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App name
CheapOair: cheap flight Deals
Description
Save up to 40% on your next flight! CheapOair lets you know when to buy. Simply watch a flight and get a notification when the price drops! CheapOair is like having your own super-fast, all-knowing travel agent that analyzes up to 20 billion flights daily, and lets you know the best time to book. KNOW the best time to fly and buy! WATCH a trip to receive price alerts. BUY in a single tap with Apple Pay. FLY with extra savings in your wallet. CheapOair is an award-winning travel app. No spam. No ads. No popups. Just the confidence you’re booking smartly. • Free 24/7 phone & chat support. • Save on last minute and hacker fares. • Pick your favorite seats on the go. • Share your trips directly in iMessage. • Earn up to 3X points in the app! CheapOair Credit Card Get and manage your CheapOair Visa Credit Card right in the app and earn 7x Reward Points on all bookings! CheapOair Love - Travel Weekly Magellan Award – 2018 Silver Winner - AVA Digital Awards –- 2018 Gold Winner - OMMA Awards – 2018 Winner: Online Advertising Creativity - American Business Awards – 2018 Bronze Winner: Most Innovative Company of the Year - Hermes Creative Awards – 2018 Gold Award: Social Media Valentine’s Day Fiji Sweepstakes Campaign Say Hello! Facebook.com/CheapOair Instagram @CheapOair Twitter @CheapOair
Bad news
by badnewsva on 2020/11/28 02:42
Y’all get no star from me , all yall do is take people money and don’t let people cancel there ticket , I will not want nobody to try but a ticket from them , they won’t give you your money back even if they tell you , you have 24hrs still won’t let you get your money back
Amazing Service
by Berne' on 2020/11/26 14:25
I spent two days trying to find a reasonably priced ticket with no more than 2 hour layover and the service I received from the agent surpassed my expectations. All my reservations from now on will be done with CheapOair!
Review
by j džz on 2020/11/25 18:26
100% customer service
Anrew
by Andriy2015 on 2020/11/25 15:46
Prices on app higher than on site!
Scammers
by Mango-apple-peach on 2020/11/19 21:44
These ppl are a bunch of scammers! I cancelled a flight using the chat through the app, I was assured there would be a credit. I went to redeem the credit, and was told I had no credit. They will argue with you, place you on hold, transfer you to a survey, lie to you. Very unprofessional, and dishonest company! Save yourself the trouble and patronize a reputable company!! Two thumbs down 👎🏾👎🏾
Reasonable to Deal With
by Mom deZutter on 2020/11/12 01:43
Happy with customer service. No long hold times
It’s not cheaper than going to the actual airline
by Je nacho on 2020/11/11 17:26
I was quoting all over and actually cheapoair are the most expensive , you got the inconvenience of have to go through a 3rd party at the time of changing a flight for More money 288$ cost me a one way ticket to Spain at Iberia Paying 75$ per additional baggage of 55lb or 23kg And 303$ the next ticket where includes the 23kg bag and pick your seat for free Vs Cheapoair 301$ per the 288$ deal They say save money for add additional baggage 90$ lie again And they don’t give me the option of 303$ all included where if they did it would probably be 500$ plus
My trip
by Kiwi Q on 2020/11/09 04:09
They’ve been very helpful
Avoid at all costs
by Mighty Mateo on 2020/11/08 03:56
I would give 0 stars if that was an option. Took my money and money for flight insurance. When flight was cancelled, no refund. Four months later still fighting to get my money back. They say they will “look into it” never get back to you. Multiple times. They are worthless thieves. They should all be arrested for being such a scam.
Scam
by JimHerr on 2020/11/06 12:27
Booked months in advance and then my flight is changed the day before without any warning (despite what they told me later) and is NOT reflected on their app. If I had not gotten to the airport early I would have missed my departure flight. I also paid specifically to have a non-stop flight which was then changed to a one with a multiple hour lay over. Despite all of that I would have been willing to be understanding until I received a response to my disgruntled email. Instead of accepting fault and taking ownership of the problem Cheapoair decided to move into CYA mode. I was told I received an email informing me. The only emails I had were spam trying to upsell me on more items. And absolutely nothing on this app. I would suggest to all who do their research to find another way to travel
Thank you
by joe andrades on 2020/11/03 13:28
Great cutomer service
Points system
by Bonita Wood on 2020/11/03 00:38
All the trips I booked and I still for have points
Great app
by Victor Rosales on 2020/11/02 15:13
Easy to use and convenient I got great deals all the time
Lawyer
by ivan marrero on 2020/11/01 15:44
Good attention!!
I like this App. Easy to navigate.
by The Red C on 2020/10/31 01:03
Thank You
Bad company
by Adilia1377 on 2020/10/26 17:52
The worst customer service ever. They charge you fees for everything. When you call customer service you can barely understand them. Their calls are routed to India, so your information is exposed to low security tools, in a country where the law doesn’t exist. I’ll never use them again. Use a reliable US app to avoid drama.
Sort of sneakily forced me to buy seats
by syanksterrrrrr on 2020/10/25 03:04
That’s shady
Cheapoair
by honey2629 on 2020/10/21 19:20
I booked a flight and the flight schedule got changed so i talk to one of their representative that can they made one change and they said yes sure but the email i got after that has same flight so today again i talk to them and they said no one changed your flight status and they cannot do that now. It was one of the worst cutomer care i ever saw. I will never gonna but the tickets from this site again. Thank you so much for such an extraordinary service.
It’s a SCAM. Please don’t download it.
by red_sumo on 2020/10/21 10:11
I booked a flight ticket with CheapOAir. The airline cancelled the flight and therefore the ticket was eligible for refund. CheapOAir is playing around and isn’t giving me my refund. It is asking me to contact the airline directly for the refund, when I clearly booked it with them. The airline says the agent (CheapOAir) is the one that should initiate it. I haven’t gotten my $1200+ money back. My ticket number is 2202455153667 (Lufthansa) and my booking number is 66521458 (if someone from CheapOAir would like to access it from here). I requested for a refund in July 2020. It’s been 4 months and no answer from them. Worst customer service. Bad communication with the airlines and overall very poorly managed bussiness. I would never use this agency to book flights every again. (I will be respectful filing a case with the US Consumer Court, against this agency for “consumer evasion” and “underlying fraud”). I feel terrible doing this, but this is my last resort.
Great prices
by 33limey88 on 2020/10/21 03:21
I have used cheapOAir for years for my trips back to the UK. The prices are the best I’ve found on round trip non-stop, and there’s always a good range of carriers/flight times if you book in advance like me. Never been disappointed, never had a problem with my booking.. thank you for a great platform and good service!
Poor User option
by Junior Izzy on 2020/10/20 01:21
It’s very hard to look at you previously booked flight even when you need information for the next day..... horrible
Customer service is not helpful at all and rude
by Holly Danny on 2020/10/16 23:14
Not helpful when you call for answering questions
Change or cancel
by huy bao ngo on 2020/10/16 02:50
They work no professional, just put wrong name they charge 25$ for change the name after charge 25$ the name did not change i have to cancel it and i been charge 23$ more for cancel fee , never use CheapOair anymore . Bye
Ridiculous hoop
by Kaptkroll on 2020/10/15 00:12
Just show me my flights!
SCAM!!!!!
by dijatou on 2020/10/14 05:19
Do not use their services it is a big scam. I would give 0 star if I could. DO NOT BUY FLIGHT TICKETS FROM THEM.
Gracias
by josecamilasofia on 2020/10/14 00:07
Gracias por todo; sin una excelente empresa y solo me gustaría obtener la obcion al lenguaje en español
Don’t do it!
by wayoutthere!! on 2020/10/06 14:03
We used this app to book flights to Montrose Colorado. It’s been a total joke. You wait more than hour to speak to someone, they’ve changed our flights twice and we still don’t have confirmation of our tickets. It’s about a month away and we’re in limbo!! Don’t do it! You get what you pay for!!
Worst flight app ever!!
by an4h73 on 2020/10/05 23:49
Literally the worst! I used twice and both time they charged me $60 as deposit that I never get back. I couldn’t get bagged when I bought the tickets, they cancel my flight and charged me again, and all this because this app, oh then I call to te costumer service and they ask me for my social security 👎🏻
I fly several times a year
by xrosanx on 2020/10/04 14:19
I fly several times a year using this area looking company I’ve been canceled twice with a five month pre-booking the next time I may use a different company.
A Wonderful partner
by Stephen Gibson on 2020/09/29 14:27
I have been single sourcing travel with priceline until you now it is cheapo forever you rock. I so happy to begin a relationship with with your team
Trips Booked Through CheapOair
by !Really! on 2020/09/28 19:46
No issues or problems via website or assistance via phone rep. Thank you,
The new app
by Gummnutt on 2020/09/28 14:45
Wow! I’ve just opened this new app. For me, it is like having my secretary back, the one who kept all my Travel plans straight! It’s new for me, but I’m going to delve into this one. It looks like it will really help ME!
Professional Boxer/ industrial worker
by dynamitedillet on 2020/09/28 01:59
Great website no issues or problems and they work on getting you the best deals I can’t complain
Changing of name
by dhaid92 on 2020/09/26 06:33
Hi everyone I’m here to you guys how bad and liar is his online company of selling of flight tickets. I purchased a ticket yesterday and I call this morning to change on letter on my child name they give me the hardest time over the for the day. I spoke to more than 10 agents never get satisfaction and at the end I found out they canceled my flight without let me know and they told me there’s no flight in that day with the same airline. Called the airline to verify it was a liar . They canceled my tickets and sell it. And they took $100 out of my refund for no reason because I booked with flexible fee witch I paid . I wish there’s zero stars I could give to their company.
Kevin
by dont like app on 2020/09/23 17:21
No es confiable, y a la hora de hacer un refund , agárrate el bolsillo, el 50% lo pierdes
Cheating
by Ronnic Anvik on 2020/09/22 03:02
Everybody is scared of COVID-19. But I scared of cheapoair. These people tried steel money from my pocket when I was facing difficulty to reschedule my parents flight. The Agent from CHEAPOAIR told me that I need to pay fare difference of $500 to reschedule.then I told her I don’t have that much money. With in a minute she told me $300.I called Emirates customer care they clarified that they are not charging a dollar to reschedule. BAD experience.
Do not refund at all
by Do not use Cheaporair on 2020/09/21 11:34
I book a flight since May 2020. Because of the covid, the flight was canceled and I tried to call them many times but they tried to avoid refund. After calling them 1000 times, they refund half of the ticket and did not reply my email even though the rules during covid we can get full refund for the ticket. Please do not buy ticket through here. They will not refund the money back if anything happens.
They are Tricky
by gyrfyvc on 2020/09/17 12:34
I book a ticket for $1088 from JFK after booking it changed my Airline and Airport and the price change to almost double never again will I booked with them if I didn’t get my full refund I contact 311
Reward points
by Amar Al on 2020/09/14 03:33
If you are a frequent traveler and use the points to travel then you need to read this. I have collected many rewards points throughout my multiple reservations using cheapoair. When I tried to use the point to lower the cost of the tickets, it says applied but it doesn’t. It happened once in the past , I thought I have done something wrong but today it happened again with my reservation.
Don’t use cheapoair
by Umed12 on 2020/09/11 15:14
“ Scammers, cheating, terrible service Do not use cheapoair .
Good app
by Debarge#1 on 2020/09/10 23:02
Great app
The worst app I used
by ruby sam alixs on 2020/09/09 21:21
No cancellation. Can’t change any name We must pay to change everything
Complaint
by dave, Always a New Beginning on 2020/09/09 20:53
Purchased Ticket: Not Showing up in your system. Plus, your chat clerk told me your system is down and I have to check later!
👎
by M&K bek on 2020/09/05 16:15
do not trust them they gonna overcharge you , I bought a ticket for $250 ended up to playing over $600 . but they sent recite for 250 $ when requested for refund they did not admit the charges even if I had a proof. they simply said they didn't change more than 250 . personally I don't recommend if you problems and argue with someone use they service they very good at arguing with someone
CheapOair
by Playgirl809 on 2020/09/04 01:29
Great to buy tickets
I cannot reach your company!
by Luca Stefu on 2020/09/03 16:05
I booked a flight that had some changes jn regards the time of leaving. I was requested to take action, either call or respond to the email in order to confirm. Needless to say I did both and in both cases I haven’t yet received a response. I tried calling everyday and waited at the phone for over an hour with nobody picking the phone. Totally unprofessional!
Terrible serivice
by money 657 on 2020/08/31 17:48
Terrible service
Poor site
by old and cant walk the store on 2020/08/27 02:26
Sorry, your site isn’t made for the over 55 age group! The site is circular meaning when you click to another page it takes you to the page before and round and round you go until you turn everything off and call a travel agent. I know the people writing your website is probably doing a great job just not for me! Also your phone person I talked to is a real big reason I won’t use your service again. I know I am just one old woman but I do have friends and I REALLY like to talk!
Best App
by Chazmo3404 on 2020/08/25 14:55
This app is the best, easy to navigate and understand. I’m impressed.
BS company
by AK[pro] on 2020/08/24 16:21
Such a crap company! Taking them to court!
It’s an OK app but terrible customer service
by Boysif on 2020/08/22 19:42
Due to COVID my flight was cancelled and I tried getting a refund the air company I was with was great and refunded the money back to CheapOair and since then I’ve been trying to get the money from CheapOair for the past 2 weeks now. Every time I contact them they tell me that my card has won’t accept it, and they have requested me to contact my bank. I have done that now 4 times, each time I do they tell me all my information is correct. I call them back and then they try and do it and they say I still can’t get it back. I’ve suggested giving it to me through a different card that isn’t under my name because I don’t have any other cards. They told me I can’t do that because it has to be under my name. This is my 5th time speaking with them and literally they tell me the same thing every single time. I don’t know why their system is messing up but literally my refund isn’t even that big it’s only $64. I’m 8+ hours into this and has been so frustrating. As of writing this they finally decided to send it directly to my bank. They out source to India and there is no way to speak with someone who does more than apologize for the inconvenience. A poorly ran company overall.
User friendly
by Tara Dale Ross on 2020/08/22 18:51
Very easy to use for those who are not tech savy.
I wouldn’t book with them
by jaydashaee on 2020/08/21 16:41
I booked a flight during COVID-19 because I attend school in a different state and my school wasn’t allowing no-one on campuswhich cause me to cancel my flight I brought insurance and it took these people 4 months to get to me after I tried to get in contact numerous times just to tell me I can’t get my money back and after that I contacted them again trying to explain what happened and I never was contacted back.
