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App name
Agoda - Best Travel Deals
Description
Even lower prices than our own website! The Agoda app is your best tool for finding and booking the very best deals on any kind of accommodation or flights, anywhere in the world. - *SHOP* See the deals we can’t show on our website. Agoda guarantees the best price and it can get even better when you view on the app. - *SAVE* Get additional savings of up to 80% from Member Deals, Last-Minute Deals, Secret Deals, newly listed Home discounts, and more. - *FLY* Search over 200 airlines worldwide for the cheapest fares on domestic and international flights, using our unique search engine that compares flights and prices in real-time so that you can find and book the best airfare deal immediately. Enjoy our 24/7 customer support for peace of mind. - *DISCOVER* Search over 2,000,000+ hotels, villas, BnBs, and every kind of vacation rental in your own language and currency of choice. - *DECIDE* Choose wisely. Agoda’s useful search filters, hi-res photos, map views, local experience information, and 15+ million verified traveler reviews help you find the perfect accommodation for your specific journey and budget. - *NO STRESS* Get support. Agoda’s app saves your voucher, details, and maps right on your device for easy check-in and printer-free travel. You can manage or amend your booking anytime, anywhere. And if something goes wrong, Agoda has live agents ready 24/7 in multiple languages to make sure your journey is as smooth as it is cost-efficient. - *START EARNING* Become a host and start earning. For Agoda Homes hosts, our app lets you manage reservations and communicate with your guests directly. If you haven’t listed your property yet, go to agoda.com/homes today. It’s free! - *Agoda speaks your language* Whatever your language is you can get the best Hotel deals: فنادق أجودا,安可达酒店订房,Agoda酒店,Agoda訂房,อโกด้า,תי מלון אגודה, حجوزات,اجودا,агода, 阿勾達 , 阿勾打. To learn more about device information used in our App, including for interest based advertising and cross-device tracking, and to exercise certain opt-out choices you may have, please see our cookie policy.
Mr. Scott Rudy
by doolittje on 2020/01/28 08:35
Agoda has consistently been the less expensive of all the travel sites. Thanks for the great pricing!
Hotels
by Junior Malit on 2020/01/28 06:22
So easy to find hotels with Agoda
False Advertising
by clynnr99 on 2020/01/27 16:03
Agoda advertised a king size bed, a tub/shower, a balcony/terrace, and a complimentary breakfast for 2. Thanks to booking with Agoda, I received none of those things. The hotel I stayed with was as accommodating as possible but I am still extremely disappointed with what was expected, to what was delivered. DO NOT book with Agoda. You will not get what you paid for.
Very fast
by zamieleony on 2020/01/26 19:46
Very fast
Promos never work and the agoda cash either
by Moonchild_748 on 2020/01/26 10:50
It’s convenient for booking a room. Agoda cash never works. The promotion either only the first time.
Satisfying hotel online booking
by Zzzz9 on 2020/01/25 00:17
I’m used Agoda for my personal trip for a decade until now and still happy using there app on phone is easy to navigate, quick to any online hotel booking.
Best application ever
by ayakodyolivia on 2020/01/24 10:41
I was able to find a beautiful and luxurious place for my keiki and I. Thank you
AMAZING convenient app
by anyahgj on 2020/01/23 05:33
After trying to find places to stay in Bali, I came across this app. Usually I don’t download apps but they made it so convenient and appealing. I love the low prices, format, and prepared question prompts you can ask in the message box to the hotel directly. They even email a receipt to you, organize your current stays, future stays, and cancelled stays. Love this app! Will use it towards my future accommodations! 🙂
nitamoss
by jayzibo on 2020/01/23 00:26
I booked my hotel in less than 5 minutes & I got a discount on the already great rate for my hotel. I Iove it! I’m using AGODA every time I travel.
Comprehensive. Good pricing
by XaYbZcefghij on 2020/01/20 04:00
Pricing can be confusing as final due is often a bit more than advertised, even accounting for taxes and fees; but difference is minor. Also at times can be incomplete info regarding details in places with kitchenette and more than one bathroom in unit. Nevertheless a great app.
Bad experience
by Dcajic on 2020/01/20 02:55
I downloaded the app and booked my room. After 2 hours trying to check in at the hotel and they don’t see my reservation. Calling Agoda customer care and I need to spell my email address 5 times to the agent. I spell the first part and then I just say “gmail.com” and the agent then asks me 2 times is it .com or .con Then I needed to spell it “m as Manhattan”...
Nice Booking app
by phyo pann on 2020/01/19 10:50
For Hotels booking all over the world, Agoda is the best one and can be trusted for everyone and take responsibility. Dr Phyo +95-92035418
App Review
by Madrid60 on 2020/01/18 19:06
This app is really easy to navigate. Pricing is very competitive.
Wrong bookings
by frogpose on 2020/01/17 11:36
Agoda is now part of booking.com. 3 times I used this app while in Southeast Asia, the booking results were not what I originally booked. The results were wrong room type, wrong number of people, and wrong cost. Some of the rooms were not even correctly described (example, once I booked a room in a hotel and when got to the hotel, they told us it was actually a boat!). After 3 strikes, I’m sticking with my never-fail of Expedia.
Fine unless you ever need customer support
by cousin cole on 2020/01/16 12:31
They forwarded my messages to the hotel owner who was harassing me... even a message that said "can you please block this guy from harassing me" got zero response from agoda and went straight to him. Of course leading to more abuse.
Last minute booking
by Atarah first trip on 2020/01/15 18:35
Afordable prices thank you Highly recommended
Lancaster hotel in Mactan, Cebu Philippines
by gajdhyuoihhfdka on 2020/01/14 13:20
Very disappointing. Not safe, no wifi, no phone. The room is dirty and dilapidated. I have pictures to send. You should not call this a hotel. It is a dump. Toilet does not flush, and we have to go down to front desk to report and maintenance guy came and said he will fix it tomorrow. Not staying here another night. Not deserve a star at all. Agoda this place is in contrary to what you state in your website. NO WIFI at all. Not even a phone to call the front desk. Where can I download my pictures of this place? Lancaster Hotel room C 413. Please respond, thank you.
I like using Agoda!
by Hannah J. L on 2020/01/13 18:36
It’s easy and has good deals always!
👍🏻👍🏻👍🏻👍🏻👍🏻
by Mack and Jack on 2020/01/12 03:03
Best Price with easily to find and book hotel
Worst site to reserve.
by Rakishred on 2020/01/10 11:41
I think this site purposely does everything it can to deceive you. Offers coupons but does not automatically add them. Their relationships with flights and car services is awful. By buying a ticket on this site, I was not informed of baggage costs. And when doing a checkin it would not let me purchase luggage for checkin. Ended up paying full price. Better off using airline websites to guarantee proper pricing and Add ons. Will never use again.
frequent user
by juke710 on 2020/01/10 07:33
very reliable and guaranteed booking.
Thailand Hotel
by Peachy& on 2020/01/10 03:16
Agoda helped me to find out the perfect hotel for my family in a short time a good price and a lovely hotel thank you
Great Condotel
by FLORIDIAN'S BALIKBAYAN on 2020/01/09 18:15
Convenient, good breakfast & good service
Leave me alone
by Gdog0909 on 2020/01/08 23:52
Won’t stop sending me promotional emails. Unsubscribed many many times.
افضل تطبيق للسفر
by ابو علي 2030 on 2020/01/07 03:27
تطبيق واضح ويشرح كل شيء بأسلوب متميز في اختيار الفنادق والشقق وأيضا يعطي خصومات رائعة، أنصح باستخدامه.
So stinkin’ easy
by asdfghjpoiuyhc on 2020/01/06 22:46
I have the app and it’s super user friendly. It’s easy to filter and find a property with amenities that I want, so I’m not searching aimlessly. And the prices are great. On top of that booking is easy. Yeah I’m happy with it.
👍🏻
by esw1423 on 2020/01/06 18:49
ممتاز ورائع ويستحق التجربة
In love
by Khalid hago on 2020/01/06 07:38
Really very great app, no hidden charge or else .
Hotel sucked
by Vivilate on 2020/01/05 21:05
The hotel was under construction and was not given the room That I requested
SCAM BOOKING COMPANY - DO NOT USE!
by hbh330 on 2020/01/02 12:57
SCAM BEWARE! They show photos of pools and amenities in listings that cost extra upon arriving at the hotel. When we complained they would not issue a refund. I will be disputing the charge with my credit card company but I will never use them again and would advise no one else use them. How would you feel to view pictures of a pool with a listing and, upon check-in, the hotel wants to charge you extra money. Horrible bait and switch scam don’t fall for it! ZERO customer service and after traveling to Vietnam, Thailand, Mexico and countries all over I’ve never ever booked a room with a pool then have to pay extra for it! Reporting to BBB but probably will never see our money back. Horrible experience on vacation. Update: they respond with standard automated reply - it serves nothing and they do nothing, it’s just for show on their reviews, pathetic!!!
Excelente ayuda en ASÍA
by PALOPARRA on 2020/01/02 04:50
Grab fue una gran ayuda en Asía, recorrimos varios países y en todos usamos grab, mejor que los taxis
Nice and easy
by IntenseDaddy on 2020/01/02 01:41
Easy to use
Disappointed
by khurechy on 2020/01/01 04:42
I was book hotel from this website and it’s just took my money and then cancelled and I have to wait like 10 days to get it refund
Family vacation
by mattyeus on 2019/12/31 07:03
I
Price
by tracy@love on 2019/12/30 06:19
Best price out of all the apps
Excellent
by Ahmed 🇲🇻 on 2019/12/28 13:17
The Best Hotel Booking Site Ever!!!
Not honest
by Cocococo10 on 2019/12/27 12:43
Made reservation then tried to cancel 10 hours later and could not. Called property and was told I had to call bookings.com but email confirmation gave no number to call Horrible web site deleting from my contact and apps.
One of the best
by ibigmarami on 2019/12/27 11:58
While no one site offers the best prices, Agoda comes close. I called my favorite hotel who like me and asked to reserve a room. They quoted me a special rate. Then I compared with a couple online services and all were about the same or a little more. However, Agoda beat the good deal by almost $10 a night. Definitely will not book any room before I check with Agoda first.
The new version is terrible. Agoda! What have you done.
by Topdog3534 on 2019/12/27 04:03
I’m a long-term Agoda VIP User. I’ve always been very happy with the application. The new version is terrible. The performance is atrocious. I’m sure it’s a case of over engineering. Shame on you Agoda for allowing this version to be released! I’m currently looking for a new application.
the worst best price guarantee
by m9$(:74?:? on 2019/12/26 08:46
they are good until you pay then the customer service will not help you at all stay away i found i better price for my booking & they tried to fool me with millions of excuses so they don’t match my price stay away ...
Good one
by amiliazn on 2019/12/25 05:14
Although very few limitations it always comes good and handyy. I have been using it for regular as it helps me find a solution and best deal almost each situation.
Having pleasant booking experience
by rjorange on 2019/12/23 22:10
Agoda is been best! They give nice promotions and bonuses
حجم الغرف
by DEATH YARD on 2019/12/21 07:27
ارجو توضيح حجم جميع الغرف في الموقع لتسهيل الحجز
Bookin a hotel
by Abdulla BH on 2019/12/20 15:22
Good website 👌🏻
Don’t go here!
by Glryskr on 2019/12/17 21:41
This is not a good service!
WOW!
by EM777111 on 2019/12/17 15:39
This app literally helps you get the cheapest prices. I never downloaded and kept a hotel app but this one is a keeper!
The only one I’ll ever use
by Yozmonster on 2019/12/17 04:16
By far, the best deals I’ve ever gotten. It makes no sense to look anywhere else!
upmobi.xyz!!raise downloads by 10 times
by Blayd Houlaghan on 2019/12/16 10:30
This is one of the best apps i have found till now. Appreciated your hard work. Btw, here wa can provide rating, review, so as to the keyword searching install.Want to get more organic users, then find us in upmobi.xyz
Worst UI
by bunned traveller on 2019/12/16 04:27
Nice try Agoda. Booking.com you have nothing to worry about.
Great app!
by themode00 on 2019/12/16 02:50
Easy to use and simple navigation.
Book a vacation made easy
by vacmadeeasy on 2019/12/13 14:16
I am an idiot when it comes to stuff like this and it was beyond easy
Can’t log into website
by jingai on 2019/12/13 08:58
Says I’m logged in, then asks for my phone number and password next and says everything is wrong. And, the app is sub par on every level. Probably will never use again
Easy to do!
by GKrtk2019 on 2019/12/12 01:13
Travel half around the world is easier now with Agoda. I can book the room from my home and not to worry about my accomodation later.
love it
by Chotfadlie on 2019/12/11 21:49
very nice service
New York trip!
by jassminex3 on 2019/12/11 03:43
Let’s me reserve my booking without paying and have free cancellation! Great prices and easy to use! Can’t wait to go on the trip!
This site is bad bad bad. Use once and last. NeverUse again
by r2thuynh on 2019/12/11 00:38
This is really bad hotel booking site I ever use. Use once and that’s it . Won’t use again
Giải đáp thắc mắc
by Azhuang Nguyễn on 2019/12/10 06:56
Tôi lần đầu tiên đặt phòng tại Agoda. Và tôi đã thực hiện thành công việc đặt phòng. Tôi muốn hỏi tôi phải kiểm tra lại thông tin đặt phòng ở đâu???
Endless captchas
by CmdrShepardsPie on 2019/12/09 20:20
I went through over a dozen captchas and it would never let me login. I don’t know what they’re trying to pull but I could not get into my account.
Performance in search
by RAD-DAB on 2019/12/09 09:06
Easy to use and showed availability where others did not.....I travel a lot and often make same day bookings because of meetings so being able to have a successful choice from my iPhone on accommodation is really important.
Horrible customer service
by pinetreelovah72912 on 2019/12/08 23:08
I called two representatives which were not able to help me with anything nor even seem concerned about my situation I would not recommend anyone to use this app or website
Awful!!!
by Enri2011 on 2019/12/07 03:59
Booked with Agoda ONCE. We drove from Texas to California and booked our hotel on Agoda. Agoda said it was a child friendly hotel. When we arrived (hungry, exhausted, with two small kids) the hotel said children were not allowed and that Agoda knew that. Such an awful experience!
