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App name
United Airlines
Description
Welcome to the reimagined united app. Our refreshed app offers a more robust and dynamic experience, giving you access to personalized information throughout your journey – all while keeping many of the same features you know and love. Explore new features - Thanks to a redesigned home screen, the united app gives you quick access to important details by opening to the most useful and relevant information. At the bottom of the screen, a streamlined navigation bar will help you find the app’s most popular features. Other enhancements also include a “My Trips” section where you can find upcoming active trips, a “My Profile” section with your account information and a brand-new inbox that stores travel notifications. The app is your all-in-one travel partner - When it’s time to travel, check in for your flights on the home screen and view real-time updates. See what amenities are on your flights and your position on the upgrade and standby lists. While at the airport, explore interactive airport maps to find a United Club location near you. Search for flights and book travel - Look for flights across our global network. When you find one that’s right, book it on the app using money or award miles. Easily manage your reservations on the app - View and change your seat assignments, or enhance your trips by adding Economy Plus® seating, Premier Access®, United Club℠ passes, travel bundles and more. You can also change, cancel or rebook your flights right on the app. Continue using the app in the air - With United Private Screening on select flights, watch TV shows and movies on your own device. Plus, track the status of your checked bags and see which gate you’ll arrive to once you land. Earn award miles with MileagePlus - Enroll in MileagePlus® and earn miles with MileagePlus programs. You can use these miles to book award travel on the app, too.
Terrible on flight
by KingBobOG on 2020/08/11 03:28
During any movie I tried to watch, the video would either freeze or cut the sound
Nice app experience
by scott1125 on 2020/08/10 21:50
Really great app experience. Well done
No Shows, literally
by Dhalil on 2020/08/10 15:33
No access to free movies shows. I was only able to see one preview. I know I have the latest app update, yet I was unable to watch anything. It made the flight seem way too long. New York to St. Thomas Now, with regard to safety measures, cleanliness, and even social distancing United gets 5 stars so 3 stars is the avg. between the 2.
Orlando to Houston/Houston to Los Angeles
by Fstruffian on 2020/08/09 20:45
I was so impressed by the service between Orlando to Houston. Free WiFi, complimentary movies. The flight was as smooth as can be, and I don’t like flying. If they were all this way, I wouldn’t worry as much. This was the best flight I have been on. Take off and landing were PERFECT! Crew was friendly and attentive to everyone. Everyone was respectful of the mask requirement. It was a comfortable flight! Thank you United! I am going to choose this airline going forward!
Download
by FrequentHxt on 2020/08/09 19:48
Doesn’t let me download it
checking a bag.
by idontcare for a nickname on 2020/08/09 17:33
Checked bags I ending up paying for 2 checked bags. One was for $30 and next was $35. I’m only checking 1 bag and your app would not let me go further unless I said I was or was not checking a bag.
Fails on Seat Change
by Gnu Sjunkie on 2020/08/09 16:30
When checking in, and when trying to change seats, the app disappears. Cannot change seats. Very frustrating
Difficult to change seats
by R laham on 2020/08/09 15:51
I try to change my seat assignment from Cleveland to San Fran. After three attempts I stopped as the app crash when I try to do it.
Block middle seat
by Golfyballs on 2020/08/09 15:35
Block middle seat
Recent update
by Dfs1276 on 2020/08/08 21:31
Explain me WHY to do any changes in the perfectly functioning app, WHY?! The new UI is NOT as convenient as it was before, extra steps are needed to complete the same tasks. Somebody just tried to justify their wages.
United App Incomplete
by qwett12 on 2020/08/08 20:37
Purchased a ticket from Michigan to Telluride, CO on United website, segment to Telluride is on a partnering airline and so it’s information is completely absent from United app. Unacceptable.
Crashed repeatedly
by JorgeHaas on 2020/08/08 18:06
App crashed every time I tried to change seats during the check-in process.
Super easy!
by Shagumbee on 2020/08/08 00:55
Very easy to use!
Choosing other passengers doesn’t work
by lmoala on 2020/08/07 01:16
Not working please fix!!
Longtime United Fan
by readytobud on 2020/08/06 16:34
I became a Mileage Plus Member back in the 70’s and have always appreciated the safe travel and friendly, efficient, and thoughtful Professionals in every department at United Airlines. Thank you for your excellent service!
Love the App!
by A320Chick on 2020/08/05 21:12
I can get all the information I need through the app for my travels! It’s great!
Seat change
by dmlww on 2020/08/05 16:58
Can not change my seat as the app keeps bouncing me out. Tried on 3 different devices to do a seat change.
Seat assignment on return flt changed 3.0.46
by Dadi-O! on 2020/08/05 09:04
I had to change the return flight on my US domestic flight, picked the seat assignment and completed the transaction. Few days later I checked the status, my seat assignment was gone, and even when I clicked the “Seat” button, it keeps me out and can’t see the seat map. Is this a bug????
Flight attendant
by covid concerned on 2020/08/03 22:23
It’s really a laugh about wearing a mask the entire flight or even half the flight. Of all the people to set an example. They say wear the mask but they don’t do it their self. Just sit in the back and talk the whole trip and wear it only when they walk the isle. I hope the return flight is better.
Horrible
by Veteran1776 on 2020/08/03 21:22
Forced updates Bugs Not Intuitive
Love United
by Sluggo2U on 2020/08/02 16:23
Only fly UNITED forever!
Exceptional service
by trooney54 on 2020/08/02 14:30
My trip to Ireland has been meet with disappointments but United Airlines have been above and beyond their service. Ireland turned into Las Vegas for my 86 year father, sister and Myself. I will only book with United in the future.
Passport
by MintTeaDiaries on 2020/08/01 13:39
I couldn’t check in on the mobile as it only allows for a photo scan of the passport. It would not automatically capture the image the first few times I tried, and then when it finally did and was processing the image after five minutes, it said it couldn’t process the information. There should be an option to just type in the fields.
Great service Thanks Keep up the good work
by 75VP on 2020/08/01 07:40
Keep up the good work Thanks
Disappointing
by coffee1520 on 2020/07/31 17:41
Can’t use the app to make changes to a flight. All it brings back is a screen that says stay connected.
Added stop
by Flowrpowr62 on 2020/07/31 13:01
I originally booked with only 1 layover and chose the flight due to time spent in airports and less time. I do not like the fact that an extra stop was added. I also don’t like the fact that I have to be in airport’s the entire day. It is also a huge mess with people that take me and pick me up at my final destinations.
So easy
by Nikki McCall-Williams on 2020/07/30 22:42
Just a few taps and you are done!
Seats
by dann 1013 on 2020/07/30 20:18
Just to darn cramped!
Heidi
by LeviNamrepus on 2020/07/30 02:48
Any time I can use my app phone I am Happy but must online apps allow pre populate. Did not have this option.
Face Masks
by Wdfgyujnvtuinvdet on 2020/07/29 23:10
It’s absolutely absurd that you try to force masks on people!
Stop making check in more complicated than necessary
by unitedneedshelp on 2020/07/29 22:33
Nothing was wrong with the old system, either print from work or home or use your electronic device. End of story, don’t complicate things like sending me an email of my boarding pass. I don’t care about your inane updates unless you are changing my itinerary, which by the way, you’ve done that on my last 4 trips
Glitches
by 180456037 on 2020/07/28 20:39
After you made a flight change it won’t allow you to select seats from apps. You have to use a computer
Could be more user friendly
by Por aqui por alla on 2020/07/28 02:34
Too many steps to check in flight
Last update created a glitch for iPhone
by frustratedflyer@$! on 2020/07/26 21:50
Last update three days ago made it impossible to switch seats on an existing flight. The wheel turns and then acts like it’s going to open a new screen. But just kicks you back to where you were... maddening
Be careful what you purchase
by Greg in Lex on 2020/07/26 21:35
I thought I was purchasing checked baggage for my trip. I only purchased for the return trip, thus I lost my early discount. Check what you order!
Super easy, thanks!
by PilotTerry on 2020/07/26 20:27
Super easy, thanks!
Need assistance due to distance between gates in Denver transfer. How to arrange?
by heartroar on 2020/07/26 19:08
Need contact information!
Review
by cpoobear on 2020/07/26 00:59
Very easy to use app and best airline to deal with
Just okay
by satisfied-user1 on 2020/07/25 17:57
Let me first say THANK YOU TO ALL STAFF who worked so diligently as they identified a mechanical issue before taking off. While other passengers were upset and frustrated, I was grateful! In this respect, they kept us safe! Unfortunately, there was a passenger who did not wear a mask and was never directed to do so. Considering what is going on, the staff should be more diligent about this for everyone’s safety. I may not fly with United every time I travel, I will continue to do limited business with them.
Bad update
by 99hotdog on 2020/07/24 02:15
Heavy glitches and crashes on every single update. Not good. Cheap app.
App much worse after recent update
by J3Hack on 2020/07/23 20:41
The app used to be very stable and easy to use until this most recent update. Now I get kicked out of the app regularly and get a user timed out message every time I try to book on the app. Hopefully I can book online and still use the app normally during travel.
Jul 2020 update is HORRIBLE
by JSC6280 on 2020/07/23 19:52
Why update an app that was perfect and way better than all your competitors to one that has a terrible user interface and is glitchy? Makes no sense. Go back to the old version!!
NRSA
by A512A on 2020/07/23 17:44
The NRSA screen times you out every single time you try and book with the new update. Another home run form the “IT company with wings”
App constantly crashes
by Nikki_S_11 on 2020/07/23 16:36
Every time I try to update my flights the app crashes and I am not able to complete the change.
Was GREAT, but after recent update....
by nickname crap on 2020/07/23 12:38
Who thought it was a good idea to get rid of the ability to save favorite airports?!?!?’
Good
by El papi champo on 2020/07/23 02:04
I love it this app
Worse customer service I have ever encountered
by Carritha on 2020/07/23 02:03
Not once but twice now we have been talked to like we are below the desk workers.. they spoke to a couple of others like that also but, I did watch them be really helpful & sweet to one man. I will do everything I can to not give them my money in the future unless, something miraculous happens tomorrow to change my mind about them. They have horrible etiquette!!!
Direct TV
by NatMV123 on 2020/07/22 18:04
The In flight entertainment is difficult to find and doesn’t work well. Shows and movies start and stop and the service is spotty.
Customer service chatting
by Mo34283428 on 2020/07/22 16:37
Horrible!
Detailed, easy to navigate. Easy to check In with!
by Submariner Texan on 2020/07/22 16:24
Great! All hands are diligent and professional.
Easy to use
by ibebetter on 2020/07/22 12:54
Easy to use
Mileage Plan
by GlobalGAP on 2020/07/21 20:08
I just spoke with the customer services regarding updating the miles that I have. It is really disappointing after so many flights with you I don’t automatically have my miles and I have to link confirmation numbers with my account. I lost so many. The application is not user friendly and I definitely prefer the other apps like the South West, Alaska, Delta and American. I fly for business it is very inconvenient for me to go back and forth with those confirmations. I am not happy that you also charge for a carry on bag! Come on!
Stealing people’s money
by United is a scam on 2020/07/21 15:20
Charging for a carry on bag is the most ridiculous thing I’ve ever heard. Also changing policies a month after people have bought their tickets and basically stealing their money (like charging for them to pick their seats and then saying two days before the flight that seats are assigned- we should get a refund) is also ridiculous. I will not be flying United again after this trip. I am beyond irritated with the way United runs their company with zero regard to the people paying to fly with them.
David T
by Dupersave on 2020/07/21 02:50
Good app. Very simple to use.
Flight change without notification
by Kryschey on 2020/07/20 20:37
We booked our flight to leave at 0757 and it was changed without our knowledge to 0540. No one in our party received an email or any other notification of this change. Our original flight was a straight through nonstop flight and the new flight that we were changed to is has a airplane change and lay over in Chicago. We paid extra for a non stop flight. This is bad business and we feel as if we should get compensated for the inconvenience. Julie Smith flight (UA 1286)
Great site easy to use!!!!
by Deborah -Million Miler on 2020/07/20 03:51
They have worked out all the kinks and the mobile website is as good as the regular website. Thanks United you continue to make my life and work easier
Amazing
by La negra chacon on 2020/07/20 00:59
Love it
Absolutely outrageous
by outraged parent! on 2020/07/19 21:40
My son flew on United 2 weeks ago. No one was required to wear masks so 75% of the plane did not wear them. Even the pilot came out of the cockpit to use the restroom without a mask. He walked up and down the aisle with no mask. You have false advertising that you will require mask wearing and even your employees break the rules! Completely outrageous!!!
No option for temporary working Visa
by Carleche on 2020/07/17 19:34
The checkin process does not clearly provide an option for a valid US working Visa. Thanks, Carlos
United Airlines
by i kns on 2020/07/17 16:02
My favorite !!’ Great people!
Led the pack for years but is losing usability
by jbar_ on 2020/07/17 15:16
Booking flights, if I want to change the date, in older versions just back out. Now I have to go through extra steps to ‘leave the booking path’ or confirm that I don’t want to proceed with the locked in dates. Just let me back out in one tap then adjust the date. Simple. Like it used to be.
Just the trip to my past
by GMC ENT on 2020/07/17 01:07
I mean since a baby in the USA recently becoming a citizen I remember inside the CONTINENTAL AIRLINES FLIGHT ATLANTA yo ORLANDO the largest storm I ve ever experienced we were already All checked IN and sit down the tower doesn’t allow the flight too takes over HELLO !! Of course not A STORM .., and of course like today and like before just the most experienced crew and CAPITAN THEN firm no one leaves the cabin do I need to explain why gates storm electrical all over saved our lives today .... and then Thanks UNITED !!
Issue with checking in
by Farmpopuo on 2020/07/16 15:25
Your new app has obscured easy access to choosing to check in.
Not able to search arrival destination
by jylin123 on 2020/07/16 01:07
Not able to search arrival destination in the app when trying to book tickets :(
Cancelation
by lefty gold on 2020/07/15 23:33
United cancel the second leg of my trip (Houston to SAT) and didn’t provide any compensation for my inconvenience where I had to drive 4 hours from Houston to San Antonio late at night
Love ❤️ this app
by hdhdhdfjsockvc on 2020/07/15 17:03
Love ❤️ this app
Changed flight from direct to multi-stop
by RobertoP80 on 2020/07/15 15:22
I purchased a ticket for my mother-in-law to fly direct from Pittsburgh to Denver. The direct flight got cancelled (probably due to the lack of passengers) so they put her on a flight to Newark and then to Denver (very inconvenient for a senior citizen). I went to pay for her bag (free in Southwest!) and noticed they increased their baggage fee from $30 to $35. I am a Million Miler on United and have decided to move my all of my business over to Southwest!!
Very organized & informative
by Webo52 on 2020/07/15 14:26
Thank you so much for your updates, options, and thoroughness... you’re #1 with me... I also want to thank your reservations person (wish I could remember his name) he is a true asset to your airline, so helpful... I am flying the friendly sky’s of United 😍
Boarding pass
by Stretching not aerobics on 2020/07/15 14:21
App is so slow and I have to click through too many links to just get the darn boarding pass. There’s enough stress traveling right now, it’s 2020 for darned sake, why can’t you just make my life a smidge easier and simply txt me my boarding pass. Just cut me a small break!
Bags
by ANGRY 18768 on 2020/07/15 14:15
Stop charging so much for bags if I’m not allowed to bring a full size carry on!!!😡
United harms pets
by this game tryed on 2020/07/15 05:48
I’ve seen mayn’t cases of pets being harmed on flights even suffocated and abused by the staff. Fix your staff/ company I beg of you.
Changing flights
by 1942 cheryl on 2020/07/14 23:08
Both ladies helping with the original flight and with the second flight. Both were very helpful. 1942 cheryl
Easy least
by Kim ND on 2020/07/14 19:57
Makes check in so easy!
