Screenshots
Search Visibility
App name
JetBlue - Book & manage trips
Description
Take JetBlue everywhere you go! Download our award-winning app to book, manage and check in for your trips, access boarding passes and more. Day of travel – Your day of travel is a breeze with key information right on the home screen. Manage trips – Update your seat selection, add extras or make changes to your itinerary with just a few taps. Boarding pass – Check in and get to your gate quickly without the hassle of printing a boarding pass – one less thing to carry on! My trips – Add your upcoming and past itineraries to access everything you need to know. Book flights – Search and book your next trip with ease. Chat with us – Connect with a JetBlue crewmember quickly through live chat and get your questions answered. Airport pickup – Rent a car with Avis/Budget or schedule a shuttle. Inflight experience – View all our snacks, drinks and entertainment options. City guides – Learn about hot spots by tapping on city names in My trips. My TrueBlue – Enroll or sign in to TrueBlue to keep track of your TrueBlue points, view your Travel Bank balance (if you have one), request points for past trips and enjoy a more personalized experience. & More – Access our flight tracker, travel tools, airport maps and other content.
Takes FOREVER to load & CRASHES
by Jvere08 on 2021/05/06 19:50
I’ve had this app for years now and all of a sudden it’s giving me problems. I can’t manage my trips, book a trip or look up flights. It either takes forever to load or crashes. when I say forever to load I mean I’m there 1+ min waiting to get to the page needed. Whether it’s booking or trying to manage my trip. It’s pointless. I have to open my web browser & do everything through there versus the actual app.
Love
by bossytash on 2021/05/06 04:47
Plans very clean and spacious
Easy to use and convenient
by helpmenetflix on 2021/05/05 18:16
Easy to use and convenient!
Fake Good Reviews?
by AFLJWIFEJWF on 2021/05/05 06:57
I have no idea where all these positive reviews are coming from. I had to exit this app numerous times as it glitched and froze while booking a trip. It’s asking me for booking information for a trip that I bought through the app. It says “loading” and nothing happens. It’s just a hot mess.
Charging for all bag and seat no good before you guys were the best with this new charged
by Moreno2630 on 2021/05/05 00:50
Charging for everything little thing.
Don’t use this on your iPhone. Great on iPad.
by Blue:( on 2021/05/05 00:30
You may have luck booking a simple flight, but using points or doing multiple person bookings causes so many refresh pages that the app inevitably runs into an error during the booking or payment process. This has happened to me EVERY TIME on many different iPhones over the years including my iPhone 11 Pro. Our iPads work fine.
Flight delay gone absolutely perfect!
by SolNid on 2021/05/03 12:41
My flight was delayed and I would be over 14 hours later than my original plan I texted with Llaisaane it was an awesome experience I was out on another flight quickly and painless thank you!!
Need to buy a new phone for this app
by scam update on 2021/05/02 09:44
Market ploy in cahoots with apple to buy a phone with latest iOS What’s wring with an I phone 6? Can’t your software clowns make it backwards compatible ? Update happened the morning of flight....uhg!
Trying to update jet blue app
by ufc4all on 2021/05/02 01:12
I have been trying for over an hour to update the app. I was trying to book a flight
Help needed with app
by cxxxxxxx cxx. on 2021/05/01 20:08
I am unable to use my jet blue app. I keep getting a message to update the app but it will not update.
My experience with “My JBlue”
by emprezzfiona on 2021/05/01 19:11
Clean cabin, Spacious seats, warm welcoming crew members...No other airline for me. #lovemesomeJBlue
Can’t Access App
by Zd3466 on 2021/05/01 15:52
I can’t access the app anymore since my iPhone doesn’t has version 13.0. What are we supposed to do if we are being forced to try and download an app we can’t?
My favorite Airline
by sonji44 on 2021/04/30 22:20
I love JetBlue because is the best Airline.!
Love JetBlue
by mskysor on 2021/04/30 21:44
We always fly JetBlue whenever we can! More room and I love the TVs
Ben is a nervous flier.,.
by Ben is a nervous flier... on 2021/04/30 20:20
App works great. Had to figure it out first. Flight and attendants are top notch!
New upgrade does not work on iPhone 6
by Gail55 on 2021/04/30 13:50
Thanks Jetblue. You have eliminated access to your app for all your iPhone 6 customers. Not happy.
Pastes from clipboard without permission
by Ron321 on 2021/04/30 10:50
As soon as you open the the app, it reads your clipboard. There is no excuse for this.
Unable to use your app as it does not work properly
by fmsdj on 2021/04/29 22:14
I have an older phone and when I access the App it wants me to update to latest version and would not allow me to perform any transactions on the iPhone App.
New app does not work on i-phone 6 AND also disables cur app with continuous update notif
by Forced to Buy New i-phone on 2021/04/29 18:21
My JetBlue App ver 4.20 does not work on my iPhone 6 since ver 4.21 was released. The pop up notification directs me to an endless loop of trying to update to ver 4.21-reload ver 4.20-pop up notification. So now I can’t use any app which I very much depended on. I tried turning off app notifications through iPhone settings but no luck. I reported this via call to JetBlue (56min wait time). So frustrating. I see other customers via app reviews also have Same problem. I can’t afford a new $1500 iPhone in order to load ver 4.21 app. Any help would be appreciated. Web version does not provide the same level service that I expect while traveling. 1hr wait times on phone and on day 2 waiting for a response from JetBlue.
New version
by rose fla on 2021/04/29 16:52
I am not allowed to download a new version or past ones I cannot get on the app at all
App crashes on iPad
by FWSJ on 2021/04/29 14:17
Lastest update a dud......
Not working
by Skcjmom on 2021/04/29 10:50
Will not open on my iPad!
Love Jet Blue
by Sarita Jet Blue on 2021/04/29 03:29
My number one airline to book!
App ERROR cost double $
by Gabriel R. Emanuelli on 2021/04/28 21:15
I attempted to purchase a ticket via jetblue app. Needless to say transaction fell when payment was being processed. No emails received, nothing. Decided to try via laptoo a few days later. Bought new ticket and now system did processed both 2?
Francisco
by DJ NARRY on 2021/04/28 17:36
Google app to buy and everything is easy
Does not support iPhone 5S which can not install required iOS 13.0 update
by SwimBikeRunGymEat on 2021/04/28 17:29
Now I can’t use the app at all!
Teamwork
by 0pagan on 2021/04/28 14:59
Love the teamwork each employee Takes on when dealing with their customers. The seats are comfortable and spacious Love the tv channels they offer.
FLIGHT CHANGES
by Lurchich on 2021/04/28 14:06
It is VERY frustrating booking a flight MONTHS in advance, only to get emails about flight status changes and ONLY giving me the NEW flight time! I can’t recall what the original time was and whether you are changing it 5 mins or 5 hours! Please change this ASAP and list the flight changes from what it WAS, to what it now IS! 😡🤬
Buena.
by 86neng01 on 2021/04/28 13:10
Deberían tener opciones de idiomas.
Horrible
by Rainbow bright 1234 on 2021/04/28 00:17
This was my first experience with JetBlue and it didn’t start out good. App is super slow, took forever to load. Had to put all my info in twice cause the app took to long. You can’t auto fill anything. When I chose my flight, I got the cheap one but it still took me through the other options even though they didn’t apply. I wouldn’t have used JetBlue at that point but I had no other choice. Hopefully the fight is much better.
Forced app update not working for older iPhones
by Onehanddrumming on 2021/04/27 22:50
As others have mentioned, the older working version of the JetBlue mobile app cannot be opened without being diverted by a forced update notice. Unfortunately, the updated version requires iOS 13.0, which is not available on older phones, so for many users like me the JetBlue app no longer works at all.
Great customer service and they are always there for my flight changes
by jojanna :) on 2021/04/27 21:48
I’m a true member since 2004
Update says if you don’t have 13oas you can download latest version but won’t let me.
by obie one knoby on 2021/04/27 21:17
Won’t let me but says I can download latest version below 13oas. Does not work. I am mosaic and want to use my phone app. Come on people!
App stinks
by Sailher91 on 2021/04/27 00:58
2 hour hold on line after 3rd flight change by Jet Blue from non -stop originally booked flights to crazy red eyes with 5 hour 5 am layovers in Boston. Tried to cancel or modify on app and nothing could be done. Tried to text or chat - nothing! This is horrible service and I won’t use Jet Blue again.
Don’t Bother!
by jessicaxdelia on 2021/04/26 20:49
In theory it would be great. But I can’t even login. I can login on the Internet just fine. It tells me to call customer service, so I do, they can’t help me. Wasted one and a half hours on hold to be told that sometimes the app just doesn’t work sorry.
App is broken
by Hamden Scan on 2021/04/26 16:21
After contacting JetBlue 7 different times, each having to wait over an hour in a queue on the phone or in a chat, I am disgusted. I had to make 2 reservations because I have over 7 in my party and I no longer have the ability to manage either of the reservations. JetBlue has changed our flight times and the seats I originally picked out and there is a 1.5 hour wait to speak to someone. I am frazzled. I am giving it one star only because I am unable to post without checking a star. Please fix this problem!
Horrible Airline
by utaaaahn on 2021/04/26 15:23
JetBlue changes their flight schedule more then I change my clothes. It is so ridiculous to get rid of the day flights and not the red eyes. I will never use JetBlue again. Horribly run company.
JetBlue app
by jet Blue lover Elyse on 2021/04/26 00:59
The old version of the JetBlue app is not working at all on my I-6 phone. It won’t let me update the new version because I don’t have 13.0 iOS. I have 12 point some thing on my I-6 Phone. I spoke with Apple and they said that Jet Blue did not update their app properly because it is not allowing many people to use their app because they don’t have 13.0 iOS on their phones. Please resolve your app issue immediately so I am able to use it like I have been using it for 15 years. I don’t have iOS 13.0 so I cannot use the JetBlue app for anything, even though it says that I can download the other version. I already have the original JetBlue app and it’s not working at all because you have a new App that requires iOS 13. Many customers including myself do not have iOS 13 on our cell phones, so we cannot use the old app or new app! Please resolve this ASAP! I’m extremely frustrated and have a JetBlue flight in a week so I will have to download my boarding pass and cannot do so at this time.
Can access it with older phones
by Church kit bob on 2021/04/25 17:35
I don’t have the latest Apple phone so it won’t let me update and it won’t let me use the app
Girl at the counter
by qwestforservice on 2021/04/25 13:05
Awesome helper Great Job AirOps Ex-JB Class 209
Deben pensar mas en el cliente.
by riveiry on 2021/04/25 03:23
No es justo que quiten la maleta de mano, deben tener mas flexibilidad con el cliente.
The best
by suedujour511 on 2021/04/24 19:04
JetBlue is by far the best ❤️❤️❤️❤️
Jetblue
by jhan arteaga on 2021/04/24 15:10
The best airline in the world, easy, fast, and affordable prices.
Not working on iPad
by Frustrated Booted on 2021/04/24 09:31
I’ve even turned on/off my iPad and the app is still not working. It works on my iPhone though. When i touch the icon to open app it appears for about a second or two then force closes back to Home Screen. Help. Never had an issue before
Can’t download app
by frankd52 on 2021/04/23 00:20
This is terrible somebody in jet blues it department really screwed up Can’t download app and old app not working Why didn’t jet blue leave well enough alone!!!!!!!!!
Love JetBlue
by Ciara k. Barnwell on 2021/04/22 23:31
Every time I fly it’s a great experience
Saddened: quadrupled points for mosaic extra legroom seats :(
by iPhone<3er on 2021/04/22 23:11
S
JetBlue
by Ragrr1234 on 2021/04/22 20:31
Love you guys. On the money. To the point Grace in tough times. Thank you
Angry JetBlue bird
by angry JetBlue bird on 2021/04/22 19:40
Phone is not upgraded to ISO to a 13.0 Version yet. unfair. Please fix soon.
Lax to Miami
by HZOH on 2021/04/22 18:52
I traveled to Miami from LAX back in February and had the most amazing experience. Jet blue is on time and precise with a great customer service. Flight attendants are very professional and helpful, and I have never had any issues with the flight take off or landing.
Crashes on open
by sdg13 on 2021/04/22 01:24
Please fix this.
Salt Lake City to Orlando
by Moore Travel on 2021/04/21 23:41
Rumor has it that your removing the 10pm nonstop flight to Orlando. I think this would be a mistake as it would give all the business to the Delta red eye that isn’t even a nonstop! I fly this route 2 times a month minimum and love that it leaves 2 hours before Delta and lands 5 to 6 hours before Delta flight. Please reconsider. Thank you for your time.
Great airline to fly with!
by ☹️, ☹️ on 2021/04/21 17:25
Plenty of room, friendly flight attendants, free movies, carry-on luggage, competitive pricing, easy to use app.
Horrible
by all dfhjkll on 2021/04/21 12:03
If I could leave zero stars, I would. The app has so many bugs and doesn’t have accurate information. It functions slowly and has many error messages. Equally poor is your customer service. Not user friendly. I will probably not use your airline in the future because of this. And I can’t leave a review because my nickname is already taken? What kind of service is this?!?
Duplicated transaction
by Biamnet on 2021/04/20 23:47
I tried to check in online twice and as always there was an error with the seats, and my card was charged twice for my bags! I dont suggest nobody to do this
Terrible experience
by Arcadefreak on 2021/04/20 01:33
This app is trash. I’ve tried resetting my password. It says it will send a link to your email within 3 minutes. I get the link 25 minutes later and when I tried to reset, it says the password reset link has expired. On top of that, there’s a 60+ minute wait for customer service. Such a terrible experience.
Certain updates
by Andreina 😉 on 2021/04/19 23:35
Great app for multiple reasons but should be updated by country. Certain services like check in don’t work in some countries (e.g. Dom Rep) You’d still have to go through the full process. So if it doesn’t work it should be removed as a service.
So slow. Impossible to book/search for flight using app.
by kurt1051 on 2021/04/19 18:54
It is impossible to search for a flight using this app. The screen will just say loading for 10 to 15 minutes after you search for a specific flight. This is only useful for checking in and getting your boarding pass. I do not recommend even trying to search for flights using this
Great
by jaydelk on 2021/04/19 14:35
The app works well! The board pass is great fast to the point.
Pasting from my clipboard without permission
by Zdog22 on 2021/04/18 17:04
Why are you pasting from my phone’s clipboard without permission? Please remove this functionality as the user does not know what you do with that information. That can be a dangerous mishandling of user info.
Site could use a link to menus
by vin unhappy on 2021/04/18 14:54
Great app for making and managing flight ( and hotel and car offers). It seems to me that a link to the inflight menus would be helpful, especially the mint menus that offer choices. Just a suggestion. Mint service is the best innovation in long flights since Pan Am first class (and British Air improvements). Mint really improved flying to the point of enjoying a long flight.
