Screenshots
Search Visibility
App name
Agoda - Best Travel Deals
Description
Even lower prices than our own website! The Agoda app is your best tool for finding and booking the very best deals on any kind of accommodation or flights, anywhere in the world. - *SHOP* See the deals we can’t show on our website. Agoda guarantees the best price and it can get even better when you view on the app. - *SAVE* Get additional savings of up to 80% from Member Deals, Last-Minute Deals, Secret Deals, newly listed Home discounts, and more. - *FLY* Search over 200 airlines worldwide for the cheapest fares on domestic and international flights, using our unique search engine that compares flights and prices in real-time so that you can find and book the best airfare deal immediately. Enjoy our 24/7 customer support for peace of mind. - *DISCOVER* Search over 2,000,000+ hotels, villas, BnBs, and every kind of vacation rental in your own language and currency of choice. - *DECIDE* Choose wisely. Agoda’s useful search filters, hi-res photos, map views, local experience information, and 15+ million verified traveler reviews help you find the perfect accommodation for your specific journey and budget. - *NO STRESS* Get support. Agoda’s app saves your voucher, details, and maps right on your device for easy check-in and printer-free travel. You can manage or amend your booking anytime, anywhere. And if something goes wrong, Agoda has live agents ready 24/7 in multiple languages to make sure your journey is as smooth as it is cost-efficient. - *START EARNING* Become a host and start earning. For Agoda Homes hosts, our app lets you manage reservations and communicate with your guests directly. If you haven’t listed your property yet, go to agoda.com/homes today. It’s free! - *Agoda speaks your language* Whatever your language is you can get the best Hotel deals: فنادق أجودا,安可达酒店订房,Agoda酒店,Agoda訂房,อโกด้า,תי מלון אגודה, حجوزات,اجودا,агода, 阿勾達 , 阿勾打. To learn more about device information used in our App, including for interest based advertising and cross-device tracking, and to exercise certain opt-out choices you may have, please see our cookie policy.
Good good
by jeniffer ulises on 2021/05/15 20:08
Muy buena
No parking
by Christalhead on 2021/05/15 18:06
When I arrived I realized that there was no place to park my pickup truck and small trailer. After asking were do I park I was told on the street so I requested a refund and I was told the company that made the reservation would have to do it. So I emailed Agoda for a refund and they haven’t responded. I feel that they hide the fact that this hotel was dilapidated run down dump and they grab the money and then ignore you. So beware if your looking for a reasonably priced room.
Easy
by GoooBraves on 2021/05/15 15:50
Easy and amazing price that I found nowhere else !!!
Good deal
by Nuch Tokyo on 2021/05/15 06:55
Always book via Agonda whenever I travel. Good deal always
App is better than the other travel apps.
by Was1$ on 2021/05/15 00:09
Agoda has more lower priced quality hotels and takes a smaller commission than the other travel apps.
Search and save
by pieillchill on 2021/05/13 00:52
Saved plenty of money with this app. All over the world.
Easy!!!
by snealytano on 2021/05/12 13:28
Easy to use. Great deals. Free cancellation
Stealer money
by xinhnhuconbuom on 2021/05/09 08:01
If I would have read the reviews I wouldn’t have book accommodation from Agoda !! They steal my moneys so easily!! I have booked 60s condo Hua Hin Thailand !! When I made a booking they said they will send Address details so I booked and paid ! I waited and waited for the address information but no information at all then we arrived at Hua Hin . I have been walking awful long time to find it ! I went to some condo asked about and nobody no what 60s Condo is even I went to the corrected building!! So I sent emails and tried to call but no reply at all !! So I had to book another property to stay ! Then I received the message from Agoda we won’t responsible for it and none refundable!! If were you what would you do ? So Agoda and Owner of 60s condo were totally Fraud ! They took your money and walked away!! Should anybody use their services??
Low Prices at a Cost
by r3s1n8 on 2021/05/08 14:52
Like many 1 star reviews I had a similar experience. Booked a room at a low price, they cancelled shortly before the check in and raised the price on their app. Zero support from customer service. The best answer I got when asked what I could do to get my booking set again was “I’m sorry this happened to you”. Zero accountability. Definitely avoid at all costs as they WILL cancel your reservation with no warning. Just book directly through the hotel. Call them and mention the Agoda price and they will usually match the price. That is the only reason you should install the app.
Email Change Please
by doramihsien on 2021/05/04 05:48
Hello I just want to change my email address associated with my account WHY IS IT SO FREAKIN HARD?! THERE IS NO INFORMATION ON THIS AND THE FAQ PAGE AND LIVE CHAT JUST KEEP ASKING FOR A BOOKING NUMBER?! HULLO? What should I give: pleasechangemyemail123????!!! Is there no other questions except related to bookings?!!!!! Even when I tried emailing customer support it bounces back?????!!!! And tells me to go to FAQ page OKAY HOW FUN. Something as simple as AN EMAIL CHANGE and we can’t even do that can you help me? Or you know at least change that setting in profiles🙄🙄🙄🙄🙄
Always best prices!
by Kbkitto on 2021/05/03 06:18
I compare with so many different site and apps and Agoda is always insanely competitive. I love it!
Good
by mimikimmi on 2021/05/02 17:11
Many hotels here
Poor management and No phone numbers to contact
by su@66jay on 2021/04/28 19:52
You will not be able to get into touch with Agoda guys as they don’t have any operational phone numbers, where you can simply call for assistance.
Bad App
by Traveling San on 2021/04/28 09:10
Again Agoda did me wrong must remove the app from my phone I asked via filter Beach, Pool, wifi, the choices given well I accept upon arrival 15 min later no Beach and no wifi nice pool is all they had out of my 3 requirements. I work online and need to miss work because of the false info. Nice resort they tried to cancel with Agoda but of course Agoda not reply one the charge you Agoda doesn’t care about you
Sorry, we encountered a technical issue.
by Zak MacKracken on 2021/04/28 07:08
Please don’t try again. Can’t even log into this terrible app anymore.
Love Agoda
by chrismf081 on 2021/04/28 01:56
I love this app! I use it to book every hotel! They offer great rewards and great prices! Customer service is AWESOME!
Hotels
by MrsJohannsen on 2021/04/22 16:14
Always smooth booking and their rates are sometimes high but usually you can find cheaper rates on the days it counts.
SCAMMERS.
by nelisQ on 2021/04/22 04:24
Not sure how they have any good reviews. I tied to book a room on their website for $112, the BOOK NOW button wouldn’t work, I called and an agent said download the app and make an account, I did. The price was $140 on their app... same night same room. She said they would honor online price and price match it. No worries. I had took book it to move forward, so I did. They sent me an email to respond with screenshots of the price discrepancy... they respond with “no email found, no booking found” I send again.... They respond here’s your “price match” in the form of “agonda cash” SERIOUSLY??? That’s not a refund!! I’m never using your scam website again and will be contacting my bank to see if they’ll force a refund for the amount... it’s not about the 20 something dollars... it’s that you’re crooks.
Agoda cares more about the hotels than the people staying in them.
by CrazySpliff on 2021/04/20 14:20
I am a person who travels around the world pretty often. 3-4 years ago I used to use Agoda wherever I’d go. In the past, the app had a few bugs but was pretty good. They used to have up to date information about hotels in every country I went to. But I’m the last year or two it keeps getting worse and worse and worse. The last 8-10 times I’ve used it. There is always a problem, and each time it seems to be a new problem. And after each problem customer service gives me more and more agoda dollars for my troubles and tries buy me off by upgrading my profile. But now I’m finished with agoda, much easier to just use the booking or hotels app, totally finished with agoda. The biggest blunder that comes to mind from agoda, was when my wife and I went away for a special weekend. We were going up in the mountains far outside of a city to supposedly beautiful hotel which was in the middle of nowhere.... I should emphasize how far away from anything else this expensive hotel is. On the agoda app it said, I was was able to complete my double book/booking for one of the 2 hotels pool villas the hotel was offering. Completed order & charged my card. Using this app it was going to be over 800$ total for our stay. But thankfully my wife likes to double check stuff, plus she speaks the local language....so she called the hotel ahead to make sure our reservation went through ok. It went through but not for any villa, the employee at the front desk said there never has been 2 pool villas in the hotel. We asked to speak to a manager. As we checked on the other apps the price of the suite is half of what the pool villa costs. We checked and double checked, there is only one pool villa on the property. SO...if we really did drive way out to the hotel in the mountains, we would have no choice but to take the falsely advertised downgraded room for the same price as a pool villa, or for whatever the hotel was charging. The boss of the employee who got on the on the phone with us, was definitely lying to my wife about the details of the property listed on agoda. She told us there was never an ad for more than one pool villa and.....within a few hours of talking to the lying hotel manager/owner...the next day we looked at the agoda app, it changed to only one pool villa listing. We took screenshots before she erased the 2nd ad but they were double booking through agoda only. Not on the other hotel apps. Tried to contact customer service they offered 40-50$ in agoda cash for what would’ve been a very expensive mistake. THAT is only one of MANY experiences dealing the many dishonest things that this app allows hotels to do. Agoda let the hotels take on and take off options as they please, wether they’re true or not. Agoda lets the overpriced out-of-the-way hotels overcharge & double book their expensive options on purpose. Seems Agoda cares much more about the hotels, than the people actually staying in those hotels. Agoda allows many hotels to overcharge and show false advertisements about the properties and details about rooms. Agoda has become the worse hotel booking app I have ever used.
Excelente
by Jaffoxo on 2021/04/16 18:08
Amistosa aplicación
Wow
by jpolengtorres on 2021/04/15 13:55
Shockingly cheap price... and the app itself is super user friendly. My new favorite booking app for sure
Booking room
by Tj19718787 on 2021/04/12 20:39
Fast and simple
Super easy
by divarenne on 2021/04/12 05:17
This app made it super easy and I got the best deal!!!
Agoda cancelled my booking without notifying me prior
by HRHDina on 2021/04/11 20:31
Received an email that they’d cancelled my reservation without notifying me or giving a reason why. Awful. I’ll use Hotels.com again instead - never had a problem with them. Is Agoda just a scam site??... In my opinion, sure seems that way.
Fast and convenient
by Happy happy diva on 2021/04/10 01:22
I love Agoda because it’s easy to use, it gives me great deals and I never have any a Issues and if I do they take care of me!!
unnecessary extra steps to book hotel
by looneyzune on 2021/04/07 17:58
i don't like ghis latest update. when i click on the hotel in the menu instead of showing me all the rooms available like it used to it asks me to click again to see all available rooms.
3rd class app with 4th class name
by matchdaylive on 2021/04/07 09:50
Nothing to say..
Satisfied
by jao and mai on 2021/04/06 23:58
I used Agoda for booking the flights, car rental, and hotel rooms for many years. So far so good, never had any issues.
no issues, quick and easy
by Lenroc Fej on 2021/04/06 16:23
booked via agoda for many years overseas, never an issue
Worst booking experience ever
by Gu yongcheng on 2021/04/04 14:48
I’ve been using Expedia,booking.com, and hotels.com for more than 10 years. I tried Agoda because a location that my friend booked was only available through it. Do Not Use! I know that hotels.com misrepresents there listings’ size. But Agoda lets their posters completely lie about their listings. And if you want to try to speak with someone about it, forget about it because it’s just bots running this site. I will never use this app again and I suggest you don’t either.
Always helpful
by Banda Aceh Bill on 2021/04/01 19:00
Been using Agoda for over 14 years, haven’t had many problems but overall very happy with the company. Haven’t used another site since.
Extra savings is always nice!
by Flipadelphea420 on 2021/03/31 21:33
Thank you for the extra 5% off coupon!
5 stars
by suitch2217 on 2021/03/31 20:24
App was easy to use and great prices also
Medellín
by Relaciones peligrosas on 2021/03/31 15:34
Tienen un servicio al cliente muy eficiente y protegen al cliente gracias
That was easy
by iheartgatti on 2021/03/30 13:57
Quick – Easy – Simple... and I got a great rate!
Booking review
by Ncdbann on 2021/03/29 15:35
Liked a timed session was on the booking. Made it easier to check out hotel and reviews.
My go-to for booking
by Brozy D on 2021/03/26 02:30
Easy to use. I’ve only had a couple issues and customer service help immediately. The issues were minor. One was when I went to check in, they saw I was a foreigner and immediately canceled by booking. This was in the beginning of covid. Agoda handled it immediately. Not only is it easy to book a room but you can also read reviews, look at maps, and see things that are nearby.
Need a live person and difficult to navigate
by Need a Live Person on 2021/03/23 12:08
Can not get a person to cancel my reservation. When I went into the page it said cancel up until a certain date. When I put my credit card in it purchased the trip versus holding the trip as I had done on previous reservations. I contacted the hotel and they said they would be happy to cancel but can not. I have to go through Agoda. See subject Hopefully they will contact me to improve my customer experience. I will let you know.
Refunds take 30-45 days
by traceyintheus on 2021/03/22 10:56
After canceling I was told I could get an immediate credit to use for future on their site, or get a full refund. Which would take 45 days. Ridiculous
Worldwide wonderful app!
by Keto-n on 2021/03/22 03:39
I’ve used the app in 6 countries while traveling around South East Asia in 2017-2018. The reviews & rating are spot on because you cannot leave a review until AFTER your reservation has ended. It’s great to have a company that doesn’t give a perk if you show them a good review right after you check in. I love AGODA!!
Trash
by chapo0024 on 2021/03/21 15:55
Garbage
Bad
by zz09ndt02zz on 2021/03/21 03:01
Very Bad
User friendly
by makehala29 on 2021/03/20 17:29
Better deals and discounts
Dishonest pricing
by Boise lawyer on 2021/03/17 16:11
They did not quote the final price. After I paid they had small small print saying another $80 in fees not included
Good booking site affordable and guarantee
by Becca USA on 2021/03/17 05:13
I book a lot of my trip in Agoda booking Formyself or for my friend and family abroad specially in the Philippines I always hav a place to stay anywhere I book the charges are same as the bookings no other xtra pay on destination except if you ask for upgrade.
Great experience !
by fun times traveling on 2021/03/16 05:24
I have always had great experiences using AGODA. They have always been helpful with any changes, and in coordinating special requests with the hotels. And have never had a problem even when I have had to cancel a reservation
First booking - "Unexpected system error"
by Nicolej0127 on 2021/03/16 01:14
Gave the app a chance even after reading all the negative reviews. Don't be me. Booked reservation and an hour later - Received email that stated there was an "unexpected system error", and all new bookings are subject to current available rates. Which conveniently have increased. So glad I was skeptical enough to choose "pay at hotel" and used virtual card number. Refund timeframe 10-15 days. Nothing offered to rectify situation.
Good app
by jayjayjayjayroy on 2021/03/16 00:43
Love the app and sometimes the coupon codes are great too
LEGO
by HarrisonDPT on 2021/03/14 00:28
Fast and easy
Great App
by KSweens202 on 2021/03/10 14:57
Always had a good experience with booking on this app, prices are fully disclosed and they make booking easy!
Trash
by Copedapope on 2021/03/08 09:19
Scam
Wow!!
by agoda sux5150 on 2021/03/08 04:05
I don’t even know what to say, I have a room booked for the week, I get off the plane in pheonix and it says my room is cancelled.I immediately call the motel they say I cancelled my reservation, i said I’ve been 30,000 ft in the air the last 3 hours with no internet service I couldn’t cancel if I tried. So I call Agoda they credit me back my room fee and I select another motel they offer. At 930 pm I arrive to a closed office,I call the contact number and no answer. I locate security and they tell me the office closes at 7 and this property doesn’t do business with Agoda any longer, so again I call Agoda the rep says let me call out supplier.on hold for 15 minutes he comes on and says we’ll call you back in a couple hours have a nice night, I said yiur leaving me on the curb for 2 hours ? Instead of refunding me my rates so I can get another room , his reply is have a nice night and there I sat, I finally got a room out of my own pocket again and two days later finally got my credit back, so I try one more time one a airport room my last night , and same crap they don’t show my reservation sorry.again a call to Agoda I was hung up on. Finally after hours a very sweet agent spent like 40 minutes to get my money refunded ... and will be my last transaction with these clowns ...unbeleiveable
BEWARE! You are paying international company
by Mrs. New-Rich on 2021/03/07 14:36
Do not trust international companies to book your reservations for you. I tried to pay with debit card and bank declined due to the charge being international. They charged my card 6 times but I know I only clicked pay 2X when it didn’t go. If my bank would have let it go thru, they would have charged $10,000 for taking $1687 on 6 attempts.
