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App name
CheapOair: cheap flight Deals
Description
Save up to 40% on your next flight! CheapOair lets you know when to buy. Simply watch a flight and get a notification when the price drops! CheapOair is like having your own super-fast, all-knowing travel agent that analyzes up to 20 billion flights daily, and lets you know the best time to book. KNOW the best time to fly and buy! WATCH a trip to receive price alerts. BUY in a single tap with Apple Pay. FLY with extra savings in your wallet. CheapOair is an award-winning travel app. No spam. No ads. No popups. Just the confidence you’re booking smartly. • Free 24/7 phone & chat support. • Save on last minute and hacker fares. • Pick your favorite seats on the go. • Share your trips directly in iMessage. • Earn up to 3X points in the app! CheapOair Credit Card Get and manage your CheapOair Visa Credit Card right in the app and earn 7x Reward Points on all bookings! CheapOair Love - Travel Weekly Magellan Award – 2018 Silver Winner - AVA Digital Awards –- 2018 Gold Winner - OMMA Awards – 2018 Winner: Online Advertising Creativity - American Business Awards – 2018 Bronze Winner: Most Innovative Company of the Year - Hermes Creative Awards – 2018 Gold Award: Social Media Valentine’s Day Fiji Sweepstakes Campaign Say Hello! Facebook.com/CheapOair Instagram @CheapOair Twitter @CheapOair
Not a great experience at all at any point in time
by sathish2020 on 2020/05/30 23:35
Not a great experience at all at any point in time
My trip
by nord hater on 2020/05/28 18:14
This app is a scam they stole 200 dollars they won’t respond to calls messages or emails
Won’t let me change flights
by piss off badley on 2020/05/28 00:27
I booked a flight BEFORE the Covid virus now they saying I can’t change flight information because it is restricted don’t make sense
Save Yourself From This Scam
by Ash655321 on 2020/05/27 23:59
This app & website are 100% a scam. You will not save money, they will manage to scam you out of more money than you even agreed to spend. They took an extra $434 out of my account without my authorization. Their customer service is nonexistent. You have about a 3% chance of actually getting through to someone after being on hold for hours on end. When I did finally get to speak to someone, they wouldn’t listen to me & insisted I was wrong. They charged me for features & amenities that aren’t even available on the airline my flight was with, for that class of ticket. I was luckily able to dispute the charges with my bank & got a full refund. Do not ever book anything through this scam, you will instantly regret it. Use Google Flights to track prices & book directly with the airlines. After a total of 8 unauthorized charges, these jokers charged me over $1400 for a round trip domestic flight for basic economy. I could have flown first class & booked directly for cheaper. Beyond a joke. Stay far away!
Pam12!
by pamela12! on 2020/05/26 14:24
I cancled my ticket and the agent was horrible! End up paying money to get a ticket credit cheaper then wheta i paid! Horrible app!
Worst customer service ever
by Fabi0507 on 2020/05/25 04:42
I’m gonna be short & simple... DO NOT BOOK A FLIGHT WITH CHEAPOAIR. I asked for a refund but they gave me credit instead and charged me $35 for cancelling my flight (which I didn’t even do, they sent me an email saying my flight was cancelled). They also gave me a short deadline when I need to use the credit (July), but Frontier airlines is allowing me to use the credit until 2021. They’re just taking advantage of everyone during this pandemic. I’ve done everything I can and I’m not getting my $100+ back even though it’s not my fault. I repeat DO NOT book a flight with CheapOair!
crashes
by gwynne1980 on 2020/05/23 06:07
the app crashes a lot after the last update.what is wrong??
Stranded
by Rick1980 on 2020/05/22 06:19
They never notified me that my return trip was cancelled. When I called at the airport the guy said I was notified and couldn’t give me a refund. Only credit with Canadian air. But Canadian air wasn’t flying. He supposedly looked for another flight but only could find 6000 dollars as the lowest price. However I after I hung up I found a ticket for 1200 dollars. Multiple flights at that. I even looked on cheapoair and found some for the same price or way under 6000. So now I’m stuck because he lied to me and just wanted me to cancel my flight. I’m so depressed. I can understand if it was my first flight. I would be home. But I’m in a different country with no help. I paid my ticket. They should have got me home.
Caution!
by Rosie-Tran on 2020/05/20 21:55
I bought 2 tickets round trip from Las Vegas to Vietnam. They’re canceled my tickets was February-10-2020 because Coronavirus. I was try call to see them refund money for us, because they’re canceled not me. The first called they transfer the phone for so many people and nobody can not to help, at the end they said will be transfer for someone to help us, i just like what is that means you guys was transfer the phone 3 times already and how long to get exactly who can help me, and after that i wait 3 hours on the phone call and nobody pick it up. The second called, they said they’re not customers service and can not to help me refund money because of coronavirus and i have to wait 24hrs to 48hrs for customers service to call back for SURE and help us, but 2 days passed and NOBODY call me back to help. The third called, I searched on google to see the number customers service of cheapoair so finally I found it, i just like yes here we go and they can not to said no with me anymore, but when i called i ask them is that the customers service and can you help me, the man in the phone said no and shutdown my phone call, oh my god! That so rough. I think they’re cheating on us because when i ask them the number of customers service they don’t want to give it for you, why? You guys said only customers service can help me and i aks the phone number of customers service and don’t want to give for me to help everything for me. if yes, it’s have to be done for long time ago ,why? You guys don’t want to refund money and you guys just want to get money from another people even not they fault and on the rules our exactly to get refund money. Why you guys not responsible. I bought tickets from cheapoair so many times and right now i’m very disappointing about them. CheapOair is not believe to buy tickets and they don’t have any experience to protect customers and i have to say bye bye never to see you again, and i think have alot of people just like me
Taking advantage of customers
by Have integity on 2020/05/20 14:58
I tried booking three flights with this company. Each time I submitted my payment information I received confirmation emails of a completely different itenirary that I paid for. I’ve been charged cancellation fees that they refuse to reimburse. On top of that I can’t get a refund for the flights. They will only offer me a future credit. I’m extremely dissatisfied and will never book a flight through this website again
The best
by Jaheeer on 2020/05/18 17:44
The best web to buy tickets
Flights not honored
by youpickit$#@45 on 2020/05/16 15:08
I paid for flight insurance but the airlines changed my flights anyway and had my husband and I on different flights when we booked to fly together. Unable to speak with a representative due to the Covid epidemic. Now need to cancel and drive 22 hours to Be at the birth of my first grandchild.
No response !!!
by $&@&!!!! on 2020/05/16 14:03
I wish I could comment on their customer service except that every time and I do mean every time I called regarding a flight I booked I was on hold no less that 33 minutes and every call ended in a disconnect before I ever spoke to a real person. I ended up eating a flight due to this virus because I never got to speak to anyone. Last time I use this service... or better yet, lack thereof!!!
Debbie Simmons
by lanieetale on 2020/05/12 16:00
Once calling several phone numbers finally taking but no answers
Terrible customer service! Will never use Cheapo again!
by Subic Boo on 2020/05/12 15:54
Horrible!
Horrible service.
by long time member. on 2020/05/10 00:09
This company is all about lies. I had booked hotel at Las Vegas. Hotel is closed due to COVID 19 , I tried to cancel my booking. After calling them, they told me that my booking is not refundable, then they told me to call them back after 3 days, which I did. They told me that they were able to cancel my reservation, but I’m going to get only 3/4 of my money. Because it was not refundable they going to charge me 1/3 and + $25 for cancellation. I was using them for years. No more. This company lies to make money. Horrible, shame on you.
Great prices!
by Matwood76 on 2020/05/08 15:14
Great prices
Sketchy customer service lines
by Olvi94 on 2020/05/04 17:36
As i was cancelling my flight due to COVID-19, i was given the option to choose how i’d like to proceed with the cancelling. The options were full refund or credit thru the app. I selected full refund and was charged $35 however i had included flight insurance on my ticket and was not made aware of the $35 cancellation fee. I call customer service because im seeing this credit for a next flight on the app (which i did not select as an option) and after being on hold for an hour this guy answers, asks for my booking number which i give to him, and then proceeds to ask for more information that should have appeared after being given the booking number so right off the bat im thinking its a scam. Couldn’t understand him very well, had some weird noise in the background going on, and just wouldnt answer any requests of being transferred to a different agent. Dont think i’ll be seeing my refund...
Worst experience ever.
by camahe on 2020/05/04 01:41
Not even in a pandemic you would get a break from these people. They answer in a country I don’t know where, but, you cannot understand a single word from them, on to of it the communication itself was horrible. That are in a third world country where even communications are that bad.
scammers
by Anddead on 2020/05/03 00:34
I have booked tickets to Vegas via CheapOAir. At that time it seemed reasonable to me due to price and other benefits of aggregators. When COVID destroyed everyones plans I wanted to cancel or swap my tickets. So I firstly cancelled car from Nu Car rental - got refund with extra credits easily, then I cancelled hotel via Expedia - got my money back and then I contacted Spirit Airlines directly - got credits for my flight. Decided to write to CheapOAir since I ordered tickets via YOUR platform. That was the worst decision. Here is what your brilliant support did: they have changed me 70$ for every ticket (140$) saying that they have done the cancellations for me and that is the fee. I was the one who cancelled everything, all you’ve done - send 2-3 emails and charged me for 140$ - no f way I buy anything else with your platform. That was my most expensive conversation with support which should RESOLVE issues not CREATE them
Our trip
by Seniorathome on 2020/04/29 00:00
My wife and I had planned a trip back East from California, to see family ( my grandson) and enjoy some down time. Then Covid-19 Unraveled all of our plans. Being seniors, me 76y/o and my wife 67y/o, we have been in self quarantine. Canceling our bookings has been a struggle. Trying to get to a person who was able to help us was impossible. We so far have been able to confirm our booking cancellation for the flight going back East but we are still awaiting cancellation confirmation for our flight back home. We know this was a difficult time for everyone. Hope the future will bring better days and we can fly safely again.
Mr Viz
by jetmachinist on 2020/04/28 13:25
Good price just hope your flexible with payment if corona still exists. Dana
Poor cuts service
by lejero on 2020/04/28 08:37
Unable to reach anyone by phone or chat or email. I'm given a number to call but when you call that number...., it rings endlessly then it hangs up. I was told I will hear from some in 15 days.... still no response. I doubt if I'll use this company again Teresita
Poor Customer Service
by Ms BizBiz on 2020/04/24 22:29
CheapOAir doesn’t allow online reservations for kids and charged me $75 for accompanied minor whereas airline fare was $17. After charging me and confirmed reservation the representative called several times after normal business hours to obtain my address. CheapOAir has yet to resolve.
Extortion
by Flix 2 on 2020/04/22 15:23
After I took a trip in November 2019 they went ahead during these trying times to charge me a cancellation fee in March 2020 for a trip that I already actually took, I’m writing them and all I’m getting is rubbish automated responses, NEVER EVER USE THESE PEOPLE, THEY’RE FRAUDS
Previous “ scam “ review
by pheleps on 2020/04/22 09:13
I am surprised n even shocked at your review. And also so sorry you went threw so much. Is it because of the constant changes of flights n diminishing flights due to the covid19 virus. I loved my expierence with this company. They put me in a window seat, my preference, directly behind the wing, also my preference. I was in B boarding which was pretty quick since it went up to E and F. The price was slightly lower than the aircraft company, and the planes are exactly the same. I got an itinerary as well n boarding pass on my phone for my flights, both ways. I’m sorry you had that’ you had this experience . I’m sure if given a proof of the transactions they will compensate.
Cheapo works
by BucksBetty on 2020/04/21 10:54
I have booked several flights within US through Cheapo Airlines & have always received a great fare and professional customer service . Buying travel Insurance has been worth it for me & upon last minute cancellation my refund was taken care of appropriately . As far as the family review about their discovering tickets to Mexico ‘being a scam’ & no such flight etc ... I ask why they didn’t confirm prior to showing up at the airport ?! I always call customer service to confirm & Get answers, lower fares or discount code after I book online. Paying for luggage etc is the same for most economy tickets/ airlines ... so yes I recommend Cheapo although you may have to wait to connect with a manager if a problem does arise ... but my problem was settled efficiently once I spoke with manager ( one time when I had not bought the insurance yet Cheapo still refunded !! 😀) hard to believe but they did.... after that I always buy bc it’s worth it for last minute cancellation ) Thank you & Bon Voyage !!!
Don’t buy from this web site
by moulaye ahmed on 2020/04/19 20:48
They will stole your money and will not get help if you need it, and they don’t have any responsibility I wish if I can give them 0 stars
Awful customer service
by Aflaslight app on 2020/04/19 19:02
“If we do not receive a response from you, we will not be able to re-issue the ticket(s). This may lead to the airline cancelling your booking, in which case CheapOair.com will not be liable for any losses.” This is part of the message sent to me on every notice now the third one! However, they are not receiving calls, they won’t answer my emails and a representative left me without answer on the facebook chat after asking me the booking number and email there was no more response. I can’t afford to loose those tickets I reserved together with five other people and they have paid me back already. Due to the corona virus I have no job and wouldn’t have the means to pay them back. They have created even more stress over my already stressful situation. Don’t think I will be using their service again after this.
I Hate This Company!
by 6sigma on 2020/04/19 03:45
They were eager to take my money but I haven’t been able to get any information by phone for 4 weeks!!!! I hate this company!
Cluttered with unwanted rentals
by peeved customer # 9999999991 on 2020/04/17 15:47
As I search for information on my flight I am visually assaulted with car rentals, upgrades revenue generating feces. Customer service is scarce unless you want to purchase extras. The app seems to have less options than the web site and I am still waiting to hear from Real customer service since I cannot call.
COVID-19
by BENiesen on 2020/04/16 04:00
I have not been offered a refund on my round trip. Prices have dropped dramatically and I bought ticket nearly eight months ago.
Changing cancelled flights
by SuperGirlTami on 2020/04/14 22:34
I spent 3 hours with a rep online to change my 2 flights to August. She helped change American Airlines, but I had to go change Sun Country on their site. I was given a credit for both flights yet just received an email with a charge of $284.80 for flights already paid for. I rebooked for August & they charged change fees & extra fees that I did not agree to! I am furious!! The August flights are much cheaper than I cancelled flights due to the virus!
Don’t abuse my bandwidth with weekly full downloads!
by Pingless on 2020/04/14 18:38
DELETING YOUR APP!
Horrible customer service!!!
by LoganDGC on 2020/04/10 05:22
The app is ok. Once you have any question or problems, the customer service will not be able to solve the problems. Every time you call, you would better have at least one hour to wait for a representative. When you talk to a real person, listen very carefully, especially when English is not your first language. It’s hard to understand them, and they are not very patient. Once they get an chance, they will transfer you to another department right away. And you need another 30 minutes waiting for someone to start everything over. I tried online chat. The system doesn’t understand the question and need one hour to get a representative. Talked to so many customer service, this company is the worst one.
Complicated to obtain rewards and such
by jiramos on 2020/04/10 05:05
I accumulated rewards points and they were not available until I received a email response. Rendering my search for a flight useless, also purchased a $50 coupon code, only received $9.50 off my purchase. Additionally, I haven’t been able to speak to anyone about cancellations during COVID 19 situation. Discontinued service and cannot process refund. Customer service is a joke
Cancelling current trip
by Tica Traveler on 2020/04/09 15:58
I have been trying to reschedule (cancel) my current trip – which has changed to cancelling the trip altogether because of your appalling service – for three weeks. A true disappointment after our wonderful experience last summer.
Covid Rip-off
by soma evets on 2020/04/08 18:20
Bought RT tickets for my daughter studying abroad in NZ. She had to return early. COA charged me a change fee even though I told them the airline waived it due to the crisis. They still charged. Now I’ve been trying to contact COA with the airline authorization code to claw back the fee, but there’s no way to interact with them. No chat, no 800 number, emails have gone unanswered (they say they’ll reply in 24 hrs but it’s been more than a week. I’m gonna lose close to $21K on tuition, housing and my daughter will lose a semester and a life experience. CheapOAir is exactly that - cheap. Stay away.
Cancellation and refund not credit
by tiredoff choosing12345@ on 2020/04/08 11:26
Unable to make contact with anyone regarding my cancellation password I received. Since there are no flights I want a refund.