Terrible App!
by mpf1964 on 2021/04/18 14:13
I have been trying for TWO HOURS to book a simple round trip direct flight from Buffalo to Orlando and back. The app and my iOS are completely updated. The app moves at a snail’s pace, then it freezes totally, then it boots me out at the payment screen because my “session has expired”. I’m going to try the website now. Hopefully, Jet Blue’s service is better than its app!!
Raffi khorozian
by Soccerswag25 on 2021/04/18 13:38
App is very slow to respond. Slower function. Too cumbersome. Previous Travlers aren’t saved in your system like United does.
App
by $eagles% on 2021/04/18 13:20
Slow not user friendly
Unable to Book Flights
by Laur245 on 2021/04/17 03:42
I don’t know how many times I have gotten through most of the booking process and entered all of the traveler information only to receive a “server timed out” error message right before I can finally check out. I vented to a family member that said she recently experienced a similar issue and had to book over the phone. It’s far more convenient to book on an iPhone than it is to fire up a laptop, so I would imagine JetBlue loses potential travelers that don’t have the patience for it. I really hope this issue gets ironed out soon.
Easy and convenient
by FLorbust on 2021/04/16 20:30
Love this app. Easy to use and very convenient!
JetBlue
by Fran the caterer on 2021/04/16 20:25
I’ve been flying with JetBlue for years. They have great stewards. The flight is always pleasant with TV. GO JETBLUE
Needs Improvements
by Kmart Bos on 2021/04/16 17:06
This app needs some serious improvements. Super slow, and not very user friendly.
Too many bugs
by ShyBoogs on 2021/04/16 12:13
For such a high powered company, your booking app is sub par. It glitches alll the time and kicks you off mid-booking. This app needs a serious upgrade. I love flying JetBlue but look into what American Airlines app is doing and get back to the drawing board. Sincerely, it’s 2021, do better.
Unable to book
by stjohncharters.com on 2021/04/15 11:10
Both app and on website. Can’t book because no “one time code” is sending and therefore I am unable to complete the transaction. Tried multiple times
Jetblue
by yladdd on 2021/04/13 17:42
This app is my favorite travel application.
JetBlue App
by Cynamin Diva on 2021/04/13 15:38
User friendly- easy access to each area Everything all in one area
Terrible
by Beachdreamer910 on 2021/04/13 01:45
This app is absolutely terrible. If I could give it zero stars I would.
Jesus the Loading times
by Tony (Marys highschool) on 2021/04/12 23:20
I have spent more than 30 minutes trying to load the screen just to get timed out because of a network service error you better off booking ok the web cause this is ridiculous! Time I am never getting back and I am old! This is insane I just want to book my flight!
Best Airline
by AFL222 on 2021/04/11 00:05
Best Airline we love flying jetblue
If I could give a 0 I would
by Ootmaster on 2021/04/10 19:58
Been trying to book a flight for 30 min on the app, website, everything, tried calling, texting, chat literally everything is either done, non responsive, it won’t take any of my SAVED information for my profile
Check-In not working
by Domanna on 2021/04/10 13:30
I’ve been trying to check in for hours. I fill in the information and when I click “check in”, it resets. I called Jet Blue, but was on hold 24 hours. I used to find this app really easy, but it’s not working right.
Online Check-In Does not work
by Shifter18 on 2021/04/09 21:55
Missed my flight due to this horrible app! The online checkin feature re-directs to the online checkin page, which does NOT work! It keeps taking the info and once submitted it clears the form and does nothing! Also the last field should be called Booking reference not confirmation code!!! What a messed up App.
Gisselle
by GissiV on 2021/04/09 21:16
Very professional and professional and very comfortable. I love JetBlue that all I can say. Thank you
I can’t be the only one
by Capt Kirk of Conn on 2021/04/09 13:14
Folks, it pains me greatly to criticize a brand that I absolutely love - a company that has taken great care to ensure I have a wonderful flight experience going to dozens of destinations over the last 15 years. Here’s the bad news: the majority of time I attempt to use this app there is some kind of failure. Often the failure occurs in the later stages of a booking and will freeze up for no apparent reason. I used to think the app team at Jetblue would figure these problems out, but problems persist year after year! Jetblue team: pay MORE attention and get your ACT TOGETHER! The app should be at the same standard where the rest of your business performs. Clearly there’s a breakdown in your testing procedures and a tone deafness that has to be confronted.
Challenging to use
by Jane!! :) on 2021/04/07 11:56
My flight is having an error where it won’t connect to my trueblue number, but when I log out of the app it works. I can’t figure out how to switch my seat on the flight even though I paid extra for it. Struggling to find what I need and getting frustrated
It lags
by SoulEalk on 2021/04/07 02:48
It lags. Needs some rework done. Like seriously..
T
by T-oss on 2021/04/06 15:30
I love flying with JetBlue
Comprehensive
by Lucious 754 on 2021/04/05 15:08
I find the APP extremely useful for my records at end of year . Complete travel history makes year end deductions easy.
Very slow app
by ReenRod on 2021/04/05 11:28
I like
Credit card
by sunshine6363 on 2021/04/01 17:31
I wish I could have the access to my Barkley card for JetBlue. It would be very easy, all in one place. Thank you
Bad treatment for a Member
by Garrymilord on 2021/04/01 13:27
I don’t really loved the way they treat me like a member there’s no way !
Known traveler with no pre-check
by realtorboops on 2021/03/31 21:30
JetBlue has my Known Traveler # and my ticket is not “pre-check” but my husband’s is. This is the 2nd time this has happened and I am very upset. Can you correct this error? Bett slatko Known traveler #982934054
8-hour delay, zero empathy, do better.
by JohnPaulWeber on 2021/03/31 18:17
A credit issued from 2019 for an 8 hour delay flight that takes no more than 45 minutes (Buffalo to JFK). The drive to and from can be down in lesser time. A credit was issued immediately without apology and a strict time frame to “use it or lose it.” Proper description. Book out a year as Covid hit shortly after. Two months prior to departure, jetblue changed their times. As they did with my flight I booked for Vegas in mere days after booking. Attempted to speak with customer service. Gave my number for a call back. THEY advertised quickest way was via the app. Couldn’t cancel in my trips. Was hit with error to call 1-800-JETBLUE. Finally got to speak to “someone” aka automated robot or either the least empathetic person I’ve ever met (I’ve worked in 3 hotels in the past decade and worked overnights; I’ve seen A LOT) If you’ve read this far, do yourself a favor. Book elsewhere. The JetBlue points got me but what they cost in lack of customer service can be money spent better at literally any other airline. After debating whether to lose out on the credit they gave me for the delay THEY caused me; I just cancelled and got a refund. Rebooked through delta. No time changes and the reservationists who helped me book was SUPER accommodating unlike robot Kristin. covid changes the way companies are seen, you’d think companies would recognize that by now especially if they NEED the support economically. God bless, JetBlue. God bless.
La mejor!
by Cholito y Princy on 2021/03/30 15:47
Siempre he tenido buenas experiencias en mi viaje con JetBlue, la recomiendo.
Clunky
by Fattmaxx2 on 2021/03/30 09:57
The app is an odd mix between a dedicated app and just a web UI, making things a bit clunky. Support for ApplePay within the app (and the JetBlue website) appears to have been dropped.
Up to date info on flight mine and others
by nory5read on 2021/03/30 04:38
I put all my flights and those of my family members into my app as soon as they are book and my app keeps me posted right up to boarding.
Love the App
by ghalge on 2021/03/29 23:45
Love the App but when I go to book a flight often get hung up. Not sure if it’s gone through etc.
Jet blue speed check in SCAM!!!!!
by shdkxjndbd on 2021/03/29 23:17
Jet blue offers speed check in for 15 bucks per person which is a scam SCAM. When I didn’t receive any accommodations to checking in jet blue did not refund me
Easy to use
by Petex7x on 2021/03/29 22:56
This website is so easy to use to change flights and booking flights.
Contact
by Tiedomi2073 on 2021/03/28 23:18
I have been calling for days and on hold for hours with no recordings or customer service to talk to. I have questions that can’t be done on line. I need to get handicap service to plane and a bulkhead seat. I also want to fly into Aqudilla, Puerto Rico. The problem it’s still listed as closed with re- opening 4-1-21 or so. I would like to reserve a seat but don’t want to book San Juan and then Aquidilla opens up etc. I also booked a flight for my wife for 5-27-21 and got the extra seating etc (BLUE), I don’t understand the carry on bag new rules. I still have to reserve my trip for 5-19-31 return on 6-16-21. Also my wife’s return trip on 6-9-21. Pick up the phone. One or two of these flights will be booked via Visa awards,
Privacy Concern
by Five stars app on 2021/03/28 17:54
App pastes clipboard on open. Very sketchy. Could be trying to steal passwords.
The only way to fly
by DoctorZoso on 2021/03/28 12:47
Thank you so much for the great app and the service behind it. I have never had a bad experience on Jet Blue. Great people who know their job and take pride in doing it well. Thank you, from our family to yours.
Date of birth selection
by coopersport on 2021/03/27 15:26
Very odd system to select the date of birth. Who’s the genius? My wrist wants a name!!!!!
Can’t get boarding pass
by Angry crash bird on 2019/04/03 15:40
This latest update is broken. I can see my trips and check in, but can’t get an electronic boarding pass. I get the message “Bummer. There was an error creating your mobile boarding pass. Please try again later.” I have flown 3 JetBlue flights in the past 2 weeks since the app update and I get this error every time, no matter how many times or how much “later” I try. I have deleted and reinstalled the app several times, logged out and back in again, and even updated the iOS to 12.2 (and deleted/reinstalled and logged out/in the app again after). THIS NEEDS TO BE FIXED! There are a lot of other features JetBlue really should add to be competitive with other airlines that other reviewers have noted, and I agree. But at the very least you need to have reliable access to mobile boarding pass, this is an expectation of any traveler today to bypass checkin or kiosks.
8-hour delay, zero empathy, do better.
by JohnPaulWeber on 2021/03/31 18:17
A credit issued from 2019 for an 8 hour delay flight that takes no more than 45 minutes (Buffalo to JFK). The drive to and from can be down in lesser time. A credit was issued immediately without apology and a strict time frame to “use it or lose it.” Proper description. Book out a year as Covid hit shortly after. Two months prior to departure, jetblue changed their times. As they did with my flight I booked for Vegas in mere days after booking. Attempted to speak with customer service. Gave my number for a call back. THEY advertised quickest way was via the app. Couldn’t cancel in my trips. Was hit with error to call 1-800-JETBLUE. Finally got to speak to “someone” aka automated robot or either the least empathetic person I’ve ever met (I’ve worked in 3 hotels in the past decade and worked overnights; I’ve seen A LOT) If you’ve read this far, do yourself a favor. Book elsewhere. The JetBlue points got me but what they cost in lack of customer service can be money spent better at literally any other airline. After debating whether to lose out on the credit they gave me for the delay THEY caused me; I just cancelled and got a refund. Rebooked through delta. No time changes and the reservationists who helped me book was SUPER accommodating unlike robot Kristin. covid changes the way companies are seen, you’d think companies would recognize that by now especially if they NEED the support economically. God bless, JetBlue. God bless.
Spirit or JetBlue
by Cecily Tanese on 2020/11/10 10:28
Most recent JetBlue exp, I purchase a one way ticket to DR for me and my sis and upon boarding the connecting flight was told to get in line to speak to gate agent, once it reached our turn Was told we couldn’t board because we needed a return flight and was told we didn’t have time to purchase one because they were getting ready to shut the door. As I frantically tried to purchase a ticket on the handy JetBlue app they began counting down 1 min, 30 seconds, 15 seconds Then sorry too late. You will have to come back tomorrow there are no more flights going out today and because you bought a basic ticket we can’t try any other connecting flights. I was appalled, instead of having us wait in line to speak to gate agent she could have just told us so we could have had ticket purchased by the time we got to the front of line. We could have been told in Cleve when we arrived at airport to board the first flight. And the 3 min it would have set the flight back for me to complete the purchase could have been made up in the air, instead we had to get a hotel in FLL and missed our appt for that afternoon. Felt like something I would have experienced with Spirit and I quit riding Spirit because of the horror stories.
Seat assignments
by Nicknamer19 on 2019/06/15 20:15
My wife and myself planned a trip for our honeymoon and they didn’t assign us seats together even though we bought tickets together. Don’t understand how that makes sense especially with her being terrified of plans and needs me to sit next to her. I didn’t get any help from anyone that I chatted with online or on the phone and for this very reason never have flown with JetBlue and honestly never will after this trip! Please be aware of this trap and if you have kids don’t expect them to sit with you when you buy your tickets unless you pay the 50 dollars per person to change them. Absolutely ridiculous and the main reason why I fly with southwest and not JetBlue! Be aware of this scam and know that they don’t care if it’s your honeymoon, birthday, or funeral as long as they scam you and get their money’s worth. Then they tried to badmouth Expedia and such saying don’t do it with them just do it through us. Sorry to say but the trip with Expedia was perfect and the only problem was the flights with this flaky company. Just lost another 4 customers and more because I will be letting the world know of how difficult and complicated it was working with this airline. I will be making a post telling friends and family to never fly with this company for this very reason! Absolutely ridiculous without any help from you guys!
Customer service isn’t their strong suit
by rp14075 on 2019/05/31 02:21
I purchased a flight through Priceline. Apparently Priceline combined my first name and middle name Into one data field. As a result I could not sign in for the flight. I called JetBlue, and after a 10 minute hold time I was told this is a known issue, that it happens frequently. I had to manually type in incorrect information, in order for the system to acknowledge my reservation. As I was then walking through the check in procedure, the JetBlue agent apparently felt that she had given enough Assistance. So she abruptly ended the call before I finished asking questions. I was midway through the sign-on process, and there was no way to return and correct a prior entry. So I had to finish the entire process, logout and then log back in and go back through it again step-by-step. Every bit of this process has been cumbersome, slow and full of errors. If this is a known issue, why haven’t they fixed it? Why should I wait for on hold for 10 minutes, and then have the agent need to end the call rapidly? Checking in for a flight is something every single passenger needs to do… How can you possibly design such a process without giving users the ability to go back one prior step and make a correction?
Can’t get past the sign in screen
by KjTWilliams on 2019/05/11 04:54
I just downloaded this app today and haven’t been able to get past the sign in screen. I tried going through the google browser with the exact same sign in method (touch id) and it’s working just fine. People down load apps for convenience, things available at your finger tips to make check in, boarding passes and all things travel move along smoother. Which would make this app perfect, if only it worked. I see there were just bug fixes performed with a new update yesterday so maybe I’ll delete and download at a later date. Not a good look though also because this was my first experiencing Jet Blue at all per my fiancé’s flying experience with them. He spoke so highly and although my only complaint thus far is the performance of the Jet Blue app...We’re off to a rocky start!! Update: Months later after deleting and downloading over again, the app is now shutting down immediately after opening up! Not sure what the problem is but I’m booked through them for my wedding and it’s disappointing that for such a special trip we won’t have the app at our disposable! Not impossible just an unnecessary inconvenience.
