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App name
JetBlue - Book & manage trips
Description
Take JetBlue everywhere you go! Download our award-winning app to book, manage and check in for your trips, access boarding passes and more. Day of travel – Your day of travel is a breeze with key information right on the home screen. Manage trips – Update your seat selection, add extras or make changes to your itinerary with just a few taps. Boarding pass – Check in and get to your gate quickly without the hassle of printing a boarding pass – one less thing to carry on! My trips – Add your upcoming and past itineraries to access everything you need to know. Book flights – Search and book your next trip with ease. Airport pickup – Rent a car with Avis/Budget or schedule a shuttle. Inflight experience – View all our snacks, drinks and entertainment options. City guides – Learn about hot spots by tapping on city names in My trips. My TrueBlue – Enroll or sign in to TrueBlue to keep track of your TrueBlue points, view your Travel Bank balance (if you have one), request points for past trips and enjoy a more personalized experience. & More – Access our flight tracker, travel tools, airport maps and other content.
Simply the best
by DJ MasterMind Go! on 2022/01/20 13:42
Easy to use, always has great deals and makes traveling with JetBlue complete seamless with instant boarding pass access, ability to make changes or upgrades right on your phone & never give you logging or functionality issues! Beyond 5 stars …
Jet blue
by Cosch Coz on 2022/01/20 00:39
Excellent app - employees have also been great in Syracuse NY
It almost never works
by Rashawn Diallo on 2022/01/19 20:37
It’s been weeks and I still can’t see my booked trips within the app, no matter how many times I uninstall, reinstall, restart my phone, log out, and log back in, at the instructions of customer service reps. New flights no longer automatically appear in my list of trips. They need to be added manually. This is the worst airline app out of all my airline apps.
Ease of flight
by Plebes update on 2022/01/19 10:05
The jet blue app makes it so easy to book flights because of the easy usage of the app. Very convenient to have boarding passes right on your phone. Plus with the jet blue card makes it great for racking up points
lit
by Kebeiskdneiekeneke on 2022/01/18 22:11
crazy movie
JetBlue app
by nanny Nannette on 2022/01/18 15:07
This has made my life much easier. Thanks nanny Nannette
Nice app to fulfill the requirements
by Nickname 2nd on 2022/01/18 00:15
Very easy to use and self explanatory features to complete the booking confirmation
Worst airline ever . Try something else . Wont listen complaints
by raylin lombert on 2022/01/17 23:17
Worst airline
Love this app
by Nhfcgjj on 2022/01/17 13:42
Book, change, pay… so easy great app
Jet blue
by yazzyfaydaGreat on 2022/01/17 03:58
Awesome
Better explanation for notification is needed
by notification needed on 2022/01/17 00:37
Whenever I get a notification, I’m unsure of what it’s for because there’s no inbox to receive a message and when I pull up the app, there’s nothing indicating what has changed.
The best Airline
by SieLB on 2022/01/16 20:20
If it goes where I’m going I’m without a doubt traveling With Jet Blue!
JetBlue.com in a app shell
by johnriley on 2022/01/16 17:57
Most of this app is a shell for JetBlue.com making it super slow and unreliable, especially in an environment like the airport. It takes 2x the time that it takes me in the Delta app to change seats. Really disappointing and a terrible setup for an airline app!
Jet blue app
by boston dan f on 2022/01/15 23:18
I love the jet blue app. Makes everything very simple.
Terrible customer service
by Samonaiya on 2022/01/15 21:09
I canceled my flight within 24 hours but didn’t get the refund back to my original payment in time. Then I contacted the customer service on the app. The agent was so irresponsible to issue my refund to a travel credit and closed my chat immediately right after.
Bad app
by 56 Ed on 2022/01/15 16:44
App is slow, buggy, poorly designed. Will mot fly with Jetblue until fixed
Pathetic App
by Steffon J on 2022/01/14 06:19
Incredibly slow.
The best airline ever
by lalacoco5 on 2022/01/14 02:30
I honestly can’t say enough about how much I love JetBlue and being Mosaic. I travel a lot and wouldn’t think of using a different airline, as they all pale in comparison. I’m definitely True Blue 💙
Jet Blue and American
by BernRich on 2022/01/14 02:26
Very happy with JetBlue but but not so much with partners with American…. We booked with JetBlue 6AM LGA to MIA January 19 (CBZBOH) then it shows on American FL 1249 it shows up as 8 AM NOT GOOD… as our friends are still on the 6 AM flight…, same on our return January 25…. Ours moved to 12:00 PM AA Flt 524 and theirs stayed at 2:55 PM… AA 749… MIA to LGA We want to keep the original 6 AM and the original 2:55 PM as the rest of our trip fits those times Sorry I am a bit negative this time after all my positive replies in the past
Jet Blue is number 1 in my book
by FlyMe2andYou on 2022/01/12 23:15
Jet Blue went above and beyond to assist my wheelchair chair bound mother and I, from the time we left our flight and getting to our destination they were all about making her feel comfortable and were very helpful, Love my Jet Blue and I won’t fly any other airlines, thank you crew and pilot and wheelchair assistants , 5 stars all the way
Super easy to Use
by Tckdp on 2022/01/12 16:20
Great app with easy navigation icons.
Greatest service
by kbchiro on 2022/01/12 06:02
Good with timings
Professional job always
by M.Sidibe on 2022/01/12 03:23
Good
SJU JETblue
by Rédon222 on 2022/01/10 03:23
San Juan Jet Blue, AH YEAH!!!!
Easy to use!
by LadyBeth55 on 2022/01/09 23:24
I enjoy using the app and being able to easily locate my travel info.
Stupid log in
by yohanan choeun on 2022/01/09 21:26
Wont keep me logged in. Fix it
HCXAXA
by duppy86 on 2022/01/09 18:28
I recently travelled from Jamaica I did my check in online here , but there was an authorization form that was supposed to be done but I wasn’t aware and one of your agents in Jamaica assisted me by using her phone because mine wasn’t working on the WiFi she took control and did the necessary and check me in which I find very helpful and I have never experience this type of treatment before, I forget her name I just want to say thanks, wish I had taken her email so I could reward her
Easy and quick
by flygirlrocks1990 on 2022/01/09 13:41
I love this app!
Trip to west palm
by larue192 on 2022/01/09 12:18
First time using app was great up to minute updates was easy to use
COMMENDATION FOR SERVICE
by fras vonny B on 2022/01/08 23:11
Appreciation and gratitude for an exemplary flight experience to and from Orlando, Florida U.S.A. under the public health advisory. When my wife and I had to rebook our return flight to New York to an earlier date it was most convienient using the Jet Blue App. The flight was pleasant indeed. We expect to fly on Jet Blue for every trip. Since I am over 65 years of age I am expecting to undergo medical examinations for various conditions and when my health is improved I will be better prepared to take the journey. Passengers and crew alike need to rest and being a senior citizen is a reminder of my own health awareness. Once again best regards to all of the crew members and staff at Jet Blue Airways. Francis and Mirian Von Muller.
companion pass issues
by boysrivermama on 2022/01/07 07:46
The website is pretty easy to use but it’s been impossible to add frequent flyer numbers for me & my husband when I originally signed up my son.
Thanks JetBlue!
by joshuaneri on 2022/01/07 05:10
Always convenient, I travel on a weekly basis and always hope to God JetBlue flys into the airports I'm going to. The app works flawlessly, and almost never has any ⚠️ errors.
Terrible
by Wilfry 95 on 2022/01/07 00:21
It was fine at the start of the trip, but there were some pretty rude employees. The worst part was after we got out of the plane. We had to wait 2 HOURS to get our luggage, but other flights that came later got their luggage almost immediately. It was absolute chaos and I might not use JetBlue again
Phone service
by whiteozly on 2022/01/06 19:12
For dome reason i cant figure it out i can mever get service
App is awful
by JB Not Cool on 2022/01/06 05:19
App is always crashing and constantly loading. User interface is really bad too. Does Jet Blue fly anywhere anymore?? Every time I look for a flight for San Francisco or San Jose the app tells me no flights match my search.
The app is very friendly
by josemiguelmesa on 2022/01/05 15:43
The app is very friendly
Good
by janclo vandam on 2022/01/04 19:18
Great
updated and all info gone
by megannnnnxo on 2022/01/04 16:10
updated app and all my information is gone, trying to add back in and just keeps “loading” - had no issues with previous version
Buggy & Often. Non-functional
by GreySunshine on 2022/01/04 14:00
App struggles with basic things like checking in. Encountered around 4 different error messages all that told me to contact support (which isn’t much help because the chat and texting are often offline and the phone wait is 90+ mins). Also, the app can’t tell me things like where my bag is, which is important to know if your flight is suddenly cancelled (which mine was). Will it be on the rebooked flight? 🤷‍♂️ The app and the interface the staff accesses seems to have no idea. I couldn’t even track flights (i.e. enter flight number to see status). That feature also resulted in an error message. I checked the website and it also couldn’t track flights or really function for check-in / modify flight. Only option was to stand in line at JFK, which is ALWAYS a joy. /s Flight cancellations, changes, and delays are very common, but this app seems to seize and act like it’s a rare and unexpected IT apocalypse. I work in IT and UX design and provide tech support on a regular basis. The underlying infrastructure is way overdo for an audit, code-review, user journey simulation, stress testing, and bug-fix sprints. Time to halt new features until you get basic things back on track! This buggy system must be costing JetBlue lots of money (over-worked customer service, stressed-out IT help desk, and baffled customers).
JetBlue rating
by drjam-2 on 2022/01/04 01:06
Very efficient management! Flight services are dependable and has been timely with flight schedules. Crew is fabulous and gentle to its passengers! Whenever available JetBlue would be my first choice! Happy New Year 2022 to everyone! Thanks
Mosiac Once Again
by REMY NY - FL on 2022/01/03 23:16
Been flying JetBlue for 12 plus years exclusively and lost my Mosiac status 3 years ago and glad to just now regained it!!! I AAAAAMM BAAAACK
Upgrade
by Mimievie on 2022/01/03 21:33
Since my iPhone does not have 13.0 what good is the app . Can not open or do anything. Apple says I have the current 12.5.
Very disappointed with this treatment.
by Lanchick on 2022/01/03 21:12
Jet Blue cancelled our flight, auto rebooked us to a different airport, different time and gave away our pre paid for seats all with our refund. Very disappointing!
Thanks
by Caracoles de Colores on 2022/01/03 02:46
Love the service , thank you
Reborn
by jetbluessss on 2022/01/02 03:23
They didn’t let me in my doll
Awesome !!!
by Esnrrrfkznjdfshrefbskub on 2022/01/02 00:09
Love jet blue
Best airline first class
by SecFun on 2022/01/01 18:54
Mint is the best Friendly service Great seats Best food in first class anywhere Staff acts happy to have you on board
App/Site is Extremely Broksn
by //Jake// on 2022/01/01 12:09
I can’t actually manage my bookings, access any information, or really do much of anything I’m supposed to be able to do except add my boarding pass to my Apple Wallet.
Great, informative app. User friendly, easy to navigate…just what I look for!
by Chuck-LICSW on 2021/12/31 15:10
The app is user-friendly and informative; just what I need
Whoever changed the app should be fired
by Fordham Mugzs on 2021/12/31 06:51
The app was great. Now it is absolutely terrible. But this extends to the entire JetBlue website as well. It is absolute CRAP. NOT INTUITIVE, not easy to navigate, and constantly crashing. Whoever changed the website and app should lose their job and question their career choices.
Nice UX
by Faizan dosani on 2021/12/31 03:04
Easy to use
The recent improvements are really good!
by jackklink on 2021/12/30 18:09
Good app. Could be better but it’s great
Love from CUN
by PannusMan on 2021/12/29 21:55
This app makes your life worse. My gate has been changed twice and was not reflected either time nor were updated departure times posted. It was not able to provide boarding passes as promised either.
Worst airline
by JetSki5000 on 2021/12/29 18:15
Nothing can be done on the app. Anything regarding seat selection, flight changes, bookings etc require you to call JetBlue and 3 hour holds are standard. Their chat representatives cannot do anything except tell you to call in.
garbage
by dazdademon on 2021/12/29 05:01
The website was slow and always had error screens so I downloaded the app and the app is even slower and always has an error screen. Jetblue's user interface is hot garbage
Friendly staff
by Savvybelle on 2021/12/28 12:37
I flew on Christmas Day 12/25/21 from JFK to BGI. And even though we were slightly delayed leaving JFK , due to loading bags and finalizing numbers with the Load House, your staff stood out because of their professionalism. Your team members are some of the friendliest in the industry. The gate staff, cockpit, and inflight crew. I can’t remember all their names, but I do recall Jadderly was the number 1. Please send along thanks from a grateful customer. Thanks Shelly Smith-Benjamin
Useless app
by Once in awhile Faxer on 2021/12/27 18:54
I have the up to date version. I went to select a seat and my flight was canceled. It took 3 hours on the phone to fix it. Now I’m trying a month later to change my flight and I selected a new flight pressed continue and nothing…. Again I’m going in circles.
By far the worse airline ever
by tornewyork on 2021/12/27 17:48
JetBlue cancelled my flight then gave me a flight to a different state. I call and I’m on hold for 90 minutes. Some lady finally answers and ignored everything I said. She finally asks for my information but she couldn’t be more annoyed (if you hate your job it’s cool just don’t take it out on people just trying to get to their jobs) after asking for my information and me giving it to her she hangs up on me. I call back and I’m told I have to wait another 90 minutes. I get on the app and try to get a hold of someone that way and I’m told I have to wait 15 minutes. I wait about an hour and nothing. There is absolutely no one at JetBlue that is doing anything what so ever. The app is just as bad as the airline and everyone else in it. They are worse than spirit airline and that’s saying something
Great App
by Myra Enis on 2021/12/27 16:06
With new update can not login says oops error email or password entered incorrectly includinf faceid.
