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App name
HP Smart
Description
Print, scan, and share files by using HP Smart with your HP Printer. HP Smart makes it easy to get started and keeps you going with features like Print Anywhere or Mobile Fax! · Start with a hassle-free set up, then print, scan, copy, and share files directly from your mobile device to your friends, co-workers, or a linked cloud account · Manage or print to your printer using any network connection · Order supplies, get support, and manage your HP account straight from the app · Create high-quality scans with your mobile device’s camera or import existing files, then preview, edit, and save them as PDFs and JPEGs or send them in your favorite cloud storage account · Edit and enhance your photos by adding filters and text, cropping, and adjusting the saturation, contrast, or brightness · It’s easy to send secure faxes from the app with Mobile Fax · Be more productive with customizable one-touch Shortcuts (formally Smart Tasks) · Access hundreds of printable crafts, cards, and learning activities for free with Printables! Get involved and get your family creating together! Some HP Smart features require a network connection and an HP account for full functionality. Certain features/software are available in English language only. For a full list of supported printers, visit: http://support.hp.com/us-en/document/c03722645?openCLC=true
Easy does it
by MrRad1978 on 2021/05/09 03:14
Finally can print photos from my phone. How cool and easy to use. Wooooohooooo
USB Would Be Much Easier
by Undoubted MVP on 2021/05/09 02:55
Haven’t figured out how to make the USB work with a laptop yet. Never had this problem until coming across this printer. I even have an HP laptop that will not print to it so I’m stuck printing from my iPhone using this silly app until I can get it working.
Lengthy, frustrating, had to go through the process multiple times installation.
by Nagapotamus on 2021/05/09 00:26
Very frustrated right now. Over an hour to set up wireless. Then had to establish some sort of account before I was allowed to scan. Process too lengthy. Kept getting message that printer couldn’t be found. Both my iPhone and the printer had strong signal for internet snd I was sitting next to router AND modem. Maybe if I go outside and throw something I’ll feel better.
Color!!!!
by Emojifin45 on 2021/05/08 22:16
New HP cartridges but cant get color from desktop.. but with phone & app i get color yayyyyyyyyy!!!!!!!
Best in the Market
by gsisodia on 2021/05/08 22:03
I feel like home & office at same time.
7 Star Scanner by HP easy and user friendly App
by Wiseman KUWAIT on 2021/05/08 19:17
The best compact and awesome App. No need to carry any Portable Scanner anymore. The beauty of the App is that the documents can be easily shared to all Social Media Platforms including all our Emails. Hats off to the HP Software Team. I use this quiet often for my Expenses Receipts & Certificates.
Easy and Quick
by TL_WISE on 2021/05/08 18:46
I love our HP Envy photo printer and when used in conjunction with the app, it makes printing pictures and other items the easiest thing you’ll do all day!
EPrint
by BlackFitness on 2021/05/08 17:51
Super easy and convenient!
Just let me connect without your app
by rocks sox on 2021/05/08 17:47
You have to download an app and give it access to your photos. Horribly inconvenient
Junk
by gregs gal on 2021/05/08 15:17
Will not print, so frustrating.
At least It works
by apple demands are a pain on 2021/05/08 14:00
This seems like a great app. Although, I have had problems connecting my iPhone to the printer. Once connected, it doesn’t always stay connected. It can get frustrating. Now to make matters Worse, they demand an update and I can’t use the app at all ☹️
Documental
by NashyT22 on 2021/05/08 02:02
Buena calidad perfecto para hacer mis trabajos gracias
Stop printing
by jodigat on 2021/05/08 01:43
Too hard toser up
Printer
by markgeelee on 2021/05/08 01:26
Nice and easy set up
Tricky set up
by dj broady on 2021/05/07 22:29
I give it a 5 star now that it’s set up and running smoothly. My patience was tested the set up was so easy it was challenging. A actual manual would help rather than relying solely on the app.
The new update is awful
by Beu2fool80 on 2021/05/07 21:26
This new update is horrible! Detect edges? It does not! It cuts papers in half or makes strange shapes out of them. Flips them sideways and upside down when scanned properly. It’s just awful if you have a student distance learning and trying to get something back to a teacher in under an hour to find out your pages have been cut off due to the new update. Put it back the way it was. This app is now garbage when scanning!!!
Worse ever
by SgtPerry3074 on 2021/05/07 20:58
App too slow. Printer’s set up is stupidly arduous
Do not buy this printer
by Hot L**** A on 2021/05/07 18:31
By far worst printer/printer software experience I’ve ever had. The printer is impossible to connect to your computer and when you do it won’t print in color. The app requires you to sign in to be able to print anything and is the least logistically organized nightmare I’ve ever encountered. So many hours have been lost on this waste of resources. Please save yourself.
Love it
by liseeth on 2021/05/07 17:07
Everything its amazing about this app and printer
My print job
by BeaAuddy on 2021/05/07 17:03
Excellent instructions and easy to use.
Wonderful app
by davisdesign on 2021/05/07 16:24
Because of a tornado my printer doesn’t like to work. The app was a sure blessing to be able to scan documents and share with my people.
Love it
by kie1243 on 2021/05/07 14:15
Very easy to use !
Printer
by ecolon42 on 2021/05/07 12:37
Unnecessarily difficult to set up and use.
Great experience
by Hill-Conley on 2021/05/07 12:23
This is a great printer for your home office. You can do everything from your mobile device. This has kept me from driving to the office during the pandemic.
Frustration
by Homeschoolerofthree on 2021/05/07 12:21
I miss the days when I could select my printing options from the printer itself. Half the time my phone, iPad,or computer won’t connect and it takes me twice the time to print something. Very frustrating since I bought the printer to streamline and save time. It didn’t come with any directions as to how to access what it will do. My husband finally bought another printer for his own personal use and I continue to use this one despite the frustration.
Terrible printer
by us$$8 on 2021/05/07 04:18
Can not print photos
Me encanta saca todo muy bien
by con confianza on 2021/05/07 03:04
Perfecto
Nothing works
by SpnBritt on 2021/05/07 02:13
I’ve gotten two different HP printers. One completely stopped printing in color and then stopped printing all together after only using it for about 6 months. The new one worked for about 2-3 weeks and not it won’t respond to any commands. Getting help is basically pointless. You either can’t reach anyone or they have no idea what they’re doing or simply “can’t doing anything” to resolve. I also have a HP laptop that got so slow after about 9 months of having it that I don’t even use it anymore. All products were bought brand new. Completely dissatisfied with this entire company after wasting almost $1000 on their trash products. Switching to new brands soon.
Best Printer I’ve ever used
by Mayowa B on 2021/05/07 01:38
Working from home makes this printer far more needed. I don’t know how I worked without it for so long
Making Mother’s Day cards
by artsy bev on 2021/05/07 00:57
Just enjoying using family memories! For cards!
Set up challenging.
by 2Me2222 on 2021/05/06 23:27
After persevering, seems fantastic!! Need phone help when directions and apps are coming at you from all directions, some scan-a-codes provide nothing ( out of date?? Or just not functioning well during covid? ). Since Tango X printer was on Apple and ordered thru them, I expected grtr ease of setup because Apple has been very good at insisting on that in past, just by nature of Apple carrying product when not an Apple product. Idea of automatically paying monthly for a printer plan and having ink arrive when I’ll be needing it is fantastic. I have no computer just phone and ipad, but so far so good. Why do we even need computers anymore for home use where we don’t do significant qty of printing—I’ll happily go to print/shop store if needed for great quantities. BUT set up definitely needs availability of someone to talk to when difficulty occurs, in part because at some point in my way past I had been HP printer registered owner, also, HP says go them to get app, I went directly to Apple for dwnload before realizing HP’s recommendation, so i was already off course to begin with!
HP Smart App
by srmi610 on 2021/05/06 22:45
HP Smart App will not download on my HP Pavilion desktop computer. It states “You own this app” but errors out with code 0x80073CFB
Totally Great product!!!!!! Thank you!!!!!!
by staclb1 on 2021/05/06 21:57
This is so great I did all this from my phone. Thank you for convience of sending faxes within all in one printer and my phone. Love Love Love Love Love 😊!!!!!! Stacy Bullard 😊
Easy to use
by boloche1 on 2021/05/06 21:01
Easy to use
smart app
by Ric_XG on 2021/05/06 20:20
Convenient to scan and print
Rolling the dice
by Need my printer on 2021/05/06 17:36
One day it’ll print, the next day it will not.
Home
by LESHONMORGAN on 2021/05/06 17:27
Great printer
Amazing
by PartyPoopEr 💋 on 2021/05/06 15:12
I love the app and I LOVE my new printer. It’s so convenient and for an amazing price!
HP Print
by GNIck1 on 2021/05/06 13:47
Works great! Very user friendly.
Printer unavailable
by cabchad on 2021/05/06 13:24
Printer keeps disconnecting and is never available when I need it.
I love it
by bcool2212 on 2021/05/06 07:34
I love it because I can control the size of my printing
Easy to use
by AngieQuach on 2021/05/06 05:35
Most efficient home printing system because of the app!
Works when it wants
by Dave1727 on 2021/05/06 01:03
Always says can’t detect printer, worked for maybe two weeks and then bye . App is useless
Love it!
by jcdccruz on 2021/05/06 00:21
I lobe it! Was easy to set up!
The best
by Donalddou on 2021/05/05 22:57
I’ve tried online Faxing before at a very healthy price, this is the best print option by far, D from Wisconsin
Agent
by pikchure on 2021/05/05 22:20
Good quality but very difficult set up with no instruction book enclosed
Hp smart
by One holy child on 2021/05/05 22:05
Makes it so much more amazingly easy to print something out!
Love it
by gr657 on 2021/05/05 21:06
I bought it a little over two years ago and it hasn’t given me a issue yet. Can scan to phone, computer. Make copies when I’m in another room. Really good product.
Not user friendly
by golflane62 on 2021/05/05 19:46
Unless good at technology very difficult and doesn’t work well with I pad.
Love Me Some HP!
by Cajunlady67 on 2021/05/05 19:25
First Time Using My New HP ENVY 6400 all in one printer! Couldn’t be more satisfied with my purchase. Gonna make my life so much easier now. Thanks!!!!!
Recamo
by esterno cleidomastoideo on 2021/05/05 19:22
Quiero desinstalar la la aplicación y no puedo uds son unos rateros nunca pusieron que se iba a cobrar un cargo mensual de 14.99 no quiero la aplicación y devuélvanme mi dinero . Ladrones
To complicated
by jbkjsdb jhjhv on 2021/05/05 18:49
The app is not user friendly. All this photo crap and all I want to do it print documents off my I pad from my mail. It claims my ink is good but it came out really faded I just want a simple printer that is not for photos and easy to use Simple is better for some people. Please come out with a simple document printer. Black and white
GreT!
by kynnni on 2021/05/05 18:21
Great print love it! Gets frustrating every time I have to print though and connecting I have to mess around with it for like 29 minutes turn off and on unplug until I can actual print something
HP Deskjet 3752
by KP&SP on 2021/05/05 17:30
Easy to navigate & great design
won’t download
by new modem on 2021/05/05 15:53
HP smart will not load to my HP laptop. go figure
Terrible expensive printer/scanner
by Suzanne DP on 2021/05/05 14:55
This is the worst printer/scanner I have ever purchased! It cost me over $400 and it isn’t worth a penny. My free printers/scanners that I was given with past computer purchases were 100% better. This HP Tango X printer was also falsely advertised on Apple’s website. It doesn’t scan multiple pages together, it prints extremely slowly after multiple issues, it skips pages, and the printer ink is almost gone despite the fact that I barely use it! It is a piece of junk! And to make matters worse, HP’s software has tried to block my printing and force me to sign up for their online printer ink program!! A class action should be filed! I want my money back!!
Easy App
by ROMAD420 on 2021/05/05 14:33
Outstanding! I can print from my phone and they come out perfect!
Printer/ fax
by Mrs. VSmith on 2021/05/05 12:41
I love it
Junk
by ocexpert on 2021/05/05 04:51
Junk to hard to set up
Account requirement is outrageous
by Would be nice if it worked... on 2021/05/05 03:24
This app requires an account and registration for no reason whatsoever and will prevent you from accessing your printer’s full functionality until you create that account. Your servers don’t need to be involved in scanning my documents, this is really stupid.
Stop forcing us to create accounts
by Nicole the kid on 2021/05/05 03:24
Great to set up printer. Uber annoying to set up scanner, why would I need an account on your server to scan from my scanner to my phone ? Boo bad
Awesome
by fjencjenwnd on 2021/05/05 01:38
Just bought printer and I have to say that it is the best thing that happened since nuclear fission
Works as expected.
by Lep Rocket on 2021/05/05 00:34
Nothing fancy. Works as expected.
great printer for daily use
by tejaskaikala on 2021/05/04 23:59
I love using this printer. It is easy to install and to use. I usually print 2 or 3 pages on an average.
Ink perfect
by Izet juggalette on 2021/05/04 22:55
I love this printer!, and the app, and the ink they send it just in time
HP Smart
by Pudibear on 2021/05/04 20:32
This app is so easy to use it’s done in the blink of an eye
Go HP Printers make great door stops, this app junk
by Sorrysorry darn product yahoo on 2021/05/04 20:08
I have an up to date I Phone. Months ago the app barely worked. Tried to use it several weeks ago and demanded I rel-login. Wouldn’t log in as it said there was connection issues. After many try’s and checking my phone (which had no issues) I deleted the app. I reloaded it again through Apple Store. Tried to log in again and app freezes and won’t let you log in. This app is a word I can not use on this sight , and it is not nice. Don’t waist your time on HP or this App. I am using my printer for direct printing till it breaks. While using another brand for my work. No matter how much you pay, HP printer fail quickly and the app is horrible.
Unable to scan and send
by alaskaggg on 2021/05/04 20:02
Unable to scan or use mobile fax on my iPhone X or iPad I have been using it with no problem until yesterday and now I can’t use either function on my iPhone or iPad
Most features fail
by J. Ray Sparks on 2021/05/04 19:58
The only way we can print anything is to either plug it in like it’s 1990 again, or airdrop the file to our iPhones on the HP smart app then print directly from there. Otherwise the printer is useless.
