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App name
Marriott Bonvoy
Description
Access more with the Marriott Bonvoy™ app. The Marriott Bonvoy App makes good travel easy, with features that let you unlock your stay at more than 7,000 hotels worldwide. Wherever you go, the app is with you, giving you easy access to everything you need for your trip. Download the app today to experience the incredible benefits of Marriott Bonvoy. Search hotels and book, or look up a reservation, all from your phone. Get our lowest rate when you book directly with Marriott. Not a Marriott Bonvoy member? Join through the app to earn and redeem points for your stays, and to take advantage of Marriott Bonvoy’s extended list of features. Check in from anywhere with Mobile Check-in. Let us know when you’re arriving, and you’ll receive a notification when your room is ready. With Mobile Key you can get to your room faster, and never have to worry about forgetting a key card. Use it to open your room, parking garage, fitness center, lounge, and pool. Mobile Chat lets you talk directly to your hotel. Available just before, during and even after your stay, ask the front desk for local recommendations, request amenities and more while on-the go. Need something? Mobile Requests gives you a list of amenities to choose from to customize your stay, or even ask for something you forgot, like a comb or toothpaste. Plan ahead while you’re out exploring. Browse and order food and drinks from your hotel’s menu at participating properties, and it will be ready when you return. Manage your account easily on the app. Check your point balance, view your stay history, folio, and more. The Marriott Bonvoy App lets you unlock your stay at Marriott’s 30 brands including AC Hotels by Marriott®, Aloft® Hotels, Autograph Collection® Hotels, Bulgari®,Courtyard®, Delta Hotels®, Design HotelsTM, EDITION®, Element®, Fairfield Inn & Suites®, Four Points® by Sheraton, Gaylord Hotels®, JW Marriott®, Le Méridien®, Moxy® Hotels, Marriott Executive Apartments®, marriott hotels®, Marriott Vacation Club®, Protea Hotels®, Renaissance® Hotels, Residence Inn®, Sheraton®, SpringHill Suites®, St. Regis®, The Luxury Collection®, The Ritz-Carlton®, TownePlace Suites®, Tribute Portfolio®, W® Hotels and Westin® Hotels & Resorts.
Great app
by zack d c on 2019/10/18 13:14
App works great. Does what I need it to do. No complaints or anything I have found I need but can’t find in the app.
Marriotts Mobile Key Pass
by s1junn on 2019/10/18 02:36
3 stars only due to the Useless Mobile Key Pass. Current phones updated and Marriott app updated yet cannot use mobile key pass even when i enable my bluetooth which requires me to. yet nothing. a continuous message that annoyingly pops up when trying to use my mobile pass. FAIL! should get some pointers from Hilton as their mobile key card works like a charm. as a frequent traveler being an ambassador member and a diamond member with hilton, its little things like this that will make me choose the other hotel brand.
Takes days to update status
by Euphosin112 on 2019/10/17 22:06
This app takes days to reflect a stay
Love the new app!
by CH Cruz on 2019/10/17 22:01
I absolutely love the new app. It’s so easy to find the properties I’m looking for and I appreciate how clear the room types & prices are. Booking is a breeze!
Easy to use
by Theia Ross on 2019/10/17 20:42
Love Bonvoy a lot!! Using sine points to vacation this weekend! When will you implement cash & point!
Love this App
by Martimar7717 on 2019/10/17 20:27
This app is so easy and user friendly!
Marriott strikes again
by Jmilhel on 2019/10/17 15:38
I am a dedicated Marriott customer but find their IT to be redundant, complicated and not at all user friendly. This app is one more example of complicating the simple.
No customer service support
by number1gueat on 2019/10/17 14:36
No number to call to talk to someone
Ease of Travel
by Skunyon on 2019/10/17 11:39
I love how easily the Bonviy app allows you to search properties in the area of your upcoming travel, understand features at each location, and then plan out your stay. More importantly, as changes come up, the ability to modify or cancel as needed is quick and painless!
LOVEEEEE ITTT😍😍😍😍
by Yokiu23 on 2019/10/17 04:15
THE BEST HOTEL EVER JUST GOT UPSET THAT VALET IS 49$ maybe it should be at least 40$ and self parking 30$ but it’s your rules . Trying to see if there a way if I can get an free valet park day if possible
LOVE IT
by Be-Easy on 2019/10/17 02:53
EASY TO USE VERY NIC INTERFACE
Albert Thomas
by AgabT on 2019/10/17 01:47
Great app, best hotel rooms and excellent rewards program
Great service
by B2BNate on 2019/10/17 00:13
I’ve had great service for business travel and the associates are always willing to help accommodate my needs.
Excellent Maneuverability
by Pridgen629 on 2019/10/16 22:15
Great app with easy to use controls. No lag and always helpful.
Great application
by hectyc on 2019/10/16 21:45
I love the app it’s easy to use and smooth surfing while on the app.
Easy
by BNRSmith on 2019/10/16 20:10
This app is easy and convenient to use! I can reserve a room for me and my family fast and without interruption.
Henry Suarez
by mgssuarez on 2019/10/16 16:45
Beautiful hotel’s I love it
Easy to use!
by Dambrose64 on 2019/10/16 00:50
The Marriott Bon Voy app is terrific! It’s easy to use, intuitive and works well. It’s also very well designed. I like seeing the pics of all the resorts too.
Great app
by rickmville on 2019/10/15 17:15
Love how easy it is to use! Best I’ve ever used!
Rayan Monshi
by Rayan Monshi on 2019/10/15 06:12
Really enjoyable app, just love it
2 thumbs up
by mnm.nandar on 2019/10/15 04:26
I use this app to do everything! Check in, check out, communicate with front desk, bookings, order food. It’s the best! Seamless service, super convenient
Love this Room
by Prettyme333 on 2019/10/15 02:45
Super spacious and New and super clean. Very happy with the price!😍
Always Satisfied
by vvtarget on 2019/10/14 22:25
I am very happy with the simplicity of booking my stay at all the Marriott locations.
Business travel friendly
by perdiehm on 2019/10/14 19:07
This app has been very helpful with my business trips. I can book and make changes on the go. With ease. And makes getting receipts on the fly a breeze. I would recommend this app for anyone staying with a Bonvoy company.
Excellent service
by fr1008 on 2019/10/14 18:36
Great !!! Great !!!
Owner
by Texas Rope Rescue on 2019/10/14 13:59
I use the Bonvoy app weekly. Easy to use. Easy to navigate. Easy to book. And even easy to cancel if needed.
Easy to use
by FH Account on 2019/10/14 11:35
Well designed app. Very easy to use with all the needed functionality
Easy to use
by TOCuilleain on 2019/10/14 08:28
Great application easy to use and navigate. I appreciate the updates.
Trip to New Mexico
by Paysonzebra on 2019/10/14 02:37
Easy to book, fast
Dog policy
by dog$$& on 2019/10/13 18:50
You should wave the dog fees for platinum owners. As a dog owner I will stay at Hilton when I have to travel with my dog.
Traveling has never been more fun!
by Big D Rowley on 2019/10/13 17:01
Bonvoy app makes booking and keeping track of reservations a pure delight. Love the Marriott!
Payment method using Discover card is not available in the mobile App
by fanofmarriott on 2019/10/13 16:09
Payment method using Discover card is not available in the mobile App
Convenience Counts
by WaldoPhil on 2019/10/13 15:34
This app tops all, easy to use, informative, houses nils/invoices from previous stays. Want to use an app that allows you to do all? Download this one!!! Phil
User Friendly
by TruthtellerJay on 2019/10/13 06:36
The app easy very easy to navigate. After one try I am amazed.
It works
by we da shiss on 2019/10/13 02:03
It works - it’s effective - it’s simple-period.
Simple to use
by D word on 2019/10/13 00:33
Very easy to navigate the app and makes booking rooms very easy.
Works Consistently
by KLSnider on 2019/10/12 19:14
I use the app regularly to book hotels and keep track of reservations. The app works consistently as expected. The only improvement I would recommend is allowing the ability to search for special rates such as AAA while searching for rooms with Bonvoy points.
Intuitive app
by @ctionWolf on 2019/10/12 17:15
Well made
Easy to Book and Use
by Ejerry on 2019/10/12 05:01
This app has been greatly improved. I like the search function and that you can quickly find hotels available by location and see various options including use of points and rates. Also holds records of past reservations and bills.
Ok services
by sancorb on 2019/10/12 04:02
Need cash & points option on app.
Password hack
by Gabulldawg on 2019/10/12 03:05
Forced password change that doesn't adhere to password standards and locked me out of app. Had to call twice to finally get reset after 40m on the phone. After 35m customer service tells me she gets these calls all day long. Not good!
Easy App Reservation Process
by Caramel504 on 2019/10/12 01:40
Using the app to reserve my room was super easy. Can’t wait to visit this location!
Long time member
by tee it hi on 2019/10/12 01:13
I have finally teacher platinum for life. I love the way I am treated all over the country by Marriott. Simply the badt
I love this app so easy to use
by BritBratBain on 2019/10/11 21:49
.
Hotel the easy way
by .rocky.$ on 2019/10/11 18:38
Absolutely love this app allows you to see your balance of points, book travel with points all from app and instantly.
Points
by Chase971 on 2019/10/11 18:14
Please update upon receipt and closing out an hotel stay-thank you!
Marriott Courtyard
by Joereb93 on 2019/10/11 17:19
My family and I only stay at the Courtyard Marriott whenever we travel. They meet all our needs and are always the same wherever the location. You know what your getting! A++++
Getting better
by Le Toure on 2019/10/11 15:39
The app initially was not reliable. Over time it is getting much better. I booked three different hotels in 15 minutes. Twice I called the hotel from the number in the app and spoke with the hotel front desk and they were extremely accommodating. Remote check in and specific booking presets are something Bonvoy needs to lock down.
Bonvoy App
by blue iPod mini on 2019/10/11 14:57
Super Easy to use, very well thought out!!!!
Best Way to Book!
by NefMatt on 2019/10/11 11:24
Love the app! Can view ALL rates and book best one from Military, fed employee, AAA. Books immediately and send confirmation 👍🏾
Terrible
by AOB232 on 2019/10/11 03:25
Horrible experience. 2 hours and still cannot connect my reservation with my account. Account has an apostrophe in my name. App won’t accept the apostrophe but won’t find reservation without it. So very frustrating. I give up.
The score really is ZERO!
by Waste of good money on 2019/10/11 02:58
This app, on iPhone 6 running iOS 9.3.5, crashed on launch. Previous versions worked OK. Test, fix bug, recompile, re-release. (9/6/2019 1400 -0500) Crash on launch continues using iPhone 6 running iOS 9.3.5. Problem has not been fixed despite several new app versions being released since initial report. (additional info 10/8/2019 1215 -0500) STILL crashes on launch as of 10/10/2019 2200 -0500. If you don't plan to support the configuration any longer say so and allow reversion to last known-good app.
Just one thing...
by Stephpfahl on 2019/10/11 00:33
Easy, efficient app, but I wish you could sort by distance from a place of your choosing.
Love the app and the brand
by Kelebek Bb on 2019/10/10 22:48
I’ve been a member of the rewards program for a long time. This app is now the only way I book my stays with Marriott. I use the app to book my room, find attractions close by and check in/out. My only issue is using it with shortcuts. Still not successful.
Love Marriott
by PBPaula on 2019/10/10 20:11
I honestly have never ever had a bad experience. Any hotel type, city, state. Best service! Nicest people! That means a lot to me when I travel for work! Need to plan vacation at a Marriott!!
Easy to use
by Krippler3030 on 2019/10/10 19:26
Great APP MAKES MY LIFE MUCH EASIER
App for my iPhone!
by sandyk60 on 2019/10/10 13:14
Love this, easy to use and makes booking rooms do simple. Thank you!
Love the Marriott app
by megatraveler101 on 2019/10/10 11:58
I love the new app! It’s so easy to use and pay $$ or use points. Thank you Marriott for making it so easy!
Missing Starwood
by Tblsr on 2019/10/10 10:54
Nothing like trying to redeem you final points saved from Starwood days only to be unable to click submit on the app and advance the search. God I miss Starwood
Password update - iPhone
by dwdillon on 2019/10/10 04:16
Had to update my password due to security. On an iPhone, it sent me a notification to my email. Got the code then went back to the app which gave me a blank screens so it was impossible to enter code. Since I updated my phone with the new password it would not let me log in. Went round and round 3-4 times trying to reset the password. The for whatever reason it magically worked. Who knows. I understand the need for security, but recommend better testing under real conditions to make it less broken.
Mobile key disappearing
by Gkors on 2019/10/09 23:01
Seems like a pretty good app however the mobile key function disappeared in the middle of my stay. Not exactly sure how a function just disappears like that. Please fix thanks!
Easy!!
by jmbgfwright on 2019/10/09 22:40
Easiest Hotel app out there!
Potential
by Sippinjoes on 2019/10/09 21:34
Has the potential to be a great app. This trip however, I requested another wash cloth through the app. Got a response late the following morning asking if I still needed it. Now I’m standing in front of my room while my daughter goes and gets an actual key because the app key vanished from the app.
Bon Voy App
by J_fehr on 2019/10/09 18:21
I love how easy it is to find and reserve a room using the Bon Voy app. I love it
Thank you that was easy to use.
by scott1233214 on 2019/10/09 18:14
Easy to use.
Amazing every single time
by jj baeza on 2019/10/09 18:08
Easy secure
Survey needed on App for members to review
by LWD22 on 2019/10/09 16:33
Some locations are poor and others are good. Should be able to review each location on service cleanliness and overall quality
I always feel special
by Diane Lyyn on 2019/10/09 15:50
I always enjoy staying at a Marriott. The staff has a way of making you feel special and are very accommodating.
Love Marriott’s app!
by cdfhall on 2019/10/09 15:11
I like fact that I can sort Marriott’s based on reviews- makes it easier to find a hotel!