UA Booking, check-in process, and Prices
by Tracy & Cherrie W. on 2020/07/14 19:19
The check-in process is great - easy to follow and understand. The booking process, however, was extremely frustrating. The site is not very user-friendly, and took several hours to navigate. We finally ended up calling and the agent was very nice and patient, but we still have several inconsistencies. We went over seat assignments at length for all flights, but my tickets still say something different than what we’d gone over again and again. I made it very clear that I needed a window seat - anywhere on the plane - due to motion sickness, yet I’m still not by a window for all of the flights. We’re NEW Mileage Members, but are not too impressed thus far. We’re paying over $1,500 (Economy level) for our flights and did not expect the aggravation we experienced...or the disappointingly high price we paid. Every move you make is nickeled & dimed to death, and leaves you feeling like you’ve been ripped off. It seems like we get less and less service for more and more money. Other airlines were considerably cheaper, but we wanted to build points on our United Mileage Visa Card, so we went with United. However, after receiving this shocking price tag, my husband and I have decided that in the future, we will book flights on a cheaper airline, and just use our United Visa to pay for it, and just build a few points that way. We will be now making frequent trips to Tampa since our daughter and grandchildren just moved there, so we will be looking into getting a Mileage card with a different airline going forward. So disappointed.
Abominable customer service
by SouthernCityChickie on 2020/07/14 18:24
UA changed my flights after air service to EYW stopped. The “redone” tickets had my name horribly misspelled causing me a nightmare in security. When I called UA to get it corrected they said they “couldn’t” even though you are the ones that entered it wrong. I finally got someone who could “correct it in the system” I’d like to point out that if your internal ticketing system ACTUALLY communicated with the app none of this should have happened because the errors would hv been caught through my online profile. Ok, that’s not all you did. It’s July 14 and MIA is deserted, AA (the carrier YOU put me on to get here) has 3 flights that are empty and could me home sooner than your UA inopportune flight schedule. When I called I got NOWHERE and not only that the “manager” who didn’t even have the capacity to manage his emotions, refused to work with me or acknowledge all of the unnecessary events that had occurred. This “man” with a very thick eastern accent condescended to me with every word he said ultimately attempting to blame me for the name misspelling error which of course would’ve have been impossible for me to do BECAUSE I USE THE APP AND ITS SPELLED CORRECTLY THERE. For the record, my husband’s name was misspelled, too. This “manager” refused to let me finish a sentence, talked over me, did nothing to help my flight situation then he hung up on me! This is the type of managers UA hires?! I’d tell you his name, BUT I COULDN’T UNDERSTAND HIM!!!!! Please pass this review to the appropriate department. I have never experienced such deplorable service. An airline as big and reputable as UA, should never employee this type of discriminatory, hot-tempered men. 100% uncalled for. Lori Forwe (501) 840-1868
Yea
by Alexlusho on 2020/07/14 16:05
I love this flys
Checking a bag
by LNL Retirement on 2020/07/14 03:19
I was never given the opportunity to check my bag. Always something.
Scam
by kalebisdaddy32746547 on 2020/07/13 10:11
When I purchased tickets in on June 10 I spoke with a representative from home who over charged me I paid a separate fee for taxes of 118$ plus 300$ a piece for basic economy I was scam I don’t like none of the planes we flew in on there small in very inconvenient I never flew on a plane I couldn’t charge my phone on sprit is better then United I wouldn’t never fly through u guys ever again ver disappointed customers y’all deserve a 0
Home page info?
by Brooklynn72 on 2020/07/13 07:12
I have a flight in less than 24 hours. Where is my ticket/flight info on the home page????
I like the Adam Sandler movie
by UNITEDAIRLINESSUCKS on 2020/07/12 20:34
I think we are going to be able to do it tomorrow morning.
Not user friendly
by Bullitt65 on 2020/07/12 02:45
Hard
Good
by Firedragon1658 on 2020/07/11 22:35
Great App!
Too many clicks
by Mike&Darcy on 2020/07/11 21:45
A quick link to view the boarding pass. However way too many clicks to actually get to the boarding pass
Love the app
by J from CC TX on 2020/07/11 17:50
It just makes checking in and other actions so easy.
Issues
by GigiGW on 2020/07/11 16:14
I was promised my husband & I would be on the same row with a complimentary upgrade on the first & third leg of our trip. When I signed in, we were on different rows. I would like the $49 refund for moving my husband up to 8B. Also wish the plane was not so loaded.
Setup
by NewtH4 on 2020/07/11 14:54
Easy to use. Clearly stated health policies. Efficient communication for checkin
In flight entertainment needs more improvement
by Andretti Lee on 2020/07/10 19:51
I like the app for checking and doing business for flights, but the onboard entertainment app kept crashing and others on the flight from Chicago to Lax and vice versa experienced the same thin. Frustrating when the entertainment doesn’t even start and then it just crashes as you watch. I was on my iPhone 11 Pro with the latest version of the app as of July 3.
Difficult to use
by lindsaysmith683 on 2020/07/10 14:17
Trying to find your boarding passes is a pain. And trying to submit a review is even difficult with having to have a nickname to display.
Cali Trip
by Running R on 2020/07/10 13:50
Nice to have the mobile application
What happened to seat assn option/
by Gazuntheight on 2020/07/10 12:20
‘///////huh
Easy to use and fast
by Kingkongasker on 2020/07/10 04:35
Great platform and user friendly. Amazing app.
Problems with canceled flight and no notification
by 1Newell on 2020/07/09 18:38
☹️unhappy about this
Seating options my flight was change to incomparable seats our flights were cancelled.
by Titorosar on 2020/07/09 11:24
Seating for small children and senior citizen is poor last row. Our reservation was made well in advanced, we were bumped from flight with no explanation and given an unsuitable replacement. Phone 804-252-6617
No communication
by deltaOverUnited on 2020/07/08 14:47
United did not communicate that my flight was being changed from a direct flight to a layover flight to Denver that is apparently fully booked. Not only is my time wasted, but I’m not even more at risk to a large group of even more people than my not as full direct flight. Horrible communication on United’s part because I didn’t even get a notification of this until I downloaded the app and saw the flight was changed. Reached out to customer service and they were so unapologetic. I will never be flying united again and will be sticking to delta.
My traveling experience
by mr gannon on 2020/07/08 12:17
Great trip Newark to Indianapolis enjoyed my flight take off and landing were great thanked pilot and stewards they were very nice keep up the good work United will be flying again soon flight ua3417 thanks again Mr Gannon
Post Covid
by dsve g on 2020/07/08 03:02
My first post Covid flight was with United. I was pleasantly surprised with everything. People are doing their best. We all need to hang in there. Thank you for all of the hard work. Dave G
App to help with all your changes and delays!
by stilettoarmy on 2020/07/08 00:29
The app is fine, it’s United that the problem. They have changed my itinerary 5 times - and during these strange pandemic times - I booked a non stop, they changed that to a plane change. United has never been the most empathetic of airlines - if you can book somewhere else, try that first. As for the app, it certainly has come in handy with all the changes with my flight. You know it’s not like I’m hitching a ride - I’m paying for this abuse. Fool me once, shame on you, fool me twice, shame on me. :(
Easy as Apple Pie!
by CindeeHappyCamper on 2020/07/07 16:19
Thank you! United we fly! CHG
User Friendliness
by Rollo953 on 2020/07/06 21:20
The United App needs work on workflow & intuitiveness. ASAP! Please! Thanks
Poor experience on my recent flight- Expected better service for Premium Golda
by 8627352 on 2018/08/21 00:30
Had booked a round trip from EWR to Delhi. While the flight to Delhi was smooth, the return flight (August 11) was delayed by over 18 hours. After haggling with a United representative on the phone for over 45mins I was told that I could only be given a flight back option from Mumbai if I made my own arrangements to fly to Mumbai. I needed to get back to Newark by Sunday and did not have many options, I was finally given an option to fly via Munich with about a 4-5hours layover in Munich. While I my original booking was on ‘Premium Economy’ my booking on Lufthansa was done on a regular coach class and was given a middle seat to travel overnight. At Munich I went to the Miles and More lounge and presented my United Club pass (knowing that they are part of Star Alliance), however, they said that the United Club pass is not acceptable at their lounges. So I had to sit around the Munich airport for the next 4-5hours. Overall, was a painful experience and I expected better service for a Premium Gold member.
Disorganized, confusing and not convenient
by CodyMafatu on 2019/09/24 22:07
This app is not only not user-friendly but it’s counterintuitive. Why do we have to search all over the app just to check in for our flight why do we have to type in our last name when we’re already signed into the app and why do we have to search everywhere to pull up our boarding pass, why do we have to click link after link in order to access the flight information - no one appreciates you rearranging everything every couple of months. This app is one of the worst flight apps I am a frequent flyer and this is by far the worst of all airline apps. How would you like it if somebody snuck into your room and rearranged everything and then you can’t find anything- well that’s exactly how it is every time I open this app and you’ve updated it. You still haven’t found an easy solution - there’s only three things we need from this app one, east check-in and easy access to a boarding pass. Two, easy access to the boarding times and to see flight information, standby information etc. And three, the information on where to go for our gate. Currently, the boarding pass doesn’t even have the gate information and there’s too many links and too many options. it’s unclear, unorganized and confusing. Whoever you hired to create this app was obviously an amateur.
Total joke to checking in online
by Deadharted on 2019/08/06 15:17
I always checkin 24 hours before departure on any flight. I purchased my ticket knowing I did not need to bring a carryon bag or check in anything. I do this because I like to go straight through security and have my boarding pass with me on my phone, and when I land head straight to my shuttle without waiting for baggage and head straight to work. However, trying to check in with United they say because I didn’t have a carryon or checked bag I need to see a ticket agent for my boarding pass! The whole point of basic economy was to not bringing anything to check in. So this forced me to purchase a carryon. So I do, and pay the extra $30, (which was the only charge the representative over the phone informed me of) and I will walk my carryon to the gate with me as I do with all other airlines. But, United says they will still force me to pay an extra $25 gate handling fee on top of the $30 to have them carry it from gate as I board to the plane. What is the definition of a carryon if I don’t carry it on and off myself!? Now I have to wait at baggage claim at my destination to get my carryon?! Ridiculous! Huge joke and will try my best to never fly United! Just another reason to fly a different airline. Thanks but no thanks! United I stand with all my family and friends to never fly United airlines with this experience.
Yoluu get more entertainment from reading this review than by using this app!
by Atomik81 on 2017/10/12 14:41
Tried using the in flight entertainment on my IPhone on two separate trips to no avail. I’m an IT Engineer with a PhD in computer science so I’d like to think I know a few things about making stuff work however I tried almost the entire flight to make the movies play. I finally asked the flight attendants what the secret was and neither of them knew. One checked the system to make sure it was on and then came back to tell me that someone in first class had it working on their iPad. Well congratulations to them up in first class! Maybe that’s the secret us regular passengers back in coach would like to be entertained as well. I travel weekly for my job and all my apps and devices are all fully updated so I’m thinking this is just a crappy app/system. The trailers play without issue just to tease you about the fantastic movie you are about to watch but then like a kid who’s parent tells them “no you can’t have that ice cream” all your hopes and dreams are shattered into a million pieces. My recommendation for the best results with this app: Delete it and fly on American instead where the planes are newer and their stuff works as it should, Otherwise the only entertainment you are going to get is spending your whole flight trying to get this app to load your movie.
Maybe it’s me....
by Sjdudjsosjxb on 2019/09/28 14:17
I find this site extremely difficult to manage from my cell phone. Even when I’m able to sit and take my time, I cannot find the information I need. Sometimes I’ll try to check other flight options and I end up losing my original option. Trying to find an updated standby list while you’re in a hurry? forget it. Yesterday, my flight was canceled and the App did not update to show this for almost 2 hours after the cancellation. Today, I went to the gate listed on the app (as a hopeful standby passenger), when I got there the screen said “gate change, ask associate for details”. There were no “associates” to be found. The app still showed original gate. Finally found a monitor which showed new gate. It was .9 mile walk to new gate (literally, not exaggerating). Once at new gate, I asked where I can find the standby list (because I cannot find it on the app) They laughed at my unrealistic optimism and told me to check the app. So I used the archaic app to look for additional flight options. When I did this, I apparently removed my name from the existing standby list.... if I ever get home, I will make it a point to delete this app and go back to waiting 30 minutes to speak with a representative on the phone. The app is almost as bad as the airline, itself.
An awesome time saver!
by pltandy on 2018/05/21 14:56
Access to my ‘ticket’ and flight information is so quickly is awesome! Wow, I remember having to go down to a ticket office(30 min) and spend an hour having someone else tell what they thought my flight options were (60min) and then having to print a ticket and keep up with it(never) and then strategically place the ticket where I can present it to 4 different people so I can make it through the airport including checking in for flight (60min+) then security, gate agent, and flight attendant all while stopping to check the board for which gate (15min) and any updates and heaven forbid I have a connecting flight and another flight coupon! Only complaint is I seem to have to closedown the app to get it to update added reservations - even if I made the reservation with the app. But maybe that is because I have gotten so used to having the information right away! It actually seems like the app, through notifications, gets the updated flight information quicker than the gate agents and flight crews! Makes me feel like a seasoned traveler - Well Done! Keep those updates coming.
Review
by RB Dawg on 2019/02/04 17:58
I’ve been using the app since about September. Worked great. Like everything about it. The last 2-3 weeks it seems to not work correctly. I had flights canceled then rescheduled and seem not to be able to use the app. When the flight is done it should get off the app. No need to see my flight from yesterday. I’m now trying to check in and it shows my flights from yesterday and today, even the canceled one. It needs to clear out. I have shut the app down cleared it from history. Sign in and same thing. How am I supposed to check on flights this way. I then tried to put in my reservation number and name and have to tap the screen several times and wait. I know it’s not my phone because if I tap “search” once it tells me I have to put a reservation number and name. Duh! I’m trying but it won’t let me unless I tap my screen 20-50 times. Then I have to go through the same tapping for my name. Very frustrating. This needs to be fixed asap. I gave it a 4 star because when it’s working I really don’t have any complaints. I like it better than American Airlines app.
App so Good I started flying United again
by Qf5ve on 2019/12/10 20:36
I love this app. It’s like Fedex plus Amtrak. Thank you United for making a quality product that actually helps me. I don’t ordinarily even leave reviews, but I fly a lot and I truly appreciate that this app makes flying more convenient. Dear people who made this thank you for adding all of those seamless features. And thank you for the in airport texts and updates too. Thanks to your app, instead of having a hair-pulling experience due to holiday traffic surrounding the airport, I was able to rebook my flight from the uber, eat a leisurely enjoyable dinner in the airport while charging my phone and taking a conference call, purchase a couple of magazines, and stroll happily to the correct gate with a confident awareness of the flight status. I had important things in my checked bags, so when I arrived I didn’t stress when the bags took a while to come out at baggage claim because I checked the app and knew they had arrived and were on their way to me. In conclusion, I love you.
Good App - Terrible Company
by ADT fan in distress on 2018/04/27 09:22
What goodness does an app add if the “state of the art” Entertainment technology is useless when the plane WiFi does not work? Many upset customers, Bose and iPhones ready, asked the attendants if this was common. “It happens all the time”. Coast-to-Coast without Entertainment. What good is it to be able to “manage” your miles when United uses de PQM miles scam to credit miles (got less than 30% of my true miles credited, it will take me years to build enough miles to get a domestic free ticket)? But it won’t happen because I avoid United with passion and even cancelled their credit card. What’s the point? My problem with United is United, not the app. United has forgotten its customer focus and to reward loyalty. Forget even the flying experience, just take a European carrier and compare. United apps would be really useful if they were built on a platform of customer service, clearly what United is not about anymore. So I avoid United at all costs, gone to better carriers with more inferior apps.
