications immediately
Frustrating
by Monica54321 on 2018/09/20 05:53
The app can be very frustrating when you book a flight. No problem searching for flights and comparing priced based on days. But when you actually book, it gets stuck. Today it got stuck after I entered additional passengers(in the system as part of my family plan). Then I noticed that that TSA pre-check numbers were not automatically entered, although they are attached to our accounts. Great way to prevent a customer from making a purchase! I’ll have to go back and find the numbers on the TSA paperwork or make the reservation by phone, which reduces my points. The app got stuck over the summer when I was making reservations, too. Thought they would have cleaned up the app by now.
Only Way to Fly
by Kaykx on 2017/09/30 04:31
JetBlue is literally the only airline I have ever flown consistently and am always satisfied with. I have even had some rough travel experiences using JetBlue and they have ALWAYS made up for any short-comings, above and beyond as well as extremely promptly including putting me up in a 4 star hotel near airport, paying for dinner and breakfast, and changing flight times and dates at no extra charge. I truly swear by JetBlue through and through and I honestly haven’t flown any other airline besides them in the past 5 years. Love em’ and their blue chips and Dunkin’ Donuts coffee. 👌🏼😍💙
Can't finish a booking on my ipad... Bugs bugs bugs
by elcaba on 2018/07/13 03:41
Looked for a support / feedback email or form. Didnt find anything on the app itself and the app store link "app support" is useless, so i guess this is the only place I can contact jetblue developers to let them know they need to do better debugging / testing. I have the latest iPad / ios / jetblue app. Got stuck before i could select the seats. Had to go and start all over from my iphone. On the phone once I hit submit on the last step, it refreshed and the submit button was green again, as if I still had to submit it again, it didn't give me a completed confirmation, even though I did receive a confirmation email. So both apps have bugs, they need more testing.
Impossible to book through the app
by dallasapollo on 2018/07/05 18:26
I love JetBlue but it is literally impossible to book a flight through the app. There are two many amateurish bugs throughout. Like in one spot the "phone number" field (required) gets populated by a drop down list of countries, with no way to put in an actual number. In another phone number field, dashes are required but the keyboard that gets displayed doesn't have a dash button. Also, don't tap any of the "info" buttons to see the difference between the different plans - there's no Close button. The only way to close it is to shut down the entire reservation process and start over. All in all just a terrible terrible experience. I tried twice, wasted half an hour, and was never able to book my flight.
My Favorite Airline
by Omega1015 on 2018/05/30 17:39
JetBlue has always been my favorite airline.I always have comfortable seats good movies to watch and great service. This very last flight I had enough true blue miles to buy my husband’s ticket, so he flew free. Can’t get better than that. I only wish we had the same confirmation number, but I guess that’s not possible when you get a free flight. As a result of different confirmation numbers, I ended up getting TSA approved and he did not. I guess it’s a small price to pay for free flight. I will continue to be a true blue member. Jet blue is the best
The least helpful of the airline apps.
by LndsyA on 2018/12/19 20:45
I use airline apps all the time to check status, gates, electronic boarding passes. I haven’t traveled with JetBlue for a long time and was optimistic seeing their shiny new app. But sadly it is mostly just frustrating. It’s been years since I have had to use a paper boarding pass. But I have had to do that for 6/6 flights on this trip. Im already checked in, on my last legs of the rerun trip, and the app won’t let me get the electronic boarding pass. Sometimes it says I have to wait until 24 hours ahead to check in (I’m sitting at the gate!) and other times it says that electronic boarding passes are not available for this departure airport (JFK!?!). I’m so disappointed with this app.
Jet blue
by David5319 on 2019/01/17 18:12
We have been treated as if we were in first class and we were economy. It started our trip off with smiles and happy thoughts of our vacation and I was traveling with a teenager. So that tells you. How things could have gone! Then I applied for the jet blue credit card on my way here and when money started to get tight I called to see what they could do and they sent the card fed x to my hotel. I still can not believe how well I have been treated. From now on Jet Blue is the only way to travel for my family. Thank You Jet Blue!!
Absolutely Terrible
by Royal oak track on 2018/09/16 11:58
I keep trying to Check in for my connection flights in Boston and New York. my first flight from Detroit to Boston is all set got my boarding pass and everything. but I’m trying to check in for my 5am flight to New York 917 and then my 9am flight to my final Destination St. Maarten 787 to get my boarding passes & the stupid jetBlue app says “we are having trouble processing your request check your connection and try again” EVEN THOUGH MY INTERNET CONNECTION IS WORKING FAST!!!!!! jetBlue you need to be on your A Game when it comes down to situations like this. This is the last time I’m flying jetBlue. I’m never flying jetBlue Again after I return from this trip. I’ve had a bad experience with jetBlue before and it’s happening again the first time was a long delayed flight and now this
App support?!?
by Needzerostar1977 on 2017/09/27 12:52
Have been using the app for a fairly long time but since the most recent update constantly crashes on login. Also if not logged in but adding my upcoming flight confirmation number. App support link just takes you to the mobile site, and contact us links and numbers there doesn’t seem to offer app support. I've tried... reinstalling, updating ios, flushing data, along with all the usual stuff. App works until I either login or not logged in will crash after adding flight confirmation Please help me either obtain prior version or resolve issue.
True ‘True Blue’ client
by bababababarann53 on 2018/11/14 20:41
I always use True Blue to fly back and forward from NY to Florida and other places within its locations. I had to recently AA to fly from lga to Miami. I have never been so scared, uncomfortable and disrespected on a flight. I travel internationally as well and this was the worst experience. Firstly the way they board is ridiculous. Hugs pile ups in isle of plane. Didn’t carry many choices of soft drinks. Also to pay a ridiculous price for checked in bagweighing only 40lb. I could go on. But I won’t. Jet Blue I love you. You are the best of the rest.
Love JetBlue - APP is cumbersome
by flyreview on 2018/06/24 23:46
This rating is for the APP- the airline and service get 5 stars. But I find app design cumbersome to use. Some times you scroll down and check a box other times you have to look up top to move forward. Would like it if you made moving around the APP consistent. This is not a super big deal but the whole purpose of using an app is to be able to get though the process quicker and if you searching the APP trying to figure out how to maneuver around that will slow you down.
Thank You
by NancyK964 on 2018/06/24 01:31
I always receive excellent service with JetBlue. Today is no exception. My dad has been moved to hospice and we are told he will pass in the next 24 hours likely. I’ve been flying back and forth to help etc., but now my scheduled trip for next week needs to change. I spoke with Dave and he refunded the trip I had scheduled for next week and comped me tickets for my disabled daughter and myself for tomorrow. I’m shocked and so grateful Thank you so much for the kindness you showed my family during this insanely difficult time.
Great experience!!!
by Moreyy08 on 2020/09/20 20:41
This was my first experience with Jet Blue & I am pleased with the treatment received while aboard. The flight attendants were very attentive, professional & friendly. The Pilot did a great job in assuring a smooth ride & Landing! The seats we’re comfortable, I did did appreciate them blocking off any middle seats to avoid any physical contact with other passengers, I appreciate the entertainment provided along with a snack (bottled water, cookies & crackers). Overall I would recommend Jet Blue especially to any new time travelers & anyone who suffers from anxiety!
Animal lovers
by Tico Tom on 2019/10/14 04:12
My wife had two emotional support dogs and when we flew we bought three seats and the dogs were on the floor between us.. I cannot say enough on how gracious the Jet Blue staff was through those tough times.. the conduct (attitude)of your employees usually comes from the top down... congratulations on giving your employees the feeling of being respected and part of a team to make the whole flying experience special..we fly often from Orlando to San Jose CR and were wondering when we will have flights from Orlando to Liberia CR?
Waiting 4 hours to take off
by kmsoap on 2019/08/26 12:38
Taking a short flight from Westchester airport to Tampa spent more time sitting on the plane before takeoff then the entire flight should’ve been. After three hours and refueling twice, by law we needed to get off the plane. Proceeded to get my family something to eat after spending $75 on incidental sweet we boarded the plane. Arrive to Tampa it was entirely too late for my ride to pick me up had to pay for a taxi to the hotel another $50. JetBlue just sent me a refund for my inconvenience for $25, really?