Very disappointed
by D.cordero on 2019/12/05 03:43
Customer service has been a nightmare. I tried to change the dates for my booking and it has been frustrating. After calling and several emails, there has been no change after more than a week. Never again.
Excellent App
by itsezaz321 on 2019/12/04 07:10
AGODA has been always helpful in finding me the best hotels at the very best price.I have been using this for over a year and the app has served me pretty well with lots of discounts,promos and everything!AGODA IS THE BEST APP FOR HOTEL BOOKING PURPOSES!!
Bookings
by Sonyvette on 2019/12/03 04:24
Bookings are easy and prices are reasonable.
Best app
by Metalseven on 2019/12/02 11:52
Best app👍👍
👍 good site
by stopchattinganddate on 2019/12/01 16:59
We got a good rate and the site seems a little better than some others.
Not recommended at all
by Tambi Ishak on 2019/11/28 07:47
I don’t recommend Agoda as it’s not that legit as it seems to be, I had an issue last night where I had booked two nights in a hotel in Abu Dhabi - UAE and the app has confirmed and amount has be deducted from my credit card then after few minutes I was surprised by an email from Agoda claiming that a tech error had happened and the booking didn’t go through and the amount which has been deducted will be returned but it may take 30 days !!! So I tried again to look into the same hotel I booked in and found that the price has raised up for no reason for the same offer !!! And this all was just in minutes. So it didn’t go well at all. But the other big issue which I faced with them and it’s totally linked to them is that my credit card details was stolen (while I was booking using their mobile app where these transaction should be more secured) so I was surprised that after 3 or 4 hours my credit card was used to buy stuff online it was bought from “Estee lauder online” !!!! So I had to block my credit card and report this transaction with my bank to run an investigation about it. So it’s not legit at all !!!!
Great app
by hio03 on 2019/11/25 21:39
I found the best deals here
Website
by Dearjohn168952 on 2019/11/25 01:10
The website is crap. I go with Expedia
Excellence!
by marlzc on 2019/11/24 14:40
User friendly, easy to use mobile app, great offers & discounts, best rates I’ve seen. I’m definitely a fan.
Misleading practices
by Steve booking ID458710864 on 2019/11/20 11:47
Booked a room via the app and received a booking ID. The final page states you are fully booked when you receive this number. I arrive at the hotel and what do ya know they have no idea I exist. The hotel stated that it is common practice to bait switch like this and then proceeded to offer me the room to me at a rate $15 more than I had paid on the Agoda app so I politely declined and went out for dinner in hopes that Agoda would eventually do what their company should be solely focused on. I eventually received a notification that I needed to verify my identity to to proceed with the transaction ( I have verified my card with Agoda in the past recently). So having put up with this nonsense once before I knew I would be sitting in a hotel lobby for an indeterminate time clearing this up. Avoiding the frustration and probably falling right into their scheme I decided to pay the hotel directly so that I could go relax after an already stressful day navigating the wild city of Cebu and later request a refund of the difference through Agoda. After frustratingly attempting to get in touch with Agoda customer service I was greeted by a poor soul on the other end of the line that I am certain has spent his career being berated by his company’s failures. I bit my tongue begged for mercy and received a whopping $4.87 in Agoda cash, at least some good came of it. Goodbye Agoda I will be using booking.com for my business in the Phillipines from this day on. Cost me time and money so my hopes are that this story return of the favor.
Fast & Effective
by BaliforniaTayveeawn on 2019/11/19 23:47
Thank you for your fast & service making things a little easier in hard times.
Terrible customer support
by The Real Mr. Better on 2019/11/18 06:30
Terrible support
Great app
by Spiritual Jester on 2019/11/17 06:22
We needed to make a reservation quickly, with only a few rooms left. Downloaded the app, logged in (with my existing account), and the app was informative and makes sense (at least to my visually oriented brain; but my left brain liked it too, LoL). Highly recommend for for serious travelers in Asia.
쿠폰
by Bory1eye on 2019/11/14 17:33
할인쿠폰을 주고 그것때문에 예약 했는데 사용할수 있는 방법이 없었다
Bed bugs and very difficult to get refund!
by ethanstevenson on 2019/11/12 18:46
Agoda tried to rip off my best friend and I when I took him to report to his new duty station at fort drum, ny. The hotel we booked through them was cheaper than the on post hotel, so we thought we’d save some of his money, which was already thinly stretched due to the PCS. We should have just stayed on post. The rooms were way worse than the description and reviews had led us to believe-saggy mattresses and generally dirty. But about an hour into our stay, we found the bed bugs. I took photos to the front desk and asked for a refund. Since I bought the room through Agoda they said I’d have to take it up with them. Agoda was definitely in a foreign country. The agent said she’d see what she could do and put us on hold. When she came back, she said congratulations, the hotel will allow me to cancel this reservation, and I will give you a credit in your Agoda account, which you can use immediately. Well that was not going to work for the hotel on post, so my friend told her that we needed a refund. She said she could not do that without supervisor approval and continued to try to talk us into the credit for awhile. We had to get very adamant to get her to check with her supervisor. When she came back, she said the supervisor had approved the refund and we should get the money in 30 DAYS! We didn’t have enough money for 6 days worth of hotel stay to be tied up for a month! We tried arguing but she insisted it was our bank, not them. Of course our bank has never taken more than 3-5 days to process a refund before, so we know she was lying. Will never use Agoda again!!!!
Needs better customer care!
by Jzoskei on 2019/11/12 06:35
Horrible customer service
Forced cancellation three days before the trip
by Hana Ling on 2019/11/11 02:02
So i got an email 5 days before the stay saying that my credit card did not go through (which the same card had no problem on another website when I booked it later). They said that I need to redo my payment within 44 hours to avoid booking cancellation, they also gave me a link to redo my payment. My card didn’t go through again, after a few attempts, the link showed “Sorry, this link has expired and can no longer be used to pay for this booking". So I went back to the app, there is no place in the app that I can redo the payment to avoid cancellation, the app said that you need to open the link (which was expired) that was sent to your email in order to pay. So that was a bug in the app. I tried contacting agoda customer service and got no respond, I tried calling the hotel and no one spoke English. Then I received an email from agoda saying that my booking was cancelled because I did not made the payment on time. I ended up needing to book another hotel three days before my stay, which the choices left for me were pricy hotels and bad locations. So yea, no more agoda for me.
Custumer service is great!
by j9ren on 2019/11/10 18:35
I encountered a technical issue when booking a hotel. I was getting very good customer service!
Don't use this app to book fiji hotels!!
by Chris Hasfitness on 2019/11/10 01:57
I used app to book melanesian hotel in Nadi Fiji. The middle age hotel desk clear lied and lied said they received no booking. Refused to allow us in to hotel!! Said we hard to pay a additional $125 USD on top of the $80 I had already paid!! Stay away from this app they don't have good relationship with hotels.
The Booking Engine for Asia
by KhristineT on 2019/11/09 04:31
Agoda can book hotels anywhere but in Asia they consistently beat the competition. They have comprehensive and informed descriptions of both hotels and homes. They prove to have great availability and they are consistently slightly better priced. I trust the company. I have booked hotels in Thailand, Cambodia and Vietnam and have been wholly satisfied. They even offer frequent flyer miles on bookings. Right now I am in the process of booking again in Myanmar.
App is reliable
by Ishida Aung on 2019/11/07 13:27
I complained one of my booking was disappeared. I was worried about the hotel would charge the payment from my Visa account. But surprisingly, they recently fix the disappearence of my booking. Now the booking show up again and I couldn't be happier. I am now relieved. And thank you for that!
Dr magdy
by mohamad505 on 2019/11/06 19:40
Excellent app
Filter option
by parvez17 on 2019/11/05 20:14
Some vital filter option present at web version but not found in apps. Pls improve
Jeff Voechting
by idkok2019 on 2019/11/04 13:46
Super easy and check in was a breeze!
Rating
by Primo912 on 2019/11/04 10:57
User friendly and shows details, highly recommended.
Easy to understand and get competitive prices for rooms! Love it coming from a new member!!
by BluPurpleButterfly on 2019/11/03 00:17
Excellent ratings. Easy to read, easy to use.
Japan/Korea
by Barajasjab on 2019/11/02 06:58
I’ve used the app for the past two years while vacationing in Japan and Korea. All bookings have been as described and I’ve had no troubles. I’ve also used booked same day accommodations and comparing to other apps I’ve had more options and better prices through Agoda. I’m very happy I found Agoda.
Fast Easy and saves Money
by Dewclawaol on 2019/11/02 03:33
We were in a strange place and needed a place to spend the night. Saved a bunch of money and found a great deal. Will definitely be using this in the future!!!!
3 years I’ve trusted Agoda but NO More/service has tanked
by got Nowhere on 2019/10/30 00:32
Traveling on the fly?Then Watch-out: If Agoda don’t confirm an in-process (“processing”) booking. Then you happen to book elsewhere they WILL charge you! NO over phone Support. Regardless, even w/proof of second booking, many hotels simply won’t cancel, extra work for them.They insist to call Agoda for help/official cancellation. Call Agoda Support it can be even more aggravating. We emailed multiple times, trying calling (waiting) for long periods, overseas operators, useless/endless hold times, tireless apologies=A total waste of time! (All during my families vacation)btw: Supervisor? Not Available - No call backs! I’m a VIP member with over 100 bookings (fellow travelers you are better off dealing direct w/bank/stopping charges)
FRAUD app and Company
by rexh ina on 2019/10/29 16:06
Dont danlow the ap and dont open accounts in Agoda. App is terrible and unfriendly to use. One stat is to much for such app. I listed my property and had real problems since the first booking. The app didn’t notified me for the reservation, even through i had chooses to be booked only by request and not instant booking. I compensated in cash those customer with the idea that for sure I will get paid back form Agoda. But Agoda didn’t paid me back even through have already past 2 months. Customer Suportservice is awful 🥵. They lied and make me wait for two months, and still didn’t got a solution. Now that they don’t have other lies to say, the online customer service its always “outside the operation hours” probably must have blocked the service for my IP 🥵🥵.
M Monir
by M Monir on 2019/10/28 14:33
One of my favorite ways to book a hotel is through Agoda apps
I found good deal
by HEERA DHILLON on 2019/10/28 01:19
It’s good app to find hotal for me i liked I will change rating if I gets bad experience for now it so good
Easy
by c artim on 2019/10/28 00:06
Thank you for making booking easy, great prices at good hotels and just effortless to do. So happy I have found this website!
Very bad
by SarahKSA68 on 2019/10/27 20:56
Very bad application. Not professional. And they change the type of rooms without acknowledging. I booked a suite in Istanbul. And when I reached the hotel. They gave me just a normal room. Because that’s what’s written for them. I don’t advice anyone to use this application.
Good booking price! Thanks!
by sajfjcjf on 2019/10/26 04:58
Good booking price! Thanks!
Nothing but challenges, technical and otherwise
by Ugggggghhhhhh! on 2019/10/25 18:34
App seemed fine but the service through the company was filled with technical difficulties and poor design. Deleted the app and my account as soon as I could. One of the biggest challenges is that there is no way to accomplish anything on the site without a Booking ID (i.e. reservation number). When we booked a room we never received the confirmation email, so we didn’t have the Booking ID. Multiple attempts to explain that fact to various account services people were rebuffed. So, we were stuck in limbo. Then, out of frustration, when I wanted to close my account I was told they couldn’t help me....because I didn’t have a booking ID. 🙄 AND FINALLY, after I wrote this negative review, they responded wanting to assist me. They just needed ....guess what....my Booking ID. 🤪 Now that I think of it, I should have said that my Booking ID was “Catch 22”.
Perfect
by cc5564 on 2019/10/25 04:03
Super easy and really cheap compared to other booking apps
Excellent Service
by NIicejah on 2019/10/25 02:22
My husband and I are very happy using agoda for years now. We never encounter any problems with them plus we don’t experienced also any hidden charges as well. We sometimes get 5-6% discount. Now our friends and families are using agoda too.😊
My favorite hotel website
by noseesa on 2018/05/04 10:57
I use agoda almost exclusively because it’s the easiest to use with the best photos, info and filters. Would be awesome if I could book two different kinds of rooms at once. I recently booked a room for my parents at the same hotel with myself and my husband. My parents can afford a nicer room and I had to go through the checkout process twice because agoda won’t allow you to choose two different classes of rooms at the same time. Just a little annoyance. Also, I’d be so happy if we could sort hotels based on how highly people rate them. We can only do it based on price or hotel star rating. Stars aren’t nearly as important to me as customer satisfaction. Even if these things don’t change I’ll be a loyal customer, though. Thanks for having my back over and over, agoda!!!
Unethical billing practices!
by Kofi81 on 2019/10/11 04:06
Terrible service!!! I looked at the reviews, saw my price, booked online and I was charged $30 more than the advertised price, although the site said “taxes and fees included” on my final price. It also said “you will pay at the property” and “Book Now. Pay at hotel.” My bank put my business debit card on hold because the transaction was run out of the ordinary from Bangkok, and also there was a $300 charge on my card that I was never told about and did not authorize. Well, the card was blocked. The transaction did not go through. And my wife, myself, and my 2 year old were outside the apartments in a big city for 1 hour while I was on a text exchange with customer service, who contacted the facility manager. The manager called me and would not let me in because they could not authorize the hold, which was blocked on my card at my out of state bank that I could not contact until the next day. Security was parked outside with his flashers on while we waited the last 20 mins. Embarrassing and frightening. Frustrating and hidden charges. I was left with my family and I having to go out of town to stay with extended family who had to stay up late to accommodate us. Never again.
Not recommended at all
by Tambi Ishak on 2019/11/28 07:47
I don’t recommend Agoda as it’s not that legit as it seems to be, I had an issue last night where I had booked two nights in a hotel in Abu Dhabi - UAE and the app has confirmed and amount has be deducted from my credit card then after few minutes I was surprised by an email from Agoda claiming that a tech error had happened and the booking didn’t go through and the amount which has been deducted will be returned but it may take 30 days !!! So I tried again to look into the same hotel I booked in and found that the price has raised up for no reason for the same offer !!! And this all was just in minutes. So it didn’t go well at all. But the other big issue which I faced with them and it’s totally linked to them is that my credit card details was stolen (while I was booking using their mobile app where these transaction should be more secured) so I was surprised that after 3 or 4 hours my credit card was used to buy stuff online it was bought from “Estee lauder online” !!!! So I had to block my credit card and report this transaction with my bank to run an investigation about it. So it’s not legit at all !!!!
