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App name
JetBlue - Book & manage trips
Description
Take JetBlue everywhere you go! Download our award-winning app to book, manage and check in for your trips, access boarding passes and more. Day of travel – Your day of travel is a breeze with key information right on the home screen. Manage trips – Update your seat selection, add extras or make changes to your itinerary with just a few taps. Boarding pass – Check in and get to your gate quickly without the hassle of printing a boarding pass – one less thing to carry on! My trips – Add your upcoming and past itineraries to access everything you need to know. Book flights – Search and book your next trip with ease. Chat with us – Connect with a JetBlue crewmember quickly through live chat and get your questions answered. Airport pickup – Rent a car with Avis/Budget or schedule a shuttle. Inflight experience – View all our snacks, drinks and entertainment options. City guides – Learn about hot spots by tapping on city names in My trips. My TrueBlue – Enroll or sign in to TrueBlue to keep track of your TrueBlue points, view your Travel Bank balance (if you have one), request points for past trips and enjoy a more personalized experience. & More – Access our flight tracker, travel tools, airport maps and other content.
Great airline
by Popillo1975 on 2021/01/22 04:38
Love every time I get to fly JetBlue. It’s like first class but not paying first class pricing. Can’t wait to book my next flight
Only airline I will fly
by acc442 on 2021/01/21 12:44
Easy to navigate Makes my experience better
Great service
by Kahuna1111 on 2021/01/21 12:35
Nice employees clean terminal have always bin treated like a king
Wow this app is a disaster
by meep meep. on 2021/01/21 03:23
Lagging, freezing, crashing. Have no idea how it’s rated 4.9. Love jet blue won’t fly anything else.
Review
by $$ppg on 2021/01/20 20:57
Great service can’t wait to fly again
Always errors
by @izzy_B22 on 2021/01/19 18:11
I’ve had the app for roughly a month now and if you’re looking to change or manage your flight through the app like they advertise on their calls and website, don’t plan on it functioning as well as it should. You can only see your flight that’s booked, but if you’d like to weigh options like changing dates an error message always appears. Go online to make any changes or adjustments and you’re better off. The only perk of having the app is to access your boarding pass faster.
Jetblue is great but one thing to improve
by Himanshu.r.n.p on 2021/01/15 16:22
To support Covid related efforts, it would be nice if we can checkin online & have no contact. Checkin asks for destination without offering/considering that the Jetblue destination could be just a connecting stopover of few mins. Please add that option.I know it is not new & your agents at counter have that ability but trying to avoid any contact. On last two flights, the automated system at airport did not work despite Jetblue agent trying to help everyone.
Best Airline
by vivlatina on 2021/01/14 13:06
Always flight with JB Best experiences ever. ✈️💙 NO other airlines can’t exceed the expectations.
Not as easy to use for a technology challenged person
by Amygrace06 on 2021/01/13 15:29
I had trouble locating my flight info as I was never sent a confirmation I could find on my email so I had no confirmation #. And I could not located my true blue #. Entering a SS# to find things would be nice.
Idioma
by bwievs on 2021/01/12 14:26
Español no lo tienen
Mis viajes
by carloscokoma on 2021/01/12 02:27
En el tiempo que tengo usando los servicios de jet blue, he tenido muchas más buenas experiencias que la pocas negativas por eso recomiendo esta aerolínea
Too many glitches
by Jal2789 on 2021/01/09 21:28
App works when it wants too!! Annoying..
Smooth flying
by Honetbun148 on 2021/01/09 20:00
It was easy booking our trip. Use the app. So effortless
Fenomenal 👌🏽
by Nanilove21 on 2021/01/08 03:40
Very efficient app. Love it! Makes it easier for me to travel.
Always fast and convenient
by nozierozie on 2021/01/08 01:53
Jet Blue has been my preferred method of traveling. The app is so user friendly that I’ve never had a problem. The staff is great and very helpful to an older travelers who need assistance. I recommend Jet Blue to everyone!!
La mejor
by TiigerRD on 2021/01/07 23:17
Super buena!!💪🏼
The best
by Ricardoeldunde on 2021/01/07 11:51
#1
Keith James
by SINGLEMANKEITH on 2021/01/07 00:39
I love your ! JetBlue forever ✈️✈️
Chris Carr
by ctc06824 on 2021/01/05 17:33
It’s what you want. Easy to navigate, informative and can save you time and money
Dr Rob loves Jetblue
by Dr R.L. on 2021/01/05 14:49
Jetblue is by far the best airline and their app is great but I always have issues using my Barcley Jetblue card( I hate Barclay, the worse credit card company ever) . I hope Jetblue continues its leather seats! The app is intuitive and works great !
Apptraordinaire
by Heurt! on 2021/01/04 10:46
As a non revenue passenger, this app gives you the most accurate information about your status. Love this app!
Southbound Woman
by pilatesme on 2021/01/04 02:56
I have left United Airlines after many years of traveling monthly with them! I find the crew and planes are much nicer to fly on at JetBlue! You guys really seem to have a grip on the times and make people feel welcome and safe! Thanks JetBlue!
Simple check-in
by AnimeLover21201 on 2021/01/04 02:03
It was so easy and quick , love this app .
Nice
by madaboutmimi80 on 2021/01/03 08:43
Very nice plain, and customer service
Needs fixing
by Amama25 on 2021/01/01 17:19
Whatever the last update was messed up the app. It now crashes every 30 seconds. Can’t check in or pull up my trips without having to try 10 times.
In Love With Jet Blue!!!
by Elguardia Gflow on 2020/12/31 15:48
I love Jet Blue!!!!!
Excellences
by Guythemberg on 2020/12/31 14:25
Easy to navigate and great Apps 👌👌👏
Complete
by Nunzberg on 2020/12/29 23:23
This is the most complete, user friendly website i use
I love everything JetBlue
by Antonataj on 2020/12/29 17:41
Especially
Fast and Slick! Great new updates!! Love the Flight Tracker
by Catch The Germ on 2020/12/29 01:31
JetBlue has such an easy app. It makes traveling so easy with alerts for checking in.
Easy yo use
by alexsantos1973 on 2020/12/28 17:07
Nice app
The best airline
by julieanee26 on 2020/12/28 13:01
I love Jet Blue. Always have. It’s the best airline out there and they’re customer service is unmatched.
Jet Blue App
by garybark on 2020/12/28 00:31
The App obviously makes it so much easier to check in and it’s always updated with the latest information pertaining g to your flight.
JetBlue Review
by METAL MANIA \m/ $$$$$ on 2020/12/27 23:02
Great easy platform to use
TRAVEL
by Nichee80 on 2020/12/27 20:33
Loving traveling with JetBlue! Makes my vacations extra special and convenient
The best!!!
by b valero on 2020/12/27 16:31
The best airline in the world I love traveling with jet blue Excellent service!!!!
Change of equipment notification to mosaic
by OGmosiac on 2020/12/26 18:42
It would be helpful when equipment change to a mint seating plan if mosaic customers who seating effected should be given a curtesy call to reseat especially when a party of several people on traveling together
Constant crash
by ReallyFurious!! on 2020/12/26 18:13
The server constantly fails and I spend time booking flights multiple times. Better off using computer to book. App works best for boarding passes.
Great app!
by josh romeo on 2020/12/25 16:40
It’s very easy to use!
Miss flight
by wedtz constant on 2020/12/24 12:18
Bad assistant with attitude
Love it
by Kevinnpeguero on 2020/12/24 01:47
Easy to navigate
Great customer service
by arieadnee on 2020/12/24 01:34
Great airline I love it the reps are awesome
Revue
by maryannsantopadre on 2020/12/23 03:05
Jet blue is the best airline
Great airline.
by Wright! on 2020/12/22 12:59
My son flew by himself for the first time yesterday and they went above and beyond to take care of him and make him feel comfortable he tells me he only wants to fly JetBlue from now on
Continually crashes
by AFSeiter on 2020/12/21 13:22
App keeps crashing over and over
Easiest way to travel!
by dbasta87 on 2020/12/20 22:56
I love this app makes my life so much easier! Even if there is a delay I get a message and the most up to date info! Only flaw I would say is sometimes I can find better pricing on the JetBlue website ...which is weird must be a glitch
LOVE JET BLUE
by Worcesterite Traveler on 2020/12/20 18:04
Couldn’t ask for a better website, a more cooperative customer service line, amenities, and most especially, attitude toward customers. During these most difficult times, many airlines could learn from Jet Blue.
Thanks!!
by keniame1985 on 2020/12/20 13:59
During the the time I use this airlines I never have any issues, thank you for your services. I love jet blue.
Absolutely Pathetic
by Kidlover69111 on 2020/12/18 23:22
App is broken. I have a Trueblue number but can’t connect it to my flight, can’t load boarding passes, and the flight I just booked apparently doesn’t exist. As far as I’m concerned, this app doesn’t actually do anything.
the easiest way to love to travel
by brooklyngalatasaray on 2020/12/18 22:53
when it comes to buying airplane tickets, i almost cancelled all my trips until this app. it’s the easiest app, takes all the travel stress and just leaves you with one question: what should i read on airplane?
Viajar seguro...
by Nelrivera on 2020/12/18 20:00
La mejor en tiempos de COVID19
Me encanta
by esmeralda18@ on 2020/12/17 23:44
Muy buena aplicación, excelente
Easy Peasy
by RMB18 on 2020/12/16 14:17
Very easy to use. Self explanatory. Updates are great.
New update
by jetblue girl on 2020/12/16 03:12
App keeps closing immediately with new updat
Great app
by capital 2 on 2020/12/14 23:25
I love this app and use it all the time. Right now at airport and they say 15 min but the app shows a hour delay. Guess who is more accurate? Yup , this app
Always a pleasure flying with Blue
by Jjohnno150 on 2020/12/14 22:38
I love flying with JetBlue. Great service, cheap air fare and smooth flying.
Good service, reasonable prices.
by Titoreaper on 2020/12/14 21:50
I’ve been happy with the service.
Great App
by Mr Kritique on 2020/12/13 16:49
I love the convenience of using this app. Everything is updated real time and you can do pretty much everything on the app from purchasing tickets, check-in, pay for bags etc.
Unbeatable
by Spoogy@876 on 2020/12/12 15:26
Best app and airline.
Best Airline Experience Hands Down!
by PrattProsperity on 2020/12/12 14:30
Our entire family has been traveling internationally and domestically on JetBlue Airlines for more than two decades. We love the service, spaciousness and overall flight experience. We prefer not to fly with any other airline. We also have taken JetBlue vacations which did not disappoint! Thank you!!!
I love this app
by Chantette on 2020/12/10 02:26
I love the JetBlue app, it’s convenient and easy to navigate. I get all my information right there, when I need it.
Update the app
by Mr Clerveau on 2020/12/09 11:49
Jetblue app needs update according to the latest iOS you should create a widget now like all apps do.
Slow
by konbit distributions on 2020/12/09 01:01
Slow and lagging
Easy to use
by ClaireYR on 2020/12/08 14:05
The app is fairly intuitive and easy to use.
Love jetblue
by juana 0928 on 2020/12/06 19:28
Amo el servicio soy una clienta fiel de jetblue un servicio 5 estrellas 🥰
Excellent service
by hcimz on 2020/12/06 15:38
I had to call to clarify flights. Very friendly took his time and always able to help
Safe
by Samuelsajoma on 2020/12/05 17:03
Mi seguridad al viajar
No bag tracking, really need that
by montauk happy on 2020/12/04 20:32
See above
Garbage like always
by Robert G730 on 2020/12/03 17:14
App keeps crashing just like everything this airline tries to do.
Great app!
by Person1555 on 2020/12/03 16:11
Great app! Very user friendly. Easy to use. Easy to book flights and checkin process is easy on the app. I like that you can save your boarding pass to Apple Wallet. I also like the customer service chat feature.
Not full screen on iPad Air 4
by SpartanFit on 2020/12/01 19:31
The app doesn’t take up the whole screen on the newest iPad Air 4. Other than that, it works great.
Love my JetBlue
by Riocamu on 2020/11/30 21:33
It will s always a Pleasure to travel with you. All employees are very courteous. I travel American on 10/20/20 and they did not have social distancing. Thank you for being so supportive in this trying times. Will always choose JetBlue over any other airlines.
Excellent app
by Jericodiaz19821 on 2020/11/30 10:22
Easy to use and many options...fully recommended
Gracias son los mejores
by WallyCyn on 2020/11/29 20:34
Gracias
Best Airline
by MB.REG on 2020/11/29 16:38
Jet Blue is above all.