App is terrible Customer Experience
by jchart3 on 2021/12/27 14:22
App doesn’t work or not updated for most basic things. Examples: • Flight Tracker - shows flight times BUT don’t trust it because it doesn’t update until MUCH later than real time, if at all • Manage Trip - click the button to adjust seats, change flight…at least that’s what it’s supposed to allow you to do. It doesn’t. It simply puts you in an endless loop where you wait and then the “Manage Trip” intro screen re-populates. • Much of the app is just a re-direct to the website and not a functional UX/IX at all. Come on JetBlue. Spend the money and pay a team to get this right. I generally appreciate the in-flight experience. The pre-flight experience has me frustrated and looking for alternatives and, ultimately, impacts my feelings by the time I make it to the inflight experience. Do better, please.
Jaquaviontavious
by ddsfccfgg on 2021/12/27 04:49
So yeah I didn’t get my pretzels like American Airlines I’m switching back
love
by Skittle5261 on 2021/12/27 00:00
super helpful
App works great!
by J28383838 on 2021/12/26 21:47
A flight on another airline was cancelled and I rebooked a flight on the app in two minutes. It’s easy and intuitive to use. Never glitchy.
Horrible Performance
by NYCTravelPro on 2021/12/26 02:48
Much of the app is not native, just webviews of pages on their website. As such, performance is abysmal even on WiFi connection.
Bag check in
by Leaving Orlando on 2021/12/25 11:52
Omar at MCO was awesome this morning. Christmas morning and he had such a great attitude and was light hearted. You need more employees like him.
The Service beyond expectations
by Jing. W on 2021/12/25 05:12
Great service! Thanks!
iOS 13
by hee3314 on 2021/12/25 00:06
iOS 13 is not available for my iPhone 6 so the app is not useable to me. It also won’t let me download an earlier version of the app, even though a version of the app is on my phone.
Excelente
by portala on 2021/12/24 23:13
Excelente
My trips show up on the computer but not the phone app
by BklynGibby on 2021/12/24 17:31
My trip show up on the computer but not my phone app
Easy to use
by ijnhhbbbnjjjjfffccvvghy on 2021/12/24 14:02
Great app
Great app
by tcalner on 2021/12/24 00:59
Love it
Not responding
by marynaMia on 2021/12/23 18:44
Horrible this is not working properly . Can’t even log out just keep blinking to blank and repeating and I deleted the app and re installed again still same problem .
Easy to use
by Susans Account on 2021/12/22 23:40
Love the convenience of the app.
Miami to Washington DC
by J Boan on 2021/12/22 21:09
Flights always on time. Professional employees. Room comfortable seats with my choice of movies.
Easy app but…
by AnaClaudia1201 on 2021/12/22 14:31
Love the app but wish we could easily cancel standby travel through the app rather than having to go through interline travel
Los mejores
by Jenniferjanice on 2021/12/22 06:11
Desde el proceso de compra de pasajes, orientación, los empleados en especial Daphmary Torres, desde aclarar todas tus dudas y el apps está bien completo. No los cambio.
J
by cangrymanuel on 2021/12/21 19:59
Best air line ever
Excelente
by DGS 52 on 2021/12/21 18:40
Excelente
Simple clarity!!
by zoesoto1 on 2021/12/21 17:19
JetBlue has simple clarity!! Step by step introduction and the ability to put pas in wallet. Live it!!
Jet blue app
by jnewe on 2021/12/21 15:32
It’s easy to navigate
minty
by vee banks on 2021/12/21 12:12
mint has to be the best flying experience jetblue has to offer. little pricey but well worth it for the comfort & life experience u gain. i love mint and will never go back !!
App is great
by upallnite13 on 2021/12/21 03:54
The app is great, but the baggage claim needs some work. An average of a 20min wait after landing seems to be a norm for JetBlue. But the app is great and easy to use.
As good as it gets!!
by Unhappy point counter on 2021/12/21 03:48
Exceptional, intuitive and brilliant. The gold star of airline mobile apps!
Profile Section Not Working
by Greggygreg on 2021/12/20 22:34
Not able to update profile info, section glitches out or does not load
Never can manage trip
by kk12mmk on 2021/12/19 23:26
Never allows me to manage trip
My favorite airline to fly
by jetBlue Love on 2021/12/19 19:21
Love going above and beyond to fly JetBlue airlines. I often tell my family and friends to try their services. Once they fly they never go back. JetBlue is my favorite airline to fly just about any where. 💕💕💕
Ratings are a lie
by Not happy31 on 2021/12/19 15:43
Let me start by saying I love Jetblue; best flight experience going… the app? total crap… use to be better but the past year it is useless… you can’t “Manage Trip” to get into the details of any trip, change or cancel; just keeps loading and when it does stop loading? nothing as it keeps you on the same original page that just lists your flight… which forces you to use the chat function if you want a seat change, flight change, just access to general info about your trip and that chat function is constantly bogged down for actually getting a response…i don’t know who is manipulating the ratings for this app but beware, it is crap - would have given zero stars if I could… this app makes me rethink why do I keep Jetblue as my go-to airline; I hate Delta but gotta admit their app (and therefore my preflight experience) is awesome and far superior…. be better jetblue!
Good
by Jes3917 on 2021/12/18 22:20
I check in with no problem essay and nice
Mitc
by mmaildi on 2021/12/18 16:35
You can do, everything except TSA changes ! :(
App is jacked.
by ginastickley67 on 2021/12/18 04:08
Work on your app interface. It’s a mess
pure frustration
by Jujujujujujujjjujujuj on 2021/12/17 15:06
This app is genuinely infuriating; error after error after error. The amount of times I’ve had to fully enter my information all over again to purchase a flight it’s insane. I’m sure they’re losing customers because of this. The only reason I have this app at this point is for the boarding pass when I’m at the airport, that I will say comes in handy. Although I think the people working for In-chat mean well, I spent in an hour and a half canceling a flight because I have covid but instead of cancelling the one flight I asked for, as the app wasn’t working nor allowing me to do it myself, the in-chat person canceled my whole trip home for Christmas. I just needed a delay but this whole process definitely doesn’t encourage people with covid not to travel. I have not gotten my 100 dollar cancellation fee back either.
Outstanding Customer Support
by C-Rod718 on 2021/12/15 15:15
I used the app to contact customer service because as you know calling in takes a lot longer. The service rep was able to take care of my issues so efficiently. I highly recommend this app.
Great
by nativaponce on 2021/12/15 14:17
Easy to search, book and check in a flight
I love jetblue
by Luilly manuel diaz on 2021/12/15 00:08
Amazing, I love jetblue ❤️❤️
Worse company
by ruth osmeris on 2021/12/14 00:25
The worse company in the whole world, every time I have to fly, my flight get 3 or more hours delays. 2019 I had to wait from 9 pm to 3 am.
Not a good app
by dreababyy on 2021/12/13 05:12
Anytime I need help with my reservation I end up having to call customer service and either wait on hold for 40+ minutes, or request a callback and anxiously wait by my phone. The app is useless and slow, with a very outdated UX/UI framework.
Mr.
by Skopyon-nwa on 2021/12/12 23:43
Efficient and comprehensive
Jet Blue
by 683Vandam$ on 2021/12/12 21:22
Enjoy the Jet Blue experience it’s amazing!
Wonky
by hooch lover on 2021/12/12 16:29
I don’t like the sharing with American. If I want to fly American I’ll book them. I hate American. I’m not happy
Can’t get boarding pass
by Angry crash bird on 2019/04/03 15:40
This latest update is broken. I can see my trips and check in, but can’t get an electronic boarding pass. I get the message “Bummer. There was an error creating your mobile boarding pass. Please try again later.” I have flown 3 JetBlue flights in the past 2 weeks since the app update and I get this error every time, no matter how many times or how much “later” I try. I have deleted and reinstalled the app several times, logged out and back in again, and even updated the iOS to 12.2 (and deleted/reinstalled and logged out/in the app again after). THIS NEEDS TO BE FIXED! There are a lot of other features JetBlue really should add to be competitive with other airlines that other reviewers have noted, and I agree. But at the very least you need to have reliable access to mobile boarding pass, this is an expectation of any traveler today to bypass checkin or kiosks.
Spirit or JetBlue
by Cecily Tanese on 2020/11/10 10:28
Most recent JetBlue exp, I purchase a one way ticket to DR for me and my sis and upon boarding the connecting flight was told to get in line to speak to gate agent, once it reached our turn Was told we couldn’t board because we needed a return flight and was told we didn’t have time to purchase one because they were getting ready to shut the door. As I frantically tried to purchase a ticket on the handy JetBlue app they began counting down 1 min, 30 seconds, 15 seconds Then sorry too late. You will have to come back tomorrow there are no more flights going out today and because you bought a basic ticket we can’t try any other connecting flights. I was appalled, instead of having us wait in line to speak to gate agent she could have just told us so we could have had ticket purchased by the time we got to the front of line. We could have been told in Cleve when we arrived at airport to board the first flight. And the 3 min it would have set the flight back for me to complete the purchase could have been made up in the air, instead we had to get a hotel in FLL and missed our appt for that afternoon. Felt like something I would have experienced with Spirit and I quit riding Spirit because of the horror stories.
Seat assignments
by Nicknamer19 on 2019/06/15 20:15
My wife and myself planned a trip for our honeymoon and they didn’t assign us seats together even though we bought tickets together. Don’t understand how that makes sense especially with her being terrified of plans and needs me to sit next to her. I didn’t get any help from anyone that I chatted with online or on the phone and for this very reason never have flown with JetBlue and honestly never will after this trip! Please be aware of this trap and if you have kids don’t expect them to sit with you when you buy your tickets unless you pay the 50 dollars per person to change them. Absolutely ridiculous and the main reason why I fly with southwest and not JetBlue! Be aware of this scam and know that they don’t care if it’s your honeymoon, birthday, or funeral as long as they scam you and get their money’s worth. Then they tried to badmouth Expedia and such saying don’t do it with them just do it through us. Sorry to say but the trip with Expedia was perfect and the only problem was the flights with this flaky company. Just lost another 4 customers and more because I will be letting the world know of how difficult and complicated it was working with this airline. I will be making a post telling friends and family to never fly with this company for this very reason! Absolutely ridiculous without any help from you guys!
Customer service isn’t their strong suit
by rp14075 on 2019/05/31 02:21
I purchased a flight through Priceline. Apparently Priceline combined my first name and middle name Into one data field. As a result I could not sign in for the flight. I called JetBlue, and after a 10 minute hold time I was told this is a known issue, that it happens frequently. I had to manually type in incorrect information, in order for the system to acknowledge my reservation. As I was then walking through the check in procedure, the JetBlue agent apparently felt that she had given enough Assistance. So she abruptly ended the call before I finished asking questions. I was midway through the sign-on process, and there was no way to return and correct a prior entry. So I had to finish the entire process, logout and then log back in and go back through it again step-by-step. Every bit of this process has been cumbersome, slow and full of errors. If this is a known issue, why haven’t they fixed it? Why should I wait for on hold for 10 minutes, and then have the agent need to end the call rapidly? Checking in for a flight is something every single passenger needs to do… How can you possibly design such a process without giving users the ability to go back one prior step and make a correction?
Almost Everything You Need
by Hyokano on 2020/02/10 14:26
Maybe it’s because I bought my tickets through Travelocity but my in-app boarding pass was only available for my first flight from DCA to BOS. Had to ask my connecting Hawaiian Airlines flight to HNL to print a boarding pass for that flight, and then I didn’t have a boarding pass at all for my return flight back to DCA. Also, the info within the app was outdated by the time I was on my return flight from BOS to DCA. I had to use a third party app to figure out the most current gate for my flight, which caused me to walk back and forth between gates C19 and C26 which are on opposite corners of the Jet Blue Terminals in Boston. The app never updated the info even after the fact. It’s a great app otherwise but if I relied on it solely, I wouldn’t be able to get to where I’m going. Am I supposed to also have a Hawaiian Airlines app? I thought they had a partnership but it doesn’t seem to translate well into an ideal traveler experience. Still, this is better than the old days of having to print my boarding pass at home.
Can’t get past the sign in screen
by KjTWilliams on 2019/05/11 04:54
I just downloaded this app today and haven’t been able to get past the sign in screen. I tried going through the google browser with the exact same sign in method (touch id) and it’s working just fine. People down load apps for convenience, things available at your finger tips to make check in, boarding passes and all things travel move along smoother. Which would make this app perfect, if only it worked. I see there were just bug fixes performed with a new update yesterday so maybe I’ll delete and download at a later date. Not a good look though also because this was my first experiencing Jet Blue at all per my fiancé’s flying experience with them. He spoke so highly and although my only complaint thus far is the performance of the Jet Blue app...We’re off to a rocky start!! Update: Months later after deleting and downloading over again, the app is now shutting down immediately after opening up! Not sure what the problem is but I’m booked through them for my wedding and it’s disappointing that for such a special trip we won’t have the app at our disposable! Not impossible just an unnecessary inconvenience.
Crashes and times out
by Suomynona54321 on 2019/06/10 16:40
I tried to book a ticket through the app but finally gave up and booked on the website. The app kept timing out when searching for flights so it took me a while to find a flight. When I finally went to pay for the ticket, the app would take a long time to refresh when I unclicked “same as billing address” to put in a different physical address. After I had put in all of my credit card information and clicked the link to pay, it just kept bringing me back to the credit card entry page. There was no error message saying that I had missed info, just a bug. When I finally got it to submit the payment after multiple tries, it went through the “verified by visa” process and said that my purchase could not be completed! I was able to book the ticket on my phone through the website with no problem.
Extraordinary service
by Ria Harkavy on 2020/08/29 20:27
Due to the Covid-19 pandemic our travel plans were put on hold until a safer time. When my out of town grandchildren needed me to come care for them I decided to take every precaution and make the trip from Florida to Boston. After 14 days of isolating, 2 negative covid tests, registering with the state of MA, I began my journey to Boston Equipped with protective gloves, masks and sanitizer, I was delighted with the precautions that were in place through Jet Blue. The plane was completely sanitized, flight staff wore masks at all times, passengers boarded from the back of the plane to the front, they even took an extra measure by preparing sealed plastic bags for each passenger that contained a water bottle, napkin & snacks! I was overwhelmed by their kindness and genuine care for everyone’s safety and experience as they travel! My heart overflows with gratitude!