HP ENVY 5052 prints Great Quality pages
by Hardwear Customs on 2021/05/04 18:25
I love it
Does everything I need!
by adicon777 on 2021/05/04 17:18
Easy to use and does everything I need, love it!
Awful
by Mi schmall on 2021/05/04 16:48
Unreliable
Worse printer I have ever used
by Msiafph on 2021/05/04 16:16
Apparently you need to install a new set of ink cartridges every time you want to print... HP = EWaste!
Printer Connectivity
by Life's Journey on 2021/05/04 14:47
I’m CONSTANTLY having to shut off and restart the printer so it will connect wirelessly and allow me to print wireless. Would be great if not for this annoyance.
Never wants to actually print!!
by nattylynn92 on 2021/05/04 14:05
If it would work, it would be a great app! But 98% of the time once the printer is connected, says its ready and the print button lights up.. you click it and says sending to printer. Then it says something happened and won’t print! We run a business and do all of our invoicing from home and this is making it extremely difficult!
Best printer ever
by Karmaist on 2021/05/04 13:47
HP Smart is so user friendly! It prints no problem from all of my devices. Replacing the ink cartridges is not difficult. I’ve had a number of different printers over the years but this is by far the best!
Set-up.
by TaylorChristie15 on 2021/05/04 13:29
Externally easy and user friendly
💕HP is the BEST printer\app\ink!!
by jes33sicaf on 2021/05/04 10:54
PERFECT for everything and anything i need!!
Sleazy attempt to upsell you on ink subscription
by Meaculpaz on 2021/05/04 03:13
To the point of actually being useless to find out things like ink levels.
Amazing
by Ray-luv on 2021/05/04 02:30
This machine makes my life a little easier,
Forced to make an account
by red letter day on 2021/05/04 01:57
Don’t force users to create an HP account just to use the scanner on a product they already paid for. There is no reason I should have to go through the account creation and verification process just to scan an image. The app was not able to find my printer unless I used the IP address. Overall a very poor user experience.
Awesome !
by MelaMe6352 on 2021/05/04 01:28
Thank you HP for creating this amazing app!
Printer
by Tricia Nguyen on 2021/05/04 00:35
Works good on my IPhone 8 Plus and Android phone with no problems at all.
Not user friendly
by Elicarrera on 2021/05/03 23:58
This HP disconnects from wifi every 5 min. It will not let you do anything unless you print a status report. The report prints in color, both wasting my ink and paper. Wifi logo is always blinking no matter what. I loose 20 mon in between printing to figure out the printer.
Pretty bare bones
by Beezer1975 on 2021/05/03 23:32
It prints..
HP Smart
by gac96 on 2021/05/03 22:06
Doesn’t work with my iPhone 12mini. And yes I’ve tried everything! Ugh. Now what do I do. I bought this printer bc it’s stated on the box...simple set up and worry free wireless. Neither is true in this case.
This printer and software are easy to use
by poop sickel on 2021/05/03 21:59
Thank you for a great product
I’m in love!!!
by kingfish👀 on 2021/05/03 21:50
I really love how easy everything is to operate from my phone!!!!❤️
Stopped printing in color
by gffjnb on 2021/05/03 21:13
The app doesn’t have an option to change from monochrome to color, the printer prints in color and monochrome from my computer but there’s no way to change that from my phone
Review of Smart Print
by tedjo67 on 2021/05/03 20:58
HP Customer service is lousy they refused to give you a phone number that you can actually talk to an American person live on the phone to help you troubleshoot an issue
Useful app; mostly helpful for new printer setup
by fjpoblam on 2021/05/03 20:33
* Note! Requires HP userid! (They’d like to sell you stuff.) ===* Our 4-year-old 5540 finally gave up. Oldest printer we’ve ever had. Paper input failed (falsely claimed “Paper jam”). ===* We got a new printer. 6055e. (HP rep recommended 7715; we alternately considered Tango, but no scanning/duplex.) 6055e setup was mostly easy EXCEPT for awkward Wi-Fi connect and cartridge load (nowhere near as easy as 5540). ===* Good app checking ink levels; good for cheap ink. ===* Scanning? Hit or miss. Tried photo aligned flush at corner: some pixels truncated. Tried photo centered on scanner. PITA to fiddle with rotation to get it right in my ohoto manipulation app.
Terrible printer and scanner
by TReilly64 on 2021/05/03 18:35
Worst equipment I’ve ever purchased. Never connects correctly and have wasted more time trying to connect to wifi and printer. I don’t think I would purchase another HP printer based on this performance.
Boy are these scans sloppy and hard to attach.
by Thirdnicknametry8 on 2021/05/03 18:04
The title says it all
Hp app
by MyPompsky on 2021/05/03 14:45
Very nice app....easy to use....wonderful communication with the printer....
Best app ever!!
by princepop777 on 2021/05/03 05:55
This app is great it has filters and everything do recommend
App is good but not the printer config
by yukengggg on 2021/05/03 03:31
It only works with iOS device and windows cannot sent file on WiFi as it requires wire. Just too frustrated with the customer support too currently as not able to reach them and your customer journey is a joke.
GabAlex
by 01Princes4 on 2021/05/03 02:16
Easy to use and ink supply is always on the go.👍
Love App
by Apple2luv10 on 2021/05/03 01:44
I love this App when my dang printer decides to work properly. It is handy for all things.
5 stars
by Bellerossett on 2021/05/02 23:06
Very convenient and useful when needed to just get the papers ASAP
Phone and printer combo is amazing
by kimmy#1 on 2021/03/18 18:58
I just want to say that I think all these apps and new features on these printers are just amazing and I think it makes it easy for people like myself who uses my phone more than I use my laptop I have this really cheap laptop that is very slow and I’m kind of likeWhy should I buy an expensive laptop that I’m barely going to use because I have a printer that I barely use and I go through printers yearly no matter how expensive they are because I would have them sit there and the ink dry out and damage the printer so I only use my printer once or twice a yearSo instead of me rushing to the store to spend money for a decent working laptop I use my phone and print from my phone scan from my phone I mean my head just exploded because I was so excited I was able to scan a document that I need to really quickly and email it right away from my phone and I just think that was just amazing and I’m so happy thank you , thank you keep these new features coming
Sleek but Awful
by saysay123456789010 on 2021/02/04 05:17
I logged in, which all on its own was not the best because multiple times it gave me an error message that was the equivalent of “something went wrong” without any explanation, after struggling with the app for 20min it finally connected at which point the instructions, which are repetitive and clear as mud, were to close the printer door which I did admittedly closed the wrong door and struggled for another 5 minutes. Finally, after going through all that the printer printed the first side of my sheet fine and then proceeded to print some sort of HP tester page on the other side (it held no information by the way) so I reprinted that sheet and moved on to the next which printed the first side fine but for the back side IT PRINTED IN TINY FONT I never figured out why, never changed the settings, never moved anything but the sheets and this happened twice then it printed the sheet right but was missing parts at the bottom so I tried again and yet again it printed in tiny font and then I ended up using 2 sheets of paper which for what ever reason worked and finally finished it up after and hour of struggle (this process started at 9:40 and ended at 11:10). I’ve struggled before with other hp stuff and the customer service are awful and I will NEVER be buying from these people again.
Set up challenging.
by 2Me2222 on 2021/05/06 23:27
After persevering, seems fantastic!! Need phone help when directions and apps are coming at you from all directions, some scan-a-codes provide nothing ( out of date?? Or just not functioning well during covid? ). Since Tango X printer was on Apple and ordered thru them, I expected grtr ease of setup because Apple has been very good at insisting on that in past, just by nature of Apple carrying product when not an Apple product. Idea of automatically paying monthly for a printer plan and having ink arrive when I’ll be needing it is fantastic. I have no computer just phone and ipad, but so far so good. Why do we even need computers anymore for home use where we don’t do significant qty of printing—I’ll happily go to print/shop store if needed for great quantities. BUT set up definitely needs availability of someone to talk to when difficulty occurs, in part because at some point in my way past I had been HP printer registered owner, also, HP says go them to get app, I went directly to Apple for dwnload before realizing HP’s recommendation, so i was already off course to begin with!
Troubles with scanning
by MTguy23 on 2020/09/27 06:15
When I start a scan job that is supposed to scan several pages, process them, and then upload them to Dropbox the job never finishes. It just spins on “Processing page x”, where x is the last page. Just keeps spinning. Never quits. I just have to force-kill the app. I’ve had to disable the final upload step and do it manually. It had previously been a really efficient way to process a bunch of multi-page scans. Today the printer/scanner had a real fit. It kept “processing” even after I force-killed it. I’d restart it, still “processing”. It finally lost network connectivity. I tried to get to the web interface to cycle power but the pages took forever to load and then wouldn’t execute correctly. Finally all connectivity disappeared, and the front screen went blank. After several tries I finally was able to get it to shut down. Started it up and tried scanning with manual processing and what I did worked fine. Seems like a race/memory leak or something. Is anyone else now having problems? I just upgraded to iPadOS 14.0.0. Five stars if it would work correctly again.
HP Printing Review
by spranks347 on 2018/01/15 21:25
This app is amazing! Here there are 5 people in my house, and only 1 working computer! As my sister is working on her Spanish project, I have to work on Science Fair, and my brother working on his Heritage project, we’re all fighting for the computer. I need to print out my graphs and photos and data tables, and this app makes it easy for my to do that. This app is very accessible and has many features provided. I will definitely be using this app 24/7! I think this app is only for HP printers (because of the app title), but I don’t think it has to be a color printer. My printer is a color printer so I’m not very sure, but if you have a HP printer, I 100% advise you to get this app! This app is free and you don’t have to pay anything to extra features. I love this app and I’ve LITERALLY had it for not even 5 minutes. I got to resize my photo and in one button press print! This app is phenomenal and it is extremely helpful for those with a single computer and struggles around their home.
My beautiful, useful and user friendly all in all printer
by SANDRA B 007 on 2021/01/28 09:44
This is the best, most user friendly printing experience I’ve ever had! I love this little machine. Everything is so simplistic. I never have to worry about ink, it actually tells my suppliers when it’s running low and they just send the ink to me in the mail! I love my beautiful, useful, user friendly all in all printer! I’ve done it all with this one machine! I have faxed, scanned, copied, printed, stored documents, edited and uploaded them to others all on this all and all printer. I’m not very computer literate but it easily syncs with my phone and laptop. I have gained so much confidence in my office skills, I now want to further my educational experience! Everything is online, now I feel that I can very successfully complete all of my goals! Thanks so much! Oh yes, last but not least the price is so reasonable. It will pay for itself within the first month! -especially if you like to print your own photos!
I am back HP!
by MattyEMT on 2017/11/26 21:37
I thought HP had abandoned its LOYAL customers when it discontinued the HPeprint application. While shopping today, I met an HP Rep who explained that I could continue to remote print using this new App! I can't tell you how relieved I was to learn how easy it was to setup remote printing again. I had set up a printer at grandma's house. She does not have a local computer to serve as a print server. I thought I had lost the ability to send her photos of her grandchild. This is a really big deal for so many HP customers. While the functionality is not identical, people who place printers on remote networks can with little effort continue to remotely print HURRAY!! For customers who swore to never purchase another HP product, you like I can feel better about HP. As for HP, always do your best to continue to support legacy products you have sold to your loyal customers. We buy printers for many decades. Thank you from the bottom (ventricles) of my heart. Matthew
I’m only writing a review because they keep asking me to write a review so I’ll be honest
by Anderson the awesome on 2020/12/07 20:25
I’m not one to write reviews because I don’t care enough but since the app wanted me to write a review so bad here you go. This app/printer is terrible. Every time, not once not twice, EVERY TIME I try to print something with this app it can’t find my printer. Every single time I have to reset the connection on the printer or restart the app on my phone because for some odd reason the app can’t find the flipping printer ever. If this only would happen occasionally that would be a different story but no this happens every time. It’s my grandparents printer so every time they need something printed I need to do it because there’s no way they could figure it out. The app is supposed to be easy, which it is, only if it could actually find the printer the first time. They need to update the app so that it works with the printer most of the times (note I didn’t say always just most of the times please) instead of me having to screw with this printer every time they need something printed. Hint: I only said the word screw because I’m sure Apple wouldn’t like the f word. Do better developers!!
Finally a printer that I can rely on
by Hppygirl32 on 2020/02/02 22:36
I’ve had all sorts of printers, single printers, multi function monster of Printers and now I have an HP Officejet 5200 all in one. When I bought this I downloaded the app and thought ok now what? I usually just print from my computer or scan from the printer. I never had an app where I can print scan fax or create things from an app right on my phone. Everyone In Our house uses the app for school, work and personal business. I think my fav feature is the ability to scan from my phone multiple pages just by taking a picture of the pages. Then I can email, text, fax save all from my phone! It comes out like I ran it through the printer directly. This app is easy to use! I also signed up for the instant ink program right from the app which is a really great deal, and it is all managed from the app. Never run out of ink again! Download this app
PERFECT!!!
by fb: Kord Inkmasta Berry on 2017/10/02 18:00
Hi, I am a self-employed Tattoo Artist. I have tried several brands of printers along with the apps that come with them. I have an iphone 6s plus. I just recently purchased the HP Envy 4512 for quick use while out of town. This is my first hp printer in about 10 years. Epson printer app works great for my use, well at least i have gotten use to its minimal customization. I was blown away when i tested the direct mobile-to-printer capability because i wanted to print something really small to not waste ink. I could literally manually rotate and resize the image to my specification. I am absolutely so satisfied. Wow. I always wondered why these companies make an app for the products and you cant hardly do nothing on it. Technology is how we live now days and I'm so excited about this app. This is my first time doing a real review but i had to take the time out of day to let others know. Super excited!!!!!
Terrible app
by OliShah on 2020/12/26 18:16
This app DOES NOT WORK, nor it is required in order to use HP wireless printer. I finally figured it out. I was trying to set up my new hp printer and followed instructions that came with it. Second step was to download the app than everything else would be set up from the app. After connecting my printer to my WiFi next step would be to set up printer in the app. It would not work. It kept popping a window saying No network connection, try again. EVERY SINGLE TIME. I finally contacted customer support, which halos was useless. They wouldn’t know what the problem was either and couldn’t help me. Finally after a couple of hours of frustration and almost decided to return the printer I decided to just try printing something from my phone. iPhone had an option to print from every photo, document and everything. I started printing everything from my phone, pictures, emails etc just to make sure it works and it did!!!! I don’t need to use this useless app at all. As long as my phone and printer connected to the same WiFi, it prints just fine. I deleted this “smart” app. Can’t believe I was blaming my printer!!!