I would give 0 stars if I could
by K!<3 on 2020/08/21 00:32
This app I s a total scam! Do not use!!! I booked 3 tickets and I woke up to my bank account missing 57 dollars and a different charge of 45 dollars
Worst customer service
by parvarh on 2020/08/18 13:43
They put you on an hour hold,without doing anything. Charge you extras for nothing. I would never buy a ticket again. I prefer to pay more and not deal with Cheapoair.
Unhappy
by dimpplty on 2020/08/16 20:56
I’m sorry but Covid has really gotten company’s loosing great customer service
Great app but some annoyances
by Nobreus on 2020/08/16 16:25
I’d give it five stars if the pop up chat window wasn’t in the way of pressing certain functions. And it would also be nice if it was a bit easier to access my profile so I could change meal preferences and such. But in many ways a great app, especially since I understand the complexity of this kind of an app. Thank you CheapoAir
A little buggy
by IH Traveler on 2020/08/15 16:04
I had to go back and then come back into a page to be able to select some options that weren’t working. Otherwise it worked pretty good.
Booking no 68865701
by roslynagatha on 2020/08/15 00:33
Salvatore was very, very helpful And gave me the best flights and prices that I could ever hope for. Keep up the good work in you guys will hear from me soon
Confirming flight
by ?iandh on 2020/08/13 19:34
I’ve been try to get ahold of you people for three days. I understand that I have to confirm my flight within 24hrs of my flight, I don’t know how and is it with you people or the airlines. I already have a flight scheduled round trip from September 5 to September 10. Can I check in at the airport 4 hrs early on the day of the flight. Wish I could actually talk with someone. I was one hold for 2.5 hrs today alone befor I hung up. I’m not pleased. Mr. Evans
Very Patient Phone Operator
by NataliaMHoyos on 2020/08/12 03:14
I had gotten confused and so I called and it turns out that I had missed read the page however my phone Operator Olivia, was very patient and super helpful. Great service
Dishonest
by Gregorytx on 2020/08/07 04:15
I booked my flight not knowing that I could have booked a more direct flight from Reno to Houston. An outsourced agent called me to get mere money for fees. She was a fast talker and swindled me out of more money than I had to pay plus didn’t try to help me get a less expensive booking. Never have had anyone call me right after booking. I should have suspected that it was dishonest. I could have booked a more direct flight than having to fly to Seattle and wait 3 hrs layover to board a plane for Houston. She could have made life easier for me instead she just swindled me.
No
by Yariber on 2020/08/05 02:54
I got scam they took money out my card and then it said I never booked a flight
Crashing
by Naturallydarr on 2020/08/03 23:56
I used this app for years but it keeps crashing today. Please fix bugs
No no no
by Thebay123456 on 2020/08/02 15:01
This app is always tweaking out! It doesn’t even open up and it’s up to date. For the past couple months I havent been able to use it
Do not like this company.
by bulldog101065 on 2020/07/29 14:53
Pays more attention to up selling than giving a customer the flight information necessary to go on the trip.
Poor Service
by Johanson2020 on 2020/07/28 18:35
I bought tickets through this app it will be my first and last time because if it&#39;s poor service
Horrible customer support
by @therealGandalf on 2020/07/24 14:22
Hands down the worst customer support I’ve experienced. Left on hold for hours to be hung up on. Yelled at by the support rep for not understanding his English. Flights kept getting changed and then were eventually canceled. Didn’t get any money back. Just throwing this out there as a warning.
Not customer friendly
by Dimitrios Hatzidais on 2020/07/19 23:35
You are Not very good at getting back at someone You are Excellent at making someone waiting and not getting back I still do not know what’s going on with my flight
Did not get to use my voucher and got hung up on
by v8wn2b on 2020/07/16 17:44
Which promise to use a voucher of up to $50 on my last flight because they screwed up. Now I got hung up on twice trying to use my voucher. Probably will never fly with these people again would definitely not recommend this place
Hold time
by Help2020 July on 2020/07/13 16:29
I have had a few times recently where I needed to call in. The whole times are astronomical, but worse is that multiple times the call is never picked up and you are just disconnected. So frustrating! Try to find the answers on the website, but could not. That’s why I was calling. Please train your customer service representatives better. Thank you
NOPE
by CrazySuperPoorAsian on 2020/07/10 10:57
Good flight search application, but when it comes to customer service and refunding; they are completely OUTRAGEOUS and GARBAGE. Took almost 7 hours to find an agent that WAS NOT in schedule change team or whatever they call it, they transfered me to that schedule change team, took me another 2 hours. Refunding takes up to several months and I haven&#39;t receive it yet. Welp, not recommended by me. Don&#39;t waste your time!
Hopeless
by oitwice on 2020/07/09 23:10
You charge my credit card individual charges and send me NO email receipts Your website is impossible to navigate the airline I’m working with volaris the for the same flights it’s doing the same thing I am beside myself trying to get technical help to sort out what I am getting charge for and what I am paying for this is unheard of fraud without receipt for what I’m being charged I’m being charged by the airline and you without explanations Cheapo booking number 68525250 Volaris conf number RGL13E Your automated systems are user hostile Bryon Robert MacDonald Cell +1 510 906 7852
Rude and wrong information
by almira71 on 2020/07/09 22:32
The person who answer the phone hangs up on me. I told him I am not Yinka
Gracias Anticipadas
by Labios Carnos@s on 2020/07/09 13:23
Llevo mucho tiempo comprando con ustedes me encanta porque tienen siempre vuelos muy económicos.
Being on hold...seemingly forever
by bollocks to this on 2020/07/07 02:45
My flights to London were cancelled and so the airline told me to call Cheapoair to get a refund. So I went online and it is clear to get a refund you have to call. So I called. Waited for 1 hour and 2 minutes with their message and then it said the number was no longer in service and that was it. Maybe if I keep on holding again they might get back to me before my cancelled flight takes off. Not a happy client right now.
Will never use this site/app again
by Tee Luka on 2020/07/05 01:13
Their communication and customer service needs a complete over haul. Flight was changed then canceled. Checked the status of my flight everyday with no changes made. Website and app showed my ticket status as confirmed for the date and time I booked for. No email saying flight was canceled. All they send you is a generic email saying there maybe be a status update to your booking and to keep checking your email for updates. The airlines I was assigned to was United Airlines. I called their customer service and they basically blamed CheapOAir for everything and then hung up on me after I asked for the the agent and his supervisors name and ID #. Horrible horrible service on both sides. The discount on a flight is not worth the complete frustration in dealing with those 2 companies.
Vuelo interrumpido
by capricornio33 on 2020/07/04 08:33
Estuve 3horas antes de mi vuelo tube complicaciones y no tuve ayuda ni de CheapOair ni de Aéreo Mexico fue una pesadumbre cargar mis maletas para todos lados, me tuve que regresar cuando vi que mas no se podia hacer que fue asta las 1:30 para la otra agarro el vuelo directo con la Aerolínea
Terrible customer service
by YoungReason on 2020/07/03 19:40
I ordered my wife a ticket to come see me in Alaska from Chicago. We were skeptical but gave it a chance anyways. Once we booked it the flight schedule changed several times and we didn’t know about it. Once the day finally came for her flight she tried to show her ticket and the airline said it didn’t exist. Then they looked further into it and they told my wife that the flight was moved 4 days from the original date. There was no communication between Cheapo Air and my wife. We tried contacting them on multiple occasions and we were placed on hold for more than an HOUR with horrible customer service. I would not recommend you using this app at all. This is a warning they won’t communicate with you when things change and when you try to contact them about it they’ll keep you on hold until you hang up.
Customer service if you need update or refund
by Sam Toyota on 2020/07/03 01:39
Customer service if you need update or refund never answer and no one try help after I try call more time with different days I am so sorry for this company !!!!!!!!!!!!!
I wish I could rate them 0 star
by kheain on 2020/07/02 17:04
I will never book with cheapoair again in my life
Extremely Useful
by Nice Heights on 2020/07/02 13:18
Used more times than any other app to book my flights. App made it a lot easier. Great app
A Defrauding online travel company
by tran men on 2020/07/01 16:00
the airline changed my flight schedule. I called CheapOair 10 times to ask for my refund They did not answer my phone call.
Beware! They will take your money and screw you!
by pashane0522 on 2020/06/28 02:31
If there was a negative 5 stars, they’d have it from me! I’m no stranger to flying, with over 1,000 successful flights behind me, I’ve experienced a lot and with many ways of booking and many different airlines also. They took my $780, booked my flight and gave me no other information... I literally had to call and sit on hold for 5 hours to speak to someone who told me to contact the airline I’m flying with then immediately hung up on me... now my flights have been cancelled, can’t get through to anyone and the airline cannot help me with my problem since cheap o air uses a different address than your home address and don’t tell you that. So good luck verifying that it’s your booking!!! Don’t use them... I’ll be contacting my lawyer about this and I absolutely will sue them for the hardship!
Bad app
by R4bi@1408 on 2020/06/27 03:23
I booked a “ change free” international air ticket on Cheapoair.com. Also the airline sent me an official Flight cancelation email . Cheapoair refused to process me a full refund and deducted their fee amounted $245.05 Real fraud and customer exploitation
Worst app
by Alvin5273 on 2020/06/27 00:58
Poor services and worst , please don’t use this application if you find ticket directly from airline’s better than this app and never buy insurance from cheapoair because they never answer you and just they say you should call airline we can’t do anything . Terrible app
Don’t buy tickets from here !!!
by Raccs3 on 2020/06/26 20:16
They will scam help me shut them down
Awesome
by PrettyMike on 2020/06/24 01:12
So far its been the best price!!!
worst customer service pero servicio al cliente
by treisy20 on 2020/06/23 17:08
Worst customer service
Sh
by Lady sg on 2020/06/23 10:59
App not working
Useless app
by shevxsy on 2020/06/20 20:37
I can’t get my money back and can’t reach any body for help I’m going to report to every body
Stop
by usjnwnakskfknwnsjxjd on 2020/06/18 01:38
Stop asking for a review
Holds
by rude associates on 2020/06/17 18:50
Changed flights without permission and keep getting hung up on while trying to reschedule days that will work. Multiple holds for over an hour each
Excelente servicio con mucho profercionalismo
by LUISMSANTANA on 2020/06/17 01:51
Excelente aplicación
What????
by nevereveragain!! on 2020/06/17 01:17
I booked a flight to Tampa for July 1st and it was bumped to the 2nd then Silver Airways changed it to the 3rd but Cheapo Air is still showing it the 2nd and I can’t get in touch with anyone! Never again!!! This was supposed to be a vacation
Changing my booking AFTER purchase and refuse to change it even when $30 worth of protection
by Uber Paul on 2020/06/16 20:26
It’s has taken me 2hoursto get anything done, they won’t refund the full amount and they are a useless rip off. It’s a tough time in pure crap! my family and they just screwed my over.
Trip
by zilesevi on 2020/06/16 15:27
Berit Naatd falo guapo About My trip To Bolivia
Confusing emails
by claraes2 on 2020/06/15 21:09
I don’t know why but I got an email about schedule changes but no info on any schedule changes. This is so confusing
I like service
by Nata166 on 2020/06/14 16:54
Always helpful
Cheapoair!
by rinasaengkeo on 2018/08/25 06:14
I used this app once last year when I booked the flight to Minnesota from California. I was skeptical at the first while using this app. I was like it was cheap flight ticket ever I got for the one way. Cheapoair showed what seats I wanted to take and I chosen the seat by the window. They asked me if I bring the bag and it cost free because the bag was under 25 pounds. After I paid the flight ticket,I received a confirmation purchase through the email. Few weeks later, I got there at the airport and didn’t know what to do. I went through the email. Cheapoair showed me what number flight ticket to print out at the airport. I got to the gate and got ready to fly then the email popped and said the flight was delayed. I was staying at the airport for an hour til the flight arrived and I got on the flight to find the seat. I got no problem when I was on the flight. It was easy to use this app. Thank you Cheapoair so much!!!
Such a scam
by one scammed customer on 2018/07/27 15:41
After saving for a trip to Arizona and Mexico for 3 years, me and my family were excited for our trip and happy that we got a good deal from this website. This ended when we got to the airport and found out that there was no record of our flight and that a flight going to the city we were going to has not existed for more than 6 months. In shock, we tried to call customer service. We have currently been on hold with them for more than 3 hours. A man picked up, said he could not help us, put us back on hold and that is where we are now. When we talked to the management of the airport they informed us that they have no affiliation to this app and that what they do is often sell regular priced. When we finally got put through, they took an extra 30 minuets to pull up our “itinerary” that we already told them does not exist. We had booked activities in Arizona and because of our non-existent flight were not able to attend them. Altogether, we wasted over 3000 dollars on these flights and don’t even know if we can go to Mexico and if that flight doesn’t exist too. I you account the activities and hotel we would not use, it is actually so much more. I recommend using any other service or just buying through the actual airline. This whole experience has been extremely stressful and heartbreaking for us because we worked so hard for this vacation and we might have just been completely robbed by this fake company that might just be a scam.
Money Seekers..
by channi~ on 2019/08/23 14:07
Couple of years back I booked a ticket for a friend and I accidentally spelled the person name wrong. So I called cheapoair right away, they were charging me an additional 50$. Told them I’m not paying that and hung up, and called right back(thinking maybe I’ll speak to someone else) And it seemed like the same person and now they were charging me 60$ to fix the name, hung up and called a third time(still seemed like the same person)and they finally told me the truth I had 24hrs to cancel with no charge. Now the other day I booked a round trip flight through them and wanted to add a child to the flight going only one way. The person I was speaking to couldn’t comprehend that, so I said forget it I will call the airline. She said no give her a chance, so I did. Was on the phone with her for literally an hour thought she understood what I was explaining to her, took my card number and read out the flight she was about to book, and it was in the opposite direction I wanted to add the child. You can find some cheaper flights online from cheapoair sometimes, but after you book, just call the airline for any changes because all they want is money and they don’t care about anything else after they get there money.
Can not cancel the booking
by Culalam on 2019/05/01 20:30
I booked flights and 1 hour later I realized that I had selected wrong date. I tried the “ manage my booking” to cancel my booking. It’s didn’t work. I called customer service and on hold for 1 hour 23 mins. The representative told me that I would be charged for cancellation fee of $25. I told him that when I booked, there were the message showed that “ no cancellation fee with 24 hours”. I also told him the US law allows 24 hours period, therefore, I will bring this to the court if CheapOair charge me. Then he put me on hold for another 15 minutes. After the wait, he said that his manager have approved the fee waiver or $0 cancellation fee will be applied. He asked me for 1 time password so he could cancel my booking. However, when I asked for cancellation confirmation, he didn’t provide me. He said that was it and I should be fine. One hour later, I checked the app, my booking information still there. I also use computer to check for my flight and the information still there. When I called the customer again, no one picked up the phone and I was on the line for more than 2 hours. I will file a faulty report so other people can be aware of this company.
