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App name
CheapOair: Cheap Flight Deals
Description
CheapOair lets you know when to buy cheap flights. Simply keep an eye on a flight and get a notification when the price drops! CheapOair is like having your own super-fast, all-knowing travel agent that analyzes flights daily from over 600 airlines, and lets you know the best time to book on the go. KNOW the best time to fly and buy! WATCH a trip to receive price alerts. BUY in a single tap with Apple Pay. FLY with extra savings in your wallet. CheapOair is an award-winning travel app. No spam. No ads. No popups. Just the confidence you’re booking smartly. • Free 24/7 phone & chat support. • Save on last minute and hacker fares. • Pick your favorite seats on the go. • Share your trips directly in iMessage. • Earn up to 2X points in the app! CheapOair Credit Card Get and manage your CheapOair Visa Credit Card right in the app and earn 7x Reward Points on all bookings! CheapOair Love - Travel Weekly Magellan Award – 2018 Silver Winner - AVA Digital Awards –- 2018 Gold Winner - OMMA Awards – 2018 Winner: Online Advertising Creativity - American Business Awards – 2018 Bronze Winner: Most Innovative Company of the Year - Hermes Creative Awards – 2018 Gold Award: Social Media Valentine’s Day Fiji Sweepstakes Campaign Say Hello! Facebook.com/CheapOair Instagram @CheapOair Twitter @CheapOair
Bad updates
by Shaihnag123458500 on 2022/01/21 18:03
The app said the flight was at the wrong gate in the wrong building of the airport. Will never use this app anymore.
Terrible Customer Service.
by Filmguyysernane on 2022/01/20 10:05
I was told that i would be able to cancel flights due to uncontrollable circumstances such as testing positive for covid, family emergencies, etc. As soon as I got covid, I called their help center to try and attempt to move my ticket, or at least get a refund for it. I call their customer service, immediately get put on hold for an hour, just to continuously be put on hold again and again after finally getting help. Their agents are all very difficult to understand, and not much help. All I was told was that there was absolutely nothing I could do, and that I would lose my money, even though I even paid the extra money for travel protection, which by the way, is a complete scam as some agent over the phone told me it was only valid for 24 hours? Are you kidding me? You can literally cancel a ticket for FREE within the first 24 hours, what in the world is the point of travel protection? There goes thousands of dollars. This app is a joke, I’d recommend using an actually good app to book flights like Expedia. Never had any trouble with them. Taking my money elsewhere.
Excelente
by amanditabella11 on 2022/01/18 01:22
Voy a Costa Rica tremenda oferta
Don't make reservation by Cheapoair
by moodi110 on 2022/01/17 18:25
I do not recommend this to anyone. I booked my ticket from this website with Frontier, and they automatically picked an alternative date which I didn't even ask for. I called them, and they said, sorry, please get in touch with the frontier; we can't help you. I called frontier, and they didn't refund me, so I lost money, and I had to buy another ticket with United. This site is not good at all
Grandioso
by frda12 on 2022/01/16 06:19
Me Encanta que encuentro vuelos súper económicos y fácil de reservarlos😘
Bad Customer Service
by zaytiggy4real90 on 2022/01/13 18:46
I recently bought a plane ticket this my second ticket I bought this month. I jus don’t like how the people from this company calls me and harass me about buying extra features for my ticket. After I said no they kept asking me about different plans. I jus think it’s rude and a lot people don’t have a lot of money that’s why I bought my ticket a month early. I would appreciate it if those people don’t call me anymore and jus let me gone about my business. Thanks
Worst traveling company
by yakroush on 2022/01/11 19:17
The worst customer service!!! I can’t believe it’s been 2 weeks I’m trying to reach and no one is solving my problem! (I just want to cancel my booking because the airline changed the date) I said that I’m okay if you took the service fees ( which was 140$) and now no one is answering my phone calls or the chat i was waiting on the chat and the phone calls and when it’s my turn they disconnect the line and the chat the same it was disconnected and have to wait again in the queue.
Not honestly
by yorgozo on 2022/01/10 12:46
I am a loyal customer last time yiu changed my ticket time and yiu promise to fine me 50 $ back and you did not also could not use my point
SCAM!
by Roy(⌒-⌒; ) on 2022/01/04 14:13
I highly do not recommend this greedy, unhelpful, scamming app. These literally will do anything to take your money away. I payed extra if any circumstances were to occur, I’d get my money back which happened. Then I called asking for a refund and they said it’s impossible (although I paid for the insurance). They said they contacted the airline & told me to contact them to get my money back, which I did and the airline told me they never received a call from “CheapAir”. Don’t waste your money on these scammers.
Payment section not working
by DanielMishra on 2022/01/02 23:17
Payment section not working. After flight selection and passenger info, payment section goes blank.
Fakhroo
by Aldooha on 2022/01/02 14:42
Helpless & careless with your customers after purchasing a ticket
Customer service is nonexistent
by Furthmanin on 2022/01/01 23:05
You can’t reach them by phone, you can’t reach them to their chat. Customer service is terrible. Also I got better flight prices on another online flight agency. Cheapo air ain’t that cheap!
100%👍🏾
by Enil García on 2021/12/30 19:17
👍🏾👌🏾
Ship air
by tesoro blanco on 2021/12/28 17:46
He usado shipoair por mucho tiempo y siempre me an resuelto 👍✅ Thanks 🙏 for your help I like that app’s Very good 😊
Bad service
by teweLuli on 2021/12/27 23:32
Worst website ever. First of all they are not cheap and they have the worst customer service.
Never answer me
by SandrinaLove on 2021/12/25 13:18
They don’t take the call when I call them since when I buy my ticket, and they don’t answer the email too. This is so bad
Worst customer service
by Itcrashesallthetime on 2021/12/24 16:54
This is the worst customer service travel agency I had ever dealt with. If you are looking for a cheap flight and are 100% sure you don’t need any post sale support then fine. However, if you think you need any kind of support, this is the least flexible travel app and customer service you will get. Book carefully
Cant cancel and have to pay for cancel and dont have a refund
by danny_ng8686 on 2021/12/23 05:29
We booked a trip to thailand then we have to cancel the fly because thailand closed the country . I had call them for so many times but no one answer untill last time . Its not our fault but we still have to pay $50 for cancel , event we have to pay but they DON’T refund the money to my account . They over charge $39.99 for some thing , when i ask them they dont known either . 🤷🏼‍♂️. Totally we dont have our trip . No rufund and pay for cancel fee . And i dont know where is the money go . They told me if i want to book again n use that credit i have to call them , if they agreed to use it ( oh my god , its our money ) i have no idea . I feel like i lost all that money . I never book any thing on this website again and i will let every body on facebook , ig and more more on socail media know about this issue .
Zero star don’t book through this agency
by Dale Duro!! on 2021/12/18 05:19
Don’t book your tickets here. We were in an accident and got to the airport late and unfortunately missed our flight and they are not helping us in anyway. I was on hold for over an hour for record of it and they would hang up on me. They are keeping my mommy without assisting me. Please don’t do it they are stealing 4,000 from my pocket
Terrible
by hgytere on 2021/12/17 13:18
Their customer service is absolutely disgusting. Don’t ever use this app for flights unless you want headache.
Great if you want this...
by more than one chance on 2021/12/13 02:06
If your looking for garbage agents that have no intention of assisting then you found the place for you... or maybe looking for crappy recommendations and crap algorithms to get you right where you don't wanna be then this is for you! Best advice use then whenever your having a great day just to ruin it if your into that.
Glitchy app, bad customer service
by dakotalr11 on 2021/12/11 14:47
The apps chat feature has failed me 3 times now. I have waited in the Chat Queue for it to be my turn just to send one or two messages before being “Disconnected”. In which case you have to start over in the back of the queue. The customer service doesn’t seem to really do anything, besides refer you to the airline.. After having trouble with the chat feature I called. I get ahold of someone to let them know there was a typo in my name for the booking (my fault) and I would like it changed so I can check in. I’m told I have to do it at the airport with the airline… Seems like something a travel agency could fix but it was my fault so I couldn’t be too angry. I would have liked to check in prior to getting to the airport and get my boarding pass electronically but again, it was my mistake so I’ll do what I have to to fix it. I got the typo fixed at the airport with AA. However my seat selection was wrong. AA tells me to contact the agency I booked through because they do not have a seat selection. CheapOAir tells me they can’t do anything about it, or refund me because they paid AA for the seat, and I would need to contact AA. AA can’t do anything because no one paid them for a seat selection. This seems like a scam to me and cheapoair just pocketed my $38. So instead of sitting in the window seat near the front of the plane, that I paid $30+ for I sat in a middle seat at the back of the plane. This was a red eye flight and I was planning on sleeping through, which is why I paid for a window seat. Instead I sit three rows from the back of the plane between two people. CheapOair will not refund me for my seat selection. I will not be using CheapOair again. Overall the incompetency was not worth the discounted ticket price.
So amazing
by akamaidnakakanakakaoamsnalq on 2021/12/11 04:10
We have been using this since 2017 and honestly always the number one service very easy!
Good deals
by promcra71 on 2021/12/09 20:45
Good deals
The worst travel agent ever
by cancelmytripyoumf on 2021/12/08 09:34
They do whatever to stop you from canceling your trip.
Cancellation fee within 24 hours
by aviral2223 on 2021/12/08 03:42
They still charge a cancellation fee ($35-$75) within 24 hours of booking. They just pocket it as all airlines have free cancellation within 24 hours.
Overpriced ticket
by m00kman on 2021/12/07 21:26
Fees are way overpriced! They charge way to much for changes. Go directly to the airlines for cancellations or changes. This company will try to take as much money for minor changes.
Outrageously Hard to Cancel Booking!
by hgf G on 2021/12/07 20:26
Beware. There is no way to cancel a booking within the app or by any other reasonable means. Expect hold times exceeding 1-2 hours if you attempt to speak with a representative. Selling trip cancellation protection that can never be realized is likely a form of wire fraud as well as a breach of App Store terms/contract.
The worst app
by nopuedesre on 2021/12/07 16:04
This is a scam when you buy the tickets it doesn’t specific what kind of tickets you purchased and when you call to get any change or money back they said you purchased cheapest tickets is not refund and you can’t make any changes. Bad customer service as well
Won’t refund me my ticket
by Noseyreporter on 2021/12/06 20:32
I canceled my flight two weeks out and they won’t give me a refund. Ticket was over $1500 dollars and they won’t even help me
Loving it
by emmmmmmmmooooooo on 2021/12/05 01:14
It’s just easy fast and convenient to book a flight.
Chat
by Winky321 on 2021/12/04 15:47
The chat wouldn’t let me respond
The best!!
by teguscath on 2021/12/02 21:47
CheapOair is the best place to find flights period!!
booking failed
by yassine197 on 2021/12/01 20:23
after my flight is cancelled by the airline , i try to contact cheapoair to many times with no result the make wait a lot with no answer , please to book directly with the airline do not use this app
Don’t ever book with them
by Ella_jane_ on 2021/12/01 20:19
Don’t even think about booking with this website. My trip needs to be canceled to Japan because the borders closed due to covid. Even paying extra for travel protection doesn’t count. Your out of luck with all your money because policy doesn’t include covid (in the middle of a global pandemic.) Takes over 3 hours just to try to talk to somebody just for them to be rude and read off policies. NEVER AGAIN.
Will not refund
by urarock on 2021/12/01 13:51
This place is will not refund you even if trip is canceled due to Covid. No refund even though I bought flight insurance/protection. Unethical and dishonest.
CheapOair es una maravilla
by cheapoair1 on 2021/12/01 00:07
EspectacularSimplemmte
Cheap customer service
by amandeep kaur mangat on 2021/11/23 00:57
This is 2nd time they not solve my problem. Just because they just cheat with me I spend $2800 only one way. Later on I found same ticket only in $1000. They make me so mad. Never ever I trust or buy tickets from this website. BigFraud 🤬🤬🤬
Good
by geo espi on 2021/11/21 06:17
I had good experience when I call thank you
Glitches a lot
by ak see eiskdnn want on 2021/11/19 12:38
Glitches whenever I try to sign in. Useless
Never again
by Alexswif on 2021/11/18 21:31
We purchase 2 tickets from Seattle to Frankfurt on 2019 right when covid happened. When we tried to canceled them they told us we couldn’t get our money back , for me this was unreasonable since we where not allowed to travel due Covid-19. They told us they can only reschedule for a different date and hold that credit for 2 years We let 2 years pass and decide it was time to use them after when we called them after several times and rescheduled they said that reservation was no longer with Cheapoair that we needed to called the airline so we did After several weeks on going back and for with the airline they finally found the reservation but the date and credit where expired that we needed to called Cheapoair and have this credit fix After several weeks and long hours of calls and email , we recently received an email from Cheapoair saying that they are not responsible for the credit and they will Not issue one After this experience and losing 3k is clear that this people can’t be trusted Thank you
Review
by Snuffy 1051 on 2021/11/17 07:22
I accidentally put in my location for Mexico and the site changed to Spanish and I speak English. I could not get the languauge changed to English and I needed to manage my flight to extend one day and I couldn’t accomplish it in the time I was allowed to change it and I waited on the phone for over an hour and never could get through.
Terrible customer service
by Stephen3991 on 2021/11/13 12:49
They have decent prices, but their customer service is terrible. I was trying to cancel a booking, and every time I would try, I could never get ahold of a representative because they were “unavailable”. It tells me to try again between 8 am to 2 am EST. I tried between those hours, and nothing. If I could give zero stars, I would.
Thank you
by Rinnie c on 2021/11/12 12:40
Fabulous
NEVER USE THIS B.S
by kdub100999 on 2021/11/11 01:12
THEY WILL SCAM YOU. SCAM SCAM SCAM I booked a flight to Orlando and I had the confirmation and everything. I show up to the airport and that flight was never real. Just wasted thousands of dollars through the worst app. They made me wait on hold for an hour and a half. Ridiculous. F*** CheapOair.
Excelente apoyo
by Bbsita77 on 2021/11/06 15:56
Muy buena atención siempre
Stay away
by :,;: on 2021/11/04 15:34
The time layover from agent different from original airlines .. The agent had me layover in Toronto two hours but the reality was 18 hours
Booking flight
by carooine on 2021/11/03 12:09
Every time I book my flight with them they put my booking pending I lose my tickets plus they charge me more expensive tickets they playing games
It’s ok
by ueld61 on 2021/10/26 14:36
I’m sure it’s me doing something wrong but… I don’t always get seat selections and sometimes I can’t find my booked flights in my account. SAVE YOUR EMAILS!
The help I needed after EDC 21
by eain303 on 2021/10/25 19:39
This helped
Great job 👍
by Lin & Maria on 2021/10/23 20:55
Highly recommend to book your flights on Cheapo.com wonderful service and someone will call you and explain your flights in detailed.
Lovetotravel
by locetotravel on 2021/10/19 01:58
Love how easy both app and website are to use! Great prices also!
First Time Use
by Yahderhey on 2021/10/15 17:03
Wonderful so far. Only booked one flight. Only one complaint. When I picked my seat I was sure it was Free but was charged $9.98 ?