Easiest and efficient app around
by kaybellab on 2019/10/09 01:37
So convenient. Pick a destination, pick the dates and get great selection of hotels that are rated and complete with pictures. Love the a Marriott property!!!
Marriott dependability
by yjjiyhll on 2019/10/09 01:10
We have never been with any Marriott stay, no matter which brand . A perfect 10 in all categories
Mobile
by Twixx71 on 2019/10/08 23:08
Not getting the mobile key since the last update.
Very Convenient
by BusyBusTraveler on 2019/10/08 17:58
Took me less than a minute to book a hotel in Jakarta. It’s nice because all my info was already stored. The price was better than what my counter parts were able to find. I am a gold member at another chain, but due to the ease and price of my most recent bookings, I am transitioning to BonVoy. Nice job Marriott.
Super easy and useful
by GeorgiaTiger on 2019/10/08 17:23
Just booked a room for DFW Airport in less than 5 mins. Thank you for a great App!
Points
by Rconz on 2019/10/08 14:19
I couldn’t find an area on the app to use my points.
Awesome App
by nik0479 on 2019/10/08 12:54
Simplifies my 50% travel for work!! Takes literally seconds to book!! Love it!! Thank you for simplifying my world!
Past Stays and Receipt Issues
by devon mason on 2019/10/08 12:25
Twice now a past reservation has not appeared in the app and I have had to call Marriott to get a copy of my receipt. Both times customer service did what they could and was very professional but was very limited in their ability. For this latest issue I know my account was linked to the reservation because I checked in remotely and used the mobile key. I was traveling for work and I had my company set up a room block for all attendees of a meeting I was holding in the hotel. We finished early and I checked out early and made sure to get a copy of my bill. Before handing me a paper copy of the bill I was told that it did not reflect the total amount as I still had a time left on the room block but I should expect to see the bill in the app in a couple days. It’s been two weeks and I have not yet seen an updated bill (my reservation no longer appears in my app) but my card was charged the additional amount as I was expecting. When I called customer service, I was told that some reservations can be seen on their end but not mine. Why this would ever be the case? Customer service was not able to email me a copy of the bill or even confirm for me the total amount they see on the bill. Also, none of the nights I stayed had been credited to my account. I have opened up a case number but this is frustrating as I have expense reports I need to complete. I hold a lot of meetings in a lot of areas and I have enjoyed Marriott but I hope they are able to be more reliable with showing my reservations on the app and providing a receipt in a more timely manner.
Wow
by Jacks0900 on 2019/10/07 00:58
This app is so easy to use! And I just have so many options
Awesome App
by Robinjas26 on 2019/10/06 20:21
Very beautiful designed app. Easy use and easy to find a hotels of your connivence.
Needs help
by Roxy999999999 on 2019/10/06 19:26
Constantly asking me to renter id and pw and Doesn't accept them and makes me change them. And then doesn’t accept the new ones. I’ll never use it
Love this App
by ReadyRae83 on 2019/10/06 18:52
I recently discovered this app when I booked my daughters 18th hotel party and I love it! The ease and convenience makes finding rooms and reserving non-stressful. Just put in an area and the app does the rest. Great App!
Great gym service attendant at Detroit Marriott.
by Mark@2-10 on 2019/10/06 15:33
Just at Downtown Detroit Renaissance Marriott and was well served by 40th floor gym attendant. She’s takes great proud in her service to Marriott guests. Pass out water and fruit. Asked if you needed a towel or anything. J. Mark
Easiest way to book!!
by PlumLove on 2019/10/06 13:40
I absolutely love how easy it is to look at member rates, book with points and see all the options for the area I’m traveling to!
App never opens
by Beadieyez on 2019/10/06 13:22
The app never opens
App is amazing.
by Josephburton on 2019/10/06 08:14
I like staying at the Hilton more than Marriott (they treat you better) however, I’ve been choosing to stay at the Marriott more often strictly from the ease of use of the app. It’s second to none. Very good app!!!
Awesome
by Sam06101248 on 2019/10/06 01:06
AWESOME
Love Marriott
by Paul40Burbank on 2019/10/05 21:48
Platinum Business Traveler who always chooses Marriott Properties for vacation! My most dependable travel vendor!! Marriott is the best
Marriott App is Very Convenient
by Wife Dogg on 2019/10/05 20:34
I can book on the fly! Nuff said.
Broken reinstalled several times
by Janz7117 on 2019/10/05 20:11
No longer works
Lifelong Marriott Guests
by DaveinBolivia on 2019/10/05 14:26
We will always stay at Marriott properties and can't say enough about the care they have shown us. I turn 70 this month and we planned a four day three night getaway to celebrate. One night in Kiawah and two nights in Historic Charleston. We've stayed at the Courtyard before and it is very nice. I was hoping to stay in one of the boutique properties or possible the Renaissance (where we also had stayed). However, neither hotel came up as being available when selecting my senior discount. When I removed the discount and both came up as being available. I only wish I understood why this happens to longtime Marriott Rewards BonVoy members that are also seniors. We still wouldn't stay anywhere else.
Printing receipt
by Fantastic App!! Get it now on 2019/10/05 01:54
The app doesn’t allow you to print the receipt
Slow App
by DarthSpanky on 2019/10/05 01:35
This app takes forever if it even loads at all. Chat also takes a super long time. Reloading doesn’t work and clicking any button in app works about 5% of the time. It’d be convenient if it actually worked.
Map view hard to use
by Talirose06 on 2019/10/04 21:04
My only negative is that the map view doesn’t work well on the app for my iPhone
It is make my life easy.
by olivia_figg on 2019/10/04 19:16
Love this app. It’s make my travel plan is easy. Make my travel better
Great!
by BBBarkley on 2019/10/04 19:11
Love the bonvoy app, works well! Thanks!
Easy to use
by Plee6 on 2019/10/04 18:32
After a few iterations, Marriott has become quite user friendly and easy to navigate. The only recommendation I would give is to add a communication note to the reservation input, or leave a button to enable customers to add comment to their reservation.
Reservation on Bonvoy App
by MikeWmson on 2019/10/04 17:37
Just made my first reservation on Bonvoy. Easy to use and met my needs.
Bonvoy App
by BigWillieRollin on 2019/10/04 04:15
Very intuitive ! The combination of properties available and the ease of booking are unmatched with other chains and applications.
Great for on the fly reservations
by missrockstar33 on 2019/10/04 03:48
Very easy to use and intuitive app
Needs Improvement / Name Matters
by Laughy_taffy;) on 2019/02/14 06:03
App is a great step forward. I use it extensively; however, it often seems app communication and the check in procedure don’t match. Recently checked in with very friendly professional service but there was no connection (it seemed) between the reservation and front desk. They asked about my preferences which had been selected already. This is really not a problem especially when they are so friendly it just seems they need to marry up better. BONVOY in my opinion is not a classy, professional name presentation for such an outstanding organization. Value and elegance in varying levels, have always been your mantra from the Fairfield Inn to the Ritz-Carlton. I am older and perhaps this name and marketing plan is designed to target the younger more stylish generation. Apologies as I only wanted to share and perhaps this is not the right venue.
Poor Design and Functionality, MARRIOTT PLEASE LISTEN
by Bimini bill on 2019/02/16 22:07
This new App is almost useless. It is not user friendly or intuitive. It is also generating hordes of unnecessary paper if you want to print your reservation details; there are way too many advertisements to “partners” on it’s side bar links to “Get more Info” (or similar words), and fonts are overly large for what we need to see. However, when you click on any of the links, it just takes you to the overall Bonvoy site. You would think that if you want to see local dining options, it would link you to restaurants in that area, but it does NOT. Ditto for the other ads included - car rentals, things to do, etc. Total waste of time. MOST IMPORTANTLY, there is no where that I can find in this App that I can submit my room/stay preferences (room location, view, housekeeping, etc.). Marriott needs to QUICKLY RESOLVE the functionality of this App for it’s loyal members. I have had to call Owner Services, my home resort, and email the customer internet/web support numerous times and spent hordes of time about my upcoming reservations- most all were to no avail to resolve my requests. As a multiple week owner at a high demand resort in Vail, CO (Streamside) I find this to be an unacceptable level of service. The only folks I’ve found responsive are those at the resort, who assist as they can. Marriott, PLEASE FIX THIS! Platinum Elite Member (Xxxxxx559)
Good But Needs Improving
by Mikey1492 on 2018/01/05 06:25
The app is good, but could definitely be better. I completely agree with the other reviews that any function in the app that was designed for interaction with the hotel staff (chat, special requests, etc) is useless. I’ve tried it several times and then called the front desk to ask if they’d received the request. None of them ever had. And more times than not, the person who answered the phone didn’t even have a clue as to what I was talking about. Marriott needs to focus on training and ensuring that their hotels are 100% on-board with the app communication features. Another HUGE improvement that could be made to the app is a floor plan map (per property) that allows guests to choose their room at check in (right now the check in function is essentially useless). Hilton has this feature and I LOVE it...to the point where I choose Hilton sometimes over Marriott because I get to choose my room and see exactly where I’ll be staying. Many Hilton properties also use keyless entry that is built right in to their app. I really like Marriott and I have bounced between all 3 statuses for over 20 years. But they need to keep up with the times and the competition.
Just updated, could be better
by la vida vira on 2018/09/27 05:46
First I’d like to say that their customer support for the app is amazing! It felt like a team was on the case for troubleshooting and my problem was resolved in about a week. I tend to go through Ebates when booking with Marriott. The Marriott mobile site accessed through the Ebates app had a filtering issue (after choosing the airport shuttle filter, it would refresh back to the search page saying no hotels could be found). So I decided to use the Marriott app to look at different properties close to the airport I’m flying out of. I realized that I couldn’t filter which properties had an airport shuttle on the app. I find this troublesome because I usually travel with a pet. So if I can’t use the app to filter results, I either have to use the mobile site, or wait to get access to a desktop. I’m fine using the mobile site, especially since I access it through Ebates, but the point of an app is convenience. If I needed an idea of what’s available for my travel needs, I prefer to use the Marriott app. But I won’t be able to do that if I can’t filter the results.
Would be great if hotels actually honored half of the features!!!
by BusterSEMM on 2017/12/30 00:06
Marriott Corp has tried to make a good app - but problem comes to the fact little to none of the hotels use the pre-order functionality to stock your room, they don’t use the chat function if you need something while at hotel, they do not honor the checking or late checkout out function (they don’t care and still need to use old school process to know if they can accept a late checkout). App does not notify you of a room ready early either - as the hotels don’t use the feature. App is good to book and change hotels if needed - to change a reservation you are better off cancelling and rebooking as app is not flexible on honoring changes. Basically the app is good to track Marriott points and the progress each year to make Reward levels (not a perk for me as I’m lifetime Platinum member). So being lifetime Platinum you would think Marriott would listen to their customers and force their Marriott properties to use the features in the app - or do away with the features all together. FYI - I’m also an Elite member with Hilton properties and guess what - their Hotel locations use the app and it actually works really well...
Way behind compared to Hilton Honors App
by DM8397 on 2019/04/18 04:12
This app is not as user friendly as it could be, and it has poor functionality. There are way too many arrows and clicks to have to go through in order to get basic reservation information. I’m a Platinum Elite member who is about to hit Titanium Elite. There is such a difference between the Marriott App and the Hilton App when it comes to ease of use and feature functions available. For one, the Hilton App allows me to pick out my specific hotel room on a hotel map when I check in. Why can’t Marriott add this as a feature??? It’s an amazing feature! In addition, I hate that you cannot add filters for pricing and ratings to filter down results. This is so basic, and yet Marriott doesn’t offer it. When I am traveling on business and I want to filter out hotel brands that are way out of my company budget range for a particular trip, there is no ability to do so. I am forced to scroll through results of hotels that are $400+ per night and out of my company budget range for particular trips.
App is inconsistent and promotional programs are significantly behind
by pDall on 2018/10/26 19:17
After reading about 20 reviews I would have to agree with the following issues; 1. I too don’t see how much money I have spent in 2018 to hit ambassador level. I have 154 nights so far but have NO CLUE how much money I am away from Ambassador. This feature was on my app but it quickly went away. 2. The chat feature is conceptually great but practically awful. I have confirmed with multiple hotels (especially the Marriott Irvine Spectrum) that all my requests have been fulfilled. Unfortunately none of them were in my room at check in. 3. Inconsistency of the mobile key function. I select the mobile key function during the mobile check in process but rarely get the mobile key once I check in at the hotel. Even at hotels that offer the mobile key (Marriott Irvine Spectrum), I don’t have the mobile key on my app. 4. Marriott has consistently reduced their promotions throughout the years. What were once industry leading promotions are now significant behind other properties.
BonVoy: Easy to use, extremely accurate
by rmj0572 on 2019/09/02 17:19
I reserve rooms or “getaways” almost every weekend and I’ve never had an issue with the desktop site or the cell phone app. The information is always accurate. The detail really provides everything you need to know about the hotel you select, the amenities & the service. The photos are extremely attractive & represent the exact description of the hotels. I have been using the app since it was SPG for several years now & I will continue because of the great point plan in place for members. I strongly suggest you sign up because after a certain number of stays, you get such great deals as free nights, early check-in & late check-out & you build points to move up to higher tiers of membership, which gives you even more perks. Best app & most frequent app I use. Definitely the best benefits!
