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App name
Agoda - Best Travel Deals
Description
Even lower prices than our own website! The Agoda app is your best tool for finding and booking the very best deals on any kind of accommodation or flights, anywhere in the world. - *SHOP* See the deals we can’t show on our website. Agoda guarantees the best price and it can get even better when you view on the app. - *SAVE* Get additional savings of up to 80% from Member Deals, Last-Minute Deals, Secret Deals, newly listed Home discounts, and more. - *FLY* Search over 200 airlines worldwide for the cheapest fares on domestic and international flights, using our unique search engine that compares flights and prices in real-time so that you can find and book the best airfare deal immediately. Enjoy our 24/7 customer support for peace of mind. - *DISCOVER* Search over 2,000,000+ hotels, villas, BnBs, and every kind of vacation rental in your own language and currency of choice. - *DECIDE* Choose wisely. Agoda’s useful search filters, hi-res photos, map views, local experience information, and 15+ million verified traveler reviews help you find the perfect accommodation for your specific journey and budget. - *NO STRESS* Get support. Agoda’s app saves your voucher, details, and maps right on your device for easy check-in and printer-free travel. You can manage or amend your booking anytime, anywhere. And if something goes wrong, Agoda has live agents ready 24/7 in multiple languages to make sure your journey is as smooth as it is cost-efficient. - *START EARNING* Become a host and start earning. For Agoda Homes hosts, our app lets you manage reservations and communicate with your guests directly. If you haven’t listed your property yet, go to agoda.com/homes today. It’s free! - *Agoda speaks your language* Whatever your language is you can get the best Hotel deals: فنادق أجودا,安可达酒店订房,Agoda酒店,Agoda訂房,อโกด้า,תי מלון אגודה, حجوزات,اجودا,агода, 阿勾達 , 阿勾打. To learn more about device information used in our App, including for interest based advertising and cross-device tracking, and to exercise certain opt-out choices you may have, please see our cookie policy.
easy to use
by mervcath on 2021/11/27 21:29
ive used Agoda for 10 years probably now. its always good to have it with you, giving good selections and options 👍
Don’t even try
by DashinginBronx on 2021/11/27 21:05
The worst service they charge you try cancel They don’t have a real costumer service
🙁
by waleed.23 on 2021/11/27 15:47
Bad application Most hotels don’t trust it
I trust it to always have the best deals!
by Phil.f.Vil on 2021/11/27 07:21
Working in the industry, I know for a fact Agoda as a distributor always is in conflict for rate parity agreement violation. Meaning they offer a lower price than they're allowed to. That means in many cases they have the best deal.
Booking
by DJ DMitch on 2021/11/27 01:25
Booked a room the same day of arrival. Arrived at the Hotel and the Clerk could not check me in because they were overbooked but this site showed two rooms available. Now I can’t get ahold of anyone to get a refund. DON’T USE THIS APP!
Best reservation software to use
by Waleed salsapeel on 2021/11/26 07:51
Technical support and a quick response completely different from other programs. I love it, especially in booking hotels in Asia and Egypt
Very satisfied
by FirmlyGraspiiit on 2021/11/26 04:47
I have booked rooms through Agoda and their partners in several countries over the last 8 years. I have had zero issues including with the occasional refund. In Asia particularly they seem to be the least expensive. I'm a big fan.
Could not be worse experience
by fgqbupt on 2021/11/25 08:10
We ordered the Legoland hotel and got the confirmation email before we made the vocation planning. But when we arrived at the hotel after hours of driving from north California, we were told by the hotel that they were overbooked and they couldn’t contact us because they didn’t have our contact information, they suggested us to contact where we placed the order. So we tried to call Agoda, we told the customer service the problem and each time the call was received by a different customer service, they said they were trying to contact vendor and promised to call us back in 30 minutes but never did that. After calling them 4 times and they promised the manager would call me later but never did. Our child was really disappointed and fell asleep since it’s midnight, we had to find another hotel… I am wondering why they sent the confirmation email but couldn’t guarantee it? Why customer service passed the problem from one to another then another? Why they didn’t give a reply at the time they promised? Why customer should pay for agora’s mistake? The reputation of agoda is ruined, people can’t believe what agoda has promised. You can’t expect them to do what they have confirmed and can’t believe the customer service can help to fix their issues…
Swear by this app. It is a superior user experience
by helenhayley on 2021/11/25 05:05
I’ve now used this twice with a great experience each time. The development team is gold standard. Props to the application engineers and UI/UX Designer and Developers..
Strange Going Ons
by Kai I! on 2021/11/22 23:53
Booked one reservation. Thought I did. App kept asking if I wanted to book reservation again. I slid cancel, and it wiped out my entire reservation. Started all over again. Rebooked at $2.00 cheaper than prior reservation. Hope I don’t have two reservations now.
Review
by Dober14 on 2021/11/21 07:33
Always find great deals & website is super easy to navigate!
DO NOT USE THIS SERVICE
by just be honest now on 2021/11/20 16:09
So I got the app updated all my information in it. I was getting password set up got signed in and had a booking for November 17th hours away from me. I did not book this. Called and emailed customer service told them the situation and they were calling the hotel to cancel it. They didn’t. I even called the hotel twice and canceled. I was still charged for a booking I didn’t make because customer service didn’t do what they should’ve.
Technical Issues Extremely Poorly Built App
by Tommy.0814 on 2021/11/20 09:29
I have been using Agoda for almost a year and I have to say sometimes this app just stops working, feels like internet is down, because it keeps loading the price after I see the price on the list and try to book. Sometimes it just doesn’t work properly, never loads the price on the confirmation page, keeps saying my card number is wrong while it is perfectly right. Fire the software engineers stupid Agoda!
Awful
by RetroRoller on 2021/11/19 03:28
They are great if no problems come up….however if an issue does come up, there is nobody to talk to. My hotel says I need to talk to someone at Agoda about my booking and it is IMPOSSIBLE, no way to contact them. Even the chat only takes pre-programmed FAQs, no keypad or anything. Unreal. I’ve used them a few times before with no issue, but the one time there is a problem they will leave you hanging. Use someone else
Terrible
by Rollie Peterkin on 2021/11/18 17:54
It keeps telling me the rate up front then when I go to book it it says someone has already reserved the room. I keep refreshing it and trying different dates and it says it’s available until the final step in the process. Oh but by the way there’s a more expensive room available. Such a bait and switch. Definitely not gonna use again and deleting the app.
Rip off
by burdsy on 2021/11/18 16:56
So I had booked a hotel at Harbor inn in San Diego. Upon arriving to the hotel I was told I would need to pay $200 with my debit card and a $15 service fee. I refused to pay it and I called agoda back to explain and I got some women who barley understood English and said I will have a supervisor call you back and guess what it’s been about 10 days now and no one has called me back. I want my refund back
Amazing app, easy to use
by solez79 on 2021/11/18 13:28
I love this app, they give me points every time! Smooth check-in always!
Good app, good prices
by SomeKindOfGinger on 2021/11/17 01:37
I was hesitant about Agoda at first, but I've had good luck with all my bookings. I've made 6 bookings so far in the U.S. as well as across Asia with no problems. Then I've had to cancel a bunch when the pandemic hit and had no problems there either.
filters havent worked correctly for months
by Anon3gs on 2021/11/16 11:51
agoda is great to find nice low prices however the filters have not worked for months now, I mean it’s ridiculous for a problem like this to last so long thru many updates
Good phone help
by Teacher of Ancients on 2021/11/15 06:15
My family and I were in difficult travel situation where we had to quickly change our booking. Because of various reasons that I won’t explain here, making changes online wasn’t going to work. I called Agoda and it seemed that they had around the clock personnel ready to pick up the phone. The person on the other end spoke good English, understood the problem, and made the changes we needed. This was not what I had experienced with booking.com a week before.
Quick and simple..
by kennz88 on 2021/11/15 02:57
Booking my stay has been quick and easy..I actually downloaded 3 booking apps and in the end I chose to finalize my booking with Agoda. It’s user friendly and fast to complete..will definitely recommend to my friends but they already use it.
Great App
by Sexy GlamMa on 2021/11/08 15:59
I’ve used this on almost every occasion. Each time the experience was great. Highly recommend. Good discounts a plus! Reasonable prices. Quality hotels.
Downloading and try to remove
by TRG1971 on 2021/11/05 19:06
I downloaded this app for travel purposes. Once I realized I did not like the app so much, I removed it from my iPhone. Then I started noticing that the app was hiding in the background without being download it the next day. Mind you I had already deleted the app and removed it from my phone… I have removed it now after three months 20 times. I’m wondering why this is happening. I’ve wrote to them and told them that I would not like to see it on my phone one more time if I did I’m going to seek legal counsel against the parties who continue to be uploading it onto my phone. This is not a good app I believe it is a scam please do not download it. It will not be completely removed off of your phone, it will keep attaching itself to your phone. I’m not sure what it is but, I’m very unhappy with this matter. So I’m reaching out to my lawyer today in reference to the app and the developers and see what they can do for me. Steer clear from this one
Cravers Hotel
by FreeFridaygamer on 2021/11/05 15:21
I am Eunice Njoroge and I booked with you to stay at Cravers thika on 31st October, however, when I got there they had a completely different booking for me. Despite showing them my confirmed booking and payment, they were very rude and unproffessional. They kept me for hours until late and I had to leave at 3am and I had no where to spend the night. I have been calling them for a refund since it was their fault and they called to apologize and explain the same, but they have not refunded. Please assist.
Cool apps
by jdgm2008 on 2021/11/03 00:11
Just easy access
Great deals.
by Steveboni on 2021/10/31 22:42
$350 for 3 nights at the Hilton Downtown Atlanta $230 for 3 nights all inclusive at Riu Republica in Punta Cana. You gotta do some searching and you’ll find these amazing deals.
Great deals
by Gusvida on 2021/10/30 09:06
Easy to book, great prices
This is a Fraud
by Samiii234 on 2021/10/29 19:31
This is an over seas company with no customer service at all. When you call you will never get a real person. Ask yourself, Do you really want to give your Credit card information to them?
Simply amazing!
by DnaLoR23 on 2021/10/28 12:24
Booking a room using Agoda App is always a breeze and they offer tons of discounts and great selections.
Where did the chat go
by Gamer564098 on 2021/10/28 06:54
Cannot talk to a human and the boy has limited options for help. Was promised a refund for a stay and no way to proceed.
The worst
by ebeter on 2021/10/28 06:31
I was amazed by the cheap rate. Only to have a headache with this app. To not be able to cancel reservations is a huge inconvenience! Had to call the hotel to get help with my reservations. Should just paid a little more and won’t have had a headache
No customer support
by astridimdira on 2021/10/25 20:55
Their payment options out limited and have no useful customer support. I’m at the risk of having my booking from 5 months ago canceled and my trip is only 4 days away
Easy and you really get what you paid for.
by Mango Saipan on 2021/10/25 02:01
I used this app to book a 10 day stay all over Japan. The app/website was easy to you, clear about amenities , offered a lot of photos and reviews about where I would be staying and lastly they had great comparable deals for rooms. Now I’m using to book for a short weekend in NY and booked a room with in 15 mins.
Great deals
by i love this brand on 2021/10/24 06:28
I tried agora 4 the first time & it was a great experience . I’ll use this website for my upcoming bookings.
Excellent
by DrPrChula on 2021/10/22 18:54
In the past yr I've booked several stays and all as expected and service is amazing
Works great. No problems.
by TexasFugitive on 2021/10/22 18:11
Always get the hotel and price as promised. Shopped in several areas, but only used for five or so purchases so far.
No help or customer support
by Nitin5acc on 2021/10/17 17:12
I booked a hotel with airport transfer but hotel refused the same. I wanted to reach out to Agoda to rectified them same but there is no way to contact an actual person for the same. Only and only auto reply and auto responses for general queries. This is terrible, what should a person do in such situations ? No help in case of discrepancies?
اسواء برنامج ف التاريخ
by اسواء فندق on 2021/10/16 19:08
حجزت غرفة في فندق هيلتون كومو ليك مع إفطار ويوم وصلت الاستقبال قالولي مافي حجز مع إفطار ويوم اطرش لهم ايميلات محد يرد على وانا والله حاجز الغرفة شامل الإفطار ولا يوجد خدمة عملاء للتواصل معاهم ليش!!!!!!!!!!
Best app for hotel booking
by rickyygoyal on 2021/10/15 10:35
I found this app very easy to use and always get the best deals for my booking.
Add Discover card please!
by ph!z on 2021/10/11 02:39
I’ve had great experiences with this app. Good prices and hasn’t give me any issues. However, I use a Discover card for everything travel for its rewards purposes. Obviously cannot use it on this AP. This could sway me to use other aps in the future unfortunately.
Great
by cri717 on 2021/10/10 23:51
I have never had an issue with Agoda, always great reservations
Reschedule
by AnnMarieSL on 2021/10/09 18:16
There was no box to change dates but after canceling and submitting a return of cancellation fee, it was approved immediately. I wish there was an easier way to change dates but very satisfied in all!
Excellent App
by 2PTJ on 2021/10/09 12:37
I recently started using the app, it’s effective efficient and easy to. The discount the app offers beats all other app I have used previously.very satisfied
We love Agoda,
by Stan&Da on 2021/10/08 15:49
We love booking all our weekends or Vacation trips with Agoda travel we never use any other travelAgency,
♥️🤳🏼
by beachtetz on 2021/10/08 07:14
LOVE the MOBILE APP! It’s super easy to use, plus the rates end up a few $$ cheaper than the “non-app” agoda rates you’d find online. When compared to other travel/booking companies, you probably won’t find anything more simple/user friendly and cheaper than this.
Great
by FaHaD_9 on 2021/10/06 21:53
Great, nice app
Perfect
by Oo-alba7ar-oO on 2021/10/06 09:35
All is perfect
Easy to use!
by Palak Quinn on 2021/10/06 03:17
I’ve been loyal to this app for a while. I love it. Very easy to use.
Excellent
by Chiu313 on 2021/10/06 01:37
App works well and user interphase is easy to navigate!!
Happy person
by Samyso on 2021/10/04 21:46
Yes, I’ve been using this app for almost a decade already and very happy with it. Satisfied customer!!!
Best deals guarantee
by Sponh on 2021/10/01 23:43
I spend a lot searching for a good deals for my vacation this week and hands down the best deals.
Agoda
by Bubmayhew on 2021/10/01 15:52
I’ve been using this app for a couple months now and have booked 6 different stays and every time it’s exactly what it says, clean, easy, cheap, and convenient!! Love this app!!
Great booking app!! Competitive prices!!
by Tsheba on 2021/09/30 23:20
I’ve had nothing but good results from using Agoda!! I use them for most everything I do as travel goes. I’ve had great experiences with the buy now pay later process, it really helps when you are undecided and you can change your mind at a later date. All my friends contact me to book their rooms to find the best rates on Agoda!!
Amazing
by icedtea34 on 2021/09/30 22:07
i always book with agoda when im in asia, but now i use them side by side with priceline looking for cheapest rate i guess they both share their inventories across there app platform.
Application
by sulaimanMoh on 2021/09/30 13:22
It is so nice application and helpful, I am using it for more than 7 years ,, I am happy with it
I can dig it!!!
by ashstro on 2021/09/30 02:31
Prices are good and app is easy to navigate! 👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼
The best ever!
by SilentJaguar850 on 2021/09/29 21:49
I’ve tried every single booking app that exist and this app is by far (leaps and bounds) the best one ever!
Very convenient
by Qutii_pii on 2021/09/28 22:47
Very convenient and easy to use. Those discounts and especially the promos ontop of the already good prices is 100/10 in my book!
