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App name
Agoda - Best Travel Deals
Description
Even lower prices than our own website! The Agoda app is your best tool for finding and booking the very best deals on any kind of accommodation or flights, anywhere in the world. - *SHOP* See the deals we can’t show on our website. Agoda guarantees the best price and it can get even better when you view on the app. - *SAVE* Get additional savings of up to 80% from Member Deals, Last-Minute Deals, Secret Deals, newly listed Home discounts, and more. - *FLY* Search over 200 airlines worldwide for the cheapest fares on domestic and international flights, using our unique search engine that compares flights and prices in real-time so that you can find and book the best airfare deal immediately. Enjoy our 24/7 customer support for peace of mind. - *DISCOVER* Search over 2,000,000+ hotels, villas, BnBs, and every kind of vacation rental in your own language and currency of choice. - *DECIDE* Choose wisely. Agoda’s useful search filters, hi-res photos, map views, local experience information, and 15+ million verified traveler reviews help you find the perfect accommodation for your specific journey and budget. - *NO STRESS* Get support. Agoda’s app saves your voucher, details, and maps right on your device for easy check-in and printer-free travel. You can manage or amend your booking anytime, anywhere. And if something goes wrong, Agoda has live agents ready 24/7 in multiple languages to make sure your journey is as smooth as it is cost-efficient. - *START EARNING* Become a host and start earning. For Agoda Homes hosts, our app lets you manage reservations and communicate with your guests directly. If you haven’t listed your property yet, go to agoda.com/homes today. It’s free! - *Agoda speaks your language* Whatever your language is you can get the best Hotel deals: فنادق أجودا,安可达酒店订房,Agoda酒店,Agoda訂房,อโกด้า,תי מלון אגודה, حجوزات,اجودا,агода, 阿勾達 , 阿勾打. To learn more about device information used in our App, including for interest based advertising and cross-device tracking, and to exercise certain opt-out choices you may have, please see our cookie policy.
Regular customer
by Ziyad pin:2b1dcdd2 on 2020/10/26 20:24
Best app they always give me a lot of coupons and big discounts
Never again!
by Vina29 on 2020/10/21 16:02
I will never book here in agoda! Just wasted my money, i asked them to at least change my booking date because my flight was cancelled. They don’t care they just told me that they didn’t get response yet from the hotel which i already called them and told me that its up to agoda because they didn’t get the money yet. I called the hotel they are ok to change the date but said it depends with agoda. It’s better guys to book directly to the hotel not in this site. They just take ur money and just put the blame to the hotel. I already send my documents to show them that my flight was changed but nothing happened, they never care! Worst worst worst ever! U don’t even deserve to get one star! 😡😡😡
Easy to use
by Trvln Mom on 2020/10/18 19:35
We have always used booking.com and your site was very easy
Give it a shot
by mkngdeals on 2020/10/17 19:10
It was super easy, very intuitive!
Reservation Cancelled
by Ajsween07 on 2020/10/16 13:59
My reservation was cancelled without explanation the day before my stay. Everything is sold out. Thanks Agoda!
MONEY STEALERS
by Se1002 on 2020/10/15 03:56
Well.... The facility was not appealing in person. Room had very little to no air flow. With the poor air quality (wildfires), the breathing air in the hotel was concerning to my health as I already suffer from asthma and environmental allergies. It was small, crammed, and stuffy. I was already beginning to experience an asthma flare up and allergy symptoms. Anyway, I ended up NOT staying there at all! I booked myself another hotel elsewhere. I wanted to get out of the hotel I had booked with Agoda so desperately that I even wasted more money than I had budgeted for. I don’t regret it. I do however regret booking through Agoda. The hotel was willing to refund me my money, BUT they couldn’t because I booked the rough a third party (Agoda). I still left knowing I wouldn’t get a refund. I tried to speak with Agoda customer service, but there was no way of getting through or getting someone to call me. Unfortunately, this is the first and last time I ever use Agoda! I will definitely not recommend Agota to anybody. And if I hear someone is trying to book through Agoda, I will definitely share with them my experience and convince them not to use Agoda!
Hidden charges
by adaiah78 on 2020/10/14 18:43
The prices are fare just check the hidden charges because they don’t include the resort fee in the booking
Terrible service and ripped off price
by sjstebsksl on 2020/10/12 01:16
Watch out for the price!!! They will charge you alot extra on taxes not shown initially.
They are liars
by Simovichecki on 2020/10/10 14:08
They canceled my hotel booking,they said the hotel Was closed because of covid, when i called the hotel they said they still open. When i called agoda customer service they didn’t do anything to fix their cancellation mistake they just want me to call the hotel and rebook them at much higher price. Do your self a favor and stay away from this app
No option to delete account
by DatoHarimau on 2020/10/09 20:48
I cannot find option to delete my account anywhere, either in the app or online. So people, be careful if you are going to provide it with your sensitive information.
Worth it
by trixiedi on 2020/10/09 04:42
Take the time to add this app- easy and quick to use!
NOT AT ALL
by Samisoma80 on 2020/10/08 08:40
The worse app ever fraudsters
Great and easy app
by Lost Hexz on 2020/10/05 10:35
I had booked several hotéis and flight on this site. It is always easy. Cancellation policy amazing.
Awesome
by Nejenemdnejjddnkd on 2020/10/03 06:33
Customer service really helped a lot when I made a mistake with my booking!
Hotel
by belladiabliss on 2020/10/02 21:46
Ise una reservación y fuimos al hotel y resulta que no hay nada de reservación
Bad customer service
by PRKTTI on 2020/10/01 18:17
Bad experience
Gettysburg PA, Columbus Weekend Getaway
by edsnparker on 2020/09/28 18:22
Easy to navigate Agoda. Best price I could find on the web for a Radisson Hotel in this location. Even w a military discount, this Room was less expensive through Agoda. Free cancellation up to the day before we arrive (also offered by Hotel).
Live this app
by Laellebe on 2020/09/26 15:56
Very easy to use !
Me emcanta agoda
by fatima1234c on 2020/09/26 00:54
Love it agoda
Really frustrated
by www.MGB.Marketing on 2020/09/25 23:26
I have tried to make several bookings with this app over the last few days and after getting a confirmation number, I then received an email indicating the booking was canceled due to an “unforeseen technical error.” Contacting the company was utterly useless making traveling with 9 people very frustrating.
Rip Off
by Mumuş on 2020/09/20 16:37
I booked my honeymoon with Agoda in a resort in Seychelles. Only came to find out the hotel is not even open after a week of purchase. They still haven’t refunded me. Meanwhile they gave me Agoda cash, only to find out I can’t use it anywhere. There is no way to chat with someone about it either.
DO NOT BOOK WITH THIS APP
by LD ODOM on 2020/09/17 15:10
This is a Chinese clip joint that is quick to take your money, add fees, refuse refunds, and devoid of all reason. Most of the positive reviews are generally fake and generated, in-house, overseas.
Horrible service
by Er1c999 on 2020/09/14 19:05
Horrible service payed and conrfiemed just to arrive and sit there for 3 hours because Acadia didn’t pay the hotel on there end and kept me there 3-4 hours in the lobby while constantly putting me on hold ...never will I use this service again and I recommend y’all stay far and clear of this app
Amazing app
by pkim13 on 2020/09/11 00:53
Very comfortable to use. Easy access to find the hotels that I want
False advertising
by (:MATADOR;) on 2020/09/07 22:45
I ended up getting by the pictures of the Fairmont inn, two rooms with a two night stay. Unfortunately, the rooms were not even close to the images in this app and the images of the whole Inn was not the same. The pool was green and the rooms condition were horrible. The restrooms were damaged, the A/C did not work. The beds had dirty linens, dented mattress and the rugs were very soiled and dirty.
Annoying pop-ups
by -daniel-123 on 2020/09/06 02:31
Trying to use this app is an exercise in frustration. So many pop-up anytime you try book or search for something.
Amazing rate deals!
by Bek oka on 2020/09/05 13:41
Excellent app! Offers better deals than major online agents!
Best Prices in the travel game
by Frizzdogg0211 on 2020/08/31 13:10
Only thing cheaper is Yo Mama
I love it...!!!🤑🥰
by r9fox on 2020/08/30 13:29
Best hotel app you can count on
Awesome staff !
by accross yo mani on 2020/08/30 12:19
Highly professional staff at also extremely kind and professional
الرياض
by صالح السعد on 2020/08/29 01:04
شكرا لكم 👍
agoda hack
by doidodoi on 2020/08/26 02:32
don’t use i lost so much
Beware!
by Cgreene14 on 2020/08/24 22:54
Do not use this website/app false advertises the hotel. You think your getting something nice and it’s really some side building the hotel has that’s junk! Customer service is a joke!!
Best hotel site ever !
by servega1984 on 2020/08/23 13:44
I love this app, I book through them always when I am in Europe and just about anywhere in the United States. The site always gives me the beat deals and prices. I never go without it when I travel.
Experience with reservation:
by andchumov on 2020/08/22 16:00
On August 22nd 2020 was trying to make reservation with Radisson Blu Bosporus Hotel Istanbul Turkey, and after submitting my VISA card information I didn’t get Email with proof of reservation. Because of that, in about 30 minutes made second attempt to make reservation for hotel room, and after submitting all my, including my VISA card information, got messages from agoda, that I’m already made reservation throughout them, and I’m simply making double reservation Then I abrupt my attempt for that second reservation. But, I still was worried about if My first attempt to make reservation was successful Then I called directly to hotel, and lady on reception wasn’t able to find my reservation. Then she connected me with other reproductive, but he also wasn’t able to find reservation on my name
Crap App
by Supertiff86 on 2020/08/22 02:16
They charged my bank right away but I went to the hotel and they didn’t have me in the system!
So far, so good
by larsgullin3 on 2020/08/20 13:45
First time using this app. I loved the layout. Able to enter all my requests simply, easily and logically. Time will tell if it works as well as it promises
SCAM
by gamescrooge on 2020/08/17 07:04
This App is a SCAM. It will quote you a price and lie. When you go to book the hotel room you will find the price is higher for the room. I am really sick and tired of American scams. Why don’t these people ever do business straight. Say what you mean and mean what you say without involving some kind of trick. It is sickening. SCAM!!!!!!!!!
Website wouldn’t work
by Kerns_ on 2020/08/17 01:34
Had to download aop
Booking
by kidsteele on 2020/08/17 00:53
Great app
good app
by wymmwy on 2020/08/14 10:32
valuable
Whuut
by whuuuuttt on 2020/08/12 14:56
Why did you idiots take a perfectly good app and ruin it? It’s completely unusable now. Zero functionality, zero results. For someone who travels frequently, you’ve totally screwed the pooch
Easy Booking
by pupukahi on 2020/08/12 00:22
I have found cheaper rooms using this app than using another popular app. I have used agoda twice and it has been easy to navigate and book hotel stays. I haven’t used this app for bookings than hotel stays, but I’m sure that it is easy as well. I will be using this app in the future!
WORST BOOKING EXPERIENCE EVER
by bailey 45 on 2020/08/08 05:17
Absolutely terrible booking service. Save yourself some time and download air BNB.
Great app to book with!!!
by Melissah1117 on 2020/08/06 01:09
This is a great app to book with if you’re looking for a cheaper price where you can pay later and still get free cancellation go with this place this is my second time booking with them the first time was easy they took my card no hassle no problem second time booking with them I got a promo code got the room cheaper. Also i’ve tried to book for this specific resort through booking and booking never has them on their listing for rooms available. Agoda always has rooms with the specific casino that I book with all the time. I love this app
Great for last minute booking
by Orlandotrainers on 2020/08/05 01:46
Simple quick and never let’s me down.
Worst experience ever!! Don’t use agoda at all!!
by bitemenor on 2020/08/04 03:10
I booked an hotel with a very good price, I chose to try this agoda thing for the first time, because it was a little bit cheaper. After a couple of days I received an email saying that I cancelled my reservation (Which I did not) and when I tried to contact them I never get a proper reply, just automatized emails telling me to book again. Of course, when I look the prices they were way more expensive and now I check and they are sold out. Don’t trust agoda with your travel plans, it totally ruined my trip, after getting all the arrangements, and of course they don’t even care or reply, or take care of you, if they made a mistake they should take care of it. Just be safe a don’t use this app, go with the companies that you know!
góp ý
by Hiệp phú sport on 2020/07/31 08:12
ứng dụng dễ xử dụng nhưng bất tiện khi ko có sdt hỗ trợ gặp trực tiếp nv agoda
Great prices
by BigCollardGreen on 2020/07/28 00:26
Great speed an range of prices even $56 rooms
After
by dc finess on 2020/07/27 06:35
Haven’t taken my trip yet
Crooks. Apple should forbid its app.
by jkirk1626 on 2020/07/25 10:29
Any rating above 1 star is from a member of the dev team. I tried using this in the Philippines and wound up paying for a place that was closed. Agoda refunded me, but the refund was a hassle because Agoda wanted to give me credit instead of putting the funds back on my card. Eventually Agoda relented, but it was a long call. Agoda took its sweet time reimbursing me: close to a month. Even perusing plane tickets, I see a price for $950, click it, and it never fails to turn into a price for $1,035. Do yourself a favor and avoid or uninstall. After posting this review, I'm uninstalling this sleazy garbage that Apple should kick off of the App Store. Shame on Apple for letting it on in the first place.
Best price after extensive search!
by lash h FDA seyuhd on 2020/07/25 01:22
I looked at all sites. Some looked cheaper per night, then charged more in taxes and fees🙄
Great
by trophylol41 on 2020/07/20 15:54
I’m 43 carpentry company owner in Las Vegas, I brought family in from Okc and Houston to help on a vip job and this site was the best, very secure and you’ll see what I mean when you book! It’s great
Booking for the beach
by Yessenia m on 2020/07/17 02:10
It’s stressful looking for a place to stay at for a good price and how many beds u want or how many ppl ur gonna bring or if u want near a certain place like the ocean view. Would be nice if it had options like that and didn’t mix everything up, but overall amazing app for a great price!
App interface
by RobCC on 2020/07/16 19:54
App was easy to navigate and use
Easy and most affordable
by FranZanelli on 2020/07/16 01:15
Wonderful app
Agoda
by Dnice408408 on 2020/07/15 18:10
You are the best app ever,you slap tha competitions down on the daily.people this app is a must.thanks you
Great rates and great service!
by lojosol on 2020/07/15 16:55
I have been using Agoda for hotels in Japan for a couple years now. The ability to sort hotel rates by total price after tax makes it so easy for me to find the best deals at the best hotels for the length of stay I want. When Japan opens back up for tourism again, agoda will be used once again to find a great rate!
They literally rob me 100 for no reason on top of the hotel price !!!
by Amadocomando a.k.a yankee on 2020/07/14 16:54
The worse ever they stealing from us the people No how can I get my 💯back 💭😟😟🤯
Shady app
by Wa| on 2020/07/13 13:34
This is a scam, I saw the app trough google maps while looking for a hotel, it always gives you the best price on hotels but they never have the rooms available, the wired thing is that it let me enter all my credit card and personal info and only after that it told me “sorry the room is not available”. I’m also gonna report them to google.
