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App name
United Airlines
Description
Welcome to the reimagined united app. Our refreshed app offers a more robust and dynamic experience, giving you access to personalized information throughout your journey – all while keeping many of the same features you know and love. Explore new features - Thanks to a redesigned home screen, the united app gives you quick access to important details by opening to the most useful and relevant information. At the bottom of the screen, a streamlined navigation bar will help you find the app’s most popular features. Other enhancements also include a “My Trips” section where you can find upcoming active trips, a “My Profile” section with your account information and a brand-new inbox that stores travel notifications. The app is your all-in-one travel partner - When it’s time to travel, check in for your flights on the home screen and view real-time updates. See what amenities are on your flights and your position on the upgrade and standby lists. While at the airport, explore interactive airport maps to find a United Club location near you. Search for flights and book travel - Look for flights across our global network. When you find one that’s right, book it on the app using money or award miles. Easily manage your reservations on the app - View and change your seat assignments, or enhance your trips by adding Economy Plus® seating, Premier Access®, United Club℠ passes, travel bundles and more. You can also change, cancel or rebook your flights right on the app. Continue using the app in the air - With United Private Screening on select flights, watch TV shows and movies on your own device. Plus, track the status of your checked bags and see which gate you’ll arrive to once you land. Earn award miles with MileagePlus - Enroll in MileagePlus® and earn miles with MileagePlus programs. You can use these miles to book award travel on the app, too.
Thank you!!
by Noahfineart on 2019/12/07 21:49
Thank you for amazing customer service helping me change my flight.
Easy to use.
by Nick nick 565788222111 on 2019/12/07 19:16
Nice app, easy to use, United really has done a great job with it.
Quick and Easy
by jalpt on 2019/12/07 18:14
It is simple to use
Frustrating
by xyzwl9h on 2019/12/07 17:31
This is unbelievable. I can’t even write a review. Unr Can’t believe
Mr
by nick named mad on 2019/12/07 17:17
I am a united member ang I got charged for my bag !
Mr
by Johnzgreat on 2019/12/07 15:04
I am so pleased to see how United is getting better and better and bounced back after some rough time and less than satisfactory service. Keep it up and God speed.
Always Easy Alway Friendly
by UFCILIKEIT on 2019/12/07 14:45
Love flying a United
Worst company
by SlavEli on 2019/12/07 14:11
Low, cheap, horrible customer service. Try to steal your money company. If you have other options fly somewhere else.
Just Frontier and Spirit
by big_lyle on 2019/12/07 12:58
The app doesn’t list the confirmation number needed to check in at kiosk which united bargain airlines makes you do if you don’t purchase a carry on!!!
Best airline website
by Janehowze on 2019/12/07 07:07
This is the only Airline web site that shows where your flight is coming from. Wish they would display menus
UA lost its way
by Big Vuck on 2019/12/07 05:33
Used to be one of the best airline. UA, what happened to you? Don’t you understand you’ll never get the money you chase for? You have to earn it like before.
Terrible
by APPLESUCKS1234 on 2019/12/07 05:32
Can't access boarding pass. In an endless loop.
Thanks UNITED
by Mojavejen on 2019/12/07 00:34
Happy Holidays...Thanks for always taking care of us!
My time stamp is 7:28pm and you are definitely NOT on time
by Jejupa on 2019/12/07 00:32
It’s 7:28 pm and the app says, “On time departing at 6:49pm.” Yet we haven’t taken off yet and it’s way past departure time nothing’s been updated in the app. According to the rep at the airport, it’s because “air traffic control” blah blah blah. Whatever the reason, I use this app to figure out what time my flight is boarding and taking off and arriving so I can tell folks what time to pick me up for “to the airport” and “from the airport. If United refuses to acknowledge this is the #1 use case for this app, it’s useless. As a very, very long time customer of United, this is one of the worst negligent behaviors of the airline to actively and knowingly not update the times for this app. I usually stand by United amongst many complaints but I can’t this time. Negligent of you United.
Too much
by Cherokeedrvr on 2019/12/07 00:28
May nearly $1000 for a fist class ticket that had a connection without 1st class cabin. Ok, no problem except that United wants you to pay more for a preferred seat on second leg ( regional jet) that doesn’t have a 1st Class cabin. I call BS on this. Only reason I booked United was that the schedule was the best for me ( short notice family death) one of the reasons I fly Delta as often as I can.
Boarding Pass
by ThelmaEd on 2019/12/07 00:16
Got an email to view boarding pass. I had to re enter the confirmation number even though the email had it. Got screens on what’s new and got ads. Still have not seen the boarding pass.
Not happy right now
by jim/celia on 2019/12/06 22:53
We made our reservations with our old credit card which gives us free baggage. We had to cancel that card as it was compromised.and did not replace it,because we already had another Mileage Plus card. However, we weren’t informed that we needed to attach our other credit card to our Flight information for confirmation #HVLZQ7 so when we checked in for our flight they. Charged us for our baggage, when we were supposed to get free bags. We are not happy. I spent over an hour on the phone with different people with nothing solved. When I get home, I will be trying to solve this problem.
Too many fees !!!
by Pastor Yo on 2019/12/06 22:20
60$ per bag is ridiculous!!!
Very easy 👍🏿👍🏿👍🏿
by Sinovial on 2019/12/06 20:37
👏🏿👏🏿👏🏿👏🏿👏🏿
Works well
by Shoafdaddy on 2019/12/06 17:38
👍👍👍👍
So Helpful
by Sierra Cedar on 2019/12/06 15:13
So convenient! Really appreciate the text reminders.
Super easy
by zackj842 on 2019/12/06 11:29
Appreciate the ease of the process of checking in.
Horrible service
by laurekay on 2019/12/06 05:04
We were changed from a direct flight to one that connected 12 hours before our flight. The reason was “runway conditions”. However the flight we got changed to (with a 2 hour layover and not direct) is taking off from the same runway and terminal as our previous flight. I’m guessing the direct flight wasn’t full so this is United’s cheap way to cut cost. We are going to miss our appointment that we had for our ENTIRE trip because of this. Customer service was super unhelpful and didn’t offer us a thing for our troubles. Super dissatisfied and urge all people to choose a different airline. Wishing I could out zero stars.
Flight cancellation makes for bad seats
by Pinotgraves on 2019/12/06 04:10
I am 6’3 and 280 lbs. I am now in a middle seat, thanks to cancellation of the SFO-SAT non-stop. Thanks, United.
Check in
by fgtrey on 2019/12/06 01:40
You need to make it easier to check in. This was a process unlike other airlines.
MileagePlus rewards are awesome
by Boll Weevill on 2019/12/06 01:29
Keep up the good work.... only item i’d like to see is terminal details included on boarding pass
Worst app ever
by bahbig on 2019/12/06 01:25
Why making it so difficult
One of the best!
by Bruce Jarnot on 2019/12/06 00:23
United is head and shoulders above other US carriers, so accommodating!
Easy check in!!
by GMLROTH on 2019/12/05 23:58
Love checking in on my United app.
Awful Service
by fuxxoff on 2019/12/05 19:30
Over a3 hour delay on Flight from New Orleans to Newark . United Flight 1885. Then they announce they have no snacks on board, sending everyone scrambling to buy something. During the wait, flights to the JFK and La Guardia left on time. Terrible service
United.
by Pkjones5507 on 2019/12/05 16:30
This app makes traveling easy and convenient
NJ Flight from Houstin Tx
by DPOP$19 on 2019/12/05 14:43
Great Service! United really do care about their customers!
Why fly United?
by i hate united. on 2019/12/05 13:47
This is a terrible company. Never give them your money
United blows
by -(($&@ on 2019/12/05 12:57
Making me see a gated to check my carry-on because I didn’t paid for a bag, is trying to harass me in to paying.... shameful!!
Buying a ticket
by seventyfiveplus on 2019/12/05 12:27
I spend almost $1000 on your airline for one ticket and when I call customer service for help I’m told it will cost me an extra $25 just for help booking thru your customer service rep. This is not customer service it is customer rip off ....again! This is how you thank us for choosing United. Yes we do have choices and mine will not be United again. What has happened to this airline. ?
CEO
by PiarJ on 2019/12/05 12:18
Awesome
Easy to use
by cd49green on 2019/12/05 07:15
This app helps me make decisions quickly.
Fly the Unfriendly Skies
by I am also Mike on 2019/12/05 07:06
This has to be one of the worst airlines. If you fly economy prepare to be treated very poorly and punished for not flying first class. Whenever possible fly with a better airline such as Southwest or Alaska.
Easy to use app
by Todd served in GMM on 2019/12/05 00:24
I am a Delta app user. This United app is easier to use and has more options for flight status and seat changes.
United app
by Jtwhite53 on 2019/12/04 23:11
Great app for traveling!
Check-in
by JWs Dad on 2019/12/04 21:04
Outstanding.
Terrible app
by cbobel on 2019/12/04 18:12
Your app is terrible and I am caught in a loop
Serious plane maintenance issues
by GordonRMorgan on 2019/12/04 17:42
United can't seem to be able to make sure the plane is ready to take off BEFORE boarding and leaving the gate. I had a 3 1/2 hour layover before my connecting flight and STILL had to rebook for a flight getting to my destination at 9:30 pm instead of 5:30.
Super easy
by ErMcRoberts on 2019/12/04 15:34
I love the United app. It is so easy to use. It has the most up to date flight info and it was easy to search for flights using my rewards points! Will def use it again in the future!
Job well done
by midascj on 2019/12/04 14:44
I had to make some changes to my trip and the staff at the premier desk were outstanding! Bravo United!
Home bound
by Mari Pana on 2019/12/04 13:45
Easy access, information is easy to follow, customer and user friendly.
The best!
by jpkny on 2019/12/04 13:45
The United App is simply the best. It makes all my travel so manageable and convenient.
WiFi required
by lcm37 on 2019/12/04 13:23
Only airline app that requires WiFi to use..not practical while traveling
President / Business Owner
by KMH64 on 2019/12/04 12:33
I had the most amazing experience with a United representative this morning while trying to change a flight. Her name is Kylie and she is an “angel” and worked diligently to resolve an issue and did so professionally and with care and compassion. I will never forget this incident and how she made our family’s day, week, month and holiday. Thank you Kylie and United Airlines!
Excellent app
by Jvfdkkh on 2019/12/04 04:08
I’ve been a frequent United flier (1K) for over 10 years. This app has evolved into an outstanding airline app in that time. Easy presentation, intuitive and fast. I love being able to track my luggage with every scan and the ability to shop for best prices/fewest miles is easy to do. It immediately updates with itinerary and seat changes and has great flight status info. There aren’t many apps that do what you need as well as this one. Well done United.
Best Airline Ever
by Birnkrug59 on 2019/12/04 02:39
I won’t fly any other airline but United. Sure there are some hiccups every once in while but I trust United to get me there. Wherever there is. Thank you to everyone at United for everything you do to make travel safe, comfortable and less of a hassle.
Passport scanning
by Jim19130 on 2019/12/04 01:33
Needs updated software. Very difficult.
Best of Any Airline App, No Contest
by VRob4u on 2019/12/04 01:00
Plenty of information, easy to use, fast & accurate. The only airline for which you can access what seats are still vacant & easily change seats, if far enough out before boarding. American hides it, Southwest, well, good luck. Shows where the active flight is for friends or family to check on progress. United sets the standard for the industry.
Bad bad deal
by Puzzle me this! on 2019/12/04 00:41
Just was told that my 2-month old tickets on United tomorrow morning were cancelled by me on the website. NO WAY! I am a savvy app/web user and would NEVER have cancelled this flight. I am furious! If I did it unintentionally there should have been some kind of “are you sure?” Type of query, but I knew nothing I called to ask why I was unable to complete online check in at 10 minutes after the checkin time allowed. The flight was overbooked and the app asked me if I wanted to voluntarily change flights—I said no and this is the result!!! I will avoid United at all costs from this point forward.
A Veteran’s thank you:
by Gavin-Max-Asher on 2019/12/03 23:53
Have been flying UA since 1967. As a student at Notre Dame I flew from Ewr to ND exclusively. As a serviceman I returned from Vietnam on the airline...U2B4. My only request was for “real milk.” The stewards were so kind.. since then I have travelled throughout the world enjoying the many amenities the mileage plus offers. It has been a pleasure I hope to continue to enjoy..
Mary Mitchell blessed me ❤️
by 00S7EFEN on 2019/12/03 21:42
this wonderful woman helped me beyond belief! I thought my flight was for PM instead of AM so I got to the airport 1.5 hours late and she put me on the next available flight without charging me a cent. I had never flown United Airlines before but because of this spectacular lady, I was able to spend the holidays with my family. I will only fly through this airline from now on. you officially have a happy, grateful, and forever customer in me! thank you again Mary ❤️ virgos unite!
Unacceptable
by JMSXX on 2019/12/03 20:49
App crashed within 10 minutes of beginning the flight and wouldn’t even load or open. Left on a long flight with no entertainment... @United if you are going to cheap out and not install screens on your planes, then at least design a stable app that works...
App review
by hateintro on 2019/12/03 20:40
I hate the intro on the United app. Is there a way I can disable it?
Pleasant flight !
by " Gem " on 2019/12/03 19:17
I had a great flight with United coming to São Paulo, on time and pleasant crew ! Looking forward to using United in the near future!
Infrequent traveler
by Bluemarge on 2019/12/03 19:09
Tight seats
Muy bien y sencillo la app
by Mamamammamamamamknbffb on 2019/12/03 17:30
Hola
Check in process
by Rasbrown on 2019/12/03 17:13
Passport reader needs improvements.
Bad app
by profbags on 2019/12/03 16:59
This app is not good. Do it over fo half credit. No extra credit available because you half assed it on the first try.
Where the confirmation number
by kalabam74 on 2019/12/03 16:21
Why did you get rid of that on the app? Check in was a mess this morning? Put it back on the apps main screen please
Check in
by Ram Z11 on 2019/12/03 13:57
Your “check in” is impossible to find. Took 10 minutes to locate. It should be prominently displayed. Not shown on secret page in number 2 font. The worst airline app. I fly every week
Manipulatively uses permissions
by Sithious on 2019/12/03 13:15
The united app mimics the request for push notification permissions when you go to add a ticket to your Apple wallet. It claims that in order for Apple wallet to work, the united app need push privileges, which isn’t true. If you ignore the prompt, the ticket will still appear in the wallet, so it seems obviously manipulative.
This app saved my life
by MOOSELISHISH on 2019/12/03 09:50
I was going on a trip
Great service improvement
by acmg1992 on 2019/12/03 07:51
Very glad to be a passenger. Your communication is very efficient. Boarding and air hostesses services are excellent. Keep it up
Some airports doesn’t come up in app
by majer41 on 2019/12/03 07:38
I like the United app Very friendly But some smaller airport the doesn’t show it Example in Debrecen Hungary On web it shows in United.com But on the app it doesn’t show Please update Thanks
Charges and frustration
by Leroy Wignot on 2019/12/03 05:18
More charges to do anything, can’t get seat until you check bag. Can’t even carry on bag with basic ticket. Last united flight
Simple and Easy
by Regularbronyboy on 2019/12/03 04:52
The app is user friendly and just a great tool for travelers. Straight forward and simple. I love it! Thanks United
Great App
by jagcap on 2019/12/03 04:27
Very easy to use. Lots of easily accessible data. Highly recommend.
Quit it with the Star Wars ads
by Stuck in Union Station on 2019/12/03 03:35
I dint want to have to look at a stupid Star Wars advertisement when I open the app.
It’s better than it used to be. More leg and bathroom space.
by Jim NL on 2019/12/03 01:28
More room, more comfortable than before.
Excellent
by Whidbey 82 on 2019/12/03 01:07
Easy check in, plus the text reminders etc. No hassles. Love it.