MKC
by mkc58 on 2019/03/23 18:09
I was prompted yesterday to go on another flight with no change fee. It wasn’t obvious that the flight options were for the *following* day. I selected, realized I made a mistake, and called right away to correct. I was then on hold more than a half hour, and two agents and an hour later I received no help. All after a day when i traveled to be at a funeral. Today, when I went to check in, the message was clearer that you were looking for people to change flights. I have been a customer and mileage plus customer for decades. Also a credit card holder. I am extremely disappointed in the service and considering canceling my card, and United as airline of choice. It’s clear United dramatically overbooked flights the entire weekend, which is irresponsible from my perspective. While I was on the phone with agents last night, I could hear other agents fighting with customers like me in the background. Please try to be better to customers in the future. Thank you
Disappointing 1st flight in years!
by United passenger NC on 2018/07/20 16:47
I haven’t flown in 15 years, so I decided to take United after hearing good things about them. My experience was less than enjoyable. After deplaning in Houston and being unfamiliar with airport, I discovered my my next flight was leaving from a gate clear across the airport, so rushing through to arrive at my gate on time, I discovered the plane was delayed for over an hour due to bad weather in NJ. Then, they call us to board only to find out that there was a problem and we would be delayed another 15 minutes, not a huge deal. However, these delays continued for another 2 1/2 hours! We were given ridiculous excuses, one after the other, without a sincere apology or the truth. Perhaps the airline thought we should all understand and comply without a genuine explanation or compensation. They did allow us to watch a movie for free, but still charged for alcohol. When you have friends or family waiting for you at your final destination and it turns out to be 3:00 am, I think the responsibility lies with United to be sure everything is taken care of before asking passengers to board.
Bad experience, good app
by Natttttt D on 2018/03/16 14:01
I flew United for the first time in a while and I found that, compared to other airline apps, their flight statuses were updated the most frequently/accurately. It told me about delays before the gate clerk even knew. As you could’ve guessed, this unfortunately means that I was on a delayed flight which caused me to miss my connection on the last flight out of Newark for the night. The app let me know right away when my connection took off, preventing the hassle of running to the gate to check, and immediately presented me with options for next steps. It provided the next United flight out of Newark and guaranteed me a seat, while also showing me flights out of nearby airports, like LaGuardia and JFK, in order to more accurately assess options and get to my destination as soon as possible. Thank you so much for alleviating the stress in a tough situation! I’ve never booked a flight using the app, so I cannot speak on that, but my experience was great.
Great Customer Service
by BEARLODGELHE on 2019/12/10 19:53
Just a note that one of the United employees at the Colorado Springs airport got me out of a jam regarding a “must get there” flight to a destination for medical appointment and treatment. The same great customer service at Atlanta Hartsfield-Jackson. I happened to hit Hartsfield-Jackson when it snowed 2-3”. The airport closed the afternoon of my flight on another airline. The other airline told me next flight out would be three days out. United got me out of there first flight the next morning. If you fly a small airline with a bare bones fleet you are taking a risk. United has a large fleet and has capability to add planes when needed. As for Atlanta Hartsfield-Jackson, I will never route through there again in the winter unless I absolutely have to. Hartsfield-Jacksion, the busiest airport in the world, can’t handle 3” of snow because executives cost cut and don’t have adequate de-icing or snowplow equipment. Yes I know the equipment is costly...but this is the busiest airport in the world.
Misinformation
by Everynicknameeveristaken!!! on 2018/07/29 16:31
This app is good for one thing, making you miss your flight. It will repeatedly fail to update you on flight changes, in my case it told me the incorrect gate, causing me to almost miss my flight. Unfortunately, United has also caused the most unforgivingly miserable and unprofessional flights of my life. My flight was supposed leave at 10:36pm, the time is important. Got delayed till 1:30am. I waited until 1:30, than I received the notice that the flight was delayed until 10:35 in the morning. The best part, 12 hours is a full refund. But because it's at 10:35 not 10:36, that one minute makes sure I don't get a refund. The result? Cozying up on the floor of LAX all night. The customer service will be sure to make your experience even more miserable. You can enjoy waiting for over an hour, to than be fed misinformation about upcoming flights, claiming there were no more flights headed to my destination. However, all morning I watched as people in the wait list slipped on to more flights, flights that customer service claimed didn’t exist. The bottom line is, this app is an impressive reflection of what flying United is like. You shouldn’t need this app, because you shouldn’t fly United.
Frustrating finding flight info or progress to premier
by katie111222333444554 on 2019/05/22 19:37
I travel for my job, basically every week. When you have multiple flights booked, the app makes it very difficult to find the info on your later flights until your current flight has landed. You have to go into your profile and do a roundabout process in order to locate the info on your other flights, or even to check in for your return flight (which is very frustrating if you fly in/out of a city in the same day). Also, in order to see my progress towards premier, I have to click the link in the app which takes me to an external site where I enter my login info again. This is annoying bc I can’t remember my rewards number, so I end up getting locked out after multiple attempts and need to change my password. Another thing that I just noticed is annoying when trying to submit this review is that I have to enter a nickname for myself when submitting. I’ve now tried 8 iterations of my name but all have been previously taken, so apparently I cannot submit a review without a unique nickname. This is ridiculous.
Flight delay.
by Speakinc on 2019/01/04 18:23
Our flight was delayed by two hours. We luckily had two club passes but it really should have been comped. On flight could not watch movies because my adobe player on my Apple laptop is too new so only could read what I had already downloaded. Food in club was cold and mediocre compared to our delta club experience. Definitely not worth how much a day pass would cost. Also the day passes expire which is annoying when you often do not have time to utilize the club. Overall very disappointed in my United experience. We will now have to Uber home which will cost us $80 since our daughter now can’t pick us up. Flight attendants were very nice and seats comfortable as a small positive. Other airlines use the go app making it easy to use the entertainment especially since no screens on planes anymore. You need to make it easier for your customers. Will think twice about using United in the future since this was the second trip in a row with problems and my daughter just had a bad experience with plane problems and no email about flight being cancelled. Sincerely, F. Spokane
Great experience! 💝
by Sophia_Playz on 2019/12/02 20:10
I honestly don’t understand why there are so many bad reviews. United is at an affordable price, and it flew us where we needed to go with no hassle. Great airline, I would totally recommend. Got there a few hours before boarding, got through security, and then boarded. No issues with delays, or anything. We took off and then got to our location within 3 hours. It was really good because the flight attendants helped us with whatever we needed and provided food, drinks, blankets, and pillows for all passengers. It is also an awesome thing that they provide you with movies for entertainment, since there is no way to reach internet on an aircraft. The United Airlines app is very helpful with information. You can sign up for a text message subscription service and get new details about your flight 24/7. There should not be this many bad reviews because United Airlines gets you the best experience for the best price.
Boarding process at gate
by Wyliekid on 2019/07/18 14:28
The boarding process at the United gate is very confusing which I think could be corrected with little effort, based on my experience at competing airlines and reviewing their processes. There are 4 boarding groups (at least 4 anyways as I was group 4) but only 2 roped off lines each being clearly labeled as line “1” and line “2”. Between the chaos of passengers hovered around ropes early and out of turn, and the loud speaker rapidly talking things like, “now group number three go through line number [and spit off some number other than three]” and repeat the process for 4. I don’t understand why the gate can’t be organized such that a group 4 passenger could get in a line that’s labeled #4. This is also extremely difficult, if not impossible, for a hearing impaired person to comply with the airlines instructions. I was not the only person having this issue on my recent flights.
Difficult
by AverageTraveler on 2019/07/23 18:36
For a very brief review: Our flight was delayed then cancelled when the incoming plane was diverted due to weather. United policy does not allow passengers to retrieve their bags without “special permission” which meant 4-7 hour wait after request. To find this out and ‘request’ our bags we (me, wife, 2 and 6 year old) had to stand in customer service line for 2 hours (no exaggeration). Could not get a flight until 2 days later. 2 days without bags when you have 2 small children is very difficult to say the least. Furthermore the “track your bag” option never updated and thus we had to wait on hold for bag service representative for 30 minutes to track. I feel if a flight is cancelled there HAS to be a viable option to retrieve your bags (that are AT the airport) while you make new travel arrangements. This now is glaringly evident when traveling with children that need (bottles, medications, etc). We did, as recommended, keep some of these necessities in our personal bags but we booked economy thus no larger overhead bags were allowed. We certainly didn’t entertain the prospect of 2 days without bags for such a simple direct 2 hr flight.
Customer service
by Nica69967 on 2019/10/13 09:27
Customer service experience this week was horrible. My flights were cancelled multiple times due to the typhoon in Japan, and the process to call Global Services to arrange new flights each time took both my husband and I hours. We spent well over 3 hours of our vacation waiting on hold just to try to speak to customer services. It’s unbelievable that Global Services customer service doesn’t have the basic telephone option to leave your phone number so a customer service representative can call you back when they are available, rather than sitting on hold on the phone for over an hour. In addition, once you finally reach a customer service rep, they don’t ask for a call back number in the case the call is disconnected. My husband spent over an hour on hold while we were trying to dine at a nice restaurant because another one of my flights got cancelled. After speaking with the customer service rep for a short period of time, the call disconnected. The customer service did not call my husband back, so he had to call back and wait another 30 minutes on hold to again reach someone.
Lost phone recovered!
by Pches39 on 2020/01/19 01:50
During my travel, once I landed, I went to the rest room. While washing my hands I heard someone say the found a cell phone. Not really paying much mind to it, I continued my business. Before leaving the rest room I came to realize that it was my phone that was found. The attendant that took it was gone. I ran out looking for assistance and found a United attendant right outside the restroom. I told her what happened and she walked me to Customer service where it should of been dropped off. Knowing that my family was in there way to pick me up, I got anxious thinking that this could cause a damper in our plans. A minute later she came back and asked for my phone number. She called it and the attendant that picked it up answered. She told me her location, and I recovered my phone. Thank you so much! That was truly awesome. They turned a potentially negative situation- positive.
Cancelled flight... BUT I WAS NOT NOTIFIED
by Basic economy bias on 2019/07/07 21:08
I reserved my United flight through Expedia and upon my attempt to check in, I discovered my flight had been canceled. I had not received any advance notice via email or mobile text message, although both are set up via United information portal; nevertheless I contacted Expedia to see about changing my flight and was informed that because the flight was schedule through United Airlines, I would need to contact them in order to make any changes or select a different flight. Not only didn’t United fully assist with my request, they proceeded to blame me for purchasing a “basic economy seat” on their flight as the reason that I could not arrive to my destination via a different flight despite the fact that my current flight had been cancelled. Occurring to their Customer Service rep, Michael, it was not the fault of the airline that they were unable to accommodate my paid ticket as well as get me to my destination at the required scheduled time! I’m very dissatisfied with the customer service and level of service offered by United am not sure that I would fly them in the future
Clunky
by New to United on 2019/08/11 18:14
App is super clunky compared to other airlines. When I’m logged in, why do I have to put my confirmation number in for a flight to check in, you have that info, just bring up the flight that I am eligible to check in for automatically. Not in basic economy and trying to purchase early boarding and nothing happens when I click pay to purchase, finally gave up. Have you sold out of this feature or do I already have because I purchased a better seat location, a message would be nice. Also, once I purchase a better seat location for say like $33, I should have the option to upgrade that again to economy plus closer to the flight for the difference of my initial purchase and the cost of economy plus. And finally, when I have pre-paid for luggage, why do I still have to wait in line at kiosk, put my confirmation number in yet again ( could never get cc swipe to work) so that it prints behind the counter. At Delta, you go straight to luggage drop if you pre-paid and skip the kiosk. Systems just clunky and not user friendly
A complete non-caring disaster
by Rauchbu on 2020/01/30 23:48
Flying out from Madison, WI on New Years Day we encountered 3 United employees who worked hard to make out trip terrible. After arriving on time we had to wait in a line to use the kiosks. When we got one we were told that time had run out for checking bags. We had a choice: book another flight or just fly without the bag. What would happen to the bag? No idea was the reply. We decided to try our luck at the gate after going through security. They were gate checking strollers, and car seats but would not accept my bag. We returned to the check in to meet our third United friendly skies employee. He would not help us until all other passengers in were taken care off even if they came 30 minutes after we had been standing there. Our rescheduled flight left Madison 9 hours after our original flight and because of different connections we were13 hours later than expected originally. This was strictly meanness and not caring. We observed others who were in a similar situation get the okay to have their suitcase put on after the one hour cut off. Shameful United.
Disappointed
by GeorgeAcosta on 2018/08/03 00:52
I have been a United customer for over 20 years now. I have reached every level of status in my time with United except for global services. Year after year I have taken extra measures to maintain my 1k status only to realize that it has no significant meaning anymore. I find that especially this past year I am in economy plus on most flights. I am not getting upgraded like previous years. I’m treated just as poorly as everyone else. So I have decided not to participate anymore. I am buying a first class ticket on the cheapest Airline whatever it may be...Jet Blue, American, JetSuiteX, Delta.....etc. I just don’t care anymore. Unless you are Global Services.....you are just like everyone else....which means.....treated like cattle. Squashed into an uncomfortable space for hours and expected to accept it as if it was an amazing experience I didn’t even deserve to have. DONE.
App is winning me over
by KenInUtah on 2019/04/22 13:49
Remember that reviews are about the App, not the Airline. Just saying. I have to give United props here because they have responded to criticism and squashed a lot of the bugs and issues when this app was first released. I am very happy with the features and the performance of the app now. I especially like the instant mileage credit once the flight segment has been completed. Remind me why it used to take 2 days? Thank you for that! I use WiFi Every flight and I’m able to log in easily. I do not use the entertainment option often so I can’t comment on that, but I am able to browse the options fairly easily. I would like to see the ability to select Airline and Non-Airline activity in the account summary section. I fly a lot and scrolling though all the flight segments to get to hotel/dining point activity is cumbersome.
Don’t do it, use southwest or anyone else
by Renateaux on 2019/01/29 13:42
This is by far the worst airline there is, at least now. Download the app then PAY for WiFi that doesn’t work. I’m a die hard southwest person because it’s cheap with loads of features (free checked bag!) and actually consistently friendly staff. The forced in-person check-in for basic economy is insulting, pointless, and actually hurts their own efficiency. Every time I chance it I have a terrible experience. Broken, old equipment, late/cancelled flights, rude or inexperienced staff, terrible service and weird nickel-and-diming policies. As soon as anyone comes close to some of the exclusive routes they have, this airline is doomed. Go ahead remove this review if you must but I’ll still tell everyone I know and post to social media what a terrible experience I’ve had here every time I have to do it (with work, or whatever moronic business thing that uses them still for the stupid “perks” and miles stuff; stop it, rich finance guys. Use a real airline and help everyone out by letting united die by its own knife.)
Why I like flying United
by bthum on 2018/11/28 17:47
My wife has been a loyal United customer for the last 35 years. When we met seven years ago she explained the reasons for that loyalty. First, they Always get her home even if a problem arises. Second, she receives economy plus status without asking, third, free baggage, and then there are the increased returns on miles accumulated. And of course the many warm smiles she has received over the years along with a level of kindness and civility not in much evidence these days on certain airlines. I have witnessed all this firsthand and my legs being much longer than the average person’s have come to appreciate the extra space United can provide for their longtime admirers. While airline profits have shrunk along with seat spaces, United still embraces the quaint notion that a smile is the shortest distance between airline employees on the front lines and their valued customers.
So bad it must be intentional
by lamestuff on 2019/04/16 18:11
This app is so horrible it must be by design. Everything i have experienced is more difficult than is should be, non sensical, unintuitive, or just plain doesn't work. Perfect examples, you will be logged into the app yet you have to manually enter your frequent flyer number through a series of difficult to find links. Why would it not autopopulate in every flight on the app when you are logged in? By design. Or today i tried to find a baggage receipt that i payed for on the app so i can get reimbursed by my employer, there is a page that asks for a confirmation number and last name for the flight, even though i am logged in and my flight history is right in the app! I mean, why bother being logged in at all if nothing autopopulates and flight history doesn't work. Then after i input a confirmation number and last name that i shouldn’t have to, what does the app do? Doesn’t even work “data service unavailable”. So now i cant get reimbursed for baggage. How in any universe is that going to work for business customers like me? Hey United, DO BETTER!