Crashes and times out
by Suomynona54321 on 2019/06/10 16:40
I tried to book a ticket through the app but finally gave up and booked on the website. The app kept timing out when searching for flights so it took me a while to find a flight. When I finally went to pay for the ticket, the app would take a long time to refresh when I unclicked “same as billing address” to put in a different physical address. After I had put in all of my credit card information and clicked the link to pay, it just kept bringing me back to the credit card entry page. There was no error message saying that I had missed info, just a bug. When I finally got it to submit the payment after multiple tries, it went through the “verified by visa” process and said that my purchase could not be completed! I was able to book the ticket on my phone through the website with no problem.
Almost Everything You Need
by Hyokano on 2020/02/10 14:26
Maybe it’s because I bought my tickets through Travelocity but my in-app boarding pass was only available for my first flight from DCA to BOS. Had to ask my connecting Hawaiian Airlines flight to HNL to print a boarding pass for that flight, and then I didn’t have a boarding pass at all for my return flight back to DCA. Also, the info within the app was outdated by the time I was on my return flight from BOS to DCA. I had to use a third party app to figure out the most current gate for my flight, which caused me to walk back and forth between gates C19 and C26 which are on opposite corners of the Jet Blue Terminals in Boston. The app never updated the info even after the fact. It’s a great app otherwise but if I relied on it solely, I wouldn’t be able to get to where I’m going. Am I supposed to also have a Hawaiian Airlines app? I thought they had a partnership but it doesn’t seem to translate well into an ideal traveler experience. Still, this is better than the old days of having to print my boarding pass at home.
Travel nightmare
by Robin Black on 2019/04/21 01:10
Traveled from LAX to JFK and then Rochester to celebrate a very special birthday and my son’s fiancé’s bridal shower. Left hotel at 5 AM for a 7 AM flight. Was notified by Jet Blue on the ride to airport of 4 hour delay, but informed I still needed to arrive at the earlier scheduled time “just in case” they solved the issue. Ended up actually boarding 5 hours later, then towed back to gate for another hour of maintenance work. So, basically spent my entire day in the airport and missed the bridal shower! Ground staff, phone customer service, and flight crew were extremely unsympathetic or helpful. No compensation or apologizes offered. This is the third trip in one year with huge flight delays, and one cancelled flight (unrelated to weather). I’m done with flying Jet Blue. Their customer service has really gone downhill.
JetBlue app
by jet Blue lover Elyse on 2021/04/26 00:59
The old version of the JetBlue app is not working at all on my I-6 phone. It won’t let me update the new version because I don’t have 13.0 iOS. I have 12 point some thing on my I-6 Phone. I spoke with Apple and they said that Jet Blue did not update their app properly because it is not allowing many people to use their app because they don’t have 13.0 iOS on their phones. Please resolve your app issue immediately so I am able to use it like I have been using it for 15 years. I don’t have iOS 13.0 so I cannot use the JetBlue app for anything, even though it says that I can download the other version. I already have the original JetBlue app and it’s not working at all because you have a new App that requires iOS 13. Many customers including myself do not have iOS 13 on our cell phones, so we cannot use the old app or new app! Please resolve this ASAP! I’m extremely frustrated and have a JetBlue flight in a week so I will have to download my boarding pass and cannot do so at this time.
Extraordinary service
by Ria Harkavy on 2020/08/29 20:27
Due to the Covid-19 pandemic our travel plans were put on hold until a safer time. When my out of town grandchildren needed me to come care for them I decided to take every precaution and make the trip from Florida to Boston. After 14 days of isolating, 2 negative covid tests, registering with the state of MA, I began my journey to Boston Equipped with protective gloves, masks and sanitizer, I was delighted with the precautions that were in place through Jet Blue. The plane was completely sanitized, flight staff wore masks at all times, passengers boarded from the back of the plane to the front, they even took an extra measure by preparing sealed plastic bags for each passenger that contained a water bottle, napkin &amp; snacks! I was overwhelmed by their kindness and genuine care for everyone’s safety and experience as they travel! My heart overflows with gratitude!
Review
by Drdean2000 on 2018/09/24 12:25
My experience with JetBlue has always been relatively good. On my flight in July from FLL-Newark we were delayed 3 hours and there was not even a “sorry” for the in convenience... I missed dinner with my family and it ruined that entire evening. The most recent flight I was on was on time etc... BUTTTTTT what is going on with all the animals being allowed without carriers on board????? Besides the 4 or 5 small lap dogs that were on the flight there was a Labrador 3 Seats in front of me- I could not believe it! I am so allergic to dogs and if this dog was sitting in the seat next to me I would have had a huge issue. Dogs , cats etc need to be in carriers if they are going to fly. He was allowed to sit on the seat and then peak over to the sit in front and back- just ridiculous.
Love JetBlue, Hate Their Website
by DJD562 on 2020/05/03 19:15
Have been trying to use the JetBlue website for the last two weeks and when it says I’m logged in and start booking a flight, it asks me to log in again, and then again after every step. When it came to applying True Blue points, it kicked me to the True Blue login which immediately states it is shut down. Then when closing everything down and reopening, the JetBlue app crashes 75% of the time after entering the booking info. This is not the first time I’ve had problems with the app. Update (this is actually laughable): Since I have been unable to book a flight using the app or the JetBlue website for well over two weeks, I decided to use their “Help” feature which opened an SMS window. When I typed in my issue that I’m unable to book a flight using points on their JetBlue and TrueBlue app or website, I received a message stating “Due to technical difficulties, SMS messaging is unavailable. Please download and use the JetBlue app to book your flight”.
Love Jet Blue app
by Dad Rad on 2018/02/09 10:53
I love their app. It is so easy to navigate and find the best fares. I get the best deals here compared to Expedia, Kayak and other apps. They never have the deals the Jet Blue app has. Of course you have to fly to a city they serve. We fly often to Washington DC from Hartford to visit my daughter. We have gotten fares as low as $34 per person. Cheaper than driving or taking the train! Of course you have to be flexible with the times they offer and the return trip is a higher fare usually but they still are pretty cheap. And also we have never had a problem with their flights from Hartford or Reagan and the planes are clean and comfortable and flight attendants and other staff are always very helpful and courteous. It’s our first choice for an Airline! Keep up the good work Jet Blue!
The nightmare of Irma
by ryanmax on 2017/10/23 14:25
During hurricane Irma I had the misfortune that I had to fly to California from Fort Lauderdale and it was quite a crazy day that day and Jet Blue took me out we got to where I was supposed to go they only problem was I paid a fortune for my fair is over thousand dollars and I called them up a couple days later explained how it happened that I was charge so much money and they refunded me all at the $99 fare they were offering me similar thing happened on American airlines my husband got a flight on that airline and they did not take off he had to go home and come back to the airport and I called them and I had to send and I had to send a letter and they refused they said they will not refund me the 900 and some dollars so you fly JetBlue if you’re smart.
Flight inaccurately indicates canceled
by TessDarwin on 2019/04/21 19:17
Since two app updates ago, a flight purchased several months ago shows canceled. I should also add the flight also indicates canceled on my laptop. Customer service says it is not. Each rep has very nicely directed the problem to my end in their “bless your heart” voice. For example, restart my phone or clear the cache on my computer. I’m not computer illiterate. I use two every day 8 to 12 hours a day. I also tried querying for the confirmation without logging in on both my laptop and cell. Very frustrating..... I’m tired of these updates that add more “features” than making your customers lives a bit easier with travel planning.
This app could be so much better
by Criveraf on 2019/06/10 20:10
There are apps from other airlines that are a breeze to use, to check prices, book flights, check status, frequent flyer status, etc. The JetBlue app is VERY slow! The UI is very confusing, not intuitive at all. You can’t really look at prices days before or after the given date without losing the info already entered or selected. It forces you to select the departure flight again. Also, font is too small! And in some places you need to open a drop down list that is not very evident to you (again, the app is not intuitive or user friendly). JetBlue say they keep improving the app, but in reality they need to overhaul the entire app if they really want us to have a good user experience. Now, I know this isn’t related to the app, but as for prices go, JetBlue has become a pretty expensive airline to fly; can’t count it as a low fare airline anymore. You look at other airlines prices like AA, Delta, United and what’s the difference??
Last 2 Flights were Horrific
by JetBlue 4 You on 2019/10/02 04:22
The last two flights on Jet Blue were the worst flights I have taken in the last 20years of flying. Don’t get me wrong, I love Jet Blue and Love Animals, especially Dogs. However, there has to be some enforcement on pet travel policy. The first flight I mentioned, I was watching a movie and the middle seat was empty and the passenger in the window seat took her dog out of the pet carrier and placed it in the middle seat and it started to paw me and lick me and I asked the person to please handle the dog and the flight attendant could have cared less after I asked what the jet blue pet policy. The second flight I mentioned there was 10-12 dogs on the flight they were all out of the carriers and that was if they even had carriers and it was like animals planet. Again, I love dogs and all animals, but on a flight Im paying for I would appreciate if folks keep their pets in the carrier as one dog ran down the isle and they were jumping all around the seats. One of these pets wasn&#39;t small. I feel like its unsafe and there is a reason jetblue has a policy to keep pets stowed and secured for everyone’s safety. When did this policy stop being enforced???
Most frustrating app ever!
by hjnsklcskvslsvlv on 2019/11/13 05:52
No matter how often I update this app, I keep running into the same extremely frustrating issues. I can’t tell you how many times I’ve either opted to fly another airline or whipped out my laptop to book my JetBlue flight using the web after failed attempts at using this incompetent app. The app takes forever. I get the “Loading” spinning circle after filling in each individual field. More often than I’d like to admit, I’ve magically gotten as far as the final page before booking only to have the field for my billing address state be uneditable! It’ll just be gray and unclickable. I literally cannot enter my billing address state and therefore cannot complete my booking. When I tell you, I’ve almost — oh wait no, I have ACTUALLY thrown my phone out of frustration with this app. I don’t know if it’s just me, but every time. I mean EVERY TIME I give this app another try it ends up biting me where it hurts. And I end up flying Delta instead.
Always A Great experience!
by wolfiewmn111 on 2018/10/11 19:48
When I fly it’s always JetBlue if they are a carrier where I’m going. It is the easiest process ever to make reservations, get to the airport &amp; get where I am going without stress. I had my first ever horrible experience where I got held up in TSA. I hear customer service calling my name. 3xs they called me with the final call being the gates are closing. I can’t go to the gate. I missed my plane. I finally get to the gate. I explain my situation to Dominic, the JetBlue representative. He was sorry for my distress. He asks if I’d like to fly with another carrier. I said “No, JetBlue is the Best!” He gave me excellent customer service, rescheduled me for the next day’s flight &amp; I was on my way. All JetBlue needs to do for me now is fly into New Orleans! 😜
Can’t get passed the sign up.
by Mr.Excuseme on 2019/03/22 01:46
I tried this app for the convenience factor but there is non. First thing that bothers me was ,when you try to and your personal info, they ask for your birthday and a scroll with the month day and year pops up. Cool, wrong NOT COOLl! It won’t let you change the month unless you change the year or days first. Really??? Took me a few mins to figure that out. I was ok with that, but then after I entered all of this information in and agreed to the agreement, BOOM it won’t let me sign up. It says check your connection. So I turned the WiFi off and went straight to LTE, put all of the good ol info in the right places and. DOUBLE BOOM, (sign in failed, check your connection) Fooled me once shame on you, fooled me twice shame on me, you won’t get me again! Uninstalling...
We love flying on JetBlue
by Lucky L! on 2019/12/13 00:21
We have been traveling for years on JetBlue and it’s definitely the airline of choice. We are now Mosaic members and enjoy all the perks that go with it, including free check in luggage, having our luggage come off first, the ability to change or cancel out flights, boarding next after passengers who need assistance, having a private telephone number to call to make changes to you ticket or just the ability to ask questions that are rapidly handled. But not the least of all are the personal who check you in to the flight attendants to the pilots are the most friendly and helpful of any airlines by far. We love you!! Luke and Mary Jo Pittoni
Why can’t they get this right?
by Duz26 on 2019/02/23 15:15
After the “enhancements and bug fixes” update, I tried to book a flight and pick an exit row. I get the pop up of standard safety stuff and the fact that it’s going to cost me an extra billion dollars, along w a close button and cancel button...no agree/continue button. So basically there’s no way to chose the seat I want. While we’re on the subject, when showing your seating chart, why would you have 2 close buttons and one of them complete cancel your navigation and make you start over? You’re not a discount airline anymore, get rid of the tech that makes you seem like one.
Worst app
by MrKDA on 2019/06/13 13:50
The American Airlines app is seem less when adding an upcoming trip. This app won’t let me add my flight so I can check in quickly when check in becomes available. I keep getting an error message. I tried to contact customer service via chat but it says they are experiencing a higher than normal chat volume? Seriously, that’s what chat is for! The app wants me to call them but I’m out of the country paying .15 a minute for calls. How antiquated is Jet Blue. Makes me wonder about the upkeep of their planes if they can’t keep something as simple as an app running. The fact that they’re receiving a higher than normal chat volume tells me that numerous people are figuring out that the app is garbage. Also, the 4.9 stars is garbage. Just scan through the reviews and you’ll see just as many 1 or 2 stars as 5 stars....that’s fishy. Next time, I’ll be sure not to use Jet Blue for anything.
What’s Better than Blue?!
by JRyanNYC on 2017/12/01 19:59
I can say that I haven’t flown with JetBlue in over a decade and since I stopped working for them when they stopped flights to ONT, so returning to the airline I was part of after so long had truly shown how much JetBlue has evolved in service, equipment and culture! The service has gotten better, the free extra perks are still free (minus the checked bag allowances), they evolved their A321 cabin and introduced a premium product called Mint and broke from the core cabin layout that they were known for having, and they tacked on some extra fees for priority seating, priority boarding and the premium snacks and beverages. Some of the old JetBlue is in there, just under a new shiny cabin and all still while keeping to the shades of Blue that first flew on the first flight! The App is always updated to be functional and still hip and trendy. Having all the features you do want and none of the features that clutter up an App. Any issues they’re just a tweet or phone call away and always are helpful and quick in addressing any issues or concerns!
Jet Blue Experience
by Randie47510 on 2018/09/03 11:40
We only fly JetBlue. There is only one item we disagree with- and that is the raised price for bringing a pet in a carrier under the seat. Cost to jetblue is zero- I could pay for the seat next to me cheaper than the $125 for the pet fee. Ours is an older well behaved cat. He bothers no one- he seems to enjoy his carrier and sleeps in it at home. My thought is that if a pet becomes a “known traveler” and is consistently well behaved- offer frequent flyer discounts. Fly twice, third is free or something. We will continue to always fly jetblue because we enjoy the jetblue experience- we recommend jetblue to everyone. We would just like to bring Dumbby more often.