Great Ap
by Ralph Jerome on 2019/12/03 00:30
I like the ap
Worse than spirit
by TheAppIsTheDevil on 2019/12/03 00:16
Not a fan of your basic rxonommy it NICOLE And dimes you. Can see what I’m typing either
Very disappointed
by rudywinston on 2019/12/02 23:51
Horrible service. My teenage daughter’s flight back to college was canceled two nights in a row and we had to fight with customer service to get her on another flight! And then United tried to charge us an extra fee. We’ve been United customers for 20 years. Hard to believe.
Volunteer for other flights
by omoni_4_BTS on 2019/12/02 23:49
It would be a lot easier to volunteer to change flights, if you showed where the new flight being offered was connecting through. I would have done it, if you showed me the options.
Bags
by Mineixha on 2019/12/02 22:18
I don't like that they don't accept a carry on, because it's an additional cost.
Mrs
by 1234sharan on 2019/12/02 22:13
I paid extra money to pick seat when buying ticket and at check in was switched to a seat further back. Will I receive a refund for worse seat?? Doubt it!
Baggage
by inf2cav on 2019/12/02 20:36
I personally think that tickets are high enough w/out having to pay a baggage fee. It’s always something that adds more money to what is suppose to be a great vacation. Those hundreds could be spent on family adventures or food! Just saying
Great experience! 💝
by Sophia_Playz on 2019/12/02 20:10
I honestly don’t understand why there are so many bad reviews. United is at an affordable price, and it flew us where we needed to go with no hassle. Great airline, I would totally recommend. Got there a few hours before boarding, got through security, and then boarded. No issues with delays, or anything. We took off and then got to our location within 3 hours. It was really good because the flight attendants helped us with whatever we needed and provided food, drinks, blankets, and pillows for all passengers. It is also an awesome thing that they provide you with movies for entertainment, since there is no way to reach internet on an aircraft. The United Airlines app is very helpful with information. You can sign up for a text message subscription service and get new details about your flight 24/7. There should not be this many bad reviews because United Airlines gets you the best experience for the best price.
Horrible app.. have to dig to find out how to get to boarding g pass
by sh6665 on 2019/12/02 18:40
Should be first thing on screen!!!
Easy peasy
by T. Elvis on 2019/12/02 15:22
One of the easiest apps to use. So far.
Getting better all the time except
by Weeks Hall on 2019/12/02 14:59
I need to let the paper go
Great app
by SpookyDC on 2019/12/02 08:28
Love the United app. Works without issues and is very reliable and faster on flight updates and gate information such as gate changes. Often find the app is ahead of the airport staff on delays which has allowed ne to get 8nto the queue faster to seek out alternatives to avoid missing connections! Easy to use and navigate and comes in handy on flights when inflight screens are acting up as you can still watch movies, etc on your own device.
Passport scanning software - doesn’t work
by G_ChipT on 2019/12/02 07:16
So you want us to scan our passports? Yet you rely on the app to actually take the photo and you provide zero insights into why it will not take the bloody photo. I had it aligned and do my best to ensure that the reflective surface of the passport didn’t blind the camera and still nothing. Add this to the overly complicated app and you get a rating of 2.
Check in
by James e Crack on 2019/12/02 03:57
Why do I alway have to use a confirmation # to find my flights
Wow
by ua1m1k on 2019/12/02 01:35
Love the new features and layout.
No complaints
by Tia says on 2019/12/01 21:54
This app is amazing, makings reservations and monitoring your miles so much easier. Highly recommend.
Ridiculous
by stop fkyinf united on 2019/12/01 21:49
I had to get off a plane because someone had a pet in board and I’m allergic. I paid for a business class ticket but am in a middle seat in coach now because United has now respect for pet allergies.
Very helpful !
by eeck62 on 2019/12/01 21:36
The United App has been super handy for my travel and family travel, recommended !
Dependable service
by MomMallin on 2019/12/01 21:09
United airlines is my first air flight of choice. The dependable service is the most important part of my choice of Airlines.
Great
by czcfd22 on 2019/12/01 19:15
Great
Bare minimum
by Bradyrobin on 2019/12/01 18:30
Things I can do on other flight apps either not available or hidden
Don’t Fly United - no matter what!
by RBA-22 on 2019/12/01 17:30
United changes departure times, changes seat assignments, locks bookings, cancels flights — and doesn’t tell you. We were flying home from Hamburg with a United booking. The first leg was on Lufthansa (a Star Alliance partner) from Hamburg to Frankfurt, then to Dulles in DC on United. Our flight from Hamburg was scheduled for 3 pm. We tried to check in online, but were blocked. No reason given. That morning we checked the departure time again - the time had been changed from 3 to 2 pm. We raced to the airport, got there 2 hours in advance of the 2 pm departure (i.e., lots of time to check in), but Lufthansa couldn’t check us in. United had locked the reservation. Standing at the counter, I called United Customer service in the US. They couldn’t do anything either. We missed our flight. We had to get a hotel room over night and fly the next day. We never received any notification, by email or otherwise, that United had made these changes. And, despite filing a complaint, we got no reimbursement for the $175 hotel bill. I checked with two other friends and their experience on United. Same thing happened to them. No emails were sent to any of us. Never, never fly United. They cannot be trusted.
Concerned Customer
by jdkmt on 2019/12/01 16:13
Your site and teams need to be more focused on the customer experience. You’re great employees are being impacted by those who aren’t delivering on your promise to customers.
Boarding Passes
by ed89999 on 2019/12/01 15:53
Takes forever to get boarding passes. WAY too many hoops. Far inferior to your competition.
Poor experience on my recent flight- Expected better service for Premium Golda
by 8627352 on 2018/08/21 00:30
Had booked a round trip from EWR to Delhi. While the flight to Delhi was smooth, the return flight (August 11) was delayed by over 18 hours. After haggling with a United representative on the phone for over 45mins I was told that I could only be given a flight back option from Mumbai if I made my own arrangements to fly to Mumbai. I needed to get back to Newark by Sunday and did not have many options, I was finally given an option to fly via Munich with about a 4-5hours layover in Munich. While I my original booking was on ‘Premium Economy’ my booking on Lufthansa was done on a regular coach class and was given a middle seat to travel overnight. At Munich I went to the Miles and More lounge and presented my United Club pass (knowing that they are part of Star Alliance), however, they said that the United Club pass is not acceptable at their lounges. So I had to sit around the Munich airport for the next 4-5hours. Overall, was a painful experience and I expected better service for a Premium Gold member.
Delays and cancels, Excuses and lies
by Jumpinjack8901 on 2019/07/24 06:20
11 delays on our flight down from Sioux Falls to San Fran for a memorial service of a friend who passed away. Then they cancelled after midnight. Sent a crew from San Fran to pick us up but they ‘went illegal’ the ticket agent said. Did not put us up in a hotel and had to sleep on a chair in the airport. Then had to switch airlines just to get a flight out then next day. ON THE RETURN FLIGHT days later they started the delays before we even got to the airport. Went right to customer service when we found out this would make us miss our connecting flight. They said they booked us on the first flight out in the morning, but that was a lie. When we got back to the Denver airport they had not booked us and we were just on stand by for the next night. They did put us up in a hotel that smelled like skunks, after waiting for 2 hours to get to it. Ended up losing 2 full days in the airports because of United. This was our first and definitely the last experience we will ever have with them. Nothing but excuse after excuse, from maintenance, mechanical, fuel spill, you name it. Also said it was weather related but there was blue sky where we were flying into. When I told the ticket agent that excuses are one thing but lying about booking us on other flights are another, she got up and walked off. Wasn’t mean with her, just flat exhausted and at my end. Just stated a fact in a calm, quiet voice. Never, never, never again.
First time with a terrible experience
by Chris Nunes on 2019/09/16 17:56
I was paying for a flight and had to come to another airport to get a flight because one of the company employees told me I was late for checking (I was on time and I had 15 minutes yet) and while I was waiting him to see what was going on, someone else came 10 minutes after to help him. After 10 more minutes, while he understood the mistake, my flight was gone. After that, I took a plane with no internet from DC to Texas (I was paying for it and instead of telling us that they were having some issue, they kept saying that the issue would be solved in a fez minutes). Also, I was paying more so I could have a seat with a window view, but they put me in the middle seat. Coming back, they’ve changed again my seat for a middle one very on the back of the plane, without plugs and where I couldn’t almost fit my legs (and believe me, I’m a short guy). This flight was also paid to have a window view and plugs to charge my phone. On that time, we had internet, but I couldn’t use it because doesn’t matter if you plan ahead with them and pay more, you’ll seat whenever they want you to seat. At home, it took a long time and many calls so they would give me my money back for the seats I’ve paid for and the internet I was never able to use. And about the app, it was normal and it got my entire battery while using it.
Disorganized, confusing and not convenient
by CodyMafatu on 2019/09/24 22:07
This app is not only not user-friendly but it’s counterintuitive. Why do we have to search all over the app just to check in for our flight why do we have to type in our last name when we’re already signed into the app and why do we have to search everywhere to pull up our boarding pass, why do we have to click link after link in order to access the flight information - no one appreciates you rearranging everything every couple of months. This app is one of the worst flight apps I am a frequent flyer and this is by far the worst of all airline apps. How would you like it if somebody snuck into your room and rearranged everything and then you can’t find anything- well that’s exactly how it is every time I open this app and you’ve updated it. You still haven’t found an easy solution - there’s only three things we need from this app one, east check-in and easy access to a boarding pass. Two, easy access to the boarding times and to see flight information, standby information etc. And three, the information on where to go for our gate. Currently, the boarding pass doesn’t even have the gate information and there’s too many links and too many options. it’s unclear, unorganized and confusing. Whoever you hired to create this app was obviously an amateur.
United doesn’t give you the heads up that your transatlantic flight won’t have screens for movies
by dawwg on 2019/08/04 09:42
When they send you your confirmation email they should give you the heads up that you need to bring a device for each of your kids for your transatlantic trip, AND that you need to have pre-loaded that device with the United App. We were traveling in Spain, and my data plan when I travel is limited, as it is for most travelers. And suddenly I’m facing a transatlantic trip with no movies for my kids. Which is fine if I know ahead of time, but not if we’ve all been trained for decades that transatlantic trips have movies for kids. Instead I’m scrambling to try and download the app onto my and my husband’s phones, using our limited international plan. Needless to say it doesn’t work, because the app is too big for international data plans to download. And they don’t even do you the curtesy of providing you WiFi so you can actually download it. My kids’ device has no cellular plan so it was simply not an option to download it onto their device. So, United messed up YET AGAIN in having ANY empathy for their travelers. They institute these unilateral changes and give no heads up, and no way of remedying the situation when you find out about it in the last minute. They are truly amongst the worst airlines out there, and I guess this should be no surprise.
Total joke to checking in online
by Deadharted on 2019/08/06 15:17
I always checkin 24 hours before departure on any flight. I purchased my ticket knowing I did not need to bring a carryon bag or check in anything. I do this because I like to go straight through security and have my boarding pass with me on my phone, and when I land head straight to my shuttle without waiting for baggage and head straight to work. However, trying to check in with United they say because I didn’t have a carryon or checked bag I need to see a ticket agent for my boarding pass! The whole point of basic economy was to not bringing anything to check in. So this forced me to purchase a carryon. So I do, and pay the extra $30, (which was the only charge the representative over the phone informed me of) and I will walk my carryon to the gate with me as I do with all other airlines. But, United says they will still force me to pay an extra $25 gate handling fee on top of the $30 to have them carry it from gate as I board to the plane. What is the definition of a carryon if I don’t carry it on and off myself!? Now I have to wait at baggage claim at my destination to get my carryon?! Ridiculous! Huge joke and will try my best to never fly United! Just another reason to fly a different airline. Thanks but no thanks! United I stand with all my family and friends to never fly United airlines with this experience.
Yoluu get more entertainment from reading this review than by using this app!
by Atomik81 on 2017/10/12 14:41
Tried using the in flight entertainment on my IPhone on two separate trips to no avail. I’m an IT Engineer with a PhD in computer science so I’d like to think I know a few things about making stuff work however I tried almost the entire flight to make the movies play. I finally asked the flight attendants what the secret was and neither of them knew. One checked the system to make sure it was on and then came back to tell me that someone in first class had it working on their iPad. Well congratulations to them up in first class! Maybe that’s the secret us regular passengers back in coach would like to be entertained as well. I travel weekly for my job and all my apps and devices are all fully updated so I’m thinking this is just a crappy app/system. The trailers play without issue just to tease you about the fantastic movie you are about to watch but then like a kid who’s parent tells them “no you can’t have that ice cream” all your hopes and dreams are shattered into a million pieces. My recommendation for the best results with this app: Delete it and fly on American instead where the planes are newer and their stuff works as it should, Otherwise the only entertainment you are going to get is spending your whole flight trying to get this app to load your movie.
Maybe it’s me....
by Sjdudjsosjxb on 2019/09/28 14:17
I find this site extremely difficult to manage from my cell phone. Even when I’m able to sit and take my time, I cannot find the information I need. Sometimes I’ll try to check other flight options and I end up losing my original option. Trying to find an updated standby list while you’re in a hurry? forget it. Yesterday, my flight was canceled and the App did not update to show this for almost 2 hours after the cancellation. Today, I went to the gate listed on the app (as a hopeful standby passenger), when I got there the screen said “gate change, ask associate for details”. There were no “associates” to be found. The app still showed original gate. Finally found a monitor which showed new gate. It was .9 mile walk to new gate (literally, not exaggerating). Once at new gate, I asked where I can find the standby list (because I cannot find it on the app) They laughed at my unrealistic optimism and told me to check the app. So I used the archaic app to look for additional flight options. When I did this, I apparently removed my name from the existing standby list.... if I ever get home, I will make it a point to delete this app and go back to waiting 30 minutes to speak with a representative on the phone. The app is almost as bad as the airline, itself.
An awesome time saver!
by pltandy on 2018/05/21 14:56
Access to my ‘ticket’ and flight information is so quickly is awesome! Wow, I remember having to go down to a ticket office(30 min) and spend an hour having someone else tell what they thought my flight options were (60min) and then having to print a ticket and keep up with it(never) and then strategically place the ticket where I can present it to 4 different people so I can make it through the airport including checking in for flight (60min+) then security, gate agent, and flight attendant all while stopping to check the board for which gate (15min) and any updates and heaven forbid I have a connecting flight and another flight coupon! Only complaint is I seem to have to closedown the app to get it to update added reservations - even if I made the reservation with the app. But maybe that is because I have gotten so used to having the information right away! It actually seems like the app, through notifications, gets the updated flight information quicker than the gate agents and flight crews! Makes me feel like a seasoned traveler - Well Done! Keep those updates coming.
Review
by RB Dawg on 2019/02/04 17:58
I’ve been using the app since about September. Worked great. Like everything about it. The last 2-3 weeks it seems to not work correctly. I had flights canceled then rescheduled and seem not to be able to use the app. When the flight is done it should get off the app. No need to see my flight from yesterday. I’m now trying to check in and it shows my flights from yesterday and today, even the canceled one. It needs to clear out. I have shut the app down cleared it from history. Sign in and same thing. How am I supposed to check on flights this way. I then tried to put in my reservation number and name and have to tap the screen several times and wait. I know it’s not my phone because if I tap “search” once it tells me I have to put a reservation number and name. Duh! I’m trying but it won’t let me unless I tap my screen 20-50 times. Then I have to go through the same tapping for my name. Very frustrating. This needs to be fixed asap. I gave it a 4 star because when it’s working I really don’t have any complaints. I like it better than American Airlines app.
