Screenshots
Search Visibility
App name
delivery.com Food & Liquor App
Description
delivery.com is your one-stop shop for fast, local delivery and pickup of food, alcohol, laundry and groceries! Order from the best local stores in your neighborhood. Search by cuisine (Chinese! Pizza!), dish (spicy tuna roll!), drink (anything from "white wine" or "whiskey" to hard-to-find craft beer)... or whatever you’re craving. Order from over 15,000 local merchants. DELIVER TO ANYWHERE Order from your favorite restaurant or let us suggest popular places near you. We’ll bring to your home, office, anywhere! DELIVERY POINTS Earn Delivery Points with every order. Redeem for free food, donations to charitable organizations (and other great prizes). PICKUP OR DELIVERY Order for pickup and skip the line, or get delivery and have it brought to your door. SCHEDULE & REORDER Create scheduled orders for future meals, or use our reorder carousel to bring back trusty favorites. GROUP ORDERING Use our Group Ordering feature to order with friends, coworkers, neighbors and roommates. OFFICE ORDERING Ordering at the office has never been easier with Group Ordering, corporate discounts, catering, and paying with credits. DEALS AND PROMOS Check out our promo page for access to exclusive promos on your order. CUSTOMER SERVICE Any questions? We’ve got award-winning customer support via phone or live chat. AVAILABLE NEAR YOU Order in NYC, Chicago, Los Angeles, San Francisco, Boston, Washington DC, Philadelphia, Burlington, Madison, Lansing, and hundreds more cities and towns across the US. WAYS TO PAY Pay with all major credit cards, Apple Pay, Google Pay, Visa Checkout, Masterpass, and PayPal. After your first order, cash payment is accepted. GET $10 OFF YOUR FIRST ORDER Get $10 off your first order with a minimum subtotal of $15 (excluding tax, tip, delivery fee). Just use code APPETITE You must be 21+ to order or consume alcohol. Please eat and drink responsibly.
SAVE YOURSELF
by Dickwadserella on 2021/02/27 02:03
WORTHLESS app every single order is a huge mistake. Today is the last time I have not ever waited 2 hours for a pizza order from Sarpinos EVER. And the chatbot and human on phone simply just brushed me off to sit and take it. ABSOLUTELY UNACCEPTABLE DO NOT USE THIS APP
Terrible experience
by snnnlnn on 2021/02/20 01:24
Waited over two hours for my food to receive a completely wrong order. Will never use again.
No show, wrong orders, over priced
by Allys P on 2021/02/15 02:31
1rst time... Wrong order delivered to my home, it ended up being a mushroom dish which I am listed as allergic to, they offered to bring me correct order and did 2 hours later 2nd time.... Brought me half my order, half incorrect order, offered to bring the rest of my order and did so 3rd time... brought me the completely wrong order and offered to bring me the correct one i declined and was given a refund since i didn’t have 2 hours to wait You think i would have never ordered from them again after this but have no other delivery option in my area and im clearly a sucker for pain 4th time... brought the wrong order, they said the driver would bring the correct one, 1.5 hours pass i call and am told driver is on the way, another 1.5 hours pass i call and told driver is on the way, 1.5 hours pass it is 11:30pm and i call and they say the driver isnt coming and give me a refund and I was out if luck since everything in my town closes by 10 5th time... 1/2 wrong order, they bring me the other half of my correct order Last time since I am now writing this review and deleting the app. My food was 45 minutes late, i call and they said driver is on the way. Our order is marked as delivered, but we did not get our food. Call and they said the driver was doing multiple deliveries and accidentally marked ours but he was going to be to our home in 10 minutes. 30 minutes later, noone arrives, we call and are told the driver delivered our order to the wrong house (so someone else got the wrong order) and we aren’t getting it at all valentines day night... That ends the tragic service of this company
Horrible
by bags0719 on 2021/02/07 23:27
I have ordered from this a total of 4 times and two different times I have not got my order!! I repeatedly called them today trying to find out what was going on and they said ten more mins then 20 to finally it had been 2 hrs when my quote time was 30-45 minutes I gave them extra time cause I as well am in the service industry so I get it!! But they kept lying to me and the last guy I spoke to was not so nice!!!
Great
by Michellervaughn on 2021/02/07 18:16
Fast and friendly
Never again
by lusby82419 on 2021/02/05 05:27
If I could give 0 stars I would. Not one time, not twice but ... 6 times in a row our order was either 2 hours late, half missing, or didn’t show up at all. Sorry you didn’t get your food but here’s a $10 credit so we can screw it up again next time. Just deleted the app and will NEVER be using them again. Don’t order from them and expect it to be timely or correct, or even show up at all.
First time placing order went well and easy
by $$$$king$$$$ on 2021/02/03 18:34
😃
Slowest service ever
by amandaray2020 on 2021/02/01 19:37
Gave them the benefit of the doubt plenty of times. A problem every single time with a “be there in 15 minutes” turns into 2 hours & still no food with a lost driver every single time. Refuse to use this app ever again. Do yourself a favor and don’t use it.
Hot Food
by Cofenut on 2021/01/31 17:20
You want HOT food! Use delivery.com No extra stops for them your order is first!! So glad to have an option that puts your order first!! Not in a pile of multiple orders!
Doesn’t support my area
by Mwuar on 2021/01/30 23:48
Not sure why not but ok
Carlsbad New Mexico
by iamdtf on 2021/01/22 02:57
I love the delivery app, but, mainly because, of Carlsbad, New Mexico the drivers are always considerate , and follow the guidelines put in over COVID 19 # and bring the best of dining home ! !!! 5 Stars!
Great service
by Niqureza on 2021/01/22 02:22
Friendly delivery people
First time user
by Pandabear912 on 2021/01/01 23:28
Very user friendly! No problems with this app. Will be using again!
Nitpick
by chiefweak on 2020/12/28 23:19
Im sure its just my área but could use some variety
Horrendous all around
by Dont-order on 2020/12/28 05:24
Late delivery time, real time tracking doesnt work properly and unattentive morons being employed in customer service. Delivery.com evolved from flushingfood.com which was horrendous as well. Youd think one would see improvements.
Bad customer service for consumer
by Pignky on 2020/12/26 04:10
Placed an order for take out and got a confirmation saying it would be ready in 15 to 20 mins. So I went to the restaurant about 30 mins after the order was placed but my food was not ready. I went back to my car waited for another 15 mins or so then went back to the restaurant to check and my order was not ready. It looked like the restaurant got very busy and orders were all over the place and people started to lining up waiting for their order. So again, I went out to wait another 20 mins and called the restaurant to check on my order. They again told me the order was not ready. So I decided to contact customer service on the app to cancel my order. I was not sure if the representative Seth actually talked to the restaurant but he told me the order was ready for delivery. So l made it clear that it was a take out order. And he then said it was ready for pick up. Then I called the restaurant again, the owner scolded at me saying she just received the order which was ridiculous because the order was submitted over an hour ago and I got the confirmation . So I talked to Seth again and requested to cancel my order. But he refused my request and said the restaurant confirmed that the order was ready. But in fact, I was standing right outside of the restaurant. So I told him I was right outside of the restaurant and have checked with the restaurant that my order was not ready. But he insisted that my order was ready. I am not sure what reason he picked to choose to trust the restaurant over me but that is quite upsetting at this point. He did try to give me a 5 dollar credit for next order. But that would be useless because I would not be using delivery app anymore as in case of any situation like this coming up when restaurant is lying about the order being ready when it is actually not. They will choose to trust the restaurant because they have taken your money. Consumer will have to take all the risk using this app. But you know what, I can totally bring my money and business elsewhere.
delivery.com is AWESOME!
by Josh888888888 on 2020/12/21 21:25
Food was great. Delivery was fast, no complaints here!!!
Costumer Service is a joke
by PG 100 on 2020/12/21 00:51
App stopped working. Kept telling me I had to call a number to unlock my account. They had no idea how to help me. Deleting the app now. Go download Favor.
If THEY mess up your order they make you wait longer or redo order and pay extra delivery fee again
by Hangry Lady. on 2020/12/20 22:06
Ordered an California Eggs Benedict, they called in the ordered and said I wanted Bacon and Eggs! So when I called back to make the fix the issue they said I would have to wait 90 minutes if not longer and I would have to pay the driver again for coming back after messing up my order. They do not try and work with you at all, they do what is easy best and fit for them and their drivers! Future reference for whoever calls in customer orders read the whole order description and not go based off the title.. I’ll order from Uber Eats next time.
Order
by Myrabc on 2020/12/16 18:20
I was charged over $50 for an order I placed and never received. It was almost impossible to speak to a person on the phone and when I finally got a hold of someone, a claim was filed but never resolved. Never using this service again
So easy!!!
by Newmom91599 on 2020/12/15 00:58
This app is by far easier to run than other delivery services. Well done!
Pathetic Delivery
by R1PC1TY on 2020/12/07 22:09
Delivery.com is far behind their competitors. It absolutely pales in comparison to DoorDash. Outdated UI in the app, impossible to communicate with the drivers, and the service is absolutely terrible. I find it funny that they offered free delivery for a month for cyber Monday, considering that with how long the wait times are and how bad the service is they normally make you pay a delivery fee. It should be free 24/7 until you improve things and reach the level of DoorDash/Grubhub. EASILY 1 star
Horrible App
by veraswami on 2020/12/05 19:52
Very hard to follow anything on this app. The UI is cluttered, with unnecessary sponsorships. The worst part about this is you cannot track orders, so when you place an order for pickup, you have to literally guess when your order is complete, no feature to track order. How ridiculous is that?
Robbed my money never use!
by Lena83@ on 2020/12/01 04:24
Horrible customer service. Restaurant said they delivered but I never got the order, delivery.com couldn’t do anything to return my money. The simple explanation was that they need an authorization from the restaurant to refund. What does it mean? It means that delivery.com doesn’t really care of you actually get your order or money back. This is a very bad case of customer service. And one more thing! The rating of the restaurants on their app are so far from reality. We were ordering from a 4-star restaurant according to delivery but on google it’s a 2-star horrible hole.
Not Worth It
by Mike-Will-Made-It!!! on 2020/11/25 23:08
I ordered McDonald’s, which is ten minutes away from where I live, and waited an hour and a half until I received my food. Not only was my order incorrect, but it was very cold. McDonald’s is too close to where I live for me to have waited that long and Delivery’s service is too expensive for its service to be this poor. This app is highly overrated, please don’t waste your time.
Highway Robbery
by samandreasfault on 2020/11/08 00:12
DO NOT USE this delivery app! They apply massive massive up charges to items from the restaurant that you’re ordering from. Example: paid 18 dollars for an 11 dollar sushi roll the other day, in ADDITION to the app, delivery and tip fees. Ridiculous. Don’t waste your money.
I placed my order over an hour ago with no assigned driver
by BandGeekCheerleader13 on 2020/10/31 17:49
I placed my order over an hour ago. I have had multiple drivers reassigned and I cannot get customer service to confirm there is a driver for my order. I tried to use the chat function twice and once then ended the chat on me. The food still hadn’t arrived by the extended time they had said so I called them and they said they needed to call the driver and call me back (yes, I was skeptical) and I still haven’t heard back 10 minutes later. I’m a first time and last time customer. I wish I had read the app reviews before ordering. I have no idea how they have enough stars to stay on the App Store with every negative 1 star having the same issues.
Great
by reaghjvvft on 2020/10/28 18:47
Great love it
So glitchy, ridiculously unreliable
by J BIZZLE on 2020/10/24 22:13
I order delivery food to RELIEVE stress and SAVE time. This app instead induced anxiety and wastes time AND energy. When I put in an order, it disappears and seems to have been cancelled. The first time I successfully ordered without it looking canceled, I got an email 15 mins later, AN EMAIL AND NOT A NOTIFICATION, that my order had been in fact canceled because the restaurant was too busy. This doesn’t happen with other apps!!! I missed a delivery once Bc I stepped out to walk my dog and instead of trying my phone when the delivery person was at my door, he just left. Then I had no way of contacting him and somehow wound up with an HQ Person calling me on her personal cell phone to try to resolve the matter. It was ridiculous. I just begrudgingly put in an order on delivery Bc the restaurant I like only uses this service and I had to log into my paypal to see if the order I just made was charged once, twice or not at all. Because this app gives you no clarity!! The bugs are too numerous. Please fix them.
No cheese for nachos, no good score for you.
by tozir on 2020/10/18 02:53
We ordered some nachos for delivery, and it didn't come with cheese. Called delivery, and they called the restaurant, and all I got was "since we delivered the food without cheese, well reimburse you the cost of the cheese". That's like ordering a burger and getting buns and lettuce only. Very disappointed with the customer service. $10 for some chips and a bit of meat and a whole lot of sour cream.
Love the concept
by beflies on 2020/10/06 22:13
This will be really great once get more places menus on here 😌
Useless Customer Service
by thjessica on 2020/10/06 13:33
If you’re willing to lose money no matter if a merchant follows through on their order or not, then by all means use this app. They will not hold merchants accountable if they forget to deliver your order, ruin your clothes or deliver your laundry back to you when it hasn’t been hit with not a drop of detergent. They basically tell you oh well if the merchant is not responsive or does not agree that you are entitled to a refund or another service to remedy the situation. Never using them again and deleting my account. Shoutout to Chantel is CS for absolutely nothing. I guess you’re smarter than the rest of us for getting paid to tell us there’s nothing you can do. What a world.
