WORTHLESS app every single order is a huge mistake. Today is the last time I have not ever waited 2 hours for a pizza order from Sarpinos EVER. And the chatbot and human on phone simply just brushed me off to sit and take it. ABSOLUTELY UNACCEPTABLE DO NOT USE THIS APP

Waited over two hours for my food to receive a completely wrong order. Will never use again.

1rst time... Wrong order delivered to my home, it ended up being a mushroom dish which I am listed as allergic to, they offered to bring me correct order and did 2 hours later 2nd time.... Brought me half my order, half incorrect order, offered to bring the rest of my order and did so 3rd time... brought me the completely wrong order and offered to bring me the correct one i declined and was given a refund since i didn’t have 2 hours to wait You think i would have never ordered from them again after this but have no other delivery option in my area and im clearly a sucker for pain 4th time... brought the wrong order, they said the driver would bring the correct one, 1.5 hours pass i call and am told driver is on the way, another 1.5 hours pass i call and told driver is on the way, 1.5 hours pass it is 11:30pm and i call and they say the driver isnt coming and give me a refund and I was out if luck since everything in my town closes by 10 5th time... 1/2 wrong order, they bring me the other half of my correct order Last time since I am now writing this review and deleting the app. My food was 45 minutes late, i call and they said driver is on the way. Our order is marked as delivered, but we did not get our food. Call and they said the driver was doing multiple deliveries and accidentally marked ours but he was going to be to our home in 10 minutes. 30 minutes later, noone arrives, we call and are told the driver delivered our order to the wrong house (so someone else got the wrong order) and we aren’t getting it at all valentines day night... That ends the tragic service of this company

I have ordered from this a total of 4 times and two different times I have not got my order!! I repeatedly called them today trying to find out what was going on and they said ten more mins then 20 to finally it had been 2 hrs when my quote time was 30-45 minutes I gave them extra time cause I as well am in the service industry so I get it!! But they kept lying to me and the last guy I spoke to was not so nice!!!

Fast and friendly

If I could give 0 stars I would. Not one time, not twice but ... 6 times in a row our order was either 2 hours late, half missing, or didn’t show up at all. Sorry you didn’t get your food but here’s a $10 credit so we can screw it up again next time. Just deleted the app and will NEVER be using them again. Don’t order from them and expect it to be timely or correct, or even show up at all.

😃

Gave them the benefit of the doubt plenty of times. A problem every single time with a “be there in 15 minutes” turns into 2 hours & still no food with a lost driver every single time. Refuse to use this app ever again. Do yourself a favor and don’t use it.

You want HOT food! Use delivery.com No extra stops for them your order is first!! So glad to have an option that puts your order first!! Not in a pile of multiple orders!

Not sure why not but ok

I love the delivery app, but, mainly because, of Carlsbad, New Mexico the drivers are always considerate , and follow the guidelines put in over COVID 19 # and bring the best of dining home ! !!! 5 Stars!

Friendly delivery people

Very user friendly! No problems with this app. Will be using again!

Im sure its just my área but could use some variety

Late delivery time, real time tracking doesnt work properly and unattentive morons being employed in customer service. Delivery.com evolved from flushingfood.com which was horrendous as well. Youd think one would see improvements.

Placed an order for take out and got a confirmation saying it would be ready in 15 to 20 mins. So I went to the restaurant about 30 mins after the order was placed but my food was not ready. I went back to my car waited for another 15 mins or so then went back to the restaurant to check and my order was not ready. It looked like the restaurant got very busy and orders were all over the place and people started to lining up waiting for their order. So again, I went out to wait another 20 mins and called the restaurant to check on my order. They again told me the order was not ready. So I decided to contact customer service on the app to cancel my order. I was not sure if the representative Seth actually talked to the restaurant but he told me the order was ready for delivery. So l made it clear that it was a take out order. And he then said it was ready for pick up. Then I called the restaurant again, the owner scolded at me saying she just received the order which was ridiculous because the order was submitted over an hour ago and I got the confirmation . So I talked to Seth again and requested to cancel my order. But he refused my request and said the restaurant confirmed that the order was ready. But in fact, I was standing right outside of the restaurant. So I told him I was right outside of the restaurant and have checked with the restaurant that my order was not ready. But he insisted that my order was ready. I am not sure what reason he picked to choose to trust the restaurant over me but that is quite upsetting at this point. He did try to give me a 5 dollar credit for next order. But that would be useless because I would not be using delivery app anymore as in case of any situation like this coming up when restaurant is lying about the order being ready when it is actually not. They will choose to trust the restaurant because they have taken your money. Consumer will have to take all the risk using this app. But you know what, I can totally bring my money and business elsewhere.

Food was great. Delivery was fast, no complaints here!!!

App stopped working. Kept telling me I had to call a number to unlock my account. They had no idea how to help me. Deleting the app now. Go download Favor.

Ordered an California Eggs Benedict, they called in the ordered and said I wanted Bacon and Eggs! So when I called back to make the fix the issue they said I would have to wait 90 minutes if not longer and I would have to pay the driver again for coming back after messing up my order. They do not try and work with you at all, they do what is easy best and fit for them and their drivers! Future reference for whoever calls in customer orders read the whole order description and not go based off the title.. I’ll order from Uber Eats next time.

I was charged over $50 for an order I placed and never received. It was almost impossible to speak to a person on the phone and when I finally got a hold of someone, a claim was filed but never resolved. Never using this service again

This app is by far easier to run than other delivery services. Well done!