I give them 5 stars!
by Mom's acc apple on 2017/08/07 23:41
My husband and I have switched from Virgin to Mint since they started service from Fort Lauderdale to Los Angeles in March. It keeps getting better and better. After my first flight, I sent and answer from a JetBlue survey they emailed me. I spelled out a few things I thought it was missing... socks, priority boarding before all guests, internet... To my surprise, they have implemented them all! I was stunned when I opened my little bag to find socks!!! JetBlue, you are awesome, thanks for listening. Thanks for keeping the minty lip balm too!
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 3
14,052
 2
3,334
 1
7,046
Current Version (4.21)
5.0
1,087,295 total
 5
978,437
 4
86,263
 3
13,743
 2
2,966
 1
5,886
Version History
More...
Keyword Volume Hits KEI Rank
traveling app
35.82
11
blow app
0.00
5
trips lite
0.00
3
trips pro
0.00
3
jet blue airlines
332
1
jet airways
367
1
jetblue airways
261
1
jetblue app
60.83
1
jet blue app
363
1
book banat
0.00
book d'oreille
0.17
berat ideal
0.00
boka truck
0.00
jags mobile
0.00
Screenshots
Search Visibility
App name
JetBlue - Book & manage trips
Description
Take JetBlue everywhere you go! Download our award-winning app to book, manage and check in for your trips, access boarding passes and more. Day of travel – Your day of travel is a breeze with key information right on the home screen. Manage trips – Update your seat selection, add extras or make changes to your itinerary with just a few taps. Boarding pass – Check in and get to your gate quickly without the hassle of printing a boarding pass – one less thing to carry on! My trips – Add your upcoming and past itineraries to access everything you need to know. Book flights – Search and book your next trip with ease. Chat with us – Connect with a JetBlue crewmember quickly through live chat and get your questions answered. Airport pickup – Rent a car with Avis/Budget or schedule a shuttle. Inflight experience – View all our snacks, drinks and entertainment options. City guides – Learn about hot spots by tapping on city names in My trips. My TrueBlue – Enroll or sign in to TrueBlue to keep track of your TrueBlue points, view your Travel Bank balance (if you have one), request points for past trips and enjoy a more personalized experience. & More – Access our flight tracker, travel tools, airport maps and other content.
Unable to Book Flights
by Laur245 on 2021/04/17 03:42
I don’t know how many times I have gotten through most of the booking process and entered all of the traveler information only to receive a “server timed out” error message right before I can finally check out. I vented to a family member that said she recently experienced a similar issue and had to book over the phone. It’s far more convenient to book on an iPhone than it is to fire up a laptop, so I would imagine JetBlue loses potential travelers that don’t have the patience for it. I really hope this issue gets ironed out soon.
Easy and convenient
by FLorbust on 2021/04/16 20:30
Love this app. Easy to use and very convenient!
JetBlue
by Fran the caterer on 2021/04/16 20:25
I’ve been flying with JetBlue for years. They have great stewards. The flight is always pleasant with TV. GO JETBLUE
Needs Improvements
by Kmart Bos on 2021/04/16 17:06
This app needs some serious improvements. Super slow, and not very user friendly.
Too many bugs
by ShyBoogs on 2021/04/16 12:13
For such a high powered company, your booking app is sub par. It glitches alll the time and kicks you off mid-booking. This app needs a serious upgrade. I love flying JetBlue but look into what American Airlines app is doing and get back to the drawing board. Sincerely, it’s 2021, do better.
Unable to book
by stjohncharters.com on 2021/04/15 11:10
Both app and on website. Can’t book because no “one time code” is sending and therefore I am unable to complete the transaction. Tried multiple times
Jetblue
by yladdd on 2021/04/13 17:42
This app is my favorite travel application.
JetBlue App
by Cynamin Diva on 2021/04/13 15:38
User friendly- easy access to each area Everything all in one area
Terrible
by Beachdreamer910 on 2021/04/13 01:45
This app is absolutely terrible. If I could give it zero stars I would.
Jesus the Loading times
by Tony (Marys highschool) on 2021/04/12 23:20
I have spent more than 30 minutes trying to load the screen just to get timed out because of a network service error you better off booking ok the web cause this is ridiculous! Time I am never getting back and I am old! This is insane I just want to book my flight!
Best Airline
by AFL222 on 2021/04/11 00:05
Best Airline we love flying jetblue
If I could give a 0 I would
by Ootmaster on 2021/04/10 19:58
Been trying to book a flight for 30 min on the app, website, everything, tried calling, texting, chat literally everything is either done, non responsive, it won’t take any of my SAVED information for my profile
Check-In not working
by Domanna on 2021/04/10 13:30
I’ve been trying to check in for hours. I fill in the information and when I click “check in”, it resets. I called Jet Blue, but was on hold 24 hours. I used to find this app really easy, but it’s not working right.
Online Check-In Does not work
by Shifter18 on 2021/04/09 21:55
Missed my flight due to this horrible app! The online checkin feature re-directs to the online checkin page, which does NOT work! It keeps taking the info and once submitted it clears the form and does nothing! Also the last field should be called Booking reference not confirmation code!!! What a messed up App.
Gisselle
by GissiV on 2021/04/09 21:16
Very professional and professional and very comfortable. I love JetBlue that all I can say. Thank you
I can’t be the only one
by Capt Kirk of Conn on 2021/04/09 13:14
Folks, it pains me greatly to criticize a brand that I absolutely love - a company that has taken great care to ensure I have a wonderful flight experience going to dozens of destinations over the last 15 years. Here’s the bad news: the majority of time I attempt to use this app there is some kind of failure. Often the failure occurs in the later stages of a booking and will freeze up for no apparent reason. I used to think the app team at Jetblue would figure these problems out, but problems persist year after year! Jetblue team: pay MORE attention and get your ACT TOGETHER! The app should be at the same standard where the rest of your business performs. Clearly there’s a breakdown in your testing procedures and a tone deafness that has to be confronted.
Challenging to use
by Jane!! :) on 2021/04/07 11:56
My flight is having an error where it won’t connect to my trueblue number, but when I log out of the app it works. I can’t figure out how to switch my seat on the flight even though I paid extra for it. Struggling to find what I need and getting frustrated
It lags
by SoulEalk on 2021/04/07 02:48
It lags. Needs some rework done. Like seriously..
T
by T-oss on 2021/04/06 15:30
I love flying with JetBlue
Comprehensive
by Lucious 754 on 2021/04/05 15:08
I find the APP extremely useful for my records at end of year . Complete travel history makes year end deductions easy.
Very slow app
by ReenRod on 2021/04/05 11:28
I like
Credit card
by sunshine6363 on 2021/04/01 17:31
I wish I could have the access to my Barkley card for JetBlue. It would be very easy, all in one place. Thank you
Bad treatment for a Member
by Garrymilord on 2021/04/01 13:27
I don’t really loved the way they treat me like a member there’s no way !
Known traveler with no pre-check
by realtorboops on 2021/03/31 21:30
JetBlue has my Known Traveler # and my ticket is not “pre-check” but my husband’s is. This is the 2nd time this has happened and I am very upset. Can you correct this error? Bett slatko Known traveler #982934054
8-hour delay, zero empathy, do better.
by JohnPaulWeber on 2021/03/31 18:17
A credit issued from 2019 for an 8 hour delay flight that takes no more than 45 minutes (Buffalo to JFK). The drive to and from can be down in lesser time. A credit was issued immediately without apology and a strict time frame to “use it or lose it.” Proper description. Book out a year as Covid hit shortly after. Two months prior to departure, jetblue changed their times. As they did with my flight I booked for Vegas in mere days after booking. Attempted to speak with customer service. Gave my number for a call back. THEY advertised quickest way was via the app. Couldn’t cancel in my trips. Was hit with error to call 1-800-JETBLUE. Finally got to speak to “someone” aka automated robot or either the least empathetic person I’ve ever met (I’ve worked in 3 hotels in the past decade and worked overnights; I’ve seen A LOT) If you’ve read this far, do yourself a favor. Book elsewhere. The JetBlue points got me but what they cost in lack of customer service can be money spent better at literally any other airline. After debating whether to lose out on the credit they gave me for the delay THEY caused me; I just cancelled and got a refund. Rebooked through delta. No time changes and the reservationists who helped me book was SUPER accommodating unlike robot Kristin. covid changes the way companies are seen, you’d think companies would recognize that by now especially if they NEED the support economically. God bless, JetBlue. God bless.
