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App name
JetBlue - Book & manage trips
Description
Take JetBlue everywhere you go! Download our award-winning app to book, manage and check in for your trips, access boarding passes and more. Day of travel – Your day of travel is a breeze with key information right on the home screen. Manage trips – Update your seat selection, add extras or make changes to your itinerary with just a few taps. Boarding pass – Check in and get to your gate quickly without the hassle of printing a boarding pass – one less thing to carry on! My trips – Add your upcoming and past itineraries to access everything you need to know. Book flights – Search and book your next trip with ease. Chat with us – Connect with a JetBlue crewmember quickly through live chat and get your questions answered. Airport pickup – Rent a car with Avis/Budget or schedule a shuttle. Inflight experience – View your flight’s DIRECTV® schedule, SiriusXM Radio® channels and free snacks and drinks onboard. City guides – Learn about hot spots by tapping on city names in My trips. My TrueBlue – Enroll or sign in to TrueBlue to keep track of your TrueBlue points, request points for past trips and enjoy a more personalized experience. & More – Access our flight tracker, travel tools, airport maps and other content. Ranked #1 in Customer Satisfaction by J.D. Power among Airline Travel Apps based on ease of navigation, overall appearance, range of services and clarity of information. For J.D. Power 2019 award information, visit jdpower.com/awards.
Way too buggy
by jhj0604 on 2020/06/29 15:11
My flight apparently changed and the app tells me to review the changes to my flight but displays a blank page
Latest update is broken
by Anne Dickinson Meltz on 2020/06/28 13:11
Right now, you can’t manage trip in the App. If you click on an itinerary to manage the trip, the modal never loads (it says there have been changes, but nothing else)
App is broken! 😡
by BAD app, FIX IT! on 2020/06/23 01:09
For several months now I haven’t been able to log in the JetBlue app, and/or the website... keep saying that email address and/or password is incorrect. I’ve tried everything but no luck... beyond frustrating!
Logged in but not logged in?
by Gustradamus on 2020/06/19 05:13
Log into my account. Try to book flight. Asks me to log in again. Repeat loop. Terrible experience. Went to desktop to book instead. The iPad app is broken.
What happened??
by Longjohnjoe on 2020/06/15 12:24
I used this app to book all my flights, then one day kaput!! There was an update and now the app is useless!! Please fix this!! Flight searches are almost impossible never mind trying to book with it!!
This app hasn't worked in months
by Rashawn Diallo on 2020/06/12 02:26
I've logged out and back in multiple times. I've uninstalled and re-installed multiple times. It will not load my itinerary under any circumstances. A message says 'Sorry, your request could not be completed. Please try again.' It's been months.
Useless
by Alibaster on 2020/06/10 21:48
Doesn’t show any flights at all no matter the dates or the destinations.
Update required but can’t download :(
by Bgilroy513 on 2020/05/23 18:48
Says I need iOS 12.0 or higher to download but when I go to the app it makes me update to use the app. What gives? Fix this so I can download on my current iOS or don’t mandate I update....
Jet blue
by msgigiarbonne on 2020/05/20 23:05
I have always have great things to say about jet blue ! I absolutely love everything that support and stand for My husband and I have been flying with them for many years We have homes in Florida and go back and forth frequently!! They are always very kind and helpful Will never fly with anyone else Gina and Robert Filippone!
Nee update crashes!
by Theworstupdate on 2020/05/20 02:53
Typically i do not write a review. But I use Jetblue a lot and their app is crucial to monitor my bookings. Latest update is causing the app to continuously crash every time I open it. Would not allow me to navigate the app.
Love JetBlue, Hate Their Website
by DJD562 on 2020/05/03 19:15
Have been trying to use the JetBlue website for the last two weeks and when it says I’m logged in and start booking a flight, it asks me to log in again, and then again after every step. When it came to applying True Blue points, it kicked me to the True Blue login which immediately states it is shut down. Then when closing everything down and reopening, the JetBlue app crashes 75% of the time after entering the booking info. This is not the first time I’ve had problems with the app. Update (this is actually laughable): Since I have been unable to book a flight using the app or the JetBlue website for well over two weeks, I decided to use their “Help” feature which opened an SMS window. When I typed in my issue that I’m unable to book a flight using points on their JetBlue and TrueBlue app or website, I received a message stating “Due to technical difficulties, SMS messaging is unavailable. Please download and use the JetBlue app to book your flight”.
Embarrassingly poor app
by Josh12341z on 2020/04/13 12:54
The app regularly glitches, freezes and crashes. It is nearly impossible to use and has been that way for a while.
Grouping
by grammyk09 on 2020/04/07 20:27
I have been flying with jet blue for many years. Never had any problem. However. This New thing with groups. Was the reason I never flew South west. My only complaint is that it takes longer to board. What were they thinking
I’m in love whith Jet Blue
by what is cooking on 2020/04/04 15:06
Desde que entras al aéreo puerto los trabajadores son muy profesionales y cordiales . Yo eh viajado siempre con Jet Blue muchos años y como me encantó viajar con esta línea , desidi aplicar para la targets de Jet Blue y estoy muy feliz de viajar con Jet Blue Felicidades a todos los trabajadores de esta línea maravillosa pero también quiero felicitar a sus jefes desde arriba a bajo que son los que entrenan a sus trabajadores y aquellos trabajadores que usan sus uniforme impecable y lo llevan con orgullo más la manera tan profesional que nos tratan durante el vuelo Gracias a todos muy atentamente ( I. A.
I have had amazing experiences with Jet Blue
by bunnefufu on 2020/03/29 20:05
They have been very accommodating to me always.
Long Time Customer
by Kjh114 on 2020/03/29 10:00
While I only travel a couple of times a year, I’ve been flying exclusively with JetBlue for 10 years- and have always been impressed by their customer service. Highly recommend.
Worst flight app
by ab shk on 2020/03/28 20:43
It shows no past flights just after 2 weeks of my travel. What a nightmare to get your itinerary
I think it is terrible to have to pay for a seat.
by jet vlie traveler on 2020/03/27 10:44
Boarding system is the worst. Give me back the old jet blue system.
Highly recommend
by hypert296 on 2020/03/22 19:35
I’ve booked for myself or a relative who is older numerous times without any problem. Call at night when it’s a bit slower and I’ve gotten only the best in customer service. Very fair prices Love the blue chips but miss a meal. They are well organized and have few delays weather permitting. Pets accepted when I traveled last. Curb assistance for the elderly right to departure but set things up in advance!!!
App broken.
by oh-my-word- on 2020/03/17 15:47
Since the upgrade I cannot book a flight or even find a flight. Can someone please address the situation quickly.
Jet Blue App
by yoganorm on 2020/03/17 15:09
It’s five stores when it isn’t so slow as it is today as I write this review
A Company of Compromise
by Rickyvg on 2020/03/13 02:05
After the corona virus canceling flights is at a all time high. I was in line for about 2 hrs but to be honest the music was amazing so it wasn’t that bad
Won’t open!!
by Anxiety!! on 2020/03/12 21:00
The most recent update won’t even open on my phone anymore. Way to ruin my trip!
Horrible booking interface
by Reply.Z on 2020/03/12 02:15
I lost count of the amount of times the booking interface has froze on me. Every time I’ve tried to book it freezes at one point or the other and then you notice that you’re not actually booking on their app, they just have a poorly designed built-in web browser within their app to do the booking which explains the freezing. There’s no point in owning this app if there’s no difference between trying to book in app and booking it via safari.
Spirit of Jet Blue
by cheap Kevin on 2020/03/12 02:03
my last flight the passengers had the Spirit of Jet Blue keep the plane cleans and be nice to all passengers
Awful app
by Homie Boy11211 on 2020/03/11 17:15
This is the worst app that I have used in 2020. “Bummer! We are having problems viewing your boarding pass!” “Error creating your boarding pass” Please just change the error messages to “this is an awful app, please don’t waste your time”. I am actually slightly concerned over the safety of their planes due to how atrocious this app is.
Stuck on loading screens with new update
by odderbarry on 2020/03/11 13:33
I tried to book a round trip ticket today and the app won’t load the booking screen. It’s stuck on “loading”. I lost the deal that I had. I love flying JetBlue but the app is just clunky and onerous to use. It’s really discouraging. Please fix!
Bad Chat Service
by someguy73 on 2020/03/07 11:21
Rep didn’t help and was rude.
JetBlue 💙🇺🇸💙
by AlteredImages on 2020/03/06 15:59
Our family loves JetBlue! The app is easy to navigate and it’s always with you. We have always had the most amazing people to deal with on the phone and while traveling. I love their support for First Responders as well. Thank you!
Great Job
by gerty rn on 2020/03/05 23:35
Ver
Jet blu app
by Kate'spippa on 2020/03/05 23:23
Easy to use.
This app is incredibly buggy
by RanikaShmanika on 2020/03/05 16:12
I can’t believe how many years the JetBlue app has been buggy. Truly. It is the worst app to use even though it seems like it should be easy. Just about every trip I have problems. Delta’s app is a close second but JetBlue can’t load a boarding pass almost every time I try. And I certainly can’t do anything complicated like change a seat assignment. I like the airlines, really dislike the app.
Horrible
by Skinny Jeruel on 2020/03/05 12:51
For a major airline such as this one, the app service is horrible. It keeps crashing out.
It’s The Best App Ever!!!
by Jon Ocasio on 2020/03/05 01:57
Try It!!!
Jet blue
by dsdghiubb on 2020/03/04 18:42
Best thing since the Wright brothers
Great App!!
by melbrocco on 2020/03/04 15:07
The JetBlue app is great for checking in and modifying seats! Sends you updates as well. Everything is very easy to use other than the booking portion. Wish the booking portion had more options and it wouldn’t take you all the way back to the beginning.
Easy, Easy, Easy
by Neyra M on 2020/03/04 04:50
Easy to navigate and find what you need quick.
Thanks
by wilddarling on 2020/03/03 22:53
I appreciate being treated respectfully by your staff.
Jet blue ft Lauderdale to st Martain flight
by angel found on 2020/03/03 20:57
Our annual trip first time Jet Blue airlines 2/15/2020. Am flight A jet blue attendee at outside check in helped me at boarding without me asking for help . Outside trying to cross the luggage through the 2 lane Uber drop off I was stressing out and she asked if she could assist . Angel lady worked her magic . Told me to take the blue chair . Wheeled and my luggage with my husband following us . l lost her name . But I am only going to fly Jet Blue in all of my travels . If she hears of this text . She is the Best of Best and please text me her name . A big tip was not enough . Lol Top Star airline staff . Angel found
Awesome
by alberto great driver on 2020/03/03 15:06
I love flying with JetBlue, all I wish is the points for flying wouldn’t be so high. That’s it But I love you Thank you
JetBlue the best
by wildman291 on 2020/03/02 23:57
I fly I fly
Love JetBlue
by Cocoa518 on 2020/03/02 19:51
I love flying JetBlue, but on a 5 hour flight they should serve a meal.
Help
by sffhhji on 2020/03/02 15:40
Jet blue has always been a wonderful Airline. I fly often Fll/Bos. They really helped me when my brother passed.
JB
by TTuna on 2020/03/02 11:40
JetBlue is the best airline in every way. The app makes everything even easier.
Excelente servicio
by mafe806 on 2020/03/02 01:36
Muy buen swrvicio
Connecting flights: Luv the app! Easy to use & i formative.
by Izwink on 2020/03/02 00:36
Love the App
Delays
by Mrs. Cupcake on 2020/03/01 21:23
I’ve always enjoyed Jet Blue but this trip I was delayed 90 minutes coming down and 2 hours going home. Ugh!
Terrible app for iPad
by Ahwahoo on 2020/03/01 16:12
You get lost in a sign-in circle .. sign in , select trip , select points, sign-in, select trip, sign-in, select trip , purchase , sign in.. beyond frustrating. Also the app had double the points needed than on just jetblue.com and that site kept saying oops trouble... Blah blah blah.. I like to fly jet blue but the app is terrible .. if I could give the app no star , I would ..
Not so good
by Toml4142 on 2020/03/01 13:43
I recently started to fly JetBlue. My experience with both the website and the app on the iPhone is about a 70% failure rate. Once you finally get to the feature that you want it is good. Unfortunately about 70% of the time you see the oh bummer something went wrong screen. If it worked reliably I expect it is a great app.
Amazing
by Keymaisonet14 on 2020/03/01 02:51
Great
Works Well
by momzxxxooo on 2020/03/01 02:42
Works well...who could ask for more?
James
by AF_45JAMES on 2020/02/29 23:51
Very good app and easy to make reservations and confirm it thanks jet Blue.
On-board experience
by Lug1@2020 on 2020/02/29 16:22
Very friendly staff always willing to help. That said, more can be done to ensure passengers do not take away overhead space for luggage because some passenger(s) exceed their allowed baggage. I do not like having seat 2 for example but am told there’s only space way down at seat 19 to stow the one (1) small carry-on bag I have. I expect staff to pay attention there. Thanks
Slow slow slowest
by esrev on 2020/02/29 15:02
Terrible app. It is deathly slow When booking, including when paying every single field that's entered ( eg, date and month of credit card expiration) needs to be entered separately with a clock hanging up for seconds after every entered field Sometimes it hangs so long you have to go back and start over Really ridiculous technology for a company with JetBlue's money/ resources
😘👍🏻💪🏻🤙🏻👌🏻👏🏻😃
by Yekakita on 2020/02/29 13:51
I love you JetBlue...!!
