Jetblue app is so user friendly! I love it!

I travel to Long Beach, Logan and JKF for business and pleasure regularly. I prefer JB because of the price point, the amount of flights to these places and the friendliness of all the staff! Keep up the good work!

JET BLUE APP IS ONE OF THE EASIEST AIRLINE APPS TO NEGOTIATE. ITS STRAIGHT FORWARD FROM BOOKING AND TO DOWNLOADING BOARDING PASSES!!! 💙

Horrible app. 80% of the time loading doesn’t work when you try to manage your trip. Also super long loading screen. Very frustrating to use I’m also not able to change my seat? Due to “seat maps not supported for this itinerary “

Great airline

Who love to be able to book multi city flights from app,you have to use web-site to order to do it,please update with that feature,thanks

Very good app excellent service 100%

Jet blue is the best airline I will only fly jet blue thank you for your service

I am so sick and want to change my flight. I will be worse than the nightmare therapy dog. I called jet blue to change my return and the told me to call Amex who I booked the original ticket with. Amex layers there own 39 fee on top of the 150 jet blue fee. Platinum status means very little with Amex travel. I will always book directly with the airline. Dreading the trip and the flight down was so pleasant

I would have thought that a phone call, e-mail or even a text would have been better than the surprise I got in The Club Lounge. I could have accomplished many things during these 3 hours!

Sad thing is that I’m not surprised. Airlines always have the worst apps. The app isn’t letting me sign in. Seems like this is a long running issue that they haven’t bothered fixing yet.

Hey JetBlue, Desktop and app aren’t working to look at flight today :(

JetBlue customer service told me no less than 5 times yesterday that information in the app was not verified, subject to be wrong, and could not be considered as an accurate depiction of my travel plans. I am a mobile first user and tried to book a trip in January, first strike, the app bugged out and I was forced into the phone rep system. I booked my travel like it was the 1980s and received a confirmation that all was well. The app showed what the phone rep had confirmed—I was all set. Flash forward to yesterday when I went to check into said flight, now I had no confirmed seats (although the app said I did as of 6 hours before check in). I called the JetBlue team, they said I didn’t have seats and that the app was “not to be trusted” and “not a viable source of information”. Second strike. (They did this with my even more space and mint seats btw) Then I went to check in with my subpar seats I had spent hours on the phone to get. The app showed me as checked in, allows me to get boarding passes. But wait, when I call to see why my TSA precheck isn’t working (spoiler they effed that up too), they told me I WASNT CHECKED IN. That they had no idea why the app was showing that, and that if I hadn’t called to check on my precheck they didn’t know what would happen. Strike three, you’re out. This app is the worst. There is no feedback loop the reps have to escalate issues, you get stuck in an old school support system, and JetBlue wouldn’t accept screenshots from their own technology as support of customer communications. Don’t use it. It’s often wrong and JetBlue doesn’t care.

I just downloaded the mobile app for convenience. However, I couldn’t sign in although I tried to use my Touch ID and type my password. I am sure I typed it right because when I intentionally typed a wrong password ‘the wrong email or password typed’ message. Please fix this problem ASAP

Easy to navigate clear instructions and chicken was a breeze

This is the 3rd time in a row when tickets were purchased at the same time for a parent and young child and the airline failed to seat the parent and child next to each other. How is it possible that the airline forces us to argue to seat a parent and very ill young child together again and again? Worst airline ever!

Every time, I tried to manage my trip I get a blank page.

Easy to get lost Has weird skip button. Also when booking it does not make clear which leg of flight ur on

I was called and told i would have to change my seat without any good reason. All the years as a loyal customer i feel that loyalty does not matter,

Well put together, efficient. Good balance of promotional information and productive information.

Love the ease of scanning passports and credit cards.

Great app easy to use

I continue to experience delayed and non-responsive actions when using this app. There are too many “oops” we encountered a problem messages

Site for check in online is always a hassle. Pages down, errors, etc. Mobile did work however, hence the 3 stars...

That is what I would like from an app. Easy check in as I am doing it on the road. Thanks

Very good

App is useful. Somewhat clunky. Does not pull detail of flight automatically

Great

Love Jet Blue. Our first choice of travel from Ny to West Palm

Make life so much easy!

