Screenshots
Search Visibility
App name
Marriott Bonvoy
Description
Access more with the Marriott Bonvoy™ app. The Marriott Bonvoy App makes good travel easy, with features that let you unlock your stay at more than 7,000 hotels worldwide. Wherever you go, the app is with you, giving you easy access to everything you need for your trip. Download the app today to experience the incredible benefits of Marriott Bonvoy. Search hotels and book, or look up a reservation, all from your phone. Get our lowest rate when you book directly with Marriott. Not a Marriott Bonvoy member? Join through the app to earn and redeem points for your stays, and to take advantage of Marriott Bonvoy’s extended list of features. Check in from anywhere with Mobile Check-in. Let us know when you’re arriving, and you’ll receive a notification when your room is ready. With Mobile Key you can get to your room faster, and never have to worry about forgetting a key card. Use it to open your room, parking garage, fitness center, lounge, and pool. Mobile Chat lets you talk directly to your hotel. Available just before, during and even after your stay, ask the front desk for local recommendations, request amenities and more while on-the go. Need something? Mobile Requests gives you a list of amenities to choose from to customize your stay, or even ask for something you forgot, like a comb or toothpaste. Plan ahead while you’re out exploring. Browse and order food and drinks from your hotel’s menu at participating properties, and it will be ready when you return. Manage your account easily on the app. Check your point balance, view your stay history, folio, and more. The Marriott Bonvoy App lets you unlock your stay at Marriott’s 30 brands including AC Hotels by Marriott®, Aloft® Hotels, Autograph Collection® Hotels, Bulgari®,Courtyard®, Delta Hotels®, Design HotelsTM, EDITION®, Element®, Fairfield Inn & Suites®, Four Points® by Sheraton, Gaylord Hotels®, JW Marriott®, Le Méridien®, Moxy® Hotels, Marriott Executive Apartments®, marriott hotels®, Marriott Vacation Club®, Protea Hotels®, Renaissance® Hotels, Residence Inn®, Sheraton®, SpringHill Suites®, St. Regis®, The Luxury Collection®, The Ritz-Carlton®, TownePlace Suites®, Tribute Portfolio®, W® Hotels and Westin® Hotels & Resorts.
Excellence
by djdjfifiriaoe on 2020/05/26 00:41
Every Marriott we stay at goes above and beyond other chains! Every experience from the outside appearance, to the hospitality from the staff, to the room itself is superb!
Love the Marriott Family
by 32 Goal Scorer on 2020/05/25 22:01
We love the Marriott. Stay safe and thanks for all the great service the last 25 years!!!! Chicago family😃
Comfortable night
by D_johnson111 #ig on 2020/05/25 15:42
Very clean and comfortable
Super easy
by East60 on 2020/05/25 03:56
Marriott makes it so easy to book rooms with app and you check all there hotels in the area for the best rates. I’m really glad I decided to download it and I recommend it to anyone who books with Marriott you’ll be happy trust me.
Best app ever!!
by chicken lover guy on 2020/05/24 00:54
Very easy to use and the pictures are clear
I ❤️ this brand!
by Flash 50 on 2020/05/22 21:31
I’m a raving fan of all things Marriot! 1st your website is outstanding; it’s easy, quick and reliable. My wife (Zion) and I celebrated our 30th wedding anniversary last Christmas. We celebrated at your Aruba property with our three college age daughters. We had an incredible vacation, the staff was exceptional. Respectfully, Dennis Banks
Doesn’t work anymore
by cjkim1111 on 2020/05/22 20:14
This app was working just fine but after the recent update, keeps popping an error message that says “you must buy from App Store”
Hi
by ikrfgc on 2020/05/22 14:21
Good appgoodaj
Travel made easy
by Dirty Guirrellas on 2020/05/22 05:48
Love this App. Makes booking super simple and enjoyable. Even for men.
Easy to Get Around!
by Wynn5 on 2020/05/22 03:22
Thank you for being a good program and APP Wish I could request certain floor/room on reservation. A repeat customer at a hotel
Easy to use
by user2net on 2020/05/22 02:25
Easy to use. My go to for Easy to use. My go to for travel and booking. Everything at your fingertips and keeps track of what I need. All in one booking. ravel and booking. Everything at your fingertips and keeps track of what I need. All in one booking.
Simple & Efficient
by Lance£125 on 2020/05/22 00:12
No matter where
Using Bonvoy App
by L. Rey on 2020/05/21 20:29
Fast , easy to navigate, and super user friendly. Takes just seconds , and confirmation email sent quickly. Great application!
Love it love it love it
by rappertreets on 2020/05/21 18:51
Get your points
Great App
by Doris Arango-Reyes on 2020/05/20 23:59
I can see all of my membership details and easy access to reservations and check in.
Well Traveled
by Hollywood 1959 on 2020/05/20 21:47
Love all the features of the app
Marriott/Bonvoy
by Texasgovgirl on 2020/05/20 20:57
I’m always taken care of
Great app
by 2kids1dog1cat on 2020/05/20 00:55
I can plan easily for sports and business travel with this app
Easy and simple
by Japsprk on 2020/05/19 21:55
Love using this app. It makes my travel so much easier!!
Disappointing
by Freddo 107 on 2020/05/19 21:21
Marriott was always the Gold standard. Now they are selling discounted gift cards but they can’t be used on the app when booking. They also recently ran a promotion Where you could buy points and get a 60% bonus, it seem like a good deal but just to be sure I checked several hotels that I stay at regularly to see how many points it would take per night to figure out what the value of the points really would be and if I could save any money. After I bought the points it turns out I do need to travel so I looked at booking a hotel and because I had already done a search the same properties came up and now it was 60% more points to book the same properties. To me it looks a lot like they sold points and gave you a bonus and then raised how many points you needed to book the identical properties. I haven’t checked every single hotel but on the surface it looks to me like they’re playing games now so people will pay cash instead of using their points. Very disappointed with Marriott!!!
Easy peasy!
by afv815 on 2020/05/19 20:20
Easy app to use, quick and intuitive. Always find what I’m looking for!
Traveling Man!
by Smokey19 on 2020/05/19 15:05
Great app use weekly when in full work travel Mode, I miss using it daily
Best App
by Debbie Lynne 08 on 2020/05/19 00:08
Easiest app to use and manage my travel and points. Love Marriott and being treated like family. Deb Stecher
Review
by cammymom on 2020/05/18 23:03
Love this site.
Travel Love
by shirl62 on 2020/05/18 22:37
We love using our points during our many trips. We can find Marriot properties through the Bonvoy site and do it often!
So easy, even a 10 year old can book it
by CoachN8 on 2020/05/18 22:00
Seriously, my 10 year old booked my room. I gave him the parameters and he found the nicest hotel in the area and two minutes later... I’m booked!
Best of the Best
by Valentines2019 on 2020/05/17 22:40
The bonvoy app is sooooo convenient and user friendly, it has made my wife and I’s trip across the country a little less stressful! Throughout our trip the days end destination changed a few times and the app made it very easy to find a different Marriott brand hotel to stay at. Than you Mr. & Mrs.Valentine
Great app
by craig$&@ on 2020/05/17 20:49
Love this app...so easy.
Life time gold
by bueso family on 2020/05/17 13:50
Aa+
Excellent App
by hhh1980 on 2020/05/17 12:30
Very User Friendly and easy to navigate. Hotels are easy to pick and the rates are clearly displayed. Excellent app.
Best app!
by TJAtl on 2020/05/17 07:41
User friendly friendly, straightforward and provides many options for immediate bookings as well as bookings far in advance.
Love the App
by App'd13 on 2020/05/17 02:10
Your app is so convenient and user friendly. I love how you can easily see how far a hotel is from The center of the city, prices, amenities. It’s easy to book or change reservations too.
Loyal guest
by Camport on 2020/05/16 23:27
No matter where we’ve travelled in our state, our country, or other countries, we always know that arriving at one of your properties we will be staying somewhere we feel welcome and assured of a relaxing and friendly atmosphere. If you are going on an adventure, it still feels comforting to feel at home!
Si
by Elpay Rowgranday Yellca Baayo on 2020/05/16 22:55
Si
Easy. Perfect. Fun.
by bpeters.tx11 on 2020/05/16 14:08
I use this app every time we travel, and it’s always the same result - easy, convenient and comfortable. Love Marriott properties.
Timesaver
by nedjiafihkl on 2020/05/16 12:45
Great app for either business or personal travel, I use it for both. Easy to navigate and saves time whether on my phone or tablet.
Life Saver !
by bcarlton82994 on 2020/05/16 12:37
Makes booking anywhere easy and hassle free ! Love this App❤️😍
A Plug
by Basketball20ever on 2020/05/16 05:34
Fasho
Brilliant!
by bone la ka la ka ca on 2020/05/15 15:31
Marriott is a wonderful hotel group! Love it!
Makes it easy to find the best hotel
by 4207miller on 2020/05/15 12:41
The app makes it easy to find the right fit. Easy to navigate.
Never disappointed
by Cook Forest Fan on 2020/05/15 07:07
What I love the most about Marriott properties is the confidence I have in finding my accommodations being clean, comfortable and updated. Secondly I know the staff can be relied upon to be friendly, helpful, and available. Lastly, I’ve found the areas in which the properties are located are safe. The entire Marriott experience is reliably exceptional. I can’t think of any reason to stay anywhere else!
Great place
by miamihurricanea on 2020/05/15 02:42
Great place to stay
Nice App
by dmsmith0077 on 2020/05/14 23:23
I use this app all the time. Easy to use!
Unhappy experience
by KaiiDeniese on 2020/05/14 20:33
App doesn’t have a customer service email or phone number. Only unhelpful faq’s. No bonus reward points given to an overpriced stay with all amenities closed( for obvious reasons.) hotels have bad cable and Marriott does not supply enough toilet trees in the bathroom obviously because they’re worried people will take them. People still making expensive hotel reservations are not problem-some. Again, No where to contact .
Best travel app
by DebbAgu on 2020/05/14 04:50
Easy to work with. Love it you can modify your reservation makes changes really easy
Fabulous App and amazing hotels
by Convoycdr14 on 2020/05/13 23:02
I have been a member for a very long time, and Marriott has always been my go to hotel for professional and personal stays! Unless the military books my stay for me! I love the customers service and the cleanliness of the room! Bravo Zulu Marriott!
Great App
by tn house on 2020/05/13 17:53
Super user-friendly.
Easy for the business traveler.
by Mrs. Saratoga on 2020/05/13 17:30
This is app is easy to use, especially booking rooms on the go. I love that you can even cancel the or change dates easily when needed.
BonVoy is great
by AA Citi great app on 2020/05/13 15:10
Great app, so easy and reliable
Good app, navigation features could be better
by catyinphilly on 2020/05/13 04:46
Wish the back button was more intuitive but definitely a better app than most for travel booking! Appreciate that I can easily compare points and dollars
Fantastic Flow
by Juradimo on 2020/05/13 00:42
It’s rare that you find a hotel app with the ease of use as this one. The minimal amount of clicks it takes to complete a booking is an underrated pleasure!
Pastor
by 3CUSA on 2020/05/13 00:27
Department Manager
by Coe4 on 2020/05/11 22:22
My favorite place to stay on vacation and business!
Well designed and super clean
by 3477Traveler on 2020/05/11 20:12
During these extraordinary times all travelers surely need to be prioritizing cleanliness of hotel properties. Never mind all of the wonderful amenities of Marriott hotels - the cleanliness and attitude and habits of staff are top of list for me and my family. Marriott hotels - through both cleaning protocols and hotel design - are natural leaders in the industry during the Coronavirus Pandemic. And for the listed reasons - they will survive and continue to dominate the hospitality industry around the world.
Past stays
by sinshdjdjsnzhahsbsb on 2020/05/11 16:46
Past stats are not available
Nice app for using points
by bgod123 on 2020/05/10 14:06
I have been old school for years with Starwood/now Bonvoy, always researching on line first and then calling to find the best place to stay, most often with points. Lately I have been using the app for my research, but still calling to book the hotel. Today for the first time I did the research and booked it in seconds all on the app and I think I will do this from now on as it is faster and easier.
Bob App
by DjDj1964 on 2020/05/10 01:17
Easy to use
Good
by Wah388 on 2020/05/10 00:31
Good app
App works great
by Rjurdhu on 2020/05/09 21:28
II is
Best Booking App
by andykandy on 2020/05/09 20:19
The Marriott Hotel App is the easiest to book, shows rates very transparently and has plenty of features to browse and discover new places and hotels. Even since the Starwood times, this hotel group has put great emphasis on catering to creative people, artists, sophisticated and experienced travelers, with plenty of focus on culture, history, events, trends and discovery of new destinations. I never use another app to browse hotels if I can find a suitable property in destinations I travel to, using the Marriott App. It’s my go-to app I use first.
Thanks For All You Have Done During COVID-19 Pandemic
by Gina Santorelli on 2020/05/09 14:16
I just wanted to thank the Marriott Bonvoy Courtyard 461 W. 34th Street NY, NY 10001 The staff and hotel has been so accommodating, helpful, caring, supportive, and just basically AWESOME!!!!!! They have provided the utmost respect and excellence guest service!!! They have been greatly appreciated from many of us Frontline workers!!!! Thanks and keep doing what your doing!
Booking with Marriott
by a23sdf23567899 on 2020/05/09 07:46
Booking with Marriott is easy to navigate, except you can not put additional name , or companion while ur booking reservation. U can only call in and add name after . Maybe they can learn from other company like IHG.com that u can add name as a second person
My favorite
by dnaj27 on 2020/05/09 02:56
I always find a clean hotel because I always look for Marriott. I have never been disappointed.
Worried about Marriott
by kkulo on 2020/05/08 23:08
Seems like the benefits keep getting fewer and fewer! I’ve worked hard for my Titanium status, but the rules, caveats, exclusions, exceptions, lack of customer service keep Getting worse and worse. I am very disappointed!! I no longer feel special being a Titanium member! And I have ALWAYS loved Marriott!! I just don’t get it!!! Now with corona virus , God only knows what they cut out next.
Marriott is the BEST
by McClain57 on 2020/05/08 22:33
I love Marriott hotels, I’ve traveled for 35 years I never stay anywhere but a Marriott I’ll clean and get staffs.
Marriott Rocks
by coolisstrong on 2020/05/08 15:45
The App is so easy to navigate. Well done!
Love the easy access to all my go to hotels!
by Sr. Jake on 2020/05/07 16:51
I hate having apps on my phone and yet this one I will always have on my phone. Anywhere I go it's easy to use.