DON’T EVEN TRY IT
by DramaQQ on 2020/10/03 01:29
This is the absolute worst food delivery service. You can’t track your order in the process or where the delivery driver is. Our food was supposed to be delivered in an hour and it took 2 1/2 hours!! Terrible. Not even worth your time. Doordash or GrubHub is the way to go 👍🏻 stay far far away from this awful, expensive app
10/10 recommend
by grubsandhugs on 2020/09/20 20:08
Thanks for ease of service
I LOVE THIS APP
by Kenzie Ogden on 2020/09/19 23:22
Super easy and I’m so thankful that they came to my small town. I can’t wait for them to add more restaurants to my area for delivery 😍
Cost
by mrknoitall on 2020/09/19 00:46
Works great I would like better tracking and lower delivery cost.
Worst experience ever !!! Don’t waist time and money
by Karyna Ceja on 2020/09/17 02:14
I place my order at 5:32 pm restaurant send me a message confirmed my order and started to prepare my food stay at the restaurant for almost 2 hrs later obviously my food was sagging, nasty imposible to eat . I call the customer service they don’t answer the first time but they pick up my second call and told me my food was in time they don’t even accept 2 hrs waiting is long long time, one guy call back when I ask to talk to a supervisor and he agreed to give my money back for all the inconvenience and I never heard about them since then . If you can order from a different service DO IT!!! This people is not a serious or ethical THIS IS PANDA TRASH
Worst delivery service
by twbonney on 2020/09/13 01:03
Worst ever -Showed up to the restaurant an hour after the food was prepared
Ronald
by Mr. Curly 3 on 2020/09/12 23:36
Service has been great
Review
by JoeyI60 on 2020/09/10 22:49
Love the variety of restaurants and deliveries made with no complications so far
Super easy to use!
by NLA Tree Care on 2020/09/05 21:36
Drivers that I have had were very professional and quick to deliver!
Terrible service
by Toombs7394 on 2020/09/05 03:44
By far the worst service of any delivery app. I’m not sure what deals they offer local businesses, but as a consumer: they don’t offer an order tracker, they outsource your calls to an external call center, and they’re always late. Expect to wait 2 hours for your food, or longer than any other service can guarantee. Absolutely not worth downloading, even if they have exclusive delivery rights to your favorite place. You’re better off walking unless it’s more than 3 miles away.
Horrible.
by Akira Clinton on 2020/09/04 00:48
If I could rate 0 stars I would. So unprofessional and unorganized, Called the store and they hadn’t even put my order in yet and was taking forever to send my money back. Wouldn’t recommend
Zero stars
by src031087 on 2020/09/03 21:54
Used the “ use my location” option on this app , brought up an address an hour away from me . After waiting an hour driver wouldn’t bring food . Poor customer service , still haven’t received food or a refund . If zero stars was an option that’s what I would give .
Very easy!
by MindyKayK on 2020/09/01 18:08
First time using this! I’m quite impressed at how easy it was to order things! And, $15 off order as a first timer is really a bonus!!
Missing Items
by EthanTree on 2020/08/31 01:20
Not sure if its taco bell or delivery.com fault but twice i have not received 3 items in my orders. Honestly would recommend another service out there since there is so many available.
AVOID LIKE THE PLAGUE!!
by Cuff117 on 2020/08/29 23:47
Bunch of liars. Tried to get me to wait 2 1/2 hours for a pizza and then said it was the restaurants fault. I called the restaurant, they said the food has been waiting for hours and the driver never came. Then I got an email saying the order was canceled because the restaurant is closing early!! Unbelievable. Lies
Didn’t receive an item.
by BKrispies on 2020/08/29 22:47
Didn’t receive one item I ordered. No problem, but then I contacted support and told them. They said they couldn’t issue a redelivery because the restaurant and drivers were backed up. That’s a sorry excuse for a delivery service. Someone didn’t get their dinner they ordered. I tipped the driver well for nothing.
Good
by Bassalinie1 on 2020/08/29 20:18
Great grand
Fast service
by mikerepp on 2020/08/27 00:33
User friendly website and fast service
Very poor service.
by Andrea Reisman on 2020/08/21 00:10
Very poor service.
Impressed
by d strizzle on 2020/08/16 00:28
This is a great app with menus attached. Have only used once so far but everything was correct and prompt. Will use again!
Thanks
by ildoday on 2020/08/15 16:32
Very fast and reliable service.
Save Your Time
by CK11309 on 2020/08/14 19:34
Save your time and use Uber eats or Door Dash or GrubHub. Literally any other delivery service but this one. I tried to use it for the first time today and an hour and a half wait for food turned into a two hour wait and then a three hour wait. Worst customer service I’ve ever had offered me five dollars in app credit for compensation and then canceled my order. Won’t use the service again.
Bad service
by ElvisLL on 2020/08/14 01:35
Super diappointment. Both time order through delivery.com the order came in late. Once 15 mins, onceover 30 mins. If you do check how much they charge for delivery fee and required tip, which neither goes to the driver, u won’t be surprised why the food is always late. When u asked them where the food is, they told u 2 mins away. It’s actually 15 mins. Either they don’t care about lying, or they have no idea where they drivers are.
Seamless
by Saaaaaammmi! on 2020/08/13 16:44
App works seamlessly. Very convenient!
Do not download
by #AnnoyedAndNotHappyBro on 2020/08/09 20:35
They are called DELIVERY.com and I went through, filled everything out and after waiting an hour called and was told I had to go and pick it up...? How does that make any sense? I did not choose that option nor was I presented with one. DELIVERY.com... save yourself the stress and go back to grubhub.
Worst food delivery app I’ve ever used
by Laurence350 on 2020/08/09 01:26
My food just straight up didn’t arrive and it took 2 hours and several calls to the company to get a refund.
Delivery.com
by Fishe sticke on 2020/08/08 22:51
So far so good!
slow
by Catievanstrat on 2020/08/03 21:45
will never use delivery.com again :-)
Garbage app
by Bigbrown55 on 2020/08/02 01:33
The app refuses to allow me to enter my proper address. This has happened multiple times.
Pizza order
by CMWacha on 2020/07/31 23:11
App is super easy to use and to pay with! Thank you for the convenience!
Delivery.com review
by TN chic on 2020/07/28 21:32
There’s a couple things I’ve noticed about this app. It over charges you for the food when other apps charge the actual restaurant price plus delivery fee. Also every time I’ve tried to use a promotional code for a discount it don’t work! I miss my local delivery place that sold out to this company that enjoys ripping people off during this virus! That’s just not right to do families like that!!! You should be ashamed of yourself!!!!
Great App, best restaurants. Mm
by Drblack83 on 2020/07/26 22:46
App has many other restaurants others don’t. Found it useful when out when “no One is delivering”
Worst experience I’ve ever had with a delivery app
by Lisa_the_awesome1 on 2020/07/25 00:57
To begin with the menu for the eatery I selected was outdated on this app. The items that I chose for the order no longer existed at this restaurant. After 20 minutes a customer service rep called me and asked if I would like to choose different items. So I chose alternative selections to continue the order. Then 45 minutes later I received a text that they decided to cancel the order altogether. At this point I was unsure if it was because of the change to the order so I proceeded to call customer service and they notified me that the order was indeed canceled. This in turn left me only 10 minutes to place an order elsewhere before most of the restaurants in my area stopped accepting them. I placed an order through a different delivery service and I will be deleting this app and I will never use them again! 😡
Apartment
by aprtment dweller on 2020/07/23 17:28
You have to put you apartment number in every time. Eventually (10th time?) I typed it wrong. Now I’m hungry and I’m taking out my anger with a 3 star review.
Horrible
by Michael jay Richards 3rd on 2020/07/22 16:30
Downloaded 5 times doesn’t even load anything don’t get this app.
Very nice
by Mynnix on 2020/07/19 21:43
Easy to use
Great!
by Ash1995321456 on 2020/07/16 21:20
Easy to use!
Great App... easy to use
by bsweet6367 on 2020/07/16 03:40
Great app
Convenient and easy
by lgriner33 on 2020/07/15 17:12
Busy work schedule. Delivery.com makes it easy and convenient to get lunch when I cannot leave to get lunch. Use app frequently
No delivery options.
by monniewolf on 2020/07/14 02:57
Doorbell dining was a great delivery service with a few restaurants. They were bought out (I assume) by delivery.com. 15 bucks off my first order. Great! Except there are no restaurants listed. No liquor stores. Nothing. One sandwich place that I can order from for tomorrow that is only open till 3 each day. That’s it. All of the restaurants Doorbell Dining had are gone. Such a shame that they bought a company and cannot even offer the services it used to do. Seems great for some people, but it my area they seem pointless.
Terrible Company
by David5390 on 2020/07/12 01:02
Waited over two hours for my food to be delivered only for them to repeatedly calling me to inform me that they did not have a driver. On the last call they said it would be 45 more min at that point would’ve been over 3 hours. I canceled and will never use them again.
So many drivers, not one could handle it.
by samanthajo0923 on 2020/07/11 02:36
I ordered from here for the first time because MyTown2Go said they merged. I ordered with a estimated delivery time of 1 hour 15 minutes. The driver assigned or accepted (not sure how it works) was about a block away around the time my order should have been completed but then it reassigned my driver. And then again. And the third driver was on the other side of town. Then it said my “driver arrived at null” and about 30 minutes after that it said my driver was waiting for my order to be completed. About 2.5 hours after I placed my order, it arrived. It’s lukewarm at best. I messaged customer service about half way thru the ordeal and they said they were working on it and “covid 19” I understand what’s going on. But clearly your delivery times are bogus. If it’s going to take 2 hours, then put that. And on top of that, the driver put my food so close in front of the door so I had to knock it over to get the door open.
New merge
by LucNoLife on 2020/07/11 01:28
THANK YOU for merging! This new app is SO MUCH EASIER and user friendly than MyTown2Go EVER was!
Wish I could give zero stars
by DoorDash4Life2020 on 2020/07/09 01:38
Placed an order at 7 pm on July 7th, and by 8:15pm, I noticed that the arrival time kept changing. I opened the chat and inquired about my order. At that point I was asked to wait while they checked. They guy came back about ten minutes later and informed me that “unfortunately your order has been cancelled by the restaurant”... and that I would receive a refund in 2-5 business days. Used a different delivery service and my food was delivered around an hour later. Decided to give delivery.com a second chance the following night on July 8th, and around the same time (7pm).... the order showed as “confirmed” and said that the driver was waiting at the restaurant for my order. At 8:24, I received a call from NY state. I answered, and was informed by the man on the phone that, ONCE AGAIN, my order had been cancelled. I informed him that they were two for two on failure with my dinner, and that I would never use the service again. Please do not waste your time.
Batching it up.
by JTGranny on 2020/07/05 23:06
Wow. The “reorder” button is awesome.
Thank you for great service but need to expand hours
by Kimobanion on 2020/07/02 23:53
Makes life easier at home. Need expanded hours tho
GREAT!
by Dave Garro on 2020/06/30 19:23
GREAT C0!
Platform is top notch!
by Jordan Kinnett on 2020/06/29 17:02
Easiest platform to order food on ever. Everything is at the tip of your fingers love deliver.com!
2 hour wait
by JoshStephenz on 2020/06/20 03:14
After waiting two hours, delivery.com sends me an email to tell me they canceled the order because the restaurant closed..after two hours of waiting. The experience was so bad, it was almost comical. I talked to 3 representatives who had NO CLUE what was going on. Now I have to wait 5 days for my refund...
Worst delivery app ever! Don’t waste your time!
by Ladyns31 on 2020/06/14 01:39
The first tome we ordered from here our food took 2 hrs to arrive when they gave a 45 min ETA. The Second time was worst. They gave an hour ETA and at 1-1/2 hrs they called to say they’re cancelling the order because the restaurant was closed! How the heck did they take and place the order without knowing they restaurant was closed? Whatever! Worst delivery app ever!!!
BEWARE OF NEW HIDDEN FEES
by Squishy630 on 2020/06/11 15:56
I went I check out and noticed that my total was $2.99 more than it should have been. When I asked via chat, I was told it’s a new service fee for COVID-19. First of all, COVID-19 way past its peak so why now are they adding this fee? Secondly, and most importantly, they DO NOT INDICATE why you’re being upcharged! No transparency. Just a sneaky hidden fee. I ordered the same thing from seamless and was not taken advantage of!
First and last time customer
by Jules8897 on 2020/06/10 20:12
I decided to use Delivery with a local restaurant. Big mistake! I placed the order and expected about a 30 to 40 minute wait. 35 minutes later, I checked my order and it stated that it would take an ADDITIONAL 45 minutes! I called customer service and asked to cancel because I didn’t want COLD FOOD. He said they couldn’t cancel because the restaurant already made the food and the driver was 11 minutes away FROM THE RESTAURANT!! We’re at 45 minutes now and the customer service rep says he is trying to get in touch with the driver. 15 minutes later, he says she is 4 minutes away from the restaurant now. I know, not everyone maths. SMH. So he says that the only thing he can do is offer me $5 credit to my account. LOL. Like I’m going to go through this again. So another 30 minutes later, the driver calls and says she’s at my house and sorry for the delay, they are short-handed. Delivery needs to be honest with delivery time!!!!!! Had I known they were “short-handed” I would have not placed the order! I ended up, almost an hour and a half later, with lukewarm food and a lost appetite. Delivery, you need to improve on your delivery time notifications and have a feature that alerts the customer when deliveries are running behind or you are “short-handed.” That’s such a BS excuse, by the way. Will never use this service again.
They charge $3 service fee.
by flashdavr on 2020/06/09 00:13
I used this app almost everyday. Beginning today I noticed they started charging “service fee” which is $3, even when you do a pick up order, they still charge you $3. That’s ridiculous
Useless app, no restaurants or grocery stores in my area
by Once was a techie on 2020/05/31 09:24
Everytime I use the app there is only one provider and it’s a catering company. The $2 discount must be a joke, because that is not significant enough for me to use their services.
They really don’t care..
by ericwalkertn on 2020/05/31 02:53
After over an hour delivery wait. I asked the customer service chat if they waited to order my food when it was my turn so it would be fresh. They then lied to me that it was being picked up. Seriously I can see where their driver was on their app and it wasn’t anywhere close. They then abruptly ended the chat.