If it is business critical, get an Epsom.
by RedRoseAlways on 2018/02/15 15:50
If you need a reliable printer that is business critical, return the hp while you can. Cute for home or casual college use but if you need it to be reliable for critical tasks, do not risk this product line. The app should clearly be called hpStupid, not hpSmart. I laugh at that welcome screen. I had just enough time to scan one very important, business critical document before work that was 15 pages long. Not too complicated of a task. So I scanned it with just seconds to spare before my ride to work. I first tapped share and save 15 images to phone so they would be safe. POOF. ALL GONE. The app went back to the main menu and my document was GONE. Well, at least it saved pictures of my .pdf to my photos so it's SOMEWHERE, that's why I clicked that option first below saving it to a.pdf. NOPE! It randomly threw the first three introductory pages in there that I DIDN'T need as much, but the important stuff: DEFINITELY NOT THERE. GONE. No time to rescan it all now, I'm at work without it using their epsom printer to get the job done right and on my lunch break I'll be shopping for a new epsom printer and tonight I'll be returning that crappy hp system.
Can’t print from iPhone 12
by sha-BLAM on 2020/11/08 03:10
This app was functional on the iPhone 7 I had. The only issue was I wish I could print directly from gmail attachments but I have to pull everything into google drive to print. If there’s a way to print through gmail and I missed it...then I think it should be easier to figure out how to print from gmail so that’s still an issue to me. Beyond this though, I am now on an iPhone 12 and this app is basically useless. It’s connected to the printer but every time I try to print I get an error message telling me there’s something wrong with my internet connection. This is the only thing on my phone where I have trouble with the “internet” so I’m positive it’s not my internet connection. I switched back to my iPhone 7 to try it out and was able to print just fine. The support experience through the app is terrible, so that’s why I’m writing a review here. If whatever bug with the app on iPhone 12 is resolved, I’ll adjust my review but for now this app is totally useless to me and I can’t print anything.
Usb printing is a joke
by Helpthegame123455 on 2021/04/12 21:59
For some ridiculous reason usb printing is now 100 times harder to use then wireless, literally doesn’t make any sense. Attempted to setup a m29w on Mac, I installed Hp easy, which actually recognizes the printer through usb which is great! But the hp easy program then gets locked in a screen requiring you to get hp smart app to finish setting up your printer. That’s also ridiculous because I just installed a program thinking it would setup my printer but all it does is redirect you to another app that sets your printer up. Why not remove the fricken hp easy program then!? Especially because it’s listed on HP’s website as the program you NEED to use to setup your printer on Mac. Then in setting up a new printer in hp smart it just doesn’t recognize the printer through usb, I sat here for an hour watching the spinning circle while it tried to recognize the device. Meanwhile the hp easy easily recognized the printer instantly and even in printers and scanner setting on the Mac the printer shows up as plugged in through usb. My only problem is HP is REQUIRING the use of hp smart app basically and it doesn’t even work as good as hp easy?
Very Useful App
by Zach the Apple User on 2018/02/09 04:31
I find this app to be quite useful as it gives me a variety of options of printing from my phone. One feature I just took advantage of was the ability to link to Google Drive. This is useful to me because my school uses Google drive heavily, and my school laptop only prints on school network printers. This app allows me to access my drive and print at home through my phone. My only complaint with the app is that when I am on the preview to print a document, it takes awhile for it to be ready to print as if it’s not connected. In a minute or two it will give me the option to print as its ready. This could be reasons other than the app though, as I have an older HP printer, and my home network can also factor in. If you have an HP printer, I definitely recommend trying this app. I don’t regret it.
It’s better but not great. Still very clunky but at least a step in the right direction
by EponineB on 2020/01/09 21:51
The most recent update seems to be better and easier to change page size, certain pages etc. However the app gives no real direction on how to actually do it and their online support is subpar at best. A few tips for i-phone users, but make work for others: Changing document size: Select your document or let automatically pull up from your phone. Select the circle on the bottom that says print to pull up the print preview. Then click on the document to pull up the submenu on the bottom that allows you to resize and move. Click buttons that says resize and move to see options. When finished select done at the top of the screen to save changes. Printing page range, quality, color, quantity, 2-sided etc: Select your document or let automatically open from your phone. Select the circle on the bottom that says print to pull up the print preview. Go to the bottom of the screen to the little line above the printer name and swipe up. This pulls up the menu with the other available options for printing. Swipe back down to close menu. Hopefully this helps as the app is not very intuitive. I don’t understand why the size changing function is not on the slide up menu with the rest of the options but at least it is an option again.
Very Dissapointed
by Dissapointed in Detroit on 2019/11/04 01:11
I am very disappointed with the ink program. Upon starting I received two large cartridges. I didn’t print out ten pages when the color cartridge would not work. I kept getting an error message and though I would be contacted by HP. Then a week later my son needed something printed out for school. I would up going to the store and purchasing an ink cartridge so he could do his assignment. My credit card I used for the ink program expired about the same time and I did not respond to the emails they sent me regarding payment due and found out quickly that they take over your printer and you cannot use it until you are paid up. So all in all I’m paying them even though the cartridge they sent me was very short lived. I guess I’ll have to call them up and find out when I can get out of this program without them shutting down my printer. This program is nothing like I expected and in the long run I am paying much more than if I had just purchased cartridges from a local store.
Decent app
by KillThrillKult on 2020/02/10 10:00
I like the app its fairly easy to navigate. The printer is ok it uses a ton of ink and the low ink indicator is not very accurate I threw away a couple cartridges before figuring the stupid pop up was not very accurate it will print a lot more before needing to change it out and even after I put a new one it still pops up when I print from certain devices. And last it’s not compatible with a lot devices. Not sure if I just bought an odd model or what but the model above and below this model number seem to be compatible with everything. Guess I’m just not lucky with HP printers. Last one I bought was a diff. brand but it worked with all my laptops , phones and iPad. And didn’t beg for ink every two weeks. But it did break in about a year so. I guess this one with its faults is the best choice
Disappointing
by TedVTedV123456789 on 2020/09/17 17:15
I can understand the ease of setting a device like a printer up with a phone. It’s a great idea, unfortunately it doesn’t actually work. I went through all the steps as outlined in the app when prompted ... and the process timed out. When I tried to redo it, the app said my printer was ready to go; it wasn’t and I couldn’t print anything. So I switched to my laptop, which I’d be printing with anyway. The software told me no ink was installed, because ... duh, the program on my phone hadn’t had a chance to even get that far. Anyway, the desktop app told me what was wrong, but not how to fix it. I opened a panel on the front of the printer and took care of it myself. Since then I’ve had any number of problems, from the printer not connecting to the app, to it printing test sheets for no reason, to it printing the same page multiple times despite my having set copies to “1” and clearing the job list. Long story short, this app would be great if it worked, but it doesn’t, and while I can get my printer to work (sort of), it doesn’t work very well...
Extortion!!!
by Baby Konz on 2020/12/01 21:46
First of all, the App is entirely too busy and needlessly complicated when every picture or document on your phone has the ability to be printed from its original application. Then, you can scan documents if you have iPhone “Notes” without having to go the app. Besides, HP still stores the information you scan. Furthermore...I used the instant Ink program and got my first one in the mail. Somehow a glitch in that particular cartridge made me call support because I couldn’t use it with my printer. After an hour and a half, resetting my printer and uploading new software to the printer, I couldn’t get my printer working. It’s extortion when you can’t use the printer you purchased with the ink you purchased and you’re forced to spend more money to get it to work. I bought all I needed and I’ll never go back to HP, of that ridiculous application. Oh, and don’t get me started on outsourced customers service. Nothing better than being frustrated and having to speak to someone who is incredibly hard to understand.
3 for setup 5 for function
by Heidide on 2018/07/30 19:15
The setup was a bit of a pain and at times confusing in regards to the wifi requirements. I realize that it could’ve been entirely due to me, but keeping that in mind I do think the app’s user interface should be considered despite experience level. I am no expert, but also not a novice. That’s my very minor complaint and it doesn’t affect its rating so far. It’s been great for remotely scanning documents from the printer to my phone, printing, and even allows for some readjustment for size. That’s been a great feature when I’ve used it for art projects. I would love to see more customization for sizing, positioning, and preview, but I haven’t fully toyed with the app yet and it may be there. If not, that would be a request and still doesn’t take away from the 5 stars.
Easy to use
by EnsureMax on 2020/02/13 06:20
I enjoy using my hp printer, scanner and copier. Everything is literally at the palms of your hands. I mainly use it from my mobile app, instead from a laptop or desktop. To avoid going through all the steps of starting up a laptop or desktop. The only reason I gave it 4 stars, because I really don’t care for the company charging for papers that’s printed. I can go to the library to print papers because it’s the same amount of .10 per page when ordering HP’s ink refill service. I have to pay for my own paper and pay for my documents to be printed after paying for the printer. The only reason I might still use the service because I’m always forgetting to buy ink when it’s needed during the middle of the night. HP sends ink to your mailbox automatically when ink is getting low in the printer. Do some better about the price of paper being printed!!!
Cartridge Hostage Crisis
by cool your jers on 2020/03/23 17:33
I have had my HP7850 for about 1.5 years. In that time I have printed a small number of documents. Some for school and some personal. I am on my third set of cartridges due to printer not working properly. The tech support had me run several cleaning cycles to get it online the first time. It wasted all my ink on cling on a new printer. After that I could not even print black and white because the color cartridge was out of ink. I’m on my fourth set of cartridges, and have barely printed anything. And there is a problem with the color cartridge. If I print quickly after reinstalling, then it prints. If I wait a couple minutes the printer reports an error with the cartridge on the printer and my phone app says the color is out. Obviously it is not out. This is due to the computer chips on the ink so HP can hold you hostage and rake in money selling you cartridges that cost them pennies to produce. Give me a printer from 10 years ago. I did not have these issues. The technology hasn’t changed much mechanical for a long time. It’s all in the software.
APP to the Rescue!
by Yikes Tykes on 2018/08/12 00:27
I have a 2year old $400 HP Color Laserjet Pro MFP M277dw that suffered a hardware failure (nothing that I did) and now the display screen is blank. I spoke with HP customer service who diagnosed this problem and said that there was nothing they could do and I’d have to buy a new machine. WHAT?! They only warranty their products for 1 year and the extra coverage that I had purchased through Staples expired just days before this happened. NOT HAPPY... I had a $400 machine that was essentially a paper weight. With this APP, I have regained some control of my machine since I can no longer use the touchscreen on the actual printer. (Btw, HP did not suggest the APP as an alternative control, I found the APP by talking to a friend.) I have given only 4stars, because although the APP works great, I’m disappointed in HP and their product and the APP does not control ALL of the functions of my All-in-one.
Nice printer
by DS Johnson on 2020/06/18 02:28
So far so good. I pick this printer because I needed one and having a hard time trying to find them online or in the store. I also wanted to try Insta ink. I dread going to the store purchasing ink so knowing it will be shipped based on usage is a win win for me. Very easy set up to get printing, easy registration for Insta ink. I like that it doesn’t have a lot of buttons pretty much a clean printer. I want to use for printing on iron on transfer and other various craft projects. I will see how it does for photos as that is important. The scan process was beautiful but I was a little confused at first how to work it but figured it out. When I was searching for printers I didn’t even look at the details for this one, glad I chose it. I will try to remember to edit after I print photos to review.
New Beginnings
by swimtwome on 2020/04/14 13:57
I am so happy with my new printer especially after being able to it set up and print my first page today. We are all emotionally mentally and physically going through a hard time in our lives with the Coronavirus pandemic and it can be very overwhelming and hard to concentrate which has been my situation. This is the first step towards me becoming a small business owner, a side gig until I am back at work and when I am blessed to retire early in the next 4-5 years this will be my full time gig. Starting out with a small budget the cost of this printer did not set me back financially and for that I am appreciative. Going forward I will not take “time” for granted. Everyone reading this review no matter what your faith let’s keep pushing.
HP Quality isn’t what it use to be!
by Nik-Nik3 on 2019/03/26 18:37
HP has gone down hill. I spend a ton of cash buying their brand computers & all in one printers & they NEVER hold up anymore. Computer was bought brand new at same time & recently the hard drive failed. & it barely got used. This printer is crap & this app isn’t any better. Why can I not print multiple pics on one page?! Back in the day they had that feature. I will NEVER buy anything HP brand from here on out! this printer has too many issues & it’s not but a few years old. Nothing they make is made to last; like it was in the past. I have always been a huge #1 fan, not anymore. HP was the only brand I’ve ever bought. That ends now! & ink should never be as expensive as HP demands. For now on out; if companies want my business they will have to earn it by making quality products & I will never buy anything else with such a short warranty. If you believe in your products then you will stand behind them.
Privacy invasive
by ShawnLe on 2021/04/24 22:04
Looking at some of the reviews it quickly becomes apparent many people are not used to recognizing privacy and security risks. Rather they only see the shiny toy (metaphorically speaking) being dangled in front of them thinking of cool features or how easy it might make things giving little to no thought “why they NEED” that information or what could be the consequences of them having information they (HP in this case) demand. There is no legitimate reason HP needs the exact geographical location of a printer either I bought or installing for someone else and zero reason why this information would be required to make it work. Further, if HP somehow Forced this to the point the printer would not work at all without yielding all the information HP wants I would never buy anything of theirs again for myself nor work and share this with everyone I know in and out of work. This is NOT acceptable HP. Now time to remove this Privacy invasive APP.
Simple and Easy To Use But...
by skillymcmyles on 2017/10/27 23:57
I needed to scan and email some documents and the app was nearly perfect in helping me succeed however I made the error of adding too many documents to one pdf. You would think a simple fix would be found within the app, however, once you scan a document and save a file as a pdf you can not separate the images. They are saved as one slide show and you would have to go back and rescan each item and save each item as a downsized image that way. If one could simply edit the saved pdf after within the app after a save, I would rate this 5 stars but it inconvenienced me snd caused me to have to use an external source to achieve my goal. Emailers be mindful and check your Pdf sizes before considering yourself safe to save all those scanned documents and go about your business with this easy to use and confuse app.