Delivery.com is far behind their competitors. It absolutely pales in comparison to DoorDash. Outdated UI in the app, impossible to communicate with the drivers, and the service is absolutely terrible. I find it funny that they offered free delivery for a month for cyber Monday, considering that with how long the wait times are and how bad the service is they normally make you pay a delivery fee. It should be free 24/7 until you improve things and reach the level of DoorDash/Grubhub. EASILY 1 star

Very hard to follow anything on this app. The UI is cluttered, with unnecessary sponsorships. The worst part about this is you cannot track orders, so when you place an order for pickup, you have to literally guess when your order is complete, no feature to track order. How ridiculous is that?

Horrible customer service. Restaurant said they delivered but I never got the order, delivery.com couldn’t do anything to return my money. The simple explanation was that they need an authorization from the restaurant to refund. What does it mean? It means that delivery.com doesn’t really care of you actually get your order or money back. This is a very bad case of customer service. And one more thing! The rating of the restaurants on their app are so far from reality. We were ordering from a 4-star restaurant according to delivery but on google it’s a 2-star horrible hole.

I ordered McDonald’s, which is ten minutes away from where I live, and waited an hour and a half until I received my food. Not only was my order incorrect, but it was very cold. McDonald’s is too close to where I live for me to have waited that long and Delivery’s service is too expensive for its service to be this poor. This app is highly overrated, please don’t waste your time.

DO NOT USE this delivery app! They apply massive massive up charges to items from the restaurant that you’re ordering from. Example: paid 18 dollars for an 11 dollar sushi roll the other day, in ADDITION to the app, delivery and tip fees. Ridiculous. Don’t waste your money.

I placed my order over an hour ago. I have had multiple drivers reassigned and I cannot get customer service to confirm there is a driver for my order. I tried to use the chat function twice and once then ended the chat on me. The food still hadn’t arrived by the extended time they had said so I called them and they said they needed to call the driver and call me back (yes, I was skeptical) and I still haven’t heard back 10 minutes later. I’m a first time and last time customer. I wish I had read the app reviews before ordering. I have no idea how they have enough stars to stay on the App Store with every negative 1 star having the same issues.

Great love it

I order delivery food to RELIEVE stress and SAVE time. This app instead induced anxiety and wastes time AND energy. When I put in an order, it disappears and seems to have been cancelled. The first time I successfully ordered without it looking canceled, I got an email 15 mins later, AN EMAIL AND NOT A NOTIFICATION, that my order had been in fact canceled because the restaurant was too busy. This doesn’t happen with other apps!!! I missed a delivery once Bc I stepped out to walk my dog and instead of trying my phone when the delivery person was at my door, he just left. Then I had no way of contacting him and somehow wound up with an HQ Person calling me on her personal cell phone to try to resolve the matter. It was ridiculous. I just begrudgingly put in an order on delivery Bc the restaurant I like only uses this service and I had to log into my paypal to see if the order I just made was charged once, twice or not at all. Because this app gives you no clarity!! The bugs are too numerous. Please fix them.

We ordered some nachos for delivery, and it didn't come with cheese. Called delivery, and they called the restaurant, and all I got was "since we delivered the food without cheese, well reimburse you the cost of the cheese". That's like ordering a burger and getting buns and lettuce only. Very disappointed with the customer service. $10 for some chips and a bit of meat and a whole lot of sour cream.

This will be really great once get more places menus on here 😌

If you’re willing to lose money no matter if a merchant follows through on their order or not, then by all means use this app. They will not hold merchants accountable if they forget to deliver your order, ruin your clothes or deliver your laundry back to you when it hasn’t been hit with not a drop of detergent. They basically tell you oh well if the merchant is not responsive or does not agree that you are entitled to a refund or another service to remedy the situation. Never using them again and deleting my account. Shoutout to Chantel is CS for absolutely nothing. I guess you’re smarter than the rest of us for getting paid to tell us there’s nothing you can do. What a world.

This is the absolute worst food delivery service. You can’t track your order in the process or where the delivery driver is. Our food was supposed to be delivered in an hour and it took 2 1/2 hours!! Terrible. Not even worth your time. Doordash or GrubHub is the way to go 👍🏻 stay far far away from this awful, expensive app

Thanks for ease of service

Super easy and I’m so thankful that they came to my small town. I can’t wait for them to add more restaurants to my area for delivery 😍

Works great I would like better tracking and lower delivery cost.

I place my order at 5:32 pm restaurant send me a message confirmed my order and started to prepare my food stay at the restaurant for almost 2 hrs later obviously my food was sagging, nasty imposible to eat . I call the customer service they don’t answer the first time but they pick up my second call and told me my food was in time they don’t even accept 2 hrs waiting is long long time, one guy call back when I ask to talk to a supervisor and he agreed to give my money back for all the inconvenience and I never heard about them since then . If you can order from a different service DO IT!!! This people is not a serious or ethical THIS IS PANDA TRASH

Worst ever -Showed up to the restaurant an hour after the food was prepared

Service has been great

Love the variety of restaurants and deliveries made with no complications so far

Drivers that I have had were very professional and quick to deliver!

By far the worst service of any delivery app. I’m not sure what deals they offer local businesses, but as a consumer: they don’t offer an order tracker, they outsource your calls to an external call center, and they’re always late. Expect to wait 2 hours for your food, or longer than any other service can guarantee. Absolutely not worth downloading, even if they have exclusive delivery rights to your favorite place. You’re better off walking unless it’s more than 3 miles away.

If I could rate 0 stars I would. So unprofessional and unorganized, Called the store and they hadn’t even put my order in yet and was taking forever to send my money back. Wouldn’t recommend

Used the “ use my location” option on this app , brought up an address an hour away from me . After waiting an hour driver wouldn’t bring food . Poor customer service , still haven’t received food or a refund . If zero stars was an option that’s what I would give .

