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App name
Cabify
Description
Discover Cabify, a transport app that lets you get around the city with private cars with a driver, with the highest quality of service and high safety standards. In a few minutes you’ll have a car with a driver or a taxi waiting to take you wherever you want. How does Cabify work? 1. Order or reserve your journey. Open the app and tell us where you are and where you want to go. Choose the type of vehicle your want to travel in; Lite, Executive, Easy taxi… discover all the options available in your city! 2. Confirm your journey and… a driver’s on their way! We’ll tell you the name of your driver and your vehicle details including the registration plate, and how far away it is. 3. Know the estimated price before you travel. We’ll tell you from the start how much you’ll pay for the ride, even when you ride in taxi thanks to our virtual taximeter. What’s more, you can select the payment method that most suits you (credit or debit card, cash, PayPal… ). 4. Share the experience. You can send your journey details to family or friends so they know where you are in each moment and so you feel safer. What’s more, you can personalize your ride. In the Cabify app, select what music your prefer, whether you want the driver to open the door for you and if you want the air-conditioning on. All so you can move around the city in the most comfortable way possible. Where is Cabify available? Cabify is available in more than 90 cities. You can get around in our cars or taxis in the following countries: Argentina, Brazil, Chile, Colombia, Dominican Republic, Ecuador,Mexico, Panama, Peru, Spain and Uruguay. See the complete list of cities where we operate at cabify.com What advantages does the Cabify app give you? - Your safety is our priority. All journeys are geolocalized and can be shared immediately with a family member or friend. And you’ll know the details of your vehicle, the driver and your pick up point. - We’ve added Easy Taxi. Now in one app you’ll find more options. You decide what kind of car or taxi you want to ride in. - Carbon neutral journeys. We offset all the CO2 that your journeys generate. Get around more environmentally responsibly! - The best drivers in the market. In Cabify the criteria to accept drivers on our platform is the most selective around and all drivers go through and on-boarding process. - Know the price before you travel. We always show you the price before you order a ride. This way you can travel relaxed, knowing how much you’re going to pay. - 100% personalization. You decide how you want to get around. Choose the payment method that best suits you and even the type of music you’d like to hear. - With just one account, more than 90 cities. If you like to travel with Cabify you can do so in more than ten countries without the need to create new accounts. Do you want to be a driver with Cabify? If what really moves you is helping others discover the city, join one of the fleets of drivers that use Cabify. Start to earn money driving your car or taxi with an app that cares about your safety and offers you the best fares. Learn more and register in cabify.com/drivers or download the Cabify Drivers app. Looking for corporate transport options for your business? Offer your employees the best transport app. Our corporate service will allow you to have a large fleet of cars and taxis at your disposal, designed to meet all your company’s needs. In addition, our management platform will allow you to have greater control of expenses and journeys made. Find out more at cabify.com/business.
Terrible customer service
by MGVilkin on 2021/11/11 01:53
It took threats and a one star rating and asking for a manager but after about 30 back and forth rabbit hole questions over 6 weeks they finally resolved the hacking of my account. Sad that that is the only way to get support from them. I would not have worked so hard at it if they weren’t the biggest game in town for getting cabs. I’m raising my rating from 1 to 3.
Be Aware
by DEZCOOL on 2021/11/10 07:15
I see the overwhelming majority has only positive things to say about this company but I feel I have to share my 5 cents here to give some perspective. I used their service for a ride that was estimated to cost €8 and was surprised to receive the bill for €40+ later in the day. Apparently they had a GPS malfunction and were quick to “rectify” their mistake. The problem was, their way of rectifying it was by charge me the original €8 on top of the €40. So now I’m paying €48 for a 7-minute trip. Later they explained that the €40 will be refunded in 20 business days. When I inquired about this they brushed me off saying it is company policy. Take your own conclusions from this. Cheers.
Ladrones
by rrr210788 on 2021/11/03 15:18
Deje un morral en un taxi de cabify y la empresa no ofrece ningún tipo de apoyo. Me di cuenta al segundo. Tengo la placa del taxi. Seria tan sencillo como comunicarse con el conductor. Simplemente no hay forma de hablar con nadie en cabify. No ofrecen apoyo alguno. No le recomiendo a nadie
Prepare to wait half hour
by santosdiegob on 2021/11/02 12:30
All times it takes 20min avg to accept my rides. Just awful experience. Reset my cancelled journeys since that is only getting worse my rode acceptance rate.
Worst customer service ever
by Eduardo Sanchez! on 2021/09/16 20:43
Had a ride from Cabify in Barcelona, the car broke down and we had to push it between all the passengers in it, in the middle of a super busy roundabout. When we requested for a refund they said that they didn’t mind refunding me because I ended up arriving to my destination. Obviously the reason I arrived was because me and my friends had to literally push the car whilst avoiding traffic passing by. Really terrible.
Can’t log in
by cgccgccgc on 2021/09/07 03:44
Password change is broken so don’t forget your password.
Great in Peru
by David H in AZ on 2021/09/04 16:35
I’m an American and am using in Lima, Peru. Very similar to Uber. Working well.
Worst app EVER. Can’t change my password and can’t order a ride
by Oxeland on 2021/08/28 06:20
This app is trash. I can’t order a ride because i have to accept some type of terms and conditions which doesn’t show anywhere, therefore i can’t order a ride because of it. I also try to change the password via app and it gets frozen after i type in twice the new password. NEEDS AN ACTUALIZATION NOW.
Muy básica
by martin_1990 on 2021/08/20 19:54
No te aparece tiempo a destino una vez que seleccionas el viste. Los conductores demoran muchísimo y el tiempo de espera se extiende sin que pase nada.
Terrible dysfunctional app
by AirN0mad on 2021/07/24 18:39
From the beginning this app has been incredibly difficult to use. For many weeks I was not able to create an account, and customer service was of no use. A long time later when I finally managed to make one, the app was full of issues, I was not able to order any cars. It’s so glitchy. With the most recent journey, on the app the journey never changed status to complete, there was nothing I could do about it, no customer service number to call, and so I was not able to use the app to order any other cars because it was showing that I was currently on a journey. Then the app logs me out and I haven’t been able to log back in, once again customer service is of no use. I’m still not logged in, still can’t use it. Also, they gave me discount codes which turned out to be unusable, customer service saying the code was meant for one specific city far away - when I originally received the code, there was 0 mention of it being for a specific city. Skip this app, any other rideshare company will be better than cabify.
This app just doesn’t work
by iphoneRocka on 2021/07/22 09:56
It throws an error sending a text to login via phone number. When requesting my password reset it crashes and after I changed my password via the website it shows the enter password screen over and over again. It’s completely useless.
Verification codes won’t send
by makowb on 2021/07/22 09:56
Tried 3 numbers on 2 different phones and the verification code never sends to sign up for an account.
Not worth it
by 7492020293873 on 2021/07/18 18:07
Can't even get a ride without it saying there's a connection issue. All my other apps work just fine.
Could not create profile
by David G Lax on 2021/07/17 07:57
No message sent. Unable to use.
Requires you to sign up before telling you not available
by asdf;5$6 on 2021/07/05 21:41
App requires you to create an account before detecting whether it’s even available. Waste of time. Update: No entiendo developer. I don’t speak Spanish.
Validation doesn’t worm
by Mijisterio on 2021/06/20 10:45
Cant use the up, validation doesnt work. Horrible. Uninstalled
No Apple Pay Support
by scastelazo on 2021/06/17 16:29
This is a very good app, but it’s ridiculous that it doesn’t accept Apple Pay as a payment method after all this time. Two stars until they add support for it.
Elijah you
by bugsnsns on 2021/05/04 21:12
Elijah needs building games right now and when paid bend a end. F a. S know rn done.
Cobro abusivo
by MaRioCHiLeNo on 2021/04/30 21:55
Vivo en Chile. Solicitamos un taxi, con costo estimado aproximado de $15.000. El recorrido se realizó de acuerdo a lo planificado, pero el cobro fue de $32.200. Si, más del doble. Me parece abusivo, por no decir menos. Perdieron varios clientes.
Bodrio
by LWStyle on 2021/04/17 13:43
Una app horrible en Perú, pocas unidades, mala precisión de ubicación, conductores que cancelan luego de esperarlos por varios minutos. Solo lo descargué para probar un cupon de mi entidad bancaria pero Uber y Beat le dan mil patadas en la raja.
Blocked constantly
by Hindu Warrior on 2021/04/14 17:26
My account was blocked and had to be verified 5 separate times in the span of 2 weeks, each time forcing me to find a regular taxi. Great when it works but, jeez louise, fix your broken app. You don’t need to verify my account every other ride.
The best transportation option in Spain and Latin America
by Cicloon on 2021/04/12 11:50
Outstanding quality of service, cars on your door in less than 5 minutes. Works like a charm.
Cabify has no Punctuality
by espomp1980 on 2021/03/23 10:00
Drivers will accept and then cancel your trip randomly. Queuing time will only quick increasing and increasing. If you are on schedule take an Uber. The likelihood that you will get there on time is higher.
Pulicidad y ofertas engañosas
by Jose De Santis on 2021/03/16 13:44
Cabify España y sus conductores son unos estafadores ya me ha pasado en dos ocasiones que activo alguna promo y los conductores cobran igual la totalidad del importe luego cuando haces el reclamo a cabify se lavan las manos y no responden cuando se supone que tienen un sistema en el cual pueden penalizar a los conductores que no hagan buen uso del servicio, son complices NO USO MAS ESTA APP
El centro de ayuda al cliente es lo peor
by Cjhair7 on 2020/12/14 03:12
Pésimo servicio. Me cobraron demás por un viaje. El conductor no llegó en el auto indicado en la aplicación lo cual generó mucha confusión. Las personas de servicio al cliente me quisieron recompensar con un descuento de solamente 15% lo cual no compensó la molestia que me causaron.
Car don’t arrived
by 102619 on 2020/12/10 16:52
I am in Bogota Colombia and I lost 2 appointments because there software doesn’t work (one lost the link and the other could not find the address)
I can’t get it to work!
by 1LoveAll1 on 2020/12/04 10:36
I am trying to verify my phone number but it’s not sending me a SMS. My SMS works on my phone. Also tried to verify via email but it’s not sending me an email either. Customer service has not helped. Maybe tech support here can do something?
Muy buena, pero...
by Ljaspe on 2020/11/24 19:05
...No me permite poner una foto en el perfil.
Horrible app will not allow me to log in.
by AliAlhussain on 2020/11/21 22:46
I can not log in to the app. The stupid EMAIL VERIFICATION CODE never sends! What am I supposed to do never log in on the phone!!
Cobros indebidos
by 93Carlosore on 2020/11/09 00:23
El día de hoy tuve una carrera 7:50 am. Había reservado 45 minutos antes. El precio pactado siempre es menor a $2 dólares entre mi casa y el lugar de trabajo pues la distancia es muy corta. No recuerdo con exactitud el valor pero era $1.75 o 1.80 dólares. Recién ahora de noche noto que me han cobrado $6.17. Más de tres veces el valor que suelo pagar. Escribí reclamando y me notifican que ese fue el precio pactado y yo lo acepté 😠 lamentablemente no tengo capturas de dicha carrera. La distancia fue corta, no estuve ni 10 minutos en el vehículo.
Was good now bad
by Yoda Travels on 2020/10/04 16:57
There used to be a standard of who they hire. Seems the standards have been laced. I’ve now have drivers request cash payments at the end of the ride when I’ve already paid using a credit, another person picking me up who isnt authorized driver, drivers requesting me to pay tolls, drivers stating the fare is too cheap and that they take me to my destination if I pay more in cash. It’s ridiculous. Please go back to the standard of drivers you had before. I’ll even pay more for it.
Terrible app.
by alisa1234668 on 2020/10/01 13:42
Drivers 3 times cancel me after waiting 10 minutes. And 2 drivers begin to ride without me. TERRIBLE. Don’t download it, you can loose your time and money
No la puedo utilizar
by sandrigari on 2020/09/23 14:12
Es la app más segura pero no la puedo utilizar ya que solo está disponible para iOS 11 y los q no podemos actualizar la iOS dejaran de usarla una lastima
Jheiner
by JuancaWat on 2020/08/21 21:27
Excelente conductor. Gracias!
Will not close my account!!!
by TNTJD on 2020/08/12 22:29
This firm took all of my information including credit card details. After that the told me they don’t service my are. I asked that the close my account and delete my private information from their server. Despite repeated requests, they have not complied! Their responses are always nonsensical! Apple needs to delete this application!!! Do not sign up for this service!
fallo total
by kgfhfh on 2020/06/25 12:52
La única vez que realmente necesitaba un taxi, urgentemente, pues nunca me mandaron uno después de esperar unos 15 minutos.