Need assistance
by Slowe1964 on 2020/07/12 19:33
I am trying to get assistance on using agoda cash for this reservation. I had a reservation in Myrtle Beach that was cancelled and was given $830.96 cents in agoda cash to be used in the future, I want this applied to this reservation. Payment option does not allow me to apply my agoda cash. Please provide assistance!
Booked rooms that were not available 2x
by mikedpinson on 2020/07/11 01:16
App is trash. On two separate occasions I booked a room only to arrive at the hotel and there was no availability.
Scam
by GEMiNi68 on 2020/07/11 00:16
Don’t trust this site. They sent me a coupon for $100 off. It’s supposed to come off when you’re booking. There is no where to take it off. They want you to book at full price and if you read the fine print on the email it says 4% off or up to $100. It’s a scam. If you get this email do not believe it.
Not recommended
by coralie.60 on 2020/07/10 18:19
Worst website EVER ! I had a problem for my reservation because of my age, but the website never mentioned that I had to be 21 to stay in the hotel, they charged me of the amount and when I asked for a refund they lied to me saying that it will be the hotel’s decision ! They are such a big scam, they lie for EVERY little things they told me (except one girl that solve all my problem). I obviously not recommend this website. The price they announce is NOT the price you are going to pay !
Complete Scam!
by Dragonfly83199 on 2020/07/10 03:15
Even better rates on our app it says. So I download it and prices are higher yet! Get outta here with that crap!
Prices are never what they offer you
by laprincesa28 on 2020/07/07 01:42
Prices are never what they originally offer you to catch your eye... my $66 room turned out to be $74and $89 after taxes
Casa Del Mar
by Ballen56 on 2020/07/07 00:51
Easy booking
You can’t beat it
by BigSquadShit on 2020/07/04 23:19
They have the best deals around!
If you want to questioned like a criminal, this is the place
by my warning to others on 2020/07/04 07:56
I I stayed at the economic lodge on sweet water and Black Canyon freeway. It was late and I was great full to have a place to shower and change clothes after a very long and hot day. But it’s hard to not be affected by the tone and wording that the employees use toward a customer. They seem to believe that everyone that stays here is some kind of criminal or low life. Definitely untrue in this situation. When I got into my room it was cold and dark. The light switch by the door didn’t operate any of the lights, I had to walk across the room to turn on a light. It’s a good thing that there were lights shining inside from the entry because there was a big framed mirror laying on the table close to the entry way. Instead of on the wall where you could tell used to be because of the dirt outline. I was a bit concerned so I looked around the rest of the room, there on another wall was a homemade wood picture of the United States that was turned upside down and on the wall under the picture is a area of dirt and 2 brown patches that appear to be paint missing. Then on another wall there is a dirty patch where it looks like a picture should be. I decide to call the office and go over to the phone to call the front desk, but there is no dial tone or noise coming from the handset. I look and the phone isn’t even plugged in and the cord is unplugged from the handset. Upset and just wanting to clean up. After I showered and got dressed for bed I use my personal phone and call the front desk. When the man answered my call , I told him how I had gotten there about a hour and a half prior to the phone call and what I had found when I got to my room. His response to me was “And you waited almost 2 hours to call and tell me this?” I was instantly offended by such a question and angry that I was being questioned about the room. I am still speechless. But I will definitely let the whole world know what the employees here are like and to be prepared to be questioned about the condition of their poorly managed establishment. The 1 ice machine for the whole 266 rooms was broken as well. It’s hot in Phoenix Arizona 104 degrees. The discount was not nearly enough for this experience. I will tell everyone I see about this hole in the wall. DO NOT STAY HERE! You will be made to feel like a criminal due to their lack of. My recommendation is clean up the management here and you’ll be 100 times better and this would be a nice place to stay.
Cheap
by madrigalsa8338 on 2020/07/03 13:35
Oh yeah
Easy peezy
by Jayquhon on 2020/07/01 01:11
It was so easy and convenient, especially for last minute plans. It’s definitely a one stop shop for everything you are looking for.
Poor customer service and site issues
by Crys31607 on 2020/06/24 15:30
Booked a hotel and the booking went fine. Then got an email that there was an issue with the card used for booking. Re-entered the card details and got an error, tried another card and got the same error. Had me thinking I was on some phishing site that commits credit card fraud. Emailed customer service who then turned around and said my booking was confirmed. Only to get an email from the hotel through their site saying my credit card had an error, emailed the hotel that the booking was confirmed. Then woke up to an email saying Agoda canceled my booking because of card error. What’s even more lovelier is that the not so nice customer service email basically accused me of not having a valid card, a card with insufficient funds(eye roll), and that my card may not have the ability to be used in foreign areas. Funny cause I’ve been living overseas for the past 5 years with these same cards/accounts and used these cards that same day and to this day. Now I have to monitor for credit card fraud thanks to their inaccuracies
One of the best hotel discount apps for Asia
by Rajgeh3339 on 2020/06/24 06:20
Update: developer sorted the issue quite quickly, read the previous review. I’m still note sure about the flights section, will give it another try once the borders open up again OLD REVIEW: I’ve been using Agoda for almost a decade, always been happy with their service...so when they added airlines, I jumped on it and bought ticket to Seoul. That was the worst decision, they use a 3rd party provider which complicates things to say the least. Even though the airline cancelled my flights 3 months back, I still have no confirmation of my refund...last email I got from them (2 weeks back) it says we will let you know between 2-4 months!!! That will be a whole 7 months I have them $1300. Every time I call, I’m told they have no feedback from their partner....which obviously doesn’t fill me with confidence. The funny thing is, I booked a hotel at the same time and that’s been as painless as ever, the moment I called them explained the situation....I got a full refund, even though I had no cancellation policy. Avoid booking a flight if you can, I will still recommend the hotel side.....if they a better partner for flights or go direct I would reconsider. Until then, fool me once shame on you, fool me twice shame on me.
Unethical business practices
by Gchaly on 2020/06/21 18:52
This was my first time using this service for making travel reservations. Be cautious, they changed my search requests without my consent and tricked me into making a reservation for the wrong dates. When I asked for it to be canceled they did so willingly however they hit me with a cancellation fee that was equal to my reservation. I disputed this charge with my credit card but after 6 months of letters back and forth they said “sorry the vendors refused to refund or credit you”. Long story short, I took the loss and will be taking my future businesses elsewhere. Use at your own risk.
Cancelled my reservation after taking my credit card info within 4 hours
by angry seahawk on 2020/06/20 22:17
Cancelled my reservation the same day I made it after I uploaded my card info. Took out the payment so I can’t afford to book another room for 4th of July.
Love the App
by rockstar48047 on 2020/06/20 13:49
Everyone should use this app for traveling
Fast and easy
by gspot33 on 2020/06/19 02:05
Fast and eas
Horrible
by jose661! on 2020/06/18 23:36
Horrible customer service. Booked my room and got a email 2 days before my reservation saying my room was cancelled when I never once cancelled. If I could give 0 starts I would.
Great company
by ashley1392 on 2020/06/17 17:20
Absolutely the best when it comes to fixing issues!
Stratosphere Las Vegas
by fluttershyJAC on 2020/06/17 07:19
My First time Booking though agoda and Booked My Stays. I love the Discounts on rooms. Looking forward to be Booking next Time.
Trying to get help with reservation
by Mitzyspursesandmore on 2020/06/14 13:50
I was trying to get help on my hotel reservation. I have continued to try to contact customer service with no avail! It says I have no reservation although I got an email on it. No customer service up to this point.
Request Copies Of Credit Card And Picture ID TO Be Scanned
by Cyntsin on 2020/06/13 14:24
I used Agoda for the first time last night to book a few rooms as a couples weekend get away during the pandemic. Received email confirmation that my rooms were booked and paid for. At 419 this morning I receive another email requesting a copy of my credit card and drivers license scanned to Agoda. I work in the financial industry and this sent off serious red flags! When I didn’t send the requested information which by the way I was initially instructed to provide the same information to the hotel at check in.... Agoda cancelled my rooms. Luckily I called the hotel and my rooms were reinstated. I will never use this application again for any of my traveling purposes.
Fraud
by 12345@&$:/- on 2020/06/11 19:58
Booked . It would not approve and raised rate $500 when I tried to process. No customer service
Agoda is criminal
by Just POed on 2020/06/11 09:51
Agoda took our reservation and charged us in full prior for our stay at Iberostar playa Mita. I had been contacted by the hotel concierge for any needs we may have. We arrived in Mexico to find Iberostar is closed and was not contacted by either Agoda nor Iberostar. Just criminal. I wonder how long it will take for Agoda to be shut down for fraud?! Agoda is owned by Trip Advisor a company I used to trust!!
Hotel booking
by bkihagi on 2020/06/06 15:27
Fast
After driving an hour to my hotel they told me that my reservation wasn’t actually confirmed
by ZipNLA on 2020/06/05 04:46
It goes with that IouchIt goes without
What's a nice application
by Kovith168 on 2020/06/05 02:11
I love this application so much since I have been travel even outside or inside the country. I always prefer this application to the other because the price is lower than the other and it has a lot of options for us to check. Last but not least this application also have rewards for the guest whenever they booking as well )
Last Minute Reservation
by Benna0791 on 2020/05/30 00:54
I was very satisfied with how quickly I got my reservation and how cheap I got it. Thank you for your service
Terrible Service
by markhaox14 on 2020/05/28 16:01
I paid for a week long trip to Hawaii in May. Unfortunately, due to the current conditions, there was absolutely no way I was able to go. I tried to contact them through phone and email, and all they would offer me was their credit, which was not only what I paid for or with, but EXPIRED and had limitations. Absolutely will not be using this again, by far one of the worst booking sites I’ve had the displeasure of using.
Good
by Jackie1983 on 2020/05/20 23:03
Pretty good prices I highly recommended
Greedy
by beatamckee on 2020/05/16 01:24
My trip was cancelled due to COVID-19 and Agoda did nothing to help. They contacted my hotel and basically told me that the hotel is still going to charge me even if I am unable to travel to Europe. That’s it, no effort made at all to help me. I was contacted by other companies I booked with and they took the initiative to reach out to me to cancel my reservations and refund my charges. Loyalty goes a long way, and they will feel the loss of clients from this. I will never use them again and will spread the word about the service.
Incorrect pricing
by Chattersoup on 2020/05/15 18:02
The ad said I could get the room for $20 per night through their app so I downloaded it. When I looked again through the app, the price jumped from $20 to $70.... which was more than the price I got when I went through the front desk at the actual hotel.
Great deals
by Luismi_styles on 2020/05/15 02:38
Best prices for hotels
wow amazing prices
by nAiwjawisow on 2020/05/07 12:06
learn how to use it its very easy and u can save aloooooot with this guys
What Happened to Agoda?
by Willworkforairfare on 2020/05/03 05:10
I updated the Agoda app. My Agoda Cash vanished and so did the messages from a property I was about to book for a week. I tried to call them, but can not get through without a booking reference number, which I don’t have because I haven’t booked the property yet. Same with e-mails. I’ve used Agoda for years and made tons of bookings, so what changed? I’ll use Travelocity for this one, but any info?
The new version is terrible. Agoda! What have you done??
by Topdog3534 on 2020/05/01 14:36
I’m a long-term Agoda VIP User. I’ve always been very happy with the application. The new version is terrible. The performance is atrocious. I’m sure it’s a case of over engineering. Shame on you Agoda for allowing this version to be released! I’m currently looking for a new application.
Booking
by Jchristina08 on 2020/04/30 19:15
Fast and easy booking!
Agoda
by jenkinscordell on 2020/04/30 05:49
Really good travel app
Convenient and good selection
by VRLuv on 2020/04/22 04:41
Also find hotels that are appropriate for my needs
One of the best hotel discount apps for Asia
by Rajgeh3339 on 2020/06/24 06:20
Update: developer sorted the issue quite quickly, read the previous review. I’m still note sure about the flights section, will give it another try once the borders open up again OLD REVIEW: I’ve been using Agoda for almost a decade, always been happy with their service...so when they added airlines, I jumped on it and bought ticket to Seoul. That was the worst decision, they use a 3rd party provider which complicates things to say the least. Even though the airline cancelled my flights 3 months back, I still have no confirmation of my refund...last email I got from them (2 weeks back) it says we will let you know between 2-4 months!!! That will be a whole 7 months I have them $1300. Every time I call, I’m told they have no feedback from their partner....which obviously doesn’t fill me with confidence. The funny thing is, I booked a hotel at the same time and that’s been as painless as ever, the moment I called them explained the situation....I got a full refund, even though I had no cancellation policy. Avoid booking a flight if you can, I will still recommend the hotel side.....if they a better partner for flights or go direct I would reconsider. Until then, fool me once shame on you, fool me twice shame on me.
Unethical billing practices!
by Kofi81 on 2019/10/11 04:06
Terrible service!!! I looked at the reviews, saw my price, booked online and I was charged $30 more than the advertised price, although the site said “taxes and fees included” on my final price. It also said “you will pay at the property” and “Book Now. Pay at hotel.” My bank put my business debit card on hold because the transaction was run out of the ordinary from Bangkok, and also there was a $300 charge on my card that I was never told about and did not authorize. Well, the card was blocked. The transaction did not go through. And my wife, myself, and my 2 year old were outside the apartments in a big city for 1 hour while I was on a text exchange with customer service, who contacted the facility manager. The manager called me and would not let me in because they could not authorize the hold, which was blocked on my card at my out of state bank that I could not contact until the next day. Security was parked outside with his flashers on while we waited the last 20 mins. Embarrassing and frightening. Frustrating and hidden charges. I was left with my family and I having to go out of town to stay with extended family who had to stay up late to accommodate us. Never again.
Not recommended at all
by Tambi Ishak on 2019/11/28 07:47
I don’t recommend Agoda as it’s not that legit as it seems to be, I had an issue last night where I had booked two nights in a hotel in Abu Dhabi - UAE and the app has confirmed and amount has be deducted from my credit card then after few minutes I was surprised by an email from Agoda claiming that a tech error had happened and the booking didn’t go through and the amount which has been deducted will be returned but it may take 30 days !!! So I tried again to look into the same hotel I booked in and found that the price has raised up for no reason for the same offer !!! And this all was just in minutes. So it didn’t go well at all. But the other big issue which I faced with them and it’s totally linked to them is that my credit card details was stolen (while I was booking using their mobile app where these transaction should be more secured) so I was surprised that after 3 or 4 hours my credit card was used to buy stuff online it was bought from “Estee lauder online” !!!! So I had to block my credit card and report this transaction with my bank to run an investigation about it. So it’s not legit at all !!!!
Forced cancellation three days before the trip
by Hana Ling on 2019/11/11 02:02
So i got an email 5 days before the stay saying that my credit card did not go through (which the same card had no problem on another website when I booked it later). They said that I need to redo my payment within 44 hours to avoid booking cancellation, they also gave me a link to redo my payment. My card didn’t go through again, after a few attempts, the link showed “Sorry, this link has expired and can no longer be used to pay for this booking". So I went back to the app, there is no place in the app that I can redo the payment to avoid cancellation, the app said that you need to open the link (which was expired) that was sent to your email in order to pay. So that was a bug in the app. I tried contacting agoda customer service and got no respond, I tried calling the hotel and no one spoke English. Then I received an email from agoda saying that my booking was cancelled because I did not made the payment on time. I ended up needing to book another hotel three days before my stay, which the choices left for me were pricy hotels and bad locations. So yea, no more agoda for me.