Satifecho
by joediel on 2021/09/28 05:30
Super super me encanta la app
Use the website; App is buggy, useless and full of scams. Better yet: Avoid Agoda altogether.
by Zak MacKracken on 2021/09/27 12:54
Is the app from the same company who runs the website? Login problems, tons of hidden fees, rates in the app are different from the rates on the website, false “discounts” which only bring artificially inflated prices down to actual values (“You saved $9,999! Such joy!!”), with useless tiers like “VIP” which do nothing, spam in email, hotels which take your money but provide service which is different than what is advertised, and worst of all, Agoda tries their hardest to prevent you from contacting human representatives for customer support. The Agoda app is a borderline scam and fraud operation, and the website isn’t much better.
Don’t use
by Daniel Bentley on 2021/09/25 07:45
I booked a flight they canceled the flight but Agoda never contacted me.
Live,Love
by Cynt Moe on 2021/09/24 18:20
I’m so in love with this Agonda App,it helps me book with confidence😊😁😏
The worst place to book a hotel ever!
by Mcswaggeemoneynympho on 2021/09/24 04:52
The worst place to book a hotel ever! So I booked a room and I went to the address and it was the wrong hotel! I called and asked them to rebook me to the correct hotel and I have been waiting for the past five hours with absolutely NO RESOLUTION! They said they would call back and never called back. I have called five times and still no resolution. They need a class action lawsuit against them! This the worst place ever! DO NOT BOOK WITH THEM EVER!
Overbooked and turned away
by Jeff.e.7 on 2021/09/20 04:01
*CAUTION* my wife, our infant son, and I were turned away from our hotel when checking after booking through Agoda. We tried to check in around midnight after a wedding but the hotel was overbooked due to some error on this site so we were forced out. Luckily we were only 4 hrs from home so we’re able to drive back but it was extremely unfortunate, unreliable, and unsafe. Do not recommend.
Fake Pictures
by stacksbundle on 2021/09/17 23:20
Misleading and inaccurate pictures for some hotels. To the point that the room is entirely different than what Agoda advertises. Refuse to refund because support does not understand the issue.
Taxes
by Papaya Maia on 2021/09/17 01:33
This is the only place that doesn’t charge you up the butt for taxes thank you!!!
Best Deals!
by montainz on 2021/09/15 22:04
I have been using Agoda for at least 7 years now and I haven’t had any problems with my bookings, both domestic and international. I will keep using Agoda for my future trips.
LOVE IT!!!
by boostylikess on 2021/09/12 22:05
I thought I was getting “good” deals on these other websites/apps until I came across AGODA. I am a frequent traveler to Las Vegas and we all know how pricey it can be. This is hands down by far the best deals!
The app is designed to extort you
by Volt🦾 on 2021/09/09 22:47
Be careful what you book. Full of promises and doesn’t offer refunds even if you cancelled weeks to the date. They’ve partnered with certain hotels to make sure if you book you can’t cancel or reschedule and can’t get any refunds whatsoever. if you see an offer too good to be true then make sure you confirm the google hotel rating before booking. The Customer service only reminds you of the policy you accepted after you’ve been extorted and blames it on the hotel who are helpless
ممتاز
by Zozo1919 on 2021/09/09 11:06
ممتاز يستاهل
Worst app and customer service ever
by Chandelier269 on 2021/09/06 15:28
They charged me for the booking, send me the confirmation email and later they just CANCELED my booking “because they couldn’t charged it. After i checked with my bank they DID CHARGE and the day after they canceled my booking 2 days before my travel and then the mail says they will give me back my money in 10-15 days?! No thanks, i will not be using this cheap app again. Its been more than 15 days and i still haven’t received my money back. I will not recommend this app even if its the only app in the world. You can’t just play with your customers money and bookings.
Agoda
by sugababi31 on 2021/09/02 19:40
I have nothing to say wrong they better then booking or any other site so far
Most used app
by 12iphonemini12 on 2021/09/01 06:18
This app has save me a lot of cash and probably given more business to small places. I love it
Fast, cheap no hassles, good customer service
by Rose_budz on 2021/08/28 22:28
I got a great price, and then I had a problem and I had to change everything. Customer service handled everything for me …. top-notch customer service! Well done.
Good hotel booking but TERRIBLE flight reservations
by J.C :3 on 2021/08/28 17:12
I have been using this app over 4 years now.. mainly for hotel and accommodation booking and it was alright. Not really much problems with that. HOWEVER flight booking system has got to IMPROVE!!!! I made a one way flight in mid-late August and it took longer than 2 days to send me a confirmation of the flight booking and that did not include any e-tickets.. So, I had to call the airline and get a e-ticket link sent to me… and hey if that way all I won’t be here complaining.. When I got to the airport on the day of departure, the ticketing crew said they could not find my e-ticket number. They kept asking if I made a cancellation and made a new booking. I said ‘no’ and they kept checking.. Turns out that AGODA did cancel my booking after sending me a confirmation email and re-booked the flight for only god knows why. And decided NOT to TELL ME THE NEW BOOKING NUMBER. Thanks to them, I almost missed my flight. I will NEVER use the FLIGHT BOOKING via AGODA. Thanks :)
Mi reservación
by martinez504$1 on 2021/08/28 03:50
Estoy muy satisfecho por los precios y lo fácil para hacer esta reservación espero dejar una reseña en mi estadilla
Good application
by د.عادل السويدBe SmiLe:) on 2021/08/27 15:54
Excellent app, but browsing is slow at times
Been Using Agoda for Years
by CRHawk64 on 2021/08/25 07:11
I’ve always had good experiences with Agoda when booking rooms in Thailand. Great rates and free easy cancellation makes for an excellent experience.
Happy
by rockie robbie on 2021/08/24 12:01
Very easy to book. Thank You
Not Bad
by mpabrabam on 2021/08/21 07:44
I book through the Agoda app and it was successful so I am happy about that plus I was able to receive a discount :-)
WORST APP EVER
by berrrtr on 2021/08/18 15:35
Do not, I repeat do NOT book through this app. Booked a hotel 3 months in advance, had to cancel to do COVID. Was MONTHS within the refund policy, and they KEPT MY MONEY. $1300 later, no email responses. No attempt to fix the issue. Worst platform ever, stick with Airbnb
Horrible
by sarah Metel on 2021/08/16 23:12
I was able to cancel and was told I was Hong to get a refund. It’s been over a month every time I call I get told to wait was another couple of days and I still have not received my refund. I keep going back-and-forth between them and my bank and they keep insisting that I got my refund and my bank says they did gave my refund but took it back the same day. Don’t use this app.
Lowest Prices
by brookeb5858 on 2021/08/16 19:25
Lowest prices every time and more options than any other site
Promo code
by TweeMee on 2021/08/16 06:39
Unable to add promo codes given to me.
Great deals
by tesha7 on 2021/08/13 23:31
Coming on here I always find the best deals with the option to pay later which I love
Four Queens Vegas
by one4sex on 2021/08/13 11:04
This is my fifth time booking with a Agoda always get the best price on the rooms and everything promised on my stay at the Four Queens. Prices much higher at the other sites I checked. I like the free cancellation and pay later option.
Easy to use
by Ernzo2 on 2021/08/12 18:17
Offered the best price
Poor customer service
by madhur abraham on 2021/08/12 10:50
Gayahtri a rep from Agoda just don’t have correct information and is misleading, never expected this from Agoda considering the kind of stature they have in travel agent market
A little overwhelming
by Trvlgrl77 on 2021/08/12 07:13
Some info displayed is overwhelming and can cause confusion. Otherwise, they seem to have good deals.
SCAMMERS. BEWARE.
by Happysmile14 on 2021/08/11 21:46
We booked with Agoda for a RIU hotel. They tell us we booked for 2 adults and 2 children, when on the website we booked 4 adults. The ages were 13 & 8 when it was 13 and 17. We waited over 3 hours and went on the phone with 4 agents. Screw agoda. This is a scam.
Love Agoda!
by jvhj bb on 2021/08/11 07:28
Best place to book hotels! Cheapest rates I’ve seen yet!
Don’t Use! Non-Existent Support!!!
by jug nj dtcregkr on 2021/08/10 10:41
I had a hotel cancel on me at the last second and then secretly charge me still but the only support that Agoda offers is a FAQ and chat bot. That’s it! Not even an email for support. So if you have something like this happen to you, there is no resolution possible and you get cheated out of several hundred dollars.
Fast easy cheapestPrices in Covid
by RloInLasVegas on 2021/08/09 08:02
Easy and no credit card required for lost rooms
Scam
by Frankoooooooortghc on 2021/08/09 05:52
They lure you in with a cheap rate and then you STILL have to pay the hotel’s fee when you arrive, which is upwards of an additional 50% of the cost you just paid. 👎. Do not use this site!
Great App
by Imjussju on 2021/08/09 04:17
Very reasonable prices and easy to book
Great app and good prices
by dune321 on 2021/08/07 08:26
Very easy app to use and good prices. Good service and grrat help when problems arise. I use only Agoda for travel.
Do not book hotels from this app
by Kou_Loonies on 2021/08/06 06:45
I booked a hotel in lower Manhattan New York with this app. It was near Chinatown and the address showed that it was in lower Manhattan near Chinatown. The map even showed the hotel is at lower Manhattan. So I booked the hotel for 3 nights. I paid a little for the option to cancel my hotel if anything happens. After I paid I found out that It actually didn’t put me on the option to pay a little extra to be able to cancel my stay and get my refund. Didn’t think much of it because I was going to make the trip anyways. Come to find out the hotel actually wasn’t even in lower Manhattan. When I got the confirmation email, it showed a totally new address which says it’s in New Jersey. The email also had an attached PDF file and in that PDF file it says that it’s in Chinatown New York.. so I looked up myself on google maps to try to find the hotel but I could not find it on the map at all in lower Manhattan. Their website was not helpful at all for me to dispute this. They provided me with false information. I will be disputing this with my bank and I have proof of the false information they provided on their app. I advise others to Never use this app!
Eazy peezy
by drgelsey on 2021/08/05 07:45
Great variety of booking choices the pop-up guy is fun with savings, great experience!
Saving me a bunch!!!
by FermROY on 2021/08/04 15:46
Compared it from the other site… Agoda got the best price and has a lot of options.
Got lucky…but confirmed accurate reservation with property to be sure.
by Worth the savings on 2021/06/23 04:56
I’ve booked three stays with agoda in the past 6 months. Each time I received the stay, in the intended room I booked. All three stays were at a resort in St Pete Beach, Florida. I have to say that Agoda has some “extra” room categories that are actually duplicates with different titles. So you may book a gulf Front suite for $225 and a sea view suite for $300 and they are actually the same suite. I recommend doing your research, which may include looking at other sites/property site or confirming with hotel. It might be extra work but the savings on Agoda made it worth it for us. I actually also confirmed with Agoda app under bookings and with someone over the phone with Agoda. Each time the information matched up. Felt especially confident after hotel directly was able to confirm after booking. Have to say, I’d do all these things, with any third party booking site.
Infuriating experience
by Bc032885 on 2020/11/18 16:12
I booked a room at Motel 6 for $40 on Agoda. There is a timer on the booking page that clearly says my rate is being held so long as I complete the booking within five minutes. I did. A few knifes later I get an email stating that my booking was canceled due to “an unforeseen technical error.” I went back to book the room again. Now the rate is $49. I had just barely enough to pay for the room at the $40 rate...a rate that was being held if I completed the order on time - which I did! I called customer service and (after about 15 minutes of arguing and begging) they finally agreed to compensate the difference in “agoda cash” which I could apply to the booking. Fine. So I went to make a new reservation, except on the check out page there was no option to apply the agoda cash. Turns out the property is a “pay at hotel” property, which evidently means I can’t apply agoda cash to it. So the $9 of agoda cash that they begrudgingly gave me when they screwed up does me NO GOOD anyway and doesn’t actually compensate me in any way. I still don’t have any way to pay the higher rate and I have no way to relocate to some other property. What a load of garbage! The site clearly guaranteed that rate if I completed the booking in time! And I did! I held up my end of the bargain, you should too! Never using agoda again and will be reporting this story through every agency I can think of and sharing it through every social forum I know. Bunch of garbage.
Could not be worse experience
by fgqbupt on 2021/11/25 08:10
We ordered the Legoland hotel and got the confirmation email before we made the vocation planning. But when we arrived at the hotel after hours of driving from north California, we were told by the hotel that they were overbooked and they couldn’t contact us because they didn’t have our contact information, they suggested us to contact where we placed the order. So we tried to call Agoda, we told the customer service the problem and each time the call was received by a different customer service, they said they were trying to contact vendor and promised to call us back in 30 minutes but never did that. After calling them 4 times and they promised the manager would call me later but never did. Our child was really disappointed and fell asleep since it’s midnight, we had to find another hotel… I am wondering why they sent the confirmation email but couldn’t guarantee it? Why customer service passed the problem from one to another then another? Why they didn’t give a reply at the time they promised? Why customer should pay for agora’s mistake? The reputation of agoda is ruined, people can’t believe what agoda has promised. You can’t expect them to do what they have confirmed and can’t believe the customer service can help to fix their issues…
Unethical billing practices!
by Kofi81 on 2019/10/11 04:06
Terrible service!!! I looked at the reviews, saw my price, booked online and I was charged $30 more than the advertised price, although the site said “taxes and fees included” on my final price. It also said “you will pay at the property” and “Book Now. Pay at hotel.” My bank put my business debit card on hold because the transaction was run out of the ordinary from Bangkok, and also there was a $300 charge on my card that I was never told about and did not authorize. Well, the card was blocked. The transaction did not go through. And my wife, myself, and my 2 year old were outside the apartments in a big city for 1 hour while I was on a text exchange with customer service, who contacted the facility manager. The manager called me and would not let me in because they could not authorize the hold, which was blocked on my card at my out of state bank that I could not contact until the next day. Security was parked outside with his flashers on while we waited the last 20 mins. Embarrassing and frightening. Frustrating and hidden charges. I was left with my family and I having to go out of town to stay with extended family who had to stay up late to accommodate us. Never again.
Do not book hotels from this app
by Kou_Loonies on 2021/08/06 06:45
I booked a hotel in lower Manhattan New York with this app. It was near Chinatown and the address showed that it was in lower Manhattan near Chinatown. The map even showed the hotel is at lower Manhattan. So I booked the hotel for 3 nights. I paid a little for the option to cancel my hotel if anything happens. After I paid I found out that It actually didn’t put me on the option to pay a little extra to be able to cancel my stay and get my refund. Didn’t think much of it because I was going to make the trip anyways. Come to find out the hotel actually wasn’t even in lower Manhattan. When I got the confirmation email, it showed a totally new address which says it’s in New Jersey. The email also had an attached PDF file and in that PDF file it says that it’s in Chinatown New York.. so I looked up myself on google maps to try to find the hotel but I could not find it on the map at all in lower Manhattan. Their website was not helpful at all for me to dispute this. They provided me with false information. I will be disputing this with my bank and I have proof of the false information they provided on their app. I advise others to Never use this app!
Not recommended at all
by Tambi Ishak on 2019/11/28 07:47
I don’t recommend Agoda as it’s not that legit as it seems to be, I had an issue last night where I had booked two nights in a hotel in Abu Dhabi - UAE and the app has confirmed and amount has be deducted from my credit card then after few minutes I was surprised by an email from Agoda claiming that a tech error had happened and the booking didn’t go through and the amount which has been deducted will be returned but it may take 30 days !!! So I tried again to look into the same hotel I booked in and found that the price has raised up for no reason for the same offer !!! And this all was just in minutes. So it didn’t go well at all. But the other big issue which I faced with them and it’s totally linked to them is that my credit card details was stolen (while I was booking using their mobile app where these transaction should be more secured) so I was surprised that after 3 or 4 hours my credit card was used to buy stuff online it was bought from “Estee lauder online” !!!! So I had to block my credit card and report this transaction with my bank to run an investigation about it. So it’s not legit at all !!!!