I’m a customer and i wanted to review this amazing app
by halalchris on 2021/10/12 15:15
The best app ever, it helps u to set up everything💪🏻
Cheap ticket
by Gos word fir every one on 2021/10/11 16:29
Cheapoair is good on ticket cost but does not offer much more
Great App
by SilverDonttouch on 2021/10/10 22:27
I’m impressed about the fast booking! Thank you!
Very Unfaithful Company
by sachinethic on 2021/10/08 10:04
In travelling and booking ticket with website for a while and the experience getting worst. This time I booked ticket from Kathmadu to Chicago and they cancelled the flight no resin, no call. I was at the airport and then I came that AirIndia flight is cancelled. No help from customer care. I booked next day ticket and git charged double. I had insurance so I asked for refund. Whenever I call them they said it will take 1-2 Buisness cycles. They are not reliable. Please do not book with them there are other companies who does better job than this company.
Horrible
by Gaby0614 on 2021/10/05 00:32
In less than 5mins I had to cancel the booking because it changed my dates and still charged me a fee to cancel. Unbelievable!
Great Prices
by mzonk on 2021/09/25 15:44
Easy to use and love the prices. My son is in the military so I travel to see him when I can.
Not that great
by Scottyasher on 2021/09/17 20:23
Cheap o tickets for flights no one wants. Buyer beware
Wrong time
by Andersonville60640 on 2021/09/16 22:01
Ok my flight purchase was around 6:30 pm departure. They change to 4:30 departure, I was running late when I got the the airport the frontier employee told me that I was not late snd our flight to Las Vegas always leave around 8pm. Now, if I had known that I would’ve take my time and not rush myself and the person who was driving me. Hate hate the mis information that the cheapoair advertised. 👎🏻👎🏻
App
by Peggy Walch on 2021/09/15 04:12
Very good, so far
Great
by qui33456 on 2021/09/14 05:13
Aaaaaaaaaa
Terrible customer service
by Carruben on 2021/09/13 19:40
DO NOT PURCHASE FROM THIS APP/ company !! DO NOT !!
Customer service can use some work
by this girl 94 on 2021/09/11 20:16
I spent two hours on the chat being passed around from person to person just to not get what I wanted in the first place. The first person was very passive aggressive and gave me a hard time, the supervisor I spoke with was a little better. I had to beg and plead to be able to use *some* of my credit (after begging person number one for ten minutes to let me speak to the supervisor). Then I got it squared away and a few hours later checked my new ticket and my info was wrong. Look, I’m not one to complain and I get described as easy-going but I’ve had this issue since 11am and it’s 4pm now. Wouldn’t you get frustrated too? Save your time and money and go elsewhere
Excelente
by WillyOnWheels on 2021/09/11 02:30
Siempre encuentro los mejores precios
Grat experience
by JrSrPr on 2021/09/09 17:07
Fast and easy. Lot of alternatives
Reservations
by jbellino on 2021/09/04 02:23
Great experience! Informative, was able to complete my reservation to my needs because of the guidance I received
Thanks
by Jay Dee Pew on 2021/09/02 12:19
Everything is going smoothly! Just redeemed a large sum of points toward a huge discount! $70.00 !!!
Representative was extremely polite He was
by muffie may on 2021/09/01 02:02
very pleasant and helpful. It was a pleasure speaking with him. I believe his name was Riley. He made by booking a breeze😃
Worst customer service
by Fatah khayati on 2021/08/30 18:08
It’s been the worst experience using this website to buy a ticket, I mean tickets
Mr travel
by MsDeltaPoker on 2021/08/29 15:47
Terrific! I recommend Cheapoair App to everyone.
Bican4318
by bucan4318 on 2021/08/28 07:04
Every time search price keep changed
Traveler
by Wowehe on 2021/08/27 20:00
The worst booking company ever, I would stay away
Never works
by JBix1971 on 2021/08/26 14:47
I have 2 bookings - one for me and one for my brother. The one for my brother never shows the itinerary on the app and only shows that he is taking his flight to the first stop. I have spoken to 3 different representatives that all tell me to reinstall the app which does not work but they all insist on wasting my time to do it again and then have no other suggestions for me. I am now at less than 24 hours before my flight and cannot access my boarding passes for any of my flights. Furthermore, I tried to get on chat and during my wait time I was disconnected and had to start over- and these were not short wait times- my first one was 20min when it disconnected me. I will never use cheapoair again.
The worse!
by Amysayhi on 2021/08/26 03:53
On hold for hoursb
Horrible service
by yungdecker99 on 2021/08/22 17:34
I bought my ticket a month in advance but as soon as I try to pull up my ticket so they can scan it it’s no longer their. I called and they said I had to go ahead and by another
Cheapoair
by yesous ben on 2021/08/18 00:16
It’s a very great app easy to book any flight so I’m happy I found it and it didn’t take me long to book my flight so keep doing your great job..
Awful service and totally screwed for 1k
by Sammydoe on 2021/08/13 03:32
We have been totally screwed by your company. And we are going to be screwed again by having to pay 1k to fix the mistake or our plans are totally ruined thank you for screwing us. Never again
Bad app and terrible customer service
by IEAFTB on 2021/08/11 07:15
The app is pretty bad itself. It’s not easy to navigate and often doesn’t want to work properly. That’s not really my main issue here tho. My wife and I booked a trip to Ecuador months ago. Right from the start it was very odd, we were charged several transactions equaling the total cost, it worked fine but very odd. The airline had changed our schedule several times and each time we called cheapoair to see if they would work with us to maybe use better dates they literally just told us no and if we weren’t happy about the changes to “just not go”. I asked for a refund and even that wasn’t possible, not even a partial refund. We had ONE, just one good experience with their customer service. The final time the airline changed our schedule we were able to pick out of serval dates so that was nice, but then it still defaulted to a much worse date than the original. We called them and luckily for once they actually helped us out and got us the beat option. The trip was a success and we had a great time with what we had in the end but my goodness was the shopping experience a nightmare. We will no longer use this app or website for any travel needs. Just way too much headache and way too many very rude customer service reps. The stress and worry leading up till our trip was not necessary, especially with all that’s happening in the world. I’d give them 2 stars overall just because of the one rep that was really nice and helpful so close to our flight date but I’ll leave it at 1 star due to the many rude reps we had to deal with.
Poor customer service
by ghadir12345 on 2021/08/10 21:31
Very poor customer service
Thank you
by theresa brotm on 2021/08/10 01:02
Excellent and easy to use
Great selection of fights.
by manwith3firstnames on 2021/08/07 21:15
Grea
Don’t book with them
by louiwbousof on 2021/08/07 13:59
Do not book with this company if you like stability and stress free vacations. We are currently sitting inside our hotel in Valencia Spain on hold for an hour unable to enjoy our vacation because they changed our flight suddenly to include a 23 hour layover which we never agreed to that would change our arrival date. People have business to attend to at home, this company does not respect dates and times. What’s the point of choosing when I want to fly and return one of these people can’t respect it?
Unbelievable !!!!!
by !!disgusted!! on 2021/08/06 16:39
There terms are very misleading and the cancellation process does not work !!! Then your money is tied up for weeks waiting for a refund. The final straw is then they charge you a cancellation fee of $100.00.
Poor site
by Hey rum on 2021/08/06 03:37
Was once a reliable site but now it seriously overcharges for the same flight found on other websites. I was once an established user but no longer because of their intentional price gouging. Avoid this site.
Worst app for booking
by Evangelist Anthony Salguero on 2021/08/04 21:55
I booked a flight then when I open the app and enter my confirmation code the flight isn’t there and it says I didn’t reserve nothing after they charged the money on my credit card 😡😡
I won’t ever book with them again!
by heart is happy on 2021/08/04 03:56
Everyone on this review is right! I just booked a flight with ”Cheap-O-air and they robbed me for extra $200 without my authorization! Smh! I hope your company close down! I should have booked with the airport not through Cheap-O-air ! P.s. I don’t even know what the $200 was use for!!!! I WONT EVER TELL ANYONE TO USE CHEAP-O-Air!
Great then not so good.
by Stair man 55 on 2021/08/03 00:44
I booked a flight to Las Vegas at 1:00pm but my Doctor said because of my heart attack & medication no air flights, but I could drive. I went back on line and was told they would be right with me that I was #54 & 72 minutes wait. It dropped to #46 & 63 minutes. Great but 20 minutes later I was #54 again & 222:05 minute wait! After over an hour on line it dropped & then went up again. I’m not happy that I became a member but if this is their service, I’m out of here!
This website is bad and you can not refund money if you cancel
by thuan7788 on 2021/08/02 11:20
I just book the trip,and I changed my mind,I call them,they change my trip and changed my very expensive.and then I cancelled .They said they can’t refund money ,they just give you credit and if you want just that credit,you have to call them. I want to talk with manager they say you have to pay 45$ .After that they saying if you want refund you have to call the airline you booked ,they give me 13 number and I call that airlines company,the price is cheaper more than they booked I did pay insurance my plan,if I cancel is free .But they still charge you 100$ fee cancel I never come back this website again If you want buy on this website you have to be careful Good luck when you order this website
Reservations Disney World
by Isaiah45:5! on 2021/07/29 21:10
Excellent experience, the best!!!
Easy to travel
by mona tuna mona koda on 2021/07/29 02:23
Already setup by the agent
Customer service on point.
by xDolomite on 2021/07/19 04:24
Customer service is pretty good. Simple and fast if you want to change a departure/return date.
They are not refunding money for cancelled flight do-not book ticket with cheapo air
by sha-cheap please refund on 2021/07/19 01:55
I booked ticket before covid pandemic started. flight is cancelled by airline but cheapo air is not refunding. Airline asked me to get refund application number but cheapo air is not providing refund application number not they are creating one.
Eh
by EsmerH on 2021/07/19 00:21
Great
Charges on top of airline charges.
by Jatin1000 on 2021/07/17 19:46
Regret using this company. Bought insurance too from them. Rather pay more and book directly from the airlines.
4
by KEKMKB on 2021/07/16 15:09
Easy to use
Horrible!!!
by brysoli on 2021/07/15 15:07
Don’t waste your time and money.... ruined my whole trip, disregard customer safety, and horrible customer service. Don’t buy insurances because they are pure scams!
My Route
by jo-oh! on 2021/07/14 12:24
My Route was changed in that I go backwards and wait 12 hours in an airport before going forward. Yuck!
Cheapoair!
by rinasaengkeo on 2018/08/25 06:14
I used this app once last year when I booked the flight to Minnesota from California. I was skeptical at the first while using this app. I was like it was cheap flight ticket ever I got for the one way. Cheapoair showed what seats I wanted to take and I chosen the seat by the window. They asked me if I bring the bag and it cost free because the bag was under 25 pounds. After I paid the flight ticket,I received a confirmation purchase through the email. Few weeks later, I got there at the airport and didn’t know what to do. I went through the email. Cheapoair showed me what number flight ticket to print out at the airport. I got to the gate and got ready to fly then the email popped and said the flight was delayed. I was staying at the airport for an hour til the flight arrived and I got on the flight to find the seat. I got no problem when I was on the flight. It was easy to use this app. Thank you Cheapoair so much!!!
Such a scam
by one scammed customer on 2018/07/27 15:41
After saving for a trip to Arizona and Mexico for 3 years, me and my family were excited for our trip and happy that we got a good deal from this website. This ended when we got to the airport and found out that there was no record of our flight and that a flight going to the city we were going to has not existed for more than 6 months. In shock, we tried to call customer service. We have currently been on hold with them for more than 3 hours. A man picked up, said he could not help us, put us back on hold and that is where we are now. When we talked to the management of the airport they informed us that they have no affiliation to this app and that what they do is often sell regular priced. When we finally got put through, they took an extra 30 minuets to pull up our “itinerary” that we already told them does not exist. We had booked activities in Arizona and because of our non-existent flight were not able to attend them. Altogether, we wasted over 3000 dollars on these flights and don’t even know if we can go to Mexico and if that flight doesn’t exist too. I you account the activities and hotel we would not use, it is actually so much more. I recommend using any other service or just buying through the actual airline. This whole experience has been extremely stressful and heartbreaking for us because we worked so hard for this vacation and we might have just been completely robbed by this fake company that might just be a scam.
Money Seekers..
by channi~ on 2019/08/23 14:07
Couple of years back I booked a ticket for a friend and I accidentally spelled the person name wrong. So I called cheapoair right away, they were charging me an additional 50$. Told them I’m not paying that and hung up, and called right back(thinking maybe I’ll speak to someone else) And it seemed like the same person and now they were charging me 60$ to fix the name, hung up and called a third time(still seemed like the same person)and they finally told me the truth I had 24hrs to cancel with no charge. Now the other day I booked a round trip flight through them and wanted to add a child to the flight going only one way. The person I was speaking to couldn’t comprehend that, so I said forget it I will call the airline. She said no give her a chance, so I did. Was on the phone with her for literally an hour thought she understood what I was explaining to her, took my card number and read out the flight she was about to book, and it was in the opposite direction I wanted to add the child. You can find some cheaper flights online from cheapoair sometimes, but after you book, just call the airline for any changes because all they want is money and they don’t care about anything else after they get there money.
Terrible
by missfabulous1 on 2021/06/09 11:14
Orbitz experience is terrible, the length of time and effort to try to chat with a live agent through the app has been a nightmare. I booked a flight for HNL departure to destination ATL using their app for date 6 11. Provided my card info. I double checked before booking the flight. Then I get the confirmation, and the itenerary for my one way flight, and to my dismay Orbitz put me on American Airline flight, one way from HNL to LAX. Good luck trying to speak with an agent through the app to get them to correct their error. I was placed in line on the app by the useless chat bot. when I requested an agent, No agent ever came on to assist with fixing the flight mess up, and the length I waited was rediculous. I requested to cancel the flight through the app and again the chat box sent me to an agent. Orbitz took the payment but makes it very difficult to cancel or get your flight info corrected. With that being said Irbitz needs to improve their customer service and provide contact number in their app so a customer can get their issues resolved , and know that they are speaking with a legitimate customer service rep and not a scammer. As of today June 9 this issue still has not been resolved.
Can not cancel the booking
by Culalam on 2019/05/01 20:30
I booked flights and 1 hour later I realized that I had selected wrong date. I tried the “ manage my booking” to cancel my booking. It’s didn’t work. I called customer service and on hold for 1 hour 23 mins. The representative told me that I would be charged for cancellation fee of $25. I told him that when I booked, there were the message showed that “ no cancellation fee with 24 hours”. I also told him the US law allows 24 hours period, therefore, I will bring this to the court if CheapOair charge me. Then he put me on hold for another 15 minutes. After the wait, he said that his manager have approved the fee waiver or $0 cancellation fee will be applied. He asked me for 1 time password so he could cancel my booking. However, when I asked for cancellation confirmation, he didn’t provide me. He said that was it and I should be fine. One hour later, I checked the app, my booking information still there. I also use computer to check for my flight and the information still there. When I called the customer again, no one picked up the phone and I was on the line for more than 2 hours. I will file a faulty report so other people can be aware of this company.