Marriott is life
by jph387 on 2019/09/15 22:03
Have been an avid Marriott supporter for 8+ years now. While we have many options, and I stay at many group’s locations due to work, I always enjoy my experience much more at Marriott properties. They also continue to improve everything they do as time goes on, ie. recently upgrading to the Bonvoy programs, location amenities, accommodating valued customers - not mention any guests, and the overall experience at most properties. While some could talk about complimentary food and bev offered at other corporation’s properties, while mentioning the Marriott properties that don’t include, it’s irrelevant. I’d pay for an exceptional meal at a Marriott property before acting like a complimentary garbage breakfast included somewhere else is an incentive. Marriott or bust
Works great most of the time
by Schnitz44 on 2019/09/09 22:14
Overall I love this app. When trying to book some hotel stays on points I occasionally get random information and error messages. Example - I tried to book a “stay 4 nights get the 5th night free” at the st Regis in Punta Mita on points in early January 2020. It’s a busy time of year and hard to find spots available for stays on points at this time - but that said, When I attempted to check availability - I would see that the stay was available, and I would then click on the stay to try to book, at which point in time I was told that it actually was unavailable! Stuff like this drives me nuts in apps. I know this is some complicated stuff between the hotel management locally and the Marriott system etc, but cmon - it’s a Marriott/SPG power house. These glitches should be a thing of the past. Overall tho I do love this a and it works well about 90% or more of the time for me.
Where great features go to die
by Ryan Sleevi on 2018/10/04 01:25
With the SPG/Marriott merger unifying the apps, a number of the great features of the SPG app are gone. Traveling a country where you don’t speak the language and they don’t use the Latin alphabet? SPG App had your back with “Show Address in Local Language” right from the reservation. That functionality is gone now, as is almost hope of finding the address through the Marriott website (hint: maps apps help, so long as they aren’t blocked in the country you’re visiting). Want to take advantage of Your24? Not a problem, there’s an app for that! Or at least, there way, until the app unification - masked by policy changes that now require your Ambassador to request it. Want to make sure your SNA is being processed? Worry no more, because now you can’t see what reservations have pending SNAs. The App is a big step down from the functionality that used to be available, and as others have pointed out, most “functionality” there is requires contacting the hotel or Marriott directly. The one upside is you can view your reservations, so it’s got that going for it, I guess.
I miss the old SPG app...
by KLS2222 on 2019/03/28 21:46
My advice to the developers would be threefold. First is to make the overall design more intuitive. It is trying so hard to be sleek that it is hard to navigate to anything. Second, it does not sync up with my actual travel well at all. I travel for work and move from property to property. I checked out of one hotel this morning and into another this afternoon, and hours later it is still displaying me as being at the first hotel, so I can’t access any services for the property where I actually am. Finally, I miss the old SPG app/site ability to book multiple rooms but put each room under a different name/Bonvoy number. When booking travel for myself and my colleagues, my only option on the app is to book everyone under my name/account and then at check in we have to split the reservation up. SPG used to let me make a single reservation but have each room assigned to a unique guest name/SPG - would be lovely to have that feature back instead of jumping through hoops at check-in.
Could handle password changes better
by Not Billy Beane on 2019/08/25 15:13
Marriott forced a password change. I used the website instead of the app to manage the change (which was its own headache, but that’s another review). When returning to the app, it could not recognize my account and password combination. Neither by account number or email. Worried I had misspelled my intended password on the website, I reset it on the website. I tried the app again using my account number, and it couldn’t manage the new password, again. I tried my email, and now I’m on an account lockout for 30 minutes. Why am I being punished because the app doesn’t recognize the password I was forced to change? Marriott could have managed this forced password change so much better than this, instead of springing it on a user when trying to use the app. Use two-factor means to authenticate it is actually me on my phone, and make me change the password on a computer the next time I use the website. This isn’t hard.
Disappointed with experience.
by Apples813 on 2019/07/23 12:36
My wife and I have used Bonvoy to book vacations and business travel. We enjoyed using the service due to its ease of booking and for the perks of obtaining points towards future bookings. After our last two bookings through the app, we noticed we didn’t receive points from booking through this service. After calling customer service, in which the representative was extremely rude and talking over my wife, it was determined (via the representative) that the booking through the app was through a “third party”. I intervened after listening to the representative talk over my wife, and asked for clarification to how booking through a third party on their own app was possible. After stating this was deceitful and while talking mid sentence, the representative hung up on us. I’m sure this will be placed as a “dropped call”, however assuming the reliability of land lines, I find that doubtful. My wife and I both own businesses and if this were acceptable practice for our customer service, the individuals would be fired.
Could be much better
by Swtdee on 2019/01/13 15:43
I’ve been a platinum premier elite for 6 years and am sad to say Marriott has lost some of my business last year to a competitor, and it’s primarily because the competitors app is that much better. The best thing about the competitor’s app is the digital key. I am a road warrior and can arrive to a hotel very late in the evening, and prefer to skip the front desk and get right to my room. I enjoy the fact that if I see a busy front desk at anytime, I can whiz by and settle right in after a long trip. The Marriott app loads their hotel images at such a sloooooow pace it’s excruciating. I find myself opening up the trip advisor app, which is a much quicker way to view the hotel room images. Flipping between the two apps is a lot quicker than waiting for the Marriott photos to load individually. If they fix these things in 2019, I’ll would stop splitting my business between the two hotel chains, but for now, I’ll enjoy being a Plat Premier Elite at Marriott and Diamond at the other.
Marriott App
by Tarheel1992 on 2018/09/29 10:57
The Marriott app is a great tool that works fine. The reason I rated it a two is because for some reason my app doesn’t have all the features that others have. I’m specifically speaking about the “spend” amount needed to reach ambassador status. I had it on my app for about a week and then it disappeared. I updated my app and I have it loaded on a second phone so I doubt its an update issue. I looked at my coworker’s app and it is visible for him. Everyone wants to blame the merge but no one wants to fix it. How can your rating be 4.7 when the VAST majority of ratings over the past several months are one or two stars? I’ll wait..................Because your average is skewed in such a way to show Marriott in a better light. Not a true rating of you product. If you are an executive at Marriott tracking metrics then you need to make this a top priority. Stop accepting excuses from your team and correct all your problems.
Baffling
by stitchwiz on 2019/04/15 01:53
I have a reservation at a Marriott Westin resort tomorrow. I received an email that the only way I could check in online was to download this app. I did so. I entered my info and reservation number and it kept saying it didn’t recognize it. It referred me to a phone number that I called. After wading through an interminable thread of questions and messages, all unrelated to my problem, I was put on hold with frequent promises that someone would be there “momentarily.” After 15 minutes without said momentary assistance, I hung up and called the resort directly only to find a longer string of questions and messages, some the same as the previous call after which I was dumped into the same no-mans land as earlier. By the way, the background musak was not tuned in so the static made the frustration that much more pronounced. Total time wasted: 35 minutes without an answer to my question or confirmation of my reservation. Do you have human beings that work there? And, look up the definition of momentarily...
Decent app, but useless rewards program
by Post Pro on 2019/07/01 22:26
If you book and pay for your own hotel stays, this is a solid app. Customer service can be very helpful with your questions. But if you’re like me and travel is a mainstay of your career and a travel agent books your stays, then Marriott and it’s hotels will no longer credit your stays to your account. To be more clear, if your employer or the company you work for pays the actual bill, you will no longer be allowed to keep your stay credits so the rewards program is completely useless for you. This is the only chain that denies the end user their stay credits. Other hotel chains still credit stays with the end user regardless of who actually paid the bill. Airlines still credit the end user regardless of who paid for the ticket. If rewards are important to you and you travel frequently but aren’t ultimately responsible for the bill, then you may want to consider other choices besides Marriott. Safe travels!
No receipts?
by QuickExit on 2018/07/27 14:37
Why can I not see or request a folio receipt? Unless you check out with the app during, I guess, the day of actual checkout can you request it emailed to you. Apparently after the fact it is kicked from your history, at least until it falls into your Points section. But then you can’t get the receipt off that page unless you call. Half the time I call, email sometimes never comes through or person forgets to send, etc, Please add a request receipt feature that should be housed under the my reservation page. Should have tabs, Upcoming, Cancelled and then add History or Recent Trips. Anything to recall or request a receipt faster and easier after the fact would be very helpful. Thanks!
Ambassador privileges feels like name sake - but truly you can’t avail it.
by Pk-ATL on 2019/06/13 23:55
I had booked the Manchester Airport Marriott hotel more than a month ago and had requested for 24h Ambassador privilege. I had reached out to Customer support make sure that I have the confirmation for same, and she mentioned that I would get the confirmation right away - which I never received. Yesterday I reached out again - where the customer service person confirmed that the hotel has my request and asked me to reach out to Ambassador service to get a confirmation. Today I get a note from the Ambassador “Austin Jones” that the hotel has been sold out and hence they can’t confirm. I just noticed the email - and I could book the hotel for the prior date which means it was not sold out. Really disappointed with this process. I have similar experience with suite nights. I had requested for a hotel in Paris for more than a month ago - but never got any confirmation. I have a similar request in another hotel, but I am not sure whether I will get any upgrade to suite. I just hope this is more of a European hotel process and not so for American or other continent hotels.
App great for booking. Needs work for check in
by Spinfiber on 2019/06/27 20:34
I have used the app for while now. I use it for booking and love it. Up until today the mobile check in has been successful. Not in how it works, because it doesn’t give feed back that it actually worked and you can check in multiple times.... all while while traveling I have asked for a check in time and my room has always been ready. Even before three pm sometimes. Today however, I was told the app is just a request and that there is no guarantee that the room will be ready and that the hotel has a strict 3 pm check in. So what’s the point of a mobile check in? Why doesn’t the app tell me that? I get to sit in a lobby and wait when I could have stayed home till check in time since this is a 3 night staycation & retreat for a group of friends.
My second home
by sammytoma on 2019/04/27 22:17
Marriott Bonvoy has made my travels worldwide , 100 folds, more enjoyable and so much more pleasant... as you age and acquire more and more life experiences , you realize how much depth and wisdom is incorporated into the treatment you receive by the staff and the unique experience you are given by a special attitude( probably trickled down and guided from the top) by most of the levels of the organization’s personnel. Even if there are some incidents in a lower level , and there always are in the real world, the minute a higher authority gets involved... the gates of heaven open up to make you feel so special and that you matter so much To the Marriott bonvoy family . Thank you for making me feel unique and important to you❤️
Make bill printable from app
by Alft70 on 2018/01/28 06:15
Business travelers could really use this as a convenience. It seems to be getting more and difficult to retrieve my bill. Can't retrieve on the app at all and not all bills are showing up as viewable on the mobile website. Really not good customer service having to copy the ebill into a word document to transfer it or take a picture and scan it all the time when you're running all over the place. Would be nice to be able to sit and transfer it over when you have downtime like I do now, but can't because the app doesn't have that feature and the only option I have when I go to the website and view my bill is "rebook". My laptop is not always handy. Please make this easier for your mobile customers.
Marriott Experiences
by F. Michael Berry on 2019/09/20 11:57
For approximately the last four years, I’ve been having to stay at various Marriott locations, primarily in Southern California, marquis Marriott in San Diego, Bayview Marriott in Newport Beach California, and most recently booking for a weekend in Palm Springs. I have yet to be disappointed with the property, staff, or food and beverage. So lone as you continually impressed me with your standard of service, I will remain and loyal Guest of your hotels/resorts. Thank you for your dedication to exemplary guest service, and hospitality. I am not a wealthy individual, however I appreciate a quality experience when I travel. Your staff has always made me feel welcome, appreciated, and every bit as important as any other guest on your property! My most sincere gratitude. -F. Michael Berry
Unfair rewards program
by jtcsr on 2019/02/13 13:16
I needed two nights to move up to platinum Premier elite.(73 nights, needed 75) Reward program department told me I had plenty of time due to my “anniversary date” January 2019 my nights reset to zero. When I called and questioned the situation rewards department told me they cannot do anything and if I did not like that to call corporate. I did call corporate and they told me they had no Ability to move me up to the next level nor could they give me the two nights as a courtesy. They wished me luck in starting over this year. I am sure Marriott rewards will still not be able to assist me and my problem. I am shopping around different hotel brands and loyalty programs as we speak
Things slowly going downhill
by Pete665544 on 2019/03/25 16:01
Not normally a review person but this app broke the camels back. I’m a Titanium Elite (the levels and rewards have changed) and have noticed some things slipping. Previously a platinum elite, the changes I’m feeling are: platinum line not dedicated and speed of answer dramatically changed, the required points for rooms changed, sometimes without advance warning while booked, the cancellation policy is no longer valid at some hotels, there’s blackout times or I should say they won’t set you up with a room if the “points” rooms are occupied as they raise costs for special events... and now the app: navigation is pretty useless and constantly pushes you to a self serve model. Understanding there is a need to increase revenue but this is the hospitality industry; make us feel important. The one good thing was seeing that my free night from the Marriott card expires which I didn’t know.
Point system isn’t fair !!!!
by Coach Biggsy on 2019/03/25 04:20
There is a problem with the way you can earn points. I stayed two nights and gave the hotel my member ID, which they took and after paying cash I never received any points for my stay. I questioned it after month went by and after being put on hold for 45 minutes I’m told that it was ineligible because of the way the reservation was made. A stay is a stay, why would or should it be ineligible? There are other hotels such as Hilton that makes a stay easier. I will go out of my way from now on to avoid booking with a Marriott Hotel. Thank but no thanks Marriott. It isn’t fair how a member can earn points. It needs to CHANGE, don’t you make enough money already from us that you have to make it so hard to earn points. It is probably falling on deaf ears. It seems like Marriott don’t care if they run people off or care for anyone’s thoughts. Maybe your Corporation should start a team called “WE CARE”
Worst Hotel Program, Worst App (Lifetime Platinum)
by yph23 on 2019/07/23 02:45
Making the switch to Hilton.... This hotel program has gone down hill considerably. I am a Lifetime Platinum and have amassed a good amount of points but they’re nearly unusable because of Marriott BS “no blackout policy” which essentially allows hotels to limit rooms available to be booked with points. Not only that but you can’t even book suites with points. So now you’re left with booking a hotel on the side of the highway during the off-season as your only option to use points. I want to use my points on a vacation, in a nice hotel, and with a suite. Not an option anymore. Now for the app, who designed this thing? You can’t switch to local currency, you can’t search with flexible dates, you can’t easily use the map function, and the list goes on. Whoever is giving this app 5 stars probably has experienced a real hotel app before. After 600+ nights, it’s on to Hilton, goodbye Marriott.
