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App name
JetBlue - Book & manage trips
Description
Take JetBlue everywhere you go! Download our award-winning app to book, manage and check in for your trips, access boarding passes and more. Day of travel – Your day of travel is a breeze with key information right on the home screen. Manage trips – Update your seat selection, add extras or make changes to your itinerary with just a few taps. Boarding pass – Check in and get to your gate quickly without the hassle of printing a boarding pass – one less thing to carry on! My trips – Add your upcoming and past itineraries to access everything you need to know. Book flights – Search and book your next trip with ease. Chat with us – Connect with a JetBlue crewmember quickly through live chat and get your questions answered. Airport pickup – Rent a car with Avis/Budget or schedule a shuttle. Inflight experience – View all our snacks, drinks and entertainment options. City guides – Learn about hot spots by tapping on city names in My trips. My TrueBlue – Enroll or sign in to TrueBlue to keep track of your TrueBlue points, view your Travel Bank balance (if you have one), request points for past trips and enjoy a more personalized experience. & More – Access our flight tracker, travel tools, airport maps and other content.
EasyTo use
by Daniellenovember on 2020/11/22 19:44
Can't go wrong easy to use fast and efficient
Somewhat Confusing.
by Joy N. on 2020/11/22 18:17
The JetBlue app is okay but I am elderly and it was confusing! The United app was a lot easier to navigate!
Thank you Jetblue 🙏🏻
by la_bebas on 2020/11/19 15:47
We love it
JetBlue
by yeli1725 on 2020/11/17 03:34
Best airline ever
App is pretty good
by Mashanah on 2020/11/16 03:00
Jet blue app is pretty good but I have trouble on the JetBlue website itself quite often. It needs to be looked at by their IT personnel.
Much Improved’
by Shanmargal on 2020/11/15 12:26
Great upgrades to the app... now see travel bank and points balance on the home page... much easier to change/cancel trip as well... nice work!
Bad 403 error once cancel ticker
by santiya15 on 2020/11/13 00:54
I cancel second time my flight , and app is frozen and then i get error like 403 https bad request. And transaction still succeeded. Fox your services
Could be much better
by Agustin83229 on 2020/11/12 17:39
Needs to be quicker when loading flights etc
Crazy for create password !
by HENRYHLENY29 on 2020/11/11 17:33
Crazy system for creating password. Very horrible
amazing app
by Mz mealy fab on 2020/11/10 14:25
everything is at your convenience love this app!!
Spirit or JetBlue
by Cecily Tanese on 2020/11/10 10:28
Most recent JetBlue exp, I purchase a one way ticket to DR for me and my sis and upon boarding the connecting flight was told to get in line to speak to gate agent, once it reached our turn Was told we couldn’t board because we needed a return flight and was told we didn’t have time to purchase one because they were getting ready to shut the door. As I frantically tried to purchase a ticket on the handy JetBlue app they began counting down 1 min, 30 seconds, 15 seconds Then sorry too late. You will have to come back tomorrow there are no more flights going out today and because you bought a basic ticket we can’t try any other connecting flights. I was appalled, instead of having us wait in line to speak to gate agent she could have just told us so we could have had ticket purchased by the time we got to the front of line. We could have been told in Cleve when we arrived at airport to board the first flight. And the 3 min it would have set the flight back for me to complete the purchase could have been made up in the air, instead we had to get a hotel in FLL and missed our appt for that afternoon. Felt like something I would have experienced with Spirit and I quit riding Spirit because of the horror stories.
Service
by Ceo Blackdream on 2020/11/10 09:30
I love JetBlue
Todo excelente!
by maxgonxez on 2020/11/09 16:41
Muy completa app
JetBlue App
by slimliz7 on 2020/11/09 13:58
The JetBlue app is very easy to use too.
Jet Blue
by Drewgotts on 2020/11/08 17:04
Always fly JB, always very professional & attentive people at JB. Never a bad experience even with the COVID! The only way to fly! Thanks for making travel a pleasure!
Good app! Great Airline
by JerryMaday on 2020/11/08 01:17
Excellent service great functionality
Trash
by BronxJumpMan23 on 2020/11/07 12:53
App Is garage, won’t let me check in tells me to see agent at desk to find my flight was canceled app don’t tell me it was still showing my flight is active and no messages. Lost almost 100$ on airport parking lot and 300$ on Car rental at my destination. It’s a rap for jetblue never ever using or flying with them again.
Amazing
by Jackiceci on 2020/11/05 14:27
Easy and fast!!!
Travel Bank Added - So Smart
by frmasist on 2020/11/05 13:00
Great app includes amount in your travel bank. These days with cancelling flights so helpful. Great app! It lists flights, can book, has your rewards miles, can check in, request miles from flights taken that are not listed to be added for mileage, can review how you obtained your miles, can call for assistance phone number in app. Basically it has everything you need to survive when traveling with Jet Blue. Check it out!
Always straight forward and easy
by Patrick Sussman on 2020/11/03 15:11
JetBlue app emulates JetBlue in general. Straight forward, easy to deal with, good value.
JetBlue App
by SplashRiv on 2020/11/02 15:58
Very easy to use even for me a non-techie! Thanks jetBlue
Awesome airline awesome crew awesome app
by awsomness36 on 2020/11/01 19:08
The best airline
Keep messing with us
by sadder trip on 2020/11/01 18:48
Changed flight time so we lost a day then changed our seats we booked months ago from good to bad
Josue cueto
by josuec777 on 2020/11/01 17:04
Great love it
My fav airline
by Jvoccio on 2020/10/30 16:19
I have flown using several different airlines but I will always come back to JetBlue. They have more space per seat, free Wi-Fi, great snacks and always a pleasant flight.
Gracias
by desepcio ada on 2020/10/29 12:01
El mejor vuelo que e tenido Gracias
Convenient
by Wu Wei Tao on 2020/10/28 14:16
The app puts everything at my fingertips. I love the continence of having everything I need in a simple easy to use place, since it’s on my phone I know I won’t lose it.
Nice app
by dissapon on 2020/10/26 20:57
Easy to use
Flight from Boston to Dallas
by slynnm8 on 2020/10/26 17:44
It’s much to stuffy in here and on top having to wear the mask 100% of time while it’s stuffy is extremely uncomfortable! My anxiety is getting the best of me. 😢
Thank you
by Al &K on 2020/10/25 22:22
I can’t say enough about all of the staff that assisted me in getting on/off the plane. I recently suffered 3 fractures to my pelvis and they were so helpful in moving me with great care and concern. Jet Blue has always been our choice of airlines, and today said it all about customer service! Thank you so much, Fred & Karen Landry
PLEASE FIX THIS APP!!!
by Mrstallica on 2020/10/25 05:53
Can’t change seats pay for upgrades, etc. It’s been over two weeks
Excellent
by DLIGHTED1 on 2020/10/24 21:00
Excellent!!!
JetBlue app
by Bmfoli on 2020/10/24 18:47
The app is convenient and easy to use.
Outstanding service from jet blue
by reggie jacotin on 2020/10/24 03:06
Outstanding service
1
by J3ssisbaeandloveschesse on 2020/10/22 21:56
I have used it once it worked for my boarding pass.
JetBlue love!!!
by Melli989KTM on 2020/10/22 20:33
I just love JetBlue, their flights, their crew, their app, everything is amazing!!!!!
False Prices
by Topher Cronin on 2020/10/21 02:52
When exploring their fare finder, the flight calendar shows a very appealing price. As soon as you choose your date range and click next to the options, the fares are usually double or more the price. I love Jet Blue, but their inaccurate pricing on the app and website are frustrating to say the least. I end up checking Google Flights because they somehow have more accurate flight pricing for Jet Blue than Jet Blue’s own app.
Airline is good, App & Online system is horrible
by 46Fire on 2020/10/20 14:21
I always buy More Room Seats. Flights are fine, crew is very good. The making of reservations online needs vast improvement. The response time to reset a password is SLOW. The confirmation code needs to stay away from using “O” as it can be mistaken for Zero. I find the flight cancellation insurance they offer cost more than going direct to insurance companies that offer the service directly off their web page Why doesn’t my round trip details show up on the App in the same format? It shows detailed information under the Confirmation code listing all “Travelers” by individual in blue outline but the return details are compressed in the “Your Flights” section in small black ink? It would be interesting to see JetBlue respond to comments in the App Review section Sending an email to JetBlue gets you a auto bot response they will get back to you in 5-7 days. Their phone line can keep you on hold for hours. With this Covid deal , they could hire tons more phone/internet service agents that can do work from home.
Used to be much more functional
by Jdrxny on 2020/10/18 05:26
I have about 20 trips coming up and on the my trips I can only see 5 random flights. I get many “oops” messages. Why did they ruin a good app?
Transporte y viaje
by Irma Torres on 2020/10/17 20:22
Avión limpio, personal atento, cordial, respetuoso y amable. Buen trato y servicio. Fue un viaje placentero y a tiempo.
Good app
by eddymartin3333 on 2020/10/16 15:55
Easy to use
Really bad to book
by macupapa on 2020/10/16 01:14
I’m never lucky. I always have to contact customer service. Also customer service is a little over an hour
Great App
by shade'sfs on 2020/10/14 20:43
Very fast up to date ! Just the best
JetBlue is the best
by GreggIsaacs on 2020/10/14 13:14
Have been flying JetBlue since 2016 I love the staff, planes, and accessibility.
Lo mejor en vuelo
by jramos_ll on 2020/10/13 04:32
Tremendo servicio
Can’t print ticket anymore
by BOS>RSW on 2020/10/12 22:47
Great app but there’s no longer an option to print your ticket at home. It was so much easier for my elderly parent when I could print it before theflight. Please reconsider bringing back this option. Thank you!
Not just a great app but a great airline!
by karinalopezig on 2020/10/10 04:33
First time flying with JetBlue and it will now 100% be my first go-to airline. Y’all rock, keep it up!
Great service
by 356paul on 2020/10/09 23:04
Love the planes
Felt safe onboard flight
by Japol1995 on 2020/10/07 23:43
Th
Great airline
by Ripgeewee on 2020/10/07 22:14
Love jet blue
Can’t see boarding pass
by jhrivas21 on 2020/10/07 04:43
App is pretty easy to navigate but the one MAJOR issue is when you go to get boarding pass you get an error message. So now I have to go to the website to get my boarding pass, so now I’m saying what’s the point of having the app if I still have to go to the website. Hope this gets fixed.
Clientes mosaic
by jaimensuro on 2020/10/06 21:40
Solamente le falta poner en la app que los clientes mosaicos puedan cambiar su asiento para even more space! Gracias
Can’t add future trip
by Acruz215197 on 2020/10/05 14:16
Have tried to add my future trip with the confirmation number and my last name to no avail. I have even tried my full name, last name then first name and nothing. Can this app get any worse?
Slow and error ridden
by aczop on 2020/10/05 00:26
The app as well as their website is horrible. Slow and error ridden. It takes me at least 5 tries to ever book a trip. They need better IT.
App is awful can’t sign in can’t reach app support
by The real corvette mike on 2020/10/04 13:42
The worst app I’ve ever had! Can’t sign in Can’t reach tech support. I’m a mosaic member on jet blue and this app is unacceptable!!!!
Queja
by jjjjjjggggpppp on 2020/10/03 22:19
No me está funcionando el app no me deja entrar con mi correo y si trato de cambiar mi clave da error
App keeps crashing
by Salai Kyan on 2020/10/03 19:25
Unable to open the app as it keeps crashing in my iPhone 11 (v14.0)
Appreciation
by book JB on 2020/10/03 13:46
Thank you JETBLUE for everything you do.
Viajamos comodo
by sr mendez on 2020/10/03 11:46
Si
Not working at all
by PDJ SanJo on 2020/10/02 18:43
Fails to open on my iPhone or Apple watch
Great app
by Gladtidings4all on 2020/10/02 13:58
I love using the app and flying via jet Blue. Great leg room better than United. Flight prices better too
The best App to travel
by Kenleen on 2020/09/29 09:50
I love using Jetblue because the seats are comfortable and they are always on time. The JetBlue app makes it easier and faster to get on board.
Privacy Risk
by RosettaStoner17 on 2020/09/29 04:59
The app pastes clipboard data on launch.
Best Airline
by Ramos6365 on 2020/09/28 22:47
You get free WiFi on board! U can post on social media, make WiFi calls and video chat, FaceTime with loved ones while thousands miles in the sky! Free water and snacks! Free Movies! Free on board OnDemand! Free Carry On Bag! Roomy Sears! LOVE THIS AIRLINE!
I love it
by Raymond Agaba on 2020/09/27 00:46
Nice and easy
A User Friendly Process
by ANC / BGI on 2020/09/26 06:01
This app is very user friendly, No guess work, easy to figure out and needs No upgrading. Love it....
Easy to use
by samebanks on 2020/09/25 16:20
Great app easy to use and they work constantly on bugs. Love it
Jetblue
by RaniaJ on 2020/09/25 15:14
We love flying JetBlue! Thanks to easy use app it has everything you’ll need for your trip!