Malo
by ivanmaciast on 2020/04/07 18:09
Pésimo servicio no me responden al ala crisis por la podemos no me quieren reembolsar mi dinero
Horrible service, money hungry, DO NOT USE!!!!!
by Amber Stephens1209 on 2020/04/07 17:17
I booked a flight for me and my 3 year old son a few months ago before the virus was bad and I added insurance to both flights. I booked the flights for the beginning of May to visit family. I recently found out that I am newly pregnant which puts me at a higher risk, I am also unemployed now, so I have tried calling, emailing Cheap O Air, no response. I tried canceling my flight through the app and not only did they want me to pay $90 for both flights to cancel them, but they were only willing to give me a voucher for half of what my tickets were even worth. They keep sending me emails everyday making extreme changes to my flight and now I have to try and contact the airline directly to see if they will give me a refund since it’s obvious cheap o air doesn’t care about the people at all. It’s really sad to see companies not helping communities and people during this time. It is sickening. I will make sure to post on every social media site about how terrible you people are! And I will NEVER book through this app again.
Shame on you
by Oh my read me on 2020/04/06 23:58
Shame on you! How dare you makes us pay for canceling our trip during this time of pandemic! It’s should be automatic for you to cancel all trips and notify your clients! Unbelievable and yet you cannot give us our refund! What a scam! Will never ever book flights from this company! This ticket is worth 2k. I have called and filled out a form on your website for over 2wks with no return calls! SHAME on you!!! other flight agency are able to refund their clients but you can’t! Shame! Disgusting
Worse ever
by FFmia on 2020/04/06 22:41
Due to the corns virus they are issuing credits instead of refunds which are unfair
Cheapoair is a Scam
by $Buster on 2020/04/04 13:52
Due to the Corona Virus the site directs you to change a flight but then tells me that I can’t get a refund or change the flight times. My flight isn’t for another 3 weeks. I will just spend all of this time I have on my hands to write terrible reviews....
Deplorable customer service
by benapril27 on 2020/04/04 02:21
I booked a trip for a conference in the summer. The conference was canceled as a result of COVID-19 and I attempted to cancel my booking. After difficulty navigating their website and attempting to cancel, I sent an email to their billing department and received no response or confirmation. Two days later my credit card was charged an additional $35 for cancelation but my booking was not cancelled. After 90 minutes of waiting then chatting with customer service, I was referred to my airline and encouraged to book again with Cheapoair. Really?
Fraudulent trip booked on my acct
by heh128 on 2020/03/31 21:48
There has been a fraudulent trip booked on my acct that thankfully has not processed fully. I cannot get through on the phone and I cannot fill out the customer form bc none of the reasons apply. This needs to be addressed and removed immediately. If I end up getting charged this is going to be a huge issue.
Cov19
by 2012gee on 2020/03/28 10:51
No assistance Chat doesn’t work calls not going through
Poor service
by G hngcvffnnbbhh on 2020/03/28 02:24
I have trying to contact Cheapoair for weeks to cancel my trip to Honolulu but I haven’t been able to contact anyone.
Inexpensive fares if you travel without bags
by wallawallabob on 2020/03/27 04:29
Had a great flight to Nascar in North Carolina Trying to cancel now that it’s cancelled Still on chat in question
Go to Algient Air
by Nurse123? on 2020/03/26 06:40
Rip off
Fail Army
by 1602Doc on 2020/03/25 14:16
Well well well, here we are during a pandemic. One would hope that customer service in particular would be their absolute highest priority. Negative ghost rider. I have left two emails, called the various support lines and have waited on the live chat line for HOURS and can not get any sort of customer service. One would think that during these times, a company of the sort would step up and provide the highest of quality of services. Nope. Screw me and good luck is about what you will get from these people during a time of need. I hope you and your employees step in dog excrement
Canceled flight
by ub love one on 2020/03/25 13:27
I’ve been trying to get my refund for a canceled flight and haven’t been successful
Change my flight
by bork12 on 2020/03/24 19:19
I have tried multiple times to get through with the phone numbers provided. I have submitted email requests with getting no response other than to say that my email was received. My flight/car rental is this weekend and I am really frustrated. My booking # 67395087 customer service # is 4055635. What can you do to help me? My phone # is 603-305-9642.Kathryn Borenstein
Horrible communication
by haycute on 2020/03/24 03:20
Comunico
Scam
by bibbyy1 on 2020/03/23 15:37
Do not book with them. You’ll get cheaper rates directly from the airline.
Coronavirus
by suesunandbeach on 2020/03/23 04:01
I’ve been trying to cancel my flight and get a voucher to fly when it is safer to fly out of Seattle. Thank you
Would give zero stars if I could.
by Gor805 on 2020/03/22 06:30
This company is a racket. My flight had canceled by the airline due to the Covid-19 outbreak. I had purchased the ticket through cheapoair so the airline told me to call them. I had also received an email from cheapoair telling me of the change. When I called cheapoairs customer service line (which was the only option) the woman was kind, but told me I can only get credit with that airline. When I expressed my dissatisfaction, she said I could be transferred to the cancellation department (why wasn’t this just offered) and insisted I just take the credit. I refused, so she then said she would transfer but warned me that calls were getting “dropped” when transferring.... so I wait about 30-40 mins and the wait music stopped rang once and said the number is no longer in service or had been disconnected.... so basically cheapoair will literally do everything in their power to not refund you. I had cancelled about 8 flights for this last Europe trip planned. Orbitz, Kayak, Kiwi, Norwegian air, all refunded me because of the covid. I’m just left dealing with scandalous company. Will NEVER do ANY kind of business with them every again.
Never buy a ticket
by gee7898 on 2020/03/21 14:51
Yes I have used this sight three times and called them every time to make sure it was all correct they assured us that it was till we get looking at paperwork sent for flight information and was changed every time and names not right have to pay them again for there mistake I travel with 3 people every time not worth paying for this place go directly to airline get flights might be few bucks more but flights don’t get changed all time with more layovers all time bought with no layover and know have 3 hr layovers and have to pay for correction on names never buy anything from here no refund or anything to change dates even when broader close from Government saying no travel they said read policy
Miss the mark
by tugbkv on 2020/03/20 20:35
Nobody answers the phone. Cancellations should be accepted online. The only way to make a cancellation now is to call them. I won’t use this service again. Beware in the future
Terrible Company
by jeanlouisse on 2020/03/20 20:07
I have been trying to contact customer service for two days. I tried the number on the app and the number that google gives me and they both are hung up after one ring. I waited at the customer service chat for an hour only to be disconnected. Take your money elsewhere.
JJ90111-2
by a Blake fj on 2020/03/20 20:03
Can’t contact them. Wait for 2h call but no response. Have tried multiple times but same results
Worst experience of my life
by Dshav90 on 2020/03/20 11:25
This company will scam you out of any refund despite having insurance on the booking. You might as well just throw your money away if you book through this company. They are currently profiteering in a time of crises by redirecting customers to a dead end number so you can never get your flights canceled or refunded.
Awful service
by CHIPREADY on 2020/03/20 00:08
I purchased travel protection and they are blocking every way to cancel a trip.
Horrible scammers
by Elaine Stacy on 2020/03/19 02:43
I am going to sue you are a scam artist
Horrible
by DLM-412 on 2020/03/19 00:27
I’ve been on hold several days now for over 2 hours regarding a refund. After being on hold for that time frame the call drops . I got thru on Friday after a 3 hour hold, explained my refund wish and customer service stated someone from that department would contact me with me in 24hours. It’s been now been 5 days with no return call
Worst chat ever
by p8vvy on 2020/03/19 00:06
Don’t even bother with the chat feature. Worst company ever.
Terrible service !!!!!!!!!!!!!!!!!!!!!!!!!
by 么卡贝尔 on 2020/03/18 23:37
To someone who may concern, Because of Covid-19, my fight was cancelled, then cheapoair asked me to get a refund. The first time I called in, with almost two hours waiting on line, I talked to one representative for just couple minutes and was told my refund was started processing. Couple days later, I got an email said there was something wrong with my credit card, and also asked me to call in one more time. The second time, waiting on line about 1 hour, another representative told me she will charge $1 more to verify my credit card and will refund that dollar, and also my whole refund. After that, she told me don’t worry, everything was all set, I would get the refund soon. Waiting after one month, I didn’t get anything, no refund no email, I felt it was not usual. So I called in the THIRD time, waiting for 1 hour and 15 minutes, I finally got connected, there was a young girl who use a blaming tone told me that all I need to do was to be continuously patient, there was nothing wrong with my refund, just BEING PATIENT AND WAIT! I did it! Wait and book another fight, unfortunately, my second flight was canceled and was asked to call in about my second fight. Well, here we go, I did my FOURTH calling, of course, more than one hour waiting, I canceled my second booking. After that I asked the representative to kindly check the refund status of my first refund, which I had been waiting for about two months. He was surprisingly found out that refund was not completed, and he tried his best to help me out of this situation, he connected the credit card department and spend a while solving this problem, and confirmed that all my refund process was totally completed. I was really appreciated his help, I thought all of this mess was done. BUT, yesterday, I got another email said “we need required documents to complete your refund and please contact us”. What?!!!! Today, I called in my FIFTH time, billing department, waiting for 65 minutes, then he transferred me to credit card department, waiting another 30 minutes, and now I was told again that I would get my refund soon. Should I believe it?
Worst service and communication ever!!!!
by mad as ?$&!? on 2020/03/18 19:12
I have tried to reach customer service by phone 3 separate times over different times in the day and emailed customer support requesting a call to make changes to an existing flight and car rental and they are completely non responsive. I will NEVER use this site again and will be sure to share this experience at every opportunity. I would give a zero if I could. Beyond angry and frustrated. Ridiculous.
Unable to get Customer Service
by Brain@14 on 2020/03/18 16:35
Hhhhh
No communication
by 2 many angry customers on 2020/03/18 16:29
I have called your company every day I have been disconnected as soon as I am the next customer in the queue I have sent you emails and I’ve done web chat and no one is reaching out to communicate with me regarding receiving a refund for my trip
Worst Site Ever
by CLO0917 on 2020/03/18 04:53
Called twice & held for over an hour each time, only to be disconnected each time. No email available & to chat, 606 place in line. Should be able to cancel through app like Alaska airlines & Southwest Airlines, die to this Corona Virus epidemic. I feel they’re purposely making it hard for people to cancel or re-schedule their trips. Will NEVER use this site/company again.
Dropped call
by BobW11345 on 2020/03/18 03:50
Dropped after 1 hr on hold!! Book with someone else!!
Awful
by CAbob252 on 2020/03/18 03:36
These guys are crooks! Do not use their services. Absolutely worthless.
Not A Good Experience
by CheapOairaucks on 2020/03/18 02:14
I have been trying to get in touch with someone at CheapOair for 3 plus days. I have been on hold for over 5 hours on 6 different occasions and then the call gets dropped, I have emailed twice a d have tried to live chat and messaged and still no response. I am trying to change my flight or cancel due to the Corona Virus pandemic and they have been no help what so ever.
Flight Cancellation
by edagarallanc on 2020/03/17 23:59
Trying to call all #'s listed that says 24/7 no one is answering it just rings then drops, e-mail not deliverable and chat has a long wait time I was 1049 on the queue. So frustrating
Long waits
by Jerricjo1? on 2020/03/17 22:21
Because of this virus my vacation has been cancelled and I have been on the phone for hours
Service
by Animal#33 on 2020/03/17 20:13
Been trying for hours to get through
cancellation
by Xerobalance on 2020/03/17 08:30
Due to corona virus i have to cancel my flight i've been calling customer service but no luck for 4 days i understand they are busy for those travelling for 72 hours but my flight is gonna be tomorrow march 18 and today is March 17 i've been on hold for 2 hours and it is already 2am here in San diego. I need justice for this i need my refund.
The worst experience
by what an experience on 2020/03/17 04:32
Tried for two days to cancel a flight due to the corona virus; the destination country was no longer safe to fly to. I waited for two consecutive days more than 24 hours to be connected to an agent on chat; he said the flight could only be changed; then I was referred to a “specialist” which was an automated reference to the App, and the whole thing began anew. Do not use this Company!
UNABLE TO EFFICIENTLY DEAL WITH COVID19 crisis
by Ctoandasan on 2020/03/17 01:54
This ongoing crisis has exposed the weaknesses and efficiencies of CheapOair. Because one has to deal (speak/chat) directly with an agent just to cancel (not even asking for refund) a flight because of travel restrictions, and because of the high volunenof calls, one has to wait for hours (if you are lucky!) just to be able to get through. How about those outside the US, spending money on an overseas call? The app shoud just feature self-cancellation with an automatic feature that waives cancellation fees based on the airline advisory. I understand CheapOair will still charge its own. Ancellation fee ($50?) and that’s fine and the agents xan be paid out of these fees. But MAKE IT EASY FOR CUSTOMERS TO MANAGE THEIR BOOKINGS!!!! This crisis has ezposed the disadvantages of dealing with third party online travel apps. They may be good for comparing fares but not for booking flights. Better to book directly with the airlines. Customers will learn from this crisis. Third party online travel apps will be shunned.
Worst customer service!
by most annoyed! on 2020/03/17 00:47
Waiting for 16 hours with no customer service help.
Poor service
by septic14 on 2020/03/16 19:02
Tried for three days to contact trip specialist, placed on hold for twenty minutes then hung up on. This happened repeatedly. Unable to cancel booking or change flight
Scam
by smithjt990 on 2020/03/16 16:09
Booked a flight to Houston round trip $500. I’m in the military and the DOD banned us from travel, so I needed to cancel my flight, I called every number I could find for Cheapoair, every number would ring and drop. DONT USE THIS APP!!
Toni
by enzo666999 on 2020/03/15 22:09
Thank you for service
Can’t get through to a real person.
by Rena Alisa on 2020/03/15 21:00
All the phone numbers are useless. Disconnected Or On infinite hold
No customer service
by Dkoite on 2020/03/15 20:13
Currently been on hold for a total of 8 hours in the past three days just to get a recording saying the number is disconnected or no longer in service
Customer service
by Барбос777 on 2020/03/15 15:36
Worst customer service I have ever experienced . Never answered to phone calls, left me with the the problem alone!!! Never recommend
Never again
by bshembshsks bs on 2020/03/15 13:01
I have a trip in 2 days that needs to be rescheduled due to covid-19. I’m not even asking for my money back. I have been calling every number possible. Kept on hold for hours. I’ve tried their online messenger that just seems freeze after a while or end the conversation on its own. I’ve left multiple callback requests. I’ve yet to get a simple answer or response. Yet they have the audacity to continue sending me ads to book more flights. Im going to lose money because of a lack of customer service. I will never use Cheapoair again or recommend to anyone.
Can’t be reached
by Magnew2011 on 2020/03/15 12:44
Your cancel option on the site should allow for cancellation instead of going to a page with a phone number or chat that are not answered.
No automated cancellation
by SpaceGhost33 on 2020/03/15 11:01
C19, everyone wants to change or cancel trip, but Cheapo has no automated process to do that. Phone line is miles long, web chat no good either. They say you can email, but that’s no true.
Customer service
by Ed chagnon on 2020/03/14 15:35
Impossible to contact anyone. Been 4 days. No luck Ridiculous
Fantastic
by Flower460 on 2020/03/14 15:01
Can get anything you need at your fingertips! Easy to use and love the deals...
Horrible company!!! We lost $800
by KVM777 on 2020/03/14 06:42
Lost our flight tickets bc that cheap mother****** could invest in call center. Booked our tickets and due corona virus we need cancel our trip, airlines have no problem to cancel flight BUT bc it’s been booked thru cheap scammers they can’t do anything and advise us call cheap on air customer service... over 30 hours on hold and waiting online chat NOTHING!!!! NOTHING!!!! Nobody even pick phone once! STAY AWAY!!!!
Horrible customer service
by AustinHed on 2020/03/13 17:02
The app is slow, the chat feature doesn’t work, and I swear the customer service is non existent
Garbage customer service!!!
by Aban shawn on 2020/03/13 15:52
They collected the money after the airline cancelled the flight and cheapoair is not returning peoples money after almost a month now!!! Customer service agents are hanging up the phone when the verify that they have to refund the money and they blocked my number!!!! What a cheap and horrible company to deal with!
