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App name
JetBlue - Book & manage trips
Description
Take JetBlue everywhere you go! Download our app to book, manage and check in for your trips, access boarding passes and more. Day of travel – Your day of travel is a breeze with key information right on the home screen. Manage trips – Update your seat selection, add extras or make changes to your itinerary with just a few taps. Boarding pass – Check in and get to your gate quickly without the hassle of printing a boarding pass – one less thing to carry on! My TrueBlue – Enroll or sign in to TrueBlue to keep track of your TrueBlue points, request points for past trips and enjoy a more personalized experience. My trips – Add your upcoming and past itineraries to access everything you need to know. Book flights – Search and book your next trip with ease. Airport pickup – Request a Lyft rideshare, connect your Lyft and TrueBlue accounts to earn points, rent a car with Avis/Budget or schedule a shuttle. Inflight experience – View your flight’s DIRECTV® schedule, SiriusXM Radio® channels and free snacks and drinks onboard. City guides – Learn about hot spots by tapping on city names in My trips. & More – Access our flight tracker, travel tools, airport maps and other content.
It used to be very reliable
by Gogirlsfortrump on 2019/05/21 02:28
Lately I can’t get to the manage trip section. I get the rotating circle of death and then nothing happens.
Excellent
by Adam.Ochs on 2019/05/20 19:06
Jet Blue is great - Keep up all the good work
Love it!
by fandetulunar on 2019/05/20 16:13
Best app ever, easy to understand and use!
App Doesn’t Update Account Info
by SageWI1971 on 2019/05/20 10:53
And can’t find anywhere inside the app to provide feedback! When I try to refresh my account info, the app just hangs and I end up needing to close. Very frustrating that I can’t send this feedback directly to JetBlue via their app.
The best airline app
by georgerudolph on 2019/05/20 02:00
I love that you can add any number of flights and receive both the boarding passes and the updates right to the app. So easy to use.
Latest version not loading as of 5/19/19
by User Review 2013 on 2019/05/19 19:19
I can only load the welcome screen then it crashes. Confirmed with other iPhone users that the app isn’t working
Was good. Now super slow after updating to the new version.
by jetblue lover on 2019/05/18 18:14
Was good. Now super slow after updating to the new version. And, can you put US on the top of the country list (in the payment info) since it could make more sense? I don’t need to scroll all the way down to look for it.
JetBlue
by EddieOysters on 2019/05/18 00:47
JetBlue always amazing
Viajero Frecuente
by LFVELEZ on 2019/05/17 23:18
Muy buenos precios y muy buenas atenciones tanto en tierra como en el aire.
Great APP
by BrooklynMarshall on 2019/05/17 19:04
As a Loyal Flyer on JetBlue for over 10yrs.. this APP makes getting there (wherever you are going..) much more pleasurable. Do yourself a favor.. Download the App. Then rest @JFK’s T5 and enjoy a mocktail! #JETBLUE
Impossible to use
by Katerina_CA on 2019/05/17 14:38
Trying for the second day in a row to do a simple task of buying premium economy seats. The app kept glitching and timing out. Ended up calling their phone support and buying seats that way. eCommerce at its best... not
App is working fine
by suarez1217 on 2019/05/17 04:47
I love jet blue, and how fast and accurate this app is. Even though i was selecting a seat and when i went to confirm it. The app told me it was no longer available. 😞 can someone please give me a window seat but a bit closer to the front of the plane. It is my first time going to punta cana and i am really looking forward to enjoy the view. I am currently seating on 27a . 😞 i will appreciate it you please move me up. Thank you in advance. 😘
App crashing
by Beam.Me.Up.Scotty12 on 2019/05/17 02:53
Cannot get the app to open. It instantly crashes when trying to open. Please fix!
Can’t sign in
by birdman1845 on 2019/05/16 21:28
Same issue as other people. I try to join and it keeps giving me an error. Check my connection. Not a very good app if you can’t even join.
This app
by Noniejo on 2019/05/15 19:56
I have had this app for years and never had a problem, but recently it's not updating my points. I have to sign in to my account to find out how any points I have. What can I do ?
The Best
by ErikEnriquez1 on 2019/05/15 14:49
My future wife and I have made JetBlue our Official Family Airline. It’s simply the best
Love B6
by Juan J. Baez on 2019/05/15 04:25
My family a JetBlue have showed me how much they care for me and for my boys. Love you fam 🥰
Keeps saying incorrect password when password is correct
by jpp1doodoo on 2019/05/15 02:12
Can login on website fine, app keeps saying incorrect password.
Sometimes the app works. Sometimes it doesn’t.
by Eye5Niner on 2019/05/15 01:34
This app works. Sometimes. Other times it hangs, times out, or gives an error message after going through an entire process such as changing a reservation and entering your payment information. Seems to work 50 percent of the time. I like JetBlue but the app needs work.
Service
by Jose 1964 on 2019/05/14 23:36
Excellent service I loved 😍😍😍🥰
Love the Blue!
by Ms Deeds on 2019/05/14 21:30
Always on time. Friendly staff. LOVE the extra leg room.
Really enjoy app
by Shawn_B12 on 2019/05/14 15:58
The app has a lot of good features including airport maps with indicators for your specific arrival and departure gates. In general, the app is easy to use and navigate.
Bryan
by icuthairforyou on 2019/05/14 11:02
JetBlue app is one of the easiest and JetBlue has incredible staff
Slow, mediocre experience
by comechingones on 2019/05/14 03:46
Trying to book a flight is so painfully slow, and a third of the times it will timeout and you have to re submit the form. I can’t believe someone could considered this a job well done, its like browsing the internet with a dial up connection!
Jet Blueing
by tammy sr on 2019/05/14 02:00
Great traveling way . Caring staff. TV available for each passenger . We only travel with jet blue . You should try it too
Great JetBlue app
by Whhpssh on 2019/05/13 04:32
Very smooth experience. Love the app as it does everything you’d expect. You can even use your Apple Watch to board the plane.
Usability
by mrtomj on 2019/05/12 23:09
The app still has issues: - manage trip option yields a blank white page (must retry several times before it will work) - flight day of week is not shown when trips are listed (have to look at a external calendar to lookup the day of week) - on flight search, cannot change destination to origin without closing the screen first (if the screen is not reloaded - the original origin is an available destination) - no memory of searches - overall navigation is slow compared to other airline apps - slow slow slow and often times out
Terrible app
by jetboooooo on 2019/05/12 21:15
This app does not let me download my boarding pass or even view my boarding pass. It also doesn’t let me manage my flights. The only thing that works is the homepage. It is a total waste of space. Very unhappy.
Great airline horrible app and website
by nzeeben on 2019/05/12 20:26
Love flying JetBlue, hate when I have to use the app or the website. Load times are horrible, half the time it doesn’t work at all.
Bugs
by Haythere29 on 2019/05/12 17:49
Great app! Tons of check-in bugs though.
Drjoani on EW AP
by drjoani on 2019/05/12 17:06
Terrible two showers
Slow and almost unusable
by bryantbd on 2019/05/12 16:08
The features are great but the app is slow and stops working midway through checking in. It’s easier to check in online and just print your ticket at the airport, please fix for flyer convenience
Jetblue
by Midito on 2019/05/12 01:12
Buen servicio Y puntualidad
Bugs, unreliable
by LeeMurug on 2019/05/11 18:17
Couldn’t retrieve my boarding pass.
Happy customer
by E. Raquel on 2019/05/11 11:43
This was my first time flying with JetBlue. I have had a wonderful experience so far. I would highly recommend this airline and plan to continue to travel with JetBlue in the future. The customer service is excellent, the flight was comfortable and the price was right.
Can’t get past the sign in screen
by Pretty Piece on 2019/05/11 04:54
I just downloaded this app today and haven’t been able to get past the sign in screen. I tried going through the google browser with the exact same sign in method (touch id) and it’s working just fine. People down load apps for convenience, things available at your finger tips to make check in, boarding passes and all things travel move along smoother. Which would make this app perfect, if only it worked. I see there were just bug fixes performed with a new update yesterday so maybe I’ll delete and download at a later date. Not a good look though also because this was my first experiencing Jet Blue at all per my fiancé’s flying experience with them. He spoke so highly and although my only complaint thus far is the performance of the Jet Blue app...We’re off to a rocky start!! Update: Months later after deleting and downloading over again, the app is now shutting down immediately after opening up! Not sure what the problem is but I’m booked through them for my wedding and it’s disappointing that for such a special trip we won’t have the app at our disposable! Not impossible just an unnecessary inconvenience.
Update !!!
by yslni.g on 2019/05/10 16:54
I Love JetBlue but this app needs some serious fixing. I can’t book flights and none of my already booked flights show up! Really dissatisfied with this app.
Reautheticatiom
by jetblue app stinks on 2019/05/10 12:46
It’s a real pain if you have change your password. Last 20? Really???
Mr
by cvfdhub on 2019/05/10 11:53
Excellent app
Delay
by Elleneliz on 2019/05/10 09:54
Really? AC was here overnight- didn’t they realize had a problem? 2 hour delay unexplained other than maintenance
Not happy
by scottm007 on 2019/05/09 23:28
Went to buy an even more seat isle and while I was going through the process of entering credit card info and then hit complete - seat was no longer available. Should hold it long enough for me to enter my info. Been a heavy flyer for many years and trying to use jet blue more but keep running into issues like this. Seriously considering taking my business elsewhere in the future.
Easy and awesome
by Trudy23 on 2019/05/09 13:30
Easy and awesome!
JetBlue is the best.
by Lee A. Ramosa on 2019/05/09 07:44
Simple and easy. You never need to print your boarding pass. If you don’t have the JetBlue app, get it.
JetBlue App
by Queveyv on 2019/05/08 22:07
Nice app and friendly use!
Can't even create account
by AnimalRescueDogsCats on 2019/05/07 23:21
Tried to create an account so I can sign in and use barcode to check-in but app won't let it work saying poor connection which is bull because my wi-fi is working perfectly fine.
Awesome with a little exception
by istoknowflo on 2019/05/07 23:10
Sharing itinerary with others is a bit skimpy as the info doesn’t provide enough data for others who might be dropping me off or picking me up from the airport. Also, didn’t see an option to update my calendar with flight info.
Automatic name recognition
by aiudrjejej on 2019/05/07 17:01
I check in several times a week - I shouldn’t have to type my name in and reservation in every time. System should automatically recognize my email and have my reservation information automatically populate. It would make check in 599x easier.
App crashing
by Disneynut27 on 2019/05/07 15:11
I just updated the app and it now will not open. Crashes immediately.
Love the app
by JETS BLU on 2019/05/07 03:48
The JB app is a model of how apps should be. Easy to follow from flight selectio. To check-in. And after flying a competitor to Dallas and back, I really noticed the extra leg room even without any upgrade!
Review
by Estrellita de Otoñi on 2019/05/05 15:46
Jetblue has been reliable always. Keep it up.
Jet Blue application
by donaldivan on 2019/05/05 14:35
Very easy , fast and reliable from my phone.
Customer service issue
by amy201953 on 2019/05/05 12:25
On May 3rd around 6pm I had to use check in at the Orlando airport. after the flight was delayed, I changed my flight over the phone and I needed to reroute the luggage. The service was incredibly slow and the clerk Jacqueline at the counter had login issues for about 20 minutes. She didn’t not apologize once she reopened the counter. I did not complain, however, she was defensive without a reason and implied I had some problem and started an argument. When I I tried to record her name with my camera, she jumped into the back room and brought the supervisor Antonio after additional 10 minutes of wait time. The supervisor implied that he could make a picture of me and I wouldn’t like it and deleted photos from my phone. At the end, she printed my boarding pass without letting me buy upgrade.
Love JetBlue HATE their app! JetBlue - you can do better.
by MDSnell on 2019/05/04 21:16
In just over a year this app went from best of breed to inbred. I would give 0 stars if I could. The app fails when trying to purchase flights with my credit card so I have to call to book flights every week. Its good that I’m Mosaic so at least I don’t have to wait as long to get help - but still suspect I’m getting penalized on points because I called the line instead of booking it myself online with the app that doesn't work. (If you want to reduce the the points awarded please adjust the program - don’t break the application.) Also - know that this often happens while traveling on a JetBlue flight - so it is impossible to call - extremely frustrating. This app also frequently asks me to re-input information saved as TrueBlue options - this is extremely stupid and frustrating since I am usually on the road and it’s also EXTREMELY inconvenient that I have to lookup and RE-INPUT data already saved in JetBlue’s databases. The JetBlue app used to have fun “mini-awards” called “badges” that would award you with points - and this is now gone - guess it was too much fun/worked too well? The app now inconsistently shows my upcoming flights (even though I have confirmation they are booked) Last (but not least and believe me I could go on with all the ways this app is broken) it’s extremely difficult to request receipts for expense reports (this should be as easy as a click on the flight history (when they show up there.) I guess I’m spoiled with the rest of JetBlues service because I have come to expect much more.