Always enjoy the simplicity of searching and making my travel plans! Jet Blue is my only choice when traveling as available

Updated app has tons of bugs, impossible to book a flight with it. Normally love JetBlue and never had issues before, but now many issues.

Excellent airline.

I love JetBlue best airline

I enjoy booking flights with Jet Blue on the phone live with a live person who is always always polite , patient and professional . I look forward to booking travel with Jet Blue .

My daughter and I love flying JetBlue

I love JetBlue! If I was younger, I would get a job at JetBlue!! Keep up the great work!

This app fails on the regular. Jetblue needs a stronger IT department. This app is so slow, fails to load when I want to check in multiple times etc etc

Wondering why the navigation is such that I have to do different things to bypass screens...like pets

This app has never worked yet to complete a booking.

I have a correct username and password so I can login using my computer or even the web browser on my phone but I can’t sign in using the app, it doesn’t say anything just loading and go back to the sign in screen like nothing happened!!!! I updated my phone to the latest iOS and the app is updated to the latest version with no luck. Wasn’t be able to test the app from inside because I M STUCK OUTSIDE!!!

But slow and unreliable for doing anything else like booking tickets. I tried several times, got error messages and wasn’t sure if my ticket got booked or not.

I’ve never had any issues with Jet blue. Absolutely love the even more space and it isn’t pricey. Keep up the awesome work

Ever since the new web site has been updated its horribly slow, unresponsive and the app is even worse. How in the 21st century can you not get it right. Its so frustrating as a customer. Sit with me and you can see the frustration and maybe figure out the problems. My points displayed on the app have been wrong since I think October. Nothing takes that long to fix!

Es muy buena por eso la califique excelente. Solo que la pondría en español también y otros idiomas

I just downloaded this app today and haven’t been able to get past the sign in screen. I tried going through the google browser with the exact same sign in method (touch id) and it’s working just fine. People down load apps for convenience, things available at your finger tips to make check in, boarding passes and all things travel move along smoother. Which would make this app perfect, if only it worked. I see there were just bug fixes performed with a new update yesterday so maybe I’ll delete and download at a later date. Not a good look though also because this was my first experiencing Jet Blue at all per my fiancé’s flying experience with them. He spoke so highly and although my only complaint thus far is the performance of the Jet Blue app...We’re off to a rocky start!!

Easy to use app

Flights are friendly with JetBlue!

Yep

The jetblue app is by far the best. So easy to book a trip and also to save the ticket to your phone and everything. Once at the airport you can go straight to your gate with your digital ticket. Jetblue really got it right ! Thank you !

Initial page shows my upcoming flights. Pages load quickly.

Always a smooth process. Reasonable prices. Like the free wi fi !

Best airline and customer service ever! If I’m traveling and “the Blue “flies there I’m on board! Thanks JetBlue!

You all keep up the great work!!

Poor app performance

Tried multiple times to sign up using the app but received a message that I should check my network connection and try again. Finally went online to the website to sign up and then went back to the app to use my new log in. Unnecessary hassle. Also the app doesn’t allow you to store a boarding pass in your app wallet until checked in.

Could not get on easily. Error on their end not correctable when calling 800 number

So little time to do everything. I checked in on my phone. Less stress is the best! Go JB!

Hangs at the end of check in.

My trips even with though it’s back and forth from SF to LA, are short but sweet! Customer service is always excellent. Prices are competitive. The interior of the aircraft is always clean and comfortable! Thank you Jet Blue!

Everything is always so easy to deal with...I recently traveled no frills airline and for the extra bucks so much worth it to deal with Jet Blue...

I took flight to California it was terrible. Flight get delayed every time and WiFi don’t work. While returning it is more worst, flight got cancelled. I lost money for booking hotel and to rent car.

Sitting at gate, again, info shows leaving in 5 minutes. Plane isn’t here yet! So bad. Why bother?

I love the flights , agents are always so kind and helpful.

Easy to follow on-screen checkin. Clear & Concise.

Good app but why am I having to input my credit card info. I can buy pizzas with ApplePay, why not flights? The app needs better options for payment.

App works great

Very user friendly and convenient app

We used to believe you when you said you cared about us and didn’t feel it was right to charge for a bag I’m using up my points and going southwest from now on. You get 2 free bags!!