Jet blue
by Martin477 on 2020/02/29 10:31
Best airline ever
Love this app
by budgysin on 2020/02/29 05:10
Couldn’t be easier! I wish all app services could be this amazing. Thanks for the stress free check in!
Peamount
by peamount on 2020/02/29 01:50
No
Lunch/snack boxes
by bofoley on 2020/02/29 01:33
Every time I fly JetBlue and ask for a snack or lunch box for me and my family they either don’t have the one that I want or have 1 or 2 left of something we wouldn’t have selected. Our flight is over 4 hours.
#JetBlueSoFly
by bellaaaaasas on 2020/02/28 23:03
Love Love JetBlue & being a #TrueBlue Member!
Comment
by annoyedbytheapp116699 on 2020/02/28 14:56
First time with this upgrade, seems a bit slow. Requiring a nickname, and denying the ability to comment without a unique nickname, is a stupid waste of time and changed my rating to 1 star.
The best airline
by happybusyb on 2020/02/28 00:01
Overall satisfaction,customer service and comfort, GO JETBLUE!
Family friendly
by Carrie03054 on 2020/02/27 19:53
Customer Service is so outstanding. Everyone is so nice and helpful.
Seating
by rfovers41 on 2020/02/27 18:45
I can't change my seating options, but it did delete my original seat request without confirming I wanted to do so. Lag time on button response is laughable, app is only good for boarding pass
Checking in
by Andrew Huber on 2020/02/27 15:56
While checking
Speedy Checkin Procesx
by GlamBas on 2020/02/27 15:48
The app is a must have . It speeds up the process at The airport allowing you to just drop your bag. It’s is easy to navigate your way around the app.
Thank you Jet Blue
by Adventure Head on 2020/02/27 14:55
Thank you for affordability and non-stop travel!
Easy As ABC!
by Ray00Ray on 2020/02/27 12:24
So the easy and clarity of this app is what got me hooked. Steps are clear and straight forward. It’s also fool proof - meaning: if you need that option, it’s not listed. Love JetBlue!
Nice app
by sonumon09876 on 2020/02/27 12:07
Good
Great app
by Taz_A on 2020/02/27 11:13
Slick, reliable, all the info you need. 5 stars all the way!
La necesidad
by ovisita on 2020/02/27 04:22
Se que es una compañía americana, pero la aplicación debería tener la opción de estar en español también. Gracias
Jet blue app
by frankwexford on 2020/02/27 01:07
Check in among easiest I’ve used.
Love love love it!
by Laney Lu Lush on 2020/02/26 22:40
I’ve been using this App paired with my Jet Blue Card for over 4 years now!! It makes traveling and random weekend vacations stress free and more enjoyable. Always looking at new deals.
Best airline
by Summergerman on 2020/02/26 13:29
I travel often and my first choice is always JetBlue !
Wonderful customer service
by StrmJ on 2020/02/25 23:53
A pleasure doing our vacation thru jetblue, contacted customer service twice, unsure on luggage cost, I’m a Jetblue preferred customer, thank you for the support and extreme reasonable price on our next vacation.
App is terribly slow
by Israel be strong on 2020/02/25 20:54
JetBlue is a great airline but they have to make their app 10000 times faster.
Excellent service
by Oscarrodriguezb on 2020/02/25 04:13
The best airline ever
Great for everything but buying tickets
by Rabbi Yonah on 2020/02/25 02:29
It’s good, but it glitches on us sometimes, and this has resulted in ticket prices going up while trying to repeatedly buy a ticket.
I like the jet blue app
by pattycrumb on 2020/02/24 23:19
I like having my boarding pass on my phone patty crumb
Love, Love this Airline
by LauraFrances1960 on 2020/02/24 21:28
Always very nice people and fantastic rates
App is too slow!
by NickC12345abc on 2020/02/24 21:11
I have no problem with the UI but the app itself runs so slow. It’s often quicker to pull up the mobile website in Chrome than to use the native iOS JetBlue app!
Love JetBlue App
by Xmas2014 on 2020/02/24 12:28
Concise- easy to use. Simple to view and answers all questions. Great check in and easy to edit plans/ details of checked bags etc.
No boarding pass
by Noneyahbusiness11234 on 2020/02/24 09:46
Checked in the night before saw my boarding pass. Get to the line for security and I get the Oops no boarding pass message. Come in JetBlue almost missed my flight, had to go back to ticketing and print one out. Unacceptable, added on 30 mins, luckily the line was short. This used to be a solid 5!
Love Jetblue
by dag2326 on 2020/02/23 22:29
Always a pleasure to fly with you!!
Like JetBlue as a carrier, their app also stinks
by #formerJBfan on 2020/02/23 13:14
JB was my #1 for 10 years... Mosaic for 7 of those years. Now, they’re simply the worst. This app v 4.13 is completely aligned with their horrendous existence. One example, on my home screen where it shows upcoming trips, it reflects a trip I took two weeks ago, not a Mint trip I have due in two weeks. The app crashes a lot (no not my iPhone 11p). Is JB trying to be the worst?
Susan
by senior travelor on 2020/02/22 13:43
No matter when or what time I call and ask a question Jet Blue agents are helpful and courteous. I’m am an older flyer and appreciate the kindness.
Great stuff the JetBlue app
by henriettehoang on 2020/02/22 01:02
Fast and precise.
This is an app ! :P
by 😛🐦🍞🎂🍜 on 2020/02/21 23:33
Very nice 10/10 would app again;
Amazing
by Lexy x3 on 2020/02/21 15:05
JetBlue is by far my favorite airline to fly with! It never disappoints me!
WOW
by maxx hazzard on 2020/02/21 03:06
Super user friendly totally exceeded expectations
Jet blue
by Car life on 2020/02/21 00:45
Flying jet blue is the only way I fly
Easy
by richpcjj on 2020/02/20 22:31
Very friendly to use
Terrible
by Missy1515 on 2020/02/20 20:46
App is terrible. Enough said
Best Airlines!
by Judel2011 on 2020/02/20 19:55
More than happy with the service always!!!
JetBlue keeps getter worse, app too.
by Bee-Ten on 2020/02/20 03:22
Select Manage Flight. Flight Changes “There has been a change to your upcoming trip. Please review details below.” Then BLANK page below. aka NO DETAILS BELOW. Select close on BLANK page: “Are you sure? You will lose any unsaved progress.”
Can’t check bags
by Slatemeta on 2020/02/20 01:47
The app just sends you back to the home screen when you click on continue to Bags and Extras. How do they not test their app? Update: I can’t check bags online either and their “Let’s Chat” person said to call 1-800-JETBLUE after waiting 15 minutes for them to answer. I then called that number and waited another 15 minutes and gave up. This is the last time I’ll book on JetBlue.
Love JetBlue
by Javakw on 2020/02/20 01:36
Love the app. Makes life easy
We live jet blue
by spoiled4girls on 2020/02/20 00:42
Jet blue is the best
The best airline!!
by Loriger3 on 2020/02/19 22:24
So user friendly- terrific!
Can’t get boarding pass
by Angry crash bird on 2019/04/03 15:40
This latest update is broken. I can see my trips and check in, but can’t get an electronic boarding pass. I get the message “Bummer. There was an error creating your mobile boarding pass. Please try again later.” I have flown 3 JetBlue flights in the past 2 weeks since the app update and I get this error every time, no matter how many times or how much “later” I try. I have deleted and reinstalled the app several times, logged out and back in again, and even updated the iOS to 12.2 (and deleted/reinstalled and logged out/in the app again after). THIS NEEDS TO BE FIXED! There are a lot of other features JetBlue really should add to be competitive with other airlines that other reviewers have noted, and I agree. But at the very least you need to have reliable access to mobile boarding pass, this is an expectation of any traveler today to bypass checkin or kiosks.
Seat assignments
by Nicknamer19 on 2019/06/15 20:15
My wife and myself planned a trip for our honeymoon and they didn’t assign us seats together even though we bought tickets together. Don’t understand how that makes sense especially with her being terrified of plans and needs me to sit next to her. I didn’t get any help from anyone that I chatted with online or on the phone and for this very reason never have flown with JetBlue and honestly never will after this trip! Please be aware of this trap and if you have kids don’t expect them to sit with you when you buy your tickets unless you pay the 50 dollars per person to change them. Absolutely ridiculous and the main reason why I fly with southwest and not JetBlue! Be aware of this scam and know that they don’t care if it’s your honeymoon, birthday, or funeral as long as they scam you and get their money’s worth. Then they tried to badmouth Expedia and such saying don’t do it with them just do it through us. Sorry to say but the trip with Expedia was perfect and the only problem was the flights with this flaky company. Just lost another 4 customers and more because I will be letting the world know of how difficult and complicated it was working with this airline. I will be making a post telling friends and family to never fly with this company for this very reason! Absolutely ridiculous without any help from you guys!
Customer service isn’t their strong suit
by rp14075 on 2019/05/31 02:21
I purchased a flight through Priceline. Apparently Priceline combined my first name and middle name Into one data field. As a result I could not sign in for the flight. I called JetBlue, and after a 10 minute hold time I was told this is a known issue, that it happens frequently. I had to manually type in incorrect information, in order for the system to acknowledge my reservation. As I was then walking through the check in procedure, the JetBlue agent apparently felt that she had given enough Assistance. So she abruptly ended the call before I finished asking questions. I was midway through the sign-on process, and there was no way to return and correct a prior entry. So I had to finish the entire process, logout and then log back in and go back through it again step-by-step. Every bit of this process has been cumbersome, slow and full of errors. If this is a known issue, why haven’t they fixed it? Why should I wait for on hold for 10 minutes, and then have the agent need to end the call rapidly? Checking in for a flight is something every single passenger needs to do… How can you possibly design such a process without giving users the ability to go back one prior step and make a correction?
Can’t get past the sign in screen
by KjTWilliams on 2019/05/11 04:54
I just downloaded this app today and haven’t been able to get past the sign in screen. I tried going through the google browser with the exact same sign in method (touch id) and it’s working just fine. People down load apps for convenience, things available at your finger tips to make check in, boarding passes and all things travel move along smoother. Which would make this app perfect, if only it worked. I see there were just bug fixes performed with a new update yesterday so maybe I’ll delete and download at a later date. Not a good look though also because this was my first experiencing Jet Blue at all per my fiancé’s flying experience with them. He spoke so highly and although my only complaint thus far is the performance of the Jet Blue app...We’re off to a rocky start!! Update: Months later after deleting and downloading over again, the app is now shutting down immediately after opening up! Not sure what the problem is but I’m booked through them for my wedding and it’s disappointing that for such a special trip we won’t have the app at our disposable! Not impossible just an unnecessary inconvenience.
Crashes and times out
by Suomynona54321 on 2019/06/10 16:40
I tried to book a ticket through the app but finally gave up and booked on the website. The app kept timing out when searching for flights so it took me a while to find a flight. When I finally went to pay for the ticket, the app would take a long time to refresh when I unclicked “same as billing address” to put in a different physical address. After I had put in all of my credit card information and clicked the link to pay, it just kept bringing me back to the credit card entry page. There was no error message saying that I had missed info, just a bug. When I finally got it to submit the payment after multiple tries, it went through the “verified by visa” process and said that my purchase could not be completed! I was able to book the ticket on my phone through the website with no problem.
Almost Everything You Need
by Hyokano on 2020/02/10 14:26
Maybe it’s because I bought my tickets through Travelocity but my in-app boarding pass was only available for my first flight from DCA to BOS. Had to ask my connecting Hawaiian Airlines flight to HNL to print a boarding pass for that flight, and then I didn’t have a boarding pass at all for my return flight back to DCA. Also, the info within the app was outdated by the time I was on my return flight from BOS to DCA. I had to use a third party app to figure out the most current gate for my flight, which caused me to walk back and forth between gates C19 and C26 which are on opposite corners of the Jet Blue Terminals in Boston. The app never updated the info even after the fact. It’s a great app otherwise but if I relied on it solely, I wouldn’t be able to get to where I’m going. Am I supposed to also have a Hawaiian Airlines app? I thought they had a partnership but it doesn’t seem to translate well into an ideal traveler experience. Still, this is better than the old days of having to print my boarding pass at home.
Travel nightmare
by Robin Black on 2019/04/21 01:10
Traveled from LAX to JFK and then Rochester to celebrate a very special birthday and my son’s fiancé’s bridal shower. Left hotel at 5 AM for a 7 AM flight. Was notified by Jet Blue on the ride to airport of 4 hour delay, but informed I still needed to arrive at the earlier scheduled time “just in case” they solved the issue. Ended up actually boarding 5 hours later, then towed back to gate for another hour of maintenance work. So, basically spent my entire day in the airport and missed the bridal shower! Ground staff, phone customer service, and flight crew were extremely unsympathetic or helpful. No compensation or apologizes offered. This is the third trip in one year with huge flight delays, and one cancelled flight (unrelated to weather). I’m done with flying Jet Blue. Their customer service has really gone downhill.