Good airline
by daldu0187 on 2020/11/28 06:04
The only airline that I like 🙌🏼✈️
Airline
by lily 202020 on 2020/11/28 04:48
My favorite airline
Terrible app performance
by Andtant on 2020/11/26 04:23
The app is slow. Freezes.
Love you
by Dr. tavarez on 2020/11/25 23:25
the masters is the best airline always me They consent and I travel comfortably, each trip is an experience because they always accommodate customers
Best Airline
by tuchicawow on 2020/11/25 20:26
Best airline, wouldn’t change it for the world. Myself and my family always flies Jet Blue
Review of JetBlue App
by DONT DL!! on 2020/11/25 18:33
Perfect App no issues at all however only problem is the online chat which unfortunately is no longer available, that needs to be fixed big time other then that it’s perfect!
EasyTo use
by Daniellenovember on 2020/11/22 19:44
Can't go wrong easy to use fast and efficient
Somewhat Confusing.
by Joy N. on 2020/11/22 18:17
The JetBlue app is okay but I am elderly and it was confusing! The United app was a lot easier to navigate!
Thank you Jetblue 🙏🏻
by la_bebas on 2020/11/19 15:47
We love it
JetBlue
by yeli1725 on 2020/11/17 03:34
Best airline ever
App is pretty good
by Mashanah on 2020/11/16 03:00
Jet blue app is pretty good but I have trouble on the JetBlue website itself quite often. It needs to be looked at by their IT personnel.
Much Improved’
by Shanmargal on 2020/11/15 12:26
Great upgrades to the app... now see travel bank and points balance on the home page... much easier to change/cancel trip as well... nice work!
Bad 403 error once cancel ticker
by santiya15 on 2020/11/13 00:54
I cancel second time my flight , and app is frozen and then i get error like 403 https bad request. And transaction still succeeded. Fox your services
Could be much better
by Agustin83229 on 2020/11/12 17:39
Needs to be quicker when loading flights etc
Crazy for create password !
by HENRYHLENY29 on 2020/11/11 17:33
Crazy system for creating password. Very horrible
amazing app
by Mz mealy fab on 2020/11/10 14:25
everything is at your convenience love this app!!
Spirit or JetBlue
by Cecily Tanese on 2020/11/10 10:28
Most recent JetBlue exp, I purchase a one way ticket to DR for me and my sis and upon boarding the connecting flight was told to get in line to speak to gate agent, once it reached our turn Was told we couldn’t board because we needed a return flight and was told we didn’t have time to purchase one because they were getting ready to shut the door. As I frantically tried to purchase a ticket on the handy JetBlue app they began counting down 1 min, 30 seconds, 15 seconds Then sorry too late. You will have to come back tomorrow there are no more flights going out today and because you bought a basic ticket we can’t try any other connecting flights. I was appalled, instead of having us wait in line to speak to gate agent she could have just told us so we could have had ticket purchased by the time we got to the front of line. We could have been told in Cleve when we arrived at airport to board the first flight. And the 3 min it would have set the flight back for me to complete the purchase could have been made up in the air, instead we had to get a hotel in FLL and missed our appt for that afternoon. Felt like something I would have experienced with Spirit and I quit riding Spirit because of the horror stories.
Service
by Ceo Blackdream on 2020/11/10 09:30
I love JetBlue
Todo excelente!
by maxgonxez on 2020/11/09 16:41
Muy completa app
JetBlue App
by slimliz7 on 2020/11/09 13:58
The JetBlue app is very easy to use too.
Jet Blue
by Drewgotts on 2020/11/08 17:04
Always fly JB, always very professional & attentive people at JB. Never a bad experience even with the COVID! The only way to fly! Thanks for making travel a pleasure!
Good app! Great Airline
by JerryMaday on 2020/11/08 01:17
Excellent service great functionality
Trash
by BronxJumpMan23 on 2020/11/07 12:53
App Is garage, won’t let me check in tells me to see agent at desk to find my flight was canceled app don’t tell me it was still showing my flight is active and no messages. Lost almost 100$ on airport parking lot and 300$ on Car rental at my destination. It’s a rap for jetblue never ever using or flying with them again.
Amazing
by Jackiceci on 2020/11/05 14:27
Easy and fast!!!
Can’t get boarding pass
by Angry crash bird on 2019/04/03 15:40
This latest update is broken. I can see my trips and check in, but can’t get an electronic boarding pass. I get the message “Bummer. There was an error creating your mobile boarding pass. Please try again later.” I have flown 3 JetBlue flights in the past 2 weeks since the app update and I get this error every time, no matter how many times or how much “later” I try. I have deleted and reinstalled the app several times, logged out and back in again, and even updated the iOS to 12.2 (and deleted/reinstalled and logged out/in the app again after). THIS NEEDS TO BE FIXED! There are a lot of other features JetBlue really should add to be competitive with other airlines that other reviewers have noted, and I agree. But at the very least you need to have reliable access to mobile boarding pass, this is an expectation of any traveler today to bypass checkin or kiosks.
Spirit or JetBlue
by Cecily Tanese on 2020/11/10 10:28
Most recent JetBlue exp, I purchase a one way ticket to DR for me and my sis and upon boarding the connecting flight was told to get in line to speak to gate agent, once it reached our turn Was told we couldn’t board because we needed a return flight and was told we didn’t have time to purchase one because they were getting ready to shut the door. As I frantically tried to purchase a ticket on the handy JetBlue app they began counting down 1 min, 30 seconds, 15 seconds Then sorry too late. You will have to come back tomorrow there are no more flights going out today and because you bought a basic ticket we can’t try any other connecting flights. I was appalled, instead of having us wait in line to speak to gate agent she could have just told us so we could have had ticket purchased by the time we got to the front of line. We could have been told in Cleve when we arrived at airport to board the first flight. And the 3 min it would have set the flight back for me to complete the purchase could have been made up in the air, instead we had to get a hotel in FLL and missed our appt for that afternoon. Felt like something I would have experienced with Spirit and I quit riding Spirit because of the horror stories.
Seat assignments
by Nicknamer19 on 2019/06/15 20:15
My wife and myself planned a trip for our honeymoon and they didn’t assign us seats together even though we bought tickets together. Don’t understand how that makes sense especially with her being terrified of plans and needs me to sit next to her. I didn’t get any help from anyone that I chatted with online or on the phone and for this very reason never have flown with JetBlue and honestly never will after this trip! Please be aware of this trap and if you have kids don’t expect them to sit with you when you buy your tickets unless you pay the 50 dollars per person to change them. Absolutely ridiculous and the main reason why I fly with southwest and not JetBlue! Be aware of this scam and know that they don’t care if it’s your honeymoon, birthday, or funeral as long as they scam you and get their money’s worth. Then they tried to badmouth Expedia and such saying don’t do it with them just do it through us. Sorry to say but the trip with Expedia was perfect and the only problem was the flights with this flaky company. Just lost another 4 customers and more because I will be letting the world know of how difficult and complicated it was working with this airline. I will be making a post telling friends and family to never fly with this company for this very reason! Absolutely ridiculous without any help from you guys!
Customer service isn’t their strong suit
by rp14075 on 2019/05/31 02:21
I purchased a flight through Priceline. Apparently Priceline combined my first name and middle name Into one data field. As a result I could not sign in for the flight. I called JetBlue, and after a 10 minute hold time I was told this is a known issue, that it happens frequently. I had to manually type in incorrect information, in order for the system to acknowledge my reservation. As I was then walking through the check in procedure, the JetBlue agent apparently felt that she had given enough Assistance. So she abruptly ended the call before I finished asking questions. I was midway through the sign-on process, and there was no way to return and correct a prior entry. So I had to finish the entire process, logout and then log back in and go back through it again step-by-step. Every bit of this process has been cumbersome, slow and full of errors. If this is a known issue, why haven’t they fixed it? Why should I wait for on hold for 10 minutes, and then have the agent need to end the call rapidly? Checking in for a flight is something every single passenger needs to do… How can you possibly design such a process without giving users the ability to go back one prior step and make a correction?
Can’t get past the sign in screen
by KjTWilliams on 2019/05/11 04:54
I just downloaded this app today and haven’t been able to get past the sign in screen. I tried going through the google browser with the exact same sign in method (touch id) and it’s working just fine. People down load apps for convenience, things available at your finger tips to make check in, boarding passes and all things travel move along smoother. Which would make this app perfect, if only it worked. I see there were just bug fixes performed with a new update yesterday so maybe I’ll delete and download at a later date. Not a good look though also because this was my first experiencing Jet Blue at all per my fiancé’s flying experience with them. He spoke so highly and although my only complaint thus far is the performance of the Jet Blue app...We’re off to a rocky start!! Update: Months later after deleting and downloading over again, the app is now shutting down immediately after opening up! Not sure what the problem is but I’m booked through them for my wedding and it’s disappointing that for such a special trip we won’t have the app at our disposable! Not impossible just an unnecessary inconvenience.
Crashes and times out
by Suomynona54321 on 2019/06/10 16:40
I tried to book a ticket through the app but finally gave up and booked on the website. The app kept timing out when searching for flights so it took me a while to find a flight. When I finally went to pay for the ticket, the app would take a long time to refresh when I unclicked “same as billing address” to put in a different physical address. After I had put in all of my credit card information and clicked the link to pay, it just kept bringing me back to the credit card entry page. There was no error message saying that I had missed info, just a bug. When I finally got it to submit the payment after multiple tries, it went through the “verified by visa” process and said that my purchase could not be completed! I was able to book the ticket on my phone through the website with no problem.
Almost Everything You Need
by Hyokano on 2020/02/10 14:26
Maybe it’s because I bought my tickets through Travelocity but my in-app boarding pass was only available for my first flight from DCA to BOS. Had to ask my connecting Hawaiian Airlines flight to HNL to print a boarding pass for that flight, and then I didn’t have a boarding pass at all for my return flight back to DCA. Also, the info within the app was outdated by the time I was on my return flight from BOS to DCA. I had to use a third party app to figure out the most current gate for my flight, which caused me to walk back and forth between gates C19 and C26 which are on opposite corners of the Jet Blue Terminals in Boston. The app never updated the info even after the fact. It’s a great app otherwise but if I relied on it solely, I wouldn’t be able to get to where I’m going. Am I supposed to also have a Hawaiian Airlines app? I thought they had a partnership but it doesn’t seem to translate well into an ideal traveler experience. Still, this is better than the old days of having to print my boarding pass at home.
Travel nightmare
by Robin Black on 2019/04/21 01:10
Traveled from LAX to JFK and then Rochester to celebrate a very special birthday and my son’s fiancé’s bridal shower. Left hotel at 5 AM for a 7 AM flight. Was notified by Jet Blue on the ride to airport of 4 hour delay, but informed I still needed to arrive at the earlier scheduled time “just in case” they solved the issue. Ended up actually boarding 5 hours later, then towed back to gate for another hour of maintenance work. So, basically spent my entire day in the airport and missed the bridal shower! Ground staff, phone customer service, and flight crew were extremely unsympathetic or helpful. No compensation or apologizes offered. This is the third trip in one year with huge flight delays, and one cancelled flight (unrelated to weather). I’m done with flying Jet Blue. Their customer service has really gone downhill.
Extraordinary service
by Ria Harkavy on 2020/08/29 20:27
Due to the Covid-19 pandemic our travel plans were put on hold until a safer time. When my out of town grandchildren needed me to come care for them I decided to take every precaution and make the trip from Florida to Boston. After 14 days of isolating, 2 negative covid tests, registering with the state of MA, I began my journey to Boston Equipped with protective gloves, masks and sanitizer, I was delighted with the precautions that were in place through Jet Blue. The plane was completely sanitized, flight staff wore masks at all times, passengers boarded from the back of the plane to the front, they even took an extra measure by preparing sealed plastic bags for each passenger that contained a water bottle, napkin & snacks! I was overwhelmed by their kindness and genuine care for everyone’s safety and experience as they travel! My heart overflows with gratitude!
Review
by Drdean2000 on 2018/09/24 12:25
My experience with JetBlue has always been relatively good. On my flight in July from FLL-Newark we were delayed 3 hours and there was not even a “sorry” for the in convenience... I missed dinner with my family and it ruined that entire evening. The most recent flight I was on was on time etc... BUTTTTTT what is going on with all the animals being allowed without carriers on board????? Besides the 4 or 5 small lap dogs that were on the flight there was a Labrador 3 Seats in front of me- I could not believe it! I am so allergic to dogs and if this dog was sitting in the seat next to me I would have had a huge issue. Dogs , cats etc need to be in carriers if they are going to fly. He was allowed to sit on the seat and then peak over to the sit in front and back- just ridiculous.
