Every time I’ve used the JetBlue app it takes me over an hour to do something very simple because the app continues to crash.

I also called customer service and it was terrific!

It keeps timing out. This app is useless.

User friendly app

Since two app updates ago, a flight purchased several months ago shows canceled. I should also add the flight also indicates canceled on my laptop. Customer service says it is not. Each rep has very nicely directed the problem to my end in their “bless your heart” voice. For example, restart my phone or clear the cache on my computer. I’m not computer illiterate. I use two every day 8 to 12 hours a day. I also tried querying for the confirmation without logging in on both my laptop and cell. Very frustrating..... I’m tired of these updates that add more “features” than making your customers lives a bit easier with travel planning.

Had to update to this version which only crashes

Recent trip. For over 2 weeks cannot view or access boarding passes on the app. Get a “ bummer, somethings not working at this time” message. For 2 weeks? Not much use without passes really

Traveled from LAX to JFK and then Rochester to celebrate a very special birthday and my son’s fiancé’s bridal shower. Left hotel at 5 AM for a 7 AM flight. Was notified by Jet Blue on the ride to airport of 4 hour delay, but informed I still needed to arrive at the earlier scheduled time “just in case” they solved the issue. Ended up actually boarding 5 hours later, then towed back to gate for another hour of maintenance work. So, basically spent my entire day in the airport and missed the bridal shower! Ground staff, phone customer service, and flight crew were extremely unsympathetic or helpful. No compensation or apologizes offered. This is the third trip in one year with huge flight delays, and one cancelled flight (unrelated to weather). I’m done with flying Jet Blue. Their customer service has really gone downhill.

I can’t believe we get charged $30 for one bag! Ridiculous!

JetBlue has been extremely helpful in a very difficult time. I traveled abroad to spend a week with my family and a family member passed away. I missed my flight back home and stayed grieving with them for one more week. JetBlue aided me with travel credit so l could take my flight back home although the funds for that flight had been depleted. Thank you.

I love jet blue but we were delayed leaving for this trip and now we’re told of a delay heading home today.... why??!?? OMG! What a PIA.

Instead of fixing anything, this new update made the app very slow and it keeps freezing. I absolutely HATE it. FIX IT or put it back the way it was before.

I travel with my 9 and 1 yr old sons on a father and sons trip to Jamaica and the baby was so fussy #first time# the flight attendant actually take him and take a seat to comfort him which was super awesome. I wanna say thank you for the service I will always fly JET BLUE/TRUE BLUE.

This app has a glitch as right now please fix as soon as possible thank you.

The app could not recognise the number of my Citi Costco card

With the most recent update, I can’t be on the app for more than 3 seconds without it crashing on me. Prior to that point I’ve had no problems

App never seems to work when I need it to. I travel monthly and the app is by far the worst UX for airline mobile check in.

This APP doesn’t have multi city options like Google Chrome or Internet Explorer. Need to fix it... lots of Apple users out here and Safari does not work with multi city options.

Love this app! Even reminds you to check in now!

Quick

Good

Always a pleasant flight

Have been using this app for all my travel needs. I have an upcoming trip and my flight info and points are not there! Tried customer service and they find my flight info but it’s not on the app. Extremely disappointed because I’m traveling with my autistic child and I like to have all my travel info u to date to avoid stress for her. Please fix the app.

I am very satisfied with the JetBlue experience from ticket purchase to check in to flight. Thank you

Latest update causes the app to crash immediately upon opening. Unfortunate for someone flying later today

Great airplane always in time friendly service comfortable flight

Very happy with the service, facilities, flights & price among other things like terminals and schedules on time 👍🏼 Thx! Excelent Airline ... love it! 👍🏼

It’s to slow .

Add feature to Enable Pay with saved credit card

This app is very easy to use

Awesome crew, roomy, efficient, love the entertainment systems... plus I won free round-trip tickets on a business flight!!! Jet Blue rocks!!!

I think some work can be done as far as changing and getting seats assigned before your flight checkin period on the app. Other airlines have better app experience. Really like jetblue flight experience overall but app can use some improvements to catch up to others.

JetBlue makes it simple. Clear to follow and easy to use.

Kinda slow and the resolution isn’t right for an iPhone XR.