Agoda is a great app
by shelbyyaya10 on 2021/03/06 19:54
It’s so easy and lots of dis punts !
Deceptive marketing - shame on you Agoda
by Ljkoh on 2021/03/06 10:27
Just beware that there is rampant deceptive marketing going on at Agoda.. when the app says “apply your promo at payment page” for a special discount, it is more likely than not any of the coupons for discounts are never effective, saying “please enter a valid promo code”. If you are not careful, the discounted prices are never given to you. This I call fraud. Agoda, do be a good corporate citizen or one day you will find yourself being investigated for bad deceptive business practices.. if you need any evidence, I have the entire process screen captured and videoed and happy to provide you a copy. For less suspicious users, do be warned!
Need to be clearer
by HPCJ021305241015 on 2021/03/01 05:30
In the details of each selection, for example, does this room has a bath or shower
Bob from Derry NH
by bob from derry NH on 2021/02/27 12:03
Great room, clean, large, good bed. I payed $42, guy next to me checking in payed $175. Agoda app is great!
Amazing and unbelievable app.
by UsanaPR on 2021/02/26 03:40
Very user friendly and very good discounted price. Cant wait to keep using it. For years I was a very loyal Hotwire customer now I’m pretty sure that I’m going to switch with you. Thanks Luis
Worse experience ever booking a hotel
by ma_flash on 2021/02/25 01:01
I used hote tonight, Expedia, booking, and I decided to try Agoda, and no confirmation for 35 minutes, waiting at the lobby, the bot in the support site is useless. Deleted the app!
Great deals
by dont13810 on 2021/02/24 14:39
Big savings compared to other apps
Misleading prices and bad customer service
by ATim8 on 2021/02/24 12:09
Misleading prices ..take care guys! I am now facing this issue with them and they do NOT show the full charges online. They will tell you check our 'terms and conditions'. Just imagine booking a hotel for $ 40 a night then finding $20 charges that you do not know it exists...multiply it for a week
DO NOT BOOK WITH THIS APP
by kimislove on 2021/02/24 05:42
the prices are not the same in person the hotel I went to charged us double the amount on the app worst app ever to book
Price
by Ehar lay on 2021/02/24 04:52
Agoda Price is cheap than hotel opening price
Cancelled Booking
by Gazza8181 on 2021/02/23 16:18
After booking I received an email saying my booking was cancelled. Spoke with customer service through chat and they didn’t have a clue what they were doing..
Freezes too much
by elMazi10 on 2021/02/23 00:47
I haven’t been able to log in for two days I tried booking a hotel but it freezes every time.
Unacceptable
by #&*$@ on 2021/02/22 15:30
Planned a vacation around a hotel on Agoda. Everything appeared ok until I got an email asking for a picture of my credit card and ID. Then they didn’t confirm the reservation. No real explanation just unforeseen technical situation.
Thank You!
by JohnnyD777 on 2021/02/19 20:06
Quick, easy, safe, best deal who could want or need more!
Refund policy
by BS_APP on 2021/02/17 16:22
I updated my review after receiving a refund for my cancellation after contacting Agoda Support and the Holiday Inn that I had to cancel. I had booked a stay for 10 days at a hotel for $940. Because of COVID restrictions I was forced to cancel the trip, but had a non-refundable contract. I was refunded the $940 after several emails and contacting the Hotel personally.
Hotels galore! Affordable prices!
by CharV67 on 2021/02/16 22:39
Here is an app that is easy to use and has many hotels to choose from and at affordable prices.
If you use a promo code, they raise the price!!! Price Cheaters!!
by PeterDrew on 2021/02/14 17:03
Compare before/after pricing when using a promo code! They increase the price substantially! Also: App pricing is almost always higher than going directly through the site. Company is very shady; You can sometimes get good deals, but lookout for hidden fees! Don’t ever let an elderly person use this site, or they will most definitely get ripped off and taken for an expensive ride.
Eh
by jdsvhgv on 2021/02/13 02:40
Great prices! App froze on my first booking right after payment. I was terrified that it didn’t got through, a scam or of double payment.
Better than the website
by chow skeptic on 2021/02/09 23:19
I spent 45 minutes over two days trying to book a room through Agoda online, with no success. When I finally got through to customer service, they suggested that I download the app. I was able to book the room but at a much higher price.
User friendly
by jlow2018 on 2021/02/06 02:46
This app is very user friendly and informative. You can see lots if details on many hotels and resorts with special deals and reviews.
Worst booking company
by Lexirie on 2021/02/02 04:29
The app is hard to use. Customer service is difficult. So difficult to navigate. Not user or customer friendly.
Great app
by Habebe2001 on 2021/02/01 07:32
Very easy to use and great discount
Agoda doesn’t save you money!
by R_M_44 on 2021/01/31 20:19
So Agoda got me a room at the Embassy Suites in Tampa for $129 a night- well my bill ends up showing $143 a night. So Agoda gets a commission from Embassy while falsely telling me I’m getting a deal.
Falsely advertising “low” prices
by JiYeon4567 on 2021/01/31 10:55
Prices aren’t what they seem to be. As soon as you click book, the prices are far higher than originally shown. There’s no explanation for the sudden price jump, but I imagine taxes and fees aren’t initially shown so that the room rates look better at first glance.
The Worst
by J-Duub on 2021/01/30 06:36
Please always try and remember to check the reviews cuz this is the most misleading and dishonest app I’ve ever been to for trying to find a room for the evening, please believe me try anything like Priceline.com or hotels.com just do it and you’ll be thankful the next day........
Juanita Ayala
by Tita Ayala on 2021/01/28 23:08
Fácil seguro !!
Customer Service
by Carrie Heffernan on 2021/01/28 15:48
I cannot even thank these amazing people. I had to cancel a booking , through no fault of Agoda what so ever. They had my money that I put down on a reservation , refunded within 30 minutes. Plus gave me Agoda Cash. I was able to get my Extended Stay that I adore. Thank you Agoda !!! I will always be thankful and grateful! Respectfully Janine Baker
Agoda I know since 2013
by arundutta28 on 2021/01/27 09:37
Good provider and very disciplined !
Careful with this app!
by mr dr prof on 2021/01/27 08:28
After making the booking they send an email asking for a picture of your ID and credit card or they cancel and charge a fee!!
Not recommend AT ALL
by amman-jordan12344 on 2021/01/25 21:17
This was my first booking using this app and its my worst experience everrrr. I booked the room and payed for it and received the confirmation email, by mere chance i open the app just to check the spelling of hotel’s name and i find out that the booking is canceled i was never informed that it has been canceled and never received my refund and thats less that 24 hours to check in, so am I supposed to go to the hotel and pay again or stay on the street if they dont have any available rooms ??? I talked to customer service and they said they found “malacious activity” on my card - after they took the money- so they had to cancel, this was my 3rd online booking this month ( first 2 were via booking.com) and never had any problems with my card. I already regret using this app and will never recommend it to anybody. Please give me my money back
Horrible service - don’t order with Agoda
by Ronniokg on 2021/01/23 04:52
Donr used agoda. After booking a hotel for the same day they started bombarding me with Fraud alerts and not taking a really valid Cc. I have zero problems booking with Hotels.com all the time ans Agoda makes it a nightmare
Awesome
by jakekadi88 on 2021/01/20 20:34
Great deals
Liars
by Dankln on 2021/01/20 07:41
Website said lower prices on the app. Downloaded the app. Prices went up. Disappointed.
Terrible User Interface
by griffootar on 2021/01/19 04:24
I’ve hated this app every time I’ve used it. It’s very confusing and hard to know what step in the booking process I am at.
Real
by ishbu35 on 2021/01/17 02:23
At first I didn’t believe the price but I literally booked it right in front of the customer service here at super eight and it worked out well
Can’t use website
by Mozee0303 on 2021/01/17 00:13
Error on there end only company that makes you confirm with a photo
So simple to use
by Diahern on 2021/01/16 15:26
Super simple and agoda always has great deals
Excellent
by fondation TM on 2021/01/15 12:12
This is the first time I use this app and booking with them wwoooww. They are fast, quick, simple, easy and they give you all the information you need. Congratulations I recommend to everyone.⭐️⭐️⭐️⭐️⭐️
Rigo. Muy bueno y rapida. Esta aplicacion
by R_1962_101r on 2021/01/12 18:49
muy bueni ymy
Deals page keeps crashing
by AdityaMittal on 2021/01/11 14:58
Agoda is scamming by showing deals that cannot be applied because the page crashes when you try to select one.
Great hotel app!
by Alex Agoda User on 2021/01/08 20:54
I have used Agoda to book hotels for almost 7 years, and I have always been able to find great deals.
Spent too much to deal with this
by KiaraJJJ on 2021/01/08 14:49
I’m so tired of this company I made them close out my account just now. Let’s start with their misleading “platinum status” they claim I have that shows no benefits of having. It states that I can get an extra 25% off of my booking. When I call to see why this isn’t happening when I try to book a hotel they claim the hotel I’m at may not participate in the deal....Even though the platinum status (minus the percentage off) automatically attaches itself to the hotel I’m trying to book & even says I can get Agoda cash if I book it so that makes no sense. What con are you trying to pull, Agoda? Then when I tried to book later reservations through this app it now keeps claiming that for “unforeseen reasons” they were unable to confirm my reservation. I call only to be told it’s because they can’t confirm there are available rooms, but I’m in the same room I have been for a couple months & the people downstairs state there are rooms available. I spent too much money with this company. From their failure to accommodate a customer, false advertising, to the conflicting information I get each time I call, I’m over it.
So easy
by sclopten95 on 2020/12/31 20:46
So convenient, so easy to use. . Great site just looking for a getaway with family.
horrible experience
by lovethesun88 on 2020/12/31 20:07
Very cumbersome app. Tried booking 3 different rooms at a hotel for a family trip. App kept prompting me to enter info for each room individually. Could not select all rooms and then check out. Finally gave up and selected 3 of the same room. Entered all info and credit card for non-refundable payment. Still did not get a confirmation. Then received an email requesting my photo ID and a photo of my credit card for fraud prevention. No other site I have booked with ever does this. Submitted the requested photos and one hour later still have not gotten confirmation!! It’s a holiday week and I’m in limbo while Agoda has my info on non-refundable booking but not yet confirmed!! Either confirm or decline so I can book through another app. Very incompetent and frustrating!!
Good
by 2011cards on 2020/12/28 23:12
User friendly
So far so good
by NJNYtraveler on 2020/12/28 07:24
We’ve used this app and related website five times for 1 and 2-night stays in the last month, during a highly stressful period. The rates for two if the nicer chain hotels in our area were the best on the aggregator apps we use and hotels would not match them when phoned directly, so that’s one huge plus. The other is our luck with customer service. Twice we made errors in our booking (typed wrong name / wrong date) in our distraction during our emergency and both times Agoda was able to address the change last minute with really patient and efficient customer service. I’d never heard of it before this month so that was a surprise. So...so far, so good!
My favorite hotel website
by noseesa on 2018/05/04 10:57
I use agoda almost exclusively because it’s the easiest to use with the best photos, info and filters. Would be awesome if I could book two different kinds of rooms at once. I recently booked a room for my parents at the same hotel with myself and my husband. My parents can afford a nicer room and I had to go through the checkout process twice because agoda won’t allow you to choose two different classes of rooms at the same time. Just a little annoyance. Also, I’d be so happy if we could sort hotels based on how highly people rate them. We can only do it based on price or hotel star rating. Stars aren’t nearly as important to me as customer satisfaction. Even if these things don’t change I’ll be a loyal customer, though. Thanks for having my back over and over, agoda!!!
Infuriating experience
by Bc032885 on 2020/11/18 16:12
I booked a room at Motel 6 for $40 on Agoda. There is a timer on the booking page that clearly says my rate is being held so long as I complete the booking within five minutes. I did. A few knifes later I get an email stating that my booking was canceled due to “an unforeseen technical error.” I went back to book the room again. Now the rate is $49. I had just barely enough to pay for the room at the $40 rate...a rate that was being held if I completed the order on time - which I did! I called customer service and (after about 15 minutes of arguing and begging) they finally agreed to compensate the difference in “agoda cash” which I could apply to the booking. Fine. So I went to make a new reservation, except on the check out page there was no option to apply the agoda cash. Turns out the property is a “pay at hotel” property, which evidently means I can’t apply agoda cash to it. So the $9 of agoda cash that they begrudgingly gave me when they screwed up does me NO GOOD anyway and doesn’t actually compensate me in any way. I still don’t have any way to pay the higher rate and I have no way to relocate to some other property. What a load of garbage! The site clearly guaranteed that rate if I completed the booking in time! And I did! I held up my end of the bargain, you should too! Never using agoda again and will be reporting this story through every agency I can think of and sharing it through every social forum I know. Bunch of garbage.
Unethical billing practices!
by Kofi81 on 2019/10/11 04:06
Terrible service!!! I looked at the reviews, saw my price, booked online and I was charged $30 more than the advertised price, although the site said “taxes and fees included” on my final price. It also said “you will pay at the property” and “Book Now. Pay at hotel.” My bank put my business debit card on hold because the transaction was run out of the ordinary from Bangkok, and also there was a $300 charge on my card that I was never told about and did not authorize. Well, the card was blocked. The transaction did not go through. And my wife, myself, and my 2 year old were outside the apartments in a big city for 1 hour while I was on a text exchange with customer service, who contacted the facility manager. The manager called me and would not let me in because they could not authorize the hold, which was blocked on my card at my out of state bank that I could not contact until the next day. Security was parked outside with his flashers on while we waited the last 20 mins. Embarrassing and frightening. Frustrating and hidden charges. I was left with my family and I having to go out of town to stay with extended family who had to stay up late to accommodate us. Never again.
Not recommended at all
by Tambi Ishak on 2019/11/28 07:47
I don’t recommend Agoda as it’s not that legit as it seems to be, I had an issue last night where I had booked two nights in a hotel in Abu Dhabi - UAE and the app has confirmed and amount has be deducted from my credit card then after few minutes I was surprised by an email from Agoda claiming that a tech error had happened and the booking didn’t go through and the amount which has been deducted will be returned but it may take 30 days !!! So I tried again to look into the same hotel I booked in and found that the price has raised up for no reason for the same offer !!! And this all was just in minutes. So it didn’t go well at all. But the other big issue which I faced with them and it’s totally linked to them is that my credit card details was stolen (while I was booking using their mobile app where these transaction should be more secured) so I was surprised that after 3 or 4 hours my credit card was used to buy stuff online it was bought from “Estee lauder online” !!!! So I had to block my credit card and report this transaction with my bank to run an investigation about it. So it’s not legit at all !!!!
Forced cancellation three days before the trip
by Hana Ling on 2019/11/11 02:02
So i got an email 5 days before the stay saying that my credit card did not go through (which the same card had no problem on another website when I booked it later). They said that I need to redo my payment within 44 hours to avoid booking cancellation, they also gave me a link to redo my payment. My card didn’t go through again, after a few attempts, the link showed “Sorry, this link has expired and can no longer be used to pay for this booking". So I went back to the app, there is no place in the app that I can redo the payment to avoid cancellation, the app said that you need to open the link (which was expired) that was sent to your email in order to pay. So that was a bug in the app. I tried contacting agoda customer service and got no respond, I tried calling the hotel and no one spoke English. Then I received an email from agoda saying that my booking was cancelled because I did not made the payment on time. I ended up needing to book another hotel three days before my stay, which the choices left for me were pricy hotels and bad locations. So yea, no more agoda for me.
