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App name
Yandex.Taxi
Description
Yandex.Taxi is a mobile app bringing you rides on demand. It’s a preferred alternative to personal car ownership for many people. With just a couple of taps on your mobile phone, you can track your car from the moment you place the order til the time you reach your destination. No calls required, no worries about parking or refueling. We operate in 15 countries, and constantly work to serve new countries, cities, and towns. • AFFORDABLE RATES Choose the level of service that best suits you. “Economy” is for budget rides on any ordinary day. “Comfort” and “Comfort+” are for giving yourself a break in a spacious car. "Business" fare is perfect if you're planning a trip to the airport, to the office, or to a business meeting. "Premium" fare offers flagship cars and drivers with a high rating, but you can go beyond that and order "Ultima", which is a Mercedes-Maybach S-Class. “Minivan” is for travelling with a large group, transporting skis or a bicycle, or simply going to the airport with a lot of luggage. Rates and available tariffs vary depending on location, but you always see an exact price (or a fair estimate) before you order a ride. Safe rides and customer feedback Enjoy safe and reliable service by experienced drivers. You can influence the quality of our service by rating each ride, and you are always welcome to reward your driver with a tip. • PAY EASILY WITH CARD OR CASH If you link your card to the app, it will pay for your rides automatically. Our drivers also accept cash if you choose this payment method in the app. Payment method availability may vary depending on location. • AN INTELLIGENT APP FOR GETTING AROUND TOWN Yandex.Taxi uses smart algorithms that account for live traffic to connect you with the driver positioned to reach you most quickly. Depending on where you are, the app will suggest alternative pickup points to make your ride cheaper. The app offers you destinations based on your travel history, so you can choose your regular destination in just one tap. Yandex.Taxi can learn that you go home from work every evening, for example, so your home address will be the first suggested destination at the end of a workday. • TRIPS WITH MULTIPLE STOPS You can choose multiple destinations in the app if you drop your kids off at school, pick up a friend at home, and do some shopping. The app will plan the complete route for the driver and calculate the price for your entire trip. • CHILDREN’S CAR SEATS Enjoy a safe trip with your child by ordering a car with a baby seat or booster seat with the “Kids” tariff. This tariff is currently available in the capital cities of Armenia, Georgia, Estonia, as well as ten cities across Russia. Visit https://taxi.yandex.com to see rates and availability for your city. If you would like to share your opinion about our app, or a driver, or company that handled your ride, please use the app to send us feedback. Enjoy your ride with Yandex.Taxi!
Yandex charges extra for child safety
by Weedower on 2019/12/05 11:05
Amid a multitude of issues with this taxi service one stands out. If you order a child safety seat you will be charged extra compared to the same car without child seat order.
Disappointed
by OsipRub! on 2019/11/30 12:54
I started to hate this app because of your tarrifs. Like the actual tariff is 900AMD, it's not okay! The regular taxi costs 600AMD in Armenia, so no ones going to use this app with that high rate. P.S. there are 1000 of drivers who don't know to talk to a costumer, how to behave. Very disappointed in you guys. You were cool then. I hope this feedback will affect on you!
Запрос
by Andrew Lauder on 2019/11/23 07:21
Сделайте так что бы карту можно было крутить
Оформление
by Aru✔️ on 2019/10/31 20:07
Оформление в приложении очень классное Хеллоуинское,5 звёзд за оформление:3❤️
THE WORST SERVICE/САМЫЙ ХУДШИЙ СЕРВИС
by AlyonaYork on 2019/10/21 23:12
This is literally the worst taxi service ever. Im not talking about the drivers Im talking about the lack of customer service and poorly run app. I travel a lot for work and I happen to have business in Almaty. My American VISA card (that works all over the world) does not work with yandex.taxi for unknown reasons. In fact I tried to connect 2 other cards but it was all unsuccessful. Reached out to customer service multiple times and no one could help me resolve this issue. How are you expecting us, international clients use your service when we cant use our credit card? Do we need to open local credit cards just to be able to use your service? Or do you discriminate international customers from using yandex.taxi app? Cash payments are outdated and they are inconvenient and time consuming as most of the time drivers will have to stop at stores to get change... until you help you clients resolve issues they have with credit card payments this will remain the most outdated, worst app and service I have ever experienced. I hope someone from customer care will reach out and help me with my payment issue so I can continue using the app if not, then I would never recommend it to my partners and all our international colleagues visiting your region including my friends and family all over community of independent states. Отвратительное приложение. Я не говорю о водителях, они как раз таки честно выполняют свою работу. Я говорю о скудном сервисе и скудной разработке приложения. Я много путешествую и сложилось так что я часто приезжаю в Алматы по бизнесу. Моя американская карточка VISA (которая работает во всех других приложениях мира) не работает в данном приложении по не понятным причинам. Я пыталась использовать другие карточки крупных американских банков, но все безуспешно. Связалась с вашими агентами не единожды, но никто не смог помочь решить этот вопрос или подсказать в чем проблема. Как иностранные клиенты должны пользоваться этим сервисом если мы не можем использовать свои карточки? Нам нужно открывать карты в локальных банках специально для использования яндекс такси сервиса? Это же абсурд. Или вы дискриминируете иностранных клиентов? Не понятно. Способ оплаты наличными уже давно устарел. Это время затратно и абсолютно не удобно, особенно когда водителю нужно останавливаться по разным магазинам в поисках сдачи... пока вы не поможете вашим же клиентом решить вопросы оплаты карточкой VISA (интернациональных банков которые работают во всех странах мира) яндекс.такси приложение останется самым устарелым и худшем в обслуживании клиентов. Я очень надеюсь служба поддержки свяжется со мной и поможет мне продолжать пользоваться этим сервисом. Если нет, то я никогда не посоветую своим бизнес партерам, друзьям и семье по многим странам СНГ, этот сервис.
Dark Mode
by Braviken on 2019/10/21 11:38
Please, add Dark Mode support
Better than nothing
by BouxFaceBoux on 2019/10/16 03:54
When the app works correctly, it’s great. But when it doesn’t, you either have an angry driver waiting for you in their g place or you arrive at the completely wrong address.
