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App name
Marriott Bonvoy
Description
The Perfect Travel Companion® Created for our Marriott Bonvoy™ members, the app makes booking a hotel and managing your account and reservations easier than ever. With 6,700 hotels and 29 brands, you have access to exclusive benefits wherever you’re headed—and all from your mobile device. Check in 48 hours before you arrive; find out when your room is ready; request extra towels; chat directly with hotel associates; order room service and more. Get details and the full list of benefits at mobileapp.marriott.com. WORKS ON APPLE DEVICES - iPhone®, iPad® and Apple Watch - Apple Wallet: Add confirmed reservations and your loyalty membership card - Face ID/Touch ID on iPhone and /or iPad for simpler sign-in - Available in English, Spanish, German, French, Japanese, Chinese and Korean MORE BENEFITS WITH MARRIOTT BONVOY - Easy Enrollment: Sign up for Marriott Bonvoy directly in the app - Explore the Program: Discover new benefits and Elite levels in My Account - Digital Membership Card: Available by tapping on your member number under My Account - View Profile: Edit your personal info and earning and communications preferences; now more secure with code verification - Member Rates: Lowest rate guaranteed for our members - Promo Tracker: View your new, registered and past promotions, plus follow your progress and earnings - Account Activity: Anywhere access to account balance, nights, points and activity history - View Hotel Bills: View and download final bills from past hotel stays under Account Activity (based on availability) - Payment Details: Update or replace your credit/debit card under Manage Profile - Make a Green Choice: Earn points when you opt out of housekeeping - Lifetime Members: A special program experience. Just for you. RESERVATIONS MADE EASY - Upcoming Reservations: View and manage all your reservations from one screen, add them to Apple Wallet and your calendar; email or text stay info; and modify dates, rates, rooms and methods of payment - Hotel Directions: Improved searches and directions with Apple Maps, Google Maps and Waze - Hotel Contact Info: One-touch calling and direct Chat - Active Stay: Access reservation info and guest services from your homepage during your stay MORE CONVENIENT STAYS - Mobile Check-In: Available 48 hours before arrival; get Room Ready Alerts. - Elite Benefits: Get confirmed priority upgrade assignments and priority late check-out - 24/7 Mobile Requests & Chat: Whatever you want, from towels to toiletries. Connect directly with an associate. - Siri-Activated Mobile Key: Improved so you can unlock your room (and other areas around the hotel) with your iPhone or Apple Watch. - Mobile Checkout: Be on your way, faster. - Dining and Spa: Review on-property options and (at select hotels) make reservations EASIER BOOKING - Book our lowest rates, including those exclusive to members - Use points to book at any of Marriott’s participating brands - See the average daily rate in search results - Search using your location, address or point of interest - Filter by price and amenity: Search for hotels within your budget that are pet-friendly, offer free breakfast and more - Browse hotel photos, maps and amenities before booking - Save your favorite hotels and preferences - Get ideas for where to go and what to do with Marriott Bonvoy TRAVELER articles READY TO GO? Download our app and book a trip at one of Marriott’s 30 brands including AC Hotels by Marriott®, Aloft® Hotels, Autograph Collection® Hotels, Courtyard®, Delta Hotels®, Design HotelsTM, EDITION®, Element®, Fairfield Inn & Suites®, Four Points® by Sheraton, Gaylord Hotels®, JW Marriott®, Le Méridien®, Moxy® Hotels, Marriott Executive Apartments®, marriott hotels®, Marriott Vacation Club®, Protea Hotels®, Renaissance® Hotels, Residence Inn®, Sheraton®, SpringHill Suites®, St. Regis®, The Luxury Collection®, The Ritz-Carlton®, TownePlace Suites®, Tribute Portfolio®, W® Hotels and Westin® Hotels & Resorts.
Thank you Washington nc fairfield
by Jeqwerty on 2019/06/19 15:07
Very new. Great room thanks Edna for front desk assistance.
Love!
by IamTAP on 2019/06/19 02:32
This app makes reservations, checking in and staying at properties easy, efficient and enjoyable! Love it!
Can’t book a room
by can't book a room on 2019/06/19 00:08
I just wanted to book a room- not add another app
Shelly
by shelatk on 2019/06/18 23:41
This App is wonderful!!!
June 13-19, 2019
by Proud G-Ma Chris on 2019/06/18 21:15
We stayed at your Oxford, Mississippi Towneplace Suites and I would love to compliment your staff for being one of the most pleasant people to greet us!! I have been all over the world but LaToya & Jonathan were 2 of the sweetest & helpful reception I have ever had the pleasure of being around in a VERY LONG TIME!! They are truly a positive blessing for your company!!!! I hope they are still there next year when we return for our granddaughters ball tournament.
Can book free night certificates in app
by sjgrgv on 2019/06/18 20:12
Pretty ridiculous you cannot book free night certificates in the app. Get with the times. Hyatt lets you do it.
Amazing customer Service
by Avi M Kumar on 2019/06/18 18:03
I love Marriott and SPG!
Love it!
by blyclv on 2019/06/18 17:02
Super easy to use and so many fantastic features!!!!
Love love love
by lifes_beder_b1onde on 2019/06/18 12:38
This app is so easy to use and convenient! It has everything I need all in one place!
Hotel Sweet Home
by T-Ceddy-Mobile on 2019/06/18 12:27
I enjoy staying in Marriott hotels around the world. The brand has high standards that I have come to expect and always receive. Stay comfortably.
Excellent updated app
by slave2mybulldog on 2019/06/18 02:04
Great version of this app; very handy for frequent travelers
Won’t even accept their own confirmation numbers
by LabRat897 on 2019/06/17 23:21
It is kind of mind boggling that Marriott released this app. It fails to recognize alphanumeric reservation confirmation numbers (from Marriott reservation emails). It wants only numbers. I do not know who designed this app, but maybe it’s time to hire some professionals.
Liking the app
by Kaligirl95 on 2019/06/17 22:09
A bit clunky but all in all super convenient
Wish all the hotels in the areas we travel to we're this great!
by mtldywlf on 2019/06/17 17:58
We always stay at this hotel in Port Arthur! Staff is friendly, no major issues ever. Only issue I have is the breakfast. Not the most delectable as far as the eggs.
Love this app
by Dbomb32 on 2019/06/17 17:06
Great for planning travel and showing deals
Better than desktop.
by Jorhay249 on 2019/06/17 14:44
I travel to over 15 trade shows a year. I then take several personal trips using my Marriott Points! The App is so much better than the desktop website it’s just silly. I’d rather work from my phone to book any day!
Best hotel app ever
by yoursignalisbuster on 2019/06/17 02:29
Very easy to use and updates quickly if you change your plans. I love that it also allows you to summon room service and learn about amenities etc. during your stay.
Marriott Bonvoy
by Plovsb1 on 2019/06/16 23:01
We have enjoyed using this app with Marriott for many years. We have been all over the world and we will always stay at Marriott or its various properties. It they aren’t available we won’t stay.
Useless app. Gave up
by Baron.pilot on 2019/06/16 21:06
I tried to add an additional room to my reservation and was totally on able to update even the existing reservation. The existing reservation says one adult one room and I wanted to make it to adults one room although it said I could edit the reservation it was impossible to edit it. I simply gave up
Great accommodation
by Kathleen phone on 2019/06/16 14:29
My husband and I enjoyed our stay at this hotel. The staff was very friendly and the room was a perfect accommodation.
Desi
by Aslam's on 2019/06/16 14:27
Very easy and simple to book the hotel and all details of booking are in the same place
Very user friendly
by subzero753 on 2019/06/16 03:44
App is easy to use and the entire process of searching for a hotel room and booking is straight forward. Marriott is doing a good job in competing with the brokers like priceline, expedia, orbitz, hotwire, etc. I found a better deal here than priceline.
Worst Travel App
by Cachick1 on 2019/06/15 23:02
You cannot reset your password, reservations are not easily found, stays don’t show up.
Dr. Meyer
by kamprich on 2019/06/15 22:27
Way easy app to use and love Marriott!
New App is worthless
by JLoRod on 2019/06/15 21:23
New App is horrible. Can’t pick a room or get my mobile key anymore. What happened Marriott??
Great new app
by Sman79 on 2019/06/15 20:57
Love the updates to the app! Easy to use, great interactive features: check-in, check-out, manage reservations, etc. If your a BonVoy regular, get this app.
Poor site
by jig1234saw on 2019/06/15 18:53
I clicked on a Marriott site to figure the cost of a reservation. It brought me to this site. Difficult to understand. Impossible to navigate.
My go to
by miguelangel1111 on 2019/06/15 18:22
The only app I use for my hotel needs. Marriott has done a great job here.
Love booking online!
by LMR68 on 2019/06/15 13:42
The app is so easy to use, never an issue!
Lee
by keyslee on 2019/06/15 13:20
So easy to use
Clutch and staying ahead
by Sam Pule on 2019/06/15 11:30
So convenient especially in last minute situations but it is even better for planning ahead of schedule. 💯
Simply the Best!
by Bingrem on 2019/06/15 11:13
I love using the Marriott Bon Voy official website. Aside from its straight forward website it is very user friendly!
Love it
by Boy Swiftie on 2019/06/15 01:48
Does what you need it to do
Works great
by Sizzle chest 87 on 2019/06/15 01:46
Easy and fast.
We really enjoy staying at Marriott!
by Seashl on 2019/06/15 01:05
Beds are great! Linens are top notch, and very comfortable! Makes for a great night of rest! Very friendly, and clean! Great amenities!
Astonishingly bad...
by seasoned traveler Texas on 2019/06/15 00:28
Hopelessly over-engineered, poorly designed, not intuitive & difficult to use. Was this app test marketed?? 🙄
Best rewards programs
by Blondee Indiana on 2019/06/14 20:32
Super easy to use and you have great choices.
Great App
by ajay2412 on 2019/06/14 16:00
Download it.. simplifies things
I like the room because is clean and the staffs are friendly
by Blahendian on 2019/06/14 12:38
I would be coming back again .
Thank you
by Hollie A L on 2019/06/14 08:54
Great service no matter where I travel. I always look to reserve with Marriott and no other. Regardless the distance. Thank you for your hospitality and service.
Makes Traveling Easier
by Blessed 8 on 2019/06/14 03:39
Search for rooms on your phone anywhere, book or cancel, mobile check in and always treated like you are special at front desk. Highly recommend using Marriott world wide.
Zero stars
by Ga reviewer on 2019/06/14 01:22
Don’t rely on this app. It’s terrible. Marriott, you’re hurting your brand with this. It’s impossible to navigate, nobody answered the chat, couldn’t find our reservations.
Easy to use
by eviejac on 2019/06/14 01:04
The app is easy to navigate as well as edit to make reservations changes or additions if needed.
Book in peace
by ensuel on 2019/06/14 00:49
This app is one of the best app around there for hotels. It does have all Marriott Family so you can choose from economy hotels to the most luxurious on the market today! Offer a map option too so you can see and make your best choices by having all your preferred hotels on the map!
Nothing but marketing & very poor design
by Kevkard on 2019/06/14 00:22
Every single page on this app as advertising for American Express from Marriott. This is a piece of crap application is not at all intuitive and you have to press too many buttons to do anything. It is difficult to find information get to settings or make any updates. The only reason this has anywhere close to 4.9 stars is because I’m sure that they have just taken reviews from previous versions and lump them into this. This is not even worth one star but that is what I will give it now. Marriott and Starwood joined up and merged all of their hotels and programming and points and spend a lot of money to make more money and I would’ve hoped that they could develop a much better app. The Marriott app was much better than this one before and while I don’t have any complaints about Bonvoy itself as a rewards program - I am pretty much over I’ll be advertising for American Express. I know they make as much money with those as they do selling rooms but give it a rest already. Fix the app to make it work right and dump the advertising.
Ambassador privileges feels like name sake - but truly you can’t avail it.
by Pk-ATL on 2019/06/13 23:55
I had booked the Manchester Airport Marriott hotel more than a month ago and had requested for 24h Ambassador privilege. I had reached out to Customer support make sure that I have the confirmation for same, and she mentioned that I would get the confirmation right away - which I never received. Yesterday I reached out again - where the customer service person confirmed that the hotel has my request and asked me to reach out to Ambassador service to get a confirmation. Today I get a note from the Ambassador “Austin Jones” that the hotel has been sold out and hence they can’t confirm. I just noticed the email - and I could book the hotel for the prior date which means it was not sold out. Really disappointed with this process. I have similar experience with suite nights. I had requested for a hotel in Paris for more than a month ago - but never got any confirmation. I have a similar request in another hotel, but I am not sure whether I will get any upgrade to suite. I just hope this is more of a European hotel process and not so for American or other continent hotels.
Great App
by Cutler-Bay on 2019/06/13 22:55
Searching for hotels, Booking a room, checking in is supper easy. Great app. Even reminds you to check in. Love it.
Simple
by Marua21 on 2019/06/13 22:14
This app is so simple if you don’t know how to work the app
User friendly
by SK Gardner on 2019/06/13 21:33
App is very easy to use. Only issue, I met receiving time out error.
Visit
by Mega Gmoni on 2019/06/13 19:48
I try and visit every three months while he’s in prison and I always get a room with Fairfield because I feel at home there!
Easy to use
by Little JC 1984 on 2019/06/13 19:20
App is easy to use and reservations show up very quickly
Thank you
by Amy Crook 22 on 2019/06/13 17:10
Easy to use with only a few challenges with going between sections
Streamlined access
by Ernie_24 on 2019/06/13 15:09
I like the ease of use that comes with this. Booked multiple times with no issues.
I love this app
by Jesse62002 on 2019/06/13 14:24
Always gives me the best rates! Better then any other travel app
Unable to add reservations despite being in my name & with my number
by BeeWVMD on 2019/06/13 12:03
Travel a lot for work so need to keep reservations straight & app many times doesn’t add my reservations which is annoying and can cause confusion
Awesome app user friendly
by Lil12345 on 2019/06/13 05:19
Love this app. Very user friendly and easy to navigate.
Really enjoying the benefits
by Tried1 on 2019/06/13 05:08
Enjoy all the benefits that goes along the membership!
