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App name
United Airlines
Description
Say hello to our redesigned United app. With our everchanging environment and the need more than ever to empower our customers with more ability to self-serve and stay informed, we’ve worked to enhance our United app to deliver information more consistently, timelier and easier than before for all users – all while keeping many of the same features you know and love. The app is your all-in-one travel partner - Our redesigned app will now deliver information you need more consistently than ever before with improved navigation for a more seamless experience. The design updates also serve as a complement to our enhanced accessibility support for screen readers. - During your trip, our app home screen gives you quick access to important details by opening to the most useful and relevant information, for all users whether you’re signed in or not. When it’s time to travel, check in for your flights on the home screen and view real-time updates. See what amenities are on your flights and your position on the upgrade and standby lists. While at the airport, explore interactive airport maps to find a United Club location near you and stay up to date on your flight status through our push notifications delivered directly to your inbox. Manage your MileagePlus® account - Enroll in MileagePlus and check out our newly envisioned “My account” experience. You can also earn miles with MileagePlus programs and use these miles to book award travel on the app, too. Search for flights and book travel - Look for flights across our global network. When you find one that’s right, book it on the app using money, award miles or even your electronic travel certificates. Easily manage your reservations on the app - View and change your seat assignments, or enhance your trips by adding Economy Plus® seating, Premier Access®, United Club℠ passes, travel bundles and more. You can also change, cancel or rebook your flights right on the app, all through the “My trips” section. Continue using the app in the air - With United Private Screening on select flights, watch TV shows and movies on your own device. Plus, track the status of your checked bags and see which gate you’ll arrive to once you land. Travel-Ready Center - Use our Travel-Ready Center to navigate everything needed for travel. Learn about COVID-19 travel requirements and upload the necessary test results, vaccine documentation, and destination entry forms. It even integrates with Apple Health, allowing you to seamlessly provide your proof of vaccination. Have questions? - Message our contact center directly through the Contact Us section in the app.
Horrible experience
by Morgan Jalili on 2021/12/02 03:15
Not only United cancelled my flight few hours before departure but also gave me the cheaper seats. I paid for Polaris lay-flat seat and United switched them with a regular seats without offering a partial refund Customer service is very poor
Never on time. Should have stayed with Delta.
by Parsonthefirst on 2021/12/02 03:08
Never on time. Should have stayed with Delta.
Shady business practices
by Zplilly on 2021/12/02 01:19
The fact that you are only allowed a personal item and not a full size carry-on is just another way a trillion dollar company milks it’s patrons. Never flying United again.
non standard luggage.
by DianaTurrell on 2021/12/01 21:51
No info on non standard luggage. I need to call and ask, hopefully I wouldn't wait for an hour to get the answer.
United Airlines App
by De. Par on 2021/12/01 20:57
United makes it easy, efficient & effective to use their App!!!
Poor flight experience. Buggy app.
by Five Steele on 2021/12/01 20:37
Fly Delta instead.
Great App with On-Time Notifications
by Michcat217 on 2021/12/01 15:17
I love using this app! We recently flew to Mexico, and the COVID restrictions on top of normal re-entry into the US was completely streamlined thanks to United’s technology. I uploaded all of my documents into the app and they did the rest! Plus I love getting text message notifications for the check-in, boarding, and layover processes. They tell me what gate to go to and how long it takes to get there—brilliant! I feel set up for success with this app.
Excellent check - in on IPhone.
by rsaiken on 2021/12/01 14:23
Perfect. Thank you. It’s been a long two years, it’s good to be back on United, my favorite airline for 40 years when I started my career as a young political appointee in the Department of the Interior early in the Reagan Adm. I joined Milage Plus on my first flight from Dulles to Denver, then to Phx. Been quite a run. Robbie Aiken
Flying United
by nandeana on 2021/12/01 11:45
Love to fly with United Airlines. Checking in to see easy person now are friendly and helpful
Fly the Friendly Sky’s
by rkmbc on 2021/12/01 00:45
An airline with great professional employees.
Feedback
by X-ray PAC man on 2021/11/30 21:50
I want my Continental airlines back. Don’t appreciate your executive’s politics. And I think your vaccine mandates are illegal and racist and the ceo should be ashamed and embarrassed.
Won’t scan new passports
by Mike Sliff on 2021/11/30 18:53
The app won’t recognize new passports when attempting to check in for international travel. Which means that the app is basically a waste of space.
Service at UA
by Bo-Snow on 2021/11/30 18:39
Flight and Ground services are always outstanding and never not address as I enter their spaces.
Website
by k52f on 2021/11/30 17:50
Can’t print from it. Can’t use United card to pay for bag. Reservations mixed up
The carry on policy
by want to carry my bag on on 2021/11/30 16:04
I think you should let people know when purchasing a flight what your carry on policies are. Or give people a chance to purchase a premier mileage number while checking in online.
Trip
by glammynannie on 2021/11/30 15:36
Excellent information sent
Very Difficult
by Lanie413 on 2021/11/30 14:19
We are flying United to St Thomas. Of course there are requirements for Covid vaccines and negative test results. We easily uploaded these and got a green check mark. There’s a link to the USVI Portal form that was easy to complete. Then there’s a place to upload an “Entry Form” but there’s no explanation of what that is and where to find it. We uploaded our vaccine card and then our test results and after a yellow “pending review” status, we got a red X basically saying this was NOT what was needed. But there was no explanation of what WAS needed. Several hours later we got a green QR code emailed to us from the USVI portal. We tried uploading this but again got the red X. So now as a last resort we are going from our desktop to the United App on our smart phones. If this doesn’t work, we printed all of our documents to show at the airport. Suggestion: On your website can you please briefly explain what an “Entry Form” is and where to find it when assigning the red X status? Thank you. Karen
Best app in the industry
by AghastJason on 2021/11/30 11:01
Bravo!!!!
Technical Issues
by LMarsh81 on 2021/11/30 10:30
App doesn’t always play videos on plane. It’s hit or miss.
Room for much improvement
by sadness in Boston on 2021/11/30 03:05
Site is a mis-mash of fonts and colors and confusing proliferation of credit card offers; needs a review and cleanup but dies the job.
Currently the Best App for me!
by Cozibut on 2021/11/30 01:34
Loving this much improved app. Just finished my Thanksgiving trip. I flew United and experienced “new” (at least to me) features like - notifying me of no cost and with cost flight options, signing up for standby status while maintaining current itinerary, notification of change from standby to confirmed status, automatically reflects seat number upon getting confirmed status, “track your bag” capability.
Ez pee z
by lottavaghina on 2021/11/30 01:25
Ez pee z lemon squeeze e.
App is useless for scanning your passport
by Chicago user 456 on 2021/11/30 01:08
The app is absolutely useless for scanning your passport. It “automatically” scans it, when/how long does it take? Held it within the boundaries for over 30 seconds in all types of light. ABSOLUTELY WORTHLESS. So glad I never fly United. Only reason I am this time because the trip was free.
Pretty good 😎
by awesomestarperson on 2021/11/30 00:12
It is nice u can watch movies
Great Experience
by Chaps Don on 2021/11/29 21:14
I always enjoy traveling with UA since a MP member starting in 1986.
Details
by D.Water on 2021/11/29 17:08
You ask for my phone number but prevent me from adding it
Terrible customer service
by Maxine Trudy on 2021/11/29 17:05
I got a message saying there was a problem, while booking my flight online, saying my transaction could not be completed and was directed to call a phone number for assistance. After waiting 45 min for the agent to pick up, the page with my reservation timed out. The agent was not able to retrieve it and then told me that there were no available seats on any flights from Newark to Denver that day (3 weeks in advance of my travel date and including both cash and Mileage Plus options) and there was nothing further to be done about it. I asked to speak with a supervisor (waited another 25 min), who confirmed what the agent had told me. After I hung up, I tried again and booked the same flight I had originally. Very poor service.
Snacks
by Gemom on 2021/11/29 14:57
I was not happy with the snacks served on the flights coming toKansas. Not only were they not tasty on the last leg most of the food was thrown out because it was so bad. That is a waste of money, food, and no one was pleased. This was not first class food. Jan Campbell
Great
by gashlover on 2021/11/29 13:35
Great application
Smooth
by trae shipley on 2021/11/29 12:08
Really smooth application and always works
Fly Spirit
by bffisno more on 2021/11/29 03:23
Spirit is so much better and they don’t treat you like a low life form.
Pleasant flight
by Susiejoys on 2021/11/29 01:02
This was the easiest check in and flight. So happy with the service once I actually got a ticket. That was an issue with putting the wrong name on my ticket and then had to cancel my flight and rebook. Other than that very pleasant.
Ridiculous app
by cfhk HP vikndeinb on 2021/11/28 23:29
It took 45 minutes to check in. Pathetic. I wouldn’t have wasted the time and would have checked in at the gate but I have played that game with United before where they give you reserved seat away if you don’t check in a half day before the flight . And it’s an international flight and I don’t want to be jammed into a small coach seat. The app repeats the same questions over and over. Pathetic.
The airline is hot
by pilot for the company on 2021/11/28 23:20
.
Contactless payment expiration date cannot be entered in the app
by nickb nickn@me on 2021/11/28 21:51
The format Contactless payment requests is "mm/dd" but you can't enter the backslash so it's impossible to enter a credit card (gives you a formatting error). This is a requirement to buy anything on the flight. The rest of the app is great but this problem is incredibly inconvenient with the new system and it's shocking it didn't get caught during a QA process and hasn't been corrected yet.
Flight/app Review
by Jarpo! on 2021/11/28 19:45
App is great. (Some) Flight attendants r terrible and there are no outlets on the plane????
Big step backwards
by abasddhatye4y on 2021/11/28 18:20
The latest versions of the app are a great step backward for business travelers. All sorts of marketing information about vacation travel, etc. hides the information that I really go to the app for, things like “is my flight today on time?”, “what are the scheduled times of my flight flight in two weeks?”, etc. There is also little information coordination between the app and the United website. For example, three weeks ago I quickly checked possibilities to fly from SFO to SEA. I then talked to contacts in Seattle about schedule, went to the United website and bought tickets. Now, every time I go to the app it pesters me to complete my travel plans to SEA, because it isn’t smart enough to know I’ve already done that. But if I hadn’t, it’s because either United wasn’t competitive on price or schedule, or my travel plans fell through. In summary, I’m really tired of the constant, annoying and inept marketing that hides the information that I actually need while traveling.
Error
by gpsgiy on 2021/11/28 18:19
Always an error when the app opens!
Exceptional service
by Little. Chicken on 2021/11/28 16:03
United has always treated me with respect and kindness. The service and knowledge of the employees is beyond compare. They are professional and knowledgeable.
Over charged
by foood4me on 2021/11/28 05:25
I had to change the day I flew out but the flight number and times were the same from the original booking just the day changed and there was plenty of seats available? The flight had lots of seats available but I was charged an extra $150 for my round trip ticket. Denver to New Orleans and back. Any time I can fly some other airline I always do. Not this time and cost me? Weak!
So complicated to check in.
by The J&T on 2021/11/27 22:46
Should improve the process especially scanning the passports
Horrible. Not user friendly
by FitAF16 on 2021/11/27 19:15
Not a great app. At all
Upgrade?
by pleasestopwiththenickname on 2021/11/27 18:27
No ability to check status on upgrade wait list or even confirm that we’re on it.
Won’t accept the number “6” in my phone number.
by Semiceri on 2021/11/27 17:46
Won’t let me enter my phone number correctly, Then the app just crashes and gives me a red error about “unidentified is not an object in n target testing map”
Worst app
by kenbone420 on 2021/11/27 15:39
Worst app for booking out of every single airline app. Constantly freezes on the check out page. Makes me want to not use United at all
Disappointed
by RBC61 on 2021/11/27 14:57
Very disappointed to find in the airport lounge that the app requires a version of the IOS that my iPad does not support. Couldn’t you guys keep an older version of the app available for people with older equipment?
Fantastic
by Santoryu X8 on 2021/11/27 10:24
Amazing app! Very user friendly
Pathetic app
by Shashank she on 2021/11/27 05:56
And enforcible
Rip off
by migrybdevjiih on 2021/11/27 03:59
Never will I choose United again. Not allowing seat assignment and carry on is the least unitied could do. But to take it away has convinced me to never fly that airline again.
Doesn’t show denver
by Bjorn Erik on 2021/11/27 01:53
Can’t book award travel from denver
Unbelievable
by terriblenow2021 on 2021/11/27 00:34
Really?
Passport scan does not work
by Tom-MN on 2021/11/26 22:02
I am taking an international trip and United requires you to use their app to scan your passport. I open the app to the passport scan, point my phone camera at my passport and it will not take a picture. Have read online from others having similar problems. Tried and tried using different lighting, different angles but nothing works. Apps are supposed to make life easier. This is a complete waste of time.
Not up to date
by Jusables on 2021/11/26 21:47
I was ver frustrated with your app because I am a frequent traveler to usvi and have been fully vaccinated in the usvi but your app doesn’t allow for you to approve the people like me who are exempt from having to upload a document a COVID test. So after an hour of trying to upload ALL THE APPROVED USVI documents unsuccessfully I had to call united , and after another hour of being transferred to 2 other people , they were finally able to approve my documents and check me in . Please update your website to allow for people like me who are fully vaccinated in the usvi.. I would then be able to give you 5 stars!
Great App from United Airlines.
by Pleaseuseyourmind on 2021/11/26 21:19
United provides more info about amenities, airport maps, flight updates and “where’s my plane” is than any other airlines.
Delay
by t j op on 2021/11/26 21:08
At BDL. Delayed so I will miss my meeting tomorrow. Offered nothing. Supervisor was rude. For some reason you have changed to employees first and passenger second. Awful. I am handicapped and paid for my seat and now in an middle back. You guys are just bad.
When are we going to able to book a flight?
by LindaGovinda on 2021/11/26 20:29
The app just gets worse and worse. Haven’t been able to book a flight on the app in a year and a half. Is this your way of trying to get agent fees? The app is pretty much only good for checking in and boarding passes. Forget trying to put documents on it. Come on United, you’re the most expensive airline and you can’t make a fully functional app? Disappointing
Appreciate the staff, always professional.
by Gie-R on 2021/11/26 20:27
Top notch communications, service and staff. Very dependable during difficult times, this continuing commitment by the United management is the primary reason we fly United Airlines.
Ms Harris
by idluv2 on 2021/11/26 19:37
Checked in 4 passengers on line with ease. Very quick and user friendly process.
Worst app EVER!
by FckngHrrble! on 2021/11/26 19:17
Totally
TSA Pre not applied
by LHENERTY on 2021/11/26 19:11
Checking in today with your app - I am the primary traveler. My husband’s boarding pad had Pre✅ - mine did not ! Needless to say - “ agents could not fix the error “ What good is this app if correct data is in my profile ( I have a screenshot) and can’t be properly directed ! Very unhappy with the app. LHENERTY
Nice
by cobbkers on 2021/11/26 15:54
Nicest staff ever. Thank you.
seat changes
by seat changes are killing me on 2021/11/26 15:16
my seat has been changed again on return flight, this is crazy!!!! if you are going to assign me a random seat at check in, then dont bother assigning me a seat before. this is happening twice now and is causing a lot of inconvenience that i m traveling with a friend.
Just the worst airline and worst app ever
by bogdusia on 2021/11/26 14:31
The app says one thing and the airline states another at boarding time. I booked a trip with fiancé and checked in 24 hrs before with normal seats and we get to airport they moved us and customer service was terrible. They move one person to front and myself to the back of the plane stuck between people. When asking if we can get original seats we had during check in they try to charge me 104$ while the app said 74. Worst airline worst app ever. Everyone just fly delta or spirit even
Terrible
by Gaizka mendieta on 2021/11/26 14:24
Always crashes when I try to book on the app. Have to use the website or Expedia instead.
Paid extra for better seats, got switch to the worst
by afishunt on 2021/11/26 14:23
Piy
United ROCKS!
by Voice Gal on 2021/11/26 03:18
I try to fly UNITED every time I fly. The best. Period!
Passport scan
by amanda2212112 on 2021/11/26 02:18
Spent 20 minutes trying to scan passport in optimal lighting conditions and it will not work!
Tito
by Maly2312 on 2021/11/26 01:36
Nice and Zillow to use
Check in
by gsjsieiducgdbejisuycrcrduehe on 2021/11/25 23:54
It never says “you are checked in”. Just keeps circling back to check in.
