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Get ready to embark on a TAP experience with a tailor-made app that is customised for every step of your trip: FIND YOUR NEXT DREAM TRIP Search flights using the route, date and means of payment you want to more than 90 TAP destinations and discover your next trip. FIND SPECIFIC INFORMATION ABOUT EVERY STEP OF YOUR JOURNEY Get important information, suggestions and special offers on a customised landing page that monitors the status of your booking. MANAGE YOUR BOOKING Access and manage information about your journey in the easiest possible way. See your journey details and updates. Purchase add-on services such as seat booking or additional luggage to make your experience even more convenient. GET YOUR BOARDING CARD WHENEVER YOU WANT Once you have checked in online, you can get the boarding cards fot all the passengers on the booking. You can even access them when you are offline. KEEP UP WITH THE NEWS Get real-time updates about your flight status, booking alterations, boarding and luggage information along with other important notices for every moment of your flight. GET ALL THE TAP MILES&GO BENEFITS IN YOUR HAND See your miles balance and all the benefits of your TAP Miles&Go status. Discover all the products and special offers where you can redeem your miles or earn more miles and access your Club TAP Miles&Go membership. SEE THE STATUS OF EVERY FLIGHT TAP’s Flight Tracker lets you see information about the status, departure time and arrival time of any flight anywhere. We wish you a wonderful travel experience with TAP!
buggy app with that often doesn't work
by nce75 on 2021/12/06 10:52
some buttons don't work when you press them, during reservation flow all of the text on the screen changed to code. session "timed out" without warning, just showed an error message when i got to the end and tried to submit (at least contact details were saved) ambiguous error when tried to create an account. had to do it as a "guest", and ignore their repeated messages to create an account which i knew wouldn't work card didn't work. on second attempt, the reservation "went through" but didn't really because there was still a "payment issue". need to "update payment" within 18 hours, but no indication for how to do this. when i accessed the reservation online, no payment messages or any links on how to change payment. only option on there is to cancel all reservations ticket number mandatory for submitting a message/request to customer service. this field is blank in the booking details
Absolutely useless
by Daddy333 on 2021/12/02 06:33
TAP produces an app like this and then wonder why their flights are empty. This app is pathetic!
Can’t edit passenger info
by kiwiweiji on 2021/11/29 14:27
I can’t even edit my passenger info and added other Star Alliance FFP number to my account. This is very annoying.
Can’t change language
by bflatin on 2021/11/28 16:20
They assume that everyone only speaks Portuguese, while I speak English. This makes if difficult to use the app as it is impossible to copy and paste their information. I thought having the app would be a benefit or at least more user friendly which it is not.
Does nothing
by csb1970 on 2021/11/19 23:39
It would not load anything
Worst app
by Pandaipip on 2021/11/14 16:07
Being a National airline but the app is the worst. Always frozen and with loading Error. Can’t even check in online
TAP and it's apps offer terrible customer service
by security researcher on 2021/11/13 11:38
Try changing a flight in this app, and it hangs. Also TAP's customer service is dreadful. Avoid this airline if at all possible.
Terrible
by MHPorto on 2021/11/13 03:28
The app is almost useless. Bugs in almost every function even in things as simple as checking the status of a flight. Useless.
Useless
by CT🥳 on 2021/11/08 17:24
I can barely use it for anything. Keep getting an error has occurred when opening a booking. And you get a blank screen when you try to add to a booking (like selecting a seat or adding more bags)
Nothing works!
by Irked in DC on 2021/11/05 14:43
Not one single function in this app works, don’t waste your time and frustration on it. Website is marginally better, but only if you follow a link from your reservation confirmation. Would give zero stars if possible.
Terrible app for a terrible airline
by Appreview12341 on 2021/10/24 17:55
Weakest link in the star alliance network. Nothing works. Customer service is poor. Just awful across the board.
Love hate relationship
by higherexpectations18 on 2021/10/15 20:14
Love your airline hate your app! Sooooo many glitches. Constant error messages and white screens. Defeats the purpose of even having one of it can’t function!!!
Useless
by Noteleader on 2021/10/11 07:01
The idea of this app is very good, but the actual operation of it is disappointing. Some of the features work but most go to a blank screen or don’t finish loading. Forget about trying to change your flight on the app or even checking your flight information. It would almost be better not to have the app and then you wouldn’t be disappointed. TAP could serve their customers much better if they took the time to fix it.
Me Steven Costa
by Steven Ccosta on 2021/09/27 18:16
I just wanted to let you know on the 21 September I flew with TAP on the way to Boston from Lisbon but I never got the miles for it
Useless App
by ncxsjklbvfc on 2021/09/20 07:53
I enjoy this airline however this App needs serious updates. The app is super slow, never fully loads, freezes, and crashes every single time. It never seems to work properly no matter how many times I press an option button. Also the app itself doesn’t have all the information and abilities as the mobile site. -10 review. Delete it ASAP.