I have been using the app since December with no issues. Now I can’t even log into my account. I have reached out to JetBlue many times and it doesn’t seem like anything is getting done. This is very disappointing for such a customer oriented company.

App has all the requisite features unfortunately connectivity is inconsistent.

Extremely slow!

Can’t perform the basics, like check in. Consistently get errors, have to check in through web. There’s a reason southwest earns so much loyalty. Getting the app right is a start-

Jumped me out many times

New version needs fixing !!!! Can’t even check in the app is so slow! All these updates you guys make and can’t have a fast responding app?

The newest update is terrible. I used to love this app but now it is unusable. I’m running the newest OS on an iPhone 7. The app crashes the moment I start it, every time. Ridiculous.

Forced me to update - new version crashes immediately.

This app has been acting up for the pass few days.

I love the seats you have and the chairs that recline, please keep it that way. I used to love United Airlines because of the same thing. When the new CEO took over he promised a lot of things but he did not come they. He changed the comfort of the seats and passenger comfort was no longer a priority.

Upgraded and app won’t work, it shuts down after I open it, updated iOS, still won’t work.

First problem: After I book online or through the app, then use the app to checkin or look at my upcoming flight status, it always says I have no upcoming flights. Major bug that needs fixing. The only way I can find out about my upcoming itineraries is if I manually add them to the app. And yes, I’m logged in. Second problem: When my flight had to take off from a different airport I sometimes got notified by the JetBlue app and other times not. People around me were getting notified sooner using 3rd party flight trackers than I was using the JetBlue app. And yes, I have notifications turned ON. 3rd problem: There is no option to print a boarding pass for non technical people traveling with me. I have to take a photo of it and print it out from Photos app. 4th problem: When I get an email to Checkin to my upcoming flight, I click on the link and am not given the option to open in the JetBlue app. So, I Checkin at jetblue.com. However, jetblue.com always tells me there was a problem with my checkin when I click on the option to get boarding passes (final step of the Checkin process). I then have to open the JetBlue app and am able to get my boarding passes. Overall very unhappy with the the app and don’t use it anymore unless I have to complete the JetBlue.com checkin process which fails every time.

I use this app all the time. Today after updating the app, it no longer works. At all. Once I start it, the app crashes after 20 seconds. Every time.

The app has problems refreshing the home screen .

I really enjoy using this app to book my flights and to confirm my seats because it’s so simple. I’m glad JetBlue makes it as easy as possible. Thank You JetBlue😊

The simplest thing to do is to create an account so that I can purchase a flight. While on Wi-Fi, I get an error message saying oops there was an error try again when I tried creating an account. Shouldn’t someone have troubleshooted this when creating the app???

Would like to have my known travel number stored in ap like true blue number.

Very easy to maneuver

The app is convenient when it works. Embarrassing when it crashes. Employees almost refuse to help when trying to check in

The JetBlue mobile app for iPad truncates the last number. I can’t book accurately on the iPad as the incomplete value is associated with the booking. I lost TSA pre check because I didn’t notice. Please fix.

Porque no tiene diferentes idiomas si es una aerolínea internacional

To save yourself headaches, do not book trips through the app.

I flew on JetBlue today, and the app just wasn’t cooperating for some reason. I just got a new phone last week, and my phone is perfectly fine besides this app, so I don’t know if the problem is the app or my phone. So I had to go on the browser on my phone to see everything today. I will be flying on a return flight next week, so I hope the problem is fixed by then.

The app is not stable for iPhone X I have to uninstall and reinstall couple times after already check in to get my boarding passes

Best Way for travel- roomy and clean full of delicious snacks

List of departure cities not populating. Won’t let me check in

Can’t sign in or check in

I infrequently use you mobile site however almost every time I do I encounter a glitz. The pages are pretty, shame they don’t work.

App worked at the beginning, but now it won’t update or do anything. Every time I refresh, there is an error message. Useless garbage.

Terrible time syncing booked travel. Booked via Concur. After downloaded app to be able to manage check in etc but even once I got logged in, wouldn’t pull up the trip in spite of having confirmation code etc. Awful

It doesn't show a trip in my account. When I try to add the trip it just crashes.

Tried to sign up as new user in v4.7 which fixed sign in bug. Sorry developers you still have a bug.

This is my first time using the Jetblue app.... very easy! Had a very good experience every time I called. Thank you Jetblue!

