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App name
Cabify
Description
Discover Cabify, a transport app that lets you move around the city comfortably and safely with your private car and driver. Begin to travel around your city Cabify style. With just a couple of taps of the app you can order a ride. In a few minutes you’ll have a car with a chauffeur waiting to take you wherever you want. And all with high safety standards. How does Cabify work? 1. Order or reserve your journey. Open the app and tell us where you are and where you want to go. Choose the type of vehicle your want to travel in; Lite, Kids, Executive… discover all the options available in your city! 2. Confirm your journey and… a driver’s on their way! We’ll tell you the name of your driver and your vehicle details including the registration plate, and how far away it is. 3. Know the price before you travel. Forget about taximeters because we tell you from the start how much you’ll pay for the ride. What’s more, you can select the payment method that most suits you (credit or debit card, cash, PayPal… ). 4. Share the experience. You can send your journey details to family or friends so they know where you are in each moment. What’s more, you can personalize your ride. In the Cabify app, select what music your prefer, whether you want the driver to open the door for you and if you want the air-conditioning on. All so you can move around the city in the most comfortable way possible. Where is Cabify available? Cabify is already available in more than 40 cities and is becoming a great alternative to owning a car or to other means of transport such as public transport or taxis. - Mexico: Mexico City, Guadalajara, Mérida, Monterrey, Querétaro, Puebla. - Colombia: Barranquilla, Bogotá, Cali, Medellín. - Chile: Concepción, Santiago, Valparaíso. - Ecuador: Guayaquil, Quito - Panama: Panama City. - Peru: Lima. - Argentina: Buenos Aires, Rosario, Mendoza. - Dominican Republic: Santo Domingo. - Brazil: Belo Horizonte, Brasilia, Campinas, Curitiba, Porto Alegre, Rio de Janeiro, Santos, São Paulo. - Spain: Barcelona, Madrid, Malaga, Seville, Valencia, Alicante. - Portugal: Lisbon, Porto, Algarve. What advantages does the Cabify app give you? - Safety for you and yours. All journeys are geolocalized and can be shared immediately with a family member or friend, so they know which car and driver you’re with and where you are. - The best drivers in the market. The selection process in Cabify is the most rigorous around. All the drivers go through a series of tests and training. - Know the price before you travel. In all our journeys we show you the price before you order a ride. This way you can travel relaxed, knowing how much you’re going to pay. - 100% personalization. You decide how you want to get around. Cabify differs from other public transport options or taxis due to how customizable it is to use. From choosing the payment method that best fits you to selecting the type of music that you’d like to hear. And all without any extra costs. - With just one account, more than 40 cities. If you like to travel with Cabify you can do so in more than ten countries without the need to create new accounts or worry about how to pay. Do you want to be a driver with Cabify? If what really moves you is helping others discover the city, join one of the fleets of drivers that use Cabify. Start to drive with a safe app that offers you the best fares. Learn more and register in cabify.com/drivers or download the Cabify Drivers app. Looking for corporate transport options for your business? Offer your employees the best cars and drivers, with Cabify. Our corporate service will allow you to have a large fleet of vehicles at your disposal, designed to meet all your company’s needs. In addition, our management platform will allow you to have greater control of expenses and journeys made. Find out more at cabify.com/business.
Update destroyed the app
by generalgoo on 2019/12/06 16:41
I’ve used this app for years and it has worked great. However, with the latest update the app is buggy and unusable. I request a ride and it begins searching, finds a driver but then begins searching again. So I am left wondering if a taxi is coming or not. Any attempt to try and cancel the ride produces an error message. I even uninstalled and then reinstalled the app and now it will not even open. Sad because this used to be a great app.
Please include English translations
by Assfacedcorn on 2019/12/03 14:16
Great app in Spain, I don’t speak Spanish, please include a toggle for English for basic things as well as a way to get your emails in English.
Excelente
by Natalia.caamano on 2019/11/28 09:13
Muy bien servicio
Excellent service to use while in Barcelona. Easy interface and friendly efficient drivers.
by MishanyaM on 2019/11/25 08:35
Excellent service to use while in Barcelona. Easy interface and friendly efficient drivers.
No currency? I can’t trust you
by spadict on 2019/11/22 19:08
Downloaded this in Argentina but it’s not clear if I’m being charged in USD or Pesos because it just uses the $ symbol. I’m definitely not paying $800 USD to get from the airport to my hotel and I can’t trust the app because even the pay details don’t clarify what currency. Disappointed that I wasted bandwidth and time
Need better directions to pick up spot
by Lizzy1468 on 2019/11/21 10:48
No directions to pick up spot for train station made for a very confusing pick up.
Critica
by simonovisrj on 2019/11/21 10:02
Cobran antes de hacerte la carrera
Buenas noches quisiera saber por qué no encuentro la app de conductor para iPhone
by killerline1 on 2019/11/21 00:14
Buenas noches quisiera saber por qué no encuentro la app de conductor para iPhone
Waste of time
by Alex Aldair on 2019/11/20 01:59
It shouldn’t allow you to register if the service is not even available in your area. Good that you can receive the verification code through WhatsApp but after all, it was a waste of time.
App wastes your time with errors
by MikeRoggio on 2019/11/19 09:29
These are the scumbags that ran off Uber and Lyft and their app doesn’t even work. What’s worse is now I get spam emails that I have no option to unsubscribe
Trip
by bernardo butts on 2019/11/17 19:55
You have billed my amex card 3 times for ONE trip from Barcelona airport to Hotel Colon and you left ua off 6 blocks from our hotel Please get this straightened out
First ride with Cabify
by Karen's Travels on 2019/11/16 19:24
We had a very positive experience on our first ride with cabify. Our driver Atif arrived in a timely fashion. The car was very clean inside and out. Atif was kind and respectful and helped us with our luggage. We will certainly choose to ride with cabify again.
Elevado los costos de alta demanda
by Roxsa0209 on 2019/11/09 23:52
El servicio es bueno y los choferes también pero los costos que cobran por alta demanda son elevados. Algunas veces superan el valor del viaje. Demasiado altos
Language
by Bwalker1a on 2019/11/07 15:11
As a ride it is good. It could better if your drivers can speak more English.
Amazing!
by jonwilson1111 on 2019/11/03 17:14
Such a great experience. Honestly, this was better than Uber and taxis. The driver was on time and got me to the airport quickly at 5am.
Absolutely terrible. Don't waste your time and money.
by bigbluejack on 2019/11/01 13:18
Everytime I order a cab through the app it seems to connect me with the furthest driver possible.
Gracias
by 876! on 2019/10/31 18:03
Excelente
Great service!
by Geo and Deb on 2019/10/30 10:32
Clean car, nice conversation! Felt safe and hit to where we needed with no troubles!
Ok but buggy
by Real_DLee on 2019/10/29 21:38
Works ok sometimes but have found many bugs too. Uber has a much better app.
Llegando a Buenos Aires como turista
by Dirrampi on 2019/10/27 14:52
Excelente servicio, el App funciona muy bien...
Utter Rubbish
by john.denning on 2019/10/27 01:10
This app doesn’t work. Period. Tried to add my Amex to it four times over two days and it keeps telling me to use a different card. No dice. Get your act together. I hope your investors pull the funding from your obviously wildly inept company.
Gerard was amazing!
by stephleighm on 2019/10/22 21:53
Gerard is the best driver I’ve ever had. He drove us around around in a massive rainstorm to make sure we got to our destination safely and dry. 10 stars!
Mala
by rarias84 on 2019/10/18 23:35
No sirve , no funciona el buscador, no muestra los precios
Need to reserve 2 hours in advance in Barcelona
by jlwnsjehdbe on 2019/10/18 03:39
No where did it say that until I tried to get my first ride, a ride to the airport only to find that it wouldn’t allow me to can for a car at that time.
Muy bueno
by jennifer1318 on 2019/10/17 15:19
Very kind, professional, and understanding driver. Muchas gracias!
Magnifico servicio. Muy recomendable.
by Hormiga atómicas on 2019/10/13 03:59
100% eficiente y facil de utilizar.
Barcelona
by Tacofan! on 2019/10/11 16:03
This app si amazing here in Spain first time using it ! Also the drivers are super professional.
Perfect
by hjgtsdfgchjer on 2019/10/07 05:22
Worked perfect first time- a very good alternative to Uber Easy and fast to set up app
Bom serviço
by Camilinhars on 2019/10/06 03:33
Usei o serviço da Cabify já mais de 5 vezes e gostei muito. Tive apenas uma experiência ruim com um motorista que ficou reclamando do destino, pois considerava longe. Apesar desta experiência ruim, o saldo continua positivo na grande maioria das viagens que fiz com eles. O aplicativo precisa se atualizar na questão de incluir mais de um endereço de destino. Isso atrapalha bastante para dividir a viagem com amigos.
Problema con chofer
by kdjdjdjwbbejfksid on 2019/10/02 20:49
El chofer anterior GIANFRANCO me dejo esperando y sin llegar al punto empezó a contar el tiempo, para finalmente cancelar el viaje
Price charged was different than price quoted
by AGL-W on 2019/10/01 09:18
Paid €24 when rate quoted was 19.50. Different fees added after trip ended which was not expected. Driver was great and provided excellent service. Very happy with driver.
As good as Uber
by TC08232011 on 2019/09/30 17:36
we
Mr Mamadou
by D34s on 2019/09/30 13:26
Mamadou fue muy profesional, simpatico y nos llevó en muy poco tiempo al aeropuerto. Es el mejor taxista que hemos tenido nunca. Le deseo lo mejor.
Felicidades
by +(Baron*12)+ on 2019/09/29 15:16
Hola son los mejores saludos
Pésimo servicio !! Tengan cuidado
by 0d4ris on 2019/09/27 15:17
Solicite un servicio con cargo a mi TC y el servicio nunca llego . llame al conductor para que cancele el servicio y no contestaba su celular ni mensajes ,me en la necesidad de cancelar para solicitar otro servicio y me cobraron S/. 7.00 por cancelar , me siento estafada por Cabify .... para colmo para enviar este comentario te obligan a marcar estrellas ..... que estafa
Misleading discounts
by Ax3564 on 2019/09/27 10:56
I received a discount for 80$ off my next three rides when I signed up for the app. I took a rather expensive ride because I thought it would be free, and was still charged for the ride. After a very lengthy exchange with customer service, they finally came to the excuse that the discount was only valid in Santo Domingo (although it never said that anywhere in the app, and told me that the discount had been applied after the ride). Apparently, your country code needs to align with where you actually book your ride -though again, this is not made clear anywhere in the app. Cabify did not refund me for the ride and I am still confused as to how I was supposed to know about all these weird loopholes. Just use Uber.
