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App name
JetBlue - Book & manage trips
Description
Take JetBlue everywhere you go! Download our app to book, manage and check in for your trips, access boarding passes and more. Day of travel – Your day of travel is a breeze with key information right on the home screen. Manage trips – Update your seat selection, add extras or make changes to your itinerary with just a few taps. Boarding pass – Check in and get to your gate quickly without the hassle of printing a boarding pass – one less thing to carry on! My TrueBlue – Enroll or sign in to TrueBlue to keep track of your TrueBlue points, request points for past trips and enjoy a more personalized experience. My trips – Add your upcoming and past itineraries to access everything you need to know. Book flights – Search and book your next trip with ease. Airport pickup – Request a Lyft rideshare, connect your Lyft and TrueBlue accounts to earn points, rent a car with Avis/Budget or schedule a shuttle. Inflight experience – View your flight’s DIRECTV® schedule, SiriusXM Radio® channels and free snacks and drinks onboard. City guides – Learn about hot spots by tapping on city names in My trips. & More – Access our flight tracker, travel tools, airport maps and other content.
Functions like a blank canvas
by Bevis32 on 2019/02/17 20:18
Every time, I tried to manage my trip I get a blank page.
Unintuitive
by dadsquatcj on 2019/02/17 15:27
Easy to get lost Has weird skip button. Also when booking it does not make clear which leg of flight ur on
Change my seat for no good reason!
by Sal C from NYC on 2019/02/17 14:43
I was called and told i would have to change my seat without any good reason. All the years as a loyal customer i feel that loyalty does not matter,
Excellent Application
by Andrew US Keith on 2019/02/17 07:37
Well put together, efficient. Good balance of promotional information and productive information.
Scanning!
by Krc07 on 2019/02/17 03:16
Love the ease of scanning passports and credit cards.
Great app easy to use !!
by smirnov99 on 2019/02/16 19:01
Great app easy to use
Inconsistent & problematic
by Pimp3227 on 2019/02/16 17:31
I continue to experience delayed and non-responsive actions when using this app. There are too many “oops” we encountered a problem messages
Mediocre
by D'Lagasse on 2019/02/16 12:45
Site for check in online is always a hassle. Pages down, errors, etc. Mobile did work however, hence the 3 stars...
EasyCheckIn
by kalimj on 2019/02/16 04:50
That is what I would like from an app. Easy check in as I am doing it on the road. Thanks
Mrs
by kikitakotita on 2019/02/16 04:09
Very good
App
by nambiarwa on 2019/02/15 16:14
App is useful. Somewhat clunky. Does not pull detail of flight automatically
Liz Rodbell
by liz rodbell on 2019/02/15 15:22
Great
Sandra
by gaeorgina on 2019/02/15 03:49
Love Jet Blue. Our first choice of travel from Ny to West Palm
Efficient jet blue
by ellanogolfer on 2019/02/15 00:43
Make life so much easy!
Easy Traveling
by Grnninjony on 2019/02/14 13:55
Always enjoy the simplicity of searching and making my travel plans! Jet Blue is my only choice when traveling as available
Bugs
by msk11318 on 2019/02/14 13:11
Updated app has tons of bugs, impossible to book a flight with it. Normally love JetBlue and never had issues before, but now many issues.
Trip
by soneska615 on 2019/02/14 07:18
Excellent airline.
The best
by Gera612 on 2019/02/14 03:25
I love JetBlue best airline
Best Airline in the universe !
by Extra Leg Room Plz ? on 2019/02/14 02:50
I enjoy booking flights with Jet Blue on the phone live with a live person who is always always polite , patient and professional . I look forward to booking travel with Jet Blue .
❤️
by Tsant13 on 2019/02/13 20:09
My daughter and I love flying JetBlue
Love love love
by cindyb2017 on 2019/02/13 19:21
I love JetBlue! If I was younger, I would get a job at JetBlue!! Keep up the great work!
Great airline, terrible app
by ALam512 on 2019/02/13 16:25
This app fails on the regular. Jetblue needs a stronger IT department. This app is so slow, fails to load when I want to check in multiple times etc etc
Good but....
by JPM0713 on 2019/02/13 16:24
Wondering why the navigation is such that I have to do different things to bypass screens...like pets
Bad app
by pt mex on 2019/02/13 07:14
This app has never worked yet to complete a booking.
Not letting me sign in
by Josstec on 2019/02/13 06:14
I have a correct username and password so I can login using my computer or even the web browser on my phone but I can’t sign in using the app, it doesn’t say anything just loading and go back to the sign in screen like nothing happened!!!! I updated my phone to the latest iOS and the app is updated to the latest version with no luck. Wasn’t be able to test the app from inside because I M STUCK OUTSIDE!!!
Fine for check-in & boarding pass
by DTanc13 on 2019/02/13 00:04
But slow and unreliable for doing anything else like booking tickets. I tried several times, got error messages and wasn’t sure if my ticket got booked or not.
The best of the best!!!
by trinisha28 on 2019/02/12 22:11
I’ve never had any issues with Jet blue. Absolutely love the even more space and it isn’t pricey. Keep up the awesome work
Web and app are horrible
by tc331 on 2019/02/12 16:57
Ever since the new web site has been updated its horribly slow, unresponsive and the app is even worse. How in the 21st century can you not get it right. Its so frustrating as a customer. Sit with me and you can see the frustration and maybe figure out the problems. My points displayed on the app have been wrong since I think October. Nothing takes that long to fix!
Muy buena
by Losca on 2019/02/12 09:38
Es muy buena por eso la califique excelente. Solo que la pondría en español también y otros idiomas
Can’t get past the sign in screen
by Pretty Piece on 2019/02/12 03:37
I just downloaded this app today and haven’t been able to get past the sign in screen. I tried going through the google browser with the exact same sign in method (touch id) and it’s working just fine. People down load apps for convenience, things available at your finger tips to make check in, boarding passes and all things travel move along smoother. Which would make this app perfect, if only it worked. I see there were just bug fixes performed with a new update yesterday so maybe I’ll delete and download at a later date. Not a good look though also because this was my first experiencing Jet Blue at all per my fiancé’s flying experience with them. He spoke so highly and although my only complaint thus far is the performance of the Jet Blue app...We’re off to a rocky start!!
My favorite
by Gigi Glory on 2019/02/12 01:02
Easy to use app
Great Airline
by AJCollector on 2019/02/11 20:18
Flights are friendly with JetBlue!
App better than website
by Fauvemarin on 2019/02/10 22:00
Yep
The Best !
by ~NAS~ on 2019/02/10 03:38
The jetblue app is by far the best. So easy to book a trip and also to save the ticket to your phone and everything. Once at the airport you can go straight to your gate with your digital ticket. Jetblue really got it right ! Thank you !
Does the job
by 😣ypcgddfgv on 2019/02/10 02:22
Initial page shows my upcoming flights. Pages load quickly.
Love Jet Blue
by Addicted2Word on 2019/02/10 01:26
Always a smooth process. Reasonable prices. Like the free wi fi !
#LovetheBlue
by jodina107 on 2019/02/08 16:43
Best airline and customer service ever! If I’m traveling and “the Blue “flies there I’m on board! Thanks JetBlue!
Great website
by chipp46 on 2019/02/08 14:50
You all keep up the great work!!
Poor app performance
by Lavish_01 on 2019/02/08 13:57
Poor app performance
App sign up fail
by oratinese on 2019/02/07 03:08
Tried multiple times to sign up using the app but received a message that I should check my network connection and try again. Finally went online to the website to sign up and then went back to the app to use my new log in. Unnecessary hassle. Also the app doesn’t allow you to store a boarding pass in your app wallet until checked in.
Couldn’t get on
by Brown Jumping Rabbit on 2019/02/06 20:10
Could not get on easily. Error on their end not correctable when calling 800 number
Great start up for my bday!
by xipsip on 2019/02/06 04:07
So little time to do everything. I checked in on my phone. Less stress is the best! Go JB!
Hangs at the end
by igor19990 on 2019/02/06 03:11
Hangs at the end of check in.
Happy Customer
by An Gloria Banh on 2019/02/05 22:42
My trips even with though it’s back and forth from SF to LA, are short but sweet! Customer service is always excellent. Prices are competitive. The interior of the aircraft is always clean and comfortable! Thank you Jet Blue!
Love this Airline
by mcasti23 on 2019/02/05 14:32
Everything is always so easy to deal with...I recently traveled no frills airline and for the extra bucks so much worth it to deal with Jet Blue...
Not good service
by rsammita on 2019/02/05 13:44
I took flight to California it was terrible. Flight get delayed every time and WiFi don’t work. While returning it is more worst, flight got cancelled. I lost money for booking hotel and to rent car.
Info unreliable
by Ratelle19 on 2019/02/04 21:57
Sitting at gate, again, info shows leaving in 5 minutes. Plane isn’t here yet! So bad. Why bother?
Love jet blue
by francescalee on 2019/02/04 06:39
I love the flights , agents are always so kind and helpful.
Jet Blue Check In
by JTZ412 on 2019/02/03 00:27
Easy to follow on-screen checkin. Clear & Concise.
Payment is a hassle
by TomBombadil0 on 2019/02/01 14:41
Good app but why am I having to input my credit card info. I can buy pizzas with ApplePay, why not flights? The app needs better options for payment.
Nice
by Bradqa on 2019/02/01 11:48
App works great
Great app
by Nationfly on 2019/02/01 05:01
Very user friendly and convenient app
Baggage fee
by thesuz03 on 2019/02/01 01:04
We used to believe you when you said you cared about us and didn’t feel it was right to charge for a bag I’m using up my points and going southwest from now on. You get 2 free bags!!
Frequent traveler
by Surfland on 2019/01/30 21:01
Too many errors and “oops”
City selection
by Cal Yankee on 2019/01/30 15:03
I am very capable of using city identifiers for city selection.
JFK flight canceled Jan 20th no snow
by kkelly7161 on 2019/01/30 03:37
You canceled our flight with barley an 24hour notice, said you would contact with solutions. We heard nothing back and our vacation was ruined. If it weren’t for locations and tv’s we would fly elsewhere.
Best of the best
by Sheerbs on 2019/01/29 20:07
Best airline! Best snacks! Best service! First class service! Comfortable seats. Thanks for being classy!
Manage trip never loads in app
by Delongistaken on 2019/01/29 02:56
Garbage app.
Was hopeful...
by KLP1616 on 2019/01/29 01:54
Just downloaded app for first time and proceeded to sign up with information put in as required, only to be given an error over and over again. The error is saying there is a problem processing my information and to check my connection. There is nothing wrong with my connection. Bad first impression of this app. Disappointed.
“OOOOPS!”
by LUV MADONNA!!!!!!! on 2019/01/29 01:37
“There was an issue processing your request. Please check your connection and try again.” Well JetBlue I’ve been trying for two weeks. I’ve sat on hold (after a call back from a rep) for a half hour with no progress. Rep who sounded half dead told me to call my phone provider ( my phone is perfectly fine, so are all my other apps). Yes, I deleted and re-installed the app, at least a half dozen times. So for an app that makes me enter all my information and still doesn’t work, gotta give it ONE star, I’d give ZERO stars if that were an option. WASTE OF TIME.
Very good experience ty
by dedeag on 2019/01/28 22:36
Very good experience ty
Horrible app
by Fisherman10W on 2019/01/28 17:48
It takes me legitimately hours to use this app to check in.