Easiest way to get ready to travel!
by Kai sr on 2019/05/04 21:08
This is simple to use and great to have!!
Best way to fly
by mama jetta on 2019/05/04 11:01
I fly about 12 times a year I try to only use JetBlue! Best service love the flight attendants the pilot and always on time comfortable seats great snacks and drinks and JetBlue credit card is a must
José and Carmen
by Jose Alcantara on 2019/05/04 01:17
I been using it for a long times I’m very happy with service
App really isn’t good at all
by LTSVC on 2019/05/03 23:35
No live chat, app runs very slow, can’t make similar changes in the app as you do in the web. Horrible app. They need to look at American Airlines app and take notes.
Great Airline Great App
by Pinch21 on 2019/05/03 23:31
Functional Fast Easy
Can’t log in
by MillieZ8 on 2019/05/03 20:42
This application only recognized my password the first time, it does not let me log in at all, keep displaying an error message saying to try again later. I am 100% positive I am using the correct user name and password.
App crashes a lot
by tomoquinnnyc on 2019/05/03 18:18
Trying to buy an exit row seat and the app crashes every time I try to put in the city field. Same thing when I use the mobile web app. Very frustrating
iPhone XR issues
by murewa79 on 2019/05/03 16:25
Not sure if it is the same for all XR users, it definitely does not work with my account. I cannot sign in. Deleted the app reinstalled the app, still no success. I fly JetBlue a lot the app has always been excellent and unfortunately I cannot use it in my day-to-day travel anymore.
Maria Freitag
by marysiulka on 2019/05/03 03:01
Wonderful and easy app Also customer service the best ! Thank you so much ❤️
Best customer service
by Lori Almeida on 2019/05/03 02:34
I had to change my flight due to a medical issue and Mia helped me with the change of flights. She was extremely helpful and friendly. I love Jet Blue.
Top Consumer-Friendly Airline
by faithrebbe on 2019/05/03 02:16
Over many years of our patronage, JetBlue has proven itself the most consumer-friendly airline. The best website and easiest to use we have experienced on line. But when we need to talk to an operator, their telephone agents are by far the best in the business.
Simply The Best hands down
by Raniel1963 on 2019/05/02 19:29
Simply The Best
Me gusta Jet Blue
by Reysan02 on 2019/05/02 10:45
Me gusta JetBlue porque se en todo momento mi situación de vuelo y puedo escoger mi asiento desde que compro mis pasajes además del espacio entre las filas de asiento.
Terrible programming
by K.Kalibat on 2019/05/02 09:57
Apple iPhone X birthday choices not working reverts the scroll wheel and cannot proceed. Very bad app
Update this app!
by Tai78 on 2019/05/02 03:19
I have been a customer since 2002, for the last 5 months I have encountered the same problem when booking a flight on this app. Unable to process my request Or this itinerary has been canceled! Forcing me to call! Very unproductive. And no one knows why I keep having the same issue when booking flights (usually when using my points)
Easy and convenient
by Sherbornpeddler on 2019/05/01 23:57
The Jet Blue reminders and app are flawless.
Mosaic Member for 3 Years
by mightyquacks on 2019/05/01 22:41
Used this app successfully for years and it broke 8 weeks ago. Have to call mosaic line twice a week every single week to change seats, fix check in issues, etc. Raised it for weeks and no one wants to fix it. Terrible.
Awful
by fatimavilchez on 2019/05/01 18:54
Our assigned seats were changed without receiving any notification
Excellent airline
by newchapter20 on 2019/05/01 14:09
Enjoy flying with JetBlue
Keeps shutting down
by used2bjetbluefan on 2019/05/01 12:51
After opening the app, it shuts down. Just updated. Bring back the old version.
The best airline ever!!
by Cynn6667 on 2019/04/30 23:59
Super accommodating! Great perks and promotions! Must fly JETBLUE🙌🏾
First Review
by Lolxakes on 2019/04/30 22:09
Thanks for making this so easy
Amazing airline -AWFUL APP
by Dtmullin on 2019/04/30 15:33
How can such a well run Airline have a mobile app that makes you want to throw your phone into traffic???? The worst travel app by far!!!!
Unable to utilize
by Pcvngal on 2019/04/30 14:09
Previously had no problems and enjoyed using the app to book and now can’t even get it to open. Please update.
JetBlue lover
by Burn2etta on 2019/04/29 21:07
I have no issues with JetBlue ever!!! I recommend every one of my friends and family members whether they’re traveling to Jamaica or just local!!
Great customer service, easy check in
by out oc ideas on 2019/04/29 21:06
Making the reservation for this trip required calling JetBlue. It was the most pleasant experience. My customer service rep, Judy went out of her way to help me get a great deal, with a pleasant personality. Thanks Jet Blue team.
Great service and useful app
by RIC2BOS on 2019/04/29 19:09
Always dependable, JetBlue is the best.
App works only when it wants to
by wunmiAJ on 2019/04/29 17:22
The app is chuck full of ads but when I need it to work it doesn’t. Checked in for flights online and the app doesn’t reflect that. Ok lemme check in again on the app.. whoops can’t find my reservation. Like the f?!
Doesn’t Work on IOS
by Kjqhsnevecefqgs on 2019/04/29 14:43
Hasn’t worked on my iPhone in months.
Great assistance from Tylo
by SAMFL98 on 2019/04/29 07:16
Tylo (Representative#98748) provided 5-star service. She was informative and patient. Please recognize Tylo for her outstanding customer Service.
You forced me to update the app and the new version crashes every time I open it!
by rob11234 on 2019/04/29 01:30
Pretty sure my next flight is May 25th but I don’t know for sure because YOU MADE IT SO THAT I CAN’T GET INTO THE APP ANYMORE! Please fix this before my flight! And no more forced updates before you’ve fixed the bugs please!
CUSTOMER SERVICE GETS AN A+++
by Funewriter on 2019/04/28 17:05
I had booked a flight from FLL to AUR in October 2018. At the time, my traveling companion also booked and we selected seats 14-C & D. When I went to check-in, I learned that my assigned seat was changed to 24-E. Because of recent knee replacement & upcoming hip replacement surgery I need an aisle seat on the port side that allows me to extend my right leg. When I called JetBlue, the Customer Service Rep could not have been nicer. Within ten-minutes I was reassigned to an aisle seat on the port side. What a pleasure working with a Customer Service Rep who actually took the time to listen and help make the accommodation. Thank you, JetBlue!
John Lynch
by jb jl on 2019/04/28 12:53
Jet blue will not allow me to select a seat prior to 24hours. Then they want me to pay for an upgraded seat. This is why I’ll not be flying JB any more.
Can not get boarding pass
by Buenismo on 2019/04/28 08:26
I continues to get an error see below The error says Bummer you can get your boarding pass I can not find help with the app. I keep getting and error “ Bummer we are having trouble with the boarding pass please try later “ How do I fix ? You offer not help
Can’t load boarding pass
by npdistefano on 2019/04/28 03:17
For the past few weeks, the app hasn’t been able to generate boarding passes (still the same after logging out/in, reinstalling app, and restarting phone). It has just been displaying the “Bummer” message notes in other comments.
Be more like delta
by whyruforcingthis on 2019/04/28 02:41
The experience on the JetBlue pales in comparison to delta in speed and features.
Better
by 172111pll on 2019/04/27 12:02
The app was very easy to navigate.
Will not update
by Dbk10 on 2019/04/27 10:47
App won’t update my TrueBlue points balance nor does it show any new flights I’ve booked on the website. And when I try to look up existing flights with name and confirmation number I always get an error returned. Makes the App pointless.
Good - When it works
by NetBuys on 2019/04/26 22:57
During check in process, app would not load when I reached baggage question. It worked an hour later. Have a feeling it was more of a server capacity issue. Hopefully, more simultaneous requests will be able to complete the checkin process, with a server upgrade.
Well organized app
by TheHistoryPages on 2019/04/26 19:11
Perfect app for airline and travel. Very easy to use. Good color scheme.
Still the best
by Sucka$$ on 2019/04/26 17:42
Still the best service still the best prices I can’t figure out why anyone would take any other airline
You had one job
by Cristobel on 2019/04/26 11:57
“Bummer. There was an error creating your boarding pass. Please try again later.” I tried again later: still a bummer. You had one job
Loading
by Queen Ruth Marie on 2019/04/26 05:34
Sometimes it takes too long to load.
Old type of airplane
by bienmare on 2019/04/26 01:55
Even the movie cut off so many times while I was watching it. There was no Charge port also...
Love Jetblue
by Elise KG on 2019/04/26 00:52
I love jet blue! Easy Check-In and great service
Unreliable
by Fairfax22256 on 2019/04/25 10:21
First, the app wouldn’t let me sign into my account. Now, the app won’t open. It tries to open, gets to the splash screen, then crashes.
Can’t get past the sign in screen
by Pretty Piece on 2019/05/11 04:54
I just downloaded this app today and haven’t been able to get past the sign in screen. I tried going through the google browser with the exact same sign in method (touch id) and it’s working just fine. People down load apps for convenience, things available at your finger tips to make check in, boarding passes and all things travel move along smoother. Which would make this app perfect, if only it worked. I see there were just bug fixes performed with a new update yesterday so maybe I’ll delete and download at a later date. Not a good look though also because this was my first experiencing Jet Blue at all per my fiancé’s flying experience with them. He spoke so highly and although my only complaint thus far is the performance of the Jet Blue app...We’re off to a rocky start!! Update: Months later after deleting and downloading over again, the app is now shutting down immediately after opening up! Not sure what the problem is but I’m booked through them for my wedding and it’s disappointing that for such a special trip we won’t have the app at our disposable! Not impossible just an unnecessary inconvenience.
Unreliable, unable to trust
by unfortate traveler on 2019/04/01 18:24
I’ve used the app many times to book flights and can tell you of numerous incidents I’ve had with nearly each booking. First, after Purchasing a seat with more leg room, I was unable to move my seat in the ‘assign seat’ part of the checkin in process as there was allegedly an unprocessed payment. The app directed me to all 1-800-JetBlue. They told me they couldn’t help and that I’d have to see the gate attendants to remedy the problem. There was no pending payment and this was fixed. Until the next time I flew and it happened again. Literally the same problem, because the app or the system showed that I hadn’t paid fully. Most recently, my flight reservation was cancelled because the app didn’t accept my payment. I was directed by the app to call 1-800-JetBlue. They told me they could not help and I’d had to rebook my arrangements, which I did at a greater cost. Not only did I have to pay more money, I was told, ‘well we sent you an email,’ yet, to this day I still do not see where I was sent a notification email of this cancellation.
Love Jet Blue app
by Dad Rad on 2018/02/09 10:53
I love their app. It is so easy to navigate and find the best fares. I get the best deals here compared to Expedia, Kayak and other apps. They never have the deals the Jet Blue app has. Of course you have to fly to a city they serve. We fly often to Washington DC from Hartford to visit my daughter. We have gotten fares as low as $34 per person. Cheaper than driving or taking the train! Of course you have to be flexible with the times they offer and the return trip is a higher fare usually but they still are pretty cheap. And also we have never had a problem with their flights from Hartford or Reagan and the planes are clean and comfortable and flight attendants and other staff are always very helpful and courteous. It’s our first choice for an Airline! Keep up the good work Jet Blue!
The nightmare of Irma
by ryanmax on 2017/10/23 14:25
During hurricane Irma I had the misfortune that I had to fly to California from Fort Lauderdale and it was quite a crazy day that day and Jet Blue took me out we got to where I was supposed to go they only problem was I paid a fortune for my fair is over thousand dollars and I called them up a couple days later explained how it happened that I was charge so much money and they refunded me all at the $99 fare they were offering me similar thing happened on American airlines my husband got a flight on that airline and they did not take off he had to go home and come back to the airport and I called them and I had to send and I had to send a letter and they refused they said they will not refund me the 900 and some dollars so you fly JetBlue if you’re smart.
Review
by Drdean2000 on 2018/09/24 12:25
My experience with JetBlue has always been relatively good. On my flight in July from FLL-Newark we were delayed 3 hours and there was not even a “sorry” for the in convenience... I missed dinner with my family and it ruined that entire evening. The most recent flight I was on was on time etc... BUTTTTTT what is going on with all the animals being allowed without carriers on board????? Besides the 4 or 5 small lap dogs that were on the flight there was a Labrador 3 Seats in front of me- I could not believe it! I am so allergic to dogs and if this dog was sitting in the seat next to me I would have had a huge issue. Dogs , cats etc need to be in carriers if they are going to fly. He was allowed to sit on the seat and then peak over to the sit in front and back- just ridiculous.