I have a work phone and personal iPhone, the “Manage” (my trip) feature will not load on either phone.

App crashes every time I try to access in flight entertainment

This is way worse than it was before.at least you could check on flights. Now nothing. You enter fly number or city pairs and date. And you get nothing. Three of us all tried it on the iPads. Phone app worked.

Really easy to use !!!

We were treated poorly at check in and therefore unable to get on our flight. The staff at the front desk were completely unhelpful and had a very bad additive.

Seamless mobile check-in!

if i could give a ZERO I WOULD. JETBLUE IS THE WORST AIRLINE EVER.

App is really easy to use is a seamless process.

The checking in process took no time at all and the website is very user friendly

A month ago I got to Logan airport and ask if there were some available seats in the earlier flight. I was told that I could get in for a $75 fee . This is gouging a good paying customer. Very disappointed with JB . I fly quite often between West Palm Beach and Boston .

This latest update is broken. I can see my trips and check in, but can’t get an electronic boarding pass. I get the message “Bummer. There was an error creating your mobile boarding pass. Please try again later.” I have flown 3 JetBlue flights in the past 2 weeks since the app update and I get this error every time, no matter how many times or how much “later” I try. I have deleted and reinstalled the app several times, logged out and back in again, and even updated the iOS to 12.2 (and deleted/reinstalled and logged out/in the app again after). THIS NEEDS TO BE FIXED! There are a lot of other features JetBlue really should add to be competitive with other airlines that other reviewers have noted, and I agree. But at the very least you need to have reliable access to mobile boarding pass, this is an expectation of any traveler today to bypass checkin or kiosks.

The app is amazingly useful

Ya

I had to try several times to scan my passport and several times to pay for my luggage

I will highly travel again with Jet Blue

Love the service, the wonderful people at Jet Blue, the space, the free checked luggage!!! Annette

It never remembers me and I can never purchase tickets on myphone.

The “add a trip” option is not locating my itinerary, however, when upon right scroll, it does appear despite a pop up stating “oops, we could not locate your itinerary” although nothing is editable. Also, is it normal to have an existing itinerary for a flight December 29, 2020 that I never booked? Please fix this bug.

Especially the Manage Your Trip sections are consistently slow to load.

The Jet Blue app made so easy to plan, book and check-in.

The app is severely slow and laggy right now making it very difficult to check in without multiple timeouts.

It constantly crashes, so I can not look at my trips or check in. I have to check on the web ( their website still works) and email the boarding. This has been going on for a few days now and no fix in sight.

I’ve used the app many times to book flights and can tell you of numerous incidents I’ve had with nearly each booking. First, after Purchasing a seat with more leg room, I was unable to move my seat in the ‘assign seat’ part of the checkin in process as there was allegedly an unprocessed payment. The app directed me to all 1-800-JetBlue. They told me they couldn’t help and that I’d have to see the gate attendants to remedy the problem. There was no pending payment and this was fixed. Until the next time I flew and it happened again. Literally the same problem, because the app or the system showed that I hadn’t paid fully. Most recently, my flight reservation was cancelled because the app didn’t accept my payment. I was directed by the app to call 1-800-JetBlue. They told me they could not help and I’d had to rebook my arrangements, which I did at a greater cost. Not only did I have to pay more money, I was told, ‘well we sent you an email,’ yet, to this day I still do not see where I was sent a notification email of this cancellation.

Traveling with Jet Blue could never be easier, with simple apps that speed up your gate entry to all the extras! Only fly Jet Blue & you will be happy too!

