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App name
United Airlines
Description
Welcome to the reimagined united app. Our refreshed app offers a more robust and dynamic experience, giving you access to personalized information throughout your journey – all while keeping many of the same features you know and love. Explore new features - Thanks to a redesigned home screen, the united app gives you quick access to important details by opening to the most useful and relevant information. At the bottom of the screen, a streamlined navigation bar will help you find the app’s most popular features. Other enhancements also include a “My Trips” section where you can find upcoming active trips, a “My Profile” section with your account information and a brand-new inbox that stores travel notifications. The app is your all-in-one travel partner - When it’s time to travel, check in for your flights on the home screen and view real-time updates. See what amenities are on your flights and your position on the upgrade and standby lists. While at the airport, explore interactive airport maps to find a United Club location near you. Search for flights and book travel - Look for flights across our global network. When you find one that’s right, book it on the app using money or award miles. Easily manage your reservations on the app - View and change your seat assignments, or enhance your trips by adding Economy Plus® seating, Premier Access®, United Club℠ passes, travel bundles and more. You can also change, cancel or rebook your flights right on the app. Continue using the app in the air - With United Private Screening on select flights, watch TV shows and movies on your own device. Plus, track the status of your checked bags and see which gate you’ll arrive to once you land. Earn award miles with MileagePlus - Enroll in MileagePlus® and earn miles with MileagePlus programs. You can use these miles to book award travel on the app, too.
Flight delayed 4 hrs
by Serena Sippy on 2020/10/27 10:55
For some reason , I never have a good experience with United , however this trip was a limit . My flight from Santiago , DR was delayed by 4 hrs . No other flights were coming out for 2 days and there was no way I could make my connection flight . However , I would like to thank Laurie who was attending the flight 1490 from sti to ewr. She was so empathetic . She provided me with her personal charger because my charger stopped working , united crew was calm, polite and very professional . Thanks to them to make this trip bearable . Can’t wait to get home , have been in air for 2 days . Suppinder Bimbra
Tedious
by Prekliz on 2020/10/26 17:34
Not very intuitive
Just Awesome
by Fototreks on 2020/10/26 16:00
Exelent service
Recommend
by JLY06 on 2020/10/26 15:53
Love flying United. Everything made easy!
Cheap bums
by jsjduehd on 2020/10/26 12:30
Enjoy bankruptcy
Carry on
by Hotshot Bruce on 2020/10/26 04:56
I’m not allowed a carry on because of booking through Expedia? Bad business United
Customer service excellent
by SimpleStyle67 on 2020/10/25 21:15
Customer service is excellent!
On time flight
by long time pro. on 2020/10/25 21:04
My experience with my flight was really good. Flights were on time and I felt comfortable with the care I experienced with the cleaning of the aircraft.
Avoid at all costs
by RoyalBPhotogrpahy on 2020/10/25 19:57
The worst flight experience I’ve ever had.
Great App
by Avi8tor614 on 2020/10/25 19:30
Easy to use
The Best!
by FlowerFeather on 2020/10/25 19:15
This app is so user friendly and a must have if you travel on United.
MSP is a Joke
by Sheiejek on 2020/10/25 17:43
Really?! De-icing last minute? It’s Minnesota! How long will it take to get their S*** together?! Missed my connecting flight in Denver
Boarding pass
by You are a real pain on 2020/10/25 12:42
Hard to find boarding pass on app
irresponsible
by DanielFerreira75 on 2020/10/25 02:46
horrible, leaves miami for san antonio with connection in houston. The flight was delayed two hours, I lost the connection, they didn't give me another flight, they didn't pay for a hotel to sleep, they didn't rent a car and they said they were not to blame, I'll never choose united again
Check in
by Diegoeric on 2020/10/24 22:11
Don’t know what happens now United is not sending the check in alert 24 hours before the flight, why? That’s disappointed
Construction Director.
by mourad ibrahim. on 2020/10/24 20:13
Easy to chick in. I love flying with united. I love love united Good bless united. Each time I travel with United I got more and more like it and thee Des service as well. Mourad.
Excited Family
by Disney All Day on 2020/10/24 13:02
It was so easy to book my flight and check in my bags from home. Thank you so much
UPDATE BROKE APP
by Brooklynn72 on 2020/10/23 18:25
Won’t open at all just instant crashes!!
Traveler
by Stroodles18 on 2020/10/23 17:26
Great App. No problems.
Mr JP
by Daddyhoyho on 2020/10/23 15:05
UAL has always been pioneer in making flight safe. Always making sure everyone gets to there destinations
10/10 would fly again
by Diebyclones on 2020/10/23 14:44
I only fly with United!
Itinerary Change
by Hecfiserrano on 2020/10/23 13:06
Today when I was trying to complete the check in process I have noticed that my flight itinerary change. I have never received an or any type of confirmation about this. It is pretty inconvenient since my flight is due to a family member wedding and know their schedule will mess up because of this.
Flight changed 3 times.
by I want to continue! on 2020/10/23 05:46
Last flight was changed 6 hours before I was supposed to leave thank goodness I was even awake to get onto another flight to my destination. Will not be using them again. Southwest rules!!!!!
Awesome
by Oli at on 2020/10/23 00:37
I travel frequently and this is the only app that gives me such detailed and up to date information. I love it!
Bag charges
by n0pini0n on 2020/10/22 20:08
United says bag charges start at $30. But actually charge you $35 at least.
United customer Forever
by 99-prblms on 2020/10/22 12:04
The Best airline in the industry.
Levels
by AnnoyinglynoNicknameworks on 2020/10/22 09:23
I can’t figure out what level I am (I had to call in to deal with change flights and credit info and I can’t tell whether I’m going to have to pay to store a bag or not .... that seems ridiculous. Otherwise the site is easy to use.
Violacion en el protocolo de COVID 19
by sudorita on 2020/10/21 22:40
Recientemente viaje en United airlines y tristemente me di cuenta que a la aerolínea lo único que le importa es hacer negocio sin importarle la salud y el bienestar de sus clientes yo viaje el 4 de octubre de la ciudad de México a la ciudad de Chicago y me di perfectamente como United Viola el protocolo de salud devido a COVID 19 volando con un avío completamente lleno y demasiadas personas si usar la máscara y el o los sobrecargos sin hacer nada respecto a lo que dicen no hay ningún distanciamiento social o medidas de salud por COVID 19 completamente nefasto el servicio..O
My flight to Charleston
by MS Harvick on 2020/10/21 21:29
I found some of your attendants to be abrupt and in some instances rude. Also, mask nazis! Not impressed with this kind of behavior!
Seat are too small
by Karenmvquinn on 2020/10/21 18:52
Upgrade or choose an isle or window seat. I’m not a heavy person but it is too tight to be in the middle
Charged Fo Extra Bag
by BRMathTeach on 2020/10/21 18:37
Even though 1 bag is included in my ticket purchase, I still had to pay for it. Hope to get it resolved sooner rather than later.
Thank you
by Karen@legacy on 2020/10/21 17:18
Thank you so much for all the reminders! I will always fly with you!
Not user friendly
by adorable ana on 2020/10/21 09:06
App is not user friendly , it is difficult to navigate
Bad app
by 4829;$,,!/@2 on 2020/10/21 06:06
Shot app....
Great App!
by CO Fisherman on 2020/10/21 03:57
I appreciate the ease of getting checked in to our flights that this app provides. Thank you!
Pick up when others have failed. Happy thanksgiving United!!!
by cathy cleo on 2020/10/21 00:06
Always there for you!!! They are the best!!! I luv United!!
United rocks
by vernaray on 2020/10/20 19:24
United is always my carrier of choice!
First time booking
by Fabo09 on 2020/10/20 15:32
Easy to use
Q
by clara jodi on 2020/10/20 01:18
CafFfFfT
Love the app!
by Christine Izuakor on 2020/10/19 23:10
Great app, fast and reliable information right at your fingertips!
Horrible to book for more than 1 person
by 71sunshine on 2020/10/19 20:00
It works great just for me, but trying to book for the family was a nightmare! Almost done and the app glitches to lose all the data on 4 family members and seat selections. Ugh!!!! Southwest, Allegiant, and American are much better. Plus, the auto fill doesn’t work on this app. Why oh why is this so difficult?? I can’t believe it receives good reviews. Get rid of the X in the corner or have the ability to go back without losing everything. Also I need to have the ability to go back to my current screen that I was working on instead of the options to “purchase itinerary or scrap itinerary.” I just want to edit.
Did not get notice from United with Covid test info
by dmonnetz on 2020/10/19 18:56
So I booked test with CVS Day before they canceled After hours in the phone with CVS And minute clinic and united and color and more united Finally got the website info to book pre test near SFO Hours of stress and phone calls Could have been avoided if united would have sent the 7 day advance notice Like Color and United told me I should have gotten Monnet And now I can not send this complaint with out entering a nickname Every one I try says taken More United wasting my time
United App
by dwpnyc on 2020/10/19 13:42
I like your United app. But the calendar presentation on the iPad app is not accurate. The seven day weekly format is not working.
Web page review
by Sirkvekekim on 2020/10/19 12:51
For those of us older passengers who are visually impaired your web page is very unfriendly. Font size, color, and and some pages cannot be spread to show the content, making it difficult to read without a magnifier. Thank you for considering this review.
Review
by unsatisified again on 2020/10/18 20:12
Completely unsatisfied that a seat is not being assigned upon check in!!
Awesome experience 🤙
by MariamWooo on 2020/10/18 18:25
Awesome 👏 Thank you 🙏
Love United
by onlineorderParker on 2020/10/18 14:45
We just love United! Cust Serv IS THE BEST!!!!!!!! I don’t fly any other airline if I can help it!
Won’t open.
by mm492 on 2020/10/18 13:54
This app has always worked well for me, but after the latest update, it won’t open on my iPhone 8 or iPad Mini 4. I tried uninstalling and reinstalling but that didn’t work. Both devices are running iOS 11. Updated 104/20: Still 1 star because the latest update still won’t open on my devices! Please fix this or change the requirements (still says it works with iOS 11)! Updated 10/18/20: Apparently you don’t listen to your users. This app, after several updates since my first review, STILL won’t work with my iOS 11 devices! Yet the description says it should. Fix it to work with iOS 11 or change the description! P.S. And don’t give the standard response most developers give to update to the latest iOS. Contrary to popular belief, that is NOT the be-all and end-all to fix everything. Besides, I have my reasons for not updating.
Trip to Roanoke
by kcm929496 on 2020/10/18 12:37
This has been the easiest! We’re flying standby, and we got notifications every step of the way!! It has been great!
Worst airline ever
by maeganvendura on 2020/10/18 00:46
Will never use United again!
Time to Enhance Functionality
by G money 43 on 2020/10/17 21:57
It’s unfortunate that United remains in the stone ages (along with other major carriers) in not adding additional functionality to the app. For example, using basic gps functionality like that used by Uber, Lyft and the food delivery apps, the app could used to inform gate agents where customers are located. If a high status passenger is racing to the gate, the gate agent would have valuable information as to whether to close the door or hold off another minute or two.
WiFi requirement
by Anonymous39148 on 2020/10/17 18:49
It stinks that the app has to be connected to WiFi in order to work.
Full flight?
by mgfox12 on 2020/10/17 13:50
What happened to ensuring social distancing? Advising me at check-in that the flight is full and that I may explore other options, which are extremely limited, is just not right. Why is United allowed to not follow the rules ??
Terrible airline
by bTtlechop2000 on 2020/10/17 12:05
This airline is awful. I booked tickets in June to leave on Oct 17. Has seat assignments and the airline unilaterally switched my seats in Business class so I’m not sitting next to my husband. Do not fly United. Delta is much better.
Corbert
by Grownager on 2020/10/17 02:58
Unable to check bags on this flight
United really helped me out
by swiggy50 on 2020/10/16 16:20
United Premier-desk and Mileage Plus Desk really helped me out today by being there to help to change my name in my profile when I couldn’t. They didn’t efficiently and effectively. I had to answer my security questions and that was all and we were on our way. It was so easy‼️Thank you so much for making my phone call enjoyable. Carol Swig
Amazing technology
by SFLther on 2020/10/16 15:51
Amazing technology especially during these trouble times of Covid. Thanks for making traveling so much more easy than it might be otherwise.
Over charge
by even nick name doesnt work on 2020/10/16 06:02
Charge for cary in
Very easy and convenient to use
by dontcrash on 2020/10/16 02:07
👍
Review: Always fly United whenever I can. Good service, friendly crew.
by freefkyer on 2020/10/15 23:26
I like United
This is Great
by Svenskachi on 2020/10/15 20:08
I love the easy process of checking in! Thank you United.
Refreshment rate
by momobmr on 2020/10/15 19:50
The app does not refresh fast enough.
Best airline app
by eclat1 on 2020/10/15 16:09
Blows away AA, Delta and every other app. The amount of functionality and the UX surpasses most apps generally.
When Boarding plane
by GOPACKCLH on 2020/10/15 15:28
A pop up message from United will often block my boarding pass while boarding. When boarding my second leg of a 2 leg flight, often times the prior flights boarding pass will pop up. The current flight should be the only active boarding pass.
v3.0.54 Thank you for including features
by RobertValenzuela on 2020/10/15 04:46
It helps greatly navigate to now added COVID-19 information at travel destinations in the app.
Very User Friendly
by meepstr on 2020/10/15 04:00
Easy to use and they do a great job of explaining things clearly if you’re stuck. Great experience.
United is the worst
by S Welsh on 2020/10/15 03:27
The app works fine but this airline is garbage. My wife and I were assigned two middle seats for our flight. They didn’t assign us together and in this time of pandemic. Them assigning us middle seats means they’ve got a fully packed flight. Then it says you can upgrade starting at $9, then when you try they charge you $50. Absolutely the worst experience. This airline does not care about its passengers, only the bottom line. It’s a disgrace on humanity. Great job profiting off your bailout money.
Mediocre
by Silverback59 on 2020/10/14 15:25
Mediocre airline. Mediocre app.
Great service
by It's me again Margaret! on 2020/10/14 13:53
Flights are always on time!
Incorrect flights and fares
by Jdiggzzz on 2020/10/14 08:51
In the past week as I have been traveling I have tried to book flights that are available to me on the app and online which the ticket agents on the phone or unable to see. When I tried to purchase them on the app or online at the rate given it gives me an error. I spoke with the web development people and they were not sure what was going on because they were saying the same rates as I was but it would not let me book the flights. And their supervisor would not put me on a different flight and honor the fair which is very frustrating. This has been happening for at least a week!
United Rocks!!!
by January 2017 on 2020/10/14 00:55
I have flown almost weekly sense May 2020 and everyone has done a great job keep us all safe. Thank you Team United
Mrs Vodola
by Starbuch on 2020/10/13 19:56
Thank you I love United
Always downgrading
by DavidsITunz on 2020/10/13 08:00
An
Need to improve process to get receipts
by Dano578966432 on 2020/10/12 21:50
As a business traveler, the process to get receipts has always frustrated me. It doesn’t seem that bad to provide a direct link in the website to bring you to a PDF copy of a bill.
Sign in is ridiculous
by Danny Vogt on 2020/10/12 16:57
Who has their Freq Flyer member number memorized? After downloading the App and entering all the info, I assumed sign in would work like most apps. Instead, I am asked every time to enter my member number OR continue as a guest (which means I do t get miles attributed to my trip info). Supremely annoying and nullifies the benefit of having an app. I might as well assign into the website where at least Google will auto fill all that info.