First time using this! I’m quite impressed at how easy it was to order things! And, $15 off order as a first timer is really a bonus!!

Not sure if its taco bell or delivery.com fault but twice i have not received 3 items in my orders. Honestly would recommend another service out there since there is so many available.

Bunch of liars. Tried to get me to wait 2 1/2 hours for a pizza and then said it was the restaurants fault. I called the restaurant, they said the food has been waiting for hours and the driver never came. Then I got an email saying the order was canceled because the restaurant is closing early!! Unbelievable. Lies

Didn’t receive one item I ordered. No problem, but then I contacted support and told them. They said they couldn’t issue a redelivery because the restaurant and drivers were backed up. That’s a sorry excuse for a delivery service. Someone didn’t get their dinner they ordered. I tipped the driver well for nothing.

Great grand

User friendly website and fast service

Very poor service.

This is a great app with menus attached. Have only used once so far but everything was correct and prompt. Will use again!

Very fast and reliable service.

Save your time and use Uber eats or Door Dash or GrubHub. Literally any other delivery service but this one. I tried to use it for the first time today and an hour and a half wait for food turned into a two hour wait and then a three hour wait. Worst customer service I’ve ever had offered me five dollars in app credit for compensation and then canceled my order. Won’t use the service again.

Super diappointment. Both time order through delivery.com the order came in late. Once 15 mins, onceover 30 mins. If you do check how much they charge for delivery fee and required tip, which neither goes to the driver, u won’t be surprised why the food is always late. When u asked them where the food is, they told u 2 mins away. It’s actually 15 mins. Either they don’t care about lying, or they have no idea where they drivers are.

App works seamlessly. Very convenient!

They are called DELIVERY.com and I went through, filled everything out and after waiting an hour called and was told I had to go and pick it up...? How does that make any sense? I did not choose that option nor was I presented with one. DELIVERY.com... save yourself the stress and go back to grubhub.

My food just straight up didn’t arrive and it took 2 hours and several calls to the company to get a refund.

So far so good!

will never use delivery.com again :-)

The app refuses to allow me to enter my proper address. This has happened multiple times.

App is super easy to use and to pay with! Thank you for the convenience!

There’s a couple things I’ve noticed about this app. It over charges you for the food when other apps charge the actual restaurant price plus delivery fee. Also every time I’ve tried to use a promotional code for a discount it don’t work! I miss my local delivery place that sold out to this company that enjoys ripping people off during this virus! That’s just not right to do families like that!!! You should be ashamed of yourself!!!!

App has many other restaurants others don’t. Found it useful when out when “no One is delivering”

To begin with the menu for the eatery I selected was outdated on this app. The items that I chose for the order no longer existed at this restaurant. After 20 minutes a customer service rep called me and asked if I would like to choose different items. So I chose alternative selections to continue the order. Then 45 minutes later I received a text that they decided to cancel the order altogether. At this point I was unsure if it was because of the change to the order so I proceeded to call customer service and they notified me that the order was indeed canceled. This in turn left me only 10 minutes to place an order elsewhere before most of the restaurants in my area stopped accepting them. I placed an order through a different delivery service and I will be deleting this app and I will never use them again! 😡

You have to put you apartment number in every time. Eventually (10th time?) I typed it wrong. Now I’m hungry and I’m taking out my anger with a 3 star review.

Downloaded 5 times doesn’t even load anything don’t get this app.

Easy to use

Easy to use!

Great app

Busy work schedule. Delivery.com makes it easy and convenient to get lunch when I cannot leave to get lunch. Use app frequently

Doorbell dining was a great delivery service with a few restaurants. They were bought out (I assume) by delivery.com. 15 bucks off my first order. Great! Except there are no restaurants listed. No liquor stores. Nothing. One sandwich place that I can order from for tomorrow that is only open till 3 each day. That’s it. All of the restaurants Doorbell Dining had are gone. Such a shame that they bought a company and cannot even offer the services it used to do. Seems great for some people, but it my area they seem pointless.

Waited over two hours for my food to be delivered only for them to repeatedly calling me to inform me that they did not have a driver. On the last call they said it would be 45 more min at that point would’ve been over 3 hours. I canceled and will never use them again.

I ordered from here for the first time because MyTown2Go said they merged. I ordered with a estimated delivery time of 1 hour 15 minutes. The driver assigned or accepted (not sure how it works) was about a block away around the time my order should have been completed but then it reassigned my driver. And then again. And the third driver was on the other side of town. Then it said my “driver arrived at null” and about 30 minutes after that it said my driver was waiting for my order to be completed. About 2.5 hours after I placed my order, it arrived. It’s lukewarm at best. I messaged customer service about half way thru the ordeal and they said they were working on it and “covid 19” I understand what’s going on. But clearly your delivery times are bogus. If it’s going to take 2 hours, then put that. And on top of that, the driver put my food so close in front of the door so I had to knock it over to get the door open.

THANK YOU for merging! This new app is SO MUCH EASIER and user friendly than MyTown2Go EVER was!

Placed an order at 7 pm on July 7th, and by 8:15pm, I noticed that the arrival time kept changing. I opened the chat and inquired about my order. At that point I was asked to wait while they checked. They guy came back about ten minutes later and informed me that “unfortunately your order has been cancelled by the restaurant”... and that I would receive a refund in 2-5 business days. Used a different delivery service and my food was delivered around an hour later. Decided to give delivery.com a second chance the following night on July 8th, and around the same time (7pm).... the order showed as “confirmed” and said that the driver was waiting at the restaurant for my order. At 8:24, I received a call from NY state. I answered, and was informed by the man on the phone that, ONCE AGAIN, my order had been cancelled. I informed him that they were two for two on failure with my dinner, and that I would never use the service again. Please do not waste your time.