Travel nightmare
by Robin Black on 2019/04/21 01:10
Traveled from LAX to JFK and then Rochester to celebrate a very special birthday and my son’s fiancé’s bridal shower. Left hotel at 5 AM for a 7 AM flight. Was notified by Jet Blue on the ride to airport of 4 hour delay, but informed I still needed to arrive at the earlier scheduled time “just in case” they solved the issue. Ended up actually boarding 5 hours later, then towed back to gate for another hour of maintenance work. So, basically spent my entire day in the airport and missed the bridal shower! Ground staff, phone customer service, and flight crew were extremely unsympathetic or helpful. No compensation or apologizes offered. This is the third trip in one year with huge flight delays, and one cancelled flight (unrelated to weather). I’m done with flying Jet Blue. Their customer service has really gone downhill.
JetBlue app
by jet Blue lover Elyse on 2021/04/26 00:59
The old version of the JetBlue app is not working at all on my I-6 phone. It won’t let me update the new version because I don’t have 13.0 iOS. I have 12 point some thing on my I-6 Phone. I spoke with Apple and they said that Jet Blue did not update their app properly because it is not allowing many people to use their app because they don’t have 13.0 iOS on their phones. Please resolve your app issue immediately so I am able to use it like I have been using it for 15 years. I don’t have iOS 13.0 so I cannot use the JetBlue app for anything, even though it says that I can download the other version. I already have the original JetBlue app and it’s not working at all because you have a new App that requires iOS 13. Many customers including myself do not have iOS 13 on our cell phones, so we cannot use the old app or new app! Please resolve this ASAP! I’m extremely frustrated and have a JetBlue flight in a week so I will have to download my boarding pass and cannot do so at this time.
Love JetBlue, Hate Their Website
by DJD562 on 2020/05/03 19:15
Have been trying to use the JetBlue website for the last two weeks and when it says I’m logged in and start booking a flight, it asks me to log in again, and then again after every step. When it came to applying True Blue points, it kicked me to the True Blue login which immediately states it is shut down. Then when closing everything down and reopening, the JetBlue app crashes 75% of the time after entering the booking info. This is not the first time I’ve had problems with the app. Update (this is actually laughable): Since I have been unable to book a flight using the app or the JetBlue website for well over two weeks, I decided to use their “Help” feature which opened an SMS window. When I typed in my issue that I’m unable to book a flight using points on their JetBlue and TrueBlue app or website, I received a message stating “Due to technical difficulties, SMS messaging is unavailable. Please download and use the JetBlue app to book your flight”.
Buggy & Often. Non-functional
by GreySunshine on 2022/01/04 14:00
App struggles with basic things like checking in. Encountered around 4 different error messages all that told me to contact support (which isn’t much help because the chat and texting are often offline and the phone wait is 90+ mins). Also, the app can’t tell me things like where my bag is, which is important to know if your flight is suddenly cancelled (which mine was). Will it be on the rebooked flight? 🤷‍♂️ The app and the interface the staff accesses seems to have no idea. I couldn’t even track flights (i.e. enter flight number to see status). That feature also resulted in an error message. I checked the website and it also couldn’t track flights or really function for check-in / modify flight. Only option was to stand in line at JFK, which is ALWAYS a joy. /s Flight cancellations, changes, and delays are very common, but this app seems to seize and act like it’s a rare and unexpected IT apocalypse. I work in IT and UX design and provide tech support on a regular basis. The underlying infrastructure is way overdo for an audit, code-review, user journey simulation, stress testing, and bug-fix sprints. Time to halt new features until you get basic things back on track! This buggy system must be costing JetBlue lots of money (over-worked customer service, stressed-out IT help desk, and baffled customers).
Love Jet Blue app
by Dad Rad on 2018/02/09 10:53
I love their app. It is so easy to navigate and find the best fares. I get the best deals here compared to Expedia, Kayak and other apps. They never have the deals the Jet Blue app has. Of course you have to fly to a city they serve. We fly often to Washington DC from Hartford to visit my daughter. We have gotten fares as low as $34 per person. Cheaper than driving or taking the train! Of course you have to be flexible with the times they offer and the return trip is a higher fare usually but they still are pretty cheap. And also we have never had a problem with their flights from Hartford or Reagan and the planes are clean and comfortable and flight attendants and other staff are always very helpful and courteous. It’s our first choice for an Airline! Keep up the good work Jet Blue!
Review
by Drdean2000 on 2018/09/24 12:25
My experience with JetBlue has always been relatively good. On my flight in July from FLL-Newark we were delayed 3 hours and there was not even a “sorry” for the in convenience... I missed dinner with my family and it ruined that entire evening. The most recent flight I was on was on time etc... BUTTTTTT what is going on with all the animals being allowed without carriers on board????? Besides the 4 or 5 small lap dogs that were on the flight there was a Labrador 3 Seats in front of me- I could not believe it! I am so allergic to dogs and if this dog was sitting in the seat next to me I would have had a huge issue. Dogs , cats etc need to be in carriers if they are going to fly. He was allowed to sit on the seat and then peak over to the sit in front and back- just ridiculous.
The nightmare of Irma
by ryanmax on 2017/10/23 14:25
During hurricane Irma I had the misfortune that I had to fly to California from Fort Lauderdale and it was quite a crazy day that day and Jet Blue took me out we got to where I was supposed to go they only problem was I paid a fortune for my fair is over thousand dollars and I called them up a couple days later explained how it happened that I was charge so much money and they refunded me all at the $99 fare they were offering me similar thing happened on American airlines my husband got a flight on that airline and they did not take off he had to go home and come back to the airport and I called them and I had to send and I had to send a letter and they refused they said they will not refund me the 900 and some dollars so you fly JetBlue if you’re smart.
Last 2 Flights were Horrific
by JetBlue 4 You on 2019/10/02 04:22
The last two flights on Jet Blue were the worst flights I have taken in the last 20years of flying. Don’t get me wrong, I love Jet Blue and Love Animals, especially Dogs. However, there has to be some enforcement on pet travel policy. The first flight I mentioned, I was watching a movie and the middle seat was empty and the passenger in the window seat took her dog out of the pet carrier and placed it in the middle seat and it started to paw me and lick me and I asked the person to please handle the dog and the flight attendant could have cared less after I asked what the jet blue pet policy. The second flight I mentioned there was 10-12 dogs on the flight they were all out of the carriers and that was if they even had carriers and it was like animals planet. Again, I love dogs and all animals, but on a flight Im paying for I would appreciate if folks keep their pets in the carrier as one dog ran down the isle and they were jumping all around the seats. One of these pets wasn't small. I feel like its unsafe and there is a reason jetblue has a policy to keep pets stowed and secured for everyone’s safety. When did this policy stop being enforced???
This app could be so much better
by Criveraf on 2019/06/10 20:10
There are apps from other airlines that are a breeze to use, to check prices, book flights, check status, frequent flyer status, etc. The JetBlue app is VERY slow! The UI is very confusing, not intuitive at all. You can’t really look at prices days before or after the given date without losing the info already entered or selected. It forces you to select the departure flight again. Also, font is too small! And in some places you need to open a drop down list that is not very evident to you (again, the app is not intuitive or user friendly). JetBlue say they keep improving the app, but in reality they need to overhaul the entire app if they really want us to have a good user experience. Now, I know this isn’t related to the app, but as for prices go, JetBlue has become a pretty expensive airline to fly; can’t count it as a low fare airline anymore. You look at other airlines prices like AA, Delta, United and what’s the difference??
Flight inaccurately indicates canceled
by TessDarwin on 2019/04/21 19:17
Since two app updates ago, a flight purchased several months ago shows canceled. I should also add the flight also indicates canceled on my laptop. Customer service says it is not. Each rep has very nicely directed the problem to my end in their “bless your heart” voice. For example, restart my phone or clear the cache on my computer. I’m not computer illiterate. I use two every day 8 to 12 hours a day. I also tried querying for the confirmation without logging in on both my laptop and cell. Very frustrating..... I’m tired of these updates that add more “features” than making your customers lives a bit easier with travel planning.
Ratings are a lie
by Not happy31 on 2021/12/19 15:43
Let me start by saying I love Jetblue; best flight experience going… the app? total crap… use to be better but the past year it is useless… you can’t “Manage Trip” to get into the details of any trip, change or cancel; just keeps loading and when it does stop loading? nothing as it keeps you on the same original page that just lists your flight… which forces you to use the chat function if you want a seat change, flight change, just access to general info about your trip and that chat function is constantly bogged down for actually getting a response…i don’t know who is manipulating the ratings for this app but beware, it is crap - would have given zero stars if I could… this app makes me rethink why do I keep Jetblue as my go-to airline; I hate Delta but gotta admit their app (and therefore my preflight experience) is awesome and far superior…. be better jetblue!
Most frustrating app ever!
by hjnsklcskvslsvlv on 2019/11/13 05:52
No matter how often I update this app, I keep running into the same extremely frustrating issues. I can’t tell you how many times I’ve either opted to fly another airline or whipped out my laptop to book my JetBlue flight using the web after failed attempts at using this incompetent app. The app takes forever. I get the “Loading” spinning circle after filling in each individual field. More often than I’d like to admit, I’ve magically gotten as far as the final page before booking only to have the field for my billing address state be uneditable! It’ll just be gray and unclickable. I literally cannot enter my billing address state and therefore cannot complete my booking. When I tell you, I’ve almost — oh wait no, I have ACTUALLY thrown my phone out of frustration with this app. I don’t know if it’s just me, but every time. I mean EVERY TIME I give this app another try it ends up biting me where it hurts. And I end up flying Delta instead.
Always A Great experience!
by wolfiewmn111 on 2018/10/11 19:48
When I fly it’s always JetBlue if they are a carrier where I’m going. It is the easiest process ever to make reservations, get to the airport & get where I am going without stress. I had my first ever horrible experience where I got held up in TSA. I hear customer service calling my name. 3xs they called me with the final call being the gates are closing. I can’t go to the gate. I missed my plane. I finally get to the gate. I explain my situation to Dominic, the JetBlue representative. He was sorry for my distress. He asks if I’d like to fly with another carrier. I said “No, JetBlue is the Best!” He gave me excellent customer service, rescheduled me for the next day’s flight & I was on my way. All JetBlue needs to do for me now is fly into New Orleans! 😜
Can’t get passed the sign up.
by Mr.Excuseme on 2019/03/22 01:46
I tried this app for the convenience factor but there is non. First thing that bothers me was ,when you try to and your personal info, they ask for your birthday and a scroll with the month day and year pops up. Cool, wrong NOT COOLl! It won’t let you change the month unless you change the year or days first. Really??? Took me a few mins to figure that out. I was ok with that, but then after I entered all of this information in and agreed to the agreement, BOOM it won’t let me sign up. It says check your connection. So I turned the WiFi off and went straight to LTE, put all of the good ol info in the right places and. DOUBLE BOOM, (sign in failed, check your connection) Fooled me once shame on you, fooled me twice shame on me, you won’t get me again! Uninstalling...
COMMENDATION FOR SERVICE
by fras vonny B on 2022/01/08 23:11
Appreciation and gratitude for an exemplary flight experience to and from Orlando, Florida U.S.A. under the public health advisory. When my wife and I had to rebook our return flight to New York to an earlier date it was most convienient using the Jet Blue App. The flight was pleasant indeed. We expect to fly on Jet Blue for every trip. Since I am over 65 years of age I am expecting to undergo medical examinations for various conditions and when my health is improved I will be better prepared to take the journey. Passengers and crew alike need to rest and being a senior citizen is a reminder of my own health awareness. Once again best regards to all of the crew members and staff at Jet Blue Airways. Francis and Mirian Von Muller.
Best Airline ever
by Sugaree0621 on 2021/09/24 18:46
JetBlue will always be my first choice when flying. They’re airfare is beyond competitive with other fares. I actually SAVE money flying JetBlue. And it goes way beyond the airfare. I’ve never met a flight attendant who wasn’t kind and and wasn’t willing to go the extra mile to take care of passengers. I love the option of assigning myself a seat with extra legroom without having to fork out tons of money for first class. And the entertainment- One of my FIRST must-haves when flying cross country and JetBlue certainly offers more than enough current television and/or movie choice, as well as music. I won’t fly any other airlines unless absolutely necessary.
pure frustration
by Jujujujujujujjjujujuj on 2021/12/17 15:06
This app is genuinely infuriating; error after error after error. The amount of times I’ve had to fully enter my information all over again to purchase a flight it’s insane. I’m sure they’re losing customers because of this. The only reason I have this app at this point is for the boarding pass when I’m at the airport, that I will say comes in handy. Although I think the people working for In-chat mean well, I spent in an hour and a half canceling a flight because I have covid but instead of cancelling the one flight I asked for, as the app wasn’t working nor allowing me to do it myself, the in-chat person canceled my whole trip home for Christmas. I just needed a delay but this whole process definitely doesn’t encourage people with covid not to travel. I have not gotten my 100 dollar cancellation fee back either.
We love flying on JetBlue
by Lucky L! on 2019/12/13 00:21
We have been traveling for years on JetBlue and it’s definitely the airline of choice. We are now Mosaic members and enjoy all the perks that go with it, including free check in luggage, having our luggage come off first, the ability to change or cancel out flights, boarding next after passengers who need assistance, having a private telephone number to call to make changes to you ticket or just the ability to ask questions that are rapidly handled. But not the least of all are the personal who check you in to the flight attendants to the pilots are the most friendly and helpful of any airlines by far. We love you!! Luke and Mary Jo Pittoni
Airline Unpredictable, Unreliable!
by JohnnyAguilar on 2021/07/08 23:41
This could be the best app ever made, but it doesn’t matter because Jet Blue is probably best the least dependable airline ever. And I have flown with Spirit, Alaska and Frontier before. Yes then actual flight may have decent seating but it doesn’t matter if you can’t even get on the flight! Always expect delays, and cancellations. The only thing you can depend on is for them to take NO responsibility for their lack of preparation, and communication. Since we know flights will ALWAYS be delayed or canceled, the app needs to have better programming, so that it can automatically update you whenever it changes, and also automatically update your ticket whenever saved into your wallet. But even then Jet Blue is still a joke and I will never fly with them again. I’ll take my chances with Spirit airlines. And no one ever wants to fly with Spirit Airlines.