La tripulación ofrece un
by El kura on 2020/09/24 17:48
Excelente servicio
New with this app
by Robertue1 on 2020/09/23 19:04
But so far so good! It definitely makes the check in process super easy and smooth. Let’s see in the future how functional it is when it’s time to fly.
Pandemic
by nicocj815 on 2020/09/23 17:13
Very careful with CDC rules. Friendly stewards.
Great experience!!!
by Moreyy08 on 2020/09/20 20:41
This was my first experience with Jet Blue & I am pleased with the treatment received while aboard. The flight attendants were very attentive, professional & friendly. The Pilot did a great job in assuring a smooth ride & Landing! The seats we’re comfortable, I did did appreciate them blocking off any middle seats to avoid any physical contact with other passengers, I appreciate the entertainment provided along with a snack (bottled water, cookies & crackers). Overall I would recommend Jet Blue especially to any new time travelers & anyone who suffers from anxiety!
The app is glitchy and not thought through at all ...
by Serrggei on 2020/09/18 15:22
Need to keep signing in on my phone(!) few times during the same session; let alone after opening the app again. TB points activity is in “profile” - nice design move (sarc!) The app doesn’t show the updates. The highly visible TSAPre✅ on the in-app boarding pass, becomes a tiny piece on the boarding pass added to Apple Wallet. I wouldn’t use this app at all maybe if you don’t mind printing the boarding pass in advance. Not until it works at least as well as Delta’s or similar.
Love the seat change for free feature.
by C4Youngin on 2020/09/18 14:34
..
Jenner mondragon and Beatriz c rivera de Velez
by jennermon on 2020/09/18 14:31
I do have a reservation and is not showing Kuauay why is that?
Fantastic app!!
by SaraBbog on 2020/09/18 01:14
Very user friendly!
Awesome
by AhodZuriel on 2020/09/18 00:22
The best airline ever!!
JetBlue is the best airline !!!
by big legggs😘 on 2020/09/16 19:11
No
Booking on line
by Roxy Brehm on 2020/09/16 00:23
Repeated attempts unsuccessful. In desperation, called #800. Waited over 25 minutes! Finally able to book but was informed that there is a $25 fee for each. JET BLUE gets 5 stars for accommodating this customer and booked our flight minus the fees!! Thank you🙂
Direct flights
by bella Mia' on 2020/09/15 18:42
Great service and I love the Long Beach direct to Boston red eye. Will you bring that back? We OC people love it and don’t want to lose it.
Great service and applications
by LilianLoc on 2020/09/15 12:37
Love it!
User Friendly
by Jrzydva on 2020/09/14 16:15
Easy user friendly! Font is perfect for anyone o Very user friendly! Font is perfect for anyone o
JetBlue app
by peghatch on 2020/09/14 13:46
I can’t sign in. Rebooted phone but still can’t sign in.
Love you Jetblue
by Yourfaceiskaka on 2020/09/13 17:45
Jetblue has always been a favorite in my family, I'm currently on my way to see my mom, my Ema has passed away this week and has always supported and trusted Jetblue. They've always been so kind to her, and she refused to use and endorse any other airline. I'm currently flying through Jetblue to see my mom and to help her through these tough times without her wife. Rip Ema - and Cheers Jetblue 💙
Love jet blue
by lets go jet blue on 2020/09/13 16:25
Love jet blue flew so many years with them And fly but they never give me Any specials to or mosaic.
Convenient, easy to use
by 71suspiro on 2020/09/11 16:36
Glad to have all the changes & updates of the flights. Checking in is a breeze. So much more to share & you will enjoy it. Thank you JetBlue.
Good but large text
by Newbie213 on 2020/09/10 17:51
Why doesn’t this text show when I type? Large text in app overlaps
Love it!
by ScanzyBaby on 2020/09/09 23:18
Love it! Great user friendly!
Review of Jet Blue App
by kernitoo on 2020/09/09 19:32
I am not very good with technology, however I find jet blue app easy to work with enhancing my independence.
App Crashes as soon as I tap launch icon.
by sykste on 2020/09/09 14:17
I’ve like the app in the past, but when an app crashes on launch, it’s tough to like. Please check your crash logs and resolve ASAP. I have a flight coming up and I need to use the app.
The Best Airline ever.
by Dee Lance on 2020/09/09 06:10
Jetbue Airline is the most wonderful Airline in the world. The crew members treat their customers with respect. The crew members work with a per posed to get the planes out on time. That is one of the main reason I love to travel on Jetblue Airways...
The best one!
by ComoDebotah on 2020/09/07 15:49
Great in everything!
Love this App
by masetu809 on 2020/09/06 05:52
Easy to handle, can do everything from flight tracking to changes.
I love ❤️ it!
by La bori 99999 on 2020/09/05 21:59
It’s friendly! And you can do it all the things that you do in the computer... súper accesible! 👏🏽✅❤️✈️
Oh well!
by kelgibson8 on 2020/09/05 18:22
I can get all my information but just like the last review I received the same information. Bummer an error cannot get your boarding pass!
Love it
by JDeezy145 on 2020/09/05 18:05
Easy to use and navigate.
Connections
by connector customer on 2020/09/04 06:00
Connecting flight possibilities should be shown on this site. Such as Las Vegas to Burlington, Vt. Even if it’s the next day.
Love to fly on this airline
by romeonina on 2020/09/03 21:20
THE BEST AIRLINES TO FLY
Excelente!!!
by yojani torres on 2020/09/03 20:09
Fácil de manejar la aplicación
Can’t get boarding pass
by Angry crash bird on 2019/04/03 15:40
This latest update is broken. I can see my trips and check in, but can’t get an electronic boarding pass. I get the message “Bummer. There was an error creating your mobile boarding pass. Please try again later.” I have flown 3 JetBlue flights in the past 2 weeks since the app update and I get this error every time, no matter how many times or how much “later” I try. I have deleted and reinstalled the app several times, logged out and back in again, and even updated the iOS to 12.2 (and deleted/reinstalled and logged out/in the app again after). THIS NEEDS TO BE FIXED! There are a lot of other features JetBlue really should add to be competitive with other airlines that other reviewers have noted, and I agree. But at the very least you need to have reliable access to mobile boarding pass, this is an expectation of any traveler today to bypass checkin or kiosks.
Spirit or JetBlue
by Cecily Tanese on 2020/11/10 10:28
Most recent JetBlue exp, I purchase a one way ticket to DR for me and my sis and upon boarding the connecting flight was told to get in line to speak to gate agent, once it reached our turn Was told we couldn’t board because we needed a return flight and was told we didn’t have time to purchase one because they were getting ready to shut the door. As I frantically tried to purchase a ticket on the handy JetBlue app they began counting down 1 min, 30 seconds, 15 seconds Then sorry too late. You will have to come back tomorrow there are no more flights going out today and because you bought a basic ticket we can’t try any other connecting flights. I was appalled, instead of having us wait in line to speak to gate agent she could have just told us so we could have had ticket purchased by the time we got to the front of line. We could have been told in Cleve when we arrived at airport to board the first flight. And the 3 min it would have set the flight back for me to complete the purchase could have been made up in the air, instead we had to get a hotel in FLL and missed our appt for that afternoon. Felt like something I would have experienced with Spirit and I quit riding Spirit because of the horror stories.
Seat assignments
by Nicknamer19 on 2019/06/15 20:15
My wife and myself planned a trip for our honeymoon and they didn’t assign us seats together even though we bought tickets together. Don’t understand how that makes sense especially with her being terrified of plans and needs me to sit next to her. I didn’t get any help from anyone that I chatted with online or on the phone and for this very reason never have flown with JetBlue and honestly never will after this trip! Please be aware of this trap and if you have kids don’t expect them to sit with you when you buy your tickets unless you pay the 50 dollars per person to change them. Absolutely ridiculous and the main reason why I fly with southwest and not JetBlue! Be aware of this scam and know that they don’t care if it’s your honeymoon, birthday, or funeral as long as they scam you and get their money’s worth. Then they tried to badmouth Expedia and such saying don’t do it with them just do it through us. Sorry to say but the trip with Expedia was perfect and the only problem was the flights with this flaky company. Just lost another 4 customers and more because I will be letting the world know of how difficult and complicated it was working with this airline. I will be making a post telling friends and family to never fly with this company for this very reason! Absolutely ridiculous without any help from you guys!
Customer service isn’t their strong suit
by rp14075 on 2019/05/31 02:21
I purchased a flight through Priceline. Apparently Priceline combined my first name and middle name Into one data field. As a result I could not sign in for the flight. I called JetBlue, and after a 10 minute hold time I was told this is a known issue, that it happens frequently. I had to manually type in incorrect information, in order for the system to acknowledge my reservation. As I was then walking through the check in procedure, the JetBlue agent apparently felt that she had given enough Assistance. So she abruptly ended the call before I finished asking questions. I was midway through the sign-on process, and there was no way to return and correct a prior entry. So I had to finish the entire process, logout and then log back in and go back through it again step-by-step. Every bit of this process has been cumbersome, slow and full of errors. If this is a known issue, why haven’t they fixed it? Why should I wait for on hold for 10 minutes, and then have the agent need to end the call rapidly? Checking in for a flight is something every single passenger needs to do… How can you possibly design such a process without giving users the ability to go back one prior step and make a correction?
Can’t get past the sign in screen
by KjTWilliams on 2019/05/11 04:54
I just downloaded this app today and haven’t been able to get past the sign in screen. I tried going through the google browser with the exact same sign in method (touch id) and it’s working just fine. People down load apps for convenience, things available at your finger tips to make check in, boarding passes and all things travel move along smoother. Which would make this app perfect, if only it worked. I see there were just bug fixes performed with a new update yesterday so maybe I’ll delete and download at a later date. Not a good look though also because this was my first experiencing Jet Blue at all per my fiancé’s flying experience with them. He spoke so highly and although my only complaint thus far is the performance of the Jet Blue app...We’re off to a rocky start!! Update: Months later after deleting and downloading over again, the app is now shutting down immediately after opening up! Not sure what the problem is but I’m booked through them for my wedding and it’s disappointing that for such a special trip we won’t have the app at our disposable! Not impossible just an unnecessary inconvenience.
Almost Everything You Need
by Hyokano on 2020/02/10 14:26
Maybe it’s because I bought my tickets through Travelocity but my in-app boarding pass was only available for my first flight from DCA to BOS. Had to ask my connecting Hawaiian Airlines flight to HNL to print a boarding pass for that flight, and then I didn’t have a boarding pass at all for my return flight back to DCA. Also, the info within the app was outdated by the time I was on my return flight from BOS to DCA. I had to use a third party app to figure out the most current gate for my flight, which caused me to walk back and forth between gates C19 and C26 which are on opposite corners of the Jet Blue Terminals in Boston. The app never updated the info even after the fact. It’s a great app otherwise but if I relied on it solely, I wouldn’t be able to get to where I’m going. Am I supposed to also have a Hawaiian Airlines app? I thought they had a partnership but it doesn’t seem to translate well into an ideal traveler experience. Still, this is better than the old days of having to print my boarding pass at home.
Crashes and times out
by Suomynona54321 on 2019/06/10 16:40
I tried to book a ticket through the app but finally gave up and booked on the website. The app kept timing out when searching for flights so it took me a while to find a flight. When I finally went to pay for the ticket, the app would take a long time to refresh when I unclicked “same as billing address” to put in a different physical address. After I had put in all of my credit card information and clicked the link to pay, it just kept bringing me back to the credit card entry page. There was no error message saying that I had missed info, just a bug. When I finally got it to submit the payment after multiple tries, it went through the “verified by visa” process and said that my purchase could not be completed! I was able to book the ticket on my phone through the website with no problem.
Extraordinary service
by Ria Harkavy on 2020/08/29 20:27
Due to the Covid-19 pandemic our travel plans were put on hold until a safer time. When my out of town grandchildren needed me to come care for them I decided to take every precaution and make the trip from Florida to Boston. After 14 days of isolating, 2 negative covid tests, registering with the state of MA, I began my journey to Boston Equipped with protective gloves, masks and sanitizer, I was delighted with the precautions that were in place through Jet Blue. The plane was completely sanitized, flight staff wore masks at all times, passengers boarded from the back of the plane to the front, they even took an extra measure by preparing sealed plastic bags for each passenger that contained a water bottle, napkin & snacks! I was overwhelmed by their kindness and genuine care for everyone’s safety and experience as they travel! My heart overflows with gratitude!
Travel nightmare
by Robin Black on 2019/04/21 01:10
Traveled from LAX to JFK and then Rochester to celebrate a very special birthday and my son’s fiancé’s bridal shower. Left hotel at 5 AM for a 7 AM flight. Was notified by Jet Blue on the ride to airport of 4 hour delay, but informed I still needed to arrive at the earlier scheduled time “just in case” they solved the issue. Ended up actually boarding 5 hours later, then towed back to gate for another hour of maintenance work. So, basically spent my entire day in the airport and missed the bridal shower! Ground staff, phone customer service, and flight crew were extremely unsympathetic or helpful. No compensation or apologizes offered. This is the third trip in one year with huge flight delays, and one cancelled flight (unrelated to weather). I’m done with flying Jet Blue. Their customer service has really gone downhill.