Problem not solve
by crazyricks21 on 2019/04/11 21:04
I love booking here till I had an issue just two weeks ago. I was booking a one way ticket for my daughter and the agent told me it’s better to booked two way even though she won’t use the other way ticket it’s cheaper he said so I did what he told me then when I went to the airport to pick up my daughter they told me that the ticket will be canceled because my daughter is ng with me yet, no one told me that will happen so I was furious and called them and that’s what they told me the same thing so here I was waiting for my flight at the airport and arguing with the agent and she told me that I have to buy another ticket for my daughter so I didn’t have a choice but to get another ticket and she told me that they’ll review the problem and will get a refund from them. Till now didn’t here anything from them. I’ve been using this website for awhile and love it now I don’t even know if I should trust them again. I bought so many tickets from them coz it was easy now no clue if I still use it. I was really disappointed after that plus not hearing from them.
Would give zero stars if I could.
by Gor805 on 2020/03/22 06:30
This company is a racket. My flight had canceled by the airline due to the Covid-19 outbreak. I had purchased the ticket through cheapoair so the airline told me to call them. I had also received an email from cheapoair telling me of the change. When I called cheapoairs customer service line (which was the only option) the woman was kind, but told me I can only get credit with that airline. When I expressed my dissatisfaction, she said I could be transferred to the cancellation department (why wasn’t this just offered) and insisted I just take the credit. I refused, so she then said she would transfer but warned me that calls were getting “dropped” when transferring.... so I wait about 30-40 mins and the wait music stopped rang once and said the number is no longer in service or had been disconnected.... so basically cheapoair will literally do everything in their power to not refund you. I had cancelled about 8 flights for this last Europe trip planned. Orbitz, Kayak, Kiwi, Norwegian air, all refunded me because of the covid. I’m just left dealing with scandalous company. Will NEVER do ANY kind of business with them every again.
Cheapoair are scammers
by peel40 on 2019/10/09 00:49
I will not use their service again they have the worst customer service. The people on the phone are nice but it’s hard to understand them because of their heavy accent I needed to change the spelling of a name that was spelled wrong they tried to charges me a hundred for each name they miss spelled the lie and tell they are going to fix it sent them our passports and as we did they did nothing but kept asking for money’s when I refused to pay it cause the airline told me that charging that was ridiculous they said the would do it for 75 dollars per name correction finally they said the would do it for 25 dollars I never returned their call I went in my trip without incident thanks to American Airlines I will never use this service again total scam
Price gouging
by HarleyBikerDude on 2019/11/23 16:07
I just got off the phone with one of your representatives about changing my return flight from Vietnam. I was quoted for $877 to change the ticket. I have been flying for 20 years and this is not my first time I had to change a ticket on a return flight. I was not happy with the quote and he kept on insisting to take it out of my card. I was flying threw American Airlines. So I am quoted for $877 and a one way ticket was for $751. How in the hell you think I’m stupid. So my round trip that I paid for $1057 from Jackson MS to Ho Chi Minh City and all I needed was to change the going home date and I was going to be charged more than a one way ticket. I even told the man no but hell no I&#39;m not doing that for $877. I told him I’m calling American Airlines to change my ticket. He insisted that they will not make the changes and that their is no way he could get it changed any cheaper and I will be charged $877. I kept telling no I’m contacting American Airlines. I hung up the phone and I contacted American Airlines and within 10 minutes I had my flight changed to the new date and only cost $350. As of today you just lost a customer. Very disappointed on this.
Stay away from this company
by Khashook on 2018/10/26 07:22
I booked our vacation tickets 40 days in advance before my vacation, a week before trip Cheapoair called and told me airline changed the schedule. I asked them to let me research and I&#39;ll get back to them. I called them, I was on hold for 25 minutes and then they said I have to pick the new schedule that they force me to take with layover time of 25 hours! after being on the phone for 2 days each time average 2 hours they didn&#39;t do anything, they didn&#39;t take responsibility or find me a ticket with better hours, dates or airline. They have untrained staff, supervisors with no power and poor customer service. Anytime you call you have to waste minimum 2 hours of your time. They insisted to give my money back and full refund me to not take the responsibility. I told them you canceled my flight a week before the flight and you want to refund me? what can I buy with that money a week before my vacation? Wrote the email for CEO and no answer either. I found my ticket somewhere else and asked for full refund and guess what? it takes two months to give my money back. I want to sue them.
Horrible service, money hungry, DO NOT USE!!!!!
by Amber Stephens1209 on 2020/04/07 17:17
I booked a flight for me and my 3 year old son a few months ago before the virus was bad and I added insurance to both flights. I booked the flights for the beginning of May to visit family. I recently found out that I am newly pregnant which puts me at a higher risk, I am also unemployed now, so I have tried calling, emailing Cheap O Air, no response. I tried canceling my flight through the app and not only did they want me to pay $90 for both flights to cancel them, but they were only willing to give me a voucher for half of what my tickets were even worth. They keep sending me emails everyday making extreme changes to my flight and now I have to try and contact the airline directly to see if they will give me a refund since it’s obvious cheap o air doesn’t care about the people at all. It’s really sad to see companies not helping communities and people during this time. It is sickening. I will make sure to post on every social media site about how terrible you people are! And I will NEVER book through this app again.
Save Yourself From This Scam
by Ash655321 on 2020/05/27 23:59
This app &amp; website are 100% a scam. You will not save money, they will manage to scam you out of more money than you even agreed to spend. They took an extra $434 out of my account without my authorization. Their customer service is nonexistent. You have about a 3% chance of actually getting through to someone after being on hold for hours on end. When I did finally get to speak to someone, they wouldn’t listen to me &amp; insisted I was wrong. They charged me for features &amp; amenities that aren’t even available on the airline my flight was with, for that class of ticket. I was luckily able to dispute the charges with my bank &amp; got a full refund. Do not ever book anything through this scam, you will instantly regret it. Use Google Flights to track prices &amp; book directly with the airlines. After a total of 8 unauthorized charges, these jokers charged me over $1400 for a round trip domestic flight for basic economy. I could have flown first class &amp; booked directly for cheaper. Beyond a joke. Stay far away!
Okay experience
by M1k40 on 2019/12/24 08:20
I had a so-so experience with cheapoair. Yes, I was able to get cheap tickets for my flight and choose my seats although with some up charge; but, the app is very difficult to navigate, and with all the constant promos going on everywhere, sometimes you can’t even get to necessary actions on your booking. Even though I chose the option for the company to check in for my flight for me as soon as check in opened up and send me the boarding pass, they never did and I only ever got my flight info because I got nervous and downloaded the actual airline app and did it there. Thank goodness for that. I will probably not be using this company again. If I do, I will have to make sure ahead of time that I can check in to my flight manually. Update: I finally did get my boarding passes sent to me three hours before my flight. So at least they did get them to me.
Previous “ scam “ review
by pheleps on 2020/04/22 09:13
I am surprised n even shocked at your review. And also so sorry you went threw so much. Is it because of the constant changes of flights n diminishing flights due to the covid19 virus. I loved my expierence with this company. They put me in a window seat, my preference, directly behind the wing, also my preference. I was in B boarding which was pretty quick since it went up to E and F. The price was slightly lower than the aircraft company, and the planes are exactly the same. I got an itinerary as well n boarding pass on my phone for my flights, both ways. I’m sorry you had that’ you had this experience . I’m sure if given a proof of the transactions they will compensate.
Customer service is lacking
by smokediver68 on 2019/03/16 03:30
I got this app years ago but never booked until today. I do not use the email address associated with my Facebook account and cannot access it. While I did get a confirmation sent to an email I can use, since it was different than the one I used to log into the account (by way of that little Facebook button) not only can I not get the rewards, I also cannot see the trip I booked within the app. Customer service does nothing but give you email addresses and cannot help. The idea behind customer service is to help, not just provide the buyer with multiple paths to create more effort on their part. When you do that, customers are more likely to spend that energy in, say, writing an app review telling people to use Travelocity or Expedia instead. I’m not bothering with emailing people to get rewards bc I don’t need rewards points for something I will never use again!
UNABLE TO EFFICIENTLY DEAL WITH COVID19 crisis
by Ctoandasan on 2020/03/17 01:54
This ongoing crisis has exposed the weaknesses and efficiencies of CheapOair. Because one has to deal (speak/chat) directly with an agent just to cancel (not even asking for refund) a flight because of travel restrictions, and because of the high volunenof calls, one has to wait for hours (if you are lucky!) just to be able to get through. How about those outside the US, spending money on an overseas call? The app shoud just feature self-cancellation with an automatic feature that waives cancellation fees based on the airline advisory. I understand CheapOair will still charge its own. Ancellation fee ($50?) and that’s fine and the agents xan be paid out of these fees. But MAKE IT EASY FOR CUSTOMERS TO MANAGE THEIR BOOKINGS!!!! This crisis has ezposed the disadvantages of dealing with third party online travel apps. They may be good for comparing fares but not for booking flights. Better to book directly with the airlines. Customers will learn from this crisis. Third party online travel apps will be shunned.
Worst customer service
by monitza78 on 2019/06/24 20:41
Got an email for flights to Las Vegas I called cheapoair customer service because I had purchased two tickets but at the rate that was sent to my email was a lot cheaper and decided to take my Two children with me instead when I called the guy was very rude I gave him all the information he asked for and then gave me a quote a lot higher then the one I was seeing on my screen I asked why and he replied with then you book it I told him I can’t they are both minors he said you can just change the DOB he kept going on I felt so pressured not thinking right I went ahead and purchased the two tickets when I gave him the booking number this guy starts laughing and said well that’s why it’s so cheap it’s a one way ticket I told him how can it be a one way ticket if it asked for the return date and then transfer me to a different department where they charged me to cancel the tickets worst customer service ever will not due business with them ever.
UPDATE:
by 9thLife on 2017/11/30 15:40
Original review below. Thanks to developers for the response, better late than never. Your whole response could’ve been simply , “no, the app cant do that” as opposed to repeating what I stated already as the entire POINT of the concept; that groups of people flying all together sometimes find it easier to book all tickets at once, but unless you book your own single flight you cannot access the info on the app, so this app is NOT for your needs. Great. Got it. Sheesh. Original review: It looks like I cannot use the app to track my booking because I wasn&#39;t the one that bought it. Under &#34;My Trips&#34; the screen pops up as &#34;No Trips Found&#34; with no place to input a booking conf number which I have because my kid bought my plane ticket for me. So maybe the app would be great if I could use it... We did find the cheapest tickets via CheapOair but the app seems to have this one loophole for me or anyone else who didn&#39;t buy their own ticket.
Sketchy customer service lines
by Olvi94 on 2020/05/04 17:36
As i was cancelling my flight due to COVID-19, i was given the option to choose how i’d like to proceed with the cancelling. The options were full refund or credit thru the app. I selected full refund and was charged $35 however i had included flight insurance on my ticket and was not made aware of the $35 cancellation fee. I call customer service because im seeing this credit for a next flight on the app (which i did not select as an option) and after being on hold for an hour this guy answers, asks for my booking number which i give to him, and then proceeds to ask for more information that should have appeared after being given the booking number so right off the bat im thinking its a scam. Couldn’t understand him very well, had some weird noise in the background going on, and just wouldnt answer any requests of being transferred to a different agent. Dont think i’ll be seeing my refund...
Ok for Cheap!
by Kimasuda on 2019/01/24 16:46
The flights have been ok so far. The first one with CheapOAir was bad. The flight was late/cancelled due to weather, and therefore missed my connecting flight. None wanted to help me because I got Basic economy which is the lowest! Get the step above! The worst is the ‘Travel Mate’ Tavel insurance!! For a lousy $40-$50 for snacks and dinner that I charged due to being stranded at the airport, they wanted a personal written letter from the American Airlines about the delayed flight! It took months to get that. I got a legal service, faxed all my paperwork, and then Travel Mate wanted more plus the tiny receipt (1”x1.5”) for dinner, etc. I didn’t get a receipt for coffee, water, etc. By this time, I couldn’t find the tiny receipt, they never paid a penny! In fact, each time they stated they needed more paperwork, incomplete, etc!! Travel Mate is the worst!!!😩😡
Last minute flight out of NYC
by wifey1991 on 2018/07/23 21:54
I needed a last minute, same day, one way flight from LGA to DEN. As I was looking at your app and entering my credit card, I was told the flight was sold out. I bailed on entering the rest of my info. A customer service rep called me back immediately to see why I didn’t finish with the reservation. The gentleman found me a flight out of JFK (no more available at my price point at LGA) at a reasonable price. He worked with me for 20 mins while I verified information and asked a lot of questions. He was amazing and very thorough. He even gave me a few reward points for booking with them on the phone. You now have a user for life.
Bad service
by diana valentina on 2019/12/18 05:32
I had a call for two hours where the first advisor victor whose last name I look for my flight took my information and agreed to proceed with the payment when it did not take more than a minute to tell me that my card did not pass and I told him I can repeat the number of the card and I stop talking and I didn&#39;t hear anything else! The call went on and I called from another phone where the acessor Stefany Santolla answered me when I told her what had happened and told her the name of her partner “Victor” told me oh he went to eat if he wanted to give me his number and in a Time your break is over he&#39;ll call her! I was very upset and asked to speak with a supervisor and he told me that they were in a meeting and I had to call in 2 hours to be able to talk to someone so he offered to assist me where my rate went up $ 150 dollars because it took me more than an hour to buy the ticket
Terrible customer service
by YoungReason on 2020/07/03 19:40
I ordered my wife a ticket to come see me in Alaska from Chicago. We were skeptical but gave it a chance anyways. Once we booked it the flight schedule changed several times and we didn’t know about it. Once the day finally came for her flight she tried to show her ticket and the airline said it didn’t exist. Then they looked further into it and they told my wife that the flight was moved 4 days from the original date. There was no communication between Cheapo Air and my wife. We tried contacting them on multiple occasions and we were placed on hold for more than an HOUR with horrible customer service. I would not recommend you using this app at all. This is a warning they won’t communicate with you when things change and when you try to contact them about it they’ll keep you on hold until you hang up.
This is the easiest travel app I’ve used so far
by FoojyPod on 2019/09/23 07:00
I think I have used every single application, online website, Travel agents, phone service direct with carriers, online chat service, but this one Is the easiest one I have ever used it takes fewer steps and less time to change the settings to allow you to search for alternate times dates routes and options to pick the lowest price. For example the other three services that I tried came up with flights for over $800 using CheapOair I was able to find a flight for $270 by simply changing two of the parameters. Saving that kind of money is what it’s all about!