Their website is just as unusable
by 123holder on 2021/09/20 00:31
Terrible app. Almost unusable. For many functions you need to go to their desktop site. Unfortunately that is as poorly designed and functions as unreliability as their app. Frustrating.
App doesn’t work
by Mixora on 2021/09/17 15:17
I’m trying to search for a flight, but the app freezes every time I try to change the destination. Please fix, otherwise the app is useless
Horrible functionality
by tsmith12 on 2021/09/10 08:55
The app is unreliable at the worst times. Could not locate my flight via my bookings and had to manually search for it in order to check in. Check in process is frustrating as nothing happens upon clicking on the “next” buttons. Unable to load boarding pass to get into the airport because the app crashes every time you click on your flight. Often couldn’t log in. Sometimes screen turns blank when trying to navigate through check in. E-Boarding pass says “boarding closing time” instead of “boarding begins at” causing you to think you will miss your flight. The backend of this app needs an overhaul.
Account setup is broken
by Dgc11 on 2021/09/08 09:55
How is this app so horrible? The email confirmation link doesn’t work. Can’t login with Apple, can’t reset password with email. Such bad UX all the way through.
Terrible
by KaraK4 on 2021/09/05 07:30
One of the worst apps I have ever encountered. I have yet to use it without an error and frustrations.
Nice UI, but the app is insanely buggy
by kconrad88 on 2021/09/02 18:21
I have been on the phone for multiple hours with TAP with my wife because our flights just straight up got deleted--after booking them in the app and website. They literally just disappeared. And this is after paying. TAP, please, we really want to support you guys. Long time, loyal customers here. But you need to get your apps and website fixed because its unusable and completely broken. And we can't be the only people this is happening to.
TSA pre check
by estoughton on 2021/08/29 20:04
They don't use the proper TSA pre check icon.
Such a beautiful app, but…
by Moogleii on 2021/08/26 19:46
It’s beautiful and you wonder why the reviews are so low. And then you use it. Certain things just don’t load. “Passenger details”. Nothing happens. A blank white screen appears. No loading indicator. Doing simple things like selecting your seat seem impossible. Where do I go to do that? Telling me the weather in Portugal is useless if I cannot accomplish the primary purpose of the app, which is to manage my flight.
When this app is functioning, it is mediocre!
by Tim-837465 on 2021/08/26 11:10
Every time I go to book a flight on this app it goes into an infinite loop with the little flying cartoon plane. When the app is working, it takes all the information and gets me just short of completion so that we need to make calls to TAP in order to complete our reservation
Who is building this app?
by CVH-7 on 2021/08/24 17:59
I can’t even change my reservation. Every time I tap on the button, it just opens a blank modal and it just stays that way.
Embarrassment to Portugal
by ScapAttak on 2021/08/23 18:59
Avoid this airline at any cost. You will thank me. Worst experience of my life. App is very bad, too. Buggy and poorly laid out.
Terrible
by dhakahdjsksh on 2021/08/23 16:35
Met with errors just trying to create a new account, specifically, ”An error has occurred. Please try again later.” I tried to register through Facebook, google, and Apple separately but am met with the same error each time.
Oof.
by supersonicfroot on 2021/08/07 18:48
This app is in rough shape. I can't get it to display my reservation reliably unless I force close and reopen. Half the links that rely on TAP's mobile website will not render at all. the design is cute, but they need to work, work, work on the bug testing. some translations are pretty rough too
Disaster
by CMH77 on 2021/08/05 17:34
Barely works and most things don’t.
Worst airline app I’ve ever used
by nicky rod bij 123 on 2021/08/04 09:21
Sitting in an airport in Barcelona furious that I couldn’t check in on the app and then I go to print my boarding pass and this horrible airline doesn’t have its desk open more than an hour before the flight. There was a giant COVID line in front of the airport but I was still within the time I needed to be there. On top of that I’ve been calling their customer service line for the last hour to no avail at all and get my call auto dropped after 30min. Never flying tap again
Me gusta la aplicación
by lilim3006 on 2021/07/17 23:06
Pero necesito saber por donde puedo poner una inconformidad que me paso con la aerolínea gracias
This app is a joke!
by batraa on 2021/07/15 19:03
I cant understand how a full airlines company like tap have such a very very very bad app!!!! Why are you not fixing this disgrace!!! It is the worst app ever!!!! Starting from confusion because they write the time of trips WRONG!!!! Imagine having a trip at 12:10 pm then you wake up and see the timing on the app 12:10 AM!!!! And cancel and book again then to discover that the app is wrong!!!! Also all other features are a disgrace! Nothing actually works in this very very bad app!!!!
Garbage app
by SDinis5 on 2021/07/15 14:16
This app is pointless. Nothing works. Good luck trying to make any changes to your reservation via the app. Online isn’t any better, tried changing my seats and never saves your choices. Ohh and if you want to speak with someone, good luck! They’ll never answer your call. You could be in queue for over an hour to only have them hang up the call.