Great service
by char rec on 2020/05/28 23:11
Great service, friendly owners who live locally!
1st Timer
by JRO4544 on 2020/05/26 11:37
I have to admit that I’ve never ordered delivery from anyone that doesn’t provide their own delivery service. But, a particular taste was just wanting to be satisfied. Selecting and placing my order was easy enough, but the expected delivery time was a bit much. I ordered rather early for dinner so a little longer wasn’t unbearable, so I waited and waited. The anticipated time was close at hand when I got an update “Sorry for the delay, but it was going to be another 45 minutes “. After waiting 1.5 hrs I was getting a bit impatient, so I called Customer Service. After expressing my sentiments I was put on hold and when she returned the response was that it would be there in 15 minutes. They activated another driver and the rest is history. Will I use them again? Don’t know! Will I totally discount them? No, if the occasion arises again, I probably would!
Thieves
by 1ivydog on 2020/05/25 14:46
Ordered a two for one deal and the vendor only sent one. Delivery refused to help. Basically they refuse to stand by their content and
Oh what a life
by Josh Wix on 2020/05/25 01:28
This app went crazy when it swapped over.
🥴👍
by user23726 on 2020/05/23 22:47
Great app easy to use!
Horrible service
by john344444 on 2020/05/21 01:23
Every order arrives about an hour after it’s estimated delivery time and I’ve had 4 orders in a row being a completely different order, on one occasion the restaurant even called me to ask if anyone planned on picking up the food
Not available in south seattle
by Keegan Greysen on 2020/05/16 03:23
What kind of dumb ass app is this? Widen your range!!! Never downloading when available in my area!
The BEST Delivery service in my area.
by Cfirefly67 on 2020/05/12 19:51
I have been a fan for day 1. Never an issue, great customer service and variety of food delivery.
Orders
by 502carissa on 2020/05/11 21:29
Orders have no way in tracking the order. Was easy and gives u a cash option but don’t recommend it. It is very sketchy that they will not let u track the order
HORRIBLE SERVICE
by MiTchelle on 2020/05/11 01:30
Placed an order at 5:18pm was told it would be delivered by 6:18pm then an update stating delivery at 5:58pm, 8:09pm, and finally 8:29pm. Our food did not arrive until 8:45pm by David, a different driver then what we were told. Called there customer service number 4x and they kept making excuses that the driver Jaike was running late. There gps and dispatch shows the driver never moved from his location from the time the order was place until 7:15pm when we called the 4th time. The refused to cancel the order and refund us our money. I would not recommended this delivery app to anyone. They have HORRIBLE customer service!! I only gave it a one star cause 0 stars aren’t accepted.
Horrible service
by KHampton23 on 2020/05/09 03:07
I ordered at 7:25pm, it take 45 minutes to an hour to get the food ready and delivered. I get a call at 8:29pm from my driver to saying he’s waiting on the restaurant when the restaurant is not busy knowing it doesn’t take that long for food to be cooked. I even got a false text confirmation saying my food is on its way. I call delivery.com to see what’s going on because now it’s 9pm and I’m getting upset. So I call and now he’s apparently 9 minutes away but since it’s been almost 2 hours you decide to give me a $5 gift card. That is unacceptable. I will not be needing or using their services anymore. I got another message saying my order has been canceled. So I’m definitely mad because for one I called again and now my driver has had an accident and y’all don’t even send someone else to pick up my food so you just offer me a $5 gift card. NO THANK YOU! Never again!
Don’t recommend
by Gymnaasanimalem on 2020/05/01 20:37
It’s complicated to use and they don’t deliver to many places.
Use another company
by Lovin in McDonald on 2020/04/16 00:15
We have used a lot of delivery places and this is by far the worst. Took them an hour and a half to even get to the restaurant to get our food and here we are 2 hours later with no food. No way to communicate with the driver like other apps
First and last time customer
by Jules8897 on 2020/06/10 20:12
I decided to use Delivery with a local restaurant. Big mistake! I placed the order and expected about a 30 to 40 minute wait. 35 minutes later, I checked my order and it stated that it would take an ADDITIONAL 45 minutes! I called customer service and asked to cancel because I didn’t want COLD FOOD. He said they couldn’t cancel because the restaurant already made the food and the driver was 11 minutes away FROM THE RESTAURANT!! We’re at 45 minutes now and the customer service rep says he is trying to get in touch with the driver. 15 minutes later, he says she is 4 minutes away from the restaurant now. I know, not everyone maths. SMH. So he says that the only thing he can do is offer me $5 credit to my account. LOL. Like I’m going to go through this again. So another 30 minutes later, the driver calls and says she’s at my house and sorry for the delay, they are short-handed. Delivery needs to be honest with delivery time!!!!!! Had I known they were “short-handed” I would have not placed the order! I ended up, almost an hour and a half later, with lukewarm food and a lost appetite. Delivery, you need to improve on your delivery time notifications and have a feature that alerts the customer when deliveries are running behind or you are “short-handed.” That’s such a BS excuse, by the way. Will never use this service again.
1st Timer
by JRO4544 on 2020/05/26 11:37
I have to admit that I’ve never ordered delivery from anyone that doesn’t provide their own delivery service. But, a particular taste was just wanting to be satisfied. Selecting and placing my order was easy enough, but the expected delivery time was a bit much. I ordered rather early for dinner so a little longer wasn’t unbearable, so I waited and waited. The anticipated time was close at hand when I got an update “Sorry for the delay, but it was going to be another 45 minutes “. After waiting 1.5 hrs I was getting a bit impatient, so I called Customer Service. After expressing my sentiments I was put on hold and when she returned the response was that it would be there in 15 minutes. They activated another driver and the rest is history. Will I use them again? Don’t know! Will I totally discount them? No, if the occasion arises again, I probably would!
So glitchy, ridiculously unreliable
by J BIZZLE on 2020/10/24 22:13
I order delivery food to RELIEVE stress and SAVE time. This app instead induced anxiety and wastes time AND energy. When I put in an order, it disappears and seems to have been cancelled. The first time I successfully ordered without it looking canceled, I got an email 15 mins later, AN EMAIL AND NOT A NOTIFICATION, that my order had been in fact canceled because the restaurant was too busy. This doesn’t happen with other apps!!! I missed a delivery once Bc I stepped out to walk my dog and instead of trying my phone when the delivery person was at my door, he just left. Then I had no way of contacting him and somehow wound up with an HQ Person calling me on her personal cell phone to try to resolve the matter. It was ridiculous. I just begrudgingly put in an order on delivery Bc the restaurant I like only uses this service and I had to log into my paypal to see if the order I just made was charged once, twice or not at all. Because this app gives you no clarity!! The bugs are too numerous. Please fix them.
Horrible first time experience
by MITO898 on 2020/01/01 21:37
I downloaded the app to place a laundry pick up and delivery order. I placed my order and waited for the time slot for pickup. No one ever came to pick up the laundry and I received no notifications of the status. I waited 3 hours. I contacted customer support and they told me the selected merchant (the first one on the list) is outside of my pickup zone. So why was it even an option for me to select? It should have not been an option for me to select. And why did I not receive any updates? I would have been waiting all night with no updates, meanwhile my card was charged the initial holding fee which I had to get reversed after 40 mins chat with support. A huge waste of time. Plus, the chat with the customer support was very difficult because the messages kept getting cut off after two lines of text. So I kept missing chunks of information from the customer support. No one knows why. Horrible UX. Will not be using the app again and will not recommend to others.
So many drivers, not one could handle it.
by samanthajo0923 on 2020/07/11 02:36
I ordered from here for the first time because MyTown2Go said they merged. I ordered with a estimated delivery time of 1 hour 15 minutes. The driver assigned or accepted (not sure how it works) was about a block away around the time my order should have been completed but then it reassigned my driver. And then again. And the third driver was on the other side of town. Then it said my “driver arrived at null” and about 30 minutes after that it said my driver was waiting for my order to be completed. About 2.5 hours after I placed my order, it arrived. It’s lukewarm at best. I messaged customer service about half way thru the ordeal and they said they were working on it and “covid 19” I understand what’s going on. But clearly your delivery times are bogus. If it’s going to take 2 hours, then put that. And on top of that, the driver put my food so close in front of the door so I had to knock it over to get the door open.
Worst experience I’ve ever had with a delivery app
by Lisa_the_awesome1 on 2020/07/25 00:57
To begin with the menu for the eatery I selected was outdated on this app. The items that I chose for the order no longer existed at this restaurant. After 20 minutes a customer service rep called me and asked if I would like to choose different items. So I chose alternative selections to continue the order. Then 45 minutes later I received a text that they decided to cancel the order altogether. At this point I was unsure if it was because of the change to the order so I proceeded to call customer service and they notified me that the order was indeed canceled. This in turn left me only 10 minutes to place an order elsewhere before most of the restaurants in my area stopped accepting them. I placed an order through a different delivery service and I will be deleting this app and I will never use them again! 😡
No cancellation notice
by mikeyc14 on 2020/04/13 03:47
Ordered food and received text saying would be here in an hour. After hour still no food. Called restaurant and was told it was cancelled because the delivery was to far. Never received a notification that it was cancelled and wasted an hour waiting for food and starving when could have ordered something else. If it was to far it should never have let me order in first place. Only good thing was they gave me 5$ credit. Still waiting to make sure I am refunded. If your going to be in delivery business as name suggests need to be better at notifying customers of cancellations so they don’t sit wasting time for an order that will never show. Should have never had to call restaurant to see what issue was.
Used to be good
by Ethyl Acetate on 2018/07/09 16:28
I’m now forced to use the desktop website for all of my orders since I prefer to use PayPal. When trying to pay with PayPal using the app, it cycles through logging me into PayPal and then returning to the app to place me order. In other words, I thought I had placed an order, but never received an email or text acknowledgment, so I logged back in to check and my bag was still sitting there. I had to log into the website to finalize my order. Last complaint— although I’m not sure if it’s Delivery or restaurants but two of my favorites have inaccurate menu items and/or have claimed they never received my order. Three stars because I prefer Delivery over Seamless/Grubhub.
Terrible
by djjjdjfjrrj on 2019/09/18 16:55
This app is horrible all around . Maybe this is specific to my state but if you are in Missouri order food from literally ANY OTHER app . When you put in your delivery address it shows a few restaurants but if you want to do a pickup order suddenly it doesn’t service your area . How can a restaurant be close enough to deliver to you but not close enough for you to go pick up the food yourself ? Not to mention it’s extremely inaccurate. It says the majority of restaurants are closed during the day when they are definitely open or even if they do say open it still won’t let you put the order in ?? Don’t even get me started on the 15 dollar minimum for EVERY RESTAURANT. Not everyone eats that much bye .
Terrible communication with restaurants
by Trygde on 2019/11/09 22:57
I ordered something on this app due to them giving me a coupon, but once I went to pick up my order, the restaurant said they didn’t receive my order. It turns out the app called the restaurant once and they missed it, meaning my order was never alerted to them. Next time, i ordered from this app with another coupon. I paid with paypal. This time, the invoice the restaurant received did not show that I had a coupon, as well as it stating that I would pay in cash. I had to pay the full price with cash, and since the order was already paid through paypal, I had to dispute it. Hopefully I get my money back, but I’m never ordering from this app in the future.
I placed my order over an hour ago with no assigned driver
by BandGeekCheerleader13 on 2020/10/31 17:49
I placed my order over an hour ago. I have had multiple drivers reassigned and I cannot get customer service to confirm there is a driver for my order. I tried to use the chat function twice and once then ended the chat on me. The food still hadn’t arrived by the extended time they had said so I called them and they said they needed to call the driver and call me back (yes, I was skeptical) and I still haven’t heard back 10 minutes later. I’m a first time and last time customer. I wish I had read the app reviews before ordering. I have no idea how they have enough stars to stay on the App Store with every negative 1 star having the same issues.
Great Company, not so Great Interface
by Plaph on 2019/08/20 23:26
This company has great perks and is very responsive! I just wish their website were as responsive as the customer service. *Incredibly* slow processing when ordering groceries. I consistently wait 1-4 minutes for the page to open, and if I want to add or edit items, it takes just as long. I often give up after 90 seconds, but once, out of masochistic curiosity, I waited for 9 minutes...it was still “processing” when I logged off and ordered elsewhere. This happens on every device and search engine I use.
Useless Customer Service
by thjessica on 2020/10/06 13:33
If you’re willing to lose money no matter if a merchant follows through on their order or not, then by all means use this app. They will not hold merchants accountable if they forget to deliver your order, ruin your clothes or deliver your laundry back to you when it hasn’t been hit with not a drop of detergent. They basically tell you oh well if the merchant is not responsive or does not agree that you are entitled to a refund or another service to remedy the situation. Never using them again and deleting my account. Shoutout to Chantel is CS for absolutely nothing. I guess you’re smarter than the rest of us for getting paid to tell us there’s nothing you can do. What a world.
Worst experience ever !!! Don’t waist time and money
by Karyna Ceja on 2020/09/17 02:14
I place my order at 5:32 pm restaurant send me a message confirmed my order and started to prepare my food stay at the restaurant for almost 2 hrs later obviously my food was sagging, nasty imposible to eat . I call the customer service they don’t answer the first time but they pick up my second call and told me my food was in time they don’t even accept 2 hrs waiting is long long time, one guy call back when I ask to talk to a supervisor and he agreed to give my money back for all the inconvenience and I never heard about them since then . If you can order from a different service DO IT!!! This people is not a serious or ethical THIS IS PANDA TRASH
New version ruins alcohol purchasing
by RCfaxer on 2017/09/07 13:34
Update: While this app is far better than seamless and the purchase points are great, it is often incredibly slow and unusable. I often have to abandon the app in frustration and use the website. Previous review: The new app has many improvements but they are completely overshadowed by the disaster that is the alcohol purchasing section of the app. Previously I had at least 10 stores available to me in my area but that has now been stripped down to 2 stores. I do not want to be presented with an alcohol selection, I want the store selection back. I know which stores have the best prices for the alcohol I want to buy and, most importantly, which stores have the fastest delivery and best customer service. Now all of my liquor stores are gone which renders the alcohol section of the app completely worthless. Never buying alcohol again through your app.