Horrible experience
by Vlad_dotsik on 2018/06/26 20:02
Do not get anything through this company they costed me so much of my time and money and running around it’s insane! I got insurance on both my flights just in case something went wrong, booked my rental (payed for it), booked an air bnb (payed for it) and the tickets (payed for it). 3 flight cancelations, spent 5 hrs sleeping on a floor of an airport then another hour in a plane that wouldn’t move, arriving 10 hrs later then I was suppose to so I go to ask them to reschedule my flight back due to me being extremely late and they tell me it’s not their jurisdiction talk to our insurance company, they say I won’t get my money for 30-60 days mind this I just spent over $1000 and they are telling me that there is no way to change the flights or anything like that smh also spent like 5 hours with them on the phone trying to get all these issues resolved... never again
My Milwaukee Trip
by OkenSue on 2018/06/21 20:17
I didn’t know I would need to download United’s Ap to receive notifications of flight changes. I signed up with CheapoAir for updates and received none! Our flight out of Milwaukee was cancelled and we were rerouted but I had no notification! Not from CheapoAir and not from United! I don’t know if this is CheapoAir’s fault or United. Everyone that had the United Ap was notified apparently. And I’m not a big fan of United. Been stranded by them before. Loved our Alaska Air flight however! The one thing that I liked about CheapoAir was the guy calling and asking if I wanted to select our seats. On the way back those seats didn’t matter though with our cancellation. We were at the mercy of the airline and we had our 4 yr old granddaughter with us.
THANK YOU ❤️
by Svetlana Bsksheeva on 2019/12/18 14:40
Thank You so much! For everything! Im Truly appreciate for Greatest Professional service! 😁🙏😉🙂 I accidentally booked the wrong dates and were nervous because I had limited time &amp; money for my trip! I didn&#39;t knew what to do &amp; how long it takes to cancel or correct transaction! I found option Chat Online with customer service and their Response was immediately as two seconds! They are helped me in less then 5 minutes and corrected everything. As i wished! Person at customer service was waiting for me patiently until I login to my email address, was very polite and helpful! So easy 😁❤️
Sick over this
by Dancergrrl054 on 2018/09/12 11:16
If I could give them 0 stars I would. We bought airline tickets from cheap o air for my father in law to come to visit last month. His flight from Chicago to NY was delayed for over 7 hrs leaving him sitting on the closed airplane until spirit airlines finally cancelled the flight. Sitting on that plane for so long made my father in laws asthma act up and he was so sick he could no longer travel to come and see us. When we called cheap o air to get a refund, they refunded only the portion of he trip That THEY cancelled. They would not even allow us to change the date of his return ticket with American Airlines. He was too sick to travel because of them leaving him sitting in a plane for so long and then they cost us over $200 for a ticket they wouldn’t even allow us to transfer to someone else or change the date until he felt better. Shame on them.
Thumbs up
by FDonaldC on 2019/06/30 14:20
CheapOair has a lowest price guarantee. When I booked my last minute flight the day before departure I noticed they had the cheapest flight just a little over $200 so I booked it. The email confirmation was readily available. When I went to print my ticket the price had decreased to $177 including my bag. This was my first time but it certainly won’t be my last time. Thank you. I used another company I never received any emails and changes such as delays to my trip nothing. The day I left the weather was horrible I received continued updates. So far so good I’ll definitely use it again.
Very unhappy - want $ back to purchase GC elsewhere
by Blah blah blah X6 on 2018/04/30 12:57
I recently bought 9 $1000 gift cards for my team members as a sales gift. Two of the tried using them online and your system said it worked when they checked out you charged their credit cards the entire cost of the trip they called your service team and had a terrible experience. Your service team would not apply the GC to their purchase. Was I scammed!!! Another team member tried to apply it to a bundle trip called your service team and was told they could only use it towards air. This has been the most embarrassing experience for our company. I want to@return all these GC and purchase somewhere else. This suppose to be an award that they could use for wining s sales contest and has turned out to a nightmare. I want to return the 9 GC I purchased for 1000 they are worthless.
Great customer service 👍🏼
by MemphisMan30 on 2019/12/15 02:06
We booked a recent flight to London and Johannesburg South Africa, booked it on the app &amp; shortly afterwards we received a phone call, the finalized our tickets by selecting our seats &amp; helped on each leg by keeping layovers minimal &amp; getting window seats, awesome service through and through I added the reservation to the Lufthansa app and can see the seats and info all there I wouldn’t hesitate to recommend them in the future, this trip is still several months off and any time a flight changes I get an instant email! Keep up the good work!
Beware! They will take your money and screw you!
by pashane0522 on 2020/06/28 02:31
If there was a negative 5 stars, they’d have it from me! I’m no stranger to flying, with over 1,000 successful flights behind me, I’ve experienced a lot and with many ways of booking and many different airlines also. They took my $780, booked my flight and gave me no other information... I literally had to call and sit on hold for 5 hours to speak to someone who told me to contact the airline I’m flying with then immediately hung up on me... now my flights have been cancelled, can’t get through to anyone and the airline cannot help me with my problem since cheap o air uses a different address than your home address and don’t tell you that. So good luck verifying that it’s your booking!!! Don’t use them... I’ll be contacting my lawyer about this and I absolutely will sue them for the hardship!
READ 1 star REVIEWS
by TaylorMGK on 2017/11/08 00:40
Initially when you enter your destination, the 1st option on the site seems to be the cheapest. I selected this option because duh &#34;CHEAP-O-AIR&#34; right ? Wrong this flight had a different date &amp; location which I was not aware of until I received an email confirmation after my account had been charged. I called to explain my mistake &amp; see if they could change the date but I would be charged a fee to change the date or a $50 fee to cancel all together. How does a business operate like this? The location I entered should have been the suggested flight option this is very upsetting &amp; I cannot afford to do either option at the moment so I am hoping I can dispute this charge &amp; find a flight elsewhere. After readying more reviews they apparently change the dates of your flight all the time
Will never use this site/app again
by Tee Luka on 2020/07/05 01:13
Their communication and customer service needs a complete over haul. Flight was changed then canceled. Checked the status of my flight everyday with no changes made. Website and app showed my ticket status as confirmed for the date and time I booked for. No email saying flight was canceled. All they send you is a generic email saying there maybe be a status update to your booking and to keep checking your email for updates. The airlines I was assigned to was United Airlines. I called their customer service and they basically blamed CheapOAir for everything and then hung up on me after I asked for the the agent and his supervisors name and ID #. Horrible horrible service on both sides. The discount on a flight is not worth the complete frustration in dealing with those 2 companies.
Flights yes! Adding cars or hotel not so much
by Liviamarie12 on 2019/07/15 23:58
I loved and had no issue booking my flights to and from for my vacation.. unfortunately my flight was a little behind leaving Louisville so I was behind on getting my car rental (since it was thru a 3rd party with the car rental .. 3rd party being cheapo air) I lost my reservation and deposit.. I’d understand if it was my fault but they need to have better regulations and policies for issues such as bad weather or any reason a flight is delayed, when the customer is not at fault. Luckily the rep at the car rental was used to the 3rd party fault and helped out so much! Cheapo air needs to review this policy or refund the “deposit “ when is isn’t their clients fault.
Happy with the price, but the app should be fixed
by 22-89 on 2018/08/07 17:00
I purchased two tickets from Chicago to Changsha, China. The price was almost unbeatable. I am living in Ann Arbor, MI, so I should depart at Detroit airport, but on June, Delta’s official price is almost hit $1000 per person. Then I found the ticket from Alaska Airlines at here. Although I need to pay Amtrak for Ann Arbor to Chicago, it was still a great deal! But the problem is the app, on App Store’s preview, it shown as optimized for iPhone X screen, but the fact is it didn’t. So I want the programmer to fix the problem, so I and so many other iPhone X users will be happy with it.
Great savings bad representative.
by Will Collazo on 2020/06/06 14:53
Great service great app. With the exception of when I called customer service to ask why I couldn’t pay with my cheapo card. The lady said you can’t book for more than eleven months. When I restarted my concern she replied let me check with manager and hung up. The app has the tickets I wanted. Why wouldn’t it let me pay? I know she hung up because she had my number and never called back. I figured it out myself and saved hundreds. Love cheapo air. The rep named “Heavenly” or whatever her name is not so much!
Horrible customer service!!!
by LoganDGC on 2020/04/10 05:22
The app is ok. Once you have any question or problems, the customer service will not be able to solve the problems. Every time you call, you would better have at least one hour to wait for a representative. When you talk to a real person, listen very carefully, especially when English is not your first language. It’s hard to understand them, and they are not very patient. Once they get an chance, they will transfer you to another department right away. And you need another 30 minutes waiting for someone to start everything over. I tried online chat. The system doesn’t understand the question and need one hour to get a representative. Talked to so many customer service, this company is the worst one.
Worst flight booking service ever
by invester.broken on 2019/10/31 14:54
I booked a long flight with Cheapo air for December. Then one their agents called me and said I can book flight seats through the call and booked flight seats for whole journey. He charged a fee of 26$. He gave me seat numbers I wrote them in a book. Then he said Cheopo air would send an updated itinerary as soon possible. They never did. Now when I call them to check they have charged that 26$ as some priority service thing and not for the flight seats. They are asking me to pay 90$ for the flight seats now. One is a 10hr flight. The new agent I contacted even said one of the seat number given by the previous agent is not even in the flight. Cheapo air has the worst customer service and worst service overall. Scamming customers. I DO NOT RECOMMEND EVEN TO MY WORST ENEMY.
Our trip
by Seniorathome on 2020/04/29 00:00
My wife and I had planned a trip back East from California, to see family ( my grandson) and enjoy some down time. Then Covid-19 Unraveled all of our plans. Being seniors, me 76y/o and my wife 67y/o, we have been in self quarantine. Canceling our bookings has been a struggle. Trying to get to a person who was able to help us was impossible. We so far have been able to confirm our booking cancellation for the flight going back East but we are still awaiting cancellation confirmation for our flight back home. We know this was a difficult time for everyone. Hope the future will bring better days and we can fly safely again.
Lifesaver
by Penguingirl322 on 2018/12/05 11:32
When I had to find two separate flights for two holidays and all I could find through the airlines was too expensive, I turned to CheapOair and got a great rate on one flight and a decent rate on the other. For years I haven’t been able to get an acceptable rate at the local, regional airport, but this time I was able to get two. Not having to drive two hours or more to a larger airport has taken a tremendous burden off of me. Thank you for making that happen. I highly recommend this app.
Never buy a ticket
by gee7898 on 2020/03/21 14:51
Yes I have used this sight three times and called them every time to make sure it was all correct they assured us that it was till we get looking at paperwork sent for flight information and was changed every time and names not right have to pay them again for there mistake I travel with 3 people every time not worth paying for this place go directly to airline get flights might be few bucks more but flights don’t get changed all time with more layovers all time bought with no layover and know have 3 hr layovers and have to pay for correction on names never buy anything from here no refund or anything to change dates even when broader close from Government saying no travel they said read policy
Forever my favorite booking app
by Loalmod on 2019/04/28 18:15
I’ve been using CheapOAir for years. I always find the lowest prices here. Everything is so easy and convenient. I earn points that I can later use for flights or hotels. The only setback is that different than most of the loyalty programs out there, points do expire with ChOA. I’ve recommended this app to every single family member and coworker, they tried it themselves and they all love it! I don’t put myself into the hassle of having to navigate a million pages comparing prices, I know I’ll end up finding the cheapest price here. Forget about Kayak, forget about that Hopper website, CheapOAir is the real deal. I am forever grateful for the people that founded this platform, it allowed my wife and I fulfill many travel dreams/goals.
App is Awesome (Trash if your military)
by Steviestonee on 2019/08/13 06:37
I used this app to book flights for me and my family this last month and it went smooth till we had a medical emergency. Then I was transferred for 6 hours I called once and hour and got different answers every time. Overall had a really bad experience the insurance saved me but we will see how the process goes cause they are making me jump through so many good to get a refund. Just something to think about thanks for reading. Good luck
Excellent Service!
by mapudayo on 2018/05/20 14:23
I’ve used this service twice now and they’ve won me over as a customer for life. Great prices both times, but the second time, there was some kind of problem with my online booking. They called me and rearranged everything for me over the phone for even better flight times than I originally had AND for $300 LESS than before! I mean, what kind of company does this nowadays?! Excellent customer service. I’m telling everyone about them. Simply awesome.
Horrible experience
by StevieWonder100 on 2019/09/08 18:18
I cannot begin to express how awful it was to work with CheapOair. I’m sure it’s fine if nothing changes with your flights, but they are the worst to deal with if anything changes for your flights. Several customer service calls lasting 1-2 hours+, endless transfers, a non-US customer service staff, constant confusing &amp; misleading up-selling, an app and website that can’t process changes, cryptic emails saying there are changes to my flights with no actual information telling me what changed, and no clear answers to my questions have led me to never want to deal with CheapOair again. It’s not worth any money saved to deal with them again. Definitely avoid them at all costs.
Very simple to arrange flights
by TBear 2 Day on 2020/02/18 20:43
I’ve used this app for 4 years now. Very simple to navigate through. They keep me well informed of plane changes and gate numbers and time delays while in route. I seem to travel on busy holidays and appreciate the info they send. Some weather delays have been extreme. Prices are more then fair. Talking to others while in flight I’ve found my ticket has always been cheaper then the person I’ve sat next to. My go to when ever I’ve wanted to fly!
Thank you so much
by Quez88 on 2018/12/01 02:47
I want to thank cheapoair for everything. I have booked two round trip flights with them in different months of 2018. It was my first time flying in June and I was so nervous. I never seem to have a problem when I get to the airport I just hand them my passport and everything is taken care of. I will recommend them to anyone and I will always use them. Depends on my girlfriend schedule I will book a trip to china again or Thailand in 2019. I appreciate everything.
No problems at all
by Teacher City on 2019/02/10 15:53
I booked my trip to Florida through here. Never been able to get a flight to Florida for under $200 round trip. Of course I knew if I wanted cheap I was gonna have to deal a lay over some where and deal with a red eye. But it all went smoothly. I even got zone 1 boarding for paying for my luggage online and I got all isle seats which is what I prefer. Even my cheap car from ACE went without hassle. I will be using CheapOair again for my next trip to Alaska in May.
Bad App
by NoGameLost on 2018/09/18 10:49
I booked my flight in a computer as I usually did in the past, but this time though it might be good to have the App on my phone as well so I can have my schedule and also book hotel or other flights on the road as I am touring Europe. The App is not functional and when I contact support through chat, they have no clue what to say. They recommended to reinstall it which I did and telling me wait a couple of hours, which I have. Needless to say, I wasted so much time for the last 24 hours still not able to login. Developers are you looking at this? You have work to do. Seriously, I do not recommend this App. It’s a waste of time. I may look into other Apps just to make life easier.
