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App name
HP Smart
Description
Print, scan, and share files by using HP Smart with your HP Printer. HP Smart makes it easy to get started and keeps you going with features like Print Anywhere or Mobile Fax! · Start with a hassle-free set up, then print, scan, copy, and share files directly from your mobile device to your friends, co-workers, or a linked cloud account · Manage or print to your printer using any network connection · Order supplies, get support, and manage your HP account straight from the app · Create high-quality scans with your mobile device’s camera or import existing files, then preview, edit, and save them as PDFs and JPEGs or send them in your favorite cloud storage account · Edit and enhance your photos by adding filters and text, cropping, and adjusting the saturation, contrast, or brightness · It’s easy to send secure faxes from the app with Mobile Fax · Be more productive with Smart Tasks—customizable one-touch shortcuts · Access hundreds of printable crafts, cards, and learning activities for free with Printables! Get involved and get your family creating together! Some HP Smart features require a network connection and an HP account for full functionality. Certain features/software are available in English language only. For a full list of supported printers, visit: http://support.hp.com/us-en/document/c03722645?openCLC=true
Far from user friendly
by pamela mullens on 2021/01/24 20:09
I have had 2 years toward a degree in computer science but can’t readily find even simple things like where to print more than one page or to print just black and white. I like the HP Envy printer but probably will not buy another HP just because of the app which takes far too long to figure out.
HP Smart App
by Sunrise SV on 2021/01/24 19:13
Only lets the first user (who set up the printer and downloaded the HP Smart app) print from their devices print app. Subsequent users who get invited by the first user and then download the app can only print from inside the HP app by selecting from files/images that user permissioned HP Smart to access.
Satisfaction
by aalialley1948 on 2021/01/24 18:56
One time didn’t work. I don’t know if it was because of deficiencies of Server.
Printer
by GP magic hands on 2021/01/24 18:33
This is my first time setting up a wireless printer. So far it’s been easy and I love it
Works Great!
by horroblest on 2021/01/24 17:55
Good
great
by komiahh on 2021/01/24 17:09
I usually don’t write reviews but this app deserves one. I struggled getting my printer to print wireless until I got this app, which has made printing stuff out for school so much easier. Plus, it has a camera scan option which helps in turning in written assignments with online classes so much, I use it every week.
It’s Hp .. no support , now all subscription based
by Drzfromcvg on 2021/01/24 16:07
Great mechanics . Printing looks good . Working great as a color printer, scan and fax. Cons Not made for speed. Customer service is non-existent. My friend commented; these really aren’t made for long term use. If it works out of the box , enjoy and then when it stops it stops and it’s time to buy another. I don’t understand why the fax and document feeder don’t work together.
BAD bad
by whatever34d on 2021/01/24 13:50
Just awful. Try not to use it if you can avoid it.
Printing/faxing from app limited
by ChiTownDave on 2021/01/24 04:39
How about giving me the ability to fax/print files on my device and not just those sitting in the cloud?
Problematic
by s wheeler on 2021/01/24 03:43
The printer constantly is losing connection and needs to be rebooted and the app is no help getting it fixed
No proper detection
by Srini_1 on 2021/01/24 03:03
At times, app doesn’t properly detect the printer state and only option is to power off and switch it on...
HP8020
by sjaskins on 2021/01/24 02:47
Great printer, except having trouble getting all devices going to it, 2 Apple phones and desktop PC to print to the HP8020. Going to call for help Monday hoping to get an individual and not the online help.
Works Great For Me
by jessiemae777 on 2021/01/24 00:41
I love this printer is small quite and works great Haven't printed any photo’s yet As I am still having fun scanning docs on my phone and being able to print them hassle free I give this printer a five stars It works from my Mac laptop or my phone
Si easy to manage!
by Cvred23 on 2021/01/24 00:35
Great application! Everything is very well explain and easy to accomplish! Recommended!
Ughh
by Maryvshjsvsjdbdgsnaj on 2021/01/24 00:20
I can’t seem to get it to work
Hp smart app
by shaquette on 2021/01/23 23:59
Very easy app I’m satisfied with the help it gave me 🤗
Easy set up
by Sooner 83 on 2021/01/23 23:47
Glad i bought it
Too big
by Rajni p on 2021/01/23 23:08
It prints too big Why!
HP SMART
by lola keen on 2021/01/23 23:00
This app has been amazing!! Most beneficial app that allows me to print important documents from any location. It aids with organization, instead of forgetting about the important documentation, I can print immediately.
Envy Photo 7155 Awesome and so easy to set up!
by TimberGhoul on 2021/01/23 21:53
AwAwesome
Awesomeness!
by Nicolesam94 on 2021/01/23 21:43
Simply amazing!!!
Hp printer
by lukas pearson on 2021/01/23 17:41
Finally got I to set up so happy
Easy to use
by Jenichu on 2021/01/23 16:56
I set my printer up in under 10 minutes. The printer was worth the money.
So far
by lilmoma225 on 2021/01/23 16:15
So good. Affordable, cartridges affordable too! Yeah!
Jasmine
by jasbrown2029 on 2021/01/23 16:00
So far so good
I’m paying for service I don’t need
by Bre57 on 2021/01/23 06:13
01/23/21 is the first time I’ve used my printer since purchased, I don’t need a subscription with printers ink, however, I will like to continue to print when necessary! Is this subscription necessary to continue the use of my printer, if not, PLEASE CANCEL MY SUBSCRIPTION!!!!!!!!!!!!!!!!!!!!!!!!!
Printer
by Taken Chusanother on 2021/01/23 05:59
Great App
You’re required to sign up to use your printer
by AndiJ2122 on 2021/01/23 04:55
My printer has worked beautifully for years. HP now requires me to sign up for an account if I want to use the scanner function. Why should I need an account to use my own printer that I’ve been using for years?
Love
by cadallac on 2021/01/23 03:47
This app is awesome. Love it!!!😉
Officejet8030
by Steve@thebeach on 2021/01/23 01:42
Great product Easy setup Took 5 minutes Highly recommended to anyone who wants a great office printer
Works finally
by philstgo on 2021/01/23 01:29
Setup was not fun, but thats prabably from the printer its self. But it works once you get it going
Printer
by raquits98 on 2021/01/23 01:09
I had a hard time setup my older printer
The best seafood
by doddslanding on 2021/01/23 00:46
This restaurant is good and well managaged!
Business
by klevis merdani on 2021/01/22 23:15
I loved
Works, but not happy!!! Would not have purchased!! Not normal!! Doesn’t work with LINUX!!!!!!!
by redi 4a nap on 2021/01/22 23:01
Not happy
HP Best features for home and office
by TexJew on 2021/01/22 22:28
Well just found out I can use my phone through HP fax save me a lot of time great products from HP
The Most Unhelpful App
by Justin the Magical on 2021/01/22 22:14
The only useful thing about this app is that I can scan documents onto my phone. As for the rest, it’s crap. To be fair, I am including my issues with the printer itself in this review, but they are connected. I was excited that this app would make life easier. But half the time, the app refuses to believe I have a printer connected. Half the time it says it’s not connected to wifi. My wifi connection is above average. It’s the app that’s the problem. And, if I go to troubleshoot problems with my printer, I get directed to instructions for how to print. I’m not an idiot. Your printer isn’t working! Tell me how to fix it! Oh, and so much for a year warranty. I bought this in March but apparently my warranty ran out at the beginning of the month. Conveniently about the time it decided to stop working.
Great and smart way of use your phone as tool
by Kikosoares on 2021/01/22 21:42
HP make our life easy with this app tool you can go beyond with your phone From scanning to send out by any media you want ... Love it
Ease of printing.
by Ru5ty014 on 2021/01/22 21:32
This app is awesome. So easy for a non computer kind of guy. Really liking it so far.
HP Smart very convenient & efficient.
by Sewtime on 2021/01/22 20:46
Extremely E
HP 3755 printer
by 6 Spruce on 2021/01/22 20:07
I am using this printer in a motor home with a hot spot. It’s great. Color or black & white.
Don’t waste your money
by isabella030806 on 2021/01/22 18:32
Ones you out of the 30 days warranty it’s just workless. I try the support page not real person to help.
1/21/21
by Doralexx on 2021/01/22 18:26
I love this thing
Not user friendly
by buttcrackpissed on 2021/01/22 18:09
To use the printer you have to use your phone because they were to cheep to put the buttons you need on the printer itself.
Kitty paws
by Sandhew on 2021/01/22 16:48
This wireless printer is awesome. It was a gift from my son and it has been a godsend. We love it and it’s user friendly.
Easy
by SRSANDE on 2021/01/22 15:34
Easy to operate
Worst experience ever
by Paco1016 on 2021/01/22 14:47
I’ve probably owned HP printers for 25 years, but the hp4155 is horrible to use. In fact I’ve come very close to simply throwing this new printer in the garbage and buying a different brand. HP wants everything controlled by their app, which is infuriating! I could not “create an account” to use the hp smart app; I kept being told that I already had an account, probably because I registered one of my old HP printers with the manufacturer. This of course meant that I could not qualify for the ink promotion which was the basis for purchasing this printer in the first place. Most frustrating is that there is no way to wake the printer from power saving mode other than going to the room with the printer and unplugging it and then plugging it in again. HP how about letting the power button actually be a power button? The printer doesn’t have basic controls on its panel other than color or b/w copying. It can’t print two sided! Wow, a printer company more interested in counting pages than showing a commitment to the environment. That’s a stunningly poor marketing decision in the 21st century! I could go on. Poor product, poor marketing, poor customer orientation.
Exceptional!
by amyd08 on 2021/01/22 14:01
When I saw the price of this printer, I was hesitant to buy. It seemed too good to be true. This machine is amazing! It’s made working from home so much easier. I love that I can scan, fax, and print all from my smart phone. Bravo, HP! This little printer is a wonderful value. Most of my co-workers have also purchased and are living this item.
User friendly
by Lomosby on 2021/01/22 13:36
Love the app. Easy to use. Particularly like the camera scan function
Amazing
by median estef on 2021/01/22 13:06
This is a great app I use it for my business is awesome
Ho garbage
by Mosh5150 on 2021/01/22 05:59
Keeps crashing and asking for log n have deleted reinstalled just more crap from HP
Dark Patterns
by Newton42 on 2021/01/22 04:37
I really dislike it when companies try to shove down your throat their add on services. I’m never going to buy ink from you when I can get it much cheaper elsewhere. Why do I have to scan through all the “extras” to get to the most common functions to use my printer. Roadblocks like these is a way to drive customers away.
Must I log in and let HP see everything?
by James Aluminum on 2021/01/22 02:58
The privacy on this app is horrible. It’s as if an HP sales rep was standing by rage printer 24/7/365 watching what we print, how we print, when we print. I can’t just send a document from my iPhone to the printer through my own secure LAN, the app has to authenticate with the HP cloud. I wonder if the printer is sending data to HP even when I print from a desktop or copy on the flatbed.
Not happy
by zolciak01 on 2021/01/22 02:53
Keep having to re start printer just to print anything
Worst Interface
by Epictecus on 2021/01/22 01:29
The iPhone interface is not at all intuitive. Nothing is simple. I scanned pages to a file and cannot for the life of me figure out how to email them I am utterly furious that something can be so lacking in ease of use.
Help!
by Dlotus on 2021/01/22 00:57
Got a new printer and this app. I have more trouble printing and scanning to email than I ever had with the old HP
Received my first instanta ink
by Bartylak on 2021/01/22 00:10
Received my first instanta ink shipment. Can dramatically tell the difference in magenta colors. Started off brown. 3 cleanings later still not getting the quality of ink as in the ink that came with HP. Literally comparing same image. Several pages later.....10-13 days shipping for HP instant ink for this.
Bad connection
by fabiana rodriguez on 2021/01/21 23:36
Is very hard to make it work... it lose the connection very easily
Garbage
by KennethJK on 2021/01/21 23:20
Why do I need to create an account, to scan from my Printer?
Not cool !!!
by this is really anoying me on 2021/01/21 23:05
I am very upset that I am forced to spend time on something that used to work well. Give us an option to leave things as they are when they are working. I will probably not buy hp again.
Terrible
by arion ac on 2021/01/21 21:12
Can’t hook to go chrome book hard to use phone have to have account things like using a rocket ship just print already
S
by mcbonp on 2021/01/21 20:35
Exelente
Hp4100 printer
by Bicycle1@ on 2021/01/21 18:55
This app and hp stink. Went through the process setting up printer by app, then when I declined to set up hp account it blocked me out. It appears to me that if you set up the hp account they’re locking you into a monthly ink account. Once you’re set up with that account just try shutting it down and see how that goes.
Great app
by AUKAVI on 2021/01/21 18:32
Fast, easy and great quality of print 👍
Is there a setting for printing on both sides of paper?
by PJ!pierce on 2021/01/21 18:14
Where is it? I use that feature a lot!
The best!
by Indiana Iggle on 2021/01/21 17:54
Perfect for home office use, from phone or laptop.
EASY as 1 - 2 - 3
by Scootch2 on 2021/01/21 17:50
I LOVE THIS APP!! Very easy! Very user friendly! Highly recommend! Must have for office workers!! A as Llosa user to do multiple things! My fav is the faxing. No more having to leave the house and even better I can do it straight from my iphone. Worth every penny!!
To much to play with
by morfz on 2021/01/21 17:35
I feel like a teacher except in the future . Because when i was in elementary they had the big *** ones that had to be closed and im barly 22. I can pretty much take a pic of my face from mexico and send it to my printer in antartica
Uncontrollable printing
by Bart in RPB on 2021/01/21 16:57
I had no way to make my preference for printing. I want to print b/w only but was not given a chance.
Printer Hp jet
by Neffoussi on 2021/01/21 16:56
Clear prints and easy from phone
App
by chorrky on 2021/01/21 16:49
luv it
Do not print all ways
by Lorna tamimi on 2021/01/21 15:52
I didn’t want to sign up I just want to print
Complicated
by lucerneg on 2021/01/21 13:47
World when you finally push the right button. Not very intuitive.