No response from customer service
by Sky Team Flyer on 2020/05/11 17:40
Keep being told to contact customer service, but NO RESPONSE EVER! Terrible service. DO NOT ISE THIS APP! You WILL get ripped off with no solution.
you F’d it up ...
by LostinBA on 2020/03/26 14:49
I have been a long time user of cabify , and since the update the app is asking me to register using my email .. ok fine i’ll do it ( although a super pain in the a** and the fact i’ve been using it for some time now in many countries 😠 forgot my password so i asked to reset it boom 🙅‍♀️ not working , not updating, etc 😤 🤷‍♀️ guess i’ll use uber
Excellent Service
by mbdfghytip on 2020/03/18 05:45
This sometimes has the propensity to be a little more expensive than Tacis, but I believe it is entirely worth it.
dese cabify
by la cynty on 2020/03/16 19:19
querido cabify amo tu servicios, siempre muy atentos los conductores
Excelente conductor
by ClauAK1 on 2020/03/09 02:29
Nos dio mucha confianza, conversación muy agradable
Lo mejor
by alexcubahabana on 2020/03/06 19:03
Lo mejor del mundo
Trip one for the win..
by RustyCapitan on 2020/03/03 18:06
Was hesitant at the airport to try but loaded the app and awAy we went. Price was €20 vs €35 with a curb taxi. A nice welcome to Barcelona!
Review
by Caya Sanabria on 2020/03/02 11:59
El app no recibio la direccion de donde parti. Me toco aceptar la del edificio de al lado. Y no se porque cambio tambien la direccion de destino. Afortunadamente el conductor no tuvo problema de ajustarla.
Wait time, location, and pricing off
by john_girl on 2020/03/02 03:32
Every time I have to wait through two or three 5 minute waits. Could have walked to some places in that time. Both times driver has been at wrong location (across street, at other corner) and had to basically chase them down. I get one price and when I refresh because it’s taking so long, mysteriously the price has now doubled because of demand. Is me requesting twice because of wait time creating artificial demand?
Tarifas aeroportuarias engañosas
by osandre on 2020/03/02 00:49
Es la primera Mex que uso la aplicación, el conductor muy formal y el auto en muy bien estado, sin embargo cuando solicite la aplicación me dio una tarifa de máximo 25000 y el conductor me cobro 50000. Su explicación fue que las tarifas aeroportuarias no son correctas en la aplicación. Esto es un engaño
Educacao
by Mucare on 2020/03/01 00:54
Excelente motorista! Muito educado e cortes!
Location
by osvata on 2020/02/27 14:51
It is not 100% exact.
Love this app, but can’t update profile image
by bpmahl on 2020/02/26 19:10
This is a beautiful app, but I’ve tried many times to update my profile image to no avail. Please fix!
Clunky Onboarding and Setup
by Chinatownchaos on 2020/02/26 09:15
Not a good experience onboarding the app. Entering my information to set it up took a long time — no localization or search for country — and the verification code wouldn’t work. There was no way to get a new one. Deleted the app after 10 minutes of fighting it.
Easy way to get a ride
by IP Usr on 2020/02/26 08:23
I find Cabify much more reliable than Uber in Madrid.
Toma malLa dirección
by PunchRayo on 2020/02/21 00:22
Si uno está adentro de la casa toma la dirección de la calle de atrás y no la real. También cuando llegas a destino te dice siempre que tu destino es a la izquierda.
Pésimo
by Kpoh23 on 2020/02/20 19:55
Pésimo, les envicio de taxis es definitivamente muy malo, los conductores aceptan el servicio, uno los espera y siguen derecho, los carros en muy mal condición, sucios o se baran. Cero recomendable!
Sugerencias
by beatrizteresa on 2020/02/19 15:29
Es clave poner la opción de agregar paradas en los viajes. Por otro lado, hay una percepción de que Cabify es solo taxis en Colombia. Y eso hace que haya poco movimiento, lo cual es malo para Cabify y para clientes. Comuniquen y aprovechen el vacío que deja Uber
Add multi stops, cmon
by gbuguna on 2020/02/18 23:56
Read the title
Excelente
by Monaco80 on 2020/02/17 22:24
Excelente
Cabify autos sin aire acondicionado
by TheLastEmperor66 on 2020/02/16 19:13
Mi esposa utiliza Cabify continuamente y le ha tocado lidiar con varios choferes de Cabify que no tienen aire acondicionado en el auto. Mi esposa vive en Lima y es verano actualmente, se pueden imaginar tomar un Cabify el Lima sin aire acondicionado como el trafico infernal, la polucion, y los ladrones que estan por todos lados??? Los invito s experimentar una situacion asi para que vean lo desagradable que es. Sin mencionar que varios autos de Cabify estan sucios, huelen mal y algunos choferes son groseros... mientras tanto la administracion me cobra altas tarifas y cuando hago un reclamo, solo me responden con un "lo sentimos" ... incomprensible y decepcionante respuesta...
Deception and no accountability
by Lafluvnliv on 2020/02/15 16:56
I will be deleting this application after have issues with 3/4 of my rides. Twice I was later charged for my cab waiting. One time, he was on the wrong street, not where I placed my pin. And the 2nd time I was charged for a waiting time of 13minutes!! I ordered the cab, from the front door of the hostel, and it said it would arrive in 6 minutes. 5 minutes later I walked outside, and the cab pulled up and I got in. No waiting at all. Worst is, you only see the extra charges when you get your email receipt. If you have deleted the emails, it’s impossible to see the details of the charges under “base fair” when you go on the website or the application. The information just isn’t available. And 2 times I got out of the cab early for missed turns in high traffic one way areas, I saw the price of the ride on the phone because it was displayed, and the drivers kept the gate running after we exited the car. The price later was at least 2-3.000 higher than it showed. I don’t think this app holds it’s drivers to any honesty, and I won’t be using it anymore. I thought it would be a good replacement for uber but I would rather pay a local more money to ride in their cab than to be deceived when getting a cheaper ride. ——— Update: thanks for your generic response. I’ve contacted the company 3 times now and all I have gotten is a reroute to another form to fill out and then a response of simply a survey. Followed by an email saying that you see my problem was resolved—it wasn’t. Quit having hidden charges and not allowing people to see it on the app or the website. Be accountable. This is terrible Customer service. The amount of time I have invested in voicing my concerns and problems is not worth the amount of money you stole from me. It was a small amount but that is not the point. 😠
Don’t trust the scheduling
by Mcarpint on 2020/02/15 06:17
I needed a ride to the airport in Buenos Aires and Uber is ilegal in Argentina. So I gave Cabify a chance by scheduling a pick up early in the morning on the day of my departure. Needless to say this app disappointed me and I was close to loose my flight. It all started 10’ before the scheduled time. I was ready to take my cab so I open the app and it started to search for the closest available car. The problem was there were none!!! What! How? I was centrally located and I never had an issue finding a cab around. For another 20 minutes the app kept spinning around without being able to secure a service and it kept asking me if I wanted to wait. I finnally gave up, cancelled the request, walked down the street and took a cab that charged me 20% less than what Cabify quoted me for the ride. Thanks Cabify! Never again!
Cant verify phone
by Mbosaz on 2020/02/14 21:10
After verifying my phone number and entering the code, it loops back to enter your details. After 5 times it doesnt allow me To use same number.
App doesn't work and poor customer service
by D15a99ed on 2020/02/11 12:55
While traveling in Colombia, I downloaded this app and other taxi hailing apps since Uber just exited the country. I created an account and added my credit card for payment. The process was straight forward and simple. I proceeded to search and set destination to a popular tourist neighborhood and when I clicked button to order a ride the app gave error message something to the effect of "something when wrong" then closed. Think I saw a message about enabling notifications (couple of in between error messages flashed very quickly). I looked through all options in the app and settings on my phone to enable notifications but it's nowhere to be found. Strange that other apps can turn on and off notifications without issue. I contacted support via the app and got email response fairly promptly but quickly was disappointed. Support responded with generic message about suspicious activity with my account, disabled log in, and asked for copy of my passport and credit card as proof of identity!! Who in their right mind would give out this highly sensitive information. All this just because their app doesn't have option to turn on notifications?
Reembolso
by rguidah on 2020/02/08 22:52
El conductor se equivocó al usar la aplicación (se le corto la comunicación) y me cobraron $250. Luego volví a pedir el viaje estando en el Auto y me cobraron $1020 cuando originalmente iba a pagar $900. Por favor cóbrenme solamente los $900. Muchas gracias
Great service
by Aimo0418 on 2020/02/08 22:08
We used the service three times in Seville, the drivers were very professional, polite, and helpful. Highly recommended.
Hard to understand the pick up place
by only_english_speaker on 2020/02/08 14:24
The map does not match the pickup place. For those people who are new to the airport or the station would have difficulties to meet the driver. Also only English speaking people may need directions in English.
Sugerencia
by Molly bh on 2020/02/08 01:44
Sean como Uber más seguros
Buena aplicación
by LindaKris on 2020/02/05 13:04
El servicio me ha gustado, lo único por mejorar es que el tiempo de espera por el servicio es de 5-10 minutos.
Muy pocos carros
by Tito&Papi on 2020/02/05 00:12
No siempre hay carros disponibles
Chofer nada eficiente
by lda710204 on 2020/02/04 13:51
Chofer no sabe hacia donde se dirige. Aunque le dije que tenía prisa, tardó 5 mins en conectar el waze. Mal servicio.
B A D
by Mariiegb on 2020/02/04 05:08
No pude cambiar el destino del viaje si no hubiese sido por Google maps hubiese terminado en el otro extremo de a ciudad, tampoco pude ver el rating de los conductores, número de viajes ni nombres completos. Paradas tampoco se pueden colocar. Missing Uber
No la usen hasta q no capaciten a los conductores
by Momo Restrepo on 2020/02/04 02:52
Solicite un servicio llego un taxi distinto al registrado en la plataforma, el taxista expuso q tiene dos taxis, y q el que se quisiera subir q se subiera o sino q no. Cuando solicite el servicio costaba $18.000 y cuando llegamos costo $26.000 no hicimos paradas el tráfico fue fluido y no tuvo q esperar. El taxista fue muy poco cortes, se enojaba con los otros carros en la vía, definitivamente muy “taxista” sin modales y muy prepotente. Ya q tienen los clientes de UBER deberían de capacitarlos en el buen trato con el cliente pues es su razón de ser. Espero q se tomen medidas al hacer uso de otros vehiculos sin estar registrados. Mal servicio ☹️
TRASH
by workd as intended on 2020/02/03 18:19
The app functions Finec, but shaking my head at the drivers signed up to use the app, they’ll haggle you to do a cash deal or cancel. Countless times I’ve been bounced back and forth between drivers to just get to one point, my friends signed up for an account and instantly got blocked. Devlopets you did a good job, it’s up to the govt to police the app and make it trustable. I got stranded using this trash in Colombia. HARD dislike, and this is my first written review, that’s how upset I am.
Won’t accept credit cards
by Feetup^ on 2020/02/02 18:29
Every credit card I enter gives me an error, “not able to authorize”. And taxis always claim they don’t have change when I pay in cash. Frustrating. Never had this problem with Uber.
Excelente
by argacruz on 2020/01/30 22:25
Excelente conductor
Will Not Let Me Delete Account!
by J. J. S. Campbell on 2020/01/26 23:42
I would be fine with this app except for the fact that it won’t let me delete my account! I used it in Barcelona and no longer have a need for it, but in order to delete an account you have to submit a complaint which is not being answered so I am just stuck with this account that I don’t need. You should not have to submit a claim or anything to delete an account, that option should be readily available. Trapping customers is so pitiful and annoying.
App with bud and Supoort only justifies, doesnt dilve
by KDLao on 2020/01/25 16:24
I had installed Cabify for the first time and after registering my credit card data, I got message that something was wrong with data and asked me to try again... I did it 3 or 4 times and alway got the same error message. I opened a support ticket and after some answers kind “copy and paste”, I insisted that they analyze the case, since I use the same credit card in Uber and Lifty with jo problems. Finally they told me that as I entered the card data more than 3 times, the system “banned” my credit card number and it’s no longer possible to use it in Cabify App. Despite that, I keep getting daily emails and notifications to use the App... please Cabify, less marketing and more quality technology and support.
Amazing service
by DebCarmine on 2020/01/14 10:21
My driver was extraordinary. He helped me all the way into the terminal. His help was much appreciated.
The worst app ever
by diego-diego on 2020/01/09 12:55
It is the worst app ever. I tried to ride two times and in both of them I had problem. In one of them the driver practically obliged me to cancel, since it was taking so much time to arrive at the pick up point and was taking routes opposite to the direction I was. Moreover, they had offer me a discount and it was not applied to the ride I tried to take. In case you can stay with Uber and in countries where is available use also Lyft. In both apps I never had to cancel a ride and every time I needed to contact the customer service it was extremely easy:
Worst experience
by Mvptopmfit on 2020/01/07 14:29
Took my first ride. They charged a lot more than the estimated price, even though I was dropped off at the pinned location. Support is so incompetent. Hate to say this, fwiw, Uber is a lot better. Goodbye cabify.