The prices
by turman 18 on 2019/10/15 14:47
Well I wonder if prices are justicely confirmed
Stupid rerouting - lost flight
by Toski1010 on 2019/10/02 05:23
Dear developers, due to your app changing routes for the taxi driver I lost my flight!! The problem is that yandex maps used for routing taxi drivers doesn’t take into account the number of lanes on the roads. In my case the app rerouted the map because of a possible shortcut, but due to bottleneck on the road caused by one lane, the rerouted route appeared to be 20 minutes longer than initial! So make your app take into account number of lanes on the road!!!!
Beware!
by Otis5 on 2019/10/01 16:58
In the middle of our ride it stated “payment method changed to cash”. We have no cash and could not communicate with or pay driver.
Снимут все деньги с вашей карты
by seedpaul on 2019/10/01 07:17
Большое спасибо вам за то, что убрали с Беларуси Uber. И теперь во время любой поездки с Яндекс Такси я обязан проверять ее статус в приложении, потому что за мой счёт водители любят кататься по городу. И если не обратить на это внимание, то возврата денег вы так и не дождётесь, про извинения со стороны представителей компании в Беларуси я вообще молчу. Жаль, что нет возможности поставить 0/5.
Yandex.Taxi
by m5m5m5m5m5m5m5m on 2019/09/27 13:24
Worst taxi in Georgia. Irresponsible people.
Can’t register or enter credit cards
by Kenhhk on 2019/09/22 20:17
I went through all my U.S. credit cards — 2 visa and 1 Amex, and it couldn’t verify any. And tried to register and it wouldn’t move beyond the screen after entering my name. Very annoyed!
You really need to upgrade your app and have a card option
by cusmilligan on 2019/09/22 17:52
Upgrade your app.
Total trash
by javjvflgtcygiff on 2019/09/20 10:47
if you want to Order garbage collector car that's the right app !!!
Беззаботные водители
by Ronar04 on 2019/09/18 08:32
Уже не первый раз, когда очень спешишь водители уезжают в самый последний момент, когда уже подходишь чтобы сесть. Понятно, что ему деньги заплатят, а то что время уже ушло и ты опоздаешь, никого не волнует. Набирают непонятно кого, а потом такое. В любом случае этот отзыв удалят. Thanks for nothing.
მძღნერები ხართ
by sarajn2525 on 2019/09/16 10:27
მძღნერები ხართ ვინც ეს შექმენით თქვენი დედა მოვტყან ყველასი
Always high demand !!!!
by shko775 on 2019/09/15 14:39
They are always write because of high demands we will increase the mount of money in starting !!! I have rarely saw the real price which is not possible always will be a lot of demands , I hope this problem will be solved ASAP .
Нет соединения
by CastleSoreccer on 2019/09/05 09:48
Не работает совсем, только по телефону.
Нет место положения где находиться пассажир
by Maryloly on 2019/09/01 09:36
Верните старую версию , где можно было видеть где ты и где находишься вызванное такси ! Это не удобно вызывать и не понимать куда идти !
В этот раз колышек
by lasttrolley on 2019/08/29 10:08
Попытка уехать привела к невозможности уехать, сервис забанил за то, что я не согласился ждать 15 минут из обещанных 2х минут.
Modern day Russian roulette
by william_schultz on 2019/08/29 08:17
After about 50 or more Yandex taxi rides, I can say there is about a 70% chance you will get a driver who has no regard for passenger safety. I’ve been in too many close calls over the years with these drivers. Things like rapidly weaving between lanes without a signal, speeding, trying to pass a car on the left and driving up on the sidewalk, near collisions, aggressive accelerating and braking are all commonplace. There are some good drivers and the app works decent though. I think Yandex needs to do a better job of vetting drivers. Or investing time in training the drivers they get who haven’t had a proper driving education. But until then, using Yandex taxi is a higher safety risk, if to benchmark taxi drivers in other developed global cities.
Uber copy that doesn’t work
by ЁптвоюМать on 2019/08/20 12:11
Uber copy that doesn’t work
Best taxi app in Moscow and Saint-Petersburg
by shamlan123321 on 2019/08/18 11:00
I used the app for my trip in Moscow and Saint-Petersburg what I can say the best app for taxi I have ever seen best prices and easy to use highly recommended
Misleading
by l27_0_0_1 on 2019/07/23 10:29
The app is ok but I have a bone to pick with the newest feature added - it seems to be disallowing usage with vpn active. Every time I try to order taxi with apple pay it deadlocks by requiring user input on modal about “unsecure” (yeah, I’m gonna be judge of that) connection below apple pay modal, which seems to be waiting for modal. This suggests apparent lack of qa or maybe malicious intent. But I’m not even mad about that, but the fact that taxi app seems to have taken responsibility to police my connection on my own device? Yeah no, that’s a no from me dawg.
Yandex taxi
by softx64 on 2019/07/17 07:23
Раньше были нормальны цены , сейчас очень дорого ! So expensive service ...
Worst taxi service
by Vova Rock on 2019/07/08 06:43
Lack of quality selection of drivers. Hence, poor service, not maintained cars. On top of this - poor customer service. If you are overcharged or something else, you will need to spend lots of time to prove that. They don’t even allow you to call customer service from the app!!! Guess why?
doesn’t work at all
by spyroot on 2019/07/04 16:27
It my first review in entire my life for 20 year using internet. a) never got sms back b) meanwhile you can’t download Uber Russia due to it not available in all region so you pretty much stuck c) send 20 times to support that something is wrong and sms verification does t work d) meanwhile If you do sms verification for yandex account via web version you can book a cab but you can’t add bank details ... e) If you book from web for cache you will never get receipt to email why ?
Downgrade from Uber
by Monkstown on 2019/06/28 12:14
Refused the same Amex and Visa cards that worked in Russia for Uber. Be warned that you may need Rubles to pay.
Van with schedule
by Nick_Potapov on 2019/06/26 20:44
Yandex. Please tell me how can I order 6-7 seat van scheduled to pick up me at at 6am for my flight at airport. Either add it to Yandex app or give me back my (original) Uber where everything works! Seriously!