HP customers
by himojosa on 2021/01/21 12:40
This printer app needs a lot of work. Don’t get the ink program, because if you cancel your printer will not work. Very poor customer service
Excellent
by KJFMD on 2021/01/21 09:27
Intuitive, fast, reliable. Makes it a snap to print from iPhone.
Terrible
by truthtold101 on 2021/01/21 03:14
Printer has you connect to WiFi, you also have to download an app and create an account for the printer still never work!!
Desk jet plus 4155
by print man print on 2021/01/21 01:44
Print is good, but connecting to WiFi is tough
Offensively bad..
by pskldn on 2021/01/21 01:30
This App is OK... but the software on these HP printers is so astonishingly terrible I have a hard time guessing whether the people who designed it at the time just didn’t care at all, decided to screw with people or were just plain high on morphine. I thought that scene in the movie ‘Office Space’ when that guy destroyed the copy machine out of frustration was entertaining, but now I get it. And that was from the 90’s. And HP demands essentially ALL of your available data just to use this app which is the only way to use this stupid printer. HOW in the heck does this App have a 4.8 rating from 1.8m reviews. It defies logic. The HP software makes the whole setup process so bad there’s no way this app could make up for its shortcomings. -5 Stars.
Worst printer
by bdjsvskshs on 2021/01/21 01:16
Don’t buy this printer it is a waste of money and time trying to figure out how to connect this piece of shi...
HP printer
by coffey & tea on 2021/01/21 00:53
Exc
Connection Issues
by DaniDoesCake on 2021/01/20 23:23
I have issues getting my printer to print upon command. I have to unplug the printer to get it to print properly.
Pretty good
by Pitec166 on 2021/01/20 22:42
Apple sent me a notification that one of the files would harm my computer, so I deleted it. Now what?
Easy to use
by Hatch K9 on 2021/01/20 21:41
By far the most user friendly printer and app.
Fantastic printer and app
by Jdaz on 2021/01/20 20:05
Great printer I love it easy to use
Absolutely the Best
by Drest09 on 2021/01/20 20:01
HP good job love this printerThe Bels
Broken App
by Michigan App Guy on 2021/01/20 18:58
Requires you to create an account and login in order to do mobile scanning, but when I enter my information on the login page and press "continue" nothing happens. I paid a few hundred dollars for the multi function printer but can't use it because the app is broken. Thanks HP!
Straight Forward
by Turtlemasters on 2021/01/20 18:29
The app is relatively easy to use, not sure why a lot of people are writing negative reviews. I have the HP Envy Pro 6458 series, and it works seamlessly! Scanning is always an issue for me, but the app makes it easy to use! No complaints here!
How did I not know about this app sooner?
by DocTruli on 2021/01/20 18:19
Scan a document on my iPhone. Fax or save to iCloud. Easy. Accurate. Beautiful optional cover sheet for faxes. What computers should be doing for us humans.
Awesome camera scan
by Nina Nat Thompson on 2021/01/20 15:48
It’s very convenient! I scan anywhere from my phone then I could save, email or share to social apps.
Love this printer
by Bibleword on 2021/01/20 13:58
After having an older model, it died and I replaced with this one. Having Bluetooth connection and being able to print from my iPhone and tablet is a plus for me. Great product easy setup.
Terrific!!
by OMO BABA on 2021/01/20 10:50
This entire set up experience was simple and straightforward. Nothing less than a wonder to the modern personal desk space and office! Great print from the very first.
Does not print
by Thanks9846 on 2021/01/20 05:49
Brand new printer plugged it in connected to Wi-Fi put the cartridges in will not print will not scan
Doesn’t work on iPhone 12 Pro Max
by Not That Bob James on 2021/01/20 05:42
The middle tab asking you to sign into your HP account is broken, at least on the iPhone 12 Pro Max.When you try to enter your email address, Half of an oversize keyboard comes up at the top of the screen. It’s impossible to enter anything. All the other links on this sign in screen don’t work. You tap and nothing happens. Fix the bugs!
Lousy ease of use
by bnelson260 on 2021/01/20 04:25
Has hard time communicating with my iPhone and Alexa
Wonderful
by Skandaska on 2021/01/20 04:06
Exactly what I needed. User friendly.
HP best
by Elp Mac on 2021/01/20 04:02
I love this AP
App won’t work on iPhone
by Darcee10 on 2021/01/20 03:48
HP Envy pro 6468 printer set up ok. Not too many problems. The issue I have is the app won’t work with my iPhone. The colorful app doesn’t show up at all. Just a page with the printer on it with the plans for ink and extended coverage. When I first set it up it was there then it disappeared. I’m apprehensive about keeping it with all the mixed reviews. Guess I’ll wait a few days to see how it goes.
Cannot Connect to HP Printer
by TK421-a on 2021/01/20 03:23
I have an HP OfficeJet Pro 8740, and this version of the App reports that my printer has a problem and it will not print to it. Interestingly, it is the only software that has trouble connecting to the printer. I can AirPrint without issue from my iPad, and all my desktop applications have no trouble either. I'm not sure that this is relevant or not, but when attempting to diagnose the problem, the app attempts to connect to the printer via its embedded web server, which uses a self-signed certificate. Safari's default behavior on the iPad blocks this action. After connecting to the printer via a webpage, all looks fine and the printer reports no issue. Not sure what is broken with the app.
One suggestion
by TenKai on 2021/01/20 01:10
Please make it possible to combine more than one photo on a page.
HP Printing Review
by spranks347 on 2018/01/15 21:25
This app is amazing! Here there are 5 people in my house, and only 1 working computer! As my sister is working on her Spanish project, I have to work on Science Fair, and my brother working on his Heritage project, we’re all fighting for the computer. I need to print out my graphs and photos and data tables, and this app makes it easy for my to do that. This app is very accessible and has many features provided. I will definitely be using this app 24/7! I think this app is only for HP printers (because of the app title), but I don’t think it has to be a color printer. My printer is a color printer so I’m not very sure, but if you have a HP printer, I 100% advise you to get this app! This app is free and you don’t have to pay anything to extra features. I love this app and I’ve LITERALLY had it for not even 5 minutes. I got to resize my photo and in one button press print! This app is phenomenal and it is extremely helpful for those with a single computer and struggles around their home.
Troubles with scanning
by MTguy23 on 2020/09/27 06:15
When I start a scan job that is supposed to scan several pages, process them, and then upload them to Dropbox the job never finishes. It just spins on “Processing page x”, where x is the last page. Just keeps spinning. Never quits. I just have to force-kill the app. I’ve had to disable the final upload step and do it manually. It had previously been a really efficient way to process a bunch of multi-page scans. Today the printer/scanner had a real fit. It kept “processing” even after I force-killed it. I’d restart it, still “processing”. It finally lost network connectivity. I tried to get to the web interface to cycle power but the pages took forever to load and then wouldn’t execute correctly. Finally all connectivity disappeared, and the front screen went blank. After several tries I finally was able to get it to shut down. Started it up and tried scanning with manual processing and what I did worked fine. Seems like a race/memory leak or something. Is anyone else now having problems? I just upgraded to iPadOS 14.0.0. Five stars if it would work correctly again.
I am back HP!
by MattyEMT on 2017/11/26 21:37
I thought HP had abandoned its LOYAL customers when it discontinued the HPeprint application. While shopping today, I met an HP Rep who explained that I could continue to remote print using this new App! I can't tell you how relieved I was to learn how easy it was to setup remote printing again. I had set up a printer at grandma's house. She does not have a local computer to serve as a print server. I thought I had lost the ability to send her photos of her grandchild. This is a really big deal for so many HP customers. While the functionality is not identical, people who place printers on remote networks can with little effort continue to remotely print HURRAY!! For customers who swore to never purchase another HP product, you like I can feel better about HP. As for HP, always do your best to continue to support legacy products you have sold to your loyal customers. We buy printers for many decades. Thank you from the bottom (ventricles) of my heart. Matthew
I’m only writing a review because they keep asking me to write a review so I’ll be honest
by Anderson the awesome on 2020/12/07 20:25
I’m not one to write reviews because I don’t care enough but since the app wanted me to write a review so bad here you go. This app/printer is terrible. Every time, not once not twice, EVERY TIME I try to print something with this app it can’t find my printer. Every single time I have to reset the connection on the printer or restart the app on my phone because for some odd reason the app can’t find the flipping printer ever. If this only would happen occasionally that would be a different story but no this happens every time. It’s my grandparents printer so every time they need something printed I need to do it because there’s no way they could figure it out. The app is supposed to be easy, which it is, only if it could actually find the printer the first time. They need to update the app so that it works with the printer most of the times (note I didn’t say always just most of the times please) instead of me having to screw with this printer every time they need something printed. Hint: I only said the word screw because I’m sure Apple wouldn’t like the f word. Do better developers!!
Finally a printer that I can rely on
by Hppygirl32 on 2020/02/02 22:36
I’ve had all sorts of printers, single printers, multi function monster of Printers and now I have an HP Officejet 5200 all in one. When I bought this I downloaded the app and thought ok now what? I usually just print from my computer or scan from the printer. I never had an app where I can print scan fax or create things from an app right on my phone. Everyone In Our house uses the app for school, work and personal business. I think my fav feature is the ability to scan from my phone multiple pages just by taking a picture of the pages. Then I can email, text, fax save all from my phone! It comes out like I ran it through the printer directly. This app is easy to use! I also signed up for the instant ink program right from the app which is a really great deal, and it is all managed from the app. Never run out of ink again! Download this app
PERFECT!!!
by fb: Kord Inkmasta Berry on 2017/10/02 18:00
Hi, I am a self-employed Tattoo Artist. I have tried several brands of printers along with the apps that come with them. I have an iphone 6s plus. I just recently purchased the HP Envy 4512 for quick use while out of town. This is my first hp printer in about 10 years. Epson printer app works great for my use, well at least i have gotten use to its minimal customization. I was blown away when i tested the direct mobile-to-printer capability because i wanted to print something really small to not waste ink. I could literally manually rotate and resize the image to my specification. I am absolutely so satisfied. Wow. I always wondered why these companies make an app for the products and you cant hardly do nothing on it. Technology is how we live now days and I'm so excited about this app. This is my first time doing a real review but i had to take the time out of day to let others know. Super excited!!!!!
If it is business critical, get an Epsom.
by RedRoseAlways on 2018/02/15 15:50
If you need a reliable printer that is business critical, return the hp while you can. Cute for home or casual college use but if you need it to be reliable for critical tasks, do not risk this product line. The app should clearly be called hpStupid, not hpSmart. I laugh at that welcome screen. I had just enough time to scan one very important, business critical document before work that was 15 pages long. Not too complicated of a task. So I scanned it with just seconds to spare before my ride to work. I first tapped share and save 15 images to phone so they would be safe. POOF. ALL GONE. The app went back to the main menu and my document was GONE. Well, at least it saved pictures of my .pdf to my photos so it's SOMEWHERE, that's why I clicked that option first below saving it to a.pdf. NOPE! It randomly threw the first three introductory pages in there that I DIDN'T need as much, but the important stuff: DEFINITELY NOT THERE. GONE. No time to rescan it all now, I'm at work without it using their epsom printer to get the job done right and on my lunch break I'll be shopping for a new epsom printer and tonight I'll be returning that crappy hp system.
Terrible app
by OliShah on 2020/12/26 18:16
This app DOES NOT WORK, nor it is required in order to use HP wireless printer. I finally figured it out. I was trying to set up my new hp printer and followed instructions that came with it. Second step was to download the app than everything else would be set up from the app. After connecting my printer to my WiFi next step would be to set up printer in the app. It would not work. It kept popping a window saying No network connection, try again. EVERY SINGLE TIME. I finally contacted customer support, which halos was useless. They wouldn’t know what the problem was either and couldn’t help me. Finally after a couple of hours of frustration and almost decided to return the printer I decided to just try printing something from my phone. iPhone had an option to print from every photo, document and everything. I started printing everything from my phone, pictures, emails etc just to make sure it works and it did!!!! I don’t need to use this useless app at all. As long as my phone and printer connected to the same WiFi, it prints just fine. I deleted this “smart” app. Can’t believe I was blaming my printer!!!
Can’t print from iPhone 12
by sha-BLAM on 2020/11/08 03:10
This app was functional on the iPhone 7 I had. The only issue was I wish I could print directly from gmail attachments but I have to pull everything into google drive to print. If there’s a way to print through gmail and I missed it...then I think it should be easier to figure out how to print from gmail so that’s still an issue to me. Beyond this though, I am now on an iPhone 12 and this app is basically useless. It’s connected to the printer but every time I try to print I get an error message telling me there’s something wrong with my internet connection. This is the only thing on my phone where I have trouble with the “internet” so I’m positive it’s not my internet connection. I switched back to my iPhone 7 to try it out and was able to print just fine. The support experience through the app is terrible, so that’s why I’m writing a review here. If whatever bug with the app on iPhone 12 is resolved, I’ll adjust my review but for now this app is totally useless to me and I can’t print anything.
Very Useful App
by Zach the Apple User on 2018/02/09 04:31
I find this app to be quite useful as it gives me a variety of options of printing from my phone. One feature I just took advantage of was the ability to link to Google Drive. This is useful to me because my school uses Google drive heavily, and my school laptop only prints on school network printers. This app allows me to access my drive and print at home through my phone. My only complaint with the app is that when I am on the preview to print a document, it takes awhile for it to be ready to print as if it’s not connected. In a minute or two it will give me the option to print as its ready. This could be reasons other than the app though, as I have an older HP printer, and my home network can also factor in. If you have an HP printer, I definitely recommend trying this app. I don’t regret it.