First Class 5 hour flight with no entertainment
by AirForce Race pilot on 2021/11/25 20:03
App won’t let me access entertainment and is t user friendly. Not fun when flying for 5 hours in first class
Passport scanning feature needs major improvement!
by Joserios1818 on 2021/11/25 18:35
It will not scan documents this it will not let you check in. Don’t even bother trying from different angles, just do it at the airport.
Review of United App
by BScopa on 2021/11/25 18:28
Very easy to use and convenient. Thanks
Baggage
by jimbo11111111111 on 2021/11/25 15:27
I prepaid my baggage but I can’t add to my reservation.
Excellent service
by Este es mi cafe on 2021/11/25 13:17
A pleasure
Still the best
by tjohara74 on 2021/11/25 01:15
Covid19 changed many things about life, work, travel. We had to change. Some things got more difficult. But United got better and made life easier for their customers. Been flying with UA for more than 30 years and a 1M Miler. I am still very happy to resume my business trips post Covid19 and to be traveling with UA. This is my first trip since Feb 2020. Booking online got easier. Fees are still great! Thank you UA! Tony
DON’T BOTHER
by NIFYWNS on 2021/11/24 21:39
This App is totally useless!!!!!!!!!
No selection for country/region of residency
by Blerged on 2021/11/24 19:41
Can’t complete the pre check in as after confirmation of my passport it asks me to select country/region of residency and there is nothing in the drop down. I tried using the chat feature and after telling me to refresh the app they told me they can’t do anything and I’d have to call in.
Need better programming
by ccasey9999 on 2021/11/24 18:33
Trying to check in with my fiancé and pay for one checked bag. So far I have enter our address 4 times and my credit card info twice—first time to have it on file.
Check in
by k7010 on 2021/11/24 17:23
I paid to check in bags and the check in process didn’t acknowledge that.
None of the elements talk to each other,
by 8167393 on 2021/11/24 17:20
even logged in with my United number it still won’t add it to my ticket It’s just poorly designed. I’ll fly another airline to do it better
Terrible Carry-On Policy
by SabaMutti on 2021/11/24 15:47
During the check in process I discovered that I can only carry on one purse-sized item. I have to pay $35 to check my carry-on bag. This significantly reduces the things I can pack.
Always
by GinaLisette on 2021/11/24 15:27
Always have to re click on to be notified about airplane status. I can’t remember what it’s called but I click it on and when I come back to check on status it’s not shown on anymore. I always have to reclick it back on
United Ap Review for THeilbrun
by TraceySH on 2021/11/24 15:26
I just updated my United Ap, added my CC for in flight charges, continued with check-in, paid for 1 bag; I had to add ALL the CC info. AGAIN in order to pay for the bag?!? What is up with that? Redundant!!!🥴 Tracey Schulze Heilbrun
Useless Passport Scan Feature
by Tesora Mio on 2021/11/24 09:29
Despite spending literally hours at this point trying, the app will NOT scan my passport. It scanned vaccine card info instantly, and perfectly the first time. The passport portion just sits there and you can’t manually force a capture for review. Worse, despite two recent trips where I’ve had to confirm my passport in person (since the app won’t work), oy hint I’d saved so I start from ground zero with each new trip. I’ve written to complain but no response. Other airlines and banks seem to have mastered photo capture in their apps but United hasn’t caught up yet.
whack
by Zthizzle on 2021/11/24 07:56
i don’t like that United is trying to force me to store my credit card info on their app.
Love the app!
by steph24162119 on 2021/11/24 02:40
I love just being travel ready and this app is super easy!
App use on credit card log in
by Cleodnine on 2021/11/23 18:45
The expiration date box didn't allow me to continue.
Needy for feedback
by Kurat_kaks on 2021/11/23 17:31
Keep interrupting me while I’m on the app begging me for a good review. I’ll give a review so you get off my back. The app itself is pretty handy.
L Cisek
by L Cisek on 2021/11/23 17:24
The automatic check in process was very easy with the United Airlines website.
United App
by Fattybone on 2021/11/23 17:10
Very simple and efficient
WiFi not working
by AAngie B on 2021/11/23 14:58
I got here alive, Unfortunately the WiFi is not working on the plane or airport. I’m in terminal B (stirige section of the airport) after walking through the lush C terminal! Why no iPads in B? Do better! :(
Multiple check ins from app and PC
by dbsuzsh see ieehh on 2021/11/23 03:27
I just checked in on my mobile app then going through an almost impossible task to upgrade my seat with my premier status finding where that was hidden then it said I needed to check in again. Then when I go to my PC it tells me I need to check in a third time what’s going on here? You guys should get this fixed
Very disappointed
by Hermor on 2021/11/23 03:18
So disappointed trying to make a baggage claim using the app and after calling three times, and chatting four times I am not able to make a claim for my bag that was broken during the flight.
Wonderful
by marie 05 on 2021/11/23 01:01
I like this app
Incorrect Itineraries and boarding passes
by Glendale Girl on 2021/11/22 22:59
I’ve flown to a small regional airport four time since May (DVL) from the LA area, through Denver. This flight has a stopover in JMS between Denver and DVL. The app does not display the itinerary nor the boarding passes on the DVL to JMS or JMS to DVL AT ALL. Instead, JMS to DEN or DEN JMS is displayed twice - as two legs of the trip, which would be okay if departure/arrival info was differentiated, but it’s not. The app shows boarding for the first leg (which is DVL) as the departure time in JMS. Also, the QR code cannot be used to board in DVL. The gate agent has to look it up every time. Had a similar issue boarding in Denver to return to DVL. There seems to be no provided method of reporting actual application issues (like bad data) to the app team. This isn’t a phone or compatibility issue. It’s clearly an issue with how the app is processing flight info from partners - or an interface issue with the partner. In either case, there doesn’t seem to be a way to make the development team aware of the problem. Super frustrating.
Received information prompt.
by ampsdaddy on 2021/11/22 19:52
Thanks for your help
Houston TX to Tucson AZ
by Marzannaa on 2021/11/22 18:39
From start to finish i liked the automated security and that you didn't have to take out your liquid bag. Smaller planE was a plus and refreshments were back. No crazy people fighting on the plane... ha ha Direct / nn stop is the way to go:)
Seat changes
by PMyers2021 on 2021/11/22 18:09
Disgusted to find my husband and I are now seated several rows apart. We are American citizens and my husband is a lifetime gold member due to being a million mile flyer with United and I am by association. We will not fly with you again- this is not acceptable- you do not deserve our business
Could be Five Stars
by Colorado_Travler on 2021/11/22 16:41
The app is good. The airport maps are helpful when trying to find a Starbucks or the United Club. But to be a five star app they need to add widgets. Allow me to have my boarding pass on a widget. Please.
My experience w United
by 26z3sailedawayxn5p on 2020/01/03 14:18
I flew in from EWR to GDL and the my one suitcase WAS NOT PUT ON THE PLANE from Houston to GDL. I was told that I am to wait for my luggage and that it would arrive sometime the next day. When I tried to phone United and gain information where is my suitcase and when it will arrive, I was transferred to a company in India and the horrible experience continued. Hours of waiting to speak to a person, lies over lies and promises to attend to my issue that were not meant to be kept. At that point I lost my trust and asked to leave the suitcase in the airport and I will pick it up by myself. I was promised that my suitcase will wait for me in the airport. The next day I drive an hour to the airport to find out that my luggage is on the United truck and the driver is in front of my rented accommodation, with no one to receive my suitcase. The company in India promised I will be able to get my suitcase in the airport and they lied again. At this point me and my suitcase were in limbo. I am a long time United/Continental customer and I was VERY DISAPPOINTED with the way this was handled. It costed me TWO days of my precious vacation. Rivka Soloway
App Devs - Hope you read
by robertallenpayne on 2021/09/09 21:13
I dislike leaving a “review” when I really need to submit a product complaint, but United leaves me no other obvious choice to submit feedback about the app. Overall, it’s a great app. But now that you must put in your card information into the app in order to make purchases on board, there’s a problem. I am NOT going to verify my card every time I check in for a flight. That’s just stupid. I do it once, and that should be it. I take at least two flights a week on United. So at least twice a week I’m being asked to verify a card that I verified less than 4 days ago. You may say that “we need to verify the card is still in your possession” or some other reason. Sorry. But that’s your problem. If you require us to use the app instead of presenting a card, then there are certain risks you accept. Sure. Some guy that flys once a year? Make him verify the card. Your Platinums? Stop hassling us. It’s easier for me to skip on board purchases than to have to go through a verification every time I check in. Especially since I have to click all the extra boxes now because some people are too stupid to know to not fly if they have Covid and that they have to wear a mask. I hate the dumbing down of America to its lowest common denominator. So ease up on the card verification or go back to taking cards in flight.
Disorganized, confusing and not convenient
by CodyMafatu on 2019/09/24 22:07
This app is not only not user-friendly but it’s counterintuitive. Why do we have to search all over the app just to check in for our flight why do we have to type in our last name when we’re already signed into the app and why do we have to search everywhere to pull up our boarding pass, why do we have to click link after link in order to access the flight information - no one appreciates you rearranging everything every couple of months. This app is one of the worst flight apps I am a frequent flyer and this is by far the worst of all airline apps. How would you like it if somebody snuck into your room and rearranged everything and then you can’t find anything- well that’s exactly how it is every time I open this app and you’ve updated it. You still haven’t found an easy solution - there’s only three things we need from this app one, east check-in and easy access to a boarding pass. Two, easy access to the boarding times and to see flight information, standby information etc. And three, the information on where to go for our gate. Currently, the boarding pass doesn’t even have the gate information and there’s too many links and too many options. it’s unclear, unorganized and confusing. Whoever you hired to create this app was obviously an amateur.
Total joke to checking in online
by Deadharted on 2019/08/06 15:17
I always checkin 24 hours before departure on any flight. I purchased my ticket knowing I did not need to bring a carryon bag or check in anything. I do this because I like to go straight through security and have my boarding pass with me on my phone, and when I land head straight to my shuttle without waiting for baggage and head straight to work. However, trying to check in with United they say because I didn’t have a carryon or checked bag I need to see a ticket agent for my boarding pass! The whole point of basic economy was to not bringing anything to check in. So this forced me to purchase a carryon. So I do, and pay the extra $30, (which was the only charge the representative over the phone informed me of) and I will walk my carryon to the gate with me as I do with all other airlines. But, United says they will still force me to pay an extra $25 gate handling fee on top of the $30 to have them carry it from gate as I board to the plane. What is the definition of a carryon if I don’t carry it on and off myself!? Now I have to wait at baggage claim at my destination to get my carryon?! Ridiculous! Huge joke and will try my best to never fly United! Just another reason to fly a different airline. Thanks but no thanks! United I stand with all my family and friends to never fly United airlines with this experience.
Big changes to flight without warning…
by TheGordonFamily on 2021/06/11 15:59
I have always enjoyed United when we have used this airline, but this time was very disappointing. Only 1 day before our trip, we had looked to see what size baggage we were allowed and came to find out—not only were we leaving and coming at different times—but our layovers had changed from around 1 hour to 5 HOURS— both ways—with our plane changes in a DIFFERENT CITY! The disrespectful part? WE WERE NEVER NOTIFIED BY THE AIRLINE. When we agreed to purchase these tickets with no refund—4 months before—paying close attention to the times & layovers, & committing to our purchase, we expected United to honor their end of the deal or, at the very least, let us know! These changes greatly affected our travel plans because we were visiting our elderly parents on the farm who needed to travel several hours to pick us up from the airport and take us back. Fortunately, my husband called & after several hours of being on hold, getting disconnected & so forth, the United representative helped us fix some of the bigger issues. And—I am grateful for that— but due to the unexpected changes & never being notified, I can only give United 3 stars this time around.
An awesome time saver!
by pltandy on 2018/05/21 14:56
Access to my ‘ticket’ and flight information is so quickly is awesome! Wow, I remember having to go down to a ticket office(30 min) and spend an hour having someone else tell what they thought my flight options were (60min) and then having to print a ticket and keep up with it(never) and then strategically place the ticket where I can present it to 4 different people so I can make it through the airport including checking in for flight (60min+) then security, gate agent, and flight attendant all while stopping to check the board for which gate (15min) and any updates and heaven forbid I have a connecting flight and another flight coupon! Only complaint is I seem to have to closedown the app to get it to update added reservations - even if I made the reservation with the app. But maybe that is because I have gotten so used to having the information right away! It actually seems like the app, through notifications, gets the updated flight information quicker than the gate agents and flight crews! Makes me feel like a seasoned traveler - Well Done! Keep those updates coming.
App so Good I started flying United again
by Qf5ve on 2019/12/10 20:36
I love this app. It’s like Fedex plus Amtrak. Thank you United for making a quality product that actually helps me. I don’t ordinarily even leave reviews, but I fly a lot and I truly appreciate that this app makes flying more convenient. Dear people who made this thank you for adding all of those seamless features. And thank you for the in airport texts and updates too. Thanks to your app, instead of having a hair-pulling experience due to holiday traffic surrounding the airport, I was able to rebook my flight from the uber, eat a leisurely enjoyable dinner in the airport while charging my phone and taking a conference call, purchase a couple of magazines, and stroll happily to the correct gate with a confident awareness of the flight status. I had important things in my checked bags, so when I arrived I didn’t stress when the bags took a while to come out at baggage claim because I checked the app and knew they had arrived and were on their way to me. In conclusion, I love you.
Alienation
by N50,Jr on 2021/10/18 15:06
I understand the pain airlines have endured for the COVID crisis but they also got a lot of help from my tax money. I am stunned at the level of avarice United employs to extract money from their customers. Carry on luggage policy for instance. We do not have unlimited funds and it will cost me at least $86 x4 just to bring one standard carry-on bag each for our round trip; or, be restricted to a 9”x10”x17” personal bag. Do you have a concept of how small that is? If the crew decides I am carrying too large of an emergency delay bag (toiletries, change of underwear, a shirt, lots of medicines, phone charger, other flight delay or lost luggage essentials —yes, what do I need if my checked luggage gets lost?) they will charge $75 to take it from the gate to the plane’s hold. Times four? Plus, we purchased economy tickets but there are no open economy seats available. I now fully expect to be charged for an involuntary upgrade to economy plus. (That’s the extra $86 x 4 upgrade that allows a standard carry-on and you get an extra inch or so of leg room.) What more can an airline do to alienate potential “loyal” customers? Yes, I am a little heated at this moment. You have probably sucked the joy out of this trip because I’ll be stewing over this for weeks. Forgiveness will be extremely difficult to earn.
Maybe it’s me....
by Sjdudjsosjxb on 2019/09/28 14:17
I find this site extremely difficult to manage from my cell phone. Even when I’m able to sit and take my time, I cannot find the information I need. Sometimes I’ll try to check other flight options and I end up losing my original option. Trying to find an updated standby list while you’re in a hurry? forget it. Yesterday, my flight was canceled and the App did not update to show this for almost 2 hours after the cancellation. Today, I went to the gate listed on the app (as a hopeful standby passenger), when I got there the screen said “gate change, ask associate for details”. There were no “associates” to be found. The app still showed original gate. Finally found a monitor which showed new gate. It was .9 mile walk to new gate (literally, not exaggerating). Once at new gate, I asked where I can find the standby list (because I cannot find it on the app) They laughed at my unrealistic optimism and told me to check the app. So I used the archaic app to look for additional flight options. When I did this, I apparently removed my name from the existing standby list.... if I ever get home, I will make it a point to delete this app and go back to waiting 30 minutes to speak with a representative on the phone. The app is almost as bad as the airline, itself.
Review
by RB Dawg on 2019/02/04 17:58
I’ve been using the app since about September. Worked great. Like everything about it. The last 2-3 weeks it seems to not work correctly. I had flights canceled then rescheduled and seem not to be able to use the app. When the flight is done it should get off the app. No need to see my flight from yesterday. I’m now trying to check in and it shows my flights from yesterday and today, even the canceled one. It needs to clear out. I have shut the app down cleared it from history. Sign in and same thing. How am I supposed to check on flights this way. I then tried to put in my reservation number and name and have to tap the screen several times and wait. I know it’s not my phone because if I tap “search” once it tells me I have to put a reservation number and name. Duh! I’m trying but it won’t let me unless I tap my screen 20-50 times. Then I have to go through the same tapping for my name. Very frustrating. This needs to be fixed asap. I gave it a 4 star because when it’s working I really don’t have any complaints. I like it better than American Airlines app.