If THEY mess up your order they make you wait longer or redo order and pay extra delivery fee again
by Hangry Lady. on 2020/12/20 22:06
Ordered an California Eggs Benedict, they called in the ordered and said I wanted Bacon and Eggs! So when I called back to make the fix the issue they said I would have to wait 90 minutes if not longer and I would have to pay the driver again for coming back after messing up my order. They do not try and work with you at all, they do what is easy best and fit for them and their drivers! Future reference for whoever calls in customer orders read the whole order description and not go based off the title.. I’ll order from Uber Eats next time.
HORRIBLE SERVICE
by MiTchelle on 2020/05/11 01:30
Placed an order at 5:18pm was told it would be delivered by 6:18pm then an update stating delivery at 5:58pm, 8:09pm, and finally 8:29pm. Our food did not arrive until 8:45pm by David, a different driver then what we were told. Called there customer service number 4x and they kept making excuses that the driver Jaike was running late. There gps and dispatch shows the driver never moved from his location from the time the order was place until 7:15pm when we called the 4th time. The refused to cancel the order and refund us our money. I would not recommended this delivery app to anyone. They have HORRIBLE customer service!! I only gave it a one star cause 0 stars aren’t accepted.
Delivery for anytime but now? Fix your filters.
by Crash571 on 2020/01/06 00:21
This app is useless. When trying to see what is available for delivery near me, it only shows a list of everything closed now. To be clear: I’m looking at dinner on a Sunday afternoon. Not some bizarre hour when nothing is open. Any attempt to adjust filters only results in the same. There is likely a solution but frankly if you can’t be bothered to release an app that functions intuitively and properly, then I can’t be bothered to allow you a dime of my money for “using” it. (App is free. Company gets a cut of the order.) Regardless, I’m going back to GrubHub, Uber Eats or Door Dash, because well, those apps actually work.
Horrible
by J-I-l on 2020/04/09 02:36
This is a HORRIBLE delivery service. I have no clue why it’s 5 stars. I’ve used it twice; both deliveries late and one canceled because the restaurant was closed and they didn’t let me know until a half hour AFTER the delivery was suppose to show up at my house. Mind you, I waited an hour and 15 minutes up until that point. They have horribly long wait times for delivery, incredibly unrealistic for the rural area I live in. First order was 45 minutes late after waiting an hour and 5 minutes. This app/company is horrible. Would never recommend and will never be using again. Good riddance.
The whole thing
by Rae_rae2k18 on 2020/01/10 18:29
Orders are barely made right. If you set up to have it delivered at a certain time, don’t get high hopes on it because it’s always late or way to early. Your orders get cancelled. I was waiting for an hour and 30 mins and then got a text my order was cancelled. Way to screw me out of lunch. And if you call them to complain. I hope a 5$ credit towards their next screw up is enough compensation for no lunch. Food made wrong. Late. Cold and anything else. I wish it was still just To-Go delivery and not this crap. I’ve ordered PLENTY of times here 20+ and a good 75% was wrong is some way.
I’d rather get it myself
by Marvelglr on 2020/01/30 01:43
Map doesn’t update with the right status. My order said it was waiting on the restaurant for an hour but after chatting with a rep I was told it already left the restaurant. It never updated so I could never see how close my driver was. Every time we order it takes 2 hours or more if we get the order at all. I could get my own order in half the time and cheaper. We gave this service numerous times and honestly I’m done with it. We got a $10 coupon once when we never got our order 2x in one night.
Not suited for current pandemic
by dk92129 on 2020/04/05 00:55
Ordered a pizza, waited over 2 hours as I anticipated there’d be some delay given the current situation. Only issue is there is no way to track the progress on an order, so no idea if the pizza place ever even received my order or if it was on the way. Only found out via their chat that the pizza place was “unresponsive”... so they canceled my order. This would be alright if there was any way for me to track the order, would have saved an hour of waiting around for an order that would never come.
Disappointing
by LizzieBee7 on 2019/10/04 02:58
I downloaded this app on the recommendation of a friend to do my laundry. I selected & arranged my pick up from their #2 supplier as they offered a later time for Thursday pick up from 9:30-10pm. This was made an hour in advance. At 10:21pm no call, no show for my laundry pick up. When I contacted the app via chat I was told that the laundromat was closed! WTH!!! Why offer a late pick up if you’re not open??!! Someone could have at least called me to notify me of the delay! I’m demanding my money refunded & then I’m deleting this app. Total waste of my time!!!
Not what I expected. Do not recommend it.
by Alex midence on 2018/03/17 22:06
Bad experience right out of the gate. Ordered three items that were alcohol. Got called by the place they were at and none of them were in stock. Says it's frequent that there's a discrepancy between what is listed and what is actually available. I canceled the order, $86! I have to wait two business days for it to get credited to me. May as well just go to the liquor store. Not at all what it's cracked up to be. This app committed the unforgivable sin. It messed with my beer! Not having it.
Solid app, Great coupons, needs more restaurants
by hopelizabeth4 on 2017/10/15 13:25
The app works just as well as any other food ordering app (with the bonus of being able to order alcohol and laundry service). Pros: - I love the points system for earning app credit - I love the coupons Delivery sends me in a weekly basis. I will actively order using this app because I can get more discounts. Cons: - they have FAR fewer restaurants listed in the app than Seamless/GrubHub. - they do not have the same automatic refund policy that Seamless has if a restaurant doesn’t deliver by the promised time. They leave it up to the restaurant to determine if they’ll refund you for the late service, which they often don’t.
Super convenient
by Duuuyasaaa on 2018/05/14 21:29
I love that I can use my Venmo balance to order delivery! The app runs smoothly, and customer service has always been very helpful whenever I had issues/questions. The emailed discount codes are nice too.
Terrible service
by Toombs7394 on 2020/09/05 03:44
By far the worst service of any delivery app. I’m not sure what deals they offer local businesses, but as a consumer: they don’t offer an order tracker, they outsource your calls to an external call center, and they’re always late. Expect to wait 2 hours for your food, or longer than any other service can guarantee. Absolutely not worth downloading, even if they have exclusive delivery rights to your favorite place. You’re better off walking unless it’s more than 3 miles away.
Bad first experience
by Xwpt24182 on 2019/04/30 11:18
Used the app to place a to go order in a restaurant and received a text saying that “my restaurant was preparing the order and that it was going to be ready in 5 to 10 minutes”. When I went to pick up the restaurant was close. It had closed for a few days for remodeling. I had to call back to ask for a refund and the guy said he was going to credit my account with $5 and he never did.
Waste of time
by Maddiesmom12 on 2017/12/24 02:06
I am now deleting my account all in the same day that I signed up. I ordered and it got cancelled due to security alert. I call and they tell me I have to wait 24 hrs until the account is reviewed. I wish I never even found this app. Now it's too late to pick what I needed up and the app has been nothing but useless. With actions like these they will never be comparable to useful sites like grub hub, seamless, eat 24, Postmates, uberEats or any other actually useful app. Thanks for nothing.
Disappointing
by Milo_Goodrich on 2020/03/07 02:15
I ordered some food from a restaurant not too far from me, and I was forced to wait over an hour. The order was then missing things, so I tried to get the food resent. The caller told me the restaurant was closed, and gave me a five dollar refund. My food was $50. The driver was fine, but they should’ve checked the food to make sure it was right. When it did get to me, it was so soggy I had to refry it to make it crispy. A waste of money overall P.S.- The restaurant was open for another hour. I LOOKED IT UP.
Needs better customization of items
by jarrett mil on 2019/10/02 23:50
There needs to be options to add/customize items with the charges that pertain to item. Example: if you add extra ranch, there should be an option to click on that for however much the restaurant charges for extra ranch, and have it added to your order.
Never again
by lusby82419 on 2021/02/05 05:27
If I could give 0 stars I would. Not one time, not twice but ... 6 times in a row our order was either 2 hours late, half missing, or didn’t show up at all. Sorry you didn’t get your food but here’s a $10 credit so we can screw it up again next time. Just deleted the app and will NEVER be using them again. Don’t order from them and expect it to be timely or correct, or even show up at all.
Fraud!
by DaddyWagonX on 2018/12/18 18:36
Very bad business. I downloaded the app and placed my first order, a third-party service they use for checking accounts detected fraud and blocked my account. I went through a number of emails back-and-forth with them to find out what was fraudulent about my account/order and no one could tell me anything other than it was fraud. There was no fraud about the account or order. There are so many other delivery services that I can use so no love lost.
Horrible
by bags0719 on 2021/02/07 23:27
I have ordered from this a total of 4 times and two different times I have not got my order!! I repeatedly called them today trying to find out what was going on and they said ten more mins then 20 to finally it had been 2 hrs when my quote time was 30-45 minutes I gave them extra time cause I as well am in the service industry so I get it!! But they kept lying to me and the last guy I spoke to was not so nice!!!
Bad
by et0nes on 2019/09/13 01:01
It doesn’t show you the status of your order initially and often takes forever. The first time I used this app it took nearly 2 hours to get my food. I’m trying again because it’s the only service that delivers from one of my favorite restaurants and after almost an hour I have an email confirmation that I placed an order and no other information about when my food will arrive.
Delivery
by TrayciCharles on 2018/04/09 20:07
The deliveries made to me are always on time and I like the tracking app to allow me to know when the delivery arrives because I live an an apartment building that the only way someone can enter is if they have a fob.
Website somewhat difficult to navigate
by dhhyfvjiyf on 2018/08/10 00:06
The website is somewhat difficult to navigate from my cell phone. I was able to figure out how to use it but it took some pretty heavy concentration to complete my order with Add on,s.
My go-to delivery app
by Shabangbangg on 2018/04/13 15:55
I really enjoy how they set it up for an easy ordering experience. Sometimes I get frustrated, sometimes the prices aren’t the same with vendors but overall great experience
Stands out and blends in.
by emircarkovic on 2018/12/16 06:40
Unlike most delivery apps, I have little trouble and a smooth experience every time. Clean and simple UI. Earned five from me! I normally just use the site but actually am not bothered by the app. :)
Save Your Time
by CK11309 on 2020/08/14 19:34
Save your time and use Uber eats or Door Dash or GrubHub. Literally any other delivery service but this one. I tried to use it for the first time today and an hour and a half wait for food turned into a two hour wait and then a three hour wait. Worst customer service I’ve ever had offered me five dollars in app credit for compensation and then canceled my order. Won’t use the service again.
Thankful
by newgirlAC on 2020/03/25 00:44
This app has been great since I am at home sick, but I still have an appetite/craving. This app has given me accurate delivery times and is worth the delivery charge for me to not leave my house.
Order canceled, no notification
by RLR2010 on 2018/03/07 18:22
After waiting about an hour for an order, I go into the app to check the order status only to find out that the order was canceled. I received no notification. I don’t see any through the app, through my email, through text, through voicemail, nothing. I will switch to the competition. Hopefully they’re not worse.
One stop shop for everything
by JayGottiJr on 2018/10/30 16:30
This app is wonderful. Especially if you live in the bigger cities. You can have anything at anytime. Timesaver for sure.
Beware you might be out of delivery range... and be out your money for 5 days
by R2theICKY on 2019/03/29 02:33
Beware when using the app, you might be out of delivery range but there is nothing stating that or any other indication. I was able to put my home address in, get a listing of local restaurants (located in the city right next to mine) and place an order (over $100), get a confirmation my order was placed and the a call 15minutes later that I was out of delivery range and now I am out my money for 5 business days until my refund comes back. Nothing but a waste of time for my family and me. Stick with DoorDash or Uber Eats... they at least list places you’re within range to order from.
Easy to use
by Scot555555555 on 2018/05/27 14:19
I found this app easier to use than some of the other delivery apps. I found what I wanted quickly and easily.
waste of time
by destiny bejaran on 2020/03/27 17:17
The app always shuts down. I’ve tried to make an account and I can’t. I can’t order because my address is not valid?? It’s expensive anyways. From the times I was able to order the drivers are rude. I went through reviews. It is unbelievable for them to have 4.8 stars. You can tell their reviews are so fake, they literally all say the same thing.
Very easy!
by MindyKayK on 2020/09/01 18:08
First time using this! I’m quite impressed at how easy it was to order things! And, $15 off order as a first timer is really a bonus!!
disappointed
by calibrra on 2017/12/12 20:22
I made 2 different accounts with different credit cards and e-mail adress. And after ordering some food in 20 min i get message that my account looks suspicious. You will call customer service and after that you will never get an email with a solution . This app doesn’t work well. Two times i ordered and both times went wrong
Rating Trends
24,25,15,15,20,14,33,34,26,15,13,26,24,31,27,23,23,23,21,4,5,24,25,19,26,32,19,30,27,27,19,16,20,21,41,28,20,27,12,15,20,38,33,32,9,15,32,21,26,40,30,10,13,17,22,35,0,2817,25,0,48,27,32,37,18,20,13,8,2,4,3,2,0,1,0,3,3,2,2,1,1,0,1,2,0,0,2,1,3,0
All Versions
5.0
36,308 total
 5
31,523
 4
3,653
 3
596
 2
92
 1
444
Current Version (5.20.9)
5.0
33,524 total
 5
29,323
 4
3,332
 3
543
 2
62
 1
264
Version History
More...