Wow. The “reorder” button is awesome.

Makes life easier at home. Need expanded hours tho

GREAT C0!

Easiest platform to order food on ever. Everything is at the tip of your fingers love deliver.com!

After waiting two hours, delivery.com sends me an email to tell me they canceled the order because the restaurant closed..after two hours of waiting. The experience was so bad, it was almost comical. I talked to 3 representatives who had NO CLUE what was going on. Now I have to wait 5 days for my refund...

The first tome we ordered from here our food took 2 hrs to arrive when they gave a 45 min ETA. The Second time was worst. They gave an hour ETA and at 1-1/2 hrs they called to say they’re cancelling the order because the restaurant was closed! How the heck did they take and place the order without knowing they restaurant was closed? Whatever! Worst delivery app ever!!!

I went I check out and noticed that my total was $2.99 more than it should have been. When I asked via chat, I was told it’s a new service fee for COVID-19. First of all, COVID-19 way past its peak so why now are they adding this fee? Secondly, and most importantly, they DO NOT INDICATE why you’re being upcharged! No transparency. Just a sneaky hidden fee. I ordered the same thing from seamless and was not taken advantage of!

I decided to use Delivery with a local restaurant. Big mistake! I placed the order and expected about a 30 to 40 minute wait. 35 minutes later, I checked my order and it stated that it would take an ADDITIONAL 45 minutes! I called customer service and asked to cancel because I didn’t want COLD FOOD. He said they couldn’t cancel because the restaurant already made the food and the driver was 11 minutes away FROM THE RESTAURANT!! We’re at 45 minutes now and the customer service rep says he is trying to get in touch with the driver. 15 minutes later, he says she is 4 minutes away from the restaurant now. I know, not everyone maths. SMH. So he says that the only thing he can do is offer me $5 credit to my account. LOL. Like I’m going to go through this again. So another 30 minutes later, the driver calls and says she’s at my house and sorry for the delay, they are short-handed. Delivery needs to be honest with delivery time!!!!!! Had I known they were “short-handed” I would have not placed the order! I ended up, almost an hour and a half later, with lukewarm food and a lost appetite. Delivery, you need to improve on your delivery time notifications and have a feature that alerts the customer when deliveries are running behind or you are “short-handed.” That’s such a BS excuse, by the way. Will never use this service again.

I used this app almost everyday. Beginning today I noticed they started charging “service fee” which is $3, even when you do a pick up order, they still charge you $3. That’s ridiculous

Everytime I use the app there is only one provider and it’s a catering company. The $2 discount must be a joke, because that is not significant enough for me to use their services.

After over an hour delivery wait. I asked the customer service chat if they waited to order my food when it was my turn so it would be fresh. They then lied to me that it was being picked up. Seriously I can see where their driver was on their app and it wasn’t anywhere close. They then abruptly ended the chat.

Great service, friendly owners who live locally!

I have to admit that I’ve never ordered delivery from anyone that doesn’t provide their own delivery service. But, a particular taste was just wanting to be satisfied. Selecting and placing my order was easy enough, but the expected delivery time was a bit much. I ordered rather early for dinner so a little longer wasn’t unbearable, so I waited and waited. The anticipated time was close at hand when I got an update “Sorry for the delay, but it was going to be another 45 minutes “. After waiting 1.5 hrs I was getting a bit impatient, so I called Customer Service. After expressing my sentiments I was put on hold and when she returned the response was that it would be there in 15 minutes. They activated another driver and the rest is history. Will I use them again? Don’t know! Will I totally discount them? No, if the occasion arises again, I probably would!

Ordered a two for one deal and the vendor only sent one. Delivery refused to help. Basically they refuse to stand by their content and

This app went crazy when it swapped over.

Great app easy to use!

Every order arrives about an hour after it’s estimated delivery time and I’ve had 4 orders in a row being a completely different order, on one occasion the restaurant even called me to ask if anyone planned on picking up the food

What kind of dumb ass app is this? Widen your range!!! Never downloading when available in my area!

I have been a fan for day 1. Never an issue, great customer service and variety of food delivery.

Orders have no way in tracking the order. Was easy and gives u a cash option but don’t recommend it. It is very sketchy that they will not let u track the order

Placed an order at 5:18pm was told it would be delivered by 6:18pm then an update stating delivery at 5:58pm, 8:09pm, and finally 8:29pm. Our food did not arrive until 8:45pm by David, a different driver then what we were told. Called there customer service number 4x and they kept making excuses that the driver Jaike was running late. There gps and dispatch shows the driver never moved from his location from the time the order was place until 7:15pm when we called the 4th time. The refused to cancel the order and refund us our money. I would not recommended this delivery app to anyone. They have HORRIBLE customer service!! I only gave it a one star cause 0 stars aren’t accepted.

I ordered at 7:25pm, it take 45 minutes to an hour to get the food ready and delivered. I get a call at 8:29pm from my driver to saying he’s waiting on the restaurant when the restaurant is not busy knowing it doesn’t take that long for food to be cooked. I even got a false text confirmation saying my food is on its way. I call delivery.com to see what’s going on because now it’s 9pm and I’m getting upset. So I call and now he’s apparently 9 minutes away but since it’s been almost 2 hours you decide to give me a $5 gift card. That is unacceptable. I will not be needing or using their services anymore. I got another message saying my order has been canceled. So I’m definitely mad because for one I called again and now my driver has had an accident and y’all don’t even send someone else to pick up my food so you just offer me a $5 gift card. NO THANK YOU! Never again!

It’s complicated to use and they don’t deliver to many places.