Redeem Points
by heodugte on 2020/05/07 10:50
Tried to redeem points but stated service unavailable but allowed me to book easily for cash payment why is that?
Wonderful App
by BC USMC on 2020/05/07 01:28
Extremely intuitive app for booking options and information
Bonvoy around the world
by Johnny from Athens GA on 2020/05/07 00:16
I have worked hard for 36 years and traveled thousands of nights and Marriott and then other related properties have have been my home as often as possible. I always know what to expect and that is a warm welcome. Thank you for all of the Bonvoy Hotel Staff around the world.
Easy to use
by TeenieWahine16 on 2020/05/06 22:44
I
May Travel
by TNTK69 on 2020/05/06 21:39
Easy, fast, friendly, app performance was outstanding, even updated my Profile in seconds. Thanks
Easy to navigate and plan
by LEILEISMOMMA on 2020/05/06 21:25
It’s the best and easiest way to make reservations
Great customer service
by mick8841 on 2020/05/06 20:43
Marriott customer service is second to none. They are the leader in customer satisfaction from my many years of experience
Marriott Bonvoy Rocks
by ggmansy on 2020/05/06 01:00
Great program with great properties. My go-to app for place to stay for work or leisure.
App works very well
by Rooster248 on 2020/05/05 15:25
Compared to others it works very well
Great Application
by EdBeth15008 on 2020/05/05 13:48
Love this app for all my Marriott run hotel properties. I’m treated like a king every time I arrive at the hotel of my choice. The app could use some minor updates but the company is great.
Bonvoy app
by j1mathews on 2020/05/05 04:30
Great app with a minor glitch but normally glitch free.
Love Marriot Bonvoy!!
by Dee Abbatiello on 2020/05/04 03:56
The customer service is always outstanding! The app. Is extremely easy to use! I am always greeted with a smile and recommendations for additional upgrades and services upon my arrival.
Mrs. S Solomon
by Mrs. Solo on 2020/05/03 23:08
Thank you for all the excellent customer service I have received over the years of being a member. I truly feel that this company knows what excellent customer service looks like. Whenever there is a problem it is always fixed! Also I love that I am greeting as a part of the bonvoy family when I check in. I appreciate that my loyalty to Marriot is appreciated!
Great App but add e certificate to app booking
by Seandiver_1001 on 2020/05/03 17:59
I do like this app and it’s easy to use and has lots of features. The one thing I don’t like is you have to go to their website, not the app, if you want to book with e certificate for a free nights stay. You can book on the app with points but if you have a free night stay you have to use their website which defeats the purpose. Or you can call their customer service but last time I did that the person who answered had the personality of a tree. Get this handled and it’s a definite 5 star app!
Love My Marriott
by Hoover123! on 2020/05/02 23:51
I always love to stay in Marriott chain whenever I travel. They never disappoint me, friendly staff, great parking space and close to highways abs great restaurants. Most importantly, the kitchens in the rooms are great. Thank you Guys for offering such great price
Overall great!!
by Waldo98 on 2020/05/02 21:39
Great service overall!
Incredibly easy!
by BigMang18 on 2020/05/02 19:01
Navigating and booking on the Bonvoy app was super easy and hassle free!
Use of points
by magpie567$$$ on 2020/05/02 15:52
Hard to figure out how to book with points.. copy the Southwest Airlines app.. much easier!
Five star review
by johndevon159 on 2020/05/02 02:44
Great timing easy to work easy to keep track of and very profesional
Thank you
by Sorese J on 2020/05/02 01:11
You have done a great job handling the pressures of the Coronavirus. I have been a loyal Marriott customer for years but the things you have done recently seals the deal. Thank you, John
Marriott Bonvoy App
by jZl5 on 2020/04/30 20:16
Great app, easy to use, makes life easier
Great app
by Boo boo bear cub on 2020/04/30 19:40
Makes life so much easier. Works great always
Convenience at the palm of your hands
by missreefa on 2020/04/30 10:50
I love it. I can book right away, requesting house keeping and check out right on the app!
Awesome Stays!!
by Monica Johnston on 2020/04/30 03:24
Love me some Marriott! Top Notch stays
Super Easy to Navigate - Visually Appealing
by Shaliah on 2020/04/29 22:36
This app seems to work better than the Marriott website on a REGULAR basis. I’m able to find hotels and rates that won’t show up online, I’m also able to easily log-in (and REMAIN logged-in) whenever I want. I literally hate the desktop website so much because of how amazing the app is. GET IT.! #ThankMeNow
Almost perfect
by ETC D (ret) on 2020/04/29 20:02
Please fix the digital key option.
BAM!
by Prieta Linda on 2020/04/28 22:47
I am impressed with the updates and features of the new Bonvoy hotel app finder. I enjoy looking for rooms that are close to me work destinations with out logging out of the app...Bam! I enjoy researching everything within the same organization or app unlike before I had google location app open, Marriott hotel finder app open, and other work needed maps open. All has gone away. One stop, one app, one minute....Love it! I wish everyone many blessing and stay safe during your travels.
Best hotels, best service. Thanks, Marriott
by DB in GA on 2020/04/28 13:49
This chain cares about doing a good job. Worth every penny.
The app is better than the website.
by ThisNameIsAlreadyTaken1 on 2020/04/27 18:53
Good high functioning but still simple app
Bodrum edition housekeepers
by joelle Cherfan on 2020/04/27 16:45
Stayed at the bodrum edition last summer and i miss it like hell specially the women who used to come and clean my room everyday and arrange my clothes she treated me like a princess she even used to pick my jewelry after me cause i drop them everywhere. Her name is Handan can’t wait to go back to this hotel specially because of her.
Always accommodating and always a pleasurable stay !
by Shugs311 on 2020/04/27 04:11
The staff
Mobile App is Awesome
by Jah's Nana on 2020/04/27 03:42
I do all my reservations from my mobile app. I NEVER have an issue; and always get updates & service in a professional manner. LOVE THE BONVOY APP!
Overall, Great App - Still Miss SPG!
by PennCCRN on 2019/11/29 18:02
Overall, this is a great app and even after the transition from SPG I think the app outshines. If I were rating the rewards program, I’d give SPG an A and the new program a B- But that’s not why I’m here - so I’m rating the app not Marriott, SPG or even the Bonvoy program. Overall, the app is very easy to use and like many Marriott properties it really depends on the property you are staying on how well it integrates with he app. In my experience, about 1/3 of my stays truly honor a mobile check-in where I get a mobile key without visiting the front desk, perhaps security perhaps individual hotel preference. I will say that all properties do use the chat feature which is great when I need to communicate a non-urgent issue or perhaps let the staff know about an issue in a room for the next gift. Mobile check-out is truly the best, it works almost all the time. Booking on the site is easy and straightforward. One of the best features that I like (might not be from the app) but how I get WiFi quickly since it remembers my device at every property. Overall, I think the app is well done, the rewards program is okay - still my brand of choice. Thanks Marriott!
Poor Design and Functionality, MARRIOTT PLEASE LISTEN
by Bimini bill on 2019/02/16 22:07
This new App is almost useless. It is not user friendly or intuitive. It is also generating hordes of unnecessary paper if you want to print your reservation details; there are way too many advertisements to “partners” on it’s side bar links to “Get more Info” (or similar words), and fonts are overly large for what we need to see. However, when you click on any of the links, it just takes you to the overall Bonvoy site. You would think that if you want to see local dining options, it would link you to restaurants in that area, but it does NOT. Ditto for the other ads included - car rentals, things to do, etc. Total waste of time. MOST IMPORTANTLY, there is no where that I can find in this App that I can submit my room/stay preferences (room location, view, housekeeping, etc.). Marriott needs to QUICKLY RESOLVE the functionality of this App for it’s loyal members. I have had to call Owner Services, my home resort, and email the customer internet/web support numerous times and spent hordes of time about my upcoming reservations- most all were to no avail to resolve my requests. As a multiple week owner at a high demand resort in Vail, CO (Streamside) I find this to be an unacceptable level of service. The only folks I’ve found responsive are those at the resort, who assist as they can. Marriott, PLEASE FIX THIS! Platinum Elite Member (Xxxxxx559)
Good But Needs Improving
by Mikey1492 on 2018/01/05 06:25
The app is good, but could definitely be better. I completely agree with the other reviews that any function in the app that was designed for interaction with the hotel staff (chat, special requests, etc) is useless. I’ve tried it several times and then called the front desk to ask if they’d received the request. None of them ever had. And more times than not, the person who answered the phone didn’t even have a clue as to what I was talking about. Marriott needs to focus on training and ensuring that their hotels are 100% on-board with the app communication features. Another HUGE improvement that could be made to the app is a floor plan map (per property) that allows guests to choose their room at check in (right now the check in function is essentially useless). Hilton has this feature and I LOVE it...to the point where I choose Hilton sometimes over Marriott because I get to choose my room and see exactly where I’ll be staying. Many Hilton properties also use keyless entry that is built right in to their app. I really like Marriott and I have bounced between all 3 statuses for over 20 years. But they need to keep up with the times and the competition.
Just updated, could be better
by la vida vira on 2018/09/27 05:46
First I’d like to say that their customer support for the app is amazing! It felt like a team was on the case for troubleshooting and my problem was resolved in about a week. I tend to go through Ebates when booking with Marriott. The Marriott mobile site accessed through the Ebates app had a filtering issue (after choosing the airport shuttle filter, it would refresh back to the search page saying no hotels could be found). So I decided to use the Marriott app to look at different properties close to the airport I’m flying out of. I realized that I couldn’t filter which properties had an airport shuttle on the app. I find this troublesome because I usually travel with a pet. So if I can’t use the app to filter results, I either have to use the mobile site, or wait to get access to a desktop. I’m fine using the mobile site, especially since I access it through Ebates, but the point of an app is convenience. If I needed an idea of what’s available for my travel needs, I prefer to use the Marriott app. But I won’t be able to do that if I can’t filter the results.
Would be great if hotels actually honored half of the features!!!
by BusterSEMM on 2017/12/30 00:06
Marriott Corp has tried to make a good app - but problem comes to the fact little to none of the hotels use the pre-order functionality to stock your room, they don’t use the chat function if you need something while at hotel, they do not honor the checking or late checkout out function (they don’t care and still need to use old school process to know if they can accept a late checkout). App does not notify you of a room ready early either - as the hotels don’t use the feature. App is good to book and change hotels if needed - to change a reservation you are better off cancelling and rebooking as app is not flexible on honoring changes. Basically the app is good to track Marriott points and the progress each year to make Reward levels (not a perk for me as I’m lifetime Platinum member). So being lifetime Platinum you would think Marriott would listen to their customers and force their Marriott properties to use the features in the app - or do away with the features all together. FYI - I’m also an Elite member with Hilton properties and guess what - their Hotel locations use the app and it actually works really well...
Way behind compared to Hilton Honors App
by DM8397 on 2019/04/18 04:12
This app is not as user friendly as it could be, and it has poor functionality. There are way too many arrows and clicks to have to go through in order to get basic reservation information. I’m a Platinum Elite member who is about to hit Titanium Elite. There is such a difference between the Marriott App and the Hilton App when it comes to ease of use and feature functions available. For one, the Hilton App allows me to pick out my specific hotel room on a hotel map when I check in. Why can’t Marriott add this as a feature??? It’s an amazing feature! In addition, I hate that you cannot add filters for pricing and ratings to filter down results. This is so basic, and yet Marriott doesn’t offer it. When I am traveling on business and I want to filter out hotel brands that are way out of my company budget range for a particular trip, there is no ability to do so. I am forced to scroll through results of hotels that are $400+ per night and out of my company budget range for particular trips.
App is inconsistent and promotional programs are significantly behind
by pDall on 2018/10/26 19:17
After reading about 20 reviews I would have to agree with the following issues; 1. I too don’t see how much money I have spent in 2018 to hit ambassador level. I have 154 nights so far but have NO CLUE how much money I am away from Ambassador. This feature was on my app but it quickly went away. 2. The chat feature is conceptually great but practically awful. I have confirmed with multiple hotels (especially the Marriott Irvine Spectrum) that all my requests have been fulfilled. Unfortunately none of them were in my room at check in. 3. Inconsistency of the mobile key function. I select the mobile key function during the mobile check in process but rarely get the mobile key once I check in at the hotel. Even at hotels that offer the mobile key (Marriott Irvine Spectrum), I don’t have the mobile key on my app. 4. Marriott has consistently reduced their promotions throughout the years. What were once industry leading promotions are now significant behind other properties.
Needs Improvement / Name Matters
by Laughy_taffy;) on 2019/02/14 06:03
App is a great step forward. I use it extensively; however, it often seems app communication and the check in procedure don’t match. Recently checked in with very friendly professional service but there was no connection (it seemed) between the reservation and front desk. They asked about my preferences which had been selected already. This is really not a problem especially when they are so friendly it just seems they need to marry up better. BONVOY in my opinion is not a classy, professional name presentation for such an outstanding organization. Value and elegance in varying levels, have always been your mantra from the Fairfield Inn to the Ritz-Carlton. I am older and perhaps this name and marketing plan is designed to target the younger more stylish generation. Apologies as I only wanted to share and perhaps this is not the right venue.
BonVoy: Easy to use, extremely accurate
by rmj0572 on 2019/09/02 17:19
I reserve rooms or “getaways” almost every weekend and I’ve never had an issue with the desktop site or the cell phone app. The information is always accurate. The detail really provides everything you need to know about the hotel you select, the amenities & the service. The photos are extremely attractive & represent the exact description of the hotels. I have been using the app since it was SPG for several years now & I will continue because of the great point plan in place for members. I strongly suggest you sign up because after a certain number of stays, you get such great deals as free nights, early check-in & late check-out & you build points to move up to higher tiers of membership, which gives you even more perks. Best app & most frequent app I use. Definitely the best benefits!
Where great features go to die
by Ryan Sleevi on 2018/10/04 01:25
With the SPG/Marriott merger unifying the apps, a number of the great features of the SPG app are gone. Traveling a country where you don’t speak the language and they don’t use the Latin alphabet? SPG App had your back with “Show Address in Local Language” right from the reservation. That functionality is gone now, as is almost hope of finding the address through the Marriott website (hint: maps apps help, so long as they aren’t blocked in the country you’re visiting). Want to take advantage of Your24? Not a problem, there’s an app for that! Or at least, there way, until the app unification - masked by policy changes that now require your Ambassador to request it. Want to make sure your SNA is being processed? Worry no more, because now you can’t see what reservations have pending SNAs. The App is a big step down from the functionality that used to be available, and as others have pointed out, most “functionality” there is requires contacting the hotel or Marriott directly. The one upside is you can view your reservations, so it’s got that going for it, I guess.