It’s better but not great. Still very clunky but at least a step in the right direction
by EponineB on 2020/01/09 21:51
The most recent update seems to be better and easier to change page size, certain pages etc. However the app gives no real direction on how to actually do it and their online support is subpar at best. A few tips for i-phone users, but make work for others: Changing document size: Select your document or let automatically pull up from your phone. Select the circle on the bottom that says print to pull up the print preview. Then click on the document to pull up the submenu on the bottom that allows you to resize and move. Click buttons that says resize and move to see options. When finished select done at the top of the screen to save changes. Printing page range, quality, color, quantity, 2-sided etc: Select your document or let automatically open from your phone. Select the circle on the bottom that says print to pull up the print preview. Go to the bottom of the screen to the little line above the printer name and swipe up. This pulls up the menu with the other available options for printing. Swipe back down to close menu. Hopefully this helps as the app is not very intuitive. I don’t understand why the size changing function is not on the slide up menu with the rest of the options but at least it is an option again.
Decent app
by KillThrillKult on 2020/02/10 10:00
I like the app its fairly easy to navigate. The printer is ok it uses a ton of ink and the low ink indicator is not very accurate I threw away a couple cartridges before figuring the stupid pop up was not very accurate it will print a lot more before needing to change it out and even after I put a new one it still pops up when I print from certain devices. And last it’s not compatible with a lot devices. Not sure if I just bought an odd model or what but the model above and below this model number seem to be compatible with everything. Guess I’m just not lucky with HP printers. Last one I bought was a diff. brand but it worked with all my laptops , phones and iPad. And didn’t beg for ink every two weeks. But it did break in about a year so. I guess this one with its faults is the best choice
Disappointing
by TedVTedV123456789 on 2020/09/17 17:15
I can understand the ease of setting a device like a printer up with a phone. It’s a great idea, unfortunately it doesn’t actually work. I went through all the steps as outlined in the app when prompted ... and the process timed out. When I tried to redo it, the app said my printer was ready to go; it wasn’t and I couldn’t print anything. So I switched to my laptop, which I’d be printing with anyway. The software told me no ink was installed, because ... duh, the program on my phone hadn’t had a chance to even get that far. Anyway, the desktop app told me what was wrong, but not how to fix it. I opened a panel on the front of the printer and took care of it myself. Since then I’ve had any number of problems, from the printer not connecting to the app, to it printing test sheets for no reason, to it printing the same page multiple times despite my having set copies to “1” and clearing the job list. Long story short, this app would be great if it worked, but it doesn’t, and while I can get my printer to work (sort of), it doesn’t work very well...
Very Dissapointed
by Dissapointed in Detroit on 2019/11/04 01:11
I am very disappointed with the ink program. Upon starting I received two large cartridges. I didn’t print out ten pages when the color cartridge would not work. I kept getting an error message and though I would be contacted by HP. Then a week later my son needed something printed out for school. I would up going to the store and purchasing an ink cartridge so he could do his assignment. My credit card I used for the ink program expired about the same time and I did not respond to the emails they sent me regarding payment due and found out quickly that they take over your printer and you cannot use it until you are paid up. So all in all I’m paying them even though the cartridge they sent me was very short lived. I guess I’ll have to call them up and find out when I can get out of this program without them shutting down my printer. This program is nothing like I expected and in the long run I am paying much more than if I had just purchased cartridges from a local store.
3 for setup 5 for function
by Heidide on 2018/07/30 19:15
The setup was a bit of a pain and at times confusing in regards to the wifi requirements. I realize that it could’ve been entirely due to me, but keeping that in mind I do think the app’s user interface should be considered despite experience level. I am no expert, but also not a novice. That’s my very minor complaint and it doesn’t affect its rating so far. It’s been great for remotely scanning documents from the printer to my phone, printing, and even allows for some readjustment for size. That’s been a great feature when I’ve used it for art projects. I would love to see more customization for sizing, positioning, and preview, but I haven’t fully toyed with the app yet and it may be there. If not, that would be a request and still doesn’t take away from the 5 stars.
Easy to use
by EnsureMax on 2020/02/13 06:20
I enjoy using my hp printer, scanner and copier. Everything is literally at the palms of your hands. I mainly use it from my mobile app, instead from a laptop or desktop. To avoid going through all the steps of starting up a laptop or desktop. The only reason I gave it 4 stars, because I really don’t care for the company charging for papers that’s printed. I can go to the library to print papers because it’s the same amount of .10 per page when ordering HP’s ink refill service. I have to pay for my own paper and pay for my documents to be printed after paying for the printer. The only reason I might still use the service because I’m always forgetting to buy ink when it’s needed during the middle of the night. HP sends ink to your mailbox automatically when ink is getting low in the printer. Do some better about the price of paper being printed!!!
Cartridge Hostage Crisis
by cool your jers on 2020/03/23 17:33
I have had my HP7850 for about 1.5 years. In that time I have printed a small number of documents. Some for school and some personal. I am on my third set of cartridges due to printer not working properly. The tech support had me run several cleaning cycles to get it online the first time. It wasted all my ink on cling on a new printer. After that I could not even print black and white because the color cartridge was out of ink. I’m on my fourth set of cartridges, and have barely printed anything. And there is a problem with the color cartridge. If I print quickly after reinstalling, then it prints. If I wait a couple minutes the printer reports an error with the cartridge on the printer and my phone app says the color is out. Obviously it is not out. This is due to the computer chips on the ink so HP can hold you hostage and rake in money selling you cartridges that cost them pennies to produce. Give me a printer from 10 years ago. I did not have these issues. The technology hasn’t changed much mechanical for a long time. It’s all in the software.
APP to the Rescue!
by Yikes Tykes on 2018/08/12 00:27
I have a 2year old $400 HP Color Laserjet Pro MFP M277dw that suffered a hardware failure (nothing that I did) and now the display screen is blank. I spoke with HP customer service who diagnosed this problem and said that there was nothing they could do and I’d have to buy a new machine. WHAT?! They only warranty their products for 1 year and the extra coverage that I had purchased through Staples expired just days before this happened. NOT HAPPY... I had a $400 machine that was essentially a paper weight. With this APP, I have regained some control of my machine since I can no longer use the touchscreen on the actual printer. (Btw, HP did not suggest the APP as an alternative control, I found the APP by talking to a friend.) I have given only 4stars, because although the APP works great, I’m disappointed in HP and their product and the APP does not control ALL of the functions of my All-in-one.
Extortion!!!
by Baby Konz on 2020/12/01 21:46
First of all, the App is entirely too busy and needlessly complicated when every picture or document on your phone has the ability to be printed from its original application. Then, you can scan documents if you have iPhone “Notes” without having to go the app. Besides, HP still stores the information you scan. Furthermore...I used the instant Ink program and got my first one in the mail. Somehow a glitch in that particular cartridge made me call support because I couldn’t use it with my printer. After an hour and a half, resetting my printer and uploading new software to the printer, I couldn’t get my printer working. It’s extortion when you can’t use the printer you purchased with the ink you purchased and you’re forced to spend more money to get it to work. I bought all I needed and I’ll never go back to HP, of that ridiculous application. Oh, and don’t get me started on outsourced customers service. Nothing better than being frustrated and having to speak to someone who is incredibly hard to understand.
Nice printer
by DS Johnson on 2020/06/18 02:28
So far so good. I pick this printer because I needed one and having a hard time trying to find them online or in the store. I also wanted to try Insta ink. I dread going to the store purchasing ink so knowing it will be shipped based on usage is a win win for me. Very easy set up to get printing, easy registration for Insta ink. I like that it doesn’t have a lot of buttons pretty much a clean printer. I want to use for printing on iron on transfer and other various craft projects. I will see how it does for photos as that is important. The scan process was beautiful but I was a little confused at first how to work it but figured it out. When I was searching for printers I didn’t even look at the details for this one, glad I chose it. I will try to remember to edit after I print photos to review.
New Beginnings
by swimtwome on 2020/04/14 13:57
I am so happy with my new printer especially after being able to it set up and print my first page today. We are all emotionally mentally and physically going through a hard time in our lives with the Coronavirus pandemic and it can be very overwhelming and hard to concentrate which has been my situation. This is the first step towards me becoming a small business owner, a side gig until I am back at work and when I am blessed to retire early in the next 4-5 years this will be my full time gig. Starting out with a small budget the cost of this printer did not set me back financially and for that I am appreciative. Going forward I will not take “time” for granted. Everyone reading this review no matter what your faith let’s keep pushing.
HP Quality isn’t what it use to be!
by Nik-Nik3 on 2019/03/26 18:37
HP has gone down hill. I spend a ton of cash buying their brand computers & all in one printers & they NEVER hold up anymore. Computer was bought brand new at same time & recently the hard drive failed. & it barely got used. This printer is crap & this app isn’t any better. Why can I not print multiple pics on one page?! Back in the day they had that feature. I will NEVER buy anything HP brand from here on out! this printer has too many issues & it’s not but a few years old. Nothing they make is made to last; like it was in the past. I have always been a huge #1 fan, not anymore. HP was the only brand I’ve ever bought. That ends now! & ink should never be as expensive as HP demands. For now on out; if companies want my business they will have to earn it by making quality products & I will never buy anything else with such a short warranty. If you believe in your products then you will stand behind them.
I love this printer
by Evon Jennnings on 2020/03/28 04:12
I have always loved HP products but is wasn’t until recently when I tried to be cheap and buy an Epson product that I realized how much I missed and love HP. I brought an Epson all in one WF 2540 at least 5 years ago and I didn’t really start using it until about 3 years ago. It could have been the fact that the technology was out dated but I don’t want to give them any excuses because I had my HP for 10 years before she died on me. There was always a problem and their printer always found away to annoy me. I have found a new love with the HP Printer and their app it makes everything so easy. Plus, I get to do most of my work on the one thing that stays in my hand and that’s my cellphone. The app is extremely useful as well.
Simple and Easy To Use But...
by skillymcmyles on 2017/10/27 23:57
I needed to scan and email some documents and the app was nearly perfect in helping me succeed however I made the error of adding too many documents to one pdf. You would think a simple fix would be found within the app, however, once you scan a document and save a file as a pdf you can not separate the images. They are saved as one slide show and you would have to go back and rescan each item and save each item as a downsized image that way. If one could simply edit the saved pdf after within the app after a save, I would rate this 5 stars but it inconvenienced me snd caused me to have to use an external source to achieve my goal. Emailers be mindful and check your Pdf sizes before considering yourself safe to save all those scanned documents and go about your business with this easy to use and confuse app.
Clunky
by Sandipez on 2018/12/08 19:06
It works but initial printer setup was painful and slow. App menus pretended to go to another menu but sat on existing menu with title changed. Rebooted printer and app and things worked better. No back option when going to send a link to someone else. Option to change auto off timing but is preset? Still shows greyed drop down. This is somewhat outside of the app but when ordering ink the app opens a browser. It does automatically send the printer model but the site doesn’t actually show ink for your printer. It seems to try and then gives up, showing the generic options like you didn’t search at all. For our printer if it auto shuts off there is no printing to it until someone gets up and turns it on again. Probably more a printer feature issue but app could have wake up in it. PCs have had the option for over 2 decades.
I’m LIVID!
by Utility68 on 2018/11/29 18:25
Clearly, they make their money by selling ink, so they want the printer connected to every device, web service and potential user imaginable. That capability is great, but if you unknowingly check a box that gives them the right, you’ll come into your room/office (like I did) to find a PRINTED notice that my FIRMWARE had received and installed an update while I was away. You HAVE MY EMAIL ADDRESS! You have access to my phone AND Mac apps, but I need a color page with about 300 words telling me that a firmware update occurred? Well OF COURSE THEY THINK I DO... just waste away my ink AND paper notifying me of something that 52 million other apps/devices/operating systems do JUST FINE WITHOUT USING PAPER AND INK! Ugh. So now I’ve shut off virtually EVERY ASPECT of this printer’s connectivity, because I STILL don’t feel comfortable that I actually know where or what I checked giving them the right to print things on my printer while I’m not even there... OR AM THERE and have the misfortune of leaving paper in the machine!
WOW
by onoyoudont on 2020/04/02 02:59
I was just commenting to my husband about the ease of setup for this Envy printer by HP. Just plug it in, choose language and country, download app suggested on my phone and the directions are so easy, It basically does it all by itself. In no time it was working off any device. Also the print quality is excellent!! Absolutely clear, in sync and good color depth. I am very impressed since my last printer like this with all my needed bells and whistles required hard wire set up before wireless, driver installation by me and multiple pages of printing calibration. Just a note on the price: $30 trade in on an older printer trade in and $100 sale off original price as well. Less than $150 for printer and 2 new ink cartridges, for after the demo ink runs dry!! Thank you!
Accidentally found this app
by cantwait2retire on 2018/07/09 00:55
I have been looking for an app that scans and emails, straightens out scans, etc. After reading reviews, downloading a few and trying them, and so on, which by the way, was disappointing because most of them have subscriptions. I will not pay for any subscriptions for a scanning app. If I found one that was good enough I wouldn’t have minded paying for the app but not a subscription. However, Apple does not allow you try apps like I was able to with a past phone I owned. I have an HP printer and when this one popped up while I was doing another search I was pleasantly surprised after downloading it and giving it a try. If you have an HP printer give this a shot. I don’t believe you will be disappointed.
Really excellent, except that
by Starfaced5 on 2020/01/31 23:05
Terrific at what it does, but a wee bit hard on the learning curve with regard to SAVING documents. Just best to EMAIL your scanned results to yourself. THEN work with document storage in your normal way, using your own, your preferred, naming convention. Too much trouble when you're on the fly. Wait 'til you have a moment to name the file. Pull up the email you sent to yourself—-now name the documents from there, and file it where you like. App works great with my Envy 5660. Before installing this HP app, I was printing bedsheets—-wall graphics——uhhhh, no. HP app tamed the beast, brought everything down to size. Have recommended this app to friends and everybody likes it. Actually works hand in glove with this Envy 5660.