Excellent customer service on phone but poor United waiver policy
by mvresident on 2018/09/10 22:18
For the last day, I had been calling United Gold service attempting to switch my Wednesday flight out of CHS to SFO in light of the pending hurricane. Only one agent -Nettie -worked today to get me switched onto a CHS to SFO flight tomorrow -the LAST available seat on any flight out with hurricane Florence approaching SC. Even though the SC governor had ordered an emergency evacuation order hours ago, United had not received the official waiver and the previous aGents with whom I spoke said I would have to pay full fare in the absence of an official United notice. Nettie, on the other hand, was very proactive and grabbed that very last seat out for me- and the official waiver came through just after she completed the change. A word to United management. When the governor of the state issues an emergency alert (as he did yesterday) United should have permitted their agents to switch my flight at no charge at that time. Even today, your waiver was issued a number of hours after the release of the governor’s evacuation order that is to start at noon tomorrow . I believe that your agents should have discretion to make even an exchange in light of the tremendous amount of publicity that warned about this hurricane. I just feel lucky that Nettie was able to find that last seat for me.
My experience w United
by 26z3sailedawayxn5p on 2020/01/03 14:18
I flew in from EWR to GDL and the my one suitcase WAS NOT PUT ON THE PLANE from Houston to GDL. I was told that I am to wait for my luggage and that it would arrive sometime the next day. When I tried to phone United and gain information where is my suitcase and when it will arrive, I was transferred to a company in India and the horrible experience continued. Hours of waiting to speak to a person, lies over lies and promises to attend to my issue that were not meant to be kept. At that point I lost my trust and asked to leave the suitcase in the airport and I will pick it up by myself. I was promised that my suitcase will wait for me in the airport. The next day I drive an hour to the airport to find out that my luggage is on the United truck and the driver is in front of my rented accommodation, with no one to receive my suitcase. The company in India promised I will be able to get my suitcase in the airport and they lied again. At this point me and my suitcase were in limbo. I am a long time United/Continental customer and I was VERY DISAPPOINTED with the way this was handled. It costed me TWO days of my precious vacation. Rivka Soloway
Maxine would be proud
by 14th hole on 2018/07/17 16:16
United has done a great job during my over 50 years of being a customer. My question is simple. Why was it necessary for the flight attendants to take such a strident position in opposition to Justice Kavanaugh’s nomination to the Supreme Ct. My guess is not one has ever read any of his decisions nor examined his outstanding example in inclusion. I guess their union say jump and they ask how high. The sad part is they now project to every customer who believes Justice Kavanaugh should have a fair hearing that our United Flight attendants are no different than those who would assault someone in a restaurant. Maybe a bit extreme example but will I never see your flight attendants through the same lens as I have in the past? No one could. If they wonder why passengers sometimes act the way they do. Maybe they should look in the mirror.
Data is not reliable when flights are changed or delayed
by Agent Zordak on 2019/11/11 20:15
Very disappointing app when it comes to dealing with changes and delays in flights. It tends to show old information like “flight is on time” when other sites are already showing that your flight has been delayed. Sometimes takes an hour or so. Better to use Google or other tools to check on flight status. There are other flaws, like failure to show what terminal a flight departs from in some cases, again requiring me to use other sites to get basic information. Today a couple of times the app gave an alert saying flight details had changed, but could provide no hint about what the change was. Quite an infuriating app when you need updates, accurate information. Sometimes the info is contradictory, like today saying that my 45 minute flight was on time, but would require 3 hours. What it should have said was that it was delayed two hours. So many little flaws and inaccuracies. Don’t trust it when it counts.
Frustrating Check In and Basic Economy
by Findingmylawyer on 2019/11/01 14:39
The only reason I’m flying United is because this flight met my timing needs. If I could’ve flown in a bit later, I could’ve flown Delta for less money without the restrictions of no carry on bag, etc. that comes with United Basic Economy. All of the restrictions do not incentivize me to want to upgrade my ticket- they cause me to think of United services as having low value. The company is trying to get every last cent out of its customers and it shows. Additionally information associated with your trip doesn’t align across channels- I added a bag online and paid for it and then the app wouldn’t let me check in because it didn’t think I bought a bag. The check in process regardless is much more difficult than all other airline apps I’ve used including Frontier, Delta, and American. Its difficult to find where to check in, and even though I have my trip already saved on the app I had to type in my reservation number and go through multiple screens. Absolutely will avoid this airline at all costs in the future.
Bad air produces severe migraines
by HumuVal on 2018/12/03 02:20
Bad air. I am quite convinced after over 40 years of a lot of flying that when fuel conservation is in order my migraines are triggered by decreased air circulation- this happened on my last flight when we were on a weight restriction due to fuel levels. And this has happened to me 4-5 times on United. These are much worse than my everyday. These are not my usual migraines which are easily averted with simple excedrine migraine, (which is tylenol, aspirin and caffeine) but These are an”ice pick” and explosive vomiting kind. My husband is the first to notice and as an engineer and meteorologist he has a clue. Please consider this when you cut back air circulation to save fuel or what ever the reason is. These severe headaches only occur now when I’m flying or waiting in the tarmack. They require ice packs and migraine speech medication and pretty much ruin a day.
Good app makes flying easy
by G-Mo on 2019/11/12 16:25
Seems like other reviewers are reviewing the airline, not the app. The app is very useful if you’re flying United: easy to check in, stores United club passes, stores your boarding pass and lets you add it to Apple Wallet, sends push notifications about flight updates, and even notifies you when it’s _really_ time to board so you can hang out at Starbucks instead of the gate. It’s gotten a bit noisy with recent updates: Could do without the movie ad launch screen eating valuable seconds and with all the other clutter: background images, cards that don’t have to do with my flights, a combination of tabs _and_ a hamburger menu (pick one, not both), mileage games, etc. There are many many features of the app that I don’t use, but the few I do definitely improve my flying experience.
Lost luggage
by very dissappointed lady on 2019/11/14 22:05
It’s been almost 24 hours since I landed and still no luggage has been delivered to me. My luggage got left in Charlotte, but was informed that it was on an early morning flight to me in NY. The airlines finally called me to inform me that it would be delivered to me, but almost a day later still no luggage. I also paid for the luggage to fly and when I requested for a refund they said I had to make a request and file online, which is very painful and lengthy. You have to fill out forms and attach documents. The airline is fully aware of my situation and should have immediately credited monies back to my credit card with no questions asked. Oh and by the way, I was told at the airport that if I needed to go buy anything to please do so and send them my receipts and I would be reimbursed, yeah right. I’m having troubles just getting my baggage fees back much less going out and purchasing under garments, clothes, makeup, hair products, shoes etc... Women be aware. I have absolutely nothing but my purse. Just imagine that for a minute. I’ll NEVER-EVET use this airline again.
United Vacations
by sheeny wins on 2018/07/19 10:36
They sent me a confirmation stating I was booked and paid for. Have a United Airlines vacations email verifying reservation number, booking number, and credit card authorization number to show it’s been paid for and I’m good to go. I show up for my flight at the airport and they tell me I don’t have a ticket n will have to “re-ticket” for $200 more than the paid price on United vacations. They said that was my only option or I would miss my flight, my vacation!!! Called United vacations and they don’t open until 8 am. My flight leaves at 5:45 AM. There is no one to help me as per the UNITED AIRLINES Supervisor AT THE AIRPORT. And to top it off they charged me an extra $50 fee to “re-ticket”. So now I wait to get to my destination and will have to call them to get this resolved. This is unprofessional and ridiculous!!!! Buyer Beware.
Snails pace service
by tha ks for nothing on 2018/07/14 13:07
Maintenance issue out of Cleveland that was a quick fix but took 30 minutes sitting on the runway before they realized they had to go back to the gate for some paperwork and then took another 30 minutes to come up with new numbers because two people left the plane so they could understand the weight distribution. I don’t know if you have monkeys doing the numbers or what but we got to Dulles over an hour late and missed our connection to Aruba. Now I have to go to Houston and I miss a night at a $500 a night resort so that you can give me a voucher to likely stay at the Days Inn. If you can’t get functioning planes at the gate ready to leave your customers then at least get a staff that can address the issue quickly. Otherwise just get the hell out of the business.
New Customer experience
by Eric Loids on 2019/05/01 18:57
I have grown to like United Airlines again from a few disappointing trips twenty years ago. Both customer support/ Milage Plus and flight staff have a reinvigorated attitude and truly seem to care for their customers which probably relates directly from the CEO down. On the contrary when we had issues twenty years ago we loved a different airlines that had animal pictures on the tails of the aircraft. We truly despise that airlines and only fly them if there’s no other direct flight. I find it interesting that over time two different businesses/ airlines can have a complete culture change that impacts every employees attitude about their company which translates into the different levels of customers experiences. I did rate four stars because as a new customer booking a ticket the website felt like it was having issues and forced me to sign up for mileage plus. Next Not being familiar with the site or app I was handicapped try to find and pick the upgraded economy plus seats by each other. One frustration is my large fingers don’t fit well enough into the little seat options boxes so I had to have my wife finish up from my iPhone 8plus. Keep up the great customer services it makes a huge difference and I’m happy to have United as my top choice again. Eric L
Incoherent
by peter h klein on 2018/11/15 17:35
Having already checked in on line I assumed the untied app would have that information but it did not. Then had to start “check-in” process on app to be recognized. That process then required I have the confirmation # ready available which has to be found in a previous email or paper document. Also, the mileage plus number in NEVER listed, save the last three digits. WHY! Working between the online platform and United app simply lacks any cohesion or friendly interface. While online “super security” is appreciated on the large scale, it, and other factors makes all of United’s user platforms feel clunky and unwelcoming. Final example: when checking in online it was nearly impossible to add Milage Plus numbers to get credit for this flight. My wife, Theresa Klein, had to go through a paper file we keep with travel records just to locate her MP # and mine could not be located so miles will be lost unless I take the time to sort through more papers or d emails to eventually find the number for Peter Klein...SO FRUSTRATING.
Lying
by hsbfred on 2019/08/09 01:42
Lie #1. We woke up this morning and your website clearly stated that our flight to Rome was on time. However, when I looked to see where the aircraft was coming from it was landing approximately 10minutes before our scheduled departure time. You knew this early in the morning when I knew it, but didn’t change the departure time until after we arrived at the airport. Lie #2. We got booted off the plane after boarding for a mechanical problem, your message blamed the weather. Lie#3. Several lies about boarding and departure times. We are now scheduled to depart at 11pm and based on your past history we have little faith you’ll make it. The lines at your customer service desk around gate 130 are about three to four gates long. Do you think you may have a problem. Start telling the truth.
United fails AGAIN
by MarkKV on 2018/09/16 13:46
UAL 1557 OGG to SFO on 15 Sept delayed over two hours. We had been upgraded on our next segment (UA 756 SFO - DEN) but missed connection due to United buffoonery. United automatically moved us to 2028 but did NOT check us in, so we had no seat assignment. The gate agent said to wait until boarding began to re-check with her foe seats. Finally when boarding group 5 was getting on we get seats in row 37...not even premier plus, no overhead space because we were so late getting on (usually group 2). WHY BE A FREQUENT UNITED CUSTOMER AT ALL, when it is zero help when you actually need it? Late flight, lost the upgrade, confusion in SFO, and a crappy seat. You all forget: I have a choice of airlines and this was the last straw - I am done flying United, Gold status or not, unless I literally don’t have a choice. Real shame.
Frustrated flyer!
by CCJeppson on 2018/10/24 01:03
I don’t fly often but I specifically booked with United thinking that because I was paying more money for this airline that I wouldn’t have to deal with all the extra charges that come with the cheaper flights on cheaper airlines. I started this United experience with a message saying that my starting flight would be delayed by two hours due to scheduling issues, this caused me to miss my connecting flight and landing at my final destination much later than expected. My second frustration with this flight experience is I get checked in and I’m told I’m not allowed a carry on and I’ll have to pay to check in my small bag. I asked and was told I was unable to just pay extra to carry my bag on. For my returning flight I called United reservations to see if I could again pay extra to carry on my bag. I was told that it would be $100 to do this! Are you kidding me? To carry on a bag it would cost me four times the amount to check in a bag! This traveling experience has been nothing but frustrating.
App feedback
by Jgdavidson on 2019/09/21 04:59
Hi. I know travel can be frustrating and there is a lot of feedback here about the travel experience on United. This is understandable. However, as the United app itself goes, I can say that compared to other airlines, it is surprisingly superior. First, it acts more native to the phone compared to lame apps which wrap slow web interface. Second; the boarding pass and flight status info is accurate and quick to load. I particularly like the “where is this flight coming from” and “upgrade list” status which is way more useful than what you get on other airlines. Finally the booking process is fast and clear. It can’t do everything (eg you can’t apply for upgrades) but it’s otherwise way faster and usable compared to others. Enjoy
No benefits for the basic economy
by Chatty_G on 2018/08/17 13:43
Your airline has no benefits for individuals flying basic economy. You could at least and I mean at the least have them check in one bag for free. You allow them to select their seats but you charge a fee to do that. Why do you nickel and dime the passengers who are unable to afford an expensive plane ticket. For the individuals flying above basic economy you allow them to fly you give them privilege. Why can’t fly and be like it used to be, if you were in first class you got the benefits. And second class you still got the benefits. And didn’t have to pay for your luggage and seat extra. Airlines have gotten so greedy to the point where you charge for every little thing especially those who are unable to afford anything above basic economy. I know this review will go unanswered and probably unread. Don’t be like the other airlines, care about your passengers who use your services. Don’t just throw passengers in basic economy under the bus because they can’t afford the expensive rates to fly.
Inhumane customer service. They don’t care about you.
by radk123 on 2019/12/19 20:14
My flight from SF TO SG got cancelled. The next flight given to me was 2 days later. No accommodation provided, just excuses. I called the customer service and she gave me contradicting information from what the united airlines counter at the airport was giving me. The line to speak with customer service was a 2 hour wait... It was seriously inhumane. Parents with small kids were lining up for hours to see what flight they could get on next and no accommodation provided. The customer service people were even laughing and saying “I don’t want to deal with another singapore case” and one lady was choosing who to deal with based on whether it was a singapore flight cancellation case or anything else. United should honestly be sued for putting all of us in this situation. For 2 days I spent time in the airport going from one line to another to get some answers, still unsure of which flight I might be getting on next..............They turned a 20 hour journey to a 40 hour journey.
No reservation updates on app!!!
by HappyGoLucky42 on 2018/12/02 16:39
App has intermittently worked even after updates. Don’t get a check in email, app would show reservation but not allow me to check in - under boarding passes it kept saying I had no reservations, even though reservation section would show the reservation. Eventually had to call United and go through the automated prompter to check in. Only after checking in on the phone did I get an email with the link to my boarding passes and the app still didn’t recognize that I had checked in! Before I was able to obtain the boarding passes it asked me if I wanted to write a review and this is the review. Never had to do this for any of the other airlines Southwest, American or Delta. In this case the app that was designed for convenience was very inconvenient. I am now going to close out this review and hopefully obtain an actual boarding pass...