Screenshots
Search Visibility
App name
delivery.com Food & Liquor App
Description
delivery.com is your one-stop shop for fast, local delivery and pickup of food, alcohol, laundry and groceries! Order from the best local stores in your neighborhood. Search by cuisine (Chinese! Pizza!), dish (spicy tuna roll!), drink (anything from "white wine" or "whiskey" to hard-to-find craft beer)... or whatever you’re craving. Order from over 15,000 local merchants. DELIVER TO ANYWHERE Order from your favorite restaurant or let us suggest popular places near you. We’ll bring to your home, office, anywhere! DELIVERY POINTS Earn Delivery Points with every order. Redeem for free food, donations to charitable organizations (and other great prizes). PICKUP OR DELIVERY Order for pickup and skip the line, or get delivery and have it brought to your door. SCHEDULE & REORDER Create scheduled orders for future meals, or use our reorder carousel to bring back trusty favorites. GROUP ORDERING Use our Group Ordering feature to order with friends, coworkers, neighbors and roommates. OFFICE ORDERING Ordering at the office has never been easier with Group Ordering, corporate discounts, catering, and paying with credits. DEALS AND PROMOS Check out our promo page for access to exclusive promos on your order. CUSTOMER SERVICE Any questions? We’ve got award-winning customer support via phone or live chat. AVAILABLE NEAR YOU Order in NYC, Chicago, Los Angeles, San Francisco, Boston, Washington DC, Philadelphia, Burlington, Madison, Lansing, and hundreds more cities and towns across the US. WAYS TO PAY Pay with all major credit cards, Apple Pay, Google Pay, Visa Checkout, Masterpass, and PayPal. After your first order, cash payment is accepted. GET $10 OFF YOUR FIRST ORDER Get $10 off your first order with a minimum subtotal of $15 (excluding tax, tip, delivery fee). Just use code APPETITE You must be 21+ to order or consume alcohol. Please eat and drink responsibly.
SAVE YOURSELF
by Dickwadserella on 2021/02/27 02:03
WORTHLESS app every single order is a huge mistake. Today is the last time I have not ever waited 2 hours for a pizza order from Sarpinos EVER. And the chatbot and human on phone simply just brushed me off to sit and take it. ABSOLUTELY UNACCEPTABLE DO NOT USE THIS APP
Terrible experience
by snnnlnn on 2021/02/20 01:24
Waited over two hours for my food to receive a completely wrong order. Will never use again.
No show, wrong orders, over priced
by Allys P on 2021/02/15 02:31
1rst time... Wrong order delivered to my home, it ended up being a mushroom dish which I am listed as allergic to, they offered to bring me correct order and did 2 hours later 2nd time.... Brought me half my order, half incorrect order, offered to bring the rest of my order and did so 3rd time... brought me the completely wrong order and offered to bring me the correct one i declined and was given a refund since i didn’t have 2 hours to wait You think i would have never ordered from them again after this but have no other delivery option in my area and im clearly a sucker for pain 4th time... brought the wrong order, they said the driver would bring the correct one, 1.5 hours pass i call and am told driver is on the way, another 1.5 hours pass i call and told driver is on the way, 1.5 hours pass it is 11:30pm and i call and they say the driver isnt coming and give me a refund and I was out if luck since everything in my town closes by 10 5th time... 1/2 wrong order, they bring me the other half of my correct order Last time since I am now writing this review and deleting the app. My food was 45 minutes late, i call and they said driver is on the way. Our order is marked as delivered, but we did not get our food. Call and they said the driver was doing multiple deliveries and accidentally marked ours but he was going to be to our home in 10 minutes. 30 minutes later, noone arrives, we call and are told the driver delivered our order to the wrong house (so someone else got the wrong order) and we aren’t getting it at all valentines day night... That ends the tragic service of this company
Horrible
by bags0719 on 2021/02/07 23:27
I have ordered from this a total of 4 times and two different times I have not got my order!! I repeatedly called them today trying to find out what was going on and they said ten more mins then 20 to finally it had been 2 hrs when my quote time was 30-45 minutes I gave them extra time cause I as well am in the service industry so I get it!! But they kept lying to me and the last guy I spoke to was not so nice!!!
Great
by Michellervaughn on 2021/02/07 18:16
Fast and friendly
Never again
by lusby82419 on 2021/02/05 05:27
If I could give 0 stars I would. Not one time, not twice but ... 6 times in a row our order was either 2 hours late, half missing, or didn’t show up at all. Sorry you didn’t get your food but here’s a $10 credit so we can screw it up again next time. Just deleted the app and will NEVER be using them again. Don’t order from them and expect it to be timely or correct, or even show up at all.
First time placing order went well and easy
by $$$$king$$$$ on 2021/02/03 18:34
😃
Slowest service ever
by amandaray2020 on 2021/02/01 19:37
Gave them the benefit of the doubt plenty of times. A problem every single time with a “be there in 15 minutes” turns into 2 hours & still no food with a lost driver every single time. Refuse to use this app ever again. Do yourself a favor and don’t use it.
Hot Food
by Cofenut on 2021/01/31 17:20
You want HOT food! Use delivery.com No extra stops for them your order is first!! So glad to have an option that puts your order first!! Not in a pile of multiple orders!
Doesn’t support my area
by Mwuar on 2021/01/30 23:48
Not sure why not but ok
Carlsbad New Mexico
by iamdtf on 2021/01/22 02:57
I love the delivery app, but, mainly because, of Carlsbad, New Mexico the drivers are always considerate , and follow the guidelines put in over COVID 19 # and bring the best of dining home ! !!! 5 Stars!
Great service
by Niqureza on 2021/01/22 02:22
Friendly delivery people
First time user
by Pandabear912 on 2021/01/01 23:28
Very user friendly! No problems with this app. Will be using again!
Nitpick
by chiefweak on 2020/12/28 23:19
Im sure its just my área but could use some variety
Horrendous all around
by Dont-order on 2020/12/28 05:24
Late delivery time, real time tracking doesnt work properly and unattentive morons being employed in customer service. Delivery.com evolved from flushingfood.com which was horrendous as well. Youd think one would see improvements.
Bad customer service for consumer
by Pignky on 2020/12/26 04:10
Placed an order for take out and got a confirmation saying it would be ready in 15 to 20 mins. So I went to the restaurant about 30 mins after the order was placed but my food was not ready. I went back to my car waited for another 15 mins or so then went back to the restaurant to check and my order was not ready. It looked like the restaurant got very busy and orders were all over the place and people started to lining up waiting for their order. So again, I went out to wait another 20 mins and called the restaurant to check on my order. They again told me the order was not ready. So I decided to contact customer service on the app to cancel my order. I was not sure if the representative Seth actually talked to the restaurant but he told me the order was ready for delivery. So l made it clear that it was a take out order. And he then said it was ready for pick up. Then I called the restaurant again, the owner scolded at me saying she just received the order which was ridiculous because the order was submitted over an hour ago and I got the confirmation . So I talked to Seth again and requested to cancel my order. But he refused my request and said the restaurant confirmed that the order was ready. But in fact, I was standing right outside of the restaurant. So I told him I was right outside of the restaurant and have checked with the restaurant that my order was not ready. But he insisted that my order was ready. I am not sure what reason he picked to choose to trust the restaurant over me but that is quite upsetting at this point. He did try to give me a 5 dollar credit for next order. But that would be useless because I would not be using delivery app anymore as in case of any situation like this coming up when restaurant is lying about the order being ready when it is actually not. They will choose to trust the restaurant because they have taken your money. Consumer will have to take all the risk using this app. But you know what, I can totally bring my money and business elsewhere.
delivery.com is AWESOME!
by Josh888888888 on 2020/12/21 21:25
Food was great. Delivery was fast, no complaints here!!!
Costumer Service is a joke
by PG 100 on 2020/12/21 00:51
App stopped working. Kept telling me I had to call a number to unlock my account. They had no idea how to help me. Deleting the app now. Go download Favor.
If THEY mess up your order they make you wait longer or redo order and pay extra delivery fee again
by Hangry Lady. on 2020/12/20 22:06
Ordered an California Eggs Benedict, they called in the ordered and said I wanted Bacon and Eggs! So when I called back to make the fix the issue they said I would have to wait 90 minutes if not longer and I would have to pay the driver again for coming back after messing up my order. They do not try and work with you at all, they do what is easy best and fit for them and their drivers! Future reference for whoever calls in customer orders read the whole order description and not go based off the title.. I’ll order from Uber Eats next time.
Order
by Myrabc on 2020/12/16 18:20
I was charged over $50 for an order I placed and never received. It was almost impossible to speak to a person on the phone and when I finally got a hold of someone, a claim was filed but never resolved. Never using this service again
So easy!!!
by Newmom91599 on 2020/12/15 00:58
This app is by far easier to run than other delivery services. Well done!
Pathetic Delivery
by R1PC1TY on 2020/12/07 22:09
Delivery.com is far behind their competitors. It absolutely pales in comparison to DoorDash. Outdated UI in the app, impossible to communicate with the drivers, and the service is absolutely terrible. I find it funny that they offered free delivery for a month for cyber Monday, considering that with how long the wait times are and how bad the service is they normally make you pay a delivery fee. It should be free 24/7 until you improve things and reach the level of DoorDash/Grubhub. EASILY 1 star
Horrible App
by veraswami on 2020/12/05 19:52
Very hard to follow anything on this app. The UI is cluttered, with unnecessary sponsorships. The worst part about this is you cannot track orders, so when you place an order for pickup, you have to literally guess when your order is complete, no feature to track order. How ridiculous is that?
Robbed my money never use!
by Lena83@ on 2020/12/01 04:24
Horrible customer service. Restaurant said they delivered but I never got the order, delivery.com couldn’t do anything to return my money. The simple explanation was that they need an authorization from the restaurant to refund. What does it mean? It means that delivery.com doesn’t really care of you actually get your order or money back. This is a very bad case of customer service. And one more thing! The rating of the restaurants on their app are so far from reality. We were ordering from a 4-star restaurant according to delivery but on google it’s a 2-star horrible hole.
Not Worth It
by Mike-Will-Made-It!!! on 2020/11/25 23:08
I ordered McDonald’s, which is ten minutes away from where I live, and waited an hour and a half until I received my food. Not only was my order incorrect, but it was very cold. McDonald’s is too close to where I live for me to have waited that long and Delivery’s service is too expensive for its service to be this poor. This app is highly overrated, please don’t waste your time.
Highway Robbery
by samandreasfault on 2020/11/08 00:12
DO NOT USE this delivery app! They apply massive massive up charges to items from the restaurant that you’re ordering from. Example: paid 18 dollars for an 11 dollar sushi roll the other day, in ADDITION to the app, delivery and tip fees. Ridiculous. Don’t waste your money.
I placed my order over an hour ago with no assigned driver
by BandGeekCheerleader13 on 2020/10/31 17:49
I placed my order over an hour ago. I have had multiple drivers reassigned and I cannot get customer service to confirm there is a driver for my order. I tried to use the chat function twice and once then ended the chat on me. The food still hadn’t arrived by the extended time they had said so I called them and they said they needed to call the driver and call me back (yes, I was skeptical) and I still haven’t heard back 10 minutes later. I’m a first time and last time customer. I wish I had read the app reviews before ordering. I have no idea how they have enough stars to stay on the App Store with every negative 1 star having the same issues.
Great
by reaghjvvft on 2020/10/28 18:47
Great love it
So glitchy, ridiculously unreliable
by J BIZZLE on 2020/10/24 22:13
I order delivery food to RELIEVE stress and SAVE time. This app instead induced anxiety and wastes time AND energy. When I put in an order, it disappears and seems to have been cancelled. The first time I successfully ordered without it looking canceled, I got an email 15 mins later, AN EMAIL AND NOT A NOTIFICATION, that my order had been in fact canceled because the restaurant was too busy. This doesn’t happen with other apps!!! I missed a delivery once Bc I stepped out to walk my dog and instead of trying my phone when the delivery person was at my door, he just left. Then I had no way of contacting him and somehow wound up with an HQ Person calling me on her personal cell phone to try to resolve the matter. It was ridiculous. I just begrudgingly put in an order on delivery Bc the restaurant I like only uses this service and I had to log into my paypal to see if the order I just made was charged once, twice or not at all. Because this app gives you no clarity!! The bugs are too numerous. Please fix them.
No cheese for nachos, no good score for you.
by tozir on 2020/10/18 02:53
We ordered some nachos for delivery, and it didn't come with cheese. Called delivery, and they called the restaurant, and all I got was "since we delivered the food without cheese, well reimburse you the cost of the cheese". That's like ordering a burger and getting buns and lettuce only. Very disappointed with the customer service. $10 for some chips and a bit of meat and a whole lot of sour cream.
Love the concept
by beflies on 2020/10/06 22:13
This will be really great once get more places menus on here 😌
Useless Customer Service
by thjessica on 2020/10/06 13:33
If you’re willing to lose money no matter if a merchant follows through on their order or not, then by all means use this app. They will not hold merchants accountable if they forget to deliver your order, ruin your clothes or deliver your laundry back to you when it hasn’t been hit with not a drop of detergent. They basically tell you oh well if the merchant is not responsive or does not agree that you are entitled to a refund or another service to remedy the situation. Never using them again and deleting my account. Shoutout to Chantel is CS for absolutely nothing. I guess you’re smarter than the rest of us for getting paid to tell us there’s nothing you can do. What a world.