Price
by Gus9U5305 on 2020/03/13 15:40
Prices are more expensive on app
Never EVER book with them
by Kokobelle13 on 2020/03/13 15:00
No way to contact. Chat has you waiting for hours and when it gets down to about 60 people ahead of you, it kicks you out. They don’t answer phone, and you can’t email them. $965 down the drain.
Bad phone service
by XeenaT74 on 2020/03/13 11:35
Pathetic 4 hours on the phone
Service
by kjt123... on 2020/03/13 04:35
I was waiting via the online service for 2+ hours and disconnected twice.
Such a scam
by one scammed customer on 2018/07/27 15:41
After saving for a trip to Arizona and Mexico for 3 years, me and my family were excited for our trip and happy that we got a good deal from this website. This ended when we got to the airport and found out that there was no record of our flight and that a flight going to the city we were going to has not existed for more than 6 months. In shock, we tried to call customer service. We have currently been on hold with them for more than 3 hours. A man picked up, said he could not help us, put us back on hold and that is where we are now. When we talked to the management of the airport they informed us that they have no affiliation to this app and that what they do is often sell regular priced. When we finally got put through, they took an extra 30 minuets to pull up our “itinerary” that we already told them does not exist. We had booked activities in Arizona and because of our non-existent flight were not able to attend them. Altogether, we wasted over 3000 dollars on these flights and don’t even know if we can go to Mexico and if that flight doesn’t exist too. I you account the activities and hotel we would not use, it is actually so much more. I recommend using any other service or just buying through the actual airline. This whole experience has been extremely stressful and heartbreaking for us because we worked so hard for this vacation and we might have just been completely robbed by this fake company that might just be a scam.
Money Seekers..
by channi~ on 2019/08/23 14:07
Couple of years back I booked a ticket for a friend and I accidentally spelled the person name wrong. So I called cheapoair right away, they were charging me an additional 50$. Told them I’m not paying that and hung up, and called right back(thinking maybe I’ll speak to someone else) And it seemed like the same person and now they were charging me 60$ to fix the name, hung up and called a third time(still seemed like the same person)and they finally told me the truth I had 24hrs to cancel with no charge. Now the other day I booked a round trip flight through them and wanted to add a child to the flight going only one way. The person I was speaking to couldn’t comprehend that, so I said forget it I will call the airline. She said no give her a chance, so I did. Was on the phone with her for literally an hour thought she understood what I was explaining to her, took my card number and read out the flight she was about to book, and it was in the opposite direction I wanted to add the child. You can find some cheaper flights online from cheapoair sometimes, but after you book, just call the airline for any changes because all they want is money and they don’t care about anything else after they get there money.
Can not cancel the booking
by Culalam on 2019/05/01 20:30
I booked flights and 1 hour later I realized that I had selected wrong date. I tried the “ manage my booking” to cancel my booking. It’s didn’t work. I called customer service and on hold for 1 hour 23 mins. The representative told me that I would be charged for cancellation fee of $25. I told him that when I booked, there were the message showed that “ no cancellation fee with 24 hours”. I also told him the US law allows 24 hours period, therefore, I will bring this to the court if CheapOair charge me. Then he put me on hold for another 15 minutes. After the wait, he said that his manager have approved the fee waiver or $0 cancellation fee will be applied. He asked me for 1 time password so he could cancel my booking. However, when I asked for cancellation confirmation, he didn’t provide me. He said that was it and I should be fine. One hour later, I checked the app, my booking information still there. I also use computer to check for my flight and the information still there. When I called the customer again, no one picked up the phone and I was on the line for more than 2 hours. I will file a faulty report so other people can be aware of this company.
Problem not solve
by crazyricks21 on 2019/04/11 21:04
I love booking here till I had an issue just two weeks ago. I was booking a one way ticket for my daughter and the agent told me it’s better to booked two way even though she won’t use the other way ticket it’s cheaper he said so I did what he told me then when I went to the airport to pick up my daughter they told me that the ticket will be canceled because my daughter is ng with me yet, no one told me that will happen so I was furious and called them and that’s what they told me the same thing so here I was waiting for my flight at the airport and arguing with the agent and she told me that I have to buy another ticket for my daughter so I didn’t have a choice but to get another ticket and she told me that they’ll review the problem and will get a refund from them. Till now didn’t here anything from them. I’ve been using this website for awhile and love it now I don’t even know if I should trust them again. I bought so many tickets from them coz it was easy now no clue if I still use it. I was really disappointed after that plus not hearing from them.
Would give zero stars if I could.
by Gor805 on 2020/03/22 06:30
This company is a racket. My flight had canceled by the airline due to the Covid-19 outbreak. I had purchased the ticket through cheapoair so the airline told me to call them. I had also received an email from cheapoair telling me of the change. When I called cheapoairs customer service line (which was the only option) the woman was kind, but told me I can only get credit with that airline. When I expressed my dissatisfaction, she said I could be transferred to the cancellation department (why wasn’t this just offered) and insisted I just take the credit. I refused, so she then said she would transfer but warned me that calls were getting “dropped” when transferring.... so I wait about 30-40 mins and the wait music stopped rang once and said the number is no longer in service or had been disconnected.... so basically cheapoair will literally do everything in their power to not refund you. I had cancelled about 8 flights for this last Europe trip planned. Orbitz, Kayak, Kiwi, Norwegian air, all refunded me because of the covid. I’m just left dealing with scandalous company. Will NEVER do ANY kind of business with them every again.
Cheapoair!
by rinasaengkeo on 2018/08/25 06:14
I used this app once last year when I booked the flight to Minnesota from California. I was skeptical at the first while using this app. I was like it was cheap flight ticket ever I got for the one way. Cheapoair showed what seats I wanted to take and I chosen the seat by the window. They asked me if I bring the bag and it cost free because the bag was under 25 pounds. After I paid the flight ticket,I received a confirmation purchase through the email. Few weeks later, I got there at the airport and didn’t know what to do. I went through the email. Cheapoair showed me what number flight ticket to print out at the airport. I got to the gate and got ready to fly then the email popped and said the flight was delayed. I was staying at the airport for an hour til the flight arrived and I got on the flight to find the seat. I got no problem when I was on the flight. It was easy to use this app. Thank you Cheapoair so much!!!
Price gouging
by HarleyBikerDude on 2019/11/23 16:07
I just got off the phone with one of your representatives about changing my return flight from Vietnam. I was quoted for $877 to change the ticket. I have been flying for 20 years and this is not my first time I had to change a ticket on a return flight. I was not happy with the quote and he kept on insisting to take it out of my card. I was flying threw American Airlines. So I am quoted for $877 and a one way ticket was for $751. How in the hell you think I’m stupid. So my round trip that I paid for $1057 from Jackson MS to Ho Chi Minh City and all I needed was to change the going home date and I was going to be charged more than a one way ticket. I even told the man no but hell no I'm not doing that for $877. I told him I’m calling American Airlines to change my ticket. He insisted that they will not make the changes and that their is no way he could get it changed any cheaper and I will be charged $877. I kept telling no I’m contacting American Airlines. I hung up the phone and I contacted American Airlines and within 10 minutes I had my flight changed to the new date and only cost $350. As of today you just lost a customer. Very disappointed on this.
Stay away from this company
by Khashook on 2018/10/26 07:22
I booked our vacation tickets 40 days in advance before my vacation, a week before trip Cheapoair called and told me airline changed the schedule. I asked them to let me research and I'll get back to them. I called them, I was on hold for 25 minutes and then they said I have to pick the new schedule that they force me to take with layover time of 25 hours! after being on the phone for 2 days each time average 2 hours they didn't do anything, they didn't take responsibility or find me a ticket with better hours, dates or airline. They have untrained staff, supervisors with no power and poor customer service. Anytime you call you have to waste minimum 2 hours of your time. They insisted to give my money back and full refund me to not take the responsibility. I told them you canceled my flight a week before the flight and you want to refund me? what can I buy with that money a week before my vacation? Wrote the email for CEO and no answer either. I found my ticket somewhere else and asked for full refund and guess what? it takes two months to give my money back. I want to sue them.
Horrible service, money hungry, DO NOT USE!!!!!
by Amber Stephens1209 on 2020/04/07 17:17
I booked a flight for me and my 3 year old son a few months ago before the virus was bad and I added insurance to both flights. I booked the flights for the beginning of May to visit family. I recently found out that I am newly pregnant which puts me at a higher risk, I am also unemployed now, so I have tried calling, emailing Cheap O Air, no response. I tried canceling my flight through the app and not only did they want me to pay $90 for both flights to cancel them, but they were only willing to give me a voucher for half of what my tickets were even worth. They keep sending me emails everyday making extreme changes to my flight and now I have to try and contact the airline directly to see if they will give me a refund since it’s obvious cheap o air doesn’t care about the people at all. It’s really sad to see companies not helping communities and people during this time. It is sickening. I will make sure to post on every social media site about how terrible you people are! And I will NEVER book through this app again.
Save Yourself From This Scam
by Ash655321 on 2020/05/27 23:59
This app & website are 100% a scam. You will not save money, they will manage to scam you out of more money than you even agreed to spend. They took an extra $434 out of my account without my authorization. Their customer service is nonexistent. You have about a 3% chance of actually getting through to someone after being on hold for hours on end. When I did finally get to speak to someone, they wouldn’t listen to me & insisted I was wrong. They charged me for features & amenities that aren’t even available on the airline my flight was with, for that class of ticket. I was luckily able to dispute the charges with my bank & got a full refund. Do not ever book anything through this scam, you will instantly regret it. Use Google Flights to track prices & book directly with the airlines. After a total of 8 unauthorized charges, these jokers charged me over $1400 for a round trip domestic flight for basic economy. I could have flown first class & booked directly for cheaper. Beyond a joke. Stay far away!
Okay experience
by M1k40 on 2019/12/24 08:20
I had a so-so experience with cheapoair. Yes, I was able to get cheap tickets for my flight and choose my seats although with some up charge; but, the app is very difficult to navigate, and with all the constant promos going on everywhere, sometimes you can’t even get to necessary actions on your booking. Even though I chose the option for the company to check in for my flight for me as soon as check in opened up and send me the boarding pass, they never did and I only ever got my flight info because I got nervous and downloaded the actual airline app and did it there. Thank goodness for that. I will probably not be using this company again. If I do, I will have to make sure ahead of time that I can check in to my flight manually. Update: I finally did get my boarding passes sent to me three hours before my flight. So at least they did get them to me.
Cheapoair are scammers
by peel40 on 2019/10/09 00:49
I will not use their service again they have the worst customer service. The people on the phone are nice but it’s hard to understand them because of their heavy accent I needed to change the spelling of a name that was spelled wrong they tried to charges me a hundred for each name they miss spelled the lie and tell they are going to fix it sent them our passports and as we did they did nothing but kept asking for money’s when I refused to pay it cause the airline told me that charging that was ridiculous they said the would do it for 75 dollars per name correction finally they said the would do it for 25 dollars I never returned their call I went in my trip without incident thanks to American Airlines I will never use this service again total scam
Customer service is lacking
by smokediver68 on 2019/03/16 03:30
I got this app years ago but never booked until today. I do not use the email address associated with my Facebook account and cannot access it. While I did get a confirmation sent to an email I can use, since it was different than the one I used to log into the account (by way of that little Facebook button) not only can I not get the rewards, I also cannot see the trip I booked within the app. Customer service does nothing but give you email addresses and cannot help. The idea behind customer service is to help, not just provide the buyer with multiple paths to create more effort on their part. When you do that, customers are more likely to spend that energy in, say, writing an app review telling people to use Travelocity or Expedia instead. I’m not bothering with emailing people to get rewards bc I don’t need rewards points for something I will never use again!
UNABLE TO EFFICIENTLY DEAL WITH COVID19 crisis
by Ctoandasan on 2020/03/17 01:54
This ongoing crisis has exposed the weaknesses and efficiencies of CheapOair. Because one has to deal (speak/chat) directly with an agent just to cancel (not even asking for refund) a flight because of travel restrictions, and because of the high volunenof calls, one has to wait for hours (if you are lucky!) just to be able to get through. How about those outside the US, spending money on an overseas call? The app shoud just feature self-cancellation with an automatic feature that waives cancellation fees based on the airline advisory. I understand CheapOair will still charge its own. Ancellation fee ($50?) and that’s fine and the agents xan be paid out of these fees. But MAKE IT EASY FOR CUSTOMERS TO MANAGE THEIR BOOKINGS!!!! This crisis has ezposed the disadvantages of dealing with third party online travel apps. They may be good for comparing fares but not for booking flights. Better to book directly with the airlines. Customers will learn from this crisis. Third party online travel apps will be shunned.
Worst customer service
by monitza78 on 2019/06/24 20:41
Got an email for flights to Las Vegas I called cheapoair customer service because I had purchased two tickets but at the rate that was sent to my email was a lot cheaper and decided to take my Two children with me instead when I called the guy was very rude I gave him all the information he asked for and then gave me a quote a lot higher then the one I was seeing on my screen I asked why and he replied with then you book it I told him I can’t they are both minors he said you can just change the DOB he kept going on I felt so pressured not thinking right I went ahead and purchased the two tickets when I gave him the booking number this guy starts laughing and said well that’s why it’s so cheap it’s a one way ticket I told him how can it be a one way ticket if it asked for the return date and then transfer me to a different department where they charged me to cancel the tickets worst customer service ever will not due business with them ever.
UPDATE:
by 9thLife on 2017/11/30 15:40
Original review below. Thanks to developers for the response, better late than never. Your whole response could’ve been simply , “no, the app cant do that” as opposed to repeating what I stated already as the entire POINT of the concept; that groups of people flying all together sometimes find it easier to book all tickets at once, but unless you book your own single flight you cannot access the info on the app, so this app is NOT for your needs. Great. Got it. Sheesh. Original review: It looks like I cannot use the app to track my booking because I wasn't the one that bought it. Under "My Trips" the screen pops up as "No Trips Found" with no place to input a booking conf number which I have because my kid bought my plane ticket for me. So maybe the app would be great if I could use it... We did find the cheapest tickets via CheapOair but the app seems to have this one loophole for me or anyone else who didn't buy their own ticket.
Sketchy customer service lines
by Olvi94 on 2020/05/04 17:36
As i was cancelling my flight due to COVID-19, i was given the option to choose how i’d like to proceed with the cancelling. The options were full refund or credit thru the app. I selected full refund and was charged $35 however i had included flight insurance on my ticket and was not made aware of the $35 cancellation fee. I call customer service because im seeing this credit for a next flight on the app (which i did not select as an option) and after being on hold for an hour this guy answers, asks for my booking number which i give to him, and then proceeds to ask for more information that should have appeared after being given the booking number so right off the bat im thinking its a scam. Couldn’t understand him very well, had some weird noise in the background going on, and just wouldnt answer any requests of being transferred to a different agent. Dont think i’ll be seeing my refund...
Ok for Cheap!
by Kimasuda on 2019/01/24 16:46
The flights have been ok so far. The first one with CheapOAir was bad. The flight was late/cancelled due to weather, and therefore missed my connecting flight. None wanted to help me because I got Basic economy which is the lowest! Get the step above! The worst is the ‘Travel Mate’ Tavel insurance!! For a lousy $40-$50 for snacks and dinner that I charged due to being stranded at the airport, they wanted a personal written letter from the American Airlines about the delayed flight! It took months to get that. I got a legal service, faxed all my paperwork, and then Travel Mate wanted more plus the tiny receipt (1”x1.5”) for dinner, etc. I didn’t get a receipt for coffee, water, etc. By this time, I couldn’t find the tiny receipt, they never paid a penny! In fact, each time they stated they needed more paperwork, incomplete, etc!! Travel Mate is the worst!!!😩😡
Previous “ scam “ review
by pheleps on 2020/04/22 09:13
I am surprised n even shocked at your review. And also so sorry you went threw so much. Is it because of the constant changes of flights n diminishing flights due to the covid19 virus. I loved my expierence with this company. They put me in a window seat, my preference, directly behind the wing, also my preference. I was in B boarding which was pretty quick since it went up to E and F. The price was slightly lower than the aircraft company, and the planes are exactly the same. I got an itinerary as well n boarding pass on my phone for my flights, both ways. I’m sorry you had that’ you had this experience . I’m sure if given a proof of the transactions they will compensate.