Can’t change seats
by Schreckie8 on 2019/01/07 14:06
I get that I paid for economy but you can’t pick your seats when you check in. I have traveled other airlines and you can pick your seats prior to checking in and or when they check in. Very frustrating that it’s not an option. Asked to change seats and they said flight was full. Get on the plane and there are several rows that didn’t even have people in it. I called right now to see if I can change seats and again person said there is no available seats to sit next to each other. Then for my connecting flight he said that I had no seat assignment if I wanted to purchase seats for that flight. I checked my boarding info and it does show that we are sitting next to each other. So I just don’t think you guys are being truthful. I will never fly your airlines again!!! And I will be sure to let my friends and family know as well. I have have flown the cheapest airlines and we have always been able to pick seats sitting with your family! BAD BUSINESS
Rating Trends
307,177,188,213,157,175,237,268,307,218,221,277,269,240,223,285,258,314,258,265,316,262,319,274,310,223,279,333,365,318,302,266,312,279,329,372,363,300,337,385,334,367,432,490,400,412,410,409,539,499,473,320,510,722,639,644,670,669,605,716,583,571,624,711,685,568,705,597,505,0,1236,675,575,665,606,547,616,728,754,633,698,698,862,612,902,908,817,931,49,812
All Versions
4.0
3,049,607 total
 5
2,515,767
 4
374,580
 3
82,993
 2
22,119
 1
54,148
Current Version (3.0.46)
4.0
3,043,804 total
 5
2,514,066
 4
374,077
 3
82,564
 2
21,667
 1
51,430
Version History
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App name
United Airlines
Description
Welcome to the reimagined united app. Our refreshed app offers a more robust and dynamic experience, giving you access to personalized information throughout your journey – all while keeping many of the same features you know and love. Explore new features - Thanks to a redesigned home screen, the united app gives you quick access to important details by opening to the most useful and relevant information. At the bottom of the screen, a streamlined navigation bar will help you find the app’s most popular features. Other enhancements also include a “My Trips” section where you can find upcoming active trips, a “My Profile” section with your account information and a brand-new inbox that stores travel notifications. The app is your all-in-one travel partner - When it’s time to travel, check in for your flights on the home screen and view real-time updates. See what amenities are on your flights and your position on the upgrade and standby lists. While at the airport, explore interactive airport maps to find a United Club location near you. Search for flights and book travel - Look for flights across our global network. When you find one that’s right, book it on the app using money or award miles. Easily manage your reservations on the app - View and change your seat assignments, or enhance your trips by adding Economy Plus® seating, Premier Access®, United Club℠ passes, travel bundles and more. You can also change, cancel or rebook your flights right on the app. Continue using the app in the air - With United Private Screening on select flights, watch TV shows and movies on your own device. Plus, track the status of your checked bags and see which gate you’ll arrive to once you land. Earn award miles with MileagePlus - Enroll in MileagePlus® and earn miles with MileagePlus programs. You can use these miles to book award travel on the app, too.
Terrible on flight
by KingBobOG on 2020/08/11 03:28
During any movie I tried to watch, the video would either freeze or cut the sound
Nice app experience
by scott1125 on 2020/08/10 21:50
Really great app experience. Well done
No Shows, literally
by Dhalil on 2020/08/10 15:33
No access to free movies shows. I was only able to see one preview. I know I have the latest app update, yet I was unable to watch anything. It made the flight seem way too long. New York to St. Thomas Now, with regard to safety measures, cleanliness, and even social distancing United gets 5 stars so 3 stars is the avg. between the 2.
Orlando to Houston/Houston to Los Angeles
by Fstruffian on 2020/08/09 20:45
I was so impressed by the service between Orlando to Houston. Free WiFi, complimentary movies. The flight was as smooth as can be, and I don’t like flying. If they were all this way, I wouldn’t worry as much. This was the best flight I have been on. Take off and landing were PERFECT! Crew was friendly and attentive to everyone. Everyone was respectful of the mask requirement. It was a comfortable flight! Thank you United! I am going to choose this airline going forward!
Download
by FrequentHxt on 2020/08/09 19:48
Doesn’t let me download it
checking a bag.
by idontcare for a nickname on 2020/08/09 17:33
Checked bags I ending up paying for 2 checked bags. One was for $30 and next was $35. I’m only checking 1 bag and your app would not let me go further unless I said I was or was not checking a bag.
Fails on Seat Change
by Gnu Sjunkie on 2020/08/09 16:30
When checking in, and when trying to change seats, the app disappears. Cannot change seats. Very frustrating
Difficult to change seats
by R laham on 2020/08/09 15:51
I try to change my seat assignment from Cleveland to San Fran. After three attempts I stopped as the app crash when I try to do it.
Block middle seat
by Golfyballs on 2020/08/09 15:35
Block middle seat
Recent update
by Dfs1276 on 2020/08/08 21:31
Explain me WHY to do any changes in the perfectly functioning app, WHY?! The new UI is NOT as convenient as it was before, extra steps are needed to complete the same tasks. Somebody just tried to justify their wages.
United App Incomplete
by qwett12 on 2020/08/08 20:37
Purchased a ticket from Michigan to Telluride, CO on United website, segment to Telluride is on a partnering airline and so it’s information is completely absent from United app. Unacceptable.
Crashed repeatedly
by JorgeHaas on 2020/08/08 18:06
App crashed every time I tried to change seats during the check-in process.
Super easy!
by Shagumbee on 2020/08/08 00:55
Very easy to use!
Choosing other passengers doesn’t work
by lmoala on 2020/08/07 01:16
Not working please fix!!
Longtime United Fan
by readytobud on 2020/08/06 16:34
I became a Mileage Plus Member back in the 70’s and have always appreciated the safe travel and friendly, efficient, and thoughtful Professionals in every department at United Airlines. Thank you for your excellent service!
Love the App!
by A320Chick on 2020/08/05 21:12
I can get all the information I need through the app for my travels! It’s great!
Seat change
by dmlww on 2020/08/05 16:58
Can not change my seat as the app keeps bouncing me out. Tried on 3 different devices to do a seat change.
Seat assignment on return flt changed 3.0.46
by Dadi-O! on 2020/08/05 09:04
I had to change the return flight on my US domestic flight, picked the seat assignment and completed the transaction. Few days later I checked the status, my seat assignment was gone, and even when I clicked the “Seat” button, it keeps me out and can’t see the seat map. Is this a bug????
Flight attendant
by covid concerned on 2020/08/03 22:23
It’s really a laugh about wearing a mask the entire flight or even half the flight. Of all the people to set an example. They say wear the mask but they don’t do it their self. Just sit in the back and talk the whole trip and wear it only when they walk the isle. I hope the return flight is better.
Horrible
by Veteran1776 on 2020/08/03 21:22
Forced updates Bugs Not Intuitive
Love United
by Sluggo2U on 2020/08/02 16:23
Only fly UNITED forever!
Exceptional service
by trooney54 on 2020/08/02 14:30
My trip to Ireland has been meet with disappointments but United Airlines have been above and beyond their service. Ireland turned into Las Vegas for my 86 year father, sister and Myself. I will only book with United in the future.
Passport
by MintTeaDiaries on 2020/08/01 13:39
I couldn’t check in on the mobile as it only allows for a photo scan of the passport. It would not automatically capture the image the first few times I tried, and then when it finally did and was processing the image after five minutes, it said it couldn’t process the information. There should be an option to just type in the fields.
Great service Thanks Keep up the good work
by 75VP on 2020/08/01 07:40
Keep up the good work Thanks
Disappointing
by coffee1520 on 2020/07/31 17:41
Can’t use the app to make changes to a flight. All it brings back is a screen that says stay connected.
Added stop
by Flowrpowr62 on 2020/07/31 13:01
I originally booked with only 1 layover and chose the flight due to time spent in airports and less time. I do not like the fact that an extra stop was added. I also don’t like the fact that I have to be in airport’s the entire day. It is also a huge mess with people that take me and pick me up at my final destinations.
So easy
by Nikki McCall-Williams on 2020/07/30 22:42
Just a few taps and you are done!
Seats
by dann 1013 on 2020/07/30 20:18
Just to darn cramped!
Heidi
by LeviNamrepus on 2020/07/30 02:48
Any time I can use my app phone I am Happy but must online apps allow pre populate. Did not have this option.
Face Masks
by Wdfgyujnvtuinvdet on 2020/07/29 23:10
It’s absolutely absurd that you try to force masks on people!
Stop making check in more complicated than necessary
by unitedneedshelp on 2020/07/29 22:33
Nothing was wrong with the old system, either print from work or home or use your electronic device. End of story, don’t complicate things like sending me an email of my boarding pass. I don’t care about your inane updates unless you are changing my itinerary, which by the way, you’ve done that on my last 4 trips
Glitches
by 180456037 on 2020/07/28 20:39
After you made a flight change it won’t allow you to select seats from apps. You have to use a computer
Could be more user friendly
by Por aqui por alla on 2020/07/28 02:34
Too many steps to check in flight
Last update created a glitch for iPhone
by frustratedflyer@$! on 2020/07/26 21:50
Last update three days ago made it impossible to switch seats on an existing flight. The wheel turns and then acts like it’s going to open a new screen. But just kicks you back to where you were... maddening
Be careful what you purchase
by Greg in Lex on 2020/07/26 21:35
I thought I was purchasing checked baggage for my trip. I only purchased for the return trip, thus I lost my early discount. Check what you order!
Super easy, thanks!
by PilotTerry on 2020/07/26 20:27
Super easy, thanks!
Need assistance due to distance between gates in Denver transfer. How to arrange?
by heartroar on 2020/07/26 19:08
Need contact information!
Review
by cpoobear on 2020/07/26 00:59
Very easy to use app and best airline to deal with
Just okay
by satisfied-user1 on 2020/07/25 17:57
Let me first say THANK YOU TO ALL STAFF who worked so diligently as they identified a mechanical issue before taking off. While other passengers were upset and frustrated, I was grateful! In this respect, they kept us safe! Unfortunately, there was a passenger who did not wear a mask and was never directed to do so. Considering what is going on, the staff should be more diligent about this for everyone’s safety. I may not fly with United every time I travel, I will continue to do limited business with them.
Bad update
by 99hotdog on 2020/07/24 02:15
Heavy glitches and crashes on every single update. Not good. Cheap app.
App much worse after recent update
by J3Hack on 2020/07/23 20:41
The app used to be very stable and easy to use until this most recent update. Now I get kicked out of the app regularly and get a user timed out message every time I try to book on the app. Hopefully I can book online and still use the app normally during travel.
Jul 2020 update is HORRIBLE
by JSC6280 on 2020/07/23 19:52
Why update an app that was perfect and way better than all your competitors to one that has a terrible user interface and is glitchy? Makes no sense. Go back to the old version!!
NRSA
by A512A on 2020/07/23 17:44
The NRSA screen times you out every single time you try and book with the new update. Another home run form the “IT company with wings”
App constantly crashes
by Nikki_S_11 on 2020/07/23 16:36
Every time I try to update my flights the app crashes and I am not able to complete the change.
Was GREAT, but after recent update....
by nickname crap on 2020/07/23 12:38
Who thought it was a good idea to get rid of the ability to save favorite airports?!?!?’
Good
by El papi champo on 2020/07/23 02:04
I love it this app
Worse customer service I have ever encountered
by Carritha on 2020/07/23 02:03
Not once but twice now we have been talked to like we are below the desk workers.. they spoke to a couple of others like that also but, I did watch them be really helpful & sweet to one man. I will do everything I can to not give them my money in the future unless, something miraculous happens tomorrow to change my mind about them. They have horrible etiquette!!!
Direct TV
by NatMV123 on 2020/07/22 18:04
The In flight entertainment is difficult to find and doesn’t work well. Shows and movies start and stop and the service is spotty.
Customer service chatting
by Mo34283428 on 2020/07/22 16:37
Horrible!
Detailed, easy to navigate. Easy to check In with!
by Submariner Texan on 2020/07/22 16:24
Great! All hands are diligent and professional.
Easy to use
by ibebetter on 2020/07/22 12:54
Easy to use
Mileage Plan
by GlobalGAP on 2020/07/21 20:08
I just spoke with the customer services regarding updating the miles that I have. It is really disappointing after so many flights with you I don’t automatically have my miles and I have to link confirmation numbers with my account. I lost so many. The application is not user friendly and I definitely prefer the other apps like the South West, Alaska, Delta and American. I fly for business it is very inconvenient for me to go back and forth with those confirmations. I am not happy that you also charge for a carry on bag! Come on!
Stealing people’s money
by United is a scam on 2020/07/21 15:20
Charging for a carry on bag is the most ridiculous thing I’ve ever heard. Also changing policies a month after people have bought their tickets and basically stealing their money (like charging for them to pick their seats and then saying two days before the flight that seats are assigned- we should get a refund) is also ridiculous. I will not be flying United again after this trip. I am beyond irritated with the way United runs their company with zero regard to the people paying to fly with them.
David T
by Dupersave on 2020/07/21 02:50
Good app. Very simple to use.
Flight change without notification
by Kryschey on 2020/07/20 20:37
We booked our flight to leave at 0757 and it was changed without our knowledge to 0540. No one in our party received an email or any other notification of this change. Our original flight was a straight through nonstop flight and the new flight that we were changed to is has a airplane change and lay over in Chicago. We paid extra for a non stop flight. This is bad business and we feel as if we should get compensated for the inconvenience. Julie Smith flight (UA 1286)
Great site easy to use!!!!
by Deborah -Million Miler on 2020/07/20 03:51
They have worked out all the kinks and the mobile website is as good as the regular website. Thanks United you continue to make my life and work easier
Amazing
by La negra chacon on 2020/07/20 00:59
Love it
Absolutely outrageous
by outraged parent! on 2020/07/19 21:40
My son flew on United 2 weeks ago. No one was required to wear masks so 75% of the plane did not wear them. Even the pilot came out of the cockpit to use the restroom without a mask. He walked up and down the aisle with no mask. You have false advertising that you will require mask wearing and even your employees break the rules! Completely outrageous!!!
No option for temporary working Visa
by Carleche on 2020/07/17 19:34
The checkin process does not clearly provide an option for a valid US working Visa. Thanks, Carlos
United Airlines
by i kns on 2020/07/17 16:02
My favorite !!’ Great people!
Led the pack for years but is losing usability
by jbar_ on 2020/07/17 15:16
Booking flights, if I want to change the date, in older versions just back out. Now I have to go through extra steps to ‘leave the booking path’ or confirm that I don’t want to proceed with the locked in dates. Just let me back out in one tap then adjust the date. Simple. Like it used to be.
Just the trip to my past
by GMC ENT on 2020/07/17 01:07
I mean since a baby in the USA recently becoming a citizen I remember inside the CONTINENTAL AIRLINES FLIGHT ATLANTA yo ORLANDO the largest storm I ve ever experienced we were already All checked IN and sit down the tower doesn’t allow the flight too takes over HELLO !! Of course not A STORM .., and of course like today and like before just the most experienced crew and CAPITAN THEN firm no one leaves the cabin do I need to explain why gates storm electrical all over saved our lives today .... and then Thanks UNITED !!
Issue with checking in
by Farmpopuo on 2020/07/16 15:25
Your new app has obscured easy access to choosing to check in.
Not able to search arrival destination
by jylin123 on 2020/07/16 01:07
Not able to search arrival destination in the app when trying to book tickets :(
Cancelation
by lefty gold on 2020/07/15 23:33
United cancel the second leg of my trip (Houston to SAT) and didn’t provide any compensation for my inconvenience where I had to drive 4 hours from Houston to San Antonio late at night
Love ❤️ this app
by hdhdhdfjsockvc on 2020/07/15 17:03
Love ❤️ this app
Changed flight from direct to multi-stop
by RobertoP80 on 2020/07/15 15:22
I purchased a ticket for my mother-in-law to fly direct from Pittsburgh to Denver. The direct flight got cancelled (probably due to the lack of passengers) so they put her on a flight to Newark and then to Denver (very inconvenient for a senior citizen). I went to pay for her bag (free in Southwest!) and noticed they increased their baggage fee from $30 to $35. I am a Million Miler on United and have decided to move my all of my business over to Southwest!!
Very organized & informative
by Webo52 on 2020/07/15 14:26
Thank you so much for your updates, options, and thoroughness... you’re #1 with me... I also want to thank your reservations person (wish I could remember his name) he is a true asset to your airline, so helpful... I am flying the friendly sky’s of United 😍
Boarding pass
by Stretching not aerobics on 2020/07/15 14:21
App is so slow and I have to click through too many links to just get the darn boarding pass. There’s enough stress traveling right now, it’s 2020 for darned sake, why can’t you just make my life a smidge easier and simply txt me my boarding pass. Just cut me a small break!
Bags
by ANGRY 18768 on 2020/07/15 14:15
Stop charging so much for bags if I’m not allowed to bring a full size carry on!!!😡
United harms pets
by this game tryed on 2020/07/15 05:48
I’ve seen mayn’t cases of pets being harmed on flights even suffocated and abused by the staff. Fix your staff/ company I beg of you.