Good App - Terrible Company
by ADT fan in distress on 2018/04/27 09:22
What goodness does an app add if the “state of the art” Entertainment technology is useless when the plane WiFi does not work? Many upset customers, Bose and iPhones ready, asked the attendants if this was common. “It happens all the time”. Coast-to-Coast without Entertainment. What good is it to be able to “manage” your miles when United uses de PQM miles scam to credit miles (got less than 30% of my true miles credited, it will take me years to build enough miles to get a domestic free ticket)? But it won’t happen because I avoid United with passion and even cancelled their credit card. What’s the point? My problem with United is United, not the app. United has forgotten its customer focus and to reward loyalty. Forget even the flying experience, just take a European carrier and compare. United apps would be really useful if they were built on a platform of customer service, clearly what United is not about anymore. So I avoid United at all costs, gone to better carriers with more inferior apps.
Terrible service and mistreatment
by !;'wjzhyueneb on 2019/11/17 23:43
I was waiting to board a flight with a group of friends In Phoenix when a lady complained we were too loud. Customer service agent Angela Jackson came over and asked if we had been drinking. The answer was “yesterday” And she said we couldn’t fly. I was continuing with the boarding process and got on the plane. After everyone boarded she came onto the plane to get me off. I complied and the next conversation was absolutely ridiculous. The flight attendants looked at her like she was crazy. Everyone confused as hell. But she is “the boss” and it was done. Proceeded to say she couldn’t put me on the next flight because there is not enough time to “sober up” then told me I would be re-evaluated. When I asked what the evaluation process would be she told me to “stop” or I could talk to the police. She admitted that it is TSA that does the screening and is trained for that. To overbook flights and operate in the way she did to get us off the plane was highly unprofessional and she was claiming she was the highest ranked supervisor at the airport. Never have I felt so disrespected I cannot believe that United would put someone like Angela Jackson in charge and unchecked. Would not answer simple questions about my itinerary. Would not outline Or set any expectations. Ridiculous.
Bad experience, good app
by Natttttt D on 2018/03/16 14:01
I flew United for the first time in a while and I found that, compared to other airline apps, their flight statuses were updated the most frequently/accurately. It told me about delays before the gate clerk even knew. As you could’ve guessed, this unfortunately means that I was on a delayed flight which caused me to miss my connection on the last flight out of Newark for the night. The app let me know right away when my connection took off, preventing the hassle of running to the gate to check, and immediately presented me with options for next steps. It provided the next United flight out of Newark and guaranteed me a seat, while also showing me flights out of nearby airports, like LaGuardia and JFK, in order to more accurately assess options and get to my destination as soon as possible. Thank you so much for alleviating the stress in a tough situation! I’ve never booked a flight using the app, so I cannot speak on that, but my experience was great.
Disappointing 1st flight in years!
by United passenger NC on 2018/07/20 16:47
I haven’t flown in 15 years, so I decided to take United after hearing good things about them. My experience was less than enjoyable. After deplaning in Houston and being unfamiliar with airport, I discovered my my next flight was leaving from a gate clear across the airport, so rushing through to arrive at my gate on time, I discovered the plane was delayed for over an hour due to bad weather in NJ. Then, they call us to board only to find out that there was a problem and we would be delayed another 15 minutes, not a huge deal. However, these delays continued for another 2 1/2 hours! We were given ridiculous excuses, one after the other, without a sincere apology or the truth. Perhaps the airline thought we should all understand and comply without a genuine explanation or compensation. They did allow us to watch a movie for free, but still charged for alcohol. When you have friends or family waiting for you at your final destination and it turns out to be 3:00 am, I think the responsibility lies with United to be sure everything is taken care of before asking passengers to board.
Great experience! 💝
by Sophia_Playz on 2019/12/02 20:10
I honestly don’t understand why there are so many bad reviews. United is at an affordable price, and it flew us where we needed to go with no hassle. Great airline, I would totally recommend. Got there a few hours before boarding, got through security, and then boarded. No issues with delays, or anything. We took off and then got to our location within 3 hours. It was really good because the flight attendants helped us with whatever we needed and provided food, drinks, blankets, and pillows for all passengers. It is also an awesome thing that they provide you with movies for entertainment, since there is no way to reach internet on an aircraft. The United Airlines app is very helpful with information. You can sign up for a text message subscription service and get new details about your flight 24/7. There should not be this many bad reviews because United Airlines gets you the best experience for the best price.
Misinformation
by Everynicknameeveristaken!!! on 2018/07/29 16:31
This app is good for one thing, making you miss your flight. It will repeatedly fail to update you on flight changes, in my case it told me the incorrect gate, causing me to almost miss my flight. Unfortunately, United has also caused the most unforgivingly miserable and unprofessional flights of my life. My flight was supposed leave at 10:36pm, the time is important. Got delayed till 1:30am. I waited until 1:30, than I received the notice that the flight was delayed until 10:35 in the morning. The best part, 12 hours is a full refund. But because it's at 10:35 not 10:36, that one minute makes sure I don't get a refund. The result? Cozying up on the floor of LAX all night. The customer service will be sure to make your experience even more miserable. You can enjoy waiting for over an hour, to than be fed misinformation about upcoming flights, claiming there were no more flights headed to my destination. However, all morning I watched as people in the wait list slipped on to more flights, flights that customer service claimed didn’t exist. The bottom line is, this app is an impressive reflection of what flying United is like. You shouldn’t need this app, because you shouldn’t fly United.
Frustrating finding flight info or progress to premier
by katie111222333444554 on 2019/05/22 19:37
I travel for my job, basically every week. When you have multiple flights booked, the app makes it very difficult to find the info on your later flights until your current flight has landed. You have to go into your profile and do a roundabout process in order to locate the info on your other flights, or even to check in for your return flight (which is very frustrating if you fly in/out of a city in the same day). Also, in order to see my progress towards premier, I have to click the link in the app which takes me to an external site where I enter my login info again. This is annoying bc I can’t remember my rewards number, so I end up getting locked out after multiple attempts and need to change my password. Another thing that I just noticed is annoying when trying to submit this review is that I have to enter a nickname for myself when submitting. I’ve now tried 8 iterations of my name but all have been previously taken, so apparently I cannot submit a review without a unique nickname. This is ridiculous.
Not reliable
by Keely15789 on 2019/06/19 13:01
Got here nearly 40 min prior to my flight and was told at the counter that I have to be 45 min early in order to put my check in luggage under the plane. Was never informed about this policy in the many years I’ve traveled . So I was stuck at the airport for 3 additional hours until the next flight to my destination. Had plans in my destination that had to be cancelled due to this policy. The airport was not busy at all yet the woman at the counter refused to let me on the 7:25 flight after arriving at the airport at 6:40 which is technically 45 min prior to my flight. I have never had this problem on any airplanes I’ve flown with. I was at the original departure gate by 7:05 as I watched my original flight leave 20 min later. Now I can understand if I had arrived at 7 am for my 7:25 flight but I was there prior to 6:40 yet was still unable to get on this flight because of this new policy??. Very upset with United. I could have easily made my original flight but the lady at the counter refused to oblige. Was hesitant to fly with United due to their previous history of the French bulldog dying in the overhead bin incident but this has solidified my choices in the future.
Flight delay.
by Speakinc on 2019/01/04 18:23
Our flight was delayed by two hours. We luckily had two club passes but it really should have been comped. On flight could not watch movies because my adobe player on my Apple laptop is too new so only could read what I had already downloaded. Food in club was cold and mediocre compared to our delta club experience. Definitely not worth how much a day pass would cost. Also the day passes expire which is annoying when you often do not have time to utilize the club. Overall very disappointed in my United experience. We will now have to Uber home which will cost us $80 since our daughter now can’t pick us up. Flight attendants were very nice and seats comfortable as a small positive. Other airlines use the go app making it easy to use the entertainment especially since no screens on planes anymore. You need to make it easier for your customers. Will think twice about using United in the future since this was the second trip in a row with problems and my daughter just had a bad experience with plane problems and no email about flight being cancelled. Sincerely, F. Spokane
Boarding process at gate
by Wyliekid on 2019/07/18 14:28
The boarding process at the United gate is very confusing which I think could be corrected with little effort, based on my experience at competing airlines and reviewing their processes. There are 4 boarding groups (at least 4 anyways as I was group 4) but only 2 roped off lines each being clearly labeled as line “1” and line “2”. Between the chaos of passengers hovered around ropes early and out of turn, and the loud speaker rapidly talking things like, “now group number three go through line number [and spit off some number other than three]” and repeat the process for 4. I don’t understand why the gate can’t be organized such that a group 4 passenger could get in a line that’s labeled #4. This is also extremely difficult, if not impossible, for a hearing impaired person to comply with the airlines instructions. I was not the only person having this issue on my recent flights.
Difficult
by AverageTraveler on 2019/07/23 18:36
For a very brief review: Our flight was delayed then cancelled when the incoming plane was diverted due to weather. United policy does not allow passengers to retrieve their bags without “special permission” which meant 4-7 hour wait after request. To find this out and ‘request’ our bags we (me, wife, 2 and 6 year old) had to stand in customer service line for 2 hours (no exaggeration). Could not get a flight until 2 days later. 2 days without bags when you have 2 small children is very difficult to say the least. Furthermore the “track your bag” option never updated and thus we had to wait on hold for bag service representative for 30 minutes to track. I feel if a flight is cancelled there HAS to be a viable option to retrieve your bags (that are AT the airport) while you make new travel arrangements. This now is glaringly evident when traveling with children that need (bottles, medications, etc). We did, as recommended, keep some of these necessities in our personal bags but we booked economy thus no larger overhead bags were allowed. We certainly didn’t entertain the prospect of 2 days without bags for such a simple direct 2 hr flight.
8:42AM
by Maggieleane on 2018/08/01 13:05
The last two times I have dealt with Agents Maria and Michele both were very helpful to me with my questions. It was a great improvement over being charged $500. Extra for the same flight. I still have not received the check for the overcharging When I called it was told to me I made two reservations. I had to go through a agent because I wanted to change the credit card United has on file. Instead I was charged on both credit cards with two different confirmations numbers but you could only print one itinerary out. The agent who helped me then was Dominick who also very helpful although he kept insisting that I made the reservations. I asked why my credit card number wasn’t changed since that was what I had called for in the beginning. I will try at the airport. In fortunately I did not get the name of the agent who issued The original two tickets.
Customer service
by Nica69967 on 2019/10/13 09:27
Customer service experience this week was horrible. My flights were cancelled multiple times due to the typhoon in Japan, and the process to call Global Services to arrange new flights each time took both my husband and I hours. We spent well over 3 hours of our vacation waiting on hold just to try to speak to customer services. It’s unbelievable that Global Services customer service doesn’t have the basic telephone option to leave your phone number so a customer service representative can call you back when they are available, rather than sitting on hold on the phone for over an hour. In addition, once you finally reach a customer service rep, they don’t ask for a call back number in the case the call is disconnected. My husband spent over an hour on hold while we were trying to dine at a nice restaurant because another one of my flights got cancelled. After speaking with the customer service rep for a short period of time, the call disconnected. The customer service did not call my husband back, so he had to call back and wait another 30 minutes on hold to again reach someone.
Cancelled flight... BUT I WAS NOT NOTIFIED
by Basic economy bias on 2019/07/07 21:08
I reserved my United flight through Expedia and upon my attempt to check in, I discovered my flight had been canceled. I had not received any advance notice via email or mobile text message, although both are set up via United information portal; nevertheless I contacted Expedia to see about changing my flight and was informed that because the flight was schedule through United Airlines, I would need to contact them in order to make any changes or select a different flight. Not only didn’t United fully assist with my request, they proceeded to blame me for purchasing a “basic economy seat” on their flight as the reason that I could not arrive to my destination via a different flight despite the fact that my current flight had been cancelled. Occurring to their Customer Service rep, Michael, it was not the fault of the airline that they were unable to accommodate my paid ticket as well as get me to my destination at the required scheduled time! I’m very dissatisfied with the customer service and level of service offered by United am not sure that I would fly them in the future
Clunky
by New to United on 2019/08/11 18:14
App is super clunky compared to other airlines. When I’m logged in, why do I have to put my confirmation number in for a flight to check in, you have that info, just bring up the flight that I am eligible to check in for automatically. Not in basic economy and trying to purchase early boarding and nothing happens when I click pay to purchase, finally gave up. Have you sold out of this feature or do I already have because I purchased a better seat location, a message would be nice. Also, once I purchase a better seat location for say like $33, I should have the option to upgrade that again to economy plus closer to the flight for the difference of my initial purchase and the cost of economy plus. And finally, when I have pre-paid for luggage, why do I still have to wait in line at kiosk, put my confirmation number in yet again ( could never get cc swipe to work) so that it prints behind the counter. At Delta, you go straight to luggage drop if you pre-paid and skip the kiosk. Systems just clunky and not user friendly
Disappointed
by GeorgeAcosta on 2018/08/03 00:52
I have been a United customer for over 20 years now. I have reached every level of status in my time with United except for global services. Year after year I have taken extra measures to maintain my 1k status only to realize that it has no significant meaning anymore. I find that especially this past year I am in economy plus on most flights. I am not getting upgraded like previous years. I’m treated just as poorly as everyone else. So I have decided not to participate anymore. I am buying a first class ticket on the cheapest Airline whatever it may be...Jet Blue, American, JetSuiteX, Delta.....etc. I just don’t care anymore. Unless you are Global Services.....you are just like everyone else....which means.....treated like cattle. Squashed into an uncomfortable space for hours and expected to accept it as if it was an amazing experience I didn’t even deserve to have. DONE.
App is winning me over
by KenInUtah on 2019/04/22 13:49
Remember that reviews are about the App, not the Airline. Just saying. I have to give United props here because they have responded to criticism and squashed a lot of the bugs and issues when this app was first released. I am very happy with the features and the performance of the app now. I especially like the instant mileage credit once the flight segment has been completed. Remind me why it used to take 2 days? Thank you for that! I use WiFi Every flight and I’m able to log in easily. I do not use the entertainment option often so I can’t comment on that, but I am able to browse the options fairly easily. I would like to see the ability to select Airline and Non-Airline activity in the account summary section. I fly a lot and scrolling though all the flight segments to get to hotel/dining point activity is cumbersome.
Why I like flying United
by bthum on 2018/11/28 17:47
My wife has been a loyal United customer for the last 35 years. When we met seven years ago she explained the reasons for that loyalty. First, they Always get her home even if a problem arises. Second, she receives economy plus status without asking, third, free baggage, and then there are the increased returns on miles accumulated. And of course the many warm smiles she has received over the years along with a level of kindness and civility not in much evidence these days on certain airlines. I have witnessed all this firsthand and my legs being much longer than the average person’s have come to appreciate the extra space United can provide for their longtime admirers. While airline profits have shrunk along with seat spaces, United still embraces the quaint notion that a smile is the shortest distance between airline employees on the front lines and their valued customers.
Don’t do it, use southwest or anyone else
by Renateaux on 2019/01/29 13:42
This is by far the worst airline there is, at least now. Download the app then PAY for WiFi that doesn’t work. I’m a die hard southwest person because it’s cheap with loads of features (free checked bag!) and actually consistently friendly staff. The forced in-person check-in for basic economy is insulting, pointless, and actually hurts their own efficiency. Every time I chance it I have a terrible experience. Broken, old equipment, late/cancelled flights, rude or inexperienced staff, terrible service and weird nickel-and-diming policies. As soon as anyone comes close to some of the exclusive routes they have, this airline is doomed. Go ahead remove this review if you must but I’ll still tell everyone I know and post to social media what a terrible experience I’ve had here every time I have to do it (with work, or whatever moronic business thing that uses them still for the stupid “perks” and miles stuff; stop it, rich finance guys. Use a real airline and help everyone out by letting united die by its own knife.)