All jet blue employees 😍
by 2830984 on 2018/10/21 00:30
I love Jet Blue !!! Staff flight attendants and pilots are all so friendly even when it’s crazy and flight delayed due to weather or any reason . They brought drinks and snacks to gate where we where waiting . Kept making sure everyone was informed updated and always smiling .that was my last trip . The staff at the desk go all out . Jaun saw I was having trouble standing got me wheelchair , escorted me down to gate told me about extra room seats . He always takes care of us and knows us when ever he sees us anywhere in airport . I fly back and forth for medical reasons . Each time he says Lori is their anything else we can do to make your trip easier . The Boston staff is also amazing . Keep hiring people who care . Thank you Jet Blue ! Lori
Can’t get passed the sign up.
by Mr.Excuseme on 2019/03/22 01:46
I tried this app for the convenience factor but there is non. First thing that bothers me was ,when you try to and your personal info, they ask for your birthday and a scroll with the month day and year pops up. Cool, wrong NOT COOLl! It won’t let you change the month unless you change the year or days first. Really??? Took me a few mins to figure that out. I was ok with that, but then after I entered all of this information in and agreed to the agreement, BOOM it won’t let me sign up. It says check your connection. So I turned the WiFi off and went straight to LTE, put all of the good ol info in the right places and. DOUBLE BOOM, (sign in failed, check your connection) Fooled me once shame on you, fooled me twice shame on me, you won’t get me again! Uninstalling...
Always A Great experience!
by wolfiewmn111 on 2018/10/11 19:48
When I fly it’s always JetBlue if they are a carrier where I’m going. It is the easiest process ever to make reservations, get to the airport & get where I am going without stress. I had my first ever horrible experience where I got held up in TSA. I hear customer service calling my name. 3xs they called me with the final call being the gates are closing. I can’t go to the gate. I missed my plane. I finally get to the gate. I explain my situation to Dominic, the JetBlue representative. He was sorry for my distress. He asks if I’d like to fly with another carrier. I said “No, JetBlue is the Best!” He gave me excellent customer service, rescheduled me for the next day’s flight & I was on my way. All JetBlue needs to do for me now is fly into New Orleans! 😜
Can’t get boarding pass
by Angry crash bird on 2019/04/03 15:40
This latest update is broken. I can see my trips and check in, but can’t get an electronic boarding pass. I get the message “Bummer. There was an error creating your mobile boarding pass. Please try again later.” I have flown 3 JetBlue flights in the past 2 weeks since the app update and I get this error every time, no matter how many times or how much “later” I try. I have deleted and reinstalled the app several times, logged out and back in again, and even updated the iOS to 12.2 (and deleted/reinstalled and logged out/in the app again after). THIS NEEDS TO BE FIXED! There are a lot of other features JetBlue really should add to be competitive with other airlines that other reviewers have noted, and I agree. But at the very least you need to have reliable access to mobile boarding pass, this is an expectation of any traveler today to bypass checkin or kiosks.
What’s Better than Blue?!
by JRyanNYC on 2017/12/01 19:59
I can say that I haven’t flown with JetBlue in over a decade and since I stopped working for them when they stopped flights to ONT, so returning to the airline I was part of after so long had truly shown how much JetBlue has evolved in service, equipment and culture! The service has gotten better, the free extra perks are still free (minus the checked bag allowances), they evolved their A321 cabin and introduced a premium product called Mint and broke from the core cabin layout that they were known for having, and they tacked on some extra fees for priority seating, priority boarding and the premium snacks and beverages. Some of the old JetBlue is in there, just under a new shiny cabin and all still while keeping to the shades of Blue that first flew on the first flight! The App is always updated to be functional and still hip and trendy. Having all the features you do want and none of the features that clutter up an App. Any issues they’re just a tweet or phone call away and always are helpful and quick in addressing any issues or concerns!
Jet Blue Experience
by Randie47510 on 2018/09/03 11:40
We only fly JetBlue. There is only one item we disagree with- and that is the raised price for bringing a pet in a carrier under the seat. Cost to jetblue is zero- I could pay for the seat next to me cheaper than the $125 for the pet fee. Ours is an older well behaved cat. He bothers no one- he seems to enjoy his carrier and sleeps in it at home. My thought is that if a pet becomes a “known traveler” and is consistently well behaved- offer frequent flyer discounts. Fly twice, third is free or something. We will continue to always fly jetblue because we enjoy the jetblue experience- we recommend jetblue to everyone. We would just like to bring Dumbby more often.
Lacks frequent flier practicality
by neville burrows on 2017/12/03 12:43
I only recently started flying JetBlue consistently in the last year and while the flying experience is palatable - their mobile app is near useless. I started to write this review prior to the latest update and even after the update previously it had extremely limited functionality for a major airline. The latest update was comparable to putting lipstick on a pig. Cosmetic not functional. The biggest issue is the inability to change seats through the app, view a real-time seat map and view standby/upgrade list. To me, those are the 3 most important features of any airline app. Also it does not show TrueBlue activity only your point balance. The update seems to have improved the freezing and crashing but the app lacks frequent flier practicality of which would be expected for one of the top 4 US airlines. A ways to go.
JetBlue is Blue Chip All The Way!!
by LAJenn on 2017/08/28 06:20
JetBlue if it were possible for me to give everyone in your company a big hug I would!! You have come through for me so big with last minute travel plans at an affordable price. I am so appreciative of your services. Your flight attendants are super nice and treat everyone like the whole plane is first class. I 90% of the time I book online and it's faster and easier than ordering at Starbucks. The 10% of the time I have to speak with a representative because I have some complicated change that needs to be done same day of travel I always feel like I'm talking to one of my friend's. Jetblue I luv you!!!
JetBlue workers steal a phone from the bags
by MDCMA45 on 2018/09/26 23:27
My dad was traveling September 24 from Fort Lauderdale airport to Quito-Ecuador. He gave his carry on bags to the lady in the counter in Fort Lauderdale Airport Before the flight, when He remembered he has left his new iPhone 8 Plus with the box and everything inside his backpack. He went back to the lady at the counter asked for his bag if is still there to get his phone and the lady told him the bags are inside the plane already. When he got home to search for his new phone the phone wasn’t there. They gave us a phone number in Ecuador that nobody answers, and we asked for help here, and they just told us to call that number. Do you think that people that work there will be honest? and wouldn’t steal stuff inside our bag? And if they do take anything shouldn’t the company be responsible for the stolen items and pay back the customer?
Customer service issue
by amy201953 on 2019/05/05 12:25
On May 3rd around 6pm I had to use check in at the Orlando airport. after the flight was delayed, I changed my flight over the phone and I needed to reroute the luggage. The service was incredibly slow and the clerk Jacqueline at the counter had login issues for about 20 minutes. She didn’t not apologize once she reopened the counter. I did not complain, however, she was defensive without a reason and implied I had some problem and started an argument. When I I tried to record her name with my camera, she jumped into the back room and brought the supervisor Antonio after additional 10 minutes of wait time. The supervisor implied that he could make a picture of me and I wouldn’t like it and deleted photos from my phone. At the end, she printed my boarding pass without letting me buy upgrade.
Flights
by Red1577 on 2017/12/10 22:21
There should be more options of direct flight from FLL to SDQ. That flight being at 5:50 am is way too early!! There should be a flight at 10 am at least!! Also, it would be great if there was a flight from PBI to SDQ, there are so many Dominicans that have to drive down to FLL in order to be able to catch that flight. If someone lives in Port St. Lucie and needs to be 3 hours before their flight to the Dominican Republic ( 3am ) they would have to start driving between 1:00 am - 1:30 am so they can catch that 5:50 am flight. But PBI would be great for all of us that live in Palm Beach and St. Lucie Counties!!
Only Way to Fly
by Kaykx on 2017/09/30 04:31
JetBlue is literally the only airline I have ever flown consistently and am always satisfied with. I have even had some rough travel experiences using JetBlue and they have ALWAYS made up for any short-comings, above and beyond as well as extremely promptly including putting me up in a 4 star hotel near airport, paying for dinner and breakfast, and changing flight times and dates at no extra charge. I truly swear by JetBlue through and through and I honestly haven’t flown any other airline besides them in the past 5 years. Love em’ and their blue chips and Dunkin’ Donuts coffee. 👌🏼😍💙
Impossible to book through the app
by dallasapollo on 2018/07/05 18:26
I love JetBlue but it is literally impossible to book a flight through the app. There are two many amateurish bugs throughout. Like in one spot the "phone number" field (required) gets populated by a drop down list of countries, with no way to put in an actual number. In another phone number field, dashes are required but the keyboard that gets displayed doesn't have a dash button. Also, don't tap any of the "info" buttons to see the difference between the different plans - there's no Close button. The only way to close it is to shut down the entire reservation process and start over. All in all just a terrible terrible experience. I tried twice, wasted half an hour, and was never able to book my flight.
Frustrating
by Monica54321 on 2018/09/20 05:53
The app can be very frustrating when you book a flight. No problem searching for flights and comparing priced based on days. But when you actually book, it gets stuck. Today it got stuck after I entered additional passengers(in the system as part of my family plan). Then I noticed that that TSA pre-check numbers were not automatically entered, although they are attached to our accounts. Great way to prevent a customer from making a purchase! I’ll have to go back and find the numbers on the TSA paperwork or make the reservation by phone, which reduces my points. The app got stuck over the summer when I was making reservations, too. Thought they would have cleaned up the app by now.
Can't finish a booking on my ipad... Bugs bugs bugs
by elcaba on 2018/07/13 03:41
Looked for a support / feedback email or form. Didnt find anything on the app itself and the app store link "app support" is useless, so i guess this is the only place I can contact jetblue developers to let them know they need to do better debugging / testing. I have the latest iPad / ios / jetblue app. Got stuck before i could select the seats. Had to go and start all over from my iphone. On the phone once I hit submit on the last step, it refreshed and the submit button was green again, as if I still had to submit it again, it didn't give me a completed confirmation, even though I did receive a confirmation email. So both apps have bugs, they need more testing.
Absolutely Terrible
by Royal oak track on 2018/09/16 11:58
I keep trying to Check in for my connection flights in Boston and New York. my first flight from Detroit to Boston is all set got my boarding pass and everything. but I’m trying to check in for my 5am flight to New York 917 and then my 9am flight to my final Destination St. Maarten 787 to get my boarding passes & the stupid jetBlue app says “we are having trouble processing your request check your connection and try again” EVEN THOUGH MY INTERNET CONNECTION IS WORKING FAST!!!!!! jetBlue you need to be on your A Game when it comes down to situations like this. This is the last time I’m flying jetBlue. I’m never flying jetBlue Again after I return from this trip. I’ve had a bad experience with jetBlue before and it’s happening again the first time was a long delayed flight and now this
The least helpful of the airline apps.
by LndsyA on 2018/12/19 20:45
I use airline apps all the time to check status, gates, electronic boarding passes. I haven’t traveled with JetBlue for a long time and was optimistic seeing their shiny new app. But sadly it is mostly just frustrating. It’s been years since I have had to use a paper boarding pass. But I have had to do that for 6/6 flights on this trip. Im already checked in, on my last legs of the rerun trip, and the app won’t let me get the electronic boarding pass. Sometimes it says I have to wait until 24 hours ahead to check in (I’m sitting at the gate!) and other times it says that electronic boarding passes are not available for this departure airport (JFK!?!). I’m so disappointed with this app.
My Favorite Airline
by Omega1015 on 2018/05/30 17:39
JetBlue has always been my favorite airline.I always have comfortable seats good movies to watch and great service. This very last flight I had enough true blue miles to buy my husband’s ticket, so he flew free. Can’t get better than that. I only wish we had the same confirmation number, but I guess that’s not possible when you get a free flight. As a result of different confirmation numbers, I ended up getting TSA approved and he did not. I guess it’s a small price to pay for free flight. I will continue to be a true blue member. Jet blue is the best
Travel nightmare
by Robin Black on 2019/04/21 01:10
Traveled from LAX to JFK and then Rochester to celebrate a very special birthday and my son’s fiancé’s bridal shower. Left hotel at 5 AM for a 7 AM flight. Was notified by Jet Blue on the ride to airport of 4 hour delay, but informed I still needed to arrive at the earlier scheduled time “just in case” they solved the issue. Ended up actually boarding 5 hours later, then towed back to gate for another hour of maintenance work. So, basically spent my entire day in the airport and missed the bridal shower! Ground staff, phone customer service, and flight crew were extremely unsympathetic or helpful. No compensation or apologizes offered. This is the third trip in one year with huge flight delays, and one cancelled flight (unrelated to weather). I’m done with flying Jet Blue. Their customer service has really gone downhill.
App support?!?
by Needzerostar1977 on 2017/09/27 12:52
Have been using the app for a fairly long time but since the most recent update constantly crashes on login. Also if not logged in but adding my upcoming flight confirmation number. App support link just takes you to the mobile site, and contact us links and numbers there doesn’t seem to offer app support. I've tried... reinstalling, updating ios, flushing data, along with all the usual stuff. App works until I either login or not logged in will crash after adding flight confirmation Please help me either obtain prior version or resolve issue.