Excelente
by Fasizul on 2019/01/27 19:27
JetBlue the best
Dr
by jigantej on 2019/01/27 14:25
Exellsnt
Can’t check in multiple people at once
by Bort900 on 2019/01/27 00:46
Terrible. Can’t check in multiple people at once. Requires you to memorize seat numbers if you want to coordinate more than one person.
Love this App
by Sir Tyler Italy on 2019/01/26 20:27
After using this app I feel like I do after a smooth landing...awesome!
I love jet blue
by Donnajeane on 2019/01/26 16:59
The only way to fly
Credit card scan fail
by johnstel on 2019/01/26 16:22
The credit ca d scan does not function at all. Tried on iPhone 8 with several different card.
JetBlue
by GreywolfAK on 2019/01/25 14:30
Excellent
Lounge needed at JFK
by gildraco on 2019/01/25 12:38
Due to traffic variables in NYC, one has to factor in considerable extra time. When it’s smooth sailing to the airport, that leaves at least an hour prior to boarding. We need a proper lounge at JFK Terminal 5 with accessibility and space, unlike the cramped two-tier after-thought that recently closed.
That’s wassup
by Sgt Runalot on 2019/01/25 00:25
This app is the shhh. It’s easy to use and efficient. Loving it so far
LOVE YOUR BRAND!!!
by CristinaUSCOC on 2019/01/24 18:32
I’m obsessed with the Long Beach airport’s ease of convenience and LOVE the quality and customer service of JetBlue! My rating for the app is that I WISH I could book travel and filter by MINT only so it would be easier to plan a Mint dream vacation from Long Beach (or whatever airports you have MINT)...I love that JB created Mint and I really want to focus on how to get it into my life. Your app is the best way for me to plan it. Hopefully you can add that feature. Ty!!!!
App has problem with check in and boarding passes
by Calcaver2 on 2019/01/24 14:38
As a business traveler info a lot of one day trips. Often the app will not let me check into my second flight. I also have trouble getting the boarding pass for that second flight. If I wait several hours after the first flight it works. I like to get everything taken care of at home when I know I have good web access.
Update this app for the new iPad Pro
by kervenst on 2019/01/23 16:41
Please update this app. It’s very annoying to look at the black space. Update your app guys. You’re a big company
Quick
by Casandra2714 on 2019/01/23 09:32
Quick and easy
Times out
by Suepatoo on 2019/01/23 04:23
No matter if in cellular or wi-if it times out when I tried to check bag!
Credit card scan
by SteveRPh on 2019/01/22 16:58
I have one of the newer cards that has all the info on the back. The scanner could not recognize the card
CURRENTLY BUGGY!!!!!
by Babsbubble on 2019/01/22 15:54
Can you PLEASE fix the current issues?? Like: no purchase button after inputting credit card info, not filling in saved TrueBlue Member info, drop drown list of credit cards sometimes doesn’t have the JetBlue Worldwide Elite, etc.............
I luv JetBlue
by walkman 1961 on 2019/01/21 22:26
One of the best American airline, staff is very courteous and pleasant and treat travelers with respect. It’s always the little things which leave a great impression like the snacks and drink etc I love flying on JetBlue , I wish you had more flights to PBI from EWR Keep it up Happy and s prosperous new year JetBlue Rocks
Saul Linares
by Niuyorkino on 2019/01/21 19:14
Me encanta; salidas a tiempo, avión limpio; personal amable, precios razonables. Lo recomiendo.
Review
by favorie fan on 2019/01/21 17:32
Good service
Seats
by France Rules on 2019/01/21 16:06
I booked our flights nice & early to ensure we could sit together for our needs. My aunt is 85, I have had 2 major surgeries & need easy access to rest room. I used the chat feature to try & get seats assigned. They said no you HAVE to do it at airport. (Our original flight was cancelled) Now I am at the back of the plane at the window: My aunt is unassigned & my sister is in a middle seat mid plane. So you just told me no seats could be assigned & now I’m checking I’m No in online & see this. Not impressed JetBlue!
Thanks
by JH2948 on 2019/01/21 15:10
Due to flight cancellations which began on Friday, 1/18, I was just able to get a flight this afternoon out of Orlando. During these past few days of trying to change flights due to cancellations, I have spoken to a number of Reservation Agents on the phone - namely, Jennifer, Vicki, Jamie, Jamie, Carla. Trying times for them and me, but they were OUTSTANDING, HELPFUL, AND PROFESSIONAL. You should be aware of this. Thank you. Joseph Harney TrueBlue #2112841641
Additional Cost for checked bags
by kamon87 on 2019/01/21 13:23
Working working a budget for work I was disappointed to see I had to pay extra to check my bag. I’d rather fly with an airline that includes 1 checked bag.
Excellent Customer Service!
by Millie-O on 2019/01/21 04:08
Long story short, my flight got canceled and was stuck (for what I thought) another 2 days. Consulted JetBlue via live chat and by the grace of god was able to find a flight only 1 day later...with complimentary upgraded seats...which was still enough time to make it back to work. For my first time ever flying JetBlue they’ve set the bar HIGH when it comes to customer service. Found my new “go to” airline
So Far
by Gingerstar on 2019/01/20 07:17
So far so bad
Missing miles
by docluvfun on 2019/01/19 00:03
So many even I add my trips
Fly the best....
by namze on 2019/01/18 20:28
Service, flight and food
Good
by Gh hjjgfg on 2019/01/18 17:48
I couldn’t view my boarding pass but it was still a smooth use when completed
Thank you jet blue
by zorye on 2019/01/18 05:50
I love you .
Slowwwww
by Lilbryan174 on 2019/01/18 04:49
The app is very slow
Jet blue
by David5319 on 2019/01/17 18:12
We have been treated as if we were in first class and we were economy. It started our trip off with smiles and happy thoughts of our vacation and I was traveling with a teenager. So that tells you. How things could have gone! Then I applied for the jet blue credit card on my way here and when money started to get tight I called to see what they could do and they sent the card fed x to my hotel. I still can not believe how well I have been treated. From now on Jet Blue is the only way to travel for my family. Thank You Jet Blue!!
Upset
by 69BLACKGIRLS69 on 2019/01/17 00:37
My one request while speaking with the rep who helped me choose my seat was a seat that leans back and I was put on the very last seat in the back against the bathroom that didn’t recline, extremely upset with my JetBlue experience
Great app
by Safariguyzer on 2019/01/16 18:32
Great app and airline
Glitchy non intuitive
by Tiki cool on 2019/01/16 18:01
Impossible navigation for busy travelers
Better than the rest!
by 10.7.5 user on 2019/01/15 20:52
I can choose my seat ahead of time, that's all I can ask for.
JetBlue Not As Good
by Pininfarina83 on 2019/01/15 20:11
JetBlue is not as good as it use to be. The fairs keep climbing as does the baggage charges. The Even More Space seats are overpriced for what you get which is just a little more space for $65. You don’t even get to board early anymore so why bother. The planes are getting older and the TV and internet don’t work for some or all of the flight. I use to just book JetBlue when traveling to Florida but it’s time to look at cheaper alternatives such as Spirit and Southwest.
I wish I could see flexible flights
by mp9988 on 2019/01/15 04:09
Ya
Won’t download a boarding pass
by Markoboston on 2019/01/14 20:37
I downloaded this app specifically for the convenience of having an electronic boarding pass on my iPhone. But when I tried to download one after checking in, I got a message “Bummer. We are unable to access your boarding pass at this time. Please try again later.” Or some such. I tried again later and got the same message. I have no complaints about the airline, but don’t waste your time with the app for iOS.
Love Jet Blue app
by Dad Rad on 2018/02/09 10:53
I love their app. It is so easy to navigate and find the best fares. I get the best deals here compared to Expedia, Kayak and other apps. They never have the deals the Jet Blue app has. Of course you have to fly to a city they serve. We fly often to Washington DC from Hartford to visit my daughter. We have gotten fares as low as $34 per person. Cheaper than driving or taking the train! Of course you have to be flexible with the times they offer and the return trip is a higher fare usually but they still are pretty cheap. And also we have never had a problem with their flights from Hartford or Reagan and the planes are clean and comfortable and flight attendants and other staff are always very helpful and courteous. It’s our first choice for an Airline! Keep up the good work Jet Blue!
The nightmare of Irma
by ryanmax on 2017/10/23 14:25
During hurricane Irma I had the misfortune that I had to fly to California from Fort Lauderdale and it was quite a crazy day that day and Jet Blue took me out we got to where I was supposed to go they only problem was I paid a fortune for my fair is over thousand dollars and I called them up a couple days later explained how it happened that I was charge so much money and they refunded me all at the $99 fare they were offering me similar thing happened on American airlines my husband got a flight on that airline and they did not take off he had to go home and come back to the airport and I called them and I had to send and I had to send a letter and they refused they said they will not refund me the 900 and some dollars so you fly JetBlue if you’re smart.
Review
by Drdean2000 on 2018/09/24 12:25
My experience with JetBlue has always been relatively good. On my flight in July from FLL-Newark we were delayed 3 hours and there was not even a “sorry” for the in convenience... I missed dinner with my family and it ruined that entire evening. The most recent flight I was on was on time etc... BUTTTTTT what is going on with all the animals being allowed without carriers on board????? Besides the 4 or 5 small lap dogs that were on the flight there was a Labrador 3 Seats in front of me- I could not believe it! I am so allergic to dogs and if this dog was sitting in the seat next to me I would have had a huge issue. Dogs , cats etc need to be in carriers if they are going to fly. He was allowed to sit on the seat and then peak over to the sit in front and back- just ridiculous.
All jet blue employees 😍
by 2830984 on 2018/10/21 00:30
I love Jet Blue !!! Staff flight attendants and pilots are all so friendly even when it’s crazy and flight delayed due to weather or any reason . They brought drinks and snacks to gate where we where waiting . Kept making sure everyone was informed updated and always smiling .that was my last trip . The staff at the desk go all out . Jaun saw I was having trouble standing got me wheelchair , escorted me down to gate told me about extra room seats . He always takes care of us and knows us when ever he sees us anywhere in airport . I fly back and forth for medical reasons . Each time he says Lori is their anything else we can do to make your trip easier . The Boston staff is also amazing . Keep hiring people who care . Thank you Jet Blue ! Lori
Always A Great experience!
by wolfiewmn111 on 2018/10/11 19:48
When I fly it’s always JetBlue if they are a carrier where I’m going. It is the easiest process ever to make reservations, get to the airport & get where I am going without stress. I had my first ever horrible experience where I got held up in TSA. I hear customer service calling my name. 3xs they called me with the final call being the gates are closing. I can’t go to the gate. I missed my plane. I finally get to the gate. I explain my situation to Dominic, the JetBlue representative. He was sorry for my distress. He asks if I’d like to fly with another carrier. I said “No, JetBlue is the Best!” He gave me excellent customer service, rescheduled me for the next day’s flight & I was on my way. All JetBlue needs to do for me now is fly into New Orleans! 😜
What’s Better than Blue?!
by JRyanNYC on 2017/12/01 19:59
I can say that I haven’t flown with JetBlue in over a decade and since I stopped working for them when they stopped flights to ONT, so returning to the airline I was part of after so long had truly shown how much JetBlue has evolved in service, equipment and culture! The service has gotten better, the free extra perks are still free (minus the checked bag allowances), they evolved their A321 cabin and introduced a premium product called Mint and broke from the core cabin layout that they were known for having, and they tacked on some extra fees for priority seating, priority boarding and the premium snacks and beverages. Some of the old JetBlue is in there, just under a new shiny cabin and all still while keeping to the shades of Blue that first flew on the first flight! The App is always updated to be functional and still hip and trendy. Having all the features you do want and none of the features that clutter up an App. Any issues they’re just a tweet or phone call away and always are helpful and quick in addressing any issues or concerns!