La mejor!
by Cholito y Princy on 2021/03/30 15:47
Siempre he tenido buenas experiencias en mi viaje con JetBlue, la recomiendo.
Clunky
by Fattmaxx2 on 2021/03/30 09:57
The app is an odd mix between a dedicated app and just a web UI, making things a bit clunky. Support for ApplePay within the app (and the JetBlue website) appears to have been dropped.
Up to date info on flight mine and others
by nory5read on 2021/03/30 04:38
I put all my flights and those of my family members into my app as soon as they are book and my app keeps me posted right up to boarding.
Love the App
by ghalge on 2021/03/29 23:45
Love the App but when I go to book a flight often get hung up. Not sure if it’s gone through etc.
Jet blue speed check in SCAM!!!!!
by shdkxjndbd on 2021/03/29 23:17
Jet blue offers speed check in for 15 bucks per person which is a scam SCAM. When I didn’t receive any accommodations to checking in jet blue did not refund me
Easy to use
by Petex7x on 2021/03/29 22:56
This website is so easy to use to change flights and booking flights.
Contact
by Tiedomi2073 on 2021/03/28 23:18
I have been calling for days and on hold for hours with no recordings or customer service to talk to. I have questions that can’t be done on line. I need to get handicap service to plane and a bulkhead seat. I also want to fly into Aqudilla, Puerto Rico. The problem it’s still listed as closed with re- opening 4-1-21 or so. I would like to reserve a seat but don’t want to book San Juan and then Aquidilla opens up etc. I also booked a flight for my wife for 5-27-21 and got the extra seating etc (BLUE), I don’t understand the carry on bag new rules. I still have to reserve my trip for 5-19-31 return on 6-16-21. Also my wife’s return trip on 6-9-21. Pick up the phone. One or two of these flights will be booked via Visa awards,
Privacy Concern
by Five stars app on 2021/03/28 17:54
App pastes clipboard on open. Very sketchy. Could be trying to steal passwords.
The only way to fly
by DoctorZoso on 2021/03/28 12:47
Thank you so much for the great app and the service behind it. I have never had a bad experience on Jet Blue. Great people who know their job and take pride in doing it well. Thank you, from our family to yours.
Date of birth selection
by coopersport on 2021/03/27 15:26
Very odd system to select the date of birth. Who’s the genius? My wrist wants a name!!!!!
Easy to use
by Robin2006 on 2021/03/27 10:17
JetBlue app is very easy to use. User friendly!
Signed me out
by Dgiydcjihgdaegb on 2021/03/25 05:32
App signed me out while I was in the airport. I guessed at my password a couple times then took off my mask to use face id and was signed back in. Hopefully I’m not sick. Even when there’s no pandemic I don’t know why the app would sign me out. I guess you can’t fix stupid.
Framingham Traveller
by Framingham Traveller on 2021/03/25 01:49
The app is easy and great for current info!
Seats are tiny
by sha-her on 2021/03/24 15:04
Seats are so small that you bump shoulders with other travelers.
Hola
by La negrita 30 on 2021/03/24 07:01
I love my blue family
The worst
by destinysieker on 2021/03/23 16:50
Worst. App. Ever. Constantly crashes, not up to date. Have to refresh and refresh. Ugh. It’s beyond frustrating. I have to end up using the website every time so what’s the point of having f this app? Come on Jet Blue, time to step up your game. You used to be the absolute best! What happened?!?!
app
by Velynsivelyn on 2021/03/23 00:41
sometimes very slow, need to work on it
Love it
by MaDoGreg on 2021/03/22 20:09
Intuitive and easy.. The info you need - readily available.
Helpful but need more alerts
by sirharis214 on 2021/03/22 08:26
I wish the app can tell how bad the wait time at the airport is. I missed my flight because apparently I should have arrived 4 hours before my flight to check in. It was long lines, I always fly but never had this happen. App should be able to update users on average wait time for check ins.
Can’t book with my travel bank points.
by josb323 on 2021/03/22 02:56
The app is always glitching when you want to use your travel bank to pay for a flight. Flight always change in price or is unavailable. Have to reset the app and I had to pay for the same flight because my travel bank points would not be accepted.
Easy
by Sara817716 on 2021/03/21 15:25
Everything is so easy to use and find. Made the whole experience way less stressful.
Great App
by A crazed female on 2021/03/20 03:09
I use this app every time I fly JetBlue and it always makes checking in so easy. It’s a great app!
Easy to use!!
by RTP6692 on 2021/03/19 19:30
Love the jet blue app. It’s easy to use and understand.
App
by Zammysmom on 2021/03/19 12:23
Love this app! Very easy to use and it was great having my boarding pass on my phone!!! Also love that I can track flights when my loved ones fly alone💚
Outstanding App Service
by tagema79 on 2021/03/19 10:36
Love JetBlue app. Very convenient and helpful. I can manage so much information on my fingertips. Excellent customer experience so far. Client since 2004.
Never works
by Womanonz on 2021/03/19 07:04
This app barely works for me. There’s no point in keeping an app that keeps bugging out. I’m always able to check-in for my flights but after that, it shows as if I never checked in and I don’t have access to my boarding pass or any other functionality I’m relation to my flight. Any refreshing of the page or delete and re-download of the app still doesn’t do it. This app has a lot of great potential if it ever worked. Deleting because it’s just eating up space on my phone. I can check-in on the website instead.
Great
by Ayootito on 2021/03/18 15:00
Nothing but great!!
The best service
by flagordon on 2021/03/17 16:30
My husband is a handicap person and the attention and accommodation for him are amazing. The friendly personal are unique. Love flighting with JetBlue.
JetBlue
by MissMVK on 2021/03/17 16:18
Love the app 👍🏽
Easy Check in
by Vesinet01 on 2021/03/16 20:24
Always a pleasure to use the app. It's getting better and better like Jet Blue. Jet Blue is the absolute best. Try Mint for a refreshing experience!
Flying the best !!
by Buick001 on 2021/03/16 16:36
I’ve been flying with JetBlue since they opened. The service is amazing. The staff will always mingle with their customers and still remain professional.
JetBlue high5
by jetblue is Bluetiful #1 on 2021/03/16 02:36
JetBlue your so bluetiful -beautiful I love u
My trips
by Mamasliptta on 2021/03/15 20:21
This app does not update the trips
Top shelf
by sashewbk on 2021/03/15 12:49
So nervous for the flying but feel so comfortable with you guys
App failing
by Ace Castro on 2021/03/15 00:16
Continues to say oops there is an issue processing your request. Can’t get past the sign in screen. But web I try on the web browser it works
Great!
by Escapulari0 on 2021/03/14 14:35
Amazing
Yes
by V1csta on 2021/03/12 22:33
I love it like I love you
JB
by Mama 'Nerch on 2021/03/12 13:20
So easy to navigate from searching for a flight to checking in.
Flight Booking Not Working
by AMG20211208 on 2021/03/12 10:33
For the past month I have been trying to use the app to book flights and it will not work. As soon as you put in the information, it takes you to the next screen like it used to where it says “loading” but then nothing ever loads. It will keep spinning for 10 minutes... I’ve even tried it for one way trips, and still nothing loads. Not sure what’s going on. This is the first real issue that I’ve ever had with the app and I’m a Mosaic member and frequent flyer/app user. Everything I’ve booked in the last month I’ve had to go on the computer to do. Can someone please take a look at this?
App check in easy
by ang61370 on 2021/03/11 04:16
Hopefully the flight goes just as well.
Great deals!
by Ruddys Peña on 2021/03/09 17:17
Great prices and great services!