Love Jet Blue app
by Dad Rad on 2018/02/09 10:53
I love their app. It is so easy to navigate and find the best fares. I get the best deals here compared to Expedia, Kayak and other apps. They never have the deals the Jet Blue app has. Of course you have to fly to a city they serve. We fly often to Washington DC from Hartford to visit my daughter. We have gotten fares as low as $34 per person. Cheaper than driving or taking the train! Of course you have to be flexible with the times they offer and the return trip is a higher fare usually but they still are pretty cheap. And also we have never had a problem with their flights from Hartford or Reagan and the planes are clean and comfortable and flight attendants and other staff are always very helpful and courteous. It’s our first choice for an Airline! Keep up the good work Jet Blue!
Love JetBlue, Hate Their Website
by DJD562 on 2020/05/03 19:15
Have been trying to use the JetBlue website for the last two weeks and when it says I’m logged in and start booking a flight, it asks me to log in again, and then again after every step. When it came to applying True Blue points, it kicked me to the True Blue login which immediately states it is shut down. Then when closing everything down and reopening, the JetBlue app crashes 75% of the time after entering the booking info. This is not the first time I’ve had problems with the app. Update (this is actually laughable): Since I have been unable to book a flight using the app or the JetBlue website for well over two weeks, I decided to use their “Help” feature which opened an SMS window. When I typed in my issue that I’m unable to book a flight using points on their JetBlue and TrueBlue app or website, I received a message stating “Due to technical difficulties, SMS messaging is unavailable. Please download and use the JetBlue app to book your flight”.
Review
by Drdean2000 on 2018/09/24 12:25
My experience with JetBlue has always been relatively good. On my flight in July from FLL-Newark we were delayed 3 hours and there was not even a “sorry” for the in convenience... I missed dinner with my family and it ruined that entire evening. The most recent flight I was on was on time etc... BUTTTTTT what is going on with all the animals being allowed without carriers on board????? Besides the 4 or 5 small lap dogs that were on the flight there was a Labrador 3 Seats in front of me- I could not believe it! I am so allergic to dogs and if this dog was sitting in the seat next to me I would have had a huge issue. Dogs , cats etc need to be in carriers if they are going to fly. He was allowed to sit on the seat and then peak over to the sit in front and back- just ridiculous.
The nightmare of Irma
by ryanmax on 2017/10/23 14:25
During hurricane Irma I had the misfortune that I had to fly to California from Fort Lauderdale and it was quite a crazy day that day and Jet Blue took me out we got to where I was supposed to go they only problem was I paid a fortune for my fair is over thousand dollars and I called them up a couple days later explained how it happened that I was charge so much money and they refunded me all at the $99 fare they were offering me similar thing happened on American airlines my husband got a flight on that airline and they did not take off he had to go home and come back to the airport and I called them and I had to send and I had to send a letter and they refused they said they will not refund me the 900 and some dollars so you fly JetBlue if you’re smart.
Last 2 Flights were Horrific
by JetBlue 4 You on 2019/10/02 04:22
The last two flights on Jet Blue were the worst flights I have taken in the last 20years of flying. Don’t get me wrong, I love Jet Blue and Love Animals, especially Dogs. However, there has to be some enforcement on pet travel policy. The first flight I mentioned, I was watching a movie and the middle seat was empty and the passenger in the window seat took her dog out of the pet carrier and placed it in the middle seat and it started to paw me and lick me and I asked the person to please handle the dog and the flight attendant could have cared less after I asked what the jet blue pet policy. The second flight I mentioned there was 10-12 dogs on the flight they were all out of the carriers and that was if they even had carriers and it was like animals planet. Again, I love dogs and all animals, but on a flight Im paying for I would appreciate if folks keep their pets in the carrier as one dog ran down the isle and they were jumping all around the seats. One of these pets wasn't small. I feel like its unsafe and there is a reason jetblue has a policy to keep pets stowed and secured for everyone’s safety. When did this policy stop being enforced???
This app could be so much better
by Criveraf on 2019/06/10 20:10
There are apps from other airlines that are a breeze to use, to check prices, book flights, check status, frequent flyer status, etc. The JetBlue app is VERY slow! The UI is very confusing, not intuitive at all. You can’t really look at prices days before or after the given date without losing the info already entered or selected. It forces you to select the departure flight again. Also, font is too small! And in some places you need to open a drop down list that is not very evident to you (again, the app is not intuitive or user friendly). JetBlue say they keep improving the app, but in reality they need to overhaul the entire app if they really want us to have a good user experience. Now, I know this isn’t related to the app, but as for prices go, JetBlue has become a pretty expensive airline to fly; can’t count it as a low fare airline anymore. You look at other airlines prices like AA, Delta, United and what’s the difference??
Most frustrating app ever!
by hjnsklcskvslsvlv on 2019/11/13 05:52
No matter how often I update this app, I keep running into the same extremely frustrating issues. I can’t tell you how many times I’ve either opted to fly another airline or whipped out my laptop to book my JetBlue flight using the web after failed attempts at using this incompetent app. The app takes forever. I get the “Loading” spinning circle after filling in each individual field. More often than I’d like to admit, I’ve magically gotten as far as the final page before booking only to have the field for my billing address state be uneditable! It’ll just be gray and unclickable. I literally cannot enter my billing address state and therefore cannot complete my booking. When I tell you, I’ve almost — oh wait no, I have ACTUALLY thrown my phone out of frustration with this app. I don’t know if it’s just me, but every time. I mean EVERY TIME I give this app another try it ends up biting me where it hurts. And I end up flying Delta instead.
Flight inaccurately indicates canceled
by TessDarwin on 2019/04/21 19:17
Since two app updates ago, a flight purchased several months ago shows canceled. I should also add the flight also indicates canceled on my laptop. Customer service says it is not. Each rep has very nicely directed the problem to my end in their “bless your heart” voice. For example, restart my phone or clear the cache on my computer. I’m not computer illiterate. I use two every day 8 to 12 hours a day. I also tried querying for the confirmation without logging in on both my laptop and cell. Very frustrating..... I’m tired of these updates that add more “features” than making your customers lives a bit easier with travel planning.
Always A Great experience!
by wolfiewmn111 on 2018/10/11 19:48
When I fly it’s always JetBlue if they are a carrier where I’m going. It is the easiest process ever to make reservations, get to the airport & get where I am going without stress. I had my first ever horrible experience where I got held up in TSA. I hear customer service calling my name. 3xs they called me with the final call being the gates are closing. I can’t go to the gate. I missed my plane. I finally get to the gate. I explain my situation to Dominic, the JetBlue representative. He was sorry for my distress. He asks if I’d like to fly with another carrier. I said “No, JetBlue is the Best!” He gave me excellent customer service, rescheduled me for the next day’s flight & I was on my way. All JetBlue needs to do for me now is fly into New Orleans! 😜
Can’t get passed the sign up.
by Mr.Excuseme on 2019/03/22 01:46
I tried this app for the convenience factor but there is non. First thing that bothers me was ,when you try to and your personal info, they ask for your birthday and a scroll with the month day and year pops up. Cool, wrong NOT COOLl! It won’t let you change the month unless you change the year or days first. Really??? Took me a few mins to figure that out. I was ok with that, but then after I entered all of this information in and agreed to the agreement, BOOM it won’t let me sign up. It says check your connection. So I turned the WiFi off and went straight to LTE, put all of the good ol info in the right places and. DOUBLE BOOM, (sign in failed, check your connection) Fooled me once shame on you, fooled me twice shame on me, you won’t get me again! Uninstalling...
We love flying on JetBlue
by Lucky L! on 2019/12/13 00:21
We have been traveling for years on JetBlue and it’s definitely the airline of choice. We are now Mosaic members and enjoy all the perks that go with it, including free check in luggage, having our luggage come off first, the ability to change or cancel out flights, boarding next after passengers who need assistance, having a private telephone number to call to make changes to you ticket or just the ability to ask questions that are rapidly handled. But not the least of all are the personal who check you in to the flight attendants to the pilots are the most friendly and helpful of any airlines by far. We love you!! Luke and Mary Jo Pittoni
Jet Blue Experience
by Randie47510 on 2018/09/03 11:40
We only fly JetBlue. There is only one item we disagree with- and that is the raised price for bringing a pet in a carrier under the seat. Cost to jetblue is zero- I could pay for the seat next to me cheaper than the $125 for the pet fee. Ours is an older well behaved cat. He bothers no one- he seems to enjoy his carrier and sleeps in it at home. My thought is that if a pet becomes a “known traveler” and is consistently well behaved- offer frequent flyer discounts. Fly twice, third is free or something. We will continue to always fly jetblue because we enjoy the jetblue experience- we recommend jetblue to everyone. We would just like to bring Dumbby more often.
Worst app
by MrKDA on 2019/06/13 13:50
The American Airlines app is seem less when adding an upcoming trip. This app won’t let me add my flight so I can check in quickly when check in becomes available. I keep getting an error message. I tried to contact customer service via chat but it says they are experiencing a higher than normal chat volume? Seriously, that’s what chat is for! The app wants me to call them but I’m out of the country paying .15 a minute for calls. How antiquated is Jet Blue. Makes me wonder about the upkeep of their planes if they can’t keep something as simple as an app running. The fact that they’re receiving a higher than normal chat volume tells me that numerous people are figuring out that the app is garbage. Also, the 4.9 stars is garbage. Just scan through the reviews and you’ll see just as many 1 or 2 stars as 5 stars....that’s fishy. Next time, I’ll be sure not to use Jet Blue for anything.
JetBlue is Blue Chip All The Way!!
by LAJenn on 2017/08/28 06:20
JetBlue if it were possible for me to give everyone in your company a big hug I would!! You have come through for me so big with last minute travel plans at an affordable price. I am so appreciative of your services. Your flight attendants are super nice and treat everyone like the whole plane is first class. I 90% of the time I book online and it's faster and easier than ordering at Starbucks. The 10% of the time I have to speak with a representative because I have some complicated change that needs to be done same day of travel I always feel like I'm talking to one of my friend's. Jetblue I luv you!!!
Like it but hate it during high peak time
by al47373 on 2019/07/03 03:28
Seems like every year when I need it around the high peak holidays, the app lets me down. I’ll be in the middle booking, going as fast as I can go (which is pretty slow because the UI has so many drop down fields) and then finally I’m down but I’ll get an error because the price changed. Someone else booked. And I couldn’t possibly move faster because of field limitations...and now I don’t have enough points to book. It happened both this year and once or twice last year. Once someone starts booking you should hold the seat within a session before increasing the price. Then the price wouldn’t update so it kept giving an error msg. I had to contact help since I didn’t have a desktop.
Buggy alerts
by Pleeboid on 2018/08/06 11:18
I have experienced several false alerts coming from this app that have caused minor confusion at a minimum, and at times full on panic. The latest false alert informed me that my flight’s departure time had been moved up by 1 hour and 40 minutes. I live 35 minutes from the airport so I rushed out of the house and drove as fast as I could through the rain, only to run into the airport at what I thought was 5 minutes late for my new departure time. While I was waiting in TSA, panicking that I had missed my flight, I was informed by a fellow passenger that the alert was bogus, and that the flight was scheduled to leave at its normal time. The JetBlue staff could not explain what had happened. Not only was this frustrating, it was dangerous. I foolishly took chances try to get to the airport that were unnecessary. All other functions in the app seem to work fine, if not a bit clunky. Until JetBlue fixes whatever is wrong with their alerting I would not trust anything this app tells you.
Lacks frequent flier practicality
by neville burrows on 2017/12/03 12:43
I only recently started flying JetBlue consistently in the last year and while the flying experience is palatable - their mobile app is near useless. I started to write this review prior to the latest update and even after the update previously it had extremely limited functionality for a major airline. The latest update was comparable to putting lipstick on a pig. Cosmetic not functional. The biggest issue is the inability to change seats through the app, view a real-time seat map and view standby/upgrade list. To me, those are the 3 most important features of any airline app. Also it does not show TrueBlue activity only your point balance. The update seems to have improved the freezing and crashing but the app lacks frequent flier practicality of which would be expected for one of the top 4 US airlines. A ways to go.
JetBlue workers steal a phone from the bags
by MDCMA45 on 2018/09/26 23:27
My dad was traveling September 24 from Fort Lauderdale airport to Quito-Ecuador. He gave his carry on bags to the lady in the counter in Fort Lauderdale Airport Before the flight, when He remembered he has left his new iPhone 8 Plus with the box and everything inside his backpack. He went back to the lady at the counter asked for his bag if is still there to get his phone and the lady told him the bags are inside the plane already. When he got home to search for his new phone the phone wasn’t there. They gave us a phone number in Ecuador that nobody answers, and we asked for help here, and they just told us to call that number. Do you think that people that work there will be honest? and wouldn’t steal stuff inside our bag? And if they do take anything shouldn’t the company be responsible for the stolen items and pay back the customer?