RTW
by RTW747 on 2019/12/23 19:41
I used to love this app and when it’s working it’s a great experience. But in the last days, maybe corresponding to an app update?? none of my upcoming or canceled trips are visible at all! Problems get worse cause when I log in online I can’t see them either. After 2 lengthy calls to Marriott they politely reassure me that my upcoming trip reservations are all still ok, but had no interest to hear about the technical probs of the interface. Other problems persist online too with hotels shown as available then disappear once u want to make a booking. Or crazy stuff like the member rate being higher than regular rate for some hotels and some stays. Yes it did happen and verified it multiple times. I did all the regular stuff like log out and log in again, clear the cache, delete and reinstall the app on multiple occasions with no fix. As a titanium member and regular traveler this is frustrating to say the least. It’s enough for me to go back to Hilton! Please Marriott fix it soon and I will stick with you.
Works great most of the time
by Schnitz44 on 2019/09/09 22:14
Overall I love this app. When trying to book some hotel stays on points I occasionally get random information and error messages. Example - I tried to book a “stay 4 nights get the 5th night free” at the st Regis in Punta Mita on points in early January 2020. It’s a busy time of year and hard to find spots available for stays on points at this time - but that said, When I attempted to check availability - I would see that the stay was available, and I would then click on the stay to try to book, at which point in time I was told that it actually was unavailable! Stuff like this drives me nuts in apps. I know this is some complicated stuff between the hotel management locally and the Marriott system etc, but cmon - it’s a Marriott/SPG power house. These glitches should be a thing of the past. Overall tho I do love this a and it works well about 90% or more of the time for me.
I miss the old SPG app...
by KLS2222 on 2019/03/28 21:46
My advice to the developers would be threefold. First is to make the overall design more intuitive. It is trying so hard to be sleek that it is hard to navigate to anything. Second, it does not sync up with my actual travel well at all. I travel for work and move from property to property. I checked out of one hotel this morning and into another this afternoon, and hours later it is still displaying me as being at the first hotel, so I can’t access any services for the property where I actually am. Finally, I miss the old SPG app/site ability to book multiple rooms but put each room under a different name/Bonvoy number. When booking travel for myself and my colleagues, my only option on the app is to book everyone under my name/account and then at check in we have to split the reservation up. SPG used to let me make a single reservation but have each room assigned to a unique guest name/SPG - would be lovely to have that feature back instead of jumping through hoops at check-in.
Could handle password changes better
by Not Billy Beane on 2019/08/25 15:13
Marriott forced a password change. I used the website instead of the app to manage the change (which was its own headache, but that’s another review). When returning to the app, it could not recognize my account and password combination. Neither by account number or email. Worried I had misspelled my intended password on the website, I reset it on the website. I tried the app again using my account number, and it couldn’t manage the new password, again. I tried my email, and now I’m on an account lockout for 30 minutes. Why am I being punished because the app doesn’t recognize the password I was forced to change? Marriott could have managed this forced password change so much better than this, instead of springing it on a user when trying to use the app. Use two-factor means to authenticate it is actually me on my phone, and make me change the password on a computer the next time I use the website. This isn’t hard.
Disappointed with experience.
by Apples813 on 2019/07/23 12:36
My wife and I have used Bonvoy to book vacations and business travel. We enjoyed using the service due to its ease of booking and for the perks of obtaining points towards future bookings. After our last two bookings through the app, we noticed we didn’t receive points from booking through this service. After calling customer service, in which the representative was extremely rude and talking over my wife, it was determined (via the representative) that the booking through the app was through a “third party”. I intervened after listening to the representative talk over my wife, and asked for clarification to how booking through a third party on their own app was possible. After stating this was deceitful and while talking mid sentence, the representative hung up on us. I’m sure this will be placed as a “dropped call”, however assuming the reliability of land lines, I find that doubtful. My wife and I both own businesses and if this were acceptable practice for our customer service, the individuals would be fired.
Could be much better
by Swtdee on 2019/01/13 15:43
I’ve been a platinum premier elite for 6 years and am sad to say Marriott has lost some of my business last year to a competitor, and it’s primarily because the competitors app is that much better. The best thing about the competitor’s app is the digital key. I am a road warrior and can arrive to a hotel very late in the evening, and prefer to skip the front desk and get right to my room. I enjoy the fact that if I see a busy front desk at anytime, I can whiz by and settle right in after a long trip. The Marriott app loads their hotel images at such a sloooooow pace it’s excruciating. I find myself opening up the trip advisor app, which is a much quicker way to view the hotel room images. Flipping between the two apps is a lot quicker than waiting for the Marriott photos to load individually. If they fix these things in 2019, I’ll would stop splitting my business between the two hotel chains, but for now, I’ll enjoy being a Plat Premier Elite at Marriott and Diamond at the other.
Marriott App
by Tarheel1992 on 2018/09/29 10:57
The Marriott app is a great tool that works fine. The reason I rated it a two is because for some reason my app doesn’t have all the features that others have. I’m specifically speaking about the “spend” amount needed to reach ambassador status. I had it on my app for about a week and then it disappeared. I updated my app and I have it loaded on a second phone so I doubt its an update issue. I looked at my coworker’s app and it is visible for him. Everyone wants to blame the merge but no one wants to fix it. How can your rating be 4.7 when the VAST majority of ratings over the past several months are one or two stars? I’ll wait..................Because your average is skewed in such a way to show Marriott in a better light. Not a true rating of you product. If you are an executive at Marriott tracking metrics then you need to make this a top priority. Stop accepting excuses from your team and correct all your problems.
Baffling
by stitchwiz on 2019/04/15 01:53
I have a reservation at a Marriott Westin resort tomorrow. I received an email that the only way I could check in online was to download this app. I did so. I entered my info and reservation number and it kept saying it didn’t recognize it. It referred me to a phone number that I called. After wading through an interminable thread of questions and messages, all unrelated to my problem, I was put on hold with frequent promises that someone would be there “momentarily.” After 15 minutes without said momentary assistance, I hung up and called the resort directly only to find a longer string of questions and messages, some the same as the previous call after which I was dumped into the same no-mans land as earlier. By the way, the background musak was not tuned in so the static made the frustration that much more pronounced. Total time wasted: 35 minutes without an answer to my question or confirmation of my reservation. Do you have human beings that work there? And, look up the definition of momentarily...
Decent app, but useless rewards program
by Post Pro on 2019/07/01 22:26
If you book and pay for your own hotel stays, this is a solid app. Customer service can be very helpful with your questions. But if you’re like me and travel is a mainstay of your career and a travel agent books your stays, then Marriott and it’s hotels will no longer credit your stays to your account. To be more clear, if your employer or the company you work for pays the actual bill, you will no longer be allowed to keep your stay credits so the rewards program is completely useless for you. This is the only chain that denies the end user their stay credits. Other hotel chains still credit stays with the end user regardless of who actually paid the bill. Airlines still credit the end user regardless of who paid for the ticket. If rewards are important to you and you travel frequently but aren’t ultimately responsible for the bill, then you may want to consider other choices besides Marriott. Safe travels!
Marriott is life
by jph387 on 2019/09/15 22:03
Have been an avid Marriott supporter for 8+ years now. While we have many options, and I stay at many group’s locations due to work, I always enjoy my experience much more at Marriott properties. They also continue to improve everything they do as time goes on, ie. recently upgrading to the Bonvoy programs, location amenities, accommodating valued customers - not mention any guests, and the overall experience at most properties. While some could talk about complimentary food and bev offered at other corporation’s properties, while mentioning the Marriott properties that don’t include, it’s irrelevant. I’d pay for an exceptional meal at a Marriott property before acting like a complimentary garbage breakfast included somewhere else is an incentive. Marriott or bust
No receipts?
by QuickExit on 2018/07/27 14:37
Why can I not see or request a folio receipt? Unless you check out with the app during, I guess, the day of actual checkout can you request it emailed to you. Apparently after the fact it is kicked from your history, at least until it falls into your Points section. But then you can’t get the receipt off that page unless you call. Half the time I call, email sometimes never comes through or person forgets to send, etc, Please add a request receipt feature that should be housed under the my reservation page. Should have tabs, Upcoming, Cancelled and then add History or Recent Trips. Anything to recall or request a receipt faster and easier after the fact would be very helpful. Thanks!
Decent, but needs some work
by Connor Fitch on 2017/12/18 13:05
I can appreciate that Marriott tried to differentiate their users App experience from competitors, however, it creates a clunky feel with an overall worse user experience. It is impossible to view previous stays inside of the app (you have to go to the Marriott website), and navigating is done by a “wonder button” for lack of a better phrase. You can not selectively toggle between individual menus, but instead tap a button the Marriott symbol which cycles you through the different menu options (booking, account, current stay). When selecting directions to the hotel through either google maps or Imaps, it uses to coordinates which I find weird, and difficult to verify. Further, the app has a heavy reliance on the Marriott website. This results in long loading times for different screens and a poorly integrated experience. Aside from that, the screens look good and it has a modern feel, but needs some serious work in the realm of usability and integration. Marriott is a great brand and I hope they can address some of this in future updates! I strongly prefer the Hyatt and Hilton apps for comparison..
App great for booking. Needs work for check in
by Spinfiber on 2019/06/27 20:34
I have used the app for while now. I use it for booking and love it. Up until today the mobile check in has been successful. Not in how it works, because it doesn’t give feed back that it actually worked and you can check in multiple times.... all while while traveling I have asked for a check in time and my room has always been ready. Even before three pm sometimes. Today however, I was told the app is just a request and that there is no guarantee that the room will be ready and that the hotel has a strict 3 pm check in. So what’s the point of a mobile check in? Why doesn’t the app tell me that? I get to sit in a lobby and wait when I could have stayed home till check in time since this is a 3 night staycation & retreat for a group of friends.
Ambassador privileges feels like name sake - but truly you can’t avail it.
by Pk-ATL on 2019/06/13 23:55
I had booked the Manchester Airport Marriott hotel more than a month ago and had requested for 24h Ambassador privilege. I had reached out to Customer support make sure that I have the confirmation for same, and she mentioned that I would get the confirmation right away - which I never received. Yesterday I reached out again - where the customer service person confirmed that the hotel has my request and asked me to reach out to Ambassador service to get a confirmation. Today I get a note from the Ambassador “Austin Jones” that the hotel has been sold out and hence they can’t confirm. I just noticed the email - and I could book the hotel for the prior date which means it was not sold out. Really disappointed with this process. I have similar experience with suite nights. I had requested for a hotel in Paris for more than a month ago - but never got any confirmation. I have a similar request in another hotel, but I am not sure whether I will get any upgrade to suite. I just hope this is more of a European hotel process and not so for American or other continent hotels.
Make bill printable from app
by Alft70 on 2018/01/28 06:15
Business travelers could really use this as a convenience. It seems to be getting more and difficult to retrieve my bill. Can't retrieve on the app at all and not all bills are showing up as viewable on the mobile website. Really not good customer service having to copy the ebill into a word document to transfer it or take a picture and scan it all the time when you're running all over the place. Would be nice to be able to sit and transfer it over when you have downtime like I do now, but can't because the app doesn't have that feature and the only option I have when I go to the website and view my bill is "rebook". My laptop is not always handy. Please make this easier for your mobile customers.
My second home
by sammytoma on 2019/04/27 22:17
Marriott Bonvoy has made my travels worldwide , 100 folds, more enjoyable and so much more pleasant... as you age and acquire more and more life experiences , you realize how much depth and wisdom is incorporated into the treatment you receive by the staff and the unique experience you are given by a special attitude( probably trickled down and guided from the top) by most of the levels of the organization’s personnel. Even if there are some incidents in a lower level , and there always are in the real world, the minute a higher authority gets involved... the gates of heaven open up to make you feel so special and that you matter so much To the Marriott bonvoy family . Thank you for making me feel unique and important to you❤️
Exception service
by shaeshae$1 on 2020/04/02 16:41
I have stayed at Marriotts all over the country and no personal experience Compares to the feeling I get when I stay at the Marriott on grand view parkway in Birmingham Al. Especially this week. The world is locked home safely in their homes but this week my brother is having cancer surgery across the street and since heath facilities have no access for family or visitors right now we cannot be at the hospital but wanted to be as close as possible. Tonya Williams the manager at this location took the initiative about a year ago to call me by name when I walked in before even looking at my reservation. Naturally I felt like I was walking into a family or friends home vs a hotel were I was just staying for the night . This same feeling and welcoming this week in particular has made a very uncertain and scary week feel so much more comfortable to my mother, sister in law and myself! Tonya and the other gentlemen Kenny Wilson that worked one night has made our stay peaceful and welcoming! talking about service is one thing! Executing on service is totally different 👍👍 Thanks Tonya and crew for always going over The top!
Marriott Experiences
by F. Michael Berry on 2019/09/20 11:57
For approximately the last four years, I’ve been having to stay at various Marriott locations, primarily in Southern California, marquis Marriott in San Diego, Bayview Marriott in Newport Beach California, and most recently booking for a weekend in Palm Springs. I have yet to be disappointed with the property, staff, or food and beverage. So lone as you continually impressed me with your standard of service, I will remain and loyal Guest of your hotels/resorts. Thank you for your dedication to exemplary guest service, and hospitality. I am not a wealthy individual, however I appreciate a quality experience when I travel. Your staff has always made me feel welcome, appreciated, and every bit as important as any other guest on your property! My most sincere gratitude. -F. Michael Berry
Things slowly going downhill
by Pete665544 on 2019/03/25 16:01
Not normally a review person but this app broke the camels back. I’m a Titanium Elite (the levels and rewards have changed) and have noticed some things slipping. Previously a platinum elite, the changes I’m feeling are: platinum line not dedicated and speed of answer dramatically changed, the required points for rooms changed, sometimes without advance warning while booked, the cancellation policy is no longer valid at some hotels, there’s blackout times or I should say they won’t set you up with a room if the “points” rooms are occupied as they raise costs for special events... and now the app: navigation is pretty useless and constantly pushes you to a self serve model. Understanding there is a need to increase revenue but this is the hospitality industry; make us feel important. The one good thing was seeing that my free night from the Marriott card expires which I didn’t know.