Easy and effective
by CatieElizalde on 2019/06/13 02:26
This app is super easy to use. It doesn’t have too much so your uber welled. I can book a room quickly and update all my reservations before arrival. Love it!
Freezes
by MonkeyTalk on 2019/06/12 23:27
I have updated the app. It continues to freeze. Sigh.
20 min of my life i won’t get back
by JoseMM69 on 2019/06/12 23:19
Terrible customer app experience, couldn’t even log in, multiple password reset attempts, links did not work and page would close after going to opening page of app. Just awful, hope my stay will be a much better experience. Thought the features they promoted might actually be nice to use.
Hooray Bonvoy
by Favored Banana on 2019/06/12 21:04
We are so thankful to be Bonvoy members! App makes it so easy to book a room!
Great App
by Anthony Dan on 2019/06/12 16:35
I like so much! I have been using many hotel apps. And like this app, but I hope that I will see more information on the room as Hotel.com show me! ( room area, facility, !!!)
Unable to book rooms
by kinko123456789 on 2019/06/12 15:30
One simple tool that’s needed for this app that doesn’t exist- the ability to BOOK A HOTEL ROOM! So frustrating.
Mobile CheckOut?
by Leah Bog 89 on 2019/06/12 13:52
The option for Mobile checkout has either been removed totally or moved somewhere unintuitive. Please review and fix.
Love this place
by robina@0326 on 2019/06/12 01:38
Great app and so easy to use
Horrible App
by Wildbill27 on 2019/06/12 01:03
Lists my reservation for the WRONG room... I need an accessible room and it continually says traditional room for 3 people. Cant correct it... its useless... sorry
Easy and convenient
by jodygirl13 on 2019/06/11 21:18
Using the Marriott Bonvoy app is so easy. The choices are clear and the information is concise and well written. They have made it easy for both business and pleasure.
Great app
by Brian In Trolley Square on 2019/06/11 16:32
I have been impressed with the Marriott app for some time, but the recent updates with the Starwood merger added a lot of hotels and the functionality seems much more seem less. If you are a Marriott Rewards/SPG member you should have this app.
Great App
by ❤️2TRAVL on 2019/06/11 14:22
Easy to use!! Love this App.
Viv
by vivicar317 on 2019/06/11 12:53
Staying at your properties is always a pleasure Thank you
Great
by deteyk on 2019/06/11 05:11
Greet app
Map Search is Difficult
by gsorum on 2019/06/11 00:54
Why must the top 1/3 of the screen be covered with suggestions when searching for locations using the map? Normal small bar at top shows location and dates of the search. Then nearly 1/3 of the map screen is covered by a permanent bar of suggested hotels. Some not even in the area being searched, depending the location. No way to remove the bar of hotels-can't swipe it off the screen. Try and you only will see more hotels. Useless when searching a large area.
Great App!
by bball_player123 on 2019/06/10 23:26
I got to my hotel and wanted to switch. My points were returned the same day. They rebooked my hotel for me! They did all the work! Very convent isn’t! Worry free!
Simple to use
by rabidrabbit80 on 2019/06/10 21:17
Booking on Bonvoy is quick and direct. Love being a platinum elite.
MARRIOTT BONVOY APP L EASY TO USE
by Moots711 on 2019/06/10 21:11
Using the BONVOY app iso much easier than the online experience.
Not functioning
by rkarooney on 2019/06/10 19:52
Still stuck in reset password hell. Please bring back the old app so I can sign in to my account! Needs a tweak. Stuck in a loop currently, trying to reset password. Email with link attached does not take me to be reset page.
Worst app for travel
by 607awalter2 on 2019/06/10 19:06
This is the worst user unfriendly app ever. Was switch from Hilton to Marriott rewards and this is changing my mind. Customer service is just as bad.
Easy to use
by Chuff ivy on 2019/06/10 18:12
Changes to app make it easy to use and navigate - and that’s a lot coming from me!
Suburb!
by Misshollywood14 on 2019/06/10 16:56
Super easy to navigate!
Not impressed
by Whatanimby on 2019/06/10 16:44
I tried to use it to check in online . I entered my confirmation number and it wasn’t able to pull it up. The reason is that the app requires a first and last name and unbeknownst to me, the reservation had a first initial and last name (as versus first and last name) . It should be able to pull it up by confirm number alone , or last name alone and date . But because I hadn’t put initial as the first name, it couldn’t pull anything up. It was a total waste of time
Awesome
by Rb602 on 2019/06/10 15:05
As a frequent traveler, I would not be able to survive without this app. It’s like having your personal travel agent in your pocket.
Travel route hotel finder
by dk20 on 2019/06/10 12:09
Need to be able to find hotels along a specific travel route. Example....when we travel from “Charlotte to Boston to Dallas to Charlotte” Employees at my company travel all over and need hotels in between destinations.
Excellent
by thamEr raz on 2019/06/10 10:45
It’s take less than 30 seconds 👏🏻
Loved this place
by Ivy1968 on 2019/06/10 04:32
The staff at this hotel exceeds your expectation My husband and I loved it , and we are going back !!!
Completely useless don’t both
by DJ JDub on 2019/06/10 03:43
Can not find its own reservation by number.
Good app!
by FL-Ga girl on 2019/06/10 02:54
Times out/glitches every now and then, but other than that.... good app!! Saves
Works well
by MaddieManson on 2019/06/10 02:26
Works well but wish it was possible search to get vacation ideas instead of starting with destination.
More information needed
by MendezFamily on 2019/06/10 02:26
The old app would have what amenities the Hotel has a quick view icons. Not it does not you have to dig into the Hotel and look for amenities.
Convenient
by Patricia from Illinois on 2019/06/10 02:20
Easy to use and convenient.
Co Founder C2c
by Styke's on 2019/06/10 00:31
Bonvoy, detailed, fast, easy
Traveler
by Jim.ceo on 2019/06/09 20:58
Great app... love the way it allows me to communicate, checking and use keyless entry to get to my room.
Love the easy to use app!
by 5-0mom on 2019/06/09 20:06
Super easy to navigate and consider all my options.
Bonvoy App
by skisheri on 2019/06/09 16:00
Extremely user friendly and easy to use! Love it.
App is More Effort than Website
by c5wife on 2019/06/09 14:24
So when I open the app, it knows who I am and has my personal information, but when I try to use it to book a stay or log my previous stays, I am required to put in my acct # and password. While the rest of my apps save time by recognizing me and keeping me logged in, bonvoy operates about like a hyperlink to a web page. I have 30+ pwords and acct #s. I don’t have them memorized. I recommend Bonvoy’s app designers check out the IHG app - their app works like an app.
Still the Worst updated app of the year
by Jetjouster on 2019/06/09 09:05
Update: 06JUN19 This has to be the absolute worst app of any hotel group. Disgustingly poor design. Absolutely useless to make ANY changes what so ever. Yes, make a reservation on it and you can not make any changes to it. Can’t even report a missing stay that incompetent hotels won’t credit you for that you’ve already paid for. There is zero reason why this is so terribly bad. They should fire whoever is managing this group and get someone that actually knows what they are doing. Marriott, you might go and Download HILTON’s app.
Love Marriott
by Chico3001 on 2019/06/09 04:21
Love the Marriott but seems like check in member don’t up grade you when you status is good for n up grade. Guess it’s up to the service advisor checking you in.
Ease of Use
by ALPET04 on 2019/06/09 02:04
This app gives me the option to view multiple properties while searching based on my personal preferences. I luv it!
Lousy app
by Maddy le Puli on 2019/06/09 01:43
Cannot access early check in procedure
Thomas Richmann M.D.
by Zcndn on 2019/06/09 00:28
This has saved me an immense amount of time in booking and managing my trips. Works well to adjust on the fly. Only drawback is there seems to always be updates on the IOS platform.
Needs Improvement / Name Matters
by Laughy_taffy;) on 2019/02/14 06:03
App is a great step forward. I use it extensively; however, it often seems app communication and the check in procedure don’t match. Recently checked in with very friendly professional service but there was no connection (it seemed) between the reservation and front desk. They asked about my preferences which had been selected already. This is really not a problem especially when they are so friendly it just seems they need to marry up better. BONVOY in my opinion is not a classy, professional name presentation for such an outstanding organization. Value and elegance in varying levels, have always been your mantra from the Fairfield Inn to the Ritz-Carlton. I am older and perhaps this name and marketing plan is designed to target the younger more stylish generation. Apologies as I only wanted to share and perhaps this is not the right venue.
Poor Design and Functionality, MARRIOTT PLEASE LISTEN
by Bimini bill on 2019/02/16 22:07
This new App is almost useless. It is not user friendly or intuitive. It is also generating hordes of unnecessary paper if you want to print your reservation details; there are way too many advertisements to “partners” on it’s side bar links to “Get more Info” (or similar words), and fonts are overly large for what we need to see. However, when you click on any of the links, it just takes you to the overall Bonvoy site. You would think that if you want to see local dining options, it would link you to restaurants in that area, but it does NOT. Ditto for the other ads included - car rentals, things to do, etc. Total waste of time. MOST IMPORTANTLY, there is no where that I can find in this App that I can submit my room/stay preferences (room location, view, housekeeping, etc.). Marriott needs to QUICKLY RESOLVE the functionality of this App for it’s loyal members. I have had to call Owner Services, my home resort, and email the customer internet/web support numerous times and spent hordes of time about my upcoming reservations- most all were to no avail to resolve my requests. As a multiple week owner at a high demand resort in Vail, CO (Streamside) I find this to be an unacceptable level of service. The only folks I’ve found responsive are those at the resort, who assist as they can. Marriott, PLEASE FIX THIS! Platinum Elite Member (Xxxxxx559)
Good But Needs Improving
by Mikey1492 on 2018/01/05 06:25
The app is good, but could definitely be better. I completely agree with the other reviews that any function in the app that was designed for interaction with the hotel staff (chat, special requests, etc) is useless. I’ve tried it several times and then called the front desk to ask if they’d received the request. None of them ever had. And more times than not, the person who answered the phone didn’t even have a clue as to what I was talking about. Marriott needs to focus on training and ensuring that their hotels are 100% on-board with the app communication features. Another HUGE improvement that could be made to the app is a floor plan map (per property) that allows guests to choose their room at check in (right now the check in function is essentially useless). Hilton has this feature and I LOVE it...to the point where I choose Hilton sometimes over Marriott because I get to choose my room and see exactly where I’ll be staying. Many Hilton properties also use keyless entry that is built right in to their app. I really like Marriott and I have bounced between all 3 statuses for over 20 years. But they need to keep up with the times and the competition.
Just updated, could be better
by la vida vira on 2018/09/27 05:46
First I’d like to say that their customer support for the app is amazing! It felt like a team was on the case for troubleshooting and my problem was resolved in about a week. I tend to go through Ebates when booking with Marriott. The Marriott mobile site accessed through the Ebates app had a filtering issue (after choosing the airport shuttle filter, it would refresh back to the search page saying no hotels could be found). So I decided to use the Marriott app to look at different properties close to the airport I’m flying out of. I realized that I couldn’t filter which properties had an airport shuttle on the app. I find this troublesome because I usually travel with a pet. So if I can’t use the app to filter results, I either have to use the mobile site, or wait to get access to a desktop. I’m fine using the mobile site, especially since I access it through Ebates, but the point of an app is convenience. If I needed an idea of what’s available for my travel needs, I prefer to use the Marriott app. But I won’t be able to do that if I can’t filter the results.
Would be great if hotels actually honored half of the features!!!
by BusterSEMM on 2017/12/30 00:06
Marriott Corp has tried to make a good app - but problem comes to the fact little to none of the hotels use the pre-order functionality to stock your room, they don’t use the chat function if you need something while at hotel, they do not honor the checking or late checkout out function (they don’t care and still need to use old school process to know if they can accept a late checkout). App does not notify you of a room ready early either - as the hotels don’t use the feature. App is good to book and change hotels if needed - to change a reservation you are better off cancelling and rebooking as app is not flexible on honoring changes. Basically the app is good to track Marriott points and the progress each year to make Reward levels (not a perk for me as I’m lifetime Platinum member). So being lifetime Platinum you would think Marriott would listen to their customers and force their Marriott properties to use the features in the app - or do away with the features all together. FYI - I’m also an Elite member with Hilton properties and guess what - their Hotel locations use the app and it actually works really well...
Ambassador privileges feels like name sake - but truly you can’t avail it.
by Pk-ATL on 2019/06/13 23:55
I had booked the Manchester Airport Marriott hotel more than a month ago and had requested for 24h Ambassador privilege. I had reached out to Customer support make sure that I have the confirmation for same, and she mentioned that I would get the confirmation right away - which I never received. Yesterday I reached out again - where the customer service person confirmed that the hotel has my request and asked me to reach out to Ambassador service to get a confirmation. Today I get a note from the Ambassador “Austin Jones” that the hotel has been sold out and hence they can’t confirm. I just noticed the email - and I could book the hotel for the prior date which means it was not sold out. Really disappointed with this process. I have similar experience with suite nights. I had requested for a hotel in Paris for more than a month ago - but never got any confirmation. I have a similar request in another hotel, but I am not sure whether I will get any upgrade to suite. I just hope this is more of a European hotel process and not so for American or other continent hotels.
App is inconsistent and promotional programs are significantly behind
by pDall on 2018/10/26 19:17
After reading about 20 reviews I would have to agree with the following issues; 1. I too don’t see how much money I have spent in 2018 to hit ambassador level. I have 154 nights so far but have NO CLUE how much money I am away from Ambassador. This feature was on my app but it quickly went away. 2. The chat feature is conceptually great but practically awful. I have confirmed with multiple hotels (especially the Marriott Irvine Spectrum) that all my requests have been fulfilled. Unfortunately none of them were in my room at check in. 3. Inconsistency of the mobile key function. I select the mobile key function during the mobile check in process but rarely get the mobile key once I check in at the hotel. Even at hotels that offer the mobile key (Marriott Irvine Spectrum), I don’t have the mobile key on my app. 4. Marriott has consistently reduced their promotions throughout the years. What were once industry leading promotions are now significant behind other properties.