Customer Service Greatly Lacking
by SpartyOn123 on 2019/03/23 22:13
I have been trying to contact somone about a breach of my account for months now. The only time I have been able to reach someone by phone it was the weekend, and I was told someone would contact me during the week, and no one ever has. That was several months ago. I am in the military and currently overseas so that makes it more difficult as I dont have a US phone number currently and due to the time difference. The fraudulent charges on my account ended up being refunded by the credit card company rather than Marriott. Without anyone ever contacting me, my account is now under audit, and has been for sometime. Because of this I am unable to sign into my account. I cannot get anyone to speak to me about this, despite attempting to contact the company weekly for the last few months. As someone who had almost $1,000 fraudulently charged using this app, that is unacceptable.
Love it!
by smile4bree on 2018/03/28 01:40
This is a really well designed app! I love all of the full service features. In addition to the normal booking features, getting directions and calling the hotel - you can actually interact with the hotel during your stay. During our recent stay, I was able to adjust our estimated arrival time and get an alert when our room was actually ready, order more towels and a blanket (which they brought up to our room a few minutes later), use the chat feature to request a late checkout. These feature worked great for me, but I can see where the responsiveness of the actual hotel could effect results. Just one more reason we ❤️ Marriott!!
App looks nice but poor system behind it
by KingKong_SD on 2019/03/30 05:44
Have been Platinum member in the last few year. I have to say this app and the system behind it is awful and very hard to use. You would think the Marriott number would be your account? No it does not. There are many things you need to get it right “at the front desk”. For an example, the system is broken if you want to request a mobile key for room access after you checked in. Or it does not give you anything if you did not ask for it with APP but ask the front desk. If an APP only makes your stay more complicated, what is the value of it? My suggestion: fix the problem; or keep it simple.
Makes Life Easier
by Ace 3352 on 2019/05/07 14:30
Traveling with Mariot as my family’s go to hotel chain has always been a convenience because we are rarely disappointed with the level of hospitality and customer care. The app is simply an extension of that care and convenience. Being able to make quick reservations and compare various amenities without going from one website to another or making 10 phone calls has been amazing! Also, check-in is so much easier! I thoroughly enjoy using the app to book and manage my reservations. I only took one star because recently, I was unable to book through the app because a few hotels in one city were not listed, but we still had a pleasant experience at that hotel.
What is going on???
by Mikey&rach on 2019/05/01 03:25
Devs & IT folk: what is the problem? Ever since the swap to Bonvoy, I have noticed the following problems: -Past stays don’t show up on the tab that says “past stays.” It’s been this way for months. -Stays routinely take 10 or more days to appear in my account. This means that the process is still very manual. Why? -Bills are not being posted on my account in a timely manner and infrequently, not emailed to me at all. We have deadlines for our expense reports, just as I’m sure you do. -It is not possible to update a credit card through the app or mobile browser. I had to call the “Titanium” support line to do this. This was precipitated by my hotel informing me that they could not issue a bill due to my card being expired, even though they swiped the new card when I checked in. Five days after doing this, I received a call from my hotel threatening to cancel my reservation unless I gave them an updated card because the one in their system was expired. Until you fix these GLARING infrastructure problems, please inform your front desk associates that whatever the problem is, it is likely Marriott’s fault and not the guest’s fault. Threatening to cancel my reservation when I am already on site at the client’s office is totally unacceptable.
Booking hotels and reliability
by Mike Spaulding on 2018/12/16 02:52
You aren’t able to actually book a hotel from the app (IOS). It sends you to their website where you have to go get your credentials which you don’t have because they are in the app. When you go to the mobile website there is very inconsistent availability of all the features like room pictures. Regular problems searching on the app. Right now the app is unable to return any results. Between the lack of full functionality on the app and the inconsistency of the apps reliability the app deserves a very low rating. I am a long time Marriot customer and Platinum member. I live the hotels and properties but the app is very frustrating.
Convenient but some glitches
by Piratemommy on 2019/06/27 06:25
The app works really well. It’s easy to find a hotel. It’s easy to see prices for members versus standard prices versus point costs. The pictures are good. It’s easy to navigate. The information is easy to find for each hotel. However, it allows you to include additional information for your reservation such as requesting extra towels or a late checkout. Not one single time has the hotel had that request in its computer system when we’ve checked in. We’ve stayed at a Marriott at least 10 times using this app and the hotel never has that info so I have to request the info all over again when I get to the hotel. Otherwise everything works well with the app.
Not so Pet Friendly
by Brohart on 2019/04/19 20:06
Great app for the most part, however, I travel with my small/med sized dog at least once a month and need a hotel that is pet friendly. It is difficult to filter ACTUAL pet friendly hotels, i.e. no $150 fee per night just to have a pet stay. And the Marriott merger made the selections even less pet friendly because almost all Marriott brands carry a fee. I would love to see a Pet Friendly No Fee filter option. It is frustrating having to dig into the weeds of all the fine print just to see if we will get charged hidden fees. I think you should change the filters to “Pet Tolerant” for those with fees and “Pet Friendly” for those with NO FEES. And extra filters for the dog size. Even if there are no fees there is usually a weight cap.
Xi’an Westin
by sryan79941 on 2019/07/05 04:46
I was worried the service at the Xi’an Westin might be reduced after the merger. I have could of not been more wrong! If you ever plan to go to China and see the “Terra-Cotta Warriors” or the Xi’an’s famous “Walled City” stay at this hotel! The “Blue Goose Pagoda” is right out your door! But the best part of this hotel is the service you receive. From the moment we entered, to the moment I had to leave, it was exceptional! There is a very specific reason. The executive lounge is is incomparable. I travel a lot, 90% of the time most years, and I have not seen this level of service from any other hotel. The Executive Lounge personnel are the reason I come back here when ever I get a chance. For business but especially for vacations with my family. I was delayed getting to Xi’an but my wife and son went ahead and with one call to Stacey, the head of the Executive lounge, I knew they were in great hands! Thank you Stacey! For making sure their trip was so enjoyable. I know you spent hours on the phone making sure everything was good! My family and I really appreciate it!
Not reliable!
by Grandma Shops on 2017/11/11 21:28
We thought this would be a great tool to use for checking in while we are driving to our next destination. We tried checking in using the App and on that particular night we were staying on points. We received a confirmation that we were checked in. The desk clerk welcomed us and thanked us for checking in with the App. The next morning we received a notification from our credit card company that we had been charged for the room. When we asked the morning desk clerk why we were billed her answer was “you didn’t check in so you were charged a no show room fee”. It took a few days to get the charge removed from our credit card. We just tried it again and now the App won’t let us check in... Very frustrating
Saving my phone number…
by Bombcapt on 2019/08/22 19:49
I am a diehard Marriott fan, premier platinum, now titanium elite, (someone needs to teach the new marketing team that titanium if they left valuable metal than platinum… Who came up with a genius idea?) for over three years. As with any merger, there are growing pains and issues of which I have no unreasonable expectation being solved immediately. However, I have now updated my phone number with the app a dozen times and it still does not recognize my number, my member number, ever. Highly annoying and the IT personnel have“Fixed it“ many times. Service has remained largely steady, but for first time ever I have had a Marriott agent become snarky with me over some of the problems with the app or forgetting to Credit me my points as if it was my fault. I am always cordial and patient but I am starting to become impatient after nearly a year of this. Marriott needs to fix these simple issues and soon. I believe Marriott has the superior product on the market, and I dropped Hilton altogether 4 years ago. I have no intention of going back to them but I would like to see Marriott regain its composure. Thank you
Good Luck Getting Your Points, Go With Hilton
by cfabrian on 2018/10/22 16:54
I live in hotels year round for work. Found it really disappointing that Marriott struggles to keep track of your points. Multiple times I have had to submit stays so they get added to my account. I feel like they leave it up to the customer to track their stays. If you forget to submit a stay it’s on you. Hilton adds points from your stays every 3 nights, Marriott only adds them after the stay is complete and I have lengthy assignments, so it typically takes them 10 days to reflect the stay on my account. Half the time I have to submit a claim. Save yourself the hassle, go with Hilton.
Lifelong Marriott Guests
by DaveinBolivia on 2019/10/05 14:26
We will always stay at Marriott properties and can't say enough about the care they have shown us. I turn 70 this month and we planned a four day three night getaway to celebrate. One night in Kiawah and two nights in Historic Charleston. We've stayed at the Courtyard before and it is very nice. I was hoping to stay in one of the boutique properties or possible the Renaissance (where we also had stayed). However, neither hotel came up as being available when selecting my senior discount. When I removed the discount and both came up as being available. I only wish I understood why this happens to longtime Marriott Rewards BonVoy members that are also seniors. We still wouldn't stay anywhere else.
Getting better
by ThatsOneSweetPieceofApp on 2019/06/04 19:29
Still lacking. Stays take 7+ days to show up, and the teams are a bit annoyed when you call to get them to do it manually when they’re past the ‘acceptable window’. Even then you don’t get your submitted preference points - like green choice, and they don’t trust you when you ask. The mobile checking is basically useless - and the mobile key works 1 in 20 times, and they say you can skip the desk - except they never tell you your room number - anywhere - not even in a push notifications. Any preferences are hit or miss if they make it through to the hotel. It’s the 21st century - a week to ‘process’ is a bit of a joke. They don’t wait a week to charge me...so some of their systems have low latency. Curious how that works.
Needs better rate display options.
by Bsmoet on 2019/02/15 21:49
I am eligible to use multiple hotel codes when booking rooms (one for work, one for AAA, and like everyone else, the typical list price). Between these three options, I never know which will provide me the lowest rate. There is a feature on the Hilton Honors app that always gives you the lowest rate when you have multiple codes. There was also a feature available on the old SPG app which would display up to four rates at the same time. With Marriott, I have to conduct three separate searches to find the lowest rate, and it becomes even more complicated when I am comparing multiple hotels. I recommend Marriott reintroduce the feature to search using multiple codes at the same time. The current method is highly inconvenient for customers, if not unethical as it forces unaware customers to pay more when they are entitled to a cheaper room.
Decent, but needs some work
by Connor Fitch on 2017/12/18 13:05
I can appreciate that Marriott tried to differentiate their users App experience from competitors, however, it creates a clunky feel with an overall worse user experience. It is impossible to view previous stays inside of the app (you have to go to the Marriott website), and navigating is done by a “wonder button” for lack of a better phrase. You can not selectively toggle between individual menus, but instead tap a button the Marriott symbol which cycles you through the different menu options (booking, account, current stay). When selecting directions to the hotel through either google maps or Imaps, it uses to coordinates which I find weird, and difficult to verify. Further, the app has a heavy reliance on the Marriott website. This results in long loading times for different screens and a poorly integrated experience. Aside from that, the screens look good and it has a modern feel, but needs some serious work in the realm of usability and integration. Marriott is a great brand and I hope they can address some of this in future updates! I strongly prefer the Hyatt and Hilton apps for comparison..
Like the app
by Liketostay on 2019/07/03 01:46
I always choose Marriott hotels unless I am doing business and it is an inconvenience based on location . The app has the hotel number and all amenities. It did have some problems when it first started but now I think they are taken care of. I use Mobile checkin and I know this app has saved me time and money. Last week I used the Mobile key because it has become easier to keep up with my phone than the key. I requested more towels as well. I look forward to using the SIRI voice activated control this week. From the app, I noticed there is complimentary breakfast and reception. I like it.
Kumar Bavishi
by Kumar Bavishi on 2019/04/11 09:15
I am thoroughly satisfied being Marriott platinum and platinum elite member from last nine years and this year being part of Bon Voy member. I spend average 90 nights per year on the road between domestic/ overseas travel. I really appreciate care taken by the staff and warmth shown by the management of Le Meridian Coimbatore India each of my visit every month during last two and half years. I wish Courtyard Ahmedabad could learn from the fellow hoteliers what service means in the hospitality industry. Please do not take my statement wrong. They are OK. When you are part of the hospitality, OK should not be your MANTRA. You should be above the crowd particularly being Marriott
Best for hectic travelers & working remotely
by SoulArt Inv on 2019/08/28 17:22
I have been using this app since its launch and it definitely saved me a lot of time in checking in and out. I’ve used the chat feature on all properties I’ve stayed at for anything I needed whether it is valet, change in room type, arriving late or early and so far I’m impressed on how front desk handles this consistently! I would continue to use this and have recognized the benefits of not having to wait too long and my keys are ready or I can leave on the rush straight to the airport knowing I can check out from my phone and my folio gets send to my email.
good app but...