Jet Blue Experience
by Randie47510 on 2018/09/03 11:40
We only fly JetBlue. There is only one item we disagree with- and that is the raised price for bringing a pet in a carrier under the seat. Cost to jetblue is zero- I could pay for the seat next to me cheaper than the $125 for the pet fee. Ours is an older well behaved cat. He bothers no one- he seems to enjoy his carrier and sleeps in it at home. My thought is that if a pet becomes a “known traveler” and is consistently well behaved- offer frequent flyer discounts. Fly twice, third is free or something. We will continue to always fly jetblue because we enjoy the jetblue experience- we recommend jetblue to everyone. We would just like to bring Dumbby more often.
Lacks frequent flier practicality
by neville burrows on 2017/12/03 12:43
I only recently started flying JetBlue consistently in the last year and while the flying experience is palatable - their mobile app is near useless. I started to write this review prior to the latest update and even after the update previously it had extremely limited functionality for a major airline. The latest update was comparable to putting lipstick on a pig. Cosmetic not functional. The biggest issue is the inability to change seats through the app, view a real-time seat map and view standby/upgrade list. To me, those are the 3 most important features of any airline app. Also it does not show TrueBlue activity only your point balance. The update seems to have improved the freezing and crashing but the app lacks frequent flier practicality of which would be expected for one of the top 4 US airlines. A ways to go.
JetBlue is Blue Chip All The Way!!
by LAJenn on 2017/08/28 06:20
JetBlue if it were possible for me to give everyone in your company a big hug I would!! You have come through for me so big with last minute travel plans at an affordable price. I am so appreciative of your services. Your flight attendants are super nice and treat everyone like the whole plane is first class. I 90% of the time I book online and it's faster and easier than ordering at Starbucks. The 10% of the time I have to speak with a representative because I have some complicated change that needs to be done same day of travel I always feel like I'm talking to one of my friend's. Jetblue I luv you!!!
JetBlue workers steal a phone from the bags
by MDCMA45 on 2018/09/26 23:27
My dad was traveling September 24 from Fort Lauderdale airport to Quito-Ecuador. He gave his carry on bags to the lady in the counter in Fort Lauderdale Airport Before the flight, when He remembered he has left his new iPhone 8 Plus with the box and everything inside his backpack. He went back to the lady at the counter asked for his bag if is still there to get his phone and the lady told him the bags are inside the plane already. When he got home to search for his new phone the phone wasn’t there. They gave us a phone number in Ecuador that nobody answers, and we asked for help here, and they just told us to call that number. Do you think that people that work there will be honest? and wouldn’t steal stuff inside our bag? And if they do take anything shouldn’t the company be responsible for the stolen items and pay back the customer?
Can’t get past the sign in screen
by Pretty Piece on 2019/02/12 03:37
I just downloaded this app today and haven’t been able to get past the sign in screen. I tried going through the google browser with the exact same sign in method (touch id) and it’s working just fine. People down load apps for convenience, things available at your finger tips to make check in, boarding passes and all things travel move along smoother. Which would make this app perfect, if only it worked. I see there were just bug fixes performed with a new update yesterday so maybe I’ll delete and download at a later date. Not a good look though also because this was my first experiencing Jet Blue at all per my fiancé’s flying experience with them. He spoke so highly and although my only complaint thus far is the performance of the Jet Blue app...We’re off to a rocky start!!
Flights
by Red1577 on 2017/12/10 22:21
There should be more options of direct flight from FLL to SDQ. That flight being at 5:50 am is way too early!! There should be a flight at 10 am at least!! Also, it would be great if there was a flight from PBI to SDQ, there are so many Dominicans that have to drive down to FLL in order to be able to catch that flight. If someone lives in Port St. Lucie and needs to be 3 hours before their flight to the Dominican Republic ( 3am ) they would have to start driving between 1:00 am - 1:30 am so they can catch that 5:50 am flight. But PBI would be great for all of us that live in Palm Beach and St. Lucie Counties!!
Impossible to book through the app
by dallasapollo on 2018/07/05 18:26
I love JetBlue but it is literally impossible to book a flight through the app. There are two many amateurish bugs throughout. Like in one spot the "phone number" field (required) gets populated by a drop down list of countries, with no way to put in an actual number. In another phone number field, dashes are required but the keyboard that gets displayed doesn't have a dash button. Also, don't tap any of the "info" buttons to see the difference between the different plans - there's no Close button. The only way to close it is to shut down the entire reservation process and start over. All in all just a terrible terrible experience. I tried twice, wasted half an hour, and was never able to book my flight.
Only Way to Fly
by Kaykx on 2017/09/30 04:31
JetBlue is literally the only airline I have ever flown consistently and am always satisfied with. I have even had some rough travel experiences using JetBlue and they have ALWAYS made up for any short-comings, above and beyond as well as extremely promptly including putting me up in a 4 star hotel near airport, paying for dinner and breakfast, and changing flight times and dates at no extra charge. I truly swear by JetBlue through and through and I honestly haven’t flown any other airline besides them in the past 5 years. Love em’ and their blue chips and Dunkin’ Donuts coffee. 👌🏼😍💙
Frustrating
by Monica54321 on 2018/09/20 05:53
The app can be very frustrating when you book a flight. No problem searching for flights and comparing priced based on days. But when you actually book, it gets stuck. Today it got stuck after I entered additional passengers(in the system as part of my family plan). Then I noticed that that TSA pre-check numbers were not automatically entered, although they are attached to our accounts. Great way to prevent a customer from making a purchase! I’ll have to go back and find the numbers on the TSA paperwork or make the reservation by phone, which reduces my points. The app got stuck over the summer when I was making reservations, too. Thought they would have cleaned up the app by now.
Can't finish a booking on my ipad... Bugs bugs bugs
by elcaba on 2018/07/13 03:41
Looked for a support / feedback email or form. Didnt find anything on the app itself and the app store link "app support" is useless, so i guess this is the only place I can contact jetblue developers to let them know they need to do better debugging / testing. I have the latest iPad / ios / jetblue app. Got stuck before i could select the seats. Had to go and start all over from my iphone. On the phone once I hit submit on the last step, it refreshed and the submit button was green again, as if I still had to submit it again, it didn't give me a completed confirmation, even though I did receive a confirmation email. So both apps have bugs, they need more testing.
The least helpful of the airline apps.
by LndsyA on 2018/12/19 20:45
I use airline apps all the time to check status, gates, electronic boarding passes. I haven’t traveled with JetBlue for a long time and was optimistic seeing their shiny new app. But sadly it is mostly just frustrating. It’s been years since I have had to use a paper boarding pass. But I have had to do that for 6/6 flights on this trip. Im already checked in, on my last legs of the rerun trip, and the app won’t let me get the electronic boarding pass. Sometimes it says I have to wait until 24 hours ahead to check in (I’m sitting at the gate!) and other times it says that electronic boarding passes are not available for this departure airport (JFK!?!). I’m so disappointed with this app.
My Favorite Airline
by Omega1015 on 2018/05/30 17:39
JetBlue has always been my favorite airline.I always have comfortable seats good movies to watch and great service. This very last flight I had enough true blue miles to buy my husband’s ticket, so he flew free. Can’t get better than that. I only wish we had the same confirmation number, but I guess that’s not possible when you get a free flight. As a result of different confirmation numbers, I ended up getting TSA approved and he did not. I guess it’s a small price to pay for free flight. I will continue to be a true blue member. Jet blue is the best
Absolutely Terrible
by Royal oak track on 2018/09/16 11:58
I keep trying to Check in for my connection flights in Boston and New York. my first flight from Detroit to Boston is all set got my boarding pass and everything. but I’m trying to check in for my 5am flight to New York 917 and then my 9am flight to my final Destination St. Maarten 787 to get my boarding passes & the stupid jetBlue app says “we are having trouble processing your request check your connection and try again” EVEN THOUGH MY INTERNET CONNECTION IS WORKING FAST!!!!!! jetBlue you need to be on your A Game when it comes down to situations like this. This is the last time I’m flying jetBlue. I’m never flying jetBlue Again after I return from this trip. I’ve had a bad experience with jetBlue before and it’s happening again the first time was a long delayed flight and now this
App support?!?
by Needzerostar1977 on 2017/09/27 12:52
Have been using the app for a fairly long time but since the most recent update constantly crashes on login. Also if not logged in but adding my upcoming flight confirmation number. App support link just takes you to the mobile site, and contact us links and numbers there doesn’t seem to offer app support. I've tried... reinstalling, updating ios, flushing data, along with all the usual stuff. App works until I either login or not logged in will crash after adding flight confirmation Please help me either obtain prior version or resolve issue.
Jet blue
by David5319 on 2019/01/17 18:12
We have been treated as if we were in first class and we were economy. It started our trip off with smiles and happy thoughts of our vacation and I was traveling with a teenager. So that tells you. How things could have gone! Then I applied for the jet blue credit card on my way here and when money started to get tight I called to see what they could do and they sent the card fed x to my hotel. I still can not believe how well I have been treated. From now on Jet Blue is the only way to travel for my family. Thank You Jet Blue!!
True ‘True Blue’ client
by bababababarann53 on 2018/11/14 20:41
I always use True Blue to fly back and forward from NY to Florida and other places within its locations. I had to recently AA to fly from lga to Miami. I have never been so scared, uncomfortable and disrespected on a flight. I travel internationally as well and this was the worst experience. Firstly the way they board is ridiculous. Hugs pile ups in isle of plane. Didn’t carry many choices of soft drinks. Also to pay a ridiculous price for checked in bagweighing only 40lb. I could go on. But I won’t. Jet Blue I love you. You are the best of the rest.
Thank You
by NancyK964 on 2018/06/24 01:31
I always receive excellent service with JetBlue. Today is no exception. My dad has been moved to hospice and we are told he will pass in the next 24 hours likely. I’ve been flying back and forth to help etc., but now my scheduled trip for next week needs to change. I spoke with Dave and he refunded the trip I had scheduled for next week and comped me tickets for my disabled daughter and myself for tomorrow. I’m shocked and so grateful Thank you so much for the kindness you showed my family during this insanely difficult time.
I give them 5 stars!
by Mom's acc apple on 2017/08/07 23:41
My husband and I have switched from Virgin to Mint since they started service from Fort Lauderdale to Los Angeles in March. It keeps getting better and better. After my first flight, I sent and answer from a JetBlue survey they emailed me. I spelled out a few things I thought it was missing... socks, priority boarding before all guests, internet... To my surprise, they have implemented them all! I was stunned when I opened my little bag to find socks!!! JetBlue, you are awesome, thanks for listening. Thanks for keeping the minty lip balm too!