What’s Better than Blue?!
by JRyanNYC on 2017/12/01 19:59
I can say that I haven’t flown with JetBlue in over a decade and since I stopped working for them when they stopped flights to ONT, so returning to the airline I was part of after so long had truly shown how much JetBlue has evolved in service, equipment and culture! The service has gotten better, the free extra perks are still free (minus the checked bag allowances), they evolved their A321 cabin and introduced a premium product called Mint and broke from the core cabin layout that they were known for having, and they tacked on some extra fees for priority seating, priority boarding and the premium snacks and beverages. Some of the old JetBlue is in there, just under a new shiny cabin and all still while keeping to the shades of Blue that first flew on the first flight! The App is always updated to be functional and still hip and trendy. Having all the features you do want and none of the features that clutter up an App. Any issues they’re just a tweet or phone call away and always are helpful and quick in addressing any issues or concerns!
App is terrible Customer Experience
by jchart3 on 2021/12/27 14:22
App doesn’t work or not updated for most basic things. Examples: • Flight Tracker - shows flight times BUT don’t trust it because it doesn’t update until MUCH later than real time, if at all • Manage Trip - click the button to adjust seats, change flight…at least that’s what it’s supposed to allow you to do. It doesn’t. It simply puts you in an endless loop where you wait and then the “Manage Trip” intro screen re-populates. • Much of the app is just a re-direct to the website and not a functional UX/IX at all. Come on JetBlue. Spend the money and pay a team to get this right. I generally appreciate the in-flight experience. The pre-flight experience has me frustrated and looking for alternatives and, ultimately, impacts my feelings by the time I make it to the inflight experience. Do better, please.
Worst app
by MrKDA on 2019/06/13 13:50
The American Airlines app is seem less when adding an upcoming trip. This app won’t let me add my flight so I can check in quickly when check in becomes available. I keep getting an error message. I tried to contact customer service via chat but it says they are experiencing a higher than normal chat volume? Seriously, that’s what chat is for! The app wants me to call them but I’m out of the country paying .15 a minute for calls. How antiquated is Jet Blue. Makes me wonder about the upkeep of their planes if they can’t keep something as simple as an app running. The fact that they’re receiving a higher than normal chat volume tells me that numerous people are figuring out that the app is garbage. Also, the 4.9 stars is garbage. Just scan through the reviews and you’ll see just as many 1 or 2 stars as 5 stars....that’s fishy. Next time, I’ll be sure not to use Jet Blue for anything.
How this company it’s really working!!!!
by itzel__00 on 2021/06/30 19:52
I have since yesterday trying to communicate with someone they let me waiting two hours in the phone them call just get disconnect they change the time or my flight just like that I was having another flight with three people they put them in a diferente airplane different time without even let me know thanks god I’m always checking the app they don’t care even if you lose your money now I been calling since yesterday any respond right now I have 2hours and 43 minutes nothing I send also emails and nothing this it’s really crazy
Why can’t they get this right?
by Duz26 on 2019/02/23 15:15
After the “enhancements and bug fixes” update, I tried to book a flight and pick an exit row. I get the pop up of standard safety stuff and the fact that it’s going to cost me an extra billion dollars, along w a close button and cancel button...no agree/continue button. So basically there’s no way to chose the seat I want. While we’re on the subject, when showing your seating chart, why would you have 2 close buttons and one of them complete cancel your navigation and make you start over? You’re not a discount airline anymore, get rid of the tech that makes you seem like one.
Jet Blue Experience
by Randie47510 on 2018/09/03 11:40
We only fly JetBlue. There is only one item we disagree with- and that is the raised price for bringing a pet in a carrier under the seat. Cost to jetblue is zero- I could pay for the seat next to me cheaper than the $125 for the pet fee. Ours is an older well behaved cat. He bothers no one- he seems to enjoy his carrier and sleeps in it at home. My thought is that if a pet becomes a “known traveler” and is consistently well behaved- offer frequent flyer discounts. Fly twice, third is free or something. We will continue to always fly jetblue because we enjoy the jetblue experience- we recommend jetblue to everyone. We would just like to bring Dumbby more often.
By far the worse airline ever
by tornewyork on 2021/12/27 17:48
JetBlue cancelled my flight then gave me a flight to a different state. I call and I’m on hold for 90 minutes. Some lady finally answers and ignored everything I said. She finally asks for my information but she couldn’t be more annoyed (if you hate your job it’s cool just don’t take it out on people just trying to get to their jobs) after asking for my information and me giving it to her she hangs up on me. I call back and I’m told I have to wait another 90 minutes. I get on the app and try to get a hold of someone that way and I’m told I have to wait 15 minutes. I wait about an hour and nothing. There is absolutely no one at JetBlue that is doing anything what so ever. The app is just as bad as the airline and everyone else in it. They are worse than spirit airline and that’s saying something
JetBlue is Blue Chip All The Way!!
by LAJenn on 2017/08/28 06:20
JetBlue if it were possible for me to give everyone in your company a big hug I would!! You have come through for me so big with last minute travel plans at an affordable price. I am so appreciative of your services. Your flight attendants are super nice and treat everyone like the whole plane is first class. I 90% of the time I book online and it's faster and easier than ordering at Starbucks. The 10% of the time I have to speak with a representative because I have some complicated change that needs to be done same day of travel I always feel like I'm talking to one of my friend's. Jetblue I luv you!!!
Like it but hate it during high peak time
by al47373 on 2019/07/03 03:28
Seems like every year when I need it around the high peak holidays, the app lets me down. I’ll be in the middle booking, going as fast as I can go (which is pretty slow because the UI has so many drop down fields) and then finally I’m down but I’ll get an error because the price changed. Someone else booked. And I couldn’t possibly move faster because of field limitations...and now I don’t have enough points to book. It happened both this year and once or twice last year. Once someone starts booking you should hold the seat within a session before increasing the price. Then the price wouldn’t update so it kept giving an error msg. I had to contact help since I didn’t have a desktop.
I don’t think
by TALLMANJA on 2021/06/16 19:08
I don’t you guys move with a sense of urgency to help people to get through the airport people will come to you including myself about something because your flight it’s almost ready to board and you people attitude is more, when I get to you I get to you…And I think the reason why you guys are like that is because you forcing people to upgrade to Mosaic…. And the last time I checked I think you have more regular passenger than you do mosaic passengers and if those passengers switch to another airline you won’t have any business…. Food for thought
Buggy alerts
by Pleeboid on 2018/08/06 11:18
I have experienced several false alerts coming from this app that have caused minor confusion at a minimum, and at times full on panic. The latest false alert informed me that my flight’s departure time had been moved up by 1 hour and 40 minutes. I live 35 minutes from the airport so I rushed out of the house and drove as fast as I could through the rain, only to run into the airport at what I thought was 5 minutes late for my new departure time. While I was waiting in TSA, panicking that I had missed my flight, I was informed by a fellow passenger that the alert was bogus, and that the flight was scheduled to leave at its normal time. The JetBlue staff could not explain what had happened. Not only was this frustrating, it was dangerous. I foolishly took chances try to get to the airport that were unnecessary. All other functions in the app seem to work fine, if not a bit clunky. Until JetBlue fixes whatever is wrong with their alerting I would not trust anything this app tells you.
Lacks frequent flier practicality
by neville burrows on 2017/12/03 12:43
I only recently started flying JetBlue consistently in the last year and while the flying experience is palatable - their mobile app is near useless. I started to write this review prior to the latest update and even after the update previously it had extremely limited functionality for a major airline. The latest update was comparable to putting lipstick on a pig. Cosmetic not functional. The biggest issue is the inability to change seats through the app, view a real-time seat map and view standby/upgrade list. To me, those are the 3 most important features of any airline app. Also it does not show TrueBlue activity only your point balance. The update seems to have improved the freezing and crashing but the app lacks frequent flier practicality of which would be expected for one of the top 4 US airlines. A ways to go.
JetBlue workers steal a phone from the bags
by MDCMA45 on 2018/09/26 23:27
My dad was traveling September 24 from Fort Lauderdale airport to Quito-Ecuador. He gave his carry on bags to the lady in the counter in Fort Lauderdale Airport Before the flight, when He remembered he has left his new iPhone 8 Plus with the box and everything inside his backpack. He went back to the lady at the counter asked for his bag if is still there to get his phone and the lady told him the bags are inside the plane already. When he got home to search for his new phone the phone wasn’t there. They gave us a phone number in Ecuador that nobody answers, and we asked for help here, and they just told us to call that number. Do you think that people that work there will be honest? and wouldn’t steal stuff inside our bag? And if they do take anything shouldn’t the company be responsible for the stolen items and pay back the customer?
New phone new app list my information
by TB from NJ on 2021/10/28 23:52
Loading the new phone that I have with the new app lost all of my information and gave me a brand new number and now I cannot locate any of my flight information using the app. I contacted Jetblue and they told me to delete the app and try to reinstall it same thing happened. The only way I can get my information is if I go onto a regular desktop or go onto the regular jetBlue website and put in my old number which shows my credits and every part of the information that I needed for my flight.
SAD, SAD, SAD. Pretty upsetting.
by jims1926 on 2019/05/29 19:59
Your software is all messed up. The seat assignments I made for myself and four others over a month ago seemed to have disappeared when we checked in today. Same thing happened to my wife and I a month ago. One of our travelers checked in today and got his and two boarding passes for two others when all he did was to ask for his boarding pass alone. Pretty sickening and disturbing but, unfortunately, what is one to do the day before the flight leaves. Same thing appears to have happened on our flight home next week. SAD!
Nice App but Annoying Lock Screen Pop-up Persists
by Camediadoc on 2021/05/25 16:03
This is a very nice app. Very useful. Updates automatically when the gate changes for your flight, etc. I flew on JetBlue yesterday morning and the Boarding Pass showed up on my iPhone’s Lock Screen all day yesterday. That was fine. But, the problem is that the Boarding Pass keeps showing up on my lock screen TODAY also and I can’t seem to get rid of it!!! It’s really annoying. I don’t want to delete the app to solve this problem but I just might have to do that because there seems to be no way around it. I’ve tried changing the notifications in Settings but to no avail. JetBlue needs to fix this problem.
Application and 1800 number
by gurlymc on 2021/08/03 17:11
I have flown on JetBlue since it’s creation and have never experienced so many tech delays as I do now. I have flown several times this year and if you experience an issue with your flight, covid testing arrangements or the need to extend your on hold for 3-5 hrs before you can reach a person or your disconnected hours in. The app is continuously under construction and fares you reserve spontaneously disappear! We have been on hold today for over four hours trying to reach a representative. The flight we tried to book kicked us out upon payment and went up over 200 dollars. We have pics to validate. What is happening with this company ? JetBlue has always been my go-to airline but now I am rethinking my preferences.
slow
by millyrock10 on 2021/11/22 16:27
i literally never leave reviews for anything but i have a trip upcoming this week and the app is so unbelievably slow. my dad booked tickets for my boyfriend and i and i’m trying to manage the reservation and assign seats for us and the selection process couldn’t be more tedious. i’m trying to shop around and book seats that fit our price the most, but i cannot simply select and unselect a seat after the price FINALLY shows. you have to completely redo the process because the wait for the app to load and recognize that you want to go back a step is not worth waiting how long you have to. and i have had to do this several times. united’s app has never been this slow and horrible to use 🤷🏻‍♀️
15 years and counting
by Mericrismi on 2019/10/14 04:27
I’ve been traveling with Jetblue since they open in Logan Airport, Boston, MA. having no complaints at all. Good service, quality and excellent pilots . You can choose your seats and can have a carry-on and personal without charge. Sorry that Mr. Nickname19 experience was negative. You should always asked about the seatings, luggage, etc. Don’t assume because one airline performes its way , the other airlines will do the same. Always confirm your benefits, rules , actions and everything that concerns your flight and what to expect. It’s your responsibility to make sure everything is correct.
Flights
by Red1577 on 2017/12/10 22:21
There should be more options of direct flight from FLL to SDQ. That flight being at 5:50 am is way too early!! There should be a flight at 10 am at least!! Also, it would be great if there was a flight from PBI to SDQ, there are so many Dominicans that have to drive down to FLL in order to be able to catch that flight. If someone lives in Port St. Lucie and needs to be 3 hours before their flight to the Dominican Republic ( 3am ) they would have to start driving between 1:00 am - 1:30 am so they can catch that 5:50 am flight. But PBI would be great for all of us that live in Palm Beach and St. Lucie Counties!!
Only Way to Fly
by Kaykx on 2017/09/30 04:31
JetBlue is literally the only airline I have ever flown consistently and am always satisfied with. I have even had some rough travel experiences using JetBlue and they have ALWAYS made up for any short-comings, above and beyond as well as extremely promptly including putting me up in a 4 star hotel near airport, paying for dinner and breakfast, and changing flight times and dates at no extra charge. I truly swear by JetBlue through and through and I honestly haven’t flown any other airline besides them in the past 5 years. Love em’ and their blue chips and Dunkin’ Donuts coffee. 👌🏼😍💙
Impossible to book through the app
by dallasapollo on 2018/07/05 18:26
I love JetBlue but it is literally impossible to book a flight through the app. There are two many amateurish bugs throughout. Like in one spot the "phone number" field (required) gets populated by a drop down list of countries, with no way to put in an actual number. In another phone number field, dashes are required but the keyboard that gets displayed doesn't have a dash button. Also, don't tap any of the "info" buttons to see the difference between the different plans - there's no Close button. The only way to close it is to shut down the entire reservation process and start over. All in all just a terrible terrible experience. I tried twice, wasted half an hour, and was never able to book my flight.