Too many errors and “oops”

I am very capable of using city identifiers for city selection.

You canceled our flight with barley an 24hour notice, said you would contact with solutions. We heard nothing back and our vacation was ruined. If it weren’t for locations and tv’s we would fly elsewhere.

Best airline! Best snacks! Best service! First class service! Comfortable seats. Thanks for being classy!

Garbage app.

Just downloaded app for first time and proceeded to sign up with information put in as required, only to be given an error over and over again. The error is saying there is a problem processing my information and to check my connection. There is nothing wrong with my connection. Bad first impression of this app. Disappointed.

“There was an issue processing your request. Please check your connection and try again.” Well JetBlue I’ve been trying for two weeks. I’ve sat on hold (after a call back from a rep) for a half hour with no progress. Rep who sounded half dead told me to call my phone provider ( my phone is perfectly fine, so are all my other apps). Yes, I deleted and re-installed the app, at least a half dozen times. So for an app that makes me enter all my information and still doesn’t work, gotta give it ONE star, I’d give ZERO stars if that were an option. WASTE OF TIME.

Very good experience ty

It takes me legitimately hours to use this app to check in.

JetBlue the best

Exellsnt

Terrible. Can’t check in multiple people at once. Requires you to memorize seat numbers if you want to coordinate more than one person.

After using this app I feel like I do after a smooth landing...awesome!

The only way to fly

The credit ca d scan does not function at all. Tried on iPhone 8 with several different card.

Excellent

Due to traffic variables in NYC, one has to factor in considerable extra time. When it’s smooth sailing to the airport, that leaves at least an hour prior to boarding. We need a proper lounge at JFK Terminal 5 with accessibility and space, unlike the cramped two-tier after-thought that recently closed.

This app is the shhh. It’s easy to use and efficient. Loving it so far

I’m obsessed with the Long Beach airport’s ease of convenience and LOVE the quality and customer service of JetBlue! My rating for the app is that I WISH I could book travel and filter by MINT only so it would be easier to plan a Mint dream vacation from Long Beach (or whatever airports you have MINT)...I love that JB created Mint and I really want to focus on how to get it into my life. Your app is the best way for me to plan it. Hopefully you can add that feature. Ty!!!!

As a business traveler info a lot of one day trips. Often the app will not let me check into my second flight. I also have trouble getting the boarding pass for that second flight. If I wait several hours after the first flight it works. I like to get everything taken care of at home when I know I have good web access.

Please update this app. It’s very annoying to look at the black space. Update your app guys. You’re a big company

Quick and easy

No matter if in cellular or wi-if it times out when I tried to check bag!

I have one of the newer cards that has all the info on the back. The scanner could not recognize the card

Can you PLEASE fix the current issues?? Like: no purchase button after inputting credit card info, not filling in saved TrueBlue Member info, drop drown list of credit cards sometimes doesn’t have the JetBlue Worldwide Elite, etc.............

One of the best American airline, staff is very courteous and pleasant and treat travelers with respect. It’s always the little things which leave a great impression like the snacks and drink etc I love flying on JetBlue , I wish you had more flights to PBI from EWR Keep it up Happy and s prosperous new year JetBlue Rocks

Me encanta; salidas a tiempo, avión limpio; personal amable, precios razonables. Lo recomiendo.

Good service

I booked our flights nice & early to ensure we could sit together for our needs. My aunt is 85, I have had 2 major surgeries & need easy access to rest room. I used the chat feature to try & get seats assigned. They said no you HAVE to do it at airport. (Our original flight was cancelled) Now I am at the back of the plane at the window: My aunt is unassigned & my sister is in a middle seat mid plane. So you just told me no seats could be assigned & now I’m checking I’m No in online & see this. Not impressed JetBlue!

Due to flight cancellations which began on Friday, 1/18, I was just able to get a flight this afternoon out of Orlando. During these past few days of trying to change flights due to cancellations, I have spoken to a number of Reservation Agents on the phone - namely, Jennifer, Vicki, Jamie, Jamie, Carla. Trying times for them and me, but they were OUTSTANDING, HELPFUL, AND PROFESSIONAL. You should be aware of this. Thank you. Joseph Harney TrueBlue #2112841641

Jetblue app is so user friendly! I love it!