Problem not solve
by crazyricks21 on 2019/04/11 21:04
I love booking here till I had an issue just two weeks ago. I was booking a one way ticket for my daughter and the agent told me it’s better to booked two way even though she won’t use the other way ticket it’s cheaper he said so I did what he told me then when I went to the airport to pick up my daughter they told me that the ticket will be canceled because my daughter is ng with me yet, no one told me that will happen so I was furious and called them and that’s what they told me the same thing so here I was waiting for my flight at the airport and arguing with the agent and she told me that I have to buy another ticket for my daughter so I didn’t have a choice but to get another ticket and she told me that they’ll review the problem and will get a refund from them. Till now didn’t here anything from them. I’ve been using this website for awhile and love it now I don’t even know if I should trust them again. I bought so many tickets from them coz it was easy now no clue if I still use it. I was really disappointed after that plus not hearing from them.
Would give zero stars if I could.
by Gor805 on 2020/03/22 06:30
This company is a racket. My flight had canceled by the airline due to the Covid-19 outbreak. I had purchased the ticket through cheapoair so the airline told me to call them. I had also received an email from cheapoair telling me of the change. When I called cheapoairs customer service line (which was the only option) the woman was kind, but told me I can only get credit with that airline. When I expressed my dissatisfaction, she said I could be transferred to the cancellation department (why wasn’t this just offered) and insisted I just take the credit. I refused, so she then said she would transfer but warned me that calls were getting “dropped” when transferring.... so I wait about 30-40 mins and the wait music stopped rang once and said the number is no longer in service or had been disconnected.... so basically cheapoair will literally do everything in their power to not refund you. I had cancelled about 8 flights for this last Europe trip planned. Orbitz, Kayak, Kiwi, Norwegian air, all refunded me because of the covid. I’m just left dealing with scandalous company. Will NEVER do ANY kind of business with them every again.
Terrible Customer Service.
by Filmguyysernane on 2022/01/20 10:05
I was told that i would be able to cancel flights due to uncontrollable circumstances such as testing positive for covid, family emergencies, etc. As soon as I got covid, I called their help center to try and attempt to move my ticket, or at least get a refund for it. I call their customer service, immediately get put on hold for an hour, just to continuously be put on hold again and again after finally getting help. Their agents are all very difficult to understand, and not much help. All I was told was that there was absolutely nothing I could do, and that I would lose my money, even though I even paid the extra money for travel protection, which by the way, is a complete scam as some agent over the phone told me it was only valid for 24 hours? Are you kidding me? You can literally cancel a ticket for FREE within the first 24 hours, what in the world is the point of travel protection? There goes thousands of dollars. This app is a joke, I’d recommend using an actually good app to book flights like Expedia. Never had any trouble with them. Taking my money elsewhere.
Cheapoair are scammers
by peel40 on 2019/10/09 00:49
I will not use their service again they have the worst customer service. The people on the phone are nice but it’s hard to understand them because of their heavy accent I needed to change the spelling of a name that was spelled wrong they tried to charges me a hundred for each name they miss spelled the lie and tell they are going to fix it sent them our passports and as we did they did nothing but kept asking for money’s when I refused to pay it cause the airline told me that charging that was ridiculous they said the would do it for 75 dollars per name correction finally they said the would do it for 25 dollars I never returned their call I went in my trip without incident thanks to American Airlines I will never use this service again total scam
Price gouging
by HarleyBikerDude on 2019/11/23 16:07
I just got off the phone with one of your representatives about changing my return flight from Vietnam. I was quoted for $877 to change the ticket. I have been flying for 20 years and this is not my first time I had to change a ticket on a return flight. I was not happy with the quote and he kept on insisting to take it out of my card. I was flying threw American Airlines. So I am quoted for $877 and a one way ticket was for $751. How in the hell you think I’m stupid. So my round trip that I paid for $1057 from Jackson MS to Ho Chi Minh City and all I needed was to change the going home date and I was going to be charged more than a one way ticket. I even told the man no but hell no I'm not doing that for $877. I told him I’m calling American Airlines to change my ticket. He insisted that they will not make the changes and that their is no way he could get it changed any cheaper and I will be charged $877. I kept telling no I’m contacting American Airlines. I hung up the phone and I contacted American Airlines and within 10 minutes I had my flight changed to the new date and only cost $350. As of today you just lost a customer. Very disappointed on this.
Stay away from this company
by Khashook on 2018/10/26 07:22
I booked our vacation tickets 40 days in advance before my vacation, a week before trip Cheapoair called and told me airline changed the schedule. I asked them to let me research and I'll get back to them. I called them, I was on hold for 25 minutes and then they said I have to pick the new schedule that they force me to take with layover time of 25 hours! after being on the phone for 2 days each time average 2 hours they didn't do anything, they didn't take responsibility or find me a ticket with better hours, dates or airline. They have untrained staff, supervisors with no power and poor customer service. Anytime you call you have to waste minimum 2 hours of your time. They insisted to give my money back and full refund me to not take the responsibility. I told them you canceled my flight a week before the flight and you want to refund me? what can I buy with that money a week before my vacation? Wrote the email for CEO and no answer either. I found my ticket somewhere else and asked for full refund and guess what? it takes two months to give my money back. I want to sue them.
Horrible service, money hungry, DO NOT USE!!!!!
by Amber Stephens1209 on 2020/04/07 17:17
I booked a flight for me and my 3 year old son a few months ago before the virus was bad and I added insurance to both flights. I booked the flights for the beginning of May to visit family. I recently found out that I am newly pregnant which puts me at a higher risk, I am also unemployed now, so I have tried calling, emailing Cheap O Air, no response. I tried canceling my flight through the app and not only did they want me to pay $90 for both flights to cancel them, but they were only willing to give me a voucher for half of what my tickets were even worth. They keep sending me emails everyday making extreme changes to my flight and now I have to try and contact the airline directly to see if they will give me a refund since it’s obvious cheap o air doesn’t care about the people at all. It’s really sad to see companies not helping communities and people during this time. It is sickening. I will make sure to post on every social media site about how terrible you people are! And I will NEVER book through this app again.
Save Yourself From This Scam
by Ash655321 on 2020/05/27 23:59
This app & website are 100% a scam. You will not save money, they will manage to scam you out of more money than you even agreed to spend. They took an extra $434 out of my account without my authorization. Their customer service is nonexistent. You have about a 3% chance of actually getting through to someone after being on hold for hours on end. When I did finally get to speak to someone, they wouldn’t listen to me & insisted I was wrong. They charged me for features & amenities that aren’t even available on the airline my flight was with, for that class of ticket. I was luckily able to dispute the charges with my bank & got a full refund. Do not ever book anything through this scam, you will instantly regret it. Use Google Flights to track prices & book directly with the airlines. After a total of 8 unauthorized charges, these jokers charged me over $1400 for a round trip domestic flight for basic economy. I could have flown first class & booked directly for cheaper. Beyond a joke. Stay far away!
UNABLE TO EFFICIENTLY DEAL WITH COVID19 crisis
by Ctoandasan on 2020/03/17 01:54
This ongoing crisis has exposed the weaknesses and efficiencies of CheapOair. Because one has to deal (speak/chat) directly with an agent just to cancel (not even asking for refund) a flight because of travel restrictions, and because of the high volunenof calls, one has to wait for hours (if you are lucky!) just to be able to get through. How about those outside the US, spending money on an overseas call? The app shoud just feature self-cancellation with an automatic feature that waives cancellation fees based on the airline advisory. I understand CheapOair will still charge its own. Ancellation fee ($50?) and that’s fine and the agents xan be paid out of these fees. But MAKE IT EASY FOR CUSTOMERS TO MANAGE THEIR BOOKINGS!!!! This crisis has ezposed the disadvantages of dealing with third party online travel apps. They may be good for comparing fares but not for booking flights. Better to book directly with the airlines. Customers will learn from this crisis. Third party online travel apps will be shunned.
Okay experience
by M1k40 on 2019/12/24 08:20
I had a so-so experience with cheapoair. Yes, I was able to get cheap tickets for my flight and choose my seats although with some up charge; but, the app is very difficult to navigate, and with all the constant promos going on everywhere, sometimes you can’t even get to necessary actions on your booking. Even though I chose the option for the company to check in for my flight for me as soon as check in opened up and send me the boarding pass, they never did and I only ever got my flight info because I got nervous and downloaded the actual airline app and did it there. Thank goodness for that. I will probably not be using this company again. If I do, I will have to make sure ahead of time that I can check in to my flight manually. Update: I finally did get my boarding passes sent to me three hours before my flight. So at least they did get them to me.
Previous “ scam “ review
by pheleps on 2020/04/22 09:13
I am surprised n even shocked at your review. And also so sorry you went threw so much. Is it because of the constant changes of flights n diminishing flights due to the covid19 virus. I loved my expierence with this company. They put me in a window seat, my preference, directly behind the wing, also my preference. I was in B boarding which was pretty quick since it went up to E and F. The price was slightly lower than the aircraft company, and the planes are exactly the same. I got an itinerary as well n boarding pass on my phone for my flights, both ways. I’m sorry you had that’ you had this experience . I’m sure if given a proof of the transactions they will compensate.
Sketchy customer service lines
by Olvi94 on 2020/05/04 17:36
As i was cancelling my flight due to COVID-19, i was given the option to choose how i’d like to proceed with the cancelling. The options were full refund or credit thru the app. I selected full refund and was charged $35 however i had included flight insurance on my ticket and was not made aware of the $35 cancellation fee. I call customer service because im seeing this credit for a next flight on the app (which i did not select as an option) and after being on hold for an hour this guy answers, asks for my booking number which i give to him, and then proceeds to ask for more information that should have appeared after being given the booking number so right off the bat im thinking its a scam. Couldn’t understand him very well, had some weird noise in the background going on, and just wouldnt answer any requests of being transferred to a different agent. Dont think i’ll be seeing my refund...
Customer service is lacking
by smokediver68 on 2019/03/16 03:30
I got this app years ago but never booked until today. I do not use the email address associated with my Facebook account and cannot access it. While I did get a confirmation sent to an email I can use, since it was different than the one I used to log into the account (by way of that little Facebook button) not only can I not get the rewards, I also cannot see the trip I booked within the app. Customer service does nothing but give you email addresses and cannot help. The idea behind customer service is to help, not just provide the buyer with multiple paths to create more effort on their part. When you do that, customers are more likely to spend that energy in, say, writing an app review telling people to use Travelocity or Expedia instead. I’m not bothering with emailing people to get rewards bc I don’t need rewards points for something I will never use again!
Worst customer service
by monitza78 on 2019/06/24 20:41
Got an email for flights to Las Vegas I called cheapoair customer service because I had purchased two tickets but at the rate that was sent to my email was a lot cheaper and decided to take my Two children with me instead when I called the guy was very rude I gave him all the information he asked for and then gave me a quote a lot higher then the one I was seeing on my screen I asked why and he replied with then you book it I told him I can’t they are both minors he said you can just change the DOB he kept going on I felt so pressured not thinking right I went ahead and purchased the two tickets when I gave him the booking number this guy starts laughing and said well that’s why it’s so cheap it’s a one way ticket I told him how can it be a one way ticket if it asked for the return date and then transfer me to a different department where they charged me to cancel the tickets worst customer service ever will not due business with them ever.
UPDATE:
by 9thLife on 2017/11/30 15:40
Original review below. Thanks to developers for the response, better late than never. Your whole response could’ve been simply , “no, the app cant do that” as opposed to repeating what I stated already as the entire POINT of the concept; that groups of people flying all together sometimes find it easier to book all tickets at once, but unless you book your own single flight you cannot access the info on the app, so this app is NOT for your needs. Great. Got it. Sheesh. Original review: It looks like I cannot use the app to track my booking because I wasn't the one that bought it. Under "My Trips" the screen pops up as "No Trips Found" with no place to input a booking conf number which I have because my kid bought my plane ticket for me. So maybe the app would be great if I could use it... We did find the cheapest tickets via CheapOair but the app seems to have this one loophole for me or anyone else who didn't buy their own ticket.
Last minute flight out of NYC
by wifey1991 on 2018/07/23 21:54
I needed a last minute, same day, one way flight from LGA to DEN. As I was looking at your app and entering my credit card, I was told the flight was sold out. I bailed on entering the rest of my info. A customer service rep called me back immediately to see why I didn’t finish with the reservation. The gentleman found me a flight out of JFK (no more available at my price point at LGA) at a reasonable price. He worked with me for 20 mins while I verified information and asked a lot of questions. He was amazing and very thorough. He even gave me a few reward points for booking with them on the phone. You now have a user for life.
Ok for Cheap!
by Kimasuda on 2019/01/24 16:46
The flights have been ok so far. The first one with CheapOAir was bad. The flight was late/cancelled due to weather, and therefore missed my connecting flight. None wanted to help me because I got Basic economy which is the lowest! Get the step above! The worst is the ‘Travel Mate’ Tavel insurance!! For a lousy $40-$50 for snacks and dinner that I charged due to being stranded at the airport, they wanted a personal written letter from the American Airlines about the delayed flight! It took months to get that. I got a legal service, faxed all my paperwork, and then Travel Mate wanted more plus the tiny receipt (1”x1.5”) for dinner, etc. I didn’t get a receipt for coffee, water, etc. By this time, I couldn’t find the tiny receipt, they never paid a penny! In fact, each time they stated they needed more paperwork, incomplete, etc!! Travel Mate is the worst!!!😩😡
Terrible customer service
by YoungReason on 2020/07/03 19:40
I ordered my wife a ticket to come see me in Alaska from Chicago. We were skeptical but gave it a chance anyways. Once we booked it the flight schedule changed several times and we didn’t know about it. Once the day finally came for her flight she tried to show her ticket and the airline said it didn’t exist. Then they looked further into it and they told my wife that the flight was moved 4 days from the original date. There was no communication between Cheapo Air and my wife. We tried contacting them on multiple occasions and we were placed on hold for more than an HOUR with horrible customer service. I would not recommend you using this app at all. This is a warning they won’t communicate with you when things change and when you try to contact them about it they’ll keep you on hold until you hang up.
Bad service
by diana valentina on 2019/12/18 05:32
I had a call for two hours where the first advisor victor whose last name I look for my flight took my information and agreed to proceed with the payment when it did not take more than a minute to tell me that my card did not pass and I told him I can repeat the number of the card and I stop talking and I didn't hear anything else! The call went on and I called from another phone where the acessor Stefany Santolla answered me when I told her what had happened and told her the name of her partner “Victor” told me oh he went to eat if he wanted to give me his number and in a Time your break is over he'll call her! I was very upset and asked to speak with a supervisor and he told me that they were in a meeting and I had to call in 2 hours to be able to talk to someone so he offered to assist me where my rate went up $ 150 dollars because it took me more than an hour to buy the ticket
This is the easiest travel app I’ve used so far
by FoojyPod on 2019/09/23 07:00
I think I have used every single application, online website, Travel agents, phone service direct with carriers, online chat service, but this one Is the easiest one I have ever used it takes fewer steps and less time to change the settings to allow you to search for alternate times dates routes and options to pick the lowest price. For example the other three services that I tried came up with flights for over $800 using CheapOair I was able to find a flight for $270 by simply changing two of the parameters. Saving that kind of money is what it’s all about!