Bad service
by diana valentina on 2019/12/18 05:32
I had a call for two hours where the first advisor victor whose last name I look for my flight took my information and agreed to proceed with the payment when it did not take more than a minute to tell me that my card did not pass and I told him I can repeat the number of the card and I stop talking and I didn't hear anything else! The call went on and I called from another phone where the acessor Stefany Santolla answered me when I told her what had happened and told her the name of her partner “Victor” told me oh he went to eat if he wanted to give me his number and in a Time your break is over he'll call her! I was very upset and asked to speak with a supervisor and he told me that they were in a meeting and I had to call in 2 hours to be able to talk to someone so he offered to assist me where my rate went up $ 150 dollars because it took me more than an hour to buy the ticket
Last minute flight out of NYC
by wifey1991 on 2018/07/23 21:54
I needed a last minute, same day, one way flight from LGA to DEN. As I was looking at your app and entering my credit card, I was told the flight was sold out. I bailed on entering the rest of my info. A customer service rep called me back immediately to see why I didn’t finish with the reservation. The gentleman found me a flight out of JFK (no more available at my price point at LGA) at a reasonable price. He worked with me for 20 mins while I verified information and asked a lot of questions. He was amazing and very thorough. He even gave me a few reward points for booking with them on the phone. You now have a user for life.
Horrible experience
by Vlad_dotsik on 2018/06/26 20:02
Do not get anything through this company they costed me so much of my time and money and running around it’s insane! I got insurance on both my flights just in case something went wrong, booked my rental (payed for it), booked an air bnb (payed for it) and the tickets (payed for it). 3 flight cancelations, spent 5 hrs sleeping on a floor of an airport then another hour in a plane that wouldn’t move, arriving 10 hrs later then I was suppose to so I go to ask them to reschedule my flight back due to me being extremely late and they tell me it’s not their jurisdiction talk to our insurance company, they say I won’t get my money for 30-60 days mind this I just spent over $1000 and they are telling me that there is no way to change the flights or anything like that smh also spent like 5 hours with them on the phone trying to get all these issues resolved... never again
My Milwaukee Trip
by OkenSue on 2018/06/21 20:17
I didn’t know I would need to download United’s Ap to receive notifications of flight changes. I signed up with CheapoAir for updates and received none! Our flight out of Milwaukee was cancelled and we were rerouted but I had no notification! Not from CheapoAir and not from United! I don’t know if this is CheapoAir’s fault or United. Everyone that had the United Ap was notified apparently. And I’m not a big fan of United. Been stranded by them before. Loved our Alaska Air flight however! The one thing that I liked about CheapoAir was the guy calling and asking if I wanted to select our seats. On the way back those seats didn’t matter though with our cancellation. We were at the mercy of the airline and we had our 4 yr old granddaughter with us.
This is the easiest travel app I’ve used so far
by FoojyPod on 2019/09/23 07:00
I think I have used every single application, online website, Travel agents, phone service direct with carriers, online chat service, but this one Is the easiest one I have ever used it takes fewer steps and less time to change the settings to allow you to search for alternate times dates routes and options to pick the lowest price. For example the other three services that I tried came up with flights for over $800 using CheapOair I was able to find a flight for $270 by simply changing two of the parameters. Saving that kind of money is what it’s all about!
Sick over this
by Dancergrrl054 on 2018/09/12 11:16
If I could give them 0 stars I would. We bought airline tickets from cheap o air for my father in law to come to visit last month. His flight from Chicago to NY was delayed for over 7 hrs leaving him sitting on the closed airplane until spirit airlines finally cancelled the flight. Sitting on that plane for so long made my father in laws asthma act up and he was so sick he could no longer travel to come and see us. When we called cheap o air to get a refund, they refunded only the portion of he trip That THEY cancelled. They would not even allow us to change the date of his return ticket with American Airlines. He was too sick to travel because of them leaving him sitting in a plane for so long and then they cost us over $200 for a ticket they wouldn’t even allow us to transfer to someone else or change the date until he felt better. Shame on them.
THANK YOU ❤️
by Svetlana Bsksheeva on 2019/12/18 14:40
Thank You so much! For everything! Im Truly appreciate for Greatest Professional service! 😁🙏😉🙂 I accidentally booked the wrong dates and were nervous because I had limited time & money for my trip! I didn't knew what to do & how long it takes to cancel or correct transaction! I found option Chat Online with customer service and their Response was immediately as two seconds! They are helped me in less then 5 minutes and corrected everything. As i wished! Person at customer service was waiting for me patiently until I login to my email address, was very polite and helpful! So easy 😁❤️
Very unhappy - want $ back to purchase GC elsewhere
by Blah blah blah X6 on 2018/04/30 12:57
I recently bought 9 $1000 gift cards for my team members as a sales gift. Two of the tried using them online and your system said it worked when they checked out you charged their credit cards the entire cost of the trip they called your service team and had a terrible experience. Your service team would not apply the GC to their purchase. Was I scammed!!! Another team member tried to apply it to a bundle trip called your service team and was told they could only use it towards air. This has been the most embarrassing experience for our company. I want to@return all these GC and purchase somewhere else. This suppose to be an award that they could use for wining s sales contest and has turned out to a nightmare. I want to return the 9 GC I purchased for 1000 they are worthless.
Thumbs up
by FDonaldC on 2019/06/30 14:20
CheapOair has a lowest price guarantee. When I booked my last minute flight the day before departure I noticed they had the cheapest flight just a little over $200 so I booked it. The email confirmation was readily available. When I went to print my ticket the price had decreased to $177 including my bag. This was my first time but it certainly won’t be my last time. Thank you. I used another company I never received any emails and changes such as delays to my trip nothing. The day I left the weather was horrible I received continued updates. So far so good I’ll definitely use it again.
READ 1 star REVIEWS
by TaylorMGK on 2017/11/08 00:40
Initially when you enter your destination, the 1st option on the site seems to be the cheapest. I selected this option because duh "CHEAP-O-AIR" right ? Wrong this flight had a different date & location which I was not aware of until I received an email confirmation after my account had been charged. I called to explain my mistake & see if they could change the date but I would be charged a fee to change the date or a $50 fee to cancel all together. How does a business operate like this? The location I entered should have been the suggested flight option this is very upsetting & I cannot afford to do either option at the moment so I am hoping I can dispute this charge & find a flight elsewhere. After readying more reviews they apparently change the dates of your flight all the time
Flights yes! Adding cars or hotel not so much
by Liviamarie12 on 2019/07/15 23:58
I loved and had no issue booking my flights to and from for my vacation.. unfortunately my flight was a little behind leaving Louisville so I was behind on getting my car rental (since it was thru a 3rd party with the car rental .. 3rd party being cheapo air) I lost my reservation and deposit.. I’d understand if it was my fault but they need to have better regulations and policies for issues such as bad weather or any reason a flight is delayed, when the customer is not at fault. Luckily the rep at the car rental was used to the 3rd party fault and helped out so much! Cheapo air needs to review this policy or refund the “deposit “ when is isn’t their clients fault.
Great customer service 👍🏼
by MemphisMan30 on 2019/12/15 02:06
We booked a recent flight to London and Johannesburg South Africa, booked it on the app & shortly afterwards we received a phone call, the finalized our tickets by selecting our seats & helped on each leg by keeping layovers minimal & getting window seats, awesome service through and through I added the reservation to the Lufthansa app and can see the seats and info all there I wouldn’t hesitate to recommend them in the future, this trip is still several months off and any time a flight changes I get an instant email! Keep up the good work!
Happy with the price, but the app should be fixed
by 22-89 on 2018/08/07 17:00
I purchased two tickets from Chicago to Changsha, China. The price was almost unbeatable. I am living in Ann Arbor, MI, so I should depart at Detroit airport, but on June, Delta’s official price is almost hit $1000 per person. Then I found the ticket from Alaska Airlines at here. Although I need to pay Amtrak for Ann Arbor to Chicago, it was still a great deal! But the problem is the app, on App Store’s preview, it shown as optimized for iPhone X screen, but the fact is it didn’t. So I want the programmer to fix the problem, so I and so many other iPhone X users will be happy with it.
Worst flight booking service ever
by invester.broken on 2019/10/31 14:54
I booked a long flight with Cheapo air for December. Then one their agents called me and said I can book flight seats through the call and booked flight seats for whole journey. He charged a fee of 26$. He gave me seat numbers I wrote them in a book. Then he said Cheopo air would send an updated itinerary as soon possible. They never did. Now when I call them to check they have charged that 26$ as some priority service thing and not for the flight seats. They are asking me to pay 90$ for the flight seats now. One is a 10hr flight. The new agent I contacted even said one of the seat number given by the previous agent is not even in the flight. Cheapo air has the worst customer service and worst service overall. Scamming customers. I DO NOT RECOMMEND EVEN TO MY WORST ENEMY.
Horrible customer service!!!
by LoganDGC on 2020/04/10 05:22
The app is ok. Once you have any question or problems, the customer service will not be able to solve the problems. Every time you call, you would better have at least one hour to wait for a representative. When you talk to a real person, listen very carefully, especially when English is not your first language. It’s hard to understand them, and they are not very patient. Once they get an chance, they will transfer you to another department right away. And you need another 30 minutes waiting for someone to start everything over. I tried online chat. The system doesn’t understand the question and need one hour to get a representative. Talked to so many customer service, this company is the worst one.
Our trip
by Seniorathome on 2020/04/29 00:00
My wife and I had planned a trip back East from California, to see family ( my grandson) and enjoy some down time. Then Covid-19 Unraveled all of our plans. Being seniors, me 76y/o and my wife 67y/o, we have been in self quarantine. Canceling our bookings has been a struggle. Trying to get to a person who was able to help us was impossible. We so far have been able to confirm our booking cancellation for the flight going back East but we are still awaiting cancellation confirmation for our flight back home. We know this was a difficult time for everyone. Hope the future will bring better days and we can fly safely again.
Never buy a ticket
by gee7898 on 2020/03/21 14:51
Yes I have used this sight three times and called them every time to make sure it was all correct they assured us that it was till we get looking at paperwork sent for flight information and was changed every time and names not right have to pay them again for there mistake I travel with 3 people every time not worth paying for this place go directly to airline get flights might be few bucks more but flights don’t get changed all time with more layovers all time bought with no layover and know have 3 hr layovers and have to pay for correction on names never buy anything from here no refund or anything to change dates even when broader close from Government saying no travel they said read policy
Forever my favorite booking app
by Loalmod on 2019/04/28 18:15
I’ve been using CheapOAir for years. I always find the lowest prices here. Everything is so easy and convenient. I earn points that I can later use for flights or hotels. The only setback is that different than most of the loyalty programs out there, points do expire with ChOA. I’ve recommended this app to every single family member and coworker, they tried it themselves and they all love it! I don’t put myself into the hassle of having to navigate a million pages comparing prices, I know I’ll end up finding the cheapest price here. Forget about Kayak, forget about that Hopper website, CheapOAir is the real deal. I am forever grateful for the people that founded this platform, it allowed my wife and I fulfill many travel dreams/goals.
Lifesaver
by Penguingirl322 on 2018/12/05 11:32
When I had to find two separate flights for two holidays and all I could find through the airlines was too expensive, I turned to CheapOair and got a great rate on one flight and a decent rate on the other. For years I haven’t been able to get an acceptable rate at the local, regional airport, but this time I was able to get two. Not having to drive two hours or more to a larger airport has taken a tremendous burden off of me. Thank you for making that happen. I highly recommend this app.
App is Awesome (Trash if your military)
by Steviestonee on 2019/08/13 06:37
I used this app to book flights for me and my family this last month and it went smooth till we had a medical emergency. Then I was transferred for 6 hours I called once and hour and got different answers every time. Overall had a really bad experience the insurance saved me but we will see how the process goes cause they are making me jump through so many good to get a refund. Just something to think about thanks for reading. Good luck
Horrible experience
by StevieWonder100 on 2019/09/08 18:18
I cannot begin to express how awful it was to work with CheapOair. I’m sure it’s fine if nothing changes with your flights, but they are the worst to deal with if anything changes for your flights. Several customer service calls lasting 1-2 hours+, endless transfers, a non-US customer service staff, constant confusing & misleading up-selling, an app and website that can’t process changes, cryptic emails saying there are changes to my flights with no actual information telling me what changed, and no clear answers to my questions have led me to never want to deal with CheapOair again. It’s not worth any money saved to deal with them again. Definitely avoid them at all costs.
Excellent Service!
by mapudayo on 2018/05/20 14:23
I’ve used this service twice now and they’ve won me over as a customer for life. Great prices both times, but the second time, there was some kind of problem with my online booking. They called me and rearranged everything for me over the phone for even better flight times than I originally had AND for $300 LESS than before! I mean, what kind of company does this nowadays?! Excellent customer service. I’m telling everyone about them. Simply awesome.
Very simple to arrange flights
by TBear 2 Day on 2020/02/18 20:43
I’ve used this app for 4 years now. Very simple to navigate through. They keep me well informed of plane changes and gate numbers and time delays while in route. I seem to travel on busy holidays and appreciate the info they send. Some weather delays have been extreme. Prices are more then fair. Talking to others while in flight I’ve found my ticket has always been cheaper then the person I’ve sat next to. My go to when ever I’ve wanted to fly!
Thank you so much
by Quez88 on 2018/12/01 02:47
I want to thank cheapoair for everything. I have booked two round trip flights with them in different months of 2018. It was my first time flying in June and I was so nervous. I never seem to have a problem when I get to the airport I just hand them my passport and everything is taken care of. I will recommend them to anyone and I will always use them. Depends on my girlfriend schedule I will book a trip to china again or Thailand in 2019. I appreciate everything.
No problems at all
by Teacher City on 2019/02/10 15:53
I booked my trip to Florida through here. Never been able to get a flight to Florida for under $200 round trip. Of course I knew if I wanted cheap I was gonna have to deal a lay over some where and deal with a red eye. But it all went smoothly. I even got zone 1 boarding for paying for my luggage online and I got all isle seats which is what I prefer. Even my cheap car from ACE went without hassle. I will be using CheapOair again for my next trip to Alaska in May.
Found a great rate - see more...
by courter_dave on 2018/04/15 15:25
This was my first time using the app to book a trip, and the concept and execution were very good. 4 stars overall in my book which is very good for me but I gave 5 instead because of 9thLife’s pathetic review as a non-purchaser. There are other ways to check on your flights, and the dev’s response was appropriate by any measure but yours apparently. We found flights to Sacramento from Chicago for a great price and had a very nice trip. Thanks for providing this service.
Bad App
by NoGameLost on 2018/09/18 10:49
I booked my flight in a computer as I usually did in the past, but this time though it might be good to have the App on my phone as well so I can have my schedule and also book hotel or other flights on the road as I am touring Europe. The App is not functional and when I contact support through chat, they have no clue what to say. They recommended to reinstall it which I did and telling me wait a couple of hours, which I have. Needless to say, I wasted so much time for the last 24 hours still not able to login. Developers are you looking at this? You have work to do. Seriously, I do not recommend this App. It’s a waste of time. I may look into other Apps just to make life easier.
Some people just shouldn’t fly
by Jimmyodash on 2019/03/29 03:35
Cheap flights are great... but one problem is that people you couldn’t afford to fly before are now able to fly! Many people who couldn’t afford to fly before have zero experience with even going to an airport! Some of these people then have a bad day and they will feel it’s the app’s fault for not telling them that it requires at least 4 hours to drive the 200 miles from their house in the mountains to the city airport !!
They lie, not free cancellation within 24 hours
by trivel family on 2019/02/07 03:38
They lie, it’s not free cancel within 24 hours, my family been used they for years, we booked an international flight for this summer, after 12 hours since we booked, I found out another one more convenient , so we made another booking. I called the customer service to canceled my first booking, they told me they can do full refund on my flight ticket, but there’s a cancellation fee. I said your website says free cancellation in 24 hours, it just been 12 hours. They said they must charge that, $75 dollars per ticket, I was so mad, it is not free cancellation, their supervisors said the lowest can go is $35 per ticket, can not wave. Don’t believe them . It is not free cancellation.
Great app!!!
by spongebob13taylor on 2019/01/25 14:10
we booked a flight to Vegas & LA it is pretty smooth transaction except that they didn't inform us that the Spirit will charge us the baggage even the only bag which is a hand carry that we have got charge for $50-$55 they should inform us. Because that ws the cheaper rate that we have if we knew we will get charge we should've book the next rate. But all in all it was still great. It's convenience for everyone you don't have to print anything just email and good to go.