If you’re looking for an airline that won’t give you credit for TrueBlue miles you’ve earned, then this is the app for you. If you want an airline that actually cares and addresses problems you report, then I suggest you keep looking. My first experience being denied points occurred March 22, 2017. I booked a round trip fare for travel between Boston/Denver leaving July 9, 2017 and returning July 15. While booking the trip I was offered the opportunity to sign up for TruBlue and have this trip count toward loyalty program rewards. It wasn’t until long after the trip I discovered that JetBlue never fulfilled their promise. I never received a TruBlue membership nor credit for the mileage flown. So sorry – too bad. Not the end of the world. So, I signed up for a second TruBlue membership. I attempted to accumulate my first mileage credits in December 2018. I booked a trip for travel between Boston and Turks & Caicos. The trip to the Caribbean involved a layover in Ft. Lauderdale. The layer was direct. This was a vacation package booked through JetBlue so mileage credits should also have been awarded for the hotel stay. Initially no points were awarded despite several calls to customer service. Finally, 3 months later I got a measly 569 points, which does not accurately reflect the mileage earned. Even the customer service rep admitted I should receive more. She escalated it but nothing ever became on it. Additionally, on this trip the Ft. Lauderdale to Turks & Caicos segment I was supposed to receive an email offering a $75 credit on a future flight. Of course, it was never received despite complaints to customer service. The final experience came earlier this year. For business I travelled to Chicago. The return trip was on JetBlue. Again. no mileage credits. So, after a round trip Boston/Denver, round trip Boston/Providenciales including JetBlue booked hotel and $75 future credit and finally one-way Chicago to Boston I have a pitiful 569 points to show for it. Today is April 1 and I had planned to book another Turks vacation through JetBlue, since that is the date, I was informed they are first publicized for sale. But it isn’t worth the effort trying to unsuccessfully get what I have rightfully earned from Jet Blue. Until someone from Jet Blue corrects their mistakes, I will no longer fly JetBlue. But I won’t hold my breath and am changing plans to travel on competitors that actually award the mileage credits they offer. You may wish to consider the same.

Sadly my air Bud receiver hole wasn’t working. It was very very staticky. Also just a suggestion but passengers who pay for extra legroom on American airline flights get complementary alcoholic beverages.

This app has been working soooo slow for over a month now and is always giving me error. Please fix I can’t even manage my reservation.

First time using the app found it very easy to navigate. only had one question in regards to the seating or assigned seating. other than that it was great

Very efficient app. Love it!

Have been trying to check in for the past 6 hours on the site and on app and kept getting a loading page in which an error occurred and was not able to proceed with checking in. Extremely inconvenient.

This app did not allow me to sign up for trueblue rewards (I had to do it through the web browser). It did not let me add my current booking (I had to do it through the web browser). I couldn’t add a photo to my profile either—not like that is important, but still goes to show the incapabilities of the app.

Takes a while to check-in, change seat, etc

Every time I’ve used the JetBlue app it takes me over an hour to do something very simple because the app continues to crash.

I also called customer service and it was terrific!

It keeps timing out. This app is useless.

User friendly app

Since two app updates ago, a flight purchased several months ago shows canceled. I should also add the flight also indicates canceled on my laptop. Customer service says it is not. Each rep has very nicely directed the problem to my end in their “bless your heart” voice. For example, restart my phone or clear the cache on my computer. I’m not computer illiterate. I use two every day 8 to 12 hours a day. I also tried querying for the confirmation without logging in on both my laptop and cell. Very frustrating..... I’m tired of these updates that add more “features” than making your customers lives a bit easier with travel planning.

Had to update to this version which only crashes

Recent trip. For over 2 weeks cannot view or access boarding passes on the app. Get a “ bummer, somethings not working at this time” message. For 2 weeks? Not much use without passes really

Traveled from LAX to JFK and then Rochester to celebrate a very special birthday and my son’s fiancé’s bridal shower. Left hotel at 5 AM for a 7 AM flight. Was notified by Jet Blue on the ride to airport of 4 hour delay, but informed I still needed to arrive at the earlier scheduled time “just in case” they solved the issue. Ended up actually boarding 5 hours later, then towed back to gate for another hour of maintenance work. So, basically spent my entire day in the airport and missed the bridal shower! Ground staff, phone customer service, and flight crew were extremely unsympathetic or helpful. No compensation or apologizes offered. This is the third trip in one year with huge flight delays, and one cancelled flight (unrelated to weather). I’m done with flying Jet Blue. Their customer service has really gone downhill.

I can’t believe we get charged $30 for one bag! Ridiculous!

JetBlue has been extremely helpful in a very difficult time. I traveled abroad to spend a week with my family and a family member passed away. I missed my flight back home and stayed grieving with them for one more week. JetBlue aided me with travel credit so l could take my flight back home although the funds for that flight had been depleted. Thank you.

I love jet blue but we were delayed leaving for this trip and now we’re told of a delay heading home today.... why??!?? OMG! What a PIA.