Que paso con el Servcio !!!
by El florista on 2019/09/26 15:09
Porque la compañias como Cabify no pueden mantener el Servicio al cliente con coherencia todo el tiempo, comenzaron con carros amplios de modelos recientes con conductores amables que saludaban y se ajustaban al potrocolo de servicio de la compañia . Ahora ni saludan, toma la ruta que quieran y los carros ya llegaron hacer Sparks . Que tristeza !!! Igualmente ya ni mandan respuestas al correo como hacian antes !!
“Glitch” app and/or drivers
by Adrts on 2019/09/23 03:43
Downloaded the app. used it 10 times or so. Twice the app navigation system didn’t work and drivers were lost. Once I used my phone applications to help a driver out. 3rd time the driver picked up a wrong person and charged me for a trip while I was texting him I’m not in the car. 4th time the driver was driving around making me cancel a trip and I was getting massively late on a business meeting. I made a complaint to customers service and got a reply stating “it wasn’t a driver’s fault.” without any further explanation. And lastly, my account got blocked saying my password and/or email is incorrect and i’ve never logged out the app. I’ve never experienced these types of issues with uber for example.
Price uncertainty
by FreddyLazzaris on 2019/09/22 19:29
Frequently when you actually book the price it has suddenly gone up from the moment you search it first. That appears like manipulation to me.
Confiable
by Esgabonovoa on 2019/09/21 05:12
Seguro
Muy buen servicio pero podría ser más seguro
by .....!.....! on 2019/09/20 14:43
Solo en 2 ocasiones no me he sentido segura en sus unidades, una porque el conductor recibía también pedidos de Uber y era un taxi ambulante (tenía el letrero oculto de taxi), la otra se desvió por donde quiso, manejaba muy desordenado e iba enojado.
Eduardo
by alberto stambuk on 2019/09/18 20:22
Eduardo fue muy profesional
Great drivers
by avamaria23 on 2019/09/15 10:32
Love the drivers! Prices are ok but for short distances uber is usually cheaper. Drivers are good about not canceling which is nice.
Recibos de Viagem
by JEAPJ on 2019/09/08 23:37
Gosto muito do App, mas os recibos de viagem demoram muito para chegar no meu e-mail. Isso deveria ser imediato. Obrigado pela oportunidade de me manifestar. Sds
NO APLICARON DESCUENTO
by emgañoso on 2019/09/07 18:14
No me aplicaron el descuento
Works Seamlessly
by Izzy102032 on 2019/09/07 16:15
Works very well in Lisbon!
First time using Cabify
by JRA38 on 2019/09/07 09:12
Today was my first ride in Cabify Excellent service and attention from Manuel. Your app is very friendly and easy to use.
Careful
by Clousewa on 2019/09/06 14:28
They do not honor their promotional codes. I applied a code that said 40$ off your first two rides. It showed up in my account, but it never was applied. After I contacted them, the promo code disappeared.
Thanks
by aenour1 on 2019/09/02 21:11
Appreciate the personality & friendly
Venezuela
by Ariari132 on 2019/09/02 12:21
Súper simpático y buena gente.
Un placer poder disfrutar de sus servicios
by amarinakameneff on 2019/08/30 15:28
Excelente servicio
Buena app pero...
by Tanusha01 on 2019/08/29 23:51
Estaría bien que la app te mostrará durante el viaje si estás pagando con efectivo o tarjeta. También que te mostrara el tiempo de viaje hasta tu destino. No tengo ninguna otra queja.
My fist month with Cabify
by martadissapointed on 2019/08/26 23:46
DISSAPOINTING It is very difficult to contact you Drivers charge an amount and the report I get from Cabify shows a much smaller amount Not user friendly Quality of cars very mediocre But the worst is customer service I wonder when and if I will get a response from you
Malísimo
by C Juan on 2019/08/17 23:46
No da cobertura a todos sitios ... no es como HUBER
Aplicativo muito útil
by Ca3du on 2019/08/16 14:28
Faltou pagamento em débito como tem nos concorrentes
Importante mantener diferenciación
by DJMG1976 on 2019/08/16 13:22
Lo que más he valorado de Cabify es que la experiencia es positiva y para eso, el estado de los autos es fundamental. Han aflojado un poco en ese sentido y eso hace que se pierda su diferenciación
Manager
by Asemanrafat on 2019/08/11 08:41
Very good and polite driver
Cosas que mejorar.
by cliente fija on 2019/08/09 18:09
Se demoran mucho en llegar, otras veces esperan en otra parte y no avisan, eso hace que uno llegue tarde adonde va. Por lo demás, en general, los choferes son personas educadas .
Good but if the driver parks far away...
by Mik97646 on 2019/08/09 17:18
And you can't find them, you still have to pay for calling the car. It's good for honest places like Madrid bad for places like Barcelona.
Amabilidad y servicio
by anacg84 on 2019/08/09 14:07
Muy buen servicio y amabilidad por parte del conductor
Inseguridad y tranquilidad
by FrancelysCh on 2019/08/09 03:57
Los dos viajes quedó he realizado han sido: 1. Inseguro pero debía llegar a mi destino ya como fuera 🤦🏽‍♀️ 2. Tranquila mi viaje de regreso si fue el sueño dorado que necesitamos para regresar a casa felices 😁
Very professional
by creek lofts on 2019/08/08 21:17
Good driving, safe and on time
Ubicación
by lilivieira on 2019/08/05 22:51
El gps no envía la direccion exacta al conductor
Low quality in executive type of car
by Rmego674 on 2019/08/05 16:15
For the past couple of months I’ve been satisfied with the executive car option for higher quality cars (higher price). However for this past week I’ve ordered and paid for the “executive car” and the cars that have picked me up all week have been less satisfactory.
El coche no estaba
by ap fj on 2019/08/05 10:47
Anoche esperaba en la puerta de la Parolachia, en Av Libertador y el coche no estaba, habia dado la dirección y el numero donde buscarme, el coche no estaba , me comunique con e chofer y estaba en la vereda de enfrente, Tardo unos minutos, yo esperandolo en la fria noche y llego. Ahora veo en la factura q me cobran 5,25$ por demora. No es justo el coche no estaba en el lugar . N l
Won’t take credit card
by Dfresh1218 on 2019/08/05 10:12
Your app tell me every single one of my credit cards are not authorized. I don’t know why. I have the same card across my taxi, Uber, taxify. They all work. Your app doesn’t.
Diferentes amounts charged
by flecha eynard on 2019/08/03 04:22
My app shows me $318 and the driver’s app shows $236 so Cabify is stealing money from both driver and passenger side
Publicidad falsa
by paulocerda on 2019/08/02 22:06
Los descuentos no se aplican correctamente, ademas que el valor estimado de la ruta, duplicó su valor a finalizar.
Muy buen servicio y aplicación
by leotefo on 2019/08/01 02:45
El servicio de Cabify es muy bueno además la aplicación funciona muy bien es fluida y rápida . Muy recomendable
Customer Service -1
by Mlondon71 on 2019/07/29 16:55
I have tried to add my credit card for days and Customer Service is not helpful, no response in 2 days following a few sent messages and documents. No phone number to call
Reviews
by Chilean Guy on 2019/07/29 11:57
It’s necessary give the chance to write a review even if the trip was canceled, because last Friday (July 26 2019) the driver cancelled the trip but he had accepted before. 👎
No discount code for 1st use
by ghffgfddghj on 2019/07/27 02:14
I got a discount code and this was my first ride and when I tried to apply it, the app stated that it was already used but as anyone can see this was my first ride ever
Demasiado lenta e inexacta
by Will52738 on 2019/07/27 01:03
Tarda en que un conductor acepte, luego algunas veces el auto ni se mueve ni actualiza el gps, dice que tarda 4 minutos cuando en realidad tarda 10-15. Deberían trabajar más en la plataforma.
Worst integration
by Rdtiezzi on 2019/07/26 11:51
Easy taxi was not the best app, but it worked. Then came Cabify and made users move to a new app that is much worse to use. Much harder to pick an address fast, lost all my reference points (not even able to add them). Guys, please look at Uber and learn something...
Excelente servicio
by andresepazc on 2019/07/25 21:44
Carro muy lindo
Problemas con el servicio
by jcfc7 on 2019/07/25 14:50
Ek día de hoy se demoro más de 40 minutos en conseguir un auto. Uno me acepto antes pero quería solo pago en efectivo
Good app, when it works
by quilaguito on 2019/07/24 20:35
During the last several weeks the app has been unstable. It’s a good but has become unreliable. I like the service but sometimes I need to call other cabs. Too bad.
Terrible Experience
by StevenSKS2 on 2019/07/24 04:07
Wow. I tried and tried to cancel a reservation several times, or tried making a new reservation but either the app would say something was wrong or the app couldn’t recognize my location. I even went to the website to cancel my reservation but even that wouldn’t work. I’m sorry this was a terrible experience and wouldn’t recommend to anyone.
App stinks, no directions given
by D3ad d33r xyz on 2019/07/23 17:03
Took a Cabify from the airport, nowhere on the app did it tell us where to meet the driver. Had to send several texts back and forth to figure where to meet the driver. Uber gives you instructions on where to meet your driver especially at an airport. Driver had to go around a few times waiting for us.
Excelente servicio
by marrockech on 2019/07/22 23:17
Muy amable majo profesional sociable recomendado
Mario
by Antonio Tamayo on 2019/07/22 20:23
Muy buen conductor!
Great Ride!
by Shelby from Michigan USA on 2019/07/18 16:36
Marcelino arrived on time, his car was clean and fresh, and he was very personable.
Gracias Antonio
by RonJensen on 2019/07/18 08:32
Great service.
Excelente servicio conductor amable y puntual
by Vicky Droid on 2019/07/17 18:03
ó
Excelente servicio de mi último viaje
by Maaarufer on 2019/07/17 00:03
La cancelación de mi último viaje fue un error, favor de no penalizar al chofer. El viaje fue excelente, muy profesional
Colombia user
by this use to be better on 2019/07/16 13:13
I’m in Colombia and this is the most crap app you can use. There is more taxis in Bogota than beat and Uber yet they never pick up any trips. I could last 1 full hour waiting for nothing to show up. Also they don’t have an internal section to ask for help or report a taxi that drives you around. On top of that taxis here (the Thiefs) try to charge extra for using the app. Totally useless.
Disponibilidad
by Reginaorama on 2019/07/14 18:03
Muy poco disponibles, casi nunca se encuentra vehículo
Complicado pedir taxi
by Eriwm on 2019/07/13 04:44
Es probable que deje de usar esta aplicación pues no permite pedir taxi fácilmente —- no se visualiza donde está el taxi y aveces no aparece la opción de taxi - para Cabify aveces no aparece el valor y no aparecen carros —- súper mal
Good up but I’m having problems with the app
by 123tuyw on 2019/07/12 23:59
I’m having problems with my app. I cancelled a trip then I open again the account and tells me that something is wrong. I try again and until that the cab was at my place calling me.
