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App name
United Airlines
Description
Welcome to the reimagined united app. Our refreshed app offers a more robust and dynamic experience, giving you access to personalized information throughout your journey – all while keeping many of the same features you know and love. Explore new features - Thanks to a redesigned home screen, the united app gives you quick access to important details by opening to the most useful and relevant information. At the bottom of the screen, a streamlined navigation bar will help you find the app’s most popular features. Other enhancements also include a “My Trips” section where you can find upcoming active trips, a “My Profile” section with your account information and a brand-new inbox that stores travel notifications. The app is your all-in-one travel partner - When it’s time to travel, check in for your flights on the home screen and view real-time updates. See what amenities are on your flights and your position on the upgrade and standby lists. While at the airport, explore interactive airport maps to find a United Club location near you. Search for flights and book travel - Look for flights across our global network. When you find one that’s right, book it on the app using money or award miles. Easily manage your reservations on the app - View and change your seat assignments, or enhance your trips by adding Economy Plus® seating, Premier Access®, United Club℠ passes, travel bundles and more. You can also change, cancel or rebook your flights right on the app. Continue using the app in the air - With United Private Screening on select flights, watch TV shows and movies on your own device. Plus, track the status of your checked bags and see which gate you’ll arrive to once you land. Earn award miles with MileagePlus - Enroll in MileagePlus® and earn miles with MileagePlus programs. You can use these miles to book award travel on the app, too.
US Work Authorization
by Canadian_in_SiliconValley on 2020/01/29 08:16
Does not provide you option to select US Work Authorization like TN Status for Canadian citizens traveling to the US.
Bad connection
by asridhars on 2020/01/29 02:17
Won’t let me check in, and after checking in from pc, Cannot load boarding pass
Bravo!
by KatLee777 on 2020/01/29 02:10
New planes and more leg space! I was very happy to see this. The width of the seats are still a bit narrow, I am only 5’4” and 135 lbs. I could have used 3 more inches for comfort. They bent over backwards switching us to an aisle seat for my dad though, so I was very happy overall.
Easier than the internet
by bergwater on 2020/01/29 00:57
Much easier to book on the phone than on the computer internet
HNY version issues
by Acliyn2_SD on 2020/01/29 00:19
As frequent traveler, I will say that United app is one of my all time fave apps. But I think you may need to rollback something in your “Happy New Year” release because the app is now ridiculously slow to do anything since last update - I even sometimes even get a data services timeout, but then will connect on retry. I have no issues with any other apps/services so pretty sure the problem on your end. Thanks!
Scanning poorly explained & finicky to use
by kolekat on 2020/01/28 23:00
See title—passport scanning on my iPhone 6 took dozens of tries. The app explains it very poorly— I had to search online forums for tips on getting it to work. Very annoying.
Frustrating missing capabilities
by Jmarie1214 on 2020/01/28 19:58
Randomly removes the ability to use an electronic boarding pass. Didn’t send me the receipt it said it would and basically caused me additional headaches at the airport it was supposed to save me from.
Could be easier
by improvised Sales on 2020/01/28 15:30
Navigation to board pass and adding frequent flier number could be easier
Flaw for mileage plus members w/united Visa cards
by Sashia & Kiki on 2020/01/28 07:16
There is a flaw with both the app and the website if you are a mileage plus member and have the United Visa card saved on your account. When you save your united visa on mileage plus account, the default shows as “unitedvisa”. (Or atleast that’s the default on my account and my husbands account.). It DOES NOT reflect last 4 digits of the card. This can be an issue, because: When you lose your card, and get a new card: It doesn’t update automatically, which is expected and reasonable. BUT, here’s the catch. It lets you book 1 flight on your old cancelled card without erroring!!!!! During check out, you see “united visa” so, as some would, you select your “united visa” and proceed. At this point there is no way to tell it’s the old or new card (unless you click to edit, which takes you to a popup to change cc details,) because it only says “united visa” and does not error. As one would, you book a ticket!! You will see a confirmation number, and receive a confirmation email and booking number with your listed flights and selected confirmed seats. Yay!! Time to shop for a new bathing suit!!! Wait a minute!! Hold onto that wallet and Don’t get too excited. Fact: a confirmation booking number and seat number confirmation as well as an email confirmation- is not a physical or digital flight ticket!! Even with a confirmation, when the actual ticket issue date approaches, which is a bit before the flight, ERROR. You get an email. Fingers crossed you don’t over look this email. It says ticket cant be issued because of an issue with the payment. Just imagine ...you missed that email. Imagine the panic that sets in when a few days before your friends wedding, you call united to see why your second leg just suddenly disappeared off your app. Poof! They say you don’t have a flight to your friends wedding anymore because the cc you booked with didn’t work and they could not book you on second leg of the flight. Now, you have no choice but into either rebook this entire flight days before trip date or pay a lot more to keep the flight...cha-chingggg!!!$$$ (In this particular case, The second leg was a star alliance nevertheless booked on United app.) So, I did the only this one could do, but to pay up after hours and hours of arguing on the phone. I did switch to a direct flight so it made the added cost feel a bit more worth it... This was the first time this happened to me. Sadly not the last. Luckily, I learn to not trust confirmation emails after this incident. After booking another flight on my “united visa.” Just to be safe, I called to check what cc I booked with. Oh no, Same thing, non-updated “unitedvisa”. At least this time I caught it right off the bat. Same thing, only way to fix it was to Cancel and rebook, Because, again, they said I can’t update the cc payment once booked. Since I realized quick, the nice United customer service lady was able to help me over the phone to rebook same flights and cancel mistake and keep my rates. Phew! All I ask United app team is that they fix the flaw on both the website and app by Either: 1) Let is update payment methods after flights are booked ASAP. Or 2) Show the last 4 digits not just “united visa” as the default so there is no mistake when booking or we have a chance to catch it. Or 3) Just don’t let us book flights on a cc that have already been cancelled!!! (Again, to be clear, It lets you book 1time aka one flight on the old card before it actually shows as an error and denies the transaction. So you won’t catch it unless you are booking a second flight!) Or 4) App error red flags so we catch any issues way ahead of ticket issue dates!!! Hope someone fixes this flaw and it doesn’t happen to anyone else that gets replacement cards as I do. Thanks.
Crap!
by Fugrindr on 2020/01/28 05:19
Trying to check in and change seats. Says I’m checked but won’t let me upgrade or send me boarding pass. Spend a lot of time building a crappy website to annoy people !
Making my screen dark
by Eggiers on 2020/01/28 01:20
Every time I use the United app it turns down the brightness on my screen to the lowest setting. Ugh. Really United?
Disappointed in United
by iftemple1978 on 2020/01/28 00:48
My wife and have flown United multiple times from Amarillo TX to Bozeman MT. Never have we been unable to bring a carry on bag on our flights. As we booked our flight this time we were never informed we couldn’t bring a carry on. Not until we checked in 24 hours before our flight did we learn this disappointing news. The frustrating thing was we flew United from Las Vegas 2 weeks ago. We flew BE and carried on our carry on luggage as well as checked one bag. But then two weeks later we can’t carry them on. But have pay $30.00/ bag to check them. We are so disappointed in this unadvertised change we will look for alternate airlines for our travel in the future. I do recognize my travel dollar my not impact your profit margin but my report to all my friends regarding this practice may. I look forward to hearing from a United Representative for an explanation of this annoying change in policy. David Heap
Won’t let me register
by Rrtag on 2020/01/27 23:51
Apparently I’m already registered, but when I try to recover I’m no longer registered/found
Dumb, Difficult and a Total Waste
by Pichinson on 2020/01/27 21:18
One of the worse layouts ever. I travel a lot, but not always on United. Every time I use the app, I feel like I am on an Easter Egg Hunt. Trying to get your boarding pass is ridiculous. It is almost impossible at times. Now sometimes it is easy, but no consistency. Designer and engineers of app should be fired.
Absurd Baggage Fees
by Gmnisson on 2020/01/27 21:10
Two two travelers with 3 pieces with one a long length. $300 😢
Did not accept PayPal
by gsauncog on 2020/01/27 19:38
Did not accept PayPal even though that was one of the choices.
Improved app
by great app improvements on 2020/01/27 15:23
Much better app and information provided than other carriers I’ve used recently
Infrequent flyer
by RSO Calm Traveler on 2020/01/27 14:43
I do not fly much so am very anxious when I do. This app makes staying in touch with my flight information easy and leaves me with the confidence that I haven’t missed anything!
Greedy
by I miss Continental on 2020/01/27 14:07
Too many attempts to upsell
Great service
by Ephraim Denver on 2020/01/27 01:09
Smooth flight, arrived ahead of schedule. Excellent customer service when we had a problem (that was not of the airline’s doing). Thank you!
United
by rfc276 on 2020/01/27 01:08
United airlines are the best they care about their passengers!! Love how easy it is too check in!
Check in
by drylynn on 2020/01/27 00:58
My husband set this up for me and boy am I happier. The app sent me a reminder to check in and that’s something I tend to forget.
WiFi scam
by lefthook8 on 2020/01/26 22:03
Offer 50$ WiFi plan and after I joined the plane wasn’t WiFi capable. Scam it up !
United is horse sh*t
by jjjlaj on 2020/01/26 21:03
So why is basic economy penalized for not checking a bag? I am flying with my boyfriend and we are taking only one bag. Paid the $30 for that bag but since I have no bag to check, the app will not allow me to get an eticket. I am required to check-in at the airport. What horse sh*t.
Carry on bags not allowed
by hdhehdhehdbudbdd on 2020/01/26 20:13
I can’t carry my luggage on board anymore. That is terrible. I will never fly with you again
It’s Bull-s*** to be forced to pay for a checked bag, in order to do online check-in
by koolky687 on 2020/01/26 18:10
I didn’t have a bag to actually check, but b/c of the policy you have in place (I can’t online check-in, but instead have to talk with a ticket kiosk) is BS. I don’t have a bag to check, but I paid the $30 anyways, so I could check-in online. I’m coming from a meeting, and I won’t have time to wait, and I’m being forced to pay for something I don’t actually want (a checked bag) in order to do something every other airline allows... online check-in. It’s silly and greedy of United.
Easy to use
by Taylor487 on 2020/01/26 18:09
The united app is very easy to use!! Not complicated at all.
Mrs
by Sue Rose on 2020/01/26 16:41
I feel charging 30 a bag that qualifies for carry on is excessive!
Multiple times
by cmc231 on 2020/01/26 14:31
I have to submit over and over again to just get my boarding pass printed.
United App
by usermandatory21 on 2020/01/26 07:03
Very confusing. Need many steps to get to where you want to go to. Scan of documents was not user friendly To send a review a user name is mandatory
Greg
by greg a m on 2020/01/26 06:51
We will quit using United after 15 years. They sold my seats that I reserved and had confirmation number.
Easy app
by Danc-her on 2020/01/26 04:11
Cool. Fast and easy. Mobile app and I checked in my suitcase. Love this.
United is the best
by rivbone on 2020/01/26 03:22
No better attention to premier customers than UAL
Cannot make changes
by boqrox312 on 2020/01/26 03:15
United is horrible when trying to change flights. Misinformation and rude telephone support.
Good except for baggage fees!
by Asmith67 on 2020/01/26 03:03
Baggage fees are ridiculous, otherwise, great airline!
“Private screening” does not work
by EC NYC on 2020/01/26 00:42
No music plays on the app... 5 hour flight with this horrible “in flight entertainment.” How does someone roll an app out that plays movies but not music. “Private screening” is horrible and there were not even clear instructions on the plane to access it. Someone dropped the ball at United.
Not crazy about it
by big cheese545 on 2020/01/25 23:48
I had to put in a bid amount to continue with the check in. Not crazy about it. Confusing
No reservations
by GwendolynQ on 2020/01/25 23:15
If the plane is delayed due to mechanical failure, even though United says they will give you a voucher for missed connections and missed reservations, they will not. A 4 hour delay cost me a $100 cab fee to my final destination and dinner reservations which were made and lost. We dined on airport snacks and arrived exhausted in the middle of the night because United only offers a limited number of flights a day from smaller airports. And we’re stuck with it. Thanks for nothing United. It’s faster to drive.
Impossible to use
by backpacking next time on 2020/01/25 22:04
Passport scan nearly impossible, can’t bring up boarding pass for second passenger after both passports finally scanned.
Horrible delay at Stockton Caused is to miss flight
by Laprincessa1 on 2020/01/25 14:57
My husband was just targeted as we went through the TSA at the Stockton airport. TSA made him take off his clothes twice and went through all of the items in his bag. They said his items scanned for a substance. Ironically enough, they were gifts we just brought back from Hawaii on a plane we got off of last night. In Hawaii, we had gone through 4 checkpoints and had bought the candy at Safeway. We missed our flight out of Stockton after we had asked TSA several times to make sure that United knew we were being held up at the security checkpoint. They said that we would NOT miss our flight and that they knew we were at security being checked. TSA even opened the packages of chocolate and coffee that were gifts for my husband’s family that we are supposed to be seeing. They completely racially profiled my poor husband. He is Hispanic with a last name that sounds Middle Eastern. This happens all the time when we travel. My daughter and I were not able to leave the TSA area as well. The agents were also in disarray and arguing amongst each other. After one of them was done damaging the items in my husband’s luggage, he pushed them towards me and told me I could pack them up I. A rude mannerism. Not the greatest start to my birthday!
Passport upload
by GB Traveler on 2020/01/25 14:14
Very difficult. It took me many times and from what I could tell there was no difference in the quality of each scan. It would be great if the reason it was unacceptable was highlighted in some way so a person had a reasonable idea of what to do.
Print baggage receipt
by ked123456789 on 2020/01/25 13:45
Couldn’t find where to print baggage receipt...not good
Thank You
by UA Family on 2020/01/25 12:45
United Airlines is the best!
Makes travel a little easier
by BobCtheTwin on 2020/01/25 03:35
I love the instant information about my flight (easy check in, status, etc) and the ability to watch movies or TV on my own device while in flight. Great app
Check in quick n easy
by unitednme on 2020/01/25 03:34
My experience is always Quick n easy. Loving my united. United n Me
Boarding pass
by kb482 on 2020/01/25 00:58
If I have already checked in, why is my boarding pass not available on the app? Instead, I click on the email link, it opens the app, and I have to check in all over again. Inefficient
Matt Pope
by WYO1965 on 2020/01/24 20:49
I’m to the point I will only Fly United if I absolutely have to. The ridiculousness over baggage fees, check in, fare class differentials and 25 minutes for a simple request are enough!
Worst flight ever!!!!!
by peanuts and pretzels on 2020/01/24 17:17
The flight was an hour late out of Denver, The San Francisco flight was delayed because a bathroom was flooded, then the audio wasnt working. An hour and a half we took off only to be aborted on the takeoff- very scarry, taxied back to terminal - (45 munutes to get back ) -we waited on the plane an hour , then all told to deplane. At the SF airport for 5 hours until we took iff on another plane. We MISSED an entire day of our 5 days on Maui. PLEASE RESPOND!!!! We were a family of 5 VERY DISAPPOINTED ANN OLSON - 303-929-8813 MOODY family of 4.. 720-732-3642
Scottsbluff Airpirt
by Ail. Davis on 2020/01/24 14:11
The people are always helpful, friendly and very accommodating. I have flown out of this airport for several years and every one there makes you feel like family.
:)
by bnoww on 2020/01/24 12:45
Amazing.
Perfect
by crazy polish on 2020/01/24 04:23
I Love united
No issues ever!
by Ruthos on 2020/01/24 02:48
The app is clear and concise. I hav only ever called customer service once and everything was taken care of right away! I travel for work quite often so having the app is definitely a life saver!
Baggage
by ksm2020 on 2020/01/24 01:05
Please make it easier to tell on my ticket what baggage I can bring.
Bad UI flow; non intuitive, clumsy, incomplete
by tfd2 on 2020/01/24 00:45
See above
Dear between this app and the call center
by Teflon Trump 2020 on 2020/01/23 21:39
Between this app and the call center I’m surprised I haven’t had a stroke yet.
Keep crashing
by Nickname is what 东东 on 2020/01/23 20:22
The app keep crashing these couple days! Have to delete and re-download
1st time user
by gtzfam5 on 2020/01/23 18:38
1
First checkin!
by CKs iPod on 2020/01/23 16:13
First time on United. Love the App - super easy to use. Look forward to the flight & staff.