MONEY STEALERS
by Se1002 on 2020/10/15 03:56
Well.... The facility was not appealing in person. Room had very little to no air flow. With the poor air quality (wildfires), the breathing air in the hotel was concerning to my health as I already suffer from asthma and environmental allergies. It was small, crammed, and stuffy. I was already beginning to experience an asthma flare up and allergy symptoms. Anyway, I ended up NOT staying there at all! I booked myself another hotel elsewhere. I wanted to get out of the hotel I had booked with Agoda so desperately that I even wasted more money than I had budgeted for. I don’t regret it. I do however regret booking through Agoda. The hotel was willing to refund me my money, BUT they couldn’t because I booked the rough a third party (Agoda). I still left knowing I wouldn’t get a refund. I tried to speak with Agoda customer service, but there was no way of getting through or getting someone to call me. Unfortunately, this is the first and last time I ever use Agoda! I will definitely not recommend Agota to anybody. And if I hear someone is trying to book through Agoda, I will definitely share with them my experience and convince them not to use Agoda!
Lie customers
by virak song on 2019/05/29 17:46
Hidden fee. Extra fee is not shown when shopping a hotel to make the hotel to be cheaper on this app comparing with other app. It is hard to write a review on this app to be posted. Your review on this app must be reviewed by Agoda and may never posted if Agoda reject when your issue is related to Agoda too. Never admit Agoda false and always through issues to others that costs a problem. This app is not on customers side. Quick reply, but no real resolution to be resolved. If you book this app and pay up front, you will never be refund; even though, it is not your false after booking. If refund, booking fee remaining kept. Better to stay a way this app. If you book on this app, only book for one night. Don’t ever book more nights on this app. If you failed to arrive the first night, all booking nights will be cancelled and no refund to be given. It makes no sense to cancel all booking nights when paid upfront and fail to arrive a first night. The posted room on the app may not the same picture room at the hotel. Better to see in person before booking on the app.
Poor customer service and site issues
by Crys31607 on 2020/06/24 15:30
Booked a hotel and the booking went fine. Then got an email that there was an issue with the card used for booking. Re-entered the card details and got an error, tried another card and got the same error. Had me thinking I was on some phishing site that commits credit card fraud. Emailed customer service who then turned around and said my booking was confirmed. Only to get an email from the hotel through their site saying my credit card had an error, emailed the hotel that the booking was confirmed. Then woke up to an email saying Agoda canceled my booking because of card error. What’s even more lovelier is that the not so nice customer service email basically accused me of not having a valid card, a card with insufficient funds(eye roll), and that my card may not have the ability to be used in foreign areas. Funny cause I’ve been living overseas for the past 5 years with these same cards/accounts and used these cards that same day and to this day. Now I have to monitor for credit card fraud thanks to their inaccuracies
Room type
by AntonioH87 on 2020/03/11 22:01
I’m going to the Dominican republic so I decided to book a room using this service even after reading the horrid reviews. Once I booked a upgraded room I decided to contact the hotel I would be staying in to confirm they received my reservation. The hotel informed me that they have the reservation but it was not the type of room advertised on this service and on my booking confirmation given to me by Agoda. After contacting their customer service I was told they would look into the issue and contact me at a later date. After a week past the title of the rooms at the hotel I booked changed on their site and Then I was contacted and told I had standard room and giving a new price that I can pay if I wanted the suite that I ordered. This new price is 40 percent more then I paid and 20 percent then if I would have booked on Expedia earlier in the week. After all of this my paperwork from them still shows I have a suit but I’m booked in a normal room. The fact a company this large will go thru this types of practice should make anyone weary of booking with this service.
Agoda lost its credibility
by acon.g on 2020/03/07 07:50
Please let this be a warning when booking on Agoda. Today I found out that Agoda doesn’t perform due diligence on the properties listed on their site. Nobody actually goes to the property to make sure it exists! I booked this property (Myna b307 Hamilo Place, Nasugbu, Batangas, Philippines) for my brother and another guest. Agoda sent me a confirmation number, and a receipt stating full payment for 2 nights. Went to the property based on the Agoda map but was told by the guards of Club Punta Fuego (where the supposed property was pinned), that Hamilo Place is about 9 kms away. So they drove to where the property is, and in fact it existed, only about 9 kms away from where it is on Agoda’s map. The receptionist couldn’t find my booking. I called Agoda and was told they will get in touch with their “hotel partner” who will get in touch with the property, then they’d call me back. They never called back but they sent an email saying they couldn’t reach the property. I replied asking what my guests should do? Agoda sent an apology email but never offered an alternative. Unacceptable and very unethical. I need my money back.
My favorite hotel website
by noseesa on 2018/05/04 10:57
I use agoda almost exclusively because it’s the easiest to use with the best photos, info and filters. Would be awesome if I could book two different kinds of rooms at once. I recently booked a room for my parents at the same hotel with myself and my husband. My parents can afford a nicer room and I had to go through the checkout process twice because agoda won’t allow you to choose two different classes of rooms at the same time. Just a little annoyance. Also, I’d be so happy if we could sort hotels based on how highly people rate them. We can only do it based on price or hotel star rating. Stars aren’t nearly as important to me as customer satisfaction. Even if these things don’t change I’ll be a loyal customer, though. Thanks for having my back over and over, agoda!!!
Lancaster hotel in Mactan, Cebu Philippines
by gajdhyuoihhfdka on 2020/01/14 13:20
Very disappointing. Not safe, no wifi, no phone. The room is dirty and dilapidated. I have pictures to send. You should not call this a hotel. It is a dump. Toilet does not flush, and we have to go down to front desk to report and maintenance guy came and said he will fix it tomorrow. Not staying here another night. Not deserve a star at all. Agoda this place is in contrary to what you state in your website. NO WIFI at all. Not even a phone to call the front desk. Where can I download my pictures of this place? Lancaster Hotel room C 413. Please respond, thank you.
Awful app for booking the hotel
by EchohW on 2018/08/10 18:30
Don’t use it ! They canceled your order without notice!!!!! If I could I definitely put 0 star! Never use again ! We’ve booked hotel (San Francisco for 2 night (August 16-18)bay landing hotel at July 18,they’re canceled my order without the notice me ? I can not imagine if I didn’t review all my schedules, fortunately I had reviewed. For sure I order it and called bay landing hotel to double make sure I got this order, the hotel confirmed, but things is this app sent me a conformation email, asked me to upload my ID and major credit before August 13, I really did at August 8), but they still cancel it! I don’t know why they kept my ID and major credit??? I guess that must be someone pay higher price for my two nights, really disappointed! Never use it! And I will sent this experience to my feedback share with my fans. I called the customer service they told me that’s not their problem ! It’s system canceled my order, they’re refused to say sorry to me.
CHEAT. Don’t use this app. They Cheat.
by JoshuaGoodmanIowa on 2019/04/02 06:55
I searched for hotel in Ho Chi Minh for April 2-3 before my visit on March 31 when I was still in Hong Kong. For some reason this app pops up and offers me a “super-deal” and I gladly accept this deal without a detailed reading. Now here comes the CHEATING, the date is not April 2-3 but March 31-April 1. I have no way of visiting this hotel because I was in Hong Kong ! I called several times to Agoda and this hotel refused any negotiation regarding of the refund of my lost. I work in Internet Marketing industry, I suddenly realize that I have become a victim of a designed scheme of internet marketing cheating. They buy advertising banner for very different dates and decoy customers with a good deal and in reality customers have no way of living in this hotel. This trick is just a blatant cheat and Agoda customer service promised to look into it with promise of emails but I got no single email so far. This is such a breach of decency of business. Don’t trust Agoda, use Booking instead.
DO NOT USE- SCAMMED OUT OF $350
by Lyndseeeyyy on 2018/08/18 14:45
ZERO STARS. we booked a hotel for the following day and there was “one room available” we thought it was weird because there were zero rooms available on the reliable websites- orbitz, Expedia, etc.- we booked, and had $350 taken immediately out of the bank account. When we showed up at our hotel the next morning there was no record of our booking at the hotel (which was SOLD OUT), we had no confirmation email, and whenever we called customer service it was completely automated.. when the customer service wanted our booking number (which was never sent) we were promptly HUNG UP ON. This happened multiple times even with the 5 star hotel calling to try and resolve the issue. On top, we found out their customer service is only open mon-fri 9-5. So we are now out of $350 and need to pay a second time for our hotel room at the same day rate of $500+. This website is ran out of Singapore and is a scam.
Mimidi
by mimi and pawpaw on 2019/02/27 06:48
The room was very nice and clean when we moved in. the next day the bed was made but not neath The pillows were on the floor the trashcan had not been emptied the coffee ingredients had not been replenished the water had not been replenish the dirty towels have been removed but no fresh towels had been added none of the shampoo amenities had been replenished I called housekeeping after we had gotten back to the room and seen the condition and they said someone would come back up and take care of it for two hours has passed and no one had showed we were leaving for dinner and I asked one of the ladies that had the med cart out in the hall if she would be able to Help us put our room back together she was lovely and more than willing to finish completing our room
SCAM BOOKING COMPANY - DO NOT USE!
by hbh330 on 2020/01/02 12:57
SCAM BEWARE! They show photos of pools and amenities in listings that cost extra upon arriving at the hotel. When we complained they would not issue a refund. I will be disputing the charge with my credit card company but I will never use them again and would advise no one else use them. How would you feel to view pictures of a pool with a listing and, upon check-in, the hotel wants to charge you extra money. Horrible bait and switch scam don’t fall for it! ZERO customer service and after traveling to Vietnam, Thailand, Mexico and countries all over I’ve never ever booked a room with a pool then have to pay extra for it! Reporting to BBB but probably will never see our money back. Horrible experience on vacation. Update: they respond with standard automated reply - it serves nothing and they do nothing, it’s just for show on their reviews, pathetic!!!
Will NEVER use Agoda again!!!
by NBargas on 2020/03/20 17:03
My family planned a trip to Dallas. At the time we had no way of knowing that pretty much everything we were planning on doing was closed due to COVID-19. My husband called the hotel to cancel our reservation, but was told to contact the 3rd party booking company. Well it sure doesn’t tell you on Agoda’s website how hard it will be to contact them if there is a problem. I understand having restrictions but when it comes to the well-being of your customers that should ultimately come first. Why would a person want to travel to a place where pretty much all there is to do is to sit in a hotel room or risk contracting a virus. I would never recommend a company that is so heartless and uncaring to their so-called customers. Please thank twice before using this company. Once they have your money they are done with you.
A complete pile of an app
by TellUNow123 on 2019/10/18 06:00
I picked up this app at the suggestion of a traveler that had just come through Southeast Asia. In the last 4 days I have worked with it to make two reservations and both of them have gone horribly wrong. Hosts are asking for money through 3rd part apps even after I provided my credit card number for a non refundable deposit to agoda. Hosts send me messages randomly whenever they have something to add instead of composing a complete mesage for me. Neither host answered questions about the accomodation. One host kept telling me that I had done things wrong and that I needed to cancel the booking and rebook through booking dot com. Calling customer service was no help- the representative actually told me to click the external link and pay (after my non-refundable boocking) via the 3rd party. Stay far, far away from agoda and this app!
Major Product Bug, charged me wrongfully and no refund
by 1stUse on 2020/01/29 12:39
If you login via phone number, instead of linking to your original account, Agoda will create a new account. I didn’t know this (since I have my phone number saved in my normal Agoda account). Made a booking that I later wanted to cancel. Could not find it for the life of me when I logged in. So I thought the booking didn’t go through. A month later the charge shows up on my credit card bill. I call Agoda and find out about this other account that I had no idea about and had no access to. Agoda would not refund me for the booking. Their client service is just call center somewhere overseas and they can’t make these decisions and would not escalate. I can’t talk to a real person who gave a crap. They don’t care about their customers. 0 stars if I could. Told all my friends too.
Very uncomfortable
by Always on the go 24/7 on 2019/02/26 15:14
I found a booking through Agoda where I got the best price offered. After going through the process I got a email requesting card information. I thought it was fraudulent so I deleted. Upon confirming my booking I just found out the want me to send a picture of the front on my card to make sure it’s not fraud and today is the day I need my room! I’m so uncomfortable with a process like this and Agoda really needs to rethink this process. To many fraudulent people in the world and even though it is through my cell phone, they can be hacked as well. Nonetheless I’m roomless for now. I will never boom with any company that asks for my card to prevent fraud. That’s what my bank is for. Other than that great prices hate I have to miss out! The guy said my card will not be charged even though that was the card I used to book so we shall see!
Needs work
by friendwithu2 on 2018/04/24 18:31
This is a great app but many of the buttons doesn’t work such as PayPal. I called support and they told me you can either use a card or book somewhere else. In fact, my friend was also having issues with her PayPal button and couldn’t pay for her booking. She also said she had other customers using PayPal without any problems. I wasn’t trying to call for other customers I am calling for my issue and don’t want to be compared with what the other customers are doing? Every issues is different and just because someone have one issue and the other don’t, doesn’t make the the app amazing. This needs more work and so does some of the agent. Thank you
Customer Service is the worst
by feliu12345788 on 2019/05/22 00:25
I used this app to book a hotel in Brussels from US and even tho the transaction was in US dollars, it went through as GBR (pound sterling) in the system. Because of this glitch in the system I was automatically charged international fees by my bank and this is just absurd. I have booked before with another card and have never being charged international fees (even though the card has international transaction fees). I contacted their customer service and they refuse to credit back the 3% in fees because it has something to do with the bank when it is actually the apps fault for classifying the transaction in GBR (my bank directed me to talk with the company). I sent pictures as proof and the only transaction made that day shows agoda and the fee only. And they are not even understanding that it was the only transaction done on that car in 1 day plus it shows that the fee was based on the merchant, in this case agoda. Won’t be booking with them ever again. Their representative Ken/Camille were not even understanding of the situation and provided the worst customer service. Now I gotta eat the fee because of the app and their unwillingness to understand and help.
Scam
by kjs386 on 2019/03/27 03:52
Agoda is a complete scam. Positive reviews are untrue and certainly sourced through app reviewing services for boosting their score which would have been negative if possible. First and foremost, don’t count on your resi arriving at the hotel - I’ve been working for weeks on getting my reservation processed with hotel and it still hasn’t happened. Customer service is basically nonexistent (takes hours to connect and if you’re lucky, hours to resolve smallest issues). Furthermore, the app is misleading in their offering and does not guarantee rooms consistent with their product offering. I’ve been completely ripped off by them for a bachelorette weekend that I’m organizing and all guests experience huge issues, resulting in a loss of the booking about (in my case 1000) and necessity to book a last minute resi at the hotel.
Second yr w Agoda in Vietnam
by khoi7020 on 2019/10/07 23:07
Second year in Vietnam, second year using Agoda. Very easy to navigate for hotels availability and price. Hotel pics on Agoda really help with my decision. Easy to book/reserve as well. Minor drawback, it only includes hotels which are registered with Agoda, I assume for a fee. So the area where I stay, only 2/3 or 1/2 of the local hotels are listed, probably because not all hotels willing to pay the fee. But if you know what hotel you want, and you want Agoda one stop shop reservation, you can enter the hotel name on Agoda to search and reserve.
