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PayByPhone is the highest-ranked parking app in the world with over 20 million users & 150k five-star reviews (App Store). The PayByPhone app can be used in 400+ cities worldwide & is now available in 12 languages! Use PayByPhone’s parking services to find nearby parking, pay for parking online, get parking alerts & extend parking remotely. PayByPhone coverage includes street parking, parkades, garages and so much more. Whether you are looking for city/municipal, gated, underground, off-street, or indoor parking – we have you covered. Use PayByPhone to park in Anchorage, Ann Arbor, Aspen, Bellingham, Boston (MBTA), Cedar Rapids, Chicago, Cincinatti, Concord, Coral Gables, Denver, Eugene, Fayetteville, Fort Lauderdale, Galveston, Honolulu, Kirkland, Las Vegas, Lauderdale-By-The-Sea, Lexington, Long Beach, Los Angeles, Louisville, Maui, Miami, Minneapolis, Oakland, Olympia, Orange County, Plymouth, Portland, Providence, Redwood City, Salt Lake City, San Diego, San Francisco, San Marcos, San Mateo, Spokane, Tacoma, Tampa & more! Visit our website at www.paybyphone.com to see our global coverage area. With industry leading payment security, PayByPhone is best way to pay for parking. Simply add a credit card or use Apple Pay to complete a transaction. FEATURES • Start parking from your iPhone & iOS device. Enter a parking location number to start a parking session (you do not need to create an account to use PayByPhone). • Use Maps to find out where you can use PayByPhone. • Get notifications about active parking sessions, including reminders before your parking time expires. • Extend a parking session remotely! No more hassle of running back to the meter. • View your parking session with the Today View Widget. • Receive smart in-app notifications about local events, parking history and traffic information. • Manage your parking receipts for expenses and accounting. Get email receipts sent right to your inbox. • View & top-up your parking with our Apple Watch app. • Dedicated customer support desk & IVR for your parking needs.
Sometimes unfair
by Lorea_flo on 2019/05/24 02:03
I was in a store with no sign and my time ended. I remember it was time and went out to pay again. 8 minutes pass and I had a ticket. Sometimes you don’t have data to renew that quick
So easy to use
by SeattleSR on 2019/05/23 18:53
Love how simple this is once I put all my cat and payment info in. Recent searches especially helpful. Also text and prompts big enough to see without my readers!
Well designed!!
by Commiter Guy on 2019/05/22 11:42
Really well designed and thought out app. Super easy to use!
Must have
by Meseron on 2019/05/20 16:26
Great application, makes paying for your parking spot so much easier
Parking
by Code TTV.Light on 2019/05/20 14:06
Very good and faster in safe spot
Ladrones
by EL KIKE PERDOMO on 2019/05/20 13:50
La verdad son unos estafadores con los parqueos ratas con corbata es lo que son es increíble que cobren esos precios exagerados
Amazing
by Leonesa1971 on 2019/05/19 02:50
It is a practical idea, functional , I love it. I parking tranquility
Must have
by Bad app dude on 2019/05/18 23:10
If you live in Seattle I do t know why I’m just now getting g this app
Angry
by Di3,14 on 2019/05/18 00:07
Too expensive
Easy way to pay for parking
by Bjg56368 on 2019/05/16 23:29
Fast and easy. You can go online and print your receipt very easily as well. Good customer service as well. I also have a lot of accounts across the United States.
Hasn’t been working lately
by Neverbendeasy on 2019/05/16 18:02
Had to pay twice. It charged me and then didn’t update the parking meter.
Parking downtown
by hanicye on 2019/05/16 15:52
It’s near by but little expensive to park for few hours
Wish they would reimburse for unused time
by BrattyPrincessBabyGirl on 2019/05/15 20:36
I like this, super convenient but I wish we could get reimbursed for unused time
Works great.
by Miss Nolastname on 2019/05/15 17:59
I love this app- it’s easy to use, works really well and just makes it easier to park in my own city and wherever else I travel. Never had a glitch yet.
Total Ripoff
by Scotty Dog 69 on 2019/05/14 21:35
Overpriced. Had to pay $9 for a $2 parking spot
Useful not dealing with quarters
by lizqazws on 2019/05/14 19:37
Not great when meter has a time limit ( can’t renew). Could read the number of the meter w QR code or like it reads credit card numbers. But useful and warns before time expires
Great Overall
by PeggleRager on 2019/05/13 12:20
Works really well, and easy to use. One ask would be for better integration with the parking limits for each lot so that you have the ability to add a day. I often find myself needing to add an extra day but need to wait until the current parking expires. There’s a 14 day limit at the lot I usually park in, and I’m usually parked for 5 days so adding that 6th day shouldn’t be a problem. For that to happen the app would have to know about the limits of each of the lots as far as I can tell.
Great App
by Dario Frostberry on 2019/05/12 18:18
Simple, easy to use. Never had an issue. What more can you ask from an app!?!
Great convenience
by adelgadi on 2019/05/11 22:31
Love the ease of using this app
Convenient!!!
by JerryG / Bellevue on 2019/05/11 18:33
Always works very convenient!!!