One of the best hotel discount apps for Asia
by Rajgeh3339 on 2020/06/24 06:20
Update: developer sorted the issue quite quickly, read the previous review. I’m still note sure about the flights section, will give it another try once the borders open up again OLD REVIEW: I’ve been using Agoda for almost a decade, always been happy with their service...so when they added airlines, I jumped on it and bought ticket to Seoul. That was the worst decision, they use a 3rd party provider which complicates things to say the least. Even though the airline cancelled my flights 3 months back, I still have no confirmation of my refund...last email I got from them (2 weeks back) it says we will let you know between 2-4 months!!! That will be a whole 7 months I have them $1300. Every time I call, I’m told they have no feedback from their partner....which obviously doesn’t fill me with confidence. The funny thing is, I booked a hotel at the same time and that’s been as painless as ever, the moment I called them explained the situation....I got a full refund, even though I had no cancellation policy. Avoid booking a flight if you can, I will still recommend the hotel side.....if they a better partner for flights or go direct I would reconsider. Until then, fool me once shame on you, fool me twice shame on me.
Forced cancellation three days before the trip
by Hana Ling on 2019/11/11 02:02
So i got an email 5 days before the stay saying that my credit card did not go through (which the same card had no problem on another website when I booked it later). They said that I need to redo my payment within 44 hours to avoid booking cancellation, they also gave me a link to redo my payment. My card didn’t go through again, after a few attempts, the link showed “Sorry, this link has expired and can no longer be used to pay for this booking". So I went back to the app, there is no place in the app that I can redo the payment to avoid cancellation, the app said that you need to open the link (which was expired) that was sent to your email in order to pay. So that was a bug in the app. I tried contacting agoda customer service and got no respond, I tried calling the hotel and no one spoke English. Then I received an email from agoda saying that my booking was cancelled because I did not made the payment on time. I ended up needing to book another hotel three days before my stay, which the choices left for me were pricy hotels and bad locations. So yea, no more agoda for me.
Spent too much to deal with this
by KiaraJJJ on 2021/01/08 14:49
I’m so tired of this company I made them close out my account just now. Let’s start with their misleading “platinum status” they claim I have that shows no benefits of having. It states that I can get an extra 25% off of my booking. When I call to see why this isn’t happening when I try to book a hotel they claim the hotel I’m at may not participate in the deal....Even though the platinum status (minus the percentage off) automatically attaches itself to the hotel I’m trying to book & even says I can get Agoda cash if I book it so that makes no sense. What con are you trying to pull, Agoda? Then when I tried to book later reservations through this app it now keeps claiming that for “unforeseen reasons” they were unable to confirm my reservation. I call only to be told it’s because they can’t confirm there are available rooms, but I’m in the same room I have been for a couple months & the people downstairs state there are rooms available. I spent too much money with this company. From their failure to accommodate a customer, false advertising, to the conflicting information I get each time I call, I’m over it.
MONEY STEALERS
by Se1002 on 2020/10/15 03:56
Well.... The facility was not appealing in person. Room had very little to no air flow. With the poor air quality (wildfires), the breathing air in the hotel was concerning to my health as I already suffer from asthma and environmental allergies. It was small, crammed, and stuffy. I was already beginning to experience an asthma flare up and allergy symptoms. Anyway, I ended up NOT staying there at all! I booked myself another hotel elsewhere. I wanted to get out of the hotel I had booked with Agoda so desperately that I even wasted more money than I had budgeted for. I don’t regret it. I do however regret booking through Agoda. The hotel was willing to refund me my money, BUT they couldn’t because I booked the rough a third party (Agoda). I still left knowing I wouldn’t get a refund. I tried to speak with Agoda customer service, but there was no way of getting through or getting someone to call me. Unfortunately, this is the first and last time I ever use Agoda! I will definitely not recommend Agota to anybody. And if I hear someone is trying to book through Agoda, I will definitely share with them my experience and convince them not to use Agoda!
Lie customers
by virak song on 2019/05/29 17:46
Hidden fee. Extra fee is not shown when shopping a hotel to make the hotel to be cheaper on this app comparing with other app. It is hard to write a review on this app to be posted. Your review on this app must be reviewed by Agoda and may never posted if Agoda reject when your issue is related to Agoda too. Never admit Agoda false and always through issues to others that costs a problem. This app is not on customers side. Quick reply, but no real resolution to be resolved. If you book this app and pay up front, you will never be refund; even though, it is not your false after booking. If refund, booking fee remaining kept. Better to stay a way this app. If you book on this app, only book for one night. Don’t ever book more nights on this app. If you failed to arrive the first night, all booking nights will be cancelled and no refund to be given. It makes no sense to cancel all booking nights when paid upfront and fail to arrive a first night. The posted room on the app may not the same picture room at the hotel. Better to see in person before booking on the app.
Poor customer service and site issues
by Crys31607 on 2020/06/24 15:30
Booked a hotel and the booking went fine. Then got an email that there was an issue with the card used for booking. Re-entered the card details and got an error, tried another card and got the same error. Had me thinking I was on some phishing site that commits credit card fraud. Emailed customer service who then turned around and said my booking was confirmed. Only to get an email from the hotel through their site saying my credit card had an error, emailed the hotel that the booking was confirmed. Then woke up to an email saying Agoda canceled my booking because of card error. What’s even more lovelier is that the not so nice customer service email basically accused me of not having a valid card, a card with insufficient funds(eye roll), and that my card may not have the ability to be used in foreign areas. Funny cause I’ve been living overseas for the past 5 years with these same cards/accounts and used these cards that same day and to this day. Now I have to monitor for credit card fraud thanks to their inaccuracies
Agoda lost its credibility
by acon.g on 2020/03/07 07:50
Please let this be a warning when booking on Agoda. Today I found out that Agoda doesn’t perform due diligence on the properties listed on their site. Nobody actually goes to the property to make sure it exists! I booked this property (Myna b307 Hamilo Place, Nasugbu, Batangas, Philippines) for my brother and another guest. Agoda sent me a confirmation number, and a receipt stating full payment for 2 nights. Went to the property based on the Agoda map but was told by the guards of Club Punta Fuego (where the supposed property was pinned), that Hamilo Place is about 9 kms away. So they drove to where the property is, and in fact it existed, only about 9 kms away from where it is on Agoda’s map. The receptionist couldn’t find my booking. I called Agoda and was told they will get in touch with their “hotel partner” who will get in touch with the property, then they’d call me back. They never called back but they sent an email saying they couldn’t reach the property. I replied asking what my guests should do? Agoda sent an apology email but never offered an alternative. Unacceptable and very unethical. I need my money back.
My favorite hotel website
by noseesa on 2018/05/04 10:57
I use agoda almost exclusively because it’s the easiest to use with the best photos, info and filters. Would be awesome if I could book two different kinds of rooms at once. I recently booked a room for my parents at the same hotel with myself and my husband. My parents can afford a nicer room and I had to go through the checkout process twice because agoda won’t allow you to choose two different classes of rooms at the same time. Just a little annoyance. Also, I’d be so happy if we could sort hotels based on how highly people rate them. We can only do it based on price or hotel star rating. Stars aren’t nearly as important to me as customer satisfaction. Even if these things don’t change I’ll be a loyal customer, though. Thanks for having my back over and over, agoda!!!
Agoda is the worst
by Disgusted with Didi on 2019/03/05 12:16
The app is okay, but Agoda itself is the worst. I’m pretty sure all the agents are off-shore, and the customer service is the worst. They left me and my boyfriend stranded in the middle of China during Chinese New Year because they didn’t actually book any of the rooms even though we’d paid. Then after an over 40 minute phone hold, international calling btw, at 6 pm after a 16 hour train ride, they promised a $150 return for another booking — they never honoured it and changes the stipulation for it. Then they did two double charges for rooms in Cambodia and charged me for a room I never booked through them in Thailand. I had booked it using Booking because I was so sick of them and their app issues, luckily, Booking didn’t precharge me like Agoda did (I never even consented to the booking) and the hotel was awesome enough that they just canceled the Booking res since Agoda already took out my money and didn’t make me go through the hassle of a fruitless fight with Agoda. Again. Never use them. Never using them again.
So far so good
by NJNYtraveler on 2020/12/28 07:24
We’ve used this app and related website five times for 1 and 2-night stays in the last month, during a highly stressful period. The rates for two if the nicer chain hotels in our area were the best on the aggregator apps we use and hotels would not match them when phoned directly, so that’s one huge plus. The other is our luck with customer service. Twice we made errors in our booking (typed wrong name / wrong date) in our distraction during our emergency and both times Agoda was able to address the change last minute with really patient and efficient customer service. I’d never heard of it before this month so that was a surprise. So...so far, so good!
Downloading and try to remove
by TRG1971 on 2021/11/05 19:06
I downloaded this app for travel purposes. Once I realized I did not like the app so much, I removed it from my iPhone. Then I started noticing that the app was hiding in the background without being download it the next day. Mind you I had already deleted the app and removed it from my phone… I have removed it now after three months 20 times. I’m wondering why this is happening. I’ve wrote to them and told them that I would not like to see it on my phone one more time if I did I’m going to seek legal counsel against the parties who continue to be uploading it onto my phone. This is not a good app I believe it is a scam please do not download it. It will not be completely removed off of your phone, it will keep attaching itself to your phone. I’m not sure what it is but, I’m very unhappy with this matter. So I’m reaching out to my lawyer today in reference to the app and the developers and see what they can do for me. Steer clear from this one
CHEAT. Don’t use this app. They Cheat.
by JoshuaGoodmanIowa on 2019/04/02 06:55
I searched for hotel in Ho Chi Minh for April 2-3 before my visit on March 31 when I was still in Hong Kong. For some reason this app pops up and offers me a “super-deal” and I gladly accept this deal without a detailed reading. Now here comes the CHEATING, the date is not April 2-3 but March 31-April 1. I have no way of visiting this hotel because I was in Hong Kong ! I called several times to Agoda and this hotel refused any negotiation regarding of the refund of my lost. I work in Internet Marketing industry, I suddenly realize that I have become a victim of a designed scheme of internet marketing cheating. They buy advertising banner for very different dates and decoy customers with a good deal and in reality customers have no way of living in this hotel. This trick is just a blatant cheat and Agoda customer service promised to look into it with promise of emails but I got no single email so far. This is such a breach of decency of business. Don’t trust Agoda, use Booking instead.
Lancaster hotel in Mactan, Cebu Philippines
by gajdhyuoihhfdka on 2020/01/14 13:20
Very disappointing. Not safe, no wifi, no phone. The room is dirty and dilapidated. I have pictures to send. You should not call this a hotel. It is a dump. Toilet does not flush, and we have to go down to front desk to report and maintenance guy came and said he will fix it tomorrow. Not staying here another night. Not deserve a star at all. Agoda this place is in contrary to what you state in your website. NO WIFI at all. Not even a phone to call the front desk. Where can I download my pictures of this place? Lancaster Hotel room C 413. Please respond, thank you.
Awful app for booking the hotel
by EchohW on 2018/08/10 18:30
Don’t use it ! They canceled your order without notice!!!!! If I could I definitely put 0 star! Never use again ! We’ve booked hotel (San Francisco for 2 night (August 16-18)bay landing hotel at July 18,they’re canceled my order without the notice me ? I can not imagine if I didn’t review all my schedules, fortunately I had reviewed. For sure I order it and called bay landing hotel to double make sure I got this order, the hotel confirmed, but things is this app sent me a conformation email, asked me to upload my ID and major credit before August 13, I really did at August 8), but they still cancel it! I don’t know why they kept my ID and major credit??? I guess that must be someone pay higher price for my two nights, really disappointed! Never use it! And I will sent this experience to my feedback share with my fans. I called the customer service they told me that’s not their problem ! It’s system canceled my order, they’re refused to say sorry to me.
DO NOT USE- SCAMMED OUT OF $350
by Lyndseeeyyy on 2018/08/18 14:45
ZERO STARS. we booked a hotel for the following day and there was “one room available” we thought it was weird because there were zero rooms available on the reliable websites- orbitz, Expedia, etc.- we booked, and had $350 taken immediately out of the bank account. When we showed up at our hotel the next morning there was no record of our booking at the hotel (which was SOLD OUT), we had no confirmation email, and whenever we called customer service it was completely automated.. when the customer service wanted our booking number (which was never sent) we were promptly HUNG UP ON. This happened multiple times even with the 5 star hotel calling to try and resolve the issue. On top, we found out their customer service is only open mon-fri 9-5. So we are now out of $350 and need to pay a second time for our hotel room at the same day rate of $500+. This website is ran out of Singapore and is a scam.
Do not use Agoda to book a hotel you’ll be sorry
by llamas edu on 2021/07/20 05:52
Here is my sad story, book a hotel room for my sons birthday near Disneyland, they charged my card the very moment, next day they email me from their fraud department saying that they need it a picture of my ID and Credit Card ( red flag) Called the Hotel asking if that was their policy and they say no, try to contact Agoda and not luck they do not respond to emails, there is no a phone number to call . Found a number from New York office nothing, they send me another email the day of my arrival saying that I have canceled my reservation NOT true.. they left me without a place to stay for my and my kids, unforgivable who does that.. evil company .. Beware I’m still dealing with refund money.. Donnot use them Hotel manager told me is not the first time that happened and that everyone has something to say about Agoda… please stay away …You Been Warned!!!!!
Mimidi
by mimi and pawpaw on 2019/02/27 06:48
The room was very nice and clean when we moved in. the next day the bed was made but not neath The pillows were on the floor the trashcan had not been emptied the coffee ingredients had not been replenished the water had not been replenish the dirty towels have been removed but no fresh towels had been added none of the shampoo amenities had been replenished I called housekeeping after we had gotten back to the room and seen the condition and they said someone would come back up and take care of it for two hours has passed and no one had showed we were leaving for dinner and I asked one of the ladies that had the med cart out in the hall if she would be able to Help us put our room back together she was lovely and more than willing to finish completing our room
SCAM BOOKING COMPANY - DO NOT USE!
by hbh330 on 2020/01/02 12:57
SCAM BEWARE! They show photos of pools and amenities in listings that cost extra upon arriving at the hotel. When we complained they would not issue a refund. I will be disputing the charge with my credit card company but I will never use them again and would advise no one else use them. How would you feel to view pictures of a pool with a listing and, upon check-in, the hotel wants to charge you extra money. Horrible bait and switch scam don’t fall for it! ZERO customer service and after traveling to Vietnam, Thailand, Mexico and countries all over I’ve never ever booked a room with a pool then have to pay extra for it! Reporting to BBB but probably will never see our money back. Horrible experience on vacation. Update: they respond with standard automated reply - it serves nothing and they do nothing, it’s just for show on their reviews, pathetic!!!
Will NEVER use Agoda again!!!
by NBargas on 2020/03/20 17:03
My family planned a trip to Dallas. At the time we had no way of knowing that pretty much everything we were planning on doing was closed due to COVID-19. My husband called the hotel to cancel our reservation, but was told to contact the 3rd party booking company. Well it sure doesn’t tell you on Agoda’s website how hard it will be to contact them if there is a problem. I understand having restrictions but when it comes to the well-being of your customers that should ultimately come first. Why would a person want to travel to a place where pretty much all there is to do is to sit in a hotel room or risk contracting a virus. I would never recommend a company that is so heartless and uncaring to their so-called customers. Please thank twice before using this company. Once they have your money they are done with you.