15 years and counting
by Mericrismi on 2019/10/14 04:27
I’ve been traveling with Jetblue since they open in Logan Airport, Boston, MA. having no complaints at all. Good service, quality and excellent pilots . You can choose your seats and can have a carry-on and personal without charge. Sorry that Mr. Nickname19 experience was negative. You should always asked about the seatings, luggage, etc. Don’t assume because one airline performes its way , the other airlines will do the same. Always confirm your benefits, rules , actions and everything that concerns your flight and what to expect. It’s your responsibility to make sure everything is correct.
Flights
by Red1577 on 2017/12/10 22:21
There should be more options of direct flight from FLL to SDQ. That flight being at 5:50 am is way too early!! There should be a flight at 10 am at least!! Also, it would be great if there was a flight from PBI to SDQ, there are so many Dominicans that have to drive down to FLL in order to be able to catch that flight. If someone lives in Port St. Lucie and needs to be 3 hours before their flight to the Dominican Republic ( 3am ) they would have to start driving between 1:00 am - 1:30 am so they can catch that 5:50 am flight. But PBI would be great for all of us that live in Palm Beach and St. Lucie Counties!!
Only Way to Fly
by Kaykx on 2017/09/30 04:31
JetBlue is literally the only airline I have ever flown consistently and am always satisfied with. I have even had some rough travel experiences using JetBlue and they have ALWAYS made up for any short-comings, above and beyond as well as extremely promptly including putting me up in a 4 star hotel near airport, paying for dinner and breakfast, and changing flight times and dates at no extra charge. I truly swear by JetBlue through and through and I honestly haven’t flown any other airline besides them in the past 5 years. Love em’ and their blue chips and Dunkin’ Donuts coffee. 👌🏼😍💙
Impossible to book through the app
by dallasapollo on 2018/07/05 18:26
I love JetBlue but it is literally impossible to book a flight through the app. There are two many amateurish bugs throughout. Like in one spot the "phone number" field (required) gets populated by a drop down list of countries, with no way to put in an actual number. In another phone number field, dashes are required but the keyboard that gets displayed doesn't have a dash button. Also, don't tap any of the "info" buttons to see the difference between the different plans - there's no Close button. The only way to close it is to shut down the entire reservation process and start over. All in all just a terrible terrible experience. I tried twice, wasted half an hour, and was never able to book my flight.
Unreliable in an emergency
by Yours Truly_17 on 2019/08/04 08:11
Worst airline app. For some reason it has a lot of bugs which makes the app lag when trying to book a flight. Someone or whoever is in charge of the app NEEDS TO UPDATE IT. Then when I called for customer assistance over the phone the clerk was rude and unprofessional when trying to assist me in booking a flight I had missed because my daughter had surgery that went over it’s time. But regardless I thought the app would save me time instead it waisted it. Take a look at your product it needs some modifications immediately
My Favorite Airline
by Omega1015 on 2018/05/30 17:39
JetBlue has always been my favorite airline.I always have comfortable seats good movies to watch and great service. This very last flight I had enough true blue miles to buy my husband’s ticket, so he flew free. Can’t get better than that. I only wish we had the same confirmation number, but I guess that’s not possible when you get a free flight. As a result of different confirmation numbers, I ended up getting TSA approved and he did not. I guess it’s a small price to pay for free flight. I will continue to be a true blue member. Jet blue is the best
Frustrating
by Monica54321 on 2018/09/20 05:53
The app can be very frustrating when you book a flight. No problem searching for flights and comparing priced based on days. But when you actually book, it gets stuck. Today it got stuck after I entered additional passengers(in the system as part of my family plan). Then I noticed that that TSA pre-check numbers were not automatically entered, although they are attached to our accounts. Great way to prevent a customer from making a purchase! I’ll have to go back and find the numbers on the TSA paperwork or make the reservation by phone, which reduces my points. The app got stuck over the summer when I was making reservations, too. Thought they would have cleaned up the app by now.
Can't finish a booking on my ipad... Bugs bugs bugs
by elcaba on 2018/07/13 03:41
Looked for a support / feedback email or form. Didnt find anything on the app itself and the app store link "app support" is useless, so i guess this is the only place I can contact jetblue developers to let them know they need to do better debugging / testing. I have the latest iPad / ios / jetblue app. Got stuck before i could select the seats. Had to go and start all over from my iphone. On the phone once I hit submit on the last step, it refreshed and the submit button was green again, as if I still had to submit it again, it didn't give me a completed confirmation, even though I did receive a confirmation email. So both apps have bugs, they need more testing.
Absolutely Terrible
by Royal oak track on 2018/09/16 11:58
I keep trying to Check in for my connection flights in Boston and New York. my first flight from Detroit to Boston is all set got my boarding pass and everything. but I’m trying to check in for my 5am flight to New York 917 and then my 9am flight to my final Destination St. Maarten 787 to get my boarding passes & the stupid jetBlue app says “we are having trouble processing your request check your connection and try again” EVEN THOUGH MY INTERNET CONNECTION IS WORKING FAST!!!!!! jetBlue you need to be on your A Game when it comes down to situations like this. This is the last time I’m flying jetBlue. I’m never flying jetBlue Again after I return from this trip. I’ve had a bad experience with jetBlue before and it’s happening again the first time was a long delayed flight and now this
The least helpful of the airline apps.
by LndsyA on 2018/12/19 20:45
I use airline apps all the time to check status, gates, electronic boarding passes. I haven’t traveled with JetBlue for a long time and was optimistic seeing their shiny new app. But sadly it is mostly just frustrating. It’s been years since I have had to use a paper boarding pass. But I have had to do that for 6/6 flights on this trip. Im already checked in, on my last legs of the rerun trip, and the app won’t let me get the electronic boarding pass. Sometimes it says I have to wait until 24 hours ahead to check in (I’m sitting at the gate!) and other times it says that electronic boarding passes are not available for this departure airport (JFK!?!). I’m so disappointed with this app.
Jet blue
by David5319 on 2019/01/17 18:12
We have been treated as if we were in first class and we were economy. It started our trip off with smiles and happy thoughts of our vacation and I was traveling with a teenager. So that tells you. How things could have gone! Then I applied for the jet blue credit card on my way here and when money started to get tight I called to see what they could do and they sent the card fed x to my hotel. I still can not believe how well I have been treated. From now on Jet Blue is the only way to travel for my family. Thank You Jet Blue!!
App support?!?
by Needzerostar1977 on 2017/09/27 12:52
Have been using the app for a fairly long time but since the most recent update constantly crashes on login. Also if not logged in but adding my upcoming flight confirmation number. App support link just takes you to the mobile site, and contact us links and numbers there doesn’t seem to offer app support. I've tried... reinstalling, updating ios, flushing data, along with all the usual stuff. App works until I either login or not logged in will crash after adding flight confirmation Please help me either obtain prior version or resolve issue.
True ‘True Blue’ client
by bababababarann53 on 2018/11/14 20:41
I always use True Blue to fly back and forward from NY to Florida and other places within its locations. I had to recently AA to fly from lga to Miami. I have never been so scared, uncomfortable and disrespected on a flight. I travel internationally as well and this was the worst experience. Firstly the way they board is ridiculous. Hugs pile ups in isle of plane. Didn’t carry many choices of soft drinks. Also to pay a ridiculous price for checked in bagweighing only 40lb. I could go on. But I won’t. Jet Blue I love you. You are the best of the rest.
Love JetBlue - APP is cumbersome
by flyreview on 2018/06/24 23:46
This rating is for the APP- the airline and service get 5 stars. But I find app design cumbersome to use. Some times you scroll down and check a box other times you have to look up top to move forward. Would like it if you made moving around the APP consistent. This is not a super big deal but the whole purpose of using an app is to be able to get though the process quicker and if you searching the APP trying to figure out how to maneuver around that will slow you down.
Thank You
by NancyK964 on 2018/06/24 01:31
I always receive excellent service with JetBlue. Today is no exception. My dad has been moved to hospice and we are told he will pass in the next 24 hours likely. I’ve been flying back and forth to help etc., but now my scheduled trip for next week needs to change. I spoke with Dave and he refunded the trip I had scheduled for next week and comped me tickets for my disabled daughter and myself for tomorrow. I’m shocked and so grateful Thank you so much for the kindness you showed my family during this insanely difficult time.
Great experience!!!
by Moreyy08 on 2020/09/20 20:41
This was my first experience with Jet Blue & I am pleased with the treatment received while aboard. The flight attendants were very attentive, professional & friendly. The Pilot did a great job in assuring a smooth ride & Landing! The seats we’re comfortable, I did did appreciate them blocking off any middle seats to avoid any physical contact with other passengers, I appreciate the entertainment provided along with a snack (bottled water, cookies & crackers). Overall I would recommend Jet Blue especially to any new time travelers & anyone who suffers from anxiety!
Waiting 4 hours to take off
by kmsoap on 2019/08/26 12:38
Taking a short flight from Westchester airport to Tampa spent more time sitting on the plane before takeoff then the entire flight should’ve been. After three hours and refueling twice, by law we needed to get off the plane. Proceeded to get my family something to eat after spending $75 on incidental sweet we boarded the plane. Arrive to Tampa it was entirely too late for my ride to pick me up had to pay for a taxi to the hotel another $50. JetBlue just sent me a refund for my inconvenience for $25, really?
Animal lovers
by Tico Tom on 2019/10/14 04:12
My wife had two emotional support dogs and when we flew we bought three seats and the dogs were on the floor between us.. I cannot say enough on how gracious the Jet Blue staff was through those tough times.. the conduct (attitude)of your employees usually comes from the top down... congratulations on giving your employees the feeling of being respected and part of a team to make the whole flying experience special..we fly often from Orlando to San Jose CR and were wondering when we will have flights from Orlando to Liberia CR?
I give them 5 stars!
by Mom's acc apple on 2017/08/07 23:41
My husband and I have switched from Virgin to Mint since they started service from Fort Lauderdale to Los Angeles in March. It keeps getting better and better. After my first flight, I sent and answer from a JetBlue survey they emailed me. I spelled out a few things I thought it was missing... socks, priority boarding before all guests, internet... To my surprise, they have implemented them all! I was stunned when I opened my little bag to find socks!!! JetBlue, you are awesome, thanks for listening. Thanks for keeping the minty lip balm too!
Wow
by maria sullivan on 2017/09/13 15:31
I live in Florida MiamiBeach I happened to be visiting family ,, I stayed longer because it made no since to hurry home with a horrible hurricane coming,,,you guys helped change my flight did not ask for more money ,, iam truly happy I've fly and only like to fly you guys since day one ,, you are truly a special business,,,while other airlines we're trying to rip off people you actually help us ,, there are no words ,, now you are feeding my people in ft Lauderdale,,, no words can express my thanks to u ❤️❤️❤️❤️❤️👌
Needs some work
by Audrey77 on 2019/11/02 00:49
Hello. I use the app somewhat often but mostly experience slowness of getting to page to page. It is every time I log into the app. Plus on my previous trip I was checking how much Mint would have been for the outbound flight. It let me continue through the whole process but didn’t tell me how much. When I checked again I had no longer had a seat assignment. When I called to speak to a rep, I lost the original seat I had which was closer to the front of the plane and had to go towards the back. 2nd time I had lost my seat assignment. Please check on appropriate updates. Thank you.
Delay due to faulty air conditioning
by Rob 20190416 on 2019/04/23 01:17
My flight from jfk to rsw was delayed 4 hours. The response from JetBlue was sorry for the delay the air conditioning is still not working. Honestly it sounded more like he was lying to us just to keep us quiet. Instead of comping us something like headphones or snacks we were given nothing. Because we arrived 4 hours late I ended up getting in an accident by a drunk driver as well as being injured...great way to start vacation. Once I called JetBlue to see if they would comp us for the delayed flight I was told that they were delayed because of weather in the Dominican Republic. When i asked what the weather in the Dominican Republic had to do with my trip to Florida he responded with there’s nothing I can do. I don’t know if they choose to not care about their customers or the customer service reps are poorly trained/educated. I would really like a call or email from a representative from the corporate side of JetBlue however my expectations are not very high given my previous experience. JetBlue I am waiting for your call/email. Sincerely, Loyal and unhappy customer.
Rating Trends
162,175,187,182,173,190,168,178,173,199,172,158,160,193,173,169,224,152,147,139,130,130,133,146,192,122,157,139,141,137,179,158,148,163,0,6734,163,203,184,170,131,233,159,176,199,180,182,184,186,158,172,146,219,168,79,251,171,149,232,163,170,213,220,184,180,219,229,130,175,218,150,131,187,236,185,202,198,167,187,223,233,177,221,195,162,178,238,268,183,285
All Versions
5.0
1,053,133 total
 5
945,003
 4
84,244
 3
13,655
 2
3,277
 1
6,954
Current Version (4.20)
5.0
1,046,555 total
 5
940,990
 4
83,533
 3
13,340
 2
2,907
 1
5,785
Version History
More...