Love JetBlue, Hate Their Website
by DJD562 on 2020/05/03 19:15
Have been trying to use the JetBlue website for the last two weeks and when it says I’m logged in and start booking a flight, it asks me to log in again, and then again after every step. When it came to applying True Blue points, it kicked me to the True Blue login which immediately states it is shut down. Then when closing everything down and reopening, the JetBlue app crashes 75% of the time after entering the booking info. This is not the first time I’ve had problems with the app. Update (this is actually laughable): Since I have been unable to book a flight using the app or the JetBlue website for well over two weeks, I decided to use their “Help” feature which opened an SMS window. When I typed in my issue that I’m unable to book a flight using points on their JetBlue and TrueBlue app or website, I received a message stating “Due to technical difficulties, SMS messaging is unavailable. Please download and use the JetBlue app to book your flight”.
Love Jet Blue app
by Dad Rad on 2018/02/09 10:53
I love their app. It is so easy to navigate and find the best fares. I get the best deals here compared to Expedia, Kayak and other apps. They never have the deals the Jet Blue app has. Of course you have to fly to a city they serve. We fly often to Washington DC from Hartford to visit my daughter. We have gotten fares as low as $34 per person. Cheaper than driving or taking the train! Of course you have to be flexible with the times they offer and the return trip is a higher fare usually but they still are pretty cheap. And also we have never had a problem with their flights from Hartford or Reagan and the planes are clean and comfortable and flight attendants and other staff are always very helpful and courteous. It’s our first choice for an Airline! Keep up the good work Jet Blue!
The nightmare of Irma
by ryanmax on 2017/10/23 14:25
During hurricane Irma I had the misfortune that I had to fly to California from Fort Lauderdale and it was quite a crazy day that day and Jet Blue took me out we got to where I was supposed to go they only problem was I paid a fortune for my fair is over thousand dollars and I called them up a couple days later explained how it happened that I was charge so much money and they refunded me all at the $99 fare they were offering me similar thing happened on American airlines my husband got a flight on that airline and they did not take off he had to go home and come back to the airport and I called them and I had to send and I had to send a letter and they refused they said they will not refund me the 900 and some dollars so you fly JetBlue if you’re smart.
Flight inaccurately indicates canceled
by TessDarwin on 2019/04/21 19:17
Since two app updates ago, a flight purchased several months ago shows canceled. I should also add the flight also indicates canceled on my laptop. Customer service says it is not. Each rep has very nicely directed the problem to my end in their “bless your heart” voice. For example, restart my phone or clear the cache on my computer. I’m not computer illiterate. I use two every day 8 to 12 hours a day. I also tried querying for the confirmation without logging in on both my laptop and cell. Very frustrating..... I’m tired of these updates that add more “features” than making your customers lives a bit easier with travel planning.
This app could be so much better
by Criveraf on 2019/06/10 20:10
There are apps from other airlines that are a breeze to use, to check prices, book flights, check status, frequent flyer status, etc. The JetBlue app is VERY slow! The UI is very confusing, not intuitive at all. You can’t really look at prices days before or after the given date without losing the info already entered or selected. It forces you to select the departure flight again. Also, font is too small! And in some places you need to open a drop down list that is not very evident to you (again, the app is not intuitive or user friendly). JetBlue say they keep improving the app, but in reality they need to overhaul the entire app if they really want us to have a good user experience. Now, I know this isn’t related to the app, but as for prices go, JetBlue has become a pretty expensive airline to fly; can’t count it as a low fare airline anymore. You look at other airlines prices like AA, Delta, United and what’s the difference??
Last 2 Flights were Horrific
by JetBlue 4 You on 2019/10/02 04:22
The last two flights on Jet Blue were the worst flights I have taken in the last 20years of flying. Don’t get me wrong, I love Jet Blue and Love Animals, especially Dogs. However, there has to be some enforcement on pet travel policy. The first flight I mentioned, I was watching a movie and the middle seat was empty and the passenger in the window seat took her dog out of the pet carrier and placed it in the middle seat and it started to paw me and lick me and I asked the person to please handle the dog and the flight attendant could have cared less after I asked what the jet blue pet policy. The second flight I mentioned there was 10-12 dogs on the flight they were all out of the carriers and that was if they even had carriers and it was like animals planet. Again, I love dogs and all animals, but on a flight Im paying for I would appreciate if folks keep their pets in the carrier as one dog ran down the isle and they were jumping all around the seats. One of these pets wasn't small. I feel like its unsafe and there is a reason jetblue has a policy to keep pets stowed and secured for everyone’s safety. When did this policy stop being enforced???
Most frustrating app ever!
by hjnsklcskvslsvlv on 2019/11/13 05:52
No matter how often I update this app, I keep running into the same extremely frustrating issues. I can’t tell you how many times I’ve either opted to fly another airline or whipped out my laptop to book my JetBlue flight using the web after failed attempts at using this incompetent app. The app takes forever. I get the “Loading” spinning circle after filling in each individual field. More often than I’d like to admit, I’ve magically gotten as far as the final page before booking only to have the field for my billing address state be uneditable! It’ll just be gray and unclickable. I literally cannot enter my billing address state and therefore cannot complete my booking. When I tell you, I’ve almost — oh wait no, I have ACTUALLY thrown my phone out of frustration with this app. I don’t know if it’s just me, but every time. I mean EVERY TIME I give this app another try it ends up biting me where it hurts. And I end up flying Delta instead.
Always A Great experience!
by wolfiewmn111 on 2018/10/11 19:48
When I fly it’s always JetBlue if they are a carrier where I’m going. It is the easiest process ever to make reservations, get to the airport & get where I am going without stress. I had my first ever horrible experience where I got held up in TSA. I hear customer service calling my name. 3xs they called me with the final call being the gates are closing. I can’t go to the gate. I missed my plane. I finally get to the gate. I explain my situation to Dominic, the JetBlue representative. He was sorry for my distress. He asks if I’d like to fly with another carrier. I said “No, JetBlue is the Best!” He gave me excellent customer service, rescheduled me for the next day’s flight & I was on my way. All JetBlue needs to do for me now is fly into New Orleans! 😜
Can’t get passed the sign up.
by Mr.Excuseme on 2019/03/22 01:46
I tried this app for the convenience factor but there is non. First thing that bothers me was ,when you try to and your personal info, they ask for your birthday and a scroll with the month day and year pops up. Cool, wrong NOT COOLl! It won’t let you change the month unless you change the year or days first. Really??? Took me a few mins to figure that out. I was ok with that, but then after I entered all of this information in and agreed to the agreement, BOOM it won’t let me sign up. It says check your connection. So I turned the WiFi off and went straight to LTE, put all of the good ol info in the right places and. DOUBLE BOOM, (sign in failed, check your connection) Fooled me once shame on you, fooled me twice shame on me, you won’t get me again! Uninstalling...
We love flying on JetBlue
by Lucky L! on 2019/12/13 00:21
We have been traveling for years on JetBlue and it’s definitely the airline of choice. We are now Mosaic members and enjoy all the perks that go with it, including free check in luggage, having our luggage come off first, the ability to change or cancel out flights, boarding next after passengers who need assistance, having a private telephone number to call to make changes to you ticket or just the ability to ask questions that are rapidly handled. But not the least of all are the personal who check you in to the flight attendants to the pilots are the most friendly and helpful of any airlines by far. We love you!! Luke and Mary Jo Pittoni
Why can’t they get this right?
by Duz26 on 2019/02/23 15:15
After the “enhancements and bug fixes” update, I tried to book a flight and pick an exit row. I get the pop up of standard safety stuff and the fact that it’s going to cost me an extra billion dollars, along w a close button and cancel button...no agree/continue button. So basically there’s no way to chose the seat I want. While we’re on the subject, when showing your seating chart, why would you have 2 close buttons and one of them complete cancel your navigation and make you start over? You’re not a discount airline anymore, get rid of the tech that makes you seem like one.
Worst app
by MrKDA on 2019/06/13 13:50
The American Airlines app is seem less when adding an upcoming trip. This app won’t let me add my flight so I can check in quickly when check in becomes available. I keep getting an error message. I tried to contact customer service via chat but it says they are experiencing a higher than normal chat volume? Seriously, that’s what chat is for! The app wants me to call them but I’m out of the country paying .15 a minute for calls. How antiquated is Jet Blue. Makes me wonder about the upkeep of their planes if they can’t keep something as simple as an app running. The fact that they’re receiving a higher than normal chat volume tells me that numerous people are figuring out that the app is garbage. Also, the 4.9 stars is garbage. Just scan through the reviews and you’ll see just as many 1 or 2 stars as 5 stars....that’s fishy. Next time, I’ll be sure not to use Jet Blue for anything.
What’s Better than Blue?!
by JRyanNYC on 2017/12/01 19:59
I can say that I haven’t flown with JetBlue in over a decade and since I stopped working for them when they stopped flights to ONT, so returning to the airline I was part of after so long had truly shown how much JetBlue has evolved in service, equipment and culture! The service has gotten better, the free extra perks are still free (minus the checked bag allowances), they evolved their A321 cabin and introduced a premium product called Mint and broke from the core cabin layout that they were known for having, and they tacked on some extra fees for priority seating, priority boarding and the premium snacks and beverages. Some of the old JetBlue is in there, just under a new shiny cabin and all still while keeping to the shades of Blue that first flew on the first flight! The App is always updated to be functional and still hip and trendy. Having all the features you do want and none of the features that clutter up an App. Any issues they’re just a tweet or phone call away and always are helpful and quick in addressing any issues or concerns!
Jet Blue Experience
by Randie47510 on 2018/09/03 11:40
We only fly JetBlue. There is only one item we disagree with- and that is the raised price for bringing a pet in a carrier under the seat. Cost to jetblue is zero- I could pay for the seat next to me cheaper than the $125 for the pet fee. Ours is an older well behaved cat. He bothers no one- he seems to enjoy his carrier and sleeps in it at home. My thought is that if a pet becomes a “known traveler” and is consistently well behaved- offer frequent flyer discounts. Fly twice, third is free or something. We will continue to always fly jetblue because we enjoy the jetblue experience- we recommend jetblue to everyone. We would just like to bring Dumbby more often.
JetBlue is Blue Chip All The Way!!
by LAJenn on 2017/08/28 06:20
JetBlue if it were possible for me to give everyone in your company a big hug I would!! You have come through for me so big with last minute travel plans at an affordable price. I am so appreciative of your services. Your flight attendants are super nice and treat everyone like the whole plane is first class. I 90% of the time I book online and it's faster and easier than ordering at Starbucks. The 10% of the time I have to speak with a representative because I have some complicated change that needs to be done same day of travel I always feel like I'm talking to one of my friend's. Jetblue I luv you!!!
Like it but hate it during high peak time
by al47373 on 2019/07/03 03:28
Seems like every year when I need it around the high peak holidays, the app lets me down. I’ll be in the middle booking, going as fast as I can go (which is pretty slow because the UI has so many drop down fields) and then finally I’m down but I’ll get an error because the price changed. Someone else booked. And I couldn’t possibly move faster because of field limitations...and now I don’t have enough points to book. It happened both this year and once or twice last year. Once someone starts booking you should hold the seat within a session before increasing the price. Then the price wouldn’t update so it kept giving an error msg. I had to contact help since I didn’t have a desktop.
Lacks frequent flier practicality
by neville burrows on 2017/12/03 12:43
I only recently started flying JetBlue consistently in the last year and while the flying experience is palatable - their mobile app is near useless. I started to write this review prior to the latest update and even after the update previously it had extremely limited functionality for a major airline. The latest update was comparable to putting lipstick on a pig. Cosmetic not functional. The biggest issue is the inability to change seats through the app, view a real-time seat map and view standby/upgrade list. To me, those are the 3 most important features of any airline app. Also it does not show TrueBlue activity only your point balance. The update seems to have improved the freezing and crashing but the app lacks frequent flier practicality of which would be expected for one of the top 4 US airlines. A ways to go.
Buggy alerts
by Pleeboid on 2018/08/06 11:18
I have experienced several false alerts coming from this app that have caused minor confusion at a minimum, and at times full on panic. The latest false alert informed me that my flight’s departure time had been moved up by 1 hour and 40 minutes. I live 35 minutes from the airport so I rushed out of the house and drove as fast as I could through the rain, only to run into the airport at what I thought was 5 minutes late for my new departure time. While I was waiting in TSA, panicking that I had missed my flight, I was informed by a fellow passenger that the alert was bogus, and that the flight was scheduled to leave at its normal time. The JetBlue staff could not explain what had happened. Not only was this frustrating, it was dangerous. I foolishly took chances try to get to the airport that were unnecessary. All other functions in the app seem to work fine, if not a bit clunky. Until JetBlue fixes whatever is wrong with their alerting I would not trust anything this app tells you.