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App name
CheapOair: cheap flight Deals
Description
Save up to 40% on your next flight! CheapOair lets you know when to buy. Simply watch a flight and get a notification when the price drops! CheapOair is like having your own super-fast, all-knowing travel agent that analyzes up to 20 billion flights daily, and lets you know the best time to book. KNOW the best time to fly and buy! WATCH a trip to receive price alerts. BUY in a single tap with Apple Pay. FLY with extra savings in your wallet. CheapOair is an award-winning travel app. No spam. No ads. No popups. Just the confidence you’re booking smartly. • Free 24/7 phone & chat support. • Save on last minute and hacker fares. • Pick your favorite seats on the go. • Share your trips directly in iMessage. • Earn up to 3X points in the app! CheapOair Credit Card Get and manage your CheapOair Visa Credit Card right in the app and earn 7x Reward Points on all bookings! CheapOair Love - Travel Weekly Magellan Award – 2018 Silver Winner - AVA Digital Awards –- 2018 Gold Winner - OMMA Awards – 2018 Winner: Online Advertising Creativity - American Business Awards – 2018 Bronze Winner: Most Innovative Company of the Year - Hermes Creative Awards – 2018 Gold Award: Social Media Valentine’s Day Fiji Sweepstakes Campaign Say Hello! Facebook.com/CheapOair Instagram @CheapOair Twitter @CheapOair
Bad news
by badnewsva on 2020/11/28 02:42
Y’all get no star from me , all yall do is take people money and don’t let people cancel there ticket , I will not want nobody to try but a ticket from them , they won’t give you your money back even if they tell you , you have 24hrs still won’t let you get your money back
Amazing Service
by Berne' on 2020/11/26 14:25
I spent two days trying to find a reasonably priced ticket with no more than 2 hour layover and the service I received from the agent surpassed my expectations. All my reservations from now on will be done with CheapOair!
Review
by j džz on 2020/11/25 18:26
100% customer service
Anrew
by Andriy2015 on 2020/11/25 15:46
Prices on app higher than on site!
Scammers
by Mango-apple-peach on 2020/11/19 21:44
These ppl are a bunch of scammers! I cancelled a flight using the chat through the app, I was assured there would be a credit. I went to redeem the credit, and was told I had no credit. They will argue with you, place you on hold, transfer you to a survey, lie to you. Very unprofessional, and dishonest company! Save yourself the trouble and patronize a reputable company!! Two thumbs down 👎🏾👎🏾
Reasonable to Deal With
by Mom deZutter on 2020/11/12 01:43
Happy with customer service. No long hold times
It’s not cheaper than going to the actual airline
by Je nacho on 2020/11/11 17:26
I was quoting all over and actually cheapoair are the most expensive , you got the inconvenience of have to go through a 3rd party at the time of changing a flight for More money 288$ cost me a one way ticket to Spain at Iberia Paying 75$ per additional baggage of 55lb or 23kg And 303$ the next ticket where includes the 23kg bag and pick your seat for free Vs Cheapoair 301$ per the 288$ deal They say save money for add additional baggage 90$ lie again And they don’t give me the option of 303$ all included where if they did it would probably be 500$ plus
My trip
by Kiwi Q on 2020/11/09 04:09
They’ve been very helpful
Avoid at all costs
by Mighty Mateo on 2020/11/08 03:56
I would give 0 stars if that was an option. Took my money and money for flight insurance. When flight was cancelled, no refund. Four months later still fighting to get my money back. They say they will “look into it” never get back to you. Multiple times. They are worthless thieves. They should all be arrested for being such a scam.
Scam
by JimHerr on 2020/11/06 12:27
Booked months in advance and then my flight is changed the day before without any warning (despite what they told me later) and is NOT reflected on their app. If I had not gotten to the airport early I would have missed my departure flight. I also paid specifically to have a non-stop flight which was then changed to a one with a multiple hour lay over. Despite all of that I would have been willing to be understanding until I received a response to my disgruntled email. Instead of accepting fault and taking ownership of the problem Cheapoair decided to move into CYA mode. I was told I received an email informing me. The only emails I had were spam trying to upsell me on more items. And absolutely nothing on this app. I would suggest to all who do their research to find another way to travel
Thank you
by joe andrades on 2020/11/03 13:28
Great cutomer service
Points system
by Bonita Wood on 2020/11/03 00:38
All the trips I booked and I still for have points
Great app
by Victor Rosales on 2020/11/02 15:13
Easy to use and convenient I got great deals all the time
Lawyer
by ivan marrero on 2020/11/01 15:44
Good attention!!
I like this App. Easy to navigate.
by The Red C on 2020/10/31 01:03
Thank You
Bad company
by Adilia1377 on 2020/10/26 17:52
The worst customer service ever. They charge you fees for everything. When you call customer service you can barely understand them. Their calls are routed to India, so your information is exposed to low security tools, in a country where the law doesn’t exist. I’ll never use them again. Use a reliable US app to avoid drama.
Sort of sneakily forced me to buy seats
by syanksterrrrrr on 2020/10/25 03:04
That’s shady
Cheapoair
by honey2629 on 2020/10/21 19:20
I booked a flight and the flight schedule got changed so i talk to one of their representative that can they made one change and they said yes sure but the email i got after that has same flight so today again i talk to them and they said no one changed your flight status and they cannot do that now. It was one of the worst cutomer care i ever saw. I will never gonna but the tickets from this site again. Thank you so much for such an extraordinary service.
It’s a SCAM. Please don’t download it.
by red_sumo on 2020/10/21 10:11
I booked a flight ticket with CheapOAir. The airline cancelled the flight and therefore the ticket was eligible for refund. CheapOAir is playing around and isn’t giving me my refund. It is asking me to contact the airline directly for the refund, when I clearly booked it with them. The airline says the agent (CheapOAir) is the one that should initiate it. I haven’t gotten my $1200+ money back. My ticket number is 2202455153667 (Lufthansa) and my booking number is 66521458 (if someone from CheapOAir would like to access it from here). I requested for a refund in July 2020. It’s been 4 months and no answer from them. Worst customer service. Bad communication with the airlines and overall very poorly managed bussiness. I would never use this agency to book flights every again. (I will be respectful filing a case with the US Consumer Court, against this agency for “consumer evasion” and “underlying fraud”). I feel terrible doing this, but this is my last resort.
Great prices
by 33limey88 on 2020/10/21 03:21
I have used cheapOAir for years for my trips back to the UK. The prices are the best I’ve found on round trip non-stop, and there’s always a good range of carriers/flight times if you book in advance like me. Never been disappointed, never had a problem with my booking.. thank you for a great platform and good service!
Poor User option
by Junior Izzy on 2020/10/20 01:21
It’s very hard to look at you previously booked flight even when you need information for the next day..... horrible
Customer service is not helpful at all and rude
by Holly Danny on 2020/10/16 23:14
Not helpful when you call for answering questions
Change or cancel
by huy bao ngo on 2020/10/16 02:50
They work no professional, just put wrong name they charge 25$ for change the name after charge 25$ the name did not change i have to cancel it and i been charge 23$ more for cancel fee , never use CheapOair anymore . Bye
Ridiculous hoop
by Kaptkroll on 2020/10/15 00:12
Just show me my flights!
SCAM!!!!!
by dijatou on 2020/10/14 05:19
Do not use their services it is a big scam. I would give 0 star if I could. DO NOT BUY FLIGHT TICKETS FROM THEM.
Gracias
by josecamilasofia on 2020/10/14 00:07
Gracias por todo; sin una excelente empresa y solo me gustaría obtener la obcion al lenguaje en español
Don’t do it!
by wayoutthere!! on 2020/10/06 14:03
We used this app to book flights to Montrose Colorado. It’s been a total joke. You wait more than hour to speak to someone, they’ve changed our flights twice and we still don’t have confirmation of our tickets. It’s about a month away and we’re in limbo!! Don’t do it! You get what you pay for!!
Worst flight app ever!!
by an4h73 on 2020/10/05 23:49
Literally the worst! I used twice and both time they charged me $60 as deposit that I never get back. I couldn’t get bagged when I bought the tickets, they cancel my flight and charged me again, and all this because this app, oh then I call to te costumer service and they ask me for my social security 👎🏻
I fly several times a year
by xrosanx on 2020/10/04 14:19
I fly several times a year using this area looking company I’ve been canceled twice with a five month pre-booking the next time I may use a different company.
A Wonderful partner
by Stephen Gibson on 2020/09/29 14:27
I have been single sourcing travel with priceline until you now it is cheapo forever you rock. I so happy to begin a relationship with with your team
Trips Booked Through CheapOair
by !Really! on 2020/09/28 19:46
No issues or problems via website or assistance via phone rep. Thank you,
The new app
by Gummnutt on 2020/09/28 14:45
Wow! I’ve just opened this new app. For me, it is like having my secretary back, the one who kept all my Travel plans straight! It’s new for me, but I’m going to delve into this one. It looks like it will really help ME!
Professional Boxer/ industrial worker
by dynamitedillet on 2020/09/28 01:59
Great website no issues or problems and they work on getting you the best deals I can’t complain
Changing of name
by dhaid92 on 2020/09/26 06:33
Hi everyone I’m here to you guys how bad and liar is his online company of selling of flight tickets. I purchased a ticket yesterday and I call this morning to change on letter on my child name they give me the hardest time over the for the day. I spoke to more than 10 agents never get satisfaction and at the end I found out they canceled my flight without let me know and they told me there’s no flight in that day with the same airline. Called the airline to verify it was a liar . They canceled my tickets and sell it. And they took $100 out of my refund for no reason because I booked with flexible fee witch I paid . I wish there’s zero stars I could give to their company.
Kevin
by dont like app on 2020/09/23 17:21
No es confiable, y a la hora de hacer un refund , agárrate el bolsillo, el 50% lo pierdes
Cheating
by Ronnic Anvik on 2020/09/22 03:02
Everybody is scared of COVID-19. But I scared of cheapoair. These people tried steel money from my pocket when I was facing difficulty to reschedule my parents flight. The Agent from CHEAPOAIR told me that I need to pay fare difference of $500 to reschedule.then I told her I don’t have that much money. With in a minute she told me $300.I called Emirates customer care they clarified that they are not charging a dollar to reschedule. BAD experience.
Do not refund at all
by Do not use Cheaporair on 2020/09/21 11:34
I book a flight since May 2020. Because of the covid, the flight was canceled and I tried to call them many times but they tried to avoid refund. After calling them 1000 times, they refund half of the ticket and did not reply my email even though the rules during covid we can get full refund for the ticket. Please do not buy ticket through here. They will not refund the money back if anything happens.
They are Tricky
by gyrfyvc on 2020/09/17 12:34
I book a ticket for $1088 from JFK after booking it changed my Airline and Airport and the price change to almost double never again will I booked with them if I didn’t get my full refund I contact 311
Reward points
by Amar Al on 2020/09/14 03:33
If you are a frequent traveler and use the points to travel then you need to read this. I have collected many rewards points throughout my multiple reservations using cheapoair. When I tried to use the point to lower the cost of the tickets, it says applied but it doesn’t. It happened once in the past , I thought I have done something wrong but today it happened again with my reservation.
Don’t use cheapoair
by Umed12 on 2020/09/11 15:14
“ Scammers, cheating, terrible service Do not use cheapoair .
Good app
by Debarge#1 on 2020/09/10 23:02
Great app
The worst app I used
by ruby sam alixs on 2020/09/09 21:21
No cancellation. Can’t change any name We must pay to change everything
Complaint
by dave, Always a New Beginning on 2020/09/09 20:53
Purchased Ticket: Not Showing up in your system. Plus, your chat clerk told me your system is down and I have to check later!
👎
by M&K bek on 2020/09/05 16:15
do not trust them they gonna overcharge you , I bought a ticket for $250 ended up to playing over $600 . but they sent recite for 250 $ when requested for refund they did not admit the charges even if I had a proof. they simply said they didn&#39;t change more than 250 . personally I don&#39;t recommend if you problems and argue with someone use they service they very good at arguing with someone
CheapOair
by Playgirl809 on 2020/09/04 01:29
Great to buy tickets
I cannot reach your company!
by Luca Stefu on 2020/09/03 16:05
I booked a flight that had some changes jn regards the time of leaving. I was requested to take action, either call or respond to the email in order to confirm. Needless to say I did both and in both cases I haven’t yet received a response. I tried calling everyday and waited at the phone for over an hour with nobody picking the phone. Totally unprofessional!
Terrible serivice
by money 657 on 2020/08/31 17:48
Terrible service
Poor site
by old and cant walk the store on 2020/08/27 02:26
Sorry, your site isn’t made for the over 55 age group! The site is circular meaning when you click to another page it takes you to the page before and round and round you go until you turn everything off and call a travel agent. I know the people writing your website is probably doing a great job just not for me! Also your phone person I talked to is a real big reason I won’t use your service again. I know I am just one old woman but I do have friends and I REALLY like to talk!
Best App
by Chazmo3404 on 2020/08/25 14:55
This app is the best, easy to navigate and understand. I’m impressed.
BS company
by AK[pro] on 2020/08/24 16:21
Such a crap company! Taking them to court!
It’s an OK app but terrible customer service
by Boysif on 2020/08/22 19:42
Due to COVID my flight was cancelled and I tried getting a refund the air company I was with was great and refunded the money back to CheapOair and since then I’ve been trying to get the money from CheapOair for the past 2 weeks now. Every time I contact them they tell me that my card has won’t accept it, and they have requested me to contact my bank. I have done that now 4 times, each time I do they tell me all my information is correct. I call them back and then they try and do it and they say I still can’t get it back. I’ve suggested giving it to me through a different card that isn’t under my name because I don’t have any other cards. They told me I can’t do that because it has to be under my name. This is my 5th time speaking with them and literally they tell me the same thing every single time. I don’t know why their system is messing up but literally my refund isn’t even that big it’s only $64. I’m 8+ hours into this and has been so frustrating. As of writing this they finally decided to send it directly to my bank. They out source to India and there is no way to speak with someone who does more than apologize for the inconvenience. A poorly ran company overall.
User friendly
by Tara Dale Ross on 2020/08/22 18:51
Very easy to use for those who are not tech savy.
I wouldn’t book with them
by jaydashaee on 2020/08/21 16:41
I booked a flight during COVID-19 because I attend school in a different state and my school wasn’t allowing no-one on campuswhich cause me to cancel my flight I brought insurance and it took these people 4 months to get to me after I tried to get in contact numerous times just to tell me I can’t get my money back and after that I contacted them again trying to explain what happened and I never was contacted back.