Forced cancellation three days before the trip
by Hana Ling on 2019/11/11 02:02
So i got an email 5 days before the stay saying that my credit card did not go through (which the same card had no problem on another website when I booked it later). They said that I need to redo my payment within 44 hours to avoid booking cancellation, they also gave me a link to redo my payment. My card didn’t go through again, after a few attempts, the link showed “Sorry, this link has expired and can no longer be used to pay for this booking". So I went back to the app, there is no place in the app that I can redo the payment to avoid cancellation, the app said that you need to open the link (which was expired) that was sent to your email in order to pay. So that was a bug in the app. I tried contacting agoda customer service and got no respond, I tried calling the hotel and no one spoke English. Then I received an email from agoda saying that my booking was cancelled because I did not made the payment on time. I ended up needing to book another hotel three days before my stay, which the choices left for me were pricy hotels and bad locations. So yea, no more agoda for me.
Lie customers
by virak song on 2019/05/29 17:46
Hidden fee. Extra fee is not shown when shopping a hotel to make the hotel to be cheaper on this app comparing with other app. It is hard to write a review on this app to be posted. Your review on this app must be reviewed by Agoda and may never posted if Agoda reject when your issue is related to Agoda too. Never admit Agoda false and always through issues to others that costs a problem. This app is not on customers side. Quick reply, but no real resolution to be resolved. If you book this app and pay up front, you will never be refund; even though, it is not your false after booking. If refund, booking fee remaining kept. Better to stay a way this app. If you book on this app, only book for one night. Don’t ever book more nights on this app. If you failed to arrive the first night, all booking nights will be cancelled and no refund to be given. It makes no sense to cancel all booking nights when paid upfront and fail to arrive a first night. The posted room on the app may not the same picture room at the hotel. Better to see in person before booking on the app.
Lancaster hotel in Mactan, Cebu Philippines
by gajdhyuoihhfdka on 2020/01/14 13:20
Very disappointing. Not safe, no wifi, no phone. The room is dirty and dilapidated. I have pictures to send. You should not call this a hotel. It is a dump. Toilet does not flush, and we have to go down to front desk to report and maintenance guy came and said he will fix it tomorrow. Not staying here another night. Not deserve a star at all. Agoda this place is in contrary to what you state in your website. NO WIFI at all. Not even a phone to call the front desk. Where can I download my pictures of this place? Lancaster Hotel room C 413. Please respond, thank you.
Awful app for booking the hotel
by EchohW on 2018/08/10 18:30
Don’t use it ! They canceled your order without notice!!!!! If I could I definitely put 0 star! Never use again ! We’ve booked hotel (San Francisco for 2 night (August 16-18)bay landing hotel at July 18,they’re canceled my order without the notice me ? I can not imagine if I didn’t review all my schedules, fortunately I had reviewed. For sure I order it and called bay landing hotel to double make sure I got this order, the hotel confirmed, but things is this app sent me a conformation email, asked me to upload my ID and major credit before August 13, I really did at August 8), but they still cancel it! I don’t know why they kept my ID and major credit??? I guess that must be someone pay higher price for my two nights, really disappointed! Never use it! And I will sent this experience to my feedback share with my fans. I called the customer service they told me that’s not their problem ! It’s system canceled my order, they’re refused to say sorry to me.
CHEAT. Don’t use this app. They Cheat.
by JoshuaGoodmanIowa on 2019/04/02 06:55
I searched for hotel in Ho Chi Minh for April 2-3 before my visit on March 31 when I was still in Hong Kong. For some reason this app pops up and offers me a “super-deal” and I gladly accept this deal without a detailed reading. Now here comes the CHEATING, the date is not April 2-3 but March 31-April 1. I have no way of visiting this hotel because I was in Hong Kong ! I called several times to Agoda and this hotel refused any negotiation regarding of the refund of my lost. I work in Internet Marketing industry, I suddenly realize that I have become a victim of a designed scheme of internet marketing cheating. They buy advertising banner for very different dates and decoy customers with a good deal and in reality customers have no way of living in this hotel. This trick is just a blatant cheat and Agoda customer service promised to look into it with promise of emails but I got no single email so far. This is such a breach of decency of business. Don’t trust Agoda, use Booking instead.
DO NOT USE- SCAMMED OUT OF $350
by Lyndseeeyyy on 2018/08/18 14:45
ZERO STARS. we booked a hotel for the following day and there was “one room available” we thought it was weird because there were zero rooms available on the reliable websites- orbitz, Expedia, etc.- we booked, and had $350 taken immediately out of the bank account. When we showed up at our hotel the next morning there was no record of our booking at the hotel (which was SOLD OUT), we had no confirmation email, and whenever we called customer service it was completely automated.. when the customer service wanted our booking number (which was never sent) we were promptly HUNG UP ON. This happened multiple times even with the 5 star hotel calling to try and resolve the issue. On top, we found out their customer service is only open mon-fri 9-5. So we are now out of $350 and need to pay a second time for our hotel room at the same day rate of $500+. This website is ran out of Singapore and is a scam.
Mimidi
by mimi and pawpaw on 2019/02/27 06:48
The room was very nice and clean when we moved in. the next day the bed was made but not neath The pillows were on the floor the trashcan had not been emptied the coffee ingredients had not been replenished the water had not been replenish the dirty towels have been removed but no fresh towels had been added none of the shampoo amenities had been replenished I called housekeeping after we had gotten back to the room and seen the condition and they said someone would come back up and take care of it for two hours has passed and no one had showed we were leaving for dinner and I asked one of the ladies that had the med cart out in the hall if she would be able to Help us put our room back together she was lovely and more than willing to finish completing our room
SCAM BOOKING COMPANY - DO NOT USE!
by hbh330 on 2020/01/02 12:57
SCAM BEWARE! They show photos of pools and amenities in listings that cost extra upon arriving at the hotel. When we complained they would not issue a refund. I will be disputing the charge with my credit card company but I will never use them again and would advise no one else use them. How would you feel to view pictures of a pool with a listing and, upon check-in, the hotel wants to charge you extra money. Horrible bait and switch scam don’t fall for it! ZERO customer service and after traveling to Vietnam, Thailand, Mexico and countries all over I’ve never ever booked a room with a pool then have to pay extra for it! Reporting to BBB but probably will never see our money back. Horrible experience on vacation. Update: they respond with standard automated reply - it serves nothing and they do nothing, it’s just for show on their reviews, pathetic!!!
A complete pile of an app
by TellUNow123 on 2019/10/18 06:00
I picked up this app at the suggestion of a traveler that had just come through Southeast Asia. In the last 4 days I have worked with it to make two reservations and both of them have gone horribly wrong. Hosts are asking for money through 3rd part apps even after I provided my credit card number for a non refundable deposit to agoda. Hosts send me messages randomly whenever they have something to add instead of composing a complete mesage for me. Neither host answered questions about the accomodation. One host kept telling me that I had done things wrong and that I needed to cancel the booking and rebook through booking dot com. Calling customer service was no help- the representative actually told me to click the external link and pay (after my non-refundable boocking) via the 3rd party. Stay far, far away from agoda and this app!
Very uncomfortable
by Always on the go 24/7 on 2019/02/26 15:14
I found a booking through Agoda where I got the best price offered. After going through the process I got a email requesting card information. I thought it was fraudulent so I deleted. Upon confirming my booking I just found out the want me to send a picture of the front on my card to make sure it’s not fraud and today is the day I need my room! I’m so uncomfortable with a process like this and Agoda really needs to rethink this process. To many fraudulent people in the world and even though it is through my cell phone, they can be hacked as well. Nonetheless I’m roomless for now. I will never boom with any company that asks for my card to prevent fraud. That’s what my bank is for. Other than that great prices hate I have to miss out! The guy said my card will not be charged even though that was the card I used to book so we shall see!
Needs work
by friendwithu2 on 2018/04/24 18:31
This is a great app but many of the buttons doesn’t work such as PayPal. I called support and they told me you can either use a card or book somewhere else. In fact, my friend was also having issues with her PayPal button and couldn’t pay for her booking. She also said she had other customers using PayPal without any problems. I wasn’t trying to call for other customers I am calling for my issue and don’t want to be compared with what the other customers are doing? Every issues is different and just because someone have one issue and the other don’t, doesn’t make the the app amazing. This needs more work and so does some of the agent. Thank you
Scam
by kjs386 on 2019/03/27 03:52
Agoda is a complete scam. Positive reviews are untrue and certainly sourced through app reviewing services for boosting their score which would have been negative if possible. First and foremost, don’t count on your resi arriving at the hotel - I’ve been working for weeks on getting my reservation processed with hotel and it still hasn’t happened. Customer service is basically nonexistent (takes hours to connect and if you’re lucky, hours to resolve smallest issues). Furthermore, the app is misleading in their offering and does not guarantee rooms consistent with their product offering. I’ve been completely ripped off by them for a bachelorette weekend that I’m organizing and all guests experience huge issues, resulting in a loss of the booking about (in my case 1000) and necessity to book a last minute resi at the hotel.
Customer Service is the worst
by feliu12345788 on 2019/05/22 00:25
I used this app to book a hotel in Brussels from US and even tho the transaction was in US dollars, it went through as GBR (pound sterling) in the system. Because of this glitch in the system I was automatically charged international fees by my bank and this is just absurd. I have booked before with another card and have never being charged international fees (even though the card has international transaction fees). I contacted their customer service and they refuse to credit back the 3% in fees because it has something to do with the bank when it is actually the apps fault for classifying the transaction in GBR (my bank directed me to talk with the company). I sent pictures as proof and the only transaction made that day shows agoda and the fee only. And they are not even understanding that it was the only transaction done on that car in 1 day plus it shows that the fee was based on the merchant, in this case agoda. Won’t be booking with them ever again. Their representative Ken/Camille were not even understanding of the situation and provided the worst customer service. Now I gotta eat the fee because of the app and their unwillingness to understand and help.
Second yr w Agoda in Vietnam
by khoi7020 on 2019/10/07 23:07
Second year in Vietnam, second year using Agoda. Very easy to navigate for hotels availability and price. Hotel pics on Agoda really help with my decision. Easy to book/reserve as well. Minor drawback, it only includes hotels which are registered with Agoda, I assume for a fee. So the area where I stay, only 2/3 or 1/2 of the local hotels are listed, probably because not all hotels willing to pay the fee. But if you know what hotel you want, and you want Agoda one stop shop reservation, you can enter the hotel name on Agoda to search and reserve.
FRAUD app and Company
by rexh ina on 2019/10/29 16:06
Dont danlow the ap and dont open accounts in Agoda. App is terrible and unfriendly to use. One stat is to much for such app. I listed my property and had real problems since the first booking. The app didn’t notified me for the reservation, even through i had chooses to be booked only by request and not instant booking. I compensated in cash those customer with the idea that for sure I will get paid back form Agoda. But Agoda didn’t paid me back even through have already past 2 months. Customer Suportservice is awful 🥵. They lied and make me wait for two months, and still didn’t got a solution. Now that they don’t have other lies to say, the online customer service its always “outside the operation hours” probably must have blocked the service for my IP 🥵🥵.
AMAZING convenient app
by anyahgj on 2020/01/23 05:33
After trying to find places to stay in Bali, I came across this app. Usually I don’t download apps but they made it so convenient and appealing. I love the low prices, format, and prepared question prompts you can ask in the message box to the hotel directly. They even email a receipt to you, organize your current stays, future stays, and cancelled stays. Love this app! Will use it towards my future accommodations! 🙂
Horrible customer service
by Flynhigh1 on 2018/05/23 02:55
If I could give zero stars I would. The web site is confusing and when I inadvertently click a button when I was looking for a hotel 10 days in the future I was unable to cancel the reservation. I was immediately billed, even though the web site indicated I would be billed when I arrived at the hotel. I contacted customer service immediately and after several e-mails was assured my card would be credited. Two months later I am still being given the runaround. After contacting my credit card company I was initially given the credit, however, the hotel then told them they were never contacted about a refund and the charge stands even though agoda cancelled the reservation. I am still being charged.
Bait and Switch!
by d-trick3000 on 2018/10/24 12:03
I searched for a room for 2 adults and 2 children, was shown options, booked one and was warned it would be non-refundable once booked. Since I entered 2 adults and 2 children I thought it would be fine. A week later I received confirmation from the hotel that the reservation was only for 2 adults and no children. The hotel blamed Agoda for the error. I tried reaching Agoda and instead of helping in any way, they took it upon themselves to officially re-book us in the same hotel with only 2 adults and zero children. Tried calling Agoda Support and they either disconnect you or keep you on hold forever. Agoda has just lost us over $400. UPDATE After finally getting someone on the phone who promised to take care of this and either fix the reservation or refund, I felt a little better about them. They promised to stay on it until the issue was resolved. But they didn’t follow through and never contacted me again. Fortunately the hotel understood the pain Agoda can give and fixed it on their end, no help from Agoda.
Not reliable for last minute bookings
by WorldTraveler271828 on 2018/08/31 06:11
I wanted to love the Agoda website and app, but I had a very frustrating experience with customer service and making the booking. I never write reviews, but this time I had to write about my experience. Attempted to book three hotel stays over a five day period while traveling through Southeast Asia. The first hotel was booked two days out, the second hotel booked three days out. Received an email indicating that my payment needed to be verified prior to confirming the booking. Saw the “test” amount taken before the hotel stay, but the bookings were never processed. Pretty frustrating in a foreign country where you don’t speak the language. Will not be booking with this app again.
First and last
by dg5753 on 2019/02/10 01:11
I was driving today planning to stay in Denver. The hotel couldn’t find my reservation. I had everything from the confirmation number to price. It took them an hour to call a bunch of people. Apparently they sent me an email. I’m not checking my email while driving. It was the last thing I thought of because everything was confirmed. I checked it and they thought it was fraud. My MasterCard was on a travel alert. It had worked previously. I was appalled as banks and credit card companies will call. They never called. Drury Inn took care of me and matched the price. I will never use this app again. Sorry the customer service is so bad, you guys can’t make a simple phone call!