Spent too much to deal with this
by KiaraJJJ on 2021/01/08 14:49
I’m so tired of this company I made them close out my account just now. Let’s start with their misleading “platinum status” they claim I have that shows no benefits of having. It states that I can get an extra 25% off of my booking. When I call to see why this isn’t happening when I try to book a hotel they claim the hotel I’m at may not participate in the deal....Even though the platinum status (minus the percentage off) automatically attaches itself to the hotel I’m trying to book & even says I can get Agoda cash if I book it so that makes no sense. What con are you trying to pull, Agoda? Then when I tried to book later reservations through this app it now keeps claiming that for “unforeseen reasons” they were unable to confirm my reservation. I call only to be told it’s because they can’t confirm there are available rooms, but I’m in the same room I have been for a couple months & the people downstairs state there are rooms available. I spent too much money with this company. From their failure to accommodate a customer, false advertising, to the conflicting information I get each time I call, I’m over it.
MONEY STEALERS
by Se1002 on 2020/10/15 03:56
Well.... The facility was not appealing in person. Room had very little to no air flow. With the poor air quality (wildfires), the breathing air in the hotel was concerning to my health as I already suffer from asthma and environmental allergies. It was small, crammed, and stuffy. I was already beginning to experience an asthma flare up and allergy symptoms. Anyway, I ended up NOT staying there at all! I booked myself another hotel elsewhere. I wanted to get out of the hotel I had booked with Agoda so desperately that I even wasted more money than I had budgeted for. I don’t regret it. I do however regret booking through Agoda. The hotel was willing to refund me my money, BUT they couldn’t because I booked the rough a third party (Agoda). I still left knowing I wouldn’t get a refund. I tried to speak with Agoda customer service, but there was no way of getting through or getting someone to call me. Unfortunately, this is the first and last time I ever use Agoda! I will definitely not recommend Agota to anybody. And if I hear someone is trying to book through Agoda, I will definitely share with them my experience and convince them not to use Agoda!
Poor customer service and site issues
by Crys31607 on 2020/06/24 15:30
Booked a hotel and the booking went fine. Then got an email that there was an issue with the card used for booking. Re-entered the card details and got an error, tried another card and got the same error. Had me thinking I was on some phishing site that commits credit card fraud. Emailed customer service who then turned around and said my booking was confirmed. Only to get an email from the hotel through their site saying my credit card had an error, emailed the hotel that the booking was confirmed. Then woke up to an email saying Agoda canceled my booking because of card error. What’s even more lovelier is that the not so nice customer service email basically accused me of not having a valid card, a card with insufficient funds(eye roll), and that my card may not have the ability to be used in foreign areas. Funny cause I’ve been living overseas for the past 5 years with these same cards/accounts and used these cards that same day and to this day. Now I have to monitor for credit card fraud thanks to their inaccuracies
Lie customers
by virak song on 2019/05/29 17:46
Hidden fee. Extra fee is not shown when shopping a hotel to make the hotel to be cheaper on this app comparing with other app. It is hard to write a review on this app to be posted. Your review on this app must be reviewed by Agoda and may never posted if Agoda reject when your issue is related to Agoda too. Never admit Agoda false and always through issues to others that costs a problem. This app is not on customers side. Quick reply, but no real resolution to be resolved. If you book this app and pay up front, you will never be refund; even though, it is not your false after booking. If refund, booking fee remaining kept. Better to stay a way this app. If you book on this app, only book for one night. Don’t ever book more nights on this app. If you failed to arrive the first night, all booking nights will be cancelled and no refund to be given. It makes no sense to cancel all booking nights when paid upfront and fail to arrive a first night. The posted room on the app may not the same picture room at the hotel. Better to see in person before booking on the app.
Agoda lost its credibility
by acon.g on 2020/03/07 07:50
Please let this be a warning when booking on Agoda. Today I found out that Agoda doesn’t perform due diligence on the properties listed on their site. Nobody actually goes to the property to make sure it exists! I booked this property (Myna b307 Hamilo Place, Nasugbu, Batangas, Philippines) for my brother and another guest. Agoda sent me a confirmation number, and a receipt stating full payment for 2 nights. Went to the property based on the Agoda map but was told by the guards of Club Punta Fuego (where the supposed property was pinned), that Hamilo Place is about 9 kms away. So they drove to where the property is, and in fact it existed, only about 9 kms away from where it is on Agoda’s map. The receptionist couldn’t find my booking. I called Agoda and was told they will get in touch with their “hotel partner” who will get in touch with the property, then they’d call me back. They never called back but they sent an email saying they couldn’t reach the property. I replied asking what my guests should do? Agoda sent an apology email but never offered an alternative. Unacceptable and very unethical. I need my money back.
One of the best hotel discount apps for Asia
by Rajgeh3339 on 2020/06/24 06:20
Update: developer sorted the issue quite quickly, read the previous review. I’m still note sure about the flights section, will give it another try once the borders open up again OLD REVIEW: I’ve been using Agoda for almost a decade, always been happy with their service...so when they added airlines, I jumped on it and bought ticket to Seoul. That was the worst decision, they use a 3rd party provider which complicates things to say the least. Even though the airline cancelled my flights 3 months back, I still have no confirmation of my refund...last email I got from them (2 weeks back) it says we will let you know between 2-4 months!!! That will be a whole 7 months I have them $1300. Every time I call, I’m told they have no feedback from their partner....which obviously doesn’t fill me with confidence. The funny thing is, I booked a hotel at the same time and that’s been as painless as ever, the moment I called them explained the situation....I got a full refund, even though I had no cancellation policy. Avoid booking a flight if you can, I will still recommend the hotel side.....if they a better partner for flights or go direct I would reconsider. Until then, fool me once shame on you, fool me twice shame on me.
So far so good
by NJNYtraveler on 2020/12/28 07:24
We’ve used this app and related website five times for 1 and 2-night stays in the last month, during a highly stressful period. The rates for two if the nicer chain hotels in our area were the best on the aggregator apps we use and hotels would not match them when phoned directly, so that’s one huge plus. The other is our luck with customer service. Twice we made errors in our booking (typed wrong name / wrong date) in our distraction during our emergency and both times Agoda was able to address the change last minute with really patient and efficient customer service. I’d never heard of it before this month so that was a surprise. So...so far, so good!
DO NOT USE- SCAMMED OUT OF $350
by Lyndseeeyyy on 2018/08/18 14:45
ZERO STARS. we booked a hotel for the following day and there was “one room available” we thought it was weird because there were zero rooms available on the reliable websites- orbitz, Expedia, etc.- we booked, and had $350 taken immediately out of the bank account. When we showed up at our hotel the next morning there was no record of our booking at the hotel (which was SOLD OUT), we had no confirmation email, and whenever we called customer service it was completely automated.. when the customer service wanted our booking number (which was never sent) we were promptly HUNG UP ON. This happened multiple times even with the 5 star hotel calling to try and resolve the issue. On top, we found out their customer service is only open mon-fri 9-5. So we are now out of $350 and need to pay a second time for our hotel room at the same day rate of $500+. This website is ran out of Singapore and is a scam.
Awful app for booking the hotel
by EchohW on 2018/08/10 18:30
Don’t use it ! They canceled your order without notice!!!!! If I could I definitely put 0 star! Never use again ! We’ve booked hotel (San Francisco for 2 night (August 16-18)bay landing hotel at July 18,they’re canceled my order without the notice me ? I can not imagine if I didn’t review all my schedules, fortunately I had reviewed. For sure I order it and called bay landing hotel to double make sure I got this order, the hotel confirmed, but things is this app sent me a conformation email, asked me to upload my ID and major credit before August 13, I really did at August 8), but they still cancel it! I don’t know why they kept my ID and major credit??? I guess that must be someone pay higher price for my two nights, really disappointed! Never use it! And I will sent this experience to my feedback share with my fans. I called the customer service they told me that’s not their problem ! It’s system canceled my order, they’re refused to say sorry to me.
CHEAT. Don’t use this app. They Cheat.
by JoshuaGoodmanIowa on 2019/04/02 06:55
I searched for hotel in Ho Chi Minh for April 2-3 before my visit on March 31 when I was still in Hong Kong. For some reason this app pops up and offers me a “super-deal” and I gladly accept this deal without a detailed reading. Now here comes the CHEATING, the date is not April 2-3 but March 31-April 1. I have no way of visiting this hotel because I was in Hong Kong ! I called several times to Agoda and this hotel refused any negotiation regarding of the refund of my lost. I work in Internet Marketing industry, I suddenly realize that I have become a victim of a designed scheme of internet marketing cheating. They buy advertising banner for very different dates and decoy customers with a good deal and in reality customers have no way of living in this hotel. This trick is just a blatant cheat and Agoda customer service promised to look into it with promise of emails but I got no single email so far. This is such a breach of decency of business. Don’t trust Agoda, use Booking instead.
Lancaster hotel in Mactan, Cebu Philippines
by gajdhyuoihhfdka on 2020/01/14 13:20
Very disappointing. Not safe, no wifi, no phone. The room is dirty and dilapidated. I have pictures to send. You should not call this a hotel. It is a dump. Toilet does not flush, and we have to go down to front desk to report and maintenance guy came and said he will fix it tomorrow. Not staying here another night. Not deserve a star at all. Agoda this place is in contrary to what you state in your website. NO WIFI at all. Not even a phone to call the front desk. Where can I download my pictures of this place? Lancaster Hotel room C 413. Please respond, thank you.
Mimidi
by mimi and pawpaw on 2019/02/27 06:48
The room was very nice and clean when we moved in. the next day the bed was made but not neath The pillows were on the floor the trashcan had not been emptied the coffee ingredients had not been replenished the water had not been replenish the dirty towels have been removed but no fresh towels had been added none of the shampoo amenities had been replenished I called housekeeping after we had gotten back to the room and seen the condition and they said someone would come back up and take care of it for two hours has passed and no one had showed we were leaving for dinner and I asked one of the ladies that had the med cart out in the hall if she would be able to Help us put our room back together she was lovely and more than willing to finish completing our room
SCAM BOOKING COMPANY - DO NOT USE!
by hbh330 on 2020/01/02 12:57
SCAM BEWARE! They show photos of pools and amenities in listings that cost extra upon arriving at the hotel. When we complained they would not issue a refund. I will be disputing the charge with my credit card company but I will never use them again and would advise no one else use them. How would you feel to view pictures of a pool with a listing and, upon check-in, the hotel wants to charge you extra money. Horrible bait and switch scam don’t fall for it! ZERO customer service and after traveling to Vietnam, Thailand, Mexico and countries all over I’ve never ever booked a room with a pool then have to pay extra for it! Reporting to BBB but probably will never see our money back. Horrible experience on vacation. Update: they respond with standard automated reply - it serves nothing and they do nothing, it’s just for show on their reviews, pathetic!!!
Will NEVER use Agoda again!!!
by NBargas on 2020/03/20 17:03
My family planned a trip to Dallas. At the time we had no way of knowing that pretty much everything we were planning on doing was closed due to COVID-19. My husband called the hotel to cancel our reservation, but was told to contact the 3rd party booking company. Well it sure doesn’t tell you on Agoda’s website how hard it will be to contact them if there is a problem. I understand having restrictions but when it comes to the well-being of your customers that should ultimately come first. Why would a person want to travel to a place where pretty much all there is to do is to sit in a hotel room or risk contracting a virus. I would never recommend a company that is so heartless and uncaring to their so-called customers. Please thank twice before using this company. Once they have your money they are done with you.
A complete pile of an app
by TellUNow123 on 2019/10/18 06:00
I picked up this app at the suggestion of a traveler that had just come through Southeast Asia. In the last 4 days I have worked with it to make two reservations and both of them have gone horribly wrong. Hosts are asking for money through 3rd part apps even after I provided my credit card number for a non refundable deposit to agoda. Hosts send me messages randomly whenever they have something to add instead of composing a complete mesage for me. Neither host answered questions about the accomodation. One host kept telling me that I had done things wrong and that I needed to cancel the booking and rebook through booking dot com. Calling customer service was no help- the representative actually told me to click the external link and pay (after my non-refundable boocking) via the 3rd party. Stay far, far away from agoda and this app!
Very uncomfortable
by Always on the go 24/7 on 2019/02/26 15:14
I found a booking through Agoda where I got the best price offered. After going through the process I got a email requesting card information. I thought it was fraudulent so I deleted. Upon confirming my booking I just found out the want me to send a picture of the front on my card to make sure it’s not fraud and today is the day I need my room! I’m so uncomfortable with a process like this and Agoda really needs to rethink this process. To many fraudulent people in the world and even though it is through my cell phone, they can be hacked as well. Nonetheless I’m roomless for now. I will never boom with any company that asks for my card to prevent fraud. That’s what my bank is for. Other than that great prices hate I have to miss out! The guy said my card will not be charged even though that was the card I used to book so we shall see!
Major Product Bug, charged me wrongfully and no refund
by 1stUse on 2020/01/29 12:39
If you login via phone number, instead of linking to your original account, Agoda will create a new account. I didn’t know this (since I have my phone number saved in my normal Agoda account). Made a booking that I later wanted to cancel. Could not find it for the life of me when I logged in. So I thought the booking didn’t go through. A month later the charge shows up on my credit card bill. I call Agoda and find out about this other account that I had no idea about and had no access to. Agoda would not refund me for the booking. Their client service is just call center somewhere overseas and they can’t make these decisions and would not escalate. I can’t talk to a real person who gave a crap. They don’t care about their customers. 0 stars if I could. Told all my friends too.
Stealer money
by xinhnhuconbuom on 2021/05/09 08:01
If I would have read the reviews I wouldn’t have book accommodation from Agoda !! They steal my moneys so easily!! I have booked 60s condo Hua Hin Thailand !! When I made a booking they said they will send Address details so I booked and paid ! I waited and waited for the address information but no information at all then we arrived at Hua Hin . I have been walking awful long time to find it ! I went to some condo asked about and nobody no what 60s Condo is even I went to the corrected building!! So I sent emails and tried to call but no reply at all !! So I had to book another property to stay ! Then I received the message from Agoda we won’t responsible for it and none refundable!! If were you what would you do ? So Agoda and Owner of 60s condo were totally Fraud ! They took your money and walked away!! Should anybody use their services??
Needs work
by friendwithu2 on 2018/04/24 18:31
This is a great app but many of the buttons doesn’t work such as PayPal. I called support and they told me you can either use a card or book somewhere else. In fact, my friend was also having issues with her PayPal button and couldn’t pay for her booking. She also said she had other customers using PayPal without any problems. I wasn’t trying to call for other customers I am calling for my issue and don’t want to be compared with what the other customers are doing? Every issues is different and just because someone have one issue and the other don’t, doesn’t make the the app amazing. This needs more work and so does some of the agent. Thank you
Scam
by kjs386 on 2019/03/27 03:52
Agoda is a complete scam. Positive reviews are untrue and certainly sourced through app reviewing services for boosting their score which would have been negative if possible. First and foremost, don’t count on your resi arriving at the hotel - I’ve been working for weeks on getting my reservation processed with hotel and it still hasn’t happened. Customer service is basically nonexistent (takes hours to connect and if you’re lucky, hours to resolve smallest issues). Furthermore, the app is misleading in their offering and does not guarantee rooms consistent with their product offering. I’ve been completely ripped off by them for a bachelorette weekend that I’m organizing and all guests experience huge issues, resulting in a loss of the booking about (in my case 1000) and necessity to book a last minute resi at the hotel.