Horrible experience
by Vlad_dotsik on 2018/06/26 20:02
Do not get anything through this company they costed me so much of my time and money and running around it’s insane! I got insurance on both my flights just in case something went wrong, booked my rental (payed for it), booked an air bnb (payed for it) and the tickets (payed for it). 3 flight cancelations, spent 5 hrs sleeping on a floor of an airport then another hour in a plane that wouldn’t move, arriving 10 hrs later then I was suppose to so I go to ask them to reschedule my flight back due to me being extremely late and they tell me it’s not their jurisdiction talk to our insurance company, they say I won’t get my money for 30-60 days mind this I just spent over $1000 and they are telling me that there is no way to change the flights or anything like that smh also spent like 5 hours with them on the phone trying to get all these issues resolved... never again
Beware! They will take your money and screw you!
by pashane0522 on 2020/06/28 02:31
If there was a negative 5 stars, they’d have it from me! I’m no stranger to flying, with over 1,000 successful flights behind me, I’ve experienced a lot and with many ways of booking and many different airlines also. They took my $780, booked my flight and gave me no other information... I literally had to call and sit on hold for 5 hours to speak to someone who told me to contact the airline I’m flying with then immediately hung up on me... now my flights have been cancelled, can’t get through to anyone and the airline cannot help me with my problem since cheap o air uses a different address than your home address and don’t tell you that. So good luck verifying that it’s your booking!!! Don’t use them... I’ll be contacting my lawyer about this and I absolutely will sue them for the hardship!
My Milwaukee Trip
by OkenSue on 2018/06/21 20:17
I didn’t know I would need to download United’s Ap to receive notifications of flight changes. I signed up with CheapoAir for updates and received none! Our flight out of Milwaukee was cancelled and we were rerouted but I had no notification! Not from CheapoAir and not from United! I don’t know if this is CheapoAir’s fault or United. Everyone that had the United Ap was notified apparently. And I’m not a big fan of United. Been stranded by them before. Loved our Alaska Air flight however! The one thing that I liked about CheapoAir was the guy calling and asking if I wanted to select our seats. On the way back those seats didn’t matter though with our cancellation. We were at the mercy of the airline and we had our 4 yr old granddaughter with us.
THANK YOU ❤️
by Svetlana Bsksheeva on 2019/12/18 14:40
Thank You so much! For everything! Im Truly appreciate for Greatest Professional service! 😁🙏😉🙂 I accidentally booked the wrong dates and were nervous because I had limited time & money for my trip! I didn't knew what to do & how long it takes to cancel or correct transaction! I found option Chat Online with customer service and their Response was immediately as two seconds! They are helped me in less then 5 minutes and corrected everything. As i wished! Person at customer service was waiting for me patiently until I login to my email address, was very polite and helpful! So easy 😁❤️
Will never use this site/app again
by Tee Luka on 2020/07/05 01:13
Their communication and customer service needs a complete over haul. Flight was changed then canceled. Checked the status of my flight everyday with no changes made. Website and app showed my ticket status as confirmed for the date and time I booked for. No email saying flight was canceled. All they send you is a generic email saying there maybe be a status update to your booking and to keep checking your email for updates. The airlines I was assigned to was United Airlines. I called their customer service and they basically blamed CheapOAir for everything and then hung up on me after I asked for the the agent and his supervisors name and ID #. Horrible horrible service on both sides. The discount on a flight is not worth the complete frustration in dealing with those 2 companies.
Sick over this
by Dancergrrl054 on 2018/09/12 11:16
If I could give them 0 stars I would. We bought airline tickets from cheap o air for my father in law to come to visit last month. His flight from Chicago to NY was delayed for over 7 hrs leaving him sitting on the closed airplane until spirit airlines finally cancelled the flight. Sitting on that plane for so long made my father in laws asthma act up and he was so sick he could no longer travel to come and see us. When we called cheap o air to get a refund, they refunded only the portion of he trip That THEY cancelled. They would not even allow us to change the date of his return ticket with American Airlines. He was too sick to travel because of them leaving him sitting in a plane for so long and then they cost us over $200 for a ticket they wouldn’t even allow us to transfer to someone else or change the date until he felt better. Shame on them.
Thumbs up
by FDonaldC on 2019/06/30 14:20
CheapOair has a lowest price guarantee. When I booked my last minute flight the day before departure I noticed they had the cheapest flight just a little over $200 so I booked it. The email confirmation was readily available. When I went to print my ticket the price had decreased to $177 including my bag. This was my first time but it certainly won’t be my last time. Thank you. I used another company I never received any emails and changes such as delays to my trip nothing. The day I left the weather was horrible I received continued updates. So far so good I’ll definitely use it again.
Very unhappy - want $ back to purchase GC elsewhere
by Blah blah blah X6 on 2018/04/30 12:57
I recently bought 9 $1000 gift cards for my team members as a sales gift. Two of the tried using them online and your system said it worked when they checked out you charged their credit cards the entire cost of the trip they called your service team and had a terrible experience. Your service team would not apply the GC to their purchase. Was I scammed!!! Another team member tried to apply it to a bundle trip called your service team and was told they could only use it towards air. This has been the most embarrassing experience for our company. I want to@return all these GC and purchase somewhere else. This suppose to be an award that they could use for wining s sales contest and has turned out to a nightmare. I want to return the 9 GC I purchased for 1000 they are worthless.
Great customer service 👍🏼
by MemphisMan30 on 2019/12/15 02:06
We booked a recent flight to London and Johannesburg South Africa, booked it on the app & shortly afterwards we received a phone call, the finalized our tickets by selecting our seats & helped on each leg by keeping layovers minimal & getting window seats, awesome service through and through I added the reservation to the Lufthansa app and can see the seats and info all there I wouldn’t hesitate to recommend them in the future, this trip is still several months off and any time a flight changes I get an instant email! Keep up the good work!
READ 1 star REVIEWS
by TaylorMGK on 2017/11/08 00:40
Initially when you enter your destination, the 1st option on the site seems to be the cheapest. I selected this option because duh "CHEAP-O-AIR" right ? Wrong this flight had a different date & location which I was not aware of until I received an email confirmation after my account had been charged. I called to explain my mistake & see if they could change the date but I would be charged a fee to change the date or a $50 fee to cancel all together. How does a business operate like this? The location I entered should have been the suggested flight option this is very upsetting & I cannot afford to do either option at the moment so I am hoping I can dispute this charge & find a flight elsewhere. After readying more reviews they apparently change the dates of your flight all the time
Horrible customer service!!!
by LoganDGC on 2020/04/10 05:22
The app is ok. Once you have any question or problems, the customer service will not be able to solve the problems. Every time you call, you would better have at least one hour to wait for a representative. When you talk to a real person, listen very carefully, especially when English is not your first language. It’s hard to understand them, and they are not very patient. Once they get an chance, they will transfer you to another department right away. And you need another 30 minutes waiting for someone to start everything over. I tried online chat. The system doesn’t understand the question and need one hour to get a representative. Talked to so many customer service, this company is the worst one.
Customer service can use some work
by this girl 94 on 2021/09/11 20:16
I spent two hours on the chat being passed around from person to person just to not get what I wanted in the first place. The first person was very passive aggressive and gave me a hard time, the supervisor I spoke with was a little better. I had to beg and plead to be able to use *some* of my credit (after begging person number one for ten minutes to let me speak to the supervisor). Then I got it squared away and a few hours later checked my new ticket and my info was wrong. Look, I’m not one to complain and I get described as easy-going but I’ve had this issue since 11am and it’s 4pm now. Wouldn’t you get frustrated too? Save your time and money and go elsewhere
Flights yes! Adding cars or hotel not so much
by Liviamarie12 on 2019/07/15 23:58
I loved and had no issue booking my flights to and from for my vacation.. unfortunately my flight was a little behind leaving Louisville so I was behind on getting my car rental (since it was thru a 3rd party with the car rental .. 3rd party being cheapo air) I lost my reservation and deposit.. I’d understand if it was my fault but they need to have better regulations and policies for issues such as bad weather or any reason a flight is delayed, when the customer is not at fault. Luckily the rep at the car rental was used to the 3rd party fault and helped out so much! Cheapo air needs to review this policy or refund the “deposit “ when is isn’t their clients fault.
Our trip
by Seniorathome on 2020/04/29 00:00
My wife and I had planned a trip back East from California, to see family ( my grandson) and enjoy some down time. Then Covid-19 Unraveled all of our plans. Being seniors, me 76y/o and my wife 67y/o, we have been in self quarantine. Canceling our bookings has been a struggle. Trying to get to a person who was able to help us was impossible. We so far have been able to confirm our booking cancellation for the flight going back East but we are still awaiting cancellation confirmation for our flight back home. We know this was a difficult time for everyone. Hope the future will bring better days and we can fly safely again.
Happy with the price, but the app should be fixed
by 22-89 on 2018/08/07 17:00
I purchased two tickets from Chicago to Changsha, China. The price was almost unbeatable. I am living in Ann Arbor, MI, so I should depart at Detroit airport, but on June, Delta’s official price is almost hit $1000 per person. Then I found the ticket from Alaska Airlines at here. Although I need to pay Amtrak for Ann Arbor to Chicago, it was still a great deal! But the problem is the app, on App Store’s preview, it shown as optimized for iPhone X screen, but the fact is it didn’t. So I want the programmer to fix the problem, so I and so many other iPhone X users will be happy with it.
Great savings bad representative.
by Will Collazo on 2020/06/06 14:53
Great service great app. With the exception of when I called customer service to ask why I couldn’t pay with my cheapo card. The lady said you can’t book for more than eleven months. When I restarted my concern she replied let me check with manager and hung up. The app has the tickets I wanted. Why wouldn’t it let me pay? I know she hung up because she had my number and never called back. I figured it out myself and saved hundreds. Love cheapo air. The rep named “Heavenly” or whatever her name is not so much!
Very simple to arrange flights
by TBear 2 Day on 2020/02/18 20:43
I’ve used this app for 4 years now. Very simple to navigate through. They keep me well informed of plane changes and gate numbers and time delays while in route. I seem to travel on busy holidays and appreciate the info they send. Some weather delays have been extreme. Prices are more then fair. Talking to others while in flight I’ve found my ticket has always been cheaper then the person I’ve sat next to. My go to when ever I’ve wanted to fly!
Never buy a ticket
by gee7898 on 2020/03/21 14:51
Yes I have used this sight three times and called them every time to make sure it was all correct they assured us that it was till we get looking at paperwork sent for flight information and was changed every time and names not right have to pay them again for there mistake I travel with 3 people every time not worth paying for this place go directly to airline get flights might be few bucks more but flights don’t get changed all time with more layovers all time bought with no layover and know have 3 hr layovers and have to pay for correction on names never buy anything from here no refund or anything to change dates even when broader close from Government saying no travel they said read policy
Worst flight booking service ever
by invester.broken on 2019/10/31 14:54
I booked a long flight with Cheapo air for December. Then one their agents called me and said I can book flight seats through the call and booked flight seats for whole journey. He charged a fee of 26$. He gave me seat numbers I wrote them in a book. Then he said Cheopo air would send an updated itinerary as soon possible. They never did. Now when I call them to check they have charged that 26$ as some priority service thing and not for the flight seats. They are asking me to pay 90$ for the flight seats now. One is a 10hr flight. The new agent I contacted even said one of the seat number given by the previous agent is not even in the flight. Cheapo air has the worst customer service and worst service overall. Scamming customers. I DO NOT RECOMMEND EVEN TO MY WORST ENEMY.
Never works
by JBix1971 on 2021/08/26 14:47
I have 2 bookings - one for me and one for my brother. The one for my brother never shows the itinerary on the app and only shows that he is taking his flight to the first stop. I have spoken to 3 different representatives that all tell me to reinstall the app which does not work but they all insist on wasting my time to do it again and then have no other suggestions for me. I am now at less than 24 hours before my flight and cannot access my boarding passes for any of my flights. Furthermore, I tried to get on chat and during my wait time I was disconnected and had to start over- and these were not short wait times- my first one was 20min when it disconnected me. I will never use cheapoair again.
Never again
by Alexswif on 2021/11/18 21:31
We purchase 2 tickets from Seattle to Frankfurt on 2019 right when covid happened. When we tried to canceled them they told us we couldn’t get our money back , for me this was unreasonable since we where not allowed to travel due Covid-19. They told us they can only reschedule for a different date and hold that credit for 2 years We let 2 years pass and decide it was time to use them after when we called them after several times and rescheduled they said that reservation was no longer with Cheapoair that we needed to called the airline so we did After several weeks on going back and for with the airline they finally found the reservation but the date and credit where expired that we needed to called Cheapoair and have this credit fix After several weeks and long hours of calls and email , we recently received an email from Cheapoair saying that they are not responsible for the credit and they will Not issue one After this experience and losing 3k is clear that this people can’t be trusted Thank you
Lifesaver
by Penguingirl322 on 2018/12/05 11:32
When I had to find two separate flights for two holidays and all I could find through the airlines was too expensive, I turned to CheapOair and got a great rate on one flight and a decent rate on the other. For years I haven’t been able to get an acceptable rate at the local, regional airport, but this time I was able to get two. Not having to drive two hours or more to a larger airport has taken a tremendous burden off of me. Thank you for making that happen. I highly recommend this app.
Forever my favorite booking app
by Loalmod on 2019/04/28 18:15
I’ve been using CheapOAir for years. I always find the lowest prices here. Everything is so easy and convenient. I earn points that I can later use for flights or hotels. The only setback is that different than most of the loyalty programs out there, points do expire with ChOA. I’ve recommended this app to every single family member and coworker, they tried it themselves and they all love it! I don’t put myself into the hassle of having to navigate a million pages comparing prices, I know I’ll end up finding the cheapest price here. Forget about Kayak, forget about that Hopper website, CheapOAir is the real deal. I am forever grateful for the people that founded this platform, it allowed my wife and I fulfill many travel dreams/goals.
Stranded
by Rick1980 on 2020/05/22 06:19
They never notified me that my return trip was cancelled. When I called at the airport the guy said I was notified and couldn’t give me a refund. Only credit with Canadian air. But Canadian air wasn’t flying. He supposedly looked for another flight but only could find 6000 dollars as the lowest price. However I after I hung up I found a ticket for 1200 dollars. Multiple flights at that. I even looked on cheapoair and found some for the same price or way under 6000. So now I’m stuck because he lied to me and just wanted me to cancel my flight. I’m so depressed. I can understand if it was my first flight. I would be home. But I’m in a different country with no help. I paid my ticket. They should have got me home.