До моей девушки домогался маньяк
by Anthony187473 on 2019/06/24 23:36
Ровно неделю назад Моя девушка ехала в Яндекс такси, вечером, на светофоре до нее домогался молодой водитель. Она была в ужасе. Он повез ее по другому маршруту. Я уже отправил заявление в суд на эту контору. Отвратительно. Худшее такси которое не соблюдает не только Конституцию своей страны но и правила этики. Никогда в жизни не пользуйтесь Яндекс такси.
такси без сервиса и тормозное приложение
by thesidorov on 2019/06/22 17:46
Полное фиаско и по сервису, и по user experience, и по приложению - забыл кое-что в taxi. Чтобы увидеть номер и позвонить водителю после завершения поездки, пришлось ждать отклика приложения около 2 минут - оно просто не реагировало на нажатие кнопки звонка. В итоге перезагрузил app, а водитель уехал с забытой вещью. Связаться с ним удалось, но мне в итоге ничего не вернули - 2 дня отказывались по причине далеко / на работе / итд / , на 3 день перестал снимать. В поддержке яндексе на 3 день дали номер таксопарка с виртуальным номером, который после 18:10 просто не отвечает, на следующий день в этом «таксопарке» сказали, что этот водитель уволился. Фиаско. So, теперь вы сами оценивайте шансы того, что приезжие из средней Азии водители yandex taxi вам вернут что либо ценное. - окно обратной связи в самом app тормозит - нужно ждать около минуты! чтобы ввести текст в окно, а потом ещё столько же при попытке поправить текст. Приложение не реагирует на нажатия. Это просто trash, а не Яндекс. Ни в одном приложении я такого кошмара не видел.
Blocked for no reason
by Kickapoo Doc on 2019/06/20 12:24
It worked well for one day but by evening I was blocked. Either Yandex Taxi or my bank declined a 55 cent tip. Multiple attempts to get unblocked through responding on the app or through the web site have failed even though I received a text message that it was fixed. They resolve a simple problem. If you chose the even the 15% tip small amounts may appear suspicious to a bank.
Слушайте!
by Dear Yandex on 2019/06/06 14:26
Ув. Яндекс, у Вас обновления выходят каждый день! Уже устали обновляться! ЧТО, Вы там постоянно так улучшаете???
Terrible option for international Travelers
by The Chopper on 2019/06/02 08:58
I am an Indian national. As soon as I landed in St Petersburg, I downloaded the Yandex app and tried to register with my Indian cell phone, which did not work. After that, I bought a Russian sim card, and thankfully, the app started working. The problems didn't end there. I tried adding my Indian credit card(Visa), but the Yandex application failed to verify the card. It's been five days I have been trying to contact the support, but they don't seem to comprehend my problems, let alone solve them.
Application failed
by Khmala on 2019/06/01 22:10
Applicatio is not working on iPhone 4s
Ужасный опыт, больше не за что не вызову это такси.
by matildaco on 2019/05/21 12:11
Вызвала такси через апп, способ оплаты был карта. Я только прилетела из США и еще не было налички, да и вообще я ее не ношу. В итоге, машина приехала не к двери а к шлагбауму, пришлось идти. Села в машину способ оплаты по какой-то причине меняется на наличные, я ничего не меняла. Спрашиваю водителя, зачем вы поменяли он говорит что не менял. Я пытаюсь поменять на карту, не проходит подтверждение. Карта кредитная с лимитом более 40,000 $ поэтому речи о том что на ней нет средств не может быть. В итоге я не могу поменять ни на карту ни на Apple pay. Прошу остановить машину и прошу меня отвезти обратно, так как наличных у меня 300 рублей и на мою поездку не хватит. Водитель говорит поменять конечный пункт назначения, что я опять не могу сделать через апп. В итоге он решил завершить маршрут и высадить меня где мы были, при том что на улице дождь и мы на шоссе. Он сам не смог завершить поездку, звонил в суппорт. Итог, я заплатила 200 рублей за то что меня высадили посередине шоссе под дождём. Никогда не пользуйтесь их услугами, хамские водители, не работающие приложения и машина тоже была грязная!
The worst service in Tashkent
by akbar uz on 2019/05/15 06:20
I took Yandex taxi in Tashkent twice, first driver was alright but Yandex taxi app didn’t work properly and took us to a wrong location I got charged more. Second driver was horrible, he was driving like guys in action movies. Aggressive, reckless driving, driving in opposite way crossing 2 solid lanes, inpatient. Driving on speed bumps at 50 km. Such a Knucklehead. They should be deactivated right away. I don’t recommend to take this service. Don’t take that risk
Awful
by riginetoo on 2019/05/10 19:24
The app is working very bad, you can’t see the car if it’s coming or not. App doesn’t show correctly your actual location and not shows right location of your destination. All the time drivers choose the longest way to your destination. Most of the drivers are from Uzbekistan and Azerbaijan. I had an episode when the driver was going the opposite way I needed and when I started to complain about it he blocked the doors and asked for more money. I wouldn’t recommend to use this app, especially for the girls that travel alone. It is simply dangerous!!!
Problem with drivers
by caesraz on 2019/04/26 04:04
Отвратительные водители. Очень грубые и жадные, не все, конечно, но 80%. Большинство машин просто в ужасном состоянии, некоторые водители не знают места назначений, даже когда ставишь на «add destination» умудряются ехать по своему пути. Еще очень любят нажимать на начало поездки, даже не доехав до клиента. Не знаю, по каким критериям Яндекс нанимает своих водителей.
Do not download!!!!
by ToRateorNot on 2019/04/23 06:37
The company send a taxi that will scam you. They over charged me and threaten to called the police. The app wouldn’t let me pay by credit card either and forced me to pay by cash. A 561 ruble ride turned into a strong arm 1975 ruble ride.
Credit Cards Don’t Add
by AI Kuprin on 2019/04/21 14:57
I cannot add any of my cards to this app after the latest updates Yandex issued. I called the banks and they said the issue is with Yandex, meanwhile my cards still work with Uber. Useless!