No toma la dirección correcta de inicio
by JoaMF on 2020/01/07 08:44
No toma la dirección correcta de inicio (dirección de origen).
Tipping ; bad drivers
by wallstreet33 on 2020/01/05 12:48
Change tipping to increase window during which ripping allowed beyond 2 hours after trip Get a response after complaining of a bad or dangerous driver .
Random charges on my account!!!
by urghl on 2020/01/02 19:12
I tried to find ride for my area but there are no rides available where I am. But when I checked my bank account I have been charged 0.16 randomly!! I never used the app to purchase a ride this is ridiculous! Is this how you make money by taking change out of peoples bank accounts?! Scam!
Muy buen servicio
by bzawada on 2019/12/29 16:45
Uso Cabify a menudo cuando visito España por verano y navidades, y el servicio es siempre de alta calidad. Solo tengo una pega con la app y es que no da mucho tiempo para valorar al conductor y darles una propina. Más de una vez se me ha pasado hacerlo porque la app no te lo pregunta pasado un tiempo. Yo rara vez abro la app just después de llegar a algún sitio.
Muy buen servicio. Excelente conductor
by Natu Natali on 2019/12/29 14:34
Volvería a usar Cabify
Servicio
by isaacmsue on 2019/12/29 07:29
Exelente servicio y tarifa , sigan mejorando
Excelent
by oscuro01 on 2019/12/28 22:16
Vitali es el mejor conductor
Amazing Driver
by JLOglesby on 2019/12/26 19:02
He was so nice. He was very helpful and friendly!!
Excelente, muy buen conductor y super amable.
by @abyexposito on 2019/12/24 11:35
Buen tema de conversacion hizo el viaje muy ameno le felicito por el buen trato... 👍🏽👍🏽👍🏽
Ya no funciona como antes
by Paulinepp on 2019/12/23 20:09
La aplicación no funciona bien en Bogotá ahora, no hay taxis disponibles, y si responden casi no llegan. Bajaron mucho el nivel. Easy funcionaba mejor.
Llegué tarde a mi destino
by DiegoySantiyPapa on 2019/12/23 07:27
Cabify asignó tarde el viaje al conductor
Gracias!
by ViviFla on 2019/12/19 19:51
Excelente chofer, muy amena conversación, auto impecable! Un placer conocerlo.
Ineficiente
by romauribe on 2019/12/19 00:20
En Bogotá funciona muy mal el servicio.
Comentario
by ArianaE10 on 2019/12/18 21:09
Últimamente se demora mucho la aplicación en encontrar un vehículo disponible. Además la tarifa de Easy económic y Elite ha subido mucho.
SCAM don’t use, so yourself a favor and use Uber / Lyft / taxi
by jjchic on 2019/12/13 11:41
I signed up in BCN, Spain. Got a nice welcome discount code. Successfully applied it in the app saying that I would get 80% off on my next three rides. I ride. No discount applies. I contact customer service. They make up all kinds of stuff like I would have my phone registered in the Dominican Republic (I’m on a US purchased phone, US provider, US AppStore). I never get the promised discount. Do yourself a favor and STAY AWAY. Update after developer reply: I did contact customer support as explained above. They just kept telling me my phone was registered in the Dominican Republic (which is COMPLETE non-sense), and weren’t willing to find a more accommodating solution. Worst customer support experience I’ve had in an app!
Servicio Mundial con la misma cuenta
by LEC PIPO on 2019/12/09 22:32
Mejor servicio respecto a la competencia. Y una misma cuenta que funciona a nivel mundial
Service
by karennavram on 2019/12/08 03:03
Los carros no son los mismos que Antes, no se cumplen con las preferencias como por ejemplo la estación de radio
Update destroyed the app
by generalgoo on 2019/12/06 16:41
I’ve used this app for years and it has worked great. However, with the latest update the app is buggy and unusable. I request a ride and it begins searching, finds a driver but then begins searching again. So I am left wondering if a taxi is coming or not. Any attempt to try and cancel the ride produces an error message. I even uninstalled and then reinstalled the app and now it will not even open. Sad because this used to be a great app.
Please include English translations
by Assfacedcorn on 2019/12/03 14:16
Great app in Spain, I don’t speak Spanish, please include a toggle for English for basic things as well as a way to get your emails in English.
Excelente
by Natalia.caamano on 2019/11/28 09:13
Muy bien servicio
Excellent service to use while in Barcelona. Easy interface and friendly efficient drivers.
by MishanyaM on 2019/11/25 08:35
Excellent service to use while in Barcelona. Easy interface and friendly efficient drivers.
Meh.
by H2thaG on 2017/11/08 14:42
I like the app, it’s got a great direction.. but Jesus Mexico City needs more cars or the coders need to fix this, the car I always get is 2 miles away... like why? And why is there a search for 20 min option? Like as if I got 20 min to wait for a car.. make the market to be a driver more available... the customers are there... ?? The drivers need to call less. There need to be a way to add pictures to Notes when I set up my reservations.. for badges, entrance key points, something to make it easy for the driver and not have to explain every morning. . And OMG why can’t I switch the address when the ride has started? the driver takes an extra 5 min plugging in the address every time I decide to change it... uber doesn’t do that.. it’s just safer. I Use Cabify for my work commutes, and occasionally night outings... drivers are good, profesional, and clean (unlike UBeR) I just wish there was: -More cars(Mexico City) -More Nice upscale cars (Mexico city) -Picture addition to notes for drivers on reservations. -Address Modification during trip -
App doesn't work and poor customer service
by D15a99ed on 2020/02/11 12:55
While traveling in Colombia, I downloaded this app and other taxi hailing apps since Uber just exited the country. I created an account and added my credit card for payment. The process was straight forward and simple. I proceeded to search and set destination to a popular tourist neighborhood and when I clicked button to order a ride the app gave error message something to the effect of "something when wrong" then closed. Think I saw a message about enabling notifications (couple of in between error messages flashed very quickly). I looked through all options in the app and settings on my phone to enable notifications but it's nowhere to be found. Strange that other apps can turn on and off notifications without issue. I contacted support via the app and got email response fairly promptly but quickly was disappointed. Support responded with generic message about suspicious activity with my account, disabled log in, and asked for copy of my passport and credit card as proof of identity!! Who in their right mind would give out this highly sensitive information. All this just because their app doesn't have option to turn on notifications?
Bad service. Poor app. Beware!!!
by hkiwan on 2017/08/04 17:16
The taxi i ordered kept driving away from my destination farther and farther. while he was supposed to show up from 1.8km away he drove away to 3.8km away and i could see him driving away. When i called him he kept saying i am coming while on the map he was moving away. It took him too long while i was waiting with kids so i cancelled the trip. Then i saw i was charged for the trip!! I tried to see on the app how i could report that and request a refund but there was no place i could do so. My 1st experience with cabify. Bad service and bad app. Pity. To make it even worse when i finally was able to write to their customer service they insisted on the charge and refused to refund. A bunch of thieves to say the least. You give them your credit card details and they abuse it! How can i not cancel the trip if the driver is not showing up? I am the one who should demand compensation for the inconvenience that i had to go through trying to find another taxi with two kids stranded on the street. Thieves!!! Will never use again!!! Beware!!!
Decent app; watch out for overcharges.
by Seville Traveller on 2018/05/06 08:50
This is a fine “me too” app, copying Lyft and Uber and applying it in Spain. The software works as advertised. Unfortunately, the company’s service standards are terrible. As an example, one day I reserved a car (as the app let’s you do) for 6:00 AM the next morning to go to the airport. I received a message soon after saying that a driver had been booked. But then at 5:00 AM I received a message saying “no cars are available.” What to do? I ran down to the street and luckily found a taxi. Ah, but the last-minute message from Cabify also said “go back into the app and cancel your booking” even though they told me I had no car. I ignored that part — no time to waste, as I had to find alternative transport thanks to their error — and so Cabify charged me the full fare I would have paid if I had taken their car. I contacted them to complain. Their response? “We told you you needed to cancel your booking; no refund.”
Great in Peru
by Hobss on 2017/11/08 19:47
Lima enjoys Uber, Beat, EasyTaxi and Cabify. My ranking for quality of service would be Cabify first, then Best and then Uber (I haven’t used EasyTaxi). The requirements that Cabify set to their drivers are much higher than for the other systems. Also cabify treats their drivers more fairly with an insurance for the driver AND customers. They have set the standard for others to follow. The app has an additional feature worth mentioning that is not present in the other apps: you can schedule a ride in advance. And it does it smartly. Cabify will notify nearby drivers with the right time in advance depending on traffic conditions so they are on time at the pick-up point at he requested time.
GREAT SERVICE, GREAT CARS, GREAT DRIVERS!!
by IsthmusChristmas on 2018/07/19 11:58
We were in Barcelona for several days and our hotel suggested downloading this app. Each car that showed up was in great condition, very clean, and had very courteous drivers. The drivers also drove very smoothly, which makes my wife happy. Each time, they offer you a bottle of water as well. Finally, I don’t know if the rates are temporary as this is a relatively new service, but it was far less than a regular taxi would charge. Although the drivers seemed surprised each time, we tipped in cash because each time we were surprised at how nice of a ride it was.
Don’t trust the scheduling
by Mcarpint on 2020/02/15 06:17
I needed a ride to the airport in Buenos Aires and Uber is ilegal in Argentina. So I gave Cabify a chance by scheduling a pick up early in the morning on the day of my departure. Needless to say this app disappointed me and I was close to loose my flight. It all started 10’ before the scheduled time. I was ready to take my cab so I open the app and it started to search for the closest available car. The problem was there were none!!! What! How? I was centrally located and I never had an issue finding a cab around. For another 20 minutes the app kept spinning around without being able to secure a service and it kept asking me if I wanted to wait. I finnally gave up, cancelled the request, walked down the street and took a cab that charged me 20% less than what Cabify quoted me for the ride. Thanks Cabify! Never again!
Complete Rip Off
by Eduardo9Sanchez on 2018/06/03 14:12
After using the app for months with no problem at all, as soon as I change my credit card my account is blocked. The worst part? Customer service always kept me hanging, no response, no feedback. I had to create another account, after two rides, blocked again. Same abandonment from customer service. I opened a third account and still, nothing. Again, customer service is not there. No phone, no reply on Twitter, really nothing! I strongly recommend not to download this app.
App with bud and Supoort only justifies, doesnt dilve
by KDLao on 2020/01/25 16:24
I had installed Cabify for the first time and after registering my credit card data, I got message that something was wrong with data and asked me to try again... I did it 3 or 4 times and alway got the same error message. I opened a support ticket and after some answers kind “copy and paste”, I insisted that they analyze the case, since I use the same credit card in Uber and Lifty with jo problems. Finally they told me that as I entered the card data more than 3 times, the system “banned” my credit card number and it’s no longer possible to use it in Cabify App. Despite that, I keep getting daily emails and notifications to use the App... please Cabify, less marketing and more quality technology and support.
Malfunctioning app, absolutely horrible customer service
by J D P S on 2017/11/25 01:29
The app looks nice at first sight. Then you try to get a cab. It asks for payment information. You enter it. The app tells you your payment method has been rejected (for no good reason) and prompts you to contact the company’s customer service. You do that. They respond with generic emails with instructions for entering a new payment method. You try again, this time with a different card. Same error message. You write again. You get the same generic email as before. You never hear back from a human. You realize you probably don’t want to be dealing with these people if anything ever goes wrong with a ride. (You recall that news story of the woman who got killed by a Cabify driver in Mexico.) You delete the app, let out a sigh of relief, and go back to Uber.
Lousy app
by Rikki Fox on 2017/10/19 16:17
I have tried and tried to record my home address on the app and it seems to be impossible. Everytime I write it the app erases it. So I have to send a message with my home address and house characteristics to the driver everytime I request a service. Additionally, my wife left her prescription eyeglasses in a car in another city and it seems to be impossible to contact somebody at Cabify to check if they are available somewhere.
Financial Fraud
by HowOriginal! on 2018/07/29 01:38
FYI, you WILL get charged the minimum trip fee ($4USD) for simply logging in to the app no matter what every single time, even if you don’t order a trip. You are better off finding a real taxi on the street than using Cabify. This app is greedy for your money and will always take more than they tell you, and they will disappear right after the transaction is processed. Financial fraud is extremely high with this app. There is no customer support that assists or processes refunds. Everything, especially customer service, is automated; there are no real individuals working on the other side. I highly recommend staying away from this app if you value financial security and want to avoid fraud.
scam potential too high
by LostInBuenosAires on 2017/12/07 20:26
You get charged if you cancel a trip after more than 5 minutes since assigned a driver. Drivers can basically just not show up and when you cancel the trip after a 30 min wait, they charge you the cancelation fee. Now you are late and you have to take a regular cab to make sure you get to your destination at all.