Point system isn’t fair !!!!
by Coach Biggsy on 2019/03/25 04:20
There is a problem with the way you can earn points. I stayed two nights and gave the hotel my member ID, which they took and after paying cash I never received any points for my stay. I questioned it after month went by and after being put on hold for 45 minutes I’m told that it was ineligible because of the way the reservation was made. A stay is a stay, why would or should it be ineligible? There are other hotels such as Hilton that makes a stay easier. I will go out of my way from now on to avoid booking with a Marriott Hotel. Thank but no thanks Marriott. It isn’t fair how a member can earn points. It needs to CHANGE, don’t you make enough money already from us that you have to make it so hard to earn points. It is probably falling on deaf ears. It seems like Marriott don’t care if they run people off or care for anyone’s thoughts. Maybe your Corporation should start a team called “WE CARE”
Worst Hotel Program, Worst App (Lifetime Platinum)
by yph23 on 2019/07/23 02:45
Making the switch to Hilton.... This hotel program has gone down hill considerably. I am a Lifetime Platinum and have amassed a good amount of points but they’re nearly unusable because of Marriott BS “no blackout policy” which essentially allows hotels to limit rooms available to be booked with points. Not only that but you can’t even book suites with points. So now you’re left with booking a hotel on the side of the highway during the off-season as your only option to use points. I want to use my points on a vacation, in a nice hotel, and with a suite. Not an option anymore. Now for the app, who designed this thing? You can’t switch to local currency, you can’t search with flexible dates, you can’t easily use the map function, and the list goes on. Whoever is giving this app 5 stars probably has experienced a real hotel app before. After 600+ nights, it’s on to Hilton, goodbye Marriott.
Unfair rewards program
by jtcsr on 2019/02/13 13:16
I needed two nights to move up to platinum Premier elite.(73 nights, needed 75) Reward program department told me I had plenty of time due to my “anniversary date” January 2019 my nights reset to zero. When I called and questioned the situation rewards department told me they cannot do anything and if I did not like that to call corporate. I did call corporate and they told me they had no Ability to move me up to the next level nor could they give me the two nights as a courtesy. They wished me luck in starting over this year. I am sure Marriott rewards will still not be able to assist me and my problem. I am shopping around different hotel brands and loyalty programs as we speak
Love it!
by smile4bree on 2018/03/28 01:40
This is a really well designed app! I love all of the full service features. In addition to the normal booking features, getting directions and calling the hotel - you can actually interact with the hotel during your stay. During our recent stay, I was able to adjust our estimated arrival time and get an alert when our room was actually ready, order more towels and a blanket (which they brought up to our room a few minutes later), use the chat feature to request a late checkout. These feature worked great for me, but I can see where the responsiveness of the actual hotel could effect results. Just one more reason we ❤️ Marriott!!
What is going on???
by Mikey&rach on 2019/05/01 03:25
Devs & IT folk: what is the problem? Ever since the swap to Bonvoy, I have noticed the following problems: -Past stays don’t show up on the tab that says “past stays.” It’s been this way for months. -Stays routinely take 10 or more days to appear in my account. This means that the process is still very manual. Why? -Bills are not being posted on my account in a timely manner and infrequently, not emailed to me at all. We have deadlines for our expense reports, just as I’m sure you do. -It is not possible to update a credit card through the app or mobile browser. I had to call the “Titanium” support line to do this. This was precipitated by my hotel informing me that they could not issue a bill due to my card being expired, even though they swiped the new card when I checked in. Five days after doing this, I received a call from my hotel threatening to cancel my reservation unless I gave them an updated card because the one in their system was expired. Until you fix these GLARING infrastructure problems, please inform your front desk associates that whatever the problem is, it is likely Marriott’s fault and not the guest’s fault. Threatening to cancel my reservation when I am already on site at the client’s office is totally unacceptable.
Customer Service Greatly Lacking
by SpartyOn123 on 2019/03/23 22:13
I have been trying to contact somone about a breach of my account for months now. The only time I have been able to reach someone by phone it was the weekend, and I was told someone would contact me during the week, and no one ever has. That was several months ago. I am in the military and currently overseas so that makes it more difficult as I dont have a US phone number currently and due to the time difference. The fraudulent charges on my account ended up being refunded by the credit card company rather than Marriott. Without anyone ever contacting me, my account is now under audit, and has been for sometime. Because of this I am unable to sign into my account. I cannot get anyone to speak to me about this, despite attempting to contact the company weekly for the last few months. As someone who had almost $1,000 fraudulently charged using this app, that is unacceptable.
Makes Life Easier
by Ace 3352 on 2019/05/07 14:30
Traveling with Mariot as my family’s go to hotel chain has always been a convenience because we are rarely disappointed with the level of hospitality and customer care. The app is simply an extension of that care and convenience. Being able to make quick reservations and compare various amenities without going from one website to another or making 10 phone calls has been amazing! Also, check-in is so much easier! I thoroughly enjoy using the app to book and manage my reservations. I only took one star because recently, I was unable to book through the app because a few hotels in one city were not listed, but we still had a pleasant experience at that hotel.
App looks nice but poor system behind it
by KingKong_SD on 2019/03/30 05:44
Have been Platinum member in the last few year. I have to say this app and the system behind it is awful and very hard to use. You would think the Marriott number would be your account? No it does not. There are many things you need to get it right “at the front desk”. For an example, the system is broken if you want to request a mobile key for room access after you checked in. Or it does not give you anything if you did not ask for it with APP but ask the front desk. If an APP only makes your stay more complicated, what is the value of it? My suggestion: fix the problem; or keep it simple.
Not so Pet Friendly
by Brohart on 2019/04/19 20:06
Great app for the most part, however, I travel with my small/med sized dog at least once a month and need a hotel that is pet friendly. It is difficult to filter ACTUAL pet friendly hotels, i.e. no $150 fee per night just to have a pet stay. And the Marriott merger made the selections even less pet friendly because almost all Marriott brands carry a fee. I would love to see a Pet Friendly No Fee filter option. It is frustrating having to dig into the weeds of all the fine print just to see if we will get charged hidden fees. I think you should change the filters to “Pet Tolerant” for those with fees and “Pet Friendly” for those with NO FEES. And extra filters for the dog size. Even if there are no fees there is usually a weight cap.
Convenient but some glitches
by Piratemommy on 2019/06/27 06:25
The app works really well. It’s easy to find a hotel. It’s easy to see prices for members versus standard prices versus point costs. The pictures are good. It’s easy to navigate. The information is easy to find for each hotel. However, it allows you to include additional information for your reservation such as requesting extra towels or a late checkout. Not one single time has the hotel had that request in its computer system when we’ve checked in. We’ve stayed at a Marriott at least 10 times using this app and the hotel never has that info so I have to request the info all over again when I get to the hotel. Otherwise everything works well with the app.
Booking hotels and reliability
by Mike Spaulding on 2018/12/16 02:52
You aren’t able to actually book a hotel from the app (IOS). It sends you to their website where you have to go get your credentials which you don’t have because they are in the app. When you go to the mobile website there is very inconsistent availability of all the features like room pictures. Regular problems searching on the app. Right now the app is unable to return any results. Between the lack of full functionality on the app and the inconsistency of the apps reliability the app deserves a very low rating. I am a long time Marriot customer and Platinum member. I live the hotels and properties but the app is very frustrating.
Not reliable!
by Grandma Shops on 2017/11/11 21:28
We thought this would be a great tool to use for checking in while we are driving to our next destination. We tried checking in using the App and on that particular night we were staying on points. We received a confirmation that we were checked in. The desk clerk welcomed us and thanked us for checking in with the App. The next morning we received a notification from our credit card company that we had been charged for the room. When we asked the morning desk clerk why we were billed her answer was “you didn’t check in so you were charged a no show room fee”. It took a few days to get the charge removed from our credit card. We just tried it again and now the App won’t let us check in... Very frustrating
Mixed review, happy with 1 recent update!
by donnaray on 2020/02/10 07:29
GOOD I’m not sure why this took so long - I’ve been asking for this for years and it seems fairly basic. Now you can “search multiple special rates at the same time” - THANK YOU!! BAD It would be nice if the hotel specific info in the app matched what is on the website... I don’t find some of the icons very intuitive unless you use the app a lot. Back arrow on bottom right is just WRONG - plz read all the reviews complaining about this and move it the top left where it belongs! Lots of others also complaining that chat doesn’t work and I have to agree. I’ve tried using it many times and think someone has replied only once or twice. Most of the time when I ask why, the staff say they don’t know about it or they’re too busy. Might as well just remove it from the app! The app makes it very difficult to book an accessible room and to know exactly what you’re getting. It’s not offered when choosing a room type like most other hotel apps, only after entering your credit card info. It’s also really vague and lumps all accessible room types together.... (Not helpful since I want for a roll-in shower but don’t need hearing accessibility features.) No Apple Pay! Come on...
Saving my phone number…
by Bombcapt on 2019/08/22 19:49
I am a diehard Marriott fan, premier platinum, now titanium elite, (someone needs to teach the new marketing team that titanium if they left valuable metal than platinum… Who came up with a genius idea?) for over three years. As with any merger, there are growing pains and issues of which I have no unreasonable expectation being solved immediately. However, I have now updated my phone number with the app a dozen times and it still does not recognize my number, my member number, ever. Highly annoying and the IT personnel have“Fixed it“ many times. Service has remained largely steady, but for first time ever I have had a Marriott agent become snarky with me over some of the problems with the app or forgetting to Credit me my points as if it was my fault. I am always cordial and patient but I am starting to become impatient after nearly a year of this. Marriott needs to fix these simple issues and soon. I believe Marriott has the superior product on the market, and I dropped Hilton altogether 4 years ago. I have no intention of going back to them but I would like to see Marriott regain its composure. Thank you
This app has a major flaw
by NCClaireYu on 2019/12/12 15:50
The app doesn’t allow me to book with my free night certificates. In the past, all I had to do is chose the Bonvoy member points rate option, the the system will automatically know I have free nights and apply it—apparently not anymore. My intention was to use my free rewards, and I thought the app would apply that as long as I chose the Bonvoy member point option, but the system used my actual points instead. I called the member phone line and the customer service associate told me I should have indicated this intension when I booked through the app. I told them there were no such options in the app, and they just insisted that there is one. Been a loyal platinum/gold member for years. Never had such a bad experience with anyone associated with Marriott until now. I would like to love the app, but the lacking free certificates option seems to be a major flaw.
Xi’an Westin
by sryan79941 on 2019/07/05 04:46
I was worried the service at the Xi’an Westin might be reduced after the merger. I have could of not been more wrong! If you ever plan to go to China and see the “Terra-Cotta Warriors” or the Xi’an’s famous “Walled City” stay at this hotel! The “Blue Goose Pagoda” is right out your door! But the best part of this hotel is the service you receive. From the moment we entered, to the moment I had to leave, it was exceptional! There is a very specific reason. The executive lounge is is incomparable. I travel a lot, 90% of the time most years, and I have not seen this level of service from any other hotel. The Executive Lounge personnel are the reason I come back here when ever I get a chance. For business but especially for vacations with my family. I was delayed getting to Xi’an but my wife and son went ahead and with one call to Stacey, the head of the Executive lounge, I knew they were in great hands! Thank you Stacey! For making sure their trip was so enjoyable. I know you spent hours on the phone making sure everything was good! My family and I really appreciate it!
Lifelong Marriott Guests
by DaveinBolivia on 2019/10/05 14:26
We will always stay at Marriott properties and can't say enough about the care they have shown us. I turn 70 this month and we planned a four day three night getaway to celebrate. One night in Kiawah and two nights in Historic Charleston. We've stayed at the Courtyard before and it is very nice. I was hoping to stay in one of the boutique properties or possible the Renaissance (where we also had stayed). However, neither hotel came up as being available when selecting my senior discount. When I removed the discount and both came up as being available. I only wish I understood why this happens to longtime Marriott Rewards BonVoy members that are also seniors. We still wouldn't stay anywhere else.
Needs better rate display options.
by Bsmoet on 2019/02/15 21:49
I am eligible to use multiple hotel codes when booking rooms (one for work, one for AAA, and like everyone else, the typical list price). Between these three options, I never know which will provide me the lowest rate. There is a feature on the Hilton Honors app that always gives you the lowest rate when you have multiple codes. There was also a feature available on the old SPG app which would display up to four rates at the same time. With Marriott, I have to conduct three separate searches to find the lowest rate, and it becomes even more complicated when I am comparing multiple hotels. I recommend Marriott reintroduce the feature to search using multiple codes at the same time. The current method is highly inconvenient for customers, if not unethical as it forces unaware customers to pay more when they are entitled to a cheaper room.
Getting better
by ThatsOneSweetPieceofApp on 2019/06/04 19:29
Still lacking. Stays take 7+ days to show up, and the teams are a bit annoyed when you call to get them to do it manually when they’re past the ‘acceptable window’. Even then you don’t get your submitted preference points - like green choice, and they don’t trust you when you ask. The mobile checking is basically useless - and the mobile key works 1 in 20 times, and they say you can skip the desk - except they never tell you your room number - anywhere - not even in a push notifications. Any preferences are hit or miss if they make it through to the hotel. It’s the 21st century - a week to ‘process’ is a bit of a joke. They don’t wait a week to charge me...so some of their systems have low latency. Curious how that works.
Good Luck Getting Your Points, Go With Hilton
by cfabrian on 2018/10/22 16:54
I live in hotels year round for work. Found it really disappointing that Marriott struggles to keep track of your points. Multiple times I have had to submit stays so they get added to my account. I feel like they leave it up to the customer to track their stays. If you forget to submit a stay it’s on you. Hilton adds points from your stays every 3 nights, Marriott only adds them after the stay is complete and I have lengthy assignments, so it typically takes them 10 days to reflect the stay on my account. Half the time I have to submit a claim. Save yourself the hassle, go with Hilton.
Rating Trends
0,40,0,0,0,0,60,0,0,0,0,9,2,1,1,6,0,0,0,0,2,0,1,1,0,0,2,2,0,0,0,0,1,0,0,6,541,509,407,273,325,316,0,9092,256,424,213,388,297,361,344,348,386,345,325,341,354,436,307,359,361,375,434,376,437,456,456,432,583,320,485,544,676,572,467,470,606,558,526,558,603,543,614,712,663,708,756,687,602,578
All Versions
5.0
578,998 total
 5
518,145
 4
50,541
 3
4,868
 2
1,282
 1
4,162
Current Version (9.24.2)
5.0
570,261 total
 5
513,025
 4
49,567
 3
4,589
 2
900
 1
2,180
Version History
More...