App technical failure costing me a fortune
by MRG3999 on 2018/06/25 18:51
Thought I cancelled a hotel reservation only to find out too late that it never cancelled and I had to pay in full. Ironically, the reason I cancelled is because Agoda kept sending me emails about better fares at hotels in my destination city. This led me to book a cheaper hotel and then cancel the first one — or at least I thought I did. Aside from the technical failure, In the age of big data and companies collecting every bit of personal information about us, Why would the app allow me to make two identical reservations at two different hotels?? Irresponsible and exploitative. I travel very frequently and only recently learned about Agoda and am deleting it now. Beware!!
Horrible website, NO customer service
by Mat Grey on 2018/11/10 22:47
Don’t book with these people if you can at all avoid it. We booked a room for 5 nights then several weeks later tried to change it to just 3 nights. Couldn’t do it. Their web site didn’t allow any change other than total cancellation. Their phone number for customer service put me in a phone tree machine that alway ended up disconnecting me, four different times! Called the actual hotel, they were great, a real person. But she wasn’t allowed by the Agoda machine to make my simple change. My only option was to cancel my reservation altogether, which I did. Save yourself the trouble and don’t even deal with these people.
Problem logging in
by Jjjkamij on 2018/10/28 04:10
I tried many times to login to the app without success. It Kept on telling me there is a technical problem and ask me to try again later. Good thing is, it lets me continue on to book my room by entering my email address, name, and credit card number. After that, I logged in to my account using a browser and saw the new booking in my account. The app was able to associate the booking with my account by matching my email address. I have no issues with reentering my personal information, just lots of frustration trying to login.
Used to be my favorite hotel app
by maluna barona on 2019/03/08 17:15
Used to be my favorite hotel app until on time I reserved a hotel $2900 value not noticing it was non refundable. As soon as I noticed about 5 minutes later I cancelled the reservation. They still charged my credit card. I called the hotel and they sad that had nothing to do with this and they are not getting a penny. I am still disputing this ridiculous transaction and will stop booking threw Agoda because of it. Very disappointed. I have been a loyal costumer with them booking for tour groups for few years. It’s ridiculous for them to charge someone $2900 for a few minutes of booking error which was not even clear or I would have never booked it.
Last minute changes
by ella873 on 2018/07/13 14:44
I made a hotel reservation two days before going to Korea from China. The day before we went, they cancelled our reservation for the hotel. They emailed us saying that they would cancel our reservation at 9:00 pm if we didn’t give in two of our documents. I didn’t check my email until 8:30 pm, and I already received an email saying my hotel reservation was cancelled. I called them, and they said they couldn’t do anything at all whatsoever. I asked if they could help me find another hotel, they said that it wasn’t their job to find one for us. I also asked to speak to the manager, but the lady on the phone Ms. Lu kept rejecting our request to speak to the manager.
Wasted time and energy
by GlobalM on 2018/05/26 12:33
I’ve used Agoda for years, and finally reached my limit after several bad experiences, so I feel a need to document the most recent problems. 1. It is impossible to update your contact information in the app, so I’ve had to create a new account more than once and lose all the credit earned. Please allow profile information (email, phone, etc.) updates via the app so I can do this myself rather than having to hold 30 minutes, on international long distance, for an agent. 2. I booked a hotel 24-hours ago. Agoda “failed to process the booking due to a technical issue.” They did not notify me of any issue, when I finally reached the hotel, there was no reservation. So I had to call Agoda (again, international long distance), to be put on hold for 30 minutes, to be given the run around and told I would have to make a new booking. This resulted in both a higher price and a lower-quality room than my initial booking. Please get your act together Agoda. I just want an easy, reliable, hotel booking app.
2 time no reservation
by khll Khalec on 2019/08/28 10:58
I want 2 different hotel 2 time I didn't find any reservations I have to call customer service to solve the problem. Last time I order a room for disabled ♿ but the hotel told me your reservation regular room. I found the problem from website I told the customer service about it but they don't care. I'm going to delete the app and account. قمت بالحجز مرتين مختلفتين من الموقع وكل مره اصل للفندق لا اجد حجز ثم أقوم بالأتصال بخدمة العملاء الذين يأخذون وقت وعدة مكالمات حتى يحلون الأشكال( تحملت فاتورة اتصال بسببهم ٢٠٠ ريال سعودي). اخر مره حجزت طالب غرفتين لذوي الاحتياجات الخاصة لما وصلت الفندق اخبروني أني طالب غرفة عادية. وبالرجوع لطريقة حجزي وجدت ان حجزي صحيح لكن هناك مشكلة في الموقع قمت بتسجيل عملية الحجز والتي توضح هذه المشكلة وإرسالها لخدمة العملاء لكن تبين لي انهم غير مهتمين فطلبت منهم إغلاق حسابي.
No syncing
by michabox on 2018/03/23 05:24
The fact that Agoda is a great company to book accommodation with is already establish, that said. The app needs some work. This app is missing one of the main features of an online product, that is syncing between devices. I do quick searching on-the-go, save it to my favorite with intention of going on my laptop to continue my research only to find out that my favorites on my phone doesn’t sync with my favorites in my computer. A smooth transition between devices is a must now days. I recommend sticking with the website and save yourself the inconvenience of this app. PS don’t be fooled by the nice designed UI.
No agents avail ever
by nancykallday on 2018/09/12 01:48
I could not get incontact with anyone from Agoda about my 6nights stay in Orlando. It was so difficult to get my refund. I still have not heard back from anyone through Agoda. I’m very upset because the hotel I stayed at was horrendous. My room door was open when I am positive that I locked it. Hotel insisted I stay in a diff room till manager arrived in the morning. The morning came, she said she couldn’t issue me a refund for the nights I already stayed. She said she would give me a refund. Than I grab my stuff. Came back down to the lobby. She said I issued you a refund to Agoda. But it’s impossible to get ahold of anyone at Agoda. No live chat, no call back, no contact. Extremely disappointed.
A Steaming Pile
by fugly_mofo on 2019/09/18 06:00
This app, and Agoda website are both absolutely littered with blinking pop ups, pop unders, trackers and annoying animations and ads. I could bear this, but it’s also functionally poorly designed and broken. There is no place to input promo codes on the app, which forces you to the website. Pop up chat and no one answers when you actually need help. Help to make a booking because upon the last step, pressing the BOOK NOW button simply does absolutely nothing! The designers and developers of Agoda website and app need to be taken to a faraway place and let go, into the wild and never to be heard from again. And that’s putting it lightly.
The Booking Engine for Asia
by KhristineT on 2019/11/09 04:31
Agoda can book hotels anywhere but in Asia they consistently beat the competition. They have comprehensive and informed descriptions of both hotels and homes. They prove to have great availability and they are consistently slightly better priced. I trust the company. I have booked hotels in Thailand, Cambodia and Vietnam and have been wholly satisfied. They even offer frequent flyer miles on bookings. Right now I am in the process of booking again in Myanmar.
Asia travel
by DMVtraveler on 2018/09/02 22:13
I find Agoda to be the best site to search for hotels when traveling to Asia. Their deals are better than other known sites like Trip Advisor because they cater more on Asian Hotels that are not available on popular travel sites. You should check them out on your next Asian adventure and you will be saving lots of money on accommodations and flights. The website is very easy to navigate.
Easy to search
by Laredo, Tx on 2019/02/28 12:23
I like that you can easily find what you’re looking for, but I would change 1 thing. I would change the search to “only” the location (or city) requested. I understand smaller cities don’t have many choices, but it helps the consumer who is not familiar with the area know what’s available in the city requested in order to avoid going out of location and having to drive to your destination for an hour.
One of the best
by ibigmarami on 2019/12/27 11:58
While no one site offers the best prices, Agoda comes close. I called my favorite hotel who like me and asked to reserve a room. They quoted me a special rate. Then I compared with a couple online services and all were about the same or a little more. However, Agoda beat the good deal by almost $10 a night. Definitely will not book any room before I check with Agoda first.
Great selection - easy to navigate
by Tiffani170 on 2019/07/03 17:36
Agoda has helped me with many hotel bookings! I love using their app and often find that they are the cheapest and most up to date of any other booking app (and I do my research before taking a trip!) The ONLY issue I have, is when I see that there’s a lower price on the website and then go to the app and it’s more expensive...
Is it a bug?
by 峤峫 on 2018/12/23 21:39
Just cannot log in, every time I try to login with the app, it says “unsuccessfully”, but after trying with the web page, I’m 100%sure that both the email and the password are 100%correct and no typo. Then I try to reset my password with the app, after I put in my email address, it says “ there is an issue resetting your password, try later”. I’m 100% sure with the address, and 100% confident with the WiFi connection. What’s wrong with the app? Why can’t I do nothing with it? But my account works well with web page???
Unreliable and getting screwed
by jen94652 on 2018/10/02 15:18
I booked a 2 bedroom flat with private kitchen and bathroom. Agoda had to cancel that reservation due to a permit issue. You think that would be sorted out before hand. You also think that they would provide an equivalent booking for the same rate. Instead I was offered one room for 5 people with shared bathroom and shared kitchen in a one star hotel, the second option was not even available after they offered it, and the third option is a hostel. In addition, due to the time difference (no support in the US) we cannot resolve this issue with a call. Instead we are going back and forth via email. All while my trip is around the corner. Although the deals can be really good, it’s not worth the stress of having your booking cancelled just before the trip and having to pay a higher price for new booking. If this issue gets resolved soon (and well), I will update my review.
Excellent value and arrive at Azimut Smolenskaya Moscow
by African Journeyman on 2017/12/13 23:16
Stayed at Azimut Smolenskaya Moscow for 4 nights last week. Excellent value for money and excellent service. Alexey at the front desk was especially helpful to me - Impeccable English, customer service driven, very responsive. I would highly recommend this hotel. Walking distance to shopping, restaurants and tourist attractions. Near subway stop. Cool bar inside. Nice restaurant.
Agoda big liars
by ghanemch on 2019/03/02 15:08
Before you book any room, try to contact the phone numbers or send an email. You will discover that they are not answering or not telling you anything. They are liars. I booked a room through them in Malaysia . When I arrived at the hotel I discovered that they had booked a room lower than the reservation. Which I have. When I checked the line, he said that he was not responsible for Agoda's reservations and tried repeatedly to contact the customer but to no avail, he never answered the calls or e-mailed The other lie is the guide that the application gives you, but they are all fake
Agoda steals my money with this app!
by Zobby123 on 2019/01/18 05:29
Firstly, it was hard to download this app! Every time app download stopped for no reason (only for Agoda app!). Since I upgraded my iOS, was able to download it. Just to discover that this app charges my card in some other currency, but NOT in currency of hotel and not in US dollars! This way, with every reservation, extra 5% are stolen from me!!! (This doesn’t happen when I book from the web-site, there I can change the currency that my card charged in.) Overall I like Agoda’s booking services, but such app policy isn’t something I want to tolerate.
Did not get promotions and gifts of free money they promised
by littlesurfergrl on 2019/07/30 23:21
Did not get promotions and gifts of free money they promised on the first time I used it. So I am not impressed yet. I was impressed how they found some low prices quickly. I already knew all the prices one certain hotels so I knew they were giving correct and low rates. However so disappointed when the offered all the promotions and such and I didn’t receive them. Hope they can do that in the future or they are just another’s one of those travel apps....
Great prices
by Bjbbb on 2018/01/11 17:28
It was easy to navigate and best prices! But was a little taken back at check out when asked about bank of credit card..never been asked that info before and had trouble paying with a particular card..but didn’t have trouble with another, weird. Also not sure why it say we need to pay property extra $45. Still great prices!
Nothing but challenges, technical and otherwise
by Ugggggghhhhhh! on 2019/10/25 18:34
App seemed fine but the service through the company was filled with technical difficulties and poor design. Deleted the app and my account as soon as I could. One of the biggest challenges is that there is no way to accomplish anything on the site without a Booking ID (i.e. reservation number). When we booked a room we never received the confirmation email, so we didn’t have the Booking ID. Multiple attempts to explain that fact to various account services people were rebuffed. So, we were stuck in limbo. Then, out of frustration, when I wanted to close my account I was told they couldn’t help me....because I didn’t have a booking ID. 🙄 AND FINALLY, after I wrote this negative review, they responded wanting to assist me. They just needed ....guess what....my Booking ID. 🤪 Now that I think of it, I should have said that my Booking ID was “Catch 22”.
False information on site
by ashleyaev on 2019/06/04 11:36
I booked a hotel on the app and when I booked, it said “only a few rooms left!” and “you will not be charged yet”. So I though I should book it so i don’t loose out on a good deal. Well moments later I get a notification from my bank saying that I booked the hotel. Went back on, it says it’s non-refundable. When I called Agoda, they said there was nothing they could do because it’s up to the hotel. Hotel said no. I tried to explain the all said i wouldn’t be charged, Agoda basically didn’t care, so now I’m stuck with a hotel room that I don’t want.
No Real Customer Service
by Tone10Capone on 2018/07/03 18:30
The US customer service phone number rings, and goes through the voice prompts and asks for your confirmation and last four of the cc you used and for some reason it didn’t recognize the last four of my cc. So rather than connect to a rep, the line hangs up on you. I don’t know if anyone has had the same issue but for me that’s customer service 101. The prompts don’t work then connect me to a person. For me that’s an automatic 1⭐️. In a time where we have a thousand websites claiming to have low prices, customer service is imperative!
Garbage customer service.
by I like ducks. on 2017/11/23 05:50
I recently booked a hotel in Vegas through Agoda only to arrive at the property and find there was no reservation for me--despite a "confirmed" booking through Agoda. It took FOUR calls to Agoda to straighten it out, each time with a promise from the CSR to follow up with a specified action (phone call, email, etc) to keep me informed ...which they never did. I had to literally book a new room myself on the spot. A "deal" is only worth it if the booking is actually real, and the company will help solve problems that arrive. Agoda fails miserably on both accounts.