Way behind compared to Hilton Honors App
by DM8397 on 2019/04/18 04:12
This app is not as user friendly as it could be, and it has poor functionality. There are way too many arrows and clicks to have to go through in order to get basic reservation information. I’m a Platinum Elite member who is about to hit Titanium Elite. There is such a difference between the Marriott App and the Hilton App when it comes to ease of use and feature functions available. For one, the Hilton App allows me to pick out my specific hotel room on a hotel map when I check in. Why can’t Marriott add this as a feature??? It’s an amazing feature! In addition, I hate that you cannot add filters for pricing and ratings to filter down results. This is so basic, and yet Marriott doesn’t offer it. When I am traveling on business and I want to filter out hotel brands that are way out of my company budget range for a particular trip, there is no ability to do so. I am forced to scroll through results of hotels that are $400+ per night and out of my company budget range for particular trips.
Please work on something other than Siri
by LK==== on 2018/10/11 02:18
The last thing you want when staying in a hotel are your neighbors yelling into their phones all day and night “hey Siri, open my door”. The Marriott app is behind the competition in so many areas, and I can’t believe this is where you’re spending your development dollars. Do any of you stay in your own hotels? Do you review your competitions apps? There’s a reason no one else is working in Siri integrations. It’s a really bad idea. I also read you’re working on Alexa integrations. I don’t want a device in my hotel room that listens to me. I don’t want to hear my neighbors yelling at Alexa to do something. Unless you’re putting tons of sound barriers in every hotel, this is a really really bad idea. Have your product managers and developers work alone in hotel rooms during peek hours. Let them see how easy it is to hear everything those walking down the halls are saying. Adding the impetus for people to yell at devices is the last thing your frequent guests (read Platinum members) want.
Where great features go to die
by Ryan Sleevi on 2018/10/04 01:25
With the SPG/Marriott merger unifying the apps, a number of the great features of the SPG app are gone. Traveling a country where you don’t speak the language and they don’t use the Latin alphabet? SPG App had your back with “Show Address in Local Language” right from the reservation. That functionality is gone now, as is almost hope of finding the address through the Marriott website (hint: maps apps help, so long as they aren’t blocked in the country you’re visiting). Want to take advantage of Your24? Not a problem, there’s an app for that! Or at least, there way, until the app unification - masked by policy changes that now require your Ambassador to request it. Want to make sure your SNA is being processed? Worry no more, because now you can’t see what reservations have pending SNAs. The App is a big step down from the functionality that used to be available, and as others have pointed out, most “functionality” there is requires contacting the hotel or Marriott directly. The one upside is you can view your reservations, so it’s got that going for it, I guess.
I miss the old SPG app...
by KLS2222 on 2019/03/28 21:46
My advice to the developers would be threefold. First is to make the overall design more intuitive. It is trying so hard to be sleek that it is hard to navigate to anything. Second, it does not sync up with my actual travel well at all. I travel for work and move from property to property. I checked out of one hotel this morning and into another this afternoon, and hours later it is still displaying me as being at the first hotel, so I can’t access any services for the property where I actually am. Finally, I miss the old SPG app/site ability to book multiple rooms but put each room under a different name/Bonvoy number. When booking travel for myself and my colleagues, my only option on the app is to book everyone under my name/account and then at check in we have to split the reservation up. SPG used to let me make a single reservation but have each room assigned to a unique guest name/SPG - would be lovely to have that feature back instead of jumping through hoops at check-in.
Tired of waiting
by Nbaconb on 2019/03/02 17:50
Marriott used to be my favorite chain....after over a year with this app and the SPG merger it no longer is. Everything is subpar compared to Hilton’s....I have yet to successfully use a Marriott electronic key, I use it at 9 out of 10 Hilton stays without a hitch. If the Marriott key system is down it doesn’t notify you. Don’t get me started on stay credits....here I am again sorting through my last 15 hotel stays this past month and see that my Marriott ones failed to credit and every Hyatt and Hilton stay credited within 2 days. The ONLY reason I have to take the time to do this is because of Marriott, the other brands have been consistent enough that I didn’t normally bother. Marriott used to be that way too. Electronic check in even without a key? Saves you ZERO time, no pre-made key, still checking ID and sometimes CC. What’s the point? I used to scrounge up and try to accumulate Marriott stays to reach lifetime platinum, well I made it, but now finding myself using my lifetime Hilton status for the more generous point accumulation and rewards.
Could be much better
by Swtdee on 2019/01/13 15:43
I’ve been a platinum premier elite for 6 years and am sad to say Marriott has lost some of my business last year to a competitor, and it’s primarily because the competitors app is that much better. The best thing about the competitor’s app is the digital key. I am a road warrior and can arrive to a hotel very late in the evening, and prefer to skip the front desk and get right to my room. I enjoy the fact that if I see a busy front desk at anytime, I can whiz by and settle right in after a long trip. The Marriott app loads their hotel images at such a sloooooow pace it’s excruciating. I find myself opening up the trip advisor app, which is a much quicker way to view the hotel room images. Flipping between the two apps is a lot quicker than waiting for the Marriott photos to load individually. If they fix these things in 2019, I’ll would stop splitting my business between the two hotel chains, but for now, I’ll enjoy being a Plat Premier Elite at Marriott and Diamond at the other.
Marriott App
by Tarheel1992 on 2018/09/29 10:57
The Marriott app is a great tool that works fine. The reason I rated it a two is because for some reason my app doesn’t have all the features that others have. I’m specifically speaking about the “spend” amount needed to reach ambassador status. I had it on my app for about a week and then it disappeared. I updated my app and I have it loaded on a second phone so I doubt its an update issue. I looked at my coworker’s app and it is visible for him. Everyone wants to blame the merge but no one wants to fix it. How can your rating be 4.7 when the VAST majority of ratings over the past several months are one or two stars? I’ll wait..................Because your average is skewed in such a way to show Marriott in a better light. Not a true rating of you product. If you are an executive at Marriott tracking metrics then you need to make this a top priority. Stop accepting excuses from your team and correct all your problems.
Baffling
by stitchwiz on 2019/04/15 01:53
I have a reservation at a Marriott Westin resort tomorrow. I received an email that the only way I could check in online was to download this app. I did so. I entered my info and reservation number and it kept saying it didn’t recognize it. It referred me to a phone number that I called. After wading through an interminable thread of questions and messages, all unrelated to my problem, I was put on hold with frequent promises that someone would be there “momentarily.” After 15 minutes without said momentary assistance, I hung up and called the resort directly only to find a longer string of questions and messages, some the same as the previous call after which I was dumped into the same no-mans land as earlier. By the way, the background musak was not tuned in so the static made the frustration that much more pronounced. Total time wasted: 35 minutes without an answer to my question or confirmation of my reservation. Do you have human beings that work there? And, look up the definition of momentarily...
My second home
by sammytoma on 2019/04/27 22:17
Marriott Bonvoy has made my travels worldwide , 100 folds, more enjoyable and so much more pleasant... as you age and acquire more and more life experiences , you realize how much depth and wisdom is incorporated into the treatment you receive by the staff and the unique experience you are given by a special attitude( probably trickled down and guided from the top) by most of the levels of the organization’s personnel. Even if there are some incidents in a lower level , and there always are in the real world, the minute a higher authority gets involved... the gates of heaven open up to make you feel so special and that you matter so much To the Marriott bonvoy family . Thank you for making me feel unique and important to you❤️
Make bill printable from app
by Alft70 on 2018/01/28 06:15
Business travelers could really use this as a convenience. It seems to be getting more and difficult to retrieve my bill. Can't retrieve on the app at all and not all bills are showing up as viewable on the mobile website. Really not good customer service having to copy the ebill into a word document to transfer it or take a picture and scan it all the time when you're running all over the place. Would be nice to be able to sit and transfer it over when you have downtime like I do now, but can't because the app doesn't have that feature and the only option I have when I go to the website and view my bill is "rebook". My laptop is not always handy. Please make this easier for your mobile customers.
Unfair rewards program
by jtcsr on 2019/02/13 13:16
I needed two nights to move up to platinum Premier elite.(73 nights, needed 75) Reward program department told me I had plenty of time due to my “anniversary date” January 2019 my nights reset to zero. When I called and questioned the situation rewards department told me they cannot do anything and if I did not like that to call corporate. I did call corporate and they told me they had no Ability to move me up to the next level nor could they give me the two nights as a courtesy. They wished me luck in starting over this year. I am sure Marriott rewards will still not be able to assist me and my problem. I am shopping around different hotel brands and loyalty programs as we speak
Things slowly going downhill
by Pete665544 on 2019/03/25 16:01
Not normally a review person but this app broke the camels back. I’m a Titanium Elite (the levels and rewards have changed) and have noticed some things slipping. Previously a platinum elite, the changes I’m feeling are: platinum line not dedicated and speed of answer dramatically changed, the required points for rooms changed, sometimes without advance warning while booked, the cancellation policy is no longer valid at some hotels, there’s blackout times or I should say they won’t set you up with a room if the “points” rooms are occupied as they raise costs for special events... and now the app: navigation is pretty useless and constantly pushes you to a self serve model. Understanding there is a need to increase revenue but this is the hospitality industry; make us feel important. The one good thing was seeing that my free night from the Marriott card expires which I didn’t know.
Point system isn’t fair !!!!
by Coach Biggsy on 2019/03/25 04:20
There is a problem with the way you can earn points. I stayed two nights and gave the hotel my member ID, which they took and after paying cash I never received any points for my stay. I questioned it after month went by and after being put on hold for 45 minutes I’m told that it was ineligible because of the way the reservation was made. A stay is a stay, why would or should it be ineligible? There are other hotels such as Hilton that makes a stay easier. I will go out of my way from now on to avoid booking with a Marriott Hotel. Thank but no thanks Marriott. It isn’t fair how a member can earn points. It needs to CHANGE, don’t you make enough money already from us that you have to make it so hard to earn points. It is probably falling on deaf ears. It seems like Marriott don’t care if they run people off or care for anyone’s thoughts. Maybe your Corporation should start a team called “WE CARE”
Love it!
by smile4bree on 2018/03/28 01:40
This is a really well designed app! I love all of the full service features. In addition to the normal booking features, getting directions and calling the hotel - you can actually interact with the hotel during your stay. During our recent stay, I was able to adjust our estimated arrival time and get an alert when our room was actually ready, order more towels and a blanket (which they brought up to our room a few minutes later), use the chat feature to request a late checkout. These feature worked great for me, but I can see where the responsiveness of the actual hotel could effect results. Just one more reason we ❤️ Marriott!!
App looks nice but poor system behind it
by KingKong_SD on 2019/03/30 05:44
Have been Platinum member in the last few year. I have to say this app and the system behind it is awful and very hard to use. You would think the Marriott number would be your account? No it does not. There are many things you need to get it right “at the front desk”. For an example, the system is broken if you want to request a mobile key for room access after you checked in. Or it does not give you anything if you did not ask for it with APP but ask the front desk. If an APP only makes your stay more complicated, what is the value of it? My suggestion: fix the problem; or keep it simple.
Customer Service Greatly Lacking
by SpartyOn123 on 2019/03/23 22:13
I have been trying to contact somone about a breach of my account for months now. The only time I have been able to reach someone by phone it was the weekend, and I was told someone would contact me during the week, and no one ever has. That was several months ago. I am in the military and currently overseas so that makes it more difficult as I dont have a US phone number currently and due to the time difference. The fraudulent charges on my account ended up being refunded by the credit card company rather than Marriott. Without anyone ever contacting me, my account is now under audit, and has been for sometime. Because of this I am unable to sign into my account. I cannot get anyone to speak to me about this, despite attempting to contact the company weekly for the last few months. As someone who had almost $1,000 fraudulently charged using this app, that is unacceptable.
Makes Life Easier
by Ace 3352 on 2019/05/07 14:30
Traveling with Mariot as my family’s go to hotel chain has always been a convenience because we are rarely disappointed with the level of hospitality and customer care. The app is simply an extension of that care and convenience. Being able to make quick reservations and compare various amenities without going from one website to another or making 10 phone calls has been amazing! Also, check-in is so much easier! I thoroughly enjoy using the app to book and manage my reservations. I only took one star because recently, I was unable to book through the app because a few hotels in one city were not listed, but we still had a pleasant experience at that hotel.
What is going on???
by Mikey&rach on 2019/05/01 03:25
Devs & IT folk: what is the problem? Ever since the swap to Bonvoy, I have noticed the following problems: -Past stays don’t show up on the tab that says “past stays.” It’s been this way for months. -Stays routinely take 10 or more days to appear in my account. This means that the process is still very manual. Why? -Bills are not being posted on my account in a timely manner and infrequently, not emailed to me at all. We have deadlines for our expense reports, just as I’m sure you do. -It is not possible to update a credit card through the app or mobile browser. I had to call the “Titanium” support line to do this. This was precipitated by my hotel informing me that they could not issue a bill due to my card being expired, even though they swiped the new card when I checked in. Five days after doing this, I received a call from my hotel threatening to cancel my reservation unless I gave them an updated card because the one in their system was expired. Until you fix these GLARING infrastructure problems, please inform your front desk associates that whatever the problem is, it is likely Marriott’s fault and not the guest’s fault. Threatening to cancel my reservation when I am already on site at the client’s office is totally unacceptable.
Adding Guest/Spouse names
by Khmallman on 2018/06/22 11:38
It is highly annoying that you can’t add your spouses name with a reservation and need to call hotel directly. Several times I couldn’t ch close in because my wife’s name is registered to the Marriott account. I used the app to make reservation and couldn’t checkin without my wife there. This is a pain when on family trips or traveling separately for our two kids sporting events. Need to allow spouse name to reservation profile in settings if this is gonna be used as a business and family used app. Have a primary and secondary profile. Not always traveling together but my family is able to benefit from points and travel.