Wow
by maria sullivan on 2017/09/13 15:31
I live in Florida MiamiBeach I happened to be visiting family ,, I stayed longer because it made no since to hurry home with a horrible hurricane coming,,,you guys helped change my flight did not ask for more money ,, iam truly happy I've fly and only like to fly you guys since day one ,, you are truly a special business,,,while other airlines we're trying to rip off people you actually help us ,, there are no words ,, now you are feeding my people in ft Lauderdale,,, no words can express my thanks to u ❤️❤️❤️❤️❤️👌
Issues
by kyle96k on 2018/06/11 15:57
Usually this app is great and I never have a issue. I fly very often and always use JetBlue.. but this time the app will not let me do anything at all. I try checking into my flight and it’s saying there’s a issue, I can’t login or make a account because it says there’s a error or something. This is not good, my flight is tomorrow and I always use this app to be prepared and ready because it’s so much easier then going to the counter at the airport.. please fix this!!
Problem with Latest Update
by JEB1973 on 2018/02/09 19:55
In the latest version (4.1.1), once you checked in for the outbound portion of a reservation, the “My Trips” section doesn’t seem to provide a way to look up the return portion of the reservation (like if you want to tell someone you’re visiting what time you’ll be leaving). Seems like a bad functionality to lose, since now I have to go back and find my original reservation info, either on the JetBlue web site or in my email.
Buggy alerts
by Pleeboid on 2018/08/06 11:18
I have experienced several false alerts coming from this app that have caused minor confusion at a minimum, and at times full on panic. The latest false alert informed me that my flight’s departure time had been moved up by 1 hour and 40 minutes. I live 35 minutes from the airport so I rushed out of the house and drove as fast as I could through the rain, only to run into the airport at what I thought was 5 minutes late for my new departure time. While I was waiting in TSA, panicking that I had missed my flight, I was informed by a fellow passenger that the alert was bogus, and that the flight was scheduled to leave at its normal time. The JetBlue staff could not explain what had happened. Not only was this frustrating, it was dangerous. I foolishly took chances try to get to the airport that were unnecessary. All other functions in the app seem to work fine, if not a bit clunky. Until JetBlue fixes whatever is wrong with their alerting I would not trust anything this app tells you.
Great Customer Service
by HipHoppa17 on 2017/10/25 13:01
I called a few weeks ago in regards to a $15 voucher I received from JetBlue. After speaking with the agent I was informed that it can only be used towards flights and no inflight service. Bummer. However, the agent then said well “let me see if I can get you some good seats”. She gave me great seats all because of a voucher I couldn’t use. Honestly I wasn’t upset about it, I figured that was the case but thought I’d ask. The agent was friendly and joking around with me! I love JetBlue!!
App instantly crashes
by Danicalif4nia on 2017/09/28 14:47
Edit: rating changed with recent update, my previous comments are no longer valid as most recent update has remedied the problems I was experiencing. Using new iOS11 and app is completely useless. Once opened, it immediately crashes. I’ve uninstalled and reinstalled, logged in and again, immediate crash. I’m unable to do mobile check in or obtain my mobile boarding pass, such a hassle to not be able to use mobile boarding pass in the airport.
JETBLUE
by hellopeopme on 2019/01/09 17:13
I have flown with you for many years in a row and you never fail to amaze me your planes are wicked clean your always courteous and when I need something I can always count on the wonderful flight attendants I will forever be a customer to your airlines I always enjoyed the flights like going to California your airplanes are great my favorite thing about you folks is I never have to be afraid to ask for anything. So with that said many thanks to all
Great app for the Jet Blue flyers
by Rashed Abdullah Anu on 2018/11/10 20:36
It’s an useful app for Jet blue flyers. With online check in to Apple wallet support, to scheduling flight and current status, gate and terminal number and most important things is the rewards system, everything is just awesome. I like the features most that shows the airport map. As a new flyer to a totally new airport it’s so much helpful to have a primary idea. You can even select drop and pickup service using Lyft with this app. Highly recommended 👍
Every time I try to update "my trips" it crashes
by Wolfeundead on 2017/09/27 16:04
This is majorly inconvenient and needs to be fixed. After I attempt to update "my trips" it crashes and doesn't even open until I delete the app and re download it. Please fix (Update signing in first and going "my trips" is what triggers the crash. Strangely if you go to my trips first then sign in then it won't crash. This is still an issue that needs to be fixed.)
Excellent Customer Service!
by Millie-O on 2019/01/21 04:08
Long story short, my flight got canceled and was stuck (for what I thought) another 2 days. Consulted JetBlue via live chat and by the grace of god was able to find a flight only 1 day later...with complimentary upgraded seats...which was still enough time to make it back to work. For my first time ever flying JetBlue they’ve set the bar HIGH when it comes to customer service. Found my new “go to” airline
Not great
by SmilingCupid on 2018/06/10 11:49
Of course I like the convenience of checking in, but buying seats was odd. I tried on different occasions to buy seats for the second leg of my trip, but it wouldn’t let me. The system seemed to treat the second leg as if it were not separate from the first flight, I don’t know. Anyway, I had to wait until check in and as I’d expected most of the good options were gone. I’m glad I was able to do it, but why couldn’t I do it before check in? Of course I should have done it when I purchased the tickets, but I was on the fence at the time. I can’t understand why it had to be so difficult.
Seat selection?
by Johnw7486 on 2017/09/30 12:41
1) Why can’t i check seat assignments, and change if available? I can do it online. Paying for extra leg room (what used to be ordinary economy space), and my party is stuck in center seats in different rows, i want to keep checking if other seats become available. I should be able to do in the app and not boot my computer. 2) i can print from my phone to my printer. Why am i not given the ability to both print my boarding pass and save to my apple wallet? I have to go to my computer for such a mundane action.
Great Airline
by jeanneosterndorf on 2018/07/15 02:03
I have been flying this year more than I usually do. So I have used Spirt Airline and I would never use them again. JetBlue has 6 less seats than Spirt. The flight attendants were so happy and it made me feel like they love there job and always wanted to help me in anyway. It is the first airline that I look for when me or my family has to fly. Please keep up the wonderful service that you provide. Sincerely, Jeanne Osterndorf
Doesn’t refresh or notify
by michellek916 on 2018/04/10 12:28
I thought I checked my flight status but really the app just wasn’t refreshing. It’s not obvious that you need to pull down to refresh, since it looked like the app was thinking. As a result, I got to the airport way too early given the massive delay. Also, even when you do explicitly refresh, it takes forever to update. I have notifications enabled so it’s ridiculous that I even had to check manually in the first place. I finally received a notification two hours later, but by that time, the information was stale (flight time had been revised further). This is too bad because there have been times when the AA app saved me when my flight got cancelled. Since I had the app, I was one of the first to rebook. Those precious minutes can be the difference between getting home the same day versus waiting a day. PS - couldn’t find a place to submit feedback privately in the app so I have to shame you publicly. Maybe you should add a feedback feature
Committed Customer
by Car0530 on 2017/10/06 14:04
I am delighted with JET BLUE service. I am committed with loyalty to Jet Blue company because: 1-they have always help me with fly arrangements to accommodate my family needs. 2-they have the compasión and sensitivity during times of distress such as hurricane Irma and Maria. 3-they launches their Humanitarian flights and we’re doing anything in their power to assist the island and their employees. I will never forget how they have behave “like real family” and that is rewarded with loyalty. Thank you Jet Blue!
Emergency 🚨
by Snu snuuu on 2017/09/05 09:35
I was at New York for the electric holiday festival and a hurracaine was heading to Puerto Rico the same day I have to go back to the island. I call to the costumer service area and explain the situation to a representative and she helps me to change my flight so easy and fast! That's efficiency and an example of excellent costumer service, I will definitely travel again with this airline. Now I am to my way to my beautiful island 🌴 to take care of the ones I love ❤️. Thank u jetblue!
❤️JetBlue!
by Soggy Dollar on 2018/06/14 12:25
The ground crews and flight crews are so great! I usually can get what I need online. I have a flight tomorrow, just checked in...seamless. A little problem with booking another flight next week...I think the poor website was tired and was having trouble with arrival in one city and departing from another over 100 miles away. I’ll resolve today, if not talk to the great ground crew at PBI at 5AM...everyone is on top of their game that early😎😎✈️
Love JetBlue - APP is cumbersome
by flyreview on 2018/06/24 23:46
This rating is for the APP- the airline and service get 5 stars. But I find app design cumbersome to use. Some times you scroll down and check a box other times you have to look up top to move forward. Would like it if you made moving around the APP consistent. This is not a super big deal but the whole purpose of using an app is to be able to get though the process quicker and if you searching the APP trying to figure out how to maneuver around that will slow you down.
The iOS app is almost as buggy as the website
by rinarama on 2017/12/12 12:04
This app doesn’t even open (“...try again in a few minutes...”) 90% of the time. And freezes another 5%, and closes out another 3%. It’s infuriating when you are traveling. Seriously, hire more devs to have a working app, this is embarrassing for such a large company and one that is otherwise known for putting customers first.
Difficult times made better
by Vieques bound on 2017/10/08 14:46
I have been trying to get to PR for about a week. I have a home in Vieques PR and want to help my neighbors, check my home etc. it had been difficult with cancellations and rebooking several times. But throughout the agents have been kind, helpful and understanding. I appreciate their assistance and patience. They have made the frustrating situation less stressful. Thanks to all of them! Scott Farrow
Love JetBlue
by LTLMolly on 2018/09/19 10:28
I travel to Orlando frequently and I usually take the earliest flight out of Boston. It’s great, rarely late. I spend the extra money for extra space seats because it affords you the opportunity to board first. I have a pet so it’s more convenient. I have taken other carriers to Florida and had my itinerary changed from 4 hours to 13 hours. Not with JetBlue. They respond quickly to special requests. Great company! LTLmolly
Still buggy
by Jps241 on 2018/03/03 16:51
This app used to be mint about 6 months or so ago. Since they did the overhaul, it is buggy. You often can’t see return trip until you complete outbound leg. That means you can’t do check-in or modify your seats, etc. I’ve have several trips booked. Some work, some don’t. From a PC on the web there are no issues. If they EVER fix this annoying app, I’d give it 5 stars.
Doesn’t work with iOS 11.1
by Jortiz on 2017/09/27 18:41
*UPDATE* I was able to use it after deleting and reinstalling it, and then disable notifications and location services. After installing iOS 11.1 update on my iPhone 5s the Jetblue crashes. I tried uninstalling, rebooting, and reinstalling but it still doesn’t work. The Jetblue app needs an update for iOS 11.1 compatibility ASAP. I have a flight tomorrow and I really need this app.
Boarding pass problems with iPhone 8
by Bdan629 on 2017/09/27 02:00
UPDATE: version 3.2.2 intended to fix the boarding pass problem causes the app to instantly crash on load when I am signed in rendering the app completely useless. Can’t access anything anymore. If I disable the location services and notifications the app stops crashing. Can we please get this fixed? Can’t get boarding passes with the new iPhone 8 plus. Get the blue spinning circle and the boarding passes never show. Husband is able to get his with an iPhone 7 without any issue. Tried deleting and reinstalling the app but the problem persists. Please fix this issue ASAP!
Add to Calendar has Wrong Flight Time
by Genericus on 2018/03/09 14:44
I noticed when tapping ‘add to calendar’ that it was displaying the wrong flight time for one of my upcoming flights. It is showing the flight leaving an hour later than scheduled. There are no time zone issues, so not sure what the issue is. Otherwise love this app but obviously can lead to problems for those not paying attention.