So bad it must be intentional
by lamestuff on 2019/04/16 18:11
This app is so horrible it must be by design. Everything i have experienced is more difficult than is should be, non sensical, unintuitive, or just plain doesn't work. Perfect examples, you will be logged into the app yet you have to manually enter your frequent flyer number through a series of difficult to find links. Why would it not autopopulate in every flight on the app when you are logged in? By design. Or today i tried to find a baggage receipt that i payed for on the app so i can get reimbursed by my employer, there is a page that asks for a confirmation number and last name for the flight, even though i am logged in and my flight history is right in the app! I mean, why bother being logged in at all if nothing autopopulates and flight history doesn't work. Then after i input a confirmation number and last name that i shouldn’t have to, what does the app do? Doesn’t even work “data service unavailable”. So now i cant get reimbursed for baggage. How in any universe is that going to work for business customers like me? Hey United, DO BETTER!
Excellent customer service on phone but poor United waiver policy
by mvresident on 2018/09/10 22:18
For the last day, I had been calling United Gold service attempting to switch my Wednesday flight out of CHS to SFO in light of the pending hurricane. Only one agent -Nettie -worked today to get me switched onto a CHS to SFO flight tomorrow -the LAST available seat on any flight out with hurricane Florence approaching SC. Even though the SC governor had ordered an emergency evacuation order hours ago, United had not received the official waiver and the previous aGents with whom I spoke said I would have to pay full fare in the absence of an official United notice. Nettie, on the other hand, was very proactive and grabbed that very last seat out for me- and the official waiver came through just after she completed the change. A word to United management. When the governor of the state issues an emergency alert (as he did yesterday) United should have permitted their agents to switch my flight at no charge at that time. Even today, your waiver was issued a number of hours after the release of the governor’s evacuation order that is to start at noon tomorrow . I believe that your agents should have discretion to make even an exchange in light of the tremendous amount of publicity that warned about this hurricane. I just feel lucky that Nettie was able to find that last seat for me.
Data is not reliable when flights are changed or delayed
by Agent Zordak on 2019/11/11 20:15
Very disappointing app when it comes to dealing with changes and delays in flights. It tends to show old information like “flight is on time” when other sites are already showing that your flight has been delayed. Sometimes takes an hour or so. Better to use Google or other tools to check on flight status. There are other flaws, like failure to show what terminal a flight departs from in some cases, again requiring me to use other sites to get basic information. Today a couple of times the app gave an alert saying flight details had changed, but could provide no hint about what the change was. Quite an infuriating app when you need updates, accurate information. Sometimes the info is contradictory, like today saying that my 45 minute flight was on time, but would require 3 hours. What it should have said was that it was delayed two hours. So many little flaws and inaccuracies. Don’t trust it when it counts.
Maxine would be proud
by 14th hole on 2018/07/17 16:16
United has done a great job during my over 50 years of being a customer. My question is simple. Why was it necessary for the flight attendants to take such a strident position in opposition to Justice Kavanaugh’s nomination to the Supreme Ct. My guess is not one has ever read any of his decisions nor examined his outstanding example in inclusion. I guess their union say jump and they ask how high. The sad part is they now project to every customer who believes Justice Kavanaugh should have a fair hearing that our United Flight attendants are no different than those who would assault someone in a restaurant. Maybe a bit extreme example but will I never see your flight attendants through the same lens as I have in the past? No one could. If they wonder why passengers sometimes act the way they do. Maybe they should look in the mirror.
Frustrating Check In and Basic Economy
by Findingmylawyer on 2019/11/01 14:39
The only reason I’m flying United is because this flight met my timing needs. If I could’ve flown in a bit later, I could’ve flown Delta for less money without the restrictions of no carry on bag, etc. that comes with United Basic Economy. All of the restrictions do not incentivize me to want to upgrade my ticket- they cause me to think of United services as having low value. The company is trying to get every last cent out of its customers and it shows. Additionally information associated with your trip doesn’t align across channels- I added a bag online and paid for it and then the app wouldn’t let me check in because it didn’t think I bought a bag. The check in process regardless is much more difficult than all other airline apps I’ve used including Frontier, Delta, and American. Its difficult to find where to check in, and even though I have my trip already saved on the app I had to type in my reservation number and go through multiple screens. Absolutely will avoid this airline at all costs in the future.
Good app makes flying easy
by G-Mo on 2019/11/12 16:25
Seems like other reviewers are reviewing the airline, not the app. The app is very useful if you’re flying United: easy to check in, stores United club passes, stores your boarding pass and lets you add it to Apple Wallet, sends push notifications about flight updates, and even notifies you when it’s _really_ time to board so you can hang out at Starbucks instead of the gate. It’s gotten a bit noisy with recent updates: Could do without the movie ad launch screen eating valuable seconds and with all the other clutter: background images, cards that don’t have to do with my flights, a combination of tabs _and_ a hamburger menu (pick one, not both), mileage games, etc. There are many many features of the app that I don’t use, but the few I do definitely improve my flying experience.
United Vacations
by sheeny wins on 2018/07/19 10:36
They sent me a confirmation stating I was booked and paid for. Have a United Airlines vacations email verifying reservation number, booking number, and credit card authorization number to show it’s been paid for and I’m good to go. I show up for my flight at the airport and they tell me I don’t have a ticket n will have to “re-ticket” for $200 more than the paid price on United vacations. They said that was my only option or I would miss my flight, my vacation!!! Called United vacations and they don’t open until 8 am. My flight leaves at 5:45 AM. There is no one to help me as per the UNITED AIRLINES Supervisor AT THE AIRPORT. And to top it off they charged me an extra $50 fee to “re-ticket”. So now I wait to get to my destination and will have to call them to get this resolved. This is unprofessional and ridiculous!!!! Buyer Beware.
Lost luggage
by very dissappointed lady on 2019/11/14 22:05
It’s been almost 24 hours since I landed and still no luggage has been delivered to me. My luggage got left in Charlotte, but was informed that it was on an early morning flight to me in NY. The airlines finally called me to inform me that it would be delivered to me, but almost a day later still no luggage. I also paid for the luggage to fly and when I requested for a refund they said I had to make a request and file online, which is very painful and lengthy. You have to fill out forms and attach documents. The airline is fully aware of my situation and should have immediately credited monies back to my credit card with no questions asked. Oh and by the way, I was told at the airport that if I needed to go buy anything to please do so and send them my receipts and I would be reimbursed, yeah right. I’m having troubles just getting my baggage fees back much less going out and purchasing under garments, clothes, makeup, hair products, shoes etc... Women be aware. I have absolutely nothing but my purse. Just imagine that for a minute. I’ll NEVER-EVET use this airline again.
Lying
by hsbfred on 2019/08/09 01:42
Lie #1. We woke up this morning and your website clearly stated that our flight to Rome was on time. However, when I looked to see where the aircraft was coming from it was landing approximately 10minutes before our scheduled departure time. You knew this early in the morning when I knew it, but didn’t change the departure time until after we arrived at the airport. Lie #2. We got booted off the plane after boarding for a mechanical problem, your message blamed the weather. Lie#3. Several lies about boarding and departure times. We are now scheduled to depart at 11pm and based on your past history we have little faith you’ll make it. The lines at your customer service desk around gate 130 are about three to four gates long. Do you think you may have a problem. Start telling the truth.
Snails pace service
by tha ks for nothing on 2018/07/14 13:07
Maintenance issue out of Cleveland that was a quick fix but took 30 minutes sitting on the runway before they realized they had to go back to the gate for some paperwork and then took another 30 minutes to come up with new numbers because two people left the plane so they could understand the weight distribution. I don’t know if you have monkeys doing the numbers or what but we got to Dulles over an hour late and missed our connection to Aruba. Now I have to go to Houston and I miss a night at a $500 a night resort so that you can give me a voucher to likely stay at the Days Inn. If you can’t get functioning planes at the gate ready to leave your customers then at least get a staff that can address the issue quickly. Otherwise just get the hell out of the business.
New Customer experience
by Eric Loids on 2019/05/01 18:57
I have grown to like United Airlines again from a few disappointing trips twenty years ago. Both customer support/ Milage Plus and flight staff have a reinvigorated attitude and truly seem to care for their customers which probably relates directly from the CEO down. On the contrary when we had issues twenty years ago we loved a different airlines that had animal pictures on the tails of the aircraft. We truly despise that airlines and only fly them if there’s no other direct flight. I find it interesting that over time two different businesses/ airlines can have a complete culture change that impacts every employees attitude about their company which translates into the different levels of customers experiences. I did rate four stars because as a new customer booking a ticket the website felt like it was having issues and forced me to sign up for mileage plus. Next Not being familiar with the site or app I was handicapped try to find and pick the upgraded economy plus seats by each other. One frustration is my large fingers don’t fit well enough into the little seat options boxes so I had to have my wife finish up from my iPhone 8plus. Keep up the great customer services it makes a huge difference and I’m happy to have United as my top choice again. Eric L
Incoherent
by peter h klein on 2018/11/15 17:35
Having already checked in on line I assumed the untied app would have that information but it did not. Then had to start “check-in” process on app to be recognized. That process then required I have the confirmation # ready available which has to be found in a previous email or paper document. Also, the mileage plus number in NEVER listed, save the last three digits. WHY! Working between the online platform and United app simply lacks any cohesion or friendly interface. While online “super security” is appreciated on the large scale, it, and other factors makes all of United’s user platforms feel clunky and unwelcoming. Final example: when checking in online it was nearly impossible to add Milage Plus numbers to get credit for this flight. My wife, Theresa Klein, had to go through a paper file we keep with travel records just to locate her MP # and mine could not be located so miles will be lost unless I take the time to sort through more papers or d emails to eventually find the number for Peter Klein...SO FRUSTRATING.
United fails AGAIN
by MarkKV on 2018/09/16 13:46
UAL 1557 OGG to SFO on 15 Sept delayed over two hours. We had been upgraded on our next segment (UA 756 SFO - DEN) but missed connection due to United buffoonery. United automatically moved us to 2028 but did NOT check us in, so we had no seat assignment. The gate agent said to wait until boarding began to re-check with her foe seats. Finally when boarding group 5 was getting on we get seats in row 37...not even premier plus, no overhead space because we were so late getting on (usually group 2). WHY BE A FREQUENT UNITED CUSTOMER AT ALL, when it is zero help when you actually need it? Late flight, lost the upgrade, confusion in SFO, and a crappy seat. You all forget: I have a choice of airlines and this was the last straw - I am done flying United, Gold status or not, unless I literally don’t have a choice. Real shame.
Frustrated flyer!
by CCJeppson on 2018/10/24 01:03
I don’t fly often but I specifically booked with United thinking that because I was paying more money for this airline that I wouldn’t have to deal with all the extra charges that come with the cheaper flights on cheaper airlines. I started this United experience with a message saying that my starting flight would be delayed by two hours due to scheduling issues, this caused me to miss my connecting flight and landing at my final destination much later than expected. My second frustration with this flight experience is I get checked in and I’m told I’m not allowed a carry on and I’ll have to pay to check in my small bag. I asked and was told I was unable to just pay extra to carry my bag on. For my returning flight I called United reservations to see if I could again pay extra to carry on my bag. I was told that it would be $100 to do this! Are you kidding me? To carry on a bag it would cost me four times the amount to check in a bag! This traveling experience has been nothing but frustrating.
App feedback
by Jgdavidson on 2019/09/21 04:59
Hi. I know travel can be frustrating and there is a lot of feedback here about the travel experience on United. This is understandable. However, as the United app itself goes, I can say that compared to other airlines, it is surprisingly superior. First, it acts more native to the phone compared to lame apps which wrap slow web interface. Second; the boarding pass and flight status info is accurate and quick to load. I particularly like the “where is this flight coming from” and “upgrade list” status which is way more useful than what you get on other airlines. Finally the booking process is fast and clear. It can’t do everything (eg you can’t apply for upgrades) but it’s otherwise way faster and usable compared to others. Enjoy
No benefits for the basic economy
by Chatty_G on 2018/08/17 13:43
Your airline has no benefits for individuals flying basic economy. You could at least and I mean at the least have them check in one bag for free. You allow them to select their seats but you charge a fee to do that. Why do you nickel and dime the passengers who are unable to afford an expensive plane ticket. For the individuals flying above basic economy you allow them to fly you give them privilege. Why can’t fly and be like it used to be, if you were in first class you got the benefits. And second class you still got the benefits. And didn’t have to pay for your luggage and seat extra. Airlines have gotten so greedy to the point where you charge for every little thing especially those who are unable to afford anything above basic economy. I know this review will go unanswered and probably unread. Don’t be like the other airlines, care about your passengers who use your services. Don’t just throw passengers in basic economy under the bus because they can’t afford the expensive rates to fly.
Feedback
by ipaurhgvliuarhgiuahr45o[ihtgoi on 2019/09/05 21:45
United has consistently improved its mobile technology. I am a loyal business traveler. I really appreciate text updates but I would have to say that it is erratic at best or simply not consistently executed. It should be simply turned on in my profile and used to communicate TIMELY updates on delays in particular but anything related to my flights. Don’t worry about over communication, it isn’t hard to delete text messages. It would be easier to talk to someone as I could point out 3 or 4 things that would make the experience with United better and that is a key word “experience”. Every trip is an experience and it is made up of sub experiences: booking, confirmation, reminders, check in, etc. You know how to find me if you’d like to discuss further. David L. Reichart
Can’t change seats
by Schreckie8 on 2019/01/07 14:06
I get that I paid for economy but you can’t pick your seats when you check in. I have traveled other airlines and you can pick your seats prior to checking in and or when they check in. Very frustrating that it’s not an option. Asked to change seats and they said flight was full. Get on the plane and there are several rows that didn’t even have people in it. I called right now to see if I can change seats and again person said there is no available seats to sit next to each other. Then for my connecting flight he said that I had no seat assignment if I wanted to purchase seats for that flight. I checked my boarding info and it does show that we are sitting next to each other. So I just don’t think you guys are being truthful. I will never fly your airlines again!!! And I will be sure to let my friends and family know as well. I have have flown the cheapest airlines and we have always been able to pick seats sitting with your family! BAD BUSINESS
No reservation updates on app!!!
by Getsome32 on 2018/12/02 16:39
App has intermittently worked even after updates. Don’t get a check in email, app would show reservation but not allow me to check in - under boarding passes it kept saying I had no reservations, even though reservation section would show the reservation. Eventually had to call United and go through the automated prompter to check in. Only after checking in on the phone did I get an email with the link to my boarding passes and the app still didn’t recognize that I had checked in! Before I was able to obtain the boarding passes it asked me if I wanted to write a review and this is the review. Never had to do this for any of the other airlines Southwest, American or Delta. In this case the app that was designed for convenience was very inconvenient. I am now going to close out this review and hopefully obtain an actual boarding pass...
Ms.
by Particularly Disturbed on 2018/09/13 21:30
The flight attendants and gate agents on the arriving flight was rude and not very friendly. I left my work cell phone at the Starbucks and didn’t notice until I had boarded. We still had about 10 minutes before the scheduled take off and the Starbucks was right next to the Gate in MEM C-14. They wouldn’t let me off the plane to run get it and initially they wouldn’t get someone to check. Finally, THE PILOT said, “No, I want her to get her phone!” And they had someone check and deliver it to me. When we arrived in Houston, this same flight attendant that wouldn’t let me off the plane, announced over the loud speaker when we arrived, “Thank you to the passengers who remained seated until the seatbelt sign was turned off!” And said it rather rudely because some passengers had already unbuckled when we arrived at the gate. This was my FIRST time traveling on United (I usually travel Delta) and hopefully my LAST time traveling on United (my colleague picked this airline because it was non-stop from MEM to IAH but this was NOT a good Customer Experience!!!!!