Jet blue
by David5319 on 2019/01/17 18:12
We have been treated as if we were in first class and we were economy. It started our trip off with smiles and happy thoughts of our vacation and I was traveling with a teenager. So that tells you. How things could have gone! Then I applied for the jet blue credit card on my way here and when money started to get tight I called to see what they could do and they sent the card fed x to my hotel. I still can not believe how well I have been treated. From now on Jet Blue is the only way to travel for my family. Thank You Jet Blue!!
True ‘True Blue’ client
by bababababarann53 on 2018/11/14 20:41
I always use True Blue to fly back and forward from NY to Florida and other places within its locations. I had to recently AA to fly from lga to Miami. I have never been so scared, uncomfortable and disrespected on a flight. I travel internationally as well and this was the worst experience. Firstly the way they board is ridiculous. Hugs pile ups in isle of plane. Didn’t carry many choices of soft drinks. Also to pay a ridiculous price for checked in bagweighing only 40lb. I could go on. But I won’t. Jet Blue I love you. You are the best of the rest.
Thank You
by NancyK964 on 2018/06/24 01:31
I always receive excellent service with JetBlue. Today is no exception. My dad has been moved to hospice and we are told he will pass in the next 24 hours likely. I’ve been flying back and forth to help etc., but now my scheduled trip for next week needs to change. I spoke with Dave and he refunded the trip I had scheduled for next week and comped me tickets for my disabled daughter and myself for tomorrow. I’m shocked and so grateful Thank you so much for the kindness you showed my family during this insanely difficult time.
I give them 5 stars!
by Mom's acc apple on 2017/08/07 23:41
My husband and I have switched from Virgin to Mint since they started service from Fort Lauderdale to Los Angeles in March. It keeps getting better and better. After my first flight, I sent and answer from a JetBlue survey they emailed me. I spelled out a few things I thought it was missing... socks, priority boarding before all guests, internet... To my surprise, they have implemented them all! I was stunned when I opened my little bag to find socks!!! JetBlue, you are awesome, thanks for listening. Thanks for keeping the minty lip balm too!
Delay due to faulty air conditioning
by Rob 20190416 on 2019/04/23 01:17
My flight from jfk to rsw was delayed 4 hours. The response from JetBlue was sorry for the delay the air conditioning is still not working. Honestly it sounded more like he was lying to us just to keep us quiet. Instead of comping us something like headphones or snacks we were given nothing. Because we arrived 4 hours late I ended up getting in an accident by a drunk driver as well as being injured...great way to start vacation. Once I called JetBlue to see if they would comp us for the delayed flight I was told that they were delayed because of weather in the Dominican Republic. When i asked what the weather in the Dominican Republic had to do with my trip to Florida he responded with there’s nothing I can do. I don’t know if they choose to not care about their customers or the customer service reps are poorly trained/educated. I would really like a call or email from a representative from the corporate side of JetBlue however my expectations are not very high given my previous experience. JetBlue I am waiting for your call/email. Sincerely, Loyal and unhappy customer.
Wow
by maria sullivan on 2017/09/13 15:31
I live in Florida MiamiBeach I happened to be visiting family ,, I stayed longer because it made no since to hurry home with a horrible hurricane coming,,,you guys helped change my flight did not ask for more money ,, iam truly happy I've fly and only like to fly you guys since day one ,, you are truly a special business,,,while other airlines we're trying to rip off people you actually help us ,, there are no words ,, now you are feeding my people in ft Lauderdale,,, no words can express my thanks to u ❤️❤️❤️❤️❤️👌
Flight inaccurately indicates canceled
by TessDarwin on 2019/04/21 19:17
Since two app updates ago, a flight purchased several months ago shows canceled. I should also add the flight also indicates canceled on my laptop. Customer service says it is not. Each rep has very nicely directed the problem to my end in their “bless your heart” voice. For example, restart my phone or clear the cache on my computer. I’m not computer illiterate. I use two every day 8 to 12 hours a day. I also tried querying for the confirmation without logging in on both my laptop and cell. Very frustrating..... I’m tired of these updates that add more “features” than making your customers lives a bit easier with travel planning.
Issues
by kyle96k on 2018/06/11 15:57
Usually this app is great and I never have a issue. I fly very often and always use JetBlue.. but this time the app will not let me do anything at all. I try checking into my flight and it’s saying there’s a issue, I can’t login or make a account because it says there’s a error or something. This is not good, my flight is tomorrow and I always use this app to be prepared and ready because it’s so much easier then going to the counter at the airport.. please fix this!!
Problem with Latest Update
by JEB1973 on 2018/02/09 19:55
In the latest version (4.1.1), once you checked in for the outbound portion of a reservation, the “My Trips” section doesn’t seem to provide a way to look up the return portion of the reservation (like if you want to tell someone you’re visiting what time you’ll be leaving). Seems like a bad functionality to lose, since now I have to go back and find my original reservation info, either on the JetBlue web site or in my email.
Jet Blue Excellence
by What not Again on 2019/02/22 20:12
The Jet Blue app is the most intuitive and easiest airline app I’ve used. The only issue I have is Ive attempted to use three different sets of my initials as my nickname for sending this review each time it tells me it’s already being used. So far the only thing I haven’t seen is the digital boarding passes after checking in. I didn’t look after continuing through the app. My hope is my airline flying experience is as good as using the app to check in.
Buggy alerts
by Pleeboid on 2018/08/06 11:18
I have experienced several false alerts coming from this app that have caused minor confusion at a minimum, and at times full on panic. The latest false alert informed me that my flight’s departure time had been moved up by 1 hour and 40 minutes. I live 35 minutes from the airport so I rushed out of the house and drove as fast as I could through the rain, only to run into the airport at what I thought was 5 minutes late for my new departure time. While I was waiting in TSA, panicking that I had missed my flight, I was informed by a fellow passenger that the alert was bogus, and that the flight was scheduled to leave at its normal time. The JetBlue staff could not explain what had happened. Not only was this frustrating, it was dangerous. I foolishly took chances try to get to the airport that were unnecessary. All other functions in the app seem to work fine, if not a bit clunky. Until JetBlue fixes whatever is wrong with their alerting I would not trust anything this app tells you.
Great Customer Service
by HipHoppa17 on 2017/10/25 13:01
I called a few weeks ago in regards to a $15 voucher I received from JetBlue. After speaking with the agent I was informed that it can only be used towards flights and no inflight service. Bummer. However, the agent then said well “let me see if I can get you some good seats”. She gave me great seats all because of a voucher I couldn’t use. Honestly I wasn’t upset about it, I figured that was the case but thought I’d ask. The agent was friendly and joking around with me! I love JetBlue!!
App instantly crashes
by Danicalif4nia on 2017/09/28 14:47
Edit: rating changed with recent update, my previous comments are no longer valid as most recent update has remedied the problems I was experiencing. Using new iOS11 and app is completely useless. Once opened, it immediately crashes. I’ve uninstalled and reinstalled, logged in and again, immediate crash. I’m unable to do mobile check in or obtain my mobile boarding pass, such a hassle to not be able to use mobile boarding pass in the airport.
Great app for the Jet Blue flyers
by Rashed Abdullah Anu on 2018/11/10 20:36
It’s an useful app for Jet blue flyers. With online check in to Apple wallet support, to scheduling flight and current status, gate and terminal number and most important things is the rewards system, everything is just awesome. I like the features most that shows the airport map. As a new flyer to a totally new airport it’s so much helpful to have a primary idea. You can even select drop and pickup service using Lyft with this app. Highly recommended 👍
Every time I try to update "my trips" it crashes
by Wolfeundead on 2017/09/27 16:04
This is majorly inconvenient and needs to be fixed. After I attempt to update "my trips" it crashes and doesn't even open until I delete the app and re download it. Please fix (Update signing in first and going "my trips" is what triggers the crash. Strangely if you go to my trips first then sign in then it won't crash. This is still an issue that needs to be fixed.)
JETBLUE
by hellopeopme on 2019/01/09 17:13
I have flown with you for many years in a row and you never fail to amaze me your planes are wicked clean your always courteous and when I need something I can always count on the wonderful flight attendants I will forever be a customer to your airlines I always enjoyed the flights like going to California your airplanes are great my favorite thing about you folks is I never have to be afraid to ask for anything. So with that said many thanks to all
Not great
by SmilingCupid on 2018/06/10 11:49
Of course I like the convenience of checking in, but buying seats was odd. I tried on different occasions to buy seats for the second leg of my trip, but it wouldn’t let me. The system seemed to treat the second leg as if it were not separate from the first flight, I don’t know. Anyway, I had to wait until check in and as I’d expected most of the good options were gone. I’m glad I was able to do it, but why couldn’t I do it before check in? Of course I should have done it when I purchased the tickets, but I was on the fence at the time. I can’t understand why it had to be so difficult.
App is working fine
by suarez1217 on 2019/05/17 04:47
I love jet blue, and how fast and accurate this app is. Even though i was selecting a seat and when i went to confirm it. The app told me it was no longer available. 😞 can someone please give me a window seat but a bit closer to the front of the plane. It is my first time going to punta cana and i am really looking forward to enjoy the view. I am currently seating on 27a . 😞 i will appreciate it you please move me up. Thank you in advance. 😘
Excellent Customer Service!
by Millie-O on 2019/01/21 04:08
Long story short, my flight got canceled and was stuck (for what I thought) another 2 days. Consulted JetBlue via live chat and by the grace of god was able to find a flight only 1 day later...with complimentary upgraded seats...which was still enough time to make it back to work. For my first time ever flying JetBlue they’ve set the bar HIGH when it comes to customer service. Found my new “go to” airline
Seat selection?
by Johnw7486 on 2017/09/30 12:41
1) Why can’t i check seat assignments, and change if available? I can do it online. Paying for extra leg room (what used to be ordinary economy space), and my party is stuck in center seats in different rows, i want to keep checking if other seats become available. I should be able to do in the app and not boot my computer. 2) i can print from my phone to my printer. Why am i not given the ability to both print my boarding pass and save to my apple wallet? I have to go to my computer for such a mundane action.
Great Airline
by jeanneosterndorf on 2018/07/15 02:03
I have been flying this year more than I usually do. So I have used Spirt Airline and I would never use them again. JetBlue has 6 less seats than Spirt. The flight attendants were so happy and it made me feel like they love there job and always wanted to help me in anyway. It is the first airline that I look for when me or my family has to fly. Please keep up the wonderful service that you provide. Sincerely, Jeanne Osterndorf
Committed Customer
by Car0530 on 2017/10/06 14:04
I am delighted with JET BLUE service. I am committed with loyalty to Jet Blue company because: 1-they have always help me with fly arrangements to accommodate my family needs. 2-they have the compasión and sensitivity during times of distress such as hurricane Irma and Maria. 3-they launches their Humanitarian flights and we’re doing anything in their power to assist the island and their employees. I will never forget how they have behave “like real family” and that is rewarded with loyalty. Thank you Jet Blue!
Emergency 🚨
by Snu snuuu on 2017/09/05 09:35
I was at New York for the electric holiday festival and a hurracaine was heading to Puerto Rico the same day I have to go back to the island. I call to the costumer service area and explain the situation to a representative and she helps me to change my flight so easy and fast! That's efficiency and an example of excellent costumer service, I will definitely travel again with this airline. Now I am to my way to my beautiful island 🌴 to take care of the ones I love ❤️. Thank u jetblue!