Poor experience on my recent flight- Expected better service for Premium Golda
by 8627352 on 2018/08/21 00:30
Had booked a round trip from EWR to Delhi. While the flight to Delhi was smooth, the return flight (August 11) was delayed by over 18 hours. After haggling with a United representative on the phone for over 45mins I was told that I could only be given a flight back option from Mumbai if I made my own arrangements to fly to Mumbai. I needed to get back to Newark by Sunday and did not have many options, I was finally given an option to fly via Munich with about a 4-5hours layover in Munich. While I my original booking was on ‘Premium Economy’ my booking on Lufthansa was done on a regular coach class and was given a middle seat to travel overnight. At Munich I went to the Miles and More lounge and presented my United Club pass (knowing that they are part of Star Alliance), however, they said that the United Club pass is not acceptable at their lounges. So I had to sit around the Munich airport for the next 4-5hours. Overall, was a painful experience and I expected better service for a Premium Gold member.
In flight entertainment
by GooseVarg on 2021/07/27 21:30
Overall a good app from a developer’s perspective. There are a few improvements to make with in flight wifi entertainment. 1. Navigating to the in flight entertainment was tricky. The menu option is tucked away under “more options” and the instructions do not point the user there. My guess is it was supposed to auto detect that you are connected to a united wifi access point and show you in flight options on the dashboard and that didn't work. If that’s not an existing feature, it may be a good feature to add (rather easy to implement). 2. I wasn't able to continue watching the movie I started a few hours ago on my first flight. Ford v Ferrari disappeared. However, i noticed it does take me back to where I left off during the same flight (but sort of flakey and may need additional testing there). 3 Lastly, i kept being disconnected from the access point every few minutes. This is most likely the cause of the router and not the app.
MKC
by mkc58 on 2019/03/23 18:09
I was prompted yesterday to go on another flight with no change fee. It wasn’t obvious that the flight options were for the *following* day. I selected, realized I made a mistake, and called right away to correct. I was then on hold more than a half hour, and two agents and an hour later I received no help. All after a day when i traveled to be at a funeral. Today, when I went to check in, the message was clearer that you were looking for people to change flights. I have been a customer and mileage plus customer for decades. Also a credit card holder. I am extremely disappointed in the service and considering canceling my card, and United as airline of choice. It’s clear United dramatically overbooked flights the entire weekend, which is irresponsible from my perspective. While I was on the phone with agents last night, I could hear other agents fighting with customers like me in the background. Please try to be better to customers in the future. Thank you
Good App - Terrible Company
by ADT fan in distress on 2018/04/27 09:22
What goodness does an app add if the “state of the art” Entertainment technology is useless when the plane WiFi does not work? Many upset customers, Bose and iPhones ready, asked the attendants if this was common. “It happens all the time”. Coast-to-Coast without Entertainment. What good is it to be able to “manage” your miles when United uses de PQM miles scam to credit miles (got less than 30% of my true miles credited, it will take me years to build enough miles to get a domestic free ticket)? But it won’t happen because I avoid United with passion and even cancelled their credit card. What’s the point? My problem with United is United, not the app. United has forgotten its customer focus and to reward loyalty. Forget even the flying experience, just take a European carrier and compare. United apps would be really useful if they were built on a platform of customer service, clearly what United is not about anymore. So I avoid United at all costs, gone to better carriers with more inferior apps.
Horrible Experience
by Deeply Disatisfied on 2019/10/31 00:00
If I could rate 0 stars I would. I sat in the smallest airport in Watertown, SD. My flight kept getting delayed by small increments because of a "windshield wiper" mechanical issue. After they said the wiper was fixed they stated a small amount of paper work needed to be filled out and that we would be in the air within 45 minutes; this was almost 2 hours after arrival at the airport. The next 4 hours there was no communication from the gate agents, flight crew, and the UA app still stated that our flight was on time! After 6 hours at the airport, the staff finally came out and said our flight was cancelled. It then took another 45 minutes just to rebook us on a new flight going out the next morning all the while listening to the gate crew complain that they have had such a long and stressful day. Also, while rebooking WE had to ask to be compensated for a meal for the night.... to me, that is the least that UA should be doing for us!
Disappointing 1st flight in years!
by United passenger NC on 2018/07/20 16:47
I haven’t flown in 15 years, so I decided to take United after hearing good things about them. My experience was less than enjoyable. After deplaning in Houston and being unfamiliar with airport, I discovered my my next flight was leaving from a gate clear across the airport, so rushing through to arrive at my gate on time, I discovered the plane was delayed for over an hour due to bad weather in NJ. Then, they call us to board only to find out that there was a problem and we would be delayed another 15 minutes, not a huge deal. However, these delays continued for another 2 1/2 hours! We were given ridiculous excuses, one after the other, without a sincere apology or the truth. Perhaps the airline thought we should all understand and comply without a genuine explanation or compensation. They did allow us to watch a movie for free, but still charged for alcohol. When you have friends or family waiting for you at your final destination and it turns out to be 3:00 am, I think the responsibility lies with United to be sure everything is taken care of before asking passengers to board.
Great Customer Service
by BEARLODGELHE on 2019/12/10 19:53
Just a note that one of the United employees at the Colorado Springs airport got me out of a jam regarding a “must get there” flight to a destination for medical appointment and treatment. The same great customer service at Atlanta Hartsfield-Jackson. I happened to hit Hartsfield-Jackson when it snowed 2-3”. The airport closed the afternoon of my flight on another airline. The other airline told me next flight out would be three days out. United got me out of there first flight the next morning. If you fly a small airline with a bare bones fleet you are taking a risk. United has a large fleet and has capability to add planes when needed. As for Atlanta Hartsfield-Jackson, I will never route through there again in the winter unless I absolutely have to. Hartsfield-Jacksion, the busiest airport in the world, can’t handle 3” of snow because executives cost cut and don’t have adequate de-icing or snowplow equipment. Yes I know the equipment is costly...but this is the busiest airport in the world.
Frustrating finding flight info or progress to premier
by katie111222333444554 on 2019/05/22 19:37
I travel for my job, basically every week. When you have multiple flights booked, the app makes it very difficult to find the info on your later flights until your current flight has landed. You have to go into your profile and do a roundabout process in order to locate the info on your other flights, or even to check in for your return flight (which is very frustrating if you fly in/out of a city in the same day). Also, in order to see my progress towards premier, I have to click the link in the app which takes me to an external site where I enter my login info again. This is annoying bc I can’t remember my rewards number, so I end up getting locked out after multiple attempts and need to change my password. Another thing that I just noticed is annoying when trying to submit this review is that I have to enter a nickname for myself when submitting. I’ve now tried 8 iterations of my name but all have been previously taken, so apparently I cannot submit a review without a unique nickname. This is ridiculous.
Terrible flight personnel
by Marie5555! on 2021/07/28 22:58
Asked to sit in emergency row and they asked to look at my ticket. After seeing my boarding pass they looked at my seating which was all the way in the back and one older lady insisted that I paid the least amount god my ticket and said it costs more to fit in the emergency seating because there is more leg room. As I let her know I may have paid less but it was only because I booked my flight much earlier $200 is not a cheap flight and I paid $700 for a flight for my son at the same time while only flying from Florida to Va 2 hour flight. To that I say she needs to find a new field that doesn't include customer service. She was down right rude and I am wondering as an after thought if it wasn't due to my darker skin color. (I am Hispanic and have been sun kissed due to my vacation for 30 days) The entire emergency seating row was empty with only one passenger seated on the left side of the aircraft. Everyone was already boarded. WILL NOT FLY WITH UNITED AGAIN! SHAME ON YOU! The female who was sitting in in emergency row was about 90 pounds soaking wet... I bet everyone on the flight felt real safe having to depend on someone of that stature sitting in the seat to help everyone.
Great experience! 💝
by Sophia_Playz on 2019/12/02 20:10
I honestly don’t understand why there are so many bad reviews. United is at an affordable price, and it flew us where we needed to go with no hassle. Great airline, I would totally recommend. Got there a few hours before boarding, got through security, and then boarded. No issues with delays, or anything. We took off and then got to our location within 3 hours. It was really good because the flight attendants helped us with whatever we needed and provided food, drinks, blankets, and pillows for all passengers. It is also an awesome thing that they provide you with movies for entertainment, since there is no way to reach internet on an aircraft. The United Airlines app is very helpful with information. You can sign up for a text message subscription service and get new details about your flight 24/7. There should not be this many bad reviews because United Airlines gets you the best experience for the best price.
Bad experience, good app
by Natttttt D on 2018/03/16 14:01
I flew United for the first time in a while and I found that, compared to other airline apps, their flight statuses were updated the most frequently/accurately. It told me about delays before the gate clerk even knew. As you could’ve guessed, this unfortunately means that I was on a delayed flight which caused me to miss my connection on the last flight out of Newark for the night. The app let me know right away when my connection took off, preventing the hassle of running to the gate to check, and immediately presented me with options for next steps. It provided the next United flight out of Newark and guaranteed me a seat, while also showing me flights out of nearby airports, like LaGuardia and JFK, in order to more accurately assess options and get to my destination as soon as possible. Thank you so much for alleviating the stress in a tough situation! I’ve never booked a flight using the app, so I cannot speak on that, but my experience was great.
Incoherent
by peter h klein on 2018/11/15 17:35
Having already checked in on line I assumed the untied app would have that information but it did not. Then had to start “check-in” process on app to be recognized. That process then required I have the confirmation # ready available which has to be found in a previous email or paper document. Also, the mileage plus number in NEVER listed, save the last three digits. WHY! Working between the online platform and United app simply lacks any cohesion or friendly interface. While online “super security” is appreciated on the large scale, it, and other factors makes all of United’s user platforms feel clunky and unwelcoming. Final example: when checking in online it was nearly impossible to add Milage Plus numbers to get credit for this flight. My wife, Theresa Klein, had to go through a paper file we keep with travel records just to locate her MP # and mine could not be located so miles will be lost unless I take the time to sort through more papers or d emails to eventually find the number for Peter Klein...SO FRUSTRATING.
Difficult
by AverageTraveler on 2019/07/23 18:36
For a very brief review: Our flight was delayed then cancelled when the incoming plane was diverted due to weather. United policy does not allow passengers to retrieve their bags without “special permission” which meant 4-7 hour wait after request. To find this out and ‘request’ our bags we (me, wife, 2 and 6 year old) had to stand in customer service line for 2 hours (no exaggeration). Could not get a flight until 2 days later. 2 days without bags when you have 2 small children is very difficult to say the least. Furthermore the “track your bag” option never updated and thus we had to wait on hold for bag service representative for 30 minutes to track. I feel if a flight is cancelled there HAS to be a viable option to retrieve your bags (that are AT the airport) while you make new travel arrangements. This now is glaringly evident when traveling with children that need (bottles, medications, etc). We did, as recommended, keep some of these necessities in our personal bags but we booked economy thus no larger overhead bags were allowed. We certainly didn’t entertain the prospect of 2 days without bags for such a simple direct 2 hr flight.
Boarding process at gate
by Wyliekid on 2019/07/18 14:28
The boarding process at the United gate is very confusing which I think could be corrected with little effort, based on my experience at competing airlines and reviewing their processes. There are 4 boarding groups (at least 4 anyways as I was group 4) but only 2 roped off lines each being clearly labeled as line “1” and line “2”. Between the chaos of passengers hovered around ropes early and out of turn, and the loud speaker rapidly talking things like, “now group number three go through line number [and spit off some number other than three]” and repeat the process for 4. I don’t understand why the gate can’t be organized such that a group 4 passenger could get in a line that’s labeled #4. This is also extremely difficult, if not impossible, for a hearing impaired person to comply with the airlines instructions. I was not the only person having this issue on my recent flights.
Misinformation
by Everynicknameeveristaken!!! on 2018/07/29 16:31
This app is good for one thing, making you miss your flight. It will repeatedly fail to update you on flight changes, in my case it told me the incorrect gate, causing me to almost miss my flight. Unfortunately, United has also caused the most unforgivingly miserable and unprofessional flights of my life. My flight was supposed leave at 10:36pm, the time is important. Got delayed till 1:30am. I waited until 1:30, than I received the notice that the flight was delayed until 10:35 in the morning. The best part, 12 hours is a full refund. But because it's at 10:35 not 10:36, that one minute makes sure I don't get a refund. The result? Cozying up on the floor of LAX all night. The customer service will be sure to make your experience even more miserable. You can enjoy waiting for over an hour, to than be fed misinformation about upcoming flights, claiming there were no more flights headed to my destination. However, all morning I watched as people in the wait list slipped on to more flights, flights that customer service claimed didn’t exist. The bottom line is, this app is an impressive reflection of what flying United is like. You shouldn’t need this app, because you shouldn’t fly United.
Lost phone recovered!
by Pches39 on 2020/01/19 01:50
During my travel, once I landed, I went to the rest room. While washing my hands I heard someone say the found a cell phone. Not really paying much mind to it, I continued my business. Before leaving the rest room I came to realize that it was my phone that was found. The attendant that took it was gone. I ran out looking for assistance and found a United attendant right outside the restroom. I told her what happened and she walked me to Customer service where it should of been dropped off. Knowing that my family was in there way to pick me up, I got anxious thinking that this could cause a damper in our plans. A minute later she came back and asked for my phone number. She called it and the attendant that picked it up answered. She told me her location, and I recovered my phone. Thank you so much! That was truly awesome. They turned a potentially negative situation- positive.
Customer service
by Nica69967 on 2019/10/13 09:27
Customer service experience this week was horrible. My flights were cancelled multiple times due to the typhoon in Japan, and the process to call Global Services to arrange new flights each time took both my husband and I hours. We spent well over 3 hours of our vacation waiting on hold just to try to speak to customer services. It’s unbelievable that Global Services customer service doesn’t have the basic telephone option to leave your phone number so a customer service representative can call you back when they are available, rather than sitting on hold on the phone for over an hour. In addition, once you finally reach a customer service rep, they don’t ask for a call back number in the case the call is disconnected. My husband spent over an hour on hold while we were trying to dine at a nice restaurant because another one of my flights got cancelled. After speaking with the customer service rep for a short period of time, the call disconnected. The customer service did not call my husband back, so he had to call back and wait another 30 minutes on hold to again reach someone.
Flight delay.
by Speakinc on 2019/01/04 18:23
Our flight was delayed by two hours. We luckily had two club passes but it really should have been comped. On flight could not watch movies because my adobe player on my Apple laptop is too new so only could read what I had already downloaded. Food in club was cold and mediocre compared to our delta club experience. Definitely not worth how much a day pass would cost. Also the day passes expire which is annoying when you often do not have time to utilize the club. Overall very disappointed in my United experience. We will now have to Uber home which will cost us $80 since our daughter now can’t pick us up. Flight attendants were very nice and seats comfortable as a small positive. Other airlines use the go app making it easy to use the entertainment especially since no screens on planes anymore. You need to make it easier for your customers. Will think twice about using United in the future since this was the second trip in a row with problems and my daughter just had a bad experience with plane problems and no email about flight being cancelled. Sincerely, F. Spokane
Flight delayed
by freckels12 on 2021/08/12 06:16
Our flight was delayed and would not be able to make connecting flight. Was notified (TG I was still awake) at 10:30 pm for a 7:45 am flight which was an hour travel time to airport. Was just getting ready to go to bed when i noticed the text. had to RE-book another flight at later time into an airport further away from original one. instead of getting picked up by a friend (Couldn’t ask them to drive over an hour and a half to pick us up.) We had to take a bus from NJ to NY and then the train from grand central station. This was an ordeal for me being that I am slightly handicapped. Originally purchased front row seats (which I did receive a refund for) but seats on second flight was almost all the way in back of plane which was difficult for me also. Was us to 2 am night before making arrangements for new flight and had only 5 1/2 hrs sleep and a LONG travel day. Traveling is especially hard now with COVID and didn’t get any real satisfaction or compensation with United airlines on making my trip a bit easier
Freezes, yet only way to buy food
by Theresa reviews on 2021/08/11 09:17
A nonfunctional app would not be such a huge deal of it were not the only way United Airlines allows you to purchase food. They no longer accept cash, credit, or even other common and leading digital wallets. You have to use their app — or, like me, you can go for your whole coast to coast flight with no snacks because your app froze. I have a food allergy & the free snacks all contain an ingredient that causes a bad reaction for me. A flight attendant straight up refused to find any way for me to pay for a snack. There are so many reasons for this setup being a problem. For me the app froze. What if your phone dies? Or you failed to download the app before you were in the air? Do you have to buy wifi in order to then buy banana chips? What if the wifi cuts out as it often does on flights? What if you don’t have a phone? What if your phone is an older model? And you can’t argue that this is just for contactless payments. If it were, they would accept Apple & Samsung pay. It’s about forcing you to use this app when it’s clearly not ready for prime time. Any good reviews of this app must be fake.