Rating Trends
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All Versions
4.0
2,673,246 total
 5
2,185,087
 4
343,397
 3
76,404
 2
20,121
 1
48,237
Current Version (3.0.25)
4.0
2,667,419 total
 5
2,183,409
 4
342,881
 3
75,972
 2
19,665
 1
45,492
Version History
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App name
United Airlines
Description
Welcome to the reimagined united app. Our refreshed app offers a more robust and dynamic experience, giving you access to personalized information throughout your journey – all while keeping many of the same features you know and love. Explore new features - Thanks to a redesigned home screen, the united app gives you quick access to important details by opening to the most useful and relevant information. At the bottom of the screen, a streamlined navigation bar will help you find the app’s most popular features. Other enhancements also include a “My Trips” section where you can find upcoming active trips, a “My Profile” section with your account information and a brand-new inbox that stores travel notifications. The app is your all-in-one travel partner - When it’s time to travel, check in for your flights on the home screen and view real-time updates. See what amenities are on your flights and your position on the upgrade and standby lists. While at the airport, explore interactive airport maps to find a United Club location near you. Search for flights and book travel - Look for flights across our global network. When you find one that’s right, book it on the app using money or award miles. Easily manage your reservations on the app - View and change your seat assignments, or enhance your trips by adding Economy Plus® seating, Premier Access®, United Club℠ passes, travel bundles and more. You can also change, cancel or rebook your flights right on the app. Continue using the app in the air - With United Private Screening on select flights, watch TV shows and movies on your own device. Plus, track the status of your checked bags and see which gate you’ll arrive to once you land. Earn award miles with MileagePlus - Enroll in MileagePlus® and earn miles with MileagePlus programs. You can use these miles to book award travel on the app, too.
Thank you!!
by Noahfineart on 2019/12/07 21:49
Thank you for amazing customer service helping me change my flight.
Easy to use.
by Nick nick 565788222111 on 2019/12/07 19:16
Nice app, easy to use, United really has done a great job with it.
Quick and Easy
by jalpt on 2019/12/07 18:14
It is simple to use
Frustrating
by xyzwl9h on 2019/12/07 17:31
This is unbelievable. I can’t even write a review. Unr Can’t believe
Mr
by nick named mad on 2019/12/07 17:17
I am a united member ang I got charged for my bag !
Mr
by Johnzgreat on 2019/12/07 15:04
I am so pleased to see how United is getting better and better and bounced back after some rough time and less than satisfactory service. Keep it up and God speed.
Always Easy Alway Friendly
by UFCILIKEIT on 2019/12/07 14:45
Love flying a United
Worst company
by SlavEli on 2019/12/07 14:11
Low, cheap, horrible customer service. Try to steal your money company. If you have other options fly somewhere else.
Just Frontier and Spirit
by big_lyle on 2019/12/07 12:58
The app doesn’t list the confirmation number needed to check in at kiosk which united bargain airlines makes you do if you don’t purchase a carry on!!!
Best airline website
by Janehowze on 2019/12/07 07:07
This is the only Airline web site that shows where your flight is coming from. Wish they would display menus
UA lost its way
by Big Vuck on 2019/12/07 05:33
Used to be one of the best airline. UA, what happened to you? Don’t you understand you’ll never get the money you chase for? You have to earn it like before.
Terrible
by APPLESUCKS1234 on 2019/12/07 05:32
Can't access boarding pass. In an endless loop.
Thanks UNITED
by Mojavejen on 2019/12/07 00:34
Happy Holidays...Thanks for always taking care of us!
My time stamp is 7:28pm and you are definitely NOT on time
by Jejupa on 2019/12/07 00:32
It’s 7:28 pm and the app says, “On time departing at 6:49pm.” Yet we haven’t taken off yet and it’s way past departure time nothing’s been updated in the app. According to the rep at the airport, it’s because “air traffic control” blah blah blah. Whatever the reason, I use this app to figure out what time my flight is boarding and taking off and arriving so I can tell folks what time to pick me up for “to the airport” and “from the airport. If United refuses to acknowledge this is the #1 use case for this app, it’s useless. As a very, very long time customer of United, this is one of the worst negligent behaviors of the airline to actively and knowingly not update the times for this app. I usually stand by United amongst many complaints but I can’t this time. Negligent of you United.
Too much
by Cherokeedrvr on 2019/12/07 00:28
May nearly $1000 for a fist class ticket that had a connection without 1st class cabin. Ok, no problem except that United wants you to pay more for a preferred seat on second leg ( regional jet) that doesn’t have a 1st Class cabin. I call BS on this. Only reason I booked United was that the schedule was the best for me ( short notice family death) one of the reasons I fly Delta as often as I can.
Boarding Pass
by ThelmaEd on 2019/12/07 00:16
Got an email to view boarding pass. I had to re enter the confirmation number even though the email had it. Got screens on what’s new and got ads. Still have not seen the boarding pass.
Not happy right now
by jim/celia on 2019/12/06 22:53
We made our reservations with our old credit card which gives us free baggage. We had to cancel that card as it was compromised.and did not replace it,because we already had another Mileage Plus card. However, we weren’t informed that we needed to attach our other credit card to our Flight information for confirmation #HVLZQ7 so when we checked in for our flight they. Charged us for our baggage, when we were supposed to get free bags. We are not happy. I spent over an hour on the phone with different people with nothing solved. When I get home, I will be trying to solve this problem.
Too many fees !!!
by Pastor Yo on 2019/12/06 22:20
60$ per bag is ridiculous!!!
Very easy 👍🏿👍🏿👍🏿
by Sinovial on 2019/12/06 20:37
👏🏿👏🏿👏🏿👏🏿👏🏿
Works well
by Shoafdaddy on 2019/12/06 17:38
👍👍👍👍
So Helpful
by Sierra Cedar on 2019/12/06 15:13
So convenient! Really appreciate the text reminders.
Super easy
by zackj842 on 2019/12/06 11:29
Appreciate the ease of the process of checking in.
Horrible service
by laurekay on 2019/12/06 05:04
We were changed from a direct flight to one that connected 12 hours before our flight. The reason was “runway conditions”. However the flight we got changed to (with a 2 hour layover and not direct) is taking off from the same runway and terminal as our previous flight. I’m guessing the direct flight wasn’t full so this is United’s cheap way to cut cost. We are going to miss our appointment that we had for our ENTIRE trip because of this. Customer service was super unhelpful and didn’t offer us a thing for our troubles. Super dissatisfied and urge all people to choose a different airline. Wishing I could out zero stars.
Flight cancellation makes for bad seats
by Pinotgraves on 2019/12/06 04:10
I am 6’3 and 280 lbs. I am now in a middle seat, thanks to cancellation of the SFO-SAT non-stop. Thanks, United.
Check in
by fgtrey on 2019/12/06 01:40
You need to make it easier to check in. This was a process unlike other airlines.
MileagePlus rewards are awesome
by Boll Weevill on 2019/12/06 01:29
Keep up the good work.... only item i’d like to see is terminal details included on boarding pass
Worst app ever
by bahbig on 2019/12/06 01:25
Why making it so difficult
One of the best!
by Bruce Jarnot on 2019/12/06 00:23
United is head and shoulders above other US carriers, so accommodating!
Easy check in!!
by GMLROTH on 2019/12/05 23:58
Love checking in on my United app.
Awful Service
by fuxxoff on 2019/12/05 19:30
Over a3 hour delay on Flight from New Orleans to Newark . United Flight 1885. Then they announce they have no snacks on board, sending everyone scrambling to buy something. During the wait, flights to the JFK and La Guardia left on time. Terrible service
United.
by Pkjones5507 on 2019/12/05 16:30
This app makes traveling easy and convenient
NJ Flight from Houstin Tx
by DPOP$19 on 2019/12/05 14:43
Great Service! United really do care about their customers!
Why fly United?
by i hate united. on 2019/12/05 13:47
This is a terrible company. Never give them your money
United blows
by -(($&@ on 2019/12/05 12:57
Making me see a gated to check my carry-on because I didn’t paid for a bag, is trying to harass me in to paying.... shameful!!
Buying a ticket
by seventyfiveplus on 2019/12/05 12:27
I spend almost $1000 on your airline for one ticket and when I call customer service for help I’m told it will cost me an extra $25 just for help booking thru your customer service rep. This is not customer service it is customer rip off ....again! This is how you thank us for choosing United. Yes we do have choices and mine will not be United again. What has happened to this airline. ?
CEO
by PiarJ on 2019/12/05 12:18
Awesome
Easy to use
by cd49green on 2019/12/05 07:15
This app helps me make decisions quickly.
Fly the Unfriendly Skies
by I am also Mike on 2019/12/05 07:06
This has to be one of the worst airlines. If you fly economy prepare to be treated very poorly and punished for not flying first class. Whenever possible fly with a better airline such as Southwest or Alaska.
Easy to use app
by Todd served in GMM on 2019/12/05 00:24
I am a Delta app user. This United app is easier to use and has more options for flight status and seat changes.
United app
by Jtwhite53 on 2019/12/04 23:11
Great app for traveling!
Check-in
by JWs Dad on 2019/12/04 21:04
Outstanding.
Terrible app
by cbobel on 2019/12/04 18:12
Your app is terrible and I am caught in a loop
Serious plane maintenance issues
by GordonRMorgan on 2019/12/04 17:42
United can't seem to be able to make sure the plane is ready to take off BEFORE boarding and leaving the gate. I had a 3 1/2 hour layover before my connecting flight and STILL had to rebook for a flight getting to my destination at 9:30 pm instead of 5:30.
Super easy
by ErMcRoberts on 2019/12/04 15:34
I love the United app. It is so easy to use. It has the most up to date flight info and it was easy to search for flights using my rewards points! Will def use it again in the future!
Job well done
by midascj on 2019/12/04 14:44
I had to make some changes to my trip and the staff at the premier desk were outstanding! Bravo United!
Home bound
by Mari Pana on 2019/12/04 13:45
Easy access, information is easy to follow, customer and user friendly.
The best!
by jpkny on 2019/12/04 13:45
The United App is simply the best. It makes all my travel so manageable and convenient.
WiFi required
by lcm37 on 2019/12/04 13:23
Only airline app that requires WiFi to use..not practical while traveling
President / Business Owner
by KMH64 on 2019/12/04 12:33
I had the most amazing experience with a United representative this morning while trying to change a flight. Her name is Kylie and she is an “angel” and worked diligently to resolve an issue and did so professionally and with care and compassion. I will never forget this incident and how she made our family’s day, week, month and holiday. Thank you Kylie and United Airlines!
Excellent app
by Jvfdkkh on 2019/12/04 04:08
I’ve been a frequent United flier (1K) for over 10 years. This app has evolved into an outstanding airline app in that time. Easy presentation, intuitive and fast. I love being able to track my luggage with every scan and the ability to shop for best prices/fewest miles is easy to do. It immediately updates with itinerary and seat changes and has great flight status info. There aren’t many apps that do what you need as well as this one. Well done United.
Best Airline Ever
by Birnkrug59 on 2019/12/04 02:39
I won’t fly any other airline but United. Sure there are some hiccups every once in while but I trust United to get me there. Wherever there is. Thank you to everyone at United for everything you do to make travel safe, comfortable and less of a hassle.
Passport scanning
by Jim19130 on 2019/12/04 01:33
Needs updated software. Very difficult.
Best of Any Airline App, No Contest
by VRob4u on 2019/12/04 01:00
Plenty of information, easy to use, fast & accurate. The only airline for which you can access what seats are still vacant & easily change seats, if far enough out before boarding. American hides it, Southwest, well, good luck. Shows where the active flight is for friends or family to check on progress. United sets the standard for the industry.
Bad bad deal
by Puzzle me this! on 2019/12/04 00:41
Just was told that my 2-month old tickets on United tomorrow morning were cancelled by me on the website. NO WAY! I am a savvy app/web user and would NEVER have cancelled this flight. I am furious! If I did it unintentionally there should have been some kind of “are you sure?” Type of query, but I knew nothing I called to ask why I was unable to complete online check in at 10 minutes after the checkin time allowed. The flight was overbooked and the app asked me if I wanted to voluntarily change flights—I said no and this is the result!!! I will avoid United at all costs from this point forward.
A Veteran’s thank you:
by Gavin-Max-Asher on 2019/12/03 23:53
Have been flying UA since 1967. As a student at Notre Dame I flew from Ewr to ND exclusively. As a serviceman I returned from Vietnam on the airline...U2B4. My only request was for “real milk.” The stewards were so kind.. since then I have travelled throughout the world enjoying the many amenities the mileage plus offers. It has been a pleasure I hope to continue to enjoy..
Mary Mitchell blessed me ❤️
by 00S7EFEN on 2019/12/03 21:42
this wonderful woman helped me beyond belief! I thought my flight was for PM instead of AM so I got to the airport 1.5 hours late and she put me on the next available flight without charging me a cent. I had never flown United Airlines before but because of this spectacular lady, I was able to spend the holidays with my family. I will only fly through this airline from now on. you officially have a happy, grateful, and forever customer in me! thank you again Mary ❤️ virgos unite!
Unacceptable
by JMSXX on 2019/12/03 20:49
App crashed within 10 minutes of beginning the flight and wouldn’t even load or open. Left on a long flight with no entertainment... @United if you are going to cheap out and not install screens on your planes, then at least design a stable app that works...
App review
by hateintro on 2019/12/03 20:40
I hate the intro on the United app. Is there a way I can disable it?
Pleasant flight !
by " Gem " on 2019/12/03 19:17
I had a great flight with United coming to São Paulo, on time and pleasant crew ! Looking forward to using United in the near future!
Infrequent traveler
by Bluemarge on 2019/12/03 19:09
Tight seats
Muy bien y sencillo la app
by Mamamammamamamamknbffb on 2019/12/03 17:30
Hola
Check in process
by Rasbrown on 2019/12/03 17:13
Passport reader needs improvements.
Bad app
by profbags on 2019/12/03 16:59
This app is not good. Do it over fo half credit. No extra credit available because you half assed it on the first try.
Where the confirmation number
by kalabam74 on 2019/12/03 16:21
Why did you get rid of that on the app? Check in was a mess this morning? Put it back on the apps main screen please
Check in
by Ram Z11 on 2019/12/03 13:57
Your “check in” is impossible to find. Took 10 minutes to locate. It should be prominently displayed. Not shown on secret page in number 2 font. The worst airline app. I fly every week
Manipulatively uses permissions
by Sithious on 2019/12/03 13:15
The united app mimics the request for push notification permissions when you go to add a ticket to your Apple wallet. It claims that in order for Apple wallet to work, the united app need push privileges, which isn’t true. If you ignore the prompt, the ticket will still appear in the wallet, so it seems obviously manipulative.
This app saved my life
by MOOSELISHISH on 2019/12/03 09:50
I was going on a trip
Great service improvement
by acmg1992 on 2019/12/03 07:51
Very glad to be a passenger. Your communication is very efficient. Boarding and air hostesses services are excellent. Keep it up
Some airports doesn’t come up in app
by majer41 on 2019/12/03 07:38
I like the United app Very friendly But some smaller airport the doesn’t show it Example in Debrecen Hungary On web it shows in United.com But on the app it doesn’t show Please update Thanks
Charges and frustration
by Leroy Wignot on 2019/12/03 05:18
More charges to do anything, can’t get seat until you check bag. Can’t even carry on bag with basic ticket. Last united flight
Simple and Easy
by Regularbronyboy on 2019/12/03 04:52
The app is user friendly and just a great tool for travelers. Straight forward and simple. I love it! Thanks United
Great App
by jagcap on 2019/12/03 04:27
Very easy to use. Lots of easily accessible data. Highly recommend.
Quit it with the Star Wars ads
by Stuck in Union Station on 2019/12/03 03:35
I dint want to have to look at a stupid Star Wars advertisement when I open the app.
It’s better than it used to be. More leg and bathroom space.
by Jim NL on 2019/12/03 01:28
More room, more comfortable than before.