Screenshots
Search Visibility
App name
Marriott Bonvoy
Description
Access more with the Marriott Bonvoy™ app. The Marriott Bonvoy App makes good travel easy, with features that let you unlock your stay at more than 7,000 hotels worldwide. Wherever you go, the app is with you, giving you easy access to everything you need for your trip. Download the app today to experience the incredible benefits of Marriott Bonvoy. Search hotels and book, or look up a reservation, all from your phone. Get our lowest rate when you book directly with Marriott. Not a Marriott Bonvoy member? Join through the app to earn and redeem points for your stays, and to take advantage of Marriott Bonvoy’s extended list of features. Check in from anywhere with Mobile Check-in. Let us know when you’re arriving, and you’ll receive a notification when your room is ready. With Mobile Key you can get to your room faster, and never have to worry about forgetting a key card. Use it to open your room, parking garage, fitness center, lounge, and pool. Mobile Chat lets you talk directly to your hotel. Available just before, during and even after your stay, ask the front desk for local recommendations, request amenities and more while on-the go. Need something? Mobile Requests gives you a list of amenities to choose from to customize your stay, or even ask for something you forgot, like a comb or toothpaste. Plan ahead while you’re out exploring. Browse and order food and drinks from your hotel’s menu at participating properties, and it will be ready when you return. Manage your account easily on the app. Check your point balance, view your stay history, folio, and more. The Marriott Bonvoy App lets you unlock your stay at Marriott’s 30 brands including AC Hotels by Marriott®, Aloft® Hotels, Autograph Collection® Hotels, Bulgari®,Courtyard®, Delta Hotels®, Design HotelsTM, EDITION®, Element®, Fairfield Inn & Suites®, Four Points® by Sheraton, Gaylord Hotels®, JW Marriott®, Le Méridien®, Moxy® Hotels, Marriott Executive Apartments®, marriott hotels®, Marriott Vacation Club®, Protea Hotels®, Renaissance® Hotels, Residence Inn®, Sheraton®, SpringHill Suites®, St. Regis®, The Luxury Collection®, The Ritz-Carlton®, TownePlace Suites®, Tribute Portfolio®, W® Hotels and Westin® Hotels & Resorts.
Excellence
by djdjfifiriaoe on 2020/05/26 00:41
Every Marriott we stay at goes above and beyond other chains! Every experience from the outside appearance, to the hospitality from the staff, to the room itself is superb!
Love the Marriott Family
by 32 Goal Scorer on 2020/05/25 22:01
We love the Marriott. Stay safe and thanks for all the great service the last 25 years!!!! Chicago family😃
Comfortable night
by D_johnson111 #ig on 2020/05/25 15:42
Very clean and comfortable
Super easy
by East60 on 2020/05/25 03:56
Marriott makes it so easy to book rooms with app and you check all there hotels in the area for the best rates. I’m really glad I decided to download it and I recommend it to anyone who books with Marriott you’ll be happy trust me.
Best app ever!!
by chicken lover guy on 2020/05/24 00:54
Very easy to use and the pictures are clear
I ❤️ this brand!
by Flash 50 on 2020/05/22 21:31
I’m a raving fan of all things Marriot! 1st your website is outstanding; it’s easy, quick and reliable. My wife (Zion) and I celebrated our 30th wedding anniversary last Christmas. We celebrated at your Aruba property with our three college age daughters. We had an incredible vacation, the staff was exceptional. Respectfully, Dennis Banks
Doesn’t work anymore
by cjkim1111 on 2020/05/22 20:14
This app was working just fine but after the recent update, keeps popping an error message that says “you must buy from App Store”
Hi
by ikrfgc on 2020/05/22 14:21
Good appgoodaj
Travel made easy
by Dirty Guirrellas on 2020/05/22 05:48
Love this App. Makes booking super simple and enjoyable. Even for men.
Easy to Get Around!
by Wynn5 on 2020/05/22 03:22
Thank you for being a good program and APP Wish I could request certain floor/room on reservation. A repeat customer at a hotel
Easy to use
by user2net on 2020/05/22 02:25
Easy to use. My go to for Easy to use. My go to for travel and booking. Everything at your fingertips and keeps track of what I need. All in one booking. ravel and booking. Everything at your fingertips and keeps track of what I need. All in one booking.
Simple & Efficient
by Lance£125 on 2020/05/22 00:12
No matter where
Using Bonvoy App
by L. Rey on 2020/05/21 20:29
Fast , easy to navigate, and super user friendly. Takes just seconds , and confirmation email sent quickly. Great application!
Love it love it love it
by rappertreets on 2020/05/21 18:51
Get your points
Great App
by Doris Arango-Reyes on 2020/05/20 23:59
I can see all of my membership details and easy access to reservations and check in.
Well Traveled
by Hollywood 1959 on 2020/05/20 21:47
Love all the features of the app
Marriott/Bonvoy
by Texasgovgirl on 2020/05/20 20:57
I’m always taken care of
Great app
by 2kids1dog1cat on 2020/05/20 00:55
I can plan easily for sports and business travel with this app
Easy and simple
by Japsprk on 2020/05/19 21:55
Love using this app. It makes my travel so much easier!!
Disappointing
by Freddo 107 on 2020/05/19 21:21
Marriott was always the Gold standard. Now they are selling discounted gift cards but they can’t be used on the app when booking. They also recently ran a promotion Where you could buy points and get a 60% bonus, it seem like a good deal but just to be sure I checked several hotels that I stay at regularly to see how many points it would take per night to figure out what the value of the points really would be and if I could save any money. After I bought the points it turns out I do need to travel so I looked at booking a hotel and because I had already done a search the same properties came up and now it was 60% more points to book the same properties. To me it looks a lot like they sold points and gave you a bonus and then raised how many points you needed to book the identical properties. I haven’t checked every single hotel but on the surface it looks to me like they’re playing games now so people will pay cash instead of using their points. Very disappointed with Marriott!!!
Easy peasy!
by afv815 on 2020/05/19 20:20
Easy app to use, quick and intuitive. Always find what I’m looking for!
Traveling Man!
by Smokey19 on 2020/05/19 15:05
Great app use weekly when in full work travel Mode, I miss using it daily
Best App
by Debbie Lynne 08 on 2020/05/19 00:08
Easiest app to use and manage my travel and points. Love Marriott and being treated like family. Deb Stecher
Review
by cammymom on 2020/05/18 23:03
Love this site.
Travel Love
by shirl62 on 2020/05/18 22:37
We love using our points during our many trips. We can find Marriot properties through the Bonvoy site and do it often!
So easy, even a 10 year old can book it
by CoachN8 on 2020/05/18 22:00
Seriously, my 10 year old booked my room. I gave him the parameters and he found the nicest hotel in the area and two minutes later... I’m booked!
Best of the Best
by Valentines2019 on 2020/05/17 22:40
The bonvoy app is sooooo convenient and user friendly, it has made my wife and I’s trip across the country a little less stressful! Throughout our trip the days end destination changed a few times and the app made it very easy to find a different Marriott brand hotel to stay at. Than you Mr. & Mrs.Valentine
Great app
by craig$&@ on 2020/05/17 20:49
Love this app...so easy.
Life time gold
by bueso family on 2020/05/17 13:50
Aa+
Excellent App
by hhh1980 on 2020/05/17 12:30
Very User Friendly and easy to navigate. Hotels are easy to pick and the rates are clearly displayed. Excellent app.
Best app!
by TJAtl on 2020/05/17 07:41
User friendly friendly, straightforward and provides many options for immediate bookings as well as bookings far in advance.
Love the App
by App'd13 on 2020/05/17 02:10
Your app is so convenient and user friendly. I love how you can easily see how far a hotel is from The center of the city, prices, amenities. It’s easy to book or change reservations too.
Loyal guest
by Camport on 2020/05/16 23:27
No matter where we’ve travelled in our state, our country, or other countries, we always know that arriving at one of your properties we will be staying somewhere we feel welcome and assured of a relaxing and friendly atmosphere. If you are going on an adventure, it still feels comforting to feel at home!
Si
by Elpay Rowgranday Yellca Baayo on 2020/05/16 22:55
Si
Easy. Perfect. Fun.
by bpeters.tx11 on 2020/05/16 14:08
I use this app every time we travel, and it’s always the same result - easy, convenient and comfortable. Love Marriott properties.
Timesaver
by nedjiafihkl on 2020/05/16 12:45
Great app for either business or personal travel, I use it for both. Easy to navigate and saves time whether on my phone or tablet.
Life Saver !
by bcarlton82994 on 2020/05/16 12:37
Makes booking anywhere easy and hassle free ! Love this App❤️😍
A Plug
by Basketball20ever on 2020/05/16 05:34
Fasho
Brilliant!
by bone la ka la ka ca on 2020/05/15 15:31
Marriott is a wonderful hotel group! Love it!
Makes it easy to find the best hotel
by 4207miller on 2020/05/15 12:41
The app makes it easy to find the right fit. Easy to navigate.
Never disappointed
by Cook Forest Fan on 2020/05/15 07:07
What I love the most about Marriott properties is the confidence I have in finding my accommodations being clean, comfortable and updated. Secondly I know the staff can be relied upon to be friendly, helpful, and available. Lastly, I’ve found the areas in which the properties are located are safe. The entire Marriott experience is reliably exceptional. I can’t think of any reason to stay anywhere else!
Great place
by miamihurricanea on 2020/05/15 02:42
Great place to stay
Nice App
by dmsmith0077 on 2020/05/14 23:23
I use this app all the time. Easy to use!
Unhappy experience
by KaiiDeniese on 2020/05/14 20:33
App doesn’t have a customer service email or phone number. Only unhelpful faq’s. No bonus reward points given to an overpriced stay with all amenities closed( for obvious reasons.) hotels have bad cable and Marriott does not supply enough toilet trees in the bathroom obviously because they’re worried people will take them. People still making expensive hotel reservations are not problem-some. Again, No where to contact .
Best travel app
by DebbAgu on 2020/05/14 04:50
Easy to work with. Love it you can modify your reservation makes changes really easy
Fabulous App and amazing hotels
by Convoycdr14 on 2020/05/13 23:02
I have been a member for a very long time, and Marriott has always been my go to hotel for professional and personal stays! Unless the military books my stay for me! I love the customers service and the cleanliness of the room! Bravo Zulu Marriott!
Great App
by tn house on 2020/05/13 17:53
Super user-friendly.
Easy for the business traveler.
by Mrs. Saratoga on 2020/05/13 17:30
This is app is easy to use, especially booking rooms on the go. I love that you can even cancel the or change dates easily when needed.
BonVoy is great
by AA Citi great app on 2020/05/13 15:10
Great app, so easy and reliable
Good app, navigation features could be better
by catyinphilly on 2020/05/13 04:46
Wish the back button was more intuitive but definitely a better app than most for travel booking! Appreciate that I can easily compare points and dollars
Fantastic Flow
by Juradimo on 2020/05/13 00:42
It’s rare that you find a hotel app with the ease of use as this one. The minimal amount of clicks it takes to complete a booking is an underrated pleasure!
Pastor
by 3CUSA on 2020/05/13 00:27
Department Manager
by Coe4 on 2020/05/11 22:22
My favorite place to stay on vacation and business!
Well designed and super clean
by 3477Traveler on 2020/05/11 20:12
During these extraordinary times all travelers surely need to be prioritizing cleanliness of hotel properties. Never mind all of the wonderful amenities of Marriott hotels - the cleanliness and attitude and habits of staff are top of list for me and my family. Marriott hotels - through both cleaning protocols and hotel design - are natural leaders in the industry during the Coronavirus Pandemic. And for the listed reasons - they will survive and continue to dominate the hospitality industry around the world.
Past stays
by sinshdjdjsnzhahsbsb on 2020/05/11 16:46
Past stats are not available
Nice app for using points
by bgod123 on 2020/05/10 14:06
I have been old school for years with Starwood/now Bonvoy, always researching on line first and then calling to find the best place to stay, most often with points. Lately I have been using the app for my research, but still calling to book the hotel. Today for the first time I did the research and booked it in seconds all on the app and I think I will do this from now on as it is faster and easier.
Bob App
by DjDj1964 on 2020/05/10 01:17
Easy to use
Good
by Wah388 on 2020/05/10 00:31
Good app
App works great
by Rjurdhu on 2020/05/09 21:28
II is
Best Booking App
by andykandy on 2020/05/09 20:19
The Marriott Hotel App is the easiest to book, shows rates very transparently and has plenty of features to browse and discover new places and hotels. Even since the Starwood times, this hotel group has put great emphasis on catering to creative people, artists, sophisticated and experienced travelers, with plenty of focus on culture, history, events, trends and discovery of new destinations. I never use another app to browse hotels if I can find a suitable property in destinations I travel to, using the Marriott App. It’s my go-to app I use first.
Thanks For All You Have Done During COVID-19 Pandemic
by Gina Santorelli on 2020/05/09 14:16
I just wanted to thank the Marriott Bonvoy Courtyard 461 W. 34th Street NY, NY 10001 The staff and hotel has been so accommodating, helpful, caring, supportive, and just basically AWESOME!!!!!! They have provided the utmost respect and excellence guest service!!! They have been greatly appreciated from many of us Frontline workers!!!! Thanks and keep doing what your doing!
Booking with Marriott
by a23sdf23567899 on 2020/05/09 07:46
Booking with Marriott is easy to navigate, except you can not put additional name , or companion while ur booking reservation. U can only call in and add name after . Maybe they can learn from other company like IHG.com that u can add name as a second person
My favorite
by dnaj27 on 2020/05/09 02:56
I always find a clean hotel because I always look for Marriott. I have never been disappointed.
Worried about Marriott
by kkulo on 2020/05/08 23:08
Seems like the benefits keep getting fewer and fewer! I’ve worked hard for my Titanium status, but the rules, caveats, exclusions, exceptions, lack of customer service keep Getting worse and worse. I am very disappointed!! I no longer feel special being a Titanium member! And I have ALWAYS loved Marriott!! I just don’t get it!!! Now with corona virus , God only knows what they cut out next.
Marriott is the BEST
by McClain57 on 2020/05/08 22:33
I love Marriott hotels, I’ve traveled for 35 years I never stay anywhere but a Marriott I’ll clean and get staffs.
Marriott Rocks
by coolisstrong on 2020/05/08 15:45
The App is so easy to navigate. Well done!
Love the easy access to all my go to hotels!
by Sr. Jake on 2020/05/07 16:51
I hate having apps on my phone and yet this one I will always have on my phone. Anywhere I go it's easy to use.