Батареежор
by yoshkaryola on 2019/04/15 17:11
Высокие цены. Так же очень быстро съедает батарею. За 10 минут использования с 50% зарядка упала до 20%.
Random charges and Terrible app use and customer experience
by AppUser-xyz on 2019/04/08 21:55
The app keeps failing to derive payment from Apple Pay. I had to finally install a credit card directly. Even then it would sometimes work and sometimes not. When I called my bank, thinking they might be the problem, they said they see changes coming through form Yandex, which they approve but the merchant keeps declining. Randomly I would see a charge appear stating I have balance due and I can’t use the app until I pay it off. Not having an alternative, I would pay the stated balance and write a note to customer service, who don’t get back for days, if at all. Also, the app often picks up incorrect “current location” for user. The estimated arrival timings for cabs are often incorrect. And above all, the shown estimated for requesting is cab is almost always less than what is actually charged by almost 30-50%! I feel cheated and I would never use this app if I had or knew of alternatives while visiting Moscow on a short trip.
Tvini nu waiget
by Inmydreamswithyou on 2019/04/04 04:39
🙏🏼🙏🏼
Probably the best customer service i ever got in my life
by Islombek.H on 2019/03/25 16:42
Why cant everybody be that operative? 😄 my case was that my driver charged me the wrong amount and I wrote feedback for my order explaining the situation. The service replied me in 10 or so minutes saying that they will deal with the case. They didnt just day that, you know; they actually wrote two whole paragraphs how they are going to do it. I was like wow. Thank you for actually valueing me. But that was not the end. They actually gave me a promo code saying "we want your next ride to be a bit cheaper so heres a promo for you. We would appreciate it if you used it." And im like, dude, these guys deserve a 5+ star-review. Thank you for being awesome, Yandex.Taxi team. PS. The app itself is just so slick! Hopefully one day ill be writing such slick-looking and smooth-performing apps like you do ;) thank you once more!
layers
by Citizen of Georgia on 2019/03/18 19:07
By during the trip driver or some of the operators can makes changes for payments!! If you use the credit card for payments suddenly someone can change it!! it’s not a company ,it’s a “Gangster” ideology group of Humanoids who thinks only for themselves!!!! user from Tbilisi!! p.s.its was last time when i use your service!!
Great app overall!
by TohirBoy on 2019/03/14 19:10
The UI is very easy to use, and the app overall is one of the better taxi apps I have used! It helps if you don’t really know your way around the city so thank you to the developers for this!
Drivers
by KirillR on 2019/03/02 10:06
Drivers are awful. Low quality service.
Cheap but bad app
by Nnamper on 2019/02/25 08:39
App drains too much battery power , when you share your location to driver
Wrong gps inerpretation
by Bobswq on 2019/02/14 12:52
Gps auro detection shows right spot but fails to provide correct address, so taxi drives to wrong address. Support is not helpfull at all. They’ll blame you internet connection and then tell you to enter address manually all the time, thanks guys, 2018 let me enter everything manually.
Тормозит
by CheShirrr on 2019/02/08 20:38
Последние два обновления - приложением невозможно пользоваться. Дико тормозит на iPhone SE.
lacks card payments
by Julia Joolz on 2019/01/20 14:40
guys, really, bring card payments
Отзыв
by Клиент 44 on 2019/01/15 15:21
Прекрасная поездка, замечательный Водитель, спасибо
Excellent car & very good driver!
by ssarg1 on 2019/01/14 10:47
Excellent car & very good driver!
Красавчик
by YHHDV1 on 2019/01/14 02:40
Довёз благополучно .приятно ехать ,всем советую !!! Оценил Человека с Положительной стороны ..!!!!👍👍👍👍👍
Best person
by dato darbaidze on 2019/01/11 21:52
Best person
Отлично!
by samsonov_ai on 2019/01/10 22:10
Отличный водитель!парень просто молодец!хорошо чувствует дорогу!
Works for me in new Belgrade
by Ivana VIP on 2019/01/09 13:37
Helps me get to point a to point be with a nice log of activity Keeps the user in the loop On the straight and narrow I like it I use it as a daily driver
Заказ такси
by Ирру on 2019/01/07 10:15
Нет возможности заказать такси на определенное время. Даже если пишешь в комментариях на определенное время, машина сразу приезжает, а потом снимают за ожидание.
Не могу оплатить картой apple pay
by Cccp-y3 on 2019/01/03 07:47
Нельзя оплатить картами которые в apple pay...
Problems that i have regarding your company
by kagfit on 2018/12/30 18:37
you are making false transactions from my card!!! and not returning money back, despite my texts and messages regarding the subject!!!
Поездка
by dinara2008 on 2018/12/29 21:58
Все было отлично!!!! Нам понравилось! После корпоратива самое то!!!
Weong GPS support
by feruz767 on 2018/12/26 18:42
It shows wrong location and navigation works very slow and always route recalculating!!!
Excellent
by Muscule on 2018/12/25 10:27
It will good if the driver speaks little bit English to communicate small things.
глючное обновление
by Irakli.t on 2018/12/23 11:34
Последние обновления стабильно зависают после вызова такси на iphone4s. Снес нахрен.
Register doesn’t work
by Marina_er on 2018/12/17 08:21
Can not register , stopped with first/last name
Grate App
by srkses on 2018/12/05 20:23
Please give us Siri support to call a cab.
0 star
by KAZielts on 2018/11/25 08:17
Taxi drivers are not following the software and passengers are 70% of the time ending up paying more.