New small bugs
by Player error login on 2019/05/11 17:48
Have you try to sign again? I am trying to pay for the last 20 minutes, my password is not there any more, trying remember, my phone does not receive any msg about password remember, trying new account and something is wrong woth all password there i am trying... msg does not make any sense... thank you for the last update, for sure i will have i ticket because i have no more time or coins
Interface not reliable
by Love it_pleasefix on 2019/05/10 10:19
Used app to pay for parking and was “cited” for not paying. Diamond customer service said they did not show any payment. Emailed them the proof of payment and cannot get a response that the issue has been resolved. Recommend just using the pay machine at the lot rather than the paybyphone app
Convenient
by JimmyMGgrill on 2019/05/09 22:31
Difficult to understand sometimes
Parking App
by cgcastillo on 2019/05/09 19:20
Best app for parking in FL
Nice!
by phew$:) on 2019/05/09 17:18
Dry convenient to use. Sometimes I pay before I pack my car just not too forget. Best way to avoid unplanned parking tickets. Gone are the days of running to “feed the meter”
Asking for the security code at each transaction is annoying
by Alex_NY_317 on 2019/05/09 12:00
Asking for the security code at each transaction is annoying
Functional
by Ceenan on 2019/05/08 23:50
Functional but becomes very expensive because you have to choose a value in increments of 1 hour. Should have more options like the ability to change parking spot as well as listing parking spots by groups/universities.
GPS
by jsjduehd on 2019/05/08 23:30
Why on earth doesn’t the App use GPS to know where I’m parking?? Is there a setting I am unaware of?
Errors and base
by PK-SEA Marc on 2019/05/08 19:21
Seems to have errors from time to time and won’t let me pay to park. I also wish they would continue to expand their base of parking lots from different vendors
App works great
by Beowulfajm on 2019/05/08 17:50
I have noticed that even after I pay from the app, the meter still flashes red saying parking is unpaid... I am not sure if they have a way to check if parking was paid through the app/online, or if I'm going to receive a parking ticket.
Convenient, but lack of integration frustrating
by clifthorne on 2019/05/07 21:54
I love how easy it is to pay for parking with this app, but now I have received two parking tickets where I live because the cities parking database is not well synchronized with this app
Ticket
by thanksforthetext on 2019/05/07 03:28
Just received a ticket - no email / text was sent. Rethinking the app.
No map!
by nezlop on 2019/05/06 03:13
Should provide a map with location in case you cant find the stupid sign with the location number
Hard to use and you still get ticket even if you pay.
by Myke Perex on 2019/05/05 20:23
This app is hard to use and I even got a ticket even though I payed.
Parking
by Astonish1@ on 2019/05/05 03:07
Highly recommend this app works great in several countries
Disappointed
by Advocate4Standards on 2019/05/04 19:39
1) When I let the in camera app take the photo of my card. It entered the wrong exp date 2) Having to enter C V V number each time you extend parking is annoying. 3) I had to walk away from my vehicle to find the parking location number 4) Customer service woman was talking over me. She was untrained in customer service. Made her abrupt statement and then hung up on me. What a shocking and disgraceful for this company!
Love!
by cgar14 on 2019/05/04 14:52
Love the convenience and efficiency!
Awesome.
by Tim Girvin on 2019/05/03 00:57
Such a useful app. I’m 300 miles from home and here it is. Coming in handy!
Iliiytitiiiyi
by Everyday Traveller on 2019/05/02 23:05
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Map
by Also Avid on 2019/05/02 22:17
It would be helpful if you could use your gps to look at the parking codes when you want to pay by phone and don’t know the code. Or, if you could search for the code by cross streets
Parking
by LilyPDA on 2019/05/02 21:24
Very convenient but pricey.
Awesome!
by tiffyyy777 on 2019/05/01 17:09
This app is so easy to use and makes parking enjoyable! I love seeing the logo when I go to park and can just use this app.
Very convenient
by Joseloves on 2019/04/30 09:52
I like the way to pay for my parking spots, it’s very easy, fast and practical.
Pay by Phone helps me avoid parking tickets!
by LynnetteAnn on 2019/04/29 17:25
I love Pay by Phone - I am in and out of meetings in Seattle and when they run late, I am able to avoid parking tickets by adding time without interrupting my meeting.
Ergonomics pretty bad
by HH5551212 on 2019/04/28 14:32
Requirement to enter cvc each time and half the time I am unable to choose the car park by clicking the purple region as indicated. Only history works reliably.
No support for AMEX
by RalphC1986 on 2019/04/27 17:11
Everything works well with the app, just wish I could use my AMEX to pay.
A great concept, however…
by Alan-in-Seattle on 2019/04/27 06:09
Being able to pay and adjust how much is a great concept. However, today, when I overstayed my limit, for some reason, the app disconnected from my parking space, not giving me the option of adding more money for more time. I think that we users should have to sign out manually before we are disconnected. After I wrote the paragraph above, I discovered that PayByPhone had alerted me via text message, and then by tapping the link in the message I could get back to my original parking arrangement. So I take it all back and now find that PayByPhone is a great app!
So convenient!
by Actress Rita on 2019/04/26 23:12
Love joe easy, efficient & convenient this app is ❣️👏🏼
Saved me so many times!
by oic800 on 2019/04/26 16:50
Since I started using this app not one ticket! I was tired of keeping change in my ashtray and pockets, now my piggy bank is full.
ApplePay doesn’t work
by Makna1980 on 2019/04/26 12:32
ApplePay exists as an option but isn’t working. I’ve struggled with adding new card on the parking lot
Love this!
by nipfreedom on 2019/04/25 21:07
This is incredibly convenient. Especially if you are in a hurry, once you have your vehicle information uploaded it takes just a few seconds to open the app and click start! You can do it as you’re walking away from your vehicle. It locates where you are the majority of the time so you don’t have to search.