I can never book a trip in this app. Loading time to book never loads up.
by SamRo26 on 2021/03/09 13:34
Booking flight is impossible with loading time
It’s our Go-To for travel!
by Uni616 on 2021/03/09 02:52
Wherever we travel, we look to see if JetBlue has flights to that destination! We love to fly JetBlue! Wherever we can, we book on JetBlue. Great planes, great flight crew and almost always on time!
Garbage.
by The truth was taken. on 2021/03/09 02:10
This app cost me money. How? It crashed so many times that by the time I finally made it thru( even after phone reset), over an hour, the prices for our 5 tickets went up. I will never fly JetBlue again
Great
by TravelGardenGal on 2021/03/08 22:06
I LOVE JetBlue & only fly them domestic as much as possible for YEARS! The app isn’t great for ‘real time’ departure/landing updates but otherwise is great.
The best
by fhfjuy on 2021/03/08 17:47
Best airline and service!!! Love
Love JetBlue
by aidapro on 2021/03/08 03:15
Lovely
Love B6 and the app
by MJN0508 on 2021/03/08 02:13
App is easy to use and you can do pretty much anything you’d need to do!
Good app
by cwhitcher13 on 2021/03/07 12:50
App is good. Has everything you need within it but sometimes you have to close it out and start over.
Check-In Bugs
by thejollibengali on 2021/03/07 04:29
I had already PAID for a specific seat for my flight. When I went to check in for my flight, it showed that I was assigned another seat, but I did not proceed to the next step and instead exited the app to call customer service. When I called customer service they were insistent that I completed checking in. This is unacceptable on JetBlue’s part and they should fix this critical component, especially when a customer pays to have their seat assignment, and then attempting to check in wipes that out. Thumbs down.
Mickey caban
by mickey cabsn on 2021/03/06 17:37
Good apps 👍👍
Always smooth sailing w JetBlue!
by bmg19782021 on 2021/03/05 20:57
Outstanding app that is usually ahead of the physical announcements “in-terminal”. Great resources and nice marketplace and great ui/uX make it a great tool for any JB passenger.
Great !!!
by ctct 2012 on 2021/03/05 13:19
Great app easy to go through.
Always a breeze
by Rob Dinan on 2021/03/05 03:38
Using the app is easy and convenient! JetBlue has been my go to airline since they started, always great service and never a hassle with anything.
Charge fee
by Lorlie2u on 2021/03/04 15:54
They charged me 10$ when I installed app without informing me about a charge for the app
Easy booking!
by Spider1Directionmanuntd. on 2021/03/03 13:01
Very easy to book, saves most of my information, but it doesn’t allow me to choose my home/billing addresses from a drop down menu. That would be a plus for me as I have more than one.
Travel bank
by Berta 4 on 2021/03/03 02:26
One problem with the app is you can’t view travel bank credits. I am having a VERY difficult time finding out how much I have to spend and when it expires.
I love flying jet blue..always use the app and never had any problems!
by pito00772 on 2021/03/03 01:34
Love
JetBlue None Better!
by LakePearl230 on 2021/03/03 01:26
JetBlue none better! Only airlines I travel - no need to look elsewhere.
User friendly - love Jet Blue
by Phoebe joy Livesay on 2021/03/02 20:57
🥰 reliable and reliable
Love jet blue
by cc ny on 2021/03/02 19:47
Been flying with them for years, maybe had on minor problem in all that time Great airline
Great
by bdysh67153 on 2021/03/02 19:28
Love the app super easy to work. A lot faster to book trips!! Highly recommend
my personal feelings over JetBlue
by maria from oceanside ny on 2021/03/02 19:15
It could use an overall. Not easy to navigate. I must say it got better over the years. Now they will start changing for a carry on. Not a good idea. I will switch to Delta better carrier.
Mr.
by clio1968! on 2021/03/01 19:26
I have been using it for many years and this is a fun and energetic company to fly with. I recently booked a flight with American with my pet cavalier and i was treated like an animal. Flying Jetblue with a pet is the way to go. Keep up the good work!! You will get a V shape recovery soon.
Love it
by GersG24 on 2021/03/01 16:24
Greatest airline app known to mankind
Jet Blue app
by marianomadeline on 2021/03/01 12:32
Always convenient and easy to navigate
Stress Free App
by Pams2992 on 2021/02/28 23:01
From the comfort of my home, I can check-in my self, my mother, and anyone I need to help to make of their flying experience a pleasant experience. This app helps me to help them from this side to the other side. I love it! Highly recommend for all of us with elderly parents and children in general! Truly yours, Pam Coronado. Fort Polk, LA
WL
by Wluisestrella on 2021/02/28 04:03
Es una buena compañía, pero el estar cobrando por equipaje a diferencia de otras líneas les resta méritos.
Miss you
by Shopping pro 2 on 2021/02/28 00:08
Thank you for taking care of us!
Aruba
by Suzanne0524 on 2021/02/27 21:22
The flight staff was amazing! With Covid and the forms to fill out. JetBlue made it so easy
“JetBlue pasted from Notes”
by FixThePicIssue on 2021/02/26 18:47
Why is this app giving me a notification that it pasted data in from the Notes app? If someone had copied sensitive info before opening the JetBlue app, would it automatically be shared as a result? I feel like I need to delete this app and only re-download when I’m actively using it, then delete again, just to maintain my privacy. Or just print tickets and skip the app altogether.
Pasting personal data!
by trb027 on 2021/02/26 12:30
I open the app and get a notification that JetBlue pasted my bank account number from my clipboard that I had just been using on my banking app ... deleting this app since it’s not safe!
Easy to use
by Lisa gb 48 on 2021/02/26 12:21
I love that that it is so easy to use
Booking under 3 Minutes
by miriambubs on 2021/02/24 14:29
I’m a Great Grandmother to many children and I became their “go to” if they need flights With the Jet Blue App I’m able to book flights for them and myself in less than 3 minutes. I love this App
Can’t get boarding pass
by Angry crash bird on 2019/04/03 15:40
This latest update is broken. I can see my trips and check in, but can’t get an electronic boarding pass. I get the message “Bummer. There was an error creating your mobile boarding pass. Please try again later.” I have flown 3 JetBlue flights in the past 2 weeks since the app update and I get this error every time, no matter how many times or how much “later” I try. I have deleted and reinstalled the app several times, logged out and back in again, and even updated the iOS to 12.2 (and deleted/reinstalled and logged out/in the app again after). THIS NEEDS TO BE FIXED! There are a lot of other features JetBlue really should add to be competitive with other airlines that other reviewers have noted, and I agree. But at the very least you need to have reliable access to mobile boarding pass, this is an expectation of any traveler today to bypass checkin or kiosks.
8-hour delay, zero empathy, do better.
by JohnPaulWeber on 2021/03/31 18:17
A credit issued from 2019 for an 8 hour delay flight that takes no more than 45 minutes (Buffalo to JFK). The drive to and from can be down in lesser time. A credit was issued immediately without apology and a strict time frame to “use it or lose it.” Proper description. Book out a year as Covid hit shortly after. Two months prior to departure, jetblue changed their times. As they did with my flight I booked for Vegas in mere days after booking. Attempted to speak with customer service. Gave my number for a call back. THEY advertised quickest way was via the app. Couldn’t cancel in my trips. Was hit with error to call 1-800-JETBLUE. Finally got to speak to “someone” aka automated robot or either the least empathetic person I’ve ever met (I’ve worked in 3 hotels in the past decade and worked overnights; I’ve seen A LOT) If you’ve read this far, do yourself a favor. Book elsewhere. The JetBlue points got me but what they cost in lack of customer service can be money spent better at literally any other airline. After debating whether to lose out on the credit they gave me for the delay THEY caused me; I just cancelled and got a refund. Rebooked through delta. No time changes and the reservationists who helped me book was SUPER accommodating unlike robot Kristin. covid changes the way companies are seen, you’d think companies would recognize that by now especially if they NEED the support economically. God bless, JetBlue. God bless.