Worst experience ever!! Don’t use agoda at all!!
by bitemenor on 2020/08/04 03:10
I booked an hotel with a very good price, I chose to try this agoda thing for the first time, because it was a little bit cheaper. After a couple of days I received an email saying that I cancelled my reservation (Which I did not) and when I tried to contact them I never get a proper reply, just automatized emails telling me to book again. Of course, when I look the prices they were way more expensive and now I check and they are sold out. Don’t trust agoda with your travel plans, it totally ruined my trip, after getting all the arrangements, and of course they don’t even care or reply, or take care of you, if they made a mistake they should take care of it. Just be safe a don’t use this app, go with the companies that you know!
FRAUD app and Company
by rexh ina on 2019/10/29 16:06
Dont danlow the ap and dont open accounts in Agoda. App is terrible and unfriendly to use. One stat is to much for such app. I listed my property and had real problems since the first booking. The app didn’t notified me for the reservation, even through i had chooses to be booked only by request and not instant booking. I compensated in cash those customer with the idea that for sure I will get paid back form Agoda. But Agoda didn’t paid me back even through have already past 2 months. Customer Suportservice is awful 🥵. They lied and make me wait for two months, and still didn’t got a solution. Now that they don’t have other lies to say, the online customer service its always “outside the operation hours” probably must have blocked the service for my IP 🥵🥵.
AMAZING convenient app
by anyahgj on 2020/01/23 05:33
After trying to find places to stay in Bali, I came across this app. Usually I don’t download apps but they made it so convenient and appealing. I love the low prices, format, and prepared question prompts you can ask in the message box to the hotel directly. They even email a receipt to you, organize your current stays, future stays, and cancelled stays. Love this app! Will use it towards my future accommodations! 🙂
Horrible customer service
by Flynhigh1 on 2018/05/23 02:55
If I could give zero stars I would. The web site is confusing and when I inadvertently click a button when I was looking for a hotel 10 days in the future I was unable to cancel the reservation. I was immediately billed, even though the web site indicated I would be billed when I arrived at the hotel. I contacted customer service immediately and after several e-mails was assured my card would be credited. Two months later I am still being given the runaround. After contacting my credit card company I was initially given the credit, however, the hotel then told them they were never contacted about a refund and the charge stands even though agoda cancelled the reservation. I am still being charged.
Bait and Switch!
by d-trick3000 on 2018/10/24 12:03
I searched for a room for 2 adults and 2 children, was shown options, booked one and was warned it would be non-refundable once booked. Since I entered 2 adults and 2 children I thought it would be fine. A week later I received confirmation from the hotel that the reservation was only for 2 adults and no children. The hotel blamed Agoda for the error. I tried reaching Agoda and instead of helping in any way, they took it upon themselves to officially re-book us in the same hotel with only 2 adults and zero children. Tried calling Agoda Support and they either disconnect you or keep you on hold forever. Agoda has just lost us over $400. UPDATE After finally getting someone on the phone who promised to take care of this and either fix the reservation or refund, I felt a little better about them. They promised to stay on it until the issue was resolved. But they didn’t follow through and never contacted me again. Fortunately the hotel understood the pain Agoda can give and fixed it on their end, no help from Agoda.
Never again!
by Vina29 on 2020/10/21 16:02
I will never book here in agoda! Just wasted my money, i asked them to at least change my booking date because my flight was cancelled. They don’t care they just told me that they didn’t get response yet from the hotel which i already called them and told me that its up to agoda because they didn’t get the money yet. I called the hotel they are ok to change the date but said it depends with agoda. It’s better guys to book directly to the hotel not in this site. They just take ur money and just put the blame to the hotel. I already send my documents to show them that my flight was changed but nothing happened, they never care! Worst worst worst ever! U don’t even deserve to get one star! 😡😡😡
Not reliable for last minute bookings
by WorldTraveler271828 on 2018/08/31 06:11
I wanted to love the Agoda website and app, but I had a very frustrating experience with customer service and making the booking. I never write reviews, but this time I had to write about my experience. Attempted to book three hotel stays over a five day period while traveling through Southeast Asia. The first hotel was booked two days out, the second hotel booked three days out. Received an email indicating that my payment needed to be verified prior to confirming the booking. Saw the “test” amount taken before the hotel stay, but the bookings were never processed. Pretty frustrating in a foreign country where you don’t speak the language. Will not be booking with this app again.
Request Copies Of Credit Card And Picture ID TO Be Scanned
by Cyntsin on 2020/06/13 14:24
I used Agoda for the first time last night to book a few rooms as a couples weekend get away during the pandemic. Received email confirmation that my rooms were booked and paid for. At 419 this morning I receive another email requesting a copy of my credit card and drivers license scanned to Agoda. I work in the financial industry and this sent off serious red flags! When I didn’t send the requested information which by the way I was initially instructed to provide the same information to the hotel at check in.... Agoda cancelled my rooms. Luckily I called the hotel and my rooms were reinstated. I will never use this application again for any of my traveling purposes.
First and last
by dg5753 on 2019/02/10 01:11
I was driving today planning to stay in Denver. The hotel couldn’t find my reservation. I had everything from the confirmation number to price. It took them an hour to call a bunch of people. Apparently they sent me an email. I’m not checking my email while driving. It was the last thing I thought of because everything was confirmed. I checked it and they thought it was fraud. My MasterCard was on a travel alert. It had worked previously. I was appalled as banks and credit card companies will call. They never called. Drury Inn took care of me and matched the price. I will never use this app again. Sorry the customer service is so bad, you guys can’t make a simple phone call!
App technical failure costing me a fortune
by MRG3999 on 2018/06/25 18:51
Thought I cancelled a hotel reservation only to find out too late that it never cancelled and I had to pay in full. Ironically, the reason I cancelled is because Agoda kept sending me emails about better fares at hotels in my destination city. This led me to book a cheaper hotel and then cancel the first one — or at least I thought I did. Aside from the technical failure, In the age of big data and companies collecting every bit of personal information about us, Why would the app allow me to make two identical reservations at two different hotels?? Irresponsible and exploitative. I travel very frequently and only recently learned about Agoda and am deleting it now. Beware!!
Problem logging in
by Jjjkamij on 2018/10/28 04:10
I tried many times to login to the app without success. It Kept on telling me there is a technical problem and ask me to try again later. Good thing is, it lets me continue on to book my room by entering my email address, name, and credit card number. After that, I logged in to my account using a browser and saw the new booking in my account. The app was able to associate the booking with my account by matching my email address. I have no issues with reentering my personal information, just lots of frustration trying to login.
Horrible website, NO customer service
by Mat Grey on 2018/11/10 22:47
Don’t book with these people if you can at all avoid it. We booked a room for 5 nights then several weeks later tried to change it to just 3 nights. Couldn’t do it. Their web site didn’t allow any change other than total cancellation. Their phone number for customer service put me in a phone tree machine that alway ended up disconnecting me, four different times! Called the actual hotel, they were great, a real person. But she wasn’t allowed by the Agoda machine to make my simple change. My only option was to cancel my reservation altogether, which I did. Save yourself the trouble and don’t even deal with these people.
Used to be my favorite hotel app
by maluna barona on 2019/03/08 17:15
Used to be my favorite hotel app until on time I reserved a hotel $2900 value not noticing it was non refundable. As soon as I noticed about 5 minutes later I cancelled the reservation. They still charged my credit card. I called the hotel and they sad that had nothing to do with this and they are not getting a penny. I am still disputing this ridiculous transaction and will stop booking threw Agoda because of it. Very disappointed. I have been a loyal costumer with them booking for tour groups for few years. It’s ridiculous for them to charge someone $2900 for a few minutes of booking error which was not even clear or I would have never booked it.
Last minute changes
by ella873 on 2018/07/13 14:44
I made a hotel reservation two days before going to Korea from China. The day before we went, they cancelled our reservation for the hotel. They emailed us saying that they would cancel our reservation at 9:00 pm if we didn’t give in two of our documents. I didn’t check my email until 8:30 pm, and I already received an email saying my hotel reservation was cancelled. I called them, and they said they couldn’t do anything at all whatsoever. I asked if they could help me find another hotel, they said that it wasn’t their job to find one for us. I also asked to speak to the manager, but the lady on the phone Ms. Lu kept rejecting our request to speak to the manager.
Wasted time and energy
by GlobalM on 2018/05/26 12:33
I’ve used Agoda for years, and finally reached my limit after several bad experiences, so I feel a need to document the most recent problems. 1. It is impossible to update your contact information in the app, so I’ve had to create a new account more than once and lose all the credit earned. Please allow profile information (email, phone, etc.) updates via the app so I can do this myself rather than having to hold 30 minutes, on international long distance, for an agent. 2. I booked a hotel 24-hours ago. Agoda “failed to process the booking due to a technical issue.” They did not notify me of any issue, when I finally reached the hotel, there was no reservation. So I had to call Agoda (again, international long distance), to be put on hold for 30 minutes, to be given the run around and told I would have to make a new booking. This resulted in both a higher price and a lower-quality room than my initial booking. Please get your act together Agoda. I just want an easy, reliable, hotel booking app.
2 time no reservation
by khll Khalec on 2019/08/28 10:58
I want 2 different hotel 2 time I didn't find any reservations I have to call customer service to solve the problem. Last time I order a room for disabled ♿ but the hotel told me your reservation regular room. I found the problem from website I told the customer service about it but they don't care. I'm going to delete the app and account. قمت بالحجز مرتين مختلفتين من الموقع وكل مره اصل للفندق لا اجد حجز ثم أقوم بالأتصال بخدمة العملاء الذين يأخذون وقت وعدة مكالمات حتى يحلون الأشكال( تحملت فاتورة اتصال بسببهم ٢٠٠ ريال سعودي). اخر مره حجزت طالب غرفتين لذوي الاحتياجات الخاصة لما وصلت الفندق اخبروني أني طالب غرفة عادية. وبالرجوع لطريقة حجزي وجدت ان حجزي صحيح لكن هناك مشكلة في الموقع قمت بتسجيل عملية الحجز والتي توضح هذه المشكلة وإرسالها لخدمة العملاء لكن تبين لي انهم غير مهتمين فطلبت منهم إغلاق حسابي.
No syncing
by michabox on 2018/03/23 05:24
The fact that Agoda is a great company to book accommodation with is already establish, that said. The app needs some work. This app is missing one of the main features of an online product, that is syncing between devices. I do quick searching on-the-go, save it to my favorite with intention of going on my laptop to continue my research only to find out that my favorites on my phone doesn’t sync with my favorites in my computer. A smooth transition between devices is a must now days. I recommend sticking with the website and save yourself the inconvenience of this app. PS don’t be fooled by the nice designed UI.
Crooks. Apple should forbid its app.
by jkirk1626 on 2020/07/25 10:29
Any rating above 1 star is from a member of the dev team. I tried using this in the Philippines and wound up paying for a place that was closed. Agoda refunded me, but the refund was a hassle because Agoda wanted to give me credit instead of putting the funds back on my card. Eventually Agoda relented, but it was a long call. Agoda took its sweet time reimbursing me: close to a month. Even perusing plane tickets, I see a price for $950, click it, and it never fails to turn into a price for $1,035. Do yourself a favor and avoid or uninstall. After posting this review, I'm uninstalling this sleazy garbage that Apple should kick off of the App Store. Shame on Apple for letting it on in the first place.
No agents avail ever
by nancykallday on 2018/09/12 01:48
I could not get incontact with anyone from Agoda about my 6nights stay in Orlando. It was so difficult to get my refund. I still have not heard back from anyone through Agoda. I’m very upset because the hotel I stayed at was horrendous. My room door was open when I am positive that I locked it. Hotel insisted I stay in a diff room till manager arrived in the morning. The morning came, she said she couldn’t issue me a refund for the nights I already stayed. She said she would give me a refund. Than I grab my stuff. Came back down to the lobby. She said I issued you a refund to Agoda. But it’s impossible to get ahold of anyone at Agoda. No live chat, no call back, no contact. Extremely disappointed.
Experience with reservation:
by andchumov on 2020/08/22 16:00
On August 22nd 2020 was trying to make reservation with Radisson Blu Bosporus Hotel Istanbul Turkey, and after submitting my VISA card information I didn’t get Email with proof of reservation. Because of that, in about 30 minutes made second attempt to make reservation for hotel room, and after submitting all my, including my VISA card information, got messages from agoda, that I’m already made reservation throughout them, and I’m simply making double reservation Then I abrupt my attempt for that second reservation. But, I still was worried about if My first attempt to make reservation was successful Then I called directly to hotel, and lady on reception wasn’t able to find my reservation. Then she connected me with other reproductive, but he also wasn’t able to find reservation on my name
App is good, not the company
by Snapjax on 2020/03/09 01:03
I’m currently being given the run around. All I want to do is cancel a hotel reservation. The person “helping” me has asked for my flight itinerary and my current location for the hotel I’m staying at. Well it’s not good enough bc the current hotel I’m at has my husbands name so I had to change that to my name and resend. Now the link I’m to reply on has the “no-reply”. If you are military and in the middle of a pcs just book a hotel in person. This company wants me to go above and beyond for this cancellation and doesn’t want to refund my ONE NIGHT stay at a hotel next to the airport.
The Booking Engine for Asia
by KhristineT on 2019/11/09 04:31
Agoda can book hotels anywhere but in Asia they consistently beat the competition. They have comprehensive and informed descriptions of both hotels and homes. They prove to have great availability and they are consistently slightly better priced. I trust the company. I have booked hotels in Thailand, Cambodia and Vietnam and have been wholly satisfied. They even offer frequent flyer miles on bookings. Right now I am in the process of booking again in Myanmar.
A Steaming Pile of Spam!
by fugly_mofo on 2020/03/04 09:49
This app, and Agoda website are both absolutely littered with blinking pop ups, pop unders, trackers and annoying animations and ads. I could bear this, but it’s also functionally poorly designed and broken. I hadn’t used it for a long time for these annoying reasons but recently decided to give it a try again and booked a 2 night hotel stay. They have since sent me no less than 15 spam email “offers”. Not worth it. I’ll happily pay a little more or less on other services like Orbitz (oftentimes less with their promo codes) to avoid being spammed forever about SIM cards and other garbage I don’t want.
Asia travel
by DMVtraveler on 2018/09/02 22:13
I find Agoda to be the best site to search for hotels when traveling to Asia. Their deals are better than other known sites like Trip Advisor because they cater more on Asian Hotels that are not available on popular travel sites. You should check them out on your next Asian adventure and you will be saving lots of money on accommodations and flights. The website is very easy to navigate.
Easy to search
by Laredo, Tx on 2019/02/28 12:23
I like that you can easily find what you’re looking for, but I would change 1 thing. I would change the search to “only” the location (or city) requested. I understand smaller cities don’t have many choices, but it helps the consumer who is not familiar with the area know what’s available in the city requested in order to avoid going out of location and having to drive to your destination for an hour.