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All Versions
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Current Version (8.3.0)
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25,950 total
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App name
Agoda - Best Travel Deals
Description
Even lower prices than our own website! The Agoda app is your best tool for finding and booking the very best deals on any kind of accommodation or flights, anywhere in the world. - *SHOP* See the deals we can’t show on our website. Agoda guarantees the best price and it can get even better when you view on the app. - *SAVE* Get additional savings of up to 80% from Member Deals, Last-Minute Deals, Secret Deals, newly listed Home discounts, and more. - *FLY* Search over 200 airlines worldwide for the cheapest fares on domestic and international flights, using our unique search engine that compares flights and prices in real-time so that you can find and book the best airfare deal immediately. Enjoy our 24/7 customer support for peace of mind. - *DISCOVER* Search over 2,000,000+ hotels, villas, BnBs, and every kind of vacation rental in your own language and currency of choice. - *DECIDE* Choose wisely. Agoda’s useful search filters, hi-res photos, map views, local experience information, and 15+ million verified traveler reviews help you find the perfect accommodation for your specific journey and budget. - *NO STRESS* Get support. Agoda’s app saves your voucher, details, and maps right on your device for easy check-in and printer-free travel. You can manage or amend your booking anytime, anywhere. And if something goes wrong, Agoda has live agents ready 24/7 in multiple languages to make sure your journey is as smooth as it is cost-efficient. - *START EARNING* Become a host and start earning. For Agoda Homes hosts, our app lets you manage reservations and communicate with your guests directly. If you haven’t listed your property yet, go to agoda.com/homes today. It’s free! - *Agoda speaks your language* Whatever your language is you can get the best Hotel deals: فنادق أجودا,安可达酒店订房,Agoda酒店,Agoda訂房,อโกด้า,תי מלון אגודה, حجوزات,اجودا,агода, 阿勾達 , 阿勾打. To learn more about device information used in our App, including for interest based advertising and cross-device tracking, and to exercise certain opt-out choices you may have, please see our cookie policy.
Mr. Scott Rudy
by doolittje on 2020/01/28 08:35
Agoda has consistently been the less expensive of all the travel sites. Thanks for the great pricing!
Hotels
by Junior Malit on 2020/01/28 06:22
So easy to find hotels with Agoda
False Advertising
by clynnr99 on 2020/01/27 16:03
Agoda advertised a king size bed, a tub/shower, a balcony/terrace, and a complimentary breakfast for 2. Thanks to booking with Agoda, I received none of those things. The hotel I stayed with was as accommodating as possible but I am still extremely disappointed with what was expected, to what was delivered. DO NOT book with Agoda. You will not get what you paid for.
Very fast
by zamieleony on 2020/01/26 19:46
Very fast
Promos never work and the agoda cash either
by Moonchild_748 on 2020/01/26 10:50
It’s convenient for booking a room. Agoda cash never works. The promotion either only the first time.
Satisfying hotel online booking
by Zzzz9 on 2020/01/25 00:17
I’m used Agoda for my personal trip for a decade until now and still happy using there app on phone is easy to navigate, quick to any online hotel booking.
Best application ever
by ayakodyolivia on 2020/01/24 10:41
I was able to find a beautiful and luxurious place for my keiki and I. Thank you
AMAZING convenient app
by anyahgj on 2020/01/23 05:33
After trying to find places to stay in Bali, I came across this app. Usually I don’t download apps but they made it so convenient and appealing. I love the low prices, format, and prepared question prompts you can ask in the message box to the hotel directly. They even email a receipt to you, organize your current stays, future stays, and cancelled stays. Love this app! Will use it towards my future accommodations! 🙂
nitamoss
by jayzibo on 2020/01/23 00:26
I booked my hotel in less than 5 minutes & I got a discount on the already great rate for my hotel. I Iove it! I’m using AGODA every time I travel.
Comprehensive. Good pricing
by XaYbZcefghij on 2020/01/20 04:00
Pricing can be confusing as final due is often a bit more than advertised, even accounting for taxes and fees; but difference is minor. Also at times can be incomplete info regarding details in places with kitchenette and more than one bathroom in unit. Nevertheless a great app.
Bad experience
by Dcajic on 2020/01/20 02:55
I downloaded the app and booked my room. After 2 hours trying to check in at the hotel and they don’t see my reservation. Calling Agoda customer care and I need to spell my email address 5 times to the agent. I spell the first part and then I just say “gmail.com” and the agent then asks me 2 times is it .com or .con Then I needed to spell it “m as Manhattan”...
Nice Booking app
by phyo pann on 2020/01/19 10:50
For Hotels booking all over the world, Agoda is the best one and can be trusted for everyone and take responsibility. Dr Phyo +95-92035418
App Review
by Madrid60 on 2020/01/18 19:06
This app is really easy to navigate. Pricing is very competitive.
Wrong bookings
by frogpose on 2020/01/17 11:36
Agoda is now part of booking.com. 3 times I used this app while in Southeast Asia, the booking results were not what I originally booked. The results were wrong room type, wrong number of people, and wrong cost. Some of the rooms were not even correctly described (example, once I booked a room in a hotel and when got to the hotel, they told us it was actually a boat!). After 3 strikes, I’m sticking with my never-fail of Expedia.
Fine unless you ever need customer support
by cousin cole on 2020/01/16 12:31
They forwarded my messages to the hotel owner who was harassing me... even a message that said "can you please block this guy from harassing me" got zero response from agoda and went straight to him. Of course leading to more abuse.
Last minute booking
by Atarah first trip on 2020/01/15 18:35
Afordable prices thank you Highly recommended
Lancaster hotel in Mactan, Cebu Philippines
by gajdhyuoihhfdka on 2020/01/14 13:20
Very disappointing. Not safe, no wifi, no phone. The room is dirty and dilapidated. I have pictures to send. You should not call this a hotel. It is a dump. Toilet does not flush, and we have to go down to front desk to report and maintenance guy came and said he will fix it tomorrow. Not staying here another night. Not deserve a star at all. Agoda this place is in contrary to what you state in your website. NO WIFI at all. Not even a phone to call the front desk. Where can I download my pictures of this place? Lancaster Hotel room C 413. Please respond, thank you.
I like using Agoda!
by Hannah J. L on 2020/01/13 18:36
It’s easy and has good deals always!
👍🏻👍🏻👍🏻👍🏻👍🏻
by Mack and Jack on 2020/01/12 03:03
Best Price with easily to find and book hotel
Worst site to reserve.
by Rakishred on 2020/01/10 11:41
I think this site purposely does everything it can to deceive you. Offers coupons but does not automatically add them. Their relationships with flights and car services is awful. By buying a ticket on this site, I was not informed of baggage costs. And when doing a checkin it would not let me purchase luggage for checkin. Ended up paying full price. Better off using airline websites to guarantee proper pricing and Add ons. Will never use again.
frequent user
by juke710 on 2020/01/10 07:33
very reliable and guaranteed booking.
Thailand Hotel
by Peachy& on 2020/01/10 03:16
Agoda helped me to find out the perfect hotel for my family in a short time a good price and a lovely hotel thank you
Great Condotel
by FLORIDIAN'S BALIKBAYAN on 2020/01/09 18:15
Convenient, good breakfast & good service
Leave me alone
by Gdog0909 on 2020/01/08 23:52
Won’t stop sending me promotional emails. Unsubscribed many many times.
افضل تطبيق للسفر
by ابو علي 2030 on 2020/01/07 03:27
تطبيق واضح ويشرح كل شيء بأسلوب متميز في اختيار الفنادق والشقق وأيضا يعطي خصومات رائعة، أنصح باستخدامه.
So stinkin’ easy
by asdfghjpoiuyhc on 2020/01/06 22:46
I have the app and it’s super user friendly. It’s easy to filter and find a property with amenities that I want, so I’m not searching aimlessly. And the prices are great. On top of that booking is easy. Yeah I’m happy with it.
👍🏻
by esw1423 on 2020/01/06 18:49
ممتاز ورائع ويستحق التجربة
In love
by Khalid hago on 2020/01/06 07:38
Really very great app, no hidden charge or else .
Hotel sucked
by Vivilate on 2020/01/05 21:05
The hotel was under construction and was not given the room That I requested
SCAM BOOKING COMPANY - DO NOT USE!
by hbh330 on 2020/01/02 12:57
SCAM BEWARE! They show photos of pools and amenities in listings that cost extra upon arriving at the hotel. When we complained they would not issue a refund. I will be disputing the charge with my credit card company but I will never use them again and would advise no one else use them. How would you feel to view pictures of a pool with a listing and, upon check-in, the hotel wants to charge you extra money. Horrible bait and switch scam don’t fall for it! ZERO customer service and after traveling to Vietnam, Thailand, Mexico and countries all over I’ve never ever booked a room with a pool then have to pay extra for it! Reporting to BBB but probably will never see our money back. Horrible experience on vacation. Update: they respond with standard automated reply - it serves nothing and they do nothing, it’s just for show on their reviews, pathetic!!!
Excelente ayuda en ASÍA
by PALOPARRA on 2020/01/02 04:50
Grab fue una gran ayuda en Asía, recorrimos varios países y en todos usamos grab, mejor que los taxis
Nice and easy
by IntenseDaddy on 2020/01/02 01:41
Easy to use
Disappointed
by khurechy on 2020/01/01 04:42
I was book hotel from this website and it’s just took my money and then cancelled and I have to wait like 10 days to get it refund
Family vacation
by mattyeus on 2019/12/31 07:03
I
Price
by tracy@love on 2019/12/30 06:19
Best price out of all the apps
Excellent
by Ahmed 🇲🇻 on 2019/12/28 13:17
The Best Hotel Booking Site Ever!!!
Not honest
by Cocococo10 on 2019/12/27 12:43
Made reservation then tried to cancel 10 hours later and could not. Called property and was told I had to call bookings.com but email confirmation gave no number to call Horrible web site deleting from my contact and apps.
One of the best
by ibigmarami on 2019/12/27 11:58
While no one site offers the best prices, Agoda comes close. I called my favorite hotel who like me and asked to reserve a room. They quoted me a special rate. Then I compared with a couple online services and all were about the same or a little more. However, Agoda beat the good deal by almost $10 a night. Definitely will not book any room before I check with Agoda first.
The new version is terrible. Agoda! What have you done.
by Topdog3534 on 2019/12/27 04:03
I’m a long-term Agoda VIP User. I’ve always been very happy with the application. The new version is terrible. The performance is atrocious. I’m sure it’s a case of over engineering. Shame on you Agoda for allowing this version to be released! I’m currently looking for a new application.
the worst best price guarantee
by m9$(:74?:? on 2019/12/26 08:46
they are good until you pay then the customer service will not help you at all stay away i found i better price for my booking & they tried to fool me with millions of excuses so they don’t match my price stay away ...
Good one
by amiliazn on 2019/12/25 05:14
Although very few limitations it always comes good and handyy. I have been using it for regular as it helps me find a solution and best deal almost each situation.
Having pleasant booking experience
by rjorange on 2019/12/23 22:10
Agoda is been best! They give nice promotions and bonuses
حجم الغرف
by DEATH YARD on 2019/12/21 07:27
ارجو توضيح حجم جميع الغرف في الموقع لتسهيل الحجز
Bookin a hotel
by Abdulla BH on 2019/12/20 15:22
Good website 👌🏻
Don’t go here!
by Glryskr on 2019/12/17 21:41
This is not a good service!
WOW!
by EM777111 on 2019/12/17 15:39
This app literally helps you get the cheapest prices. I never downloaded and kept a hotel app but this one is a keeper!
The only one I’ll ever use
by Yozmonster on 2019/12/17 04:16
By far, the best deals I’ve ever gotten. It makes no sense to look anywhere else!
upmobi.xyz!!raise downloads by 10 times
by Blayd Houlaghan on 2019/12/16 10:30
This is one of the best apps i have found till now. Appreciated your hard work. Btw, here wa can provide rating, review, so as to the keyword searching install.Want to get more organic users, then find us in upmobi.xyz
Worst UI
by bunned traveller on 2019/12/16 04:27
Nice try Agoda. Booking.com you have nothing to worry about.
Great app!
by themode00 on 2019/12/16 02:50
Easy to use and simple navigation.
Book a vacation made easy
by vacmadeeasy on 2019/12/13 14:16
I am an idiot when it comes to stuff like this and it was beyond easy
Can’t log into website
by jingai on 2019/12/13 08:58
Says I’m logged in, then asks for my phone number and password next and says everything is wrong. And, the app is sub par on every level. Probably will never use again
Easy to do!
by GKrtk2019 on 2019/12/12 01:13
Travel half around the world is easier now with Agoda. I can book the room from my home and not to worry about my accomodation later.
love it
by Chotfadlie on 2019/12/11 21:49
very nice service
New York trip!
by jassminex3 on 2019/12/11 03:43
Let’s me reserve my booking without paying and have free cancellation! Great prices and easy to use! Can’t wait to go on the trip!
This site is bad bad bad. Use once and last. NeverUse again
by r2thuynh on 2019/12/11 00:38
This is really bad hotel booking site I ever use. Use once and that’s it . Won’t use again
Giải đáp thắc mắc
by Azhuang Nguyễn on 2019/12/10 06:56
Tôi lần đầu tiên đặt phòng tại Agoda. Và tôi đã thực hiện thành công việc đặt phòng. Tôi muốn hỏi tôi phải kiểm tra lại thông tin đặt phòng ở đâu???
Endless captchas
by CmdrShepardsPie on 2019/12/09 20:20
I went through over a dozen captchas and it would never let me login. I don’t know what they’re trying to pull but I could not get into my account.
Performance in search
by RAD-DAB on 2019/12/09 09:06
Easy to use and showed availability where others did not.....I travel a lot and often make same day bookings because of meetings so being able to have a successful choice from my iPhone on accommodation is really important.
Horrible customer service
by pinetreelovah72912 on 2019/12/08 23:08
I called two representatives which were not able to help me with anything nor even seem concerned about my situation I would not recommend anyone to use this app or website
Awful!!!
by Enri2011 on 2019/12/07 03:59
Booked with Agoda ONCE. We drove from Texas to California and booked our hotel on Agoda. Agoda said it was a child friendly hotel. When we arrived (hungry, exhausted, with two small kids) the hotel said children were not allowed and that Agoda knew that. Such an awful experience!