Love Jet Blue app
by Dad Rad on 2018/02/09 10:53
I love their app. It is so easy to navigate and find the best fares. I get the best deals here compared to Expedia, Kayak and other apps. They never have the deals the Jet Blue app has. Of course you have to fly to a city they serve. We fly often to Washington DC from Hartford to visit my daughter. We have gotten fares as low as $34 per person. Cheaper than driving or taking the train! Of course you have to be flexible with the times they offer and the return trip is a higher fare usually but they still are pretty cheap. And also we have never had a problem with their flights from Hartford or Reagan and the planes are clean and comfortable and flight attendants and other staff are always very helpful and courteous. It’s our first choice for an Airline! Keep up the good work Jet Blue!
Love JetBlue, Hate Their Website
by DJD562 on 2020/05/03 19:15
Have been trying to use the JetBlue website for the last two weeks and when it says I’m logged in and start booking a flight, it asks me to log in again, and then again after every step. When it came to applying True Blue points, it kicked me to the True Blue login which immediately states it is shut down. Then when closing everything down and reopening, the JetBlue app crashes 75% of the time after entering the booking info. This is not the first time I’ve had problems with the app. Update (this is actually laughable): Since I have been unable to book a flight using the app or the JetBlue website for well over two weeks, I decided to use their “Help” feature which opened an SMS window. When I typed in my issue that I’m unable to book a flight using points on their JetBlue and TrueBlue app or website, I received a message stating “Due to technical difficulties, SMS messaging is unavailable. Please download and use the JetBlue app to book your flight”.
Review
by Drdean2000 on 2018/09/24 12:25
My experience with JetBlue has always been relatively good. On my flight in July from FLL-Newark we were delayed 3 hours and there was not even a “sorry” for the in convenience... I missed dinner with my family and it ruined that entire evening. The most recent flight I was on was on time etc... BUTTTTTT what is going on with all the animals being allowed without carriers on board????? Besides the 4 or 5 small lap dogs that were on the flight there was a Labrador 3 Seats in front of me- I could not believe it! I am so allergic to dogs and if this dog was sitting in the seat next to me I would have had a huge issue. Dogs , cats etc need to be in carriers if they are going to fly. He was allowed to sit on the seat and then peak over to the sit in front and back- just ridiculous.
The nightmare of Irma
by ryanmax on 2017/10/23 14:25
During hurricane Irma I had the misfortune that I had to fly to California from Fort Lauderdale and it was quite a crazy day that day and Jet Blue took me out we got to where I was supposed to go they only problem was I paid a fortune for my fair is over thousand dollars and I called them up a couple days later explained how it happened that I was charge so much money and they refunded me all at the $99 fare they were offering me similar thing happened on American airlines my husband got a flight on that airline and they did not take off he had to go home and come back to the airport and I called them and I had to send and I had to send a letter and they refused they said they will not refund me the 900 and some dollars so you fly JetBlue if you’re smart.
Flight inaccurately indicates canceled
by TessDarwin on 2019/04/21 19:17
Since two app updates ago, a flight purchased several months ago shows canceled. I should also add the flight also indicates canceled on my laptop. Customer service says it is not. Each rep has very nicely directed the problem to my end in their “bless your heart” voice. For example, restart my phone or clear the cache on my computer. I’m not computer illiterate. I use two every day 8 to 12 hours a day. I also tried querying for the confirmation without logging in on both my laptop and cell. Very frustrating..... I’m tired of these updates that add more “features” than making your customers lives a bit easier with travel planning.
This app could be so much better
by Criveraf on 2019/06/10 20:10
There are apps from other airlines that are a breeze to use, to check prices, book flights, check status, frequent flyer status, etc. The JetBlue app is VERY slow! The UI is very confusing, not intuitive at all. You can’t really look at prices days before or after the given date without losing the info already entered or selected. It forces you to select the departure flight again. Also, font is too small! And in some places you need to open a drop down list that is not very evident to you (again, the app is not intuitive or user friendly). JetBlue say they keep improving the app, but in reality they need to overhaul the entire app if they really want us to have a good user experience. Now, I know this isn’t related to the app, but as for prices go, JetBlue has become a pretty expensive airline to fly; can’t count it as a low fare airline anymore. You look at other airlines prices like AA, Delta, United and what’s the difference??
Most frustrating app ever!
by hjnsklcskvslsvlv on 2019/11/13 05:52
No matter how often I update this app, I keep running into the same extremely frustrating issues. I can’t tell you how many times I’ve either opted to fly another airline or whipped out my laptop to book my JetBlue flight using the web after failed attempts at using this incompetent app. The app takes forever. I get the “Loading” spinning circle after filling in each individual field. More often than I’d like to admit, I’ve magically gotten as far as the final page before booking only to have the field for my billing address state be uneditable! It’ll just be gray and unclickable. I literally cannot enter my billing address state and therefore cannot complete my booking. When I tell you, I’ve almost — oh wait no, I have ACTUALLY thrown my phone out of frustration with this app. I don’t know if it’s just me, but every time. I mean EVERY TIME I give this app another try it ends up biting me where it hurts. And I end up flying Delta instead.
Can’t get passed the sign up.
by Mr.Excuseme on 2019/03/22 01:46
I tried this app for the convenience factor but there is non. First thing that bothers me was ,when you try to and your personal info, they ask for your birthday and a scroll with the month day and year pops up. Cool, wrong NOT COOLl! It won’t let you change the month unless you change the year or days first. Really??? Took me a few mins to figure that out. I was ok with that, but then after I entered all of this information in and agreed to the agreement, BOOM it won’t let me sign up. It says check your connection. So I turned the WiFi off and went straight to LTE, put all of the good ol info in the right places and. DOUBLE BOOM, (sign in failed, check your connection) Fooled me once shame on you, fooled me twice shame on me, you won’t get me again! Uninstalling...
Always A Great experience!
by wolfiewmn111 on 2018/10/11 19:48
When I fly it’s always JetBlue if they are a carrier where I’m going. It is the easiest process ever to make reservations, get to the airport & get where I am going without stress. I had my first ever horrible experience where I got held up in TSA. I hear customer service calling my name. 3xs they called me with the final call being the gates are closing. I can’t go to the gate. I missed my plane. I finally get to the gate. I explain my situation to Dominic, the JetBlue representative. He was sorry for my distress. He asks if I’d like to fly with another carrier. I said “No, JetBlue is the Best!” He gave me excellent customer service, rescheduled me for the next day’s flight & I was on my way. All JetBlue needs to do for me now is fly into New Orleans! 😜
We love flying on JetBlue
by Lucky L! on 2019/12/13 00:21
We have been traveling for years on JetBlue and it’s definitely the airline of choice. We are now Mosaic members and enjoy all the perks that go with it, including free check in luggage, having our luggage come off first, the ability to change or cancel out flights, boarding next after passengers who need assistance, having a private telephone number to call to make changes to you ticket or just the ability to ask questions that are rapidly handled. But not the least of all are the personal who check you in to the flight attendants to the pilots are the most friendly and helpful of any airlines by far. We love you!! Luke and Mary Jo Pittoni
Jet Blue Experience
by Randie47510 on 2018/09/03 11:40
We only fly JetBlue. There is only one item we disagree with- and that is the raised price for bringing a pet in a carrier under the seat. Cost to jetblue is zero- I could pay for the seat next to me cheaper than the $125 for the pet fee. Ours is an older well behaved cat. He bothers no one- he seems to enjoy his carrier and sleeps in it at home. My thought is that if a pet becomes a “known traveler” and is consistently well behaved- offer frequent flyer discounts. Fly twice, third is free or something. We will continue to always fly jetblue because we enjoy the jetblue experience- we recommend jetblue to everyone. We would just like to bring Dumbby more often.
Worst app
by MrKDA on 2019/06/13 13:50
The American Airlines app is seem less when adding an upcoming trip. This app won’t let me add my flight so I can check in quickly when check in becomes available. I keep getting an error message. I tried to contact customer service via chat but it says they are experiencing a higher than normal chat volume? Seriously, that’s what chat is for! The app wants me to call them but I’m out of the country paying .15 a minute for calls. How antiquated is Jet Blue. Makes me wonder about the upkeep of their planes if they can’t keep something as simple as an app running. The fact that they’re receiving a higher than normal chat volume tells me that numerous people are figuring out that the app is garbage. Also, the 4.9 stars is garbage. Just scan through the reviews and you’ll see just as many 1 or 2 stars as 5 stars....that’s fishy. Next time, I’ll be sure not to use Jet Blue for anything.
JetBlue is Blue Chip All The Way!!
by LAJenn on 2017/08/28 06:20
JetBlue if it were possible for me to give everyone in your company a big hug I would!! You have come through for me so big with last minute travel plans at an affordable price. I am so appreciative of your services. Your flight attendants are super nice and treat everyone like the whole plane is first class. I 90% of the time I book online and it's faster and easier than ordering at Starbucks. The 10% of the time I have to speak with a representative because I have some complicated change that needs to be done same day of travel I always feel like I'm talking to one of my friend's. Jetblue I luv you!!!
Like it but hate it during high peak time
by al47373 on 2019/07/03 03:28
Seems like every year when I need it around the high peak holidays, the app lets me down. I’ll be in the middle booking, going as fast as I can go (which is pretty slow because the UI has so many drop down fields) and then finally I’m down but I’ll get an error because the price changed. Someone else booked. And I couldn’t possibly move faster because of field limitations...and now I don’t have enough points to book. It happened both this year and once or twice last year. Once someone starts booking you should hold the seat within a session before increasing the price. Then the price wouldn’t update so it kept giving an error msg. I had to contact help since I didn’t have a desktop.
Buggy alerts
by Pleeboid on 2018/08/06 11:18
I have experienced several false alerts coming from this app that have caused minor confusion at a minimum, and at times full on panic. The latest false alert informed me that my flight’s departure time had been moved up by 1 hour and 40 minutes. I live 35 minutes from the airport so I rushed out of the house and drove as fast as I could through the rain, only to run into the airport at what I thought was 5 minutes late for my new departure time. While I was waiting in TSA, panicking that I had missed my flight, I was informed by a fellow passenger that the alert was bogus, and that the flight was scheduled to leave at its normal time. The JetBlue staff could not explain what had happened. Not only was this frustrating, it was dangerous. I foolishly took chances try to get to the airport that were unnecessary. All other functions in the app seem to work fine, if not a bit clunky. Until JetBlue fixes whatever is wrong with their alerting I would not trust anything this app tells you.
Lacks frequent flier practicality
by neville burrows on 2017/12/03 12:43
I only recently started flying JetBlue consistently in the last year and while the flying experience is palatable - their mobile app is near useless. I started to write this review prior to the latest update and even after the update previously it had extremely limited functionality for a major airline. The latest update was comparable to putting lipstick on a pig. Cosmetic not functional. The biggest issue is the inability to change seats through the app, view a real-time seat map and view standby/upgrade list. To me, those are the 3 most important features of any airline app. Also it does not show TrueBlue activity only your point balance. The update seems to have improved the freezing and crashing but the app lacks frequent flier practicality of which would be expected for one of the top 4 US airlines. A ways to go.
JetBlue workers steal a phone from the bags
by MDCMA45 on 2018/09/26 23:27
My dad was traveling September 24 from Fort Lauderdale airport to Quito-Ecuador. He gave his carry on bags to the lady in the counter in Fort Lauderdale Airport Before the flight, when He remembered he has left his new iPhone 8 Plus with the box and everything inside his backpack. He went back to the lady at the counter asked for his bag if is still there to get his phone and the lady told him the bags are inside the plane already. When he got home to search for his new phone the phone wasn’t there. They gave us a phone number in Ecuador that nobody answers, and we asked for help here, and they just told us to call that number. Do you think that people that work there will be honest? and wouldn’t steal stuff inside our bag? And if they do take anything shouldn’t the company be responsible for the stolen items and pay back the customer?
15 years and counting
by Mericrismi on 2019/10/14 04:27
I’ve been traveling with Jetblue since they open in Logan Airport, Boston, MA. having no complaints at all. Good service, quality and excellent pilots . You can choose your seats and can have a carry-on and personal without charge. Sorry that Mr. Nickname19 experience was negative. You should always asked about the seatings, luggage, etc. Don’t assume because one airline performes its way , the other airlines will do the same. Always confirm your benefits, rules , actions and everything that concerns your flight and what to expect. It’s your responsibility to make sure everything is correct.
Flights
by Red1577 on 2017/12/10 22:21
There should be more options of direct flight from FLL to SDQ. That flight being at 5:50 am is way too early!! There should be a flight at 10 am at least!! Also, it would be great if there was a flight from PBI to SDQ, there are so many Dominicans that have to drive down to FLL in order to be able to catch that flight. If someone lives in Port St. Lucie and needs to be 3 hours before their flight to the Dominican Republic ( 3am ) they would have to start driving between 1:00 am - 1:30 am so they can catch that 5:50 am flight. But PBI would be great for all of us that live in Palm Beach and St. Lucie Counties!!
Only Way to Fly
by Kaykx on 2017/09/30 04:31
JetBlue is literally the only airline I have ever flown consistently and am always satisfied with. I have even had some rough travel experiences using JetBlue and they have ALWAYS made up for any short-comings, above and beyond as well as extremely promptly including putting me up in a 4 star hotel near airport, paying for dinner and breakfast, and changing flight times and dates at no extra charge. I truly swear by JetBlue through and through and I honestly haven’t flown any other airline besides them in the past 5 years. Love em’ and their blue chips and Dunkin’ Donuts coffee. 👌🏼😍💙
Impossible to book through the app
by dallasapollo on 2018/07/05 18:26
I love JetBlue but it is literally impossible to book a flight through the app. There are two many amateurish bugs throughout. Like in one spot the "phone number" field (required) gets populated by a drop down list of countries, with no way to put in an actual number. In another phone number field, dashes are required but the keyboard that gets displayed doesn't have a dash button. Also, don't tap any of the "info" buttons to see the difference between the different plans - there's no Close button. The only way to close it is to shut down the entire reservation process and start over. All in all just a terrible terrible experience. I tried twice, wasted half an hour, and was never able to book my flight.