Lane 2 feels like home
by pevans1117 on 2020/01/23 15:40
I’ve flown quite a bit for work over the past 16 years. I consider SFO, LAX, and DEN to be extensions of my office as I use their WIFI to run reports, answer email, and conduct several hours of business calls per year. As a busy mom, I’ve attended parent teacher conferences and read bedtime stories in the quieter corners of these airports. I am enamored with the Yoga room and fine art displays at SFO. Even though I have taken 3-7 day long business trips for over 50% of the work weeks per a year for the past 15 years, has never been considered enough to qualify for any of the special perks with United. Perks like Lane 1 boarding, in flight meals and beer/wine, or even 1st class seat upgrades were beyond my grasp. In my experience, qualifying for United Premier Gold or Platinum requires you to be an international business traveler or a domestic traveler who consistently travels more than 50% throughout the year. In my opinion, this is not a reasonable lifestyle and simply too big of an ask for a mother of two kids. The current program rules require a level of travel that is high enough to favor single people and penalizes working parents who need work life balance. In order to be recognized as a loyal United customer, I would have to tip that balance a bit more than I am comfortable with. Here is my perspective: When you are on planes every other week, it starts to feel like an extension of your home. Setting aside the emotional toil from being away from your family, the difference between 25% and 50% travel in the United world means that you get some extra benefits and sometimes additional comforts. It started with a free bag, and being accepted into the eager, but still humble, “Group 2”. On rare occasions, you get upgraded to an Economy Plus seat. As you push into 50- to 75% travel and move to Premier Gold, your seating begins to include occasional upgrades to first class but you also become a “regular” in Economy Plus. Recently, with the addition of an extra international trip, I was bumped up to Platinum. So far, I don’t feel any huge benefits to write home about. As a 50% to 75% business traveler, I still need meals, WIFI, rapid charging, cocktails, and occasional quiet breaks while on the road. To a achieve this, I spend my meager “per diem” on WiFi and concessions. I would like to challenge United to revisit their definition of what constitutes a loyal customer to include the traveler’s loyalty history and travel spend habits (consecutive years of loyalty and additional personal spend). United could be a better travel partner to me by creating a Loyal Customer Program that honors the commitment I’ve made to United travel over the last decade and a half. The program would provide long term customers, who are doing what they can through their individual travel decisions, with significant discounts on United Club one-time and Annual Membership fees, introducing a 60- minute pass to United Club at a significant discount, and adding deep discounts on concessions for Premier Silver and Gold passengers. At United Customer Service counters, offer Silver and Gold customers a “members only” rapid charging station, bottled water, and snacks. And when we experience travel inconveniences, let loose with the complimentary beer/wine or snack box passes for our next flight. This would honor the loyal moms, like me. Regardless of the perks, the United’s boarding lanes further the divisive nature of their spend-based loyalty programs. They are no longer relevant as credit card perks and large corporate accounts are favored over the individual loyalty of the passengers like me. Premier Gold is reasonably achievable for traveling employees. But this busy mom has learned that Platinum status and standing in Lane 1 are simply not worth the sacrifice. From now on, when I stand with my fellow business travelers in Lane 2, I will be reminded that we are the ones who factor home life into our work. And that is what makes Lane 2 feel like home to me. Member GZC07864
United makes it so easy
by 830DM on 2020/01/23 14:46
When I travel United Airlines is my first choice. Their app makes it so easy to checkin, and it keeps me up to date with all the info I need. Our flight was delayed by 3 hours, immediately on my phone other flight options popped up. I chose one, got a ticket immediately and got home on time. Perfect. I love all the choices for in flight entertainment and that I get to select what I want to watch and when. Keep it up United.
Terrible. Changing seats crashed. No offline access to trips
by lifepulot on 2020/01/23 14:40
Changing seats crashed. No offline access to trips
Not intuitive or easy!
by Unfkyer on 2020/01/23 13:59
Compared to Southwest, this app/site is not easy to navigate. 1st time user rates this 2 stars.
Customer service
by craig_bri on 2020/01/23 11:43
Booked flight same day and had to scan passport with ease and select seat. Called and courtesy seat upgrade because I couldn’t book on app since same day
Service
by ncjmie956 on 2020/01/23 03:15
Has been wonderful service and personal experience has been exceptional. Thank you for all you do
Roger E D.
by Roger E. D. on 2020/01/23 00:32
Great staff. Helpful and patient even in remote airports like DICKINSON North Dakota
The Best
by MPATHG on 2020/01/22 23:39
Always fly United. Great customer service and the most reliable flights out of all airlines! Best Ann
App issue and poor Plane configurations
by DJSFO on 2020/01/22 21:26
First I was trying to find where to get some help with the United.com app. I selected support and it brings me to a website of frequently asked questions which mine is not on that list?? There is no email or phone number that I could find to report my issues. So typical of United not wanting to communicate with his customers. And why would I want to talk to somebody in the Philippines ?? When I do call for other issues all they do is send messages to somebody in the United States to get the answers to their questions, but most of the time they can’t help you and they do not have a number to give you. Issue: in regards to the united.com app how do you delete trips Under “flight status “ and then “flights.” Do they stay there forever? Secondly, the seats on 737–8 and 9 plane the seat configuration are now ridiculous. The rows of seats or push so close together your legs are up against the seat in front of you no matter how small person you are. and the seats are getting more narrow all the time. Then God for bid if the person in front of you pushes their seat back back then it’s in front of your face. And unfortunately for the four flights I took getting a terrible middle seats each time, which everybody knows is unbearable. And for me on two flights, being in the middle seat, I had a person on my left and my right trying to squeeze into a 17 inch wide seat and one was about 300 pounds and the other about 250 pounds with their body parts on my legs and sides of my body???? The plane was full and the flight attendants of course didn’t care or want to address the issue. And this scenario happened on three of my four flights in the middle seat. And this idea of using your own phone, iPad, computer to watch their movies is even more ridiculous. United continues to be more focused on the dollar then giving good service and comfort to its passengers.
Points?
by Loyalty??? on 2020/01/22 20:42
You have now made it ridiculously difficult to earn any status. Thank you so little.
Efficient
by Macole83 on 2020/01/22 19:51
I love the efficiency of using the United app, texts and website.
Flight
by Cfurqan on 2020/01/22 18:49
Thank you for your service
Great all in one app
by koichiofseattle on 2020/01/22 18:16
...love that I can do everything in this one app... book, change and track...and watch movies on the plane. So good!
Continuous loop program
by Phantom_eagle on 2020/01/22 17:10
I selected the option to receive an email with boarding passes to print. I got the email and all it does is send me to the United web site and let me download the mobile pass or request an email boarding pass. Which I already did. I’m ina continuous loop.
Check in
by dewayne morris on 2020/01/22 16:47
Trying to get pictures of passports almost imposible
Flight change
by Ctbags on 2020/01/22 11:34
Overall, app is fine. Issue arises when trying to change a flight. Need to call United in order to complete itinerary rather than being able to complete change through the app.
Checking in
by rahalr on 2020/01/22 04:20
It was a lot easier than what I thought
Fantastic
by P fiuzi on 2020/01/22 01:49
I love the ease of using United App
Great UI
by kringle.ai on 2020/01/22 00:20
Great UI
Faulty and crashing and useless
by h1jm on 2020/01/21 19:59
The most faulty app I have ever downloaded. Constantly crashes.
Love this Airline
by Sorita292003 on 2020/01/21 19:37
Checking in very easy
Ruined their app
by Houston local on 2020/01/21 19:24
Flight info and boarding pass used to be available front and center with maybe a swipe. Now it’s buried under other info. Often I just need to see what time my different flights are.... but instead they want to sell me bull**** stuff about points. What used to be an advantage over competitors is now a frustration for customers
Easy and convenient
by #MEfan on 2020/01/21 17:16
A great mobile ap!
He king clown needs help
by CBN304 on 2020/01/21 15:34
If u do not buy the expensive tickets the check-in flow is a disaster. It offers u the ability to check in then takes youbround and round. The morons at United need to rebuild the flow correctly to propagate the proper messages it’s like a college class built it and forget to test all the flows for correct messages and completeness. Expected way more! Interestly whenI looked to see if I was the only one. I find they have numerous complaints but somehow have 5 stars. Something amiss when complaints are accompanied by 5 stars!
NO CARRY ON
by Hotshot#31 on 2020/01/21 14:20
This is screwed up, if I’m flying I can’t get to my site without buying a checked back. Lame!
Great Csr
by mcarriere on 2020/01/21 13:54
Called in it did take a while to reach a Csr. Once she was on line she was able to switch my method of payment to my miles card and she found me savings as well. Great job
APP HAS SERIOUS DELAY RESPONSE
by Pynk Tyckle on 2020/01/21 13:44
Each time I try to log into my account with either my email, mileage plus and password I have to do so several times because I am being told that they are incorrect. After trying 3-4 times, I get in. It is very frustrating because I can see that I am typing the correct info from the beginning.
Economy Rate is a rip off
by Lilreames on 2020/01/21 05:40
Didnt realize they forced you to check your bag for $30 more. Think I’ll stick with American instead of a company that’s weaseling to show the lowest fare in searches to only charge more on the back end. Who doesn’t travel with a full-size carryon?
United app
by Rodogg71 on 2020/01/21 04:12
So Far so good
Ms rosina Ruane
by Roe, Ruane on 2020/01/21 03:19
Always a pleasure
Great airline, great app!
by El Grunguito on 2020/01/21 02:59
I fly a lot (1K for years) and the app and the airline are competent and friendly.
Worse than expected
by LawyerJD on 2020/01/21 01:03
1) left at gate, no notifications or announcement of final boarding. 2) excuses and customer blame. 3) app did NOT notify of boarding...?!? Should I look for an app connected to the internet with cans and tight string?!?
⚠️ Warning ⚠️
by bgviquez on 2020/01/20 23:11
We had a terrible experience with this app. It essentially tricked us into switching flights to a flight that was just a few hours away. We then called United and it said it had nothing to do with this, even though the flight was changed on THEIR app. We have been on the phone for almost 2 hours trying to fix this issue and we have to fly internationally tomorrow. Furthermore, the scanning component for passports in order to check in hardly works. It’s unfortunate that this app is the only way to check in to flights. Be very cautious when using it. Shame on United.
Too much effort and system issues
by poor experince on 2020/01/20 18:49
Took me 1 hour and 45 minutes to simply check into my flight.
Best airline app so far
by amitvisual on 2020/01/20 18:45
I fly a lot and have tried several different airline apps but United has managed to be the one to beat! They seem to pay real attention to users and typical use cases, keep improving the app and have a slew of features that really help frequent flyers. Features like “where is this plane coming from “ can help predict issues with weather delays and the bag tracking is very useful when I make last minute changes or look for alternatives.
United
by marks61111 on 2020/01/20 17:40
Clumsy, balky, time-consuming and limited functionality. Worse than JetBlue, delta or American
Too hard to find things in app
by bjguycc on 2020/01/20 17:38
For example, spent 10 minutes looking for upgrade list.
Much Improved
by Aerospace Geek on 2020/01/20 15:22
The app is getting a lot more powerful. I still have to call every now and then but for the most part I just let my fingers do the ‘walking’. I can even track my luggage now.
App does not download from App Store
by DrJohnny1 on 2020/01/20 14:46
My United app was not accepting my password on iPhone ... though no problem on other devices. I deleted app and went to reinstall, hoping that would fix the problem. But the app does not download from App Store . Sorry.
United has been good to us
by Cooking' gal on 2020/01/20 14:31
You get a live person on the phone and they are so polite and go overboard to help you!
United App
by jcyoungs62 on 2020/01/20 14:29
This app is frustrating to use. It takes too many steps to get a boarding pass and get it into the apple wallet
Poor experience on my recent flight- Expected better service for Premium Golda
by 8627352 on 2018/08/21 00:30
Had booked a round trip from EWR to Delhi. While the flight to Delhi was smooth, the return flight (August 11) was delayed by over 18 hours. After haggling with a United representative on the phone for over 45mins I was told that I could only be given a flight back option from Mumbai if I made my own arrangements to fly to Mumbai. I needed to get back to Newark by Sunday and did not have many options, I was finally given an option to fly via Munich with about a 4-5hours layover in Munich. While I my original booking was on ‘Premium Economy’ my booking on Lufthansa was done on a regular coach class and was given a middle seat to travel overnight. At Munich I went to the Miles and More lounge and presented my United Club pass (knowing that they are part of Star Alliance), however, they said that the United Club pass is not acceptable at their lounges. So I had to sit around the Munich airport for the next 4-5hours. Overall, was a painful experience and I expected better service for a Premium Gold member.
Delays and cancels, Excuses and lies
by Jumpinjack8901 on 2019/07/24 06:20
11 delays on our flight down from Sioux Falls to San Fran for a memorial service of a friend who passed away. Then they cancelled after midnight. Sent a crew from San Fran to pick us up but they ‘went illegal’ the ticket agent said. Did not put us up in a hotel and had to sleep on a chair in the airport. Then had to switch airlines just to get a flight out then next day. ON THE RETURN FLIGHT days later they started the delays before we even got to the airport. Went right to customer service when we found out this would make us miss our connecting flight. They said they booked us on the first flight out in the morning, but that was a lie. When we got back to the Denver airport they had not booked us and we were just on stand by for the next night. They did put us up in a hotel that smelled like skunks, after waiting for 2 hours to get to it. Ended up losing 2 full days in the airports because of United. This was our first and definitely the last experience we will ever have with them. Nothing but excuse after excuse, from maintenance, mechanical, fuel spill, you name it. Also said it was weather related but there was blue sky where we were flying into. When I told the ticket agent that excuses are one thing but lying about booking us on other flights are another, she got up and walked off. Wasn’t mean with her, just flat exhausted and at my end. Just stated a fact in a calm, quiet voice. Never, never, never again.
First time with a terrible experience
by Chris Nunes on 2019/09/16 17:56
I was paying for a flight and had to come to another airport to get a flight because one of the company employees told me I was late for checking (I was on time and I had 15 minutes yet) and while I was waiting him to see what was going on, someone else came 10 minutes after to help him. After 10 more minutes, while he understood the mistake, my flight was gone. After that, I took a plane with no internet from DC to Texas (I was paying for it and instead of telling us that they were having some issue, they kept saying that the issue would be solved in a fez minutes). Also, I was paying more so I could have a seat with a window view, but they put me in the middle seat. Coming back, they’ve changed again my seat for a middle one very on the back of the plane, without plugs and where I couldn’t almost fit my legs (and believe me, I’m a short guy). This flight was also paid to have a window view and plugs to charge my phone. On that time, we had internet, but I couldn’t use it because doesn’t matter if you plan ahead with them and pay more, you’ll seat whenever they want you to seat. At home, it took a long time and many calls so they would give me my money back for the seats I’ve paid for and the internet I was never able to use. And about the app, it was normal and it got my entire battery while using it.
Disorganized, confusing and not convenient
by CodyMafatu on 2019/09/24 22:07
This app is not only not user-friendly but it’s counterintuitive. Why do we have to search all over the app just to check in for our flight why do we have to type in our last name when we’re already signed into the app and why do we have to search everywhere to pull up our boarding pass, why do we have to click link after link in order to access the flight information - no one appreciates you rearranging everything every couple of months. This app is one of the worst flight apps I am a frequent flyer and this is by far the worst of all airline apps. How would you like it if somebody snuck into your room and rearranged everything and then you can’t find anything- well that’s exactly how it is every time I open this app and you’ve updated it. You still haven’t found an easy solution - there’s only three things we need from this app one, east check-in and easy access to a boarding pass. Two, easy access to the boarding times and to see flight information, standby information etc. And three, the information on where to go for our gate. Currently, the boarding pass doesn’t even have the gate information and there’s too many links and too many options. it’s unclear, unorganized and confusing. Whoever you hired to create this app was obviously an amateur.
United doesn’t give you the heads up that your transatlantic flight won’t have screens for movies
by dawwg on 2019/08/04 09:42
When they send you your confirmation email they should give you the heads up that you need to bring a device for each of your kids for your transatlantic trip, AND that you need to have pre-loaded that device with the United App. We were traveling in Spain, and my data plan when I travel is limited, as it is for most travelers. And suddenly I’m facing a transatlantic trip with no movies for my kids. Which is fine if I know ahead of time, but not if we’ve all been trained for decades that transatlantic trips have movies for kids. Instead I’m scrambling to try and download the app onto my and my husband’s phones, using our limited international plan. Needless to say it doesn’t work, because the app is too big for international data plans to download. And they don’t even do you the curtesy of providing you WiFi so you can actually download it. My kids’ device has no cellular plan so it was simply not an option to download it onto their device. So, United messed up YET AGAIN in having ANY empathy for their travelers. They institute these unilateral changes and give no heads up, and no way of remedying the situation when you find out about it in the last minute. They are truly amongst the worst airlines out there, and I guess this should be no surprise.
Total joke to checking in online
by Deadharted on 2019/08/06 15:17
I always checkin 24 hours before departure on any flight. I purchased my ticket knowing I did not need to bring a carryon bag or check in anything. I do this because I like to go straight through security and have my boarding pass with me on my phone, and when I land head straight to my shuttle without waiting for baggage and head straight to work. However, trying to check in with United they say because I didn’t have a carryon or checked bag I need to see a ticket agent for my boarding pass! The whole point of basic economy was to not bringing anything to check in. So this forced me to purchase a carryon. So I do, and pay the extra $30, (which was the only charge the representative over the phone informed me of) and I will walk my carryon to the gate with me as I do with all other airlines. But, United says they will still force me to pay an extra $25 gate handling fee on top of the $30 to have them carry it from gate as I board to the plane. What is the definition of a carryon if I don’t carry it on and off myself!? Now I have to wait at baggage claim at my destination to get my carryon?! Ridiculous! Huge joke and will try my best to never fly United! Just another reason to fly a different airline. Thanks but no thanks! United I stand with all my family and friends to never fly United airlines with this experience.
Yoluu get more entertainment from reading this review than by using this app!
by Atomik81 on 2017/10/12 14:41
Tried using the in flight entertainment on my IPhone on two separate trips to no avail. I’m an IT Engineer with a PhD in computer science so I’d like to think I know a few things about making stuff work however I tried almost the entire flight to make the movies play. I finally asked the flight attendants what the secret was and neither of them knew. One checked the system to make sure it was on and then came back to tell me that someone in first class had it working on their iPad. Well congratulations to them up in first class! Maybe that’s the secret us regular passengers back in coach would like to be entertained as well. I travel weekly for my job and all my apps and devices are all fully updated so I’m thinking this is just a crappy app/system. The trailers play without issue just to tease you about the fantastic movie you are about to watch but then like a kid who’s parent tells them “no you can’t have that ice cream” all your hopes and dreams are shattered into a million pieces. My recommendation for the best results with this app: Delete it and fly on American instead where the planes are newer and their stuff works as it should, Otherwise the only entertainment you are going to get is spending your whole flight trying to get this app to load your movie.