Doesn’t refresh or notify
by michellek916 on 2018/04/10 12:28
I thought I checked my flight status but really the app just wasn’t refreshing. It’s not obvious that you need to pull down to refresh, since it looked like the app was thinking. As a result, I got to the airport way too early given the massive delay. Also, even when you do explicitly refresh, it takes forever to update. I have notifications enabled so it’s ridiculous that I even had to check manually in the first place. I finally received a notification two hours later, but by that time, the information was stale (flight time had been revised further). This is too bad because there have been times when the AA app saved me when my flight got cancelled. Since I had the app, I was one of the first to rebook. Those precious minutes can be the difference between getting home the same day versus waiting a day. PS - couldn’t find a place to submit feedback privately in the app so I have to shame you publicly. Maybe you should add a feedback feature
Rating Trends
1136,1201,0,2143,1156,1130,0,2263,0,3111,1417,1123,1071,1485,0,3938,1227,1137,1099,0,1854,1179,1237,1264,890,1050,899,400,1939,1393,0,0,3477,0,2125,0,2516,0,2056,849,931,380,1015,1271,1127,726,1095,1073,1005,545,0,0,3508,1017,1109,1020,1102,1174,948,902,832,0,1360,0,2745,0,1973,960,0,0,2835,0,1760,0,1902,0,1761,0,2105,1105,807,0,1994,0,1870,0,2322,862,0,1982
All Versions
5.0
780,573 total
 5
695,618
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66,618
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10,592
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2,454
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5,291
Current Version (4.7)
5.0
773,963 total
 5
691,645
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65,899
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10,265
 2
2,078
 1
4,076
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App name
JetBlue - Book & manage trips
Description
Take JetBlue everywhere you go! Download our app to book, manage and check in for your trips, access boarding passes and more. Day of travel – Your day of travel is a breeze with key information right on the home screen. Manage trips – Update your seat selection, add extras or make changes to your itinerary with just a few taps. Boarding pass – Check in and get to your gate quickly without the hassle of printing a boarding pass – one less thing to carry on! My TrueBlue – Enroll or sign in to TrueBlue to keep track of your TrueBlue points, request points for past trips and enjoy a more personalized experience. My trips – Add your upcoming and past itineraries to access everything you need to know. Book flights – Search and book your next trip with ease. Airport pickup – Request a Lyft rideshare, connect your Lyft and TrueBlue accounts to earn points, rent a car with Avis/Budget or schedule a shuttle. Inflight experience – View your flight’s DIRECTV® schedule, SiriusXM Radio® channels and free snacks and drinks onboard. City guides – Learn about hot spots by tapping on city names in My trips. & More – Access our flight tracker, travel tools, airport maps and other content.
It used to be very reliable
by Gogirlsfortrump on 2019/05/21 02:28
Lately I can’t get to the manage trip section. I get the rotating circle of death and then nothing happens.
Excellent
by Adam.Ochs on 2019/05/20 19:06
Jet Blue is great - Keep up all the good work
Love it!
by fandetulunar on 2019/05/20 16:13
Best app ever, easy to understand and use!
App Doesn’t Update Account Info
by SageWI1971 on 2019/05/20 10:53
And can’t find anywhere inside the app to provide feedback! When I try to refresh my account info, the app just hangs and I end up needing to close. Very frustrating that I can’t send this feedback directly to JetBlue via their app.
The best airline app
by georgerudolph on 2019/05/20 02:00
I love that you can add any number of flights and receive both the boarding passes and the updates right to the app. So easy to use.
Latest version not loading as of 5/19/19
by User Review 2013 on 2019/05/19 19:19
I can only load the welcome screen then it crashes. Confirmed with other iPhone users that the app isn’t working
Was good. Now super slow after updating to the new version.
by jetblue lover on 2019/05/18 18:14
Was good. Now super slow after updating to the new version. And, can you put US on the top of the country list (in the payment info) since it could make more sense? I don’t need to scroll all the way down to look for it.
JetBlue
by EddieOysters on 2019/05/18 00:47
JetBlue always amazing
Viajero Frecuente
by LFVELEZ on 2019/05/17 23:18
Muy buenos precios y muy buenas atenciones tanto en tierra como en el aire.
Great APP
by BrooklynMarshall on 2019/05/17 19:04
As a Loyal Flyer on JetBlue for over 10yrs.. this APP makes getting there (wherever you are going..) much more pleasurable. Do yourself a favor.. Download the App. Then rest @JFK’s T5 and enjoy a mocktail! #JETBLUE
Impossible to use
by Katerina_CA on 2019/05/17 14:38
Trying for the second day in a row to do a simple task of buying premium economy seats. The app kept glitching and timing out. Ended up calling their phone support and buying seats that way. eCommerce at its best... not
App is working fine
by suarez1217 on 2019/05/17 04:47
I love jet blue, and how fast and accurate this app is. Even though i was selecting a seat and when i went to confirm it. The app told me it was no longer available. 😞 can someone please give me a window seat but a bit closer to the front of the plane. It is my first time going to punta cana and i am really looking forward to enjoy the view. I am currently seating on 27a . 😞 i will appreciate it you please move me up. Thank you in advance. 😘
App crashing
by Beam.Me.Up.Scotty12 on 2019/05/17 02:53
Cannot get the app to open. It instantly crashes when trying to open. Please fix!
Can’t sign in
by birdman1845 on 2019/05/16 21:28
Same issue as other people. I try to join and it keeps giving me an error. Check my connection. Not a very good app if you can’t even join.
This app
by Noniejo on 2019/05/15 19:56
I have had this app for years and never had a problem, but recently it's not updating my points. I have to sign in to my account to find out how any points I have. What can I do ?
The Best
by ErikEnriquez1 on 2019/05/15 14:49
My future wife and I have made JetBlue our Official Family Airline. It’s simply the best
Love B6
by Juan J. Baez on 2019/05/15 04:25
My family a JetBlue have showed me how much they care for me and for my boys. Love you fam 🥰
Keeps saying incorrect password when password is correct
by jpp1doodoo on 2019/05/15 02:12
Can login on website fine, app keeps saying incorrect password.
Sometimes the app works. Sometimes it doesn’t.
by Eye5Niner on 2019/05/15 01:34
This app works. Sometimes. Other times it hangs, times out, or gives an error message after going through an entire process such as changing a reservation and entering your payment information. Seems to work 50 percent of the time. I like JetBlue but the app needs work.
Service
by Jose 1964 on 2019/05/14 23:36
Excellent service I loved 😍😍😍🥰
Love the Blue!
by Ms Deeds on 2019/05/14 21:30
Always on time. Friendly staff. LOVE the extra leg room.
Really enjoy app
by Shawn_B12 on 2019/05/14 15:58
The app has a lot of good features including airport maps with indicators for your specific arrival and departure gates. In general, the app is easy to use and navigate.
Bryan
by icuthairforyou on 2019/05/14 11:02
JetBlue app is one of the easiest and JetBlue has incredible staff
Slow, mediocre experience
by comechingones on 2019/05/14 03:46
Trying to book a flight is so painfully slow, and a third of the times it will timeout and you have to re submit the form. I can’t believe someone could considered this a job well done, its like browsing the internet with a dial up connection!
Jet Blueing
by tammy sr on 2019/05/14 02:00
Great traveling way . Caring staff. TV available for each passenger . We only travel with jet blue . You should try it too
Great JetBlue app
by Whhpssh on 2019/05/13 04:32
Very smooth experience. Love the app as it does everything you’d expect. You can even use your Apple Watch to board the plane.
Usability
by mrtomj on 2019/05/12 23:09
The app still has issues: - manage trip option yields a blank white page (must retry several times before it will work) - flight day of week is not shown when trips are listed (have to look at a external calendar to lookup the day of week) - on flight search, cannot change destination to origin without closing the screen first (if the screen is not reloaded - the original origin is an available destination) - no memory of searches - overall navigation is slow compared to other airline apps - slow slow slow and often times out
Terrible app
by jetboooooo on 2019/05/12 21:15
This app does not let me download my boarding pass or even view my boarding pass. It also doesn’t let me manage my flights. The only thing that works is the homepage. It is a total waste of space. Very unhappy.
Great airline horrible app and website
by nzeeben on 2019/05/12 20:26
Love flying JetBlue, hate when I have to use the app or the website. Load times are horrible, half the time it doesn’t work at all.
Bugs
by Haythere29 on 2019/05/12 17:49
Great app! Tons of check-in bugs though.
Drjoani on EW AP
by drjoani on 2019/05/12 17:06
Terrible two showers
Slow and almost unusable
by bryantbd on 2019/05/12 16:08
The features are great but the app is slow and stops working midway through checking in. It’s easier to check in online and just print your ticket at the airport, please fix for flyer convenience
Jetblue
by Midito on 2019/05/12 01:12
Buen servicio Y puntualidad
Bugs, unreliable
by LeeMurug on 2019/05/11 18:17
Couldn’t retrieve my boarding pass.
Happy customer
by E. Raquel on 2019/05/11 11:43
This was my first time flying with JetBlue. I have had a wonderful experience so far. I would highly recommend this airline and plan to continue to travel with JetBlue in the future. The customer service is excellent, the flight was comfortable and the price was right.
Can’t get past the sign in screen
by Pretty Piece on 2019/05/11 04:54
I just downloaded this app today and haven’t been able to get past the sign in screen. I tried going through the google browser with the exact same sign in method (touch id) and it’s working just fine. People down load apps for convenience, things available at your finger tips to make check in, boarding passes and all things travel move along smoother. Which would make this app perfect, if only it worked. I see there were just bug fixes performed with a new update yesterday so maybe I’ll delete and download at a later date. Not a good look though also because this was my first experiencing Jet Blue at all per my fiancé’s flying experience with them. He spoke so highly and although my only complaint thus far is the performance of the Jet Blue app...We’re off to a rocky start!! Update: Months later after deleting and downloading over again, the app is now shutting down immediately after opening up! Not sure what the problem is but I’m booked through them for my wedding and it’s disappointing that for such a special trip we won’t have the app at our disposable! Not impossible just an unnecessary inconvenience.
Update !!!
by yslni.g on 2019/05/10 16:54
I Love JetBlue but this app needs some serious fixing. I can’t book flights and none of my already booked flights show up! Really dissatisfied with this app.
Reautheticatiom
by jetblue app stinks on 2019/05/10 12:46
It’s a real pain if you have change your password. Last 20? Really???
Mr
by cvfdhub on 2019/05/10 11:53
Excellent app
Delay
by Elleneliz on 2019/05/10 09:54
Really? AC was here overnight- didn’t they realize had a problem? 2 hour delay unexplained other than maintenance
Not happy
by scottm007 on 2019/05/09 23:28
Went to buy an even more seat isle and while I was going through the process of entering credit card info and then hit complete - seat was no longer available. Should hold it long enough for me to enter my info. Been a heavy flyer for many years and trying to use jet blue more but keep running into issues like this. Seriously considering taking my business elsewhere in the future.
Easy and awesome
by Trudy23 on 2019/05/09 13:30
Easy and awesome!
JetBlue is the best.
by Lee A. Ramosa on 2019/05/09 07:44
Simple and easy. You never need to print your boarding pass. If you don’t have the JetBlue app, get it.
JetBlue App
by Queveyv on 2019/05/08 22:07
Nice app and friendly use!
Can't even create account
by AnimalRescueDogsCats on 2019/05/07 23:21
Tried to create an account so I can sign in and use barcode to check-in but app won't let it work saying poor connection which is bull because my wi-fi is working perfectly fine.
Awesome with a little exception
by istoknowflo on 2019/05/07 23:10
Sharing itinerary with others is a bit skimpy as the info doesn’t provide enough data for others who might be dropping me off or picking me up from the airport. Also, didn’t see an option to update my calendar with flight info.
Automatic name recognition
by aiudrjejej on 2019/05/07 17:01
I check in several times a week - I shouldn’t have to type my name in and reservation in every time. System should automatically recognize my email and have my reservation information automatically populate. It would make check in 599x easier.
App crashing
by Disneynut27 on 2019/05/07 15:11
I just updated the app and it now will not open. Crashes immediately.
Love the app
by JETS BLU on 2019/05/07 03:48
The JB app is a model of how apps should be. Easy to follow from flight selectio. To check-in. And after flying a competitor to Dallas and back, I really noticed the extra leg room even without any upgrade!
Review
by Estrellita de Otoñi on 2019/05/05 15:46
Jetblue has been reliable always. Keep it up.
Jet Blue application
by donaldivan on 2019/05/05 14:35
Very easy , fast and reliable from my phone.
Customer service issue
by amy201953 on 2019/05/05 12:25
On May 3rd around 6pm I had to use check in at the Orlando airport. after the flight was delayed, I changed my flight over the phone and I needed to reroute the luggage. The service was incredibly slow and the clerk Jacqueline at the counter had login issues for about 20 minutes. She didn’t not apologize once she reopened the counter. I did not complain, however, she was defensive without a reason and implied I had some problem and started an argument. When I I tried to record her name with my camera, she jumped into the back room and brought the supervisor Antonio after additional 10 minutes of wait time. The supervisor implied that he could make a picture of me and I wouldn’t like it and deleted photos from my phone. At the end, she printed my boarding pass without letting me buy upgrade.
Love JetBlue HATE their app! JetBlue - you can do better.
by MDSnell on 2019/05/04 21:16
In just over a year this app went from best of breed to inbred. I would give 0 stars if I could. The app fails when trying to purchase flights with my credit card so I have to call to book flights every week. Its good that I’m Mosaic so at least I don’t have to wait as long to get help - but still suspect I’m getting penalized on points because I called the line instead of booking it myself online with the app that doesn't work. (If you want to reduce the the points awarded please adjust the program - don’t break the application.) Also - know that this often happens while traveling on a JetBlue flight - so it is impossible to call - extremely frustrating. This app also frequently asks me to re-input information saved as TrueBlue options - this is extremely stupid and frustrating since I am usually on the road and it’s also EXTREMELY inconvenient that I have to lookup and RE-INPUT data already saved in JetBlue’s databases. The JetBlue app used to have fun “mini-awards” called “badges” that would award you with points - and this is now gone - guess it was too much fun/worked too well? The app now inconsistently shows my upcoming flights (even though I have confirmation they are booked) Last (but not least and believe me I could go on with all the ways this app is broken) it’s extremely difficult to request receipts for expense reports (this should be as easy as a click on the flight history (when they show up there.) I guess I’m spoiled with the rest of JetBlues service because I have come to expect much more.