Unreliable in an emergency
by Yours Truly_17 on 2019/08/04 08:11
Worst airline app. For some reason it has a lot of bugs which makes the app lag when trying to book a flight. Someone or whoever is in charge of the app NEEDS TO UPDATE IT. Then when I called for customer assistance over the phone the clerk was rude and unprofessional when trying to assist me in booking a flight I had missed because my daughter had surgery that went over it’s time. But regardless I thought the app would save me time instead it waisted it. Take a look at your product it needs some modifications immediately
My Favorite Airline
by Omega1015 on 2018/05/30 17:39
JetBlue has always been my favorite airline.I always have comfortable seats good movies to watch and great service. This very last flight I had enough true blue miles to buy my husband’s ticket, so he flew free. Can’t get better than that. I only wish we had the same confirmation number, but I guess that’s not possible when you get a free flight. As a result of different confirmation numbers, I ended up getting TSA approved and he did not. I guess it’s a small price to pay for free flight. I will continue to be a true blue member. Jet blue is the best
Frustrating
by Monica54321 on 2018/09/20 05:53
The app can be very frustrating when you book a flight. No problem searching for flights and comparing priced based on days. But when you actually book, it gets stuck. Today it got stuck after I entered additional passengers(in the system as part of my family plan). Then I noticed that that TSA pre-check numbers were not automatically entered, although they are attached to our accounts. Great way to prevent a customer from making a purchase! I’ll have to go back and find the numbers on the TSA paperwork or make the reservation by phone, which reduces my points. The app got stuck over the summer when I was making reservations, too. Thought they would have cleaned up the app by now.
Can't finish a booking on my ipad... Bugs bugs bugs
by elcaba on 2018/07/13 03:41
Looked for a support / feedback email or form. Didnt find anything on the app itself and the app store link "app support" is useless, so i guess this is the only place I can contact jetblue developers to let them know they need to do better debugging / testing. I have the latest iPad / ios / jetblue app. Got stuck before i could select the seats. Had to go and start all over from my iphone. On the phone once I hit submit on the last step, it refreshed and the submit button was green again, as if I still had to submit it again, it didn't give me a completed confirmation, even though I did receive a confirmation email. So both apps have bugs, they need more testing.
Absolutely Terrible
by Royal oak track on 2018/09/16 11:58
I keep trying to Check in for my connection flights in Boston and New York. my first flight from Detroit to Boston is all set got my boarding pass and everything. but I’m trying to check in for my 5am flight to New York 917 and then my 9am flight to my final Destination St. Maarten 787 to get my boarding passes & the stupid jetBlue app says “we are having trouble processing your request check your connection and try again” EVEN THOUGH MY INTERNET CONNECTION IS WORKING FAST!!!!!! jetBlue you need to be on your A Game when it comes down to situations like this. This is the last time I’m flying jetBlue. I’m never flying jetBlue Again after I return from this trip. I’ve had a bad experience with jetBlue before and it’s happening again the first time was a long delayed flight and now this
The least helpful of the airline apps.
by LndsyA on 2018/12/19 20:45
I use airline apps all the time to check status, gates, electronic boarding passes. I haven’t traveled with JetBlue for a long time and was optimistic seeing their shiny new app. But sadly it is mostly just frustrating. It’s been years since I have had to use a paper boarding pass. But I have had to do that for 6/6 flights on this trip. Im already checked in, on my last legs of the rerun trip, and the app won’t let me get the electronic boarding pass. Sometimes it says I have to wait until 24 hours ahead to check in (I’m sitting at the gate!) and other times it says that electronic boarding passes are not available for this departure airport (JFK!?!). I’m so disappointed with this app.
Jet blue
by David5319 on 2019/01/17 18:12
We have been treated as if we were in first class and we were economy. It started our trip off with smiles and happy thoughts of our vacation and I was traveling with a teenager. So that tells you. How things could have gone! Then I applied for the jet blue credit card on my way here and when money started to get tight I called to see what they could do and they sent the card fed x to my hotel. I still can not believe how well I have been treated. From now on Jet Blue is the only way to travel for my family. Thank You Jet Blue!!
Last 2 Flights were Horrific
by JetBlue 4 You on 2019/10/02 04:22
The last two flights on Jet Blue were the worst flights I have taken in the last 20years of flying. Don’t get me wrong, I love Jet Blue and Love Animals, especially Dogs. However, there has to be some enforcement on pet travel policy. The first flight I mentioned, I was watching a movie and the middle seat was empty and the passenger in the window seat took her dog out of the pet carrier and placed it in the middle seat and it started to paw me and lick me and I asked the person to please handle the dog and the flight attendant could have cared less after I asked what the jet blue pet policy. The second flight I mentioned there was 10-12 dogs on the flight they were all out of the carriers and that was if they even had carriers and it was like animals planet. Again, I love dogs and all animals, but on a flight Im paying for I would appreciate if folks keep their pets in the carrier as one dog ran down the isle and they were jumping all around the seats. One of these pets wasn't small. I feel like its unsafe and there is a reason jetblue has a policy to keep pets stowed and secured for everyone’s safety. When did this policy stop being enforced???
App support?!?
by Needzerostar1977 on 2017/09/27 12:52
Have been using the app for a fairly long time but since the most recent update constantly crashes on login. Also if not logged in but adding my upcoming flight confirmation number. App support link just takes you to the mobile site, and contact us links and numbers there doesn’t seem to offer app support. I've tried... reinstalling, updating ios, flushing data, along with all the usual stuff. App works until I either login or not logged in will crash after adding flight confirmation Please help me either obtain prior version or resolve issue.
True ‘True Blue’ client
by bababababarann53 on 2018/11/14 20:41
I always use True Blue to fly back and forward from NY to Florida and other places within its locations. I had to recently AA to fly from lga to Miami. I have never been so scared, uncomfortable and disrespected on a flight. I travel internationally as well and this was the worst experience. Firstly the way they board is ridiculous. Hugs pile ups in isle of plane. Didn’t carry many choices of soft drinks. Also to pay a ridiculous price for checked in bagweighing only 40lb. I could go on. But I won’t. Jet Blue I love you. You are the best of the rest.
Love JetBlue - APP is cumbersome
by flyreview on 2018/06/24 23:46
This rating is for the APP- the airline and service get 5 stars. But I find app design cumbersome to use. Some times you scroll down and check a box other times you have to look up top to move forward. Would like it if you made moving around the APP consistent. This is not a super big deal but the whole purpose of using an app is to be able to get though the process quicker and if you searching the APP trying to figure out how to maneuver around that will slow you down.
Thank You
by NancyK964 on 2018/06/24 01:31
I always receive excellent service with JetBlue. Today is no exception. My dad has been moved to hospice and we are told he will pass in the next 24 hours likely. I’ve been flying back and forth to help etc., but now my scheduled trip for next week needs to change. I spoke with Dave and he refunded the trip I had scheduled for next week and comped me tickets for my disabled daughter and myself for tomorrow. I’m shocked and so grateful Thank you so much for the kindness you showed my family during this insanely difficult time.
Animal lovers
by Tico Tom on 2019/10/14 04:12
My wife had two emotional support dogs and when we flew we bought three seats and the dogs were on the floor between us.. I cannot say enough on how gracious the Jet Blue staff was through those tough times.. the conduct (attitude)of your employees usually comes from the top down... congratulations on giving your employees the feeling of being respected and part of a team to make the whole flying experience special..we fly often from Orlando to San Jose CR and were wondering when we will have flights from Orlando to Liberia CR?
Waiting 4 hours to take off
by kmsoap on 2019/08/26 12:38
Taking a short flight from Westchester airport to Tampa spent more time sitting on the plane before takeoff then the entire flight should’ve been. After three hours and refueling twice, by law we needed to get off the plane. Proceeded to get my family something to eat after spending $75 on incidental sweet we boarded the plane. Arrive to Tampa it was entirely too late for my ride to pick me up had to pay for a taxi to the hotel another $50. JetBlue just sent me a refund for my inconvenience for $25, really?
I give them 5 stars!
by Mom's acc apple on 2017/08/07 23:41
My husband and I have switched from Virgin to Mint since they started service from Fort Lauderdale to Los Angeles in March. It keeps getting better and better. After my first flight, I sent and answer from a JetBlue survey they emailed me. I spelled out a few things I thought it was missing... socks, priority boarding before all guests, internet... To my surprise, they have implemented them all! I was stunned when I opened my little bag to find socks!!! JetBlue, you are awesome, thanks for listening. Thanks for keeping the minty lip balm too!
Wow
by maria sullivan on 2017/09/13 15:31
I live in Florida MiamiBeach I happened to be visiting family ,, I stayed longer because it made no since to hurry home with a horrible hurricane coming,,,you guys helped change my flight did not ask for more money ,, iam truly happy I've fly and only like to fly you guys since day one ,, you are truly a special business,,,while other airlines we're trying to rip off people you actually help us ,, there are no words ,, now you are feeding my people in ft Lauderdale,,, no words can express my thanks to u ❤️❤️❤️❤️❤️👌
Needs some work
by Audrey77 on 2019/11/02 00:49
Hello. I use the app somewhat often but mostly experience slowness of getting to page to page. It is every time I log into the app. Plus on my previous trip I was checking how much Mint would have been for the outbound flight. It let me continue through the whole process but didn’t tell me how much. When I checked again I had no longer had a seat assignment. When I called to speak to a rep, I lost the original seat I had which was closer to the front of the plane and had to go towards the back. 2nd time I had lost my seat assignment. Please check on appropriate updates. Thank you.
Delay due to faulty air conditioning
by Rob 20190416 on 2019/04/23 01:17
My flight from jfk to rsw was delayed 4 hours. The response from JetBlue was sorry for the delay the air conditioning is still not working. Honestly it sounded more like he was lying to us just to keep us quiet. Instead of comping us something like headphones or snacks we were given nothing. Because we arrived 4 hours late I ended up getting in an accident by a drunk driver as well as being injured...great way to start vacation. Once I called JetBlue to see if they would comp us for the delayed flight I was told that they were delayed because of weather in the Dominican Republic. When i asked what the weather in the Dominican Republic had to do with my trip to Florida he responded with there’s nothing I can do. I don’t know if they choose to not care about their customers or the customer service reps are poorly trained/educated. I would really like a call or email from a representative from the corporate side of JetBlue however my expectations are not very high given my previous experience. JetBlue I am waiting for your call/email. Sincerely, Loyal and unhappy customer.
Seat selection?
by Johnw7486 on 2017/09/30 12:41
1) Why can’t i check seat assignments, and change if available? I can do it online. Paying for extra leg room (what used to be ordinary economy space), and my party is stuck in center seats in different rows, i want to keep checking if other seats become available. I should be able to do in the app and not boot my computer. 2) i can print from my phone to my printer. Why am i not given the ability to both print my boarding pass and save to my apple wallet? I have to go to my computer for such a mundane action.
Not great
by SmilingCupid on 2018/06/10 11:49
Of course I like the convenience of checking in, but buying seats was odd. I tried on different occasions to buy seats for the second leg of my trip, but it wouldn’t let me. The system seemed to treat the second leg as if it were not separate from the first flight, I don’t know. Anyway, I had to wait until check in and as I’d expected most of the good options were gone. I’m glad I was able to do it, but why couldn’t I do it before check in? Of course I should have done it when I purchased the tickets, but I was on the fence at the time. I can’t understand why it had to be so difficult.
Great in the Air, Bad on the Ground
by Scott818 on 2019/06/07 23:45
I love flying JetBlue. The fares are reasonable, the planes are comfortable, and the crew is always pleasant. Unfortunately, this app is a nightmare. It simply doesn’t work. On my iPhone 6S, after I login and hit enter, the little wheel just keeps on spinning and it never connects. I’ve updated it, I’ve deleted it and re-loaded it, and it just never works. If you call customer service and try to get anything accomplished, they will tell you that most of their services need to be completed online or in the app. Which doesn’t work. It’s very frustrating. Although I must admit, once you’re in the air, JetBlue is fantastic! Getting there however is a real headache.
Rating Trends
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All Versions
5.0
1,030,295 total
 5
924,167
 4
82,584
 3
13,410
 2
3,240
 1
6,894
Current Version (4.17)
5.0
1,023,710 total
 5
920,154
 4
81,876
 3
13,093
 2
2,868
 1
5,719
Version History
More...