Absolute trash.
by BethP1394727 on 2020/12/21 23:00
HP’s services are an absolute joke. I cannot get support on my printer because it’s out of warranty? You have to call, go on the website, call again, visit the website. You get directed in a million circles. My printer is two years old and does not print after first and second level cleaning it advises me to visit the website for support which I am unable to access since my warranty is out of date. I have to pay a monthly fee for “services” to send me new ink when I run out but I can’t even get through a cartridge without issues printing. As if 2020 hasn’t sucked enough the lack of quality in their overpriced products and run around so-called “services” are the cherry on top. Working from home is usually a breeze but since I am unable to print quality pages my job has become far more complicated. The last time I needed help with my printer their “support team” was condescending rude and provided no real solutions. thanks for nothing HP.
Finally figured out how to resize photos on updated app
by Marna3 on 2019/11/11 21:22
I finally figured out how to resize photos with the updated version of the hp smart app on my i phone. The hp community wasn’t able to help but after many attempts I accidentally got it to resize. You click on the blue square that says print. The select your photo and click print. Then click the tiny arrow in the upper left corner of your photo. If you don’t see the arrow, click the upset left corner of the photo anyway. At the bottom of your screen, click the icon labeled manual. That will allow you to resize the photo with your fingers. So glad to find this feature did not disappear with the update. It was just difficult to find. Great app and I use it all the time!
Five Star Fax
by jsjacksgirl on 2021/01/06 22:05
I had a important document to send to IRS regarding a stimulus check going to a closed bank account. I tried 3 different apps on the IOS App Store and all three offered free trials that tried to charge me when the fax was actually sent. I have a HP WiFi printer and decided to try the HP Smart App to see if it possibly sent faxes. Not only did it send faxes, it gave me a 30 day trial without trying to get money out of my pocket today. I realize people use free trials for a one time fax, however the next time they need to fax something they would remember the free trial that went so smoothly. That being said, HP is now my go to app for printing and faxing. I have used Hewlett-Packard Packard since it’s inception and love them even more if it’s possible.
HP means “Highly Professional.”
by kool kit on 2021/01/17 03:38
I have been very pleased with my HP Envy series home printer. It is very easy to use and my favorite fact is that is very easy to print from my phone app as well as from my laptop. It is a very useful copier. I do not use the scanner feature very often, but it is also helpful, and I am glad to have that feature. I would highly recommend this for a general use home printer, but I wish that this unit had the capability to zoom or minimize images. I rarely use the color printing, so my color ink cartridges just dry up and the color balance is not very consistent or accurate. Also, it does not have the capacity to do multiple copies of “back to back” (2-sided to 2-sided) copies.
What a horrible user experience!
by SendingOutAnSOS on 2021/01/16 16:15
First, if one is using an iOS device, they do not need this app to print docs (thank goodness!). This app is simply put, a money grab by HP to push their awful monthly plan on customers who already purchased their printers. They do NOT accurately describe monthly plans (there are none starting as low as $.99). But let’s get back to what the app should do but doesn’t... how about giving the user the ability to check ink levels??? Nope. How about a quick easy link to the HP store to order replacement ink cartridges? Nope. When hitting the link I’m presented with the wrong printer model and mine isn’t anywhere on the store’s site. Then the ink cartilages do nothing to provide useful information (such as what color cartridges are included). Instead it’s just a pitch about the great quality of HP ink. Guess what? I’m now more determined to find alternative ink solutions other than HP. This reminded me why I didn’t bother a printer for so many years.
Good Functionality
by Ruth NYC on 2019/11/06 15:42
The convenience of being able to wirelessly connect all my devices to the printer via the HP Smart app is amazing. And even better, the app allows me to do so much more. I really like the possibilities it offers even though I haven’t had the opportunity to explore most of the other features as yet. One thing that struck me as odd, however, about the print feature is that when I sent a print job from my iPad instead of my laptop computer, the font was increased turning a one-page document into a two-page print job. I printed the same document again from my laptop computer to see if the same issue would occur but the document printed just fine that time . I didn’t test the print quality from my phone but I wonder if the issue impacts all non-computer-initiated print jobs.
Persistent Printing and Scanning
by Valid ode on 2020/12/11 19:30
I have had nothing but problems printing and scanning since purchasing the HP 5200 Series All-In-One Printer for the past year. Because of Covid it was nearly impossible to reach technical support without first having opened a ticket. When I finally was able to reach someone it took 4 hours for tech support to get the printer to print and scan. Also the tech told me there was an unrelated problem with my computer which he could fix for $100. It’s important to note that I never had issues before with my Mac laptop prior to this call. Problems still persist to this day with the unit which must be unplugged each time to get it online so it will print or scan. I am totally disgusted and would not recommend any HP products based on my experience. In the past, HP was known for the quality of their products and support. My question is simply what happened?.
Overcame relocation issues with great response
by IInvest on 2020/12/19 14:18
Not very long after obtaining my HP ink less printer, we packed up and moved from our home of 15 years and relocated to a senior living facility 8 miles away. Re-establishing our connections proved to be very difficult as the installation disk and instructions failed to accompany us. In this pandemic time getting support proved difficult. Fortunately our son had been a pioneer with me of entering Apple products in 1974. As an undergraduate at Duke University one of his majors was electrical engineering. He has gone on to medical school , residency and practice as a heart and lung surgeon , including transplants. Without him I would not be in a position to function in supporting COVID-19 medical support and writing some history.
Wow.
by Gjoliver on 2020/07/11 04:25
So I knew about the B.S. that it is to use HP Brand ink figured work around it with 3rd party inks fine whatever I’ll bite for a 50$ printer. Buy the printer and install this smooth looking app cool seems neat have some cool features which would be great if the thing would actually work. The app fails to connect forces you into command screens to get anything done then makes you jump through 30 hoops just to find out that your setup failed and gives you no ability to connect again, besides a useless retry button. You have to force reset the thing to attempt the disaster that is an HP all over again. The people can’t even print you an instruction booklet and instead force you to print it yourself. TLDR: HP is literally the worst. I’d rather stick a cactus in my anus then ever use this gigantic 50$ paperweight ever again. Thanks for the headache HP please continue dying a slow painful death I hope you get replaced by a cheap knockoff Chinese company.
Never works
by John Jerackas on 2019/10/25 03:19
I have to keep unplugging and plugging it back in so it will say it it connected to our internet, so can’t use app and most time on our phones or tablets it says no printer found whenever we need to print something. So far I hate this printer because it never will find the printer when needed and actually print something. Our old HP printer never did this, this new printer 9010pro series never ever works when needed, our laptop won’t hook up to it either, it says it did but when you try to print it says error, or need to download driver on computer which it says we already did, getting very frustrated !!! Tried to use the app to print and it said no air printer found!! Please fix, a direct response by email would be nice with a solution, I’m ready to get rid of our HP printer and computer and try a different company brand, we are tired of it never working when we need it to.
Well done, HP Devs!
by GreatBritain87 on 2017/10/30 14:56
I wanted to print something but did not have my laptop handy. On a whim, I searched for an app that would allow me to print directly from my phone to my HP D110 series printer. This app was incredibly easy to set up. A couple of clicks, and it had automatically detected my printer. I love that it displays estimated ink levels. Honestly, the longest part of the process was finding the document I wanted to print from my gmail inbox, and that is just down to my own search speed. I've only used the app to do one thing, but it did that one thing quickly and with absolutely no fuss. If my other experiences using the app are like this one, a five star rating will be well deserved. Well done, HP devs!
Amazing quality
by yoleezzy on 2020/07/21 19:25
The HP smart app works so well I found myself at the ease of comfort with the joys of simplicity the printer practically set everything up for me I had a minimum amount of stuff to do it was so comfortable it was so familiar it was so absolutely and positively inspiring and enlightening the experience must be tried by one and all you will never know just how great it is to have this app unless you have an HP printer to complement the app itself it is so user-friendly did a four-year-old could do it from anywhere in the world my dad this thing is Bluetooth and Wi-Fi direct thank you HP for your outstanding quality and your customer service and for all you do for us thank you Monte Luker.
Best printer and easiest set up ever
by JoanieCoxHenry on 2020/07/19 22:13
I’m a total Apple person and I have always hated that Apple doesn’t make its own printers. Well, if Apple made a printer, it would be the HP Tango. This sleek printer was a dream to open and set up. The HP Smart App streamlines the set up process. I was printing in less that two minutes after taking this magical machine out of the box. And to further make my life easier I have also signed up for the HP printer cartridge service so I will never run out of ink. Now that many of us are stuck home, having a home office printer has never been more essential. If you’re in the market for a printer that is beautiful to look at and also prints beautiful products, this is the one.
Easy, fast, prints full image on a page
by Jwolve614 on 2018/12/01 11:22
I have been looking for some kind of tool, app, workaround, or printer adjustment I could use to make my HP OfficeJet Pro 8610 print as I want. When making a screen capture image of text Air Print truncates the image and crops off part of the image; usually the bottom. It does not print the full page. Admittedly, Air Print works correctly for all other type files I’ve tried to print, but for some reason, images are a problem. At last, I’ve found HP Smart is the answer to my problem. It was amazingly simple to install; I downloaded it, opened the app and it found my printer on its own, read the status of my ink and offered several other options with which I could experiment and examine. But, I was thrilled when it asked for permission to access my photo file and then printed my selected images faster, cleaner, and correctly; displaying the full image to print. So, if anyone is looking to have their HP printer printer images correctly, this is a FREE app to download and provide answers to this Air Print issue.
New HP 6055
by beeboperoo on 2021/01/16 19:40
I wish I could love this printer. I wish it came with a printed manual. I had to search on You Tube to find the set up instructions. Couldn’t even find the paper tray without that video👎It works fine now that I have spent nearly 3 hours setting it up. The initial problem was the short electric cord. I had to reconfigure my extension arrangements because I’m also using the space for my Ham Radios! My 14 year old HP printer no longer had drivers for MacOS 11.1, but it had a very long electric cord. I love(d) that printer. I do like the WiFi and remote printing because I use my iPad nearly exclusively. Now I no longer have to send the print to my lap top email to print it. That in itself is a plus. I’ll simply get used to it at my very ripe old age!
First use, already glitchy
by KSC1234 on 2020/12/07 15:59
I’m setting up my printer for the first time using the app. Things were going well until I got to the install the ink section. The app froze for a while, then said there was a problem with the printer. I checked the printer and there appears to be nothing wrong. I restarted the app to try again. It froze again, then said there was a problem with the printer. This time I just bypassed the install section and just tried printing a test page without any direction from the app. The page printed without any issues. So, I’m not sure why the app keeps freezing and telling me there’s an issue with the printer. I want to sign up for the ink refills, but I’m hesitant to put my personal information in an app that is already being glitchy on my first install.
Ok printer if it didn’t stop losing the WiFi connection
by itswrtn on 2019/07/14 03:26
This has been a far better printer than others I’ve recently purchased. The epson printing line were cheaper but the ink was ridiculously expensive and lasted less than half as long. My family is reasonably happy with this printer if only it didn’t continually lose the connection to WiFi. Not that the WiFi doesn’t have issues but it’s like the printer can’t reconnect to it with the password and network previously used. I’ve tried all I know to prevent it from reoccurring but it seems it’s just beyond my capabilities as a genetic engineer scientist and unfortunately those of my family members. Thinking of returning but haven’t found a better deal yet and it works well when it does. There are worse options.
For business anywhere you go!
by Chocolatenova on 2019/03/10 16:40
Hi all, it’s not often I rate an app. So if I gave it a rating that means it’s really useful and gets the job done. I work with various contractors and I’m a very organized person. If you need to take a picture (or multiple) and converted it into a .pdf format (you can also name it) and saved to different accounts such as a OneDrive account, google drive account, iCloud account, etc... You have chosen the perfect app! Lastly, if you have a printer in your home or whatever network your on, that is an HP printer, the app will pick it up or you can add the printer to the app for direct printing! Btw it will show you the level of ink the printer has. My only problem with this app is that it doesn’t have an icon or auto setup for Onedrive however you can still send your PDFs/documents to the account. The other accounts such as google drive, facebook and Dropbox is readily available. Again this is not a set back on the apps capabilities to get the job done, it’s just extra if they had it and would make it easier for those like myself who utilizes one drive. Great app! Good job HP Thanks for reading.
Love it!
by TitiasReviews on 2020/03/03 17:28
This app makes it so easy to use my printer wirelessly! I once scanned a 150 page document with No Issues! It allows re-ordering of the scanned pages and allows me to easily send the documents to any media of my choice. I like the updates about my printer’s ink levels. I love how I can conduct my business using this app from my phone. The app appears as an option to print from my iphone and within other apps, which I love. It is consistent and reliable! I like the printing options within the app so that I can avoid wasting paper. Meets my needs for larger and smaller projects. The imagery of print/scanned documents in the app is also very clear.