Rating Trends
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All Versions
5.0
1,233,891 total
 5
1,108,250
 4
98,074
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3,681
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7,920
Current Version (6.1.1)
5.0
1,227,363 total
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1,104,233
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97,373
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15,662
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3,319
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6,776
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App name
JetBlue - Book & manage trips
Description
Take JetBlue everywhere you go! Download our award-winning app to book, manage and check in for your trips, access boarding passes and more. Day of travel – Your day of travel is a breeze with key information right on the home screen. Manage trips – Update your seat selection, add extras or make changes to your itinerary with just a few taps. Boarding pass – Check in and get to your gate quickly without the hassle of printing a boarding pass – one less thing to carry on! My trips – Add your upcoming and past itineraries to access everything you need to know. Book flights – Search and book your next trip with ease. Airport pickup – Rent a car with Avis/Budget or schedule a shuttle. Inflight experience – View all our snacks, drinks and entertainment options. City guides – Learn about hot spots by tapping on city names in My trips. My TrueBlue – Enroll or sign in to TrueBlue to keep track of your TrueBlue points, view your Travel Bank balance (if you have one), request points for past trips and enjoy a more personalized experience. & More – Access our flight tracker, travel tools, airport maps and other content.
Simply the best
by DJ MasterMind Go! on 2022/01/20 13:42
Easy to use, always has great deals and makes traveling with JetBlue complete seamless with instant boarding pass access, ability to make changes or upgrades right on your phone & never give you logging or functionality issues! Beyond 5 stars …
Jet blue
by Cosch Coz on 2022/01/20 00:39
Excellent app - employees have also been great in Syracuse NY
It almost never works
by Rashawn Diallo on 2022/01/19 20:37
It’s been weeks and I still can’t see my booked trips within the app, no matter how many times I uninstall, reinstall, restart my phone, log out, and log back in, at the instructions of customer service reps. New flights no longer automatically appear in my list of trips. They need to be added manually. This is the worst airline app out of all my airline apps.
Ease of flight
by Plebes update on 2022/01/19 10:05
The jet blue app makes it so easy to book flights because of the easy usage of the app. Very convenient to have boarding passes right on your phone. Plus with the jet blue card makes it great for racking up points
lit
by Kebeiskdneiekeneke on 2022/01/18 22:11
crazy movie
JetBlue app
by nanny Nannette on 2022/01/18 15:07
This has made my life much easier. Thanks nanny Nannette
Nice app to fulfill the requirements
by Nickname 2nd on 2022/01/18 00:15
Very easy to use and self explanatory features to complete the booking confirmation
Worst airline ever . Try something else . Wont listen complaints
by raylin lombert on 2022/01/17 23:17
Worst airline
Love this app
by Nhfcgjj on 2022/01/17 13:42
Book, change, pay… so easy great app
Jet blue
by yazzyfaydaGreat on 2022/01/17 03:58
Awesome
Better explanation for notification is needed
by notification needed on 2022/01/17 00:37
Whenever I get a notification, I’m unsure of what it’s for because there’s no inbox to receive a message and when I pull up the app, there’s nothing indicating what has changed.
The best Airline
by SieLB on 2022/01/16 20:20
If it goes where I’m going I’m without a doubt traveling With Jet Blue!
JetBlue.com in a app shell
by johnriley on 2022/01/16 17:57
Most of this app is a shell for JetBlue.com making it super slow and unreliable, especially in an environment like the airport. It takes 2x the time that it takes me in the Delta app to change seats. Really disappointing and a terrible setup for an airline app!
Jet blue app
by boston dan f on 2022/01/15 23:18
I love the jet blue app. Makes everything very simple.
Terrible customer service
by Samonaiya on 2022/01/15 21:09
I canceled my flight within 24 hours but didn’t get the refund back to my original payment in time. Then I contacted the customer service on the app. The agent was so irresponsible to issue my refund to a travel credit and closed my chat immediately right after.
Bad app
by 56 Ed on 2022/01/15 16:44
App is slow, buggy, poorly designed. Will mot fly with Jetblue until fixed
Pathetic App
by Steffon J on 2022/01/14 06:19
Incredibly slow.
The best airline ever
by lalacoco5 on 2022/01/14 02:30
I honestly can’t say enough about how much I love JetBlue and being Mosaic. I travel a lot and wouldn’t think of using a different airline, as they all pale in comparison. I’m definitely True Blue 💙
Jet Blue and American
by BernRich on 2022/01/14 02:26
Very happy with JetBlue but but not so much with partners with American…. We booked with JetBlue 6AM LGA to MIA January 19 (CBZBOH) then it shows on American FL 1249 it shows up as 8 AM NOT GOOD… as our friends are still on the 6 AM flight…, same on our return January 25…. Ours moved to 12:00 PM AA Flt 524 and theirs stayed at 2:55 PM… AA 749… MIA to LGA We want to keep the original 6 AM and the original 2:55 PM as the rest of our trip fits those times Sorry I am a bit negative this time after all my positive replies in the past
Jet Blue is number 1 in my book
by FlyMe2andYou on 2022/01/12 23:15
Jet Blue went above and beyond to assist my wheelchair chair bound mother and I, from the time we left our flight and getting to our destination they were all about making her feel comfortable and were very helpful, Love my Jet Blue and I won’t fly any other airlines, thank you crew and pilot and wheelchair assistants , 5 stars all the way
Super easy to Use
by Tckdp on 2022/01/12 16:20
Great app with easy navigation icons.
Greatest service
by kbchiro on 2022/01/12 06:02
Good with timings
Professional job always
by M.Sidibe on 2022/01/12 03:23
Good
SJU JETblue
by Rédon222 on 2022/01/10 03:23
San Juan Jet Blue, AH YEAH!!!!
Easy to use!
by LadyBeth55 on 2022/01/09 23:24
I enjoy using the app and being able to easily locate my travel info.
Stupid log in
by yohanan choeun on 2022/01/09 21:26
Wont keep me logged in. Fix it
HCXAXA
by duppy86 on 2022/01/09 18:28
I recently travelled from Jamaica I did my check in online here , but there was an authorization form that was supposed to be done but I wasn’t aware and one of your agents in Jamaica assisted me by using her phone because mine wasn’t working on the WiFi she took control and did the necessary and check me in which I find very helpful and I have never experience this type of treatment before, I forget her name I just want to say thanks, wish I had taken her email so I could reward her
Easy and quick
by flygirlrocks1990 on 2022/01/09 13:41
I love this app!
Trip to west palm
by larue192 on 2022/01/09 12:18
First time using app was great up to minute updates was easy to use
COMMENDATION FOR SERVICE
by fras vonny B on 2022/01/08 23:11
Appreciation and gratitude for an exemplary flight experience to and from Orlando, Florida U.S.A. under the public health advisory. When my wife and I had to rebook our return flight to New York to an earlier date it was most convienient using the Jet Blue App. The flight was pleasant indeed. We expect to fly on Jet Blue for every trip. Since I am over 65 years of age I am expecting to undergo medical examinations for various conditions and when my health is improved I will be better prepared to take the journey. Passengers and crew alike need to rest and being a senior citizen is a reminder of my own health awareness. Once again best regards to all of the crew members and staff at Jet Blue Airways. Francis and Mirian Von Muller.
companion pass issues
by boysrivermama on 2022/01/07 07:46
The website is pretty easy to use but it’s been impossible to add frequent flyer numbers for me & my husband when I originally signed up my son.
Thanks JetBlue!
by joshuaneri on 2022/01/07 05:10
Always convenient, I travel on a weekly basis and always hope to God JetBlue flys into the airports I'm going to. The app works flawlessly, and almost never has any ⚠️ errors.
Terrible
by Wilfry 95 on 2022/01/07 00:21
It was fine at the start of the trip, but there were some pretty rude employees. The worst part was after we got out of the plane. We had to wait 2 HOURS to get our luggage, but other flights that came later got their luggage almost immediately. It was absolute chaos and I might not use JetBlue again
Phone service
by whiteozly on 2022/01/06 19:12
For dome reason i cant figure it out i can mever get service
App is awful
by JB Not Cool on 2022/01/06 05:19
App is always crashing and constantly loading. User interface is really bad too. Does Jet Blue fly anywhere anymore?? Every time I look for a flight for San Francisco or San Jose the app tells me no flights match my search.
The app is very friendly
by josemiguelmesa on 2022/01/05 15:43
The app is very friendly
Good
by janclo vandam on 2022/01/04 19:18
Great
updated and all info gone
by megannnnnxo on 2022/01/04 16:10
updated app and all my information is gone, trying to add back in and just keeps “loading” - had no issues with previous version
Buggy & Often. Non-functional
by GreySunshine on 2022/01/04 14:00
App struggles with basic things like checking in. Encountered around 4 different error messages all that told me to contact support (which isn’t much help because the chat and texting are often offline and the phone wait is 90+ mins). Also, the app can’t tell me things like where my bag is, which is important to know if your flight is suddenly cancelled (which mine was). Will it be on the rebooked flight? 🤷‍♂️ The app and the interface the staff accesses seems to have no idea. I couldn’t even track flights (i.e. enter flight number to see status). That feature also resulted in an error message. I checked the website and it also couldn’t track flights or really function for check-in / modify flight. Only option was to stand in line at JFK, which is ALWAYS a joy. /s Flight cancellations, changes, and delays are very common, but this app seems to seize and act like it’s a rare and unexpected IT apocalypse. I work in IT and UX design and provide tech support on a regular basis. The underlying infrastructure is way overdo for an audit, code-review, user journey simulation, stress testing, and bug-fix sprints. Time to halt new features until you get basic things back on track! This buggy system must be costing JetBlue lots of money (over-worked customer service, stressed-out IT help desk, and baffled customers).
JetBlue rating
by drjam-2 on 2022/01/04 01:06
Very efficient management! Flight services are dependable and has been timely with flight schedules. Crew is fabulous and gentle to its passengers! Whenever available JetBlue would be my first choice! Happy New Year 2022 to everyone! Thanks
Mosiac Once Again
by REMY NY - FL on 2022/01/03 23:16
Been flying JetBlue for 12 plus years exclusively and lost my Mosiac status 3 years ago and glad to just now regained it!!! I AAAAAMM BAAAACK
Upgrade
by Mimievie on 2022/01/03 21:33
Since my iPhone does not have 13.0 what good is the app . Can not open or do anything. Apple says I have the current 12.5.
Very disappointed with this treatment.
by Lanchick on 2022/01/03 21:12
Jet Blue cancelled our flight, auto rebooked us to a different airport, different time and gave away our pre paid for seats all with our refund. Very disappointing!
Thanks
by Caracoles de Colores on 2022/01/03 02:46
Love the service , thank you
Reborn
by jetbluessss on 2022/01/02 03:23
They didn’t let me in my doll
Awesome !!!
by Esnrrrfkznjdfshrefbskub on 2022/01/02 00:09
Love jet blue
Best airline first class
by SecFun on 2022/01/01 18:54
Mint is the best Friendly service Great seats Best food in first class anywhere Staff acts happy to have you on board
App/Site is Extremely Broksn
by //Jake// on 2022/01/01 12:09
I can’t actually manage my bookings, access any information, or really do much of anything I’m supposed to be able to do except add my boarding pass to my Apple Wallet.
Great, informative app. User friendly, easy to navigate…just what I look for!
by Chuck-LICSW on 2021/12/31 15:10
The app is user-friendly and informative; just what I need
Whoever changed the app should be fired
by Fordham Mugzs on 2021/12/31 06:51
The app was great. Now it is absolutely terrible. But this extends to the entire JetBlue website as well. It is absolute CRAP. NOT INTUITIVE, not easy to navigate, and constantly crashing. Whoever changed the website and app should lose their job and question their career choices.
Nice UX
by Faizan dosani on 2021/12/31 03:04
Easy to use
The recent improvements are really good!
by jackklink on 2021/12/30 18:09
Good app. Could be better but it’s great
Love from CUN
by PannusMan on 2021/12/29 21:55
This app makes your life worse. My gate has been changed twice and was not reflected either time nor were updated departure times posted. It was not able to provide boarding passes as promised either.
Worst airline
by JetSki5000 on 2021/12/29 18:15
Nothing can be done on the app. Anything regarding seat selection, flight changes, bookings etc require you to call JetBlue and 3 hour holds are standard. Their chat representatives cannot do anything except tell you to call in.
garbage
by dazdademon on 2021/12/29 05:01
The website was slow and always had error screens so I downloaded the app and the app is even slower and always has an error screen. Jetblue's user interface is hot garbage
Friendly staff
by Savvybelle on 2021/12/28 12:37
I flew on Christmas Day 12/25/21 from JFK to BGI. And even though we were slightly delayed leaving JFK , due to loading bags and finalizing numbers with the Load House, your staff stood out because of their professionalism. Your team members are some of the friendliest in the industry. The gate staff, cockpit, and inflight crew. I can’t remember all their names, but I do recall Jadderly was the number 1. Please send along thanks from a grateful customer. Thanks Shelly Smith-Benjamin
Useless app
by Once in awhile Faxer on 2021/12/27 18:54
I have the up to date version. I went to select a seat and my flight was canceled. It took 3 hours on the phone to fix it. Now I’m trying a month later to change my flight and I selected a new flight pressed continue and nothing…. Again I’m going in circles.
By far the worse airline ever
by tornewyork on 2021/12/27 17:48
JetBlue cancelled my flight then gave me a flight to a different state. I call and I’m on hold for 90 minutes. Some lady finally answers and ignored everything I said. She finally asks for my information but she couldn’t be more annoyed (if you hate your job it’s cool just don’t take it out on people just trying to get to their jobs) after asking for my information and me giving it to her she hangs up on me. I call back and I’m told I have to wait another 90 minutes. I get on the app and try to get a hold of someone that way and I’m told I have to wait 15 minutes. I wait about an hour and nothing. There is absolutely no one at JetBlue that is doing anything what so ever. The app is just as bad as the airline and everyone else in it. They are worse than spirit airline and that’s saying something
Great App
by Myra Enis on 2021/12/27 16:06
With new update can not login says oops error email or password entered incorrectly includinf faceid.