Rating Trends
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App name
JetBlue - Book & manage trips
Description
Take JetBlue everywhere you go! Download our app to book, manage and check in for your trips, access boarding passes and more. Day of travel – Your day of travel is a breeze with key information right on the home screen. Manage trips – Update your seat selection, add extras or make changes to your itinerary with just a few taps. Boarding pass – Check in and get to your gate quickly without the hassle of printing a boarding pass – one less thing to carry on! My TrueBlue – Enroll or sign in to TrueBlue to keep track of your TrueBlue points, request points for past trips and enjoy a more personalized experience. My trips – Add your upcoming and past itineraries to access everything you need to know. Book flights – Search and book your next trip with ease. Airport pickup – Request a Lyft rideshare, connect your Lyft and TrueBlue accounts to earn points, rent a car with Avis/Budget or schedule a shuttle. Inflight experience – View your flight’s DIRECTV® schedule, SiriusXM Radio® channels and free snacks and drinks onboard. City guides – Learn about hot spots by tapping on city names in My trips. & More – Access our flight tracker, travel tools, airport maps and other content.
Functions like a blank canvas
by Bevis32 on 2019/02/17 20:18
Every time, I tried to manage my trip I get a blank page.
Unintuitive
by dadsquatcj on 2019/02/17 15:27
Easy to get lost Has weird skip button. Also when booking it does not make clear which leg of flight ur on
Change my seat for no good reason!
by Sal C from NYC on 2019/02/17 14:43
I was called and told i would have to change my seat without any good reason. All the years as a loyal customer i feel that loyalty does not matter,
Excellent Application
by Andrew US Keith on 2019/02/17 07:37
Well put together, efficient. Good balance of promotional information and productive information.
Scanning!
by Krc07 on 2019/02/17 03:16
Love the ease of scanning passports and credit cards.
Great app easy to use !!
by smirnov99 on 2019/02/16 19:01
Great app easy to use
Inconsistent & problematic
by Pimp3227 on 2019/02/16 17:31
I continue to experience delayed and non-responsive actions when using this app. There are too many “oops” we encountered a problem messages
Mediocre
by D'Lagasse on 2019/02/16 12:45
Site for check in online is always a hassle. Pages down, errors, etc. Mobile did work however, hence the 3 stars...
EasyCheckIn
by kalimj on 2019/02/16 04:50
That is what I would like from an app. Easy check in as I am doing it on the road. Thanks
Mrs
by kikitakotita on 2019/02/16 04:09
Very good
App
by nambiarwa on 2019/02/15 16:14
App is useful. Somewhat clunky. Does not pull detail of flight automatically
Liz Rodbell
by liz rodbell on 2019/02/15 15:22
Great
Sandra
by gaeorgina on 2019/02/15 03:49
Love Jet Blue. Our first choice of travel from Ny to West Palm
Efficient jet blue
by ellanogolfer on 2019/02/15 00:43
Make life so much easy!
Easy Traveling
by Grnninjony on 2019/02/14 13:55
Always enjoy the simplicity of searching and making my travel plans! Jet Blue is my only choice when traveling as available
Bugs
by msk11318 on 2019/02/14 13:11
Updated app has tons of bugs, impossible to book a flight with it. Normally love JetBlue and never had issues before, but now many issues.
Trip
by soneska615 on 2019/02/14 07:18
Excellent airline.
The best
by Gera612 on 2019/02/14 03:25
I love JetBlue best airline
Best Airline in the universe !
by Extra Leg Room Plz ? on 2019/02/14 02:50
I enjoy booking flights with Jet Blue on the phone live with a live person who is always always polite , patient and professional . I look forward to booking travel with Jet Blue .
❤️
by Tsant13 on 2019/02/13 20:09
My daughter and I love flying JetBlue
Love love love
by cindyb2017 on 2019/02/13 19:21
I love JetBlue! If I was younger, I would get a job at JetBlue!! Keep up the great work!
Great airline, terrible app
by ALam512 on 2019/02/13 16:25
This app fails on the regular. Jetblue needs a stronger IT department. This app is so slow, fails to load when I want to check in multiple times etc etc
Good but....
by JPM0713 on 2019/02/13 16:24
Wondering why the navigation is such that I have to do different things to bypass screens...like pets
Bad app
by pt mex on 2019/02/13 07:14
This app has never worked yet to complete a booking.
Not letting me sign in
by Josstec on 2019/02/13 06:14
I have a correct username and password so I can login using my computer or even the web browser on my phone but I can’t sign in using the app, it doesn’t say anything just loading and go back to the sign in screen like nothing happened!!!! I updated my phone to the latest iOS and the app is updated to the latest version with no luck. Wasn’t be able to test the app from inside because I M STUCK OUTSIDE!!!
Fine for check-in & boarding pass
by DTanc13 on 2019/02/13 00:04
But slow and unreliable for doing anything else like booking tickets. I tried several times, got error messages and wasn’t sure if my ticket got booked or not.
The best of the best!!!
by trinisha28 on 2019/02/12 22:11
I’ve never had any issues with Jet blue. Absolutely love the even more space and it isn’t pricey. Keep up the awesome work
Web and app are horrible
by tc331 on 2019/02/12 16:57
Ever since the new web site has been updated its horribly slow, unresponsive and the app is even worse. How in the 21st century can you not get it right. Its so frustrating as a customer. Sit with me and you can see the frustration and maybe figure out the problems. My points displayed on the app have been wrong since I think October. Nothing takes that long to fix!
Muy buena
by Losca on 2019/02/12 09:38
Es muy buena por eso la califique excelente. Solo que la pondría en español también y otros idiomas
Can’t get past the sign in screen
by Pretty Piece on 2019/02/12 03:37
I just downloaded this app today and haven’t been able to get past the sign in screen. I tried going through the google browser with the exact same sign in method (touch id) and it’s working just fine. People down load apps for convenience, things available at your finger tips to make check in, boarding passes and all things travel move along smoother. Which would make this app perfect, if only it worked. I see there were just bug fixes performed with a new update yesterday so maybe I’ll delete and download at a later date. Not a good look though also because this was my first experiencing Jet Blue at all per my fiancé’s flying experience with them. He spoke so highly and although my only complaint thus far is the performance of the Jet Blue app...We’re off to a rocky start!!
My favorite
by Gigi Glory on 2019/02/12 01:02
Easy to use app
Great Airline
by AJCollector on 2019/02/11 20:18
Flights are friendly with JetBlue!
App better than website
by Fauvemarin on 2019/02/10 22:00
Yep
The Best !
by ~NAS~ on 2019/02/10 03:38
The jetblue app is by far the best. So easy to book a trip and also to save the ticket to your phone and everything. Once at the airport you can go straight to your gate with your digital ticket. Jetblue really got it right ! Thank you !
Does the job
by 😣ypcgddfgv on 2019/02/10 02:22
Initial page shows my upcoming flights. Pages load quickly.
Love Jet Blue
by Addicted2Word on 2019/02/10 01:26
Always a smooth process. Reasonable prices. Like the free wi fi !
#LovetheBlue
by jodina107 on 2019/02/08 16:43
Best airline and customer service ever! If I’m traveling and “the Blue “flies there I’m on board! Thanks JetBlue!
Great website
by chipp46 on 2019/02/08 14:50
You all keep up the great work!!
Poor app performance
by Lavish_01 on 2019/02/08 13:57
Poor app performance
App sign up fail
by oratinese on 2019/02/07 03:08
Tried multiple times to sign up using the app but received a message that I should check my network connection and try again. Finally went online to the website to sign up and then went back to the app to use my new log in. Unnecessary hassle. Also the app doesn’t allow you to store a boarding pass in your app wallet until checked in.
Couldn’t get on
by Brown Jumping Rabbit on 2019/02/06 20:10
Could not get on easily. Error on their end not correctable when calling 800 number
Great start up for my bday!
by xipsip on 2019/02/06 04:07
So little time to do everything. I checked in on my phone. Less stress is the best! Go JB!
Hangs at the end
by igor19990 on 2019/02/06 03:11
Hangs at the end of check in.
Happy Customer
by An Gloria Banh on 2019/02/05 22:42
My trips even with though it’s back and forth from SF to LA, are short but sweet! Customer service is always excellent. Prices are competitive. The interior of the aircraft is always clean and comfortable! Thank you Jet Blue!
Love this Airline
by mcasti23 on 2019/02/05 14:32
Everything is always so easy to deal with...I recently traveled no frills airline and for the extra bucks so much worth it to deal with Jet Blue...
Not good service
by rsammita on 2019/02/05 13:44
I took flight to California it was terrible. Flight get delayed every time and WiFi don’t work. While returning it is more worst, flight got cancelled. I lost money for booking hotel and to rent car.
Info unreliable
by Ratelle19 on 2019/02/04 21:57
Sitting at gate, again, info shows leaving in 5 minutes. Plane isn’t here yet! So bad. Why bother?
Love jet blue
by francescalee on 2019/02/04 06:39
I love the flights , agents are always so kind and helpful.
Jet Blue Check In
by JTZ412 on 2019/02/03 00:27
Easy to follow on-screen checkin. Clear & Concise.
Payment is a hassle
by TomBombadil0 on 2019/02/01 14:41
Good app but why am I having to input my credit card info. I can buy pizzas with ApplePay, why not flights? The app needs better options for payment.
Nice
by Bradqa on 2019/02/01 11:48
App works great
Great app
by Nationfly on 2019/02/01 05:01
Very user friendly and convenient app
Baggage fee
by thesuz03 on 2019/02/01 01:04
We used to believe you when you said you cared about us and didn’t feel it was right to charge for a bag I’m using up my points and going southwest from now on. You get 2 free bags!!
Frequent traveler
by Surfland on 2019/01/30 21:01
Too many errors and “oops”
City selection
by Cal Yankee on 2019/01/30 15:03
I am very capable of using city identifiers for city selection.
JFK flight canceled Jan 20th no snow
by kkelly7161 on 2019/01/30 03:37
You canceled our flight with barley an 24hour notice, said you would contact with solutions. We heard nothing back and our vacation was ruined. If it weren’t for locations and tv’s we would fly elsewhere.
Best of the best
by Sheerbs on 2019/01/29 20:07
Best airline! Best snacks! Best service! First class service! Comfortable seats. Thanks for being classy!
Manage trip never loads in app
by Delongistaken on 2019/01/29 02:56
Garbage app.
Was hopeful...
by KLP1616 on 2019/01/29 01:54
Just downloaded app for first time and proceeded to sign up with information put in as required, only to be given an error over and over again. The error is saying there is a problem processing my information and to check my connection. There is nothing wrong with my connection. Bad first impression of this app. Disappointed.
“OOOOPS!”
by LUV MADONNA!!!!!!! on 2019/01/29 01:37
“There was an issue processing your request. Please check your connection and try again.” Well JetBlue I’ve been trying for two weeks. I’ve sat on hold (after a call back from a rep) for a half hour with no progress. Rep who sounded half dead told me to call my phone provider ( my phone is perfectly fine, so are all my other apps). Yes, I deleted and re-installed the app, at least a half dozen times. So for an app that makes me enter all my information and still doesn’t work, gotta give it ONE star, I’d give ZERO stars if that were an option. WASTE OF TIME.
Very good experience ty
by dedeag on 2019/01/28 22:36
Very good experience ty
Horrible app
by Fisherman10W on 2019/01/28 17:48
It takes me legitimately hours to use this app to check in.