Pésimo servicio de ayuda
by Jesusgar24 on 2019/07/08 22:28
La aplicación marcó mi ubicación actual en otro lugar (yo no sabía donde estaba) el conductor hizo dos paradas y modificaron el precio. (Espere más de 30 minutos por un error que no cometí yo) No mostraron la modificación de precios y sorpresa, aumentaron más de 15€ a mi viaje, los de servicio de ayuda contestan como robots, no leen lo que les explicas, solo les interesa ahorrarles el dinero a esta aplicación. Después de decirles “desconsiderados” han dejado de contestar. Mi primer viaje, quise darles una oportunidad porque supuestamente era más barato, yo con más de 50 viajes en uber y con un solo problema que fue resuelto muy rápidamente . Acá los atención solo me han culpado de dos paradas, repito la primera que marco la app como mi ubicación actual y la real. Si no les dan el precio no se monten al auto y si hay alguna anormalidad como que se ha ido a otro lado cancelen el viaje ya que hasta les podrían triplicar el precio del viaje.
Primera vez
by Meriluna on 2019/07/08 08:29
Fantástico
It is a pity that we don’t know when the driver will show up
by kar.oka on 2019/07/06 00:08
It is a pity that we can’t select two different destinations
Very amateur app and customer service
by dansusan1989! on 2019/07/05 13:29
I was forced to use this app in Valencia after Uber left. Once you add a destination, you can’t change it!!!! Also, their invoices don’t event tell you the drop off location so it’s useless for reimbursements. Their customer service is slow and responds after 4-5 days. They really need to come a long way to compete with Uber
Lies
by thespaniard98 on 2019/07/04 20:19
Clearly stated that I would get €3 off my first three trips after referring a friend who booked their first trip. Did not happen; I’ve paid full price for my first 2 trips even though my friend definitely booked and paid for their first trip.
Estado/calidad del carro
by hdbnddn on 2019/07/02 23:17
Últimamente la calidad de carro que me estan llegando estan super mal
Great!
by : jessik : on 2019/07/01 04:30
Excellent service!!
Very Nice!!
by DianaPMP on 2019/06/28 18:30
What a nice driver!
Excelente servicio
by Lolitolololo on 2019/06/28 17:55
Muy amable el chofer. Como siempre el servicio excelente!!!
CABIFY Driver app for iOS!!
by lito.josh on 2019/06/22 13:32
Porque no existe el app del conductor Cabify Driver en iOS???. Me parece totalmente indignante que solo ofrezcan una aplicación para solicitar servicios y hasta el momento no exista nada para los socios conductores.
Great in Peru
by Hobss on 2017/11/08 19:47
Lima enjoys Uber, Beat, EasyTaxi and Cabify. My ranking for quality of service would be Cabify first, then Best and then Uber (I haven’t used EasyTaxi). The requirements that Cabify set to their drivers are much higher than for the other systems. Also cabify treats their drivers more fairly with an insurance for the driver AND customers. They have set the standard for others to follow. The app has an additional feature worth mentioning that is not present in the other apps: you can schedule a ride in advance. And it does it smartly. Cabify will notify nearby drivers with the right time in advance depending on traffic conditions so they are on time at the pick-up point at he requested time.
Bad service. Poor app. Beware!!!
by hkiwan on 2017/08/04 17:16
The taxi i ordered kept driving away from my destination farther and farther. while he was supposed to show up from 1.8km away he drove away to 3.8km away and i could see him driving away. When i called him he kept saying i am coming while on the map he was moving away. It took him too long while i was waiting with kids so i cancelled the trip. Then i saw i was charged for the trip!! I tried to see on the app how i could report that and request a refund but there was no place i could do so. My 1st experience with cabify. Bad service and bad app. Pity. To make it even worse when i finally was able to write to their customer service they insisted on the charge and refused to refund. A bunch of thieves to say the least. You give them your credit card details and they abuse it! How can i not cancel the trip if the driver is not showing up? I am the one who should demand compensation for the inconvenience that i had to go through trying to find another taxi with two kids stranded on the street. Thieves!!! Will never use again!!! Beware!!!
Decent app; watch out for overcharges.
by Seville Traveller on 2018/05/06 08:50
This is a fine “me too” app, copying Lyft and Uber and applying it in Spain. The software works as advertised. Unfortunately, the company’s service standards are terrible. As an example, one day I reserved a car (as the app let’s you do) for 6:00 AM the next morning to go to the airport. I received a message soon after saying that a driver had been booked. But then at 5:00 AM I received a message saying “no cars are available.” What to do? I ran down to the street and luckily found a taxi. Ah, but the last-minute message from Cabify also said “go back into the app and cancel your booking” even though they told me I had no car. I ignored that part — no time to waste, as I had to find alternative transport thanks to their error — and so Cabify charged me the full fare I would have paid if I had taken their car. I contacted them to complain. Their response? “We told you you needed to cancel your booking; no refund.”
Meh.
by H2thaG on 2017/11/08 14:42
I like the app, it’s got a great direction.. but Jesus Mexico City needs more cars or the coders need to fix this, the car I always get is 2 miles away... like why? And why is there a search for 20 min option? Like as if I got 20 min to wait for a car.. make the market to be a driver more available... the customers are there... ?? The drivers need to call less. There need to be a way to add pictures to Notes when I set up my reservations.. for badges, entrance key points, something to make it easy for the driver and not have to explain every morning. . And OMG why can’t I switch the address when the ride has started? the driver takes an extra 5 min plugging in the address every time I decide to change it... uber doesn’t do that.. it’s just safer. I Use Cabify for my work commutes, and occasionally night outings... drivers are good, profesional, and clean (unlike UBeR) I just wish there was: -More cars(Mexico City) -More Nice upscale cars (Mexico city) -Picture addition to notes for drivers on reservations. -Address Modification during trip -
GREAT SERVICE, GREAT CARS, GREAT DRIVERS!!
by IsthmusChristmas on 2018/07/19 11:58
We were in Barcelona for several days and our hotel suggested downloading this app. Each car that showed up was in great condition, very clean, and had very courteous drivers. The drivers also drove very smoothly, which makes my wife happy. Each time, they offer you a bottle of water as well. Finally, I don’t know if the rates are temporary as this is a relatively new service, but it was far less than a regular taxi would charge. Although the drivers seemed surprised each time, we tipped in cash because each time we were surprised at how nice of a ride it was.
Complete Rip Off
by Eduardo9Sanchez on 2018/06/03 14:12
After using the app for months with no problem at all, as soon as I change my credit card my account is blocked. The worst part? Customer service always kept me hanging, no response, no feedback. I had to create another account, after two rides, blocked again. Same abandonment from customer service. I opened a third account and still, nothing. Again, customer service is not there. No phone, no reply on Twitter, really nothing! I strongly recommend not to download this app.
Malfunctioning app, absolutely horrible customer service
by J D P S on 2017/11/25 01:29
The app looks nice at first sight. Then you try to get a cab. It asks for payment information. You enter it. The app tells you your payment method has been rejected (for no good reason) and prompts you to contact the company’s customer service. You do that. They respond with generic emails with instructions for entering a new payment method. You try again, this time with a different card. Same error message. You write again. You get the same generic email as before. You never hear back from a human. You realize you probably don’t want to be dealing with these people if anything ever goes wrong with a ride. (You recall that news story of the woman who got killed by a Cabify driver in Mexico.) You delete the app, let out a sigh of relief, and go back to Uber.
Lousy app
by Rikki Fox on 2017/10/19 16:17
I have tried and tried to record my home address on the app and it seems to be impossible. Everytime I write it the app erases it. So I have to send a message with my home address and house characteristics to the driver everytime I request a service. Additionally, my wife left her prescription eyeglasses in a car in another city and it seems to be impossible to contact somebody at Cabify to check if they are available somewhere.
Financial Fraud
by HowOriginal! on 2018/07/29 01:38
FYI, you WILL get charged the minimum trip fee ($4USD) for simply logging in to the app no matter what every single time, even if you don’t order a trip. You are better off finding a real taxi on the street than using Cabify. This app is greedy for your money and will always take more than they tell you, and they will disappear right after the transaction is processed. Financial fraud is extremely high with this app. There is no customer support that assists or processes refunds. Everything, especially customer service, is automated; there are no real individuals working on the other side. I highly recommend staying away from this app if you value financial security and want to avoid fraud.
scam potential too high
by LostInBuenosAires on 2017/12/07 20:26
You get charged if you cancel a trip after more than 5 minutes since assigned a driver. Drivers can basically just not show up and when you cancel the trip after a 30 min wait, they charge you the cancelation fee. Now you are late and you have to take a regular cab to make sure you get to your destination at all.
Very very pleased
by Mjnatale on 2017/10/07 13:10
My wife and I used Cabify in Madrid to and from the airport. Both trips were easy to schedule, drivers were extremely polite, cars very clean and rates were way better than cab or Uber. I highly recommend them. My drivers were Jaime and Azucena. Thank you both!
Like a Spanish Uber, but worse
by BU-M390 on 2018/02/05 18:46
Terrible GPS tracking and customer service. Turns out the driver got my wrong coordinates so I waited half an hour extra and was charged more despite never moving my location. When asked for help they stated I must make sure that I have the right location. Additionally you need a paypal account if you are outside of Spain. The prices being reasonable along with being able to not get ripped off is a significant help. However always be extra careful since heh never seem to help when you need it.
Terrible payment processing system
by pablitoyatusabe on 2019/03/31 01:57
I am unable to use any U.S. issued Mastercard or Visa cards for any trips in Spain. Cabify’s crappy system will simply reject them outright. In other countries, such as Argentina, I am only able to request cash trips with Cabify, as all four credit cards I tried (Visa, MC and AmEx) were rejected by their system and I couldn’t even use my American PayPal account. I tried helping the Cabify reps with troubleshooting but they cluelessly kept blaming me (rather than attempting to figure out what was wrong) and saying their system works alright. Took 30+ Uber trips in Argentina that week without a single issue.
Card error
by this nick name is takkkken on 2019/04/09 23:26
After signing up just two days ago and the first journey using the one card I have with me goes without hitch, and was impressed. 2 days later and at 1:00AM in the morning they decide my card has an error and will not authorize. Glad it wasn’t my 18 year old daughter. There is no help apart from check your back account make sure their are funds! I deleted the card and te entered it, spoke to my bank and no blocks had been made. Disappointed is not the word. Then it takes you a life time to enter a nickname to moan!!!!