App is terrible Customer Experience
by jchart3 on 2021/12/27 14:22
App doesn’t work or not updated for most basic things. Examples: • Flight Tracker - shows flight times BUT don’t trust it because it doesn’t update until MUCH later than real time, if at all • Manage Trip - click the button to adjust seats, change flight…at least that’s what it’s supposed to allow you to do. It doesn’t. It simply puts you in an endless loop where you wait and then the “Manage Trip” intro screen re-populates. • Much of the app is just a re-direct to the website and not a functional UX/IX at all. Come on JetBlue. Spend the money and pay a team to get this right. I generally appreciate the in-flight experience. The pre-flight experience has me frustrated and looking for alternatives and, ultimately, impacts my feelings by the time I make it to the inflight experience. Do better, please.
Jaquaviontavious
by ddsfccfgg on 2021/12/27 04:49
So yeah I didn’t get my pretzels like American Airlines I’m switching back
love
by Skittle5261 on 2021/12/27 00:00
super helpful
App works great!
by J28383838 on 2021/12/26 21:47
A flight on another airline was cancelled and I rebooked a flight on the app in two minutes. It’s easy and intuitive to use. Never glitchy.
Horrible Performance
by NYCTravelPro on 2021/12/26 02:48
Much of the app is not native, just webviews of pages on their website. As such, performance is abysmal even on WiFi connection.
Bag check in
by Leaving Orlando on 2021/12/25 11:52
Omar at MCO was awesome this morning. Christmas morning and he had such a great attitude and was light hearted. You need more employees like him.
The Service beyond expectations
by Jing. W on 2021/12/25 05:12
Great service! Thanks!
iOS 13
by hee3314 on 2021/12/25 00:06
iOS 13 is not available for my iPhone 6 so the app is not useable to me. It also won’t let me download an earlier version of the app, even though a version of the app is on my phone.
Excelente
by portala on 2021/12/24 23:13
Excelente
My trips show up on the computer but not the phone app
by BklynGibby on 2021/12/24 17:31
My trip show up on the computer but not my phone app
Easy to use
by ijnhhbbbnjjjjfffccvvghy on 2021/12/24 14:02
Great app
Great app
by tcalner on 2021/12/24 00:59
Love it
Not responding
by marynaMia on 2021/12/23 18:44
Horrible this is not working properly . Can’t even log out just keep blinking to blank and repeating and I deleted the app and re installed again still same problem .
Easy to use
by Susans Account on 2021/12/22 23:40
Love the convenience of the app.
Miami to Washington DC
by J Boan on 2021/12/22 21:09
Flights always on time. Professional employees. Room comfortable seats with my choice of movies.
Easy app but…
by AnaClaudia1201 on 2021/12/22 14:31
Love the app but wish we could easily cancel standby travel through the app rather than having to go through interline travel
Los mejores
by Jenniferjanice on 2021/12/22 06:11
Desde el proceso de compra de pasajes, orientación, los empleados en especial Daphmary Torres, desde aclarar todas tus dudas y el apps está bien completo. No los cambio.
J
by cangrymanuel on 2021/12/21 19:59
Best air line ever
Excelente
by DGS 52 on 2021/12/21 18:40
Excelente
Simple clarity!!
by zoesoto1 on 2021/12/21 17:19
JetBlue has simple clarity!! Step by step introduction and the ability to put pas in wallet. Live it!!
Jet blue app
by jnewe on 2021/12/21 15:32
It’s easy to navigate
minty
by vee banks on 2021/12/21 12:12
mint has to be the best flying experience jetblue has to offer. little pricey but well worth it for the comfort & life experience u gain. i love mint and will never go back !!
App is great
by upallnite13 on 2021/12/21 03:54
The app is great, but the baggage claim needs some work. An average of a 20min wait after landing seems to be a norm for JetBlue. But the app is great and easy to use.
As good as it gets!!
by Unhappy point counter on 2021/12/21 03:48
Exceptional, intuitive and brilliant. The gold star of airline mobile apps!
Profile Section Not Working
by Greggygreg on 2021/12/20 22:34
Not able to update profile info, section glitches out or does not load
Never can manage trip
by kk12mmk on 2021/12/19 23:26
Never allows me to manage trip
My favorite airline to fly
by jetBlue Love on 2021/12/19 19:21
Love going above and beyond to fly JetBlue airlines. I often tell my family and friends to try their services. Once they fly they never go back. JetBlue is my favorite airline to fly just about any where. 💕💕💕
Ratings are a lie
by Not happy31 on 2021/12/19 15:43
Let me start by saying I love Jetblue; best flight experience going… the app? total crap… use to be better but the past year it is useless… you can’t “Manage Trip” to get into the details of any trip, change or cancel; just keeps loading and when it does stop loading? nothing as it keeps you on the same original page that just lists your flight… which forces you to use the chat function if you want a seat change, flight change, just access to general info about your trip and that chat function is constantly bogged down for actually getting a response…i don’t know who is manipulating the ratings for this app but beware, it is crap - would have given zero stars if I could… this app makes me rethink why do I keep Jetblue as my go-to airline; I hate Delta but gotta admit their app (and therefore my preflight experience) is awesome and far superior…. be better jetblue!
Good
by Jes3917 on 2021/12/18 22:20
I check in with no problem essay and nice
Mitc
by mmaildi on 2021/12/18 16:35
You can do, everything except TSA changes ! :(
App is jacked.
by ginastickley67 on 2021/12/18 04:08
Work on your app interface. It’s a mess
pure frustration
by Jujujujujujujjjujujuj on 2021/12/17 15:06
This app is genuinely infuriating; error after error after error. The amount of times I’ve had to fully enter my information all over again to purchase a flight it’s insane. I’m sure they’re losing customers because of this. The only reason I have this app at this point is for the boarding pass when I’m at the airport, that I will say comes in handy. Although I think the people working for In-chat mean well, I spent in an hour and a half canceling a flight because I have covid but instead of cancelling the one flight I asked for, as the app wasn’t working nor allowing me to do it myself, the in-chat person canceled my whole trip home for Christmas. I just needed a delay but this whole process definitely doesn’t encourage people with covid not to travel. I have not gotten my 100 dollar cancellation fee back either.
Outstanding Customer Support
by C-Rod718 on 2021/12/15 15:15
I used the app to contact customer service because as you know calling in takes a lot longer. The service rep was able to take care of my issues so efficiently. I highly recommend this app.
Great
by nativaponce on 2021/12/15 14:17
Easy to search, book and check in a flight
I love jetblue
by Luilly manuel diaz on 2021/12/15 00:08
Amazing, I love jetblue ❤️❤️
Worse company
by ruth osmeris on 2021/12/14 00:25
The worse company in the whole world, every time I have to fly, my flight get 3 or more hours delays. 2019 I had to wait from 9 pm to 3 am.
Not a good app
by dreababyy on 2021/12/13 05:12
Anytime I need help with my reservation I end up having to call customer service and either wait on hold for 40+ minutes, or request a callback and anxiously wait by my phone. The app is useless and slow, with a very outdated UX/UI framework.
Mr.
by Skopyon-nwa on 2021/12/12 23:43
Efficient and comprehensive
Jet Blue
by 683Vandam$ on 2021/12/12 21:22
Enjoy the Jet Blue experience it’s amazing!
Wonky
by hooch lover on 2021/12/12 16:29
I don’t like the sharing with American. If I want to fly American I’ll book them. I hate American. I’m not happy
Can’t get boarding pass
by Angry crash bird on 2019/04/03 15:40
This latest update is broken. I can see my trips and check in, but can’t get an electronic boarding pass. I get the message “Bummer. There was an error creating your mobile boarding pass. Please try again later.” I have flown 3 JetBlue flights in the past 2 weeks since the app update and I get this error every time, no matter how many times or how much “later” I try. I have deleted and reinstalled the app several times, logged out and back in again, and even updated the iOS to 12.2 (and deleted/reinstalled and logged out/in the app again after). THIS NEEDS TO BE FIXED! There are a lot of other features JetBlue really should add to be competitive with other airlines that other reviewers have noted, and I agree. But at the very least you need to have reliable access to mobile boarding pass, this is an expectation of any traveler today to bypass checkin or kiosks.
Spirit or JetBlue
by Cecily Tanese on 2020/11/10 10:28
Most recent JetBlue exp, I purchase a one way ticket to DR for me and my sis and upon boarding the connecting flight was told to get in line to speak to gate agent, once it reached our turn Was told we couldn’t board because we needed a return flight and was told we didn’t have time to purchase one because they were getting ready to shut the door. As I frantically tried to purchase a ticket on the handy JetBlue app they began counting down 1 min, 30 seconds, 15 seconds Then sorry too late. You will have to come back tomorrow there are no more flights going out today and because you bought a basic ticket we can’t try any other connecting flights. I was appalled, instead of having us wait in line to speak to gate agent she could have just told us so we could have had ticket purchased by the time we got to the front of line. We could have been told in Cleve when we arrived at airport to board the first flight. And the 3 min it would have set the flight back for me to complete the purchase could have been made up in the air, instead we had to get a hotel in FLL and missed our appt for that afternoon. Felt like something I would have experienced with Spirit and I quit riding Spirit because of the horror stories.
Seat assignments
by Nicknamer19 on 2019/06/15 20:15
My wife and myself planned a trip for our honeymoon and they didn’t assign us seats together even though we bought tickets together. Don’t understand how that makes sense especially with her being terrified of plans and needs me to sit next to her. I didn’t get any help from anyone that I chatted with online or on the phone and for this very reason never have flown with JetBlue and honestly never will after this trip! Please be aware of this trap and if you have kids don’t expect them to sit with you when you buy your tickets unless you pay the 50 dollars per person to change them. Absolutely ridiculous and the main reason why I fly with southwest and not JetBlue! Be aware of this scam and know that they don’t care if it’s your honeymoon, birthday, or funeral as long as they scam you and get their money’s worth. Then they tried to badmouth Expedia and such saying don’t do it with them just do it through us. Sorry to say but the trip with Expedia was perfect and the only problem was the flights with this flaky company. Just lost another 4 customers and more because I will be letting the world know of how difficult and complicated it was working with this airline. I will be making a post telling friends and family to never fly with this company for this very reason! Absolutely ridiculous without any help from you guys!
Customer service isn’t their strong suit
by rp14075 on 2019/05/31 02:21
I purchased a flight through Priceline. Apparently Priceline combined my first name and middle name Into one data field. As a result I could not sign in for the flight. I called JetBlue, and after a 10 minute hold time I was told this is a known issue, that it happens frequently. I had to manually type in incorrect information, in order for the system to acknowledge my reservation. As I was then walking through the check in procedure, the JetBlue agent apparently felt that she had given enough Assistance. So she abruptly ended the call before I finished asking questions. I was midway through the sign-on process, and there was no way to return and correct a prior entry. So I had to finish the entire process, logout and then log back in and go back through it again step-by-step. Every bit of this process has been cumbersome, slow and full of errors. If this is a known issue, why haven’t they fixed it? Why should I wait for on hold for 10 minutes, and then have the agent need to end the call rapidly? Checking in for a flight is something every single passenger needs to do… How can you possibly design such a process without giving users the ability to go back one prior step and make a correction?
Almost Everything You Need
by Hyokano on 2020/02/10 14:26
Maybe it’s because I bought my tickets through Travelocity but my in-app boarding pass was only available for my first flight from DCA to BOS. Had to ask my connecting Hawaiian Airlines flight to HNL to print a boarding pass for that flight, and then I didn’t have a boarding pass at all for my return flight back to DCA. Also, the info within the app was outdated by the time I was on my return flight from BOS to DCA. I had to use a third party app to figure out the most current gate for my flight, which caused me to walk back and forth between gates C19 and C26 which are on opposite corners of the Jet Blue Terminals in Boston. The app never updated the info even after the fact. It’s a great app otherwise but if I relied on it solely, I wouldn’t be able to get to where I’m going. Am I supposed to also have a Hawaiian Airlines app? I thought they had a partnership but it doesn’t seem to translate well into an ideal traveler experience. Still, this is better than the old days of having to print my boarding pass at home.
Can’t get past the sign in screen
by KjTWilliams on 2019/05/11 04:54
I just downloaded this app today and haven’t been able to get past the sign in screen. I tried going through the google browser with the exact same sign in method (touch id) and it’s working just fine. People down load apps for convenience, things available at your finger tips to make check in, boarding passes and all things travel move along smoother. Which would make this app perfect, if only it worked. I see there were just bug fixes performed with a new update yesterday so maybe I’ll delete and download at a later date. Not a good look though also because this was my first experiencing Jet Blue at all per my fiancé’s flying experience with them. He spoke so highly and although my only complaint thus far is the performance of the Jet Blue app...We’re off to a rocky start!! Update: Months later after deleting and downloading over again, the app is now shutting down immediately after opening up! Not sure what the problem is but I’m booked through them for my wedding and it’s disappointing that for such a special trip we won’t have the app at our disposable! Not impossible just an unnecessary inconvenience.
Crashes and times out
by Suomynona54321 on 2019/06/10 16:40
I tried to book a ticket through the app but finally gave up and booked on the website. The app kept timing out when searching for flights so it took me a while to find a flight. When I finally went to pay for the ticket, the app would take a long time to refresh when I unclicked “same as billing address” to put in a different physical address. After I had put in all of my credit card information and clicked the link to pay, it just kept bringing me back to the credit card entry page. There was no error message saying that I had missed info, just a bug. When I finally got it to submit the payment after multiple tries, it went through the “verified by visa” process and said that my purchase could not be completed! I was able to book the ticket on my phone through the website with no problem.
Extraordinary service
by Ria Harkavy on 2020/08/29 20:27
Due to the Covid-19 pandemic our travel plans were put on hold until a safer time. When my out of town grandchildren needed me to come care for them I decided to take every precaution and make the trip from Florida to Boston. After 14 days of isolating, 2 negative covid tests, registering with the state of MA, I began my journey to Boston Equipped with protective gloves, masks and sanitizer, I was delighted with the precautions that were in place through Jet Blue. The plane was completely sanitized, flight staff wore masks at all times, passengers boarded from the back of the plane to the front, they even took an extra measure by preparing sealed plastic bags for each passenger that contained a water bottle, napkin & snacks! I was overwhelmed by their kindness and genuine care for everyone’s safety and experience as they travel! My heart overflows with gratitude!