JetBlue is Blue Chip All The Way!!
by LAJenn on 2017/08/28 06:20
JetBlue if it were possible for me to give everyone in your company a big hug I would!! You have come through for me so big with last minute travel plans at an affordable price. I am so appreciative of your services. Your flight attendants are super nice and treat everyone like the whole plane is first class. I 90% of the time I book online and it&#39;s faster and easier than ordering at Starbucks. The 10% of the time I have to speak with a representative because I have some complicated change that needs to be done same day of travel I always feel like I&#39;m talking to one of my friend&#39;s. Jetblue I luv you!!!
Lacks frequent flier practicality
by neville burrows on 2017/12/03 12:43
I only recently started flying JetBlue consistently in the last year and while the flying experience is palatable - their mobile app is near useless. I started to write this review prior to the latest update and even after the update previously it had extremely limited functionality for a major airline. The latest update was comparable to putting lipstick on a pig. Cosmetic not functional. The biggest issue is the inability to change seats through the app, view a real-time seat map and view standby/upgrade list. To me, those are the 3 most important features of any airline app. Also it does not show TrueBlue activity only your point balance. The update seems to have improved the freezing and crashing but the app lacks frequent flier practicality of which would be expected for one of the top 4 US airlines. A ways to go.
Buggy alerts
by Pleeboid on 2018/08/06 11:18
I have experienced several false alerts coming from this app that have caused minor confusion at a minimum, and at times full on panic. The latest false alert informed me that my flight’s departure time had been moved up by 1 hour and 40 minutes. I live 35 minutes from the airport so I rushed out of the house and drove as fast as I could through the rain, only to run into the airport at what I thought was 5 minutes late for my new departure time. While I was waiting in TSA, panicking that I had missed my flight, I was informed by a fellow passenger that the alert was bogus, and that the flight was scheduled to leave at its normal time. The JetBlue staff could not explain what had happened. Not only was this frustrating, it was dangerous. I foolishly took chances try to get to the airport that were unnecessary. All other functions in the app seem to work fine, if not a bit clunky. Until JetBlue fixes whatever is wrong with their alerting I would not trust anything this app tells you.
JetBlue workers steal a phone from the bags
by MDCMA45 on 2018/09/26 23:27
My dad was traveling September 24 from Fort Lauderdale airport to Quito-Ecuador. He gave his carry on bags to the lady in the counter in Fort Lauderdale Airport Before the flight, when He remembered he has left his new iPhone 8 Plus with the box and everything inside his backpack. He went back to the lady at the counter asked for his bag if is still there to get his phone and the lady told him the bags are inside the plane already. When he got home to search for his new phone the phone wasn’t there. They gave us a phone number in Ecuador that nobody answers, and we asked for help here, and they just told us to call that number. Do you think that people that work there will be honest? and wouldn’t steal stuff inside our bag? And if they do take anything shouldn’t the company be responsible for the stolen items and pay back the customer?
SAD, SAD, SAD. Pretty upsetting.
by jims1926 on 2019/05/29 19:59
Your software is all messed up. The seat assignments I made for myself and four others over a month ago seemed to have disappeared when we checked in today. Same thing happened to my wife and I a month ago. One of our travelers checked in today and got his and two boarding passes for two others when all he did was to ask for his boarding pass alone. Pretty sickening and disturbing but, unfortunately, what is one to do the day before the flight leaves. Same thing appears to have happened on our flight home next week. SAD!
15 years and counting
by Mericrismi on 2019/10/14 04:27
I’ve been traveling with Jetblue since they open in Logan Airport, Boston, MA. having no complaints at all. Good service, quality and excellent pilots . You can choose your seats and can have a carry-on and personal without charge. Sorry that Mr. Nickname19 experience was negative. You should always asked about the seatings, luggage, etc. Don’t assume because one airline performes its way , the other airlines will do the same. Always confirm your benefits, rules , actions and everything that concerns your flight and what to expect. It’s your responsibility to make sure everything is correct.
Flights
by Red1577 on 2017/12/10 22:21
There should be more options of direct flight from FLL to SDQ. That flight being at 5:50 am is way too early!! There should be a flight at 10 am at least!! Also, it would be great if there was a flight from PBI to SDQ, there are so many Dominicans that have to drive down to FLL in order to be able to catch that flight. If someone lives in Port St. Lucie and needs to be 3 hours before their flight to the Dominican Republic ( 3am ) they would have to start driving between 1:00 am - 1:30 am so they can catch that 5:50 am flight. But PBI would be great for all of us that live in Palm Beach and St. Lucie Counties!!
Unreliable in an emergency
by Yours Truly_17 on 2019/08/04 08:11
Worst airline app. For some reason it has a lot of bugs which makes the app lag when trying to book a flight. Someone or whoever is in charge of the app NEEDS TO UPDATE IT. Then when I called for customer assistance over the phone the clerk was rude and unprofessional when trying to assist me in booking a flight I had missed because my daughter had surgery that went over it’s time. But regardless I thought the app would save me time instead it waisted it. Take a look at your product it needs some modifications immediately
New app does not work on i-phone 6 AND also disables cur app with continuous update notif
by Forced to Buy New i-phone on 2021/04/29 18:21
My JetBlue App ver 4.20 does not work on my iPhone 6 since ver 4.21 was released. The pop up notification directs me to an endless loop of trying to update to ver 4.21-reload ver 4.20-pop up notification. So now I can’t use any app which I very much depended on. I tried turning off app notifications through iPhone settings but no luck. I reported this via call to JetBlue (56min wait time). So frustrating. I see other customers via app reviews also have Same problem. I can’t afford a new $1500 iPhone in order to load ver 4.21 app. Any help would be appreciated. Web version does not provide the same level service that I expect while traveling. 1hr wait times on phone and on day 2 waiting for a response from JetBlue.
Only Way to Fly
by Kaykx on 2017/09/30 04:31
JetBlue is literally the only airline I have ever flown consistently and am always satisfied with. I have even had some rough travel experiences using JetBlue and they have ALWAYS made up for any short-comings, above and beyond as well as extremely promptly including putting me up in a 4 star hotel near airport, paying for dinner and breakfast, and changing flight times and dates at no extra charge. I truly swear by JetBlue through and through and I honestly haven’t flown any other airline besides them in the past 5 years. Love em’ and their blue chips and Dunkin’ Donuts coffee. 👌🏼😍💙
Frustrating
by Monica54321 on 2018/09/20 05:53
The app can be very frustrating when you book a flight. No problem searching for flights and comparing priced based on days. But when you actually book, it gets stuck. Today it got stuck after I entered additional passengers(in the system as part of my family plan). Then I noticed that that TSA pre-check numbers were not automatically entered, although they are attached to our accounts. Great way to prevent a customer from making a purchase! I’ll have to go back and find the numbers on the TSA paperwork or make the reservation by phone, which reduces my points. The app got stuck over the summer when I was making reservations, too. Thought they would have cleaned up the app by now.
Can't finish a booking on my ipad... Bugs bugs bugs
by elcaba on 2018/07/13 03:41
Looked for a support / feedback email or form. Didnt find anything on the app itself and the app store link &#34;app support&#34; is useless, so i guess this is the only place I can contact jetblue developers to let them know they need to do better debugging / testing. I have the latest iPad / ios / jetblue app. Got stuck before i could select the seats. Had to go and start all over from my iphone. On the phone once I hit submit on the last step, it refreshed and the submit button was green again, as if I still had to submit it again, it didn&#39;t give me a completed confirmation, even though I did receive a confirmation email. So both apps have bugs, they need more testing.
Impossible to book through the app
by dallasapollo on 2018/07/05 18:26
I love JetBlue but it is literally impossible to book a flight through the app. There are two many amateurish bugs throughout. Like in one spot the &#34;phone number&#34; field (required) gets populated by a drop down list of countries, with no way to put in an actual number. In another phone number field, dashes are required but the keyboard that gets displayed doesn&#39;t have a dash button. Also, don&#39;t tap any of the &#34;info&#34; buttons to see the difference between the different plans - there&#39;s no Close button. The only way to close it is to shut down the entire reservation process and start over. All in all just a terrible terrible experience. I tried twice, wasted half an hour, and was never able to book my flight.
My Favorite Airline
by Omega1015 on 2018/05/30 17:39
JetBlue has always been my favorite airline.I always have comfortable seats good movies to watch and great service. This very last flight I had enough true blue miles to buy my husband’s ticket, so he flew free. Can’t get better than that. I only wish we had the same confirmation number, but I guess that’s not possible when you get a free flight. As a result of different confirmation numbers, I ended up getting TSA approved and he did not. I guess it’s a small price to pay for free flight. I will continue to be a true blue member. Jet blue is the best
The least helpful of the airline apps.
by LndsyA on 2018/12/19 20:45
I use airline apps all the time to check status, gates, electronic boarding passes. I haven’t traveled with JetBlue for a long time and was optimistic seeing their shiny new app. But sadly it is mostly just frustrating. It’s been years since I have had to use a paper boarding pass. But I have had to do that for 6/6 flights on this trip. Im already checked in, on my last legs of the rerun trip, and the app won’t let me get the electronic boarding pass. Sometimes it says I have to wait until 24 hours ahead to check in (I’m sitting at the gate!) and other times it says that electronic boarding passes are not available for this departure airport (JFK!?!). I’m so disappointed with this app.
Jet blue
by David5319 on 2019/01/17 18:12
We have been treated as if we were in first class and we were economy. It started our trip off with smiles and happy thoughts of our vacation and I was traveling with a teenager. So that tells you. How things could have gone! Then I applied for the jet blue credit card on my way here and when money started to get tight I called to see what they could do and they sent the card fed x to my hotel. I still can not believe how well I have been treated. From now on Jet Blue is the only way to travel for my family. Thank You Jet Blue!!
Absolutely Terrible
by Royal oak track on 2018/09/16 11:58
I keep trying to Check in for my connection flights in Boston and New York. my first flight from Detroit to Boston is all set got my boarding pass and everything. but I’m trying to check in for my 5am flight to New York 917 and then my 9am flight to my final Destination St. Maarten 787 to get my boarding passes &amp; the stupid jetBlue app says “we are having trouble processing your request check your connection and try again” EVEN THOUGH MY INTERNET CONNECTION IS WORKING FAST!!!!!! jetBlue you need to be on your A Game when it comes down to situations like this. This is the last time I’m flying jetBlue. I’m never flying jetBlue Again after I return from this trip. I’ve had a bad experience with jetBlue before and it’s happening again the first time was a long delayed flight and now this
App support?!?
by Needzerostar1977 on 2017/09/27 12:52
Have been using the app for a fairly long time but since the most recent update constantly crashes on login. Also if not logged in but adding my upcoming flight confirmation number. App support link just takes you to the mobile site, and contact us links and numbers there doesn’t seem to offer app support. I&#39;ve tried... reinstalling, updating ios, flushing data, along with all the usual stuff. App works until I either login or not logged in will crash after adding flight confirmation Please help me either obtain prior version or resolve issue.
True ‘True Blue’ client
by bababababarann53 on 2018/11/14 20:41
I always use True Blue to fly back and forward from NY to Florida and other places within its locations. I had to recently AA to fly from lga to Miami. I have never been so scared, uncomfortable and disrespected on a flight. I travel internationally as well and this was the worst experience. Firstly the way they board is ridiculous. Hugs pile ups in isle of plane. Didn’t carry many choices of soft drinks. Also to pay a ridiculous price for checked in bagweighing only 40lb. I could go on. But I won’t. Jet Blue I love you. You are the best of the rest.
Love JetBlue - APP is cumbersome
by flyreview on 2018/06/24 23:46
This rating is for the APP- the airline and service get 5 stars. But I find app design cumbersome to use. Some times you scroll down and check a box other times you have to look up top to move forward. Would like it if you made moving around the APP consistent. This is not a super big deal but the whole purpose of using an app is to be able to get though the process quicker and if you searching the APP trying to figure out how to maneuver around that will slow you down.
Thank You
by NancyK964 on 2018/06/24 01:31
I always receive excellent service with JetBlue. Today is no exception. My dad has been moved to hospice and we are told he will pass in the next 24 hours likely. I’ve been flying back and forth to help etc., but now my scheduled trip for next week needs to change. I spoke with Dave and he refunded the trip I had scheduled for next week and comped me tickets for my disabled daughter and myself for tomorrow. I’m shocked and so grateful Thank you so much for the kindness you showed my family during this insanely difficult time.
Great experience!!!
by Moreyy08 on 2020/09/20 20:41
This was my first experience with Jet Blue &amp; I am pleased with the treatment received while aboard. The flight attendants were very attentive, professional &amp; friendly. The Pilot did a great job in assuring a smooth ride &amp; Landing! The seats we’re comfortable, I did did appreciate them blocking off any middle seats to avoid any physical contact with other passengers, I appreciate the entertainment provided along with a snack (bottled water, cookies &amp; crackers). Overall I would recommend Jet Blue especially to any new time travelers &amp; anyone who suffers from anxiety!
Waiting 4 hours to take off
by kmsoap on 2019/08/26 12:38
Taking a short flight from Westchester airport to Tampa spent more time sitting on the plane before takeoff then the entire flight should’ve been. After three hours and refueling twice, by law we needed to get off the plane. Proceeded to get my family something to eat after spending $75 on incidental sweet we boarded the plane. Arrive to Tampa it was entirely too late for my ride to pick me up had to pay for a taxi to the hotel another $50. JetBlue just sent me a refund for my inconvenience for $25, really?
Rating Trends
236,200,265,234,257,243,306,340,313,301,368,348,346,446,473,358,323,309,302,310,319,343,308,354,359,324,337,314,341,292,298,327,381,338,383,342,329,362,359,370,346,438,391,363,342,325,344,371,395,387,334,380,349,339,424,456,399,359,343,355,399,392,446,282,241,251,270,215,181,195,228,222,294,305,295,271,423,283,604,0,564,594,364,440,428,389,394,377,335,347
All Versions
5.0
1,100,551 total
 5
988,473
 4
87,467
 3
14,144
 2
3,349
 1
7,118
Current Version (4.21)
5.0
1,094,002 total
 5
984,468
 4
86,759
 3
13,836
 2
2,980
 1
5,959
Version History
More...