United App
by Tinytwr123 on 2020/10/12 15:47
Very easy to navigate
Untrue advertising. Change of flight.
by change fee on 2020/10/12 14:14
Your ad States there is no change fee for changing flights once you book a flight on United. That is incorrect. So there may not be a specific fee for the change, the fee comes in because you no longer honor the original booking fee you charge a brand new fee which of course is extremely higher than the original booking fee. In essence it’s the same as canceling the flight and booking a new flight the same day of departure. This is extremely unprofessional and somewhat dishonest. I am saddened that the professional level of United has fallen
UNITED
by krispylifeee on 2020/10/12 01:12
solid flight
Traveling alone
by mr small hands trump on 2020/10/11 21:03
Fast and easy
TERRIBLE
by JOE MAMA~Alyson on 2020/10/11 04:04
I do not like this airline, we ordered a flight for 4pm they changed it to 12:pm we weren’t ready and we planned on doing somethings. They didn’t even ask if they could change it, if they asked then I would have booked another flight
Amazing app!
by Yuyu329 on 2020/10/11 01:59
Really sleek design & easy to use! Also has really useful functionalities such as tracking your checked baggage — a must-have if you’re travelling with United
Thank you!
by bill bichai on 2020/10/10 19:51
Excellent service.
First class
by Mr Bolling on 2020/10/10 18:35
It won’t take my zip code + 4 and when I put it in it erases all the other info!
Dale Currie
by wanting out on 2020/10/10 16:18
I had a carry on size bag that they said had to be checked in for another $35, so I checked it in and then UA lost it for 2 days and offered zero credit or points, probably wouldn’t use UA any time soon!!
Flights too crowded and uncomfortable
by thesukorb on 2020/10/10 15:08
during these “unprecedented “ times they are still cramming as many people as they can on the planes and the seats are not big enough or wide enough for even a smaller size human It’s ridiculous
Unhappy customer
by Magda&YvettesWedding8-18-18 on 2020/10/10 15:01
I spent 20 minutes on phone with credit card company because United Check-in site informed me that my credit card company denied the charges for A Check-in bag. My credit card company wasn’t the problem. I then called United and they couldn’t help but stated that perhaps it’s because United needs to confirm my documents. Why send an email to Check-in ahead of time.
App works but doesn’t seem to recognize things
by bccdny on 2020/10/10 11:32
The app and mobile check are great but there is a gap in what should be happening. It’s almost like no one designing things actually used it as a real person. When entering my KTN, it works fine, but upon returning to the check in process and still asks for it and my reservation is only for one traveler. The app should know I have already entered my Global Entry/Known Traveler Number.
Best Airline :D
by UnitedAirlinesfan on 2020/10/10 07:03
Hey United I’m a big fan of your airline I have been flying with them since I was 6 years old in 2016. It has been a really pleasure to fly with you. Also ignore those people who are still talking about the passenger incident. And don’t cease operations you guys are the best and no HATER can take United’s aircraft or airline down! My dad is a employee here and is friendly so staff safe : ) -From your biggest fan
Sooo easy to use
by Taz’s Music on 2020/10/09 22:47
This app make travel so easy, everyone should use it.
T best airline
by september 1978 on 2020/10/09 22:31
Always t best !! Be safe everyone!!
Great convenient and user friendly
by bergjw95 on 2020/10/09 18:53
Great app😎
Love
by uber my life on 2020/10/09 16:56
I move to travel with you guys
Check in easy
by NTDT . TINQ on 2020/10/09 14:38
This app is great
Bug on mobile boarding pass
by Xanderak on 2020/10/09 11:44
My seat shows up as “2...” on my 11 max pro. I think it’s supposed to be 26C.
Good Job
by Cricketpuff on 2020/10/09 02:43
Intuitive and straightforward app. No guesswork.
United is one of the best airlines I have used to travel
by cecyliss8 on 2020/10/08 21:02
U
Useless
by omahell on 2020/10/08 19:52
Installed app on iPhone 8 and iPad 2. Input MP account information and password. App would not recognize device(s) and posed security questions. Answered both correctly but received ‘something went wrong’ message. Two calls to tech support. Uninstalled and reinstall app; reset password; reset security questions; usual tech support BS. No solution. SWA, Delta, Allegiant, Amtrak apps all working great. Needs a little tweaking before I try again.
Bags fees
by Debeydo on 2020/10/08 14:20
I’m quite disappointed my flights were canceled and I was not notified. I went to check in last night only to find my flight was canceled. I was lucky enough to be able to get on another one so we can get to Oregon god a wedding, however we both list a days work because of changes from 7:42 pm to 4:00 and instead of direct flight we have another stop and on top of that we now have to pay 70.00 for luggage. I will look at other Airlines from now on. I certiorari we make it today to Oregon! Debra Chrastka
My airline of choice for this itinerary
by mgpbostin on 2020/10/08 10:59
I prefer united on this flight which I make frequently.
An awesome time saver!
by pltandy on 2018/05/21 14:56
Access to my ‘ticket’ and flight information is so quickly is awesome! Wow, I remember having to go down to a ticket office(30 min) and spend an hour having someone else tell what they thought my flight options were (60min) and then having to print a ticket and keep up with it(never) and then strategically place the ticket where I can present it to 4 different people so I can make it through the airport including checking in for flight (60min+) then security, gate agent, and flight attendant all while stopping to check the board for which gate (15min) and any updates and heaven forbid I have a connecting flight and another flight coupon! Only complaint is I seem to have to closedown the app to get it to update added reservations - even if I made the reservation with the app. But maybe that is because I have gotten so used to having the information right away! It actually seems like the app, through notifications, gets the updated flight information quicker than the gate agents and flight crews! Makes me feel like a seasoned traveler - Well Done! Keep those updates coming.
United
by Zcmm98 on 2020/09/23 23:07
I bought a round trip ticket to Guadalajara from 09/03 to 09/13 I had to change the first flight to sep 2nd I had no problem since it included free cancellations so I just paid a penny I did it online and it never mentioned Anything about the flight from 09/13 so I went to Mx with no problems it was my first time traveling with United and I was pleased at the time; and then as expected I went to the airport on 09/13 for my surprise they told me I had no flight reserved with them The only thing they had was my luggage (like it was going to flight by itself) I reserved with Expedia so they called them and supposedly Expedia told them I canceled my flight (not true) so united recommended me to buy another ticket So I could come on the same flight and then Claim that money to Expedia so I did I bought another ticket in the airport cause I needed to be in Chicago that day and then here I called Expedia they told me they did paid it to United which At the airport United told me they didn't received the money which is a lie too because expedía also talked to United when I was complaining to them and United told them they did received the payment so united told me to submit a refund request online and I did and it was denied cause I did flight but they received payment for my flight twice and I paid in the airport for a flight that I had already paid for. Last time I travel with United For sure, they did nothing to help
Support animal
by njohnson2722 on 2020/09/20 14:12
I am beyond dissatisfied w the service of united airlines regarding flying w my daughters emotional support animal after tragically losing her finance in a motorcycle accident from a driver running a red light. The department that handles the animals flight was rude and not helpful. They were unable to get all the documents that we sent and we have had to call 8!!!!! Times and the dog unnecessarily had to get a extra rabies vaccine it wasn’t even needing or lapsed. Emails continue to come in saying he isn’t approved to fly this Tuesday. The amount of extra stress and agony the airlines has caused during this horrible time for us is unacceptable. I have flown Delta w the service dog and not had to deal w any issues and they actually talked us through the whole process making sure we were all set. United has been unprofessional and extremely uncaring to the situation and gave no support of the steps needed. Her Dr even sent the airlines the paperwork as well as all of us 8!!!! Times. Do better United. Will not fly w you again which is unfortunate. I would steer anyone who has a service dog need esp for acute anxiety and trauma away from using this airline ! I never leave reviews but need others to know what I’ve had to see my daughter have to deal with so much extra stress because the department isn’t run well or kindly. Wish us luck on Tuesday am as I fly her back w our family to heal and grieve
Disorganized, confusing and not convenient
by CodyMafatu on 2019/09/24 22:07
This app is not only not user-friendly but it’s counterintuitive. Why do we have to search all over the app just to check in for our flight why do we have to type in our last name when we’re already signed into the app and why do we have to search everywhere to pull up our boarding pass, why do we have to click link after link in order to access the flight information - no one appreciates you rearranging everything every couple of months. This app is one of the worst flight apps I am a frequent flyer and this is by far the worst of all airline apps. How would you like it if somebody snuck into your room and rearranged everything and then you can’t find anything- well that’s exactly how it is every time I open this app and you’ve updated it. You still haven’t found an easy solution - there’s only three things we need from this app one, east check-in and easy access to a boarding pass. Two, easy access to the boarding times and to see flight information, standby information etc. And three, the information on where to go for our gate. Currently, the boarding pass doesn’t even have the gate information and there’s too many links and too many options. it’s unclear, unorganized and confusing. Whoever you hired to create this app was obviously an amateur.
Poor experience on my recent flight- Expected better service for Premium Golda
by 8627352 on 2018/08/21 00:30
Had booked a round trip from EWR to Delhi. While the flight to Delhi was smooth, the return flight (August 11) was delayed by over 18 hours. After haggling with a United representative on the phone for over 45mins I was told that I could only be given a flight back option from Mumbai if I made my own arrangements to fly to Mumbai. I needed to get back to Newark by Sunday and did not have many options, I was finally given an option to fly via Munich with about a 4-5hours layover in Munich. While I my original booking was on ‘Premium Economy’ my booking on Lufthansa was done on a regular coach class and was given a middle seat to travel overnight. At Munich I went to the Miles and More lounge and presented my United Club pass (knowing that they are part of Star Alliance), however, they said that the United Club pass is not acceptable at their lounges. So I had to sit around the Munich airport for the next 4-5hours. Overall, was a painful experience and I expected better service for a Premium Gold member.
Total joke to checking in online
by Deadharted on 2019/08/06 15:17
I always checkin 24 hours before departure on any flight. I purchased my ticket knowing I did not need to bring a carryon bag or check in anything. I do this because I like to go straight through security and have my boarding pass with me on my phone, and when I land head straight to my shuttle without waiting for baggage and head straight to work. However, trying to check in with United they say because I didn’t have a carryon or checked bag I need to see a ticket agent for my boarding pass! The whole point of basic economy was to not bringing anything to check in. So this forced me to purchase a carryon. So I do, and pay the extra $30, (which was the only charge the representative over the phone informed me of) and I will walk my carryon to the gate with me as I do with all other airlines. But, United says they will still force me to pay an extra $25 gate handling fee on top of the $30 to have them carry it from gate as I board to the plane. What is the definition of a carryon if I don’t carry it on and off myself!? Now I have to wait at baggage claim at my destination to get my carryon?! Ridiculous! Huge joke and will try my best to never fly United! Just another reason to fly a different airline. Thanks but no thanks! United I stand with all my family and friends to never fly United airlines with this experience.
Yoluu get more entertainment from reading this review than by using this app!
by Atomik81 on 2017/10/12 14:41
Tried using the in flight entertainment on my IPhone on two separate trips to no avail. I’m an IT Engineer with a PhD in computer science so I’d like to think I know a few things about making stuff work however I tried almost the entire flight to make the movies play. I finally asked the flight attendants what the secret was and neither of them knew. One checked the system to make sure it was on and then came back to tell me that someone in first class had it working on their iPad. Well congratulations to them up in first class! Maybe that’s the secret us regular passengers back in coach would like to be entertained as well. I travel weekly for my job and all my apps and devices are all fully updated so I’m thinking this is just a crappy app/system. The trailers play without issue just to tease you about the fantastic movie you are about to watch but then like a kid who’s parent tells them “no you can’t have that ice cream” all your hopes and dreams are shattered into a million pieces. My recommendation for the best results with this app: Delete it and fly on American instead where the planes are newer and their stuff works as it should, Otherwise the only entertainment you are going to get is spending your whole flight trying to get this app to load your movie.
Maybe it’s me....
by Sjdudjsosjxb on 2019/09/28 14:17
I find this site extremely difficult to manage from my cell phone. Even when I’m able to sit and take my time, I cannot find the information I need. Sometimes I’ll try to check other flight options and I end up losing my original option. Trying to find an updated standby list while you’re in a hurry? forget it. Yesterday, my flight was canceled and the App did not update to show this for almost 2 hours after the cancellation. Today, I went to the gate listed on the app (as a hopeful standby passenger), when I got there the screen said “gate change, ask associate for details”. There were no “associates” to be found. The app still showed original gate. Finally found a monitor which showed new gate. It was .9 mile walk to new gate (literally, not exaggerating). Once at new gate, I asked where I can find the standby list (because I cannot find it on the app) They laughed at my unrealistic optimism and told me to check the app. So I used the archaic app to look for additional flight options. When I did this, I apparently removed my name from the existing standby list.... if I ever get home, I will make it a point to delete this app and go back to waiting 30 minutes to speak with a representative on the phone. The app is almost as bad as the airline, itself.
Review
by RB Dawg on 2019/02/04 17:58
I’ve been using the app since about September. Worked great. Like everything about it. The last 2-3 weeks it seems to not work correctly. I had flights canceled then rescheduled and seem not to be able to use the app. When the flight is done it should get off the app. No need to see my flight from yesterday. I’m now trying to check in and it shows my flights from yesterday and today, even the canceled one. It needs to clear out. I have shut the app down cleared it from history. Sign in and same thing. How am I supposed to check on flights this way. I then tried to put in my reservation number and name and have to tap the screen several times and wait. I know it’s not my phone because if I tap “search” once it tells me I have to put a reservation number and name. Duh! I’m trying but it won’t let me unless I tap my screen 20-50 times. Then I have to go through the same tapping for my name. Very frustrating. This needs to be fixed asap. I gave it a 4 star because when it’s working I really don’t have any complaints. I like it better than American Airlines app.
App so Good I started flying United again
by Qf5ve on 2019/12/10 20:36
I love this app. It’s like Fedex plus Amtrak. Thank you United for making a quality product that actually helps me. I don’t ordinarily even leave reviews, but I fly a lot and I truly appreciate that this app makes flying more convenient. Dear people who made this thank you for adding all of those seamless features. And thank you for the in airport texts and updates too. Thanks to your app, instead of having a hair-pulling experience due to holiday traffic surrounding the airport, I was able to rebook my flight from the uber, eat a leisurely enjoyable dinner in the airport while charging my phone and taking a conference call, purchase a couple of magazines, and stroll happily to the correct gate with a confident awareness of the flight status. I had important things in my checked bags, so when I arrived I didn’t stress when the bags took a while to come out at baggage claim because I checked the app and knew they had arrived and were on their way to me. In conclusion, I love you.
Good App - Terrible Company
by ADT fan in distress on 2018/04/27 09:22
What goodness does an app add if the “state of the art” Entertainment technology is useless when the plane WiFi does not work? Many upset customers, Bose and iPhones ready, asked the attendants if this was common. “It happens all the time”. Coast-to-Coast without Entertainment. What good is it to be able to “manage” your miles when United uses de PQM miles scam to credit miles (got less than 30% of my true miles credited, it will take me years to build enough miles to get a domestic free ticket)? But it won’t happen because I avoid United with passion and even cancelled their credit card. What’s the point? My problem with United is United, not the app. United has forgotten its customer focus and to reward loyalty. Forget even the flying experience, just take a European carrier and compare. United apps would be really useful if they were built on a platform of customer service, clearly what United is not about anymore. So I avoid United at all costs, gone to better carriers with more inferior apps.