by Bob Biggs on 2018/03/06 13:24
I changed credit cards and deleted off my profile, added my new marriott premiere. When I checked in at the hotel they still had the old credit card number, which I had deleted and which i did not want used for travel. Hotel staff said this was on the app end and apologized. Perhaps some communication needed whenever CCs are changed to update info..however it gets done. Also noticed previous days hotel (when i went to another city the next day, shows up on the upcoming stays..other ideas, how about a check out button, had staff come into the room when it was still there - potentially embarrassing situation
Great Hotel
by BB Tourney maniac on 2018/11/24 05:06
Rooms are nice, clean, beds comfy. I also would love to pick my room as Hilton does! Also, special requests such as extra towels or extra whatever’s always seem to float in LaLaLand as they never get honored without asking for them. When I brought up I requested something extra when I made my reservation for the app 10 out of 10 times the front desk had no idea when I went back after checking in, asking where’s my cuz? Front Desk Never saw this request from the app but my reservation went thru perfectly! Terrible flaw HOWEVER it’s fixable, so why hasn’t these reviews mentioning this been addressed? Could possible be a 5star review IF ONLY
Rating Trends
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All Versions
5.0
531,300 total
 5
473,484
 4
47,924
 3
4,681
 2
1,212
 1
3,999
Current Version (9.15.1)
5.0
522,547 total
 5
468,386
 4
46,942
 3
4,395
 2
825
 1
1,999
Version History
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App name
Marriott Bonvoy
Description
Access more with the Marriott Bonvoy™ app. The Marriott Bonvoy App makes good travel easy, with features that let you unlock your stay at more than 7,000 hotels worldwide. Wherever you go, the app is with you, giving you easy access to everything you need for your trip. Download the app today to experience the incredible benefits of Marriott Bonvoy. Search hotels and book, or look up a reservation, all from your phone. Get our lowest rate when you book directly with Marriott. Not a Marriott Bonvoy member? Join through the app to earn and redeem points for your stays, and to take advantage of Marriott Bonvoy’s extended list of features. Check in from anywhere with Mobile Check-in. Let us know when you’re arriving, and you’ll receive a notification when your room is ready. With Mobile Key you can get to your room faster, and never have to worry about forgetting a key card. Use it to open your room, parking garage, fitness center, lounge, and pool. Mobile Chat lets you talk directly to your hotel. Available just before, during and even after your stay, ask the front desk for local recommendations, request amenities and more while on-the go. Need something? Mobile Requests gives you a list of amenities to choose from to customize your stay, or even ask for something you forgot, like a comb or toothpaste. Plan ahead while you’re out exploring. Browse and order food and drinks from your hotel’s menu at participating properties, and it will be ready when you return. Manage your account easily on the app. Check your point balance, view your stay history, folio, and more. The Marriott Bonvoy App lets you unlock your stay at Marriott’s 30 brands including AC Hotels by Marriott®, Aloft® Hotels, Autograph Collection® Hotels, Bulgari®,Courtyard®, Delta Hotels®, Design HotelsTM, EDITION®, Element®, Fairfield Inn & Suites®, Four Points® by Sheraton, Gaylord Hotels®, JW Marriott®, Le Méridien®, Moxy® Hotels, Marriott Executive Apartments®, marriott hotels®, Marriott Vacation Club®, Protea Hotels®, Renaissance® Hotels, Residence Inn®, Sheraton®, SpringHill Suites®, St. Regis®, The Luxury Collection®, The Ritz-Carlton®, TownePlace Suites®, Tribute Portfolio®, W® Hotels and Westin® Hotels & Resorts.
Great app
by zack d c on 2019/10/18 13:14
App works great. Does what I need it to do. No complaints or anything I have found I need but can’t find in the app.
Marriotts Mobile Key Pass
by s1junn on 2019/10/18 02:36
3 stars only due to the Useless Mobile Key Pass. Current phones updated and Marriott app updated yet cannot use mobile key pass even when i enable my bluetooth which requires me to. yet nothing. a continuous message that annoyingly pops up when trying to use my mobile pass. FAIL! should get some pointers from Hilton as their mobile key card works like a charm. as a frequent traveler being an ambassador member and a diamond member with hilton, its little things like this that will make me choose the other hotel brand.
Takes days to update status
by Euphosin112 on 2019/10/17 22:06
This app takes days to reflect a stay
Love the new app!
by CH Cruz on 2019/10/17 22:01
I absolutely love the new app. It’s so easy to find the properties I’m looking for and I appreciate how clear the room types & prices are. Booking is a breeze!
Easy to use
by Theia Ross on 2019/10/17 20:42
Love Bonvoy a lot!! Using sine points to vacation this weekend! When will you implement cash & point!
Love this App
by Martimar7717 on 2019/10/17 20:27
This app is so easy and user friendly!
Marriott strikes again
by Jmilhel on 2019/10/17 15:38
I am a dedicated Marriott customer but find their IT to be redundant, complicated and not at all user friendly. This app is one more example of complicating the simple.
No customer service support
by number1gueat on 2019/10/17 14:36
No number to call to talk to someone
Ease of Travel
by Skunyon on 2019/10/17 11:39
I love how easily the Bonviy app allows you to search properties in the area of your upcoming travel, understand features at each location, and then plan out your stay. More importantly, as changes come up, the ability to modify or cancel as needed is quick and painless!
LOVEEEEE ITTT😍😍😍😍
by Yokiu23 on 2019/10/17 04:15
THE BEST HOTEL EVER JUST GOT UPSET THAT VALET IS 49$ maybe it should be at least 40$ and self parking 30$ but it’s your rules . Trying to see if there a way if I can get an free valet park day if possible
LOVE IT
by Be-Easy on 2019/10/17 02:53
EASY TO USE VERY NIC INTERFACE
Albert Thomas
by AgabT on 2019/10/17 01:47
Great app, best hotel rooms and excellent rewards program
Great service
by B2BNate on 2019/10/17 00:13
I’ve had great service for business travel and the associates are always willing to help accommodate my needs.
Excellent Maneuverability
by Pridgen629 on 2019/10/16 22:15
Great app with easy to use controls. No lag and always helpful.
Great application
by hectyc on 2019/10/16 21:45
I love the app it’s easy to use and smooth surfing while on the app.
Easy
by BNRSmith on 2019/10/16 20:10
This app is easy and convenient to use! I can reserve a room for me and my family fast and without interruption.
Henry Suarez
by mgssuarez on 2019/10/16 16:45
Beautiful hotel’s I love it
Easy to use!
by Dambrose64 on 2019/10/16 00:50
The Marriott Bon Voy app is terrific! It’s easy to use, intuitive and works well. It’s also very well designed. I like seeing the pics of all the resorts too.
Great app
by rickmville on 2019/10/15 17:15
Love how easy it is to use! Best I’ve ever used!
Rayan Monshi
by Rayan Monshi on 2019/10/15 06:12
Really enjoyable app, just love it
2 thumbs up
by mnm.nandar on 2019/10/15 04:26
I use this app to do everything! Check in, check out, communicate with front desk, bookings, order food. It’s the best! Seamless service, super convenient
Love this Room
by Prettyme333 on 2019/10/15 02:45
Super spacious and New and super clean. Very happy with the price!😍
Always Satisfied
by vvtarget on 2019/10/14 22:25
I am very happy with the simplicity of booking my stay at all the Marriott locations.
Business travel friendly
by perdiehm on 2019/10/14 19:07
This app has been very helpful with my business trips. I can book and make changes on the go. With ease. And makes getting receipts on the fly a breeze. I would recommend this app for anyone staying with a Bonvoy company.
Excellent service
by fr1008 on 2019/10/14 18:36
Great !!! Great !!!
Owner
by Texas Rope Rescue on 2019/10/14 13:59
I use the Bonvoy app weekly. Easy to use. Easy to navigate. Easy to book. And even easy to cancel if needed.
Easy to use
by FH Account on 2019/10/14 11:35
Well designed app. Very easy to use with all the needed functionality
Easy to use
by TOCuilleain on 2019/10/14 08:28
Great application easy to use and navigate. I appreciate the updates.
Trip to New Mexico
by Paysonzebra on 2019/10/14 02:37
Easy to book, fast
Dog policy
by dog$$& on 2019/10/13 18:50
You should wave the dog fees for platinum owners. As a dog owner I will stay at Hilton when I have to travel with my dog.
Traveling has never been more fun!
by Big D Rowley on 2019/10/13 17:01
Bonvoy app makes booking and keeping track of reservations a pure delight. Love the Marriott!
Payment method using Discover card is not available in the mobile App
by fanofmarriott on 2019/10/13 16:09
Payment method using Discover card is not available in the mobile App
Convenience Counts
by WaldoPhil on 2019/10/13 15:34
This app tops all, easy to use, informative, houses nils/invoices from previous stays. Want to use an app that allows you to do all? Download this one!!! Phil
User Friendly
by TruthtellerJay on 2019/10/13 06:36
The app easy very easy to navigate. After one try I am amazed.
It works
by we da shiss on 2019/10/13 02:03
It works - it’s effective - it’s simple-period.
Simple to use
by D word on 2019/10/13 00:33
Very easy to navigate the app and makes booking rooms very easy.
Works Consistently
by KLSnider on 2019/10/12 19:14
I use the app regularly to book hotels and keep track of reservations. The app works consistently as expected. The only improvement I would recommend is allowing the ability to search for special rates such as AAA while searching for rooms with Bonvoy points.
Intuitive app
by @ctionWolf on 2019/10/12 17:15
Well made
Easy to Book and Use
by Ejerry on 2019/10/12 05:01
This app has been greatly improved. I like the search function and that you can quickly find hotels available by location and see various options including use of points and rates. Also holds records of past reservations and bills.
Ok services
by sancorb on 2019/10/12 04:02
Need cash & points option on app.
Password hack
by Gabulldawg on 2019/10/12 03:05
Forced password change that doesn't adhere to password standards and locked me out of app. Had to call twice to finally get reset after 40m on the phone. After 35m customer service tells me she gets these calls all day long. Not good!
Easy App Reservation Process
by Caramel504 on 2019/10/12 01:40
Using the app to reserve my room was super easy. Can’t wait to visit this location!
Long time member
by tee it hi on 2019/10/12 01:13
I have finally teacher platinum for life. I love the way I am treated all over the country by Marriott. Simply the badt
I love this app so easy to use
by BritBratBain on 2019/10/11 21:49
.
Hotel the easy way
by .rocky.$ on 2019/10/11 18:38
Absolutely love this app allows you to see your balance of points, book travel with points all from app and instantly.
Points
by Chase971 on 2019/10/11 18:14
Please update upon receipt and closing out an hotel stay-thank you!
Marriott Courtyard
by Joereb93 on 2019/10/11 17:19
My family and I only stay at the Courtyard Marriott whenever we travel. They meet all our needs and are always the same wherever the location. You know what your getting! A++++
Getting better
by Le Toure on 2019/10/11 15:39
The app initially was not reliable. Over time it is getting much better. I booked three different hotels in 15 minutes. Twice I called the hotel from the number in the app and spoke with the hotel front desk and they were extremely accommodating. Remote check in and specific booking presets are something Bonvoy needs to lock down.
Bonvoy App
by blue iPod mini on 2019/10/11 14:57
Super Easy to use, very well thought out!!!!
Best Way to Book!
by NefMatt on 2019/10/11 11:24
Love the app! Can view ALL rates and book best one from Military, fed employee, AAA. Books immediately and send confirmation 👍🏾
Terrible
by AOB232 on 2019/10/11 03:25
Horrible experience. 2 hours and still cannot connect my reservation with my account. Account has an apostrophe in my name. App won’t accept the apostrophe but won’t find reservation without it. So very frustrating. I give up.
The score really is ZERO!
by Waste of good money on 2019/10/11 02:58
This app, on iPhone 6 running iOS 9.3.5, crashed on launch. Previous versions worked OK. Test, fix bug, recompile, re-release. (9/6/2019 1400 -0500) Crash on launch continues using iPhone 6 running iOS 9.3.5. Problem has not been fixed despite several new app versions being released since initial report. (additional info 10/8/2019 1215 -0500) STILL crashes on launch as of 10/10/2019 2200 -0500. If you don't plan to support the configuration any longer say so and allow reversion to last known-good app.
Just one thing...
by Stephpfahl on 2019/10/11 00:33
Easy, efficient app, but I wish you could sort by distance from a place of your choosing.
Love the app and the brand
by Kelebek Bb on 2019/10/10 22:48
I’ve been a member of the rewards program for a long time. This app is now the only way I book my stays with Marriott. I use the app to book my room, find attractions close by and check in/out. My only issue is using it with shortcuts. Still not successful.
Love Marriott
by PBPaula on 2019/10/10 20:11
I honestly have never ever had a bad experience. Any hotel type, city, state. Best service! Nicest people! That means a lot to me when I travel for work! Need to plan vacation at a Marriott!!
Easy to use
by Krippler3030 on 2019/10/10 19:26
Great APP MAKES MY LIFE MUCH EASIER
App for my iPhone!
by sandyk60 on 2019/10/10 13:14
Love this, easy to use and makes booking rooms do simple. Thank you!
Love the Marriott app
by megatraveler101 on 2019/10/10 11:58
I love the new app! It’s so easy to use and pay $$ or use points. Thank you Marriott for making it so easy!
Missing Starwood
by Tblsr on 2019/10/10 10:54
Nothing like trying to redeem you final points saved from Starwood days only to be unable to click submit on the app and advance the search. God I miss Starwood
Password update - iPhone
by dwdillon on 2019/10/10 04:16
Had to update my password due to security. On an iPhone, it sent me a notification to my email. Got the code then went back to the app which gave me a blank screens so it was impossible to enter code. Since I updated my phone with the new password it would not let me log in. Went round and round 3-4 times trying to reset the password. The for whatever reason it magically worked. Who knows. I understand the need for security, but recommend better testing under real conditions to make it less broken.
Mobile key disappearing
by Gkors on 2019/10/09 23:01
Seems like a pretty good app however the mobile key function disappeared in the middle of my stay. Not exactly sure how a function just disappears like that. Please fix thanks!
Easy!!
by jmbgfwright on 2019/10/09 22:40
Easiest Hotel app out there!
Potential
by Sippinjoes on 2019/10/09 21:34
Has the potential to be a great app. This trip however, I requested another wash cloth through the app. Got a response late the following morning asking if I still needed it. Now I’m standing in front of my room while my daughter goes and gets an actual key because the app key vanished from the app.
Bon Voy App
by J_fehr on 2019/10/09 18:21
I love how easy it is to find and reserve a room using the Bon Voy app. I love it
Thank you that was easy to use.
by scott1233214 on 2019/10/09 18:14
Easy to use.
Amazing every single time
by jj baeza on 2019/10/09 18:08
Easy secure
Survey needed on App for members to review
by LWD22 on 2019/10/09 16:33
Some locations are poor and others are good. Should be able to review each location on service cleanliness and overall quality
I always feel special
by Diane Lyyn on 2019/10/09 15:50
I always enjoy staying at a Marriott. The staff has a way of making you feel special and are very accommodating.