I love love love this guy😊❤️
by Monyonia.S on 2019/09/23 00:32
So..I sell a lot of stuff online and got so tired of runnin back and forth to Walgreens to print labels... this makes it so so simple and no more wasting my gas and making time consuming trips before heading to post office!!:) Now I make a sell,print label,pack item,and go!!:) Mot to mention the money I’ll save yearly in gas and price of labels alone is gonna be well worth Also!!:) Thanks HP.. thanks a million!!💋 P.S. The photos I’ve been needing to print and can now and have to pay a fortune for is the extra bonus I absolutely appreciate and love even more!!:) Can’t wait to discover what else my new printer can do I’m sure it will make all that much more worth buying!!:)❤️💋
Rating Trends
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All Versions
5.0
1,840,292 total
 5
1,625,045
 4
132,799
 3
35,761
 2
11,763
 1
34,924
Current Version (8.2.1)
5.0
1,773,034 total
 5
1,567,602
 4
126,658
 3
34,234
 2
11,202
 1
33,338
Version History
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App name
HP Smart
Description
Print, scan, and share files by using HP Smart with your HP Printer. HP Smart makes it easy to get started and keeps you going with features like Print Anywhere or Mobile Fax! · Start with a hassle-free set up, then print, scan, copy, and share files directly from your mobile device to your friends, co-workers, or a linked cloud account · Manage or print to your printer using any network connection · Order supplies, get support, and manage your HP account straight from the app · Create high-quality scans with your mobile device’s camera or import existing files, then preview, edit, and save them as PDFs and JPEGs or send them in your favorite cloud storage account · Edit and enhance your photos by adding filters and text, cropping, and adjusting the saturation, contrast, or brightness · It’s easy to send secure faxes from the app with Mobile Fax · Be more productive with Smart Tasks—customizable one-touch shortcuts · Access hundreds of printable crafts, cards, and learning activities for free with Printables! Get involved and get your family creating together! Some HP Smart features require a network connection and an HP account for full functionality. Certain features/software are available in English language only. For a full list of supported printers, visit: http://support.hp.com/us-en/document/c03722645?openCLC=true
Far from user friendly
by pamela mullens on 2021/01/24 20:09
I have had 2 years toward a degree in computer science but can’t readily find even simple things like where to print more than one page or to print just black and white. I like the HP Envy printer but probably will not buy another HP just because of the app which takes far too long to figure out.
HP Smart App
by Sunrise SV on 2021/01/24 19:13
Only lets the first user (who set up the printer and downloaded the HP Smart app) print from their devices print app. Subsequent users who get invited by the first user and then download the app can only print from inside the HP app by selecting from files/images that user permissioned HP Smart to access.
Satisfaction
by aalialley1948 on 2021/01/24 18:56
One time didn’t work. I don’t know if it was because of deficiencies of Server.
Printer
by GP magic hands on 2021/01/24 18:33
This is my first time setting up a wireless printer. So far it’s been easy and I love it
Works Great!
by horroblest on 2021/01/24 17:55
Good
great
by komiahh on 2021/01/24 17:09
I usually don’t write reviews but this app deserves one. I struggled getting my printer to print wireless until I got this app, which has made printing stuff out for school so much easier. Plus, it has a camera scan option which helps in turning in written assignments with online classes so much, I use it every week.
It’s Hp .. no support , now all subscription based
by Drzfromcvg on 2021/01/24 16:07
Great mechanics . Printing looks good . Working great as a color printer, scan and fax. Cons Not made for speed. Customer service is non-existent. My friend commented; these really aren’t made for long term use. If it works out of the box , enjoy and then when it stops it stops and it’s time to buy another. I don’t understand why the fax and document feeder don’t work together.
BAD bad
by whatever34d on 2021/01/24 13:50
Just awful. Try not to use it if you can avoid it.
Printing/faxing from app limited
by ChiTownDave on 2021/01/24 04:39
How about giving me the ability to fax/print files on my device and not just those sitting in the cloud?
Problematic
by s wheeler on 2021/01/24 03:43
The printer constantly is losing connection and needs to be rebooted and the app is no help getting it fixed
No proper detection
by Srini_1 on 2021/01/24 03:03
At times, app doesn’t properly detect the printer state and only option is to power off and switch it on...
HP8020
by sjaskins on 2021/01/24 02:47
Great printer, except having trouble getting all devices going to it, 2 Apple phones and desktop PC to print to the HP8020. Going to call for help Monday hoping to get an individual and not the online help.
Works Great For Me
by jessiemae777 on 2021/01/24 00:41
I love this printer is small quite and works great Haven't printed any photo’s yet As I am still having fun scanning docs on my phone and being able to print them hassle free I give this printer a five stars It works from my Mac laptop or my phone
Si easy to manage!
by Cvred23 on 2021/01/24 00:35
Great application! Everything is very well explain and easy to accomplish! Recommended!
Ughh
by Maryvshjsvsjdbdgsnaj on 2021/01/24 00:20
I can’t seem to get it to work
Hp smart app
by shaquette on 2021/01/23 23:59
Very easy app I’m satisfied with the help it gave me 🤗
Easy set up
by Sooner 83 on 2021/01/23 23:47
Glad i bought it
Too big
by Rajni p on 2021/01/23 23:08
It prints too big Why!
HP SMART
by lola keen on 2021/01/23 23:00
This app has been amazing!! Most beneficial app that allows me to print important documents from any location. It aids with organization, instead of forgetting about the important documentation, I can print immediately.
Envy Photo 7155 Awesome and so easy to set up!
by TimberGhoul on 2021/01/23 21:53
AwAwesome
Awesomeness!
by Nicolesam94 on 2021/01/23 21:43
Simply amazing!!!
Hp printer
by lukas pearson on 2021/01/23 17:41
Finally got I to set up so happy
Easy to use
by Jenichu on 2021/01/23 16:56
I set my printer up in under 10 minutes. The printer was worth the money.
So far
by lilmoma225 on 2021/01/23 16:15
So good. Affordable, cartridges affordable too! Yeah!
Jasmine
by jasbrown2029 on 2021/01/23 16:00
So far so good
I’m paying for service I don’t need
by Bre57 on 2021/01/23 06:13
01/23/21 is the first time I’ve used my printer since purchased, I don’t need a subscription with printers ink, however, I will like to continue to print when necessary! Is this subscription necessary to continue the use of my printer, if not, PLEASE CANCEL MY SUBSCRIPTION!!!!!!!!!!!!!!!!!!!!!!!!!
Printer
by Taken Chusanother on 2021/01/23 05:59
Great App
You’re required to sign up to use your printer
by AndiJ2122 on 2021/01/23 04:55
My printer has worked beautifully for years. HP now requires me to sign up for an account if I want to use the scanner function. Why should I need an account to use my own printer that I’ve been using for years?
Love
by cadallac on 2021/01/23 03:47
This app is awesome. Love it!!!😉
Officejet8030
by Steve@thebeach on 2021/01/23 01:42
Great product Easy setup Took 5 minutes Highly recommended to anyone who wants a great office printer
Works finally
by philstgo on 2021/01/23 01:29
Setup was not fun, but thats prabably from the printer its self. But it works once you get it going
Printer
by raquits98 on 2021/01/23 01:09
I had a hard time setup my older printer
The best seafood
by doddslanding on 2021/01/23 00:46
This restaurant is good and well managaged!
Business
by klevis merdani on 2021/01/22 23:15
I loved
Works, but not happy!!! Would not have purchased!! Not normal!! Doesn’t work with LINUX!!!!!!!
by redi 4a nap on 2021/01/22 23:01
Not happy
HP Best features for home and office
by TexJew on 2021/01/22 22:28
Well just found out I can use my phone through HP fax save me a lot of time great products from HP
The Most Unhelpful App
by Justin the Magical on 2021/01/22 22:14
The only useful thing about this app is that I can scan documents onto my phone. As for the rest, it’s crap. To be fair, I am including my issues with the printer itself in this review, but they are connected. I was excited that this app would make life easier. But half the time, the app refuses to believe I have a printer connected. Half the time it says it’s not connected to wifi. My wifi connection is above average. It’s the app that’s the problem. And, if I go to troubleshoot problems with my printer, I get directed to instructions for how to print. I’m not an idiot. Your printer isn’t working! Tell me how to fix it! Oh, and so much for a year warranty. I bought this in March but apparently my warranty ran out at the beginning of the month. Conveniently about the time it decided to stop working.
Great and smart way of use your phone as tool
by Kikosoares on 2021/01/22 21:42
HP make our life easy with this app tool you can go beyond with your phone From scanning to send out by any media you want ... Love it
Ease of printing.
by Ru5ty014 on 2021/01/22 21:32
This app is awesome. So easy for a non computer kind of guy. Really liking it so far.
HP Smart very convenient & efficient.
by Sewtime on 2021/01/22 20:46
Extremely E
HP 3755 printer
by 6 Spruce on 2021/01/22 20:07
I am using this printer in a motor home with a hot spot. It’s great. Color or black & white.
Don’t waste your money
by isabella030806 on 2021/01/22 18:32
Ones you out of the 30 days warranty it’s just workless. I try the support page not real person to help.
1/21/21
by Doralexx on 2021/01/22 18:26
I love this thing
Not user friendly
by buttcrackpissed on 2021/01/22 18:09
To use the printer you have to use your phone because they were to cheep to put the buttons you need on the printer itself.
Kitty paws
by Sandhew on 2021/01/22 16:48
This wireless printer is awesome. It was a gift from my son and it has been a godsend. We love it and it’s user friendly.
Easy
by SRSANDE on 2021/01/22 15:34
Easy to operate
Worst experience ever
by Paco1016 on 2021/01/22 14:47
I’ve probably owned HP printers for 25 years, but the hp4155 is horrible to use. In fact I’ve come very close to simply throwing this new printer in the garbage and buying a different brand. HP wants everything controlled by their app, which is infuriating! I could not “create an account” to use the hp smart app; I kept being told that I already had an account, probably because I registered one of my old HP printers with the manufacturer. This of course meant that I could not qualify for the ink promotion which was the basis for purchasing this printer in the first place. Most frustrating is that there is no way to wake the printer from power saving mode other than going to the room with the printer and unplugging it and then plugging it in again. HP how about letting the power button actually be a power button? The printer doesn’t have basic controls on its panel other than color or b/w copying. It can’t print two sided! Wow, a printer company more interested in counting pages than showing a commitment to the environment. That’s a stunningly poor marketing decision in the 21st century! I could go on. Poor product, poor marketing, poor customer orientation.
Exceptional!
by amyd08 on 2021/01/22 14:01
When I saw the price of this printer, I was hesitant to buy. It seemed too good to be true. This machine is amazing! It’s made working from home so much easier. I love that I can scan, fax, and print all from my smart phone. Bravo, HP! This little printer is a wonderful value. Most of my co-workers have also purchased and are living this item.
User friendly
by Lomosby on 2021/01/22 13:36
Love the app. Easy to use. Particularly like the camera scan function
Amazing
by median estef on 2021/01/22 13:06
This is a great app I use it for my business is awesome
Ho garbage
by Mosh5150 on 2021/01/22 05:59
Keeps crashing and asking for log n have deleted reinstalled just more crap from HP
Dark Patterns
by Newton42 on 2021/01/22 04:37
I really dislike it when companies try to shove down your throat their add on services. I’m never going to buy ink from you when I can get it much cheaper elsewhere. Why do I have to scan through all the “extras” to get to the most common functions to use my printer. Roadblocks like these is a way to drive customers away.
Must I log in and let HP see everything?
by James Aluminum on 2021/01/22 02:58
The privacy on this app is horrible. It’s as if an HP sales rep was standing by rage printer 24/7/365 watching what we print, how we print, when we print. I can’t just send a document from my iPhone to the printer through my own secure LAN, the app has to authenticate with the HP cloud. I wonder if the printer is sending data to HP even when I print from a desktop or copy on the flatbed.
Not happy
by zolciak01 on 2021/01/22 02:53
Keep having to re start printer just to print anything
Worst Interface
by Epictecus on 2021/01/22 01:29
The iPhone interface is not at all intuitive. Nothing is simple. I scanned pages to a file and cannot for the life of me figure out how to email them I am utterly furious that something can be so lacking in ease of use.
Help!
by Dlotus on 2021/01/22 00:57
Got a new printer and this app. I have more trouble printing and scanning to email than I ever had with the old HP
Received my first instanta ink
by Bartylak on 2021/01/22 00:10
Received my first instanta ink shipment. Can dramatically tell the difference in magenta colors. Started off brown. 3 cleanings later still not getting the quality of ink as in the ink that came with HP. Literally comparing same image. Several pages later.....10-13 days shipping for HP instant ink for this.
Bad connection
by fabiana rodriguez on 2021/01/21 23:36
Is very hard to make it work... it lose the connection very easily
Garbage
by KennethJK on 2021/01/21 23:20
Why do I need to create an account, to scan from my Printer?
Not cool !!!
by this is really anoying me on 2021/01/21 23:05
I am very upset that I am forced to spend time on something that used to work well. Give us an option to leave things as they are when they are working. I will probably not buy hp again.
Terrible
by arion ac on 2021/01/21 21:12
Can’t hook to go chrome book hard to use phone have to have account things like using a rocket ship just print already
S
by mcbonp on 2021/01/21 20:35
Exelente
Hp4100 printer
by Bicycle1@ on 2021/01/21 18:55
This app and hp stink. Went through the process setting up printer by app, then when I declined to set up hp account it blocked me out. It appears to me that if you set up the hp account they’re locking you into a monthly ink account. Once you’re set up with that account just try shutting it down and see how that goes.
Great app
by AUKAVI on 2021/01/21 18:32
Fast, easy and great quality of print 👍
Is there a setting for printing on both sides of paper?
by PJ!pierce on 2021/01/21 18:14
Where is it? I use that feature a lot!
The best!
by Indiana Iggle on 2021/01/21 17:54
Perfect for home office use, from phone or laptop.
EASY as 1 - 2 - 3
by Scootch2 on 2021/01/21 17:50
I LOVE THIS APP!! Very easy! Very user friendly! Highly recommend! Must have for office workers!! A as Llosa user to do multiple things! My fav is the faxing. No more having to leave the house and even better I can do it straight from my iphone. Worth every penny!!
To much to play with
by morfz on 2021/01/21 17:35
I feel like a teacher except in the future . Because when i was in elementary they had the big *** ones that had to be closed and im barly 22. I can pretty much take a pic of my face from mexico and send it to my printer in antartica
Uncontrollable printing
by Bart in RPB on 2021/01/21 16:57
I had no way to make my preference for printing. I want to print b/w only but was not given a chance.
Printer Hp jet
by Neffoussi on 2021/01/21 16:56
Clear prints and easy from phone
App
by chorrky on 2021/01/21 16:49
luv it
Do not print all ways
by Lorna tamimi on 2021/01/21 15:52
I didn’t want to sign up I just want to print
Complicated
by lucerneg on 2021/01/21 13:47
World when you finally push the right button. Not very intuitive.