I love this printer
by Evon Jennnings on 2020/03/28 04:12
I have always loved HP products but is wasn’t until recently when I tried to be cheap and buy an Epson product that I realized how much I missed and love HP. I brought an Epson all in one WF 2540 at least 5 years ago and I didn’t really start using it until about 3 years ago. It could have been the fact that the technology was out dated but I don’t want to give them any excuses because I had my HP for 10 years before she died on me. There was always a problem and their printer always found away to annoy me. I have found a new love with the HP Printer and their app it makes everything so easy. Plus, I get to do most of my work on the one thing that stays in my hand and that’s my cellphone. The app is extremely useful as well.
Clunky
by Sandipez on 2018/12/08 19:06
It works but initial printer setup was painful and slow. App menus pretended to go to another menu but sat on existing menu with title changed. Rebooted printer and app and things worked better. No back option when going to send a link to someone else. Option to change auto off timing but is preset? Still shows greyed drop down. This is somewhat outside of the app but when ordering ink the app opens a browser. It does automatically send the printer model but the site doesn’t actually show ink for your printer. It seems to try and then gives up, showing the generic options like you didn’t search at all. For our printer if it auto shuts off there is no printing to it until someone gets up and turns it on again. Probably more a printer feature issue but app could have wake up in it. PCs have had the option for over 2 decades.
I’m LIVID!
by Utility68 on 2018/11/29 18:25
Clearly, they make their money by selling ink, so they want the printer connected to every device, web service and potential user imaginable. That capability is great, but if you unknowingly check a box that gives them the right, you’ll come into your room/office (like I did) to find a PRINTED notice that my FIRMWARE had received and installed an update while I was away. You HAVE MY EMAIL ADDRESS! You have access to my phone AND Mac apps, but I need a color page with about 300 words telling me that a firmware update occurred? Well OF COURSE THEY THINK I DO... just waste away my ink AND paper notifying me of something that 52 million other apps/devices/operating systems do JUST FINE WITHOUT USING PAPER AND INK! Ugh. So now I’ve shut off virtually EVERY ASPECT of this printer’s connectivity, because I STILL don’t feel comfortable that I actually know where or what I checked giving them the right to print things on my printer while I’m not even there... OR AM THERE and have the misfortune of leaving paper in the machine!
WOW
by onoyoudont on 2020/04/02 02:59
I was just commenting to my husband about the ease of setup for this Envy printer by HP. Just plug it in, choose language and country, download app suggested on my phone and the directions are so easy, It basically does it all by itself. In no time it was working off any device. Also the print quality is excellent!! Absolutely clear, in sync and good color depth. I am very impressed since my last printer like this with all my needed bells and whistles required hard wire set up before wireless, driver installation by me and multiple pages of printing calibration. Just a note on the price: $30 trade in on an older printer trade in and $100 sale off original price as well. Less than $150 for printer and 2 new ink cartridges, for after the demo ink runs dry!! Thank you!
Accidentally found this app
by cantwait2retire on 2018/07/09 00:55
I have been looking for an app that scans and emails, straightens out scans, etc. After reading reviews, downloading a few and trying them, and so on, which by the way, was disappointing because most of them have subscriptions. I will not pay for any subscriptions for a scanning app. If I found one that was good enough I wouldn’t have minded paying for the app but not a subscription. However, Apple does not allow you try apps like I was able to with a past phone I owned. I have an HP printer and when this one popped up while I was doing another search I was pleasantly surprised after downloading it and giving it a try. If you have an HP printer give this a shot. I don’t believe you will be disappointed.
Finally figured out how to resize photos on updated app
by Marna3 on 2019/11/11 21:22
I finally figured out how to resize photos with the updated version of the hp smart app on my i phone. The hp community wasn’t able to help but after many attempts I accidentally got it to resize. You click on the blue square that says print. The select your photo and click print. Then click the tiny arrow in the upper left corner of your photo. If you don’t see the arrow, click the upset left corner of the photo anyway. At the bottom of your screen, click the icon labeled manual. That will allow you to resize the photo with your fingers. So glad to find this feature did not disappear with the update. It was just difficult to find. Great app and I use it all the time!
Absolute trash.
by BethP1394727 on 2020/12/21 23:00
HP’s services are an absolute joke. I cannot get support on my printer because it’s out of warranty? You have to call, go on the website, call again, visit the website. You get directed in a million circles. My printer is two years old and does not print after first and second level cleaning it advises me to visit the website for support which I am unable to access since my warranty is out of date. I have to pay a monthly fee for “services” to send me new ink when I run out but I can’t even get through a cartridge without issues printing. As if 2020 hasn’t sucked enough the lack of quality in their overpriced products and run around so-called “services” are the cherry on top. Working from home is usually a breeze but since I am unable to print quality pages my job has become far more complicated. The last time I needed help with my printer their “support team” was condescending rude and provided no real solutions. thanks for nothing HP.
Stupid HP
by l4ddeet on 2021/04/24 16:56
This printer and HP smart is the most frustrating device and program devised by people to date. It has a mind of its own and when you try to troubleshoot with HP Smart it doesn’t help at all. For example, trying to do a chemistry class and I needed to print some tables off for reference. I have previously printed items with no problem. Try to print today, says my printer is offline. Well, how do I get it back online? I go to the HP Dumb for assistance and it tells me to go to a menu and select to put the printer online. Well, when I go to the menu the only option is to use the printer offline. So I click that since it’s the only option and what happens? Nothing. New drivers downloaded, still nothing. I recommend against all HP printer, devices, programs. Why keep coming out with new crap when you haven’t even figured out how to make sure the old stuff works? Here’s a hint HP, make your stuff work. Never buying anything associated with HP again.
Five Star Fax
by jsjacksgirl on 2021/01/06 22:05
I had a important document to send to IRS regarding a stimulus check going to a closed bank account. I tried 3 different apps on the IOS App Store and all three offered free trials that tried to charge me when the fax was actually sent. I have a HP WiFi printer and decided to try the HP Smart App to see if it possibly sent faxes. Not only did it send faxes, it gave me a 30 day trial without trying to get money out of my pocket today. I realize people use free trials for a one time fax, however the next time they need to fax something they would remember the free trial that went so smoothly. That being said, HP is now my go to app for printing and faxing. I have used Hewlett-Packard Packard since it’s inception and love them even more if it’s possible.
HP OfficeJet Pro 6978
by QueenSewLady on 2021/04/12 15:38
If you are computer challenged as I then this printer is for you! Due to a series of life events I am slow getting my printer set up. I have been using it simply as a scan and print until today when I had to print a document or lose it. I still haven’t gotten my laptop set up because I had a previous HP printer in my system that seems to be slowing me down with that but it only took me less than 5 minutes to connect my phone to this printer and start printing the document I needed! I also have an HP Pavilion and love both products. I went through a Lenovo and a Dell to get to this point but I am hooked on HP now. To date this printer has done everything I have required of it.
HP means “Highly Professional.”
by kool kit on 2021/01/17 03:38
I have been very pleased with my HP Envy series home printer. It is very easy to use and my favorite fact is that is very easy to print from my phone app as well as from my laptop. It is a very useful copier. I do not use the scanner feature very often, but it is also helpful, and I am glad to have that feature. I would highly recommend this for a general use home printer, but I wish that this unit had the capability to zoom or minimize images. I rarely use the color printing, so my color ink cartridges just dry up and the color balance is not very consistent or accurate. Also, it does not have the capacity to do multiple copies of “back to back” (2-sided to 2-sided) copies.
What a horrible user experience!
by SendingOutAnSOS on 2021/01/16 16:15
First, if one is using an iOS device, they do not need this app to print docs (thank goodness!). This app is simply put, a money grab by HP to push their awful monthly plan on customers who already purchased their printers. They do NOT accurately describe monthly plans (there are none starting as low as $.99). But let’s get back to what the app should do but doesn’t... how about giving the user the ability to check ink levels??? Nope. How about a quick easy link to the HP store to order replacement ink cartridges? Nope. When hitting the link I’m presented with the wrong printer model and mine isn’t anywhere on the store’s site. Then the ink cartilages do nothing to provide useful information (such as what color cartridges are included). Instead it’s just a pitch about the great quality of HP ink. Guess what? I’m now more determined to find alternative ink solutions other than HP. This reminded me why I didn’t bother a printer for so many years.
Good Functionality
by Ruth NYC on 2019/11/06 15:42
The convenience of being able to wirelessly connect all my devices to the printer via the HP Smart app is amazing. And even better, the app allows me to do so much more. I really like the possibilities it offers even though I haven’t had the opportunity to explore most of the other features as yet. One thing that struck me as odd, however, about the print feature is that when I sent a print job from my iPad instead of my laptop computer, the font was increased turning a one-page document into a two-page print job. I printed the same document again from my laptop computer to see if the same issue would occur but the document printed just fine that time . I didn’t test the print quality from my phone but I wonder if the issue impacts all non-computer-initiated print jobs.
Really reliable... difficult to set up and not efficient
by AmyDarr on 2021/03/25 03:50
This HP Smart app enables me to print by wifi without needing to connect to the printer for setup (needing to connect by actual wires is the printer’s fault... HP Smart gives me the work-around). It has been incredibly tenable, penses surprisingly reliably e considering how nearly impossible it was to get set up. The printer wifi must be on, and I have to change my wifi settings to be connected to the printer (as in changing from my home server’s wifi to the printer’s icon on my phone Settings. Weird, huh? Then, in order to send the job I click “print” (reasonable enough) but then it brings up all these contacts (it would send as an attachment to a text) and other apps I could send my document to... and *here* it is absolutely essential to hit a print image/icon that is far to the right of the many other icons. I don’t know how I ever figured it out in the first place, but it works... and *I* am the only person in the household who can print from this printer (if my husband wants something printed, he sends it to me as an attachment to an e-mail message, which I then open and print). Pretty strange, inelegant, but it works.
Persistent Printing and Scanning
by Valid ode on 2020/12/11 19:30
I have had nothing but problems printing and scanning since purchasing the HP 5200 Series All-In-One Printer for the past year. Because of Covid it was nearly impossible to reach technical support without first having opened a ticket. When I finally was able to reach someone it took 4 hours for tech support to get the printer to print and scan. Also the tech told me there was an unrelated problem with my computer which he could fix for $100. It’s important to note that I never had issues before with my Mac laptop prior to this call. Problems still persist to this day with the unit which must be unplugged each time to get it online so it will print or scan. I am totally disgusted and would not recommend any HP products based on my experience. In the past, HP was known for the quality of their products and support. My question is simply what happened?.
HP deskjet 2600 scanner
by Kaiser KP on 2021/03/23 07:23
Efficient. At least once you get to learn its functions. Not super predictable as far as user friendly or guiding. However, once you realize you can save and go back without having to send the first page in the email, then you can actually go back on the same thread and scan more pages to add to the same file that you’re wanting to send off. It will not delete or erase your freshly scanned doc. Once it’s learned and trusted, this device gets an A rating. No + because of the intermediate level XP. Not beginner stuff, and the whole manual is online. Overall you won’t be disappointed for a whopping $40. You go Glen CoCo ! I mean HP Dj scan feature and phone application!
Overcame relocation issues with great response
by IInvest on 2020/12/19 14:18
Not very long after obtaining my HP ink less printer, we packed up and moved from our home of 15 years and relocated to a senior living facility 8 miles away. Re-establishing our connections proved to be very difficult as the installation disk and instructions failed to accompany us. In this pandemic time getting support proved difficult. Fortunately our son had been a pioneer with me of entering Apple products in 1974. As an undergraduate at Duke University one of his majors was electrical engineering. He has gone on to medical school , residency and practice as a heart and lung surgeon , including transplants. Without him I would not be in a position to function in supporting COVID-19 medical support and writing some history.
Pitiful app. Used to allow background printing. Very little privacy now too.
by MDRad on 2021/03/01 22:30
App is less friendly than previously. No background printing, you actually need to leave the app running while printing - 1980s style. Check out the App Privacy section in the app’s description below - incredibly intrusive and invasive tracking and data collection on you and your phone. The HP Printer app has 8 data categories tracked, Epson has 1 necessary tracker, Brother has 2. This app is like a phishing email. And it requires compliance with an intrusive End User License Agreement before it lets you print. If you actually read it, the new EULA is extremely invasive, & cedes all rights to HP and leaves users with little if any privacy in printing or user rights. No option to opt out that I could see. The HP Smart app was useful in the past, but this new version requires accepting an invasive EULA to launch. Spyware so they can sell your data, including whatever you print.
Wow.
by Gjoliver on 2020/07/11 04:25
So I knew about the B.S. that it is to use HP Brand ink figured work around it with 3rd party inks fine whatever I’ll bite for a 50$ printer. Buy the printer and install this smooth looking app cool seems neat have some cool features which would be great if the thing would actually work. The app fails to connect forces you into command screens to get anything done then makes you jump through 30 hoops just to find out that your setup failed and gives you no ability to connect again, besides a useless retry button. You have to force reset the thing to attempt the disaster that is an HP all over again. The people can’t even print you an instruction booklet and instead force you to print it yourself. TLDR: HP is literally the worst. I’d rather stick a cactus in my anus then ever use this gigantic 50$ paperweight ever again. Thanks for the headache HP please continue dying a slow painful death I hope you get replaced by a cheap knockoff Chinese company.
Never works
by John Jerackas on 2019/10/25 03:19
I have to keep unplugging and plugging it back in so it will say it it connected to our internet, so can’t use app and most time on our phones or tablets it says no printer found whenever we need to print something. So far I hate this printer because it never will find the printer when needed and actually print something. Our old HP printer never did this, this new printer 9010pro series never ever works when needed, our laptop won’t hook up to it either, it says it did but when you try to print it says error, or need to download driver on computer which it says we already did, getting very frustrated !!! Tried to use the app to print and it said no air printer found!! Please fix, a direct response by email would be nice with a solution, I’m ready to get rid of our HP printer and computer and try a different company brand, we are tired of it never working when we need it to.