Keyword Volume Hits KEI Rank
traveling app
35.82
7
blow app
0.00
5
trips lite
0.00
3
trips pro
0.00
3
jet blue airlines
332
1
jet airways
367
1
jetblue airways
261
1
jetblue app
60.83
1
jet blue app
363
1
book banat
0.00
book d'oreille
0.17
berat ideal
0.00
boka truck
0.00
jags mobile
0.00
Screenshots
Search Visibility
App name
JetBlue - Book & manage trips
Description
Take JetBlue everywhere you go! Download our award-winning app to book, manage and check in for your trips, access boarding passes and more. Day of travel – Your day of travel is a breeze with key information right on the home screen. Manage trips – Update your seat selection, add extras or make changes to your itinerary with just a few taps. Boarding pass – Check in and get to your gate quickly without the hassle of printing a boarding pass – one less thing to carry on! My trips – Add your upcoming and past itineraries to access everything you need to know. Book flights – Search and book your next trip with ease. Chat with us – Connect with a JetBlue crewmember quickly through live chat and get your questions answered. Airport pickup – Rent a car with Avis/Budget or schedule a shuttle. Inflight experience – View all our snacks, drinks and entertainment options. City guides – Learn about hot spots by tapping on city names in My trips. My TrueBlue – Enroll or sign in to TrueBlue to keep track of your TrueBlue points, view your Travel Bank balance (if you have one), request points for past trips and enjoy a more personalized experience. & More – Access our flight tracker, travel tools, airport maps and other content.
Takes FOREVER to load & CRASHES
by Jvere08 on 2021/05/06 19:50
I’ve had this app for years now and all of a sudden it’s giving me problems. I can’t manage my trips, book a trip or look up flights. It either takes forever to load or crashes. when I say forever to load I mean I’m there 1+ min waiting to get to the page needed. Whether it’s booking or trying to manage my trip. It’s pointless. I have to open my web browser &amp; do everything through there versus the actual app.
Love
by bossytash on 2021/05/06 04:47
Plans very clean and spacious
Easy to use and convenient
by helpmenetflix on 2021/05/05 18:16
Easy to use and convenient!
Fake Good Reviews?
by AFLJWIFEJWF on 2021/05/05 06:57
I have no idea where all these positive reviews are coming from. I had to exit this app numerous times as it glitched and froze while booking a trip. It’s asking me for booking information for a trip that I bought through the app. It says “loading” and nothing happens. It’s just a hot mess.
Charging for all bag and seat no good before you guys were the best with this new charged
by Moreno2630 on 2021/05/05 00:50
Charging for everything little thing.
Don’t use this on your iPhone. Great on iPad.
by Blue:( on 2021/05/05 00:30
You may have luck booking a simple flight, but using points or doing multiple person bookings causes so many refresh pages that the app inevitably runs into an error during the booking or payment process. This has happened to me EVERY TIME on many different iPhones over the years including my iPhone 11 Pro. Our iPads work fine.
Flight delay gone absolutely perfect!
by SolNid on 2021/05/03 12:41
My flight was delayed and I would be over 14 hours later than my original plan I texted with Llaisaane it was an awesome experience I was out on another flight quickly and painless thank you!!
Need to buy a new phone for this app
by scam update on 2021/05/02 09:44
Market ploy in cahoots with apple to buy a phone with latest iOS What’s wring with an I phone 6? Can’t your software clowns make it backwards compatible ? Update happened the morning of flight....uhg!
Trying to update jet blue app
by ufc4all on 2021/05/02 01:12
I have been trying for over an hour to update the app. I was trying to book a flight
Help needed with app
by cxxxxxxx cxx. on 2021/05/01 20:08
I am unable to use my jet blue app. I keep getting a message to update the app but it will not update.
My experience with “My JBlue”
by emprezzfiona on 2021/05/01 19:11
Clean cabin, Spacious seats, warm welcoming crew members...No other airline for me. #lovemesomeJBlue
Can’t Access App
by Zd3466 on 2021/05/01 15:52
I can’t access the app anymore since my iPhone doesn’t has version 13.0. What are we supposed to do if we are being forced to try and download an app we can’t?
My favorite Airline
by sonji44 on 2021/04/30 22:20
I love JetBlue because is the best Airline.!
Love JetBlue
by mskysor on 2021/04/30 21:44
We always fly JetBlue whenever we can! More room and I love the TVs
Ben is a nervous flier.,.
by Ben is a nervous flier... on 2021/04/30 20:20
App works great. Had to figure it out first. Flight and attendants are top notch!
New upgrade does not work on iPhone 6
by Gail55 on 2021/04/30 13:50
Thanks Jetblue. You have eliminated access to your app for all your iPhone 6 customers. Not happy.
Pastes from clipboard without permission
by Ron321 on 2021/04/30 10:50
As soon as you open the the app, it reads your clipboard. There is no excuse for this.
Unable to use your app as it does not work properly
by fmsdj on 2021/04/29 22:14
I have an older phone and when I access the App it wants me to update to latest version and would not allow me to perform any transactions on the iPhone App.
New app does not work on i-phone 6 AND also disables cur app with continuous update notif
by Forced to Buy New i-phone on 2021/04/29 18:21
My JetBlue App ver 4.20 does not work on my iPhone 6 since ver 4.21 was released. The pop up notification directs me to an endless loop of trying to update to ver 4.21-reload ver 4.20-pop up notification. So now I can’t use any app which I very much depended on. I tried turning off app notifications through iPhone settings but no luck. I reported this via call to JetBlue (56min wait time). So frustrating. I see other customers via app reviews also have Same problem. I can’t afford a new $1500 iPhone in order to load ver 4.21 app. Any help would be appreciated. Web version does not provide the same level service that I expect while traveling. 1hr wait times on phone and on day 2 waiting for a response from JetBlue.
New version
by rose fla on 2021/04/29 16:52
I am not allowed to download a new version or past ones I cannot get on the app at all
App crashes on iPad
by FWSJ on 2021/04/29 14:17
Lastest update a dud......
Not working
by Skcjmom on 2021/04/29 10:50
Will not open on my iPad!
Love Jet Blue
by Sarita Jet Blue on 2021/04/29 03:29
My number one airline to book!
App ERROR cost double $
by Gabriel R. Emanuelli on 2021/04/28 21:15
I attempted to purchase a ticket via jetblue app. Needless to say transaction fell when payment was being processed. No emails received, nothing. Decided to try via laptoo a few days later. Bought new ticket and now system did processed both 2?
Francisco
by DJ NARRY on 2021/04/28 17:36
Google app to buy and everything is easy
Does not support iPhone 5S which can not install required iOS 13.0 update
by SwimBikeRunGymEat on 2021/04/28 17:29
Now I can’t use the app at all!
Teamwork
by 0pagan on 2021/04/28 14:59
Love the teamwork each employee Takes on when dealing with their customers. The seats are comfortable and spacious Love the tv channels they offer.
FLIGHT CHANGES
by Lurchich on 2021/04/28 14:06
It is VERY frustrating booking a flight MONTHS in advance, only to get emails about flight status changes and ONLY giving me the NEW flight time! I can’t recall what the original time was and whether you are changing it 5 mins or 5 hours! Please change this ASAP and list the flight changes from what it WAS, to what it now IS! 😡🤬
Buena.
by 86neng01 on 2021/04/28 13:10
Deberían tener opciones de idiomas.
Horrible
by Rainbow bright 1234 on 2021/04/28 00:17
This was my first experience with JetBlue and it didn’t start out good. App is super slow, took forever to load. Had to put all my info in twice cause the app took to long. You can’t auto fill anything. When I chose my flight, I got the cheap one but it still took me through the other options even though they didn’t apply. I wouldn’t have used JetBlue at that point but I had no other choice. Hopefully the fight is much better.
Forced app update not working for older iPhones
by Onehanddrumming on 2021/04/27 22:50
As others have mentioned, the older working version of the JetBlue mobile app cannot be opened without being diverted by a forced update notice. Unfortunately, the updated version requires iOS 13.0, which is not available on older phones, so for many users like me the JetBlue app no longer works at all.
Great customer service and they are always there for my flight changes
by jojanna :) on 2021/04/27 21:48
I’m a true member since 2004
Update says if you don’t have 13oas you can download latest version but won’t let me.
by obie one knoby on 2021/04/27 21:17
Won’t let me but says I can download latest version below 13oas. Does not work. I am mosaic and want to use my phone app. Come on people!
App stinks
by Sailher91 on 2021/04/27 00:58
2 hour hold on line after 3rd flight change by Jet Blue from non -stop originally booked flights to crazy red eyes with 5 hour 5 am layovers in Boston. Tried to cancel or modify on app and nothing could be done. Tried to text or chat - nothing! This is horrible service and I won’t use Jet Blue again.
Don’t Bother!
by jessicaxdelia on 2021/04/26 20:49
In theory it would be great. But I can’t even login. I can login on the Internet just fine. It tells me to call customer service, so I do, they can’t help me. Wasted one and a half hours on hold to be told that sometimes the app just doesn’t work sorry.
App is broken
by Hamden Scan on 2021/04/26 16:21
After contacting JetBlue 7 different times, each having to wait over an hour in a queue on the phone or in a chat, I am disgusted. I had to make 2 reservations because I have over 7 in my party and I no longer have the ability to manage either of the reservations. JetBlue has changed our flight times and the seats I originally picked out and there is a 1.5 hour wait to speak to someone. I am frazzled. I am giving it one star only because I am unable to post without checking a star. Please fix this problem!
Horrible Airline
by utaaaahn on 2021/04/26 15:23
JetBlue changes their flight schedule more then I change my clothes. It is so ridiculous to get rid of the day flights and not the red eyes. I will never use JetBlue again. Horribly run company.
JetBlue app
by jet Blue lover Elyse on 2021/04/26 00:59
The old version of the JetBlue app is not working at all on my I-6 phone. It won’t let me update the new version because I don’t have 13.0 iOS. I have 12 point some thing on my I-6 Phone. I spoke with Apple and they said that Jet Blue did not update their app properly because it is not allowing many people to use their app because they don’t have 13.0 iOS on their phones. Please resolve your app issue immediately so I am able to use it like I have been using it for 15 years. I don’t have iOS 13.0 so I cannot use the JetBlue app for anything, even though it says that I can download the other version. I already have the original JetBlue app and it’s not working at all because you have a new App that requires iOS 13. Many customers including myself do not have iOS 13 on our cell phones, so we cannot use the old app or new app! Please resolve this ASAP! I’m extremely frustrated and have a JetBlue flight in a week so I will have to download my boarding pass and cannot do so at this time.
Can access it with older phones
by Church kit bob on 2021/04/25 17:35
I don’t have the latest Apple phone so it won’t let me update and it won’t let me use the app
Girl at the counter
by qwestforservice on 2021/04/25 13:05
Awesome helper Great Job AirOps Ex-JB Class 209
Deben pensar mas en el cliente.
by riveiry on 2021/04/25 03:23
No es justo que quiten la maleta de mano, deben tener mas flexibilidad con el cliente.
The best
by suedujour511 on 2021/04/24 19:04
JetBlue is by far the best ❤️❤️❤️❤️
Jetblue
by jhan arteaga on 2021/04/24 15:10
The best airline in the world, easy, fast, and affordable prices.
Not working on iPad
by Frustrated Booted on 2021/04/24 09:31
I’ve even turned on/off my iPad and the app is still not working. It works on my iPhone though. When i touch the icon to open app it appears for about a second or two then force closes back to Home Screen. Help. Never had an issue before
Can’t download app
by frankd52 on 2021/04/23 00:20
This is terrible somebody in jet blues it department really screwed up Can’t download app and old app not working Why didn’t jet blue leave well enough alone!!!!!!!!!
Love JetBlue
by Ciara k. Barnwell on 2021/04/22 23:31
Every time I fly it’s a great experience
Saddened: quadrupled points for mosaic extra legroom seats :(
by iPhone<3er on 2021/04/22 23:11
S
JetBlue
by Ragrr1234 on 2021/04/22 20:31
Love you guys. On the money. To the point Grace in tough times. Thank you
Angry JetBlue bird
by angry JetBlue bird on 2021/04/22 19:40
Phone is not upgraded to ISO to a 13.0 Version yet. unfair. Please fix soon.
Lax to Miami
by HZOH on 2021/04/22 18:52
I traveled to Miami from LAX back in February and had the most amazing experience. Jet blue is on time and precise with a great customer service. Flight attendants are very professional and helpful, and I have never had any issues with the flight take off or landing.
Crashes on open
by sdg13 on 2021/04/22 01:24
Please fix this.
Salt Lake City to Orlando
by Moore Travel on 2021/04/21 23:41
Rumor has it that your removing the 10pm nonstop flight to Orlando. I think this would be a mistake as it would give all the business to the Delta red eye that isn’t even a nonstop! I fly this route 2 times a month minimum and love that it leaves 2 hours before Delta and lands 5 to 6 hours before Delta flight. Please reconsider. Thank you for your time.
Great airline to fly with!
by ☹️, ☹️ on 2021/04/21 17:25
Plenty of room, friendly flight attendants, free movies, carry-on luggage, competitive pricing, easy to use app.
Horrible
by all dfhjkll on 2021/04/21 12:03
If I could leave zero stars, I would. The app has so many bugs and doesn’t have accurate information. It functions slowly and has many error messages. Equally poor is your customer service. Not user friendly. I will probably not use your airline in the future because of this. And I can’t leave a review because my nickname is already taken? What kind of service is this?!?
Duplicated transaction
by Biamnet on 2021/04/20 23:47
I tried to check in online twice and as always there was an error with the seats, and my card was charged twice for my bags! I dont suggest nobody to do this
Terrible experience
by Arcadefreak on 2021/04/20 01:33
This app is trash. I’ve tried resetting my password. It says it will send a link to your email within 3 minutes. I get the link 25 minutes later and when I tried to reset, it says the password reset link has expired. On top of that, there’s a 60+ minute wait for customer service. Such a terrible experience.
Certain updates
by Andreina 😉 on 2021/04/19 23:35
Great app for multiple reasons but should be updated by country. Certain services like check in don’t work in some countries (e.g. Dom Rep) You’d still have to go through the full process. So if it doesn’t work it should be removed as a service.
So slow. Impossible to book/search for flight using app.
by kurt1051 on 2021/04/19 18:54
It is impossible to search for a flight using this app. The screen will just say loading for 10 to 15 minutes after you search for a specific flight. This is only useful for checking in and getting your boarding pass. I do not recommend even trying to search for flights using this
Great
by jaydelk on 2021/04/19 14:35
The app works well! The board pass is great fast to the point.
Pasting from my clipboard without permission
by Zdog22 on 2021/04/18 17:04
Why are you pasting from my phone’s clipboard without permission? Please remove this functionality as the user does not know what you do with that information. That can be a dangerous mishandling of user info.
Site could use a link to menus
by vin unhappy on 2021/04/18 14:54
Great app for making and managing flight ( and hotel and car offers). It seems to me that a link to the inflight menus would be helpful, especially the mint menus that offer choices. Just a suggestion. Mint service is the best innovation in long flights since Pan Am first class (and British Air improvements). Mint really improved flying to the point of enjoying a long flight.