Terrible payment processing system
by pablitoyatusabe on 2019/03/31 01:57
I am unable to use any U.S. issued Mastercard or Visa cards for any trips in Spain. Cabify’s crappy system will simply reject them outright. In other countries, such as Argentina, I am only able to request cash trips with Cabify, as all four credit cards I tried (Visa, MC and AmEx) were rejected by their system and I couldn’t even use my American PayPal account. I tried helping the Cabify reps with troubleshooting but they cluelessly kept blaming me (rather than attempting to figure out what was wrong) and saying their system works alright. Took 30+ Uber trips in Argentina that week without a single issue.
The worst app ever
by diego-diego on 2020/01/09 12:55
It is the worst app ever. I tried to ride two times and in both of them I had problem. In one of them the driver practically obliged me to cancel, since it was taking so much time to arrive at the pick up point and was taking routes opposite to the direction I was. Moreover, they had offer me a discount and it was not applied to the ride I tried to take. In case you can stay with Uber and in countries where is available use also Lyft. In both apps I never had to cancel a ride and every time I needed to contact the customer service it was extremely easy:
Third time using the service
by Tandreve on 2017/12/19 06:59
No complains at the beginning but at the third time call for service and got charged extra when looking at the bill later on. Try to contact Cabify was told I was going to be contacted back but no one has, is been over a week now. I will definitely use another service. Beware
Like a Spanish Uber, but worse
by BU-M390 on 2018/02/05 18:46
Terrible GPS tracking and customer service. Turns out the driver got my wrong coordinates so I waited half an hour extra and was charged more despite never moving my location. When asked for help they stated I must make sure that I have the right location. Additionally you need a paypal account if you are outside of Spain. The prices being reasonable along with being able to not get ripped off is a significant help. However always be extra careful since heh never seem to help when you need it.
Card error
by this nick name is takkkken on 2019/04/09 23:26
After signing up just two days ago and the first journey using the one card I have with me goes without hitch, and was impressed. 2 days later and at 1:00AM in the morning they decide my card has an error and will not authorize. Glad it wasn’t my 18 year old daughter. There is no help apart from check your back account make sure their are funds! I deleted the card and te entered it, spoke to my bank and no blocks had been made. Disappointed is not the word. Then it takes you a life time to enter a nickname to moan!!!!
Amazing Service
by Giubers on 2019/06/21 22:02
I just had my first ride with this service and I have no complaints .. the rider was very polite .. the car model and arrangements inside makes the customers feel welcome and very valuable. Thanks I will use the service tomorrow and will promote the same with my colleagues
Terrible customer service
by MGVilkin on 2021/11/11 01:53
It took threats and a one star rating and asking for a manager but after about 30 back and forth rabbit hole questions over 6 weeks they finally resolved the hacking of my account. Sad that that is the only way to get support from them. I would not have worked so hard at it if they weren’t the biggest game in town for getting cabs. I’m raising my rating from 1 to 3.
Car never came in Spain
by JmmillerCR on 2019/06/15 06:59
We reserved a car in advance through the app, in Valencia. We didn’t get an updates through the app. When I opened the app five minutes before our scheduled departure I got a pop up that there wasn’t a driver yet. I could select a delay or could cancel. I selected a ten minute delay. After ten minutes I got the same pop up. Fifteen minutes after the scheduled departure we gave up, cancelled and called a taxi. Also, I had credit card errors like other users. Seems that should be fixed.
Will Not Let Me Delete Account!
by J. J. S. Campbell on 2020/01/26 23:42
I would be fine with this app except for the fact that it won’t let me delete my account! I used it in Barcelona and no longer have a need for it, but in order to delete an account you have to submit a complaint which is not being answered so I am just stuck with this account that I don’t need. You should not have to submit a claim or anything to delete an account, that option should be readily available. Trapping customers is so pitiful and annoying.
Was good now bad
by Yoda Travels on 2020/10/04 16:57
There used to be a standard of who they hire. Seems the standards have been laced. I’ve now have drivers request cash payments at the end of the ride when I’ve already paid using a credit, another person picking me up who isnt authorized driver, drivers requesting me to pay tolls, drivers stating the fare is too cheap and that they take me to my destination if I pay more in cash. It’s ridiculous. Please go back to the standard of drivers you had before. I’ll even pay more for it.
Wait time, location, and pricing off
by john_girl on 2020/03/02 03:32
Every time I have to wait through two or three 5 minute waits. Could have walked to some places in that time. Both times driver has been at wrong location (across street, at other corner) and had to basically chase them down. I get one price and when I refresh because it’s taking so long, mysteriously the price has now doubled because of demand. Is me requesting twice because of wait time creating artificial demand?
First ride with Cabify
by Karen's Travels on 2019/11/16 19:24
We had a very positive experience on our first ride with cabify. Our driver Atif arrived in a timely fashion. The car was very clean inside and out. Atif was kind and respectful and helped us with our luggage. We will certainly choose to ride with cabify again.
Update destroyed the app
by generalgoo on 2019/12/06 16:41
I’ve used this app for years and it has worked great. However, with the latest update the app is buggy and unusable. I request a ride and it begins searching, finds a driver but then begins searching again. So I am left wondering if a taxi is coming or not. Any attempt to try and cancel the ride produces an error message. I even uninstalled and then reinstalled the app and now it will not even open. Sad because this used to be a great app.
“Glitch” app and/or drivers
by Adrts on 2019/09/23 03:43
Downloaded the app. used it 10 times or so. Twice the app navigation system didn’t work and drivers were lost. Once I used my phone applications to help a driver out. 3rd time the driver picked up a wrong person and charged me for a trip while I was texting him I’m not in the car. 4th time the driver was driving around making me cancel a trip and I was getting massively late on a business meeting. I made a complaint to customers service and got a reply stating “it wasn’t a driver’s fault.” without any further explanation. And lastly, my account got blocked saying my password and/or email is incorrect and i’ve never logged out the app. I’ve never experienced these types of issues with uber for example.
TRASH
by workd as intended on 2020/02/03 18:19
The app functions Finec, but shaking my head at the drivers signed up to use the app, they’ll haggle you to do a cash deal or cancel. Countless times I’ve been bounced back and forth between drivers to just get to one point, my friends signed up for an account and instantly got blocked. Devlopets you did a good job, it’s up to the govt to police the app and make it trustable. I got stranded using this trash in Colombia. HARD dislike, and this is my first written review, that’s how upset I am.
Very very pleased
by Mjnatale on 2017/10/07 13:10
My wife and I used Cabify in Madrid to and from the airport. Both trips were easy to schedule, drivers were extremely polite, cars very clean and rates were way better than cab or Uber. I highly recommend them. My drivers were Jaime and Azucena. Thank you both!
Not too bad not that good
by Cm58329 on 2019/03/08 01:34
Can’t use it when Gps signal is weak, when you reserve the driver does not acknowledge and they come early and some of them do not wait until the time of reservation
Location issue
by Rafahell on 2019/05/15 15:21
Really bad issue regarding driver and passenger location. For passenger, is terrible to locate yourself for the drive. The location of the driver is not working properly, you cannot follow where the car is and it is a nightmare using on a heavy traffic street since you you never know how far or close the driver is. Really bad experience. I’ve tested my internet and its working on 18Mbps, so is not a problem with my connection. Please solve it.
Truly is a scam
by Chelfers on 2019/06/01 18:01
Only a few orders have ever worked with this app. A majority never show up, show the trip is finished before even arriving, or usually the driver drives the opposite direction and more than doubled the arrival time. Recently it was shown on the news in Lima Peru that scammers have taken over the system and it seems pretty apparent they are correct. It is a shame they bought out easytaxi and are pushing users to cabify. Guess I’ll have to stick with uber.
Friendly and reliable
by Smileylizzy on 2018/09/18 08:13
I have been using cabify for about a year and never have problems! Extremely friendly and reliable drivers! Always ensure I am comfortable and lend a hand with suitcases and bags! I don't use any other driver or taxi service, only Cabify.
Excellent service
by gfrizza on 2018/01/01 02:31
Juan Carlos provided us an excellent service, he made sure we were comfortable and even provided water and offered to change the temperature inside the car. I highly recommend Cabify, fair price, fast and accurate, and excellent drivers and cars.
Wonderful first impression
by Kytri on 2018/06/28 17:15
I’ve had numerous complaints with Uber that they will not resolve (fraudulent charges from hackers as well as by drivers). This was my first time using the app. It was a perfect transaction! The driver was very friendly and professional. I will be using loyally from now on.
Worst customer service ever
by Eduardo Sanchez! on 2021/09/16 20:43
Had a ride from Cabify in Barcelona, the car broke down and we had to push it between all the passengers in it, in the middle of a super busy roundabout. When we requested for a refund they said that they didn’t mind refunding me because I ended up arriving to my destination. Obviously the reason I arrived was because me and my friends had to literally push the car whilst avoiding traffic passing by. Really terrible.
Hard to understand the pick up place
by only_english_speaker on 2020/02/08 14:24
The map does not match the pickup place. For those people who are new to the airport or the station would have difficulties to meet the driver. Also only English speaking people may need directions in English.
What you see is not what you get
by Smallz badoo on 2019/01/13 04:59
It showed price of 15 euros plus and at the end it charged me 18 euros plus. Gps sent the driver to the wrong location, about a 2km from my actual location, I had to ring and to direct driver to where I was. Driver was really nice and understanding of my frustration as I was 30min late to the airport thanks gps sending driver to where I was not. My first experience was told will be nice but this has not been the case 😔😡
Good Service.
by ClamVodka on 2017/09/11 23:10
I've used them twice in Marbella. Easy to use App, new vehicles, friendly driver (both times - Calixto). The App has the possibility of advance scheduling rides, which is perfect on the days we can't pick up the kids from school or activities.
Good up but I’m having problems with the app
by 123tuyw on 2019/07/12 23:59
I’m having problems with my app. I cancelled a trip then I open again the account and tells me that something is wrong. I try again and until that the cab was at my place calling me.
Careful with your data base
by Racsoaromaz on 2018/05/26 22:07
I have been charged of a taxi service in London! I’ve never been in England in my life and it was charged to my credit card. I am cash only with Cabify, dirt but I had to block my credit card and order a new plastic just because somebody probably Hacked your account or you have somebody that is not being honest with you guys. Thanks!
In my Top 5 apps
by Ali1989999 on 2019/05/15 12:29
Super simple, user friendly. Only recommendation is for Madrid Barajas, the new pick-up instructions are confusing. They need to indicate on the map where we have to go to meet drivers.
Will not close my account!!!
by TNTJD on 2020/08/12 22:29
This firm took all of my information including credit card details. After that the told me they don’t service my are. I asked that the close my account and delete my private information from their server. Despite repeated requests, they have not complied! Their responses are always nonsensical! Apple needs to delete this application!!! Do not sign up for this service!
Works great
by Kiriath13 on 2017/09/03 19:59
Have completed 3 rides so far and has works perfectly. For someone still working on their Spanish, it's much easier and foolproof than trying to communicate with a Taxi or trying to flag one down.
Terrible Experience
by StevenSKS2 on 2019/07/24 04:07
Wow. I tried and tried to cancel a reservation several times, or tried making a new reservation but either the app would say something was wrong or the app couldn’t recognize my location. I even went to the website to cancel my reservation but even that wouldn’t work. I’m sorry this was a terrible experience and wouldn’t recommend to anyone.
Ruined EasyTaxi
by ChowOldFat on 2019/06/06 20:51
I hope to give a better review in the future but ever since Cabify bought out EasyTaxi it has been a real headache to order a taxi. The app used to give me cabs that were 3-4 minutes away when it was EasyTaxi. Now the wait times are 10-15 minutes. Makes no sense. EasyTaxi was more reliable, more personal, and gave drivers and passengers more confidence.
Great Service!
by Lisena72 on 2018/09/30 12:36
We are from the United States and wanted to try something else besides Taxis so someone told us about Cabify and we decided to try it.. it was a wonderful experience! We will use it for our entire stay in Barcelona..
Be Aware
by DEZCOOL on 2021/11/10 07:15
I see the overwhelming majority has only positive things to say about this company but I feel I have to share my 5 cents here to give some perspective. I used their service for a ride that was estimated to cost €8 and was surprised to receive the bill for €40+ later in the day. Apparently they had a GPS malfunction and were quick to “rectify” their mistake. The problem was, their way of rectifying it was by charge me the original €8 on top of the €40. So now I’m paying €48 for a 7-minute trip. Later they explained that the €40 will be refunded in 20 business days. When I inquired about this they brushed me off saying it is company policy. Take your own conclusions from this. Cheers.
Much cleaner than uber
by roland rene on 2018/05/28 21:58
Finally got tired of not so clean cars and mediocre service. One time the uber car they sent was a regular taxi cab. What ??? Cabify do far has been excelent. Only complsint: left a cel ph on a ride. Kept sending msgs to try to retrieve and NOONE refurned my calls !