Maybe it’s me....
by Sjdudjsosjxb on 2019/09/28 14:17
I find this site extremely difficult to manage from my cell phone. Even when I’m able to sit and take my time, I cannot find the information I need. Sometimes I’ll try to check other flight options and I end up losing my original option. Trying to find an updated standby list while you’re in a hurry? forget it. Yesterday, my flight was canceled and the App did not update to show this for almost 2 hours after the cancellation. Today, I went to the gate listed on the app (as a hopeful standby passenger), when I got there the screen said “gate change, ask associate for details”. There were no “associates” to be found. The app still showed original gate. Finally found a monitor which showed new gate. It was .9 mile walk to new gate (literally, not exaggerating). Once at new gate, I asked where I can find the standby list (because I cannot find it on the app) They laughed at my unrealistic optimism and told me to check the app. So I used the archaic app to look for additional flight options. When I did this, I apparently removed my name from the existing standby list.... if I ever get home, I will make it a point to delete this app and go back to waiting 30 minutes to speak with a representative on the phone. The app is almost as bad as the airline, itself.
An awesome time saver!
by pltandy on 2018/05/21 14:56
Access to my ‘ticket’ and flight information is so quickly is awesome! Wow, I remember having to go down to a ticket office(30 min) and spend an hour having someone else tell what they thought my flight options were (60min) and then having to print a ticket and keep up with it(never) and then strategically place the ticket where I can present it to 4 different people so I can make it through the airport including checking in for flight (60min+) then security, gate agent, and flight attendant all while stopping to check the board for which gate (15min) and any updates and heaven forbid I have a connecting flight and another flight coupon! Only complaint is I seem to have to closedown the app to get it to update added reservations - even if I made the reservation with the app. But maybe that is because I have gotten so used to having the information right away! It actually seems like the app, through notifications, gets the updated flight information quicker than the gate agents and flight crews! Makes me feel like a seasoned traveler - Well Done! Keep those updates coming.
Review
by RB Dawg on 2019/02/04 17:58
I’ve been using the app since about September. Worked great. Like everything about it. The last 2-3 weeks it seems to not work correctly. I had flights canceled then rescheduled and seem not to be able to use the app. When the flight is done it should get off the app. No need to see my flight from yesterday. I’m now trying to check in and it shows my flights from yesterday and today, even the canceled one. It needs to clear out. I have shut the app down cleared it from history. Sign in and same thing. How am I supposed to check on flights this way. I then tried to put in my reservation number and name and have to tap the screen several times and wait. I know it’s not my phone because if I tap “search” once it tells me I have to put a reservation number and name. Duh! I’m trying but it won’t let me unless I tap my screen 20-50 times. Then I have to go through the same tapping for my name. Very frustrating. This needs to be fixed asap. I gave it a 4 star because when it’s working I really don’t have any complaints. I like it better than American Airlines app.
Good App - Terrible Company
by ADT fan in distress on 2018/04/27 09:22
What goodness does an app add if the “state of the art” Entertainment technology is useless when the plane WiFi does not work? Many upset customers, Bose and iPhones ready, asked the attendants if this was common. “It happens all the time”. Coast-to-Coast without Entertainment. What good is it to be able to “manage” your miles when United uses de PQM miles scam to credit miles (got less than 30% of my true miles credited, it will take me years to build enough miles to get a domestic free ticket)? But it won’t happen because I avoid United with passion and even cancelled their credit card. What’s the point? My problem with United is United, not the app. United has forgotten its customer focus and to reward loyalty. Forget even the flying experience, just take a European carrier and compare. United apps would be really useful if they were built on a platform of customer service, clearly what United is not about anymore. So I avoid United at all costs, gone to better carriers with more inferior apps.
Terrible service and mistreatment
by !;'wjzhyueneb on 2019/11/17 23:43
I was waiting to board a flight with a group of friends In Phoenix when a lady complained we were too loud. Customer service agent Angela Jackson came over and asked if we had been drinking. The answer was “yesterday” And she said we couldn’t fly. I was continuing with the boarding process and got on the plane. After everyone boarded she came onto the plane to get me off. I complied and the next conversation was absolutely ridiculous. The flight attendants looked at her like she was crazy. Everyone confused as hell. But she is “the boss” and it was done. Proceeded to say she couldn’t put me on the next flight because there is not enough time to “sober up” then told me I would be re-evaluated. When I asked what the evaluation process would be she told me to “stop” or I could talk to the police. She admitted that it is TSA that does the screening and is trained for that. To overbook flights and operate in the way she did to get us off the plane was highly unprofessional and she was claiming she was the highest ranked supervisor at the airport. Never have I felt so disrespected I cannot believe that United would put someone like Angela Jackson in charge and unchecked. Would not answer simple questions about my itinerary. Would not outline Or set any expectations. Ridiculous.
App so Good I started flying United again
by Qf5ve on 2019/12/10 20:36
I love this app. It’s like Fedex plus Amtrak. Thank you United for making a quality product that actually helps me. I don’t ordinarily even leave reviews, but I fly a lot and I truly appreciate that this app makes flying more convenient. Dear people who made this thank you for adding all of those seamless features. And thank you for the in airport texts and updates too. Thanks to your app, instead of having a hair-pulling experience due to holiday traffic surrounding the airport, I was able to rebook my flight from the uber, eat a leisurely enjoyable dinner in the airport while charging my phone and taking a conference call, purchase a couple of magazines, and stroll happily to the correct gate with a confident awareness of the flight status. I had important things in my checked bags, so when I arrived I didn’t stress when the bags took a while to come out at baggage claim because I checked the app and knew they had arrived and were on their way to me. In conclusion, I love you.
MKC
by mkc58 on 2019/03/23 18:09
I was prompted yesterday to go on another flight with no change fee. It wasn’t obvious that the flight options were for the *following* day. I selected, realized I made a mistake, and called right away to correct. I was then on hold more than a half hour, and two agents and an hour later I received no help. All after a day when i traveled to be at a funeral. Today, when I went to check in, the message was clearer that you were looking for people to change flights. I have been a customer and mileage plus customer for decades. Also a credit card holder. I am extremely disappointed in the service and considering canceling my card, and United as airline of choice. It’s clear United dramatically overbooked flights the entire weekend, which is irresponsible from my perspective. While I was on the phone with agents last night, I could hear other agents fighting with customers like me in the background. Please try to be better to customers in the future. Thank you
Disappointing 1st flight in years!
by United passenger NC on 2018/07/20 16:47
I haven’t flown in 15 years, so I decided to take United after hearing good things about them. My experience was less than enjoyable. After deplaning in Houston and being unfamiliar with airport, I discovered my my next flight was leaving from a gate clear across the airport, so rushing through to arrive at my gate on time, I discovered the plane was delayed for over an hour due to bad weather in NJ. Then, they call us to board only to find out that there was a problem and we would be delayed another 15 minutes, not a huge deal. However, these delays continued for another 2 1/2 hours! We were given ridiculous excuses, one after the other, without a sincere apology or the truth. Perhaps the airline thought we should all understand and comply without a genuine explanation or compensation. They did allow us to watch a movie for free, but still charged for alcohol. When you have friends or family waiting for you at your final destination and it turns out to be 3:00 am, I think the responsibility lies with United to be sure everything is taken care of before asking passengers to board.
Bad experience, good app
by Natttttt D on 2018/03/16 14:01
I flew United for the first time in a while and I found that, compared to other airline apps, their flight statuses were updated the most frequently/accurately. It told me about delays before the gate clerk even knew. As you could’ve guessed, this unfortunately means that I was on a delayed flight which caused me to miss my connection on the last flight out of Newark for the night. The app let me know right away when my connection took off, preventing the hassle of running to the gate to check, and immediately presented me with options for next steps. It provided the next United flight out of Newark and guaranteed me a seat, while also showing me flights out of nearby airports, like LaGuardia and JFK, in order to more accurately assess options and get to my destination as soon as possible. Thank you so much for alleviating the stress in a tough situation! I’ve never booked a flight using the app, so I cannot speak on that, but my experience was great.
Misinformation
by Everynicknameeveristaken!!! on 2018/07/29 16:31
This app is good for one thing, making you miss your flight. It will repeatedly fail to update you on flight changes, in my case it told me the incorrect gate, causing me to almost miss my flight. Unfortunately, United has also caused the most unforgivingly miserable and unprofessional flights of my life. My flight was supposed leave at 10:36pm, the time is important. Got delayed till 1:30am. I waited until 1:30, than I received the notice that the flight was delayed until 10:35 in the morning. The best part, 12 hours is a full refund. But because it's at 10:35 not 10:36, that one minute makes sure I don't get a refund. The result? Cozying up on the floor of LAX all night. The customer service will be sure to make your experience even more miserable. You can enjoy waiting for over an hour, to than be fed misinformation about upcoming flights, claiming there were no more flights headed to my destination. However, all morning I watched as people in the wait list slipped on to more flights, flights that customer service claimed didn’t exist. The bottom line is, this app is an impressive reflection of what flying United is like. You shouldn’t need this app, because you shouldn’t fly United.
Great Customer Service
by BEARLODGELHE on 2019/12/10 19:53
Just a note that one of the United employees at the Colorado Springs airport got me out of a jam regarding a “must get there” flight to a destination for medical appointment and treatment. The same great customer service at Atlanta Hartsfield-Jackson. I happened to hit Hartsfield-Jackson when it snowed 2-3”. The airport closed the afternoon of my flight on another airline. The other airline told me next flight out would be three days out. United got me out of there first flight the next morning. If you fly a small airline with a bare bones fleet you are taking a risk. United has a large fleet and has capability to add planes when needed. As for Atlanta Hartsfield-Jackson, I will never route through there again in the winter unless I absolutely have to. Hartsfield-Jacksion, the busiest airport in the world, can’t handle 3” of snow because executives cost cut and don’t have adequate de-icing or snowplow equipment. Yes I know the equipment is costly...but this is the busiest airport in the world.
Frustrating finding flight info or progress to premier
by katie111222333444554 on 2019/05/22 19:37
I travel for my job, basically every week. When you have multiple flights booked, the app makes it very difficult to find the info on your later flights until your current flight has landed. You have to go into your profile and do a roundabout process in order to locate the info on your other flights, or even to check in for your return flight (which is very frustrating if you fly in/out of a city in the same day). Also, in order to see my progress towards premier, I have to click the link in the app which takes me to an external site where I enter my login info again. This is annoying bc I can’t remember my rewards number, so I end up getting locked out after multiple attempts and need to change my password. Another thing that I just noticed is annoying when trying to submit this review is that I have to enter a nickname for myself when submitting. I’ve now tried 8 iterations of my name but all have been previously taken, so apparently I cannot submit a review without a unique nickname. This is ridiculous.
Not reliable
by Keely15789 on 2019/06/19 13:01
Got here nearly 40 min prior to my flight and was told at the counter that I have to be 45 min early in order to put my check in luggage under the plane. Was never informed about this policy in the many years I’ve traveled . So I was stuck at the airport for 3 additional hours until the next flight to my destination. Had plans in my destination that had to be cancelled due to this policy. The airport was not busy at all yet the woman at the counter refused to let me on the 7:25 flight after arriving at the airport at 6:40 which is technically 45 min prior to my flight. I have never had this problem on any airplanes I’ve flown with. I was at the original departure gate by 7:05 as I watched my original flight leave 20 min later. Now I can understand if I had arrived at 7 am for my 7:25 flight but I was there prior to 6:40 yet was still unable to get on this flight because of this new policy??. Very upset with United. I could have easily made my original flight but the lady at the counter refused to oblige. Was hesitant to fly with United due to their previous history of the French bulldog dying in the overhead bin incident but this has solidified my choices in the future.
Flight delay.
by Speakinc on 2019/01/04 18:23
Our flight was delayed by two hours. We luckily had two club passes but it really should have been comped. On flight could not watch movies because my adobe player on my Apple laptop is too new so only could read what I had already downloaded. Food in club was cold and mediocre compared to our delta club experience. Definitely not worth how much a day pass would cost. Also the day passes expire which is annoying when you often do not have time to utilize the club. Overall very disappointed in my United experience. We will now have to Uber home which will cost us $80 since our daughter now can’t pick us up. Flight attendants were very nice and seats comfortable as a small positive. Other airlines use the go app making it easy to use the entertainment especially since no screens on planes anymore. You need to make it easier for your customers. Will think twice about using United in the future since this was the second trip in a row with problems and my daughter just had a bad experience with plane problems and no email about flight being cancelled. Sincerely, F. Spokane
Great experience! 💝
by Sophia_Playz on 2019/12/02 20:10
I honestly don’t understand why there are so many bad reviews. United is at an affordable price, and it flew us where we needed to go with no hassle. Great airline, I would totally recommend. Got there a few hours before boarding, got through security, and then boarded. No issues with delays, or anything. We took off and then got to our location within 3 hours. It was really good because the flight attendants helped us with whatever we needed and provided food, drinks, blankets, and pillows for all passengers. It is also an awesome thing that they provide you with movies for entertainment, since there is no way to reach internet on an aircraft. The United Airlines app is very helpful with information. You can sign up for a text message subscription service and get new details about your flight 24/7. There should not be this many bad reviews because United Airlines gets you the best experience for the best price.
Boarding process at gate
by Wyliekid on 2019/07/18 14:28
The boarding process at the United gate is very confusing which I think could be corrected with little effort, based on my experience at competing airlines and reviewing their processes. There are 4 boarding groups (at least 4 anyways as I was group 4) but only 2 roped off lines each being clearly labeled as line “1” and line “2”. Between the chaos of passengers hovered around ropes early and out of turn, and the loud speaker rapidly talking things like, “now group number three go through line number [and spit off some number other than three]” and repeat the process for 4. I don’t understand why the gate can’t be organized such that a group 4 passenger could get in a line that’s labeled #4. This is also extremely difficult, if not impossible, for a hearing impaired person to comply with the airlines instructions. I was not the only person having this issue on my recent flights.
Difficult
by AverageTraveler on 2019/07/23 18:36
For a very brief review: Our flight was delayed then cancelled when the incoming plane was diverted due to weather. United policy does not allow passengers to retrieve their bags without “special permission” which meant 4-7 hour wait after request. To find this out and ‘request’ our bags we (me, wife, 2 and 6 year old) had to stand in customer service line for 2 hours (no exaggeration). Could not get a flight until 2 days later. 2 days without bags when you have 2 small children is very difficult to say the least. Furthermore the “track your bag” option never updated and thus we had to wait on hold for bag service representative for 30 minutes to track. I feel if a flight is cancelled there HAS to be a viable option to retrieve your bags (that are AT the airport) while you make new travel arrangements. This now is glaringly evident when traveling with children that need (bottles, medications, etc). We did, as recommended, keep some of these necessities in our personal bags but we booked economy thus no larger overhead bags were allowed. We certainly didn’t entertain the prospect of 2 days without bags for such a simple direct 2 hr flight.
Customer service
by Nica69967 on 2019/10/13 09:27
Customer service experience this week was horrible. My flights were cancelled multiple times due to the typhoon in Japan, and the process to call Global Services to arrange new flights each time took both my husband and I hours. We spent well over 3 hours of our vacation waiting on hold just to try to speak to customer services. It’s unbelievable that Global Services customer service doesn’t have the basic telephone option to leave your phone number so a customer service representative can call you back when they are available, rather than sitting on hold on the phone for over an hour. In addition, once you finally reach a customer service rep, they don’t ask for a call back number in the case the call is disconnected. My husband spent over an hour on hold while we were trying to dine at a nice restaurant because another one of my flights got cancelled. After speaking with the customer service rep for a short period of time, the call disconnected. The customer service did not call my husband back, so he had to call back and wait another 30 minutes on hold to again reach someone.
Lost phone recovered!
by Pches39 on 2020/01/19 01:50
During my travel, once I landed, I went to the rest room. While washing my hands I heard someone say the found a cell phone. Not really paying much mind to it, I continued my business. Before leaving the rest room I came to realize that it was my phone that was found. The attendant that took it was gone. I ran out looking for assistance and found a United attendant right outside the restroom. I told her what happened and she walked me to Customer service where it should of been dropped off. Knowing that my family was in there way to pick me up, I got anxious thinking that this could cause a damper in our plans. A minute later she came back and asked for my phone number. She called it and the attendant that picked it up answered. She told me her location, and I recovered my phone. Thank you so much! That was truly awesome. They turned a potentially negative situation- positive.
Cancelled flight... BUT I WAS NOT NOTIFIED
by Basic economy bias on 2019/07/07 21:08
I reserved my United flight through Expedia and upon my attempt to check in, I discovered my flight had been canceled. I had not received any advance notice via email or mobile text message, although both are set up via United information portal; nevertheless I contacted Expedia to see about changing my flight and was informed that because the flight was schedule through United Airlines, I would need to contact them in order to make any changes or select a different flight. Not only didn’t United fully assist with my request, they proceeded to blame me for purchasing a “basic economy seat” on their flight as the reason that I could not arrive to my destination via a different flight despite the fact that my current flight had been cancelled. Occurring to their Customer Service rep, Michael, it was not the fault of the airline that they were unable to accommodate my paid ticket as well as get me to my destination at the required scheduled time! I’m very dissatisfied with the customer service and level of service offered by United am not sure that I would fly them in the future
Clunky
by New to United on 2019/08/11 18:14
App is super clunky compared to other airlines. When I’m logged in, why do I have to put my confirmation number in for a flight to check in, you have that info, just bring up the flight that I am eligible to check in for automatically. Not in basic economy and trying to purchase early boarding and nothing happens when I click pay to purchase, finally gave up. Have you sold out of this feature or do I already have because I purchased a better seat location, a message would be nice. Also, once I purchase a better seat location for say like $33, I should have the option to upgrade that again to economy plus closer to the flight for the difference of my initial purchase and the cost of economy plus. And finally, when I have pre-paid for luggage, why do I still have to wait in line at kiosk, put my confirmation number in yet again ( could never get cc swipe to work) so that it prints behind the counter. At Delta, you go straight to luggage drop if you pre-paid and skip the kiosk. Systems just clunky and not user friendly
Disappointed
by GeorgeAcosta on 2018/08/03 00:52
I have been a United customer for over 20 years now. I have reached every level of status in my time with United except for global services. Year after year I have taken extra measures to maintain my 1k status only to realize that it has no significant meaning anymore. I find that especially this past year I am in economy plus on most flights. I am not getting upgraded like previous years. I’m treated just as poorly as everyone else. So I have decided not to participate anymore. I am buying a first class ticket on the cheapest Airline whatever it may be...Jet Blue, American, JetSuiteX, Delta.....etc. I just don’t care anymore. Unless you are Global Services.....you are just like everyone else....which means.....treated like cattle. Squashed into an uncomfortable space for hours and expected to accept it as if it was an amazing experience I didn’t even deserve to have. DONE.