Redeem Points
by heodugte on 2020/05/07 10:50
Tried to redeem points but stated service unavailable but allowed me to book easily for cash payment why is that?
Wonderful App
by BC USMC on 2020/05/07 01:28
Extremely intuitive app for booking options and information
Bonvoy around the world
by Johnny from Athens GA on 2020/05/07 00:16
I have worked hard for 36 years and traveled thousands of nights and Marriott and then other related properties have have been my home as often as possible. I always know what to expect and that is a warm welcome. Thank you for all of the Bonvoy Hotel Staff around the world.
Easy to use
by TeenieWahine16 on 2020/05/06 22:44
I
May Travel
by TNTK69 on 2020/05/06 21:39
Easy, fast, friendly, app performance was outstanding, even updated my Profile in seconds. Thanks
Easy to navigate and plan
by LEILEISMOMMA on 2020/05/06 21:25
It’s the best and easiest way to make reservations
Great customer service
by mick8841 on 2020/05/06 20:43
Marriott customer service is second to none. They are the leader in customer satisfaction from my many years of experience
Marriott Bonvoy Rocks
by ggmansy on 2020/05/06 01:00
Great program with great properties. My go-to app for place to stay for work or leisure.
App works very well
by Rooster248 on 2020/05/05 15:25
Compared to others it works very well
Great Application
by EdBeth15008 on 2020/05/05 13:48
Love this app for all my Marriott run hotel properties. I’m treated like a king every time I arrive at the hotel of my choice. The app could use some minor updates but the company is great.
Bonvoy app
by j1mathews on 2020/05/05 04:30
Great app with a minor glitch but normally glitch free.
Love Marriot Bonvoy!!
by Dee Abbatiello on 2020/05/04 03:56
The customer service is always outstanding! The app. Is extremely easy to use! I am always greeted with a smile and recommendations for additional upgrades and services upon my arrival.
Mrs. S Solomon
by Mrs. Solo on 2020/05/03 23:08
Thank you for all the excellent customer service I have received over the years of being a member. I truly feel that this company knows what excellent customer service looks like. Whenever there is a problem it is always fixed! Also I love that I am greeting as a part of the bonvoy family when I check in. I appreciate that my loyalty to Marriot is appreciated!
Great App but add e certificate to app booking
by Seandiver_1001 on 2020/05/03 17:59
I do like this app and it’s easy to use and has lots of features. The one thing I don’t like is you have to go to their website, not the app, if you want to book with e certificate for a free nights stay. You can book on the app with points but if you have a free night stay you have to use their website which defeats the purpose. Or you can call their customer service but last time I did that the person who answered had the personality of a tree. Get this handled and it’s a definite 5 star app!
Love My Marriott
by Hoover123! on 2020/05/02 23:51
I always love to stay in Marriott chain whenever I travel. They never disappoint me, friendly staff, great parking space and close to highways abs great restaurants. Most importantly, the kitchens in the rooms are great. Thank you Guys for offering such great price
Overall great!!
by Waldo98 on 2020/05/02 21:39
Great service overall!
Incredibly easy!
by BigMang18 on 2020/05/02 19:01
Navigating and booking on the Bonvoy app was super easy and hassle free!
Use of points
by magpie567$$$ on 2020/05/02 15:52
Hard to figure out how to book with points.. copy the Southwest Airlines app.. much easier!
Five star review
by johndevon159 on 2020/05/02 02:44
Great timing easy to work easy to keep track of and very profesional
Thank you
by Sorese J on 2020/05/02 01:11
You have done a great job handling the pressures of the Coronavirus. I have been a loyal Marriott customer for years but the things you have done recently seals the deal. Thank you, John
Marriott Bonvoy App
by jZl5 on 2020/04/30 20:16
Great app, easy to use, makes life easier
Great app
by Boo boo bear cub on 2020/04/30 19:40
Makes life so much easier. Works great always
Convenience at the palm of your hands
by missreefa on 2020/04/30 10:50
I love it. I can book right away, requesting house keeping and check out right on the app!
Awesome Stays!!
by Monica Johnston on 2020/04/30 03:24
Love me some Marriott! Top Notch stays
Super Easy to Navigate - Visually Appealing
by Shaliah on 2020/04/29 22:36
This app seems to work better than the Marriott website on a REGULAR basis. I’m able to find hotels and rates that won’t show up online, I’m also able to easily log-in (and REMAIN logged-in) whenever I want. I literally hate the desktop website so much because of how amazing the app is. GET IT.! #ThankMeNow
Almost perfect
by ETC D (ret) on 2020/04/29 20:02
Please fix the digital key option.
BAM!
by Prieta Linda on 2020/04/28 22:47
I am impressed with the updates and features of the new Bonvoy hotel app finder. I enjoy looking for rooms that are close to me work destinations with out logging out of the app...Bam! I enjoy researching everything within the same organization or app unlike before I had google location app open, Marriott hotel finder app open, and other work needed maps open. All has gone away. One stop, one app, one minute....Love it! I wish everyone many blessing and stay safe during your travels.
Best hotels, best service. Thanks, Marriott
by DB in GA on 2020/04/28 13:49
This chain cares about doing a good job. Worth every penny.
The app is better than the website.
by ThisNameIsAlreadyTaken1 on 2020/04/27 18:53
Good high functioning but still simple app
Bodrum edition housekeepers
by joelle Cherfan on 2020/04/27 16:45
Stayed at the bodrum edition last summer and i miss it like hell specially the women who used to come and clean my room everyday and arrange my clothes she treated me like a princess she even used to pick my jewelry after me cause i drop them everywhere. Her name is Handan can’t wait to go back to this hotel specially because of her.
Always accommodating and always a pleasurable stay !
by Shugs311 on 2020/04/27 04:11
The staff
Mobile App is Awesome
by Jah's Nana on 2020/04/27 03:42
I do all my reservations from my mobile app. I NEVER have an issue; and always get updates & service in a professional manner. LOVE THE BONVOY APP!
Overall, Great App - Still Miss SPG!
by PennCCRN on 2019/11/29 18:02
Overall, this is a great app and even after the transition from SPG I think the app outshines. If I were rating the rewards program, I’d give SPG an A and the new program a B- But that’s not why I’m here - so I’m rating the app not Marriott, SPG or even the Bonvoy program. Overall, the app is very easy to use and like many Marriott properties it really depends on the property you are staying on how well it integrates with he app. In my experience, about 1/3 of my stays truly honor a mobile check-in where I get a mobile key without visiting the front desk, perhaps security perhaps individual hotel preference. I will say that all properties do use the chat feature which is great when I need to communicate a non-urgent issue or perhaps let the staff know about an issue in a room for the next gift. Mobile check-out is truly the best, it works almost all the time. Booking on the site is easy and straightforward. One of the best features that I like (might not be from the app) but how I get WiFi quickly since it remembers my device at every property. Overall, I think the app is well done, the rewards program is okay - still my brand of choice. Thanks Marriott!
Poor Design and Functionality, MARRIOTT PLEASE LISTEN
by Bimini bill on 2019/02/16 22:07
This new App is almost useless. It is not user friendly or intuitive. It is also generating hordes of unnecessary paper if you want to print your reservation details; there are way too many advertisements to “partners” on it’s side bar links to “Get more Info” (or similar words), and fonts are overly large for what we need to see. However, when you click on any of the links, it just takes you to the overall Bonvoy site. You would think that if you want to see local dining options, it would link you to restaurants in that area, but it does NOT. Ditto for the other ads included - car rentals, things to do, etc. Total waste of time. MOST IMPORTANTLY, there is no where that I can find in this App that I can submit my room/stay preferences (room location, view, housekeeping, etc.). Marriott needs to QUICKLY RESOLVE the functionality of this App for it’s loyal members. I have had to call Owner Services, my home resort, and email the customer internet/web support numerous times and spent hordes of time about my upcoming reservations- most all were to no avail to resolve my requests. As a multiple week owner at a high demand resort in Vail, CO (Streamside) I find this to be an unacceptable level of service. The only folks I’ve found responsive are those at the resort, who assist as they can. Marriott, PLEASE FIX THIS! Platinum Elite Member (Xxxxxx559)
Good But Needs Improving
by Mikey1492 on 2018/01/05 06:25
The app is good, but could definitely be better. I completely agree with the other reviews that any function in the app that was designed for interaction with the hotel staff (chat, special requests, etc) is useless. I’ve tried it several times and then called the front desk to ask if they’d received the request. None of them ever had. And more times than not, the person who answered the phone didn’t even have a clue as to what I was talking about. Marriott needs to focus on training and ensuring that their hotels are 100% on-board with the app communication features. Another HUGE improvement that could be made to the app is a floor plan map (per property) that allows guests to choose their room at check in (right now the check in function is essentially useless). Hilton has this feature and I LOVE it...to the point where I choose Hilton sometimes over Marriott because I get to choose my room and see exactly where I’ll be staying. Many Hilton properties also use keyless entry that is built right in to their app. I really like Marriott and I have bounced between all 3 statuses for over 20 years. But they need to keep up with the times and the competition.
Just updated, could be better
by la vida vira on 2018/09/27 05:46
First I’d like to say that their customer support for the app is amazing! It felt like a team was on the case for troubleshooting and my problem was resolved in about a week. I tend to go through Ebates when booking with Marriott. The Marriott mobile site accessed through the Ebates app had a filtering issue (after choosing the airport shuttle filter, it would refresh back to the search page saying no hotels could be found). So I decided to use the Marriott app to look at different properties close to the airport I’m flying out of. I realized that I couldn’t filter which properties had an airport shuttle on the app. I find this troublesome because I usually travel with a pet. So if I can’t use the app to filter results, I either have to use the mobile site, or wait to get access to a desktop. I’m fine using the mobile site, especially since I access it through Ebates, but the point of an app is convenience. If I needed an idea of what’s available for my travel needs, I prefer to use the Marriott app. But I won’t be able to do that if I can’t filter the results.
Would be great if hotels actually honored half of the features!!!
by BusterSEMM on 2017/12/30 00:06
Marriott Corp has tried to make a good app - but problem comes to the fact little to none of the hotels use the pre-order functionality to stock your room, they don’t use the chat function if you need something while at hotel, they do not honor the checking or late checkout out function (they don’t care and still need to use old school process to know if they can accept a late checkout). App does not notify you of a room ready early either - as the hotels don’t use the feature. App is good to book and change hotels if needed - to change a reservation you are better off cancelling and rebooking as app is not flexible on honoring changes. Basically the app is good to track Marriott points and the progress each year to make Reward levels (not a perk for me as I’m lifetime Platinum member). So being lifetime Platinum you would think Marriott would listen to their customers and force their Marriott properties to use the features in the app - or do away with the features all together. FYI - I’m also an Elite member with Hilton properties and guess what - their Hotel locations use the app and it actually works really well...
Way behind compared to Hilton Honors App
by DM8397 on 2019/04/18 04:12
This app is not as user friendly as it could be, and it has poor functionality. There are way too many arrows and clicks to have to go through in order to get basic reservation information. I’m a Platinum Elite member who is about to hit Titanium Elite. There is such a difference between the Marriott App and the Hilton App when it comes to ease of use and feature functions available. For one, the Hilton App allows me to pick out my specific hotel room on a hotel map when I check in. Why can’t Marriott add this as a feature??? It’s an amazing feature! In addition, I hate that you cannot add filters for pricing and ratings to filter down results. This is so basic, and yet Marriott doesn’t offer it. When I am traveling on business and I want to filter out hotel brands that are way out of my company budget range for a particular trip, there is no ability to do so. I am forced to scroll through results of hotels that are $400+ per night and out of my company budget range for particular trips.
App is inconsistent and promotional programs are significantly behind
by pDall on 2018/10/26 19:17
After reading about 20 reviews I would have to agree with the following issues; 1. I too don’t see how much money I have spent in 2018 to hit ambassador level. I have 154 nights so far but have NO CLUE how much money I am away from Ambassador. This feature was on my app but it quickly went away. 2. The chat feature is conceptually great but practically awful. I have confirmed with multiple hotels (especially the Marriott Irvine Spectrum) that all my requests have been fulfilled. Unfortunately none of them were in my room at check in. 3. Inconsistency of the mobile key function. I select the mobile key function during the mobile check in process but rarely get the mobile key once I check in at the hotel. Even at hotels that offer the mobile key (Marriott Irvine Spectrum), I don’t have the mobile key on my app. 4. Marriott has consistently reduced their promotions throughout the years. What were once industry leading promotions are now significant behind other properties.
Needs Improvement / Name Matters
by Laughy_taffy;) on 2019/02/14 06:03
App is a great step forward. I use it extensively; however, it often seems app communication and the check in procedure don’t match. Recently checked in with very friendly professional service but there was no connection (it seemed) between the reservation and front desk. They asked about my preferences which had been selected already. This is really not a problem especially when they are so friendly it just seems they need to marry up better. BONVOY in my opinion is not a classy, professional name presentation for such an outstanding organization. Value and elegance in varying levels, have always been your mantra from the Fairfield Inn to the Ritz-Carlton. I am older and perhaps this name and marketing plan is designed to target the younger more stylish generation. Apologies as I only wanted to share and perhaps this is not the right venue.
BonVoy: Easy to use, extremely accurate
by rmj0572 on 2019/09/02 17:19
I reserve rooms or “getaways” almost every weekend and I’ve never had an issue with the desktop site or the cell phone app. The information is always accurate. The detail really provides everything you need to know about the hotel you select, the amenities & the service. The photos are extremely attractive & represent the exact description of the hotels. I have been using the app since it was SPG for several years now & I will continue because of the great point plan in place for members. I strongly suggest you sign up because after a certain number of stays, you get such great deals as free nights, early check-in & late check-out & you build points to move up to higher tiers of membership, which gives you even more perks. Best app & most frequent app I use. Definitely the best benefits!
Where great features go to die
by Ryan Sleevi on 2018/10/04 01:25
With the SPG/Marriott merger unifying the apps, a number of the great features of the SPG app are gone. Traveling a country where you don’t speak the language and they don’t use the Latin alphabet? SPG App had your back with “Show Address in Local Language” right from the reservation. That functionality is gone now, as is almost hope of finding the address through the Marriott website (hint: maps apps help, so long as they aren’t blocked in the country you’re visiting). Want to take advantage of Your24? Not a problem, there’s an app for that! Or at least, there way, until the app unification - masked by policy changes that now require your Ambassador to request it. Want to make sure your SNA is being processed? Worry no more, because now you can’t see what reservations have pending SNAs. The App is a big step down from the functionality that used to be available, and as others have pointed out, most “functionality” there is requires contacting the hotel or Marriott directly. The one upside is you can view your reservations, so it’s got that going for it, I guess.