Keyword Volume Hits KEI Rank
blow app
0.00
4
traveling app
35.82
3
1
trips lite
0.00
2
trips pro
0.00
2
jet blue airlines
332
1
jet airways
367
1
jetblue airways
261
1
jetblue app
60.83
1
jet blue app
363
1
book banat
0.00
book d'oreille
0.17
berat ideal
0.00
boka truck
0.00
jags mobile
0.00
Screenshots
Search Visibility
App name
JetBlue - Book & manage trips
Description
Take JetBlue everywhere you go! Download our award-winning app to book, manage and check in for your trips, access boarding passes and more. Day of travel – Your day of travel is a breeze with key information right on the home screen. Manage trips – Update your seat selection, add extras or make changes to your itinerary with just a few taps. Boarding pass – Check in and get to your gate quickly without the hassle of printing a boarding pass – one less thing to carry on! My trips – Add your upcoming and past itineraries to access everything you need to know. Book flights – Search and book your next trip with ease. Chat with us – Connect with a JetBlue crewmember quickly through live chat and get your questions answered. Airport pickup – Rent a car with Avis/Budget or schedule a shuttle. Inflight experience – View all our snacks, drinks and entertainment options. City guides – Learn about hot spots by tapping on city names in My trips. My TrueBlue – Enroll or sign in to TrueBlue to keep track of your TrueBlue points, view your Travel Bank balance (if you have one), request points for past trips and enjoy a more personalized experience. & More – Access our flight tracker, travel tools, airport maps and other content.
EasyTo use
by Daniellenovember on 2020/11/22 19:44
Can't go wrong easy to use fast and efficient
Somewhat Confusing.
by Joy N. on 2020/11/22 18:17
The JetBlue app is okay but I am elderly and it was confusing! The United app was a lot easier to navigate!
Thank you Jetblue 🙏🏻
by la_bebas on 2020/11/19 15:47
We love it
JetBlue
by yeli1725 on 2020/11/17 03:34
Best airline ever
App is pretty good
by Mashanah on 2020/11/16 03:00
Jet blue app is pretty good but I have trouble on the JetBlue website itself quite often. It needs to be looked at by their IT personnel.
Much Improved’
by Shanmargal on 2020/11/15 12:26
Great upgrades to the app... now see travel bank and points balance on the home page... much easier to change/cancel trip as well... nice work!
Bad 403 error once cancel ticker
by santiya15 on 2020/11/13 00:54
I cancel second time my flight , and app is frozen and then i get error like 403 https bad request. And transaction still succeeded. Fox your services
Could be much better
by Agustin83229 on 2020/11/12 17:39
Needs to be quicker when loading flights etc
Crazy for create password !
by HENRYHLENY29 on 2020/11/11 17:33
Crazy system for creating password. Very horrible
amazing app
by Mz mealy fab on 2020/11/10 14:25
everything is at your convenience love this app!!
Spirit or JetBlue
by Cecily Tanese on 2020/11/10 10:28
Most recent JetBlue exp, I purchase a one way ticket to DR for me and my sis and upon boarding the connecting flight was told to get in line to speak to gate agent, once it reached our turn Was told we couldn’t board because we needed a return flight and was told we didn’t have time to purchase one because they were getting ready to shut the door. As I frantically tried to purchase a ticket on the handy JetBlue app they began counting down 1 min, 30 seconds, 15 seconds Then sorry too late. You will have to come back tomorrow there are no more flights going out today and because you bought a basic ticket we can’t try any other connecting flights. I was appalled, instead of having us wait in line to speak to gate agent she could have just told us so we could have had ticket purchased by the time we got to the front of line. We could have been told in Cleve when we arrived at airport to board the first flight. And the 3 min it would have set the flight back for me to complete the purchase could have been made up in the air, instead we had to get a hotel in FLL and missed our appt for that afternoon. Felt like something I would have experienced with Spirit and I quit riding Spirit because of the horror stories.
Service
by Ceo Blackdream on 2020/11/10 09:30
I love JetBlue
Todo excelente!
by maxgonxez on 2020/11/09 16:41
Muy completa app
JetBlue App
by slimliz7 on 2020/11/09 13:58
The JetBlue app is very easy to use too.
Jet Blue
by Drewgotts on 2020/11/08 17:04
Always fly JB, always very professional & attentive people at JB. Never a bad experience even with the COVID! The only way to fly! Thanks for making travel a pleasure!
Good app! Great Airline
by JerryMaday on 2020/11/08 01:17
Excellent service great functionality
Trash
by BronxJumpMan23 on 2020/11/07 12:53
App Is garage, won’t let me check in tells me to see agent at desk to find my flight was canceled app don’t tell me it was still showing my flight is active and no messages. Lost almost 100$ on airport parking lot and 300$ on Car rental at my destination. It’s a rap for jetblue never ever using or flying with them again.
Amazing
by Jackiceci on 2020/11/05 14:27
Easy and fast!!!
Travel Bank Added - So Smart
by frmasist on 2020/11/05 13:00
Great app includes amount in your travel bank. These days with cancelling flights so helpful. Great app! It lists flights, can book, has your rewards miles, can check in, request miles from flights taken that are not listed to be added for mileage, can review how you obtained your miles, can call for assistance phone number in app. Basically it has everything you need to survive when traveling with Jet Blue. Check it out!
Always straight forward and easy
by Patrick Sussman on 2020/11/03 15:11
JetBlue app emulates JetBlue in general. Straight forward, easy to deal with, good value.
JetBlue App
by SplashRiv on 2020/11/02 15:58
Very easy to use even for me a non-techie! Thanks jetBlue
Awesome airline awesome crew awesome app
by awsomness36 on 2020/11/01 19:08
The best airline
Keep messing with us
by sadder trip on 2020/11/01 18:48
Changed flight time so we lost a day then changed our seats we booked months ago from good to bad
Josue cueto
by josuec777 on 2020/11/01 17:04
Great love it
My fav airline
by Jvoccio on 2020/10/30 16:19
I have flown using several different airlines but I will always come back to JetBlue. They have more space per seat, free Wi-Fi, great snacks and always a pleasant flight.
Gracias
by desepcio ada on 2020/10/29 12:01
El mejor vuelo que e tenido Gracias
Convenient
by Wu Wei Tao on 2020/10/28 14:16
The app puts everything at my fingertips. I love the continence of having everything I need in a simple easy to use place, since it’s on my phone I know I won’t lose it.
Nice app
by dissapon on 2020/10/26 20:57
Easy to use
Flight from Boston to Dallas
by slynnm8 on 2020/10/26 17:44
It’s much to stuffy in here and on top having to wear the mask 100% of time while it’s stuffy is extremely uncomfortable! My anxiety is getting the best of me. 😢
Thank you
by Al &K on 2020/10/25 22:22
I can’t say enough about all of the staff that assisted me in getting on/off the plane. I recently suffered 3 fractures to my pelvis and they were so helpful in moving me with great care and concern. Jet Blue has always been our choice of airlines, and today said it all about customer service! Thank you so much, Fred & Karen Landry
PLEASE FIX THIS APP!!!
by Mrstallica on 2020/10/25 05:53
Can’t change seats pay for upgrades, etc. It’s been over two weeks
Excellent
by DLIGHTED1 on 2020/10/24 21:00
Excellent!!!
JetBlue app
by Bmfoli on 2020/10/24 18:47
The app is convenient and easy to use.
Outstanding service from jet blue
by reggie jacotin on 2020/10/24 03:06
Outstanding service
1
by J3ssisbaeandloveschesse on 2020/10/22 21:56
I have used it once it worked for my boarding pass.
JetBlue love!!!
by Melli989KTM on 2020/10/22 20:33
I just love JetBlue, their flights, their crew, their app, everything is amazing!!!!!
False Prices
by Topher Cronin on 2020/10/21 02:52
When exploring their fare finder, the flight calendar shows a very appealing price. As soon as you choose your date range and click next to the options, the fares are usually double or more the price. I love Jet Blue, but their inaccurate pricing on the app and website are frustrating to say the least. I end up checking Google Flights because they somehow have more accurate flight pricing for Jet Blue than Jet Blue’s own app.
Airline is good, App & Online system is horrible
by 46Fire on 2020/10/20 14:21
I always buy More Room Seats. Flights are fine, crew is very good. The making of reservations online needs vast improvement. The response time to reset a password is SLOW. The confirmation code needs to stay away from using “O” as it can be mistaken for Zero. I find the flight cancellation insurance they offer cost more than going direct to insurance companies that offer the service directly off their web page Why doesn’t my round trip details show up on the App in the same format? It shows detailed information under the Confirmation code listing all “Travelers” by individual in blue outline but the return details are compressed in the “Your Flights” section in small black ink? It would be interesting to see JetBlue respond to comments in the App Review section Sending an email to JetBlue gets you a auto bot response they will get back to you in 5-7 days. Their phone line can keep you on hold for hours. With this Covid deal , they could hire tons more phone/internet service agents that can do work from home.
Used to be much more functional
by Jdrxny on 2020/10/18 05:26
I have about 20 trips coming up and on the my trips I can only see 5 random flights. I get many “oops” messages. Why did they ruin a good app?
Transporte y viaje
by Irma Torres on 2020/10/17 20:22
Avión limpio, personal atento, cordial, respetuoso y amable. Buen trato y servicio. Fue un viaje placentero y a tiempo.
Good app
by eddymartin3333 on 2020/10/16 15:55
Easy to use
Really bad to book
by macupapa on 2020/10/16 01:14
I’m never lucky. I always have to contact customer service. Also customer service is a little over an hour
Great App
by shade'sfs on 2020/10/14 20:43
Very fast up to date ! Just the best
JetBlue is the best
by GreggIsaacs on 2020/10/14 13:14
Have been flying JetBlue since 2016 I love the staff, planes, and accessibility.
Lo mejor en vuelo
by jramos_ll on 2020/10/13 04:32
Tremendo servicio
Can’t print ticket anymore
by BOS>RSW on 2020/10/12 22:47
Great app but there’s no longer an option to print your ticket at home. It was so much easier for my elderly parent when I could print it before theflight. Please reconsider bringing back this option. Thank you!
Not just a great app but a great airline!
by karinalopezig on 2020/10/10 04:33
First time flying with JetBlue and it will now 100% be my first go-to airline. Y’all rock, keep it up!
Great service
by 356paul on 2020/10/09 23:04
Love the planes
Felt safe onboard flight
by Japol1995 on 2020/10/07 23:43
Th
Great airline
by Ripgeewee on 2020/10/07 22:14
Love jet blue
Can’t see boarding pass
by jhrivas21 on 2020/10/07 04:43
App is pretty easy to navigate but the one MAJOR issue is when you go to get boarding pass you get an error message. So now I have to go to the website to get my boarding pass, so now I’m saying what’s the point of having the app if I still have to go to the website. Hope this gets fixed.
Clientes mosaic
by jaimensuro on 2020/10/06 21:40
Solamente le falta poner en la app que los clientes mosaicos puedan cambiar su asiento para even more space! Gracias
Can’t add future trip
by Acruz215197 on 2020/10/05 14:16
Have tried to add my future trip with the confirmation number and my last name to no avail. I have even tried my full name, last name then first name and nothing. Can this app get any worse?
Slow and error ridden
by aczop on 2020/10/05 00:26
The app as well as their website is horrible. Slow and error ridden. It takes me at least 5 tries to ever book a trip. They need better IT.
App is awful can’t sign in can’t reach app support
by The real corvette mike on 2020/10/04 13:42
The worst app I’ve ever had! Can’t sign in Can’t reach tech support. I’m a mosaic member on jet blue and this app is unacceptable!!!!
Queja
by jjjjjjggggpppp on 2020/10/03 22:19
No me está funcionando el app no me deja entrar con mi correo y si trato de cambiar mi clave da error
App keeps crashing
by Salai Kyan on 2020/10/03 19:25
Unable to open the app as it keeps crashing in my iPhone 11 (v14.0)
Appreciation
by book JB on 2020/10/03 13:46
Thank you JETBLUE for everything you do.
Viajamos comodo
by sr mendez on 2020/10/03 11:46
Si
Not working at all
by PDJ SanJo on 2020/10/02 18:43
Fails to open on my iPhone or Apple watch
Great app
by Gladtidings4all on 2020/10/02 13:58
I love using the app and flying via jet Blue. Great leg room better than United. Flight prices better too
The best App to travel
by Kenleen on 2020/09/29 09:50
I love using Jetblue because the seats are comfortable and they are always on time. The JetBlue app makes it easier and faster to get on board.
Privacy Risk
by RosettaStoner17 on 2020/09/29 04:59
The app pastes clipboard data on launch.
Best Airline
by Ramos6365 on 2020/09/28 22:47
You get free WiFi on board! U can post on social media, make WiFi calls and video chat, FaceTime with loved ones while thousands miles in the sky! Free water and snacks! Free Movies! Free on board OnDemand! Free Carry On Bag! Roomy Sears! LOVE THIS AIRLINE!
I love it
by Raymond Agaba on 2020/09/27 00:46
Nice and easy
A User Friendly Process
by ANC / BGI on 2020/09/26 06:01
This app is very user friendly, No guess work, easy to figure out and needs No upgrading. Love it....
Easy to use
by samebanks on 2020/09/25 16:20
Great app easy to use and they work constantly on bugs. Love it
Jetblue
by RaniaJ on 2020/09/25 15:14
We love flying JetBlue! Thanks to easy use app it has everything you’ll need for your trip!