App is winning me over
by KenInUtah on 2019/04/22 13:49
Remember that reviews are about the App, not the Airline. Just saying. I have to give United props here because they have responded to criticism and squashed a lot of the bugs and issues when this app was first released. I am very happy with the features and the performance of the app now. I especially like the instant mileage credit once the flight segment has been completed. Remind me why it used to take 2 days? Thank you for that! I use WiFi Every flight and I’m able to log in easily. I do not use the entertainment option often so I can’t comment on that, but I am able to browse the options fairly easily. I would like to see the ability to select Airline and Non-Airline activity in the account summary section. I fly a lot and scrolling though all the flight segments to get to hotel/dining point activity is cumbersome.
Don’t do it, use southwest or anyone else
by Renateaux on 2019/01/29 13:42
This is by far the worst airline there is, at least now. Download the app then PAY for WiFi that doesn’t work. I’m a die hard southwest person because it’s cheap with loads of features (free checked bag!) and actually consistently friendly staff. The forced in-person check-in for basic economy is insulting, pointless, and actually hurts their own efficiency. Every time I chance it I have a terrible experience. Broken, old equipment, late/cancelled flights, rude or inexperienced staff, terrible service and weird nickel-and-diming policies. As soon as anyone comes close to some of the exclusive routes they have, this airline is doomed. Go ahead remove this review if you must but I’ll still tell everyone I know and post to social media what a terrible experience I’ve had here every time I have to do it (with work, or whatever moronic business thing that uses them still for the stupid “perks” and miles stuff; stop it, rich finance guys. Use a real airline and help everyone out by letting united die by its own knife.)
Why I like flying United
by bthum on 2018/11/28 17:47
My wife has been a loyal United customer for the last 35 years. When we met seven years ago she explained the reasons for that loyalty. First, they Always get her home even if a problem arises. Second, she receives economy plus status without asking, third, free baggage, and then there are the increased returns on miles accumulated. And of course the many warm smiles she has received over the years along with a level of kindness and civility not in much evidence these days on certain airlines. I have witnessed all this firsthand and my legs being much longer than the average person’s have come to appreciate the extra space United can provide for their longtime admirers. While airline profits have shrunk along with seat spaces, United still embraces the quaint notion that a smile is the shortest distance between airline employees on the front lines and their valued customers.
So bad it must be intentional
by lamestuff on 2019/04/16 18:11
This app is so horrible it must be by design. Everything i have experienced is more difficult than is should be, non sensical, unintuitive, or just plain doesn't work. Perfect examples, you will be logged into the app yet you have to manually enter your frequent flyer number through a series of difficult to find links. Why would it not autopopulate in every flight on the app when you are logged in? By design. Or today i tried to find a baggage receipt that i payed for on the app so i can get reimbursed by my employer, there is a page that asks for a confirmation number and last name for the flight, even though i am logged in and my flight history is right in the app! I mean, why bother being logged in at all if nothing autopopulates and flight history doesn't work. Then after i input a confirmation number and last name that i shouldn’t have to, what does the app do? Doesn’t even work “data service unavailable”. So now i cant get reimbursed for baggage. How in any universe is that going to work for business customers like me? Hey United, DO BETTER!
Excellent customer service on phone but poor United waiver policy
by mvresident on 2018/09/10 22:18
For the last day, I had been calling United Gold service attempting to switch my Wednesday flight out of CHS to SFO in light of the pending hurricane. Only one agent -Nettie -worked today to get me switched onto a CHS to SFO flight tomorrow -the LAST available seat on any flight out with hurricane Florence approaching SC. Even though the SC governor had ordered an emergency evacuation order hours ago, United had not received the official waiver and the previous aGents with whom I spoke said I would have to pay full fare in the absence of an official United notice. Nettie, on the other hand, was very proactive and grabbed that very last seat out for me- and the official waiver came through just after she completed the change. A word to United management. When the governor of the state issues an emergency alert (as he did yesterday) United should have permitted their agents to switch my flight at no charge at that time. Even today, your waiver was issued a number of hours after the release of the governor’s evacuation order that is to start at noon tomorrow . I believe that your agents should have discretion to make even an exchange in light of the tremendous amount of publicity that warned about this hurricane. I just feel lucky that Nettie was able to find that last seat for me.
My experience w United
by 26z3sailedawayxn5p on 2020/01/03 14:18
I flew in from EWR to GDL and the my one suitcase WAS NOT PUT ON THE PLANE from Houston to GDL. I was told that I am to wait for my luggage and that it would arrive sometime the next day. When I tried to phone United and gain information where is my suitcase and when it will arrive, I was transferred to a company in India and the horrible experience continued. Hours of waiting to speak to a person, lies over lies and promises to attend to my issue that were not meant to be kept. At that point I lost my trust and asked to leave the suitcase in the airport and I will pick it up by myself. I was promised that my suitcase will wait for me in the airport. The next day I drive an hour to the airport to find out that my luggage is on the United truck and the driver is in front of my rented accommodation, with no one to receive my suitcase. The company in India promised I will be able to get my suitcase in the airport and they lied again. At this point me and my suitcase were in limbo. I am a long time United/Continental customer and I was VERY DISAPPOINTED with the way this was handled. It costed me TWO days of my precious vacation. Rivka Soloway
Maxine would be proud
by 14th hole on 2018/07/17 16:16
United has done a great job during my over 50 years of being a customer. My question is simple. Why was it necessary for the flight attendants to take such a strident position in opposition to Justice Kavanaugh’s nomination to the Supreme Ct. My guess is not one has ever read any of his decisions nor examined his outstanding example in inclusion. I guess their union say jump and they ask how high. The sad part is they now project to every customer who believes Justice Kavanaugh should have a fair hearing that our United Flight attendants are no different than those who would assault someone in a restaurant. Maybe a bit extreme example but will I never see your flight attendants through the same lens as I have in the past? No one could. If they wonder why passengers sometimes act the way they do. Maybe they should look in the mirror.
Data is not reliable when flights are changed or delayed
by Agent Zordak on 2019/11/11 20:15
Very disappointing app when it comes to dealing with changes and delays in flights. It tends to show old information like “flight is on time” when other sites are already showing that your flight has been delayed. Sometimes takes an hour or so. Better to use Google or other tools to check on flight status. There are other flaws, like failure to show what terminal a flight departs from in some cases, again requiring me to use other sites to get basic information. Today a couple of times the app gave an alert saying flight details had changed, but could provide no hint about what the change was. Quite an infuriating app when you need updates, accurate information. Sometimes the info is contradictory, like today saying that my 45 minute flight was on time, but would require 3 hours. What it should have said was that it was delayed two hours. So many little flaws and inaccuracies. Don’t trust it when it counts.
Frustrating Check In and Basic Economy
by Findingmylawyer on 2019/11/01 14:39
The only reason I’m flying United is because this flight met my timing needs. If I could’ve flown in a bit later, I could’ve flown Delta for less money without the restrictions of no carry on bag, etc. that comes with United Basic Economy. All of the restrictions do not incentivize me to want to upgrade my ticket- they cause me to think of United services as having low value. The company is trying to get every last cent out of its customers and it shows. Additionally information associated with your trip doesn’t align across channels- I added a bag online and paid for it and then the app wouldn’t let me check in because it didn’t think I bought a bag. The check in process regardless is much more difficult than all other airline apps I’ve used including Frontier, Delta, and American. Its difficult to find where to check in, and even though I have my trip already saved on the app I had to type in my reservation number and go through multiple screens. Absolutely will avoid this airline at all costs in the future.
Bad air produces severe migraines
by HumuVal on 2018/12/03 02:20
Bad air. I am quite convinced after over 40 years of a lot of flying that when fuel conservation is in order my migraines are triggered by decreased air circulation- this happened on my last flight when we were on a weight restriction due to fuel levels. And this has happened to me 4-5 times on United. These are much worse than my everyday. These are not my usual migraines which are easily averted with simple excedrine migraine, (which is tylenol, aspirin and caffeine) but These are an”ice pick” and explosive vomiting kind. My husband is the first to notice and as an engineer and meteorologist he has a clue. Please consider this when you cut back air circulation to save fuel or what ever the reason is. These severe headaches only occur now when I’m flying or waiting in the tarmack. They require ice packs and migraine speech medication and pretty much ruin a day.
Good app makes flying easy
by G-Mo on 2019/11/12 16:25
Seems like other reviewers are reviewing the airline, not the app. The app is very useful if you’re flying United: easy to check in, stores United club passes, stores your boarding pass and lets you add it to Apple Wallet, sends push notifications about flight updates, and even notifies you when it’s _really_ time to board so you can hang out at Starbucks instead of the gate. It’s gotten a bit noisy with recent updates: Could do without the movie ad launch screen eating valuable seconds and with all the other clutter: background images, cards that don’t have to do with my flights, a combination of tabs _and_ a hamburger menu (pick one, not both), mileage games, etc. There are many many features of the app that I don’t use, but the few I do definitely improve my flying experience.
Lost luggage
by very dissappointed lady on 2019/11/14 22:05
It’s been almost 24 hours since I landed and still no luggage has been delivered to me. My luggage got left in Charlotte, but was informed that it was on an early morning flight to me in NY. The airlines finally called me to inform me that it would be delivered to me, but almost a day later still no luggage. I also paid for the luggage to fly and when I requested for a refund they said I had to make a request and file online, which is very painful and lengthy. You have to fill out forms and attach documents. The airline is fully aware of my situation and should have immediately credited monies back to my credit card with no questions asked. Oh and by the way, I was told at the airport that if I needed to go buy anything to please do so and send them my receipts and I would be reimbursed, yeah right. I’m having troubles just getting my baggage fees back much less going out and purchasing under garments, clothes, makeup, hair products, shoes etc... Women be aware. I have absolutely nothing but my purse. Just imagine that for a minute. I’ll NEVER-EVET use this airline again.
United Vacations
by sheeny wins on 2018/07/19 10:36
They sent me a confirmation stating I was booked and paid for. Have a United Airlines vacations email verifying reservation number, booking number, and credit card authorization number to show it’s been paid for and I’m good to go. I show up for my flight at the airport and they tell me I don’t have a ticket n will have to “re-ticket” for $200 more than the paid price on United vacations. They said that was my only option or I would miss my flight, my vacation!!! Called United vacations and they don’t open until 8 am. My flight leaves at 5:45 AM. There is no one to help me as per the UNITED AIRLINES Supervisor AT THE AIRPORT. And to top it off they charged me an extra $50 fee to “re-ticket”. So now I wait to get to my destination and will have to call them to get this resolved. This is unprofessional and ridiculous!!!! Buyer Beware.
Lying
by hsbfred on 2019/08/09 01:42
Lie #1. We woke up this morning and your website clearly stated that our flight to Rome was on time. However, when I looked to see where the aircraft was coming from it was landing approximately 10minutes before our scheduled departure time. You knew this early in the morning when I knew it, but didn’t change the departure time until after we arrived at the airport. Lie #2. We got booted off the plane after boarding for a mechanical problem, your message blamed the weather. Lie#3. Several lies about boarding and departure times. We are now scheduled to depart at 11pm and based on your past history we have little faith you’ll make it. The lines at your customer service desk around gate 130 are about three to four gates long. Do you think you may have a problem. Start telling the truth.
Snails pace service
by tha ks for nothing on 2018/07/14 13:07
Maintenance issue out of Cleveland that was a quick fix but took 30 minutes sitting on the runway before they realized they had to go back to the gate for some paperwork and then took another 30 minutes to come up with new numbers because two people left the plane so they could understand the weight distribution. I don’t know if you have monkeys doing the numbers or what but we got to Dulles over an hour late and missed our connection to Aruba. Now I have to go to Houston and I miss a night at a $500 a night resort so that you can give me a voucher to likely stay at the Days Inn. If you can’t get functioning planes at the gate ready to leave your customers then at least get a staff that can address the issue quickly. Otherwise just get the hell out of the business.
New Customer experience
by Eric Loids on 2019/05/01 18:57
I have grown to like United Airlines again from a few disappointing trips twenty years ago. Both customer support/ Milage Plus and flight staff have a reinvigorated attitude and truly seem to care for their customers which probably relates directly from the CEO down. On the contrary when we had issues twenty years ago we loved a different airlines that had animal pictures on the tails of the aircraft. We truly despise that airlines and only fly them if there’s no other direct flight. I find it interesting that over time two different businesses/ airlines can have a complete culture change that impacts every employees attitude about their company which translates into the different levels of customers experiences. I did rate four stars because as a new customer booking a ticket the website felt like it was having issues and forced me to sign up for mileage plus. Next Not being familiar with the site or app I was handicapped try to find and pick the upgraded economy plus seats by each other. One frustration is my large fingers don’t fit well enough into the little seat options boxes so I had to have my wife finish up from my iPhone 8plus. Keep up the great customer services it makes a huge difference and I’m happy to have United as my top choice again. Eric L
Incoherent
by peter h klein on 2018/11/15 17:35
Having already checked in on line I assumed the untied app would have that information but it did not. Then had to start “check-in” process on app to be recognized. That process then required I have the confirmation # ready available which has to be found in a previous email or paper document. Also, the mileage plus number in NEVER listed, save the last three digits. WHY! Working between the online platform and United app simply lacks any cohesion or friendly interface. While online “super security” is appreciated on the large scale, it, and other factors makes all of United’s user platforms feel clunky and unwelcoming. Final example: when checking in online it was nearly impossible to add Milage Plus numbers to get credit for this flight. My wife, Theresa Klein, had to go through a paper file we keep with travel records just to locate her MP # and mine could not be located so miles will be lost unless I take the time to sort through more papers or d emails to eventually find the number for Peter Klein...SO FRUSTRATING.
United fails AGAIN
by MarkKV on 2018/09/16 13:46
UAL 1557 OGG to SFO on 15 Sept delayed over two hours. We had been upgraded on our next segment (UA 756 SFO - DEN) but missed connection due to United buffoonery. United automatically moved us to 2028 but did NOT check us in, so we had no seat assignment. The gate agent said to wait until boarding began to re-check with her foe seats. Finally when boarding group 5 was getting on we get seats in row 37...not even premier plus, no overhead space because we were so late getting on (usually group 2). WHY BE A FREQUENT UNITED CUSTOMER AT ALL, when it is zero help when you actually need it? Late flight, lost the upgrade, confusion in SFO, and a crappy seat. You all forget: I have a choice of airlines and this was the last straw - I am done flying United, Gold status or not, unless I literally don’t have a choice. Real shame.
Frustrated flyer!
by CCJeppson on 2018/10/24 01:03
I don’t fly often but I specifically booked with United thinking that because I was paying more money for this airline that I wouldn’t have to deal with all the extra charges that come with the cheaper flights on cheaper airlines. I started this United experience with a message saying that my starting flight would be delayed by two hours due to scheduling issues, this caused me to miss my connecting flight and landing at my final destination much later than expected. My second frustration with this flight experience is I get checked in and I’m told I’m not allowed a carry on and I’ll have to pay to check in my small bag. I asked and was told I was unable to just pay extra to carry my bag on. For my returning flight I called United reservations to see if I could again pay extra to carry on my bag. I was told that it would be $100 to do this! Are you kidding me? To carry on a bag it would cost me four times the amount to check in a bag! This traveling experience has been nothing but frustrating.
No benefits for the basic economy
by Chatty_G on 2018/08/17 13:43
Your airline has no benefits for individuals flying basic economy. You could at least and I mean at the least have them check in one bag for free. You allow them to select their seats but you charge a fee to do that. Why do you nickel and dime the passengers who are unable to afford an expensive plane ticket. For the individuals flying above basic economy you allow them to fly you give them privilege. Why can’t fly and be like it used to be, if you were in first class you got the benefits. And second class you still got the benefits. And didn’t have to pay for your luggage and seat extra. Airlines have gotten so greedy to the point where you charge for every little thing especially those who are unable to afford anything above basic economy. I know this review will go unanswered and probably unread. Don’t be like the other airlines, care about your passengers who use your services. Don’t just throw passengers in basic economy under the bus because they can’t afford the expensive rates to fly.