Car never came in Spain
by JmmillerCR on 2019/06/15 06:59
We reserved a car in advance through the app, in Valencia. We didn’t get an updates through the app. When I opened the app five minutes before our scheduled departure I got a pop up that there wasn’t a driver yet. I could select a delay or could cancel. I selected a ten minute delay. After ten minutes I got the same pop up. Fifteen minutes after the scheduled departure we gave up, cancelled and called a taxi. Also, I had credit card errors like other users. Seems that should be fixed.
Amazing Service
by Giubers on 2019/06/21 22:02
I just had my first ride with this service and I have no complaints .. the rider was very polite .. the car model and arrangements inside makes the customers feel welcome and very valuable. Thanks I will use the service tomorrow and will promote the same with my colleagues
Friendly and reliable
by Smileylizzy on 2018/09/18 08:13
I have been using cabify for about a year and never have problems! Extremely friendly and reliable drivers! Always ensure I am comfortable and lend a hand with suitcases and bags! I don't use any other driver or taxi service, only Cabify.
Excellent service
by gfrizza on 2018/01/01 02:31
Juan Carlos provided us an excellent service, he made sure we were comfortable and even provided water and offered to change the temperature inside the car. I highly recommend Cabify, fair price, fast and accurate, and excellent drivers and cars.
Wonderful first impression
by Kytri on 2018/06/28 17:15
I’ve had numerous complaints with Uber that they will not resolve (fraudulent charges from hackers as well as by drivers). This was my first time using the app. It was a perfect transaction! The driver was very friendly and professional. I will be using loyally from now on.
Good Service.
by ClamVodka on 2017/09/11 23:10
I've used them twice in Marbella. Easy to use App, new vehicles, friendly driver (both times - Calixto). The App has the possibility of advance scheduling rides, which is perfect on the days we can't pick up the kids from school or activities.
Careful with your data base
by Racsoaromaz on 2018/05/26 22:07
I have been charged of a taxi service in London! I’ve never been in England in my life and it was charged to my credit card. I am cash only with Cabify, dirt but I had to block my credit card and order a new plastic just because somebody probably Hacked your account or you have somebody that is not being honest with you guys. Thanks!
First ride with Cabify
by Karen's Travels on 2019/11/16 19:24
We had a very positive experience on our first ride with cabify. Our driver Atif arrived in a timely fashion. The car was very clean inside and out. Atif was kind and respectful and helped us with our luggage. We will certainly choose to ride with cabify again.
Update destroyed the app
by generalgoo on 2019/12/06 16:41
I’ve used this app for years and it has worked great. However, with the latest update the app is buggy and unusable. I request a ride and it begins searching, finds a driver but then begins searching again. So I am left wondering if a taxi is coming or not. Any attempt to try and cancel the ride produces an error message. I even uninstalled and then reinstalled the app and now it will not even open. Sad because this used to be a great app.
“Glitch” app and/or drivers
by Adrts on 2019/09/23 03:43
Downloaded the app. used it 10 times or so. Twice the app navigation system didn’t work and drivers were lost. Once I used my phone applications to help a driver out. 3rd time the driver picked up a wrong person and charged me for a trip while I was texting him I’m not in the car. 4th time the driver was driving around making me cancel a trip and I was getting massively late on a business meeting. I made a complaint to customers service and got a reply stating “it wasn’t a driver’s fault.” without any further explanation. And lastly, my account got blocked saying my password and/or email is incorrect and i’ve never logged out the app. I’ve never experienced these types of issues with uber for example.
Works great
by Kiriath13 on 2017/09/03 19:59
Have completed 3 rides so far and has works perfectly. For someone still working on their Spanish, it's much easier and foolproof than trying to communicate with a Taxi or trying to flag one down.
Location issue
by Rafahell on 2019/05/15 15:21
Really bad issue regarding driver and passenger location. For passenger, is terrible to locate yourself for the drive. The location of the driver is not working properly, you cannot follow where the car is and it is a nightmare using on a heavy traffic street since you you never know how far or close the driver is. Really bad experience. I’ve tested my internet and its working on 18Mbps, so is not a problem with my connection. Please solve it.
Great Service!
by Lisena72 on 2018/09/30 12:36
We are from the United States and wanted to try something else besides Taxis so someone told us about Cabify and we decided to try it.. it was a wonderful experience! We will use it for our entire stay in Barcelona..
Much cleaner than uber
by roland rene on 2018/05/28 21:58
Finally got tired of not so clean cars and mediocre service. One time the uber car they sent was a regular taxi cab. What ??? Cabify do far has been excelent. Only complsint: left a cel ph on a ride. Kept sending msgs to try to retrieve and NOONE refurned my calls !
Not too bad not that good
by Cm58329 on 2019/03/08 01:34
Can’t use it when Gps signal is weak, when you reserve the driver does not acknowledge and they come early and some of them do not wait until the time of reservation
Truly is a scam
by Chelfers on 2019/06/01 18:01
Only a few orders have ever worked with this app. A majority never show up, show the trip is finished before even arriving, or usually the driver drives the opposite direction and more than doubled the arrival time. Recently it was shown on the news in Lima Peru that scammers have taken over the system and it seems pretty apparent they are correct. It is a shame they bought out easytaxi and are pushing users to cabify. Guess I’ll have to stick with uber.
Foreign credit cards not accepted
by Quinn Com on 2018/07/06 17:45
Cabify will only accept credit cards from the country where you are riding. If you have trouble adding a payment method and get a "not authorized" error, this may be the reason. If this is the case, you may only use PayPal add a payment method. This is rather annoying, add someone who frequently travels internationally.
Wish there was an option to change destination after we start the journey
by PooranPrasad on 2018/08/31 13:34
Please add that feature
What you see is not what you get
by Smallz badoo on 2019/01/13 04:59
It showed price of 15 euros plus and at the end it charged me 18 euros plus. Gps sent the driver to the wrong location, about a 2km from my actual location, I had to ring and to direct driver to where I was. Driver was really nice and understanding of my frustration as I was 30min late to the airport thanks gps sending driver to where I was not. My first experience was told will be nice but this has not been the case 😔😡
Good up but I’m having problems with the app
by 123tuyw on 2019/07/12 23:59
I’m having problems with my app. I cancelled a trip then I open again the account and tells me that something is wrong. I try again and until that the cab was at my place calling me.
Needs Improvement of tracking system
by cetusra on 2017/08/06 04:23
Drivers of both Cabify and Uber never find my address. Standing outside hoping the driver is really on the way is not safe in my city after dark. Needs improvement.
Best Price in Europe!
by texas129 on 2018/07/09 19:30
I had been using Uber while in Lisbon and just found this app. It was less than half the price of an Uber. We drove for about 30 minutes and it was only €10
In my Top 5 apps
by Ali1989999 on 2019/05/15 12:29
Super simple, user friendly. Only recommendation is for Madrid Barajas, the new pick-up instructions are confusing. They need to indicate on the map where we have to go to meet drivers.
Excellent service
by Dives0909 on 2018/09/05 07:39
This service is way better than taking a taxi. All the drivers are very personable and the ride is super comfortable and very clean. Super professional and friendly.
Terrible Experience
by StevenSKS2 on 2019/07/24 04:07
Wow. I tried and tried to cancel a reservation several times, or tried making a new reservation but either the app would say something was wrong or the app couldn’t recognize my location. I even went to the website to cancel my reservation but even that wouldn’t work. I’m sorry this was a terrible experience and wouldn’t recommend to anyone.
Ruined EasyTaxi
by ChowOldFat on 2019/06/06 20:51
I hope to give a better review in the future but ever since Cabify bought out EasyTaxi it has been a real headache to order a taxi. The app used to give me cabs that were 3-4 minutes away when it was EasyTaxi. Now the wait times are 10-15 minutes. Makes no sense. EasyTaxi was more reliable, more personal, and gave drivers and passengers more confidence.
The overall service is not what it used to be.
by Alltogether on 2018/02/22 00:47
About reservations : this morning there was no car having made a reservation the day before. The overall service has fallen quite a bit compared to the first years. Lots of inexperienced , insecure drivers.
Useful app
by AniMaitra on 2017/12/23 09:56
This app Is useful. They do not get a 5 * since a) customer service is pretty bad it’s been 4+ days and I am still waiting to hear back on why I was changed for a trip that was cancelled by the system and b) there is no indicator of surge pricing
Cars are nice but app is bad
by Shoofly farms on 2017/12/07 18:58
Very nice and I give you water and the drivers are dressed nicely but the app is terrible. The location of the cars are not accurate and sometimes it doesn’t work at all. Also one time a cab driver would not wait for me 2 minutes. I had to call another taxi. I wish the Apple work better and I wish there was some flexibility in the taxis waiting for you etc.
Charged €15 for a ride i never requested
by jleganczuk on 2017/09/06 18:10
I used cabify in Barcelona, and had 2 issues out of only a handful of uses. Most importantly i was charged €15 for a ride I never even requested. When I contacted cabify to resolve my issue I received a broken english response and a copy and paste of their cancellation policy. Not a single representative understood my concern and the issue was never resolved after three separate attempts. Poor. Consumer. Service.
Colombia user
by this use to be better on 2019/07/16 13:13
I’m in Colombia and this is the most crap app you can use. There is more taxis in Bogota than beat and Uber yet they never pick up any trips. I could last 1 full hour waiting for nothing to show up. Also they don’t have an internal section to ask for help or report a taxi that drives you around. On top of that taxis here (the Thiefs) try to charge extra for using the app. Totally useless.
Cabify helps drivers rob
by Happy thread on 2018/11/10 20:41
Driver did not end trip and when he did fare was double. I took a screen shot and sent request for credit. It was denied and route was edited. I shared screen shot and noted mileage was same. Apology came that I was treated like a normal customer. They missed my account is linked to a VIP corporate account and issued credit. So for normal customers they falsify their records and support theiving drivers. Uber cuts the driver off. Cabify are crooks.
Murder by a Cabify driver.
by Edromona on 2017/09/16 20:10
If you think your security is important, please think it twice before you use Cabify. A few days ago in Mexico, a murder happened by a Cabify driver. A girl called Mara Castilla requested Cabify to go back home, but she never arrived to her destination: the driver killed her and threw the body to a road. I cannot use an app that says it sells security when it's not true. How can Cabify make "trust tests" to accept all kinds of people like that guy? Even Cabify and Uber ignore criminal background letters and are not strict with the recruitment process. Nowadays no user trusts transportation apps because Cabify and Uber prefer more to have more sales than security of passengers. Cabify Mexico must be closed permanently.
Great for Barcelona!
by Fredoj0 on 2017/11/21 04:54
First time using it and it was great! The price listed is what you paid plus wifi and water! I suggest more advertising in the airport where turists doesn’t know about it!
No VISA from USA
by Ruben M on 2017/08/15 04:00
I tried to add 3 different VISA cards from USA and profile would not accept it. What gives if one cannot add a credit card? Also impossible to get someone to respond just like UBER.