Spirit or JetBlue
by Cecily Tanese on 2020/11/10 10:28
Most recent JetBlue exp, I purchase a one way ticket to DR for me and my sis and upon boarding the connecting flight was told to get in line to speak to gate agent, once it reached our turn Was told we couldn’t board because we needed a return flight and was told we didn’t have time to purchase one because they were getting ready to shut the door. As I frantically tried to purchase a ticket on the handy JetBlue app they began counting down 1 min, 30 seconds, 15 seconds Then sorry too late. You will have to come back tomorrow there are no more flights going out today and because you bought a basic ticket we can’t try any other connecting flights. I was appalled, instead of having us wait in line to speak to gate agent she could have just told us so we could have had ticket purchased by the time we got to the front of line. We could have been told in Cleve when we arrived at airport to board the first flight. And the 3 min it would have set the flight back for me to complete the purchase could have been made up in the air, instead we had to get a hotel in FLL and missed our appt for that afternoon. Felt like something I would have experienced with Spirit and I quit riding Spirit because of the horror stories.
Seat assignments
by Nicknamer19 on 2019/06/15 20:15
My wife and myself planned a trip for our honeymoon and they didn’t assign us seats together even though we bought tickets together. Don’t understand how that makes sense especially with her being terrified of plans and needs me to sit next to her. I didn’t get any help from anyone that I chatted with online or on the phone and for this very reason never have flown with JetBlue and honestly never will after this trip! Please be aware of this trap and if you have kids don’t expect them to sit with you when you buy your tickets unless you pay the 50 dollars per person to change them. Absolutely ridiculous and the main reason why I fly with southwest and not JetBlue! Be aware of this scam and know that they don’t care if it’s your honeymoon, birthday, or funeral as long as they scam you and get their money’s worth. Then they tried to badmouth Expedia and such saying don’t do it with them just do it through us. Sorry to say but the trip with Expedia was perfect and the only problem was the flights with this flaky company. Just lost another 4 customers and more because I will be letting the world know of how difficult and complicated it was working with this airline. I will be making a post telling friends and family to never fly with this company for this very reason! Absolutely ridiculous without any help from you guys!
Customer service isn’t their strong suit
by rp14075 on 2019/05/31 02:21
I purchased a flight through Priceline. Apparently Priceline combined my first name and middle name Into one data field. As a result I could not sign in for the flight. I called JetBlue, and after a 10 minute hold time I was told this is a known issue, that it happens frequently. I had to manually type in incorrect information, in order for the system to acknowledge my reservation. As I was then walking through the check in procedure, the JetBlue agent apparently felt that she had given enough Assistance. So she abruptly ended the call before I finished asking questions. I was midway through the sign-on process, and there was no way to return and correct a prior entry. So I had to finish the entire process, logout and then log back in and go back through it again step-by-step. Every bit of this process has been cumbersome, slow and full of errors. If this is a known issue, why haven’t they fixed it? Why should I wait for on hold for 10 minutes, and then have the agent need to end the call rapidly? Checking in for a flight is something every single passenger needs to do… How can you possibly design such a process without giving users the ability to go back one prior step and make a correction?
Can’t get past the sign in screen
by KjTWilliams on 2019/05/11 04:54
I just downloaded this app today and haven’t been able to get past the sign in screen. I tried going through the google browser with the exact same sign in method (touch id) and it’s working just fine. People down load apps for convenience, things available at your finger tips to make check in, boarding passes and all things travel move along smoother. Which would make this app perfect, if only it worked. I see there were just bug fixes performed with a new update yesterday so maybe I’ll delete and download at a later date. Not a good look though also because this was my first experiencing Jet Blue at all per my fiancé’s flying experience with them. He spoke so highly and although my only complaint thus far is the performance of the Jet Blue app...We’re off to a rocky start!! Update: Months later after deleting and downloading over again, the app is now shutting down immediately after opening up! Not sure what the problem is but I’m booked through them for my wedding and it’s disappointing that for such a special trip we won’t have the app at our disposable! Not impossible just an unnecessary inconvenience.
Crashes and times out
by Suomynona54321 on 2019/06/10 16:40
I tried to book a ticket through the app but finally gave up and booked on the website. The app kept timing out when searching for flights so it took me a while to find a flight. When I finally went to pay for the ticket, the app would take a long time to refresh when I unclicked “same as billing address” to put in a different physical address. After I had put in all of my credit card information and clicked the link to pay, it just kept bringing me back to the credit card entry page. There was no error message saying that I had missed info, just a bug. When I finally got it to submit the payment after multiple tries, it went through the “verified by visa” process and said that my purchase could not be completed! I was able to book the ticket on my phone through the website with no problem.
Almost Everything You Need
by Hyokano on 2020/02/10 14:26
Maybe it’s because I bought my tickets through Travelocity but my in-app boarding pass was only available for my first flight from DCA to BOS. Had to ask my connecting Hawaiian Airlines flight to HNL to print a boarding pass for that flight, and then I didn’t have a boarding pass at all for my return flight back to DCA. Also, the info within the app was outdated by the time I was on my return flight from BOS to DCA. I had to use a third party app to figure out the most current gate for my flight, which caused me to walk back and forth between gates C19 and C26 which are on opposite corners of the Jet Blue Terminals in Boston. The app never updated the info even after the fact. It’s a great app otherwise but if I relied on it solely, I wouldn’t be able to get to where I’m going. Am I supposed to also have a Hawaiian Airlines app? I thought they had a partnership but it doesn’t seem to translate well into an ideal traveler experience. Still, this is better than the old days of having to print my boarding pass at home.
Travel nightmare
by Robin Black on 2019/04/21 01:10
Traveled from LAX to JFK and then Rochester to celebrate a very special birthday and my son’s fiancé’s bridal shower. Left hotel at 5 AM for a 7 AM flight. Was notified by Jet Blue on the ride to airport of 4 hour delay, but informed I still needed to arrive at the earlier scheduled time “just in case” they solved the issue. Ended up actually boarding 5 hours later, then towed back to gate for another hour of maintenance work. So, basically spent my entire day in the airport and missed the bridal shower! Ground staff, phone customer service, and flight crew were extremely unsympathetic or helpful. No compensation or apologizes offered. This is the third trip in one year with huge flight delays, and one cancelled flight (unrelated to weather). I’m done with flying Jet Blue. Their customer service has really gone downhill.
Extraordinary service
by Ria Harkavy on 2020/08/29 20:27
Due to the Covid-19 pandemic our travel plans were put on hold until a safer time. When my out of town grandchildren needed me to come care for them I decided to take every precaution and make the trip from Florida to Boston. After 14 days of isolating, 2 negative covid tests, registering with the state of MA, I began my journey to Boston Equipped with protective gloves, masks and sanitizer, I was delighted with the precautions that were in place through Jet Blue. The plane was completely sanitized, flight staff wore masks at all times, passengers boarded from the back of the plane to the front, they even took an extra measure by preparing sealed plastic bags for each passenger that contained a water bottle, napkin & snacks! I was overwhelmed by their kindness and genuine care for everyone’s safety and experience as they travel! My heart overflows with gratitude!
Review
by Drdean2000 on 2018/09/24 12:25
My experience with JetBlue has always been relatively good. On my flight in July from FLL-Newark we were delayed 3 hours and there was not even a “sorry” for the in convenience... I missed dinner with my family and it ruined that entire evening. The most recent flight I was on was on time etc... BUTTTTTT what is going on with all the animals being allowed without carriers on board????? Besides the 4 or 5 small lap dogs that were on the flight there was a Labrador 3 Seats in front of me- I could not believe it! I am so allergic to dogs and if this dog was sitting in the seat next to me I would have had a huge issue. Dogs , cats etc need to be in carriers if they are going to fly. He was allowed to sit on the seat and then peak over to the sit in front and back- just ridiculous.