Rating Trends
3996,4011,3296,4528,4463,3805,4604,4792,4759,3725,4449,4245,4145,3807,4294,3934,3269,4000,3762,3302,2677,4710,4020,3364,3494,3483,3954,4273,2622,3130,3947,4834,4458,3855,3766,2160,2743,2310,4768,3582,2500,4476,3552,3429,3101,3312,3124,3056,2506,4277,3751,0,7053,3632,2205,0,7515,3657,3600,3490,3472,0,5838,3273,2947,3206,3484,2990,2741,2840,3227,3320,3141,3651,3082,2930,3312,3724,3903,3272,3384,3472,3299,3179,3422,3435,2930,3383,3206,2711
All Versions
4.0
2,848,916 total
 5
2,339,484
 4
357,920
 3
79,274
 2
21,069
 1
51,169
Current Version (3.0.27)
5.0
2,843,097 total
 5
2,337,789
 4
357,411
 3
78,841
 2
20,615
 1
48,441
Version History
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App name
United Airlines
Description
Welcome to the reimagined united app. Our refreshed app offers a more robust and dynamic experience, giving you access to personalized information throughout your journey – all while keeping many of the same features you know and love. Explore new features - Thanks to a redesigned home screen, the united app gives you quick access to important details by opening to the most useful and relevant information. At the bottom of the screen, a streamlined navigation bar will help you find the app’s most popular features. Other enhancements also include a “My Trips” section where you can find upcoming active trips, a “My Profile” section with your account information and a brand-new inbox that stores travel notifications. The app is your all-in-one travel partner - When it’s time to travel, check in for your flights on the home screen and view real-time updates. See what amenities are on your flights and your position on the upgrade and standby lists. While at the airport, explore interactive airport maps to find a United Club location near you. Search for flights and book travel - Look for flights across our global network. When you find one that’s right, book it on the app using money or award miles. Easily manage your reservations on the app - View and change your seat assignments, or enhance your trips by adding Economy Plus® seating, Premier Access®, United Club℠ passes, travel bundles and more. You can also change, cancel or rebook your flights right on the app. Continue using the app in the air - With United Private Screening on select flights, watch TV shows and movies on your own device. Plus, track the status of your checked bags and see which gate you’ll arrive to once you land. Earn award miles with MileagePlus - Enroll in MileagePlus® and earn miles with MileagePlus programs. You can use these miles to book award travel on the app, too.
US Work Authorization
by Canadian_in_SiliconValley on 2020/01/29 08:16
Does not provide you option to select US Work Authorization like TN Status for Canadian citizens traveling to the US.
Bad connection
by asridhars on 2020/01/29 02:17
Won’t let me check in, and after checking in from pc, Cannot load boarding pass
Bravo!
by KatLee777 on 2020/01/29 02:10
New planes and more leg space! I was very happy to see this. The width of the seats are still a bit narrow, I am only 5’4” and 135 lbs. I could have used 3 more inches for comfort. They bent over backwards switching us to an aisle seat for my dad though, so I was very happy overall.
Easier than the internet
by bergwater on 2020/01/29 00:57
Much easier to book on the phone than on the computer internet
HNY version issues
by Acliyn2_SD on 2020/01/29 00:19
As frequent traveler, I will say that United app is one of my all time fave apps. But I think you may need to rollback something in your “Happy New Year” release because the app is now ridiculously slow to do anything since last update - I even sometimes even get a data services timeout, but then will connect on retry. I have no issues with any other apps/services so pretty sure the problem on your end. Thanks!
Scanning poorly explained & finicky to use
by kolekat on 2020/01/28 23:00
See title—passport scanning on my iPhone 6 took dozens of tries. The app explains it very poorly— I had to search online forums for tips on getting it to work. Very annoying.
Frustrating missing capabilities
by Jmarie1214 on 2020/01/28 19:58
Randomly removes the ability to use an electronic boarding pass. Didn’t send me the receipt it said it would and basically caused me additional headaches at the airport it was supposed to save me from.
Could be easier
by improvised Sales on 2020/01/28 15:30
Navigation to board pass and adding frequent flier number could be easier
Flaw for mileage plus members w/united Visa cards
by Sashia & Kiki on 2020/01/28 07:16
There is a flaw with both the app and the website if you are a mileage plus member and have the United Visa card saved on your account. When you save your united visa on mileage plus account, the default shows as “unitedvisa”. (Or atleast that’s the default on my account and my husbands account.). It DOES NOT reflect last 4 digits of the card. This can be an issue, because: When you lose your card, and get a new card: It doesn’t update automatically, which is expected and reasonable. BUT, here’s the catch. It lets you book 1 flight on your old cancelled card without erroring!!!!! During check out, you see “united visa” so, as some would, you select your “united visa” and proceed. At this point there is no way to tell it’s the old or new card (unless you click to edit, which takes you to a popup to change cc details,) because it only says “united visa” and does not error. As one would, you book a ticket!! You will see a confirmation number, and receive a confirmation email and booking number with your listed flights and selected confirmed seats. Yay!! Time to shop for a new bathing suit!!! Wait a minute!! Hold onto that wallet and Don’t get too excited. Fact: a confirmation booking number and seat number confirmation as well as an email confirmation- is not a physical or digital flight ticket!! Even with a confirmation, when the actual ticket issue date approaches, which is a bit before the flight, ERROR. You get an email. Fingers crossed you don’t over look this email. It says ticket cant be issued because of an issue with the payment. Just imagine ...you missed that email. Imagine the panic that sets in when a few days before your friends wedding, you call united to see why your second leg just suddenly disappeared off your app. Poof! They say you don’t have a flight to your friends wedding anymore because the cc you booked with didn’t work and they could not book you on second leg of the flight. Now, you have no choice but into either rebook this entire flight days before trip date or pay a lot more to keep the flight...cha-chingggg!!!$$$ (In this particular case, The second leg was a star alliance nevertheless booked on United app.) So, I did the only this one could do, but to pay up after hours and hours of arguing on the phone. I did switch to a direct flight so it made the added cost feel a bit more worth it... This was the first time this happened to me. Sadly not the last. Luckily, I learn to not trust confirmation emails after this incident. After booking another flight on my “united visa.” Just to be safe, I called to check what cc I booked with. Oh no, Same thing, non-updated “unitedvisa”. At least this time I caught it right off the bat. Same thing, only way to fix it was to Cancel and rebook, Because, again, they said I can’t update the cc payment once booked. Since I realized quick, the nice United customer service lady was able to help me over the phone to rebook same flights and cancel mistake and keep my rates. Phew! All I ask United app team is that they fix the flaw on both the website and app by Either: 1) Let is update payment methods after flights are booked ASAP. Or 2) Show the last 4 digits not just “united visa” as the default so there is no mistake when booking or we have a chance to catch it. Or 3) Just don’t let us book flights on a cc that have already been cancelled!!! (Again, to be clear, It lets you book 1time aka one flight on the old card before it actually shows as an error and denies the transaction. So you won’t catch it unless you are booking a second flight!) Or 4) App error red flags so we catch any issues way ahead of ticket issue dates!!! Hope someone fixes this flaw and it doesn’t happen to anyone else that gets replacement cards as I do. Thanks.
Crap!
by Fugrindr on 2020/01/28 05:19
Trying to check in and change seats. Says I’m checked but won’t let me upgrade or send me boarding pass. Spend a lot of time building a crappy website to annoy people !
Making my screen dark
by Eggiers on 2020/01/28 01:20
Every time I use the United app it turns down the brightness on my screen to the lowest setting. Ugh. Really United?
Disappointed in United
by iftemple1978 on 2020/01/28 00:48
My wife and have flown United multiple times from Amarillo TX to Bozeman MT. Never have we been unable to bring a carry on bag on our flights. As we booked our flight this time we were never informed we couldn’t bring a carry on. Not until we checked in 24 hours before our flight did we learn this disappointing news. The frustrating thing was we flew United from Las Vegas 2 weeks ago. We flew BE and carried on our carry on luggage as well as checked one bag. But then two weeks later we can’t carry them on. But have pay $30.00/ bag to check them. We are so disappointed in this unadvertised change we will look for alternate airlines for our travel in the future. I do recognize my travel dollar my not impact your profit margin but my report to all my friends regarding this practice may. I look forward to hearing from a United Representative for an explanation of this annoying change in policy. David Heap
Won’t let me register
by Rrtag on 2020/01/27 23:51
Apparently I’m already registered, but when I try to recover I’m no longer registered/found
Dumb, Difficult and a Total Waste
by Pichinson on 2020/01/27 21:18
One of the worse layouts ever. I travel a lot, but not always on United. Every time I use the app, I feel like I am on an Easter Egg Hunt. Trying to get your boarding pass is ridiculous. It is almost impossible at times. Now sometimes it is easy, but no consistency. Designer and engineers of app should be fired.
Absurd Baggage Fees
by Gmnisson on 2020/01/27 21:10
Two two travelers with 3 pieces with one a long length. $300 😢
Did not accept PayPal
by gsauncog on 2020/01/27 19:38
Did not accept PayPal even though that was one of the choices.
Improved app
by great app improvements on 2020/01/27 15:23
Much better app and information provided than other carriers I’ve used recently
Infrequent flyer
by RSO Calm Traveler on 2020/01/27 14:43
I do not fly much so am very anxious when I do. This app makes staying in touch with my flight information easy and leaves me with the confidence that I haven’t missed anything!
Greedy
by I miss Continental on 2020/01/27 14:07
Too many attempts to upsell
Great service
by Ephraim Denver on 2020/01/27 01:09
Smooth flight, arrived ahead of schedule. Excellent customer service when we had a problem (that was not of the airline’s doing). Thank you!
United
by rfc276 on 2020/01/27 01:08
United airlines are the best they care about their passengers!! Love how easy it is too check in!
Check in
by drylynn on 2020/01/27 00:58
My husband set this up for me and boy am I happier. The app sent me a reminder to check in and that’s something I tend to forget.
WiFi scam
by lefthook8 on 2020/01/26 22:03
Offer 50$ WiFi plan and after I joined the plane wasn’t WiFi capable. Scam it up !
United is horse sh*t
by jjjlaj on 2020/01/26 21:03
So why is basic economy penalized for not checking a bag? I am flying with my boyfriend and we are taking only one bag. Paid the $30 for that bag but since I have no bag to check, the app will not allow me to get an eticket. I am required to check-in at the airport. What horse sh*t.
Carry on bags not allowed
by hdhehdhehdbudbdd on 2020/01/26 20:13
I can’t carry my luggage on board anymore. That is terrible. I will never fly with you again
It’s Bull-s*** to be forced to pay for a checked bag, in order to do online check-in
by koolky687 on 2020/01/26 18:10
I didn’t have a bag to actually check, but b/c of the policy you have in place (I can’t online check-in, but instead have to talk with a ticket kiosk) is BS. I don’t have a bag to check, but I paid the $30 anyways, so I could check-in online. I’m coming from a meeting, and I won’t have time to wait, and I’m being forced to pay for something I don’t actually want (a checked bag) in order to do something every other airline allows... online check-in. It’s silly and greedy of United.
Easy to use
by Taylor487 on 2020/01/26 18:09
The united app is very easy to use!! Not complicated at all.
Mrs
by Sue Rose on 2020/01/26 16:41
I feel charging 30 a bag that qualifies for carry on is excessive!
Multiple times
by cmc231 on 2020/01/26 14:31
I have to submit over and over again to just get my boarding pass printed.
United App
by usermandatory21 on 2020/01/26 07:03
Very confusing. Need many steps to get to where you want to go to. Scan of documents was not user friendly To send a review a user name is mandatory
Greg
by greg a m on 2020/01/26 06:51
We will quit using United after 15 years. They sold my seats that I reserved and had confirmation number.
Easy app
by Danc-her on 2020/01/26 04:11
Cool. Fast and easy. Mobile app and I checked in my suitcase. Love this.
United is the best
by rivbone on 2020/01/26 03:22
No better attention to premier customers than UAL
Cannot make changes
by boqrox312 on 2020/01/26 03:15
United is horrible when trying to change flights. Misinformation and rude telephone support.
Good except for baggage fees!
by Asmith67 on 2020/01/26 03:03
Baggage fees are ridiculous, otherwise, great airline!
“Private screening” does not work
by EC NYC on 2020/01/26 00:42
No music plays on the app... 5 hour flight with this horrible “in flight entertainment.” How does someone roll an app out that plays movies but not music. “Private screening” is horrible and there were not even clear instructions on the plane to access it. Someone dropped the ball at United.
Not crazy about it
by big cheese545 on 2020/01/25 23:48
I had to put in a bid amount to continue with the check in. Not crazy about it. Confusing
No reservations
by GwendolynQ on 2020/01/25 23:15
If the plane is delayed due to mechanical failure, even though United says they will give you a voucher for missed connections and missed reservations, they will not. A 4 hour delay cost me a $100 cab fee to my final destination and dinner reservations which were made and lost. We dined on airport snacks and arrived exhausted in the middle of the night because United only offers a limited number of flights a day from smaller airports. And we’re stuck with it. Thanks for nothing United. It’s faster to drive.
Impossible to use
by backpacking next time on 2020/01/25 22:04
Passport scan nearly impossible, can’t bring up boarding pass for second passenger after both passports finally scanned.
Horrible delay at Stockton Caused is to miss flight
by Laprincessa1 on 2020/01/25 14:57
My husband was just targeted as we went through the TSA at the Stockton airport. TSA made him take off his clothes twice and went through all of the items in his bag. They said his items scanned for a substance. Ironically enough, they were gifts we just brought back from Hawaii on a plane we got off of last night. In Hawaii, we had gone through 4 checkpoints and had bought the candy at Safeway. We missed our flight out of Stockton after we had asked TSA several times to make sure that United knew we were being held up at the security checkpoint. They said that we would NOT miss our flight and that they knew we were at security being checked. TSA even opened the packages of chocolate and coffee that were gifts for my husband’s family that we are supposed to be seeing. They completely racially profiled my poor husband. He is Hispanic with a last name that sounds Middle Eastern. This happens all the time when we travel. My daughter and I were not able to leave the TSA area as well. The agents were also in disarray and arguing amongst each other. After one of them was done damaging the items in my husband’s luggage, he pushed them towards me and told me I could pack them up I. A rude mannerism. Not the greatest start to my birthday!
Passport upload
by GB Traveler on 2020/01/25 14:14
Very difficult. It took me many times and from what I could tell there was no difference in the quality of each scan. It would be great if the reason it was unacceptable was highlighted in some way so a person had a reasonable idea of what to do.
Print baggage receipt
by ked123456789 on 2020/01/25 13:45
Couldn’t find where to print baggage receipt...not good
Thank You
by UA Family on 2020/01/25 12:45
United Airlines is the best!
Makes travel a little easier
by BobCtheTwin on 2020/01/25 03:35
I love the instant information about my flight (easy check in, status, etc) and the ability to watch movies or TV on my own device while in flight. Great app
Check in quick n easy
by unitednme on 2020/01/25 03:34
My experience is always Quick n easy. Loving my united. United n Me
Boarding pass
by kb482 on 2020/01/25 00:58
If I have already checked in, why is my boarding pass not available on the app? Instead, I click on the email link, it opens the app, and I have to check in all over again. Inefficient
Matt Pope
by WYO1965 on 2020/01/24 20:49
I’m to the point I will only Fly United if I absolutely have to. The ridiculousness over baggage fees, check in, fare class differentials and 25 minutes for a simple request are enough!
Worst flight ever!!!!!
by peanuts and pretzels on 2020/01/24 17:17
The flight was an hour late out of Denver, The San Francisco flight was delayed because a bathroom was flooded, then the audio wasnt working. An hour and a half we took off only to be aborted on the takeoff- very scarry, taxied back to terminal - (45 munutes to get back ) -we waited on the plane an hour , then all told to deplane. At the SF airport for 5 hours until we took iff on another plane. We MISSED an entire day of our 5 days on Maui. PLEASE RESPOND!!!! We were a family of 5 VERY DISAPPOINTED ANN OLSON - 303-929-8813 MOODY family of 4.. 720-732-3642
Scottsbluff Airpirt
by Ail. Davis on 2020/01/24 14:11
The people are always helpful, friendly and very accommodating. I have flown out of this airport for several years and every one there makes you feel like family.
:)
by bnoww on 2020/01/24 12:45
Amazing.
Perfect
by crazy polish on 2020/01/24 04:23
I Love united
No issues ever!
by Ruthos on 2020/01/24 02:48
The app is clear and concise. I hav only ever called customer service once and everything was taken care of right away! I travel for work quite often so having the app is definitely a life saver!
Baggage
by ksm2020 on 2020/01/24 01:05
Please make it easier to tell on my ticket what baggage I can bring.
Bad UI flow; non intuitive, clumsy, incomplete
by tfd2 on 2020/01/24 00:45
See above
Dear between this app and the call center
by Teflon Trump 2020 on 2020/01/23 21:39
Between this app and the call center I’m surprised I haven’t had a stroke yet.
Keep crashing
by Nickname is what 东东 on 2020/01/23 20:22
The app keep crashing these couple days! Have to delete and re-download
1st time user
by gtzfam5 on 2020/01/23 18:38
1
First checkin!
by CKs iPod on 2020/01/23 16:13
First time on United. Love the App - super easy to use. Look forward to the flight & staff.