Rating Trends
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All Versions
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App name
Agoda - Best Travel Deals
Description
Even lower prices than our own website! The Agoda app is your best tool for finding and booking the very best deals on any kind of accommodation or flights, anywhere in the world. - *SHOP* See the deals we can’t show on our website. Agoda guarantees the best price and it can get even better when you view on the app. - *SAVE* Get additional savings of up to 80% from Member Deals, Last-Minute Deals, Secret Deals, newly listed Home discounts, and more. - *FLY* Search over 200 airlines worldwide for the cheapest fares on domestic and international flights, using our unique search engine that compares flights and prices in real-time so that you can find and book the best airfare deal immediately. Enjoy our 24/7 customer support for peace of mind. - *DISCOVER* Search over 2,000,000+ hotels, villas, BnBs, and every kind of vacation rental in your own language and currency of choice. - *DECIDE* Choose wisely. Agoda’s useful search filters, hi-res photos, map views, local experience information, and 15+ million verified traveler reviews help you find the perfect accommodation for your specific journey and budget. - *NO STRESS* Get support. Agoda’s app saves your voucher, details, and maps right on your device for easy check-in and printer-free travel. You can manage or amend your booking anytime, anywhere. And if something goes wrong, Agoda has live agents ready 24/7 in multiple languages to make sure your journey is as smooth as it is cost-efficient. - *START EARNING* Become a host and start earning. For Agoda Homes hosts, our app lets you manage reservations and communicate with your guests directly. If you haven’t listed your property yet, go to agoda.com/homes today. It’s free! - *Agoda speaks your language* Whatever your language is you can get the best Hotel deals: فنادق أجودا,安可达酒店订房,Agoda酒店,Agoda訂房,อโกด้า,תי מלון אגודה, حجوزات,اجودا,агода, 阿勾達 , 阿勾打. To learn more about device information used in our App, including for interest based advertising and cross-device tracking, and to exercise certain opt-out choices you may have, please see our cookie policy.
Regular customer
by Ziyad pin:2b1dcdd2 on 2020/10/26 20:24
Best app they always give me a lot of coupons and big discounts
Never again!
by Vina29 on 2020/10/21 16:02
I will never book here in agoda! Just wasted my money, i asked them to at least change my booking date because my flight was cancelled. They don’t care they just told me that they didn’t get response yet from the hotel which i already called them and told me that its up to agoda because they didn’t get the money yet. I called the hotel they are ok to change the date but said it depends with agoda. It’s better guys to book directly to the hotel not in this site. They just take ur money and just put the blame to the hotel. I already send my documents to show them that my flight was changed but nothing happened, they never care! Worst worst worst ever! U don’t even deserve to get one star! 😡😡😡
Easy to use
by Trvln Mom on 2020/10/18 19:35
We have always used booking.com and your site was very easy
Give it a shot
by mkngdeals on 2020/10/17 19:10
It was super easy, very intuitive!
Reservation Cancelled
by Ajsween07 on 2020/10/16 13:59
My reservation was cancelled without explanation the day before my stay. Everything is sold out. Thanks Agoda!
MONEY STEALERS
by Se1002 on 2020/10/15 03:56
Well.... The facility was not appealing in person. Room had very little to no air flow. With the poor air quality (wildfires), the breathing air in the hotel was concerning to my health as I already suffer from asthma and environmental allergies. It was small, crammed, and stuffy. I was already beginning to experience an asthma flare up and allergy symptoms. Anyway, I ended up NOT staying there at all! I booked myself another hotel elsewhere. I wanted to get out of the hotel I had booked with Agoda so desperately that I even wasted more money than I had budgeted for. I don’t regret it. I do however regret booking through Agoda. The hotel was willing to refund me my money, BUT they couldn’t because I booked the rough a third party (Agoda). I still left knowing I wouldn’t get a refund. I tried to speak with Agoda customer service, but there was no way of getting through or getting someone to call me. Unfortunately, this is the first and last time I ever use Agoda! I will definitely not recommend Agota to anybody. And if I hear someone is trying to book through Agoda, I will definitely share with them my experience and convince them not to use Agoda!
Hidden charges
by adaiah78 on 2020/10/14 18:43
The prices are fare just check the hidden charges because they don’t include the resort fee in the booking
Terrible service and ripped off price
by sjstebsksl on 2020/10/12 01:16
Watch out for the price!!! They will charge you alot extra on taxes not shown initially.
They are liars
by Simovichecki on 2020/10/10 14:08
They canceled my hotel booking,they said the hotel Was closed because of covid, when i called the hotel they said they still open. When i called agoda customer service they didn’t do anything to fix their cancellation mistake they just want me to call the hotel and rebook them at much higher price. Do your self a favor and stay away from this app
No option to delete account
by DatoHarimau on 2020/10/09 20:48
I cannot find option to delete my account anywhere, either in the app or online. So people, be careful if you are going to provide it with your sensitive information.
Worth it
by trixiedi on 2020/10/09 04:42
Take the time to add this app- easy and quick to use!
NOT AT ALL
by Samisoma80 on 2020/10/08 08:40
The worse app ever fraudsters
Great and easy app
by Lost Hexz on 2020/10/05 10:35
I had booked several hotéis and flight on this site. It is always easy. Cancellation policy amazing.
Awesome
by Nejenemdnejjddnkd on 2020/10/03 06:33
Customer service really helped a lot when I made a mistake with my booking!
Hotel
by belladiabliss on 2020/10/02 21:46
Ise una reservación y fuimos al hotel y resulta que no hay nada de reservación
Bad customer service
by PRKTTI on 2020/10/01 18:17
Bad experience
Gettysburg PA, Columbus Weekend Getaway
by edsnparker on 2020/09/28 18:22
Easy to navigate Agoda. Best price I could find on the web for a Radisson Hotel in this location. Even w a military discount, this Room was less expensive through Agoda. Free cancellation up to the day before we arrive (also offered by Hotel).
Live this app
by Laellebe on 2020/09/26 15:56
Very easy to use !
Me emcanta agoda
by fatima1234c on 2020/09/26 00:54
Love it agoda
Really frustrated
by www.MGB.Marketing on 2020/09/25 23:26
I have tried to make several bookings with this app over the last few days and after getting a confirmation number, I then received an email indicating the booking was canceled due to an “unforeseen technical error.” Contacting the company was utterly useless making traveling with 9 people very frustrating.
Rip Off
by Mumuş on 2020/09/20 16:37
I booked my honeymoon with Agoda in a resort in Seychelles. Only came to find out the hotel is not even open after a week of purchase. They still haven’t refunded me. Meanwhile they gave me Agoda cash, only to find out I can’t use it anywhere. There is no way to chat with someone about it either.
DO NOT BOOK WITH THIS APP
by LD ODOM on 2020/09/17 15:10
This is a Chinese clip joint that is quick to take your money, add fees, refuse refunds, and devoid of all reason. Most of the positive reviews are generally fake and generated, in-house, overseas.
Horrible service
by Er1c999 on 2020/09/14 19:05
Horrible service payed and conrfiemed just to arrive and sit there for 3 hours because Acadia didn’t pay the hotel on there end and kept me there 3-4 hours in the lobby while constantly putting me on hold ...never will I use this service again and I recommend y’all stay far and clear of this app
Amazing app
by pkim13 on 2020/09/11 00:53
Very comfortable to use. Easy access to find the hotels that I want
False advertising
by (:MATADOR;) on 2020/09/07 22:45
I ended up getting by the pictures of the Fairmont inn, two rooms with a two night stay. Unfortunately, the rooms were not even close to the images in this app and the images of the whole Inn was not the same. The pool was green and the rooms condition were horrible. The restrooms were damaged, the A/C did not work. The beds had dirty linens, dented mattress and the rugs were very soiled and dirty.
Annoying pop-ups
by -daniel-123 on 2020/09/06 02:31
Trying to use this app is an exercise in frustration. So many pop-up anytime you try book or search for something.
Amazing rate deals!
by Bek oka on 2020/09/05 13:41
Excellent app! Offers better deals than major online agents!
Best Prices in the travel game
by Frizzdogg0211 on 2020/08/31 13:10
Only thing cheaper is Yo Mama
I love it...!!!🤑🥰
by r9fox on 2020/08/30 13:29
Best hotel app you can count on
Awesome staff !
by accross yo mani on 2020/08/30 12:19
Highly professional staff at also extremely kind and professional
الرياض
by صالح السعد on 2020/08/29 01:04
شكرا لكم 👍
agoda hack
by doidodoi on 2020/08/26 02:32
don’t use i lost so much
Beware!
by Cgreene14 on 2020/08/24 22:54
Do not use this website/app false advertises the hotel. You think your getting something nice and it’s really some side building the hotel has that’s junk! Customer service is a joke!!
Best hotel site ever !
by servega1984 on 2020/08/23 13:44
I love this app, I book through them always when I am in Europe and just about anywhere in the United States. The site always gives me the beat deals and prices. I never go without it when I travel.
Experience with reservation:
by andchumov on 2020/08/22 16:00
On August 22nd 2020 was trying to make reservation with Radisson Blu Bosporus Hotel Istanbul Turkey, and after submitting my VISA card information I didn’t get Email with proof of reservation. Because of that, in about 30 minutes made second attempt to make reservation for hotel room, and after submitting all my, including my VISA card information, got messages from agoda, that I’m already made reservation throughout them, and I’m simply making double reservation Then I abrupt my attempt for that second reservation. But, I still was worried about if My first attempt to make reservation was successful Then I called directly to hotel, and lady on reception wasn’t able to find my reservation. Then she connected me with other reproductive, but he also wasn’t able to find reservation on my name
Crap App
by Supertiff86 on 2020/08/22 02:16
They charged my bank right away but I went to the hotel and they didn’t have me in the system!
So far, so good
by larsgullin3 on 2020/08/20 13:45
First time using this app. I loved the layout. Able to enter all my requests simply, easily and logically. Time will tell if it works as well as it promises
SCAM
by gamescrooge on 2020/08/17 07:04
This App is a SCAM. It will quote you a price and lie. When you go to book the hotel room you will find the price is higher for the room. I am really sick and tired of American scams. Why don’t these people ever do business straight. Say what you mean and mean what you say without involving some kind of trick. It is sickening. SCAM!!!!!!!!!
Website wouldn’t work
by Kerns_ on 2020/08/17 01:34
Had to download aop
Booking
by kidsteele on 2020/08/17 00:53
Great app
good app
by wymmwy on 2020/08/14 10:32
valuable
Whuut
by whuuuuttt on 2020/08/12 14:56
Why did you idiots take a perfectly good app and ruin it? It’s completely unusable now. Zero functionality, zero results. For someone who travels frequently, you’ve totally screwed the pooch
Easy Booking
by pupukahi on 2020/08/12 00:22
I have found cheaper rooms using this app than using another popular app. I have used agoda twice and it has been easy to navigate and book hotel stays. I haven’t used this app for bookings than hotel stays, but I’m sure that it is easy as well. I will be using this app in the future!
WORST BOOKING EXPERIENCE EVER
by bailey 45 on 2020/08/08 05:17
Absolutely terrible booking service. Save yourself some time and download air BNB.
Great app to book with!!!
by Melissah1117 on 2020/08/06 01:09
This is a great app to book with if you’re looking for a cheaper price where you can pay later and still get free cancellation go with this place this is my second time booking with them the first time was easy they took my card no hassle no problem second time booking with them I got a promo code got the room cheaper. Also i’ve tried to book for this specific resort through booking and booking never has them on their listing for rooms available. Agoda always has rooms with the specific casino that I book with all the time. I love this app
Great for last minute booking
by Orlandotrainers on 2020/08/05 01:46
Simple quick and never let’s me down.
Worst experience ever!! Don’t use agoda at all!!
by bitemenor on 2020/08/04 03:10
I booked an hotel with a very good price, I chose to try this agoda thing for the first time, because it was a little bit cheaper. After a couple of days I received an email saying that I cancelled my reservation (Which I did not) and when I tried to contact them I never get a proper reply, just automatized emails telling me to book again. Of course, when I look the prices they were way more expensive and now I check and they are sold out. Don’t trust agoda with your travel plans, it totally ruined my trip, after getting all the arrangements, and of course they don’t even care or reply, or take care of you, if they made a mistake they should take care of it. Just be safe a don’t use this app, go with the companies that you know!
góp ý
by Hiệp phú sport on 2020/07/31 08:12
ứng dụng dễ xử dụng nhưng bất tiện khi ko có sdt hỗ trợ gặp trực tiếp nv agoda
Great prices
by BigCollardGreen on 2020/07/28 00:26
Great speed an range of prices even $56 rooms
After
by dc finess on 2020/07/27 06:35
Haven’t taken my trip yet
Crooks. Apple should forbid its app.
by jkirk1626 on 2020/07/25 10:29
Any rating above 1 star is from a member of the dev team. I tried using this in the Philippines and wound up paying for a place that was closed. Agoda refunded me, but the refund was a hassle because Agoda wanted to give me credit instead of putting the funds back on my card. Eventually Agoda relented, but it was a long call. Agoda took its sweet time reimbursing me: close to a month. Even perusing plane tickets, I see a price for $950, click it, and it never fails to turn into a price for $1,035. Do yourself a favor and avoid or uninstall. After posting this review, I'm uninstalling this sleazy garbage that Apple should kick off of the App Store. Shame on Apple for letting it on in the first place.
Best price after extensive search!
by lash h FDA seyuhd on 2020/07/25 01:22
I looked at all sites. Some looked cheaper per night, then charged more in taxes and fees🙄
Great
by trophylol41 on 2020/07/20 15:54
I’m 43 carpentry company owner in Las Vegas, I brought family in from Okc and Houston to help on a vip job and this site was the best, very secure and you’ll see what I mean when you book! It’s great
Booking for the beach
by Yessenia m on 2020/07/17 02:10
It’s stressful looking for a place to stay at for a good price and how many beds u want or how many ppl ur gonna bring or if u want near a certain place like the ocean view. Would be nice if it had options like that and didn’t mix everything up, but overall amazing app for a great price!
App interface
by RobCC on 2020/07/16 19:54
App was easy to navigate and use
Easy and most affordable
by FranZanelli on 2020/07/16 01:15
Wonderful app
Agoda
by Dnice408408 on 2020/07/15 18:10
You are the best app ever,you slap tha competitions down on the daily.people this app is a must.thanks you
Great rates and great service!
by lojosol on 2020/07/15 16:55
I have been using Agoda for hotels in Japan for a couple years now. The ability to sort hotel rates by total price after tax makes it so easy for me to find the best deals at the best hotels for the length of stay I want. When Japan opens back up for tourism again, agoda will be used once again to find a great rate!
They literally rob me 100 for no reason on top of the hotel price !!!
by Amadocomando a.k.a yankee on 2020/07/14 16:54
The worse ever they stealing from us the people No how can I get my 💯back 💭😟😟🤯
Shady app
by Wa| on 2020/07/13 13:34
This is a scam, I saw the app trough google maps while looking for a hotel, it always gives you the best price on hotels but they never have the rooms available, the wired thing is that it let me enter all my credit card and personal info and only after that it told me “sorry the room is not available”. I’m also gonna report them to google.