Does not deserve even 1 star
by Mr. Rendel on 2018/11/10 10:34
Very bad drivers, cars smell cigarette, drivers have got no change. Awful service
Samo car go
by idemo car go on 2018/11/09 20:41
Jebes ovo sranje koje radi protiv srba u saradnji sa rusima
The worst customer service ever
by O111L222 on 2018/11/07 19:05
It doesn’t deserve even 1 star. I was charged wrong amount and I had to call customer service to get that charge adjusted. They couldn’t help me by phone so I sent request to a specialist. In a week I got an answer by email but it didn’t actually mean anything, it was not helpful, kinda “sorry for the inconvenience” but the price was not adjusted. So I called again, sent another request which was not answered at all. After all I called 3d time and asked to talk to a specialist or customer service manager. I was told that they don’t have that kind of service. What do you mean “don’t have”???? It’s ridiculous, they asked me to wait 2 more days for specialist to call me... and it’s been 2 weeks since I called last time. Bad bad bad ugly service!!!! I regret yandex bought Uber, cause Uber has better customer service for sure!
Payment
by Vidonak on 2018/11/06 19:46
Doesn’t have Apple Pay , pls add !
Awful service
by Reklic on 2018/11/05 11:09
Awful service and support. Used only due to lack in alternatives
Costumer service
by Yurii Kalashnikov on 2018/11/01 19:31
Customer service doesn’t answer, Credit card issue
superb
by m.patarkatsashvili on 2018/10/24 11:49
cool app!
Random card declines
by B1942 on 2018/10/08 07:32
Random refusal of perfectly valid credit cards (visa, MasterCard).
Нет поддержки.
by Alex201012 on 2018/10/02 18:35
Приложение глючное. Нет поддержки приложения. Куда писать если есть проблемы с приложением?
Списывают деньги и не подают такси
by Алексейтатаьаь on 2018/09/30 15:12
Написано в приложении было что подано такси, звоню водителю он 4 раза трубку не взял, написал смс, пошёл по карте к нему, хотя он должен был до дома доехать и и его там не было, вернулся обратно, тоже нет, отменил списали сотку, гандоны
Foreign CC will not work
by dgustator on 2018/09/29 07:27
If you have a credit card issued outside of Russia even if added and verified Yandex.Taxi will switch to cash payment in the middle of the ride.
Ride history doesn't work
by Mrkcur on 2018/09/23 13:33
I left my house key in a taxi, and since ride history isn't working, I have to contact support just to get the phone number of the taxi driver. Uber's app is miles ahead of this app in terms of not having critical bugs like ride history not working.
Worst app
by Innovat0r on 2018/09/17 21:34
So I payed with Apple Pay, and for some reason payment didn’t completed successfully, but I got information about from driver when we already started to drive. When I payed with Apple Pay it was 941 rub., so I payed 950 to taxi driver, as he does not have change (nothing new here, this is why I wanted to use Apple Pay). After trip, I’ve got an email that final trip price was 770rub., and when I was paying at the end of the trip, there were nothing there about the price.
Comfort class is the same as economy in Tomsk
by Igor.gg on 2018/09/12 08:56
What is the point separating prices if the same cars (Lada Granta) can arrive for both Comfort and Economy. Price difference could be up to 50% though.
Comfort class is the same as economy in Tomsk
by Igor.gg on 2018/09/12 08:56
What is the point separating prices if the same cars (Lada Granta) can arrive for both Comfort and Economy. Price difference could be up to 50% though.
Unable to verify credit card
by akroamer on 2018/09/09 05:39
Downloaded app. Tried to enter several credit cards that I know are valid. Unable to validate, no explanation why in the app. Deleted app. Will not be using yandex Taxi I guess.
Lamont Mack
by Eight - Threy on 2018/09/08 17:43
Rafa Predia
Payment service
by Robert Kitis on 2018/09/07 06:37
Well, most drivers are cheapskates and withdraw a money without any apriori notice about it. So I had bad experience and impression about them. Yandex Is the worst Taxi service I’ve ever seen&gotten... The Company even did not react on my message and contact to me. I guess never try that service more and hope You will take security measures. Thank for attention.
Payment service
by Robert Kitis on 2018/09/07 06:37
Well, most drivers are cheapskates and withdraw a money without any apriori notice about it. So I had bad experience and impression about them. Yandex Is the worst Taxi service I’ve ever seen&gotten... The Company even did not react on my message and contact to me. I guess never try that service more and hope You will take security measures. Thank for attention.
Time
by Aos Ahmed on 2018/09/01 12:51
The application is good , some needed enhancements, please consider that the client may want to book the taxi for a trip that will take place after some hours Like i need to book a taxi at night to go next morning to airport I think uber or Kariem has such option it is also very helpful Hope all the best for Georgia people and Yandex.Taxi
Grear app!
by TheKianU on 2018/08/29 11:17
I’ve never used taxi apps, so i have nothing to compare with. Anyways it’s nice and easy. You don’t have to tell driver the place where you’re going, you just mark it on map. 5/5!
Belgrade
by Aleksandar Milić on 2018/08/26 11:01
If you go two or three times on the same route your bill won’t be the same. If aplication show economy ~ “some price” your bill will be about 10-15% higher. And you can’t find promo code anywhere, drivers don’t know how you can get it.
Incorrect price
by Natalija222 on 2018/08/25 19:36
#Belgrade Although I had a coupon with 70% of discount for first two drives, on my second drive, price included 40% of discount. Driver was polite and he called the info center, but they werent so polite and they wanted me to pay requested amount ( they did’t ask for any other information about the coupon number or anything ). So, 5 stars for the driver and 0 for Yandex makes it 1 star #YandexCalculating
Horrible
by 🎀🎈🎉 on 2018/08/21 05:58
I wish i could give negative stars.
Дерьмовый сервис
by проипрауииа on 2018/08/16 04:58
Самый дерьмовый сервис такси. Берёте каких-то бомжей с улицы в качестве водителей. Некомпетентные таксисты, незаинтересованные в том, чтобы взять заказ. Могут приехать на адрес, а потом отменить заказ. Приложение тоже убогое. Пишет что машину можно вызвать через минуту и не даёт сделать заказ. Через минуту ситуация не меняется. Пиздец! Клиенты видимо Вам не нужны. Постоянно сталкиваюсь с проблемами в яндексе! Сделайте систему наказаний уже наконец для своих водителей, либо увольте их всех и закройте свою дерьмовую компанию! Самые не клиентоориентированные водители из всех служб такси! Сделаю все возможное, чтобы на работе также не пользовались вашим корпоративным такси.