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All Versions
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Current Version (8.5.1)
5.0
1,996,244 total
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App name
HP Smart
Description
Print, scan, and share files by using HP Smart with your HP Printer. HP Smart makes it easy to get started and keeps you going with features like Print Anywhere or Mobile Fax! · Start with a hassle-free set up, then print, scan, copy, and share files directly from your mobile device to your friends, co-workers, or a linked cloud account · Manage or print to your printer using any network connection · Order supplies, get support, and manage your HP account straight from the app · Create high-quality scans with your mobile device’s camera or import existing files, then preview, edit, and save them as PDFs and JPEGs or send them in your favorite cloud storage account · Edit and enhance your photos by adding filters and text, cropping, and adjusting the saturation, contrast, or brightness · It’s easy to send secure faxes from the app with Mobile Fax · Be more productive with customizable one-touch Shortcuts (formally Smart Tasks) · Access hundreds of printable crafts, cards, and learning activities for free with Printables! Get involved and get your family creating together! Some HP Smart features require a network connection and an HP account for full functionality. Certain features/software are available in English language only. For a full list of supported printers, visit: http://support.hp.com/us-en/document/c03722645?openCLC=true
Easy does it
by MrRad1978 on 2021/05/09 03:14
Finally can print photos from my phone. How cool and easy to use. Wooooohooooo
USB Would Be Much Easier
by Undoubted MVP on 2021/05/09 02:55
Haven’t figured out how to make the USB work with a laptop yet. Never had this problem until coming across this printer. I even have an HP laptop that will not print to it so I’m stuck printing from my iPhone using this silly app until I can get it working.
Lengthy, frustrating, had to go through the process multiple times installation.
by Nagapotamus on 2021/05/09 00:26
Very frustrated right now. Over an hour to set up wireless. Then had to establish some sort of account before I was allowed to scan. Process too lengthy. Kept getting message that printer couldn’t be found. Both my iPhone and the printer had strong signal for internet snd I was sitting next to router AND modem. Maybe if I go outside and throw something I’ll feel better.
Color!!!!
by Emojifin45 on 2021/05/08 22:16
New HP cartridges but cant get color from desktop.. but with phone & app i get color yayyyyyyyyy!!!!!!!
Best in the Market
by gsisodia on 2021/05/08 22:03
I feel like home & office at same time.
7 Star Scanner by HP easy and user friendly App
by Wiseman KUWAIT on 2021/05/08 19:17
The best compact and awesome App. No need to carry any Portable Scanner anymore. The beauty of the App is that the documents can be easily shared to all Social Media Platforms including all our Emails. Hats off to the HP Software Team. I use this quiet often for my Expenses Receipts & Certificates.
Easy and Quick
by TL_WISE on 2021/05/08 18:46
I love our HP Envy photo printer and when used in conjunction with the app, it makes printing pictures and other items the easiest thing you’ll do all day!
EPrint
by BlackFitness on 2021/05/08 17:51
Super easy and convenient!
Just let me connect without your app
by rocks sox on 2021/05/08 17:47
You have to download an app and give it access to your photos. Horribly inconvenient
Junk
by gregs gal on 2021/05/08 15:17
Will not print, so frustrating.
At least It works
by apple demands are a pain on 2021/05/08 14:00
This seems like a great app. Although, I have had problems connecting my iPhone to the printer. Once connected, it doesn’t always stay connected. It can get frustrating. Now to make matters Worse, they demand an update and I can’t use the app at all ☹️
Documental
by NashyT22 on 2021/05/08 02:02
Buena calidad perfecto para hacer mis trabajos gracias
Stop printing
by jodigat on 2021/05/08 01:43
Too hard toser up
Printer
by markgeelee on 2021/05/08 01:26
Nice and easy set up
Tricky set up
by dj broady on 2021/05/07 22:29
I give it a 5 star now that it’s set up and running smoothly. My patience was tested the set up was so easy it was challenging. A actual manual would help rather than relying solely on the app.
The new update is awful
by Beu2fool80 on 2021/05/07 21:26
This new update is horrible! Detect edges? It does not! It cuts papers in half or makes strange shapes out of them. Flips them sideways and upside down when scanned properly. It’s just awful if you have a student distance learning and trying to get something back to a teacher in under an hour to find out your pages have been cut off due to the new update. Put it back the way it was. This app is now garbage when scanning!!!
Worse ever
by SgtPerry3074 on 2021/05/07 20:58
App too slow. Printer’s set up is stupidly arduous
Do not buy this printer
by Hot L**** A on 2021/05/07 18:31
By far worst printer/printer software experience I’ve ever had. The printer is impossible to connect to your computer and when you do it won’t print in color. The app requires you to sign in to be able to print anything and is the least logistically organized nightmare I’ve ever encountered. So many hours have been lost on this waste of resources. Please save yourself.
Love it
by liseeth on 2021/05/07 17:07
Everything its amazing about this app and printer
My print job
by BeaAuddy on 2021/05/07 17:03
Excellent instructions and easy to use.
Wonderful app
by davisdesign on 2021/05/07 16:24
Because of a tornado my printer doesn’t like to work. The app was a sure blessing to be able to scan documents and share with my people.
Love it
by kie1243 on 2021/05/07 14:15
Very easy to use !
Printer
by ecolon42 on 2021/05/07 12:37
Unnecessarily difficult to set up and use.
Great experience
by Hill-Conley on 2021/05/07 12:23
This is a great printer for your home office. You can do everything from your mobile device. This has kept me from driving to the office during the pandemic.
Frustration
by Homeschoolerofthree on 2021/05/07 12:21
I miss the days when I could select my printing options from the printer itself. Half the time my phone, iPad,or computer won’t connect and it takes me twice the time to print something. Very frustrating since I bought the printer to streamline and save time. It didn’t come with any directions as to how to access what it will do. My husband finally bought another printer for his own personal use and I continue to use this one despite the frustration.
Terrible printer
by us$$8 on 2021/05/07 04:18
Can not print photos
Me encanta saca todo muy bien
by con confianza on 2021/05/07 03:04
Perfecto
Nothing works
by SpnBritt on 2021/05/07 02:13
I’ve gotten two different HP printers. One completely stopped printing in color and then stopped printing all together after only using it for about 6 months. The new one worked for about 2-3 weeks and not it won’t respond to any commands. Getting help is basically pointless. You either can’t reach anyone or they have no idea what they’re doing or simply “can’t doing anything” to resolve. I also have a HP laptop that got so slow after about 9 months of having it that I don’t even use it anymore. All products were bought brand new. Completely dissatisfied with this entire company after wasting almost $1000 on their trash products. Switching to new brands soon.
Best Printer I’ve ever used
by Mayowa B on 2021/05/07 01:38
Working from home makes this printer far more needed. I don’t know how I worked without it for so long
Making Mother’s Day cards
by artsy bev on 2021/05/07 00:57
Just enjoying using family memories! For cards!
Set up challenging.
by 2Me2222 on 2021/05/06 23:27
After persevering, seems fantastic!! Need phone help when directions and apps are coming at you from all directions, some scan-a-codes provide nothing ( out of date?? Or just not functioning well during covid? ). Since Tango X printer was on Apple and ordered thru them, I expected grtr ease of setup because Apple has been very good at insisting on that in past, just by nature of Apple carrying product when not an Apple product. Idea of automatically paying monthly for a printer plan and having ink arrive when I’ll be needing it is fantastic. I have no computer just phone and ipad, but so far so good. Why do we even need computers anymore for home use where we don’t do significant qty of printing—I’ll happily go to print/shop store if needed for great quantities. BUT set up definitely needs availability of someone to talk to when difficulty occurs, in part because at some point in my way past I had been HP printer registered owner, also, HP says go them to get app, I went directly to Apple for dwnload before realizing HP’s recommendation, so i was already off course to begin with!
HP Smart App
by srmi610 on 2021/05/06 22:45
HP Smart App will not download on my HP Pavilion desktop computer. It states “You own this app” but errors out with code 0x80073CFB
Totally Great product!!!!!! Thank you!!!!!!
by staclb1 on 2021/05/06 21:57
This is so great I did all this from my phone. Thank you for convience of sending faxes within all in one printer and my phone. Love Love Love Love Love 😊!!!!!! Stacy Bullard 😊
Easy to use
by boloche1 on 2021/05/06 21:01
Easy to use
smart app
by Ric_XG on 2021/05/06 20:20
Convenient to scan and print
Rolling the dice
by Need my printer on 2021/05/06 17:36
One day it’ll print, the next day it will not.
Home
by LESHONMORGAN on 2021/05/06 17:27
Great printer
Amazing
by PartyPoopEr 💋 on 2021/05/06 15:12
I love the app and I LOVE my new printer. It’s so convenient and for an amazing price!
HP Print
by GNIck1 on 2021/05/06 13:47
Works great! Very user friendly.
Printer unavailable
by cabchad on 2021/05/06 13:24
Printer keeps disconnecting and is never available when I need it.
I love it
by bcool2212 on 2021/05/06 07:34
I love it because I can control the size of my printing
Easy to use
by AngieQuach on 2021/05/06 05:35
Most efficient home printing system because of the app!
Works when it wants
by Dave1727 on 2021/05/06 01:03
Always says can’t detect printer, worked for maybe two weeks and then bye . App is useless
Love it!
by jcdccruz on 2021/05/06 00:21
I lobe it! Was easy to set up!
The best
by Donalddou on 2021/05/05 22:57
I’ve tried online Faxing before at a very healthy price, this is the best print option by far, D from Wisconsin
Agent
by pikchure on 2021/05/05 22:20
Good quality but very difficult set up with no instruction book enclosed
Hp smart
by One holy child on 2021/05/05 22:05
Makes it so much more amazingly easy to print something out!
Love it
by gr657 on 2021/05/05 21:06
I bought it a little over two years ago and it hasn’t given me a issue yet. Can scan to phone, computer. Make copies when I’m in another room. Really good product.
Not user friendly
by golflane62 on 2021/05/05 19:46
Unless good at technology very difficult and doesn’t work well with I pad.
Love Me Some HP!
by Cajunlady67 on 2021/05/05 19:25
First Time Using My New HP ENVY 6400 all in one printer! Couldn’t be more satisfied with my purchase. Gonna make my life so much easier now. Thanks!!!!!
Recamo
by esterno cleidomastoideo on 2021/05/05 19:22
Quiero desinstalar la la aplicación y no puedo uds son unos rateros nunca pusieron que se iba a cobrar un cargo mensual de 14.99 no quiero la aplicación y devuélvanme mi dinero . Ladrones
To complicated
by jbkjsdb jhjhv on 2021/05/05 18:49
The app is not user friendly. All this photo crap and all I want to do it print documents off my I pad from my mail. It claims my ink is good but it came out really faded I just want a simple printer that is not for photos and easy to use Simple is better for some people. Please come out with a simple document printer. Black and white
GreT!
by kynnni on 2021/05/05 18:21
Great print love it! Gets frustrating every time I have to print though and connecting I have to mess around with it for like 29 minutes turn off and on unplug until I can actual print something
HP Deskjet 3752
by KP&SP on 2021/05/05 17:30
Easy to navigate & great design
won’t download
by new modem on 2021/05/05 15:53
HP smart will not load to my HP laptop. go figure
Terrible expensive printer/scanner
by Suzanne DP on 2021/05/05 14:55
This is the worst printer/scanner I have ever purchased! It cost me over $400 and it isn’t worth a penny. My free printers/scanners that I was given with past computer purchases were 100% better. This HP Tango X printer was also falsely advertised on Apple’s website. It doesn’t scan multiple pages together, it prints extremely slowly after multiple issues, it skips pages, and the printer ink is almost gone despite the fact that I barely use it! It is a piece of junk! And to make matters worse, HP’s software has tried to block my printing and force me to sign up for their online printer ink program!! A class action should be filed! I want my money back!!
Easy App
by ROMAD420 on 2021/05/05 14:33
Outstanding! I can print from my phone and they come out perfect!
Printer/ fax
by Mrs. VSmith on 2021/05/05 12:41
I love it
Junk
by ocexpert on 2021/05/05 04:51
Junk to hard to set up
Account requirement is outrageous
by Would be nice if it worked... on 2021/05/05 03:24
This app requires an account and registration for no reason whatsoever and will prevent you from accessing your printer’s full functionality until you create that account. Your servers don’t need to be involved in scanning my documents, this is really stupid.
Stop forcing us to create accounts
by Nicole the kid on 2021/05/05 03:24
Great to set up printer. Uber annoying to set up scanner, why would I need an account on your server to scan from my scanner to my phone ? Boo bad
Awesome
by fjencjenwnd on 2021/05/05 01:38
Just bought printer and I have to say that it is the best thing that happened since nuclear fission
Works as expected.
by Lep Rocket on 2021/05/05 00:34
Nothing fancy. Works as expected.
great printer for daily use
by tejaskaikala on 2021/05/04 23:59
I love using this printer. It is easy to install and to use. I usually print 2 or 3 pages on an average.
Ink perfect
by Izet juggalette on 2021/05/04 22:55
I love this printer!, and the app, and the ink they send it just in time
HP Smart
by Pudibear on 2021/05/04 20:32
This app is so easy to use it’s done in the blink of an eye
Go HP Printers make great door stops, this app junk
by Sorrysorry darn product yahoo on 2021/05/04 20:08
I have an up to date I Phone. Months ago the app barely worked. Tried to use it several weeks ago and demanded I rel-login. Wouldn’t log in as it said there was connection issues. After many try’s and checking my phone (which had no issues) I deleted the app. I reloaded it again through Apple Store. Tried to log in again and app freezes and won’t let you log in. This app is a word I can not use on this sight , and it is not nice. Don’t waist your time on HP or this App. I am using my printer for direct printing till it breaks. While using another brand for my work. No matter how much you pay, HP printer fail quickly and the app is horrible.
Unable to scan and send
by alaskaggg on 2021/05/04 20:02
Unable to scan or use mobile fax on my iPhone X or iPad I have been using it with no problem until yesterday and now I can’t use either function on my iPhone or iPad
Most features fail
by J. Ray Sparks on 2021/05/04 19:58
The only way we can print anything is to either plug it in like it’s 1990 again, or airdrop the file to our iPhones on the HP smart app then print directly from there. Otherwise the printer is useless.
HP ENVY 5052 prints Great Quality pages
by Hardwear Customs on 2021/05/04 18:25
I love it
Does everything I need!
by adicon777 on 2021/05/04 17:18
Easy to use and does everything I need, love it!