Terrible App!
by mpf1964 on 2021/04/18 14:13
I have been trying for TWO HOURS to book a simple round trip direct flight from Buffalo to Orlando and back. The app and my iOS are completely updated. The app moves at a snail’s pace, then it freezes totally, then it boots me out at the payment screen because my “session has expired”. I’m going to try the website now. Hopefully, Jet Blue’s service is better than its app!!
Raffi khorozian
by Soccerswag25 on 2021/04/18 13:38
App is very slow to respond. Slower function. Too cumbersome. Previous Travlers aren’t saved in your system like United does.
App
by $eagles% on 2021/04/18 13:20
Slow not user friendly
Unable to Book Flights
by Laur245 on 2021/04/17 03:42
I don’t know how many times I have gotten through most of the booking process and entered all of the traveler information only to receive a “server timed out” error message right before I can finally check out. I vented to a family member that said she recently experienced a similar issue and had to book over the phone. It’s far more convenient to book on an iPhone than it is to fire up a laptop, so I would imagine JetBlue loses potential travelers that don’t have the patience for it. I really hope this issue gets ironed out soon.
Easy and convenient
by FLorbust on 2021/04/16 20:30
Love this app. Easy to use and very convenient!
JetBlue
by Fran the caterer on 2021/04/16 20:25
I’ve been flying with JetBlue for years. They have great stewards. The flight is always pleasant with TV. GO JETBLUE
Needs Improvements
by Kmart Bos on 2021/04/16 17:06
This app needs some serious improvements. Super slow, and not very user friendly.
Too many bugs
by ShyBoogs on 2021/04/16 12:13
For such a high powered company, your booking app is sub par. It glitches alll the time and kicks you off mid-booking. This app needs a serious upgrade. I love flying JetBlue but look into what American Airlines app is doing and get back to the drawing board. Sincerely, it’s 2021, do better.
Unable to book
by stjohncharters.com on 2021/04/15 11:10
Both app and on website. Can’t book because no “one time code” is sending and therefore I am unable to complete the transaction. Tried multiple times
Jetblue
by yladdd on 2021/04/13 17:42
This app is my favorite travel application.
JetBlue App
by Cynamin Diva on 2021/04/13 15:38
User friendly- easy access to each area Everything all in one area
Terrible
by Beachdreamer910 on 2021/04/13 01:45
This app is absolutely terrible. If I could give it zero stars I would.
Jesus the Loading times
by Tony (Marys highschool) on 2021/04/12 23:20
I have spent more than 30 minutes trying to load the screen just to get timed out because of a network service error you better off booking ok the web cause this is ridiculous! Time I am never getting back and I am old! This is insane I just want to book my flight!
Best Airline
by AFL222 on 2021/04/11 00:05
Best Airline we love flying jetblue
If I could give a 0 I would
by Ootmaster on 2021/04/10 19:58
Been trying to book a flight for 30 min on the app, website, everything, tried calling, texting, chat literally everything is either done, non responsive, it won’t take any of my SAVED information for my profile
Check-In not working
by Domanna on 2021/04/10 13:30
I’ve been trying to check in for hours. I fill in the information and when I click “check in”, it resets. I called Jet Blue, but was on hold 24 hours. I used to find this app really easy, but it’s not working right.
Online Check-In Does not work
by Shifter18 on 2021/04/09 21:55
Missed my flight due to this horrible app! The online checkin feature re-directs to the online checkin page, which does NOT work! It keeps taking the info and once submitted it clears the form and does nothing! Also the last field should be called Booking reference not confirmation code!!! What a messed up App.
Gisselle
by GissiV on 2021/04/09 21:16
Very professional and professional and very comfortable. I love JetBlue that all I can say. Thank you
I can’t be the only one
by Capt Kirk of Conn on 2021/04/09 13:14
Folks, it pains me greatly to criticize a brand that I absolutely love - a company that has taken great care to ensure I have a wonderful flight experience going to dozens of destinations over the last 15 years. Here’s the bad news: the majority of time I attempt to use this app there is some kind of failure. Often the failure occurs in the later stages of a booking and will freeze up for no apparent reason. I used to think the app team at Jetblue would figure these problems out, but problems persist year after year! Jetblue team: pay MORE attention and get your ACT TOGETHER! The app should be at the same standard where the rest of your business performs. Clearly there’s a breakdown in your testing procedures and a tone deafness that has to be confronted.
Challenging to use
by Jane!! :) on 2021/04/07 11:56
My flight is having an error where it won’t connect to my trueblue number, but when I log out of the app it works. I can’t figure out how to switch my seat on the flight even though I paid extra for it. Struggling to find what I need and getting frustrated
It lags
by SoulEalk on 2021/04/07 02:48
It lags. Needs some rework done. Like seriously..
T
by T-oss on 2021/04/06 15:30
I love flying with JetBlue
Comprehensive
by Lucious 754 on 2021/04/05 15:08
I find the APP extremely useful for my records at end of year . Complete travel history makes year end deductions easy.
Very slow app
by ReenRod on 2021/04/05 11:28
I like
Credit card
by sunshine6363 on 2021/04/01 17:31
I wish I could have the access to my Barkley card for JetBlue. It would be very easy, all in one place. Thank you
Bad treatment for a Member
by Garrymilord on 2021/04/01 13:27
I don’t really loved the way they treat me like a member there’s no way !
Known traveler with no pre-check
by realtorboops on 2021/03/31 21:30
JetBlue has my Known Traveler # and my ticket is not “pre-check” but my husband’s is. This is the 2nd time this has happened and I am very upset. Can you correct this error? Bett slatko Known traveler #982934054
8-hour delay, zero empathy, do better.
by JohnPaulWeber on 2021/03/31 18:17
A credit issued from 2019 for an 8 hour delay flight that takes no more than 45 minutes (Buffalo to JFK). The drive to and from can be down in lesser time. A credit was issued immediately without apology and a strict time frame to “use it or lose it.” Proper description. Book out a year as Covid hit shortly after. Two months prior to departure, jetblue changed their times. As they did with my flight I booked for Vegas in mere days after booking. Attempted to speak with customer service. Gave my number for a call back. THEY advertised quickest way was via the app. Couldn’t cancel in my trips. Was hit with error to call 1-800-JETBLUE. Finally got to speak to “someone” aka automated robot or either the least empathetic person I’ve ever met (I’ve worked in 3 hotels in the past decade and worked overnights; I’ve seen A LOT) If you’ve read this far, do yourself a favor. Book elsewhere. The JetBlue points got me but what they cost in lack of customer service can be money spent better at literally any other airline. After debating whether to lose out on the credit they gave me for the delay THEY caused me; I just cancelled and got a refund. Rebooked through delta. No time changes and the reservationists who helped me book was SUPER accommodating unlike robot Kristin. covid changes the way companies are seen, you’d think companies would recognize that by now especially if they NEED the support economically. God bless, JetBlue. God bless.
La mejor!
by Cholito y Princy on 2021/03/30 15:47
Siempre he tenido buenas experiencias en mi viaje con JetBlue, la recomiendo.
Clunky
by Fattmaxx2 on 2021/03/30 09:57
The app is an odd mix between a dedicated app and just a web UI, making things a bit clunky. Support for ApplePay within the app (and the JetBlue website) appears to have been dropped.
Up to date info on flight mine and others
by nory5read on 2021/03/30 04:38
I put all my flights and those of my family members into my app as soon as they are book and my app keeps me posted right up to boarding.
Love the App
by ghalge on 2021/03/29 23:45
Love the App but when I go to book a flight often get hung up. Not sure if it’s gone through etc.
Jet blue speed check in SCAM!!!!!
by shdkxjndbd on 2021/03/29 23:17
Jet blue offers speed check in for 15 bucks per person which is a scam SCAM. When I didn’t receive any accommodations to checking in jet blue did not refund me
Easy to use
by Petex7x on 2021/03/29 22:56
This website is so easy to use to change flights and booking flights.
Contact
by Tiedomi2073 on 2021/03/28 23:18
I have been calling for days and on hold for hours with no recordings or customer service to talk to. I have questions that can’t be done on line. I need to get handicap service to plane and a bulkhead seat. I also want to fly into Aqudilla, Puerto Rico. The problem it’s still listed as closed with re- opening 4-1-21 or so. I would like to reserve a seat but don’t want to book San Juan and then Aquidilla opens up etc. I also booked a flight for my wife for 5-27-21 and got the extra seating etc (BLUE), I don’t understand the carry on bag new rules. I still have to reserve my trip for 5-19-31 return on 6-16-21. Also my wife’s return trip on 6-9-21. Pick up the phone. One or two of these flights will be booked via Visa awards,
Privacy Concern
by Five stars app on 2021/03/28 17:54
App pastes clipboard on open. Very sketchy. Could be trying to steal passwords.
The only way to fly
by DoctorZoso on 2021/03/28 12:47
Thank you so much for the great app and the service behind it. I have never had a bad experience on Jet Blue. Great people who know their job and take pride in doing it well. Thank you, from our family to yours.
Date of birth selection
by coopersport on 2021/03/27 15:26
Very odd system to select the date of birth. Who’s the genius? My wrist wants a name!!!!!
Can’t get boarding pass
by Angry crash bird on 2019/04/03 15:40
This latest update is broken. I can see my trips and check in, but can’t get an electronic boarding pass. I get the message “Bummer. There was an error creating your mobile boarding pass. Please try again later.” I have flown 3 JetBlue flights in the past 2 weeks since the app update and I get this error every time, no matter how many times or how much “later” I try. I have deleted and reinstalled the app several times, logged out and back in again, and even updated the iOS to 12.2 (and deleted/reinstalled and logged out/in the app again after). THIS NEEDS TO BE FIXED! There are a lot of other features JetBlue really should add to be competitive with other airlines that other reviewers have noted, and I agree. But at the very least you need to have reliable access to mobile boarding pass, this is an expectation of any traveler today to bypass checkin or kiosks.
8-hour delay, zero empathy, do better.
by JohnPaulWeber on 2021/03/31 18:17
A credit issued from 2019 for an 8 hour delay flight that takes no more than 45 minutes (Buffalo to JFK). The drive to and from can be down in lesser time. A credit was issued immediately without apology and a strict time frame to “use it or lose it.” Proper description. Book out a year as Covid hit shortly after. Two months prior to departure, jetblue changed their times. As they did with my flight I booked for Vegas in mere days after booking. Attempted to speak with customer service. Gave my number for a call back. THEY advertised quickest way was via the app. Couldn’t cancel in my trips. Was hit with error to call 1-800-JETBLUE. Finally got to speak to “someone” aka automated robot or either the least empathetic person I’ve ever met (I’ve worked in 3 hotels in the past decade and worked overnights; I’ve seen A LOT) If you’ve read this far, do yourself a favor. Book elsewhere. The JetBlue points got me but what they cost in lack of customer service can be money spent better at literally any other airline. After debating whether to lose out on the credit they gave me for the delay THEY caused me; I just cancelled and got a refund. Rebooked through delta. No time changes and the reservationists who helped me book was SUPER accommodating unlike robot Kristin. covid changes the way companies are seen, you’d think companies would recognize that by now especially if they NEED the support economically. God bless, JetBlue. God bless.
Spirit or JetBlue
by Cecily Tanese on 2020/11/10 10:28
Most recent JetBlue exp, I purchase a one way ticket to DR for me and my sis and upon boarding the connecting flight was told to get in line to speak to gate agent, once it reached our turn Was told we couldn’t board because we needed a return flight and was told we didn’t have time to purchase one because they were getting ready to shut the door. As I frantically tried to purchase a ticket on the handy JetBlue app they began counting down 1 min, 30 seconds, 15 seconds Then sorry too late. You will have to come back tomorrow there are no more flights going out today and because you bought a basic ticket we can’t try any other connecting flights. I was appalled, instead of having us wait in line to speak to gate agent she could have just told us so we could have had ticket purchased by the time we got to the front of line. We could have been told in Cleve when we arrived at airport to board the first flight. And the 3 min it would have set the flight back for me to complete the purchase could have been made up in the air, instead we had to get a hotel in FLL and missed our appt for that afternoon. Felt like something I would have experienced with Spirit and I quit riding Spirit because of the horror stories.
Seat assignments
by Nicknamer19 on 2019/06/15 20:15
My wife and myself planned a trip for our honeymoon and they didn’t assign us seats together even though we bought tickets together. Don’t understand how that makes sense especially with her being terrified of plans and needs me to sit next to her. I didn’t get any help from anyone that I chatted with online or on the phone and for this very reason never have flown with JetBlue and honestly never will after this trip! Please be aware of this trap and if you have kids don’t expect them to sit with you when you buy your tickets unless you pay the 50 dollars per person to change them. Absolutely ridiculous and the main reason why I fly with southwest and not JetBlue! Be aware of this scam and know that they don’t care if it’s your honeymoon, birthday, or funeral as long as they scam you and get their money’s worth. Then they tried to badmouth Expedia and such saying don’t do it with them just do it through us. Sorry to say but the trip with Expedia was perfect and the only problem was the flights with this flaky company. Just lost another 4 customers and more because I will be letting the world know of how difficult and complicated it was working with this airline. I will be making a post telling friends and family to never fly with this company for this very reason! Absolutely ridiculous without any help from you guys!
Customer service isn’t their strong suit
by rp14075 on 2019/05/31 02:21
I purchased a flight through Priceline. Apparently Priceline combined my first name and middle name Into one data field. As a result I could not sign in for the flight. I called JetBlue, and after a 10 minute hold time I was told this is a known issue, that it happens frequently. I had to manually type in incorrect information, in order for the system to acknowledge my reservation. As I was then walking through the check in procedure, the JetBlue agent apparently felt that she had given enough Assistance. So she abruptly ended the call before I finished asking questions. I was midway through the sign-on process, and there was no way to return and correct a prior entry. So I had to finish the entire process, logout and then log back in and go back through it again step-by-step. Every bit of this process has been cumbersome, slow and full of errors. If this is a known issue, why haven’t they fixed it? Why should I wait for on hold for 10 minutes, and then have the agent need to end the call rapidly? Checking in for a flight is something every single passenger needs to do… How can you possibly design such a process without giving users the ability to go back one prior step and make a correction?
Can’t get past the sign in screen
by KjTWilliams on 2019/05/11 04:54
I just downloaded this app today and haven’t been able to get past the sign in screen. I tried going through the google browser with the exact same sign in method (touch id) and it’s working just fine. People down load apps for convenience, things available at your finger tips to make check in, boarding passes and all things travel move along smoother. Which would make this app perfect, if only it worked. I see there were just bug fixes performed with a new update yesterday so maybe I’ll delete and download at a later date. Not a good look though also because this was my first experiencing Jet Blue at all per my fiancé’s flying experience with them. He spoke so highly and although my only complaint thus far is the performance of the Jet Blue app...We’re off to a rocky start!! Update: Months later after deleting and downloading over again, the app is now shutting down immediately after opening up! Not sure what the problem is but I’m booked through them for my wedding and it’s disappointing that for such a special trip we won’t have the app at our disposable! Not impossible just an unnecessary inconvenience.