Travel nightmare
by Robin Black on 2019/04/21 01:10
Traveled from LAX to JFK and then Rochester to celebrate a very special birthday and my son’s fiancé’s bridal shower. Left hotel at 5 AM for a 7 AM flight. Was notified by Jet Blue on the ride to airport of 4 hour delay, but informed I still needed to arrive at the earlier scheduled time “just in case” they solved the issue. Ended up actually boarding 5 hours later, then towed back to gate for another hour of maintenance work. So, basically spent my entire day in the airport and missed the bridal shower! Ground staff, phone customer service, and flight crew were extremely unsympathetic or helpful. No compensation or apologizes offered. This is the third trip in one year with huge flight delays, and one cancelled flight (unrelated to weather). I’m done with flying Jet Blue. Their customer service has really gone downhill.
JetBlue app
by jet Blue lover Elyse on 2021/04/26 00:59
The old version of the JetBlue app is not working at all on my I-6 phone. It won’t let me update the new version because I don’t have 13.0 iOS. I have 12 point some thing on my I-6 Phone. I spoke with Apple and they said that Jet Blue did not update their app properly because it is not allowing many people to use their app because they don’t have 13.0 iOS on their phones. Please resolve your app issue immediately so I am able to use it like I have been using it for 15 years. I don’t have iOS 13.0 so I cannot use the JetBlue app for anything, even though it says that I can download the other version. I already have the original JetBlue app and it’s not working at all because you have a new App that requires iOS 13. Many customers including myself do not have iOS 13 on our cell phones, so we cannot use the old app or new app! Please resolve this ASAP! I’m extremely frustrated and have a JetBlue flight in a week so I will have to download my boarding pass and cannot do so at this time.
Love JetBlue, Hate Their Website
by DJD562 on 2020/05/03 19:15
Have been trying to use the JetBlue website for the last two weeks and when it says I’m logged in and start booking a flight, it asks me to log in again, and then again after every step. When it came to applying True Blue points, it kicked me to the True Blue login which immediately states it is shut down. Then when closing everything down and reopening, the JetBlue app crashes 75% of the time after entering the booking info. This is not the first time I’ve had problems with the app. Update (this is actually laughable): Since I have been unable to book a flight using the app or the JetBlue website for well over two weeks, I decided to use their “Help” feature which opened an SMS window. When I typed in my issue that I’m unable to book a flight using points on their JetBlue and TrueBlue app or website, I received a message stating “Due to technical difficulties, SMS messaging is unavailable. Please download and use the JetBlue app to book your flight”.
Buggy & Often. Non-functional
by GreySunshine on 2022/01/04 14:00
App struggles with basic things like checking in. Encountered around 4 different error messages all that told me to contact support (which isn’t much help because the chat and texting are often offline and the phone wait is 90+ mins). Also, the app can’t tell me things like where my bag is, which is important to know if your flight is suddenly cancelled (which mine was). Will it be on the rebooked flight? 🤷‍♂️ The app and the interface the staff accesses seems to have no idea. I couldn’t even track flights (i.e. enter flight number to see status). That feature also resulted in an error message. I checked the website and it also couldn’t track flights or really function for check-in / modify flight. Only option was to stand in line at JFK, which is ALWAYS a joy. /s Flight cancellations, changes, and delays are very common, but this app seems to seize and act like it’s a rare and unexpected IT apocalypse. I work in IT and UX design and provide tech support on a regular basis. The underlying infrastructure is way overdo for an audit, code-review, user journey simulation, stress testing, and bug-fix sprints. Time to halt new features until you get basic things back on track! This buggy system must be costing JetBlue lots of money (over-worked customer service, stressed-out IT help desk, and baffled customers).
Love Jet Blue app
by Dad Rad on 2018/02/09 10:53
I love their app. It is so easy to navigate and find the best fares. I get the best deals here compared to Expedia, Kayak and other apps. They never have the deals the Jet Blue app has. Of course you have to fly to a city they serve. We fly often to Washington DC from Hartford to visit my daughter. We have gotten fares as low as $34 per person. Cheaper than driving or taking the train! Of course you have to be flexible with the times they offer and the return trip is a higher fare usually but they still are pretty cheap. And also we have never had a problem with their flights from Hartford or Reagan and the planes are clean and comfortable and flight attendants and other staff are always very helpful and courteous. It’s our first choice for an Airline! Keep up the good work Jet Blue!
Review
by Drdean2000 on 2018/09/24 12:25
My experience with JetBlue has always been relatively good. On my flight in July from FLL-Newark we were delayed 3 hours and there was not even a “sorry” for the in convenience... I missed dinner with my family and it ruined that entire evening. The most recent flight I was on was on time etc... BUTTTTTT what is going on with all the animals being allowed without carriers on board????? Besides the 4 or 5 small lap dogs that were on the flight there was a Labrador 3 Seats in front of me- I could not believe it! I am so allergic to dogs and if this dog was sitting in the seat next to me I would have had a huge issue. Dogs , cats etc need to be in carriers if they are going to fly. He was allowed to sit on the seat and then peak over to the sit in front and back- just ridiculous.
The nightmare of Irma
by ryanmax on 2017/10/23 14:25
During hurricane Irma I had the misfortune that I had to fly to California from Fort Lauderdale and it was quite a crazy day that day and Jet Blue took me out we got to where I was supposed to go they only problem was I paid a fortune for my fair is over thousand dollars and I called them up a couple days later explained how it happened that I was charge so much money and they refunded me all at the $99 fare they were offering me similar thing happened on American airlines my husband got a flight on that airline and they did not take off he had to go home and come back to the airport and I called them and I had to send and I had to send a letter and they refused they said they will not refund me the 900 and some dollars so you fly JetBlue if you’re smart.
Last 2 Flights were Horrific
by JetBlue 4 You on 2019/10/02 04:22
The last two flights on Jet Blue were the worst flights I have taken in the last 20years of flying. Don’t get me wrong, I love Jet Blue and Love Animals, especially Dogs. However, there has to be some enforcement on pet travel policy. The first flight I mentioned, I was watching a movie and the middle seat was empty and the passenger in the window seat took her dog out of the pet carrier and placed it in the middle seat and it started to paw me and lick me and I asked the person to please handle the dog and the flight attendant could have cared less after I asked what the jet blue pet policy. The second flight I mentioned there was 10-12 dogs on the flight they were all out of the carriers and that was if they even had carriers and it was like animals planet. Again, I love dogs and all animals, but on a flight Im paying for I would appreciate if folks keep their pets in the carrier as one dog ran down the isle and they were jumping all around the seats. One of these pets wasn't small. I feel like its unsafe and there is a reason jetblue has a policy to keep pets stowed and secured for everyone’s safety. When did this policy stop being enforced???
This app could be so much better
by Criveraf on 2019/06/10 20:10
There are apps from other airlines that are a breeze to use, to check prices, book flights, check status, frequent flyer status, etc. The JetBlue app is VERY slow! The UI is very confusing, not intuitive at all. You can’t really look at prices days before or after the given date without losing the info already entered or selected. It forces you to select the departure flight again. Also, font is too small! And in some places you need to open a drop down list that is not very evident to you (again, the app is not intuitive or user friendly). JetBlue say they keep improving the app, but in reality they need to overhaul the entire app if they really want us to have a good user experience. Now, I know this isn’t related to the app, but as for prices go, JetBlue has become a pretty expensive airline to fly; can’t count it as a low fare airline anymore. You look at other airlines prices like AA, Delta, United and what’s the difference??
Flight inaccurately indicates canceled
by TessDarwin on 2019/04/21 19:17
Since two app updates ago, a flight purchased several months ago shows canceled. I should also add the flight also indicates canceled on my laptop. Customer service says it is not. Each rep has very nicely directed the problem to my end in their “bless your heart” voice. For example, restart my phone or clear the cache on my computer. I’m not computer illiterate. I use two every day 8 to 12 hours a day. I also tried querying for the confirmation without logging in on both my laptop and cell. Very frustrating..... I’m tired of these updates that add more “features” than making your customers lives a bit easier with travel planning.
Ratings are a lie
by Not happy31 on 2021/12/19 15:43
Let me start by saying I love Jetblue; best flight experience going… the app? total crap… use to be better but the past year it is useless… you can’t “Manage Trip” to get into the details of any trip, change or cancel; just keeps loading and when it does stop loading? nothing as it keeps you on the same original page that just lists your flight… which forces you to use the chat function if you want a seat change, flight change, just access to general info about your trip and that chat function is constantly bogged down for actually getting a response…i don’t know who is manipulating the ratings for this app but beware, it is crap - would have given zero stars if I could… this app makes me rethink why do I keep Jetblue as my go-to airline; I hate Delta but gotta admit their app (and therefore my preflight experience) is awesome and far superior…. be better jetblue!
Most frustrating app ever!
by hjnsklcskvslsvlv on 2019/11/13 05:52
No matter how often I update this app, I keep running into the same extremely frustrating issues. I can’t tell you how many times I’ve either opted to fly another airline or whipped out my laptop to book my JetBlue flight using the web after failed attempts at using this incompetent app. The app takes forever. I get the “Loading” spinning circle after filling in each individual field. More often than I’d like to admit, I’ve magically gotten as far as the final page before booking only to have the field for my billing address state be uneditable! It’ll just be gray and unclickable. I literally cannot enter my billing address state and therefore cannot complete my booking. When I tell you, I’ve almost — oh wait no, I have ACTUALLY thrown my phone out of frustration with this app. I don’t know if it’s just me, but every time. I mean EVERY TIME I give this app another try it ends up biting me where it hurts. And I end up flying Delta instead.
Always A Great experience!
by wolfiewmn111 on 2018/10/11 19:48
When I fly it’s always JetBlue if they are a carrier where I’m going. It is the easiest process ever to make reservations, get to the airport & get where I am going without stress. I had my first ever horrible experience where I got held up in TSA. I hear customer service calling my name. 3xs they called me with the final call being the gates are closing. I can’t go to the gate. I missed my plane. I finally get to the gate. I explain my situation to Dominic, the JetBlue representative. He was sorry for my distress. He asks if I’d like to fly with another carrier. I said “No, JetBlue is the Best!” He gave me excellent customer service, rescheduled me for the next day’s flight & I was on my way. All JetBlue needs to do for me now is fly into New Orleans! 😜
Can’t get passed the sign up.
by Mr.Excuseme on 2019/03/22 01:46
I tried this app for the convenience factor but there is non. First thing that bothers me was ,when you try to and your personal info, they ask for your birthday and a scroll with the month day and year pops up. Cool, wrong NOT COOLl! It won’t let you change the month unless you change the year or days first. Really??? Took me a few mins to figure that out. I was ok with that, but then after I entered all of this information in and agreed to the agreement, BOOM it won’t let me sign up. It says check your connection. So I turned the WiFi off and went straight to LTE, put all of the good ol info in the right places and. DOUBLE BOOM, (sign in failed, check your connection) Fooled me once shame on you, fooled me twice shame on me, you won’t get me again! Uninstalling...
COMMENDATION FOR SERVICE
by fras vonny B on 2022/01/08 23:11
Appreciation and gratitude for an exemplary flight experience to and from Orlando, Florida U.S.A. under the public health advisory. When my wife and I had to rebook our return flight to New York to an earlier date it was most convienient using the Jet Blue App. The flight was pleasant indeed. We expect to fly on Jet Blue for every trip. Since I am over 65 years of age I am expecting to undergo medical examinations for various conditions and when my health is improved I will be better prepared to take the journey. Passengers and crew alike need to rest and being a senior citizen is a reminder of my own health awareness. Once again best regards to all of the crew members and staff at Jet Blue Airways. Francis and Mirian Von Muller.
Best Airline ever
by Sugaree0621 on 2021/09/24 18:46
JetBlue will always be my first choice when flying. They’re airfare is beyond competitive with other fares. I actually SAVE money flying JetBlue. And it goes way beyond the airfare. I’ve never met a flight attendant who wasn’t kind and and wasn’t willing to go the extra mile to take care of passengers. I love the option of assigning myself a seat with extra legroom without having to fork out tons of money for first class. And the entertainment- One of my FIRST must-haves when flying cross country and JetBlue certainly offers more than enough current television and/or movie choice, as well as music. I won’t fly any other airlines unless absolutely necessary.
pure frustration
by Jujujujujujujjjujujuj on 2021/12/17 15:06
This app is genuinely infuriating; error after error after error. The amount of times I’ve had to fully enter my information all over again to purchase a flight it’s insane. I’m sure they’re losing customers because of this. The only reason I have this app at this point is for the boarding pass when I’m at the airport, that I will say comes in handy. Although I think the people working for In-chat mean well, I spent in an hour and a half canceling a flight because I have covid but instead of cancelling the one flight I asked for, as the app wasn’t working nor allowing me to do it myself, the in-chat person canceled my whole trip home for Christmas. I just needed a delay but this whole process definitely doesn’t encourage people with covid not to travel. I have not gotten my 100 dollar cancellation fee back either.
We love flying on JetBlue
by Lucky L! on 2019/12/13 00:21
We have been traveling for years on JetBlue and it’s definitely the airline of choice. We are now Mosaic members and enjoy all the perks that go with it, including free check in luggage, having our luggage come off first, the ability to change or cancel out flights, boarding next after passengers who need assistance, having a private telephone number to call to make changes to you ticket or just the ability to ask questions that are rapidly handled. But not the least of all are the personal who check you in to the flight attendants to the pilots are the most friendly and helpful of any airlines by far. We love you!! Luke and Mary Jo Pittoni
Airline Unpredictable, Unreliable!
by JohnnyAguilar on 2021/07/08 23:41
This could be the best app ever made, but it doesn’t matter because Jet Blue is probably best the least dependable airline ever. And I have flown with Spirit, Alaska and Frontier before. Yes then actual flight may have decent seating but it doesn’t matter if you can’t even get on the flight! Always expect delays, and cancellations. The only thing you can depend on is for them to take NO responsibility for their lack of preparation, and communication. Since we know flights will ALWAYS be delayed or canceled, the app needs to have better programming, so that it can automatically update you whenever it changes, and also automatically update your ticket whenever saved into your wallet. But even then Jet Blue is still a joke and I will never fly with them again. I’ll take my chances with Spirit airlines. And no one ever wants to fly with Spirit Airlines.