Customer Service is the worst
by feliu12345788 on 2019/05/22 00:25
I used this app to book a hotel in Brussels from US and even tho the transaction was in US dollars, it went through as GBR (pound sterling) in the system. Because of this glitch in the system I was automatically charged international fees by my bank and this is just absurd. I have booked before with another card and have never being charged international fees (even though the card has international transaction fees). I contacted their customer service and they refuse to credit back the 3% in fees because it has something to do with the bank when it is actually the apps fault for classifying the transaction in GBR (my bank directed me to talk with the company). I sent pictures as proof and the only transaction made that day shows agoda and the fee only. And they are not even understanding that it was the only transaction done on that car in 1 day plus it shows that the fee was based on the merchant, in this case agoda. Won’t be booking with them ever again. Their representative Ken/Camille were not even understanding of the situation and provided the worst customer service. Now I gotta eat the fee because of the app and their unwillingness to understand and help.
Second yr w Agoda in Vietnam
by khoi7020 on 2019/10/07 23:07
Second year in Vietnam, second year using Agoda. Very easy to navigate for hotels availability and price. Hotel pics on Agoda really help with my decision. Easy to book/reserve as well. Minor drawback, it only includes hotels which are registered with Agoda, I assume for a fee. So the area where I stay, only 2/3 or 1/2 of the local hotels are listed, probably because not all hotels willing to pay the fee. But if you know what hotel you want, and you want Agoda one stop shop reservation, you can enter the hotel name on Agoda to search and reserve.
horrible experience
by lovethesun88 on 2020/12/31 20:07
Very cumbersome app. Tried booking 3 different rooms at a hotel for a family trip. App kept prompting me to enter info for each room individually. Could not select all rooms and then check out. Finally gave up and selected 3 of the same room. Entered all info and credit card for non-refundable payment. Still did not get a confirmation. Then received an email requesting my photo ID and a photo of my credit card for fraud prevention. No other site I have booked with ever does this. Submitted the requested photos and one hour later still have not gotten confirmation!! It’s a holiday week and I’m in limbo while Agoda has my info on non-refundable booking but not yet confirmed!! Either confirm or decline so I can book through another app. Very incompetent and frustrating!!
Worst experience ever!! Don’t use agoda at all!!
by bitemenor on 2020/08/04 03:10
I booked an hotel with a very good price, I chose to try this agoda thing for the first time, because it was a little bit cheaper. After a couple of days I received an email saying that I cancelled my reservation (Which I did not) and when I tried to contact them I never get a proper reply, just automatized emails telling me to book again. Of course, when I look the prices they were way more expensive and now I check and they are sold out. Don’t trust agoda with your travel plans, it totally ruined my trip, after getting all the arrangements, and of course they don’t even care or reply, or take care of you, if they made a mistake they should take care of it. Just be safe a don’t use this app, go with the companies that you know!
FRAUD app and Company
by rexh ina on 2019/10/29 16:06
Dont danlow the ap and dont open accounts in Agoda. App is terrible and unfriendly to use. One stat is to much for such app. I listed my property and had real problems since the first booking. The app didn’t notified me for the reservation, even through i had chooses to be booked only by request and not instant booking. I compensated in cash those customer with the idea that for sure I will get paid back form Agoda. But Agoda didn’t paid me back even through have already past 2 months. Customer Suportservice is awful 🥵. They lied and make me wait for two months, and still didn’t got a solution. Now that they don’t have other lies to say, the online customer service its always “outside the operation hours” probably must have blocked the service for my IP 🥵🥵.
My go-to for booking
by Brozy D on 2021/03/26 02:30
Easy to use. I’ve only had a couple issues and customer service help immediately. The issues were minor. One was when I went to check in, they saw I was a foreigner and immediately canceled by booking. This was in the beginning of covid. Agoda handled it immediately. Not only is it easy to book a room but you can also read reviews, look at maps, and see things that are nearby.
Horrible customer service
by Flynhigh1 on 2018/05/23 02:55
If I could give zero stars I would. The web site is confusing and when I inadvertently click a button when I was looking for a hotel 10 days in the future I was unable to cancel the reservation. I was immediately billed, even though the web site indicated I would be billed when I arrived at the hotel. I contacted customer service immediately and after several e-mails was assured my card would be credited. Two months later I am still being given the runaround. After contacting my credit card company I was initially given the credit, however, the hotel then told them they were never contacted about a refund and the charge stands even though agoda cancelled the reservation. I am still being charged.
Bait and Switch!
by d-trick3000 on 2018/10/24 12:03
I searched for a room for 2 adults and 2 children, was shown options, booked one and was warned it would be non-refundable once booked. Since I entered 2 adults and 2 children I thought it would be fine. A week later I received confirmation from the hotel that the reservation was only for 2 adults and no children. The hotel blamed Agoda for the error. I tried reaching Agoda and instead of helping in any way, they took it upon themselves to officially re-book us in the same hotel with only 2 adults and zero children. Tried calling Agoda Support and they either disconnect you or keep you on hold forever. Agoda has just lost us over $400. UPDATE After finally getting someone on the phone who promised to take care of this and either fix the reservation or refund, I felt a little better about them. They promised to stay on it until the issue was resolved. But they didn’t follow through and never contacted me again. Fortunately the hotel understood the pain Agoda can give and fixed it on their end, no help from Agoda.
Never again!
by Vina29 on 2020/10/21 16:02
I will never book here in agoda! Just wasted my money, i asked them to at least change my booking date because my flight was cancelled. They don’t care they just told me that they didn’t get response yet from the hotel which i already called them and told me that its up to agoda because they didn’t get the money yet. I called the hotel they are ok to change the date but said it depends with agoda. It’s better guys to book directly to the hotel not in this site. They just take ur money and just put the blame to the hotel. I already send my documents to show them that my flight was changed but nothing happened, they never care! Worst worst worst ever! U don’t even deserve to get one star! 😡😡😡
Not reliable for last minute bookings
by WorldTraveler271828 on 2018/08/31 06:11
I wanted to love the Agoda website and app, but I had a very frustrating experience with customer service and making the booking. I never write reviews, but this time I had to write about my experience. Attempted to book three hotel stays over a five day period while traveling through Southeast Asia. The first hotel was booked two days out, the second hotel booked three days out. Received an email indicating that my payment needed to be verified prior to confirming the booking. Saw the “test” amount taken before the hotel stay, but the bookings were never processed. Pretty frustrating in a foreign country where you don’t speak the language. Will not be booking with this app again.
Request Copies Of Credit Card And Picture ID TO Be Scanned
by Cyntsin on 2020/06/13 14:24
I used Agoda for the first time last night to book a few rooms as a couples weekend get away during the pandemic. Received email confirmation that my rooms were booked and paid for. At 419 this morning I receive another email requesting a copy of my credit card and drivers license scanned to Agoda. I work in the financial industry and this sent off serious red flags! When I didn’t send the requested information which by the way I was initially instructed to provide the same information to the hotel at check in.... Agoda cancelled my rooms. Luckily I called the hotel and my rooms were reinstated. I will never use this application again for any of my traveling purposes.
First and last
by dg5753 on 2019/02/10 01:11
I was driving today planning to stay in Denver. The hotel couldn’t find my reservation. I had everything from the confirmation number to price. It took them an hour to call a bunch of people. Apparently they sent me an email. I’m not checking my email while driving. It was the last thing I thought of because everything was confirmed. I checked it and they thought it was fraud. My MasterCard was on a travel alert. It had worked previously. I was appalled as banks and credit card companies will call. They never called. Drury Inn took care of me and matched the price. I will never use this app again. Sorry the customer service is so bad, you guys can’t make a simple phone call!
Horrible website, NO customer service
by Mat Grey on 2018/11/10 22:47
Don’t book with these people if you can at all avoid it. We booked a room for 5 nights then several weeks later tried to change it to just 3 nights. Couldn’t do it. Their web site didn’t allow any change other than total cancellation. Their phone number for customer service put me in a phone tree machine that alway ended up disconnecting me, four different times! Called the actual hotel, they were great, a real person. But she wasn’t allowed by the Agoda machine to make my simple change. My only option was to cancel my reservation altogether, which I did. Save yourself the trouble and don’t even deal with these people.
Problem logging in
by Jjjkamij on 2018/10/28 04:10
I tried many times to login to the app without success. It Kept on telling me there is a technical problem and ask me to try again later. Good thing is, it lets me continue on to book my room by entering my email address, name, and credit card number. After that, I logged in to my account using a browser and saw the new booking in my account. The app was able to associate the booking with my account by matching my email address. I have no issues with reentering my personal information, just lots of frustration trying to login.
App technical failure costing me a fortune
by MRG3999 on 2018/06/25 18:51
Thought I cancelled a hotel reservation only to find out too late that it never cancelled and I had to pay in full. Ironically, the reason I cancelled is because Agoda kept sending me emails about better fares at hotels in my destination city. This led me to book a cheaper hotel and then cancel the first one — or at least I thought I did. Aside from the technical failure, In the age of big data and companies collecting every bit of personal information about us, Why would the app allow me to make two identical reservations at two different hotels?? Irresponsible and exploitative. I travel very frequently and only recently learned about Agoda and am deleting it now. Beware!!
Used to be my favorite hotel app
by maluna barona on 2019/03/08 17:15
Used to be my favorite hotel app until on time I reserved a hotel $2900 value not noticing it was non refundable. As soon as I noticed about 5 minutes later I cancelled the reservation. They still charged my credit card. I called the hotel and they sad that had nothing to do with this and they are not getting a penny. I am still disputing this ridiculous transaction and will stop booking threw Agoda because of it. Very disappointed. I have been a loyal costumer with them booking for tour groups for few years. It’s ridiculous for them to charge someone $2900 for a few minutes of booking error which was not even clear or I would have never booked it.
Last minute changes
by ella873 on 2018/07/13 14:44
I made a hotel reservation two days before going to Korea from China. The day before we went, they cancelled our reservation for the hotel. They emailed us saying that they would cancel our reservation at 9:00 pm if we didn’t give in two of our documents. I didn’t check my email until 8:30 pm, and I already received an email saying my hotel reservation was cancelled. I called them, and they said they couldn’t do anything at all whatsoever. I asked if they could help me find another hotel, they said that it wasn’t their job to find one for us. I also asked to speak to the manager, but the lady on the phone Ms. Lu kept rejecting our request to speak to the manager.
Wasted time and energy
by GlobalM on 2018/05/26 12:33
I’ve used Agoda for years, and finally reached my limit after several bad experiences, so I feel a need to document the most recent problems. 1. It is impossible to update your contact information in the app, so I’ve had to create a new account more than once and lose all the credit earned. Please allow profile information (email, phone, etc.) updates via the app so I can do this myself rather than having to hold 30 minutes, on international long distance, for an agent. 2. I booked a hotel 24-hours ago. Agoda “failed to process the booking due to a technical issue.” They did not notify me of any issue, when I finally reached the hotel, there was no reservation. So I had to call Agoda (again, international long distance), to be put on hold for 30 minutes, to be given the run around and told I would have to make a new booking. This resulted in both a higher price and a lower-quality room than my initial booking. Please get your act together Agoda. I just want an easy, reliable, hotel booking app.
2 time no reservation
by khll Khalec on 2019/08/28 10:58
I want 2 different hotel 2 time I didn't find any reservations I have to call customer service to solve the problem. Last time I order a room for disabled ♿ but the hotel told me your reservation regular room. I found the problem from website I told the customer service about it but they don't care. I'm going to delete the app and account. قمت بالحجز مرتين مختلفتين من الموقع وكل مره اصل للفندق لا اجد حجز ثم أقوم بالأتصال بخدمة العملاء الذين يأخذون وقت وعدة مكالمات حتى يحلون الأشكال( تحملت فاتورة اتصال بسببهم ٢٠٠ ريال سعودي). اخر مره حجزت طالب غرفتين لذوي الاحتياجات الخاصة لما وصلت الفندق اخبروني أني طالب غرفة عادية. وبالرجوع لطريقة حجزي وجدت ان حجزي صحيح لكن هناك مشكلة في الموقع قمت بتسجيل عملية الحجز والتي توضح هذه المشكلة وإرسالها لخدمة العملاء لكن تبين لي انهم غير مهتمين فطلبت منهم إغلاق حسابي.
Experience with reservation:
by andchumov on 2020/08/22 16:00
On August 22nd 2020 was trying to make reservation with Radisson Blu Bosporus Hotel Istanbul Turkey, and after submitting my VISA card information I didn’t get Email with proof of reservation. Because of that, in about 30 minutes made second attempt to make reservation for hotel room, and after submitting all my, including my VISA card information, got messages from agoda, that I’m already made reservation throughout them, and I’m simply making double reservation Then I abrupt my attempt for that second reservation. But, I still was worried about if My first attempt to make reservation was successful Then I called directly to hotel, and lady on reception wasn’t able to find my reservation. Then she connected me with other reproductive, but he also wasn’t able to find reservation on my name
Crooks. Apple should forbid its app.
by jkirk1626 on 2020/07/25 10:29
Any rating above 1 star is from a member of the dev team. I tried using this in the Philippines and wound up paying for a place that was closed. Agoda refunded me, but the refund was a hassle because Agoda wanted to give me credit instead of putting the funds back on my card. Eventually Agoda relented, but it was a long call. Agoda took its sweet time reimbursing me: close to a month. Even perusing plane tickets, I see a price for $950, click it, and it never fails to turn into a price for $1,035. Do yourself a favor and avoid or uninstall. After posting this review, I'm uninstalling this sleazy garbage that Apple should kick off of the App Store. Shame on Apple for letting it on in the first place.
No syncing
by michabox on 2018/03/23 05:24
The fact that Agoda is a great company to book accommodation with is already establish, that said. The app needs some work. This app is missing one of the main features of an online product, that is syncing between devices. I do quick searching on-the-go, save it to my favorite with intention of going on my laptop to continue my research only to find out that my favorites on my phone doesn’t sync with my favorites in my computer. A smooth transition between devices is a must now days. I recommend sticking with the website and save yourself the inconvenience of this app. PS don’t be fooled by the nice designed UI.
No agents avail ever
by nancykallday on 2018/09/12 01:48
I could not get incontact with anyone from Agoda about my 6nights stay in Orlando. It was so difficult to get my refund. I still have not heard back from anyone through Agoda. I’m very upset because the hotel I stayed at was horrendous. My room door was open when I am positive that I locked it. Hotel insisted I stay in a diff room till manager arrived in the morning. The morning came, she said she couldn’t issue me a refund for the nights I already stayed. She said she would give me a refund. Than I grab my stuff. Came back down to the lobby. She said I issued you a refund to Agoda. But it’s impossible to get ahold of anyone at Agoda. No live chat, no call back, no contact. Extremely disappointed.
App is good, not the company
by Snapjax on 2020/03/09 01:03
I’m currently being given the run around. All I want to do is cancel a hotel reservation. The person “helping” me has asked for my flight itinerary and my current location for the hotel I’m staying at. Well it’s not good enough bc the current hotel I’m at has my husbands name so I had to change that to my name and resend. Now the link I’m to reply on has the “no-reply”. If you are military and in the middle of a pcs just book a hotel in person. This company wants me to go above and beyond for this cancellation and doesn’t want to refund my ONE NIGHT stay at a hotel next to the airport.
Rating Trends
14,13,17,20,21,15,13,17,15,13,14,9,11,17,15,15,16,9,9,7,10,15,11,10,20,22,18,34,23,27,32,34,21,25,38,20,28,20,19,17,16,6,10,13,16,24,18,16,18,23,18,24,28,17,16,17,16,25,23,14,17,19,15,21,11,16,13,9,7,18,0,17,24,22,12,2,8,18,12,27,13,20,17,9,14,14,6,12,19,27
All Versions
4.0
34,977 total
 5
29,580
 4
3,645
 3
735
 2
230
 1
787
Current Version (9.15.0)
5.0
32,995 total
 5
28,118
 4
3,335
 3
663
 2
187
 1
692
Version History
More...