Clunky
by New to United on 2019/08/11 18:14
App is super clunky compared to other airlines. When I’m logged in, why do I have to put my confirmation number in for a flight to check in, you have that info, just bring up the flight that I am eligible to check in for automatically. Not in basic economy and trying to purchase early boarding and nothing happens when I click pay to purchase, finally gave up. Have you sold out of this feature or do I already have because I purchased a better seat location, a message would be nice. Also, once I purchase a better seat location for say like $33, I should have the option to upgrade that again to economy plus closer to the flight for the difference of my initial purchase and the cost of economy plus. And finally, when I have pre-paid for luggage, why do I still have to wait in line at kiosk, put my confirmation number in yet again ( could never get cc swipe to work) so that it prints behind the counter. At Delta, you go straight to luggage drop if you pre-paid and skip the kiosk. Systems just clunky and not user friendly
Awkward app on multiple fronts
by dibamus on 2021/11/03 22:43
It does get certain jobs done (check-in, give travel info etc.) — but there is lots of room for improvements. For instance, each time you want to go back to your reservation information, you have to re-type your confirmation number and last name, even within the same session, which is really awkward. When I scanned my passport, the app uploads it but then it complained that my name was incorrect — which was not true, but it did not get my middle name. There is no way to correct or add that. You can only cancel the process. So, the whole check-in process is cancelled because of this flaw. After I had checked in (without passport, which is possible) using the app said the boarding passes will be emailed. But they weren’t. I only got an email notification that my check-in had failed. So, what’s the point? Why not just say that in the app? Finally, today (Nov 3, 2021) the app tells me I cannot use the Travel-ready feature because my app needs to be updated first. This was RIGHT AFTER I had updated it. Helllooo??
App is winning me over
by KenInUtah on 2019/04/22 13:49
Remember that reviews are about the App, not the Airline. Just saying. I have to give United props here because they have responded to criticism and squashed a lot of the bugs and issues when this app was first released. I am very happy with the features and the performance of the app now. I especially like the instant mileage credit once the flight segment has been completed. Remind me why it used to take 2 days? Thank you for that! I use WiFi Every flight and I’m able to log in easily. I do not use the entertainment option often so I can’t comment on that, but I am able to browse the options fairly easily. I would like to see the ability to select Airline and Non-Airline activity in the account summary section. I fly a lot and scrolling though all the flight segments to get to hotel/dining point activity is cumbersome.
A complete non-caring disaster
by Rauchbu on 2020/01/30 23:48
Flying out from Madison, WI on New Years Day we encountered 3 United employees who worked hard to make out trip terrible. After arriving on time we had to wait in a line to use the kiosks. When we got one we were told that time had run out for checking bags. We had a choice: book another flight or just fly without the bag. What would happen to the bag? No idea was the reply. We decided to try our luck at the gate after going through security. They were gate checking strollers, and car seats but would not accept my bag. We returned to the check in to meet our third United friendly skies employee. He would not help us until all other passengers in were taken care off even if they came 30 minutes after we had been standing there. Our rescheduled flight left Madison 9 hours after our original flight and because of different connections we were13 hours later than expected originally. This was strictly meanness and not caring. We observed others who were in a similar situation get the okay to have their suitcase put on after the one hour cut off. Shameful United.
Stranded again !
by Stuck in the UAL hanger on 2019/06/11 17:34
Decided because of flight times to fly united to Vermont from Savannah to celebrate our thirtieth wedding anniversary . We needed to be back early on Tuesday to accommodate pet sitter and husband’s call schedule. Both flights getting to Burlington were delayed. Now we are trying to get home and are stuck in the Washington/Dulles airport! Departing flight was delayed; surprise surprise! Landed concerned that we wouldn’t make the connection on time but no worries because they CANCELED THE FLIGHT due to CREW DISRUPTIONS !! We were supposed to leave at 12:30 pm and they very graciously (LOL) put us on a flight leaving at 5:10!!!!! WHAAATTT? And oh wait, they even have us a TEN DOLLAR voucher for airport food I imagine thinking we wanted gum and water for lunch!! And our seats, of course, are not together ! No big deal normally but since we are celebrating 30 years TOGETHER it would have been nice. My husband cut his hand in the airport and we thought no big deal, he’d have a colleague stitch it upon our 2:35 arrival in Savannah ; but now our 7:15 pm arrival will necessitate the wound being re-opened. The extra time and money this airline has cost us is mounting. So if you ask if we will use this airline again anytime in the near future I would answer with a resounding , “ when you know where freezes over !” Elizabeth and Tom Shook Savannah, Georgia
Siva Made The Difference
by archmodad on 2021/07/16 01:47
When my flight got cancelled les than 24 hours before my scheduled departure I was pretty upset. I have a pretty tight schedule for the weekend and precious time with family planned. When I called I got in the queue and the recording said a 40-50 minute wait. I could feel most of my weekend slipping away and I was getting pretty upset. After about 15 or so minutes the phone rang and Siva greeted me and asked how she could help me. I explained my situation and the limits of my times when I could leave. She was very professional. Her voice was calm and reassuring and she went to work immediately helping me rebook flights that would work for my plans. The way she handled my call changed my distress to reassurance and I told her so. Siva represents United very well and she should be commended for regaining a happy customer. Thank you Siva. Btw the 4 stars is because of the circuitous phone system. Siva get 5 stars in my book.
No reservation updates on app!!!
by HappyGoLucky42 on 2018/12/02 16:39
App has intermittently worked even after updates. Don’t get a check in email, app would show reservation but not allow me to check in - under boarding passes it kept saying I had no reservations, even though reservation section would show the reservation. Eventually had to call United and go through the automated prompter to check in. Only after checking in on the phone did I get an email with the link to my boarding passes and the app still didn’t recognize that I had checked in! Before I was able to obtain the boarding passes it asked me if I wanted to write a review and this is the review. Never had to do this for any of the other airlines Southwest, American or Delta. In this case the app that was designed for convenience was very inconvenient. I am now going to close out this review and hopefully obtain an actual boarding pass...
The worst customer service
by Zebaida on 2019/11/29 14:09
Took 2 trips in United over the past month- one to LA California and other to San Diego California. Both from Newark No both first class. Let’s stRt with the flight attend not trained in first class customer service- compared to Delta and other airlines- the first class customer service was poor at best. It did not feel elevated special catered to... felt like we were on a city bus. Our seats were filthy- if there were an option to post the pics I took- I would....I mean filthy.. the seats themselves were ragged cloth- looked like a worn out couch the thousands of people had been in..., The food choices were kk It’s at best- serving only one choice unappetizing meal. I asked for a bottle of water specifically a bottle....the attendant told me no because they were short on water.,,, The first class bathroom.... all the amenities lotions, soaps, sprays....were empty- never refilled. Four hours into the flight I asked for another meal... thinking on a 5-6 hour flight to Dan Diego would provide food...,I was told there were no more meals- meals only on flights to LA not San Diego ...,I’m talking $3,000 first class tickets to San Diego. The attendant tried getting me an economy snack box- they were out of everything but candy.... The crew kept apologizing....said the ceo, and united Leadership was running the place into the ground..,
More user friendly, please
by Weather watcher & traveler on 2018/08/17 01:44
Hi - when I try to check in from the app link, it’s not intuitive that I have to scroll down to do when the reservation appears. The option should be visible on the first screen or when I tap the reservation to confirm. The app should know which flight I’m eligible to check in on— and it should know it’s me. Similarly, when I try to check in by opening the app (no link from my text), the app should know what flight I want when I press “check in”. Instead I’m queried for a confirmation number. I am doing this on the fly (so to speak ) and have no idea what the confirmation number is. Then I have to fumble around and find it or just give up and use paper. Very frustrating. (There are some fabulous things about your app, too, but you should get the basic stuff down pat.). Thanks for your consideration, from one of your million-mile members.
Data is not reliable when flights are changed or delayed
by Agent Zordak on 2019/11/11 20:15
Very disappointing app when it comes to dealing with changes and delays in flights. It tends to show old information like “flight is on time” when other sites are already showing that your flight has been delayed. Sometimes takes an hour or so. Better to use Google or other tools to check on flight status. There are other flaws, like failure to show what terminal a flight departs from in some cases, again requiring me to use other sites to get basic information. Today a couple of times the app gave an alert saying flight details had changed, but could provide no hint about what the change was. Quite an infuriating app when you need updates, accurate information. Sometimes the info is contradictory, like today saying that my 45 minute flight was on time, but would require 3 hours. What it should have said was that it was delayed two hours. So many little flaws and inaccuracies. Don’t trust it when it counts.
So bad it must be intentional
by lamestuff on 2019/04/16 18:11
This app is so horrible it must be by design. Everything i have experienced is more difficult than is should be, non sensical, unintuitive, or just plain doesn't work. Perfect examples, you will be logged into the app yet you have to manually enter your frequent flyer number through a series of difficult to find links. Why would it not autopopulate in every flight on the app when you are logged in? By design. Or today i tried to find a baggage receipt that i payed for on the app so i can get reimbursed by my employer, there is a page that asks for a confirmation number and last name for the flight, even though i am logged in and my flight history is right in the app! I mean, why bother being logged in at all if nothing autopopulates and flight history doesn't work. Then after i input a confirmation number and last name that i shouldn’t have to, what does the app do? Doesn’t even work “data service unavailable”. So now i cant get reimbursed for baggage. How in any universe is that going to work for business customers like me? Hey United, DO BETTER!
Disappointed
by GeorgeAcosta on 2018/08/03 00:52
I have been a United customer for over 20 years now. I have reached every level of status in my time with United except for global services. Year after year I have taken extra measures to maintain my 1k status only to realize that it has no significant meaning anymore. I find that especially this past year I am in economy plus on most flights. I am not getting upgraded like previous years. I’m treated just as poorly as everyone else. So I have decided not to participate anymore. I am buying a first class ticket on the cheapest Airline whatever it may be...Jet Blue, American, JetSuiteX, Delta.....etc. I just don’t care anymore. Unless you are Global Services.....you are just like everyone else....which means.....treated like cattle. Squashed into an uncomfortable space for hours and expected to accept it as if it was an amazing experience I didn’t even deserve to have. DONE.
Frustrating Check In and Basic Economy
by Findingmylawyer on 2019/11/01 14:39
The only reason I’m flying United is because this flight met my timing needs. If I could’ve flown in a bit later, I could’ve flown Delta for less money without the restrictions of no carry on bag, etc. that comes with United Basic Economy. All of the restrictions do not incentivize me to want to upgrade my ticket- they cause me to think of United services as having low value. The company is trying to get every last cent out of its customers and it shows. Additionally information associated with your trip doesn’t align across channels- I added a bag online and paid for it and then the app wouldn’t let me check in because it didn’t think I bought a bag. The check in process regardless is much more difficult than all other airline apps I’ve used including Frontier, Delta, and American. Its difficult to find where to check in, and even though I have my trip already saved on the app I had to type in my reservation number and go through multiple screens. Absolutely will avoid this airline at all costs in the future.
The contactless payment flow is broken
by SeeMikeRow on 2021/11/07 18:15
I downloaded the app before a flight to Hawaii and added my card info. It mentioned in hemisphere that there were extra steps to take but nothing i tried to do matched the instructions given. By the time the flight took off there was a short period of time to try and navigate through the app to get my payment info “verified or replaced” before we would be over the ocean without any internet. At some point i reached out to their support chat but that didn’t seem to have a path to get the issue resolved. If you’re logged into the app before you lose connection then you can still navigate to some of the features but if you log off, you’re not getting back on until you’ve got a connection, and the flight attendants can’t accept google or Apple Pay, which could have made this so much easier. I understand it’s a way to get people to download the app if that’s the only way that they can purchase snacks but the flow needs work
Excellent customer service on phone but poor United waiver policy
by mvresident on 2018/09/10 22:18
For the last day, I had been calling United Gold service attempting to switch my Wednesday flight out of CHS to SFO in light of the pending hurricane. Only one agent -Nettie -worked today to get me switched onto a CHS to SFO flight tomorrow -the LAST available seat on any flight out with hurricane Florence approaching SC. Even though the SC governor had ordered an emergency evacuation order hours ago, United had not received the official waiver and the previous aGents with whom I spoke said I would have to pay full fare in the absence of an official United notice. Nettie, on the other hand, was very proactive and grabbed that very last seat out for me- and the official waiver came through just after she completed the change. A word to United management. When the governor of the state issues an emergency alert (as he did yesterday) United should have permitted their agents to switch my flight at no charge at that time. Even today, your waiver was issued a number of hours after the release of the governor’s evacuation order that is to start at noon tomorrow . I believe that your agents should have discretion to make even an exchange in light of the tremendous amount of publicity that warned about this hurricane. I just feel lucky that Nettie was able to find that last seat for me.
Don’t do it, use southwest or anyone else
by Renateaux on 2019/01/29 13:42
This is by far the worst airline there is, at least now. Download the app then PAY for WiFi that doesn’t work. I’m a die hard southwest person because it’s cheap with loads of features (free checked bag!) and actually consistently friendly staff. The forced in-person check-in for basic economy is insulting, pointless, and actually hurts their own efficiency. Every time I chance it I have a terrible experience. Broken, old equipment, late/cancelled flights, rude or inexperienced staff, terrible service and weird nickel-and-diming policies. As soon as anyone comes close to some of the exclusive routes they have, this airline is doomed. Go ahead remove this review if you must but I’ll still tell everyone I know and post to social media what a terrible experience I’ve had here every time I have to do it (with work, or whatever moronic business thing that uses them still for the stupid “perks” and miles stuff; stop it, rich finance guys. Use a real airline and help everyone out by letting united die by its own knife.)
Lost luggage
by very dissappointed lady on 2019/11/14 22:05
It’s been almost 24 hours since I landed and still no luggage has been delivered to me. My luggage got left in Charlotte, but was informed that it was on an early morning flight to me in NY. The airlines finally called me to inform me that it would be delivered to me, but almost a day later still no luggage. I also paid for the luggage to fly and when I requested for a refund they said I had to make a request and file online, which is very painful and lengthy. You have to fill out forms and attach documents. The airline is fully aware of my situation and should have immediately credited monies back to my credit card with no questions asked. Oh and by the way, I was told at the airport that if I needed to go buy anything to please do so and send them my receipts and I would be reimbursed, yeah right. I’m having troubles just getting my baggage fees back much less going out and purchasing under garments, clothes, makeup, hair products, shoes etc... Women be aware. I have absolutely nothing but my purse. Just imagine that for a minute. I’ll NEVER-EVET use this airline again.
Review comments — rocky at start, then way better
by djp7202 on 2021/03/13 01:23
The booking and selection process was awful. I was confused. Am I working with United trying book a flight or am I trying to enroll in mileage plus. Of course, this comes with the drill of creating id’s and passwords. I pushed through a round trip booking and price. Here’s where I came to a full stop. My first box had a price and there were prices shown downstream. I read this as the price for my depart and then looked downstream and took this boxed price as my return. I was adding two boxes. Too expensive ! I jumped out. I went to train options. Google saw I was trouble. Gave me pop-up travel agent. This was a waste. It felt like fraud case. I got out and started at square one, with United. It was smooth — selection, booking, confirmation, eticket. All user friendly. Thanks
Newark United Employee’s rudest in the country
by Usually happy raveler on 2021/06/17 19:18
I got dropped off by my shuttle service at the wrong terminal. I waited in line behind one person for 15 minutes and went up to the counter to find out if I was in the right area and the woman wanted me to wait in line behind the guy for another 20 minutes just to find out I was in the wrong terminal. Thank God the electronic sign changed above the counter and said transfer counter or I would have missed my flight. Thank you to the man driving a motor cart. Airport employee!! He told me to go to Terminal C we’re all of domestic united checks in. Then my bag was 1.5 pounds overweight and the lady wanted me to get to the back of the line to adjust my luggage. Once again I would’ve had to get in line behind 30 something people and probably missed my flight. United employees all over the world have been friendly and courteous except for Newark airport!! What a waste of money buying a first class ticket!