1) Exact Location detection would be great!
by msroadwarrior on 2019/04/25 18:26
2) On one occasion I got a ticket even though I paid correctly.
Please add Discover
by discoverplz on 2019/04/24 22:50
Please allow payments by Discover. My company card is a discover and I almost exclusively use this app for work. Love the app but really wish it could come straight out of the work card, and not my debit. Thank you!!
Need to add a feature to search location with text
by PeteDeCola on 2019/04/24 13:15
Can only enter numbers now.
From other state
by Jp lux on 2019/04/24 11:54
Very expensive
Works poorly with congested bandwidth
by Chedbe on 2019/04/24 11:36
The commuter rail station I park at is in a small town an hour outside Boston. Cell service is fine except for when it hits high saturation levels as is the case in the 10-15 minutes prior to an inbound train arriving. That’s when this app doesn’t work at all. It seems like it always has to talk to a server for every step of the transaction: pick location, pick vehicle, retrieve parking rates, make financial transaction. However, my banking apps, train ticket app, other apps still work in the same situation, although slower, but still work! I have to wait to do my parking transaction until the next train stop which is at a bigger city center and had more cell service capacity. Seems like work needs to be done on the app to make it more efficient on the backend. If I mark a location as a favourite (spelling intentional) then why isn’t the favorites tab presented to me first? And when I pick a favorite location why does the app have to go verify the location exists? Maybe you need to work on your analytics and caching.
Parking made ready
by Sophisticated shopperz on 2019/04/23 22:08
Forget about standing in the rain trying to read a tiny screen .... Get this parking app and do it from your phone. You can even add more time without going back to your car!
Unable to extend time
by imaginate2 on 2019/04/23 17:29
This app does not allow you to extend your time after you receive first expiration warning text. You have to wait for the time to expire. what’s the point of the warning? btw you do not get a notification upon expiration.
Ease of use
by Sammy Winder on 2019/04/19 17:11
This app is phenomenal! It sends me reminders that I need to add time or hurry up and finish what I’m doing. In addition - no receipts to carry, I have multiple cards on file for personal or business expenses, and the receipts come via email! But the single best thing about this - I don’t have to wait for the meter/station to take care of my transaction. 90% of the times I parked and then tried to pay, it took way too long - and then, half the time the transaction didn’t even go through! The people you have on phone duty are wonderful! Thanks!
Get it right
by MassimoNYC on 2019/04/19 14:29
App opens saying that card has expired took me 15 minutes to re-enter new card to find out that it was an old one and I had an active one on file. Fix it.
Super convenient & easy
by kayakingcandy on 2019/04/19 13:03
Gone are the days of scrounging for quarters! I know many people still use quarters but for the folks who have embraced this technology, it’s great.
Pricey but reliable
by Cbano43 on 2019/04/17 20:57
Easy to use as long as your card is taken Great app
Paying too much
by unhappyinmalden999 on 2019/04/17 10:37
It is terrible that we are paying 50 percent more for parking this year. No one is watching our vehicles. Lot is filthy. Trains are in horrible shape. I can go on and on. Since the beginning of this year I have been late for work 27 times. And coming home there have been three incidents of fires at stations.
Paying for multiple days missed by MBTA
by CEM1112 on 2019/04/16 12:48
On two occasions I payed for two days at once and was sent a bill from MBTA for not paying the second day. It seems the second payed day is not showing up on whatever system the MBTA uses to scan license plates for payment. I don’t know anyone that like to pay twice for the same parking. Hope they fix this soon.
Why can’t it use my location?
by Nouvellevague220 on 2019/04/15 18:53
Why can’t this app use my location to locate my parking location?
A handy app
by GrandmasterTim on 2019/04/15 18:47
This is a great app in San Franciso for doing errands. I used it 5 minutes ago and love it. It is occasionally buggy, alas. But try it!!
Great app, great service!
by djbanny670 on 2019/04/13 20:47
Parked a different vehicle, and Heroy, a customer service rep, was able to help me get a refund, and change the vehicle info, within 7 minutes! Don’t know how I lived this long without this app!!
Easy as Pie
by Kveezy420 on 2019/04/12 17:40
It’s almost unbelievable just how easy and convenient this app is..and conveniently located every single place I need to be in Miami-Dade. Thank you!!
Convenience & Safety
by EMDulin15 on 2019/04/12 13:10
I love this app; it allows me to park when needed while feeling safe all the time!!!
Great App!
by Eastcoast loving Westcoast on 2019/04/12 04:16
First time to Seattle and first time using this App. Great UX, no learning curve and helpful to know when and where parking is enforced to a specific time frame. Well worth the effort! With that said, clearly Seattle city and surrounding areas are collecting money from parking fee effectively and efficiently. Why aren’t they putting money on the homeless and desolate on their streets. Even the Bay areas of San Francisco doesn’t charge as much as Seattle but at least they prioritize money correctly.
Overall good - sometimes doesn’t like my tender
by JamesSS1272 on 2019/04/12 03:04
Good app. Works as described. Every once in awhile I’ll have issues with the Payment. Recently, it’s been working well. South Florida experience.
Francois
by Francois15703 on 2019/04/12 00:08
Asking for a ccv credit card code is very inconvenient! Defeat the purpose!!
Great service!
by Sheilah R on 2019/04/10 20:33
As much as I hate paying for parking ...anywhere...this is definitely the best way to do it! Especially when I’m stuck somewhere completing a task and I can’t leave my work to pay the meter.