Rating Trends
120,97,112,107,74,0,227,128,134,117,108,97,99,112,114,134,131,92,96,115,111,104,104,94,87,107,93,104,121,89,97,90,74,98,107,125,111,128,85,87,98,111,120,115,95,121,74,81,115,128,83,103,84,88,110,117,82,104,76,78,85,77,101,77,94,62,63,63,23,0,0,0,401,0,0,170,77,91,90,72,82,70,76,73,80,80,87,76,71,75
All Versions
4.0
77,326 total
 5
65,066
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7,055
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680
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2,475
Current Version (4.12.2)
4.0
75,907 total
 5
64,048
 4
6,884
 3
2,010
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653
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2,312
Version History
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App name
CheapOair: Cheap Flight Deals
Description
CheapOair lets you know when to buy cheap flights. Simply keep an eye on a flight and get a notification when the price drops! CheapOair is like having your own super-fast, all-knowing travel agent that analyzes flights daily from over 600 airlines, and lets you know the best time to book on the go. KNOW the best time to fly and buy! WATCH a trip to receive price alerts. BUY in a single tap with Apple Pay. FLY with extra savings in your wallet. CheapOair is an award-winning travel app. No spam. No ads. No popups. Just the confidence you’re booking smartly. • Free 24/7 phone & chat support. • Save on last minute and hacker fares. • Pick your favorite seats on the go. • Share your trips directly in iMessage. • Earn up to 2X points in the app! CheapOair Credit Card Get and manage your CheapOair Visa Credit Card right in the app and earn 7x Reward Points on all bookings! CheapOair Love - Travel Weekly Magellan Award – 2018 Silver Winner - AVA Digital Awards –- 2018 Gold Winner - OMMA Awards – 2018 Winner: Online Advertising Creativity - American Business Awards – 2018 Bronze Winner: Most Innovative Company of the Year - Hermes Creative Awards – 2018 Gold Award: Social Media Valentine’s Day Fiji Sweepstakes Campaign Say Hello! Facebook.com/CheapOair Instagram @CheapOair Twitter @CheapOair
Bad updates
by Shaihnag123458500 on 2022/01/21 18:03
The app said the flight was at the wrong gate in the wrong building of the airport. Will never use this app anymore.
Terrible Customer Service.
by Filmguyysernane on 2022/01/20 10:05
I was told that i would be able to cancel flights due to uncontrollable circumstances such as testing positive for covid, family emergencies, etc. As soon as I got covid, I called their help center to try and attempt to move my ticket, or at least get a refund for it. I call their customer service, immediately get put on hold for an hour, just to continuously be put on hold again and again after finally getting help. Their agents are all very difficult to understand, and not much help. All I was told was that there was absolutely nothing I could do, and that I would lose my money, even though I even paid the extra money for travel protection, which by the way, is a complete scam as some agent over the phone told me it was only valid for 24 hours? Are you kidding me? You can literally cancel a ticket for FREE within the first 24 hours, what in the world is the point of travel protection? There goes thousands of dollars. This app is a joke, I’d recommend using an actually good app to book flights like Expedia. Never had any trouble with them. Taking my money elsewhere.
Excelente
by amanditabella11 on 2022/01/18 01:22
Voy a Costa Rica tremenda oferta
Don't make reservation by Cheapoair
by moodi110 on 2022/01/17 18:25
I do not recommend this to anyone. I booked my ticket from this website with Frontier, and they automatically picked an alternative date which I didn't even ask for. I called them, and they said, sorry, please get in touch with the frontier; we can't help you. I called frontier, and they didn't refund me, so I lost money, and I had to buy another ticket with United. This site is not good at all
Grandioso
by frda12 on 2022/01/16 06:19
Me Encanta que encuentro vuelos súper económicos y fácil de reservarlos😘
Bad Customer Service
by zaytiggy4real90 on 2022/01/13 18:46
I recently bought a plane ticket this my second ticket I bought this month. I jus don’t like how the people from this company calls me and harass me about buying extra features for my ticket. After I said no they kept asking me about different plans. I jus think it’s rude and a lot people don’t have a lot of money that’s why I bought my ticket a month early. I would appreciate it if those people don’t call me anymore and jus let me gone about my business. Thanks
Worst traveling company
by yakroush on 2022/01/11 19:17
The worst customer service!!! I can’t believe it’s been 2 weeks I’m trying to reach and no one is solving my problem! (I just want to cancel my booking because the airline changed the date) I said that I’m okay if you took the service fees ( which was 140$) and now no one is answering my phone calls or the chat i was waiting on the chat and the phone calls and when it’s my turn they disconnect the line and the chat the same it was disconnected and have to wait again in the queue.
Not honestly
by yorgozo on 2022/01/10 12:46
I am a loyal customer last time yiu changed my ticket time and yiu promise to fine me 50 $ back and you did not also could not use my point
SCAM!
by Roy(⌒-⌒; ) on 2022/01/04 14:13
I highly do not recommend this greedy, unhelpful, scamming app. These literally will do anything to take your money away. I payed extra if any circumstances were to occur, I’d get my money back which happened. Then I called asking for a refund and they said it’s impossible (although I paid for the insurance). They said they contacted the airline & told me to contact them to get my money back, which I did and the airline told me they never received a call from “CheapAir”. Don’t waste your money on these scammers.
Payment section not working
by DanielMishra on 2022/01/02 23:17
Payment section not working. After flight selection and passenger info, payment section goes blank.
Fakhroo
by Aldooha on 2022/01/02 14:42
Helpless & careless with your customers after purchasing a ticket
Customer service is nonexistent
by Furthmanin on 2022/01/01 23:05
You can’t reach them by phone, you can’t reach them to their chat. Customer service is terrible. Also I got better flight prices on another online flight agency. Cheapo air ain’t that cheap!
100%👍🏾
by Enil García on 2021/12/30 19:17
👍🏾👌🏾
Ship air
by tesoro blanco on 2021/12/28 17:46
He usado shipoair por mucho tiempo y siempre me an resuelto 👍✅ Thanks 🙏 for your help I like that app’s Very good 😊
Bad service
by teweLuli on 2021/12/27 23:32
Worst website ever. First of all they are not cheap and they have the worst customer service.
Never answer me
by SandrinaLove on 2021/12/25 13:18
They don’t take the call when I call them since when I buy my ticket, and they don’t answer the email too. This is so bad
Worst customer service
by Itcrashesallthetime on 2021/12/24 16:54
This is the worst customer service travel agency I had ever dealt with. If you are looking for a cheap flight and are 100% sure you don’t need any post sale support then fine. However, if you think you need any kind of support, this is the least flexible travel app and customer service you will get. Book carefully
Cant cancel and have to pay for cancel and dont have a refund
by danny_ng8686 on 2021/12/23 05:29
We booked a trip to thailand then we have to cancel the fly because thailand closed the country . I had call them for so many times but no one answer untill last time . Its not our fault but we still have to pay $50 for cancel , event we have to pay but they DON’T refund the money to my account . They over charge $39.99 for some thing , when i ask them they dont known either . 🤷🏼‍♂️. Totally we dont have our trip . No rufund and pay for cancel fee . And i dont know where is the money go . They told me if i want to book again n use that credit i have to call them , if they agreed to use it ( oh my god , its our money ) i have no idea . I feel like i lost all that money . I never book any thing on this website again and i will let every body on facebook , ig and more more on socail media know about this issue .
Zero star don’t book through this agency
by Dale Duro!! on 2021/12/18 05:19
Don’t book your tickets here. We were in an accident and got to the airport late and unfortunately missed our flight and they are not helping us in anyway. I was on hold for over an hour for record of it and they would hang up on me. They are keeping my mommy without assisting me. Please don’t do it they are stealing 4,000 from my pocket
Terrible
by hgytere on 2021/12/17 13:18
Their customer service is absolutely disgusting. Don’t ever use this app for flights unless you want headache.
Great if you want this...
by more than one chance on 2021/12/13 02:06
If your looking for garbage agents that have no intention of assisting then you found the place for you... or maybe looking for crappy recommendations and crap algorithms to get you right where you don't wanna be then this is for you! Best advice use then whenever your having a great day just to ruin it if your into that.
Glitchy app, bad customer service
by dakotalr11 on 2021/12/11 14:47
The apps chat feature has failed me 3 times now. I have waited in the Chat Queue for it to be my turn just to send one or two messages before being “Disconnected”. In which case you have to start over in the back of the queue. The customer service doesn’t seem to really do anything, besides refer you to the airline.. After having trouble with the chat feature I called. I get ahold of someone to let them know there was a typo in my name for the booking (my fault) and I would like it changed so I can check in. I’m told I have to do it at the airport with the airline… Seems like something a travel agency could fix but it was my fault so I couldn’t be too angry. I would have liked to check in prior to getting to the airport and get my boarding pass electronically but again, it was my mistake so I’ll do what I have to to fix it. I got the typo fixed at the airport with AA. However my seat selection was wrong. AA tells me to contact the agency I booked through because they do not have a seat selection. CheapOAir tells me they can’t do anything about it, or refund me because they paid AA for the seat, and I would need to contact AA. AA can’t do anything because no one paid them for a seat selection. This seems like a scam to me and cheapoair just pocketed my $38. So instead of sitting in the window seat near the front of the plane, that I paid $30+ for I sat in a middle seat at the back of the plane. This was a red eye flight and I was planning on sleeping through, which is why I paid for a window seat. Instead I sit three rows from the back of the plane between two people. CheapOair will not refund me for my seat selection. I will not be using CheapOair again. Overall the incompetency was not worth the discounted ticket price.
So amazing
by akamaidnakakanakakaoamsnalq on 2021/12/11 04:10
We have been using this since 2017 and honestly always the number one service very easy!
Good deals
by promcra71 on 2021/12/09 20:45
Good deals
The worst travel agent ever
by cancelmytripyoumf on 2021/12/08 09:34
They do whatever to stop you from canceling your trip.
Cancellation fee within 24 hours
by aviral2223 on 2021/12/08 03:42
They still charge a cancellation fee ($35-$75) within 24 hours of booking. They just pocket it as all airlines have free cancellation within 24 hours.
Overpriced ticket
by m00kman on 2021/12/07 21:26
Fees are way overpriced! They charge way to much for changes. Go directly to the airlines for cancellations or changes. This company will try to take as much money for minor changes.
Outrageously Hard to Cancel Booking!
by hgf G on 2021/12/07 20:26
Beware. There is no way to cancel a booking within the app or by any other reasonable means. Expect hold times exceeding 1-2 hours if you attempt to speak with a representative. Selling trip cancellation protection that can never be realized is likely a form of wire fraud as well as a breach of App Store terms/contract.
The worst app
by nopuedesre on 2021/12/07 16:04
This is a scam when you buy the tickets it doesn’t specific what kind of tickets you purchased and when you call to get any change or money back they said you purchased cheapest tickets is not refund and you can’t make any changes. Bad customer service as well
Won’t refund me my ticket
by Noseyreporter on 2021/12/06 20:32
I canceled my flight two weeks out and they won’t give me a refund. Ticket was over $1500 dollars and they won’t even help me
Loving it
by emmmmmmmmooooooo on 2021/12/05 01:14
It’s just easy fast and convenient to book a flight.
Chat
by Winky321 on 2021/12/04 15:47
The chat wouldn’t let me respond
The best!!
by teguscath on 2021/12/02 21:47
CheapOair is the best place to find flights period!!
booking failed
by yassine197 on 2021/12/01 20:23
after my flight is cancelled by the airline , i try to contact cheapoair to many times with no result the make wait a lot with no answer , please to book directly with the airline do not use this app
Don’t ever book with them
by Ella_jane_ on 2021/12/01 20:19
Don’t even think about booking with this website. My trip needs to be canceled to Japan because the borders closed due to covid. Even paying extra for travel protection doesn’t count. Your out of luck with all your money because policy doesn’t include covid (in the middle of a global pandemic.) Takes over 3 hours just to try to talk to somebody just for them to be rude and read off policies. NEVER AGAIN.
Will not refund
by urarock on 2021/12/01 13:51
This place is will not refund you even if trip is canceled due to Covid. No refund even though I bought flight insurance/protection. Unethical and dishonest.
CheapOair es una maravilla
by cheapoair1 on 2021/12/01 00:07
EspectacularSimplemmte
Cheap customer service
by amandeep kaur mangat on 2021/11/23 00:57
This is 2nd time they not solve my problem. Just because they just cheat with me I spend $2800 only one way. Later on I found same ticket only in $1000. They make me so mad. Never ever I trust or buy tickets from this website. BigFraud 🤬🤬🤬
Good
by geo espi on 2021/11/21 06:17
I had good experience when I call thank you
Glitches a lot
by ak see eiskdnn want on 2021/11/19 12:38
Glitches whenever I try to sign in. Useless
Never again
by Alexswif on 2021/11/18 21:31
We purchase 2 tickets from Seattle to Frankfurt on 2019 right when covid happened. When we tried to canceled them they told us we couldn’t get our money back , for me this was unreasonable since we where not allowed to travel due Covid-19. They told us they can only reschedule for a different date and hold that credit for 2 years We let 2 years pass and decide it was time to use them after when we called them after several times and rescheduled they said that reservation was no longer with Cheapoair that we needed to called the airline so we did After several weeks on going back and for with the airline they finally found the reservation but the date and credit where expired that we needed to called Cheapoair and have this credit fix After several weeks and long hours of calls and email , we recently received an email from Cheapoair saying that they are not responsible for the credit and they will Not issue one After this experience and losing 3k is clear that this people can’t be trusted Thank you
Review
by Snuffy 1051 on 2021/11/17 07:22
I accidentally put in my location for Mexico and the site changed to Spanish and I speak English. I could not get the languauge changed to English and I needed to manage my flight to extend one day and I couldn’t accomplish it in the time I was allowed to change it and I waited on the phone for over an hour and never could get through.
Terrible customer service
by Stephen3991 on 2021/11/13 12:49
They have decent prices, but their customer service is terrible. I was trying to cancel a booking, and every time I would try, I could never get ahold of a representative because they were “unavailable”. It tells me to try again between 8 am to 2 am EST. I tried between those hours, and nothing. If I could give zero stars, I would.
Thank you
by Rinnie c on 2021/11/12 12:40
Fabulous
NEVER USE THIS B.S
by kdub100999 on 2021/11/11 01:12
THEY WILL SCAM YOU. SCAM SCAM SCAM I booked a flight to Orlando and I had the confirmation and everything. I show up to the airport and that flight was never real. Just wasted thousands of dollars through the worst app. They made me wait on hold for an hour and a half. Ridiculous. F*** CheapOair.
Excelente apoyo
by Bbsita77 on 2021/11/06 15:56
Muy buena atención siempre
Stay away
by :,;: on 2021/11/04 15:34
The time layover from agent different from original airlines .. The agent had me layover in Toronto two hours but the reality was 18 hours
Booking flight
by carooine on 2021/11/03 12:09
Every time I book my flight with them they put my booking pending I lose my tickets plus they charge me more expensive tickets they playing games
It’s ok
by ueld61 on 2021/10/26 14:36
I’m sure it’s me doing something wrong but… I don’t always get seat selections and sometimes I can’t find my booked flights in my account. SAVE YOUR EMAILS!
The help I needed after EDC 21
by eain303 on 2021/10/25 19:39
This helped
Great job 👍
by Lin & Maria on 2021/10/23 20:55
Highly recommend to book your flights on Cheapo.com wonderful service and someone will call you and explain your flights in detailed.