Changing flights
by 1942 cheryl on 2020/07/14 23:08
Both ladies helping with the original flight and with the second flight. Both were very helpful. 1942 cheryl
Easy least
by Kim ND on 2020/07/14 19:57
Makes check in so easy!
UA Booking, check-in process, and Prices
by Tracy & Cherrie W. on 2020/07/14 19:19
The check-in process is great - easy to follow and understand. The booking process, however, was extremely frustrating. The site is not very user-friendly, and took several hours to navigate. We finally ended up calling and the agent was very nice and patient, but we still have several inconsistencies. We went over seat assignments at length for all flights, but my tickets still say something different than what we’d gone over again and again. I made it very clear that I needed a window seat - anywhere on the plane - due to motion sickness, yet I’m still not by a window for all of the flights. We’re NEW Mileage Members, but are not too impressed thus far. We’re paying over $1,500 (Economy level) for our flights and did not expect the aggravation we experienced...or the disappointingly high price we paid. Every move you make is nickeled & dimed to death, and leaves you feeling like you’ve been ripped off. It seems like we get less and less service for more and more money. Other airlines were considerably cheaper, but we wanted to build points on our United Mileage Visa Card, so we went with United. However, after receiving this shocking price tag, my husband and I have decided that in the future, we will book flights on a cheaper airline, and just use our United Visa to pay for it, and just build a few points that way. We will be now making frequent trips to Tampa since our daughter and grandchildren just moved there, so we will be looking into getting a Mileage card with a different airline going forward. So disappointed.
Abominable customer service
by SouthernCityChickie on 2020/07/14 18:24
UA changed my flights after air service to EYW stopped. The “redone” tickets had my name horribly misspelled causing me a nightmare in security. When I called UA to get it corrected they said they “couldn’t” even though you are the ones that entered it wrong. I finally got someone who could “correct it in the system” I’d like to point out that if your internal ticketing system ACTUALLY communicated with the app none of this should have happened because the errors would hv been caught through my online profile. Ok, that’s not all you did. It’s July 14 and MIA is deserted, AA (the carrier YOU put me on to get here) has 3 flights that are empty and could me home sooner than your UA inopportune flight schedule. When I called I got NOWHERE and not only that the “manager” who didn’t even have the capacity to manage his emotions, refused to work with me or acknowledge all of the unnecessary events that had occurred. This “man” with a very thick eastern accent condescended to me with every word he said ultimately attempting to blame me for the name misspelling error which of course would’ve have been impossible for me to do BECAUSE I USE THE APP AND ITS SPELLED CORRECTLY THERE. For the record, my husband’s name was misspelled, too. This “manager” refused to let me finish a sentence, talked over me, did nothing to help my flight situation then he hung up on me! This is the type of managers UA hires?! I’d tell you his name, BUT I COULDN’T UNDERSTAND HIM!!!!! Please pass this review to the appropriate department. I have never experienced such deplorable service. An airline as big and reputable as UA, should never employee this type of discriminatory, hot-tempered men. 100% uncalled for. Lori Forwe (501) 840-1868
Yea
by Alexlusho on 2020/07/14 16:05
I love this flys
Checking a bag
by LNL Retirement on 2020/07/14 03:19
I was never given the opportunity to check my bag. Always something.
Scam
by kalebisdaddy32746547 on 2020/07/13 10:11
When I purchased tickets in on June 10 I spoke with a representative from home who over charged me I paid a separate fee for taxes of 118$ plus 300$ a piece for basic economy I was scam I don’t like none of the planes we flew in on there small in very inconvenient I never flew on a plane I couldn’t charge my phone on sprit is better then United I wouldn’t never fly through u guys ever again ver disappointed customers y’all deserve a 0
Home page info?
by Brooklynn72 on 2020/07/13 07:12
I have a flight in less than 24 hours. Where is my ticket/flight info on the home page????
I like the Adam Sandler movie
by UNITEDAIRLINESSUCKS on 2020/07/12 20:34
I think we are going to be able to do it tomorrow morning.
Not user friendly
by Bullitt65 on 2020/07/12 02:45
Hard
Good
by Firedragon1658 on 2020/07/11 22:35
Great App!
Too many clicks
by Mike&Darcy on 2020/07/11 21:45
A quick link to view the boarding pass. However way too many clicks to actually get to the boarding pass
Love the app
by J from CC TX on 2020/07/11 17:50
It just makes checking in and other actions so easy.
Issues
by GigiGW on 2020/07/11 16:14
I was promised my husband & I would be on the same row with a complimentary upgrade on the first & third leg of our trip. When I signed in, we were on different rows. I would like the $49 refund for moving my husband up to 8B. Also wish the plane was not so loaded.
Setup
by NewtH4 on 2020/07/11 14:54
Easy to use. Clearly stated health policies. Efficient communication for checkin
In flight entertainment needs more improvement
by Andretti Lee on 2020/07/10 19:51
I like the app for checking and doing business for flights, but the onboard entertainment app kept crashing and others on the flight from Chicago to Lax and vice versa experienced the same thin. Frustrating when the entertainment doesn’t even start and then it just crashes as you watch. I was on my iPhone 11 Pro with the latest version of the app as of July 3.
Difficult to use
by lindsaysmith683 on 2020/07/10 14:17
Trying to find your boarding passes is a pain. And trying to submit a review is even difficult with having to have a nickname to display.
Cali Trip
by Running R on 2020/07/10 13:50
Nice to have the mobile application
What happened to seat assn option/
by Gazuntheight on 2020/07/10 12:20
‘///////huh
Easy to use and fast
by Kingkongasker on 2020/07/10 04:35
Great platform and user friendly. Amazing app.
Problems with canceled flight and no notification
by 1Newell on 2020/07/09 18:38
☹️unhappy about this
Seating options my flight was change to incomparable seats our flights were cancelled.
by Titorosar on 2020/07/09 11:24
Seating for small children and senior citizen is poor last row. Our reservation was made well in advanced, we were bumped from flight with no explanation and given an unsuitable replacement. Phone 804-252-6617
No communication
by deltaOverUnited on 2020/07/08 14:47
United did not communicate that my flight was being changed from a direct flight to a layover flight to Denver that is apparently fully booked. Not only is my time wasted, but I’m not even more at risk to a large group of even more people than my not as full direct flight. Horrible communication on United’s part because I didn’t even get a notification of this until I downloaded the app and saw the flight was changed. Reached out to customer service and they were so unapologetic. I will never be flying united again and will be sticking to delta.
My traveling experience
by mr gannon on 2020/07/08 12:17
Great trip Newark to Indianapolis enjoyed my flight take off and landing were great thanked pilot and stewards they were very nice keep up the good work United will be flying again soon flight ua3417 thanks again Mr Gannon
Post Covid
by dsve g on 2020/07/08 03:02
My first post Covid flight was with United. I was pleasantly surprised with everything. People are doing their best. We all need to hang in there. Thank you for all of the hard work. Dave G
App to help with all your changes and delays!
by stilettoarmy on 2020/07/08 00:29
The app is fine, it’s United that the problem. They have changed my itinerary 5 times - and during these strange pandemic times - I booked a non stop, they changed that to a plane change. United has never been the most empathetic of airlines - if you can book somewhere else, try that first. As for the app, it certainly has come in handy with all the changes with my flight. You know it’s not like I’m hitching a ride - I’m paying for this abuse. Fool me once, shame on you, fool me twice, shame on me. :(
Easy as Apple Pie!
by CindeeHappyCamper on 2020/07/07 16:19
Thank you! United we fly! CHG
User Friendliness
by Rollo953 on 2020/07/06 21:20
The United App needs work on workflow & intuitiveness. ASAP! Please! Thanks
Poor experience on my recent flight- Expected better service for Premium Golda
by 8627352 on 2018/08/21 00:30
Had booked a round trip from EWR to Delhi. While the flight to Delhi was smooth, the return flight (August 11) was delayed by over 18 hours. After haggling with a United representative on the phone for over 45mins I was told that I could only be given a flight back option from Mumbai if I made my own arrangements to fly to Mumbai. I needed to get back to Newark by Sunday and did not have many options, I was finally given an option to fly via Munich with about a 4-5hours layover in Munich. While I my original booking was on ‘Premium Economy’ my booking on Lufthansa was done on a regular coach class and was given a middle seat to travel overnight. At Munich I went to the Miles and More lounge and presented my United Club pass (knowing that they are part of Star Alliance), however, they said that the United Club pass is not acceptable at their lounges. So I had to sit around the Munich airport for the next 4-5hours. Overall, was a painful experience and I expected better service for a Premium Gold member.
Disorganized, confusing and not convenient
by CodyMafatu on 2019/09/24 22:07
This app is not only not user-friendly but it’s counterintuitive. Why do we have to search all over the app just to check in for our flight why do we have to type in our last name when we’re already signed into the app and why do we have to search everywhere to pull up our boarding pass, why do we have to click link after link in order to access the flight information - no one appreciates you rearranging everything every couple of months. This app is one of the worst flight apps I am a frequent flyer and this is by far the worst of all airline apps. How would you like it if somebody snuck into your room and rearranged everything and then you can’t find anything- well that’s exactly how it is every time I open this app and you’ve updated it. You still haven’t found an easy solution - there’s only three things we need from this app one, east check-in and easy access to a boarding pass. Two, easy access to the boarding times and to see flight information, standby information etc. And three, the information on where to go for our gate. Currently, the boarding pass doesn’t even have the gate information and there’s too many links and too many options. it’s unclear, unorganized and confusing. Whoever you hired to create this app was obviously an amateur.
Total joke to checking in online
by Deadharted on 2019/08/06 15:17
I always checkin 24 hours before departure on any flight. I purchased my ticket knowing I did not need to bring a carryon bag or check in anything. I do this because I like to go straight through security and have my boarding pass with me on my phone, and when I land head straight to my shuttle without waiting for baggage and head straight to work. However, trying to check in with United they say because I didn’t have a carryon or checked bag I need to see a ticket agent for my boarding pass! The whole point of basic economy was to not bringing anything to check in. So this forced me to purchase a carryon. So I do, and pay the extra $30, (which was the only charge the representative over the phone informed me of) and I will walk my carryon to the gate with me as I do with all other airlines. But, United says they will still force me to pay an extra $25 gate handling fee on top of the $30 to have them carry it from gate as I board to the plane. What is the definition of a carryon if I don’t carry it on and off myself!? Now I have to wait at baggage claim at my destination to get my carryon?! Ridiculous! Huge joke and will try my best to never fly United! Just another reason to fly a different airline. Thanks but no thanks! United I stand with all my family and friends to never fly United airlines with this experience.
Yoluu get more entertainment from reading this review than by using this app!
by Atomik81 on 2017/10/12 14:41
Tried using the in flight entertainment on my IPhone on two separate trips to no avail. I’m an IT Engineer with a PhD in computer science so I’d like to think I know a few things about making stuff work however I tried almost the entire flight to make the movies play. I finally asked the flight attendants what the secret was and neither of them knew. One checked the system to make sure it was on and then came back to tell me that someone in first class had it working on their iPad. Well congratulations to them up in first class! Maybe that’s the secret us regular passengers back in coach would like to be entertained as well. I travel weekly for my job and all my apps and devices are all fully updated so I’m thinking this is just a crappy app/system. The trailers play without issue just to tease you about the fantastic movie you are about to watch but then like a kid who’s parent tells them “no you can’t have that ice cream” all your hopes and dreams are shattered into a million pieces. My recommendation for the best results with this app: Delete it and fly on American instead where the planes are newer and their stuff works as it should, Otherwise the only entertainment you are going to get is spending your whole flight trying to get this app to load your movie.
Maybe it’s me....
by Sjdudjsosjxb on 2019/09/28 14:17
I find this site extremely difficult to manage from my cell phone. Even when I’m able to sit and take my time, I cannot find the information I need. Sometimes I’ll try to check other flight options and I end up losing my original option. Trying to find an updated standby list while you’re in a hurry? forget it. Yesterday, my flight was canceled and the App did not update to show this for almost 2 hours after the cancellation. Today, I went to the gate listed on the app (as a hopeful standby passenger), when I got there the screen said “gate change, ask associate for details”. There were no “associates” to be found. The app still showed original gate. Finally found a monitor which showed new gate. It was .9 mile walk to new gate (literally, not exaggerating). Once at new gate, I asked where I can find the standby list (because I cannot find it on the app) They laughed at my unrealistic optimism and told me to check the app. So I used the archaic app to look for additional flight options. When I did this, I apparently removed my name from the existing standby list.... if I ever get home, I will make it a point to delete this app and go back to waiting 30 minutes to speak with a representative on the phone. The app is almost as bad as the airline, itself.
An awesome time saver!
by pltandy on 2018/05/21 14:56
Access to my ‘ticket’ and flight information is so quickly is awesome! Wow, I remember having to go down to a ticket office(30 min) and spend an hour having someone else tell what they thought my flight options were (60min) and then having to print a ticket and keep up with it(never) and then strategically place the ticket where I can present it to 4 different people so I can make it through the airport including checking in for flight (60min+) then security, gate agent, and flight attendant all while stopping to check the board for which gate (15min) and any updates and heaven forbid I have a connecting flight and another flight coupon! Only complaint is I seem to have to closedown the app to get it to update added reservations - even if I made the reservation with the app. But maybe that is because I have gotten so used to having the information right away! It actually seems like the app, through notifications, gets the updated flight information quicker than the gate agents and flight crews! Makes me feel like a seasoned traveler - Well Done! Keep those updates coming.
Review
by RB Dawg on 2019/02/04 17:58
I’ve been using the app since about September. Worked great. Like everything about it. The last 2-3 weeks it seems to not work correctly. I had flights canceled then rescheduled and seem not to be able to use the app. When the flight is done it should get off the app. No need to see my flight from yesterday. I’m now trying to check in and it shows my flights from yesterday and today, even the canceled one. It needs to clear out. I have shut the app down cleared it from history. Sign in and same thing. How am I supposed to check on flights this way. I then tried to put in my reservation number and name and have to tap the screen several times and wait. I know it’s not my phone because if I tap “search” once it tells me I have to put a reservation number and name. Duh! I’m trying but it won’t let me unless I tap my screen 20-50 times. Then I have to go through the same tapping for my name. Very frustrating. This needs to be fixed asap. I gave it a 4 star because when it’s working I really don’t have any complaints. I like it better than American Airlines app.
App so Good I started flying United again
by Qf5ve on 2019/12/10 20:36
I love this app. It’s like Fedex plus Amtrak. Thank you United for making a quality product that actually helps me. I don’t ordinarily even leave reviews, but I fly a lot and I truly appreciate that this app makes flying more convenient. Dear people who made this thank you for adding all of those seamless features. And thank you for the in airport texts and updates too. Thanks to your app, instead of having a hair-pulling experience due to holiday traffic surrounding the airport, I was able to rebook my flight from the uber, eat a leisurely enjoyable dinner in the airport while charging my phone and taking a conference call, purchase a couple of magazines, and stroll happily to the correct gate with a confident awareness of the flight status. I had important things in my checked bags, so when I arrived I didn’t stress when the bags took a while to come out at baggage claim because I checked the app and knew they had arrived and were on their way to me. In conclusion, I love you.
Good App - Terrible Company
by ADT fan in distress on 2018/04/27 09:22
What goodness does an app add if the “state of the art” Entertainment technology is useless when the plane WiFi does not work? Many upset customers, Bose and iPhones ready, asked the attendants if this was common. “It happens all the time”. Coast-to-Coast without Entertainment. What good is it to be able to “manage” your miles when United uses de PQM miles scam to credit miles (got less than 30% of my true miles credited, it will take me years to build enough miles to get a domestic free ticket)? But it won’t happen because I avoid United with passion and even cancelled their credit card. What’s the point? My problem with United is United, not the app. United has forgotten its customer focus and to reward loyalty. Forget even the flying experience, just take a European carrier and compare. United apps would be really useful if they were built on a platform of customer service, clearly what United is not about anymore. So I avoid United at all costs, gone to better carriers with more inferior apps.