Handy and easy.
by Bobbliss on 2019/04/10 16:01
Title says it all. The reminder and ability to add time is very good if delayed. Occasionally slow connect time.
Horrible operating app
by Rose1617 on 2019/04/10 15:57
Not user friendly. Does not give you the right options. Does not allow you to send information. You have to call in finally and the prompts are not clear either. The worst app in the parking business. 👎🏻
Time saver!
by The ultimate commuter on 2019/04/10 13:54
Allows you to park and walk away and pay from afar. No ticket ever!
Facilita mucho.
by Soynica on 2019/04/09 18:56
Está pendiente del parque por ti.
Clunky
by D@rkSn0w on 2019/04/07 15:26
Had to update my review because the latest updates keep going further and further in the wrong direction. I park in the same place with the same car and use the same credit card every work day; this app has always made that a chore and it has only gotten worse with the updates. Two big problems, one; even though they have a captive audience (most locations force you to use this app and only this app if you want to park), the makers continue to try to force you into using location services -presumably to sell your location data. This is clearly bogging down their servers at peak times. Problem two; the designers of this app have no clue about frictionless design and require the same inputs day after day instead of being smart enough to consolidate those inputs into one “repeat previous” button.
Forced updates
by NickofSpades on 2019/04/06 19:33
Yeah, that’s what I need. Force me to update while trying to park just so I can get some minor and incredibly pointless update - I don’t speak Dutch - that doesn’t affect me.
Excellent and convenient
by Grakosoft on 2019/04/06 17:42
I love this app it’s very useful. Please add more areas in Florida. We wish you the best. NikraBella.com
Great App
by lovemetgirl on 2019/04/06 00:47
Love this app. No more tickets from expired meters. Love adding money from my phone. However, the app may not be current on parking restriction.
Get better systems
by Abyguy444 on 2019/04/05 16:58
If you put your license plate wrong and realize 1 second after you pay, they can’t simply update the reservation which should be super simple to do. You can’t update it in the app while you have an existing reservation. Instead you have to call and they have to change it there, then you have to quit the app and sign back in and pay AGAIN and then, even though they said they would give you a refund, they can’t. They want you to call the Miami parking authority like it’s going to be simple dealing with a government agency. Also you have to do full hours, not 15 minutes at a time as with the parking meters.
Perfect parking app
by Leftarmbanit on 2019/04/05 16:14
This app is perfect sitting in your car and pay for your spot and oh yeah if you run out of time you can add it as you’re still shopping don’t have to go back to the car to put more money in don’t have to put it so much money you’re wasting money great app also gives you summarize report of a whole month if you request it
Convenience!
by Shelly Agg on 2019/04/05 00:05
How convenient is this?!! Love it, wish I knew about it sooner.
Great App!
by molleja18 on 2019/04/03 13:23
Very friendly, easy to use, awesome all around!
Works great.
by Travisschau on 2019/04/02 19:13
Works smoothly, saves time, slick UI. Nice work.
Very convent
by lucca031 on 2019/04/02 16:42
Great if you live in miami
Amazing app
by JMP mom on 2019/04/01 19:52
Wonderful and easy app. Makes parking downtown so convenient and easy.
Appreciation
by SeyarQ on 2019/04/01 19:34
This app is so easy and good to use. I have lost lots of coins before using the app cause they were getting stuck. Thanks
Id# for search
by Cecil Katz on 2019/04/01 17:19
Way too many meters have ID# vandalized.
Parking
by Glendamk on 2019/04/01 13:53
Easy !!
Gotten so bad
by Manuvers on 2019/04/01 00:17
Crashes all the time, takes forever to open at other times. Worst part is now there is no competitor so we are 100% stuck using this app. Used to be really reliable
I am so confused
by yoyoalal on 2019/03/30 11:05
Some lot numbers are recognized, but some are not at my local station. Also, they charge different rate by lot, even they are next to each other. Why?? I am so confused.
Phone connectivity
by MichMcGu on 2019/03/29 15:23
The app occasionally doesn’t work because of connectivity issues.
Reggie
by Reggiewine D on 2019/03/29 01:12
Wow, I love this App! It’s fast and easy to use and set up was not difficult either. I’m a 60 year old - youthful mom of college students and find it helpful in every way!
Convenient parking app
by Wine Girl Napa on 2019/03/27 20:17
I love this app when I’m parking in crazy SF.
Too high
by suitcase ronnie on 2019/03/27 16:08
Price too high should have remained at $6
Pay doesn’t go through
by badpay on 2019/03/26 22:12
Sometimes the pay doesn’t go through and you have to get a refund through the place of business.. inconvenient
Best time saver
by sachmomma on 2019/03/26 21:54
Always the easiest way !
Works poorly with congested bandwidth
by Chedbe on 2019/04/24 11:36
The commuter rail station I park at is in a small town an hour outside Boston. Cell service is fine except for when it hits high saturation levels as is the case in the 10-15 minutes prior to an inbound train arriving. That’s when this app doesn’t work at all. It seems like it always has to talk to a server for every step of the transaction: pick location, pick vehicle, retrieve parking rates, make financial transaction. However, my banking apps, train ticket app, other apps still work in the same situation, although slower, but still work! I have to wait to do my parking transaction until the next train stop which is at a bigger city center and had more cell service capacity. Seems like work needs to be done on the app to make it more efficient on the backend. If I mark a location as a favourite (spelling intentional) then why isn’t the favorites tab presented to me first? And when I pick a favorite location why does the app have to go verify the location exists? Maybe you need to work on your analytics and caching.