Instead of fixing anything, this new update made the app very slow and it keeps freezing. I absolutely HATE it. FIX IT or put it back the way it was before.

I travel with my 9 and 1 yr old sons on a father and sons trip to Jamaica and the baby was so fussy #first time# the flight attendant actually take him and take a seat to comfort him which was super awesome. I wanna say thank you for the service I will always fly JET BLUE/TRUE BLUE.

This app has a glitch as right now please fix as soon as possible thank you.

The app could not recognise the number of my Citi Costco card

With the most recent update, I can’t be on the app for more than 3 seconds without it crashing on me. Prior to that point I’ve had no problems

App never seems to work when I need it to. I travel monthly and the app is by far the worst UX for airline mobile check in.

This APP doesn’t have multi city options like Google Chrome or Internet Explorer. Need to fix it... lots of Apple users out here and Safari does not work with multi city options.

Love this app! Even reminds you to check in now!

Quick

Good

Always a pleasant flight

Have been using this app for all my travel needs. I have an upcoming trip and my flight info and points are not there! Tried customer service and they find my flight info but it’s not on the app. Extremely disappointed because I’m traveling with my autistic child and I like to have all my travel info u to date to avoid stress for her. Please fix the app.

I am very satisfied with the JetBlue experience from ticket purchase to check in to flight. Thank you

Latest update causes the app to crash immediately upon opening. Unfortunate for someone flying later today

Great airplane always in time friendly service comfortable flight

Very happy with the service, facilities, flights & price among other things like terminals and schedules on time 👍🏼 Thx! Excelent Airline ... love it! 👍🏼

It’s to slow .

Add feature to Enable Pay with saved credit card

This app is very easy to use

Awesome crew, roomy, efficient, love the entertainment systems... plus I won free round-trip tickets on a business flight!!! Jet Blue rocks!!!

I think some work can be done as far as changing and getting seats assigned before your flight checkin period on the app. Other airlines have better app experience. Really like jetblue flight experience overall but app can use some improvements to catch up to others.

JetBlue makes it simple. Clear to follow and easy to use.

Kinda slow and the resolution isn’t right for an iPhone XR.

I have been using the app since December with no issues. Now I can’t even log into my account. I have reached out to JetBlue many times and it doesn’t seem like anything is getting done. This is very disappointing for such a customer oriented company.

App has all the requisite features unfortunately connectivity is inconsistent.

Extremely slow!

Can’t perform the basics, like check in. Consistently get errors, have to check in through web. There’s a reason southwest earns so much loyalty. Getting the app right is a start-

Jumped me out many times

New version needs fixing !!!! Can’t even check in the app is so slow! All these updates you guys make and can’t have a fast responding app?

The newest update is terrible. I used to love this app but now it is unusable. I’m running the newest OS on an iPhone 7. The app crashes the moment I start it, every time. Ridiculous.

Forced me to update - new version crashes immediately.

This app has been acting up for the pass few days.

I love the seats you have and the chairs that recline, please keep it that way. I used to love United Airlines because of the same thing. When the new CEO took over he promised a lot of things but he did not come they. He changed the comfort of the seats and passenger comfort was no longer a priority.

Upgraded and app won’t work, it shuts down after I open it, updated iOS, still won’t work.

First problem: After I book online or through the app, then use the app to checkin or look at my upcoming flight status, it always says I have no upcoming flights. Major bug that needs fixing. The only way I can find out about my upcoming itineraries is if I manually add them to the app. And yes, I’m logged in. Second problem: When my flight had to take off from a different airport I sometimes got notified by the JetBlue app and other times not. People around me were getting notified sooner using 3rd party flight trackers than I was using the JetBlue app. And yes, I have notifications turned ON. 3rd problem: There is no option to print a boarding pass for non technical people traveling with me. I have to take a photo of it and print it out from Photos app. 4th problem: When I get an email to Checkin to my upcoming flight, I click on the link and am not given the option to open in the JetBlue app. So, I Checkin at jetblue.com. However, jetblue.com always tells me there was a problem with my checkin when I click on the option to get boarding passes (final step of the Checkin process). I then have to open the JetBlue app and am able to get my boarding passes. Overall very unhappy with the the app and don’t use it anymore unless I have to complete the JetBlue.com checkin process which fails every time.

I use this app all the time. Today after updating the app, it no longer works. At all. Once I start it, the app crashes after 20 seconds. Every time.