Rating Trends
3359,3456,2778,2584,2258,3555,2774,3130,2957,2597,3052,2652,2461,2976,3155,2906,2763,2774,2622,2374,2798,3405,3337,2731,2937,2559,2465,2780,3216,3169,2750,3166,2595,2630,3122,3553,3588,3134,3356,3303,3102,0,5731,3446,3168,3222,3162,2922,3407,3458,3468,3013,3238,2387,3478,2965,3298,3085,2685,3169,3147,2783,3042,3322,3159,2621,3004,2969,2751,3223,3390,3074,2701,3106,2833,2436,2875,2991,3017,2858,2898,2902,2858,3025,2187,2439,2375,2633,3410,2148
All Versions
5.0
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Current Version (4.1.35)
5.0
3,979,362 total
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437,840
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26,494
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App name
United Airlines
Description
Say hello to our redesigned United app. With our everchanging environment and the need more than ever to empower our customers with more ability to self-serve and stay informed, we’ve worked to enhance our United app to deliver information more consistently, timelier and easier than before for all users – all while keeping many of the same features you know and love. The app is your all-in-one travel partner - Our redesigned app will now deliver information you need more consistently than ever before with improved navigation for a more seamless experience. The design updates also serve as a complement to our enhanced accessibility support for screen readers. - During your trip, our app home screen gives you quick access to important details by opening to the most useful and relevant information, for all users whether you’re signed in or not. When it’s time to travel, check in for your flights on the home screen and view real-time updates. See what amenities are on your flights and your position on the upgrade and standby lists. While at the airport, explore interactive airport maps to find a United Club location near you and stay up to date on your flight status through our push notifications delivered directly to your inbox. Manage your MileagePlus® account - Enroll in MileagePlus and check out our newly envisioned “My account” experience. You can also earn miles with MileagePlus programs and use these miles to book award travel on the app, too. Search for flights and book travel - Look for flights across our global network. When you find one that’s right, book it on the app using money, award miles or even your electronic travel certificates. Easily manage your reservations on the app - View and change your seat assignments, or enhance your trips by adding Economy Plus® seating, Premier Access®, United Club℠ passes, travel bundles and more. You can also change, cancel or rebook your flights right on the app, all through the “My trips” section. Continue using the app in the air - With United Private Screening on select flights, watch TV shows and movies on your own device. Plus, track the status of your checked bags and see which gate you’ll arrive to once you land. Travel-Ready Center - Use our Travel-Ready Center to navigate everything needed for travel. Learn about COVID-19 travel requirements and upload the necessary test results, vaccine documentation, and destination entry forms. It even integrates with Apple Health, allowing you to seamlessly provide your proof of vaccination. Have questions? - Message our contact center directly through the Contact Us section in the app.
Horrible experience
by Morgan Jalili on 2021/12/02 03:15
Not only United cancelled my flight few hours before departure but also gave me the cheaper seats. I paid for Polaris lay-flat seat and United switched them with a regular seats without offering a partial refund Customer service is very poor
Never on time. Should have stayed with Delta.
by Parsonthefirst on 2021/12/02 03:08
Never on time. Should have stayed with Delta.
Shady business practices
by Zplilly on 2021/12/02 01:19
The fact that you are only allowed a personal item and not a full size carry-on is just another way a trillion dollar company milks it’s patrons. Never flying United again.
non standard luggage.
by DianaTurrell on 2021/12/01 21:51
No info on non standard luggage. I need to call and ask, hopefully I wouldn't wait for an hour to get the answer.
United Airlines App
by De. Par on 2021/12/01 20:57
United makes it easy, efficient & effective to use their App!!!
Poor flight experience. Buggy app.
by Five Steele on 2021/12/01 20:37
Fly Delta instead.
Great App with On-Time Notifications
by Michcat217 on 2021/12/01 15:17
I love using this app! We recently flew to Mexico, and the COVID restrictions on top of normal re-entry into the US was completely streamlined thanks to United’s technology. I uploaded all of my documents into the app and they did the rest! Plus I love getting text message notifications for the check-in, boarding, and layover processes. They tell me what gate to go to and how long it takes to get there—brilliant! I feel set up for success with this app.
Excellent check - in on IPhone.
by rsaiken on 2021/12/01 14:23
Perfect. Thank you. It’s been a long two years, it’s good to be back on United, my favorite airline for 40 years when I started my career as a young political appointee in the Department of the Interior early in the Reagan Adm. I joined Milage Plus on my first flight from Dulles to Denver, then to Phx. Been quite a run. Robbie Aiken
Flying United
by nandeana on 2021/12/01 11:45
Love to fly with United Airlines. Checking in to see easy person now are friendly and helpful
Fly the Friendly Sky’s
by rkmbc on 2021/12/01 00:45
An airline with great professional employees.
Feedback
by X-ray PAC man on 2021/11/30 21:50
I want my Continental airlines back. Don’t appreciate your executive’s politics. And I think your vaccine mandates are illegal and racist and the ceo should be ashamed and embarrassed.
Won’t scan new passports
by Mike Sliff on 2021/11/30 18:53
The app won’t recognize new passports when attempting to check in for international travel. Which means that the app is basically a waste of space.
Service at UA
by Bo-Snow on 2021/11/30 18:39
Flight and Ground services are always outstanding and never not address as I enter their spaces.
Website
by k52f on 2021/11/30 17:50
Can’t print from it. Can’t use United card to pay for bag. Reservations mixed up
The carry on policy
by want to carry my bag on on 2021/11/30 16:04
I think you should let people know when purchasing a flight what your carry on policies are. Or give people a chance to purchase a premier mileage number while checking in online.
Trip
by glammynannie on 2021/11/30 15:36
Excellent information sent
Very Difficult
by Lanie413 on 2021/11/30 14:19
We are flying United to St Thomas. Of course there are requirements for Covid vaccines and negative test results. We easily uploaded these and got a green check mark. There’s a link to the USVI Portal form that was easy to complete. Then there’s a place to upload an “Entry Form” but there’s no explanation of what that is and where to find it. We uploaded our vaccine card and then our test results and after a yellow “pending review” status, we got a red X basically saying this was NOT what was needed. But there was no explanation of what WAS needed. Several hours later we got a green QR code emailed to us from the USVI portal. We tried uploading this but again got the red X. So now as a last resort we are going from our desktop to the United App on our smart phones. If this doesn’t work, we printed all of our documents to show at the airport. Suggestion: On your website can you please briefly explain what an “Entry Form” is and where to find it when assigning the red X status? Thank you. Karen
Best app in the industry
by AghastJason on 2021/11/30 11:01
Bravo!!!!
Technical Issues
by LMarsh81 on 2021/11/30 10:30
App doesn’t always play videos on plane. It’s hit or miss.
Room for much improvement
by sadness in Boston on 2021/11/30 03:05
Site is a mis-mash of fonts and colors and confusing proliferation of credit card offers; needs a review and cleanup but dies the job.
Currently the Best App for me!
by Cozibut on 2021/11/30 01:34
Loving this much improved app. Just finished my Thanksgiving trip. I flew United and experienced “new” (at least to me) features like - notifying me of no cost and with cost flight options, signing up for standby status while maintaining current itinerary, notification of change from standby to confirmed status, automatically reflects seat number upon getting confirmed status, “track your bag” capability.
Ez pee z
by lottavaghina on 2021/11/30 01:25
Ez pee z lemon squeeze e.
App is useless for scanning your passport
by Chicago user 456 on 2021/11/30 01:08
The app is absolutely useless for scanning your passport. It “automatically” scans it, when/how long does it take? Held it within the boundaries for over 30 seconds in all types of light. ABSOLUTELY WORTHLESS. So glad I never fly United. Only reason I am this time because the trip was free.
Pretty good 😎
by awesomestarperson on 2021/11/30 00:12
It is nice u can watch movies
Great Experience
by Chaps Don on 2021/11/29 21:14
I always enjoy traveling with UA since a MP member starting in 1986.
Details
by D.Water on 2021/11/29 17:08
You ask for my phone number but prevent me from adding it
Terrible customer service
by Maxine Trudy on 2021/11/29 17:05
I got a message saying there was a problem, while booking my flight online, saying my transaction could not be completed and was directed to call a phone number for assistance. After waiting 45 min for the agent to pick up, the page with my reservation timed out. The agent was not able to retrieve it and then told me that there were no available seats on any flights from Newark to Denver that day (3 weeks in advance of my travel date and including both cash and Mileage Plus options) and there was nothing further to be done about it. I asked to speak with a supervisor (waited another 25 min), who confirmed what the agent had told me. After I hung up, I tried again and booked the same flight I had originally. Very poor service.
Snacks
by Gemom on 2021/11/29 14:57
I was not happy with the snacks served on the flights coming toKansas. Not only were they not tasty on the last leg most of the food was thrown out because it was so bad. That is a waste of money, food, and no one was pleased. This was not first class food. Jan Campbell
Great
by gashlover on 2021/11/29 13:35
Great application
Smooth
by trae shipley on 2021/11/29 12:08
Really smooth application and always works
Fly Spirit
by bffisno more on 2021/11/29 03:23
Spirit is so much better and they don’t treat you like a low life form.
Pleasant flight
by Susiejoys on 2021/11/29 01:02
This was the easiest check in and flight. So happy with the service once I actually got a ticket. That was an issue with putting the wrong name on my ticket and then had to cancel my flight and rebook. Other than that very pleasant.
Ridiculous app
by cfhk HP vikndeinb on 2021/11/28 23:29
It took 45 minutes to check in. Pathetic. I wouldn’t have wasted the time and would have checked in at the gate but I have played that game with United before where they give you reserved seat away if you don’t check in a half day before the flight . And it’s an international flight and I don’t want to be jammed into a small coach seat. The app repeats the same questions over and over. Pathetic.
The airline is hot
by pilot for the company on 2021/11/28 23:20
.
Contactless payment expiration date cannot be entered in the app
by nickb nickn@me on 2021/11/28 21:51
The format Contactless payment requests is "mm/dd" but you can't enter the backslash so it's impossible to enter a credit card (gives you a formatting error). This is a requirement to buy anything on the flight. The rest of the app is great but this problem is incredibly inconvenient with the new system and it's shocking it didn't get caught during a QA process and hasn't been corrected yet.
Flight/app Review
by Jarpo! on 2021/11/28 19:45
App is great. (Some) Flight attendants r terrible and there are no outlets on the plane????
Big step backwards
by abasddhatye4y on 2021/11/28 18:20
The latest versions of the app are a great step backward for business travelers. All sorts of marketing information about vacation travel, etc. hides the information that I really go to the app for, things like “is my flight today on time?”, “what are the scheduled times of my flight flight in two weeks?”, etc. There is also little information coordination between the app and the United website. For example, three weeks ago I quickly checked possibilities to fly from SFO to SEA. I then talked to contacts in Seattle about schedule, went to the United website and bought tickets. Now, every time I go to the app it pesters me to complete my travel plans to SEA, because it isn’t smart enough to know I’ve already done that. But if I hadn’t, it’s because either United wasn’t competitive on price or schedule, or my travel plans fell through. In summary, I’m really tired of the constant, annoying and inept marketing that hides the information that I actually need while traveling.
Error
by gpsgiy on 2021/11/28 18:19
Always an error when the app opens!
Exceptional service
by Little. Chicken on 2021/11/28 16:03
United has always treated me with respect and kindness. The service and knowledge of the employees is beyond compare. They are professional and knowledgeable.
Over charged
by foood4me on 2021/11/28 05:25
I had to change the day I flew out but the flight number and times were the same from the original booking just the day changed and there was plenty of seats available? The flight had lots of seats available but I was charged an extra $150 for my round trip ticket. Denver to New Orleans and back. Any time I can fly some other airline I always do. Not this time and cost me? Weak!
So complicated to check in.
by The J&T on 2021/11/27 22:46
Should improve the process especially scanning the passports
Horrible. Not user friendly
by FitAF16 on 2021/11/27 19:15
Not a great app. At all
Upgrade?
by pleasestopwiththenickname on 2021/11/27 18:27
No ability to check status on upgrade wait list or even confirm that we’re on it.
Won’t accept the number “6” in my phone number.
by Semiceri on 2021/11/27 17:46
Won’t let me enter my phone number correctly, Then the app just crashes and gives me a red error about “unidentified is not an object in n target testing map”
Worst app
by kenbone420 on 2021/11/27 15:39
Worst app for booking out of every single airline app. Constantly freezes on the check out page. Makes me want to not use United at all
Disappointed
by RBC61 on 2021/11/27 14:57
Very disappointed to find in the airport lounge that the app requires a version of the IOS that my iPad does not support. Couldn’t you guys keep an older version of the app available for people with older equipment?
Fantastic
by Santoryu X8 on 2021/11/27 10:24
Amazing app! Very user friendly
Pathetic app
by Shashank she on 2021/11/27 05:56
And enforcible
Rip off
by migrybdevjiih on 2021/11/27 03:59
Never will I choose United again. Not allowing seat assignment and carry on is the least unitied could do. But to take it away has convinced me to never fly that airline again.
Doesn’t show denver
by Bjorn Erik on 2021/11/27 01:53
Can’t book award travel from denver
Unbelievable
by terriblenow2021 on 2021/11/27 00:34
Really?
Passport scan does not work
by Tom-MN on 2021/11/26 22:02
I am taking an international trip and United requires you to use their app to scan your passport. I open the app to the passport scan, point my phone camera at my passport and it will not take a picture. Have read online from others having similar problems. Tried and tried using different lighting, different angles but nothing works. Apps are supposed to make life easier. This is a complete waste of time.
Not up to date
by Jusables on 2021/11/26 21:47
I was ver frustrated with your app because I am a frequent traveler to usvi and have been fully vaccinated in the usvi but your app doesn’t allow for you to approve the people like me who are exempt from having to upload a document a COVID test. So after an hour of trying to upload ALL THE APPROVED USVI documents unsuccessfully I had to call united , and after another hour of being transferred to 2 other people , they were finally able to approve my documents and check me in . Please update your website to allow for people like me who are fully vaccinated in the usvi.. I would then be able to give you 5 stars!
Great App from United Airlines.
by Pleaseuseyourmind on 2021/11/26 21:19
United provides more info about amenities, airport maps, flight updates and “where’s my plane” is than any other airlines.
Delay
by t j op on 2021/11/26 21:08
At BDL. Delayed so I will miss my meeting tomorrow. Offered nothing. Supervisor was rude. For some reason you have changed to employees first and passenger second. Awful. I am handicapped and paid for my seat and now in an middle back. You guys are just bad.
When are we going to able to book a flight?
by LindaGovinda on 2021/11/26 20:29
The app just gets worse and worse. Haven’t been able to book a flight on the app in a year and a half. Is this your way of trying to get agent fees? The app is pretty much only good for checking in and boarding passes. Forget trying to put documents on it. Come on United, you’re the most expensive airline and you can’t make a fully functional app? Disappointing
Appreciate the staff, always professional.
by Gie-R on 2021/11/26 20:27
Top notch communications, service and staff. Very dependable during difficult times, this continuing commitment by the United management is the primary reason we fly United Airlines.
Ms Harris
by idluv2 on 2021/11/26 19:37
Checked in 4 passengers on line with ease. Very quick and user friendly process.
Worst app EVER!
by FckngHrrble! on 2021/11/26 19:17
Totally
TSA Pre not applied
by LHENERTY on 2021/11/26 19:11
Checking in today with your app - I am the primary traveler. My husband’s boarding pad had Pre✅ - mine did not ! Needless to say - “ agents could not fix the error “ What good is this app if correct data is in my profile ( I have a screenshot) and can’t be properly directed ! Very unhappy with the app. LHENERTY
Nice
by cobbkers on 2021/11/26 15:54
Nicest staff ever. Thank you.
seat changes
by seat changes are killing me on 2021/11/26 15:16
my seat has been changed again on return flight, this is crazy!!!! if you are going to assign me a random seat at check in, then dont bother assigning me a seat before. this is happening twice now and is causing a lot of inconvenience that i m traveling with a friend.
Just the worst airline and worst app ever
by bogdusia on 2021/11/26 14:31
The app says one thing and the airline states another at boarding time. I booked a trip with fiancé and checked in 24 hrs before with normal seats and we get to airport they moved us and customer service was terrible. They move one person to front and myself to the back of the plane stuck between people. When asking if we can get original seats we had during check in they try to charge me 104$ while the app said 74. Worst airline worst app ever. Everyone just fly delta or spirit even
Terrible
by Gaizka mendieta on 2021/11/26 14:24
Always crashes when I try to book on the app. Have to use the website or Expedia instead.
Paid extra for better seats, got switch to the worst
by afishunt on 2021/11/26 14:23
Piy
United ROCKS!
by Voice Gal on 2021/11/26 03:18
I try to fly UNITED every time I fly. The best. Period!
Passport scan
by amanda2212112 on 2021/11/26 02:18
Spent 20 minutes trying to scan passport in optimal lighting conditions and it will not work!