Clunky
by D@rkSn0w on 2019/04/07 15:26
Had to update my review because the latest updates keep going further and further in the wrong direction. I park in the same place with the same car and use the same credit card every work day; this app has always made that a chore and it has only gotten worse with the updates. Two big problems, one; even though they have a captive audience (most locations force you to use this app and only this app if you want to park), the makers continue to try to force you into using location services -presumably to sell your location data. This is clearly bogging down their servers at peak times. Problem two; the designers of this app have no clue about frictionless design and require the same inputs day after day instead of being smart enough to consolidate those inputs into one “repeat previous” button.
Good, but where is the map?
by KanjiLizzard on 2018/11/15 17:02
It works pretty well, but why am I always typing in codes? It knows my gps. Just show me the map and I can pick the pay station with one tap! Or QR codes on the signs - especially now that iOS supports QR codes natively in the camera app. Could be so much faster to use. The other annoying thing is I usually want max time - and unless you can calculate the exact total minutes, it’s a lot of taps to switch to hours and then type in the correct hour. Could be just one tap! Ironically, the physical pay meters are easier to use in this way - they have an add-time button. A few taps and you are at max time.
Works well unless you have an unauthenticated wifi connection
by Ex expats on 2018/06/28 16:23
Has been great for a few years especially being able to reload parking from afar. My only heartache was once running late and the App continuously refused to find the zone I entered and without any sort of error message. Turns out my phone had camped on a WiFi from the office building without bringing up the sign on page. So the app couldn’t reach home to validate the zone number. Once I turned off WiFi it worked fine but had me wound up for 15 minutes before I figured it out. Had the app given some sort of connection error I would have been set.
Drawback
by lllllkkkkkkkkjjjjjjj on 2018/09/18 17:52
Although it’s very convenient to pay by phone, especially if you’re at the beach I decide to stay, don’t be fooled by the purpose of this app, which is the bag you when you’re over time. My meter ran out and I reloaded the app four minutes after the time but when I return to my car I had a $30 ticket waiting for me. The people who run this, get on their computers expiration is so they could immediately run to the car and give you a ticket. I bet if I had the old printed ticket on my dashboard they would’ve never even gone to my dashboard to see it. Keep that in mind. Of course I’m pleading not guilty to my ticket and have proof that I paid before and after with a four minute lapse between times of reloading. We’ll see what happens.
Why no flexibility?
by ToddDaytona on 2018/03/25 13:48
Decent app, but there are a couple of things they should add to make it friendly. 1. The ability to transfer my parking from one location to another. I may be running errands and not sure how long I’m going to stop at one spot, so I pay for an hour and then get in and out quickly. Now I have to waste that time and then pay again at the next place I stop. Once I pay, the time should be valid for any space that costs the same rate. 2. I should be able to set a maximum time in the app, so that if I don’t hear the notification telling me my parking is about to expire, the app will automatically renew it up to the limit that I set.
Ease of use
by Sammy Winder on 2019/04/19 17:11
This app is phenomenal! It sends me reminders that I need to add time or hurry up and finish what I’m doing. In addition - no receipts to carry, I have multiple cards on file for personal or business expenses, and the receipts come via email! But the single best thing about this - I don’t have to wait for the meter/station to take care of my transaction. 90% of the times I parked and then tried to pay, it took way too long - and then, half the time the transaction didn’t even go through! The people you have on phone duty are wonderful! Thanks!
Bad App and Worse Customer Service
by Satine G. on 2018/03/21 23:41
On two occasions, although I had paid for parking using the app, I received a parking ticket. When I contacted them for a refund, they refused to refund the money and instead requested that I resolve the ticket with the parking court. So, instead of refunding the money as a show of good customer service, they preferred that I file a notice of appearance with the court, spend at least three hours of time at court waiting the have the matter addressed, and ultimately risk having court fees assessed. This app has a wonderful racket going on. You give them your money to park, they won’t guarantee it gets paid, and if you get a ticket, they won’t refund the parking payment. Instead, you’re left to waste time at the court. Come to think of it, there might be a good class action lawsuit here.
A great concept, however…
by Alan-in-Seattle on 2019/04/27 06:09
Being able to pay and adjust how much is a great concept. However, today, when I overstayed my limit, for some reason, the app disconnected from my parking space, not giving me the option of adding more money for more time. I think that we users should have to sign out manually before we are disconnected. After I wrote the paragraph above, I discovered that PayByPhone had alerted me via text message, and then by tapping the link in the message I could get back to my original parking arrangement. So I take it all back and now find that PayByPhone is a great app!
Tickets given within paid time by parking authority
by LaPappe1963 on 2018/04/27 13:55
I really enjoy the system but you should fix the problem with the city parking authority. They give you tickets even within paid time. It has happened to me already 3 times. Is this the way they make the money? Do they think people will pay anyway to avoid the trip? Well the answer is no and please train them to use the system correctly to avoid affecting residents like this. Waste of time for everybody. Thanks
Overcharged on numerous occasions
by Thisguy12930 on 2019/03/01 12:14
There have been several occasions, as of late, where I choose to park for one day. I make sure to select pay to park for 1 day, the review before charge shows I chose 1 day with the correct amount to be charged, and then I hit pay. I receive my text message receipt only to find out that I have actually been charged for 2 days and not 1. There is some bug in the app that is causing this and has done this several times now. On some days I have been able to let this go if I plan to return to the same lot the next day but on others I am being charged for a day that I won’t be there. This needs to be addressed.