Lovetotravel
by locetotravel on 2021/10/19 01:58
Love how easy both app and website are to use! Great prices also!
First Time Use
by Yahderhey on 2021/10/15 17:03
Wonderful so far. Only booked one flight. Only one complaint. When I picked my seat I was sure it was Free but was charged $9.98 ?
I’m a customer and i wanted to review this amazing app
by halalchris on 2021/10/12 15:15
The best app ever, it helps u to set up everything💪🏻
Cheap ticket
by Gos word fir every one on 2021/10/11 16:29
Cheapoair is good on ticket cost but does not offer much more
Great App
by SilverDonttouch on 2021/10/10 22:27
I’m impressed about the fast booking! Thank you!
Very Unfaithful Company
by sachinethic on 2021/10/08 10:04
In travelling and booking ticket with website for a while and the experience getting worst. This time I booked ticket from Kathmadu to Chicago and they cancelled the flight no resin, no call. I was at the airport and then I came that AirIndia flight is cancelled. No help from customer care. I booked next day ticket and git charged double. I had insurance so I asked for refund. Whenever I call them they said it will take 1-2 Buisness cycles. They are not reliable. Please do not book with them there are other companies who does better job than this company.
Horrible
by Gaby0614 on 2021/10/05 00:32
In less than 5mins I had to cancel the booking because it changed my dates and still charged me a fee to cancel. Unbelievable!
Great Prices
by mzonk on 2021/09/25 15:44
Easy to use and love the prices. My son is in the military so I travel to see him when I can.
Not that great
by Scottyasher on 2021/09/17 20:23
Cheap o tickets for flights no one wants. Buyer beware
Wrong time
by Andersonville60640 on 2021/09/16 22:01
Ok my flight purchase was around 6:30 pm departure. They change to 4:30 departure, I was running late when I got the the airport the frontier employee told me that I was not late snd our flight to Las Vegas always leave around 8pm. Now, if I had known that I would’ve take my time and not rush myself and the person who was driving me. Hate hate the mis information that the cheapoair advertised. 👎🏻👎🏻
App
by Peggy Walch on 2021/09/15 04:12
Very good, so far
Great
by qui33456 on 2021/09/14 05:13
Aaaaaaaaaa
Terrible customer service
by Carruben on 2021/09/13 19:40
DO NOT PURCHASE FROM THIS APP/ company !! DO NOT !!
Customer service can use some work
by this girl 94 on 2021/09/11 20:16
I spent two hours on the chat being passed around from person to person just to not get what I wanted in the first place. The first person was very passive aggressive and gave me a hard time, the supervisor I spoke with was a little better. I had to beg and plead to be able to use *some* of my credit (after begging person number one for ten minutes to let me speak to the supervisor). Then I got it squared away and a few hours later checked my new ticket and my info was wrong. Look, I’m not one to complain and I get described as easy-going but I’ve had this issue since 11am and it’s 4pm now. Wouldn’t you get frustrated too? Save your time and money and go elsewhere
Excelente
by WillyOnWheels on 2021/09/11 02:30
Siempre encuentro los mejores precios
Grat experience
by JrSrPr on 2021/09/09 17:07
Fast and easy. Lot of alternatives
Reservations
by jbellino on 2021/09/04 02:23
Great experience! Informative, was able to complete my reservation to my needs because of the guidance I received
Thanks
by Jay Dee Pew on 2021/09/02 12:19
Everything is going smoothly! Just redeemed a large sum of points toward a huge discount! $70.00 !!!
Representative was extremely polite He was
by muffie may on 2021/09/01 02:02
very pleasant and helpful. It was a pleasure speaking with him. I believe his name was Riley. He made by booking a breeze😃
Worst customer service
by Fatah khayati on 2021/08/30 18:08
It’s been the worst experience using this website to buy a ticket, I mean tickets
Mr travel
by MsDeltaPoker on 2021/08/29 15:47
Terrific! I recommend Cheapoair App to everyone.
Bican4318
by bucan4318 on 2021/08/28 07:04
Every time search price keep changed
Traveler
by Wowehe on 2021/08/27 20:00
The worst booking company ever, I would stay away
Never works
by JBix1971 on 2021/08/26 14:47
I have 2 bookings - one for me and one for my brother. The one for my brother never shows the itinerary on the app and only shows that he is taking his flight to the first stop. I have spoken to 3 different representatives that all tell me to reinstall the app which does not work but they all insist on wasting my time to do it again and then have no other suggestions for me. I am now at less than 24 hours before my flight and cannot access my boarding passes for any of my flights. Furthermore, I tried to get on chat and during my wait time I was disconnected and had to start over- and these were not short wait times- my first one was 20min when it disconnected me. I will never use cheapoair again.
The worse!
by Amysayhi on 2021/08/26 03:53
On hold for hoursb
Horrible service
by yungdecker99 on 2021/08/22 17:34
I bought my ticket a month in advance but as soon as I try to pull up my ticket so they can scan it it’s no longer their. I called and they said I had to go ahead and by another
Cheapoair
by yesous ben on 2021/08/18 00:16
It’s a very great app easy to book any flight so I’m happy I found it and it didn’t take me long to book my flight so keep doing your great job..
Awful service and totally screwed for 1k
by Sammydoe on 2021/08/13 03:32
We have been totally screwed by your company. And we are going to be screwed again by having to pay 1k to fix the mistake or our plans are totally ruined thank you for screwing us. Never again
Bad app and terrible customer service
by IEAFTB on 2021/08/11 07:15
The app is pretty bad itself. It’s not easy to navigate and often doesn’t want to work properly. That’s not really my main issue here tho. My wife and I booked a trip to Ecuador months ago. Right from the start it was very odd, we were charged several transactions equaling the total cost, it worked fine but very odd. The airline had changed our schedule several times and each time we called cheapoair to see if they would work with us to maybe use better dates they literally just told us no and if we weren’t happy about the changes to “just not go”. I asked for a refund and even that wasn’t possible, not even a partial refund. We had ONE, just one good experience with their customer service. The final time the airline changed our schedule we were able to pick out of serval dates so that was nice, but then it still defaulted to a much worse date than the original. We called them and luckily for once they actually helped us out and got us the beat option. The trip was a success and we had a great time with what we had in the end but my goodness was the shopping experience a nightmare. We will no longer use this app or website for any travel needs. Just way too much headache and way too many very rude customer service reps. The stress and worry leading up till our trip was not necessary, especially with all that’s happening in the world. I’d give them 2 stars overall just because of the one rep that was really nice and helpful so close to our flight date but I’ll leave it at 1 star due to the many rude reps we had to deal with.
Poor customer service
by ghadir12345 on 2021/08/10 21:31
Very poor customer service
Thank you
by theresa brotm on 2021/08/10 01:02
Excellent and easy to use
Great selection of fights.
by manwith3firstnames on 2021/08/07 21:15
Grea
Don’t book with them
by louiwbousof on 2021/08/07 13:59
Do not book with this company if you like stability and stress free vacations. We are currently sitting inside our hotel in Valencia Spain on hold for an hour unable to enjoy our vacation because they changed our flight suddenly to include a 23 hour layover which we never agreed to that would change our arrival date. People have business to attend to at home, this company does not respect dates and times. What’s the point of choosing when I want to fly and return one of these people can’t respect it?
Unbelievable !!!!!
by !!disgusted!! on 2021/08/06 16:39
There terms are very misleading and the cancellation process does not work !!! Then your money is tied up for weeks waiting for a refund. The final straw is then they charge you a cancellation fee of $100.00.
Poor site
by Hey rum on 2021/08/06 03:37
Was once a reliable site but now it seriously overcharges for the same flight found on other websites. I was once an established user but no longer because of their intentional price gouging. Avoid this site.
Worst app for booking
by Evangelist Anthony Salguero on 2021/08/04 21:55
I booked a flight then when I open the app and enter my confirmation code the flight isn’t there and it says I didn’t reserve nothing after they charged the money on my credit card 😡😡
I won’t ever book with them again!
by heart is happy on 2021/08/04 03:56
Everyone on this review is right! I just booked a flight with ”Cheap-O-air and they robbed me for extra $200 without my authorization! Smh! I hope your company close down! I should have booked with the airport not through Cheap-O-air ! P.s. I don’t even know what the $200 was use for!!!! I WONT EVER TELL ANYONE TO USE CHEAP-O-Air!
Great then not so good.
by Stair man 55 on 2021/08/03 00:44
I booked a flight to Las Vegas at 1:00pm but my Doctor said because of my heart attack & medication no air flights, but I could drive. I went back on line and was told they would be right with me that I was #54 & 72 minutes wait. It dropped to #46 & 63 minutes. Great but 20 minutes later I was #54 again & 222:05 minute wait! After over an hour on line it dropped & then went up again. I’m not happy that I became a member but if this is their service, I’m out of here!
This website is bad and you can not refund money if you cancel
by thuan7788 on 2021/08/02 11:20
I just book the trip,and I changed my mind,I call them,they change my trip and changed my very expensive.and then I cancelled .They said they can’t refund money ,they just give you credit and if you want just that credit,you have to call them. I want to talk with manager they say you have to pay 45$ .After that they saying if you want refund you have to call the airline you booked ,they give me 13 number and I call that airlines company,the price is cheaper more than they booked I did pay insurance my plan,if I cancel is free .But they still charge you 100$ fee cancel I never come back this website again If you want buy on this website you have to be careful Good luck when you order this website
Reservations Disney World
by Isaiah45:5! on 2021/07/29 21:10
Excellent experience, the best!!!
Easy to travel
by mona tuna mona koda on 2021/07/29 02:23
Already setup by the agent
Customer service on point.
by xDolomite on 2021/07/19 04:24
Customer service is pretty good. Simple and fast if you want to change a departure/return date.
They are not refunding money for cancelled flight do-not book ticket with cheapo air
by sha-cheap please refund on 2021/07/19 01:55
I booked ticket before covid pandemic started. flight is cancelled by airline but cheapo air is not refunding. Airline asked me to get refund application number but cheapo air is not providing refund application number not they are creating one.
Eh
by EsmerH on 2021/07/19 00:21
Great
Charges on top of airline charges.
by Jatin1000 on 2021/07/17 19:46
Regret using this company. Bought insurance too from them. Rather pay more and book directly from the airlines.
4
by KEKMKB on 2021/07/16 15:09
Easy to use
Horrible!!!
by brysoli on 2021/07/15 15:07
Don’t waste your time and money.... ruined my whole trip, disregard customer safety, and horrible customer service. Don’t buy insurances because they are pure scams!
My Route
by jo-oh! on 2021/07/14 12:24
My Route was changed in that I go backwards and wait 12 hours in an airport before going forward. Yuck!
Cheapoair!
by rinasaengkeo on 2018/08/25 06:14
I used this app once last year when I booked the flight to Minnesota from California. I was skeptical at the first while using this app. I was like it was cheap flight ticket ever I got for the one way. Cheapoair showed what seats I wanted to take and I chosen the seat by the window. They asked me if I bring the bag and it cost free because the bag was under 25 pounds. After I paid the flight ticket,I received a confirmation purchase through the email. Few weeks later, I got there at the airport and didn’t know what to do. I went through the email. Cheapoair showed me what number flight ticket to print out at the airport. I got to the gate and got ready to fly then the email popped and said the flight was delayed. I was staying at the airport for an hour til the flight arrived and I got on the flight to find the seat. I got no problem when I was on the flight. It was easy to use this app. Thank you Cheapoair so much!!!
Such a scam
by one scammed customer on 2018/07/27 15:41
After saving for a trip to Arizona and Mexico for 3 years, me and my family were excited for our trip and happy that we got a good deal from this website. This ended when we got to the airport and found out that there was no record of our flight and that a flight going to the city we were going to has not existed for more than 6 months. In shock, we tried to call customer service. We have currently been on hold with them for more than 3 hours. A man picked up, said he could not help us, put us back on hold and that is where we are now. When we talked to the management of the airport they informed us that they have no affiliation to this app and that what they do is often sell regular priced. When we finally got put through, they took an extra 30 minuets to pull up our “itinerary” that we already told them does not exist. We had booked activities in Arizona and because of our non-existent flight were not able to attend them. Altogether, we wasted over 3000 dollars on these flights and don’t even know if we can go to Mexico and if that flight doesn’t exist too. I you account the activities and hotel we would not use, it is actually so much more. I recommend using any other service or just buying through the actual airline. This whole experience has been extremely stressful and heartbreaking for us because we worked so hard for this vacation and we might have just been completely robbed by this fake company that might just be a scam.
Money Seekers..
by channi~ on 2019/08/23 14:07
Couple of years back I booked a ticket for a friend and I accidentally spelled the person name wrong. So I called cheapoair right away, they were charging me an additional 50$. Told them I’m not paying that and hung up, and called right back(thinking maybe I’ll speak to someone else) And it seemed like the same person and now they were charging me 60$ to fix the name, hung up and called a third time(still seemed like the same person)and they finally told me the truth I had 24hrs to cancel with no charge. Now the other day I booked a round trip flight through them and wanted to add a child to the flight going only one way. The person I was speaking to couldn’t comprehend that, so I said forget it I will call the airline. She said no give her a chance, so I did. Was on the phone with her for literally an hour thought she understood what I was explaining to her, took my card number and read out the flight she was about to book, and it was in the opposite direction I wanted to add the child. You can find some cheaper flights online from cheapoair sometimes, but after you book, just call the airline for any changes because all they want is money and they don’t care about anything else after they get there money.
Terrible
by missfabulous1 on 2021/06/09 11:14
Orbitz experience is terrible, the length of time and effort to try to chat with a live agent through the app has been a nightmare. I booked a flight for HNL departure to destination ATL using their app for date 6 11. Provided my card info. I double checked before booking the flight. Then I get the confirmation, and the itenerary for my one way flight, and to my dismay Orbitz put me on American Airline flight, one way from HNL to LAX. Good luck trying to speak with an agent through the app to get them to correct their error. I was placed in line on the app by the useless chat bot. when I requested an agent, No agent ever came on to assist with fixing the flight mess up, and the length I waited was rediculous. I requested to cancel the flight through the app and again the chat box sent me to an agent. Orbitz took the payment but makes it very difficult to cancel or get your flight info corrected. With that being said Irbitz needs to improve their customer service and provide contact number in their app so a customer can get their issues resolved , and know that they are speaking with a legitimate customer service rep and not a scammer. As of today June 9 this issue still has not been resolved.
Can not cancel the booking
by Culalam on 2019/05/01 20:30
I booked flights and 1 hour later I realized that I had selected wrong date. I tried the “ manage my booking” to cancel my booking. It’s didn’t work. I called customer service and on hold for 1 hour 23 mins. The representative told me that I would be charged for cancellation fee of $25. I told him that when I booked, there were the message showed that “ no cancellation fee with 24 hours”. I also told him the US law allows 24 hours period, therefore, I will bring this to the court if CheapOair charge me. Then he put me on hold for another 15 minutes. After the wait, he said that his manager have approved the fee waiver or $0 cancellation fee will be applied. He asked me for 1 time password so he could cancel my booking. However, when I asked for cancellation confirmation, he didn’t provide me. He said that was it and I should be fine. One hour later, I checked the app, my booking information still there. I also use computer to check for my flight and the information still there. When I called the customer again, no one picked up the phone and I was on the line for more than 2 hours. I will file a faulty report so other people can be aware of this company.