La tripulación ofrece un
by El kura on 2020/09/24 17:48
Excelente servicio
New with this app
by Robertue1 on 2020/09/23 19:04
But so far so good! It definitely makes the check in process super easy and smooth. Let’s see in the future how functional it is when it’s time to fly.
Pandemic
by nicocj815 on 2020/09/23 17:13
Very careful with CDC rules. Friendly stewards.
Great experience!!!
by Moreyy08 on 2020/09/20 20:41
This was my first experience with Jet Blue & I am pleased with the treatment received while aboard. The flight attendants were very attentive, professional & friendly. The Pilot did a great job in assuring a smooth ride & Landing! The seats we’re comfortable, I did did appreciate them blocking off any middle seats to avoid any physical contact with other passengers, I appreciate the entertainment provided along with a snack (bottled water, cookies & crackers). Overall I would recommend Jet Blue especially to any new time travelers & anyone who suffers from anxiety!
The app is glitchy and not thought through at all ...
by Serrggei on 2020/09/18 15:22
Need to keep signing in on my phone(!) few times during the same session; let alone after opening the app again. TB points activity is in “profile” - nice design move (sarc!) The app doesn’t show the updates. The highly visible TSAPre✅ on the in-app boarding pass, becomes a tiny piece on the boarding pass added to Apple Wallet. I wouldn’t use this app at all maybe if you don’t mind printing the boarding pass in advance. Not until it works at least as well as Delta’s or similar.
Love the seat change for free feature.
by C4Youngin on 2020/09/18 14:34
..
Jenner mondragon and Beatriz c rivera de Velez
by jennermon on 2020/09/18 14:31
I do have a reservation and is not showing Kuauay why is that?
Fantastic app!!
by SaraBbog on 2020/09/18 01:14
Very user friendly!
Awesome
by AhodZuriel on 2020/09/18 00:22
The best airline ever!!
JetBlue is the best airline !!!
by big legggs😘 on 2020/09/16 19:11
No
Booking on line
by Roxy Brehm on 2020/09/16 00:23
Repeated attempts unsuccessful. In desperation, called #800. Waited over 25 minutes! Finally able to book but was informed that there is a $25 fee for each. JET BLUE gets 5 stars for accommodating this customer and booked our flight minus the fees!! Thank you🙂
Direct flights
by bella Mia' on 2020/09/15 18:42
Great service and I love the Long Beach direct to Boston red eye. Will you bring that back? We OC people love it and don’t want to lose it.
Great service and applications
by LilianLoc on 2020/09/15 12:37
Love it!
User Friendly
by Jrzydva on 2020/09/14 16:15
Easy user friendly! Font is perfect for anyone o Very user friendly! Font is perfect for anyone o
JetBlue app
by peghatch on 2020/09/14 13:46
I can’t sign in. Rebooted phone but still can’t sign in.
Love you Jetblue
by Yourfaceiskaka on 2020/09/13 17:45
Jetblue has always been a favorite in my family, I'm currently on my way to see my mom, my Ema has passed away this week and has always supported and trusted Jetblue. They've always been so kind to her, and she refused to use and endorse any other airline. I'm currently flying through Jetblue to see my mom and to help her through these tough times without her wife. Rip Ema - and Cheers Jetblue 💙
Love jet blue
by lets go jet blue on 2020/09/13 16:25
Love jet blue flew so many years with them And fly but they never give me Any specials to or mosaic.
Convenient, easy to use
by 71suspiro on 2020/09/11 16:36
Glad to have all the changes & updates of the flights. Checking in is a breeze. So much more to share & you will enjoy it. Thank you JetBlue.
Good but large text
by Newbie213 on 2020/09/10 17:51
Why doesn’t this text show when I type? Large text in app overlaps
Love it!
by ScanzyBaby on 2020/09/09 23:18
Love it! Great user friendly!
Review of Jet Blue App
by kernitoo on 2020/09/09 19:32
I am not very good with technology, however I find jet blue app easy to work with enhancing my independence.
App Crashes as soon as I tap launch icon.
by sykste on 2020/09/09 14:17
I’ve like the app in the past, but when an app crashes on launch, it’s tough to like. Please check your crash logs and resolve ASAP. I have a flight coming up and I need to use the app.
The Best Airline ever.
by Dee Lance on 2020/09/09 06:10
Jetbue Airline is the most wonderful Airline in the world. The crew members treat their customers with respect. The crew members work with a per posed to get the planes out on time. That is one of the main reason I love to travel on Jetblue Airways...
The best one!
by ComoDebotah on 2020/09/07 15:49
Great in everything!
Love this App
by masetu809 on 2020/09/06 05:52
Easy to handle, can do everything from flight tracking to changes.
I love ❤️ it!
by La bori 99999 on 2020/09/05 21:59
It’s friendly! And you can do it all the things that you do in the computer... súper accesible! 👏🏽✅❤️✈️
Oh well!
by kelgibson8 on 2020/09/05 18:22
I can get all my information but just like the last review I received the same information. Bummer an error cannot get your boarding pass!
Love it
by JDeezy145 on 2020/09/05 18:05
Easy to use and navigate.
Connections
by connector customer on 2020/09/04 06:00
Connecting flight possibilities should be shown on this site. Such as Las Vegas to Burlington, Vt. Even if it’s the next day.
Love to fly on this airline
by romeonina on 2020/09/03 21:20
THE BEST AIRLINES TO FLY
Excelente!!!
by yojani torres on 2020/09/03 20:09
Fácil de manejar la aplicación
Can’t get boarding pass
by Angry crash bird on 2019/04/03 15:40
This latest update is broken. I can see my trips and check in, but can’t get an electronic boarding pass. I get the message “Bummer. There was an error creating your mobile boarding pass. Please try again later.” I have flown 3 JetBlue flights in the past 2 weeks since the app update and I get this error every time, no matter how many times or how much “later” I try. I have deleted and reinstalled the app several times, logged out and back in again, and even updated the iOS to 12.2 (and deleted/reinstalled and logged out/in the app again after). THIS NEEDS TO BE FIXED! There are a lot of other features JetBlue really should add to be competitive with other airlines that other reviewers have noted, and I agree. But at the very least you need to have reliable access to mobile boarding pass, this is an expectation of any traveler today to bypass checkin or kiosks.
Spirit or JetBlue
by Cecily Tanese on 2020/11/10 10:28
Most recent JetBlue exp, I purchase a one way ticket to DR for me and my sis and upon boarding the connecting flight was told to get in line to speak to gate agent, once it reached our turn Was told we couldn’t board because we needed a return flight and was told we didn’t have time to purchase one because they were getting ready to shut the door. As I frantically tried to purchase a ticket on the handy JetBlue app they began counting down 1 min, 30 seconds, 15 seconds Then sorry too late. You will have to come back tomorrow there are no more flights going out today and because you bought a basic ticket we can’t try any other connecting flights. I was appalled, instead of having us wait in line to speak to gate agent she could have just told us so we could have had ticket purchased by the time we got to the front of line. We could have been told in Cleve when we arrived at airport to board the first flight. And the 3 min it would have set the flight back for me to complete the purchase could have been made up in the air, instead we had to get a hotel in FLL and missed our appt for that afternoon. Felt like something I would have experienced with Spirit and I quit riding Spirit because of the horror stories.
Seat assignments
by Nicknamer19 on 2019/06/15 20:15
My wife and myself planned a trip for our honeymoon and they didn’t assign us seats together even though we bought tickets together. Don’t understand how that makes sense especially with her being terrified of plans and needs me to sit next to her. I didn’t get any help from anyone that I chatted with online or on the phone and for this very reason never have flown with JetBlue and honestly never will after this trip! Please be aware of this trap and if you have kids don’t expect them to sit with you when you buy your tickets unless you pay the 50 dollars per person to change them. Absolutely ridiculous and the main reason why I fly with southwest and not JetBlue! Be aware of this scam and know that they don’t care if it’s your honeymoon, birthday, or funeral as long as they scam you and get their money’s worth. Then they tried to badmouth Expedia and such saying don’t do it with them just do it through us. Sorry to say but the trip with Expedia was perfect and the only problem was the flights with this flaky company. Just lost another 4 customers and more because I will be letting the world know of how difficult and complicated it was working with this airline. I will be making a post telling friends and family to never fly with this company for this very reason! Absolutely ridiculous without any help from you guys!
Customer service isn’t their strong suit
by rp14075 on 2019/05/31 02:21
I purchased a flight through Priceline. Apparently Priceline combined my first name and middle name Into one data field. As a result I could not sign in for the flight. I called JetBlue, and after a 10 minute hold time I was told this is a known issue, that it happens frequently. I had to manually type in incorrect information, in order for the system to acknowledge my reservation. As I was then walking through the check in procedure, the JetBlue agent apparently felt that she had given enough Assistance. So she abruptly ended the call before I finished asking questions. I was midway through the sign-on process, and there was no way to return and correct a prior entry. So I had to finish the entire process, logout and then log back in and go back through it again step-by-step. Every bit of this process has been cumbersome, slow and full of errors. If this is a known issue, why haven’t they fixed it? Why should I wait for on hold for 10 minutes, and then have the agent need to end the call rapidly? Checking in for a flight is something every single passenger needs to do… How can you possibly design such a process without giving users the ability to go back one prior step and make a correction?
Can’t get past the sign in screen
by KjTWilliams on 2019/05/11 04:54
I just downloaded this app today and haven’t been able to get past the sign in screen. I tried going through the google browser with the exact same sign in method (touch id) and it’s working just fine. People down load apps for convenience, things available at your finger tips to make check in, boarding passes and all things travel move along smoother. Which would make this app perfect, if only it worked. I see there were just bug fixes performed with a new update yesterday so maybe I’ll delete and download at a later date. Not a good look though also because this was my first experiencing Jet Blue at all per my fiancé’s flying experience with them. He spoke so highly and although my only complaint thus far is the performance of the Jet Blue app...We’re off to a rocky start!! Update: Months later after deleting and downloading over again, the app is now shutting down immediately after opening up! Not sure what the problem is but I’m booked through them for my wedding and it’s disappointing that for such a special trip we won’t have the app at our disposable! Not impossible just an unnecessary inconvenience.
Almost Everything You Need
by Hyokano on 2020/02/10 14:26
Maybe it’s because I bought my tickets through Travelocity but my in-app boarding pass was only available for my first flight from DCA to BOS. Had to ask my connecting Hawaiian Airlines flight to HNL to print a boarding pass for that flight, and then I didn’t have a boarding pass at all for my return flight back to DCA. Also, the info within the app was outdated by the time I was on my return flight from BOS to DCA. I had to use a third party app to figure out the most current gate for my flight, which caused me to walk back and forth between gates C19 and C26 which are on opposite corners of the Jet Blue Terminals in Boston. The app never updated the info even after the fact. It’s a great app otherwise but if I relied on it solely, I wouldn’t be able to get to where I’m going. Am I supposed to also have a Hawaiian Airlines app? I thought they had a partnership but it doesn’t seem to translate well into an ideal traveler experience. Still, this is better than the old days of having to print my boarding pass at home.
Crashes and times out
by Suomynona54321 on 2019/06/10 16:40
I tried to book a ticket through the app but finally gave up and booked on the website. The app kept timing out when searching for flights so it took me a while to find a flight. When I finally went to pay for the ticket, the app would take a long time to refresh when I unclicked “same as billing address” to put in a different physical address. After I had put in all of my credit card information and clicked the link to pay, it just kept bringing me back to the credit card entry page. There was no error message saying that I had missed info, just a bug. When I finally got it to submit the payment after multiple tries, it went through the “verified by visa” process and said that my purchase could not be completed! I was able to book the ticket on my phone through the website with no problem.
Extraordinary service
by Ria Harkavy on 2020/08/29 20:27
Due to the Covid-19 pandemic our travel plans were put on hold until a safer time. When my out of town grandchildren needed me to come care for them I decided to take every precaution and make the trip from Florida to Boston. After 14 days of isolating, 2 negative covid tests, registering with the state of MA, I began my journey to Boston Equipped with protective gloves, masks and sanitizer, I was delighted with the precautions that were in place through Jet Blue. The plane was completely sanitized, flight staff wore masks at all times, passengers boarded from the back of the plane to the front, they even took an extra measure by preparing sealed plastic bags for each passenger that contained a water bottle, napkin & snacks! I was overwhelmed by their kindness and genuine care for everyone’s safety and experience as they travel! My heart overflows with gratitude!
Travel nightmare
by Robin Black on 2019/04/21 01:10
Traveled from LAX to JFK and then Rochester to celebrate a very special birthday and my son’s fiancé’s bridal shower. Left hotel at 5 AM for a 7 AM flight. Was notified by Jet Blue on the ride to airport of 4 hour delay, but informed I still needed to arrive at the earlier scheduled time “just in case” they solved the issue. Ended up actually boarding 5 hours later, then towed back to gate for another hour of maintenance work. So, basically spent my entire day in the airport and missed the bridal shower! Ground staff, phone customer service, and flight crew were extremely unsympathetic or helpful. No compensation or apologizes offered. This is the third trip in one year with huge flight delays, and one cancelled flight (unrelated to weather). I’m done with flying Jet Blue. Their customer service has really gone downhill.