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All Versions
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App name
Cabify
Description
Discover Cabify, a transport app that lets you move around the city comfortably and safely with your private car and driver. Begin to travel around your city Cabify style. With just a couple of taps of the app you can order a ride. In a few minutes you’ll have a car with a chauffeur waiting to take you wherever you want. And all with high safety standards. How does Cabify work? 1. Order or reserve your journey. Open the app and tell us where you are and where you want to go. Choose the type of vehicle your want to travel in; Lite, Kids, Executive… discover all the options available in your city! 2. Confirm your journey and… a driver’s on their way! We’ll tell you the name of your driver and your vehicle details including the registration plate, and how far away it is. 3. Know the price before you travel. Forget about taximeters because we tell you from the start how much you’ll pay for the ride. What’s more, you can select the payment method that most suits you (credit or debit card, cash, PayPal… ). 4. Share the experience. You can send your journey details to family or friends so they know where you are in each moment. What’s more, you can personalize your ride. In the Cabify app, select what music your prefer, whether you want the driver to open the door for you and if you want the air-conditioning on. All so you can move around the city in the most comfortable way possible. Where is Cabify available? Cabify is already available in more than 40 cities and is becoming a great alternative to owning a car or to other means of transport such as public transport or taxis. - Mexico: Mexico City, Guadalajara, Mérida, Monterrey, Querétaro, Puebla. - Colombia: Barranquilla, Bogotá, Cali, Medellín. - Chile: Concepción, Santiago, Valparaíso. - Ecuador: Guayaquil, Quito - Panama: Panama City. - Peru: Lima. - Argentina: Buenos Aires, Rosario, Mendoza. - Dominican Republic: Santo Domingo. - Brazil: Belo Horizonte, Brasilia, Campinas, Curitiba, Porto Alegre, Rio de Janeiro, Santos, São Paulo. - Spain: Barcelona, Madrid, Malaga, Seville, Valencia, Alicante. - Portugal: Lisbon, Porto, Algarve. What advantages does the Cabify app give you? - Safety for you and yours. All journeys are geolocalized and can be shared immediately with a family member or friend, so they know which car and driver you’re with and where you are. - The best drivers in the market. The selection process in Cabify is the most rigorous around. All the drivers go through a series of tests and training. - Know the price before you travel. In all our journeys we show you the price before you order a ride. This way you can travel relaxed, knowing how much you’re going to pay. - 100% personalization. You decide how you want to get around. Cabify differs from other public transport options or taxis due to how customizable it is to use. From choosing the payment method that best fits you to selecting the type of music that you’d like to hear. And all without any extra costs. - With just one account, more than 40 cities. If you like to travel with Cabify you can do so in more than ten countries without the need to create new accounts or worry about how to pay. Do you want to be a driver with Cabify? If what really moves you is helping others discover the city, join one of the fleets of drivers that use Cabify. Start to drive with a safe app that offers you the best fares. Learn more and register in cabify.com/drivers or download the Cabify Drivers app. Looking for corporate transport options for your business? Offer your employees the best cars and drivers, with Cabify. Our corporate service will allow you to have a large fleet of vehicles at your disposal, designed to meet all your company’s needs. In addition, our management platform will allow you to have greater control of expenses and journeys made. Find out more at cabify.com/business.
Update destroyed the app
by generalgoo on 2019/12/06 16:41
I’ve used this app for years and it has worked great. However, with the latest update the app is buggy and unusable. I request a ride and it begins searching, finds a driver but then begins searching again. So I am left wondering if a taxi is coming or not. Any attempt to try and cancel the ride produces an error message. I even uninstalled and then reinstalled the app and now it will not even open. Sad because this used to be a great app.
Please include English translations
by Assfacedcorn on 2019/12/03 14:16
Great app in Spain, I don’t speak Spanish, please include a toggle for English for basic things as well as a way to get your emails in English.
Excelente
by Natalia.caamano on 2019/11/28 09:13
Muy bien servicio
Excellent service to use while in Barcelona. Easy interface and friendly efficient drivers.
by MishanyaM on 2019/11/25 08:35
Excellent service to use while in Barcelona. Easy interface and friendly efficient drivers.
No currency? I can’t trust you
by spadict on 2019/11/22 19:08
Downloaded this in Argentina but it’s not clear if I’m being charged in USD or Pesos because it just uses the $ symbol. I’m definitely not paying $800 USD to get from the airport to my hotel and I can’t trust the app because even the pay details don’t clarify what currency. Disappointed that I wasted bandwidth and time
Need better directions to pick up spot
by Lizzy1468 on 2019/11/21 10:48
No directions to pick up spot for train station made for a very confusing pick up.
Critica
by simonovisrj on 2019/11/21 10:02
Cobran antes de hacerte la carrera
Buenas noches quisiera saber por qué no encuentro la app de conductor para iPhone
by killerline1 on 2019/11/21 00:14
Buenas noches quisiera saber por qué no encuentro la app de conductor para iPhone
Waste of time
by Alex Aldair on 2019/11/20 01:59
It shouldn’t allow you to register if the service is not even available in your area. Good that you can receive the verification code through WhatsApp but after all, it was a waste of time.
App wastes your time with errors
by MikeRoggio on 2019/11/19 09:29
These are the scumbags that ran off Uber and Lyft and their app doesn’t even work. What’s worse is now I get spam emails that I have no option to unsubscribe
Trip
by bernardo butts on 2019/11/17 19:55
You have billed my amex card 3 times for ONE trip from Barcelona airport to Hotel Colon and you left ua off 6 blocks from our hotel Please get this straightened out
First ride with Cabify
by Karen's Travels on 2019/11/16 19:24
We had a very positive experience on our first ride with cabify. Our driver Atif arrived in a timely fashion. The car was very clean inside and out. Atif was kind and respectful and helped us with our luggage. We will certainly choose to ride with cabify again.
Elevado los costos de alta demanda
by Roxsa0209 on 2019/11/09 23:52
El servicio es bueno y los choferes también pero los costos que cobran por alta demanda son elevados. Algunas veces superan el valor del viaje. Demasiado altos
Language
by Bwalker1a on 2019/11/07 15:11
As a ride it is good. It could better if your drivers can speak more English.
Amazing!
by jonwilson1111 on 2019/11/03 17:14
Such a great experience. Honestly, this was better than Uber and taxis. The driver was on time and got me to the airport quickly at 5am.
Absolutely terrible. Don't waste your time and money.
by bigbluejack on 2019/11/01 13:18
Everytime I order a cab through the app it seems to connect me with the furthest driver possible.
Gracias
by 876! on 2019/10/31 18:03
Excelente
Great service!
by Geo and Deb on 2019/10/30 10:32
Clean car, nice conversation! Felt safe and hit to where we needed with no troubles!
Ok but buggy
by Real_DLee on 2019/10/29 21:38
Works ok sometimes but have found many bugs too. Uber has a much better app.
Llegando a Buenos Aires como turista
by Dirrampi on 2019/10/27 14:52
Excelente servicio, el App funciona muy bien...
Utter Rubbish
by john.denning on 2019/10/27 01:10
This app doesn’t work. Period. Tried to add my Amex to it four times over two days and it keeps telling me to use a different card. No dice. Get your act together. I hope your investors pull the funding from your obviously wildly inept company.
Gerard was amazing!
by stephleighm on 2019/10/22 21:53
Gerard is the best driver I’ve ever had. He drove us around around in a massive rainstorm to make sure we got to our destination safely and dry. 10 stars!
Mala
by rarias84 on 2019/10/18 23:35
No sirve , no funciona el buscador, no muestra los precios
Need to reserve 2 hours in advance in Barcelona
by jlwnsjehdbe on 2019/10/18 03:39
No where did it say that until I tried to get my first ride, a ride to the airport only to find that it wouldn’t allow me to can for a car at that time.
Muy bueno
by jennifer1318 on 2019/10/17 15:19
Very kind, professional, and understanding driver. Muchas gracias!
Magnifico servicio. Muy recomendable.
by Hormiga atómicas on 2019/10/13 03:59
100% eficiente y facil de utilizar.
Barcelona
by Tacofan! on 2019/10/11 16:03
This app si amazing here in Spain first time using it ! Also the drivers are super professional.
Perfect
by hjgtsdfgchjer on 2019/10/07 05:22
Worked perfect first time- a very good alternative to Uber Easy and fast to set up app
Bom serviço
by Camilinhars on 2019/10/06 03:33
Usei o serviço da Cabify já mais de 5 vezes e gostei muito. Tive apenas uma experiência ruim com um motorista que ficou reclamando do destino, pois considerava longe. Apesar desta experiência ruim, o saldo continua positivo na grande maioria das viagens que fiz com eles. O aplicativo precisa se atualizar na questão de incluir mais de um endereço de destino. Isso atrapalha bastante para dividir a viagem com amigos.
Problema con chofer
by kdjdjdjwbbejfksid on 2019/10/02 20:49
El chofer anterior GIANFRANCO me dejo esperando y sin llegar al punto empezó a contar el tiempo, para finalmente cancelar el viaje
Price charged was different than price quoted
by AGL-W on 2019/10/01 09:18
Paid €24 when rate quoted was 19.50. Different fees added after trip ended which was not expected. Driver was great and provided excellent service. Very happy with driver.
As good as Uber
by TC08232011 on 2019/09/30 17:36
we
Mr Mamadou
by D34s on 2019/09/30 13:26
Mamadou fue muy profesional, simpatico y nos llevó en muy poco tiempo al aeropuerto. Es el mejor taxista que hemos tenido nunca. Le deseo lo mejor.
Felicidades
by +(Baron*12)+ on 2019/09/29 15:16
Hola son los mejores saludos
Pésimo servicio !! Tengan cuidado
by 0d4ris on 2019/09/27 15:17
Solicite un servicio con cargo a mi TC y el servicio nunca llego . llame al conductor para que cancele el servicio y no contestaba su celular ni mensajes ,me en la necesidad de cancelar para solicitar otro servicio y me cobraron S/. 7.00 por cancelar , me siento estafada por Cabify .... para colmo para enviar este comentario te obligan a marcar estrellas ..... que estafa
Misleading discounts
by Ax3564 on 2019/09/27 10:56
I received a discount for 80$ off my next three rides when I signed up for the app. I took a rather expensive ride because I thought it would be free, and was still charged for the ride. After a very lengthy exchange with customer service, they finally came to the excuse that the discount was only valid in Santo Domingo (although it never said that anywhere in the app, and told me that the discount had been applied after the ride). Apparently, your country code needs to align with where you actually book your ride -though again, this is not made clear anywhere in the app. Cabify did not refund me for the ride and I am still confused as to how I was supposed to know about all these weird loopholes. Just use Uber.