A complete pile of an app
by TellUNow123 on 2019/10/18 06:00
I picked up this app at the suggestion of a traveler that had just come through Southeast Asia. In the last 4 days I have worked with it to make two reservations and both of them have gone horribly wrong. Hosts are asking for money through 3rd part apps even after I provided my credit card number for a non refundable deposit to agoda. Hosts send me messages randomly whenever they have something to add instead of composing a complete mesage for me. Neither host answered questions about the accomodation. One host kept telling me that I had done things wrong and that I needed to cancel the booking and rebook through booking dot com. Calling customer service was no help- the representative actually told me to click the external link and pay (after my non-refundable boocking) via the 3rd party. Stay far, far away from agoda and this app!
Major Product Bug, charged me wrongfully and no refund
by 1stUse on 2020/01/29 12:39
If you login via phone number, instead of linking to your original account, Agoda will create a new account. I didn’t know this (since I have my phone number saved in my normal Agoda account). Made a booking that I later wanted to cancel. Could not find it for the life of me when I logged in. So I thought the booking didn’t go through. A month later the charge shows up on my credit card bill. I call Agoda and find out about this other account that I had no idea about and had no access to. Agoda would not refund me for the booking. Their client service is just call center somewhere overseas and they can’t make these decisions and would not escalate. I can’t talk to a real person who gave a crap. They don’t care about their customers. 0 stars if I could. Told all my friends too.
Very uncomfortable
by Always on the go 24/7 on 2019/02/26 15:14
I found a booking through Agoda where I got the best price offered. After going through the process I got a email requesting card information. I thought it was fraudulent so I deleted. Upon confirming my booking I just found out the want me to send a picture of the front on my card to make sure it’s not fraud and today is the day I need my room! I’m so uncomfortable with a process like this and Agoda really needs to rethink this process. To many fraudulent people in the world and even though it is through my cell phone, they can be hacked as well. Nonetheless I’m roomless for now. I will never boom with any company that asks for my card to prevent fraud. That’s what my bank is for. Other than that great prices hate I have to miss out! The guy said my card will not be charged even though that was the card I used to book so we shall see!
Regular hotel app
by BrittanyMarie22291 on 2021/07/09 21:43
I use this app occasionally. I tend to use whatever one has the cheapest prices as I’m unfortunately homeless due to unemployment complications and the department dropping the ball on my account..(admittedly)..so I have had no choice but to live in my vehicle but the summer heat has led me to need a place to go into so I stay at hotels Constantly, booking hotels is a regular thing for me and always trying to seek the best prices etc. This app is fine, regular experience..nothing too special, I really don’t get much from the rewards, I wish it was more beneficial but otherwise, it’s just normal, regular hotel app🤷🏼‍♀️🤷🏼‍♀️ not much to it (personal opinion based on personal experience, other opinions/experiences may differ😉👋🏼🤝)
Stealer money
by xinhnhuconbuom on 2021/05/09 08:01
If I would have read the reviews I wouldn’t have book accommodation from Agoda !! They steal my moneys so easily!! I have booked 60s condo Hua Hin Thailand !! When I made a booking they said they will send Address details so I booked and paid ! I waited and waited for the address information but no information at all then we arrived at Hua Hin . I have been walking awful long time to find it ! I went to some condo asked about and nobody no what 60s Condo is even I went to the corrected building!! So I sent emails and tried to call but no reply at all !! So I had to book another property to stay ! Then I received the message from Agoda we won’t responsible for it and none refundable!! If were you what would you do ? So Agoda and Owner of 60s condo were totally Fraud ! They took your money and walked away!! Should anybody use their services??
Customer Service is the worst
by feliu12345788 on 2019/05/22 00:25
I used this app to book a hotel in Brussels from US and even tho the transaction was in US dollars, it went through as GBR (pound sterling) in the system. Because of this glitch in the system I was automatically charged international fees by my bank and this is just absurd. I have booked before with another card and have never being charged international fees (even though the card has international transaction fees). I contacted their customer service and they refuse to credit back the 3% in fees because it has something to do with the bank when it is actually the apps fault for classifying the transaction in GBR (my bank directed me to talk with the company). I sent pictures as proof and the only transaction made that day shows agoda and the fee only. And they are not even understanding that it was the only transaction done on that car in 1 day plus it shows that the fee was based on the merchant, in this case agoda. Won’t be booking with them ever again. Their representative Ken/Camille were not even understanding of the situation and provided the worst customer service. Now I gotta eat the fee because of the app and their unwillingness to understand and help.
Scam
by kjs386 on 2019/03/27 03:52
Agoda is a complete scam. Positive reviews are untrue and certainly sourced through app reviewing services for boosting their score which would have been negative if possible. First and foremost, don’t count on your resi arriving at the hotel - I’ve been working for weeks on getting my reservation processed with hotel and it still hasn’t happened. Customer service is basically nonexistent (takes hours to connect and if you’re lucky, hours to resolve smallest issues). Furthermore, the app is misleading in their offering and does not guarantee rooms consistent with their product offering. I’ve been completely ripped off by them for a bachelorette weekend that I’m organizing and all guests experience huge issues, resulting in a loss of the booking about (in my case 1000) and necessity to book a last minute resi at the hotel.
Second yr w Agoda in Vietnam
by khoi7020 on 2019/10/07 23:07
Second year in Vietnam, second year using Agoda. Very easy to navigate for hotels availability and price. Hotel pics on Agoda really help with my decision. Easy to book/reserve as well. Minor drawback, it only includes hotels which are registered with Agoda, I assume for a fee. So the area where I stay, only 2/3 or 1/2 of the local hotels are listed, probably because not all hotels willing to pay the fee. But if you know what hotel you want, and you want Agoda one stop shop reservation, you can enter the hotel name on Agoda to search and reserve.
horrible experience
by lovethesun88 on 2020/12/31 20:07
Very cumbersome app. Tried booking 3 different rooms at a hotel for a family trip. App kept prompting me to enter info for each room individually. Could not select all rooms and then check out. Finally gave up and selected 3 of the same room. Entered all info and credit card for non-refundable payment. Still did not get a confirmation. Then received an email requesting my photo ID and a photo of my credit card for fraud prevention. No other site I have booked with ever does this. Submitted the requested photos and one hour later still have not gotten confirmation!! It’s a holiday week and I’m in limbo while Agoda has my info on non-refundable booking but not yet confirmed!! Either confirm or decline so I can book through another app. Very incompetent and frustrating!!
Worst experience ever!! Don’t use agoda at all!!
by bitemenor on 2020/08/04 03:10
I booked an hotel with a very good price, I chose to try this agoda thing for the first time, because it was a little bit cheaper. After a couple of days I received an email saying that I cancelled my reservation (Which I did not) and when I tried to contact them I never get a proper reply, just automatized emails telling me to book again. Of course, when I look the prices they were way more expensive and now I check and they are sold out. Don’t trust agoda with your travel plans, it totally ruined my trip, after getting all the arrangements, and of course they don’t even care or reply, or take care of you, if they made a mistake they should take care of it. Just be safe a don’t use this app, go with the companies that you know!
FRAUD app and Company
by rexh ina on 2019/10/29 16:06
Dont danlow the ap and dont open accounts in Agoda. App is terrible and unfriendly to use. One stat is to much for such app. I listed my property and had real problems since the first booking. The app didn’t notified me for the reservation, even through i had chooses to be booked only by request and not instant booking. I compensated in cash those customer with the idea that for sure I will get paid back form Agoda. But Agoda didn’t paid me back even through have already past 2 months. Customer Suportservice is awful 🥵. They lied and make me wait for two months, and still didn’t got a solution. Now that they don’t have other lies to say, the online customer service its always “outside the operation hours” probably must have blocked the service for my IP 🥵🥵.
Needs work
by friendwithu2 on 2018/04/24 18:31
This is a great app but many of the buttons doesn’t work such as PayPal. I called support and they told me you can either use a card or book somewhere else. In fact, my friend was also having issues with her PayPal button and couldn’t pay for her booking. She also said she had other customers using PayPal without any problems. I wasn’t trying to call for other customers I am calling for my issue and don’t want to be compared with what the other customers are doing? Every issues is different and just because someone have one issue and the other don’t, doesn’t make the the app amazing. This needs more work and so does some of the agent. Thank you
My go-to for booking
by Brozy D on 2021/03/26 02:30
Easy to use. I’ve only had a couple issues and customer service help immediately. The issues were minor. One was when I went to check in, they saw I was a foreigner and immediately canceled by booking. This was in the beginning of covid. Agoda handled it immediately. Not only is it easy to book a room but you can also read reviews, look at maps, and see things that are nearby.
Horrible customer service
by Flynhigh1 on 2018/05/23 02:55
If I could give zero stars I would. The web site is confusing and when I inadvertently click a button when I was looking for a hotel 10 days in the future I was unable to cancel the reservation. I was immediately billed, even though the web site indicated I would be billed when I arrived at the hotel. I contacted customer service immediately and after several e-mails was assured my card would be credited. Two months later I am still being given the runaround. After contacting my credit card company I was initially given the credit, however, the hotel then told them they were never contacted about a refund and the charge stands even though agoda cancelled the reservation. I am still being charged.
Never again!
by Vina29 on 2020/10/21 16:02
I will never book here in agoda! Just wasted my money, i asked them to at least change my booking date because my flight was cancelled. They don’t care they just told me that they didn’t get response yet from the hotel which i already called them and told me that its up to agoda because they didn’t get the money yet. I called the hotel they are ok to change the date but said it depends with agoda. It’s better guys to book directly to the hotel not in this site. They just take ur money and just put the blame to the hotel. I already send my documents to show them that my flight was changed but nothing happened, they never care! Worst worst worst ever! U don’t even deserve to get one star! 😡😡😡
Request Copies Of Credit Card And Picture ID TO Be Scanned
by Cyntsin on 2020/06/13 14:24
I used Agoda for the first time last night to book a few rooms as a couples weekend get away during the pandemic. Received email confirmation that my rooms were booked and paid for. At 419 this morning I receive another email requesting a copy of my credit card and drivers license scanned to Agoda. I work in the financial industry and this sent off serious red flags! When I didn’t send the requested information which by the way I was initially instructed to provide the same information to the hotel at check in.... Agoda cancelled my rooms. Luckily I called the hotel and my rooms were reinstated. I will never use this application again for any of my traveling purposes.
Bait and Switch!
by d-trick3000 on 2018/10/24 12:03
I searched for a room for 2 adults and 2 children, was shown options, booked one and was warned it would be non-refundable once booked. Since I entered 2 adults and 2 children I thought it would be fine. A week later I received confirmation from the hotel that the reservation was only for 2 adults and no children. The hotel blamed Agoda for the error. I tried reaching Agoda and instead of helping in any way, they took it upon themselves to officially re-book us in the same hotel with only 2 adults and zero children. Tried calling Agoda Support and they either disconnect you or keep you on hold forever. Agoda has just lost us over $400. UPDATE After finally getting someone on the phone who promised to take care of this and either fix the reservation or refund, I felt a little better about them. They promised to stay on it until the issue was resolved. But they didn’t follow through and never contacted me again. Fortunately the hotel understood the pain Agoda can give and fixed it on their end, no help from Agoda.
Used to be my favorite hotel app
by maluna barona on 2019/03/08 17:15
Used to be my favorite hotel app until on time I reserved a hotel $2900 value not noticing it was non refundable. As soon as I noticed about 5 minutes later I cancelled the reservation. They still charged my credit card. I called the hotel and they sad that had nothing to do with this and they are not getting a penny. I am still disputing this ridiculous transaction and will stop booking threw Agoda because of it. Very disappointed. I have been a loyal costumer with them booking for tour groups for few years. It’s ridiculous for them to charge someone $2900 for a few minutes of booking error which was not even clear or I would have never booked it.
2 time no reservation
by khll Khalec on 2019/08/28 10:58
I want 2 different hotel 2 time I didn't find any reservations I have to call customer service to solve the problem. Last time I order a room for disabled ♿ but the hotel told me your reservation regular room. I found the problem from website I told the customer service about it but they don't care. I'm going to delete the app and account. قمت بالحجز مرتين مختلفتين من الموقع وكل مره اصل للفندق لا اجد حجز ثم أقوم بالأتصال بخدمة العملاء الذين يأخذون وقت وعدة مكالمات حتى يحلون الأشكال( تحملت فاتورة اتصال بسببهم ٢٠٠ ريال سعودي). اخر مره حجزت طالب غرفتين لذوي الاحتياجات الخاصة لما وصلت الفندق اخبروني أني طالب غرفة عادية. وبالرجوع لطريقة حجزي وجدت ان حجزي صحيح لكن هناك مشكلة في الموقع قمت بتسجيل عملية الحجز والتي توضح هذه المشكلة وإرسالها لخدمة العملاء لكن تبين لي انهم غير مهتمين فطلبت منهم إغلاق حسابي.
Use the website; App is buggy, useless and full of scams. Better yet: Avoid Agoda altogether.
by Zak MacKracken on 2021/09/27 12:54
Is the app from the same company who runs the website? Login problems, tons of hidden fees, rates in the app are different from the rates on the website, false “discounts” which only bring artificially inflated prices down to actual values (“You saved $9,999! Such joy!!”), with useless tiers like “VIP” which do nothing, spam in email, hotels which take your money but provide service which is different than what is advertised, and worst of all, Agoda tries their hardest to prevent you from contacting human representatives for customer support. The Agoda app is a borderline scam and fraud operation, and the website isn’t much better.
Crooks. Apple should forbid its app.
by jkirk1626 on 2020/07/25 10:29
Any rating above 1 star is from a member of the dev team. I tried using this in the Philippines and wound up paying for a place that was closed. Agoda refunded me, but the refund was a hassle because Agoda wanted to give me credit instead of putting the funds back on my card. Eventually Agoda relented, but it was a long call. Agoda took its sweet time reimbursing me: close to a month. Even perusing plane tickets, I see a price for $950, click it, and it never fails to turn into a price for $1,035. Do yourself a favor and avoid or uninstall. After posting this review, I'm uninstalling this sleazy garbage that Apple should kick off of the App Store. Shame on Apple for letting it on in the first place.
Not reliable for last minute bookings
by WorldTraveler271828 on 2018/08/31 06:11
I wanted to love the Agoda website and app, but I had a very frustrating experience with customer service and making the booking. I never write reviews, but this time I had to write about my experience. Attempted to book three hotel stays over a five day period while traveling through Southeast Asia. The first hotel was booked two days out, the second hotel booked three days out. Received an email indicating that my payment needed to be verified prior to confirming the booking. Saw the “test” amount taken before the hotel stay, but the bookings were never processed. Pretty frustrating in a foreign country where you don’t speak the language. Will not be booking with this app again.
RIP off and RUDE CUSTOMER SERVICE
by madmakeup2014 on 2021/07/11 22:05
Where do I even start? I booked two nights at the same hotel, different transactions but somehow one of the nights was non refundable, couldn’t change anything on the booking etc. I looked at many other sites for cheaper rates and I found one. I tried to find their “best price claim” form, it was NO WHERE on their site. I called customer service, they sent me a dead link. I called back, they said to just send an email. I didn’t hear a response back so I called AGAIN. They were EXTREMELY RUDE and HUNG UP ON ME. Then sent me an email after saying my claim wasn’t “satisfactory “ and denied the price adjustment. I tried to call back and they PURPOSELY IGNORED MY CALLS. Do NOT WASTE YOUR MONEY HERE!!!!!
First and last
by dg5753 on 2019/02/10 01:11
I was driving today planning to stay in Denver. The hotel couldn’t find my reservation. I had everything from the confirmation number to price. It took them an hour to call a bunch of people. Apparently they sent me an email. I’m not checking my email while driving. It was the last thing I thought of because everything was confirmed. I checked it and they thought it was fraud. My MasterCard was on a travel alert. It had worked previously. I was appalled as banks and credit card companies will call. They never called. Drury Inn took care of me and matched the price. I will never use this app again. Sorry the customer service is so bad, you guys can’t make a simple phone call!