RTW
by RTW747 on 2019/12/23 19:41
I used to love this app and when it’s working it’s a great experience. But in the last days, maybe corresponding to an app update?? none of my upcoming or canceled trips are visible at all! Problems get worse cause when I log in online I can’t see them either. After 2 lengthy calls to Marriott they politely reassure me that my upcoming trip reservations are all still ok, but had no interest to hear about the technical probs of the interface. Other problems persist online too with hotels shown as available then disappear once u want to make a booking. Or crazy stuff like the member rate being higher than regular rate for some hotels and some stays. Yes it did happen and verified it multiple times. I did all the regular stuff like log out and log in again, clear the cache, delete and reinstall the app on multiple occasions with no fix. As a titanium member and regular traveler this is frustrating to say the least. It’s enough for me to go back to Hilton! Please Marriott fix it soon and I will stick with you.
Works great most of the time
by Schnitz44 on 2019/09/09 22:14
Overall I love this app. When trying to book some hotel stays on points I occasionally get random information and error messages. Example - I tried to book a “stay 4 nights get the 5th night free” at the st Regis in Punta Mita on points in early January 2020. It’s a busy time of year and hard to find spots available for stays on points at this time - but that said, When I attempted to check availability - I would see that the stay was available, and I would then click on the stay to try to book, at which point in time I was told that it actually was unavailable! Stuff like this drives me nuts in apps. I know this is some complicated stuff between the hotel management locally and the Marriott system etc, but cmon - it’s a Marriott/SPG power house. These glitches should be a thing of the past. Overall tho I do love this a and it works well about 90% or more of the time for me.
I miss the old SPG app...
by KLS2222 on 2019/03/28 21:46
My advice to the developers would be threefold. First is to make the overall design more intuitive. It is trying so hard to be sleek that it is hard to navigate to anything. Second, it does not sync up with my actual travel well at all. I travel for work and move from property to property. I checked out of one hotel this morning and into another this afternoon, and hours later it is still displaying me as being at the first hotel, so I can’t access any services for the property where I actually am. Finally, I miss the old SPG app/site ability to book multiple rooms but put each room under a different name/Bonvoy number. When booking travel for myself and my colleagues, my only option on the app is to book everyone under my name/account and then at check in we have to split the reservation up. SPG used to let me make a single reservation but have each room assigned to a unique guest name/SPG - would be lovely to have that feature back instead of jumping through hoops at check-in.
Could handle password changes better
by Not Billy Beane on 2019/08/25 15:13
Marriott forced a password change. I used the website instead of the app to manage the change (which was its own headache, but that’s another review). When returning to the app, it could not recognize my account and password combination. Neither by account number or email. Worried I had misspelled my intended password on the website, I reset it on the website. I tried the app again using my account number, and it couldn’t manage the new password, again. I tried my email, and now I’m on an account lockout for 30 minutes. Why am I being punished because the app doesn’t recognize the password I was forced to change? Marriott could have managed this forced password change so much better than this, instead of springing it on a user when trying to use the app. Use two-factor means to authenticate it is actually me on my phone, and make me change the password on a computer the next time I use the website. This isn’t hard.
Disappointed with experience.
by Apples813 on 2019/07/23 12:36
My wife and I have used Bonvoy to book vacations and business travel. We enjoyed using the service due to its ease of booking and for the perks of obtaining points towards future bookings. After our last two bookings through the app, we noticed we didn’t receive points from booking through this service. After calling customer service, in which the representative was extremely rude and talking over my wife, it was determined (via the representative) that the booking through the app was through a “third party”. I intervened after listening to the representative talk over my wife, and asked for clarification to how booking through a third party on their own app was possible. After stating this was deceitful and while talking mid sentence, the representative hung up on us. I’m sure this will be placed as a “dropped call”, however assuming the reliability of land lines, I find that doubtful. My wife and I both own businesses and if this were acceptable practice for our customer service, the individuals would be fired.
Could be much better
by Swtdee on 2019/01/13 15:43
I’ve been a platinum premier elite for 6 years and am sad to say Marriott has lost some of my business last year to a competitor, and it’s primarily because the competitors app is that much better. The best thing about the competitor’s app is the digital key. I am a road warrior and can arrive to a hotel very late in the evening, and prefer to skip the front desk and get right to my room. I enjoy the fact that if I see a busy front desk at anytime, I can whiz by and settle right in after a long trip. The Marriott app loads their hotel images at such a sloooooow pace it’s excruciating. I find myself opening up the trip advisor app, which is a much quicker way to view the hotel room images. Flipping between the two apps is a lot quicker than waiting for the Marriott photos to load individually. If they fix these things in 2019, I’ll would stop splitting my business between the two hotel chains, but for now, I’ll enjoy being a Plat Premier Elite at Marriott and Diamond at the other.
Marriott App
by Tarheel1992 on 2018/09/29 10:57
The Marriott app is a great tool that works fine. The reason I rated it a two is because for some reason my app doesn’t have all the features that others have. I’m specifically speaking about the “spend” amount needed to reach ambassador status. I had it on my app for about a week and then it disappeared. I updated my app and I have it loaded on a second phone so I doubt its an update issue. I looked at my coworker’s app and it is visible for him. Everyone wants to blame the merge but no one wants to fix it. How can your rating be 4.7 when the VAST majority of ratings over the past several months are one or two stars? I’ll wait..................Because your average is skewed in such a way to show Marriott in a better light. Not a true rating of you product. If you are an executive at Marriott tracking metrics then you need to make this a top priority. Stop accepting excuses from your team and correct all your problems.
Baffling
by stitchwiz on 2019/04/15 01:53
I have a reservation at a Marriott Westin resort tomorrow. I received an email that the only way I could check in online was to download this app. I did so. I entered my info and reservation number and it kept saying it didn’t recognize it. It referred me to a phone number that I called. After wading through an interminable thread of questions and messages, all unrelated to my problem, I was put on hold with frequent promises that someone would be there “momentarily.” After 15 minutes without said momentary assistance, I hung up and called the resort directly only to find a longer string of questions and messages, some the same as the previous call after which I was dumped into the same no-mans land as earlier. By the way, the background musak was not tuned in so the static made the frustration that much more pronounced. Total time wasted: 35 minutes without an answer to my question or confirmation of my reservation. Do you have human beings that work there? And, look up the definition of momentarily...
Decent app, but useless rewards program
by Post Pro on 2019/07/01 22:26
If you book and pay for your own hotel stays, this is a solid app. Customer service can be very helpful with your questions. But if you’re like me and travel is a mainstay of your career and a travel agent books your stays, then Marriott and it’s hotels will no longer credit your stays to your account. To be more clear, if your employer or the company you work for pays the actual bill, you will no longer be allowed to keep your stay credits so the rewards program is completely useless for you. This is the only chain that denies the end user their stay credits. Other hotel chains still credit stays with the end user regardless of who actually paid the bill. Airlines still credit the end user regardless of who paid for the ticket. If rewards are important to you and you travel frequently but aren’t ultimately responsible for the bill, then you may want to consider other choices besides Marriott. Safe travels!
Marriott is life
by jph387 on 2019/09/15 22:03
Have been an avid Marriott supporter for 8+ years now. While we have many options, and I stay at many group’s locations due to work, I always enjoy my experience much more at Marriott properties. They also continue to improve everything they do as time goes on, ie. recently upgrading to the Bonvoy programs, location amenities, accommodating valued customers - not mention any guests, and the overall experience at most properties. While some could talk about complimentary food and bev offered at other corporation’s properties, while mentioning the Marriott properties that don’t include, it’s irrelevant. I’d pay for an exceptional meal at a Marriott property before acting like a complimentary garbage breakfast included somewhere else is an incentive. Marriott or bust
No receipts?
by QuickExit on 2018/07/27 14:37
Why can I not see or request a folio receipt? Unless you check out with the app during, I guess, the day of actual checkout can you request it emailed to you. Apparently after the fact it is kicked from your history, at least until it falls into your Points section. But then you can’t get the receipt off that page unless you call. Half the time I call, email sometimes never comes through or person forgets to send, etc, Please add a request receipt feature that should be housed under the my reservation page. Should have tabs, Upcoming, Cancelled and then add History or Recent Trips. Anything to recall or request a receipt faster and easier after the fact would be very helpful. Thanks!
Decent, but needs some work
by Connor Fitch on 2017/12/18 13:05
I can appreciate that Marriott tried to differentiate their users App experience from competitors, however, it creates a clunky feel with an overall worse user experience. It is impossible to view previous stays inside of the app (you have to go to the Marriott website), and navigating is done by a “wonder button” for lack of a better phrase. You can not selectively toggle between individual menus, but instead tap a button the Marriott symbol which cycles you through the different menu options (booking, account, current stay). When selecting directions to the hotel through either google maps or Imaps, it uses to coordinates which I find weird, and difficult to verify. Further, the app has a heavy reliance on the Marriott website. This results in long loading times for different screens and a poorly integrated experience. Aside from that, the screens look good and it has a modern feel, but needs some serious work in the realm of usability and integration. Marriott is a great brand and I hope they can address some of this in future updates! I strongly prefer the Hyatt and Hilton apps for comparison..
App great for booking. Needs work for check in
by Spinfiber on 2019/06/27 20:34
I have used the app for while now. I use it for booking and love it. Up until today the mobile check in has been successful. Not in how it works, because it doesn’t give feed back that it actually worked and you can check in multiple times.... all while while traveling I have asked for a check in time and my room has always been ready. Even before three pm sometimes. Today however, I was told the app is just a request and that there is no guarantee that the room will be ready and that the hotel has a strict 3 pm check in. So what’s the point of a mobile check in? Why doesn’t the app tell me that? I get to sit in a lobby and wait when I could have stayed home till check in time since this is a 3 night staycation & retreat for a group of friends.
Ambassador privileges feels like name sake - but truly you can’t avail it.
by Pk-ATL on 2019/06/13 23:55
I had booked the Manchester Airport Marriott hotel more than a month ago and had requested for 24h Ambassador privilege. I had reached out to Customer support make sure that I have the confirmation for same, and she mentioned that I would get the confirmation right away - which I never received. Yesterday I reached out again - where the customer service person confirmed that the hotel has my request and asked me to reach out to Ambassador service to get a confirmation. Today I get a note from the Ambassador “Austin Jones” that the hotel has been sold out and hence they can’t confirm. I just noticed the email - and I could book the hotel for the prior date which means it was not sold out. Really disappointed with this process. I have similar experience with suite nights. I had requested for a hotel in Paris for more than a month ago - but never got any confirmation. I have a similar request in another hotel, but I am not sure whether I will get any upgrade to suite. I just hope this is more of a European hotel process and not so for American or other continent hotels.
Make bill printable from app
by Alft70 on 2018/01/28 06:15
Business travelers could really use this as a convenience. It seems to be getting more and difficult to retrieve my bill. Can't retrieve on the app at all and not all bills are showing up as viewable on the mobile website. Really not good customer service having to copy the ebill into a word document to transfer it or take a picture and scan it all the time when you're running all over the place. Would be nice to be able to sit and transfer it over when you have downtime like I do now, but can't because the app doesn't have that feature and the only option I have when I go to the website and view my bill is "rebook". My laptop is not always handy. Please make this easier for your mobile customers.
My second home
by sammytoma on 2019/04/27 22:17
Marriott Bonvoy has made my travels worldwide , 100 folds, more enjoyable and so much more pleasant... as you age and acquire more and more life experiences , you realize how much depth and wisdom is incorporated into the treatment you receive by the staff and the unique experience you are given by a special attitude( probably trickled down and guided from the top) by most of the levels of the organization’s personnel. Even if there are some incidents in a lower level , and there always are in the real world, the minute a higher authority gets involved... the gates of heaven open up to make you feel so special and that you matter so much To the Marriott bonvoy family . Thank you for making me feel unique and important to you❤️
Exception service
by shaeshae$1 on 2020/04/02 16:41
I have stayed at Marriotts all over the country and no personal experience Compares to the feeling I get when I stay at the Marriott on grand view parkway in Birmingham Al. Especially this week. The world is locked home safely in their homes but this week my brother is having cancer surgery across the street and since heath facilities have no access for family or visitors right now we cannot be at the hospital but wanted to be as close as possible. Tonya Williams the manager at this location took the initiative about a year ago to call me by name when I walked in before even looking at my reservation. Naturally I felt like I was walking into a family or friends home vs a hotel were I was just staying for the night . This same feeling and welcoming this week in particular has made a very uncertain and scary week feel so much more comfortable to my mother, sister in law and myself! Tonya and the other gentlemen Kenny Wilson that worked one night has made our stay peaceful and welcoming! talking about service is one thing! Executing on service is totally different 👍👍 Thanks Tonya and crew for always going over The top!
Marriott Experiences
by F. Michael Berry on 2019/09/20 11:57
For approximately the last four years, I’ve been having to stay at various Marriott locations, primarily in Southern California, marquis Marriott in San Diego, Bayview Marriott in Newport Beach California, and most recently booking for a weekend in Palm Springs. I have yet to be disappointed with the property, staff, or food and beverage. So lone as you continually impressed me with your standard of service, I will remain and loyal Guest of your hotels/resorts. Thank you for your dedication to exemplary guest service, and hospitality. I am not a wealthy individual, however I appreciate a quality experience when I travel. Your staff has always made me feel welcome, appreciated, and every bit as important as any other guest on your property! My most sincere gratitude. -F. Michael Berry
Things slowly going downhill
by Pete665544 on 2019/03/25 16:01
Not normally a review person but this app broke the camels back. I’m a Titanium Elite (the levels and rewards have changed) and have noticed some things slipping. Previously a platinum elite, the changes I’m feeling are: platinum line not dedicated and speed of answer dramatically changed, the required points for rooms changed, sometimes without advance warning while booked, the cancellation policy is no longer valid at some hotels, there’s blackout times or I should say they won’t set you up with a room if the “points” rooms are occupied as they raise costs for special events... and now the app: navigation is pretty useless and constantly pushes you to a self serve model. Understanding there is a need to increase revenue but this is the hospitality industry; make us feel important. The one good thing was seeing that my free night from the Marriott card expires which I didn’t know.