Excelente
by Fasizul on 2019/01/27 19:27
JetBlue the best
Dr
by jigantej on 2019/01/27 14:25
Exellsnt
Can’t check in multiple people at once
by Bort900 on 2019/01/27 00:46
Terrible. Can’t check in multiple people at once. Requires you to memorize seat numbers if you want to coordinate more than one person.
Love this App
by Sir Tyler Italy on 2019/01/26 20:27
After using this app I feel like I do after a smooth landing...awesome!
I love jet blue
by Donnajeane on 2019/01/26 16:59
The only way to fly
Credit card scan fail
by johnstel on 2019/01/26 16:22
The credit ca d scan does not function at all. Tried on iPhone 8 with several different card.
JetBlue
by GreywolfAK on 2019/01/25 14:30
Excellent
Lounge needed at JFK
by gildraco on 2019/01/25 12:38
Due to traffic variables in NYC, one has to factor in considerable extra time. When it’s smooth sailing to the airport, that leaves at least an hour prior to boarding. We need a proper lounge at JFK Terminal 5 with accessibility and space, unlike the cramped two-tier after-thought that recently closed.
That’s wassup
by Sgt Runalot on 2019/01/25 00:25
This app is the shhh. It’s easy to use and efficient. Loving it so far
LOVE YOUR BRAND!!!
by CristinaUSCOC on 2019/01/24 18:32
I’m obsessed with the Long Beach airport’s ease of convenience and LOVE the quality and customer service of JetBlue! My rating for the app is that I WISH I could book travel and filter by MINT only so it would be easier to plan a Mint dream vacation from Long Beach (or whatever airports you have MINT)...I love that JB created Mint and I really want to focus on how to get it into my life. Your app is the best way for me to plan it. Hopefully you can add that feature. Ty!!!!
App has problem with check in and boarding passes
by Calcaver2 on 2019/01/24 14:38
As a business traveler info a lot of one day trips. Often the app will not let me check into my second flight. I also have trouble getting the boarding pass for that second flight. If I wait several hours after the first flight it works. I like to get everything taken care of at home when I know I have good web access.
Update this app for the new iPad Pro
by kervenst on 2019/01/23 16:41
Please update this app. It’s very annoying to look at the black space. Update your app guys. You’re a big company
Quick
by Casandra2714 on 2019/01/23 09:32
Quick and easy
Times out
by Suepatoo on 2019/01/23 04:23
No matter if in cellular or wi-if it times out when I tried to check bag!
Credit card scan
by SteveRPh on 2019/01/22 16:58
I have one of the newer cards that has all the info on the back. The scanner could not recognize the card
CURRENTLY BUGGY!!!!!
by Babsbubble on 2019/01/22 15:54
Can you PLEASE fix the current issues?? Like: no purchase button after inputting credit card info, not filling in saved TrueBlue Member info, drop drown list of credit cards sometimes doesn’t have the JetBlue Worldwide Elite, etc.............
I luv JetBlue
by walkman 1961 on 2019/01/21 22:26
One of the best American airline, staff is very courteous and pleasant and treat travelers with respect. It’s always the little things which leave a great impression like the snacks and drink etc I love flying on JetBlue , I wish you had more flights to PBI from EWR Keep it up Happy and s prosperous new year JetBlue Rocks
Saul Linares
by Niuyorkino on 2019/01/21 19:14
Me encanta; salidas a tiempo, avión limpio; personal amable, precios razonables. Lo recomiendo.
Review
by favorie fan on 2019/01/21 17:32
Good service
Seats
by France Rules on 2019/01/21 16:06
I booked our flights nice & early to ensure we could sit together for our needs. My aunt is 85, I have had 2 major surgeries & need easy access to rest room. I used the chat feature to try & get seats assigned. They said no you HAVE to do it at airport. (Our original flight was cancelled) Now I am at the back of the plane at the window: My aunt is unassigned & my sister is in a middle seat mid plane. So you just told me no seats could be assigned & now I’m checking I’m No in online & see this. Not impressed JetBlue!
Thanks
by JH2948 on 2019/01/21 15:10
Due to flight cancellations which began on Friday, 1/18, I was just able to get a flight this afternoon out of Orlando. During these past few days of trying to change flights due to cancellations, I have spoken to a number of Reservation Agents on the phone - namely, Jennifer, Vicki, Jamie, Jamie, Carla. Trying times for them and me, but they were OUTSTANDING, HELPFUL, AND PROFESSIONAL. You should be aware of this. Thank you. Joseph Harney TrueBlue #2112841641
Additional Cost for checked bags
by kamon87 on 2019/01/21 13:23
Working working a budget for work I was disappointed to see I had to pay extra to check my bag. I’d rather fly with an airline that includes 1 checked bag.
Excellent Customer Service!
by Millie-O on 2019/01/21 04:08
Long story short, my flight got canceled and was stuck (for what I thought) another 2 days. Consulted JetBlue via live chat and by the grace of god was able to find a flight only 1 day later...with complimentary upgraded seats...which was still enough time to make it back to work. For my first time ever flying JetBlue they’ve set the bar HIGH when it comes to customer service. Found my new “go to” airline
So Far
by Gingerstar on 2019/01/20 07:17
So far so bad
Missing miles
by docluvfun on 2019/01/19 00:03
So many even I add my trips
Fly the best....
by namze on 2019/01/18 20:28
Service, flight and food
Good
by Gh hjjgfg on 2019/01/18 17:48
I couldn’t view my boarding pass but it was still a smooth use when completed
Thank you jet blue
by zorye on 2019/01/18 05:50
I love you .
Slowwwww
by Lilbryan174 on 2019/01/18 04:49
The app is very slow
Jet blue
by David5319 on 2019/01/17 18:12
We have been treated as if we were in first class and we were economy. It started our trip off with smiles and happy thoughts of our vacation and I was traveling with a teenager. So that tells you. How things could have gone! Then I applied for the jet blue credit card on my way here and when money started to get tight I called to see what they could do and they sent the card fed x to my hotel. I still can not believe how well I have been treated. From now on Jet Blue is the only way to travel for my family. Thank You Jet Blue!!
Upset
by 69BLACKGIRLS69 on 2019/01/17 00:37
My one request while speaking with the rep who helped me choose my seat was a seat that leans back and I was put on the very last seat in the back against the bathroom that didn’t recline, extremely upset with my JetBlue experience
Great app
by Safariguyzer on 2019/01/16 18:32
Great app and airline
Glitchy non intuitive
by Tiki cool on 2019/01/16 18:01
Impossible navigation for busy travelers
Better than the rest!
by 10.7.5 user on 2019/01/15 20:52
I can choose my seat ahead of time, that's all I can ask for.
JetBlue Not As Good
by Pininfarina83 on 2019/01/15 20:11
JetBlue is not as good as it use to be. The fairs keep climbing as does the baggage charges. The Even More Space seats are overpriced for what you get which is just a little more space for $65. You don’t even get to board early anymore so why bother. The planes are getting older and the TV and internet don’t work for some or all of the flight. I use to just book JetBlue when traveling to Florida but it’s time to look at cheaper alternatives such as Spirit and Southwest.
I wish I could see flexible flights
by mp9988 on 2019/01/15 04:09
Ya
Won’t download a boarding pass
by Markoboston on 2019/01/14 20:37
I downloaded this app specifically for the convenience of having an electronic boarding pass on my iPhone. But when I tried to download one after checking in, I got a message “Bummer. We are unable to access your boarding pass at this time. Please try again later.” Or some such. I tried again later and got the same message. I have no complaints about the airline, but don’t waste your time with the app for iOS.
Love Jet Blue app
by Dad Rad on 2018/02/09 10:53
I love their app. It is so easy to navigate and find the best fares. I get the best deals here compared to Expedia, Kayak and other apps. They never have the deals the Jet Blue app has. Of course you have to fly to a city they serve. We fly often to Washington DC from Hartford to visit my daughter. We have gotten fares as low as $34 per person. Cheaper than driving or taking the train! Of course you have to be flexible with the times they offer and the return trip is a higher fare usually but they still are pretty cheap. And also we have never had a problem with their flights from Hartford or Reagan and the planes are clean and comfortable and flight attendants and other staff are always very helpful and courteous. It’s our first choice for an Airline! Keep up the good work Jet Blue!
The nightmare of Irma
by ryanmax on 2017/10/23 14:25
During hurricane Irma I had the misfortune that I had to fly to California from Fort Lauderdale and it was quite a crazy day that day and Jet Blue took me out we got to where I was supposed to go they only problem was I paid a fortune for my fair is over thousand dollars and I called them up a couple days later explained how it happened that I was charge so much money and they refunded me all at the $99 fare they were offering me similar thing happened on American airlines my husband got a flight on that airline and they did not take off he had to go home and come back to the airport and I called them and I had to send and I had to send a letter and they refused they said they will not refund me the 900 and some dollars so you fly JetBlue if you’re smart.
Review
by Drdean2000 on 2018/09/24 12:25
My experience with JetBlue has always been relatively good. On my flight in July from FLL-Newark we were delayed 3 hours and there was not even a “sorry” for the in convenience... I missed dinner with my family and it ruined that entire evening. The most recent flight I was on was on time etc... BUTTTTTT what is going on with all the animals being allowed without carriers on board????? Besides the 4 or 5 small lap dogs that were on the flight there was a Labrador 3 Seats in front of me- I could not believe it! I am so allergic to dogs and if this dog was sitting in the seat next to me I would have had a huge issue. Dogs , cats etc need to be in carriers if they are going to fly. He was allowed to sit on the seat and then peak over to the sit in front and back- just ridiculous.
All jet blue employees 😍
by 2830984 on 2018/10/21 00:30
I love Jet Blue !!! Staff flight attendants and pilots are all so friendly even when it’s crazy and flight delayed due to weather or any reason . They brought drinks and snacks to gate where we where waiting . Kept making sure everyone was informed updated and always smiling .that was my last trip . The staff at the desk go all out . Jaun saw I was having trouble standing got me wheelchair , escorted me down to gate told me about extra room seats . He always takes care of us and knows us when ever he sees us anywhere in airport . I fly back and forth for medical reasons . Each time he says Lori is their anything else we can do to make your trip easier . The Boston staff is also amazing . Keep hiring people who care . Thank you Jet Blue ! Lori
Always A Great experience!
by wolfiewmn111 on 2018/10/11 19:48
When I fly it’s always JetBlue if they are a carrier where I’m going. It is the easiest process ever to make reservations, get to the airport & get where I am going without stress. I had my first ever horrible experience where I got held up in TSA. I hear customer service calling my name. 3xs they called me with the final call being the gates are closing. I can’t go to the gate. I missed my plane. I finally get to the gate. I explain my situation to Dominic, the JetBlue representative. He was sorry for my distress. He asks if I’d like to fly with another carrier. I said “No, JetBlue is the Best!” He gave me excellent customer service, rescheduled me for the next day’s flight & I was on my way. All JetBlue needs to do for me now is fly into New Orleans! 😜
What’s Better than Blue?!
by JRyanNYC on 2017/12/01 19:59
I can say that I haven’t flown with JetBlue in over a decade and since I stopped working for them when they stopped flights to ONT, so returning to the airline I was part of after so long had truly shown how much JetBlue has evolved in service, equipment and culture! The service has gotten better, the free extra perks are still free (minus the checked bag allowances), they evolved their A321 cabin and introduced a premium product called Mint and broke from the core cabin layout that they were known for having, and they tacked on some extra fees for priority seating, priority boarding and the premium snacks and beverages. Some of the old JetBlue is in there, just under a new shiny cabin and all still while keeping to the shades of Blue that first flew on the first flight! The App is always updated to be functional and still hip and trendy. Having all the features you do want and none of the features that clutter up an App. Any issues they’re just a tweet or phone call away and always are helpful and quick in addressing any issues or concerns!