Keyword Volume Hits KEI Rank
trips lite
0.00
3
trips pro
0.00
3
traveling app
35.82
2
blow app
0.00
2
jet blue airlines
332
1
jet airways
367
1
jetblue airways
261
1
jetblue app
60.83
1
jet blue app
363
1
book banat
0.00
book d'oreille
0.17
berat ideal
0.00
boka truck
0.00
jags mobile
0.00
Screenshots
Search Visibility
App name
JetBlue - Book & manage trips
Description
Take JetBlue everywhere you go! Download our award-winning app to book, manage and check in for your trips, access boarding passes and more. Day of travel – Your day of travel is a breeze with key information right on the home screen. Manage trips – Update your seat selection, add extras or make changes to your itinerary with just a few taps. Boarding pass – Check in and get to your gate quickly without the hassle of printing a boarding pass – one less thing to carry on! My trips – Add your upcoming and past itineraries to access everything you need to know. Book flights – Search and book your next trip with ease. Chat with us – Connect with a JetBlue crewmember quickly through live chat and get your questions answered. Airport pickup – Rent a car with Avis/Budget or schedule a shuttle. Inflight experience – View your flight’s DIRECTV® schedule, SiriusXM Radio® channels and free snacks and drinks onboard. City guides – Learn about hot spots by tapping on city names in My trips. My TrueBlue – Enroll or sign in to TrueBlue to keep track of your TrueBlue points, request points for past trips and enjoy a more personalized experience. & More – Access our flight tracker, travel tools, airport maps and other content. Ranked #1 in Customer Satisfaction by J.D. Power among Airline Travel Apps based on ease of navigation, overall appearance, range of services and clarity of information. For J.D. Power 2019 award information, visit jdpower.com/awards.
Way too buggy
by jhj0604 on 2020/06/29 15:11
My flight apparently changed and the app tells me to review the changes to my flight but displays a blank page
Latest update is broken
by Anne Dickinson Meltz on 2020/06/28 13:11
Right now, you can’t manage trip in the App. If you click on an itinerary to manage the trip, the modal never loads (it says there have been changes, but nothing else)
App is broken! 😡
by BAD app, FIX IT! on 2020/06/23 01:09
For several months now I haven’t been able to log in the JetBlue app, and/or the website... keep saying that email address and/or password is incorrect. I’ve tried everything but no luck... beyond frustrating!
Logged in but not logged in?
by Gustradamus on 2020/06/19 05:13
Log into my account. Try to book flight. Asks me to log in again. Repeat loop. Terrible experience. Went to desktop to book instead. The iPad app is broken.
What happened??
by Longjohnjoe on 2020/06/15 12:24
I used this app to book all my flights, then one day kaput!! There was an update and now the app is useless!! Please fix this!! Flight searches are almost impossible never mind trying to book with it!!
This app hasn't worked in months
by Rashawn Diallo on 2020/06/12 02:26
I've logged out and back in multiple times. I've uninstalled and re-installed multiple times. It will not load my itinerary under any circumstances. A message says 'Sorry, your request could not be completed. Please try again.' It's been months.
Useless
by Alibaster on 2020/06/10 21:48
Doesn’t show any flights at all no matter the dates or the destinations.
Update required but can’t download :(
by Bgilroy513 on 2020/05/23 18:48
Says I need iOS 12.0 or higher to download but when I go to the app it makes me update to use the app. What gives? Fix this so I can download on my current iOS or don’t mandate I update....
Jet blue
by msgigiarbonne on 2020/05/20 23:05
I have always have great things to say about jet blue ! I absolutely love everything that support and stand for My husband and I have been flying with them for many years We have homes in Florida and go back and forth frequently!! They are always very kind and helpful Will never fly with anyone else Gina and Robert Filippone!
Nee update crashes!
by Theworstupdate on 2020/05/20 02:53
Typically i do not write a review. But I use Jetblue a lot and their app is crucial to monitor my bookings. Latest update is causing the app to continuously crash every time I open it. Would not allow me to navigate the app.
Love JetBlue, Hate Their Website
by DJD562 on 2020/05/03 19:15
Have been trying to use the JetBlue website for the last two weeks and when it says I’m logged in and start booking a flight, it asks me to log in again, and then again after every step. When it came to applying True Blue points, it kicked me to the True Blue login which immediately states it is shut down. Then when closing everything down and reopening, the JetBlue app crashes 75% of the time after entering the booking info. This is not the first time I’ve had problems with the app. Update (this is actually laughable): Since I have been unable to book a flight using the app or the JetBlue website for well over two weeks, I decided to use their “Help” feature which opened an SMS window. When I typed in my issue that I’m unable to book a flight using points on their JetBlue and TrueBlue app or website, I received a message stating “Due to technical difficulties, SMS messaging is unavailable. Please download and use the JetBlue app to book your flight”.
Embarrassingly poor app
by Josh12341z on 2020/04/13 12:54
The app regularly glitches, freezes and crashes. It is nearly impossible to use and has been that way for a while.
Grouping
by grammyk09 on 2020/04/07 20:27
I have been flying with jet blue for many years. Never had any problem. However. This New thing with groups. Was the reason I never flew South west. My only complaint is that it takes longer to board. What were they thinking
I’m in love whith Jet Blue
by what is cooking on 2020/04/04 15:06
Desde que entras al aéreo puerto los trabajadores son muy profesionales y cordiales . Yo eh viajado siempre con Jet Blue muchos años y como me encantó viajar con esta línea , desidi aplicar para la targets de Jet Blue y estoy muy feliz de viajar con Jet Blue Felicidades a todos los trabajadores de esta línea maravillosa pero también quiero felicitar a sus jefes desde arriba a bajo que son los que entrenan a sus trabajadores y aquellos trabajadores que usan sus uniforme impecable y lo llevan con orgullo más la manera tan profesional que nos tratan durante el vuelo Gracias a todos muy atentamente ( I. A.
I have had amazing experiences with Jet Blue
by bunnefufu on 2020/03/29 20:05
They have been very accommodating to me always.
Long Time Customer
by Kjh114 on 2020/03/29 10:00
While I only travel a couple of times a year, I’ve been flying exclusively with JetBlue for 10 years- and have always been impressed by their customer service. Highly recommend.
Worst flight app
by ab shk on 2020/03/28 20:43
It shows no past flights just after 2 weeks of my travel. What a nightmare to get your itinerary
I think it is terrible to have to pay for a seat.
by jet vlie traveler on 2020/03/27 10:44
Boarding system is the worst. Give me back the old jet blue system.
Highly recommend
by hypert296 on 2020/03/22 19:35
I’ve booked for myself or a relative who is older numerous times without any problem. Call at night when it’s a bit slower and I’ve gotten only the best in customer service. Very fair prices Love the blue chips but miss a meal. They are well organized and have few delays weather permitting. Pets accepted when I traveled last. Curb assistance for the elderly right to departure but set things up in advance!!!
App broken.
by oh-my-word- on 2020/03/17 15:47
Since the upgrade I cannot book a flight or even find a flight. Can someone please address the situation quickly.
Jet Blue App
by yoganorm on 2020/03/17 15:09
It’s five stores when it isn’t so slow as it is today as I write this review
A Company of Compromise
by Rickyvg on 2020/03/13 02:05
After the corona virus canceling flights is at a all time high. I was in line for about 2 hrs but to be honest the music was amazing so it wasn’t that bad
Won’t open!!
by Anxiety!! on 2020/03/12 21:00
The most recent update won’t even open on my phone anymore. Way to ruin my trip!
Horrible booking interface
by Reply.Z on 2020/03/12 02:15
I lost count of the amount of times the booking interface has froze on me. Every time I’ve tried to book it freezes at one point or the other and then you notice that you’re not actually booking on their app, they just have a poorly designed built-in web browser within their app to do the booking which explains the freezing. There’s no point in owning this app if there’s no difference between trying to book in app and booking it via safari.
Spirit of Jet Blue
by cheap Kevin on 2020/03/12 02:03
my last flight the passengers had the Spirit of Jet Blue keep the plane cleans and be nice to all passengers
Awful app
by Homie Boy11211 on 2020/03/11 17:15
This is the worst app that I have used in 2020. “Bummer! We are having problems viewing your boarding pass!” “Error creating your boarding pass” Please just change the error messages to “this is an awful app, please don’t waste your time”. I am actually slightly concerned over the safety of their planes due to how atrocious this app is.
Stuck on loading screens with new update
by odderbarry on 2020/03/11 13:33
I tried to book a round trip ticket today and the app won’t load the booking screen. It’s stuck on “loading”. I lost the deal that I had. I love flying JetBlue but the app is just clunky and onerous to use. It’s really discouraging. Please fix!
Bad Chat Service
by someguy73 on 2020/03/07 11:21
Rep didn’t help and was rude.
JetBlue 💙🇺🇸💙
by AlteredImages on 2020/03/06 15:59
Our family loves JetBlue! The app is easy to navigate and it’s always with you. We have always had the most amazing people to deal with on the phone and while traveling. I love their support for First Responders as well. Thank you!
Great Job
by gerty rn on 2020/03/05 23:35
Ver
Jet blu app
by Kate'spippa on 2020/03/05 23:23
Easy to use.
This app is incredibly buggy
by RanikaShmanika on 2020/03/05 16:12
I can’t believe how many years the JetBlue app has been buggy. Truly. It is the worst app to use even though it seems like it should be easy. Just about every trip I have problems. Delta’s app is a close second but JetBlue can’t load a boarding pass almost every time I try. And I certainly can’t do anything complicated like change a seat assignment. I like the airlines, really dislike the app.
Horrible
by Skinny Jeruel on 2020/03/05 12:51
For a major airline such as this one, the app service is horrible. It keeps crashing out.
It’s The Best App Ever!!!
by Jon Ocasio on 2020/03/05 01:57
Try It!!!
Jet blue
by dsdghiubb on 2020/03/04 18:42
Best thing since the Wright brothers
Great App!!
by melbrocco on 2020/03/04 15:07
The JetBlue app is great for checking in and modifying seats! Sends you updates as well. Everything is very easy to use other than the booking portion. Wish the booking portion had more options and it wouldn’t take you all the way back to the beginning.
Easy, Easy, Easy
by Neyra M on 2020/03/04 04:50
Easy to navigate and find what you need quick.
Thanks
by wilddarling on 2020/03/03 22:53
I appreciate being treated respectfully by your staff.
Jet blue ft Lauderdale to st Martain flight
by angel found on 2020/03/03 20:57
Our annual trip first time Jet Blue airlines 2/15/2020. Am flight A jet blue attendee at outside check in helped me at boarding without me asking for help . Outside trying to cross the luggage through the 2 lane Uber drop off I was stressing out and she asked if she could assist . Angel lady worked her magic . Told me to take the blue chair . Wheeled and my luggage with my husband following us . l lost her name . But I am only going to fly Jet Blue in all of my travels . If she hears of this text . She is the Best of Best and please text me her name . A big tip was not enough . Lol Top Star airline staff . Angel found
Awesome
by alberto great driver on 2020/03/03 15:06
I love flying with JetBlue, all I wish is the points for flying wouldn’t be so high. That’s it But I love you Thank you
JetBlue the best
by wildman291 on 2020/03/02 23:57
I fly I fly
Love JetBlue
by Cocoa518 on 2020/03/02 19:51
I love flying JetBlue, but on a 5 hour flight they should serve a meal.
Help
by sffhhji on 2020/03/02 15:40
Jet blue has always been a wonderful Airline. I fly often Fll/Bos. They really helped me when my brother passed.
JB
by TTuna on 2020/03/02 11:40
JetBlue is the best airline in every way. The app makes everything even easier.
Excelente servicio
by mafe806 on 2020/03/02 01:36
Muy buen swrvicio
Connecting flights: Luv the app! Easy to use & i formative.
by Izwink on 2020/03/02 00:36
Love the App
Delays
by Mrs. Cupcake on 2020/03/01 21:23
I’ve always enjoyed Jet Blue but this trip I was delayed 90 minutes coming down and 2 hours going home. Ugh!
Terrible app for iPad
by Ahwahoo on 2020/03/01 16:12
You get lost in a sign-in circle .. sign in , select trip , select points, sign-in, select trip, sign-in, select trip , purchase , sign in.. beyond frustrating. Also the app had double the points needed than on just jetblue.com and that site kept saying oops trouble... Blah blah blah.. I like to fly jet blue but the app is terrible .. if I could give the app no star , I would ..
Not so good
by Toml4142 on 2020/03/01 13:43
I recently started to fly JetBlue. My experience with both the website and the app on the iPhone is about a 70% failure rate. Once you finally get to the feature that you want it is good. Unfortunately about 70% of the time you see the oh bummer something went wrong screen. If it worked reliably I expect it is a great app.
Amazing
by Keymaisonet14 on 2020/03/01 02:51
Great
Works Well
by momzxxxooo on 2020/03/01 02:42
Works well...who could ask for more?
James
by AF_45JAMES on 2020/02/29 23:51
Very good app and easy to make reservations and confirm it thanks jet Blue.
On-board experience
by Lug1@2020 on 2020/02/29 16:22
Very friendly staff always willing to help. That said, more can be done to ensure passengers do not take away overhead space for luggage because some passenger(s) exceed their allowed baggage. I do not like having seat 2 for example but am told there’s only space way down at seat 19 to stow the one (1) small carry-on bag I have. I expect staff to pay attention there. Thanks
Slow slow slowest
by esrev on 2020/02/29 15:02
Terrible app. It is deathly slow When booking, including when paying every single field that's entered ( eg, date and month of credit card expiration) needs to be entered separately with a clock hanging up for seconds after every entered field Sometimes it hangs so long you have to go back and start over Really ridiculous technology for a company with JetBlue's money/ resources
😘👍🏻💪🏻🤙🏻👌🏻👏🏻😃
by Yekakita on 2020/02/29 13:51
I love you JetBlue...!!
Jet blue
by Martin477 on 2020/02/29 10:31
Best airline ever
Love this app
by budgysin on 2020/02/29 05:10
Couldn’t be easier! I wish all app services could be this amazing. Thanks for the stress free check in!