I would give 0 stars if I could
by K!<3 on 2020/08/21 00:32
This app I s a total scam! Do not use!!! I booked 3 tickets and I woke up to my bank account missing 57 dollars and a different charge of 45 dollars
Worst customer service
by parvarh on 2020/08/18 13:43
They put you on an hour hold,without doing anything. Charge you extras for nothing. I would never buy a ticket again. I prefer to pay more and not deal with Cheapoair.
Unhappy
by dimpplty on 2020/08/16 20:56
I’m sorry but Covid has really gotten company’s loosing great customer service
Great app but some annoyances
by Nobreus on 2020/08/16 16:25
I’d give it five stars if the pop up chat window wasn’t in the way of pressing certain functions. And it would also be nice if it was a bit easier to access my profile so I could change meal preferences and such. But in many ways a great app, especially since I understand the complexity of this kind of an app. Thank you CheapoAir
A little buggy
by IH Traveler on 2020/08/15 16:04
I had to go back and then come back into a page to be able to select some options that weren’t working. Otherwise it worked pretty good.
Booking no 68865701
by roslynagatha on 2020/08/15 00:33
Salvatore was very, very helpful And gave me the best flights and prices that I could ever hope for. Keep up the good work in you guys will hear from me soon
Confirming flight
by ?iandh on 2020/08/13 19:34
I’ve been try to get ahold of you people for three days. I understand that I have to confirm my flight within 24hrs of my flight, I don’t know how and is it with you people or the airlines. I already have a flight scheduled round trip from September 5 to September 10. Can I check in at the airport 4 hrs early on the day of the flight. Wish I could actually talk with someone. I was one hold for 2.5 hrs today alone befor I hung up. I’m not pleased. Mr. Evans
Very Patient Phone Operator
by NataliaMHoyos on 2020/08/12 03:14
I had gotten confused and so I called and it turns out that I had missed read the page however my phone Operator Olivia, was very patient and super helpful. Great service
Dishonest
by Gregorytx on 2020/08/07 04:15
I booked my flight not knowing that I could have booked a more direct flight from Reno to Houston. An outsourced agent called me to get mere money for fees. She was a fast talker and swindled me out of more money than I had to pay plus didn’t try to help me get a less expensive booking. Never have had anyone call me right after booking. I should have suspected that it was dishonest. I could have booked a more direct flight than having to fly to Seattle and wait 3 hrs layover to board a plane for Houston. She could have made life easier for me instead she just swindled me.
No
by Yariber on 2020/08/05 02:54
I got scam they took money out my card and then it said I never booked a flight
Crashing
by Naturallydarr on 2020/08/03 23:56
I used this app for years but it keeps crashing today. Please fix bugs
No no no
by Thebay123456 on 2020/08/02 15:01
This app is always tweaking out! It doesn’t even open up and it’s up to date. For the past couple months I havent been able to use it
Do not like this company.
by bulldog101065 on 2020/07/29 14:53
Pays more attention to up selling than giving a customer the flight information necessary to go on the trip.
Poor Service
by Johanson2020 on 2020/07/28 18:35
I bought tickets through this app it will be my first and last time because if it&#39;s poor service
Horrible customer support
by @therealGandalf on 2020/07/24 14:22
Hands down the worst customer support I’ve experienced. Left on hold for hours to be hung up on. Yelled at by the support rep for not understanding his English. Flights kept getting changed and then were eventually canceled. Didn’t get any money back. Just throwing this out there as a warning.
Not customer friendly
by Dimitrios Hatzidais on 2020/07/19 23:35
You are Not very good at getting back at someone You are Excellent at making someone waiting and not getting back I still do not know what’s going on with my flight
Did not get to use my voucher and got hung up on
by v8wn2b on 2020/07/16 17:44
Which promise to use a voucher of up to $50 on my last flight because they screwed up. Now I got hung up on twice trying to use my voucher. Probably will never fly with these people again would definitely not recommend this place
Hold time
by Help2020 July on 2020/07/13 16:29
I have had a few times recently where I needed to call in. The whole times are astronomical, but worse is that multiple times the call is never picked up and you are just disconnected. So frustrating! Try to find the answers on the website, but could not. That’s why I was calling. Please train your customer service representatives better. Thank you
NOPE
by CrazySuperPoorAsian on 2020/07/10 10:57
Good flight search application, but when it comes to customer service and refunding; they are completely OUTRAGEOUS and GARBAGE. Took almost 7 hours to find an agent that WAS NOT in schedule change team or whatever they call it, they transfered me to that schedule change team, took me another 2 hours. Refunding takes up to several months and I haven&#39;t receive it yet. Welp, not recommended by me. Don&#39;t waste your time!
Hopeless
by oitwice on 2020/07/09 23:10
You charge my credit card individual charges and send me NO email receipts Your website is impossible to navigate the airline I’m working with volaris the for the same flights it’s doing the same thing I am beside myself trying to get technical help to sort out what I am getting charge for and what I am paying for this is unheard of fraud without receipt for what I’m being charged I’m being charged by the airline and you without explanations Cheapo booking number 68525250 Volaris conf number RGL13E Your automated systems are user hostile Bryon Robert MacDonald Cell +1 510 906 7852
Rude and wrong information
by almira71 on 2020/07/09 22:32
The person who answer the phone hangs up on me. I told him I am not Yinka
Gracias Anticipadas
by Labios Carnos@s on 2020/07/09 13:23
Llevo mucho tiempo comprando con ustedes me encanta porque tienen siempre vuelos muy económicos.
Being on hold...seemingly forever
by bollocks to this on 2020/07/07 02:45
My flights to London were cancelled and so the airline told me to call Cheapoair to get a refund. So I went online and it is clear to get a refund you have to call. So I called. Waited for 1 hour and 2 minutes with their message and then it said the number was no longer in service and that was it. Maybe if I keep on holding again they might get back to me before my cancelled flight takes off. Not a happy client right now.
Will never use this site/app again
by Tee Luka on 2020/07/05 01:13
Their communication and customer service needs a complete over haul. Flight was changed then canceled. Checked the status of my flight everyday with no changes made. Website and app showed my ticket status as confirmed for the date and time I booked for. No email saying flight was canceled. All they send you is a generic email saying there maybe be a status update to your booking and to keep checking your email for updates. The airlines I was assigned to was United Airlines. I called their customer service and they basically blamed CheapOAir for everything and then hung up on me after I asked for the the agent and his supervisors name and ID #. Horrible horrible service on both sides. The discount on a flight is not worth the complete frustration in dealing with those 2 companies.
Vuelo interrumpido
by capricornio33 on 2020/07/04 08:33
Estuve 3horas antes de mi vuelo tube complicaciones y no tuve ayuda ni de CheapOair ni de Aéreo Mexico fue una pesadumbre cargar mis maletas para todos lados, me tuve que regresar cuando vi que mas no se podia hacer que fue asta las 1:30 para la otra agarro el vuelo directo con la Aerolínea
Terrible customer service
by YoungReason on 2020/07/03 19:40
I ordered my wife a ticket to come see me in Alaska from Chicago. We were skeptical but gave it a chance anyways. Once we booked it the flight schedule changed several times and we didn’t know about it. Once the day finally came for her flight she tried to show her ticket and the airline said it didn’t exist. Then they looked further into it and they told my wife that the flight was moved 4 days from the original date. There was no communication between Cheapo Air and my wife. We tried contacting them on multiple occasions and we were placed on hold for more than an HOUR with horrible customer service. I would not recommend you using this app at all. This is a warning they won’t communicate with you when things change and when you try to contact them about it they’ll keep you on hold until you hang up.
Customer service if you need update or refund
by Sam Toyota on 2020/07/03 01:39
Customer service if you need update or refund never answer and no one try help after I try call more time with different days I am so sorry for this company !!!!!!!!!!!!!
I wish I could rate them 0 star
by kheain on 2020/07/02 17:04
I will never book with cheapoair again in my life
Extremely Useful
by Nice Heights on 2020/07/02 13:18
Used more times than any other app to book my flights. App made it a lot easier. Great app
A Defrauding online travel company
by tran men on 2020/07/01 16:00
the airline changed my flight schedule. I called CheapOair 10 times to ask for my refund They did not answer my phone call.
Beware! They will take your money and screw you!
by pashane0522 on 2020/06/28 02:31
If there was a negative 5 stars, they’d have it from me! I’m no stranger to flying, with over 1,000 successful flights behind me, I’ve experienced a lot and with many ways of booking and many different airlines also. They took my $780, booked my flight and gave me no other information... I literally had to call and sit on hold for 5 hours to speak to someone who told me to contact the airline I’m flying with then immediately hung up on me... now my flights have been cancelled, can’t get through to anyone and the airline cannot help me with my problem since cheap o air uses a different address than your home address and don’t tell you that. So good luck verifying that it’s your booking!!! Don’t use them... I’ll be contacting my lawyer about this and I absolutely will sue them for the hardship!
Bad app
by R4bi@1408 on 2020/06/27 03:23
I booked a “ change free” international air ticket on Cheapoair.com. Also the airline sent me an official Flight cancelation email . Cheapoair refused to process me a full refund and deducted their fee amounted $245.05 Real fraud and customer exploitation
Worst app
by Alvin5273 on 2020/06/27 00:58
Poor services and worst , please don’t use this application if you find ticket directly from airline’s better than this app and never buy insurance from cheapoair because they never answer you and just they say you should call airline we can’t do anything . Terrible app
Don’t buy tickets from here !!!
by Raccs3 on 2020/06/26 20:16
They will scam help me shut them down
Awesome
by PrettyMike on 2020/06/24 01:12
So far its been the best price!!!
worst customer service pero servicio al cliente
by treisy20 on 2020/06/23 17:08
Worst customer service
Sh
by Lady sg on 2020/06/23 10:59
App not working
Useless app
by shevxsy on 2020/06/20 20:37
I can’t get my money back and can’t reach any body for help I’m going to report to every body
Stop
by usjnwnakskfknwnsjxjd on 2020/06/18 01:38
Stop asking for a review
Holds
by rude associates on 2020/06/17 18:50
Changed flights without permission and keep getting hung up on while trying to reschedule days that will work. Multiple holds for over an hour each
Excelente servicio con mucho profercionalismo
by LUISMSANTANA on 2020/06/17 01:51
Excelente aplicación
What????
by nevereveragain!! on 2020/06/17 01:17
I booked a flight to Tampa for July 1st and it was bumped to the 2nd then Silver Airways changed it to the 3rd but Cheapo Air is still showing it the 2nd and I can’t get in touch with anyone! Never again!!! This was supposed to be a vacation
Changing my booking AFTER purchase and refuse to change it even when $30 worth of protection
by Uber Paul on 2020/06/16 20:26
It’s has taken me 2hoursto get anything done, they won’t refund the full amount and they are a useless rip off. It’s a tough time in pure crap! my family and they just screwed my over.
Trip
by zilesevi on 2020/06/16 15:27
Berit Naatd falo guapo About My trip To Bolivia
Confusing emails
by claraes2 on 2020/06/15 21:09
I don’t know why but I got an email about schedule changes but no info on any schedule changes. This is so confusing
I like service
by Nata166 on 2020/06/14 16:54
Always helpful
Cheapoair!
by rinasaengkeo on 2018/08/25 06:14
I used this app once last year when I booked the flight to Minnesota from California. I was skeptical at the first while using this app. I was like it was cheap flight ticket ever I got for the one way. Cheapoair showed what seats I wanted to take and I chosen the seat by the window. They asked me if I bring the bag and it cost free because the bag was under 25 pounds. After I paid the flight ticket,I received a confirmation purchase through the email. Few weeks later, I got there at the airport and didn’t know what to do. I went through the email. Cheapoair showed me what number flight ticket to print out at the airport. I got to the gate and got ready to fly then the email popped and said the flight was delayed. I was staying at the airport for an hour til the flight arrived and I got on the flight to find the seat. I got no problem when I was on the flight. It was easy to use this app. Thank you Cheapoair so much!!!
Such a scam
by one scammed customer on 2018/07/27 15:41
After saving for a trip to Arizona and Mexico for 3 years, me and my family were excited for our trip and happy that we got a good deal from this website. This ended when we got to the airport and found out that there was no record of our flight and that a flight going to the city we were going to has not existed for more than 6 months. In shock, we tried to call customer service. We have currently been on hold with them for more than 3 hours. A man picked up, said he could not help us, put us back on hold and that is where we are now. When we talked to the management of the airport they informed us that they have no affiliation to this app and that what they do is often sell regular priced. When we finally got put through, they took an extra 30 minuets to pull up our “itinerary” that we already told them does not exist. We had booked activities in Arizona and because of our non-existent flight were not able to attend them. Altogether, we wasted over 3000 dollars on these flights and don’t even know if we can go to Mexico and if that flight doesn’t exist too. I you account the activities and hotel we would not use, it is actually so much more. I recommend using any other service or just buying through the actual airline. This whole experience has been extremely stressful and heartbreaking for us because we worked so hard for this vacation and we might have just been completely robbed by this fake company that might just be a scam.
Money Seekers..
by channi~ on 2019/08/23 14:07
Couple of years back I booked a ticket for a friend and I accidentally spelled the person name wrong. So I called cheapoair right away, they were charging me an additional 50$. Told them I’m not paying that and hung up, and called right back(thinking maybe I’ll speak to someone else) And it seemed like the same person and now they were charging me 60$ to fix the name, hung up and called a third time(still seemed like the same person)and they finally told me the truth I had 24hrs to cancel with no charge. Now the other day I booked a round trip flight through them and wanted to add a child to the flight going only one way. The person I was speaking to couldn’t comprehend that, so I said forget it I will call the airline. She said no give her a chance, so I did. Was on the phone with her for literally an hour thought she understood what I was explaining to her, took my card number and read out the flight she was about to book, and it was in the opposite direction I wanted to add the child. You can find some cheaper flights online from cheapoair sometimes, but after you book, just call the airline for any changes because all they want is money and they don’t care about anything else after they get there money.
Can not cancel the booking
by Culalam on 2019/05/01 20:30
I booked flights and 1 hour later I realized that I had selected wrong date. I tried the “ manage my booking” to cancel my booking. It’s didn’t work. I called customer service and on hold for 1 hour 23 mins. The representative told me that I would be charged for cancellation fee of $25. I told him that when I booked, there were the message showed that “ no cancellation fee with 24 hours”. I also told him the US law allows 24 hours period, therefore, I will bring this to the court if CheapOair charge me. Then he put me on hold for another 15 minutes. After the wait, he said that his manager have approved the fee waiver or $0 cancellation fee will be applied. He asked me for 1 time password so he could cancel my booking. However, when I asked for cancellation confirmation, he didn’t provide me. He said that was it and I should be fine. One hour later, I checked the app, my booking information still there. I also use computer to check for my flight and the information still there. When I called the customer again, no one picked up the phone and I was on the line for more than 2 hours. I will file a faulty report so other people can be aware of this company.