Awful
by Mi schmall on 2021/05/04 16:48
Unreliable
Worse printer I have ever used
by Msiafph on 2021/05/04 16:16
Apparently you need to install a new set of ink cartridges every time you want to print... HP = EWaste!
Printer Connectivity
by Life's Journey on 2021/05/04 14:47
I’m CONSTANTLY having to shut off and restart the printer so it will connect wirelessly and allow me to print wireless. Would be great if not for this annoyance.
Never wants to actually print!!
by nattylynn92 on 2021/05/04 14:05
If it would work, it would be a great app! But 98% of the time once the printer is connected, says its ready and the print button lights up.. you click it and says sending to printer. Then it says something happened and won’t print! We run a business and do all of our invoicing from home and this is making it extremely difficult!
Best printer ever
by Karmaist on 2021/05/04 13:47
HP Smart is so user friendly! It prints no problem from all of my devices. Replacing the ink cartridges is not difficult. I’ve had a number of different printers over the years but this is by far the best!
Set-up.
by TaylorChristie15 on 2021/05/04 13:29
Externally easy and user friendly
💕HP is the BEST printer\app\ink!!
by jes33sicaf on 2021/05/04 10:54
PERFECT for everything and anything i need!!
Sleazy attempt to upsell you on ink subscription
by Meaculpaz on 2021/05/04 03:13
To the point of actually being useless to find out things like ink levels.
Amazing
by Ray-luv on 2021/05/04 02:30
This machine makes my life a little easier,
Forced to make an account
by red letter day on 2021/05/04 01:57
Don’t force users to create an HP account just to use the scanner on a product they already paid for. There is no reason I should have to go through the account creation and verification process just to scan an image. The app was not able to find my printer unless I used the IP address. Overall a very poor user experience.
Awesome !
by MelaMe6352 on 2021/05/04 01:28
Thank you HP for creating this amazing app!
Printer
by Tricia Nguyen on 2021/05/04 00:35
Works good on my IPhone 8 Plus and Android phone with no problems at all.
Not user friendly
by Elicarrera on 2021/05/03 23:58
This HP disconnects from wifi every 5 min. It will not let you do anything unless you print a status report. The report prints in color, both wasting my ink and paper. Wifi logo is always blinking no matter what. I loose 20 mon in between printing to figure out the printer.
Pretty bare bones
by Beezer1975 on 2021/05/03 23:32
It prints..
HP Smart
by gac96 on 2021/05/03 22:06
Doesn’t work with my iPhone 12mini. And yes I’ve tried everything! Ugh. Now what do I do. I bought this printer bc it’s stated on the box...simple set up and worry free wireless. Neither is true in this case.
This printer and software are easy to use
by poop sickel on 2021/05/03 21:59
Thank you for a great product
I’m in love!!!
by kingfish👀 on 2021/05/03 21:50
I really love how easy everything is to operate from my phone!!!!❤️
Stopped printing in color
by gffjnb on 2021/05/03 21:13
The app doesn’t have an option to change from monochrome to color, the printer prints in color and monochrome from my computer but there’s no way to change that from my phone
Review of Smart Print
by tedjo67 on 2021/05/03 20:58
HP Customer service is lousy they refused to give you a phone number that you can actually talk to an American person live on the phone to help you troubleshoot an issue
Useful app; mostly helpful for new printer setup
by fjpoblam on 2021/05/03 20:33
* Note! Requires HP userid! (They’d like to sell you stuff.) ===* Our 4-year-old 5540 finally gave up. Oldest printer we’ve ever had. Paper input failed (falsely claimed “Paper jam”). ===* We got a new printer. 6055e. (HP rep recommended 7715; we alternately considered Tango, but no scanning/duplex.) 6055e setup was mostly easy EXCEPT for awkward Wi-Fi connect and cartridge load (nowhere near as easy as 5540). ===* Good app checking ink levels; good for cheap ink. ===* Scanning? Hit or miss. Tried photo aligned flush at corner: some pixels truncated. Tried photo centered on scanner. PITA to fiddle with rotation to get it right in my ohoto manipulation app.
Terrible printer and scanner
by TReilly64 on 2021/05/03 18:35
Worst equipment I’ve ever purchased. Never connects correctly and have wasted more time trying to connect to wifi and printer. I don’t think I would purchase another HP printer based on this performance.
Boy are these scans sloppy and hard to attach.
by Thirdnicknametry8 on 2021/05/03 18:04
The title says it all
Hp app
by MyPompsky on 2021/05/03 14:45
Very nice app....easy to use....wonderful communication with the printer....
Best app ever!!
by princepop777 on 2021/05/03 05:55
This app is great it has filters and everything do recommend
App is good but not the printer config
by yukengggg on 2021/05/03 03:31
It only works with iOS device and windows cannot sent file on WiFi as it requires wire. Just too frustrated with the customer support too currently as not able to reach them and your customer journey is a joke.
GabAlex
by 01Princes4 on 2021/05/03 02:16
Easy to use and ink supply is always on the go.👍
Love App
by Apple2luv10 on 2021/05/03 01:44
I love this App when my dang printer decides to work properly. It is handy for all things.
5 stars
by Bellerossett on 2021/05/02 23:06
Very convenient and useful when needed to just get the papers ASAP
Phone and printer combo is amazing
by kimmy#1 on 2021/03/18 18:58
I just want to say that I think all these apps and new features on these printers are just amazing and I think it makes it easy for people like myself who uses my phone more than I use my laptop I have this really cheap laptop that is very slow and I’m kind of likeWhy should I buy an expensive laptop that I’m barely going to use because I have a printer that I barely use and I go through printers yearly no matter how expensive they are because I would have them sit there and the ink dry out and damage the printer so I only use my printer once or twice a yearSo instead of me rushing to the store to spend money for a decent working laptop I use my phone and print from my phone scan from my phone I mean my head just exploded because I was so excited I was able to scan a document that I need to really quickly and email it right away from my phone and I just think that was just amazing and I’m so happy thank you , thank you keep these new features coming
Sleek but Awful
by saysay123456789010 on 2021/02/04 05:17
I logged in, which all on its own was not the best because multiple times it gave me an error message that was the equivalent of “something went wrong” without any explanation, after struggling with the app for 20min it finally connected at which point the instructions, which are repetitive and clear as mud, were to close the printer door which I did admittedly closed the wrong door and struggled for another 5 minutes. Finally, after going through all that the printer printed the first side of my sheet fine and then proceeded to print some sort of HP tester page on the other side (it held no information by the way) so I reprinted that sheet and moved on to the next which printed the first side fine but for the back side IT PRINTED IN TINY FONT I never figured out why, never changed the settings, never moved anything but the sheets and this happened twice then it printed the sheet right but was missing parts at the bottom so I tried again and yet again it printed in tiny font and then I ended up using 2 sheets of paper which for what ever reason worked and finally finished it up after and hour of struggle (this process started at 9:40 and ended at 11:10). I’ve struggled before with other hp stuff and the customer service are awful and I will NEVER be buying from these people again.
Set up challenging.
by 2Me2222 on 2021/05/06 23:27
After persevering, seems fantastic!! Need phone help when directions and apps are coming at you from all directions, some scan-a-codes provide nothing ( out of date?? Or just not functioning well during covid? ). Since Tango X printer was on Apple and ordered thru them, I expected grtr ease of setup because Apple has been very good at insisting on that in past, just by nature of Apple carrying product when not an Apple product. Idea of automatically paying monthly for a printer plan and having ink arrive when I’ll be needing it is fantastic. I have no computer just phone and ipad, but so far so good. Why do we even need computers anymore for home use where we don’t do significant qty of printing—I’ll happily go to print/shop store if needed for great quantities. BUT set up definitely needs availability of someone to talk to when difficulty occurs, in part because at some point in my way past I had been HP printer registered owner, also, HP says go them to get app, I went directly to Apple for dwnload before realizing HP’s recommendation, so i was already off course to begin with!
Troubles with scanning
by MTguy23 on 2020/09/27 06:15
When I start a scan job that is supposed to scan several pages, process them, and then upload them to Dropbox the job never finishes. It just spins on “Processing page x”, where x is the last page. Just keeps spinning. Never quits. I just have to force-kill the app. I’ve had to disable the final upload step and do it manually. It had previously been a really efficient way to process a bunch of multi-page scans. Today the printer/scanner had a real fit. It kept “processing” even after I force-killed it. I’d restart it, still “processing”. It finally lost network connectivity. I tried to get to the web interface to cycle power but the pages took forever to load and then wouldn’t execute correctly. Finally all connectivity disappeared, and the front screen went blank. After several tries I finally was able to get it to shut down. Started it up and tried scanning with manual processing and what I did worked fine. Seems like a race/memory leak or something. Is anyone else now having problems? I just upgraded to iPadOS 14.0.0. Five stars if it would work correctly again.
HP Printing Review
by spranks347 on 2018/01/15 21:25
This app is amazing! Here there are 5 people in my house, and only 1 working computer! As my sister is working on her Spanish project, I have to work on Science Fair, and my brother working on his Heritage project, we’re all fighting for the computer. I need to print out my graphs and photos and data tables, and this app makes it easy for my to do that. This app is very accessible and has many features provided. I will definitely be using this app 24/7! I think this app is only for HP printers (because of the app title), but I don’t think it has to be a color printer. My printer is a color printer so I’m not very sure, but if you have a HP printer, I 100% advise you to get this app! This app is free and you don’t have to pay anything to extra features. I love this app and I’ve LITERALLY had it for not even 5 minutes. I got to resize my photo and in one button press print! This app is phenomenal and it is extremely helpful for those with a single computer and struggles around their home.
My beautiful, useful and user friendly all in all printer
by SANDRA B 007 on 2021/01/28 09:44
This is the best, most user friendly printing experience I’ve ever had! I love this little machine. Everything is so simplistic. I never have to worry about ink, it actually tells my suppliers when it’s running low and they just send the ink to me in the mail! I love my beautiful, useful, user friendly all in all printer! I’ve done it all with this one machine! I have faxed, scanned, copied, printed, stored documents, edited and uploaded them to others all on this all and all printer. I’m not very computer literate but it easily syncs with my phone and laptop. I have gained so much confidence in my office skills, I now want to further my educational experience! Everything is online, now I feel that I can very successfully complete all of my goals! Thanks so much! Oh yes, last but not least the price is so reasonable. It will pay for itself within the first month! -especially if you like to print your own photos!
I am back HP!
by MattyEMT on 2017/11/26 21:37
I thought HP had abandoned its LOYAL customers when it discontinued the HPeprint application. While shopping today, I met an HP Rep who explained that I could continue to remote print using this new App! I can't tell you how relieved I was to learn how easy it was to setup remote printing again. I had set up a printer at grandma's house. She does not have a local computer to serve as a print server. I thought I had lost the ability to send her photos of her grandchild. This is a really big deal for so many HP customers. While the functionality is not identical, people who place printers on remote networks can with little effort continue to remotely print HURRAY!! For customers who swore to never purchase another HP product, you like I can feel better about HP. As for HP, always do your best to continue to support legacy products you have sold to your loyal customers. We buy printers for many decades. Thank you from the bottom (ventricles) of my heart. Matthew
I’m only writing a review because they keep asking me to write a review so I’ll be honest
by Anderson the awesome on 2020/12/07 20:25
I’m not one to write reviews because I don’t care enough but since the app wanted me to write a review so bad here you go. This app/printer is terrible. Every time, not once not twice, EVERY TIME I try to print something with this app it can’t find my printer. Every single time I have to reset the connection on the printer or restart the app on my phone because for some odd reason the app can’t find the flipping printer ever. If this only would happen occasionally that would be a different story but no this happens every time. It’s my grandparents printer so every time they need something printed I need to do it because there’s no way they could figure it out. The app is supposed to be easy, which it is, only if it could actually find the printer the first time. They need to update the app so that it works with the printer most of the times (note I didn’t say always just most of the times please) instead of me having to screw with this printer every time they need something printed. Hint: I only said the word screw because I’m sure Apple wouldn’t like the f word. Do better developers!!
Finally a printer that I can rely on
by Hppygirl32 on 2020/02/02 22:36
I’ve had all sorts of printers, single printers, multi function monster of Printers and now I have an HP Officejet 5200 all in one. When I bought this I downloaded the app and thought ok now what? I usually just print from my computer or scan from the printer. I never had an app where I can print scan fax or create things from an app right on my phone. Everyone In Our house uses the app for school, work and personal business. I think my fav feature is the ability to scan from my phone multiple pages just by taking a picture of the pages. Then I can email, text, fax save all from my phone! It comes out like I ran it through the printer directly. This app is easy to use! I also signed up for the instant ink program right from the app which is a really great deal, and it is all managed from the app. Never run out of ink again! Download this app
PERFECT!!!
by fb: Kord Inkmasta Berry on 2017/10/02 18:00
Hi, I am a self-employed Tattoo Artist. I have tried several brands of printers along with the apps that come with them. I have an iphone 6s plus. I just recently purchased the HP Envy 4512 for quick use while out of town. This is my first hp printer in about 10 years. Epson printer app works great for my use, well at least i have gotten use to its minimal customization. I was blown away when i tested the direct mobile-to-printer capability because i wanted to print something really small to not waste ink. I could literally manually rotate and resize the image to my specification. I am absolutely so satisfied. Wow. I always wondered why these companies make an app for the products and you cant hardly do nothing on it. Technology is how we live now days and I'm so excited about this app. This is my first time doing a real review but i had to take the time out of day to let others know. Super excited!!!!!
Terrible app
by OliShah on 2020/12/26 18:16
This app DOES NOT WORK, nor it is required in order to use HP wireless printer. I finally figured it out. I was trying to set up my new hp printer and followed instructions that came with it. Second step was to download the app than everything else would be set up from the app. After connecting my printer to my WiFi next step would be to set up printer in the app. It would not work. It kept popping a window saying No network connection, try again. EVERY SINGLE TIME. I finally contacted customer support, which halos was useless. They wouldn’t know what the problem was either and couldn’t help me. Finally after a couple of hours of frustration and almost decided to return the printer I decided to just try printing something from my phone. iPhone had an option to print from every photo, document and everything. I started printing everything from my phone, pictures, emails etc just to make sure it works and it did!!!! I don’t need to use this useless app at all. As long as my phone and printer connected to the same WiFi, it prints just fine. I deleted this “smart” app. Can’t believe I was blaming my printer!!!