Screenshots
Search Visibility
App name
Agoda - Best Travel Deals
Description
Even lower prices than our own website! The Agoda app is your best tool for finding and booking the very best deals on any kind of accommodation or flights, anywhere in the world. - *SHOP* See the deals we can’t show on our website. Agoda guarantees the best price and it can get even better when you view on the app. - *SAVE* Get additional savings of up to 80% from Member Deals, Last-Minute Deals, Secret Deals, newly listed Home discounts, and more. - *FLY* Search over 200 airlines worldwide for the cheapest fares on domestic and international flights, using our unique search engine that compares flights and prices in real-time so that you can find and book the best airfare deal immediately. Enjoy our 24/7 customer support for peace of mind. - *DISCOVER* Search over 2,000,000+ hotels, villas, BnBs, and every kind of vacation rental in your own language and currency of choice. - *DECIDE* Choose wisely. Agoda’s useful search filters, hi-res photos, map views, local experience information, and 15+ million verified traveler reviews help you find the perfect accommodation for your specific journey and budget. - *NO STRESS* Get support. Agoda’s app saves your voucher, details, and maps right on your device for easy check-in and printer-free travel. You can manage or amend your booking anytime, anywhere. And if something goes wrong, Agoda has live agents ready 24/7 in multiple languages to make sure your journey is as smooth as it is cost-efficient. - *START EARNING* Become a host and start earning. For Agoda Homes hosts, our app lets you manage reservations and communicate with your guests directly. If you haven’t listed your property yet, go to agoda.com/homes today. It’s free! - *Agoda speaks your language* Whatever your language is you can get the best Hotel deals: فنادق أجودا,安可达酒店订房,Agoda酒店,Agoda訂房,อโกด้า,תי מלון אגודה, حجوزات,اجودا,агода, 阿勾達 , 阿勾打. To learn more about device information used in our App, including for interest based advertising and cross-device tracking, and to exercise certain opt-out choices you may have, please see our cookie policy.
Good good
by jeniffer ulises on 2021/05/15 20:08
Muy buena
No parking
by Christalhead on 2021/05/15 18:06
When I arrived I realized that there was no place to park my pickup truck and small trailer. After asking were do I park I was told on the street so I requested a refund and I was told the company that made the reservation would have to do it. So I emailed Agoda for a refund and they haven’t responded. I feel that they hide the fact that this hotel was dilapidated run down dump and they grab the money and then ignore you. So beware if your looking for a reasonably priced room.
Easy
by GoooBraves on 2021/05/15 15:50
Easy and amazing price that I found nowhere else !!!
Good deal
by Nuch Tokyo on 2021/05/15 06:55
Always book via Agonda whenever I travel. Good deal always
App is better than the other travel apps.
by Was1$ on 2021/05/15 00:09
Agoda has more lower priced quality hotels and takes a smaller commission than the other travel apps.
Search and save
by pieillchill on 2021/05/13 00:52
Saved plenty of money with this app. All over the world.
Easy!!!
by snealytano on 2021/05/12 13:28
Easy to use. Great deals. Free cancellation
Stealer money
by xinhnhuconbuom on 2021/05/09 08:01
If I would have read the reviews I wouldn’t have book accommodation from Agoda !! They steal my moneys so easily!! I have booked 60s condo Hua Hin Thailand !! When I made a booking they said they will send Address details so I booked and paid ! I waited and waited for the address information but no information at all then we arrived at Hua Hin . I have been walking awful long time to find it ! I went to some condo asked about and nobody no what 60s Condo is even I went to the corrected building!! So I sent emails and tried to call but no reply at all !! So I had to book another property to stay ! Then I received the message from Agoda we won’t responsible for it and none refundable!! If were you what would you do ? So Agoda and Owner of 60s condo were totally Fraud ! They took your money and walked away!! Should anybody use their services??
Low Prices at a Cost
by r3s1n8 on 2021/05/08 14:52
Like many 1 star reviews I had a similar experience. Booked a room at a low price, they cancelled shortly before the check in and raised the price on their app. Zero support from customer service. The best answer I got when asked what I could do to get my booking set again was “I’m sorry this happened to you”. Zero accountability. Definitely avoid at all costs as they WILL cancel your reservation with no warning. Just book directly through the hotel. Call them and mention the Agoda price and they will usually match the price. That is the only reason you should install the app.
Email Change Please
by doramihsien on 2021/05/04 05:48
Hello I just want to change my email address associated with my account WHY IS IT SO FREAKIN HARD?! THERE IS NO INFORMATION ON THIS AND THE FAQ PAGE AND LIVE CHAT JUST KEEP ASKING FOR A BOOKING NUMBER?! HULLO? What should I give: pleasechangemyemail123????!!! Is there no other questions except related to bookings?!!!!! Even when I tried emailing customer support it bounces back?????!!!! And tells me to go to FAQ page OKAY HOW FUN. Something as simple as AN EMAIL CHANGE and we can’t even do that can you help me? Or you know at least change that setting in profiles🙄🙄🙄🙄🙄
Always best prices!
by Kbkitto on 2021/05/03 06:18
I compare with so many different site and apps and Agoda is always insanely competitive. I love it!
Good
by mimikimmi on 2021/05/02 17:11
Many hotels here
Poor management and No phone numbers to contact
by su@66jay on 2021/04/28 19:52
You will not be able to get into touch with Agoda guys as they don’t have any operational phone numbers, where you can simply call for assistance.
Bad App
by Traveling San on 2021/04/28 09:10
Again Agoda did me wrong must remove the app from my phone I asked via filter Beach, Pool, wifi, the choices given well I accept upon arrival 15 min later no Beach and no wifi nice pool is all they had out of my 3 requirements. I work online and need to miss work because of the false info. Nice resort they tried to cancel with Agoda but of course Agoda not reply one the charge you Agoda doesn’t care about you
Sorry, we encountered a technical issue.
by Zak MacKracken on 2021/04/28 07:08
Please don’t try again. Can’t even log into this terrible app anymore.
Love Agoda
by chrismf081 on 2021/04/28 01:56
I love this app! I use it to book every hotel! They offer great rewards and great prices! Customer service is AWESOME!
Hotels
by MrsJohannsen on 2021/04/22 16:14
Always smooth booking and their rates are sometimes high but usually you can find cheaper rates on the days it counts.
SCAMMERS.
by nelisQ on 2021/04/22 04:24
Not sure how they have any good reviews. I tied to book a room on their website for $112, the BOOK NOW button wouldn’t work, I called and an agent said download the app and make an account, I did. The price was $140 on their app... same night same room. She said they would honor online price and price match it. No worries. I had took book it to move forward, so I did. They sent me an email to respond with screenshots of the price discrepancy... they respond with “no email found, no booking found” I send again.... They respond here’s your “price match” in the form of “agonda cash” SERIOUSLY??? That’s not a refund!! I’m never using your scam website again and will be contacting my bank to see if they’ll force a refund for the amount... it’s not about the 20 something dollars... it’s that you’re crooks.
Agoda cares more about the hotels than the people staying in them.
by CrazySpliff on 2021/04/20 14:20
I am a person who travels around the world pretty often. 3-4 years ago I used to use Agoda wherever I’d go. In the past, the app had a few bugs but was pretty good. They used to have up to date information about hotels in every country I went to. But I’m the last year or two it keeps getting worse and worse and worse. The last 8-10 times I’ve used it. There is always a problem, and each time it seems to be a new problem. And after each problem customer service gives me more and more agoda dollars for my troubles and tries buy me off by upgrading my profile. But now I’m finished with agoda, much easier to just use the booking or hotels app, totally finished with agoda. The biggest blunder that comes to mind from agoda, was when my wife and I went away for a special weekend. We were going up in the mountains far outside of a city to supposedly beautiful hotel which was in the middle of nowhere.... I should emphasize how far away from anything else this expensive hotel is. On the agoda app it said, I was was able to complete my double book/booking for one of the 2 hotels pool villas the hotel was offering. Completed order & charged my card. Using this app it was going to be over 800$ total for our stay. But thankfully my wife likes to double check stuff, plus she speaks the local language....so she called the hotel ahead to make sure our reservation went through ok. It went through but not for any villa, the employee at the front desk said there never has been 2 pool villas in the hotel. We asked to speak to a manager. As we checked on the other apps the price of the suite is half of what the pool villa costs. We checked and double checked, there is only one pool villa on the property. SO...if we really did drive way out to the hotel in the mountains, we would have no choice but to take the falsely advertised downgraded room for the same price as a pool villa, or for whatever the hotel was charging. The boss of the employee who got on the on the phone with us, was definitely lying to my wife about the details of the property listed on agoda. She told us there was never an ad for more than one pool villa and.....within a few hours of talking to the lying hotel manager/owner...the next day we looked at the agoda app, it changed to only one pool villa listing. We took screenshots before she erased the 2nd ad but they were double booking through agoda only. Not on the other hotel apps. Tried to contact customer service they offered 40-50$ in agoda cash for what would’ve been a very expensive mistake. THAT is only one of MANY experiences dealing the many dishonest things that this app allows hotels to do. Agoda let the hotels take on and take off options as they please, wether they’re true or not. Agoda lets the overpriced out-of-the-way hotels overcharge & double book their expensive options on purpose. Seems Agoda cares much more about the hotels, than the people actually staying in those hotels. Agoda allows many hotels to overcharge and show false advertisements about the properties and details about rooms. Agoda has become the worse hotel booking app I have ever used.
Excelente
by Jaffoxo on 2021/04/16 18:08
Amistosa aplicación
Wow
by jpolengtorres on 2021/04/15 13:55
Shockingly cheap price... and the app itself is super user friendly. My new favorite booking app for sure
Booking room
by Tj19718787 on 2021/04/12 20:39
Fast and simple
Super easy
by divarenne on 2021/04/12 05:17
This app made it super easy and I got the best deal!!!
Agoda cancelled my booking without notifying me prior
by HRHDina on 2021/04/11 20:31
Received an email that they’d cancelled my reservation without notifying me or giving a reason why. Awful. I’ll use Hotels.com again instead - never had a problem with them. Is Agoda just a scam site??... In my opinion, sure seems that way.
Fast and convenient
by Happy happy diva on 2021/04/10 01:22
I love Agoda because it’s easy to use, it gives me great deals and I never have any a Issues and if I do they take care of me!!
unnecessary extra steps to book hotel
by looneyzune on 2021/04/07 17:58
i don't like ghis latest update. when i click on the hotel in the menu instead of showing me all the rooms available like it used to it asks me to click again to see all available rooms.
3rd class app with 4th class name
by matchdaylive on 2021/04/07 09:50
Nothing to say..
Satisfied
by jao and mai on 2021/04/06 23:58
I used Agoda for booking the flights, car rental, and hotel rooms for many years. So far so good, never had any issues.
no issues, quick and easy
by Lenroc Fej on 2021/04/06 16:23
booked via agoda for many years overseas, never an issue
Worst booking experience ever
by Gu yongcheng on 2021/04/04 14:48
I’ve been using Expedia,booking.com, and hotels.com for more than 10 years. I tried Agoda because a location that my friend booked was only available through it. Do Not Use! I know that hotels.com misrepresents there listings’ size. But Agoda lets their posters completely lie about their listings. And if you want to try to speak with someone about it, forget about it because it’s just bots running this site. I will never use this app again and I suggest you don’t either.
Always helpful
by Banda Aceh Bill on 2021/04/01 19:00
Been using Agoda for over 14 years, haven’t had many problems but overall very happy with the company. Haven’t used another site since.
Extra savings is always nice!
by Flipadelphea420 on 2021/03/31 21:33
Thank you for the extra 5% off coupon!
5 stars
by suitch2217 on 2021/03/31 20:24
App was easy to use and great prices also
Medellín
by Relaciones peligrosas on 2021/03/31 15:34
Tienen un servicio al cliente muy eficiente y protegen al cliente gracias
That was easy
by iheartgatti on 2021/03/30 13:57
Quick – Easy – Simple... and I got a great rate!
Booking review
by Ncdbann on 2021/03/29 15:35
Liked a timed session was on the booking. Made it easier to check out hotel and reviews.
My go-to for booking
by Brozy D on 2021/03/26 02:30
Easy to use. I’ve only had a couple issues and customer service help immediately. The issues were minor. One was when I went to check in, they saw I was a foreigner and immediately canceled by booking. This was in the beginning of covid. Agoda handled it immediately. Not only is it easy to book a room but you can also read reviews, look at maps, and see things that are nearby.
Need a live person and difficult to navigate
by Need a Live Person on 2021/03/23 12:08
Can not get a person to cancel my reservation. When I went into the page it said cancel up until a certain date. When I put my credit card in it purchased the trip versus holding the trip as I had done on previous reservations. I contacted the hotel and they said they would be happy to cancel but can not. I have to go through Agoda. See subject Hopefully they will contact me to improve my customer experience. I will let you know.
Refunds take 30-45 days
by traceyintheus on 2021/03/22 10:56
After canceling I was told I could get an immediate credit to use for future on their site, or get a full refund. Which would take 45 days. Ridiculous
Worldwide wonderful app!
by Keto-n on 2021/03/22 03:39
I’ve used the app in 6 countries while traveling around South East Asia in 2017-2018. The reviews & rating are spot on because you cannot leave a review until AFTER your reservation has ended. It’s great to have a company that doesn’t give a perk if you show them a good review right after you check in. I love AGODA!!
Trash
by chapo0024 on 2021/03/21 15:55
Garbage
Bad
by zz09ndt02zz on 2021/03/21 03:01
Very Bad
User friendly
by makehala29 on 2021/03/20 17:29
Better deals and discounts
Dishonest pricing
by Boise lawyer on 2021/03/17 16:11
They did not quote the final price. After I paid they had small small print saying another $80 in fees not included
Good booking site affordable and guarantee
by Becca USA on 2021/03/17 05:13
I book a lot of my trip in Agoda booking Formyself or for my friend and family abroad specially in the Philippines I always hav a place to stay anywhere I book the charges are same as the bookings no other xtra pay on destination except if you ask for upgrade.
Great experience !
by fun times traveling on 2021/03/16 05:24
I have always had great experiences using AGODA. They have always been helpful with any changes, and in coordinating special requests with the hotels. And have never had a problem even when I have had to cancel a reservation
First booking - "Unexpected system error"
by Nicolej0127 on 2021/03/16 01:14
Gave the app a chance even after reading all the negative reviews. Don't be me. Booked reservation and an hour later - Received email that stated there was an "unexpected system error", and all new bookings are subject to current available rates. Which conveniently have increased. So glad I was skeptical enough to choose "pay at hotel" and used virtual card number. Refund timeframe 10-15 days. Nothing offered to rectify situation.
Good app
by jayjayjayjayroy on 2021/03/16 00:43
Love the app and sometimes the coupon codes are great too
LEGO
by HarrisonDPT on 2021/03/14 00:28
Fast and easy
Great App
by KSweens202 on 2021/03/10 14:57
Always had a good experience with booking on this app, prices are fully disclosed and they make booking easy!
Trash
by Copedapope on 2021/03/08 09:19
Scam
Wow!!
by agoda sux5150 on 2021/03/08 04:05
I don’t even know what to say, I have a room booked for the week, I get off the plane in pheonix and it says my room is cancelled.I immediately call the motel they say I cancelled my reservation, i said I’ve been 30,000 ft in the air the last 3 hours with no internet service I couldn’t cancel if I tried. So I call Agoda they credit me back my room fee and I select another motel they offer. At 930 pm I arrive to a closed office,I call the contact number and no answer. I locate security and they tell me the office closes at 7 and this property doesn’t do business with Agoda any longer, so again I call Agoda the rep says let me call out supplier.on hold for 15 minutes he comes on and says we’ll call you back in a couple hours have a nice night, I said yiur leaving me on the curb for 2 hours ? Instead of refunding me my rates so I can get another room , his reply is have a nice night and there I sat, I finally got a room out of my own pocket again and two days later finally got my credit back, so I try one more time one a airport room my last night , and same crap they don’t show my reservation sorry.again a call to Agoda I was hung up on. Finally after hours a very sweet agent spent like 40 minutes to get my money refunded ... and will be my last transaction with these clowns ...unbeleiveable
BEWARE! You are paying international company
by Mrs. New-Rich on 2021/03/07 14:36
Do not trust international companies to book your reservations for you. I tried to pay with debit card and bank declined due to the charge being international. They charged my card 6 times but I know I only clicked pay 2X when it didn’t go. If my bank would have let it go thru, they would have charged $10,000 for taking $1687 on 6 attempts.