JetBlue workers steal a phone from the bags
by MDCMA45 on 2018/09/26 23:27
My dad was traveling September 24 from Fort Lauderdale airport to Quito-Ecuador. He gave his carry on bags to the lady in the counter in Fort Lauderdale Airport Before the flight, when He remembered he has left his new iPhone 8 Plus with the box and everything inside his backpack. He went back to the lady at the counter asked for his bag if is still there to get his phone and the lady told him the bags are inside the plane already. When he got home to search for his new phone the phone wasn’t there. They gave us a phone number in Ecuador that nobody answers, and we asked for help here, and they just told us to call that number. Do you think that people that work there will be honest? and wouldn’t steal stuff inside our bag? And if they do take anything shouldn’t the company be responsible for the stolen items and pay back the customer?
SAD, SAD, SAD. Pretty upsetting.
by jims1926 on 2019/05/29 19:59
Your software is all messed up. The seat assignments I made for myself and four others over a month ago seemed to have disappeared when we checked in today. Same thing happened to my wife and I a month ago. One of our travelers checked in today and got his and two boarding passes for two others when all he did was to ask for his boarding pass alone. Pretty sickening and disturbing but, unfortunately, what is one to do the day before the flight leaves. Same thing appears to have happened on our flight home next week. SAD!
15 years and counting
by Mericrismi on 2019/10/14 04:27
I’ve been traveling with Jetblue since they open in Logan Airport, Boston, MA. having no complaints at all. Good service, quality and excellent pilots . You can choose your seats and can have a carry-on and personal without charge. Sorry that Mr. Nickname19 experience was negative. You should always asked about the seatings, luggage, etc. Don’t assume because one airline performes its way , the other airlines will do the same. Always confirm your benefits, rules , actions and everything that concerns your flight and what to expect. It’s your responsibility to make sure everything is correct.
Flights
by Red1577 on 2017/12/10 22:21
There should be more options of direct flight from FLL to SDQ. That flight being at 5:50 am is way too early!! There should be a flight at 10 am at least!! Also, it would be great if there was a flight from PBI to SDQ, there are so many Dominicans that have to drive down to FLL in order to be able to catch that flight. If someone lives in Port St. Lucie and needs to be 3 hours before their flight to the Dominican Republic ( 3am ) they would have to start driving between 1:00 am - 1:30 am so they can catch that 5:50 am flight. But PBI would be great for all of us that live in Palm Beach and St. Lucie Counties!!
Unreliable in an emergency
by Yours Truly_17 on 2019/08/04 08:11
Worst airline app. For some reason it has a lot of bugs which makes the app lag when trying to book a flight. Someone or whoever is in charge of the app NEEDS TO UPDATE IT. Then when I called for customer assistance over the phone the clerk was rude and unprofessional when trying to assist me in booking a flight I had missed because my daughter had surgery that went over it’s time. But regardless I thought the app would save me time instead it waisted it. Take a look at your product it needs some modifications immediately
Only Way to Fly
by Kaykx on 2017/09/30 04:31
JetBlue is literally the only airline I have ever flown consistently and am always satisfied with. I have even had some rough travel experiences using JetBlue and they have ALWAYS made up for any short-comings, above and beyond as well as extremely promptly including putting me up in a 4 star hotel near airport, paying for dinner and breakfast, and changing flight times and dates at no extra charge. I truly swear by JetBlue through and through and I honestly haven’t flown any other airline besides them in the past 5 years. Love em’ and their blue chips and Dunkin’ Donuts coffee. 👌🏼😍💙
Frustrating
by Monica54321 on 2018/09/20 05:53
The app can be very frustrating when you book a flight. No problem searching for flights and comparing priced based on days. But when you actually book, it gets stuck. Today it got stuck after I entered additional passengers(in the system as part of my family plan). Then I noticed that that TSA pre-check numbers were not automatically entered, although they are attached to our accounts. Great way to prevent a customer from making a purchase! I’ll have to go back and find the numbers on the TSA paperwork or make the reservation by phone, which reduces my points. The app got stuck over the summer when I was making reservations, too. Thought they would have cleaned up the app by now.
Can't finish a booking on my ipad... Bugs bugs bugs
by elcaba on 2018/07/13 03:41
Looked for a support / feedback email or form. Didnt find anything on the app itself and the app store link "app support" is useless, so i guess this is the only place I can contact jetblue developers to let them know they need to do better debugging / testing. I have the latest iPad / ios / jetblue app. Got stuck before i could select the seats. Had to go and start all over from my iphone. On the phone once I hit submit on the last step, it refreshed and the submit button was green again, as if I still had to submit it again, it didn't give me a completed confirmation, even though I did receive a confirmation email. So both apps have bugs, they need more testing.
Impossible to book through the app
by dallasapollo on 2018/07/05 18:26
I love JetBlue but it is literally impossible to book a flight through the app. There are two many amateurish bugs throughout. Like in one spot the "phone number" field (required) gets populated by a drop down list of countries, with no way to put in an actual number. In another phone number field, dashes are required but the keyboard that gets displayed doesn't have a dash button. Also, don't tap any of the "info" buttons to see the difference between the different plans - there's no Close button. The only way to close it is to shut down the entire reservation process and start over. All in all just a terrible terrible experience. I tried twice, wasted half an hour, and was never able to book my flight.
My Favorite Airline
by Omega1015 on 2018/05/30 17:39
JetBlue has always been my favorite airline.I always have comfortable seats good movies to watch and great service. This very last flight I had enough true blue miles to buy my husband’s ticket, so he flew free. Can’t get better than that. I only wish we had the same confirmation number, but I guess that’s not possible when you get a free flight. As a result of different confirmation numbers, I ended up getting TSA approved and he did not. I guess it’s a small price to pay for free flight. I will continue to be a true blue member. Jet blue is the best
The least helpful of the airline apps.
by LndsyA on 2018/12/19 20:45
I use airline apps all the time to check status, gates, electronic boarding passes. I haven’t traveled with JetBlue for a long time and was optimistic seeing their shiny new app. But sadly it is mostly just frustrating. It’s been years since I have had to use a paper boarding pass. But I have had to do that for 6/6 flights on this trip. Im already checked in, on my last legs of the rerun trip, and the app won’t let me get the electronic boarding pass. Sometimes it says I have to wait until 24 hours ahead to check in (I’m sitting at the gate!) and other times it says that electronic boarding passes are not available for this departure airport (JFK!?!). I’m so disappointed with this app.
Jet blue
by David5319 on 2019/01/17 18:12
We have been treated as if we were in first class and we were economy. It started our trip off with smiles and happy thoughts of our vacation and I was traveling with a teenager. So that tells you. How things could have gone! Then I applied for the jet blue credit card on my way here and when money started to get tight I called to see what they could do and they sent the card fed x to my hotel. I still can not believe how well I have been treated. From now on Jet Blue is the only way to travel for my family. Thank You Jet Blue!!
Absolutely Terrible
by Royal oak track on 2018/09/16 11:58
I keep trying to Check in for my connection flights in Boston and New York. my first flight from Detroit to Boston is all set got my boarding pass and everything. but I’m trying to check in for my 5am flight to New York 917 and then my 9am flight to my final Destination St. Maarten 787 to get my boarding passes & the stupid jetBlue app says “we are having trouble processing your request check your connection and try again” EVEN THOUGH MY INTERNET CONNECTION IS WORKING FAST!!!!!! jetBlue you need to be on your A Game when it comes down to situations like this. This is the last time I’m flying jetBlue. I’m never flying jetBlue Again after I return from this trip. I’ve had a bad experience with jetBlue before and it’s happening again the first time was a long delayed flight and now this
App support?!?
by Needzerostar1977 on 2017/09/27 12:52
Have been using the app for a fairly long time but since the most recent update constantly crashes on login. Also if not logged in but adding my upcoming flight confirmation number. App support link just takes you to the mobile site, and contact us links and numbers there doesn’t seem to offer app support. I've tried... reinstalling, updating ios, flushing data, along with all the usual stuff. App works until I either login or not logged in will crash after adding flight confirmation Please help me either obtain prior version or resolve issue.
True ‘True Blue’ client
by bababababarann53 on 2018/11/14 20:41
I always use True Blue to fly back and forward from NY to Florida and other places within its locations. I had to recently AA to fly from lga to Miami. I have never been so scared, uncomfortable and disrespected on a flight. I travel internationally as well and this was the worst experience. Firstly the way they board is ridiculous. Hugs pile ups in isle of plane. Didn’t carry many choices of soft drinks. Also to pay a ridiculous price for checked in bagweighing only 40lb. I could go on. But I won’t. Jet Blue I love you. You are the best of the rest.
Love JetBlue - APP is cumbersome
by flyreview on 2018/06/24 23:46
This rating is for the APP- the airline and service get 5 stars. But I find app design cumbersome to use. Some times you scroll down and check a box other times you have to look up top to move forward. Would like it if you made moving around the APP consistent. This is not a super big deal but the whole purpose of using an app is to be able to get though the process quicker and if you searching the APP trying to figure out how to maneuver around that will slow you down.
Thank You
by NancyK964 on 2018/06/24 01:31
I always receive excellent service with JetBlue. Today is no exception. My dad has been moved to hospice and we are told he will pass in the next 24 hours likely. I’ve been flying back and forth to help etc., but now my scheduled trip for next week needs to change. I spoke with Dave and he refunded the trip I had scheduled for next week and comped me tickets for my disabled daughter and myself for tomorrow. I’m shocked and so grateful Thank you so much for the kindness you showed my family during this insanely difficult time.
Great experience!!!
by Moreyy08 on 2020/09/20 20:41
This was my first experience with Jet Blue & I am pleased with the treatment received while aboard. The flight attendants were very attentive, professional & friendly. The Pilot did a great job in assuring a smooth ride & Landing! The seats we’re comfortable, I did did appreciate them blocking off any middle seats to avoid any physical contact with other passengers, I appreciate the entertainment provided along with a snack (bottled water, cookies & crackers). Overall I would recommend Jet Blue especially to any new time travelers & anyone who suffers from anxiety!
Waiting 4 hours to take off
by kmsoap on 2019/08/26 12:38
Taking a short flight from Westchester airport to Tampa spent more time sitting on the plane before takeoff then the entire flight should’ve been. After three hours and refueling twice, by law we needed to get off the plane. Proceeded to get my family something to eat after spending $75 on incidental sweet we boarded the plane. Arrive to Tampa it was entirely too late for my ride to pick me up had to pay for a taxi to the hotel another $50. JetBlue just sent me a refund for my inconvenience for $25, really?
Animal lovers
by Tico Tom on 2019/10/14 04:12
My wife had two emotional support dogs and when we flew we bought three seats and the dogs were on the floor between us.. I cannot say enough on how gracious the Jet Blue staff was through those tough times.. the conduct (attitude)of your employees usually comes from the top down... congratulations on giving your employees the feeling of being respected and part of a team to make the whole flying experience special..we fly often from Orlando to San Jose CR and were wondering when we will have flights from Orlando to Liberia CR?
I give them 5 stars!
by Mom's acc apple on 2017/08/07 23:41
My husband and I have switched from Virgin to Mint since they started service from Fort Lauderdale to Los Angeles in March. It keeps getting better and better. After my first flight, I sent and answer from a JetBlue survey they emailed me. I spelled out a few things I thought it was missing... socks, priority boarding before all guests, internet... To my surprise, they have implemented them all! I was stunned when I opened my little bag to find socks!!! JetBlue, you are awesome, thanks for listening. Thanks for keeping the minty lip balm too!
Rating Trends
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All Versions
5.0
1,067,012 total
 5
957,841
 4
85,142
 3
13,769
 2
3,295
 1
6,965
Current Version (4.20.2)
5.0
1,060,438 total
 5
953,829
 4
84,429
 3
13,457
 2
2,926
 1
5,797
Version History
More...