The app has problems refreshing the home screen .

I really enjoy using this app to book my flights and to confirm my seats because it’s so simple. I’m glad JetBlue makes it as easy as possible. Thank You JetBlue😊

The simplest thing to do is to create an account so that I can purchase a flight. While on Wi-Fi, I get an error message saying oops there was an error try again when I tried creating an account. Shouldn’t someone have troubleshooted this when creating the app???

Would like to have my known travel number stored in ap like true blue number.

Very easy to maneuver

The app is convenient when it works. Embarrassing when it crashes. Employees almost refuse to help when trying to check in

The JetBlue mobile app for iPad truncates the last number. I can’t book accurately on the iPad as the incomplete value is associated with the booking. I lost TSA pre check because I didn’t notice. Please fix.

Porque no tiene diferentes idiomas si es una aerolínea internacional

To save yourself headaches, do not book trips through the app.

I flew on JetBlue today, and the app just wasn’t cooperating for some reason. I just got a new phone last week, and my phone is perfectly fine besides this app, so I don’t know if the problem is the app or my phone. So I had to go on the browser on my phone to see everything today. I will be flying on a return flight next week, so I hope the problem is fixed by then.

The app is not stable for iPhone X I have to uninstall and reinstall couple times after already check in to get my boarding passes

Best Way for travel- roomy and clean full of delicious snacks

List of departure cities not populating. Won’t let me check in

Can’t sign in or check in

I infrequently use you mobile site however almost every time I do I encounter a glitz. The pages are pretty, shame they don’t work.

App worked at the beginning, but now it won’t update or do anything. Every time I refresh, there is an error message. Useless garbage.

Terrible time syncing booked travel. Booked via Concur. After downloaded app to be able to manage check in etc but even once I got logged in, wouldn’t pull up the trip in spite of having confirmation code etc. Awful

It doesn't show a trip in my account. When I try to add the trip it just crashes.

Tried to sign up as new user in v4.7 which fixed sign in bug. Sorry developers you still have a bug.

This is my first time using the Jetblue app.... very easy! Had a very good experience every time I called. Thank you Jetblue!

I have a work phone and personal iPhone, the “Manage” (my trip) feature will not load on either phone.

App crashes every time I try to access in flight entertainment

This is way worse than it was before.at least you could check on flights. Now nothing. You enter fly number or city pairs and date. And you get nothing. Three of us all tried it on the iPads. Phone app worked.

Really easy to use !!!

We were treated poorly at check in and therefore unable to get on our flight. The staff at the front desk were completely unhelpful and had a very bad additive.

Seamless mobile check-in!

if i could give a ZERO I WOULD. JETBLUE IS THE WORST AIRLINE EVER.

App is really easy to use is a seamless process.

The checking in process took no time at all and the website is very user friendly

A month ago I got to Logan airport and ask if there were some available seats in the earlier flight. I was told that I could get in for a $75 fee . This is gouging a good paying customer. Very disappointed with JB . I fly quite often between West Palm Beach and Boston .

This latest update is broken. I can see my trips and check in, but can’t get an electronic boarding pass. I get the message “Bummer. There was an error creating your mobile boarding pass. Please try again later.” I have flown 3 JetBlue flights in the past 2 weeks since the app update and I get this error every time, no matter how many times or how much “later” I try. I have deleted and reinstalled the app several times, logged out and back in again, and even updated the iOS to 12.2 (and deleted/reinstalled and logged out/in the app again after). THIS NEEDS TO BE FIXED! There are a lot of other features JetBlue really should add to be competitive with other airlines that other reviewers have noted, and I agree. But at the very least you need to have reliable access to mobile boarding pass, this is an expectation of any traveler today to bypass checkin or kiosks.

The app is amazingly useful

Ya

I had to try several times to scan my passport and several times to pay for my luggage

I will highly travel again with Jet Blue

Love the service, the wonderful people at Jet Blue, the space, the free checked luggage!!! Annette

It never remembers me and I can never purchase tickets on myphone.

The “add a trip” option is not locating my itinerary, however, when upon right scroll, it does appear despite a pop up stating “oops, we could not locate your itinerary” although nothing is editable. Also, is it normal to have an existing itinerary for a flight December 29, 2020 that I never booked? Please fix this bug.