Que paso con el Servcio !!!
by El florista on 2019/09/26 15:09
Porque la compañias como Cabify no pueden mantener el Servicio al cliente con coherencia todo el tiempo, comenzaron con carros amplios de modelos recientes con conductores amables que saludaban y se ajustaban al potrocolo de servicio de la compañia . Ahora ni saludan, toma la ruta que quieran y los carros ya llegaron hacer Sparks . Que tristeza !!! Igualmente ya ni mandan respuestas al correo como hacian antes !!
“Glitch” app and/or drivers
by Adrts on 2019/09/23 03:43
Downloaded the app. used it 10 times or so. Twice the app navigation system didn’t work and drivers were lost. Once I used my phone applications to help a driver out. 3rd time the driver picked up a wrong person and charged me for a trip while I was texting him I’m not in the car. 4th time the driver was driving around making me cancel a trip and I was getting massively late on a business meeting. I made a complaint to customers service and got a reply stating “it wasn’t a driver’s fault.” without any further explanation. And lastly, my account got blocked saying my password and/or email is incorrect and i’ve never logged out the app. I’ve never experienced these types of issues with uber for example.
Price uncertainty
by FreddyLazzaris on 2019/09/22 19:29
Frequently when you actually book the price it has suddenly gone up from the moment you search it first. That appears like manipulation to me.
Confiable
by Esgabonovoa on 2019/09/21 05:12
Seguro
Muy buen servicio pero podría ser más seguro
by .....!.....! on 2019/09/20 14:43
Solo en 2 ocasiones no me he sentido segura en sus unidades, una porque el conductor recibía también pedidos de Uber y era un taxi ambulante (tenía el letrero oculto de taxi), la otra se desvió por donde quiso, manejaba muy desordenado e iba enojado.
Eduardo
by alberto stambuk on 2019/09/18 20:22
Eduardo fue muy profesional
Great drivers
by avamaria23 on 2019/09/15 10:32
Love the drivers! Prices are ok but for short distances uber is usually cheaper. Drivers are good about not canceling which is nice.
Recibos de Viagem
by JEAPJ on 2019/09/08 23:37
Gosto muito do App, mas os recibos de viagem demoram muito para chegar no meu e-mail. Isso deveria ser imediato. Obrigado pela oportunidade de me manifestar. Sds
NO APLICARON DESCUENTO
by emgañoso on 2019/09/07 18:14
No me aplicaron el descuento
Works Seamlessly
by Izzy102032 on 2019/09/07 16:15
Works very well in Lisbon!
First time using Cabify
by JRA38 on 2019/09/07 09:12
Today was my first ride in Cabify Excellent service and attention from Manuel. Your app is very friendly and easy to use.
Careful
by Clousewa on 2019/09/06 14:28
They do not honor their promotional codes. I applied a code that said 40$ off your first two rides. It showed up in my account, but it never was applied. After I contacted them, the promo code disappeared.
Thanks
by aenour1 on 2019/09/02 21:11
Appreciate the personality & friendly
Venezuela
by Ariari132 on 2019/09/02 12:21
Súper simpático y buena gente.
Un placer poder disfrutar de sus servicios
by amarinakameneff on 2019/08/30 15:28
Excelente servicio
Buena app pero...
by Tanusha01 on 2019/08/29 23:51
Estaría bien que la app te mostrará durante el viaje si estás pagando con efectivo o tarjeta. También que te mostrara el tiempo de viaje hasta tu destino. No tengo ninguna otra queja.
My fist month with Cabify
by martadissapointed on 2019/08/26 23:46
DISSAPOINTING It is very difficult to contact you Drivers charge an amount and the report I get from Cabify shows a much smaller amount Not user friendly Quality of cars very mediocre But the worst is customer service I wonder when and if I will get a response from you
Malísimo
by C Juan on 2019/08/17 23:46
No da cobertura a todos sitios ... no es como HUBER
Aplicativo muito útil
by Ca3du on 2019/08/16 14:28
Faltou pagamento em débito como tem nos concorrentes
Importante mantener diferenciación
by DJMG1976 on 2019/08/16 13:22
Lo que más he valorado de Cabify es que la experiencia es positiva y para eso, el estado de los autos es fundamental. Han aflojado un poco en ese sentido y eso hace que se pierda su diferenciación
Manager
by Asemanrafat on 2019/08/11 08:41
Very good and polite driver
Cosas que mejorar.
by cliente fija on 2019/08/09 18:09
Se demoran mucho en llegar, otras veces esperan en otra parte y no avisan, eso hace que uno llegue tarde adonde va. Por lo demás, en general, los choferes son personas educadas .
Good but if the driver parks far away...
by Mik97646 on 2019/08/09 17:18
And you can't find them, you still have to pay for calling the car. It's good for honest places like Madrid bad for places like Barcelona.
Amabilidad y servicio
by anacg84 on 2019/08/09 14:07
Muy buen servicio y amabilidad por parte del conductor
Inseguridad y tranquilidad
by FrancelysCh on 2019/08/09 03:57
Los dos viajes quedó he realizado han sido: 1. Inseguro pero debía llegar a mi destino ya como fuera 🤦🏽‍♀️ 2. Tranquila mi viaje de regreso si fue el sueño dorado que necesitamos para regresar a casa felices 😁
Very professional
by creek lofts on 2019/08/08 21:17
Good driving, safe and on time
Ubicación
by lilivieira on 2019/08/05 22:51
El gps no envía la direccion exacta al conductor
Low quality in executive type of car
by Rmego674 on 2019/08/05 16:15
For the past couple of months I’ve been satisfied with the executive car option for higher quality cars (higher price). However for this past week I’ve ordered and paid for the “executive car” and the cars that have picked me up all week have been less satisfactory.
El coche no estaba
by ap fj on 2019/08/05 10:47
Anoche esperaba en la puerta de la Parolachia, en Av Libertador y el coche no estaba, habia dado la dirección y el numero donde buscarme, el coche no estaba , me comunique con e chofer y estaba en la vereda de enfrente, Tardo unos minutos, yo esperandolo en la fria noche y llego. Ahora veo en la factura q me cobran 5,25$ por demora. No es justo el coche no estaba en el lugar . N l
Won’t take credit card
by Dfresh1218 on 2019/08/05 10:12
Your app tell me every single one of my credit cards are not authorized. I don’t know why. I have the same card across my taxi, Uber, taxify. They all work. Your app doesn’t.
Diferentes amounts charged
by flecha eynard on 2019/08/03 04:22
My app shows me $318 and the driver’s app shows $236 so Cabify is stealing money from both driver and passenger side
Publicidad falsa
by paulocerda on 2019/08/02 22:06
Los descuentos no se aplican correctamente, ademas que el valor estimado de la ruta, duplicó su valor a finalizar.
Muy buen servicio y aplicación
by leotefo on 2019/08/01 02:45
El servicio de Cabify es muy bueno además la aplicación funciona muy bien es fluida y rápida . Muy recomendable
Customer Service -1
by Mlondon71 on 2019/07/29 16:55
I have tried to add my credit card for days and Customer Service is not helpful, no response in 2 days following a few sent messages and documents. No phone number to call
Reviews
by Chilean Guy on 2019/07/29 11:57
It’s necessary give the chance to write a review even if the trip was canceled, because last Friday (July 26 2019) the driver cancelled the trip but he had accepted before. 👎
No discount code for 1st use
by ghffgfddghj on 2019/07/27 02:14
I got a discount code and this was my first ride and when I tried to apply it, the app stated that it was already used but as anyone can see this was my first ride ever
Demasiado lenta e inexacta
by Will52738 on 2019/07/27 01:03
Tarda en que un conductor acepte, luego algunas veces el auto ni se mueve ni actualiza el gps, dice que tarda 4 minutos cuando en realidad tarda 10-15. Deberían trabajar más en la plataforma.
Worst integration
by Rdtiezzi on 2019/07/26 11:51
Easy taxi was not the best app, but it worked. Then came Cabify and made users move to a new app that is much worse to use. Much harder to pick an address fast, lost all my reference points (not even able to add them). Guys, please look at Uber and learn something...
Excelente servicio
by andresepazc on 2019/07/25 21:44
Carro muy lindo
Problemas con el servicio
by jcfc7 on 2019/07/25 14:50
Ek día de hoy se demoro más de 40 minutos en conseguir un auto. Uno me acepto antes pero quería solo pago en efectivo
Good app, when it works
by quilaguito on 2019/07/24 20:35
During the last several weeks the app has been unstable. It’s a good but has become unreliable. I like the service but sometimes I need to call other cabs. Too bad.
Terrible Experience
by StevenSKS2 on 2019/07/24 04:07
Wow. I tried and tried to cancel a reservation several times, or tried making a new reservation but either the app would say something was wrong or the app couldn’t recognize my location. I even went to the website to cancel my reservation but even that wouldn’t work. I’m sorry this was a terrible experience and wouldn’t recommend to anyone.
App stinks, no directions given
by D3ad d33r xyz on 2019/07/23 17:03
Took a Cabify from the airport, nowhere on the app did it tell us where to meet the driver. Had to send several texts back and forth to figure where to meet the driver. Uber gives you instructions on where to meet your driver especially at an airport. Driver had to go around a few times waiting for us.
Excelente servicio
by marrockech on 2019/07/22 23:17
Muy amable majo profesional sociable recomendado
Mario
by Antonio Tamayo on 2019/07/22 20:23
Muy buen conductor!
Great Ride!
by Shelby from Michigan USA on 2019/07/18 16:36
Marcelino arrived on time, his car was clean and fresh, and he was very personable.
Gracias Antonio
by RonJensen on 2019/07/18 08:32
Great service.
Excelente servicio conductor amable y puntual
by Vicky Droid on 2019/07/17 18:03
ó
Excelente servicio de mi último viaje
by Maaarufer on 2019/07/17 00:03
La cancelación de mi último viaje fue un error, favor de no penalizar al chofer. El viaje fue excelente, muy profesional
Colombia user
by this use to be better on 2019/07/16 13:13
I’m in Colombia and this is the most crap app you can use. There is more taxis in Bogota than beat and Uber yet they never pick up any trips. I could last 1 full hour waiting for nothing to show up. Also they don’t have an internal section to ask for help or report a taxi that drives you around. On top of that taxis here (the Thiefs) try to charge extra for using the app. Totally useless.
Disponibilidad
by Reginaorama on 2019/07/14 18:03
Muy poco disponibles, casi nunca se encuentra vehículo
Complicado pedir taxi
by Eriwm on 2019/07/13 04:44
Es probable que deje de usar esta aplicación pues no permite pedir taxi fácilmente —- no se visualiza donde está el taxi y aveces no aparece la opción de taxi - para Cabify aveces no aparece el valor y no aparecen carros —- súper mal
Good up but I’m having problems with the app
by 123tuyw on 2019/07/12 23:59
I’m having problems with my app. I cancelled a trip then I open again the account and tells me that something is wrong. I try again and until that the cab was at my place calling me.