Bad drivers
by ExHTCfun on 2018/08/15 09:02
Horrible taxi drivers in Armenia. I ordered few times and every time was very disappointed. No option to pay with international credit cards, seems accepts only local ones. Seems your focus is on quantity and not quality.👎
Best taxi in Russia
by SangWook Han on 2018/08/13 16:17
In Moscow and St. Petersburg, you can get taxi within 5 min anywhere anytime. You also can track taxi before arrived, while driving and afterwards. The most important parts is you can pay in credit or cash. Cash was batter in my experience. Uber driver can overcharge after say goodbye. It takes hours or days to take back just 7bucks. In my experience, It was one hour plus three days. If you pay in cash, there will be no such problems. Just don’t forget to round up your pay as tip. And they may not have changes. I’m very happy with my 6 yandex taxi rides of my Russia trip.
Kremlin.Taxi
by PitaGyros123 on 2018/08/09 19:20
Yandex gives users’ personal data to the Russian government. Not welcome in Lithuania.
Works with a credit cards in only about 50% cases
by koi8r on 2018/08/08 17:54
It is ok when it works. It does not work with credit cards on every level other day. And it happens when you are already riding in the taxi, switching payment method to cash - not cool at all. Same via Apple Pay. Test charges on credit cards appear just fine. Support is ignorant keep saying about not enough money on the account which is noncence for credit cards and since the just charged test charge few minutes before that.
Нагревается
by hyfgnjff on 2018/08/06 14:02
Последнее обновление превратила мой телефон превратился в обогреватель. IPhone 8 .
Best taxi in Russia
by SangWook Han on 2018/08/13 16:17
In Moscow and St. Petersburg, you can get taxi within 5 min anywhere anytime. You also can track taxi before arrived, while driving and afterwards. The most important parts is you can pay in credit or cash. Cash was batter in my experience. Uber driver can overcharge after say goodbye. It takes hours or days to take back just 7bucks. In my experience, It was one hour plus three days. If you pay in cash, there will be no such problems. Just don’t forget to round up your pay as tip. And they may not have changes. I’m very happy with my 6 yandex taxi rides of my Russia trip.
Random charges and Terrible app use and customer experience
by AppUser-xyz on 2019/04/08 21:55
The app keeps failing to derive payment from Apple Pay. I had to finally install a credit card directly. Even then it would sometimes work and sometimes not. When I called my bank, thinking they might be the problem, they said they see changes coming through form Yandex, which they approve but the merchant keeps declining. Randomly I would see a charge appear stating I have balance due and I can’t use the app until I pay it off. Not having an alternative, I would pay the stated balance and write a note to customer service, who don’t get back for days, if at all. Also, the app often picks up incorrect “current location” for user. The estimated arrival timings for cabs are often incorrect. And above all, the shown estimated for requesting is cab is almost always less than what is actually charged by almost 30-50%! I feel cheated and I would never use this app if I had or knew of alternatives while visiting Moscow on a short trip.
The worst customer service ever
by O111L222 on 2018/11/07 19:05
It doesn’t deserve even 1 star. I was charged wrong amount and I had to call customer service to get that charge adjusted. They couldn’t help me by phone so I sent request to a specialist. In a week I got an answer by email but it didn’t actually mean anything, it was not helpful, kinda “sorry for the inconvenience” but the price was not adjusted. So I called again, sent another request which was not answered at all. After all I called 3d time and asked to talk to a specialist or customer service manager. I was told that they don’t have that kind of service. What do you mean “don’t have”???? It’s ridiculous, they asked me to wait 2 more days for specialist to call me... and it’s been 2 weeks since I called last time. Bad bad bad ugly service!!!! I regret yandex bought Uber, cause Uber has better customer service for sure!
Work great for our stay in Russia
by sonja1255 on 2018/06/17 23:35
If the app won’t process your Card or Apple Pay it’s because it can’t connect to the server. If you’re on WiFi it will connect and you can use the credit card or Apple Pay feature after the first connection. Also Iike the map feature to let you select pick up and drop off points without typing in the address. Came in very handy since I can’t type Russian. In all the app works great.
Great app overall!
by TohirBoy on 2019/03/14 19:10
The UI is very easy to use, and the app overall is one of the better taxi apps I have used! It helps if you don’t really know your way around the city so thank you to the developers for this!
Works with a credit cards in only about 50% cases
by koi8r on 2018/08/08 17:54
It is ok when it works. It does not work with credit cards on every level other day. And it happens when you are already riding in the taxi, switching payment method to cash - not cool at all. Same via Apple Pay. Test charges on credit cards appear just fine. Support is ignorant keep saying about not enough money on the account which is noncence for credit cards and since the just charged test charge few minutes before that.
Credit cards and fares
by Mike Janela on 2018/06/27 04:07
Beware if you’re not Russian: the app only accepts credit cards linked to Russian banks. If you link a foreign card (like my U.S. cards), it’ll tell you they’re linked for payment but then tell you mid-ride that the card doesn’t work and you’ll need to pay cash. So carry cash! Also, multiple times did the fare I was quoted shoot up by an extra couple hundred rubles mid-ride. This isn’t Uber/Lyft where they quote you a fixed price, so beware of that during rush hours, airport runs, etc.
Awful
by riginetoo on 2019/05/10 19:24
The app is working very bad, you can’t see the car if it’s coming or not. App doesn’t show correctly your actual location and not shows right location of your destination. All the time drivers choose the longest way to your destination. Most of the drivers are from Uzbekistan and Azerbaijan. I had an episode when the driver was going the opposite way I needed and when I started to complain about it he blocked the doors and asked for more money. I wouldn’t recommend to use this app, especially for the girls that travel alone. It is simply dangerous!!!