Peamount
by peamount on 2020/02/29 01:50
No
Lunch/snack boxes
by bofoley on 2020/02/29 01:33
Every time I fly JetBlue and ask for a snack or lunch box for me and my family they either don’t have the one that I want or have 1 or 2 left of something we wouldn’t have selected. Our flight is over 4 hours.
#JetBlueSoFly
by bellaaaaasas on 2020/02/28 23:03
Love Love JetBlue & being a #TrueBlue Member!
Comment
by annoyedbytheapp116699 on 2020/02/28 14:56
First time with this upgrade, seems a bit slow. Requiring a nickname, and denying the ability to comment without a unique nickname, is a stupid waste of time and changed my rating to 1 star.
The best airline
by happybusyb on 2020/02/28 00:01
Overall satisfaction,customer service and comfort, GO JETBLUE!
Family friendly
by Carrie03054 on 2020/02/27 19:53
Customer Service is so outstanding. Everyone is so nice and helpful.
Seating
by rfovers41 on 2020/02/27 18:45
I can't change my seating options, but it did delete my original seat request without confirming I wanted to do so. Lag time on button response is laughable, app is only good for boarding pass
Checking in
by Andrew Huber on 2020/02/27 15:56
While checking
Speedy Checkin Procesx
by GlamBas on 2020/02/27 15:48
The app is a must have . It speeds up the process at The airport allowing you to just drop your bag. It’s is easy to navigate your way around the app.
Thank you Jet Blue
by Adventure Head on 2020/02/27 14:55
Thank you for affordability and non-stop travel!
Easy As ABC!
by Ray00Ray on 2020/02/27 12:24
So the easy and clarity of this app is what got me hooked. Steps are clear and straight forward. It’s also fool proof - meaning: if you need that option, it’s not listed. Love JetBlue!
Nice app
by sonumon09876 on 2020/02/27 12:07
Good
Great app
by Taz_A on 2020/02/27 11:13
Slick, reliable, all the info you need. 5 stars all the way!
La necesidad
by ovisita on 2020/02/27 04:22
Se que es una compañía americana, pero la aplicación debería tener la opción de estar en español también. Gracias
Jet blue app
by frankwexford on 2020/02/27 01:07
Check in among easiest I’ve used.
Love love love it!
by Laney Lu Lush on 2020/02/26 22:40
I’ve been using this App paired with my Jet Blue Card for over 4 years now!! It makes traveling and random weekend vacations stress free and more enjoyable. Always looking at new deals.
Best airline
by Summergerman on 2020/02/26 13:29
I travel often and my first choice is always JetBlue !
Wonderful customer service
by StrmJ on 2020/02/25 23:53
A pleasure doing our vacation thru jetblue, contacted customer service twice, unsure on luggage cost, I’m a Jetblue preferred customer, thank you for the support and extreme reasonable price on our next vacation.
App is terribly slow
by Israel be strong on 2020/02/25 20:54
JetBlue is a great airline but they have to make their app 10000 times faster.
Excellent service
by Oscarrodriguezb on 2020/02/25 04:13
The best airline ever
Great for everything but buying tickets
by Rabbi Yonah on 2020/02/25 02:29
It’s good, but it glitches on us sometimes, and this has resulted in ticket prices going up while trying to repeatedly buy a ticket.
I like the jet blue app
by pattycrumb on 2020/02/24 23:19
I like having my boarding pass on my phone patty crumb
Love, Love this Airline
by LauraFrances1960 on 2020/02/24 21:28
Always very nice people and fantastic rates
App is too slow!
by NickC12345abc on 2020/02/24 21:11
I have no problem with the UI but the app itself runs so slow. It’s often quicker to pull up the mobile website in Chrome than to use the native iOS JetBlue app!
Love JetBlue App
by Xmas2014 on 2020/02/24 12:28
Concise- easy to use. Simple to view and answers all questions. Great check in and easy to edit plans/ details of checked bags etc.
No boarding pass
by Noneyahbusiness11234 on 2020/02/24 09:46
Checked in the night before saw my boarding pass. Get to the line for security and I get the Oops no boarding pass message. Come in JetBlue almost missed my flight, had to go back to ticketing and print one out. Unacceptable, added on 30 mins, luckily the line was short. This used to be a solid 5!
Love Jetblue
by dag2326 on 2020/02/23 22:29
Always a pleasure to fly with you!!
Like JetBlue as a carrier, their app also stinks
by #formerJBfan on 2020/02/23 13:14
JB was my #1 for 10 years... Mosaic for 7 of those years. Now, they’re simply the worst. This app v 4.13 is completely aligned with their horrendous existence. One example, on my home screen where it shows upcoming trips, it reflects a trip I took two weeks ago, not a Mint trip I have due in two weeks. The app crashes a lot (no not my iPhone 11p). Is JB trying to be the worst?
Susan
by senior travelor on 2020/02/22 13:43
No matter when or what time I call and ask a question Jet Blue agents are helpful and courteous. I’m am an older flyer and appreciate the kindness.
Great stuff the JetBlue app
by henriettehoang on 2020/02/22 01:02
Fast and precise.
This is an app ! :P
by 😛🐦🍞🎂🍜 on 2020/02/21 23:33
Very nice 10/10 would app again;
Amazing
by Lexy x3 on 2020/02/21 15:05
JetBlue is by far my favorite airline to fly with! It never disappoints me!
WOW
by maxx hazzard on 2020/02/21 03:06
Super user friendly totally exceeded expectations
Jet blue
by Car life on 2020/02/21 00:45
Flying jet blue is the only way I fly
Easy
by richpcjj on 2020/02/20 22:31
Very friendly to use
Terrible
by Missy1515 on 2020/02/20 20:46
App is terrible. Enough said
Best Airlines!
by Judel2011 on 2020/02/20 19:55
More than happy with the service always!!!
JetBlue keeps getter worse, app too.
by Bee-Ten on 2020/02/20 03:22
Select Manage Flight. Flight Changes “There has been a change to your upcoming trip. Please review details below.” Then BLANK page below. aka NO DETAILS BELOW. Select close on BLANK page: “Are you sure? You will lose any unsaved progress.”
Can’t check bags
by Slatemeta on 2020/02/20 01:47
The app just sends you back to the home screen when you click on continue to Bags and Extras. How do they not test their app? Update: I can’t check bags online either and their “Let’s Chat” person said to call 1-800-JETBLUE after waiting 15 minutes for them to answer. I then called that number and waited another 15 minutes and gave up. This is the last time I’ll book on JetBlue.
Love JetBlue
by Javakw on 2020/02/20 01:36
Love the app. Makes life easy
We live jet blue
by spoiled4girls on 2020/02/20 00:42
Jet blue is the best
The best airline!!
by Loriger3 on 2020/02/19 22:24
So user friendly- terrific!
Can’t get boarding pass
by Angry crash bird on 2019/04/03 15:40
This latest update is broken. I can see my trips and check in, but can’t get an electronic boarding pass. I get the message “Bummer. There was an error creating your mobile boarding pass. Please try again later.” I have flown 3 JetBlue flights in the past 2 weeks since the app update and I get this error every time, no matter how many times or how much “later” I try. I have deleted and reinstalled the app several times, logged out and back in again, and even updated the iOS to 12.2 (and deleted/reinstalled and logged out/in the app again after). THIS NEEDS TO BE FIXED! There are a lot of other features JetBlue really should add to be competitive with other airlines that other reviewers have noted, and I agree. But at the very least you need to have reliable access to mobile boarding pass, this is an expectation of any traveler today to bypass checkin or kiosks.
Seat assignments
by Nicknamer19 on 2019/06/15 20:15
My wife and myself planned a trip for our honeymoon and they didn’t assign us seats together even though we bought tickets together. Don’t understand how that makes sense especially with her being terrified of plans and needs me to sit next to her. I didn’t get any help from anyone that I chatted with online or on the phone and for this very reason never have flown with JetBlue and honestly never will after this trip! Please be aware of this trap and if you have kids don’t expect them to sit with you when you buy your tickets unless you pay the 50 dollars per person to change them. Absolutely ridiculous and the main reason why I fly with southwest and not JetBlue! Be aware of this scam and know that they don’t care if it’s your honeymoon, birthday, or funeral as long as they scam you and get their money’s worth. Then they tried to badmouth Expedia and such saying don’t do it with them just do it through us. Sorry to say but the trip with Expedia was perfect and the only problem was the flights with this flaky company. Just lost another 4 customers and more because I will be letting the world know of how difficult and complicated it was working with this airline. I will be making a post telling friends and family to never fly with this company for this very reason! Absolutely ridiculous without any help from you guys!
Customer service isn’t their strong suit
by rp14075 on 2019/05/31 02:21
I purchased a flight through Priceline. Apparently Priceline combined my first name and middle name Into one data field. As a result I could not sign in for the flight. I called JetBlue, and after a 10 minute hold time I was told this is a known issue, that it happens frequently. I had to manually type in incorrect information, in order for the system to acknowledge my reservation. As I was then walking through the check in procedure, the JetBlue agent apparently felt that she had given enough Assistance. So she abruptly ended the call before I finished asking questions. I was midway through the sign-on process, and there was no way to return and correct a prior entry. So I had to finish the entire process, logout and then log back in and go back through it again step-by-step. Every bit of this process has been cumbersome, slow and full of errors. If this is a known issue, why haven’t they fixed it? Why should I wait for on hold for 10 minutes, and then have the agent need to end the call rapidly? Checking in for a flight is something every single passenger needs to do… How can you possibly design such a process without giving users the ability to go back one prior step and make a correction?
Can’t get past the sign in screen
by KjTWilliams on 2019/05/11 04:54
I just downloaded this app today and haven’t been able to get past the sign in screen. I tried going through the google browser with the exact same sign in method (touch id) and it’s working just fine. People down load apps for convenience, things available at your finger tips to make check in, boarding passes and all things travel move along smoother. Which would make this app perfect, if only it worked. I see there were just bug fixes performed with a new update yesterday so maybe I’ll delete and download at a later date. Not a good look though also because this was my first experiencing Jet Blue at all per my fiancé’s flying experience with them. He spoke so highly and although my only complaint thus far is the performance of the Jet Blue app...We’re off to a rocky start!! Update: Months later after deleting and downloading over again, the app is now shutting down immediately after opening up! Not sure what the problem is but I’m booked through them for my wedding and it’s disappointing that for such a special trip we won’t have the app at our disposable! Not impossible just an unnecessary inconvenience.
Crashes and times out
by Suomynona54321 on 2019/06/10 16:40
I tried to book a ticket through the app but finally gave up and booked on the website. The app kept timing out when searching for flights so it took me a while to find a flight. When I finally went to pay for the ticket, the app would take a long time to refresh when I unclicked “same as billing address” to put in a different physical address. After I had put in all of my credit card information and clicked the link to pay, it just kept bringing me back to the credit card entry page. There was no error message saying that I had missed info, just a bug. When I finally got it to submit the payment after multiple tries, it went through the “verified by visa” process and said that my purchase could not be completed! I was able to book the ticket on my phone through the website with no problem.
Almost Everything You Need
by Hyokano on 2020/02/10 14:26
Maybe it’s because I bought my tickets through Travelocity but my in-app boarding pass was only available for my first flight from DCA to BOS. Had to ask my connecting Hawaiian Airlines flight to HNL to print a boarding pass for that flight, and then I didn’t have a boarding pass at all for my return flight back to DCA. Also, the info within the app was outdated by the time I was on my return flight from BOS to DCA. I had to use a third party app to figure out the most current gate for my flight, which caused me to walk back and forth between gates C19 and C26 which are on opposite corners of the Jet Blue Terminals in Boston. The app never updated the info even after the fact. It’s a great app otherwise but if I relied on it solely, I wouldn’t be able to get to where I’m going. Am I supposed to also have a Hawaiian Airlines app? I thought they had a partnership but it doesn’t seem to translate well into an ideal traveler experience. Still, this is better than the old days of having to print my boarding pass at home.
Travel nightmare
by Robin Black on 2019/04/21 01:10
Traveled from LAX to JFK and then Rochester to celebrate a very special birthday and my son’s fiancé’s bridal shower. Left hotel at 5 AM for a 7 AM flight. Was notified by Jet Blue on the ride to airport of 4 hour delay, but informed I still needed to arrive at the earlier scheduled time “just in case” they solved the issue. Ended up actually boarding 5 hours later, then towed back to gate for another hour of maintenance work. So, basically spent my entire day in the airport and missed the bridal shower! Ground staff, phone customer service, and flight crew were extremely unsympathetic or helpful. No compensation or apologizes offered. This is the third trip in one year with huge flight delays, and one cancelled flight (unrelated to weather). I’m done with flying Jet Blue. Their customer service has really gone downhill.
Love Jet Blue app
by Dad Rad on 2018/02/09 10:53
I love their app. It is so easy to navigate and find the best fares. I get the best deals here compared to Expedia, Kayak and other apps. They never have the deals the Jet Blue app has. Of course you have to fly to a city they serve. We fly often to Washington DC from Hartford to visit my daughter. We have gotten fares as low as $34 per person. Cheaper than driving or taking the train! Of course you have to be flexible with the times they offer and the return trip is a higher fare usually but they still are pretty cheap. And also we have never had a problem with their flights from Hartford or Reagan and the planes are clean and comfortable and flight attendants and other staff are always very helpful and courteous. It’s our first choice for an Airline! Keep up the good work Jet Blue!