Need assistance
by Slowe1964 on 2020/07/12 19:33
I am trying to get assistance on using agoda cash for this reservation. I had a reservation in Myrtle Beach that was cancelled and was given $830.96 cents in agoda cash to be used in the future, I want this applied to this reservation. Payment option does not allow me to apply my agoda cash. Please provide assistance!
Booked rooms that were not available 2x
by mikedpinson on 2020/07/11 01:16
App is trash. On two separate occasions I booked a room only to arrive at the hotel and there was no availability.
Scam
by GEMiNi68 on 2020/07/11 00:16
Don’t trust this site. They sent me a coupon for $100 off. It’s supposed to come off when you’re booking. There is no where to take it off. They want you to book at full price and if you read the fine print on the email it says 4% off or up to $100. It’s a scam. If you get this email do not believe it.
Not recommended
by coralie.60 on 2020/07/10 18:19
Worst website EVER ! I had a problem for my reservation because of my age, but the website never mentioned that I had to be 21 to stay in the hotel, they charged me of the amount and when I asked for a refund they lied to me saying that it will be the hotel’s decision ! They are such a big scam, they lie for EVERY little things they told me (except one girl that solve all my problem). I obviously not recommend this website. The price they announce is NOT the price you are going to pay !
Complete Scam!
by Dragonfly83199 on 2020/07/10 03:15
Even better rates on our app it says. So I download it and prices are higher yet! Get outta here with that crap!
Prices are never what they offer you
by laprincesa28 on 2020/07/07 01:42
Prices are never what they originally offer you to catch your eye... my $66 room turned out to be $74and $89 after taxes
Casa Del Mar
by Ballen56 on 2020/07/07 00:51
Easy booking
You can’t beat it
by BigSquadShit on 2020/07/04 23:19
They have the best deals around!
If you want to questioned like a criminal, this is the place
by my warning to others on 2020/07/04 07:56
I I stayed at the economic lodge on sweet water and Black Canyon freeway. It was late and I was great full to have a place to shower and change clothes after a very long and hot day. But it’s hard to not be affected by the tone and wording that the employees use toward a customer. They seem to believe that everyone that stays here is some kind of criminal or low life. Definitely untrue in this situation. When I got into my room it was cold and dark. The light switch by the door didn’t operate any of the lights, I had to walk across the room to turn on a light. It’s a good thing that there were lights shining inside from the entry because there was a big framed mirror laying on the table close to the entry way. Instead of on the wall where you could tell used to be because of the dirt outline. I was a bit concerned so I looked around the rest of the room, there on another wall was a homemade wood picture of the United States that was turned upside down and on the wall under the picture is a area of dirt and 2 brown patches that appear to be paint missing. Then on another wall there is a dirty patch where it looks like a picture should be. I decide to call the office and go over to the phone to call the front desk, but there is no dial tone or noise coming from the handset. I look and the phone isn’t even plugged in and the cord is unplugged from the handset. Upset and just wanting to clean up. After I showered and got dressed for bed I use my personal phone and call the front desk. When the man answered my call , I told him how I had gotten there about a hour and a half prior to the phone call and what I had found when I got to my room. His response to me was “And you waited almost 2 hours to call and tell me this?” I was instantly offended by such a question and angry that I was being questioned about the room. I am still speechless. But I will definitely let the whole world know what the employees here are like and to be prepared to be questioned about the condition of their poorly managed establishment. The 1 ice machine for the whole 266 rooms was broken as well. It’s hot in Phoenix Arizona 104 degrees. The discount was not nearly enough for this experience. I will tell everyone I see about this hole in the wall. DO NOT STAY HERE! You will be made to feel like a criminal due to their lack of. My recommendation is clean up the management here and you’ll be 100 times better and this would be a nice place to stay.
Cheap
by madrigalsa8338 on 2020/07/03 13:35
Oh yeah
Easy peezy
by Jayquhon on 2020/07/01 01:11
It was so easy and convenient, especially for last minute plans. It’s definitely a one stop shop for everything you are looking for.
Poor customer service and site issues
by Crys31607 on 2020/06/24 15:30
Booked a hotel and the booking went fine. Then got an email that there was an issue with the card used for booking. Re-entered the card details and got an error, tried another card and got the same error. Had me thinking I was on some phishing site that commits credit card fraud. Emailed customer service who then turned around and said my booking was confirmed. Only to get an email from the hotel through their site saying my credit card had an error, emailed the hotel that the booking was confirmed. Then woke up to an email saying Agoda canceled my booking because of card error. What’s even more lovelier is that the not so nice customer service email basically accused me of not having a valid card, a card with insufficient funds(eye roll), and that my card may not have the ability to be used in foreign areas. Funny cause I’ve been living overseas for the past 5 years with these same cards/accounts and used these cards that same day and to this day. Now I have to monitor for credit card fraud thanks to their inaccuracies
One of the best hotel discount apps for Asia
by Rajgeh3339 on 2020/06/24 06:20
Update: developer sorted the issue quite quickly, read the previous review. I’m still note sure about the flights section, will give it another try once the borders open up again OLD REVIEW: I’ve been using Agoda for almost a decade, always been happy with their service...so when they added airlines, I jumped on it and bought ticket to Seoul. That was the worst decision, they use a 3rd party provider which complicates things to say the least. Even though the airline cancelled my flights 3 months back, I still have no confirmation of my refund...last email I got from them (2 weeks back) it says we will let you know between 2-4 months!!! That will be a whole 7 months I have them $1300. Every time I call, I’m told they have no feedback from their partner....which obviously doesn’t fill me with confidence. The funny thing is, I booked a hotel at the same time and that’s been as painless as ever, the moment I called them explained the situation....I got a full refund, even though I had no cancellation policy. Avoid booking a flight if you can, I will still recommend the hotel side.....if they a better partner for flights or go direct I would reconsider. Until then, fool me once shame on you, fool me twice shame on me.
Unethical business practices
by Gchaly on 2020/06/21 18:52
This was my first time using this service for making travel reservations. Be cautious, they changed my search requests without my consent and tricked me into making a reservation for the wrong dates. When I asked for it to be canceled they did so willingly however they hit me with a cancellation fee that was equal to my reservation. I disputed this charge with my credit card but after 6 months of letters back and forth they said “sorry the vendors refused to refund or credit you”. Long story short, I took the loss and will be taking my future businesses elsewhere. Use at your own risk.
Cancelled my reservation after taking my credit card info within 4 hours
by angry seahawk on 2020/06/20 22:17
Cancelled my reservation the same day I made it after I uploaded my card info. Took out the payment so I can’t afford to book another room for 4th of July.
Love the App
by rockstar48047 on 2020/06/20 13:49
Everyone should use this app for traveling
Fast and easy
by gspot33 on 2020/06/19 02:05
Fast and eas
Horrible
by jose661! on 2020/06/18 23:36
Horrible customer service. Booked my room and got a email 2 days before my reservation saying my room was cancelled when I never once cancelled. If I could give 0 starts I would.
Great company
by ashley1392 on 2020/06/17 17:20
Absolutely the best when it comes to fixing issues!
Stratosphere Las Vegas
by fluttershyJAC on 2020/06/17 07:19
My First time Booking though agoda and Booked My Stays. I love the Discounts on rooms. Looking forward to be Booking next Time.
Trying to get help with reservation
by Mitzyspursesandmore on 2020/06/14 13:50
I was trying to get help on my hotel reservation. I have continued to try to contact customer service with no avail! It says I have no reservation although I got an email on it. No customer service up to this point.
Request Copies Of Credit Card And Picture ID TO Be Scanned
by Cyntsin on 2020/06/13 14:24
I used Agoda for the first time last night to book a few rooms as a couples weekend get away during the pandemic. Received email confirmation that my rooms were booked and paid for. At 419 this morning I receive another email requesting a copy of my credit card and drivers license scanned to Agoda. I work in the financial industry and this sent off serious red flags! When I didn’t send the requested information which by the way I was initially instructed to provide the same information to the hotel at check in.... Agoda cancelled my rooms. Luckily I called the hotel and my rooms were reinstated. I will never use this application again for any of my traveling purposes.
Fraud
by 12345@&$:/- on 2020/06/11 19:58
Booked . It would not approve and raised rate $500 when I tried to process. No customer service
Agoda is criminal
by Just POed on 2020/06/11 09:51
Agoda took our reservation and charged us in full prior for our stay at Iberostar playa Mita. I had been contacted by the hotel concierge for any needs we may have. We arrived in Mexico to find Iberostar is closed and was not contacted by either Agoda nor Iberostar. Just criminal. I wonder how long it will take for Agoda to be shut down for fraud?! Agoda is owned by Trip Advisor a company I used to trust!!
Hotel booking
by bkihagi on 2020/06/06 15:27
Fast
After driving an hour to my hotel they told me that my reservation wasn’t actually confirmed
by ZipNLA on 2020/06/05 04:46
It goes with that IouchIt goes without
What's a nice application
by Kovith168 on 2020/06/05 02:11
I love this application so much since I have been travel even outside or inside the country. I always prefer this application to the other because the price is lower than the other and it has a lot of options for us to check. Last but not least this application also have rewards for the guest whenever they booking as well )
Last Minute Reservation
by Benna0791 on 2020/05/30 00:54
I was very satisfied with how quickly I got my reservation and how cheap I got it. Thank you for your service
Terrible Service
by markhaox14 on 2020/05/28 16:01
I paid for a week long trip to Hawaii in May. Unfortunately, due to the current conditions, there was absolutely no way I was able to go. I tried to contact them through phone and email, and all they would offer me was their credit, which was not only what I paid for or with, but EXPIRED and had limitations. Absolutely will not be using this again, by far one of the worst booking sites I’ve had the displeasure of using.
Good
by Jackie1983 on 2020/05/20 23:03
Pretty good prices I highly recommended
Greedy
by beatamckee on 2020/05/16 01:24
My trip was cancelled due to COVID-19 and Agoda did nothing to help. They contacted my hotel and basically told me that the hotel is still going to charge me even if I am unable to travel to Europe. That’s it, no effort made at all to help me. I was contacted by other companies I booked with and they took the initiative to reach out to me to cancel my reservations and refund my charges. Loyalty goes a long way, and they will feel the loss of clients from this. I will never use them again and will spread the word about the service.
Incorrect pricing
by Chattersoup on 2020/05/15 18:02
The ad said I could get the room for $20 per night through their app so I downloaded it. When I looked again through the app, the price jumped from $20 to $70.... which was more than the price I got when I went through the front desk at the actual hotel.
Great deals
by Luismi_styles on 2020/05/15 02:38
Best prices for hotels
wow amazing prices
by nAiwjawisow on 2020/05/07 12:06
learn how to use it its very easy and u can save aloooooot with this guys
What Happened to Agoda?
by Willworkforairfare on 2020/05/03 05:10
I updated the Agoda app. My Agoda Cash vanished and so did the messages from a property I was about to book for a week. I tried to call them, but can not get through without a booking reference number, which I don’t have because I haven’t booked the property yet. Same with e-mails. I’ve used Agoda for years and made tons of bookings, so what changed? I’ll use Travelocity for this one, but any info?
The new version is terrible. Agoda! What have you done??
by Topdog3534 on 2020/05/01 14:36
I’m a long-term Agoda VIP User. I’ve always been very happy with the application. The new version is terrible. The performance is atrocious. I’m sure it’s a case of over engineering. Shame on you Agoda for allowing this version to be released! I’m currently looking for a new application.
Booking
by Jchristina08 on 2020/04/30 19:15
Fast and easy booking!
Agoda
by jenkinscordell on 2020/04/30 05:49
Really good travel app
Convenient and good selection
by VRLuv on 2020/04/22 04:41
Also find hotels that are appropriate for my needs
One of the best hotel discount apps for Asia
by Rajgeh3339 on 2020/06/24 06:20
Update: developer sorted the issue quite quickly, read the previous review. I’m still note sure about the flights section, will give it another try once the borders open up again OLD REVIEW: I’ve been using Agoda for almost a decade, always been happy with their service...so when they added airlines, I jumped on it and bought ticket to Seoul. That was the worst decision, they use a 3rd party provider which complicates things to say the least. Even though the airline cancelled my flights 3 months back, I still have no confirmation of my refund...last email I got from them (2 weeks back) it says we will let you know between 2-4 months!!! That will be a whole 7 months I have them $1300. Every time I call, I’m told they have no feedback from their partner....which obviously doesn’t fill me with confidence. The funny thing is, I booked a hotel at the same time and that’s been as painless as ever, the moment I called them explained the situation....I got a full refund, even though I had no cancellation policy. Avoid booking a flight if you can, I will still recommend the hotel side.....if they a better partner for flights or go direct I would reconsider. Until then, fool me once shame on you, fool me twice shame on me.
Unethical billing practices!
by Kofi81 on 2019/10/11 04:06
Terrible service!!! I looked at the reviews, saw my price, booked online and I was charged $30 more than the advertised price, although the site said “taxes and fees included” on my final price. It also said “you will pay at the property” and “Book Now. Pay at hotel.” My bank put my business debit card on hold because the transaction was run out of the ordinary from Bangkok, and also there was a $300 charge on my card that I was never told about and did not authorize. Well, the card was blocked. The transaction did not go through. And my wife, myself, and my 2 year old were outside the apartments in a big city for 1 hour while I was on a text exchange with customer service, who contacted the facility manager. The manager called me and would not let me in because they could not authorize the hold, which was blocked on my card at my out of state bank that I could not contact until the next day. Security was parked outside with his flashers on while we waited the last 20 mins. Embarrassing and frightening. Frustrating and hidden charges. I was left with my family and I having to go out of town to stay with extended family who had to stay up late to accommodate us. Never again.
Not recommended at all
by Tambi Ishak on 2019/11/28 07:47
I don’t recommend Agoda as it’s not that legit as it seems to be, I had an issue last night where I had booked two nights in a hotel in Abu Dhabi - UAE and the app has confirmed and amount has be deducted from my credit card then after few minutes I was surprised by an email from Agoda claiming that a tech error had happened and the booking didn’t go through and the amount which has been deducted will be returned but it may take 30 days !!! So I tried again to look into the same hotel I booked in and found that the price has raised up for no reason for the same offer !!! And this all was just in minutes. So it didn’t go well at all. But the other big issue which I faced with them and it’s totally linked to them is that my credit card details was stolen (while I was booking using their mobile app where these transaction should be more secured) so I was surprised that after 3 or 4 hours my credit card was used to buy stuff online it was bought from “Estee lauder online” !!!! So I had to block my credit card and report this transaction with my bank to run an investigation about it. So it’s not legit at all !!!!
Forced cancellation three days before the trip
by Hana Ling on 2019/11/11 02:02
So i got an email 5 days before the stay saying that my credit card did not go through (which the same card had no problem on another website when I booked it later). They said that I need to redo my payment within 44 hours to avoid booking cancellation, they also gave me a link to redo my payment. My card didn’t go through again, after a few attempts, the link showed “Sorry, this link has expired and can no longer be used to pay for this booking". So I went back to the app, there is no place in the app that I can redo the payment to avoid cancellation, the app said that you need to open the link (which was expired) that was sent to your email in order to pay. So that was a bug in the app. I tried contacting agoda customer service and got no respond, I tried calling the hotel and no one spoke English. Then I received an email from agoda saying that my booking was cancelled because I did not made the payment on time. I ended up needing to book another hotel three days before my stay, which the choices left for me were pricy hotels and bad locations. So yea, no more agoda for me.