Easiest way to get ready to travel!
by Kai sr on 2019/05/04 21:08
This is simple to use and great to have!!
Best way to fly
by mama jetta on 2019/05/04 11:01
I fly about 12 times a year I try to only use JetBlue! Best service love the flight attendants the pilot and always on time comfortable seats great snacks and drinks and JetBlue credit card is a must
José and Carmen
by Jose Alcantara on 2019/05/04 01:17
I been using it for a long times I’m very happy with service
App really isn’t good at all
by LTSVC on 2019/05/03 23:35
No live chat, app runs very slow, can’t make similar changes in the app as you do in the web. Horrible app. They need to look at American Airlines app and take notes.
Great Airline Great App
by Pinch21 on 2019/05/03 23:31
Functional Fast Easy
Can’t log in
by MillieZ8 on 2019/05/03 20:42
This application only recognized my password the first time, it does not let me log in at all, keep displaying an error message saying to try again later. I am 100% positive I am using the correct user name and password.
App crashes a lot
by tomoquinnnyc on 2019/05/03 18:18
Trying to buy an exit row seat and the app crashes every time I try to put in the city field. Same thing when I use the mobile web app. Very frustrating
iPhone XR issues
by murewa79 on 2019/05/03 16:25
Not sure if it is the same for all XR users, it definitely does not work with my account. I cannot sign in. Deleted the app reinstalled the app, still no success. I fly JetBlue a lot the app has always been excellent and unfortunately I cannot use it in my day-to-day travel anymore.
Maria Freitag
by marysiulka on 2019/05/03 03:01
Wonderful and easy app Also customer service the best ! Thank you so much ❤️
Best customer service
by Lori Almeida on 2019/05/03 02:34
I had to change my flight due to a medical issue and Mia helped me with the change of flights. She was extremely helpful and friendly. I love Jet Blue.
Top Consumer-Friendly Airline
by faithrebbe on 2019/05/03 02:16
Over many years of our patronage, JetBlue has proven itself the most consumer-friendly airline. The best website and easiest to use we have experienced on line. But when we need to talk to an operator, their telephone agents are by far the best in the business.
Simply The Best hands down
by Raniel1963 on 2019/05/02 19:29
Simply The Best
Me gusta Jet Blue
by Reysan02 on 2019/05/02 10:45
Me gusta JetBlue porque se en todo momento mi situación de vuelo y puedo escoger mi asiento desde que compro mis pasajes además del espacio entre las filas de asiento.
Terrible programming
by K.Kalibat on 2019/05/02 09:57
Apple iPhone X birthday choices not working reverts the scroll wheel and cannot proceed. Very bad app
Update this app!
by Tai78 on 2019/05/02 03:19
I have been a customer since 2002, for the last 5 months I have encountered the same problem when booking a flight on this app. Unable to process my request Or this itinerary has been canceled! Forcing me to call! Very unproductive. And no one knows why I keep having the same issue when booking flights (usually when using my points)
Easy and convenient
by Sherbornpeddler on 2019/05/01 23:57
The Jet Blue reminders and app are flawless.
Mosaic Member for 3 Years
by mightyquacks on 2019/05/01 22:41
Used this app successfully for years and it broke 8 weeks ago. Have to call mosaic line twice a week every single week to change seats, fix check in issues, etc. Raised it for weeks and no one wants to fix it. Terrible.
Awful
by fatimavilchez on 2019/05/01 18:54
Our assigned seats were changed without receiving any notification
Excellent airline
by newchapter20 on 2019/05/01 14:09
Enjoy flying with JetBlue
Keeps shutting down
by used2bjetbluefan on 2019/05/01 12:51
After opening the app, it shuts down. Just updated. Bring back the old version.
The best airline ever!!
by Cynn6667 on 2019/04/30 23:59
Super accommodating! Great perks and promotions! Must fly JETBLUE🙌🏾
First Review
by Lolxakes on 2019/04/30 22:09
Thanks for making this so easy
Amazing airline -AWFUL APP
by Dtmullin on 2019/04/30 15:33
How can such a well run Airline have a mobile app that makes you want to throw your phone into traffic???? The worst travel app by far!!!!
Unable to utilize
by Pcvngal on 2019/04/30 14:09
Previously had no problems and enjoyed using the app to book and now can’t even get it to open. Please update.
JetBlue lover
by Burn2etta on 2019/04/29 21:07
I have no issues with JetBlue ever!!! I recommend every one of my friends and family members whether they’re traveling to Jamaica or just local!!
Great customer service, easy check in
by out oc ideas on 2019/04/29 21:06
Making the reservation for this trip required calling JetBlue. It was the most pleasant experience. My customer service rep, Judy went out of her way to help me get a great deal, with a pleasant personality. Thanks Jet Blue team.
Great service and useful app
by RIC2BOS on 2019/04/29 19:09
Always dependable, JetBlue is the best.
App works only when it wants to
by wunmiAJ on 2019/04/29 17:22
The app is chuck full of ads but when I need it to work it doesn’t. Checked in for flights online and the app doesn’t reflect that. Ok lemme check in again on the app.. whoops can’t find my reservation. Like the f?!
Doesn’t Work on IOS
by Kjqhsnevecefqgs on 2019/04/29 14:43
Hasn’t worked on my iPhone in months.
Great assistance from Tylo
by SAMFL98 on 2019/04/29 07:16
Tylo (Representative#98748) provided 5-star service. She was informative and patient. Please recognize Tylo for her outstanding customer Service.
You forced me to update the app and the new version crashes every time I open it!
by rob11234 on 2019/04/29 01:30
Pretty sure my next flight is May 25th but I don’t know for sure because YOU MADE IT SO THAT I CAN’T GET INTO THE APP ANYMORE! Please fix this before my flight! And no more forced updates before you’ve fixed the bugs please!
CUSTOMER SERVICE GETS AN A+++
by Funewriter on 2019/04/28 17:05
I had booked a flight from FLL to AUR in October 2018. At the time, my traveling companion also booked and we selected seats 14-C & D. When I went to check-in, I learned that my assigned seat was changed to 24-E. Because of recent knee replacement & upcoming hip replacement surgery I need an aisle seat on the port side that allows me to extend my right leg. When I called JetBlue, the Customer Service Rep could not have been nicer. Within ten-minutes I was reassigned to an aisle seat on the port side. What a pleasure working with a Customer Service Rep who actually took the time to listen and help make the accommodation. Thank you, JetBlue!
John Lynch
by jb jl on 2019/04/28 12:53
Jet blue will not allow me to select a seat prior to 24hours. Then they want me to pay for an upgraded seat. This is why I’ll not be flying JB any more.
Can not get boarding pass
by Buenismo on 2019/04/28 08:26
I continues to get an error see below The error says Bummer you can get your boarding pass I can not find help with the app. I keep getting and error “ Bummer we are having trouble with the boarding pass please try later “ How do I fix ? You offer not help
Can’t load boarding pass
by npdistefano on 2019/04/28 03:17
For the past few weeks, the app hasn’t been able to generate boarding passes (still the same after logging out/in, reinstalling app, and restarting phone). It has just been displaying the “Bummer” message notes in other comments.
Be more like delta
by whyruforcingthis on 2019/04/28 02:41
The experience on the JetBlue pales in comparison to delta in speed and features.
Better
by 172111pll on 2019/04/27 12:02
The app was very easy to navigate.
Will not update
by Dbk10 on 2019/04/27 10:47
App won’t update my TrueBlue points balance nor does it show any new flights I’ve booked on the website. And when I try to look up existing flights with name and confirmation number I always get an error returned. Makes the App pointless.
Good - When it works
by NetBuys on 2019/04/26 22:57
During check in process, app would not load when I reached baggage question. It worked an hour later. Have a feeling it was more of a server capacity issue. Hopefully, more simultaneous requests will be able to complete the checkin process, with a server upgrade.
Well organized app
by TheHistoryPages on 2019/04/26 19:11
Perfect app for airline and travel. Very easy to use. Good color scheme.
Still the best
by Sucka$$ on 2019/04/26 17:42
Still the best service still the best prices I can’t figure out why anyone would take any other airline
You had one job
by Cristobel on 2019/04/26 11:57
“Bummer. There was an error creating your boarding pass. Please try again later.” I tried again later: still a bummer. You had one job
Loading
by Queen Ruth Marie on 2019/04/26 05:34
Sometimes it takes too long to load.
Old type of airplane
by bienmare on 2019/04/26 01:55
Even the movie cut off so many times while I was watching it. There was no Charge port also...
Love Jetblue
by Elise KG on 2019/04/26 00:52
I love jet blue! Easy Check-In and great service
Unreliable
by Fairfax22256 on 2019/04/25 10:21
First, the app wouldn’t let me sign into my account. Now, the app won’t open. It tries to open, gets to the splash screen, then crashes.
Can’t get past the sign in screen
by Pretty Piece on 2019/05/11 04:54
I just downloaded this app today and haven’t been able to get past the sign in screen. I tried going through the google browser with the exact same sign in method (touch id) and it’s working just fine. People down load apps for convenience, things available at your finger tips to make check in, boarding passes and all things travel move along smoother. Which would make this app perfect, if only it worked. I see there were just bug fixes performed with a new update yesterday so maybe I’ll delete and download at a later date. Not a good look though also because this was my first experiencing Jet Blue at all per my fiancé’s flying experience with them. He spoke so highly and although my only complaint thus far is the performance of the Jet Blue app...We’re off to a rocky start!! Update: Months later after deleting and downloading over again, the app is now shutting down immediately after opening up! Not sure what the problem is but I’m booked through them for my wedding and it’s disappointing that for such a special trip we won’t have the app at our disposable! Not impossible just an unnecessary inconvenience.
Unreliable, unable to trust
by unfortate traveler on 2019/04/01 18:24
I’ve used the app many times to book flights and can tell you of numerous incidents I’ve had with nearly each booking. First, after Purchasing a seat with more leg room, I was unable to move my seat in the ‘assign seat’ part of the checkin in process as there was allegedly an unprocessed payment. The app directed me to all 1-800-JetBlue. They told me they couldn’t help and that I’d have to see the gate attendants to remedy the problem. There was no pending payment and this was fixed. Until the next time I flew and it happened again. Literally the same problem, because the app or the system showed that I hadn’t paid fully. Most recently, my flight reservation was cancelled because the app didn’t accept my payment. I was directed by the app to call 1-800-JetBlue. They told me they could not help and I’d had to rebook my arrangements, which I did at a greater cost. Not only did I have to pay more money, I was told, ‘well we sent you an email,’ yet, to this day I still do not see where I was sent a notification email of this cancellation.
Love Jet Blue app
by Dad Rad on 2018/02/09 10:53
I love their app. It is so easy to navigate and find the best fares. I get the best deals here compared to Expedia, Kayak and other apps. They never have the deals the Jet Blue app has. Of course you have to fly to a city they serve. We fly often to Washington DC from Hartford to visit my daughter. We have gotten fares as low as $34 per person. Cheaper than driving or taking the train! Of course you have to be flexible with the times they offer and the return trip is a higher fare usually but they still are pretty cheap. And also we have never had a problem with their flights from Hartford or Reagan and the planes are clean and comfortable and flight attendants and other staff are always very helpful and courteous. It’s our first choice for an Airline! Keep up the good work Jet Blue!
The nightmare of Irma
by ryanmax on 2017/10/23 14:25
During hurricane Irma I had the misfortune that I had to fly to California from Fort Lauderdale and it was quite a crazy day that day and Jet Blue took me out we got to where I was supposed to go they only problem was I paid a fortune for my fair is over thousand dollars and I called them up a couple days later explained how it happened that I was charge so much money and they refunded me all at the $99 fare they were offering me similar thing happened on American airlines my husband got a flight on that airline and they did not take off he had to go home and come back to the airport and I called them and I had to send and I had to send a letter and they refused they said they will not refund me the 900 and some dollars so you fly JetBlue if you’re smart.
Review
by Drdean2000 on 2018/09/24 12:25
My experience with JetBlue has always been relatively good. On my flight in July from FLL-Newark we were delayed 3 hours and there was not even a “sorry” for the in convenience... I missed dinner with my family and it ruined that entire evening. The most recent flight I was on was on time etc... BUTTTTTT what is going on with all the animals being allowed without carriers on board????? Besides the 4 or 5 small lap dogs that were on the flight there was a Labrador 3 Seats in front of me- I could not believe it! I am so allergic to dogs and if this dog was sitting in the seat next to me I would have had a huge issue. Dogs , cats etc need to be in carriers if they are going to fly. He was allowed to sit on the seat and then peak over to the sit in front and back- just ridiculous.