Agoda is a great app
by shelbyyaya10 on 2021/03/06 19:54
It’s so easy and lots of dis punts !
Deceptive marketing - shame on you Agoda
by Ljkoh on 2021/03/06 10:27
Just beware that there is rampant deceptive marketing going on at Agoda.. when the app says “apply your promo at payment page” for a special discount, it is more likely than not any of the coupons for discounts are never effective, saying “please enter a valid promo code”. If you are not careful, the discounted prices are never given to you. This I call fraud. Agoda, do be a good corporate citizen or one day you will find yourself being investigated for bad deceptive business practices.. if you need any evidence, I have the entire process screen captured and videoed and happy to provide you a copy. For less suspicious users, do be warned!
Need to be clearer
by HPCJ021305241015 on 2021/03/01 05:30
In the details of each selection, for example, does this room has a bath or shower
Bob from Derry NH
by bob from derry NH on 2021/02/27 12:03
Great room, clean, large, good bed. I payed $42, guy next to me checking in payed $175. Agoda app is great!
Amazing and unbelievable app.
by UsanaPR on 2021/02/26 03:40
Very user friendly and very good discounted price. Cant wait to keep using it. For years I was a very loyal Hotwire customer now I’m pretty sure that I’m going to switch with you. Thanks Luis
Worse experience ever booking a hotel
by ma_flash on 2021/02/25 01:01
I used hote tonight, Expedia, booking, and I decided to try Agoda, and no confirmation for 35 minutes, waiting at the lobby, the bot in the support site is useless. Deleted the app!
Great deals
by dont13810 on 2021/02/24 14:39
Big savings compared to other apps
Misleading prices and bad customer service
by ATim8 on 2021/02/24 12:09
Misleading prices ..take care guys! I am now facing this issue with them and they do NOT show the full charges online. They will tell you check our 'terms and conditions'. Just imagine booking a hotel for $ 40 a night then finding $20 charges that you do not know it exists...multiply it for a week
DO NOT BOOK WITH THIS APP
by kimislove on 2021/02/24 05:42
the prices are not the same in person the hotel I went to charged us double the amount on the app worst app ever to book
Price
by Ehar lay on 2021/02/24 04:52
Agoda Price is cheap than hotel opening price
Cancelled Booking
by Gazza8181 on 2021/02/23 16:18
After booking I received an email saying my booking was cancelled. Spoke with customer service through chat and they didn’t have a clue what they were doing..
Freezes too much
by elMazi10 on 2021/02/23 00:47
I haven’t been able to log in for two days I tried booking a hotel but it freezes every time.
Unacceptable
by #&*$@ on 2021/02/22 15:30
Planned a vacation around a hotel on Agoda. Everything appeared ok until I got an email asking for a picture of my credit card and ID. Then they didn’t confirm the reservation. No real explanation just unforeseen technical situation.
Thank You!
by JohnnyD777 on 2021/02/19 20:06
Quick, easy, safe, best deal who could want or need more!
Refund policy
by BS_APP on 2021/02/17 16:22
I updated my review after receiving a refund for my cancellation after contacting Agoda Support and the Holiday Inn that I had to cancel. I had booked a stay for 10 days at a hotel for $940. Because of COVID restrictions I was forced to cancel the trip, but had a non-refundable contract. I was refunded the $940 after several emails and contacting the Hotel personally.
Hotels galore! Affordable prices!
by CharV67 on 2021/02/16 22:39
Here is an app that is easy to use and has many hotels to choose from and at affordable prices.
If you use a promo code, they raise the price!!! Price Cheaters!!
by PeterDrew on 2021/02/14 17:03
Compare before/after pricing when using a promo code! They increase the price substantially! Also: App pricing is almost always higher than going directly through the site. Company is very shady; You can sometimes get good deals, but lookout for hidden fees! Don’t ever let an elderly person use this site, or they will most definitely get ripped off and taken for an expensive ride.
Eh
by jdsvhgv on 2021/02/13 02:40
Great prices! App froze on my first booking right after payment. I was terrified that it didn’t got through, a scam or of double payment.
Better than the website
by chow skeptic on 2021/02/09 23:19
I spent 45 minutes over two days trying to book a room through Agoda online, with no success. When I finally got through to customer service, they suggested that I download the app. I was able to book the room but at a much higher price.
User friendly
by jlow2018 on 2021/02/06 02:46
This app is very user friendly and informative. You can see lots if details on many hotels and resorts with special deals and reviews.
Worst booking company
by Lexirie on 2021/02/02 04:29
The app is hard to use. Customer service is difficult. So difficult to navigate. Not user or customer friendly.
Great app
by Habebe2001 on 2021/02/01 07:32
Very easy to use and great discount
Agoda doesn’t save you money!
by R_M_44 on 2021/01/31 20:19
So Agoda got me a room at the Embassy Suites in Tampa for $129 a night- well my bill ends up showing $143 a night. So Agoda gets a commission from Embassy while falsely telling me I’m getting a deal.
Falsely advertising “low” prices
by JiYeon4567 on 2021/01/31 10:55
Prices aren’t what they seem to be. As soon as you click book, the prices are far higher than originally shown. There’s no explanation for the sudden price jump, but I imagine taxes and fees aren’t initially shown so that the room rates look better at first glance.
The Worst
by J-Duub on 2021/01/30 06:36
Please always try and remember to check the reviews cuz this is the most misleading and dishonest app I’ve ever been to for trying to find a room for the evening, please believe me try anything like Priceline.com or hotels.com just do it and you’ll be thankful the next day........
Juanita Ayala
by Tita Ayala on 2021/01/28 23:08
Fácil seguro !!
Customer Service
by Carrie Heffernan on 2021/01/28 15:48
I cannot even thank these amazing people. I had to cancel a booking , through no fault of Agoda what so ever. They had my money that I put down on a reservation , refunded within 30 minutes. Plus gave me Agoda Cash. I was able to get my Extended Stay that I adore. Thank you Agoda !!! I will always be thankful and grateful! Respectfully Janine Baker
Agoda I know since 2013
by arundutta28 on 2021/01/27 09:37
Good provider and very disciplined !
Careful with this app!
by mr dr prof on 2021/01/27 08:28
After making the booking they send an email asking for a picture of your ID and credit card or they cancel and charge a fee!!
Not recommend AT ALL
by amman-jordan12344 on 2021/01/25 21:17
This was my first booking using this app and its my worst experience everrrr. I booked the room and payed for it and received the confirmation email, by mere chance i open the app just to check the spelling of hotel’s name and i find out that the booking is canceled i was never informed that it has been canceled and never received my refund and thats less that 24 hours to check in, so am I supposed to go to the hotel and pay again or stay on the street if they dont have any available rooms ??? I talked to customer service and they said they found “malacious activity” on my card - after they took the money- so they had to cancel, this was my 3rd online booking this month ( first 2 were via booking.com) and never had any problems with my card. I already regret using this app and will never recommend it to anybody. Please give me my money back
Horrible service - don’t order with Agoda
by Ronniokg on 2021/01/23 04:52
Donr used agoda. After booking a hotel for the same day they started bombarding me with Fraud alerts and not taking a really valid Cc. I have zero problems booking with Hotels.com all the time ans Agoda makes it a nightmare
Awesome
by jakekadi88 on 2021/01/20 20:34
Great deals
Liars
by Dankln on 2021/01/20 07:41
Website said lower prices on the app. Downloaded the app. Prices went up. Disappointed.
Terrible User Interface
by griffootar on 2021/01/19 04:24
I’ve hated this app every time I’ve used it. It’s very confusing and hard to know what step in the booking process I am at.
Real
by ishbu35 on 2021/01/17 02:23
At first I didn’t believe the price but I literally booked it right in front of the customer service here at super eight and it worked out well
Can’t use website
by Mozee0303 on 2021/01/17 00:13
Error on there end only company that makes you confirm with a photo
So simple to use
by Diahern on 2021/01/16 15:26
Super simple and agoda always has great deals
Excellent
by fondation TM on 2021/01/15 12:12
This is the first time I use this app and booking with them wwoooww. They are fast, quick, simple, easy and they give you all the information you need. Congratulations I recommend to everyone.⭐️⭐️⭐️⭐️⭐️
Rigo. Muy bueno y rapida. Esta aplicacion
by R_1962_101r on 2021/01/12 18:49
muy bueni ymy
Deals page keeps crashing
by AdityaMittal on 2021/01/11 14:58
Agoda is scamming by showing deals that cannot be applied because the page crashes when you try to select one.
Great hotel app!
by Alex Agoda User on 2021/01/08 20:54
I have used Agoda to book hotels for almost 7 years, and I have always been able to find great deals.
Spent too much to deal with this
by KiaraJJJ on 2021/01/08 14:49
I’m so tired of this company I made them close out my account just now. Let’s start with their misleading “platinum status” they claim I have that shows no benefits of having. It states that I can get an extra 25% off of my booking. When I call to see why this isn’t happening when I try to book a hotel they claim the hotel I’m at may not participate in the deal....Even though the platinum status (minus the percentage off) automatically attaches itself to the hotel I’m trying to book & even says I can get Agoda cash if I book it so that makes no sense. What con are you trying to pull, Agoda? Then when I tried to book later reservations through this app it now keeps claiming that for “unforeseen reasons” they were unable to confirm my reservation. I call only to be told it’s because they can’t confirm there are available rooms, but I’m in the same room I have been for a couple months & the people downstairs state there are rooms available. I spent too much money with this company. From their failure to accommodate a customer, false advertising, to the conflicting information I get each time I call, I’m over it.
So easy
by sclopten95 on 2020/12/31 20:46
So convenient, so easy to use. . Great site just looking for a getaway with family.
horrible experience
by lovethesun88 on 2020/12/31 20:07
Very cumbersome app. Tried booking 3 different rooms at a hotel for a family trip. App kept prompting me to enter info for each room individually. Could not select all rooms and then check out. Finally gave up and selected 3 of the same room. Entered all info and credit card for non-refundable payment. Still did not get a confirmation. Then received an email requesting my photo ID and a photo of my credit card for fraud prevention. No other site I have booked with ever does this. Submitted the requested photos and one hour later still have not gotten confirmation!! It’s a holiday week and I’m in limbo while Agoda has my info on non-refundable booking but not yet confirmed!! Either confirm or decline so I can book through another app. Very incompetent and frustrating!!
Good
by 2011cards on 2020/12/28 23:12
User friendly
So far so good
by NJNYtraveler on 2020/12/28 07:24
We’ve used this app and related website five times for 1 and 2-night stays in the last month, during a highly stressful period. The rates for two if the nicer chain hotels in our area were the best on the aggregator apps we use and hotels would not match them when phoned directly, so that’s one huge plus. The other is our luck with customer service. Twice we made errors in our booking (typed wrong name / wrong date) in our distraction during our emergency and both times Agoda was able to address the change last minute with really patient and efficient customer service. I’d never heard of it before this month so that was a surprise. So...so far, so good!
My favorite hotel website
by noseesa on 2018/05/04 10:57
I use agoda almost exclusively because it’s the easiest to use with the best photos, info and filters. Would be awesome if I could book two different kinds of rooms at once. I recently booked a room for my parents at the same hotel with myself and my husband. My parents can afford a nicer room and I had to go through the checkout process twice because agoda won’t allow you to choose two different classes of rooms at the same time. Just a little annoyance. Also, I’d be so happy if we could sort hotels based on how highly people rate them. We can only do it based on price or hotel star rating. Stars aren’t nearly as important to me as customer satisfaction. Even if these things don’t change I’ll be a loyal customer, though. Thanks for having my back over and over, agoda!!!
Infuriating experience
by Bc032885 on 2020/11/18 16:12
I booked a room at Motel 6 for $40 on Agoda. There is a timer on the booking page that clearly says my rate is being held so long as I complete the booking within five minutes. I did. A few knifes later I get an email stating that my booking was canceled due to “an unforeseen technical error.” I went back to book the room again. Now the rate is $49. I had just barely enough to pay for the room at the $40 rate...a rate that was being held if I completed the order on time - which I did! I called customer service and (after about 15 minutes of arguing and begging) they finally agreed to compensate the difference in “agoda cash” which I could apply to the booking. Fine. So I went to make a new reservation, except on the check out page there was no option to apply the agoda cash. Turns out the property is a “pay at hotel” property, which evidently means I can’t apply agoda cash to it. So the $9 of agoda cash that they begrudgingly gave me when they screwed up does me NO GOOD anyway and doesn’t actually compensate me in any way. I still don’t have any way to pay the higher rate and I have no way to relocate to some other property. What a load of garbage! The site clearly guaranteed that rate if I completed the booking in time! And I did! I held up my end of the bargain, you should too! Never using agoda again and will be reporting this story through every agency I can think of and sharing it through every social forum I know. Bunch of garbage.
Unethical billing practices!
by Kofi81 on 2019/10/11 04:06
Terrible service!!! I looked at the reviews, saw my price, booked online and I was charged $30 more than the advertised price, although the site said “taxes and fees included” on my final price. It also said “you will pay at the property” and “Book Now. Pay at hotel.” My bank put my business debit card on hold because the transaction was run out of the ordinary from Bangkok, and also there was a $300 charge on my card that I was never told about and did not authorize. Well, the card was blocked. The transaction did not go through. And my wife, myself, and my 2 year old were outside the apartments in a big city for 1 hour while I was on a text exchange with customer service, who contacted the facility manager. The manager called me and would not let me in because they could not authorize the hold, which was blocked on my card at my out of state bank that I could not contact until the next day. Security was parked outside with his flashers on while we waited the last 20 mins. Embarrassing and frightening. Frustrating and hidden charges. I was left with my family and I having to go out of town to stay with extended family who had to stay up late to accommodate us. Never again.
Not recommended at all
by Tambi Ishak on 2019/11/28 07:47
I don’t recommend Agoda as it’s not that legit as it seems to be, I had an issue last night where I had booked two nights in a hotel in Abu Dhabi - UAE and the app has confirmed and amount has be deducted from my credit card then after few minutes I was surprised by an email from Agoda claiming that a tech error had happened and the booking didn’t go through and the amount which has been deducted will be returned but it may take 30 days !!! So I tried again to look into the same hotel I booked in and found that the price has raised up for no reason for the same offer !!! And this all was just in minutes. So it didn’t go well at all. But the other big issue which I faced with them and it’s totally linked to them is that my credit card details was stolen (while I was booking using their mobile app where these transaction should be more secured) so I was surprised that after 3 or 4 hours my credit card was used to buy stuff online it was bought from “Estee lauder online” !!!! So I had to block my credit card and report this transaction with my bank to run an investigation about it. So it’s not legit at all !!!!
Forced cancellation three days before the trip
by Hana Ling on 2019/11/11 02:02
So i got an email 5 days before the stay saying that my credit card did not go through (which the same card had no problem on another website when I booked it later). They said that I need to redo my payment within 44 hours to avoid booking cancellation, they also gave me a link to redo my payment. My card didn’t go through again, after a few attempts, the link showed “Sorry, this link has expired and can no longer be used to pay for this booking". So I went back to the app, there is no place in the app that I can redo the payment to avoid cancellation, the app said that you need to open the link (which was expired) that was sent to your email in order to pay. So that was a bug in the app. I tried contacting agoda customer service and got no respond, I tried calling the hotel and no one spoke English. Then I received an email from agoda saying that my booking was cancelled because I did not made the payment on time. I ended up needing to book another hotel three days before my stay, which the choices left for me were pricy hotels and bad locations. So yea, no more agoda for me.