Keyword Volume Hits KEI Rank
traveling app
35.82
9
3
blow app
0.00
5
1
trips lite
0.00
3
trips pro
0.00
3
jet blue airlines
332
1
jet airways
367
1
jetblue airways
261
1
jetblue app
60.83
1
jet blue app
363
1
book banat
0.00
book d'oreille
0.17
berat ideal
0.00
boka truck
0.00
jags mobile
0.00
Screenshots
Search Visibility
App name
JetBlue - Book & manage trips
Description
Take JetBlue everywhere you go! Download our award-winning app to book, manage and check in for your trips, access boarding passes and more. Day of travel – Your day of travel is a breeze with key information right on the home screen. Manage trips – Update your seat selection, add extras or make changes to your itinerary with just a few taps. Boarding pass – Check in and get to your gate quickly without the hassle of printing a boarding pass – one less thing to carry on! My trips – Add your upcoming and past itineraries to access everything you need to know. Book flights – Search and book your next trip with ease. Chat with us – Connect with a JetBlue crewmember quickly through live chat and get your questions answered. Airport pickup – Rent a car with Avis/Budget or schedule a shuttle. Inflight experience – View all our snacks, drinks and entertainment options. City guides – Learn about hot spots by tapping on city names in My trips. My TrueBlue – Enroll or sign in to TrueBlue to keep track of your TrueBlue points, view your Travel Bank balance (if you have one), request points for past trips and enjoy a more personalized experience. & More – Access our flight tracker, travel tools, airport maps and other content.
Great airline
by Popillo1975 on 2021/01/22 04:38
Love every time I get to fly JetBlue. It’s like first class but not paying first class pricing. Can’t wait to book my next flight
Only airline I will fly
by acc442 on 2021/01/21 12:44
Easy to navigate Makes my experience better
Great service
by Kahuna1111 on 2021/01/21 12:35
Nice employees clean terminal have always bin treated like a king
Wow this app is a disaster
by meep meep. on 2021/01/21 03:23
Lagging, freezing, crashing. Have no idea how it’s rated 4.9. Love jet blue won’t fly anything else.
Review
by $$ppg on 2021/01/20 20:57
Great service can’t wait to fly again
Always errors
by @izzy_B22 on 2021/01/19 18:11
I’ve had the app for roughly a month now and if you’re looking to change or manage your flight through the app like they advertise on their calls and website, don’t plan on it functioning as well as it should. You can only see your flight that’s booked, but if you’d like to weigh options like changing dates an error message always appears. Go online to make any changes or adjustments and you’re better off. The only perk of having the app is to access your boarding pass faster.
Jetblue is great but one thing to improve
by Himanshu.r.n.p on 2021/01/15 16:22
To support Covid related efforts, it would be nice if we can checkin online & have no contact. Checkin asks for destination without offering/considering that the Jetblue destination could be just a connecting stopover of few mins. Please add that option.I know it is not new & your agents at counter have that ability but trying to avoid any contact. On last two flights, the automated system at airport did not work despite Jetblue agent trying to help everyone.
Best Airline
by vivlatina on 2021/01/14 13:06
Always flight with JB Best experiences ever. ✈️💙 NO other airlines can’t exceed the expectations.
Not as easy to use for a technology challenged person
by Amygrace06 on 2021/01/13 15:29
I had trouble locating my flight info as I was never sent a confirmation I could find on my email so I had no confirmation #. And I could not located my true blue #. Entering a SS# to find things would be nice.
Idioma
by bwievs on 2021/01/12 14:26
Español no lo tienen
Mis viajes
by carloscokoma on 2021/01/12 02:27
En el tiempo que tengo usando los servicios de jet blue, he tenido muchas más buenas experiencias que la pocas negativas por eso recomiendo esta aerolínea
Too many glitches
by Jal2789 on 2021/01/09 21:28
App works when it wants too!! Annoying..
Smooth flying
by Honetbun148 on 2021/01/09 20:00
It was easy booking our trip. Use the app. So effortless
Fenomenal 👌🏽
by Nanilove21 on 2021/01/08 03:40
Very efficient app. Love it! Makes it easier for me to travel.
Always fast and convenient
by nozierozie on 2021/01/08 01:53
Jet Blue has been my preferred method of traveling. The app is so user friendly that I’ve never had a problem. The staff is great and very helpful to an older travelers who need assistance. I recommend Jet Blue to everyone!!
La mejor
by TiigerRD on 2021/01/07 23:17
Super buena!!💪🏼
The best
by Ricardoeldunde on 2021/01/07 11:51
#1
Keith James
by SINGLEMANKEITH on 2021/01/07 00:39
I love your ! JetBlue forever ✈️✈️
Chris Carr
by ctc06824 on 2021/01/05 17:33
It’s what you want. Easy to navigate, informative and can save you time and money
Dr Rob loves Jetblue
by Dr R.L. on 2021/01/05 14:49
Jetblue is by far the best airline and their app is great but I always have issues using my Barcley Jetblue card( I hate Barclay, the worse credit card company ever) . I hope Jetblue continues its leather seats! The app is intuitive and works great !
Apptraordinaire
by Heurt! on 2021/01/04 10:46
As a non revenue passenger, this app gives you the most accurate information about your status. Love this app!
Southbound Woman
by pilatesme on 2021/01/04 02:56
I have left United Airlines after many years of traveling monthly with them! I find the crew and planes are much nicer to fly on at JetBlue! You guys really seem to have a grip on the times and make people feel welcome and safe! Thanks JetBlue!
Simple check-in
by AnimeLover21201 on 2021/01/04 02:03
It was so easy and quick , love this app .
Nice
by madaboutmimi80 on 2021/01/03 08:43
Very nice plain, and customer service
Needs fixing
by Amama25 on 2021/01/01 17:19
Whatever the last update was messed up the app. It now crashes every 30 seconds. Can’t check in or pull up my trips without having to try 10 times.
In Love With Jet Blue!!!
by Elguardia Gflow on 2020/12/31 15:48
I love Jet Blue!!!!!
Excellences
by Guythemberg on 2020/12/31 14:25
Easy to navigate and great Apps 👌👌👏
Complete
by Nunzberg on 2020/12/29 23:23
This is the most complete, user friendly website i use
I love everything JetBlue
by Antonataj on 2020/12/29 17:41
Especially
Fast and Slick! Great new updates!! Love the Flight Tracker
by Catch The Germ on 2020/12/29 01:31
JetBlue has such an easy app. It makes traveling so easy with alerts for checking in.
Easy yo use
by alexsantos1973 on 2020/12/28 17:07
Nice app
The best airline
by julieanee26 on 2020/12/28 13:01
I love Jet Blue. Always have. It’s the best airline out there and they’re customer service is unmatched.
Jet Blue App
by garybark on 2020/12/28 00:31
The App obviously makes it so much easier to check in and it’s always updated with the latest information pertaining g to your flight.
JetBlue Review
by METAL MANIA \m/ $$$$$ on 2020/12/27 23:02
Great easy platform to use
TRAVEL
by Nichee80 on 2020/12/27 20:33
Loving traveling with JetBlue! Makes my vacations extra special and convenient
The best!!!
by b valero on 2020/12/27 16:31
The best airline in the world I love traveling with jet blue Excellent service!!!!
Change of equipment notification to mosaic
by OGmosiac on 2020/12/26 18:42
It would be helpful when equipment change to a mint seating plan if mosaic customers who seating effected should be given a curtesy call to reseat especially when a party of several people on traveling together
Constant crash
by ReallyFurious!! on 2020/12/26 18:13
The server constantly fails and I spend time booking flights multiple times. Better off using computer to book. App works best for boarding passes.
Great app!
by josh romeo on 2020/12/25 16:40
It’s very easy to use!
Miss flight
by wedtz constant on 2020/12/24 12:18
Bad assistant with attitude
Love it
by Kevinnpeguero on 2020/12/24 01:47
Easy to navigate
Great customer service
by arieadnee on 2020/12/24 01:34
Great airline I love it the reps are awesome
Revue
by maryannsantopadre on 2020/12/23 03:05
Jet blue is the best airline
Great airline.
by Wright! on 2020/12/22 12:59
My son flew by himself for the first time yesterday and they went above and beyond to take care of him and make him feel comfortable he tells me he only wants to fly JetBlue from now on
Continually crashes
by AFSeiter on 2020/12/21 13:22
App keeps crashing over and over
Easiest way to travel!
by dbasta87 on 2020/12/20 22:56
I love this app makes my life so much easier! Even if there is a delay I get a message and the most up to date info! Only flaw I would say is sometimes I can find better pricing on the JetBlue website ...which is weird must be a glitch
LOVE JET BLUE
by Worcesterite Traveler on 2020/12/20 18:04
Couldn’t ask for a better website, a more cooperative customer service line, amenities, and most especially, attitude toward customers. During these most difficult times, many airlines could learn from Jet Blue.
Thanks!!
by keniame1985 on 2020/12/20 13:59
During the the time I use this airlines I never have any issues, thank you for your services. I love jet blue.
Absolutely Pathetic
by Kidlover69111 on 2020/12/18 23:22
App is broken. I have a Trueblue number but can’t connect it to my flight, can’t load boarding passes, and the flight I just booked apparently doesn’t exist. As far as I’m concerned, this app doesn’t actually do anything.
the easiest way to love to travel
by brooklyngalatasaray on 2020/12/18 22:53
when it comes to buying airplane tickets, i almost cancelled all my trips until this app. it’s the easiest app, takes all the travel stress and just leaves you with one question: what should i read on airplane?
Viajar seguro...
by Nelrivera on 2020/12/18 20:00
La mejor en tiempos de COVID19
Me encanta
by esmeralda18@ on 2020/12/17 23:44
Muy buena aplicación, excelente
Easy Peasy
by RMB18 on 2020/12/16 14:17
Very easy to use. Self explanatory. Updates are great.
New update
by jetblue girl on 2020/12/16 03:12
App keeps closing immediately with new updat
Great app
by capital 2 on 2020/12/14 23:25
I love this app and use it all the time. Right now at airport and they say 15 min but the app shows a hour delay. Guess who is more accurate? Yup , this app
Always a pleasure flying with Blue
by Jjohnno150 on 2020/12/14 22:38
I love flying with JetBlue. Great service, cheap air fare and smooth flying.
Good service, reasonable prices.
by Titoreaper on 2020/12/14 21:50
I’ve been happy with the service.
Great App
by Mr Kritique on 2020/12/13 16:49
I love the convenience of using this app. Everything is updated real time and you can do pretty much everything on the app from purchasing tickets, check-in, pay for bags etc.
Unbeatable
by Spoogy@876 on 2020/12/12 15:26
Best app and airline.
Best Airline Experience Hands Down!
by PrattProsperity on 2020/12/12 14:30
Our entire family has been traveling internationally and domestically on JetBlue Airlines for more than two decades. We love the service, spaciousness and overall flight experience. We prefer not to fly with any other airline. We also have taken JetBlue vacations which did not disappoint! Thank you!!!
I love this app
by Chantette on 2020/12/10 02:26
I love the JetBlue app, it’s convenient and easy to navigate. I get all my information right there, when I need it.
Update the app
by Mr Clerveau on 2020/12/09 11:49
Jetblue app needs update according to the latest iOS you should create a widget now like all apps do.
Slow
by konbit distributions on 2020/12/09 01:01
Slow and lagging
Easy to use
by ClaireYR on 2020/12/08 14:05
The app is fairly intuitive and easy to use.
Love jetblue
by juana 0928 on 2020/12/06 19:28
Amo el servicio soy una clienta fiel de jetblue un servicio 5 estrellas 🥰
Excellent service
by hcimz on 2020/12/06 15:38
I had to call to clarify flights. Very friendly took his time and always able to help
Safe
by Samuelsajoma on 2020/12/05 17:03
Mi seguridad al viajar
No bag tracking, really need that
by montauk happy on 2020/12/04 20:32
See above
Garbage like always
by Robert G730 on 2020/12/03 17:14
App keeps crashing just like everything this airline tries to do.
Great app!
by Person1555 on 2020/12/03 16:11
Great app! Very user friendly. Easy to use. Easy to book flights and checkin process is easy on the app. I like that you can save your boarding pass to Apple Wallet. I also like the customer service chat feature.
Not full screen on iPad Air 4
by SpartanFit on 2020/12/01 19:31
The app doesn’t take up the whole screen on the newest iPad Air 4. Other than that, it works great.
Love my JetBlue
by Riocamu on 2020/11/30 21:33
It will s always a Pleasure to travel with you. All employees are very courteous. I travel American on 10/20/20 and they did not have social distancing. Thank you for being so supportive in this trying times. Will always choose JetBlue over any other airlines.
Excellent app
by Jericodiaz19821 on 2020/11/30 10:22
Easy to use and many options...fully recommended
Gracias son los mejores
by WallyCyn on 2020/11/29 20:34
Gracias
Best Airline
by MB.REG on 2020/11/29 16:38
Jet Blue is above all.