Crashes and times out
by Suomynona54321 on 2019/06/10 16:40
I tried to book a ticket through the app but finally gave up and booked on the website. The app kept timing out when searching for flights so it took me a while to find a flight. When I finally went to pay for the ticket, the app would take a long time to refresh when I unclicked “same as billing address” to put in a different physical address. After I had put in all of my credit card information and clicked the link to pay, it just kept bringing me back to the credit card entry page. There was no error message saying that I had missed info, just a bug. When I finally got it to submit the payment after multiple tries, it went through the “verified by visa” process and said that my purchase could not be completed! I was able to book the ticket on my phone through the website with no problem.
Almost Everything You Need
by Hyokano on 2020/02/10 14:26
Maybe it’s because I bought my tickets through Travelocity but my in-app boarding pass was only available for my first flight from DCA to BOS. Had to ask my connecting Hawaiian Airlines flight to HNL to print a boarding pass for that flight, and then I didn’t have a boarding pass at all for my return flight back to DCA. Also, the info within the app was outdated by the time I was on my return flight from BOS to DCA. I had to use a third party app to figure out the most current gate for my flight, which caused me to walk back and forth between gates C19 and C26 which are on opposite corners of the Jet Blue Terminals in Boston. The app never updated the info even after the fact. It’s a great app otherwise but if I relied on it solely, I wouldn’t be able to get to where I’m going. Am I supposed to also have a Hawaiian Airlines app? I thought they had a partnership but it doesn’t seem to translate well into an ideal traveler experience. Still, this is better than the old days of having to print my boarding pass at home.
Travel nightmare
by Robin Black on 2019/04/21 01:10
Traveled from LAX to JFK and then Rochester to celebrate a very special birthday and my son’s fiancé’s bridal shower. Left hotel at 5 AM for a 7 AM flight. Was notified by Jet Blue on the ride to airport of 4 hour delay, but informed I still needed to arrive at the earlier scheduled time “just in case” they solved the issue. Ended up actually boarding 5 hours later, then towed back to gate for another hour of maintenance work. So, basically spent my entire day in the airport and missed the bridal shower! Ground staff, phone customer service, and flight crew were extremely unsympathetic or helpful. No compensation or apologizes offered. This is the third trip in one year with huge flight delays, and one cancelled flight (unrelated to weather). I’m done with flying Jet Blue. Their customer service has really gone downhill.
JetBlue app
by jet Blue lover Elyse on 2021/04/26 00:59
The old version of the JetBlue app is not working at all on my I-6 phone. It won’t let me update the new version because I don’t have 13.0 iOS. I have 12 point some thing on my I-6 Phone. I spoke with Apple and they said that Jet Blue did not update their app properly because it is not allowing many people to use their app because they don’t have 13.0 iOS on their phones. Please resolve your app issue immediately so I am able to use it like I have been using it for 15 years. I don’t have iOS 13.0 so I cannot use the JetBlue app for anything, even though it says that I can download the other version. I already have the original JetBlue app and it’s not working at all because you have a new App that requires iOS 13. Many customers including myself do not have iOS 13 on our cell phones, so we cannot use the old app or new app! Please resolve this ASAP! I’m extremely frustrated and have a JetBlue flight in a week so I will have to download my boarding pass and cannot do so at this time.
Extraordinary service
by Ria Harkavy on 2020/08/29 20:27
Due to the Covid-19 pandemic our travel plans were put on hold until a safer time. When my out of town grandchildren needed me to come care for them I decided to take every precaution and make the trip from Florida to Boston. After 14 days of isolating, 2 negative covid tests, registering with the state of MA, I began my journey to Boston Equipped with protective gloves, masks and sanitizer, I was delighted with the precautions that were in place through Jet Blue. The plane was completely sanitized, flight staff wore masks at all times, passengers boarded from the back of the plane to the front, they even took an extra measure by preparing sealed plastic bags for each passenger that contained a water bottle, napkin &amp; snacks! I was overwhelmed by their kindness and genuine care for everyone’s safety and experience as they travel! My heart overflows with gratitude!
Review
by Drdean2000 on 2018/09/24 12:25
My experience with JetBlue has always been relatively good. On my flight in July from FLL-Newark we were delayed 3 hours and there was not even a “sorry” for the in convenience... I missed dinner with my family and it ruined that entire evening. The most recent flight I was on was on time etc... BUTTTTTT what is going on with all the animals being allowed without carriers on board????? Besides the 4 or 5 small lap dogs that were on the flight there was a Labrador 3 Seats in front of me- I could not believe it! I am so allergic to dogs and if this dog was sitting in the seat next to me I would have had a huge issue. Dogs , cats etc need to be in carriers if they are going to fly. He was allowed to sit on the seat and then peak over to the sit in front and back- just ridiculous.
Love JetBlue, Hate Their Website
by DJD562 on 2020/05/03 19:15
Have been trying to use the JetBlue website for the last two weeks and when it says I’m logged in and start booking a flight, it asks me to log in again, and then again after every step. When it came to applying True Blue points, it kicked me to the True Blue login which immediately states it is shut down. Then when closing everything down and reopening, the JetBlue app crashes 75% of the time after entering the booking info. This is not the first time I’ve had problems with the app. Update (this is actually laughable): Since I have been unable to book a flight using the app or the JetBlue website for well over two weeks, I decided to use their “Help” feature which opened an SMS window. When I typed in my issue that I’m unable to book a flight using points on their JetBlue and TrueBlue app or website, I received a message stating “Due to technical difficulties, SMS messaging is unavailable. Please download and use the JetBlue app to book your flight”.
Love Jet Blue app
by Dad Rad on 2018/02/09 10:53
I love their app. It is so easy to navigate and find the best fares. I get the best deals here compared to Expedia, Kayak and other apps. They never have the deals the Jet Blue app has. Of course you have to fly to a city they serve. We fly often to Washington DC from Hartford to visit my daughter. We have gotten fares as low as $34 per person. Cheaper than driving or taking the train! Of course you have to be flexible with the times they offer and the return trip is a higher fare usually but they still are pretty cheap. And also we have never had a problem with their flights from Hartford or Reagan and the planes are clean and comfortable and flight attendants and other staff are always very helpful and courteous. It’s our first choice for an Airline! Keep up the good work Jet Blue!
The nightmare of Irma
by ryanmax on 2017/10/23 14:25
During hurricane Irma I had the misfortune that I had to fly to California from Fort Lauderdale and it was quite a crazy day that day and Jet Blue took me out we got to where I was supposed to go they only problem was I paid a fortune for my fair is over thousand dollars and I called them up a couple days later explained how it happened that I was charge so much money and they refunded me all at the $99 fare they were offering me similar thing happened on American airlines my husband got a flight on that airline and they did not take off he had to go home and come back to the airport and I called them and I had to send and I had to send a letter and they refused they said they will not refund me the 900 and some dollars so you fly JetBlue if you’re smart.
Flight inaccurately indicates canceled
by TessDarwin on 2019/04/21 19:17
Since two app updates ago, a flight purchased several months ago shows canceled. I should also add the flight also indicates canceled on my laptop. Customer service says it is not. Each rep has very nicely directed the problem to my end in their “bless your heart” voice. For example, restart my phone or clear the cache on my computer. I’m not computer illiterate. I use two every day 8 to 12 hours a day. I also tried querying for the confirmation without logging in on both my laptop and cell. Very frustrating..... I’m tired of these updates that add more “features” than making your customers lives a bit easier with travel planning.
This app could be so much better
by Criveraf on 2019/06/10 20:10
There are apps from other airlines that are a breeze to use, to check prices, book flights, check status, frequent flyer status, etc. The JetBlue app is VERY slow! The UI is very confusing, not intuitive at all. You can’t really look at prices days before or after the given date without losing the info already entered or selected. It forces you to select the departure flight again. Also, font is too small! And in some places you need to open a drop down list that is not very evident to you (again, the app is not intuitive or user friendly). JetBlue say they keep improving the app, but in reality they need to overhaul the entire app if they really want us to have a good user experience. Now, I know this isn’t related to the app, but as for prices go, JetBlue has become a pretty expensive airline to fly; can’t count it as a low fare airline anymore. You look at other airlines prices like AA, Delta, United and what’s the difference??
Last 2 Flights were Horrific
by JetBlue 4 You on 2019/10/02 04:22
The last two flights on Jet Blue were the worst flights I have taken in the last 20years of flying. Don’t get me wrong, I love Jet Blue and Love Animals, especially Dogs. However, there has to be some enforcement on pet travel policy. The first flight I mentioned, I was watching a movie and the middle seat was empty and the passenger in the window seat took her dog out of the pet carrier and placed it in the middle seat and it started to paw me and lick me and I asked the person to please handle the dog and the flight attendant could have cared less after I asked what the jet blue pet policy. The second flight I mentioned there was 10-12 dogs on the flight they were all out of the carriers and that was if they even had carriers and it was like animals planet. Again, I love dogs and all animals, but on a flight Im paying for I would appreciate if folks keep their pets in the carrier as one dog ran down the isle and they were jumping all around the seats. One of these pets wasn&#39;t small. I feel like its unsafe and there is a reason jetblue has a policy to keep pets stowed and secured for everyone’s safety. When did this policy stop being enforced???
Most frustrating app ever!
by hjnsklcskvslsvlv on 2019/11/13 05:52
No matter how often I update this app, I keep running into the same extremely frustrating issues. I can’t tell you how many times I’ve either opted to fly another airline or whipped out my laptop to book my JetBlue flight using the web after failed attempts at using this incompetent app. The app takes forever. I get the “Loading” spinning circle after filling in each individual field. More often than I’d like to admit, I’ve magically gotten as far as the final page before booking only to have the field for my billing address state be uneditable! It’ll just be gray and unclickable. I literally cannot enter my billing address state and therefore cannot complete my booking. When I tell you, I’ve almost — oh wait no, I have ACTUALLY thrown my phone out of frustration with this app. I don’t know if it’s just me, but every time. I mean EVERY TIME I give this app another try it ends up biting me where it hurts. And I end up flying Delta instead.
Always A Great experience!
by wolfiewmn111 on 2018/10/11 19:48
When I fly it’s always JetBlue if they are a carrier where I’m going. It is the easiest process ever to make reservations, get to the airport &amp; get where I am going without stress. I had my first ever horrible experience where I got held up in TSA. I hear customer service calling my name. 3xs they called me with the final call being the gates are closing. I can’t go to the gate. I missed my plane. I finally get to the gate. I explain my situation to Dominic, the JetBlue representative. He was sorry for my distress. He asks if I’d like to fly with another carrier. I said “No, JetBlue is the Best!” He gave me excellent customer service, rescheduled me for the next day’s flight &amp; I was on my way. All JetBlue needs to do for me now is fly into New Orleans! 😜
Can’t get passed the sign up.
by Mr.Excuseme on 2019/03/22 01:46
I tried this app for the convenience factor but there is non. First thing that bothers me was ,when you try to and your personal info, they ask for your birthday and a scroll with the month day and year pops up. Cool, wrong NOT COOLl! It won’t let you change the month unless you change the year or days first. Really??? Took me a few mins to figure that out. I was ok with that, but then after I entered all of this information in and agreed to the agreement, BOOM it won’t let me sign up. It says check your connection. So I turned the WiFi off and went straight to LTE, put all of the good ol info in the right places and. DOUBLE BOOM, (sign in failed, check your connection) Fooled me once shame on you, fooled me twice shame on me, you won’t get me again! Uninstalling...
We love flying on JetBlue
by Lucky L! on 2019/12/13 00:21
We have been traveling for years on JetBlue and it’s definitely the airline of choice. We are now Mosaic members and enjoy all the perks that go with it, including free check in luggage, having our luggage come off first, the ability to change or cancel out flights, boarding next after passengers who need assistance, having a private telephone number to call to make changes to you ticket or just the ability to ask questions that are rapidly handled. But not the least of all are the personal who check you in to the flight attendants to the pilots are the most friendly and helpful of any airlines by far. We love you!! Luke and Mary Jo Pittoni
Why can’t they get this right?
by Duz26 on 2019/02/23 15:15
After the “enhancements and bug fixes” update, I tried to book a flight and pick an exit row. I get the pop up of standard safety stuff and the fact that it’s going to cost me an extra billion dollars, along w a close button and cancel button...no agree/continue button. So basically there’s no way to chose the seat I want. While we’re on the subject, when showing your seating chart, why would you have 2 close buttons and one of them complete cancel your navigation and make you start over? You’re not a discount airline anymore, get rid of the tech that makes you seem like one.
Worst app
by MrKDA on 2019/06/13 13:50
The American Airlines app is seem less when adding an upcoming trip. This app won’t let me add my flight so I can check in quickly when check in becomes available. I keep getting an error message. I tried to contact customer service via chat but it says they are experiencing a higher than normal chat volume? Seriously, that’s what chat is for! The app wants me to call them but I’m out of the country paying .15 a minute for calls. How antiquated is Jet Blue. Makes me wonder about the upkeep of their planes if they can’t keep something as simple as an app running. The fact that they’re receiving a higher than normal chat volume tells me that numerous people are figuring out that the app is garbage. Also, the 4.9 stars is garbage. Just scan through the reviews and you’ll see just as many 1 or 2 stars as 5 stars....that’s fishy. Next time, I’ll be sure not to use Jet Blue for anything.
What’s Better than Blue?!
by JRyanNYC on 2017/12/01 19:59
I can say that I haven’t flown with JetBlue in over a decade and since I stopped working for them when they stopped flights to ONT, so returning to the airline I was part of after so long had truly shown how much JetBlue has evolved in service, equipment and culture! The service has gotten better, the free extra perks are still free (minus the checked bag allowances), they evolved their A321 cabin and introduced a premium product called Mint and broke from the core cabin layout that they were known for having, and they tacked on some extra fees for priority seating, priority boarding and the premium snacks and beverages. Some of the old JetBlue is in there, just under a new shiny cabin and all still while keeping to the shades of Blue that first flew on the first flight! The App is always updated to be functional and still hip and trendy. Having all the features you do want and none of the features that clutter up an App. Any issues they’re just a tweet or phone call away and always are helpful and quick in addressing any issues or concerns!
Jet Blue Experience
by Randie47510 on 2018/09/03 11:40
We only fly JetBlue. There is only one item we disagree with- and that is the raised price for bringing a pet in a carrier under the seat. Cost to jetblue is zero- I could pay for the seat next to me cheaper than the $125 for the pet fee. Ours is an older well behaved cat. He bothers no one- he seems to enjoy his carrier and sleeps in it at home. My thought is that if a pet becomes a “known traveler” and is consistently well behaved- offer frequent flyer discounts. Fly twice, third is free or something. We will continue to always fly jetblue because we enjoy the jetblue experience- we recommend jetblue to everyone. We would just like to bring Dumbby more often.