WORTHLESS app every single order is a huge mistake. Today is the last time I have not ever waited 2 hours for a pizza order from Sarpinos EVER. And the chatbot and human on phone simply just brushed me off to sit and take it. ABSOLUTELY UNACCEPTABLE DO NOT USE THIS APP

Waited over two hours for my food to receive a completely wrong order. Will never use again.

1rst time... Wrong order delivered to my home, it ended up being a mushroom dish which I am listed as allergic to, they offered to bring me correct order and did 2 hours later 2nd time.... Brought me half my order, half incorrect order, offered to bring the rest of my order and did so 3rd time... brought me the completely wrong order and offered to bring me the correct one i declined and was given a refund since i didn’t have 2 hours to wait You think i would have never ordered from them again after this but have no other delivery option in my area and im clearly a sucker for pain 4th time... brought the wrong order, they said the driver would bring the correct one, 1.5 hours pass i call and am told driver is on the way, another 1.5 hours pass i call and told driver is on the way, 1.5 hours pass it is 11:30pm and i call and they say the driver isnt coming and give me a refund and I was out if luck since everything in my town closes by 10 5th time... 1/2 wrong order, they bring me the other half of my correct order Last time since I am now writing this review and deleting the app. My food was 45 minutes late, i call and they said driver is on the way. Our order is marked as delivered, but we did not get our food. Call and they said the driver was doing multiple deliveries and accidentally marked ours but he was going to be to our home in 10 minutes. 30 minutes later, noone arrives, we call and are told the driver delivered our order to the wrong house (so someone else got the wrong order) and we aren’t getting it at all valentines day night... That ends the tragic service of this company

I have ordered from this a total of 4 times and two different times I have not got my order!! I repeatedly called them today trying to find out what was going on and they said ten more mins then 20 to finally it had been 2 hrs when my quote time was 30-45 minutes I gave them extra time cause I as well am in the service industry so I get it!! But they kept lying to me and the last guy I spoke to was not so nice!!!

Fast and friendly

If I could give 0 stars I would. Not one time, not twice but ... 6 times in a row our order was either 2 hours late, half missing, or didn’t show up at all. Sorry you didn’t get your food but here’s a $10 credit so we can screw it up again next time. Just deleted the app and will NEVER be using them again. Don’t order from them and expect it to be timely or correct, or even show up at all.

😃

Gave them the benefit of the doubt plenty of times. A problem every single time with a “be there in 15 minutes” turns into 2 hours & still no food with a lost driver every single time. Refuse to use this app ever again. Do yourself a favor and don’t use it.

You want HOT food! Use delivery.com No extra stops for them your order is first!! So glad to have an option that puts your order first!! Not in a pile of multiple orders!

Not sure why not but ok

I love the delivery app, but, mainly because, of Carlsbad, New Mexico the drivers are always considerate , and follow the guidelines put in over COVID 19 # and bring the best of dining home ! !!! 5 Stars!

Friendly delivery people

Very user friendly! No problems with this app. Will be using again!

Im sure its just my área but could use some variety

Late delivery time, real time tracking doesnt work properly and unattentive morons being employed in customer service. Delivery.com evolved from flushingfood.com which was horrendous as well. Youd think one would see improvements.

Placed an order for take out and got a confirmation saying it would be ready in 15 to 20 mins. So I went to the restaurant about 30 mins after the order was placed but my food was not ready. I went back to my car waited for another 15 mins or so then went back to the restaurant to check and my order was not ready. It looked like the restaurant got very busy and orders were all over the place and people started to lining up waiting for their order. So again, I went out to wait another 20 mins and called the restaurant to check on my order. They again told me the order was not ready. So I decided to contact customer service on the app to cancel my order. I was not sure if the representative Seth actually talked to the restaurant but he told me the order was ready for delivery. So l made it clear that it was a take out order. And he then said it was ready for pick up. Then I called the restaurant again, the owner scolded at me saying she just received the order which was ridiculous because the order was submitted over an hour ago and I got the confirmation . So I talked to Seth again and requested to cancel my order. But he refused my request and said the restaurant confirmed that the order was ready. But in fact, I was standing right outside of the restaurant. So I told him I was right outside of the restaurant and have checked with the restaurant that my order was not ready. But he insisted that my order was ready. I am not sure what reason he picked to choose to trust the restaurant over me but that is quite upsetting at this point. He did try to give me a 5 dollar credit for next order. But that would be useless because I would not be using delivery app anymore as in case of any situation like this coming up when restaurant is lying about the order being ready when it is actually not. They will choose to trust the restaurant because they have taken your money. Consumer will have to take all the risk using this app. But you know what, I can totally bring my money and business elsewhere.

Food was great. Delivery was fast, no complaints here!!!

App stopped working. Kept telling me I had to call a number to unlock my account. They had no idea how to help me. Deleting the app now. Go download Favor.

Ordered an California Eggs Benedict, they called in the ordered and said I wanted Bacon and Eggs! So when I called back to make the fix the issue they said I would have to wait 90 minutes if not longer and I would have to pay the driver again for coming back after messing up my order. They do not try and work with you at all, they do what is easy best and fit for them and their drivers! Future reference for whoever calls in customer orders read the whole order description and not go based off the title.. I’ll order from Uber Eats next time.

I was charged over $50 for an order I placed and never received. It was almost impossible to speak to a person on the phone and when I finally got a hold of someone, a claim was filed but never resolved. Never using this service again

This app is by far easier to run than other delivery services. Well done!