Tito
by Maly2312 on 2021/11/26 01:36
Nice and Zillow to use
Check in
by gsjsieiducgdbejisuycrcrduehe on 2021/11/25 23:54
It never says “you are checked in”. Just keeps circling back to check in.
First Class 5 hour flight with no entertainment
by AirForce Race pilot on 2021/11/25 20:03
App won’t let me access entertainment and is t user friendly. Not fun when flying for 5 hours in first class
Passport scanning feature needs major improvement!
by Joserios1818 on 2021/11/25 18:35
It will not scan documents this it will not let you check in. Don’t even bother trying from different angles, just do it at the airport.
Review of United App
by BScopa on 2021/11/25 18:28
Very easy to use and convenient. Thanks
Baggage
by jimbo11111111111 on 2021/11/25 15:27
I prepaid my baggage but I can’t add to my reservation.
Excellent service
by Este es mi cafe on 2021/11/25 13:17
A pleasure
Still the best
by tjohara74 on 2021/11/25 01:15
Covid19 changed many things about life, work, travel. We had to change. Some things got more difficult. But United got better and made life easier for their customers. Been flying with UA for more than 30 years and a 1M Miler. I am still very happy to resume my business trips post Covid19 and to be traveling with UA. This is my first trip since Feb 2020. Booking online got easier. Fees are still great! Thank you UA! Tony
DON’T BOTHER
by NIFYWNS on 2021/11/24 21:39
This App is totally useless!!!!!!!!!
No selection for country/region of residency
by Blerged on 2021/11/24 19:41
Can’t complete the pre check in as after confirmation of my passport it asks me to select country/region of residency and there is nothing in the drop down. I tried using the chat feature and after telling me to refresh the app they told me they can’t do anything and I’d have to call in.
Need better programming
by ccasey9999 on 2021/11/24 18:33
Trying to check in with my fiancé and pay for one checked bag. So far I have enter our address 4 times and my credit card info twice—first time to have it on file.
Check in
by k7010 on 2021/11/24 17:23
I paid to check in bags and the check in process didn’t acknowledge that.
None of the elements talk to each other,
by 8167393 on 2021/11/24 17:20
even logged in with my United number it still won’t add it to my ticket It’s just poorly designed. I’ll fly another airline to do it better
Terrible Carry-On Policy
by SabaMutti on 2021/11/24 15:47
During the check in process I discovered that I can only carry on one purse-sized item. I have to pay $35 to check my carry-on bag. This significantly reduces the things I can pack.
Always
by GinaLisette on 2021/11/24 15:27
Always have to re click on to be notified about airplane status. I can’t remember what it’s called but I click it on and when I come back to check on status it’s not shown on anymore. I always have to reclick it back on
United Ap Review for THeilbrun
by TraceySH on 2021/11/24 15:26
I just updated my United Ap, added my CC for in flight charges, continued with check-in, paid for 1 bag; I had to add ALL the CC info. AGAIN in order to pay for the bag?!? What is up with that? Redundant!!!🥴 Tracey Schulze Heilbrun
Useless Passport Scan Feature
by Tesora Mio on 2021/11/24 09:29
Despite spending literally hours at this point trying, the app will NOT scan my passport. It scanned vaccine card info instantly, and perfectly the first time. The passport portion just sits there and you can’t manually force a capture for review. Worse, despite two recent trips where I’ve had to confirm my passport in person (since the app won’t work), oy hint I’d saved so I start from ground zero with each new trip. I’ve written to complain but no response. Other airlines and banks seem to have mastered photo capture in their apps but United hasn’t caught up yet.
whack
by Zthizzle on 2021/11/24 07:56
i don’t like that United is trying to force me to store my credit card info on their app.
Love the app!
by steph24162119 on 2021/11/24 02:40
I love just being travel ready and this app is super easy!
App use on credit card log in
by Cleodnine on 2021/11/23 18:45
The expiration date box didn't allow me to continue.
Needy for feedback
by Kurat_kaks on 2021/11/23 17:31
Keep interrupting me while I’m on the app begging me for a good review. I’ll give a review so you get off my back. The app itself is pretty handy.
L Cisek
by L Cisek on 2021/11/23 17:24
The automatic check in process was very easy with the United Airlines website.
United App
by Fattybone on 2021/11/23 17:10
Very simple and efficient
WiFi not working
by AAngie B on 2021/11/23 14:58
I got here alive, Unfortunately the WiFi is not working on the plane or airport. I’m in terminal B (stirige section of the airport) after walking through the lush C terminal! Why no iPads in B? Do better! :(
Multiple check ins from app and PC
by dbsuzsh see ieehh on 2021/11/23 03:27
I just checked in on my mobile app then going through an almost impossible task to upgrade my seat with my premier status finding where that was hidden then it said I needed to check in again. Then when I go to my PC it tells me I need to check in a third time what’s going on here? You guys should get this fixed
Very disappointed
by Hermor on 2021/11/23 03:18
So disappointed trying to make a baggage claim using the app and after calling three times, and chatting four times I am not able to make a claim for my bag that was broken during the flight.
Wonderful
by marie 05 on 2021/11/23 01:01
I like this app
Incorrect Itineraries and boarding passes
by Glendale Girl on 2021/11/22 22:59
I’ve flown to a small regional airport four time since May (DVL) from the LA area, through Denver. This flight has a stopover in JMS between Denver and DVL. The app does not display the itinerary nor the boarding passes on the DVL to JMS or JMS to DVL AT ALL. Instead, JMS to DEN or DEN JMS is displayed twice - as two legs of the trip, which would be okay if departure/arrival info was differentiated, but it’s not. The app shows boarding for the first leg (which is DVL) as the departure time in JMS. Also, the QR code cannot be used to board in DVL. The gate agent has to look it up every time. Had a similar issue boarding in Denver to return to DVL. There seems to be no provided method of reporting actual application issues (like bad data) to the app team. This isn’t a phone or compatibility issue. It’s clearly an issue with how the app is processing flight info from partners - or an interface issue with the partner. In either case, there doesn’t seem to be a way to make the development team aware of the problem. Super frustrating.
Received information prompt.
by ampsdaddy on 2021/11/22 19:52
Thanks for your help
Houston TX to Tucson AZ
by Marzannaa on 2021/11/22 18:39
From start to finish i liked the automated security and that you didn't have to take out your liquid bag. Smaller planE was a plus and refreshments were back. No crazy people fighting on the plane... ha ha Direct / nn stop is the way to go:)
Seat changes
by PMyers2021 on 2021/11/22 18:09
Disgusted to find my husband and I are now seated several rows apart. We are American citizens and my husband is a lifetime gold member due to being a million mile flyer with United and I am by association. We will not fly with you again- this is not acceptable- you do not deserve our business
Could be Five Stars
by Colorado_Travler on 2021/11/22 16:41
The app is good. The airport maps are helpful when trying to find a Starbucks or the United Club. But to be a five star app they need to add widgets. Allow me to have my boarding pass on a widget. Please.
My experience w United
by 26z3sailedawayxn5p on 2020/01/03 14:18
I flew in from EWR to GDL and the my one suitcase WAS NOT PUT ON THE PLANE from Houston to GDL. I was told that I am to wait for my luggage and that it would arrive sometime the next day. When I tried to phone United and gain information where is my suitcase and when it will arrive, I was transferred to a company in India and the horrible experience continued. Hours of waiting to speak to a person, lies over lies and promises to attend to my issue that were not meant to be kept. At that point I lost my trust and asked to leave the suitcase in the airport and I will pick it up by myself. I was promised that my suitcase will wait for me in the airport. The next day I drive an hour to the airport to find out that my luggage is on the United truck and the driver is in front of my rented accommodation, with no one to receive my suitcase. The company in India promised I will be able to get my suitcase in the airport and they lied again. At this point me and my suitcase were in limbo. I am a long time United/Continental customer and I was VERY DISAPPOINTED with the way this was handled. It costed me TWO days of my precious vacation. Rivka Soloway
App Devs - Hope you read
by robertallenpayne on 2021/09/09 21:13
I dislike leaving a “review” when I really need to submit a product complaint, but United leaves me no other obvious choice to submit feedback about the app. Overall, it’s a great app. But now that you must put in your card information into the app in order to make purchases on board, there’s a problem. I am NOT going to verify my card every time I check in for a flight. That’s just stupid. I do it once, and that should be it. I take at least two flights a week on United. So at least twice a week I’m being asked to verify a card that I verified less than 4 days ago. You may say that “we need to verify the card is still in your possession” or some other reason. Sorry. But that’s your problem. If you require us to use the app instead of presenting a card, then there are certain risks you accept. Sure. Some guy that flys once a year? Make him verify the card. Your Platinums? Stop hassling us. It’s easier for me to skip on board purchases than to have to go through a verification every time I check in. Especially since I have to click all the extra boxes now because some people are too stupid to know to not fly if they have Covid and that they have to wear a mask. I hate the dumbing down of America to its lowest common denominator. So ease up on the card verification or go back to taking cards in flight.
Disorganized, confusing and not convenient
by CodyMafatu on 2019/09/24 22:07
This app is not only not user-friendly but it’s counterintuitive. Why do we have to search all over the app just to check in for our flight why do we have to type in our last name when we’re already signed into the app and why do we have to search everywhere to pull up our boarding pass, why do we have to click link after link in order to access the flight information - no one appreciates you rearranging everything every couple of months. This app is one of the worst flight apps I am a frequent flyer and this is by far the worst of all airline apps. How would you like it if somebody snuck into your room and rearranged everything and then you can’t find anything- well that’s exactly how it is every time I open this app and you’ve updated it. You still haven’t found an easy solution - there’s only three things we need from this app one, east check-in and easy access to a boarding pass. Two, easy access to the boarding times and to see flight information, standby information etc. And three, the information on where to go for our gate. Currently, the boarding pass doesn’t even have the gate information and there’s too many links and too many options. it’s unclear, unorganized and confusing. Whoever you hired to create this app was obviously an amateur.
Total joke to checking in online
by Deadharted on 2019/08/06 15:17
I always checkin 24 hours before departure on any flight. I purchased my ticket knowing I did not need to bring a carryon bag or check in anything. I do this because I like to go straight through security and have my boarding pass with me on my phone, and when I land head straight to my shuttle without waiting for baggage and head straight to work. However, trying to check in with United they say because I didn’t have a carryon or checked bag I need to see a ticket agent for my boarding pass! The whole point of basic economy was to not bringing anything to check in. So this forced me to purchase a carryon. So I do, and pay the extra $30, (which was the only charge the representative over the phone informed me of) and I will walk my carryon to the gate with me as I do with all other airlines. But, United says they will still force me to pay an extra $25 gate handling fee on top of the $30 to have them carry it from gate as I board to the plane. What is the definition of a carryon if I don’t carry it on and off myself!? Now I have to wait at baggage claim at my destination to get my carryon?! Ridiculous! Huge joke and will try my best to never fly United! Just another reason to fly a different airline. Thanks but no thanks! United I stand with all my family and friends to never fly United airlines with this experience.
Big changes to flight without warning…
by TheGordonFamily on 2021/06/11 15:59
I have always enjoyed United when we have used this airline, but this time was very disappointing. Only 1 day before our trip, we had looked to see what size baggage we were allowed and came to find out—not only were we leaving and coming at different times—but our layovers had changed from around 1 hour to 5 HOURS— both ways—with our plane changes in a DIFFERENT CITY! The disrespectful part? WE WERE NEVER NOTIFIED BY THE AIRLINE. When we agreed to purchase these tickets with no refund—4 months before—paying close attention to the times & layovers, & committing to our purchase, we expected United to honor their end of the deal or, at the very least, let us know! These changes greatly affected our travel plans because we were visiting our elderly parents on the farm who needed to travel several hours to pick us up from the airport and take us back. Fortunately, my husband called & after several hours of being on hold, getting disconnected & so forth, the United representative helped us fix some of the bigger issues. And—I am grateful for that— but due to the unexpected changes & never being notified, I can only give United 3 stars this time around.
An awesome time saver!
by pltandy on 2018/05/21 14:56
Access to my ‘ticket’ and flight information is so quickly is awesome! Wow, I remember having to go down to a ticket office(30 min) and spend an hour having someone else tell what they thought my flight options were (60min) and then having to print a ticket and keep up with it(never) and then strategically place the ticket where I can present it to 4 different people so I can make it through the airport including checking in for flight (60min+) then security, gate agent, and flight attendant all while stopping to check the board for which gate (15min) and any updates and heaven forbid I have a connecting flight and another flight coupon! Only complaint is I seem to have to closedown the app to get it to update added reservations - even if I made the reservation with the app. But maybe that is because I have gotten so used to having the information right away! It actually seems like the app, through notifications, gets the updated flight information quicker than the gate agents and flight crews! Makes me feel like a seasoned traveler - Well Done! Keep those updates coming.
App so Good I started flying United again
by Qf5ve on 2019/12/10 20:36
I love this app. It’s like Fedex plus Amtrak. Thank you United for making a quality product that actually helps me. I don’t ordinarily even leave reviews, but I fly a lot and I truly appreciate that this app makes flying more convenient. Dear people who made this thank you for adding all of those seamless features. And thank you for the in airport texts and updates too. Thanks to your app, instead of having a hair-pulling experience due to holiday traffic surrounding the airport, I was able to rebook my flight from the uber, eat a leisurely enjoyable dinner in the airport while charging my phone and taking a conference call, purchase a couple of magazines, and stroll happily to the correct gate with a confident awareness of the flight status. I had important things in my checked bags, so when I arrived I didn’t stress when the bags took a while to come out at baggage claim because I checked the app and knew they had arrived and were on their way to me. In conclusion, I love you.
Alienation
by N50,Jr on 2021/10/18 15:06
I understand the pain airlines have endured for the COVID crisis but they also got a lot of help from my tax money. I am stunned at the level of avarice United employs to extract money from their customers. Carry on luggage policy for instance. We do not have unlimited funds and it will cost me at least $86 x4 just to bring one standard carry-on bag each for our round trip; or, be restricted to a 9”x10”x17” personal bag. Do you have a concept of how small that is? If the crew decides I am carrying too large of an emergency delay bag (toiletries, change of underwear, a shirt, lots of medicines, phone charger, other flight delay or lost luggage essentials —yes, what do I need if my checked luggage gets lost?) they will charge $75 to take it from the gate to the plane’s hold. Times four? Plus, we purchased economy tickets but there are no open economy seats available. I now fully expect to be charged for an involuntary upgrade to economy plus. (That’s the extra $86 x 4 upgrade that allows a standard carry-on and you get an extra inch or so of leg room.) What more can an airline do to alienate potential “loyal” customers? Yes, I am a little heated at this moment. You have probably sucked the joy out of this trip because I’ll be stewing over this for weeks. Forgiveness will be extremely difficult to earn.
Maybe it’s me....
by Sjdudjsosjxb on 2019/09/28 14:17
I find this site extremely difficult to manage from my cell phone. Even when I’m able to sit and take my time, I cannot find the information I need. Sometimes I’ll try to check other flight options and I end up losing my original option. Trying to find an updated standby list while you’re in a hurry? forget it. Yesterday, my flight was canceled and the App did not update to show this for almost 2 hours after the cancellation. Today, I went to the gate listed on the app (as a hopeful standby passenger), when I got there the screen said “gate change, ask associate for details”. There were no “associates” to be found. The app still showed original gate. Finally found a monitor which showed new gate. It was .9 mile walk to new gate (literally, not exaggerating). Once at new gate, I asked where I can find the standby list (because I cannot find it on the app) They laughed at my unrealistic optimism and told me to check the app. So I used the archaic app to look for additional flight options. When I did this, I apparently removed my name from the existing standby list.... if I ever get home, I will make it a point to delete this app and go back to waiting 30 minutes to speak with a representative on the phone. The app is almost as bad as the airline, itself.
Review
by RB Dawg on 2019/02/04 17:58
I’ve been using the app since about September. Worked great. Like everything about it. The last 2-3 weeks it seems to not work correctly. I had flights canceled then rescheduled and seem not to be able to use the app. When the flight is done it should get off the app. No need to see my flight from yesterday. I’m now trying to check in and it shows my flights from yesterday and today, even the canceled one. It needs to clear out. I have shut the app down cleared it from history. Sign in and same thing. How am I supposed to check on flights this way. I then tried to put in my reservation number and name and have to tap the screen several times and wait. I know it’s not my phone because if I tap “search” once it tells me I have to put a reservation number and name. Duh! I’m trying but it won’t let me unless I tap my screen 20-50 times. Then I have to go through the same tapping for my name. Very frustrating. This needs to be fixed asap. I gave it a 4 star because when it’s working I really don’t have any complaints. I like it better than American Airlines app.