Love JetBlue, Hate Their Website
by DJD562 on 2020/05/03 19:15
Have been trying to use the JetBlue website for the last two weeks and when it says I’m logged in and start booking a flight, it asks me to log in again, and then again after every step. When it came to applying True Blue points, it kicked me to the True Blue login which immediately states it is shut down. Then when closing everything down and reopening, the JetBlue app crashes 75% of the time after entering the booking info. This is not the first time I’ve had problems with the app. Update (this is actually laughable): Since I have been unable to book a flight using the app or the JetBlue website for well over two weeks, I decided to use their “Help” feature which opened an SMS window. When I typed in my issue that I’m unable to book a flight using points on their JetBlue and TrueBlue app or website, I received a message stating “Due to technical difficulties, SMS messaging is unavailable. Please download and use the JetBlue app to book your flight”.
Love Jet Blue app
by Dad Rad on 2018/02/09 10:53
I love their app. It is so easy to navigate and find the best fares. I get the best deals here compared to Expedia, Kayak and other apps. They never have the deals the Jet Blue app has. Of course you have to fly to a city they serve. We fly often to Washington DC from Hartford to visit my daughter. We have gotten fares as low as $34 per person. Cheaper than driving or taking the train! Of course you have to be flexible with the times they offer and the return trip is a higher fare usually but they still are pretty cheap. And also we have never had a problem with their flights from Hartford or Reagan and the planes are clean and comfortable and flight attendants and other staff are always very helpful and courteous. It’s our first choice for an Airline! Keep up the good work Jet Blue!
The nightmare of Irma
by ryanmax on 2017/10/23 14:25
During hurricane Irma I had the misfortune that I had to fly to California from Fort Lauderdale and it was quite a crazy day that day and Jet Blue took me out we got to where I was supposed to go they only problem was I paid a fortune for my fair is over thousand dollars and I called them up a couple days later explained how it happened that I was charge so much money and they refunded me all at the $99 fare they were offering me similar thing happened on American airlines my husband got a flight on that airline and they did not take off he had to go home and come back to the airport and I called them and I had to send and I had to send a letter and they refused they said they will not refund me the 900 and some dollars so you fly JetBlue if you’re smart.
Flight inaccurately indicates canceled
by TessDarwin on 2019/04/21 19:17
Since two app updates ago, a flight purchased several months ago shows canceled. I should also add the flight also indicates canceled on my laptop. Customer service says it is not. Each rep has very nicely directed the problem to my end in their “bless your heart” voice. For example, restart my phone or clear the cache on my computer. I’m not computer illiterate. I use two every day 8 to 12 hours a day. I also tried querying for the confirmation without logging in on both my laptop and cell. Very frustrating..... I’m tired of these updates that add more “features” than making your customers lives a bit easier with travel planning.
This app could be so much better
by Criveraf on 2019/06/10 20:10
There are apps from other airlines that are a breeze to use, to check prices, book flights, check status, frequent flyer status, etc. The JetBlue app is VERY slow! The UI is very confusing, not intuitive at all. You can’t really look at prices days before or after the given date without losing the info already entered or selected. It forces you to select the departure flight again. Also, font is too small! And in some places you need to open a drop down list that is not very evident to you (again, the app is not intuitive or user friendly). JetBlue say they keep improving the app, but in reality they need to overhaul the entire app if they really want us to have a good user experience. Now, I know this isn’t related to the app, but as for prices go, JetBlue has become a pretty expensive airline to fly; can’t count it as a low fare airline anymore. You look at other airlines prices like AA, Delta, United and what’s the difference??
Last 2 Flights were Horrific
by JetBlue 4 You on 2019/10/02 04:22
The last two flights on Jet Blue were the worst flights I have taken in the last 20years of flying. Don’t get me wrong, I love Jet Blue and Love Animals, especially Dogs. However, there has to be some enforcement on pet travel policy. The first flight I mentioned, I was watching a movie and the middle seat was empty and the passenger in the window seat took her dog out of the pet carrier and placed it in the middle seat and it started to paw me and lick me and I asked the person to please handle the dog and the flight attendant could have cared less after I asked what the jet blue pet policy. The second flight I mentioned there was 10-12 dogs on the flight they were all out of the carriers and that was if they even had carriers and it was like animals planet. Again, I love dogs and all animals, but on a flight Im paying for I would appreciate if folks keep their pets in the carrier as one dog ran down the isle and they were jumping all around the seats. One of these pets wasn't small. I feel like its unsafe and there is a reason jetblue has a policy to keep pets stowed and secured for everyone’s safety. When did this policy stop being enforced???
Most frustrating app ever!
by hjnsklcskvslsvlv on 2019/11/13 05:52
No matter how often I update this app, I keep running into the same extremely frustrating issues. I can’t tell you how many times I’ve either opted to fly another airline or whipped out my laptop to book my JetBlue flight using the web after failed attempts at using this incompetent app. The app takes forever. I get the “Loading” spinning circle after filling in each individual field. More often than I’d like to admit, I’ve magically gotten as far as the final page before booking only to have the field for my billing address state be uneditable! It’ll just be gray and unclickable. I literally cannot enter my billing address state and therefore cannot complete my booking. When I tell you, I’ve almost — oh wait no, I have ACTUALLY thrown my phone out of frustration with this app. I don’t know if it’s just me, but every time. I mean EVERY TIME I give this app another try it ends up biting me where it hurts. And I end up flying Delta instead.
Always A Great experience!
by wolfiewmn111 on 2018/10/11 19:48
When I fly it’s always JetBlue if they are a carrier where I’m going. It is the easiest process ever to make reservations, get to the airport & get where I am going without stress. I had my first ever horrible experience where I got held up in TSA. I hear customer service calling my name. 3xs they called me with the final call being the gates are closing. I can’t go to the gate. I missed my plane. I finally get to the gate. I explain my situation to Dominic, the JetBlue representative. He was sorry for my distress. He asks if I’d like to fly with another carrier. I said “No, JetBlue is the Best!” He gave me excellent customer service, rescheduled me for the next day’s flight & I was on my way. All JetBlue needs to do for me now is fly into New Orleans! 😜
Can’t get passed the sign up.
by Mr.Excuseme on 2019/03/22 01:46
I tried this app for the convenience factor but there is non. First thing that bothers me was ,when you try to and your personal info, they ask for your birthday and a scroll with the month day and year pops up. Cool, wrong NOT COOLl! It won’t let you change the month unless you change the year or days first. Really??? Took me a few mins to figure that out. I was ok with that, but then after I entered all of this information in and agreed to the agreement, BOOM it won’t let me sign up. It says check your connection. So I turned the WiFi off and went straight to LTE, put all of the good ol info in the right places and. DOUBLE BOOM, (sign in failed, check your connection) Fooled me once shame on you, fooled me twice shame on me, you won’t get me again! Uninstalling...
We love flying on JetBlue
by Lucky L! on 2019/12/13 00:21
We have been traveling for years on JetBlue and it’s definitely the airline of choice. We are now Mosaic members and enjoy all the perks that go with it, including free check in luggage, having our luggage come off first, the ability to change or cancel out flights, boarding next after passengers who need assistance, having a private telephone number to call to make changes to you ticket or just the ability to ask questions that are rapidly handled. But not the least of all are the personal who check you in to the flight attendants to the pilots are the most friendly and helpful of any airlines by far. We love you!! Luke and Mary Jo Pittoni
Why can’t they get this right?
by Duz26 on 2019/02/23 15:15
After the “enhancements and bug fixes” update, I tried to book a flight and pick an exit row. I get the pop up of standard safety stuff and the fact that it’s going to cost me an extra billion dollars, along w a close button and cancel button...no agree/continue button. So basically there’s no way to chose the seat I want. While we’re on the subject, when showing your seating chart, why would you have 2 close buttons and one of them complete cancel your navigation and make you start over? You’re not a discount airline anymore, get rid of the tech that makes you seem like one.
Worst app
by MrKDA on 2019/06/13 13:50
The American Airlines app is seem less when adding an upcoming trip. This app won’t let me add my flight so I can check in quickly when check in becomes available. I keep getting an error message. I tried to contact customer service via chat but it says they are experiencing a higher than normal chat volume? Seriously, that’s what chat is for! The app wants me to call them but I’m out of the country paying .15 a minute for calls. How antiquated is Jet Blue. Makes me wonder about the upkeep of their planes if they can’t keep something as simple as an app running. The fact that they’re receiving a higher than normal chat volume tells me that numerous people are figuring out that the app is garbage. Also, the 4.9 stars is garbage. Just scan through the reviews and you’ll see just as many 1 or 2 stars as 5 stars....that’s fishy. Next time, I’ll be sure not to use Jet Blue for anything.