MONEY STEALERS
by Se1002 on 2020/10/15 03:56
Well.... The facility was not appealing in person. Room had very little to no air flow. With the poor air quality (wildfires), the breathing air in the hotel was concerning to my health as I already suffer from asthma and environmental allergies. It was small, crammed, and stuffy. I was already beginning to experience an asthma flare up and allergy symptoms. Anyway, I ended up NOT staying there at all! I booked myself another hotel elsewhere. I wanted to get out of the hotel I had booked with Agoda so desperately that I even wasted more money than I had budgeted for. I don’t regret it. I do however regret booking through Agoda. The hotel was willing to refund me my money, BUT they couldn’t because I booked the rough a third party (Agoda). I still left knowing I wouldn’t get a refund. I tried to speak with Agoda customer service, but there was no way of getting through or getting someone to call me. Unfortunately, this is the first and last time I ever use Agoda! I will definitely not recommend Agota to anybody. And if I hear someone is trying to book through Agoda, I will definitely share with them my experience and convince them not to use Agoda!
Lie customers
by virak song on 2019/05/29 17:46
Hidden fee. Extra fee is not shown when shopping a hotel to make the hotel to be cheaper on this app comparing with other app. It is hard to write a review on this app to be posted. Your review on this app must be reviewed by Agoda and may never posted if Agoda reject when your issue is related to Agoda too. Never admit Agoda false and always through issues to others that costs a problem. This app is not on customers side. Quick reply, but no real resolution to be resolved. If you book this app and pay up front, you will never be refund; even though, it is not your false after booking. If refund, booking fee remaining kept. Better to stay a way this app. If you book on this app, only book for one night. Don’t ever book more nights on this app. If you failed to arrive the first night, all booking nights will be cancelled and no refund to be given. It makes no sense to cancel all booking nights when paid upfront and fail to arrive a first night. The posted room on the app may not the same picture room at the hotel. Better to see in person before booking on the app.
Poor customer service and site issues
by Crys31607 on 2020/06/24 15:30
Booked a hotel and the booking went fine. Then got an email that there was an issue with the card used for booking. Re-entered the card details and got an error, tried another card and got the same error. Had me thinking I was on some phishing site that commits credit card fraud. Emailed customer service who then turned around and said my booking was confirmed. Only to get an email from the hotel through their site saying my credit card had an error, emailed the hotel that the booking was confirmed. Then woke up to an email saying Agoda canceled my booking because of card error. What’s even more lovelier is that the not so nice customer service email basically accused me of not having a valid card, a card with insufficient funds(eye roll), and that my card may not have the ability to be used in foreign areas. Funny cause I’ve been living overseas for the past 5 years with these same cards/accounts and used these cards that same day and to this day. Now I have to monitor for credit card fraud thanks to their inaccuracies
Room type
by AntonioH87 on 2020/03/11 22:01
I’m going to the Dominican republic so I decided to book a room using this service even after reading the horrid reviews. Once I booked a upgraded room I decided to contact the hotel I would be staying in to confirm they received my reservation. The hotel informed me that they have the reservation but it was not the type of room advertised on this service and on my booking confirmation given to me by Agoda. After contacting their customer service I was told they would look into the issue and contact me at a later date. After a week past the title of the rooms at the hotel I booked changed on their site and Then I was contacted and told I had standard room and giving a new price that I can pay if I wanted the suite that I ordered. This new price is 40 percent more then I paid and 20 percent then if I would have booked on Expedia earlier in the week. After all of this my paperwork from them still shows I have a suit but I’m booked in a normal room. The fact a company this large will go thru this types of practice should make anyone weary of booking with this service.
Agoda lost its credibility
by acon.g on 2020/03/07 07:50
Please let this be a warning when booking on Agoda. Today I found out that Agoda doesn’t perform due diligence on the properties listed on their site. Nobody actually goes to the property to make sure it exists! I booked this property (Myna b307 Hamilo Place, Nasugbu, Batangas, Philippines) for my brother and another guest. Agoda sent me a confirmation number, and a receipt stating full payment for 2 nights. Went to the property based on the Agoda map but was told by the guards of Club Punta Fuego (where the supposed property was pinned), that Hamilo Place is about 9 kms away. So they drove to where the property is, and in fact it existed, only about 9 kms away from where it is on Agoda’s map. The receptionist couldn’t find my booking. I called Agoda and was told they will get in touch with their “hotel partner” who will get in touch with the property, then they’d call me back. They never called back but they sent an email saying they couldn’t reach the property. I replied asking what my guests should do? Agoda sent an apology email but never offered an alternative. Unacceptable and very unethical. I need my money back.
My favorite hotel website
by noseesa on 2018/05/04 10:57
I use agoda almost exclusively because it’s the easiest to use with the best photos, info and filters. Would be awesome if I could book two different kinds of rooms at once. I recently booked a room for my parents at the same hotel with myself and my husband. My parents can afford a nicer room and I had to go through the checkout process twice because agoda won’t allow you to choose two different classes of rooms at the same time. Just a little annoyance. Also, I’d be so happy if we could sort hotels based on how highly people rate them. We can only do it based on price or hotel star rating. Stars aren’t nearly as important to me as customer satisfaction. Even if these things don’t change I’ll be a loyal customer, though. Thanks for having my back over and over, agoda!!!
Lancaster hotel in Mactan, Cebu Philippines
by gajdhyuoihhfdka on 2020/01/14 13:20
Very disappointing. Not safe, no wifi, no phone. The room is dirty and dilapidated. I have pictures to send. You should not call this a hotel. It is a dump. Toilet does not flush, and we have to go down to front desk to report and maintenance guy came and said he will fix it tomorrow. Not staying here another night. Not deserve a star at all. Agoda this place is in contrary to what you state in your website. NO WIFI at all. Not even a phone to call the front desk. Where can I download my pictures of this place? Lancaster Hotel room C 413. Please respond, thank you.
Awful app for booking the hotel
by EchohW on 2018/08/10 18:30
Don’t use it ! They canceled your order without notice!!!!! If I could I definitely put 0 star! Never use again ! We’ve booked hotel (San Francisco for 2 night (August 16-18)bay landing hotel at July 18,they’re canceled my order without the notice me ? I can not imagine if I didn’t review all my schedules, fortunately I had reviewed. For sure I order it and called bay landing hotel to double make sure I got this order, the hotel confirmed, but things is this app sent me a conformation email, asked me to upload my ID and major credit before August 13, I really did at August 8), but they still cancel it! I don’t know why they kept my ID and major credit??? I guess that must be someone pay higher price for my two nights, really disappointed! Never use it! And I will sent this experience to my feedback share with my fans. I called the customer service they told me that’s not their problem ! It’s system canceled my order, they’re refused to say sorry to me.
CHEAT. Don’t use this app. They Cheat.
by JoshuaGoodmanIowa on 2019/04/02 06:55
I searched for hotel in Ho Chi Minh for April 2-3 before my visit on March 31 when I was still in Hong Kong. For some reason this app pops up and offers me a “super-deal” and I gladly accept this deal without a detailed reading. Now here comes the CHEATING, the date is not April 2-3 but March 31-April 1. I have no way of visiting this hotel because I was in Hong Kong ! I called several times to Agoda and this hotel refused any negotiation regarding of the refund of my lost. I work in Internet Marketing industry, I suddenly realize that I have become a victim of a designed scheme of internet marketing cheating. They buy advertising banner for very different dates and decoy customers with a good deal and in reality customers have no way of living in this hotel. This trick is just a blatant cheat and Agoda customer service promised to look into it with promise of emails but I got no single email so far. This is such a breach of decency of business. Don’t trust Agoda, use Booking instead.
DO NOT USE- SCAMMED OUT OF $350
by Lyndseeeyyy on 2018/08/18 14:45
ZERO STARS. we booked a hotel for the following day and there was “one room available” we thought it was weird because there were zero rooms available on the reliable websites- orbitz, Expedia, etc.- we booked, and had $350 taken immediately out of the bank account. When we showed up at our hotel the next morning there was no record of our booking at the hotel (which was SOLD OUT), we had no confirmation email, and whenever we called customer service it was completely automated.. when the customer service wanted our booking number (which was never sent) we were promptly HUNG UP ON. This happened multiple times even with the 5 star hotel calling to try and resolve the issue. On top, we found out their customer service is only open mon-fri 9-5. So we are now out of $350 and need to pay a second time for our hotel room at the same day rate of $500+. This website is ran out of Singapore and is a scam.
Mimidi
by mimi and pawpaw on 2019/02/27 06:48
The room was very nice and clean when we moved in. the next day the bed was made but not neath The pillows were on the floor the trashcan had not been emptied the coffee ingredients had not been replenished the water had not been replenish the dirty towels have been removed but no fresh towels had been added none of the shampoo amenities had been replenished I called housekeeping after we had gotten back to the room and seen the condition and they said someone would come back up and take care of it for two hours has passed and no one had showed we were leaving for dinner and I asked one of the ladies that had the med cart out in the hall if she would be able to Help us put our room back together she was lovely and more than willing to finish completing our room
SCAM BOOKING COMPANY - DO NOT USE!
by hbh330 on 2020/01/02 12:57
SCAM BEWARE! They show photos of pools and amenities in listings that cost extra upon arriving at the hotel. When we complained they would not issue a refund. I will be disputing the charge with my credit card company but I will never use them again and would advise no one else use them. How would you feel to view pictures of a pool with a listing and, upon check-in, the hotel wants to charge you extra money. Horrible bait and switch scam don’t fall for it! ZERO customer service and after traveling to Vietnam, Thailand, Mexico and countries all over I’ve never ever booked a room with a pool then have to pay extra for it! Reporting to BBB but probably will never see our money back. Horrible experience on vacation. Update: they respond with standard automated reply - it serves nothing and they do nothing, it’s just for show on their reviews, pathetic!!!
Will NEVER use Agoda again!!!
by NBargas on 2020/03/20 17:03
My family planned a trip to Dallas. At the time we had no way of knowing that pretty much everything we were planning on doing was closed due to COVID-19. My husband called the hotel to cancel our reservation, but was told to contact the 3rd party booking company. Well it sure doesn’t tell you on Agoda’s website how hard it will be to contact them if there is a problem. I understand having restrictions but when it comes to the well-being of your customers that should ultimately come first. Why would a person want to travel to a place where pretty much all there is to do is to sit in a hotel room or risk contracting a virus. I would never recommend a company that is so heartless and uncaring to their so-called customers. Please thank twice before using this company. Once they have your money they are done with you.
A complete pile of an app
by TellUNow123 on 2019/10/18 06:00
I picked up this app at the suggestion of a traveler that had just come through Southeast Asia. In the last 4 days I have worked with it to make two reservations and both of them have gone horribly wrong. Hosts are asking for money through 3rd part apps even after I provided my credit card number for a non refundable deposit to agoda. Hosts send me messages randomly whenever they have something to add instead of composing a complete mesage for me. Neither host answered questions about the accomodation. One host kept telling me that I had done things wrong and that I needed to cancel the booking and rebook through booking dot com. Calling customer service was no help- the representative actually told me to click the external link and pay (after my non-refundable boocking) via the 3rd party. Stay far, far away from agoda and this app!
Major Product Bug, charged me wrongfully and no refund
by 1stUse on 2020/01/29 12:39
If you login via phone number, instead of linking to your original account, Agoda will create a new account. I didn’t know this (since I have my phone number saved in my normal Agoda account). Made a booking that I later wanted to cancel. Could not find it for the life of me when I logged in. So I thought the booking didn’t go through. A month later the charge shows up on my credit card bill. I call Agoda and find out about this other account that I had no idea about and had no access to. Agoda would not refund me for the booking. Their client service is just call center somewhere overseas and they can’t make these decisions and would not escalate. I can’t talk to a real person who gave a crap. They don’t care about their customers. 0 stars if I could. Told all my friends too.
Very uncomfortable
by Always on the go 24/7 on 2019/02/26 15:14
I found a booking through Agoda where I got the best price offered. After going through the process I got a email requesting card information. I thought it was fraudulent so I deleted. Upon confirming my booking I just found out the want me to send a picture of the front on my card to make sure it’s not fraud and today is the day I need my room! I’m so uncomfortable with a process like this and Agoda really needs to rethink this process. To many fraudulent people in the world and even though it is through my cell phone, they can be hacked as well. Nonetheless I’m roomless for now. I will never boom with any company that asks for my card to prevent fraud. That’s what my bank is for. Other than that great prices hate I have to miss out! The guy said my card will not be charged even though that was the card I used to book so we shall see!
Needs work
by friendwithu2 on 2018/04/24 18:31
This is a great app but many of the buttons doesn’t work such as PayPal. I called support and they told me you can either use a card or book somewhere else. In fact, my friend was also having issues with her PayPal button and couldn’t pay for her booking. She also said she had other customers using PayPal without any problems. I wasn’t trying to call for other customers I am calling for my issue and don’t want to be compared with what the other customers are doing? Every issues is different and just because someone have one issue and the other don’t, doesn’t make the the app amazing. This needs more work and so does some of the agent. Thank you
Customer Service is the worst
by feliu12345788 on 2019/05/22 00:25
I used this app to book a hotel in Brussels from US and even tho the transaction was in US dollars, it went through as GBR (pound sterling) in the system. Because of this glitch in the system I was automatically charged international fees by my bank and this is just absurd. I have booked before with another card and have never being charged international fees (even though the card has international transaction fees). I contacted their customer service and they refuse to credit back the 3% in fees because it has something to do with the bank when it is actually the apps fault for classifying the transaction in GBR (my bank directed me to talk with the company). I sent pictures as proof and the only transaction made that day shows agoda and the fee only. And they are not even understanding that it was the only transaction done on that car in 1 day plus it shows that the fee was based on the merchant, in this case agoda. Won’t be booking with them ever again. Their representative Ken/Camille were not even understanding of the situation and provided the worst customer service. Now I gotta eat the fee because of the app and their unwillingness to understand and help.
Scam
by kjs386 on 2019/03/27 03:52
Agoda is a complete scam. Positive reviews are untrue and certainly sourced through app reviewing services for boosting their score which would have been negative if possible. First and foremost, don’t count on your resi arriving at the hotel - I’ve been working for weeks on getting my reservation processed with hotel and it still hasn’t happened. Customer service is basically nonexistent (takes hours to connect and if you’re lucky, hours to resolve smallest issues). Furthermore, the app is misleading in their offering and does not guarantee rooms consistent with their product offering. I’ve been completely ripped off by them for a bachelorette weekend that I’m organizing and all guests experience huge issues, resulting in a loss of the booking about (in my case 1000) and necessity to book a last minute resi at the hotel.
Second yr w Agoda in Vietnam
by khoi7020 on 2019/10/07 23:07
Second year in Vietnam, second year using Agoda. Very easy to navigate for hotels availability and price. Hotel pics on Agoda really help with my decision. Easy to book/reserve as well. Minor drawback, it only includes hotels which are registered with Agoda, I assume for a fee. So the area where I stay, only 2/3 or 1/2 of the local hotels are listed, probably because not all hotels willing to pay the fee. But if you know what hotel you want, and you want Agoda one stop shop reservation, you can enter the hotel name on Agoda to search and reserve.