Problem not solve
by crazyricks21 on 2019/04/11 21:04
I love booking here till I had an issue just two weeks ago. I was booking a one way ticket for my daughter and the agent told me it’s better to booked two way even though she won’t use the other way ticket it’s cheaper he said so I did what he told me then when I went to the airport to pick up my daughter they told me that the ticket will be canceled because my daughter is ng with me yet, no one told me that will happen so I was furious and called them and that’s what they told me the same thing so here I was waiting for my flight at the airport and arguing with the agent and she told me that I have to buy another ticket for my daughter so I didn’t have a choice but to get another ticket and she told me that they’ll review the problem and will get a refund from them. Till now didn’t here anything from them. I’ve been using this website for awhile and love it now I don’t even know if I should trust them again. I bought so many tickets from them coz it was easy now no clue if I still use it. I was really disappointed after that plus not hearing from them.
Would give zero stars if I could.
by Gor805 on 2020/03/22 06:30
This company is a racket. My flight had canceled by the airline due to the Covid-19 outbreak. I had purchased the ticket through cheapoair so the airline told me to call them. I had also received an email from cheapoair telling me of the change. When I called cheapoairs customer service line (which was the only option) the woman was kind, but told me I can only get credit with that airline. When I expressed my dissatisfaction, she said I could be transferred to the cancellation department (why wasn’t this just offered) and insisted I just take the credit. I refused, so she then said she would transfer but warned me that calls were getting “dropped” when transferring.... so I wait about 30-40 mins and the wait music stopped rang once and said the number is no longer in service or had been disconnected.... so basically cheapoair will literally do everything in their power to not refund you. I had cancelled about 8 flights for this last Europe trip planned. Orbitz, Kayak, Kiwi, Norwegian air, all refunded me because of the covid. I’m just left dealing with scandalous company. Will NEVER do ANY kind of business with them every again.
Cheapoair are scammers
by peel40 on 2019/10/09 00:49
I will not use their service again they have the worst customer service. The people on the phone are nice but it’s hard to understand them because of their heavy accent I needed to change the spelling of a name that was spelled wrong they tried to charges me a hundred for each name they miss spelled the lie and tell they are going to fix it sent them our passports and as we did they did nothing but kept asking for money’s when I refused to pay it cause the airline told me that charging that was ridiculous they said the would do it for 75 dollars per name correction finally they said the would do it for 25 dollars I never returned their call I went in my trip without incident thanks to American Airlines I will never use this service again total scam
Price gouging
by HarleyBikerDude on 2019/11/23 16:07
I just got off the phone with one of your representatives about changing my return flight from Vietnam. I was quoted for $877 to change the ticket. I have been flying for 20 years and this is not my first time I had to change a ticket on a return flight. I was not happy with the quote and he kept on insisting to take it out of my card. I was flying threw American Airlines. So I am quoted for $877 and a one way ticket was for $751. How in the hell you think I’m stupid. So my round trip that I paid for $1057 from Jackson MS to Ho Chi Minh City and all I needed was to change the going home date and I was going to be charged more than a one way ticket. I even told the man no but hell no I&#39;m not doing that for $877. I told him I’m calling American Airlines to change my ticket. He insisted that they will not make the changes and that their is no way he could get it changed any cheaper and I will be charged $877. I kept telling no I’m contacting American Airlines. I hung up the phone and I contacted American Airlines and within 10 minutes I had my flight changed to the new date and only cost $350. As of today you just lost a customer. Very disappointed on this.
Stay away from this company
by Khashook on 2018/10/26 07:22
I booked our vacation tickets 40 days in advance before my vacation, a week before trip Cheapoair called and told me airline changed the schedule. I asked them to let me research and I&#39;ll get back to them. I called them, I was on hold for 25 minutes and then they said I have to pick the new schedule that they force me to take with layover time of 25 hours! after being on the phone for 2 days each time average 2 hours they didn&#39;t do anything, they didn&#39;t take responsibility or find me a ticket with better hours, dates or airline. They have untrained staff, supervisors with no power and poor customer service. Anytime you call you have to waste minimum 2 hours of your time. They insisted to give my money back and full refund me to not take the responsibility. I told them you canceled my flight a week before the flight and you want to refund me? what can I buy with that money a week before my vacation? Wrote the email for CEO and no answer either. I found my ticket somewhere else and asked for full refund and guess what? it takes two months to give my money back. I want to sue them.
Horrible service, money hungry, DO NOT USE!!!!!
by Amber Stephens1209 on 2020/04/07 17:17
I booked a flight for me and my 3 year old son a few months ago before the virus was bad and I added insurance to both flights. I booked the flights for the beginning of May to visit family. I recently found out that I am newly pregnant which puts me at a higher risk, I am also unemployed now, so I have tried calling, emailing Cheap O Air, no response. I tried canceling my flight through the app and not only did they want me to pay $90 for both flights to cancel them, but they were only willing to give me a voucher for half of what my tickets were even worth. They keep sending me emails everyday making extreme changes to my flight and now I have to try and contact the airline directly to see if they will give me a refund since it’s obvious cheap o air doesn’t care about the people at all. It’s really sad to see companies not helping communities and people during this time. It is sickening. I will make sure to post on every social media site about how terrible you people are! And I will NEVER book through this app again.
Save Yourself From This Scam
by Ash655321 on 2020/05/27 23:59
This app &amp; website are 100% a scam. You will not save money, they will manage to scam you out of more money than you even agreed to spend. They took an extra $434 out of my account without my authorization. Their customer service is nonexistent. You have about a 3% chance of actually getting through to someone after being on hold for hours on end. When I did finally get to speak to someone, they wouldn’t listen to me &amp; insisted I was wrong. They charged me for features &amp; amenities that aren’t even available on the airline my flight was with, for that class of ticket. I was luckily able to dispute the charges with my bank &amp; got a full refund. Do not ever book anything through this scam, you will instantly regret it. Use Google Flights to track prices &amp; book directly with the airlines. After a total of 8 unauthorized charges, these jokers charged me over $1400 for a round trip domestic flight for basic economy. I could have flown first class &amp; booked directly for cheaper. Beyond a joke. Stay far away!
Okay experience
by M1k40 on 2019/12/24 08:20
I had a so-so experience with cheapoair. Yes, I was able to get cheap tickets for my flight and choose my seats although with some up charge; but, the app is very difficult to navigate, and with all the constant promos going on everywhere, sometimes you can’t even get to necessary actions on your booking. Even though I chose the option for the company to check in for my flight for me as soon as check in opened up and send me the boarding pass, they never did and I only ever got my flight info because I got nervous and downloaded the actual airline app and did it there. Thank goodness for that. I will probably not be using this company again. If I do, I will have to make sure ahead of time that I can check in to my flight manually. Update: I finally did get my boarding passes sent to me three hours before my flight. So at least they did get them to me.
Previous “ scam “ review
by pheleps on 2020/04/22 09:13
I am surprised n even shocked at your review. And also so sorry you went threw so much. Is it because of the constant changes of flights n diminishing flights due to the covid19 virus. I loved my expierence with this company. They put me in a window seat, my preference, directly behind the wing, also my preference. I was in B boarding which was pretty quick since it went up to E and F. The price was slightly lower than the aircraft company, and the planes are exactly the same. I got an itinerary as well n boarding pass on my phone for my flights, both ways. I’m sorry you had that’ you had this experience . I’m sure if given a proof of the transactions they will compensate.
Customer service is lacking
by smokediver68 on 2019/03/16 03:30
I got this app years ago but never booked until today. I do not use the email address associated with my Facebook account and cannot access it. While I did get a confirmation sent to an email I can use, since it was different than the one I used to log into the account (by way of that little Facebook button) not only can I not get the rewards, I also cannot see the trip I booked within the app. Customer service does nothing but give you email addresses and cannot help. The idea behind customer service is to help, not just provide the buyer with multiple paths to create more effort on their part. When you do that, customers are more likely to spend that energy in, say, writing an app review telling people to use Travelocity or Expedia instead. I’m not bothering with emailing people to get rewards bc I don’t need rewards points for something I will never use again!
UNABLE TO EFFICIENTLY DEAL WITH COVID19 crisis
by Ctoandasan on 2020/03/17 01:54
This ongoing crisis has exposed the weaknesses and efficiencies of CheapOair. Because one has to deal (speak/chat) directly with an agent just to cancel (not even asking for refund) a flight because of travel restrictions, and because of the high volunenof calls, one has to wait for hours (if you are lucky!) just to be able to get through. How about those outside the US, spending money on an overseas call? The app shoud just feature self-cancellation with an automatic feature that waives cancellation fees based on the airline advisory. I understand CheapOair will still charge its own. Ancellation fee ($50?) and that’s fine and the agents xan be paid out of these fees. But MAKE IT EASY FOR CUSTOMERS TO MANAGE THEIR BOOKINGS!!!! This crisis has ezposed the disadvantages of dealing with third party online travel apps. They may be good for comparing fares but not for booking flights. Better to book directly with the airlines. Customers will learn from this crisis. Third party online travel apps will be shunned.
Worst customer service
by monitza78 on 2019/06/24 20:41
Got an email for flights to Las Vegas I called cheapoair customer service because I had purchased two tickets but at the rate that was sent to my email was a lot cheaper and decided to take my Two children with me instead when I called the guy was very rude I gave him all the information he asked for and then gave me a quote a lot higher then the one I was seeing on my screen I asked why and he replied with then you book it I told him I can’t they are both minors he said you can just change the DOB he kept going on I felt so pressured not thinking right I went ahead and purchased the two tickets when I gave him the booking number this guy starts laughing and said well that’s why it’s so cheap it’s a one way ticket I told him how can it be a one way ticket if it asked for the return date and then transfer me to a different department where they charged me to cancel the tickets worst customer service ever will not due business with them ever.
UPDATE:
by 9thLife on 2017/11/30 15:40
Original review below. Thanks to developers for the response, better late than never. Your whole response could’ve been simply , “no, the app cant do that” as opposed to repeating what I stated already as the entire POINT of the concept; that groups of people flying all together sometimes find it easier to book all tickets at once, but unless you book your own single flight you cannot access the info on the app, so this app is NOT for your needs. Great. Got it. Sheesh. Original review: It looks like I cannot use the app to track my booking because I wasn&#39;t the one that bought it. Under &#34;My Trips&#34; the screen pops up as &#34;No Trips Found&#34; with no place to input a booking conf number which I have because my kid bought my plane ticket for me. So maybe the app would be great if I could use it... We did find the cheapest tickets via CheapOair but the app seems to have this one loophole for me or anyone else who didn&#39;t buy their own ticket.
Sketchy customer service lines
by Olvi94 on 2020/05/04 17:36
As i was cancelling my flight due to COVID-19, i was given the option to choose how i’d like to proceed with the cancelling. The options were full refund or credit thru the app. I selected full refund and was charged $35 however i had included flight insurance on my ticket and was not made aware of the $35 cancellation fee. I call customer service because im seeing this credit for a next flight on the app (which i did not select as an option) and after being on hold for an hour this guy answers, asks for my booking number which i give to him, and then proceeds to ask for more information that should have appeared after being given the booking number so right off the bat im thinking its a scam. Couldn’t understand him very well, had some weird noise in the background going on, and just wouldnt answer any requests of being transferred to a different agent. Dont think i’ll be seeing my refund...
Ok for Cheap!
by Kimasuda on 2019/01/24 16:46
The flights have been ok so far. The first one with CheapOAir was bad. The flight was late/cancelled due to weather, and therefore missed my connecting flight. None wanted to help me because I got Basic economy which is the lowest! Get the step above! The worst is the ‘Travel Mate’ Tavel insurance!! For a lousy $40-$50 for snacks and dinner that I charged due to being stranded at the airport, they wanted a personal written letter from the American Airlines about the delayed flight! It took months to get that. I got a legal service, faxed all my paperwork, and then Travel Mate wanted more plus the tiny receipt (1”x1.5”) for dinner, etc. I didn’t get a receipt for coffee, water, etc. By this time, I couldn’t find the tiny receipt, they never paid a penny! In fact, each time they stated they needed more paperwork, incomplete, etc!! Travel Mate is the worst!!!😩😡
Last minute flight out of NYC
by wifey1991 on 2018/07/23 21:54
I needed a last minute, same day, one way flight from LGA to DEN. As I was looking at your app and entering my credit card, I was told the flight was sold out. I bailed on entering the rest of my info. A customer service rep called me back immediately to see why I didn’t finish with the reservation. The gentleman found me a flight out of JFK (no more available at my price point at LGA) at a reasonable price. He worked with me for 20 mins while I verified information and asked a lot of questions. He was amazing and very thorough. He even gave me a few reward points for booking with them on the phone. You now have a user for life.
Bad service
by diana valentina on 2019/12/18 05:32
I had a call for two hours where the first advisor victor whose last name I look for my flight took my information and agreed to proceed with the payment when it did not take more than a minute to tell me that my card did not pass and I told him I can repeat the number of the card and I stop talking and I didn&#39;t hear anything else! The call went on and I called from another phone where the acessor Stefany Santolla answered me when I told her what had happened and told her the name of her partner “Victor” told me oh he went to eat if he wanted to give me his number and in a Time your break is over he&#39;ll call her! I was very upset and asked to speak with a supervisor and he told me that they were in a meeting and I had to call in 2 hours to be able to talk to someone so he offered to assist me where my rate went up $ 150 dollars because it took me more than an hour to buy the ticket
Terrible customer service
by YoungReason on 2020/07/03 19:40
I ordered my wife a ticket to come see me in Alaska from Chicago. We were skeptical but gave it a chance anyways. Once we booked it the flight schedule changed several times and we didn’t know about it. Once the day finally came for her flight she tried to show her ticket and the airline said it didn’t exist. Then they looked further into it and they told my wife that the flight was moved 4 days from the original date. There was no communication between Cheapo Air and my wife. We tried contacting them on multiple occasions and we were placed on hold for more than an HOUR with horrible customer service. I would not recommend you using this app at all. This is a warning they won’t communicate with you when things change and when you try to contact them about it they’ll keep you on hold until you hang up.
This is the easiest travel app I’ve used so far
by FoojyPod on 2019/09/23 07:00
I think I have used every single application, online website, Travel agents, phone service direct with carriers, online chat service, but this one Is the easiest one I have ever used it takes fewer steps and less time to change the settings to allow you to search for alternate times dates routes and options to pick the lowest price. For example the other three services that I tried came up with flights for over $800 using CheapOair I was able to find a flight for $270 by simply changing two of the parameters. Saving that kind of money is what it’s all about!