Love JetBlue, Hate Their Website
by DJD562 on 2020/05/03 19:15
Have been trying to use the JetBlue website for the last two weeks and when it says I’m logged in and start booking a flight, it asks me to log in again, and then again after every step. When it came to applying True Blue points, it kicked me to the True Blue login which immediately states it is shut down. Then when closing everything down and reopening, the JetBlue app crashes 75% of the time after entering the booking info. This is not the first time I’ve had problems with the app. Update (this is actually laughable): Since I have been unable to book a flight using the app or the JetBlue website for well over two weeks, I decided to use their “Help” feature which opened an SMS window. When I typed in my issue that I’m unable to book a flight using points on their JetBlue and TrueBlue app or website, I received a message stating “Due to technical difficulties, SMS messaging is unavailable. Please download and use the JetBlue app to book your flight”.
Review
by Drdean2000 on 2018/09/24 12:25
My experience with JetBlue has always been relatively good. On my flight in July from FLL-Newark we were delayed 3 hours and there was not even a “sorry” for the in convenience... I missed dinner with my family and it ruined that entire evening. The most recent flight I was on was on time etc... BUTTTTTT what is going on with all the animals being allowed without carriers on board????? Besides the 4 or 5 small lap dogs that were on the flight there was a Labrador 3 Seats in front of me- I could not believe it! I am so allergic to dogs and if this dog was sitting in the seat next to me I would have had a huge issue. Dogs , cats etc need to be in carriers if they are going to fly. He was allowed to sit on the seat and then peak over to the sit in front and back- just ridiculous.
The nightmare of Irma
by ryanmax on 2017/10/23 14:25
During hurricane Irma I had the misfortune that I had to fly to California from Fort Lauderdale and it was quite a crazy day that day and Jet Blue took me out we got to where I was supposed to go they only problem was I paid a fortune for my fair is over thousand dollars and I called them up a couple days later explained how it happened that I was charge so much money and they refunded me all at the $99 fare they were offering me similar thing happened on American airlines my husband got a flight on that airline and they did not take off he had to go home and come back to the airport and I called them and I had to send and I had to send a letter and they refused they said they will not refund me the 900 and some dollars so you fly JetBlue if you’re smart.
Flight inaccurately indicates canceled
by TessDarwin on 2019/04/21 19:17
Since two app updates ago, a flight purchased several months ago shows canceled. I should also add the flight also indicates canceled on my laptop. Customer service says it is not. Each rep has very nicely directed the problem to my end in their “bless your heart” voice. For example, restart my phone or clear the cache on my computer. I’m not computer illiterate. I use two every day 8 to 12 hours a day. I also tried querying for the confirmation without logging in on both my laptop and cell. Very frustrating..... I’m tired of these updates that add more “features” than making your customers lives a bit easier with travel planning.
This app could be so much better
by Criveraf on 2019/06/10 20:10
There are apps from other airlines that are a breeze to use, to check prices, book flights, check status, frequent flyer status, etc. The JetBlue app is VERY slow! The UI is very confusing, not intuitive at all. You can’t really look at prices days before or after the given date without losing the info already entered or selected. It forces you to select the departure flight again. Also, font is too small! And in some places you need to open a drop down list that is not very evident to you (again, the app is not intuitive or user friendly). JetBlue say they keep improving the app, but in reality they need to overhaul the entire app if they really want us to have a good user experience. Now, I know this isn’t related to the app, but as for prices go, JetBlue has become a pretty expensive airline to fly; can’t count it as a low fare airline anymore. You look at other airlines prices like AA, Delta, United and what’s the difference??
Most frustrating app ever!
by hjnsklcskvslsvlv on 2019/11/13 05:52
No matter how often I update this app, I keep running into the same extremely frustrating issues. I can’t tell you how many times I’ve either opted to fly another airline or whipped out my laptop to book my JetBlue flight using the web after failed attempts at using this incompetent app. The app takes forever. I get the “Loading” spinning circle after filling in each individual field. More often than I’d like to admit, I’ve magically gotten as far as the final page before booking only to have the field for my billing address state be uneditable! It’ll just be gray and unclickable. I literally cannot enter my billing address state and therefore cannot complete my booking. When I tell you, I’ve almost — oh wait no, I have ACTUALLY thrown my phone out of frustration with this app. I don’t know if it’s just me, but every time. I mean EVERY TIME I give this app another try it ends up biting me where it hurts. And I end up flying Delta instead.
Can’t get passed the sign up.
by Mr.Excuseme on 2019/03/22 01:46
I tried this app for the convenience factor but there is non. First thing that bothers me was ,when you try to and your personal info, they ask for your birthday and a scroll with the month day and year pops up. Cool, wrong NOT COOLl! It won’t let you change the month unless you change the year or days first. Really??? Took me a few mins to figure that out. I was ok with that, but then after I entered all of this information in and agreed to the agreement, BOOM it won’t let me sign up. It says check your connection. So I turned the WiFi off and went straight to LTE, put all of the good ol info in the right places and. DOUBLE BOOM, (sign in failed, check your connection) Fooled me once shame on you, fooled me twice shame on me, you won’t get me again! Uninstalling...
Always A Great experience!
by wolfiewmn111 on 2018/10/11 19:48
When I fly it’s always JetBlue if they are a carrier where I’m going. It is the easiest process ever to make reservations, get to the airport & get where I am going without stress. I had my first ever horrible experience where I got held up in TSA. I hear customer service calling my name. 3xs they called me with the final call being the gates are closing. I can’t go to the gate. I missed my plane. I finally get to the gate. I explain my situation to Dominic, the JetBlue representative. He was sorry for my distress. He asks if I’d like to fly with another carrier. I said “No, JetBlue is the Best!” He gave me excellent customer service, rescheduled me for the next day’s flight & I was on my way. All JetBlue needs to do for me now is fly into New Orleans! 😜
We love flying on JetBlue
by Lucky L! on 2019/12/13 00:21
We have been traveling for years on JetBlue and it’s definitely the airline of choice. We are now Mosaic members and enjoy all the perks that go with it, including free check in luggage, having our luggage come off first, the ability to change or cancel out flights, boarding next after passengers who need assistance, having a private telephone number to call to make changes to you ticket or just the ability to ask questions that are rapidly handled. But not the least of all are the personal who check you in to the flight attendants to the pilots are the most friendly and helpful of any airlines by far. We love you!! Luke and Mary Jo Pittoni
Jet Blue Experience
by Randie47510 on 2018/09/03 11:40
We only fly JetBlue. There is only one item we disagree with- and that is the raised price for bringing a pet in a carrier under the seat. Cost to jetblue is zero- I could pay for the seat next to me cheaper than the $125 for the pet fee. Ours is an older well behaved cat. He bothers no one- he seems to enjoy his carrier and sleeps in it at home. My thought is that if a pet becomes a “known traveler” and is consistently well behaved- offer frequent flyer discounts. Fly twice, third is free or something. We will continue to always fly jetblue because we enjoy the jetblue experience- we recommend jetblue to everyone. We would just like to bring Dumbby more often.
Worst app
by MrKDA on 2019/06/13 13:50
The American Airlines app is seem less when adding an upcoming trip. This app won’t let me add my flight so I can check in quickly when check in becomes available. I keep getting an error message. I tried to contact customer service via chat but it says they are experiencing a higher than normal chat volume? Seriously, that’s what chat is for! The app wants me to call them but I’m out of the country paying .15 a minute for calls. How antiquated is Jet Blue. Makes me wonder about the upkeep of their planes if they can’t keep something as simple as an app running. The fact that they’re receiving a higher than normal chat volume tells me that numerous people are figuring out that the app is garbage. Also, the 4.9 stars is garbage. Just scan through the reviews and you’ll see just as many 1 or 2 stars as 5 stars....that’s fishy. Next time, I’ll be sure not to use Jet Blue for anything.
JetBlue is Blue Chip All The Way!!
by LAJenn on 2017/08/28 06:20
JetBlue if it were possible for me to give everyone in your company a big hug I would!! You have come through for me so big with last minute travel plans at an affordable price. I am so appreciative of your services. Your flight attendants are super nice and treat everyone like the whole plane is first class. I 90% of the time I book online and it's faster and easier than ordering at Starbucks. The 10% of the time I have to speak with a representative because I have some complicated change that needs to be done same day of travel I always feel like I'm talking to one of my friend's. Jetblue I luv you!!!
Like it but hate it during high peak time
by al47373 on 2019/07/03 03:28
Seems like every year when I need it around the high peak holidays, the app lets me down. I’ll be in the middle booking, going as fast as I can go (which is pretty slow because the UI has so many drop down fields) and then finally I’m down but I’ll get an error because the price changed. Someone else booked. And I couldn’t possibly move faster because of field limitations...and now I don’t have enough points to book. It happened both this year and once or twice last year. Once someone starts booking you should hold the seat within a session before increasing the price. Then the price wouldn’t update so it kept giving an error msg. I had to contact help since I didn’t have a desktop.
Buggy alerts
by Pleeboid on 2018/08/06 11:18
I have experienced several false alerts coming from this app that have caused minor confusion at a minimum, and at times full on panic. The latest false alert informed me that my flight’s departure time had been moved up by 1 hour and 40 minutes. I live 35 minutes from the airport so I rushed out of the house and drove as fast as I could through the rain, only to run into the airport at what I thought was 5 minutes late for my new departure time. While I was waiting in TSA, panicking that I had missed my flight, I was informed by a fellow passenger that the alert was bogus, and that the flight was scheduled to leave at its normal time. The JetBlue staff could not explain what had happened. Not only was this frustrating, it was dangerous. I foolishly took chances try to get to the airport that were unnecessary. All other functions in the app seem to work fine, if not a bit clunky. Until JetBlue fixes whatever is wrong with their alerting I would not trust anything this app tells you.
Lacks frequent flier practicality
by neville burrows on 2017/12/03 12:43
I only recently started flying JetBlue consistently in the last year and while the flying experience is palatable - their mobile app is near useless. I started to write this review prior to the latest update and even after the update previously it had extremely limited functionality for a major airline. The latest update was comparable to putting lipstick on a pig. Cosmetic not functional. The biggest issue is the inability to change seats through the app, view a real-time seat map and view standby/upgrade list. To me, those are the 3 most important features of any airline app. Also it does not show TrueBlue activity only your point balance. The update seems to have improved the freezing and crashing but the app lacks frequent flier practicality of which would be expected for one of the top 4 US airlines. A ways to go.
JetBlue workers steal a phone from the bags
by MDCMA45 on 2018/09/26 23:27
My dad was traveling September 24 from Fort Lauderdale airport to Quito-Ecuador. He gave his carry on bags to the lady in the counter in Fort Lauderdale Airport Before the flight, when He remembered he has left his new iPhone 8 Plus with the box and everything inside his backpack. He went back to the lady at the counter asked for his bag if is still there to get his phone and the lady told him the bags are inside the plane already. When he got home to search for his new phone the phone wasn’t there. They gave us a phone number in Ecuador that nobody answers, and we asked for help here, and they just told us to call that number. Do you think that people that work there will be honest? and wouldn’t steal stuff inside our bag? And if they do take anything shouldn’t the company be responsible for the stolen items and pay back the customer?
15 years and counting
by Mericrismi on 2019/10/14 04:27
I’ve been traveling with Jetblue since they open in Logan Airport, Boston, MA. having no complaints at all. Good service, quality and excellent pilots . You can choose your seats and can have a carry-on and personal without charge. Sorry that Mr. Nickname19 experience was negative. You should always asked about the seatings, luggage, etc. Don’t assume because one airline performes its way , the other airlines will do the same. Always confirm your benefits, rules , actions and everything that concerns your flight and what to expect. It’s your responsibility to make sure everything is correct.
Flights
by Red1577 on 2017/12/10 22:21
There should be more options of direct flight from FLL to SDQ. That flight being at 5:50 am is way too early!! There should be a flight at 10 am at least!! Also, it would be great if there was a flight from PBI to SDQ, there are so many Dominicans that have to drive down to FLL in order to be able to catch that flight. If someone lives in Port St. Lucie and needs to be 3 hours before their flight to the Dominican Republic ( 3am ) they would have to start driving between 1:00 am - 1:30 am so they can catch that 5:50 am flight. But PBI would be great for all of us that live in Palm Beach and St. Lucie Counties!!
Only Way to Fly
by Kaykx on 2017/09/30 04:31
JetBlue is literally the only airline I have ever flown consistently and am always satisfied with. I have even had some rough travel experiences using JetBlue and they have ALWAYS made up for any short-comings, above and beyond as well as extremely promptly including putting me up in a 4 star hotel near airport, paying for dinner and breakfast, and changing flight times and dates at no extra charge. I truly swear by JetBlue through and through and I honestly haven’t flown any other airline besides them in the past 5 years. Love em’ and their blue chips and Dunkin’ Donuts coffee. 👌🏼😍💙
Impossible to book through the app
by dallasapollo on 2018/07/05 18:26
I love JetBlue but it is literally impossible to book a flight through the app. There are two many amateurish bugs throughout. Like in one spot the "phone number" field (required) gets populated by a drop down list of countries, with no way to put in an actual number. In another phone number field, dashes are required but the keyboard that gets displayed doesn't have a dash button. Also, don't tap any of the "info" buttons to see the difference between the different plans - there's no Close button. The only way to close it is to shut down the entire reservation process and start over. All in all just a terrible terrible experience. I tried twice, wasted half an hour, and was never able to book my flight.