I travel to Long Beach, Logan and JKF for business and pleasure regularly. I prefer JB because of the price point, the amount of flights to these places and the friendliness of all the staff! Keep up the good work!

JET BLUE APP IS ONE OF THE EASIEST AIRLINE APPS TO NEGOTIATE. ITS STRAIGHT FORWARD FROM BOOKING AND TO DOWNLOADING BOARDING PASSES!!! 💙

Horrible app. 80% of the time loading doesn’t work when you try to manage your trip. Also super long loading screen. Very frustrating to use I’m also not able to change my seat? Due to “seat maps not supported for this itinerary “

Great airline

Who love to be able to book multi city flights from app,you have to use web-site to order to do it,please update with that feature,thanks

Very good app excellent service 100%

Jet blue is the best airline I will only fly jet blue thank you for your service

I am so sick and want to change my flight. I will be worse than the nightmare therapy dog. I called jet blue to change my return and the told me to call Amex who I booked the original ticket with. Amex layers there own 39 fee on top of the 150 jet blue fee. Platinum status means very little with Amex travel. I will always book directly with the airline. Dreading the trip and the flight down was so pleasant

I would have thought that a phone call, e-mail or even a text would have been better than the surprise I got in The Club Lounge. I could have accomplished many things during these 3 hours!

Sad thing is that I’m not surprised. Airlines always have the worst apps. The app isn’t letting me sign in. Seems like this is a long running issue that they haven’t bothered fixing yet.

Hey JetBlue, Desktop and app aren’t working to look at flight today :(

JetBlue customer service told me no less than 5 times yesterday that information in the app was not verified, subject to be wrong, and could not be considered as an accurate depiction of my travel plans. I am a mobile first user and tried to book a trip in January, first strike, the app bugged out and I was forced into the phone rep system. I booked my travel like it was the 1980s and received a confirmation that all was well. The app showed what the phone rep had confirmed—I was all set. Flash forward to yesterday when I went to check into said flight, now I had no confirmed seats (although the app said I did as of 6 hours before check in). I called the JetBlue team, they said I didn’t have seats and that the app was “not to be trusted” and “not a viable source of information”. Second strike. (They did this with my even more space and mint seats btw) Then I went to check in with my subpar seats I had spent hours on the phone to get. The app showed me as checked in, allows me to get boarding passes. But wait, when I call to see why my TSA precheck isn’t working (spoiler they effed that up too), they told me I WASNT CHECKED IN. That they had no idea why the app was showing that, and that if I hadn’t called to check on my precheck they didn’t know what would happen. Strike three, you’re out. This app is the worst. There is no feedback loop the reps have to escalate issues, you get stuck in an old school support system, and JetBlue wouldn’t accept screenshots from their own technology as support of customer communications. Don’t use it. It’s often wrong and JetBlue doesn’t care.

I just downloaded the mobile app for convenience. However, I couldn’t sign in although I tried to use my Touch ID and type my password. I am sure I typed it right because when I intentionally typed a wrong password ‘the wrong email or password typed’ message. Please fix this problem ASAP

Easy to navigate clear instructions and chicken was a breeze

This is the 3rd time in a row when tickets were purchased at the same time for a parent and young child and the airline failed to seat the parent and child next to each other. How is it possible that the airline forces us to argue to seat a parent and very ill young child together again and again? Worst airline ever!

Every time, I tried to manage my trip I get a blank page.

Easy to get lost Has weird skip button. Also when booking it does not make clear which leg of flight ur on

I was called and told i would have to change my seat without any good reason. All the years as a loyal customer i feel that loyalty does not matter,

Well put together, efficient. Good balance of promotional information and productive information.

Love the ease of scanning passports and credit cards.

Great app easy to use

I continue to experience delayed and non-responsive actions when using this app. There are too many “oops” we encountered a problem messages

Site for check in online is always a hassle. Pages down, errors, etc. Mobile did work however, hence the 3 stars...

That is what I would like from an app. Easy check in as I am doing it on the road. Thanks

Very good

App is useful. Somewhat clunky. Does not pull detail of flight automatically

Great

Love Jet Blue. Our first choice of travel from Ny to West Palm

Make life so much easy!