Excellent
by Whidbey 82 on 2019/12/03 01:07
Easy check in, plus the text reminders etc. No hassles. Love it.
Great Ap
by Ralph Jerome on 2019/12/03 00:30
I like the ap
Worse than spirit
by TheAppIsTheDevil on 2019/12/03 00:16
Not a fan of your basic rxonommy it NICOLE And dimes you. Can see what I’m typing either
Very disappointed
by rudywinston on 2019/12/02 23:51
Horrible service. My teenage daughter’s flight back to college was canceled two nights in a row and we had to fight with customer service to get her on another flight! And then United tried to charge us an extra fee. We’ve been United customers for 20 years. Hard to believe.
Volunteer for other flights
by omoni_4_BTS on 2019/12/02 23:49
It would be a lot easier to volunteer to change flights, if you showed where the new flight being offered was connecting through. I would have done it, if you showed me the options.
Bags
by Mineixha on 2019/12/02 22:18
I don't like that they don't accept a carry on, because it's an additional cost.
Mrs
by 1234sharan on 2019/12/02 22:13
I paid extra money to pick seat when buying ticket and at check in was switched to a seat further back. Will I receive a refund for worse seat?? Doubt it!
Baggage
by inf2cav on 2019/12/02 20:36
I personally think that tickets are high enough w/out having to pay a baggage fee. It’s always something that adds more money to what is suppose to be a great vacation. Those hundreds could be spent on family adventures or food! Just saying
Great experience! 💝
by Sophia_Playz on 2019/12/02 20:10
I honestly don’t understand why there are so many bad reviews. United is at an affordable price, and it flew us where we needed to go with no hassle. Great airline, I would totally recommend. Got there a few hours before boarding, got through security, and then boarded. No issues with delays, or anything. We took off and then got to our location within 3 hours. It was really good because the flight attendants helped us with whatever we needed and provided food, drinks, blankets, and pillows for all passengers. It is also an awesome thing that they provide you with movies for entertainment, since there is no way to reach internet on an aircraft. The United Airlines app is very helpful with information. You can sign up for a text message subscription service and get new details about your flight 24/7. There should not be this many bad reviews because United Airlines gets you the best experience for the best price.
Horrible app.. have to dig to find out how to get to boarding g pass
by sh6665 on 2019/12/02 18:40
Should be first thing on screen!!!
Easy peasy
by T. Elvis on 2019/12/02 15:22
One of the easiest apps to use. So far.
Getting better all the time except
by Weeks Hall on 2019/12/02 14:59
I need to let the paper go
Great app
by SpookyDC on 2019/12/02 08:28
Love the United app. Works without issues and is very reliable and faster on flight updates and gate information such as gate changes. Often find the app is ahead of the airport staff on delays which has allowed ne to get 8nto the queue faster to seek out alternatives to avoid missing connections! Easy to use and navigate and comes in handy on flights when inflight screens are acting up as you can still watch movies, etc on your own device.
Passport scanning software - doesn’t work
by G_ChipT on 2019/12/02 07:16
So you want us to scan our passports? Yet you rely on the app to actually take the photo and you provide zero insights into why it will not take the bloody photo. I had it aligned and do my best to ensure that the reflective surface of the passport didn’t blind the camera and still nothing. Add this to the overly complicated app and you get a rating of 2.
Check in
by James e Crack on 2019/12/02 03:57
Why do I alway have to use a confirmation # to find my flights
Wow
by ua1m1k on 2019/12/02 01:35
Love the new features and layout.
No complaints
by Tia says on 2019/12/01 21:54
This app is amazing, makings reservations and monitoring your miles so much easier. Highly recommend.
Ridiculous
by stop fkyinf united on 2019/12/01 21:49
I had to get off a plane because someone had a pet in board and I’m allergic. I paid for a business class ticket but am in a middle seat in coach now because United has now respect for pet allergies.
Very helpful !
by eeck62 on 2019/12/01 21:36
The United App has been super handy for my travel and family travel, recommended !
Dependable service
by MomMallin on 2019/12/01 21:09
United airlines is my first air flight of choice. The dependable service is the most important part of my choice of Airlines.
Great
by czcfd22 on 2019/12/01 19:15
Great
Bare minimum
by Bradyrobin on 2019/12/01 18:30
Things I can do on other flight apps either not available or hidden
Don’t Fly United - no matter what!
by RBA-22 on 2019/12/01 17:30
United changes departure times, changes seat assignments, locks bookings, cancels flights — and doesn’t tell you. We were flying home from Hamburg with a United booking. The first leg was on Lufthansa (a Star Alliance partner) from Hamburg to Frankfurt, then to Dulles in DC on United. Our flight from Hamburg was scheduled for 3 pm. We tried to check in online, but were blocked. No reason given. That morning we checked the departure time again - the time had been changed from 3 to 2 pm. We raced to the airport, got there 2 hours in advance of the 2 pm departure (i.e., lots of time to check in), but Lufthansa couldn’t check us in. United had locked the reservation. Standing at the counter, I called United Customer service in the US. They couldn’t do anything either. We missed our flight. We had to get a hotel room over night and fly the next day. We never received any notification, by email or otherwise, that United had made these changes. And, despite filing a complaint, we got no reimbursement for the $175 hotel bill. I checked with two other friends and their experience on United. Same thing happened to them. No emails were sent to any of us. Never, never fly United. They cannot be trusted.
Concerned Customer
by jdkmt on 2019/12/01 16:13
Your site and teams need to be more focused on the customer experience. You’re great employees are being impacted by those who aren’t delivering on your promise to customers.
Boarding Passes
by ed89999 on 2019/12/01 15:53
Takes forever to get boarding passes. WAY too many hoops. Far inferior to your competition.
Poor experience on my recent flight- Expected better service for Premium Golda
by 8627352 on 2018/08/21 00:30
Had booked a round trip from EWR to Delhi. While the flight to Delhi was smooth, the return flight (August 11) was delayed by over 18 hours. After haggling with a United representative on the phone for over 45mins I was told that I could only be given a flight back option from Mumbai if I made my own arrangements to fly to Mumbai. I needed to get back to Newark by Sunday and did not have many options, I was finally given an option to fly via Munich with about a 4-5hours layover in Munich. While I my original booking was on ‘Premium Economy’ my booking on Lufthansa was done on a regular coach class and was given a middle seat to travel overnight. At Munich I went to the Miles and More lounge and presented my United Club pass (knowing that they are part of Star Alliance), however, they said that the United Club pass is not acceptable at their lounges. So I had to sit around the Munich airport for the next 4-5hours. Overall, was a painful experience and I expected better service for a Premium Gold member.
Delays and cancels, Excuses and lies
by Jumpinjack8901 on 2019/07/24 06:20
11 delays on our flight down from Sioux Falls to San Fran for a memorial service of a friend who passed away. Then they cancelled after midnight. Sent a crew from San Fran to pick us up but they ‘went illegal’ the ticket agent said. Did not put us up in a hotel and had to sleep on a chair in the airport. Then had to switch airlines just to get a flight out then next day. ON THE RETURN FLIGHT days later they started the delays before we even got to the airport. Went right to customer service when we found out this would make us miss our connecting flight. They said they booked us on the first flight out in the morning, but that was a lie. When we got back to the Denver airport they had not booked us and we were just on stand by for the next night. They did put us up in a hotel that smelled like skunks, after waiting for 2 hours to get to it. Ended up losing 2 full days in the airports because of United. This was our first and definitely the last experience we will ever have with them. Nothing but excuse after excuse, from maintenance, mechanical, fuel spill, you name it. Also said it was weather related but there was blue sky where we were flying into. When I told the ticket agent that excuses are one thing but lying about booking us on other flights are another, she got up and walked off. Wasn’t mean with her, just flat exhausted and at my end. Just stated a fact in a calm, quiet voice. Never, never, never again.
First time with a terrible experience
by Chris Nunes on 2019/09/16 17:56
I was paying for a flight and had to come to another airport to get a flight because one of the company employees told me I was late for checking (I was on time and I had 15 minutes yet) and while I was waiting him to see what was going on, someone else came 10 minutes after to help him. After 10 more minutes, while he understood the mistake, my flight was gone. After that, I took a plane with no internet from DC to Texas (I was paying for it and instead of telling us that they were having some issue, they kept saying that the issue would be solved in a fez minutes). Also, I was paying more so I could have a seat with a window view, but they put me in the middle seat. Coming back, they’ve changed again my seat for a middle one very on the back of the plane, without plugs and where I couldn’t almost fit my legs (and believe me, I’m a short guy). This flight was also paid to have a window view and plugs to charge my phone. On that time, we had internet, but I couldn’t use it because doesn’t matter if you plan ahead with them and pay more, you’ll seat whenever they want you to seat. At home, it took a long time and many calls so they would give me my money back for the seats I’ve paid for and the internet I was never able to use. And about the app, it was normal and it got my entire battery while using it.
Disorganized, confusing and not convenient
by CodyMafatu on 2019/09/24 22:07
This app is not only not user-friendly but it’s counterintuitive. Why do we have to search all over the app just to check in for our flight why do we have to type in our last name when we’re already signed into the app and why do we have to search everywhere to pull up our boarding pass, why do we have to click link after link in order to access the flight information - no one appreciates you rearranging everything every couple of months. This app is one of the worst flight apps I am a frequent flyer and this is by far the worst of all airline apps. How would you like it if somebody snuck into your room and rearranged everything and then you can’t find anything- well that’s exactly how it is every time I open this app and you’ve updated it. You still haven’t found an easy solution - there’s only three things we need from this app one, east check-in and easy access to a boarding pass. Two, easy access to the boarding times and to see flight information, standby information etc. And three, the information on where to go for our gate. Currently, the boarding pass doesn’t even have the gate information and there’s too many links and too many options. it’s unclear, unorganized and confusing. Whoever you hired to create this app was obviously an amateur.
United doesn’t give you the heads up that your transatlantic flight won’t have screens for movies
by dawwg on 2019/08/04 09:42
When they send you your confirmation email they should give you the heads up that you need to bring a device for each of your kids for your transatlantic trip, AND that you need to have pre-loaded that device with the United App. We were traveling in Spain, and my data plan when I travel is limited, as it is for most travelers. And suddenly I’m facing a transatlantic trip with no movies for my kids. Which is fine if I know ahead of time, but not if we’ve all been trained for decades that transatlantic trips have movies for kids. Instead I’m scrambling to try and download the app onto my and my husband’s phones, using our limited international plan. Needless to say it doesn’t work, because the app is too big for international data plans to download. And they don’t even do you the curtesy of providing you WiFi so you can actually download it. My kids’ device has no cellular plan so it was simply not an option to download it onto their device. So, United messed up YET AGAIN in having ANY empathy for their travelers. They institute these unilateral changes and give no heads up, and no way of remedying the situation when you find out about it in the last minute. They are truly amongst the worst airlines out there, and I guess this should be no surprise.
Total joke to checking in online
by Deadharted on 2019/08/06 15:17
I always checkin 24 hours before departure on any flight. I purchased my ticket knowing I did not need to bring a carryon bag or check in anything. I do this because I like to go straight through security and have my boarding pass with me on my phone, and when I land head straight to my shuttle without waiting for baggage and head straight to work. However, trying to check in with United they say because I didn’t have a carryon or checked bag I need to see a ticket agent for my boarding pass! The whole point of basic economy was to not bringing anything to check in. So this forced me to purchase a carryon. So I do, and pay the extra $30, (which was the only charge the representative over the phone informed me of) and I will walk my carryon to the gate with me as I do with all other airlines. But, United says they will still force me to pay an extra $25 gate handling fee on top of the $30 to have them carry it from gate as I board to the plane. What is the definition of a carryon if I don’t carry it on and off myself!? Now I have to wait at baggage claim at my destination to get my carryon?! Ridiculous! Huge joke and will try my best to never fly United! Just another reason to fly a different airline. Thanks but no thanks! United I stand with all my family and friends to never fly United airlines with this experience.
Yoluu get more entertainment from reading this review than by using this app!
by Atomik81 on 2017/10/12 14:41
Tried using the in flight entertainment on my IPhone on two separate trips to no avail. I’m an IT Engineer with a PhD in computer science so I’d like to think I know a few things about making stuff work however I tried almost the entire flight to make the movies play. I finally asked the flight attendants what the secret was and neither of them knew. One checked the system to make sure it was on and then came back to tell me that someone in first class had it working on their iPad. Well congratulations to them up in first class! Maybe that’s the secret us regular passengers back in coach would like to be entertained as well. I travel weekly for my job and all my apps and devices are all fully updated so I’m thinking this is just a crappy app/system. The trailers play without issue just to tease you about the fantastic movie you are about to watch but then like a kid who’s parent tells them “no you can’t have that ice cream” all your hopes and dreams are shattered into a million pieces. My recommendation for the best results with this app: Delete it and fly on American instead where the planes are newer and their stuff works as it should, Otherwise the only entertainment you are going to get is spending your whole flight trying to get this app to load your movie.
Maybe it’s me....
by Sjdudjsosjxb on 2019/09/28 14:17
I find this site extremely difficult to manage from my cell phone. Even when I’m able to sit and take my time, I cannot find the information I need. Sometimes I’ll try to check other flight options and I end up losing my original option. Trying to find an updated standby list while you’re in a hurry? forget it. Yesterday, my flight was canceled and the App did not update to show this for almost 2 hours after the cancellation. Today, I went to the gate listed on the app (as a hopeful standby passenger), when I got there the screen said “gate change, ask associate for details”. There were no “associates” to be found. The app still showed original gate. Finally found a monitor which showed new gate. It was .9 mile walk to new gate (literally, not exaggerating). Once at new gate, I asked where I can find the standby list (because I cannot find it on the app) They laughed at my unrealistic optimism and told me to check the app. So I used the archaic app to look for additional flight options. When I did this, I apparently removed my name from the existing standby list.... if I ever get home, I will make it a point to delete this app and go back to waiting 30 minutes to speak with a representative on the phone. The app is almost as bad as the airline, itself.
An awesome time saver!
by pltandy on 2018/05/21 14:56
Access to my ‘ticket’ and flight information is so quickly is awesome! Wow, I remember having to go down to a ticket office(30 min) and spend an hour having someone else tell what they thought my flight options were (60min) and then having to print a ticket and keep up with it(never) and then strategically place the ticket where I can present it to 4 different people so I can make it through the airport including checking in for flight (60min+) then security, gate agent, and flight attendant all while stopping to check the board for which gate (15min) and any updates and heaven forbid I have a connecting flight and another flight coupon! Only complaint is I seem to have to closedown the app to get it to update added reservations - even if I made the reservation with the app. But maybe that is because I have gotten so used to having the information right away! It actually seems like the app, through notifications, gets the updated flight information quicker than the gate agents and flight crews! Makes me feel like a seasoned traveler - Well Done! Keep those updates coming.
Review
by RB Dawg on 2019/02/04 17:58
I’ve been using the app since about September. Worked great. Like everything about it. The last 2-3 weeks it seems to not work correctly. I had flights canceled then rescheduled and seem not to be able to use the app. When the flight is done it should get off the app. No need to see my flight from yesterday. I’m now trying to check in and it shows my flights from yesterday and today, even the canceled one. It needs to clear out. I have shut the app down cleared it from history. Sign in and same thing. How am I supposed to check on flights this way. I then tried to put in my reservation number and name and have to tap the screen several times and wait. I know it’s not my phone because if I tap “search” once it tells me I have to put a reservation number and name. Duh! I’m trying but it won’t let me unless I tap my screen 20-50 times. Then I have to go through the same tapping for my name. Very frustrating. This needs to be fixed asap. I gave it a 4 star because when it’s working I really don’t have any complaints. I like it better than American Airlines app.