MKC
by mkc58 on 2019/03/23 18:09
I was prompted yesterday to go on another flight with no change fee. It wasn’t obvious that the flight options were for the *following* day. I selected, realized I made a mistake, and called right away to correct. I was then on hold more than a half hour, and two agents and an hour later I received no help. All after a day when i traveled to be at a funeral. Today, when I went to check in, the message was clearer that you were looking for people to change flights. I have been a customer and mileage plus customer for decades. Also a credit card holder. I am extremely disappointed in the service and considering canceling my card, and United as airline of choice. It’s clear United dramatically overbooked flights the entire weekend, which is irresponsible from my perspective. While I was on the phone with agents last night, I could hear other agents fighting with customers like me in the background. Please try to be better to customers in the future. Thank you
Disappointing 1st flight in years!
by United passenger NC on 2018/07/20 16:47
I haven’t flown in 15 years, so I decided to take United after hearing good things about them. My experience was less than enjoyable. After deplaning in Houston and being unfamiliar with airport, I discovered my my next flight was leaving from a gate clear across the airport, so rushing through to arrive at my gate on time, I discovered the plane was delayed for over an hour due to bad weather in NJ. Then, they call us to board only to find out that there was a problem and we would be delayed another 15 minutes, not a huge deal. However, these delays continued for another 2 1/2 hours! We were given ridiculous excuses, one after the other, without a sincere apology or the truth. Perhaps the airline thought we should all understand and comply without a genuine explanation or compensation. They did allow us to watch a movie for free, but still charged for alcohol. When you have friends or family waiting for you at your final destination and it turns out to be 3:00 am, I think the responsibility lies with United to be sure everything is taken care of before asking passengers to board.
Bad experience, good app
by Natttttt D on 2018/03/16 14:01
I flew United for the first time in a while and I found that, compared to other airline apps, their flight statuses were updated the most frequently/accurately. It told me about delays before the gate clerk even knew. As you could’ve guessed, this unfortunately means that I was on a delayed flight which caused me to miss my connection on the last flight out of Newark for the night. The app let me know right away when my connection took off, preventing the hassle of running to the gate to check, and immediately presented me with options for next steps. It provided the next United flight out of Newark and guaranteed me a seat, while also showing me flights out of nearby airports, like LaGuardia and JFK, in order to more accurately assess options and get to my destination as soon as possible. Thank you so much for alleviating the stress in a tough situation! I’ve never booked a flight using the app, so I cannot speak on that, but my experience was great.
Great Customer Service
by BEARLODGELHE on 2019/12/10 19:53
Just a note that one of the United employees at the Colorado Springs airport got me out of a jam regarding a “must get there” flight to a destination for medical appointment and treatment. The same great customer service at Atlanta Hartsfield-Jackson. I happened to hit Hartsfield-Jackson when it snowed 2-3”. The airport closed the afternoon of my flight on another airline. The other airline told me next flight out would be three days out. United got me out of there first flight the next morning. If you fly a small airline with a bare bones fleet you are taking a risk. United has a large fleet and has capability to add planes when needed. As for Atlanta Hartsfield-Jackson, I will never route through there again in the winter unless I absolutely have to. Hartsfield-Jacksion, the busiest airport in the world, can’t handle 3” of snow because executives cost cut and don’t have adequate de-icing or snowplow equipment. Yes I know the equipment is costly...but this is the busiest airport in the world.
Misinformation
by Everynicknameeveristaken!!! on 2018/07/29 16:31
This app is good for one thing, making you miss your flight. It will repeatedly fail to update you on flight changes, in my case it told me the incorrect gate, causing me to almost miss my flight. Unfortunately, United has also caused the most unforgivingly miserable and unprofessional flights of my life. My flight was supposed leave at 10:36pm, the time is important. Got delayed till 1:30am. I waited until 1:30, than I received the notice that the flight was delayed until 10:35 in the morning. The best part, 12 hours is a full refund. But because it's at 10:35 not 10:36, that one minute makes sure I don't get a refund. The result? Cozying up on the floor of LAX all night. The customer service will be sure to make your experience even more miserable. You can enjoy waiting for over an hour, to than be fed misinformation about upcoming flights, claiming there were no more flights headed to my destination. However, all morning I watched as people in the wait list slipped on to more flights, flights that customer service claimed didn’t exist. The bottom line is, this app is an impressive reflection of what flying United is like. You shouldn’t need this app, because you shouldn’t fly United.
Frustrating finding flight info or progress to premier
by katie111222333444554 on 2019/05/22 19:37
I travel for my job, basically every week. When you have multiple flights booked, the app makes it very difficult to find the info on your later flights until your current flight has landed. You have to go into your profile and do a roundabout process in order to locate the info on your other flights, or even to check in for your return flight (which is very frustrating if you fly in/out of a city in the same day). Also, in order to see my progress towards premier, I have to click the link in the app which takes me to an external site where I enter my login info again. This is annoying bc I can’t remember my rewards number, so I end up getting locked out after multiple attempts and need to change my password. Another thing that I just noticed is annoying when trying to submit this review is that I have to enter a nickname for myself when submitting. I’ve now tried 8 iterations of my name but all have been previously taken, so apparently I cannot submit a review without a unique nickname. This is ridiculous.
Flight delay.
by Speakinc on 2019/01/04 18:23
Our flight was delayed by two hours. We luckily had two club passes but it really should have been comped. On flight could not watch movies because my adobe player on my Apple laptop is too new so only could read what I had already downloaded. Food in club was cold and mediocre compared to our delta club experience. Definitely not worth how much a day pass would cost. Also the day passes expire which is annoying when you often do not have time to utilize the club. Overall very disappointed in my United experience. We will now have to Uber home which will cost us $80 since our daughter now can’t pick us up. Flight attendants were very nice and seats comfortable as a small positive. Other airlines use the go app making it easy to use the entertainment especially since no screens on planes anymore. You need to make it easier for your customers. Will think twice about using United in the future since this was the second trip in a row with problems and my daughter just had a bad experience with plane problems and no email about flight being cancelled. Sincerely, F. Spokane
Great experience! 💝
by Sophia_Playz on 2019/12/02 20:10
I honestly don’t understand why there are so many bad reviews. United is at an affordable price, and it flew us where we needed to go with no hassle. Great airline, I would totally recommend. Got there a few hours before boarding, got through security, and then boarded. No issues with delays, or anything. We took off and then got to our location within 3 hours. It was really good because the flight attendants helped us with whatever we needed and provided food, drinks, blankets, and pillows for all passengers. It is also an awesome thing that they provide you with movies for entertainment, since there is no way to reach internet on an aircraft. The United Airlines app is very helpful with information. You can sign up for a text message subscription service and get new details about your flight 24/7. There should not be this many bad reviews because United Airlines gets you the best experience for the best price.
Boarding process at gate
by Wyliekid on 2019/07/18 14:28
The boarding process at the United gate is very confusing which I think could be corrected with little effort, based on my experience at competing airlines and reviewing their processes. There are 4 boarding groups (at least 4 anyways as I was group 4) but only 2 roped off lines each being clearly labeled as line “1” and line “2”. Between the chaos of passengers hovered around ropes early and out of turn, and the loud speaker rapidly talking things like, “now group number three go through line number [and spit off some number other than three]” and repeat the process for 4. I don’t understand why the gate can’t be organized such that a group 4 passenger could get in a line that’s labeled #4. This is also extremely difficult, if not impossible, for a hearing impaired person to comply with the airlines instructions. I was not the only person having this issue on my recent flights.
Difficult
by AverageTraveler on 2019/07/23 18:36
For a very brief review: Our flight was delayed then cancelled when the incoming plane was diverted due to weather. United policy does not allow passengers to retrieve their bags without “special permission” which meant 4-7 hour wait after request. To find this out and ‘request’ our bags we (me, wife, 2 and 6 year old) had to stand in customer service line for 2 hours (no exaggeration). Could not get a flight until 2 days later. 2 days without bags when you have 2 small children is very difficult to say the least. Furthermore the “track your bag” option never updated and thus we had to wait on hold for bag service representative for 30 minutes to track. I feel if a flight is cancelled there HAS to be a viable option to retrieve your bags (that are AT the airport) while you make new travel arrangements. This now is glaringly evident when traveling with children that need (bottles, medications, etc). We did, as recommended, keep some of these necessities in our personal bags but we booked economy thus no larger overhead bags were allowed. We certainly didn’t entertain the prospect of 2 days without bags for such a simple direct 2 hr flight.
Customer service
by Nica69967 on 2019/10/13 09:27
Customer service experience this week was horrible. My flights were cancelled multiple times due to the typhoon in Japan, and the process to call Global Services to arrange new flights each time took both my husband and I hours. We spent well over 3 hours of our vacation waiting on hold just to try to speak to customer services. It’s unbelievable that Global Services customer service doesn’t have the basic telephone option to leave your phone number so a customer service representative can call you back when they are available, rather than sitting on hold on the phone for over an hour. In addition, once you finally reach a customer service rep, they don’t ask for a call back number in the case the call is disconnected. My husband spent over an hour on hold while we were trying to dine at a nice restaurant because another one of my flights got cancelled. After speaking with the customer service rep for a short period of time, the call disconnected. The customer service did not call my husband back, so he had to call back and wait another 30 minutes on hold to again reach someone.
Lost phone recovered!
by Pches39 on 2020/01/19 01:50
During my travel, once I landed, I went to the rest room. While washing my hands I heard someone say the found a cell phone. Not really paying much mind to it, I continued my business. Before leaving the rest room I came to realize that it was my phone that was found. The attendant that took it was gone. I ran out looking for assistance and found a United attendant right outside the restroom. I told her what happened and she walked me to Customer service where it should of been dropped off. Knowing that my family was in there way to pick me up, I got anxious thinking that this could cause a damper in our plans. A minute later she came back and asked for my phone number. She called it and the attendant that picked it up answered. She told me her location, and I recovered my phone. Thank you so much! That was truly awesome. They turned a potentially negative situation- positive.
Cancelled flight... BUT I WAS NOT NOTIFIED
by Basic economy bias on 2019/07/07 21:08
I reserved my United flight through Expedia and upon my attempt to check in, I discovered my flight had been canceled. I had not received any advance notice via email or mobile text message, although both are set up via United information portal; nevertheless I contacted Expedia to see about changing my flight and was informed that because the flight was schedule through United Airlines, I would need to contact them in order to make any changes or select a different flight. Not only didn’t United fully assist with my request, they proceeded to blame me for purchasing a “basic economy seat” on their flight as the reason that I could not arrive to my destination via a different flight despite the fact that my current flight had been cancelled. Occurring to their Customer Service rep, Michael, it was not the fault of the airline that they were unable to accommodate my paid ticket as well as get me to my destination at the required scheduled time! I’m very dissatisfied with the customer service and level of service offered by United am not sure that I would fly them in the future
Clunky
by New to United on 2019/08/11 18:14
App is super clunky compared to other airlines. When I’m logged in, why do I have to put my confirmation number in for a flight to check in, you have that info, just bring up the flight that I am eligible to check in for automatically. Not in basic economy and trying to purchase early boarding and nothing happens when I click pay to purchase, finally gave up. Have you sold out of this feature or do I already have because I purchased a better seat location, a message would be nice. Also, once I purchase a better seat location for say like $33, I should have the option to upgrade that again to economy plus closer to the flight for the difference of my initial purchase and the cost of economy plus. And finally, when I have pre-paid for luggage, why do I still have to wait in line at kiosk, put my confirmation number in yet again ( could never get cc swipe to work) so that it prints behind the counter. At Delta, you go straight to luggage drop if you pre-paid and skip the kiosk. Systems just clunky and not user friendly
A complete non-caring disaster
by Rauchbu on 2020/01/30 23:48
Flying out from Madison, WI on New Years Day we encountered 3 United employees who worked hard to make out trip terrible. After arriving on time we had to wait in a line to use the kiosks. When we got one we were told that time had run out for checking bags. We had a choice: book another flight or just fly without the bag. What would happen to the bag? No idea was the reply. We decided to try our luck at the gate after going through security. They were gate checking strollers, and car seats but would not accept my bag. We returned to the check in to meet our third United friendly skies employee. He would not help us until all other passengers in were taken care off even if they came 30 minutes after we had been standing there. Our rescheduled flight left Madison 9 hours after our original flight and because of different connections we were13 hours later than expected originally. This was strictly meanness and not caring. We observed others who were in a similar situation get the okay to have their suitcase put on after the one hour cut off. Shameful United.
Disappointed
by GeorgeAcosta on 2018/08/03 00:52
I have been a United customer for over 20 years now. I have reached every level of status in my time with United except for global services. Year after year I have taken extra measures to maintain my 1k status only to realize that it has no significant meaning anymore. I find that especially this past year I am in economy plus on most flights. I am not getting upgraded like previous years. I’m treated just as poorly as everyone else. So I have decided not to participate anymore. I am buying a first class ticket on the cheapest Airline whatever it may be...Jet Blue, American, JetSuiteX, Delta.....etc. I just don’t care anymore. Unless you are Global Services.....you are just like everyone else....which means.....treated like cattle. Squashed into an uncomfortable space for hours and expected to accept it as if it was an amazing experience I didn’t even deserve to have. DONE.
App is winning me over
by KenInUtah on 2019/04/22 13:49
Remember that reviews are about the App, not the Airline. Just saying. I have to give United props here because they have responded to criticism and squashed a lot of the bugs and issues when this app was first released. I am very happy with the features and the performance of the app now. I especially like the instant mileage credit once the flight segment has been completed. Remind me why it used to take 2 days? Thank you for that! I use WiFi Every flight and I’m able to log in easily. I do not use the entertainment option often so I can’t comment on that, but I am able to browse the options fairly easily. I would like to see the ability to select Airline and Non-Airline activity in the account summary section. I fly a lot and scrolling though all the flight segments to get to hotel/dining point activity is cumbersome.
Don’t do it, use southwest or anyone else
by Renateaux on 2019/01/29 13:42
This is by far the worst airline there is, at least now. Download the app then PAY for WiFi that doesn’t work. I’m a die hard southwest person because it’s cheap with loads of features (free checked bag!) and actually consistently friendly staff. The forced in-person check-in for basic economy is insulting, pointless, and actually hurts their own efficiency. Every time I chance it I have a terrible experience. Broken, old equipment, late/cancelled flights, rude or inexperienced staff, terrible service and weird nickel-and-diming policies. As soon as anyone comes close to some of the exclusive routes they have, this airline is doomed. Go ahead remove this review if you must but I’ll still tell everyone I know and post to social media what a terrible experience I’ve had here every time I have to do it (with work, or whatever moronic business thing that uses them still for the stupid “perks” and miles stuff; stop it, rich finance guys. Use a real airline and help everyone out by letting united die by its own knife.)
Why I like flying United
by bthum on 2018/11/28 17:47
My wife has been a loyal United customer for the last 35 years. When we met seven years ago she explained the reasons for that loyalty. First, they Always get her home even if a problem arises. Second, she receives economy plus status without asking, third, free baggage, and then there are the increased returns on miles accumulated. And of course the many warm smiles she has received over the years along with a level of kindness and civility not in much evidence these days on certain airlines. I have witnessed all this firsthand and my legs being much longer than the average person’s have come to appreciate the extra space United can provide for their longtime admirers. While airline profits have shrunk along with seat spaces, United still embraces the quaint notion that a smile is the shortest distance between airline employees on the front lines and their valued customers.
So bad it must be intentional
by lamestuff on 2019/04/16 18:11
This app is so horrible it must be by design. Everything i have experienced is more difficult than is should be, non sensical, unintuitive, or just plain doesn't work. Perfect examples, you will be logged into the app yet you have to manually enter your frequent flyer number through a series of difficult to find links. Why would it not autopopulate in every flight on the app when you are logged in? By design. Or today i tried to find a baggage receipt that i payed for on the app so i can get reimbursed by my employer, there is a page that asks for a confirmation number and last name for the flight, even though i am logged in and my flight history is right in the app! I mean, why bother being logged in at all if nothing autopopulates and flight history doesn't work. Then after i input a confirmation number and last name that i shouldn’t have to, what does the app do? Doesn’t even work “data service unavailable”. So now i cant get reimbursed for baggage. How in any universe is that going to work for business customers like me? Hey United, DO BETTER!