HP customers
by himojosa on 2021/01/21 12:40
This printer app needs a lot of work. Don’t get the ink program, because if you cancel your printer will not work. Very poor customer service
Excellent
by KJFMD on 2021/01/21 09:27
Intuitive, fast, reliable. Makes it a snap to print from iPhone.
Terrible
by truthtold101 on 2021/01/21 03:14
Printer has you connect to WiFi, you also have to download an app and create an account for the printer still never work!!
Desk jet plus 4155
by print man print on 2021/01/21 01:44
Print is good, but connecting to WiFi is tough
Offensively bad..
by pskldn on 2021/01/21 01:30
This App is OK... but the software on these HP printers is so astonishingly terrible I have a hard time guessing whether the people who designed it at the time just didn’t care at all, decided to screw with people or were just plain high on morphine. I thought that scene in the movie ‘Office Space’ when that guy destroyed the copy machine out of frustration was entertaining, but now I get it. And that was from the 90’s. And HP demands essentially ALL of your available data just to use this app which is the only way to use this stupid printer. HOW in the heck does this App have a 4.8 rating from 1.8m reviews. It defies logic. The HP software makes the whole setup process so bad there’s no way this app could make up for its shortcomings. -5 Stars.
Worst printer
by bdjsvskshs on 2021/01/21 01:16
Don’t buy this printer it is a waste of money and time trying to figure out how to connect this piece of shi...
HP printer
by coffey & tea on 2021/01/21 00:53
Exc
Connection Issues
by DaniDoesCake on 2021/01/20 23:23
I have issues getting my printer to print upon command. I have to unplug the printer to get it to print properly.
Pretty good
by Pitec166 on 2021/01/20 22:42
Apple sent me a notification that one of the files would harm my computer, so I deleted it. Now what?
Easy to use
by Hatch K9 on 2021/01/20 21:41
By far the most user friendly printer and app.
Fantastic printer and app
by Jdaz on 2021/01/20 20:05
Great printer I love it easy to use
Absolutely the Best
by Drest09 on 2021/01/20 20:01
HP good job love this printerThe Bels
Broken App
by Michigan App Guy on 2021/01/20 18:58
Requires you to create an account and login in order to do mobile scanning, but when I enter my information on the login page and press "continue" nothing happens. I paid a few hundred dollars for the multi function printer but can't use it because the app is broken. Thanks HP!
Straight Forward
by Turtlemasters on 2021/01/20 18:29
The app is relatively easy to use, not sure why a lot of people are writing negative reviews. I have the HP Envy Pro 6458 series, and it works seamlessly! Scanning is always an issue for me, but the app makes it easy to use! No complaints here!
How did I not know about this app sooner?
by DocTruli on 2021/01/20 18:19
Scan a document on my iPhone. Fax or save to iCloud. Easy. Accurate. Beautiful optional cover sheet for faxes. What computers should be doing for us humans.
Awesome camera scan
by Nina Nat Thompson on 2021/01/20 15:48
It’s very convenient! I scan anywhere from my phone then I could save, email or share to social apps.
Love this printer
by Bibleword on 2021/01/20 13:58
After having an older model, it died and I replaced with this one. Having Bluetooth connection and being able to print from my iPhone and tablet is a plus for me. Great product easy setup.
Terrific!!
by OMO BABA on 2021/01/20 10:50
This entire set up experience was simple and straightforward. Nothing less than a wonder to the modern personal desk space and office! Great print from the very first.
Does not print
by Thanks9846 on 2021/01/20 05:49
Brand new printer plugged it in connected to Wi-Fi put the cartridges in will not print will not scan
Doesn’t work on iPhone 12 Pro Max
by Not That Bob James on 2021/01/20 05:42
The middle tab asking you to sign into your HP account is broken, at least on the iPhone 12 Pro Max.When you try to enter your email address, Half of an oversize keyboard comes up at the top of the screen. It’s impossible to enter anything. All the other links on this sign in screen don’t work. You tap and nothing happens. Fix the bugs!
Lousy ease of use
by bnelson260 on 2021/01/20 04:25
Has hard time communicating with my iPhone and Alexa
Wonderful
by Skandaska on 2021/01/20 04:06
Exactly what I needed. User friendly.
HP best
by Elp Mac on 2021/01/20 04:02
I love this AP
App won’t work on iPhone
by Darcee10 on 2021/01/20 03:48
HP Envy pro 6468 printer set up ok. Not too many problems. The issue I have is the app won’t work with my iPhone. The colorful app doesn’t show up at all. Just a page with the printer on it with the plans for ink and extended coverage. When I first set it up it was there then it disappeared. I’m apprehensive about keeping it with all the mixed reviews. Guess I’ll wait a few days to see how it goes.
Cannot Connect to HP Printer
by TK421-a on 2021/01/20 03:23
I have an HP OfficeJet Pro 8740, and this version of the App reports that my printer has a problem and it will not print to it. Interestingly, it is the only software that has trouble connecting to the printer. I can AirPrint without issue from my iPad, and all my desktop applications have no trouble either. I'm not sure that this is relevant or not, but when attempting to diagnose the problem, the app attempts to connect to the printer via its embedded web server, which uses a self-signed certificate. Safari's default behavior on the iPad blocks this action. After connecting to the printer via a webpage, all looks fine and the printer reports no issue. Not sure what is broken with the app.
One suggestion
by TenKai on 2021/01/20 01:10
Please make it possible to combine more than one photo on a page.
HP Printing Review
by spranks347 on 2018/01/15 21:25
This app is amazing! Here there are 5 people in my house, and only 1 working computer! As my sister is working on her Spanish project, I have to work on Science Fair, and my brother working on his Heritage project, we’re all fighting for the computer. I need to print out my graphs and photos and data tables, and this app makes it easy for my to do that. This app is very accessible and has many features provided. I will definitely be using this app 24/7! I think this app is only for HP printers (because of the app title), but I don’t think it has to be a color printer. My printer is a color printer so I’m not very sure, but if you have a HP printer, I 100% advise you to get this app! This app is free and you don’t have to pay anything to extra features. I love this app and I’ve LITERALLY had it for not even 5 minutes. I got to resize my photo and in one button press print! This app is phenomenal and it is extremely helpful for those with a single computer and struggles around their home.
Troubles with scanning
by MTguy23 on 2020/09/27 06:15
When I start a scan job that is supposed to scan several pages, process them, and then upload them to Dropbox the job never finishes. It just spins on “Processing page x”, where x is the last page. Just keeps spinning. Never quits. I just have to force-kill the app. I’ve had to disable the final upload step and do it manually. It had previously been a really efficient way to process a bunch of multi-page scans. Today the printer/scanner had a real fit. It kept “processing” even after I force-killed it. I’d restart it, still “processing”. It finally lost network connectivity. I tried to get to the web interface to cycle power but the pages took forever to load and then wouldn’t execute correctly. Finally all connectivity disappeared, and the front screen went blank. After several tries I finally was able to get it to shut down. Started it up and tried scanning with manual processing and what I did worked fine. Seems like a race/memory leak or something. Is anyone else now having problems? I just upgraded to iPadOS 14.0.0. Five stars if it would work correctly again.
I am back HP!
by MattyEMT on 2017/11/26 21:37
I thought HP had abandoned its LOYAL customers when it discontinued the HPeprint application. While shopping today, I met an HP Rep who explained that I could continue to remote print using this new App! I can't tell you how relieved I was to learn how easy it was to setup remote printing again. I had set up a printer at grandma's house. She does not have a local computer to serve as a print server. I thought I had lost the ability to send her photos of her grandchild. This is a really big deal for so many HP customers. While the functionality is not identical, people who place printers on remote networks can with little effort continue to remotely print HURRAY!! For customers who swore to never purchase another HP product, you like I can feel better about HP. As for HP, always do your best to continue to support legacy products you have sold to your loyal customers. We buy printers for many decades. Thank you from the bottom (ventricles) of my heart. Matthew
I’m only writing a review because they keep asking me to write a review so I’ll be honest
by Anderson the awesome on 2020/12/07 20:25
I’m not one to write reviews because I don’t care enough but since the app wanted me to write a review so bad here you go. This app/printer is terrible. Every time, not once not twice, EVERY TIME I try to print something with this app it can’t find my printer. Every single time I have to reset the connection on the printer or restart the app on my phone because for some odd reason the app can’t find the flipping printer ever. If this only would happen occasionally that would be a different story but no this happens every time. It’s my grandparents printer so every time they need something printed I need to do it because there’s no way they could figure it out. The app is supposed to be easy, which it is, only if it could actually find the printer the first time. They need to update the app so that it works with the printer most of the times (note I didn’t say always just most of the times please) instead of me having to screw with this printer every time they need something printed. Hint: I only said the word screw because I’m sure Apple wouldn’t like the f word. Do better developers!!
Finally a printer that I can rely on
by Hppygirl32 on 2020/02/02 22:36
I’ve had all sorts of printers, single printers, multi function monster of Printers and now I have an HP Officejet 5200 all in one. When I bought this I downloaded the app and thought ok now what? I usually just print from my computer or scan from the printer. I never had an app where I can print scan fax or create things from an app right on my phone. Everyone In Our house uses the app for school, work and personal business. I think my fav feature is the ability to scan from my phone multiple pages just by taking a picture of the pages. Then I can email, text, fax save all from my phone! It comes out like I ran it through the printer directly. This app is easy to use! I also signed up for the instant ink program right from the app which is a really great deal, and it is all managed from the app. Never run out of ink again! Download this app
PERFECT!!!
by fb: Kord Inkmasta Berry on 2017/10/02 18:00
Hi, I am a self-employed Tattoo Artist. I have tried several brands of printers along with the apps that come with them. I have an iphone 6s plus. I just recently purchased the HP Envy 4512 for quick use while out of town. This is my first hp printer in about 10 years. Epson printer app works great for my use, well at least i have gotten use to its minimal customization. I was blown away when i tested the direct mobile-to-printer capability because i wanted to print something really small to not waste ink. I could literally manually rotate and resize the image to my specification. I am absolutely so satisfied. Wow. I always wondered why these companies make an app for the products and you cant hardly do nothing on it. Technology is how we live now days and I'm so excited about this app. This is my first time doing a real review but i had to take the time out of day to let others know. Super excited!!!!!
If it is business critical, get an Epsom.
by RedRoseAlways on 2018/02/15 15:50
If you need a reliable printer that is business critical, return the hp while you can. Cute for home or casual college use but if you need it to be reliable for critical tasks, do not risk this product line. The app should clearly be called hpStupid, not hpSmart. I laugh at that welcome screen. I had just enough time to scan one very important, business critical document before work that was 15 pages long. Not too complicated of a task. So I scanned it with just seconds to spare before my ride to work. I first tapped share and save 15 images to phone so they would be safe. POOF. ALL GONE. The app went back to the main menu and my document was GONE. Well, at least it saved pictures of my .pdf to my photos so it's SOMEWHERE, that's why I clicked that option first below saving it to a.pdf. NOPE! It randomly threw the first three introductory pages in there that I DIDN'T need as much, but the important stuff: DEFINITELY NOT THERE. GONE. No time to rescan it all now, I'm at work without it using their epsom printer to get the job done right and on my lunch break I'll be shopping for a new epsom printer and tonight I'll be returning that crappy hp system.
Terrible app
by OliShah on 2020/12/26 18:16
This app DOES NOT WORK, nor it is required in order to use HP wireless printer. I finally figured it out. I was trying to set up my new hp printer and followed instructions that came with it. Second step was to download the app than everything else would be set up from the app. After connecting my printer to my WiFi next step would be to set up printer in the app. It would not work. It kept popping a window saying No network connection, try again. EVERY SINGLE TIME. I finally contacted customer support, which halos was useless. They wouldn’t know what the problem was either and couldn’t help me. Finally after a couple of hours of frustration and almost decided to return the printer I decided to just try printing something from my phone. iPhone had an option to print from every photo, document and everything. I started printing everything from my phone, pictures, emails etc just to make sure it works and it did!!!! I don’t need to use this useless app at all. As long as my phone and printer connected to the same WiFi, it prints just fine. I deleted this “smart” app. Can’t believe I was blaming my printer!!!
Can’t print from iPhone 12
by sha-BLAM on 2020/11/08 03:10
This app was functional on the iPhone 7 I had. The only issue was I wish I could print directly from gmail attachments but I have to pull everything into google drive to print. If there’s a way to print through gmail and I missed it...then I think it should be easier to figure out how to print from gmail so that’s still an issue to me. Beyond this though, I am now on an iPhone 12 and this app is basically useless. It’s connected to the printer but every time I try to print I get an error message telling me there’s something wrong with my internet connection. This is the only thing on my phone where I have trouble with the “internet” so I’m positive it’s not my internet connection. I switched back to my iPhone 7 to try it out and was able to print just fine. The support experience through the app is terrible, so that’s why I’m writing a review here. If whatever bug with the app on iPhone 12 is resolved, I’ll adjust my review but for now this app is totally useless to me and I can’t print anything.
Very Useful App
by Zach the Apple User on 2018/02/09 04:31
I find this app to be quite useful as it gives me a variety of options of printing from my phone. One feature I just took advantage of was the ability to link to Google Drive. This is useful to me because my school uses Google drive heavily, and my school laptop only prints on school network printers. This app allows me to access my drive and print at home through my phone. My only complaint with the app is that when I am on the preview to print a document, it takes awhile for it to be ready to print as if it’s not connected. In a minute or two it will give me the option to print as its ready. This could be reasons other than the app though, as I have an older HP printer, and my home network can also factor in. If you have an HP printer, I definitely recommend trying this app. I don’t regret it.