Pésimo servicio de ayuda
by Jesusgar24 on 2019/07/08 22:28
La aplicación marcó mi ubicación actual en otro lugar (yo no sabía donde estaba) el conductor hizo dos paradas y modificaron el precio. (Espere más de 30 minutos por un error que no cometí yo) No mostraron la modificación de precios y sorpresa, aumentaron más de 15€ a mi viaje, los de servicio de ayuda contestan como robots, no leen lo que les explicas, solo les interesa ahorrarles el dinero a esta aplicación. Después de decirles “desconsiderados” han dejado de contestar. Mi primer viaje, quise darles una oportunidad porque supuestamente era más barato, yo con más de 50 viajes en uber y con un solo problema que fue resuelto muy rápidamente . Acá los atención solo me han culpado de dos paradas, repito la primera que marco la app como mi ubicación actual y la real. Si no les dan el precio no se monten al auto y si hay alguna anormalidad como que se ha ido a otro lado cancelen el viaje ya que hasta les podrían triplicar el precio del viaje.
Primera vez
by Meriluna on 2019/07/08 08:29
Fantástico
It is a pity that we don’t know when the driver will show up
by kar.oka on 2019/07/06 00:08
It is a pity that we can’t select two different destinations
Very amateur app and customer service
by dansusan1989! on 2019/07/05 13:29
I was forced to use this app in Valencia after Uber left. Once you add a destination, you can’t change it!!!! Also, their invoices don’t event tell you the drop off location so it’s useless for reimbursements. Their customer service is slow and responds after 4-5 days. They really need to come a long way to compete with Uber
Lies
by thespaniard98 on 2019/07/04 20:19
Clearly stated that I would get €3 off my first three trips after referring a friend who booked their first trip. Did not happen; I’ve paid full price for my first 2 trips even though my friend definitely booked and paid for their first trip.
Estado/calidad del carro
by hdbnddn on 2019/07/02 23:17
Últimamente la calidad de carro que me estan llegando estan super mal
Great!
by : jessik : on 2019/07/01 04:30
Excellent service!!
Very Nice!!
by DianaPMP on 2019/06/28 18:30
What a nice driver!
Excelente servicio
by Lolitolololo on 2019/06/28 17:55
Muy amable el chofer. Como siempre el servicio excelente!!!
CABIFY Driver app for iOS!!
by lito.josh on 2019/06/22 13:32
Porque no existe el app del conductor Cabify Driver en iOS???. Me parece totalmente indignante que solo ofrezcan una aplicación para solicitar servicios y hasta el momento no exista nada para los socios conductores.
Great in Peru
by Hobss on 2017/11/08 19:47
Lima enjoys Uber, Beat, EasyTaxi and Cabify. My ranking for quality of service would be Cabify first, then Best and then Uber (I haven’t used EasyTaxi). The requirements that Cabify set to their drivers are much higher than for the other systems. Also cabify treats their drivers more fairly with an insurance for the driver AND customers. They have set the standard for others to follow. The app has an additional feature worth mentioning that is not present in the other apps: you can schedule a ride in advance. And it does it smartly. Cabify will notify nearby drivers with the right time in advance depending on traffic conditions so they are on time at the pick-up point at he requested time.
Bad service. Poor app. Beware!!!
by hkiwan on 2017/08/04 17:16
The taxi i ordered kept driving away from my destination farther and farther. while he was supposed to show up from 1.8km away he drove away to 3.8km away and i could see him driving away. When i called him he kept saying i am coming while on the map he was moving away. It took him too long while i was waiting with kids so i cancelled the trip. Then i saw i was charged for the trip!! I tried to see on the app how i could report that and request a refund but there was no place i could do so. My 1st experience with cabify. Bad service and bad app. Pity. To make it even worse when i finally was able to write to their customer service they insisted on the charge and refused to refund. A bunch of thieves to say the least. You give them your credit card details and they abuse it! How can i not cancel the trip if the driver is not showing up? I am the one who should demand compensation for the inconvenience that i had to go through trying to find another taxi with two kids stranded on the street. Thieves!!! Will never use again!!! Beware!!!
Decent app; watch out for overcharges.
by Seville Traveller on 2018/05/06 08:50
This is a fine “me too” app, copying Lyft and Uber and applying it in Spain. The software works as advertised. Unfortunately, the company’s service standards are terrible. As an example, one day I reserved a car (as the app let’s you do) for 6:00 AM the next morning to go to the airport. I received a message soon after saying that a driver had been booked. But then at 5:00 AM I received a message saying “no cars are available.” What to do? I ran down to the street and luckily found a taxi. Ah, but the last-minute message from Cabify also said “go back into the app and cancel your booking” even though they told me I had no car. I ignored that part — no time to waste, as I had to find alternative transport thanks to their error — and so Cabify charged me the full fare I would have paid if I had taken their car. I contacted them to complain. Their response? “We told you you needed to cancel your booking; no refund.”
Meh.
by H2thaG on 2017/11/08 14:42
I like the app, it’s got a great direction.. but Jesus Mexico City needs more cars or the coders need to fix this, the car I always get is 2 miles away... like why? And why is there a search for 20 min option? Like as if I got 20 min to wait for a car.. make the market to be a driver more available... the customers are there... ?? The drivers need to call less. There need to be a way to add pictures to Notes when I set up my reservations.. for badges, entrance key points, something to make it easy for the driver and not have to explain every morning. . And OMG why can’t I switch the address when the ride has started? the driver takes an extra 5 min plugging in the address every time I decide to change it... uber doesn’t do that.. it’s just safer. I Use Cabify for my work commutes, and occasionally night outings... drivers are good, profesional, and clean (unlike UBeR) I just wish there was: -More cars(Mexico City) -More Nice upscale cars (Mexico city) -Picture addition to notes for drivers on reservations. -Address Modification during trip -
GREAT SERVICE, GREAT CARS, GREAT DRIVERS!!
by IsthmusChristmas on 2018/07/19 11:58
We were in Barcelona for several days and our hotel suggested downloading this app. Each car that showed up was in great condition, very clean, and had very courteous drivers. The drivers also drove very smoothly, which makes my wife happy. Each time, they offer you a bottle of water as well. Finally, I don’t know if the rates are temporary as this is a relatively new service, but it was far less than a regular taxi would charge. Although the drivers seemed surprised each time, we tipped in cash because each time we were surprised at how nice of a ride it was.
Complete Rip Off
by Eduardo9Sanchez on 2018/06/03 14:12
After using the app for months with no problem at all, as soon as I change my credit card my account is blocked. The worst part? Customer service always kept me hanging, no response, no feedback. I had to create another account, after two rides, blocked again. Same abandonment from customer service. I opened a third account and still, nothing. Again, customer service is not there. No phone, no reply on Twitter, really nothing! I strongly recommend not to download this app.
Malfunctioning app, absolutely horrible customer service
by J D P S on 2017/11/25 01:29
The app looks nice at first sight. Then you try to get a cab. It asks for payment information. You enter it. The app tells you your payment method has been rejected (for no good reason) and prompts you to contact the company’s customer service. You do that. They respond with generic emails with instructions for entering a new payment method. You try again, this time with a different card. Same error message. You write again. You get the same generic email as before. You never hear back from a human. You realize you probably don’t want to be dealing with these people if anything ever goes wrong with a ride. (You recall that news story of the woman who got killed by a Cabify driver in Mexico.) You delete the app, let out a sigh of relief, and go back to Uber.
Lousy app
by Rikki Fox on 2017/10/19 16:17
I have tried and tried to record my home address on the app and it seems to be impossible. Everytime I write it the app erases it. So I have to send a message with my home address and house characteristics to the driver everytime I request a service. Additionally, my wife left her prescription eyeglasses in a car in another city and it seems to be impossible to contact somebody at Cabify to check if they are available somewhere.
Financial Fraud
by HowOriginal! on 2018/07/29 01:38
FYI, you WILL get charged the minimum trip fee ($4USD) for simply logging in to the app no matter what every single time, even if you don’t order a trip. You are better off finding a real taxi on the street than using Cabify. This app is greedy for your money and will always take more than they tell you, and they will disappear right after the transaction is processed. Financial fraud is extremely high with this app. There is no customer support that assists or processes refunds. Everything, especially customer service, is automated; there are no real individuals working on the other side. I highly recommend staying away from this app if you value financial security and want to avoid fraud.
scam potential too high
by LostInBuenosAires on 2017/12/07 20:26
You get charged if you cancel a trip after more than 5 minutes since assigned a driver. Drivers can basically just not show up and when you cancel the trip after a 30 min wait, they charge you the cancelation fee. Now you are late and you have to take a regular cab to make sure you get to your destination at all.
Very very pleased
by Mjnatale on 2017/10/07 13:10
My wife and I used Cabify in Madrid to and from the airport. Both trips were easy to schedule, drivers were extremely polite, cars very clean and rates were way better than cab or Uber. I highly recommend them. My drivers were Jaime and Azucena. Thank you both!
Like a Spanish Uber, but worse
by BU-M390 on 2018/02/05 18:46
Terrible GPS tracking and customer service. Turns out the driver got my wrong coordinates so I waited half an hour extra and was charged more despite never moving my location. When asked for help they stated I must make sure that I have the right location. Additionally you need a paypal account if you are outside of Spain. The prices being reasonable along with being able to not get ripped off is a significant help. However always be extra careful since heh never seem to help when you need it.
Terrible payment processing system
by pablitoyatusabe on 2019/03/31 01:57
I am unable to use any U.S. issued Mastercard or Visa cards for any trips in Spain. Cabify’s crappy system will simply reject them outright. In other countries, such as Argentina, I am only able to request cash trips with Cabify, as all four credit cards I tried (Visa, MC and AmEx) were rejected by their system and I couldn’t even use my American PayPal account. I tried helping the Cabify reps with troubleshooting but they cluelessly kept blaming me (rather than attempting to figure out what was wrong) and saying their system works alright. Took 30+ Uber trips in Argentina that week without a single issue.
Card error
by this nick name is takkkken on 2019/04/09 23:26
After signing up just two days ago and the first journey using the one card I have with me goes without hitch, and was impressed. 2 days later and at 1:00AM in the morning they decide my card has an error and will not authorize. Glad it wasn’t my 18 year old daughter. There is no help apart from check your back account make sure their are funds! I deleted the card and te entered it, spoke to my bank and no blocks had been made. Disappointed is not the word. Then it takes you a life time to enter a nickname to moan!!!!