If it is business critical, get an Epsom.
by RedRoseAlways on 2018/02/15 15:50
If you need a reliable printer that is business critical, return the hp while you can. Cute for home or casual college use but if you need it to be reliable for critical tasks, do not risk this product line. The app should clearly be called hpStupid, not hpSmart. I laugh at that welcome screen. I had just enough time to scan one very important, business critical document before work that was 15 pages long. Not too complicated of a task. So I scanned it with just seconds to spare before my ride to work. I first tapped share and save 15 images to phone so they would be safe. POOF. ALL GONE. The app went back to the main menu and my document was GONE. Well, at least it saved pictures of my .pdf to my photos so it's SOMEWHERE, that's why I clicked that option first below saving it to a.pdf. NOPE! It randomly threw the first three introductory pages in there that I DIDN'T need as much, but the important stuff: DEFINITELY NOT THERE. GONE. No time to rescan it all now, I'm at work without it using their epsom printer to get the job done right and on my lunch break I'll be shopping for a new epsom printer and tonight I'll be returning that crappy hp system.
Can’t print from iPhone 12
by sha-BLAM on 2020/11/08 03:10
This app was functional on the iPhone 7 I had. The only issue was I wish I could print directly from gmail attachments but I have to pull everything into google drive to print. If there’s a way to print through gmail and I missed it...then I think it should be easier to figure out how to print from gmail so that’s still an issue to me. Beyond this though, I am now on an iPhone 12 and this app is basically useless. It’s connected to the printer but every time I try to print I get an error message telling me there’s something wrong with my internet connection. This is the only thing on my phone where I have trouble with the “internet” so I’m positive it’s not my internet connection. I switched back to my iPhone 7 to try it out and was able to print just fine. The support experience through the app is terrible, so that’s why I’m writing a review here. If whatever bug with the app on iPhone 12 is resolved, I’ll adjust my review but for now this app is totally useless to me and I can’t print anything.
Usb printing is a joke
by Helpthegame123455 on 2021/04/12 21:59
For some ridiculous reason usb printing is now 100 times harder to use then wireless, literally doesn’t make any sense. Attempted to setup a m29w on Mac, I installed Hp easy, which actually recognizes the printer through usb which is great! But the hp easy program then gets locked in a screen requiring you to get hp smart app to finish setting up your printer. That’s also ridiculous because I just installed a program thinking it would setup my printer but all it does is redirect you to another app that sets your printer up. Why not remove the fricken hp easy program then!? Especially because it’s listed on HP’s website as the program you NEED to use to setup your printer on Mac. Then in setting up a new printer in hp smart it just doesn’t recognize the printer through usb, I sat here for an hour watching the spinning circle while it tried to recognize the device. Meanwhile the hp easy easily recognized the printer instantly and even in printers and scanner setting on the Mac the printer shows up as plugged in through usb. My only problem is HP is REQUIRING the use of hp smart app basically and it doesn’t even work as good as hp easy?
Very Useful App
by Zach the Apple User on 2018/02/09 04:31
I find this app to be quite useful as it gives me a variety of options of printing from my phone. One feature I just took advantage of was the ability to link to Google Drive. This is useful to me because my school uses Google drive heavily, and my school laptop only prints on school network printers. This app allows me to access my drive and print at home through my phone. My only complaint with the app is that when I am on the preview to print a document, it takes awhile for it to be ready to print as if it’s not connected. In a minute or two it will give me the option to print as its ready. This could be reasons other than the app though, as I have an older HP printer, and my home network can also factor in. If you have an HP printer, I definitely recommend trying this app. I don’t regret it.
It’s better but not great. Still very clunky but at least a step in the right direction
by EponineB on 2020/01/09 21:51
The most recent update seems to be better and easier to change page size, certain pages etc. However the app gives no real direction on how to actually do it and their online support is subpar at best. A few tips for i-phone users, but make work for others: Changing document size: Select your document or let automatically pull up from your phone. Select the circle on the bottom that says print to pull up the print preview. Then click on the document to pull up the submenu on the bottom that allows you to resize and move. Click buttons that says resize and move to see options. When finished select done at the top of the screen to save changes. Printing page range, quality, color, quantity, 2-sided etc: Select your document or let automatically open from your phone. Select the circle on the bottom that says print to pull up the print preview. Go to the bottom of the screen to the little line above the printer name and swipe up. This pulls up the menu with the other available options for printing. Swipe back down to close menu. Hopefully this helps as the app is not very intuitive. I don’t understand why the size changing function is not on the slide up menu with the rest of the options but at least it is an option again.
Very Dissapointed
by Dissapointed in Detroit on 2019/11/04 01:11
I am very disappointed with the ink program. Upon starting I received two large cartridges. I didn’t print out ten pages when the color cartridge would not work. I kept getting an error message and though I would be contacted by HP. Then a week later my son needed something printed out for school. I would up going to the store and purchasing an ink cartridge so he could do his assignment. My credit card I used for the ink program expired about the same time and I did not respond to the emails they sent me regarding payment due and found out quickly that they take over your printer and you cannot use it until you are paid up. So all in all I’m paying them even though the cartridge they sent me was very short lived. I guess I’ll have to call them up and find out when I can get out of this program without them shutting down my printer. This program is nothing like I expected and in the long run I am paying much more than if I had just purchased cartridges from a local store.
Decent app
by KillThrillKult on 2020/02/10 10:00
I like the app its fairly easy to navigate. The printer is ok it uses a ton of ink and the low ink indicator is not very accurate I threw away a couple cartridges before figuring the stupid pop up was not very accurate it will print a lot more before needing to change it out and even after I put a new one it still pops up when I print from certain devices. And last it’s not compatible with a lot devices. Not sure if I just bought an odd model or what but the model above and below this model number seem to be compatible with everything. Guess I’m just not lucky with HP printers. Last one I bought was a diff. brand but it worked with all my laptops , phones and iPad. And didn’t beg for ink every two weeks. But it did break in about a year so. I guess this one with its faults is the best choice
Disappointing
by TedVTedV123456789 on 2020/09/17 17:15
I can understand the ease of setting a device like a printer up with a phone. It’s a great idea, unfortunately it doesn’t actually work. I went through all the steps as outlined in the app when prompted ... and the process timed out. When I tried to redo it, the app said my printer was ready to go; it wasn’t and I couldn’t print anything. So I switched to my laptop, which I’d be printing with anyway. The software told me no ink was installed, because ... duh, the program on my phone hadn’t had a chance to even get that far. Anyway, the desktop app told me what was wrong, but not how to fix it. I opened a panel on the front of the printer and took care of it myself. Since then I’ve had any number of problems, from the printer not connecting to the app, to it printing test sheets for no reason, to it printing the same page multiple times despite my having set copies to “1” and clearing the job list. Long story short, this app would be great if it worked, but it doesn’t, and while I can get my printer to work (sort of), it doesn’t work very well...
Extortion!!!
by Baby Konz on 2020/12/01 21:46
First of all, the App is entirely too busy and needlessly complicated when every picture or document on your phone has the ability to be printed from its original application. Then, you can scan documents if you have iPhone “Notes” without having to go the app. Besides, HP still stores the information you scan. Furthermore...I used the instant Ink program and got my first one in the mail. Somehow a glitch in that particular cartridge made me call support because I couldn’t use it with my printer. After an hour and a half, resetting my printer and uploading new software to the printer, I couldn’t get my printer working. It’s extortion when you can’t use the printer you purchased with the ink you purchased and you’re forced to spend more money to get it to work. I bought all I needed and I’ll never go back to HP, of that ridiculous application. Oh, and don’t get me started on outsourced customers service. Nothing better than being frustrated and having to speak to someone who is incredibly hard to understand.
3 for setup 5 for function
by Heidide on 2018/07/30 19:15
The setup was a bit of a pain and at times confusing in regards to the wifi requirements. I realize that it could’ve been entirely due to me, but keeping that in mind I do think the app’s user interface should be considered despite experience level. I am no expert, but also not a novice. That’s my very minor complaint and it doesn’t affect its rating so far. It’s been great for remotely scanning documents from the printer to my phone, printing, and even allows for some readjustment for size. That’s been a great feature when I’ve used it for art projects. I would love to see more customization for sizing, positioning, and preview, but I haven’t fully toyed with the app yet and it may be there. If not, that would be a request and still doesn’t take away from the 5 stars.
Easy to use
by EnsureMax on 2020/02/13 06:20
I enjoy using my hp printer, scanner and copier. Everything is literally at the palms of your hands. I mainly use it from my mobile app, instead from a laptop or desktop. To avoid going through all the steps of starting up a laptop or desktop. The only reason I gave it 4 stars, because I really don’t care for the company charging for papers that’s printed. I can go to the library to print papers because it’s the same amount of .10 per page when ordering HP’s ink refill service. I have to pay for my own paper and pay for my documents to be printed after paying for the printer. The only reason I might still use the service because I’m always forgetting to buy ink when it’s needed during the middle of the night. HP sends ink to your mailbox automatically when ink is getting low in the printer. Do some better about the price of paper being printed!!!
Cartridge Hostage Crisis
by cool your jers on 2020/03/23 17:33
I have had my HP7850 for about 1.5 years. In that time I have printed a small number of documents. Some for school and some personal. I am on my third set of cartridges due to printer not working properly. The tech support had me run several cleaning cycles to get it online the first time. It wasted all my ink on cling on a new printer. After that I could not even print black and white because the color cartridge was out of ink. I’m on my fourth set of cartridges, and have barely printed anything. And there is a problem with the color cartridge. If I print quickly after reinstalling, then it prints. If I wait a couple minutes the printer reports an error with the cartridge on the printer and my phone app says the color is out. Obviously it is not out. This is due to the computer chips on the ink so HP can hold you hostage and rake in money selling you cartridges that cost them pennies to produce. Give me a printer from 10 years ago. I did not have these issues. The technology hasn’t changed much mechanical for a long time. It’s all in the software.
APP to the Rescue!
by Yikes Tykes on 2018/08/12 00:27
I have a 2year old $400 HP Color Laserjet Pro MFP M277dw that suffered a hardware failure (nothing that I did) and now the display screen is blank. I spoke with HP customer service who diagnosed this problem and said that there was nothing they could do and I’d have to buy a new machine. WHAT?! They only warranty their products for 1 year and the extra coverage that I had purchased through Staples expired just days before this happened. NOT HAPPY... I had a $400 machine that was essentially a paper weight. With this APP, I have regained some control of my machine since I can no longer use the touchscreen on the actual printer. (Btw, HP did not suggest the APP as an alternative control, I found the APP by talking to a friend.) I have given only 4stars, because although the APP works great, I’m disappointed in HP and their product and the APP does not control ALL of the functions of my All-in-one.
Nice printer
by DS Johnson on 2020/06/18 02:28
So far so good. I pick this printer because I needed one and having a hard time trying to find them online or in the store. I also wanted to try Insta ink. I dread going to the store purchasing ink so knowing it will be shipped based on usage is a win win for me. Very easy set up to get printing, easy registration for Insta ink. I like that it doesn’t have a lot of buttons pretty much a clean printer. I want to use for printing on iron on transfer and other various craft projects. I will see how it does for photos as that is important. The scan process was beautiful but I was a little confused at first how to work it but figured it out. When I was searching for printers I didn’t even look at the details for this one, glad I chose it. I will try to remember to edit after I print photos to review.
New Beginnings
by swimtwome on 2020/04/14 13:57
I am so happy with my new printer especially after being able to it set up and print my first page today. We are all emotionally mentally and physically going through a hard time in our lives with the Coronavirus pandemic and it can be very overwhelming and hard to concentrate which has been my situation. This is the first step towards me becoming a small business owner, a side gig until I am back at work and when I am blessed to retire early in the next 4-5 years this will be my full time gig. Starting out with a small budget the cost of this printer did not set me back financially and for that I am appreciative. Going forward I will not take “time” for granted. Everyone reading this review no matter what your faith let’s keep pushing.
HP Quality isn’t what it use to be!
by Nik-Nik3 on 2019/03/26 18:37
HP has gone down hill. I spend a ton of cash buying their brand computers & all in one printers & they NEVER hold up anymore. Computer was bought brand new at same time & recently the hard drive failed. & it barely got used. This printer is crap & this app isn’t any better. Why can I not print multiple pics on one page?! Back in the day they had that feature. I will NEVER buy anything HP brand from here on out! this printer has too many issues & it’s not but a few years old. Nothing they make is made to last; like it was in the past. I have always been a huge #1 fan, not anymore. HP was the only brand I’ve ever bought. That ends now! & ink should never be as expensive as HP demands. For now on out; if companies want my business they will have to earn it by making quality products & I will never buy anything else with such a short warranty. If you believe in your products then you will stand behind them.
Privacy invasive
by ShawnLe on 2021/04/24 22:04
Looking at some of the reviews it quickly becomes apparent many people are not used to recognizing privacy and security risks. Rather they only see the shiny toy (metaphorically speaking) being dangled in front of them thinking of cool features or how easy it might make things giving little to no thought “why they NEED” that information or what could be the consequences of them having information they (HP in this case) demand. There is no legitimate reason HP needs the exact geographical location of a printer either I bought or installing for someone else and zero reason why this information would be required to make it work. Further, if HP somehow Forced this to the point the printer would not work at all without yielding all the information HP wants I would never buy anything of theirs again for myself nor work and share this with everyone I know in and out of work. This is NOT acceptable HP. Now time to remove this Privacy invasive APP.
Simple and Easy To Use But...
by skillymcmyles on 2017/10/27 23:57
I needed to scan and email some documents and the app was nearly perfect in helping me succeed however I made the error of adding too many documents to one pdf. You would think a simple fix would be found within the app, however, once you scan a document and save a file as a pdf you can not separate the images. They are saved as one slide show and you would have to go back and rescan each item and save each item as a downsized image that way. If one could simply edit the saved pdf after within the app after a save, I would rate this 5 stars but it inconvenienced me snd caused me to have to use an external source to achieve my goal. Emailers be mindful and check your Pdf sizes before considering yourself safe to save all those scanned documents and go about your business with this easy to use and confuse app.