Especially the Manage Your Trip sections are consistently slow to load.

The Jet Blue app made so easy to plan, book and check-in.

The app is severely slow and laggy right now making it very difficult to check in without multiple timeouts.

It constantly crashes, so I can not look at my trips or check in. I have to check on the web ( their website still works) and email the boarding. This has been going on for a few days now and no fix in sight.

I’ve used the app many times to book flights and can tell you of numerous incidents I’ve had with nearly each booking. First, after Purchasing a seat with more leg room, I was unable to move my seat in the ‘assign seat’ part of the checkin in process as there was allegedly an unprocessed payment. The app directed me to all 1-800-JetBlue. They told me they couldn’t help and that I’d have to see the gate attendants to remedy the problem. There was no pending payment and this was fixed. Until the next time I flew and it happened again. Literally the same problem, because the app or the system showed that I hadn’t paid fully. Most recently, my flight reservation was cancelled because the app didn’t accept my payment. I was directed by the app to call 1-800-JetBlue. They told me they could not help and I’d had to rebook my arrangements, which I did at a greater cost. Not only did I have to pay more money, I was told, ‘well we sent you an email,’ yet, to this day I still do not see where I was sent a notification email of this cancellation.

Traveling with Jet Blue could never be easier, with simple apps that speed up your gate entry to all the extras! Only fly Jet Blue & you will be happy too!

If you’re looking for an airline that won’t give you credit for TrueBlue miles you’ve earned, then this is the app for you. If you want an airline that actually cares and addresses problems you report, then I suggest you keep looking. My first experience being denied points occurred March 22, 2017. I booked a round trip fare for travel between Boston/Denver leaving July 9, 2017 and returning July 15. While booking the trip I was offered the opportunity to sign up for TruBlue and have this trip count toward loyalty program rewards. It wasn’t until long after the trip I discovered that JetBlue never fulfilled their promise. I never received a TruBlue membership nor credit for the mileage flown. So sorry – too bad. Not the end of the world. So, I signed up for a second TruBlue membership. I attempted to accumulate my first mileage credits in December 2018. I booked a trip for travel between Boston and Turks & Caicos. The trip to the Caribbean involved a layover in Ft. Lauderdale. The layer was direct. This was a vacation package booked through JetBlue so mileage credits should also have been awarded for the hotel stay. Initially no points were awarded despite several calls to customer service. Finally, 3 months later I got a measly 569 points, which does not accurately reflect the mileage earned. Even the customer service rep admitted I should receive more. She escalated it but nothing ever became on it. Additionally, on this trip the Ft. Lauderdale to Turks & Caicos segment I was supposed to receive an email offering a $75 credit on a future flight. Of course, it was never received despite complaints to customer service. The final experience came earlier this year. For business I travelled to Chicago. The return trip was on JetBlue. Again. no mileage credits. So, after a round trip Boston/Denver, round trip Boston/Providenciales including JetBlue booked hotel and $75 future credit and finally one-way Chicago to Boston I have a pitiful 569 points to show for it. Today is April 1 and I had planned to book another Turks vacation through JetBlue, since that is the date, I was informed they are first publicized for sale. But it isn’t worth the effort trying to unsuccessfully get what I have rightfully earned from Jet Blue. Until someone from Jet Blue corrects their mistakes, I will no longer fly JetBlue. But I won’t hold my breath and am changing plans to travel on competitors that actually award the mileage credits they offer. You may wish to consider the same.

Sadly my air Bud receiver hole wasn’t working. It was very very staticky. Also just a suggestion but passengers who pay for extra legroom on American airline flights get complementary alcoholic beverages.

This app has been working soooo slow for over a month now and is always giving me error. Please fix I can’t even manage my reservation.

First time using the app found it very easy to navigate. only had one question in regards to the seating or assigned seating. other than that it was great

Very efficient app. Love it!

Have been trying to check in for the past 6 hours on the site and on app and kept getting a loading page in which an error occurred and was not able to proceed with checking in. Extremely inconvenient.

This app did not allow me to sign up for trueblue rewards (I had to do it through the web browser). It did not let me add my current booking (I had to do it through the web browser). I couldn’t add a photo to my profile either—not like that is important, but still goes to show the incapabilities of the app.

Takes a while to check-in, change seat, etc