Car never came in Spain
by JmmillerCR on 2019/06/15 06:59
We reserved a car in advance through the app, in Valencia. We didn’t get an updates through the app. When I opened the app five minutes before our scheduled departure I got a pop up that there wasn’t a driver yet. I could select a delay or could cancel. I selected a ten minute delay. After ten minutes I got the same pop up. Fifteen minutes after the scheduled departure we gave up, cancelled and called a taxi. Also, I had credit card errors like other users. Seems that should be fixed.
Amazing Service
by Giubers on 2019/06/21 22:02
I just had my first ride with this service and I have no complaints .. the rider was very polite .. the car model and arrangements inside makes the customers feel welcome and very valuable. Thanks I will use the service tomorrow and will promote the same with my colleagues
Friendly and reliable
by Smileylizzy on 2018/09/18 08:13
I have been using cabify for about a year and never have problems! Extremely friendly and reliable drivers! Always ensure I am comfortable and lend a hand with suitcases and bags! I don't use any other driver or taxi service, only Cabify.
Excellent service
by gfrizza on 2018/01/01 02:31
Juan Carlos provided us an excellent service, he made sure we were comfortable and even provided water and offered to change the temperature inside the car. I highly recommend Cabify, fair price, fast and accurate, and excellent drivers and cars.
Wonderful first impression
by Kytri on 2018/06/28 17:15
I’ve had numerous complaints with Uber that they will not resolve (fraudulent charges from hackers as well as by drivers). This was my first time using the app. It was a perfect transaction! The driver was very friendly and professional. I will be using loyally from now on.
Good Service.
by ClamVodka on 2017/09/11 23:10
I've used them twice in Marbella. Easy to use App, new vehicles, friendly driver (both times - Calixto). The App has the possibility of advance scheduling rides, which is perfect on the days we can't pick up the kids from school or activities.
Careful with your data base
by Racsoaromaz on 2018/05/26 22:07
I have been charged of a taxi service in London! I’ve never been in England in my life and it was charged to my credit card. I am cash only with Cabify, dirt but I had to block my credit card and order a new plastic just because somebody probably Hacked your account or you have somebody that is not being honest with you guys. Thanks!
First ride with Cabify
by Karen's Travels on 2019/11/16 19:24
We had a very positive experience on our first ride with cabify. Our driver Atif arrived in a timely fashion. The car was very clean inside and out. Atif was kind and respectful and helped us with our luggage. We will certainly choose to ride with cabify again.
Update destroyed the app
by generalgoo on 2019/12/06 16:41
I’ve used this app for years and it has worked great. However, with the latest update the app is buggy and unusable. I request a ride and it begins searching, finds a driver but then begins searching again. So I am left wondering if a taxi is coming or not. Any attempt to try and cancel the ride produces an error message. I even uninstalled and then reinstalled the app and now it will not even open. Sad because this used to be a great app.
“Glitch” app and/or drivers
by Adrts on 2019/09/23 03:43
Downloaded the app. used it 10 times or so. Twice the app navigation system didn’t work and drivers were lost. Once I used my phone applications to help a driver out. 3rd time the driver picked up a wrong person and charged me for a trip while I was texting him I’m not in the car. 4th time the driver was driving around making me cancel a trip and I was getting massively late on a business meeting. I made a complaint to customers service and got a reply stating “it wasn’t a driver’s fault.” without any further explanation. And lastly, my account got blocked saying my password and/or email is incorrect and i’ve never logged out the app. I’ve never experienced these types of issues with uber for example.
Works great
by Kiriath13 on 2017/09/03 19:59
Have completed 3 rides so far and has works perfectly. For someone still working on their Spanish, it's much easier and foolproof than trying to communicate with a Taxi or trying to flag one down.
Location issue
by Rafahell on 2019/05/15 15:21
Really bad issue regarding driver and passenger location. For passenger, is terrible to locate yourself for the drive. The location of the driver is not working properly, you cannot follow where the car is and it is a nightmare using on a heavy traffic street since you you never know how far or close the driver is. Really bad experience. I’ve tested my internet and its working on 18Mbps, so is not a problem with my connection. Please solve it.
Great Service!
by Lisena72 on 2018/09/30 12:36
We are from the United States and wanted to try something else besides Taxis so someone told us about Cabify and we decided to try it.. it was a wonderful experience! We will use it for our entire stay in Barcelona..
Much cleaner than uber
by roland rene on 2018/05/28 21:58
Finally got tired of not so clean cars and mediocre service. One time the uber car they sent was a regular taxi cab. What ??? Cabify do far has been excelent. Only complsint: left a cel ph on a ride. Kept sending msgs to try to retrieve and NOONE refurned my calls !
Not too bad not that good
by Cm58329 on 2019/03/08 01:34
Can’t use it when Gps signal is weak, when you reserve the driver does not acknowledge and they come early and some of them do not wait until the time of reservation
Truly is a scam
by Chelfers on 2019/06/01 18:01
Only a few orders have ever worked with this app. A majority never show up, show the trip is finished before even arriving, or usually the driver drives the opposite direction and more than doubled the arrival time. Recently it was shown on the news in Lima Peru that scammers have taken over the system and it seems pretty apparent they are correct. It is a shame they bought out easytaxi and are pushing users to cabify. Guess I’ll have to stick with uber.
Foreign credit cards not accepted
by Quinn Com on 2018/07/06 17:45
Cabify will only accept credit cards from the country where you are riding. If you have trouble adding a payment method and get a "not authorized" error, this may be the reason. If this is the case, you may only use PayPal add a payment method. This is rather annoying, add someone who frequently travels internationally.
Wish there was an option to change destination after we start the journey
by PooranPrasad on 2018/08/31 13:34
Please add that feature
What you see is not what you get
by Smallz badoo on 2019/01/13 04:59
It showed price of 15 euros plus and at the end it charged me 18 euros plus. Gps sent the driver to the wrong location, about a 2km from my actual location, I had to ring and to direct driver to where I was. Driver was really nice and understanding of my frustration as I was 30min late to the airport thanks gps sending driver to where I was not. My first experience was told will be nice but this has not been the case 😔😡
Good up but I’m having problems with the app
by 123tuyw on 2019/07/12 23:59
I’m having problems with my app. I cancelled a trip then I open again the account and tells me that something is wrong. I try again and until that the cab was at my place calling me.
Needs Improvement of tracking system
by cetusra on 2017/08/06 04:23
Drivers of both Cabify and Uber never find my address. Standing outside hoping the driver is really on the way is not safe in my city after dark. Needs improvement.
Best Price in Europe!
by texas129 on 2018/07/09 19:30
I had been using Uber while in Lisbon and just found this app. It was less than half the price of an Uber. We drove for about 30 minutes and it was only €10
In my Top 5 apps
by Ali1989999 on 2019/05/15 12:29
Super simple, user friendly. Only recommendation is for Madrid Barajas, the new pick-up instructions are confusing. They need to indicate on the map where we have to go to meet drivers.
Excellent service
by Dives0909 on 2018/09/05 07:39
This service is way better than taking a taxi. All the drivers are very personable and the ride is super comfortable and very clean. Super professional and friendly.
Terrible Experience
by StevenSKS2 on 2019/07/24 04:07
Wow. I tried and tried to cancel a reservation several times, or tried making a new reservation but either the app would say something was wrong or the app couldn’t recognize my location. I even went to the website to cancel my reservation but even that wouldn’t work. I’m sorry this was a terrible experience and wouldn’t recommend to anyone.
Ruined EasyTaxi
by ChowOldFat on 2019/06/06 20:51
I hope to give a better review in the future but ever since Cabify bought out EasyTaxi it has been a real headache to order a taxi. The app used to give me cabs that were 3-4 minutes away when it was EasyTaxi. Now the wait times are 10-15 minutes. Makes no sense. EasyTaxi was more reliable, more personal, and gave drivers and passengers more confidence.
The overall service is not what it used to be.
by Alltogether on 2018/02/22 00:47
About reservations : this morning there was no car having made a reservation the day before. The overall service has fallen quite a bit compared to the first years. Lots of inexperienced , insecure drivers.
Useful app
by AniMaitra on 2017/12/23 09:56
This app Is useful. They do not get a 5 * since a) customer service is pretty bad it’s been 4+ days and I am still waiting to hear back on why I was changed for a trip that was cancelled by the system and b) there is no indicator of surge pricing
Cars are nice but app is bad
by Shoofly farms on 2017/12/07 18:58
Very nice and I give you water and the drivers are dressed nicely but the app is terrible. The location of the cars are not accurate and sometimes it doesn’t work at all. Also one time a cab driver would not wait for me 2 minutes. I had to call another taxi. I wish the Apple work better and I wish there was some flexibility in the taxis waiting for you etc.
Charged €15 for a ride i never requested
by jleganczuk on 2017/09/06 18:10
I used cabify in Barcelona, and had 2 issues out of only a handful of uses. Most importantly i was charged €15 for a ride I never even requested. When I contacted cabify to resolve my issue I received a broken english response and a copy and paste of their cancellation policy. Not a single representative understood my concern and the issue was never resolved after three separate attempts. Poor. Consumer. Service.
Colombia user
by this use to be better on 2019/07/16 13:13
I’m in Colombia and this is the most crap app you can use. There is more taxis in Bogota than beat and Uber yet they never pick up any trips. I could last 1 full hour waiting for nothing to show up. Also they don’t have an internal section to ask for help or report a taxi that drives you around. On top of that taxis here (the Thiefs) try to charge extra for using the app. Totally useless.
Cabify helps drivers rob
by Happy thread on 2018/11/10 20:41
Driver did not end trip and when he did fare was double. I took a screen shot and sent request for credit. It was denied and route was edited. I shared screen shot and noted mileage was same. Apology came that I was treated like a normal customer. They missed my account is linked to a VIP corporate account and issued credit. So for normal customers they falsify their records and support theiving drivers. Uber cuts the driver off. Cabify are crooks.
Murder by a Cabify driver.
by Edromona on 2017/09/16 20:10
If you think your security is important, please think it twice before you use Cabify. A few days ago in Mexico, a murder happened by a Cabify driver. A girl called Mara Castilla requested Cabify to go back home, but she never arrived to her destination: the driver killed her and threw the body to a road. I cannot use an app that says it sells security when it's not true. How can Cabify make "trust tests" to accept all kinds of people like that guy? Even Cabify and Uber ignore criminal background letters and are not strict with the recruitment process. Nowadays no user trusts transportation apps because Cabify and Uber prefer more to have more sales than security of passengers. Cabify Mexico must be closed permanently.
Great for Barcelona!
by Fredoj0 on 2017/11/21 04:54
First time using it and it was great! The price listed is what you paid plus wifi and water! I suggest more advertising in the airport where turists doesn’t know about it!
No VISA from USA
by Ruben M on 2017/08/15 04:00
I tried to add 3 different VISA cards from USA and profile would not accept it. What gives if one cannot add a credit card? Also impossible to get someone to respond just like UBER.
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