Excellent customer service on phone but poor United waiver policy
by mvresident on 2018/09/10 22:18
For the last day, I had been calling United Gold service attempting to switch my Wednesday flight out of CHS to SFO in light of the pending hurricane. Only one agent -Nettie -worked today to get me switched onto a CHS to SFO flight tomorrow -the LAST available seat on any flight out with hurricane Florence approaching SC. Even though the SC governor had ordered an emergency evacuation order hours ago, United had not received the official waiver and the previous aGents with whom I spoke said I would have to pay full fare in the absence of an official United notice. Nettie, on the other hand, was very proactive and grabbed that very last seat out for me- and the official waiver came through just after she completed the change. A word to United management. When the governor of the state issues an emergency alert (as he did yesterday) United should have permitted their agents to switch my flight at no charge at that time. Even today, your waiver was issued a number of hours after the release of the governor’s evacuation order that is to start at noon tomorrow . I believe that your agents should have discretion to make even an exchange in light of the tremendous amount of publicity that warned about this hurricane. I just feel lucky that Nettie was able to find that last seat for me.
My experience w United
by 26z3sailedawayxn5p on 2020/01/03 14:18
I flew in from EWR to GDL and the my one suitcase WAS NOT PUT ON THE PLANE from Houston to GDL. I was told that I am to wait for my luggage and that it would arrive sometime the next day. When I tried to phone United and gain information where is my suitcase and when it will arrive, I was transferred to a company in India and the horrible experience continued. Hours of waiting to speak to a person, lies over lies and promises to attend to my issue that were not meant to be kept. At that point I lost my trust and asked to leave the suitcase in the airport and I will pick it up by myself. I was promised that my suitcase will wait for me in the airport. The next day I drive an hour to the airport to find out that my luggage is on the United truck and the driver is in front of my rented accommodation, with no one to receive my suitcase. The company in India promised I will be able to get my suitcase in the airport and they lied again. At this point me and my suitcase were in limbo. I am a long time United/Continental customer and I was VERY DISAPPOINTED with the way this was handled. It costed me TWO days of my precious vacation. Rivka Soloway
Maxine would be proud
by 14th hole on 2018/07/17 16:16
United has done a great job during my over 50 years of being a customer. My question is simple. Why was it necessary for the flight attendants to take such a strident position in opposition to Justice Kavanaugh’s nomination to the Supreme Ct. My guess is not one has ever read any of his decisions nor examined his outstanding example in inclusion. I guess their union say jump and they ask how high. The sad part is they now project to every customer who believes Justice Kavanaugh should have a fair hearing that our United Flight attendants are no different than those who would assault someone in a restaurant. Maybe a bit extreme example but will I never see your flight attendants through the same lens as I have in the past? No one could. If they wonder why passengers sometimes act the way they do. Maybe they should look in the mirror.
Data is not reliable when flights are changed or delayed
by Agent Zordak on 2019/11/11 20:15
Very disappointing app when it comes to dealing with changes and delays in flights. It tends to show old information like “flight is on time” when other sites are already showing that your flight has been delayed. Sometimes takes an hour or so. Better to use Google or other tools to check on flight status. There are other flaws, like failure to show what terminal a flight departs from in some cases, again requiring me to use other sites to get basic information. Today a couple of times the app gave an alert saying flight details had changed, but could provide no hint about what the change was. Quite an infuriating app when you need updates, accurate information. Sometimes the info is contradictory, like today saying that my 45 minute flight was on time, but would require 3 hours. What it should have said was that it was delayed two hours. So many little flaws and inaccuracies. Don’t trust it when it counts.
Frustrating Check In and Basic Economy
by Findingmylawyer on 2019/11/01 14:39
The only reason I’m flying United is because this flight met my timing needs. If I could’ve flown in a bit later, I could’ve flown Delta for less money without the restrictions of no carry on bag, etc. that comes with United Basic Economy. All of the restrictions do not incentivize me to want to upgrade my ticket- they cause me to think of United services as having low value. The company is trying to get every last cent out of its customers and it shows. Additionally information associated with your trip doesn’t align across channels- I added a bag online and paid for it and then the app wouldn’t let me check in because it didn’t think I bought a bag. The check in process regardless is much more difficult than all other airline apps I’ve used including Frontier, Delta, and American. Its difficult to find where to check in, and even though I have my trip already saved on the app I had to type in my reservation number and go through multiple screens. Absolutely will avoid this airline at all costs in the future.
Bad air produces severe migraines
by HumuVal on 2018/12/03 02:20
Bad air. I am quite convinced after over 40 years of a lot of flying that when fuel conservation is in order my migraines are triggered by decreased air circulation- this happened on my last flight when we were on a weight restriction due to fuel levels. And this has happened to me 4-5 times on United. These are much worse than my everyday. These are not my usual migraines which are easily averted with simple excedrine migraine, (which is tylenol, aspirin and caffeine) but These are an”ice pick” and explosive vomiting kind. My husband is the first to notice and as an engineer and meteorologist he has a clue. Please consider this when you cut back air circulation to save fuel or what ever the reason is. These severe headaches only occur now when I’m flying or waiting in the tarmack. They require ice packs and migraine speech medication and pretty much ruin a day.
Good app makes flying easy
by G-Mo on 2019/11/12 16:25
Seems like other reviewers are reviewing the airline, not the app. The app is very useful if you’re flying United: easy to check in, stores United club passes, stores your boarding pass and lets you add it to Apple Wallet, sends push notifications about flight updates, and even notifies you when it’s _really_ time to board so you can hang out at Starbucks instead of the gate. It’s gotten a bit noisy with recent updates: Could do without the movie ad launch screen eating valuable seconds and with all the other clutter: background images, cards that don’t have to do with my flights, a combination of tabs _and_ a hamburger menu (pick one, not both), mileage games, etc. There are many many features of the app that I don’t use, but the few I do definitely improve my flying experience.
Lost luggage
by very dissappointed lady on 2019/11/14 22:05
It’s been almost 24 hours since I landed and still no luggage has been delivered to me. My luggage got left in Charlotte, but was informed that it was on an early morning flight to me in NY. The airlines finally called me to inform me that it would be delivered to me, but almost a day later still no luggage. I also paid for the luggage to fly and when I requested for a refund they said I had to make a request and file online, which is very painful and lengthy. You have to fill out forms and attach documents. The airline is fully aware of my situation and should have immediately credited monies back to my credit card with no questions asked. Oh and by the way, I was told at the airport that if I needed to go buy anything to please do so and send them my receipts and I would be reimbursed, yeah right. I’m having troubles just getting my baggage fees back much less going out and purchasing under garments, clothes, makeup, hair products, shoes etc... Women be aware. I have absolutely nothing but my purse. Just imagine that for a minute. I’ll NEVER-EVET use this airline again.
United Vacations
by sheeny wins on 2018/07/19 10:36
They sent me a confirmation stating I was booked and paid for. Have a United Airlines vacations email verifying reservation number, booking number, and credit card authorization number to show it’s been paid for and I’m good to go. I show up for my flight at the airport and they tell me I don’t have a ticket n will have to “re-ticket” for $200 more than the paid price on United vacations. They said that was my only option or I would miss my flight, my vacation!!! Called United vacations and they don’t open until 8 am. My flight leaves at 5:45 AM. There is no one to help me as per the UNITED AIRLINES Supervisor AT THE AIRPORT. And to top it off they charged me an extra $50 fee to “re-ticket”. So now I wait to get to my destination and will have to call them to get this resolved. This is unprofessional and ridiculous!!!! Buyer Beware.
Snails pace service
by tha ks for nothing on 2018/07/14 13:07
Maintenance issue out of Cleveland that was a quick fix but took 30 minutes sitting on the runway before they realized they had to go back to the gate for some paperwork and then took another 30 minutes to come up with new numbers because two people left the plane so they could understand the weight distribution. I don’t know if you have monkeys doing the numbers or what but we got to Dulles over an hour late and missed our connection to Aruba. Now I have to go to Houston and I miss a night at a $500 a night resort so that you can give me a voucher to likely stay at the Days Inn. If you can’t get functioning planes at the gate ready to leave your customers then at least get a staff that can address the issue quickly. Otherwise just get the hell out of the business.
New Customer experience
by Eric Loids on 2019/05/01 18:57
I have grown to like United Airlines again from a few disappointing trips twenty years ago. Both customer support/ Milage Plus and flight staff have a reinvigorated attitude and truly seem to care for their customers which probably relates directly from the CEO down. On the contrary when we had issues twenty years ago we loved a different airlines that had animal pictures on the tails of the aircraft. We truly despise that airlines and only fly them if there’s no other direct flight. I find it interesting that over time two different businesses/ airlines can have a complete culture change that impacts every employees attitude about their company which translates into the different levels of customers experiences. I did rate four stars because as a new customer booking a ticket the website felt like it was having issues and forced me to sign up for mileage plus. Next Not being familiar with the site or app I was handicapped try to find and pick the upgraded economy plus seats by each other. One frustration is my large fingers don’t fit well enough into the little seat options boxes so I had to have my wife finish up from my iPhone 8plus. Keep up the great customer services it makes a huge difference and I’m happy to have United as my top choice again. Eric L
Incoherent
by peter h klein on 2018/11/15 17:35
Having already checked in on line I assumed the untied app would have that information but it did not. Then had to start “check-in” process on app to be recognized. That process then required I have the confirmation # ready available which has to be found in a previous email or paper document. Also, the mileage plus number in NEVER listed, save the last three digits. WHY! Working between the online platform and United app simply lacks any cohesion or friendly interface. While online “super security” is appreciated on the large scale, it, and other factors makes all of United’s user platforms feel clunky and unwelcoming. Final example: when checking in online it was nearly impossible to add Milage Plus numbers to get credit for this flight. My wife, Theresa Klein, had to go through a paper file we keep with travel records just to locate her MP # and mine could not be located so miles will be lost unless I take the time to sort through more papers or d emails to eventually find the number for Peter Klein...SO FRUSTRATING.
Lying
by hsbfred on 2019/08/09 01:42
Lie #1. We woke up this morning and your website clearly stated that our flight to Rome was on time. However, when I looked to see where the aircraft was coming from it was landing approximately 10minutes before our scheduled departure time. You knew this early in the morning when I knew it, but didn’t change the departure time until after we arrived at the airport. Lie #2. We got booted off the plane after boarding for a mechanical problem, your message blamed the weather. Lie#3. Several lies about boarding and departure times. We are now scheduled to depart at 11pm and based on your past history we have little faith you’ll make it. The lines at your customer service desk around gate 130 are about three to four gates long. Do you think you may have a problem. Start telling the truth.
United fails AGAIN
by MarkKV on 2018/09/16 13:46
UAL 1557 OGG to SFO on 15 Sept delayed over two hours. We had been upgraded on our next segment (UA 756 SFO - DEN) but missed connection due to United buffoonery. United automatically moved us to 2028 but did NOT check us in, so we had no seat assignment. The gate agent said to wait until boarding began to re-check with her foe seats. Finally when boarding group 5 was getting on we get seats in row 37...not even premier plus, no overhead space because we were so late getting on (usually group 2). WHY BE A FREQUENT UNITED CUSTOMER AT ALL, when it is zero help when you actually need it? Late flight, lost the upgrade, confusion in SFO, and a crappy seat. You all forget: I have a choice of airlines and this was the last straw - I am done flying United, Gold status or not, unless I literally don’t have a choice. Real shame.
Frustrated flyer!
by CCJeppson on 2018/10/24 01:03
I don’t fly often but I specifically booked with United thinking that because I was paying more money for this airline that I wouldn’t have to deal with all the extra charges that come with the cheaper flights on cheaper airlines. I started this United experience with a message saying that my starting flight would be delayed by two hours due to scheduling issues, this caused me to miss my connecting flight and landing at my final destination much later than expected. My second frustration with this flight experience is I get checked in and I’m told I’m not allowed a carry on and I’ll have to pay to check in my small bag. I asked and was told I was unable to just pay extra to carry my bag on. For my returning flight I called United reservations to see if I could again pay extra to carry on my bag. I was told that it would be $100 to do this! Are you kidding me? To carry on a bag it would cost me four times the amount to check in a bag! This traveling experience has been nothing but frustrating.
App feedback
by Jgdavidson on 2019/09/21 04:59
Hi. I know travel can be frustrating and there is a lot of feedback here about the travel experience on United. This is understandable. However, as the United app itself goes, I can say that compared to other airlines, it is surprisingly superior. First, it acts more native to the phone compared to lame apps which wrap slow web interface. Second; the boarding pass and flight status info is accurate and quick to load. I particularly like the “where is this flight coming from” and “upgrade list” status which is way more useful than what you get on other airlines. Finally the booking process is fast and clear. It can’t do everything (eg you can’t apply for upgrades) but it’s otherwise way faster and usable compared to others. Enjoy
No benefits for the basic economy
by Chatty_G on 2018/08/17 13:43
Your airline has no benefits for individuals flying basic economy. You could at least and I mean at the least have them check in one bag for free. You allow them to select their seats but you charge a fee to do that. Why do you nickel and dime the passengers who are unable to afford an expensive plane ticket. For the individuals flying above basic economy you allow them to fly you give them privilege. Why can’t fly and be like it used to be, if you were in first class you got the benefits. And second class you still got the benefits. And didn’t have to pay for your luggage and seat extra. Airlines have gotten so greedy to the point where you charge for every little thing especially those who are unable to afford anything above basic economy. I know this review will go unanswered and probably unread. Don’t be like the other airlines, care about your passengers who use your services. Don’t just throw passengers in basic economy under the bus because they can’t afford the expensive rates to fly.
Inhumane customer service. They don’t care about you.
by radk123 on 2019/12/19 20:14
My flight from SF TO SG got cancelled. The next flight given to me was 2 days later. No accommodation provided, just excuses. I called the customer service and she gave me contradicting information from what the united airlines counter at the airport was giving me. The line to speak with customer service was a 2 hour wait... It was seriously inhumane. Parents with small kids were lining up for hours to see what flight they could get on next and no accommodation provided. The customer service people were even laughing and saying “I don’t want to deal with another singapore case” and one lady was choosing who to deal with based on whether it was a singapore flight cancellation case or anything else. United should honestly be sued for putting all of us in this situation. For 2 days I spent time in the airport going from one line to another to get some answers, still unsure of which flight I might be getting on next..............They turned a 20 hour journey to a 40 hour journey.
No reservation updates on app!!!
by HappyGoLucky42 on 2018/12/02 16:39
App has intermittently worked even after updates. Don’t get a check in email, app would show reservation but not allow me to check in - under boarding passes it kept saying I had no reservations, even though reservation section would show the reservation. Eventually had to call United and go through the automated prompter to check in. Only after checking in on the phone did I get an email with the link to my boarding passes and the app still didn’t recognize that I had checked in! Before I was able to obtain the boarding passes it asked me if I wanted to write a review and this is the review. Never had to do this for any of the other airlines Southwest, American or Delta. In this case the app that was designed for convenience was very inconvenient. I am now going to close out this review and hopefully obtain an actual boarding pass...
Can’t change seats
by Schreckie8 on 2019/01/07 14:06
I get that I paid for economy but you can’t pick your seats when you check in. I have traveled other airlines and you can pick your seats prior to checking in and or when they check in. Very frustrating that it’s not an option. Asked to change seats and they said flight was full. Get on the plane and there are several rows that didn’t even have people in it. I called right now to see if I can change seats and again person said there is no available seats to sit next to each other. Then for my connecting flight he said that I had no seat assignment if I wanted to purchase seats for that flight. I checked my boarding info and it does show that we are sitting next to each other. So I just don’t think you guys are being truthful. I will never fly your airlines again!!! And I will be sure to let my friends and family know as well. I have have flown the cheapest airlines and we have always been able to pick seats sitting with your family! BAD BUSINESS
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