MKC
by mkc58 on 2019/03/23 18:09
I was prompted yesterday to go on another flight with no change fee. It wasn’t obvious that the flight options were for the *following* day. I selected, realized I made a mistake, and called right away to correct. I was then on hold more than a half hour, and two agents and an hour later I received no help. All after a day when i traveled to be at a funeral. Today, when I went to check in, the message was clearer that you were looking for people to change flights. I have been a customer and mileage plus customer for decades. Also a credit card holder. I am extremely disappointed in the service and considering canceling my card, and United as airline of choice. It’s clear United dramatically overbooked flights the entire weekend, which is irresponsible from my perspective. While I was on the phone with agents last night, I could hear other agents fighting with customers like me in the background. Please try to be better to customers in the future. Thank you
Disappointing 1st flight in years!
by United passenger NC on 2018/07/20 16:47
I haven’t flown in 15 years, so I decided to take United after hearing good things about them. My experience was less than enjoyable. After deplaning in Houston and being unfamiliar with airport, I discovered my my next flight was leaving from a gate clear across the airport, so rushing through to arrive at my gate on time, I discovered the plane was delayed for over an hour due to bad weather in NJ. Then, they call us to board only to find out that there was a problem and we would be delayed another 15 minutes, not a huge deal. However, these delays continued for another 2 1/2 hours! We were given ridiculous excuses, one after the other, without a sincere apology or the truth. Perhaps the airline thought we should all understand and comply without a genuine explanation or compensation. They did allow us to watch a movie for free, but still charged for alcohol. When you have friends or family waiting for you at your final destination and it turns out to be 3:00 am, I think the responsibility lies with United to be sure everything is taken care of before asking passengers to board.
Bad experience, good app
by Natttttt D on 2018/03/16 14:01
I flew United for the first time in a while and I found that, compared to other airline apps, their flight statuses were updated the most frequently/accurately. It told me about delays before the gate clerk even knew. As you could’ve guessed, this unfortunately means that I was on a delayed flight which caused me to miss my connection on the last flight out of Newark for the night. The app let me know right away when my connection took off, preventing the hassle of running to the gate to check, and immediately presented me with options for next steps. It provided the next United flight out of Newark and guaranteed me a seat, while also showing me flights out of nearby airports, like LaGuardia and JFK, in order to more accurately assess options and get to my destination as soon as possible. Thank you so much for alleviating the stress in a tough situation! I’ve never booked a flight using the app, so I cannot speak on that, but my experience was great.
Incoherent
by peter h klein on 2018/11/15 17:35
Having already checked in on line I assumed the untied app would have that information but it did not. Then had to start “check-in” process on app to be recognized. That process then required I have the confirmation # ready available which has to be found in a previous email or paper document. Also, the mileage plus number in NEVER listed, save the last three digits. WHY! Working between the online platform and United app simply lacks any cohesion or friendly interface. While online “super security” is appreciated on the large scale, it, and other factors makes all of United’s user platforms feel clunky and unwelcoming. Final example: when checking in online it was nearly impossible to add Milage Plus numbers to get credit for this flight. My wife, Theresa Klein, had to go through a paper file we keep with travel records just to locate her MP # and mine could not be located so miles will be lost unless I take the time to sort through more papers or d emails to eventually find the number for Peter Klein...SO FRUSTRATING.
Great Customer Service
by BEARLODGELHE on 2019/12/10 19:53
Just a note that one of the United employees at the Colorado Springs airport got me out of a jam regarding a “must get there” flight to a destination for medical appointment and treatment. The same great customer service at Atlanta Hartsfield-Jackson. I happened to hit Hartsfield-Jackson when it snowed 2-3”. The airport closed the afternoon of my flight on another airline. The other airline told me next flight out would be three days out. United got me out of there first flight the next morning. If you fly a small airline with a bare bones fleet you are taking a risk. United has a large fleet and has capability to add planes when needed. As for Atlanta Hartsfield-Jackson, I will never route through there again in the winter unless I absolutely have to. Hartsfield-Jacksion, the busiest airport in the world, can’t handle 3” of snow because executives cost cut and don’t have adequate de-icing or snowplow equipment. Yes I know the equipment is costly...but this is the busiest airport in the world.
Misinformation
by Everynicknameeveristaken!!! on 2018/07/29 16:31
This app is good for one thing, making you miss your flight. It will repeatedly fail to update you on flight changes, in my case it told me the incorrect gate, causing me to almost miss my flight. Unfortunately, United has also caused the most unforgivingly miserable and unprofessional flights of my life. My flight was supposed leave at 10:36pm, the time is important. Got delayed till 1:30am. I waited until 1:30, than I received the notice that the flight was delayed until 10:35 in the morning. The best part, 12 hours is a full refund. But because it's at 10:35 not 10:36, that one minute makes sure I don't get a refund. The result? Cozying up on the floor of LAX all night. The customer service will be sure to make your experience even more miserable. You can enjoy waiting for over an hour, to than be fed misinformation about upcoming flights, claiming there were no more flights headed to my destination. However, all morning I watched as people in the wait list slipped on to more flights, flights that customer service claimed didn’t exist. The bottom line is, this app is an impressive reflection of what flying United is like. You shouldn’t need this app, because you shouldn’t fly United.
Frustrating finding flight info or progress to premier
by katie111222333444554 on 2019/05/22 19:37
I travel for my job, basically every week. When you have multiple flights booked, the app makes it very difficult to find the info on your later flights until your current flight has landed. You have to go into your profile and do a roundabout process in order to locate the info on your other flights, or even to check in for your return flight (which is very frustrating if you fly in/out of a city in the same day). Also, in order to see my progress towards premier, I have to click the link in the app which takes me to an external site where I enter my login info again. This is annoying bc I can’t remember my rewards number, so I end up getting locked out after multiple attempts and need to change my password. Another thing that I just noticed is annoying when trying to submit this review is that I have to enter a nickname for myself when submitting. I’ve now tried 8 iterations of my name but all have been previously taken, so apparently I cannot submit a review without a unique nickname. This is ridiculous.
Flight delay.
by Speakinc on 2019/01/04 18:23
Our flight was delayed by two hours. We luckily had two club passes but it really should have been comped. On flight could not watch movies because my adobe player on my Apple laptop is too new so only could read what I had already downloaded. Food in club was cold and mediocre compared to our delta club experience. Definitely not worth how much a day pass would cost. Also the day passes expire which is annoying when you often do not have time to utilize the club. Overall very disappointed in my United experience. We will now have to Uber home which will cost us $80 since our daughter now can’t pick us up. Flight attendants were very nice and seats comfortable as a small positive. Other airlines use the go app making it easy to use the entertainment especially since no screens on planes anymore. You need to make it easier for your customers. Will think twice about using United in the future since this was the second trip in a row with problems and my daughter just had a bad experience with plane problems and no email about flight being cancelled. Sincerely, F. Spokane
Great experience! 💝
by Sophia_Playz on 2019/12/02 20:10
I honestly don’t understand why there are so many bad reviews. United is at an affordable price, and it flew us where we needed to go with no hassle. Great airline, I would totally recommend. Got there a few hours before boarding, got through security, and then boarded. No issues with delays, or anything. We took off and then got to our location within 3 hours. It was really good because the flight attendants helped us with whatever we needed and provided food, drinks, blankets, and pillows for all passengers. It is also an awesome thing that they provide you with movies for entertainment, since there is no way to reach internet on an aircraft. The United Airlines app is very helpful with information. You can sign up for a text message subscription service and get new details about your flight 24/7. There should not be this many bad reviews because United Airlines gets you the best experience for the best price.
Boarding process at gate
by Wyliekid on 2019/07/18 14:28
The boarding process at the United gate is very confusing which I think could be corrected with little effort, based on my experience at competing airlines and reviewing their processes. There are 4 boarding groups (at least 4 anyways as I was group 4) but only 2 roped off lines each being clearly labeled as line “1” and line “2”. Between the chaos of passengers hovered around ropes early and out of turn, and the loud speaker rapidly talking things like, “now group number three go through line number [and spit off some number other than three]” and repeat the process for 4. I don’t understand why the gate can’t be organized such that a group 4 passenger could get in a line that’s labeled #4. This is also extremely difficult, if not impossible, for a hearing impaired person to comply with the airlines instructions. I was not the only person having this issue on my recent flights.
Difficult
by AverageTraveler on 2019/07/23 18:36
For a very brief review: Our flight was delayed then cancelled when the incoming plane was diverted due to weather. United policy does not allow passengers to retrieve their bags without “special permission” which meant 4-7 hour wait after request. To find this out and ‘request’ our bags we (me, wife, 2 and 6 year old) had to stand in customer service line for 2 hours (no exaggeration). Could not get a flight until 2 days later. 2 days without bags when you have 2 small children is very difficult to say the least. Furthermore the “track your bag” option never updated and thus we had to wait on hold for bag service representative for 30 minutes to track. I feel if a flight is cancelled there HAS to be a viable option to retrieve your bags (that are AT the airport) while you make new travel arrangements. This now is glaringly evident when traveling with children that need (bottles, medications, etc). We did, as recommended, keep some of these necessities in our personal bags but we booked economy thus no larger overhead bags were allowed. We certainly didn’t entertain the prospect of 2 days without bags for such a simple direct 2 hr flight.
Lost phone recovered!
by Pches39 on 2020/01/19 01:50
During my travel, once I landed, I went to the rest room. While washing my hands I heard someone say the found a cell phone. Not really paying much mind to it, I continued my business. Before leaving the rest room I came to realize that it was my phone that was found. The attendant that took it was gone. I ran out looking for assistance and found a United attendant right outside the restroom. I told her what happened and she walked me to Customer service where it should of been dropped off. Knowing that my family was in there way to pick me up, I got anxious thinking that this could cause a damper in our plans. A minute later she came back and asked for my phone number. She called it and the attendant that picked it up answered. She told me her location, and I recovered my phone. Thank you so much! That was truly awesome. They turned a potentially negative situation- positive.
Customer service
by Nica69967 on 2019/10/13 09:27
Customer service experience this week was horrible. My flights were cancelled multiple times due to the typhoon in Japan, and the process to call Global Services to arrange new flights each time took both my husband and I hours. We spent well over 3 hours of our vacation waiting on hold just to try to speak to customer services. It’s unbelievable that Global Services customer service doesn’t have the basic telephone option to leave your phone number so a customer service representative can call you back when they are available, rather than sitting on hold on the phone for over an hour. In addition, once you finally reach a customer service rep, they don’t ask for a call back number in the case the call is disconnected. My husband spent over an hour on hold while we were trying to dine at a nice restaurant because another one of my flights got cancelled. After speaking with the customer service rep for a short period of time, the call disconnected. The customer service did not call my husband back, so he had to call back and wait another 30 minutes on hold to again reach someone.
Cancelled flight... BUT I WAS NOT NOTIFIED
by Basic economy bias on 2019/07/07 21:08
I reserved my United flight through Expedia and upon my attempt to check in, I discovered my flight had been canceled. I had not received any advance notice via email or mobile text message, although both are set up via United information portal; nevertheless I contacted Expedia to see about changing my flight and was informed that because the flight was schedule through United Airlines, I would need to contact them in order to make any changes or select a different flight. Not only didn’t United fully assist with my request, they proceeded to blame me for purchasing a “basic economy seat” on their flight as the reason that I could not arrive to my destination via a different flight despite the fact that my current flight had been cancelled. Occurring to their Customer Service rep, Michael, it was not the fault of the airline that they were unable to accommodate my paid ticket as well as get me to my destination at the required scheduled time! I’m very dissatisfied with the customer service and level of service offered by United am not sure that I would fly them in the future
Clunky
by New to United on 2019/08/11 18:14
App is super clunky compared to other airlines. When I’m logged in, why do I have to put my confirmation number in for a flight to check in, you have that info, just bring up the flight that I am eligible to check in for automatically. Not in basic economy and trying to purchase early boarding and nothing happens when I click pay to purchase, finally gave up. Have you sold out of this feature or do I already have because I purchased a better seat location, a message would be nice. Also, once I purchase a better seat location for say like $33, I should have the option to upgrade that again to economy plus closer to the flight for the difference of my initial purchase and the cost of economy plus. And finally, when I have pre-paid for luggage, why do I still have to wait in line at kiosk, put my confirmation number in yet again ( could never get cc swipe to work) so that it prints behind the counter. At Delta, you go straight to luggage drop if you pre-paid and skip the kiosk. Systems just clunky and not user friendly
A complete non-caring disaster
by Rauchbu on 2020/01/30 23:48
Flying out from Madison, WI on New Years Day we encountered 3 United employees who worked hard to make out trip terrible. After arriving on time we had to wait in a line to use the kiosks. When we got one we were told that time had run out for checking bags. We had a choice: book another flight or just fly without the bag. What would happen to the bag? No idea was the reply. We decided to try our luck at the gate after going through security. They were gate checking strollers, and car seats but would not accept my bag. We returned to the check in to meet our third United friendly skies employee. He would not help us until all other passengers in were taken care off even if they came 30 minutes after we had been standing there. Our rescheduled flight left Madison 9 hours after our original flight and because of different connections we were13 hours later than expected originally. This was strictly meanness and not caring. We observed others who were in a similar situation get the okay to have their suitcase put on after the one hour cut off. Shameful United.
Disappointed
by GeorgeAcosta on 2018/08/03 00:52
I have been a United customer for over 20 years now. I have reached every level of status in my time with United except for global services. Year after year I have taken extra measures to maintain my 1k status only to realize that it has no significant meaning anymore. I find that especially this past year I am in economy plus on most flights. I am not getting upgraded like previous years. I’m treated just as poorly as everyone else. So I have decided not to participate anymore. I am buying a first class ticket on the cheapest Airline whatever it may be...Jet Blue, American, JetSuiteX, Delta.....etc. I just don’t care anymore. Unless you are Global Services.....you are just like everyone else....which means.....treated like cattle. Squashed into an uncomfortable space for hours and expected to accept it as if it was an amazing experience I didn’t even deserve to have. DONE.
App is winning me over
by KenInUtah on 2019/04/22 13:49
Remember that reviews are about the App, not the Airline. Just saying. I have to give United props here because they have responded to criticism and squashed a lot of the bugs and issues when this app was first released. I am very happy with the features and the performance of the app now. I especially like the instant mileage credit once the flight segment has been completed. Remind me why it used to take 2 days? Thank you for that! I use WiFi Every flight and I’m able to log in easily. I do not use the entertainment option often so I can’t comment on that, but I am able to browse the options fairly easily. I would like to see the ability to select Airline and Non-Airline activity in the account summary section. I fly a lot and scrolling though all the flight segments to get to hotel/dining point activity is cumbersome.
Don’t do it, use southwest or anyone else
by Renateaux on 2019/01/29 13:42
This is by far the worst airline there is, at least now. Download the app then PAY for WiFi that doesn’t work. I’m a die hard southwest person because it’s cheap with loads of features (free checked bag!) and actually consistently friendly staff. The forced in-person check-in for basic economy is insulting, pointless, and actually hurts their own efficiency. Every time I chance it I have a terrible experience. Broken, old equipment, late/cancelled flights, rude or inexperienced staff, terrible service and weird nickel-and-diming policies. As soon as anyone comes close to some of the exclusive routes they have, this airline is doomed. Go ahead remove this review if you must but I’ll still tell everyone I know and post to social media what a terrible experience I’ve had here every time I have to do it (with work, or whatever moronic business thing that uses them still for the stupid “perks” and miles stuff; stop it, rich finance guys. Use a real airline and help everyone out by letting united die by its own knife.)