Spent too much to deal with this
by KiaraJJJ on 2021/01/08 14:49
I’m so tired of this company I made them close out my account just now. Let’s start with their misleading “platinum status” they claim I have that shows no benefits of having. It states that I can get an extra 25% off of my booking. When I call to see why this isn’t happening when I try to book a hotel they claim the hotel I’m at may not participate in the deal....Even though the platinum status (minus the percentage off) automatically attaches itself to the hotel I’m trying to book & even says I can get Agoda cash if I book it so that makes no sense. What con are you trying to pull, Agoda? Then when I tried to book later reservations through this app it now keeps claiming that for “unforeseen reasons” they were unable to confirm my reservation. I call only to be told it’s because they can’t confirm there are available rooms, but I’m in the same room I have been for a couple months & the people downstairs state there are rooms available. I spent too much money with this company. From their failure to accommodate a customer, false advertising, to the conflicting information I get each time I call, I’m over it.
MONEY STEALERS
by Se1002 on 2020/10/15 03:56
Well.... The facility was not appealing in person. Room had very little to no air flow. With the poor air quality (wildfires), the breathing air in the hotel was concerning to my health as I already suffer from asthma and environmental allergies. It was small, crammed, and stuffy. I was already beginning to experience an asthma flare up and allergy symptoms. Anyway, I ended up NOT staying there at all! I booked myself another hotel elsewhere. I wanted to get out of the hotel I had booked with Agoda so desperately that I even wasted more money than I had budgeted for. I don’t regret it. I do however regret booking through Agoda. The hotel was willing to refund me my money, BUT they couldn’t because I booked the rough a third party (Agoda). I still left knowing I wouldn’t get a refund. I tried to speak with Agoda customer service, but there was no way of getting through or getting someone to call me. Unfortunately, this is the first and last time I ever use Agoda! I will definitely not recommend Agota to anybody. And if I hear someone is trying to book through Agoda, I will definitely share with them my experience and convince them not to use Agoda!
Poor customer service and site issues
by Crys31607 on 2020/06/24 15:30
Booked a hotel and the booking went fine. Then got an email that there was an issue with the card used for booking. Re-entered the card details and got an error, tried another card and got the same error. Had me thinking I was on some phishing site that commits credit card fraud. Emailed customer service who then turned around and said my booking was confirmed. Only to get an email from the hotel through their site saying my credit card had an error, emailed the hotel that the booking was confirmed. Then woke up to an email saying Agoda canceled my booking because of card error. What’s even more lovelier is that the not so nice customer service email basically accused me of not having a valid card, a card with insufficient funds(eye roll), and that my card may not have the ability to be used in foreign areas. Funny cause I’ve been living overseas for the past 5 years with these same cards/accounts and used these cards that same day and to this day. Now I have to monitor for credit card fraud thanks to their inaccuracies
Lie customers
by virak song on 2019/05/29 17:46
Hidden fee. Extra fee is not shown when shopping a hotel to make the hotel to be cheaper on this app comparing with other app. It is hard to write a review on this app to be posted. Your review on this app must be reviewed by Agoda and may never posted if Agoda reject when your issue is related to Agoda too. Never admit Agoda false and always through issues to others that costs a problem. This app is not on customers side. Quick reply, but no real resolution to be resolved. If you book this app and pay up front, you will never be refund; even though, it is not your false after booking. If refund, booking fee remaining kept. Better to stay a way this app. If you book on this app, only book for one night. Don’t ever book more nights on this app. If you failed to arrive the first night, all booking nights will be cancelled and no refund to be given. It makes no sense to cancel all booking nights when paid upfront and fail to arrive a first night. The posted room on the app may not the same picture room at the hotel. Better to see in person before booking on the app.
Agoda lost its credibility
by acon.g on 2020/03/07 07:50
Please let this be a warning when booking on Agoda. Today I found out that Agoda doesn’t perform due diligence on the properties listed on their site. Nobody actually goes to the property to make sure it exists! I booked this property (Myna b307 Hamilo Place, Nasugbu, Batangas, Philippines) for my brother and another guest. Agoda sent me a confirmation number, and a receipt stating full payment for 2 nights. Went to the property based on the Agoda map but was told by the guards of Club Punta Fuego (where the supposed property was pinned), that Hamilo Place is about 9 kms away. So they drove to where the property is, and in fact it existed, only about 9 kms away from where it is on Agoda’s map. The receptionist couldn’t find my booking. I called Agoda and was told they will get in touch with their “hotel partner” who will get in touch with the property, then they’d call me back. They never called back but they sent an email saying they couldn’t reach the property. I replied asking what my guests should do? Agoda sent an apology email but never offered an alternative. Unacceptable and very unethical. I need my money back.
One of the best hotel discount apps for Asia
by Rajgeh3339 on 2020/06/24 06:20
Update: developer sorted the issue quite quickly, read the previous review. I’m still note sure about the flights section, will give it another try once the borders open up again OLD REVIEW: I’ve been using Agoda for almost a decade, always been happy with their service...so when they added airlines, I jumped on it and bought ticket to Seoul. That was the worst decision, they use a 3rd party provider which complicates things to say the least. Even though the airline cancelled my flights 3 months back, I still have no confirmation of my refund...last email I got from them (2 weeks back) it says we will let you know between 2-4 months!!! That will be a whole 7 months I have them $1300. Every time I call, I’m told they have no feedback from their partner....which obviously doesn’t fill me with confidence. The funny thing is, I booked a hotel at the same time and that’s been as painless as ever, the moment I called them explained the situation....I got a full refund, even though I had no cancellation policy. Avoid booking a flight if you can, I will still recommend the hotel side.....if they a better partner for flights or go direct I would reconsider. Until then, fool me once shame on you, fool me twice shame on me.
So far so good
by NJNYtraveler on 2020/12/28 07:24
We’ve used this app and related website five times for 1 and 2-night stays in the last month, during a highly stressful period. The rates for two if the nicer chain hotels in our area were the best on the aggregator apps we use and hotels would not match them when phoned directly, so that’s one huge plus. The other is our luck with customer service. Twice we made errors in our booking (typed wrong name / wrong date) in our distraction during our emergency and both times Agoda was able to address the change last minute with really patient and efficient customer service. I’d never heard of it before this month so that was a surprise. So...so far, so good!
DO NOT USE- SCAMMED OUT OF $350
by Lyndseeeyyy on 2018/08/18 14:45
ZERO STARS. we booked a hotel for the following day and there was “one room available” we thought it was weird because there were zero rooms available on the reliable websites- orbitz, Expedia, etc.- we booked, and had $350 taken immediately out of the bank account. When we showed up at our hotel the next morning there was no record of our booking at the hotel (which was SOLD OUT), we had no confirmation email, and whenever we called customer service it was completely automated.. when the customer service wanted our booking number (which was never sent) we were promptly HUNG UP ON. This happened multiple times even with the 5 star hotel calling to try and resolve the issue. On top, we found out their customer service is only open mon-fri 9-5. So we are now out of $350 and need to pay a second time for our hotel room at the same day rate of $500+. This website is ran out of Singapore and is a scam.
Awful app for booking the hotel
by EchohW on 2018/08/10 18:30
Don’t use it ! They canceled your order without notice!!!!! If I could I definitely put 0 star! Never use again ! We’ve booked hotel (San Francisco for 2 night (August 16-18)bay landing hotel at July 18,they’re canceled my order without the notice me ? I can not imagine if I didn’t review all my schedules, fortunately I had reviewed. For sure I order it and called bay landing hotel to double make sure I got this order, the hotel confirmed, but things is this app sent me a conformation email, asked me to upload my ID and major credit before August 13, I really did at August 8), but they still cancel it! I don’t know why they kept my ID and major credit??? I guess that must be someone pay higher price for my two nights, really disappointed! Never use it! And I will sent this experience to my feedback share with my fans. I called the customer service they told me that’s not their problem ! It’s system canceled my order, they’re refused to say sorry to me.
CHEAT. Don’t use this app. They Cheat.
by JoshuaGoodmanIowa on 2019/04/02 06:55
I searched for hotel in Ho Chi Minh for April 2-3 before my visit on March 31 when I was still in Hong Kong. For some reason this app pops up and offers me a “super-deal” and I gladly accept this deal without a detailed reading. Now here comes the CHEATING, the date is not April 2-3 but March 31-April 1. I have no way of visiting this hotel because I was in Hong Kong ! I called several times to Agoda and this hotel refused any negotiation regarding of the refund of my lost. I work in Internet Marketing industry, I suddenly realize that I have become a victim of a designed scheme of internet marketing cheating. They buy advertising banner for very different dates and decoy customers with a good deal and in reality customers have no way of living in this hotel. This trick is just a blatant cheat and Agoda customer service promised to look into it with promise of emails but I got no single email so far. This is such a breach of decency of business. Don’t trust Agoda, use Booking instead.
Lancaster hotel in Mactan, Cebu Philippines
by gajdhyuoihhfdka on 2020/01/14 13:20
Very disappointing. Not safe, no wifi, no phone. The room is dirty and dilapidated. I have pictures to send. You should not call this a hotel. It is a dump. Toilet does not flush, and we have to go down to front desk to report and maintenance guy came and said he will fix it tomorrow. Not staying here another night. Not deserve a star at all. Agoda this place is in contrary to what you state in your website. NO WIFI at all. Not even a phone to call the front desk. Where can I download my pictures of this place? Lancaster Hotel room C 413. Please respond, thank you.
Mimidi
by mimi and pawpaw on 2019/02/27 06:48
The room was very nice and clean when we moved in. the next day the bed was made but not neath The pillows were on the floor the trashcan had not been emptied the coffee ingredients had not been replenished the water had not been replenish the dirty towels have been removed but no fresh towels had been added none of the shampoo amenities had been replenished I called housekeeping after we had gotten back to the room and seen the condition and they said someone would come back up and take care of it for two hours has passed and no one had showed we were leaving for dinner and I asked one of the ladies that had the med cart out in the hall if she would be able to Help us put our room back together she was lovely and more than willing to finish completing our room
SCAM BOOKING COMPANY - DO NOT USE!
by hbh330 on 2020/01/02 12:57
SCAM BEWARE! They show photos of pools and amenities in listings that cost extra upon arriving at the hotel. When we complained they would not issue a refund. I will be disputing the charge with my credit card company but I will never use them again and would advise no one else use them. How would you feel to view pictures of a pool with a listing and, upon check-in, the hotel wants to charge you extra money. Horrible bait and switch scam don’t fall for it! ZERO customer service and after traveling to Vietnam, Thailand, Mexico and countries all over I’ve never ever booked a room with a pool then have to pay extra for it! Reporting to BBB but probably will never see our money back. Horrible experience on vacation. Update: they respond with standard automated reply - it serves nothing and they do nothing, it’s just for show on their reviews, pathetic!!!
Will NEVER use Agoda again!!!
by NBargas on 2020/03/20 17:03
My family planned a trip to Dallas. At the time we had no way of knowing that pretty much everything we were planning on doing was closed due to COVID-19. My husband called the hotel to cancel our reservation, but was told to contact the 3rd party booking company. Well it sure doesn’t tell you on Agoda’s website how hard it will be to contact them if there is a problem. I understand having restrictions but when it comes to the well-being of your customers that should ultimately come first. Why would a person want to travel to a place where pretty much all there is to do is to sit in a hotel room or risk contracting a virus. I would never recommend a company that is so heartless and uncaring to their so-called customers. Please thank twice before using this company. Once they have your money they are done with you.
A complete pile of an app
by TellUNow123 on 2019/10/18 06:00
I picked up this app at the suggestion of a traveler that had just come through Southeast Asia. In the last 4 days I have worked with it to make two reservations and both of them have gone horribly wrong. Hosts are asking for money through 3rd part apps even after I provided my credit card number for a non refundable deposit to agoda. Hosts send me messages randomly whenever they have something to add instead of composing a complete mesage for me. Neither host answered questions about the accomodation. One host kept telling me that I had done things wrong and that I needed to cancel the booking and rebook through booking dot com. Calling customer service was no help- the representative actually told me to click the external link and pay (after my non-refundable boocking) via the 3rd party. Stay far, far away from agoda and this app!
Very uncomfortable
by Always on the go 24/7 on 2019/02/26 15:14
I found a booking through Agoda where I got the best price offered. After going through the process I got a email requesting card information. I thought it was fraudulent so I deleted. Upon confirming my booking I just found out the want me to send a picture of the front on my card to make sure it’s not fraud and today is the day I need my room! I’m so uncomfortable with a process like this and Agoda really needs to rethink this process. To many fraudulent people in the world and even though it is through my cell phone, they can be hacked as well. Nonetheless I’m roomless for now. I will never boom with any company that asks for my card to prevent fraud. That’s what my bank is for. Other than that great prices hate I have to miss out! The guy said my card will not be charged even though that was the card I used to book so we shall see!
Major Product Bug, charged me wrongfully and no refund
by 1stUse on 2020/01/29 12:39
If you login via phone number, instead of linking to your original account, Agoda will create a new account. I didn’t know this (since I have my phone number saved in my normal Agoda account). Made a booking that I later wanted to cancel. Could not find it for the life of me when I logged in. So I thought the booking didn’t go through. A month later the charge shows up on my credit card bill. I call Agoda and find out about this other account that I had no idea about and had no access to. Agoda would not refund me for the booking. Their client service is just call center somewhere overseas and they can’t make these decisions and would not escalate. I can’t talk to a real person who gave a crap. They don’t care about their customers. 0 stars if I could. Told all my friends too.
Stealer money
by xinhnhuconbuom on 2021/05/09 08:01
If I would have read the reviews I wouldn’t have book accommodation from Agoda !! They steal my moneys so easily!! I have booked 60s condo Hua Hin Thailand !! When I made a booking they said they will send Address details so I booked and paid ! I waited and waited for the address information but no information at all then we arrived at Hua Hin . I have been walking awful long time to find it ! I went to some condo asked about and nobody no what 60s Condo is even I went to the corrected building!! So I sent emails and tried to call but no reply at all !! So I had to book another property to stay ! Then I received the message from Agoda we won’t responsible for it and none refundable!! If were you what would you do ? So Agoda and Owner of 60s condo were totally Fraud ! They took your money and walked away!! Should anybody use their services??
Needs work
by friendwithu2 on 2018/04/24 18:31
This is a great app but many of the buttons doesn’t work such as PayPal. I called support and they told me you can either use a card or book somewhere else. In fact, my friend was also having issues with her PayPal button and couldn’t pay for her booking. She also said she had other customers using PayPal without any problems. I wasn’t trying to call for other customers I am calling for my issue and don’t want to be compared with what the other customers are doing? Every issues is different and just because someone have one issue and the other don’t, doesn’t make the the app amazing. This needs more work and so does some of the agent. Thank you
Scam
by kjs386 on 2019/03/27 03:52
Agoda is a complete scam. Positive reviews are untrue and certainly sourced through app reviewing services for boosting their score which would have been negative if possible. First and foremost, don’t count on your resi arriving at the hotel - I’ve been working for weeks on getting my reservation processed with hotel and it still hasn’t happened. Customer service is basically nonexistent (takes hours to connect and if you’re lucky, hours to resolve smallest issues). Furthermore, the app is misleading in their offering and does not guarantee rooms consistent with their product offering. I’ve been completely ripped off by them for a bachelorette weekend that I’m organizing and all guests experience huge issues, resulting in a loss of the booking about (in my case 1000) and necessity to book a last minute resi at the hotel.