Always enjoy the simplicity of searching and making my travel plans! Jet Blue is my only choice when traveling as available

Updated app has tons of bugs, impossible to book a flight with it. Normally love JetBlue and never had issues before, but now many issues.

Excellent airline.

I love JetBlue best airline

I enjoy booking flights with Jet Blue on the phone live with a live person who is always always polite , patient and professional . I look forward to booking travel with Jet Blue .

My daughter and I love flying JetBlue

I love JetBlue! If I was younger, I would get a job at JetBlue!! Keep up the great work!

This app fails on the regular. Jetblue needs a stronger IT department. This app is so slow, fails to load when I want to check in multiple times etc etc

Wondering why the navigation is such that I have to do different things to bypass screens...like pets

This app has never worked yet to complete a booking.

I have a correct username and password so I can login using my computer or even the web browser on my phone but I can’t sign in using the app, it doesn’t say anything just loading and go back to the sign in screen like nothing happened!!!! I updated my phone to the latest iOS and the app is updated to the latest version with no luck. Wasn’t be able to test the app from inside because I M STUCK OUTSIDE!!!

But slow and unreliable for doing anything else like booking tickets. I tried several times, got error messages and wasn’t sure if my ticket got booked or not.

I’ve never had any issues with Jet blue. Absolutely love the even more space and it isn’t pricey. Keep up the awesome work

Ever since the new web site has been updated its horribly slow, unresponsive and the app is even worse. How in the 21st century can you not get it right. Its so frustrating as a customer. Sit with me and you can see the frustration and maybe figure out the problems. My points displayed on the app have been wrong since I think October. Nothing takes that long to fix!

Es muy buena por eso la califique excelente. Solo que la pondría en español también y otros idiomas

I just downloaded this app today and haven’t been able to get past the sign in screen. I tried going through the google browser with the exact same sign in method (touch id) and it’s working just fine. People down load apps for convenience, things available at your finger tips to make check in, boarding passes and all things travel move along smoother. Which would make this app perfect, if only it worked. I see there were just bug fixes performed with a new update yesterday so maybe I’ll delete and download at a later date. Not a good look though also because this was my first experiencing Jet Blue at all per my fiancé’s flying experience with them. He spoke so highly and although my only complaint thus far is the performance of the Jet Blue app...We’re off to a rocky start!!

Easy to use app

Flights are friendly with JetBlue!

Yep

The jetblue app is by far the best. So easy to book a trip and also to save the ticket to your phone and everything. Once at the airport you can go straight to your gate with your digital ticket. Jetblue really got it right ! Thank you !

Initial page shows my upcoming flights. Pages load quickly.

Always a smooth process. Reasonable prices. Like the free wi fi !

Best airline and customer service ever! If I’m traveling and “the Blue “flies there I’m on board! Thanks JetBlue!

You all keep up the great work!!

Poor app performance

Tried multiple times to sign up using the app but received a message that I should check my network connection and try again. Finally went online to the website to sign up and then went back to the app to use my new log in. Unnecessary hassle. Also the app doesn’t allow you to store a boarding pass in your app wallet until checked in.

Could not get on easily. Error on their end not correctable when calling 800 number

So little time to do everything. I checked in on my phone. Less stress is the best! Go JB!

Hangs at the end of check in.

My trips even with though it’s back and forth from SF to LA, are short but sweet! Customer service is always excellent. Prices are competitive. The interior of the aircraft is always clean and comfortable! Thank you Jet Blue!

Everything is always so easy to deal with...I recently traveled no frills airline and for the extra bucks so much worth it to deal with Jet Blue...

I took flight to California it was terrible. Flight get delayed every time and WiFi don’t work. While returning it is more worst, flight got cancelled. I lost money for booking hotel and to rent car.

Sitting at gate, again, info shows leaving in 5 minutes. Plane isn’t here yet! So bad. Why bother?

I love the flights , agents are always so kind and helpful.

Easy to follow on-screen checkin. Clear & Concise.

Good app but why am I having to input my credit card info. I can buy pizzas with ApplePay, why not flights? The app needs better options for payment.

App works great

Very user friendly and convenient app

We used to believe you when you said you cared about us and didn’t feel it was right to charge for a bag I’m using up my points and going southwest from now on. You get 2 free bags!!