Unreliable in an emergency
by Yours Truly_17 on 2019/08/04 08:11
Worst airline app. For some reason it has a lot of bugs which makes the app lag when trying to book a flight. Someone or whoever is in charge of the app NEEDS TO UPDATE IT. Then when I called for customer assistance over the phone the clerk was rude and unprofessional when trying to assist me in booking a flight I had missed because my daughter had surgery that went over it’s time. But regardless I thought the app would save me time instead it waisted it. Take a look at your product it needs some modifications immediately
My Favorite Airline
by Omega1015 on 2018/05/30 17:39
JetBlue has always been my favorite airline.I always have comfortable seats good movies to watch and great service. This very last flight I had enough true blue miles to buy my husband’s ticket, so he flew free. Can’t get better than that. I only wish we had the same confirmation number, but I guess that’s not possible when you get a free flight. As a result of different confirmation numbers, I ended up getting TSA approved and he did not. I guess it’s a small price to pay for free flight. I will continue to be a true blue member. Jet blue is the best
Frustrating
by Monica54321 on 2018/09/20 05:53
The app can be very frustrating when you book a flight. No problem searching for flights and comparing priced based on days. But when you actually book, it gets stuck. Today it got stuck after I entered additional passengers(in the system as part of my family plan). Then I noticed that that TSA pre-check numbers were not automatically entered, although they are attached to our accounts. Great way to prevent a customer from making a purchase! I’ll have to go back and find the numbers on the TSA paperwork or make the reservation by phone, which reduces my points. The app got stuck over the summer when I was making reservations, too. Thought they would have cleaned up the app by now.
Can't finish a booking on my ipad... Bugs bugs bugs
by elcaba on 2018/07/13 03:41
Looked for a support / feedback email or form. Didnt find anything on the app itself and the app store link "app support" is useless, so i guess this is the only place I can contact jetblue developers to let them know they need to do better debugging / testing. I have the latest iPad / ios / jetblue app. Got stuck before i could select the seats. Had to go and start all over from my iphone. On the phone once I hit submit on the last step, it refreshed and the submit button was green again, as if I still had to submit it again, it didn't give me a completed confirmation, even though I did receive a confirmation email. So both apps have bugs, they need more testing.
Absolutely Terrible
by Royal oak track on 2018/09/16 11:58
I keep trying to Check in for my connection flights in Boston and New York. my first flight from Detroit to Boston is all set got my boarding pass and everything. but I’m trying to check in for my 5am flight to New York 917 and then my 9am flight to my final Destination St. Maarten 787 to get my boarding passes & the stupid jetBlue app says “we are having trouble processing your request check your connection and try again” EVEN THOUGH MY INTERNET CONNECTION IS WORKING FAST!!!!!! jetBlue you need to be on your A Game when it comes down to situations like this. This is the last time I’m flying jetBlue. I’m never flying jetBlue Again after I return from this trip. I’ve had a bad experience with jetBlue before and it’s happening again the first time was a long delayed flight and now this
The least helpful of the airline apps.
by LndsyA on 2018/12/19 20:45
I use airline apps all the time to check status, gates, electronic boarding passes. I haven’t traveled with JetBlue for a long time and was optimistic seeing their shiny new app. But sadly it is mostly just frustrating. It’s been years since I have had to use a paper boarding pass. But I have had to do that for 6/6 flights on this trip. Im already checked in, on my last legs of the rerun trip, and the app won’t let me get the electronic boarding pass. Sometimes it says I have to wait until 24 hours ahead to check in (I’m sitting at the gate!) and other times it says that electronic boarding passes are not available for this departure airport (JFK!?!). I’m so disappointed with this app.
Jet blue
by David5319 on 2019/01/17 18:12
We have been treated as if we were in first class and we were economy. It started our trip off with smiles and happy thoughts of our vacation and I was traveling with a teenager. So that tells you. How things could have gone! Then I applied for the jet blue credit card on my way here and when money started to get tight I called to see what they could do and they sent the card fed x to my hotel. I still can not believe how well I have been treated. From now on Jet Blue is the only way to travel for my family. Thank You Jet Blue!!
Last 2 Flights were Horrific
by JetBlue 4 You on 2019/10/02 04:22
The last two flights on Jet Blue were the worst flights I have taken in the last 20years of flying. Don’t get me wrong, I love Jet Blue and Love Animals, especially Dogs. However, there has to be some enforcement on pet travel policy. The first flight I mentioned, I was watching a movie and the middle seat was empty and the passenger in the window seat took her dog out of the pet carrier and placed it in the middle seat and it started to paw me and lick me and I asked the person to please handle the dog and the flight attendant could have cared less after I asked what the jet blue pet policy. The second flight I mentioned there was 10-12 dogs on the flight they were all out of the carriers and that was if they even had carriers and it was like animals planet. Again, I love dogs and all animals, but on a flight Im paying for I would appreciate if folks keep their pets in the carrier as one dog ran down the isle and they were jumping all around the seats. One of these pets wasn't small. I feel like its unsafe and there is a reason jetblue has a policy to keep pets stowed and secured for everyone’s safety. When did this policy stop being enforced???
App support?!?
by Needzerostar1977 on 2017/09/27 12:52
Have been using the app for a fairly long time but since the most recent update constantly crashes on login. Also if not logged in but adding my upcoming flight confirmation number. App support link just takes you to the mobile site, and contact us links and numbers there doesn’t seem to offer app support. I've tried... reinstalling, updating ios, flushing data, along with all the usual stuff. App works until I either login or not logged in will crash after adding flight confirmation Please help me either obtain prior version or resolve issue.
True ‘True Blue’ client
by bababababarann53 on 2018/11/14 20:41
I always use True Blue to fly back and forward from NY to Florida and other places within its locations. I had to recently AA to fly from lga to Miami. I have never been so scared, uncomfortable and disrespected on a flight. I travel internationally as well and this was the worst experience. Firstly the way they board is ridiculous. Hugs pile ups in isle of plane. Didn’t carry many choices of soft drinks. Also to pay a ridiculous price for checked in bagweighing only 40lb. I could go on. But I won’t. Jet Blue I love you. You are the best of the rest.
Love JetBlue - APP is cumbersome
by flyreview on 2018/06/24 23:46
This rating is for the APP- the airline and service get 5 stars. But I find app design cumbersome to use. Some times you scroll down and check a box other times you have to look up top to move forward. Would like it if you made moving around the APP consistent. This is not a super big deal but the whole purpose of using an app is to be able to get though the process quicker and if you searching the APP trying to figure out how to maneuver around that will slow you down.
Thank You
by NancyK964 on 2018/06/24 01:31
I always receive excellent service with JetBlue. Today is no exception. My dad has been moved to hospice and we are told he will pass in the next 24 hours likely. I’ve been flying back and forth to help etc., but now my scheduled trip for next week needs to change. I spoke with Dave and he refunded the trip I had scheduled for next week and comped me tickets for my disabled daughter and myself for tomorrow. I’m shocked and so grateful Thank you so much for the kindness you showed my family during this insanely difficult time.
Animal lovers
by Tico Tom on 2019/10/14 04:12
My wife had two emotional support dogs and when we flew we bought three seats and the dogs were on the floor between us.. I cannot say enough on how gracious the Jet Blue staff was through those tough times.. the conduct (attitude)of your employees usually comes from the top down... congratulations on giving your employees the feeling of being respected and part of a team to make the whole flying experience special..we fly often from Orlando to San Jose CR and were wondering when we will have flights from Orlando to Liberia CR?
Waiting 4 hours to take off
by kmsoap on 2019/08/26 12:38
Taking a short flight from Westchester airport to Tampa spent more time sitting on the plane before takeoff then the entire flight should’ve been. After three hours and refueling twice, by law we needed to get off the plane. Proceeded to get my family something to eat after spending $75 on incidental sweet we boarded the plane. Arrive to Tampa it was entirely too late for my ride to pick me up had to pay for a taxi to the hotel another $50. JetBlue just sent me a refund for my inconvenience for $25, really?
I give them 5 stars!
by Mom's acc apple on 2017/08/07 23:41
My husband and I have switched from Virgin to Mint since they started service from Fort Lauderdale to Los Angeles in March. It keeps getting better and better. After my first flight, I sent and answer from a JetBlue survey they emailed me. I spelled out a few things I thought it was missing... socks, priority boarding before all guests, internet... To my surprise, they have implemented them all! I was stunned when I opened my little bag to find socks!!! JetBlue, you are awesome, thanks for listening. Thanks for keeping the minty lip balm too!
Wow
by maria sullivan on 2017/09/13 15:31
I live in Florida MiamiBeach I happened to be visiting family ,, I stayed longer because it made no since to hurry home with a horrible hurricane coming,,,you guys helped change my flight did not ask for more money ,, iam truly happy I've fly and only like to fly you guys since day one ,, you are truly a special business,,,while other airlines we're trying to rip off people you actually help us ,, there are no words ,, now you are feeding my people in ft Lauderdale,,, no words can express my thanks to u ❤️❤️❤️❤️❤️👌
Needs some work
by Audrey77 on 2019/11/02 00:49
Hello. I use the app somewhat often but mostly experience slowness of getting to page to page. It is every time I log into the app. Plus on my previous trip I was checking how much Mint would have been for the outbound flight. It let me continue through the whole process but didn’t tell me how much. When I checked again I had no longer had a seat assignment. When I called to speak to a rep, I lost the original seat I had which was closer to the front of the plane and had to go towards the back. 2nd time I had lost my seat assignment. Please check on appropriate updates. Thank you.
Delay due to faulty air conditioning
by Rob 20190416 on 2019/04/23 01:17
My flight from jfk to rsw was delayed 4 hours. The response from JetBlue was sorry for the delay the air conditioning is still not working. Honestly it sounded more like he was lying to us just to keep us quiet. Instead of comping us something like headphones or snacks we were given nothing. Because we arrived 4 hours late I ended up getting in an accident by a drunk driver as well as being injured...great way to start vacation. Once I called JetBlue to see if they would comp us for the delayed flight I was told that they were delayed because of weather in the Dominican Republic. When i asked what the weather in the Dominican Republic had to do with my trip to Florida he responded with there’s nothing I can do. I don’t know if they choose to not care about their customers or the customer service reps are poorly trained/educated. I would really like a call or email from a representative from the corporate side of JetBlue however my expectations are not very high given my previous experience. JetBlue I am waiting for your call/email. Sincerely, Loyal and unhappy customer.
Seat selection?
by Johnw7486 on 2017/09/30 12:41
1) Why can’t i check seat assignments, and change if available? I can do it online. Paying for extra leg room (what used to be ordinary economy space), and my party is stuck in center seats in different rows, i want to keep checking if other seats become available. I should be able to do in the app and not boot my computer. 2) i can print from my phone to my printer. Why am i not given the ability to both print my boarding pass and save to my apple wallet? I have to go to my computer for such a mundane action.
Not great
by SmilingCupid on 2018/06/10 11:49
Of course I like the convenience of checking in, but buying seats was odd. I tried on different occasions to buy seats for the second leg of my trip, but it wouldn’t let me. The system seemed to treat the second leg as if it were not separate from the first flight, I don’t know. Anyway, I had to wait until check in and as I’d expected most of the good options were gone. I’m glad I was able to do it, but why couldn’t I do it before check in? Of course I should have done it when I purchased the tickets, but I was on the fence at the time. I can’t understand why it had to be so difficult.
Great in the Air, Bad on the Ground
by Scott818 on 2019/06/07 23:45
I love flying JetBlue. The fares are reasonable, the planes are comfortable, and the crew is always pleasant. Unfortunately, this app is a nightmare. It simply doesn’t work. On my iPhone 6S, after I login and hit enter, the little wheel just keeps on spinning and it never connects. I’ve updated it, I’ve deleted it and re-loaded it, and it just never works. If you call customer service and try to get anything accomplished, they will tell you that most of their services need to be completed online or in the app. Which doesn’t work. It’s very frustrating. Although I must admit, once you’re in the air, JetBlue is fantastic! Getting there however is a real headache.
Rating Trends
0,3,0,0,0,0,0,0,0,0,0,1,0,0,0,0,0,2,0,0,0,0,0,0,0,0,0,0,0,0,0,2,0,0,0,0,6585,0,0,0,0,0,0,0,1,6,0,3,2,0,1,1,0,0,0,1,0,2,0,1,1,3,0,0,0,0,2,1,0,0,0,2,0,0,0,0,0,0,1,0,0,0,0,1,2,0,0,0,2,0
All Versions
5.0
1,030,295 total
 5
924,167
 4
82,584
 3
13,410
 2
3,240
 1
6,894
Current Version (4.17)
5.0
1,023,710 total
 5
920,154
 4
81,876
 3
13,093
 2
2,868
 1
5,719
Version History
More...
Keyword Volume Hits KEI Rank
trips pro
0.00
2
blow app
0.00
2
trips lite
0.00
2
jet blue airlines
332
1
traveling app
35.82
1
jet airways
367
1
jetblue airways
261
1
jetblue app
60.83
1
jet blue app
363
1
book banat
0.00
book d'oreille
0.17
berat ideal
0.00
boka truck
0.00
jags mobile
0.00