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CheapOair: cheap flight Deals
Description
Save up to 40% on your next flight! CheapOair lets you know when to buy. Simply watch a flight and get a notification when the price drops! CheapOair is like having your own super-fast, all-knowing travel agent that analyzes up to 20 billion flights daily, and lets you know the best time to book. KNOW the best time to fly and buy! WATCH a trip to receive price alerts. BUY in a single tap with Apple Pay. FLY with extra savings in your wallet. CheapOair is an award-winning travel app. No spam. No ads. No popups. Just the confidence you’re booking smartly. • Free 24/7 phone & chat support. • Save on last minute and hacker fares. • Pick your favorite seats on the go. • Share your trips directly in iMessage. • Earn up to 3X points in the app! CheapOair Credit Card Get and manage your CheapOair Visa Credit Card right in the app and earn 7x Reward Points on all bookings! CheapOair Love - Travel Weekly Magellan Award – 2018 Silver Winner - AVA Digital Awards –- 2018 Gold Winner - OMMA Awards – 2018 Winner: Online Advertising Creativity - American Business Awards – 2018 Bronze Winner: Most Innovative Company of the Year - Hermes Creative Awards – 2018 Gold Award: Social Media Valentine’s Day Fiji Sweepstakes Campaign Say Hello! Facebook.com/CheapOair Instagram @CheapOair Twitter @CheapOair
Not a great experience at all at any point in time
by sathish2020 on 2020/05/30 23:35
Not a great experience at all at any point in time
My trip
by nord hater on 2020/05/28 18:14
This app is a scam they stole 200 dollars they won’t respond to calls messages or emails
Won’t let me change flights
by piss off badley on 2020/05/28 00:27
I booked a flight BEFORE the Covid virus now they saying I can’t change flight information because it is restricted don’t make sense
Save Yourself From This Scam
by Ash655321 on 2020/05/27 23:59
This app & website are 100% a scam. You will not save money, they will manage to scam you out of more money than you even agreed to spend. They took an extra $434 out of my account without my authorization. Their customer service is nonexistent. You have about a 3% chance of actually getting through to someone after being on hold for hours on end. When I did finally get to speak to someone, they wouldn’t listen to me & insisted I was wrong. They charged me for features & amenities that aren’t even available on the airline my flight was with, for that class of ticket. I was luckily able to dispute the charges with my bank & got a full refund. Do not ever book anything through this scam, you will instantly regret it. Use Google Flights to track prices & book directly with the airlines. After a total of 8 unauthorized charges, these jokers charged me over $1400 for a round trip domestic flight for basic economy. I could have flown first class & booked directly for cheaper. Beyond a joke. Stay far away!
Pam12!
by pamela12! on 2020/05/26 14:24
I cancled my ticket and the agent was horrible! End up paying money to get a ticket credit cheaper then wheta i paid! Horrible app!
Worst customer service ever
by Fabi0507 on 2020/05/25 04:42
I’m gonna be short & simple... DO NOT BOOK A FLIGHT WITH CHEAPOAIR. I asked for a refund but they gave me credit instead and charged me $35 for cancelling my flight (which I didn’t even do, they sent me an email saying my flight was cancelled). They also gave me a short deadline when I need to use the credit (July), but Frontier airlines is allowing me to use the credit until 2021. They’re just taking advantage of everyone during this pandemic. I’ve done everything I can and I’m not getting my $100+ back even though it’s not my fault. I repeat DO NOT book a flight with CheapOair!
crashes
by gwynne1980 on 2020/05/23 06:07
the app crashes a lot after the last update.what is wrong??
Stranded
by Rick1980 on 2020/05/22 06:19
They never notified me that my return trip was cancelled. When I called at the airport the guy said I was notified and couldn’t give me a refund. Only credit with Canadian air. But Canadian air wasn’t flying. He supposedly looked for another flight but only could find 6000 dollars as the lowest price. However I after I hung up I found a ticket for 1200 dollars. Multiple flights at that. I even looked on cheapoair and found some for the same price or way under 6000. So now I’m stuck because he lied to me and just wanted me to cancel my flight. I’m so depressed. I can understand if it was my first flight. I would be home. But I’m in a different country with no help. I paid my ticket. They should have got me home.
Caution!
by Rosie-Tran on 2020/05/20 21:55
I bought 2 tickets round trip from Las Vegas to Vietnam. They’re canceled my tickets was February-10-2020 because Coronavirus. I was try call to see them refund money for us, because they’re canceled not me. The first called they transfer the phone for so many people and nobody can not to help, at the end they said will be transfer for someone to help us, i just like what is that means you guys was transfer the phone 3 times already and how long to get exactly who can help me, and after that i wait 3 hours on the phone call and nobody pick it up. The second called, they said they’re not customers service and can not to help me refund money because of coronavirus and i have to wait 24hrs to 48hrs for customers service to call back for SURE and help us, but 2 days passed and NOBODY call me back to help. The third called, I searched on google to see the number customers service of cheapoair so finally I found it, i just like yes here we go and they can not to said no with me anymore, but when i called i ask them is that the customers service and can you help me, the man in the phone said no and shutdown my phone call, oh my god! That so rough. I think they’re cheating on us because when i ask them the number of customers service they don’t want to give it for you, why? You guys said only customers service can help me and i aks the phone number of customers service and don’t want to give for me to help everything for me. if yes, it’s have to be done for long time ago ,why? You guys don’t want to refund money and you guys just want to get money from another people even not they fault and on the rules our exactly to get refund money. Why you guys not responsible. I bought tickets from cheapoair so many times and right now i’m very disappointing about them. CheapOair is not believe to buy tickets and they don’t have any experience to protect customers and i have to say bye bye never to see you again, and i think have alot of people just like me
Taking advantage of customers
by Have integity on 2020/05/20 14:58
I tried booking three flights with this company. Each time I submitted my payment information I received confirmation emails of a completely different itenirary that I paid for. I’ve been charged cancellation fees that they refuse to reimburse. On top of that I can’t get a refund for the flights. They will only offer me a future credit. I’m extremely dissatisfied and will never book a flight through this website again
The best
by Jaheeer on 2020/05/18 17:44
The best web to buy tickets
Flights not honored
by youpickit$#@45 on 2020/05/16 15:08
I paid for flight insurance but the airlines changed my flights anyway and had my husband and I on different flights when we booked to fly together. Unable to speak with a representative due to the Covid epidemic. Now need to cancel and drive 22 hours to Be at the birth of my first grandchild.
No response !!!
by $&@&!!!! on 2020/05/16 14:03
I wish I could comment on their customer service except that every time and I do mean every time I called regarding a flight I booked I was on hold no less that 33 minutes and every call ended in a disconnect before I ever spoke to a real person. I ended up eating a flight due to this virus because I never got to speak to anyone. Last time I use this service... or better yet, lack thereof!!!
Debbie Simmons
by lanieetale on 2020/05/12 16:00
Once calling several phone numbers finally taking but no answers
Terrible customer service! Will never use Cheapo again!
by Subic Boo on 2020/05/12 15:54
Horrible!
Horrible service.
by long time member. on 2020/05/10 00:09
This company is all about lies. I had booked hotel at Las Vegas. Hotel is closed due to COVID 19 , I tried to cancel my booking. After calling them, they told me that my booking is not refundable, then they told me to call them back after 3 days, which I did. They told me that they were able to cancel my reservation, but I’m going to get only 3/4 of my money. Because it was not refundable they going to charge me 1/3 and + $25 for cancellation. I was using them for years. No more. This company lies to make money. Horrible, shame on you.
Great prices!
by Matwood76 on 2020/05/08 15:14
Great prices
Sketchy customer service lines
by Olvi94 on 2020/05/04 17:36
As i was cancelling my flight due to COVID-19, i was given the option to choose how i’d like to proceed with the cancelling. The options were full refund or credit thru the app. I selected full refund and was charged $35 however i had included flight insurance on my ticket and was not made aware of the $35 cancellation fee. I call customer service because im seeing this credit for a next flight on the app (which i did not select as an option) and after being on hold for an hour this guy answers, asks for my booking number which i give to him, and then proceeds to ask for more information that should have appeared after being given the booking number so right off the bat im thinking its a scam. Couldn’t understand him very well, had some weird noise in the background going on, and just wouldnt answer any requests of being transferred to a different agent. Dont think i’ll be seeing my refund...
Worst experience ever.
by camahe on 2020/05/04 01:41
Not even in a pandemic you would get a break from these people. They answer in a country I don’t know where, but, you cannot understand a single word from them, on to of it the communication itself was horrible. That are in a third world country where even communications are that bad.
scammers
by Anddead on 2020/05/03 00:34
I have booked tickets to Vegas via CheapOAir. At that time it seemed reasonable to me due to price and other benefits of aggregators. When COVID destroyed everyones plans I wanted to cancel or swap my tickets. So I firstly cancelled car from Nu Car rental - got refund with extra credits easily, then I cancelled hotel via Expedia - got my money back and then I contacted Spirit Airlines directly - got credits for my flight. Decided to write to CheapOAir since I ordered tickets via YOUR platform. That was the worst decision. Here is what your brilliant support did: they have changed me 70$ for every ticket (140$) saying that they have done the cancellations for me and that is the fee. I was the one who cancelled everything, all you’ve done - send 2-3 emails and charged me for 140$ - no f way I buy anything else with your platform. That was my most expensive conversation with support which should RESOLVE issues not CREATE them
Our trip
by Seniorathome on 2020/04/29 00:00
My wife and I had planned a trip back East from California, to see family ( my grandson) and enjoy some down time. Then Covid-19 Unraveled all of our plans. Being seniors, me 76y/o and my wife 67y/o, we have been in self quarantine. Canceling our bookings has been a struggle. Trying to get to a person who was able to help us was impossible. We so far have been able to confirm our booking cancellation for the flight going back East but we are still awaiting cancellation confirmation for our flight back home. We know this was a difficult time for everyone. Hope the future will bring better days and we can fly safely again.
Mr Viz
by jetmachinist on 2020/04/28 13:25
Good price just hope your flexible with payment if corona still exists. Dana
Poor cuts service
by lejero on 2020/04/28 08:37
Unable to reach anyone by phone or chat or email. I'm given a number to call but when you call that number...., it rings endlessly then it hangs up. I was told I will hear from some in 15 days.... still no response. I doubt if I'll use this company again Teresita
Poor Customer Service
by Ms BizBiz on 2020/04/24 22:29
CheapOAir doesn’t allow online reservations for kids and charged me $75 for accompanied minor whereas airline fare was $17. After charging me and confirmed reservation the representative called several times after normal business hours to obtain my address. CheapOAir has yet to resolve.
Extortion
by Flix 2 on 2020/04/22 15:23
After I took a trip in November 2019 they went ahead during these trying times to charge me a cancellation fee in March 2020 for a trip that I already actually took, I’m writing them and all I’m getting is rubbish automated responses, NEVER EVER USE THESE PEOPLE, THEY’RE FRAUDS
Previous “ scam “ review
by pheleps on 2020/04/22 09:13
I am surprised n even shocked at your review. And also so sorry you went threw so much. Is it because of the constant changes of flights n diminishing flights due to the covid19 virus. I loved my expierence with this company. They put me in a window seat, my preference, directly behind the wing, also my preference. I was in B boarding which was pretty quick since it went up to E and F. The price was slightly lower than the aircraft company, and the planes are exactly the same. I got an itinerary as well n boarding pass on my phone for my flights, both ways. I’m sorry you had that’ you had this experience . I’m sure if given a proof of the transactions they will compensate.
Cheapo works
by BucksBetty on 2020/04/21 10:54
I have booked several flights within US through Cheapo Airlines & have always received a great fare and professional customer service . Buying travel Insurance has been worth it for me & upon last minute cancellation my refund was taken care of appropriately . As far as the family review about their discovering tickets to Mexico ‘being a scam’ & no such flight etc ... I ask why they didn’t confirm prior to showing up at the airport ?! I always call customer service to confirm & Get answers, lower fares or discount code after I book online. Paying for luggage etc is the same for most economy tickets/ airlines ... so yes I recommend Cheapo although you may have to wait to connect with a manager if a problem does arise ... but my problem was settled efficiently once I spoke with manager ( one time when I had not bought the insurance yet Cheapo still refunded !! 😀) hard to believe but they did.... after that I always buy bc it’s worth it for last minute cancellation ) Thank you & Bon Voyage !!!
Don’t buy from this web site
by moulaye ahmed on 2020/04/19 20:48
They will stole your money and will not get help if you need it, and they don’t have any responsibility I wish if I can give them 0 stars
Awful customer service
by Aflaslight app on 2020/04/19 19:02
“If we do not receive a response from you, we will not be able to re-issue the ticket(s). This may lead to the airline cancelling your booking, in which case CheapOair.com will not be liable for any losses.” This is part of the message sent to me on every notice now the third one! However, they are not receiving calls, they won’t answer my emails and a representative left me without answer on the facebook chat after asking me the booking number and email there was no more response. I can’t afford to loose those tickets I reserved together with five other people and they have paid me back already. Due to the corona virus I have no job and wouldn’t have the means to pay them back. They have created even more stress over my already stressful situation. Don’t think I will be using their service again after this.
I Hate This Company!
by 6sigma on 2020/04/19 03:45
They were eager to take my money but I haven’t been able to get any information by phone for 4 weeks!!!! I hate this company!
Cluttered with unwanted rentals
by peeved customer # 9999999991 on 2020/04/17 15:47
As I search for information on my flight I am visually assaulted with car rentals, upgrades revenue generating feces. Customer service is scarce unless you want to purchase extras. The app seems to have less options than the web site and I am still waiting to hear from Real customer service since I cannot call.
COVID-19
by BENiesen on 2020/04/16 04:00
I have not been offered a refund on my round trip. Prices have dropped dramatically and I bought ticket nearly eight months ago.
Changing cancelled flights
by SuperGirlTami on 2020/04/14 22:34
I spent 3 hours with a rep online to change my 2 flights to August. She helped change American Airlines, but I had to go change Sun Country on their site. I was given a credit for both flights yet just received an email with a charge of $284.80 for flights already paid for. I rebooked for August & they charged change fees & extra fees that I did not agree to! I am furious!! The August flights are much cheaper than I cancelled flights due to the virus!
Don’t abuse my bandwidth with weekly full downloads!
by Pingless on 2020/04/14 18:38
DELETING YOUR APP!
Horrible customer service!!!
by LoganDGC on 2020/04/10 05:22
The app is ok. Once you have any question or problems, the customer service will not be able to solve the problems. Every time you call, you would better have at least one hour to wait for a representative. When you talk to a real person, listen very carefully, especially when English is not your first language. It’s hard to understand them, and they are not very patient. Once they get an chance, they will transfer you to another department right away. And you need another 30 minutes waiting for someone to start everything over. I tried online chat. The system doesn’t understand the question and need one hour to get a representative. Talked to so many customer service, this company is the worst one.
Complicated to obtain rewards and such
by jiramos on 2020/04/10 05:05
I accumulated rewards points and they were not available until I received a email response. Rendering my search for a flight useless, also purchased a $50 coupon code, only received $9.50 off my purchase. Additionally, I haven’t been able to speak to anyone about cancellations during COVID 19 situation. Discontinued service and cannot process refund. Customer service is a joke
Cancelling current trip
by Tica Traveler on 2020/04/09 15:58
I have been trying to reschedule (cancel) my current trip – which has changed to cancelling the trip altogether because of your appalling service – for three weeks. A true disappointment after our wonderful experience last summer.
Covid Rip-off
by soma evets on 2020/04/08 18:20
Bought RT tickets for my daughter studying abroad in NZ. She had to return early. COA charged me a change fee even though I told them the airline waived it due to the crisis. They still charged. Now I’ve been trying to contact COA with the airline authorization code to claw back the fee, but there’s no way to interact with them. No chat, no 800 number, emails have gone unanswered (they say they’ll reply in 24 hrs but it’s been more than a week. I’m gonna lose close to $21K on tuition, housing and my daughter will lose a semester and a life experience. CheapOAir is exactly that - cheap. Stay away.
Cancellation and refund not credit
by tiredoff choosing12345@ on 2020/04/08 11:26
Unable to make contact with anyone regarding my cancellation password I received. Since there are no flights I want a refund.