Lane 2 feels like home
by pevans1117 on 2020/01/23 15:40
I’ve flown quite a bit for work over the past 16 years. I consider SFO, LAX, and DEN to be extensions of my office as I use their WIFI to run reports, answer email, and conduct several hours of business calls per year. As a busy mom, I’ve attended parent teacher conferences and read bedtime stories in the quieter corners of these airports. I am enamored with the Yoga room and fine art displays at SFO. Even though I have taken 3-7 day long business trips for over 50% of the work weeks per a year for the past 15 years, has never been considered enough to qualify for any of the special perks with United. Perks like Lane 1 boarding, in flight meals and beer/wine, or even 1st class seat upgrades were beyond my grasp. In my experience, qualifying for United Premier Gold or Platinum requires you to be an international business traveler or a domestic traveler who consistently travels more than 50% throughout the year. In my opinion, this is not a reasonable lifestyle and simply too big of an ask for a mother of two kids. The current program rules require a level of travel that is high enough to favor single people and penalizes working parents who need work life balance. In order to be recognized as a loyal United customer, I would have to tip that balance a bit more than I am comfortable with. Here is my perspective: When you are on planes every other week, it starts to feel like an extension of your home. Setting aside the emotional toil from being away from your family, the difference between 25% and 50% travel in the United world means that you get some extra benefits and sometimes additional comforts. It started with a free bag, and being accepted into the eager, but still humble, “Group 2”. On rare occasions, you get upgraded to an Economy Plus seat. As you push into 50- to 75% travel and move to Premier Gold, your seating begins to include occasional upgrades to first class but you also become a “regular” in Economy Plus. Recently, with the addition of an extra international trip, I was bumped up to Platinum. So far, I don’t feel any huge benefits to write home about. As a 50% to 75% business traveler, I still need meals, WIFI, rapid charging, cocktails, and occasional quiet breaks while on the road. To a achieve this, I spend my meager “per diem” on WiFi and concessions. I would like to challenge United to revisit their definition of what constitutes a loyal customer to include the traveler’s loyalty history and travel spend habits (consecutive years of loyalty and additional personal spend). United could be a better travel partner to me by creating a Loyal Customer Program that honors the commitment I’ve made to United travel over the last decade and a half. The program would provide long term customers, who are doing what they can through their individual travel decisions, with significant discounts on United Club one-time and Annual Membership fees, introducing a 60- minute pass to United Club at a significant discount, and adding deep discounts on concessions for Premier Silver and Gold passengers. At United Customer Service counters, offer Silver and Gold customers a “members only” rapid charging station, bottled water, and snacks. And when we experience travel inconveniences, let loose with the complimentary beer/wine or snack box passes for our next flight. This would honor the loyal moms, like me. Regardless of the perks, the United’s boarding lanes further the divisive nature of their spend-based loyalty programs. They are no longer relevant as credit card perks and large corporate accounts are favored over the individual loyalty of the passengers like me. Premier Gold is reasonably achievable for traveling employees. But this busy mom has learned that Platinum status and standing in Lane 1 are simply not worth the sacrifice. From now on, when I stand with my fellow business travelers in Lane 2, I will be reminded that we are the ones who factor home life into our work. And that is what makes Lane 2 feel like home to me. Member GZC07864
United makes it so easy
by 830DM on 2020/01/23 14:46
When I travel United Airlines is my first choice. Their app makes it so easy to checkin, and it keeps me up to date with all the info I need. Our flight was delayed by 3 hours, immediately on my phone other flight options popped up. I chose one, got a ticket immediately and got home on time. Perfect. I love all the choices for in flight entertainment and that I get to select what I want to watch and when. Keep it up United.
Terrible. Changing seats crashed. No offline access to trips
by lifepulot on 2020/01/23 14:40
Changing seats crashed. No offline access to trips
Not intuitive or easy!
by Unfkyer on 2020/01/23 13:59
Compared to Southwest, this app/site is not easy to navigate. 1st time user rates this 2 stars.
Customer service
by craig_bri on 2020/01/23 11:43
Booked flight same day and had to scan passport with ease and select seat. Called and courtesy seat upgrade because I couldn’t book on app since same day
Service
by ncjmie956 on 2020/01/23 03:15
Has been wonderful service and personal experience has been exceptional. Thank you for all you do
Roger E D.
by Roger E. D. on 2020/01/23 00:32
Great staff. Helpful and patient even in remote airports like DICKINSON North Dakota
The Best
by MPATHG on 2020/01/22 23:39
Always fly United. Great customer service and the most reliable flights out of all airlines! Best Ann
App issue and poor Plane configurations
by DJSFO on 2020/01/22 21:26
First I was trying to find where to get some help with the United.com app. I selected support and it brings me to a website of frequently asked questions which mine is not on that list?? There is no email or phone number that I could find to report my issues. So typical of United not wanting to communicate with his customers. And why would I want to talk to somebody in the Philippines ?? When I do call for other issues all they do is send messages to somebody in the United States to get the answers to their questions, but most of the time they can’t help you and they do not have a number to give you. Issue: in regards to the united.com app how do you delete trips Under “flight status “ and then “flights.” Do they stay there forever? Secondly, the seats on 737–8 and 9 plane the seat configuration are now ridiculous. The rows of seats or push so close together your legs are up against the seat in front of you no matter how small person you are. and the seats are getting more narrow all the time. Then God for bid if the person in front of you pushes their seat back back then it’s in front of your face. And unfortunately for the four flights I took getting a terrible middle seats each time, which everybody knows is unbearable. And for me on two flights, being in the middle seat, I had a person on my left and my right trying to squeeze into a 17 inch wide seat and one was about 300 pounds and the other about 250 pounds with their body parts on my legs and sides of my body???? The plane was full and the flight attendants of course didn’t care or want to address the issue. And this scenario happened on three of my four flights in the middle seat. And this idea of using your own phone, iPad, computer to watch their movies is even more ridiculous. United continues to be more focused on the dollar then giving good service and comfort to its passengers.
Points?
by Loyalty??? on 2020/01/22 20:42
You have now made it ridiculously difficult to earn any status. Thank you so little.
Efficient
by Macole83 on 2020/01/22 19:51
I love the efficiency of using the United app, texts and website.
Flight
by Cfurqan on 2020/01/22 18:49
Thank you for your service
Great all in one app
by koichiofseattle on 2020/01/22 18:16
...love that I can do everything in this one app... book, change and track...and watch movies on the plane. So good!
Continuous loop program
by Phantom_eagle on 2020/01/22 17:10
I selected the option to receive an email with boarding passes to print. I got the email and all it does is send me to the United web site and let me download the mobile pass or request an email boarding pass. Which I already did. I’m ina continuous loop.
Check in
by dewayne morris on 2020/01/22 16:47
Trying to get pictures of passports almost imposible
Flight change
by Ctbags on 2020/01/22 11:34
Overall, app is fine. Issue arises when trying to change a flight. Need to call United in order to complete itinerary rather than being able to complete change through the app.
Checking in
by rahalr on 2020/01/22 04:20
It was a lot easier than what I thought
Fantastic
by P fiuzi on 2020/01/22 01:49
I love the ease of using United App
Great UI
by kringle.ai on 2020/01/22 00:20
Great UI
Faulty and crashing and useless
by h1jm on 2020/01/21 19:59
The most faulty app I have ever downloaded. Constantly crashes.
Love this Airline
by Sorita292003 on 2020/01/21 19:37
Checking in very easy
Ruined their app
by Houston local on 2020/01/21 19:24
Flight info and boarding pass used to be available front and center with maybe a swipe. Now it’s buried under other info. Often I just need to see what time my different flights are.... but instead they want to sell me bull**** stuff about points. What used to be an advantage over competitors is now a frustration for customers
Easy and convenient
by #MEfan on 2020/01/21 17:16
A great mobile ap!
He king clown needs help
by CBN304 on 2020/01/21 15:34
If u do not buy the expensive tickets the check-in flow is a disaster. It offers u the ability to check in then takes youbround and round. The morons at United need to rebuild the flow correctly to propagate the proper messages it’s like a college class built it and forget to test all the flows for correct messages and completeness. Expected way more! Interestly whenI looked to see if I was the only one. I find they have numerous complaints but somehow have 5 stars. Something amiss when complaints are accompanied by 5 stars!
NO CARRY ON
by Hotshot#31 on 2020/01/21 14:20
This is screwed up, if I’m flying I can’t get to my site without buying a checked back. Lame!
Great Csr
by mcarriere on 2020/01/21 13:54
Called in it did take a while to reach a Csr. Once she was on line she was able to switch my method of payment to my miles card and she found me savings as well. Great job
APP HAS SERIOUS DELAY RESPONSE
by Pynk Tyckle on 2020/01/21 13:44
Each time I try to log into my account with either my email, mileage plus and password I have to do so several times because I am being told that they are incorrect. After trying 3-4 times, I get in. It is very frustrating because I can see that I am typing the correct info from the beginning.
Economy Rate is a rip off
by Lilreames on 2020/01/21 05:40
Didnt realize they forced you to check your bag for $30 more. Think I’ll stick with American instead of a company that’s weaseling to show the lowest fare in searches to only charge more on the back end. Who doesn’t travel with a full-size carryon?
United app
by Rodogg71 on 2020/01/21 04:12
So Far so good
Ms rosina Ruane
by Roe, Ruane on 2020/01/21 03:19
Always a pleasure
Great airline, great app!
by El Grunguito on 2020/01/21 02:59
I fly a lot (1K for years) and the app and the airline are competent and friendly.
Worse than expected
by LawyerJD on 2020/01/21 01:03
1) left at gate, no notifications or announcement of final boarding. 2) excuses and customer blame. 3) app did NOT notify of boarding...?!? Should I look for an app connected to the internet with cans and tight string?!?
⚠️ Warning ⚠️
by bgviquez on 2020/01/20 23:11
We had a terrible experience with this app. It essentially tricked us into switching flights to a flight that was just a few hours away. We then called United and it said it had nothing to do with this, even though the flight was changed on THEIR app. We have been on the phone for almost 2 hours trying to fix this issue and we have to fly internationally tomorrow. Furthermore, the scanning component for passports in order to check in hardly works. It’s unfortunate that this app is the only way to check in to flights. Be very cautious when using it. Shame on United.
Too much effort and system issues
by poor experince on 2020/01/20 18:49
Took me 1 hour and 45 minutes to simply check into my flight.
Best airline app so far
by amitvisual on 2020/01/20 18:45
I fly a lot and have tried several different airline apps but United has managed to be the one to beat! They seem to pay real attention to users and typical use cases, keep improving the app and have a slew of features that really help frequent flyers. Features like “where is this plane coming from “ can help predict issues with weather delays and the bag tracking is very useful when I make last minute changes or look for alternatives.
United
by marks61111 on 2020/01/20 17:40
Clumsy, balky, time-consuming and limited functionality. Worse than JetBlue, delta or American
Too hard to find things in app
by bjguycc on 2020/01/20 17:38
For example, spent 10 minutes looking for upgrade list.
Much Improved
by Aerospace Geek on 2020/01/20 15:22
The app is getting a lot more powerful. I still have to call every now and then but for the most part I just let my fingers do the ‘walking’. I can even track my luggage now.
App does not download from App Store
by DrJohnny1 on 2020/01/20 14:46
My United app was not accepting my password on iPhone ... though no problem on other devices. I deleted app and went to reinstall, hoping that would fix the problem. But the app does not download from App Store . Sorry.
United has been good to us
by Cooking' gal on 2020/01/20 14:31
You get a live person on the phone and they are so polite and go overboard to help you!
United App
by jcyoungs62 on 2020/01/20 14:29
This app is frustrating to use. It takes too many steps to get a boarding pass and get it into the apple wallet
Poor experience on my recent flight- Expected better service for Premium Golda
by 8627352 on 2018/08/21 00:30
Had booked a round trip from EWR to Delhi. While the flight to Delhi was smooth, the return flight (August 11) was delayed by over 18 hours. After haggling with a United representative on the phone for over 45mins I was told that I could only be given a flight back option from Mumbai if I made my own arrangements to fly to Mumbai. I needed to get back to Newark by Sunday and did not have many options, I was finally given an option to fly via Munich with about a 4-5hours layover in Munich. While I my original booking was on ‘Premium Economy’ my booking on Lufthansa was done on a regular coach class and was given a middle seat to travel overnight. At Munich I went to the Miles and More lounge and presented my United Club pass (knowing that they are part of Star Alliance), however, they said that the United Club pass is not acceptable at their lounges. So I had to sit around the Munich airport for the next 4-5hours. Overall, was a painful experience and I expected better service for a Premium Gold member.
Delays and cancels, Excuses and lies
by Jumpinjack8901 on 2019/07/24 06:20
11 delays on our flight down from Sioux Falls to San Fran for a memorial service of a friend who passed away. Then they cancelled after midnight. Sent a crew from San Fran to pick us up but they ‘went illegal’ the ticket agent said. Did not put us up in a hotel and had to sleep on a chair in the airport. Then had to switch airlines just to get a flight out then next day. ON THE RETURN FLIGHT days later they started the delays before we even got to the airport. Went right to customer service when we found out this would make us miss our connecting flight. They said they booked us on the first flight out in the morning, but that was a lie. When we got back to the Denver airport they had not booked us and we were just on stand by for the next night. They did put us up in a hotel that smelled like skunks, after waiting for 2 hours to get to it. Ended up losing 2 full days in the airports because of United. This was our first and definitely the last experience we will ever have with them. Nothing but excuse after excuse, from maintenance, mechanical, fuel spill, you name it. Also said it was weather related but there was blue sky where we were flying into. When I told the ticket agent that excuses are one thing but lying about booking us on other flights are another, she got up and walked off. Wasn’t mean with her, just flat exhausted and at my end. Just stated a fact in a calm, quiet voice. Never, never, never again.
First time with a terrible experience
by Chris Nunes on 2019/09/16 17:56
I was paying for a flight and had to come to another airport to get a flight because one of the company employees told me I was late for checking (I was on time and I had 15 minutes yet) and while I was waiting him to see what was going on, someone else came 10 minutes after to help him. After 10 more minutes, while he understood the mistake, my flight was gone. After that, I took a plane with no internet from DC to Texas (I was paying for it and instead of telling us that they were having some issue, they kept saying that the issue would be solved in a fez minutes). Also, I was paying more so I could have a seat with a window view, but they put me in the middle seat. Coming back, they’ve changed again my seat for a middle one very on the back of the plane, without plugs and where I couldn’t almost fit my legs (and believe me, I’m a short guy). This flight was also paid to have a window view and plugs to charge my phone. On that time, we had internet, but I couldn’t use it because doesn’t matter if you plan ahead with them and pay more, you’ll seat whenever they want you to seat. At home, it took a long time and many calls so they would give me my money back for the seats I’ve paid for and the internet I was never able to use. And about the app, it was normal and it got my entire battery while using it.
Disorganized, confusing and not convenient
by CodyMafatu on 2019/09/24 22:07
This app is not only not user-friendly but it’s counterintuitive. Why do we have to search all over the app just to check in for our flight why do we have to type in our last name when we’re already signed into the app and why do we have to search everywhere to pull up our boarding pass, why do we have to click link after link in order to access the flight information - no one appreciates you rearranging everything every couple of months. This app is one of the worst flight apps I am a frequent flyer and this is by far the worst of all airline apps. How would you like it if somebody snuck into your room and rearranged everything and then you can’t find anything- well that’s exactly how it is every time I open this app and you’ve updated it. You still haven’t found an easy solution - there’s only three things we need from this app one, east check-in and easy access to a boarding pass. Two, easy access to the boarding times and to see flight information, standby information etc. And three, the information on where to go for our gate. Currently, the boarding pass doesn’t even have the gate information and there’s too many links and too many options. it’s unclear, unorganized and confusing. Whoever you hired to create this app was obviously an amateur.
United doesn’t give you the heads up that your transatlantic flight won’t have screens for movies
by dawwg on 2019/08/04 09:42
When they send you your confirmation email they should give you the heads up that you need to bring a device for each of your kids for your transatlantic trip, AND that you need to have pre-loaded that device with the United App. We were traveling in Spain, and my data plan when I travel is limited, as it is for most travelers. And suddenly I’m facing a transatlantic trip with no movies for my kids. Which is fine if I know ahead of time, but not if we’ve all been trained for decades that transatlantic trips have movies for kids. Instead I’m scrambling to try and download the app onto my and my husband’s phones, using our limited international plan. Needless to say it doesn’t work, because the app is too big for international data plans to download. And they don’t even do you the curtesy of providing you WiFi so you can actually download it. My kids’ device has no cellular plan so it was simply not an option to download it onto their device. So, United messed up YET AGAIN in having ANY empathy for their travelers. They institute these unilateral changes and give no heads up, and no way of remedying the situation when you find out about it in the last minute. They are truly amongst the worst airlines out there, and I guess this should be no surprise.
Total joke to checking in online
by Deadharted on 2019/08/06 15:17
I always checkin 24 hours before departure on any flight. I purchased my ticket knowing I did not need to bring a carryon bag or check in anything. I do this because I like to go straight through security and have my boarding pass with me on my phone, and when I land head straight to my shuttle without waiting for baggage and head straight to work. However, trying to check in with United they say because I didn’t have a carryon or checked bag I need to see a ticket agent for my boarding pass! The whole point of basic economy was to not bringing anything to check in. So this forced me to purchase a carryon. So I do, and pay the extra $30, (which was the only charge the representative over the phone informed me of) and I will walk my carryon to the gate with me as I do with all other airlines. But, United says they will still force me to pay an extra $25 gate handling fee on top of the $30 to have them carry it from gate as I board to the plane. What is the definition of a carryon if I don’t carry it on and off myself!? Now I have to wait at baggage claim at my destination to get my carryon?! Ridiculous! Huge joke and will try my best to never fly United! Just another reason to fly a different airline. Thanks but no thanks! United I stand with all my family and friends to never fly United airlines with this experience.
Yoluu get more entertainment from reading this review than by using this app!
by Atomik81 on 2017/10/12 14:41
Tried using the in flight entertainment on my IPhone on two separate trips to no avail. I’m an IT Engineer with a PhD in computer science so I’d like to think I know a few things about making stuff work however I tried almost the entire flight to make the movies play. I finally asked the flight attendants what the secret was and neither of them knew. One checked the system to make sure it was on and then came back to tell me that someone in first class had it working on their iPad. Well congratulations to them up in first class! Maybe that’s the secret us regular passengers back in coach would like to be entertained as well. I travel weekly for my job and all my apps and devices are all fully updated so I’m thinking this is just a crappy app/system. The trailers play without issue just to tease you about the fantastic movie you are about to watch but then like a kid who’s parent tells them “no you can’t have that ice cream” all your hopes and dreams are shattered into a million pieces. My recommendation for the best results with this app: Delete it and fly on American instead where the planes are newer and their stuff works as it should, Otherwise the only entertainment you are going to get is spending your whole flight trying to get this app to load your movie.