Why I like flying United
by bthum on 2018/11/28 17:47
My wife has been a loyal United customer for the last 35 years. When we met seven years ago she explained the reasons for that loyalty. First, they Always get her home even if a problem arises. Second, she receives economy plus status without asking, third, free baggage, and then there are the increased returns on miles accumulated. And of course the many warm smiles she has received over the years along with a level of kindness and civility not in much evidence these days on certain airlines. I have witnessed all this firsthand and my legs being much longer than the average person’s have come to appreciate the extra space United can provide for their longtime admirers. While airline profits have shrunk along with seat spaces, United still embraces the quaint notion that a smile is the shortest distance between airline employees on the front lines and their valued customers.
Excellent customer service on phone but poor United waiver policy
by mvresident on 2018/09/10 22:18
For the last day, I had been calling United Gold service attempting to switch my Wednesday flight out of CHS to SFO in light of the pending hurricane. Only one agent -Nettie -worked today to get me switched onto a CHS to SFO flight tomorrow -the LAST available seat on any flight out with hurricane Florence approaching SC. Even though the SC governor had ordered an emergency evacuation order hours ago, United had not received the official waiver and the previous aGents with whom I spoke said I would have to pay full fare in the absence of an official United notice. Nettie, on the other hand, was very proactive and grabbed that very last seat out for me- and the official waiver came through just after she completed the change. A word to United management. When the governor of the state issues an emergency alert (as he did yesterday) United should have permitted their agents to switch my flight at no charge at that time. Even today, your waiver was issued a number of hours after the release of the governor’s evacuation order that is to start at noon tomorrow . I believe that your agents should have discretion to make even an exchange in light of the tremendous amount of publicity that warned about this hurricane. I just feel lucky that Nettie was able to find that last seat for me.
So bad it must be intentional
by lamestuff on 2019/04/16 18:11
This app is so horrible it must be by design. Everything i have experienced is more difficult than is should be, non sensical, unintuitive, or just plain doesn't work. Perfect examples, you will be logged into the app yet you have to manually enter your frequent flyer number through a series of difficult to find links. Why would it not autopopulate in every flight on the app when you are logged in? By design. Or today i tried to find a baggage receipt that i payed for on the app so i can get reimbursed by my employer, there is a page that asks for a confirmation number and last name for the flight, even though i am logged in and my flight history is right in the app! I mean, why bother being logged in at all if nothing autopopulates and flight history doesn't work. Then after i input a confirmation number and last name that i shouldn’t have to, what does the app do? Doesn’t even work “data service unavailable”. So now i cant get reimbursed for baggage. How in any universe is that going to work for business customers like me? Hey United, DO BETTER!
Maxine would be proud
by 14th hole on 2018/07/17 16:16
United has done a great job during my over 50 years of being a customer. My question is simple. Why was it necessary for the flight attendants to take such a strident position in opposition to Justice Kavanaugh’s nomination to the Supreme Ct. My guess is not one has ever read any of his decisions nor examined his outstanding example in inclusion. I guess their union say jump and they ask how high. The sad part is they now project to every customer who believes Justice Kavanaugh should have a fair hearing that our United Flight attendants are no different than those who would assault someone in a restaurant. Maybe a bit extreme example but will I never see your flight attendants through the same lens as I have in the past? No one could. If they wonder why passengers sometimes act the way they do. Maybe they should look in the mirror.
My experience w United
by 26z3sailedawayxn5p on 2020/01/03 14:18
I flew in from EWR to GDL and the my one suitcase WAS NOT PUT ON THE PLANE from Houston to GDL. I was told that I am to wait for my luggage and that it would arrive sometime the next day. When I tried to phone United and gain information where is my suitcase and when it will arrive, I was transferred to a company in India and the horrible experience continued. Hours of waiting to speak to a person, lies over lies and promises to attend to my issue that were not meant to be kept. At that point I lost my trust and asked to leave the suitcase in the airport and I will pick it up by myself. I was promised that my suitcase will wait for me in the airport. The next day I drive an hour to the airport to find out that my luggage is on the United truck and the driver is in front of my rented accommodation, with no one to receive my suitcase. The company in India promised I will be able to get my suitcase in the airport and they lied again. At this point me and my suitcase were in limbo. I am a long time United/Continental customer and I was VERY DISAPPOINTED with the way this was handled. It costed me TWO days of my precious vacation. Rivka Soloway
Data is not reliable when flights are changed or delayed
by Agent Zordak on 2019/11/11 20:15
Very disappointing app when it comes to dealing with changes and delays in flights. It tends to show old information like “flight is on time” when other sites are already showing that your flight has been delayed. Sometimes takes an hour or so. Better to use Google or other tools to check on flight status. There are other flaws, like failure to show what terminal a flight departs from in some cases, again requiring me to use other sites to get basic information. Today a couple of times the app gave an alert saying flight details had changed, but could provide no hint about what the change was. Quite an infuriating app when you need updates, accurate information. Sometimes the info is contradictory, like today saying that my 45 minute flight was on time, but would require 3 hours. What it should have said was that it was delayed two hours. So many little flaws and inaccuracies. Don’t trust it when it counts.
Frustrating Check In and Basic Economy
by Findingmylawyer on 2019/11/01 14:39
The only reason I’m flying United is because this flight met my timing needs. If I could’ve flown in a bit later, I could’ve flown Delta for less money without the restrictions of no carry on bag, etc. that comes with United Basic Economy. All of the restrictions do not incentivize me to want to upgrade my ticket- they cause me to think of United services as having low value. The company is trying to get every last cent out of its customers and it shows. Additionally information associated with your trip doesn’t align across channels- I added a bag online and paid for it and then the app wouldn’t let me check in because it didn’t think I bought a bag. The check in process regardless is much more difficult than all other airline apps I’ve used including Frontier, Delta, and American. Its difficult to find where to check in, and even though I have my trip already saved on the app I had to type in my reservation number and go through multiple screens. Absolutely will avoid this airline at all costs in the future.
Bad air produces severe migraines
by HumuVal on 2018/12/03 02:20
Bad air. I am quite convinced after over 40 years of a lot of flying that when fuel conservation is in order my migraines are triggered by decreased air circulation- this happened on my last flight when we were on a weight restriction due to fuel levels. And this has happened to me 4-5 times on United. These are much worse than my everyday. These are not my usual migraines which are easily averted with simple excedrine migraine, (which is tylenol, aspirin and caffeine) but These are an”ice pick” and explosive vomiting kind. My husband is the first to notice and as an engineer and meteorologist he has a clue. Please consider this when you cut back air circulation to save fuel or what ever the reason is. These severe headaches only occur now when I’m flying or waiting in the tarmack. They require ice packs and migraine speech medication and pretty much ruin a day.
Good app makes flying easy
by G-Mo on 2019/11/12 16:25
Seems like other reviewers are reviewing the airline, not the app. The app is very useful if you’re flying United: easy to check in, stores United club passes, stores your boarding pass and lets you add it to Apple Wallet, sends push notifications about flight updates, and even notifies you when it’s _really_ time to board so you can hang out at Starbucks instead of the gate. It’s gotten a bit noisy with recent updates: Could do without the movie ad launch screen eating valuable seconds and with all the other clutter: background images, cards that don’t have to do with my flights, a combination of tabs _and_ a hamburger menu (pick one, not both), mileage games, etc. There are many many features of the app that I don’t use, but the few I do definitely improve my flying experience.
United Vacations
by sheeny wins on 2018/07/19 10:36
They sent me a confirmation stating I was booked and paid for. Have a United Airlines vacations email verifying reservation number, booking number, and credit card authorization number to show it’s been paid for and I’m good to go. I show up for my flight at the airport and they tell me I don’t have a ticket n will have to “re-ticket” for $200 more than the paid price on United vacations. They said that was my only option or I would miss my flight, my vacation!!! Called United vacations and they don’t open until 8 am. My flight leaves at 5:45 AM. There is no one to help me as per the UNITED AIRLINES Supervisor AT THE AIRPORT. And to top it off they charged me an extra $50 fee to “re-ticket”. So now I wait to get to my destination and will have to call them to get this resolved. This is unprofessional and ridiculous!!!! Buyer Beware.
Lost luggage
by very dissappointed lady on 2019/11/14 22:05
It’s been almost 24 hours since I landed and still no luggage has been delivered to me. My luggage got left in Charlotte, but was informed that it was on an early morning flight to me in NY. The airlines finally called me to inform me that it would be delivered to me, but almost a day later still no luggage. I also paid for the luggage to fly and when I requested for a refund they said I had to make a request and file online, which is very painful and lengthy. You have to fill out forms and attach documents. The airline is fully aware of my situation and should have immediately credited monies back to my credit card with no questions asked. Oh and by the way, I was told at the airport that if I needed to go buy anything to please do so and send them my receipts and I would be reimbursed, yeah right. I’m having troubles just getting my baggage fees back much less going out and purchasing under garments, clothes, makeup, hair products, shoes etc... Women be aware. I have absolutely nothing but my purse. Just imagine that for a minute. I’ll NEVER-EVET use this airline again.
Lying
by hsbfred on 2019/08/09 01:42
Lie #1. We woke up this morning and your website clearly stated that our flight to Rome was on time. However, when I looked to see where the aircraft was coming from it was landing approximately 10minutes before our scheduled departure time. You knew this early in the morning when I knew it, but didn’t change the departure time until after we arrived at the airport. Lie #2. We got booted off the plane after boarding for a mechanical problem, your message blamed the weather. Lie#3. Several lies about boarding and departure times. We are now scheduled to depart at 11pm and based on your past history we have little faith you’ll make it. The lines at your customer service desk around gate 130 are about three to four gates long. Do you think you may have a problem. Start telling the truth.
New Customer experience
by Eric Loids on 2019/05/01 18:57
I have grown to like United Airlines again from a few disappointing trips twenty years ago. Both customer support/ Milage Plus and flight staff have a reinvigorated attitude and truly seem to care for their customers which probably relates directly from the CEO down. On the contrary when we had issues twenty years ago we loved a different airlines that had animal pictures on the tails of the aircraft. We truly despise that airlines and only fly them if there’s no other direct flight. I find it interesting that over time two different businesses/ airlines can have a complete culture change that impacts every employees attitude about their company which translates into the different levels of customers experiences. I did rate four stars because as a new customer booking a ticket the website felt like it was having issues and forced me to sign up for mileage plus. Next Not being familiar with the site or app I was handicapped try to find and pick the upgraded economy plus seats by each other. One frustration is my large fingers don’t fit well enough into the little seat options boxes so I had to have my wife finish up from my iPhone 8plus. Keep up the great customer services it makes a huge difference and I’m happy to have United as my top choice again. Eric L
Snails pace service
by tha ks for nothing on 2018/07/14 13:07
Maintenance issue out of Cleveland that was a quick fix but took 30 minutes sitting on the runway before they realized they had to go back to the gate for some paperwork and then took another 30 minutes to come up with new numbers because two people left the plane so they could understand the weight distribution. I don’t know if you have monkeys doing the numbers or what but we got to Dulles over an hour late and missed our connection to Aruba. Now I have to go to Houston and I miss a night at a $500 a night resort so that you can give me a voucher to likely stay at the Days Inn. If you can’t get functioning planes at the gate ready to leave your customers then at least get a staff that can address the issue quickly. Otherwise just get the hell out of the business.
Frustrated flyer!
by CCJeppson on 2018/10/24 01:03
I don’t fly often but I specifically booked with United thinking that because I was paying more money for this airline that I wouldn’t have to deal with all the extra charges that come with the cheaper flights on cheaper airlines. I started this United experience with a message saying that my starting flight would be delayed by two hours due to scheduling issues, this caused me to miss my connecting flight and landing at my final destination much later than expected. My second frustration with this flight experience is I get checked in and I’m told I’m not allowed a carry on and I’ll have to pay to check in my small bag. I asked and was told I was unable to just pay extra to carry my bag on. For my returning flight I called United reservations to see if I could again pay extra to carry on my bag. I was told that it would be $100 to do this! Are you kidding me? To carry on a bag it would cost me four times the amount to check in a bag! This traveling experience has been nothing but frustrating.
United fails AGAIN
by MarkKV on 2018/09/16 13:46
UAL 1557 OGG to SFO on 15 Sept delayed over two hours. We had been upgraded on our next segment (UA 756 SFO - DEN) but missed connection due to United buffoonery. United automatically moved us to 2028 but did NOT check us in, so we had no seat assignment. The gate agent said to wait until boarding began to re-check with her foe seats. Finally when boarding group 5 was getting on we get seats in row 37...not even premier plus, no overhead space because we were so late getting on (usually group 2). WHY BE A FREQUENT UNITED CUSTOMER AT ALL, when it is zero help when you actually need it? Late flight, lost the upgrade, confusion in SFO, and a crappy seat. You all forget: I have a choice of airlines and this was the last straw - I am done flying United, Gold status or not, unless I literally don’t have a choice. Real shame.
No benefits for the basic economy
by Chatty_G on 2018/08/17 13:43
Your airline has no benefits for individuals flying basic economy. You could at least and I mean at the least have them check in one bag for free. You allow them to select their seats but you charge a fee to do that. Why do you nickel and dime the passengers who are unable to afford an expensive plane ticket. For the individuals flying above basic economy you allow them to fly you give them privilege. Why can’t fly and be like it used to be, if you were in first class you got the benefits. And second class you still got the benefits. And didn’t have to pay for your luggage and seat extra. Airlines have gotten so greedy to the point where you charge for every little thing especially those who are unable to afford anything above basic economy. I know this review will go unanswered and probably unread. Don’t be like the other airlines, care about your passengers who use your services. Don’t just throw passengers in basic economy under the bus because they can’t afford the expensive rates to fly.
App feedback
by Jgdavidson on 2019/09/21 04:59
Hi. I know travel can be frustrating and there is a lot of feedback here about the travel experience on United. This is understandable. However, as the United app itself goes, I can say that compared to other airlines, it is surprisingly superior. First, it acts more native to the phone compared to lame apps which wrap slow web interface. Second; the boarding pass and flight status info is accurate and quick to load. I particularly like the “where is this flight coming from” and “upgrade list” status which is way more useful than what you get on other airlines. Finally the booking process is fast and clear. It can’t do everything (eg you can’t apply for upgrades) but it’s otherwise way faster and usable compared to others. Enjoy
Inhumane customer service. They don’t care about you.
by radk123 on 2019/12/19 20:14
My flight from SF TO SG got cancelled. The next flight given to me was 2 days later. No accommodation provided, just excuses. I called the customer service and she gave me contradicting information from what the united airlines counter at the airport was giving me. The line to speak with customer service was a 2 hour wait... It was seriously inhumane. Parents with small kids were lining up for hours to see what flight they could get on next and no accommodation provided. The customer service people were even laughing and saying “I don’t want to deal with another singapore case” and one lady was choosing who to deal with based on whether it was a singapore flight cancellation case or anything else. United should honestly be sued for putting all of us in this situation. For 2 days I spent time in the airport going from one line to another to get some answers, still unsure of which flight I might be getting on next..............They turned a 20 hour journey to a 40 hour journey.