Good airline
by daldu0187 on 2020/11/28 06:04
The only airline that I like 🙌🏼✈️
Airline
by lily 202020 on 2020/11/28 04:48
My favorite airline
Terrible app performance
by Andtant on 2020/11/26 04:23
The app is slow. Freezes.
Love you
by Dr. tavarez on 2020/11/25 23:25
the masters is the best airline always me They consent and I travel comfortably, each trip is an experience because they always accommodate customers
Best Airline
by tuchicawow on 2020/11/25 20:26
Best airline, wouldn’t change it for the world. Myself and my family always flies Jet Blue
Review of JetBlue App
by DONT DL!! on 2020/11/25 18:33
Perfect App no issues at all however only problem is the online chat which unfortunately is no longer available, that needs to be fixed big time other then that it’s perfect!
EasyTo use
by Daniellenovember on 2020/11/22 19:44
Can't go wrong easy to use fast and efficient
Somewhat Confusing.
by Joy N. on 2020/11/22 18:17
The JetBlue app is okay but I am elderly and it was confusing! The United app was a lot easier to navigate!
Thank you Jetblue 🙏🏻
by la_bebas on 2020/11/19 15:47
We love it
JetBlue
by yeli1725 on 2020/11/17 03:34
Best airline ever
App is pretty good
by Mashanah on 2020/11/16 03:00
Jet blue app is pretty good but I have trouble on the JetBlue website itself quite often. It needs to be looked at by their IT personnel.
Much Improved’
by Shanmargal on 2020/11/15 12:26
Great upgrades to the app... now see travel bank and points balance on the home page... much easier to change/cancel trip as well... nice work!
Bad 403 error once cancel ticker
by santiya15 on 2020/11/13 00:54
I cancel second time my flight , and app is frozen and then i get error like 403 https bad request. And transaction still succeeded. Fox your services
Could be much better
by Agustin83229 on 2020/11/12 17:39
Needs to be quicker when loading flights etc
Crazy for create password !
by HENRYHLENY29 on 2020/11/11 17:33
Crazy system for creating password. Very horrible
amazing app
by Mz mealy fab on 2020/11/10 14:25
everything is at your convenience love this app!!
Spirit or JetBlue
by Cecily Tanese on 2020/11/10 10:28
Most recent JetBlue exp, I purchase a one way ticket to DR for me and my sis and upon boarding the connecting flight was told to get in line to speak to gate agent, once it reached our turn Was told we couldn’t board because we needed a return flight and was told we didn’t have time to purchase one because they were getting ready to shut the door. As I frantically tried to purchase a ticket on the handy JetBlue app they began counting down 1 min, 30 seconds, 15 seconds Then sorry too late. You will have to come back tomorrow there are no more flights going out today and because you bought a basic ticket we can’t try any other connecting flights. I was appalled, instead of having us wait in line to speak to gate agent she could have just told us so we could have had ticket purchased by the time we got to the front of line. We could have been told in Cleve when we arrived at airport to board the first flight. And the 3 min it would have set the flight back for me to complete the purchase could have been made up in the air, instead we had to get a hotel in FLL and missed our appt for that afternoon. Felt like something I would have experienced with Spirit and I quit riding Spirit because of the horror stories.
Service
by Ceo Blackdream on 2020/11/10 09:30
I love JetBlue
Todo excelente!
by maxgonxez on 2020/11/09 16:41
Muy completa app
JetBlue App
by slimliz7 on 2020/11/09 13:58
The JetBlue app is very easy to use too.
Jet Blue
by Drewgotts on 2020/11/08 17:04
Always fly JB, always very professional & attentive people at JB. Never a bad experience even with the COVID! The only way to fly! Thanks for making travel a pleasure!
Good app! Great Airline
by JerryMaday on 2020/11/08 01:17
Excellent service great functionality
Trash
by BronxJumpMan23 on 2020/11/07 12:53
App Is garage, won’t let me check in tells me to see agent at desk to find my flight was canceled app don’t tell me it was still showing my flight is active and no messages. Lost almost 100$ on airport parking lot and 300$ on Car rental at my destination. It’s a rap for jetblue never ever using or flying with them again.
Amazing
by Jackiceci on 2020/11/05 14:27
Easy and fast!!!
Can’t get boarding pass
by Angry crash bird on 2019/04/03 15:40
This latest update is broken. I can see my trips and check in, but can’t get an electronic boarding pass. I get the message “Bummer. There was an error creating your mobile boarding pass. Please try again later.” I have flown 3 JetBlue flights in the past 2 weeks since the app update and I get this error every time, no matter how many times or how much “later” I try. I have deleted and reinstalled the app several times, logged out and back in again, and even updated the iOS to 12.2 (and deleted/reinstalled and logged out/in the app again after). THIS NEEDS TO BE FIXED! There are a lot of other features JetBlue really should add to be competitive with other airlines that other reviewers have noted, and I agree. But at the very least you need to have reliable access to mobile boarding pass, this is an expectation of any traveler today to bypass checkin or kiosks.
Spirit or JetBlue
by Cecily Tanese on 2020/11/10 10:28
Most recent JetBlue exp, I purchase a one way ticket to DR for me and my sis and upon boarding the connecting flight was told to get in line to speak to gate agent, once it reached our turn Was told we couldn’t board because we needed a return flight and was told we didn’t have time to purchase one because they were getting ready to shut the door. As I frantically tried to purchase a ticket on the handy JetBlue app they began counting down 1 min, 30 seconds, 15 seconds Then sorry too late. You will have to come back tomorrow there are no more flights going out today and because you bought a basic ticket we can’t try any other connecting flights. I was appalled, instead of having us wait in line to speak to gate agent she could have just told us so we could have had ticket purchased by the time we got to the front of line. We could have been told in Cleve when we arrived at airport to board the first flight. And the 3 min it would have set the flight back for me to complete the purchase could have been made up in the air, instead we had to get a hotel in FLL and missed our appt for that afternoon. Felt like something I would have experienced with Spirit and I quit riding Spirit because of the horror stories.
Seat assignments
by Nicknamer19 on 2019/06/15 20:15
My wife and myself planned a trip for our honeymoon and they didn’t assign us seats together even though we bought tickets together. Don’t understand how that makes sense especially with her being terrified of plans and needs me to sit next to her. I didn’t get any help from anyone that I chatted with online or on the phone and for this very reason never have flown with JetBlue and honestly never will after this trip! Please be aware of this trap and if you have kids don’t expect them to sit with you when you buy your tickets unless you pay the 50 dollars per person to change them. Absolutely ridiculous and the main reason why I fly with southwest and not JetBlue! Be aware of this scam and know that they don’t care if it’s your honeymoon, birthday, or funeral as long as they scam you and get their money’s worth. Then they tried to badmouth Expedia and such saying don’t do it with them just do it through us. Sorry to say but the trip with Expedia was perfect and the only problem was the flights with this flaky company. Just lost another 4 customers and more because I will be letting the world know of how difficult and complicated it was working with this airline. I will be making a post telling friends and family to never fly with this company for this very reason! Absolutely ridiculous without any help from you guys!
Customer service isn’t their strong suit
by rp14075 on 2019/05/31 02:21
I purchased a flight through Priceline. Apparently Priceline combined my first name and middle name Into one data field. As a result I could not sign in for the flight. I called JetBlue, and after a 10 minute hold time I was told this is a known issue, that it happens frequently. I had to manually type in incorrect information, in order for the system to acknowledge my reservation. As I was then walking through the check in procedure, the JetBlue agent apparently felt that she had given enough Assistance. So she abruptly ended the call before I finished asking questions. I was midway through the sign-on process, and there was no way to return and correct a prior entry. So I had to finish the entire process, logout and then log back in and go back through it again step-by-step. Every bit of this process has been cumbersome, slow and full of errors. If this is a known issue, why haven’t they fixed it? Why should I wait for on hold for 10 minutes, and then have the agent need to end the call rapidly? Checking in for a flight is something every single passenger needs to do… How can you possibly design such a process without giving users the ability to go back one prior step and make a correction?
Can’t get past the sign in screen
by KjTWilliams on 2019/05/11 04:54
I just downloaded this app today and haven’t been able to get past the sign in screen. I tried going through the google browser with the exact same sign in method (touch id) and it’s working just fine. People down load apps for convenience, things available at your finger tips to make check in, boarding passes and all things travel move along smoother. Which would make this app perfect, if only it worked. I see there were just bug fixes performed with a new update yesterday so maybe I’ll delete and download at a later date. Not a good look though also because this was my first experiencing Jet Blue at all per my fiancé’s flying experience with them. He spoke so highly and although my only complaint thus far is the performance of the Jet Blue app...We’re off to a rocky start!! Update: Months later after deleting and downloading over again, the app is now shutting down immediately after opening up! Not sure what the problem is but I’m booked through them for my wedding and it’s disappointing that for such a special trip we won’t have the app at our disposable! Not impossible just an unnecessary inconvenience.
Crashes and times out
by Suomynona54321 on 2019/06/10 16:40
I tried to book a ticket through the app but finally gave up and booked on the website. The app kept timing out when searching for flights so it took me a while to find a flight. When I finally went to pay for the ticket, the app would take a long time to refresh when I unclicked “same as billing address” to put in a different physical address. After I had put in all of my credit card information and clicked the link to pay, it just kept bringing me back to the credit card entry page. There was no error message saying that I had missed info, just a bug. When I finally got it to submit the payment after multiple tries, it went through the “verified by visa” process and said that my purchase could not be completed! I was able to book the ticket on my phone through the website with no problem.
Almost Everything You Need
by Hyokano on 2020/02/10 14:26
Maybe it’s because I bought my tickets through Travelocity but my in-app boarding pass was only available for my first flight from DCA to BOS. Had to ask my connecting Hawaiian Airlines flight to HNL to print a boarding pass for that flight, and then I didn’t have a boarding pass at all for my return flight back to DCA. Also, the info within the app was outdated by the time I was on my return flight from BOS to DCA. I had to use a third party app to figure out the most current gate for my flight, which caused me to walk back and forth between gates C19 and C26 which are on opposite corners of the Jet Blue Terminals in Boston. The app never updated the info even after the fact. It’s a great app otherwise but if I relied on it solely, I wouldn’t be able to get to where I’m going. Am I supposed to also have a Hawaiian Airlines app? I thought they had a partnership but it doesn’t seem to translate well into an ideal traveler experience. Still, this is better than the old days of having to print my boarding pass at home.
Travel nightmare
by Robin Black on 2019/04/21 01:10
Traveled from LAX to JFK and then Rochester to celebrate a very special birthday and my son’s fiancé’s bridal shower. Left hotel at 5 AM for a 7 AM flight. Was notified by Jet Blue on the ride to airport of 4 hour delay, but informed I still needed to arrive at the earlier scheduled time “just in case” they solved the issue. Ended up actually boarding 5 hours later, then towed back to gate for another hour of maintenance work. So, basically spent my entire day in the airport and missed the bridal shower! Ground staff, phone customer service, and flight crew were extremely unsympathetic or helpful. No compensation or apologizes offered. This is the third trip in one year with huge flight delays, and one cancelled flight (unrelated to weather). I’m done with flying Jet Blue. Their customer service has really gone downhill.
Extraordinary service
by Ria Harkavy on 2020/08/29 20:27
Due to the Covid-19 pandemic our travel plans were put on hold until a safer time. When my out of town grandchildren needed me to come care for them I decided to take every precaution and make the trip from Florida to Boston. After 14 days of isolating, 2 negative covid tests, registering with the state of MA, I began my journey to Boston Equipped with protective gloves, masks and sanitizer, I was delighted with the precautions that were in place through Jet Blue. The plane was completely sanitized, flight staff wore masks at all times, passengers boarded from the back of the plane to the front, they even took an extra measure by preparing sealed plastic bags for each passenger that contained a water bottle, napkin & snacks! I was overwhelmed by their kindness and genuine care for everyone’s safety and experience as they travel! My heart overflows with gratitude!
Review
by Drdean2000 on 2018/09/24 12:25
My experience with JetBlue has always been relatively good. On my flight in July from FLL-Newark we were delayed 3 hours and there was not even a “sorry” for the in convenience... I missed dinner with my family and it ruined that entire evening. The most recent flight I was on was on time etc... BUTTTTTT what is going on with all the animals being allowed without carriers on board????? Besides the 4 or 5 small lap dogs that were on the flight there was a Labrador 3 Seats in front of me- I could not believe it! I am so allergic to dogs and if this dog was sitting in the seat next to me I would have had a huge issue. Dogs , cats etc need to be in carriers if they are going to fly. He was allowed to sit on the seat and then peak over to the sit in front and back- just ridiculous.