Not so Pet Friendly
by Brohart on 2019/04/19 20:06
Great app for the most part, however, I travel with my small/med sized dog at least once a month and need a hotel that is pet friendly. It is difficult to filter ACTUAL pet friendly hotels, i.e. no $150 fee per night just to have a pet stay. And the Marriott merger made the selections even less pet friendly because almost all Marriott brands carry a fee. I would love to see a Pet Friendly No Fee filter option. It is frustrating having to dig into the weeds of all the fine print just to see if we will get charged hidden fees. I think you should change the filters to “Pet Tolerant” for those with fees and “Pet Friendly” for those with NO FEES. And extra filters for the dog size. Even if there are no fees there is usually a weight cap.
Good Luck Getting Your Points, Go With Hilton
by cfabrian on 2018/10/22 16:54
I live in hotels year round for work. Found it really disappointing that Marriott struggles to keep track of your points. Multiple times I have had to submit stays so they get added to my account. I feel like they leave it up to the customer to track their stays. If you forget to submit a stay it’s on you. Hilton adds points from your stays every 3 nights, Marriott only adds them after the stay is complete and I have lengthy assignments, so it typically takes them 10 days to reflect the stay on my account. Half the time I have to submit a claim. Save yourself the hassle, go with Hilton.
Not reliable!
by Grandma Shops on 2017/11/11 21:28
We thought this would be a great tool to use for checking in while we are driving to our next destination. We tried checking in using the App and on that particular night we were staying on points. We received a confirmation that we were checked in. The desk clerk welcomed us and thanked us for checking in with the App. The next morning we received a notification from our credit card company that we had been charged for the room. When we asked the morning desk clerk why we were billed her answer was “you didn’t check in so you were charged a no show room fee”. It took a few days to get the charge removed from our credit card. We just tried it again and now the App won’t let us check in... Very frustrating
Add dates to hotel details, please!
by Flbeachgirl82 on 2018/11/01 19:06
We use this app all the time and pretty much travel two times a month. We are Platinum Elite for life and stay exclusively at Marriott. The app is great for making reservations and for seeing your status, etc. We use the chat feature and the Green Choice feature all the time and haven’t had any problems. My only request is this .... in the hotel details, could you please put when the hotel was built and when it was renovated? You have this on the Marriott website, so the info is out there. It just would be more convenient to have it here on the app. We prefer to stay in the newest or most updated hotel in the area where we are going and this would be a big help.
Needs better rate display options.
by Bsmoet on 2019/02/15 21:49
I am eligible to use multiple hotel codes when booking rooms (one for work, one for AAA, and like everyone else, the typical list price). Between these three options, I never know which will provide me the lowest rate. There is a feature on the Hilton Honors app that always gives you the lowest rate when you have multiple codes. There was also a feature available on the old SPG app which would display up to four rates at the same time. With Marriott, I have to conduct three separate searches to find the lowest rate, and it becomes even more complicated when I am comparing multiple hotels. I recommend Marriott reintroduce the feature to search using multiple codes at the same time. The current method is highly inconvenient for customers, if not unethical as it forces unaware customers to pay more when they are entitled to a cheaper room.
Getting better
by ThatsOneSweetPieceofApp on 2019/06/04 19:29
Still lacking. Stays take 7+ days to show up, and the teams are a bit annoyed when you call to get them to do it manually when they’re past the ‘acceptable window’. Even then you don’t get your submitted preference points - like green choice, and they don’t trust you when you ask. The mobile checking is basically useless - and the mobile key works 1 in 20 times, and they say you can skip the desk - except they never tell you your room number - anywhere - not even in a push notifications. Any preferences are hit or miss if they make it through to the hotel. It’s the 21st century - a week to ‘process’ is a bit of a joke. They don’t wait a week to charge me...so some of their systems have low latency. Curious how that works.
Decent, but needs some work
by Connor Fitch on 2017/12/18 13:05
I can appreciate that Marriott tried to differentiate their users App experience from competitors, however, it creates a clunky feel with an overall worse user experience. It is impossible to view previous stays inside of the app (you have to go to the Marriott website), and navigating is done by a “wonder button” for lack of a better phrase. You can not selectively toggle between individual menus, but instead tap a button the Marriott symbol which cycles you through the different menu options (booking, account, current stay). When selecting directions to the hotel through either google maps or Imaps, it uses to coordinates which I find weird, and difficult to verify. Further, the app has a heavy reliance on the Marriott website. This results in long loading times for different screens and a poorly integrated experience. Aside from that, the screens look good and it has a modern feel, but needs some serious work in the realm of usability and integration. Marriott is a great brand and I hope they can address some of this in future updates! I strongly prefer the Hyatt and Hilton apps for comparison..
Kumar Bavishi
by Kumar Bavishi on 2019/04/11 09:15
I am thoroughly satisfied being Marriott platinum and platinum elite member from last nine years and this year being part of Bon Voy member. I spend average 90 nights per year on the road between domestic/ overseas travel. I really appreciate care taken by the staff and warmth shown by the management of Le Meridian Coimbatore India each of my visit every month during last two and half years. I wish Courtyard Ahmedabad could learn from the fellow hoteliers what service means in the hospitality industry. Please do not take my statement wrong. They are OK. When you are part of the hospitality, OK should not be your MANTRA. You should be above the crowd particularly being Marriott
Reservation on App
by Apple_One_A_Day on 2019/04/06 23:19
It’s convenient to reserve a room on the new app but the only thing missing is not able to reserve room with the benefit of cash and points for the Aloft hotel that I go to. I use to be able to do that on the SPG app for this hotel. It seems this app only applies to Marriotts hotels for cash and points and I think that’s not right. Even if SPG and Marriott merge I think all hotels from SPG should still have the advantage of reserving a room with the benefit of cash and points. I did it once with this app for cash and points but then it no longer can be done. Please have it available again for Aloft hotels.
good app but...
by Bob Biggs on 2018/03/06 13:24
I changed credit cards and deleted off my profile, added my new marriott premiere. When I checked in at the hotel they still had the old credit card number, which I had deleted and which i did not want used for travel. Hotel staff said this was on the app end and apologized. Perhaps some communication needed whenever CCs are changed to update info..however it gets done. Also noticed previous days hotel (when i went to another city the next day, shows up on the upcoming stays..other ideas, how about a check out button, had staff come into the room when it was still there - potentially embarrassing situation
Great Hotel
by BB Tourney maniac on 2018/11/24 05:06
Rooms are nice, clean, beds comfy. I also would love to pick my room as Hilton does! Also, special requests such as extra towels or extra whatever’s always seem to float in LaLaLand as they never get honored without asking for them. When I brought up I requested something extra when I made my reservation for the app 10 out of 10 times the front desk had no idea when I went back after checking in, asking where’s my cuz? Front Desk Never saw this request from the app but my reservation went thru perfectly! Terrible flaw HOWEVER it’s fixable, so why hasn’t these reviews mentioning this been addressed? Could possible be a 5star review IF ONLY
Terrific App
by Having Fun today on 2018/07/26 19:22
This App is sooo smart! I love the way I can easily flip from one reservation to the next (I had back to back reservations and needed driving directions this app made it easy to change from one to other with a push of the Marriot button). I also love the ease of checking in, requesting special items, etc. This was 100% supported by the hotels we stayed at making both the app and the hotel above and beyond my expectations. I especially love how easy it is to communicate to the property your arrival time so your room is ready. I checked in at 11:30 am. Easy breezy.
Marriott App Needs Work
by NCTim on 2018/05/20 23:23
Try booking with points. Difficult to find out how. The Marriott app needs a lot of work and better beta testers. The app is not intuitive at all. Navigation is challenging. If you are a member, it will take a while to locate your info and learn how to book with points. And if they miss logging stays, it is a challenge. While they take digital, not png digital which is the iPad screenshot format, not to mention second only to jpg. I tried the new digital key in the app and while it checked me in with a room number could only say "ops" when it would not open my door. Loved dragging my luggage all over the place late night. Get it together Marriott. Note to developer: I am well aware of where the navigation button is located. It does not make the app anymore intuitive or functional. It needs more work.
No Such Thing As Platinum+ Service
by MJ9013 on 2019/03/22 16:07
This transition from SPG to "bonvoy" has been a terrible experience. As a Titanium member with over 400 nights in less than ten yrs, I am shocked at the lack of even basic support and problem solving provided by customer service. NOT ONCE, have I been able to get service that exhibits even an ounce of problem solving. If a Titanium member reaches out to schedule a work trip and the block of rooms under the group rate are sold out, one would think your response would be to call the 5 star hotel to correct this issue. Not, "sorry the block has been sold," followed by blanket silence and then a recommendation to a 3 star sister hotel. But this is the caliber of treatment bonvoy has decided to consistently provide to its top tier "members." This is such a disgrace and continues to erode the brand and thus dimish any brand loyalty.
I’m miss the old app
by Satan@666 on 2019/03/17 16:33
This new app is not user friendly when you book the hotel in the old app was easy to tell them you want early check in and what time and late check in and what time as soon as you made the reservation. This my third reservation it won’t let me pick that option. Also I’m trying to check out on the app and it won’t let me. But it let me check in 3 days before I even was coming to the hotel. Wish you’d put it back to the way it was before fine keep the name but make the app user friendly. Thanks
Forced to update while on a plane
by McBubba 1066 on 2019/02/13 13:53
I simply wanted to quickly book this evenings’ room but the App is forcing me to make an update to the Bonvoy version while I am on a plane and with a low bandwidth connection and limited time available. Marriott Project and Product Managers should know their customers better than that. Forcing an update could be ok, but only when a genuine high speed connection is available. There exists appropriate networking measurement and programming techniques to have easily avoided this. Please correct this issue.
No receipts?
by QuickExit on 2018/07/27 14:37
Why can I not see or request a folio receipt? Unless you check out with the app during, I guess, the day of actual checkout can you request it emailed to you. Apparently after the fact it is kicked from your history, at least until it falls into your Points section. But then you can’t get the receipt off that page unless you call. Half the time I call, email sometimes never comes through or person forgets to send, etc, Please add a request receipt feature that should be housed under the my reservation page. Should have tabs, Upcoming, Cancelled and then add History or Recent Trips. Anything to recall or request a receipt faster and easier after the fact would be very helpful. Thanks!
Bonvoy? 99% hate it
by FirstTexasLonghornFan on 2019/03/20 05:08
This has got to be one of the biggest marketing failures I’ve seen in my 22 year traveling career. Hilton Honors is absolutely loving life right now. I hope the team that came up with the marketing campaign and the team that attempted the design and development of this app are not listened to by Marriott Execs again in the future. Don’t just say embrace the change or we hope you’ll get used to it and grow to love it. Find some humility, change things back, or lose lots of market share. If you sort all of the comments by most recent just on this app alone, a huge majority of people not only gave you 1 star but had horrible things to say. Pretty telling. FYI, there are 400 travelers in my company and we’ve all standardized on Hilton even when most have been loyal to Marriott for years.
App needs to be fully functional
by Lord Gaminator on 2018/02/12 17:06
Only giving two stars because the app, and the level of customer service in Marriott hotels seems to be on the decline. First, why is it that about every month or so I get logged out of my app, then have to log completely back in as a new person? Even the thumb print function is not functional as it should be. You cannot make a request through the app because either people aren't trained well, or it just doesn't work. But every month? It's hard enough to remember every single password that we have to use these days, with all the silly capitals and numbers and special characters. No thief cares about my hotel stays, when it's supposed to be protected with a thumb print. Next is the customer service. What's the point of staying in a hotel chain when you have to put up with poor customer service. I'm a Platinum member, and can't check out a little late? Really? I've been treated WORSE AS a platinum member. Not with Hilton or even Choice Hotels. I get treated like a King. (I don't deserve or want it) but their customer service is OVER THE TOP. FYI.
Courtyard by Marriott in Goleta, California
by Marie from San Diego on 2019/04/10 23:05
I want to say thank you to January at the front desk and to Jill at the cafe for making my stay at the Courtyard last January 2019 a memorable one. There was a confusion with my reservation after I checked in and January handled the situation very professionally. Jill the next day made the end of my trip less stressful by listening to me attentively and sending a small token for some issues I had with my room overnight. I am a loyal Marriott patron but the events during my stay turned me off so much. January and Jill made me not regret staying and reminded me why I only stay at Marriott hotels. Thank you both for your kindness.
Ambassador contact info missing
by SFO CA Traveler on 2019/05/24 23:23
So much for personal ambassador service when the app doesn’t list the contact information for your personal ambassador. It disappeared after the Aug 2018 IT merger and it still hasn’t shown up after launch of new Bonvoy App ! What a disservice! Please bring back the SPG management!! Also..No way of checking multiple discount rates such a senior, AAA etc. please fix this. Lastly what happened to the second name option… The ability to add a second different last name to a reservation. I do like the chat function and it seems to be answered immediately by the hotel
New Bonvoy App is better than expected
by ChrisM in NYC on 2019/06/01 03:45
Whenever a big company makes a change to its app - never mind it’s branding as well - you have to get a little scared that the “improvements” will only cause you headaches. But, kudos to Marriott for the refreshing of its brand and app. Somehow they made everything function better, smoother, faster, and seamlessly. It only takes a few clicks to book a nice room in your choice of diverse properties, and it’s all effortless now. Thank you for making my life and travel easier, Marriott Bonvoy!
Navigation takes some getting used to, but functionality is great
by Crobins1037 on 2019/05/16 06:44
I’ve used the app a lot. From checking status progression to managing bookings to scanning for ideal vacation spots with unique hotels- I’ve tested it quite a bit. Generally- it performs. The navigation isn’t as intuitive as I expected, but now that I understand how it works, it’s really quick to toggle around. Came to write this because I just had such a pleasant experience. Landed in Addis Ababa, and realized I needed to rearrange my location for a night in the upcoming week. With the mobile app on weak airport internet, I was able to find a new hotel in Zanzibar, check the cancellation rules for my existing reservation, toggle between points & dollars to determine which was the best rate, and ultimately book the new reservation and cancel the old one in a few clicks. Took a stressful panicked travel moment into problem solved within 5 minutes. That’s what mobile is awesome for. Thank you!