I haven’t seen anything as bad out there.
by NewiPhoneUserSF on 2021/07/11 01:52
The app just doesn’t even so the basic — doesn’t let me book a flight. It functions as if it had been written by a high schooler and never tested. The web site doesn’t work either. I had to carefully choose a browser which wouldn’t crash on their site. The phone contact doesn’t exist. I hope the pilots are real. No wonder they are flying empty!
Lots of blank links
by Satinss on 2021/07/05 14:24
The app is frustrating. Lots of blank pages and errors.
App legit doesn’t work
by brikho94 on 2021/06/29 05:07
The buttons don’t all work. Trash quality app, the mobile browser version of their website is also glitchy and barely works. Disgrace of an airline
Pisspoor app
by mkotarak on 2021/06/18 09:38
Obviously no one at TAP uses this app. It simply doesn’t work except for basic booking. I’m going to avoid TAP so I don’t have to deal with this app or their site.
Nada funciona
by Joelbh on 2021/06/16 19:52
Não carrega. Já reinstalei varias vezes.
Most useless airline app
by User265784 on 2021/06/15 07:21
The app freezes constantly, they do not allow you to get a refund and it crashes when trying to submit a search. I would not trust my money in this app.
APP DOES NOT ALLOW CHANGES BOOK
by a2938373 on 2021/06/14 23:09
The app abs the website doesn’t works one the ‘change book’. The website doesn’t complete the page when it’s click to change the book. I spent 1 hour on my first called to the company through to the number +18009037914. Second time I spent more then one hour again!! I need to change my book. Please TAP don’t disappoint us!
App Does Not Allow Changes
by Gnice1985 on 2021/06/04 13:18
The app does not allow changes. The airlines says one thing and the app says another. Called at 9 AM and airline said I could change a flight. Called at 12 PM to change the flight and they said you can’t change the flight.
Hard to log in
by Brazil51 on 2021/06/04 00:13
Even after changing my password several times finally got to log in , booked a flight but could not finish the booking. Tried to log in again but was not able to
Useless
by Mpita on 2021/04/15 14:00
I got an error trying to retrieve my flight info. Without that cannot do anything.
Milhas
by xilrra on 2021/03/31 11:49
Enquanto andamos com esta péssima pandemia, acho que as milhas não deviam expirar porque existe muita gente têm medo de viajar . Eu sou um deles. Façam o vosso melhor é pensem nos vossos clientes. Sejam os primeiros terem esta atitude e tenho a certeza que todos agradecem. FORÇA TAP temos que ser o número 1 Cumprimentos IS
Horrible
by BLXCKPHANTOM on 2021/02/05 21:18
Crashes and doesn’t even let me use most of the features it says it’s capable of..please polish up this app. Uninstalling for now...
Technical problem
by idontcareabouthavinganickname on 2020/12/26 12:09
The app technically works, but there are a ton of glitches. Not worth using at the moment.
Glitching constantly
by Nunonick on 2020/12/17 14:17
This App is outdated and really needs to be looked at for improvements. At this point is not even opening and the device software is up to date. Please review ASAP as this may cause even more people to turn away from using your services. Device is iPhone XR running iOS 14.3.
Top
by Tony Chicha on 2020/11/01 09:48
Nessa Pandemia a TAP Está ser muito i Importante para Cabo Verde
“There has been an error. would you like to try again?”
by emorgan88 on 2020/10/30 16:57
That is the message I’m getting constantly. It won’t let me check into my flight. It won’t let me look at the details of the flight listed on my account. It’s useless.
Not a functional app
by kool2b on 2020/10/20 07:24
Any task I want to preform , I get an error message. Waste of space on your phone.
REFUND YOUR CUSTOMERS
by Lemuscle on 2020/09/24 10:07
OBEY THE LAW
Nova app muitos problemas
by ricalves on 2020/08/27 00:51
A ultima actualização da app resultou em péssimo funcionamento. Da sempre erro quando tenta ler as reservas e agora já nem sequer abre como deve ser
Update and won’t open anymore
by Stupid iOS nickname on 2020/08/25 17:41
Just updated and now app won’t open, good job guys.
Big disappointment
by Alexgdb on 2020/07/12 14:49
Well, I understand that corona has been tough for airlines but TAP just lied and played dumb ripping me off with $700. I had a voucher due to a long delay and awful experience. When I tried using the voucher, representatives said they couldn’t book at that moment due to issues and would contact me later to confirm my bookings. Now it’s been almost a month and several calls and emails and they just say they can’t find anything, while I still have a voucher which by now has expired (how convenient). Way to mess up. Bravo TAP
How do I change the language?
by A_P_O'C on 2020/06/16 01:19
I can’t find any place in the new app to select the language.