Malo
by ivanmaciast on 2020/04/07 18:09
Pésimo servicio no me responden al ala crisis por la podemos no me quieren reembolsar mi dinero
Horrible service, money hungry, DO NOT USE!!!!!
by Amber Stephens1209 on 2020/04/07 17:17
I booked a flight for me and my 3 year old son a few months ago before the virus was bad and I added insurance to both flights. I booked the flights for the beginning of May to visit family. I recently found out that I am newly pregnant which puts me at a higher risk, I am also unemployed now, so I have tried calling, emailing Cheap O Air, no response. I tried canceling my flight through the app and not only did they want me to pay $90 for both flights to cancel them, but they were only willing to give me a voucher for half of what my tickets were even worth. They keep sending me emails everyday making extreme changes to my flight and now I have to try and contact the airline directly to see if they will give me a refund since it’s obvious cheap o air doesn’t care about the people at all. It’s really sad to see companies not helping communities and people during this time. It is sickening. I will make sure to post on every social media site about how terrible you people are! And I will NEVER book through this app again.
Shame on you
by Oh my read me on 2020/04/06 23:58
Shame on you! How dare you makes us pay for canceling our trip during this time of pandemic! It’s should be automatic for you to cancel all trips and notify your clients! Unbelievable and yet you cannot give us our refund! What a scam! Will never ever book flights from this company! This ticket is worth 2k. I have called and filled out a form on your website for over 2wks with no return calls! SHAME on you!!! other flight agency are able to refund their clients but you can’t! Shame! Disgusting
Worse ever
by FFmia on 2020/04/06 22:41
Due to the corns virus they are issuing credits instead of refunds which are unfair
Cheapoair is a Scam
by $Buster on 2020/04/04 13:52
Due to the Corona Virus the site directs you to change a flight but then tells me that I can’t get a refund or change the flight times. My flight isn’t for another 3 weeks. I will just spend all of this time I have on my hands to write terrible reviews....
Deplorable customer service
by benapril27 on 2020/04/04 02:21
I booked a trip for a conference in the summer. The conference was canceled as a result of COVID-19 and I attempted to cancel my booking. After difficulty navigating their website and attempting to cancel, I sent an email to their billing department and received no response or confirmation. Two days later my credit card was charged an additional $35 for cancelation but my booking was not cancelled. After 90 minutes of waiting then chatting with customer service, I was referred to my airline and encouraged to book again with Cheapoair. Really?
Fraudulent trip booked on my acct
by heh128 on 2020/03/31 21:48
There has been a fraudulent trip booked on my acct that thankfully has not processed fully. I cannot get through on the phone and I cannot fill out the customer form bc none of the reasons apply. This needs to be addressed and removed immediately. If I end up getting charged this is going to be a huge issue.
Cov19
by 2012gee on 2020/03/28 10:51
No assistance Chat doesn’t work calls not going through
Poor service
by G hngcvffnnbbhh on 2020/03/28 02:24
I have trying to contact Cheapoair for weeks to cancel my trip to Honolulu but I haven’t been able to contact anyone.
Inexpensive fares if you travel without bags
by wallawallabob on 2020/03/27 04:29
Had a great flight to Nascar in North Carolina Trying to cancel now that it’s cancelled Still on chat in question
Go to Algient Air
by Nurse123? on 2020/03/26 06:40
Rip off
Fail Army
by 1602Doc on 2020/03/25 14:16
Well well well, here we are during a pandemic. One would hope that customer service in particular would be their absolute highest priority. Negative ghost rider. I have left two emails, called the various support lines and have waited on the live chat line for HOURS and can not get any sort of customer service. One would think that during these times, a company of the sort would step up and provide the highest of quality of services. Nope. Screw me and good luck is about what you will get from these people during a time of need. I hope you and your employees step in dog excrement
Canceled flight
by ub love one on 2020/03/25 13:27
I’ve been trying to get my refund for a canceled flight and haven’t been successful
Change my flight
by bork12 on 2020/03/24 19:19
I have tried multiple times to get through with the phone numbers provided. I have submitted email requests with getting no response other than to say that my email was received. My flight/car rental is this weekend and I am really frustrated. My booking # 67395087 customer service # is 4055635. What can you do to help me? My phone # is 603-305-9642.Kathryn Borenstein
Horrible communication
by haycute on 2020/03/24 03:20
Comunico
Scam
by bibbyy1 on 2020/03/23 15:37
Do not book with them. You’ll get cheaper rates directly from the airline.
Coronavirus
by suesunandbeach on 2020/03/23 04:01
I’ve been trying to cancel my flight and get a voucher to fly when it is safer to fly out of Seattle. Thank you
Would give zero stars if I could.
by Gor805 on 2020/03/22 06:30
This company is a racket. My flight had canceled by the airline due to the Covid-19 outbreak. I had purchased the ticket through cheapoair so the airline told me to call them. I had also received an email from cheapoair telling me of the change. When I called cheapoairs customer service line (which was the only option) the woman was kind, but told me I can only get credit with that airline. When I expressed my dissatisfaction, she said I could be transferred to the cancellation department (why wasn’t this just offered) and insisted I just take the credit. I refused, so she then said she would transfer but warned me that calls were getting “dropped” when transferring.... so I wait about 30-40 mins and the wait music stopped rang once and said the number is no longer in service or had been disconnected.... so basically cheapoair will literally do everything in their power to not refund you. I had cancelled about 8 flights for this last Europe trip planned. Orbitz, Kayak, Kiwi, Norwegian air, all refunded me because of the covid. I’m just left dealing with scandalous company. Will NEVER do ANY kind of business with them every again.
Never buy a ticket
by gee7898 on 2020/03/21 14:51
Yes I have used this sight three times and called them every time to make sure it was all correct they assured us that it was till we get looking at paperwork sent for flight information and was changed every time and names not right have to pay them again for there mistake I travel with 3 people every time not worth paying for this place go directly to airline get flights might be few bucks more but flights don’t get changed all time with more layovers all time bought with no layover and know have 3 hr layovers and have to pay for correction on names never buy anything from here no refund or anything to change dates even when broader close from Government saying no travel they said read policy
Miss the mark
by tugbkv on 2020/03/20 20:35
Nobody answers the phone. Cancellations should be accepted online. The only way to make a cancellation now is to call them. I won’t use this service again. Beware in the future
Terrible Company
by jeanlouisse on 2020/03/20 20:07
I have been trying to contact customer service for two days. I tried the number on the app and the number that google gives me and they both are hung up after one ring. I waited at the customer service chat for an hour only to be disconnected. Take your money elsewhere.
JJ90111-2
by a Blake fj on 2020/03/20 20:03
Can’t contact them. Wait for 2h call but no response. Have tried multiple times but same results
Worst experience of my life
by Dshav90 on 2020/03/20 11:25
This company will scam you out of any refund despite having insurance on the booking. You might as well just throw your money away if you book through this company. They are currently profiteering in a time of crises by redirecting customers to a dead end number so you can never get your flights canceled or refunded.
Awful service
by CHIPREADY on 2020/03/20 00:08
I purchased travel protection and they are blocking every way to cancel a trip.
Horrible scammers
by Elaine Stacy on 2020/03/19 02:43
I am going to sue you are a scam artist
Horrible
by DLM-412 on 2020/03/19 00:27
I’ve been on hold several days now for over 2 hours regarding a refund. After being on hold for that time frame the call drops . I got thru on Friday after a 3 hour hold, explained my refund wish and customer service stated someone from that department would contact me with me in 24hours. It’s been now been 5 days with no return call
Worst chat ever
by p8vvy on 2020/03/19 00:06
Don’t even bother with the chat feature. Worst company ever.
Terrible service !!!!!!!!!!!!!!!!!!!!!!!!!
by 么卡贝尔 on 2020/03/18 23:37
To someone who may concern, Because of Covid-19, my fight was cancelled, then cheapoair asked me to get a refund. The first time I called in, with almost two hours waiting on line, I talked to one representative for just couple minutes and was told my refund was started processing. Couple days later, I got an email said there was something wrong with my credit card, and also asked me to call in one more time. The second time, waiting on line about 1 hour, another representative told me she will charge $1 more to verify my credit card and will refund that dollar, and also my whole refund. After that, she told me don’t worry, everything was all set, I would get the refund soon. Waiting after one month, I didn’t get anything, no refund no email, I felt it was not usual. So I called in the THIRD time, waiting for 1 hour and 15 minutes, I finally got connected, there was a young girl who use a blaming tone told me that all I need to do was to be continuously patient, there was nothing wrong with my refund, just BEING PATIENT AND WAIT! I did it! Wait and book another fight, unfortunately, my second flight was canceled and was asked to call in about my second fight. Well, here we go, I did my FOURTH calling, of course, more than one hour waiting, I canceled my second booking. After that I asked the representative to kindly check the refund status of my first refund, which I had been waiting for about two months. He was surprisingly found out that refund was not completed, and he tried his best to help me out of this situation, he connected the credit card department and spend a while solving this problem, and confirmed that all my refund process was totally completed. I was really appreciated his help, I thought all of this mess was done. BUT, yesterday, I got another email said “we need required documents to complete your refund and please contact us”. What?!!!! Today, I called in my FIFTH time, billing department, waiting for 65 minutes, then he transferred me to credit card department, waiting another 30 minutes, and now I was told again that I would get my refund soon. Should I believe it?
Worst service and communication ever!!!!
by mad as ?$&!? on 2020/03/18 19:12
I have tried to reach customer service by phone 3 separate times over different times in the day and emailed customer support requesting a call to make changes to an existing flight and car rental and they are completely non responsive. I will NEVER use this site again and will be sure to share this experience at every opportunity. I would give a zero if I could. Beyond angry and frustrated. Ridiculous.
Unable to get Customer Service
by Brain@14 on 2020/03/18 16:35
Hhhhh
No communication
by 2 many angry customers on 2020/03/18 16:29
I have called your company every day I have been disconnected as soon as I am the next customer in the queue I have sent you emails and I’ve done web chat and no one is reaching out to communicate with me regarding receiving a refund for my trip
Worst Site Ever
by CLO0917 on 2020/03/18 04:53
Called twice & held for over an hour each time, only to be disconnected each time. No email available & to chat, 606 place in line. Should be able to cancel through app like Alaska airlines & Southwest Airlines, die to this Corona Virus epidemic. I feel they’re purposely making it hard for people to cancel or re-schedule their trips. Will NEVER use this site/company again.
Dropped call
by BobW11345 on 2020/03/18 03:50
Dropped after 1 hr on hold!! Book with someone else!!
Awful
by CAbob252 on 2020/03/18 03:36
These guys are crooks! Do not use their services. Absolutely worthless.
Not A Good Experience
by CheapOairaucks on 2020/03/18 02:14
I have been trying to get in touch with someone at CheapOair for 3 plus days. I have been on hold for over 5 hours on 6 different occasions and then the call gets dropped, I have emailed twice a d have tried to live chat and messaged and still no response. I am trying to change my flight or cancel due to the Corona Virus pandemic and they have been no help what so ever.
Flight Cancellation
by edagarallanc on 2020/03/17 23:59
Trying to call all #'s listed that says 24/7 no one is answering it just rings then drops, e-mail not deliverable and chat has a long wait time I was 1049 on the queue. So frustrating
Long waits
by Jerricjo1? on 2020/03/17 22:21
Because of this virus my vacation has been cancelled and I have been on the phone for hours
Service
by Animal#33 on 2020/03/17 20:13
Been trying for hours to get through
cancellation
by Xerobalance on 2020/03/17 08:30
Due to corona virus i have to cancel my flight i've been calling customer service but no luck for 4 days i understand they are busy for those travelling for 72 hours but my flight is gonna be tomorrow march 18 and today is March 17 i've been on hold for 2 hours and it is already 2am here in San diego. I need justice for this i need my refund.
The worst experience
by what an experience on 2020/03/17 04:32
Tried for two days to cancel a flight due to the corona virus; the destination country was no longer safe to fly to. I waited for two consecutive days more than 24 hours to be connected to an agent on chat; he said the flight could only be changed; then I was referred to a “specialist” which was an automated reference to the App, and the whole thing began anew. Do not use this Company!
UNABLE TO EFFICIENTLY DEAL WITH COVID19 crisis
by Ctoandasan on 2020/03/17 01:54
This ongoing crisis has exposed the weaknesses and efficiencies of CheapOair. Because one has to deal (speak/chat) directly with an agent just to cancel (not even asking for refund) a flight because of travel restrictions, and because of the high volunenof calls, one has to wait for hours (if you are lucky!) just to be able to get through. How about those outside the US, spending money on an overseas call? The app shoud just feature self-cancellation with an automatic feature that waives cancellation fees based on the airline advisory. I understand CheapOair will still charge its own. Ancellation fee ($50?) and that’s fine and the agents xan be paid out of these fees. But MAKE IT EASY FOR CUSTOMERS TO MANAGE THEIR BOOKINGS!!!! This crisis has ezposed the disadvantages of dealing with third party online travel apps. They may be good for comparing fares but not for booking flights. Better to book directly with the airlines. Customers will learn from this crisis. Third party online travel apps will be shunned.
Worst customer service!
by most annoyed! on 2020/03/17 00:47
Waiting for 16 hours with no customer service help.
Poor service
by septic14 on 2020/03/16 19:02
Tried for three days to contact trip specialist, placed on hold for twenty minutes then hung up on. This happened repeatedly. Unable to cancel booking or change flight
Scam
by smithjt990 on 2020/03/16 16:09
Booked a flight to Houston round trip $500. I’m in the military and the DOD banned us from travel, so I needed to cancel my flight, I called every number I could find for Cheapoair, every number would ring and drop. DONT USE THIS APP!!
Toni
by enzo666999 on 2020/03/15 22:09
Thank you for service
Can’t get through to a real person.
by Rena Alisa on 2020/03/15 21:00
All the phone numbers are useless. Disconnected Or On infinite hold
No customer service
by Dkoite on 2020/03/15 20:13
Currently been on hold for a total of 8 hours in the past three days just to get a recording saying the number is disconnected or no longer in service
Customer service
by Барбос777 on 2020/03/15 15:36
Worst customer service I have ever experienced . Never answered to phone calls, left me with the the problem alone!!! Never recommend
Never again
by bshembshsks bs on 2020/03/15 13:01
I have a trip in 2 days that needs to be rescheduled due to covid-19. I’m not even asking for my money back. I have been calling every number possible. Kept on hold for hours. I’ve tried their online messenger that just seems freeze after a while or end the conversation on its own. I’ve left multiple callback requests. I’ve yet to get a simple answer or response. Yet they have the audacity to continue sending me ads to book more flights. Im going to lose money because of a lack of customer service. I will never use Cheapoair again or recommend to anyone.
Can’t be reached
by Magnew2011 on 2020/03/15 12:44
Your cancel option on the site should allow for cancellation instead of going to a page with a phone number or chat that are not answered.
No automated cancellation
by SpaceGhost33 on 2020/03/15 11:01
C19, everyone wants to change or cancel trip, but Cheapo has no automated process to do that. Phone line is miles long, web chat no good either. They say you can email, but that’s no true.
Customer service
by Ed chagnon on 2020/03/14 15:35
Impossible to contact anyone. Been 4 days. No luck Ridiculous
Fantastic
by Flower460 on 2020/03/14 15:01
Can get anything you need at your fingertips! Easy to use and love the deals...
Horrible company!!! We lost $800
by KVM777 on 2020/03/14 06:42
Lost our flight tickets bc that cheap mother****** could invest in call center. Booked our tickets and due corona virus we need cancel our trip, airlines have no problem to cancel flight BUT bc it’s been booked thru cheap scammers they can’t do anything and advise us call cheap on air customer service... over 30 hours on hold and waiting online chat NOTHING!!!! NOTHING!!!! Nobody even pick phone once! STAY AWAY!!!!
Horrible customer service
by AustinHed on 2020/03/13 17:02
The app is slow, the chat feature doesn’t work, and I swear the customer service is non existent
Garbage customer service!!!
by Aban shawn on 2020/03/13 15:52
They collected the money after the airline cancelled the flight and cheapoair is not returning peoples money after almost a month now!!! Customer service agents are hanging up the phone when the verify that they have to refund the money and they blocked my number!!!! What a cheap and horrible company to deal with!