Problem not solve
by crazyricks21 on 2019/04/11 21:04
I love booking here till I had an issue just two weeks ago. I was booking a one way ticket for my daughter and the agent told me it’s better to booked two way even though she won’t use the other way ticket it’s cheaper he said so I did what he told me then when I went to the airport to pick up my daughter they told me that the ticket will be canceled because my daughter is ng with me yet, no one told me that will happen so I was furious and called them and that’s what they told me the same thing so here I was waiting for my flight at the airport and arguing with the agent and she told me that I have to buy another ticket for my daughter so I didn’t have a choice but to get another ticket and she told me that they’ll review the problem and will get a refund from them. Till now didn’t here anything from them. I’ve been using this website for awhile and love it now I don’t even know if I should trust them again. I bought so many tickets from them coz it was easy now no clue if I still use it. I was really disappointed after that plus not hearing from them.
Would give zero stars if I could.
by Gor805 on 2020/03/22 06:30
This company is a racket. My flight had canceled by the airline due to the Covid-19 outbreak. I had purchased the ticket through cheapoair so the airline told me to call them. I had also received an email from cheapoair telling me of the change. When I called cheapoairs customer service line (which was the only option) the woman was kind, but told me I can only get credit with that airline. When I expressed my dissatisfaction, she said I could be transferred to the cancellation department (why wasn’t this just offered) and insisted I just take the credit. I refused, so she then said she would transfer but warned me that calls were getting “dropped” when transferring.... so I wait about 30-40 mins and the wait music stopped rang once and said the number is no longer in service or had been disconnected.... so basically cheapoair will literally do everything in their power to not refund you. I had cancelled about 8 flights for this last Europe trip planned. Orbitz, Kayak, Kiwi, Norwegian air, all refunded me because of the covid. I’m just left dealing with scandalous company. Will NEVER do ANY kind of business with them every again.
Terrible Customer Service.
by Filmguyysernane on 2022/01/20 10:05
I was told that i would be able to cancel flights due to uncontrollable circumstances such as testing positive for covid, family emergencies, etc. As soon as I got covid, I called their help center to try and attempt to move my ticket, or at least get a refund for it. I call their customer service, immediately get put on hold for an hour, just to continuously be put on hold again and again after finally getting help. Their agents are all very difficult to understand, and not much help. All I was told was that there was absolutely nothing I could do, and that I would lose my money, even though I even paid the extra money for travel protection, which by the way, is a complete scam as some agent over the phone told me it was only valid for 24 hours? Are you kidding me? You can literally cancel a ticket for FREE within the first 24 hours, what in the world is the point of travel protection? There goes thousands of dollars. This app is a joke, I’d recommend using an actually good app to book flights like Expedia. Never had any trouble with them. Taking my money elsewhere.
Cheapoair are scammers
by peel40 on 2019/10/09 00:49
I will not use their service again they have the worst customer service. The people on the phone are nice but it’s hard to understand them because of their heavy accent I needed to change the spelling of a name that was spelled wrong they tried to charges me a hundred for each name they miss spelled the lie and tell they are going to fix it sent them our passports and as we did they did nothing but kept asking for money’s when I refused to pay it cause the airline told me that charging that was ridiculous they said the would do it for 75 dollars per name correction finally they said the would do it for 25 dollars I never returned their call I went in my trip without incident thanks to American Airlines I will never use this service again total scam
Price gouging
by HarleyBikerDude on 2019/11/23 16:07
I just got off the phone with one of your representatives about changing my return flight from Vietnam. I was quoted for $877 to change the ticket. I have been flying for 20 years and this is not my first time I had to change a ticket on a return flight. I was not happy with the quote and he kept on insisting to take it out of my card. I was flying threw American Airlines. So I am quoted for $877 and a one way ticket was for $751. How in the hell you think I’m stupid. So my round trip that I paid for $1057 from Jackson MS to Ho Chi Minh City and all I needed was to change the going home date and I was going to be charged more than a one way ticket. I even told the man no but hell no I'm not doing that for $877. I told him I’m calling American Airlines to change my ticket. He insisted that they will not make the changes and that their is no way he could get it changed any cheaper and I will be charged $877. I kept telling no I’m contacting American Airlines. I hung up the phone and I contacted American Airlines and within 10 minutes I had my flight changed to the new date and only cost $350. As of today you just lost a customer. Very disappointed on this.
Stay away from this company
by Khashook on 2018/10/26 07:22
I booked our vacation tickets 40 days in advance before my vacation, a week before trip Cheapoair called and told me airline changed the schedule. I asked them to let me research and I'll get back to them. I called them, I was on hold for 25 minutes and then they said I have to pick the new schedule that they force me to take with layover time of 25 hours! after being on the phone for 2 days each time average 2 hours they didn't do anything, they didn't take responsibility or find me a ticket with better hours, dates or airline. They have untrained staff, supervisors with no power and poor customer service. Anytime you call you have to waste minimum 2 hours of your time. They insisted to give my money back and full refund me to not take the responsibility. I told them you canceled my flight a week before the flight and you want to refund me? what can I buy with that money a week before my vacation? Wrote the email for CEO and no answer either. I found my ticket somewhere else and asked for full refund and guess what? it takes two months to give my money back. I want to sue them.
Horrible service, money hungry, DO NOT USE!!!!!
by Amber Stephens1209 on 2020/04/07 17:17
I booked a flight for me and my 3 year old son a few months ago before the virus was bad and I added insurance to both flights. I booked the flights for the beginning of May to visit family. I recently found out that I am newly pregnant which puts me at a higher risk, I am also unemployed now, so I have tried calling, emailing Cheap O Air, no response. I tried canceling my flight through the app and not only did they want me to pay $90 for both flights to cancel them, but they were only willing to give me a voucher for half of what my tickets were even worth. They keep sending me emails everyday making extreme changes to my flight and now I have to try and contact the airline directly to see if they will give me a refund since it’s obvious cheap o air doesn’t care about the people at all. It’s really sad to see companies not helping communities and people during this time. It is sickening. I will make sure to post on every social media site about how terrible you people are! And I will NEVER book through this app again.
Save Yourself From This Scam
by Ash655321 on 2020/05/27 23:59
This app & website are 100% a scam. You will not save money, they will manage to scam you out of more money than you even agreed to spend. They took an extra $434 out of my account without my authorization. Their customer service is nonexistent. You have about a 3% chance of actually getting through to someone after being on hold for hours on end. When I did finally get to speak to someone, they wouldn’t listen to me & insisted I was wrong. They charged me for features & amenities that aren’t even available on the airline my flight was with, for that class of ticket. I was luckily able to dispute the charges with my bank & got a full refund. Do not ever book anything through this scam, you will instantly regret it. Use Google Flights to track prices & book directly with the airlines. After a total of 8 unauthorized charges, these jokers charged me over $1400 for a round trip domestic flight for basic economy. I could have flown first class & booked directly for cheaper. Beyond a joke. Stay far away!
UNABLE TO EFFICIENTLY DEAL WITH COVID19 crisis
by Ctoandasan on 2020/03/17 01:54
This ongoing crisis has exposed the weaknesses and efficiencies of CheapOair. Because one has to deal (speak/chat) directly with an agent just to cancel (not even asking for refund) a flight because of travel restrictions, and because of the high volunenof calls, one has to wait for hours (if you are lucky!) just to be able to get through. How about those outside the US, spending money on an overseas call? The app shoud just feature self-cancellation with an automatic feature that waives cancellation fees based on the airline advisory. I understand CheapOair will still charge its own. Ancellation fee ($50?) and that’s fine and the agents xan be paid out of these fees. But MAKE IT EASY FOR CUSTOMERS TO MANAGE THEIR BOOKINGS!!!! This crisis has ezposed the disadvantages of dealing with third party online travel apps. They may be good for comparing fares but not for booking flights. Better to book directly with the airlines. Customers will learn from this crisis. Third party online travel apps will be shunned.
Okay experience
by M1k40 on 2019/12/24 08:20
I had a so-so experience with cheapoair. Yes, I was able to get cheap tickets for my flight and choose my seats although with some up charge; but, the app is very difficult to navigate, and with all the constant promos going on everywhere, sometimes you can’t even get to necessary actions on your booking. Even though I chose the option for the company to check in for my flight for me as soon as check in opened up and send me the boarding pass, they never did and I only ever got my flight info because I got nervous and downloaded the actual airline app and did it there. Thank goodness for that. I will probably not be using this company again. If I do, I will have to make sure ahead of time that I can check in to my flight manually. Update: I finally did get my boarding passes sent to me three hours before my flight. So at least they did get them to me.
Previous “ scam “ review
by pheleps on 2020/04/22 09:13
I am surprised n even shocked at your review. And also so sorry you went threw so much. Is it because of the constant changes of flights n diminishing flights due to the covid19 virus. I loved my expierence with this company. They put me in a window seat, my preference, directly behind the wing, also my preference. I was in B boarding which was pretty quick since it went up to E and F. The price was slightly lower than the aircraft company, and the planes are exactly the same. I got an itinerary as well n boarding pass on my phone for my flights, both ways. I’m sorry you had that’ you had this experience . I’m sure if given a proof of the transactions they will compensate.
Sketchy customer service lines
by Olvi94 on 2020/05/04 17:36
As i was cancelling my flight due to COVID-19, i was given the option to choose how i’d like to proceed with the cancelling. The options were full refund or credit thru the app. I selected full refund and was charged $35 however i had included flight insurance on my ticket and was not made aware of the $35 cancellation fee. I call customer service because im seeing this credit for a next flight on the app (which i did not select as an option) and after being on hold for an hour this guy answers, asks for my booking number which i give to him, and then proceeds to ask for more information that should have appeared after being given the booking number so right off the bat im thinking its a scam. Couldn’t understand him very well, had some weird noise in the background going on, and just wouldnt answer any requests of being transferred to a different agent. Dont think i’ll be seeing my refund...
Customer service is lacking
by smokediver68 on 2019/03/16 03:30
I got this app years ago but never booked until today. I do not use the email address associated with my Facebook account and cannot access it. While I did get a confirmation sent to an email I can use, since it was different than the one I used to log into the account (by way of that little Facebook button) not only can I not get the rewards, I also cannot see the trip I booked within the app. Customer service does nothing but give you email addresses and cannot help. The idea behind customer service is to help, not just provide the buyer with multiple paths to create more effort on their part. When you do that, customers are more likely to spend that energy in, say, writing an app review telling people to use Travelocity or Expedia instead. I’m not bothering with emailing people to get rewards bc I don’t need rewards points for something I will never use again!
Worst customer service
by monitza78 on 2019/06/24 20:41
Got an email for flights to Las Vegas I called cheapoair customer service because I had purchased two tickets but at the rate that was sent to my email was a lot cheaper and decided to take my Two children with me instead when I called the guy was very rude I gave him all the information he asked for and then gave me a quote a lot higher then the one I was seeing on my screen I asked why and he replied with then you book it I told him I can’t they are both minors he said you can just change the DOB he kept going on I felt so pressured not thinking right I went ahead and purchased the two tickets when I gave him the booking number this guy starts laughing and said well that’s why it’s so cheap it’s a one way ticket I told him how can it be a one way ticket if it asked for the return date and then transfer me to a different department where they charged me to cancel the tickets worst customer service ever will not due business with them ever.
UPDATE:
by 9thLife on 2017/11/30 15:40
Original review below. Thanks to developers for the response, better late than never. Your whole response could’ve been simply , “no, the app cant do that” as opposed to repeating what I stated already as the entire POINT of the concept; that groups of people flying all together sometimes find it easier to book all tickets at once, but unless you book your own single flight you cannot access the info on the app, so this app is NOT for your needs. Great. Got it. Sheesh. Original review: It looks like I cannot use the app to track my booking because I wasn't the one that bought it. Under "My Trips" the screen pops up as "No Trips Found" with no place to input a booking conf number which I have because my kid bought my plane ticket for me. So maybe the app would be great if I could use it... We did find the cheapest tickets via CheapOair but the app seems to have this one loophole for me or anyone else who didn't buy their own ticket.
Last minute flight out of NYC
by wifey1991 on 2018/07/23 21:54
I needed a last minute, same day, one way flight from LGA to DEN. As I was looking at your app and entering my credit card, I was told the flight was sold out. I bailed on entering the rest of my info. A customer service rep called me back immediately to see why I didn’t finish with the reservation. The gentleman found me a flight out of JFK (no more available at my price point at LGA) at a reasonable price. He worked with me for 20 mins while I verified information and asked a lot of questions. He was amazing and very thorough. He even gave me a few reward points for booking with them on the phone. You now have a user for life.
Ok for Cheap!
by Kimasuda on 2019/01/24 16:46
The flights have been ok so far. The first one with CheapOAir was bad. The flight was late/cancelled due to weather, and therefore missed my connecting flight. None wanted to help me because I got Basic economy which is the lowest! Get the step above! The worst is the ‘Travel Mate’ Tavel insurance!! For a lousy $40-$50 for snacks and dinner that I charged due to being stranded at the airport, they wanted a personal written letter from the American Airlines about the delayed flight! It took months to get that. I got a legal service, faxed all my paperwork, and then Travel Mate wanted more plus the tiny receipt (1”x1.5”) for dinner, etc. I didn’t get a receipt for coffee, water, etc. By this time, I couldn’t find the tiny receipt, they never paid a penny! In fact, each time they stated they needed more paperwork, incomplete, etc!! Travel Mate is the worst!!!😩😡
Terrible customer service
by YoungReason on 2020/07/03 19:40
I ordered my wife a ticket to come see me in Alaska from Chicago. We were skeptical but gave it a chance anyways. Once we booked it the flight schedule changed several times and we didn’t know about it. Once the day finally came for her flight she tried to show her ticket and the airline said it didn’t exist. Then they looked further into it and they told my wife that the flight was moved 4 days from the original date. There was no communication between Cheapo Air and my wife. We tried contacting them on multiple occasions and we were placed on hold for more than an HOUR with horrible customer service. I would not recommend you using this app at all. This is a warning they won’t communicate with you when things change and when you try to contact them about it they’ll keep you on hold until you hang up.
Bad service
by diana valentina on 2019/12/18 05:32
I had a call for two hours where the first advisor victor whose last name I look for my flight took my information and agreed to proceed with the payment when it did not take more than a minute to tell me that my card did not pass and I told him I can repeat the number of the card and I stop talking and I didn't hear anything else! The call went on and I called from another phone where the acessor Stefany Santolla answered me when I told her what had happened and told her the name of her partner “Victor” told me oh he went to eat if he wanted to give me his number and in a Time your break is over he'll call her! I was very upset and asked to speak with a supervisor and he told me that they were in a meeting and I had to call in 2 hours to be able to talk to someone so he offered to assist me where my rate went up $ 150 dollars because it took me more than an hour to buy the ticket
This is the easiest travel app I’ve used so far
by FoojyPod on 2019/09/23 07:00
I think I have used every single application, online website, Travel agents, phone service direct with carriers, online chat service, but this one Is the easiest one I have ever used it takes fewer steps and less time to change the settings to allow you to search for alternate times dates routes and options to pick the lowest price. For example the other three services that I tried came up with flights for over $800 using CheapOair I was able to find a flight for $270 by simply changing two of the parameters. Saving that kind of money is what it’s all about!