They don’t give refunds for canceled flight
by Irish507 on 2020/06/04 19:07
If you are an American. Don’t book with them. They canceled my flight and are not giving me a refund
cancelled flight COVID-19 no refund issued
by texasfury93 on 2020/06/01 02:25
Would give zero stars if I could. I tried to call their USA support number and was on hold for over thirty minutes without speaking to anyone. It ended up costing me $$$$ on phone bill. Originally had tried to get a refund via their resolution portal. They closed it and said the issue was resolved in early May. It’s been a month and I have yet to receive a refund. FB messenger support and subsequent resolution requests advise that the matter is resolved. I HAVE NOT RECEIVED MY MONEY BACK
Much improved
by OCardoso on 2020/05/31 02:06
I am happy to see a much improved UI compared to the previous version. Well done TAP.
Worst app ever
by haha12349263855 on 2020/03/14 09:25
Can’t even finish registration! Can’t select birthday and can’t process flight change and customer service don’t pick up phone. Terrible service!
Can’t even see anything on the screen
by liz715381 on 2020/02/28 03:12
Can’t set up account because the options (choose birthday, mr/ms, etc) are invisible... you have to just roll the die and see if what you’re looking for shows up on the screen magically
Horrible
by Timezone traveler on 2020/02/22 04:56
Just not up to any reasonable standards The website may be worse though. It’s the only reason I’m trying this.
Is the airline as bad as their App
by GalwayK1963 on 2020/02/17 23:45
Does not accept details necessary to register. No entry available on DOB. Contact page fiend function. Jesus. Awful. Try spotting the reviews written by employees or those working for app designer. Laughable. I uninstalled and I’m looking for a different airline.
Cannot even set up account
by kelly898888 on 2020/02/17 02:20
Cannot see any of many of that menu options for setting up the account! Birthday? Hahaha. You can try and randomly scroll in the white box to get something to register. Good luck getting your actual birthdate!
App/mobile site too glitchy to use
by erikpvd on 2020/01/30 07:50
I have a flight booked for a few weeks from today. Had some issues accessing my reservation from iOS Safari so I downloaded the app. That was equally useless. Their website via a laptop/desktop seems to be the only way you can reliably use TAP’s e-services.
Stupid login requirements
by jsnsjxicjdnekf on 2020/01/19 10:09
Need to create account just to view the boarding pass. No other airline app requires this. Won’t be using.
Flights delayed, no overnight reimbursement
by k8lynmary on 2019/12/28 21:32
Our flights were delayed causing us to miss our next flight. TAP automatically rescheduled our flights for the following day and said they would reimburse the hotel expenses. They did not. We had to eat the $200 overnight and transportation expenses. This flight connection should never have been offered as it was a minor delay of 30 min that caused this entire issue.
Wow, this app is actually Useless.
by Willie Books on 2019/12/03 05:46
• I signed in on the app and the “server failed” .....therefore...... • I checked in on my laptop for a flight instead. When I open the app and I’m finally able to sign in, it does not display my flight • I attempted to add my flight info (confirmation number) to the app and it fails every time •The app had one simple job... so if you can’t do that job then why did you even bother making the app?
The developer should be ashamed...
by il gato on 2019/10/26 22:55
- Try to sign in or register using a social media does not work at all...you fill in the requested info but it keeps sending you back to the beginning of the process in an endless loop. -Crashes too often...freezes too often...too slow...too frustrating to use! -if TAP wishes to play with the big boys of the airline industry start by investing in a good app.
What a Pain
by TimothyLSloan on 2019/10/14 02:24
Registration and password selection/ email confirmation does not work. Just error messages with both I phone and Samsung phone. What a mess this app is.
Google sign-in is messed up
by Jussi Risti on 2019/09/05 20:46
This app worked like a charm until recently. But now (as others have noted) Google sign in does not work. When I try to sign in, I receive an error message informing me that I must “register the social network first.” Following that, it sends me to a page for setting up a new TAP account. If I click on the link for those who already have an account, it asks me for a password ... but my Google password isn’t accepted. The problem is definitely with the app. I can still sign in at TAP’s website using my Google credentials. Moreover, the same problem appears with both the iOS (Apple) and android versions of the app. The problem is especially irritating because if you initially set up your TAP account to link to your Google account (as I did), there seems to be no way to unlink it and set up an old fashioned username/independent password sign in. That means the app is now essentially useless. Again, it’s not the end of the world, as you can sign in via a browser. But extremely irritating.
App registration DOES NOT work
by Samsamzz on 2019/09/05 17:29
On iPhone latest iOS version, registration using my google account does not work. Also, trying to register using Safari browser on iPhone does not work. In the app, it references G+ in the registration. G+ has been discontinued by Google a year ago! All this flakiness does not inspire confidence in an airline! Anyone doing testing?
No 'share' functionality
by julessb70 on 2019/08/19 16:51
There's no ability to use the native iOS share capability to send your reservation to another app or person.