Support is amazing!
by .none.. on 2018/08/25 19:00
So I never suspect an app will actually have any support people behind it, but this one does! I had trouble parking at a new location and so I called the support number - I had instant help, giving me a couple of other ways to pay and was good to go. I also received a long detailed phone message from Bill who gave me every way possible to make it work. I did get it working and it’s now fine (my location just wasn’t coming out). Terrific!
Horrible
by Whisper76 on 2017/12/08 12:54
This app used to work well. After I was forced by Apple to update iOS11, it has been absolute trash. All of my vehicles, locations and cards history were erased. I was rushed to re-enter all the information in the parking lot. Then, no matter what I tried, it would not process the card number producing an error that it failed fo connect. I tried 2 different cards from 2 different banks. I had to leave my car in the lot without paying or else I would have missed the train. If the I was as bad at my job as whoever was responsible for rolling out this new update, I would be fired on the spot. I wish I had another option at my lot to pay. I would give negative 5 stars if I could.
Great Overall
by PeggleRager on 2019/05/13 12:20
Works really well, and easy to use. One ask would be for better integration with the parking limits for each lot so that you have the ability to add a day. I often find myself needing to add an extra day but need to wait until the current parking expires. There’s a 14 day limit at the lot I usually park in, and I’m usually parked for 5 days so adding that 6th day shouldn’t be a problem. For that to happen the app would have to know about the limits of each of the lots as far as I can tell.
Fantastically Convenient!
by ErinH918 on 2019/03/08 18:02
The Pacific Northwest is no friend to frou-frou hairstyles. Instead of standing at a meter in the rain, snow, wind, etc., you open the app, punch in the area and stall number and pay! It even sends a text reminder when it’s time to move your car. This is a wonderful invention for people who manage parking and getting small children in and out of a vehicle, as well as those of us who are attempting to give our hair a fighting chance against the elements. - Erin, Olympia
Be careful when using it in downtown Olympia, WA
by Spunkyremus on 2019/01/17 20:19
I've tried using this application to pay for parking three times over a 12 month period. Each experience has been the same. I enter the location number. I enter the stall number. The location number changes. If you decide to give it a shot and pay, the meter next to your car never updates to reflect as being paid. Hello parking ticket. Also, if you pay for 1 hour, and decide after 30 minutes to go somewhere else and a few blocks away and pay for a different spot, the application won't let you because it thinks you are still parked somewhere else for another 30 minutes.
Convenient
by Tgirl40 on 2018/11/12 17:34
I love this app because I don’t have to worry about feeding the meter. I enter the location number and go. Then it reminds me when the meter is going to expire so that I don’t get a ticket. I am not going to downgrade it but almost did one star only because very occasionally the app doesn’t work. This can be very inconvenient when you are counting on it. It hasn’t happened in a long time so hopefully that bug was fixed. Hooray for this app!
Will take your money with no receipt
by Phike on 2018/04/03 11:23
I've used this app paying my commute parking for over a year. Once every couple months I get a notice in the mail from the MA bay transit authority (MBTA) saying I haven't paid for parking for a couple days that I actually paid for. This app doesn't store your receipts and its transaction history gets randomly deleted, so I've had to comb through my credit card statements to prove that I have paid. Couple recommendations to PayByPhone: (1) fix your transaction history, and (2) communicate better with the Parking authorities on who is paying.
Convenient
by Fboughts on 2019/03/12 13:56
This app is incredibly convenient, makes parking very simple. The text message reminder is a life saver, as is the email confirmation. I recommend turning on notifications, as the app will send you a reminder, or two, that your paid parking time is running out and give you the exact amount of time you have left. The aforementioned reminder also gives you the option of adding more time.
Love Love Love this App!
by Juliefloridagirl on 2018/11/09 21:22
This app is so convenient and so amazing! I no longer over pay for parking because I’m never sure how long I need to park. Now I can just do the minimum and if my appointment runs over I get a reminder to add more parking. No more running to the car to pay the meter. No more standing in the rain to pay the meter which adds more time to be able to get to the appointment. Everybody’s crazy busy these days so it’s all about convenience!
Multiple Mistake tickets received
by getmoving4health on 2018/06/26 19:49
I’ve lived in Seattle for 110 days now and in that time I’ve received parking tickets each $44 for the reason no receipt of purchase. I travel a lot and did not have the time to dispute the first one, I plan on disputing the second. I have my emailed receipt clearly starting I had purchased a ticket for the time frame and street. I’m not sure if this is a problem on the apps, city or a lot of human error on the parking attendant side of things. As a doctor I don’t have time to go to court to dispute this type of frequent mistake and I assume no one else does either. This is a huge mistake passed onto the consumer leading to a lot of work time loss people can’t afford to take.
PayByPhone
by TempoEnt on 2018/09/18 00:07
Outside of sometimes not being able to get A signal on my phone, the app works perfect. I love that it sends me a receipt for each transaction that his date and time stamped. I was able to use that to get out of a parking ticket in San Francisco from an aggressive parking meter maid. I sent a copy of the ticket and my receipt showing that I still was within the Paid parking meter time and then I got a notice back that my ticket had been voided.