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App name
Cabify
Description
Discover Cabify, a transport app that lets you get around the city with private cars with a driver, with the highest quality of service and high safety standards. In a few minutes you’ll have a car with a driver or a taxi waiting to take you wherever you want. How does Cabify work? 1. Order or reserve your journey. Open the app and tell us where you are and where you want to go. Choose the type of vehicle your want to travel in; Lite, Executive, Easy taxi… discover all the options available in your city! 2. Confirm your journey and… a driver’s on their way! We’ll tell you the name of your driver and your vehicle details including the registration plate, and how far away it is. 3. Know the estimated price before you travel. We’ll tell you from the start how much you’ll pay for the ride, even when you ride in taxi thanks to our virtual taximeter. What’s more, you can select the payment method that most suits you (credit or debit card, cash, PayPal… ). 4. Share the experience. You can send your journey details to family or friends so they know where you are in each moment and so you feel safer. What’s more, you can personalize your ride. In the Cabify app, select what music your prefer, whether you want the driver to open the door for you and if you want the air-conditioning on. All so you can move around the city in the most comfortable way possible. Where is Cabify available? Cabify is available in more than 90 cities. You can get around in our cars or taxis in the following countries: Argentina, Brazil, Chile, Colombia, Dominican Republic, Ecuador,Mexico, Panama, Peru, Spain and Uruguay. See the complete list of cities where we operate at cabify.com What advantages does the Cabify app give you? - Your safety is our priority. All journeys are geolocalized and can be shared immediately with a family member or friend. And you’ll know the details of your vehicle, the driver and your pick up point. - We’ve added Easy Taxi. Now in one app you’ll find more options. You decide what kind of car or taxi you want to ride in. - Carbon neutral journeys. We offset all the CO2 that your journeys generate. Get around more environmentally responsibly! - The best drivers in the market. In Cabify the criteria to accept drivers on our platform is the most selective around and all drivers go through and on-boarding process. - Know the price before you travel. We always show you the price before you order a ride. This way you can travel relaxed, knowing how much you’re going to pay. - 100% personalization. You decide how you want to get around. Choose the payment method that best suits you and even the type of music you’d like to hear. - With just one account, more than 90 cities. If you like to travel with Cabify you can do so in more than ten countries without the need to create new accounts. Do you want to be a driver with Cabify? If what really moves you is helping others discover the city, join one of the fleets of drivers that use Cabify. Start to earn money driving your car or taxi with an app that cares about your safety and offers you the best fares. Learn more and register in cabify.com/drivers or download the Cabify Drivers app. Looking for corporate transport options for your business? Offer your employees the best transport app. Our corporate service will allow you to have a large fleet of cars and taxis at your disposal, designed to meet all your company’s needs. In addition, our management platform will allow you to have greater control of expenses and journeys made. Find out more at cabify.com/business.
Terrible customer service
by MGVilkin on 2021/11/11 01:53
It took threats and a one star rating and asking for a manager but after about 30 back and forth rabbit hole questions over 6 weeks they finally resolved the hacking of my account. Sad that that is the only way to get support from them. I would not have worked so hard at it if they weren’t the biggest game in town for getting cabs. I’m raising my rating from 1 to 3.
Be Aware
by DEZCOOL on 2021/11/10 07:15
I see the overwhelming majority has only positive things to say about this company but I feel I have to share my 5 cents here to give some perspective. I used their service for a ride that was estimated to cost €8 and was surprised to receive the bill for €40+ later in the day. Apparently they had a GPS malfunction and were quick to “rectify” their mistake. The problem was, their way of rectifying it was by charge me the original €8 on top of the €40. So now I’m paying €48 for a 7-minute trip. Later they explained that the €40 will be refunded in 20 business days. When I inquired about this they brushed me off saying it is company policy. Take your own conclusions from this. Cheers.
Ladrones
by rrr210788 on 2021/11/03 15:18
Deje un morral en un taxi de cabify y la empresa no ofrece ningún tipo de apoyo. Me di cuenta al segundo. Tengo la placa del taxi. Seria tan sencillo como comunicarse con el conductor. Simplemente no hay forma de hablar con nadie en cabify. No ofrecen apoyo alguno. No le recomiendo a nadie
Prepare to wait half hour
by santosdiegob on 2021/11/02 12:30
All times it takes 20min avg to accept my rides. Just awful experience. Reset my cancelled journeys since that is only getting worse my rode acceptance rate.
Worst customer service ever
by Eduardo Sanchez! on 2021/09/16 20:43
Had a ride from Cabify in Barcelona, the car broke down and we had to push it between all the passengers in it, in the middle of a super busy roundabout. When we requested for a refund they said that they didn’t mind refunding me because I ended up arriving to my destination. Obviously the reason I arrived was because me and my friends had to literally push the car whilst avoiding traffic passing by. Really terrible.
Can’t log in
by cgccgccgc on 2021/09/07 03:44
Password change is broken so don’t forget your password.
Great in Peru
by David H in AZ on 2021/09/04 16:35
I’m an American and am using in Lima, Peru. Very similar to Uber. Working well.
Worst app EVER. Can’t change my password and can’t order a ride
by Oxeland on 2021/08/28 06:20
This app is trash. I can’t order a ride because i have to accept some type of terms and conditions which doesn’t show anywhere, therefore i can’t order a ride because of it. I also try to change the password via app and it gets frozen after i type in twice the new password. NEEDS AN ACTUALIZATION NOW.
Muy básica
by martin_1990 on 2021/08/20 19:54
No te aparece tiempo a destino una vez que seleccionas el viste. Los conductores demoran muchísimo y el tiempo de espera se extiende sin que pase nada.
Terrible dysfunctional app
by AirN0mad on 2021/07/24 18:39
From the beginning this app has been incredibly difficult to use. For many weeks I was not able to create an account, and customer service was of no use. A long time later when I finally managed to make one, the app was full of issues, I was not able to order any cars. It’s so glitchy. With the most recent journey, on the app the journey never changed status to complete, there was nothing I could do about it, no customer service number to call, and so I was not able to use the app to order any other cars because it was showing that I was currently on a journey. Then the app logs me out and I haven’t been able to log back in, once again customer service is of no use. I’m still not logged in, still can’t use it. Also, they gave me discount codes which turned out to be unusable, customer service saying the code was meant for one specific city far away - when I originally received the code, there was 0 mention of it being for a specific city. Skip this app, any other rideshare company will be better than cabify.
This app just doesn’t work
by iphoneRocka on 2021/07/22 09:56
It throws an error sending a text to login via phone number. When requesting my password reset it crashes and after I changed my password via the website it shows the enter password screen over and over again. It’s completely useless.
Verification codes won’t send
by makowb on 2021/07/22 09:56
Tried 3 numbers on 2 different phones and the verification code never sends to sign up for an account.
Not worth it
by 7492020293873 on 2021/07/18 18:07
Can't even get a ride without it saying there's a connection issue. All my other apps work just fine.
Could not create profile
by David G Lax on 2021/07/17 07:57
No message sent. Unable to use.
Requires you to sign up before telling you not available
by asdf;5$6 on 2021/07/05 21:41
App requires you to create an account before detecting whether it’s even available. Waste of time. Update: No entiendo developer. I don’t speak Spanish.
Validation doesn’t worm
by Mijisterio on 2021/06/20 10:45
Cant use the up, validation doesnt work. Horrible. Uninstalled
No Apple Pay Support
by scastelazo on 2021/06/17 16:29
This is a very good app, but it’s ridiculous that it doesn’t accept Apple Pay as a payment method after all this time. Two stars until they add support for it.
Elijah you
by bugsnsns on 2021/05/04 21:12
Elijah needs building games right now and when paid bend a end. F a. S know rn done.
Cobro abusivo
by MaRioCHiLeNo on 2021/04/30 21:55
Vivo en Chile. Solicitamos un taxi, con costo estimado aproximado de $15.000. El recorrido se realizó de acuerdo a lo planificado, pero el cobro fue de $32.200. Si, más del doble. Me parece abusivo, por no decir menos. Perdieron varios clientes.
Bodrio
by LWStyle on 2021/04/17 13:43
Una app horrible en Perú, pocas unidades, mala precisión de ubicación, conductores que cancelan luego de esperarlos por varios minutos. Solo lo descargué para probar un cupon de mi entidad bancaria pero Uber y Beat le dan mil patadas en la raja.
Blocked constantly
by Hindu Warrior on 2021/04/14 17:26
My account was blocked and had to be verified 5 separate times in the span of 2 weeks, each time forcing me to find a regular taxi. Great when it works but, jeez louise, fix your broken app. You don’t need to verify my account every other ride.
The best transportation option in Spain and Latin America
by Cicloon on 2021/04/12 11:50
Outstanding quality of service, cars on your door in less than 5 minutes. Works like a charm.
Cabify has no Punctuality
by espomp1980 on 2021/03/23 10:00
Drivers will accept and then cancel your trip randomly. Queuing time will only quick increasing and increasing. If you are on schedule take an Uber. The likelihood that you will get there on time is higher.
Pulicidad y ofertas engañosas
by Jose De Santis on 2021/03/16 13:44
Cabify España y sus conductores son unos estafadores ya me ha pasado en dos ocasiones que activo alguna promo y los conductores cobran igual la totalidad del importe luego cuando haces el reclamo a cabify se lavan las manos y no responden cuando se supone que tienen un sistema en el cual pueden penalizar a los conductores que no hagan buen uso del servicio, son complices NO USO MAS ESTA APP
El centro de ayuda al cliente es lo peor
by Cjhair7 on 2020/12/14 03:12
Pésimo servicio. Me cobraron demás por un viaje. El conductor no llegó en el auto indicado en la aplicación lo cual generó mucha confusión. Las personas de servicio al cliente me quisieron recompensar con un descuento de solamente 15% lo cual no compensó la molestia que me causaron.
Car don’t arrived
by 102619 on 2020/12/10 16:52
I am in Bogota Colombia and I lost 2 appointments because there software doesn’t work (one lost the link and the other could not find the address)
I can’t get it to work!
by 1LoveAll1 on 2020/12/04 10:36
I am trying to verify my phone number but it’s not sending me a SMS. My SMS works on my phone. Also tried to verify via email but it’s not sending me an email either. Customer service has not helped. Maybe tech support here can do something?
Muy buena, pero...
by Ljaspe on 2020/11/24 19:05
...No me permite poner una foto en el perfil.
Horrible app will not allow me to log in.
by AliAlhussain on 2020/11/21 22:46
I can not log in to the app. The stupid EMAIL VERIFICATION CODE never sends! What am I supposed to do never log in on the phone!!
Cobros indebidos
by 93Carlosore on 2020/11/09 00:23
El día de hoy tuve una carrera 7:50 am. Había reservado 45 minutos antes. El precio pactado siempre es menor a $2 dólares entre mi casa y el lugar de trabajo pues la distancia es muy corta. No recuerdo con exactitud el valor pero era $1.75 o 1.80 dólares. Recién ahora de noche noto que me han cobrado $6.17. Más de tres veces el valor que suelo pagar. Escribí reclamando y me notifican que ese fue el precio pactado y yo lo acepté 😠 lamentablemente no tengo capturas de dicha carrera. La distancia fue corta, no estuve ni 10 minutos en el vehículo.
Was good now bad
by Yoda Travels on 2020/10/04 16:57
There used to be a standard of who they hire. Seems the standards have been laced. I’ve now have drivers request cash payments at the end of the ride when I’ve already paid using a credit, another person picking me up who isnt authorized driver, drivers requesting me to pay tolls, drivers stating the fare is too cheap and that they take me to my destination if I pay more in cash. It’s ridiculous. Please go back to the standard of drivers you had before. I’ll even pay more for it.
Terrible app.
by alisa1234668 on 2020/10/01 13:42
Drivers 3 times cancel me after waiting 10 minutes. And 2 drivers begin to ride without me. TERRIBLE. Don’t download it, you can loose your time and money
No la puedo utilizar
by sandrigari on 2020/09/23 14:12
Es la app más segura pero no la puedo utilizar ya que solo está disponible para iOS 11 y los q no podemos actualizar la iOS dejaran de usarla una lastima
Jheiner
by JuancaWat on 2020/08/21 21:27
Excelente conductor. Gracias!
Will not close my account!!!
by TNTJD on 2020/08/12 22:29
This firm took all of my information including credit card details. After that the told me they don’t service my are. I asked that the close my account and delete my private information from their server. Despite repeated requests, they have not complied! Their responses are always nonsensical! Apple needs to delete this application!!! Do not sign up for this service!
fallo total
by kgfhfh on 2020/06/25 12:52
La única vez que realmente necesitaba un taxi, urgentemente, pues nunca me mandaron uno después de esperar unos 15 minutos.