Jet Blue Experience
by Randie47510 on 2018/09/03 11:40
We only fly JetBlue. There is only one item we disagree with- and that is the raised price for bringing a pet in a carrier under the seat. Cost to jetblue is zero- I could pay for the seat next to me cheaper than the $125 for the pet fee. Ours is an older well behaved cat. He bothers no one- he seems to enjoy his carrier and sleeps in it at home. My thought is that if a pet becomes a “known traveler” and is consistently well behaved- offer frequent flyer discounts. Fly twice, third is free or something. We will continue to always fly jetblue because we enjoy the jetblue experience- we recommend jetblue to everyone. We would just like to bring Dumbby more often.
Lacks frequent flier practicality
by neville burrows on 2017/12/03 12:43
I only recently started flying JetBlue consistently in the last year and while the flying experience is palatable - their mobile app is near useless. I started to write this review prior to the latest update and even after the update previously it had extremely limited functionality for a major airline. The latest update was comparable to putting lipstick on a pig. Cosmetic not functional. The biggest issue is the inability to change seats through the app, view a real-time seat map and view standby/upgrade list. To me, those are the 3 most important features of any airline app. Also it does not show TrueBlue activity only your point balance. The update seems to have improved the freezing and crashing but the app lacks frequent flier practicality of which would be expected for one of the top 4 US airlines. A ways to go.
JetBlue is Blue Chip All The Way!!
by LAJenn on 2017/08/28 06:20
JetBlue if it were possible for me to give everyone in your company a big hug I would!! You have come through for me so big with last minute travel plans at an affordable price. I am so appreciative of your services. Your flight attendants are super nice and treat everyone like the whole plane is first class. I 90% of the time I book online and it's faster and easier than ordering at Starbucks. The 10% of the time I have to speak with a representative because I have some complicated change that needs to be done same day of travel I always feel like I'm talking to one of my friend's. Jetblue I luv you!!!
JetBlue workers steal a phone from the bags
by MDCMA45 on 2018/09/26 23:27
My dad was traveling September 24 from Fort Lauderdale airport to Quito-Ecuador. He gave his carry on bags to the lady in the counter in Fort Lauderdale Airport Before the flight, when He remembered he has left his new iPhone 8 Plus with the box and everything inside his backpack. He went back to the lady at the counter asked for his bag if is still there to get his phone and the lady told him the bags are inside the plane already. When he got home to search for his new phone the phone wasn’t there. They gave us a phone number in Ecuador that nobody answers, and we asked for help here, and they just told us to call that number. Do you think that people that work there will be honest? and wouldn’t steal stuff inside our bag? And if they do take anything shouldn’t the company be responsible for the stolen items and pay back the customer?
Can’t get past the sign in screen
by Pretty Piece on 2019/02/12 03:37
I just downloaded this app today and haven’t been able to get past the sign in screen. I tried going through the google browser with the exact same sign in method (touch id) and it’s working just fine. People down load apps for convenience, things available at your finger tips to make check in, boarding passes and all things travel move along smoother. Which would make this app perfect, if only it worked. I see there were just bug fixes performed with a new update yesterday so maybe I’ll delete and download at a later date. Not a good look though also because this was my first experiencing Jet Blue at all per my fiancé’s flying experience with them. He spoke so highly and although my only complaint thus far is the performance of the Jet Blue app...We’re off to a rocky start!!
Flights
by Red1577 on 2017/12/10 22:21
There should be more options of direct flight from FLL to SDQ. That flight being at 5:50 am is way too early!! There should be a flight at 10 am at least!! Also, it would be great if there was a flight from PBI to SDQ, there are so many Dominicans that have to drive down to FLL in order to be able to catch that flight. If someone lives in Port St. Lucie and needs to be 3 hours before their flight to the Dominican Republic ( 3am ) they would have to start driving between 1:00 am - 1:30 am so they can catch that 5:50 am flight. But PBI would be great for all of us that live in Palm Beach and St. Lucie Counties!!
Impossible to book through the app
by dallasapollo on 2018/07/05 18:26
I love JetBlue but it is literally impossible to book a flight through the app. There are two many amateurish bugs throughout. Like in one spot the "phone number" field (required) gets populated by a drop down list of countries, with no way to put in an actual number. In another phone number field, dashes are required but the keyboard that gets displayed doesn't have a dash button. Also, don't tap any of the "info" buttons to see the difference between the different plans - there's no Close button. The only way to close it is to shut down the entire reservation process and start over. All in all just a terrible terrible experience. I tried twice, wasted half an hour, and was never able to book my flight.
Only Way to Fly
by Kaykx on 2017/09/30 04:31
JetBlue is literally the only airline I have ever flown consistently and am always satisfied with. I have even had some rough travel experiences using JetBlue and they have ALWAYS made up for any short-comings, above and beyond as well as extremely promptly including putting me up in a 4 star hotel near airport, paying for dinner and breakfast, and changing flight times and dates at no extra charge. I truly swear by JetBlue through and through and I honestly haven’t flown any other airline besides them in the past 5 years. Love em’ and their blue chips and Dunkin’ Donuts coffee. 👌🏼😍💙
Frustrating
by Monica54321 on 2018/09/20 05:53
The app can be very frustrating when you book a flight. No problem searching for flights and comparing priced based on days. But when you actually book, it gets stuck. Today it got stuck after I entered additional passengers(in the system as part of my family plan). Then I noticed that that TSA pre-check numbers were not automatically entered, although they are attached to our accounts. Great way to prevent a customer from making a purchase! I’ll have to go back and find the numbers on the TSA paperwork or make the reservation by phone, which reduces my points. The app got stuck over the summer when I was making reservations, too. Thought they would have cleaned up the app by now.
Can't finish a booking on my ipad... Bugs bugs bugs
by elcaba on 2018/07/13 03:41
Looked for a support / feedback email or form. Didnt find anything on the app itself and the app store link "app support" is useless, so i guess this is the only place I can contact jetblue developers to let them know they need to do better debugging / testing. I have the latest iPad / ios / jetblue app. Got stuck before i could select the seats. Had to go and start all over from my iphone. On the phone once I hit submit on the last step, it refreshed and the submit button was green again, as if I still had to submit it again, it didn't give me a completed confirmation, even though I did receive a confirmation email. So both apps have bugs, they need more testing.
The least helpful of the airline apps.
by LndsyA on 2018/12/19 20:45
I use airline apps all the time to check status, gates, electronic boarding passes. I haven’t traveled with JetBlue for a long time and was optimistic seeing their shiny new app. But sadly it is mostly just frustrating. It’s been years since I have had to use a paper boarding pass. But I have had to do that for 6/6 flights on this trip. Im already checked in, on my last legs of the rerun trip, and the app won’t let me get the electronic boarding pass. Sometimes it says I have to wait until 24 hours ahead to check in (I’m sitting at the gate!) and other times it says that electronic boarding passes are not available for this departure airport (JFK!?!). I’m so disappointed with this app.
My Favorite Airline
by Omega1015 on 2018/05/30 17:39
JetBlue has always been my favorite airline.I always have comfortable seats good movies to watch and great service. This very last flight I had enough true blue miles to buy my husband’s ticket, so he flew free. Can’t get better than that. I only wish we had the same confirmation number, but I guess that’s not possible when you get a free flight. As a result of different confirmation numbers, I ended up getting TSA approved and he did not. I guess it’s a small price to pay for free flight. I will continue to be a true blue member. Jet blue is the best
Absolutely Terrible
by Royal oak track on 2018/09/16 11:58
I keep trying to Check in for my connection flights in Boston and New York. my first flight from Detroit to Boston is all set got my boarding pass and everything. but I’m trying to check in for my 5am flight to New York 917 and then my 9am flight to my final Destination St. Maarten 787 to get my boarding passes & the stupid jetBlue app says “we are having trouble processing your request check your connection and try again” EVEN THOUGH MY INTERNET CONNECTION IS WORKING FAST!!!!!! jetBlue you need to be on your A Game when it comes down to situations like this. This is the last time I’m flying jetBlue. I’m never flying jetBlue Again after I return from this trip. I’ve had a bad experience with jetBlue before and it’s happening again the first time was a long delayed flight and now this
App support?!?
by Needzerostar1977 on 2017/09/27 12:52
Have been using the app for a fairly long time but since the most recent update constantly crashes on login. Also if not logged in but adding my upcoming flight confirmation number. App support link just takes you to the mobile site, and contact us links and numbers there doesn’t seem to offer app support. I've tried... reinstalling, updating ios, flushing data, along with all the usual stuff. App works until I either login or not logged in will crash after adding flight confirmation Please help me either obtain prior version or resolve issue.
Jet blue
by David5319 on 2019/01/17 18:12
We have been treated as if we were in first class and we were economy. It started our trip off with smiles and happy thoughts of our vacation and I was traveling with a teenager. So that tells you. How things could have gone! Then I applied for the jet blue credit card on my way here and when money started to get tight I called to see what they could do and they sent the card fed x to my hotel. I still can not believe how well I have been treated. From now on Jet Blue is the only way to travel for my family. Thank You Jet Blue!!
True ‘True Blue’ client
by bababababarann53 on 2018/11/14 20:41
I always use True Blue to fly back and forward from NY to Florida and other places within its locations. I had to recently AA to fly from lga to Miami. I have never been so scared, uncomfortable and disrespected on a flight. I travel internationally as well and this was the worst experience. Firstly the way they board is ridiculous. Hugs pile ups in isle of plane. Didn’t carry many choices of soft drinks. Also to pay a ridiculous price for checked in bagweighing only 40lb. I could go on. But I won’t. Jet Blue I love you. You are the best of the rest.
Thank You
by NancyK964 on 2018/06/24 01:31
I always receive excellent service with JetBlue. Today is no exception. My dad has been moved to hospice and we are told he will pass in the next 24 hours likely. I’ve been flying back and forth to help etc., but now my scheduled trip for next week needs to change. I spoke with Dave and he refunded the trip I had scheduled for next week and comped me tickets for my disabled daughter and myself for tomorrow. I’m shocked and so grateful Thank you so much for the kindness you showed my family during this insanely difficult time.
I give them 5 stars!
by Mom's acc apple on 2017/08/07 23:41
My husband and I have switched from Virgin to Mint since they started service from Fort Lauderdale to Los Angeles in March. It keeps getting better and better. After my first flight, I sent and answer from a JetBlue survey they emailed me. I spelled out a few things I thought it was missing... socks, priority boarding before all guests, internet... To my surprise, they have implemented them all! I was stunned when I opened my little bag to find socks!!! JetBlue, you are awesome, thanks for listening. Thanks for keeping the minty lip balm too!