Price
by Gus9U5305 on 2020/03/13 15:40
Prices are more expensive on app
Never EVER book with them
by Kokobelle13 on 2020/03/13 15:00
No way to contact. Chat has you waiting for hours and when it gets down to about 60 people ahead of you, it kicks you out. They don’t answer phone, and you can’t email them. $965 down the drain.
Bad phone service
by XeenaT74 on 2020/03/13 11:35
Pathetic 4 hours on the phone
Service
by kjt123... on 2020/03/13 04:35
I was waiting via the online service for 2+ hours and disconnected twice.
Such a scam
by one scammed customer on 2018/07/27 15:41
After saving for a trip to Arizona and Mexico for 3 years, me and my family were excited for our trip and happy that we got a good deal from this website. This ended when we got to the airport and found out that there was no record of our flight and that a flight going to the city we were going to has not existed for more than 6 months. In shock, we tried to call customer service. We have currently been on hold with them for more than 3 hours. A man picked up, said he could not help us, put us back on hold and that is where we are now. When we talked to the management of the airport they informed us that they have no affiliation to this app and that what they do is often sell regular priced. When we finally got put through, they took an extra 30 minuets to pull up our “itinerary” that we already told them does not exist. We had booked activities in Arizona and because of our non-existent flight were not able to attend them. Altogether, we wasted over 3000 dollars on these flights and don’t even know if we can go to Mexico and if that flight doesn’t exist too. I you account the activities and hotel we would not use, it is actually so much more. I recommend using any other service or just buying through the actual airline. This whole experience has been extremely stressful and heartbreaking for us because we worked so hard for this vacation and we might have just been completely robbed by this fake company that might just be a scam.
Money Seekers..
by channi~ on 2019/08/23 14:07
Couple of years back I booked a ticket for a friend and I accidentally spelled the person name wrong. So I called cheapoair right away, they were charging me an additional 50$. Told them I’m not paying that and hung up, and called right back(thinking maybe I’ll speak to someone else) And it seemed like the same person and now they were charging me 60$ to fix the name, hung up and called a third time(still seemed like the same person)and they finally told me the truth I had 24hrs to cancel with no charge. Now the other day I booked a round trip flight through them and wanted to add a child to the flight going only one way. The person I was speaking to couldn’t comprehend that, so I said forget it I will call the airline. She said no give her a chance, so I did. Was on the phone with her for literally an hour thought she understood what I was explaining to her, took my card number and read out the flight she was about to book, and it was in the opposite direction I wanted to add the child. You can find some cheaper flights online from cheapoair sometimes, but after you book, just call the airline for any changes because all they want is money and they don’t care about anything else after they get there money.
Can not cancel the booking
by Culalam on 2019/05/01 20:30
I booked flights and 1 hour later I realized that I had selected wrong date. I tried the “ manage my booking” to cancel my booking. It’s didn’t work. I called customer service and on hold for 1 hour 23 mins. The representative told me that I would be charged for cancellation fee of $25. I told him that when I booked, there were the message showed that “ no cancellation fee with 24 hours”. I also told him the US law allows 24 hours period, therefore, I will bring this to the court if CheapOair charge me. Then he put me on hold for another 15 minutes. After the wait, he said that his manager have approved the fee waiver or $0 cancellation fee will be applied. He asked me for 1 time password so he could cancel my booking. However, when I asked for cancellation confirmation, he didn’t provide me. He said that was it and I should be fine. One hour later, I checked the app, my booking information still there. I also use computer to check for my flight and the information still there. When I called the customer again, no one picked up the phone and I was on the line for more than 2 hours. I will file a faulty report so other people can be aware of this company.
Problem not solve
by crazyricks21 on 2019/04/11 21:04
I love booking here till I had an issue just two weeks ago. I was booking a one way ticket for my daughter and the agent told me it’s better to booked two way even though she won’t use the other way ticket it’s cheaper he said so I did what he told me then when I went to the airport to pick up my daughter they told me that the ticket will be canceled because my daughter is ng with me yet, no one told me that will happen so I was furious and called them and that’s what they told me the same thing so here I was waiting for my flight at the airport and arguing with the agent and she told me that I have to buy another ticket for my daughter so I didn’t have a choice but to get another ticket and she told me that they’ll review the problem and will get a refund from them. Till now didn’t here anything from them. I’ve been using this website for awhile and love it now I don’t even know if I should trust them again. I bought so many tickets from them coz it was easy now no clue if I still use it. I was really disappointed after that plus not hearing from them.
Would give zero stars if I could.
by Gor805 on 2020/03/22 06:30
This company is a racket. My flight had canceled by the airline due to the Covid-19 outbreak. I had purchased the ticket through cheapoair so the airline told me to call them. I had also received an email from cheapoair telling me of the change. When I called cheapoairs customer service line (which was the only option) the woman was kind, but told me I can only get credit with that airline. When I expressed my dissatisfaction, she said I could be transferred to the cancellation department (why wasn’t this just offered) and insisted I just take the credit. I refused, so she then said she would transfer but warned me that calls were getting “dropped” when transferring.... so I wait about 30-40 mins and the wait music stopped rang once and said the number is no longer in service or had been disconnected.... so basically cheapoair will literally do everything in their power to not refund you. I had cancelled about 8 flights for this last Europe trip planned. Orbitz, Kayak, Kiwi, Norwegian air, all refunded me because of the covid. I’m just left dealing with scandalous company. Will NEVER do ANY kind of business with them every again.
Cheapoair!
by rinasaengkeo on 2018/08/25 06:14
I used this app once last year when I booked the flight to Minnesota from California. I was skeptical at the first while using this app. I was like it was cheap flight ticket ever I got for the one way. Cheapoair showed what seats I wanted to take and I chosen the seat by the window. They asked me if I bring the bag and it cost free because the bag was under 25 pounds. After I paid the flight ticket,I received a confirmation purchase through the email. Few weeks later, I got there at the airport and didn’t know what to do. I went through the email. Cheapoair showed me what number flight ticket to print out at the airport. I got to the gate and got ready to fly then the email popped and said the flight was delayed. I was staying at the airport for an hour til the flight arrived and I got on the flight to find the seat. I got no problem when I was on the flight. It was easy to use this app. Thank you Cheapoair so much!!!
Price gouging
by HarleyBikerDude on 2019/11/23 16:07
I just got off the phone with one of your representatives about changing my return flight from Vietnam. I was quoted for $877 to change the ticket. I have been flying for 20 years and this is not my first time I had to change a ticket on a return flight. I was not happy with the quote and he kept on insisting to take it out of my card. I was flying threw American Airlines. So I am quoted for $877 and a one way ticket was for $751. How in the hell you think I’m stupid. So my round trip that I paid for $1057 from Jackson MS to Ho Chi Minh City and all I needed was to change the going home date and I was going to be charged more than a one way ticket. I even told the man no but hell no I'm not doing that for $877. I told him I’m calling American Airlines to change my ticket. He insisted that they will not make the changes and that their is no way he could get it changed any cheaper and I will be charged $877. I kept telling no I’m contacting American Airlines. I hung up the phone and I contacted American Airlines and within 10 minutes I had my flight changed to the new date and only cost $350. As of today you just lost a customer. Very disappointed on this.
Stay away from this company
by Khashook on 2018/10/26 07:22
I booked our vacation tickets 40 days in advance before my vacation, a week before trip Cheapoair called and told me airline changed the schedule. I asked them to let me research and I'll get back to them. I called them, I was on hold for 25 minutes and then they said I have to pick the new schedule that they force me to take with layover time of 25 hours! after being on the phone for 2 days each time average 2 hours they didn't do anything, they didn't take responsibility or find me a ticket with better hours, dates or airline. They have untrained staff, supervisors with no power and poor customer service. Anytime you call you have to waste minimum 2 hours of your time. They insisted to give my money back and full refund me to not take the responsibility. I told them you canceled my flight a week before the flight and you want to refund me? what can I buy with that money a week before my vacation? Wrote the email for CEO and no answer either. I found my ticket somewhere else and asked for full refund and guess what? it takes two months to give my money back. I want to sue them.
Horrible service, money hungry, DO NOT USE!!!!!
by Amber Stephens1209 on 2020/04/07 17:17
I booked a flight for me and my 3 year old son a few months ago before the virus was bad and I added insurance to both flights. I booked the flights for the beginning of May to visit family. I recently found out that I am newly pregnant which puts me at a higher risk, I am also unemployed now, so I have tried calling, emailing Cheap O Air, no response. I tried canceling my flight through the app and not only did they want me to pay $90 for both flights to cancel them, but they were only willing to give me a voucher for half of what my tickets were even worth. They keep sending me emails everyday making extreme changes to my flight and now I have to try and contact the airline directly to see if they will give me a refund since it’s obvious cheap o air doesn’t care about the people at all. It’s really sad to see companies not helping communities and people during this time. It is sickening. I will make sure to post on every social media site about how terrible you people are! And I will NEVER book through this app again.
Save Yourself From This Scam
by Ash655321 on 2020/05/27 23:59
This app & website are 100% a scam. You will not save money, they will manage to scam you out of more money than you even agreed to spend. They took an extra $434 out of my account without my authorization. Their customer service is nonexistent. You have about a 3% chance of actually getting through to someone after being on hold for hours on end. When I did finally get to speak to someone, they wouldn’t listen to me & insisted I was wrong. They charged me for features & amenities that aren’t even available on the airline my flight was with, for that class of ticket. I was luckily able to dispute the charges with my bank & got a full refund. Do not ever book anything through this scam, you will instantly regret it. Use Google Flights to track prices & book directly with the airlines. After a total of 8 unauthorized charges, these jokers charged me over $1400 for a round trip domestic flight for basic economy. I could have flown first class & booked directly for cheaper. Beyond a joke. Stay far away!
Okay experience
by M1k40 on 2019/12/24 08:20
I had a so-so experience with cheapoair. Yes, I was able to get cheap tickets for my flight and choose my seats although with some up charge; but, the app is very difficult to navigate, and with all the constant promos going on everywhere, sometimes you can’t even get to necessary actions on your booking. Even though I chose the option for the company to check in for my flight for me as soon as check in opened up and send me the boarding pass, they never did and I only ever got my flight info because I got nervous and downloaded the actual airline app and did it there. Thank goodness for that. I will probably not be using this company again. If I do, I will have to make sure ahead of time that I can check in to my flight manually. Update: I finally did get my boarding passes sent to me three hours before my flight. So at least they did get them to me.
Cheapoair are scammers
by peel40 on 2019/10/09 00:49
I will not use their service again they have the worst customer service. The people on the phone are nice but it’s hard to understand them because of their heavy accent I needed to change the spelling of a name that was spelled wrong they tried to charges me a hundred for each name they miss spelled the lie and tell they are going to fix it sent them our passports and as we did they did nothing but kept asking for money’s when I refused to pay it cause the airline told me that charging that was ridiculous they said the would do it for 75 dollars per name correction finally they said the would do it for 25 dollars I never returned their call I went in my trip without incident thanks to American Airlines I will never use this service again total scam
Customer service is lacking
by smokediver68 on 2019/03/16 03:30
I got this app years ago but never booked until today. I do not use the email address associated with my Facebook account and cannot access it. While I did get a confirmation sent to an email I can use, since it was different than the one I used to log into the account (by way of that little Facebook button) not only can I not get the rewards, I also cannot see the trip I booked within the app. Customer service does nothing but give you email addresses and cannot help. The idea behind customer service is to help, not just provide the buyer with multiple paths to create more effort on their part. When you do that, customers are more likely to spend that energy in, say, writing an app review telling people to use Travelocity or Expedia instead. I’m not bothering with emailing people to get rewards bc I don’t need rewards points for something I will never use again!
UNABLE TO EFFICIENTLY DEAL WITH COVID19 crisis
by Ctoandasan on 2020/03/17 01:54
This ongoing crisis has exposed the weaknesses and efficiencies of CheapOair. Because one has to deal (speak/chat) directly with an agent just to cancel (not even asking for refund) a flight because of travel restrictions, and because of the high volunenof calls, one has to wait for hours (if you are lucky!) just to be able to get through. How about those outside the US, spending money on an overseas call? The app shoud just feature self-cancellation with an automatic feature that waives cancellation fees based on the airline advisory. I understand CheapOair will still charge its own. Ancellation fee ($50?) and that’s fine and the agents xan be paid out of these fees. But MAKE IT EASY FOR CUSTOMERS TO MANAGE THEIR BOOKINGS!!!! This crisis has ezposed the disadvantages of dealing with third party online travel apps. They may be good for comparing fares but not for booking flights. Better to book directly with the airlines. Customers will learn from this crisis. Third party online travel apps will be shunned.
Worst customer service
by monitza78 on 2019/06/24 20:41
Got an email for flights to Las Vegas I called cheapoair customer service because I had purchased two tickets but at the rate that was sent to my email was a lot cheaper and decided to take my Two children with me instead when I called the guy was very rude I gave him all the information he asked for and then gave me a quote a lot higher then the one I was seeing on my screen I asked why and he replied with then you book it I told him I can’t they are both minors he said you can just change the DOB he kept going on I felt so pressured not thinking right I went ahead and purchased the two tickets when I gave him the booking number this guy starts laughing and said well that’s why it’s so cheap it’s a one way ticket I told him how can it be a one way ticket if it asked for the return date and then transfer me to a different department where they charged me to cancel the tickets worst customer service ever will not due business with them ever.
UPDATE:
by 9thLife on 2017/11/30 15:40
Original review below. Thanks to developers for the response, better late than never. Your whole response could’ve been simply , “no, the app cant do that” as opposed to repeating what I stated already as the entire POINT of the concept; that groups of people flying all together sometimes find it easier to book all tickets at once, but unless you book your own single flight you cannot access the info on the app, so this app is NOT for your needs. Great. Got it. Sheesh. Original review: It looks like I cannot use the app to track my booking because I wasn't the one that bought it. Under "My Trips" the screen pops up as "No Trips Found" with no place to input a booking conf number which I have because my kid bought my plane ticket for me. So maybe the app would be great if I could use it... We did find the cheapest tickets via CheapOair but the app seems to have this one loophole for me or anyone else who didn't buy their own ticket.
Sketchy customer service lines
by Olvi94 on 2020/05/04 17:36
As i was cancelling my flight due to COVID-19, i was given the option to choose how i’d like to proceed with the cancelling. The options were full refund or credit thru the app. I selected full refund and was charged $35 however i had included flight insurance on my ticket and was not made aware of the $35 cancellation fee. I call customer service because im seeing this credit for a next flight on the app (which i did not select as an option) and after being on hold for an hour this guy answers, asks for my booking number which i give to him, and then proceeds to ask for more information that should have appeared after being given the booking number so right off the bat im thinking its a scam. Couldn’t understand him very well, had some weird noise in the background going on, and just wouldnt answer any requests of being transferred to a different agent. Dont think i’ll be seeing my refund...
Ok for Cheap!
by Kimasuda on 2019/01/24 16:46
The flights have been ok so far. The first one with CheapOAir was bad. The flight was late/cancelled due to weather, and therefore missed my connecting flight. None wanted to help me because I got Basic economy which is the lowest! Get the step above! The worst is the ‘Travel Mate’ Tavel insurance!! For a lousy $40-$50 for snacks and dinner that I charged due to being stranded at the airport, they wanted a personal written letter from the American Airlines about the delayed flight! It took months to get that. I got a legal service, faxed all my paperwork, and then Travel Mate wanted more plus the tiny receipt (1”x1.5”) for dinner, etc. I didn’t get a receipt for coffee, water, etc. By this time, I couldn’t find the tiny receipt, they never paid a penny! In fact, each time they stated they needed more paperwork, incomplete, etc!! Travel Mate is the worst!!!😩😡
Previous “ scam “ review
by pheleps on 2020/04/22 09:13
I am surprised n even shocked at your review. And also so sorry you went threw so much. Is it because of the constant changes of flights n diminishing flights due to the covid19 virus. I loved my expierence with this company. They put me in a window seat, my preference, directly behind the wing, also my preference. I was in B boarding which was pretty quick since it went up to E and F. The price was slightly lower than the aircraft company, and the planes are exactly the same. I got an itinerary as well n boarding pass on my phone for my flights, both ways. I’m sorry you had that’ you had this experience . I’m sure if given a proof of the transactions they will compensate.