Worst experience ever!! Don’t use agoda at all!!
by bitemenor on 2020/08/04 03:10
I booked an hotel with a very good price, I chose to try this agoda thing for the first time, because it was a little bit cheaper. After a couple of days I received an email saying that I cancelled my reservation (Which I did not) and when I tried to contact them I never get a proper reply, just automatized emails telling me to book again. Of course, when I look the prices they were way more expensive and now I check and they are sold out. Don’t trust agoda with your travel plans, it totally ruined my trip, after getting all the arrangements, and of course they don’t even care or reply, or take care of you, if they made a mistake they should take care of it. Just be safe a don’t use this app, go with the companies that you know!
FRAUD app and Company
by rexh ina on 2019/10/29 16:06
Dont danlow the ap and dont open accounts in Agoda. App is terrible and unfriendly to use. One stat is to much for such app. I listed my property and had real problems since the first booking. The app didn’t notified me for the reservation, even through i had chooses to be booked only by request and not instant booking. I compensated in cash those customer with the idea that for sure I will get paid back form Agoda. But Agoda didn’t paid me back even through have already past 2 months. Customer Suportservice is awful 🥵. They lied and make me wait for two months, and still didn’t got a solution. Now that they don’t have other lies to say, the online customer service its always “outside the operation hours” probably must have blocked the service for my IP 🥵🥵.
AMAZING convenient app
by anyahgj on 2020/01/23 05:33
After trying to find places to stay in Bali, I came across this app. Usually I don’t download apps but they made it so convenient and appealing. I love the low prices, format, and prepared question prompts you can ask in the message box to the hotel directly. They even email a receipt to you, organize your current stays, future stays, and cancelled stays. Love this app! Will use it towards my future accommodations! 🙂
Horrible customer service
by Flynhigh1 on 2018/05/23 02:55
If I could give zero stars I would. The web site is confusing and when I inadvertently click a button when I was looking for a hotel 10 days in the future I was unable to cancel the reservation. I was immediately billed, even though the web site indicated I would be billed when I arrived at the hotel. I contacted customer service immediately and after several e-mails was assured my card would be credited. Two months later I am still being given the runaround. After contacting my credit card company I was initially given the credit, however, the hotel then told them they were never contacted about a refund and the charge stands even though agoda cancelled the reservation. I am still being charged.
Bait and Switch!
by d-trick3000 on 2018/10/24 12:03
I searched for a room for 2 adults and 2 children, was shown options, booked one and was warned it would be non-refundable once booked. Since I entered 2 adults and 2 children I thought it would be fine. A week later I received confirmation from the hotel that the reservation was only for 2 adults and no children. The hotel blamed Agoda for the error. I tried reaching Agoda and instead of helping in any way, they took it upon themselves to officially re-book us in the same hotel with only 2 adults and zero children. Tried calling Agoda Support and they either disconnect you or keep you on hold forever. Agoda has just lost us over $400. UPDATE After finally getting someone on the phone who promised to take care of this and either fix the reservation or refund, I felt a little better about them. They promised to stay on it until the issue was resolved. But they didn’t follow through and never contacted me again. Fortunately the hotel understood the pain Agoda can give and fixed it on their end, no help from Agoda.
Never again!
by Vina29 on 2020/10/21 16:02
I will never book here in agoda! Just wasted my money, i asked them to at least change my booking date because my flight was cancelled. They don’t care they just told me that they didn’t get response yet from the hotel which i already called them and told me that its up to agoda because they didn’t get the money yet. I called the hotel they are ok to change the date but said it depends with agoda. It’s better guys to book directly to the hotel not in this site. They just take ur money and just put the blame to the hotel. I already send my documents to show them that my flight was changed but nothing happened, they never care! Worst worst worst ever! U don’t even deserve to get one star! 😡😡😡
Not reliable for last minute bookings
by WorldTraveler271828 on 2018/08/31 06:11
I wanted to love the Agoda website and app, but I had a very frustrating experience with customer service and making the booking. I never write reviews, but this time I had to write about my experience. Attempted to book three hotel stays over a five day period while traveling through Southeast Asia. The first hotel was booked two days out, the second hotel booked three days out. Received an email indicating that my payment needed to be verified prior to confirming the booking. Saw the “test” amount taken before the hotel stay, but the bookings were never processed. Pretty frustrating in a foreign country where you don’t speak the language. Will not be booking with this app again.
Request Copies Of Credit Card And Picture ID TO Be Scanned
by Cyntsin on 2020/06/13 14:24
I used Agoda for the first time last night to book a few rooms as a couples weekend get away during the pandemic. Received email confirmation that my rooms were booked and paid for. At 419 this morning I receive another email requesting a copy of my credit card and drivers license scanned to Agoda. I work in the financial industry and this sent off serious red flags! When I didn’t send the requested information which by the way I was initially instructed to provide the same information to the hotel at check in.... Agoda cancelled my rooms. Luckily I called the hotel and my rooms were reinstated. I will never use this application again for any of my traveling purposes.
First and last
by dg5753 on 2019/02/10 01:11
I was driving today planning to stay in Denver. The hotel couldn’t find my reservation. I had everything from the confirmation number to price. It took them an hour to call a bunch of people. Apparently they sent me an email. I’m not checking my email while driving. It was the last thing I thought of because everything was confirmed. I checked it and they thought it was fraud. My MasterCard was on a travel alert. It had worked previously. I was appalled as banks and credit card companies will call. They never called. Drury Inn took care of me and matched the price. I will never use this app again. Sorry the customer service is so bad, you guys can’t make a simple phone call!
App technical failure costing me a fortune
by MRG3999 on 2018/06/25 18:51
Thought I cancelled a hotel reservation only to find out too late that it never cancelled and I had to pay in full. Ironically, the reason I cancelled is because Agoda kept sending me emails about better fares at hotels in my destination city. This led me to book a cheaper hotel and then cancel the first one — or at least I thought I did. Aside from the technical failure, In the age of big data and companies collecting every bit of personal information about us, Why would the app allow me to make two identical reservations at two different hotels?? Irresponsible and exploitative. I travel very frequently and only recently learned about Agoda and am deleting it now. Beware!!
Problem logging in
by Jjjkamij on 2018/10/28 04:10
I tried many times to login to the app without success. It Kept on telling me there is a technical problem and ask me to try again later. Good thing is, it lets me continue on to book my room by entering my email address, name, and credit card number. After that, I logged in to my account using a browser and saw the new booking in my account. The app was able to associate the booking with my account by matching my email address. I have no issues with reentering my personal information, just lots of frustration trying to login.
Horrible website, NO customer service
by Mat Grey on 2018/11/10 22:47
Don’t book with these people if you can at all avoid it. We booked a room for 5 nights then several weeks later tried to change it to just 3 nights. Couldn’t do it. Their web site didn’t allow any change other than total cancellation. Their phone number for customer service put me in a phone tree machine that alway ended up disconnecting me, four different times! Called the actual hotel, they were great, a real person. But she wasn’t allowed by the Agoda machine to make my simple change. My only option was to cancel my reservation altogether, which I did. Save yourself the trouble and don’t even deal with these people.
Used to be my favorite hotel app
by maluna barona on 2019/03/08 17:15
Used to be my favorite hotel app until on time I reserved a hotel $2900 value not noticing it was non refundable. As soon as I noticed about 5 minutes later I cancelled the reservation. They still charged my credit card. I called the hotel and they sad that had nothing to do with this and they are not getting a penny. I am still disputing this ridiculous transaction and will stop booking threw Agoda because of it. Very disappointed. I have been a loyal costumer with them booking for tour groups for few years. It’s ridiculous for them to charge someone $2900 for a few minutes of booking error which was not even clear or I would have never booked it.
Last minute changes
by ella873 on 2018/07/13 14:44
I made a hotel reservation two days before going to Korea from China. The day before we went, they cancelled our reservation for the hotel. They emailed us saying that they would cancel our reservation at 9:00 pm if we didn’t give in two of our documents. I didn’t check my email until 8:30 pm, and I already received an email saying my hotel reservation was cancelled. I called them, and they said they couldn’t do anything at all whatsoever. I asked if they could help me find another hotel, they said that it wasn’t their job to find one for us. I also asked to speak to the manager, but the lady on the phone Ms. Lu kept rejecting our request to speak to the manager.
Wasted time and energy
by GlobalM on 2018/05/26 12:33
I’ve used Agoda for years, and finally reached my limit after several bad experiences, so I feel a need to document the most recent problems. 1. It is impossible to update your contact information in the app, so I’ve had to create a new account more than once and lose all the credit earned. Please allow profile information (email, phone, etc.) updates via the app so I can do this myself rather than having to hold 30 minutes, on international long distance, for an agent. 2. I booked a hotel 24-hours ago. Agoda “failed to process the booking due to a technical issue.” They did not notify me of any issue, when I finally reached the hotel, there was no reservation. So I had to call Agoda (again, international long distance), to be put on hold for 30 minutes, to be given the run around and told I would have to make a new booking. This resulted in both a higher price and a lower-quality room than my initial booking. Please get your act together Agoda. I just want an easy, reliable, hotel booking app.
2 time no reservation
by khll Khalec on 2019/08/28 10:58
I want 2 different hotel 2 time I didn't find any reservations I have to call customer service to solve the problem. Last time I order a room for disabled ♿ but the hotel told me your reservation regular room. I found the problem from website I told the customer service about it but they don't care. I'm going to delete the app and account. قمت بالحجز مرتين مختلفتين من الموقع وكل مره اصل للفندق لا اجد حجز ثم أقوم بالأتصال بخدمة العملاء الذين يأخذون وقت وعدة مكالمات حتى يحلون الأشكال( تحملت فاتورة اتصال بسببهم ٢٠٠ ريال سعودي). اخر مره حجزت طالب غرفتين لذوي الاحتياجات الخاصة لما وصلت الفندق اخبروني أني طالب غرفة عادية. وبالرجوع لطريقة حجزي وجدت ان حجزي صحيح لكن هناك مشكلة في الموقع قمت بتسجيل عملية الحجز والتي توضح هذه المشكلة وإرسالها لخدمة العملاء لكن تبين لي انهم غير مهتمين فطلبت منهم إغلاق حسابي.
No syncing
by michabox on 2018/03/23 05:24
The fact that Agoda is a great company to book accommodation with is already establish, that said. The app needs some work. This app is missing one of the main features of an online product, that is syncing between devices. I do quick searching on-the-go, save it to my favorite with intention of going on my laptop to continue my research only to find out that my favorites on my phone doesn’t sync with my favorites in my computer. A smooth transition between devices is a must now days. I recommend sticking with the website and save yourself the inconvenience of this app. PS don’t be fooled by the nice designed UI.
Crooks. Apple should forbid its app.
by jkirk1626 on 2020/07/25 10:29
Any rating above 1 star is from a member of the dev team. I tried using this in the Philippines and wound up paying for a place that was closed. Agoda refunded me, but the refund was a hassle because Agoda wanted to give me credit instead of putting the funds back on my card. Eventually Agoda relented, but it was a long call. Agoda took its sweet time reimbursing me: close to a month. Even perusing plane tickets, I see a price for $950, click it, and it never fails to turn into a price for $1,035. Do yourself a favor and avoid or uninstall. After posting this review, I'm uninstalling this sleazy garbage that Apple should kick off of the App Store. Shame on Apple for letting it on in the first place.
No agents avail ever
by nancykallday on 2018/09/12 01:48
I could not get incontact with anyone from Agoda about my 6nights stay in Orlando. It was so difficult to get my refund. I still have not heard back from anyone through Agoda. I’m very upset because the hotel I stayed at was horrendous. My room door was open when I am positive that I locked it. Hotel insisted I stay in a diff room till manager arrived in the morning. The morning came, she said she couldn’t issue me a refund for the nights I already stayed. She said she would give me a refund. Than I grab my stuff. Came back down to the lobby. She said I issued you a refund to Agoda. But it’s impossible to get ahold of anyone at Agoda. No live chat, no call back, no contact. Extremely disappointed.
Experience with reservation:
by andchumov on 2020/08/22 16:00
On August 22nd 2020 was trying to make reservation with Radisson Blu Bosporus Hotel Istanbul Turkey, and after submitting my VISA card information I didn’t get Email with proof of reservation. Because of that, in about 30 minutes made second attempt to make reservation for hotel room, and after submitting all my, including my VISA card information, got messages from agoda, that I’m already made reservation throughout them, and I’m simply making double reservation Then I abrupt my attempt for that second reservation. But, I still was worried about if My first attempt to make reservation was successful Then I called directly to hotel, and lady on reception wasn’t able to find my reservation. Then she connected me with other reproductive, but he also wasn’t able to find reservation on my name
App is good, not the company
by Snapjax on 2020/03/09 01:03
I’m currently being given the run around. All I want to do is cancel a hotel reservation. The person “helping” me has asked for my flight itinerary and my current location for the hotel I’m staying at. Well it’s not good enough bc the current hotel I’m at has my husbands name so I had to change that to my name and resend. Now the link I’m to reply on has the “no-reply”. If you are military and in the middle of a pcs just book a hotel in person. This company wants me to go above and beyond for this cancellation and doesn’t want to refund my ONE NIGHT stay at a hotel next to the airport.
The Booking Engine for Asia
by KhristineT on 2019/11/09 04:31
Agoda can book hotels anywhere but in Asia they consistently beat the competition. They have comprehensive and informed descriptions of both hotels and homes. They prove to have great availability and they are consistently slightly better priced. I trust the company. I have booked hotels in Thailand, Cambodia and Vietnam and have been wholly satisfied. They even offer frequent flyer miles on bookings. Right now I am in the process of booking again in Myanmar.
A Steaming Pile of Spam!
by fugly_mofo on 2020/03/04 09:49
This app, and Agoda website are both absolutely littered with blinking pop ups, pop unders, trackers and annoying animations and ads. I could bear this, but it’s also functionally poorly designed and broken. I hadn’t used it for a long time for these annoying reasons but recently decided to give it a try again and booked a 2 night hotel stay. They have since sent me no less than 15 spam email “offers”. Not worth it. I’ll happily pay a little more or less on other services like Orbitz (oftentimes less with their promo codes) to avoid being spammed forever about SIM cards and other garbage I don’t want.
Asia travel
by DMVtraveler on 2018/09/02 22:13
I find Agoda to be the best site to search for hotels when traveling to Asia. Their deals are better than other known sites like Trip Advisor because they cater more on Asian Hotels that are not available on popular travel sites. You should check them out on your next Asian adventure and you will be saving lots of money on accommodations and flights. The website is very easy to navigate.
Easy to search
by Laredo, Tx on 2019/02/28 12:23
I like that you can easily find what you’re looking for, but I would change 1 thing. I would change the search to “only” the location (or city) requested. I understand smaller cities don’t have many choices, but it helps the consumer who is not familiar with the area know what’s available in the city requested in order to avoid going out of location and having to drive to your destination for an hour.
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