Love Marriott’s app!
by cdfhall on 2019/10/09 15:11
I like fact that I can sort Marriott’s based on reviews- makes it easier to find a hotel!
Easiest and efficient app around
by kaybellab on 2019/10/09 01:37
So convenient. Pick a destination, pick the dates and get great selection of hotels that are rated and complete with pictures. Love the a Marriott property!!!
Marriott dependability
by yjjiyhll on 2019/10/09 01:10
We have never been with any Marriott stay, no matter which brand . A perfect 10 in all categories
Mobile
by Twixx71 on 2019/10/08 23:08
Not getting the mobile key since the last update.
Very Convenient
by BusyBusTraveler on 2019/10/08 17:58
Took me less than a minute to book a hotel in Jakarta. It’s nice because all my info was already stored. The price was better than what my counter parts were able to find. I am a gold member at another chain, but due to the ease and price of my most recent bookings, I am transitioning to BonVoy. Nice job Marriott.
Super easy and useful
by GeorgiaTiger on 2019/10/08 17:23
Just booked a room for DFW Airport in less than 5 mins. Thank you for a great App!
Points
by Rconz on 2019/10/08 14:19
I couldn’t find an area on the app to use my points.
Awesome App
by nik0479 on 2019/10/08 12:54
Simplifies my 50% travel for work!! Takes literally seconds to book!! Love it!! Thank you for simplifying my world!
Past Stays and Receipt Issues
by devon mason on 2019/10/08 12:25
Twice now a past reservation has not appeared in the app and I have had to call Marriott to get a copy of my receipt. Both times customer service did what they could and was very professional but was very limited in their ability. For this latest issue I know my account was linked to the reservation because I checked in remotely and used the mobile key. I was traveling for work and I had my company set up a room block for all attendees of a meeting I was holding in the hotel. We finished early and I checked out early and made sure to get a copy of my bill. Before handing me a paper copy of the bill I was told that it did not reflect the total amount as I still had a time left on the room block but I should expect to see the bill in the app in a couple days. It’s been two weeks and I have not yet seen an updated bill (my reservation no longer appears in my app) but my card was charged the additional amount as I was expecting. When I called customer service, I was told that some reservations can be seen on their end but not mine. Why this would ever be the case? Customer service was not able to email me a copy of the bill or even confirm for me the total amount they see on the bill. Also, none of the nights I stayed had been credited to my account. I have opened up a case number but this is frustrating as I have expense reports I need to complete. I hold a lot of meetings in a lot of areas and I have enjoyed Marriott but I hope they are able to be more reliable with showing my reservations on the app and providing a receipt in a more timely manner.
Wow
by Jacks0900 on 2019/10/07 00:58
This app is so easy to use! And I just have so many options
Awesome App
by Robinjas26 on 2019/10/06 20:21
Very beautiful designed app. Easy use and easy to find a hotels of your connivence.
Needs help
by Roxy999999999 on 2019/10/06 19:26
Constantly asking me to renter id and pw and Doesn't accept them and makes me change them. And then doesn’t accept the new ones. I’ll never use it
Love this App
by ReadyRae83 on 2019/10/06 18:52
I recently discovered this app when I booked my daughters 18th hotel party and I love it! The ease and convenience makes finding rooms and reserving non-stressful. Just put in an area and the app does the rest. Great App!
Great gym service attendant at Detroit Marriott.
by Mark@2-10 on 2019/10/06 15:33
Just at Downtown Detroit Renaissance Marriott and was well served by 40th floor gym attendant. She’s takes great proud in her service to Marriott guests. Pass out water and fruit. Asked if you needed a towel or anything. J. Mark
Easiest way to book!!
by PlumLove on 2019/10/06 13:40
I absolutely love how easy it is to look at member rates, book with points and see all the options for the area I’m traveling to!
App never opens
by Beadieyez on 2019/10/06 13:22
The app never opens
App is amazing.
by Josephburton on 2019/10/06 08:14
I like staying at the Hilton more than Marriott (they treat you better) however, I’ve been choosing to stay at the Marriott more often strictly from the ease of use of the app. It’s second to none. Very good app!!!
Awesome
by Sam06101248 on 2019/10/06 01:06
AWESOME
Love Marriott
by Paul40Burbank on 2019/10/05 21:48
Platinum Business Traveler who always chooses Marriott Properties for vacation! My most dependable travel vendor!! Marriott is the best
Marriott App is Very Convenient
by Wife Dogg on 2019/10/05 20:34
I can book on the fly! Nuff said.
Broken reinstalled several times
by Janz7117 on 2019/10/05 20:11
No longer works
Lifelong Marriott Guests
by DaveinBolivia on 2019/10/05 14:26
We will always stay at Marriott properties and can't say enough about the care they have shown us. I turn 70 this month and we planned a four day three night getaway to celebrate. One night in Kiawah and two nights in Historic Charleston. We've stayed at the Courtyard before and it is very nice. I was hoping to stay in one of the boutique properties or possible the Renaissance (where we also had stayed). However, neither hotel came up as being available when selecting my senior discount. When I removed the discount and both came up as being available. I only wish I understood why this happens to longtime Marriott Rewards BonVoy members that are also seniors. We still wouldn't stay anywhere else.
Printing receipt
by Fantastic App!! Get it now on 2019/10/05 01:54
The app doesn’t allow you to print the receipt
Slow App
by DarthSpanky on 2019/10/05 01:35
This app takes forever if it even loads at all. Chat also takes a super long time. Reloading doesn’t work and clicking any button in app works about 5% of the time. It’d be convenient if it actually worked.
Map view hard to use
by Talirose06 on 2019/10/04 21:04
My only negative is that the map view doesn’t work well on the app for my iPhone
It is make my life easy.
by olivia_figg on 2019/10/04 19:16
Love this app. It’s make my travel plan is easy. Make my travel better
Great!
by BBBarkley on 2019/10/04 19:11
Love the bonvoy app, works well! Thanks!
Easy to use
by Plee6 on 2019/10/04 18:32
After a few iterations, Marriott has become quite user friendly and easy to navigate. The only recommendation I would give is to add a communication note to the reservation input, or leave a button to enable customers to add comment to their reservation.
Reservation on Bonvoy App
by MikeWmson on 2019/10/04 17:37
Just made my first reservation on Bonvoy. Easy to use and met my needs.
Bonvoy App
by BigWillieRollin on 2019/10/04 04:15
Very intuitive ! The combination of properties available and the ease of booking are unmatched with other chains and applications.
Great for on the fly reservations
by missrockstar33 on 2019/10/04 03:48
Very easy to use and intuitive app
Needs Improvement / Name Matters
by Laughy_taffy;) on 2019/02/14 06:03
App is a great step forward. I use it extensively; however, it often seems app communication and the check in procedure don’t match. Recently checked in with very friendly professional service but there was no connection (it seemed) between the reservation and front desk. They asked about my preferences which had been selected already. This is really not a problem especially when they are so friendly it just seems they need to marry up better. BONVOY in my opinion is not a classy, professional name presentation for such an outstanding organization. Value and elegance in varying levels, have always been your mantra from the Fairfield Inn to the Ritz-Carlton. I am older and perhaps this name and marketing plan is designed to target the younger more stylish generation. Apologies as I only wanted to share and perhaps this is not the right venue.
Poor Design and Functionality, MARRIOTT PLEASE LISTEN
by Bimini bill on 2019/02/16 22:07
This new App is almost useless. It is not user friendly or intuitive. It is also generating hordes of unnecessary paper if you want to print your reservation details; there are way too many advertisements to “partners” on it’s side bar links to “Get more Info” (or similar words), and fonts are overly large for what we need to see. However, when you click on any of the links, it just takes you to the overall Bonvoy site. You would think that if you want to see local dining options, it would link you to restaurants in that area, but it does NOT. Ditto for the other ads included - car rentals, things to do, etc. Total waste of time. MOST IMPORTANTLY, there is no where that I can find in this App that I can submit my room/stay preferences (room location, view, housekeeping, etc.). Marriott needs to QUICKLY RESOLVE the functionality of this App for it’s loyal members. I have had to call Owner Services, my home resort, and email the customer internet/web support numerous times and spent hordes of time about my upcoming reservations- most all were to no avail to resolve my requests. As a multiple week owner at a high demand resort in Vail, CO (Streamside) I find this to be an unacceptable level of service. The only folks I’ve found responsive are those at the resort, who assist as they can. Marriott, PLEASE FIX THIS! Platinum Elite Member (Xxxxxx559)
Good But Needs Improving
by Mikey1492 on 2018/01/05 06:25
The app is good, but could definitely be better. I completely agree with the other reviews that any function in the app that was designed for interaction with the hotel staff (chat, special requests, etc) is useless. I’ve tried it several times and then called the front desk to ask if they’d received the request. None of them ever had. And more times than not, the person who answered the phone didn’t even have a clue as to what I was talking about. Marriott needs to focus on training and ensuring that their hotels are 100% on-board with the app communication features. Another HUGE improvement that could be made to the app is a floor plan map (per property) that allows guests to choose their room at check in (right now the check in function is essentially useless). Hilton has this feature and I LOVE it...to the point where I choose Hilton sometimes over Marriott because I get to choose my room and see exactly where I’ll be staying. Many Hilton properties also use keyless entry that is built right in to their app. I really like Marriott and I have bounced between all 3 statuses for over 20 years. But they need to keep up with the times and the competition.
Just updated, could be better
by la vida vira on 2018/09/27 05:46
First I’d like to say that their customer support for the app is amazing! It felt like a team was on the case for troubleshooting and my problem was resolved in about a week. I tend to go through Ebates when booking with Marriott. The Marriott mobile site accessed through the Ebates app had a filtering issue (after choosing the airport shuttle filter, it would refresh back to the search page saying no hotels could be found). So I decided to use the Marriott app to look at different properties close to the airport I’m flying out of. I realized that I couldn’t filter which properties had an airport shuttle on the app. I find this troublesome because I usually travel with a pet. So if I can’t use the app to filter results, I either have to use the mobile site, or wait to get access to a desktop. I’m fine using the mobile site, especially since I access it through Ebates, but the point of an app is convenience. If I needed an idea of what’s available for my travel needs, I prefer to use the Marriott app. But I won’t be able to do that if I can’t filter the results.
Would be great if hotels actually honored half of the features!!!
by BusterSEMM on 2017/12/30 00:06
Marriott Corp has tried to make a good app - but problem comes to the fact little to none of the hotels use the pre-order functionality to stock your room, they don’t use the chat function if you need something while at hotel, they do not honor the checking or late checkout out function (they don’t care and still need to use old school process to know if they can accept a late checkout). App does not notify you of a room ready early either - as the hotels don’t use the feature. App is good to book and change hotels if needed - to change a reservation you are better off cancelling and rebooking as app is not flexible on honoring changes. Basically the app is good to track Marriott points and the progress each year to make Reward levels (not a perk for me as I’m lifetime Platinum member). So being lifetime Platinum you would think Marriott would listen to their customers and force their Marriott properties to use the features in the app - or do away with the features all together. FYI - I’m also an Elite member with Hilton properties and guess what - their Hotel locations use the app and it actually works really well...
Way behind compared to Hilton Honors App
by DM8397 on 2019/04/18 04:12
This app is not as user friendly as it could be, and it has poor functionality. There are way too many arrows and clicks to have to go through in order to get basic reservation information. I’m a Platinum Elite member who is about to hit Titanium Elite. There is such a difference between the Marriott App and the Hilton App when it comes to ease of use and feature functions available. For one, the Hilton App allows me to pick out my specific hotel room on a hotel map when I check in. Why can’t Marriott add this as a feature??? It’s an amazing feature! In addition, I hate that you cannot add filters for pricing and ratings to filter down results. This is so basic, and yet Marriott doesn’t offer it. When I am traveling on business and I want to filter out hotel brands that are way out of my company budget range for a particular trip, there is no ability to do so. I am forced to scroll through results of hotels that are $400+ per night and out of my company budget range for particular trips.
App is inconsistent and promotional programs are significantly behind
by pDall on 2018/10/26 19:17
After reading about 20 reviews I would have to agree with the following issues; 1. I too don’t see how much money I have spent in 2018 to hit ambassador level. I have 154 nights so far but have NO CLUE how much money I am away from Ambassador. This feature was on my app but it quickly went away. 2. The chat feature is conceptually great but practically awful. I have confirmed with multiple hotels (especially the Marriott Irvine Spectrum) that all my requests have been fulfilled. Unfortunately none of them were in my room at check in. 3. Inconsistency of the mobile key function. I select the mobile key function during the mobile check in process but rarely get the mobile key once I check in at the hotel. Even at hotels that offer the mobile key (Marriott Irvine Spectrum), I don’t have the mobile key on my app. 4. Marriott has consistently reduced their promotions throughout the years. What were once industry leading promotions are now significant behind other properties.
BonVoy: Easy to use, extremely accurate
by rmj0572 on 2019/09/02 17:19
I reserve rooms or “getaways” almost every weekend and I’ve never had an issue with the desktop site or the cell phone app. The information is always accurate. The detail really provides everything you need to know about the hotel you select, the amenities & the service. The photos are extremely attractive & represent the exact description of the hotels. I have been using the app since it was SPG for several years now & I will continue because of the great point plan in place for members. I strongly suggest you sign up because after a certain number of stays, you get such great deals as free nights, early check-in & late check-out & you build points to move up to higher tiers of membership, which gives you even more perks. Best app & most frequent app I use. Definitely the best benefits!