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App name
Agoda - Best Travel Deals
Description
Even lower prices than our own website! The Agoda app is your best tool for finding and booking the very best deals on any kind of accommodation or flights, anywhere in the world. - *SHOP* See the deals we can’t show on our website. Agoda guarantees the best price and it can get even better when you view on the app. - *SAVE* Get additional savings of up to 80% from Member Deals, Last-Minute Deals, Secret Deals, newly listed Home discounts, and more. - *FLY* Search over 200 airlines worldwide for the cheapest fares on domestic and international flights, using our unique search engine that compares flights and prices in real-time so that you can find and book the best airfare deal immediately. Enjoy our 24/7 customer support for peace of mind. - *DISCOVER* Search over 2,000,000+ hotels, villas, BnBs, and every kind of vacation rental in your own language and currency of choice. - *DECIDE* Choose wisely. Agoda’s useful search filters, hi-res photos, map views, local experience information, and 15+ million verified traveler reviews help you find the perfect accommodation for your specific journey and budget. - *NO STRESS* Get support. Agoda’s app saves your voucher, details, and maps right on your device for easy check-in and printer-free travel. You can manage or amend your booking anytime, anywhere. And if something goes wrong, Agoda has live agents ready 24/7 in multiple languages to make sure your journey is as smooth as it is cost-efficient. - *START EARNING* Become a host and start earning. For Agoda Homes hosts, our app lets you manage reservations and communicate with your guests directly. If you haven’t listed your property yet, go to agoda.com/homes today. It’s free! - *Agoda speaks your language* Whatever your language is you can get the best Hotel deals: فنادق أجودا,安可达酒店订房,Agoda酒店,Agoda訂房,อโกด้า,תי מלון אגודה, حجوزات,اجودا,агода, 阿勾達 , 阿勾打. To learn more about device information used in our App, including for interest based advertising and cross-device tracking, and to exercise certain opt-out choices you may have, please see our cookie policy.
easy to use
by mervcath on 2021/11/27 21:29
ive used Agoda for 10 years probably now. its always good to have it with you, giving good selections and options 👍
Don’t even try
by DashinginBronx on 2021/11/27 21:05
The worst service they charge you try cancel They don’t have a real costumer service
🙁
by waleed.23 on 2021/11/27 15:47
Bad application Most hotels don’t trust it
I trust it to always have the best deals!
by Phil.f.Vil on 2021/11/27 07:21
Working in the industry, I know for a fact Agoda as a distributor always is in conflict for rate parity agreement violation. Meaning they offer a lower price than they're allowed to. That means in many cases they have the best deal.
Booking
by DJ DMitch on 2021/11/27 01:25
Booked a room the same day of arrival. Arrived at the Hotel and the Clerk could not check me in because they were overbooked but this site showed two rooms available. Now I can’t get ahold of anyone to get a refund. DON’T USE THIS APP!
Best reservation software to use
by Waleed salsapeel on 2021/11/26 07:51
Technical support and a quick response completely different from other programs. I love it, especially in booking hotels in Asia and Egypt
Very satisfied
by FirmlyGraspiiit on 2021/11/26 04:47
I have booked rooms through Agoda and their partners in several countries over the last 8 years. I have had zero issues including with the occasional refund. In Asia particularly they seem to be the least expensive. I'm a big fan.
Could not be worse experience
by fgqbupt on 2021/11/25 08:10
We ordered the Legoland hotel and got the confirmation email before we made the vocation planning. But when we arrived at the hotel after hours of driving from north California, we were told by the hotel that they were overbooked and they couldn’t contact us because they didn’t have our contact information, they suggested us to contact where we placed the order. So we tried to call Agoda, we told the customer service the problem and each time the call was received by a different customer service, they said they were trying to contact vendor and promised to call us back in 30 minutes but never did that. After calling them 4 times and they promised the manager would call me later but never did. Our child was really disappointed and fell asleep since it’s midnight, we had to find another hotel… I am wondering why they sent the confirmation email but couldn’t guarantee it? Why customer service passed the problem from one to another then another? Why they didn’t give a reply at the time they promised? Why customer should pay for agora’s mistake? The reputation of agoda is ruined, people can’t believe what agoda has promised. You can’t expect them to do what they have confirmed and can’t believe the customer service can help to fix their issues…
Swear by this app. It is a superior user experience
by helenhayley on 2021/11/25 05:05
I’ve now used this twice with a great experience each time. The development team is gold standard. Props to the application engineers and UI/UX Designer and Developers..
Strange Going Ons
by Kai I! on 2021/11/22 23:53
Booked one reservation. Thought I did. App kept asking if I wanted to book reservation again. I slid cancel, and it wiped out my entire reservation. Started all over again. Rebooked at $2.00 cheaper than prior reservation. Hope I don’t have two reservations now.
Review
by Dober14 on 2021/11/21 07:33
Always find great deals & website is super easy to navigate!
DO NOT USE THIS SERVICE
by just be honest now on 2021/11/20 16:09
So I got the app updated all my information in it. I was getting password set up got signed in and had a booking for November 17th hours away from me. I did not book this. Called and emailed customer service told them the situation and they were calling the hotel to cancel it. They didn’t. I even called the hotel twice and canceled. I was still charged for a booking I didn’t make because customer service didn’t do what they should’ve.
Technical Issues Extremely Poorly Built App
by Tommy.0814 on 2021/11/20 09:29
I have been using Agoda for almost a year and I have to say sometimes this app just stops working, feels like internet is down, because it keeps loading the price after I see the price on the list and try to book. Sometimes it just doesn’t work properly, never loads the price on the confirmation page, keeps saying my card number is wrong while it is perfectly right. Fire the software engineers stupid Agoda!
Awful
by RetroRoller on 2021/11/19 03:28
They are great if no problems come up….however if an issue does come up, there is nobody to talk to. My hotel says I need to talk to someone at Agoda about my booking and it is IMPOSSIBLE, no way to contact them. Even the chat only takes pre-programmed FAQs, no keypad or anything. Unreal. I’ve used them a few times before with no issue, but the one time there is a problem they will leave you hanging. Use someone else
Terrible
by Rollie Peterkin on 2021/11/18 17:54
It keeps telling me the rate up front then when I go to book it it says someone has already reserved the room. I keep refreshing it and trying different dates and it says it’s available until the final step in the process. Oh but by the way there’s a more expensive room available. Such a bait and switch. Definitely not gonna use again and deleting the app.
Rip off
by burdsy on 2021/11/18 16:56
So I had booked a hotel at Harbor inn in San Diego. Upon arriving to the hotel I was told I would need to pay $200 with my debit card and a $15 service fee. I refused to pay it and I called agoda back to explain and I got some women who barley understood English and said I will have a supervisor call you back and guess what it’s been about 10 days now and no one has called me back. I want my refund back
Amazing app, easy to use
by solez79 on 2021/11/18 13:28
I love this app, they give me points every time! Smooth check-in always!
Good app, good prices
by SomeKindOfGinger on 2021/11/17 01:37
I was hesitant about Agoda at first, but I've had good luck with all my bookings. I've made 6 bookings so far in the U.S. as well as across Asia with no problems. Then I've had to cancel a bunch when the pandemic hit and had no problems there either.
filters havent worked correctly for months
by Anon3gs on 2021/11/16 11:51
agoda is great to find nice low prices however the filters have not worked for months now, I mean it’s ridiculous for a problem like this to last so long thru many updates
Good phone help
by Teacher of Ancients on 2021/11/15 06:15
My family and I were in difficult travel situation where we had to quickly change our booking. Because of various reasons that I won’t explain here, making changes online wasn’t going to work. I called Agoda and it seemed that they had around the clock personnel ready to pick up the phone. The person on the other end spoke good English, understood the problem, and made the changes we needed. This was not what I had experienced with booking.com a week before.
Quick and simple..
by kennz88 on 2021/11/15 02:57
Booking my stay has been quick and easy..I actually downloaded 3 booking apps and in the end I chose to finalize my booking with Agoda. It’s user friendly and fast to complete..will definitely recommend to my friends but they already use it.
Great App
by Sexy GlamMa on 2021/11/08 15:59
I’ve used this on almost every occasion. Each time the experience was great. Highly recommend. Good discounts a plus! Reasonable prices. Quality hotels.
Downloading and try to remove
by TRG1971 on 2021/11/05 19:06
I downloaded this app for travel purposes. Once I realized I did not like the app so much, I removed it from my iPhone. Then I started noticing that the app was hiding in the background without being download it the next day. Mind you I had already deleted the app and removed it from my phone… I have removed it now after three months 20 times. I’m wondering why this is happening. I’ve wrote to them and told them that I would not like to see it on my phone one more time if I did I’m going to seek legal counsel against the parties who continue to be uploading it onto my phone. This is not a good app I believe it is a scam please do not download it. It will not be completely removed off of your phone, it will keep attaching itself to your phone. I’m not sure what it is but, I’m very unhappy with this matter. So I’m reaching out to my lawyer today in reference to the app and the developers and see what they can do for me. Steer clear from this one
Cravers Hotel
by FreeFridaygamer on 2021/11/05 15:21
I am Eunice Njoroge and I booked with you to stay at Cravers thika on 31st October, however, when I got there they had a completely different booking for me. Despite showing them my confirmed booking and payment, they were very rude and unproffessional. They kept me for hours until late and I had to leave at 3am and I had no where to spend the night. I have been calling them for a refund since it was their fault and they called to apologize and explain the same, but they have not refunded. Please assist.
Cool apps
by jdgm2008 on 2021/11/03 00:11
Just easy access
Great deals.
by Steveboni on 2021/10/31 22:42
$350 for 3 nights at the Hilton Downtown Atlanta $230 for 3 nights all inclusive at Riu Republica in Punta Cana. You gotta do some searching and you’ll find these amazing deals.
Great deals
by Gusvida on 2021/10/30 09:06
Easy to book, great prices
This is a Fraud
by Samiii234 on 2021/10/29 19:31
This is an over seas company with no customer service at all. When you call you will never get a real person. Ask yourself, Do you really want to give your Credit card information to them?
Simply amazing!
by DnaLoR23 on 2021/10/28 12:24
Booking a room using Agoda App is always a breeze and they offer tons of discounts and great selections.
Where did the chat go
by Gamer564098 on 2021/10/28 06:54
Cannot talk to a human and the boy has limited options for help. Was promised a refund for a stay and no way to proceed.
The worst
by ebeter on 2021/10/28 06:31
I was amazed by the cheap rate. Only to have a headache with this app. To not be able to cancel reservations is a huge inconvenience! Had to call the hotel to get help with my reservations. Should just paid a little more and won’t have had a headache
No customer support
by astridimdira on 2021/10/25 20:55
Their payment options out limited and have no useful customer support. I’m at the risk of having my booking from 5 months ago canceled and my trip is only 4 days away
Easy and you really get what you paid for.
by Mango Saipan on 2021/10/25 02:01
I used this app to book a 10 day stay all over Japan. The app/website was easy to you, clear about amenities , offered a lot of photos and reviews about where I would be staying and lastly they had great comparable deals for rooms. Now I’m using to book for a short weekend in NY and booked a room with in 15 mins.
Great deals
by i love this brand on 2021/10/24 06:28
I tried agora 4 the first time & it was a great experience . I’ll use this website for my upcoming bookings.
Excellent
by DrPrChula on 2021/10/22 18:54
In the past yr I've booked several stays and all as expected and service is amazing
Works great. No problems.
by TexasFugitive on 2021/10/22 18:11
Always get the hotel and price as promised. Shopped in several areas, but only used for five or so purchases so far.
No help or customer support
by Nitin5acc on 2021/10/17 17:12
I booked a hotel with airport transfer but hotel refused the same. I wanted to reach out to Agoda to rectified them same but there is no way to contact an actual person for the same. Only and only auto reply and auto responses for general queries. This is terrible, what should a person do in such situations ? No help in case of discrepancies?
اسواء برنامج ف التاريخ
by اسواء فندق on 2021/10/16 19:08
حجزت غرفة في فندق هيلتون كومو ليك مع إفطار ويوم وصلت الاستقبال قالولي مافي حجز مع إفطار ويوم اطرش لهم ايميلات محد يرد على وانا والله حاجز الغرفة شامل الإفطار ولا يوجد خدمة عملاء للتواصل معاهم ليش!!!!!!!!!!
Best app for hotel booking
by rickyygoyal on 2021/10/15 10:35
I found this app very easy to use and always get the best deals for my booking.
Add Discover card please!
by ph!z on 2021/10/11 02:39
I’ve had great experiences with this app. Good prices and hasn’t give me any issues. However, I use a Discover card for everything travel for its rewards purposes. Obviously cannot use it on this AP. This could sway me to use other aps in the future unfortunately.
Great
by cri717 on 2021/10/10 23:51
I have never had an issue with Agoda, always great reservations
Reschedule
by AnnMarieSL on 2021/10/09 18:16
There was no box to change dates but after canceling and submitting a return of cancellation fee, it was approved immediately. I wish there was an easier way to change dates but very satisfied in all!
Excellent App
by 2PTJ on 2021/10/09 12:37
I recently started using the app, it’s effective efficient and easy to. The discount the app offers beats all other app I have used previously.very satisfied
We love Agoda,
by Stan&Da on 2021/10/08 15:49
We love booking all our weekends or Vacation trips with Agoda travel we never use any other travelAgency,
♥️🤳🏼
by beachtetz on 2021/10/08 07:14
LOVE the MOBILE APP! It’s super easy to use, plus the rates end up a few $$ cheaper than the “non-app” agoda rates you’d find online. When compared to other travel/booking companies, you probably won’t find anything more simple/user friendly and cheaper than this.
Great
by FaHaD_9 on 2021/10/06 21:53
Great, nice app
Perfect
by Oo-alba7ar-oO on 2021/10/06 09:35
All is perfect
Easy to use!
by Palak Quinn on 2021/10/06 03:17
I’ve been loyal to this app for a while. I love it. Very easy to use.
Excellent
by Chiu313 on 2021/10/06 01:37
App works well and user interphase is easy to navigate!!
Happy person
by Samyso on 2021/10/04 21:46
Yes, I’ve been using this app for almost a decade already and very happy with it. Satisfied customer!!!
Best deals guarantee
by Sponh on 2021/10/01 23:43
I spend a lot searching for a good deals for my vacation this week and hands down the best deals.
Agoda
by Bubmayhew on 2021/10/01 15:52
I’ve been using this app for a couple months now and have booked 6 different stays and every time it’s exactly what it says, clean, easy, cheap, and convenient!! Love this app!!
Great booking app!! Competitive prices!!
by Tsheba on 2021/09/30 23:20
I’ve had nothing but good results from using Agoda!! I use them for most everything I do as travel goes. I’ve had great experiences with the buy now pay later process, it really helps when you are undecided and you can change your mind at a later date. All my friends contact me to book their rooms to find the best rates on Agoda!!
Amazing
by icedtea34 on 2021/09/30 22:07
i always book with agoda when im in asia, but now i use them side by side with priceline looking for cheapest rate i guess they both share their inventories across there app platform.
Application
by sulaimanMoh on 2021/09/30 13:22
It is so nice application and helpful, I am using it for more than 7 years ,, I am happy with it
I can dig it!!!
by ashstro on 2021/09/30 02:31
Prices are good and app is easy to navigate! 👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼
The best ever!
by SilentJaguar850 on 2021/09/29 21:49
I’ve tried every single booking app that exist and this app is by far (leaps and bounds) the best one ever!
Very convenient
by Qutii_pii on 2021/09/28 22:47
Very convenient and easy to use. Those discounts and especially the promos ontop of the already good prices is 100/10 in my book!