No response from customer service
by Sky Team Flyer on 2020/05/11 17:40
Keep being told to contact customer service, but NO RESPONSE EVER! Terrible service. DO NOT ISE THIS APP! You WILL get ripped off with no solution.
you F’d it up ...
by LostinBA on 2020/03/26 14:49
I have been a long time user of cabify , and since the update the app is asking me to register using my email .. ok fine i’ll do it ( although a super pain in the a** and the fact i’ve been using it for some time now in many countries 😠 forgot my password so i asked to reset it boom 🙅‍♀️ not working , not updating, etc 😤 🤷‍♀️ guess i’ll use uber
Excellent Service
by mbdfghytip on 2020/03/18 05:45
This sometimes has the propensity to be a little more expensive than Tacis, but I believe it is entirely worth it.
dese cabify
by la cynty on 2020/03/16 19:19
querido cabify amo tu servicios, siempre muy atentos los conductores
Excelente conductor
by ClauAK1 on 2020/03/09 02:29
Nos dio mucha confianza, conversación muy agradable
Lo mejor
by alexcubahabana on 2020/03/06 19:03
Lo mejor del mundo
Trip one for the win..
by RustyCapitan on 2020/03/03 18:06
Was hesitant at the airport to try but loaded the app and awAy we went. Price was €20 vs €35 with a curb taxi. A nice welcome to Barcelona!
Review
by Caya Sanabria on 2020/03/02 11:59
El app no recibio la direccion de donde parti. Me toco aceptar la del edificio de al lado. Y no se porque cambio tambien la direccion de destino. Afortunadamente el conductor no tuvo problema de ajustarla.
Wait time, location, and pricing off
by john_girl on 2020/03/02 03:32
Every time I have to wait through two or three 5 minute waits. Could have walked to some places in that time. Both times driver has been at wrong location (across street, at other corner) and had to basically chase them down. I get one price and when I refresh because it’s taking so long, mysteriously the price has now doubled because of demand. Is me requesting twice because of wait time creating artificial demand?
Tarifas aeroportuarias engañosas
by osandre on 2020/03/02 00:49
Es la primera Mex que uso la aplicación, el conductor muy formal y el auto en muy bien estado, sin embargo cuando solicite la aplicación me dio una tarifa de máximo 25000 y el conductor me cobro 50000. Su explicación fue que las tarifas aeroportuarias no son correctas en la aplicación. Esto es un engaño
Educacao
by Mucare on 2020/03/01 00:54
Excelente motorista! Muito educado e cortes!
Location
by osvata on 2020/02/27 14:51
It is not 100% exact.
Love this app, but can’t update profile image
by bpmahl on 2020/02/26 19:10
This is a beautiful app, but I’ve tried many times to update my profile image to no avail. Please fix!
Clunky Onboarding and Setup
by Chinatownchaos on 2020/02/26 09:15
Not a good experience onboarding the app. Entering my information to set it up took a long time — no localization or search for country — and the verification code wouldn’t work. There was no way to get a new one. Deleted the app after 10 minutes of fighting it.
Easy way to get a ride
by IP Usr on 2020/02/26 08:23
I find Cabify much more reliable than Uber in Madrid.
Toma malLa dirección
by PunchRayo on 2020/02/21 00:22
Si uno está adentro de la casa toma la dirección de la calle de atrás y no la real. También cuando llegas a destino te dice siempre que tu destino es a la izquierda.
Pésimo
by Kpoh23 on 2020/02/20 19:55
Pésimo, les envicio de taxis es definitivamente muy malo, los conductores aceptan el servicio, uno los espera y siguen derecho, los carros en muy mal condición, sucios o se baran. Cero recomendable!
Sugerencias
by beatrizteresa on 2020/02/19 15:29
Es clave poner la opción de agregar paradas en los viajes. Por otro lado, hay una percepción de que Cabify es solo taxis en Colombia. Y eso hace que haya poco movimiento, lo cual es malo para Cabify y para clientes. Comuniquen y aprovechen el vacío que deja Uber
Add multi stops, cmon
by gbuguna on 2020/02/18 23:56
Read the title
Excelente
by Monaco80 on 2020/02/17 22:24
Excelente
Cabify autos sin aire acondicionado
by TheLastEmperor66 on 2020/02/16 19:13
Mi esposa utiliza Cabify continuamente y le ha tocado lidiar con varios choferes de Cabify que no tienen aire acondicionado en el auto. Mi esposa vive en Lima y es verano actualmente, se pueden imaginar tomar un Cabify el Lima sin aire acondicionado como el trafico infernal, la polucion, y los ladrones que estan por todos lados??? Los invito s experimentar una situacion asi para que vean lo desagradable que es. Sin mencionar que varios autos de Cabify estan sucios, huelen mal y algunos choferes son groseros... mientras tanto la administracion me cobra altas tarifas y cuando hago un reclamo, solo me responden con un "lo sentimos" ... incomprensible y decepcionante respuesta...
Deception and no accountability
by Lafluvnliv on 2020/02/15 16:56
I will be deleting this application after have issues with 3/4 of my rides. Twice I was later charged for my cab waiting. One time, he was on the wrong street, not where I placed my pin. And the 2nd time I was charged for a waiting time of 13minutes!! I ordered the cab, from the front door of the hostel, and it said it would arrive in 6 minutes. 5 minutes later I walked outside, and the cab pulled up and I got in. No waiting at all. Worst is, you only see the extra charges when you get your email receipt. If you have deleted the emails, it’s impossible to see the details of the charges under “base fair” when you go on the website or the application. The information just isn’t available. And 2 times I got out of the cab early for missed turns in high traffic one way areas, I saw the price of the ride on the phone because it was displayed, and the drivers kept the gate running after we exited the car. The price later was at least 2-3.000 higher than it showed. I don’t think this app holds it’s drivers to any honesty, and I won’t be using it anymore. I thought it would be a good replacement for uber but I would rather pay a local more money to ride in their cab than to be deceived when getting a cheaper ride. ——— Update: thanks for your generic response. I’ve contacted the company 3 times now and all I have gotten is a reroute to another form to fill out and then a response of simply a survey. Followed by an email saying that you see my problem was resolved—it wasn’t. Quit having hidden charges and not allowing people to see it on the app or the website. Be accountable. This is terrible Customer service. The amount of time I have invested in voicing my concerns and problems is not worth the amount of money you stole from me. It was a small amount but that is not the point. 😠
Don’t trust the scheduling
by Mcarpint on 2020/02/15 06:17
I needed a ride to the airport in Buenos Aires and Uber is ilegal in Argentina. So I gave Cabify a chance by scheduling a pick up early in the morning on the day of my departure. Needless to say this app disappointed me and I was close to loose my flight. It all started 10’ before the scheduled time. I was ready to take my cab so I open the app and it started to search for the closest available car. The problem was there were none!!! What! How? I was centrally located and I never had an issue finding a cab around. For another 20 minutes the app kept spinning around without being able to secure a service and it kept asking me if I wanted to wait. I finnally gave up, cancelled the request, walked down the street and took a cab that charged me 20% less than what Cabify quoted me for the ride. Thanks Cabify! Never again!
Cant verify phone
by Mbosaz on 2020/02/14 21:10
After verifying my phone number and entering the code, it loops back to enter your details. After 5 times it doesnt allow me To use same number.
App doesn't work and poor customer service
by D15a99ed on 2020/02/11 12:55
While traveling in Colombia, I downloaded this app and other taxi hailing apps since Uber just exited the country. I created an account and added my credit card for payment. The process was straight forward and simple. I proceeded to search and set destination to a popular tourist neighborhood and when I clicked button to order a ride the app gave error message something to the effect of "something when wrong" then closed. Think I saw a message about enabling notifications (couple of in between error messages flashed very quickly). I looked through all options in the app and settings on my phone to enable notifications but it's nowhere to be found. Strange that other apps can turn on and off notifications without issue. I contacted support via the app and got email response fairly promptly but quickly was disappointed. Support responded with generic message about suspicious activity with my account, disabled log in, and asked for copy of my passport and credit card as proof of identity!! Who in their right mind would give out this highly sensitive information. All this just because their app doesn't have option to turn on notifications?
Reembolso
by rguidah on 2020/02/08 22:52
El conductor se equivocó al usar la aplicación (se le corto la comunicación) y me cobraron $250. Luego volví a pedir el viaje estando en el Auto y me cobraron $1020 cuando originalmente iba a pagar $900. Por favor cóbrenme solamente los $900. Muchas gracias
Great service
by Aimo0418 on 2020/02/08 22:08
We used the service three times in Seville, the drivers were very professional, polite, and helpful. Highly recommended.
Hard to understand the pick up place
by only_english_speaker on 2020/02/08 14:24
The map does not match the pickup place. For those people who are new to the airport or the station would have difficulties to meet the driver. Also only English speaking people may need directions in English.
Sugerencia
by Molly bh on 2020/02/08 01:44
Sean como Uber más seguros
Buena aplicación
by LindaKris on 2020/02/05 13:04
El servicio me ha gustado, lo único por mejorar es que el tiempo de espera por el servicio es de 5-10 minutos.
Muy pocos carros
by Tito&Papi on 2020/02/05 00:12
No siempre hay carros disponibles
Chofer nada eficiente
by lda710204 on 2020/02/04 13:51
Chofer no sabe hacia donde se dirige. Aunque le dije que tenía prisa, tardó 5 mins en conectar el waze. Mal servicio.
B A D
by Mariiegb on 2020/02/04 05:08
No pude cambiar el destino del viaje si no hubiese sido por Google maps hubiese terminado en el otro extremo de a ciudad, tampoco pude ver el rating de los conductores, número de viajes ni nombres completos. Paradas tampoco se pueden colocar. Missing Uber
No la usen hasta q no capaciten a los conductores
by Momo Restrepo on 2020/02/04 02:52
Solicite un servicio llego un taxi distinto al registrado en la plataforma, el taxista expuso q tiene dos taxis, y q el que se quisiera subir q se subiera o sino q no. Cuando solicite el servicio costaba $18.000 y cuando llegamos costo $26.000 no hicimos paradas el tráfico fue fluido y no tuvo q esperar. El taxista fue muy poco cortes, se enojaba con los otros carros en la vía, definitivamente muy “taxista” sin modales y muy prepotente. Ya q tienen los clientes de UBER deberían de capacitarlos en el buen trato con el cliente pues es su razón de ser. Espero q se tomen medidas al hacer uso de otros vehiculos sin estar registrados. Mal servicio ☹️
TRASH
by workd as intended on 2020/02/03 18:19
The app functions Finec, but shaking my head at the drivers signed up to use the app, they’ll haggle you to do a cash deal or cancel. Countless times I’ve been bounced back and forth between drivers to just get to one point, my friends signed up for an account and instantly got blocked. Devlopets you did a good job, it’s up to the govt to police the app and make it trustable. I got stranded using this trash in Colombia. HARD dislike, and this is my first written review, that’s how upset I am.
Won’t accept credit cards
by Feetup^ on 2020/02/02 18:29
Every credit card I enter gives me an error, “not able to authorize”. And taxis always claim they don’t have change when I pay in cash. Frustrating. Never had this problem with Uber.
Excelente
by argacruz on 2020/01/30 22:25
Excelente conductor
Will Not Let Me Delete Account!
by J. J. S. Campbell on 2020/01/26 23:42
I would be fine with this app except for the fact that it won’t let me delete my account! I used it in Barcelona and no longer have a need for it, but in order to delete an account you have to submit a complaint which is not being answered so I am just stuck with this account that I don’t need. You should not have to submit a claim or anything to delete an account, that option should be readily available. Trapping customers is so pitiful and annoying.
App with bud and Supoort only justifies, doesnt dilve
by KDLao on 2020/01/25 16:24
I had installed Cabify for the first time and after registering my credit card data, I got message that something was wrong with data and asked me to try again... I did it 3 or 4 times and alway got the same error message. I opened a support ticket and after some answers kind “copy and paste”, I insisted that they analyze the case, since I use the same credit card in Uber and Lifty with jo problems. Finally they told me that as I entered the card data more than 3 times, the system “banned” my credit card number and it’s no longer possible to use it in Cabify App. Despite that, I keep getting daily emails and notifications to use the App... please Cabify, less marketing and more quality technology and support.
Amazing service
by DebCarmine on 2020/01/14 10:21
My driver was extraordinary. He helped me all the way into the terminal. His help was much appreciated.
The worst app ever
by diego-diego on 2020/01/09 12:55
It is the worst app ever. I tried to ride two times and in both of them I had problem. In one of them the driver practically obliged me to cancel, since it was taking so much time to arrive at the pick up point and was taking routes opposite to the direction I was. Moreover, they had offer me a discount and it was not applied to the ride I tried to take. In case you can stay with Uber and in countries where is available use also Lyft. In both apps I never had to cancel a ride and every time I needed to contact the customer service it was extremely easy:
Worst experience
by Mvptopmfit on 2020/01/07 14:29
Took my first ride. They charged a lot more than the estimated price, even though I was dropped off at the pinned location. Support is so incompetent. Hate to say this, fwiw, Uber is a lot better. Goodbye cabify.