Rating Trends
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All Versions
5.0
301,845 total
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264,895
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Current Version (9.7.0)
5.0
293,064 total
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259,990
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27,927
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2,925
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620
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1,602
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App name
Marriott Bonvoy
Description
The Perfect Travel Companion® Created for our Marriott Bonvoy™ members, the app makes booking a hotel and managing your account and reservations easier than ever. With 6,700 hotels and 29 brands, you have access to exclusive benefits wherever you’re headed—and all from your mobile device. Check in 48 hours before you arrive; find out when your room is ready; request extra towels; chat directly with hotel associates; order room service and more. Get details and the full list of benefits at mobileapp.marriott.com. WORKS ON APPLE DEVICES - iPhone®, iPad® and Apple Watch - Apple Wallet: Add confirmed reservations and your loyalty membership card - Face ID/Touch ID on iPhone and /or iPad for simpler sign-in - Available in English, Spanish, German, French, Japanese, Chinese and Korean MORE BENEFITS WITH MARRIOTT BONVOY - Easy Enrollment: Sign up for Marriott Bonvoy directly in the app - Explore the Program: Discover new benefits and Elite levels in My Account - Digital Membership Card: Available by tapping on your member number under My Account - View Profile: Edit your personal info and earning and communications preferences; now more secure with code verification - Member Rates: Lowest rate guaranteed for our members - Promo Tracker: View your new, registered and past promotions, plus follow your progress and earnings - Account Activity: Anywhere access to account balance, nights, points and activity history - View Hotel Bills: View and download final bills from past hotel stays under Account Activity (based on availability) - Payment Details: Update or replace your credit/debit card under Manage Profile - Make a Green Choice: Earn points when you opt out of housekeeping - Lifetime Members: A special program experience. Just for you. RESERVATIONS MADE EASY - Upcoming Reservations: View and manage all your reservations from one screen, add them to Apple Wallet and your calendar; email or text stay info; and modify dates, rates, rooms and methods of payment - Hotel Directions: Improved searches and directions with Apple Maps, Google Maps and Waze - Hotel Contact Info: One-touch calling and direct Chat - Active Stay: Access reservation info and guest services from your homepage during your stay MORE CONVENIENT STAYS - Mobile Check-In: Available 48 hours before arrival; get Room Ready Alerts. - Elite Benefits: Get confirmed priority upgrade assignments and priority late check-out - 24/7 Mobile Requests & Chat: Whatever you want, from towels to toiletries. Connect directly with an associate. - Siri-Activated Mobile Key: Improved so you can unlock your room (and other areas around the hotel) with your iPhone or Apple Watch. - Mobile Checkout: Be on your way, faster. - Dining and Spa: Review on-property options and (at select hotels) make reservations EASIER BOOKING - Book our lowest rates, including those exclusive to members - Use points to book at any of Marriott’s participating brands - See the average daily rate in search results - Search using your location, address or point of interest - Filter by price and amenity: Search for hotels within your budget that are pet-friendly, offer free breakfast and more - Browse hotel photos, maps and amenities before booking - Save your favorite hotels and preferences - Get ideas for where to go and what to do with Marriott Bonvoy TRAVELER articles READY TO GO? Download our app and book a trip at one of Marriott’s 30 brands including AC Hotels by Marriott®, Aloft® Hotels, Autograph Collection® Hotels, Courtyard®, Delta Hotels®, Design HotelsTM, EDITION®, Element®, Fairfield Inn & Suites®, Four Points® by Sheraton, Gaylord Hotels®, JW Marriott®, Le Méridien®, Moxy® Hotels, Marriott Executive Apartments®, marriott hotels®, Marriott Vacation Club®, Protea Hotels®, Renaissance® Hotels, Residence Inn®, Sheraton®, SpringHill Suites®, St. Regis®, The Luxury Collection®, The Ritz-Carlton®, TownePlace Suites®, Tribute Portfolio®, W® Hotels and Westin® Hotels & Resorts.
Thank you Washington nc fairfield
by Jeqwerty on 2019/06/19 15:07
Very new. Great room thanks Edna for front desk assistance.
Love!
by IamTAP on 2019/06/19 02:32
This app makes reservations, checking in and staying at properties easy, efficient and enjoyable! Love it!
Can’t book a room
by can't book a room on 2019/06/19 00:08
I just wanted to book a room- not add another app
Shelly
by shelatk on 2019/06/18 23:41
This App is wonderful!!!
June 13-19, 2019
by Proud G-Ma Chris on 2019/06/18 21:15
We stayed at your Oxford, Mississippi Towneplace Suites and I would love to compliment your staff for being one of the most pleasant people to greet us!! I have been all over the world but LaToya & Jonathan were 2 of the sweetest & helpful reception I have ever had the pleasure of being around in a VERY LONG TIME!! They are truly a positive blessing for your company!!!! I hope they are still there next year when we return for our granddaughters ball tournament.
Can book free night certificates in app
by sjgrgv on 2019/06/18 20:12
Pretty ridiculous you cannot book free night certificates in the app. Get with the times. Hyatt lets you do it.
Amazing customer Service
by Avi M Kumar on 2019/06/18 18:03
I love Marriott and SPG!
Love it!
by blyclv on 2019/06/18 17:02
Super easy to use and so many fantastic features!!!!
Love love love
by lifes_beder_b1onde on 2019/06/18 12:38
This app is so easy to use and convenient! It has everything I need all in one place!
Hotel Sweet Home
by T-Ceddy-Mobile on 2019/06/18 12:27
I enjoy staying in Marriott hotels around the world. The brand has high standards that I have come to expect and always receive. Stay comfortably.
Excellent updated app
by slave2mybulldog on 2019/06/18 02:04
Great version of this app; very handy for frequent travelers
Won’t even accept their own confirmation numbers
by LabRat897 on 2019/06/17 23:21
It is kind of mind boggling that Marriott released this app. It fails to recognize alphanumeric reservation confirmation numbers (from Marriott reservation emails). It wants only numbers. I do not know who designed this app, but maybe it’s time to hire some professionals.
Liking the app
by Kaligirl95 on 2019/06/17 22:09
A bit clunky but all in all super convenient
Wish all the hotels in the areas we travel to we're this great!
by mtldywlf on 2019/06/17 17:58
We always stay at this hotel in Port Arthur! Staff is friendly, no major issues ever. Only issue I have is the breakfast. Not the most delectable as far as the eggs.
Love this app
by Dbomb32 on 2019/06/17 17:06
Great for planning travel and showing deals
Better than desktop.
by Jorhay249 on 2019/06/17 14:44
I travel to over 15 trade shows a year. I then take several personal trips using my Marriott Points! The App is so much better than the desktop website it’s just silly. I’d rather work from my phone to book any day!
Best hotel app ever
by yoursignalisbuster on 2019/06/17 02:29
Very easy to use and updates quickly if you change your plans. I love that it also allows you to summon room service and learn about amenities etc. during your stay.
Marriott Bonvoy
by Plovsb1 on 2019/06/16 23:01
We have enjoyed using this app with Marriott for many years. We have been all over the world and we will always stay at Marriott or its various properties. It they aren’t available we won’t stay.
Useless app. Gave up
by Baron.pilot on 2019/06/16 21:06
I tried to add an additional room to my reservation and was totally on able to update even the existing reservation. The existing reservation says one adult one room and I wanted to make it to adults one room although it said I could edit the reservation it was impossible to edit it. I simply gave up
Great accommodation
by Kathleen phone on 2019/06/16 14:29
My husband and I enjoyed our stay at this hotel. The staff was very friendly and the room was a perfect accommodation.
Desi
by Aslam's on 2019/06/16 14:27
Very easy and simple to book the hotel and all details of booking are in the same place
Very user friendly
by subzero753 on 2019/06/16 03:44
App is easy to use and the entire process of searching for a hotel room and booking is straight forward. Marriott is doing a good job in competing with the brokers like priceline, expedia, orbitz, hotwire, etc. I found a better deal here than priceline.
Worst Travel App
by Cachick1 on 2019/06/15 23:02
You cannot reset your password, reservations are not easily found, stays don’t show up.
Dr. Meyer
by kamprich on 2019/06/15 22:27
Way easy app to use and love Marriott!
New App is worthless
by JLoRod on 2019/06/15 21:23
New App is horrible. Can’t pick a room or get my mobile key anymore. What happened Marriott??
Great new app
by Sman79 on 2019/06/15 20:57
Love the updates to the app! Easy to use, great interactive features: check-in, check-out, manage reservations, etc. If your a BonVoy regular, get this app.
Poor site
by jig1234saw on 2019/06/15 18:53
I clicked on a Marriott site to figure the cost of a reservation. It brought me to this site. Difficult to understand. Impossible to navigate.
My go to
by miguelangel1111 on 2019/06/15 18:22
The only app I use for my hotel needs. Marriott has done a great job here.
Love booking online!
by LMR68 on 2019/06/15 13:42
The app is so easy to use, never an issue!
Lee
by keyslee on 2019/06/15 13:20
So easy to use
Clutch and staying ahead
by Sam Pule on 2019/06/15 11:30
So convenient especially in last minute situations but it is even better for planning ahead of schedule. 💯
Simply the Best!
by Bingrem on 2019/06/15 11:13
I love using the Marriott Bon Voy official website. Aside from its straight forward website it is very user friendly!
Love it
by Boy Swiftie on 2019/06/15 01:48
Does what you need it to do
Works great
by Sizzle chest 87 on 2019/06/15 01:46
Easy and fast.
We really enjoy staying at Marriott!
by Seashl on 2019/06/15 01:05
Beds are great! Linens are top notch, and very comfortable! Makes for a great night of rest! Very friendly, and clean! Great amenities!
Astonishingly bad...
by seasoned traveler Texas on 2019/06/15 00:28
Hopelessly over-engineered, poorly designed, not intuitive & difficult to use. Was this app test marketed?? 🙄
Best rewards programs
by Blondee Indiana on 2019/06/14 20:32
Super easy to use and you have great choices.
Great App
by ajay2412 on 2019/06/14 16:00
Download it.. simplifies things
I like the room because is clean and the staffs are friendly
by Blahendian on 2019/06/14 12:38
I would be coming back again .
Thank you
by Hollie A L on 2019/06/14 08:54
Great service no matter where I travel. I always look to reserve with Marriott and no other. Regardless the distance. Thank you for your hospitality and service.
Makes Traveling Easier
by Blessed 8 on 2019/06/14 03:39
Search for rooms on your phone anywhere, book or cancel, mobile check in and always treated like you are special at front desk. Highly recommend using Marriott world wide.
Zero stars
by Ga reviewer on 2019/06/14 01:22
Don’t rely on this app. It’s terrible. Marriott, you’re hurting your brand with this. It’s impossible to navigate, nobody answered the chat, couldn’t find our reservations.
Easy to use
by eviejac on 2019/06/14 01:04
The app is easy to navigate as well as edit to make reservations changes or additions if needed.
Book in peace
by ensuel on 2019/06/14 00:49
This app is one of the best app around there for hotels. It does have all Marriott Family so you can choose from economy hotels to the most luxurious on the market today! Offer a map option too so you can see and make your best choices by having all your preferred hotels on the map!
Nothing but marketing & very poor design
by Kevkard on 2019/06/14 00:22
Every single page on this app as advertising for American Express from Marriott. This is a piece of crap application is not at all intuitive and you have to press too many buttons to do anything. It is difficult to find information get to settings or make any updates. The only reason this has anywhere close to 4.9 stars is because I’m sure that they have just taken reviews from previous versions and lump them into this. This is not even worth one star but that is what I will give it now. Marriott and Starwood joined up and merged all of their hotels and programming and points and spend a lot of money to make more money and I would’ve hoped that they could develop a much better app. The Marriott app was much better than this one before and while I don’t have any complaints about Bonvoy itself as a rewards program - I am pretty much over I’ll be advertising for American Express. I know they make as much money with those as they do selling rooms but give it a rest already. Fix the app to make it work right and dump the advertising.
Ambassador privileges feels like name sake - but truly you can’t avail it.
by Pk-ATL on 2019/06/13 23:55
I had booked the Manchester Airport Marriott hotel more than a month ago and had requested for 24h Ambassador privilege. I had reached out to Customer support make sure that I have the confirmation for same, and she mentioned that I would get the confirmation right away - which I never received. Yesterday I reached out again - where the customer service person confirmed that the hotel has my request and asked me to reach out to Ambassador service to get a confirmation. Today I get a note from the Ambassador “Austin Jones” that the hotel has been sold out and hence they can’t confirm. I just noticed the email - and I could book the hotel for the prior date which means it was not sold out. Really disappointed with this process. I have similar experience with suite nights. I had requested for a hotel in Paris for more than a month ago - but never got any confirmation. I have a similar request in another hotel, but I am not sure whether I will get any upgrade to suite. I just hope this is more of a European hotel process and not so for American or other continent hotels.
Great App
by Cutler-Bay on 2019/06/13 22:55
Searching for hotels, Booking a room, checking in is supper easy. Great app. Even reminds you to check in. Love it.
Simple
by Marua21 on 2019/06/13 22:14
This app is so simple if you don’t know how to work the app
User friendly
by SK Gardner on 2019/06/13 21:33
App is very easy to use. Only issue, I met receiving time out error.
Visit
by Mega Gmoni on 2019/06/13 19:48
I try and visit every three months while he’s in prison and I always get a room with Fairfield because I feel at home there!
Easy to use
by Little JC 1984 on 2019/06/13 19:20
App is easy to use and reservations show up very quickly
Thank you
by Amy Crook 22 on 2019/06/13 17:10
Easy to use with only a few challenges with going between sections
Streamlined access
by Ernie_24 on 2019/06/13 15:09
I like the ease of use that comes with this. Booked multiple times with no issues.
I love this app
by Jesse62002 on 2019/06/13 14:24
Always gives me the best rates! Better then any other travel app
Unable to add reservations despite being in my name & with my number
by BeeWVMD on 2019/06/13 12:03
Travel a lot for work so need to keep reservations straight & app many times doesn’t add my reservations which is annoying and can cause confusion
Awesome app user friendly
by Lil12345 on 2019/06/13 05:19
Love this app. Very user friendly and easy to navigate.