Horrible experience
by Vlad_dotsik on 2018/06/26 20:02
Do not get anything through this company they costed me so much of my time and money and running around it’s insane! I got insurance on both my flights just in case something went wrong, booked my rental (payed for it), booked an air bnb (payed for it) and the tickets (payed for it). 3 flight cancelations, spent 5 hrs sleeping on a floor of an airport then another hour in a plane that wouldn’t move, arriving 10 hrs later then I was suppose to so I go to ask them to reschedule my flight back due to me being extremely late and they tell me it’s not their jurisdiction talk to our insurance company, they say I won’t get my money for 30-60 days mind this I just spent over $1000 and they are telling me that there is no way to change the flights or anything like that smh also spent like 5 hours with them on the phone trying to get all these issues resolved... never again
My Milwaukee Trip
by OkenSue on 2018/06/21 20:17
I didn’t know I would need to download United’s Ap to receive notifications of flight changes. I signed up with CheapoAir for updates and received none! Our flight out of Milwaukee was cancelled and we were rerouted but I had no notification! Not from CheapoAir and not from United! I don’t know if this is CheapoAir’s fault or United. Everyone that had the United Ap was notified apparently. And I’m not a big fan of United. Been stranded by them before. Loved our Alaska Air flight however! The one thing that I liked about CheapoAir was the guy calling and asking if I wanted to select our seats. On the way back those seats didn’t matter though with our cancellation. We were at the mercy of the airline and we had our 4 yr old granddaughter with us.
THANK YOU ❤️
by Svetlana Bsksheeva on 2019/12/18 14:40
Thank You so much! For everything! Im Truly appreciate for Greatest Professional service! 😁🙏😉🙂 I accidentally booked the wrong dates and were nervous because I had limited time &amp; money for my trip! I didn&#39;t knew what to do &amp; how long it takes to cancel or correct transaction! I found option Chat Online with customer service and their Response was immediately as two seconds! They are helped me in less then 5 minutes and corrected everything. As i wished! Person at customer service was waiting for me patiently until I login to my email address, was very polite and helpful! So easy 😁❤️
Sick over this
by Dancergrrl054 on 2018/09/12 11:16
If I could give them 0 stars I would. We bought airline tickets from cheap o air for my father in law to come to visit last month. His flight from Chicago to NY was delayed for over 7 hrs leaving him sitting on the closed airplane until spirit airlines finally cancelled the flight. Sitting on that plane for so long made my father in laws asthma act up and he was so sick he could no longer travel to come and see us. When we called cheap o air to get a refund, they refunded only the portion of he trip That THEY cancelled. They would not even allow us to change the date of his return ticket with American Airlines. He was too sick to travel because of them leaving him sitting in a plane for so long and then they cost us over $200 for a ticket they wouldn’t even allow us to transfer to someone else or change the date until he felt better. Shame on them.
Thumbs up
by FDonaldC on 2019/06/30 14:20
CheapOair has a lowest price guarantee. When I booked my last minute flight the day before departure I noticed they had the cheapest flight just a little over $200 so I booked it. The email confirmation was readily available. When I went to print my ticket the price had decreased to $177 including my bag. This was my first time but it certainly won’t be my last time. Thank you. I used another company I never received any emails and changes such as delays to my trip nothing. The day I left the weather was horrible I received continued updates. So far so good I’ll definitely use it again.
Very unhappy - want $ back to purchase GC elsewhere
by Blah blah blah X6 on 2018/04/30 12:57
I recently bought 9 $1000 gift cards for my team members as a sales gift. Two of the tried using them online and your system said it worked when they checked out you charged their credit cards the entire cost of the trip they called your service team and had a terrible experience. Your service team would not apply the GC to their purchase. Was I scammed!!! Another team member tried to apply it to a bundle trip called your service team and was told they could only use it towards air. This has been the most embarrassing experience for our company. I want to@return all these GC and purchase somewhere else. This suppose to be an award that they could use for wining s sales contest and has turned out to a nightmare. I want to return the 9 GC I purchased for 1000 they are worthless.
Great customer service 👍🏼
by MemphisMan30 on 2019/12/15 02:06
We booked a recent flight to London and Johannesburg South Africa, booked it on the app &amp; shortly afterwards we received a phone call, the finalized our tickets by selecting our seats &amp; helped on each leg by keeping layovers minimal &amp; getting window seats, awesome service through and through I added the reservation to the Lufthansa app and can see the seats and info all there I wouldn’t hesitate to recommend them in the future, this trip is still several months off and any time a flight changes I get an instant email! Keep up the good work!
Beware! They will take your money and screw you!
by pashane0522 on 2020/06/28 02:31
If there was a negative 5 stars, they’d have it from me! I’m no stranger to flying, with over 1,000 successful flights behind me, I’ve experienced a lot and with many ways of booking and many different airlines also. They took my $780, booked my flight and gave me no other information... I literally had to call and sit on hold for 5 hours to speak to someone who told me to contact the airline I’m flying with then immediately hung up on me... now my flights have been cancelled, can’t get through to anyone and the airline cannot help me with my problem since cheap o air uses a different address than your home address and don’t tell you that. So good luck verifying that it’s your booking!!! Don’t use them... I’ll be contacting my lawyer about this and I absolutely will sue them for the hardship!
READ 1 star REVIEWS
by TaylorMGK on 2017/11/08 00:40
Initially when you enter your destination, the 1st option on the site seems to be the cheapest. I selected this option because duh &#34;CHEAP-O-AIR&#34; right ? Wrong this flight had a different date &amp; location which I was not aware of until I received an email confirmation after my account had been charged. I called to explain my mistake &amp; see if they could change the date but I would be charged a fee to change the date or a $50 fee to cancel all together. How does a business operate like this? The location I entered should have been the suggested flight option this is very upsetting &amp; I cannot afford to do either option at the moment so I am hoping I can dispute this charge &amp; find a flight elsewhere. After readying more reviews they apparently change the dates of your flight all the time
Will never use this site/app again
by Tee Luka on 2020/07/05 01:13
Their communication and customer service needs a complete over haul. Flight was changed then canceled. Checked the status of my flight everyday with no changes made. Website and app showed my ticket status as confirmed for the date and time I booked for. No email saying flight was canceled. All they send you is a generic email saying there maybe be a status update to your booking and to keep checking your email for updates. The airlines I was assigned to was United Airlines. I called their customer service and they basically blamed CheapOAir for everything and then hung up on me after I asked for the the agent and his supervisors name and ID #. Horrible horrible service on both sides. The discount on a flight is not worth the complete frustration in dealing with those 2 companies.
Flights yes! Adding cars or hotel not so much
by Liviamarie12 on 2019/07/15 23:58
I loved and had no issue booking my flights to and from for my vacation.. unfortunately my flight was a little behind leaving Louisville so I was behind on getting my car rental (since it was thru a 3rd party with the car rental .. 3rd party being cheapo air) I lost my reservation and deposit.. I’d understand if it was my fault but they need to have better regulations and policies for issues such as bad weather or any reason a flight is delayed, when the customer is not at fault. Luckily the rep at the car rental was used to the 3rd party fault and helped out so much! Cheapo air needs to review this policy or refund the “deposit “ when is isn’t their clients fault.
Happy with the price, but the app should be fixed
by 22-89 on 2018/08/07 17:00
I purchased two tickets from Chicago to Changsha, China. The price was almost unbeatable. I am living in Ann Arbor, MI, so I should depart at Detroit airport, but on June, Delta’s official price is almost hit $1000 per person. Then I found the ticket from Alaska Airlines at here. Although I need to pay Amtrak for Ann Arbor to Chicago, it was still a great deal! But the problem is the app, on App Store’s preview, it shown as optimized for iPhone X screen, but the fact is it didn’t. So I want the programmer to fix the problem, so I and so many other iPhone X users will be happy with it.
Great savings bad representative.
by Will Collazo on 2020/06/06 14:53
Great service great app. With the exception of when I called customer service to ask why I couldn’t pay with my cheapo card. The lady said you can’t book for more than eleven months. When I restarted my concern she replied let me check with manager and hung up. The app has the tickets I wanted. Why wouldn’t it let me pay? I know she hung up because she had my number and never called back. I figured it out myself and saved hundreds. Love cheapo air. The rep named “Heavenly” or whatever her name is not so much!
Horrible customer service!!!
by LoganDGC on 2020/04/10 05:22
The app is ok. Once you have any question or problems, the customer service will not be able to solve the problems. Every time you call, you would better have at least one hour to wait for a representative. When you talk to a real person, listen very carefully, especially when English is not your first language. It’s hard to understand them, and they are not very patient. Once they get an chance, they will transfer you to another department right away. And you need another 30 minutes waiting for someone to start everything over. I tried online chat. The system doesn’t understand the question and need one hour to get a representative. Talked to so many customer service, this company is the worst one.
Worst flight booking service ever
by invester.broken on 2019/10/31 14:54
I booked a long flight with Cheapo air for December. Then one their agents called me and said I can book flight seats through the call and booked flight seats for whole journey. He charged a fee of 26$. He gave me seat numbers I wrote them in a book. Then he said Cheopo air would send an updated itinerary as soon possible. They never did. Now when I call them to check they have charged that 26$ as some priority service thing and not for the flight seats. They are asking me to pay 90$ for the flight seats now. One is a 10hr flight. The new agent I contacted even said one of the seat number given by the previous agent is not even in the flight. Cheapo air has the worst customer service and worst service overall. Scamming customers. I DO NOT RECOMMEND EVEN TO MY WORST ENEMY.
Our trip
by Seniorathome on 2020/04/29 00:00
My wife and I had planned a trip back East from California, to see family ( my grandson) and enjoy some down time. Then Covid-19 Unraveled all of our plans. Being seniors, me 76y/o and my wife 67y/o, we have been in self quarantine. Canceling our bookings has been a struggle. Trying to get to a person who was able to help us was impossible. We so far have been able to confirm our booking cancellation for the flight going back East but we are still awaiting cancellation confirmation for our flight back home. We know this was a difficult time for everyone. Hope the future will bring better days and we can fly safely again.
Lifesaver
by Penguingirl322 on 2018/12/05 11:32
When I had to find two separate flights for two holidays and all I could find through the airlines was too expensive, I turned to CheapOair and got a great rate on one flight and a decent rate on the other. For years I haven’t been able to get an acceptable rate at the local, regional airport, but this time I was able to get two. Not having to drive two hours or more to a larger airport has taken a tremendous burden off of me. Thank you for making that happen. I highly recommend this app.
Never buy a ticket
by gee7898 on 2020/03/21 14:51
Yes I have used this sight three times and called them every time to make sure it was all correct they assured us that it was till we get looking at paperwork sent for flight information and was changed every time and names not right have to pay them again for there mistake I travel with 3 people every time not worth paying for this place go directly to airline get flights might be few bucks more but flights don’t get changed all time with more layovers all time bought with no layover and know have 3 hr layovers and have to pay for correction on names never buy anything from here no refund or anything to change dates even when broader close from Government saying no travel they said read policy
Forever my favorite booking app
by Loalmod on 2019/04/28 18:15
I’ve been using CheapOAir for years. I always find the lowest prices here. Everything is so easy and convenient. I earn points that I can later use for flights or hotels. The only setback is that different than most of the loyalty programs out there, points do expire with ChOA. I’ve recommended this app to every single family member and coworker, they tried it themselves and they all love it! I don’t put myself into the hassle of having to navigate a million pages comparing prices, I know I’ll end up finding the cheapest price here. Forget about Kayak, forget about that Hopper website, CheapOAir is the real deal. I am forever grateful for the people that founded this platform, it allowed my wife and I fulfill many travel dreams/goals.
App is Awesome (Trash if your military)
by Steviestonee on 2019/08/13 06:37
I used this app to book flights for me and my family this last month and it went smooth till we had a medical emergency. Then I was transferred for 6 hours I called once and hour and got different answers every time. Overall had a really bad experience the insurance saved me but we will see how the process goes cause they are making me jump through so many good to get a refund. Just something to think about thanks for reading. Good luck
Excellent Service!
by mapudayo on 2018/05/20 14:23
I’ve used this service twice now and they’ve won me over as a customer for life. Great prices both times, but the second time, there was some kind of problem with my online booking. They called me and rearranged everything for me over the phone for even better flight times than I originally had AND for $300 LESS than before! I mean, what kind of company does this nowadays?! Excellent customer service. I’m telling everyone about them. Simply awesome.
Horrible experience
by StevieWonder100 on 2019/09/08 18:18
I cannot begin to express how awful it was to work with CheapOair. I’m sure it’s fine if nothing changes with your flights, but they are the worst to deal with if anything changes for your flights. Several customer service calls lasting 1-2 hours+, endless transfers, a non-US customer service staff, constant confusing &amp; misleading up-selling, an app and website that can’t process changes, cryptic emails saying there are changes to my flights with no actual information telling me what changed, and no clear answers to my questions have led me to never want to deal with CheapOair again. It’s not worth any money saved to deal with them again. Definitely avoid them at all costs.
Very simple to arrange flights
by TBear 2 Day on 2020/02/18 20:43
I’ve used this app for 4 years now. Very simple to navigate through. They keep me well informed of plane changes and gate numbers and time delays while in route. I seem to travel on busy holidays and appreciate the info they send. Some weather delays have been extreme. Prices are more then fair. Talking to others while in flight I’ve found my ticket has always been cheaper then the person I’ve sat next to. My go to when ever I’ve wanted to fly!
Thank you so much
by Quez88 on 2018/12/01 02:47
I want to thank cheapoair for everything. I have booked two round trip flights with them in different months of 2018. It was my first time flying in June and I was so nervous. I never seem to have a problem when I get to the airport I just hand them my passport and everything is taken care of. I will recommend them to anyone and I will always use them. Depends on my girlfriend schedule I will book a trip to china again or Thailand in 2019. I appreciate everything.
No problems at all
by Teacher City on 2019/02/10 15:53
I booked my trip to Florida through here. Never been able to get a flight to Florida for under $200 round trip. Of course I knew if I wanted cheap I was gonna have to deal a lay over some where and deal with a red eye. But it all went smoothly. I even got zone 1 boarding for paying for my luggage online and I got all isle seats which is what I prefer. Even my cheap car from ACE went without hassle. I will be using CheapOair again for my next trip to Alaska in May.
Bad App
by NoGameLost on 2018/09/18 10:49
I booked my flight in a computer as I usually did in the past, but this time though it might be good to have the App on my phone as well so I can have my schedule and also book hotel or other flights on the road as I am touring Europe. The App is not functional and when I contact support through chat, they have no clue what to say. They recommended to reinstall it which I did and telling me wait a couple of hours, which I have. Needless to say, I wasted so much time for the last 24 hours still not able to login. Developers are you looking at this? You have work to do. Seriously, I do not recommend this App. It’s a waste of time. I may look into other Apps just to make life easier.
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