Delivery.com is far behind their competitors. It absolutely pales in comparison to DoorDash. Outdated UI in the app, impossible to communicate with the drivers, and the service is absolutely terrible. I find it funny that they offered free delivery for a month for cyber Monday, considering that with how long the wait times are and how bad the service is they normally make you pay a delivery fee. It should be free 24/7 until you improve things and reach the level of DoorDash/Grubhub. EASILY 1 star

Very hard to follow anything on this app. The UI is cluttered, with unnecessary sponsorships. The worst part about this is you cannot track orders, so when you place an order for pickup, you have to literally guess when your order is complete, no feature to track order. How ridiculous is that?

Horrible customer service. Restaurant said they delivered but I never got the order, delivery.com couldn’t do anything to return my money. The simple explanation was that they need an authorization from the restaurant to refund. What does it mean? It means that delivery.com doesn’t really care of you actually get your order or money back. This is a very bad case of customer service. And one more thing! The rating of the restaurants on their app are so far from reality. We were ordering from a 4-star restaurant according to delivery but on google it’s a 2-star horrible hole.

I ordered McDonald’s, which is ten minutes away from where I live, and waited an hour and a half until I received my food. Not only was my order incorrect, but it was very cold. McDonald’s is too close to where I live for me to have waited that long and Delivery’s service is too expensive for its service to be this poor. This app is highly overrated, please don’t waste your time.

DO NOT USE this delivery app! They apply massive massive up charges to items from the restaurant that you’re ordering from. Example: paid 18 dollars for an 11 dollar sushi roll the other day, in ADDITION to the app, delivery and tip fees. Ridiculous. Don’t waste your money.

I placed my order over an hour ago. I have had multiple drivers reassigned and I cannot get customer service to confirm there is a driver for my order. I tried to use the chat function twice and once then ended the chat on me. The food still hadn’t arrived by the extended time they had said so I called them and they said they needed to call the driver and call me back (yes, I was skeptical) and I still haven’t heard back 10 minutes later. I’m a first time and last time customer. I wish I had read the app reviews before ordering. I have no idea how they have enough stars to stay on the App Store with every negative 1 star having the same issues.

Great love it

I order delivery food to RELIEVE stress and SAVE time. This app instead induced anxiety and wastes time AND energy. When I put in an order, it disappears and seems to have been cancelled. The first time I successfully ordered without it looking canceled, I got an email 15 mins later, AN EMAIL AND NOT A NOTIFICATION, that my order had been in fact canceled because the restaurant was too busy. This doesn’t happen with other apps!!! I missed a delivery once Bc I stepped out to walk my dog and instead of trying my phone when the delivery person was at my door, he just left. Then I had no way of contacting him and somehow wound up with an HQ Person calling me on her personal cell phone to try to resolve the matter. It was ridiculous. I just begrudgingly put in an order on delivery Bc the restaurant I like only uses this service and I had to log into my paypal to see if the order I just made was charged once, twice or not at all. Because this app gives you no clarity!! The bugs are too numerous. Please fix them.

We ordered some nachos for delivery, and it didn't come with cheese. Called delivery, and they called the restaurant, and all I got was "since we delivered the food without cheese, well reimburse you the cost of the cheese". That's like ordering a burger and getting buns and lettuce only. Very disappointed with the customer service. $10 for some chips and a bit of meat and a whole lot of sour cream.

This will be really great once get more places menus on here 😌

If you’re willing to lose money no matter if a merchant follows through on their order or not, then by all means use this app. They will not hold merchants accountable if they forget to deliver your order, ruin your clothes or deliver your laundry back to you when it hasn’t been hit with not a drop of detergent. They basically tell you oh well if the merchant is not responsive or does not agree that you are entitled to a refund or another service to remedy the situation. Never using them again and deleting my account. Shoutout to Chantel is CS for absolutely nothing. I guess you’re smarter than the rest of us for getting paid to tell us there’s nothing you can do. What a world.

This is the absolute worst food delivery service. You can’t track your order in the process or where the delivery driver is. Our food was supposed to be delivered in an hour and it took 2 1/2 hours!! Terrible. Not even worth your time. Doordash or GrubHub is the way to go 👍🏻 stay far far away from this awful, expensive app

Thanks for ease of service

Super easy and I’m so thankful that they came to my small town. I can’t wait for them to add more restaurants to my area for delivery 😍

Works great I would like better tracking and lower delivery cost.

I place my order at 5:32 pm restaurant send me a message confirmed my order and started to prepare my food stay at the restaurant for almost 2 hrs later obviously my food was sagging, nasty imposible to eat . I call the customer service they don’t answer the first time but they pick up my second call and told me my food was in time they don’t even accept 2 hrs waiting is long long time, one guy call back when I ask to talk to a supervisor and he agreed to give my money back for all the inconvenience and I never heard about them since then . If you can order from a different service DO IT!!! This people is not a serious or ethical THIS IS PANDA TRASH

Worst ever -Showed up to the restaurant an hour after the food was prepared

Service has been great

Love the variety of restaurants and deliveries made with no complications so far

Drivers that I have had were very professional and quick to deliver!

By far the worst service of any delivery app. I’m not sure what deals they offer local businesses, but as a consumer: they don’t offer an order tracker, they outsource your calls to an external call center, and they’re always late. Expect to wait 2 hours for your food, or longer than any other service can guarantee. Absolutely not worth downloading, even if they have exclusive delivery rights to your favorite place. You’re better off walking unless it’s more than 3 miles away.

If I could rate 0 stars I would. So unprofessional and unorganized, Called the store and they hadn’t even put my order in yet and was taking forever to send my money back. Wouldn’t recommend

Used the “ use my location” option on this app , brought up an address an hour away from me . After waiting an hour driver wouldn’t bring food . Poor customer service , still haven’t received food or a refund . If zero stars was an option that’s what I would give .