Marriott is life
by jph387 on 2019/09/15 22:03
Have been an avid Marriott supporter for 8+ years now. While we have many options, and I stay at many group’s locations due to work, I always enjoy my experience much more at Marriott properties. They also continue to improve everything they do as time goes on, ie. recently upgrading to the Bonvoy programs, location amenities, accommodating valued customers - not mention any guests, and the overall experience at most properties. While some could talk about complimentary food and bev offered at other corporation’s properties, while mentioning the Marriott properties that don’t include, it’s irrelevant. I’d pay for an exceptional meal at a Marriott property before acting like a complimentary garbage breakfast included somewhere else is an incentive. Marriott or bust
Works great most of the time
by Schnitz44 on 2019/09/09 22:14
Overall I love this app. When trying to book some hotel stays on points I occasionally get random information and error messages. Example - I tried to book a “stay 4 nights get the 5th night free” at the st Regis in Punta Mita on points in early January 2020. It’s a busy time of year and hard to find spots available for stays on points at this time - but that said, When I attempted to check availability - I would see that the stay was available, and I would then click on the stay to try to book, at which point in time I was told that it actually was unavailable! Stuff like this drives me nuts in apps. I know this is some complicated stuff between the hotel management locally and the Marriott system etc, but cmon - it’s a Marriott/SPG power house. These glitches should be a thing of the past. Overall tho I do love this a and it works well about 90% or more of the time for me.
Where great features go to die
by Ryan Sleevi on 2018/10/04 01:25
With the SPG/Marriott merger unifying the apps, a number of the great features of the SPG app are gone. Traveling a country where you don’t speak the language and they don’t use the Latin alphabet? SPG App had your back with “Show Address in Local Language” right from the reservation. That functionality is gone now, as is almost hope of finding the address through the Marriott website (hint: maps apps help, so long as they aren’t blocked in the country you’re visiting). Want to take advantage of Your24? Not a problem, there’s an app for that! Or at least, there way, until the app unification - masked by policy changes that now require your Ambassador to request it. Want to make sure your SNA is being processed? Worry no more, because now you can’t see what reservations have pending SNAs. The App is a big step down from the functionality that used to be available, and as others have pointed out, most “functionality” there is requires contacting the hotel or Marriott directly. The one upside is you can view your reservations, so it’s got that going for it, I guess.
I miss the old SPG app...
by KLS2222 on 2019/03/28 21:46
My advice to the developers would be threefold. First is to make the overall design more intuitive. It is trying so hard to be sleek that it is hard to navigate to anything. Second, it does not sync up with my actual travel well at all. I travel for work and move from property to property. I checked out of one hotel this morning and into another this afternoon, and hours later it is still displaying me as being at the first hotel, so I can’t access any services for the property where I actually am. Finally, I miss the old SPG app/site ability to book multiple rooms but put each room under a different name/Bonvoy number. When booking travel for myself and my colleagues, my only option on the app is to book everyone under my name/account and then at check in we have to split the reservation up. SPG used to let me make a single reservation but have each room assigned to a unique guest name/SPG - would be lovely to have that feature back instead of jumping through hoops at check-in.
Could handle password changes better
by Not Billy Beane on 2019/08/25 15:13
Marriott forced a password change. I used the website instead of the app to manage the change (which was its own headache, but that’s another review). When returning to the app, it could not recognize my account and password combination. Neither by account number or email. Worried I had misspelled my intended password on the website, I reset it on the website. I tried the app again using my account number, and it couldn’t manage the new password, again. I tried my email, and now I’m on an account lockout for 30 minutes. Why am I being punished because the app doesn’t recognize the password I was forced to change? Marriott could have managed this forced password change so much better than this, instead of springing it on a user when trying to use the app. Use two-factor means to authenticate it is actually me on my phone, and make me change the password on a computer the next time I use the website. This isn’t hard.
Disappointed with experience.
by Apples813 on 2019/07/23 12:36
My wife and I have used Bonvoy to book vacations and business travel. We enjoyed using the service due to its ease of booking and for the perks of obtaining points towards future bookings. After our last two bookings through the app, we noticed we didn’t receive points from booking through this service. After calling customer service, in which the representative was extremely rude and talking over my wife, it was determined (via the representative) that the booking through the app was through a “third party”. I intervened after listening to the representative talk over my wife, and asked for clarification to how booking through a third party on their own app was possible. After stating this was deceitful and while talking mid sentence, the representative hung up on us. I’m sure this will be placed as a “dropped call”, however assuming the reliability of land lines, I find that doubtful. My wife and I both own businesses and if this were acceptable practice for our customer service, the individuals would be fired.
Could be much better
by Swtdee on 2019/01/13 15:43
I’ve been a platinum premier elite for 6 years and am sad to say Marriott has lost some of my business last year to a competitor, and it’s primarily because the competitors app is that much better. The best thing about the competitor’s app is the digital key. I am a road warrior and can arrive to a hotel very late in the evening, and prefer to skip the front desk and get right to my room. I enjoy the fact that if I see a busy front desk at anytime, I can whiz by and settle right in after a long trip. The Marriott app loads their hotel images at such a sloooooow pace it’s excruciating. I find myself opening up the trip advisor app, which is a much quicker way to view the hotel room images. Flipping between the two apps is a lot quicker than waiting for the Marriott photos to load individually. If they fix these things in 2019, I’ll would stop splitting my business between the two hotel chains, but for now, I’ll enjoy being a Plat Premier Elite at Marriott and Diamond at the other.
Marriott App
by Tarheel1992 on 2018/09/29 10:57
The Marriott app is a great tool that works fine. The reason I rated it a two is because for some reason my app doesn’t have all the features that others have. I’m specifically speaking about the “spend” amount needed to reach ambassador status. I had it on my app for about a week and then it disappeared. I updated my app and I have it loaded on a second phone so I doubt its an update issue. I looked at my coworker’s app and it is visible for him. Everyone wants to blame the merge but no one wants to fix it. How can your rating be 4.7 when the VAST majority of ratings over the past several months are one or two stars? I’ll wait..................Because your average is skewed in such a way to show Marriott in a better light. Not a true rating of you product. If you are an executive at Marriott tracking metrics then you need to make this a top priority. Stop accepting excuses from your team and correct all your problems.
Baffling
by stitchwiz on 2019/04/15 01:53
I have a reservation at a Marriott Westin resort tomorrow. I received an email that the only way I could check in online was to download this app. I did so. I entered my info and reservation number and it kept saying it didn’t recognize it. It referred me to a phone number that I called. After wading through an interminable thread of questions and messages, all unrelated to my problem, I was put on hold with frequent promises that someone would be there “momentarily.” After 15 minutes without said momentary assistance, I hung up and called the resort directly only to find a longer string of questions and messages, some the same as the previous call after which I was dumped into the same no-mans land as earlier. By the way, the background musak was not tuned in so the static made the frustration that much more pronounced. Total time wasted: 35 minutes without an answer to my question or confirmation of my reservation. Do you have human beings that work there? And, look up the definition of momentarily...
Decent app, but useless rewards program
by Post Pro on 2019/07/01 22:26
If you book and pay for your own hotel stays, this is a solid app. Customer service can be very helpful with your questions. But if you’re like me and travel is a mainstay of your career and a travel agent books your stays, then Marriott and it’s hotels will no longer credit your stays to your account. To be more clear, if your employer or the company you work for pays the actual bill, you will no longer be allowed to keep your stay credits so the rewards program is completely useless for you. This is the only chain that denies the end user their stay credits. Other hotel chains still credit stays with the end user regardless of who actually paid the bill. Airlines still credit the end user regardless of who paid for the ticket. If rewards are important to you and you travel frequently but aren’t ultimately responsible for the bill, then you may want to consider other choices besides Marriott. Safe travels!
No receipts?
by QuickExit on 2018/07/27 14:37
Why can I not see or request a folio receipt? Unless you check out with the app during, I guess, the day of actual checkout can you request it emailed to you. Apparently after the fact it is kicked from your history, at least until it falls into your Points section. But then you can’t get the receipt off that page unless you call. Half the time I call, email sometimes never comes through or person forgets to send, etc, Please add a request receipt feature that should be housed under the my reservation page. Should have tabs, Upcoming, Cancelled and then add History or Recent Trips. Anything to recall or request a receipt faster and easier after the fact would be very helpful. Thanks!
Ambassador privileges feels like name sake - but truly you can’t avail it.
by Pk-ATL on 2019/06/13 23:55
I had booked the Manchester Airport Marriott hotel more than a month ago and had requested for 24h Ambassador privilege. I had reached out to Customer support make sure that I have the confirmation for same, and she mentioned that I would get the confirmation right away - which I never received. Yesterday I reached out again - where the customer service person confirmed that the hotel has my request and asked me to reach out to Ambassador service to get a confirmation. Today I get a note from the Ambassador “Austin Jones” that the hotel has been sold out and hence they can’t confirm. I just noticed the email - and I could book the hotel for the prior date which means it was not sold out. Really disappointed with this process. I have similar experience with suite nights. I had requested for a hotel in Paris for more than a month ago - but never got any confirmation. I have a similar request in another hotel, but I am not sure whether I will get any upgrade to suite. I just hope this is more of a European hotel process and not so for American or other continent hotels.
App great for booking. Needs work for check in
by Spinfiber on 2019/06/27 20:34
I have used the app for while now. I use it for booking and love it. Up until today the mobile check in has been successful. Not in how it works, because it doesn’t give feed back that it actually worked and you can check in multiple times.... all while while traveling I have asked for a check in time and my room has always been ready. Even before three pm sometimes. Today however, I was told the app is just a request and that there is no guarantee that the room will be ready and that the hotel has a strict 3 pm check in. So what’s the point of a mobile check in? Why doesn’t the app tell me that? I get to sit in a lobby and wait when I could have stayed home till check in time since this is a 3 night staycation & retreat for a group of friends.
My second home
by sammytoma on 2019/04/27 22:17
Marriott Bonvoy has made my travels worldwide , 100 folds, more enjoyable and so much more pleasant... as you age and acquire more and more life experiences , you realize how much depth and wisdom is incorporated into the treatment you receive by the staff and the unique experience you are given by a special attitude( probably trickled down and guided from the top) by most of the levels of the organization’s personnel. Even if there are some incidents in a lower level , and there always are in the real world, the minute a higher authority gets involved... the gates of heaven open up to make you feel so special and that you matter so much To the Marriott bonvoy family . Thank you for making me feel unique and important to you❤️
Make bill printable from app
by Alft70 on 2018/01/28 06:15
Business travelers could really use this as a convenience. It seems to be getting more and difficult to retrieve my bill. Can't retrieve on the app at all and not all bills are showing up as viewable on the mobile website. Really not good customer service having to copy the ebill into a word document to transfer it or take a picture and scan it all the time when you're running all over the place. Would be nice to be able to sit and transfer it over when you have downtime like I do now, but can't because the app doesn't have that feature and the only option I have when I go to the website and view my bill is "rebook". My laptop is not always handy. Please make this easier for your mobile customers.
Marriott Experiences
by F. Michael Berry on 2019/09/20 11:57
For approximately the last four years, I’ve been having to stay at various Marriott locations, primarily in Southern California, marquis Marriott in San Diego, Bayview Marriott in Newport Beach California, and most recently booking for a weekend in Palm Springs. I have yet to be disappointed with the property, staff, or food and beverage. So lone as you continually impressed me with your standard of service, I will remain and loyal Guest of your hotels/resorts. Thank you for your dedication to exemplary guest service, and hospitality. I am not a wealthy individual, however I appreciate a quality experience when I travel. Your staff has always made me feel welcome, appreciated, and every bit as important as any other guest on your property! My most sincere gratitude. -F. Michael Berry
Unfair rewards program
by jtcsr on 2019/02/13 13:16
I needed two nights to move up to platinum Premier elite.(73 nights, needed 75) Reward program department told me I had plenty of time due to my “anniversary date” January 2019 my nights reset to zero. When I called and questioned the situation rewards department told me they cannot do anything and if I did not like that to call corporate. I did call corporate and they told me they had no Ability to move me up to the next level nor could they give me the two nights as a courtesy. They wished me luck in starting over this year. I am sure Marriott rewards will still not be able to assist me and my problem. I am shopping around different hotel brands and loyalty programs as we speak
Things slowly going downhill
by Pete665544 on 2019/03/25 16:01
Not normally a review person but this app broke the camels back. I’m a Titanium Elite (the levels and rewards have changed) and have noticed some things slipping. Previously a platinum elite, the changes I’m feeling are: platinum line not dedicated and speed of answer dramatically changed, the required points for rooms changed, sometimes without advance warning while booked, the cancellation policy is no longer valid at some hotels, there’s blackout times or I should say they won’t set you up with a room if the “points” rooms are occupied as they raise costs for special events... and now the app: navigation is pretty useless and constantly pushes you to a self serve model. Understanding there is a need to increase revenue but this is the hospitality industry; make us feel important. The one good thing was seeing that my free night from the Marriott card expires which I didn’t know.
Point system isn’t fair !!!!
by Coach Biggsy on 2019/03/25 04:20
There is a problem with the way you can earn points. I stayed two nights and gave the hotel my member ID, which they took and after paying cash I never received any points for my stay. I questioned it after month went by and after being put on hold for 45 minutes I’m told that it was ineligible because of the way the reservation was made. A stay is a stay, why would or should it be ineligible? There are other hotels such as Hilton that makes a stay easier. I will go out of my way from now on to avoid booking with a Marriott Hotel. Thank but no thanks Marriott. It isn’t fair how a member can earn points. It needs to CHANGE, don’t you make enough money already from us that you have to make it so hard to earn points. It is probably falling on deaf ears. It seems like Marriott don’t care if they run people off or care for anyone’s thoughts. Maybe your Corporation should start a team called “WE CARE”
Worst Hotel Program, Worst App (Lifetime Platinum)
by yph23 on 2019/07/23 02:45
Making the switch to Hilton.... This hotel program has gone down hill considerably. I am a Lifetime Platinum and have amassed a good amount of points but they’re nearly unusable because of Marriott BS “no blackout policy” which essentially allows hotels to limit rooms available to be booked with points. Not only that but you can’t even book suites with points. So now you’re left with booking a hotel on the side of the highway during the off-season as your only option to use points. I want to use my points on a vacation, in a nice hotel, and with a suite. Not an option anymore. Now for the app, who designed this thing? You can’t switch to local currency, you can’t search with flexible dates, you can’t easily use the map function, and the list goes on. Whoever is giving this app 5 stars probably has experienced a real hotel app before. After 600+ nights, it’s on to Hilton, goodbye Marriott.