What’s Better than Blue?!
by JRyanNYC on 2017/12/01 19:59
I can say that I haven’t flown with JetBlue in over a decade and since I stopped working for them when they stopped flights to ONT, so returning to the airline I was part of after so long had truly shown how much JetBlue has evolved in service, equipment and culture! The service has gotten better, the free extra perks are still free (minus the checked bag allowances), they evolved their A321 cabin and introduced a premium product called Mint and broke from the core cabin layout that they were known for having, and they tacked on some extra fees for priority seating, priority boarding and the premium snacks and beverages. Some of the old JetBlue is in there, just under a new shiny cabin and all still while keeping to the shades of Blue that first flew on the first flight! The App is always updated to be functional and still hip and trendy. Having all the features you do want and none of the features that clutter up an App. Any issues they’re just a tweet or phone call away and always are helpful and quick in addressing any issues or concerns!
Jet Blue Experience
by Randie47510 on 2018/09/03 11:40
We only fly JetBlue. There is only one item we disagree with- and that is the raised price for bringing a pet in a carrier under the seat. Cost to jetblue is zero- I could pay for the seat next to me cheaper than the $125 for the pet fee. Ours is an older well behaved cat. He bothers no one- he seems to enjoy his carrier and sleeps in it at home. My thought is that if a pet becomes a “known traveler” and is consistently well behaved- offer frequent flyer discounts. Fly twice, third is free or something. We will continue to always fly jetblue because we enjoy the jetblue experience- we recommend jetblue to everyone. We would just like to bring Dumbby more often.
JetBlue is Blue Chip All The Way!!
by LAJenn on 2017/08/28 06:20
JetBlue if it were possible for me to give everyone in your company a big hug I would!! You have come through for me so big with last minute travel plans at an affordable price. I am so appreciative of your services. Your flight attendants are super nice and treat everyone like the whole plane is first class. I 90% of the time I book online and it's faster and easier than ordering at Starbucks. The 10% of the time I have to speak with a representative because I have some complicated change that needs to be done same day of travel I always feel like I'm talking to one of my friend's. Jetblue I luv you!!!
Lacks frequent flier practicality
by neville burrows on 2017/12/03 12:43
I only recently started flying JetBlue consistently in the last year and while the flying experience is palatable - their mobile app is near useless. I started to write this review prior to the latest update and even after the update previously it had extremely limited functionality for a major airline. The latest update was comparable to putting lipstick on a pig. Cosmetic not functional. The biggest issue is the inability to change seats through the app, view a real-time seat map and view standby/upgrade list. To me, those are the 3 most important features of any airline app. Also it does not show TrueBlue activity only your point balance. The update seems to have improved the freezing and crashing but the app lacks frequent flier practicality of which would be expected for one of the top 4 US airlines. A ways to go.
Buggy alerts
by Pleeboid on 2018/08/06 11:18
I have experienced several false alerts coming from this app that have caused minor confusion at a minimum, and at times full on panic. The latest false alert informed me that my flight’s departure time had been moved up by 1 hour and 40 minutes. I live 35 minutes from the airport so I rushed out of the house and drove as fast as I could through the rain, only to run into the airport at what I thought was 5 minutes late for my new departure time. While I was waiting in TSA, panicking that I had missed my flight, I was informed by a fellow passenger that the alert was bogus, and that the flight was scheduled to leave at its normal time. The JetBlue staff could not explain what had happened. Not only was this frustrating, it was dangerous. I foolishly took chances try to get to the airport that were unnecessary. All other functions in the app seem to work fine, if not a bit clunky. Until JetBlue fixes whatever is wrong with their alerting I would not trust anything this app tells you.
JetBlue workers steal a phone from the bags
by MDCMA45 on 2018/09/26 23:27
My dad was traveling September 24 from Fort Lauderdale airport to Quito-Ecuador. He gave his carry on bags to the lady in the counter in Fort Lauderdale Airport Before the flight, when He remembered he has left his new iPhone 8 Plus with the box and everything inside his backpack. He went back to the lady at the counter asked for his bag if is still there to get his phone and the lady told him the bags are inside the plane already. When he got home to search for his new phone the phone wasn’t there. They gave us a phone number in Ecuador that nobody answers, and we asked for help here, and they just told us to call that number. Do you think that people that work there will be honest? and wouldn’t steal stuff inside our bag? And if they do take anything shouldn’t the company be responsible for the stolen items and pay back the customer?
SAD, SAD, SAD. Pretty upsetting.
by jims1926 on 2019/05/29 19:59
Your software is all messed up. The seat assignments I made for myself and four others over a month ago seemed to have disappeared when we checked in today. Same thing happened to my wife and I a month ago. One of our travelers checked in today and got his and two boarding passes for two others when all he did was to ask for his boarding pass alone. Pretty sickening and disturbing but, unfortunately, what is one to do the day before the flight leaves. Same thing appears to have happened on our flight home next week. SAD!
15 years and counting
by Mericrismi on 2019/10/14 04:27
I’ve been traveling with Jetblue since they open in Logan Airport, Boston, MA. having no complaints at all. Good service, quality and excellent pilots . You can choose your seats and can have a carry-on and personal without charge. Sorry that Mr. Nickname19 experience was negative. You should always asked about the seatings, luggage, etc. Don’t assume because one airline performes its way , the other airlines will do the same. Always confirm your benefits, rules , actions and everything that concerns your flight and what to expect. It’s your responsibility to make sure everything is correct.
Flights
by Red1577 on 2017/12/10 22:21
There should be more options of direct flight from FLL to SDQ. That flight being at 5:50 am is way too early!! There should be a flight at 10 am at least!! Also, it would be great if there was a flight from PBI to SDQ, there are so many Dominicans that have to drive down to FLL in order to be able to catch that flight. If someone lives in Port St. Lucie and needs to be 3 hours before their flight to the Dominican Republic ( 3am ) they would have to start driving between 1:00 am - 1:30 am so they can catch that 5:50 am flight. But PBI would be great for all of us that live in Palm Beach and St. Lucie Counties!!
Unreliable in an emergency
by Yours Truly_17 on 2019/08/04 08:11
Worst airline app. For some reason it has a lot of bugs which makes the app lag when trying to book a flight. Someone or whoever is in charge of the app NEEDS TO UPDATE IT. Then when I called for customer assistance over the phone the clerk was rude and unprofessional when trying to assist me in booking a flight I had missed because my daughter had surgery that went over it’s time. But regardless I thought the app would save me time instead it waisted it. Take a look at your product it needs some modifications immediately
Frustrating
by Monica54321 on 2018/09/20 05:53
The app can be very frustrating when you book a flight. No problem searching for flights and comparing priced based on days. But when you actually book, it gets stuck. Today it got stuck after I entered additional passengers(in the system as part of my family plan). Then I noticed that that TSA pre-check numbers were not automatically entered, although they are attached to our accounts. Great way to prevent a customer from making a purchase! I’ll have to go back and find the numbers on the TSA paperwork or make the reservation by phone, which reduces my points. The app got stuck over the summer when I was making reservations, too. Thought they would have cleaned up the app by now.
Only Way to Fly
by Kaykx on 2017/09/30 04:31
JetBlue is literally the only airline I have ever flown consistently and am always satisfied with. I have even had some rough travel experiences using JetBlue and they have ALWAYS made up for any short-comings, above and beyond as well as extremely promptly including putting me up in a 4 star hotel near airport, paying for dinner and breakfast, and changing flight times and dates at no extra charge. I truly swear by JetBlue through and through and I honestly haven’t flown any other airline besides them in the past 5 years. Love em’ and their blue chips and Dunkin’ Donuts coffee. 👌🏼😍💙
Can't finish a booking on my ipad... Bugs bugs bugs
by elcaba on 2018/07/13 03:41
Looked for a support / feedback email or form. Didnt find anything on the app itself and the app store link "app support" is useless, so i guess this is the only place I can contact jetblue developers to let them know they need to do better debugging / testing. I have the latest iPad / ios / jetblue app. Got stuck before i could select the seats. Had to go and start all over from my iphone. On the phone once I hit submit on the last step, it refreshed and the submit button was green again, as if I still had to submit it again, it didn't give me a completed confirmation, even though I did receive a confirmation email. So both apps have bugs, they need more testing.