Love JetBlue, Hate Their Website
by DJD562 on 2020/05/03 19:15
Have been trying to use the JetBlue website for the last two weeks and when it says I’m logged in and start booking a flight, it asks me to log in again, and then again after every step. When it came to applying True Blue points, it kicked me to the True Blue login which immediately states it is shut down. Then when closing everything down and reopening, the JetBlue app crashes 75% of the time after entering the booking info. This is not the first time I’ve had problems with the app. Update (this is actually laughable): Since I have been unable to book a flight using the app or the JetBlue website for well over two weeks, I decided to use their “Help” feature which opened an SMS window. When I typed in my issue that I’m unable to book a flight using points on their JetBlue and TrueBlue app or website, I received a message stating “Due to technical difficulties, SMS messaging is unavailable. Please download and use the JetBlue app to book your flight”.
Love Jet Blue app
by Dad Rad on 2018/02/09 10:53
I love their app. It is so easy to navigate and find the best fares. I get the best deals here compared to Expedia, Kayak and other apps. They never have the deals the Jet Blue app has. Of course you have to fly to a city they serve. We fly often to Washington DC from Hartford to visit my daughter. We have gotten fares as low as $34 per person. Cheaper than driving or taking the train! Of course you have to be flexible with the times they offer and the return trip is a higher fare usually but they still are pretty cheap. And also we have never had a problem with their flights from Hartford or Reagan and the planes are clean and comfortable and flight attendants and other staff are always very helpful and courteous. It’s our first choice for an Airline! Keep up the good work Jet Blue!
The nightmare of Irma
by ryanmax on 2017/10/23 14:25
During hurricane Irma I had the misfortune that I had to fly to California from Fort Lauderdale and it was quite a crazy day that day and Jet Blue took me out we got to where I was supposed to go they only problem was I paid a fortune for my fair is over thousand dollars and I called them up a couple days later explained how it happened that I was charge so much money and they refunded me all at the $99 fare they were offering me similar thing happened on American airlines my husband got a flight on that airline and they did not take off he had to go home and come back to the airport and I called them and I had to send and I had to send a letter and they refused they said they will not refund me the 900 and some dollars so you fly JetBlue if you’re smart.
Flight inaccurately indicates canceled
by TessDarwin on 2019/04/21 19:17
Since two app updates ago, a flight purchased several months ago shows canceled. I should also add the flight also indicates canceled on my laptop. Customer service says it is not. Each rep has very nicely directed the problem to my end in their “bless your heart” voice. For example, restart my phone or clear the cache on my computer. I’m not computer illiterate. I use two every day 8 to 12 hours a day. I also tried querying for the confirmation without logging in on both my laptop and cell. Very frustrating..... I’m tired of these updates that add more “features” than making your customers lives a bit easier with travel planning.
This app could be so much better
by Criveraf on 2019/06/10 20:10
There are apps from other airlines that are a breeze to use, to check prices, book flights, check status, frequent flyer status, etc. The JetBlue app is VERY slow! The UI is very confusing, not intuitive at all. You can’t really look at prices days before or after the given date without losing the info already entered or selected. It forces you to select the departure flight again. Also, font is too small! And in some places you need to open a drop down list that is not very evident to you (again, the app is not intuitive or user friendly). JetBlue say they keep improving the app, but in reality they need to overhaul the entire app if they really want us to have a good user experience. Now, I know this isn’t related to the app, but as for prices go, JetBlue has become a pretty expensive airline to fly; can’t count it as a low fare airline anymore. You look at other airlines prices like AA, Delta, United and what’s the difference??
Last 2 Flights were Horrific
by JetBlue 4 You on 2019/10/02 04:22
The last two flights on Jet Blue were the worst flights I have taken in the last 20years of flying. Don’t get me wrong, I love Jet Blue and Love Animals, especially Dogs. However, there has to be some enforcement on pet travel policy. The first flight I mentioned, I was watching a movie and the middle seat was empty and the passenger in the window seat took her dog out of the pet carrier and placed it in the middle seat and it started to paw me and lick me and I asked the person to please handle the dog and the flight attendant could have cared less after I asked what the jet blue pet policy. The second flight I mentioned there was 10-12 dogs on the flight they were all out of the carriers and that was if they even had carriers and it was like animals planet. Again, I love dogs and all animals, but on a flight Im paying for I would appreciate if folks keep their pets in the carrier as one dog ran down the isle and they were jumping all around the seats. One of these pets wasn't small. I feel like its unsafe and there is a reason jetblue has a policy to keep pets stowed and secured for everyone’s safety. When did this policy stop being enforced???
Most frustrating app ever!
by hjnsklcskvslsvlv on 2019/11/13 05:52
No matter how often I update this app, I keep running into the same extremely frustrating issues. I can’t tell you how many times I’ve either opted to fly another airline or whipped out my laptop to book my JetBlue flight using the web after failed attempts at using this incompetent app. The app takes forever. I get the “Loading” spinning circle after filling in each individual field. More often than I’d like to admit, I’ve magically gotten as far as the final page before booking only to have the field for my billing address state be uneditable! It’ll just be gray and unclickable. I literally cannot enter my billing address state and therefore cannot complete my booking. When I tell you, I’ve almost — oh wait no, I have ACTUALLY thrown my phone out of frustration with this app. I don’t know if it’s just me, but every time. I mean EVERY TIME I give this app another try it ends up biting me where it hurts. And I end up flying Delta instead.
Always A Great experience!
by wolfiewmn111 on 2018/10/11 19:48
When I fly it’s always JetBlue if they are a carrier where I’m going. It is the easiest process ever to make reservations, get to the airport & get where I am going without stress. I had my first ever horrible experience where I got held up in TSA. I hear customer service calling my name. 3xs they called me with the final call being the gates are closing. I can’t go to the gate. I missed my plane. I finally get to the gate. I explain my situation to Dominic, the JetBlue representative. He was sorry for my distress. He asks if I’d like to fly with another carrier. I said “No, JetBlue is the Best!” He gave me excellent customer service, rescheduled me for the next day’s flight & I was on my way. All JetBlue needs to do for me now is fly into New Orleans! 😜
Can’t get passed the sign up.
by Mr.Excuseme on 2019/03/22 01:46
I tried this app for the convenience factor but there is non. First thing that bothers me was ,when you try to and your personal info, they ask for your birthday and a scroll with the month day and year pops up. Cool, wrong NOT COOLl! It won’t let you change the month unless you change the year or days first. Really??? Took me a few mins to figure that out. I was ok with that, but then after I entered all of this information in and agreed to the agreement, BOOM it won’t let me sign up. It says check your connection. So I turned the WiFi off and went straight to LTE, put all of the good ol info in the right places and. DOUBLE BOOM, (sign in failed, check your connection) Fooled me once shame on you, fooled me twice shame on me, you won’t get me again! Uninstalling...
We love flying on JetBlue
by Lucky L! on 2019/12/13 00:21
We have been traveling for years on JetBlue and it’s definitely the airline of choice. We are now Mosaic members and enjoy all the perks that go with it, including free check in luggage, having our luggage come off first, the ability to change or cancel out flights, boarding next after passengers who need assistance, having a private telephone number to call to make changes to you ticket or just the ability to ask questions that are rapidly handled. But not the least of all are the personal who check you in to the flight attendants to the pilots are the most friendly and helpful of any airlines by far. We love you!! Luke and Mary Jo Pittoni
Why can’t they get this right?
by Duz26 on 2019/02/23 15:15
After the “enhancements and bug fixes” update, I tried to book a flight and pick an exit row. I get the pop up of standard safety stuff and the fact that it’s going to cost me an extra billion dollars, along w a close button and cancel button...no agree/continue button. So basically there’s no way to chose the seat I want. While we’re on the subject, when showing your seating chart, why would you have 2 close buttons and one of them complete cancel your navigation and make you start over? You’re not a discount airline anymore, get rid of the tech that makes you seem like one.
Worst app
by MrKDA on 2019/06/13 13:50
The American Airlines app is seem less when adding an upcoming trip. This app won’t let me add my flight so I can check in quickly when check in becomes available. I keep getting an error message. I tried to contact customer service via chat but it says they are experiencing a higher than normal chat volume? Seriously, that’s what chat is for! The app wants me to call them but I’m out of the country paying .15 a minute for calls. How antiquated is Jet Blue. Makes me wonder about the upkeep of their planes if they can’t keep something as simple as an app running. The fact that they’re receiving a higher than normal chat volume tells me that numerous people are figuring out that the app is garbage. Also, the 4.9 stars is garbage. Just scan through the reviews and you’ll see just as many 1 or 2 stars as 5 stars....that’s fishy. Next time, I’ll be sure not to use Jet Blue for anything.
What’s Better than Blue?!
by JRyanNYC on 2017/12/01 19:59
I can say that I haven’t flown with JetBlue in over a decade and since I stopped working for them when they stopped flights to ONT, so returning to the airline I was part of after so long had truly shown how much JetBlue has evolved in service, equipment and culture! The service has gotten better, the free extra perks are still free (minus the checked bag allowances), they evolved their A321 cabin and introduced a premium product called Mint and broke from the core cabin layout that they were known for having, and they tacked on some extra fees for priority seating, priority boarding and the premium snacks and beverages. Some of the old JetBlue is in there, just under a new shiny cabin and all still while keeping to the shades of Blue that first flew on the first flight! The App is always updated to be functional and still hip and trendy. Having all the features you do want and none of the features that clutter up an App. Any issues they’re just a tweet or phone call away and always are helpful and quick in addressing any issues or concerns!
Jet Blue Experience
by Randie47510 on 2018/09/03 11:40
We only fly JetBlue. There is only one item we disagree with- and that is the raised price for bringing a pet in a carrier under the seat. Cost to jetblue is zero- I could pay for the seat next to me cheaper than the $125 for the pet fee. Ours is an older well behaved cat. He bothers no one- he seems to enjoy his carrier and sleeps in it at home. My thought is that if a pet becomes a “known traveler” and is consistently well behaved- offer frequent flyer discounts. Fly twice, third is free or something. We will continue to always fly jetblue because we enjoy the jetblue experience- we recommend jetblue to everyone. We would just like to bring Dumbby more often.
JetBlue is Blue Chip All The Way!!
by LAJenn on 2017/08/28 06:20
JetBlue if it were possible for me to give everyone in your company a big hug I would!! You have come through for me so big with last minute travel plans at an affordable price. I am so appreciative of your services. Your flight attendants are super nice and treat everyone like the whole plane is first class. I 90% of the time I book online and it's faster and easier than ordering at Starbucks. The 10% of the time I have to speak with a representative because I have some complicated change that needs to be done same day of travel I always feel like I'm talking to one of my friend's. Jetblue I luv you!!!
Like it but hate it during high peak time
by al47373 on 2019/07/03 03:28
Seems like every year when I need it around the high peak holidays, the app lets me down. I’ll be in the middle booking, going as fast as I can go (which is pretty slow because the UI has so many drop down fields) and then finally I’m down but I’ll get an error because the price changed. Someone else booked. And I couldn’t possibly move faster because of field limitations...and now I don’t have enough points to book. It happened both this year and once or twice last year. Once someone starts booking you should hold the seat within a session before increasing the price. Then the price wouldn’t update so it kept giving an error msg. I had to contact help since I didn’t have a desktop.
Lacks frequent flier practicality
by neville burrows on 2017/12/03 12:43
I only recently started flying JetBlue consistently in the last year and while the flying experience is palatable - their mobile app is near useless. I started to write this review prior to the latest update and even after the update previously it had extremely limited functionality for a major airline. The latest update was comparable to putting lipstick on a pig. Cosmetic not functional. The biggest issue is the inability to change seats through the app, view a real-time seat map and view standby/upgrade list. To me, those are the 3 most important features of any airline app. Also it does not show TrueBlue activity only your point balance. The update seems to have improved the freezing and crashing but the app lacks frequent flier practicality of which would be expected for one of the top 4 US airlines. A ways to go.
Buggy alerts
by Pleeboid on 2018/08/06 11:18
I have experienced several false alerts coming from this app that have caused minor confusion at a minimum, and at times full on panic. The latest false alert informed me that my flight’s departure time had been moved up by 1 hour and 40 minutes. I live 35 minutes from the airport so I rushed out of the house and drove as fast as I could through the rain, only to run into the airport at what I thought was 5 minutes late for my new departure time. While I was waiting in TSA, panicking that I had missed my flight, I was informed by a fellow passenger that the alert was bogus, and that the flight was scheduled to leave at its normal time. The JetBlue staff could not explain what had happened. Not only was this frustrating, it was dangerous. I foolishly took chances try to get to the airport that were unnecessary. All other functions in the app seem to work fine, if not a bit clunky. Until JetBlue fixes whatever is wrong with their alerting I would not trust anything this app tells you.