Very disappointed
by D.cordero on 2019/12/05 03:43
Customer service has been a nightmare. I tried to change the dates for my booking and it has been frustrating. After calling and several emails, there has been no change after more than a week. Never again.
Excellent App
by itsezaz321 on 2019/12/04 07:10
AGODA has been always helpful in finding me the best hotels at the very best price.I have been using this for over a year and the app has served me pretty well with lots of discounts,promos and everything!AGODA IS THE BEST APP FOR HOTEL BOOKING PURPOSES!!
Bookings
by Sonyvette on 2019/12/03 04:24
Bookings are easy and prices are reasonable.
Best app
by Metalseven on 2019/12/02 11:52
Best app👍👍
👍 good site
by stopchattinganddate on 2019/12/01 16:59
We got a good rate and the site seems a little better than some others.
Not recommended at all
by Tambi Ishak on 2019/11/28 07:47
I don’t recommend Agoda as it’s not that legit as it seems to be, I had an issue last night where I had booked two nights in a hotel in Abu Dhabi - UAE and the app has confirmed and amount has be deducted from my credit card then after few minutes I was surprised by an email from Agoda claiming that a tech error had happened and the booking didn’t go through and the amount which has been deducted will be returned but it may take 30 days !!! So I tried again to look into the same hotel I booked in and found that the price has raised up for no reason for the same offer !!! And this all was just in minutes. So it didn’t go well at all. But the other big issue which I faced with them and it’s totally linked to them is that my credit card details was stolen (while I was booking using their mobile app where these transaction should be more secured) so I was surprised that after 3 or 4 hours my credit card was used to buy stuff online it was bought from “Estee lauder online” !!!! So I had to block my credit card and report this transaction with my bank to run an investigation about it. So it’s not legit at all !!!!
Great app
by hio03 on 2019/11/25 21:39
I found the best deals here
Website
by Dearjohn168952 on 2019/11/25 01:10
The website is crap. I go with Expedia
Excellence!
by marlzc on 2019/11/24 14:40
User friendly, easy to use mobile app, great offers & discounts, best rates I’ve seen. I’m definitely a fan.
Misleading practices
by Steve booking ID458710864 on 2019/11/20 11:47
Booked a room via the app and received a booking ID. The final page states you are fully booked when you receive this number. I arrive at the hotel and what do ya know they have no idea I exist. The hotel stated that it is common practice to bait switch like this and then proceeded to offer me the room to me at a rate $15 more than I had paid on the Agoda app so I politely declined and went out for dinner in hopes that Agoda would eventually do what their company should be solely focused on. I eventually received a notification that I needed to verify my identity to to proceed with the transaction ( I have verified my card with Agoda in the past recently). So having put up with this nonsense once before I knew I would be sitting in a hotel lobby for an indeterminate time clearing this up. Avoiding the frustration and probably falling right into their scheme I decided to pay the hotel directly so that I could go relax after an already stressful day navigating the wild city of Cebu and later request a refund of the difference through Agoda. After frustratingly attempting to get in touch with Agoda customer service I was greeted by a poor soul on the other end of the line that I am certain has spent his career being berated by his company’s failures. I bit my tongue begged for mercy and received a whopping $4.87 in Agoda cash, at least some good came of it. Goodbye Agoda I will be using booking.com for my business in the Phillipines from this day on. Cost me time and money so my hopes are that this story return of the favor.
Fast & Effective
by BaliforniaTayveeawn on 2019/11/19 23:47
Thank you for your fast & service making things a little easier in hard times.
Terrible customer support
by The Real Mr. Better on 2019/11/18 06:30
Terrible support
Great app
by Spiritual Jester on 2019/11/17 06:22
We needed to make a reservation quickly, with only a few rooms left. Downloaded the app, logged in (with my existing account), and the app was informative and makes sense (at least to my visually oriented brain; but my left brain liked it too, LoL). Highly recommend for for serious travelers in Asia.
쿠폰
by Bory1eye on 2019/11/14 17:33
할인쿠폰을 주고 그것때문에 예약 했는데 사용할수 있는 방법이 없었다
Bed bugs and very difficult to get refund!
by ethanstevenson on 2019/11/12 18:46
Agoda tried to rip off my best friend and I when I took him to report to his new duty station at fort drum, ny. The hotel we booked through them was cheaper than the on post hotel, so we thought we’d save some of his money, which was already thinly stretched due to the PCS. We should have just stayed on post. The rooms were way worse than the description and reviews had led us to believe-saggy mattresses and generally dirty. But about an hour into our stay, we found the bed bugs. I took photos to the front desk and asked for a refund. Since I bought the room through Agoda they said I’d have to take it up with them. Agoda was definitely in a foreign country. The agent said she’d see what she could do and put us on hold. When she came back, she said congratulations, the hotel will allow me to cancel this reservation, and I will give you a credit in your Agoda account, which you can use immediately. Well that was not going to work for the hotel on post, so my friend told her that we needed a refund. She said she could not do that without supervisor approval and continued to try to talk us into the credit for awhile. We had to get very adamant to get her to check with her supervisor. When she came back, she said the supervisor had approved the refund and we should get the money in 30 DAYS! We didn’t have enough money for 6 days worth of hotel stay to be tied up for a month! We tried arguing but she insisted it was our bank, not them. Of course our bank has never taken more than 3-5 days to process a refund before, so we know she was lying. Will never use Agoda again!!!!
Needs better customer care!
by Jzoskei on 2019/11/12 06:35
Horrible customer service
Forced cancellation three days before the trip
by Hana Ling on 2019/11/11 02:02
So i got an email 5 days before the stay saying that my credit card did not go through (which the same card had no problem on another website when I booked it later). They said that I need to redo my payment within 44 hours to avoid booking cancellation, they also gave me a link to redo my payment. My card didn’t go through again, after a few attempts, the link showed “Sorry, this link has expired and can no longer be used to pay for this booking". So I went back to the app, there is no place in the app that I can redo the payment to avoid cancellation, the app said that you need to open the link (which was expired) that was sent to your email in order to pay. So that was a bug in the app. I tried contacting agoda customer service and got no respond, I tried calling the hotel and no one spoke English. Then I received an email from agoda saying that my booking was cancelled because I did not made the payment on time. I ended up needing to book another hotel three days before my stay, which the choices left for me were pricy hotels and bad locations. So yea, no more agoda for me.
Custumer service is great!
by j9ren on 2019/11/10 18:35
I encountered a technical issue when booking a hotel. I was getting very good customer service!
Don't use this app to book fiji hotels!!
by Chris Hasfitness on 2019/11/10 01:57
I used app to book melanesian hotel in Nadi Fiji. The middle age hotel desk clear lied and lied said they received no booking. Refused to allow us in to hotel!! Said we hard to pay a additional $125 USD on top of the $80 I had already paid!! Stay away from this app they don't have good relationship with hotels.
The Booking Engine for Asia
by KhristineT on 2019/11/09 04:31
Agoda can book hotels anywhere but in Asia they consistently beat the competition. They have comprehensive and informed descriptions of both hotels and homes. They prove to have great availability and they are consistently slightly better priced. I trust the company. I have booked hotels in Thailand, Cambodia and Vietnam and have been wholly satisfied. They even offer frequent flyer miles on bookings. Right now I am in the process of booking again in Myanmar.
App is reliable
by Ishida Aung on 2019/11/07 13:27
I complained one of my booking was disappeared. I was worried about the hotel would charge the payment from my Visa account. But surprisingly, they recently fix the disappearence of my booking. Now the booking show up again and I couldn't be happier. I am now relieved. And thank you for that!
Dr magdy
by mohamad505 on 2019/11/06 19:40
Excellent app
Filter option
by parvez17 on 2019/11/05 20:14
Some vital filter option present at web version but not found in apps. Pls improve
Jeff Voechting
by idkok2019 on 2019/11/04 13:46
Super easy and check in was a breeze!
Rating
by Primo912 on 2019/11/04 10:57
User friendly and shows details, highly recommended.
Easy to understand and get competitive prices for rooms! Love it coming from a new member!!
by BluPurpleButterfly on 2019/11/03 00:17
Excellent ratings. Easy to read, easy to use.
Japan/Korea
by Barajasjab on 2019/11/02 06:58
I’ve used the app for the past two years while vacationing in Japan and Korea. All bookings have been as described and I’ve had no troubles. I’ve also used booked same day accommodations and comparing to other apps I’ve had more options and better prices through Agoda. I’m very happy I found Agoda.
Fast Easy and saves Money
by Dewclawaol on 2019/11/02 03:33
We were in a strange place and needed a place to spend the night. Saved a bunch of money and found a great deal. Will definitely be using this in the future!!!!
3 years I’ve trusted Agoda but NO More/service has tanked
by got Nowhere on 2019/10/30 00:32
Traveling on the fly?Then Watch-out: If Agoda don’t confirm an in-process (“processing”) booking. Then you happen to book elsewhere they WILL charge you! NO over phone Support. Regardless, even w/proof of second booking, many hotels simply won’t cancel, extra work for them.They insist to call Agoda for help/official cancellation. Call Agoda Support it can be even more aggravating. We emailed multiple times, trying calling (waiting) for long periods, overseas operators, useless/endless hold times, tireless apologies=A total waste of time! (All during my families vacation)btw: Supervisor? Not Available - No call backs! I’m a VIP member with over 100 bookings (fellow travelers you are better off dealing direct w/bank/stopping charges)
FRAUD app and Company
by rexh ina on 2019/10/29 16:06
Dont danlow the ap and dont open accounts in Agoda. App is terrible and unfriendly to use. One stat is to much for such app. I listed my property and had real problems since the first booking. The app didn’t notified me for the reservation, even through i had chooses to be booked only by request and not instant booking. I compensated in cash those customer with the idea that for sure I will get paid back form Agoda. But Agoda didn’t paid me back even through have already past 2 months. Customer Suportservice is awful 🥵. They lied and make me wait for two months, and still didn’t got a solution. Now that they don’t have other lies to say, the online customer service its always “outside the operation hours” probably must have blocked the service for my IP 🥵🥵.
M Monir
by M Monir on 2019/10/28 14:33
One of my favorite ways to book a hotel is through Agoda apps
I found good deal
by HEERA DHILLON on 2019/10/28 01:19
It’s good app to find hotal for me i liked I will change rating if I gets bad experience for now it so good
Easy
by c artim on 2019/10/28 00:06
Thank you for making booking easy, great prices at good hotels and just effortless to do. So happy I have found this website!
Very bad
by SarahKSA68 on 2019/10/27 20:56
Very bad application. Not professional. And they change the type of rooms without acknowledging. I booked a suite in Istanbul. And when I reached the hotel. They gave me just a normal room. Because that’s what’s written for them. I don’t advice anyone to use this application.
Good booking price! Thanks!
by sajfjcjf on 2019/10/26 04:58
Good booking price! Thanks!
Nothing but challenges, technical and otherwise
by Ugggggghhhhhh! on 2019/10/25 18:34
App seemed fine but the service through the company was filled with technical difficulties and poor design. Deleted the app and my account as soon as I could. One of the biggest challenges is that there is no way to accomplish anything on the site without a Booking ID (i.e. reservation number). When we booked a room we never received the confirmation email, so we didn’t have the Booking ID. Multiple attempts to explain that fact to various account services people were rebuffed. So, we were stuck in limbo. Then, out of frustration, when I wanted to close my account I was told they couldn’t help me....because I didn’t have a booking ID. 🙄 AND FINALLY, after I wrote this negative review, they responded wanting to assist me. They just needed ....guess what....my Booking ID. 🤪 Now that I think of it, I should have said that my Booking ID was “Catch 22”.
Perfect
by cc5564 on 2019/10/25 04:03
Super easy and really cheap compared to other booking apps
Excellent Service
by NIicejah on 2019/10/25 02:22
My husband and I are very happy using agoda for years now. We never encounter any problems with them plus we don’t experienced also any hidden charges as well. We sometimes get 5-6% discount. Now our friends and families are using agoda too.😊
My favorite hotel website
by noseesa on 2018/05/04 10:57
I use agoda almost exclusively because it’s the easiest to use with the best photos, info and filters. Would be awesome if I could book two different kinds of rooms at once. I recently booked a room for my parents at the same hotel with myself and my husband. My parents can afford a nicer room and I had to go through the checkout process twice because agoda won’t allow you to choose two different classes of rooms at the same time. Just a little annoyance. Also, I’d be so happy if we could sort hotels based on how highly people rate them. We can only do it based on price or hotel star rating. Stars aren’t nearly as important to me as customer satisfaction. Even if these things don’t change I’ll be a loyal customer, though. Thanks for having my back over and over, agoda!!!
Unethical billing practices!
by Kofi81 on 2019/10/11 04:06
Terrible service!!! I looked at the reviews, saw my price, booked online and I was charged $30 more than the advertised price, although the site said “taxes and fees included” on my final price. It also said “you will pay at the property” and “Book Now. Pay at hotel.” My bank put my business debit card on hold because the transaction was run out of the ordinary from Bangkok, and also there was a $300 charge on my card that I was never told about and did not authorize. Well, the card was blocked. The transaction did not go through. And my wife, myself, and my 2 year old were outside the apartments in a big city for 1 hour while I was on a text exchange with customer service, who contacted the facility manager. The manager called me and would not let me in because they could not authorize the hold, which was blocked on my card at my out of state bank that I could not contact until the next day. Security was parked outside with his flashers on while we waited the last 20 mins. Embarrassing and frightening. Frustrating and hidden charges. I was left with my family and I having to go out of town to stay with extended family who had to stay up late to accommodate us. Never again.
Not recommended at all
by Tambi Ishak on 2019/11/28 07:47
I don’t recommend Agoda as it’s not that legit as it seems to be, I had an issue last night where I had booked two nights in a hotel in Abu Dhabi - UAE and the app has confirmed and amount has be deducted from my credit card then after few minutes I was surprised by an email from Agoda claiming that a tech error had happened and the booking didn’t go through and the amount which has been deducted will be returned but it may take 30 days !!! So I tried again to look into the same hotel I booked in and found that the price has raised up for no reason for the same offer !!! And this all was just in minutes. So it didn’t go well at all. But the other big issue which I faced with them and it’s totally linked to them is that my credit card details was stolen (while I was booking using their mobile app where these transaction should be more secured) so I was surprised that after 3 or 4 hours my credit card was used to buy stuff online it was bought from “Estee lauder online” !!!! So I had to block my credit card and report this transaction with my bank to run an investigation about it. So it’s not legit at all !!!!