Love Jet Blue app
by Dad Rad on 2018/02/09 10:53
I love their app. It is so easy to navigate and find the best fares. I get the best deals here compared to Expedia, Kayak and other apps. They never have the deals the Jet Blue app has. Of course you have to fly to a city they serve. We fly often to Washington DC from Hartford to visit my daughter. We have gotten fares as low as $34 per person. Cheaper than driving or taking the train! Of course you have to be flexible with the times they offer and the return trip is a higher fare usually but they still are pretty cheap. And also we have never had a problem with their flights from Hartford or Reagan and the planes are clean and comfortable and flight attendants and other staff are always very helpful and courteous. It’s our first choice for an Airline! Keep up the good work Jet Blue!
Love JetBlue, Hate Their Website
by DJD562 on 2020/05/03 19:15
Have been trying to use the JetBlue website for the last two weeks and when it says I’m logged in and start booking a flight, it asks me to log in again, and then again after every step. When it came to applying True Blue points, it kicked me to the True Blue login which immediately states it is shut down. Then when closing everything down and reopening, the JetBlue app crashes 75% of the time after entering the booking info. This is not the first time I’ve had problems with the app. Update (this is actually laughable): Since I have been unable to book a flight using the app or the JetBlue website for well over two weeks, I decided to use their “Help” feature which opened an SMS window. When I typed in my issue that I’m unable to book a flight using points on their JetBlue and TrueBlue app or website, I received a message stating “Due to technical difficulties, SMS messaging is unavailable. Please download and use the JetBlue app to book your flight”.
Review
by Drdean2000 on 2018/09/24 12:25
My experience with JetBlue has always been relatively good. On my flight in July from FLL-Newark we were delayed 3 hours and there was not even a “sorry” for the in convenience... I missed dinner with my family and it ruined that entire evening. The most recent flight I was on was on time etc... BUTTTTTT what is going on with all the animals being allowed without carriers on board????? Besides the 4 or 5 small lap dogs that were on the flight there was a Labrador 3 Seats in front of me- I could not believe it! I am so allergic to dogs and if this dog was sitting in the seat next to me I would have had a huge issue. Dogs , cats etc need to be in carriers if they are going to fly. He was allowed to sit on the seat and then peak over to the sit in front and back- just ridiculous.
The nightmare of Irma
by ryanmax on 2017/10/23 14:25
During hurricane Irma I had the misfortune that I had to fly to California from Fort Lauderdale and it was quite a crazy day that day and Jet Blue took me out we got to where I was supposed to go they only problem was I paid a fortune for my fair is over thousand dollars and I called them up a couple days later explained how it happened that I was charge so much money and they refunded me all at the $99 fare they were offering me similar thing happened on American airlines my husband got a flight on that airline and they did not take off he had to go home and come back to the airport and I called them and I had to send and I had to send a letter and they refused they said they will not refund me the 900 and some dollars so you fly JetBlue if you’re smart.
Last 2 Flights were Horrific
by JetBlue 4 You on 2019/10/02 04:22
The last two flights on Jet Blue were the worst flights I have taken in the last 20years of flying. Don’t get me wrong, I love Jet Blue and Love Animals, especially Dogs. However, there has to be some enforcement on pet travel policy. The first flight I mentioned, I was watching a movie and the middle seat was empty and the passenger in the window seat took her dog out of the pet carrier and placed it in the middle seat and it started to paw me and lick me and I asked the person to please handle the dog and the flight attendant could have cared less after I asked what the jet blue pet policy. The second flight I mentioned there was 10-12 dogs on the flight they were all out of the carriers and that was if they even had carriers and it was like animals planet. Again, I love dogs and all animals, but on a flight Im paying for I would appreciate if folks keep their pets in the carrier as one dog ran down the isle and they were jumping all around the seats. One of these pets wasn't small. I feel like its unsafe and there is a reason jetblue has a policy to keep pets stowed and secured for everyone’s safety. When did this policy stop being enforced???
This app could be so much better
by Criveraf on 2019/06/10 20:10
There are apps from other airlines that are a breeze to use, to check prices, book flights, check status, frequent flyer status, etc. The JetBlue app is VERY slow! The UI is very confusing, not intuitive at all. You can’t really look at prices days before or after the given date without losing the info already entered or selected. It forces you to select the departure flight again. Also, font is too small! And in some places you need to open a drop down list that is not very evident to you (again, the app is not intuitive or user friendly). JetBlue say they keep improving the app, but in reality they need to overhaul the entire app if they really want us to have a good user experience. Now, I know this isn’t related to the app, but as for prices go, JetBlue has become a pretty expensive airline to fly; can’t count it as a low fare airline anymore. You look at other airlines prices like AA, Delta, United and what’s the difference??
Most frustrating app ever!
by hjnsklcskvslsvlv on 2019/11/13 05:52
No matter how often I update this app, I keep running into the same extremely frustrating issues. I can’t tell you how many times I’ve either opted to fly another airline or whipped out my laptop to book my JetBlue flight using the web after failed attempts at using this incompetent app. The app takes forever. I get the “Loading” spinning circle after filling in each individual field. More often than I’d like to admit, I’ve magically gotten as far as the final page before booking only to have the field for my billing address state be uneditable! It’ll just be gray and unclickable. I literally cannot enter my billing address state and therefore cannot complete my booking. When I tell you, I’ve almost — oh wait no, I have ACTUALLY thrown my phone out of frustration with this app. I don’t know if it’s just me, but every time. I mean EVERY TIME I give this app another try it ends up biting me where it hurts. And I end up flying Delta instead.
Flight inaccurately indicates canceled
by TessDarwin on 2019/04/21 19:17
Since two app updates ago, a flight purchased several months ago shows canceled. I should also add the flight also indicates canceled on my laptop. Customer service says it is not. Each rep has very nicely directed the problem to my end in their “bless your heart” voice. For example, restart my phone or clear the cache on my computer. I’m not computer illiterate. I use two every day 8 to 12 hours a day. I also tried querying for the confirmation without logging in on both my laptop and cell. Very frustrating..... I’m tired of these updates that add more “features” than making your customers lives a bit easier with travel planning.
Always A Great experience!
by wolfiewmn111 on 2018/10/11 19:48
When I fly it’s always JetBlue if they are a carrier where I’m going. It is the easiest process ever to make reservations, get to the airport & get where I am going without stress. I had my first ever horrible experience where I got held up in TSA. I hear customer service calling my name. 3xs they called me with the final call being the gates are closing. I can’t go to the gate. I missed my plane. I finally get to the gate. I explain my situation to Dominic, the JetBlue representative. He was sorry for my distress. He asks if I’d like to fly with another carrier. I said “No, JetBlue is the Best!” He gave me excellent customer service, rescheduled me for the next day’s flight & I was on my way. All JetBlue needs to do for me now is fly into New Orleans! 😜
Can’t get passed the sign up.
by Mr.Excuseme on 2019/03/22 01:46
I tried this app for the convenience factor but there is non. First thing that bothers me was ,when you try to and your personal info, they ask for your birthday and a scroll with the month day and year pops up. Cool, wrong NOT COOLl! It won’t let you change the month unless you change the year or days first. Really??? Took me a few mins to figure that out. I was ok with that, but then after I entered all of this information in and agreed to the agreement, BOOM it won’t let me sign up. It says check your connection. So I turned the WiFi off and went straight to LTE, put all of the good ol info in the right places and. DOUBLE BOOM, (sign in failed, check your connection) Fooled me once shame on you, fooled me twice shame on me, you won’t get me again! Uninstalling...
We love flying on JetBlue
by Lucky L! on 2019/12/13 00:21
We have been traveling for years on JetBlue and it’s definitely the airline of choice. We are now Mosaic members and enjoy all the perks that go with it, including free check in luggage, having our luggage come off first, the ability to change or cancel out flights, boarding next after passengers who need assistance, having a private telephone number to call to make changes to you ticket or just the ability to ask questions that are rapidly handled. But not the least of all are the personal who check you in to the flight attendants to the pilots are the most friendly and helpful of any airlines by far. We love you!! Luke and Mary Jo Pittoni
Jet Blue Experience
by Randie47510 on 2018/09/03 11:40
We only fly JetBlue. There is only one item we disagree with- and that is the raised price for bringing a pet in a carrier under the seat. Cost to jetblue is zero- I could pay for the seat next to me cheaper than the $125 for the pet fee. Ours is an older well behaved cat. He bothers no one- he seems to enjoy his carrier and sleeps in it at home. My thought is that if a pet becomes a “known traveler” and is consistently well behaved- offer frequent flyer discounts. Fly twice, third is free or something. We will continue to always fly jetblue because we enjoy the jetblue experience- we recommend jetblue to everyone. We would just like to bring Dumbby more often.
Worst app
by MrKDA on 2019/06/13 13:50
The American Airlines app is seem less when adding an upcoming trip. This app won’t let me add my flight so I can check in quickly when check in becomes available. I keep getting an error message. I tried to contact customer service via chat but it says they are experiencing a higher than normal chat volume? Seriously, that’s what chat is for! The app wants me to call them but I’m out of the country paying .15 a minute for calls. How antiquated is Jet Blue. Makes me wonder about the upkeep of their planes if they can’t keep something as simple as an app running. The fact that they’re receiving a higher than normal chat volume tells me that numerous people are figuring out that the app is garbage. Also, the 4.9 stars is garbage. Just scan through the reviews and you’ll see just as many 1 or 2 stars as 5 stars....that’s fishy. Next time, I’ll be sure not to use Jet Blue for anything.
JetBlue is Blue Chip All The Way!!
by LAJenn on 2017/08/28 06:20
JetBlue if it were possible for me to give everyone in your company a big hug I would!! You have come through for me so big with last minute travel plans at an affordable price. I am so appreciative of your services. Your flight attendants are super nice and treat everyone like the whole plane is first class. I 90% of the time I book online and it's faster and easier than ordering at Starbucks. The 10% of the time I have to speak with a representative because I have some complicated change that needs to be done same day of travel I always feel like I'm talking to one of my friend's. Jetblue I luv you!!!
Like it but hate it during high peak time
by al47373 on 2019/07/03 03:28
Seems like every year when I need it around the high peak holidays, the app lets me down. I’ll be in the middle booking, going as fast as I can go (which is pretty slow because the UI has so many drop down fields) and then finally I’m down but I’ll get an error because the price changed. Someone else booked. And I couldn’t possibly move faster because of field limitations...and now I don’t have enough points to book. It happened both this year and once or twice last year. Once someone starts booking you should hold the seat within a session before increasing the price. Then the price wouldn’t update so it kept giving an error msg. I had to contact help since I didn’t have a desktop.
Buggy alerts
by Pleeboid on 2018/08/06 11:18
I have experienced several false alerts coming from this app that have caused minor confusion at a minimum, and at times full on panic. The latest false alert informed me that my flight’s departure time had been moved up by 1 hour and 40 minutes. I live 35 minutes from the airport so I rushed out of the house and drove as fast as I could through the rain, only to run into the airport at what I thought was 5 minutes late for my new departure time. While I was waiting in TSA, panicking that I had missed my flight, I was informed by a fellow passenger that the alert was bogus, and that the flight was scheduled to leave at its normal time. The JetBlue staff could not explain what had happened. Not only was this frustrating, it was dangerous. I foolishly took chances try to get to the airport that were unnecessary. All other functions in the app seem to work fine, if not a bit clunky. Until JetBlue fixes whatever is wrong with their alerting I would not trust anything this app tells you.
Lacks frequent flier practicality
by neville burrows on 2017/12/03 12:43
I only recently started flying JetBlue consistently in the last year and while the flying experience is palatable - their mobile app is near useless. I started to write this review prior to the latest update and even after the update previously it had extremely limited functionality for a major airline. The latest update was comparable to putting lipstick on a pig. Cosmetic not functional. The biggest issue is the inability to change seats through the app, view a real-time seat map and view standby/upgrade list. To me, those are the 3 most important features of any airline app. Also it does not show TrueBlue activity only your point balance. The update seems to have improved the freezing and crashing but the app lacks frequent flier practicality of which would be expected for one of the top 4 US airlines. A ways to go.
JetBlue workers steal a phone from the bags
by MDCMA45 on 2018/09/26 23:27
My dad was traveling September 24 from Fort Lauderdale airport to Quito-Ecuador. He gave his carry on bags to the lady in the counter in Fort Lauderdale Airport Before the flight, when He remembered he has left his new iPhone 8 Plus with the box and everything inside his backpack. He went back to the lady at the counter asked for his bag if is still there to get his phone and the lady told him the bags are inside the plane already. When he got home to search for his new phone the phone wasn’t there. They gave us a phone number in Ecuador that nobody answers, and we asked for help here, and they just told us to call that number. Do you think that people that work there will be honest? and wouldn’t steal stuff inside our bag? And if they do take anything shouldn’t the company be responsible for the stolen items and pay back the customer?