Wow
by maria sullivan on 2017/09/13 15:31
I live in Florida MiamiBeach I happened to be visiting family ,, I stayed longer because it made no since to hurry home with a horrible hurricane coming,,,you guys helped change my flight did not ask for more money ,, iam truly happy I've fly and only like to fly you guys since day one ,, you are truly a special business,,,while other airlines we're trying to rip off people you actually help us ,, there are no words ,, now you are feeding my people in ft Lauderdale,,, no words can express my thanks to u ❤️❤️❤️❤️❤️👌
Issues
by kyle96k on 2018/06/11 15:57
Usually this app is great and I never have a issue. I fly very often and always use JetBlue.. but this time the app will not let me do anything at all. I try checking into my flight and it’s saying there’s a issue, I can’t login or make a account because it says there’s a error or something. This is not good, my flight is tomorrow and I always use this app to be prepared and ready because it’s so much easier then going to the counter at the airport.. please fix this!!
Problem with Latest Update
by JEB1973 on 2018/02/09 19:55
In the latest version (4.1.1), once you checked in for the outbound portion of a reservation, the “My Trips” section doesn’t seem to provide a way to look up the return portion of the reservation (like if you want to tell someone you’re visiting what time you’ll be leaving). Seems like a bad functionality to lose, since now I have to go back and find my original reservation info, either on the JetBlue web site or in my email.
Buggy alerts
by Pleeboid on 2018/08/06 11:18
I have experienced several false alerts coming from this app that have caused minor confusion at a minimum, and at times full on panic. The latest false alert informed me that my flight’s departure time had been moved up by 1 hour and 40 minutes. I live 35 minutes from the airport so I rushed out of the house and drove as fast as I could through the rain, only to run into the airport at what I thought was 5 minutes late for my new departure time. While I was waiting in TSA, panicking that I had missed my flight, I was informed by a fellow passenger that the alert was bogus, and that the flight was scheduled to leave at its normal time. The JetBlue staff could not explain what had happened. Not only was this frustrating, it was dangerous. I foolishly took chances try to get to the airport that were unnecessary. All other functions in the app seem to work fine, if not a bit clunky. Until JetBlue fixes whatever is wrong with their alerting I would not trust anything this app tells you.
Great Customer Service
by HipHoppa17 on 2017/10/25 13:01
I called a few weeks ago in regards to a $15 voucher I received from JetBlue. After speaking with the agent I was informed that it can only be used towards flights and no inflight service. Bummer. However, the agent then said well “let me see if I can get you some good seats”. She gave me great seats all because of a voucher I couldn’t use. Honestly I wasn’t upset about it, I figured that was the case but thought I’d ask. The agent was friendly and joking around with me! I love JetBlue!!
App instantly crashes
by Danicalif4nia on 2017/09/28 14:47
Edit: rating changed with recent update, my previous comments are no longer valid as most recent update has remedied the problems I was experiencing. Using new iOS11 and app is completely useless. Once opened, it immediately crashes. I’ve uninstalled and reinstalled, logged in and again, immediate crash. I’m unable to do mobile check in or obtain my mobile boarding pass, such a hassle to not be able to use mobile boarding pass in the airport.
JETBLUE
by hellopeopme on 2019/01/09 17:13
I have flown with you for many years in a row and you never fail to amaze me your planes are wicked clean your always courteous and when I need something I can always count on the wonderful flight attendants I will forever be a customer to your airlines I always enjoyed the flights like going to California your airplanes are great my favorite thing about you folks is I never have to be afraid to ask for anything. So with that said many thanks to all
Great app for the Jet Blue flyers
by Rashed Abdullah Anu on 2018/11/10 20:36
It’s an useful app for Jet blue flyers. With online check in to Apple wallet support, to scheduling flight and current status, gate and terminal number and most important things is the rewards system, everything is just awesome. I like the features most that shows the airport map. As a new flyer to a totally new airport it’s so much helpful to have a primary idea. You can even select drop and pickup service using Lyft with this app. Highly recommended 👍
Every time I try to update "my trips" it crashes
by Wolfeundead on 2017/09/27 16:04
This is majorly inconvenient and needs to be fixed. After I attempt to update "my trips" it crashes and doesn't even open until I delete the app and re download it. Please fix (Update signing in first and going "my trips" is what triggers the crash. Strangely if you go to my trips first then sign in then it won't crash. This is still an issue that needs to be fixed.)
Excellent Customer Service!
by Millie-O on 2019/01/21 04:08
Long story short, my flight got canceled and was stuck (for what I thought) another 2 days. Consulted JetBlue via live chat and by the grace of god was able to find a flight only 1 day later...with complimentary upgraded seats...which was still enough time to make it back to work. For my first time ever flying JetBlue they’ve set the bar HIGH when it comes to customer service. Found my new “go to” airline
Not great
by SmilingCupid on 2018/06/10 11:49
Of course I like the convenience of checking in, but buying seats was odd. I tried on different occasions to buy seats for the second leg of my trip, but it wouldn’t let me. The system seemed to treat the second leg as if it were not separate from the first flight, I don’t know. Anyway, I had to wait until check in and as I’d expected most of the good options were gone. I’m glad I was able to do it, but why couldn’t I do it before check in? Of course I should have done it when I purchased the tickets, but I was on the fence at the time. I can’t understand why it had to be so difficult.
Seat selection?
by Johnw7486 on 2017/09/30 12:41
1) Why can’t i check seat assignments, and change if available? I can do it online. Paying for extra leg room (what used to be ordinary economy space), and my party is stuck in center seats in different rows, i want to keep checking if other seats become available. I should be able to do in the app and not boot my computer. 2) i can print from my phone to my printer. Why am i not given the ability to both print my boarding pass and save to my apple wallet? I have to go to my computer for such a mundane action.
Great Airline
by jeanneosterndorf on 2018/07/15 02:03
I have been flying this year more than I usually do. So I have used Spirt Airline and I would never use them again. JetBlue has 6 less seats than Spirt. The flight attendants were so happy and it made me feel like they love there job and always wanted to help me in anyway. It is the first airline that I look for when me or my family has to fly. Please keep up the wonderful service that you provide. Sincerely, Jeanne Osterndorf
Doesn’t refresh or notify
by michellek916 on 2018/04/10 12:28
I thought I checked my flight status but really the app just wasn’t refreshing. It’s not obvious that you need to pull down to refresh, since it looked like the app was thinking. As a result, I got to the airport way too early given the massive delay. Also, even when you do explicitly refresh, it takes forever to update. I have notifications enabled so it’s ridiculous that I even had to check manually in the first place. I finally received a notification two hours later, but by that time, the information was stale (flight time had been revised further). This is too bad because there have been times when the AA app saved me when my flight got cancelled. Since I had the app, I was one of the first to rebook. Those precious minutes can be the difference between getting home the same day versus waiting a day. PS - couldn’t find a place to submit feedback privately in the app so I have to shame you publicly. Maybe you should add a feedback feature
Committed Customer
by Car0530 on 2017/10/06 14:04
I am delighted with JET BLUE service. I am committed with loyalty to Jet Blue company because: 1-they have always help me with fly arrangements to accommodate my family needs. 2-they have the compasión and sensitivity during times of distress such as hurricane Irma and Maria. 3-they launches their Humanitarian flights and we’re doing anything in their power to assist the island and their employees. I will never forget how they have behave “like real family” and that is rewarded with loyalty. Thank you Jet Blue!
Emergency 🚨
by Snu snuuu on 2017/09/05 09:35
I was at New York for the electric holiday festival and a hurracaine was heading to Puerto Rico the same day I have to go back to the island. I call to the costumer service area and explain the situation to a representative and she helps me to change my flight so easy and fast! That's efficiency and an example of excellent costumer service, I will definitely travel again with this airline. Now I am to my way to my beautiful island 🌴 to take care of the ones I love ❤️. Thank u jetblue!
❤️JetBlue!
by Soggy Dollar on 2018/06/14 12:25
The ground crews and flight crews are so great! I usually can get what I need online. I have a flight tomorrow, just checked in...seamless. A little problem with booking another flight next week...I think the poor website was tired and was having trouble with arrival in one city and departing from another over 100 miles away. I’ll resolve today, if not talk to the great ground crew at PBI at 5AM...everyone is on top of their game that early😎😎✈️
Love JetBlue - APP is cumbersome
by flyreview on 2018/06/24 23:46
This rating is for the APP- the airline and service get 5 stars. But I find app design cumbersome to use. Some times you scroll down and check a box other times you have to look up top to move forward. Would like it if you made moving around the APP consistent. This is not a super big deal but the whole purpose of using an app is to be able to get though the process quicker and if you searching the APP trying to figure out how to maneuver around that will slow you down.
The iOS app is almost as buggy as the website
by rinarama on 2017/12/12 12:04
This app doesn’t even open (“...try again in a few minutes...”) 90% of the time. And freezes another 5%, and closes out another 3%. It’s infuriating when you are traveling. Seriously, hire more devs to have a working app, this is embarrassing for such a large company and one that is otherwise known for putting customers first.
Difficult times made better
by Vieques bound on 2017/10/08 14:46
I have been trying to get to PR for about a week. I have a home in Vieques PR and want to help my neighbors, check my home etc. it had been difficult with cancellations and rebooking several times. But throughout the agents have been kind, helpful and understanding. I appreciate their assistance and patience. They have made the frustrating situation less stressful. Thanks to all of them! Scott Farrow
Love JetBlue
by LTLMolly on 2018/09/19 10:28
I travel to Orlando frequently and I usually take the earliest flight out of Boston. It’s great, rarely late. I spend the extra money for extra space seats because it affords you the opportunity to board first. I have a pet so it’s more convenient. I have taken other carriers to Florida and had my itinerary changed from 4 hours to 13 hours. Not with JetBlue. They respond quickly to special requests. Great company! LTLmolly
Still buggy
by Jps241 on 2018/03/03 16:51
This app used to be mint about 6 months or so ago. Since they did the overhaul, it is buggy. You often can’t see return trip until you complete outbound leg. That means you can’t do check-in or modify your seats, etc. I’ve have several trips booked. Some work, some don’t. From a PC on the web there are no issues. If they EVER fix this annoying app, I’d give it 5 stars.
Doesn’t work with iOS 11.1
by Jortiz on 2017/09/27 18:41
*UPDATE* I was able to use it after deleting and reinstalling it, and then disable notifications and location services. After installing iOS 11.1 update on my iPhone 5s the Jetblue crashes. I tried uninstalling, rebooting, and reinstalling but it still doesn’t work. The Jetblue app needs an update for iOS 11.1 compatibility ASAP. I have a flight tomorrow and I really need this app.
Boarding pass problems with iPhone 8
by Bdan629 on 2017/09/27 02:00
UPDATE: version 3.2.2 intended to fix the boarding pass problem causes the app to instantly crash on load when I am signed in rendering the app completely useless. Can’t access anything anymore. If I disable the location services and notifications the app stops crashing. Can we please get this fixed? Can’t get boarding passes with the new iPhone 8 plus. Get the blue spinning circle and the boarding passes never show. Husband is able to get his with an iPhone 7 without any issue. Tried deleting and reinstalling the app but the problem persists. Please fix this issue ASAP!
Add to Calendar has Wrong Flight Time
by Genericus on 2018/03/09 14:44
I noticed when tapping ‘add to calendar’ that it was displaying the wrong flight time for one of my upcoming flights. It is showing the flight leaving an hour later than scheduled. There are no time zone issues, so not sure what the issue is. Otherwise love this app but obviously can lead to problems for those not paying attention.
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All Versions
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