Really enjoying the benefits
by Tried1 on 2019/06/13 05:08
Enjoy all the benefits that goes along the membership!
Easy and effective
by CatieElizalde on 2019/06/13 02:26
This app is super easy to use. It doesn’t have too much so your uber welled. I can book a room quickly and update all my reservations before arrival. Love it!
Freezes
by MonkeyTalk on 2019/06/12 23:27
I have updated the app. It continues to freeze. Sigh.
20 min of my life i won’t get back
by JoseMM69 on 2019/06/12 23:19
Terrible customer app experience, couldn’t even log in, multiple password reset attempts, links did not work and page would close after going to opening page of app. Just awful, hope my stay will be a much better experience. Thought the features they promoted might actually be nice to use.
Hooray Bonvoy
by Favored Banana on 2019/06/12 21:04
We are so thankful to be Bonvoy members! App makes it so easy to book a room!
Great App
by Anthony Dan on 2019/06/12 16:35
I like so much! I have been using many hotel apps. And like this app, but I hope that I will see more information on the room as Hotel.com show me! ( room area, facility, !!!)
Unable to book rooms
by kinko123456789 on 2019/06/12 15:30
One simple tool that’s needed for this app that doesn’t exist- the ability to BOOK A HOTEL ROOM! So frustrating.
Mobile CheckOut?
by Leah Bog 89 on 2019/06/12 13:52
The option for Mobile checkout has either been removed totally or moved somewhere unintuitive. Please review and fix.
Love this place
by robina@0326 on 2019/06/12 01:38
Great app and so easy to use
Horrible App
by Wildbill27 on 2019/06/12 01:03
Lists my reservation for the WRONG room... I need an accessible room and it continually says traditional room for 3 people. Cant correct it... its useless... sorry
Easy and convenient
by jodygirl13 on 2019/06/11 21:18
Using the Marriott Bonvoy app is so easy. The choices are clear and the information is concise and well written. They have made it easy for both business and pleasure.
Great app
by Brian In Trolley Square on 2019/06/11 16:32
I have been impressed with the Marriott app for some time, but the recent updates with the Starwood merger added a lot of hotels and the functionality seems much more seem less. If you are a Marriott Rewards/SPG member you should have this app.
Great App
by ❤️2TRAVL on 2019/06/11 14:22
Easy to use!! Love this App.
Viv
by vivicar317 on 2019/06/11 12:53
Staying at your properties is always a pleasure Thank you
Great
by deteyk on 2019/06/11 05:11
Greet app
Map Search is Difficult
by gsorum on 2019/06/11 00:54
Why must the top 1/3 of the screen be covered with suggestions when searching for locations using the map? Normal small bar at top shows location and dates of the search. Then nearly 1/3 of the map screen is covered by a permanent bar of suggested hotels. Some not even in the area being searched, depending the location. No way to remove the bar of hotels-can't swipe it off the screen. Try and you only will see more hotels. Useless when searching a large area.
Great App!
by bball_player123 on 2019/06/10 23:26
I got to my hotel and wanted to switch. My points were returned the same day. They rebooked my hotel for me! They did all the work! Very convent isn’t! Worry free!
Simple to use
by rabidrabbit80 on 2019/06/10 21:17
Booking on Bonvoy is quick and direct. Love being a platinum elite.
MARRIOTT BONVOY APP L EASY TO USE
by Moots711 on 2019/06/10 21:11
Using the BONVOY app iso much easier than the online experience.
Not functioning
by rkarooney on 2019/06/10 19:52
Still stuck in reset password hell. Please bring back the old app so I can sign in to my account! Needs a tweak. Stuck in a loop currently, trying to reset password. Email with link attached does not take me to be reset page.
Worst app for travel
by 607awalter2 on 2019/06/10 19:06
This is the worst user unfriendly app ever. Was switch from Hilton to Marriott rewards and this is changing my mind. Customer service is just as bad.
Easy to use
by Chuff ivy on 2019/06/10 18:12
Changes to app make it easy to use and navigate - and that’s a lot coming from me!
Suburb!
by Misshollywood14 on 2019/06/10 16:56
Super easy to navigate!
Not impressed
by Whatanimby on 2019/06/10 16:44
I tried to use it to check in online . I entered my confirmation number and it wasn’t able to pull it up. The reason is that the app requires a first and last name and unbeknownst to me, the reservation had a first initial and last name (as versus first and last name) . It should be able to pull it up by confirm number alone , or last name alone and date . But because I hadn’t put initial as the first name, it couldn’t pull anything up. It was a total waste of time
Awesome
by Rb602 on 2019/06/10 15:05
As a frequent traveler, I would not be able to survive without this app. It’s like having your personal travel agent in your pocket.
Travel route hotel finder
by dk20 on 2019/06/10 12:09
Need to be able to find hotels along a specific travel route. Example....when we travel from “Charlotte to Boston to Dallas to Charlotte” Employees at my company travel all over and need hotels in between destinations.
Excellent
by thamEr raz on 2019/06/10 10:45
It’s take less than 30 seconds 👏🏻
Loved this place
by Ivy1968 on 2019/06/10 04:32
The staff at this hotel exceeds your expectation My husband and I loved it , and we are going back !!!
Completely useless don’t both
by DJ JDub on 2019/06/10 03:43
Can not find its own reservation by number.
Good app!
by FL-Ga girl on 2019/06/10 02:54
Times out/glitches every now and then, but other than that.... good app!! Saves
Works well
by MaddieManson on 2019/06/10 02:26
Works well but wish it was possible search to get vacation ideas instead of starting with destination.
More information needed
by MendezFamily on 2019/06/10 02:26
The old app would have what amenities the Hotel has a quick view icons. Not it does not you have to dig into the Hotel and look for amenities.
Convenient
by Patricia from Illinois on 2019/06/10 02:20
Easy to use and convenient.
Co Founder C2c
by Styke's on 2019/06/10 00:31
Bonvoy, detailed, fast, easy
Traveler
by Jim.ceo on 2019/06/09 20:58
Great app... love the way it allows me to communicate, checking and use keyless entry to get to my room.
Love the easy to use app!
by 5-0mom on 2019/06/09 20:06
Super easy to navigate and consider all my options.
Bonvoy App
by skisheri on 2019/06/09 16:00
Extremely user friendly and easy to use! Love it.
App is More Effort than Website
by c5wife on 2019/06/09 14:24
So when I open the app, it knows who I am and has my personal information, but when I try to use it to book a stay or log my previous stays, I am required to put in my acct # and password. While the rest of my apps save time by recognizing me and keeping me logged in, bonvoy operates about like a hyperlink to a web page. I have 30+ pwords and acct #s. I don’t have them memorized. I recommend Bonvoy’s app designers check out the IHG app - their app works like an app.
Still the Worst updated app of the year
by Jetjouster on 2019/06/09 09:05
Update: 06JUN19 This has to be the absolute worst app of any hotel group. Disgustingly poor design. Absolutely useless to make ANY changes what so ever. Yes, make a reservation on it and you can not make any changes to it. Can’t even report a missing stay that incompetent hotels won’t credit you for that you’ve already paid for. There is zero reason why this is so terribly bad. They should fire whoever is managing this group and get someone that actually knows what they are doing. Marriott, you might go and Download HILTON’s app.
Love Marriott
by Chico3001 on 2019/06/09 04:21
Love the Marriott but seems like check in member don’t up grade you when you status is good for n up grade. Guess it’s up to the service advisor checking you in.
Ease of Use
by ALPET04 on 2019/06/09 02:04
This app gives me the option to view multiple properties while searching based on my personal preferences. I luv it!
Lousy app
by Maddy le Puli on 2019/06/09 01:43
Cannot access early check in procedure
Thomas Richmann M.D.
by Zcndn on 2019/06/09 00:28
This has saved me an immense amount of time in booking and managing my trips. Works well to adjust on the fly. Only drawback is there seems to always be updates on the IOS platform.
Needs Improvement / Name Matters
by Laughy_taffy;) on 2019/02/14 06:03
App is a great step forward. I use it extensively; however, it often seems app communication and the check in procedure don’t match. Recently checked in with very friendly professional service but there was no connection (it seemed) between the reservation and front desk. They asked about my preferences which had been selected already. This is really not a problem especially when they are so friendly it just seems they need to marry up better. BONVOY in my opinion is not a classy, professional name presentation for such an outstanding organization. Value and elegance in varying levels, have always been your mantra from the Fairfield Inn to the Ritz-Carlton. I am older and perhaps this name and marketing plan is designed to target the younger more stylish generation. Apologies as I only wanted to share and perhaps this is not the right venue.
Poor Design and Functionality, MARRIOTT PLEASE LISTEN
by Bimini bill on 2019/02/16 22:07
This new App is almost useless. It is not user friendly or intuitive. It is also generating hordes of unnecessary paper if you want to print your reservation details; there are way too many advertisements to “partners” on it’s side bar links to “Get more Info” (or similar words), and fonts are overly large for what we need to see. However, when you click on any of the links, it just takes you to the overall Bonvoy site. You would think that if you want to see local dining options, it would link you to restaurants in that area, but it does NOT. Ditto for the other ads included - car rentals, things to do, etc. Total waste of time. MOST IMPORTANTLY, there is no where that I can find in this App that I can submit my room/stay preferences (room location, view, housekeeping, etc.). Marriott needs to QUICKLY RESOLVE the functionality of this App for it’s loyal members. I have had to call Owner Services, my home resort, and email the customer internet/web support numerous times and spent hordes of time about my upcoming reservations- most all were to no avail to resolve my requests. As a multiple week owner at a high demand resort in Vail, CO (Streamside) I find this to be an unacceptable level of service. The only folks I’ve found responsive are those at the resort, who assist as they can. Marriott, PLEASE FIX THIS! Platinum Elite Member (Xxxxxx559)
Good But Needs Improving
by Mikey1492 on 2018/01/05 06:25
The app is good, but could definitely be better. I completely agree with the other reviews that any function in the app that was designed for interaction with the hotel staff (chat, special requests, etc) is useless. I’ve tried it several times and then called the front desk to ask if they’d received the request. None of them ever had. And more times than not, the person who answered the phone didn’t even have a clue as to what I was talking about. Marriott needs to focus on training and ensuring that their hotels are 100% on-board with the app communication features. Another HUGE improvement that could be made to the app is a floor plan map (per property) that allows guests to choose their room at check in (right now the check in function is essentially useless). Hilton has this feature and I LOVE it...to the point where I choose Hilton sometimes over Marriott because I get to choose my room and see exactly where I’ll be staying. Many Hilton properties also use keyless entry that is built right in to their app. I really like Marriott and I have bounced between all 3 statuses for over 20 years. But they need to keep up with the times and the competition.
Just updated, could be better
by la vida vira on 2018/09/27 05:46
First I’d like to say that their customer support for the app is amazing! It felt like a team was on the case for troubleshooting and my problem was resolved in about a week. I tend to go through Ebates when booking with Marriott. The Marriott mobile site accessed through the Ebates app had a filtering issue (after choosing the airport shuttle filter, it would refresh back to the search page saying no hotels could be found). So I decided to use the Marriott app to look at different properties close to the airport I’m flying out of. I realized that I couldn’t filter which properties had an airport shuttle on the app. I find this troublesome because I usually travel with a pet. So if I can’t use the app to filter results, I either have to use the mobile site, or wait to get access to a desktop. I’m fine using the mobile site, especially since I access it through Ebates, but the point of an app is convenience. If I needed an idea of what’s available for my travel needs, I prefer to use the Marriott app. But I won’t be able to do that if I can’t filter the results.
Would be great if hotels actually honored half of the features!!!
by BusterSEMM on 2017/12/30 00:06
Marriott Corp has tried to make a good app - but problem comes to the fact little to none of the hotels use the pre-order functionality to stock your room, they don’t use the chat function if you need something while at hotel, they do not honor the checking or late checkout out function (they don’t care and still need to use old school process to know if they can accept a late checkout). App does not notify you of a room ready early either - as the hotels don’t use the feature. App is good to book and change hotels if needed - to change a reservation you are better off cancelling and rebooking as app is not flexible on honoring changes. Basically the app is good to track Marriott points and the progress each year to make Reward levels (not a perk for me as I’m lifetime Platinum member). So being lifetime Platinum you would think Marriott would listen to their customers and force their Marriott properties to use the features in the app - or do away with the features all together. FYI - I’m also an Elite member with Hilton properties and guess what - their Hotel locations use the app and it actually works really well...
Ambassador privileges feels like name sake - but truly you can’t avail it.
by Pk-ATL on 2019/06/13 23:55
I had booked the Manchester Airport Marriott hotel more than a month ago and had requested for 24h Ambassador privilege. I had reached out to Customer support make sure that I have the confirmation for same, and she mentioned that I would get the confirmation right away - which I never received. Yesterday I reached out again - where the customer service person confirmed that the hotel has my request and asked me to reach out to Ambassador service to get a confirmation. Today I get a note from the Ambassador “Austin Jones” that the hotel has been sold out and hence they can’t confirm. I just noticed the email - and I could book the hotel for the prior date which means it was not sold out. Really disappointed with this process. I have similar experience with suite nights. I had requested for a hotel in Paris for more than a month ago - but never got any confirmation. I have a similar request in another hotel, but I am not sure whether I will get any upgrade to suite. I just hope this is more of a European hotel process and not so for American or other continent hotels.
App is inconsistent and promotional programs are significantly behind
by pDall on 2018/10/26 19:17
After reading about 20 reviews I would have to agree with the following issues; 1. I too don’t see how much money I have spent in 2018 to hit ambassador level. I have 154 nights so far but have NO CLUE how much money I am away from Ambassador. This feature was on my app but it quickly went away. 2. The chat feature is conceptually great but practically awful. I have confirmed with multiple hotels (especially the Marriott Irvine Spectrum) that all my requests have been fulfilled. Unfortunately none of them were in my room at check in. 3. Inconsistency of the mobile key function. I select the mobile key function during the mobile check in process but rarely get the mobile key once I check in at the hotel. Even at hotels that offer the mobile key (Marriott Irvine Spectrum), I don’t have the mobile key on my app. 4. Marriott has consistently reduced their promotions throughout the years. What were once industry leading promotions are now significant behind other properties.