Rating Trends
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All Versions
4.0
3,142,872 total
 5
2,599,092
 4
381,664
 3
84,531
 2
22,495
 1
55,090
Current Version (3.0.54)
4.0
3,137,078 total
 5
2,597,386
 4
381,165
 3
84,104
 2
22,045
 1
52,378
Version History
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App name
United Airlines
Description
Welcome to the reimagined united app. Our refreshed app offers a more robust and dynamic experience, giving you access to personalized information throughout your journey – all while keeping many of the same features you know and love. Explore new features - Thanks to a redesigned home screen, the united app gives you quick access to important details by opening to the most useful and relevant information. At the bottom of the screen, a streamlined navigation bar will help you find the app’s most popular features. Other enhancements also include a “My Trips” section where you can find upcoming active trips, a “My Profile” section with your account information and a brand-new inbox that stores travel notifications. The app is your all-in-one travel partner - When it’s time to travel, check in for your flights on the home screen and view real-time updates. See what amenities are on your flights and your position on the upgrade and standby lists. While at the airport, explore interactive airport maps to find a United Club location near you. Search for flights and book travel - Look for flights across our global network. When you find one that’s right, book it on the app using money or award miles. Easily manage your reservations on the app - View and change your seat assignments, or enhance your trips by adding Economy Plus® seating, Premier Access®, United Club℠ passes, travel bundles and more. You can also change, cancel or rebook your flights right on the app. Continue using the app in the air - With United Private Screening on select flights, watch TV shows and movies on your own device. Plus, track the status of your checked bags and see which gate you’ll arrive to once you land. Earn award miles with MileagePlus - Enroll in MileagePlus® and earn miles with MileagePlus programs. You can use these miles to book award travel on the app, too.
Flight delayed 4 hrs
by Serena Sippy on 2020/10/27 10:55
For some reason , I never have a good experience with United , however this trip was a limit . My flight from Santiago , DR was delayed by 4 hrs . No other flights were coming out for 2 days and there was no way I could make my connection flight . However , I would like to thank Laurie who was attending the flight 1490 from sti to ewr. She was so empathetic . She provided me with her personal charger because my charger stopped working , united crew was calm, polite and very professional . Thanks to them to make this trip bearable . Can’t wait to get home , have been in air for 2 days . Suppinder Bimbra
Tedious
by Prekliz on 2020/10/26 17:34
Not very intuitive
Just Awesome
by Fototreks on 2020/10/26 16:00
Exelent service
Recommend
by JLY06 on 2020/10/26 15:53
Love flying United. Everything made easy!
Cheap bums
by jsjduehd on 2020/10/26 12:30
Enjoy bankruptcy
Carry on
by Hotshot Bruce on 2020/10/26 04:56
I’m not allowed a carry on because of booking through Expedia? Bad business United
Customer service excellent
by SimpleStyle67 on 2020/10/25 21:15
Customer service is excellent!
On time flight
by long time pro. on 2020/10/25 21:04
My experience with my flight was really good. Flights were on time and I felt comfortable with the care I experienced with the cleaning of the aircraft.
Avoid at all costs
by RoyalBPhotogrpahy on 2020/10/25 19:57
The worst flight experience I’ve ever had.
Great App
by Avi8tor614 on 2020/10/25 19:30
Easy to use
The Best!
by FlowerFeather on 2020/10/25 19:15
This app is so user friendly and a must have if you travel on United.
MSP is a Joke
by Sheiejek on 2020/10/25 17:43
Really?! De-icing last minute? It’s Minnesota! How long will it take to get their S*** together?! Missed my connecting flight in Denver
Boarding pass
by You are a real pain on 2020/10/25 12:42
Hard to find boarding pass on app
irresponsible
by DanielFerreira75 on 2020/10/25 02:46
horrible, leaves miami for san antonio with connection in houston. The flight was delayed two hours, I lost the connection, they didn't give me another flight, they didn't pay for a hotel to sleep, they didn't rent a car and they said they were not to blame, I'll never choose united again
Check in
by Diegoeric on 2020/10/24 22:11
Don’t know what happens now United is not sending the check in alert 24 hours before the flight, why? That’s disappointed
Construction Director.
by mourad ibrahim. on 2020/10/24 20:13
Easy to chick in. I love flying with united. I love love united Good bless united. Each time I travel with United I got more and more like it and thee Des service as well. Mourad.
Excited Family
by Disney All Day on 2020/10/24 13:02
It was so easy to book my flight and check in my bags from home. Thank you so much
UPDATE BROKE APP
by Brooklynn72 on 2020/10/23 18:25
Won’t open at all just instant crashes!!
Traveler
by Stroodles18 on 2020/10/23 17:26
Great App. No problems.
Mr JP
by Daddyhoyho on 2020/10/23 15:05
UAL has always been pioneer in making flight safe. Always making sure everyone gets to there destinations
10/10 would fly again
by Diebyclones on 2020/10/23 14:44
I only fly with United!
Itinerary Change
by Hecfiserrano on 2020/10/23 13:06
Today when I was trying to complete the check in process I have noticed that my flight itinerary change. I have never received an or any type of confirmation about this. It is pretty inconvenient since my flight is due to a family member wedding and know their schedule will mess up because of this.
Flight changed 3 times.
by I want to continue! on 2020/10/23 05:46
Last flight was changed 6 hours before I was supposed to leave thank goodness I was even awake to get onto another flight to my destination. Will not be using them again. Southwest rules!!!!!
Awesome
by Oli at on 2020/10/23 00:37
I travel frequently and this is the only app that gives me such detailed and up to date information. I love it!
Bag charges
by n0pini0n on 2020/10/22 20:08
United says bag charges start at $30. But actually charge you $35 at least.
United customer Forever
by 99-prblms on 2020/10/22 12:04
The Best airline in the industry.
Levels
by AnnoyinglynoNicknameworks on 2020/10/22 09:23
I can’t figure out what level I am (I had to call in to deal with change flights and credit info and I can’t tell whether I’m going to have to pay to store a bag or not .... that seems ridiculous. Otherwise the site is easy to use.
Violacion en el protocolo de COVID 19
by sudorita on 2020/10/21 22:40
Recientemente viaje en United airlines y tristemente me di cuenta que a la aerolínea lo único que le importa es hacer negocio sin importarle la salud y el bienestar de sus clientes yo viaje el 4 de octubre de la ciudad de México a la ciudad de Chicago y me di perfectamente como United Viola el protocolo de salud devido a COVID 19 volando con un avío completamente lleno y demasiadas personas si usar la máscara y el o los sobrecargos sin hacer nada respecto a lo que dicen no hay ningún distanciamiento social o medidas de salud por COVID 19 completamente nefasto el servicio..O
My flight to Charleston
by MS Harvick on 2020/10/21 21:29
I found some of your attendants to be abrupt and in some instances rude. Also, mask nazis! Not impressed with this kind of behavior!
Seat are too small
by Karenmvquinn on 2020/10/21 18:52
Upgrade or choose an isle or window seat. I’m not a heavy person but it is too tight to be in the middle
Charged Fo Extra Bag
by BRMathTeach on 2020/10/21 18:37
Even though 1 bag is included in my ticket purchase, I still had to pay for it. Hope to get it resolved sooner rather than later.
Thank you
by Karen@legacy on 2020/10/21 17:18
Thank you so much for all the reminders! I will always fly with you!
Not user friendly
by adorable ana on 2020/10/21 09:06
App is not user friendly , it is difficult to navigate
Bad app
by 4829;$,,!/@2 on 2020/10/21 06:06
Shot app....
Great App!
by CO Fisherman on 2020/10/21 03:57
I appreciate the ease of getting checked in to our flights that this app provides. Thank you!
Pick up when others have failed. Happy thanksgiving United!!!
by cathy cleo on 2020/10/21 00:06
Always there for you!!! They are the best!!! I luv United!!
United rocks
by vernaray on 2020/10/20 19:24
United is always my carrier of choice!
First time booking
by Fabo09 on 2020/10/20 15:32
Easy to use
Q
by clara jodi on 2020/10/20 01:18
CafFfFfT
Love the app!
by Christine Izuakor on 2020/10/19 23:10
Great app, fast and reliable information right at your fingertips!
Horrible to book for more than 1 person
by 71sunshine on 2020/10/19 20:00
It works great just for me, but trying to book for the family was a nightmare! Almost done and the app glitches to lose all the data on 4 family members and seat selections. Ugh!!!! Southwest, Allegiant, and American are much better. Plus, the auto fill doesn’t work on this app. Why oh why is this so difficult?? I can’t believe it receives good reviews. Get rid of the X in the corner or have the ability to go back without losing everything. Also I need to have the ability to go back to my current screen that I was working on instead of the options to “purchase itinerary or scrap itinerary.” I just want to edit.
Did not get notice from United with Covid test info
by dmonnetz on 2020/10/19 18:56
So I booked test with CVS Day before they canceled After hours in the phone with CVS And minute clinic and united and color and more united Finally got the website info to book pre test near SFO Hours of stress and phone calls Could have been avoided if united would have sent the 7 day advance notice Like Color and United told me I should have gotten Monnet And now I can not send this complaint with out entering a nickname Every one I try says taken More United wasting my time
United App
by dwpnyc on 2020/10/19 13:42
I like your United app. But the calendar presentation on the iPad app is not accurate. The seven day weekly format is not working.
Web page review
by Sirkvekekim on 2020/10/19 12:51
For those of us older passengers who are visually impaired your web page is very unfriendly. Font size, color, and and some pages cannot be spread to show the content, making it difficult to read without a magnifier. Thank you for considering this review.
Review
by unsatisified again on 2020/10/18 20:12
Completely unsatisfied that a seat is not being assigned upon check in!!
Awesome experience 🤙
by MariamWooo on 2020/10/18 18:25
Awesome 👏 Thank you 🙏
Love United
by onlineorderParker on 2020/10/18 14:45
We just love United! Cust Serv IS THE BEST!!!!!!!! I don’t fly any other airline if I can help it!
Won’t open.
by mm492 on 2020/10/18 13:54
This app has always worked well for me, but after the latest update, it won’t open on my iPhone 8 or iPad Mini 4. I tried uninstalling and reinstalling but that didn’t work. Both devices are running iOS 11. Updated 104/20: Still 1 star because the latest update still won’t open on my devices! Please fix this or change the requirements (still says it works with iOS 11)! Updated 10/18/20: Apparently you don’t listen to your users. This app, after several updates since my first review, STILL won’t work with my iOS 11 devices! Yet the description says it should. Fix it to work with iOS 11 or change the description! P.S. And don’t give the standard response most developers give to update to the latest iOS. Contrary to popular belief, that is NOT the be-all and end-all to fix everything. Besides, I have my reasons for not updating.
Trip to Roanoke
by kcm929496 on 2020/10/18 12:37
This has been the easiest! We’re flying standby, and we got notifications every step of the way!! It has been great!
Worst airline ever
by maeganvendura on 2020/10/18 00:46
Will never use United again!
Time to Enhance Functionality
by G money 43 on 2020/10/17 21:57
It’s unfortunate that United remains in the stone ages (along with other major carriers) in not adding additional functionality to the app. For example, using basic gps functionality like that used by Uber, Lyft and the food delivery apps, the app could used to inform gate agents where customers are located. If a high status passenger is racing to the gate, the gate agent would have valuable information as to whether to close the door or hold off another minute or two.
WiFi requirement
by Anonymous39148 on 2020/10/17 18:49
It stinks that the app has to be connected to WiFi in order to work.
Full flight?
by mgfox12 on 2020/10/17 13:50
What happened to ensuring social distancing? Advising me at check-in that the flight is full and that I may explore other options, which are extremely limited, is just not right. Why is United allowed to not follow the rules ??
Terrible airline
by bTtlechop2000 on 2020/10/17 12:05
This airline is awful. I booked tickets in June to leave on Oct 17. Has seat assignments and the airline unilaterally switched my seats in Business class so I’m not sitting next to my husband. Do not fly United. Delta is much better.
Corbert
by Grownager on 2020/10/17 02:58
Unable to check bags on this flight
United really helped me out
by swiggy50 on 2020/10/16 16:20
United Premier-desk and Mileage Plus Desk really helped me out today by being there to help to change my name in my profile when I couldn’t. They didn’t efficiently and effectively. I had to answer my security questions and that was all and we were on our way. It was so easy‼️Thank you so much for making my phone call enjoyable. Carol Swig
Amazing technology
by SFLther on 2020/10/16 15:51
Amazing technology especially during these trouble times of Covid. Thanks for making traveling so much more easy than it might be otherwise.
Over charge
by even nick name doesnt work on 2020/10/16 06:02
Charge for cary in
Very easy and convenient to use
by dontcrash on 2020/10/16 02:07
👍
Review: Always fly United whenever I can. Good service, friendly crew.
by freefkyer on 2020/10/15 23:26
I like United
This is Great
by Svenskachi on 2020/10/15 20:08
I love the easy process of checking in! Thank you United.
Refreshment rate
by momobmr on 2020/10/15 19:50
The app does not refresh fast enough.
Best airline app
by eclat1 on 2020/10/15 16:09
Blows away AA, Delta and every other app. The amount of functionality and the UX surpasses most apps generally.
When Boarding plane
by GOPACKCLH on 2020/10/15 15:28
A pop up message from United will often block my boarding pass while boarding. When boarding my second leg of a 2 leg flight, often times the prior flights boarding pass will pop up. The current flight should be the only active boarding pass.
v3.0.54 Thank you for including features
by RobertValenzuela on 2020/10/15 04:46
It helps greatly navigate to now added COVID-19 information at travel destinations in the app.
Very User Friendly
by meepstr on 2020/10/15 04:00
Easy to use and they do a great job of explaining things clearly if you’re stuck. Great experience.
United is the worst
by S Welsh on 2020/10/15 03:27
The app works fine but this airline is garbage. My wife and I were assigned two middle seats for our flight. They didn’t assign us together and in this time of pandemic. Them assigning us middle seats means they’ve got a fully packed flight. Then it says you can upgrade starting at $9, then when you try they charge you $50. Absolutely the worst experience. This airline does not care about its passengers, only the bottom line. It’s a disgrace on humanity. Great job profiting off your bailout money.
Mediocre
by Silverback59 on 2020/10/14 15:25
Mediocre airline. Mediocre app.
Great service
by It's me again Margaret! on 2020/10/14 13:53
Flights are always on time!
Incorrect flights and fares
by Jdiggzzz on 2020/10/14 08:51
In the past week as I have been traveling I have tried to book flights that are available to me on the app and online which the ticket agents on the phone or unable to see. When I tried to purchase them on the app or online at the rate given it gives me an error. I spoke with the web development people and they were not sure what was going on because they were saying the same rates as I was but it would not let me book the flights. And their supervisor would not put me on a different flight and honor the fair which is very frustrating. This has been happening for at least a week!
United Rocks!!!
by January 2017 on 2020/10/14 00:55
I have flown almost weekly sense May 2020 and everyone has done a great job keep us all safe. Thank you Team United
Mrs Vodola
by Starbuch on 2020/10/13 19:56
Thank you I love United
Always downgrading
by DavidsITunz on 2020/10/13 08:00
An
Need to improve process to get receipts
by Dano578966432 on 2020/10/12 21:50
As a business traveler, the process to get receipts has always frustrated me. It doesn’t seem that bad to provide a direct link in the website to bring you to a PDF copy of a bill.
Sign in is ridiculous
by Danny Vogt on 2020/10/12 16:57
Who has their Freq Flyer member number memorized? After downloading the App and entering all the info, I assumed sign in would work like most apps. Instead, I am asked every time to enter my member number OR continue as a guest (which means I do t get miles attributed to my trip info). Supremely annoying and nullifies the benefit of having an app. I might as well assign into the website where at least Google will auto fill all that info.