15 years and counting
by Mericrismi on 2019/10/14 04:27
I’ve been traveling with Jetblue since they open in Logan Airport, Boston, MA. having no complaints at all. Good service, quality and excellent pilots . You can choose your seats and can have a carry-on and personal without charge. Sorry that Mr. Nickname19 experience was negative. You should always asked about the seatings, luggage, etc. Don’t assume because one airline performes its way , the other airlines will do the same. Always confirm your benefits, rules , actions and everything that concerns your flight and what to expect. It’s your responsibility to make sure everything is correct.
Flights
by Red1577 on 2017/12/10 22:21
There should be more options of direct flight from FLL to SDQ. That flight being at 5:50 am is way too early!! There should be a flight at 10 am at least!! Also, it would be great if there was a flight from PBI to SDQ, there are so many Dominicans that have to drive down to FLL in order to be able to catch that flight. If someone lives in Port St. Lucie and needs to be 3 hours before their flight to the Dominican Republic ( 3am ) they would have to start driving between 1:00 am - 1:30 am so they can catch that 5:50 am flight. But PBI would be great for all of us that live in Palm Beach and St. Lucie Counties!!
Only Way to Fly
by Kaykx on 2017/09/30 04:31
JetBlue is literally the only airline I have ever flown consistently and am always satisfied with. I have even had some rough travel experiences using JetBlue and they have ALWAYS made up for any short-comings, above and beyond as well as extremely promptly including putting me up in a 4 star hotel near airport, paying for dinner and breakfast, and changing flight times and dates at no extra charge. I truly swear by JetBlue through and through and I honestly haven’t flown any other airline besides them in the past 5 years. Love em’ and their blue chips and Dunkin’ Donuts coffee. 👌🏼😍💙
Impossible to book through the app
by dallasapollo on 2018/07/05 18:26
I love JetBlue but it is literally impossible to book a flight through the app. There are two many amateurish bugs throughout. Like in one spot the "phone number" field (required) gets populated by a drop down list of countries, with no way to put in an actual number. In another phone number field, dashes are required but the keyboard that gets displayed doesn't have a dash button. Also, don't tap any of the "info" buttons to see the difference between the different plans - there's no Close button. The only way to close it is to shut down the entire reservation process and start over. All in all just a terrible terrible experience. I tried twice, wasted half an hour, and was never able to book my flight.
Unreliable in an emergency
by Yours Truly_17 on 2019/08/04 08:11
Worst airline app. For some reason it has a lot of bugs which makes the app lag when trying to book a flight. Someone or whoever is in charge of the app NEEDS TO UPDATE IT. Then when I called for customer assistance over the phone the clerk was rude and unprofessional when trying to assist me in booking a flight I had missed because my daughter had surgery that went over it’s time. But regardless I thought the app would save me time instead it waisted it. Take a look at your product it needs some modifications immediately
My Favorite Airline
by Omega1015 on 2018/05/30 17:39
JetBlue has always been my favorite airline.I always have comfortable seats good movies to watch and great service. This very last flight I had enough true blue miles to buy my husband’s ticket, so he flew free. Can’t get better than that. I only wish we had the same confirmation number, but I guess that’s not possible when you get a free flight. As a result of different confirmation numbers, I ended up getting TSA approved and he did not. I guess it’s a small price to pay for free flight. I will continue to be a true blue member. Jet blue is the best
Frustrating
by Monica54321 on 2018/09/20 05:53
The app can be very frustrating when you book a flight. No problem searching for flights and comparing priced based on days. But when you actually book, it gets stuck. Today it got stuck after I entered additional passengers(in the system as part of my family plan). Then I noticed that that TSA pre-check numbers were not automatically entered, although they are attached to our accounts. Great way to prevent a customer from making a purchase! I’ll have to go back and find the numbers on the TSA paperwork or make the reservation by phone, which reduces my points. The app got stuck over the summer when I was making reservations, too. Thought they would have cleaned up the app by now.
Can't finish a booking on my ipad... Bugs bugs bugs
by elcaba on 2018/07/13 03:41
Looked for a support / feedback email or form. Didnt find anything on the app itself and the app store link "app support" is useless, so i guess this is the only place I can contact jetblue developers to let them know they need to do better debugging / testing. I have the latest iPad / ios / jetblue app. Got stuck before i could select the seats. Had to go and start all over from my iphone. On the phone once I hit submit on the last step, it refreshed and the submit button was green again, as if I still had to submit it again, it didn't give me a completed confirmation, even though I did receive a confirmation email. So both apps have bugs, they need more testing.
Absolutely Terrible
by Royal oak track on 2018/09/16 11:58
I keep trying to Check in for my connection flights in Boston and New York. my first flight from Detroit to Boston is all set got my boarding pass and everything. but I’m trying to check in for my 5am flight to New York 917 and then my 9am flight to my final Destination St. Maarten 787 to get my boarding passes & the stupid jetBlue app says “we are having trouble processing your request check your connection and try again” EVEN THOUGH MY INTERNET CONNECTION IS WORKING FAST!!!!!! jetBlue you need to be on your A Game when it comes down to situations like this. This is the last time I’m flying jetBlue. I’m never flying jetBlue Again after I return from this trip. I’ve had a bad experience with jetBlue before and it’s happening again the first time was a long delayed flight and now this
The least helpful of the airline apps.
by LndsyA on 2018/12/19 20:45
I use airline apps all the time to check status, gates, electronic boarding passes. I haven’t traveled with JetBlue for a long time and was optimistic seeing their shiny new app. But sadly it is mostly just frustrating. It’s been years since I have had to use a paper boarding pass. But I have had to do that for 6/6 flights on this trip. Im already checked in, on my last legs of the rerun trip, and the app won’t let me get the electronic boarding pass. Sometimes it says I have to wait until 24 hours ahead to check in (I’m sitting at the gate!) and other times it says that electronic boarding passes are not available for this departure airport (JFK!?!). I’m so disappointed with this app.
Jet blue
by David5319 on 2019/01/17 18:12
We have been treated as if we were in first class and we were economy. It started our trip off with smiles and happy thoughts of our vacation and I was traveling with a teenager. So that tells you. How things could have gone! Then I applied for the jet blue credit card on my way here and when money started to get tight I called to see what they could do and they sent the card fed x to my hotel. I still can not believe how well I have been treated. From now on Jet Blue is the only way to travel for my family. Thank You Jet Blue!!
App support?!?
by Needzerostar1977 on 2017/09/27 12:52
Have been using the app for a fairly long time but since the most recent update constantly crashes on login. Also if not logged in but adding my upcoming flight confirmation number. App support link just takes you to the mobile site, and contact us links and numbers there doesn’t seem to offer app support. I've tried... reinstalling, updating ios, flushing data, along with all the usual stuff. App works until I either login or not logged in will crash after adding flight confirmation Please help me either obtain prior version or resolve issue.
True ‘True Blue’ client
by bababababarann53 on 2018/11/14 20:41
I always use True Blue to fly back and forward from NY to Florida and other places within its locations. I had to recently AA to fly from lga to Miami. I have never been so scared, uncomfortable and disrespected on a flight. I travel internationally as well and this was the worst experience. Firstly the way they board is ridiculous. Hugs pile ups in isle of plane. Didn’t carry many choices of soft drinks. Also to pay a ridiculous price for checked in bagweighing only 40lb. I could go on. But I won’t. Jet Blue I love you. You are the best of the rest.
Love JetBlue - APP is cumbersome
by flyreview on 2018/06/24 23:46
This rating is for the APP- the airline and service get 5 stars. But I find app design cumbersome to use. Some times you scroll down and check a box other times you have to look up top to move forward. Would like it if you made moving around the APP consistent. This is not a super big deal but the whole purpose of using an app is to be able to get though the process quicker and if you searching the APP trying to figure out how to maneuver around that will slow you down.
Thank You
by NancyK964 on 2018/06/24 01:31
I always receive excellent service with JetBlue. Today is no exception. My dad has been moved to hospice and we are told he will pass in the next 24 hours likely. I’ve been flying back and forth to help etc., but now my scheduled trip for next week needs to change. I spoke with Dave and he refunded the trip I had scheduled for next week and comped me tickets for my disabled daughter and myself for tomorrow. I’m shocked and so grateful Thank you so much for the kindness you showed my family during this insanely difficult time.
Great experience!!!
by Moreyy08 on 2020/09/20 20:41
This was my first experience with Jet Blue & I am pleased with the treatment received while aboard. The flight attendants were very attentive, professional & friendly. The Pilot did a great job in assuring a smooth ride & Landing! The seats we’re comfortable, I did did appreciate them blocking off any middle seats to avoid any physical contact with other passengers, I appreciate the entertainment provided along with a snack (bottled water, cookies & crackers). Overall I would recommend Jet Blue especially to any new time travelers & anyone who suffers from anxiety!
Waiting 4 hours to take off
by kmsoap on 2019/08/26 12:38
Taking a short flight from Westchester airport to Tampa spent more time sitting on the plane before takeoff then the entire flight should’ve been. After three hours and refueling twice, by law we needed to get off the plane. Proceeded to get my family something to eat after spending $75 on incidental sweet we boarded the plane. Arrive to Tampa it was entirely too late for my ride to pick me up had to pay for a taxi to the hotel another $50. JetBlue just sent me a refund for my inconvenience for $25, really?
Animal lovers
by Tico Tom on 2019/10/14 04:12
My wife had two emotional support dogs and when we flew we bought three seats and the dogs were on the floor between us.. I cannot say enough on how gracious the Jet Blue staff was through those tough times.. the conduct (attitude)of your employees usually comes from the top down... congratulations on giving your employees the feeling of being respected and part of a team to make the whole flying experience special..we fly often from Orlando to San Jose CR and were wondering when we will have flights from Orlando to Liberia CR?
I give them 5 stars!
by Mom's acc apple on 2017/08/07 23:41
My husband and I have switched from Virgin to Mint since they started service from Fort Lauderdale to Los Angeles in March. It keeps getting better and better. After my first flight, I sent and answer from a JetBlue survey they emailed me. I spelled out a few things I thought it was missing... socks, priority boarding before all guests, internet... To my surprise, they have implemented them all! I was stunned when I opened my little bag to find socks!!! JetBlue, you are awesome, thanks for listening. Thanks for keeping the minty lip balm too!
Wow
by maria sullivan on 2017/09/13 15:31
I live in Florida MiamiBeach I happened to be visiting family ,, I stayed longer because it made no since to hurry home with a horrible hurricane coming,,,you guys helped change my flight did not ask for more money ,, iam truly happy I've fly and only like to fly you guys since day one ,, you are truly a special business,,,while other airlines we're trying to rip off people you actually help us ,, there are no words ,, now you are feeding my people in ft Lauderdale,,, no words can express my thanks to u ❤️❤️❤️❤️❤️👌
Needs some work
by Audrey77 on 2019/11/02 00:49
Hello. I use the app somewhat often but mostly experience slowness of getting to page to page. It is every time I log into the app. Plus on my previous trip I was checking how much Mint would have been for the outbound flight. It let me continue through the whole process but didn’t tell me how much. When I checked again I had no longer had a seat assignment. When I called to speak to a rep, I lost the original seat I had which was closer to the front of the plane and had to go towards the back. 2nd time I had lost my seat assignment. Please check on appropriate updates. Thank you.
Delay due to faulty air conditioning
by Rob 20190416 on 2019/04/23 01:17
My flight from jfk to rsw was delayed 4 hours. The response from JetBlue was sorry for the delay the air conditioning is still not working. Honestly it sounded more like he was lying to us just to keep us quiet. Instead of comping us something like headphones or snacks we were given nothing. Because we arrived 4 hours late I ended up getting in an accident by a drunk driver as well as being injured...great way to start vacation. Once I called JetBlue to see if they would comp us for the delayed flight I was told that they were delayed because of weather in the Dominican Republic. When i asked what the weather in the Dominican Republic had to do with my trip to Florida he responded with there’s nothing I can do. I don’t know if they choose to not care about their customers or the customer service reps are poorly trained/educated. I would really like a call or email from a representative from the corporate side of JetBlue however my expectations are not very high given my previous experience. JetBlue I am waiting for your call/email. Sincerely, Loyal and unhappy customer.
Rating Trends
162,175,187,182,173,190,168,178,173,199,172,158,160,193,173,169,224,152,147,139,130,130,133,146,192,122,157,139,141,137,179,158,148,163,0,6734,163,203,184,170,131,233,159,176,199,180,182,184,186,158,172,146,219,168,79,251,171,149,232,163,170,213,220,184,180,219,229,130,175,218,150,131,187,236,185,202,198,167,187,223,233,177,221,195,162,178,238,268,183,285
All Versions
5.0
1,053,133 total
 5
945,003
 4
84,244
 3
13,655
 2
3,277
 1
6,954
Current Version (4.20)
5.0
1,046,555 total
 5
940,990
 4
83,533
 3
13,340
 2
2,907
 1
5,785
Version History
More...
Keyword Volume Hits KEI Rank
traveling app
35.82
9
blow app
0.00
2
jet blue airlines
332
1
trips lite
0.00
1
trips pro
0.00
1
jet airways
367
1
jetblue airways
261
1
jetblue app
60.83
1
jet blue app
363
1
book banat
0.00
book d'oreille
0.17
berat ideal
0.00
boka truck
0.00
jags mobile
0.00