Maybe it’s me....
by Sjdudjsosjxb on 2019/09/28 14:17
I find this site extremely difficult to manage from my cell phone. Even when I’m able to sit and take my time, I cannot find the information I need. Sometimes I’ll try to check other flight options and I end up losing my original option. Trying to find an updated standby list while you’re in a hurry? forget it. Yesterday, my flight was canceled and the App did not update to show this for almost 2 hours after the cancellation. Today, I went to the gate listed on the app (as a hopeful standby passenger), when I got there the screen said “gate change, ask associate for details”. There were no “associates” to be found. The app still showed original gate. Finally found a monitor which showed new gate. It was .9 mile walk to new gate (literally, not exaggerating). Once at new gate, I asked where I can find the standby list (because I cannot find it on the app) They laughed at my unrealistic optimism and told me to check the app. So I used the archaic app to look for additional flight options. When I did this, I apparently removed my name from the existing standby list.... if I ever get home, I will make it a point to delete this app and go back to waiting 30 minutes to speak with a representative on the phone. The app is almost as bad as the airline, itself.
An awesome time saver!
by pltandy on 2018/05/21 14:56
Access to my ‘ticket’ and flight information is so quickly is awesome! Wow, I remember having to go down to a ticket office(30 min) and spend an hour having someone else tell what they thought my flight options were (60min) and then having to print a ticket and keep up with it(never) and then strategically place the ticket where I can present it to 4 different people so I can make it through the airport including checking in for flight (60min+) then security, gate agent, and flight attendant all while stopping to check the board for which gate (15min) and any updates and heaven forbid I have a connecting flight and another flight coupon! Only complaint is I seem to have to closedown the app to get it to update added reservations - even if I made the reservation with the app. But maybe that is because I have gotten so used to having the information right away! It actually seems like the app, through notifications, gets the updated flight information quicker than the gate agents and flight crews! Makes me feel like a seasoned traveler - Well Done! Keep those updates coming.
Review
by RB Dawg on 2019/02/04 17:58
I’ve been using the app since about September. Worked great. Like everything about it. The last 2-3 weeks it seems to not work correctly. I had flights canceled then rescheduled and seem not to be able to use the app. When the flight is done it should get off the app. No need to see my flight from yesterday. I’m now trying to check in and it shows my flights from yesterday and today, even the canceled one. It needs to clear out. I have shut the app down cleared it from history. Sign in and same thing. How am I supposed to check on flights this way. I then tried to put in my reservation number and name and have to tap the screen several times and wait. I know it’s not my phone because if I tap “search” once it tells me I have to put a reservation number and name. Duh! I’m trying but it won’t let me unless I tap my screen 20-50 times. Then I have to go through the same tapping for my name. Very frustrating. This needs to be fixed asap. I gave it a 4 star because when it’s working I really don’t have any complaints. I like it better than American Airlines app.
Good App - Terrible Company
by ADT fan in distress on 2018/04/27 09:22
What goodness does an app add if the “state of the art” Entertainment technology is useless when the plane WiFi does not work? Many upset customers, Bose and iPhones ready, asked the attendants if this was common. “It happens all the time”. Coast-to-Coast without Entertainment. What good is it to be able to “manage” your miles when United uses de PQM miles scam to credit miles (got less than 30% of my true miles credited, it will take me years to build enough miles to get a domestic free ticket)? But it won’t happen because I avoid United with passion and even cancelled their credit card. What’s the point? My problem with United is United, not the app. United has forgotten its customer focus and to reward loyalty. Forget even the flying experience, just take a European carrier and compare. United apps would be really useful if they were built on a platform of customer service, clearly what United is not about anymore. So I avoid United at all costs, gone to better carriers with more inferior apps.
Terrible service and mistreatment
by !;'wjzhyueneb on 2019/11/17 23:43
I was waiting to board a flight with a group of friends In Phoenix when a lady complained we were too loud. Customer service agent Angela Jackson came over and asked if we had been drinking. The answer was “yesterday” And she said we couldn’t fly. I was continuing with the boarding process and got on the plane. After everyone boarded she came onto the plane to get me off. I complied and the next conversation was absolutely ridiculous. The flight attendants looked at her like she was crazy. Everyone confused as hell. But she is “the boss” and it was done. Proceeded to say she couldn’t put me on the next flight because there is not enough time to “sober up” then told me I would be re-evaluated. When I asked what the evaluation process would be she told me to “stop” or I could talk to the police. She admitted that it is TSA that does the screening and is trained for that. To overbook flights and operate in the way she did to get us off the plane was highly unprofessional and she was claiming she was the highest ranked supervisor at the airport. Never have I felt so disrespected I cannot believe that United would put someone like Angela Jackson in charge and unchecked. Would not answer simple questions about my itinerary. Would not outline Or set any expectations. Ridiculous.
App so Good I started flying United again
by Qf5ve on 2019/12/10 20:36
I love this app. It’s like Fedex plus Amtrak. Thank you United for making a quality product that actually helps me. I don’t ordinarily even leave reviews, but I fly a lot and I truly appreciate that this app makes flying more convenient. Dear people who made this thank you for adding all of those seamless features. And thank you for the in airport texts and updates too. Thanks to your app, instead of having a hair-pulling experience due to holiday traffic surrounding the airport, I was able to rebook my flight from the uber, eat a leisurely enjoyable dinner in the airport while charging my phone and taking a conference call, purchase a couple of magazines, and stroll happily to the correct gate with a confident awareness of the flight status. I had important things in my checked bags, so when I arrived I didn’t stress when the bags took a while to come out at baggage claim because I checked the app and knew they had arrived and were on their way to me. In conclusion, I love you.
MKC
by mkc58 on 2019/03/23 18:09
I was prompted yesterday to go on another flight with no change fee. It wasn’t obvious that the flight options were for the *following* day. I selected, realized I made a mistake, and called right away to correct. I was then on hold more than a half hour, and two agents and an hour later I received no help. All after a day when i traveled to be at a funeral. Today, when I went to check in, the message was clearer that you were looking for people to change flights. I have been a customer and mileage plus customer for decades. Also a credit card holder. I am extremely disappointed in the service and considering canceling my card, and United as airline of choice. It’s clear United dramatically overbooked flights the entire weekend, which is irresponsible from my perspective. While I was on the phone with agents last night, I could hear other agents fighting with customers like me in the background. Please try to be better to customers in the future. Thank you
Disappointing 1st flight in years!
by United passenger NC on 2018/07/20 16:47
I haven’t flown in 15 years, so I decided to take United after hearing good things about them. My experience was less than enjoyable. After deplaning in Houston and being unfamiliar with airport, I discovered my my next flight was leaving from a gate clear across the airport, so rushing through to arrive at my gate on time, I discovered the plane was delayed for over an hour due to bad weather in NJ. Then, they call us to board only to find out that there was a problem and we would be delayed another 15 minutes, not a huge deal. However, these delays continued for another 2 1/2 hours! We were given ridiculous excuses, one after the other, without a sincere apology or the truth. Perhaps the airline thought we should all understand and comply without a genuine explanation or compensation. They did allow us to watch a movie for free, but still charged for alcohol. When you have friends or family waiting for you at your final destination and it turns out to be 3:00 am, I think the responsibility lies with United to be sure everything is taken care of before asking passengers to board.
Bad experience, good app
by Natttttt D on 2018/03/16 14:01
I flew United for the first time in a while and I found that, compared to other airline apps, their flight statuses were updated the most frequently/accurately. It told me about delays before the gate clerk even knew. As you could’ve guessed, this unfortunately means that I was on a delayed flight which caused me to miss my connection on the last flight out of Newark for the night. The app let me know right away when my connection took off, preventing the hassle of running to the gate to check, and immediately presented me with options for next steps. It provided the next United flight out of Newark and guaranteed me a seat, while also showing me flights out of nearby airports, like LaGuardia and JFK, in order to more accurately assess options and get to my destination as soon as possible. Thank you so much for alleviating the stress in a tough situation! I’ve never booked a flight using the app, so I cannot speak on that, but my experience was great.
Misinformation
by Everynicknameeveristaken!!! on 2018/07/29 16:31
This app is good for one thing, making you miss your flight. It will repeatedly fail to update you on flight changes, in my case it told me the incorrect gate, causing me to almost miss my flight. Unfortunately, United has also caused the most unforgivingly miserable and unprofessional flights of my life. My flight was supposed leave at 10:36pm, the time is important. Got delayed till 1:30am. I waited until 1:30, than I received the notice that the flight was delayed until 10:35 in the morning. The best part, 12 hours is a full refund. But because it's at 10:35 not 10:36, that one minute makes sure I don't get a refund. The result? Cozying up on the floor of LAX all night. The customer service will be sure to make your experience even more miserable. You can enjoy waiting for over an hour, to than be fed misinformation about upcoming flights, claiming there were no more flights headed to my destination. However, all morning I watched as people in the wait list slipped on to more flights, flights that customer service claimed didn’t exist. The bottom line is, this app is an impressive reflection of what flying United is like. You shouldn’t need this app, because you shouldn’t fly United.
Great Customer Service
by BEARLODGELHE on 2019/12/10 19:53
Just a note that one of the United employees at the Colorado Springs airport got me out of a jam regarding a “must get there” flight to a destination for medical appointment and treatment. The same great customer service at Atlanta Hartsfield-Jackson. I happened to hit Hartsfield-Jackson when it snowed 2-3”. The airport closed the afternoon of my flight on another airline. The other airline told me next flight out would be three days out. United got me out of there first flight the next morning. If you fly a small airline with a bare bones fleet you are taking a risk. United has a large fleet and has capability to add planes when needed. As for Atlanta Hartsfield-Jackson, I will never route through there again in the winter unless I absolutely have to. Hartsfield-Jacksion, the busiest airport in the world, can’t handle 3” of snow because executives cost cut and don’t have adequate de-icing or snowplow equipment. Yes I know the equipment is costly...but this is the busiest airport in the world.
Frustrating finding flight info or progress to premier
by katie111222333444554 on 2019/05/22 19:37
I travel for my job, basically every week. When you have multiple flights booked, the app makes it very difficult to find the info on your later flights until your current flight has landed. You have to go into your profile and do a roundabout process in order to locate the info on your other flights, or even to check in for your return flight (which is very frustrating if you fly in/out of a city in the same day). Also, in order to see my progress towards premier, I have to click the link in the app which takes me to an external site where I enter my login info again. This is annoying bc I can’t remember my rewards number, so I end up getting locked out after multiple attempts and need to change my password. Another thing that I just noticed is annoying when trying to submit this review is that I have to enter a nickname for myself when submitting. I’ve now tried 8 iterations of my name but all have been previously taken, so apparently I cannot submit a review without a unique nickname. This is ridiculous.
Not reliable
by Keely15789 on 2019/06/19 13:01
Got here nearly 40 min prior to my flight and was told at the counter that I have to be 45 min early in order to put my check in luggage under the plane. Was never informed about this policy in the many years I’ve traveled . So I was stuck at the airport for 3 additional hours until the next flight to my destination. Had plans in my destination that had to be cancelled due to this policy. The airport was not busy at all yet the woman at the counter refused to let me on the 7:25 flight after arriving at the airport at 6:40 which is technically 45 min prior to my flight. I have never had this problem on any airplanes I’ve flown with. I was at the original departure gate by 7:05 as I watched my original flight leave 20 min later. Now I can understand if I had arrived at 7 am for my 7:25 flight but I was there prior to 6:40 yet was still unable to get on this flight because of this new policy??. Very upset with United. I could have easily made my original flight but the lady at the counter refused to oblige. Was hesitant to fly with United due to their previous history of the French bulldog dying in the overhead bin incident but this has solidified my choices in the future.
Flight delay.
by Speakinc on 2019/01/04 18:23
Our flight was delayed by two hours. We luckily had two club passes but it really should have been comped. On flight could not watch movies because my adobe player on my Apple laptop is too new so only could read what I had already downloaded. Food in club was cold and mediocre compared to our delta club experience. Definitely not worth how much a day pass would cost. Also the day passes expire which is annoying when you often do not have time to utilize the club. Overall very disappointed in my United experience. We will now have to Uber home which will cost us $80 since our daughter now can’t pick us up. Flight attendants were very nice and seats comfortable as a small positive. Other airlines use the go app making it easy to use the entertainment especially since no screens on planes anymore. You need to make it easier for your customers. Will think twice about using United in the future since this was the second trip in a row with problems and my daughter just had a bad experience with plane problems and no email about flight being cancelled. Sincerely, F. Spokane
Great experience! 💝
by Sophia_Playz on 2019/12/02 20:10
I honestly don’t understand why there are so many bad reviews. United is at an affordable price, and it flew us where we needed to go with no hassle. Great airline, I would totally recommend. Got there a few hours before boarding, got through security, and then boarded. No issues with delays, or anything. We took off and then got to our location within 3 hours. It was really good because the flight attendants helped us with whatever we needed and provided food, drinks, blankets, and pillows for all passengers. It is also an awesome thing that they provide you with movies for entertainment, since there is no way to reach internet on an aircraft. The United Airlines app is very helpful with information. You can sign up for a text message subscription service and get new details about your flight 24/7. There should not be this many bad reviews because United Airlines gets you the best experience for the best price.
Boarding process at gate
by Wyliekid on 2019/07/18 14:28
The boarding process at the United gate is very confusing which I think could be corrected with little effort, based on my experience at competing airlines and reviewing their processes. There are 4 boarding groups (at least 4 anyways as I was group 4) but only 2 roped off lines each being clearly labeled as line “1” and line “2”. Between the chaos of passengers hovered around ropes early and out of turn, and the loud speaker rapidly talking things like, “now group number three go through line number [and spit off some number other than three]” and repeat the process for 4. I don’t understand why the gate can’t be organized such that a group 4 passenger could get in a line that’s labeled #4. This is also extremely difficult, if not impossible, for a hearing impaired person to comply with the airlines instructions. I was not the only person having this issue on my recent flights.
Difficult
by AverageTraveler on 2019/07/23 18:36
For a very brief review: Our flight was delayed then cancelled when the incoming plane was diverted due to weather. United policy does not allow passengers to retrieve their bags without “special permission” which meant 4-7 hour wait after request. To find this out and ‘request’ our bags we (me, wife, 2 and 6 year old) had to stand in customer service line for 2 hours (no exaggeration). Could not get a flight until 2 days later. 2 days without bags when you have 2 small children is very difficult to say the least. Furthermore the “track your bag” option never updated and thus we had to wait on hold for bag service representative for 30 minutes to track. I feel if a flight is cancelled there HAS to be a viable option to retrieve your bags (that are AT the airport) while you make new travel arrangements. This now is glaringly evident when traveling with children that need (bottles, medications, etc). We did, as recommended, keep some of these necessities in our personal bags but we booked economy thus no larger overhead bags were allowed. We certainly didn’t entertain the prospect of 2 days without bags for such a simple direct 2 hr flight.
Customer service
by Nica69967 on 2019/10/13 09:27
Customer service experience this week was horrible. My flights were cancelled multiple times due to the typhoon in Japan, and the process to call Global Services to arrange new flights each time took both my husband and I hours. We spent well over 3 hours of our vacation waiting on hold just to try to speak to customer services. It’s unbelievable that Global Services customer service doesn’t have the basic telephone option to leave your phone number so a customer service representative can call you back when they are available, rather than sitting on hold on the phone for over an hour. In addition, once you finally reach a customer service rep, they don’t ask for a call back number in the case the call is disconnected. My husband spent over an hour on hold while we were trying to dine at a nice restaurant because another one of my flights got cancelled. After speaking with the customer service rep for a short period of time, the call disconnected. The customer service did not call my husband back, so he had to call back and wait another 30 minutes on hold to again reach someone.
Lost phone recovered!
by Pches39 on 2020/01/19 01:50
During my travel, once I landed, I went to the rest room. While washing my hands I heard someone say the found a cell phone. Not really paying much mind to it, I continued my business. Before leaving the rest room I came to realize that it was my phone that was found. The attendant that took it was gone. I ran out looking for assistance and found a United attendant right outside the restroom. I told her what happened and she walked me to Customer service where it should of been dropped off. Knowing that my family was in there way to pick me up, I got anxious thinking that this could cause a damper in our plans. A minute later she came back and asked for my phone number. She called it and the attendant that picked it up answered. She told me her location, and I recovered my phone. Thank you so much! That was truly awesome. They turned a potentially negative situation- positive.