DON’T EVEN TRY IT
by DramaQQ on 2020/10/03 01:29
This is the absolute worst food delivery service. You can’t track your order in the process or where the delivery driver is. Our food was supposed to be delivered in an hour and it took 2 1/2 hours!! Terrible. Not even worth your time. Doordash or GrubHub is the way to go 👍🏻 stay far far away from this awful, expensive app
10/10 recommend
by grubsandhugs on 2020/09/20 20:08
Thanks for ease of service
I LOVE THIS APP
by Kenzie Ogden on 2020/09/19 23:22
Super easy and I’m so thankful that they came to my small town. I can’t wait for them to add more restaurants to my area for delivery 😍
Cost
by mrknoitall on 2020/09/19 00:46
Works great I would like better tracking and lower delivery cost.
Worst experience ever !!! Don’t waist time and money
by Karyna Ceja on 2020/09/17 02:14
I place my order at 5:32 pm restaurant send me a message confirmed my order and started to prepare my food stay at the restaurant for almost 2 hrs later obviously my food was sagging, nasty imposible to eat . I call the customer service they don’t answer the first time but they pick up my second call and told me my food was in time they don’t even accept 2 hrs waiting is long long time, one guy call back when I ask to talk to a supervisor and he agreed to give my money back for all the inconvenience and I never heard about them since then . If you can order from a different service DO IT!!! This people is not a serious or ethical THIS IS PANDA TRASH
Worst delivery service
by twbonney on 2020/09/13 01:03
Worst ever -Showed up to the restaurant an hour after the food was prepared
Ronald
by Mr. Curly 3 on 2020/09/12 23:36
Service has been great
Review
by JoeyI60 on 2020/09/10 22:49
Love the variety of restaurants and deliveries made with no complications so far
Super easy to use!
by NLA Tree Care on 2020/09/05 21:36
Drivers that I have had were very professional and quick to deliver!
Terrible service
by Toombs7394 on 2020/09/05 03:44
By far the worst service of any delivery app. I’m not sure what deals they offer local businesses, but as a consumer: they don’t offer an order tracker, they outsource your calls to an external call center, and they’re always late. Expect to wait 2 hours for your food, or longer than any other service can guarantee. Absolutely not worth downloading, even if they have exclusive delivery rights to your favorite place. You’re better off walking unless it’s more than 3 miles away.
Horrible.
by Akira Clinton on 2020/09/04 00:48
If I could rate 0 stars I would. So unprofessional and unorganized, Called the store and they hadn’t even put my order in yet and was taking forever to send my money back. Wouldn’t recommend
Zero stars
by src031087 on 2020/09/03 21:54
Used the “ use my location” option on this app , brought up an address an hour away from me . After waiting an hour driver wouldn’t bring food . Poor customer service , still haven’t received food or a refund . If zero stars was an option that’s what I would give .
Very easy!
by MindyKayK on 2020/09/01 18:08
First time using this! I’m quite impressed at how easy it was to order things! And, $15 off order as a first timer is really a bonus!!
Missing Items
by EthanTree on 2020/08/31 01:20
Not sure if its taco bell or delivery.com fault but twice i have not received 3 items in my orders. Honestly would recommend another service out there since there is so many available.
AVOID LIKE THE PLAGUE!!
by Cuff117 on 2020/08/29 23:47
Bunch of liars. Tried to get me to wait 2 1/2 hours for a pizza and then said it was the restaurants fault. I called the restaurant, they said the food has been waiting for hours and the driver never came. Then I got an email saying the order was canceled because the restaurant is closing early!! Unbelievable. Lies
Didn’t receive an item.
by BKrispies on 2020/08/29 22:47
Didn’t receive one item I ordered. No problem, but then I contacted support and told them. They said they couldn’t issue a redelivery because the restaurant and drivers were backed up. That’s a sorry excuse for a delivery service. Someone didn’t get their dinner they ordered. I tipped the driver well for nothing.
Good
by Bassalinie1 on 2020/08/29 20:18
Great grand
Fast service
by mikerepp on 2020/08/27 00:33
User friendly website and fast service
Very poor service.
by Andrea Reisman on 2020/08/21 00:10
Very poor service.
Impressed
by d strizzle on 2020/08/16 00:28
This is a great app with menus attached. Have only used once so far but everything was correct and prompt. Will use again!
Thanks
by ildoday on 2020/08/15 16:32
Very fast and reliable service.
Save Your Time
by CK11309 on 2020/08/14 19:34
Save your time and use Uber eats or Door Dash or GrubHub. Literally any other delivery service but this one. I tried to use it for the first time today and an hour and a half wait for food turned into a two hour wait and then a three hour wait. Worst customer service I’ve ever had offered me five dollars in app credit for compensation and then canceled my order. Won’t use the service again.
Bad service
by ElvisLL on 2020/08/14 01:35
Super diappointment. Both time order through delivery.com the order came in late. Once 15 mins, onceover 30 mins. If you do check how much they charge for delivery fee and required tip, which neither goes to the driver, u won’t be surprised why the food is always late. When u asked them where the food is, they told u 2 mins away. It’s actually 15 mins. Either they don’t care about lying, or they have no idea where they drivers are.
Seamless
by Saaaaaammmi! on 2020/08/13 16:44
App works seamlessly. Very convenient!
Do not download
by #AnnoyedAndNotHappyBro on 2020/08/09 20:35
They are called DELIVERY.com and I went through, filled everything out and after waiting an hour called and was told I had to go and pick it up...? How does that make any sense? I did not choose that option nor was I presented with one. DELIVERY.com... save yourself the stress and go back to grubhub.
Worst food delivery app I’ve ever used
by Laurence350 on 2020/08/09 01:26
My food just straight up didn’t arrive and it took 2 hours and several calls to the company to get a refund.
Delivery.com
by Fishe sticke on 2020/08/08 22:51
So far so good!
slow
by Catievanstrat on 2020/08/03 21:45
will never use delivery.com again :-)
Garbage app
by Bigbrown55 on 2020/08/02 01:33
The app refuses to allow me to enter my proper address. This has happened multiple times.
Pizza order
by CMWacha on 2020/07/31 23:11
App is super easy to use and to pay with! Thank you for the convenience!
Delivery.com review
by TN chic on 2020/07/28 21:32
There’s a couple things I’ve noticed about this app. It over charges you for the food when other apps charge the actual restaurant price plus delivery fee. Also every time I’ve tried to use a promotional code for a discount it don’t work! I miss my local delivery place that sold out to this company that enjoys ripping people off during this virus! That’s just not right to do families like that!!! You should be ashamed of yourself!!!!
Great App, best restaurants. Mm
by Drblack83 on 2020/07/26 22:46
App has many other restaurants others don’t. Found it useful when out when “no One is delivering”
Worst experience I’ve ever had with a delivery app
by Lisa_the_awesome1 on 2020/07/25 00:57
To begin with the menu for the eatery I selected was outdated on this app. The items that I chose for the order no longer existed at this restaurant. After 20 minutes a customer service rep called me and asked if I would like to choose different items. So I chose alternative selections to continue the order. Then 45 minutes later I received a text that they decided to cancel the order altogether. At this point I was unsure if it was because of the change to the order so I proceeded to call customer service and they notified me that the order was indeed canceled. This in turn left me only 10 minutes to place an order elsewhere before most of the restaurants in my area stopped accepting them. I placed an order through a different delivery service and I will be deleting this app and I will never use them again! 😡
Apartment
by aprtment dweller on 2020/07/23 17:28
You have to put you apartment number in every time. Eventually (10th time?) I typed it wrong. Now I’m hungry and I’m taking out my anger with a 3 star review.
Horrible
by Michael jay Richards 3rd on 2020/07/22 16:30
Downloaded 5 times doesn’t even load anything don’t get this app.
Very nice
by Mynnix on 2020/07/19 21:43
Easy to use
Great!
by Ash1995321456 on 2020/07/16 21:20
Easy to use!
Great App... easy to use
by bsweet6367 on 2020/07/16 03:40
Great app
Convenient and easy
by lgriner33 on 2020/07/15 17:12
Busy work schedule. Delivery.com makes it easy and convenient to get lunch when I cannot leave to get lunch. Use app frequently
No delivery options.
by monniewolf on 2020/07/14 02:57
Doorbell dining was a great delivery service with a few restaurants. They were bought out (I assume) by delivery.com. 15 bucks off my first order. Great! Except there are no restaurants listed. No liquor stores. Nothing. One sandwich place that I can order from for tomorrow that is only open till 3 each day. That’s it. All of the restaurants Doorbell Dining had are gone. Such a shame that they bought a company and cannot even offer the services it used to do. Seems great for some people, but it my area they seem pointless.
Terrible Company
by David5390 on 2020/07/12 01:02
Waited over two hours for my food to be delivered only for them to repeatedly calling me to inform me that they did not have a driver. On the last call they said it would be 45 more min at that point would’ve been over 3 hours. I canceled and will never use them again.
So many drivers, not one could handle it.
by samanthajo0923 on 2020/07/11 02:36
I ordered from here for the first time because MyTown2Go said they merged. I ordered with a estimated delivery time of 1 hour 15 minutes. The driver assigned or accepted (not sure how it works) was about a block away around the time my order should have been completed but then it reassigned my driver. And then again. And the third driver was on the other side of town. Then it said my “driver arrived at null” and about 30 minutes after that it said my driver was waiting for my order to be completed. About 2.5 hours after I placed my order, it arrived. It’s lukewarm at best. I messaged customer service about half way thru the ordeal and they said they were working on it and “covid 19” I understand what’s going on. But clearly your delivery times are bogus. If it’s going to take 2 hours, then put that. And on top of that, the driver put my food so close in front of the door so I had to knock it over to get the door open.
New merge
by LucNoLife on 2020/07/11 01:28
THANK YOU for merging! This new app is SO MUCH EASIER and user friendly than MyTown2Go EVER was!
Wish I could give zero stars
by DoorDash4Life2020 on 2020/07/09 01:38
Placed an order at 7 pm on July 7th, and by 8:15pm, I noticed that the arrival time kept changing. I opened the chat and inquired about my order. At that point I was asked to wait while they checked. They guy came back about ten minutes later and informed me that “unfortunately your order has been cancelled by the restaurant”... and that I would receive a refund in 2-5 business days. Used a different delivery service and my food was delivered around an hour later. Decided to give delivery.com a second chance the following night on July 8th, and around the same time (7pm).... the order showed as “confirmed” and said that the driver was waiting at the restaurant for my order. At 8:24, I received a call from NY state. I answered, and was informed by the man on the phone that, ONCE AGAIN, my order had been cancelled. I informed him that they were two for two on failure with my dinner, and that I would never use the service again. Please do not waste your time.
Batching it up.
by JTGranny on 2020/07/05 23:06
Wow. The “reorder” button is awesome.
Thank you for great service but need to expand hours
by Kimobanion on 2020/07/02 23:53
Makes life easier at home. Need expanded hours tho
GREAT!
by Dave Garro on 2020/06/30 19:23
GREAT C0!
Platform is top notch!
by Jordan Kinnett on 2020/06/29 17:02
Easiest platform to order food on ever. Everything is at the tip of your fingers love deliver.com!
2 hour wait
by JoshStephenz on 2020/06/20 03:14
After waiting two hours, delivery.com sends me an email to tell me they canceled the order because the restaurant closed..after two hours of waiting. The experience was so bad, it was almost comical. I talked to 3 representatives who had NO CLUE what was going on. Now I have to wait 5 days for my refund...
Worst delivery app ever! Don’t waste your time!
by Ladyns31 on 2020/06/14 01:39
The first tome we ordered from here our food took 2 hrs to arrive when they gave a 45 min ETA. The Second time was worst. They gave an hour ETA and at 1-1/2 hrs they called to say they’re cancelling the order because the restaurant was closed! How the heck did they take and place the order without knowing they restaurant was closed? Whatever! Worst delivery app ever!!!
BEWARE OF NEW HIDDEN FEES
by Squishy630 on 2020/06/11 15:56
I went I check out and noticed that my total was $2.99 more than it should have been. When I asked via chat, I was told it’s a new service fee for COVID-19. First of all, COVID-19 way past its peak so why now are they adding this fee? Secondly, and most importantly, they DO NOT INDICATE why you’re being upcharged! No transparency. Just a sneaky hidden fee. I ordered the same thing from seamless and was not taken advantage of!
First and last time customer
by Jules8897 on 2020/06/10 20:12
I decided to use Delivery with a local restaurant. Big mistake! I placed the order and expected about a 30 to 40 minute wait. 35 minutes later, I checked my order and it stated that it would take an ADDITIONAL 45 minutes! I called customer service and asked to cancel because I didn’t want COLD FOOD. He said they couldn’t cancel because the restaurant already made the food and the driver was 11 minutes away FROM THE RESTAURANT!! We’re at 45 minutes now and the customer service rep says he is trying to get in touch with the driver. 15 minutes later, he says she is 4 minutes away from the restaurant now. I know, not everyone maths. SMH. So he says that the only thing he can do is offer me $5 credit to my account. LOL. Like I’m going to go through this again. So another 30 minutes later, the driver calls and says she’s at my house and sorry for the delay, they are short-handed. Delivery needs to be honest with delivery time!!!!!! Had I known they were “short-handed” I would have not placed the order! I ended up, almost an hour and a half later, with lukewarm food and a lost appetite. Delivery, you need to improve on your delivery time notifications and have a feature that alerts the customer when deliveries are running behind or you are “short-handed.” That’s such a BS excuse, by the way. Will never use this service again.
They charge $3 service fee.
by flashdavr on 2020/06/09 00:13
I used this app almost everyday. Beginning today I noticed they started charging “service fee” which is $3, even when you do a pick up order, they still charge you $3. That’s ridiculous
Useless app, no restaurants or grocery stores in my area
by Once was a techie on 2020/05/31 09:24
Everytime I use the app there is only one provider and it’s a catering company. The $2 discount must be a joke, because that is not significant enough for me to use their services.
They really don’t care..
by ericwalkertn on 2020/05/31 02:53
After over an hour delivery wait. I asked the customer service chat if they waited to order my food when it was my turn so it would be fresh. They then lied to me that it was being picked up. Seriously I can see where their driver was on their app and it wasn’t anywhere close. They then abruptly ended the chat.