No toma la dirección correcta de inicio
by JoaMF on 2020/01/07 08:44
No toma la dirección correcta de inicio (dirección de origen).
Tipping ; bad drivers
by wallstreet33 on 2020/01/05 12:48
Change tipping to increase window during which ripping allowed beyond 2 hours after trip Get a response after complaining of a bad or dangerous driver .
Random charges on my account!!!
by urghl on 2020/01/02 19:12
I tried to find ride for my area but there are no rides available where I am. But when I checked my bank account I have been charged 0.16 randomly!! I never used the app to purchase a ride this is ridiculous! Is this how you make money by taking change out of peoples bank accounts?! Scam!
Muy buen servicio
by bzawada on 2019/12/29 16:45
Uso Cabify a menudo cuando visito España por verano y navidades, y el servicio es siempre de alta calidad. Solo tengo una pega con la app y es que no da mucho tiempo para valorar al conductor y darles una propina. Más de una vez se me ha pasado hacerlo porque la app no te lo pregunta pasado un tiempo. Yo rara vez abro la app just después de llegar a algún sitio.
Muy buen servicio. Excelente conductor
by Natu Natali on 2019/12/29 14:34
Volvería a usar Cabify
Servicio
by isaacmsue on 2019/12/29 07:29
Exelente servicio y tarifa , sigan mejorando
Excelent
by oscuro01 on 2019/12/28 22:16
Vitali es el mejor conductor
Amazing Driver
by JLOglesby on 2019/12/26 19:02
He was so nice. He was very helpful and friendly!!
Excelente, muy buen conductor y super amable.
by @abyexposito on 2019/12/24 11:35
Buen tema de conversacion hizo el viaje muy ameno le felicito por el buen trato... 👍🏽👍🏽👍🏽
Ya no funciona como antes
by Paulinepp on 2019/12/23 20:09
La aplicación no funciona bien en Bogotá ahora, no hay taxis disponibles, y si responden casi no llegan. Bajaron mucho el nivel. Easy funcionaba mejor.
Llegué tarde a mi destino
by DiegoySantiyPapa on 2019/12/23 07:27
Cabify asignó tarde el viaje al conductor
Gracias!
by ViviFla on 2019/12/19 19:51
Excelente chofer, muy amena conversación, auto impecable! Un placer conocerlo.
Ineficiente
by romauribe on 2019/12/19 00:20
En Bogotá funciona muy mal el servicio.
Comentario
by ArianaE10 on 2019/12/18 21:09
Últimamente se demora mucho la aplicación en encontrar un vehículo disponible. Además la tarifa de Easy económic y Elite ha subido mucho.
SCAM don’t use, so yourself a favor and use Uber / Lyft / taxi
by jjchic on 2019/12/13 11:41
I signed up in BCN, Spain. Got a nice welcome discount code. Successfully applied it in the app saying that I would get 80% off on my next three rides. I ride. No discount applies. I contact customer service. They make up all kinds of stuff like I would have my phone registered in the Dominican Republic (I’m on a US purchased phone, US provider, US AppStore). I never get the promised discount. Do yourself a favor and STAY AWAY. Update after developer reply: I did contact customer support as explained above. They just kept telling me my phone was registered in the Dominican Republic (which is COMPLETE non-sense), and weren’t willing to find a more accommodating solution. Worst customer support experience I’ve had in an app!
Servicio Mundial con la misma cuenta
by LEC PIPO on 2019/12/09 22:32
Mejor servicio respecto a la competencia. Y una misma cuenta que funciona a nivel mundial
Service
by karennavram on 2019/12/08 03:03
Los carros no son los mismos que Antes, no se cumplen con las preferencias como por ejemplo la estación de radio
Update destroyed the app
by generalgoo on 2019/12/06 16:41
I’ve used this app for years and it has worked great. However, with the latest update the app is buggy and unusable. I request a ride and it begins searching, finds a driver but then begins searching again. So I am left wondering if a taxi is coming or not. Any attempt to try and cancel the ride produces an error message. I even uninstalled and then reinstalled the app and now it will not even open. Sad because this used to be a great app.
Please include English translations
by Assfacedcorn on 2019/12/03 14:16
Great app in Spain, I don’t speak Spanish, please include a toggle for English for basic things as well as a way to get your emails in English.
Excelente
by Natalia.caamano on 2019/11/28 09:13
Muy bien servicio
Excellent service to use while in Barcelona. Easy interface and friendly efficient drivers.
by MishanyaM on 2019/11/25 08:35
Excellent service to use while in Barcelona. Easy interface and friendly efficient drivers.
Meh.
by H2thaG on 2017/11/08 14:42
I like the app, it’s got a great direction.. but Jesus Mexico City needs more cars or the coders need to fix this, the car I always get is 2 miles away... like why? And why is there a search for 20 min option? Like as if I got 20 min to wait for a car.. make the market to be a driver more available... the customers are there... ?? The drivers need to call less. There need to be a way to add pictures to Notes when I set up my reservations.. for badges, entrance key points, something to make it easy for the driver and not have to explain every morning. . And OMG why can’t I switch the address when the ride has started? the driver takes an extra 5 min plugging in the address every time I decide to change it... uber doesn’t do that.. it’s just safer. I Use Cabify for my work commutes, and occasionally night outings... drivers are good, profesional, and clean (unlike UBeR) I just wish there was: -More cars(Mexico City) -More Nice upscale cars (Mexico city) -Picture addition to notes for drivers on reservations. -Address Modification during trip -
App doesn't work and poor customer service
by D15a99ed on 2020/02/11 12:55
While traveling in Colombia, I downloaded this app and other taxi hailing apps since Uber just exited the country. I created an account and added my credit card for payment. The process was straight forward and simple. I proceeded to search and set destination to a popular tourist neighborhood and when I clicked button to order a ride the app gave error message something to the effect of "something when wrong" then closed. Think I saw a message about enabling notifications (couple of in between error messages flashed very quickly). I looked through all options in the app and settings on my phone to enable notifications but it's nowhere to be found. Strange that other apps can turn on and off notifications without issue. I contacted support via the app and got email response fairly promptly but quickly was disappointed. Support responded with generic message about suspicious activity with my account, disabled log in, and asked for copy of my passport and credit card as proof of identity!! Who in their right mind would give out this highly sensitive information. All this just because their app doesn't have option to turn on notifications?
Bad service. Poor app. Beware!!!
by hkiwan on 2017/08/04 17:16
The taxi i ordered kept driving away from my destination farther and farther. while he was supposed to show up from 1.8km away he drove away to 3.8km away and i could see him driving away. When i called him he kept saying i am coming while on the map he was moving away. It took him too long while i was waiting with kids so i cancelled the trip. Then i saw i was charged for the trip!! I tried to see on the app how i could report that and request a refund but there was no place i could do so. My 1st experience with cabify. Bad service and bad app. Pity. To make it even worse when i finally was able to write to their customer service they insisted on the charge and refused to refund. A bunch of thieves to say the least. You give them your credit card details and they abuse it! How can i not cancel the trip if the driver is not showing up? I am the one who should demand compensation for the inconvenience that i had to go through trying to find another taxi with two kids stranded on the street. Thieves!!! Will never use again!!! Beware!!!
Decent app; watch out for overcharges.
by Seville Traveller on 2018/05/06 08:50
This is a fine “me too” app, copying Lyft and Uber and applying it in Spain. The software works as advertised. Unfortunately, the company’s service standards are terrible. As an example, one day I reserved a car (as the app let’s you do) for 6:00 AM the next morning to go to the airport. I received a message soon after saying that a driver had been booked. But then at 5:00 AM I received a message saying “no cars are available.” What to do? I ran down to the street and luckily found a taxi. Ah, but the last-minute message from Cabify also said “go back into the app and cancel your booking” even though they told me I had no car. I ignored that part — no time to waste, as I had to find alternative transport thanks to their error — and so Cabify charged me the full fare I would have paid if I had taken their car. I contacted them to complain. Their response? “We told you you needed to cancel your booking; no refund.”
Great in Peru
by Hobss on 2017/11/08 19:47
Lima enjoys Uber, Beat, EasyTaxi and Cabify. My ranking for quality of service would be Cabify first, then Best and then Uber (I haven’t used EasyTaxi). The requirements that Cabify set to their drivers are much higher than for the other systems. Also cabify treats their drivers more fairly with an insurance for the driver AND customers. They have set the standard for others to follow. The app has an additional feature worth mentioning that is not present in the other apps: you can schedule a ride in advance. And it does it smartly. Cabify will notify nearby drivers with the right time in advance depending on traffic conditions so they are on time at the pick-up point at he requested time.
GREAT SERVICE, GREAT CARS, GREAT DRIVERS!!
by IsthmusChristmas on 2018/07/19 11:58
We were in Barcelona for several days and our hotel suggested downloading this app. Each car that showed up was in great condition, very clean, and had very courteous drivers. The drivers also drove very smoothly, which makes my wife happy. Each time, they offer you a bottle of water as well. Finally, I don’t know if the rates are temporary as this is a relatively new service, but it was far less than a regular taxi would charge. Although the drivers seemed surprised each time, we tipped in cash because each time we were surprised at how nice of a ride it was.
Don’t trust the scheduling
by Mcarpint on 2020/02/15 06:17
I needed a ride to the airport in Buenos Aires and Uber is ilegal in Argentina. So I gave Cabify a chance by scheduling a pick up early in the morning on the day of my departure. Needless to say this app disappointed me and I was close to loose my flight. It all started 10’ before the scheduled time. I was ready to take my cab so I open the app and it started to search for the closest available car. The problem was there were none!!! What! How? I was centrally located and I never had an issue finding a cab around. For another 20 minutes the app kept spinning around without being able to secure a service and it kept asking me if I wanted to wait. I finnally gave up, cancelled the request, walked down the street and took a cab that charged me 20% less than what Cabify quoted me for the ride. Thanks Cabify! Never again!
Complete Rip Off
by Eduardo9Sanchez on 2018/06/03 14:12
After using the app for months with no problem at all, as soon as I change my credit card my account is blocked. The worst part? Customer service always kept me hanging, no response, no feedback. I had to create another account, after two rides, blocked again. Same abandonment from customer service. I opened a third account and still, nothing. Again, customer service is not there. No phone, no reply on Twitter, really nothing! I strongly recommend not to download this app.
App with bud and Supoort only justifies, doesnt dilve
by KDLao on 2020/01/25 16:24
I had installed Cabify for the first time and after registering my credit card data, I got message that something was wrong with data and asked me to try again... I did it 3 or 4 times and alway got the same error message. I opened a support ticket and after some answers kind “copy and paste”, I insisted that they analyze the case, since I use the same credit card in Uber and Lifty with jo problems. Finally they told me that as I entered the card data more than 3 times, the system “banned” my credit card number and it’s no longer possible to use it in Cabify App. Despite that, I keep getting daily emails and notifications to use the App... please Cabify, less marketing and more quality technology and support.
Malfunctioning app, absolutely horrible customer service
by J D P S on 2017/11/25 01:29
The app looks nice at first sight. Then you try to get a cab. It asks for payment information. You enter it. The app tells you your payment method has been rejected (for no good reason) and prompts you to contact the company’s customer service. You do that. They respond with generic emails with instructions for entering a new payment method. You try again, this time with a different card. Same error message. You write again. You get the same generic email as before. You never hear back from a human. You realize you probably don’t want to be dealing with these people if anything ever goes wrong with a ride. (You recall that news story of the woman who got killed by a Cabify driver in Mexico.) You delete the app, let out a sigh of relief, and go back to Uber.
Lousy app
by Rikki Fox on 2017/10/19 16:17
I have tried and tried to record my home address on the app and it seems to be impossible. Everytime I write it the app erases it. So I have to send a message with my home address and house characteristics to the driver everytime I request a service. Additionally, my wife left her prescription eyeglasses in a car in another city and it seems to be impossible to contact somebody at Cabify to check if they are available somewhere.
Financial Fraud
by HowOriginal! on 2018/07/29 01:38
FYI, you WILL get charged the minimum trip fee ($4USD) for simply logging in to the app no matter what every single time, even if you don’t order a trip. You are better off finding a real taxi on the street than using Cabify. This app is greedy for your money and will always take more than they tell you, and they will disappear right after the transaction is processed. Financial fraud is extremely high with this app. There is no customer support that assists or processes refunds. Everything, especially customer service, is automated; there are no real individuals working on the other side. I highly recommend staying away from this app if you value financial security and want to avoid fraud.
scam potential too high
by LostInBuenosAires on 2017/12/07 20:26
You get charged if you cancel a trip after more than 5 minutes since assigned a driver. Drivers can basically just not show up and when you cancel the trip after a 30 min wait, they charge you the cancelation fee. Now you are late and you have to take a regular cab to make sure you get to your destination at all.