Impossible to book through the app
by dallasapollo on 2018/07/05 18:26
I love JetBlue but it is literally impossible to book a flight through the app. There are two many amateurish bugs throughout. Like in one spot the "phone number" field (required) gets populated by a drop down list of countries, with no way to put in an actual number. In another phone number field, dashes are required but the keyboard that gets displayed doesn't have a dash button. Also, don't tap any of the "info" buttons to see the difference between the different plans - there's no Close button. The only way to close it is to shut down the entire reservation process and start over. All in all just a terrible terrible experience. I tried twice, wasted half an hour, and was never able to book my flight.
My Favorite Airline
by Omega1015 on 2018/05/30 17:39
JetBlue has always been my favorite airline.I always have comfortable seats good movies to watch and great service. This very last flight I had enough true blue miles to buy my husband’s ticket, so he flew free. Can’t get better than that. I only wish we had the same confirmation number, but I guess that’s not possible when you get a free flight. As a result of different confirmation numbers, I ended up getting TSA approved and he did not. I guess it’s a small price to pay for free flight. I will continue to be a true blue member. Jet blue is the best
The least helpful of the airline apps.
by LndsyA on 2018/12/19 20:45
I use airline apps all the time to check status, gates, electronic boarding passes. I haven’t traveled with JetBlue for a long time and was optimistic seeing their shiny new app. But sadly it is mostly just frustrating. It’s been years since I have had to use a paper boarding pass. But I have had to do that for 6/6 flights on this trip. Im already checked in, on my last legs of the rerun trip, and the app won’t let me get the electronic boarding pass. Sometimes it says I have to wait until 24 hours ahead to check in (I’m sitting at the gate!) and other times it says that electronic boarding passes are not available for this departure airport (JFK!?!). I’m so disappointed with this app.
Jet blue
by David5319 on 2019/01/17 18:12
We have been treated as if we were in first class and we were economy. It started our trip off with smiles and happy thoughts of our vacation and I was traveling with a teenager. So that tells you. How things could have gone! Then I applied for the jet blue credit card on my way here and when money started to get tight I called to see what they could do and they sent the card fed x to my hotel. I still can not believe how well I have been treated. From now on Jet Blue is the only way to travel for my family. Thank You Jet Blue!!
Absolutely Terrible
by Royal oak track on 2018/09/16 11:58
I keep trying to Check in for my connection flights in Boston and New York. my first flight from Detroit to Boston is all set got my boarding pass and everything. but I’m trying to check in for my 5am flight to New York 917 and then my 9am flight to my final Destination St. Maarten 787 to get my boarding passes & the stupid jetBlue app says “we are having trouble processing your request check your connection and try again” EVEN THOUGH MY INTERNET CONNECTION IS WORKING FAST!!!!!! jetBlue you need to be on your A Game when it comes down to situations like this. This is the last time I’m flying jetBlue. I’m never flying jetBlue Again after I return from this trip. I’ve had a bad experience with jetBlue before and it’s happening again the first time was a long delayed flight and now this
App support?!?
by Needzerostar1977 on 2017/09/27 12:52
Have been using the app for a fairly long time but since the most recent update constantly crashes on login. Also if not logged in but adding my upcoming flight confirmation number. App support link just takes you to the mobile site, and contact us links and numbers there doesn’t seem to offer app support. I've tried... reinstalling, updating ios, flushing data, along with all the usual stuff. App works until I either login or not logged in will crash after adding flight confirmation Please help me either obtain prior version or resolve issue.
True ‘True Blue’ client
by bababababarann53 on 2018/11/14 20:41
I always use True Blue to fly back and forward from NY to Florida and other places within its locations. I had to recently AA to fly from lga to Miami. I have never been so scared, uncomfortable and disrespected on a flight. I travel internationally as well and this was the worst experience. Firstly the way they board is ridiculous. Hugs pile ups in isle of plane. Didn’t carry many choices of soft drinks. Also to pay a ridiculous price for checked in bagweighing only 40lb. I could go on. But I won’t. Jet Blue I love you. You are the best of the rest.
Love JetBlue - APP is cumbersome
by flyreview on 2018/06/24 23:46
This rating is for the APP- the airline and service get 5 stars. But I find app design cumbersome to use. Some times you scroll down and check a box other times you have to look up top to move forward. Would like it if you made moving around the APP consistent. This is not a super big deal but the whole purpose of using an app is to be able to get though the process quicker and if you searching the APP trying to figure out how to maneuver around that will slow you down.
Thank You
by NancyK964 on 2018/06/24 01:31
I always receive excellent service with JetBlue. Today is no exception. My dad has been moved to hospice and we are told he will pass in the next 24 hours likely. I’ve been flying back and forth to help etc., but now my scheduled trip for next week needs to change. I spoke with Dave and he refunded the trip I had scheduled for next week and comped me tickets for my disabled daughter and myself for tomorrow. I’m shocked and so grateful Thank you so much for the kindness you showed my family during this insanely difficult time.
Great experience!!!
by Moreyy08 on 2020/09/20 20:41
This was my first experience with Jet Blue & I am pleased with the treatment received while aboard. The flight attendants were very attentive, professional & friendly. The Pilot did a great job in assuring a smooth ride & Landing! The seats we’re comfortable, I did did appreciate them blocking off any middle seats to avoid any physical contact with other passengers, I appreciate the entertainment provided along with a snack (bottled water, cookies & crackers). Overall I would recommend Jet Blue especially to any new time travelers & anyone who suffers from anxiety!
Animal lovers
by Tico Tom on 2019/10/14 04:12
My wife had two emotional support dogs and when we flew we bought three seats and the dogs were on the floor between us.. I cannot say enough on how gracious the Jet Blue staff was through those tough times.. the conduct (attitude)of your employees usually comes from the top down... congratulations on giving your employees the feeling of being respected and part of a team to make the whole flying experience special..we fly often from Orlando to San Jose CR and were wondering when we will have flights from Orlando to Liberia CR?
Waiting 4 hours to take off
by kmsoap on 2019/08/26 12:38
Taking a short flight from Westchester airport to Tampa spent more time sitting on the plane before takeoff then the entire flight should’ve been. After three hours and refueling twice, by law we needed to get off the plane. Proceeded to get my family something to eat after spending $75 on incidental sweet we boarded the plane. Arrive to Tampa it was entirely too late for my ride to pick me up had to pay for a taxi to the hotel another $50. JetBlue just sent me a refund for my inconvenience for $25, really?
I give them 5 stars!
by Mom's acc apple on 2017/08/07 23:41
My husband and I have switched from Virgin to Mint since they started service from Fort Lauderdale to Los Angeles in March. It keeps getting better and better. After my first flight, I sent and answer from a JetBlue survey they emailed me. I spelled out a few things I thought it was missing... socks, priority boarding before all guests, internet... To my surprise, they have implemented them all! I was stunned when I opened my little bag to find socks!!! JetBlue, you are awesome, thanks for listening. Thanks for keeping the minty lip balm too!
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All Versions
5.0
1,093,844 total
 5
982,442
 4
86,970
 3
14,052
 2
3,334
 1
7,046
Current Version (4.21)
5.0
1,087,295 total
 5
978,437
 4
86,263
 3
13,743
 2
2,966
 1
5,886
Version History
More...
Keyword Volume Hits KEI Rank
traveling app
35.82
13
trips lite
0.00
2
blow app
0.00
2
trips pro
0.00
2
jet blue airlines
332
1
jet airways
367
1
jetblue airways
261
1
jetblue app
60.83
1
jet blue app
363
1
book banat
0.00
book d'oreille
0.17
berat ideal
0.00
boka truck
0.00
jags mobile
0.00