Horrible experience
by Vlad_dotsik on 2018/06/26 20:02
Do not get anything through this company they costed me so much of my time and money and running around it’s insane! I got insurance on both my flights just in case something went wrong, booked my rental (payed for it), booked an air bnb (payed for it) and the tickets (payed for it). 3 flight cancelations, spent 5 hrs sleeping on a floor of an airport then another hour in a plane that wouldn’t move, arriving 10 hrs later then I was suppose to so I go to ask them to reschedule my flight back due to me being extremely late and they tell me it’s not their jurisdiction talk to our insurance company, they say I won’t get my money for 30-60 days mind this I just spent over $1000 and they are telling me that there is no way to change the flights or anything like that smh also spent like 5 hours with them on the phone trying to get all these issues resolved... never again
Beware! They will take your money and screw you!
by pashane0522 on 2020/06/28 02:31
If there was a negative 5 stars, they’d have it from me! I’m no stranger to flying, with over 1,000 successful flights behind me, I’ve experienced a lot and with many ways of booking and many different airlines also. They took my $780, booked my flight and gave me no other information... I literally had to call and sit on hold for 5 hours to speak to someone who told me to contact the airline I’m flying with then immediately hung up on me... now my flights have been cancelled, can’t get through to anyone and the airline cannot help me with my problem since cheap o air uses a different address than your home address and don’t tell you that. So good luck verifying that it’s your booking!!! Don’t use them... I’ll be contacting my lawyer about this and I absolutely will sue them for the hardship!
My Milwaukee Trip
by OkenSue on 2018/06/21 20:17
I didn’t know I would need to download United’s Ap to receive notifications of flight changes. I signed up with CheapoAir for updates and received none! Our flight out of Milwaukee was cancelled and we were rerouted but I had no notification! Not from CheapoAir and not from United! I don’t know if this is CheapoAir’s fault or United. Everyone that had the United Ap was notified apparently. And I’m not a big fan of United. Been stranded by them before. Loved our Alaska Air flight however! The one thing that I liked about CheapoAir was the guy calling and asking if I wanted to select our seats. On the way back those seats didn’t matter though with our cancellation. We were at the mercy of the airline and we had our 4 yr old granddaughter with us.
THANK YOU ❤️
by Svetlana Bsksheeva on 2019/12/18 14:40
Thank You so much! For everything! Im Truly appreciate for Greatest Professional service! 😁🙏😉🙂 I accidentally booked the wrong dates and were nervous because I had limited time & money for my trip! I didn't knew what to do & how long it takes to cancel or correct transaction! I found option Chat Online with customer service and their Response was immediately as two seconds! They are helped me in less then 5 minutes and corrected everything. As i wished! Person at customer service was waiting for me patiently until I login to my email address, was very polite and helpful! So easy 😁❤️
Will never use this site/app again
by Tee Luka on 2020/07/05 01:13
Their communication and customer service needs a complete over haul. Flight was changed then canceled. Checked the status of my flight everyday with no changes made. Website and app showed my ticket status as confirmed for the date and time I booked for. No email saying flight was canceled. All they send you is a generic email saying there maybe be a status update to your booking and to keep checking your email for updates. The airlines I was assigned to was United Airlines. I called their customer service and they basically blamed CheapOAir for everything and then hung up on me after I asked for the the agent and his supervisors name and ID #. Horrible horrible service on both sides. The discount on a flight is not worth the complete frustration in dealing with those 2 companies.
Sick over this
by Dancergrrl054 on 2018/09/12 11:16
If I could give them 0 stars I would. We bought airline tickets from cheap o air for my father in law to come to visit last month. His flight from Chicago to NY was delayed for over 7 hrs leaving him sitting on the closed airplane until spirit airlines finally cancelled the flight. Sitting on that plane for so long made my father in laws asthma act up and he was so sick he could no longer travel to come and see us. When we called cheap o air to get a refund, they refunded only the portion of he trip That THEY cancelled. They would not even allow us to change the date of his return ticket with American Airlines. He was too sick to travel because of them leaving him sitting in a plane for so long and then they cost us over $200 for a ticket they wouldn’t even allow us to transfer to someone else or change the date until he felt better. Shame on them.
Thumbs up
by FDonaldC on 2019/06/30 14:20
CheapOair has a lowest price guarantee. When I booked my last minute flight the day before departure I noticed they had the cheapest flight just a little over $200 so I booked it. The email confirmation was readily available. When I went to print my ticket the price had decreased to $177 including my bag. This was my first time but it certainly won’t be my last time. Thank you. I used another company I never received any emails and changes such as delays to my trip nothing. The day I left the weather was horrible I received continued updates. So far so good I’ll definitely use it again.
Very unhappy - want $ back to purchase GC elsewhere
by Blah blah blah X6 on 2018/04/30 12:57
I recently bought 9 $1000 gift cards for my team members as a sales gift. Two of the tried using them online and your system said it worked when they checked out you charged their credit cards the entire cost of the trip they called your service team and had a terrible experience. Your service team would not apply the GC to their purchase. Was I scammed!!! Another team member tried to apply it to a bundle trip called your service team and was told they could only use it towards air. This has been the most embarrassing experience for our company. I want to@return all these GC and purchase somewhere else. This suppose to be an award that they could use for wining s sales contest and has turned out to a nightmare. I want to return the 9 GC I purchased for 1000 they are worthless.
Great customer service 👍🏼
by MemphisMan30 on 2019/12/15 02:06
We booked a recent flight to London and Johannesburg South Africa, booked it on the app & shortly afterwards we received a phone call, the finalized our tickets by selecting our seats & helped on each leg by keeping layovers minimal & getting window seats, awesome service through and through I added the reservation to the Lufthansa app and can see the seats and info all there I wouldn’t hesitate to recommend them in the future, this trip is still several months off and any time a flight changes I get an instant email! Keep up the good work!
READ 1 star REVIEWS
by TaylorMGK on 2017/11/08 00:40
Initially when you enter your destination, the 1st option on the site seems to be the cheapest. I selected this option because duh "CHEAP-O-AIR" right ? Wrong this flight had a different date & location which I was not aware of until I received an email confirmation after my account had been charged. I called to explain my mistake & see if they could change the date but I would be charged a fee to change the date or a $50 fee to cancel all together. How does a business operate like this? The location I entered should have been the suggested flight option this is very upsetting & I cannot afford to do either option at the moment so I am hoping I can dispute this charge & find a flight elsewhere. After readying more reviews they apparently change the dates of your flight all the time
Horrible customer service!!!
by LoganDGC on 2020/04/10 05:22
The app is ok. Once you have any question or problems, the customer service will not be able to solve the problems. Every time you call, you would better have at least one hour to wait for a representative. When you talk to a real person, listen very carefully, especially when English is not your first language. It’s hard to understand them, and they are not very patient. Once they get an chance, they will transfer you to another department right away. And you need another 30 minutes waiting for someone to start everything over. I tried online chat. The system doesn’t understand the question and need one hour to get a representative. Talked to so many customer service, this company is the worst one.
Customer service can use some work
by this girl 94 on 2021/09/11 20:16
I spent two hours on the chat being passed around from person to person just to not get what I wanted in the first place. The first person was very passive aggressive and gave me a hard time, the supervisor I spoke with was a little better. I had to beg and plead to be able to use *some* of my credit (after begging person number one for ten minutes to let me speak to the supervisor). Then I got it squared away and a few hours later checked my new ticket and my info was wrong. Look, I’m not one to complain and I get described as easy-going but I’ve had this issue since 11am and it’s 4pm now. Wouldn’t you get frustrated too? Save your time and money and go elsewhere
Flights yes! Adding cars or hotel not so much
by Liviamarie12 on 2019/07/15 23:58
I loved and had no issue booking my flights to and from for my vacation.. unfortunately my flight was a little behind leaving Louisville so I was behind on getting my car rental (since it was thru a 3rd party with the car rental .. 3rd party being cheapo air) I lost my reservation and deposit.. I’d understand if it was my fault but they need to have better regulations and policies for issues such as bad weather or any reason a flight is delayed, when the customer is not at fault. Luckily the rep at the car rental was used to the 3rd party fault and helped out so much! Cheapo air needs to review this policy or refund the “deposit “ when is isn’t their clients fault.
Our trip
by Seniorathome on 2020/04/29 00:00
My wife and I had planned a trip back East from California, to see family ( my grandson) and enjoy some down time. Then Covid-19 Unraveled all of our plans. Being seniors, me 76y/o and my wife 67y/o, we have been in self quarantine. Canceling our bookings has been a struggle. Trying to get to a person who was able to help us was impossible. We so far have been able to confirm our booking cancellation for the flight going back East but we are still awaiting cancellation confirmation for our flight back home. We know this was a difficult time for everyone. Hope the future will bring better days and we can fly safely again.
Happy with the price, but the app should be fixed
by 22-89 on 2018/08/07 17:00
I purchased two tickets from Chicago to Changsha, China. The price was almost unbeatable. I am living in Ann Arbor, MI, so I should depart at Detroit airport, but on June, Delta’s official price is almost hit $1000 per person. Then I found the ticket from Alaska Airlines at here. Although I need to pay Amtrak for Ann Arbor to Chicago, it was still a great deal! But the problem is the app, on App Store’s preview, it shown as optimized for iPhone X screen, but the fact is it didn’t. So I want the programmer to fix the problem, so I and so many other iPhone X users will be happy with it.
Great savings bad representative.
by Will Collazo on 2020/06/06 14:53
Great service great app. With the exception of when I called customer service to ask why I couldn’t pay with my cheapo card. The lady said you can’t book for more than eleven months. When I restarted my concern she replied let me check with manager and hung up. The app has the tickets I wanted. Why wouldn’t it let me pay? I know she hung up because she had my number and never called back. I figured it out myself and saved hundreds. Love cheapo air. The rep named “Heavenly” or whatever her name is not so much!
Very simple to arrange flights
by TBear 2 Day on 2020/02/18 20:43
I’ve used this app for 4 years now. Very simple to navigate through. They keep me well informed of plane changes and gate numbers and time delays while in route. I seem to travel on busy holidays and appreciate the info they send. Some weather delays have been extreme. Prices are more then fair. Talking to others while in flight I’ve found my ticket has always been cheaper then the person I’ve sat next to. My go to when ever I’ve wanted to fly!
Never buy a ticket
by gee7898 on 2020/03/21 14:51
Yes I have used this sight three times and called them every time to make sure it was all correct they assured us that it was till we get looking at paperwork sent for flight information and was changed every time and names not right have to pay them again for there mistake I travel with 3 people every time not worth paying for this place go directly to airline get flights might be few bucks more but flights don’t get changed all time with more layovers all time bought with no layover and know have 3 hr layovers and have to pay for correction on names never buy anything from here no refund or anything to change dates even when broader close from Government saying no travel they said read policy
Worst flight booking service ever
by invester.broken on 2019/10/31 14:54
I booked a long flight with Cheapo air for December. Then one their agents called me and said I can book flight seats through the call and booked flight seats for whole journey. He charged a fee of 26$. He gave me seat numbers I wrote them in a book. Then he said Cheopo air would send an updated itinerary as soon possible. They never did. Now when I call them to check they have charged that 26$ as some priority service thing and not for the flight seats. They are asking me to pay 90$ for the flight seats now. One is a 10hr flight. The new agent I contacted even said one of the seat number given by the previous agent is not even in the flight. Cheapo air has the worst customer service and worst service overall. Scamming customers. I DO NOT RECOMMEND EVEN TO MY WORST ENEMY.
Never works
by JBix1971 on 2021/08/26 14:47
I have 2 bookings - one for me and one for my brother. The one for my brother never shows the itinerary on the app and only shows that he is taking his flight to the first stop. I have spoken to 3 different representatives that all tell me to reinstall the app which does not work but they all insist on wasting my time to do it again and then have no other suggestions for me. I am now at less than 24 hours before my flight and cannot access my boarding passes for any of my flights. Furthermore, I tried to get on chat and during my wait time I was disconnected and had to start over- and these were not short wait times- my first one was 20min when it disconnected me. I will never use cheapoair again.
Never again
by Alexswif on 2021/11/18 21:31
We purchase 2 tickets from Seattle to Frankfurt on 2019 right when covid happened. When we tried to canceled them they told us we couldn’t get our money back , for me this was unreasonable since we where not allowed to travel due Covid-19. They told us they can only reschedule for a different date and hold that credit for 2 years We let 2 years pass and decide it was time to use them after when we called them after several times and rescheduled they said that reservation was no longer with Cheapoair that we needed to called the airline so we did After several weeks on going back and for with the airline they finally found the reservation but the date and credit where expired that we needed to called Cheapoair and have this credit fix After several weeks and long hours of calls and email , we recently received an email from Cheapoair saying that they are not responsible for the credit and they will Not issue one After this experience and losing 3k is clear that this people can’t be trusted Thank you
Lifesaver
by Penguingirl322 on 2018/12/05 11:32
When I had to find two separate flights for two holidays and all I could find through the airlines was too expensive, I turned to CheapOair and got a great rate on one flight and a decent rate on the other. For years I haven’t been able to get an acceptable rate at the local, regional airport, but this time I was able to get two. Not having to drive two hours or more to a larger airport has taken a tremendous burden off of me. Thank you for making that happen. I highly recommend this app.
Forever my favorite booking app
by Loalmod on 2019/04/28 18:15
I’ve been using CheapOAir for years. I always find the lowest prices here. Everything is so easy and convenient. I earn points that I can later use for flights or hotels. The only setback is that different than most of the loyalty programs out there, points do expire with ChOA. I’ve recommended this app to every single family member and coworker, they tried it themselves and they all love it! I don’t put myself into the hassle of having to navigate a million pages comparing prices, I know I’ll end up finding the cheapest price here. Forget about Kayak, forget about that Hopper website, CheapOAir is the real deal. I am forever grateful for the people that founded this platform, it allowed my wife and I fulfill many travel dreams/goals.
Stranded
by Rick1980 on 2020/05/22 06:19
They never notified me that my return trip was cancelled. When I called at the airport the guy said I was notified and couldn’t give me a refund. Only credit with Canadian air. But Canadian air wasn’t flying. He supposedly looked for another flight but only could find 6000 dollars as the lowest price. However I after I hung up I found a ticket for 1200 dollars. Multiple flights at that. I even looked on cheapoair and found some for the same price or way under 6000. So now I’m stuck because he lied to me and just wanted me to cancel my flight. I’m so depressed. I can understand if it was my first flight. I would be home. But I’m in a different country with no help. I paid my ticket. They should have got me home.
Rating Trends
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