United App
by Tinytwr123 on 2020/10/12 15:47
Very easy to navigate
Untrue advertising. Change of flight.
by change fee on 2020/10/12 14:14
Your ad States there is no change fee for changing flights once you book a flight on United. That is incorrect. So there may not be a specific fee for the change, the fee comes in because you no longer honor the original booking fee you charge a brand new fee which of course is extremely higher than the original booking fee. In essence it’s the same as canceling the flight and booking a new flight the same day of departure. This is extremely unprofessional and somewhat dishonest. I am saddened that the professional level of United has fallen
UNITED
by krispylifeee on 2020/10/12 01:12
solid flight
Traveling alone
by mr small hands trump on 2020/10/11 21:03
Fast and easy
TERRIBLE
by JOE MAMA~Alyson on 2020/10/11 04:04
I do not like this airline, we ordered a flight for 4pm they changed it to 12:pm we weren’t ready and we planned on doing somethings. They didn’t even ask if they could change it, if they asked then I would have booked another flight
Amazing app!
by Yuyu329 on 2020/10/11 01:59
Really sleek design & easy to use! Also has really useful functionalities such as tracking your checked baggage — a must-have if you’re travelling with United
Thank you!
by bill bichai on 2020/10/10 19:51
Excellent service.
First class
by Mr Bolling on 2020/10/10 18:35
It won’t take my zip code + 4 and when I put it in it erases all the other info!
Dale Currie
by wanting out on 2020/10/10 16:18
I had a carry on size bag that they said had to be checked in for another $35, so I checked it in and then UA lost it for 2 days and offered zero credit or points, probably wouldn’t use UA any time soon!!
Flights too crowded and uncomfortable
by thesukorb on 2020/10/10 15:08
during these “unprecedented “ times they are still cramming as many people as they can on the planes and the seats are not big enough or wide enough for even a smaller size human It’s ridiculous
Unhappy customer
by Magda&YvettesWedding8-18-18 on 2020/10/10 15:01
I spent 20 minutes on phone with credit card company because United Check-in site informed me that my credit card company denied the charges for A Check-in bag. My credit card company wasn’t the problem. I then called United and they couldn’t help but stated that perhaps it’s because United needs to confirm my documents. Why send an email to Check-in ahead of time.
App works but doesn’t seem to recognize things
by bccdny on 2020/10/10 11:32
The app and mobile check are great but there is a gap in what should be happening. It’s almost like no one designing things actually used it as a real person. When entering my KTN, it works fine, but upon returning to the check in process and still asks for it and my reservation is only for one traveler. The app should know I have already entered my Global Entry/Known Traveler Number.
Best Airline :D
by UnitedAirlinesfan on 2020/10/10 07:03
Hey United I’m a big fan of your airline I have been flying with them since I was 6 years old in 2016. It has been a really pleasure to fly with you. Also ignore those people who are still talking about the passenger incident. And don’t cease operations you guys are the best and no HATER can take United’s aircraft or airline down! My dad is a employee here and is friendly so staff safe : ) -From your biggest fan
Sooo easy to use
by Taz’s Music on 2020/10/09 22:47
This app make travel so easy, everyone should use it.
T best airline
by september 1978 on 2020/10/09 22:31
Always t best !! Be safe everyone!!
Great convenient and user friendly
by bergjw95 on 2020/10/09 18:53
Great app😎
Love
by uber my life on 2020/10/09 16:56
I move to travel with you guys
Check in easy
by NTDT . TINQ on 2020/10/09 14:38
This app is great
Bug on mobile boarding pass
by Xanderak on 2020/10/09 11:44
My seat shows up as “2...” on my 11 max pro. I think it’s supposed to be 26C.
Good Job
by Cricketpuff on 2020/10/09 02:43
Intuitive and straightforward app. No guesswork.
United is one of the best airlines I have used to travel
by cecyliss8 on 2020/10/08 21:02
U
Useless
by omahell on 2020/10/08 19:52
Installed app on iPhone 8 and iPad 2. Input MP account information and password. App would not recognize device(s) and posed security questions. Answered both correctly but received ‘something went wrong’ message. Two calls to tech support. Uninstalled and reinstall app; reset password; reset security questions; usual tech support BS. No solution. SWA, Delta, Allegiant, Amtrak apps all working great. Needs a little tweaking before I try again.
Bags fees
by Debeydo on 2020/10/08 14:20
I’m quite disappointed my flights were canceled and I was not notified. I went to check in last night only to find my flight was canceled. I was lucky enough to be able to get on another one so we can get to Oregon god a wedding, however we both list a days work because of changes from 7:42 pm to 4:00 and instead of direct flight we have another stop and on top of that we now have to pay 70.00 for luggage. I will look at other Airlines from now on. I certiorari we make it today to Oregon! Debra Chrastka
My airline of choice for this itinerary
by mgpbostin on 2020/10/08 10:59
I prefer united on this flight which I make frequently.
An awesome time saver!
by pltandy on 2018/05/21 14:56
Access to my ‘ticket’ and flight information is so quickly is awesome! Wow, I remember having to go down to a ticket office(30 min) and spend an hour having someone else tell what they thought my flight options were (60min) and then having to print a ticket and keep up with it(never) and then strategically place the ticket where I can present it to 4 different people so I can make it through the airport including checking in for flight (60min+) then security, gate agent, and flight attendant all while stopping to check the board for which gate (15min) and any updates and heaven forbid I have a connecting flight and another flight coupon! Only complaint is I seem to have to closedown the app to get it to update added reservations - even if I made the reservation with the app. But maybe that is because I have gotten so used to having the information right away! It actually seems like the app, through notifications, gets the updated flight information quicker than the gate agents and flight crews! Makes me feel like a seasoned traveler - Well Done! Keep those updates coming.
United
by Zcmm98 on 2020/09/23 23:07
I bought a round trip ticket to Guadalajara from 09/03 to 09/13 I had to change the first flight to sep 2nd I had no problem since it included free cancellations so I just paid a penny I did it online and it never mentioned Anything about the flight from 09/13 so I went to Mx with no problems it was my first time traveling with United and I was pleased at the time; and then as expected I went to the airport on 09/13 for my surprise they told me I had no flight reserved with them The only thing they had was my luggage (like it was going to flight by itself) I reserved with Expedia so they called them and supposedly Expedia told them I canceled my flight (not true) so united recommended me to buy another ticket So I could come on the same flight and then Claim that money to Expedia so I did I bought another ticket in the airport cause I needed to be in Chicago that day and then here I called Expedia they told me they did paid it to United which At the airport United told me they didn't received the money which is a lie too because expedía also talked to United when I was complaining to them and United told them they did received the payment so united told me to submit a refund request online and I did and it was denied cause I did flight but they received payment for my flight twice and I paid in the airport for a flight that I had already paid for. Last time I travel with United For sure, they did nothing to help
Support animal
by njohnson2722 on 2020/09/20 14:12
I am beyond dissatisfied w the service of united airlines regarding flying w my daughters emotional support animal after tragically losing her finance in a motorcycle accident from a driver running a red light. The department that handles the animals flight was rude and not helpful. They were unable to get all the documents that we sent and we have had to call 8!!!!! Times and the dog unnecessarily had to get a extra rabies vaccine it wasn’t even needing or lapsed. Emails continue to come in saying he isn’t approved to fly this Tuesday. The amount of extra stress and agony the airlines has caused during this horrible time for us is unacceptable. I have flown Delta w the service dog and not had to deal w any issues and they actually talked us through the whole process making sure we were all set. United has been unprofessional and extremely uncaring to the situation and gave no support of the steps needed. Her Dr even sent the airlines the paperwork as well as all of us 8!!!! Times. Do better United. Will not fly w you again which is unfortunate. I would steer anyone who has a service dog need esp for acute anxiety and trauma away from using this airline ! I never leave reviews but need others to know what I’ve had to see my daughter have to deal with so much extra stress because the department isn’t run well or kindly. Wish us luck on Tuesday am as I fly her back w our family to heal and grieve
Disorganized, confusing and not convenient
by CodyMafatu on 2019/09/24 22:07
This app is not only not user-friendly but it’s counterintuitive. Why do we have to search all over the app just to check in for our flight why do we have to type in our last name when we’re already signed into the app and why do we have to search everywhere to pull up our boarding pass, why do we have to click link after link in order to access the flight information - no one appreciates you rearranging everything every couple of months. This app is one of the worst flight apps I am a frequent flyer and this is by far the worst of all airline apps. How would you like it if somebody snuck into your room and rearranged everything and then you can’t find anything- well that’s exactly how it is every time I open this app and you’ve updated it. You still haven’t found an easy solution - there’s only three things we need from this app one, east check-in and easy access to a boarding pass. Two, easy access to the boarding times and to see flight information, standby information etc. And three, the information on where to go for our gate. Currently, the boarding pass doesn’t even have the gate information and there’s too many links and too many options. it’s unclear, unorganized and confusing. Whoever you hired to create this app was obviously an amateur.
Poor experience on my recent flight- Expected better service for Premium Golda
by 8627352 on 2018/08/21 00:30
Had booked a round trip from EWR to Delhi. While the flight to Delhi was smooth, the return flight (August 11) was delayed by over 18 hours. After haggling with a United representative on the phone for over 45mins I was told that I could only be given a flight back option from Mumbai if I made my own arrangements to fly to Mumbai. I needed to get back to Newark by Sunday and did not have many options, I was finally given an option to fly via Munich with about a 4-5hours layover in Munich. While I my original booking was on ‘Premium Economy’ my booking on Lufthansa was done on a regular coach class and was given a middle seat to travel overnight. At Munich I went to the Miles and More lounge and presented my United Club pass (knowing that they are part of Star Alliance), however, they said that the United Club pass is not acceptable at their lounges. So I had to sit around the Munich airport for the next 4-5hours. Overall, was a painful experience and I expected better service for a Premium Gold member.
Total joke to checking in online
by Deadharted on 2019/08/06 15:17
I always checkin 24 hours before departure on any flight. I purchased my ticket knowing I did not need to bring a carryon bag or check in anything. I do this because I like to go straight through security and have my boarding pass with me on my phone, and when I land head straight to my shuttle without waiting for baggage and head straight to work. However, trying to check in with United they say because I didn’t have a carryon or checked bag I need to see a ticket agent for my boarding pass! The whole point of basic economy was to not bringing anything to check in. So this forced me to purchase a carryon. So I do, and pay the extra $30, (which was the only charge the representative over the phone informed me of) and I will walk my carryon to the gate with me as I do with all other airlines. But, United says they will still force me to pay an extra $25 gate handling fee on top of the $30 to have them carry it from gate as I board to the plane. What is the definition of a carryon if I don’t carry it on and off myself!? Now I have to wait at baggage claim at my destination to get my carryon?! Ridiculous! Huge joke and will try my best to never fly United! Just another reason to fly a different airline. Thanks but no thanks! United I stand with all my family and friends to never fly United airlines with this experience.
Yoluu get more entertainment from reading this review than by using this app!
by Atomik81 on 2017/10/12 14:41
Tried using the in flight entertainment on my IPhone on two separate trips to no avail. I’m an IT Engineer with a PhD in computer science so I’d like to think I know a few things about making stuff work however I tried almost the entire flight to make the movies play. I finally asked the flight attendants what the secret was and neither of them knew. One checked the system to make sure it was on and then came back to tell me that someone in first class had it working on their iPad. Well congratulations to them up in first class! Maybe that’s the secret us regular passengers back in coach would like to be entertained as well. I travel weekly for my job and all my apps and devices are all fully updated so I’m thinking this is just a crappy app/system. The trailers play without issue just to tease you about the fantastic movie you are about to watch but then like a kid who’s parent tells them “no you can’t have that ice cream” all your hopes and dreams are shattered into a million pieces. My recommendation for the best results with this app: Delete it and fly on American instead where the planes are newer and their stuff works as it should, Otherwise the only entertainment you are going to get is spending your whole flight trying to get this app to load your movie.
Maybe it’s me....
by Sjdudjsosjxb on 2019/09/28 14:17
I find this site extremely difficult to manage from my cell phone. Even when I’m able to sit and take my time, I cannot find the information I need. Sometimes I’ll try to check other flight options and I end up losing my original option. Trying to find an updated standby list while you’re in a hurry? forget it. Yesterday, my flight was canceled and the App did not update to show this for almost 2 hours after the cancellation. Today, I went to the gate listed on the app (as a hopeful standby passenger), when I got there the screen said “gate change, ask associate for details”. There were no “associates” to be found. The app still showed original gate. Finally found a monitor which showed new gate. It was .9 mile walk to new gate (literally, not exaggerating). Once at new gate, I asked where I can find the standby list (because I cannot find it on the app) They laughed at my unrealistic optimism and told me to check the app. So I used the archaic app to look for additional flight options. When I did this, I apparently removed my name from the existing standby list.... if I ever get home, I will make it a point to delete this app and go back to waiting 30 minutes to speak with a representative on the phone. The app is almost as bad as the airline, itself.
Review
by RB Dawg on 2019/02/04 17:58
I’ve been using the app since about September. Worked great. Like everything about it. The last 2-3 weeks it seems to not work correctly. I had flights canceled then rescheduled and seem not to be able to use the app. When the flight is done it should get off the app. No need to see my flight from yesterday. I’m now trying to check in and it shows my flights from yesterday and today, even the canceled one. It needs to clear out. I have shut the app down cleared it from history. Sign in and same thing. How am I supposed to check on flights this way. I then tried to put in my reservation number and name and have to tap the screen several times and wait. I know it’s not my phone because if I tap “search” once it tells me I have to put a reservation number and name. Duh! I’m trying but it won’t let me unless I tap my screen 20-50 times. Then I have to go through the same tapping for my name. Very frustrating. This needs to be fixed asap. I gave it a 4 star because when it’s working I really don’t have any complaints. I like it better than American Airlines app.
App so Good I started flying United again
by Qf5ve on 2019/12/10 20:36
I love this app. It’s like Fedex plus Amtrak. Thank you United for making a quality product that actually helps me. I don’t ordinarily even leave reviews, but I fly a lot and I truly appreciate that this app makes flying more convenient. Dear people who made this thank you for adding all of those seamless features. And thank you for the in airport texts and updates too. Thanks to your app, instead of having a hair-pulling experience due to holiday traffic surrounding the airport, I was able to rebook my flight from the uber, eat a leisurely enjoyable dinner in the airport while charging my phone and taking a conference call, purchase a couple of magazines, and stroll happily to the correct gate with a confident awareness of the flight status. I had important things in my checked bags, so when I arrived I didn’t stress when the bags took a while to come out at baggage claim because I checked the app and knew they had arrived and were on their way to me. In conclusion, I love you.
Good App - Terrible Company
by ADT fan in distress on 2018/04/27 09:22
What goodness does an app add if the “state of the art” Entertainment technology is useless when the plane WiFi does not work? Many upset customers, Bose and iPhones ready, asked the attendants if this was common. “It happens all the time”. Coast-to-Coast without Entertainment. What good is it to be able to “manage” your miles when United uses de PQM miles scam to credit miles (got less than 30% of my true miles credited, it will take me years to build enough miles to get a domestic free ticket)? But it won’t happen because I avoid United with passion and even cancelled their credit card. What’s the point? My problem with United is United, not the app. United has forgotten its customer focus and to reward loyalty. Forget even the flying experience, just take a European carrier and compare. United apps would be really useful if they were built on a platform of customer service, clearly what United is not about anymore. So I avoid United at all costs, gone to better carriers with more inferior apps.