Cancelled flight... BUT I WAS NOT NOTIFIED
by Basic economy bias on 2019/07/07 21:08
I reserved my United flight through Expedia and upon my attempt to check in, I discovered my flight had been canceled. I had not received any advance notice via email or mobile text message, although both are set up via United information portal; nevertheless I contacted Expedia to see about changing my flight and was informed that because the flight was schedule through United Airlines, I would need to contact them in order to make any changes or select a different flight. Not only didn’t United fully assist with my request, they proceeded to blame me for purchasing a “basic economy seat” on their flight as the reason that I could not arrive to my destination via a different flight despite the fact that my current flight had been cancelled. Occurring to their Customer Service rep, Michael, it was not the fault of the airline that they were unable to accommodate my paid ticket as well as get me to my destination at the required scheduled time! I’m very dissatisfied with the customer service and level of service offered by United am not sure that I would fly them in the future
Clunky
by New to United on 2019/08/11 18:14
App is super clunky compared to other airlines. When I’m logged in, why do I have to put my confirmation number in for a flight to check in, you have that info, just bring up the flight that I am eligible to check in for automatically. Not in basic economy and trying to purchase early boarding and nothing happens when I click pay to purchase, finally gave up. Have you sold out of this feature or do I already have because I purchased a better seat location, a message would be nice. Also, once I purchase a better seat location for say like $33, I should have the option to upgrade that again to economy plus closer to the flight for the difference of my initial purchase and the cost of economy plus. And finally, when I have pre-paid for luggage, why do I still have to wait in line at kiosk, put my confirmation number in yet again ( could never get cc swipe to work) so that it prints behind the counter. At Delta, you go straight to luggage drop if you pre-paid and skip the kiosk. Systems just clunky and not user friendly
Disappointed
by GeorgeAcosta on 2018/08/03 00:52
I have been a United customer for over 20 years now. I have reached every level of status in my time with United except for global services. Year after year I have taken extra measures to maintain my 1k status only to realize that it has no significant meaning anymore. I find that especially this past year I am in economy plus on most flights. I am not getting upgraded like previous years. I’m treated just as poorly as everyone else. So I have decided not to participate anymore. I am buying a first class ticket on the cheapest Airline whatever it may be...Jet Blue, American, JetSuiteX, Delta.....etc. I just don’t care anymore. Unless you are Global Services.....you are just like everyone else....which means.....treated like cattle. Squashed into an uncomfortable space for hours and expected to accept it as if it was an amazing experience I didn’t even deserve to have. DONE.
App is winning me over
by KenInUtah on 2019/04/22 13:49
Remember that reviews are about the App, not the Airline. Just saying. I have to give United props here because they have responded to criticism and squashed a lot of the bugs and issues when this app was first released. I am very happy with the features and the performance of the app now. I especially like the instant mileage credit once the flight segment has been completed. Remind me why it used to take 2 days? Thank you for that! I use WiFi Every flight and I’m able to log in easily. I do not use the entertainment option often so I can’t comment on that, but I am able to browse the options fairly easily. I would like to see the ability to select Airline and Non-Airline activity in the account summary section. I fly a lot and scrolling though all the flight segments to get to hotel/dining point activity is cumbersome.
Don’t do it, use southwest or anyone else
by Renateaux on 2019/01/29 13:42
This is by far the worst airline there is, at least now. Download the app then PAY for WiFi that doesn’t work. I’m a die hard southwest person because it’s cheap with loads of features (free checked bag!) and actually consistently friendly staff. The forced in-person check-in for basic economy is insulting, pointless, and actually hurts their own efficiency. Every time I chance it I have a terrible experience. Broken, old equipment, late/cancelled flights, rude or inexperienced staff, terrible service and weird nickel-and-diming policies. As soon as anyone comes close to some of the exclusive routes they have, this airline is doomed. Go ahead remove this review if you must but I’ll still tell everyone I know and post to social media what a terrible experience I’ve had here every time I have to do it (with work, or whatever moronic business thing that uses them still for the stupid “perks” and miles stuff; stop it, rich finance guys. Use a real airline and help everyone out by letting united die by its own knife.)
Why I like flying United
by bthum on 2018/11/28 17:47
My wife has been a loyal United customer for the last 35 years. When we met seven years ago she explained the reasons for that loyalty. First, they Always get her home even if a problem arises. Second, she receives economy plus status without asking, third, free baggage, and then there are the increased returns on miles accumulated. And of course the many warm smiles she has received over the years along with a level of kindness and civility not in much evidence these days on certain airlines. I have witnessed all this firsthand and my legs being much longer than the average person’s have come to appreciate the extra space United can provide for their longtime admirers. While airline profits have shrunk along with seat spaces, United still embraces the quaint notion that a smile is the shortest distance between airline employees on the front lines and their valued customers.
So bad it must be intentional
by lamestuff on 2019/04/16 18:11
This app is so horrible it must be by design. Everything i have experienced is more difficult than is should be, non sensical, unintuitive, or just plain doesn't work. Perfect examples, you will be logged into the app yet you have to manually enter your frequent flyer number through a series of difficult to find links. Why would it not autopopulate in every flight on the app when you are logged in? By design. Or today i tried to find a baggage receipt that i payed for on the app so i can get reimbursed by my employer, there is a page that asks for a confirmation number and last name for the flight, even though i am logged in and my flight history is right in the app! I mean, why bother being logged in at all if nothing autopopulates and flight history doesn't work. Then after i input a confirmation number and last name that i shouldn’t have to, what does the app do? Doesn’t even work “data service unavailable”. So now i cant get reimbursed for baggage. How in any universe is that going to work for business customers like me? Hey United, DO BETTER!
Excellent customer service on phone but poor United waiver policy
by mvresident on 2018/09/10 22:18
For the last day, I had been calling United Gold service attempting to switch my Wednesday flight out of CHS to SFO in light of the pending hurricane. Only one agent -Nettie -worked today to get me switched onto a CHS to SFO flight tomorrow -the LAST available seat on any flight out with hurricane Florence approaching SC. Even though the SC governor had ordered an emergency evacuation order hours ago, United had not received the official waiver and the previous aGents with whom I spoke said I would have to pay full fare in the absence of an official United notice. Nettie, on the other hand, was very proactive and grabbed that very last seat out for me- and the official waiver came through just after she completed the change. A word to United management. When the governor of the state issues an emergency alert (as he did yesterday) United should have permitted their agents to switch my flight at no charge at that time. Even today, your waiver was issued a number of hours after the release of the governor’s evacuation order that is to start at noon tomorrow . I believe that your agents should have discretion to make even an exchange in light of the tremendous amount of publicity that warned about this hurricane. I just feel lucky that Nettie was able to find that last seat for me.
My experience w United
by 26z3sailedawayxn5p on 2020/01/03 14:18
I flew in from EWR to GDL and the my one suitcase WAS NOT PUT ON THE PLANE from Houston to GDL. I was told that I am to wait for my luggage and that it would arrive sometime the next day. When I tried to phone United and gain information where is my suitcase and when it will arrive, I was transferred to a company in India and the horrible experience continued. Hours of waiting to speak to a person, lies over lies and promises to attend to my issue that were not meant to be kept. At that point I lost my trust and asked to leave the suitcase in the airport and I will pick it up by myself. I was promised that my suitcase will wait for me in the airport. The next day I drive an hour to the airport to find out that my luggage is on the United truck and the driver is in front of my rented accommodation, with no one to receive my suitcase. The company in India promised I will be able to get my suitcase in the airport and they lied again. At this point me and my suitcase were in limbo. I am a long time United/Continental customer and I was VERY DISAPPOINTED with the way this was handled. It costed me TWO days of my precious vacation. Rivka Soloway
Maxine would be proud
by 14th hole on 2018/07/17 16:16
United has done a great job during my over 50 years of being a customer. My question is simple. Why was it necessary for the flight attendants to take such a strident position in opposition to Justice Kavanaugh’s nomination to the Supreme Ct. My guess is not one has ever read any of his decisions nor examined his outstanding example in inclusion. I guess their union say jump and they ask how high. The sad part is they now project to every customer who believes Justice Kavanaugh should have a fair hearing that our United Flight attendants are no different than those who would assault someone in a restaurant. Maybe a bit extreme example but will I never see your flight attendants through the same lens as I have in the past? No one could. If they wonder why passengers sometimes act the way they do. Maybe they should look in the mirror.
Data is not reliable when flights are changed or delayed
by Agent Zordak on 2019/11/11 20:15
Very disappointing app when it comes to dealing with changes and delays in flights. It tends to show old information like “flight is on time” when other sites are already showing that your flight has been delayed. Sometimes takes an hour or so. Better to use Google or other tools to check on flight status. There are other flaws, like failure to show what terminal a flight departs from in some cases, again requiring me to use other sites to get basic information. Today a couple of times the app gave an alert saying flight details had changed, but could provide no hint about what the change was. Quite an infuriating app when you need updates, accurate information. Sometimes the info is contradictory, like today saying that my 45 minute flight was on time, but would require 3 hours. What it should have said was that it was delayed two hours. So many little flaws and inaccuracies. Don’t trust it when it counts.
Frustrating Check In and Basic Economy
by Findingmylawyer on 2019/11/01 14:39
The only reason I’m flying United is because this flight met my timing needs. If I could’ve flown in a bit later, I could’ve flown Delta for less money without the restrictions of no carry on bag, etc. that comes with United Basic Economy. All of the restrictions do not incentivize me to want to upgrade my ticket- they cause me to think of United services as having low value. The company is trying to get every last cent out of its customers and it shows. Additionally information associated with your trip doesn’t align across channels- I added a bag online and paid for it and then the app wouldn’t let me check in because it didn’t think I bought a bag. The check in process regardless is much more difficult than all other airline apps I’ve used including Frontier, Delta, and American. Its difficult to find where to check in, and even though I have my trip already saved on the app I had to type in my reservation number and go through multiple screens. Absolutely will avoid this airline at all costs in the future.
Bad air produces severe migraines
by HumuVal on 2018/12/03 02:20
Bad air. I am quite convinced after over 40 years of a lot of flying that when fuel conservation is in order my migraines are triggered by decreased air circulation- this happened on my last flight when we were on a weight restriction due to fuel levels. And this has happened to me 4-5 times on United. These are much worse than my everyday. These are not my usual migraines which are easily averted with simple excedrine migraine, (which is tylenol, aspirin and caffeine) but These are an”ice pick” and explosive vomiting kind. My husband is the first to notice and as an engineer and meteorologist he has a clue. Please consider this when you cut back air circulation to save fuel or what ever the reason is. These severe headaches only occur now when I’m flying or waiting in the tarmack. They require ice packs and migraine speech medication and pretty much ruin a day.
Good app makes flying easy
by G-Mo on 2019/11/12 16:25
Seems like other reviewers are reviewing the airline, not the app. The app is very useful if you’re flying United: easy to check in, stores United club passes, stores your boarding pass and lets you add it to Apple Wallet, sends push notifications about flight updates, and even notifies you when it’s _really_ time to board so you can hang out at Starbucks instead of the gate. It’s gotten a bit noisy with recent updates: Could do without the movie ad launch screen eating valuable seconds and with all the other clutter: background images, cards that don’t have to do with my flights, a combination of tabs _and_ a hamburger menu (pick one, not both), mileage games, etc. There are many many features of the app that I don’t use, but the few I do definitely improve my flying experience.
Lost luggage
by very dissappointed lady on 2019/11/14 22:05
It’s been almost 24 hours since I landed and still no luggage has been delivered to me. My luggage got left in Charlotte, but was informed that it was on an early morning flight to me in NY. The airlines finally called me to inform me that it would be delivered to me, but almost a day later still no luggage. I also paid for the luggage to fly and when I requested for a refund they said I had to make a request and file online, which is very painful and lengthy. You have to fill out forms and attach documents. The airline is fully aware of my situation and should have immediately credited monies back to my credit card with no questions asked. Oh and by the way, I was told at the airport that if I needed to go buy anything to please do so and send them my receipts and I would be reimbursed, yeah right. I’m having troubles just getting my baggage fees back much less going out and purchasing under garments, clothes, makeup, hair products, shoes etc... Women be aware. I have absolutely nothing but my purse. Just imagine that for a minute. I’ll NEVER-EVET use this airline again.
United Vacations
by sheeny wins on 2018/07/19 10:36
They sent me a confirmation stating I was booked and paid for. Have a United Airlines vacations email verifying reservation number, booking number, and credit card authorization number to show it’s been paid for and I’m good to go. I show up for my flight at the airport and they tell me I don’t have a ticket n will have to “re-ticket” for $200 more than the paid price on United vacations. They said that was my only option or I would miss my flight, my vacation!!! Called United vacations and they don’t open until 8 am. My flight leaves at 5:45 AM. There is no one to help me as per the UNITED AIRLINES Supervisor AT THE AIRPORT. And to top it off they charged me an extra $50 fee to “re-ticket”. So now I wait to get to my destination and will have to call them to get this resolved. This is unprofessional and ridiculous!!!! Buyer Beware.
Lying
by hsbfred on 2019/08/09 01:42
Lie #1. We woke up this morning and your website clearly stated that our flight to Rome was on time. However, when I looked to see where the aircraft was coming from it was landing approximately 10minutes before our scheduled departure time. You knew this early in the morning when I knew it, but didn’t change the departure time until after we arrived at the airport. Lie #2. We got booted off the plane after boarding for a mechanical problem, your message blamed the weather. Lie#3. Several lies about boarding and departure times. We are now scheduled to depart at 11pm and based on your past history we have little faith you’ll make it. The lines at your customer service desk around gate 130 are about three to four gates long. Do you think you may have a problem. Start telling the truth.
Snails pace service
by tha ks for nothing on 2018/07/14 13:07
Maintenance issue out of Cleveland that was a quick fix but took 30 minutes sitting on the runway before they realized they had to go back to the gate for some paperwork and then took another 30 minutes to come up with new numbers because two people left the plane so they could understand the weight distribution. I don’t know if you have monkeys doing the numbers or what but we got to Dulles over an hour late and missed our connection to Aruba. Now I have to go to Houston and I miss a night at a $500 a night resort so that you can give me a voucher to likely stay at the Days Inn. If you can’t get functioning planes at the gate ready to leave your customers then at least get a staff that can address the issue quickly. Otherwise just get the hell out of the business.
New Customer experience
by Eric Loids on 2019/05/01 18:57
I have grown to like United Airlines again from a few disappointing trips twenty years ago. Both customer support/ Milage Plus and flight staff have a reinvigorated attitude and truly seem to care for their customers which probably relates directly from the CEO down. On the contrary when we had issues twenty years ago we loved a different airlines that had animal pictures on the tails of the aircraft. We truly despise that airlines and only fly them if there’s no other direct flight. I find it interesting that over time two different businesses/ airlines can have a complete culture change that impacts every employees attitude about their company which translates into the different levels of customers experiences. I did rate four stars because as a new customer booking a ticket the website felt like it was having issues and forced me to sign up for mileage plus. Next Not being familiar with the site or app I was handicapped try to find and pick the upgraded economy plus seats by each other. One frustration is my large fingers don’t fit well enough into the little seat options boxes so I had to have my wife finish up from my iPhone 8plus. Keep up the great customer services it makes a huge difference and I’m happy to have United as my top choice again. Eric L
Incoherent
by peter h klein on 2018/11/15 17:35
Having already checked in on line I assumed the untied app would have that information but it did not. Then had to start “check-in” process on app to be recognized. That process then required I have the confirmation # ready available which has to be found in a previous email or paper document. Also, the mileage plus number in NEVER listed, save the last three digits. WHY! Working between the online platform and United app simply lacks any cohesion or friendly interface. While online “super security” is appreciated on the large scale, it, and other factors makes all of United’s user platforms feel clunky and unwelcoming. Final example: when checking in online it was nearly impossible to add Milage Plus numbers to get credit for this flight. My wife, Theresa Klein, had to go through a paper file we keep with travel records just to locate her MP # and mine could not be located so miles will be lost unless I take the time to sort through more papers or d emails to eventually find the number for Peter Klein...SO FRUSTRATING.
United fails AGAIN
by MarkKV on 2018/09/16 13:46
UAL 1557 OGG to SFO on 15 Sept delayed over two hours. We had been upgraded on our next segment (UA 756 SFO - DEN) but missed connection due to United buffoonery. United automatically moved us to 2028 but did NOT check us in, so we had no seat assignment. The gate agent said to wait until boarding began to re-check with her foe seats. Finally when boarding group 5 was getting on we get seats in row 37...not even premier plus, no overhead space because we were so late getting on (usually group 2). WHY BE A FREQUENT UNITED CUSTOMER AT ALL, when it is zero help when you actually need it? Late flight, lost the upgrade, confusion in SFO, and a crappy seat. You all forget: I have a choice of airlines and this was the last straw - I am done flying United, Gold status or not, unless I literally don’t have a choice. Real shame.
Frustrated flyer!
by CCJeppson on 2018/10/24 01:03
I don’t fly often but I specifically booked with United thinking that because I was paying more money for this airline that I wouldn’t have to deal with all the extra charges that come with the cheaper flights on cheaper airlines. I started this United experience with a message saying that my starting flight would be delayed by two hours due to scheduling issues, this caused me to miss my connecting flight and landing at my final destination much later than expected. My second frustration with this flight experience is I get checked in and I’m told I’m not allowed a carry on and I’ll have to pay to check in my small bag. I asked and was told I was unable to just pay extra to carry my bag on. For my returning flight I called United reservations to see if I could again pay extra to carry on my bag. I was told that it would be $100 to do this! Are you kidding me? To carry on a bag it would cost me four times the amount to check in a bag! This traveling experience has been nothing but frustrating.
No benefits for the basic economy
by Chatty_G on 2018/08/17 13:43
Your airline has no benefits for individuals flying basic economy. You could at least and I mean at the least have them check in one bag for free. You allow them to select their seats but you charge a fee to do that. Why do you nickel and dime the passengers who are unable to afford an expensive plane ticket. For the individuals flying above basic economy you allow them to fly you give them privilege. Why can’t fly and be like it used to be, if you were in first class you got the benefits. And second class you still got the benefits. And didn’t have to pay for your luggage and seat extra. Airlines have gotten so greedy to the point where you charge for every little thing especially those who are unable to afford anything above basic economy. I know this review will go unanswered and probably unread. Don’t be like the other airlines, care about your passengers who use your services. Don’t just throw passengers in basic economy under the bus because they can’t afford the expensive rates to fly.
Rating Trends
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