Forced cancellation three days before the trip
by Hana Ling on 2019/11/11 02:02
So i got an email 5 days before the stay saying that my credit card did not go through (which the same card had no problem on another website when I booked it later). They said that I need to redo my payment within 44 hours to avoid booking cancellation, they also gave me a link to redo my payment. My card didn’t go through again, after a few attempts, the link showed “Sorry, this link has expired and can no longer be used to pay for this booking". So I went back to the app, there is no place in the app that I can redo the payment to avoid cancellation, the app said that you need to open the link (which was expired) that was sent to your email in order to pay. So that was a bug in the app. I tried contacting agoda customer service and got no respond, I tried calling the hotel and no one spoke English. Then I received an email from agoda saying that my booking was cancelled because I did not made the payment on time. I ended up needing to book another hotel three days before my stay, which the choices left for me were pricy hotels and bad locations. So yea, no more agoda for me.
Lie customers
by virak song on 2019/05/29 17:46
Hidden fee. Extra fee is not shown when shopping a hotel to make the hotel to be cheaper on this app comparing with other app. It is hard to write a review on this app to be posted. Your review on this app must be reviewed by Agoda and may never posted if Agoda reject when your issue is related to Agoda too. Never admit Agoda false and always through issues to others that costs a problem. This app is not on customers side. Quick reply, but no real resolution to be resolved. If you book this app and pay up front, you will never be refund; even though, it is not your false after booking. If refund, booking fee remaining kept. Better to stay a way this app. If you book on this app, only book for one night. Don’t ever book more nights on this app. If you failed to arrive the first night, all booking nights will be cancelled and no refund to be given. It makes no sense to cancel all booking nights when paid upfront and fail to arrive a first night. The posted room on the app may not the same picture room at the hotel. Better to see in person before booking on the app.
Lancaster hotel in Mactan, Cebu Philippines
by gajdhyuoihhfdka on 2020/01/14 13:20
Very disappointing. Not safe, no wifi, no phone. The room is dirty and dilapidated. I have pictures to send. You should not call this a hotel. It is a dump. Toilet does not flush, and we have to go down to front desk to report and maintenance guy came and said he will fix it tomorrow. Not staying here another night. Not deserve a star at all. Agoda this place is in contrary to what you state in your website. NO WIFI at all. Not even a phone to call the front desk. Where can I download my pictures of this place? Lancaster Hotel room C 413. Please respond, thank you.
Awful app for booking the hotel
by EchohW on 2018/08/10 18:30
Don’t use it ! They canceled your order without notice!!!!! If I could I definitely put 0 star! Never use again ! We’ve booked hotel (San Francisco for 2 night (August 16-18)bay landing hotel at July 18,they’re canceled my order without the notice me ? I can not imagine if I didn’t review all my schedules, fortunately I had reviewed. For sure I order it and called bay landing hotel to double make sure I got this order, the hotel confirmed, but things is this app sent me a conformation email, asked me to upload my ID and major credit before August 13, I really did at August 8), but they still cancel it! I don’t know why they kept my ID and major credit??? I guess that must be someone pay higher price for my two nights, really disappointed! Never use it! And I will sent this experience to my feedback share with my fans. I called the customer service they told me that’s not their problem ! It’s system canceled my order, they’re refused to say sorry to me.
CHEAT. Don’t use this app. They Cheat.
by JoshuaGoodmanIowa on 2019/04/02 06:55
I searched for hotel in Ho Chi Minh for April 2-3 before my visit on March 31 when I was still in Hong Kong. For some reason this app pops up and offers me a “super-deal” and I gladly accept this deal without a detailed reading. Now here comes the CHEATING, the date is not April 2-3 but March 31-April 1. I have no way of visiting this hotel because I was in Hong Kong ! I called several times to Agoda and this hotel refused any negotiation regarding of the refund of my lost. I work in Internet Marketing industry, I suddenly realize that I have become a victim of a designed scheme of internet marketing cheating. They buy advertising banner for very different dates and decoy customers with a good deal and in reality customers have no way of living in this hotel. This trick is just a blatant cheat and Agoda customer service promised to look into it with promise of emails but I got no single email so far. This is such a breach of decency of business. Don’t trust Agoda, use Booking instead.
DO NOT USE- SCAMMED OUT OF $350
by Lyndseeeyyy on 2018/08/18 14:45
ZERO STARS. we booked a hotel for the following day and there was “one room available” we thought it was weird because there were zero rooms available on the reliable websites- orbitz, Expedia, etc.- we booked, and had $350 taken immediately out of the bank account. When we showed up at our hotel the next morning there was no record of our booking at the hotel (which was SOLD OUT), we had no confirmation email, and whenever we called customer service it was completely automated.. when the customer service wanted our booking number (which was never sent) we were promptly HUNG UP ON. This happened multiple times even with the 5 star hotel calling to try and resolve the issue. On top, we found out their customer service is only open mon-fri 9-5. So we are now out of $350 and need to pay a second time for our hotel room at the same day rate of $500+. This website is ran out of Singapore and is a scam.
Mimidi
by mimi and pawpaw on 2019/02/27 06:48
The room was very nice and clean when we moved in. the next day the bed was made but not neath The pillows were on the floor the trashcan had not been emptied the coffee ingredients had not been replenished the water had not been replenish the dirty towels have been removed but no fresh towels had been added none of the shampoo amenities had been replenished I called housekeeping after we had gotten back to the room and seen the condition and they said someone would come back up and take care of it for two hours has passed and no one had showed we were leaving for dinner and I asked one of the ladies that had the med cart out in the hall if she would be able to Help us put our room back together she was lovely and more than willing to finish completing our room
SCAM BOOKING COMPANY - DO NOT USE!
by hbh330 on 2020/01/02 12:57
SCAM BEWARE! They show photos of pools and amenities in listings that cost extra upon arriving at the hotel. When we complained they would not issue a refund. I will be disputing the charge with my credit card company but I will never use them again and would advise no one else use them. How would you feel to view pictures of a pool with a listing and, upon check-in, the hotel wants to charge you extra money. Horrible bait and switch scam don’t fall for it! ZERO customer service and after traveling to Vietnam, Thailand, Mexico and countries all over I’ve never ever booked a room with a pool then have to pay extra for it! Reporting to BBB but probably will never see our money back. Horrible experience on vacation. Update: they respond with standard automated reply - it serves nothing and they do nothing, it’s just for show on their reviews, pathetic!!!
A complete pile of an app
by TellUNow123 on 2019/10/18 06:00
I picked up this app at the suggestion of a traveler that had just come through Southeast Asia. In the last 4 days I have worked with it to make two reservations and both of them have gone horribly wrong. Hosts are asking for money through 3rd part apps even after I provided my credit card number for a non refundable deposit to agoda. Hosts send me messages randomly whenever they have something to add instead of composing a complete mesage for me. Neither host answered questions about the accomodation. One host kept telling me that I had done things wrong and that I needed to cancel the booking and rebook through booking dot com. Calling customer service was no help- the representative actually told me to click the external link and pay (after my non-refundable boocking) via the 3rd party. Stay far, far away from agoda and this app!
Very uncomfortable
by Always on the go 24/7 on 2019/02/26 15:14
I found a booking through Agoda where I got the best price offered. After going through the process I got a email requesting card information. I thought it was fraudulent so I deleted. Upon confirming my booking I just found out the want me to send a picture of the front on my card to make sure it’s not fraud and today is the day I need my room! I’m so uncomfortable with a process like this and Agoda really needs to rethink this process. To many fraudulent people in the world and even though it is through my cell phone, they can be hacked as well. Nonetheless I’m roomless for now. I will never boom with any company that asks for my card to prevent fraud. That’s what my bank is for. Other than that great prices hate I have to miss out! The guy said my card will not be charged even though that was the card I used to book so we shall see!
Needs work
by friendwithu2 on 2018/04/24 18:31
This is a great app but many of the buttons doesn’t work such as PayPal. I called support and they told me you can either use a card or book somewhere else. In fact, my friend was also having issues with her PayPal button and couldn’t pay for her booking. She also said she had other customers using PayPal without any problems. I wasn’t trying to call for other customers I am calling for my issue and don’t want to be compared with what the other customers are doing? Every issues is different and just because someone have one issue and the other don’t, doesn’t make the the app amazing. This needs more work and so does some of the agent. Thank you
Scam
by kjs386 on 2019/03/27 03:52
Agoda is a complete scam. Positive reviews are untrue and certainly sourced through app reviewing services for boosting their score which would have been negative if possible. First and foremost, don’t count on your resi arriving at the hotel - I’ve been working for weeks on getting my reservation processed with hotel and it still hasn’t happened. Customer service is basically nonexistent (takes hours to connect and if you’re lucky, hours to resolve smallest issues). Furthermore, the app is misleading in their offering and does not guarantee rooms consistent with their product offering. I’ve been completely ripped off by them for a bachelorette weekend that I’m organizing and all guests experience huge issues, resulting in a loss of the booking about (in my case 1000) and necessity to book a last minute resi at the hotel.
Customer Service is the worst
by feliu12345788 on 2019/05/22 00:25
I used this app to book a hotel in Brussels from US and even tho the transaction was in US dollars, it went through as GBR (pound sterling) in the system. Because of this glitch in the system I was automatically charged international fees by my bank and this is just absurd. I have booked before with another card and have never being charged international fees (even though the card has international transaction fees). I contacted their customer service and they refuse to credit back the 3% in fees because it has something to do with the bank when it is actually the apps fault for classifying the transaction in GBR (my bank directed me to talk with the company). I sent pictures as proof and the only transaction made that day shows agoda and the fee only. And they are not even understanding that it was the only transaction done on that car in 1 day plus it shows that the fee was based on the merchant, in this case agoda. Won’t be booking with them ever again. Their representative Ken/Camille were not even understanding of the situation and provided the worst customer service. Now I gotta eat the fee because of the app and their unwillingness to understand and help.
Second yr w Agoda in Vietnam
by khoi7020 on 2019/10/07 23:07
Second year in Vietnam, second year using Agoda. Very easy to navigate for hotels availability and price. Hotel pics on Agoda really help with my decision. Easy to book/reserve as well. Minor drawback, it only includes hotels which are registered with Agoda, I assume for a fee. So the area where I stay, only 2/3 or 1/2 of the local hotels are listed, probably because not all hotels willing to pay the fee. But if you know what hotel you want, and you want Agoda one stop shop reservation, you can enter the hotel name on Agoda to search and reserve.
FRAUD app and Company
by rexh ina on 2019/10/29 16:06
Dont danlow the ap and dont open accounts in Agoda. App is terrible and unfriendly to use. One stat is to much for such app. I listed my property and had real problems since the first booking. The app didn’t notified me for the reservation, even through i had chooses to be booked only by request and not instant booking. I compensated in cash those customer with the idea that for sure I will get paid back form Agoda. But Agoda didn’t paid me back even through have already past 2 months. Customer Suportservice is awful 🥵. They lied and make me wait for two months, and still didn’t got a solution. Now that they don’t have other lies to say, the online customer service its always “outside the operation hours” probably must have blocked the service for my IP 🥵🥵.
AMAZING convenient app
by anyahgj on 2020/01/23 05:33
After trying to find places to stay in Bali, I came across this app. Usually I don’t download apps but they made it so convenient and appealing. I love the low prices, format, and prepared question prompts you can ask in the message box to the hotel directly. They even email a receipt to you, organize your current stays, future stays, and cancelled stays. Love this app! Will use it towards my future accommodations! 🙂
Horrible customer service
by Flynhigh1 on 2018/05/23 02:55
If I could give zero stars I would. The web site is confusing and when I inadvertently click a button when I was looking for a hotel 10 days in the future I was unable to cancel the reservation. I was immediately billed, even though the web site indicated I would be billed when I arrived at the hotel. I contacted customer service immediately and after several e-mails was assured my card would be credited. Two months later I am still being given the runaround. After contacting my credit card company I was initially given the credit, however, the hotel then told them they were never contacted about a refund and the charge stands even though agoda cancelled the reservation. I am still being charged.
Bait and Switch!
by d-trick3000 on 2018/10/24 12:03
I searched for a room for 2 adults and 2 children, was shown options, booked one and was warned it would be non-refundable once booked. Since I entered 2 adults and 2 children I thought it would be fine. A week later I received confirmation from the hotel that the reservation was only for 2 adults and no children. The hotel blamed Agoda for the error. I tried reaching Agoda and instead of helping in any way, they took it upon themselves to officially re-book us in the same hotel with only 2 adults and zero children. Tried calling Agoda Support and they either disconnect you or keep you on hold forever. Agoda has just lost us over $400. UPDATE After finally getting someone on the phone who promised to take care of this and either fix the reservation or refund, I felt a little better about them. They promised to stay on it until the issue was resolved. But they didn’t follow through and never contacted me again. Fortunately the hotel understood the pain Agoda can give and fixed it on their end, no help from Agoda.
Not reliable for last minute bookings
by WorldTraveler271828 on 2018/08/31 06:11
I wanted to love the Agoda website and app, but I had a very frustrating experience with customer service and making the booking. I never write reviews, but this time I had to write about my experience. Attempted to book three hotel stays over a five day period while traveling through Southeast Asia. The first hotel was booked two days out, the second hotel booked three days out. Received an email indicating that my payment needed to be verified prior to confirming the booking. Saw the “test” amount taken before the hotel stay, but the bookings were never processed. Pretty frustrating in a foreign country where you don’t speak the language. Will not be booking with this app again.
First and last
by dg5753 on 2019/02/10 01:11
I was driving today planning to stay in Denver. The hotel couldn’t find my reservation. I had everything from the confirmation number to price. It took them an hour to call a bunch of people. Apparently they sent me an email. I’m not checking my email while driving. It was the last thing I thought of because everything was confirmed. I checked it and they thought it was fraud. My MasterCard was on a travel alert. It had worked previously. I was appalled as banks and credit card companies will call. They never called. Drury Inn took care of me and matched the price. I will never use this app again. Sorry the customer service is so bad, you guys can’t make a simple phone call!