Rip off!!!
by Rv877 on 2019/02/07 19:18
I believe this app and the Miami parking authority work together to make it easier for them to issue parking tickets. The app alerts you 15 minutes prior to the meter expiring. The parking authority doesn’t allow you to add time until the meter reaches zero. So for example, if you’re busy at work and it slips your mind, until maybe 10 minutes after the meter expired. You’ll go ahead and pay, but you don’t know there’s already a ticket on your window. So now you’re paying for a parking spot and going to pay for a ticket as well. The app needs to give you an option for you to be alerted as soon as the meter expires for situations like this.
We are all just people
by TimW2 on 2018/03/14 19:57
Most essential app for San Francisco. Parking is difficult and expensive. With this app you can sit in the car and feed parking meter while it is raining. Long lunches are not a problem then can extend without leaving the table Best use of technology I've seen. And now supports near field communication. The only uncertainty is when there’s a broken orange meter. Still, must have app if you live in SF Must have where available
Great App!
by Eastcoast loving Westcoast on 2019/04/12 04:16
First time to Seattle and first time using this App. Great UX, no learning curve and helpful to know when and where parking is enforced to a specific time frame. Well worth the effort! With that said, clearly Seattle city and surrounding areas are collecting money from parking fee effectively and efficiently. Why aren’t they putting money on the homeless and desolate on their streets. Even the Bay areas of San Francisco doesn’t charge as much as Seattle but at least they prioritize money correctly.
Get better systems
by Abyguy444 on 2019/04/05 16:58
If you put your license plate wrong and realize 1 second after you pay, they can’t simply update the reservation which should be super simple to do. You can’t update it in the app while you have an existing reservation. Instead you have to call and they have to change it there, then you have to quit the app and sign back in and pay AGAIN and then, even though they said they would give you a refund, they can’t. They want you to call the Miami parking authority like it’s going to be simple dealing with a government agency. Also you have to do full hours, not 15 minutes at a time as with the parking meters.
This app is life-changing
by Successcoach1 on 2018/07/12 17:21
This app is life-changing in a very positive way. For those of us who have made sure we have coins in the car for years and years and years, the ability to pull up to a space, pull out my phone, and within a minute pay for my parking is truly a pleasure. It’s also wonderful that I get alerted if my time is running down and from my phone I can add money to it.
Great app
by Motormommy on 2018/03/13 16:31
Can use in many places and don’t have to stand outside in the rain to pay for parking. Sends a text reminder 10 min. before expiring and allows you to pay for more time from wherever you are without going back to the car. Can add different vehicles and credit card numbers. Would be nice to be able to adjust the time the reminder text comes!
Use it all the time!
by Stuck on the 13th Floor on 2018/09/18 21:23
I love this app. Being able to add more time is the best feature. I no longer have to go down 11 stories and around the block at work if my time is running low. It is user friendly, quick, sends texts to remind me when i have only five minutes left, easy to add friends cars, and best of all no more little stickers everywhere! Great way to cut waste = eco-friendly!
Terrible software with no alternative
by roens on 2019/02/21 18:34
This app just barely does what it’s supposed to do, with a cobbled together user experience that likely never got reviewed end-to-end. Maybe I’m unusual, but I park nearly every day at the same multi-space pod, often in the very same space. The process of using this app to pay for that spot literally takes 10 taps. And now, lately, it won’t even let me pay for the full day in one go. Often when I arrive, there’s 7-8 hours left of paid parking for the day. I used to be able to indicate I’d like to pay for 8h of parking, and it’d just figure out the actual time from now till 6p. But now, it’ll only let me pay for 6h, and then immediately after, I can extend it for another “2h”. If there were an alternative, I would delete this app in a heartbeat. But the only other option is to use the even worse interface of the parking kiosk, with its non-responsiveness and impossible buttons and mechanical card reader…
App causes false tickets
by reviewpaybyphone34 on 2018/05/10 22:10
I had previously deleted an additional vehicle which was a rental car but the app either updated and re-added it or did not delete properly the first time. As a result I got a parking ticket for a vehicle I don’t own. This is incredibly frustrating and the second time the app has caused me a false ticket. The first time I had paid but because the app didn’t sync immediately with the police system, a cop came by within a minute of my payment and ticketed me for no payment. I had to spend additional time to resolve this as there was no accountability or workaround for something that was entirely not my fault.
Awesome use of tech
by tmmcguire on 2018/07/31 17:11
I’m very wary of tech. This is one of those uses of tech that makes life way less complicated. No having to find change. No having to run outside and move the car and feed the meter. No tickets because you forgot about parking. It tells you when you’re about to run out of time. I wish all tech made my life this much better. So simple and so helpful!!!
Bad customer service
by Fuadalia on 2018/02/01 12:34
I was trying to set up a corporate account with approximately 120 employees in the San Francisco area, but could not set the account. Reached out for help but it would take hours for the same person to answer and will supply no help whatsoever. He always answers as I just woke him up from a deep asleep and he sounds bothered. I believe this service is based out of the USA therefore their customer service standards are quite different than we are used to receive in the USA. No stars given but I will give a big goose egg instead. Stay away and look for a different app or do it the old fashion way. Have some coins in your pocket. Cheers,
Excellent App and SO easy to use
by visitor from NY on 2018/08/22 09:06
I’m traveling from NY and I wish we had this there! We were able to go to the beach and pay from there. Since street parking is so difficult to find here in Nice, we were lucky to find one and keep it in our spot for the day by paying remotely. Although I think there is a limit as I wasn’t able to pay the last hour remotely.