Way behind compared to Hilton Honors App
by DM8397 on 2019/04/18 04:12
This app is not as user friendly as it could be, and it has poor functionality. There are way too many arrows and clicks to have to go through in order to get basic reservation information. I’m a Platinum Elite member who is about to hit Titanium Elite. There is such a difference between the Marriott App and the Hilton App when it comes to ease of use and feature functions available. For one, the Hilton App allows me to pick out my specific hotel room on a hotel map when I check in. Why can’t Marriott add this as a feature??? It’s an amazing feature! In addition, I hate that you cannot add filters for pricing and ratings to filter down results. This is so basic, and yet Marriott doesn’t offer it. When I am traveling on business and I want to filter out hotel brands that are way out of my company budget range for a particular trip, there is no ability to do so. I am forced to scroll through results of hotels that are $400+ per night and out of my company budget range for particular trips.
Please work on something other than Siri
by LK==== on 2018/10/11 02:18
The last thing you want when staying in a hotel are your neighbors yelling into their phones all day and night “hey Siri, open my door”. The Marriott app is behind the competition in so many areas, and I can’t believe this is where you’re spending your development dollars. Do any of you stay in your own hotels? Do you review your competitions apps? There’s a reason no one else is working in Siri integrations. It’s a really bad idea. I also read you’re working on Alexa integrations. I don’t want a device in my hotel room that listens to me. I don’t want to hear my neighbors yelling at Alexa to do something. Unless you’re putting tons of sound barriers in every hotel, this is a really really bad idea. Have your product managers and developers work alone in hotel rooms during peek hours. Let them see how easy it is to hear everything those walking down the halls are saying. Adding the impetus for people to yell at devices is the last thing your frequent guests (read Platinum members) want.
Where great features go to die
by Ryan Sleevi on 2018/10/04 01:25
With the SPG/Marriott merger unifying the apps, a number of the great features of the SPG app are gone. Traveling a country where you don’t speak the language and they don’t use the Latin alphabet? SPG App had your back with “Show Address in Local Language” right from the reservation. That functionality is gone now, as is almost hope of finding the address through the Marriott website (hint: maps apps help, so long as they aren’t blocked in the country you’re visiting). Want to take advantage of Your24? Not a problem, there’s an app for that! Or at least, there way, until the app unification - masked by policy changes that now require your Ambassador to request it. Want to make sure your SNA is being processed? Worry no more, because now you can’t see what reservations have pending SNAs. The App is a big step down from the functionality that used to be available, and as others have pointed out, most “functionality” there is requires contacting the hotel or Marriott directly. The one upside is you can view your reservations, so it’s got that going for it, I guess.
I miss the old SPG app...
by KLS2222 on 2019/03/28 21:46
My advice to the developers would be threefold. First is to make the overall design more intuitive. It is trying so hard to be sleek that it is hard to navigate to anything. Second, it does not sync up with my actual travel well at all. I travel for work and move from property to property. I checked out of one hotel this morning and into another this afternoon, and hours later it is still displaying me as being at the first hotel, so I can’t access any services for the property where I actually am. Finally, I miss the old SPG app/site ability to book multiple rooms but put each room under a different name/Bonvoy number. When booking travel for myself and my colleagues, my only option on the app is to book everyone under my name/account and then at check in we have to split the reservation up. SPG used to let me make a single reservation but have each room assigned to a unique guest name/SPG - would be lovely to have that feature back instead of jumping through hoops at check-in.
Tired of waiting
by Nbaconb on 2019/03/02 17:50
Marriott used to be my favorite chain....after over a year with this app and the SPG merger it no longer is. Everything is subpar compared to Hilton’s....I have yet to successfully use a Marriott electronic key, I use it at 9 out of 10 Hilton stays without a hitch. If the Marriott key system is down it doesn’t notify you. Don’t get me started on stay credits....here I am again sorting through my last 15 hotel stays this past month and see that my Marriott ones failed to credit and every Hyatt and Hilton stay credited within 2 days. The ONLY reason I have to take the time to do this is because of Marriott, the other brands have been consistent enough that I didn’t normally bother. Marriott used to be that way too. Electronic check in even without a key? Saves you ZERO time, no pre-made key, still checking ID and sometimes CC. What’s the point? I used to scrounge up and try to accumulate Marriott stays to reach lifetime platinum, well I made it, but now finding myself using my lifetime Hilton status for the more generous point accumulation and rewards.
Could be much better
by Swtdee on 2019/01/13 15:43
I’ve been a platinum premier elite for 6 years and am sad to say Marriott has lost some of my business last year to a competitor, and it’s primarily because the competitors app is that much better. The best thing about the competitor’s app is the digital key. I am a road warrior and can arrive to a hotel very late in the evening, and prefer to skip the front desk and get right to my room. I enjoy the fact that if I see a busy front desk at anytime, I can whiz by and settle right in after a long trip. The Marriott app loads their hotel images at such a sloooooow pace it’s excruciating. I find myself opening up the trip advisor app, which is a much quicker way to view the hotel room images. Flipping between the two apps is a lot quicker than waiting for the Marriott photos to load individually. If they fix these things in 2019, I’ll would stop splitting my business between the two hotel chains, but for now, I’ll enjoy being a Plat Premier Elite at Marriott and Diamond at the other.
Marriott App
by Tarheel1992 on 2018/09/29 10:57
The Marriott app is a great tool that works fine. The reason I rated it a two is because for some reason my app doesn’t have all the features that others have. I’m specifically speaking about the “spend” amount needed to reach ambassador status. I had it on my app for about a week and then it disappeared. I updated my app and I have it loaded on a second phone so I doubt its an update issue. I looked at my coworker’s app and it is visible for him. Everyone wants to blame the merge but no one wants to fix it. How can your rating be 4.7 when the VAST majority of ratings over the past several months are one or two stars? I’ll wait..................Because your average is skewed in such a way to show Marriott in a better light. Not a true rating of you product. If you are an executive at Marriott tracking metrics then you need to make this a top priority. Stop accepting excuses from your team and correct all your problems.
Baffling
by stitchwiz on 2019/04/15 01:53
I have a reservation at a Marriott Westin resort tomorrow. I received an email that the only way I could check in online was to download this app. I did so. I entered my info and reservation number and it kept saying it didn’t recognize it. It referred me to a phone number that I called. After wading through an interminable thread of questions and messages, all unrelated to my problem, I was put on hold with frequent promises that someone would be there “momentarily.” After 15 minutes without said momentary assistance, I hung up and called the resort directly only to find a longer string of questions and messages, some the same as the previous call after which I was dumped into the same no-mans land as earlier. By the way, the background musak was not tuned in so the static made the frustration that much more pronounced. Total time wasted: 35 minutes without an answer to my question or confirmation of my reservation. Do you have human beings that work there? And, look up the definition of momentarily...
My second home
by sammytoma on 2019/04/27 22:17
Marriott Bonvoy has made my travels worldwide , 100 folds, more enjoyable and so much more pleasant... as you age and acquire more and more life experiences , you realize how much depth and wisdom is incorporated into the treatment you receive by the staff and the unique experience you are given by a special attitude( probably trickled down and guided from the top) by most of the levels of the organization’s personnel. Even if there are some incidents in a lower level , and there always are in the real world, the minute a higher authority gets involved... the gates of heaven open up to make you feel so special and that you matter so much To the Marriott bonvoy family . Thank you for making me feel unique and important to you❤️
Make bill printable from app
by Alft70 on 2018/01/28 06:15
Business travelers could really use this as a convenience. It seems to be getting more and difficult to retrieve my bill. Can't retrieve on the app at all and not all bills are showing up as viewable on the mobile website. Really not good customer service having to copy the ebill into a word document to transfer it or take a picture and scan it all the time when you're running all over the place. Would be nice to be able to sit and transfer it over when you have downtime like I do now, but can't because the app doesn't have that feature and the only option I have when I go to the website and view my bill is "rebook". My laptop is not always handy. Please make this easier for your mobile customers.
Unfair rewards program
by jtcsr on 2019/02/13 13:16
I needed two nights to move up to platinum Premier elite.(73 nights, needed 75) Reward program department told me I had plenty of time due to my “anniversary date” January 2019 my nights reset to zero. When I called and questioned the situation rewards department told me they cannot do anything and if I did not like that to call corporate. I did call corporate and they told me they had no Ability to move me up to the next level nor could they give me the two nights as a courtesy. They wished me luck in starting over this year. I am sure Marriott rewards will still not be able to assist me and my problem. I am shopping around different hotel brands and loyalty programs as we speak
Things slowly going downhill
by Pete665544 on 2019/03/25 16:01
Not normally a review person but this app broke the camels back. I’m a Titanium Elite (the levels and rewards have changed) and have noticed some things slipping. Previously a platinum elite, the changes I’m feeling are: platinum line not dedicated and speed of answer dramatically changed, the required points for rooms changed, sometimes without advance warning while booked, the cancellation policy is no longer valid at some hotels, there’s blackout times or I should say they won’t set you up with a room if the “points” rooms are occupied as they raise costs for special events... and now the app: navigation is pretty useless and constantly pushes you to a self serve model. Understanding there is a need to increase revenue but this is the hospitality industry; make us feel important. The one good thing was seeing that my free night from the Marriott card expires which I didn’t know.
Point system isn’t fair !!!!
by Coach Biggsy on 2019/03/25 04:20
There is a problem with the way you can earn points. I stayed two nights and gave the hotel my member ID, which they took and after paying cash I never received any points for my stay. I questioned it after month went by and after being put on hold for 45 minutes I’m told that it was ineligible because of the way the reservation was made. A stay is a stay, why would or should it be ineligible? There are other hotels such as Hilton that makes a stay easier. I will go out of my way from now on to avoid booking with a Marriott Hotel. Thank but no thanks Marriott. It isn’t fair how a member can earn points. It needs to CHANGE, don’t you make enough money already from us that you have to make it so hard to earn points. It is probably falling on deaf ears. It seems like Marriott don’t care if they run people off or care for anyone’s thoughts. Maybe your Corporation should start a team called “WE CARE”
Love it!
by smile4bree on 2018/03/28 01:40
This is a really well designed app! I love all of the full service features. In addition to the normal booking features, getting directions and calling the hotel - you can actually interact with the hotel during your stay. During our recent stay, I was able to adjust our estimated arrival time and get an alert when our room was actually ready, order more towels and a blanket (which they brought up to our room a few minutes later), use the chat feature to request a late checkout. These feature worked great for me, but I can see where the responsiveness of the actual hotel could effect results. Just one more reason we ❤️ Marriott!!
App looks nice but poor system behind it
by KingKong_SD on 2019/03/30 05:44
Have been Platinum member in the last few year. I have to say this app and the system behind it is awful and very hard to use. You would think the Marriott number would be your account? No it does not. There are many things you need to get it right “at the front desk”. For an example, the system is broken if you want to request a mobile key for room access after you checked in. Or it does not give you anything if you did not ask for it with APP but ask the front desk. If an APP only makes your stay more complicated, what is the value of it? My suggestion: fix the problem; or keep it simple.
Customer Service Greatly Lacking
by SpartyOn123 on 2019/03/23 22:13
I have been trying to contact somone about a breach of my account for months now. The only time I have been able to reach someone by phone it was the weekend, and I was told someone would contact me during the week, and no one ever has. That was several months ago. I am in the military and currently overseas so that makes it more difficult as I dont have a US phone number currently and due to the time difference. The fraudulent charges on my account ended up being refunded by the credit card company rather than Marriott. Without anyone ever contacting me, my account is now under audit, and has been for sometime. Because of this I am unable to sign into my account. I cannot get anyone to speak to me about this, despite attempting to contact the company weekly for the last few months. As someone who had almost $1,000 fraudulently charged using this app, that is unacceptable.
Makes Life Easier
by Ace 3352 on 2019/05/07 14:30
Traveling with Mariot as my family’s go to hotel chain has always been a convenience because we are rarely disappointed with the level of hospitality and customer care. The app is simply an extension of that care and convenience. Being able to make quick reservations and compare various amenities without going from one website to another or making 10 phone calls has been amazing! Also, check-in is so much easier! I thoroughly enjoy using the app to book and manage my reservations. I only took one star because recently, I was unable to book through the app because a few hotels in one city were not listed, but we still had a pleasant experience at that hotel.
What is going on???
by Mikey&rach on 2019/05/01 03:25
Devs & IT folk: what is the problem? Ever since the swap to Bonvoy, I have noticed the following problems: -Past stays don’t show up on the tab that says “past stays.” It’s been this way for months. -Stays routinely take 10 or more days to appear in my account. This means that the process is still very manual. Why? -Bills are not being posted on my account in a timely manner and infrequently, not emailed to me at all. We have deadlines for our expense reports, just as I’m sure you do. -It is not possible to update a credit card through the app or mobile browser. I had to call the “Titanium” support line to do this. This was precipitated by my hotel informing me that they could not issue a bill due to my card being expired, even though they swiped the new card when I checked in. Five days after doing this, I received a call from my hotel threatening to cancel my reservation unless I gave them an updated card because the one in their system was expired. Until you fix these GLARING infrastructure problems, please inform your front desk associates that whatever the problem is, it is likely Marriott’s fault and not the guest’s fault. Threatening to cancel my reservation when I am already on site at the client’s office is totally unacceptable.
Adding Guest/Spouse names
by Khmallman on 2018/06/22 11:38
It is highly annoying that you can’t add your spouses name with a reservation and need to call hotel directly. Several times I couldn’t ch close in because my wife’s name is registered to the Marriott account. I used the app to make reservation and couldn’t checkin without my wife there. This is a pain when on family trips or traveling separately for our two kids sporting events. Need to allow spouse name to reservation profile in settings if this is gonna be used as a business and family used app. Have a primary and secondary profile. Not always traveling together but my family is able to benefit from points and travel.