Poor experience on my recent flight- Expected better service for Premium Golda
by 8627352 on 2018/08/21 00:30
Had booked a round trip from EWR to Delhi. While the flight to Delhi was smooth, the return flight (August 11) was delayed by over 18 hours. After haggling with a United representative on the phone for over 45mins I was told that I could only be given a flight back option from Mumbai if I made my own arrangements to fly to Mumbai. I needed to get back to Newark by Sunday and did not have many options, I was finally given an option to fly via Munich with about a 4-5hours layover in Munich. While I my original booking was on ‘Premium Economy’ my booking on Lufthansa was done on a regular coach class and was given a middle seat to travel overnight. At Munich I went to the Miles and More lounge and presented my United Club pass (knowing that they are part of Star Alliance), however, they said that the United Club pass is not acceptable at their lounges. So I had to sit around the Munich airport for the next 4-5hours. Overall, was a painful experience and I expected better service for a Premium Gold member.
In flight entertainment
by GooseVarg on 2021/07/27 21:30
Overall a good app from a developer’s perspective. There are a few improvements to make with in flight wifi entertainment. 1. Navigating to the in flight entertainment was tricky. The menu option is tucked away under “more options” and the instructions do not point the user there. My guess is it was supposed to auto detect that you are connected to a united wifi access point and show you in flight options on the dashboard and that didn't work. If that’s not an existing feature, it may be a good feature to add (rather easy to implement). 2. I wasn't able to continue watching the movie I started a few hours ago on my first flight. Ford v Ferrari disappeared. However, i noticed it does take me back to where I left off during the same flight (but sort of flakey and may need additional testing there). 3 Lastly, i kept being disconnected from the access point every few minutes. This is most likely the cause of the router and not the app.
MKC
by mkc58 on 2019/03/23 18:09
I was prompted yesterday to go on another flight with no change fee. It wasn’t obvious that the flight options were for the *following* day. I selected, realized I made a mistake, and called right away to correct. I was then on hold more than a half hour, and two agents and an hour later I received no help. All after a day when i traveled to be at a funeral. Today, when I went to check in, the message was clearer that you were looking for people to change flights. I have been a customer and mileage plus customer for decades. Also a credit card holder. I am extremely disappointed in the service and considering canceling my card, and United as airline of choice. It’s clear United dramatically overbooked flights the entire weekend, which is irresponsible from my perspective. While I was on the phone with agents last night, I could hear other agents fighting with customers like me in the background. Please try to be better to customers in the future. Thank you
Good App - Terrible Company
by ADT fan in distress on 2018/04/27 09:22
What goodness does an app add if the “state of the art” Entertainment technology is useless when the plane WiFi does not work? Many upset customers, Bose and iPhones ready, asked the attendants if this was common. “It happens all the time”. Coast-to-Coast without Entertainment. What good is it to be able to “manage” your miles when United uses de PQM miles scam to credit miles (got less than 30% of my true miles credited, it will take me years to build enough miles to get a domestic free ticket)? But it won’t happen because I avoid United with passion and even cancelled their credit card. What’s the point? My problem with United is United, not the app. United has forgotten its customer focus and to reward loyalty. Forget even the flying experience, just take a European carrier and compare. United apps would be really useful if they were built on a platform of customer service, clearly what United is not about anymore. So I avoid United at all costs, gone to better carriers with more inferior apps.
Horrible Experience
by Deeply Disatisfied on 2019/10/31 00:00
If I could rate 0 stars I would. I sat in the smallest airport in Watertown, SD. My flight kept getting delayed by small increments because of a "windshield wiper" mechanical issue. After they said the wiper was fixed they stated a small amount of paper work needed to be filled out and that we would be in the air within 45 minutes; this was almost 2 hours after arrival at the airport. The next 4 hours there was no communication from the gate agents, flight crew, and the UA app still stated that our flight was on time! After 6 hours at the airport, the staff finally came out and said our flight was cancelled. It then took another 45 minutes just to rebook us on a new flight going out the next morning all the while listening to the gate crew complain that they have had such a long and stressful day. Also, while rebooking WE had to ask to be compensated for a meal for the night.... to me, that is the least that UA should be doing for us!
Disappointing 1st flight in years!
by United passenger NC on 2018/07/20 16:47
I haven’t flown in 15 years, so I decided to take United after hearing good things about them. My experience was less than enjoyable. After deplaning in Houston and being unfamiliar with airport, I discovered my my next flight was leaving from a gate clear across the airport, so rushing through to arrive at my gate on time, I discovered the plane was delayed for over an hour due to bad weather in NJ. Then, they call us to board only to find out that there was a problem and we would be delayed another 15 minutes, not a huge deal. However, these delays continued for another 2 1/2 hours! We were given ridiculous excuses, one after the other, without a sincere apology or the truth. Perhaps the airline thought we should all understand and comply without a genuine explanation or compensation. They did allow us to watch a movie for free, but still charged for alcohol. When you have friends or family waiting for you at your final destination and it turns out to be 3:00 am, I think the responsibility lies with United to be sure everything is taken care of before asking passengers to board.
Great Customer Service
by BEARLODGELHE on 2019/12/10 19:53
Just a note that one of the United employees at the Colorado Springs airport got me out of a jam regarding a “must get there” flight to a destination for medical appointment and treatment. The same great customer service at Atlanta Hartsfield-Jackson. I happened to hit Hartsfield-Jackson when it snowed 2-3”. The airport closed the afternoon of my flight on another airline. The other airline told me next flight out would be three days out. United got me out of there first flight the next morning. If you fly a small airline with a bare bones fleet you are taking a risk. United has a large fleet and has capability to add planes when needed. As for Atlanta Hartsfield-Jackson, I will never route through there again in the winter unless I absolutely have to. Hartsfield-Jacksion, the busiest airport in the world, can’t handle 3” of snow because executives cost cut and don’t have adequate de-icing or snowplow equipment. Yes I know the equipment is costly...but this is the busiest airport in the world.
Frustrating finding flight info or progress to premier
by katie111222333444554 on 2019/05/22 19:37
I travel for my job, basically every week. When you have multiple flights booked, the app makes it very difficult to find the info on your later flights until your current flight has landed. You have to go into your profile and do a roundabout process in order to locate the info on your other flights, or even to check in for your return flight (which is very frustrating if you fly in/out of a city in the same day). Also, in order to see my progress towards premier, I have to click the link in the app which takes me to an external site where I enter my login info again. This is annoying bc I can’t remember my rewards number, so I end up getting locked out after multiple attempts and need to change my password. Another thing that I just noticed is annoying when trying to submit this review is that I have to enter a nickname for myself when submitting. I’ve now tried 8 iterations of my name but all have been previously taken, so apparently I cannot submit a review without a unique nickname. This is ridiculous.
Terrible flight personnel
by Marie5555! on 2021/07/28 22:58
Asked to sit in emergency row and they asked to look at my ticket. After seeing my boarding pass they looked at my seating which was all the way in the back and one older lady insisted that I paid the least amount god my ticket and said it costs more to fit in the emergency seating because there is more leg room. As I let her know I may have paid less but it was only because I booked my flight much earlier $200 is not a cheap flight and I paid $700 for a flight for my son at the same time while only flying from Florida to Va 2 hour flight. To that I say she needs to find a new field that doesn't include customer service. She was down right rude and I am wondering as an after thought if it wasn't due to my darker skin color. (I am Hispanic and have been sun kissed due to my vacation for 30 days) The entire emergency seating row was empty with only one passenger seated on the left side of the aircraft. Everyone was already boarded. WILL NOT FLY WITH UNITED AGAIN! SHAME ON YOU! The female who was sitting in in emergency row was about 90 pounds soaking wet... I bet everyone on the flight felt real safe having to depend on someone of that stature sitting in the seat to help everyone.
Great experience! 💝
by Sophia_Playz on 2019/12/02 20:10
I honestly don’t understand why there are so many bad reviews. United is at an affordable price, and it flew us where we needed to go with no hassle. Great airline, I would totally recommend. Got there a few hours before boarding, got through security, and then boarded. No issues with delays, or anything. We took off and then got to our location within 3 hours. It was really good because the flight attendants helped us with whatever we needed and provided food, drinks, blankets, and pillows for all passengers. It is also an awesome thing that they provide you with movies for entertainment, since there is no way to reach internet on an aircraft. The United Airlines app is very helpful with information. You can sign up for a text message subscription service and get new details about your flight 24/7. There should not be this many bad reviews because United Airlines gets you the best experience for the best price.
Bad experience, good app
by Natttttt D on 2018/03/16 14:01
I flew United for the first time in a while and I found that, compared to other airline apps, their flight statuses were updated the most frequently/accurately. It told me about delays before the gate clerk even knew. As you could’ve guessed, this unfortunately means that I was on a delayed flight which caused me to miss my connection on the last flight out of Newark for the night. The app let me know right away when my connection took off, preventing the hassle of running to the gate to check, and immediately presented me with options for next steps. It provided the next United flight out of Newark and guaranteed me a seat, while also showing me flights out of nearby airports, like LaGuardia and JFK, in order to more accurately assess options and get to my destination as soon as possible. Thank you so much for alleviating the stress in a tough situation! I’ve never booked a flight using the app, so I cannot speak on that, but my experience was great.
Incoherent
by peter h klein on 2018/11/15 17:35
Having already checked in on line I assumed the untied app would have that information but it did not. Then had to start “check-in” process on app to be recognized. That process then required I have the confirmation # ready available which has to be found in a previous email or paper document. Also, the mileage plus number in NEVER listed, save the last three digits. WHY! Working between the online platform and United app simply lacks any cohesion or friendly interface. While online “super security” is appreciated on the large scale, it, and other factors makes all of United’s user platforms feel clunky and unwelcoming. Final example: when checking in online it was nearly impossible to add Milage Plus numbers to get credit for this flight. My wife, Theresa Klein, had to go through a paper file we keep with travel records just to locate her MP # and mine could not be located so miles will be lost unless I take the time to sort through more papers or d emails to eventually find the number for Peter Klein...SO FRUSTRATING.
Difficult
by AverageTraveler on 2019/07/23 18:36
For a very brief review: Our flight was delayed then cancelled when the incoming plane was diverted due to weather. United policy does not allow passengers to retrieve their bags without “special permission” which meant 4-7 hour wait after request. To find this out and ‘request’ our bags we (me, wife, 2 and 6 year old) had to stand in customer service line for 2 hours (no exaggeration). Could not get a flight until 2 days later. 2 days without bags when you have 2 small children is very difficult to say the least. Furthermore the “track your bag” option never updated and thus we had to wait on hold for bag service representative for 30 minutes to track. I feel if a flight is cancelled there HAS to be a viable option to retrieve your bags (that are AT the airport) while you make new travel arrangements. This now is glaringly evident when traveling with children that need (bottles, medications, etc). We did, as recommended, keep some of these necessities in our personal bags but we booked economy thus no larger overhead bags were allowed. We certainly didn’t entertain the prospect of 2 days without bags for such a simple direct 2 hr flight.
Boarding process at gate
by Wyliekid on 2019/07/18 14:28
The boarding process at the United gate is very confusing which I think could be corrected with little effort, based on my experience at competing airlines and reviewing their processes. There are 4 boarding groups (at least 4 anyways as I was group 4) but only 2 roped off lines each being clearly labeled as line “1” and line “2”. Between the chaos of passengers hovered around ropes early and out of turn, and the loud speaker rapidly talking things like, “now group number three go through line number [and spit off some number other than three]” and repeat the process for 4. I don’t understand why the gate can’t be organized such that a group 4 passenger could get in a line that’s labeled #4. This is also extremely difficult, if not impossible, for a hearing impaired person to comply with the airlines instructions. I was not the only person having this issue on my recent flights.
Misinformation
by Everynicknameeveristaken!!! on 2018/07/29 16:31
This app is good for one thing, making you miss your flight. It will repeatedly fail to update you on flight changes, in my case it told me the incorrect gate, causing me to almost miss my flight. Unfortunately, United has also caused the most unforgivingly miserable and unprofessional flights of my life. My flight was supposed leave at 10:36pm, the time is important. Got delayed till 1:30am. I waited until 1:30, than I received the notice that the flight was delayed until 10:35 in the morning. The best part, 12 hours is a full refund. But because it's at 10:35 not 10:36, that one minute makes sure I don't get a refund. The result? Cozying up on the floor of LAX all night. The customer service will be sure to make your experience even more miserable. You can enjoy waiting for over an hour, to than be fed misinformation about upcoming flights, claiming there were no more flights headed to my destination. However, all morning I watched as people in the wait list slipped on to more flights, flights that customer service claimed didn’t exist. The bottom line is, this app is an impressive reflection of what flying United is like. You shouldn’t need this app, because you shouldn’t fly United.
Lost phone recovered!
by Pches39 on 2020/01/19 01:50
During my travel, once I landed, I went to the rest room. While washing my hands I heard someone say the found a cell phone. Not really paying much mind to it, I continued my business. Before leaving the rest room I came to realize that it was my phone that was found. The attendant that took it was gone. I ran out looking for assistance and found a United attendant right outside the restroom. I told her what happened and she walked me to Customer service where it should of been dropped off. Knowing that my family was in there way to pick me up, I got anxious thinking that this could cause a damper in our plans. A minute later she came back and asked for my phone number. She called it and the attendant that picked it up answered. She told me her location, and I recovered my phone. Thank you so much! That was truly awesome. They turned a potentially negative situation- positive.
Customer service
by Nica69967 on 2019/10/13 09:27
Customer service experience this week was horrible. My flights were cancelled multiple times due to the typhoon in Japan, and the process to call Global Services to arrange new flights each time took both my husband and I hours. We spent well over 3 hours of our vacation waiting on hold just to try to speak to customer services. It’s unbelievable that Global Services customer service doesn’t have the basic telephone option to leave your phone number so a customer service representative can call you back when they are available, rather than sitting on hold on the phone for over an hour. In addition, once you finally reach a customer service rep, they don’t ask for a call back number in the case the call is disconnected. My husband spent over an hour on hold while we were trying to dine at a nice restaurant because another one of my flights got cancelled. After speaking with the customer service rep for a short period of time, the call disconnected. The customer service did not call my husband back, so he had to call back and wait another 30 minutes on hold to again reach someone.
Flight delay.
by Speakinc on 2019/01/04 18:23
Our flight was delayed by two hours. We luckily had two club passes but it really should have been comped. On flight could not watch movies because my adobe player on my Apple laptop is too new so only could read what I had already downloaded. Food in club was cold and mediocre compared to our delta club experience. Definitely not worth how much a day pass would cost. Also the day passes expire which is annoying when you often do not have time to utilize the club. Overall very disappointed in my United experience. We will now have to Uber home which will cost us $80 since our daughter now can’t pick us up. Flight attendants were very nice and seats comfortable as a small positive. Other airlines use the go app making it easy to use the entertainment especially since no screens on planes anymore. You need to make it easier for your customers. Will think twice about using United in the future since this was the second trip in a row with problems and my daughter just had a bad experience with plane problems and no email about flight being cancelled. Sincerely, F. Spokane
Flight delayed
by freckels12 on 2021/08/12 06:16
Our flight was delayed and would not be able to make connecting flight. Was notified (TG I was still awake) at 10:30 pm for a 7:45 am flight which was an hour travel time to airport. Was just getting ready to go to bed when i noticed the text. had to RE-book another flight at later time into an airport further away from original one. instead of getting picked up by a friend (Couldn’t ask them to drive over an hour and a half to pick us up.) We had to take a bus from NJ to NY and then the train from grand central station. This was an ordeal for me being that I am slightly handicapped. Originally purchased front row seats (which I did receive a refund for) but seats on second flight was almost all the way in back of plane which was difficult for me also. Was us to 2 am night before making arrangements for new flight and had only 5 1/2 hrs sleep and a LONG travel day. Traveling is especially hard now with COVID and didn’t get any real satisfaction or compensation with United airlines on making my trip a bit easier
Freezes, yet only way to buy food
by Theresa reviews on 2021/08/11 09:17
A nonfunctional app would not be such a huge deal of it were not the only way United Airlines allows you to purchase food. They no longer accept cash, credit, or even other common and leading digital wallets. You have to use their app — or, like me, you can go for your whole coast to coast flight with no snacks because your app froze. I have a food allergy & the free snacks all contain an ingredient that causes a bad reaction for me. A flight attendant straight up refused to find any way for me to pay for a snack. There are so many reasons for this setup being a problem. For me the app froze. What if your phone dies? Or you failed to download the app before you were in the air? Do you have to buy wifi in order to then buy banana chips? What if the wifi cuts out as it often does on flights? What if you don’t have a phone? What if your phone is an older model? And you can’t argue that this is just for contactless payments. If it were, they would accept Apple & Samsung pay. It’s about forcing you to use this app when it’s clearly not ready for prime time. Any good reviews of this app must be fake.