It’s better but not great. Still very clunky but at least a step in the right direction
by EponineB on 2020/01/09 21:51
The most recent update seems to be better and easier to change page size, certain pages etc. However the app gives no real direction on how to actually do it and their online support is subpar at best. A few tips for i-phone users, but make work for others: Changing document size: Select your document or let automatically pull up from your phone. Select the circle on the bottom that says print to pull up the print preview. Then click on the document to pull up the submenu on the bottom that allows you to resize and move. Click buttons that says resize and move to see options. When finished select done at the top of the screen to save changes. Printing page range, quality, color, quantity, 2-sided etc: Select your document or let automatically open from your phone. Select the circle on the bottom that says print to pull up the print preview. Go to the bottom of the screen to the little line above the printer name and swipe up. This pulls up the menu with the other available options for printing. Swipe back down to close menu. Hopefully this helps as the app is not very intuitive. I don’t understand why the size changing function is not on the slide up menu with the rest of the options but at least it is an option again.
Decent app
by KillThrillKult on 2020/02/10 10:00
I like the app its fairly easy to navigate. The printer is ok it uses a ton of ink and the low ink indicator is not very accurate I threw away a couple cartridges before figuring the stupid pop up was not very accurate it will print a lot more before needing to change it out and even after I put a new one it still pops up when I print from certain devices. And last it’s not compatible with a lot devices. Not sure if I just bought an odd model or what but the model above and below this model number seem to be compatible with everything. Guess I’m just not lucky with HP printers. Last one I bought was a diff. brand but it worked with all my laptops , phones and iPad. And didn’t beg for ink every two weeks. But it did break in about a year so. I guess this one with its faults is the best choice
Disappointing
by TedVTedV123456789 on 2020/09/17 17:15
I can understand the ease of setting a device like a printer up with a phone. It’s a great idea, unfortunately it doesn’t actually work. I went through all the steps as outlined in the app when prompted ... and the process timed out. When I tried to redo it, the app said my printer was ready to go; it wasn’t and I couldn’t print anything. So I switched to my laptop, which I’d be printing with anyway. The software told me no ink was installed, because ... duh, the program on my phone hadn’t had a chance to even get that far. Anyway, the desktop app told me what was wrong, but not how to fix it. I opened a panel on the front of the printer and took care of it myself. Since then I’ve had any number of problems, from the printer not connecting to the app, to it printing test sheets for no reason, to it printing the same page multiple times despite my having set copies to “1” and clearing the job list. Long story short, this app would be great if it worked, but it doesn’t, and while I can get my printer to work (sort of), it doesn’t work very well...
Very Dissapointed
by Dissapointed in Detroit on 2019/11/04 01:11
I am very disappointed with the ink program. Upon starting I received two large cartridges. I didn’t print out ten pages when the color cartridge would not work. I kept getting an error message and though I would be contacted by HP. Then a week later my son needed something printed out for school. I would up going to the store and purchasing an ink cartridge so he could do his assignment. My credit card I used for the ink program expired about the same time and I did not respond to the emails they sent me regarding payment due and found out quickly that they take over your printer and you cannot use it until you are paid up. So all in all I’m paying them even though the cartridge they sent me was very short lived. I guess I’ll have to call them up and find out when I can get out of this program without them shutting down my printer. This program is nothing like I expected and in the long run I am paying much more than if I had just purchased cartridges from a local store.
3 for setup 5 for function
by Heidide on 2018/07/30 19:15
The setup was a bit of a pain and at times confusing in regards to the wifi requirements. I realize that it could’ve been entirely due to me, but keeping that in mind I do think the app’s user interface should be considered despite experience level. I am no expert, but also not a novice. That’s my very minor complaint and it doesn’t affect its rating so far. It’s been great for remotely scanning documents from the printer to my phone, printing, and even allows for some readjustment for size. That’s been a great feature when I’ve used it for art projects. I would love to see more customization for sizing, positioning, and preview, but I haven’t fully toyed with the app yet and it may be there. If not, that would be a request and still doesn’t take away from the 5 stars.
Easy to use
by EnsureMax on 2020/02/13 06:20
I enjoy using my hp printer, scanner and copier. Everything is literally at the palms of your hands. I mainly use it from my mobile app, instead from a laptop or desktop. To avoid going through all the steps of starting up a laptop or desktop. The only reason I gave it 4 stars, because I really don’t care for the company charging for papers that’s printed. I can go to the library to print papers because it’s the same amount of .10 per page when ordering HP’s ink refill service. I have to pay for my own paper and pay for my documents to be printed after paying for the printer. The only reason I might still use the service because I’m always forgetting to buy ink when it’s needed during the middle of the night. HP sends ink to your mailbox automatically when ink is getting low in the printer. Do some better about the price of paper being printed!!!
Cartridge Hostage Crisis
by cool your jers on 2020/03/23 17:33
I have had my HP7850 for about 1.5 years. In that time I have printed a small number of documents. Some for school and some personal. I am on my third set of cartridges due to printer not working properly. The tech support had me run several cleaning cycles to get it online the first time. It wasted all my ink on cling on a new printer. After that I could not even print black and white because the color cartridge was out of ink. I’m on my fourth set of cartridges, and have barely printed anything. And there is a problem with the color cartridge. If I print quickly after reinstalling, then it prints. If I wait a couple minutes the printer reports an error with the cartridge on the printer and my phone app says the color is out. Obviously it is not out. This is due to the computer chips on the ink so HP can hold you hostage and rake in money selling you cartridges that cost them pennies to produce. Give me a printer from 10 years ago. I did not have these issues. The technology hasn’t changed much mechanical for a long time. It’s all in the software.
APP to the Rescue!
by Yikes Tykes on 2018/08/12 00:27
I have a 2year old $400 HP Color Laserjet Pro MFP M277dw that suffered a hardware failure (nothing that I did) and now the display screen is blank. I spoke with HP customer service who diagnosed this problem and said that there was nothing they could do and I’d have to buy a new machine. WHAT?! They only warranty their products for 1 year and the extra coverage that I had purchased through Staples expired just days before this happened. NOT HAPPY... I had a $400 machine that was essentially a paper weight. With this APP, I have regained some control of my machine since I can no longer use the touchscreen on the actual printer. (Btw, HP did not suggest the APP as an alternative control, I found the APP by talking to a friend.) I have given only 4stars, because although the APP works great, I’m disappointed in HP and their product and the APP does not control ALL of the functions of my All-in-one.
Extortion!!!
by Baby Konz on 2020/12/01 21:46
First of all, the App is entirely too busy and needlessly complicated when every picture or document on your phone has the ability to be printed from its original application. Then, you can scan documents if you have iPhone “Notes” without having to go the app. Besides, HP still stores the information you scan. Furthermore...I used the instant Ink program and got my first one in the mail. Somehow a glitch in that particular cartridge made me call support because I couldn’t use it with my printer. After an hour and a half, resetting my printer and uploading new software to the printer, I couldn’t get my printer working. It’s extortion when you can’t use the printer you purchased with the ink you purchased and you’re forced to spend more money to get it to work. I bought all I needed and I’ll never go back to HP, of that ridiculous application. Oh, and don’t get me started on outsourced customers service. Nothing better than being frustrated and having to speak to someone who is incredibly hard to understand.
Nice printer
by DS Johnson on 2020/06/18 02:28
So far so good. I pick this printer because I needed one and having a hard time trying to find them online or in the store. I also wanted to try Insta ink. I dread going to the store purchasing ink so knowing it will be shipped based on usage is a win win for me. Very easy set up to get printing, easy registration for Insta ink. I like that it doesn’t have a lot of buttons pretty much a clean printer. I want to use for printing on iron on transfer and other various craft projects. I will see how it does for photos as that is important. The scan process was beautiful but I was a little confused at first how to work it but figured it out. When I was searching for printers I didn’t even look at the details for this one, glad I chose it. I will try to remember to edit after I print photos to review.
New Beginnings
by swimtwome on 2020/04/14 13:57
I am so happy with my new printer especially after being able to it set up and print my first page today. We are all emotionally mentally and physically going through a hard time in our lives with the Coronavirus pandemic and it can be very overwhelming and hard to concentrate which has been my situation. This is the first step towards me becoming a small business owner, a side gig until I am back at work and when I am blessed to retire early in the next 4-5 years this will be my full time gig. Starting out with a small budget the cost of this printer did not set me back financially and for that I am appreciative. Going forward I will not take “time” for granted. Everyone reading this review no matter what your faith let’s keep pushing.
HP Quality isn’t what it use to be!
by Nik-Nik3 on 2019/03/26 18:37
HP has gone down hill. I spend a ton of cash buying their brand computers & all in one printers & they NEVER hold up anymore. Computer was bought brand new at same time & recently the hard drive failed. & it barely got used. This printer is crap & this app isn’t any better. Why can I not print multiple pics on one page?! Back in the day they had that feature. I will NEVER buy anything HP brand from here on out! this printer has too many issues & it’s not but a few years old. Nothing they make is made to last; like it was in the past. I have always been a huge #1 fan, not anymore. HP was the only brand I’ve ever bought. That ends now! & ink should never be as expensive as HP demands. For now on out; if companies want my business they will have to earn it by making quality products & I will never buy anything else with such a short warranty. If you believe in your products then you will stand behind them.
I love this printer
by Evon Jennnings on 2020/03/28 04:12
I have always loved HP products but is wasn’t until recently when I tried to be cheap and buy an Epson product that I realized how much I missed and love HP. I brought an Epson all in one WF 2540 at least 5 years ago and I didn’t really start using it until about 3 years ago. It could have been the fact that the technology was out dated but I don’t want to give them any excuses because I had my HP for 10 years before she died on me. There was always a problem and their printer always found away to annoy me. I have found a new love with the HP Printer and their app it makes everything so easy. Plus, I get to do most of my work on the one thing that stays in my hand and that’s my cellphone. The app is extremely useful as well.
Simple and Easy To Use But...
by skillymcmyles on 2017/10/27 23:57
I needed to scan and email some documents and the app was nearly perfect in helping me succeed however I made the error of adding too many documents to one pdf. You would think a simple fix would be found within the app, however, once you scan a document and save a file as a pdf you can not separate the images. They are saved as one slide show and you would have to go back and rescan each item and save each item as a downsized image that way. If one could simply edit the saved pdf after within the app after a save, I would rate this 5 stars but it inconvenienced me snd caused me to have to use an external source to achieve my goal. Emailers be mindful and check your Pdf sizes before considering yourself safe to save all those scanned documents and go about your business with this easy to use and confuse app.
Clunky
by Sandipez on 2018/12/08 19:06
It works but initial printer setup was painful and slow. App menus pretended to go to another menu but sat on existing menu with title changed. Rebooted printer and app and things worked better. No back option when going to send a link to someone else. Option to change auto off timing but is preset? Still shows greyed drop down. This is somewhat outside of the app but when ordering ink the app opens a browser. It does automatically send the printer model but the site doesn’t actually show ink for your printer. It seems to try and then gives up, showing the generic options like you didn’t search at all. For our printer if it auto shuts off there is no printing to it until someone gets up and turns it on again. Probably more a printer feature issue but app could have wake up in it. PCs have had the option for over 2 decades.
I’m LIVID!
by Utility68 on 2018/11/29 18:25
Clearly, they make their money by selling ink, so they want the printer connected to every device, web service and potential user imaginable. That capability is great, but if you unknowingly check a box that gives them the right, you’ll come into your room/office (like I did) to find a PRINTED notice that my FIRMWARE had received and installed an update while I was away. You HAVE MY EMAIL ADDRESS! You have access to my phone AND Mac apps, but I need a color page with about 300 words telling me that a firmware update occurred? Well OF COURSE THEY THINK I DO... just waste away my ink AND paper notifying me of something that 52 million other apps/devices/operating systems do JUST FINE WITHOUT USING PAPER AND INK! Ugh. So now I’ve shut off virtually EVERY ASPECT of this printer’s connectivity, because I STILL don’t feel comfortable that I actually know where or what I checked giving them the right to print things on my printer while I’m not even there... OR AM THERE and have the misfortune of leaving paper in the machine!
WOW
by onoyoudont on 2020/04/02 02:59
I was just commenting to my husband about the ease of setup for this Envy printer by HP. Just plug it in, choose language and country, download app suggested on my phone and the directions are so easy, It basically does it all by itself. In no time it was working off any device. Also the print quality is excellent!! Absolutely clear, in sync and good color depth. I am very impressed since my last printer like this with all my needed bells and whistles required hard wire set up before wireless, driver installation by me and multiple pages of printing calibration. Just a note on the price: $30 trade in on an older printer trade in and $100 sale off original price as well. Less than $150 for printer and 2 new ink cartridges, for after the demo ink runs dry!! Thank you!
Accidentally found this app
by cantwait2retire on 2018/07/09 00:55
I have been looking for an app that scans and emails, straightens out scans, etc. After reading reviews, downloading a few and trying them, and so on, which by the way, was disappointing because most of them have subscriptions. I will not pay for any subscriptions for a scanning app. If I found one that was good enough I wouldn’t have minded paying for the app but not a subscription. However, Apple does not allow you try apps like I was able to with a past phone I owned. I have an HP printer and when this one popped up while I was doing another search I was pleasantly surprised after downloading it and giving it a try. If you have an HP printer give this a shot. I don’t believe you will be disappointed.
Really excellent, except that
by Starfaced5 on 2020/01/31 23:05
Terrific at what it does, but a wee bit hard on the learning curve with regard to SAVING documents. Just best to EMAIL your scanned results to yourself. THEN work with document storage in your normal way, using your own, your preferred, naming convention. Too much trouble when you're on the fly. Wait 'til you have a moment to name the file. Pull up the email you sent to yourself—-now name the documents from there, and file it where you like. App works great with my Envy 5660. Before installing this HP app, I was printing bedsheets—-wall graphics——uhhhh, no. HP app tamed the beast, brought everything down to size. Have recommended this app to friends and everybody likes it. Actually works hand in glove with this Envy 5660.