Not so Pet Friendly
by Brohart on 2019/04/19 20:06
Great app for the most part, however, I travel with my small/med sized dog at least once a month and need a hotel that is pet friendly. It is difficult to filter ACTUAL pet friendly hotels, i.e. no $150 fee per night just to have a pet stay. And the Marriott merger made the selections even less pet friendly because almost all Marriott brands carry a fee. I would love to see a Pet Friendly No Fee filter option. It is frustrating having to dig into the weeds of all the fine print just to see if we will get charged hidden fees. I think you should change the filters to “Pet Tolerant” for those with fees and “Pet Friendly” for those with NO FEES. And extra filters for the dog size. Even if there are no fees there is usually a weight cap.
Good Luck Getting Your Points, Go With Hilton
by cfabrian on 2018/10/22 16:54
I live in hotels year round for work. Found it really disappointing that Marriott struggles to keep track of your points. Multiple times I have had to submit stays so they get added to my account. I feel like they leave it up to the customer to track their stays. If you forget to submit a stay it’s on you. Hilton adds points from your stays every 3 nights, Marriott only adds them after the stay is complete and I have lengthy assignments, so it typically takes them 10 days to reflect the stay on my account. Half the time I have to submit a claim. Save yourself the hassle, go with Hilton.
Not reliable!
by Grandma Shops on 2017/11/11 21:28
We thought this would be a great tool to use for checking in while we are driving to our next destination. We tried checking in using the App and on that particular night we were staying on points. We received a confirmation that we were checked in. The desk clerk welcomed us and thanked us for checking in with the App. The next morning we received a notification from our credit card company that we had been charged for the room. When we asked the morning desk clerk why we were billed her answer was “you didn’t check in so you were charged a no show room fee”. It took a few days to get the charge removed from our credit card. We just tried it again and now the App won’t let us check in... Very frustrating
Add dates to hotel details, please!
by Flbeachgirl82 on 2018/11/01 19:06
We use this app all the time and pretty much travel two times a month. We are Platinum Elite for life and stay exclusively at Marriott. The app is great for making reservations and for seeing your status, etc. We use the chat feature and the Green Choice feature all the time and haven’t had any problems. My only request is this .... in the hotel details, could you please put when the hotel was built and when it was renovated? You have this on the Marriott website, so the info is out there. It just would be more convenient to have it here on the app. We prefer to stay in the newest or most updated hotel in the area where we are going and this would be a big help.
Needs better rate display options.
by Bsmoet on 2019/02/15 21:49
I am eligible to use multiple hotel codes when booking rooms (one for work, one for AAA, and like everyone else, the typical list price). Between these three options, I never know which will provide me the lowest rate. There is a feature on the Hilton Honors app that always gives you the lowest rate when you have multiple codes. There was also a feature available on the old SPG app which would display up to four rates at the same time. With Marriott, I have to conduct three separate searches to find the lowest rate, and it becomes even more complicated when I am comparing multiple hotels. I recommend Marriott reintroduce the feature to search using multiple codes at the same time. The current method is highly inconvenient for customers, if not unethical as it forces unaware customers to pay more when they are entitled to a cheaper room.
Getting better
by ThatsOneSweetPieceofApp on 2019/06/04 19:29
Still lacking. Stays take 7+ days to show up, and the teams are a bit annoyed when you call to get them to do it manually when they’re past the ‘acceptable window’. Even then you don’t get your submitted preference points - like green choice, and they don’t trust you when you ask. The mobile checking is basically useless - and the mobile key works 1 in 20 times, and they say you can skip the desk - except they never tell you your room number - anywhere - not even in a push notifications. Any preferences are hit or miss if they make it through to the hotel. It’s the 21st century - a week to ‘process’ is a bit of a joke. They don’t wait a week to charge me...so some of their systems have low latency. Curious how that works.
Decent, but needs some work
by Connor Fitch on 2017/12/18 13:05
I can appreciate that Marriott tried to differentiate their users App experience from competitors, however, it creates a clunky feel with an overall worse user experience. It is impossible to view previous stays inside of the app (you have to go to the Marriott website), and navigating is done by a “wonder button” for lack of a better phrase. You can not selectively toggle between individual menus, but instead tap a button the Marriott symbol which cycles you through the different menu options (booking, account, current stay). When selecting directions to the hotel through either google maps or Imaps, it uses to coordinates which I find weird, and difficult to verify. Further, the app has a heavy reliance on the Marriott website. This results in long loading times for different screens and a poorly integrated experience. Aside from that, the screens look good and it has a modern feel, but needs some serious work in the realm of usability and integration. Marriott is a great brand and I hope they can address some of this in future updates! I strongly prefer the Hyatt and Hilton apps for comparison..
Kumar Bavishi
by Kumar Bavishi on 2019/04/11 09:15
I am thoroughly satisfied being Marriott platinum and platinum elite member from last nine years and this year being part of Bon Voy member. I spend average 90 nights per year on the road between domestic/ overseas travel. I really appreciate care taken by the staff and warmth shown by the management of Le Meridian Coimbatore India each of my visit every month during last two and half years. I wish Courtyard Ahmedabad could learn from the fellow hoteliers what service means in the hospitality industry. Please do not take my statement wrong. They are OK. When you are part of the hospitality, OK should not be your MANTRA. You should be above the crowd particularly being Marriott
Reservation on App
by Apple_One_A_Day on 2019/04/06 23:19
It’s convenient to reserve a room on the new app but the only thing missing is not able to reserve room with the benefit of cash and points for the Aloft hotel that I go to. I use to be able to do that on the SPG app for this hotel. It seems this app only applies to Marriotts hotels for cash and points and I think that’s not right. Even if SPG and Marriott merge I think all hotels from SPG should still have the advantage of reserving a room with the benefit of cash and points. I did it once with this app for cash and points but then it no longer can be done. Please have it available again for Aloft hotels.
good app but...
by Bob Biggs on 2018/03/06 13:24
I changed credit cards and deleted off my profile, added my new marriott premiere. When I checked in at the hotel they still had the old credit card number, which I had deleted and which i did not want used for travel. Hotel staff said this was on the app end and apologized. Perhaps some communication needed whenever CCs are changed to update info..however it gets done. Also noticed previous days hotel (when i went to another city the next day, shows up on the upcoming stays..other ideas, how about a check out button, had staff come into the room when it was still there - potentially embarrassing situation
Great Hotel
by BB Tourney maniac on 2018/11/24 05:06
Rooms are nice, clean, beds comfy. I also would love to pick my room as Hilton does! Also, special requests such as extra towels or extra whatever’s always seem to float in LaLaLand as they never get honored without asking for them. When I brought up I requested something extra when I made my reservation for the app 10 out of 10 times the front desk had no idea when I went back after checking in, asking where’s my cuz? Front Desk Never saw this request from the app but my reservation went thru perfectly! Terrible flaw HOWEVER it’s fixable, so why hasn’t these reviews mentioning this been addressed? Could possible be a 5star review IF ONLY
Terrific App
by Having Fun today on 2018/07/26 19:22
This App is sooo smart! I love the way I can easily flip from one reservation to the next (I had back to back reservations and needed driving directions this app made it easy to change from one to other with a push of the Marriot button). I also love the ease of checking in, requesting special items, etc. This was 100% supported by the hotels we stayed at making both the app and the hotel above and beyond my expectations. I especially love how easy it is to communicate to the property your arrival time so your room is ready. I checked in at 11:30 am. Easy breezy.
Marriott App Needs Work
by NCTim on 2018/05/20 23:23
Try booking with points. Difficult to find out how. The Marriott app needs a lot of work and better beta testers. The app is not intuitive at all. Navigation is challenging. If you are a member, it will take a while to locate your info and learn how to book with points. And if they miss logging stays, it is a challenge. While they take digital, not png digital which is the iPad screenshot format, not to mention second only to jpg. I tried the new digital key in the app and while it checked me in with a room number could only say "ops" when it would not open my door. Loved dragging my luggage all over the place late night. Get it together Marriott. Note to developer: I am well aware of where the navigation button is located. It does not make the app anymore intuitive or functional. It needs more work.
No Such Thing As Platinum+ Service
by MJ9013 on 2019/03/22 16:07
This transition from SPG to "bonvoy" has been a terrible experience. As a Titanium member with over 400 nights in less than ten yrs, I am shocked at the lack of even basic support and problem solving provided by customer service. NOT ONCE, have I been able to get service that exhibits even an ounce of problem solving. If a Titanium member reaches out to schedule a work trip and the block of rooms under the group rate are sold out, one would think your response would be to call the 5 star hotel to correct this issue. Not, "sorry the block has been sold," followed by blanket silence and then a recommendation to a 3 star sister hotel. But this is the caliber of treatment bonvoy has decided to consistently provide to its top tier "members." This is such a disgrace and continues to erode the brand and thus dimish any brand loyalty.
I’m miss the old app
by Satan@666 on 2019/03/17 16:33
This new app is not user friendly when you book the hotel in the old app was easy to tell them you want early check in and what time and late check in and what time as soon as you made the reservation. This my third reservation it won’t let me pick that option. Also I’m trying to check out on the app and it won’t let me. But it let me check in 3 days before I even was coming to the hotel. Wish you’d put it back to the way it was before fine keep the name but make the app user friendly. Thanks
Forced to update while on a plane
by McBubba 1066 on 2019/02/13 13:53
I simply wanted to quickly book this evenings’ room but the App is forcing me to make an update to the Bonvoy version while I am on a plane and with a low bandwidth connection and limited time available. Marriott Project and Product Managers should know their customers better than that. Forcing an update could be ok, but only when a genuine high speed connection is available. There exists appropriate networking measurement and programming techniques to have easily avoided this. Please correct this issue.
No receipts?
by QuickExit on 2018/07/27 14:37
Why can I not see or request a folio receipt? Unless you check out with the app during, I guess, the day of actual checkout can you request it emailed to you. Apparently after the fact it is kicked from your history, at least until it falls into your Points section. But then you can’t get the receipt off that page unless you call. Half the time I call, email sometimes never comes through or person forgets to send, etc, Please add a request receipt feature that should be housed under the my reservation page. Should have tabs, Upcoming, Cancelled and then add History or Recent Trips. Anything to recall or request a receipt faster and easier after the fact would be very helpful. Thanks!
Bonvoy? 99% hate it
by FirstTexasLonghornFan on 2019/03/20 05:08
This has got to be one of the biggest marketing failures I’ve seen in my 22 year traveling career. Hilton Honors is absolutely loving life right now. I hope the team that came up with the marketing campaign and the team that attempted the design and development of this app are not listened to by Marriott Execs again in the future. Don’t just say embrace the change or we hope you’ll get used to it and grow to love it. Find some humility, change things back, or lose lots of market share. If you sort all of the comments by most recent just on this app alone, a huge majority of people not only gave you 1 star but had horrible things to say. Pretty telling. FYI, there are 400 travelers in my company and we’ve all standardized on Hilton even when most have been loyal to Marriott for years.
App needs to be fully functional
by Lord Gaminator on 2018/02/12 17:06
Only giving two stars because the app, and the level of customer service in Marriott hotels seems to be on the decline. First, why is it that about every month or so I get logged out of my app, then have to log completely back in as a new person? Even the thumb print function is not functional as it should be. You cannot make a request through the app because either people aren't trained well, or it just doesn't work. But every month? It's hard enough to remember every single password that we have to use these days, with all the silly capitals and numbers and special characters. No thief cares about my hotel stays, when it's supposed to be protected with a thumb print. Next is the customer service. What's the point of staying in a hotel chain when you have to put up with poor customer service. I'm a Platinum member, and can't check out a little late? Really? I've been treated WORSE AS a platinum member. Not with Hilton or even Choice Hotels. I get treated like a King. (I don't deserve or want it) but their customer service is OVER THE TOP. FYI.
Courtyard by Marriott in Goleta, California
by Marie from San Diego on 2019/04/10 23:05
I want to say thank you to January at the front desk and to Jill at the cafe for making my stay at the Courtyard last January 2019 a memorable one. There was a confusion with my reservation after I checked in and January handled the situation very professionally. Jill the next day made the end of my trip less stressful by listening to me attentively and sending a small token for some issues I had with my room overnight. I am a loyal Marriott patron but the events during my stay turned me off so much. January and Jill made me not regret staying and reminded me why I only stay at Marriott hotels. Thank you both for your kindness.
Ambassador contact info missing
by SFO CA Traveler on 2019/05/24 23:23
So much for personal ambassador service when the app doesn’t list the contact information for your personal ambassador. It disappeared after the Aug 2018 IT merger and it still hasn’t shown up after launch of new Bonvoy App ! What a disservice! Please bring back the SPG management!! Also..No way of checking multiple discount rates such a senior, AAA etc. please fix this. Lastly what happened to the second name option… The ability to add a second different last name to a reservation. I do like the chat function and it seems to be answered immediately by the hotel
New Bonvoy App is better than expected
by ChrisM in NYC on 2019/06/01 03:45
Whenever a big company makes a change to its app - never mind it’s branding as well - you have to get a little scared that the “improvements” will only cause you headaches. But, kudos to Marriott for the refreshing of its brand and app. Somehow they made everything function better, smoother, faster, and seamlessly. It only takes a few clicks to book a nice room in your choice of diverse properties, and it’s all effortless now. Thank you for making my life and travel easier, Marriott Bonvoy!
Navigation takes some getting used to, but functionality is great
by Crobins1037 on 2019/05/16 06:44
I’ve used the app a lot. From checking status progression to managing bookings to scanning for ideal vacation spots with unique hotels- I’ve tested it quite a bit. Generally- it performs. The navigation isn’t as intuitive as I expected, but now that I understand how it works, it’s really quick to toggle around. Came to write this because I just had such a pleasant experience. Landed in Addis Ababa, and realized I needed to rearrange my location for a night in the upcoming week. With the mobile app on weak airport internet, I was able to find a new hotel in Zanzibar, check the cancellation rules for my existing reservation, toggle between points & dollars to determine which was the best rate, and ultimately book the new reservation and cancel the old one in a few clicks. Took a stressful panicked travel moment into problem solved within 5 minutes. That’s what mobile is awesome for. Thank you!
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