Great service
by char rec on 2020/05/28 23:11
Great service, friendly owners who live locally!
1st Timer
by JRO4544 on 2020/05/26 11:37
I have to admit that I’ve never ordered delivery from anyone that doesn’t provide their own delivery service. But, a particular taste was just wanting to be satisfied. Selecting and placing my order was easy enough, but the expected delivery time was a bit much. I ordered rather early for dinner so a little longer wasn’t unbearable, so I waited and waited. The anticipated time was close at hand when I got an update “Sorry for the delay, but it was going to be another 45 minutes “. After waiting 1.5 hrs I was getting a bit impatient, so I called Customer Service. After expressing my sentiments I was put on hold and when she returned the response was that it would be there in 15 minutes. They activated another driver and the rest is history. Will I use them again? Don’t know! Will I totally discount them? No, if the occasion arises again, I probably would!
Thieves
by 1ivydog on 2020/05/25 14:46
Ordered a two for one deal and the vendor only sent one. Delivery refused to help. Basically they refuse to stand by their content and
Oh what a life
by Josh Wix on 2020/05/25 01:28
This app went crazy when it swapped over.
🥴👍
by user23726 on 2020/05/23 22:47
Great app easy to use!
Horrible service
by john344444 on 2020/05/21 01:23
Every order arrives about an hour after it’s estimated delivery time and I’ve had 4 orders in a row being a completely different order, on one occasion the restaurant even called me to ask if anyone planned on picking up the food
Not available in south seattle
by Keegan Greysen on 2020/05/16 03:23
What kind of dumb ass app is this? Widen your range!!! Never downloading when available in my area!
The BEST Delivery service in my area.
by Cfirefly67 on 2020/05/12 19:51
I have been a fan for day 1. Never an issue, great customer service and variety of food delivery.
Orders
by 502carissa on 2020/05/11 21:29
Orders have no way in tracking the order. Was easy and gives u a cash option but don’t recommend it. It is very sketchy that they will not let u track the order
HORRIBLE SERVICE
by MiTchelle on 2020/05/11 01:30
Placed an order at 5:18pm was told it would be delivered by 6:18pm then an update stating delivery at 5:58pm, 8:09pm, and finally 8:29pm. Our food did not arrive until 8:45pm by David, a different driver then what we were told. Called there customer service number 4x and they kept making excuses that the driver Jaike was running late. There gps and dispatch shows the driver never moved from his location from the time the order was place until 7:15pm when we called the 4th time. The refused to cancel the order and refund us our money. I would not recommended this delivery app to anyone. They have HORRIBLE customer service!! I only gave it a one star cause 0 stars aren’t accepted.
Horrible service
by KHampton23 on 2020/05/09 03:07
I ordered at 7:25pm, it take 45 minutes to an hour to get the food ready and delivered. I get a call at 8:29pm from my driver to saying he’s waiting on the restaurant when the restaurant is not busy knowing it doesn’t take that long for food to be cooked. I even got a false text confirmation saying my food is on its way. I call delivery.com to see what’s going on because now it’s 9pm and I’m getting upset. So I call and now he’s apparently 9 minutes away but since it’s been almost 2 hours you decide to give me a $5 gift card. That is unacceptable. I will not be needing or using their services anymore. I got another message saying my order has been canceled. So I’m definitely mad because for one I called again and now my driver has had an accident and y’all don’t even send someone else to pick up my food so you just offer me a $5 gift card. NO THANK YOU! Never again!
Don’t recommend
by Gymnaasanimalem on 2020/05/01 20:37
It’s complicated to use and they don’t deliver to many places.
Use another company
by Lovin in McDonald on 2020/04/16 00:15
We have used a lot of delivery places and this is by far the worst. Took them an hour and a half to even get to the restaurant to get our food and here we are 2 hours later with no food. No way to communicate with the driver like other apps
First and last time customer
by Jules8897 on 2020/06/10 20:12
I decided to use Delivery with a local restaurant. Big mistake! I placed the order and expected about a 30 to 40 minute wait. 35 minutes later, I checked my order and it stated that it would take an ADDITIONAL 45 minutes! I called customer service and asked to cancel because I didn’t want COLD FOOD. He said they couldn’t cancel because the restaurant already made the food and the driver was 11 minutes away FROM THE RESTAURANT!! We’re at 45 minutes now and the customer service rep says he is trying to get in touch with the driver. 15 minutes later, he says she is 4 minutes away from the restaurant now. I know, not everyone maths. SMH. So he says that the only thing he can do is offer me $5 credit to my account. LOL. Like I’m going to go through this again. So another 30 minutes later, the driver calls and says she’s at my house and sorry for the delay, they are short-handed. Delivery needs to be honest with delivery time!!!!!! Had I known they were “short-handed” I would have not placed the order! I ended up, almost an hour and a half later, with lukewarm food and a lost appetite. Delivery, you need to improve on your delivery time notifications and have a feature that alerts the customer when deliveries are running behind or you are “short-handed.” That’s such a BS excuse, by the way. Will never use this service again.
1st Timer
by JRO4544 on 2020/05/26 11:37
I have to admit that I’ve never ordered delivery from anyone that doesn’t provide their own delivery service. But, a particular taste was just wanting to be satisfied. Selecting and placing my order was easy enough, but the expected delivery time was a bit much. I ordered rather early for dinner so a little longer wasn’t unbearable, so I waited and waited. The anticipated time was close at hand when I got an update “Sorry for the delay, but it was going to be another 45 minutes “. After waiting 1.5 hrs I was getting a bit impatient, so I called Customer Service. After expressing my sentiments I was put on hold and when she returned the response was that it would be there in 15 minutes. They activated another driver and the rest is history. Will I use them again? Don’t know! Will I totally discount them? No, if the occasion arises again, I probably would!
So glitchy, ridiculously unreliable
by J BIZZLE on 2020/10/24 22:13
I order delivery food to RELIEVE stress and SAVE time. This app instead induced anxiety and wastes time AND energy. When I put in an order, it disappears and seems to have been cancelled. The first time I successfully ordered without it looking canceled, I got an email 15 mins later, AN EMAIL AND NOT A NOTIFICATION, that my order had been in fact canceled because the restaurant was too busy. This doesn’t happen with other apps!!! I missed a delivery once Bc I stepped out to walk my dog and instead of trying my phone when the delivery person was at my door, he just left. Then I had no way of contacting him and somehow wound up with an HQ Person calling me on her personal cell phone to try to resolve the matter. It was ridiculous. I just begrudgingly put in an order on delivery Bc the restaurant I like only uses this service and I had to log into my paypal to see if the order I just made was charged once, twice or not at all. Because this app gives you no clarity!! The bugs are too numerous. Please fix them.
Horrible first time experience
by MITO898 on 2020/01/01 21:37
I downloaded the app to place a laundry pick up and delivery order. I placed my order and waited for the time slot for pickup. No one ever came to pick up the laundry and I received no notifications of the status. I waited 3 hours. I contacted customer support and they told me the selected merchant (the first one on the list) is outside of my pickup zone. So why was it even an option for me to select? It should have not been an option for me to select. And why did I not receive any updates? I would have been waiting all night with no updates, meanwhile my card was charged the initial holding fee which I had to get reversed after 40 mins chat with support. A huge waste of time. Plus, the chat with the customer support was very difficult because the messages kept getting cut off after two lines of text. So I kept missing chunks of information from the customer support. No one knows why. Horrible UX. Will not be using the app again and will not recommend to others.
So many drivers, not one could handle it.
by samanthajo0923 on 2020/07/11 02:36
I ordered from here for the first time because MyTown2Go said they merged. I ordered with a estimated delivery time of 1 hour 15 minutes. The driver assigned or accepted (not sure how it works) was about a block away around the time my order should have been completed but then it reassigned my driver. And then again. And the third driver was on the other side of town. Then it said my “driver arrived at null” and about 30 minutes after that it said my driver was waiting for my order to be completed. About 2.5 hours after I placed my order, it arrived. It’s lukewarm at best. I messaged customer service about half way thru the ordeal and they said they were working on it and “covid 19” I understand what’s going on. But clearly your delivery times are bogus. If it’s going to take 2 hours, then put that. And on top of that, the driver put my food so close in front of the door so I had to knock it over to get the door open.
Worst experience I’ve ever had with a delivery app
by Lisa_the_awesome1 on 2020/07/25 00:57
To begin with the menu for the eatery I selected was outdated on this app. The items that I chose for the order no longer existed at this restaurant. After 20 minutes a customer service rep called me and asked if I would like to choose different items. So I chose alternative selections to continue the order. Then 45 minutes later I received a text that they decided to cancel the order altogether. At this point I was unsure if it was because of the change to the order so I proceeded to call customer service and they notified me that the order was indeed canceled. This in turn left me only 10 minutes to place an order elsewhere before most of the restaurants in my area stopped accepting them. I placed an order through a different delivery service and I will be deleting this app and I will never use them again! 😡
No cancellation notice
by mikeyc14 on 2020/04/13 03:47
Ordered food and received text saying would be here in an hour. After hour still no food. Called restaurant and was told it was cancelled because the delivery was to far. Never received a notification that it was cancelled and wasted an hour waiting for food and starving when could have ordered something else. If it was to far it should never have let me order in first place. Only good thing was they gave me 5$ credit. Still waiting to make sure I am refunded. If your going to be in delivery business as name suggests need to be better at notifying customers of cancellations so they don’t sit wasting time for an order that will never show. Should have never had to call restaurant to see what issue was.
Used to be good
by Ethyl Acetate on 2018/07/09 16:28
I’m now forced to use the desktop website for all of my orders since I prefer to use PayPal. When trying to pay with PayPal using the app, it cycles through logging me into PayPal and then returning to the app to place me order. In other words, I thought I had placed an order, but never received an email or text acknowledgment, so I logged back in to check and my bag was still sitting there. I had to log into the website to finalize my order. Last complaint— although I’m not sure if it’s Delivery or restaurants but two of my favorites have inaccurate menu items and/or have claimed they never received my order. Three stars because I prefer Delivery over Seamless/Grubhub.
Terrible
by djjjdjfjrrj on 2019/09/18 16:55
This app is horrible all around . Maybe this is specific to my state but if you are in Missouri order food from literally ANY OTHER app . When you put in your delivery address it shows a few restaurants but if you want to do a pickup order suddenly it doesn’t service your area . How can a restaurant be close enough to deliver to you but not close enough for you to go pick up the food yourself ? Not to mention it’s extremely inaccurate. It says the majority of restaurants are closed during the day when they are definitely open or even if they do say open it still won’t let you put the order in ?? Don’t even get me started on the 15 dollar minimum for EVERY RESTAURANT. Not everyone eats that much bye .
Terrible communication with restaurants
by Trygde on 2019/11/09 22:57
I ordered something on this app due to them giving me a coupon, but once I went to pick up my order, the restaurant said they didn’t receive my order. It turns out the app called the restaurant once and they missed it, meaning my order was never alerted to them. Next time, i ordered from this app with another coupon. I paid with paypal. This time, the invoice the restaurant received did not show that I had a coupon, as well as it stating that I would pay in cash. I had to pay the full price with cash, and since the order was already paid through paypal, I had to dispute it. Hopefully I get my money back, but I’m never ordering from this app in the future.
I placed my order over an hour ago with no assigned driver
by BandGeekCheerleader13 on 2020/10/31 17:49
I placed my order over an hour ago. I have had multiple drivers reassigned and I cannot get customer service to confirm there is a driver for my order. I tried to use the chat function twice and once then ended the chat on me. The food still hadn’t arrived by the extended time they had said so I called them and they said they needed to call the driver and call me back (yes, I was skeptical) and I still haven’t heard back 10 minutes later. I’m a first time and last time customer. I wish I had read the app reviews before ordering. I have no idea how they have enough stars to stay on the App Store with every negative 1 star having the same issues.
Great Company, not so Great Interface
by Plaph on 2019/08/20 23:26
This company has great perks and is very responsive! I just wish their website were as responsive as the customer service. *Incredibly* slow processing when ordering groceries. I consistently wait 1-4 minutes for the page to open, and if I want to add or edit items, it takes just as long. I often give up after 90 seconds, but once, out of masochistic curiosity, I waited for 9 minutes...it was still “processing” when I logged off and ordered elsewhere. This happens on every device and search engine I use.
Useless Customer Service
by thjessica on 2020/10/06 13:33
If you’re willing to lose money no matter if a merchant follows through on their order or not, then by all means use this app. They will not hold merchants accountable if they forget to deliver your order, ruin your clothes or deliver your laundry back to you when it hasn’t been hit with not a drop of detergent. They basically tell you oh well if the merchant is not responsive or does not agree that you are entitled to a refund or another service to remedy the situation. Never using them again and deleting my account. Shoutout to Chantel is CS for absolutely nothing. I guess you’re smarter than the rest of us for getting paid to tell us there’s nothing you can do. What a world.
Worst experience ever !!! Don’t waist time and money
by Karyna Ceja on 2020/09/17 02:14
I place my order at 5:32 pm restaurant send me a message confirmed my order and started to prepare my food stay at the restaurant for almost 2 hrs later obviously my food was sagging, nasty imposible to eat . I call the customer service they don’t answer the first time but they pick up my second call and told me my food was in time they don’t even accept 2 hrs waiting is long long time, one guy call back when I ask to talk to a supervisor and he agreed to give my money back for all the inconvenience and I never heard about them since then . If you can order from a different service DO IT!!! This people is not a serious or ethical THIS IS PANDA TRASH
New version ruins alcohol purchasing
by RCfaxer on 2017/09/07 13:34
Update: While this app is far better than seamless and the purchase points are great, it is often incredibly slow and unusable. I often have to abandon the app in frustration and use the website. Previous review: The new app has many improvements but they are completely overshadowed by the disaster that is the alcohol purchasing section of the app. Previously I had at least 10 stores available to me in my area but that has now been stripped down to 2 stores. I do not want to be presented with an alcohol selection, I want the store selection back. I know which stores have the best prices for the alcohol I want to buy and, most importantly, which stores have the fastest delivery and best customer service. Now all of my liquor stores are gone which renders the alcohol section of the app completely worthless. Never buying alcohol again through your app.