Terrible payment processing system
by pablitoyatusabe on 2019/03/31 01:57
I am unable to use any U.S. issued Mastercard or Visa cards for any trips in Spain. Cabify’s crappy system will simply reject them outright. In other countries, such as Argentina, I am only able to request cash trips with Cabify, as all four credit cards I tried (Visa, MC and AmEx) were rejected by their system and I couldn’t even use my American PayPal account. I tried helping the Cabify reps with troubleshooting but they cluelessly kept blaming me (rather than attempting to figure out what was wrong) and saying their system works alright. Took 30+ Uber trips in Argentina that week without a single issue.
The worst app ever
by diego-diego on 2020/01/09 12:55
It is the worst app ever. I tried to ride two times and in both of them I had problem. In one of them the driver practically obliged me to cancel, since it was taking so much time to arrive at the pick up point and was taking routes opposite to the direction I was. Moreover, they had offer me a discount and it was not applied to the ride I tried to take. In case you can stay with Uber and in countries where is available use also Lyft. In both apps I never had to cancel a ride and every time I needed to contact the customer service it was extremely easy:
Third time using the service
by Tandreve on 2017/12/19 06:59
No complains at the beginning but at the third time call for service and got charged extra when looking at the bill later on. Try to contact Cabify was told I was going to be contacted back but no one has, is been over a week now. I will definitely use another service. Beware
Like a Spanish Uber, but worse
by BU-M390 on 2018/02/05 18:46
Terrible GPS tracking and customer service. Turns out the driver got my wrong coordinates so I waited half an hour extra and was charged more despite never moving my location. When asked for help they stated I must make sure that I have the right location. Additionally you need a paypal account if you are outside of Spain. The prices being reasonable along with being able to not get ripped off is a significant help. However always be extra careful since heh never seem to help when you need it.
Card error
by this nick name is takkkken on 2019/04/09 23:26
After signing up just two days ago and the first journey using the one card I have with me goes without hitch, and was impressed. 2 days later and at 1:00AM in the morning they decide my card has an error and will not authorize. Glad it wasn’t my 18 year old daughter. There is no help apart from check your back account make sure their are funds! I deleted the card and te entered it, spoke to my bank and no blocks had been made. Disappointed is not the word. Then it takes you a life time to enter a nickname to moan!!!!
Amazing Service
by Giubers on 2019/06/21 22:02
I just had my first ride with this service and I have no complaints .. the rider was very polite .. the car model and arrangements inside makes the customers feel welcome and very valuable. Thanks I will use the service tomorrow and will promote the same with my colleagues
Terrible customer service
by MGVilkin on 2021/11/11 01:53
It took threats and a one star rating and asking for a manager but after about 30 back and forth rabbit hole questions over 6 weeks they finally resolved the hacking of my account. Sad that that is the only way to get support from them. I would not have worked so hard at it if they weren’t the biggest game in town for getting cabs. I’m raising my rating from 1 to 3.
Car never came in Spain
by JmmillerCR on 2019/06/15 06:59
We reserved a car in advance through the app, in Valencia. We didn’t get an updates through the app. When I opened the app five minutes before our scheduled departure I got a pop up that there wasn’t a driver yet. I could select a delay or could cancel. I selected a ten minute delay. After ten minutes I got the same pop up. Fifteen minutes after the scheduled departure we gave up, cancelled and called a taxi. Also, I had credit card errors like other users. Seems that should be fixed.
Will Not Let Me Delete Account!
by J. J. S. Campbell on 2020/01/26 23:42
I would be fine with this app except for the fact that it won’t let me delete my account! I used it in Barcelona and no longer have a need for it, but in order to delete an account you have to submit a complaint which is not being answered so I am just stuck with this account that I don’t need. You should not have to submit a claim or anything to delete an account, that option should be readily available. Trapping customers is so pitiful and annoying.
Was good now bad
by Yoda Travels on 2020/10/04 16:57
There used to be a standard of who they hire. Seems the standards have been laced. I’ve now have drivers request cash payments at the end of the ride when I’ve already paid using a credit, another person picking me up who isnt authorized driver, drivers requesting me to pay tolls, drivers stating the fare is too cheap and that they take me to my destination if I pay more in cash. It’s ridiculous. Please go back to the standard of drivers you had before. I’ll even pay more for it.
Wait time, location, and pricing off
by john_girl on 2020/03/02 03:32
Every time I have to wait through two or three 5 minute waits. Could have walked to some places in that time. Both times driver has been at wrong location (across street, at other corner) and had to basically chase them down. I get one price and when I refresh because it’s taking so long, mysteriously the price has now doubled because of demand. Is me requesting twice because of wait time creating artificial demand?
First ride with Cabify
by Karen's Travels on 2019/11/16 19:24
We had a very positive experience on our first ride with cabify. Our driver Atif arrived in a timely fashion. The car was very clean inside and out. Atif was kind and respectful and helped us with our luggage. We will certainly choose to ride with cabify again.
Update destroyed the app
by generalgoo on 2019/12/06 16:41
I’ve used this app for years and it has worked great. However, with the latest update the app is buggy and unusable. I request a ride and it begins searching, finds a driver but then begins searching again. So I am left wondering if a taxi is coming or not. Any attempt to try and cancel the ride produces an error message. I even uninstalled and then reinstalled the app and now it will not even open. Sad because this used to be a great app.
“Glitch” app and/or drivers
by Adrts on 2019/09/23 03:43
Downloaded the app. used it 10 times or so. Twice the app navigation system didn’t work and drivers were lost. Once I used my phone applications to help a driver out. 3rd time the driver picked up a wrong person and charged me for a trip while I was texting him I’m not in the car. 4th time the driver was driving around making me cancel a trip and I was getting massively late on a business meeting. I made a complaint to customers service and got a reply stating “it wasn’t a driver’s fault.” without any further explanation. And lastly, my account got blocked saying my password and/or email is incorrect and i’ve never logged out the app. I’ve never experienced these types of issues with uber for example.
TRASH
by workd as intended on 2020/02/03 18:19
The app functions Finec, but shaking my head at the drivers signed up to use the app, they’ll haggle you to do a cash deal or cancel. Countless times I’ve been bounced back and forth between drivers to just get to one point, my friends signed up for an account and instantly got blocked. Devlopets you did a good job, it’s up to the govt to police the app and make it trustable. I got stranded using this trash in Colombia. HARD dislike, and this is my first written review, that’s how upset I am.
Very very pleased
by Mjnatale on 2017/10/07 13:10
My wife and I used Cabify in Madrid to and from the airport. Both trips were easy to schedule, drivers were extremely polite, cars very clean and rates were way better than cab or Uber. I highly recommend them. My drivers were Jaime and Azucena. Thank you both!
Not too bad not that good
by Cm58329 on 2019/03/08 01:34
Can’t use it when Gps signal is weak, when you reserve the driver does not acknowledge and they come early and some of them do not wait until the time of reservation
Location issue
by Rafahell on 2019/05/15 15:21
Really bad issue regarding driver and passenger location. For passenger, is terrible to locate yourself for the drive. The location of the driver is not working properly, you cannot follow where the car is and it is a nightmare using on a heavy traffic street since you you never know how far or close the driver is. Really bad experience. I’ve tested my internet and its working on 18Mbps, so is not a problem with my connection. Please solve it.
Truly is a scam
by Chelfers on 2019/06/01 18:01
Only a few orders have ever worked with this app. A majority never show up, show the trip is finished before even arriving, or usually the driver drives the opposite direction and more than doubled the arrival time. Recently it was shown on the news in Lima Peru that scammers have taken over the system and it seems pretty apparent they are correct. It is a shame they bought out easytaxi and are pushing users to cabify. Guess I’ll have to stick with uber.
Friendly and reliable
by Smileylizzy on 2018/09/18 08:13
I have been using cabify for about a year and never have problems! Extremely friendly and reliable drivers! Always ensure I am comfortable and lend a hand with suitcases and bags! I don't use any other driver or taxi service, only Cabify.
Excellent service
by gfrizza on 2018/01/01 02:31
Juan Carlos provided us an excellent service, he made sure we were comfortable and even provided water and offered to change the temperature inside the car. I highly recommend Cabify, fair price, fast and accurate, and excellent drivers and cars.
Wonderful first impression
by Kytri on 2018/06/28 17:15
I’ve had numerous complaints with Uber that they will not resolve (fraudulent charges from hackers as well as by drivers). This was my first time using the app. It was a perfect transaction! The driver was very friendly and professional. I will be using loyally from now on.
Worst customer service ever
by Eduardo Sanchez! on 2021/09/16 20:43
Had a ride from Cabify in Barcelona, the car broke down and we had to push it between all the passengers in it, in the middle of a super busy roundabout. When we requested for a refund they said that they didn’t mind refunding me because I ended up arriving to my destination. Obviously the reason I arrived was because me and my friends had to literally push the car whilst avoiding traffic passing by. Really terrible.
Hard to understand the pick up place
by only_english_speaker on 2020/02/08 14:24
The map does not match the pickup place. For those people who are new to the airport or the station would have difficulties to meet the driver. Also only English speaking people may need directions in English.
What you see is not what you get
by Smallz badoo on 2019/01/13 04:59
It showed price of 15 euros plus and at the end it charged me 18 euros plus. Gps sent the driver to the wrong location, about a 2km from my actual location, I had to ring and to direct driver to where I was. Driver was really nice and understanding of my frustration as I was 30min late to the airport thanks gps sending driver to where I was not. My first experience was told will be nice but this has not been the case 😔😡
Good Service.
by ClamVodka on 2017/09/11 23:10
I've used them twice in Marbella. Easy to use App, new vehicles, friendly driver (both times - Calixto). The App has the possibility of advance scheduling rides, which is perfect on the days we can't pick up the kids from school or activities.
Good up but I’m having problems with the app
by 123tuyw on 2019/07/12 23:59
I’m having problems with my app. I cancelled a trip then I open again the account and tells me that something is wrong. I try again and until that the cab was at my place calling me.
Careful with your data base
by Racsoaromaz on 2018/05/26 22:07
I have been charged of a taxi service in London! I’ve never been in England in my life and it was charged to my credit card. I am cash only with Cabify, dirt but I had to block my credit card and order a new plastic just because somebody probably Hacked your account or you have somebody that is not being honest with you guys. Thanks!
In my Top 5 apps
by Ali1989999 on 2019/05/15 12:29
Super simple, user friendly. Only recommendation is for Madrid Barajas, the new pick-up instructions are confusing. They need to indicate on the map where we have to go to meet drivers.
Will not close my account!!!
by TNTJD on 2020/08/12 22:29
This firm took all of my information including credit card details. After that the told me they don’t service my are. I asked that the close my account and delete my private information from their server. Despite repeated requests, they have not complied! Their responses are always nonsensical! Apple needs to delete this application!!! Do not sign up for this service!
Works great
by Kiriath13 on 2017/09/03 19:59
Have completed 3 rides so far and has works perfectly. For someone still working on their Spanish, it's much easier and foolproof than trying to communicate with a Taxi or trying to flag one down.
Terrible Experience
by StevenSKS2 on 2019/07/24 04:07
Wow. I tried and tried to cancel a reservation several times, or tried making a new reservation but either the app would say something was wrong or the app couldn’t recognize my location. I even went to the website to cancel my reservation but even that wouldn’t work. I’m sorry this was a terrible experience and wouldn’t recommend to anyone.
Ruined EasyTaxi
by ChowOldFat on 2019/06/06 20:51
I hope to give a better review in the future but ever since Cabify bought out EasyTaxi it has been a real headache to order a taxi. The app used to give me cabs that were 3-4 minutes away when it was EasyTaxi. Now the wait times are 10-15 minutes. Makes no sense. EasyTaxi was more reliable, more personal, and gave drivers and passengers more confidence.
Great Service!
by Lisena72 on 2018/09/30 12:36
We are from the United States and wanted to try something else besides Taxis so someone told us about Cabify and we decided to try it.. it was a wonderful experience! We will use it for our entire stay in Barcelona..
Be Aware
by DEZCOOL on 2021/11/10 07:15
I see the overwhelming majority has only positive things to say about this company but I feel I have to share my 5 cents here to give some perspective. I used their service for a ride that was estimated to cost €8 and was surprised to receive the bill for €40+ later in the day. Apparently they had a GPS malfunction and were quick to “rectify” their mistake. The problem was, their way of rectifying it was by charge me the original €8 on top of the €40. So now I’m paying €48 for a 7-minute trip. Later they explained that the €40 will be refunded in 20 business days. When I inquired about this they brushed me off saying it is company policy. Take your own conclusions from this. Cheers.
Much cleaner than uber
by roland rene on 2018/05/28 21:58
Finally got tired of not so clean cars and mediocre service. One time the uber car they sent was a regular taxi cab. What ??? Cabify do far has been excelent. Only complsint: left a cel ph on a ride. Kept sending msgs to try to retrieve and NOONE refurned my calls !
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