Belgrade
by Pink Alligator on 2018/06/21 14:45
Promo codes are nowhere to be found, and that makes it slightly less expensive than a regular taxi. Maybe 10 percent. Taxi never arrives on time as the app often says 2-3 minutes when in reality it is almost 20 and cost states when booking a ride is not the same as what you will be charged by the driver. In fact it can be much higher. Couple that with the fact that you need to have cash, and actual small bills makes it no better then any other regular taxi. Fail
Worst app
by Innovat0r on 2018/09/17 21:34
So I payed with Apple Pay, and for some reason payment didn’t completed successfully, but I got information about from driver when we already started to drive. When I payed with Apple Pay it was 941 rub., so I payed 950 to taxi driver, as he does not have change (nothing new here, this is why I wanted to use Apple Pay). After trip, I’ve got an email that final trip price was 770rub., and when I was paying at the end of the trip, there were nothing there about the price.
Misleading
by l27_0_0_1 on 2019/07/23 10:29
The app is ok but I have a bone to pick with the newest feature added - it seems to be disallowing usage with vpn active. Every time I try to order taxi with apple pay it deadlocks by requiring user input on modal about “unsecure” (yeah, I’m gonna be judge of that) connection below apple pay modal, which seems to be waiting for modal. This suggests apparent lack of qa or maybe malicious intent. But I’m not even mad about that, but the fact that taxi app seems to have taken responsibility to police my connection on my own device? Yeah no, that’s a no from me dawg.
Terrible option for international Travelers
by The Chopper on 2019/06/02 08:58
I am an Indian national. As soon as I landed in St Petersburg, I downloaded the Yandex app and tried to register with my Indian cell phone, which did not work. After that, I bought a Russian sim card, and thankfully, the app started working. The problems didn't end there. I tried adding my Indian credit card(Visa), but the Yandex application failed to verify the card. It's been five days I have been trying to contact the support, but they don't seem to comprehend my problems, let alone solve them.
Modern day Russian roulette
by william_schultz on 2019/08/29 08:17
After about 50 or more Yandex taxi rides, I can say there is about a 70% chance you will get a driver who has no regard for passenger safety. I’ve been in too many close calls over the years with these drivers. Things like rapidly weaving between lanes without a signal, speeding, trying to pass a car on the left and driving up on the sidewalk, near collisions, aggressive accelerating and braking are all commonplace. There are some good drivers and the app works decent though. I think Yandex needs to do a better job of vetting drivers. Or investing time in training the drivers they get who haven’t had a proper driving education. But until then, using Yandex taxi is a higher safety risk, if to benchmark taxi drivers in other developed global cities.
Stupid rerouting - lost flight
by Toski1010 on 2019/10/02 05:23
Dear developers, due to your app changing routes for the taxi driver I lost my flight!! The problem is that yandex maps used for routing taxi drivers doesn’t take into account the number of lanes on the roads. In my case the app rerouted the map because of a possible shortcut, but due to bottleneck on the road caused by one lane, the rerouted route appeared to be 20 minutes longer than initial! So make your app take into account number of lanes on the road!!!!
The worst service in Tashkent
by akbar uz on 2019/05/15 06:20
I took Yandex taxi in Tashkent twice, first driver was alright but Yandex taxi app didn’t work properly and took us to a wrong location I got charged more. Second driver was horrible, he was driving like guys in action movies. Aggressive, reckless driving, driving in opposite way crossing 2 solid lanes, inpatient. Driving on speed bumps at 50 km. Such a Knucklehead. They should be deactivated right away. I don’t recommend to take this service. Don’t take that risk
Grear app!
by TheKianU on 2018/08/29 11:17
I’ve never used taxi apps, so i have nothing to compare with. Anyways it’s nice and easy. You don’t have to tell driver the place where you’re going, you just mark it on map. 5/5!
GPS problem
by Annaare96! on 2018/05/02 17:39
I don’t know what kind of GPS are your taxis using but almost all the time drivers don’t know where to come. It would be great if you’ll fix it somehow. And almost everytime there’s problem with the increased prices. It seems like increased prices are starting, not the other, low ones.
Works for me in new Belgrade
by Ivana VIP on 2019/01/09 13:37
Helps me get to point a to point be with a nice log of activity Keeps the user in the loop On the straight and narrow I like it I use it as a daily driver
Blocked for no reason
by Kickapoo Doc on 2019/06/20 12:24
It worked well for one day but by evening I was blocked. Either Yandex Taxi or my bank declined a 55 cent tip. Multiple attempts to get unblocked through responding on the app or through the web site have failed even though I received a text message that it was fixed. They resolve a simple problem. If you chose the even the 15% tip small amounts may appear suspicious to a bank.
Generally reliable, but
by RealMusicLover8675309 on 2017/12/29 08:02
Prices have shot up recently, by up to 100%. The app frequently tells you there is high demand at the moment, as a kind of justification for the high price. Your driver is often quite far away, and/or driving in the wrong direction.
Incorrect price
by Natalija222 on 2018/08/25 19:36
#Belgrade Although I had a coupon with 70% of discount for first two drives, on my second drive, price included 40% of discount. Driver was polite and he called the info center, but they werent so polite and they wanted me to pay requested amount ( they did’t ask for any other information about the coupon number or anything ). So, 5 stars for the driver and 0 for Yandex makes it 1 star #YandexCalculating
Awful drivers with this app
by US_Pilot on 2018/02/07 22:43
Used this app a couple of times. Drivers in Moscow don’t know the street layout, pass you and mark as you start the ride or arrive in another place, call you and ask you to cancel your order otherwise start the ride. Don’t use this app at least in Moscow. “Gett!” app is much better and the price is cheaper.
Weong GPS support
by feruz767 on 2018/12/26 18:42
It shows wrong location and navigation works very slow and always route recalculating!!!
Payment service
by Robert Kitis on 2018/09/07 06:37
Well, most drivers are cheapskates and withdraw a money without any apriori notice about it. So I had bad experience and impression about them. Yandex Is the worst Taxi service I’ve ever seen&gotten... The Company even did not react on my message and contact to me. I guess never try that service more and hope You will take security measures. Thank for attention.
Payment service
by Robert Kitis on 2018/09/07 06:37
Well, most drivers are cheapskates and withdraw a money without any apriori notice about it. So I had bad experience and impression about them. Yandex Is the worst Taxi service I’ve ever seen&gotten... The Company even did not react on my message and contact to me. I guess never try that service more and hope You will take security measures. Thank for attention.