Bad service
by diana valentina on 2019/12/18 05:32
I had a call for two hours where the first advisor victor whose last name I look for my flight took my information and agreed to proceed with the payment when it did not take more than a minute to tell me that my card did not pass and I told him I can repeat the number of the card and I stop talking and I didn't hear anything else! The call went on and I called from another phone where the acessor Stefany Santolla answered me when I told her what had happened and told her the name of her partner “Victor” told me oh he went to eat if he wanted to give me his number and in a Time your break is over he'll call her! I was very upset and asked to speak with a supervisor and he told me that they were in a meeting and I had to call in 2 hours to be able to talk to someone so he offered to assist me where my rate went up $ 150 dollars because it took me more than an hour to buy the ticket
Last minute flight out of NYC
by wifey1991 on 2018/07/23 21:54
I needed a last minute, same day, one way flight from LGA to DEN. As I was looking at your app and entering my credit card, I was told the flight was sold out. I bailed on entering the rest of my info. A customer service rep called me back immediately to see why I didn’t finish with the reservation. The gentleman found me a flight out of JFK (no more available at my price point at LGA) at a reasonable price. He worked with me for 20 mins while I verified information and asked a lot of questions. He was amazing and very thorough. He even gave me a few reward points for booking with them on the phone. You now have a user for life.
Horrible experience
by Vlad_dotsik on 2018/06/26 20:02
Do not get anything through this company they costed me so much of my time and money and running around it’s insane! I got insurance on both my flights just in case something went wrong, booked my rental (payed for it), booked an air bnb (payed for it) and the tickets (payed for it). 3 flight cancelations, spent 5 hrs sleeping on a floor of an airport then another hour in a plane that wouldn’t move, arriving 10 hrs later then I was suppose to so I go to ask them to reschedule my flight back due to me being extremely late and they tell me it’s not their jurisdiction talk to our insurance company, they say I won’t get my money for 30-60 days mind this I just spent over $1000 and they are telling me that there is no way to change the flights or anything like that smh also spent like 5 hours with them on the phone trying to get all these issues resolved... never again
My Milwaukee Trip
by OkenSue on 2018/06/21 20:17
I didn’t know I would need to download United’s Ap to receive notifications of flight changes. I signed up with CheapoAir for updates and received none! Our flight out of Milwaukee was cancelled and we were rerouted but I had no notification! Not from CheapoAir and not from United! I don’t know if this is CheapoAir’s fault or United. Everyone that had the United Ap was notified apparently. And I’m not a big fan of United. Been stranded by them before. Loved our Alaska Air flight however! The one thing that I liked about CheapoAir was the guy calling and asking if I wanted to select our seats. On the way back those seats didn’t matter though with our cancellation. We were at the mercy of the airline and we had our 4 yr old granddaughter with us.
This is the easiest travel app I’ve used so far
by FoojyPod on 2019/09/23 07:00
I think I have used every single application, online website, Travel agents, phone service direct with carriers, online chat service, but this one Is the easiest one I have ever used it takes fewer steps and less time to change the settings to allow you to search for alternate times dates routes and options to pick the lowest price. For example the other three services that I tried came up with flights for over $800 using CheapOair I was able to find a flight for $270 by simply changing two of the parameters. Saving that kind of money is what it’s all about!
Sick over this
by Dancergrrl054 on 2018/09/12 11:16
If I could give them 0 stars I would. We bought airline tickets from cheap o air for my father in law to come to visit last month. His flight from Chicago to NY was delayed for over 7 hrs leaving him sitting on the closed airplane until spirit airlines finally cancelled the flight. Sitting on that plane for so long made my father in laws asthma act up and he was so sick he could no longer travel to come and see us. When we called cheap o air to get a refund, they refunded only the portion of he trip That THEY cancelled. They would not even allow us to change the date of his return ticket with American Airlines. He was too sick to travel because of them leaving him sitting in a plane for so long and then they cost us over $200 for a ticket they wouldn’t even allow us to transfer to someone else or change the date until he felt better. Shame on them.
THANK YOU ❤️
by Svetlana Bsksheeva on 2019/12/18 14:40
Thank You so much! For everything! Im Truly appreciate for Greatest Professional service! 😁🙏😉🙂 I accidentally booked the wrong dates and were nervous because I had limited time & money for my trip! I didn't knew what to do & how long it takes to cancel or correct transaction! I found option Chat Online with customer service and their Response was immediately as two seconds! They are helped me in less then 5 minutes and corrected everything. As i wished! Person at customer service was waiting for me patiently until I login to my email address, was very polite and helpful! So easy 😁❤️
Very unhappy - want $ back to purchase GC elsewhere
by Blah blah blah X6 on 2018/04/30 12:57
I recently bought 9 $1000 gift cards for my team members as a sales gift. Two of the tried using them online and your system said it worked when they checked out you charged their credit cards the entire cost of the trip they called your service team and had a terrible experience. Your service team would not apply the GC to their purchase. Was I scammed!!! Another team member tried to apply it to a bundle trip called your service team and was told they could only use it towards air. This has been the most embarrassing experience for our company. I want to@return all these GC and purchase somewhere else. This suppose to be an award that they could use for wining s sales contest and has turned out to a nightmare. I want to return the 9 GC I purchased for 1000 they are worthless.
Thumbs up
by FDonaldC on 2019/06/30 14:20
CheapOair has a lowest price guarantee. When I booked my last minute flight the day before departure I noticed they had the cheapest flight just a little over $200 so I booked it. The email confirmation was readily available. When I went to print my ticket the price had decreased to $177 including my bag. This was my first time but it certainly won’t be my last time. Thank you. I used another company I never received any emails and changes such as delays to my trip nothing. The day I left the weather was horrible I received continued updates. So far so good I’ll definitely use it again.
READ 1 star REVIEWS
by TaylorMGK on 2017/11/08 00:40
Initially when you enter your destination, the 1st option on the site seems to be the cheapest. I selected this option because duh "CHEAP-O-AIR" right ? Wrong this flight had a different date & location which I was not aware of until I received an email confirmation after my account had been charged. I called to explain my mistake & see if they could change the date but I would be charged a fee to change the date or a $50 fee to cancel all together. How does a business operate like this? The location I entered should have been the suggested flight option this is very upsetting & I cannot afford to do either option at the moment so I am hoping I can dispute this charge & find a flight elsewhere. After readying more reviews they apparently change the dates of your flight all the time
Flights yes! Adding cars or hotel not so much
by Liviamarie12 on 2019/07/15 23:58
I loved and had no issue booking my flights to and from for my vacation.. unfortunately my flight was a little behind leaving Louisville so I was behind on getting my car rental (since it was thru a 3rd party with the car rental .. 3rd party being cheapo air) I lost my reservation and deposit.. I’d understand if it was my fault but they need to have better regulations and policies for issues such as bad weather or any reason a flight is delayed, when the customer is not at fault. Luckily the rep at the car rental was used to the 3rd party fault and helped out so much! Cheapo air needs to review this policy or refund the “deposit “ when is isn’t their clients fault.
Great customer service 👍🏼
by MemphisMan30 on 2019/12/15 02:06
We booked a recent flight to London and Johannesburg South Africa, booked it on the app & shortly afterwards we received a phone call, the finalized our tickets by selecting our seats & helped on each leg by keeping layovers minimal & getting window seats, awesome service through and through I added the reservation to the Lufthansa app and can see the seats and info all there I wouldn’t hesitate to recommend them in the future, this trip is still several months off and any time a flight changes I get an instant email! Keep up the good work!
Happy with the price, but the app should be fixed
by 22-89 on 2018/08/07 17:00
I purchased two tickets from Chicago to Changsha, China. The price was almost unbeatable. I am living in Ann Arbor, MI, so I should depart at Detroit airport, but on June, Delta’s official price is almost hit $1000 per person. Then I found the ticket from Alaska Airlines at here. Although I need to pay Amtrak for Ann Arbor to Chicago, it was still a great deal! But the problem is the app, on App Store’s preview, it shown as optimized for iPhone X screen, but the fact is it didn’t. So I want the programmer to fix the problem, so I and so many other iPhone X users will be happy with it.
Worst flight booking service ever
by invester.broken on 2019/10/31 14:54
I booked a long flight with Cheapo air for December. Then one their agents called me and said I can book flight seats through the call and booked flight seats for whole journey. He charged a fee of 26$. He gave me seat numbers I wrote them in a book. Then he said Cheopo air would send an updated itinerary as soon possible. They never did. Now when I call them to check they have charged that 26$ as some priority service thing and not for the flight seats. They are asking me to pay 90$ for the flight seats now. One is a 10hr flight. The new agent I contacted even said one of the seat number given by the previous agent is not even in the flight. Cheapo air has the worst customer service and worst service overall. Scamming customers. I DO NOT RECOMMEND EVEN TO MY WORST ENEMY.
Horrible customer service!!!
by LoganDGC on 2020/04/10 05:22
The app is ok. Once you have any question or problems, the customer service will not be able to solve the problems. Every time you call, you would better have at least one hour to wait for a representative. When you talk to a real person, listen very carefully, especially when English is not your first language. It’s hard to understand them, and they are not very patient. Once they get an chance, they will transfer you to another department right away. And you need another 30 minutes waiting for someone to start everything over. I tried online chat. The system doesn’t understand the question and need one hour to get a representative. Talked to so many customer service, this company is the worst one.
Our trip
by Seniorathome on 2020/04/29 00:00
My wife and I had planned a trip back East from California, to see family ( my grandson) and enjoy some down time. Then Covid-19 Unraveled all of our plans. Being seniors, me 76y/o and my wife 67y/o, we have been in self quarantine. Canceling our bookings has been a struggle. Trying to get to a person who was able to help us was impossible. We so far have been able to confirm our booking cancellation for the flight going back East but we are still awaiting cancellation confirmation for our flight back home. We know this was a difficult time for everyone. Hope the future will bring better days and we can fly safely again.
Never buy a ticket
by gee7898 on 2020/03/21 14:51
Yes I have used this sight three times and called them every time to make sure it was all correct they assured us that it was till we get looking at paperwork sent for flight information and was changed every time and names not right have to pay them again for there mistake I travel with 3 people every time not worth paying for this place go directly to airline get flights might be few bucks more but flights don’t get changed all time with more layovers all time bought with no layover and know have 3 hr layovers and have to pay for correction on names never buy anything from here no refund or anything to change dates even when broader close from Government saying no travel they said read policy
Forever my favorite booking app
by Loalmod on 2019/04/28 18:15
I’ve been using CheapOAir for years. I always find the lowest prices here. Everything is so easy and convenient. I earn points that I can later use for flights or hotels. The only setback is that different than most of the loyalty programs out there, points do expire with ChOA. I’ve recommended this app to every single family member and coworker, they tried it themselves and they all love it! I don’t put myself into the hassle of having to navigate a million pages comparing prices, I know I’ll end up finding the cheapest price here. Forget about Kayak, forget about that Hopper website, CheapOAir is the real deal. I am forever grateful for the people that founded this platform, it allowed my wife and I fulfill many travel dreams/goals.
Lifesaver
by Penguingirl322 on 2018/12/05 11:32
When I had to find two separate flights for two holidays and all I could find through the airlines was too expensive, I turned to CheapOair and got a great rate on one flight and a decent rate on the other. For years I haven’t been able to get an acceptable rate at the local, regional airport, but this time I was able to get two. Not having to drive two hours or more to a larger airport has taken a tremendous burden off of me. Thank you for making that happen. I highly recommend this app.
App is Awesome (Trash if your military)
by Steviestonee on 2019/08/13 06:37
I used this app to book flights for me and my family this last month and it went smooth till we had a medical emergency. Then I was transferred for 6 hours I called once and hour and got different answers every time. Overall had a really bad experience the insurance saved me but we will see how the process goes cause they are making me jump through so many good to get a refund. Just something to think about thanks for reading. Good luck
Horrible experience
by StevieWonder100 on 2019/09/08 18:18
I cannot begin to express how awful it was to work with CheapOair. I’m sure it’s fine if nothing changes with your flights, but they are the worst to deal with if anything changes for your flights. Several customer service calls lasting 1-2 hours+, endless transfers, a non-US customer service staff, constant confusing & misleading up-selling, an app and website that can’t process changes, cryptic emails saying there are changes to my flights with no actual information telling me what changed, and no clear answers to my questions have led me to never want to deal with CheapOair again. It’s not worth any money saved to deal with them again. Definitely avoid them at all costs.
Excellent Service!
by mapudayo on 2018/05/20 14:23
I’ve used this service twice now and they’ve won me over as a customer for life. Great prices both times, but the second time, there was some kind of problem with my online booking. They called me and rearranged everything for me over the phone for even better flight times than I originally had AND for $300 LESS than before! I mean, what kind of company does this nowadays?! Excellent customer service. I’m telling everyone about them. Simply awesome.
Very simple to arrange flights
by TBear 2 Day on 2020/02/18 20:43
I’ve used this app for 4 years now. Very simple to navigate through. They keep me well informed of plane changes and gate numbers and time delays while in route. I seem to travel on busy holidays and appreciate the info they send. Some weather delays have been extreme. Prices are more then fair. Talking to others while in flight I’ve found my ticket has always been cheaper then the person I’ve sat next to. My go to when ever I’ve wanted to fly!
Thank you so much
by Quez88 on 2018/12/01 02:47
I want to thank cheapoair for everything. I have booked two round trip flights with them in different months of 2018. It was my first time flying in June and I was so nervous. I never seem to have a problem when I get to the airport I just hand them my passport and everything is taken care of. I will recommend them to anyone and I will always use them. Depends on my girlfriend schedule I will book a trip to china again or Thailand in 2019. I appreciate everything.
No problems at all
by Teacher City on 2019/02/10 15:53
I booked my trip to Florida through here. Never been able to get a flight to Florida for under $200 round trip. Of course I knew if I wanted cheap I was gonna have to deal a lay over some where and deal with a red eye. But it all went smoothly. I even got zone 1 boarding for paying for my luggage online and I got all isle seats which is what I prefer. Even my cheap car from ACE went without hassle. I will be using CheapOair again for my next trip to Alaska in May.
Found a great rate - see more...
by courter_dave on 2018/04/15 15:25
This was my first time using the app to book a trip, and the concept and execution were very good. 4 stars overall in my book which is very good for me but I gave 5 instead because of 9thLife’s pathetic review as a non-purchaser. There are other ways to check on your flights, and the dev’s response was appropriate by any measure but yours apparently. We found flights to Sacramento from Chicago for a great price and had a very nice trip. Thanks for providing this service.
Bad App
by NoGameLost on 2018/09/18 10:49
I booked my flight in a computer as I usually did in the past, but this time though it might be good to have the App on my phone as well so I can have my schedule and also book hotel or other flights on the road as I am touring Europe. The App is not functional and when I contact support through chat, they have no clue what to say. They recommended to reinstall it which I did and telling me wait a couple of hours, which I have. Needless to say, I wasted so much time for the last 24 hours still not able to login. Developers are you looking at this? You have work to do. Seriously, I do not recommend this App. It’s a waste of time. I may look into other Apps just to make life easier.
Some people just shouldn’t fly
by Jimmyodash on 2019/03/29 03:35
Cheap flights are great... but one problem is that people you couldn’t afford to fly before are now able to fly! Many people who couldn’t afford to fly before have zero experience with even going to an airport! Some of these people then have a bad day and they will feel it’s the app’s fault for not telling them that it requires at least 4 hours to drive the 200 miles from their house in the mountains to the city airport !!
They lie, not free cancellation within 24 hours
by trivel family on 2019/02/07 03:38
They lie, it’s not free cancel within 24 hours, my family been used they for years, we booked an international flight for this summer, after 12 hours since we booked, I found out another one more convenient , so we made another booking. I called the customer service to canceled my first booking, they told me they can do full refund on my flight ticket, but there’s a cancellation fee. I said your website says free cancellation in 24 hours, it just been 12 hours. They said they must charge that, $75 dollars per ticket, I was so mad, it is not free cancellation, their supervisors said the lowest can go is $35 per ticket, can not wave. Don’t believe them . It is not free cancellation.
Great app!!!
by spongebob13taylor on 2019/01/25 14:10
we booked a flight to Vegas & LA it is pretty smooth transaction except that they didn't inform us that the Spirit will charge us the baggage even the only bag which is a hand carry that we have got charge for $50-$55 they should inform us. Because that ws the cheaper rate that we have if we knew we will get charge we should've book the next rate. But all in all it was still great. It's convenience for everyone you don't have to print anything just email and good to go.
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