Glitches
by tbrigittet on 2019/07/17 17:39
The app is not hard to use but it is glitching at some times. My only problem with the app is that if you click on round trip, it will charge you for the first flight and second flight, meaning that you may think that you’re getting a good deal but then have to pay for the flight back. That was a bit naive for them to do considering on most websites, it will give you the set price for both. It just didn’t seem worth it after that.
Horrible
by Nimamichael on 2019/07/14 04:46
This is by far the most useless airline app. Don’t even bother downloading it. It does absolutely nothing. No boarding pass or anything else. Useless.
Useless
by review2019272$29281 on 2019/06/05 18:08
What was the point of me downloading this app? I’ve tried to register an account for the last 20 minutes and still can’t get in to view my itinerary because the email I got is showing it’s only a 20 minute flight from Madrid to Lisbon which I know it’s not true... I just did the flight from Madrid to Lisbon in it with at least an hour so I don’t know why my itinerary is saying that.
Google login doesn’t work
by Cuyler Otsuka on 2019/06/05 18:08
I created my TAP Air Portugal account on the web with my Google account. When trying to login on the app with the same Google account, I get an error message. I’m hoping to be able to access my reservations on the app and use the features advertised.
Silly app
by Lennys26 on 2019/05/31 11:10
I have to agree with the other reviews. This app does not really deliver much in value. Selecting boarding pass brings me to my Apple Wallet, however since the pass it is not there, this is pointless. Anyway, if my pass was there, I would have gone to the wallet directly in the first place. The app has no information about flight details, such as gate information. Overall, the app has no real value. The most basic of features are missing and what is there is not particularly worth downloading this app for.
Less helpful than a help line
by Turn it in.com on 2019/05/21 05:58
Amazingly enough, I spent less time working out details for getting boarding passes on mobile by calling the help line. A line that disconnects periodically at that. 1. Crashes constantly 2. Server error if it doesn’t crash 3. Broken buttons if it loads 4. Slow information if the button actually works. 2 hours later, I have my passes.
Agree, is just useless
by Guillermofigarigold on 2019/05/05 16:07
The worst web page I have seen
Tedious. Repetitive. Glitchy. Horrible.
by bmusante on 2019/04/29 19:27
Painfully time consuming. I'd rather sign up for cable service and a root canal than have to ever use this wretched app again.
Senseless
by Jzaindustries on 2019/03/17 15:35
The links and menus don’t make any sense. Try ‘Add baggage’ or ‘Change seats’ and you just get redirected to a page with info but no functionality. I could have made this app... and I’ve never made an app!!
Unusable
by Grapes and Camembert on 2019/03/17 14:26
Can’t add a flight cause the keyboard is covering the “add” button and there’s no way to work around it.
Terrible functionality
by TBS app stinks on 2019/02/18 05:45
Never recognizes password and needs to be reset. Doesn’t’ show all of my booked flights which have been paid for weeks ago. Pretty much useless, had to download and print my flights because the app is worthless.
Worst app I’ve ever used
by Andy4390 on 2019/02/01 01:59
This has to be the worst travel app I’ve ever used. Can’t figure out how to obtain mobile boarding pass. Unbelievably counterintuitive. Time for a complete redesign TAP.
Useless
by Re Macc on 2019/01/17 21:01
Useless app
Run for the hills
by elainelyla1994 on 2019/01/03 21:25
Horrible, horrible app. Worst usability I’ve ever seen, it’s extremely frustrating to try to accomplish anything there. Not to mention TAP itself, which always has delayed flights. I can’t understand how this hole of a country that can’t even have a functioning airline is the “hip” destination of the moment.
Worst airline app
by lexsobo222 on 2018/11/24 12:47
You literally cannot do anything on this app. It always redirects you to a page with all your info on it and it doesn’t let you make seat selections, look at baggage info etc. I’ve never flown this airline, so the obvious lack of customer satisfaction in the app is making me nervous for my flight next week.
Useless
by Veriga on 2018/11/16 23:04
This is the most useless app I ever used. The information is never up to date. The gate information on arrival/departure info never available even after the plane landed and pulled up to the gate. Now I’m watching a delayed flight, flight that’s already in the air. No updated departure time no clue on arrival time. All it shows is the original schedule. Utterly useless. Not to mention trying to use the app to pay for luggage they scammed you with. Whoever designed this needs to go out and look at any other airlines app. Or is it the carelessness of the airline who doesn’t care enough about the user experience to inform their customer? Awful
User friendly
by Jsnethen on 2018/11/16 12:25
I used this app to fly from Chicago to Lisbon, then hop around Europe using TAP. I found the app very helpful, and TAP was a really great airline to fly with. The app
Sad app
by lkbksksk on 2018/11/08 19:33
This is quite actually one of the worst apps I have ever used. I can never log in & the app times out and crashes. Would really love to be able to access my flight information but apparently that is too much to ask.