Satifecho
by joediel on 2021/09/28 05:30
Super super me encanta la app
Use the website; App is buggy, useless and full of scams. Better yet: Avoid Agoda altogether.
by Zak MacKracken on 2021/09/27 12:54
Is the app from the same company who runs the website? Login problems, tons of hidden fees, rates in the app are different from the rates on the website, false “discounts” which only bring artificially inflated prices down to actual values (“You saved $9,999! Such joy!!”), with useless tiers like “VIP” which do nothing, spam in email, hotels which take your money but provide service which is different than what is advertised, and worst of all, Agoda tries their hardest to prevent you from contacting human representatives for customer support. The Agoda app is a borderline scam and fraud operation, and the website isn’t much better.
Don’t use
by Daniel Bentley on 2021/09/25 07:45
I booked a flight they canceled the flight but Agoda never contacted me.
Live,Love
by Cynt Moe on 2021/09/24 18:20
I’m so in love with this Agonda App,it helps me book with confidence😊😁😏
The worst place to book a hotel ever!
by Mcswaggeemoneynympho on 2021/09/24 04:52
The worst place to book a hotel ever! So I booked a room and I went to the address and it was the wrong hotel! I called and asked them to rebook me to the correct hotel and I have been waiting for the past five hours with absolutely NO RESOLUTION! They said they would call back and never called back. I have called five times and still no resolution. They need a class action lawsuit against them! This the worst place ever! DO NOT BOOK WITH THEM EVER!
Overbooked and turned away
by Jeff.e.7 on 2021/09/20 04:01
*CAUTION* my wife, our infant son, and I were turned away from our hotel when checking after booking through Agoda. We tried to check in around midnight after a wedding but the hotel was overbooked due to some error on this site so we were forced out. Luckily we were only 4 hrs from home so we’re able to drive back but it was extremely unfortunate, unreliable, and unsafe. Do not recommend.
Fake Pictures
by stacksbundle on 2021/09/17 23:20
Misleading and inaccurate pictures for some hotels. To the point that the room is entirely different than what Agoda advertises. Refuse to refund because support does not understand the issue.
Taxes
by Papaya Maia on 2021/09/17 01:33
This is the only place that doesn’t charge you up the butt for taxes thank you!!!
Best Deals!
by montainz on 2021/09/15 22:04
I have been using Agoda for at least 7 years now and I haven’t had any problems with my bookings, both domestic and international. I will keep using Agoda for my future trips.
LOVE IT!!!
by boostylikess on 2021/09/12 22:05
I thought I was getting “good” deals on these other websites/apps until I came across AGODA. I am a frequent traveler to Las Vegas and we all know how pricey it can be. This is hands down by far the best deals!
The app is designed to extort you
by Volt🦾 on 2021/09/09 22:47
Be careful what you book. Full of promises and doesn’t offer refunds even if you cancelled weeks to the date. They’ve partnered with certain hotels to make sure if you book you can’t cancel or reschedule and can’t get any refunds whatsoever. if you see an offer too good to be true then make sure you confirm the google hotel rating before booking. The Customer service only reminds you of the policy you accepted after you’ve been extorted and blames it on the hotel who are helpless
ممتاز
by Zozo1919 on 2021/09/09 11:06
ممتاز يستاهل
Worst app and customer service ever
by Chandelier269 on 2021/09/06 15:28
They charged me for the booking, send me the confirmation email and later they just CANCELED my booking “because they couldn’t charged it. After i checked with my bank they DID CHARGE and the day after they canceled my booking 2 days before my travel and then the mail says they will give me back my money in 10-15 days?! No thanks, i will not be using this cheap app again. Its been more than 15 days and i still haven’t received my money back. I will not recommend this app even if its the only app in the world. You can’t just play with your customers money and bookings.
Agoda
by sugababi31 on 2021/09/02 19:40
I have nothing to say wrong they better then booking or any other site so far
Most used app
by 12iphonemini12 on 2021/09/01 06:18
This app has save me a lot of cash and probably given more business to small places. I love it
Fast, cheap no hassles, good customer service
by Rose_budz on 2021/08/28 22:28
I got a great price, and then I had a problem and I had to change everything. Customer service handled everything for me …. top-notch customer service! Well done.
Good hotel booking but TERRIBLE flight reservations
by J.C :3 on 2021/08/28 17:12
I have been using this app over 4 years now.. mainly for hotel and accommodation booking and it was alright. Not really much problems with that. HOWEVER flight booking system has got to IMPROVE!!!! I made a one way flight in mid-late August and it took longer than 2 days to send me a confirmation of the flight booking and that did not include any e-tickets.. So, I had to call the airline and get a e-ticket link sent to me… and hey if that way all I won’t be here complaining.. When I got to the airport on the day of departure, the ticketing crew said they could not find my e-ticket number. They kept asking if I made a cancellation and made a new booking. I said ‘no’ and they kept checking.. Turns out that AGODA did cancel my booking after sending me a confirmation email and re-booked the flight for only god knows why. And decided NOT to TELL ME THE NEW BOOKING NUMBER. Thanks to them, I almost missed my flight. I will NEVER use the FLIGHT BOOKING via AGODA. Thanks :)
Mi reservación
by martinez504$1 on 2021/08/28 03:50
Estoy muy satisfecho por los precios y lo fácil para hacer esta reservación espero dejar una reseña en mi estadilla
Good application
by د.عادل السويدBe SmiLe:) on 2021/08/27 15:54
Excellent app, but browsing is slow at times
Been Using Agoda for Years
by CRHawk64 on 2021/08/25 07:11
I’ve always had good experiences with Agoda when booking rooms in Thailand. Great rates and free easy cancellation makes for an excellent experience.
Happy
by rockie robbie on 2021/08/24 12:01
Very easy to book. Thank You
Not Bad
by mpabrabam on 2021/08/21 07:44
I book through the Agoda app and it was successful so I am happy about that plus I was able to receive a discount :-)
WORST APP EVER
by berrrtr on 2021/08/18 15:35
Do not, I repeat do NOT book through this app. Booked a hotel 3 months in advance, had to cancel to do COVID. Was MONTHS within the refund policy, and they KEPT MY MONEY. $1300 later, no email responses. No attempt to fix the issue. Worst platform ever, stick with Airbnb
Horrible
by sarah Metel on 2021/08/16 23:12
I was able to cancel and was told I was Hong to get a refund. It’s been over a month every time I call I get told to wait was another couple of days and I still have not received my refund. I keep going back-and-forth between them and my bank and they keep insisting that I got my refund and my bank says they did gave my refund but took it back the same day. Don’t use this app.
Lowest Prices
by brookeb5858 on 2021/08/16 19:25
Lowest prices every time and more options than any other site
Promo code
by TweeMee on 2021/08/16 06:39
Unable to add promo codes given to me.
Great deals
by tesha7 on 2021/08/13 23:31
Coming on here I always find the best deals with the option to pay later which I love
Four Queens Vegas
by one4sex on 2021/08/13 11:04
This is my fifth time booking with a Agoda always get the best price on the rooms and everything promised on my stay at the Four Queens. Prices much higher at the other sites I checked. I like the free cancellation and pay later option.
Easy to use
by Ernzo2 on 2021/08/12 18:17
Offered the best price
Poor customer service
by madhur abraham on 2021/08/12 10:50
Gayahtri a rep from Agoda just don’t have correct information and is misleading, never expected this from Agoda considering the kind of stature they have in travel agent market
A little overwhelming
by Trvlgrl77 on 2021/08/12 07:13
Some info displayed is overwhelming and can cause confusion. Otherwise, they seem to have good deals.
SCAMMERS. BEWARE.
by Happysmile14 on 2021/08/11 21:46
We booked with Agoda for a RIU hotel. They tell us we booked for 2 adults and 2 children, when on the website we booked 4 adults. The ages were 13 & 8 when it was 13 and 17. We waited over 3 hours and went on the phone with 4 agents. Screw agoda. This is a scam.
Love Agoda!
by jvhj bb on 2021/08/11 07:28
Best place to book hotels! Cheapest rates I’ve seen yet!
Don’t Use! Non-Existent Support!!!
by jug nj dtcregkr on 2021/08/10 10:41
I had a hotel cancel on me at the last second and then secretly charge me still but the only support that Agoda offers is a FAQ and chat bot. That’s it! Not even an email for support. So if you have something like this happen to you, there is no resolution possible and you get cheated out of several hundred dollars.
Fast easy cheapestPrices in Covid
by RloInLasVegas on 2021/08/09 08:02
Easy and no credit card required for lost rooms
Scam
by Frankoooooooortghc on 2021/08/09 05:52
They lure you in with a cheap rate and then you STILL have to pay the hotel’s fee when you arrive, which is upwards of an additional 50% of the cost you just paid. 👎. Do not use this site!
Great App
by Imjussju on 2021/08/09 04:17
Very reasonable prices and easy to book
Great app and good prices
by dune321 on 2021/08/07 08:26
Very easy app to use and good prices. Good service and grrat help when problems arise. I use only Agoda for travel.
Do not book hotels from this app
by Kou_Loonies on 2021/08/06 06:45
I booked a hotel in lower Manhattan New York with this app. It was near Chinatown and the address showed that it was in lower Manhattan near Chinatown. The map even showed the hotel is at lower Manhattan. So I booked the hotel for 3 nights. I paid a little for the option to cancel my hotel if anything happens. After I paid I found out that It actually didn’t put me on the option to pay a little extra to be able to cancel my stay and get my refund. Didn’t think much of it because I was going to make the trip anyways. Come to find out the hotel actually wasn’t even in lower Manhattan. When I got the confirmation email, it showed a totally new address which says it’s in New Jersey. The email also had an attached PDF file and in that PDF file it says that it’s in Chinatown New York.. so I looked up myself on google maps to try to find the hotel but I could not find it on the map at all in lower Manhattan. Their website was not helpful at all for me to dispute this. They provided me with false information. I will be disputing this with my bank and I have proof of the false information they provided on their app. I advise others to Never use this app!
Eazy peezy
by drgelsey on 2021/08/05 07:45
Great variety of booking choices the pop-up guy is fun with savings, great experience!
Saving me a bunch!!!
by FermROY on 2021/08/04 15:46
Compared it from the other site… Agoda got the best price and has a lot of options.
Got lucky…but confirmed accurate reservation with property to be sure.
by Worth the savings on 2021/06/23 04:56
I’ve booked three stays with agoda in the past 6 months. Each time I received the stay, in the intended room I booked. All three stays were at a resort in St Pete Beach, Florida. I have to say that Agoda has some “extra” room categories that are actually duplicates with different titles. So you may book a gulf Front suite for $225 and a sea view suite for $300 and they are actually the same suite. I recommend doing your research, which may include looking at other sites/property site or confirming with hotel. It might be extra work but the savings on Agoda made it worth it for us. I actually also confirmed with Agoda app under bookings and with someone over the phone with Agoda. Each time the information matched up. Felt especially confident after hotel directly was able to confirm after booking. Have to say, I’d do all these things, with any third party booking site.
Infuriating experience
by Bc032885 on 2020/11/18 16:12
I booked a room at Motel 6 for $40 on Agoda. There is a timer on the booking page that clearly says my rate is being held so long as I complete the booking within five minutes. I did. A few knifes later I get an email stating that my booking was canceled due to “an unforeseen technical error.” I went back to book the room again. Now the rate is $49. I had just barely enough to pay for the room at the $40 rate...a rate that was being held if I completed the order on time - which I did! I called customer service and (after about 15 minutes of arguing and begging) they finally agreed to compensate the difference in “agoda cash” which I could apply to the booking. Fine. So I went to make a new reservation, except on the check out page there was no option to apply the agoda cash. Turns out the property is a “pay at hotel” property, which evidently means I can’t apply agoda cash to it. So the $9 of agoda cash that they begrudgingly gave me when they screwed up does me NO GOOD anyway and doesn’t actually compensate me in any way. I still don’t have any way to pay the higher rate and I have no way to relocate to some other property. What a load of garbage! The site clearly guaranteed that rate if I completed the booking in time! And I did! I held up my end of the bargain, you should too! Never using agoda again and will be reporting this story through every agency I can think of and sharing it through every social forum I know. Bunch of garbage.
Could not be worse experience
by fgqbupt on 2021/11/25 08:10
We ordered the Legoland hotel and got the confirmation email before we made the vocation planning. But when we arrived at the hotel after hours of driving from north California, we were told by the hotel that they were overbooked and they couldn’t contact us because they didn’t have our contact information, they suggested us to contact where we placed the order. So we tried to call Agoda, we told the customer service the problem and each time the call was received by a different customer service, they said they were trying to contact vendor and promised to call us back in 30 minutes but never did that. After calling them 4 times and they promised the manager would call me later but never did. Our child was really disappointed and fell asleep since it’s midnight, we had to find another hotel… I am wondering why they sent the confirmation email but couldn’t guarantee it? Why customer service passed the problem from one to another then another? Why they didn’t give a reply at the time they promised? Why customer should pay for agora’s mistake? The reputation of agoda is ruined, people can’t believe what agoda has promised. You can’t expect them to do what they have confirmed and can’t believe the customer service can help to fix their issues…
Unethical billing practices!
by Kofi81 on 2019/10/11 04:06
Terrible service!!! I looked at the reviews, saw my price, booked online and I was charged $30 more than the advertised price, although the site said “taxes and fees included” on my final price. It also said “you will pay at the property” and “Book Now. Pay at hotel.” My bank put my business debit card on hold because the transaction was run out of the ordinary from Bangkok, and also there was a $300 charge on my card that I was never told about and did not authorize. Well, the card was blocked. The transaction did not go through. And my wife, myself, and my 2 year old were outside the apartments in a big city for 1 hour while I was on a text exchange with customer service, who contacted the facility manager. The manager called me and would not let me in because they could not authorize the hold, which was blocked on my card at my out of state bank that I could not contact until the next day. Security was parked outside with his flashers on while we waited the last 20 mins. Embarrassing and frightening. Frustrating and hidden charges. I was left with my family and I having to go out of town to stay with extended family who had to stay up late to accommodate us. Never again.
Do not book hotels from this app
by Kou_Loonies on 2021/08/06 06:45
I booked a hotel in lower Manhattan New York with this app. It was near Chinatown and the address showed that it was in lower Manhattan near Chinatown. The map even showed the hotel is at lower Manhattan. So I booked the hotel for 3 nights. I paid a little for the option to cancel my hotel if anything happens. After I paid I found out that It actually didn’t put me on the option to pay a little extra to be able to cancel my stay and get my refund. Didn’t think much of it because I was going to make the trip anyways. Come to find out the hotel actually wasn’t even in lower Manhattan. When I got the confirmation email, it showed a totally new address which says it’s in New Jersey. The email also had an attached PDF file and in that PDF file it says that it’s in Chinatown New York.. so I looked up myself on google maps to try to find the hotel but I could not find it on the map at all in lower Manhattan. Their website was not helpful at all for me to dispute this. They provided me with false information. I will be disputing this with my bank and I have proof of the false information they provided on their app. I advise others to Never use this app!
Not recommended at all
by Tambi Ishak on 2019/11/28 07:47
I don’t recommend Agoda as it’s not that legit as it seems to be, I had an issue last night where I had booked two nights in a hotel in Abu Dhabi - UAE and the app has confirmed and amount has be deducted from my credit card then after few minutes I was surprised by an email from Agoda claiming that a tech error had happened and the booking didn’t go through and the amount which has been deducted will be returned but it may take 30 days !!! So I tried again to look into the same hotel I booked in and found that the price has raised up for no reason for the same offer !!! And this all was just in minutes. So it didn’t go well at all. But the other big issue which I faced with them and it’s totally linked to them is that my credit card details was stolen (while I was booking using their mobile app where these transaction should be more secured) so I was surprised that after 3 or 4 hours my credit card was used to buy stuff online it was bought from “Estee lauder online” !!!! So I had to block my credit card and report this transaction with my bank to run an investigation about it. So it’s not legit at all !!!!