MKC
by mkc58 on 2019/03/23 18:09
I was prompted yesterday to go on another flight with no change fee. It wasn’t obvious that the flight options were for the *following* day. I selected, realized I made a mistake, and called right away to correct. I was then on hold more than a half hour, and two agents and an hour later I received no help. All after a day when i traveled to be at a funeral. Today, when I went to check in, the message was clearer that you were looking for people to change flights. I have been a customer and mileage plus customer for decades. Also a credit card holder. I am extremely disappointed in the service and considering canceling my card, and United as airline of choice. It’s clear United dramatically overbooked flights the entire weekend, which is irresponsible from my perspective. While I was on the phone with agents last night, I could hear other agents fighting with customers like me in the background. Please try to be better to customers in the future. Thank you
Disappointing 1st flight in years!
by United passenger NC on 2018/07/20 16:47
I haven’t flown in 15 years, so I decided to take United after hearing good things about them. My experience was less than enjoyable. After deplaning in Houston and being unfamiliar with airport, I discovered my my next flight was leaving from a gate clear across the airport, so rushing through to arrive at my gate on time, I discovered the plane was delayed for over an hour due to bad weather in NJ. Then, they call us to board only to find out that there was a problem and we would be delayed another 15 minutes, not a huge deal. However, these delays continued for another 2 1/2 hours! We were given ridiculous excuses, one after the other, without a sincere apology or the truth. Perhaps the airline thought we should all understand and comply without a genuine explanation or compensation. They did allow us to watch a movie for free, but still charged for alcohol. When you have friends or family waiting for you at your final destination and it turns out to be 3:00 am, I think the responsibility lies with United to be sure everything is taken care of before asking passengers to board.
Bad experience, good app
by Natttttt D on 2018/03/16 14:01
I flew United for the first time in a while and I found that, compared to other airline apps, their flight statuses were updated the most frequently/accurately. It told me about delays before the gate clerk even knew. As you could’ve guessed, this unfortunately means that I was on a delayed flight which caused me to miss my connection on the last flight out of Newark for the night. The app let me know right away when my connection took off, preventing the hassle of running to the gate to check, and immediately presented me with options for next steps. It provided the next United flight out of Newark and guaranteed me a seat, while also showing me flights out of nearby airports, like LaGuardia and JFK, in order to more accurately assess options and get to my destination as soon as possible. Thank you so much for alleviating the stress in a tough situation! I’ve never booked a flight using the app, so I cannot speak on that, but my experience was great.
Incoherent
by peter h klein on 2018/11/15 17:35
Having already checked in on line I assumed the untied app would have that information but it did not. Then had to start “check-in” process on app to be recognized. That process then required I have the confirmation # ready available which has to be found in a previous email or paper document. Also, the mileage plus number in NEVER listed, save the last three digits. WHY! Working between the online platform and United app simply lacks any cohesion or friendly interface. While online “super security” is appreciated on the large scale, it, and other factors makes all of United’s user platforms feel clunky and unwelcoming. Final example: when checking in online it was nearly impossible to add Milage Plus numbers to get credit for this flight. My wife, Theresa Klein, had to go through a paper file we keep with travel records just to locate her MP # and mine could not be located so miles will be lost unless I take the time to sort through more papers or d emails to eventually find the number for Peter Klein...SO FRUSTRATING.
Great Customer Service
by BEARLODGELHE on 2019/12/10 19:53
Just a note that one of the United employees at the Colorado Springs airport got me out of a jam regarding a “must get there” flight to a destination for medical appointment and treatment. The same great customer service at Atlanta Hartsfield-Jackson. I happened to hit Hartsfield-Jackson when it snowed 2-3”. The airport closed the afternoon of my flight on another airline. The other airline told me next flight out would be three days out. United got me out of there first flight the next morning. If you fly a small airline with a bare bones fleet you are taking a risk. United has a large fleet and has capability to add planes when needed. As for Atlanta Hartsfield-Jackson, I will never route through there again in the winter unless I absolutely have to. Hartsfield-Jacksion, the busiest airport in the world, can’t handle 3” of snow because executives cost cut and don’t have adequate de-icing or snowplow equipment. Yes I know the equipment is costly...but this is the busiest airport in the world.
Misinformation
by Everynicknameeveristaken!!! on 2018/07/29 16:31
This app is good for one thing, making you miss your flight. It will repeatedly fail to update you on flight changes, in my case it told me the incorrect gate, causing me to almost miss my flight. Unfortunately, United has also caused the most unforgivingly miserable and unprofessional flights of my life. My flight was supposed leave at 10:36pm, the time is important. Got delayed till 1:30am. I waited until 1:30, than I received the notice that the flight was delayed until 10:35 in the morning. The best part, 12 hours is a full refund. But because it's at 10:35 not 10:36, that one minute makes sure I don't get a refund. The result? Cozying up on the floor of LAX all night. The customer service will be sure to make your experience even more miserable. You can enjoy waiting for over an hour, to than be fed misinformation about upcoming flights, claiming there were no more flights headed to my destination. However, all morning I watched as people in the wait list slipped on to more flights, flights that customer service claimed didn’t exist. The bottom line is, this app is an impressive reflection of what flying United is like. You shouldn’t need this app, because you shouldn’t fly United.
Frustrating finding flight info or progress to premier
by katie111222333444554 on 2019/05/22 19:37
I travel for my job, basically every week. When you have multiple flights booked, the app makes it very difficult to find the info on your later flights until your current flight has landed. You have to go into your profile and do a roundabout process in order to locate the info on your other flights, or even to check in for your return flight (which is very frustrating if you fly in/out of a city in the same day). Also, in order to see my progress towards premier, I have to click the link in the app which takes me to an external site where I enter my login info again. This is annoying bc I can’t remember my rewards number, so I end up getting locked out after multiple attempts and need to change my password. Another thing that I just noticed is annoying when trying to submit this review is that I have to enter a nickname for myself when submitting. I’ve now tried 8 iterations of my name but all have been previously taken, so apparently I cannot submit a review without a unique nickname. This is ridiculous.
Flight delay.
by Speakinc on 2019/01/04 18:23
Our flight was delayed by two hours. We luckily had two club passes but it really should have been comped. On flight could not watch movies because my adobe player on my Apple laptop is too new so only could read what I had already downloaded. Food in club was cold and mediocre compared to our delta club experience. Definitely not worth how much a day pass would cost. Also the day passes expire which is annoying when you often do not have time to utilize the club. Overall very disappointed in my United experience. We will now have to Uber home which will cost us $80 since our daughter now can’t pick us up. Flight attendants were very nice and seats comfortable as a small positive. Other airlines use the go app making it easy to use the entertainment especially since no screens on planes anymore. You need to make it easier for your customers. Will think twice about using United in the future since this was the second trip in a row with problems and my daughter just had a bad experience with plane problems and no email about flight being cancelled. Sincerely, F. Spokane
Great experience! 💝
by Sophia_Playz on 2019/12/02 20:10
I honestly don’t understand why there are so many bad reviews. United is at an affordable price, and it flew us where we needed to go with no hassle. Great airline, I would totally recommend. Got there a few hours before boarding, got through security, and then boarded. No issues with delays, or anything. We took off and then got to our location within 3 hours. It was really good because the flight attendants helped us with whatever we needed and provided food, drinks, blankets, and pillows for all passengers. It is also an awesome thing that they provide you with movies for entertainment, since there is no way to reach internet on an aircraft. The United Airlines app is very helpful with information. You can sign up for a text message subscription service and get new details about your flight 24/7. There should not be this many bad reviews because United Airlines gets you the best experience for the best price.
Boarding process at gate
by Wyliekid on 2019/07/18 14:28
The boarding process at the United gate is very confusing which I think could be corrected with little effort, based on my experience at competing airlines and reviewing their processes. There are 4 boarding groups (at least 4 anyways as I was group 4) but only 2 roped off lines each being clearly labeled as line “1” and line “2”. Between the chaos of passengers hovered around ropes early and out of turn, and the loud speaker rapidly talking things like, “now group number three go through line number [and spit off some number other than three]” and repeat the process for 4. I don’t understand why the gate can’t be organized such that a group 4 passenger could get in a line that’s labeled #4. This is also extremely difficult, if not impossible, for a hearing impaired person to comply with the airlines instructions. I was not the only person having this issue on my recent flights.
Difficult
by AverageTraveler on 2019/07/23 18:36
For a very brief review: Our flight was delayed then cancelled when the incoming plane was diverted due to weather. United policy does not allow passengers to retrieve their bags without “special permission” which meant 4-7 hour wait after request. To find this out and ‘request’ our bags we (me, wife, 2 and 6 year old) had to stand in customer service line for 2 hours (no exaggeration). Could not get a flight until 2 days later. 2 days without bags when you have 2 small children is very difficult to say the least. Furthermore the “track your bag” option never updated and thus we had to wait on hold for bag service representative for 30 minutes to track. I feel if a flight is cancelled there HAS to be a viable option to retrieve your bags (that are AT the airport) while you make new travel arrangements. This now is glaringly evident when traveling with children that need (bottles, medications, etc). We did, as recommended, keep some of these necessities in our personal bags but we booked economy thus no larger overhead bags were allowed. We certainly didn’t entertain the prospect of 2 days without bags for such a simple direct 2 hr flight.
Lost phone recovered!
by Pches39 on 2020/01/19 01:50
During my travel, once I landed, I went to the rest room. While washing my hands I heard someone say the found a cell phone. Not really paying much mind to it, I continued my business. Before leaving the rest room I came to realize that it was my phone that was found. The attendant that took it was gone. I ran out looking for assistance and found a United attendant right outside the restroom. I told her what happened and she walked me to Customer service where it should of been dropped off. Knowing that my family was in there way to pick me up, I got anxious thinking that this could cause a damper in our plans. A minute later she came back and asked for my phone number. She called it and the attendant that picked it up answered. She told me her location, and I recovered my phone. Thank you so much! That was truly awesome. They turned a potentially negative situation- positive.
Customer service
by Nica69967 on 2019/10/13 09:27
Customer service experience this week was horrible. My flights were cancelled multiple times due to the typhoon in Japan, and the process to call Global Services to arrange new flights each time took both my husband and I hours. We spent well over 3 hours of our vacation waiting on hold just to try to speak to customer services. It’s unbelievable that Global Services customer service doesn’t have the basic telephone option to leave your phone number so a customer service representative can call you back when they are available, rather than sitting on hold on the phone for over an hour. In addition, once you finally reach a customer service rep, they don’t ask for a call back number in the case the call is disconnected. My husband spent over an hour on hold while we were trying to dine at a nice restaurant because another one of my flights got cancelled. After speaking with the customer service rep for a short period of time, the call disconnected. The customer service did not call my husband back, so he had to call back and wait another 30 minutes on hold to again reach someone.
Cancelled flight... BUT I WAS NOT NOTIFIED
by Basic economy bias on 2019/07/07 21:08
I reserved my United flight through Expedia and upon my attempt to check in, I discovered my flight had been canceled. I had not received any advance notice via email or mobile text message, although both are set up via United information portal; nevertheless I contacted Expedia to see about changing my flight and was informed that because the flight was schedule through United Airlines, I would need to contact them in order to make any changes or select a different flight. Not only didn’t United fully assist with my request, they proceeded to blame me for purchasing a “basic economy seat” on their flight as the reason that I could not arrive to my destination via a different flight despite the fact that my current flight had been cancelled. Occurring to their Customer Service rep, Michael, it was not the fault of the airline that they were unable to accommodate my paid ticket as well as get me to my destination at the required scheduled time! I’m very dissatisfied with the customer service and level of service offered by United am not sure that I would fly them in the future
Clunky
by New to United on 2019/08/11 18:14
App is super clunky compared to other airlines. When I’m logged in, why do I have to put my confirmation number in for a flight to check in, you have that info, just bring up the flight that I am eligible to check in for automatically. Not in basic economy and trying to purchase early boarding and nothing happens when I click pay to purchase, finally gave up. Have you sold out of this feature or do I already have because I purchased a better seat location, a message would be nice. Also, once I purchase a better seat location for say like $33, I should have the option to upgrade that again to economy plus closer to the flight for the difference of my initial purchase and the cost of economy plus. And finally, when I have pre-paid for luggage, why do I still have to wait in line at kiosk, put my confirmation number in yet again ( could never get cc swipe to work) so that it prints behind the counter. At Delta, you go straight to luggage drop if you pre-paid and skip the kiosk. Systems just clunky and not user friendly
A complete non-caring disaster
by Rauchbu on 2020/01/30 23:48
Flying out from Madison, WI on New Years Day we encountered 3 United employees who worked hard to make out trip terrible. After arriving on time we had to wait in a line to use the kiosks. When we got one we were told that time had run out for checking bags. We had a choice: book another flight or just fly without the bag. What would happen to the bag? No idea was the reply. We decided to try our luck at the gate after going through security. They were gate checking strollers, and car seats but would not accept my bag. We returned to the check in to meet our third United friendly skies employee. He would not help us until all other passengers in were taken care off even if they came 30 minutes after we had been standing there. Our rescheduled flight left Madison 9 hours after our original flight and because of different connections we were13 hours later than expected originally. This was strictly meanness and not caring. We observed others who were in a similar situation get the okay to have their suitcase put on after the one hour cut off. Shameful United.
Disappointed
by GeorgeAcosta on 2018/08/03 00:52
I have been a United customer for over 20 years now. I have reached every level of status in my time with United except for global services. Year after year I have taken extra measures to maintain my 1k status only to realize that it has no significant meaning anymore. I find that especially this past year I am in economy plus on most flights. I am not getting upgraded like previous years. I’m treated just as poorly as everyone else. So I have decided not to participate anymore. I am buying a first class ticket on the cheapest Airline whatever it may be...Jet Blue, American, JetSuiteX, Delta.....etc. I just don’t care anymore. Unless you are Global Services.....you are just like everyone else....which means.....treated like cattle. Squashed into an uncomfortable space for hours and expected to accept it as if it was an amazing experience I didn’t even deserve to have. DONE.
App is winning me over
by KenInUtah on 2019/04/22 13:49
Remember that reviews are about the App, not the Airline. Just saying. I have to give United props here because they have responded to criticism and squashed a lot of the bugs and issues when this app was first released. I am very happy with the features and the performance of the app now. I especially like the instant mileage credit once the flight segment has been completed. Remind me why it used to take 2 days? Thank you for that! I use WiFi Every flight and I’m able to log in easily. I do not use the entertainment option often so I can’t comment on that, but I am able to browse the options fairly easily. I would like to see the ability to select Airline and Non-Airline activity in the account summary section. I fly a lot and scrolling though all the flight segments to get to hotel/dining point activity is cumbersome.
Don’t do it, use southwest or anyone else
by Renateaux on 2019/01/29 13:42
This is by far the worst airline there is, at least now. Download the app then PAY for WiFi that doesn’t work. I’m a die hard southwest person because it’s cheap with loads of features (free checked bag!) and actually consistently friendly staff. The forced in-person check-in for basic economy is insulting, pointless, and actually hurts their own efficiency. Every time I chance it I have a terrible experience. Broken, old equipment, late/cancelled flights, rude or inexperienced staff, terrible service and weird nickel-and-diming policies. As soon as anyone comes close to some of the exclusive routes they have, this airline is doomed. Go ahead remove this review if you must but I’ll still tell everyone I know and post to social media what a terrible experience I’ve had here every time I have to do it (with work, or whatever moronic business thing that uses them still for the stupid “perks” and miles stuff; stop it, rich finance guys. Use a real airline and help everyone out by letting united die by its own knife.)