Horrible
by Belinha68 on 2018/09/30 10:19
I am unable to login all the time. The app does not work, I can never go past the terms and conditions page. It does not work! Very frustating!
App
by chef Heloiza on 2018/09/11 09:37
App needs revitalization.
App needs to be overhauled
by JDinPT on 2018/09/09 12:27
App is archaic at best.
Muito obrigado ao “TAP”
by Yosh07 on 2018/09/09 06:04
Serviço excelente e profissional 😊
JM
by Jamar325 on 2018/09/08 22:51
Upgraded App, now it crashes all the time
What did you do?
by Jim from LIC on 2018/09/08 13:20
App used to work, but new update (September 2018) crashes on startup. Every time.
Crash boom bang!
by nyctraveler42 on 2018/09/07 18:54
Latest update only serves to crash the app upon opening...so basically the update made the app worse than it already is. Also -Please update lounge access information. JFK’s Airspace Lounge is closed for good, which means Business Class passengers leaving from T5 don’t have any lounge access? What gives???
Awful
by VOqer on 2018/04/21 01:01
Worst app ever. Won’t accept US state of residence. Says it’s not an option.
Truly outstanding app
by bewerterreview on 2017/09/16 10:27
I usually only use BA and Lufthansa - Both are really great apps but I have to say this TAP app is even better - very comprehensive, even easier to use. I rarely do this but was really impressed and find it truly outstanding- well done TAP - congratulations !
Such a beautiful app, but…
by Moogleii on 2021/08/26 19:46
It’s beautiful and you wonder why the reviews are so low. And then you use it. Certain things just don’t load. “Passenger details”. Nothing happens. A blank white screen appears. No loading indicator. Doing simple things like selecting your seat seem impossible. Where do I go to do that? Telling me the weather in Portugal is useless if I cannot accomplish the primary purpose of the app, which is to manage my flight.
Horrible functionality
by tsmith12 on 2021/09/10 08:55
The app is unreliable at the worst times. Could not locate my flight via my bookings and had to manually search for it in order to check in. Check in process is frustrating as nothing happens upon clicking on the “next” buttons. Unable to load boarding pass to get into the airport because the app crashes every time you click on your flight. Often couldn’t log in. Sometimes screen turns blank when trying to navigate through check in. E-Boarding pass says “boarding closing time” instead of “boarding begins at” causing you to think you will miss your flight. The backend of this app needs an overhaul.
Worst airline app I’ve ever used
by nicky rod bij 123 on 2021/08/04 09:21
Sitting in an airport in Barcelona furious that I couldn’t check in on the app and then I go to print my boarding pass and this horrible airline doesn’t have its desk open more than an hour before the flight. There was a giant COVID line in front of the airport but I was still within the time I needed to be there. On top of that I’ve been calling their customer service line for the last hour to no avail at all and get my call auto dropped after 30min. Never flying tap again
Nice UI, but the app is insanely buggy
by kconrad88 on 2021/09/02 18:21
I have been on the phone for multiple hours with TAP with my wife because our flights just straight up got deleted--after booking them in the app and website. They literally just disappeared. And this is after paying. TAP, please, we really want to support you guys. Long time, loyal customers here. But you need to get your apps and website fixed because its unusable and completely broken. And we can't be the only people this is happening to.
Oof.
by supersonicfroot on 2021/08/07 18:48
This app is in rough shape. I can't get it to display my reservation reliably unless I force close and reopen. Half the links that rely on TAP's mobile website will not render at all. the design is cute, but they need to work, work, work on the bug testing. some translations are pretty rough too
Useless
by Noteleader on 2021/10/11 07:01
The idea of this app is very good, but the actual operation of it is disappointing. Some of the features work but most go to a blank screen or don’t finish loading. Forget about trying to change your flight on the app or even checking your flight information. It would almost be better not to have the app and then you wouldn’t be disappointed. TAP could serve their customers much better if they took the time to fix it.
This app is a joke!
by batraa on 2021/07/15 19:03
I cant understand how a full airlines company like tap have such a very very very bad app!!!! Why are you not fixing this disgrace!!! It is the worst app ever!!!! Starting from confusion because they write the time of trips WRONG!!!! Imagine having a trip at 12:10 pm then you wake up and see the timing on the app 12:10 AM!!!! And cancel and book again then to discover that the app is wrong!!!! Also all other features are a disgrace! Nothing actually works in this very very bad app!!!!
I haven’t seen anything as bad out there.
by NewiPhoneUserSF on 2021/07/11 01:52
The app just doesn’t even so the basic — doesn’t let me book a flight. It functions as if it had been written by a high schooler and never tested. The web site doesn’t work either. I had to carefully choose a browser which wouldn’t crash on their site. The phone contact doesn’t exist. I hope the pilots are real. No wonder they are flying empty!