One of the best hotel discount apps for Asia
by Rajgeh3339 on 2020/06/24 06:20
Update: developer sorted the issue quite quickly, read the previous review. I’m still note sure about the flights section, will give it another try once the borders open up again OLD REVIEW: I’ve been using Agoda for almost a decade, always been happy with their service...so when they added airlines, I jumped on it and bought ticket to Seoul. That was the worst decision, they use a 3rd party provider which complicates things to say the least. Even though the airline cancelled my flights 3 months back, I still have no confirmation of my refund...last email I got from them (2 weeks back) it says we will let you know between 2-4 months!!! That will be a whole 7 months I have them $1300. Every time I call, I’m told they have no feedback from their partner....which obviously doesn’t fill me with confidence. The funny thing is, I booked a hotel at the same time and that’s been as painless as ever, the moment I called them explained the situation....I got a full refund, even though I had no cancellation policy. Avoid booking a flight if you can, I will still recommend the hotel side.....if they a better partner for flights or go direct I would reconsider. Until then, fool me once shame on you, fool me twice shame on me.
Forced cancellation three days before the trip
by Hana Ling on 2019/11/11 02:02
So i got an email 5 days before the stay saying that my credit card did not go through (which the same card had no problem on another website when I booked it later). They said that I need to redo my payment within 44 hours to avoid booking cancellation, they also gave me a link to redo my payment. My card didn’t go through again, after a few attempts, the link showed “Sorry, this link has expired and can no longer be used to pay for this booking". So I went back to the app, there is no place in the app that I can redo the payment to avoid cancellation, the app said that you need to open the link (which was expired) that was sent to your email in order to pay. So that was a bug in the app. I tried contacting agoda customer service and got no respond, I tried calling the hotel and no one spoke English. Then I received an email from agoda saying that my booking was cancelled because I did not made the payment on time. I ended up needing to book another hotel three days before my stay, which the choices left for me were pricy hotels and bad locations. So yea, no more agoda for me.
Spent too much to deal with this
by KiaraJJJ on 2021/01/08 14:49
I’m so tired of this company I made them close out my account just now. Let’s start with their misleading “platinum status” they claim I have that shows no benefits of having. It states that I can get an extra 25% off of my booking. When I call to see why this isn’t happening when I try to book a hotel they claim the hotel I’m at may not participate in the deal....Even though the platinum status (minus the percentage off) automatically attaches itself to the hotel I’m trying to book & even says I can get Agoda cash if I book it so that makes no sense. What con are you trying to pull, Agoda? Then when I tried to book later reservations through this app it now keeps claiming that for “unforeseen reasons” they were unable to confirm my reservation. I call only to be told it’s because they can’t confirm there are available rooms, but I’m in the same room I have been for a couple months & the people downstairs state there are rooms available. I spent too much money with this company. From their failure to accommodate a customer, false advertising, to the conflicting information I get each time I call, I’m over it.
MONEY STEALERS
by Se1002 on 2020/10/15 03:56
Well.... The facility was not appealing in person. Room had very little to no air flow. With the poor air quality (wildfires), the breathing air in the hotel was concerning to my health as I already suffer from asthma and environmental allergies. It was small, crammed, and stuffy. I was already beginning to experience an asthma flare up and allergy symptoms. Anyway, I ended up NOT staying there at all! I booked myself another hotel elsewhere. I wanted to get out of the hotel I had booked with Agoda so desperately that I even wasted more money than I had budgeted for. I don’t regret it. I do however regret booking through Agoda. The hotel was willing to refund me my money, BUT they couldn’t because I booked the rough a third party (Agoda). I still left knowing I wouldn’t get a refund. I tried to speak with Agoda customer service, but there was no way of getting through or getting someone to call me. Unfortunately, this is the first and last time I ever use Agoda! I will definitely not recommend Agota to anybody. And if I hear someone is trying to book through Agoda, I will definitely share with them my experience and convince them not to use Agoda!
Lie customers
by virak song on 2019/05/29 17:46
Hidden fee. Extra fee is not shown when shopping a hotel to make the hotel to be cheaper on this app comparing with other app. It is hard to write a review on this app to be posted. Your review on this app must be reviewed by Agoda and may never posted if Agoda reject when your issue is related to Agoda too. Never admit Agoda false and always through issues to others that costs a problem. This app is not on customers side. Quick reply, but no real resolution to be resolved. If you book this app and pay up front, you will never be refund; even though, it is not your false after booking. If refund, booking fee remaining kept. Better to stay a way this app. If you book on this app, only book for one night. Don’t ever book more nights on this app. If you failed to arrive the first night, all booking nights will be cancelled and no refund to be given. It makes no sense to cancel all booking nights when paid upfront and fail to arrive a first night. The posted room on the app may not the same picture room at the hotel. Better to see in person before booking on the app.
Poor customer service and site issues
by Crys31607 on 2020/06/24 15:30
Booked a hotel and the booking went fine. Then got an email that there was an issue with the card used for booking. Re-entered the card details and got an error, tried another card and got the same error. Had me thinking I was on some phishing site that commits credit card fraud. Emailed customer service who then turned around and said my booking was confirmed. Only to get an email from the hotel through their site saying my credit card had an error, emailed the hotel that the booking was confirmed. Then woke up to an email saying Agoda canceled my booking because of card error. What’s even more lovelier is that the not so nice customer service email basically accused me of not having a valid card, a card with insufficient funds(eye roll), and that my card may not have the ability to be used in foreign areas. Funny cause I’ve been living overseas for the past 5 years with these same cards/accounts and used these cards that same day and to this day. Now I have to monitor for credit card fraud thanks to their inaccuracies
Agoda lost its credibility
by acon.g on 2020/03/07 07:50
Please let this be a warning when booking on Agoda. Today I found out that Agoda doesn’t perform due diligence on the properties listed on their site. Nobody actually goes to the property to make sure it exists! I booked this property (Myna b307 Hamilo Place, Nasugbu, Batangas, Philippines) for my brother and another guest. Agoda sent me a confirmation number, and a receipt stating full payment for 2 nights. Went to the property based on the Agoda map but was told by the guards of Club Punta Fuego (where the supposed property was pinned), that Hamilo Place is about 9 kms away. So they drove to where the property is, and in fact it existed, only about 9 kms away from where it is on Agoda’s map. The receptionist couldn’t find my booking. I called Agoda and was told they will get in touch with their “hotel partner” who will get in touch with the property, then they’d call me back. They never called back but they sent an email saying they couldn’t reach the property. I replied asking what my guests should do? Agoda sent an apology email but never offered an alternative. Unacceptable and very unethical. I need my money back.
My favorite hotel website
by noseesa on 2018/05/04 10:57
I use agoda almost exclusively because it’s the easiest to use with the best photos, info and filters. Would be awesome if I could book two different kinds of rooms at once. I recently booked a room for my parents at the same hotel with myself and my husband. My parents can afford a nicer room and I had to go through the checkout process twice because agoda won’t allow you to choose two different classes of rooms at the same time. Just a little annoyance. Also, I’d be so happy if we could sort hotels based on how highly people rate them. We can only do it based on price or hotel star rating. Stars aren’t nearly as important to me as customer satisfaction. Even if these things don’t change I’ll be a loyal customer, though. Thanks for having my back over and over, agoda!!!
Agoda is the worst
by Disgusted with Didi on 2019/03/05 12:16
The app is okay, but Agoda itself is the worst. I’m pretty sure all the agents are off-shore, and the customer service is the worst. They left me and my boyfriend stranded in the middle of China during Chinese New Year because they didn’t actually book any of the rooms even though we’d paid. Then after an over 40 minute phone hold, international calling btw, at 6 pm after a 16 hour train ride, they promised a $150 return for another booking — they never honoured it and changes the stipulation for it. Then they did two double charges for rooms in Cambodia and charged me for a room I never booked through them in Thailand. I had booked it using Booking because I was so sick of them and their app issues, luckily, Booking didn’t precharge me like Agoda did (I never even consented to the booking) and the hotel was awesome enough that they just canceled the Booking res since Agoda already took out my money and didn’t make me go through the hassle of a fruitless fight with Agoda. Again. Never use them. Never using them again.
So far so good
by NJNYtraveler on 2020/12/28 07:24
We’ve used this app and related website five times for 1 and 2-night stays in the last month, during a highly stressful period. The rates for two if the nicer chain hotels in our area were the best on the aggregator apps we use and hotels would not match them when phoned directly, so that’s one huge plus. The other is our luck with customer service. Twice we made errors in our booking (typed wrong name / wrong date) in our distraction during our emergency and both times Agoda was able to address the change last minute with really patient and efficient customer service. I’d never heard of it before this month so that was a surprise. So...so far, so good!
Downloading and try to remove
by TRG1971 on 2021/11/05 19:06
I downloaded this app for travel purposes. Once I realized I did not like the app so much, I removed it from my iPhone. Then I started noticing that the app was hiding in the background without being download it the next day. Mind you I had already deleted the app and removed it from my phone… I have removed it now after three months 20 times. I’m wondering why this is happening. I’ve wrote to them and told them that I would not like to see it on my phone one more time if I did I’m going to seek legal counsel against the parties who continue to be uploading it onto my phone. This is not a good app I believe it is a scam please do not download it. It will not be completely removed off of your phone, it will keep attaching itself to your phone. I’m not sure what it is but, I’m very unhappy with this matter. So I’m reaching out to my lawyer today in reference to the app and the developers and see what they can do for me. Steer clear from this one
CHEAT. Don’t use this app. They Cheat.
by JoshuaGoodmanIowa on 2019/04/02 06:55
I searched for hotel in Ho Chi Minh for April 2-3 before my visit on March 31 when I was still in Hong Kong. For some reason this app pops up and offers me a “super-deal” and I gladly accept this deal without a detailed reading. Now here comes the CHEATING, the date is not April 2-3 but March 31-April 1. I have no way of visiting this hotel because I was in Hong Kong ! I called several times to Agoda and this hotel refused any negotiation regarding of the refund of my lost. I work in Internet Marketing industry, I suddenly realize that I have become a victim of a designed scheme of internet marketing cheating. They buy advertising banner for very different dates and decoy customers with a good deal and in reality customers have no way of living in this hotel. This trick is just a blatant cheat and Agoda customer service promised to look into it with promise of emails but I got no single email so far. This is such a breach of decency of business. Don’t trust Agoda, use Booking instead.
Lancaster hotel in Mactan, Cebu Philippines
by gajdhyuoihhfdka on 2020/01/14 13:20
Very disappointing. Not safe, no wifi, no phone. The room is dirty and dilapidated. I have pictures to send. You should not call this a hotel. It is a dump. Toilet does not flush, and we have to go down to front desk to report and maintenance guy came and said he will fix it tomorrow. Not staying here another night. Not deserve a star at all. Agoda this place is in contrary to what you state in your website. NO WIFI at all. Not even a phone to call the front desk. Where can I download my pictures of this place? Lancaster Hotel room C 413. Please respond, thank you.
Awful app for booking the hotel
by EchohW on 2018/08/10 18:30
Don’t use it ! They canceled your order without notice!!!!! If I could I definitely put 0 star! Never use again ! We’ve booked hotel (San Francisco for 2 night (August 16-18)bay landing hotel at July 18,they’re canceled my order without the notice me ? I can not imagine if I didn’t review all my schedules, fortunately I had reviewed. For sure I order it and called bay landing hotel to double make sure I got this order, the hotel confirmed, but things is this app sent me a conformation email, asked me to upload my ID and major credit before August 13, I really did at August 8), but they still cancel it! I don’t know why they kept my ID and major credit??? I guess that must be someone pay higher price for my two nights, really disappointed! Never use it! And I will sent this experience to my feedback share with my fans. I called the customer service they told me that’s not their problem ! It’s system canceled my order, they’re refused to say sorry to me.
DO NOT USE- SCAMMED OUT OF $350
by Lyndseeeyyy on 2018/08/18 14:45
ZERO STARS. we booked a hotel for the following day and there was “one room available” we thought it was weird because there were zero rooms available on the reliable websites- orbitz, Expedia, etc.- we booked, and had $350 taken immediately out of the bank account. When we showed up at our hotel the next morning there was no record of our booking at the hotel (which was SOLD OUT), we had no confirmation email, and whenever we called customer service it was completely automated.. when the customer service wanted our booking number (which was never sent) we were promptly HUNG UP ON. This happened multiple times even with the 5 star hotel calling to try and resolve the issue. On top, we found out their customer service is only open mon-fri 9-5. So we are now out of $350 and need to pay a second time for our hotel room at the same day rate of $500+. This website is ran out of Singapore and is a scam.
Do not use Agoda to book a hotel you’ll be sorry
by llamas edu on 2021/07/20 05:52
Here is my sad story, book a hotel room for my sons birthday near Disneyland, they charged my card the very moment, next day they email me from their fraud department saying that they need it a picture of my ID and Credit Card ( red flag) Called the Hotel asking if that was their policy and they say no, try to contact Agoda and not luck they do not respond to emails, there is no a phone number to call . Found a number from New York office nothing, they send me another email the day of my arrival saying that I have canceled my reservation NOT true.. they left me without a place to stay for my and my kids, unforgivable who does that.. evil company .. Beware I’m still dealing with refund money.. Donnot use them Hotel manager told me is not the first time that happened and that everyone has something to say about Agoda… please stay away …You Been Warned!!!!!
Mimidi
by mimi and pawpaw on 2019/02/27 06:48
The room was very nice and clean when we moved in. the next day the bed was made but not neath The pillows were on the floor the trashcan had not been emptied the coffee ingredients had not been replenished the water had not been replenish the dirty towels have been removed but no fresh towels had been added none of the shampoo amenities had been replenished I called housekeeping after we had gotten back to the room and seen the condition and they said someone would come back up and take care of it for two hours has passed and no one had showed we were leaving for dinner and I asked one of the ladies that had the med cart out in the hall if she would be able to Help us put our room back together she was lovely and more than willing to finish completing our room
SCAM BOOKING COMPANY - DO NOT USE!
by hbh330 on 2020/01/02 12:57
SCAM BEWARE! They show photos of pools and amenities in listings that cost extra upon arriving at the hotel. When we complained they would not issue a refund. I will be disputing the charge with my credit card company but I will never use them again and would advise no one else use them. How would you feel to view pictures of a pool with a listing and, upon check-in, the hotel wants to charge you extra money. Horrible bait and switch scam don’t fall for it! ZERO customer service and after traveling to Vietnam, Thailand, Mexico and countries all over I’ve never ever booked a room with a pool then have to pay extra for it! Reporting to BBB but probably will never see our money back. Horrible experience on vacation. Update: they respond with standard automated reply - it serves nothing and they do nothing, it’s just for show on their reviews, pathetic!!!
Will NEVER use Agoda again!!!
by NBargas on 2020/03/20 17:03
My family planned a trip to Dallas. At the time we had no way of knowing that pretty much everything we were planning on doing was closed due to COVID-19. My husband called the hotel to cancel our reservation, but was told to contact the 3rd party booking company. Well it sure doesn’t tell you on Agoda’s website how hard it will be to contact them if there is a problem. I understand having restrictions but when it comes to the well-being of your customers that should ultimately come first. Why would a person want to travel to a place where pretty much all there is to do is to sit in a hotel room or risk contracting a virus. I would never recommend a company that is so heartless and uncaring to their so-called customers. Please thank twice before using this company. Once they have your money they are done with you.