Point system isn’t fair !!!!
by Coach Biggsy on 2019/03/25 04:20
There is a problem with the way you can earn points. I stayed two nights and gave the hotel my member ID, which they took and after paying cash I never received any points for my stay. I questioned it after month went by and after being put on hold for 45 minutes I’m told that it was ineligible because of the way the reservation was made. A stay is a stay, why would or should it be ineligible? There are other hotels such as Hilton that makes a stay easier. I will go out of my way from now on to avoid booking with a Marriott Hotel. Thank but no thanks Marriott. It isn’t fair how a member can earn points. It needs to CHANGE, don’t you make enough money already from us that you have to make it so hard to earn points. It is probably falling on deaf ears. It seems like Marriott don’t care if they run people off or care for anyone’s thoughts. Maybe your Corporation should start a team called “WE CARE”
Worst Hotel Program, Worst App (Lifetime Platinum)
by yph23 on 2019/07/23 02:45
Making the switch to Hilton.... This hotel program has gone down hill considerably. I am a Lifetime Platinum and have amassed a good amount of points but they’re nearly unusable because of Marriott BS “no blackout policy” which essentially allows hotels to limit rooms available to be booked with points. Not only that but you can’t even book suites with points. So now you’re left with booking a hotel on the side of the highway during the off-season as your only option to use points. I want to use my points on a vacation, in a nice hotel, and with a suite. Not an option anymore. Now for the app, who designed this thing? You can’t switch to local currency, you can’t search with flexible dates, you can’t easily use the map function, and the list goes on. Whoever is giving this app 5 stars probably has experienced a real hotel app before. After 600+ nights, it’s on to Hilton, goodbye Marriott.
Unfair rewards program
by jtcsr on 2019/02/13 13:16
I needed two nights to move up to platinum Premier elite.(73 nights, needed 75) Reward program department told me I had plenty of time due to my “anniversary date” January 2019 my nights reset to zero. When I called and questioned the situation rewards department told me they cannot do anything and if I did not like that to call corporate. I did call corporate and they told me they had no Ability to move me up to the next level nor could they give me the two nights as a courtesy. They wished me luck in starting over this year. I am sure Marriott rewards will still not be able to assist me and my problem. I am shopping around different hotel brands and loyalty programs as we speak
Love it!
by smile4bree on 2018/03/28 01:40
This is a really well designed app! I love all of the full service features. In addition to the normal booking features, getting directions and calling the hotel - you can actually interact with the hotel during your stay. During our recent stay, I was able to adjust our estimated arrival time and get an alert when our room was actually ready, order more towels and a blanket (which they brought up to our room a few minutes later), use the chat feature to request a late checkout. These feature worked great for me, but I can see where the responsiveness of the actual hotel could effect results. Just one more reason we ❤️ Marriott!!
What is going on???
by Mikey&rach on 2019/05/01 03:25
Devs & IT folk: what is the problem? Ever since the swap to Bonvoy, I have noticed the following problems: -Past stays don’t show up on the tab that says “past stays.” It’s been this way for months. -Stays routinely take 10 or more days to appear in my account. This means that the process is still very manual. Why? -Bills are not being posted on my account in a timely manner and infrequently, not emailed to me at all. We have deadlines for our expense reports, just as I’m sure you do. -It is not possible to update a credit card through the app or mobile browser. I had to call the “Titanium” support line to do this. This was precipitated by my hotel informing me that they could not issue a bill due to my card being expired, even though they swiped the new card when I checked in. Five days after doing this, I received a call from my hotel threatening to cancel my reservation unless I gave them an updated card because the one in their system was expired. Until you fix these GLARING infrastructure problems, please inform your front desk associates that whatever the problem is, it is likely Marriott’s fault and not the guest’s fault. Threatening to cancel my reservation when I am already on site at the client’s office is totally unacceptable.
Customer Service Greatly Lacking
by SpartyOn123 on 2019/03/23 22:13
I have been trying to contact somone about a breach of my account for months now. The only time I have been able to reach someone by phone it was the weekend, and I was told someone would contact me during the week, and no one ever has. That was several months ago. I am in the military and currently overseas so that makes it more difficult as I dont have a US phone number currently and due to the time difference. The fraudulent charges on my account ended up being refunded by the credit card company rather than Marriott. Without anyone ever contacting me, my account is now under audit, and has been for sometime. Because of this I am unable to sign into my account. I cannot get anyone to speak to me about this, despite attempting to contact the company weekly for the last few months. As someone who had almost $1,000 fraudulently charged using this app, that is unacceptable.
Makes Life Easier
by Ace 3352 on 2019/05/07 14:30
Traveling with Mariot as my family’s go to hotel chain has always been a convenience because we are rarely disappointed with the level of hospitality and customer care. The app is simply an extension of that care and convenience. Being able to make quick reservations and compare various amenities without going from one website to another or making 10 phone calls has been amazing! Also, check-in is so much easier! I thoroughly enjoy using the app to book and manage my reservations. I only took one star because recently, I was unable to book through the app because a few hotels in one city were not listed, but we still had a pleasant experience at that hotel.
App looks nice but poor system behind it
by KingKong_SD on 2019/03/30 05:44
Have been Platinum member in the last few year. I have to say this app and the system behind it is awful and very hard to use. You would think the Marriott number would be your account? No it does not. There are many things you need to get it right “at the front desk”. For an example, the system is broken if you want to request a mobile key for room access after you checked in. Or it does not give you anything if you did not ask for it with APP but ask the front desk. If an APP only makes your stay more complicated, what is the value of it? My suggestion: fix the problem; or keep it simple.
Not so Pet Friendly
by Brohart on 2019/04/19 20:06
Great app for the most part, however, I travel with my small/med sized dog at least once a month and need a hotel that is pet friendly. It is difficult to filter ACTUAL pet friendly hotels, i.e. no $150 fee per night just to have a pet stay. And the Marriott merger made the selections even less pet friendly because almost all Marriott brands carry a fee. I would love to see a Pet Friendly No Fee filter option. It is frustrating having to dig into the weeds of all the fine print just to see if we will get charged hidden fees. I think you should change the filters to “Pet Tolerant” for those with fees and “Pet Friendly” for those with NO FEES. And extra filters for the dog size. Even if there are no fees there is usually a weight cap.
Convenient but some glitches
by Piratemommy on 2019/06/27 06:25
The app works really well. It’s easy to find a hotel. It’s easy to see prices for members versus standard prices versus point costs. The pictures are good. It’s easy to navigate. The information is easy to find for each hotel. However, it allows you to include additional information for your reservation such as requesting extra towels or a late checkout. Not one single time has the hotel had that request in its computer system when we’ve checked in. We’ve stayed at a Marriott at least 10 times using this app and the hotel never has that info so I have to request the info all over again when I get to the hotel. Otherwise everything works well with the app.
Booking hotels and reliability
by Mike Spaulding on 2018/12/16 02:52
You aren’t able to actually book a hotel from the app (IOS). It sends you to their website where you have to go get your credentials which you don’t have because they are in the app. When you go to the mobile website there is very inconsistent availability of all the features like room pictures. Regular problems searching on the app. Right now the app is unable to return any results. Between the lack of full functionality on the app and the inconsistency of the apps reliability the app deserves a very low rating. I am a long time Marriot customer and Platinum member. I live the hotels and properties but the app is very frustrating.
Not reliable!
by Grandma Shops on 2017/11/11 21:28
We thought this would be a great tool to use for checking in while we are driving to our next destination. We tried checking in using the App and on that particular night we were staying on points. We received a confirmation that we were checked in. The desk clerk welcomed us and thanked us for checking in with the App. The next morning we received a notification from our credit card company that we had been charged for the room. When we asked the morning desk clerk why we were billed her answer was “you didn’t check in so you were charged a no show room fee”. It took a few days to get the charge removed from our credit card. We just tried it again and now the App won’t let us check in... Very frustrating
Mixed review, happy with 1 recent update!
by donnaray on 2020/02/10 07:29
GOOD I’m not sure why this took so long - I’ve been asking for this for years and it seems fairly basic. Now you can “search multiple special rates at the same time” - THANK YOU!! BAD It would be nice if the hotel specific info in the app matched what is on the website... I don’t find some of the icons very intuitive unless you use the app a lot. Back arrow on bottom right is just WRONG - plz read all the reviews complaining about this and move it the top left where it belongs! Lots of others also complaining that chat doesn’t work and I have to agree. I’ve tried using it many times and think someone has replied only once or twice. Most of the time when I ask why, the staff say they don’t know about it or they’re too busy. Might as well just remove it from the app! The app makes it very difficult to book an accessible room and to know exactly what you’re getting. It’s not offered when choosing a room type like most other hotel apps, only after entering your credit card info. It’s also really vague and lumps all accessible room types together.... (Not helpful since I want for a roll-in shower but don’t need hearing accessibility features.) No Apple Pay! Come on...
Saving my phone number…
by Bombcapt on 2019/08/22 19:49
I am a diehard Marriott fan, premier platinum, now titanium elite, (someone needs to teach the new marketing team that titanium if they left valuable metal than platinum… Who came up with a genius idea?) for over three years. As with any merger, there are growing pains and issues of which I have no unreasonable expectation being solved immediately. However, I have now updated my phone number with the app a dozen times and it still does not recognize my number, my member number, ever. Highly annoying and the IT personnel have“Fixed it“ many times. Service has remained largely steady, but for first time ever I have had a Marriott agent become snarky with me over some of the problems with the app or forgetting to Credit me my points as if it was my fault. I am always cordial and patient but I am starting to become impatient after nearly a year of this. Marriott needs to fix these simple issues and soon. I believe Marriott has the superior product on the market, and I dropped Hilton altogether 4 years ago. I have no intention of going back to them but I would like to see Marriott regain its composure. Thank you
This app has a major flaw
by NCClaireYu on 2019/12/12 15:50
The app doesn’t allow me to book with my free night certificates. In the past, all I had to do is chose the Bonvoy member points rate option, the the system will automatically know I have free nights and apply it—apparently not anymore. My intention was to use my free rewards, and I thought the app would apply that as long as I chose the Bonvoy member point option, but the system used my actual points instead. I called the member phone line and the customer service associate told me I should have indicated this intension when I booked through the app. I told them there were no such options in the app, and they just insisted that there is one. Been a loyal platinum/gold member for years. Never had such a bad experience with anyone associated with Marriott until now. I would like to love the app, but the lacking free certificates option seems to be a major flaw.
Xi’an Westin
by sryan79941 on 2019/07/05 04:46
I was worried the service at the Xi’an Westin might be reduced after the merger. I have could of not been more wrong! If you ever plan to go to China and see the “Terra-Cotta Warriors” or the Xi’an’s famous “Walled City” stay at this hotel! The “Blue Goose Pagoda” is right out your door! But the best part of this hotel is the service you receive. From the moment we entered, to the moment I had to leave, it was exceptional! There is a very specific reason. The executive lounge is is incomparable. I travel a lot, 90% of the time most years, and I have not seen this level of service from any other hotel. The Executive Lounge personnel are the reason I come back here when ever I get a chance. For business but especially for vacations with my family. I was delayed getting to Xi’an but my wife and son went ahead and with one call to Stacey, the head of the Executive lounge, I knew they were in great hands! Thank you Stacey! For making sure their trip was so enjoyable. I know you spent hours on the phone making sure everything was good! My family and I really appreciate it!
Lifelong Marriott Guests
by DaveinBolivia on 2019/10/05 14:26
We will always stay at Marriott properties and can't say enough about the care they have shown us. I turn 70 this month and we planned a four day three night getaway to celebrate. One night in Kiawah and two nights in Historic Charleston. We've stayed at the Courtyard before and it is very nice. I was hoping to stay in one of the boutique properties or possible the Renaissance (where we also had stayed). However, neither hotel came up as being available when selecting my senior discount. When I removed the discount and both came up as being available. I only wish I understood why this happens to longtime Marriott Rewards BonVoy members that are also seniors. We still wouldn't stay anywhere else.
Needs better rate display options.
by Bsmoet on 2019/02/15 21:49
I am eligible to use multiple hotel codes when booking rooms (one for work, one for AAA, and like everyone else, the typical list price). Between these three options, I never know which will provide me the lowest rate. There is a feature on the Hilton Honors app that always gives you the lowest rate when you have multiple codes. There was also a feature available on the old SPG app which would display up to four rates at the same time. With Marriott, I have to conduct three separate searches to find the lowest rate, and it becomes even more complicated when I am comparing multiple hotels. I recommend Marriott reintroduce the feature to search using multiple codes at the same time. The current method is highly inconvenient for customers, if not unethical as it forces unaware customers to pay more when they are entitled to a cheaper room.
Getting better
by ThatsOneSweetPieceofApp on 2019/06/04 19:29
Still lacking. Stays take 7+ days to show up, and the teams are a bit annoyed when you call to get them to do it manually when they’re past the ‘acceptable window’. Even then you don’t get your submitted preference points - like green choice, and they don’t trust you when you ask. The mobile checking is basically useless - and the mobile key works 1 in 20 times, and they say you can skip the desk - except they never tell you your room number - anywhere - not even in a push notifications. Any preferences are hit or miss if they make it through to the hotel. It’s the 21st century - a week to ‘process’ is a bit of a joke. They don’t wait a week to charge me...so some of their systems have low latency. Curious how that works.
Good Luck Getting Your Points, Go With Hilton
by cfabrian on 2018/10/22 16:54
I live in hotels year round for work. Found it really disappointing that Marriott struggles to keep track of your points. Multiple times I have had to submit stays so they get added to my account. I feel like they leave it up to the customer to track their stays. If you forget to submit a stay it’s on you. Hilton adds points from your stays every 3 nights, Marriott only adds them after the stay is complete and I have lengthy assignments, so it typically takes them 10 days to reflect the stay on my account. Half the time I have to submit a claim. Save yourself the hassle, go with Hilton.
Rating Trends
0,40,0,0,0,0,60,0,0,0,0,9,2,1,1,6,0,0,0,0,2,0,1,1,0,0,2,2,0,0,0,0,1,0,0,6,541,509,407,273,325,316,0,9092,256,424,213,388,297,361,344,348,386,345,325,341,354,436,307,359,361,375,434,376,437,456,456,432,583,320,485,544,676,572,467,470,606,558,526,558,603,543,614,712,663,708,756,687,602,578
All Versions
5.0
578,998 total
 5
518,145
 4
50,541
 3
4,868
 2
1,282
 1
4,162
Current Version (9.24.2)
5.0
570,261 total
 5
513,025
 4
49,567
 3
4,589
 2
900
 1
2,180
Version History
More...