Absolute trash.
by BethP1394727 on 2020/12/21 23:00
HP’s services are an absolute joke. I cannot get support on my printer because it’s out of warranty? You have to call, go on the website, call again, visit the website. You get directed in a million circles. My printer is two years old and does not print after first and second level cleaning it advises me to visit the website for support which I am unable to access since my warranty is out of date. I have to pay a monthly fee for “services” to send me new ink when I run out but I can’t even get through a cartridge without issues printing. As if 2020 hasn’t sucked enough the lack of quality in their overpriced products and run around so-called “services” are the cherry on top. Working from home is usually a breeze but since I am unable to print quality pages my job has become far more complicated. The last time I needed help with my printer their “support team” was condescending rude and provided no real solutions. thanks for nothing HP.
Finally figured out how to resize photos on updated app
by Marna3 on 2019/11/11 21:22
I finally figured out how to resize photos with the updated version of the hp smart app on my i phone. The hp community wasn’t able to help but after many attempts I accidentally got it to resize. You click on the blue square that says print. The select your photo and click print. Then click the tiny arrow in the upper left corner of your photo. If you don’t see the arrow, click the upset left corner of the photo anyway. At the bottom of your screen, click the icon labeled manual. That will allow you to resize the photo with your fingers. So glad to find this feature did not disappear with the update. It was just difficult to find. Great app and I use it all the time!
Five Star Fax
by jsjacksgirl on 2021/01/06 22:05
I had a important document to send to IRS regarding a stimulus check going to a closed bank account. I tried 3 different apps on the IOS App Store and all three offered free trials that tried to charge me when the fax was actually sent. I have a HP WiFi printer and decided to try the HP Smart App to see if it possibly sent faxes. Not only did it send faxes, it gave me a 30 day trial without trying to get money out of my pocket today. I realize people use free trials for a one time fax, however the next time they need to fax something they would remember the free trial that went so smoothly. That being said, HP is now my go to app for printing and faxing. I have used Hewlett-Packard Packard since it’s inception and love them even more if it’s possible.
HP means “Highly Professional.”
by kool kit on 2021/01/17 03:38
I have been very pleased with my HP Envy series home printer. It is very easy to use and my favorite fact is that is very easy to print from my phone app as well as from my laptop. It is a very useful copier. I do not use the scanner feature very often, but it is also helpful, and I am glad to have that feature. I would highly recommend this for a general use home printer, but I wish that this unit had the capability to zoom or minimize images. I rarely use the color printing, so my color ink cartridges just dry up and the color balance is not very consistent or accurate. Also, it does not have the capacity to do multiple copies of “back to back” (2-sided to 2-sided) copies.
What a horrible user experience!
by SendingOutAnSOS on 2021/01/16 16:15
First, if one is using an iOS device, they do not need this app to print docs (thank goodness!). This app is simply put, a money grab by HP to push their awful monthly plan on customers who already purchased their printers. They do NOT accurately describe monthly plans (there are none starting as low as $.99). But let’s get back to what the app should do but doesn’t... how about giving the user the ability to check ink levels??? Nope. How about a quick easy link to the HP store to order replacement ink cartridges? Nope. When hitting the link I’m presented with the wrong printer model and mine isn’t anywhere on the store’s site. Then the ink cartilages do nothing to provide useful information (such as what color cartridges are included). Instead it’s just a pitch about the great quality of HP ink. Guess what? I’m now more determined to find alternative ink solutions other than HP. This reminded me why I didn’t bother a printer for so many years.
Good Functionality
by Ruth NYC on 2019/11/06 15:42
The convenience of being able to wirelessly connect all my devices to the printer via the HP Smart app is amazing. And even better, the app allows me to do so much more. I really like the possibilities it offers even though I haven’t had the opportunity to explore most of the other features as yet. One thing that struck me as odd, however, about the print feature is that when I sent a print job from my iPad instead of my laptop computer, the font was increased turning a one-page document into a two-page print job. I printed the same document again from my laptop computer to see if the same issue would occur but the document printed just fine that time . I didn’t test the print quality from my phone but I wonder if the issue impacts all non-computer-initiated print jobs.
Persistent Printing and Scanning
by Valid ode on 2020/12/11 19:30
I have had nothing but problems printing and scanning since purchasing the HP 5200 Series All-In-One Printer for the past year. Because of Covid it was nearly impossible to reach technical support without first having opened a ticket. When I finally was able to reach someone it took 4 hours for tech support to get the printer to print and scan. Also the tech told me there was an unrelated problem with my computer which he could fix for $100. It’s important to note that I never had issues before with my Mac laptop prior to this call. Problems still persist to this day with the unit which must be unplugged each time to get it online so it will print or scan. I am totally disgusted and would not recommend any HP products based on my experience. In the past, HP was known for the quality of their products and support. My question is simply what happened?.
Overcame relocation issues with great response
by IInvest on 2020/12/19 14:18
Not very long after obtaining my HP ink less printer, we packed up and moved from our home of 15 years and relocated to a senior living facility 8 miles away. Re-establishing our connections proved to be very difficult as the installation disk and instructions failed to accompany us. In this pandemic time getting support proved difficult. Fortunately our son had been a pioneer with me of entering Apple products in 1974. As an undergraduate at Duke University one of his majors was electrical engineering. He has gone on to medical school , residency and practice as a heart and lung surgeon , including transplants. Without him I would not be in a position to function in supporting COVID-19 medical support and writing some history.
Wow.
by Gjoliver on 2020/07/11 04:25
So I knew about the B.S. that it is to use HP Brand ink figured work around it with 3rd party inks fine whatever I’ll bite for a 50$ printer. Buy the printer and install this smooth looking app cool seems neat have some cool features which would be great if the thing would actually work. The app fails to connect forces you into command screens to get anything done then makes you jump through 30 hoops just to find out that your setup failed and gives you no ability to connect again, besides a useless retry button. You have to force reset the thing to attempt the disaster that is an HP all over again. The people can’t even print you an instruction booklet and instead force you to print it yourself. TLDR: HP is literally the worst. I’d rather stick a cactus in my anus then ever use this gigantic 50$ paperweight ever again. Thanks for the headache HP please continue dying a slow painful death I hope you get replaced by a cheap knockoff Chinese company.
Never works
by John Jerackas on 2019/10/25 03:19
I have to keep unplugging and plugging it back in so it will say it it connected to our internet, so can’t use app and most time on our phones or tablets it says no printer found whenever we need to print something. So far I hate this printer because it never will find the printer when needed and actually print something. Our old HP printer never did this, this new printer 9010pro series never ever works when needed, our laptop won’t hook up to it either, it says it did but when you try to print it says error, or need to download driver on computer which it says we already did, getting very frustrated !!! Tried to use the app to print and it said no air printer found!! Please fix, a direct response by email would be nice with a solution, I’m ready to get rid of our HP printer and computer and try a different company brand, we are tired of it never working when we need it to.
Well done, HP Devs!
by GreatBritain87 on 2017/10/30 14:56
I wanted to print something but did not have my laptop handy. On a whim, I searched for an app that would allow me to print directly from my phone to my HP D110 series printer. This app was incredibly easy to set up. A couple of clicks, and it had automatically detected my printer. I love that it displays estimated ink levels. Honestly, the longest part of the process was finding the document I wanted to print from my gmail inbox, and that is just down to my own search speed. I've only used the app to do one thing, but it did that one thing quickly and with absolutely no fuss. If my other experiences using the app are like this one, a five star rating will be well deserved. Well done, HP devs!
Amazing quality
by yoleezzy on 2020/07/21 19:25
The HP smart app works so well I found myself at the ease of comfort with the joys of simplicity the printer practically set everything up for me I had a minimum amount of stuff to do it was so comfortable it was so familiar it was so absolutely and positively inspiring and enlightening the experience must be tried by one and all you will never know just how great it is to have this app unless you have an HP printer to complement the app itself it is so user-friendly did a four-year-old could do it from anywhere in the world my dad this thing is Bluetooth and Wi-Fi direct thank you HP for your outstanding quality and your customer service and for all you do for us thank you Monte Luker.
Best printer and easiest set up ever
by JoanieCoxHenry on 2020/07/19 22:13
I’m a total Apple person and I have always hated that Apple doesn’t make its own printers. Well, if Apple made a printer, it would be the HP Tango. This sleek printer was a dream to open and set up. The HP Smart App streamlines the set up process. I was printing in less that two minutes after taking this magical machine out of the box. And to further make my life easier I have also signed up for the HP printer cartridge service so I will never run out of ink. Now that many of us are stuck home, having a home office printer has never been more essential. If you’re in the market for a printer that is beautiful to look at and also prints beautiful products, this is the one.
Easy, fast, prints full image on a page
by Jwolve614 on 2018/12/01 11:22
I have been looking for some kind of tool, app, workaround, or printer adjustment I could use to make my HP OfficeJet Pro 8610 print as I want. When making a screen capture image of text Air Print truncates the image and crops off part of the image; usually the bottom. It does not print the full page. Admittedly, Air Print works correctly for all other type files I’ve tried to print, but for some reason, images are a problem. At last, I’ve found HP Smart is the answer to my problem. It was amazingly simple to install; I downloaded it, opened the app and it found my printer on its own, read the status of my ink and offered several other options with which I could experiment and examine. But, I was thrilled when it asked for permission to access my photo file and then printed my selected images faster, cleaner, and correctly; displaying the full image to print. So, if anyone is looking to have their HP printer printer images correctly, this is a FREE app to download and provide answers to this Air Print issue.
New HP 6055
by beeboperoo on 2021/01/16 19:40
I wish I could love this printer. I wish it came with a printed manual. I had to search on You Tube to find the set up instructions. Couldn’t even find the paper tray without that video👎It works fine now that I have spent nearly 3 hours setting it up. The initial problem was the short electric cord. I had to reconfigure my extension arrangements because I’m also using the space for my Ham Radios! My 14 year old HP printer no longer had drivers for MacOS 11.1, but it had a very long electric cord. I love(d) that printer. I do like the WiFi and remote printing because I use my iPad nearly exclusively. Now I no longer have to send the print to my lap top email to print it. That in itself is a plus. I’ll simply get used to it at my very ripe old age!
First use, already glitchy
by KSC1234 on 2020/12/07 15:59
I’m setting up my printer for the first time using the app. Things were going well until I got to the install the ink section. The app froze for a while, then said there was a problem with the printer. I checked the printer and there appears to be nothing wrong. I restarted the app to try again. It froze again, then said there was a problem with the printer. This time I just bypassed the install section and just tried printing a test page without any direction from the app. The page printed without any issues. So, I’m not sure why the app keeps freezing and telling me there’s an issue with the printer. I want to sign up for the ink refills, but I’m hesitant to put my personal information in an app that is already being glitchy on my first install.
Ok printer if it didn’t stop losing the WiFi connection
by itswrtn on 2019/07/14 03:26
This has been a far better printer than others I’ve recently purchased. The epson printing line were cheaper but the ink was ridiculously expensive and lasted less than half as long. My family is reasonably happy with this printer if only it didn’t continually lose the connection to WiFi. Not that the WiFi doesn’t have issues but it’s like the printer can’t reconnect to it with the password and network previously used. I’ve tried all I know to prevent it from reoccurring but it seems it’s just beyond my capabilities as a genetic engineer scientist and unfortunately those of my family members. Thinking of returning but haven’t found a better deal yet and it works well when it does. There are worse options.
For business anywhere you go!
by Chocolatenova on 2019/03/10 16:40
Hi all, it’s not often I rate an app. So if I gave it a rating that means it’s really useful and gets the job done. I work with various contractors and I’m a very organized person. If you need to take a picture (or multiple) and converted it into a .pdf format (you can also name it) and saved to different accounts such as a OneDrive account, google drive account, iCloud account, etc... You have chosen the perfect app! Lastly, if you have a printer in your home or whatever network your on, that is an HP printer, the app will pick it up or you can add the printer to the app for direct printing! Btw it will show you the level of ink the printer has. My only problem with this app is that it doesn’t have an icon or auto setup for Onedrive however you can still send your PDFs/documents to the account. The other accounts such as google drive, facebook and Dropbox is readily available. Again this is not a set back on the apps capabilities to get the job done, it’s just extra if they had it and would make it easier for those like myself who utilizes one drive. Great app! Good job HP Thanks for reading.
Love it!
by TitiasReviews on 2020/03/03 17:28
This app makes it so easy to use my printer wirelessly! I once scanned a 150 page document with No Issues! It allows re-ordering of the scanned pages and allows me to easily send the documents to any media of my choice. I like the updates about my printer’s ink levels. I love how I can conduct my business using this app from my phone. The app appears as an option to print from my iphone and within other apps, which I love. It is consistent and reliable! I like the printing options within the app so that I can avoid wasting paper. Meets my needs for larger and smaller projects. The imagery of print/scanned documents in the app is also very clear.
I love love love this guy😊❤️
by Monyonia.S on 2019/09/23 00:32
So..I sell a lot of stuff online and got so tired of runnin back and forth to Walgreens to print labels... this makes it so so simple and no more wasting my gas and making time consuming trips before heading to post office!!:) Now I make a sell,print label,pack item,and go!!:) Mot to mention the money I’ll save yearly in gas and price of labels alone is gonna be well worth Also!!:) Thanks HP.. thanks a million!!💋 P.S. The photos I’ve been needing to print and can now and have to pay a fortune for is the extra bonus I absolutely appreciate and love even more!!:) Can’t wait to discover what else my new printer can do I’m sure it will make all that much more worth buying!!:)❤️💋
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All Versions
5.0
1,840,292 total
 5
1,625,045
 4
132,799
 3
35,761
 2
11,763
 1
34,924
Current Version (8.2.1)
5.0
1,773,034 total
 5
1,567,602
 4
126,658
 3
34,234
 2
11,202
 1
33,338
Version History
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