A complete pile of an app
by TellUNow123 on 2019/10/18 06:00
I picked up this app at the suggestion of a traveler that had just come through Southeast Asia. In the last 4 days I have worked with it to make two reservations and both of them have gone horribly wrong. Hosts are asking for money through 3rd part apps even after I provided my credit card number for a non refundable deposit to agoda. Hosts send me messages randomly whenever they have something to add instead of composing a complete mesage for me. Neither host answered questions about the accomodation. One host kept telling me that I had done things wrong and that I needed to cancel the booking and rebook through booking dot com. Calling customer service was no help- the representative actually told me to click the external link and pay (after my non-refundable boocking) via the 3rd party. Stay far, far away from agoda and this app!
Major Product Bug, charged me wrongfully and no refund
by 1stUse on 2020/01/29 12:39
If you login via phone number, instead of linking to your original account, Agoda will create a new account. I didn’t know this (since I have my phone number saved in my normal Agoda account). Made a booking that I later wanted to cancel. Could not find it for the life of me when I logged in. So I thought the booking didn’t go through. A month later the charge shows up on my credit card bill. I call Agoda and find out about this other account that I had no idea about and had no access to. Agoda would not refund me for the booking. Their client service is just call center somewhere overseas and they can’t make these decisions and would not escalate. I can’t talk to a real person who gave a crap. They don’t care about their customers. 0 stars if I could. Told all my friends too.
Very uncomfortable
by Always on the go 24/7 on 2019/02/26 15:14
I found a booking through Agoda where I got the best price offered. After going through the process I got a email requesting card information. I thought it was fraudulent so I deleted. Upon confirming my booking I just found out the want me to send a picture of the front on my card to make sure it’s not fraud and today is the day I need my room! I’m so uncomfortable with a process like this and Agoda really needs to rethink this process. To many fraudulent people in the world and even though it is through my cell phone, they can be hacked as well. Nonetheless I’m roomless for now. I will never boom with any company that asks for my card to prevent fraud. That’s what my bank is for. Other than that great prices hate I have to miss out! The guy said my card will not be charged even though that was the card I used to book so we shall see!
Regular hotel app
by BrittanyMarie22291 on 2021/07/09 21:43
I use this app occasionally. I tend to use whatever one has the cheapest prices as I’m unfortunately homeless due to unemployment complications and the department dropping the ball on my account..(admittedly)..so I have had no choice but to live in my vehicle but the summer heat has led me to need a place to go into so I stay at hotels Constantly, booking hotels is a regular thing for me and always trying to seek the best prices etc. This app is fine, regular experience..nothing too special, I really don’t get much from the rewards, I wish it was more beneficial but otherwise, it’s just normal, regular hotel app🤷🏼‍♀️🤷🏼‍♀️ not much to it (personal opinion based on personal experience, other opinions/experiences may differ😉👋🏼🤝)
Stealer money
by xinhnhuconbuom on 2021/05/09 08:01
If I would have read the reviews I wouldn’t have book accommodation from Agoda !! They steal my moneys so easily!! I have booked 60s condo Hua Hin Thailand !! When I made a booking they said they will send Address details so I booked and paid ! I waited and waited for the address information but no information at all then we arrived at Hua Hin . I have been walking awful long time to find it ! I went to some condo asked about and nobody no what 60s Condo is even I went to the corrected building!! So I sent emails and tried to call but no reply at all !! So I had to book another property to stay ! Then I received the message from Agoda we won’t responsible for it and none refundable!! If were you what would you do ? So Agoda and Owner of 60s condo were totally Fraud ! They took your money and walked away!! Should anybody use their services??
Customer Service is the worst
by feliu12345788 on 2019/05/22 00:25
I used this app to book a hotel in Brussels from US and even tho the transaction was in US dollars, it went through as GBR (pound sterling) in the system. Because of this glitch in the system I was automatically charged international fees by my bank and this is just absurd. I have booked before with another card and have never being charged international fees (even though the card has international transaction fees). I contacted their customer service and they refuse to credit back the 3% in fees because it has something to do with the bank when it is actually the apps fault for classifying the transaction in GBR (my bank directed me to talk with the company). I sent pictures as proof and the only transaction made that day shows agoda and the fee only. And they are not even understanding that it was the only transaction done on that car in 1 day plus it shows that the fee was based on the merchant, in this case agoda. Won’t be booking with them ever again. Their representative Ken/Camille were not even understanding of the situation and provided the worst customer service. Now I gotta eat the fee because of the app and their unwillingness to understand and help.
Scam
by kjs386 on 2019/03/27 03:52
Agoda is a complete scam. Positive reviews are untrue and certainly sourced through app reviewing services for boosting their score which would have been negative if possible. First and foremost, don’t count on your resi arriving at the hotel - I’ve been working for weeks on getting my reservation processed with hotel and it still hasn’t happened. Customer service is basically nonexistent (takes hours to connect and if you’re lucky, hours to resolve smallest issues). Furthermore, the app is misleading in their offering and does not guarantee rooms consistent with their product offering. I’ve been completely ripped off by them for a bachelorette weekend that I’m organizing and all guests experience huge issues, resulting in a loss of the booking about (in my case 1000) and necessity to book a last minute resi at the hotel.
Second yr w Agoda in Vietnam
by khoi7020 on 2019/10/07 23:07
Second year in Vietnam, second year using Agoda. Very easy to navigate for hotels availability and price. Hotel pics on Agoda really help with my decision. Easy to book/reserve as well. Minor drawback, it only includes hotels which are registered with Agoda, I assume for a fee. So the area where I stay, only 2/3 or 1/2 of the local hotels are listed, probably because not all hotels willing to pay the fee. But if you know what hotel you want, and you want Agoda one stop shop reservation, you can enter the hotel name on Agoda to search and reserve.
horrible experience
by lovethesun88 on 2020/12/31 20:07
Very cumbersome app. Tried booking 3 different rooms at a hotel for a family trip. App kept prompting me to enter info for each room individually. Could not select all rooms and then check out. Finally gave up and selected 3 of the same room. Entered all info and credit card for non-refundable payment. Still did not get a confirmation. Then received an email requesting my photo ID and a photo of my credit card for fraud prevention. No other site I have booked with ever does this. Submitted the requested photos and one hour later still have not gotten confirmation!! It’s a holiday week and I’m in limbo while Agoda has my info on non-refundable booking but not yet confirmed!! Either confirm or decline so I can book through another app. Very incompetent and frustrating!!
Worst experience ever!! Don’t use agoda at all!!
by bitemenor on 2020/08/04 03:10
I booked an hotel with a very good price, I chose to try this agoda thing for the first time, because it was a little bit cheaper. After a couple of days I received an email saying that I cancelled my reservation (Which I did not) and when I tried to contact them I never get a proper reply, just automatized emails telling me to book again. Of course, when I look the prices they were way more expensive and now I check and they are sold out. Don’t trust agoda with your travel plans, it totally ruined my trip, after getting all the arrangements, and of course they don’t even care or reply, or take care of you, if they made a mistake they should take care of it. Just be safe a don’t use this app, go with the companies that you know!
FRAUD app and Company
by rexh ina on 2019/10/29 16:06
Dont danlow the ap and dont open accounts in Agoda. App is terrible and unfriendly to use. One stat is to much for such app. I listed my property and had real problems since the first booking. The app didn’t notified me for the reservation, even through i had chooses to be booked only by request and not instant booking. I compensated in cash those customer with the idea that for sure I will get paid back form Agoda. But Agoda didn’t paid me back even through have already past 2 months. Customer Suportservice is awful 🥵. They lied and make me wait for two months, and still didn’t got a solution. Now that they don’t have other lies to say, the online customer service its always “outside the operation hours” probably must have blocked the service for my IP 🥵🥵.
Needs work
by friendwithu2 on 2018/04/24 18:31
This is a great app but many of the buttons doesn’t work such as PayPal. I called support and they told me you can either use a card or book somewhere else. In fact, my friend was also having issues with her PayPal button and couldn’t pay for her booking. She also said she had other customers using PayPal without any problems. I wasn’t trying to call for other customers I am calling for my issue and don’t want to be compared with what the other customers are doing? Every issues is different and just because someone have one issue and the other don’t, doesn’t make the the app amazing. This needs more work and so does some of the agent. Thank you
My go-to for booking
by Brozy D on 2021/03/26 02:30
Easy to use. I’ve only had a couple issues and customer service help immediately. The issues were minor. One was when I went to check in, they saw I was a foreigner and immediately canceled by booking. This was in the beginning of covid. Agoda handled it immediately. Not only is it easy to book a room but you can also read reviews, look at maps, and see things that are nearby.
Horrible customer service
by Flynhigh1 on 2018/05/23 02:55
If I could give zero stars I would. The web site is confusing and when I inadvertently click a button when I was looking for a hotel 10 days in the future I was unable to cancel the reservation. I was immediately billed, even though the web site indicated I would be billed when I arrived at the hotel. I contacted customer service immediately and after several e-mails was assured my card would be credited. Two months later I am still being given the runaround. After contacting my credit card company I was initially given the credit, however, the hotel then told them they were never contacted about a refund and the charge stands even though agoda cancelled the reservation. I am still being charged.
Never again!
by Vina29 on 2020/10/21 16:02
I will never book here in agoda! Just wasted my money, i asked them to at least change my booking date because my flight was cancelled. They don’t care they just told me that they didn’t get response yet from the hotel which i already called them and told me that its up to agoda because they didn’t get the money yet. I called the hotel they are ok to change the date but said it depends with agoda. It’s better guys to book directly to the hotel not in this site. They just take ur money and just put the blame to the hotel. I already send my documents to show them that my flight was changed but nothing happened, they never care! Worst worst worst ever! U don’t even deserve to get one star! 😡😡😡
Request Copies Of Credit Card And Picture ID TO Be Scanned
by Cyntsin on 2020/06/13 14:24
I used Agoda for the first time last night to book a few rooms as a couples weekend get away during the pandemic. Received email confirmation that my rooms were booked and paid for. At 419 this morning I receive another email requesting a copy of my credit card and drivers license scanned to Agoda. I work in the financial industry and this sent off serious red flags! When I didn’t send the requested information which by the way I was initially instructed to provide the same information to the hotel at check in.... Agoda cancelled my rooms. Luckily I called the hotel and my rooms were reinstated. I will never use this application again for any of my traveling purposes.
Bait and Switch!
by d-trick3000 on 2018/10/24 12:03
I searched for a room for 2 adults and 2 children, was shown options, booked one and was warned it would be non-refundable once booked. Since I entered 2 adults and 2 children I thought it would be fine. A week later I received confirmation from the hotel that the reservation was only for 2 adults and no children. The hotel blamed Agoda for the error. I tried reaching Agoda and instead of helping in any way, they took it upon themselves to officially re-book us in the same hotel with only 2 adults and zero children. Tried calling Agoda Support and they either disconnect you or keep you on hold forever. Agoda has just lost us over $400. UPDATE After finally getting someone on the phone who promised to take care of this and either fix the reservation or refund, I felt a little better about them. They promised to stay on it until the issue was resolved. But they didn’t follow through and never contacted me again. Fortunately the hotel understood the pain Agoda can give and fixed it on their end, no help from Agoda.
Used to be my favorite hotel app
by maluna barona on 2019/03/08 17:15
Used to be my favorite hotel app until on time I reserved a hotel $2900 value not noticing it was non refundable. As soon as I noticed about 5 minutes later I cancelled the reservation. They still charged my credit card. I called the hotel and they sad that had nothing to do with this and they are not getting a penny. I am still disputing this ridiculous transaction and will stop booking threw Agoda because of it. Very disappointed. I have been a loyal costumer with them booking for tour groups for few years. It’s ridiculous for them to charge someone $2900 for a few minutes of booking error which was not even clear or I would have never booked it.
2 time no reservation
by khll Khalec on 2019/08/28 10:58
I want 2 different hotel 2 time I didn't find any reservations I have to call customer service to solve the problem. Last time I order a room for disabled ♿ but the hotel told me your reservation regular room. I found the problem from website I told the customer service about it but they don't care. I'm going to delete the app and account. قمت بالحجز مرتين مختلفتين من الموقع وكل مره اصل للفندق لا اجد حجز ثم أقوم بالأتصال بخدمة العملاء الذين يأخذون وقت وعدة مكالمات حتى يحلون الأشكال( تحملت فاتورة اتصال بسببهم ٢٠٠ ريال سعودي). اخر مره حجزت طالب غرفتين لذوي الاحتياجات الخاصة لما وصلت الفندق اخبروني أني طالب غرفة عادية. وبالرجوع لطريقة حجزي وجدت ان حجزي صحيح لكن هناك مشكلة في الموقع قمت بتسجيل عملية الحجز والتي توضح هذه المشكلة وإرسالها لخدمة العملاء لكن تبين لي انهم غير مهتمين فطلبت منهم إغلاق حسابي.
Use the website; App is buggy, useless and full of scams. Better yet: Avoid Agoda altogether.
by Zak MacKracken on 2021/09/27 12:54
Is the app from the same company who runs the website? Login problems, tons of hidden fees, rates in the app are different from the rates on the website, false “discounts” which only bring artificially inflated prices down to actual values (“You saved $9,999! Such joy!!”), with useless tiers like “VIP” which do nothing, spam in email, hotels which take your money but provide service which is different than what is advertised, and worst of all, Agoda tries their hardest to prevent you from contacting human representatives for customer support. The Agoda app is a borderline scam and fraud operation, and the website isn’t much better.
Crooks. Apple should forbid its app.
by jkirk1626 on 2020/07/25 10:29
Any rating above 1 star is from a member of the dev team. I tried using this in the Philippines and wound up paying for a place that was closed. Agoda refunded me, but the refund was a hassle because Agoda wanted to give me credit instead of putting the funds back on my card. Eventually Agoda relented, but it was a long call. Agoda took its sweet time reimbursing me: close to a month. Even perusing plane tickets, I see a price for $950, click it, and it never fails to turn into a price for $1,035. Do yourself a favor and avoid or uninstall. After posting this review, I'm uninstalling this sleazy garbage that Apple should kick off of the App Store. Shame on Apple for letting it on in the first place.
Not reliable for last minute bookings
by WorldTraveler271828 on 2018/08/31 06:11
I wanted to love the Agoda website and app, but I had a very frustrating experience with customer service and making the booking. I never write reviews, but this time I had to write about my experience. Attempted to book three hotel stays over a five day period while traveling through Southeast Asia. The first hotel was booked two days out, the second hotel booked three days out. Received an email indicating that my payment needed to be verified prior to confirming the booking. Saw the “test” amount taken before the hotel stay, but the bookings were never processed. Pretty frustrating in a foreign country where you don’t speak the language. Will not be booking with this app again.
RIP off and RUDE CUSTOMER SERVICE
by madmakeup2014 on 2021/07/11 22:05
Where do I even start? I booked two nights at the same hotel, different transactions but somehow one of the nights was non refundable, couldn’t change anything on the booking etc. I looked at many other sites for cheaper rates and I found one. I tried to find their “best price claim” form, it was NO WHERE on their site. I called customer service, they sent me a dead link. I called back, they said to just send an email. I didn’t hear a response back so I called AGAIN. They were EXTREMELY RUDE and HUNG UP ON ME. Then sent me an email after saying my claim wasn’t “satisfactory “ and denied the price adjustment. I tried to call back and they PURPOSELY IGNORED MY CALLS. Do NOT WASTE YOUR MONEY HERE!!!!!
First and last
by dg5753 on 2019/02/10 01:11
I was driving today planning to stay in Denver. The hotel couldn’t find my reservation. I had everything from the confirmation number to price. It took them an hour to call a bunch of people. Apparently they sent me an email. I’m not checking my email while driving. It was the last thing I thought of because everything was confirmed. I checked it and they thought it was fraud. My MasterCard was on a travel alert. It had worked previously. I was appalled as banks and credit card companies will call. They never called. Drury Inn took care of me and matched the price. I will never use this app again. Sorry the customer service is so bad, you guys can’t make a simple phone call!
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