Too many errors and “oops”

I am very capable of using city identifiers for city selection.

You canceled our flight with barley an 24hour notice, said you would contact with solutions. We heard nothing back and our vacation was ruined. If it weren’t for locations and tv’s we would fly elsewhere.

Best airline! Best snacks! Best service! First class service! Comfortable seats. Thanks for being classy!

Garbage app.

Just downloaded app for first time and proceeded to sign up with information put in as required, only to be given an error over and over again. The error is saying there is a problem processing my information and to check my connection. There is nothing wrong with my connection. Bad first impression of this app. Disappointed.

“There was an issue processing your request. Please check your connection and try again.” Well JetBlue I’ve been trying for two weeks. I’ve sat on hold (after a call back from a rep) for a half hour with no progress. Rep who sounded half dead told me to call my phone provider ( my phone is perfectly fine, so are all my other apps). Yes, I deleted and re-installed the app, at least a half dozen times. So for an app that makes me enter all my information and still doesn’t work, gotta give it ONE star, I’d give ZERO stars if that were an option. WASTE OF TIME.

Very good experience ty

It takes me legitimately hours to use this app to check in.

JetBlue the best

Exellsnt

Terrible. Can’t check in multiple people at once. Requires you to memorize seat numbers if you want to coordinate more than one person.

After using this app I feel like I do after a smooth landing...awesome!

The only way to fly

The credit ca d scan does not function at all. Tried on iPhone 8 with several different card.

Excellent

Due to traffic variables in NYC, one has to factor in considerable extra time. When it’s smooth sailing to the airport, that leaves at least an hour prior to boarding. We need a proper lounge at JFK Terminal 5 with accessibility and space, unlike the cramped two-tier after-thought that recently closed.

This app is the shhh. It’s easy to use and efficient. Loving it so far

I’m obsessed with the Long Beach airport’s ease of convenience and LOVE the quality and customer service of JetBlue! My rating for the app is that I WISH I could book travel and filter by MINT only so it would be easier to plan a Mint dream vacation from Long Beach (or whatever airports you have MINT)...I love that JB created Mint and I really want to focus on how to get it into my life. Your app is the best way for me to plan it. Hopefully you can add that feature. Ty!!!!

As a business traveler info a lot of one day trips. Often the app will not let me check into my second flight. I also have trouble getting the boarding pass for that second flight. If I wait several hours after the first flight it works. I like to get everything taken care of at home when I know I have good web access.

Please update this app. It’s very annoying to look at the black space. Update your app guys. You’re a big company

Quick and easy

No matter if in cellular or wi-if it times out when I tried to check bag!

I have one of the newer cards that has all the info on the back. The scanner could not recognize the card

Can you PLEASE fix the current issues?? Like: no purchase button after inputting credit card info, not filling in saved TrueBlue Member info, drop drown list of credit cards sometimes doesn’t have the JetBlue Worldwide Elite, etc.............

One of the best American airline, staff is very courteous and pleasant and treat travelers with respect. It’s always the little things which leave a great impression like the snacks and drink etc I love flying on JetBlue , I wish you had more flights to PBI from EWR Keep it up Happy and s prosperous new year JetBlue Rocks

Me encanta; salidas a tiempo, avión limpio; personal amable, precios razonables. Lo recomiendo.

Good service

I booked our flights nice & early to ensure we could sit together for our needs. My aunt is 85, I have had 2 major surgeries & need easy access to rest room. I used the chat feature to try & get seats assigned. They said no you HAVE to do it at airport. (Our original flight was cancelled) Now I am at the back of the plane at the window: My aunt is unassigned & my sister is in a middle seat mid plane. So you just told me no seats could be assigned & now I’m checking I’m No in online & see this. Not impressed JetBlue!

Due to flight cancellations which began on Friday, 1/18, I was just able to get a flight this afternoon out of Orlando. During these past few days of trying to change flights due to cancellations, I have spoken to a number of Reservation Agents on the phone - namely, Jennifer, Vicki, Jamie, Jamie, Carla. Trying times for them and me, but they were OUTSTANDING, HELPFUL, AND PROFESSIONAL. You should be aware of this. Thank you. Joseph Harney TrueBlue #2112841641