If THEY mess up your order they make you wait longer or redo order and pay extra delivery fee again
by Hangry Lady. on 2020/12/20 22:06
Ordered an California Eggs Benedict, they called in the ordered and said I wanted Bacon and Eggs! So when I called back to make the fix the issue they said I would have to wait 90 minutes if not longer and I would have to pay the driver again for coming back after messing up my order. They do not try and work with you at all, they do what is easy best and fit for them and their drivers! Future reference for whoever calls in customer orders read the whole order description and not go based off the title.. I’ll order from Uber Eats next time.
HORRIBLE SERVICE
by MiTchelle on 2020/05/11 01:30
Placed an order at 5:18pm was told it would be delivered by 6:18pm then an update stating delivery at 5:58pm, 8:09pm, and finally 8:29pm. Our food did not arrive until 8:45pm by David, a different driver then what we were told. Called there customer service number 4x and they kept making excuses that the driver Jaike was running late. There gps and dispatch shows the driver never moved from his location from the time the order was place until 7:15pm when we called the 4th time. The refused to cancel the order and refund us our money. I would not recommended this delivery app to anyone. They have HORRIBLE customer service!! I only gave it a one star cause 0 stars aren’t accepted.
Delivery for anytime but now? Fix your filters.
by Crash571 on 2020/01/06 00:21
This app is useless. When trying to see what is available for delivery near me, it only shows a list of everything closed now. To be clear: I’m looking at dinner on a Sunday afternoon. Not some bizarre hour when nothing is open. Any attempt to adjust filters only results in the same. There is likely a solution but frankly if you can’t be bothered to release an app that functions intuitively and properly, then I can’t be bothered to allow you a dime of my money for “using” it. (App is free. Company gets a cut of the order.) Regardless, I’m going back to GrubHub, Uber Eats or Door Dash, because well, those apps actually work.
Horrible
by J-I-l on 2020/04/09 02:36
This is a HORRIBLE delivery service. I have no clue why it’s 5 stars. I’ve used it twice; both deliveries late and one canceled because the restaurant was closed and they didn’t let me know until a half hour AFTER the delivery was suppose to show up at my house. Mind you, I waited an hour and 15 minutes up until that point. They have horribly long wait times for delivery, incredibly unrealistic for the rural area I live in. First order was 45 minutes late after waiting an hour and 5 minutes. This app/company is horrible. Would never recommend and will never be using again. Good riddance.
The whole thing
by Rae_rae2k18 on 2020/01/10 18:29
Orders are barely made right. If you set up to have it delivered at a certain time, don’t get high hopes on it because it’s always late or way to early. Your orders get cancelled. I was waiting for an hour and 30 mins and then got a text my order was cancelled. Way to screw me out of lunch. And if you call them to complain. I hope a 5$ credit towards their next screw up is enough compensation for no lunch. Food made wrong. Late. Cold and anything else. I wish it was still just To-Go delivery and not this crap. I’ve ordered PLENTY of times here 20+ and a good 75% was wrong is some way.
I’d rather get it myself
by Marvelglr on 2020/01/30 01:43
Map doesn’t update with the right status. My order said it was waiting on the restaurant for an hour but after chatting with a rep I was told it already left the restaurant. It never updated so I could never see how close my driver was. Every time we order it takes 2 hours or more if we get the order at all. I could get my own order in half the time and cheaper. We gave this service numerous times and honestly I’m done with it. We got a $10 coupon once when we never got our order 2x in one night.
Not suited for current pandemic
by dk92129 on 2020/04/05 00:55
Ordered a pizza, waited over 2 hours as I anticipated there’d be some delay given the current situation. Only issue is there is no way to track the progress on an order, so no idea if the pizza place ever even received my order or if it was on the way. Only found out via their chat that the pizza place was “unresponsive”... so they canceled my order. This would be alright if there was any way for me to track the order, would have saved an hour of waiting around for an order that would never come.
Disappointing
by LizzieBee7 on 2019/10/04 02:58
I downloaded this app on the recommendation of a friend to do my laundry. I selected & arranged my pick up from their #2 supplier as they offered a later time for Thursday pick up from 9:30-10pm. This was made an hour in advance. At 10:21pm no call, no show for my laundry pick up. When I contacted the app via chat I was told that the laundromat was closed! WTH!!! Why offer a late pick up if you’re not open??!! Someone could have at least called me to notify me of the delay! I’m demanding my money refunded & then I’m deleting this app. Total waste of my time!!!
Not what I expected. Do not recommend it.
by Alex midence on 2018/03/17 22:06
Bad experience right out of the gate. Ordered three items that were alcohol. Got called by the place they were at and none of them were in stock. Says it's frequent that there's a discrepancy between what is listed and what is actually available. I canceled the order, $86! I have to wait two business days for it to get credited to me. May as well just go to the liquor store. Not at all what it's cracked up to be. This app committed the unforgivable sin. It messed with my beer! Not having it.
Solid app, Great coupons, needs more restaurants
by hopelizabeth4 on 2017/10/15 13:25
The app works just as well as any other food ordering app (with the bonus of being able to order alcohol and laundry service). Pros: - I love the points system for earning app credit - I love the coupons Delivery sends me in a weekly basis. I will actively order using this app because I can get more discounts. Cons: - they have FAR fewer restaurants listed in the app than Seamless/GrubHub. - they do not have the same automatic refund policy that Seamless has if a restaurant doesn’t deliver by the promised time. They leave it up to the restaurant to determine if they’ll refund you for the late service, which they often don’t.
Super convenient
by Duuuyasaaa on 2018/05/14 21:29
I love that I can use my Venmo balance to order delivery! The app runs smoothly, and customer service has always been very helpful whenever I had issues/questions. The emailed discount codes are nice too.
Terrible service
by Toombs7394 on 2020/09/05 03:44
By far the worst service of any delivery app. I’m not sure what deals they offer local businesses, but as a consumer: they don’t offer an order tracker, they outsource your calls to an external call center, and they’re always late. Expect to wait 2 hours for your food, or longer than any other service can guarantee. Absolutely not worth downloading, even if they have exclusive delivery rights to your favorite place. You’re better off walking unless it’s more than 3 miles away.
Bad first experience
by Xwpt24182 on 2019/04/30 11:18
Used the app to place a to go order in a restaurant and received a text saying that “my restaurant was preparing the order and that it was going to be ready in 5 to 10 minutes”. When I went to pick up the restaurant was close. It had closed for a few days for remodeling. I had to call back to ask for a refund and the guy said he was going to credit my account with $5 and he never did.
Waste of time
by Maddiesmom12 on 2017/12/24 02:06
I am now deleting my account all in the same day that I signed up. I ordered and it got cancelled due to security alert. I call and they tell me I have to wait 24 hrs until the account is reviewed. I wish I never even found this app. Now it's too late to pick what I needed up and the app has been nothing but useless. With actions like these they will never be comparable to useful sites like grub hub, seamless, eat 24, Postmates, uberEats or any other actually useful app. Thanks for nothing.
Disappointing
by Milo_Goodrich on 2020/03/07 02:15
I ordered some food from a restaurant not too far from me, and I was forced to wait over an hour. The order was then missing things, so I tried to get the food resent. The caller told me the restaurant was closed, and gave me a five dollar refund. My food was $50. The driver was fine, but they should’ve checked the food to make sure it was right. When it did get to me, it was so soggy I had to refry it to make it crispy. A waste of money overall P.S.- The restaurant was open for another hour. I LOOKED IT UP.
Needs better customization of items
by jarrett mil on 2019/10/02 23:50
There needs to be options to add/customize items with the charges that pertain to item. Example: if you add extra ranch, there should be an option to click on that for however much the restaurant charges for extra ranch, and have it added to your order.
Never again
by lusby82419 on 2021/02/05 05:27
If I could give 0 stars I would. Not one time, not twice but ... 6 times in a row our order was either 2 hours late, half missing, or didn’t show up at all. Sorry you didn’t get your food but here’s a $10 credit so we can screw it up again next time. Just deleted the app and will NEVER be using them again. Don’t order from them and expect it to be timely or correct, or even show up at all.
Fraud!
by DaddyWagonX on 2018/12/18 18:36
Very bad business. I downloaded the app and placed my first order, a third-party service they use for checking accounts detected fraud and blocked my account. I went through a number of emails back-and-forth with them to find out what was fraudulent about my account/order and no one could tell me anything other than it was fraud. There was no fraud about the account or order. There are so many other delivery services that I can use so no love lost.
Horrible
by bags0719 on 2021/02/07 23:27
I have ordered from this a total of 4 times and two different times I have not got my order!! I repeatedly called them today trying to find out what was going on and they said ten more mins then 20 to finally it had been 2 hrs when my quote time was 30-45 minutes I gave them extra time cause I as well am in the service industry so I get it!! But they kept lying to me and the last guy I spoke to was not so nice!!!
Bad
by et0nes on 2019/09/13 01:01
It doesn’t show you the status of your order initially and often takes forever. The first time I used this app it took nearly 2 hours to get my food. I’m trying again because it’s the only service that delivers from one of my favorite restaurants and after almost an hour I have an email confirmation that I placed an order and no other information about when my food will arrive.
Delivery
by TrayciCharles on 2018/04/09 20:07
The deliveries made to me are always on time and I like the tracking app to allow me to know when the delivery arrives because I live an an apartment building that the only way someone can enter is if they have a fob.
Website somewhat difficult to navigate
by dhhyfvjiyf on 2018/08/10 00:06
The website is somewhat difficult to navigate from my cell phone. I was able to figure out how to use it but it took some pretty heavy concentration to complete my order with Add on,s.
My go-to delivery app
by Shabangbangg on 2018/04/13 15:55
I really enjoy how they set it up for an easy ordering experience. Sometimes I get frustrated, sometimes the prices aren’t the same with vendors but overall great experience
Stands out and blends in.
by emircarkovic on 2018/12/16 06:40
Unlike most delivery apps, I have little trouble and a smooth experience every time. Clean and simple UI. Earned five from me! I normally just use the site but actually am not bothered by the app. :)
Save Your Time
by CK11309 on 2020/08/14 19:34
Save your time and use Uber eats or Door Dash or GrubHub. Literally any other delivery service but this one. I tried to use it for the first time today and an hour and a half wait for food turned into a two hour wait and then a three hour wait. Worst customer service I’ve ever had offered me five dollars in app credit for compensation and then canceled my order. Won’t use the service again.
Thankful
by newgirlAC on 2020/03/25 00:44
This app has been great since I am at home sick, but I still have an appetite/craving. This app has given me accurate delivery times and is worth the delivery charge for me to not leave my house.
Order canceled, no notification
by RLR2010 on 2018/03/07 18:22
After waiting about an hour for an order, I go into the app to check the order status only to find out that the order was canceled. I received no notification. I don’t see any through the app, through my email, through text, through voicemail, nothing. I will switch to the competition. Hopefully they’re not worse.
One stop shop for everything
by JayGottiJr on 2018/10/30 16:30
This app is wonderful. Especially if you live in the bigger cities. You can have anything at anytime. Timesaver for sure.
Beware you might be out of delivery range... and be out your money for 5 days
by R2theICKY on 2019/03/29 02:33
Beware when using the app, you might be out of delivery range but there is nothing stating that or any other indication. I was able to put my home address in, get a listing of local restaurants (located in the city right next to mine) and place an order (over $100), get a confirmation my order was placed and the a call 15minutes later that I was out of delivery range and now I am out my money for 5 business days until my refund comes back. Nothing but a waste of time for my family and me. Stick with DoorDash or Uber Eats... they at least list places you’re within range to order from.
Easy to use
by Scot555555555 on 2018/05/27 14:19
I found this app easier to use than some of the other delivery apps. I found what I wanted quickly and easily.
waste of time
by destiny bejaran on 2020/03/27 17:17
The app always shuts down. I’ve tried to make an account and I can’t. I can’t order because my address is not valid?? It’s expensive anyways. From the times I was able to order the drivers are rude. I went through reviews. It is unbelievable for them to have 4.8 stars. You can tell their reviews are so fake, they literally all say the same thing.
Very easy!
by MindyKayK on 2020/09/01 18:08
First time using this! I’m quite impressed at how easy it was to order things! And, $15 off order as a first timer is really a bonus!!
disappointed
by calibrra on 2017/12/12 20:22
I made 2 different accounts with different credit cards and e-mail adress. And after ordering some food in 20 min i get message that my account looks suspicious. You will call customer service and after that you will never get an email with a solution . This app doesn’t work well. Two times i ordered and both times went wrong
Rating Trends
24,25,15,15,20,14,33,34,26,15,13,26,24,31,27,23,23,23,21,4,5,24,25,19,26,32,19,30,27,27,19,16,20,21,41,28,20,27,12,15,20,38,33,32,9,15,32,21,26,40,30,10,13,17,22,35,0,2817,25,0,48,27,32,37,18,20,13,8,2,4,3,2,0,1,0,3,3,2,2,1,1,0,1,2,0,0,2,1,3,0
All Versions
5.0
36,308 total
 5
31,523
 4
3,653
 3
596
 2
92
 1
444
Current Version (5.20.9)
5.0
33,524 total
 5
29,323
 4
3,332
 3
543
 2
62
 1
264
Version History
More...