I love this printer
by Evon Jennnings on 2020/03/28 04:12
I have always loved HP products but is wasn’t until recently when I tried to be cheap and buy an Epson product that I realized how much I missed and love HP. I brought an Epson all in one WF 2540 at least 5 years ago and I didn’t really start using it until about 3 years ago. It could have been the fact that the technology was out dated but I don’t want to give them any excuses because I had my HP for 10 years before she died on me. There was always a problem and their printer always found away to annoy me. I have found a new love with the HP Printer and their app it makes everything so easy. Plus, I get to do most of my work on the one thing that stays in my hand and that’s my cellphone. The app is extremely useful as well.
Clunky
by Sandipez on 2018/12/08 19:06
It works but initial printer setup was painful and slow. App menus pretended to go to another menu but sat on existing menu with title changed. Rebooted printer and app and things worked better. No back option when going to send a link to someone else. Option to change auto off timing but is preset? Still shows greyed drop down. This is somewhat outside of the app but when ordering ink the app opens a browser. It does automatically send the printer model but the site doesn’t actually show ink for your printer. It seems to try and then gives up, showing the generic options like you didn’t search at all. For our printer if it auto shuts off there is no printing to it until someone gets up and turns it on again. Probably more a printer feature issue but app could have wake up in it. PCs have had the option for over 2 decades.
I’m LIVID!
by Utility68 on 2018/11/29 18:25
Clearly, they make their money by selling ink, so they want the printer connected to every device, web service and potential user imaginable. That capability is great, but if you unknowingly check a box that gives them the right, you’ll come into your room/office (like I did) to find a PRINTED notice that my FIRMWARE had received and installed an update while I was away. You HAVE MY EMAIL ADDRESS! You have access to my phone AND Mac apps, but I need a color page with about 300 words telling me that a firmware update occurred? Well OF COURSE THEY THINK I DO... just waste away my ink AND paper notifying me of something that 52 million other apps/devices/operating systems do JUST FINE WITHOUT USING PAPER AND INK! Ugh. So now I’ve shut off virtually EVERY ASPECT of this printer’s connectivity, because I STILL don’t feel comfortable that I actually know where or what I checked giving them the right to print things on my printer while I’m not even there... OR AM THERE and have the misfortune of leaving paper in the machine!
WOW
by onoyoudont on 2020/04/02 02:59
I was just commenting to my husband about the ease of setup for this Envy printer by HP. Just plug it in, choose language and country, download app suggested on my phone and the directions are so easy, It basically does it all by itself. In no time it was working off any device. Also the print quality is excellent!! Absolutely clear, in sync and good color depth. I am very impressed since my last printer like this with all my needed bells and whistles required hard wire set up before wireless, driver installation by me and multiple pages of printing calibration. Just a note on the price: $30 trade in on an older printer trade in and $100 sale off original price as well. Less than $150 for printer and 2 new ink cartridges, for after the demo ink runs dry!! Thank you!
Accidentally found this app
by cantwait2retire on 2018/07/09 00:55
I have been looking for an app that scans and emails, straightens out scans, etc. After reading reviews, downloading a few and trying them, and so on, which by the way, was disappointing because most of them have subscriptions. I will not pay for any subscriptions for a scanning app. If I found one that was good enough I wouldn’t have minded paying for the app but not a subscription. However, Apple does not allow you try apps like I was able to with a past phone I owned. I have an HP printer and when this one popped up while I was doing another search I was pleasantly surprised after downloading it and giving it a try. If you have an HP printer give this a shot. I don’t believe you will be disappointed.
Finally figured out how to resize photos on updated app
by Marna3 on 2019/11/11 21:22
I finally figured out how to resize photos with the updated version of the hp smart app on my i phone. The hp community wasn’t able to help but after many attempts I accidentally got it to resize. You click on the blue square that says print. The select your photo and click print. Then click the tiny arrow in the upper left corner of your photo. If you don’t see the arrow, click the upset left corner of the photo anyway. At the bottom of your screen, click the icon labeled manual. That will allow you to resize the photo with your fingers. So glad to find this feature did not disappear with the update. It was just difficult to find. Great app and I use it all the time!
Absolute trash.
by BethP1394727 on 2020/12/21 23:00
HP’s services are an absolute joke. I cannot get support on my printer because it’s out of warranty? You have to call, go on the website, call again, visit the website. You get directed in a million circles. My printer is two years old and does not print after first and second level cleaning it advises me to visit the website for support which I am unable to access since my warranty is out of date. I have to pay a monthly fee for “services” to send me new ink when I run out but I can’t even get through a cartridge without issues printing. As if 2020 hasn’t sucked enough the lack of quality in their overpriced products and run around so-called “services” are the cherry on top. Working from home is usually a breeze but since I am unable to print quality pages my job has become far more complicated. The last time I needed help with my printer their “support team” was condescending rude and provided no real solutions. thanks for nothing HP.
Stupid HP
by l4ddeet on 2021/04/24 16:56
This printer and HP smart is the most frustrating device and program devised by people to date. It has a mind of its own and when you try to troubleshoot with HP Smart it doesn’t help at all. For example, trying to do a chemistry class and I needed to print some tables off for reference. I have previously printed items with no problem. Try to print today, says my printer is offline. Well, how do I get it back online? I go to the HP Dumb for assistance and it tells me to go to a menu and select to put the printer online. Well, when I go to the menu the only option is to use the printer offline. So I click that since it’s the only option and what happens? Nothing. New drivers downloaded, still nothing. I recommend against all HP printer, devices, programs. Why keep coming out with new crap when you haven’t even figured out how to make sure the old stuff works? Here’s a hint HP, make your stuff work. Never buying anything associated with HP again.
Five Star Fax
by jsjacksgirl on 2021/01/06 22:05
I had a important document to send to IRS regarding a stimulus check going to a closed bank account. I tried 3 different apps on the IOS App Store and all three offered free trials that tried to charge me when the fax was actually sent. I have a HP WiFi printer and decided to try the HP Smart App to see if it possibly sent faxes. Not only did it send faxes, it gave me a 30 day trial without trying to get money out of my pocket today. I realize people use free trials for a one time fax, however the next time they need to fax something they would remember the free trial that went so smoothly. That being said, HP is now my go to app for printing and faxing. I have used Hewlett-Packard Packard since it’s inception and love them even more if it’s possible.
HP OfficeJet Pro 6978
by QueenSewLady on 2021/04/12 15:38
If you are computer challenged as I then this printer is for you! Due to a series of life events I am slow getting my printer set up. I have been using it simply as a scan and print until today when I had to print a document or lose it. I still haven’t gotten my laptop set up because I had a previous HP printer in my system that seems to be slowing me down with that but it only took me less than 5 minutes to connect my phone to this printer and start printing the document I needed! I also have an HP Pavilion and love both products. I went through a Lenovo and a Dell to get to this point but I am hooked on HP now. To date this printer has done everything I have required of it.
HP means “Highly Professional.”
by kool kit on 2021/01/17 03:38
I have been very pleased with my HP Envy series home printer. It is very easy to use and my favorite fact is that is very easy to print from my phone app as well as from my laptop. It is a very useful copier. I do not use the scanner feature very often, but it is also helpful, and I am glad to have that feature. I would highly recommend this for a general use home printer, but I wish that this unit had the capability to zoom or minimize images. I rarely use the color printing, so my color ink cartridges just dry up and the color balance is not very consistent or accurate. Also, it does not have the capacity to do multiple copies of “back to back” (2-sided to 2-sided) copies.
What a horrible user experience!
by SendingOutAnSOS on 2021/01/16 16:15
First, if one is using an iOS device, they do not need this app to print docs (thank goodness!). This app is simply put, a money grab by HP to push their awful monthly plan on customers who already purchased their printers. They do NOT accurately describe monthly plans (there are none starting as low as $.99). But let’s get back to what the app should do but doesn’t... how about giving the user the ability to check ink levels??? Nope. How about a quick easy link to the HP store to order replacement ink cartridges? Nope. When hitting the link I’m presented with the wrong printer model and mine isn’t anywhere on the store’s site. Then the ink cartilages do nothing to provide useful information (such as what color cartridges are included). Instead it’s just a pitch about the great quality of HP ink. Guess what? I’m now more determined to find alternative ink solutions other than HP. This reminded me why I didn’t bother a printer for so many years.
Good Functionality
by Ruth NYC on 2019/11/06 15:42
The convenience of being able to wirelessly connect all my devices to the printer via the HP Smart app is amazing. And even better, the app allows me to do so much more. I really like the possibilities it offers even though I haven’t had the opportunity to explore most of the other features as yet. One thing that struck me as odd, however, about the print feature is that when I sent a print job from my iPad instead of my laptop computer, the font was increased turning a one-page document into a two-page print job. I printed the same document again from my laptop computer to see if the same issue would occur but the document printed just fine that time . I didn’t test the print quality from my phone but I wonder if the issue impacts all non-computer-initiated print jobs.
Really reliable... difficult to set up and not efficient
by AmyDarr on 2021/03/25 03:50
This HP Smart app enables me to print by wifi without needing to connect to the printer for setup (needing to connect by actual wires is the printer’s fault... HP Smart gives me the work-around). It has been incredibly tenable, penses surprisingly reliably e considering how nearly impossible it was to get set up. The printer wifi must be on, and I have to change my wifi settings to be connected to the printer (as in changing from my home server’s wifi to the printer’s icon on my phone Settings. Weird, huh? Then, in order to send the job I click “print” (reasonable enough) but then it brings up all these contacts (it would send as an attachment to a text) and other apps I could send my document to... and *here* it is absolutely essential to hit a print image/icon that is far to the right of the many other icons. I don’t know how I ever figured it out in the first place, but it works... and *I* am the only person in the household who can print from this printer (if my husband wants something printed, he sends it to me as an attachment to an e-mail message, which I then open and print). Pretty strange, inelegant, but it works.
Persistent Printing and Scanning
by Valid ode on 2020/12/11 19:30
I have had nothing but problems printing and scanning since purchasing the HP 5200 Series All-In-One Printer for the past year. Because of Covid it was nearly impossible to reach technical support without first having opened a ticket. When I finally was able to reach someone it took 4 hours for tech support to get the printer to print and scan. Also the tech told me there was an unrelated problem with my computer which he could fix for $100. It’s important to note that I never had issues before with my Mac laptop prior to this call. Problems still persist to this day with the unit which must be unplugged each time to get it online so it will print or scan. I am totally disgusted and would not recommend any HP products based on my experience. In the past, HP was known for the quality of their products and support. My question is simply what happened?.
HP deskjet 2600 scanner
by Kaiser KP on 2021/03/23 07:23
Efficient. At least once you get to learn its functions. Not super predictable as far as user friendly or guiding. However, once you realize you can save and go back without having to send the first page in the email, then you can actually go back on the same thread and scan more pages to add to the same file that you’re wanting to send off. It will not delete or erase your freshly scanned doc. Once it’s learned and trusted, this device gets an A rating. No + because of the intermediate level XP. Not beginner stuff, and the whole manual is online. Overall you won’t be disappointed for a whopping $40. You go Glen CoCo ! I mean HP Dj scan feature and phone application!
Overcame relocation issues with great response
by IInvest on 2020/12/19 14:18
Not very long after obtaining my HP ink less printer, we packed up and moved from our home of 15 years and relocated to a senior living facility 8 miles away. Re-establishing our connections proved to be very difficult as the installation disk and instructions failed to accompany us. In this pandemic time getting support proved difficult. Fortunately our son had been a pioneer with me of entering Apple products in 1974. As an undergraduate at Duke University one of his majors was electrical engineering. He has gone on to medical school , residency and practice as a heart and lung surgeon , including transplants. Without him I would not be in a position to function in supporting COVID-19 medical support and writing some history.
Pitiful app. Used to allow background printing. Very little privacy now too.
by MDRad on 2021/03/01 22:30
App is less friendly than previously. No background printing, you actually need to leave the app running while printing - 1980s style. Check out the App Privacy section in the app’s description below - incredibly intrusive and invasive tracking and data collection on you and your phone. The HP Printer app has 8 data categories tracked, Epson has 1 necessary tracker, Brother has 2. This app is like a phishing email. And it requires compliance with an intrusive End User License Agreement before it lets you print. If you actually read it, the new EULA is extremely invasive, & cedes all rights to HP and leaves users with little if any privacy in printing or user rights. No option to opt out that I could see. The HP Smart app was useful in the past, but this new version requires accepting an invasive EULA to launch. Spyware so they can sell your data, including whatever you print.
Wow.
by Gjoliver on 2020/07/11 04:25
So I knew about the B.S. that it is to use HP Brand ink figured work around it with 3rd party inks fine whatever I’ll bite for a 50$ printer. Buy the printer and install this smooth looking app cool seems neat have some cool features which would be great if the thing would actually work. The app fails to connect forces you into command screens to get anything done then makes you jump through 30 hoops just to find out that your setup failed and gives you no ability to connect again, besides a useless retry button. You have to force reset the thing to attempt the disaster that is an HP all over again. The people can’t even print you an instruction booklet and instead force you to print it yourself. TLDR: HP is literally the worst. I’d rather stick a cactus in my anus then ever use this gigantic 50$ paperweight ever again. Thanks for the headache HP please continue dying a slow painful death I hope you get replaced by a cheap knockoff Chinese company.
Never works
by John Jerackas on 2019/10/25 03:19
I have to keep unplugging and plugging it back in so it will say it it connected to our internet, so can’t use app and most time on our phones or tablets it says no printer found whenever we need to print something. So far I hate this printer because it never will find the printer when needed and actually print something. Our old HP printer never did this, this new printer 9010pro series never ever works when needed, our laptop won’t hook up to it either, it says it did but when you try to print it says error, or need to download driver on computer which it says we already did, getting very frustrated !!! Tried to use the app to print and it said no air printer found!! Please fix, a direct response by email would be nice with a solution, I’m ready to get rid of our HP printer and computer and try a different company brand, we are tired of it never working when we need it to.
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All Versions
5.0
2,063,421 total
 5
1,821,238
 4
147,646
 3
40,278
 2
13,509
 1
40,750
Current Version (8.5.1)
5.0
1,996,244 total
 5
1,763,820
 4
141,533
 3
38,752
 2
12,956
 1
39,183
Version History
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