JetBlue workers steal a phone from the bags
by MDCMA45 on 2018/09/26 23:27
My dad was traveling September 24 from Fort Lauderdale airport to Quito-Ecuador. He gave his carry on bags to the lady in the counter in Fort Lauderdale Airport Before the flight, when He remembered he has left his new iPhone 8 Plus with the box and everything inside his backpack. He went back to the lady at the counter asked for his bag if is still there to get his phone and the lady told him the bags are inside the plane already. When he got home to search for his new phone the phone wasn’t there. They gave us a phone number in Ecuador that nobody answers, and we asked for help here, and they just told us to call that number. Do you think that people that work there will be honest? and wouldn’t steal stuff inside our bag? And if they do take anything shouldn’t the company be responsible for the stolen items and pay back the customer?
SAD, SAD, SAD. Pretty upsetting.
by jims1926 on 2019/05/29 19:59
Your software is all messed up. The seat assignments I made for myself and four others over a month ago seemed to have disappeared when we checked in today. Same thing happened to my wife and I a month ago. One of our travelers checked in today and got his and two boarding passes for two others when all he did was to ask for his boarding pass alone. Pretty sickening and disturbing but, unfortunately, what is one to do the day before the flight leaves. Same thing appears to have happened on our flight home next week. SAD!
15 years and counting
by Mericrismi on 2019/10/14 04:27
I’ve been traveling with Jetblue since they open in Logan Airport, Boston, MA. having no complaints at all. Good service, quality and excellent pilots . You can choose your seats and can have a carry-on and personal without charge. Sorry that Mr. Nickname19 experience was negative. You should always asked about the seatings, luggage, etc. Don’t assume because one airline performes its way , the other airlines will do the same. Always confirm your benefits, rules , actions and everything that concerns your flight and what to expect. It’s your responsibility to make sure everything is correct.
Flights
by Red1577 on 2017/12/10 22:21
There should be more options of direct flight from FLL to SDQ. That flight being at 5:50 am is way too early!! There should be a flight at 10 am at least!! Also, it would be great if there was a flight from PBI to SDQ, there are so many Dominicans that have to drive down to FLL in order to be able to catch that flight. If someone lives in Port St. Lucie and needs to be 3 hours before their flight to the Dominican Republic ( 3am ) they would have to start driving between 1:00 am - 1:30 am so they can catch that 5:50 am flight. But PBI would be great for all of us that live in Palm Beach and St. Lucie Counties!!
Unreliable in an emergency
by Yours Truly_17 on 2019/08/04 08:11
Worst airline app. For some reason it has a lot of bugs which makes the app lag when trying to book a flight. Someone or whoever is in charge of the app NEEDS TO UPDATE IT. Then when I called for customer assistance over the phone the clerk was rude and unprofessional when trying to assist me in booking a flight I had missed because my daughter had surgery that went over it’s time. But regardless I thought the app would save me time instead it waisted it. Take a look at your product it needs some modifications immediately
Only Way to Fly
by Kaykx on 2017/09/30 04:31
JetBlue is literally the only airline I have ever flown consistently and am always satisfied with. I have even had some rough travel experiences using JetBlue and they have ALWAYS made up for any short-comings, above and beyond as well as extremely promptly including putting me up in a 4 star hotel near airport, paying for dinner and breakfast, and changing flight times and dates at no extra charge. I truly swear by JetBlue through and through and I honestly haven’t flown any other airline besides them in the past 5 years. Love em’ and their blue chips and Dunkin’ Donuts coffee. 👌🏼😍💙
Frustrating
by Monica54321 on 2018/09/20 05:53
The app can be very frustrating when you book a flight. No problem searching for flights and comparing priced based on days. But when you actually book, it gets stuck. Today it got stuck after I entered additional passengers(in the system as part of my family plan). Then I noticed that that TSA pre-check numbers were not automatically entered, although they are attached to our accounts. Great way to prevent a customer from making a purchase! I’ll have to go back and find the numbers on the TSA paperwork or make the reservation by phone, which reduces my points. The app got stuck over the summer when I was making reservations, too. Thought they would have cleaned up the app by now.
Can't finish a booking on my ipad... Bugs bugs bugs
by elcaba on 2018/07/13 03:41
Looked for a support / feedback email or form. Didnt find anything on the app itself and the app store link "app support" is useless, so i guess this is the only place I can contact jetblue developers to let them know they need to do better debugging / testing. I have the latest iPad / ios / jetblue app. Got stuck before i could select the seats. Had to go and start all over from my iphone. On the phone once I hit submit on the last step, it refreshed and the submit button was green again, as if I still had to submit it again, it didn't give me a completed confirmation, even though I did receive a confirmation email. So both apps have bugs, they need more testing.
Impossible to book through the app
by dallasapollo on 2018/07/05 18:26
I love JetBlue but it is literally impossible to book a flight through the app. There are two many amateurish bugs throughout. Like in one spot the "phone number" field (required) gets populated by a drop down list of countries, with no way to put in an actual number. In another phone number field, dashes are required but the keyboard that gets displayed doesn't have a dash button. Also, don't tap any of the "info" buttons to see the difference between the different plans - there's no Close button. The only way to close it is to shut down the entire reservation process and start over. All in all just a terrible terrible experience. I tried twice, wasted half an hour, and was never able to book my flight.
My Favorite Airline
by Omega1015 on 2018/05/30 17:39
JetBlue has always been my favorite airline.I always have comfortable seats good movies to watch and great service. This very last flight I had enough true blue miles to buy my husband’s ticket, so he flew free. Can’t get better than that. I only wish we had the same confirmation number, but I guess that’s not possible when you get a free flight. As a result of different confirmation numbers, I ended up getting TSA approved and he did not. I guess it’s a small price to pay for free flight. I will continue to be a true blue member. Jet blue is the best
The least helpful of the airline apps.
by LndsyA on 2018/12/19 20:45
I use airline apps all the time to check status, gates, electronic boarding passes. I haven’t traveled with JetBlue for a long time and was optimistic seeing their shiny new app. But sadly it is mostly just frustrating. It’s been years since I have had to use a paper boarding pass. But I have had to do that for 6/6 flights on this trip. Im already checked in, on my last legs of the rerun trip, and the app won’t let me get the electronic boarding pass. Sometimes it says I have to wait until 24 hours ahead to check in (I’m sitting at the gate!) and other times it says that electronic boarding passes are not available for this departure airport (JFK!?!). I’m so disappointed with this app.
Jet blue
by David5319 on 2019/01/17 18:12
We have been treated as if we were in first class and we were economy. It started our trip off with smiles and happy thoughts of our vacation and I was traveling with a teenager. So that tells you. How things could have gone! Then I applied for the jet blue credit card on my way here and when money started to get tight I called to see what they could do and they sent the card fed x to my hotel. I still can not believe how well I have been treated. From now on Jet Blue is the only way to travel for my family. Thank You Jet Blue!!
Absolutely Terrible
by Royal oak track on 2018/09/16 11:58
I keep trying to Check in for my connection flights in Boston and New York. my first flight from Detroit to Boston is all set got my boarding pass and everything. but I’m trying to check in for my 5am flight to New York 917 and then my 9am flight to my final Destination St. Maarten 787 to get my boarding passes & the stupid jetBlue app says “we are having trouble processing your request check your connection and try again” EVEN THOUGH MY INTERNET CONNECTION IS WORKING FAST!!!!!! jetBlue you need to be on your A Game when it comes down to situations like this. This is the last time I’m flying jetBlue. I’m never flying jetBlue Again after I return from this trip. I’ve had a bad experience with jetBlue before and it’s happening again the first time was a long delayed flight and now this
App support?!?
by Needzerostar1977 on 2017/09/27 12:52
Have been using the app for a fairly long time but since the most recent update constantly crashes on login. Also if not logged in but adding my upcoming flight confirmation number. App support link just takes you to the mobile site, and contact us links and numbers there doesn’t seem to offer app support. I've tried... reinstalling, updating ios, flushing data, along with all the usual stuff. App works until I either login or not logged in will crash after adding flight confirmation Please help me either obtain prior version or resolve issue.
True ‘True Blue’ client
by bababababarann53 on 2018/11/14 20:41
I always use True Blue to fly back and forward from NY to Florida and other places within its locations. I had to recently AA to fly from lga to Miami. I have never been so scared, uncomfortable and disrespected on a flight. I travel internationally as well and this was the worst experience. Firstly the way they board is ridiculous. Hugs pile ups in isle of plane. Didn’t carry many choices of soft drinks. Also to pay a ridiculous price for checked in bagweighing only 40lb. I could go on. But I won’t. Jet Blue I love you. You are the best of the rest.
Love JetBlue - APP is cumbersome
by flyreview on 2018/06/24 23:46
This rating is for the APP- the airline and service get 5 stars. But I find app design cumbersome to use. Some times you scroll down and check a box other times you have to look up top to move forward. Would like it if you made moving around the APP consistent. This is not a super big deal but the whole purpose of using an app is to be able to get though the process quicker and if you searching the APP trying to figure out how to maneuver around that will slow you down.
Thank You
by NancyK964 on 2018/06/24 01:31
I always receive excellent service with JetBlue. Today is no exception. My dad has been moved to hospice and we are told he will pass in the next 24 hours likely. I’ve been flying back and forth to help etc., but now my scheduled trip for next week needs to change. I spoke with Dave and he refunded the trip I had scheduled for next week and comped me tickets for my disabled daughter and myself for tomorrow. I’m shocked and so grateful Thank you so much for the kindness you showed my family during this insanely difficult time.
Great experience!!!
by Moreyy08 on 2020/09/20 20:41
This was my first experience with Jet Blue & I am pleased with the treatment received while aboard. The flight attendants were very attentive, professional & friendly. The Pilot did a great job in assuring a smooth ride & Landing! The seats we’re comfortable, I did did appreciate them blocking off any middle seats to avoid any physical contact with other passengers, I appreciate the entertainment provided along with a snack (bottled water, cookies & crackers). Overall I would recommend Jet Blue especially to any new time travelers & anyone who suffers from anxiety!
Waiting 4 hours to take off
by kmsoap on 2019/08/26 12:38
Taking a short flight from Westchester airport to Tampa spent more time sitting on the plane before takeoff then the entire flight should’ve been. After three hours and refueling twice, by law we needed to get off the plane. Proceeded to get my family something to eat after spending $75 on incidental sweet we boarded the plane. Arrive to Tampa it was entirely too late for my ride to pick me up had to pay for a taxi to the hotel another $50. JetBlue just sent me a refund for my inconvenience for $25, really?
Animal lovers
by Tico Tom on 2019/10/14 04:12
My wife had two emotional support dogs and when we flew we bought three seats and the dogs were on the floor between us.. I cannot say enough on how gracious the Jet Blue staff was through those tough times.. the conduct (attitude)of your employees usually comes from the top down... congratulations on giving your employees the feeling of being respected and part of a team to make the whole flying experience special..we fly often from Orlando to San Jose CR and were wondering when we will have flights from Orlando to Liberia CR?
I give them 5 stars!
by Mom's acc apple on 2017/08/07 23:41
My husband and I have switched from Virgin to Mint since they started service from Fort Lauderdale to Los Angeles in March. It keeps getting better and better. After my first flight, I sent and answer from a JetBlue survey they emailed me. I spelled out a few things I thought it was missing... socks, priority boarding before all guests, internet... To my surprise, they have implemented them all! I was stunned when I opened my little bag to find socks!!! JetBlue, you are awesome, thanks for listening. Thanks for keeping the minty lip balm too!
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All Versions
5.0
1,067,012 total
 5
957,841
 4
85,142
 3
13,769
 2
3,295
 1
6,965
Current Version (4.20.2)
5.0
1,060,438 total
 5
953,829
 4
84,429
 3
13,457
 2
2,926
 1
5,797
Version History
More...
Keyword Volume Hits KEI Rank
traveling app
35.82
13
trips lite
0.00
2
blow app
0.00
2
1
trips pro
0.00
2
jet blue airlines
332
1
jet airways
367
1
jetblue airways
261
1
jetblue app
60.83
1
jet blue app
363
1
book banat
0.00
book d'oreille
0.17
berat ideal
0.00
boka truck
0.00
jags mobile
0.00