First time using this! I’m quite impressed at how easy it was to order things! And, $15 off order as a first timer is really a bonus!!

Not sure if its taco bell or delivery.com fault but twice i have not received 3 items in my orders. Honestly would recommend another service out there since there is so many available.

Bunch of liars. Tried to get me to wait 2 1/2 hours for a pizza and then said it was the restaurants fault. I called the restaurant, they said the food has been waiting for hours and the driver never came. Then I got an email saying the order was canceled because the restaurant is closing early!! Unbelievable. Lies

Didn’t receive one item I ordered. No problem, but then I contacted support and told them. They said they couldn’t issue a redelivery because the restaurant and drivers were backed up. That’s a sorry excuse for a delivery service. Someone didn’t get their dinner they ordered. I tipped the driver well for nothing.

Great grand

User friendly website and fast service

Very poor service.

This is a great app with menus attached. Have only used once so far but everything was correct and prompt. Will use again!

Very fast and reliable service.

Save your time and use Uber eats or Door Dash or GrubHub. Literally any other delivery service but this one. I tried to use it for the first time today and an hour and a half wait for food turned into a two hour wait and then a three hour wait. Worst customer service I’ve ever had offered me five dollars in app credit for compensation and then canceled my order. Won’t use the service again.

Super diappointment. Both time order through delivery.com the order came in late. Once 15 mins, onceover 30 mins. If you do check how much they charge for delivery fee and required tip, which neither goes to the driver, u won’t be surprised why the food is always late. When u asked them where the food is, they told u 2 mins away. It’s actually 15 mins. Either they don’t care about lying, or they have no idea where they drivers are.

App works seamlessly. Very convenient!

They are called DELIVERY.com and I went through, filled everything out and after waiting an hour called and was told I had to go and pick it up...? How does that make any sense? I did not choose that option nor was I presented with one. DELIVERY.com... save yourself the stress and go back to grubhub.

My food just straight up didn’t arrive and it took 2 hours and several calls to the company to get a refund.

So far so good!

will never use delivery.com again :-)

The app refuses to allow me to enter my proper address. This has happened multiple times.

App is super easy to use and to pay with! Thank you for the convenience!

There’s a couple things I’ve noticed about this app. It over charges you for the food when other apps charge the actual restaurant price plus delivery fee. Also every time I’ve tried to use a promotional code for a discount it don’t work! I miss my local delivery place that sold out to this company that enjoys ripping people off during this virus! That’s just not right to do families like that!!! You should be ashamed of yourself!!!!

App has many other restaurants others don’t. Found it useful when out when “no One is delivering”

To begin with the menu for the eatery I selected was outdated on this app. The items that I chose for the order no longer existed at this restaurant. After 20 minutes a customer service rep called me and asked if I would like to choose different items. So I chose alternative selections to continue the order. Then 45 minutes later I received a text that they decided to cancel the order altogether. At this point I was unsure if it was because of the change to the order so I proceeded to call customer service and they notified me that the order was indeed canceled. This in turn left me only 10 minutes to place an order elsewhere before most of the restaurants in my area stopped accepting them. I placed an order through a different delivery service and I will be deleting this app and I will never use them again! 😡

You have to put you apartment number in every time. Eventually (10th time?) I typed it wrong. Now I’m hungry and I’m taking out my anger with a 3 star review.

Downloaded 5 times doesn’t even load anything don’t get this app.

Easy to use

Easy to use!

Great app

Busy work schedule. Delivery.com makes it easy and convenient to get lunch when I cannot leave to get lunch. Use app frequently

Doorbell dining was a great delivery service with a few restaurants. They were bought out (I assume) by delivery.com. 15 bucks off my first order. Great! Except there are no restaurants listed. No liquor stores. Nothing. One sandwich place that I can order from for tomorrow that is only open till 3 each day. That’s it. All of the restaurants Doorbell Dining had are gone. Such a shame that they bought a company and cannot even offer the services it used to do. Seems great for some people, but it my area they seem pointless.

Waited over two hours for my food to be delivered only for them to repeatedly calling me to inform me that they did not have a driver. On the last call they said it would be 45 more min at that point would’ve been over 3 hours. I canceled and will never use them again.

I ordered from here for the first time because MyTown2Go said they merged. I ordered with a estimated delivery time of 1 hour 15 minutes. The driver assigned or accepted (not sure how it works) was about a block away around the time my order should have been completed but then it reassigned my driver. And then again. And the third driver was on the other side of town. Then it said my “driver arrived at null” and about 30 minutes after that it said my driver was waiting for my order to be completed. About 2.5 hours after I placed my order, it arrived. It’s lukewarm at best. I messaged customer service about half way thru the ordeal and they said they were working on it and “covid 19” I understand what’s going on. But clearly your delivery times are bogus. If it’s going to take 2 hours, then put that. And on top of that, the driver put my food so close in front of the door so I had to knock it over to get the door open.

THANK YOU for merging! This new app is SO MUCH EASIER and user friendly than MyTown2Go EVER was!

Placed an order at 7 pm on July 7th, and by 8:15pm, I noticed that the arrival time kept changing. I opened the chat and inquired about my order. At that point I was asked to wait while they checked. They guy came back about ten minutes later and informed me that “unfortunately your order has been cancelled by the restaurant”... and that I would receive a refund in 2-5 business days. Used a different delivery service and my food was delivered around an hour later. Decided to give delivery.com a second chance the following night on July 8th, and around the same time (7pm).... the order showed as “confirmed” and said that the driver was waiting at the restaurant for my order. At 8:24, I received a call from NY state. I answered, and was informed by the man on the phone that, ONCE AGAIN, my order had been cancelled. I informed him that they were two for two on failure with my dinner, and that I would never use the service again. Please do not waste your time.