App technical failure costing me a fortune
by MRG3999 on 2018/06/25 18:51
Thought I cancelled a hotel reservation only to find out too late that it never cancelled and I had to pay in full. Ironically, the reason I cancelled is because Agoda kept sending me emails about better fares at hotels in my destination city. This led me to book a cheaper hotel and then cancel the first one — or at least I thought I did. Aside from the technical failure, In the age of big data and companies collecting every bit of personal information about us, Why would the app allow me to make two identical reservations at two different hotels?? Irresponsible and exploitative. I travel very frequently and only recently learned about Agoda and am deleting it now. Beware!!
Horrible website, NO customer service
by Mat Grey on 2018/11/10 22:47
Don’t book with these people if you can at all avoid it. We booked a room for 5 nights then several weeks later tried to change it to just 3 nights. Couldn’t do it. Their web site didn’t allow any change other than total cancellation. Their phone number for customer service put me in a phone tree machine that alway ended up disconnecting me, four different times! Called the actual hotel, they were great, a real person. But she wasn’t allowed by the Agoda machine to make my simple change. My only option was to cancel my reservation altogether, which I did. Save yourself the trouble and don’t even deal with these people.
Problem logging in
by Jjjkamij on 2018/10/28 04:10
I tried many times to login to the app without success. It Kept on telling me there is a technical problem and ask me to try again later. Good thing is, it lets me continue on to book my room by entering my email address, name, and credit card number. After that, I logged in to my account using a browser and saw the new booking in my account. The app was able to associate the booking with my account by matching my email address. I have no issues with reentering my personal information, just lots of frustration trying to login.
Used to be my favorite hotel app
by maluna barona on 2019/03/08 17:15
Used to be my favorite hotel app until on time I reserved a hotel $2900 value not noticing it was non refundable. As soon as I noticed about 5 minutes later I cancelled the reservation. They still charged my credit card. I called the hotel and they sad that had nothing to do with this and they are not getting a penny. I am still disputing this ridiculous transaction and will stop booking threw Agoda because of it. Very disappointed. I have been a loyal costumer with them booking for tour groups for few years. It’s ridiculous for them to charge someone $2900 for a few minutes of booking error which was not even clear or I would have never booked it.
Last minute changes
by ella873 on 2018/07/13 14:44
I made a hotel reservation two days before going to Korea from China. The day before we went, they cancelled our reservation for the hotel. They emailed us saying that they would cancel our reservation at 9:00 pm if we didn’t give in two of our documents. I didn’t check my email until 8:30 pm, and I already received an email saying my hotel reservation was cancelled. I called them, and they said they couldn’t do anything at all whatsoever. I asked if they could help me find another hotel, they said that it wasn’t their job to find one for us. I also asked to speak to the manager, but the lady on the phone Ms. Lu kept rejecting our request to speak to the manager.
Wasted time and energy
by GlobalM on 2018/05/26 12:33
I’ve used Agoda for years, and finally reached my limit after several bad experiences, so I feel a need to document the most recent problems. 1. It is impossible to update your contact information in the app, so I’ve had to create a new account more than once and lose all the credit earned. Please allow profile information (email, phone, etc.) updates via the app so I can do this myself rather than having to hold 30 minutes, on international long distance, for an agent. 2. I booked a hotel 24-hours ago. Agoda “failed to process the booking due to a technical issue.” They did not notify me of any issue, when I finally reached the hotel, there was no reservation. So I had to call Agoda (again, international long distance), to be put on hold for 30 minutes, to be given the run around and told I would have to make a new booking. This resulted in both a higher price and a lower-quality room than my initial booking. Please get your act together Agoda. I just want an easy, reliable, hotel booking app.
2 time no reservation
by khll Khalec on 2019/08/28 10:58
I want 2 different hotel 2 time I didn't find any reservations I have to call customer service to solve the problem. Last time I order a room for disabled ♿ but the hotel told me your reservation regular room. I found the problem from website I told the customer service about it but they don't care. I'm going to delete the app and account. قمت بالحجز مرتين مختلفتين من الموقع وكل مره اصل للفندق لا اجد حجز ثم أقوم بالأتصال بخدمة العملاء الذين يأخذون وقت وعدة مكالمات حتى يحلون الأشكال( تحملت فاتورة اتصال بسببهم ٢٠٠ ريال سعودي). اخر مره حجزت طالب غرفتين لذوي الاحتياجات الخاصة لما وصلت الفندق اخبروني أني طالب غرفة عادية. وبالرجوع لطريقة حجزي وجدت ان حجزي صحيح لكن هناك مشكلة في الموقع قمت بتسجيل عملية الحجز والتي توضح هذه المشكلة وإرسالها لخدمة العملاء لكن تبين لي انهم غير مهتمين فطلبت منهم إغلاق حسابي.
No syncing
by michabox on 2018/03/23 05:24
The fact that Agoda is a great company to book accommodation with is already establish, that said. The app needs some work. This app is missing one of the main features of an online product, that is syncing between devices. I do quick searching on-the-go, save it to my favorite with intention of going on my laptop to continue my research only to find out that my favorites on my phone doesn’t sync with my favorites in my computer. A smooth transition between devices is a must now days. I recommend sticking with the website and save yourself the inconvenience of this app. PS don’t be fooled by the nice designed UI.
No agents avail ever
by nancykallday on 2018/09/12 01:48
I could not get incontact with anyone from Agoda about my 6nights stay in Orlando. It was so difficult to get my refund. I still have not heard back from anyone through Agoda. I’m very upset because the hotel I stayed at was horrendous. My room door was open when I am positive that I locked it. Hotel insisted I stay in a diff room till manager arrived in the morning. The morning came, she said she couldn’t issue me a refund for the nights I already stayed. She said she would give me a refund. Than I grab my stuff. Came back down to the lobby. She said I issued you a refund to Agoda. But it’s impossible to get ahold of anyone at Agoda. No live chat, no call back, no contact. Extremely disappointed.
A Steaming Pile
by fugly_mofo on 2019/09/18 06:00
This app, and Agoda website are both absolutely littered with blinking pop ups, pop unders, trackers and annoying animations and ads. I could bear this, but it’s also functionally poorly designed and broken. There is no place to input promo codes on the app, which forces you to the website. Pop up chat and no one answers when you actually need help. Help to make a booking because upon the last step, pressing the BOOK NOW button simply does absolutely nothing! The designers and developers of Agoda website and app need to be taken to a faraway place and let go, into the wild and never to be heard from again. And that’s putting it lightly.
The Booking Engine for Asia
by KhristineT on 2019/11/09 04:31
Agoda can book hotels anywhere but in Asia they consistently beat the competition. They have comprehensive and informed descriptions of both hotels and homes. They prove to have great availability and they are consistently slightly better priced. I trust the company. I have booked hotels in Thailand, Cambodia and Vietnam and have been wholly satisfied. They even offer frequent flyer miles on bookings. Right now I am in the process of booking again in Myanmar.
Asia travel
by DMVtraveler on 2018/09/02 22:13
I find Agoda to be the best site to search for hotels when traveling to Asia. Their deals are better than other known sites like Trip Advisor because they cater more on Asian Hotels that are not available on popular travel sites. You should check them out on your next Asian adventure and you will be saving lots of money on accommodations and flights. The website is very easy to navigate.
Easy to search
by Laredo, Tx on 2019/02/28 12:23
I like that you can easily find what you’re looking for, but I would change 1 thing. I would change the search to “only” the location (or city) requested. I understand smaller cities don’t have many choices, but it helps the consumer who is not familiar with the area know what’s available in the city requested in order to avoid going out of location and having to drive to your destination for an hour.
One of the best
by ibigmarami on 2019/12/27 11:58
While no one site offers the best prices, Agoda comes close. I called my favorite hotel who like me and asked to reserve a room. They quoted me a special rate. Then I compared with a couple online services and all were about the same or a little more. However, Agoda beat the good deal by almost $10 a night. Definitely will not book any room before I check with Agoda first.
Great selection - easy to navigate
by Tiffani170 on 2019/07/03 17:36
Agoda has helped me with many hotel bookings! I love using their app and often find that they are the cheapest and most up to date of any other booking app (and I do my research before taking a trip!) The ONLY issue I have, is when I see that there’s a lower price on the website and then go to the app and it’s more expensive...
Is it a bug?
by 峤峫 on 2018/12/23 21:39
Just cannot log in, every time I try to login with the app, it says “unsuccessfully”, but after trying with the web page, I’m 100%sure that both the email and the password are 100%correct and no typo. Then I try to reset my password with the app, after I put in my email address, it says “ there is an issue resetting your password, try later”. I’m 100% sure with the address, and 100% confident with the WiFi connection. What’s wrong with the app? Why can’t I do nothing with it? But my account works well with web page???
Unreliable and getting screwed
by jen94652 on 2018/10/02 15:18
I booked a 2 bedroom flat with private kitchen and bathroom. Agoda had to cancel that reservation due to a permit issue. You think that would be sorted out before hand. You also think that they would provide an equivalent booking for the same rate. Instead I was offered one room for 5 people with shared bathroom and shared kitchen in a one star hotel, the second option was not even available after they offered it, and the third option is a hostel. In addition, due to the time difference (no support in the US) we cannot resolve this issue with a call. Instead we are going back and forth via email. All while my trip is around the corner. Although the deals can be really good, it’s not worth the stress of having your booking cancelled just before the trip and having to pay a higher price for new booking. If this issue gets resolved soon (and well), I will update my review.
Excellent value and arrive at Azimut Smolenskaya Moscow
by African Journeyman on 2017/12/13 23:16
Stayed at Azimut Smolenskaya Moscow for 4 nights last week. Excellent value for money and excellent service. Alexey at the front desk was especially helpful to me - Impeccable English, customer service driven, very responsive. I would highly recommend this hotel. Walking distance to shopping, restaurants and tourist attractions. Near subway stop. Cool bar inside. Nice restaurant.
Agoda big liars
by ghanemch on 2019/03/02 15:08
Before you book any room, try to contact the phone numbers or send an email. You will discover that they are not answering or not telling you anything. They are liars. I booked a room through them in Malaysia . When I arrived at the hotel I discovered that they had booked a room lower than the reservation. Which I have. When I checked the line, he said that he was not responsible for Agoda's reservations and tried repeatedly to contact the customer but to no avail, he never answered the calls or e-mailed The other lie is the guide that the application gives you, but they are all fake
Agoda steals my money with this app!
by Zobby123 on 2019/01/18 05:29
Firstly, it was hard to download this app! Every time app download stopped for no reason (only for Agoda app!). Since I upgraded my iOS, was able to download it. Just to discover that this app charges my card in some other currency, but NOT in currency of hotel and not in US dollars! This way, with every reservation, extra 5% are stolen from me!!! (This doesn’t happen when I book from the web-site, there I can change the currency that my card charged in.) Overall I like Agoda’s booking services, but such app policy isn’t something I want to tolerate.
Did not get promotions and gifts of free money they promised
by littlesurfergrl on 2019/07/30 23:21
Did not get promotions and gifts of free money they promised on the first time I used it. So I am not impressed yet. I was impressed how they found some low prices quickly. I already knew all the prices one certain hotels so I knew they were giving correct and low rates. However so disappointed when the offered all the promotions and such and I didn’t receive them. Hope they can do that in the future or they are just another’s one of those travel apps....
Great prices
by Bjbbb on 2018/01/11 17:28
It was easy to navigate and best prices! But was a little taken back at check out when asked about bank of credit card..never been asked that info before and had trouble paying with a particular card..but didn’t have trouble with another, weird. Also not sure why it say we need to pay property extra $45. Still great prices!
Nothing but challenges, technical and otherwise
by Ugggggghhhhhh! on 2019/10/25 18:34
App seemed fine but the service through the company was filled with technical difficulties and poor design. Deleted the app and my account as soon as I could. One of the biggest challenges is that there is no way to accomplish anything on the site without a Booking ID (i.e. reservation number). When we booked a room we never received the confirmation email, so we didn’t have the Booking ID. Multiple attempts to explain that fact to various account services people were rebuffed. So, we were stuck in limbo. Then, out of frustration, when I wanted to close my account I was told they couldn’t help me....because I didn’t have a booking ID. 🙄 AND FINALLY, after I wrote this negative review, they responded wanting to assist me. They just needed ....guess what....my Booking ID. 🤪 Now that I think of it, I should have said that my Booking ID was “Catch 22”.
False information on site
by ashleyaev on 2019/06/04 11:36
I booked a hotel on the app and when I booked, it said “only a few rooms left!” and “you will not be charged yet”. So I though I should book it so i don’t loose out on a good deal. Well moments later I get a notification from my bank saying that I booked the hotel. Went back on, it says it’s non-refundable. When I called Agoda, they said there was nothing they could do because it’s up to the hotel. Hotel said no. I tried to explain the all said i wouldn’t be charged, Agoda basically didn’t care, so now I’m stuck with a hotel room that I don’t want.
No Real Customer Service
by Tone10Capone on 2018/07/03 18:30
The US customer service phone number rings, and goes through the voice prompts and asks for your confirmation and last four of the cc you used and for some reason it didn’t recognize the last four of my cc. So rather than connect to a rep, the line hangs up on you. I don’t know if anyone has had the same issue but for me that’s customer service 101. The prompts don’t work then connect me to a person. For me that’s an automatic 1⭐️. In a time where we have a thousand websites claiming to have low prices, customer service is imperative!
Garbage customer service.
by I like ducks. on 2017/11/23 05:50
I recently booked a hotel in Vegas through Agoda only to arrive at the property and find there was no reservation for me--despite a "confirmed" booking through Agoda. It took FOUR calls to Agoda to straighten it out, each time with a promise from the CSR to follow up with a specified action (phone call, email, etc) to keep me informed ...which they never did. I had to literally book a new room myself on the spot. A "deal" is only worth it if the booking is actually real, and the company will help solve problems that arrive. Agoda fails miserably on both accounts.
Rating Trends
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All Versions
4.0
27,940 total
 5
23,472
 4
3,106
 3
599
 2
195
 1
568
Current Version (8.3.0)
5.0
25,950 total
 5
22,007
 4
2,795
 3
525
 2
151
 1
472
Version History
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