Better than nothing
by BouxFaceBoux on 2019/10/16 03:54
When the app works correctly, it’s great. But when it doesn’t, you either have an angry driver waiting for you in their g place or you arrive at the completely wrong address.
Best taxi app in Moscow and Saint-Petersburg
by shamlan123321 on 2019/08/18 11:00
I used the app for my trip in Moscow and Saint-Petersburg what I can say the best app for taxi I have ever seen best prices and easy to use highly recommended
Worst taxi service
by Vova Rock on 2019/07/08 06:43
Lack of quality selection of drivers. Hence, poor service, not maintained cars. On top of this - poor customer service. If you are overcharged or something else, you will need to spend lots of time to prove that. They don’t even allow you to call customer service from the app!!! Guess why?
No good at all
by Betyourasdisnottaken on 2018/06/23 15:01
Actiall, the worst Taxi app. Anywhere. Ever! Very bad at choosing departure, horrible in Search and fining the Destination and worst of all, does not show you Destination and route on map, so you have to look at drivers phone to see if going the right way... Also, Credit Card payments always fail so you have to pay cash.
Excellent
by Muscule on 2018/12/25 10:27
It will good if the driver speaks little bit English to communicate small things.
Disappointed
by OsipRub! on 2019/11/30 12:54
I started to hate this app because of your tarrifs. Like the actual tariff is 900AMD, it's not okay! The regular taxi costs 600AMD in Armenia, so no ones going to use this app with that high rate. P.S. there are 1000 of drivers who don't know to talk to a costumer, how to behave. Very disappointed in you guys. You were cool then. I hope this feedback will affect on you!
Van with schedule
by Nick_Potapov on 2019/06/26 20:44
Yandex. Please tell me how can I order 6-7 seat van scheduled to pick up me at at 6am for my flight at airport. Either add it to Yandex app or give me back my (original) Uber where everything works! Seriously!
Ride history doesn't work
by Mrkcur on 2018/09/23 13:33
I left my house key in a taxi, and since ride history isn't working, I have to contact support just to get the phone number of the taxi driver. Uber's app is miles ahead of this app in terms of not having critical bugs like ride history not working.
Wrong gps inerpretation
by Bobswq on 2019/02/14 12:52
Gps auro detection shows right spot but fails to provide correct address, so taxi drives to wrong address. Support is not helpfull at all. They’ll blame you internet connection and then tell you to enter address manually all the time, thanks guys, 2018 let me enter everything manually.
Bad drivers
by ExHTCfun on 2018/08/15 09:02
Horrible taxi drivers in Armenia. I ordered few times and every time was very disappointed. No option to pay with international credit cards, seems accepts only local ones. Seems your focus is on quantity and not quality.👎
Alright
by Unknown Unlisted on 2018/05/12 09:35
Paying with Apple Pay never works. The driver always tells me that I need to pay cash... There is no way to provide general feedback from the app. Only a fixed list of questions.
doesn’t work at all
by spyroot on 2019/07/04 16:27
It my first review in entire my life for 20 year using internet. a) never got sms back b) meanwhile you can’t download Uber Russia due to it not available in all region so you pretty much stuck c) send 20 times to support that something is wrong and sms verification does t work d) meanwhile If you do sms verification for yandex account via web version you can book a cab but you can’t add bank details ... e) If you book from web for cache you will never get receipt to email why ?
Comfort class is the same as economy in Tomsk
by Igor.gg on 2018/09/12 08:56
What is the point separating prices if the same cars (Lada Granta) can arrive for both Comfort and Economy. Price difference could be up to 50% though.
Comfort class is the same as economy in Tomsk
by Igor.gg on 2018/09/12 08:56
What is the point separating prices if the same cars (Lada Granta) can arrive for both Comfort and Economy. Price difference could be up to 50% though.
Yandex charges extra for child safety
by Weedower on 2019/12/05 11:05
Amid a multitude of issues with this taxi service one stands out. If you order a child safety seat you will be charged extra compared to the same car without child seat order.
Cash only
by IlyaIlya on 2018/06/14 11:01
If you use a US card, apple pay doesn’t work, credit card can’t be verifies because the verification amount is in roubles!
Always high demand !!!!
by shko775 on 2019/09/15 14:39
They are always write because of high demands we will increase the mount of money in starting !!! I have rarely saw the real price which is not possible always will be a lot of demands , I hope this problem will be solved ASAP .
Language
by País diferente on 2018/05/10 11:10
Put something to change the language will be very useful
Can’t register or enter credit cards
by Kenhhk on 2019/09/22 20:17
I went through all my U.S. credit cards — 2 visa and 1 Amex, and it couldn’t verify any. And tried to register and it wouldn’t move beyond the screen after entering my name. Very annoyed!
Do not download!!!!
by ToRateorNot on 2019/04/23 06:37
The company send a taxi that will scam you. They over charged me and threaten to called the police. The app wouldn’t let me pay by credit card either and forced me to pay by cash. A 561 ruble ride turned into a strong arm 1975 ruble ride.
Really bad
by Mibarrios on 2018/06/21 13:09
Tried taking a cab in Ekaterimburg and the driver parked far away from my requested pickup and did not understand where. Called him and send him chat but he was not helpful at all. He cancelled on me. Will not use them again.
Unable to verify credit card
by akroamer on 2018/09/09 05:39
Downloaded app. Tried to enter several credit cards that I know are valid. Unable to validate, no explanation why in the app. Deleted app. Will not be using yandex Taxi I guess.
Problems that i have regarding your company
by kagfit on 2018/12/30 18:37
you are making false transactions from my card!!! and not returning money back, despite my texts and messages regarding the subject!!!
Credit Cards Don’t Add
by AI Kuprin on 2019/04/21 14:57
I cannot add any of my cards to this app after the latest updates Yandex issued. I called the banks and they said the issue is with Yandex, meanwhile my cards still work with Uber. Useless!
Rating Trends
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