Love this ap!
by CAVU42 on 2017/10/16 16:47
A few months back, I paid for and placed a parking sticker on my window; I guess the meter reader did not see my sticker, and I received a parking ticket. That was the last time I used those stickers; guaranteed. I have had zero issues with the PayByPhone ap. It works like a dream. I can also add more time if I need to and not worry about racing to my car to catch the mighty Parking Enforcer.
Could be so much better
by g1web on 2019/03/13 21:47
Yes, if you have typed in all of your information it’s could be a very powerful app. However, the app doesn’t allow you to correct any typo (we have two cars and I paid for parking, unfortunately I picked the wrong license plate. The only way to correct this was to pay for parking again and to send a cumbersome email to their customer service. Really ??!!!) It shouldn’t be a big deal in the year 2019 to be able to cancel a prior transaction with one click. So only two stars which could be a five star app.
Perfect parking app
by Leftarmbanit on 2019/04/05 16:14
This app is perfect sitting in your car and pay for your spot and oh yeah if you run out of time you can add it as you’re still shopping don’t have to go back to the car to put more money in don’t have to put it so much money you’re wasting money great app also gives you summarize report of a whole month if you request it
Love this!
by nipfreedom on 2019/04/25 21:07
This is incredibly convenient. Especially if you are in a hurry, once you have your vehicle information uploaded it takes just a few seconds to open the app and click start! You can do it as you’re walking away from your vehicle. It locates where you are the majority of the time so you don’t have to search.
Love this app
by grantan on 2017/10/09 23:53
Fantastic app. Location signs are usually visible. Just enter your parking spot number (not always needed) and location . I always receive a messsge because I have the notifications turned on!! I get a message that I've paid and a messsgeehen I'm about to expire. I don't have to go back to the car. I reload my time and I'm good to go again. This app is awesome
does not launch on iPhone XS
by hopknot on 2018/09/25 16:13
I have come to depend on this app daily, parking in the city - however the current version does not launch on my new iPhone XS, extremely disappointing (any previous version of this app I would have rated 5 starts! but this needs to be fixed) UPDATE: deleting and then re-installing the app got it to launch finally - looking good!
Super helpful - no more coin digging!
by parking happy on 2018/05/07 16:16
The easy interface and notifications make it great to use. One extra that would help is sometimes I am running from the car so would be great to be able to take a pic of the meter number and the app know automatically which meter id so you don’t have to enter it manually. I do this outside the app with my regular phone camera already but have to retype.
Worthless. Paid for parking with CORRECT details and still got ticketed
by bwrede on 2017/11/17 05:47
This app and customer support is worthless. Don’t waste your time. I downloaded the app and on my first use, got ticketed. I triple checked, and in fact, entered in ALL details correctly: parking address, lot number, license plate, etc. My car still got ticketed, despite an email confirmation from this app confirming they’d charged my card. I called their “24 hour support line” to have them clear this and an answering service tells me I now need to remedy this on my own time - they won’t do this, despite their error. Fail.
Visiting + Awesome Parking Convience
by Vivilovet on 2018/10/04 14:04
I am in an area where there really isn’t much private parking and I was worried I would have to bring the car back because parking rules wouldn’t permit me to park overnight or it would be too expensive but it’s actually a great system and I don’t have to even go outside if I need to extent the parking which I will add isn’t expensive at all. It’s good.
Pay the Meter Directly Instead
by Maddog4881 on 2019/01/31 02:11
Not sure what worth there is to this app. I payed for my parking in the lot and when I came out to my car with plenty of time left there was a ticket on my car from the lot saying that I didn’t pay and I owed 10x the amount I originally paid. Have emailed the lot to see about getting it corrected but have not heard back. Feels like a scam. Not sure what good the app does. Maybe if they can ever partner correctly with the lots they service it might be worth it but for now I will stay away and pay the lot directly to avoid these hassles.
CONVENIENT!
by sellwithmichelle on 2018/10/01 01:48
Love using this app. It’s so convenient and easy. You already have my card info so I just need to give you my CVV number. How easy! The app sends me a reminder before expiring. How convenient! I have the opportunity to extend if the meter allows. How convenient! I don’t have to run to the meter to add more money. Instead, I access the app to add more money. Now, that’s convenient!!
Enable Tag Edit or Vehicle edit during park
by Michael K L on 2018/03/06 13:43
I have 5 different tags. When i park sometimes i forget to change the tag to the vehicle i am driving. Once paid I am not permitted to change the tag and need to open another rental at same location with the other TAG paying twice. Other than that issue the app works well and the good thing is that is is very fast.
Convenience
by Desiring intimacy with God on 2019/03/07 17:16
At first I did not want to get the app because I just didn’t want another app on my phone that would take up unnecessary space as I wasn’t going to use it that much. However, I started to go places where I needed to pay for parking so I decided to download the app and it was the best decision I’ve made. It is so convenient!!
Parking freedom!
by valann99 on 2019/02/06 19:01
I am old school & tend to go for the lowest tech option available, but after using this app when parking in a lot where no payment machine was available, my life has changed. It is so easy to purchase and extend parking. So much less stress & I like that it is better for the environment by not requiring receipts.
Convenience
by KatieDillon on 2018/11/02 16:34
The app and the process was so convenient. Recently took my dad to a doctor appointment downtown and it was cheaper to park on the street than in the parking garage. The appointment kept getting extended and I was able to add more time to the meter from my phone to avoid getting a parking ticket and still paid less than parking in the parking garage.
Rating Trends
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