All jet blue employees 😍
by 2830984 on 2018/10/21 00:30
I love Jet Blue !!! Staff flight attendants and pilots are all so friendly even when it’s crazy and flight delayed due to weather or any reason . They brought drinks and snacks to gate where we where waiting . Kept making sure everyone was informed updated and always smiling .that was my last trip . The staff at the desk go all out . Jaun saw I was having trouble standing got me wheelchair , escorted me down to gate told me about extra room seats . He always takes care of us and knows us when ever he sees us anywhere in airport . I fly back and forth for medical reasons . Each time he says Lori is their anything else we can do to make your trip easier . The Boston staff is also amazing . Keep hiring people who care . Thank you Jet Blue ! Lori
Can’t get passed the sign up.
by Mr.Excuseme on 2019/03/22 01:46
I tried this app for the convenience factor but there is non. First thing that bothers me was ,when you try to and your personal info, they ask for your birthday and a scroll with the month day and year pops up. Cool, wrong NOT COOLl! It won’t let you change the month unless you change the year or days first. Really??? Took me a few mins to figure that out. I was ok with that, but then after I entered all of this information in and agreed to the agreement, BOOM it won’t let me sign up. It says check your connection. So I turned the WiFi off and went straight to LTE, put all of the good ol info in the right places and. DOUBLE BOOM, (sign in failed, check your connection) Fooled me once shame on you, fooled me twice shame on me, you won’t get me again! Uninstalling...
Always A Great experience!
by wolfiewmn111 on 2018/10/11 19:48
When I fly it’s always JetBlue if they are a carrier where I’m going. It is the easiest process ever to make reservations, get to the airport & get where I am going without stress. I had my first ever horrible experience where I got held up in TSA. I hear customer service calling my name. 3xs they called me with the final call being the gates are closing. I can’t go to the gate. I missed my plane. I finally get to the gate. I explain my situation to Dominic, the JetBlue representative. He was sorry for my distress. He asks if I’d like to fly with another carrier. I said “No, JetBlue is the Best!” He gave me excellent customer service, rescheduled me for the next day’s flight & I was on my way. All JetBlue needs to do for me now is fly into New Orleans! 😜
Can’t get boarding pass
by Angry crash bird on 2019/04/03 15:40
This latest update is broken. I can see my trips and check in, but can’t get an electronic boarding pass. I get the message “Bummer. There was an error creating your mobile boarding pass. Please try again later.” I have flown 3 JetBlue flights in the past 2 weeks since the app update and I get this error every time, no matter how many times or how much “later” I try. I have deleted and reinstalled the app several times, logged out and back in again, and even updated the iOS to 12.2 (and deleted/reinstalled and logged out/in the app again after). THIS NEEDS TO BE FIXED! There are a lot of other features JetBlue really should add to be competitive with other airlines that other reviewers have noted, and I agree. But at the very least you need to have reliable access to mobile boarding pass, this is an expectation of any traveler today to bypass checkin or kiosks.
What’s Better than Blue?!
by JRyanNYC on 2017/12/01 19:59
I can say that I haven’t flown with JetBlue in over a decade and since I stopped working for them when they stopped flights to ONT, so returning to the airline I was part of after so long had truly shown how much JetBlue has evolved in service, equipment and culture! The service has gotten better, the free extra perks are still free (minus the checked bag allowances), they evolved their A321 cabin and introduced a premium product called Mint and broke from the core cabin layout that they were known for having, and they tacked on some extra fees for priority seating, priority boarding and the premium snacks and beverages. Some of the old JetBlue is in there, just under a new shiny cabin and all still while keeping to the shades of Blue that first flew on the first flight! The App is always updated to be functional and still hip and trendy. Having all the features you do want and none of the features that clutter up an App. Any issues they’re just a tweet or phone call away and always are helpful and quick in addressing any issues or concerns!
Jet Blue Experience
by Randie47510 on 2018/09/03 11:40
We only fly JetBlue. There is only one item we disagree with- and that is the raised price for bringing a pet in a carrier under the seat. Cost to jetblue is zero- I could pay for the seat next to me cheaper than the $125 for the pet fee. Ours is an older well behaved cat. He bothers no one- he seems to enjoy his carrier and sleeps in it at home. My thought is that if a pet becomes a “known traveler” and is consistently well behaved- offer frequent flyer discounts. Fly twice, third is free or something. We will continue to always fly jetblue because we enjoy the jetblue experience- we recommend jetblue to everyone. We would just like to bring Dumbby more often.
Lacks frequent flier practicality
by neville burrows on 2017/12/03 12:43
I only recently started flying JetBlue consistently in the last year and while the flying experience is palatable - their mobile app is near useless. I started to write this review prior to the latest update and even after the update previously it had extremely limited functionality for a major airline. The latest update was comparable to putting lipstick on a pig. Cosmetic not functional. The biggest issue is the inability to change seats through the app, view a real-time seat map and view standby/upgrade list. To me, those are the 3 most important features of any airline app. Also it does not show TrueBlue activity only your point balance. The update seems to have improved the freezing and crashing but the app lacks frequent flier practicality of which would be expected for one of the top 4 US airlines. A ways to go.
JetBlue is Blue Chip All The Way!!
by LAJenn on 2017/08/28 06:20
JetBlue if it were possible for me to give everyone in your company a big hug I would!! You have come through for me so big with last minute travel plans at an affordable price. I am so appreciative of your services. Your flight attendants are super nice and treat everyone like the whole plane is first class. I 90% of the time I book online and it's faster and easier than ordering at Starbucks. The 10% of the time I have to speak with a representative because I have some complicated change that needs to be done same day of travel I always feel like I'm talking to one of my friend's. Jetblue I luv you!!!
JetBlue workers steal a phone from the bags
by MDCMA45 on 2018/09/26 23:27
My dad was traveling September 24 from Fort Lauderdale airport to Quito-Ecuador. He gave his carry on bags to the lady in the counter in Fort Lauderdale Airport Before the flight, when He remembered he has left his new iPhone 8 Plus with the box and everything inside his backpack. He went back to the lady at the counter asked for his bag if is still there to get his phone and the lady told him the bags are inside the plane already. When he got home to search for his new phone the phone wasn’t there. They gave us a phone number in Ecuador that nobody answers, and we asked for help here, and they just told us to call that number. Do you think that people that work there will be honest? and wouldn’t steal stuff inside our bag? And if they do take anything shouldn’t the company be responsible for the stolen items and pay back the customer?
Customer service issue
by amy201953 on 2019/05/05 12:25
On May 3rd around 6pm I had to use check in at the Orlando airport. after the flight was delayed, I changed my flight over the phone and I needed to reroute the luggage. The service was incredibly slow and the clerk Jacqueline at the counter had login issues for about 20 minutes. She didn’t not apologize once she reopened the counter. I did not complain, however, she was defensive without a reason and implied I had some problem and started an argument. When I I tried to record her name with my camera, she jumped into the back room and brought the supervisor Antonio after additional 10 minutes of wait time. The supervisor implied that he could make a picture of me and I wouldn’t like it and deleted photos from my phone. At the end, she printed my boarding pass without letting me buy upgrade.
Flights
by Red1577 on 2017/12/10 22:21
There should be more options of direct flight from FLL to SDQ. That flight being at 5:50 am is way too early!! There should be a flight at 10 am at least!! Also, it would be great if there was a flight from PBI to SDQ, there are so many Dominicans that have to drive down to FLL in order to be able to catch that flight. If someone lives in Port St. Lucie and needs to be 3 hours before their flight to the Dominican Republic ( 3am ) they would have to start driving between 1:00 am - 1:30 am so they can catch that 5:50 am flight. But PBI would be great for all of us that live in Palm Beach and St. Lucie Counties!!
Only Way to Fly
by Kaykx on 2017/09/30 04:31
JetBlue is literally the only airline I have ever flown consistently and am always satisfied with. I have even had some rough travel experiences using JetBlue and they have ALWAYS made up for any short-comings, above and beyond as well as extremely promptly including putting me up in a 4 star hotel near airport, paying for dinner and breakfast, and changing flight times and dates at no extra charge. I truly swear by JetBlue through and through and I honestly haven’t flown any other airline besides them in the past 5 years. Love em’ and their blue chips and Dunkin’ Donuts coffee. 👌🏼😍💙
Impossible to book through the app
by dallasapollo on 2018/07/05 18:26
I love JetBlue but it is literally impossible to book a flight through the app. There are two many amateurish bugs throughout. Like in one spot the "phone number" field (required) gets populated by a drop down list of countries, with no way to put in an actual number. In another phone number field, dashes are required but the keyboard that gets displayed doesn't have a dash button. Also, don't tap any of the "info" buttons to see the difference between the different plans - there's no Close button. The only way to close it is to shut down the entire reservation process and start over. All in all just a terrible terrible experience. I tried twice, wasted half an hour, and was never able to book my flight.
Frustrating
by Monica54321 on 2018/09/20 05:53
The app can be very frustrating when you book a flight. No problem searching for flights and comparing priced based on days. But when you actually book, it gets stuck. Today it got stuck after I entered additional passengers(in the system as part of my family plan). Then I noticed that that TSA pre-check numbers were not automatically entered, although they are attached to our accounts. Great way to prevent a customer from making a purchase! I’ll have to go back and find the numbers on the TSA paperwork or make the reservation by phone, which reduces my points. The app got stuck over the summer when I was making reservations, too. Thought they would have cleaned up the app by now.
Can't finish a booking on my ipad... Bugs bugs bugs
by elcaba on 2018/07/13 03:41
Looked for a support / feedback email or form. Didnt find anything on the app itself and the app store link "app support" is useless, so i guess this is the only place I can contact jetblue developers to let them know they need to do better debugging / testing. I have the latest iPad / ios / jetblue app. Got stuck before i could select the seats. Had to go and start all over from my iphone. On the phone once I hit submit on the last step, it refreshed and the submit button was green again, as if I still had to submit it again, it didn't give me a completed confirmation, even though I did receive a confirmation email. So both apps have bugs, they need more testing.
Absolutely Terrible
by Royal oak track on 2018/09/16 11:58
I keep trying to Check in for my connection flights in Boston and New York. my first flight from Detroit to Boston is all set got my boarding pass and everything. but I’m trying to check in for my 5am flight to New York 917 and then my 9am flight to my final Destination St. Maarten 787 to get my boarding passes & the stupid jetBlue app says “we are having trouble processing your request check your connection and try again” EVEN THOUGH MY INTERNET CONNECTION IS WORKING FAST!!!!!! jetBlue you need to be on your A Game when it comes down to situations like this. This is the last time I’m flying jetBlue. I’m never flying jetBlue Again after I return from this trip. I’ve had a bad experience with jetBlue before and it’s happening again the first time was a long delayed flight and now this
The least helpful of the airline apps.
by LndsyA on 2018/12/19 20:45
I use airline apps all the time to check status, gates, electronic boarding passes. I haven’t traveled with JetBlue for a long time and was optimistic seeing their shiny new app. But sadly it is mostly just frustrating. It’s been years since I have had to use a paper boarding pass. But I have had to do that for 6/6 flights on this trip. Im already checked in, on my last legs of the rerun trip, and the app won’t let me get the electronic boarding pass. Sometimes it says I have to wait until 24 hours ahead to check in (I’m sitting at the gate!) and other times it says that electronic boarding passes are not available for this departure airport (JFK!?!). I’m so disappointed with this app.
My Favorite Airline
by Omega1015 on 2018/05/30 17:39
JetBlue has always been my favorite airline.I always have comfortable seats good movies to watch and great service. This very last flight I had enough true blue miles to buy my husband’s ticket, so he flew free. Can’t get better than that. I only wish we had the same confirmation number, but I guess that’s not possible when you get a free flight. As a result of different confirmation numbers, I ended up getting TSA approved and he did not. I guess it’s a small price to pay for free flight. I will continue to be a true blue member. Jet blue is the best
Travel nightmare
by Robin Black on 2019/04/21 01:10
Traveled from LAX to JFK and then Rochester to celebrate a very special birthday and my son’s fiancé’s bridal shower. Left hotel at 5 AM for a 7 AM flight. Was notified by Jet Blue on the ride to airport of 4 hour delay, but informed I still needed to arrive at the earlier scheduled time “just in case” they solved the issue. Ended up actually boarding 5 hours later, then towed back to gate for another hour of maintenance work. So, basically spent my entire day in the airport and missed the bridal shower! Ground staff, phone customer service, and flight crew were extremely unsympathetic or helpful. No compensation or apologizes offered. This is the third trip in one year with huge flight delays, and one cancelled flight (unrelated to weather). I’m done with flying Jet Blue. Their customer service has really gone downhill.