Customer Service is the worst
by feliu12345788 on 2019/05/22 00:25
I used this app to book a hotel in Brussels from US and even tho the transaction was in US dollars, it went through as GBR (pound sterling) in the system. Because of this glitch in the system I was automatically charged international fees by my bank and this is just absurd. I have booked before with another card and have never being charged international fees (even though the card has international transaction fees). I contacted their customer service and they refuse to credit back the 3% in fees because it has something to do with the bank when it is actually the apps fault for classifying the transaction in GBR (my bank directed me to talk with the company). I sent pictures as proof and the only transaction made that day shows agoda and the fee only. And they are not even understanding that it was the only transaction done on that car in 1 day plus it shows that the fee was based on the merchant, in this case agoda. Won’t be booking with them ever again. Their representative Ken/Camille were not even understanding of the situation and provided the worst customer service. Now I gotta eat the fee because of the app and their unwillingness to understand and help.
Second yr w Agoda in Vietnam
by khoi7020 on 2019/10/07 23:07
Second year in Vietnam, second year using Agoda. Very easy to navigate for hotels availability and price. Hotel pics on Agoda really help with my decision. Easy to book/reserve as well. Minor drawback, it only includes hotels which are registered with Agoda, I assume for a fee. So the area where I stay, only 2/3 or 1/2 of the local hotels are listed, probably because not all hotels willing to pay the fee. But if you know what hotel you want, and you want Agoda one stop shop reservation, you can enter the hotel name on Agoda to search and reserve.
horrible experience
by lovethesun88 on 2020/12/31 20:07
Very cumbersome app. Tried booking 3 different rooms at a hotel for a family trip. App kept prompting me to enter info for each room individually. Could not select all rooms and then check out. Finally gave up and selected 3 of the same room. Entered all info and credit card for non-refundable payment. Still did not get a confirmation. Then received an email requesting my photo ID and a photo of my credit card for fraud prevention. No other site I have booked with ever does this. Submitted the requested photos and one hour later still have not gotten confirmation!! It’s a holiday week and I’m in limbo while Agoda has my info on non-refundable booking but not yet confirmed!! Either confirm or decline so I can book through another app. Very incompetent and frustrating!!
Worst experience ever!! Don’t use agoda at all!!
by bitemenor on 2020/08/04 03:10
I booked an hotel with a very good price, I chose to try this agoda thing for the first time, because it was a little bit cheaper. After a couple of days I received an email saying that I cancelled my reservation (Which I did not) and when I tried to contact them I never get a proper reply, just automatized emails telling me to book again. Of course, when I look the prices they were way more expensive and now I check and they are sold out. Don’t trust agoda with your travel plans, it totally ruined my trip, after getting all the arrangements, and of course they don’t even care or reply, or take care of you, if they made a mistake they should take care of it. Just be safe a don’t use this app, go with the companies that you know!
FRAUD app and Company
by rexh ina on 2019/10/29 16:06
Dont danlow the ap and dont open accounts in Agoda. App is terrible and unfriendly to use. One stat is to much for such app. I listed my property and had real problems since the first booking. The app didn’t notified me for the reservation, even through i had chooses to be booked only by request and not instant booking. I compensated in cash those customer with the idea that for sure I will get paid back form Agoda. But Agoda didn’t paid me back even through have already past 2 months. Customer Suportservice is awful 🥵. They lied and make me wait for two months, and still didn’t got a solution. Now that they don’t have other lies to say, the online customer service its always “outside the operation hours” probably must have blocked the service for my IP 🥵🥵.
My go-to for booking
by Brozy D on 2021/03/26 02:30
Easy to use. I’ve only had a couple issues and customer service help immediately. The issues were minor. One was when I went to check in, they saw I was a foreigner and immediately canceled by booking. This was in the beginning of covid. Agoda handled it immediately. Not only is it easy to book a room but you can also read reviews, look at maps, and see things that are nearby.
Horrible customer service
by Flynhigh1 on 2018/05/23 02:55
If I could give zero stars I would. The web site is confusing and when I inadvertently click a button when I was looking for a hotel 10 days in the future I was unable to cancel the reservation. I was immediately billed, even though the web site indicated I would be billed when I arrived at the hotel. I contacted customer service immediately and after several e-mails was assured my card would be credited. Two months later I am still being given the runaround. After contacting my credit card company I was initially given the credit, however, the hotel then told them they were never contacted about a refund and the charge stands even though agoda cancelled the reservation. I am still being charged.
Bait and Switch!
by d-trick3000 on 2018/10/24 12:03
I searched for a room for 2 adults and 2 children, was shown options, booked one and was warned it would be non-refundable once booked. Since I entered 2 adults and 2 children I thought it would be fine. A week later I received confirmation from the hotel that the reservation was only for 2 adults and no children. The hotel blamed Agoda for the error. I tried reaching Agoda and instead of helping in any way, they took it upon themselves to officially re-book us in the same hotel with only 2 adults and zero children. Tried calling Agoda Support and they either disconnect you or keep you on hold forever. Agoda has just lost us over $400. UPDATE After finally getting someone on the phone who promised to take care of this and either fix the reservation or refund, I felt a little better about them. They promised to stay on it until the issue was resolved. But they didn’t follow through and never contacted me again. Fortunately the hotel understood the pain Agoda can give and fixed it on their end, no help from Agoda.
Never again!
by Vina29 on 2020/10/21 16:02
I will never book here in agoda! Just wasted my money, i asked them to at least change my booking date because my flight was cancelled. They don’t care they just told me that they didn’t get response yet from the hotel which i already called them and told me that its up to agoda because they didn’t get the money yet. I called the hotel they are ok to change the date but said it depends with agoda. It’s better guys to book directly to the hotel not in this site. They just take ur money and just put the blame to the hotel. I already send my documents to show them that my flight was changed but nothing happened, they never care! Worst worst worst ever! U don’t even deserve to get one star! 😡😡😡
Not reliable for last minute bookings
by WorldTraveler271828 on 2018/08/31 06:11
I wanted to love the Agoda website and app, but I had a very frustrating experience with customer service and making the booking. I never write reviews, but this time I had to write about my experience. Attempted to book three hotel stays over a five day period while traveling through Southeast Asia. The first hotel was booked two days out, the second hotel booked three days out. Received an email indicating that my payment needed to be verified prior to confirming the booking. Saw the “test” amount taken before the hotel stay, but the bookings were never processed. Pretty frustrating in a foreign country where you don’t speak the language. Will not be booking with this app again.
Request Copies Of Credit Card And Picture ID TO Be Scanned
by Cyntsin on 2020/06/13 14:24
I used Agoda for the first time last night to book a few rooms as a couples weekend get away during the pandemic. Received email confirmation that my rooms were booked and paid for. At 419 this morning I receive another email requesting a copy of my credit card and drivers license scanned to Agoda. I work in the financial industry and this sent off serious red flags! When I didn’t send the requested information which by the way I was initially instructed to provide the same information to the hotel at check in.... Agoda cancelled my rooms. Luckily I called the hotel and my rooms were reinstated. I will never use this application again for any of my traveling purposes.
First and last
by dg5753 on 2019/02/10 01:11
I was driving today planning to stay in Denver. The hotel couldn’t find my reservation. I had everything from the confirmation number to price. It took them an hour to call a bunch of people. Apparently they sent me an email. I’m not checking my email while driving. It was the last thing I thought of because everything was confirmed. I checked it and they thought it was fraud. My MasterCard was on a travel alert. It had worked previously. I was appalled as banks and credit card companies will call. They never called. Drury Inn took care of me and matched the price. I will never use this app again. Sorry the customer service is so bad, you guys can’t make a simple phone call!
Horrible website, NO customer service
by Mat Grey on 2018/11/10 22:47
Don’t book with these people if you can at all avoid it. We booked a room for 5 nights then several weeks later tried to change it to just 3 nights. Couldn’t do it. Their web site didn’t allow any change other than total cancellation. Their phone number for customer service put me in a phone tree machine that alway ended up disconnecting me, four different times! Called the actual hotel, they were great, a real person. But she wasn’t allowed by the Agoda machine to make my simple change. My only option was to cancel my reservation altogether, which I did. Save yourself the trouble and don’t even deal with these people.
Problem logging in
by Jjjkamij on 2018/10/28 04:10
I tried many times to login to the app without success. It Kept on telling me there is a technical problem and ask me to try again later. Good thing is, it lets me continue on to book my room by entering my email address, name, and credit card number. After that, I logged in to my account using a browser and saw the new booking in my account. The app was able to associate the booking with my account by matching my email address. I have no issues with reentering my personal information, just lots of frustration trying to login.
App technical failure costing me a fortune
by MRG3999 on 2018/06/25 18:51
Thought I cancelled a hotel reservation only to find out too late that it never cancelled and I had to pay in full. Ironically, the reason I cancelled is because Agoda kept sending me emails about better fares at hotels in my destination city. This led me to book a cheaper hotel and then cancel the first one — or at least I thought I did. Aside from the technical failure, In the age of big data and companies collecting every bit of personal information about us, Why would the app allow me to make two identical reservations at two different hotels?? Irresponsible and exploitative. I travel very frequently and only recently learned about Agoda and am deleting it now. Beware!!
Used to be my favorite hotel app
by maluna barona on 2019/03/08 17:15
Used to be my favorite hotel app until on time I reserved a hotel $2900 value not noticing it was non refundable. As soon as I noticed about 5 minutes later I cancelled the reservation. They still charged my credit card. I called the hotel and they sad that had nothing to do with this and they are not getting a penny. I am still disputing this ridiculous transaction and will stop booking threw Agoda because of it. Very disappointed. I have been a loyal costumer with them booking for tour groups for few years. It’s ridiculous for them to charge someone $2900 for a few minutes of booking error which was not even clear or I would have never booked it.
Last minute changes
by ella873 on 2018/07/13 14:44
I made a hotel reservation two days before going to Korea from China. The day before we went, they cancelled our reservation for the hotel. They emailed us saying that they would cancel our reservation at 9:00 pm if we didn’t give in two of our documents. I didn’t check my email until 8:30 pm, and I already received an email saying my hotel reservation was cancelled. I called them, and they said they couldn’t do anything at all whatsoever. I asked if they could help me find another hotel, they said that it wasn’t their job to find one for us. I also asked to speak to the manager, but the lady on the phone Ms. Lu kept rejecting our request to speak to the manager.
Wasted time and energy
by GlobalM on 2018/05/26 12:33
I’ve used Agoda for years, and finally reached my limit after several bad experiences, so I feel a need to document the most recent problems. 1. It is impossible to update your contact information in the app, so I’ve had to create a new account more than once and lose all the credit earned. Please allow profile information (email, phone, etc.) updates via the app so I can do this myself rather than having to hold 30 minutes, on international long distance, for an agent. 2. I booked a hotel 24-hours ago. Agoda “failed to process the booking due to a technical issue.” They did not notify me of any issue, when I finally reached the hotel, there was no reservation. So I had to call Agoda (again, international long distance), to be put on hold for 30 minutes, to be given the run around and told I would have to make a new booking. This resulted in both a higher price and a lower-quality room than my initial booking. Please get your act together Agoda. I just want an easy, reliable, hotel booking app.
2 time no reservation
by khll Khalec on 2019/08/28 10:58
I want 2 different hotel 2 time I didn't find any reservations I have to call customer service to solve the problem. Last time I order a room for disabled ♿ but the hotel told me your reservation regular room. I found the problem from website I told the customer service about it but they don't care. I'm going to delete the app and account. قمت بالحجز مرتين مختلفتين من الموقع وكل مره اصل للفندق لا اجد حجز ثم أقوم بالأتصال بخدمة العملاء الذين يأخذون وقت وعدة مكالمات حتى يحلون الأشكال( تحملت فاتورة اتصال بسببهم ٢٠٠ ريال سعودي). اخر مره حجزت طالب غرفتين لذوي الاحتياجات الخاصة لما وصلت الفندق اخبروني أني طالب غرفة عادية. وبالرجوع لطريقة حجزي وجدت ان حجزي صحيح لكن هناك مشكلة في الموقع قمت بتسجيل عملية الحجز والتي توضح هذه المشكلة وإرسالها لخدمة العملاء لكن تبين لي انهم غير مهتمين فطلبت منهم إغلاق حسابي.
Experience with reservation:
by andchumov on 2020/08/22 16:00
On August 22nd 2020 was trying to make reservation with Radisson Blu Bosporus Hotel Istanbul Turkey, and after submitting my VISA card information I didn’t get Email with proof of reservation. Because of that, in about 30 minutes made second attempt to make reservation for hotel room, and after submitting all my, including my VISA card information, got messages from agoda, that I’m already made reservation throughout them, and I’m simply making double reservation Then I abrupt my attempt for that second reservation. But, I still was worried about if My first attempt to make reservation was successful Then I called directly to hotel, and lady on reception wasn’t able to find my reservation. Then she connected me with other reproductive, but he also wasn’t able to find reservation on my name
Crooks. Apple should forbid its app.
by jkirk1626 on 2020/07/25 10:29
Any rating above 1 star is from a member of the dev team. I tried using this in the Philippines and wound up paying for a place that was closed. Agoda refunded me, but the refund was a hassle because Agoda wanted to give me credit instead of putting the funds back on my card. Eventually Agoda relented, but it was a long call. Agoda took its sweet time reimbursing me: close to a month. Even perusing plane tickets, I see a price for $950, click it, and it never fails to turn into a price for $1,035. Do yourself a favor and avoid or uninstall. After posting this review, I'm uninstalling this sleazy garbage that Apple should kick off of the App Store. Shame on Apple for letting it on in the first place.
No syncing
by michabox on 2018/03/23 05:24
The fact that Agoda is a great company to book accommodation with is already establish, that said. The app needs some work. This app is missing one of the main features of an online product, that is syncing between devices. I do quick searching on-the-go, save it to my favorite with intention of going on my laptop to continue my research only to find out that my favorites on my phone doesn’t sync with my favorites in my computer. A smooth transition between devices is a must now days. I recommend sticking with the website and save yourself the inconvenience of this app. PS don’t be fooled by the nice designed UI.
No agents avail ever
by nancykallday on 2018/09/12 01:48
I could not get incontact with anyone from Agoda about my 6nights stay in Orlando. It was so difficult to get my refund. I still have not heard back from anyone through Agoda. I’m very upset because the hotel I stayed at was horrendous. My room door was open when I am positive that I locked it. Hotel insisted I stay in a diff room till manager arrived in the morning. The morning came, she said she couldn’t issue me a refund for the nights I already stayed. She said she would give me a refund. Than I grab my stuff. Came back down to the lobby. She said I issued you a refund to Agoda. But it’s impossible to get ahold of anyone at Agoda. No live chat, no call back, no contact. Extremely disappointed.
App is good, not the company
by Snapjax on 2020/03/09 01:03
I’m currently being given the run around. All I want to do is cancel a hotel reservation. The person “helping” me has asked for my flight itinerary and my current location for the hotel I’m staying at. Well it’s not good enough bc the current hotel I’m at has my husbands name so I had to change that to my name and resend. Now the link I’m to reply on has the “no-reply”. If you are military and in the middle of a pcs just book a hotel in person. This company wants me to go above and beyond for this cancellation and doesn’t want to refund my ONE NIGHT stay at a hotel next to the airport.
Rating Trends
14,13,17,20,21,15,13,17,15,13,14,9,11,17,15,15,16,9,9,7,10,15,11,10,20,22,18,34,23,27,32,34,21,25,38,20,28,20,19,17,16,6,10,13,16,24,18,16,18,23,18,24,28,17,16,17,16,25,23,14,17,19,15,21,11,16,13,9,7,18,0,17,24,22,12,2,8,18,12,27,13,20,17,9,14,14,6,12,19,27
All Versions
4.0
34,977 total
 5
29,580
 4
3,645
 3
735
 2
230
 1
787
Current Version (9.15.0)
5.0
32,995 total
 5
28,118
 4
3,335
 3
663
 2
187
 1
692
Version History
More...