Clunky
by New to United on 2019/08/11 18:14
App is super clunky compared to other airlines. When I’m logged in, why do I have to put my confirmation number in for a flight to check in, you have that info, just bring up the flight that I am eligible to check in for automatically. Not in basic economy and trying to purchase early boarding and nothing happens when I click pay to purchase, finally gave up. Have you sold out of this feature or do I already have because I purchased a better seat location, a message would be nice. Also, once I purchase a better seat location for say like $33, I should have the option to upgrade that again to economy plus closer to the flight for the difference of my initial purchase and the cost of economy plus. And finally, when I have pre-paid for luggage, why do I still have to wait in line at kiosk, put my confirmation number in yet again ( could never get cc swipe to work) so that it prints behind the counter. At Delta, you go straight to luggage drop if you pre-paid and skip the kiosk. Systems just clunky and not user friendly
Awkward app on multiple fronts
by dibamus on 2021/11/03 22:43
It does get certain jobs done (check-in, give travel info etc.) — but there is lots of room for improvements. For instance, each time you want to go back to your reservation information, you have to re-type your confirmation number and last name, even within the same session, which is really awkward. When I scanned my passport, the app uploads it but then it complained that my name was incorrect — which was not true, but it did not get my middle name. There is no way to correct or add that. You can only cancel the process. So, the whole check-in process is cancelled because of this flaw. After I had checked in (without passport, which is possible) using the app said the boarding passes will be emailed. But they weren’t. I only got an email notification that my check-in had failed. So, what’s the point? Why not just say that in the app? Finally, today (Nov 3, 2021) the app tells me I cannot use the Travel-ready feature because my app needs to be updated first. This was RIGHT AFTER I had updated it. Helllooo??
App is winning me over
by KenInUtah on 2019/04/22 13:49
Remember that reviews are about the App, not the Airline. Just saying. I have to give United props here because they have responded to criticism and squashed a lot of the bugs and issues when this app was first released. I am very happy with the features and the performance of the app now. I especially like the instant mileage credit once the flight segment has been completed. Remind me why it used to take 2 days? Thank you for that! I use WiFi Every flight and I’m able to log in easily. I do not use the entertainment option often so I can’t comment on that, but I am able to browse the options fairly easily. I would like to see the ability to select Airline and Non-Airline activity in the account summary section. I fly a lot and scrolling though all the flight segments to get to hotel/dining point activity is cumbersome.
A complete non-caring disaster
by Rauchbu on 2020/01/30 23:48
Flying out from Madison, WI on New Years Day we encountered 3 United employees who worked hard to make out trip terrible. After arriving on time we had to wait in a line to use the kiosks. When we got one we were told that time had run out for checking bags. We had a choice: book another flight or just fly without the bag. What would happen to the bag? No idea was the reply. We decided to try our luck at the gate after going through security. They were gate checking strollers, and car seats but would not accept my bag. We returned to the check in to meet our third United friendly skies employee. He would not help us until all other passengers in were taken care off even if they came 30 minutes after we had been standing there. Our rescheduled flight left Madison 9 hours after our original flight and because of different connections we were13 hours later than expected originally. This was strictly meanness and not caring. We observed others who were in a similar situation get the okay to have their suitcase put on after the one hour cut off. Shameful United.
Stranded again !
by Stuck in the UAL hanger on 2019/06/11 17:34
Decided because of flight times to fly united to Vermont from Savannah to celebrate our thirtieth wedding anniversary . We needed to be back early on Tuesday to accommodate pet sitter and husband’s call schedule. Both flights getting to Burlington were delayed. Now we are trying to get home and are stuck in the Washington/Dulles airport! Departing flight was delayed; surprise surprise! Landed concerned that we wouldn’t make the connection on time but no worries because they CANCELED THE FLIGHT due to CREW DISRUPTIONS !! We were supposed to leave at 12:30 pm and they very graciously (LOL) put us on a flight leaving at 5:10!!!!! WHAAATTT? And oh wait, they even have us a TEN DOLLAR voucher for airport food I imagine thinking we wanted gum and water for lunch!! And our seats, of course, are not together ! No big deal normally but since we are celebrating 30 years TOGETHER it would have been nice. My husband cut his hand in the airport and we thought no big deal, he’d have a colleague stitch it upon our 2:35 arrival in Savannah ; but now our 7:15 pm arrival will necessitate the wound being re-opened. The extra time and money this airline has cost us is mounting. So if you ask if we will use this airline again anytime in the near future I would answer with a resounding , “ when you know where freezes over !” Elizabeth and Tom Shook Savannah, Georgia
Siva Made The Difference
by archmodad on 2021/07/16 01:47
When my flight got cancelled les than 24 hours before my scheduled departure I was pretty upset. I have a pretty tight schedule for the weekend and precious time with family planned. When I called I got in the queue and the recording said a 40-50 minute wait. I could feel most of my weekend slipping away and I was getting pretty upset. After about 15 or so minutes the phone rang and Siva greeted me and asked how she could help me. I explained my situation and the limits of my times when I could leave. She was very professional. Her voice was calm and reassuring and she went to work immediately helping me rebook flights that would work for my plans. The way she handled my call changed my distress to reassurance and I told her so. Siva represents United very well and she should be commended for regaining a happy customer. Thank you Siva. Btw the 4 stars is because of the circuitous phone system. Siva get 5 stars in my book.
No reservation updates on app!!!
by HappyGoLucky42 on 2018/12/02 16:39
App has intermittently worked even after updates. Don’t get a check in email, app would show reservation but not allow me to check in - under boarding passes it kept saying I had no reservations, even though reservation section would show the reservation. Eventually had to call United and go through the automated prompter to check in. Only after checking in on the phone did I get an email with the link to my boarding passes and the app still didn’t recognize that I had checked in! Before I was able to obtain the boarding passes it asked me if I wanted to write a review and this is the review. Never had to do this for any of the other airlines Southwest, American or Delta. In this case the app that was designed for convenience was very inconvenient. I am now going to close out this review and hopefully obtain an actual boarding pass...
The worst customer service
by Zebaida on 2019/11/29 14:09
Took 2 trips in United over the past month- one to LA California and other to San Diego California. Both from Newark No both first class. Let’s stRt with the flight attend not trained in first class customer service- compared to Delta and other airlines- the first class customer service was poor at best. It did not feel elevated special catered to... felt like we were on a city bus. Our seats were filthy- if there were an option to post the pics I took- I would....I mean filthy.. the seats themselves were ragged cloth- looked like a worn out couch the thousands of people had been in..., The food choices were kk It’s at best- serving only one choice unappetizing meal. I asked for a bottle of water specifically a bottle....the attendant told me no because they were short on water.,,, The first class bathroom.... all the amenities lotions, soaps, sprays....were empty- never refilled. Four hours into the flight I asked for another meal... thinking on a 5-6 hour flight to Dan Diego would provide food...,I was told there were no more meals- meals only on flights to LA not San Diego ...,I’m talking $3,000 first class tickets to San Diego. The attendant tried getting me an economy snack box- they were out of everything but candy.... The crew kept apologizing....said the ceo, and united Leadership was running the place into the ground..,
More user friendly, please
by Weather watcher & traveler on 2018/08/17 01:44
Hi - when I try to check in from the app link, it’s not intuitive that I have to scroll down to do when the reservation appears. The option should be visible on the first screen or when I tap the reservation to confirm. The app should know which flight I’m eligible to check in on— and it should know it’s me. Similarly, when I try to check in by opening the app (no link from my text), the app should know what flight I want when I press “check in”. Instead I’m queried for a confirmation number. I am doing this on the fly (so to speak ) and have no idea what the confirmation number is. Then I have to fumble around and find it or just give up and use paper. Very frustrating. (There are some fabulous things about your app, too, but you should get the basic stuff down pat.). Thanks for your consideration, from one of your million-mile members.
Data is not reliable when flights are changed or delayed
by Agent Zordak on 2019/11/11 20:15
Very disappointing app when it comes to dealing with changes and delays in flights. It tends to show old information like “flight is on time” when other sites are already showing that your flight has been delayed. Sometimes takes an hour or so. Better to use Google or other tools to check on flight status. There are other flaws, like failure to show what terminal a flight departs from in some cases, again requiring me to use other sites to get basic information. Today a couple of times the app gave an alert saying flight details had changed, but could provide no hint about what the change was. Quite an infuriating app when you need updates, accurate information. Sometimes the info is contradictory, like today saying that my 45 minute flight was on time, but would require 3 hours. What it should have said was that it was delayed two hours. So many little flaws and inaccuracies. Don’t trust it when it counts.
So bad it must be intentional
by lamestuff on 2019/04/16 18:11
This app is so horrible it must be by design. Everything i have experienced is more difficult than is should be, non sensical, unintuitive, or just plain doesn't work. Perfect examples, you will be logged into the app yet you have to manually enter your frequent flyer number through a series of difficult to find links. Why would it not autopopulate in every flight on the app when you are logged in? By design. Or today i tried to find a baggage receipt that i payed for on the app so i can get reimbursed by my employer, there is a page that asks for a confirmation number and last name for the flight, even though i am logged in and my flight history is right in the app! I mean, why bother being logged in at all if nothing autopopulates and flight history doesn't work. Then after i input a confirmation number and last name that i shouldn’t have to, what does the app do? Doesn’t even work “data service unavailable”. So now i cant get reimbursed for baggage. How in any universe is that going to work for business customers like me? Hey United, DO BETTER!
Disappointed
by GeorgeAcosta on 2018/08/03 00:52
I have been a United customer for over 20 years now. I have reached every level of status in my time with United except for global services. Year after year I have taken extra measures to maintain my 1k status only to realize that it has no significant meaning anymore. I find that especially this past year I am in economy plus on most flights. I am not getting upgraded like previous years. I’m treated just as poorly as everyone else. So I have decided not to participate anymore. I am buying a first class ticket on the cheapest Airline whatever it may be...Jet Blue, American, JetSuiteX, Delta.....etc. I just don’t care anymore. Unless you are Global Services.....you are just like everyone else....which means.....treated like cattle. Squashed into an uncomfortable space for hours and expected to accept it as if it was an amazing experience I didn’t even deserve to have. DONE.
Frustrating Check In and Basic Economy
by Findingmylawyer on 2019/11/01 14:39
The only reason I’m flying United is because this flight met my timing needs. If I could’ve flown in a bit later, I could’ve flown Delta for less money without the restrictions of no carry on bag, etc. that comes with United Basic Economy. All of the restrictions do not incentivize me to want to upgrade my ticket- they cause me to think of United services as having low value. The company is trying to get every last cent out of its customers and it shows. Additionally information associated with your trip doesn’t align across channels- I added a bag online and paid for it and then the app wouldn’t let me check in because it didn’t think I bought a bag. The check in process regardless is much more difficult than all other airline apps I’ve used including Frontier, Delta, and American. Its difficult to find where to check in, and even though I have my trip already saved on the app I had to type in my reservation number and go through multiple screens. Absolutely will avoid this airline at all costs in the future.
The contactless payment flow is broken
by SeeMikeRow on 2021/11/07 18:15
I downloaded the app before a flight to Hawaii and added my card info. It mentioned in hemisphere that there were extra steps to take but nothing i tried to do matched the instructions given. By the time the flight took off there was a short period of time to try and navigate through the app to get my payment info “verified or replaced” before we would be over the ocean without any internet. At some point i reached out to their support chat but that didn’t seem to have a path to get the issue resolved. If you’re logged into the app before you lose connection then you can still navigate to some of the features but if you log off, you’re not getting back on until you’ve got a connection, and the flight attendants can’t accept google or Apple Pay, which could have made this so much easier. I understand it’s a way to get people to download the app if that’s the only way that they can purchase snacks but the flow needs work
Excellent customer service on phone but poor United waiver policy
by mvresident on 2018/09/10 22:18
For the last day, I had been calling United Gold service attempting to switch my Wednesday flight out of CHS to SFO in light of the pending hurricane. Only one agent -Nettie -worked today to get me switched onto a CHS to SFO flight tomorrow -the LAST available seat on any flight out with hurricane Florence approaching SC. Even though the SC governor had ordered an emergency evacuation order hours ago, United had not received the official waiver and the previous aGents with whom I spoke said I would have to pay full fare in the absence of an official United notice. Nettie, on the other hand, was very proactive and grabbed that very last seat out for me- and the official waiver came through just after she completed the change. A word to United management. When the governor of the state issues an emergency alert (as he did yesterday) United should have permitted their agents to switch my flight at no charge at that time. Even today, your waiver was issued a number of hours after the release of the governor’s evacuation order that is to start at noon tomorrow . I believe that your agents should have discretion to make even an exchange in light of the tremendous amount of publicity that warned about this hurricane. I just feel lucky that Nettie was able to find that last seat for me.
Don’t do it, use southwest or anyone else
by Renateaux on 2019/01/29 13:42
This is by far the worst airline there is, at least now. Download the app then PAY for WiFi that doesn’t work. I’m a die hard southwest person because it’s cheap with loads of features (free checked bag!) and actually consistently friendly staff. The forced in-person check-in for basic economy is insulting, pointless, and actually hurts their own efficiency. Every time I chance it I have a terrible experience. Broken, old equipment, late/cancelled flights, rude or inexperienced staff, terrible service and weird nickel-and-diming policies. As soon as anyone comes close to some of the exclusive routes they have, this airline is doomed. Go ahead remove this review if you must but I’ll still tell everyone I know and post to social media what a terrible experience I’ve had here every time I have to do it (with work, or whatever moronic business thing that uses them still for the stupid “perks” and miles stuff; stop it, rich finance guys. Use a real airline and help everyone out by letting united die by its own knife.)
Lost luggage
by very dissappointed lady on 2019/11/14 22:05
It’s been almost 24 hours since I landed and still no luggage has been delivered to me. My luggage got left in Charlotte, but was informed that it was on an early morning flight to me in NY. The airlines finally called me to inform me that it would be delivered to me, but almost a day later still no luggage. I also paid for the luggage to fly and when I requested for a refund they said I had to make a request and file online, which is very painful and lengthy. You have to fill out forms and attach documents. The airline is fully aware of my situation and should have immediately credited monies back to my credit card with no questions asked. Oh and by the way, I was told at the airport that if I needed to go buy anything to please do so and send them my receipts and I would be reimbursed, yeah right. I’m having troubles just getting my baggage fees back much less going out and purchasing under garments, clothes, makeup, hair products, shoes etc... Women be aware. I have absolutely nothing but my purse. Just imagine that for a minute. I’ll NEVER-EVET use this airline again.
Review comments — rocky at start, then way better
by djp7202 on 2021/03/13 01:23
The booking and selection process was awful. I was confused. Am I working with United trying book a flight or am I trying to enroll in mileage plus. Of course, this comes with the drill of creating id’s and passwords. I pushed through a round trip booking and price. Here’s where I came to a full stop. My first box had a price and there were prices shown downstream. I read this as the price for my depart and then looked downstream and took this boxed price as my return. I was adding two boxes. Too expensive ! I jumped out. I went to train options. Google saw I was trouble. Gave me pop-up travel agent. This was a waste. It felt like fraud case. I got out and started at square one, with United. It was smooth — selection, booking, confirmation, eticket. All user friendly. Thanks
Newark United Employee’s rudest in the country
by Usually happy raveler on 2021/06/17 19:18
I got dropped off by my shuttle service at the wrong terminal. I waited in line behind one person for 15 minutes and went up to the counter to find out if I was in the right area and the woman wanted me to wait in line behind the guy for another 20 minutes just to find out I was in the wrong terminal. Thank God the electronic sign changed above the counter and said transfer counter or I would have missed my flight. Thank you to the man driving a motor cart. Airport employee!! He told me to go to Terminal C we’re all of domestic united checks in. Then my bag was 1.5 pounds overweight and the lady wanted me to get to the back of the line to adjust my luggage. Once again I would’ve had to get in line behind 30 something people and probably missed my flight. United employees all over the world have been friendly and courteous except for Newark airport!! What a waste of money buying a first class ticket!
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Current Version (4.1.35)
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3,979,362 total
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437,840
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97,805
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