Good App - Terrible Company
by ADT fan in distress on 2018/04/27 09:22
What goodness does an app add if the “state of the art” Entertainment technology is useless when the plane WiFi does not work? Many upset customers, Bose and iPhones ready, asked the attendants if this was common. “It happens all the time”. Coast-to-Coast without Entertainment. What good is it to be able to “manage” your miles when United uses de PQM miles scam to credit miles (got less than 30% of my true miles credited, it will take me years to build enough miles to get a domestic free ticket)? But it won’t happen because I avoid United with passion and even cancelled their credit card. What’s the point? My problem with United is United, not the app. United has forgotten its customer focus and to reward loyalty. Forget even the flying experience, just take a European carrier and compare. United apps would be really useful if they were built on a platform of customer service, clearly what United is not about anymore. So I avoid United at all costs, gone to better carriers with more inferior apps.
Terrible service and mistreatment
by !;'wjzhyueneb on 2019/11/17 23:43
I was waiting to board a flight with a group of friends In Phoenix when a lady complained we were too loud. Customer service agent Angela Jackson came over and asked if we had been drinking. The answer was “yesterday” And she said we couldn’t fly. I was continuing with the boarding process and got on the plane. After everyone boarded she came onto the plane to get me off. I complied and the next conversation was absolutely ridiculous. The flight attendants looked at her like she was crazy. Everyone confused as hell. But she is “the boss” and it was done. Proceeded to say she couldn’t put me on the next flight because there is not enough time to “sober up” then told me I would be re-evaluated. When I asked what the evaluation process would be she told me to “stop” or I could talk to the police. She admitted that it is TSA that does the screening and is trained for that. To overbook flights and operate in the way she did to get us off the plane was highly unprofessional and she was claiming she was the highest ranked supervisor at the airport. Never have I felt so disrespected I cannot believe that United would put someone like Angela Jackson in charge and unchecked. Would not answer simple questions about my itinerary. Would not outline Or set any expectations. Ridiculous.
Bad experience, good app
by Natttttt D on 2018/03/16 14:01
I flew United for the first time in a while and I found that, compared to other airline apps, their flight statuses were updated the most frequently/accurately. It told me about delays before the gate clerk even knew. As you could’ve guessed, this unfortunately means that I was on a delayed flight which caused me to miss my connection on the last flight out of Newark for the night. The app let me know right away when my connection took off, preventing the hassle of running to the gate to check, and immediately presented me with options for next steps. It provided the next United flight out of Newark and guaranteed me a seat, while also showing me flights out of nearby airports, like LaGuardia and JFK, in order to more accurately assess options and get to my destination as soon as possible. Thank you so much for alleviating the stress in a tough situation! I’ve never booked a flight using the app, so I cannot speak on that, but my experience was great.
Disappointing 1st flight in years!
by United passenger NC on 2018/07/20 16:47
I haven’t flown in 15 years, so I decided to take United after hearing good things about them. My experience was less than enjoyable. After deplaning in Houston and being unfamiliar with airport, I discovered my my next flight was leaving from a gate clear across the airport, so rushing through to arrive at my gate on time, I discovered the plane was delayed for over an hour due to bad weather in NJ. Then, they call us to board only to find out that there was a problem and we would be delayed another 15 minutes, not a huge deal. However, these delays continued for another 2 1/2 hours! We were given ridiculous excuses, one after the other, without a sincere apology or the truth. Perhaps the airline thought we should all understand and comply without a genuine explanation or compensation. They did allow us to watch a movie for free, but still charged for alcohol. When you have friends or family waiting for you at your final destination and it turns out to be 3:00 am, I think the responsibility lies with United to be sure everything is taken care of before asking passengers to board.
Great experience! 💝
by Sophia_Playz on 2019/12/02 20:10
I honestly don’t understand why there are so many bad reviews. United is at an affordable price, and it flew us where we needed to go with no hassle. Great airline, I would totally recommend. Got there a few hours before boarding, got through security, and then boarded. No issues with delays, or anything. We took off and then got to our location within 3 hours. It was really good because the flight attendants helped us with whatever we needed and provided food, drinks, blankets, and pillows for all passengers. It is also an awesome thing that they provide you with movies for entertainment, since there is no way to reach internet on an aircraft. The United Airlines app is very helpful with information. You can sign up for a text message subscription service and get new details about your flight 24/7. There should not be this many bad reviews because United Airlines gets you the best experience for the best price.
Misinformation
by Everynicknameeveristaken!!! on 2018/07/29 16:31
This app is good for one thing, making you miss your flight. It will repeatedly fail to update you on flight changes, in my case it told me the incorrect gate, causing me to almost miss my flight. Unfortunately, United has also caused the most unforgivingly miserable and unprofessional flights of my life. My flight was supposed leave at 10:36pm, the time is important. Got delayed till 1:30am. I waited until 1:30, than I received the notice that the flight was delayed until 10:35 in the morning. The best part, 12 hours is a full refund. But because it's at 10:35 not 10:36, that one minute makes sure I don't get a refund. The result? Cozying up on the floor of LAX all night. The customer service will be sure to make your experience even more miserable. You can enjoy waiting for over an hour, to than be fed misinformation about upcoming flights, claiming there were no more flights headed to my destination. However, all morning I watched as people in the wait list slipped on to more flights, flights that customer service claimed didn’t exist. The bottom line is, this app is an impressive reflection of what flying United is like. You shouldn’t need this app, because you shouldn’t fly United.
Frustrating finding flight info or progress to premier
by katie111222333444554 on 2019/05/22 19:37
I travel for my job, basically every week. When you have multiple flights booked, the app makes it very difficult to find the info on your later flights until your current flight has landed. You have to go into your profile and do a roundabout process in order to locate the info on your other flights, or even to check in for your return flight (which is very frustrating if you fly in/out of a city in the same day). Also, in order to see my progress towards premier, I have to click the link in the app which takes me to an external site where I enter my login info again. This is annoying bc I can’t remember my rewards number, so I end up getting locked out after multiple attempts and need to change my password. Another thing that I just noticed is annoying when trying to submit this review is that I have to enter a nickname for myself when submitting. I’ve now tried 8 iterations of my name but all have been previously taken, so apparently I cannot submit a review without a unique nickname. This is ridiculous.
Not reliable
by Keely15789 on 2019/06/19 13:01
Got here nearly 40 min prior to my flight and was told at the counter that I have to be 45 min early in order to put my check in luggage under the plane. Was never informed about this policy in the many years I’ve traveled . So I was stuck at the airport for 3 additional hours until the next flight to my destination. Had plans in my destination that had to be cancelled due to this policy. The airport was not busy at all yet the woman at the counter refused to let me on the 7:25 flight after arriving at the airport at 6:40 which is technically 45 min prior to my flight. I have never had this problem on any airplanes I’ve flown with. I was at the original departure gate by 7:05 as I watched my original flight leave 20 min later. Now I can understand if I had arrived at 7 am for my 7:25 flight but I was there prior to 6:40 yet was still unable to get on this flight because of this new policy??. Very upset with United. I could have easily made my original flight but the lady at the counter refused to oblige. Was hesitant to fly with United due to their previous history of the French bulldog dying in the overhead bin incident but this has solidified my choices in the future.
Flight delay.
by Speakinc on 2019/01/04 18:23
Our flight was delayed by two hours. We luckily had two club passes but it really should have been comped. On flight could not watch movies because my adobe player on my Apple laptop is too new so only could read what I had already downloaded. Food in club was cold and mediocre compared to our delta club experience. Definitely not worth how much a day pass would cost. Also the day passes expire which is annoying when you often do not have time to utilize the club. Overall very disappointed in my United experience. We will now have to Uber home which will cost us $80 since our daughter now can’t pick us up. Flight attendants were very nice and seats comfortable as a small positive. Other airlines use the go app making it easy to use the entertainment especially since no screens on planes anymore. You need to make it easier for your customers. Will think twice about using United in the future since this was the second trip in a row with problems and my daughter just had a bad experience with plane problems and no email about flight being cancelled. Sincerely, F. Spokane
Boarding process at gate
by Wyliekid on 2019/07/18 14:28
The boarding process at the United gate is very confusing which I think could be corrected with little effort, based on my experience at competing airlines and reviewing their processes. There are 4 boarding groups (at least 4 anyways as I was group 4) but only 2 roped off lines each being clearly labeled as line “1” and line “2”. Between the chaos of passengers hovered around ropes early and out of turn, and the loud speaker rapidly talking things like, “now group number three go through line number [and spit off some number other than three]” and repeat the process for 4. I don’t understand why the gate can’t be organized such that a group 4 passenger could get in a line that’s labeled #4. This is also extremely difficult, if not impossible, for a hearing impaired person to comply with the airlines instructions. I was not the only person having this issue on my recent flights.
Difficult
by AverageTraveler on 2019/07/23 18:36
For a very brief review: Our flight was delayed then cancelled when the incoming plane was diverted due to weather. United policy does not allow passengers to retrieve their bags without “special permission” which meant 4-7 hour wait after request. To find this out and ‘request’ our bags we (me, wife, 2 and 6 year old) had to stand in customer service line for 2 hours (no exaggeration). Could not get a flight until 2 days later. 2 days without bags when you have 2 small children is very difficult to say the least. Furthermore the “track your bag” option never updated and thus we had to wait on hold for bag service representative for 30 minutes to track. I feel if a flight is cancelled there HAS to be a viable option to retrieve your bags (that are AT the airport) while you make new travel arrangements. This now is glaringly evident when traveling with children that need (bottles, medications, etc). We did, as recommended, keep some of these necessities in our personal bags but we booked economy thus no larger overhead bags were allowed. We certainly didn’t entertain the prospect of 2 days without bags for such a simple direct 2 hr flight.
8:42AM
by Maggieleane on 2018/08/01 13:05
The last two times I have dealt with Agents Maria and Michele both were very helpful to me with my questions. It was a great improvement over being charged $500. Extra for the same flight. I still have not received the check for the overcharging When I called it was told to me I made two reservations. I had to go through a agent because I wanted to change the credit card United has on file. Instead I was charged on both credit cards with two different confirmations numbers but you could only print one itinerary out. The agent who helped me then was Dominick who also very helpful although he kept insisting that I made the reservations. I asked why my credit card number wasn’t changed since that was what I had called for in the beginning. I will try at the airport. In fortunately I did not get the name of the agent who issued The original two tickets.
Customer service
by Nica69967 on 2019/10/13 09:27
Customer service experience this week was horrible. My flights were cancelled multiple times due to the typhoon in Japan, and the process to call Global Services to arrange new flights each time took both my husband and I hours. We spent well over 3 hours of our vacation waiting on hold just to try to speak to customer services. It’s unbelievable that Global Services customer service doesn’t have the basic telephone option to leave your phone number so a customer service representative can call you back when they are available, rather than sitting on hold on the phone for over an hour. In addition, once you finally reach a customer service rep, they don’t ask for a call back number in the case the call is disconnected. My husband spent over an hour on hold while we were trying to dine at a nice restaurant because another one of my flights got cancelled. After speaking with the customer service rep for a short period of time, the call disconnected. The customer service did not call my husband back, so he had to call back and wait another 30 minutes on hold to again reach someone.
Cancelled flight... BUT I WAS NOT NOTIFIED
by Basic economy bias on 2019/07/07 21:08
I reserved my United flight through Expedia and upon my attempt to check in, I discovered my flight had been canceled. I had not received any advance notice via email or mobile text message, although both are set up via United information portal; nevertheless I contacted Expedia to see about changing my flight and was informed that because the flight was schedule through United Airlines, I would need to contact them in order to make any changes or select a different flight. Not only didn’t United fully assist with my request, they proceeded to blame me for purchasing a “basic economy seat” on their flight as the reason that I could not arrive to my destination via a different flight despite the fact that my current flight had been cancelled. Occurring to their Customer Service rep, Michael, it was not the fault of the airline that they were unable to accommodate my paid ticket as well as get me to my destination at the required scheduled time! I’m very dissatisfied with the customer service and level of service offered by United am not sure that I would fly them in the future
Clunky
by New to United on 2019/08/11 18:14
App is super clunky compared to other airlines. When I’m logged in, why do I have to put my confirmation number in for a flight to check in, you have that info, just bring up the flight that I am eligible to check in for automatically. Not in basic economy and trying to purchase early boarding and nothing happens when I click pay to purchase, finally gave up. Have you sold out of this feature or do I already have because I purchased a better seat location, a message would be nice. Also, once I purchase a better seat location for say like $33, I should have the option to upgrade that again to economy plus closer to the flight for the difference of my initial purchase and the cost of economy plus. And finally, when I have pre-paid for luggage, why do I still have to wait in line at kiosk, put my confirmation number in yet again ( could never get cc swipe to work) so that it prints behind the counter. At Delta, you go straight to luggage drop if you pre-paid and skip the kiosk. Systems just clunky and not user friendly
Disappointed
by GeorgeAcosta on 2018/08/03 00:52
I have been a United customer for over 20 years now. I have reached every level of status in my time with United except for global services. Year after year I have taken extra measures to maintain my 1k status only to realize that it has no significant meaning anymore. I find that especially this past year I am in economy plus on most flights. I am not getting upgraded like previous years. I’m treated just as poorly as everyone else. So I have decided not to participate anymore. I am buying a first class ticket on the cheapest Airline whatever it may be...Jet Blue, American, JetSuiteX, Delta.....etc. I just don’t care anymore. Unless you are Global Services.....you are just like everyone else....which means.....treated like cattle. Squashed into an uncomfortable space for hours and expected to accept it as if it was an amazing experience I didn’t even deserve to have. DONE.
App is winning me over
by KenInUtah on 2019/04/22 13:49
Remember that reviews are about the App, not the Airline. Just saying. I have to give United props here because they have responded to criticism and squashed a lot of the bugs and issues when this app was first released. I am very happy with the features and the performance of the app now. I especially like the instant mileage credit once the flight segment has been completed. Remind me why it used to take 2 days? Thank you for that! I use WiFi Every flight and I’m able to log in easily. I do not use the entertainment option often so I can’t comment on that, but I am able to browse the options fairly easily. I would like to see the ability to select Airline and Non-Airline activity in the account summary section. I fly a lot and scrolling though all the flight segments to get to hotel/dining point activity is cumbersome.
Why I like flying United
by bthum on 2018/11/28 17:47
My wife has been a loyal United customer for the last 35 years. When we met seven years ago she explained the reasons for that loyalty. First, they Always get her home even if a problem arises. Second, she receives economy plus status without asking, third, free baggage, and then there are the increased returns on miles accumulated. And of course the many warm smiles she has received over the years along with a level of kindness and civility not in much evidence these days on certain airlines. I have witnessed all this firsthand and my legs being much longer than the average person’s have come to appreciate the extra space United can provide for their longtime admirers. While airline profits have shrunk along with seat spaces, United still embraces the quaint notion that a smile is the shortest distance between airline employees on the front lines and their valued customers.
Don’t do it, use southwest or anyone else
by Renateaux on 2019/01/29 13:42
This is by far the worst airline there is, at least now. Download the app then PAY for WiFi that doesn’t work. I’m a die hard southwest person because it’s cheap with loads of features (free checked bag!) and actually consistently friendly staff. The forced in-person check-in for basic economy is insulting, pointless, and actually hurts their own efficiency. Every time I chance it I have a terrible experience. Broken, old equipment, late/cancelled flights, rude or inexperienced staff, terrible service and weird nickel-and-diming policies. As soon as anyone comes close to some of the exclusive routes they have, this airline is doomed. Go ahead remove this review if you must but I’ll still tell everyone I know and post to social media what a terrible experience I’ve had here every time I have to do it (with work, or whatever moronic business thing that uses them still for the stupid “perks” and miles stuff; stop it, rich finance guys. Use a real airline and help everyone out by letting united die by its own knife.)