What’s Better than Blue?!
by JRyanNYC on 2017/12/01 19:59
I can say that I haven’t flown with JetBlue in over a decade and since I stopped working for them when they stopped flights to ONT, so returning to the airline I was part of after so long had truly shown how much JetBlue has evolved in service, equipment and culture! The service has gotten better, the free extra perks are still free (minus the checked bag allowances), they evolved their A321 cabin and introduced a premium product called Mint and broke from the core cabin layout that they were known for having, and they tacked on some extra fees for priority seating, priority boarding and the premium snacks and beverages. Some of the old JetBlue is in there, just under a new shiny cabin and all still while keeping to the shades of Blue that first flew on the first flight! The App is always updated to be functional and still hip and trendy. Having all the features you do want and none of the features that clutter up an App. Any issues they’re just a tweet or phone call away and always are helpful and quick in addressing any issues or concerns!
App is terrible Customer Experience
by jchart3 on 2021/12/27 14:22
App doesn’t work or not updated for most basic things. Examples: • Flight Tracker - shows flight times BUT don’t trust it because it doesn’t update until MUCH later than real time, if at all • Manage Trip - click the button to adjust seats, change flight…at least that’s what it’s supposed to allow you to do. It doesn’t. It simply puts you in an endless loop where you wait and then the “Manage Trip” intro screen re-populates. • Much of the app is just a re-direct to the website and not a functional UX/IX at all. Come on JetBlue. Spend the money and pay a team to get this right. I generally appreciate the in-flight experience. The pre-flight experience has me frustrated and looking for alternatives and, ultimately, impacts my feelings by the time I make it to the inflight experience. Do better, please.
Worst app
by MrKDA on 2019/06/13 13:50
The American Airlines app is seem less when adding an upcoming trip. This app won’t let me add my flight so I can check in quickly when check in becomes available. I keep getting an error message. I tried to contact customer service via chat but it says they are experiencing a higher than normal chat volume? Seriously, that’s what chat is for! The app wants me to call them but I’m out of the country paying .15 a minute for calls. How antiquated is Jet Blue. Makes me wonder about the upkeep of their planes if they can’t keep something as simple as an app running. The fact that they’re receiving a higher than normal chat volume tells me that numerous people are figuring out that the app is garbage. Also, the 4.9 stars is garbage. Just scan through the reviews and you’ll see just as many 1 or 2 stars as 5 stars....that’s fishy. Next time, I’ll be sure not to use Jet Blue for anything.
How this company it’s really working!!!!
by itzel__00 on 2021/06/30 19:52
I have since yesterday trying to communicate with someone they let me waiting two hours in the phone them call just get disconnect they change the time or my flight just like that I was having another flight with three people they put them in a diferente airplane different time without even let me know thanks god I’m always checking the app they don’t care even if you lose your money now I been calling since yesterday any respond right now I have 2hours and 43 minutes nothing I send also emails and nothing this it’s really crazy
Why can’t they get this right?
by Duz26 on 2019/02/23 15:15
After the “enhancements and bug fixes” update, I tried to book a flight and pick an exit row. I get the pop up of standard safety stuff and the fact that it’s going to cost me an extra billion dollars, along w a close button and cancel button...no agree/continue button. So basically there’s no way to chose the seat I want. While we’re on the subject, when showing your seating chart, why would you have 2 close buttons and one of them complete cancel your navigation and make you start over? You’re not a discount airline anymore, get rid of the tech that makes you seem like one.
Jet Blue Experience
by Randie47510 on 2018/09/03 11:40
We only fly JetBlue. There is only one item we disagree with- and that is the raised price for bringing a pet in a carrier under the seat. Cost to jetblue is zero- I could pay for the seat next to me cheaper than the $125 for the pet fee. Ours is an older well behaved cat. He bothers no one- he seems to enjoy his carrier and sleeps in it at home. My thought is that if a pet becomes a “known traveler” and is consistently well behaved- offer frequent flyer discounts. Fly twice, third is free or something. We will continue to always fly jetblue because we enjoy the jetblue experience- we recommend jetblue to everyone. We would just like to bring Dumbby more often.
By far the worse airline ever
by tornewyork on 2021/12/27 17:48
JetBlue cancelled my flight then gave me a flight to a different state. I call and I’m on hold for 90 minutes. Some lady finally answers and ignored everything I said. She finally asks for my information but she couldn’t be more annoyed (if you hate your job it’s cool just don’t take it out on people just trying to get to their jobs) after asking for my information and me giving it to her she hangs up on me. I call back and I’m told I have to wait another 90 minutes. I get on the app and try to get a hold of someone that way and I’m told I have to wait 15 minutes. I wait about an hour and nothing. There is absolutely no one at JetBlue that is doing anything what so ever. The app is just as bad as the airline and everyone else in it. They are worse than spirit airline and that’s saying something
JetBlue is Blue Chip All The Way!!
by LAJenn on 2017/08/28 06:20
JetBlue if it were possible for me to give everyone in your company a big hug I would!! You have come through for me so big with last minute travel plans at an affordable price. I am so appreciative of your services. Your flight attendants are super nice and treat everyone like the whole plane is first class. I 90% of the time I book online and it's faster and easier than ordering at Starbucks. The 10% of the time I have to speak with a representative because I have some complicated change that needs to be done same day of travel I always feel like I'm talking to one of my friend's. Jetblue I luv you!!!
Like it but hate it during high peak time
by al47373 on 2019/07/03 03:28
Seems like every year when I need it around the high peak holidays, the app lets me down. I’ll be in the middle booking, going as fast as I can go (which is pretty slow because the UI has so many drop down fields) and then finally I’m down but I’ll get an error because the price changed. Someone else booked. And I couldn’t possibly move faster because of field limitations...and now I don’t have enough points to book. It happened both this year and once or twice last year. Once someone starts booking you should hold the seat within a session before increasing the price. Then the price wouldn’t update so it kept giving an error msg. I had to contact help since I didn’t have a desktop.
I don’t think
by TALLMANJA on 2021/06/16 19:08
I don’t you guys move with a sense of urgency to help people to get through the airport people will come to you including myself about something because your flight it’s almost ready to board and you people attitude is more, when I get to you I get to you…And I think the reason why you guys are like that is because you forcing people to upgrade to Mosaic…. And the last time I checked I think you have more regular passenger than you do mosaic passengers and if those passengers switch to another airline you won’t have any business…. Food for thought
Buggy alerts
by Pleeboid on 2018/08/06 11:18
I have experienced several false alerts coming from this app that have caused minor confusion at a minimum, and at times full on panic. The latest false alert informed me that my flight’s departure time had been moved up by 1 hour and 40 minutes. I live 35 minutes from the airport so I rushed out of the house and drove as fast as I could through the rain, only to run into the airport at what I thought was 5 minutes late for my new departure time. While I was waiting in TSA, panicking that I had missed my flight, I was informed by a fellow passenger that the alert was bogus, and that the flight was scheduled to leave at its normal time. The JetBlue staff could not explain what had happened. Not only was this frustrating, it was dangerous. I foolishly took chances try to get to the airport that were unnecessary. All other functions in the app seem to work fine, if not a bit clunky. Until JetBlue fixes whatever is wrong with their alerting I would not trust anything this app tells you.
Lacks frequent flier practicality
by neville burrows on 2017/12/03 12:43
I only recently started flying JetBlue consistently in the last year and while the flying experience is palatable - their mobile app is near useless. I started to write this review prior to the latest update and even after the update previously it had extremely limited functionality for a major airline. The latest update was comparable to putting lipstick on a pig. Cosmetic not functional. The biggest issue is the inability to change seats through the app, view a real-time seat map and view standby/upgrade list. To me, those are the 3 most important features of any airline app. Also it does not show TrueBlue activity only your point balance. The update seems to have improved the freezing and crashing but the app lacks frequent flier practicality of which would be expected for one of the top 4 US airlines. A ways to go.
JetBlue workers steal a phone from the bags
by MDCMA45 on 2018/09/26 23:27
My dad was traveling September 24 from Fort Lauderdale airport to Quito-Ecuador. He gave his carry on bags to the lady in the counter in Fort Lauderdale Airport Before the flight, when He remembered he has left his new iPhone 8 Plus with the box and everything inside his backpack. He went back to the lady at the counter asked for his bag if is still there to get his phone and the lady told him the bags are inside the plane already. When he got home to search for his new phone the phone wasn’t there. They gave us a phone number in Ecuador that nobody answers, and we asked for help here, and they just told us to call that number. Do you think that people that work there will be honest? and wouldn’t steal stuff inside our bag? And if they do take anything shouldn’t the company be responsible for the stolen items and pay back the customer?
New phone new app list my information
by TB from NJ on 2021/10/28 23:52
Loading the new phone that I have with the new app lost all of my information and gave me a brand new number and now I cannot locate any of my flight information using the app. I contacted Jetblue and they told me to delete the app and try to reinstall it same thing happened. The only way I can get my information is if I go onto a regular desktop or go onto the regular jetBlue website and put in my old number which shows my credits and every part of the information that I needed for my flight.
SAD, SAD, SAD. Pretty upsetting.
by jims1926 on 2019/05/29 19:59
Your software is all messed up. The seat assignments I made for myself and four others over a month ago seemed to have disappeared when we checked in today. Same thing happened to my wife and I a month ago. One of our travelers checked in today and got his and two boarding passes for two others when all he did was to ask for his boarding pass alone. Pretty sickening and disturbing but, unfortunately, what is one to do the day before the flight leaves. Same thing appears to have happened on our flight home next week. SAD!
Nice App but Annoying Lock Screen Pop-up Persists
by Camediadoc on 2021/05/25 16:03
This is a very nice app. Very useful. Updates automatically when the gate changes for your flight, etc. I flew on JetBlue yesterday morning and the Boarding Pass showed up on my iPhone’s Lock Screen all day yesterday. That was fine. But, the problem is that the Boarding Pass keeps showing up on my lock screen TODAY also and I can’t seem to get rid of it!!! It’s really annoying. I don’t want to delete the app to solve this problem but I just might have to do that because there seems to be no way around it. I’ve tried changing the notifications in Settings but to no avail. JetBlue needs to fix this problem.
Application and 1800 number
by gurlymc on 2021/08/03 17:11
I have flown on JetBlue since it’s creation and have never experienced so many tech delays as I do now. I have flown several times this year and if you experience an issue with your flight, covid testing arrangements or the need to extend your on hold for 3-5 hrs before you can reach a person or your disconnected hours in. The app is continuously under construction and fares you reserve spontaneously disappear! We have been on hold today for over four hours trying to reach a representative. The flight we tried to book kicked us out upon payment and went up over 200 dollars. We have pics to validate. What is happening with this company ? JetBlue has always been my go-to airline but now I am rethinking my preferences.
slow
by millyrock10 on 2021/11/22 16:27
i literally never leave reviews for anything but i have a trip upcoming this week and the app is so unbelievably slow. my dad booked tickets for my boyfriend and i and i’m trying to manage the reservation and assign seats for us and the selection process couldn’t be more tedious. i’m trying to shop around and book seats that fit our price the most, but i cannot simply select and unselect a seat after the price FINALLY shows. you have to completely redo the process because the wait for the app to load and recognize that you want to go back a step is not worth waiting how long you have to. and i have had to do this several times. united’s app has never been this slow and horrible to use 🤷🏻‍♀️
15 years and counting
by Mericrismi on 2019/10/14 04:27
I’ve been traveling with Jetblue since they open in Logan Airport, Boston, MA. having no complaints at all. Good service, quality and excellent pilots . You can choose your seats and can have a carry-on and personal without charge. Sorry that Mr. Nickname19 experience was negative. You should always asked about the seatings, luggage, etc. Don’t assume because one airline performes its way , the other airlines will do the same. Always confirm your benefits, rules , actions and everything that concerns your flight and what to expect. It’s your responsibility to make sure everything is correct.
Flights
by Red1577 on 2017/12/10 22:21
There should be more options of direct flight from FLL to SDQ. That flight being at 5:50 am is way too early!! There should be a flight at 10 am at least!! Also, it would be great if there was a flight from PBI to SDQ, there are so many Dominicans that have to drive down to FLL in order to be able to catch that flight. If someone lives in Port St. Lucie and needs to be 3 hours before their flight to the Dominican Republic ( 3am ) they would have to start driving between 1:00 am - 1:30 am so they can catch that 5:50 am flight. But PBI would be great for all of us that live in Palm Beach and St. Lucie Counties!!
Only Way to Fly
by Kaykx on 2017/09/30 04:31
JetBlue is literally the only airline I have ever flown consistently and am always satisfied with. I have even had some rough travel experiences using JetBlue and they have ALWAYS made up for any short-comings, above and beyond as well as extremely promptly including putting me up in a 4 star hotel near airport, paying for dinner and breakfast, and changing flight times and dates at no extra charge. I truly swear by JetBlue through and through and I honestly haven’t flown any other airline besides them in the past 5 years. Love em’ and their blue chips and Dunkin’ Donuts coffee. 👌🏼😍💙
Impossible to book through the app
by dallasapollo on 2018/07/05 18:26
I love JetBlue but it is literally impossible to book a flight through the app. There are two many amateurish bugs throughout. Like in one spot the "phone number" field (required) gets populated by a drop down list of countries, with no way to put in an actual number. In another phone number field, dashes are required but the keyboard that gets displayed doesn't have a dash button. Also, don't tap any of the "info" buttons to see the difference between the different plans - there's no Close button. The only way to close it is to shut down the entire reservation process and start over. All in all just a terrible terrible experience. I tried twice, wasted half an hour, and was never able to book my flight.
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