Wow. The “reorder” button is awesome.

Makes life easier at home. Need expanded hours tho

GREAT C0!

Easiest platform to order food on ever. Everything is at the tip of your fingers love deliver.com!

After waiting two hours, delivery.com sends me an email to tell me they canceled the order because the restaurant closed..after two hours of waiting. The experience was so bad, it was almost comical. I talked to 3 representatives who had NO CLUE what was going on. Now I have to wait 5 days for my refund...

The first tome we ordered from here our food took 2 hrs to arrive when they gave a 45 min ETA. The Second time was worst. They gave an hour ETA and at 1-1/2 hrs they called to say they’re cancelling the order because the restaurant was closed! How the heck did they take and place the order without knowing they restaurant was closed? Whatever! Worst delivery app ever!!!

I went I check out and noticed that my total was $2.99 more than it should have been. When I asked via chat, I was told it’s a new service fee for COVID-19. First of all, COVID-19 way past its peak so why now are they adding this fee? Secondly, and most importantly, they DO NOT INDICATE why you’re being upcharged! No transparency. Just a sneaky hidden fee. I ordered the same thing from seamless and was not taken advantage of!

I decided to use Delivery with a local restaurant. Big mistake! I placed the order and expected about a 30 to 40 minute wait. 35 minutes later, I checked my order and it stated that it would take an ADDITIONAL 45 minutes! I called customer service and asked to cancel because I didn’t want COLD FOOD. He said they couldn’t cancel because the restaurant already made the food and the driver was 11 minutes away FROM THE RESTAURANT!! We’re at 45 minutes now and the customer service rep says he is trying to get in touch with the driver. 15 minutes later, he says she is 4 minutes away from the restaurant now. I know, not everyone maths. SMH. So he says that the only thing he can do is offer me $5 credit to my account. LOL. Like I’m going to go through this again. So another 30 minutes later, the driver calls and says she’s at my house and sorry for the delay, they are short-handed. Delivery needs to be honest with delivery time!!!!!! Had I known they were “short-handed” I would have not placed the order! I ended up, almost an hour and a half later, with lukewarm food and a lost appetite. Delivery, you need to improve on your delivery time notifications and have a feature that alerts the customer when deliveries are running behind or you are “short-handed.” That’s such a BS excuse, by the way. Will never use this service again.

I used this app almost everyday. Beginning today I noticed they started charging “service fee” which is $3, even when you do a pick up order, they still charge you $3. That’s ridiculous

Everytime I use the app there is only one provider and it’s a catering company. The $2 discount must be a joke, because that is not significant enough for me to use their services.

After over an hour delivery wait. I asked the customer service chat if they waited to order my food when it was my turn so it would be fresh. They then lied to me that it was being picked up. Seriously I can see where their driver was on their app and it wasn’t anywhere close. They then abruptly ended the chat.

Great service, friendly owners who live locally!

I have to admit that I’ve never ordered delivery from anyone that doesn’t provide their own delivery service. But, a particular taste was just wanting to be satisfied. Selecting and placing my order was easy enough, but the expected delivery time was a bit much. I ordered rather early for dinner so a little longer wasn’t unbearable, so I waited and waited. The anticipated time was close at hand when I got an update “Sorry for the delay, but it was going to be another 45 minutes “. After waiting 1.5 hrs I was getting a bit impatient, so I called Customer Service. After expressing my sentiments I was put on hold and when she returned the response was that it would be there in 15 minutes. They activated another driver and the rest is history. Will I use them again? Don’t know! Will I totally discount them? No, if the occasion arises again, I probably would!

Ordered a two for one deal and the vendor only sent one. Delivery refused to help. Basically they refuse to stand by their content and

This app went crazy when it swapped over.

Great app easy to use!

Every order arrives about an hour after it’s estimated delivery time and I’ve had 4 orders in a row being a completely different order, on one occasion the restaurant even called me to ask if anyone planned on picking up the food

What kind of dumb ass app is this? Widen your range!!! Never downloading when available in my area!

I have been a fan for day 1. Never an issue, great customer service and variety of food delivery.

Orders have no way in tracking the order. Was easy and gives u a cash option but don’t recommend it. It is very sketchy that they will not let u track the order

Placed an order at 5:18pm was told it would be delivered by 6:18pm then an update stating delivery at 5:58pm, 8:09pm, and finally 8:29pm. Our food did not arrive until 8:45pm by David, a different driver then what we were told. Called there customer service number 4x and they kept making excuses that the driver Jaike was running late. There gps and dispatch shows the driver never moved from his location from the time the order was place until 7:15pm when we called the 4th time. The refused to cancel the order and refund us our money. I would not recommended this delivery app to anyone. They have HORRIBLE customer service!! I only gave it a one star cause 0 stars aren’t accepted.

I ordered at 7:25pm, it take 45 minutes to an hour to get the food ready and delivered. I get a call at 8:29pm from my driver to saying he’s waiting on the restaurant when the restaurant is not busy knowing it doesn’t take that long for food to be cooked. I even got a false text confirmation saying my food is on its way. I call delivery.com to see what’s going on because now it’s 9pm and I’m getting upset. So I call and now he’s apparently 9 minutes away but since it’s been almost 2 hours you decide to give me a $5 gift card. That is unacceptable. I will not be needing or using their services anymore. I got another message saying my order has been canceled. So I’m definitely mad because for one I called again and now my driver has had an accident and y’all don’t even send someone else to pick up my food so you just offer me a $5 gift card. NO THANK YOU! Never again!

It’s complicated to use and they don’t deliver to many places.