Useless App
by ncxsjklbvfc on 2021/09/20 07:53
I enjoy this airline however this App needs serious updates. The app is super slow, never fully loads, freezes, and crashes every single time. It never seems to work properly no matter how many times I press an option button. Also the app itself doesn’t have all the information and abilities as the mobile site. -10 review. Delete it ASAP.
Garbage app
by SDinis5 on 2021/07/15 14:16
This app is pointless. Nothing works. Good luck trying to make any changes to your reservation via the app. Online isn’t any better, tried changing my seats and never saves your choices. Ohh and if you want to speak with someone, good luck! They’ll never answer your call. You could be in queue for over an hour to only have them hang up the call.
When this app is functioning, it is mediocre!
by Tim-837465 on 2021/08/26 11:10
Every time I go to book a flight on this app it goes into an infinite loop with the little flying cartoon plane. When the app is working, it takes all the information and gets me just short of completion so that we need to make calls to TAP in order to complete our reservation
Can’t change language
by bflatin on 2021/11/28 16:20
They assume that everyone only speaks Portuguese, while I speak English. This makes if difficult to use the app as it is impossible to copy and paste their information. I thought having the app would be a benefit or at least more user friendly which it is not.
Who is building this app?
by CVH-7 on 2021/08/24 17:59
I can’t even change my reservation. Every time I tap on the button, it just opens a blank modal and it just stays that way.
Hard to log in
by Brazil51 on 2021/06/04 00:13
Even after changing my password several times finally got to log in , booked a flight but could not finish the booking. Tried to log in again but was not able to
Me Steven Costa
by Steven Ccosta on 2021/09/27 18:16
I just wanted to let you know on the 21 September I flew with TAP on the way to Boston from Lisbon but I never got the miles for it
App Does Not Allow Changes
by Gnice1985 on 2021/06/04 13:18
The app does not allow changes. The airlines says one thing and the app says another. Called at 9 AM and airline said I could change a flight. Called at 12 PM to change the flight and they said you can’t change the flight.
Their website is just as unusable
by 123holder on 2021/09/20 00:31
Terrible app. Almost unusable. For many functions you need to go to their desktop site. Unfortunately that is as poorly designed and functions as unreliability as their app. Frustrating.
Nothing works!
by Irked in DC on 2021/11/05 14:43
Not one single function in this app works, don’t waste your time and frustration on it. Website is marginally better, but only if you follow a link from your reservation confirmation. Would give zero stars if possible.
Terrible
by dhakahdjsksh on 2021/08/23 16:35
Met with errors just trying to create a new account, specifically, ”An error has occurred. Please try again later.” I tried to register through Facebook, google, and Apple separately but am met with the same error each time.
Most useless airline app
by User265784 on 2021/06/15 07:21
The app freezes constantly, they do not allow you to get a refund and it crashes when trying to submit a search. I would not trust my money in this app.
Glitches
by tbrigittet on 2019/07/17 17:39
The app is not hard to use but it is glitching at some times. My only problem with the app is that if you click on round trip, it will charge you for the first flight and second flight, meaning that you may think that you’re getting a good deal but then have to pay for the flight back. That was a bit naive for them to do considering on most websites, it will give you the set price for both. It just didn’t seem worth it after that.
Useless
by CT🥳 on 2021/11/08 17:24
I can barely use it for anything. Keep getting an error has occurred when opening a booking. And you get a blank screen when you try to add to a booking (like selecting a seat or adding more bags)
Terrible
by MHPorto on 2021/11/13 03:28
The app is almost useless. Bugs in almost every function even in things as simple as checking the status of a flight. Useless.
App doesn’t work
by Mixora on 2021/09/17 15:17
I’m trying to search for a flight, but the app freezes every time I try to change the destination. Please fix, otherwise the app is useless
App legit doesn’t work
by brikho94 on 2021/06/29 05:07
The buttons don’t all work. Trash quality app, the mobile browser version of their website is also glitchy and barely works. Disgrace of an airline
TAP and it's apps offer terrible customer service
by security researcher on 2021/11/13 11:38
Try changing a flight in this app, and it hangs. Also TAP's customer service is dreadful. Avoid this airline if at all possible.
Account setup is broken
by Dgc11 on 2021/09/08 09:55
How is this app so horrible? The email confirmation link doesn’t work. Can’t login with Apple, can’t reset password with email. Such bad UX all the way through.
Love hate relationship
by higherexpectations18 on 2021/10/15 20:14
Love your airline hate your app! Sooooo many glitches. Constant error messages and white screens. Defeats the purpose of even having one of it can’t function!!!
Worst app
by Pandaipip on 2021/11/14 16:07
Being a National airline but the app is the worst. Always frozen and with loading Error. Can’t even check in online
Terrible app for a terrible airline
by Appreview12341 on 2021/10/24 17:55
Weakest link in the star alliance network. Nothing works. Customer service is poor. Just awful across the board.