App support?!?
by Needzerostar1977 on 2017/09/27 12:52
Have been using the app for a fairly long time but since the most recent update constantly crashes on login. Also if not logged in but adding my upcoming flight confirmation number. App support link just takes you to the mobile site, and contact us links and numbers there doesn’t seem to offer app support. I've tried... reinstalling, updating ios, flushing data, along with all the usual stuff. App works until I either login or not logged in will crash after adding flight confirmation Please help me either obtain prior version or resolve issue.
Jet blue
by David5319 on 2019/01/17 18:12
We have been treated as if we were in first class and we were economy. It started our trip off with smiles and happy thoughts of our vacation and I was traveling with a teenager. So that tells you. How things could have gone! Then I applied for the jet blue credit card on my way here and when money started to get tight I called to see what they could do and they sent the card fed x to my hotel. I still can not believe how well I have been treated. From now on Jet Blue is the only way to travel for my family. Thank You Jet Blue!!
True ‘True Blue’ client
by bababababarann53 on 2018/11/14 20:41
I always use True Blue to fly back and forward from NY to Florida and other places within its locations. I had to recently AA to fly from lga to Miami. I have never been so scared, uncomfortable and disrespected on a flight. I travel internationally as well and this was the worst experience. Firstly the way they board is ridiculous. Hugs pile ups in isle of plane. Didn’t carry many choices of soft drinks. Also to pay a ridiculous price for checked in bagweighing only 40lb. I could go on. But I won’t. Jet Blue I love you. You are the best of the rest.
Thank You
by NancyK964 on 2018/06/24 01:31
I always receive excellent service with JetBlue. Today is no exception. My dad has been moved to hospice and we are told he will pass in the next 24 hours likely. I’ve been flying back and forth to help etc., but now my scheduled trip for next week needs to change. I spoke with Dave and he refunded the trip I had scheduled for next week and comped me tickets for my disabled daughter and myself for tomorrow. I’m shocked and so grateful Thank you so much for the kindness you showed my family during this insanely difficult time.
I give them 5 stars!
by Mom's acc apple on 2017/08/07 23:41
My husband and I have switched from Virgin to Mint since they started service from Fort Lauderdale to Los Angeles in March. It keeps getting better and better. After my first flight, I sent and answer from a JetBlue survey they emailed me. I spelled out a few things I thought it was missing... socks, priority boarding before all guests, internet... To my surprise, they have implemented them all! I was stunned when I opened my little bag to find socks!!! JetBlue, you are awesome, thanks for listening. Thanks for keeping the minty lip balm too!
Delay due to faulty air conditioning
by Rob 20190416 on 2019/04/23 01:17
My flight from jfk to rsw was delayed 4 hours. The response from JetBlue was sorry for the delay the air conditioning is still not working. Honestly it sounded more like he was lying to us just to keep us quiet. Instead of comping us something like headphones or snacks we were given nothing. Because we arrived 4 hours late I ended up getting in an accident by a drunk driver as well as being injured...great way to start vacation. Once I called JetBlue to see if they would comp us for the delayed flight I was told that they were delayed because of weather in the Dominican Republic. When i asked what the weather in the Dominican Republic had to do with my trip to Florida he responded with there’s nothing I can do. I don’t know if they choose to not care about their customers or the customer service reps are poorly trained/educated. I would really like a call or email from a representative from the corporate side of JetBlue however my expectations are not very high given my previous experience. JetBlue I am waiting for your call/email. Sincerely, Loyal and unhappy customer.
Wow
by maria sullivan on 2017/09/13 15:31
I live in Florida MiamiBeach I happened to be visiting family ,, I stayed longer because it made no since to hurry home with a horrible hurricane coming,,,you guys helped change my flight did not ask for more money ,, iam truly happy I've fly and only like to fly you guys since day one ,, you are truly a special business,,,while other airlines we're trying to rip off people you actually help us ,, there are no words ,, now you are feeding my people in ft Lauderdale,,, no words can express my thanks to u ❤️❤️❤️❤️❤️👌
Flight inaccurately indicates canceled
by TessDarwin on 2019/04/21 19:17
Since two app updates ago, a flight purchased several months ago shows canceled. I should also add the flight also indicates canceled on my laptop. Customer service says it is not. Each rep has very nicely directed the problem to my end in their “bless your heart” voice. For example, restart my phone or clear the cache on my computer. I’m not computer illiterate. I use two every day 8 to 12 hours a day. I also tried querying for the confirmation without logging in on both my laptop and cell. Very frustrating..... I’m tired of these updates that add more “features” than making your customers lives a bit easier with travel planning.
Issues
by kyle96k on 2018/06/11 15:57
Usually this app is great and I never have a issue. I fly very often and always use JetBlue.. but this time the app will not let me do anything at all. I try checking into my flight and it’s saying there’s a issue, I can’t login or make a account because it says there’s a error or something. This is not good, my flight is tomorrow and I always use this app to be prepared and ready because it’s so much easier then going to the counter at the airport.. please fix this!!
Problem with Latest Update
by JEB1973 on 2018/02/09 19:55
In the latest version (4.1.1), once you checked in for the outbound portion of a reservation, the “My Trips” section doesn’t seem to provide a way to look up the return portion of the reservation (like if you want to tell someone you’re visiting what time you’ll be leaving). Seems like a bad functionality to lose, since now I have to go back and find my original reservation info, either on the JetBlue web site or in my email.
Jet Blue Excellence
by What not Again on 2019/02/22 20:12
The Jet Blue app is the most intuitive and easiest airline app I’ve used. The only issue I have is Ive attempted to use three different sets of my initials as my nickname for sending this review each time it tells me it’s already being used. So far the only thing I haven’t seen is the digital boarding passes after checking in. I didn’t look after continuing through the app. My hope is my airline flying experience is as good as using the app to check in.
Buggy alerts
by Pleeboid on 2018/08/06 11:18
I have experienced several false alerts coming from this app that have caused minor confusion at a minimum, and at times full on panic. The latest false alert informed me that my flight’s departure time had been moved up by 1 hour and 40 minutes. I live 35 minutes from the airport so I rushed out of the house and drove as fast as I could through the rain, only to run into the airport at what I thought was 5 minutes late for my new departure time. While I was waiting in TSA, panicking that I had missed my flight, I was informed by a fellow passenger that the alert was bogus, and that the flight was scheduled to leave at its normal time. The JetBlue staff could not explain what had happened. Not only was this frustrating, it was dangerous. I foolishly took chances try to get to the airport that were unnecessary. All other functions in the app seem to work fine, if not a bit clunky. Until JetBlue fixes whatever is wrong with their alerting I would not trust anything this app tells you.
Great Customer Service
by HipHoppa17 on 2017/10/25 13:01
I called a few weeks ago in regards to a $15 voucher I received from JetBlue. After speaking with the agent I was informed that it can only be used towards flights and no inflight service. Bummer. However, the agent then said well “let me see if I can get you some good seats”. She gave me great seats all because of a voucher I couldn’t use. Honestly I wasn’t upset about it, I figured that was the case but thought I’d ask. The agent was friendly and joking around with me! I love JetBlue!!
App instantly crashes
by Danicalif4nia on 2017/09/28 14:47
Edit: rating changed with recent update, my previous comments are no longer valid as most recent update has remedied the problems I was experiencing. Using new iOS11 and app is completely useless. Once opened, it immediately crashes. I’ve uninstalled and reinstalled, logged in and again, immediate crash. I’m unable to do mobile check in or obtain my mobile boarding pass, such a hassle to not be able to use mobile boarding pass in the airport.
Great app for the Jet Blue flyers
by Rashed Abdullah Anu on 2018/11/10 20:36
It’s an useful app for Jet blue flyers. With online check in to Apple wallet support, to scheduling flight and current status, gate and terminal number and most important things is the rewards system, everything is just awesome. I like the features most that shows the airport map. As a new flyer to a totally new airport it’s so much helpful to have a primary idea. You can even select drop and pickup service using Lyft with this app. Highly recommended 👍
Every time I try to update "my trips" it crashes
by Wolfeundead on 2017/09/27 16:04
This is majorly inconvenient and needs to be fixed. After I attempt to update "my trips" it crashes and doesn't even open until I delete the app and re download it. Please fix (Update signing in first and going "my trips" is what triggers the crash. Strangely if you go to my trips first then sign in then it won't crash. This is still an issue that needs to be fixed.)
JETBLUE
by hellopeopme on 2019/01/09 17:13
I have flown with you for many years in a row and you never fail to amaze me your planes are wicked clean your always courteous and when I need something I can always count on the wonderful flight attendants I will forever be a customer to your airlines I always enjoyed the flights like going to California your airplanes are great my favorite thing about you folks is I never have to be afraid to ask for anything. So with that said many thanks to all
Not great
by SmilingCupid on 2018/06/10 11:49
Of course I like the convenience of checking in, but buying seats was odd. I tried on different occasions to buy seats for the second leg of my trip, but it wouldn’t let me. The system seemed to treat the second leg as if it were not separate from the first flight, I don’t know. Anyway, I had to wait until check in and as I’d expected most of the good options were gone. I’m glad I was able to do it, but why couldn’t I do it before check in? Of course I should have done it when I purchased the tickets, but I was on the fence at the time. I can’t understand why it had to be so difficult.
App is working fine
by suarez1217 on 2019/05/17 04:47
I love jet blue, and how fast and accurate this app is. Even though i was selecting a seat and when i went to confirm it. The app told me it was no longer available. 😞 can someone please give me a window seat but a bit closer to the front of the plane. It is my first time going to punta cana and i am really looking forward to enjoy the view. I am currently seating on 27a . 😞 i will appreciate it you please move me up. Thank you in advance. 😘
Excellent Customer Service!
by Millie-O on 2019/01/21 04:08
Long story short, my flight got canceled and was stuck (for what I thought) another 2 days. Consulted JetBlue via live chat and by the grace of god was able to find a flight only 1 day later...with complimentary upgraded seats...which was still enough time to make it back to work. For my first time ever flying JetBlue they’ve set the bar HIGH when it comes to customer service. Found my new “go to” airline
Seat selection?
by Johnw7486 on 2017/09/30 12:41
1) Why can’t i check seat assignments, and change if available? I can do it online. Paying for extra leg room (what used to be ordinary economy space), and my party is stuck in center seats in different rows, i want to keep checking if other seats become available. I should be able to do in the app and not boot my computer. 2) i can print from my phone to my printer. Why am i not given the ability to both print my boarding pass and save to my apple wallet? I have to go to my computer for such a mundane action.
Great Airline
by jeanneosterndorf on 2018/07/15 02:03
I have been flying this year more than I usually do. So I have used Spirt Airline and I would never use them again. JetBlue has 6 less seats than Spirt. The flight attendants were so happy and it made me feel like they love there job and always wanted to help me in anyway. It is the first airline that I look for when me or my family has to fly. Please keep up the wonderful service that you provide. Sincerely, Jeanne Osterndorf
Committed Customer
by Car0530 on 2017/10/06 14:04
I am delighted with JET BLUE service. I am committed with loyalty to Jet Blue company because: 1-they have always help me with fly arrangements to accommodate my family needs. 2-they have the compasión and sensitivity during times of distress such as hurricane Irma and Maria. 3-they launches their Humanitarian flights and we’re doing anything in their power to assist the island and their employees. I will never forget how they have behave “like real family” and that is rewarded with loyalty. Thank you Jet Blue!
Emergency 🚨
by Snu snuuu on 2017/09/05 09:35
I was at New York for the electric holiday festival and a hurracaine was heading to Puerto Rico the same day I have to go back to the island. I call to the costumer service area and explain the situation to a representative and she helps me to change my flight so easy and fast! That's efficiency and an example of excellent costumer service, I will definitely travel again with this airline. Now I am to my way to my beautiful island 🌴 to take care of the ones I love ❤️. Thank u jetblue!
Doesn’t refresh or notify
by michellek916 on 2018/04/10 12:28
I thought I checked my flight status but really the app just wasn’t refreshing. It’s not obvious that you need to pull down to refresh, since it looked like the app was thinking. As a result, I got to the airport way too early given the massive delay. Also, even when you do explicitly refresh, it takes forever to update. I have notifications enabled so it’s ridiculous that I even had to check manually in the first place. I finally received a notification two hours later, but by that time, the information was stale (flight time had been revised further). This is too bad because there have been times when the AA app saved me when my flight got cancelled. Since I had the app, I was one of the first to rebook. Those precious minutes can be the difference between getting home the same day versus waiting a day. PS - couldn’t find a place to submit feedback privately in the app so I have to shame you publicly. Maybe you should add a feedback feature
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All Versions
5.0
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695,618
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66,618
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10,592
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2,454
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5,291
Current Version (4.7)
5.0
773,963 total
 5
691,645
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65,899
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10,265
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2,078
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