JetBlue is Blue Chip All The Way!!
by LAJenn on 2017/08/28 06:20
JetBlue if it were possible for me to give everyone in your company a big hug I would!! You have come through for me so big with last minute travel plans at an affordable price. I am so appreciative of your services. Your flight attendants are super nice and treat everyone like the whole plane is first class. I 90% of the time I book online and it&#39;s faster and easier than ordering at Starbucks. The 10% of the time I have to speak with a representative because I have some complicated change that needs to be done same day of travel I always feel like I&#39;m talking to one of my friend&#39;s. Jetblue I luv you!!!
Lacks frequent flier practicality
by neville burrows on 2017/12/03 12:43
I only recently started flying JetBlue consistently in the last year and while the flying experience is palatable - their mobile app is near useless. I started to write this review prior to the latest update and even after the update previously it had extremely limited functionality for a major airline. The latest update was comparable to putting lipstick on a pig. Cosmetic not functional. The biggest issue is the inability to change seats through the app, view a real-time seat map and view standby/upgrade list. To me, those are the 3 most important features of any airline app. Also it does not show TrueBlue activity only your point balance. The update seems to have improved the freezing and crashing but the app lacks frequent flier practicality of which would be expected for one of the top 4 US airlines. A ways to go.
Buggy alerts
by Pleeboid on 2018/08/06 11:18
I have experienced several false alerts coming from this app that have caused minor confusion at a minimum, and at times full on panic. The latest false alert informed me that my flight’s departure time had been moved up by 1 hour and 40 minutes. I live 35 minutes from the airport so I rushed out of the house and drove as fast as I could through the rain, only to run into the airport at what I thought was 5 minutes late for my new departure time. While I was waiting in TSA, panicking that I had missed my flight, I was informed by a fellow passenger that the alert was bogus, and that the flight was scheduled to leave at its normal time. The JetBlue staff could not explain what had happened. Not only was this frustrating, it was dangerous. I foolishly took chances try to get to the airport that were unnecessary. All other functions in the app seem to work fine, if not a bit clunky. Until JetBlue fixes whatever is wrong with their alerting I would not trust anything this app tells you.
JetBlue workers steal a phone from the bags
by MDCMA45 on 2018/09/26 23:27
My dad was traveling September 24 from Fort Lauderdale airport to Quito-Ecuador. He gave his carry on bags to the lady in the counter in Fort Lauderdale Airport Before the flight, when He remembered he has left his new iPhone 8 Plus with the box and everything inside his backpack. He went back to the lady at the counter asked for his bag if is still there to get his phone and the lady told him the bags are inside the plane already. When he got home to search for his new phone the phone wasn’t there. They gave us a phone number in Ecuador that nobody answers, and we asked for help here, and they just told us to call that number. Do you think that people that work there will be honest? and wouldn’t steal stuff inside our bag? And if they do take anything shouldn’t the company be responsible for the stolen items and pay back the customer?
SAD, SAD, SAD. Pretty upsetting.
by jims1926 on 2019/05/29 19:59
Your software is all messed up. The seat assignments I made for myself and four others over a month ago seemed to have disappeared when we checked in today. Same thing happened to my wife and I a month ago. One of our travelers checked in today and got his and two boarding passes for two others when all he did was to ask for his boarding pass alone. Pretty sickening and disturbing but, unfortunately, what is one to do the day before the flight leaves. Same thing appears to have happened on our flight home next week. SAD!
15 years and counting
by Mericrismi on 2019/10/14 04:27
I’ve been traveling with Jetblue since they open in Logan Airport, Boston, MA. having no complaints at all. Good service, quality and excellent pilots . You can choose your seats and can have a carry-on and personal without charge. Sorry that Mr. Nickname19 experience was negative. You should always asked about the seatings, luggage, etc. Don’t assume because one airline performes its way , the other airlines will do the same. Always confirm your benefits, rules , actions and everything that concerns your flight and what to expect. It’s your responsibility to make sure everything is correct.
Flights
by Red1577 on 2017/12/10 22:21
There should be more options of direct flight from FLL to SDQ. That flight being at 5:50 am is way too early!! There should be a flight at 10 am at least!! Also, it would be great if there was a flight from PBI to SDQ, there are so many Dominicans that have to drive down to FLL in order to be able to catch that flight. If someone lives in Port St. Lucie and needs to be 3 hours before their flight to the Dominican Republic ( 3am ) they would have to start driving between 1:00 am - 1:30 am so they can catch that 5:50 am flight. But PBI would be great for all of us that live in Palm Beach and St. Lucie Counties!!
Unreliable in an emergency
by Yours Truly_17 on 2019/08/04 08:11
Worst airline app. For some reason it has a lot of bugs which makes the app lag when trying to book a flight. Someone or whoever is in charge of the app NEEDS TO UPDATE IT. Then when I called for customer assistance over the phone the clerk was rude and unprofessional when trying to assist me in booking a flight I had missed because my daughter had surgery that went over it’s time. But regardless I thought the app would save me time instead it waisted it. Take a look at your product it needs some modifications immediately
New app does not work on i-phone 6 AND also disables cur app with continuous update notif
by Forced to Buy New i-phone on 2021/04/29 18:21
My JetBlue App ver 4.20 does not work on my iPhone 6 since ver 4.21 was released. The pop up notification directs me to an endless loop of trying to update to ver 4.21-reload ver 4.20-pop up notification. So now I can’t use any app which I very much depended on. I tried turning off app notifications through iPhone settings but no luck. I reported this via call to JetBlue (56min wait time). So frustrating. I see other customers via app reviews also have Same problem. I can’t afford a new $1500 iPhone in order to load ver 4.21 app. Any help would be appreciated. Web version does not provide the same level service that I expect while traveling. 1hr wait times on phone and on day 2 waiting for a response from JetBlue.
Only Way to Fly
by Kaykx on 2017/09/30 04:31
JetBlue is literally the only airline I have ever flown consistently and am always satisfied with. I have even had some rough travel experiences using JetBlue and they have ALWAYS made up for any short-comings, above and beyond as well as extremely promptly including putting me up in a 4 star hotel near airport, paying for dinner and breakfast, and changing flight times and dates at no extra charge. I truly swear by JetBlue through and through and I honestly haven’t flown any other airline besides them in the past 5 years. Love em’ and their blue chips and Dunkin’ Donuts coffee. 👌🏼😍💙
Frustrating
by Monica54321 on 2018/09/20 05:53
The app can be very frustrating when you book a flight. No problem searching for flights and comparing priced based on days. But when you actually book, it gets stuck. Today it got stuck after I entered additional passengers(in the system as part of my family plan). Then I noticed that that TSA pre-check numbers were not automatically entered, although they are attached to our accounts. Great way to prevent a customer from making a purchase! I’ll have to go back and find the numbers on the TSA paperwork or make the reservation by phone, which reduces my points. The app got stuck over the summer when I was making reservations, too. Thought they would have cleaned up the app by now.
Can't finish a booking on my ipad... Bugs bugs bugs
by elcaba on 2018/07/13 03:41
Looked for a support / feedback email or form. Didnt find anything on the app itself and the app store link &#34;app support&#34; is useless, so i guess this is the only place I can contact jetblue developers to let them know they need to do better debugging / testing. I have the latest iPad / ios / jetblue app. Got stuck before i could select the seats. Had to go and start all over from my iphone. On the phone once I hit submit on the last step, it refreshed and the submit button was green again, as if I still had to submit it again, it didn&#39;t give me a completed confirmation, even though I did receive a confirmation email. So both apps have bugs, they need more testing.
Impossible to book through the app
by dallasapollo on 2018/07/05 18:26
I love JetBlue but it is literally impossible to book a flight through the app. There are two many amateurish bugs throughout. Like in one spot the &#34;phone number&#34; field (required) gets populated by a drop down list of countries, with no way to put in an actual number. In another phone number field, dashes are required but the keyboard that gets displayed doesn&#39;t have a dash button. Also, don&#39;t tap any of the &#34;info&#34; buttons to see the difference between the different plans - there&#39;s no Close button. The only way to close it is to shut down the entire reservation process and start over. All in all just a terrible terrible experience. I tried twice, wasted half an hour, and was never able to book my flight.
My Favorite Airline
by Omega1015 on 2018/05/30 17:39
JetBlue has always been my favorite airline.I always have comfortable seats good movies to watch and great service. This very last flight I had enough true blue miles to buy my husband’s ticket, so he flew free. Can’t get better than that. I only wish we had the same confirmation number, but I guess that’s not possible when you get a free flight. As a result of different confirmation numbers, I ended up getting TSA approved and he did not. I guess it’s a small price to pay for free flight. I will continue to be a true blue member. Jet blue is the best
The least helpful of the airline apps.
by LndsyA on 2018/12/19 20:45
I use airline apps all the time to check status, gates, electronic boarding passes. I haven’t traveled with JetBlue for a long time and was optimistic seeing their shiny new app. But sadly it is mostly just frustrating. It’s been years since I have had to use a paper boarding pass. But I have had to do that for 6/6 flights on this trip. Im already checked in, on my last legs of the rerun trip, and the app won’t let me get the electronic boarding pass. Sometimes it says I have to wait until 24 hours ahead to check in (I’m sitting at the gate!) and other times it says that electronic boarding passes are not available for this departure airport (JFK!?!). I’m so disappointed with this app.
Jet blue
by David5319 on 2019/01/17 18:12
We have been treated as if we were in first class and we were economy. It started our trip off with smiles and happy thoughts of our vacation and I was traveling with a teenager. So that tells you. How things could have gone! Then I applied for the jet blue credit card on my way here and when money started to get tight I called to see what they could do and they sent the card fed x to my hotel. I still can not believe how well I have been treated. From now on Jet Blue is the only way to travel for my family. Thank You Jet Blue!!
Absolutely Terrible
by Royal oak track on 2018/09/16 11:58
I keep trying to Check in for my connection flights in Boston and New York. my first flight from Detroit to Boston is all set got my boarding pass and everything. but I’m trying to check in for my 5am flight to New York 917 and then my 9am flight to my final Destination St. Maarten 787 to get my boarding passes &amp; the stupid jetBlue app says “we are having trouble processing your request check your connection and try again” EVEN THOUGH MY INTERNET CONNECTION IS WORKING FAST!!!!!! jetBlue you need to be on your A Game when it comes down to situations like this. This is the last time I’m flying jetBlue. I’m never flying jetBlue Again after I return from this trip. I’ve had a bad experience with jetBlue before and it’s happening again the first time was a long delayed flight and now this
App support?!?
by Needzerostar1977 on 2017/09/27 12:52
Have been using the app for a fairly long time but since the most recent update constantly crashes on login. Also if not logged in but adding my upcoming flight confirmation number. App support link just takes you to the mobile site, and contact us links and numbers there doesn’t seem to offer app support. I&#39;ve tried... reinstalling, updating ios, flushing data, along with all the usual stuff. App works until I either login or not logged in will crash after adding flight confirmation Please help me either obtain prior version or resolve issue.
True ‘True Blue’ client
by bababababarann53 on 2018/11/14 20:41
I always use True Blue to fly back and forward from NY to Florida and other places within its locations. I had to recently AA to fly from lga to Miami. I have never been so scared, uncomfortable and disrespected on a flight. I travel internationally as well and this was the worst experience. Firstly the way they board is ridiculous. Hugs pile ups in isle of plane. Didn’t carry many choices of soft drinks. Also to pay a ridiculous price for checked in bagweighing only 40lb. I could go on. But I won’t. Jet Blue I love you. You are the best of the rest.
Love JetBlue - APP is cumbersome
by flyreview on 2018/06/24 23:46
This rating is for the APP- the airline and service get 5 stars. But I find app design cumbersome to use. Some times you scroll down and check a box other times you have to look up top to move forward. Would like it if you made moving around the APP consistent. This is not a super big deal but the whole purpose of using an app is to be able to get though the process quicker and if you searching the APP trying to figure out how to maneuver around that will slow you down.
Thank You
by NancyK964 on 2018/06/24 01:31
I always receive excellent service with JetBlue. Today is no exception. My dad has been moved to hospice and we are told he will pass in the next 24 hours likely. I’ve been flying back and forth to help etc., but now my scheduled trip for next week needs to change. I spoke with Dave and he refunded the trip I had scheduled for next week and comped me tickets for my disabled daughter and myself for tomorrow. I’m shocked and so grateful Thank you so much for the kindness you showed my family during this insanely difficult time.
Great experience!!!
by Moreyy08 on 2020/09/20 20:41
This was my first experience with Jet Blue &amp; I am pleased with the treatment received while aboard. The flight attendants were very attentive, professional &amp; friendly. The Pilot did a great job in assuring a smooth ride &amp; Landing! The seats we’re comfortable, I did did appreciate them blocking off any middle seats to avoid any physical contact with other passengers, I appreciate the entertainment provided along with a snack (bottled water, cookies &amp; crackers). Overall I would recommend Jet Blue especially to any new time travelers &amp; anyone who suffers from anxiety!
Waiting 4 hours to take off
by kmsoap on 2019/08/26 12:38
Taking a short flight from Westchester airport to Tampa spent more time sitting on the plane before takeoff then the entire flight should’ve been. After three hours and refueling twice, by law we needed to get off the plane. Proceeded to get my family something to eat after spending $75 on incidental sweet we boarded the plane. Arrive to Tampa it was entirely too late for my ride to pick me up had to pay for a taxi to the hotel another $50. JetBlue just sent me a refund for my inconvenience for $25, really?
Rating Trends
236,200,265,234,257,243,306,340,313,301,368,348,346,446,473,358,323,309,302,310,319,343,308,354,359,324,337,314,341,292,298,327,381,338,383,342,329,362,359,370,346,438,391,363,342,325,344,371,395,387,334,380,349,339,424,456,399,359,343,355,399,392,446,282,241,251,270,215,181,195,228,222,294,305,295,271,423,283,604,0,564,594,364,440,428,389,394,377,335,347
All Versions
5.0
1,100,551 total
 5
988,473
 4
87,467
 3
14,144
 2
3,349
 1
7,118
Current Version (4.21)
5.0
1,094,002 total
 5
984,468
 4
86,759
 3
13,836
 2
2,980
 1
5,959
Version History
More...
Keyword Volume Hits KEI Rank
traveling app
35.82
16
trips lite
0.00
2
blow app
0.00
2
trips pro
0.00
2
jet blue airlines
332
1
jet airways
367
1
jetblue airways
261
1
jetblue app
60.83
1
jet blue app
363
1
book banat
0.00
book d'oreille
0.17
berat ideal
0.00
boka truck
0.00
jags mobile
0.00