Can’t edit passenger info
by kiwiweiji on 2021/11/29 14:27
I can’t even edit my passenger info and added other Star Alliance FFP number to my account. This is very annoying.
Pisspoor app
by mkotarak on 2021/06/18 09:38
Obviously no one at TAP uses this app. It simply doesn’t work except for basic booking. I’m going to avoid TAP so I don’t have to deal with this app or their site.
Does nothing
by csb1970 on 2021/11/19 23:39
It would not load anything
Useless
by Mpita on 2021/04/15 14:00
I got an error trying to retrieve my flight info. Without that cannot do anything.
Embarrassment to Portugal
by ScapAttak on 2021/08/23 18:59
Avoid this airline at any cost. You will thank me. Worst experience of my life. App is very bad, too. Buggy and poorly laid out.
Lots of blank links
by Satinss on 2021/07/05 14:24
The app is frustrating. Lots of blank pages and errors.
Terrible
by KaraK4 on 2021/09/05 07:30
One of the worst apps I have ever encountered. I have yet to use it without an error and frustrations.
Disaster
by CMH77 on 2021/08/05 17:34
Barely works and most things don’t.
Absolutely useless
by Daddy333 on 2021/12/02 06:33
TAP produces an app like this and then wonder why their flights are empty. This app is pathetic!
TSA pre check
by estoughton on 2021/08/29 20:04
They don't use the proper TSA pre check icon.
Useless
by Veriga on 2018/11/16 23:04
This is the most useless app I ever used. The information is never up to date. The gate information on arrival/departure info never available even after the plane landed and pulled up to the gate. Now I’m watching a delayed flight, flight that’s already in the air. No updated departure time no clue on arrival time. All it shows is the original schedule. Utterly useless. Not to mention trying to use the app to pay for luggage they scammed you with. Whoever designed this needs to go out and look at any other airlines app. Or is it the carelessness of the airline who doesn’t care enough about the user experience to inform their customer? Awful
Kiosk still doesn't work. Doesn't show progress to Gold anymore
by Matt$&@$&@ on 2017/04/02 16:50
Knocked off a star for this release. Only improvement is showing multiple future flights but that's not that useful. Progress towards status is now gone. Kiosk still doesn't work; crashes every time and has done so for over a year on multiple releases and versions of iOS.
Big disappointment
by Alexgdb on 2020/07/12 14:49
Well, I understand that corona has been tough for airlines but TAP just lied and played dumb ripping me off with $700. I had a voucher due to a long delay and awful experience. When I tried using the voucher, representatives said they couldn’t book at that moment due to issues and would contact me later to confirm my bookings. Now it’s been almost a month and several calls and emails and they just say they can’t find anything, while I still have a voucher which by now has expired (how convenient). Way to mess up. Bravo TAP
cancelled flight COVID-19 no refund issued
by texasfury93 on 2020/06/01 02:25
Would give zero stars if I could. I tried to call their USA support number and was on hold for over thirty minutes without speaking to anyone. It ended up costing me $$$$ on phone bill. Originally had tried to get a refund via their resolution portal. They closed it and said the issue was resolved in early May. It’s been a month and I have yet to receive a refund. FB messenger support and subsequent resolution requests advise that the matter is resolved. I HAVE NOT RECEIVED MY MONEY BACK
Truly outstanding app
by bewerterreview on 2017/09/16 10:27
I usually only use BA and Lufthansa - Both are really great apps but I have to say this TAP app is even better - very comprehensive, even easier to use. I rarely do this but was really impressed and find it truly outstanding- well done TAP - congratulations !
Flights delayed, no overnight reimbursement
by k8lynmary on 2019/12/28 21:32
Our flights were delayed causing us to miss our next flight. TAP automatically rescheduled our flights for the following day and said they would reimburse the hotel expenses. They did not. We had to eat the $200 overnight and transportation expenses. This flight connection should never have been offered as it was a minor delay of 30 min that caused this entire issue.
The developer should be ashamed...
by il gato on 2019/10/26 22:55
- Try to sign in or register using a social media does not work at all...you fill in the requested info but it keeps sending you back to the beginning of the process in an endless loop. -Crashes too often...freezes too often...too slow...too frustrating to use! -if TAP wishes to play with the big boys of the airline industry start by investing in a good app.
Useless
by review2019272$29281 on 2019/06/05 18:08
What was the point of me downloading this app? I’ve tried to register an account for the last 20 minutes and still can’t get in to view my itinerary because the email I got is showing it’s only a 20 minute flight from Madrid to Lisbon which I know it’s not true... I just did the flight from Madrid to Lisbon in it with at least an hour so I don’t know why my itinerary is saying that.
Google login doesn’t work
by Cuyler Otsuka on 2019/06/05 18:08
I created my TAP Air Portugal account on the web with my Google account. When trying to login on the app with the same Google account, I get an error message. I’m hoping to be able to access my reservations on the app and use the features advertised.
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