So bad it must be intentional
by lamestuff on 2019/04/16 18:11
This app is so horrible it must be by design. Everything i have experienced is more difficult than is should be, non sensical, unintuitive, or just plain doesn't work. Perfect examples, you will be logged into the app yet you have to manually enter your frequent flyer number through a series of difficult to find links. Why would it not autopopulate in every flight on the app when you are logged in? By design. Or today i tried to find a baggage receipt that i payed for on the app so i can get reimbursed by my employer, there is a page that asks for a confirmation number and last name for the flight, even though i am logged in and my flight history is right in the app! I mean, why bother being logged in at all if nothing autopopulates and flight history doesn't work. Then after i input a confirmation number and last name that i shouldn’t have to, what does the app do? Doesn’t even work “data service unavailable”. So now i cant get reimbursed for baggage. How in any universe is that going to work for business customers like me? Hey United, DO BETTER!
Excellent customer service on phone but poor United waiver policy
by mvresident on 2018/09/10 22:18
For the last day, I had been calling United Gold service attempting to switch my Wednesday flight out of CHS to SFO in light of the pending hurricane. Only one agent -Nettie -worked today to get me switched onto a CHS to SFO flight tomorrow -the LAST available seat on any flight out with hurricane Florence approaching SC. Even though the SC governor had ordered an emergency evacuation order hours ago, United had not received the official waiver and the previous aGents with whom I spoke said I would have to pay full fare in the absence of an official United notice. Nettie, on the other hand, was very proactive and grabbed that very last seat out for me- and the official waiver came through just after she completed the change. A word to United management. When the governor of the state issues an emergency alert (as he did yesterday) United should have permitted their agents to switch my flight at no charge at that time. Even today, your waiver was issued a number of hours after the release of the governor’s evacuation order that is to start at noon tomorrow . I believe that your agents should have discretion to make even an exchange in light of the tremendous amount of publicity that warned about this hurricane. I just feel lucky that Nettie was able to find that last seat for me.
Data is not reliable when flights are changed or delayed
by Agent Zordak on 2019/11/11 20:15
Very disappointing app when it comes to dealing with changes and delays in flights. It tends to show old information like “flight is on time” when other sites are already showing that your flight has been delayed. Sometimes takes an hour or so. Better to use Google or other tools to check on flight status. There are other flaws, like failure to show what terminal a flight departs from in some cases, again requiring me to use other sites to get basic information. Today a couple of times the app gave an alert saying flight details had changed, but could provide no hint about what the change was. Quite an infuriating app when you need updates, accurate information. Sometimes the info is contradictory, like today saying that my 45 minute flight was on time, but would require 3 hours. What it should have said was that it was delayed two hours. So many little flaws and inaccuracies. Don’t trust it when it counts.
Maxine would be proud
by 14th hole on 2018/07/17 16:16
United has done a great job during my over 50 years of being a customer. My question is simple. Why was it necessary for the flight attendants to take such a strident position in opposition to Justice Kavanaugh’s nomination to the Supreme Ct. My guess is not one has ever read any of his decisions nor examined his outstanding example in inclusion. I guess their union say jump and they ask how high. The sad part is they now project to every customer who believes Justice Kavanaugh should have a fair hearing that our United Flight attendants are no different than those who would assault someone in a restaurant. Maybe a bit extreme example but will I never see your flight attendants through the same lens as I have in the past? No one could. If they wonder why passengers sometimes act the way they do. Maybe they should look in the mirror.
Frustrating Check In and Basic Economy
by Findingmylawyer on 2019/11/01 14:39
The only reason I’m flying United is because this flight met my timing needs. If I could’ve flown in a bit later, I could’ve flown Delta for less money without the restrictions of no carry on bag, etc. that comes with United Basic Economy. All of the restrictions do not incentivize me to want to upgrade my ticket- they cause me to think of United services as having low value. The company is trying to get every last cent out of its customers and it shows. Additionally information associated with your trip doesn’t align across channels- I added a bag online and paid for it and then the app wouldn’t let me check in because it didn’t think I bought a bag. The check in process regardless is much more difficult than all other airline apps I’ve used including Frontier, Delta, and American. Its difficult to find where to check in, and even though I have my trip already saved on the app I had to type in my reservation number and go through multiple screens. Absolutely will avoid this airline at all costs in the future.
Good app makes flying easy
by G-Mo on 2019/11/12 16:25
Seems like other reviewers are reviewing the airline, not the app. The app is very useful if you’re flying United: easy to check in, stores United club passes, stores your boarding pass and lets you add it to Apple Wallet, sends push notifications about flight updates, and even notifies you when it’s _really_ time to board so you can hang out at Starbucks instead of the gate. It’s gotten a bit noisy with recent updates: Could do without the movie ad launch screen eating valuable seconds and with all the other clutter: background images, cards that don’t have to do with my flights, a combination of tabs _and_ a hamburger menu (pick one, not both), mileage games, etc. There are many many features of the app that I don’t use, but the few I do definitely improve my flying experience.
United Vacations
by sheeny wins on 2018/07/19 10:36
They sent me a confirmation stating I was booked and paid for. Have a United Airlines vacations email verifying reservation number, booking number, and credit card authorization number to show it’s been paid for and I’m good to go. I show up for my flight at the airport and they tell me I don’t have a ticket n will have to “re-ticket” for $200 more than the paid price on United vacations. They said that was my only option or I would miss my flight, my vacation!!! Called United vacations and they don’t open until 8 am. My flight leaves at 5:45 AM. There is no one to help me as per the UNITED AIRLINES Supervisor AT THE AIRPORT. And to top it off they charged me an extra $50 fee to “re-ticket”. So now I wait to get to my destination and will have to call them to get this resolved. This is unprofessional and ridiculous!!!! Buyer Beware.
Lost luggage
by very dissappointed lady on 2019/11/14 22:05
It’s been almost 24 hours since I landed and still no luggage has been delivered to me. My luggage got left in Charlotte, but was informed that it was on an early morning flight to me in NY. The airlines finally called me to inform me that it would be delivered to me, but almost a day later still no luggage. I also paid for the luggage to fly and when I requested for a refund they said I had to make a request and file online, which is very painful and lengthy. You have to fill out forms and attach documents. The airline is fully aware of my situation and should have immediately credited monies back to my credit card with no questions asked. Oh and by the way, I was told at the airport that if I needed to go buy anything to please do so and send them my receipts and I would be reimbursed, yeah right. I’m having troubles just getting my baggage fees back much less going out and purchasing under garments, clothes, makeup, hair products, shoes etc... Women be aware. I have absolutely nothing but my purse. Just imagine that for a minute. I’ll NEVER-EVET use this airline again.
Lying
by hsbfred on 2019/08/09 01:42
Lie #1. We woke up this morning and your website clearly stated that our flight to Rome was on time. However, when I looked to see where the aircraft was coming from it was landing approximately 10minutes before our scheduled departure time. You knew this early in the morning when I knew it, but didn’t change the departure time until after we arrived at the airport. Lie #2. We got booted off the plane after boarding for a mechanical problem, your message blamed the weather. Lie#3. Several lies about boarding and departure times. We are now scheduled to depart at 11pm and based on your past history we have little faith you’ll make it. The lines at your customer service desk around gate 130 are about three to four gates long. Do you think you may have a problem. Start telling the truth.
Snails pace service
by tha ks for nothing on 2018/07/14 13:07
Maintenance issue out of Cleveland that was a quick fix but took 30 minutes sitting on the runway before they realized they had to go back to the gate for some paperwork and then took another 30 minutes to come up with new numbers because two people left the plane so they could understand the weight distribution. I don’t know if you have monkeys doing the numbers or what but we got to Dulles over an hour late and missed our connection to Aruba. Now I have to go to Houston and I miss a night at a $500 a night resort so that you can give me a voucher to likely stay at the Days Inn. If you can’t get functioning planes at the gate ready to leave your customers then at least get a staff that can address the issue quickly. Otherwise just get the hell out of the business.
New Customer experience
by Eric Loids on 2019/05/01 18:57
I have grown to like United Airlines again from a few disappointing trips twenty years ago. Both customer support/ Milage Plus and flight staff have a reinvigorated attitude and truly seem to care for their customers which probably relates directly from the CEO down. On the contrary when we had issues twenty years ago we loved a different airlines that had animal pictures on the tails of the aircraft. We truly despise that airlines and only fly them if there’s no other direct flight. I find it interesting that over time two different businesses/ airlines can have a complete culture change that impacts every employees attitude about their company which translates into the different levels of customers experiences. I did rate four stars because as a new customer booking a ticket the website felt like it was having issues and forced me to sign up for mileage plus. Next Not being familiar with the site or app I was handicapped try to find and pick the upgraded economy plus seats by each other. One frustration is my large fingers don’t fit well enough into the little seat options boxes so I had to have my wife finish up from my iPhone 8plus. Keep up the great customer services it makes a huge difference and I’m happy to have United as my top choice again. Eric L
Incoherent
by peter h klein on 2018/11/15 17:35
Having already checked in on line I assumed the untied app would have that information but it did not. Then had to start “check-in” process on app to be recognized. That process then required I have the confirmation # ready available which has to be found in a previous email or paper document. Also, the mileage plus number in NEVER listed, save the last three digits. WHY! Working between the online platform and United app simply lacks any cohesion or friendly interface. While online “super security” is appreciated on the large scale, it, and other factors makes all of United’s user platforms feel clunky and unwelcoming. Final example: when checking in online it was nearly impossible to add Milage Plus numbers to get credit for this flight. My wife, Theresa Klein, had to go through a paper file we keep with travel records just to locate her MP # and mine could not be located so miles will be lost unless I take the time to sort through more papers or d emails to eventually find the number for Peter Klein...SO FRUSTRATING.
United fails AGAIN
by MarkKV on 2018/09/16 13:46
UAL 1557 OGG to SFO on 15 Sept delayed over two hours. We had been upgraded on our next segment (UA 756 SFO - DEN) but missed connection due to United buffoonery. United automatically moved us to 2028 but did NOT check us in, so we had no seat assignment. The gate agent said to wait until boarding began to re-check with her foe seats. Finally when boarding group 5 was getting on we get seats in row 37...not even premier plus, no overhead space because we were so late getting on (usually group 2). WHY BE A FREQUENT UNITED CUSTOMER AT ALL, when it is zero help when you actually need it? Late flight, lost the upgrade, confusion in SFO, and a crappy seat. You all forget: I have a choice of airlines and this was the last straw - I am done flying United, Gold status or not, unless I literally don’t have a choice. Real shame.
Frustrated flyer!
by CCJeppson on 2018/10/24 01:03
I don’t fly often but I specifically booked with United thinking that because I was paying more money for this airline that I wouldn’t have to deal with all the extra charges that come with the cheaper flights on cheaper airlines. I started this United experience with a message saying that my starting flight would be delayed by two hours due to scheduling issues, this caused me to miss my connecting flight and landing at my final destination much later than expected. My second frustration with this flight experience is I get checked in and I’m told I’m not allowed a carry on and I’ll have to pay to check in my small bag. I asked and was told I was unable to just pay extra to carry my bag on. For my returning flight I called United reservations to see if I could again pay extra to carry on my bag. I was told that it would be $100 to do this! Are you kidding me? To carry on a bag it would cost me four times the amount to check in a bag! This traveling experience has been nothing but frustrating.
App feedback
by Jgdavidson on 2019/09/21 04:59
Hi. I know travel can be frustrating and there is a lot of feedback here about the travel experience on United. This is understandable. However, as the United app itself goes, I can say that compared to other airlines, it is surprisingly superior. First, it acts more native to the phone compared to lame apps which wrap slow web interface. Second; the boarding pass and flight status info is accurate and quick to load. I particularly like the “where is this flight coming from” and “upgrade list” status which is way more useful than what you get on other airlines. Finally the booking process is fast and clear. It can’t do everything (eg you can’t apply for upgrades) but it’s otherwise way faster and usable compared to others. Enjoy
No benefits for the basic economy
by Chatty_G on 2018/08/17 13:43
Your airline has no benefits for individuals flying basic economy. You could at least and I mean at the least have them check in one bag for free. You allow them to select their seats but you charge a fee to do that. Why do you nickel and dime the passengers who are unable to afford an expensive plane ticket. For the individuals flying above basic economy you allow them to fly you give them privilege. Why can’t fly and be like it used to be, if you were in first class you got the benefits. And second class you still got the benefits. And didn’t have to pay for your luggage and seat extra. Airlines have gotten so greedy to the point where you charge for every little thing especially those who are unable to afford anything above basic economy. I know this review will go unanswered and probably unread. Don’t be like the other airlines, care about your passengers who use your services. Don’t just throw passengers in basic economy under the bus because they can’t afford the expensive rates to fly.
Feedback
by ipaurhgvliuarhgiuahr45o[ihtgoi on 2019/09/05 21:45
United has consistently improved its mobile technology. I am a loyal business traveler. I really appreciate text updates but I would have to say that it is erratic at best or simply not consistently executed. It should be simply turned on in my profile and used to communicate TIMELY updates on delays in particular but anything related to my flights. Don’t worry about over communication, it isn’t hard to delete text messages. It would be easier to talk to someone as I could point out 3 or 4 things that would make the experience with United better and that is a key word “experience”. Every trip is an experience and it is made up of sub experiences: booking, confirmation, reminders, check in, etc. You know how to find me if you’d like to discuss further. David L. Reichart
Can’t change seats
by Schreckie8 on 2019/01/07 14:06
I get that I paid for economy but you can’t pick your seats when you check in. I have traveled other airlines and you can pick your seats prior to checking in and or when they check in. Very frustrating that it’s not an option. Asked to change seats and they said flight was full. Get on the plane and there are several rows that didn’t even have people in it. I called right now to see if I can change seats and again person said there is no available seats to sit next to each other. Then for my connecting flight he said that I had no seat assignment if I wanted to purchase seats for that flight. I checked my boarding info and it does show that we are sitting next to each other. So I just don’t think you guys are being truthful. I will never fly your airlines again!!! And I will be sure to let my friends and family know as well. I have have flown the cheapest airlines and we have always been able to pick seats sitting with your family! BAD BUSINESS
No reservation updates on app!!!
by Getsome32 on 2018/12/02 16:39
App has intermittently worked even after updates. Don’t get a check in email, app would show reservation but not allow me to check in - under boarding passes it kept saying I had no reservations, even though reservation section would show the reservation. Eventually had to call United and go through the automated prompter to check in. Only after checking in on the phone did I get an email with the link to my boarding passes and the app still didn’t recognize that I had checked in! Before I was able to obtain the boarding passes it asked me if I wanted to write a review and this is the review. Never had to do this for any of the other airlines Southwest, American or Delta. In this case the app that was designed for convenience was very inconvenient. I am now going to close out this review and hopefully obtain an actual boarding pass...
Ms.
by Particularly Disturbed on 2018/09/13 21:30
The flight attendants and gate agents on the arriving flight was rude and not very friendly. I left my work cell phone at the Starbucks and didn’t notice until I had boarded. We still had about 10 minutes before the scheduled take off and the Starbucks was right next to the Gate in MEM C-14. They wouldn’t let me off the plane to run get it and initially they wouldn’t get someone to check. Finally, THE PILOT said, “No, I want her to get her phone!” And they had someone check and deliver it to me. When we arrived in Houston, this same flight attendant that wouldn’t let me off the plane, announced over the loud speaker when we arrived, “Thank you to the passengers who remained seated until the seatbelt sign was turned off!” And said it rather rudely because some passengers had already unbuckled when we arrived at the gate. This was my FIRST time traveling on United (I usually travel Delta) and hopefully my LAST time traveling on United (my colleague picked this airline because it was non-stop from MEM to IAH but this was NOT a good Customer Experience!!!!!
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