Why I like flying United
by bthum on 2018/11/28 17:47
My wife has been a loyal United customer for the last 35 years. When we met seven years ago she explained the reasons for that loyalty. First, they Always get her home even if a problem arises. Second, she receives economy plus status without asking, third, free baggage, and then there are the increased returns on miles accumulated. And of course the many warm smiles she has received over the years along with a level of kindness and civility not in much evidence these days on certain airlines. I have witnessed all this firsthand and my legs being much longer than the average person’s have come to appreciate the extra space United can provide for their longtime admirers. While airline profits have shrunk along with seat spaces, United still embraces the quaint notion that a smile is the shortest distance between airline employees on the front lines and their valued customers.
Excellent customer service on phone but poor United waiver policy
by mvresident on 2018/09/10 22:18
For the last day, I had been calling United Gold service attempting to switch my Wednesday flight out of CHS to SFO in light of the pending hurricane. Only one agent -Nettie -worked today to get me switched onto a CHS to SFO flight tomorrow -the LAST available seat on any flight out with hurricane Florence approaching SC. Even though the SC governor had ordered an emergency evacuation order hours ago, United had not received the official waiver and the previous aGents with whom I spoke said I would have to pay full fare in the absence of an official United notice. Nettie, on the other hand, was very proactive and grabbed that very last seat out for me- and the official waiver came through just after she completed the change. A word to United management. When the governor of the state issues an emergency alert (as he did yesterday) United should have permitted their agents to switch my flight at no charge at that time. Even today, your waiver was issued a number of hours after the release of the governor’s evacuation order that is to start at noon tomorrow . I believe that your agents should have discretion to make even an exchange in light of the tremendous amount of publicity that warned about this hurricane. I just feel lucky that Nettie was able to find that last seat for me.
So bad it must be intentional
by lamestuff on 2019/04/16 18:11
This app is so horrible it must be by design. Everything i have experienced is more difficult than is should be, non sensical, unintuitive, or just plain doesn't work. Perfect examples, you will be logged into the app yet you have to manually enter your frequent flyer number through a series of difficult to find links. Why would it not autopopulate in every flight on the app when you are logged in? By design. Or today i tried to find a baggage receipt that i payed for on the app so i can get reimbursed by my employer, there is a page that asks for a confirmation number and last name for the flight, even though i am logged in and my flight history is right in the app! I mean, why bother being logged in at all if nothing autopopulates and flight history doesn't work. Then after i input a confirmation number and last name that i shouldn’t have to, what does the app do? Doesn’t even work “data service unavailable”. So now i cant get reimbursed for baggage. How in any universe is that going to work for business customers like me? Hey United, DO BETTER!
Maxine would be proud
by 14th hole on 2018/07/17 16:16
United has done a great job during my over 50 years of being a customer. My question is simple. Why was it necessary for the flight attendants to take such a strident position in opposition to Justice Kavanaugh’s nomination to the Supreme Ct. My guess is not one has ever read any of his decisions nor examined his outstanding example in inclusion. I guess their union say jump and they ask how high. The sad part is they now project to every customer who believes Justice Kavanaugh should have a fair hearing that our United Flight attendants are no different than those who would assault someone in a restaurant. Maybe a bit extreme example but will I never see your flight attendants through the same lens as I have in the past? No one could. If they wonder why passengers sometimes act the way they do. Maybe they should look in the mirror.
My experience w United
by 26z3sailedawayxn5p on 2020/01/03 14:18
I flew in from EWR to GDL and the my one suitcase WAS NOT PUT ON THE PLANE from Houston to GDL. I was told that I am to wait for my luggage and that it would arrive sometime the next day. When I tried to phone United and gain information where is my suitcase and when it will arrive, I was transferred to a company in India and the horrible experience continued. Hours of waiting to speak to a person, lies over lies and promises to attend to my issue that were not meant to be kept. At that point I lost my trust and asked to leave the suitcase in the airport and I will pick it up by myself. I was promised that my suitcase will wait for me in the airport. The next day I drive an hour to the airport to find out that my luggage is on the United truck and the driver is in front of my rented accommodation, with no one to receive my suitcase. The company in India promised I will be able to get my suitcase in the airport and they lied again. At this point me and my suitcase were in limbo. I am a long time United/Continental customer and I was VERY DISAPPOINTED with the way this was handled. It costed me TWO days of my precious vacation. Rivka Soloway
Data is not reliable when flights are changed or delayed
by Agent Zordak on 2019/11/11 20:15
Very disappointing app when it comes to dealing with changes and delays in flights. It tends to show old information like “flight is on time” when other sites are already showing that your flight has been delayed. Sometimes takes an hour or so. Better to use Google or other tools to check on flight status. There are other flaws, like failure to show what terminal a flight departs from in some cases, again requiring me to use other sites to get basic information. Today a couple of times the app gave an alert saying flight details had changed, but could provide no hint about what the change was. Quite an infuriating app when you need updates, accurate information. Sometimes the info is contradictory, like today saying that my 45 minute flight was on time, but would require 3 hours. What it should have said was that it was delayed two hours. So many little flaws and inaccuracies. Don’t trust it when it counts.
Frustrating Check In and Basic Economy
by Findingmylawyer on 2019/11/01 14:39
The only reason I’m flying United is because this flight met my timing needs. If I could’ve flown in a bit later, I could’ve flown Delta for less money without the restrictions of no carry on bag, etc. that comes with United Basic Economy. All of the restrictions do not incentivize me to want to upgrade my ticket- they cause me to think of United services as having low value. The company is trying to get every last cent out of its customers and it shows. Additionally information associated with your trip doesn’t align across channels- I added a bag online and paid for it and then the app wouldn’t let me check in because it didn’t think I bought a bag. The check in process regardless is much more difficult than all other airline apps I’ve used including Frontier, Delta, and American. Its difficult to find where to check in, and even though I have my trip already saved on the app I had to type in my reservation number and go through multiple screens. Absolutely will avoid this airline at all costs in the future.
Bad air produces severe migraines
by HumuVal on 2018/12/03 02:20
Bad air. I am quite convinced after over 40 years of a lot of flying that when fuel conservation is in order my migraines are triggered by decreased air circulation- this happened on my last flight when we were on a weight restriction due to fuel levels. And this has happened to me 4-5 times on United. These are much worse than my everyday. These are not my usual migraines which are easily averted with simple excedrine migraine, (which is tylenol, aspirin and caffeine) but These are an”ice pick” and explosive vomiting kind. My husband is the first to notice and as an engineer and meteorologist he has a clue. Please consider this when you cut back air circulation to save fuel or what ever the reason is. These severe headaches only occur now when I’m flying or waiting in the tarmack. They require ice packs and migraine speech medication and pretty much ruin a day.
Good app makes flying easy
by G-Mo on 2019/11/12 16:25
Seems like other reviewers are reviewing the airline, not the app. The app is very useful if you’re flying United: easy to check in, stores United club passes, stores your boarding pass and lets you add it to Apple Wallet, sends push notifications about flight updates, and even notifies you when it’s _really_ time to board so you can hang out at Starbucks instead of the gate. It’s gotten a bit noisy with recent updates: Could do without the movie ad launch screen eating valuable seconds and with all the other clutter: background images, cards that don’t have to do with my flights, a combination of tabs _and_ a hamburger menu (pick one, not both), mileage games, etc. There are many many features of the app that I don’t use, but the few I do definitely improve my flying experience.
United Vacations
by sheeny wins on 2018/07/19 10:36
They sent me a confirmation stating I was booked and paid for. Have a United Airlines vacations email verifying reservation number, booking number, and credit card authorization number to show it’s been paid for and I’m good to go. I show up for my flight at the airport and they tell me I don’t have a ticket n will have to “re-ticket” for $200 more than the paid price on United vacations. They said that was my only option or I would miss my flight, my vacation!!! Called United vacations and they don’t open until 8 am. My flight leaves at 5:45 AM. There is no one to help me as per the UNITED AIRLINES Supervisor AT THE AIRPORT. And to top it off they charged me an extra $50 fee to “re-ticket”. So now I wait to get to my destination and will have to call them to get this resolved. This is unprofessional and ridiculous!!!! Buyer Beware.
Lost luggage
by very dissappointed lady on 2019/11/14 22:05
It’s been almost 24 hours since I landed and still no luggage has been delivered to me. My luggage got left in Charlotte, but was informed that it was on an early morning flight to me in NY. The airlines finally called me to inform me that it would be delivered to me, but almost a day later still no luggage. I also paid for the luggage to fly and when I requested for a refund they said I had to make a request and file online, which is very painful and lengthy. You have to fill out forms and attach documents. The airline is fully aware of my situation and should have immediately credited monies back to my credit card with no questions asked. Oh and by the way, I was told at the airport that if I needed to go buy anything to please do so and send them my receipts and I would be reimbursed, yeah right. I’m having troubles just getting my baggage fees back much less going out and purchasing under garments, clothes, makeup, hair products, shoes etc... Women be aware. I have absolutely nothing but my purse. Just imagine that for a minute. I’ll NEVER-EVET use this airline again.
Lying
by hsbfred on 2019/08/09 01:42
Lie #1. We woke up this morning and your website clearly stated that our flight to Rome was on time. However, when I looked to see where the aircraft was coming from it was landing approximately 10minutes before our scheduled departure time. You knew this early in the morning when I knew it, but didn’t change the departure time until after we arrived at the airport. Lie #2. We got booted off the plane after boarding for a mechanical problem, your message blamed the weather. Lie#3. Several lies about boarding and departure times. We are now scheduled to depart at 11pm and based on your past history we have little faith you’ll make it. The lines at your customer service desk around gate 130 are about three to four gates long. Do you think you may have a problem. Start telling the truth.
New Customer experience
by Eric Loids on 2019/05/01 18:57
I have grown to like United Airlines again from a few disappointing trips twenty years ago. Both customer support/ Milage Plus and flight staff have a reinvigorated attitude and truly seem to care for their customers which probably relates directly from the CEO down. On the contrary when we had issues twenty years ago we loved a different airlines that had animal pictures on the tails of the aircraft. We truly despise that airlines and only fly them if there’s no other direct flight. I find it interesting that over time two different businesses/ airlines can have a complete culture change that impacts every employees attitude about their company which translates into the different levels of customers experiences. I did rate four stars because as a new customer booking a ticket the website felt like it was having issues and forced me to sign up for mileage plus. Next Not being familiar with the site or app I was handicapped try to find and pick the upgraded economy plus seats by each other. One frustration is my large fingers don’t fit well enough into the little seat options boxes so I had to have my wife finish up from my iPhone 8plus. Keep up the great customer services it makes a huge difference and I’m happy to have United as my top choice again. Eric L
Snails pace service
by tha ks for nothing on 2018/07/14 13:07
Maintenance issue out of Cleveland that was a quick fix but took 30 minutes sitting on the runway before they realized they had to go back to the gate for some paperwork and then took another 30 minutes to come up with new numbers because two people left the plane so they could understand the weight distribution. I don’t know if you have monkeys doing the numbers or what but we got to Dulles over an hour late and missed our connection to Aruba. Now I have to go to Houston and I miss a night at a $500 a night resort so that you can give me a voucher to likely stay at the Days Inn. If you can’t get functioning planes at the gate ready to leave your customers then at least get a staff that can address the issue quickly. Otherwise just get the hell out of the business.
Frustrated flyer!
by CCJeppson on 2018/10/24 01:03
I don’t fly often but I specifically booked with United thinking that because I was paying more money for this airline that I wouldn’t have to deal with all the extra charges that come with the cheaper flights on cheaper airlines. I started this United experience with a message saying that my starting flight would be delayed by two hours due to scheduling issues, this caused me to miss my connecting flight and landing at my final destination much later than expected. My second frustration with this flight experience is I get checked in and I’m told I’m not allowed a carry on and I’ll have to pay to check in my small bag. I asked and was told I was unable to just pay extra to carry my bag on. For my returning flight I called United reservations to see if I could again pay extra to carry on my bag. I was told that it would be $100 to do this! Are you kidding me? To carry on a bag it would cost me four times the amount to check in a bag! This traveling experience has been nothing but frustrating.
United fails AGAIN
by MarkKV on 2018/09/16 13:46
UAL 1557 OGG to SFO on 15 Sept delayed over two hours. We had been upgraded on our next segment (UA 756 SFO - DEN) but missed connection due to United buffoonery. United automatically moved us to 2028 but did NOT check us in, so we had no seat assignment. The gate agent said to wait until boarding began to re-check with her foe seats. Finally when boarding group 5 was getting on we get seats in row 37...not even premier plus, no overhead space because we were so late getting on (usually group 2). WHY BE A FREQUENT UNITED CUSTOMER AT ALL, when it is zero help when you actually need it? Late flight, lost the upgrade, confusion in SFO, and a crappy seat. You all forget: I have a choice of airlines and this was the last straw - I am done flying United, Gold status or not, unless I literally don’t have a choice. Real shame.
No benefits for the basic economy
by Chatty_G on 2018/08/17 13:43
Your airline has no benefits for individuals flying basic economy. You could at least and I mean at the least have them check in one bag for free. You allow them to select their seats but you charge a fee to do that. Why do you nickel and dime the passengers who are unable to afford an expensive plane ticket. For the individuals flying above basic economy you allow them to fly you give them privilege. Why can’t fly and be like it used to be, if you were in first class you got the benefits. And second class you still got the benefits. And didn’t have to pay for your luggage and seat extra. Airlines have gotten so greedy to the point where you charge for every little thing especially those who are unable to afford anything above basic economy. I know this review will go unanswered and probably unread. Don’t be like the other airlines, care about your passengers who use your services. Don’t just throw passengers in basic economy under the bus because they can’t afford the expensive rates to fly.
App feedback
by Jgdavidson on 2019/09/21 04:59
Hi. I know travel can be frustrating and there is a lot of feedback here about the travel experience on United. This is understandable. However, as the United app itself goes, I can say that compared to other airlines, it is surprisingly superior. First, it acts more native to the phone compared to lame apps which wrap slow web interface. Second; the boarding pass and flight status info is accurate and quick to load. I particularly like the “where is this flight coming from” and “upgrade list” status which is way more useful than what you get on other airlines. Finally the booking process is fast and clear. It can’t do everything (eg you can’t apply for upgrades) but it’s otherwise way faster and usable compared to others. Enjoy
Inhumane customer service. They don’t care about you.
by radk123 on 2019/12/19 20:14
My flight from SF TO SG got cancelled. The next flight given to me was 2 days later. No accommodation provided, just excuses. I called the customer service and she gave me contradicting information from what the united airlines counter at the airport was giving me. The line to speak with customer service was a 2 hour wait... It was seriously inhumane. Parents with small kids were lining up for hours to see what flight they could get on next and no accommodation provided. The customer service people were even laughing and saying “I don’t want to deal with another singapore case” and one lady was choosing who to deal with based on whether it was a singapore flight cancellation case or anything else. United should honestly be sued for putting all of us in this situation. For 2 days I spent time in the airport going from one line to another to get some answers, still unsure of which flight I might be getting on next..............They turned a 20 hour journey to a 40 hour journey.
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