Customer Service Greatly Lacking
by SpartyOn123 on 2019/03/23 22:13
I have been trying to contact somone about a breach of my account for months now. The only time I have been able to reach someone by phone it was the weekend, and I was told someone would contact me during the week, and no one ever has. That was several months ago. I am in the military and currently overseas so that makes it more difficult as I dont have a US phone number currently and due to the time difference. The fraudulent charges on my account ended up being refunded by the credit card company rather than Marriott. Without anyone ever contacting me, my account is now under audit, and has been for sometime. Because of this I am unable to sign into my account. I cannot get anyone to speak to me about this, despite attempting to contact the company weekly for the last few months. As someone who had almost $1,000 fraudulently charged using this app, that is unacceptable.
Love it!
by smile4bree on 2018/03/28 01:40
This is a really well designed app! I love all of the full service features. In addition to the normal booking features, getting directions and calling the hotel - you can actually interact with the hotel during your stay. During our recent stay, I was able to adjust our estimated arrival time and get an alert when our room was actually ready, order more towels and a blanket (which they brought up to our room a few minutes later), use the chat feature to request a late checkout. These feature worked great for me, but I can see where the responsiveness of the actual hotel could effect results. Just one more reason we ❤️ Marriott!!
App looks nice but poor system behind it
by KingKong_SD on 2019/03/30 05:44
Have been Platinum member in the last few year. I have to say this app and the system behind it is awful and very hard to use. You would think the Marriott number would be your account? No it does not. There are many things you need to get it right “at the front desk”. For an example, the system is broken if you want to request a mobile key for room access after you checked in. Or it does not give you anything if you did not ask for it with APP but ask the front desk. If an APP only makes your stay more complicated, what is the value of it? My suggestion: fix the problem; or keep it simple.
Makes Life Easier
by Ace 3352 on 2019/05/07 14:30
Traveling with Mariot as my family’s go to hotel chain has always been a convenience because we are rarely disappointed with the level of hospitality and customer care. The app is simply an extension of that care and convenience. Being able to make quick reservations and compare various amenities without going from one website to another or making 10 phone calls has been amazing! Also, check-in is so much easier! I thoroughly enjoy using the app to book and manage my reservations. I only took one star because recently, I was unable to book through the app because a few hotels in one city were not listed, but we still had a pleasant experience at that hotel.
What is going on???
by Mikey&rach on 2019/05/01 03:25
Devs & IT folk: what is the problem? Ever since the swap to Bonvoy, I have noticed the following problems: -Past stays don’t show up on the tab that says “past stays.” It’s been this way for months. -Stays routinely take 10 or more days to appear in my account. This means that the process is still very manual. Why? -Bills are not being posted on my account in a timely manner and infrequently, not emailed to me at all. We have deadlines for our expense reports, just as I’m sure you do. -It is not possible to update a credit card through the app or mobile browser. I had to call the “Titanium” support line to do this. This was precipitated by my hotel informing me that they could not issue a bill due to my card being expired, even though they swiped the new card when I checked in. Five days after doing this, I received a call from my hotel threatening to cancel my reservation unless I gave them an updated card because the one in their system was expired. Until you fix these GLARING infrastructure problems, please inform your front desk associates that whatever the problem is, it is likely Marriott’s fault and not the guest’s fault. Threatening to cancel my reservation when I am already on site at the client’s office is totally unacceptable.
Booking hotels and reliability
by Mike Spaulding on 2018/12/16 02:52
You aren’t able to actually book a hotel from the app (IOS). It sends you to their website where you have to go get your credentials which you don’t have because they are in the app. When you go to the mobile website there is very inconsistent availability of all the features like room pictures. Regular problems searching on the app. Right now the app is unable to return any results. Between the lack of full functionality on the app and the inconsistency of the apps reliability the app deserves a very low rating. I am a long time Marriot customer and Platinum member. I live the hotels and properties but the app is very frustrating.
Convenient but some glitches
by Piratemommy on 2019/06/27 06:25
The app works really well. It’s easy to find a hotel. It’s easy to see prices for members versus standard prices versus point costs. The pictures are good. It’s easy to navigate. The information is easy to find for each hotel. However, it allows you to include additional information for your reservation such as requesting extra towels or a late checkout. Not one single time has the hotel had that request in its computer system when we’ve checked in. We’ve stayed at a Marriott at least 10 times using this app and the hotel never has that info so I have to request the info all over again when I get to the hotel. Otherwise everything works well with the app.
Not so Pet Friendly
by Brohart on 2019/04/19 20:06
Great app for the most part, however, I travel with my small/med sized dog at least once a month and need a hotel that is pet friendly. It is difficult to filter ACTUAL pet friendly hotels, i.e. no $150 fee per night just to have a pet stay. And the Marriott merger made the selections even less pet friendly because almost all Marriott brands carry a fee. I would love to see a Pet Friendly No Fee filter option. It is frustrating having to dig into the weeds of all the fine print just to see if we will get charged hidden fees. I think you should change the filters to “Pet Tolerant” for those with fees and “Pet Friendly” for those with NO FEES. And extra filters for the dog size. Even if there are no fees there is usually a weight cap.
Xi’an Westin
by sryan79941 on 2019/07/05 04:46
I was worried the service at the Xi’an Westin might be reduced after the merger. I have could of not been more wrong! If you ever plan to go to China and see the “Terra-Cotta Warriors” or the Xi’an’s famous “Walled City” stay at this hotel! The “Blue Goose Pagoda” is right out your door! But the best part of this hotel is the service you receive. From the moment we entered, to the moment I had to leave, it was exceptional! There is a very specific reason. The executive lounge is is incomparable. I travel a lot, 90% of the time most years, and I have not seen this level of service from any other hotel. The Executive Lounge personnel are the reason I come back here when ever I get a chance. For business but especially for vacations with my family. I was delayed getting to Xi’an but my wife and son went ahead and with one call to Stacey, the head of the Executive lounge, I knew they were in great hands! Thank you Stacey! For making sure their trip was so enjoyable. I know you spent hours on the phone making sure everything was good! My family and I really appreciate it!
Not reliable!
by Grandma Shops on 2017/11/11 21:28
We thought this would be a great tool to use for checking in while we are driving to our next destination. We tried checking in using the App and on that particular night we were staying on points. We received a confirmation that we were checked in. The desk clerk welcomed us and thanked us for checking in with the App. The next morning we received a notification from our credit card company that we had been charged for the room. When we asked the morning desk clerk why we were billed her answer was “you didn’t check in so you were charged a no show room fee”. It took a few days to get the charge removed from our credit card. We just tried it again and now the App won’t let us check in... Very frustrating
Saving my phone number…
by Bombcapt on 2019/08/22 19:49
I am a diehard Marriott fan, premier platinum, now titanium elite, (someone needs to teach the new marketing team that titanium if they left valuable metal than platinum… Who came up with a genius idea?) for over three years. As with any merger, there are growing pains and issues of which I have no unreasonable expectation being solved immediately. However, I have now updated my phone number with the app a dozen times and it still does not recognize my number, my member number, ever. Highly annoying and the IT personnel have“Fixed it“ many times. Service has remained largely steady, but for first time ever I have had a Marriott agent become snarky with me over some of the problems with the app or forgetting to Credit me my points as if it was my fault. I am always cordial and patient but I am starting to become impatient after nearly a year of this. Marriott needs to fix these simple issues and soon. I believe Marriott has the superior product on the market, and I dropped Hilton altogether 4 years ago. I have no intention of going back to them but I would like to see Marriott regain its composure. Thank you
Good Luck Getting Your Points, Go With Hilton
by cfabrian on 2018/10/22 16:54
I live in hotels year round for work. Found it really disappointing that Marriott struggles to keep track of your points. Multiple times I have had to submit stays so they get added to my account. I feel like they leave it up to the customer to track their stays. If you forget to submit a stay it’s on you. Hilton adds points from your stays every 3 nights, Marriott only adds them after the stay is complete and I have lengthy assignments, so it typically takes them 10 days to reflect the stay on my account. Half the time I have to submit a claim. Save yourself the hassle, go with Hilton.
Lifelong Marriott Guests
by DaveinBolivia on 2019/10/05 14:26
We will always stay at Marriott properties and can't say enough about the care they have shown us. I turn 70 this month and we planned a four day three night getaway to celebrate. One night in Kiawah and two nights in Historic Charleston. We've stayed at the Courtyard before and it is very nice. I was hoping to stay in one of the boutique properties or possible the Renaissance (where we also had stayed). However, neither hotel came up as being available when selecting my senior discount. When I removed the discount and both came up as being available. I only wish I understood why this happens to longtime Marriott Rewards BonVoy members that are also seniors. We still wouldn't stay anywhere else.
Getting better
by ThatsOneSweetPieceofApp on 2019/06/04 19:29
Still lacking. Stays take 7+ days to show up, and the teams are a bit annoyed when you call to get them to do it manually when they’re past the ‘acceptable window’. Even then you don’t get your submitted preference points - like green choice, and they don’t trust you when you ask. The mobile checking is basically useless - and the mobile key works 1 in 20 times, and they say you can skip the desk - except they never tell you your room number - anywhere - not even in a push notifications. Any preferences are hit or miss if they make it through to the hotel. It’s the 21st century - a week to ‘process’ is a bit of a joke. They don’t wait a week to charge me...so some of their systems have low latency. Curious how that works.
Needs better rate display options.
by Bsmoet on 2019/02/15 21:49
I am eligible to use multiple hotel codes when booking rooms (one for work, one for AAA, and like everyone else, the typical list price). Between these three options, I never know which will provide me the lowest rate. There is a feature on the Hilton Honors app that always gives you the lowest rate when you have multiple codes. There was also a feature available on the old SPG app which would display up to four rates at the same time. With Marriott, I have to conduct three separate searches to find the lowest rate, and it becomes even more complicated when I am comparing multiple hotels. I recommend Marriott reintroduce the feature to search using multiple codes at the same time. The current method is highly inconvenient for customers, if not unethical as it forces unaware customers to pay more when they are entitled to a cheaper room.
Decent, but needs some work
by Connor Fitch on 2017/12/18 13:05
I can appreciate that Marriott tried to differentiate their users App experience from competitors, however, it creates a clunky feel with an overall worse user experience. It is impossible to view previous stays inside of the app (you have to go to the Marriott website), and navigating is done by a “wonder button” for lack of a better phrase. You can not selectively toggle between individual menus, but instead tap a button the Marriott symbol which cycles you through the different menu options (booking, account, current stay). When selecting directions to the hotel through either google maps or Imaps, it uses to coordinates which I find weird, and difficult to verify. Further, the app has a heavy reliance on the Marriott website. This results in long loading times for different screens and a poorly integrated experience. Aside from that, the screens look good and it has a modern feel, but needs some serious work in the realm of usability and integration. Marriott is a great brand and I hope they can address some of this in future updates! I strongly prefer the Hyatt and Hilton apps for comparison..
Like the app
by Liketostay on 2019/07/03 01:46
I always choose Marriott hotels unless I am doing business and it is an inconvenience based on location . The app has the hotel number and all amenities. It did have some problems when it first started but now I think they are taken care of. I use Mobile checkin and I know this app has saved me time and money. Last week I used the Mobile key because it has become easier to keep up with my phone than the key. I requested more towels as well. I look forward to using the SIRI voice activated control this week. From the app, I noticed there is complimentary breakfast and reception. I like it.
Kumar Bavishi
by Kumar Bavishi on 2019/04/11 09:15
I am thoroughly satisfied being Marriott platinum and platinum elite member from last nine years and this year being part of Bon Voy member. I spend average 90 nights per year on the road between domestic/ overseas travel. I really appreciate care taken by the staff and warmth shown by the management of Le Meridian Coimbatore India each of my visit every month during last two and half years. I wish Courtyard Ahmedabad could learn from the fellow hoteliers what service means in the hospitality industry. Please do not take my statement wrong. They are OK. When you are part of the hospitality, OK should not be your MANTRA. You should be above the crowd particularly being Marriott
Best for hectic travelers & working remotely
by SoulArt Inv on 2019/08/28 17:22
I have been using this app since its launch and it definitely saved me a lot of time in checking in and out. I’ve used the chat feature on all properties I’ve stayed at for anything I needed whether it is valet, change in room type, arriving late or early and so far I’m impressed on how front desk handles this consistently! I would continue to use this and have recognized the benefits of not having to wait too long and my keys are ready or I can leave on the rush straight to the airport knowing I can check out from my phone and my folio gets send to my email.
good app but...
by Bob Biggs on 2018/03/06 13:24
I changed credit cards and deleted off my profile, added my new marriott premiere. When I checked in at the hotel they still had the old credit card number, which I had deleted and which i did not want used for travel. Hotel staff said this was on the app end and apologized. Perhaps some communication needed whenever CCs are changed to update info..however it gets done. Also noticed previous days hotel (when i went to another city the next day, shows up on the upcoming stays..other ideas, how about a check out button, had staff come into the room when it was still there - potentially embarrassing situation
Great Hotel
by BB Tourney maniac on 2018/11/24 05:06
Rooms are nice, clean, beds comfy. I also would love to pick my room as Hilton does! Also, special requests such as extra towels or extra whatever’s always seem to float in LaLaLand as they never get honored without asking for them. When I brought up I requested something extra when I made my reservation for the app 10 out of 10 times the front desk had no idea when I went back after checking in, asking where’s my cuz? Front Desk Never saw this request from the app but my reservation went thru perfectly! Terrible flaw HOWEVER it’s fixable, so why hasn’t these reviews mentioning this been addressed? Could possible be a 5star review IF ONLY
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